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Best Western Plus Swan Hotel, Wells

Sadler Street, BA5 2RX, Wells, Great Britain - See on a map
Best Western Plus Swan Hotel - Suite with double bed and lounge The Best Western Plus Swan Hotel is ideally located in the center of Wells. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

In the shadow of Wells Cathedral, the 15th Century Best Western Plus Swan Hotel is a history-rich and character-full place to stay. Over 600 years of charm have been crammed into this wonderful accommodation, which is close to the moated Bishops Palace too! Some rooms boast original 4 Poster Beds, and we're fortunate to have a front garden with both a Cathedral view and a wonderful walled Garden Cafe! The award-winning restaurant here offers a combination of traditional and contemporary cuisine. For exceptional excursions, look no further than a trip to Glastonbury Wookey Hole Caves, Clarks shopping village, Stourhead and many other National Trust properties! Please note hotel does not have a lift however ground floor rooms and porterage is available. Car parking is on a first come first served basis. Enjoy your stay.

Best Western Plus

Swan Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 1404 guest reviews
NOTE ISSUED
Excellent
750
Very Good
395
Average
164
Poor
52
Terrible
44
REFER TO NOTICE
Business Business
103
Couples Couples
698
Family Family
177
Friends getaway Friends getaway
184
Solo travel Solo travel
46
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Disappointment"

2
User 20/05/2022

We were disappointed with many aspects of the hotel. The parking arrangements were ridiculously tight and very awkward indeed. We were in the Coach House Annex. The carpet in our room was stained and dirty. The glossy surfaces were covered in dust. The plug in the bathroom did not work, so it was not possible to fill the bowl with water. There was no fan in the bathroom and no grab rail in the shower. The bedroom door lock was extremely stiff- we thought we would have to ring reception to let us out, but after several attempts, my husband managed to pull it open. We were aware that there were many steps up and down to the room, but no one asked if we needed help with our luggage. We will not be returning and would not recommend the place.

"Crackin venue for a stay."

4
JamesE653, Bromyard, United Kingdom 18/05/2022

Nice hotel in the centre of a lovely town, opposite the cathedral. The room was very comfortable, the food was well cooked and served, particularly the breakfast. The staff there are fantastic, particularly Max the restaurant manager, who could not have been nicer or more helpful, and Kyran, on reception . The hotel has a lovely beer garden, over the road, right next to the Cathedral Green. Access to the car park is a little tight, but manageable. I will go back there again.

"Quaint, lovely, friendly and comfortable"

5
janmB1731BO, Oregon Coast, Oregon 05/05/2022

On a tour which included this hotel. I was delighted to find I had a room with a four poster bed. Not only did the bed look amazing, but the mattress was amazing too! Very comfortable. The room was clean and quiet. The hospitality sector has been heavily hit by the pandemic and it's hard for them to get back on their feet. I found all the staff very attentive, the food was good and the ambience of the place lovely. Special mention for Jelena on reception. Very helpful. Thank you.

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear reviewer, thank you for your lovely review which I have shared with the team at the hotel. We look forward very much to welcoming you back to the Swan again in the future.

"Don't bother..."

1
Fiona1964, Manchester, United Kingdom 30/04/2022

Ordered lunch at 1.05 pm... still waiting at 13.50pm, despite people who had arrived after us having been served with their food. On enquiring where our food was, we were told it would be with us immediately. Ten minutes later and on second trip to bar, it transpired that our order had never reached the kitchen. Refund given, but apology was lacklustre to day the least!

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear reviewer, thank you so much for taking the time to give feedback on your experience. On behalf of the entire team we are very sorry that your order was not dealt with correctly for you. Please do be assured this is not a typical example of our normal high standards at the Swan. We hope that you might give us another chance in the future to restore your faith in our property.

"Excellent stay"

5
Will0w25, Derby, United Kingdom 23/04/2022

Stayed for 4 nights, Mon to Friday. Requested a room with a view of the cathedral which was kindly granted. Fabulous location right in the heart of Wells, with the cathedral, Bishop's palace, restaurants, cafes & shops all a stone's throw away.

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear reviewer, we are delighted that you enjoyed your stay with us. Thank you for your lovely review.

"Disappointing"

1
Y6574MSmichellen, Birmingham, United Kingdom 19/04/2022

Deluxe room very dated with no bottled water Shortage of ingredients at breakfast with no alternatives offered EV hook up but no one with on-site knowledge to help with set up query duty manager offered no solution despite us having on 250 mile onward journey Currently external view ugly looking at scaffolding on building opposite but no noted when booked

"The Swan at Wells"

5
User 19/04/2022

Fantastic hotel, beautiful building in an ancient city. The view of the cathedral is amazing. The accommodation is clean and well maintained. We stayed in the apartments which was great for the kids and afforded some flexibility for our stay, it had a kitchen which enabled us to eat in the restaurant or later in the apartment depending on our return to the hotel. Staff were incredible, nothing was too much trouble and customer care is at the centre of the service. Staff were courteous, helpful and kind and said "yes" to all our quirky requests. You can have high tea on the old bakery site opposite (which is owned by the hotel) and this is a real treat with the cathedral being imposingly in view and with direct access onto the cathedral lawns. Plenty of parking on the site and the hotel is slap bang in the middle of Wells and just next to the market on Wednesdays. Wells is a great holiday destination, beautiful and ancient. A stones throw from Glastonbury as well. Highly recommend The Swan, all you need in a good quality hotel.

"Best wedding venue ever!"

5
User 18/04/2022

We decided on this beautiful location to get married and it definitely lived up to its expectations. Not only was the scenery amazing, the staff were spot on from start to finish. The food was excellent and the cathedral suite was spectacular. Most of our wedding party also stayed in the hotel and were very Happy with their rooms. The breakfast was excellent with locally sourced sausages and bacon. The wedding package itself was very good value for money and included everything you could wish for. Our day ran so smoothly and thanks to the wonderful staff and management. Thanks Max and Mark for ensuring our special day was the best!!

"4 star hotel, but not 4 star service"

2
martinpI9475AS, Axminster 17/04/2022

Rooms are nice, cathedral suite is beautiful but that's about the only thing going for it. No room service, they wouldn't even bring a ice bucket to my room, I had to walk the 4 flights of stairs down to the bar, the excuse was they didn't have the staff, yet when I got down to the reception area there was 2 people at reception. No help with our bags and we was on the top floor. No bottled water in your room, had to go buy our own from a local shop. Breakfast was a disappointment felt rushed to order, but to be honest that didn't take long as not much of a choice, I was expecting eggs Benedict and other choices, but the choice was basically a full English but for some reason without baked beans. The buffet was ok had the usual yoghurts etc but no pastry's. The food came out quick but wasn't the best quality in produce. This was our second visit as wanted to give it one more chance as the location and rooms are nice. But the management of the hotel seems to be lacking. All in all it was ok but over priced for the service we got. Definitely not 4star service as you would expect.

"Went for some drinks with Friends."

1
User 06/04/2022

Drinks very pricey, Icame on Monday 4th April, to meet up with some friends ordered four teas for me and my three friends, and came to a whopping £16, definitely won't be coming back for drinks, way to expensive Thankyou

"Not value for money"

3
Kay S, London, United Kingdom 04/04/2022

Booked a superior room for £190 a night. Our first room was certainly not superior. Was moved to another room which was better but still lacked superior qualities. There was a wedding on our first night, which we were not told about and the music noise was horrendous. One good thing was that it had stopped by 10.30. Asked to speak to manager and was told he would ring me….. they haven't!

"Hotel experience"

5
ann282016, Gillingham, United Kingdom 02/04/2022

Delightful rooms and extremely friendly staff. Good food too. The hotel is very well situated in the centre of town. Car parking was available which is always useful when staying in a town or city. Looking forward to next stay.

"Excellent location and hotel"

5
alisoncfernandez, Bilbao, Spain 26/03/2022

Well situated opposite the cathedral. A lovely stay in very comfortable clean room . The dinner was excellent as was breakfast. All the staff friendly and very helpful. No lift . Parking available but might be tight for a large car. We shall definitely be back!

"Last minute overnight stay"

2
Nigel W, Long Buckby, United Kingdom 23/03/2022

Have stayed at the Swan previously and have been more than satisfied. Unfortunately, not this time. We were travelling down to South Cornwall and wanted to break the journey so on the morning of the trip booked two rooms a the Swan. One standard room at £65.5 and because it was only £10 more, one superior. Once in the rooms, the standard rooms was far better than the superior and the superior room wasn't as prepared. No biscuits with the tea/coffee and the shower screen on the bath was not cleaned. For one night, not the end of the world, although it would have been nice to be asked at checkout if all was well with the stay. I would also say the hotel is still coming to terms with coming out of covid. My real problem was finding I had been charged £91.68 for the superior room and not £75 as I has seen on the website. I have spoken with customer service at Best Western and they are not interested as I had a confirmation email that I did not check until I returned a week later. I'm also unable to retrieve my booking to see what had happened. This has left a bad taste regarding Best Western

"Perfect Location"

4
UKNorseman, The Royal Town of Sutton Coldfield, United Kingdom 19/03/2022

Great hotel in the middle of Wells, easy access to most places. Very spacious bedroom with all the room furniture you need and a comfortable bed, bathroom large and airy. Only negative is that the hotel has no lifts. Nice friendly and helpful staff.

"Depends what you're looking for"

3
User 14/03/2022

Stayed here only at insistence of a party member who had stayed here before. If you're looking for character and atmosphere in the heart of the city within a stone's throw of the cathedral it's about fair value for money imho. If you're more concerned about budget and practicality, then I'd probably not choose here. The Mews apartment we had was excellent in itself (if you don't mind a couple of toilets that didn't work properly), but access is difficult (they face AWAY from the hotel itself, and through a very narrow dog-leg passage that was a major obstacle with a wheelchair) and parking a nightmare lottery.

"Short Spring Break"

5
JSB57Rome, Guildford 12/03/2022

A lovely hotel situated opposite the cathedral, looks fantastic lit up in the evening. The hotel is very comfortable, the large bedroom is well furnished with quality furniture and good bathroom. We didn't use the restaurant for dinner but the breakfast was good, served by friendly staff. One issue is the car park. The entrance is very tight with a narrow dog leg to get to the parking area. Any larger car needs a turning area to straighten into the dog leg, allowing cars to park in the entrance makes getting in very difficult. Scratches on the walls are a sign that drivers have issues, remove parking and the issue is resolved. Great hotel, recommended

"Great location"

5
User 08/03/2022

My wife booked this night away as a treat. It lived up to that . Firstly location : Facing the Cathedral just a walk away. Staff ; friendly and helpful Room: Not on the front but one of the largest double rooms we have stayed in, huge bed nice bathroom No 15 Parking : Time it right early afternoon is best the entrance narrows and has a dog leg between 2 halves of the main building. Once in plenty of room. The hotel is deceptive from the road it looks pretty average size but it is in fact pretty large not only hotel rooms but mews flats cottages and a secret garden

"Great Hotel with Comfortable Rooms and Good Food"

5
Steve P, Sheffield, United Kingdom 03/03/2022

Good location for exploring if staying for leisure. Lovely hotel the only slight niggle was the Wi-Fi wasn't very reliable so I ended up using my phone hotspot for some urgent work I needed to do. Didn't really spoil my stay though.

"Simply The Best!"

5
User 27/02/2022

One night break again! Wouldn't want to stay anywhere else in Wells.Well done to all staff in The Swan,as always smiling, politeness, professional service.Young Bartenders very nice, Receptionist most helpful! Restaurant Staff lovely! Room clean and welcoming,breakfast outstanding! Thank you all, perfect stay!

"Super hotel in every way"

5
Northwind1, Swindon, England, United Kingdom 26/02/2022

My parents booked this as a family reunion for their 60th anniversary. The hotel far exceeded our expectations. Knowing it was a very old building, we anticipated the sets of little steps and twisty corridors, and did not expect too much in the way of decor. However, we were very pleasantly surprised as the rooms were delightful - quirky and unique (nothing bland and main stream!), up to date decor, very clean, lovely bed linen, rooms well equipped and spotless en-suites. (In fact, it was the most comfortable hotel bed I have ever slept in!) Furthermore, the staff were super - they were so friendly and helpful, including the night porter and the young man who helped us carry a huge number of bags up flights of stairs, and turning his hand to making cocktails for us too! The only exception to this was the lady who was working in the dining room at breakfast time who seemed very stressed and not at all friendly! My only criticism would be the car parking; despite the fact that we were staying for several days, they do not reserve car parking spaces, and this meant that, as their car park is quite small, we had occasions when we had to park on the street (and move the car by 8am the following morning). We ate in the restaurant on the first night and the food was lovely. Would thoroughly recommend this hotel as a base for exploring Wells, Glastonbury and Somerset.

"Beautiful and romantic night away in their Cathedral Suite"

5
Mark C, Bath, United Kingdom 24/02/2022

The Swan Hotel faces Wells Cathedral and stretches back with many rooms, restaurant, mews cottages and large venue for events such as weddings. The staff are lovely and welcoming. We'd booked the Cathedral suite, which stretches across the whole of the first floor with views of the cathedral. It has 3 large rooms. A large bathroom with a gold bath, shower, double sink and separate toilet. A bedroom with a seating area, tv and huge mirror. A room with coffee station, another TV and seating area. Lots of lovely little touches such as a vintage record player (no needle) and old telephone. Strangely there was only one tiny pack of toiletries which included a hand lotion, body wash and shampoo. Enough for 1 person. Also there was only one toilet roll which may or may not get you through your stay. I'd highly recommend this hotel very convenient in the centre of Wells and free parking. All the rooms are individually decorated and if you are looking for a family room you will love their mews cottages.

"Lovely Valentine Break"

4
david j, Wales 20/02/2022

A very nice hotel situated in the centre of wells opposite the cathedral, the staff where very helpful and seemed well versed on the area We had a superior room which it was well appointed but didn't have a view which didn't bother us as we were only staying one night, the cathedral suite is ridiculously priced and really not worth the extra expense. Another point to be aware of this hotel does not have a lift. There is free onsite car parking but the spaces are limited, breakfast was good with a good hot and cold selection. We didn't have an evening meal in the hotel instead we ate the Italian restaurant Rugatino which is opposite the hotel in the Ancient gate house, excellent food and reasonable prices We thoroughly enjoyed our visit and look forward to staying here again in the future

"Great hotel right in the centre"

4
976AlanR, Reigate, United Kingdom 18/02/2022

Lovely location. Right in the town centre and with parking (but note the car park entrance is VERY narrow and twisty). Our room was out in a separate block, but well furnished and very comfortable. We had breakfast included, it was fine and the staff efficient and courteous. Didn't eat in the hotel in the evening - plenty of alternative options close by.

"Modern hotel and professional staff"

5
User 05/02/2022

Beautiful, modern hotel. Very friendly and accommodating staff. Large, modern rooms. Beautiful outside area and wide array of drinks. The breakfast was delicious. Also a very lovely town to visit. Would highly recommend this to anyone looking for a relaxing break

"Weekend in Wells"

4
User 03/02/2022

I chose this hotel because of its location in the centre near the cathedral. It also had private parking (tho' limited first come, first served). I stayed in the main part of the hotel. All the staff I encountered were excellent. Very efficient, warm welcome at reception and the restaurant staff at breakfast were also very attentive and organised. There was a limited continental breakfast and a range of cooked breakfasts to order. Service was swift and the full English was hot, well prepared with local produce. My room was modern, well equipped and clean. The bathroom was a little dated but everything worked. I would definitely stay there again.

"Pleasant hotel in good location. Great value"

5
R0binsRule, Carmarthen, United Kingdom 30/01/2022

This hotel felt clean and welcoming. My room was bright, lovely and the bed comfortable. The location is great. I would highly recommend. There's even car-parking which is pretty unusual for central Wells.

"great value for money"

5
angelabL3255FJ, Weston super Mare, United Kingdom 22/01/2022

Absolutely loved my stay. Really nicely decorated big warm twin room with refurbished bathroom with walk in shower. We were lucky to get a parking space which was a real bonus. Brilliant service from the reception staff, couldn't be more helpful. Amazing central location meant we got to thoroughly enjoy beautiful Wells. My sister and I have done a lot of mini breaks and agree this is one of the best value great hotels we have stayed in!

"R.Nash"

1
User 19/01/2022

A hotel of character being what appears to be an old coaching inn.room was clean with modern facilities and comfortable bed.Staff were efficient and friendly. In a very good position close to Wells cathedral..

"Spontaneous weekend away"

5
Shyjka, Kingston upon Thames, United Kingdom 16/01/2022

Free weekend so decided to escape to Wells. Hotel was great value and our room luxurious! Linens great quality. Arrived late on Friday (A36 closed!) so no food available.. however the lovely night Porter showed us up to our room then got us drinks in the lounge. Great service from everyone, breakfast was lovely too. I joined Best Western rewards and got a good rate. Can't wait to return in springtime

"very Central Great position"

5
John B, Harrogate, United Kingdom 16/01/2022

right opposite the Cathedral. Nice but small room, good breakfast. Only negative is the very tight car park - i ws sure i would return to somebody having scrapped my csr but it was fine Great Position

"Swan hotel wells"

5
leighConisbrough, Conisbrough, United Kingdom 31/12/2021

Absolute peach of a hotel in the perfect spot for visiting wells,lovely view of the cathedral from the hotel,lovely warm clean room with vath and shower, excellent breakfast and lovely attentive staff throughout,thoroughly enjoyed my 3 nights in this hotel,

"A Very Relaxing Stay"

5
User 28/12/2021

Right in the heart of Wells and plenty to see right on the doorstep, the hotel room was beautifully appointed and very warm and comfortable. Staff very efficient and quick to resolve any problems. A delightful experience.

"Very Good Classic Hotel"

4
Ian M, Ashbourne, United Kingdom 22/12/2021

Located right in the centre of Wells with its own large car park to the rear, but reached through a tight access - large cars take care! The most historic areas of the City are close by, as is the town centre making the location excellent. The Swan is a quintessentially English hotel, but non the worse for that. The interior is tasteful and well maintained, rooms are large and on the whole well equipped, however the windows are single-glazed, no doubt due to the heritage status of the building. Rooms on the front look across the green to the Cathedral, but will also be affected by road noise. Cleanliness and covid precautions were first class. Breakfast was very good, with a good range of choices, however the dinner menu only offered a limited range of choices. That said, food quality was very good, and service excellent. Given the number of restaurants in Wells I would consider perhaps eating out in the evenings? Prices are very good, taking all factors into account. When we next return to Wells we would almost certainly stay at The Swan again.

"So good!"

5
happycuuple, West Country 20/12/2021

Really lovely stay in a very central hotel. Friendly, helpful staff, great ambience and a super clean and comfortable room with lashings of hot water. Free parking on site, which is a bonus. Lovely quality breakfast, great service and perfect poached eggs!

"Comfortable room but poor dining experience"

4
Tourist164975, Faringdon, United Kingdom 19/12/2021

We booked a superior room which was very comfortable, and had a separate sitting room with good sofa to sit on. Bed comfortable and large bathroom with good shower. Friendly and efficient staff. We had dinner in the hotel dining room on our first night, and the standard of cooking was poor. We ordered steaks, but were then told that they were 'Off'! My wife ordered a pie that was mainly pastry and tough filling. My salmon was very dry & overcooked & the outside very dry. Very disappointing and showed a lack of cooking skills. However, they serve a very well cooked breakfast. The hotel is conveniently situated in the middle of Wells, so a good place to stay at, but recommend you eat out.

"Disappointed"

3
Richard B, UK 16/12/2021

Upgraded to superior Queen room. Room ok, quite big and clean but bathroom small and tired (over bath shower). Bed comfortable. Rear facing room with no views. Breakfast ok but options limited. Staff all friendly and helpful. Car park to rear a bonus as it's free. We only stayed one night so couldn't be bothered to raise room issue.

"disappointment"

2
User 10/12/2021

We went for a special wedding anniversary having pre booked months in advance. Get there early if you want a parking space. The room was advertised as a superior queen, the reality was a ripped stained sofa, cheap painted furniture, bed lights not working, poor cleaning in bathroom area, very expensive evening meal ( in house ) This hotel is based more toward the travelling salesman with an expenses list. Very disappointed .

"Lovely Hotel"

3
Tour38049358420, Stourbridge, United Kingdom 05/12/2021

First the Hotel is a beautiful place to stay, ideally situated in the centre of Wells with car parking. It is spotlessly clean, immaculately decorated and stylish with friendly helpful staff. The bed was possibly one of the best beds we've ever had in a Hotel. However we found the public rooms had wonderful fireplaces,and on a cold December night they were cold, no fire or adequate heating which was disappointing and uncomfortable, which left us retiring early and leaving the bar. The evening meal was OK , the food wasn't brilliant, the steak was tough but the service was good. The breakfast however was very good.

"Absolute bliss…."

5
JerseyJoe98, Jersey, United Kingdom 16/11/2021

Now this is how a hotel should be! A warm welcome, smiling and helpful staff, comfortable and immaculately clean rooms in a hotel brimming with character. Add in the best breakfast I've had in many, many years and you will know why I want to come back!

"Lovely hotel in the centre of Wells"

4
francescj233, Woking, United Kingdom 15/11/2021

Great location near the cathedral, hotel very nice with parking although this was full when we arrived. Room very nice but shower temperature very erratic. Not able to add breakfast to our booking on first night as they were full for breakfast but this worked out well as there were very nice places to eat nearby

"Loved this hotel"

5
Kay R, Dorking, United Kingdom 09/11/2021

This hotel was recommended and didn't disappoint. Driving and parking in the car park in an SUV needed some skill but this hotel was built for horses and carriages so can't moan. Staff were super friendly and helpful, room was clean and well serviced, we opted for a four poster. Breakfast was great and dinner the night before excellent but do book. Perfect location for Wells!

"Lovely hotel in the heart of Wells"

4
Richard S, Kingsbridge, United Kingdom 08/11/2021

This was our second visit to this hotel this year. Very old and quirky but with an ideal location opposite the Cathedral. Lovely staff and very clean and comfortable rooms. It was well worth paying a little extra to upgrade to a Superior room this time, next time we will try the Deluxe to get a view of the Cathedral.

"Pleasant stay but disappointing in some respects"

4
11vc22, United Kingdom 07/11/2021

Although we've rated the hotel as a 4 (very good) the one below was 3 (average), We would prefer to have rated it as Good but that option was not available. We stayed 3 nights in a deluxe room with 4 poster bed with beautiful view of the cathedral opposite. Deborah, the receptionist, was extremely friendly, efficient and helpful throughout our stay. All the staff were friendly. For a deluxe room we were a little disappointed and felt it was lacking in certain ways: We would have liked small bottles of water in the room but sadly these were not provided. Individual toiletries in the bathroom instead of dispensers for washing and shampooing would have been preferable. One small pack of two biscuits provided between us during our stay was extremely skimpy. After paying extra for such a room we expected more of the niceties one can receive at hotels of this standard. Breakfasts, we felt, were rather poor in choice and one morning the food was served lukewarm. A choice of continental food would have been appreciated such as the provision of pastries. We were pleased in this instance that breakfasts were included in our price as we would not have liked to pay an extra £14.50 each. We ate dinner one evening in the restaurant and we were very satisfied with the quality and service.

"Best for a reason"

5
Kittycats5767, Greater London, United Kingdom 04/11/2021

Stayed at the swan in Wells for 5 nights. The hotel is very old and lovely inside and out.The staff are amazing and very helpful. The hotel is a 5 minute walk to all the local attractions.it has ample off road parking at the rear. Our room was number 27 which had a four poster bed, The room was lovely and cosy with excellent heating. Bathroom was clean and well maintained.The only fault in our room was really bad lighting.

"Wedding"

5
User 30/10/2021

Fantastic staff, very polite, professional and friendly. The hotel is very clean and decorated to a high quality. For me the staff made our stay very relaxed and very friendly. The food was also to a very high quality and more than enough in size portions

"Short midweek stay"

3
woodcutter222, Barnstaple, United Kingdom 14/10/2021

Most staff friendly on arrival, room was small for queen four poster room, bed linen was very stained, room decoration was very tied with an awful outlook. Bathroom could do with some TLC. On the plus side location was great with free parking.

"Disappointed"

1
Lesley723, Ormskirk, United Kingdom 14/10/2021

This hotel is very tired, we had cleanliness issues which Debra on reception was exceptionally helpful with, unfortunately similar issues after a second clean. Not sure what they are using but it needs to be reviewed..

"Pros and cons"

3
Jason S, Cornwall, United Kingdom 13/10/2021

Firstly , the positives : You simply can not beat the location of the hotel - right in the centre of Wells and just a very short walk to the main attractions and restaurants. The on-site parking was a real bonus. Communal areas are pleasant and well maintained . Breakfast was ok but I certainly wouldn't recommend paying extra for it ( £14.50) if it's not included with your room. No pastries on offer was a disappointment for a 4star hotel as was the lack of choice. The twin room we stayed in was functional but the bathroom was very small and not particularly clean . ( the grout round the shower had gone orange and needed a good scrub ) The shower lacked power and was not thermostatically controlled - the temperature constantly changed and we both got scalded during our stay. Our room was above the rear entrance to the hotel and because the slow close mechanism was broken you could constantly hear the door slam. I was woken at 5.15am on the first morning. Despite reporting this , it was not fixed the following night and I had to go down to reception to get something done about it before I could go to sleep.

"A delightful place to stay in Wells"

5
gtye, Exeter, United Kingdom 11/10/2021

My friend and I wanted to stay somewhere nice and central in Wells. The Swan was perfect. A hotel with a lot of history and right in the centre of Wells. Also the bonus of parking ! Our rooms were lovely and spacious. The dining room beautifully decorated in keeping with the setting. Both Dinner and Breakfast were delicious and well presented. All staff were excellent, friendly and helpful. We loved our stay and would definately stay again, and recommend to others.

"A Great Hotel."

5
paulgH2284FG, Great Dunmow, United Kingdom 08/10/2021

My wife and I spent a week in the Swan Hotel as our first brake away after lockdown. It was an excellent week away and from the time we arrived the staff where great. We had booked a superior room which was clean and very comfterbal with a very nice shower. The restaurant in the hotel served first class food and although the menu is not overly large what there is was excellent. I would not hesitate to stay here again

"Disappointing"

2
User 07/10/2021

The reception staff were disengaged. The reception and restaurant were without character, cold and uninviting. The room was very clean and well presented and all in working order, however at the minimum size for a twin. Poor quality communal bathrooms.

"Good location"

5
wales18, Wales 07/10/2021

Nice hotel, clean and a good location. Breakfast was very good, good choices, friendly staff. Would recommend this hotel and would stay here again. The only down side was that our room looked onto the main road and this could be noisy early in the morning with delivery men.

"Short break Sept 2021"

4
daveholmes52, Manchester, United Kingdom 02/10/2021

Stopped in Wells for 2 days after week in Cornwall. Hotel used as base to sightsee some Somerset attractions. Wells itself beautiful and this hotel ideally placed next to cathedral and some excellent restaurants.and pubs.

"Great location, needs more staff"

4
worldtraveller99, Greater London, United Kingdom 28/09/2021

We had a lovely 4-poster bedded room, with the perfect view over the lovely cathedral. Unfortunately I think the mattress needs replacing, as we kept falling into the middle of the bed. Also it was up 2 flights of stairs with no staff to help you take the suitcases up or down. We were told no-one would enter our room due to COVID for 3.5 days - it soon became a mess! The worst thing was that there were no fresh tea cups that I could see anywhere, so you ended up having to rinse them out each day, which is not ideal. The restaurant for both breakfasts and the evening was excellent - they did have staff there! You have to have a least 2 courses in the evening, which were very tasty, but it would have been nice to have had a la carte too, and just shared a (smashing) dessert. Parking in the hotel car park is through a narrow zig-zag passage. Sadly 2 cars seemed to be permanently using up half of this, as I would have liked to always park up, check there is a space (there was for us but this is mid-September) and only then drive through it. Wells Cathedral and Bishops Palace were lovely, and we also visited Glastonbury Abbey which is fabulous, and went shopping in Clarks Village in Street. Plus went to Longleat, which I loved.

"Swan Wells"

5
johncowe, County Durham, United Kingdom 23/09/2021

This hotel location was perfect. Wells is a beautiful city and the cathedral is amazing. The bedroom we stayed in was brilliant except that the decor needed a bit of a makeover but this did not in any way spoil our stay. Restaurant and food was fantastic and Leeroy, the restaurant manager was exceptional.

"Weekend break"

3
jillblondell, Woking, United Kingdom 18/09/2021

Love this hotel have stayed here in the past. Always had lovely rooms but unfortunately this time we had a small dark room in the back of beyond , not worth the money we paid . However it would not put me off staying again, helpful friendly staff and a great position.

"Great location and reindly staff"

5
User 17/09/2021

The location of this hotel within Wells could not be much better. The staff were very friendly and helpful. Within the confines of Covid-19 we were very happy. The breakfast and evening restaurant were good in terms of food quality and general service.

"Saved the Day"

5
davidgS3034UR, Shrewsbury, United Kingdom 14/09/2021

My son was getting married at 14.00 on 11 September at 12.00 we had a call to say no champagne flutes had been delivered. I popped into The Swan just on chance to explain the situation. The Manager was a hero, he found us 100 champagne flutes charged nothing and even said we could take them back dirty. I cannot thank this man enough. It was a fantastic wedding and fortunately the bride was oblivious to all the hiccups, as we toasted Andrew and Flo. Thank you so much for being so kind and making the day.

"Ideal location"

4
User 14/09/2021

The Swan is in such a good spot for enjoying the delights of Wells. We stayed in one of the self catering Mews Houses - excellent little unit. Slightly disappointed with the breakfast. Cannot always find a spot in the carpark

"A great stay in these difficult times"

5
PHILIP G, Plymouth, United Kingdom 11/09/2021

First time visit to the Swan Hotel and we cannot wait to return. The Cathedral Suite is beautiful and the view of the cathedral is amazing. All of the staff where so kind and friendly while remaining professional. Good covid measures in place. Breakfast and dinner was delightful and freshly cooked no buffet breakfast and the poached eggs where just perfect. Cannot wait to return

"Nothing 'Superior' about Room 27 - avoid at all costs!!"

2
JStanley45, Newton Abbot, United Kingdom 06/09/2021

We booked last minute and all that was available was a Superior 4 poster. We were put in Room 27 and our excitement at having a night away without the children for the first time in over 3 years turned to disappointment when we entered the room. Yes, there was a 4-poster but, but nothing else was Superior about this room. Firstly, it was very small, second, the one small opening window gave us a view of the roof and the car park, third, we noticed the bed was on a slant, being lower at the headboard end than at the foot end. Only when we got into bed later that night we realised just how bad a slant it was - our feet were higher than our heads and we kept rolling in to the centre! We appreciate the hotel has the quirks of a listed building, but a board should be put under the mattress or the legs at the headboard end. Needless to say what with that, and very uncomfortable feather pillows (no foam alternatives in the wardrobe) neither my husband or I had a good night's sleep. Fourth, worse than this was the cleanliness in the bathroom - green mould in the sink overflow, black mould on the window frames and around the bath. The whole bathroom suite was very dated and tired - there was no separate shower - just a shower over the bath with a mixer tap attached. When putting the lever across to 'shower', the water continued to pour out of the tap, and with a shower head encrusted with limescale, the water was shooting out in all directions! Breakfast in the morning was good, not the most inspiring of continental choices but the hot breakfast was cooked well. We had a pot of tea but was not offered a refill. We did complain to the Manager, he listened to our concerns and we are now waiting to receive a refund. However, he did cite Covid as the reason for the unclean bathroom, but the mould and dirt that was there would take many months to get to that state. We have family that live in Wells and know the hotel very well, and apparently there are some lovely rooms. Unfortunately we were very unlucky, as we booked last minute we got all that they had left. We know that Wells is an expensive place to stay, however, this room (and particularly the bathroom) should not be offered to paying guests until it has had a complete refurbishment, as to charge us £185.00 for one night for an uncomfortable, dated, but worst of all, dirty, hotel room was unacceptable.

"Super service and great location"

5
Gay B, Andover, Hampshire, United Kingdom 04/09/2021

The hotel is perfectly situated opposite the beautiful cathedral, also ideal location for visiting the Clark's Village @ Street, Glastonbury, Wookey Hole and Cheddar Gorge All hotel staff members were very friendly, helpful and efficient.

"Friendly hotel"

4
dawnlloyd157, North Chelmsford, Massachusetts 03/09/2021

My husband and I stayed here to celebrate our Wedding anniversary.. The staff were very helpful. We went to Cheddar Gorge but the caves were shut. On the Sunday we went to Frome but there was only one shop open . We was trying to find something else to do but the Tourist Information shop was closed Sunday and Monday. Very disappointing.

"Pleasant enough accept for the patronising service"

3
ShanghaiSaint, Southampton, United Kingdom 02/09/2021

The hotel is charming enough with comfortable rooms and good location but my day was spoiled by a patronising staff member I encountered just prior to check-in. My wife and I wanted a coffee in the front room at a table which was reserved. I wanted to enquire if we had time to have a quick coffee but the young man on service not only didn't even have the courtesy to stop what he was doing to talk to me he patronisingly explained what reserved meant. Annoyed by his attitude I expressed myself as such to which he curtly responded it's reserved “OK” and left the room. I won't be back and suggest to the hotel they address this guy's attitude - he's clearly in the wrong profession.

"Centrally located"

4
238missy1111, London, United Kingdom 31/08/2021

Centrally located. Lovely characterful old building but rooms a little bit tatty and could do with a little work. Didn't eat here as food was expensive. Friendly receptionist very helpful. Quite a tight car park. Would definitely come again.

"LEISURE STAY"

3
User 31/08/2021

i was disappointed in my room , quite small and dark , stains on carpet which was worn and soiling in toilet bowl . bed was comfortable, and in a good location , Terrace overlooking cathedral was very nice . Outside terrace area at back of hotel very nice , but was closing down . Car Park , tight access and difficult to park as limited space. i would not stay at this hotel again

"Friendly staff, clean hotel, overpriced food and no character in the new rooms. "

5
angeshouse, Clevedon, United Kingdom 29/08/2021

Our first trip away without the children in a very long time, were welcomed openly and looked after our luggage while we went for a wander as room wasn't ready. Returned about 5pm and given room keys and booked dinner. The room was what you would expect from any hotel, no special features or what I thought the upgrade would be (rm 16) I thought it may have more character for such an old property. But very clean. Plastic cups in bathroom and cardboard cups for coffee not nice for the price really. Bed however was massive and very comfy!! Meal in the restaurant was really tasty, if not smallish portions and to be honest probably overpriced, although the service was exemplary. We sat in the evening having a drink overlooking the cathedral as the sun disappeared which was peaceful. Be aware that the drive into the car park is very narrow and barely any spaces. On the whole all the staff were friendly, helpful and it felt clean and safe.

"Summer short break"

5
User 21/08/2021

family (including 3 youngsters) on a trip to the area. The hotel is right in the centre of this quaint city. the hotel is very good and all our rooms were different as you expect in a modernised old property.

"Great location and staff."

4
Khiona, Milton Keynes, United Kingdom 20/08/2021

Very well located in the centre of town with limited feee parking. Great staff and good food. The room and furniture were a bit tired and could do with an update. The breakfast was great, only soya milk as an alternative to dairy. The evening meal was very over priced.

"Major refurb needed"

2
trishsh2019, Derby, United Kingdom 20/08/2021

Beautiful old building but in need of a major refurb. Visible rotting wooden windows, floorboards so uneven ill be surprised if no ones fell over and hurt themselves. Paper-thin walls. Massive gaps under doors letting lots of light in at night. Tiny bathroom, old 80s style mixing taps for the shower so you end up buying yourself, shower has hardly any pressure so takes ages to rinse long hair as water dribbles out. Definitely expect more for £95 a night room only. Staff were polite, and good central location. Free car park albeit limited spaces and it's a tight squeeze.

"Not what was expected from a 4 star hotel"

3
chrispV9810KH, Tadworth, United Kingdom 17/08/2021

The location of the hotel was perfect for all the sites in Wells, as well as other nearby places of interest such as Glastonbury. Staff were lovely. The room was ok but not a superior standard as booked and paid a premium amount for. The bathroom was dirty and badly in need of redecoration. Towels were thin and grey. Covid restrictions meant the room was not serviced for our three day stay but contradicts as staff where obviously able to mingle in the restaurant , lounge and bars. No china cups in the room, (if necessary we would have washed them ) tea, coffee etc was collected from reception along with paper cups. No bottled water was available for the room .This is the first hotel we have visited that could not offer all guests for an evening meal, we had to eat out every night during our stay. Maybe to ensure the room is serviced 3 separate nights need to be booked. There was nowhere comfy to relax, lounge lacked armchairs and bar was not cosy. I would not recommend this hotel for more than one night.

"Over rated"

2
gpn12018, Nottingham, United Kingdom 16/08/2021

Booked a two nights stay at £150 a night including breakfast. First the room after climbing some very steep stairs to which we were not told about we found our selves in a very small room so small you would struggle to swing a cat in it and as for the bathroom you had to straddle the bath just to have a shower and cross your legs to use the toilet,there is no air conditioning in the room's it gets hot on sunny days, they provide plastic glasses for the bathroom and paper cups for your drink when we asked about it they blame it all on covid wich is a bit odd when there was no cleaning service through out our stay it was all DIY or nothing. Breakfast was disappointing no full English on offer just bacon eggs sausage and black puddings, could have walked down the road and got much better value for money.

"First break in 2 years"

3
CooperM01, Tonbridge, United Kingdom 12/08/2021

Hotel very tired. We stayed a good few years ago when it was excellent. Staff were excellent but not the relaxing and enjoyable experience I was hoping for. Still not cleaning rooms or making beds daily. No bottled water supplied

"Historic location great service"

5
Cate F, Charmouth, United Kingdom 12/08/2021

A perfect hotel for visiting Wells. Right in the town, but peaceful, calm with excellent service. Our room was tucked away in the courtyard and full of history. Staff were lovely. The open garden terrace has a wonderful view of the cathedral.

"Quality Hotel in a great location "

5
CraterCornwall, Callington, United Kingdom 11/08/2021

My wife and I stayed for a night, what a gorgeous hotel, the staff were excellent, the Hotel is clean modern, rooms have everything you require, and the restaurant was superb. Being situated in the heart of Wells, and opposite the Cathedral green, having a drink sat in the garden which runs into the green, made our stay. The restaurant was excellent with a good menu, the food was superb.

"Fantastic wedding venue in a beautiful location!"

5
Lorna C, Somerset 08/08/2021

We chose to have our wedding at the Swan and what can I say… we had the most wonderful day! Mark and the team were absolutely fantastic, nothing was too much trouble and they went out of their way to make sure we had the best day. Food was delicious… the function room was beautifully clean and ready for our own decorating… the wedding planning was superb and we were thoroughly looked after throughout the whole process. We've already booked to go back for our next special occasion. I'd recommend the Swan to anybody looking for a stunning wedding location and the best service.

"Impeccable service"

5
AnneandSpot, Walsall, United Kingdom 31/07/2021

This was our first overnight stay after the pandemic began. The Swan is ideally location opposite the Cathedral and was spotlessly clean with heaps of character. The staff were impeccable with a dash of good humour!

"Perfect"

5
User 29/07/2021

What a lovely stay. Wonderful staff in every department too! We were so happy to stay here. The location is perfect and the pricing of drinks and food were fair too. I would absolutely recommend staying here. One thing I would say is, the people across the road emptied their glass bottles at 6am which woke us up and it was quite noisy for a week day in the street? But that's not the hotels fault! We loved our stay and can't wait to come back again.

"Creaking floor was the only issue in this good hotel"

4
MikeyG53, Emersons Green, United Kingdom 26/07/2021

Our mini trip to Wells was centred around a single night's stay in this Best Western hotel. Sadly the original visit date of the first weekend in July had to be cancelled as my partner was pinged as a COVID contact. It, of course, turned out to be negative but we both had to isolate for 10 days and that meant we couldn't stay in the hotel on the night we had originally booked. We had contacted the hotel as soon as we knew, and they agreed to a date change, and so it was that we stayed here tonight. We couldn't check in until after 16:00, but the hotel kindly allowed us to park our car in their private carpark just before midday, so that we could have a look around the city, visit the Cathedral and have lunch with a bottle of wine without having to move the car. We checked in just before 17:00 and were initially very pleased with our room (401) and its location which included private access to our own garden area (complete with an outdoor spa tub) through some French windows. We didn't pay extra for the spa tub use, and besides hadn't brought suitable bathing gear, and the area was not totally private from the upper floor windows, in which to do without. The room was certainly large enough and well-appointed including a modern well-furnished bathroom and a separate WC with a hand-washing basin. Towels were clean and fresh, bedding was good quality, and the bed was comfortable. There were bedside tables with fixed wall lights above, and one had an electric alarm clock cube, there was a small desk/dressing table with a lamp, with a chair and a large mirror above, an adequately sized flat-screen TV with remote, a small low backed casual chair a nest of tables with tea/coffee making facilities and a wardrobe with plenty of room for hanging clothes and storing luggage. The flooring was parquet effect and good in the summer heat. It was a bit of a complex route from reception to our room: out into the carpark access road and then into another public bar area and outside again down steps and around a path. We passed though doors protected by our smart card key as was our room. This was all OK until we lost out card after getting back into our room late on in the evening. By the morning the card had totally disappeared despite a search of all luggage, clothes pockets, wallets, purses, and handbags plus the room itself. The one issue we had was that the floor of the room immediately above creaked, alarmingly on occasions as the occupant of the room moved around. This was very load and deep creaking, and as a result we feared a disrupted sleep would be forthcoming. I was woken-up a couple of times as comfort breaks were taken by our vertical-next-door-neighbour, but thankfully I managed to get back to sleep quickly on both occasions. We didn't use or even see much of the hotel facilities, apart from a Gin Bar and a separate lounge opposite at the front of the hotel that looked really well-appointed. Every area we walked through looked really clean. Staff were helpful and friendly. Overall we enjoyed our stay and would stay here again if needs dictate.

"Lovely short break"

4
Richard S, Kingsbridge, United Kingdom 24/07/2021

We stayed with friends for one night which unfortunately coincided with an extreme heatwave in the South West last week. The hotel, being very old, does not have any air conditioning in the rooms and the windows are quite small and the room was unbearably hot. The hotel did provide an electric fan in the room which helped a little. Our friends room was so hot they asked to be moved to another room which the hotel were able to do. The covid arrangements around the hotel were fine and all the areas we used, bar, restaurant, garden bar felt very safe. The rooms were quirky but very clean and the bed was extremely comfortable. The bathroom was a good size with everything we needed but shower was over the bath which we personally don't like so maybe we should have asked for bathroom with a walkin shower.The staff were lovely and very efficient, nothing was too much trouble. Breakfast choices were reasonable, would have liked more choice of fruit and maybe some croissants or pastries could have been available. All in all, a lovely hotel. We enjoyed our stay so much that we have booked a return visit with our friends in November for a pre-christmas short break.

"Lovely hotel in great location"

5
touristtwo, London, United Kingdom 23/07/2021

Our second visit and we look forward to the next! A lovely historic hotel ideally situated in the middle of Wells, our room had a stunning view of the Cathedral and green, and we also enjoyed relaxing evenings on the terrace enjoying the view with a drink or two. All the staff were, as before, so polite, friendly and helpful. Evening meals and the cooked breakfast were lovely. We were lucky to find the last space in the car park when we we arrived, and as there is so much to do in the vicinity we didn't need to use it until we left at the end of the weekend! The market was good to look around on Saturday. Only downside is that the hotel could do with a lift if it's possible to put one in with its listed status; our room was on the second floor which could pose a problem for anyone unable to cope with too many stairs. Can't wait to visit again!

"A great pre and post wedding stay"

4
348elisabethd, Weston super Mare, United Kingdom 19/07/2021

We stayed in a deluxe twin room, the night before and the night after our wedding. The twin beds could be easily pushed together to create a double. The room itself was very large, with plenty of chairs and a good size dressing table with mirror. There was also a great size flatscreen TV on the wall. Given the very hot weather, a good fan was also welcomed. The bathroom was excellent, with a powerful shower and shower gel and shampoo provided. A nice touch was bathrobes which were great for getting ready. There were tea and coffee making facilities, although these were somewhat limited. However, further supplies were provided when asked, no problem. The only thing we felt the room was missing was some bottled water - given the heat! The hotel itself is perfectly situated to central Wells. We didn't stay for breakfast as there were so many nice coffee shops nearby. The new Bacchus Aperitivo bar is a must visit, the food is fantastic and cocktails were ideal for a mini-hen night! A huge thank you to the staff at both reception and Bacchus, as everyone we encountered was really kind, helpful and made our wedding special. Overall the hotel is a quintessentially British spot, with good facilities, great situation and a fantastic new bar. Be mindful of the history of the building(s) when booking though and expect a tight parking job (limited spaces) and quirky interiors. We loved our stay and will be back for our first anniversary!

"Great stay "

5
claret561, Nuneaton, United Kingdom 18/07/2021

Just stayed for one night for a weekend break in a standard double room. Booked very last minute so weren't sure what we were going to get. Checked in online. Our room, no 52, was in the Coach House at the rear of the hotel. So pleased with it. Good size, modern, clean, plenty of storage, comfy bed and rainfall shower. Equipped with iron/board, kettle and hairdryer (although this was not great as never got warm). We were opposite a bar called Bachuss which is linked with the hotel. This is a fab bar to enjoy a chill out drink, with comfy seats, great service and such a lovely setting , felt like we were abroad! Its a shame the hotel don't advise you of this place when checking in. Music off at 11pm. Didn't have breakfast or food at the hotel so can't comment on this. We also recommend the hotels's outside bar area across the road overlooking the park and cathedral. Great service too. Enjoy!

"Overpriced & Under Performs"

1
arby27, Sawbridgeworth, United Kingdom 18/07/2021

This really is a hotel to be avoided as it is living on past glory, claiming to be upmarket [Best Western Plus etc] whilst providing poor quality everywhere. We had booked a 4 poster room costing £191. For that we got a soulless room which really was not big enough to accommodate a 4 poster. The room faced towards the rear of the hotel gazing across at other hotel windows. Curtains had to be drawn to avoid being overlooked. The room was hot and stuffy but no fan was provided. The bathroom was extremely small. There was no bottled water in the room and when we inquired we were told we could drink the tap water or buy a bottle. I can't remember the last "quality" hotel we stayed at that did not provide bottled water. Car parking is very limited and extremely tight. As for the restaurant, my advice would be to eat out - Wells has plenty of restaurants. The Swan restaurant typifies poor quality hotel food such as meat pie with incredibly thick pastry and gravy/sauce that has been horribly overcooked and made salty. House wines are relatively cheap but, boy are they awful. Avoid the Chilean sauvignon blanc & the Australian wine lake shiraz. Breakfast was much better but given all the Covid protocols they claimed they were observing it was surprising to find a buffet bar with open containers of cereals etc., and open bowls of sugar on the table which had obviously been used before because there were stains in the sugar from spoons being dipped in previously. The Swan is the very essence of poor quality hotels of years gone by and never have we felt we have wasted our money as our stay here. Thankfully it was only for 1 night.

"Just dont go to the restaurant"

1
RozAngouleme, Angouleme 16/07/2021

Before you read this i want you to know that i never do a bad review but i was so moved by this experience, i felt compelled. It was a beautiful day in wells, the orchestra were playing outside the cathedral, the sun was shining, perfect. Happened across this place ( on reflection) quite a few empty tables but we could still hear the orchestra and view the cathedral. Menu bit pricey but ok if something nice. Sat at table for 30 mins (little girl on her own) eventually informed after asking twice we should have ordered on the app. On menu on table with big qr code so thought it was a covid thing and didnt realise! Did order on the app. Woman came with drinks and card reader to take payment for full payment, duly paid. Another 30 anxiety provoking minutes (we had by now explained we had a child to collect from school) food delivered, abso?utely disaapointed plain sandwiches for 4, totally grease soaked over done chips. Tbf coffee was ok. Little waitress said she should be better at her job by now as she had been there 5 weeks. She had no support. Management hiding in the office. Maybe 30 covers at the time, so not many. Due to our now lack of time we rushed our food and had to leave immediately. I would have liked the opportunity to address this but time was of the essence. What a shame 4 adults all having a lovely day in wells so this will not blight our experience. However i have never written such a long and detailed review in my life. Its a waste of time but please honestly do not bother. Sincerely.

"Highly recommended"

5
70ish, Worcester, United Kingdom 14/07/2021

I stayed as part of a group on a coach trip for two nights and I wish it could have been longer. This ideally situated hotel was a real treat, my room was large, airy and very comfortable social distancing and covid 19 safety measures were all in place. Dinner in the lovely dining room was well presented with a good choice of menu and breakfast was certainly the best I have had in a long time. All the staff in the dining room and on reception and the manager were very friendly, helpful and efficient.

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, Thank you so much for your kind words. We are delighted that you enjoyed your stay with us and look forward very much to welcoming you back to the Swan again in the future. Warm regards Mark Tobin General Manager

"All depends on your room"

3
ChrisBReading_UK, Reading, UK 08/07/2021

Ours was a coachroom out in the yard... a window but right next t the smoking area..... very compact and you could hear every step from the room upstairs... so take your earplugs, but clean and disinfected. No hot water.... after inquiring at reception was told manager would look into it but no feedback.... I only found out that the boiler was now working when I left for dinner.... so I failed to get my relaxing bath. Breakfast was the highlight, but at £15 you'd expect it to be very good!!

"Lovely little hotel"

5
Nickie W, Great Yarmouth, United Kingdom 07/07/2021

We had a wonderful stay, the staff are the best thing about this hotel! The room was lovely and wells is a perfect base to explore. We were celebrating our anniversary and were given complimentary prosecco when we dined in the restaurant. The quality of food was great except we would have liked beans of hash browns included in the cooked breakfast, but the scrambled eggs were delicious! We would 100% stay again and recommend!

"Really enjoyed our stay"

5
CupcakeW, Sheffield, United Kingdom 05/07/2021

We converted some Tesco vouchers for three times their value to hotels. com and treated ourselves to this hotel. The car park is small and it's a tight squeeze (we have a Honda Civic). Luckily we got the last spot when we arrived on Saturday. The hotel is in an excellent location less than a minute walk to the High Street and plenty of pubs, restaurants and shops. The hotel has a courtyard opposite with a view of the Cathedral. We were checked in very quickly by a pleasant member of staff. We had room 2. It was small but spotlessly clean. The bed was so comfortable! We slept really well. We didn't have a view. It overlooked a small courtyard. The bathroom was clean but small and the bath very narrow. There was a shower gel and shampoo dispenser and they were really nice. We were on a room only rate and decided to have breakfast elsewhere. It was £14.50 per person at the hotel. We didn't eat in the hotel but the menu looked nice and it was popular. Would recommend.

"Coffee with a view"

5
User 03/07/2021

Morning coffee in the courtyard garden in what must be one of the best locations in Wells. Coffee was very nice, cola serving was a little on the mean side. Nice staff member serving us who was friendly and sociable. Menu looked nice but we weren't eating

"A little gem of an hotel"

5
cheshuntfitzy, Cheshunt, United Kingdom 01/07/2021

Appreciate that expectations might be clouded by lock downs, and that it is some time since we had travelled, but this place is a little diamond . From the rooms (we had two in the Coach House) which were spacious, well equipped and quiet, to the staff ( not one frown, nothing too much trouble) to the quality of the food on the included breakfast and supplementary lunch and dinner we would unreservedly recommend this to anyone for a short stay (we had four days) to explore the smallest city and nearby attractions. Nothing is perfect but improvements that we would suggest would be an in room fridge, supplying bottle water (considering the the Covid regulations) and a better quality toilet paper. The car park is tight to get into and you might be disappointed if the place is full, but there are solutions and a very helpful reception can advise on that. The restaurant set menu is about par in price for the area but the quality and presentation of the products comes from a higher starred establishment. Don't be put off by the multi national chain name , the team here have a pride in their work, and it shows.

"Sand dancer"

5
Watsonjohn26, Amsterdam 26/06/2021

Thoroughly enjoyable stay, especially under the present restrictions. Staff were very pleasant and helpful. Room was spotless with everything needed. Only one complaint and that was the road traffic noise.

"Stuning location"

4
cathyP7873XI, Cullompton, United Kingdom 25/06/2021

I'm rarely local and chose this hotal hoping for a catherdral view altough I was advised after booking this wasnt posbell ,now realise would nead to book a more superior room for a view. I stayed in a standard twin fealt room was a littal dated but I fealt that at another great western so may just be their Style,spacious everything I needed provided shower gel and shampoo hairdryer only thing mising was conditioner,shower was attached to taps would prefer power shower. Room rate included breakfast glad I took this option as dont think a charge off 1450 would have been good value for what was on offer would have prefered more option on buffet such as pastry.dull english quite sparse but well cooked. I chose to have dinner in restrant set price 28 pound for two courses ,I disagree with reviewers that stated the restaurant served pub grub as a pub grub kinda off girl I struggled to find a meal to my taste,but settled for pie off the day delicious and piping hot,desert was yummy and was thrilled that the bar served liquor coffee, best irish coffe iv had in years. Staff are very helpfull and freindely expecelly the reception who informed me the gym was open booking.com had advised me otherwise. The sun terrace partcelly on cather green us wonderfully and made up for not having a room with a view resanbelly priced bar for hotal and area. One major gripe was telly signal so bad most chanel in watchable did try returning but made no difference Will book again when I can treat myself to a superior room lovely location great area

"What happened?"

3
sallyifc, East Lulworth, United Kingdom 22/06/2021

The new renovation in this gorgeous hotel is outstanding!! The staff are always well presented and polite to member of the pubic and patrons. The food is OK at best and edible but why all the pea shoots? Seems to be basic pub food done with copious amounts of peas shoots everywhere!! Lock down has clearly changed this establishment for worse and better at the same time. If you want basic food with a higher price tag come here, but for your more restaurant type foods i suggest elsewhere. Again i will continue to come back here but for the time being ill see if any changes are made and effort applied to the food! Please cut the decoration down a bit! Seems rushed.

"Swan Hotel, Wells, Somerset"

4
angelaq_11, Marlow, United Kingdom 18/06/2021

Hotel position is excellent, lovely city and surrounding areas to visit, We stayed in a superior room which had a comfortable bed and the usual amenities, food and service very good. Only moans , bathroom extract vent not operating, mastic above sink needs renewing, and only the bottom sections of sliding sash windows open. Staff all very friendly.

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, Thank you so much for taking the time to write a review of our property. It was a pleasure to welcome you to the Swan. I am pleased that you enjoyed the superior room (36) and the comfort of the bed. We have addressed the issues raised within the bathroom, i am sorry that these occurred and thank you so much for bringing them to our attention during you stay. We look forward to the opportunity of welcoming you back to the Swan Hotel in the future. Warm Regards Mark Tobin General Manager

"Lovely Hotel & Staff"

5
User 17/06/2021

The Swan is a lovely hotel staffed by friendly people who are very attentive. We enjoyed hot weather and made the most of their terraced bar that overlooks Cathedral Green. The waiting staff were busy but remained polite and friendly. The hotel uses an app for customers to order drinks and food - a certain benefit that kept three servers very busy! Breakfast is great too with attentive and friendly staff! Service as it should be.

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, Thank you so much for such a lovely review which i have shared with my team. We are delighted that you enjoyed your stay with us at the Swan and look forward very much to welcoming you back again in the future. Kind regards Mark Tobin General Manager

"A curates egg"

3
User 16/06/2021

While the Swan has many strengths it also has a number of weaknesses. On arrival we managed to find a space in the inadequate car park. The fact that there is insufficient space for all guests isn't mentioned on the website. It simply states that there is parking onsite. Yes there is and after booking, when your stay is imminent they send an email pointing out this inadequacy. Our room was likely the least convenient in the hotel in an annex down some stone steps then through labyrinthine corridors and up several staircases. Difficult for septuagenarians with suitcases. No assistance was offered. Dinner advertised on the website at £22.50 for two courses was in fact £28.50 per person. The advertised offer was not honoured and my complaint was met with a weak “sorry about that”. I would have liked to post a more positive review but ‘sorry about that'.

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, Thank you so much for taking the time to write a review of our property. I am sorry you felt our car park inadequate for the hotel, we do 100% appreciate the fact that whilst we are very fortunate to have the space that we have in the City Center (30 spaces) our website does state that Car parking on a first come first served basis and strictly residents only. The confirmation e mail and pre-arrival e mails re-confirm the position that car parking is limited. I am delighted to hear that you managed to get a space and where not inconvenienced. Please do also accept my apologies that our sample dinner menu on the website does not match our actual menu. This is an oversight on our part which we will rectify on the sample menu immediately. Sadly the rambling corridors and staircases of our 600 year old property is not a natural box layout and some of our rooms are indeed located in our newly refurbished Coach Houses. You should of been offered assistance with your luggage i am sorry that this was not offered to you. I do hope that these issues will not deter you from visiting us again and i look forward very much to the opportunity of welcoming you back to the Swan in the future. Kind regards Mark Tobin General Manager

"Nice hotel with a caveat"

4
NickAthertonUK, Kent 13/06/2021

The Crown is a lovely old hotel in the centre of Wells near the cathedral. Given its location there is limited onsite parking which is accessed via a very narrow entrance and tight corners. On my first night the parking was full but I was able to park in street a short distance away... overnight parking is allowed until 9am, Sunday there are no restrictions. As stated the hotel is old, parts of it dating back to the 1400s. The stairs and corridors are full of twists and turns a you'd expect. My double room was a generous size, well appointed, with a comfortable bed and adequate bathroom. It is not luxurious but certainly much nicer and more character than a Travelodge or Premier Inn. Opposite the hotel is an outside bar and seating area with views over the cathedral and grounds, fantastic !! On the downside...I stayed on the 12th and 13th June, pretty much the hottest days of the year so far. Of the three sash windows in my room only one would stay open, the other two the weights were not balanced and they just slide down again. Rooms 15 and 16 are above the kitchen which has a door into the car park access directly beneath these rooms. Being hot and with the window open I could constantly hear kitchen staff talking, either through the open kitchen door or as they stood outside it, and the sound of the radio playing. This was from early morning until 10ish in the evening. So my advice would be to make sure you are not in one of these rooms. Given current restrictions my interaction with hotel staff was limited, I didn't eat in the hotel but had a couple of drinks in the outdoor area overlooking the cathedral, and obviously checked in, and found the staff pleasant and helpful. Would I stay again, definitely yes, the hotel is full of character that you won't find in a big chain of Lego built hotels. Just avoid the corridor above the kitchen, particularly in hot weather when the and windows need to be open.

"Disappointing stay"

3
13SarahR, Norfolk 13/06/2021

Booked a deluxe queen room and to be honest the only thing deluxe about it was the fact it had a four poster bed! The bathroom wasn't great, with the shower temperature constantly fluctuated and was a nightmare to adjust. Facilities in the room were minimal and getting any tea other than PG Tips was a struggle. The mattress on the bed definitely needs changing as it's very soft and feels very old. Most of the staff were very nice, but two of the waiting staff in the restaurant were constantly walking around with either their masks pulled down below their nose, or even down onto their chin, thereby breathing all over your food, which is totally unacceptable at the moment. Food was generally good, although the eggs at breakfast every day were hard and the desserts were poor enough that we actually left half of them. For what you are paying to stay there it's not good value for money and we would have had a better room in a much cheaper chain hotel. The parking is also extremely tight to get to and the entrance to get to it is very tight!

"Excellent hotel"

4
nipsWrexham, Wrexham, United Kingdom 09/06/2021

We stayed at this hotel mainly because of location which was right next to cathedral we loved sitting in beer garden which had a great view . The best part of this hotel is restaurant the food is superb I had steak one night it was delicious also breakfast is very good I would say it's best to book restaurant in advance to be sure you get in . Only a few cons first was the room we thought we'd booked a room with view of cathedral but was told should have requested this at time of booking . Will take this up with booking .com . Also the bar ran out of beer I couldn't believe this only had one lager on draught very disappointed but wasn't a major problem we enjoyed our stay here .

"A Relaxing Three Days"

4
User 09/06/2021

We visited the Swan Hotel the end of May '21, checking in was faultless and was shown the way to our Standard room situated in the Coach House. The room was cleaned throughout you had stickers on the door saying it was cleaned and like a crime scene {a sticker over the door and its frame} before you entered. Breakfast was substantial and good quality, staff were very reassuring to all, considering with the Covid-19 restrictions. The Swan is in the center of Wells, and to be fair its its a chill out place. My wife and I wont hesitate to book again to your Hotel, My only draw back for not giving 5/5 is our parking it seemed there was not enough spaces for the hotel. I would give 5/5 for your staff they are credit to your Hotel.

"Wedding June 2021"

5
User 06/06/2021

We have just had our wedding at The Swan with family staying in their lovely mews apartments. It was wonderful, the entire team was brilliant. A special acknowledgement to Mark who organised it all for us during lockdown remotely. It felt effortless, smooth and not like a genetic 'hotel' wedding. The whole team from the chefs, waiters, cleaners, breakfast hosts, I can't say enough great things. I would highly recommend and am very thankful to them all. Best wishes Mr and Mrs Nimmo.

"Extremely disappointing - no restaurant"

1
User 02/06/2021

We booked for four nights. The hotel is nice, the bedroom good and the parking reasonable if restricted. But the restaurant was booked out the entire week before we even arrived so along with other guests we were forced to eat elsewhere all week. "Hotel - an establishment providing accommodation, meals, and other services for travellers and tourists." Not in this case apparently. I strongly suspect it was pre-booked to holiday agencies/coach tours as a sad money-grabbing tactic. Also the towel rail leaked like a sieve if it was turned on (though they did supply extra towels), the bedroom radiator didn't work at all (though they did supply an electric one) and the bathroom extractor fan system needs replacement - showering filled the bathroom with fog. Finally, I got zero response from my emailed complaint on my first day about no restaurant availability.

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for taking the time to submit a review on my property. I am of course sad and very sorry to hear of the incidents that occurred in your room during your stay. After bringing the building back to life after such a long time dormant a few unexpected opportunities where experienced in our first few days of opening. Whilst we try to circumnavigate and pre guess as much as we can i hope you understand some issues such as air locks simply didn't come to light until the building was run in. Being 600 years old the hotel does throw the odd challenge at us. These have all now been resolved and i am so sorry that you where inconvenienced. Concerning your dinner again i am sorry that you where unable to secure a table, as per our confirmation e mails and pre arrival e mails we do advise booking early should you wish to dine at the Swan. Our restaurant is very popular and we have limited the tables we have available only to residents of the hotel at this time however sadly once we are full we are full. We are operating with less tables and longer gaps between bookings to follow all COVID safe and secure guidelines. I give my categorical assurance we are not taking cheaper business to fill the seats (tours and groups) our tables are all only for residential guests who all pay the same. I do hope that i might have the opportunity of welcoming you back to the Swan Hotel again in the future. Warm regards, Mark Tobin

"Disappointing and disorganised"

2
STC2702, London, United Kingdom 29/05/2021

We stayed in room 36 - stated to be a Superior Double. It was really quite small and had a minute bathroom - nothing like the rooms on the website and in no way meeting the description of Superior in our view. Breakfast was chaotic - our room number was wrongly taken down, so we waited and waited for our main course, while waiters whizzed out of the kitchen and back in again, carrying the same food - enough to bring a smile to our faces, unlike my wife's tea, which was rather grey.

"Our Third Visit"

5
User 27/05/2021

This was our third visit to the Best Western and due to covid we eventually made it after three changes. I am a little puzzled by the comment that the food was slow to arrive as we had meals and they were always promptly delivered. The staff are excellent and a big thank you to Mark and Max who listened and acted. The one disappointment was that we did not receive our usual welcome from Snowball, I had her treats in my bag and was sorry that she has not left and found a new and loving home - we will certainly miss her. We look forward to returning when everything is back to normal as I really missed the haddock breakfast

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, On behalf of the entire team thank you for such a wonderful and kind review of your stay in our property. it was a pleasure to welcome you back to the Swan and i hope to have the opportunity to do so again soon. Warm regards Mark PS Snowball is well and happily enjoying her retirement living locally in a cottage with a lovely garden.

"Mr Challice"

1
User 26/05/2021

Went to the swan for lunch ,sat outside ,lovely view of the cathedral , service poor , food arrived late and in correct sad to see such a beautiful destination so poorly run , wasn't busy only one person eating in so no excuse

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Mr Challice, Thank you so much for taking the time to review your lunch experience on our terrace on re-opening week. On behalf of the entire team please do accept our most prolific apologies that your experience on this occasion was not a good one. There are no excuses for slow or incorrect orders, our newly recruited re-opening team have now bedded fully into the operation and our new and exiting menus are being very well received. I do hope that you might give us another opportunity to impress and visit us again with my assurances that you most certainly will not be disappointed. Thank you again and my very best wishes. Mark Tobin General Manager

"Delightful Olde Worlde Hotel in middle of Wells"

5
bigredbus2016, Reading, United Kingdom 25/05/2021

We stayed for 2 nights in a deluxe room. Getting into the hotel car park was easy but you need to be careful with the narrow entrances into it. The room we had was in the Coach House and was a deluxe room with double beds. There were two flights of stairs to get to this room. The room looked onto high street but after 9pm the street was very quiet. I must stress this was mid-week. The curtains were blackout curtains and blocked the light from the street effectively. This was a twin bedded room (but the beds could be pushed together). There was a walk-in shower and like most hotels, soap etc is now from a dispenser rather than individually packaged. There was a copious supply of tea, coffee etc. and the capability to collect more from reception at any time and an enormous television which could be swivelled to be viewed on either the sofa and chairs or the bed. Given the age of the buildings, the floors creaked but that is part of the charm of old buildings isn't it? Breakfast was delicious with local butter (scrummy) and local sausage and bacon and the trimmings. We gave it a veritable 'thumbs up' Opposite the Hotel is a small area that overlooks the green in front of the Cathedral where drinks are served (and the service was first rate - we never had to wait long before a waiter turned up to take our orders). We didn't eat in the restaurant. I would certainly recommend this Hotel as somewhere to stay in Wells.

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, Thank you so much for your kind words and wonderful review which i have shared with the team at the hotel. After just getting the hotel back up and running after our very long period of closure it is so uplifting to receive such a lovey review. thank you so much and i do hope to have the opportunity of welcoming you back to the Swan Hotel at some point in the future. Warm regards Mark Tobin General Manager

"Great family weekend"

5
User 24/05/2021

The Swan is opposite Wells Cathedral, which is a good start. We visited the first weekend open after Covid, and found the staff friendly and welcoming, the rooms clean and comfortable, and the breakfasts filling. We will be saving up to go back.

"INCREDIBLE SERVICE"

5
User 21/05/2021

Location,rooms,dining, cleanliness,comfort....excellent. Staff including manager....incredible! Friendly, professional,happy, helpful....sincere! I would not hesitate in recommending The Swan Hotel. THANK YOU

"a hidden gem"

5
User 19/05/2021

Great destination, a really quirky coaching inn with, lots of atmosphere, Staff were exemplary and went out of their way to be pleasant and efficient. The whole town is well worth a visit, lots of history and totally unique.

"Wedding Reception the day before lockdown v2!"

5
DW9797, Wells, United Kingdom 08/11/2020

Thank you to Emma Wheatley the wedding planner and all the team at The Swan Hotel for truly pulling out all the stops and making my daughter Alana and her fiancé Steve's wedding day so special. We had such little time to pull it all together and are super grateful for your help and attention to detail on the day. The food and service was fabulous. Thanks to all!

"Friendly and Comfortable"

5
Iain D, London, United Kingdom 04/11/2020

Having decided to break out of London for a few days we were delighted to find the Swan splendidly situated just opposite the wonderful west end of Wells Cathedral. It's a traditional coaching inn but extended and tastefully modernised. Comfortable rooms, chef who definitely has ‘the touch' and a great team (emphasis on team) of people to look after you. Thoroughly recommended.

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, I was delighted to read your review and so pleased that you enjoyed your stay with us. Thank you on behalf the entire team at the Swan and we look forward to welcoming you back again soon. Best regards Mark Tobin General Manager

"Fantastic service during a difficult time."

5
P5900LWrebeccam, Crawley 03/11/2020

Booked a superior room directly through Best Western. Breakfast was included at no extra charge. Room was very comfortable and looked out onto the cathedral. Parking was available at the hotel. Staff were all very friendly and helpful. Second lockdown was announced whilst we we were there but staff remained upbeat and positive. We had dinner in the restaurant which was lovely though only one vegetarian option was available. Table service was available in the bar and again staff were very friendly. Our room was on the third floor with quite steep stairs so this may prove difficult for some. Lovely hotel in a beautiful city. We will definitely return once we can.

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, Thank you for taking the time to write such a lovely review of the hotel and my team. These are indeed difficult times but we will get through them. We hope to welcome you back to the Swan again once the storm has passed. until then take care and our very best wishes. Mark

"Jewel of a hotel in the middle of Wells Somerset"

5
User 03/11/2020

Swan hotel in Wells it's an old coaching, opposite the Cathedral Green with the cathedral in the background. We stopped three nights in this wonderful hotel made all the better by the wonderful staff who couldn't do too much for us Guess. We stopped in the converted coachhouse room was well appointed and well furnished we have no complaints.

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for taking the time to write such a wonderful review of the Swan. The team are delighted to read your kind words and we look forward to welcoming you back again in the near future. Warm regards Mark Tobin General Manager

"Lovely old hotel"

3
TandJ2105, Redditch, United Kingdom 01/11/2020

Right in the centre of wells . Good covid precautions. Lovely staff, clean rooms, rooms just need updating looking a little tired. We had four poster bed room, decor a bit old fashioned. Needs redecorating too. Thought the rate could reflect this . However would still stay again

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for taking the time to write a review of our property also for your kind words and genuine feedback on our bedrooms. Our refurbishment programme is still going ahead as much as we can during the lockdown measures. I hope to be able to welcome you back to the Swan Hotel again in the future. kind regards. Mark Tobin General Manager

"Comfortable stay"

4
GlobetrotterNL83, Greater London, United Kingdom 01/11/2020

Pleasant email communication upon arrival. Managed to select our own room. Very happy with our choice. In fact the room was slightly larger than expected from looking at the pictures. We stayed in separate building from main hotel which meant we didn't have much dealings with staff during our stay. Bathroom was a decent size and well heated. Bed was comfortable and duvet and pillows were lovely too. Iron and ironing board available in room as well as the usual hair dryer and tea making facilities. Shame there were only paper cups and plastic spoons available - would have prefered a proper mug. Great Central location with shops, bars and restaurants on your doorstep so no need to pay £14.50 for breakfast at the hotel. Be aware that the car park gets very full.

"Excellent overall experience"

5
User 29/10/2020

Excellent staff and customer service. Large room. Very clean. Excellent breakfast. Covid safe. Lovely historic building decorated to a very high, modern but sympathetic style. Perfect location for exploring the city and sights.

"Enjoyable stay"

4
User 28/10/2020

Lovely building and great access to outside amenities such as local pubs, takeaways and a few small shops. The only negative being, upon arrival the room was unmade and unsanitised but was quickly resolved by the lovely front of desk staff offering us a larger, cleaned, upgraded room as an apology along with a free drink, despite that hiccup he was very helpful and kind whilst recommending local attractions too. Food served at the hotel was lovely and on the table very quickly, along with delicious gluten free options. Perfect little trip for hot fuzz geeks like us, I would love to stay here again.

"Most comfrtable stay in old coaching inn"

5
jrmanning924, Ollerton, United Kingdom 26/10/2020

We stayed five nights celebrating our anniversary. Great location in Wells with views to the cathedral .Very friendly polite and helpful staff who made us feel very welcome.Covid restrictions were observed meticulously with rooms sealed after deep cleaning, hand -santizers and mask wearing expected. The hotel manager was often seen assisting with service in the well -appointed restaurant . Good range of breakfast items with well cooked English . . Dinner menu offered 7 choices of mains and the steak we ate on our special day was superb. The ba, lounge and public areas were very well -appointed and very clean The bedroom was large with a huge comfortable bed, good bathroom with shower and bath, and plenty of storage space. . The heating system was very efficient and the room decoration,lighting and fittings made it very cosy. We liked the history of The Swan which is 600 years old and imagined the horse -drawn coaches trundling through the coaching arch in bygone days.The car park to the rear is not huge and parking maybe a problem at peak periods but there is plenty of free parking after 6pm in nearby public car parks. A great place to stay with Bath , Bristol, Wooky and Cheddar Caves and Glastonbury all within easy reach.

"Fabulous Stay"

5
Near-Haydock-Races, Manchester 25/10/2020

Location is everything with this hotel. Picture perfect view of the cathedral from the lounge bar and private terrace just over the road. (Only two or three rooms have a cathedral view). The staff made our stay, all so very friendly and wanting to help; there is no lift but the staff offered to take cases up the stairs if needed. We ate at the hotel and found the menu very much to our liking. Again the staff were outstanding; we hadn't pre-booked and the hotel was busy but they managed to find us a slot. We felt Covid safe throughout - a very enjoyable but all too short stay. Thank you to all the staff!

"Best little western in Wells"

5
crisrob123, wolverhampton 25/10/2020

I had a one night stay at the Swan in Wells for a business trip. The hotel is beautiful and old and full of character. The staff are lovely and friendly and the hotel is in the heart of the little town of Wells which is stunning. Can't fault it at all

"Swanning around in Wells"

5
Philip J, Quorn, United Kingdom 23/10/2020

Stay at the Swan Hotel in Wells and enjoy a relaxing stay in a superb setting. You will receive a warm welcome from the staff who will go out of their way to ensure your safety and comfort. Sample the rich and varied restaurant menu and comprehensive wine list. From The Swan Hotel you have easy access to the cities of Bath and Bristol, to the cathedral city of Salisbury,to Glastonbury where you will learn of the origin of the Nursery Rhyme " Little Jack Horner" and Stonehenge or explore the depths and wonders of Somerset at your leisure. And if the coast is a must for you, then this too is within easy reach. And at the end of a tiring day you look forward to a welcome return to the Swan Hotel.

"Great place"

5
iangt1023, Silverstone, United Kingdom 19/10/2020

Stayed for 2 nights to get away for a few days. Lovely place, organised very well during these strange times. It's shows a good business can operate and still do well despite all the struggles and regulations in place......Will be back, we'll done

"Comfortable and central"

4
beijingduck, London, United Kingdom 19/10/2020

An old hotel in the town centre, close to the cathedral. I stayed in the Coach House: an annex behind the main building. My room was comfortable, quiet, tastefully furnished and well equipped, with a modern bathroom. The hotel has a restaurant which serves decent breakfast and other meals. The staff respect the COVID protocols. Overall, a good mid-price choice in Wells.

"Exceptional Food"

4
marhar78, Stratford-upon-Avon, United Kingdom 18/10/2020

Just returned after a couple of days away here. The hotel is a mixture of traditional styled restaurant and bedrooms with a more modern style bar at the front of the property, personally I would have liked to see the hotel play on its history with a lit open fire and comfortable sofas in the bar rather than the neon blue under lights - felt a bit of a mishmash but not bad. The staff were all very friendly and helpful. The hotel is right in the city centre and offers free - yes free! parking for the brave ( it's quite a small space to negotiate). The bedroom was a bit on the small side but not cramped for a weekend stay. It was clean, warm and quiet. My only real issue with the room were the facilities, we are having to work around COVID at the moment and the room wasn't serviced during our stay - fine I understand, but fresh towels could be left outside the room each day and enough loo roll to last a weekend could be placed in the room (we had barely half a roll). The other improvement could be the use of toiletries- the only ones provided were those cheapo Travel Lodge style fitted to the wall dispensers, I know that there is an excuse that these are eco friendly but it really just makes the hotel look cheap - my advice here is charge a couple of quid extra and use quality toiletries- take it from me, it really is this kind of detail that makes the difference. And finally the food, I didn't have high hopes here, my mum is a coach tour guide and didn't rate the food but I can honestly say something must have really changed here the food was exceptional and easily the star of our stay!

"Spit and Polish"

4
greygoose20, East Preston, United Kingdom 16/10/2020

My wife and I spent a week here and overall it was lovely except for a couple of minor gripes, which I will come to later. And worth mentioning that we stayed at a time when places around Wells, including the hotel, were running a limited service - although still a good service! Like others before it is worth a mention that getting into and out of the car park can be 'tight'. At times parking spaces can be limited so plan for having to leave your vehicle off site (the hotel has advice on that). Then if like us (me) you have to drag your luggage up stairs (no lift) the floors in this charming old building can be a little 'wonky'. On the whole and given the situation at the time of our stay food in the restaurant was good, plentiful and with some daily tweaks offered very good value. Though a steak option would have been nice! Service was great and very attentive. Sadly though our room, Room 48, lacked the 'looked after look' with chips out of furniture, cup ring marks on the table inside the door, faded paint on the walls, and, a very very uncomfortable sofa (a sofa bed) which lacked cushioning! Moreover, a shower that both did not work properly and could not be fixed at the time - saving grace was we had a bath. I do however do find it hard to believe that a cleaner prior to occupation had not spotted the hot water problem - in so much as water cascaded from the top of the shower head and soaked the bathroom floor! The option to change rooms was offered but declined. We very much want too say thank you to Emma (Emmz) on reception, a star and so very helpful. Not very often you find someone like her! And in the restaurant our thanks go to both Sebastian and the ever happy Leeroy. Would we stay again, yes, just not in Room 48. We look forward to coming back soon.

"Great stay! "

5
bombatom, Stroud, United Kingdom 12/10/2020

We had a really nice weekend stay at The Swan. The location is perfect, in the centre of town with views directly across to the cathedral (in some parts of the hotel) and good parking facilities. The hotel was well laid out, clean and tidy with good facilities. The room was comfortable and clean with a good bed and large TV. The staff were very helpful too and our check in and check out process passed with ease. We would definitely recommend The Swan for a stay in Wells. Thanks all!

"Lovely staff"

3
45deborahsmith, Bognor Regis, United Kingdom 09/10/2020

The staff, as we've found before with Best Western, are what make this place, and create an enjoyable stay. The room was clean and comfortable and they are making a good effort with sanitising between guests so that it does feel safe. The decor is looking a bit tired - our room had lovely new curtains and wallpaper but the finishing was a bit shabby as was the furniture and the carpet had definitely seen better days. Breakfast was generally good and service good, but dinner something of a disappointment, especially the main courses.

"Very enjoyable"

4
Lauren M, Brentwood, United Kingdom 08/10/2020

Upon arrival by car I had to negotiate the entrance way, with a couple of cars parked - very tight. Great reception on entering, but room was not as promised. That was sorted out very quickly. Breakfast was good, but I do like a good cup of coffee (so, just ok). Dinner was enjoyable. All staff were friendly and professional, excellent! Not sure that I'd go for a Suite or Superior room again, but all was good for us. This is a lovely central hotel from which to see Wells, and not far from Bath.

"Great location for cathedral visit"

4
mikezhivago, Manchester, United Kingdom 07/10/2020

Booked through the Best Western website which had a glitch and would only let me book 1 person into the room . Tried to correct it and failed so left it then forgot to contact hotel . As a result only had me booked in for one person and this created a bit of an issue at the hotel . They found me a double room but was totally unacceptable due to the shear height of the bed off the floor ( approx 80cm ) . My wife is only tiny and she couldn't even get on the bed off the floor without assistance. Back to reception, got an outside suite room in a new separate block and this was fine . However due to my booking error meant that she would have to pay £15 for breakfast which considering how little she eats, decided it wasn't worth it . We did have a nice meal on the first night and my paid for breakfasts were decent too . We had 2 comfortable nights here and would consider once more . One note there is a lovely cat that wanders the hotel foyer and restaurant , if you have allergies, maybe not the place for you .

"Perfect place to base a visit to Wells"

5
MBGreatBritain, Cheltenham, United Kingdom 07/10/2020

Couldn't fault it. My standard room was extremely spacious and comfortable. Large bathroom and everything very clean. I didn't have dinner there but did have breakfast, delicious and all staff super efficient and friendly. Will definitely return. Thank you Swan Hotel.

"Excellent value and wonderful staff"

5
User 03/10/2020

A lovely traditional English hotel with attractive decor and some quirky rooms in a perfect location in Wells. We paid a small supplement for a superior room which is so called because of the magnificent view to the cathedral. It was so beautiful to look out over it in the early morning sun shine and again all lit up by evening. Our party also had a lovely standard room - given the quirky nature of the old coaching inn, some standard rooms are smaller than others so if you are staying for longer it might be worth requesting a larger one. The staff are so helpful, especially the general manager, Mark, who is a true professional. When we had a small issue his attitude and speed of response were both exemplary. Due to Covid issues the lounge area had been changed into bar seating which wasn't ideal for our party to gather in and relax but in these strange times it was understandable. Excellent value for money.

"Perfect Location"

5
Twoscompany66, Atherstone, United Kingdom 01/10/2020

This was a real find. The hotel is located across the road from the magnificent Wells Cathedral with a lovely patio facing the iconic and historic building. There is a gate to the large green in front of the cathedral and we were entertained by the Hotel cat! Rooms are well proportioned and ours was in a lovely historic annex building with galleried landing and large elegant chairs in the common areas. The room was tastefully decorated with two large windows overlooking a quiet Courtyard. There are beverage making facilities and a good TV and wifi. The beds are large and comfortable with lovely duvets, pillows and linens. The Bathroom is of a good size and well fitted with complementary toiletries and abundance of fluffy towels. Access to the Wells High street is easy via a gated walkway. There is parking, though the car park has limited spaces and is located through the archway, at the rear of the hotel. We didn't eat at the hotel, as there are plenty of eating options for both dinner and breakfast, which is a great way to experience what Wells has to offer. A visit to this lovely hotel is recommended.

"Nice hotel in a lovely village"

4
cremins10, Wootton, United Kingdom 27/09/2020

Enjoyed our stay at The Swan. The room was lovely and had an excellent view of the cathedral. Downsides to the room were the bathroom needs updating and would be good to have a shower that is not static/fixed above the head for ease. The service was good and although we were left waiting for a sandwich, when we chased it the next round of drinks was given to us automatically on the house without any complaint from us which was a nice touch. Unfortunately the hotel seems to have an early check out policy of 10am which when check in is 4 pm seems a little harsh. Would have benefited from a 11 or 12 check out time especially on a Sunday morning. I appreciate it may not be as much of an issue for Business visitors midweek. We did ask for a late check out but as the room was allocated for the following night were told no (not even 1 hour longer. :() but overall a great hotel and stay. Worth the money of a deluxe four poster room.

"OK, but dated, and certainly appeals to an older market!"

3
Essex_Advisor, Braintree, United Kingdom 25/09/2020

Stayed for two nights in September 2020 at the point Boris stopped enjoyment after 2200 hrs! The room we had was a four poster, but all drapes removed because of Coronavirus, which was fine. Very steep stairs in this historic building, which wasn't a problem for us, but some may struggle. Room was too hot, and difficult to open sash windows due to cardboard inserted in frame to prevent the frames rattling in the wind. Condensation was a huge issue to the extent that the wallpaper was detaching due to damp, and the room smelt musty. Bathroom wasn't really that clean, and toilet flush was inadequate. Shower was only satisfactory. Restaurant sadly stuck in about 1979. Menu was very old style, and given they could not provide a Rib Eye steak, as sold out at 1935, I ordered chicken which arrived dried up, and in presentation terms from about 1980. My wife's salmon was overcooked, dry and dull. Avoid dinner at all costs. Breakfast was partially delivered by buffet! A total no, no under Covid, and the hotel seemed to not be following the “Good to go” protocols. Food and drink not delivered on trays, no gloves for direct plate handing, and dishes with salt and pepper left on the table between customer seatings....... Very poor. Car park is very tight. A standard large car is a difficult entry, and little guidance about where alternative parking is situated if the less than adequate car park, which has narrow markings, is full. Handy for the Cathedral, and Market, but dine elsewhere...

"Fantastic"

5
mannersaj, Poole, United Kingdom 25/09/2020

We enjoyed the experience Felt very safe and very welcomed. We felt the staff were excellent,very friendly and helpful. Nothing was too much trouble. We look forward to joi ing the family again,hopefully later this year

"Great Stay"

5
M8905PUsamanthas, Newport, United Kingdom 24/09/2020

We stayed here 10 years ago and came back for a nights stay after a week in Dorset. The hotel is still great The room was spacious. We ate in the restaurant and there was a great selection to choose from. Even though breakfast was a limited choice, it was cooked to perfection. The only downside was that the wifi worked superfast downstairs but constantly dropped out in the bedrooms. A few more wifi access points would resolve this. It didnt bother us as the 4g signal is also good.

"A wonderful start to our holiday"

5
Smokeraiser, Tenterden, United Kingdom 21/09/2020

This plus hotel lived up to its name. Excellent food and service, all covid safe. Our standard room was well furnished and roomy. Although not much of a view we were away from the road and quiet. There is a large car park bit not big enough for the number of rooms so it can be a bot of a lottery bit as we have a smallish car we managed to sneak in each night. Situated in the middle of Wells, an ideal spot for visits.

"Should do better!!"

3
MancIronTraveller, Manchester, United Kingdom 20/09/2020

You'd be forgiven that during the midst of a pandemic that a 'deep clean' would mean exactly that. Unfortunately, after moving the pillows from the bed to check if we'd left anything behind before leaving- we found a used tissue and a prior guest's toe nail under the bed. Considering there is a 6 hour gap between check-out (10am is far too early by the way) and check-in, this is poor to say the least. It was also disappointing to see no staff were wearing masks around reception either, considering it is advisable for guests to do so. We were welcomed by a 'Car Park Full' sign after a long drive. There are obviously too few spaces for a hotel this size, which is frustrating. We were given easy directions to an alternative car park away from the hotel but had to pay for the privilege. This seems unfair as most guests get free parking at the hotel. We've had it in the past where a hotel would have a deal with the car park owners to allocate extra parking spaces and, therefore, subsidise this cost. This is a minor point, admittedly. The location is very good, which is the one thing in its favour- The Swan Hotel has very little competition in this regard.. maybe a factor in not trying to better itself? The room we stayed in was spacious and had a separate lounge but it needed an update, the bathroom especially- which was mostly clean but the shower head leaked at the top and the head needed a good scrub. There is no air con but they provide a fan, which was welcomed. We were kept awake, though, by the locked fire door in our room moving on its hinges in the wind. Floorboards also creak, so try to get a top floor room! We did.. but I feel sorry for those that didn't. There is no doubt that this hotel could and should do better!!

"Lovely Hotel"

5
andreab202020, West Yorkshire, United Kingdom 19/09/2020

Beautifully situated, right in the centre of Wells and the garden at the front had lovely views of the cathedral. The room was spacious and very clean, wipes were left to wipe down the tv remote and telephone, so felt it was clean and safe. It is an old coaching inn, so not built for cars to go through to car park(you need to get there early to get a spot). There is a little market on Wednesdays and Saturdays, and the Bishops palace is a couple of minutes away. If visiting the area again, would def book here

"Amazing !!!"

5
User 17/09/2020

Had a lovely Three days here at the beginning of September. Couldn't fault anything and felt extremely safe and very well looked after in such challenging time's. Had a fantastic room , food also was lovely. They really couldn't do anything more to please you. Will definitely return,thank you all the team.

"Beautiful City, beautiful room. "

5
VickiandMillie, Bishops Stortford, United Kingdom 17/09/2020

A three night stay in the Cathedral Suite was very pleasant indeed. The suite was spacious and well appointed, though no fridge was a disappointment (Covid issues maybe?). Comfortable and sumptuous furnishings alongside the biggest brass bath I've even seen. We spent the days exploring the local area and the evenings in the suite enjoying the views! The restaurant was very good and the food excellent. Service from the staff was exceptional, they were helpful to the extreme and it was obvious they took pride in their work. Breakfast a little pricey, but very tasty and enjoyable. The car park is a little snug, but we managed with a Volvo estate just fine. There was some road noise, but then again anyone who expects silence in a City Centre hotel should wear ear plugs. The noise didn't stop us sleeping at all. The view of the Cathedral was stunning and it was quite easy to spend time just admiring the architecture and the comings and goings on the cathedral green!

"An enjoyable return visit"

5
User 17/09/2020

We stayed in early September our second visit. I cannot disagree more with comments about the Reception staff. I found them efficient, caring and helpful. We have to be understanding in the present climate and accept limitations - i.e reduced selection on the cold buffet at breakfast and check out times. This is a lovely location and the friendliness of staff made our visit really enjoyable. Staff member Snowball did not seem to give much help to her other staff members but she certainly gave us a big welcome in the bar in the evening and something I looked forward to. We will return in December for another lovely visit

"A Three Day Break"

4
Rob N, Milton Keynes, United Kingdom 14/09/2020

We had a really nice room upstairs in the coach house, which was quiet. The staff were very friendly and helpful and there is limited parking onsite, on a first come basis. The evening meals were good with a good choice on the menu and all served piping hot. The breakfasts were ok with limited choice of juice and fruit. The cooked breakfast were nice, with plenty of toast and tea / coffee. Sunday breakfast was very chaotic with everyone wanting their breakfast later than 7.30. Surely the time could be moved to 8.30 til 10.30 instead of 7.30 til 9.30. Could not get the hang of not having your room serviced during your break and also needing another 3 hours for each room between guests.

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, Thank you so much for your kind review of our property which is greatly appreciated. Your comments for Sunday breakfast are very valid and we have taken these on board. I do understand that essential changes due to the current pandemic are effecting my guests and i do empathise and understand that these are strange times. Thank you for being so understanding and leaving such a nice review for us, we look forward to welcoming you back to the Swan Hotel again soon.

"Location Location Location"

3
GJC_12, London, United Kingdom 13/09/2020

A fantastic location, but don't expect the quality of days gone by from this once prestigious hotel. Strongly advise asking them to send a picture of the room you'll be staying in before you book. We stayed in room 35 and was really disappointed, nothing like the website pictures. Parking was available at the hotel, but only on a first come first served basis, and space was limited.

"Lovely lovely lovely"

5
User 11/09/2020

Cant fault the team who are all lovely... the breakfast which is lush.. or the room which has the comfyiest bed ever.. love it here gorgeous wells has a gorgeous hotel thankyou u so much kxx afternoon tea was way too much but lovely thanks so much

"Lovely room but poor service "

3
QWERTYLL, Portsmouth, United Kingdom 10/09/2020

Lovely spacious room, well decorated and perfectly placed. Lots of parking at the back also. Bar is lovely too. Would definitely return. But... Things that let it down include... The female receptionist was argumentative and in need of some urgent customer service training regarding an issue with our reservation. We were offered a discounted breakfast, the discount we struggled understand due to the odd explanation of it. When questioned she became defensive and pleaded poverty on behalf of the hotel chain but at the same time blaming the chain for the mistake. Very awkward and uncomfortable start to our staycation. Safe to say we didn't take them up. Instead we ate at bakery next door but one for £5 for two which was amazing. Checkin and out times are a bit ridiculous. 4pm in and 10am out. No chance of a layin here. Covid is no excuse since they don't offer turn down or clean your room during your stay therefore they are only completing half a service. Breakfast is £30 for two people per day. An utter rip off. Definitely go for breakfast in town. There are many local small cafes that cost a few pounds to eat and drink in.

"Tiny bed, hot room, noisy room"

2
Fatcatpat, Manchester, United Kingdom 07/09/2020

Looked forward to the Swan, the hotel has a great location and inside it is clean and impressive. On arrival at 2.45pm we were told we could only check in at 4pm!!! Do they even want you to stay there? When we went to our room it had a note on it saying it had been cleaned at 9.45am! I was disappointed when entering the room to notice the bed was tiny, smaller than a double. The mattress was huge but uneven meaning you slid into the middle. The room was also very hot and we opened the window for some respite, however, we were then woken up constantly between midnight and 2am with pub goes shouting in the streets. The shower was leaking and I had to stoop under it as it was too low. There was no water in the room (as advertised) the room itself was big, which made the tiny bed choice even more strange.

"Perfect hotel"

5
User 07/09/2020

This hotel is beautiful. The staff couldn't have been more helpful, the rooms were incredibly comfortable. In close proximity to all of Wells attractions. Stayed in a queen room, lovely and clean. Perfect stay would always recommend and will return.

"Week in Wells"

5
whatsitallaboutalfie, London, United Kingdom 02/09/2020

Family of 5 in two rooms (delux and superior rooms) stayed here for 1 week as base for visiting, Bath, Glastonbury, Cheddar Gorge etc. Excellent Hotel location. Rooms excellent. Staff excellent. Our only complaint was that the wifi stopped working for 3 days whilst we convinced the staff there was an issue that 're-starting' the system did not fix the issue. One thing to note is that the car park has capacity for 32 cars whilst the hotel has 48 rooms, not a problem for us as we used the High Street car park and walked back when the car park was full up when we got back on a few occasions.

"Evening meal"

5
User 23/08/2020

We went on one of the eat out to help out evenings. The place was clean, tidy and lots of space between tables. The waiter told us straight away of changes to the menu that evening. The meal was great value at 3 courses for £10 and portion sizes were huge. The only thing I would say is the pasta was a little bit bland and needed more seasoning. Everything else was so tasty.

"Nice hotel room not up to standard"

3
User 23/08/2020

This is a nice hotel rooms have been upgraded Bar good service location is great But beware some rooms overlook the high street and are very noisy at weekends Also unfortunately are room was one of these apart from the outside noise which keep us awake between midnight and 2 in the morning the room also had a roof leak Which was constantly dripping from 4 am with the rain The water mark on the ceiling had obviously been there a while so they must of known There was a problem Although the outside noise was out of the hotels control A very small deduction was made on our bill but this did not make up for our disappointing stay The should have soundproof these rooms The rest of the room was of a good standard and the city of wells is well worth a visit

"Swan Hotel at Wells"

3
angelaq_11, Marlow, United Kingdom 21/08/2020

Excellent setting within Wells , close to Cathedral, Parking is limited, value for money is good, Staff very helpful. Service is prompt, Hygiene is good . A good position from which to access surrounding areas of interest.

"Great hotel, great location "

4
User 20/08/2020

We had a really lovely room, very spacious and very well decorated. Excellent Covid procedures in place, felt clean and safe. Breakfast was a little disappointing and unfortunately we couldn't book into the restaurant for dinner as it was fully booked both nights we stayed. Nice terrace with a view of the cathedral where you can have a drink. Staff were friendly and helpful, would stay there again.

"Fabulous hotel!"

5
Puggy001, London, United Kingdom 16/08/2020

We stayed in a delux room with a stunning view of Wells Cathedral. The room was spacious, clean and luxurious. The staff were friendly and helpful and we were served the best breakfast!! A great find and I certainly will return. Thank you great western!

"A lovely stay for a reasonable price"

4
lovetravel512, Glasgow, United Kingdom 15/08/2020

Location is perfect with a lovely little terrace opposite which looks out at the Cathedral, although not a lot of shade for sunny days, room was spacious and modern with everything we could need and very clean (we saw additional care taken on cleaning during Covid), staff were very helpful and surroundings were pretty. We stayed in a room in the Coach-house which is to the back of the hotel, rooms here don't have Cathedral views but are quiet as away from the road. There is parking at the property for a good number of cars but it fills up quickly, we saw the car park full sign placed at the entrance at around 6pm on several week day nights. Breakfast was basic, packets of cornflakes, Weetabix and muesli along with tubs of yoghurt, grapefruit slices and prunes in plastic tubs and orange juice and apple juice in individual cartons with straws (I believe for Covid purposes). There was toast and a cooked breakfast to order but was a little greasy. Hotel doesn't have air conditioning and the room we were staying in was top floor so extremely hot and humid (should be noted it was during the August heatwave), a fan was provided but was not enough to help us sleep (this shouldn't be an issue in colder weather). We had problems with the lock on our room door (room 64) which meant going to reception every time and being accompanied to our room whenever we needed access, rather annoying when staying for 3 nights. On a side note - We also found it extremely difficult to get a table for dinner anywhere in town even at our hotel. Despite trying to book a table 3-4 days before our stay we were unsuccessful to get anything booked in town due to the popularity of the Eat Out to Help Out government scheme (Mon-Wed in August). On the nights of our actual stay we tried 9 different pubs/restaurants to find they were all full and not doing takeaway on those nights either due to capacity. We also found many places to be closed. We managed to wait in line at Fosso Lounge (a bar/restaurant in town) which were doing walk-ins only. Next time we would book well in advance. Overall we had a lovely stay and would stay again if the price is right.

"Great stay "

5
PhilW699, Didcot, United Kingdom 14/08/2020

Wonderful hotel full of character being an old coaching inn. Staff were a superb very hard working bunch. All the COVID precautions are in place. Even down to anti bac wipes for the telephone and tv remote in your room so you know you've done it. They also only service your room if you request it so meaning no one else goes in on your stay unless you have asked. We staying the old coach house which is a separate building behind the main hotel. The room is modern and well equipped. The bathroom was superb too. Only downside was we stayed in the middle of a heatwave and there was no air con. So was a little warm in the room. Though they do provide a fan. It being an old hotel i suppose having air con was never going to be an option and most of the in this country that won't be an issue anyway. It's right in the middle of town so everything you'd need is close by and the cathedral is across the street.

"Swan Hotel, Wells"

5
131tk, Alsager, United Kingdom 14/03/2020

Superb location overlooking historic Wells Cathedral, hotel has been patronised by kings, queens and Churchill. Well furnished and decorated, comfortable rooms in the heart of historic Wells. Parking available, good restaurant and friendly staff made for an enjoyable stay

"Mystery diner #1"

4
User 10/03/2020

Very nice hotel, parking on site could be challenging if you're in a transit van or similar size, but feels secure enough, all the staff very helpful and pleasant, food was very good, we'll presented, and throughly enjoyable, some problems with the lagers on tap; flat, tasteless and stale, however this was sorted without any fuss, probably due to slow trade at the beginning of the week. Overall though a nice place, will return

"Comfort, character and old style service."

5
Richard W, Suffolk 08/03/2020

Stayed single night mid week. Car park had space enough for us, and not too tight to get in. Very convenient, as right in city centre. The receptionist, and all staff during our visit, were smart, polite, friendly and efficient. Excellent. Our standard double room was not large but comfortable. It had 2 comfy chairs with table, as well as chair by desk. Wi-fi worked fine. We did have a problem with our bath/shower cold water. So worth checking rather than discover it at 23.00 whilst naked. Our dinner in the restaurant was very good. So nice to be offered a selection of rolls - old style. Breakfast was pretty good. We enjoyed our stay, and would not hesitate returning.

"Perfection!"

5
User 08/03/2020

I stayed in this lovely little hotel for one night. I was looking for somewhere tranquil to relax and recharge. It met all my expectations and more. Wonderful, welcoming and geuinely friendly staff for whom nothing is too much trouble. The bedroom was warm and spacious with a large bathroom and excellent shower. Attention was paid to all the little details with a hospitality tray and even two types of pillows on the bed (feather and synthetic) to suit everyone's tastes. The hotel as a whole is beautifully decorated throughout. I spent several hours relaxing in the lounge by the log fire and the restaurant food was so good I dined twice. I didn't try the breakfast, but imagine it would be of a similar high standard to the evening meal and Sunday lunch. A special thanks to Max (I think I have the right name!) from the restaurant who took the time to discuss my preference of gin and found me an amazing Rhubarb and Ginger one which is my new found favourite! If you're looking at this hotel don't hesitate in booking. Wonderful accomodation, great staff and great location. I will be back.

"Very central"

5
Salisburygirl944, Salisbury, United Kingdom 02/03/2020

Lovely place, very good breakfast, fantastic room, free parking. Be careful going into car park, it's quite tight getting in and out as you have to negotiate a passageway that goes under part of the building. I was in an Evoque and made it through okay but you can see marks where others haven't been so lucky! Free tea and coffee in rooms. Good size bathroom, with a bath.

"Lovely Little Hotel"

5
Jill T, Stafford, United Kingdom 20/02/2020

Just had an over night stay at The Swan a hotel with bags of character, lovely staff and food in an excellant position in the city. Room was immaculate, beautifully furnished and bed was verfy comfy - good hospitality tray too.

"Great Little Hotel 3.75 S's out of 5"

4
ajotraveller2016, Leeds, United Kingdom 08/02/2020

Those of you that read my reviews will know that I rate Hotels based on 5 criteria. These are just my preferences having travelled on Business and visited lots of Hotels in all parts of the World. So here goes. Sleep - 1/1 - Large comfortable bed with good bedside table space and plenty of power and USB points close to the bed. Shower - 0.75 - Well fitted and clean bathroom with both rainfall and separate shower head. Bathroom was enclosed with no external window and fan ventilation was poor. Shiver - 0.50 - Room was very warm even after turning down the radiators - Windows opened to cool the room but this meant it was noisy as people moved to and from their rooms. There was a fan in the room which was good. Silence - 0.75 - Room was in an enclosed courtyard area and with the windows closed there was little outside noise. Main room door had large gap so needed to block this to prevent the corridor lights being intrusive. Special - 0.75 - The Swan is a nice little hotel with a small bar and their cooked breakfast is very good - The staff are very professional and polite. They have some great little self contained apartments available as well for a more private and independent break. Highly recommended if you are in the area.

"EXTREMELY CLEAN and a GOOD RESTAURANT for evening meals"

4
Mark C, Witney, United Kingdom 08/02/2020

My partner took me here in early February for the weekend. We stayed in their coaching house and the room was immaculate. I would have liked a King size bed or bigger, but this is the only negative criticism. Their restaurant served really good food in the evening and was well frequented. I had a really beautiful loin of pork with crackling which would have been well received in any restaurant. The rooms are well equipped with ironing board and iron in the wardrobe.

"50th Birthday Celebration"

5
User 07/02/2020

We were overwhelmed at the excellent experience we had for my wife's 50th birthday celebration. The staff were excellent nothing was any trouble, our meal was excellent, service was exceptional, can't thank them enough, I would recommend anyone for any event to come to The Swan in Wells, Somerset

"Character Hotel"

3
EODUK, Gillingham, United Kingdom 06/02/2020

Stayed for one night, booked via an app, located in the town centre. Access to the carpark is through a tight coaching entrance, only room for a single car at a time to enter/exit so be careful. Check was OK, room was in the main building so wasn't expecting any mod-cons. My room was comfortable but shower fitting very dated and fiddly to use with wet hands. Breakfast was OK, didn't use any other facilities. For the price point it's not too bad. Free WiFi & parking for guests.

"Another lovely stay"

4
HxUrchin, Hornchurch, United Kingdom 06/02/2020

2nd time here and had another lovely stay. Room very comfortable, great breakfast, had a couple of bar meals in the evening. Staff are very friendly, wouldn't stay anywhere else when working in the area.

"Pefect location - top rate service"

4
Llanharan_Wales, Llanharan, Wales 03/02/2020

We spent an enjoyable two nights in this charming old hotel – 15th century, and one in which the likes of Henry vii and Henry Kissinger were past guests! It is perfectly located with the beautiful cathedral, the Bishop's Palace, the Museum and the High-street all literally outside the door. (However, the palace was closed to the public for three days while they filmed Catherine of Aragon, though the moat and surrounds were still a pleasant sight.) The hotel is a bit of old fashioned but comfortable class, with top rate service from reception through to bars and restaurant. Our standard room was quite spacious, bath and shower, and with a four-poster bed. We dined in the 15C dining room each night and the food was top class. Breakfasts were also all one could ask for. The car park at the rear was very convenient (and free). The standard rate was relatively expensive but we were given a good deal with dinner included.

"Afternoon tea,"

5
Stevel467, Ashburton, United Kingdom 23/01/2020

This is the second time that we have had afternoon tea at the swan,and again they surpassed theirselves,all the staff are so friendly especially the reception staff,we sat in the sitting room overlooking the cathedral as we had requested,we were greeted on arrival,there was a good choice of teas or coffee,lovely fresh sanwiches,scones to die for and a good assortment of cakes to follow,endless tea if you wanted,the waitor couldnt do enough,( he was rubbish at lighting the fire though) lol,will def be going back as we are local,thanks to everyone at the swan for making it so special, Steve and dave x

"Amazing Stay!"

5
chloebeabl, Plymouth, United Kingdom 11/01/2020

Lovely weekend away in The Swan Hotel, very clean and very tidy. Couldn't fault this place at all. Had a beautiful room with a hot tub and a private garden. All staff are absolutely amazing and will do anything they can to help you. Breakfast and dinner was beautiful and well presented. Mark and Max attended to our every need and would do everything they can for you and are excellent at their job. Highly Recommend the Swan!

"Fab weekend at The Swan"

5
User 04/01/2020

Had a really lovely weekend at The Swan to celebrate my husbands 60th Hotel was lovely, food was great, great location near cathedral. Staff couldn't do enough to help. Couldn't fault a thing and would love to come back soon.

"New Year's Eve Stay"

5
User 02/01/2020

The room over looking the Cathedral was very good with an excellent view but sadly the Bishop of Wells did not feel inclined to illuminate rthe Cathedral to mark the New Year though the bells rang out at midnight. The staff at the hotel are excellent and we stay every NY and they could been be more helpful or attentive. Thank you. We dined well and the breakfasts are first class. Menangi, An excellent break over NYE for two days. The room overlooking the Cathedral although a hike up four flights was worth it. The staff are all quite excellent and most helpful. Our room overlooked the Cathedral and was well appointed and furnished tastefully. We dined well and the breakfasts are first class. Thank you, Menagi

"Chrustmas break"

3
21ollie21, Honiton, United Kingdom 31/12/2019

Stayed over Christmas. Room 16 needs a complete overhaull. Carpet needs a good clean (was never hoovered during our stay). Windows were black with mold. Christmas lunch was very poor. Would not go back

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for your valued review left for us. As mentioned in person, over the phone and on all other media platforms you have given your valued feedback we are sorry that you did not personally enjoy your time with us at the Swan Hotel. Having shared your comments with my very hard working Christmas team they are equally sad that you did not enjoy your experience. Your own personal subjective opinion of the Christmas Lunch service was not mirrored by other diners who have fed back such exceptional reviews of the same meal. I do as expressed though 100% understand and appreciate that each and every one of our preferences and expectations are different and respect your feelings on this. Again i am sorry that i was unable to give you the requested refund and do appreciate that the venue you stayed with in Christmas 2018 did give you a full refund i hope our conversations explains why a refund was not granted. Thank you again for taking the time to post your reviews. Kind regards and my very best wishes. Mark Tobin General Manager

"Lovely overnight stay"

5
colin and jenny b, Taunton, United Kingdom 29/12/2019

Great location opposite the cathedral. Friendly, helpful staff. Very comfortable bed. Very good breakfast. A perfect stay. The hotel also has free parking for guests, a real bonus in Wells. There was complimentary fruit at reception which was a nice touch too.

"That's not the deal"

3
andersprof, Steyning, United Kingdom 29/12/2019

My last hotel stay in London had a breakfast meltdown. Sadly the Swan also let me down. Came down at 930 on my second morning and no spaces in the dining room so I was sent to the lounge to wait for 20 minutes during which time I wasn't even offered a drink. Really annoying. The bedroom was nice and spacious and the hotel has a great location but what's the point of staying if you can't even get the basic service you have paid for. I think the demand was generated by the previous days wedding party all coming to breakfast simultaneously..in which case they should have anticipated and used an additional space. Shane or this review would have been 4 star. Best Western Plus is a minus on this occasion.

"Pre Chistmas break"

5
User 28/12/2019

i travelled with my son to meet friends prior to Christmas. We had been to the Swan before a few years back for a wedding but this was our first overnight stay. We absolutely loved it, the rooms were really comfortable and well decorated, the breakfast was exceptionally good and we loved Snowball

"Old hotel - plenty of character, good food, central location"

4
richarddN975YV, Sheffield, United Kingdom 19/12/2019

There were no lights in the first room I was allocated, but I was quickly switched to another room. Room was clean and comfortable. It had sash windows with single glazing which seems thermally inefficient. Also the smart curtains stretched from ceiling to floor and blocked the radiator, so I suspect that most heat went through the window! Had an excellent Salmon Tagliatelle in the bar with a pint - the beer seemed expensive to me at over £4 a pint. Breakfast the next morning was individually cooked and excellent. Car parking on site.

"Thoroughly enjoyed"

5
FlorenceMilfordHaven, Milford Haven 10/12/2019

Just spent two nights at The Swan hotel. Had a lovely time. We were on a D.Band B rate which was extremely good value and the food was very good. Small choice but good quality. Plenty of veg accompanying the mains and plates and food hot. Room was cosy. Slept very well. Staff were very helpful . Too many names to remember but thank you all. We were a party of 11 so you may remember us.

"Poor response over noise complaint"

2
User 10/12/2019

The Swan Hotel itself is lovely but there was a function going on right next to our room which we had not been told of in advance. When I rang reception, the night porter was in a foul mood and got grumpy with me instead of adopting an appropriate attitude. He told I should have been told as that was company policy about the function and that answering the phone or being on reception was not part of his job description. The lady on reception the next morning scowled and smirked at me, saying that my message had been passed on to the Manager. However, the manager has not yet responded two days later.

"Enjoyable stay spoilt by noise from the courtyard."

4
Linny12608, Plymouth, United Kingdom 09/12/2019

We stayed for 2 nights last weekend when we were on a coach trip to Bath and Longleat. When we arrived we were quickly given our room keys and shown to our rooms. We ate in the restaurant for 2 evenings and thoroughly enjoyed our meals and we were pleased with the breakfast too. All the staff were very efficient. We were very satisfied with our bedroom but we did find it cold. The room was situated at the back of the hotel and our only complaint was the noise from the courtyard where people stood to talk and have a cigarette.

"Clean and Comfortable"

4
JLM71, Kendal, United Kingdom 24/11/2019

I stay here on a regular basis and the rooms are clean and comfortable and the staff are always friendly. The hotel is in an old building in the centre of Wells, a fabulous location and the hotel also has its own parking which you don't need to pay extra for. I have only eaten breakfast there but it is always tasty.

"Lovely hotel"

5
Janice B, Winchester, United Kingdom 23/11/2019

We stayed for 2 nights and thoroughly enjoyed our stay. Our room had a cathedral view which was lovely. The room had eveything we required. It is a more traditional hotel which we liked. The lounge has an open fire. The bar is well stocked and although it specialises in gin had plenty of other options.The breakfast was very good. We ate in the restaurant one evening and the meal was very good and the service was excellent. All of the staff we encountered during our stay were friendly and helpful. The hotel is well located opposite the cathedral. There is onsite parking. We would happily stay here again.

"Stuck in the 80s"

2
Alan K, Brixham, United Kingdom 14/11/2019

We had spent two previous nights at similarly priced hotels in Bristol, where all expectations were met. Unfortunately the Swan fails to deliver to 2019 expectation. I made a long telephone call in placing this booking to in theory ensure we booked a large (king+) bed. I was assured by the lady handling the call that our room was suitably equipped. Sadly I guess the bed was 4'6". So we squeezed in. The bed itself was poor quality and uncomfortable ensuring we had a poor night of sleep. At 9am a lady was outside the door shouting 'housekeeping' - maybe to our room maybe not. This repeated at around 10am and the door quickly burst open upon us. Last checkout is 11am and a simple system would have told housekeeping we were still in-room. At checkout the lady did not venture to ask of our stay, so I stayed silent. I would not have written this review if she had done so. The decor of the room was dated, resting on the premis that it is an old hotel. This is no excuse. Carpentry finish in the bathroom was poor and there were spots of black mould around the shower. The shower itself was adequate, but dated. The room had a bizarre view of an outdoor raised decking area say six feet from the window and a function room beyond. This obviously did not concern the lady taking my booking and is not reflected in the price, when she should have understood we were looking for something better. It is obvious that this is a chain tick-box hotel, run as such. I got a Best Western survey to complete next day, and a swift reply purported from the manager, but with no personalisation at all and written in American English. Wells is a beautiful destination and we enjoyed our time walking around it. It deserves a better hotel than this to support its appeal.

"Potentially very good, but...........!"

3
PeterBeard, Cirencester, England 14/11/2019

Our room was spacious and overlooked the cathedral, but the bathroom was cramped. All the staff were good. Unfortunately, the management is parsimonious with the heating and, even worse, the radiators in our room failed to work in the morning (and it was a cold November day!). The newspaper we ordered failed to arrive yet appeared on our bill. The breakfast is mediocre with dreadful coffee. The pricing reflects the excellent location.

"up market coach trip"

5
hessy46, Stockton-on-Tees, United Kingdom 06/11/2019

we stopped at this hotel as our base on a coach trip the rooms where luxurious well equipped their was a pleasant dinning room lounge and bar the breakfasts were what you would expect and served hot to order the evening meal was a choice of three starters, mains and desserts which was good quality I Would recommend this to all

"Uncomfortable bed"

3
fifiBerkshire, berkshire 04/11/2019

Lovely position but overcharged for first lunch, unhelpful staff when arriving 45 mins early for check in, no suggestions as to what to do while waiting, very hard mattress leading to uncomfortable night sleep and overpriced. Not sure what the plus means but the en suite was tiny and I'm not convinced we got anything extra for the upgrade that we paid for.

"Catherdral Suite - what a treat!"

5
TomAnsty, Bristol, United Kingdom 04/11/2019

We booked the Catherdral suite for my other half and her bridesmaids and our daughter to stay in the night before the wedding and for photographs of them getting ready before the big day. Me and my wife then had the room for the evening of our wedding. What an amazing room - probably the best suite we have stayed in, a real treat! The service and breakfast at the hotel was as expected for the high price of the room, it was hard to fault anything with our stay.

"Nice one night stay"

4
flyingporcupine, Oxfordshire, United Kingdom 02/11/2019

We stayed here for a wedding in May 2019 for 1 night. We had a room in one of the outbuildings under some stairs. The stairs made it a little noisy as other guests returned to their rooms but this was not an issue. Our room had a little courtyard private garden which was good for the toddler! We weren't 100% convinced on the thoroughness of housekeeping - opened a drawer and found some leftover plastic champagne glasses from a previous guest. But the room was clean so there were no problems due to this. Parking is limited - get there early if staying at the weekend, especially if there's a wedding on in the hotel itself! The road to the parking is also very narrow so be aware if you have a big/long car. Would stay here again if visiting Wells.

"just relax"

5
bears018, Southampton, United Kingdom 01/11/2019

the staff made us feel like part of a large family. In our small family group we had 2 disabled, nothing was too much trouble to make sure that our stay was memorable. The hotel has an excellent view of the Cathedral. And the market on Wednesday and Saturday is just a few steps away, brilliant

"Great quick stay"

5
AndreK933, London, United Kingdom 01/11/2019

Not being able to book another hotel for a Saturday further afield, The Swan Hotel was perfectly located for our onward journey the next day. After being shown to our room, it was only then did I realise the hotel was part of the Best Western chain. This has to be the most elegant Best Western I've stayed in! Well done to all the staff and owners, very clean hotel, parking was a minor challenge as there was a wedding on during our visit. But thanks to the superb reception staff (unfortunately I've forgotten their names) we were able to secure a spot on the high street. We also ate at the restaurant which was very nice (separate review to follow). The patio looking out at the cathedral is very relaxed and inviting. Would love to stay again and would recommend to anyone.

"Well looked after"

4
Stephen L, Cambridge, United Kingdom 15/10/2019

Stayed here for three nights in a single room with Queen bed. I got an exceptionally good deal for dinner, bed and breakfast. Comfy room, nice breakfast and very well prepared food from a limited menu. Ideally located for the Cathedral

"A long week end in Wells"

4
Tom12vet, Northampton, United Kingdom 14/10/2019

We went to meet other members of a driving club to discuss upcoming events and meet people. The Hotel is in the heart of Wells. There was a lovely market and a food market. There is a variety of shops.The Cathedral is magnificent and worth a visit.

"Very pleasant stay"

4
Michael O, Bromley, United Kingdom 11/10/2019

We stayed for two nights in early October to visit a number of local attractions. I phoned the hotel to check parking facilities and to ensure there were no large fuctions on during our intended stay. We were offered a very competitive bed breakfast and dinner deal. As we don't eat meat, I checked the menu and then took up the offer. The room was good with a flat screen tv and a modern bathroom and seperate toilet. It had a small private courtyard containing a hot tub and garden furniture accessed by french doors. Due to the inclement weather we didn't use this facility. We were very impressed with dinner on each of the two evenings and found an interesting wine list. We a particularly liked the quality of food and cooking. On each morning we had an excellent breakfast. Throughout our visit the staff were pleasant and helpful. The hotel is well located in the centre of Wells with good parking. The one negative I noted was that the bar had no draught ale and even Guinness was only availble in cans There are however a number of pubs within a short distance who stock a range of hand pumped beers. We thoroughly enjoyed our stay and recommend the hotel to others.

"Top Notch Stay"

5
HappyChappyWirral_UK, Wirral, UK 09/10/2019

We booked at the last minute for a one night stay opting for a "Queen" room. This was spacious enough with a small living room with sofa off the main bedroom which was very relaxing. Everything was as you would expect from this excellent hotel staffed by a very friendly and welcoming team. Dinner in the restaurant was excellent and again the staff were most attentive even though they were busy dealing a large party.

"Hot fuzz!!!"

4
ryanfurniturerepairu, Burntwood, United Kingdom 26/09/2019

Loved this place!!! Deffo a 4 star couldn't complain. Our film tour of all the locations was perfect and the evening meal completed our voyage. Book it now and you wont be dissatisfied, the view of the cathedral is to die for.

"Fabulous Hotel"

5
TREESYP, Bristol, United Kingdom 22/09/2019

Stayed overnight in one of the 2 bed cottages at the rear of the car park. It was beautiful! Decorated in a modern way with all amenities. Also has a lovely courtyard at the front with a hot tub. The breakfast in the restaurant was lovely with a few choices of hot food as well as pastries, fruit etc. I would highly recommend and I'll definitely be back!

"Beautiful Cathedral View"

4
Global_Tourists, Wales, United Kingdom 17/09/2019

We stayed at The Swan to celebrate an anniversary and reserved a deluxe double room with Cathedral view. The hotel presents as an attractive 3 storey building in a pleasant street within a few minutes walk of all key sights in the picturesque historic city of Wells. The property has been considerably (and sympathetically) extended to the rear where there are a number of annexes, offering rooms of different types. There is ample private parking, an enclosed garden and a beer garden, with unobstructed cathedral views just opposite the hotel entrance. The property also has a function suite, bar, lounge and restaurant. We were efficiently checked in and climbed the staircase to our 3rd floor room. Viewed from the front of the property, our room was in the middle of the top floor. The room was bright, airy and well decorated. We had a double wardrobe, chest of drawers, dressing table, arm chair, a further chair, bedside tables and a very comfortable bed. The window had both heavy drapes and a roller-blind. The view through the window was directly to the beautiful frontage of the Cathedral. We had paid the extra £45 for Champagne, chocolates and flowers, which awaited us in the room. The en suite bathroom was compact, but well presented with a good selection of toiletries and fluffy white towels. We had several table lamps, which could be used to create a variety of lighting moods, large flat screen TV, iron, ironing board and hairdryer. Breakfast was included in our tariff, and comprised a full English option along with cold buffet choices, pastries, fruit and cereals. The staff were charming. A lovely hotel, rich in history, well maintained and perfectly situated.

"Wedding "

5
User 13/09/2019

Me and my husband got married here a few weeks ago. I stayed in the cathedral suite the night before and we stayed the wedding night. The cathedral suite is absolutely beautiful and so much room. A real treat. Zoe our wedding planner was fantastic. I sent her lots of emails, asked lots of questions, she solved everything and went above and beyond. All the staff were so friendly and helpful. The venue is a lovely size, there is the decking outside, and the 2 rooms inside, also 2 bars and toilets. Loads of room. The swan itself also had a gin bar which went down well. The food was fantastic, we paid extra so everyone had a choice of three, from starters, mains and desserts. Everyone complemented how lovely the food and venue was. We had an even buffet and we paid extra to have cheese platters as we were worried there wouldn't be enough food to go around, how wrong were we. They did a fantastic spread and because we already had a 3 course meal we didn't even feel that hungry. I would definitely recommend getting married here, it's a great deal and everything is done for you. All you have to worry about is decorating the room. We also got some fantastic photos in front of the cathedral and also had some done at Vicars Close. We have also had lunch a few times at the swan and the food is fantastic. A massive thanks to everyone there.

"All's well at The Swan, Wells"

5
User 13/09/2019

The quintessential coaching inn with a prime location and outstanding view of the cathedral makes this one of the destinations to put on your list. The character of the original 15th century building has been well maintained and enhances the whole experience.

"Stayed with trepidation."

5
User 10/09/2019

We reserved a room for an overnight stay on Saturday 7th September. Having made the booking, I was quickly emailed by the hotel to confirm, but also to advise that there would be a function taking place on Saturday night. I had read several reviews about excessive noise and disturbed sleep during wedding functions and was extremely concerned as we had an early start on Sunday morning. I contacted the hotel to express my concerns and asked to cancel my reservation. As I had booked via Best Western, I was unable to do this as I could not get through to their office. The General Manager Mark Tobin, assured me that we would be in a room away from the function although it would be facing the high street. Other reviews had also stated that car parking was reserved for resident wedding guests. This was not the case. He went to considerable trouble to address all of my concerns, even offering me alternative accommodation at a sister hotel. This was, however too far from where we needed to be early Sunday morning. So, it was with some trepidation that we checked in. The hotel is charming and captures the atmosphere of Wells perfectly. The staff were friendly, helpful and professional during check in. Our room was very comfortable and spotlessly clean. Most importantly of all, we were not disturbed in any way by the wedding function and indeed could not even hear the music in our room, There was minimal noise from the street below during the evening, but nothing that kept us from sleeping and we had a comfortable and great nights' sleep. Breakfast was excellent, served quickly and cheerfully. I would recommend the hotel 100%, Mr Tobin & team went our of their way to ensure we were happy and we will be visiting again without hesitation.

"Overnight stay"

4
MazSolihull, UK 05/09/2019

Booked hotel on website after talking to receptionist and discussing my mobility problems. She suggested room 4 which was accessed by a couple of steps. Unfortunately it was a bit of a trek, out of reception across the entrance (where cars gingerly negotiate the very tight and twisty access to the car park which is down a bit of a slope behind the hotel) through another door into the events suite, past a bar, through another door down 3 steps then down a slope, up another step through another door and found room 4. The room was quite small but had everything you needed, the bathroom was fine but I had a problem getting in and out of the bath as it has a shower door very cleverly fitted straight across to make either a bath or very enclosed shower. I think you would need to be a lot more agile than I am to stay in this room, for able bodied people it would be very good. I understand they have a couple of rooms with level access in a building out by the carpark. We had light lunch and breakfast which was cooked to order, both very good and would heartily recommend. The position of the hotel couldn't be bettered, overlooking the cathedral, bishops palace, shops and restaurants were very close, a few minutes walk. The main downside for us was you could hear every slight movement from upstairs, very loud indeed, which kept waking us up, plus wasn't too impressed with housekeeping knocking the door at nine o'clock, especially when you are checking out that morning.

"A good hotel experience"

5
User 31/08/2019

It was my first visit to this hotel and l was really impressed with the high standard of service and my room was comfortable too..l would definately go back again.This hotel has alot of character and also is historical,l would highly recommend this hotel to anyone.

"Enjoyable stay"

5
DANDGFREEQUEEN, Ripley, United Kingdom 26/08/2019

On our arrival we were greeted by the nice gentleman Tom .The room we got was modern clean and was over looking the high Street .In the evening we had drinks from the gin bar and sat outside looking towards the cathedral .Breakfast was marvellous I had smoked salmon with poached eggs ,But what made it even better I could have GF cornflakes with coconut milk .This late booking that we made for the one nights stay was very relaxing .

"Elegant Comfort"

5
sheine p, Nottingham, United Kingdom 24/08/2019

What to review first - the hotel or Wells? I will try to do both. Wells is a time capsule. Not easily accessible as it has no train station, it is not as busy as York or Bath, but what a delight. Every street, every pub or shop seems to be an architectural gem ... and the very best, the Cathedral and the Bishop's Palace will leave you breathless. Look up to see the mouldings and carvings and wonder how such beauty was created with only basic technology. You cannot see everything in a short visit, you will need to return. Once you have seen as much as you can retire to your hotel - spacious, welcoming and tastefully furnished. Your stay ends with a hearty breakfast courteously served by helpful staff. If you pay by card and leave a gratuity please remember to add enough zeros or you could leave a very small tip. Visit Wells and stay at The Swan.

"Disappointed"

1
User 20/08/2019

Me and my wife came in for lunch on our annual visit to wells, we've now been 5 years conseculatively without fail, but each year we come back we see less staff each time. There have been some wonderful and welcoming waiters, waitresses, receptionists but where do they keep going? I must say that Emma the Head Receptionist was very condescending and plain rude, we watched her and the way she talks to her staff is not what you would expect from a FOUR STAR hotel and we will not be returning for this reason among others. The Swan simply is not what it used to be... why keep the staff that constantly bring you down and let the good ones go? All waiting staff however I feel did really well, especially you Tom thank you. Loyalties to your staff or loyalties to your customers? Goodbye Swan.

"Not a 4 Star!"

3
User 17/08/2019

Whilst the reception area and the food at breakfast are up to the 4-Star standard, the room most definitely was not. Upon arrival we had to have the bed sheets changed, as they were stained. The bedroom appeared somewhat shabby, but the only real complaint is that there was no air conditioning or fan, so it was far too hot. The bathroom, however, was appalling - see the attached photographs. I've had better-quality bathrooms in motorway motels.

"Afternoon Tea"

3
dawnstephens22, Wells, United Kingdom 05/08/2019

It was a beautiful day and we were looking forward to our afternoon tea with friends (4 persons in total) which had been booked some months earlier. Realising it was going to be a nice day we phoned the day before to ask if a table could be reserved either in the secret garden or facing the Cathedral. We were told the Secret Garden was being used for a function but a table facing the Cathedral would be reserved for us. We arrived on time and went to the bar area to ask if our table was ready. The staff told us to just sit where we liked! luckily there was a spare table (that needed clearing) as no table had been reserved for us. We ordered our Cream Teas and the pot of tea arrived within 10 minutes however the ‘cream teas ‘ did not arrive for a further 15 mins and then not together but at least another 10 minutes apart by which time the chocolate cake on the first set had melted! The waitress did apologise and told us she took the first placing too early by mistake. The sandwiches and scones were good but the fruit cake was dry we cannot comment on the other cakes as we had to leave them due to melting cream. At no time were we asked if we wanted the pot of tea replenishing as is the norm for cream teas so all in all it was a little disappointing. For a traditional hotel serving a cream tea we would have expected more ie. china cups and plates instead of the usual hotel crockery. This may be a little picky but when you're looking forward (and paying) for something special then it needs to be ‘special'.

"Wonderful place to eat and terrace with stunning views of Wells Cathedral"

5
Wharfedalegirl, West Midlands 05/08/2019

Visited twice during a recent long weekend in Wells- enjoyed nicely chilled wine on a summer afternoon on the charming terrace, fringed with agapanthus and overlooking Wells Cathedral…idyllic! Apparently you can have afternoon tea here – that is certainly on the ‘to-do' list for our next visit! Dined here the following evening; dinner was delicious, cooked to perfection in a stylish dining room served by attentive staff, excellent wine list and heavenly desserts – the whole experience was ‘just right'! Special mention to Tallulah who served us on both visits; pleasant, helpful and provides outstanding customer service- thank you! Really enjoyed and look forward to returning- highly recommended.

"Great place to stay right in the centre of Wells, Somerset"

5
Jenxjenx, Tamworth, United Kingdom 05/08/2019

Luxurious well-appointed hotel right in the centre of Wells overlooking the main square, High street and the Cathedral. Large rooms with well-appointed bathroom but downside is that there is no air-conditioning. Our room was in the old part of the hotel, three flights up with no lifts and 29 stairs plus a long corridor. No help offered with carrying suitcases. Cooked breakfast was good and included in room cost. Several bars and restaurants were on site or close. Walk out of the hotel front door and you are immediately in the High street / main square area with many old pubs in close proximity along with places to eat. Wells Cathedral is a two minute walk away and well worth a visit. Stay here and you will not be disappointed (although maybe a little warm in summer months) and ask for a room on the ground floor. Car parking can be a problem as hotel car parking is limited and public parking, if available, is only available at a cost.

"Rubbish "

1
503MaryM, Glasgow, United Kingdom 27/07/2019

Went here for lunch with my nieces as the reviews had been positive, however disappointed is the word, we ordered the ploughmans lunch, one small sliver of cheese, no pickled onion, when we enquired we were told we had pickle, branston is not pickled onion, quarter of tomato, and pate, ploughmans don't have pate, service was slow, waitress came with our cutlery, a fork and a spoon, wouldn't recommend it and certainly won't be back, only good side, manager reimbursed our money.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for taking the time to review your lunch at the Swan Hotel on behalf of the entire team i would like to apologise for not exceeding your expectations. As you can see from our reviews your experience is most certainly not the standard normally received at the swan Hotel. Our Ploughman's does contain, cheese, ham and pate as standard although of course we would always be happy to extract one element and double up on another should someone wish. The wonderful weather we are currently experiencing has brought a huge increase to our al fresco dining areas and i am sorry that on the day of your visit we were so very busy that an unacceptable delay occurred on your food. I am also sorry sorry that we did not have a pickled Onion for you and that the waitress mistakenly brought you a set of rolled cutlery that included a spoon and not a knife. Thank you for taking the time to raise your complaint to the team on the day who quickly escalated your complaint to the Manager on Duty who attended to you and as you say refunded your experience in full with our apologies. I do hope that you will give us another chance and re-visit the hotel again in the future with my assurance that your experience is not the standard normally delivered from the Swan Hotel. Thank you once gain and my very best wishes. Mark Tobin General Manager

"5 night stay"

5
_paulk2000, Stockport, United Kingdom 23/07/2019

Stayed last week with a large party of people for 5 evenings. We were in part of the annex .The room was excellent and very quiet. The staff, food and service were very good. You could tell it was excellently run by the way the staff all worked together. They also have a cat who all the staff adore.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, thank you for taking the time to write a review of our property. We are delighted that you enjoyed your time with us and do hope to have the opportunity of welcoming you back again soon. Best regards. Mark, Snowball (the cat) and all the team at the Swan.

"Great Setting, terrible treatment"

1
User 23/07/2019

The day before we were due to stay i received a message from the hotel notifying me that they had a wedding on whilst we were staying and they would keep disruption to a minimum. We were going for our anniversary and planning a meal and drinks so getting an early nights sleep wasn't a concern of mine. I replied straight away thanking them for notifying me, informing them i didn't think it would be an issue and asking them a question. They never responded. Arrived at the hotel and they had no parking, i was given a map and instructed to park in a field 5 minutes walk away for the cost of £3. After carrying my belongings over from the field, i told them i was disappointed. The female on the desk told me it was because they had two weddings and that they had used all the spaces. The male quickly jumped in and said they had not. I was later sat in the garden enjoying a gin and tonic when i witnessed the male member of staff letting wedding guest in and out of the car park. I don't understand why he felt the need to lie to me. Despite not being a guest at the wedding they were kind enough to put us in the room above the event. At times during the evening it sounded as tho the band were in our bathroom. The rooms had no air conditioning and we couldn't open the windows due to outside noise (The noise was already louder than our TV at times.) In summer heat its not enjoyable at all. We decided to head to the bar and waited to order some food. The lady in front of me tried to order some food and was told she couldn't as the kitchens were only serving wedding guests. Quickly after saying that the lady behind the bar realised she was talking to the photographer for the wedding, handed her the menu and was very polite and gracious to her. Then came my turn, I asked If i had heard them correctly and were they not serving food? she replied no the kitchens closed due to a wedding. I asked if that was for guest too and she said yes but i will ask the chef if she will do you a favour. She did but it made us feel extremely unwelcome. I complained at check out to unfortunately the only person i encountered who seemed to be interested. She was very apologetic and offered me a slight reduction in the rate we had paid. She then withdrew the offer as we had booked through a third party and there was nothing she could do. When i spoke with the third party and they complained on my behalf they refused to look at my complaint. Great location but i don't recommend any other part of the hotel. At £150 a night i expect to be treated better. It was made very clear to us and others during our stay that the wedding and its guest attending came above all paying guests. It isn't a nice enough hotel to warrant treating guest who have paid to stay in the nicest rooms like second class guest. Money is definitely better spent elsewhere, the pub over the road is comparable and has far better service.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for taking the time review our property. After the event i cannot apologize enough for your experience at the Swan.On behalf of the entire team please do accept our most explicit apologies and do be assured i will be talking to all personnel encountered throughout your stay to discuss all elements you have so kindly brought to my attention. Simple adjustments to the verbal communications and correct allocation of your bedroom would most certainly of helped the situation. Simple explanations such as our strictness to car parking is for residents only and whilst some of those guests may be attending a wedding they are still residents and entitled to park when space allows. We are fortunate to have 30 spaces on site for residents as advertised and these spaces are strictly limited on a first come first served basis we do not hold spaces or offer priority over anyone. Reference food offerings a very simple statement that the kitchen is currently sending a wedding which will be through very quickly, we are not taking food orders currently but only for a short period of time. as soon as it has been completed we will immediately be with you to look after you.! I would love to communicate with you directly in the hope of restoring your faith in my property. As you can see from other reviews on this site the experience you received is most certainly not our normal standard and on this occasion things where inappropriately advised to you. I look forward to hearing from you soon and thank you once again for bringing your issues to my attention. Warm Regards. Mark Tobin General Manager

"Visited the hotel for lunch"

5
75katherinet, Ilminster, United Kingdom 15/07/2019

Went to Wells to do some footsteps to places where Hot Fuzz - film was shot. Went to the Swan Hotel and had our lunch outside as dogs were not allowed into the hotel. Across from the hotel there was an area where we sat for our lunch and the dog laid down here. We had ordered 2 x burger, cheese, bacon & fries and 1 x ploughman's lunch. The pate was hotel made - chicken liver pate which my husband loves the taste. My son and myself had the burger. Delicious flavour. Had diet coke by all of us. You could also look onto the green in front of the cathedral as well. There was a road between the hotel and the cafe area. One of the waitresses even bought a bowl of water for our dog. Very thoughtful. Expensive food but if you want to experience the ambiance, not too bad.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, thank you for your review and taking time out on your "Hot Fuzz" tour of the City. I am delighted that you enjoyed your stop over with us and that the team looked after you so well. I hope to have the opportunity of welcoming you back again some time soon. Warm Regards Mark Tobin General Manager

"Pleasant"

4
User 13/07/2019

Great hotel in Wells with views of the beautiful Wells Cathedral from of guest room windows. Some rooms have quirky four poster beds to really give you the feeling of stepping back in time. Central location handy for nearby pubs and restaurants.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, thank you for taking the time to write a review of our property. We are delighted that you enjoyed your time with us in the City of Wells and look forward to welcoming you back again soon. Warm Regards Mark Tobin General Manager

"Lovely staff"

4
SMC0904, Herefordshire, United Kingdom 08/07/2019

We have had a lovely break in Wells thanks to the Swan and it's partly because of the wonderful team who work there. From the minute we arrived at reception to the bar staff, restaurant staff and cleaners this hotel is lucky to employ such helpful and pleasant people. But, as well as lovely people there are lots of other positives. The hotel is in a great location - just a few minutes walk from the gorgeous cathedral, bishops palace and vicars row. The rooms are well appointed and spotlessly clean; the bar and lounge are comfortable and the outside seating area overlooking the cathedral a real asset; the restaurant retains its original features and the food was superb. Particular pluses: great mirrors and lighting in the bathroom; plentiful storage in the rooms; large comfortable beds; spotless linen and towels; nice toiletries and lovely breakfasts. I really wanted to give a five star rating but there are a couple of minor points which do count against it. (I have to say these did not spoil our visit but are a niggle that could easily be put right.) 1. A great gin menu - but all the gins we requested were out of stock. Don't promote something you can't deliver! 2. The menu for dinner didn't change significantly across the three nights we were at the Swan. A shame because the food was good. 3. No fridge in the room. None of us drink UHT milk. 4. Maybe a bit more TLC. The room was clean but needed a bit of work to bring it back to its full glory! Otherwise we loved the Swan and if we ever return to Wells would definitely stay there again.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for taking the time to write such a constructive and genuinely candid review of our property. It is always a pleasure to read nice comments of the team which will be shared through with them. Thank you also for your comments on the room and possible amenity upgrades which we will most certainly take on board. Warm Regards Mark Tobin General Manager

"Lovely hotel"

5
User 02/07/2019

I have stayed in this hotel twice and I am looking forward to my third visit which is already booked. The rooms are great, even the standard rooms are lovely with everything you need. The staff are always friendly and welcoming and the food is fantastic. I couldn't think of a single negative comment if I tried! Would highly recommend this hotel.

"swan hotel"

3
User 26/06/2019

lovely views and location ---- hotel is very clean-----bar foods needs to have a better range ---godd parking space -- very polite staff on reception bar guy was also very helpfull breakfast was ok but not value for money

"One night stay, in town for Wells Cathedral School music weekend. 22nd June 2019"

4
TrevoneinCornwallUK, Cornwall.UK 26/06/2019

Daughter made booking and was informed that there would be some noise during the evening due to a celebratory function taking place. No problem as out most of evening and function finished spot on 11.30pm. However, was thoughtful and professional to advise us of possible nuisance. Excellent plus for the hotel is it's situation in Wells and having it's own parking. Staff were friendly and efficient on reception Stayed in 53,a wing room, so cannot comment on rooms in main hotel. Spacious bedroom, with comfortable bed, table,dressing table, small settee and chair. Large TV and tea/coffee facilities. Wardrobe off bedroom included an iron and ironing board. Good sized bathroom with full width walk in shower, no bath but much prefer proper shower anyway. Due to our itinerary,unable to eat in the hotel Saturday evening, so cannot comment on dinner, However breakfast was excellent, again staff being friendly and efficient but not too over attentive. All together very satisfied and would certainly stay again.

"Wonderful location."

5
User 25/06/2019

The hotel is right in front of the cathedral and oozes history. The staff are all very helpful and friendly. Every single one!! The food was very good and the rooms lovely. Everything clean and perfect.There was a disco the first night and our window overlooked the terrace but reception phoned us two days before we arrived to warn us and promise it would stop at 12. I was impressed by this and there actually wasn't much disturbance. We were in the coach house at the side and it was remarkably peaceful in the room.

"Great service"

5
LadySouthWales, Blackwood, United Kingdom 22/06/2019

This is a stunningly beautiful hotel with amazing views of Wells Cathedral Great service with staff going out of their way to help There are good sized rooms which are well maintained Perfect wedding venue!

"Wonderful old coaching Inn Hotel"

4
Cheryl S, Singapore, Singapore 21/06/2019

With old world charm and character modernised sympathetically, to suit the modern day traveller. Cosy rooms, warm and inviting, clean. Central location overlooking the cathedral. Which is quite architecturally stunning. Dining room was a bit noisy as many people staying when we were there. Food was great. Be aware that if Driving and parking let them know so they can allocate a parking spot. It's a tight squeeze to get to parking area.

"37 Very Happy Customers"

5
MarySSuffolk, Beccles, United Kingdom 20/06/2019

I organise an annual coach holiday for friends and all the comments I have received have been excellent. The check-in was welcoming and efficient with envelopes ready with menus and keys. Our room in the modern part was beautiful with a comfortable bed and a spacious bathroom with storage. The breakfasts (freshly prepared) and dinners were very good. All the staff we encountered went out of their way to be pleasant and helpful and I realise a large group makes for extra work. However, I must also mention the very efficient Avena - unfortunately she wasn't there to thank in person, but she was amazing to work with, replying to queries promptly, letting us have extra single rooms at a very good rate and moving meal times to fit in with our itinerary. Given all this and the stunning location so near the Cathedral I would highly recommend The Swan for groups and other travellers. I only hope I can do as well next year!

"excellent service and great atmosphere"

5
User 19/06/2019

Living a short distance from the area, my wife and I have visited the White Swan on many occasions and never been disspointed. The White Swan is a very well kept, very well run establishment with well trained staff who always put their customers first. The buiding has all the period charms you could expect from an old inn and the views of the cathedral from the bar and lounge are magnificent. Whether you are dining in the restaurant or bar, the food is excellent and the bar benifits from one of the most extensive ginn menu's you are likely to come across. However, it is the staff who are the real jewells in the crown. I cannot speak highly enough of the staff, especially Max who is the very epitome of professionalism, good manners and customer service. I have taken my daughter to the White Swan for her birthday on two occasions since moving to the area and the staff pulled out all the stops to ensure that she had a wonderful time. If only all hotels were run like this. Highly recommened.

"Best hotel in Somerset"

5
Navigator46777992167, Leicester, United Kingdom 18/06/2019

Without doubt the Swan Hotel in Wells must be the best hotel in Somerset. Nothing was too much trouble for the staff and their dedication made out visit all the more enjoyable. If possible I would award 11 out of 10!

"Great staff, good location"

5
DB1MUSTANG, Taunton, United Kingdom 18/06/2019

I stayed at he Swan for one night during a visit to Wells, I booked a deluxe room but when I arrived the reception noticed I was on crutches and asked since the room I had booked was on the second floor she would upgrade me so I was on the first floor which I must admit was much grander, now that's what I call customer service, apart from the great service I received from all the great staff the hotel itself is beautiful building dating back to the 15th century, great staff, lovely food in a wonderful City all add up to a wonderful stay, we will be back for sure

"Lovely hotel in the centre of Wells"

5
User 13/06/2019

Visiting family in Wells Somerset travelling from Australia..It was great to see all the history of the hotel and the city. Lovely hotel in the centre of Wells. The staff were very friendly and always went out if their way to help Highly recommended.

"Fantastic"

5
C5332IGangelah, Sittingbourne, United Kingdom 06/06/2019

Would highly recommend the swan my stay was superb and Wells was lovely. I stayed in the coach house rooms which were modern and extremely comfortable I even had a lovely view from my room internet was quick and bed comfortable. I'm extremely fussy but I haven't a bad word to say. Staff were all extremely helpfully and lovely, I shall definitely be returning soon. And when I booked direct with the hotel I received a great deal..

"Son's wedding"

5
Trip33080420206, Shepton Mallet, United Kingdom 27/05/2019

Fabulous hotel and fabulous staff. They made my son's wedding the best day. Other guest said it was the best wedding they've been to. Absolutely brilliant. The bedrooms are very spacious, the beds very comfy and the shower and facilities amazing.

"Day out in Wells"

5
User 21/05/2019

On a fabulous day out in Wells with group of ladies from the village if Bassaleg in South Wales we found ourselves stranded due to a 4 hour wait for the RAC to come sand fix our broken mini coach. We found the Gin Bar in the Swan Hotel. What a glorious building with a magnificent view of Wells Cathedral. Unfortunately we could indulge in a thing alcoholic because when we finally reach our destination we all had to drive to our homes. But I must say what wonderful hospitality and what a little gem the lovely young barman was. He looked after us admirably and deserves a well done. We didn't get his name bt he'll know who he is and an absolute credit to the Swan Hotel. Our visit was Monday 20th May. Thank you very much young man

"Wonderful hotel in Somerset"

5
johnwilkoboothenend, Stoke-on-Trent, United Kingdom 17/05/2019

Our Ramblers, group, 48 in total, enjoyed a superb weekend at the Swan in Wells. From the moment we arrived everything was top notch. Ground floor rooms had been organised for less mobile members and all of the rooms were really tastefully decorated. Meals at both breakfast and dinner were excellent with service that could not be beaten. We thoroughly enjoyed our stay here and would definitely recommend the hotel for quality, service and friendly, attentive staff who obviously enjoy their jobs.

"Lovely staff."

3
jeanann1485, Newark-on-Trent, United Kingdom 15/05/2019

I took a party of 29 adults to stay at the Swan. Everyone except for me had a reasonable to very nice room. Mine was small with a tired carpet and a strong smell of sewage!. Hotels should be aware that giving the group organiser a poor room is not a good idea!!. The staff tackled the smell to their best ability but since it appeared to be coming from a pipe outside of the bathroom window they could not eradicate it completely. The staff at the hotel were lovely. Helpful, cheerful and efficient. One member of my group was disabled and despite being shown several rooms none of them were suitable. She really struggled with the many stairs because there were no grab handles to hold on to and she was terrified of falling. Being an old hotel stairs are an inevitable feature but a few grab handles would help the less able. I did not eat at the hotel but those of my party who did said that the meals were good. Breakfast was judged to be good too. Not eating a cooked breakfast I relied on the views of my group and my husband who were all happy with the choice of items. It was served quickly and efficiently despite a full dining room. Overall the hotel is decorated nicely and has a pleasant atmosphere. The parking situation for a coach was not too good. It is necessary to load and off load suitcases and passengers and on a narrow street this causes problems but we used a pull in just up the road from the Swan and this worked ok. I would stay at the Swan again because it is close to all amenities and the beautiful cathedral and also because of its pleasant and helpful staff. However I would avoid room 46!!

"Almost"

4
vincec, shropshire 13/05/2019

This is a really good hotel with happy and more importantly efficient staff. The food is of a good quality, the location opposite the cathedral is great and rooms in excellent condition with a really powerful shower. So why not 5 roundels. Two issues. The car park is a nightmare both to get into but more importantly finding a space. If you are lucky on day one you will be very reluctant to leave it during your stay. Secondly even large groups share the same dining room as couples etc. We were in a large group and I pitied those who were there for a quiet dinner never mind a romantic meal. There is an events area for weddings etc and I suspect noise would be an issue. In summary a really good hotel and if there are no large groups or weddings taking place go for it

"Sunday Lunch"

5
foreverfast3, Wells, United Kingdom 12/05/2019

Four friends visited the restaurant at the Swan Hotel for Sunday lunch today. An excellent experience, great service, cheerful and very helpful staff. The food was superb with a good choice of roasts, very tasty indeed. Looking forward to our return visit very soon and would thoroughly recommend the Swan Hotel.

"Our Wells Weekend"

5
User 11/05/2019

We enjoyed a fabulous weekend with our friends at the Swan. Service was exceptional, room very well appointed and all staff friendly and helpfull. The town is small but because it's the smallest cathedral town in England the place is of course heaving with tourists. We couldn't always get a space in the car park at the hotel but that was OK as there are plenty of other places to park in the town if you're fairly pragmatic about it. Advisable to book meals at eateries Etc but great greek taverna and Italian in town.

"Wonderful Swan Hotel."

5
User 27/04/2019

My wife and I stayed at the Swan for three nights over the Easter weekend. The hotels central location opposite the Cathedral made it ideal for exploring wonderful Wells. We found the hotel staff warm and welcoming, Our room although small was clean and had all the necessary facilities. We ate in the restaurant on all three evenings and found the food well presented and delicious. We would most certainly recommend the hotel based on our experience.

"Parking is a nightmare"

3
116raymondm, Cheltenham 23/04/2019

A pleasant stay once you can park in the hotel car park which was full of non guests cars driven by photographers and guests attending a wedding and disco. Surely residents should be able to park in the hotel car park!

"Homely Hotel"

4
alanstokes99, Willenhall, United Kingdom 22/04/2019

This hotel is situated right in the centre of Wells and is a perfect place to explore the area. There is on site parking inside the courtyard and we received a lovely welcome. This is a listed building and has been furnished tastefully giving a welcoming homely feel as opposed to crisp and corporate. The rooms are a decent size but do not have air conditioning which may present an issue on rare hot summer days!!. The fan supplied with the room was most welcome. Tea and coffee making facilities supplied in the room and the breakfast was very good indeed. Help yourself continental / cereal and cooked to order English. Would definitely recommend. For whatever reason the previous room guest had set the radio alarm to 03.30am which came as a bit of a shock. Unable to reset the alarm time this was then unceremoniously unplugged. There is also a bar area to relax and have a beer.

"Perfect Wedding Had at The Swan Hotel, Wells"

5
OnAir17198715410, Street, United Kingdom 16/04/2019

Had ceremony, wedding breakfast and evening disco at the Swan, also stayed in the breathtaking bridal suite. The entire experience was perfect and I would recommend the hotel to everyone if you want a function or just a relaxing stay. It really was lovely.

"Embarrassingly disappointing."

2
Pam J, Bristol, United Kingdom 15/04/2019

Booked lunch here for a Monday in the Easter Holidays so thought it would be busy. It seems we were the only table actually having lunch rather than a snack. The waitress was new and that was no problem but oh dear me! Apparently there were new staff in the kitchen so we suffered because of this. (Chef was not on duty so goodness knows who was!) Waited ages for: 1 goats cheese salad, 1 burger and fries, and two quiches plus new potatoes twice. Eventually (over half an hour later) the lunch came after a few apologies but then we were told the potatoes weren't ready!!!!! When they did come they were undercooked and inedible. What made this all so embarrassing was we were with friends who live in Kent and we had not seen them for over 18 months and it was my suggestion we ate at the Swan Hotel partly because a few restaurants were closed on Monday Lunchtime. My husband and I were so embarrassed and disappointed and it spoilt our day with our friends. Do not invite us back as we would not want to return....... My husband's burger was so dry he had trouble eating it and our friends who had the quiche (minus new potatoes) and said the quiche was 'okay' but worse was the coleslaw which was warm!

"Great short break"

5
Linda K, Cardiff, Wales, United Kingdom 15/04/2019

Stayed for two days in Wells for our 45th wedding anniversary. Booked a special deal direct with the hotel. It far exceeded our expectations for the price. The room was very comfortable and the breakfast and three course evening dinner was such good value.

"Excellent"

5
1949etwall, Ashbourne, United Kingdom 14/04/2019

When we booked the gentleman was careful to advise us that they did have a private function booked for the Saturday night- we appreciated the openness and the care to meet our needs. The staff were good or very good, and the hotel is special with its location, atmosphere and wonderful menus. Wi fi works very well- important in Somerset where 4G is not good. TV reception was patchy. Thank you.

"Refreshingly dated hotel"

5
Fountainsabbey, Tenterden, United Kingdom 14/04/2019

Individual hotel. Windows that open and radiator heating.Not a stylish hotel; but cosy and welcoming. Perfect position in this wonderful city. Adjacent to the cathedral, bishop's palace, shops and restaurants.

"A room with a view"

4
chrishandley, London, United Kingdom 09/04/2019

If you want a room with the classic view of Wells Cathedral, you will pay a premium - but it's well worth it. This is a charming hotel in a charming location, with a warm welcome, comfortable surroundings and pleasant staff. Problems with wi-fi were dealt with efficiently. Bar service was rather inept, as a trainee was in charge, but this is a hotel where it seems rude to complain. There were shortcomings in the restaurant, too. By 8.0pm the duck was off the menu, and chicken substituted. They could not find any French mustard to go with my steak. But again, their charming attitude disarmed all criticism. Breakfast was above average - but go for poached eggs, which are made to order, rather than scrambled, which are not. This is probably the best hotel option in Wells.

"Wedding Anniversary romantic night away"

5
theoriginalfussyb, Glastonbury, United Kingdom 08/04/2019

This was a very special occasion to have a whole day to ourselves and night away to celebrate our wedding anniversary. We were lucky enough to have stayed in the Cathedral suite. WOW. I could have just stayed in our rooms for the whole stay and had room service! We didn't, instead we did a little sightseeing around Wells for the afternoon before relaxing with bubbles (prosecco and bath) in the big copper bathtub. We had dinner booked for quite late in the evening in the restaurant so it was quiet, but the background music was perfectly pitched. The choice set menu in the restaurant was excellent and the maître d' was very helpful. I recommend the lamb dish or the ribeye, both were cooked to perfection. We took our after dinner drinks back to our rooms and just sat taking in the view of the cathedral. I was amazed at how quiet the city was after 10pm (Sunday night so no party revellers!), hardly any traffic passed by. The bed was very comfortable and we had a great nights sleep. This morning we had a late breakfast, as much tea, coffee and toast as you wanted and the full array of buffet cold items followed by a full cooked plate which was very obviously locally sourced quality ingredients. Staff were all very attentive throughout our stay and I thank you all for making our brief visit so perfect. A couple of notes for anyone wanting to stay here as we have stayed in historic buildings before and I am always amazed at some of the bad reviews written because of the age of the building: This is an old building. The alley way through to the carpark is very narrow as it wasn't built for 4x4's having said that you can do it, I know as we have one. Also the fact that there is a carpark at all in the middle of the city is a bonus. There is no lift, but the staff offer assistance. Not all of the rooms can have a view of the cathedral. If you want to be at the front of the hotel and have the view that we enjoyed I would recommend that you phone the hotel and request it, I think maybe 4 out of 49 rooms face the cathedral. A lovely stay that I will enjoy remembering for a long time. Thank you.

"Excellent as usual"

5
User 08/04/2019

We spent our honeymoon in this hotel 40 years ago, and have been coming back over the years.as it's now one of our very favourite places . There are not many places that stand up to revisitting, but this is one. Each bedroom is different, and even the standard rooms are lovely, the staff are friendly and helpful, The food in the restaurant is imaginative and well cooked. Our only complaint is that this time we didn't get to see the resident cat.

"Excellent place to stay"

5
LameyBoy, Alton, United Kingdom 01/04/2019

This marvellous gem of an hotel is situated right in the middle of town, 2 minutes from the Cathedral and Bishop's Palace. The staff are attentive, interested and all share the ethos of making your stay both happy and comfortable. I would heartily recommend this place.

"Pleasant Sunday Lunch"

4
LIKE2DINEBristol, BRISTOL 23/03/2019

Initial reaction was good. The welcome was businesslike and efficient and the bar and front lounge very pleasant. The staff in the restaurant were very good. Courteous and helpful. So well done. Menu was acceptable for Sunday lunch with mostly roasts which is what I wanted. I chose the wrong item which was my fault as the beef was very rare. Not my style. However, I would have preferred the meal had it not been plated and less overpowering. Much prefer veg served separately. The sweet, apple crumble, was excellent and the best item on the meal. Would I return ? Most certainly as I liked the hotel and would choose a different dish next time.

"Not very good all, a bit tired"

2
Rod L, Salisbury, United Kingdom 22/03/2019

We stayed in room 40, small and bathroom dated, in need of a full refurb, paint coming off and dirty and tired, room was very cold on arival and radiators didn't work, air in them!! Well it took until bed time before maintenance man to sort problem, and by the morning was about warm!!! Not sure I will go back and was not a cheap stay!!!

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, thank you for taking the time to review our property. We are of course so very sorry to hear your comments concerning the age and condition of the bathroom suite in this bedroom. We are currently working our way through a full refurbishment programme of the property and having now completed the full bedroom stock, restaurant, lounges, bars, public areas and corridors we are turning our attention to the bathrooms. The room you occupied having had a full refurbishment of the bedroom sadly we have indeed not yet completed the bathroom, I totally empathise with your comments and again thank you for bringing your concerns to my attention. We will get there i promise! I do hope that you might re-consider and stay with us again when you are next in the area. Should we be fortunate enough for you to give us another chance please do contact me directly affording me the opportunity to look after your booking personally. Thank you once again. Mark Tobin General Manager

"Fabulous celebration lunch"

5
Louise T, Taunton, England, United Kingdom 19/03/2019

Had a wonderful lunch at The Swan on Sunday 17th March for a family birthday celebration.The food and service was lovely. The room was beautiful, light and airy and perfect for any function. Thank you so much :-)

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer. Thank you for taking the time to write a review on our property. We are delighted that you had such a wonderful time and look forward to welcoming you back to the Swan Hotel sometime soon. Warm Regards Mark Tobin General Manager

"The first visit left an impression of professionalism and the desire by all staff to make every visit a pleasurable one."

5
suelou12015, Cossington, United Kingdom 19/03/2019

The rooms are spacious and every need is provided for. Cleanliness and opulence are evident and staff are welcoming and helpful. A visit to the dining room offers a wide and varied menu with evidence that all needs and tastes are catered for.

"A short break to celebrate my Wife's birthday"

4
Don M, Reigate, United Kingdom 19/03/2019

This is the second time we have stayed at The Swan and hopefully will not be the last, indeed much as we like the Cathedral City of Wells the real intent of our visit was to stay at the Swan Hotel again as we so much enjoy this so friendly Hotels ambiance and situation.

"Excellent"

5
JHawkins1962, Gravesend, United Kingdom 17/03/2019

Stayed here as we were let down by the Crown at Wells hotel. Excellent attentive staff. Rooms spotless and very comfortable. Literally across the road is the wonderful Wells Cathedral. Would thoroughly recommend this hotel

"Wonderful position "

5
jasonRCrewkerne, Crewkerne, United Kingdom 15/03/2019

This hotel was warm friendly and very clean . Relaxing either in the bar or the lounge areas over looking the magnificent cathedral was a lovely experience. Are rooms were spotless,on suite ,lovely views of the cathedral.4 poster bed,with all the amenities you need on hand . Breakfast was delicious continental or a menu with the usual full English or fish etc Highly recommended!

"Tired hotel in gorgeous setting"

3
User 04/03/2019

Wonderful Wells, smallest City in England, with a excellently positioned hotel with car park, and a fabulous Cathedral. There are good shops and a few good restaurants. Hotel breakfast reasonable. Staff lovely.

"Extremely loud music/noise from function"

1
J9O, UK 03/03/2019

Made a last minute booking via Booking.com to stay here. We contacted the hotel on the morning of our stay to check on the room facilities as there were no pictures on Booking.com and the only facilities listed were ‘toilet paper'. The hotel replied promptly and also informed us that they had a function on that night that would finish at midnight. It's not unusual for hotels to have evening functions and as we are not light sleepers we weren't overly concerned. Unfortunately we were given a room in the new ‘Coach House' directly overlooking the function area. From around 10pm the music was insanely loud. There didn't appear to be any soundproofing in the bedroom or the function room and people were outside the function room singing and dancing until midnight. We may as well have been at the party. We couldn't believe how loud it was so called reception to complain. The response wasn't great. We asked to speak to a manager but the receptionist said he could not be found. We called several times but received the same response. Told the receptionist we wanted to speak to a manager in the morning when checking out. The lady on reception the next day had not been told. She was surprised, apologised and took £40 off the bill. We were still unhappy that we had been put in a room so close to a function when the hotel appears to have no sound proofing and asked to be contacted by a member of management to discuss the matter further. We left a contact e-mail but over one week later, we are still awaiting a response. Overall the hotel and the room we stayed in were nice and the location in Wells is excellent; however, I would advise against staying here if they have an evening function.

BWSwanHotelWells, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, Thank you so much for your candid and genuine review of our property. Firstly, I must apologise that the Manager on Duty (of which there always is one) of this site did not come and speak to you personally. There was obviously an internal lack of communication to get the message to him which is unacceptable. Please be assured that this is not our normal level of guest care. Sadly, due to the unseasonably warm evening, it would appear that on the night of your stay, the guests indeed were outside on our terraces which led in turn to sound penetration further than normal. As a 15th century coaching inn, we do whatever possible, including alerting guests to noise to minimise disruption. I am so sorry that you were disturbed so late into the evening. Thank you for your kind words about the hotel and location. I do hope that the team in Wells will have the opportunity of welcoming you back at some point in the future. Please do not hesitate to contact me directly should you wish to return to Wells, which will afford me the opportunity of looking after you personally. Warm regards Mark Tobin General Manager

"Reasonable hotel in the centre of Wells"

3
SloughWanderer, Slough 28/02/2019

A good base for visiting local area. Hotel has amazing view across to cathedral and is centrally positioned in the city with short walks to cathedral and bishop's palace. It is typical of a chain hotel although there are some nice touches that make it a little individual. Be aware that the building is very old and as such access in stairwells and corridors may involve a lot of steps up and down. Also many outside surfaces are a little uneven due to the cobbles and paving. Wheelchair access is clearly possible but may prove a little uncomfortable at times. There is no lift. Entry to to the rear car park is also a challenge for larger vehicles but if taken slowly is achieved safely. Spaces are limited so be prepared to have to find alternative parking. Meals were reasonable with generous portions in a pleasant dining area. Waiting staff were helpful and attentive. Be aware that bedrooms facing onto the roads will be subject to traffic noise quite early in the mornings as deliveries are made to the cafes and shops. Our room was comfortable and minor issues were addressed promptly.

"Excellent stay"

1
bertie732, Chesterfield, United Kingdom 23/02/2019

We Loved the Swan hotel. the view from the hotel across to the Cathedral is amazing. the rooms are comfortable, with the little extra touches,Everyone was extremely helpful . Breakfast was presented in a very good way hot and tasteful, we will certainly visit again

"Perfect wedding"

5
User 18/02/2019

I stayed for two nights in the Cathedral suite for my wedding and I could not fault one thing. The suite was beautiful, with plenty of toiletries, tea and coffee items and towels provided. My bridal party had been allowed to decorate before my arrival and were provided with ice buckets and flutes for us. Breakfast was provided with the room and we had plenty from the buffet as well as a cooked breakfast. On my wedding day I had errands to run and reception were more than willing to help with anything. We paid for a hog roast buffet for 60 for our reception which had plenty to choose from and there was more than enough to go around, the quality of the food was lovely with tender meat and giant pigs in blankets that went down very well. The waiting staff were very efficient and kept the tables free from clutter and were attentive to my guests. My groom was over the moon with our room, and with his breakfast the next day. Our bed was comfortable and everything felt clean and luxurious. The wedding planner, Zoe, and the manager, Mark, were just amazing and so helpful. They made sure everything ran smoothly and were with us every step of the way. The venue was beautiful and many guests were impressed with the surroundings and especially the service provided. I would absolutely recommend the Swan Hotel, the staff helped to make our day perfect. Thank you

""Hot Fuzz" themed Birthday treat"

5
51RuthW, Landrake, United Kingdom 18/02/2019

When my 22 yr old son drove 4 hours and arrived completely unexpected to announce he was taking me away for a birthday treat I was overwelmed. "Hot Fuzz" is a favourite family film and this historic hotel, in such a stunning location, mixed with my shock is worthy of 6 stars. We navigated the narrow, twisted entrance to get to a good sized car park; a horse and cart would do better than our modern cars! Off the car park there are 2 outdoor dining areas, extra rooms and four self catering (1 or 2 bed) appartments in the Swan Mews that were being re-decorated. Clearly more to this hotel than you see from the front. Dexter on reception was very welcoming and had even printed off a filming location map for me. We had a twin overlooking the archway clock; spacious, warm with a good sized bathroom. Beds were soft and the pillows SO comfortable. Late evening I had a problem with the TV sound, I asked reception for advice and literally 30 seconds later a staff member knocked on the door. That is service. There is a Snug Bar with a pleasant lounge opposite with an open fire, then onto a long beamed restaurant. We had DBB, 2 courses would have been enough but we "just had to try" the lovely West Country ice cream. This hotel has history, lovely staff, service, ambiance and great food, with so much to see within walking distance. We will be back, thank you.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for taking the time to write a review of your experience at the Swan Hotel and your kind words. It was an honor and a privilege to look after you and we are so pleased that you where able to take in the Hot Fuzz experience whilst with us. For the greater good ("the greater good") we do hope to have the opportunity of welcoming you back to Wells and the Swan Hotel sometime in the future. Kind regards and my very best wishes. Mark Tobin General Manager

"Comfortable Hotel, unacceptable standard of food."

3
MrG528, Dorset, United Kingdom 14/02/2019

My Wife and I stayed in the hotel in January 2019 for a weekend break, with the special offer of evening Meal on the Friday night. Reading the previous reviews we thought this would be a lovely weekend away. The hotel is in a fantastic central location, close to all the shops, restaurants and tourist attractions. Be careful on entering the car park as its very tight entrance between the buildings. The checking in process was straight forward, easy and the staff at the reception desk were very good and even managed to change our room as it was on the road side and we wanted a quieter room. Once we checked into our room we found it was large and comfortable, if a little old fashioned. The bed was large, comfortable and we had a great couple of nights sleep. The bathroom was good, plenty of hot water and powerful shower, but taller people may struggle as the shower head was quite low. So onto the food.... Friday evening meal was included in the price, and all I can say is we would not have paid for it!! There was nothing either of us wanted on the starters list so we asked for bread and olives. When it arrived the bread was a stale baguette they had heated but it was not even edible, the olives were ok. The salmon main course with mash potato but no vegetables ( later on we overheard another couple in the lounge complaining about no vegetables on any of their meals too!), not amazing and not the quality expected of a hotel. The sticky toffee pudding was probably one of the worst I had eaten, no real flavour. The service best thing was the service but that was only on the Friday evening. Maybe as the meal was included in the hotel price this meant the quality was lower than normal, but then again onto breakfast... … Saturday morning breakfast, I am not sure what to say really. Firstly there was no actual food on the buffet to choose from it was the most basic buffet I had seen in a hotel! Canned fruit emptied into bowls, mini boxes of cereal and the "fresh" apples were rotten and the banana were really black and not edible. The food was just cheap and not very good quality at all. Sunday morning we decided not to risk it, and we bought our own fruit and yogurt from a supermarket and took it down to breakfast, this is not acceptable. Overall our stay was memorable for the wrong reasons, we would not return due to the food. Such a shame as the location is great, the front of house staff were good and the hotel itself is pretty good. Could do so much better if there was some effort on the food quality and choice.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you very much for taking the time to review your experience at the Swan Hotel and for your most candid and genuine feedback. I am shocked and saddened to read your comments on the food offering and am currently conducting a full investigation with the team into all comments raised. Your comments are most out of character for this property and i do hope that you brought your concerns to a member of the team whilst with us for them to immediately rectify. Thank you for your kind and positive comments concerning the team, the service and location of the Swan and again please do accept my apologies that on this occasion the food did not meet your expectations. Kind regards Mark Tobin General Manager

"Wonderful hospitality"

5
User 13/02/2019

Perfect location in the heart of Wells with view of the Cathedral. Spent 5 wonderful nights with friends enjoying the beautiful city and surrounding villages. Our room was perfect, staff was wonderfully accommodating and the breakfasts and dinners were exceptional. Will definitely be back.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for your kind review reflecting on your experience of the Swan Hotel. On behalf of the entire team we are delighted that you had such a good time and enjoyed both the Hotel and our wonderful City. We look forward to welcoming you back to the Swan again sometime soon. Warm Regards, Mark Tobin General Manager

"Almost faultless. Thank you"

4
User 12/02/2019

Booked a 1 night's stay with dinner for my mother's birthday. We were very impressed. I in all honesty fretted about my reservation before arriving as I wanted everything to be perfect for my mother. I was immediately put at ease by Dexter who was ever so helpful. Check-in was quick, easy, efficient, again by Dexter. We stayed in room 19, a perfectly good room for us. Nice size, good sized bathroom and very comfortable beds. Dinner was very good indeed. We were on a DBB rate so we rightly made use of the 3 courses available to us. My terrine and fish dishes were excellent. Mum loved her steak and said it was cooked perfectly. Full compliments to the Chef, and the Restaurant Manager Sebastien (I think) and his team. The following morning was good but a little bit of a let down (at least for me!). It was very cold in the morning so I chickened out of going for a run outdoors and used the gym instead. Sadly neither the treadmill nor the bike was working, but the cross trainer did, so I used that. As for breakfast, there were plenty of cereals and pastries on offer as well as cold meats and cheeses. The kitchen will also do a cooked breakfast for you ordered on request. We both asked for poached haddock, but sadly, the waitress incorrectly took down our order, and gave us poached eggs. Once we had sent the eggs back asking for haddock, and it had arrived again, it was superb! The veggie sausage was also very very good. I would strongly recommend booking a B&B rate because (I believe) if were to only book a Room Only rate, and then decide to have breakfast on the day, it would set you back £18.95 per person. I think that's very steep, especially as (I don't believe anyway) that the cooked breakfast is a buffet style. This was our first ever visit to Wells. We will certainly be back. Thank you for helping me make my mother's birthday so special! Hugely appreciated.

"Exceeded my expectations"

4
Slowcomo, Northamptonshire, United Kingdom 11/02/2019

Our first visit and we will be back; central location in a beautiful city and a great room, good service and good food. Certainly exceeded our expectations, as well as having a very cute and friendly hotel cat!

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, Thank you for your very kind and positive feedback regarding your stay in Wells. We very much look forward to welcoming you back to Wells and the Swan Hotel in the future. Warm regards, Mark Tobin, General Manager

"Braham"

5
107brahamd, Sudbury- Suffolk 06/02/2019

This is my first visit to this hotel and it is a real gem of a place, with friendly staff and great location, the room was clean and comfortable, the bath/shower room was warm and extremely clean. Look no further.

"Historic charm, modern convenience, friendly staff"

5
Hazelnutty2009, New York City, New York 03/02/2019

Great location across the street from the Cathedral. Hotel combines old-world charm with modern convenience. Our room was in the restored coach house, with brand new bathroom (good shower) and comfortable beds. Also outside seating in warmer weather. Good food, and comfortable bar / lounge area. Hard-working and friendly staff

"Christening party"

1
jackstaichi, Wells, United Kingdom 27/01/2019

Had my granddaughters christening party at the Swan Hotel in Wells,paid £9+ per head,what did we get? Cheese and pickle,egg and tuna sandwiches,nuts,crisps,sausages,small quiches,hardly worth the £475 we paid for.I was absolutely disgusted with it not even a tea or coffee offered with it...Terrible and a right rip off

"Lovely hotel"

5
DaveDonut, Birmingham, United Kingdom 25/01/2019

For a special birthday we booked a room overlooking the cathedral and it was fantastic. The staff were all great and the dinner was excellent. Booking online didn't give the dinner option and luckily I called the hotel direct. For an extra £25 for two it was very good value. The car park is tight but a great bonus in Wells. The only negative is the bar prices. £9.50 for a little screw top bottle of prosecco - similar to those in supermarkets for about £2 was just too much and £4.60 for an unpleasant pint of keg bitter. A shame as there are plenty of great keg beers available now.

"Excellent service in perfect location"

5
crown_house, Worcestershire 21/01/2019

A winter break with friends in the shadow of Wells Cathedral was made all the more memorable by the excellent service provided by the staff at the Swan Hotel who, despite being very busy, were courtious and attentive throughout our stay.

"Cathedral View"

4
nomadbackwards, Woking, United Kingdom 17/01/2019

We found ourselves here at short notice while visiting the area and deciding to stay the night. We booked a Superior Double room (the three main levels are Standard, Superior and Deluxe) and, despite the short notice booking, still ended up with a lovely cathedral view! The quiet time of year probably helped with this though. The room - number 41 - was tastefully decorated and clean (except for what looked like a small blood stain on the carpet under the chair), with a very comfortable bed. The bathroom featured a bath and fixed-head over-bath shower. Bottled water and tea making facilities are provided. Breakfast is served in the restaurant and features both a continental buffet and good quality cooked breakfast made to order. Dinner is available at the hotel, but we opted to explore the city and ate at one of the various nearby pubs/restaurants instead. Free parking is available on-site, however it is on a first-come first-served basis. I'd imagine in peak season it fills up quickly, but on our January visit we were one of only about 5 cars taking up what I'd guess to be around 25 spaces.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for taking the time to review our property. We are delighted that you stopped in Wells and chose the Swan Hotel and that enjoyed the Cathedral View. We look forward to welcoming you back to Wells and the Swan Hotel again soon. Mark Tobin General Manager

"Would give it 4.5 stars"

4
Joules20, Chichester, United Kingdom 08/01/2019

We chose the hotel because of its location. Staying in the cathedral suite, the view must rank it as being one of the best city views in England. Loved the evenings When it is floodlit. Drinking the complimentary champagne withchocolates was very enjoyable. The suite consists of 3 areas and I think I read somewhere that in past times it had been a ballroom. The fee standing copper bath was a feature in the bathroom. We were cold the first evening but the staff sorted out the problem with the radiators and all was well. It is such a shame that the attention to details in the room like fixing missing curtain rings. And correcting the blinds so they hang properly have not been attended to. (This was why I deducted. Half a star). The evening meal of lamb was excellent and we were well looked after for breakfast too. Enjoyed coffee after dinner by the fire The position of the hotel for visiting the cathedral, the abbey as well as the town was great and we left our car in the hotel car park during our stay. Great welcoming staff and we will return

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you so much for your very kind review, on behalf of the team at the Swan we are delighted that you enjoyed your stay and we are very appreciate of your positive comments. Thank you also for bringing the short comings in housekeeping / maintenance to my attention for the curtains which have now all been rectified. We look forward to the opportunity of welcoming you back to Wells and the Swan Hotel some time in the future. Regards and best wishes Mark Tobin General Manager

"Family dinner"

3
rktext, Wells, United Kingdom 02/01/2019

We had a festive family dinner in the Swan's dining room. The food was good, though quite expensive. They catered for children's needs well. I was surprised and disappointed that our wine bottle was just dumped on the table with the top loosened and no one came to ask how our meal was. These little touches need attention.

"Last minute booking"

5
lizrobmax, Cleobury Mortimer, United Kingdom 30/12/2018

This is our second visit the The Swan, the first being 8 years ago when we attended a family wedding and always promised ourselves another visit to explore the city a little more. Had an offer come through via email and thought why not ?? Stopped in the Coach House , spacious comfortable room which has great disabled access and facilities which was very useful to know as have elderly parents who we take away and getting the accommodation and facilities needed for someone who is disabled isn't easy .. there was a level access shower room with grab rails and also the toilet had a grab bar on it .. and ramps leading to the room, so anyone who needs good disabled access this hotel has it . Staff as friendly and attentive as the last time we stayed and food great .. great location right in the heart of Wells with great views to the Cathedral and a short walk away, also to shops, restaurants and cafes easy access and a good variety of retails shops.. all in all was a great short break.. Many thanks for an enjoyable visit and we will be back .

"Christmas at The Swan"

5
Rodeman, Frome 27/12/2018

My wife and I frequently go to Wells for shopping and the market and occasionally lunch in The Crown or perhaps in the Cathedral café, but have never stayed at The Swan. I do however have an old friend who lives in Kent and who is the pickiest person when it comes to hotels. He always stays at The Swan when coming to Wells and so on his recommendation we felt safe in choosing The Swan for our Christmas break this year, arriving Christmas Eve and staying until Boxing Day. We were not disappointed. Such friendly staff (every single one of them), a lovely appointed room with wine, fruit and a box of chocolates waiting for us. The parking was easy in their large car park with no tag-on charge, and just a short walk to the incredible Cathedral for a beautiful midnight mass. After unpacking it was a tray of tea for my wife and a beer for me in the comfortable lounge in front of a roaring log fire. For Christmas Eve dinner, we had already pre-booked at a restaurant close by, but Christmas Day lunch was definitely The Swan. That started with champagne reception in the lounge with canapés before being called into the restaurant. The meal was simply superb. We could not fault any of the courses with myself staying traditional with turkey and my wife with beef short rib. Absolutely delicious. After a good night's sleep we had an excellent breakfast before heading off home. Well done and a big thank you to the team who made our stay so memorable. Unless we get a better offer we will be back next year.

"Bar and Lounge waslacking in atmosphere, was cold and expensive."

3
bonjgb1009, Dorset, United Kingdom 26/12/2018

On a visit to Wells for the Christmas Market and the Cathedral Carol service we had early evening drinks on both nights in the Swan Hotel. It was pleasant enough but for an hotel of that size and as part of a major group it was without lacking in atmosphere and friendliness of staff. The only apparent bar, the Gin Bar, was small, cold and cramped with no visible interaction from the staff. The lounge was larger and more comfortable but you could have waited all night for any service. It really needed the fires to be lit. If I had been a resident, I would have been doubly annoyed. The Gin Bar prided itself on the variety of gins but as the only hotel bar it was lacking in respect of wines and beers, and was expensive.

"Christmas Party and overnight stay"

5
User 17/12/2018

My wife's company held their Christmas do at the Swan on Saturday night. Excellent food , all very tasty something you can never guarantee on such an occasion Service was very good too , no faults at all Stayed overnight in a nice clean and tidy room ( no 46 ) Spacious bedroom , bathroom with bath and seperate shower , perfect Nice breakfast and service was again very good, polite friendly staff

"3 course Christmas party "

5
Diysuperstar1966, Langport, United Kingdom 10/12/2018

We had 3 courses I a work Christmas party crayfish, turkey ,cheesecake and the food was great - as was the service, other options were available and looked very tasty . Hopefully we'll be going back next year , Thanks

"Nicely decorated, lacked atmosphere though."

4
297sadiel, Wells, United Kingdom 10/12/2018

Met family for some Christmas time together in lounge. It was pleasant enough but would have been nice if the fire was lit like it has been other years. I sat here awaiting others for a good 25 mins but nobody came to ask if I would like anything, however, somebody arrived at another table and was asked shortly after. I had to ask for our table to be cleaned (waitress took 2 empty cups from it shortly after I arrived but did not return to clean up the pastry crumbs all over it). Also had to ask them for plates for our pre-packed biscuits that were just handed to us over the bar. Had it been busy then fair enough but there was only one other person there the whole time. Despite those little niggles, we had a nice visit.

"Lovely break away with hubby"

5
Tracy T, Basildon, United Kingdom 29/11/2018

Well I can't say a bad thing about the hotel, or the staff, or the food, everything was excellent!! Our room was very spacious with a large comfy bed, the hotel is very clean, and a lovely place to stay, the staff were great, very smart and very friendly, always there if you need anything, couldn't have found anywhere better to stay, will definitely be back.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, Thank you very much for your lovely review about our property. We are delighted that you enjoyed yourself and look forward very much to welcoming you back to the Swan again soon. Kind regards Mark Tobin General Manager

"Stunning view of Wells Cathedral from our room "

4
AlMel27, Avebury, United Kingdom 28/11/2018

We returned to Wells for an annual reunion of old friends. The location of the Swan is excellent, right near the market which was being held on Wednesday (& Saturdays) when we arrived. There is private parking right next to the hotel, but drive slowly as you come down Sadler Street so you don't overshoot it - as we did! Our superior room was on the 3rd floor, with no lift, and hard work on crutches. I recommend you ask for one of the accessible rooms if required.

"beutiful spot in Wells somerset"

5
User 27/11/2018

This is the third time we have stayed in this hotel. Previously we have been very pleased with the rooms. However on this occasion we had a very small room with a very small bathroom. However it will not stop us staying there again, The service was excellent. The breakfast was cooked to order and served hot. The hotel is in a wonderful position directly opposite the cathedral. Its central for exploring the city of wells. If you are there on a Wednesday or Saturday then head for the market. Wonderful food stalls.

"Lovely hotel; good service"

5
PerroFeo, United States 22/11/2018

Stayed two nights. Charming hotel ideally located near cathedral. Large, comfortable, well appointed room. Pleasant and attentive staff. Good breakfast. Cheerfully decorated for Christmas. Working fireplace in lounge. Highly recommended.

"Sunday night stay"

4
O4794JGstephenh, Paignton, United Kingdom 15/11/2018

Stayed on Sunday night after a great day at Ham Wall. We were made to feel most welcome, had a lovely, comfortable and cosy room. Evening meal of duck confit was delicious and enjoyed the woodburner fire in the lounge. Breakfast was a little disappointing, a tired and lacklustre choice.

"Terrible meal"

2
livinlight, England 13/11/2018

The room was at the very top of the hotel, not easy when you are 91! No lift. Had dinner in the restaurant but a very limited menu and the food was really poor. Vegetables were frozen broccoli, cauliflower and carrots that were still cold. When a member of the party said he would like the belly pork but did not like black pudding as the port came with a black pudding mash, no alternative was offered, instead the waiter said 'The mash is very popular' and that was that. They need to change their chef as the restaurant really lets the hotel down.

"Lovely Hotel"

5
IsabelToronto, Toronto 08/11/2018

We had a lovely deluxe room very comfortable and clean.We found the staff extremely friendly and helpful. The breakfast had plenty of choice plus food cooked to order and served by very pleasant staff.We ate dinner two night there was a good choice of very good food again with excellent service. The Hotel is in a lovely location with a patio across the road over looking the Cathedral Green. We really appreciated the free parking provided and regardless of other comments access to it is quiet okay we had no problem. Definitely would stay hear again.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for taking the time to post a review for the Swan Hotel and for your kind comments of staff, food and your room. I am delighted that you enjoyed your time with us and look forward to welcoming you back to the hotel again soon. Best wishes and regards. Mark Tobin General Manager

"Birthday and wedding anvasary "

5
User 08/11/2018

Chooses this Hotel because of snowball the cat. It was amazing meeting her if weren't for snowball we would have not gone to this Hotel. We enjoyed our stay at the coach house really nice hotel staff very friendly. Very clean and the food and breakfast was great the gins were over priced it is not over priced but wenting quality it's worth it. Differently will go back again if staying in wells

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for posting a review of the Swan Hotel. Snowball is a great host, she and the team look forward to welcoming you back to the hotel for another occasion sometime soon. Best wishes Mark Tobin General Manager

"Love the Swan hotel"

5
Les M, Bolton 06/11/2018

Been coming here for 10 years. Love the area for its picturesque value. The Swan Hotel is not bland hotel like so many, instead its a beautiful characterful hotel full of charm, with modern twist. The staff are always helpful, and we have made friends with many over the years. If there was only one hotel I could visit, for a relaxing break, then this would be the one.

"Disappointing and overpriced"

3
Aliandstam, Hastings, United Kingdom 05/11/2018

We chose this hotel because of its location. There wasn't any choice in rooms when we booked so we took the Queen room. The room we had contained a four poster bed. It made the room a bit tight there was not really room for it. At the price we paid we expected something a bit special not a big bed in a small room. We were unable to book the restaurant despite an early arrival, before 8.30 pm due to a large group booking so ate elsewhere. Although the location was very good and there was parking which was real bonus. Altogether this was not we expected and therefore disappointing

"Very nice place to stay"

5
Aliby56, Guildford, United Kingdom 03/11/2018

We stayed in one of the little two bedroom flats, great to be independent, right in the centre of Wells, cooking facilities-we didn't but seemed fully equipped. Only drawback was we did not have outside seating, so check when you book.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Many thanks for your kind review, i am delighted that you enjoyed your stay in our Mews Apartment complex. I note your comments concerning external seating and can confirm that the outside areas of the apartments are being refurbished in early 2019 at which time seating will be provided for each apartment. Thank you once again and i look forward to the opportunity of welcoming you back to Wells and the Swan Mews again in the future. Kind regards Mark Tobin General Manager

"Magnificent!"

5
User 31/10/2018

Myself and my Partner stayed at The Swan last year for a long weekend and enjoyed our beautiful, cosy room with a perfect view of the Cathedral. We also marveled at the delicious food which seemed of a standard more akin to a high end restaurant. As part of a Birthday treat for my Partner, I decided to book a longer stay for October this year. I did wonder if those high standards could be maintained. I need not have worried. I deliberately booked the same room for the reasons above and all was very pleasing. The standards in the restaurant were just as high as last year. The breakfasts are wonderful and as for the evening meals.. pure pleasure. The menu is plentiful on each course and whatever we chose, we were delighted and very well fed! The staff are courtesy itself and you are never left waiting for your next course too long and the tables are cleared. I must make special mention of Tom, who oversees the restaurant on many sittings. He is attentive, polite and inspires confidence from whoever he speaks to. He also appears to be very popular with the waiting staff. We will certainly return in the near future and would highly recommend The Swan to anyone looking for a short break with a touch of luxury. Well done to all concerned.

"Must do better"

4
1wozza, Lincoln, United Kingdom 29/10/2018

I like the Swan hotel. Myself and my wife have stayed here at least 6 times. We are lucky enough to have been able to afford to stay in the hotels flagship suite, The Cathedral Suite, on two occasion. Once in 2012 and again this October. I reviewed it back in 2012 and I was very happy with the room etc. Sadly, this time, I'm not so happy. The decor is exactly the same as 2012 and you can tell. The suite needs TLC, it's seen better days. The windows are old and authentic but the freezing wind doesn't half come through them. On arrival you receive complementary Champagne and chocolates or, as we actually received, Prosecco and a box of lukewarm Milk Tray. Not really special. The amazing copper bath is a real highlight of the room. My wife noticed that we didn't have any bubble bath in the complimentary toiletries so I popped down to the reception to ask for some to be sent up. Whilst I was down there I asked for some fresh milk for a cup of tea to be brought up. To this day I'm still waiting for both of these items to arrive. I shouldn't have to ask more than once for a pretty big standard request. I like this hotel but I wouldn't pay to stay in this suite again. It's simple not worthy of the £300 fee for a Sunday night. It's a real shame.

"Very enjoyable stay"

5
lindseyb688, Bognor Regis, United Kingdom 27/10/2018

Comfortable room, affordable prices, excellent food with great choice .. Fantastic caring staff. Would definitely stay here again. Drive to car park quirky as very narrow and a dog leg, designed for horse and carriages . Hotel gives stunning views to the cathedral.

"Not worth £140, awful breakfast"

1
User 25/10/2018

Spent £140 for one room and one night...the room was lovely but not worth that price, the bathroom was small and the door lock in the bathroom was dodgy and the bedside light wouldn't turn off! £140 with breakfast included was poor, breakfast was one sausage and one poached egg with two slices of bacon and when we asked for more (as we didn't have the mushrooms or black pudding) they said we couldnt have anymore!!! The normal price of the breakfast is £19.95!!! The plate was half empty !! We both said we could get three times the amount of breakfast in weatherspoons for £4!! Definitely not worth it, breakfast was also very awkward and quiet, like being at a funeral! The advert for the hotel also promoted over looking the cathedral but we didnt have that view, just an ally way which cars were driving through all night.so i was disappointed we paid all of that money for the view which we didn't have:/ The room was quite noisy actually we were woken up at 5am by people walking down the corridor.not the best nights stay

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, thank you so much for your candid and detailed feedback on your stay with us. I am so sorry to read that you didn't enjoy your stay and offer my most sincerest apologies for your disappointment. I am surprised that the breakfast team did not allow you to double up on elements of your cooked breakfast that you wished, this is always something we are happy to do and will investigate why this was not offered to you, all of our breakfast items are cooked fresh to order and offer the best local cuts of bacon, fresh farm eggs and honey pork sausages. I do hope thought that you also took full advantage of our sumptuous buffet to accompany your cooked breakfast. Worth noting the breakfast charge of £18.95 is for non resident guests to join us for the 3 course breakfast option, your breakfast for 2 was included within your tariff for you. I am equally sorry that you did not have a Cathedral View from your room, sadly whilst the hotel and all lounges and bars on the ground floor face the West Front of the Cathedral there are only 4 guest rooms / suites above that face the same direction. Your room to the rear of the property would of as you rightly say overlook the narrow old coaching ally. I am though surprised to hear of traffic throughout the night as the hotel gates are locked and secured between the hours of 11pm and 6am ensuring no vehicular movement thereafter, I will investigate why the gates where opened on the night of your stay and apologise for the disturbance that this caused. I do sincerely hope that you will give us another opportunity to impress you, your business is very important to us and we value your feedback very much, thank you once again for taking the time to write a review. Kind regards,

"A lovely hotel in a gorgeous little town"

5
Robert W, Oxford, United Kingdom 23/10/2018

Just an overnight stay after working all day at the Bath & West Showground a few miles away. Our room (Room 15) was clean, pretty stylish and comfortable with an enormous and comfy bed. En suite bathroom was clean and nicely appointed with a good sloosh of hot water on tap in the shower. Furniture was a combination a tasteful modern with a couple of antique pieces to contrast. Very nice. Had pre-dinner G&Ts in the Gin Bar which was fun. Booked an inclusive dinner and breakfast deal which was great value. Dinner was served in a small dining room with a quiet ambience. The waiting staff were attentive and our group of two couples was served efficiently. The food was competently cooked and presented from a small but diverse menu. A nice meal but not particularly special. Wine list had a decent selection and a few unusual offerings which always makes a change. The wines we chose were all good and reasonably priced. After a restful night we went to look around the "city" and it is delightful. The imposong cathedral sits on the side of a large green surrounded by lovely old buildings. The Bishop's Palace stands serene behind its curtain wall and moat. In the bright autumn morning it looked splendid and mystical. Wells is charming and it would have been nice to stay longer to explore but other imperatives beckoned and we had to go. We would recommend Wells and the Swan Hotel as lovely places to pass some time.

"Lovely hotel "

4
Martinhelen13, Greater London, United Kingdom 20/10/2018

Stayed here this week for a night for work, lovely friendly staff, very clean and lovely refurbished room in the Coach house. Sadly a small issue that the bathroom sink wouldn't drain which is why it lost a star but otherwise it was lovely. Would rebook.

"Fabulous hotel and city"

5
clivepedlar, Andover, United Kingdom 19/10/2018

Great place to stay in the centre of beautiful Wells. Very welcoming and knowledgeable staff and very comfortable room. Breakfast and dinner very good. Bar has over 100 gins for gin lovers! Comfortable lounge and bar. Parking in the centre of Wells! Fabulous place

"amazing stay yet again"

5
Jeremy P, Plymouth, United Kingdom 10/10/2018

I have stayed before with my classic car but this weekend I joined the Bentley drivers club ,I thought it was good before but Mark the manager has created a very professional team of staff with over 100 staying the hotel at capacity ran like clock work with lovely food and a very comfortable room. I am pleased to say the wifi is first class and fast. Wells is a lovely city to visit ,make sure you use the swan. Thank you Mark thank you Team.

"Great hotel located in the centre of Wells"

5
Ba8ydriver, United Kingdom 09/10/2018

Our weekend stay at the Swan Hotel in the centre of Wells was made even more enjoyable by the very friendly and efficient staff The breakfast was good and food in the restaurant was served with a smile by the very attentive waiters and waitresses The manager was exceptional and was always at hand to see that things were going well Would certainly go back and stay again

"Fantastic hotel, staff and location"

5
User 09/10/2018

Mark manages a brilliant hotel with energetic and thoughtful staff. This really is a good hotel who managed our classic car rally as if this was just a walk in the park. The hotel was full and the staff managed very well. Excellent location, just park your car at the hotel and enjoy Wells. We will be back......

"Weekend in Wells"

5
KatherineSW, Dinan, France 09/10/2018

We took over the hotel for a group weekend and had a wonderful time. The staff could not have been more helpful and cheerful, which must be challenging with a large party. The food was excellent and the service exemplary. We had a very nice room with a four poster and lounge and bar areas were comfortable and welcoming. There is plenty to do in Wells and we visited the gorgeous cathedral; don't miss the fabulous astronomical clock and jousting knights. On Saturday we had a most interesting visit to the Bishop's Palace after exploring the morning market in the town square. Wells is an excellent location for a visit and you would be hard pressed to beat The Swan Hotel.

"Just had to stay another night! "

5
Termer13, Dorset, United Kingdom 30/09/2018

We booked in for 1 night and it was so great we stayed for 2! Called the hotel directly to book for the following night and was offered a brilliant rate for dinner, bed and breakfast. I was surprised at the price as the Hotel is a 4 star Best Western Plus and so expectations were realistic as I thought there must be a catch! However we were blown away by almost everything about this hotel from the great staff to the fabulous food and then there's the gorgeous bedding that's obviously a very high thread count as it's like sleeping on silk. Dinner was the best I've eaten in ages and the hot breakfast was cooked to order which is a nice touch, saves waste and ensures that it's hot and fresh. Add to that the location which is right opposite the most beautiful Cathedral in England and Wells itself is a fabulous place to visit. Can't recommend highly enough; we will definitely be back! And a shout out to Tom, Mark and Elaine who exemplify great customer service!! Thank you

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, Thank you for review and the kind words contained within. We are delighted that you enjoyed your time with us. It was a pleasure to welcome you to Wells and the Swan Hotel and hope to have the opportunity of welcoming you again at some point in the future. Kind regards. Mark T General Manager

"Anniversary treat."

5
User 27/09/2018

Fantastic hotel. Stayed for our anniversary. Lovely staff welcomed us at check-in, in our room in 5 mins, great sized room, comfy bed, quiet room considering there was also a wedding on, didn't hear them at all. Everything you needed in the room. Spotless. Car park fine with no problems even in a land rover. Highly recommended.

"Excellent hotel in good central location for Wells and the area."

5
David R, Cambridge, United Kingdom 21/09/2018

Spacious room with comfortable bed with tea/coffee making and a safe. Excellent friendly service. Good breakfast selection with cooked served and therefore hot. Other menus had good choices and all food of good quality. Location is excellent in the centre of Wells. Bathroom was small for the size of room, but everything worked. Access to car park is challenging but ok with care for even larger vehicles.

"Amazing service and a happy customer!"

5
leebaker11, Devon, United Kingdom 19/09/2018

Came in with my wife, thought I'd stay for lunch then the young lad at the reception was so welcoming and made us feel at home. Gave us a tarriff and explained what it initials, I will definitely be back soon.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, Thank you for your very kind review and for visiting the Hotel for lunch. I am delighted that the receptionist was so helpful and I look forward very much to welcoming you back to the Hotel soon. Best wishes. Mark T General Manager

"Very Pleasant Stay"

5
katharineruthb, Bournemouth 13/09/2018

We had a ground floor courtyard room with outside space, The room was clean and well equipped and we had a good nights sleep as bed was comfortable. The reception staff were extremely welcoming and helpful. We had evening meal in the hotel and the menu had a good choice and the food was a good standard and piping hot.

"Touring Somerset"

5
31Mill, Oxford, United Kingdom 12/09/2018

First morning the shower temperature control came away in my hand. I have had same problem at home with my shower! Reported the problem to reception on the way to breakfast. Arrived back to room after breakfast to find that it had been repaired. I must say that this was first class service from Best Western maintenance staff. All other staff were very attentative and gave excellent service all the time of our stay in Wells.

"Old world charm"

4
cambo2910, Nantwich, United Kingdom 11/09/2018

Charming 15th century hotel located in a prime position in Wells, it has an unspoilt view of the magnificent cathedral just yards away. There's a lovely terrace just over the road where we enjoyed many of the gins on offer from the bar during the recent warm evenings. Our room was of a decent size and had all the facilities we needed, one thought though there's no air conditioning in any part of the hotel and it must have been hell over the last few months of abnormally hot weather, whilst we were there it was warm and the room was very stuffy even with the sash cord window open. All the staff were friendly and helpful. Internet connection was very iffy in our bedroom and very slow when I did manage to get online. Be aware ther are no lifts in the hotel because of its protected status. Car parking is available behind the hotel but spaces are limited. I would definitely use the hotel when we next visit the charming town of Wells.

"Lovely hotel "

5
Jaynechad, Mansfield, United Kingdom 10/09/2018

Stayed here recently. Had a lovely room overlooking the cathedral. Plenty of free parking We were on a bed, breakfast and evening meal basis. The evening meal had plenty of choice and we thought the extra we paid for the evening meal was a bargain. Breakfast also very good with plenty of choice. Service excellent.

"A bit tired, with worn out bed, poor soundproofing and poorly cooked breakfast"

3
Nutmeg06878, Stamford, Connecticut 08/09/2018

We just stayed a night a a supposed special room with a four poster bed. This was a waste of money. The bed was worn out and we could hear every word of the couple in the adjoining room. The included breakfast was substandard and seriously overcooked. My poached eggs were hard boiled and my wife's scrambled eggs also were terrible. I think this hotel is resting on its laurels. The only thing it was going for it is a terrific location.

BWSwanHotelWells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you so much for your feedback. We are currently in the process of addressing all the issues that you have kindly brought to our attention.

"Jonhsons coach Trip"

5
Patriciaobrien, Coventry, United Kingdom 05/09/2018

Spent a lovely evening here with Johnson's, room was fab everything you needed was there. Dinner delicious as was breakfast,staff also very friendly and helpful. Our driver Mark and Currier Diane were also excellent. Would highly recommend. Thank you all the team.

"Lots of stairs"

3
norman_white, Evesham U.K. 02/09/2018

I mention the stairs as I have a walking problem and find the stairs a little difficult. There are lots: I know I should have notified the hotel but I assumed that a Best Western PLUS would have a lift. Two floors up or down every time we went to or from the room. I appreciate (now) that it would not be possible to put in a lift because of the hotel's age. The staff were friendly and did take our luggage up to the room. I have read some of the reviews and expected a good restaurant experience. Dinner menu was short and did not contain anything I fancied so we went out both nights. Breakfast was very poor with a limited selection of fruit and pastries and the cooked food was not good. I was told by the staff that it was all cooked fresh but I wonder how long before it was served was it cooked fresh. Overall it is a nice hotel that needs someone to give things a good shake up to make it excellent.

BWSwanHotelWells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for your review. We are looking into all the points that you have raised and appreciate you bringing them to our attention.

"The Swan Hotel is tops for Wells"

5
User 31/08/2018

We stayed four nights in the Cathedral room as my family celebrated our 25th wedding anniversary. The Swan Hotel, having hosted many notable people, such as Winston Churchill, is rich in history and has an unequaled view of the Wells cathedral. The breakfast is excellent and the restaurant and bar both serve high quality food and high tea is available and top-notch. We hosted a dinner for nine at the restaurant on 14 August and were very happy with the quality of the service and food. The hotel staff is very friendly and helpful.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you so much for your kind feedback. Myself and the team are delighted that you had such a wonderful time with us at the Hotel. It was a pleasure to look after you and we look forward to welcoming you back again soon. Best wishes and regards. Mark Tobin General Manager

"Is it really like Hot Fuzz?"

3
User 30/08/2018

Stayed here for 7 nights in total while travelling through England as it was close to where my wife is from (near her family). Having seen Hot Fuzz you'd expect dark and old. Nothing like that. Staff were fantastic. We had a 1 bedroom right down the back of the hotel book. Bit small and narrow as lugging 2 suitcases upstairs was hard. The room itself was small and i felt like a giant due to low ceilings. Car park situation could have been better. Our last night there we had to park the car in a different location due to being full which made it hard on check out. Wifi could have been better but it did the job while we were there. Having a kitchen helped with the budget as Tesco was just down the road and very cheap. Overall its a great spot to stay while in Wells as its close to the city centre and everything is within walking distance.

"A lovely stay at the Swan Hotel"

5
Helen F, Plymouth, United Kingdom 30/07/2018

We spent two nights at the Swan Hotel recently and it was a really relaxing break. Situated close to lots of places to visit this hotel is ideal. The staff are friendly and helpful, the amenities are first class and the beds are really comfortable - just what you need after a day or two of sightseeing. Although the hotel doesn't have air con - not many 15th century coaching houses do! - Thank you to Mark and his team for their attention to detail in keeping the rooms cool during the particularly hot spell we were experiencing.

"Well Organised Event with Four Poster !!"

5
BeverleyLeach, Priddy, United Kingdom 29/07/2018

We attended a family wedding and stayed over even though we live “just up the hill” so The Swan is our “local” hotel but it was the first time we have had a full day event there. Arriving to a very friendly and attentive reception in the morning who had arranged an early book in so many thanks for that and a lovely room with 4 poster. Most appreciated. So pleased to see the Miles tea and local water in the room. The Hotel Restaurant Team were so polite, neat and always willing to help throughout the day, afternoon and into the night. So patient. Spot on. Thanks. No complaints as to the amount of food! Won't be eating for a few days! Thanks also to the Events Team who were always in the back ground to make sure the day ran smoothly and who even managed to get it to rain on cue just after the photos! Credit to Best Western and Wells. Oh, and a P.S. the finishing touch was to have the hotel cat sitting to attention next to the reception desk at “late o'clock” just wishing us good night! That's attention to detail!

"I love this hotel"

5
GrahamBryant, Monmouth, United Kingdom 25/07/2018

This is the second time my wife and I have stayed at the Swan hotel, but certainly not the last. The atmosphere is relaxed and friendly, as are the staff. The rooms are comfortable, the food is good, and the al fresco eating area has a lovely view of the cathedral. It was our wedding anniversary and I ordered flowers for my wife. These were waiting in our room when we arrived, and were beautiful. I cannot recommend the hotel highly enough! Graham Bryant

"Anniversary treat"

5
User 25/07/2018

Stayed (for the second time) at this hotel. View of the cathedral is wonderful, the meals are excellent and service is always superb. But more than that, the hotel is restful and peaceful. Will definitely be visiting again!

"Great location"

4
TonyDodgson, Kirkby Lonsdale, United Kingdom 21/07/2018

Didnt stay in hotel but went in for bar snack. Friendly staff and good service. Enjoyed our meals of beef burger with cheese, bacon and chips, coleslaw,salad plus ham and eggs.Wonderful view of Wells Cathedral with inside and outside seating.

"Always the best"

5
maxdecatt, Draycott, United Kingdom 19/07/2018

The Swan has an air of graciousness. The rooms are excellent, the restaurant is good, the bar is cosy, the staff are friendly and helpful. Good parking tucked away at the back. Very deceptive layout. .What more can one say other than that you are within spiiting distance of the cathedral, Bishops Palace and Market Place.The ONLY place to stay by a distance!

"A lovely place"

4
Gary M, Frisco, Colorado 19/07/2018

My wife and I stayed at the Swan during July. Our room was lovely with a full view of Wells Cathedral, couldn't ask for a better view. The hotel does not have an elevator, so the climb for two seniors (one with two new hips) was difficult. Also, and this is typical of most hotels in England, there was no air conditioning, so the room never cooled off, it was really hot. The great thing about the Swan is its location - right across from the Cathedral, and right in the the middle of everything, the location was fantastic. The staff was great, the restaurant equally great. Just be prepared if you go in the summer.

"Lovely cream tea"

5
SomersetGMB, Bruton, United Kingdom 17/07/2018

Popped in for afternoon cream tea and it was perfect. We had the option of sitting outside looking across at the cathedral, but opted to stay indoors in the very elegant sitting room. The scones were freshly made and delicious.

"You can't beat It"

5
Sharon099, Plymouth, United Kingdom 15/07/2018

A 4* hotel acting like a 5*. My friend and I stayed 2 nights (wish we could have stayed longer). Check in staff were very efficient and helpful, our room was very spacious with nice furniture and comfy beds. Excellent bathroom and in room facilities - decent TV, kettle, tea, coffee, milk and biscuits, hairdryer in one of the drawers. Safe, iron, ironing board and a fan in the cupboard. We stayed during England's heat wave so to help keep the room cool we kept our curtains closed and put the fan on when we were in the room; you have to understand the hotel is a 15th centaury coach house, so no air conditioning or lift, however there are rooms which you do not have to use stairs. The hotel is very well laid out and a gorgeous building in it's own right, it's opposite the cathedral and has a lovely patio area which we made use of in the evenings to have a drink, relax and enjoy the view. Breakfast was a plentiful cold buffet with hot options cooked to order. I couldn't fault the staff who were all helpful and friendly (special thanks to Max who was over and above helpful to me at breakfast), nothing was too much trouble. Ooh and free WiFi with a good strong signal. I would definitely stay here again.

"Great food!!"

5
Shirl654, Hinckley, United Kingdom 07/07/2018

The restaurant at the Swan produced extremely good food – beautifully tender lamb the night we arrived. It was difficult to choose my meal, as the menu was a good one, but I love lamb. Although I was hoping it was good, It was much better than I had expected. The bacon I had at breakfast was the best bacon I've ever had in a hotel (tender, not dry and tough!). The staff were very helpful too. I wished we had been staying longer!!

"Met a friend for coffee and lunch."

4
Paul T, Exeter, United Kingdom 06/07/2018

Pleasant surroundings and helpful staff. Only downside was that my wife's and friend's trout salads were mostly greenery. Enough lettuce to feed about 6 rabbits and not a lot of fish. My ham egg and chips was good. Rating is somewhere between average and very good.

"Not to be missed Walled Garden Cafe and Bar and Swan Terrace"

5
bonjgb1009, Dorset, United Kingdom 06/07/2018

Walking around Wells city centre we saw a sign pointing up an alley for The Walled Garden Cafe and Bar and being intrigued and in need of a coffee we decided to investigate. What we found was an excellent setting, bright, open, with very comfortable seating, tables and parasols. It is actually part of The Swan Hotel but is also open to non-residents. We had coffee and shortbread which was very good and reasonable priced. It also had a very reasonably priced snack/lunch menu but unfortunately we didn't have time. While we were in the Walled Garden we were told about the other option of the Swan Terrace. This is at the front of the hotel directly across the road and has a direct view of the front view of Wells Cathedral. Again it is open to residents and non-residents and has the same menu as the Walled Garden. Later in our visit to Wells we had a very pleasant lunch. Of the two we preferred The Walled Garden in that it offered welcoming shade during the hottest parts of the day. This preference may change if we have a meal later in the day (cooler) on our next visit.

"Great location with parking"

4
bzoow, UK 02/07/2018

In the centre and with parking although tight entrance if you have a large car. Nice room (32) good shower room a bit hot but it was unseasonably warm. Did not eat dinner in hotel but good breakfast with very nice and efficient staff. Great terrace opposite owned by hotel with view of cathedral where a previous bakery building had been demolished to open up the vista.

"GREAT LOCATION WITH FRIENDLY STAFF"

4
jimbrody01, Aurora, Canada 30/06/2018

We chose a superior room to get the view of the cathedral right across the street and it was certainly worth it, especially seeing the sunset on the front of the church each evening. The staff went out of their way to help us find an excellent restaurant nearby. Enjoy the full breakfasts, if you have room. If its a sunny day, consider sitting outside in their courtyard for a late afternoon drink before dinner in the town. If you are driving here, be prepared for the tight parking. It's navigable unless you have a very large truck. (I actually enjoyed getting in and out each day!)

"Perfect short break"

5
richard272727, Lincolnshire, United Kingdom 27/06/2018

Booked through Best Western, after some deliberation of where to stay reading reviews. I am really pleased I choose the Swan Hotel. The room was spacious, well appointed, clean and quiet. Every member of staff I had any interaction with was polite, friendly and very helpful. The breakfasts were good quality, with a good choice and pleasant service. The evening meals were well presented and tasty. The building is very old with parts dating back almost 600 years which gives it a real character. The terrace at the front of of the hotel is a wonderful place to sit with a drink, enjoy the view of Wells Cathedral and generally chill out. A wonderful hotel in a wonderful city. The price was very reasonable.

"Perfect"

4
User 24/06/2018

We visited the swan hotel in wells for a 2 night stay. What a very pleasant hotel. We had our own courtyard rooms and enclosed courtyard, which we didn't use as we had no need to as the garden in the front of the hotel was just perfect as it was in front of the cathedral, what a stunning view, The rooms were quite and well serviced. The food was very good although if your are a vegetarian like myself there was not a great choice, but what there was I enjoyed. Staff where very helpful and friendly. No complaints at all and we will most definitely be back again.

"Great Staff"

5
andysuem, Birmingham, United Kingdom 17/06/2018

We stayed as four couples in a motoring break the hotel was clean and tidy food and drink excellent but above all the staff were pleasant and very efficient a great credit t their employers we will be back to stay again

"A fantastic hotel in Wells"

5
toggletips, Royston, United Kingdom 12/06/2018

Spent two nights in the hotel with another couple last weekend in the lovely city of Wells. This hotel is old and full of character but had tasteful converted rooms. Very clean allround with furnishing suitable for the age of building. The food was very good, with a good choice, well cooked and served. Best of all was the service of the staff. They were all excellent, polite, helpful and I am sure "would have gone the extra mile" if need be. The Swan Hotel should be proud of them.

"great view."

5
User 11/06/2018

just spent three days at the swan hotel in wells Somerset. very pleased with the hotel. the view across from the hotel is wonderful ,a clear view of wells Cathedral. the rooms are very clean. and the service is top class. I made a new friend in Snowy the house cat. very friendly. I absolutely recommend this hotel. the staff are wonderful and very professional . top class. Thank you.

"Great"

4
User 11/06/2018

We arrived for the one night, but of a nightmare to park especially when there is a car coming through as there is only the one long entrance. We had a lovely greeting and met the beautiful house cat. We stayed at the hotel as me and my partner are big fans of “hot fuzz” The room was beautiful and such a comfortable bed! Lovely big bathroom with bath and shower. We didn't have an evening meal here but we did have breakfast which was very nice, the cooked breakfast didn't have a lot on there but what we had was nice and we did ask for extra toast. They also had croissants, pastries, meats and cheeses (but no rolls, which would have been nice) yoghurts, fruits and cereals so a lot of choice. Beautiful location and right in the middle of the market and would happily stay again, thank you

"Final Goodbye "

5
Colbow, Nuneaton, United Kingdom 06/06/2018

Quite simply my bench mark hotel, fantastic location over looking Wells Cathedral an easy walk to the city centre. After using the hotel as a long term business base everyone from Mark and Seb to Emma,Jules, Holly, and Dexter the reception staff, Max with his team in the restaurant including Franko and Joel, and not forgetting the housekeepers too, each and everyone of them will go that extra yard to make sure your stay has everything you look for, and goes without saying that I thoroughly recommend The Swan, truely brilliant

"Great weekend get together"

4
Alan_and_Val, Rochdale, United Kingdom 04/06/2018

Stayed as part of larger group for annual get together. Overall wonderful weekend, hotel location excellent with added bonus of parking. Excellent room and facilities and a very enjoyable stay. Central location ideal for visiting local attractions, shops, restaurants and cafes.

"Henry VII made the right choice!"

5
Pelagius_Redivivus, Walsall, United Kingdom 31/05/2018

Henry VII was one of the hotel's distinguished past customers, and he made the right choice. We paid two visits for lunches. On the first occasion it was a warm sunny day, and we were able to sit in the outdoor area across the road, right in front of the Cathedral. The waiters don't mind having to cross in front of the traffic! On our second visit the weather was wet, so we sat indoors in a very comfortable dining area. Service was quick, but not rushed, and prices were remarkably reasonable, considering that it is an upmarket hotel. We were attending events at the Cathedral, so this was an ideal place for dining.

"Beautiful views from our lovely room, disappointing service"

3
TrevorandMerryl, Umhlanga, kwaZulu Natal 25/05/2018

Had the service and lack of fresh flowers in the public areas been as was expected of the BEST Western Hotel, the hotel would have been perfect. Our room was lovely with a stunning view of the catherdral.

"Room 62, Incredibly hot and noisy - sold as Deluxe - Be Warned"

2
acsgill, Surrey, United Kingdom 24/05/2018

Very uncomfortable stay due to excessive heat and noise. This room overlooks the High Street and we were unable to hear the TV or sleep with the window open, far too hot with it shut. Small fan in the room totally ineffective. Need some form of secondary double glazing along with a portable air conditioning unit before it should be sold as Deluxe. Service at breakfast very rushed, cleaning of room inadequate on two of the three days. Had to request coffee/tea/milk etc from reception as tea tray not replenished. There are no lifts in this hotel. Very over priced and disappointing. Nice location and car park plentiful, easily accessed with a small car.

BWSwanHotelWells, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, Thank you for your very candid and genuine review of our premises. As mentioned in the other media channels you posted the review on, I do appreciate all feedback which in turn helps and assists me to exceed our customers' expectations for the future. We are sorry that our city centre location emanated city noise into the night. This is highly unusual for England's smallest city but we do occasionally experience city life. However, rarely does this cause disruption past 10pm. Sadly, secondary glazing is not possible. The character of the timber framed coaching inn allows noise to emanate through at times rendering secondary glazing impractical. Air conditioning is simply not feasible for this ancient site and I do opt not to place noisy, clunky mobile air conditioning units into bedrooms for the few nights of the English summer that they are required. Your comments and feedback on the busy breakfast service have been gratefully noted and a review of all procedures in this area has taken place as a result - thank-you. Thank you once again for your review and I hope to have the opportunity of welcoming you back to the Swan Hotel again sometime in the future. Mark Tobin

"Beautiful View; Amazing location"

5
Elizabeth H, San Diego, California 17/05/2018

I splurged and got the room with a queen sized four-poster bed -and a view. I was not disappointed! The view from my window was the Wells Cathedral. What an amazing sight to wake up to. The hotel is located on a lovely street in Wells with a few shops and restaurants. Right across the street is the Bishop's Palace as well as the Cathedral. The hotel was quite nice and worth every cent. But, beware - there is no elevator. I was on the third floor, so I had to drag my bags up (the hotel offered help, but I declined. So, that choice was mine.) I simply loved this place. I could have stayed a week. Highly recommend!

"Not too shabby "

5
User 15/05/2018

Just had a lovely weekend at this hotel which is positioned perfectly to the town. Rooms were clean and the staff very friendly altho slightly over ambitious in the breakfast room,plates being taken from out table while one of us was still eating or eyeing up the table waiting for the cutlery to hit the plates hence only 4* Apart from this, perfect. We were I say unfortunate to break down when we arrived but so much to see in such a lovely town we couldn't fault our stay dispite this.. Would recommend both the hotel and Wells itself. ?? Must see the cathedral. Must try the Thai next door Must see the market Must go to Wells!!

"Amazing Hotel"

5
Mikey T, Alford, United Kingdom 13/05/2018

The Swan Hotel in wells, well where do I start the staff are amazing, the rooms are very nice and the food is out of this world. The hotel is in a great location step outside and around the corner you have the shop's if the management read this you have an amazing staff working at the hotel they really do look after there guests, Thank You :-)

"VICTORIAN EVENING SUCCESS"

5
richardgreen12017, Wells, United Kingdom 09/05/2018

A Victorian Evening held at the Swan Hotel was an overall success with the majority of guests dressed in clothes of the period with a menu based on one of the period from the Swan Hotel's archives and the Wells Museum.

"Misleading hotel flyer for Afternoon Tea"

2
DouglasCheungbristol, Bristol, United Kingdom 21/04/2018

Was recommended this wonderfully situated hotel for high tea by a local resident. The afternoon tea photo in the hotel flyer looked appetising, beautifully presented and priced at £17.50 per person. The photo showed a tea pot, a cup and saucer and a three tiered cake stand with sandwiches, scones and cake assortment. Our order for three afternoon teas, extra drinks and food were served promptly and pleasantly by Will from the bar. Only one cake stand was delivered and we had to ask the bar staff when the other two stands would be coming. The bar staff asked the kitchen and then explained to us that three FULL AFTERNOON TEAS had been served on the single cake stand! The amount of food did not amount to the three afternoon teas shown on the hotel flyer. This hotel is beautifully situated but their own food advertising is misleading and the bar staff explanation was unconvincing and illogical. Future customers, check your afternoon teas orders and food delivered.

BWSwanHotelWells, Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for your review. Naturally I was sorry to read your comments. In our advertising, we do state that our Afternoon Tea is for a minimum of two persons and the picture your refer to in our advertising reflects the amount of sandwiches and cakes that two guests can expect to be served. As we do not serve Afternoon Tea for a single person, in your case, the additional food was placed on the three tiered stand. We are always happy to replenish the refreshments (within reason) if a guest is still hungry. I am sorry if our waiting team did not make this clear to you at the time. I sincerely hope to welcome you back to the hotel in the future.

"Celebrating our 14th anniversary!"

5
dijohnson55, Portsmouth, United Kingdom 20/04/2018

We honeymooned at The Swan in 2004 and go back every year as many times as we can. We have just spent a week in the hotel celebrating our 14th wedding anniversary and it was wonderful (booked for 6 nights and ended up staying 7!). Everyone is so helpful and friendly, the 15c AD restaurant serves outstanding food that is locally sourced and the hotel itself is unique. We had a deluxe 4-poster room looking directly at the front of Wells Cathedral - what more could you want.

"Lovely hotel!"

5
Teena B, Exmouth, United Kingdom 16/04/2018

The Swan Hotel in wells is a lovely hotel to stay for a weekend or few days away. The staff are lovely and the food is excellent. Wells cathedral is really worth a visit too! We stayed here before and went walking for the weekend, but this trip was primarily to use a Xmas present of a cream tea on the East Somerset Steam Train which was lovely.

"Very central, but quiet."

4
JanefromSomerset, Wells, United Kingdom 15/04/2018

We asked for a quiet room and were given one in the coach house. We opened the windows and all we could hear was the sound of pigeons coo-ing. But only 2 minutes walk from the main attractions - the Cathedral, the Bishops Palace etc. (In fact there are rooms with direct views of the cathedral.) The coach house is an ancient building so there are beams and low ceilings and the kind of floors that make you feel like you have had one too many! Great. Staff were friendly but efficient. Good breakfast. There is parking on a first come first served basis for residents only.

"Very good for Sunday lunch"

4
Janekdownunder, Cambridge, United Kingdom 15/04/2018

We had a really good Sunday lunch here with excellent beef, pork and salmon. The portions were generous and the food well cooked. The staff were attentive and the service prompt. The dark panelled dining room was worth a visit too. It's a pity we were in a but of a rush. It will be worth coming back to when next in Wells.

"Retirement Party"

4
Albia-Newton, Weston super Mare, United Kingdom 15/04/2018

A good venue for a private party - A well sized function room, which is light and airy with an adjacent courtyard garden and a separate bar. Buffet food service was good and plentiful Staff attentive and keen to ensure guests had a good time.

"Wedding "

5
soniah53, Wells, United Kingdom 03/04/2018

My son and daughter in law got married on Good Friday here. Mark the hotel manager and his staff were excellent. Nothing was too much trouble for them. The day was perfect from start to finish. The venue is beautiful, food excellent and staff were brilliant. We all had a wonderful day thanks to Mark and all the staff at the hotel.

"A lovely stay"

4
fayesviews, Northampton, United Kingdom 29/03/2018

2nd time of staying here, The swan hotel is in such a perfect spot in Wells. The room was modern, stylish and clean. The food especially the dinners were delicious!. Definitely I think I would like to come again.

"Would stay again"

4
JulianM186363, Reading, United Kingdom 28/03/2018

We had a very pleasant stay at the Swan and Wells is well worth a visit. The choral singing and organ in the Cathedral was excellent Reception were very helpful when I contacted them at the time of our booking and asked for a quiet room. This turned out to be in the Stables which was originally part of the Star Hotel and has been creatively integrated with The Swan. The room was reasonably spacious although the chairs weren't very comfortable. Also, new easy-pour teapots wouldn't go amiss

"My sons wedding!"

5
Elaine E, Midsomer Norton, United Kingdom 27/03/2018

My son and new daughter in law got married here on Saturday 24th March, Zoe and her team could not have done anymore to make there and the guests day. Nothing was to much trouble, the wedding breakfast perfect, everything was organised and the bride and groom didn't need to worry about anything. The bar staff exceptional even down to Max doing the children's Rubix Cube to perfection every time. The room I stayed in was comfortable, perfect for my needs. Thank you.

"My Best Western"

5
User 25/03/2018

Always great to stay here, lovely location in the centre of Wells, The room was in a quiet spot away from the front which can be a little noisy in the early mornings with street delivery's.. Parking can be a bit tricky though but usually a space.

"Pleasant city centre hotel near to the cathedral"

4
WNGH, Romsey, United Kingdom 23/03/2018

We stayed overnight at this hotel and had a large room looking onto the street. We feared it might be noisy as there was no double glazing, but it was surprisingly quiet. The bar and lounge were packed on a Friday night and it was difficult to get a seat. No real ale in the bar, which was a pity. We had a good nights sleep, room was very nice indeed. Breakfast was pretty average, certainly not worth the high price. Check-in and out was quick and friendly. The room was very expensive, in my view the hotel is very overpriced which is the main reason why I gave it 4/5.

"Perfect stay"

5
sedleycar, sussex england 19/03/2018

The location is perfect for exploring the beautiful city and our deluxe room was very comfortable and the food was top class. The staff were exceptional,being friendly and helpful throughout our stay. I would highly recommend

"A mews apartment was a good choice"

4
Alex450212, Southampton, United Kingdom 18/03/2018

We had chosen one of the hotel's mews apartments to enable us to cater for ourselves. Room 503 is ideal for a couple and comprises a sitting area and kitchen on the ground floor and a bedroom and bathroom above. Very comfortable bed and quiet and certainly very warm. Plenty of parking on the hotel site (drive carefully!) and ideally placed for visiting the cathedral since the main hotel is directly opposite. Certainly worth thinking about if you are happy to self-cater. There are three other apartments for three guests and one for four.

"Now That is What I Call an Afternoon Tea"

5
Santana1053, Frome, United Kingdom 13/03/2018

After experiencing a huge disappointment with afternoon tea at another hotel in Bradford on Avon a few weeks ago , we were cautious about what to expect for our special family afternoon tea booked at this hotel on Mother's Day . Situated in the centre of this compact Wells city centre , within a short distance from the cathedral . The location is ideal . Parking is best covered by using one of the public centre car parks . They are within a short walking distance . The staff were most welcoming . The selection of finger sandwiches , scones and cakes accompanied by cream , jam and a scattering of strawberries and raspberries were superb. The staff were superb quietly asking if we needed anything else . additional sandwiches were brought to the table plus our pots of tea , coffee were constantly topped up. At £17.50 per head you like to be pampered and this was definitely the case . By the way this was £4 per head cheaper than our previous experience in Bradford . All the family were full of praise so congratulations to the hotel and their delightful staff for a most enjoyable afternoon.

"Welcoming hotel"

5
paulvK3247HP, Sheffield, United Kingdom 12/03/2018

Very welcoming hotel staff very friendly and helpful good food very clean rooms comfor table and cosy and warm as we stayed after a warm holiday in America and came back to deep snow the breakfast was not as good as the dinner and the restaurant was not too warm either I think it was lacking a good source of heat in there but a good fire in the lounge area

"Amazing view from bedroom, but other issues not great"

3
Hisimp, Cambridge, UK 05/03/2018

Mixed review as there were some great things about this hotel - the view of Wells Cathedral from the window, the really comfy bed. But there were other things that disappointed - the staff in the restaurant, the quality of the breakfast and the problems with our dinner one evening. In terms of the whole stay it was very expensive for what we got.

"Great food, good value, friendly staff"

5
User 05/03/2018

We booked the Swan in Wells as we decided to visit Clarks Village in Street, but preferred to stay in Wells instead if Street. We booked a dinner, bed & breakfast deal for two nights but ended up staying for three nights due to getting snowed in. The dinner was consistently excellent for the three nights, and the cooked breakfast was made to order and tasted delicious. We enjoyed the friendly service during our stay, nothing was too much trouble. There is a lovely open fire in the lounge area which was very cosy as the weather was so bad outside. The bar was nice too with candles in each table and a good selection of wines. We stayed in standard room it was clean, nice decor and nice smelling toiletries. I think the hotel offers bigger rooms and suites which will consider booking another time. I have rated this 5 as for us nothing could have been better and we thoroughly enjoyed our stay. 1

"Visiting friends"

4
john33hines, Godalming, United Kingdom 01/03/2018

Hotel perfectly charming and ideally placed in the centre of the town yet quiet. Bedroom a little old fashioned but in keeping with the hotel and very comfortable bed. Breakfast great. Good value. Parking really easy but with tight entrance. Ok if you concentrate!

"Afternoon tea"

5
Stevel467, Ashburton, United Kingdom 27/02/2018

We booked afternoon tea here today,we ate it in the lounge,it looked and tasted amazing,lovely sanwiches,the scones were lovely,tons of clotted cream and the cakes were fantastic,a massive pot of tea and the waiter even asked if we would like any more tea,a fantastic experience,and the staff are all friendly,we live locally and will definatly be back,thanks to you all at the swan for a lovely afternoon, Steve and dave

"Great stay for a long weekend"

5
User 25/02/2018

For a 2 night stay The Swan is perfect. Fantastic location overlooking the cathedral, clean quiet rooms and a good choice at breakfast. We had the most basic room which was small but perfectly fine and the rain shower in the bathroom was a nice luxury. Would recommend highly

"Stayed here overnight Feb 18 as a belated Christmas Pressie from my husband"

5
SueB261, Bournemouth, United Kingdom 24/02/2018

My husband booked us at this hotel on a Groupon voucher including a 5 course tasting menu an overnight stay & breakfast the next morning. We had a nice room & an excellent meal, the fish especially was the nicest on the tasting menu. The staff & service was all excellent & an added bonus when we checked out at 10am was to be able to leave our car at the hotel whilst we visited the lovely Wells Palace of the Cathedral. All in all a very refreshing mini break and excellent value for money. We would highly recommend this lovely hotel & area of Wells.

"Lovely location but noisy"

3
Rachel W, Porth, United Kingdom 14/02/2018

Arrived to a painter and decorator outside our room, reception failed to tell us about the work going on in the corridor throughout our stay. Would of been nice to know and offered alternative room. My husband was unwell so we spent a lot of time in the room so noticed the noise alot more. Above us also noisy think we were below the cleaners room. Room view was back of the hotel were pigeons liked to roam and we were opposite the hotels wedding reception area so one night it was especially noisy. Staff at breakfast and behind the bar very helpful and friendly. Would opt for room only if visited again as plenty of places to eat and Weatherspoons only 5 minute walk away. Lovely location, right in the heart of Wells so we didn't need to use our car which was great. The car park was tight but manageable. Room was lovely and warm with free water available. Shower ran off the taps so difficult to get correct temperature but got there in the end. Would stay here again but would pay extra for a quieter and nicer view.

"Great break in Wells"

5
johnwilkoboothenend, Stoke-on-Trent, United Kingdom 05/02/2018

My wife and I have just enjoyed a lovely short break at the Swan Hotel. Our super room had a view of the cathedral and we found all members of staff both helpful and cheery. Dinner was excellent with a fine choice of all three courses and breakfast was freshly cooked with excellent service to match. We shall be returning next year with a Rambling group who will no doubt find this hotel to be superb.

"Great quaint hotel, but noisy when there's a party."

4
J L, Worcestershire, United Kingdom 04/02/2018

Great, quaint hotel with very nice 4-poster beds. Nice little town, but not much to do except the fantastic cathedral. Then you have to go to Glastonbury and Street Designer Outlet, and perhaps Cheddar but in summer weather. Love the stay at the hotel, except the last night was a Friday and there was a work party going on. Then it was noisy with music till midnight or was it later..... On top of this was frequent bursts of loud talking and laughter from a party group in the foyer or outside the bar (not sure) and also at the back of the hotel smoking and talking loudly with no regard for other customers at 1-2 am. Our nice stay was ruined by noise at night. We left on Saturday and there was a wedding reception in the evening. So glad we didn't stay the Saturday night. Otherwise there would be another night with no sleep. Don't think we'd come back to this hotel because of the risk of noisy party at night. We don't think this hotel is built for parties without affecting other customers.

"Nice hotel"

5
skopi, Cincinnati, OH 29/01/2018

I have stayed here twice for work and will again a few more times this year. Located across the street from Wells Cathedral. Find the plaque which commemorates the removal of a bakery and coffee shop in 1864 to allow this view! Bed reasonably comfortable. Breakfast options include some pastries, granola, melons, and yogurt. Then can get traditional British breakfast although generally I just ordered eggs and sausage. Orange juice was good. I got coffee each morning but colleague got tea and liked it, Love the front desk employees. I had an airline luggage situation where it was delivered after I left. They held it for me for a week and emailed me to let me know it was there. Thanks! Best employee, though, is Princess Snowball. She's a friendly hotel cat who is usually around to be petted. Only issues are - very skinny drive to parking area. American cars need not apply but rentals were fine, just a bit scary. I am tall so both times my shower height didn't work well. I was in the main building so the more renovated outer buildings may have higher showers. Overall, a pleasant stay with lots of good restaurant options nearby. I need to watch the movie Hot Fuzz again before staying there as apparently they filmed some of it around the Swan and the crew even stayed there.

"Very poor value for money-look elsewhere for afternoon tea"

1
Tuggs4Life, Newport, United Kingdom 28/01/2018

We visited the hotel today,we were seated in the Gin Bar, which was lovely and cosy and had a great view of the cathedral. Afternoon tea for three people came all on one tiered stand and included: three kinds of vegetarian sandwich (three fingers of each), three very dry scones with an enormous pot of cream together with small jars of jam, three shortbread,three small pieces of fruit cake and three small pieces of Parkin. After tackling the mediocre sandwiches which tasted heavily of margarine (although,in fairness the cheese and pickle were good), and forcing the dry scones down we were done. I took the other items home for later-they were also very underwhelming. Tea and coffee was adequate and plenty of it. Service was faultless. But,at £17.50 per head it presented very poor value for money,and very poor quality food. Do yourself a favour and visit one of the small cafes nearby for food instead.

"Afternoon Tea"

4
Hilary O, Taunton, United Kingdom 25/01/2018

Traditional afternoon tea - beside the fire in the lounge. -scones, cream and jam. All types of tea available. Very English On a cold winter's afternoon - an excellent place to be. A relaxed atmosphere.

"Serenely Suitable Swan"

4
Classiccarguy, Dorset, United Kingdom 24/01/2018

We were with friends in the GCCG classic car group for a winter group lunch but we decided to stay the previous night to break the journey and to be more relaxing. Our area organiser had chosen the Swan hotel - and what a find it was. Ample car parking albeit with an olde worlde confined and twisty entrance way - so leave the RR Phantom at home. We were billeted in the coach house at the rear and our upgraded double room was nothing short of sumptuous - spacious and with every modern amenity - and if we had no view of the cathedral we certainly had no complaints on that score.The room rate was excellent, too. We dined excellently with others from the group in the evening and a la carte. Everything was well cooked and excellent all round. After a sound night's sleep in a comfortable bed we descended for a gargantuan Full English - and they even produced superb fried bread on request.The foul weather proved not overly conducive to working off the calories but we managed a quick canter around the cathedral cloisters and then it was back to the Swan for our organised set lunch. This was held in a very light and airy room where a wedding function had been taking place the night before. Mountains of Roast Beef and Chicken dishes appeared and I had to ask the young man serving us if I could change my order for Plaice on the bone that I had espied elsewhere. He was calmly and professionally reassuring that this would be absolutely no trouble if I didn't mind waiting while it was cooked. I certainly enjoyed my lighter main course - it allowed room for Sticky Toffee Pudding with lashings of sauce. You can see I am watching my waist-line! But full marks to The Swan. Like the Swan, the front of house staff presented a calm unflustered and fully professional service - though I dare say there is vigorous action going on below the water line. We'll definitely be back in better weather.

"#1 Hotel in Wells"

5
User 22/01/2018

Everything about this place was great - would highly recommend it to anyone planning on staying in the area! The Hotel staff are lovely people as well as being very helpful, the food was also great and the rooms were perfect! Will most definitely stay here every time I visit Wells!

"Great Sunday Lunch"

5
stuartlegassick, London 22/01/2018

Very impressive lunch with great friends. Smoked Salmon starter with yummy creamy horseradish sauce. Followed by sumptuous Roast Beef all washes down by an Australian Shiraz recommended by the Sommelier. I would recommend this Hotel to anyone. Thanks to all at the Swan.

"Lovely food"

5
gardens71, Bristol, United Kingdom 11/01/2018

We visit wells often and always find a pub for lunch in the surrounding area. It was very busy so decided to go into the Beat Western Hotel and order something to eat. The menu was very good and prices were reasonable. This was the second time we had used the above hotel to eat and it was absolutely perfect. THe food arrives very quick, lovely selection and the staff are very helpful. It really is a lovely place to get sandwich or a hot meal. We have had both and each time it was perfect. We will not eat anywhere else now as this is the perfect place for lunch.

"Surprise night away!"

4
Nicola B, London, United Kingdom 10/01/2018

Stayed in the Swan for one night in December. Great location, short walk to town. Lovely hotel, friendly staff. Room was very spacious. Dinner in the hotel was very good. On site free parking was very handy. Will definitely be back!

"Short break at the swan hotel"

5
maggieHighWycombe, high wycombe 10/01/2018

We had a three night break with friends, we hadn't been to the hotel before. We found the staff very friendly, our room had the Cathedral view and was very comfortable, we had a bath and shower. The room had an ironing board and iron, hairdryer, two bottles of water each day. We had all three meals in the restaurant, nice choice and well presented. One disappointment was our friend ordered a steak and it was cold, they did deal with it in a very professional way. The bar staff didn't know what Pernod was and didn't have any, also our Sherry was served in a wine glass, just small frustrations, it didn't spoil our holiday. The hotel sent us an email the day before we left, they informed us that there was two functions going on over the weekend. Pleased to say we heard nothing our room was very quiet. Definitely would stay there again. We went to the Sunday service at the Cathedral, all shops within walking distance of the hotel. Lovely stay, thank you everyone.??????????

"Wells is delightful"

4
JulzE, Newcastle, Australia 10/01/2018

This hotel is well situated right in the heart of Wells. Getting through the narrow passage to the carpark was a challenge, so we left our car there for the next few days. This is not a problem, because all the delights of Wells are accessible by foot including the wonderful Cathedral, the Bishops House, Vicars close (the oldest inhabited street in Europe), and the Crown hotel where William Penn gave his speech before leaving for America. The gardens of the Bishops palace are gorgeous and the cathedral is enormous, impressive and full of interest. The hotel has a nice bathroom. We didn't eat in the hotel, but had breakfast at a nearby bakery and dinner at the crown twice. Our only negative would be that the wifi is very weak and unreliable, but this was a common problem around the UK. We stayed two nights, but would have happily have stayed longer because Wells is just so lovely.

"Excellent in every way"

5
dijohnson55, Portsmouth, United Kingdom 09/01/2018

Our usual visit just before Christmas. The Swan has everything you need - beautiful decorations both inside and out that get you in the right spirit; friendly atmosphere and welcoming staff who give you that extra special experience; comfortable rooms such as our four-poster with a view of Wells Cathedral that is second to none and food that is first-class. What more could you want.

"Decent, but nothing special"

3
TrakESumisu, Nottingham 04/01/2018

Firstly, this review is for the restaurant at the Best Western hotel, The Swan in Wells, not the hotel per se. The restaurant is decent enough, clean, presentable and sesbles a long oak panelled corridor. The carvings on which make for a pleasant diversion whilst waiting for the food to be brought to the table. The menu is okay - there are no stellar dishes on offer - and the fayre is cooked and well presented. The staff are also pleasant enough, although a tad too enthusiastic as can be seen later in this review. There is a decent wine list and the measures are very generous. Two main bones of contention relates to waiter etiquette and waiter knowledge and I would offer suggestions for both failings encountered here. Firstly, ENSURE that there IS mint sauce before offering it to diners as having to let them down two minutes later is embarrassing for the restaurant and annoying for the diners. Secondly, WAIT until your guests have finished eating before you whisk their plates away as it is the height of bad manners and poor waiting service.

"Traditional Inn in charming, quiet cathedral city"

4
Fohn_13, Bournemouth, United Kingdom 03/01/2018

The core buildings here are half a millennium old, so the hotel does well to be warm and cosy and is 'modern enough'. From the lounge and bar there is a view of the fine old cathedral made possible by the deliberate demolition of former buildings opposite a hundred or so years ago! The lounge and bar were cosy and great to return to after carols in the cathedral and the short walk back - mulled wine and viennoises mid afternoon were spot on. The dining room was decorated for Christmas but would probably be a little jaded normally. Local say that the restaurant - called C15AD - went through a rocky patch a year or so ago and is coming back. Hope so. Establishment is one of only 11 surviving from first UK Michelin Guide and has great potential. The staff were friendly (but enthusiastic rather than well trained), and both the dinner and breakfast harked back to the 80's - but then so does Wells and it is all the more charming for that.

"Old coaching inn in lovely setting"

4
Suarez07, Bromley, United Kingdom 02/01/2018

We were pleasantly surprised by the high standards of the rooms and the service. The superior room (number 56) was large enough, well-appointed and recently decorated in an attractive colour scheme. It is in the old coach house which is a pleasant block of rooms a few yards from the rambling main building. Those who prefer a bath should specify their need as the bathroom was shower-only, which was fine by us. There was a slight step up from the bathroom/wardrobe area to the bedroom which should be either removed or have warning signs to prevent tripping. The TV was also strangely situated at a right angle to the bed rather then on the wall opposite - I think the idea is that you can watch from the armchairs. The staff are generally cheerful and helpful - the restaurant was full at breakfast time so they took us into the cosy bar area and served us there, which was good. The location is superb, with the cathedral opposite and the high street a few yards away. Once you have seen enough of Wells itself, then Glastonbury and Wookey Hole are only a few minutes drive.

"Lovely hotel"

5
henry.d, Newport, Wales 20/12/2017

We travelled for a short break to the lovely city of Wells. The hotel is centrally situated, a short distance from the Cathedral and shops. We were upgraded to an an excellent twin room - very spacious with comfortable beds. We were on a bed and breakfast tariff - the breakfast was very good. Substantial evening meals are not for us, so we ate in the bar - the food was excellent. We really like this hotel and rate it highly.

"xmas break"

5
kittykatsheila, torquay 20/12/2017

had a wonderful two day break with 12 friends. The Swan is a wonderful hotel. Comfortable rooms just a trifle too hot. Very lovely food and service. The xmas scenes across from the hotel and inside were lovely. Also paid a visit to the Cathedral where some school children were having a practice carol service it was wonderful.Great market too.

"Lovely lunch"

4
293gill, Bristol, United Kingdom 20/12/2017

Had a really wonderful pre christmas lunch here. The food was fantastic as was the service and everyone so friendly. The only downside we found, we were sitting very close to a table with 3 kids under 18 months on and of course they scream ! why do lovely restaurants like this not take this into consideration and offer children seating in the other bar area. This is so obviously a 'grown up' restaurant serving quality food but the whole experience can be spoilt by not being able to hear yourself think. That was my only moan, this is really a fab place.

"Terrace great for drinks"

4
AdamBilgy, Trowbridge, United Kingdom 19/12/2017

Nice outside seating area overlooking the cathedral green. Food looked ok, but didn't try. Good quality beers and wines at reasonable prices. Had a massive gin selection which would also be worth a go...

"Not Overly Impressed"

3
Sherwell7, Bristol 15/12/2017

Booked a table here for lunch today but it wasn't great. We arrived a bit early so sat in the lounge & had a coffee, the table was booked at 12:30 & at 12:40 we were still sat there. I spoke to a young guy & asked if our table was ready, he said he would go & check but didn't return & was then just stood about. My brother asked another staff member & we were then taken to our table. My husband & I had a dish from the light bites of beetroot & goats cheese salad, on arrival it was a plate of lettuce leaves topped with three small pieces of goats cheese & four small pieces of beetroot. That said what we had was tasty but certainly not worth the £6 plus that was charged for it. A few of the staff weren't particularly friendly in fact the guy who took our food order who looked to be in a more senior role was quite brusque. We won't be returning, there are lots of much nicer, friendlier places to eat in Wells.

"Excellent!"

5
S371ZMrichardh, Cwmbran, United Kingdom 10/12/2017

Enjoyed a lovely night away at the Swan Hotel in November - so decided to return in December. On the day Wells was hosting their annual Christmas festivities and the atmosphere was amazing. Staff here are all helpful, friendly and professional - which always makes a difference. We'll definitely look for any excuse to return again soon!

"Cosy little gem"

5
User 09/12/2017

Fabulous hotel. Service friendly and unobtrusive. Alas they were completely full so we could only stay one night. The hotel is situated close to restaurants and bars but the bedrooms aren't at all noisy.

"Does the job Well(s)!!"

4
MrSimonDale, Kirkby Lonsdale, United Kingdom 08/12/2017

Stayed here for a night whilst on tour with other parents having watched sport locally. Good hotel with very friendly staff good rooms and a warm atmosphere. Car parking is at a premium but location is spot on Will be back next year!

"Wonderful Cathedral Suite "

5
Alan B, Launceston, England, United Kingdom 07/12/2017

We were at the Swan for our anniversary and I booked the Cathedral Suite as a special treat. We stayed for three nights with dinner each night. Nothing was too much trouble for the staff who without exception impressed. The Manager has clearly followed the tenet “Recruit for personality, train for skills.” The Suite comprised three rooms created from a ballroom I believe with an impressive copper bath, huge shower, dinning/sitting room and bedroom with walk in wardrobe. All elegantly yet comfortably furnished. Dinner was in the restaurant and after three nights there was a great deal we had failed to try. Breakfast was well cooked - I judge an hotel breakfast by whether they are able poach eggs, they can - with a buffet selection which did not disappoint. Waking to the view of the Cathedral started each day beautifully and Wells proved a location which did not fail to provide enjoyment as we explored its town and Bishop's Palace. I have stayed on business in many international five star hotels but the Swan has a great ambience and was for us a perfect hotel, perfectly located, and with exceptional staff. Thank you all.

"Wow in Wells"

5
Carol W, Leighton Buzzard, United Kingdom 06/12/2017

Called The Swan, but would be tempted to call it The Warren!! In the centre of the town with views across to the Cathedral, the hotel looks as if it has been recently refurbed to a very high standard. The Christmas decor was tasteful, the rooms spacious and comfortable and the staff were delightful. I was very impressed by the fact that the hotel have a resident cat??.

"Lovely in so many ways "

5
DJDB, London 02/12/2017

I live in Wells and this is my local bar/hotel so use it in many of its different guises. In the summer the terrace at the front and walled garden at the back are fabulous places to catch some sun and meet new faces passing through. The lounge in the winter with the fire roaring and the sofas and high back chairs is a great place to hide from the cold and warm yourself with something soothing, with the occasional visit from Snowball the hotel cat. This review was for a wonderful dinner I had in the main restaurant. It is a set menu with plenty of options. I chose the sea bream fillet as a starter, big enough for a main in many restaurants, lamb as a main, which was tasty but very rich, and then a fabulous blackberry and pistachio mille-feuille which was the highlight. The service was warm and professional from Ria and Franco, who do a great job of keeping the restaurant and bar running smoothly, and the lay out of the room means that even if dining alone, as many people travelling through the hotel are, you don't feel awkward. It has a very soft feel, yet solid oak panelling to give a touch of class. All the staff here go out of their way to make your stay comfortable, whether for just a cup of tea and a scone, or a week with a family or a wedding, and fill credit must go to Mark the manager who sets the tone.

"Very private feel beautiful location"

5
notatravelwriter, West Midlands, United Kingdom 01/12/2017

Visited here for my birthday back in June. I'd never been to Wells and it coincidently chimed in with a work trip for my other half. This hotel is lovely, really really lovely. I'm not entirely sure how many rooms it has to be honest simply because you felt really private and not like you were next to multiple people which was fantastic. The suite we had was a fantastic size, had a separate area with a sofa (the red and green room in the photos) lovely en suite with separate shower and bath and incredibly comfy bed, lovely and quiet (not that Wells is raving at night) As it was my birthday my adorable gorgeous thoughtful OH organised a bottle of champagne in a chilled bucket in the room when we got back from dinner. We didn't eat dinner in the hotel (although it does look fab) we pottered around a while when to one of the pubs (where Hot Fuzz was filmed) visited the Cathedral (very beautiful) and some of the surrounding grounds. For dinner we went to a Greek restaurant hidden away, can't think of the name of it now although I cant imagine Wells is overran with greek eateries.. it was delicious, we were slightly unsure as we were the only people in there, given it was a mid week but it quickly filled up and was full by the time we had our starters, really really delicious (prosecco on the menu was sweet) but great priced and I'd definitely visit again.

"A Little bit of luxury does you good!!"

5
Tasty_Mr_T, Southampton, United Kingdom 01/12/2017

Stayed here recently on Business and found that the hotel as been newly refurbished,. Right in the centre of town/city, shops bars cafes and cathedral all outside or close by. Perfect place for the Wells are walking out really. Lovely room overlooking the main street, it was a bit of a hike to the room from reception, but worth it as the room was well appointed with great furnishing and decor, it was a double room and as I was alone I had plenty of space but it would still be roomy enough for two!!. Clean bathroom with some good toiletries. Breakfast was good quality and plentiful and tasted good. The Wi-Fi signal is good and mobile as well as you are in the middle of the City of Wells (it is a city because it has a Cathedral) Lovely breakfast served by friendly staff. The Car parking is limited (30 spaces) and a bit of a manoeuvre to get in safely but otherwise and real class act of a hotel and I would recommend it.

"Evening at the Swan"

5
Ian A, Bath, United Kingdom 29/11/2017

Had dinner at the Swan Hotel, in Wells, last week. Will definitely be going again. Lovely welcome, elegantly decorated for Christmas, amazing selection of Gins, comfortable and unrushed environment with a warm fire and topped off with attentive service and excellent food. Very impressive with a nice feel of quality. Definitely worth a visit.

"Pre Christmas 4 day break"

5
User 28/11/2017

Once again another holiday break at The Swan (This must be our 6th visit). Nothing changes, we were greeted on arrival by Mark the general manager, who once again made us feel very welcome. The food,accommodation, and service were as high as we have always experienced. A distinctive, friendly, warm and comfortable atmosphere is always evident at this hotel no matter what time of year. May it never change. Michael and Suzanne Edwards

"The BEST Best Western - The Swan Hotel in Wells, Somerset"

5
ChrisW111, Wells, United Kingdom 27/11/2017

Excellent service; delicious food; beautiful surroundings and tasteful seasonal decorations. Well done Mark and team. With a group pof local freinds we enjoyed a really good evening. The dining room and the lounge afterwards for coffee, were comforatbke and relaxing.

"Culture Club's Night On The Tiles"

5
richardgreen12017, Wells, United Kingdom 27/11/2017

Excellent service from reception, throughout evening meal and relaxing in the lounge. Mark Tobin and his team are a credit to the business, not forgetting the head chef and young Ginny, a star in the making, you all got high praise from our Culture Club members.

"A memorable visit"

5
philipwelch21, Wells, United Kingdom 26/11/2017

Great food, wonderful views of Wells Cathedral, helpful staff and the best hotel manager I have ever met. The Swan Hotel has also built a well deserved reputation for supporting charities, local community events and improving the city's offer to visitors.

"A fantastic wedding reception and stay"

5
Jack B, Wells, United Kingdom 21/11/2017

We knew the Swan Hotel fairly well before we got married, so it wasn't too difficult to decide that this was the ideal venue to host our wedding reception. We contacted a few other places, but the very warm welcome we had at the Swan, along with the excellent rooms/facilities available, helped us decide that this was the place for us. Zoe, our wedding planner at the Swan, was excellent. She was very friendly and accommodating and worked really hard to make sure we had exactly what we wanted, even with 'last minute' changes. On the day itself, she was right there, on the front-line, ensuring everything went smoothly. We cannot commend her enough. All the other staff were very professional and friendly too - our thanks. The day was beautiful, and we are very pleased. The honeymoon suite was absolutely breathtaking, and definitely worth the experience. The wedding reception rooms we hired were quite spacious and smart but also had a nice 'cosy' sort of feel, matched with two well-staffed bars and a beautiful enclosed courtyard. The food and drink quality was excellent too, and quite reasonably priced (not too bad for 'wedding' prices, as can be expected). If you get the option (and the weather) photographs opposite the hotel front entrance, with the cathedral as a back-drop, makes an memorable photo opportunity. We had about 80 guests, and it was no bother at all. The hotel is ideally located in Wells too: close to shops and a local market. Overall, we strongly recommend this hotel as a wedding venue if you're in the area.

"Perfect Location"

5
smudgekins, Bristol, United Kingdom 19/11/2017

Hotel as been newly refurbished,. Right in the centre of town, shops bars cafes and cathedral all outside. Perfect place for the Wells carnival. Lovely room overlooking street so had a birds eye view of the floats from our window as they passed. Clean room and bathroom. Lovely breakfast served by friendly staff.

"Fantastic Group stay....."

5
Lisaloulou71, Plymouth, United Kingdom 13/11/2017

We have just returned from a group stay at this amazing hotel. The hotel, the food, the service and ALL the staff are great. Attentive & so helpful nothing was too much trouble. A great location with lovely rooms, log fires & scrumptious food.

"Great Hotel"

5
pigletReading, Reading 07/11/2017

We organised group ramblers weekend using this hotel as a base. From start to finish the staff couldn't have been more helpful. Avena the group bookings person was fabulous throughout ensuring we got just what we needed to make the weekend a success. 28 of us had a wonderful time, not a complaint from anyone which is quite an achievement! The food was lovely, rooms clean and well equipped, staff friendly and welcoming.

"Beyond the Call of Duty"

5
Dana C, Highlands, North Carolina 06/11/2017

The hotel is a lovely property with all types of rooms with friendly and warm staff including a cat named Snowball. Wells Cathedral is right out the front door and worth the visit as well as the garden. An extraoridinary thing happened at check out. I asked Aveda Shirley, the financial manager if someone could help me back out of the parking lot and she offered to bring my car around to the street. This is an example of old fashioned customer service.

"very enjoyable stay"

5
bowler2011, Sheffield, United Kingdom 06/11/2017

Very friendly professional staff, lovely room with comfortable beds and excellent food made our three nights stay in late October very enjoyable. This old coaching hotel in the centre of Wells is an ideal location for visiting the cathedral and the Bishops Palace, for which you get a discount on the admission when staying at The Swan.

"Excellent Sunday Lunch"

5
Leigh C, Bath, United Kingdom 05/11/2017

There's lots to like about Sunday Lunch in this hotel's restaurant. Friendly, professional waiting staff and excellent food. There is a set price for a 1, 2 or 3 course Sunday Lunch. On the day we ate the mains featured braised lamb, roast pork and roast beef. There was also a good veggie option and a fish dish. All the roasts come with a range of well cooked veg, lovely roasties and cracking homemade Yorkshire Puddings. Just about managed to cram in a dessert (v good brownie with choc sauce and salted caramel ice cream). The restaurant was busy, so worth booking in advance.

"Great location and such a lovely place. "

4
Sandra C, Leicester, United Kingdom 05/11/2017

Stayed for three nights on business. The bedroom was newly decorated and very fresh. Was a good size room with everything you needed. The breakfast room was great. Swift service and friendly. Ate in the bar and the restaurant and both I would recommend. All the staff are really friendly, professional and on the ball. From the reception area to the bar to the restaurant. Great place.

"Can't be beaten."

5
719taniae, Wells, United Kingdom 30/10/2017

I found all the staff to be very helpful and professioanl, nothing was too much trouble for them. The manager Mark Tobin goes above and beyond the call of duty, making everyone feel very special. We will most definitely be using The Swan hotel for future family occasions.

"The Best Hotel in the UK not just the West"

5
jonathane401, Wells, United Kingdom 30/10/2017

The Swan Hotel in Wells Somerset, is a fantastic experience. Never has so much effort to provide the optimum service been strived for. Mr Mark Tobin and his fantastic staff strive for perfection, and they achieve this through professionalism and expertise The Swan is as close to perfection as is possible.

"Perfect wedding venue!!"

5
User 30/10/2017

We recently had our wedding here and it was perfect. The staff could not have done more for us! The food was outstanding, the rooms were all lovely and all in all it was an amazing experience. I genuinely believe our whole wedding would not have been as good any where else! The cathedral suite was the most beautiful room I've ever stayed in and we didn't want to leave!

"Regular and would not have it anyother way"

5
Colbow, Nuneaton, United Kingdom 27/10/2017

Having now stopped on a regular basis at The Swan it becomes easy to take things for granted but I have to congratulate ALL the staff, they are friendly, professional, have attention to detail, and house keeping are excellent keep up the good work

"Perfect Location and lovely staff"

5
Merrilee M, Liberty, WV 27/10/2017

Our party of four loved the convenience of the Swan's location directly across from the Cathedral Close and it was also nearby several excellent restaurant choices, the Saturday market, all the attractions, and a Boots. The staff were stellar, particularly the host cat, Snowball, who charms everyone he greets at the front desk. The rooms are well proportioned and quite comfortable. The breakfast is excellent and plentiful and the service was top notch. The only down side is that parking can be a bit of a jam, which is only to be expected in this medieval town, but that adventure is easily sorted with a bit of patience and staff is very helpful. I would return in a heartbeat.

"A hotel fit for a cathederal"

5
User 25/10/2017

The hotel is perfectly situated for a visit to Wells. The room was clean and comfortable. The staff helpful and friendly despite being very busy when I stayed there. The car park entrance is a little daunting but it is not as difficult as it looks. Be sure to book dinner in the restaurant or you could like us end up being disappointed. Great place to stay.

"Cathedral Suite- Beyond Compare, Truly Magnificent!"

5
edloon, Basingstoke, United Kingdom 23/10/2017

Thanks to the amazing Lena on Reception, we were able to secure the Cathedral Suite for 1 night yesterday, Sunday. Yes the car park does have 2 tight turns but it was designed for 15th century horse and carts, not today's vehicles! There were plenty of SUVs in the small car park, a Jeep was parked next to ours so don't be put off! Check in was friendly and efficient, Lena showed us to our room (or more accurately, rooms, for there were 3 interconnecting ones). For once my partner was speechless! From all 3 large sash windows were right in your face, staggering views of the west face of Wells Cathedral. You could choose to view if bathing in the freestanding copper bath, or resting on the bed or maybe from one of the sumptuous chairs! My description can't do this suite justice, so I will share some photos below. The furniture was all period from a huge gilded mirror over a massive marble topped table, Louis XIV style chairs plus some more "modern" features such as a wind up gramophone, a long case Grandfather clock, I could go on. I was surprised that I could not locate the hospitality tray despite looking in all of the obvious places. I went down to see Lena and she smiled and apologised and she explained that you have to open the faux bookcase doors behind which was a full array of teas, hot chocolate etc. plus delicious cookies. Lena even provided a jug of fresh milk, nothing was too much trouble. The floor lighting around the copper bath, the rain shower and fresh flowers in the "lounge" area, all added a touch of luxury. Lena had booked us a table in the 15c restaurant downstairs, the Swans' 2 AA rosette eatery. We went for the 3 course option which was a very reasonable £27 each considering the quality of the food. I had the ham hock, leek and chicken terrine with home made piccalilli and sourdough bread, very good. My partner's butternut squash soup was well received. My main of pork belly was again top notch and my partner's plaice was enjoyed, despite a few tiny bones. We both elected to have the steamed orange pudding with mascarpone, devine! Full of flavour with a light airy sponge and orange jus. Service was impeccable, attentive but not intrusive. Breakfast was of a very high standard, serve yourself for the buffet items and then your choice cooked to order. My full Somerset grill was excellent with good quality ingredients, my partner had the vegetarian option and although she received fried eggs rather than scrambled as requested, she didn't mind. So overall, a most enjoyable stay, the Cathedral Suite is probably the best room(s) that I have stayed in. I thought that accolade would go to the 5 star Intercontinental in Madrid, where we had a suite which was exceptional but that didn't have the same views, even if they did have a top hatted chap on the door! Trouble is if we stay here again, which we surely will, my partner will settle for nothing less than the Cathedral Suite! Better start saving. Without exception, as well as Lena's star performance, all of the staff we encountered were polite, friendly and efficient. They were dealing with a large shooting party during our stay, but they took it in their stride. We booked directly with Best Great Western Hotels for this stay.

"Excellent stay at The Swan."

5
FlossieG65, Worcestershire, United Kingdom 18/10/2017

We recently spent 2 nights at the Swan. We were made very welcome by the young woman on the reception desk and booking in was speedily completed. Our room was in the Coach house which has recently been refurbished. Lovely clean room and bathroom and very tastefully decorated. Breakfast was very good and again, the staff were all friendly and efficient. I think the Swan provides excellent value. One or two points to consider... our room faced onto the High Street and there is some traffic noise to contend with. It didn't bother us much but might be a factor to think about for some people. Likewise, the Coach House room which we had is up 3 flights of stairs. Not good if you have mobility problems so ask when you book.

"Two night stay from Devon"

5
BrianLydiaRothery, Plymouth, United Kingdom 14/10/2017

Having previously stayed in lots of Hotels within the UK , this is amongst the best ! Very bright clean and tidy facilities, friendly staff and will return soon without hesitation , well done Swan Hotel :)

"Beautiful old hotel - a fantastic stay."

5
Sally F, Northampton, United Kingdom 13/10/2017

This hotel is in a very old building which faces on to the cathedral. Access to the car park behind is via a higgledy piggledy roadway between the hotel buildings and would be quite tight for a large car but there is plenty of parking space. Staff are very friendly and helpful. Our room was not in the main building and it was well decorated, quiet and very clean. We ate in the restaurant one night and the food was excellent - a good choice for each course and everything was well- cooked and tasty. There was also a good choice at breakfast with a buffet style continental breakfast as well as several hot items to order. A nice lounge area to sit in after dinner or at any time during the day. I would highly recommend this hotel and hope to return another time.

"Everything about this hotel was spot on."

5
User 12/10/2017

On arrival we were greeted by the Reception staff then shown to our rooms. Our room which was on the ground floor was well prepared and supplied everything that you needed. Dining staff were faultless

"Best Holiday in a long time"

5
Ann T, Pwllheli, United Kingdom 11/10/2017

Everything about this hotel couldn't be faulted from the checking in to leaving on the last day. As there were stairs to be climbed to our room a member of staff carried them up to the room for us. Room was spotlessly clean (and even smelled clean !!). Food was lovely - choice of 3 starters, 3 mains and 3 sweets plus tea or coffee afterwards. Breakfast was self service for starters and waiter service for the cooked breakfast - I had the chef special, Taunton Toast with crispy bacon every morning (which was a sort of Welsh rarebit and very tasty) my husband had the Full English which again was excellent. I would go back again to this Hotel and would recommend it to everyone

"The rooms we were offered we very tired indeed"

3
Moira102, Swindon, United Kingdom 09/10/2017

Avoid room 23 not old world charm but terribly warn out with peeling paintwork and wallpaper. The mattress dipped in the centre needing us to hang on to the bedframe of the four poster to get out of it. I wanted to leave in the middle of night and return home. We were offered and changed to room 20 in the morning, the place is a joke this room had nowhere in the bathroom to put any toilet bags and housed an ironing board not that there was any room to put it up. This four poster bed was high and I had to stand on a chair to get into bed as it had 2 mattresses but at least it didn't dip badly in the middle. The room was rather small and not the deluxe room we had booked. The bar and restaurant menus did not change at all for the 3 nights of our stay, fortunately there are plenty of places to eat nearby. After the first mornings breakfast I avoided it for the rest of the stay opting to eat in the little restaurants in the market place instead. Being a platinum Best Western reward holder we have stayed in many of the groups hotels this unfortunately was not to the normal Best Western standard and although I loved Wells I would avoid this hotel completely on my return. Please negotiate the entrance to the car park carefully to avoid damage to your vehicle. Wifi is intermittent in bedrooms.

BWSwanHotelWells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to post your comments. Please be assured that the opportunities in room 23 have now all been rectified. I would like to thank you for bringing the issues that you experienced to my attention.

"Really lovely hotel with fantastic location"

5
PhiljLichfield, Lichfield 08/10/2017

Visited Wells last minute as a result of Monarch collapsing. We arrived at the Swan hotel a little early but, as the room was ready were allowed to check in. Driveway to the car park needs careful negotiating but there is room. The hotel faces Wells cathedral - really lovely view. Reception were very helpful, recommending restaurants and bars. Our room was very nicely decorated, very comfortable with everything you need, including mineral water each day. The whole hotel is spotlessly clean and all the staff, including trainees very polite and helpful. Breakfast was first class and plentiful with locally sourced produce. Areally enjoyable stay in a lovely part of the country. We will definitely return.

"Birthday Celebration"

5
Karen M, Blackpool, United Kingdom 08/10/2017

Had a 2 night stay with evening meal and the food was excellent. We had a room in the coach house it was lovely and quiet great big bath had everything we needed. The staff where lovely very helpful gave us plenty of information on things to do and visit great part of the country to explore the cathedral is amazing

"Very underwhelmed"

3
AngieNewZealand, Sydney, Australia 02/10/2017

Friends & I had lunch here as it is well located in the city centre with great views towards the cathedral. The furnishings and decor were pleasant and the staff were welcoming, but the food we ordered was quite disappointing. I would have expected a Best Western hotel to offer better than average pub food in the lounge area, where we sat. The menu choice lacked imagination, and when we received our orders it was definitely not as good as I could have cooked at home. The food was served on cold plates so my meal cooled down rapidly. Having eaten at other establishments in Wells, I would say the dining experience here was well below standard. We were not staying at the hotel.

BWSwanHotelWells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to post your comments. Our bar food menu is currently changing from the summer snack offering to a more substantial winter offering. Guest feedback is very important to us and we are looking into the issues that you have raised. Once again, thank you for bringing this to our attention. Kind regards Mark Tobin General Manager

"Mid week birthday celebration"

4
amysdad, np26 3ls 29/09/2017

The car park has limited spaces and has difficult access. We didn't watch a lot of TV but the picture pixelated (weak signal?) too frequently. The location of this hotel is the primary reason we booked this hotel. I upgraded our room to look out over the cathedral - an expensive option, but the view and location were excellent. The food was superb, served by professional and helpful staff. Our room was clean with sufficient power plugs.

"Wonderful stay"

5
Roomeycannock, Cannock 26/09/2017

We stayed here for two nights for our Wedding anniversary en route home from Cornwall. It's a beautiful old hotel which overlooks the Cathedral, the staff were very friendly and polite, the food was delicious both the breakfast and evening meal. The room we had was in the main building and was clean and well kept. We had been advised that on the Saturday night there was a wedding and there could be some noise up until midnight, we appreciated the heads up, but to be honest there was little or no noise that disturbed us. All in all a good stay in the beautiful city of Wells, and we will certainly return at some point.

"WHAT A fantastic Hotel , in the heart of Wells"

5
655bridgeth, wells, United Kingdom 25/09/2017

Such a amazing hotel , The manager and his team are excellent in taking care of you , Very welcoming ,accommodating ,and very professional The food and the service were excellent , we really cannot praise this Hotel enough ,and the location is ideal ,Wells its self has excellent amenities

"Third visit to this hotel"

5
jess59Wales, wales 24/09/2017

We stayed at this hotel in 2009, we went back for a break at the weekend for my birthday and I have to say it's changed for the better in every way, this hotel is right in The middle of the delightful city of Wells, very central for all the shops and right opposite the beautiful Cathedral, since our last visit the hotel has been refurbished , we stayed In The Coach House which is just behind the hotel , it has 15 bedrooms. I Think and has been done beautifully, the only downside for our room was it was overlooking the high street and in the night it was very noisy, I don't think the windows are double glazed which is odd seeing as it has just been done out, and we had a shower instead of a bath which I didn't realise, but it was a large beautiful room. As for the food, the cooked breakfast was wonderful, I am very fussy about how my eggs are cooked and they were done absolutely perfectly, but there wasn't much choice in the juices etc, our evening meals were also very good and the staff were all great particularly the head waiter who was very helpful. This was our third visit to his delghtful old world hotel and we hope to go back very soon, Wells is such a lovely place, small but perfectly formed as they say lol. One other thing try to get there early as they have a very small car park, and it's first come first served, for an extra special treat or for a special occasion, book the amazing Cathedral Suite, absolutely stunning !!!!

"a great place to stay"

5
Julie L, Brecon, United Kingdom 22/09/2017

stayed this past week. Great room, clean, comfy bed. Fantastic staff from the housekeepers, reception, bar staff and waiting staff. All very polite, friendly, professional and could not do enough for you. I hope the bosses appreciate the team they have. Thank you to you all.

"Beautiful setting"

4
Jacqueline771, Cardiff, United Kingdom 18/09/2017

Our stay was one where everything went well! Warm efficient welcome everything explained at reception nothing too much trouble. Very kind to our elderly mother. Gorgeous room in historic part of hotel beams lovely interior design. Evening meal in hotel dining room delicious. The hotel has outside area opposie the entrance where one can enjoy the splendid view of Wells Cathedral whilst having morning coffee or sipping glass of wine. Recommend highly.

"Lovely View, Good Food"

5
royshereturn, West Midlands 15/09/2017

We had a stopover at The Swan in mid-August on our way to Devon. Check in was swift and we were directed to our room which was up several flights of stairs (we were aware of this as we asked for a room with a Cathedral view). The room was of a good standard although it was quite small for a Superior Double. We had a lovely view of the Cathedral and the hotels outside dining area.The standard of decoration throughout the hotel was good and in keeping with the age of the building. We dined in the restaurant in the evening (it was not fine dining with small portions, just good food with very reasonable portions). There seemed to be a lot of positive comments from other diners regarding the food. . All of the staff were helpful, very attentive and polite. We would stay again but would upgrade to a Deluxe Double as they looked very good.

"Wonderful repeat visit"

5
Curatorgirl, Exeter, United Kingdom 13/09/2017

We've been here before on several occasions as the location is perfect (opposite the Cathedral, next to historic main street and market place). The staff were very friendly and helpful, our room was lovely with a very comfy four poster bed, and the breakfasts were tasty. As on previous visits we couldn't eat dinner as they were fully booked, but there is a wide choice of options nearby - ranging from lovely restaurants to Waitrose for sandwiches. We'll be back.

"Great location"

4
Freemsdreams, Slough, United Kingdom 08/09/2017

Stayed for 1 night but would happily return. We had a lovely room in the recently re-furbished part of the hotel.(It could be tricky for less able visitors as was accessed by steps outside and stairs inside.) Really friendly staff, brilliant location and good breakfast. We wouldn't hesitate to return if visiting the area again.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for your lovely review, we look forward to welcoming you back to the Swan Hotel again soon. Best Wishes Mark Tobin General Manager

"Great Service"

5
LilyLawler, London 03/09/2017

We stayed here at the weekend as we had a wedding in Wells - very comfortable room and bed with all you need. The hostess was very kind and very friendly. Had a wonderful breakfast this morning also - very good service and would definitely stay again.

"Lovely"

5
25Silver, Essex, England 03/09/2017

We stayed here for two nights and found the hotel to be lovely. The room and bathroom were clean and the shower was excellent. We enjoyed a couple of drinks in the walled garden bar on the Friday evening and were pleasantly suprised to find them to be half price as it was 'Happy Hour'. Food in the bar was very good as was the freshly cooked breakfast on both mornings of our stay. Our room overlooked the walled garden and we were told in advance that there was a wedding reception taking place on the Saturday but that it would all be quiet by mid-night and it was. The hotel is in a great location in the middle of the city and just across from the cathereral. The staff were all very helpful and the reception staff went out of their way to print off a map so that we could walk to Wookey Hole and back - a very pleasant circular walk I would definitely recommend this hotel

"A successfully updated 15th century hotel"

5
susanmccallum, Honolulu 02/09/2017

The Swan was delightful: the room, the staff, the restaurant, and especially the location. I arrived at midday and had a bar lunch which I ate on the hotel's terrace which is across the road from the hotel with a full view of the front of the Wells Cathedral. The hotel dates from the early 15th century and now combines a number of the surrounding buildings. It's the only very old hotel I've stayed in that has been successfully updated to the 21st century without losing its charm. But it's sure not suited to anyone with physical disabilities. No lift, and there are stairs everywhere and most rooms are fairly small. I was assigned Room 3 which was way at the back and not bordering on any other room. It was small so would be a squash for a couple, certainly Americans who are used to space. But it had everything you could want except air conditioning. But the windows open, can be propped open at various angles, and in any case, England isn't known for heat. And there is a fan. Room 3 has a spacious tub room next to the bedroom, and then off that, through 18 inch walls, is a daylight room with a large sink and a toilet. I suspect it was originally in another building or added on. I had dinner one night in the restaurant and it was good as was the service. I planned to eat there my second night but there was a large group and I didn't want to eat late so I had a meal in the bar at a table in full view of the cathedral. The staff couldn't have been more helpful, genuinely friendly.

"Unrestful experience and little help"

1
351MingD, Kuala Lumpur, Malaysia 29/08/2017

We had a most unfortunate experience during our 2 night stay at the Swan last month. First off let me be fair to point out the positives - lovely historic building. We found our room to be small but charming and tasteful. Reception service for general requests prompt and professional. Location amazing and central - right across from the Wells Cathedral. Parking though is a squeeze with scarily tight turns. However, be warned that the hotel is popular for weddings, esp. for weekends. We saw quite a few marketing pamphlets for wedding packages. Needless to say, there was one during our stay. We were placed in a courtyard room directly facing the banquet area. We asked to be moved but was told the hotel was full. There was a live band playing till 11pm and guests still chattering right outside our room past that. Whilst I don't begrudge celebrations, I do blame the hotel 1) for not warning us ahead before our arrival or during check-in although when I asked to move rooms, the reception said they had notified us ahead via email of the event. We never received any such email; 2) room arrangements should have been made to place non wedding guests away from the banquet area. By the next day - I would at least have hoped for some peace and much needed rest but again our sleep in was interrupted by radio music and noise by either the clean up crew or maybe other guests. The walls are thin and windows are not double glazed. In any case if you do book at the Swan - request for rooms away from the courtyard. Event or not - that area always has guests mingling for drinks or just hanging out. During our stay, my husband had a dental emergency and was in a lot of pain on a Sunday. We called the hotel reception for assistance, was given a contact and told that it was only open the next day. That was hardly helpful. I was quite distressed as it is and wasn't up to kicking up a fuss. I had other priorities. I ended up researching the internet and calling a NHS hotline for help, finally finding an emergency after hours contact from a centre just down the street. They were really helpful and had a dentist call us right back, yes on a Sunday night too. I really thought the Swan could have been so much more helpful. They didn't even follow up or ask after our condition the next day. If the Swan administration is reading this, you might note that doctors and dentists in your town do attend and render services to hapless foreigners after hours. You might do well to update your medical refs to incl contacts of 24 hour medical assistance and adopt more sympathetic attitudes to your guests in need. To be fair, I'm not implying there was rudeness but then I don't think I need to turn up crying or banging tables to get assistance when I've clearly said it was an emergency.

"This hotel serves excellent food in a well run restaurant."

5
GeorgeB1, Bedfordshire 25/08/2017

We stayed two nights;Sunday and Monday, and ate two breakfasts and dinners. We enjoyed everything and thought it all to be of a very high standard. Our first meal was on Sunday evening and when we arrived the restaurant was already crowded including a tour group of more than thirty! We feared the worst, but service was quick, efficient and very pleasant. This standard was maintained at every meal. There is a fixed menu with sufficient choice at each course to ensure variety over a few visits. The hotel is in a historic building and this has pros and cons. The bedrooms are on several floors and across several buildings. There are many stairs and no lifts. Staff are very helpful with the management of luggage. Our bedroom (38) was clean, comfortable, quite spacious, light and airy with a good sized bathroom (shower over bath). We had no traffic noise but some internal noise from creaking floors both in our own room and those adjacent. On arrival I had been disappointed to be allocated to a room that had not been made up, but this was quickly resolved. At that point I did not expect to be writing a favourable review! However, the new room, food and service soon improved my disposition. The hotel has an outstanding location in Wells, a garden (across the road) with direct access onto Cathedral Green and unmatched views of the Cathedral. There is also a very quiet courtyard garden at the rear. We would stay (and eat) here again and we will recommend the Swan to friends and family.

"Wells Unchanged"

4
garysW5816FA, Basingstoke, United Kingdom 23/08/2017

The hotel is located directly opposite the cathedral and the terrace is across a quiet street at the edge of the cathedral grounds. Wells town center and market square is unchanged and only 100 yards from the hotels coaching entrance. Not all rooms have a view of the cathedral and many are located in the courtyard building of this historic coaching inn. The rooms are modern and well equipped for this type of establishment with some being updated. Parking although tight within the courtyard setting was adequate I had no issue finding a place to park.Our meal in the '15AD' restuarant was excellent. An excellent base if you are exploring the surrounding somerset landscape.

"Probably quite nice 10 years ago"

1
Sprayfinger, Loughborough, United Kingdom 21/08/2017

The strong smell of urine in the reception and lounge area was very off-putting from the start. The hotel was probably quite nice 10 years ago, but since then I don't think it has been decorated, maintained or certainly cleaned. The carpet in room 41 was disgustingly dirty and matted and we left without staying for our three day break.

BWSwanHotelWells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to post your comments and observations. Guest feedback is very important to us and we are investigating the issues that you have brought to our attention. Kind regards Mark Tobin, General Manager

"Lovely Old World Hotel"

4
Richard N, Winchester, United Kingdom 17/08/2017

My wife and me stayed for one night to celebrate her birthday. The room we had (no.48) was spacious, comfortable and quiet. It was up a few flights of short stairs. The staff were very friendly and helpful. We ate in the hotel restaurant for dinner, the menu was varied and the food was superb. The breakfast next morning was also excellent. The only disappointment was the Gin Bar which we found under-whelming with little atmosphere and unless you had a double or even treble of your chosen gin it was highly unlikely you could tell what gin you were drinking. As a couple who know their gins we found this a big disappointment.

"Short break in the centre of Wells"

5
James C, Glasgow 17/08/2017

This hotel is over looking Wells Cathedral and the lovely green space in front.It is located near the shops and market place.The Bishops Palace is adjacent to the cathedral and has lovely walks around the moated area.Wells is very convenient for touring Cheddar Gorge and the wider Somerset area.

"Great Britain at its Glorious Best"

5
little_miss_leanne, Worcestershire, United Kingdom 16/08/2017

From the moment of arriving at the hotel we were greated with an excellent front of house team, helpful and knowledgeable of the area. The hotel reception was very clean and inviting, Plenty of comfortable seats and a huge fireplace, although not lit at this time of year it looked perfect for sitting around for a return winter trip. The bar opposite has a happy atmosphere. The location of the hotel is directly opposite Wells Cathedral, having such a magnificent building right infront of you as we stepped outside of the hotel makes for a wow moment. On a quiet street it allows for plenty of time to stand and take in a magnificent view. Not only stand but sit in the hotels outdoor dining and drinks area. Wells has so much to offer from the Cathedral, Bishops palace with its amazing gardens and walks around the moat and fortifications. Plenty of high standard cafe's and restraunts. A good few pubs to quench a thirst after a long walk around the town. Back at the hotel we were given a beautiful room perfectly decorated with a large comfortable four poster bed and the most incredible view looking out to the cathedral. Down for breakfast in the morning, again greated by a friendly team of staff. The cooked breakfast was delicious and there's plenty to choose from for a healthy option. The swan hotel is a perfectly placed hotel, with parking spaces in its own car park. A great location with plenty to see and do. Clean and well decorated. An excellent team of staff. We made the right decision to stay here and highly recommend. We will be back for a longer break.

"Cool gin"

5
RodgerAnne, Cheddar, United Kingdom 10/08/2017

The hotel has an interesting gin bar with exactly 100 different gins on the menu, each accompanied by a paragraph explaining the infusions and botanicals of every gin, with the choice of three different mixers. There is the option to sit outside, directly in front of Wells Cathedral, the drinks being brought outside form the bar. Prices for a double are very reasonable and it's a fine way to spend the time before dinner which is served in a pleasant dining room. The menu is comprehensive, food is beautiful and the service is great. All in all a highly recommended dining experience.

"Overpriced and rubbish room"

1
User 10/08/2017

Our room cost a fortune (£174) but smelt of damp, was really tired and decorated like a 90s student flat. The double bed was bowing in the middle so we slept in another room which had bunk beds that looked like they belonged in prison. Don't let them convince you to stay in the Muse apartments at the end of the car park and pay more - they are horrible. When we asked for some money off the staff accused us of lying about whether we had requested a different room the night before. The location is great but most hotels in Wells will be very near the centre so I don't think it's much of a benefit. We would have tried to find another hotel but it was a very busy time of year. Not recommended!

natashamw, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to write a review of the hotel. I was naturally disappointed to read some of your comments. According to our records, we were expecting you on a different day. As you say, August is a very busy time for us and we often have little availability. Swan Mews apartments are popular with families with young children. To date, we have received no complaints about the bedding in this room but I will now replace the mattress. I have investigated the room thoroughly and can find no trace or smell of damp. I have asked our housekeeping team to be especially vigilant going forward. I sincerely hope that I have the opportunity to welcome you back to the hotel in the future. Kind regards Mark Tobin

"Quaint hotel friendly staff"

4
heathherring, Manchester, United Kingdom 03/08/2017

Stayed here last week on our way to Plymouth Wells is a beautiful city well worth a visit. The hotel is very interesting with some beautiful features. We opted for a superior and it was comfortable and well decorated. My only gripe with the room was the temperature as it was far too hot and the windows hardly opened to let in any air. The restaurant was a disappointment too as my fish tasted strange and had to be sent back. The staff dealt with it well and changed it immediately and gave me a free glass of wine by way of an apology. There is a good choice for breakfast and this made up for previous days dinner. We enjoyed the hospitality of the staff and loved Wells.

"Peace in Wells, England"

5
love_london81, Wiltshire, England 02/08/2017

We spent a lovely evening and night in Wells this week, celebrating our 36th wedding anniversary. The Swan Hotel is a wonderful place to relax and rejuvenate with a view of Wells Cathedral from our four poster room, unsurpassed. Evensong on the 100th anniversary of the Battle of Passchendaele was especially memorable. Why wait for another anniversary? ;)

"2 Night Stay"

4
EllieL199, Watford, United Kingdom 31/07/2017

My husband and i stayed here for two nights last week. The hotel is full of character with a well stocked bar...ideal for gin lovers! Our room was in the attic of the coach house and although it had quite a few stairs someone would of helped with our luggage had we of asked. All staff were attentive and we particularly felt that Lena on front desk was fantastic. Friendly, chatty and a pleasure to deal with. Food was also delicious. Would highly recommend.

"Sunday lunch"

4
soniavbuk, Walton on Thames 30/07/2017

We had a family Sunday lunch at the Swan. I've been here before. It's a plush dining room offering 1, 2 or 3 course lunch options on their menu. Easy parking at the back of the hotel. The food was very good and the staff friendly. We had drinks in the reception area before dinner.

"Great location"

5
Joan G, Bath, United Kingdom 30/07/2017

We wanted a quiet couple of days , illness meant we could not venture far. The Swan is lovely, asked for a quiet room and was given one in the refurbished coach house, small but delightful everything one needed. Everyone was so helpful , food very good I have quite a restricted diet but the staff were very happy to accommodate me. Special mention of Emma who was on reception in the evening .would not hesitate to return for a longer stay.

"Brilliant service"

5
User 27/07/2017

I stayed overnight in this hotel room only. It was only for a flying visit, and so didn't get to experience the food. However, I was travelling in an electric car, and phoning ahead to the hotel they went the extra mile to reserve the parking space with the charge point for me and then when I arrived checked all was OK. I didn't expect this, especially for a visitor who was only going to be there for a few hours in bed! Brilliant. In addition, room was comfortable with all the normal nice soaps and extra expected. Would love to stay again for longer, especially as Wells is a lovely place as well.

"Swan Hotel Wells"

5
Martyn R, Halstead, null, United Kingdom 24/07/2017

I have been going to the West Country for more years than I care to mention and been staying at the Swan Hotel in Wells, I have over the years looked for better accommodation but the Swan makes it very difficult as it just gets better every time I visit, so I would like to take this opportunity to say a big thank you to Mark Tobin and all his wonderful staff 10 out of 10 again.

"Wonderful"

5
one1worldtraveller, Ottawa, Canada 23/07/2017

Great location, the property has lots of character and excellent customer service. The food in the restaurant never disappointed us. Highly recommended, will definitely stay here again on our next trip.

"Lovely hotel and location"

5
Tim W, Truro, United Kingdom 14/07/2017

Lovely hotel and beautiful location in Wells, highly recommended. Bar and restaurant very good. Hotel rooms have been refurbished to a very high standard and are very comfortable. Only limited parking available but lots of public car parks if hotel full.

"Great location, characterful hotel"

5
keithfryan, Boughton, United Kingdom 12/07/2017

Large group of motorcycling enthusiasts stayed here for the weekend. Rooms are comfortable and well equipped. If possible try to get a room on the front as it overlooks the beautiful cathedral elevation. Friendly and helpful staff. Good choices on our group set menu, good food reasonably priced.

"Comfortable and friendly"

3
J6540LCdavidc, United Kingdom 10/07/2017

Room slightly dusty and dark. But satisfactory. Food and service healthy and good value . Wonderful position and will visit again to visit the charming city of Wells. Excellent access to the town for a short break holiday. The cathedral and bishops castle are excellent . Well sign posted walks with informative plaques throughout. Compulsory posting of 200 charaters on TripAdvisor is becaming tediuos and I will decline to use this website again.

"Well situated"

3
BoehmBawerk, Oxford, United Kingdom 09/07/2017

A classic coaching inn and very central in this small, low key city opposite the fabled cathedral. Service was great and everything was how you would expect it to be although the bathroom was utilitarian for the price and the room on the small side. Entry to and from the car park is a headache and at the wrong time requires much backing up and ceding of ground - but one should blame medieval burghers for that and not Best Western. Overall, a good option for all you might want to do in Wells but one might expect a greater degree of luxury for £120 plus.

"Excellant location"

5
James F, Ripley, United Kingdom 08/07/2017

An excellant location for visiting Wells supported with a team of staff that are professional from booking the room to checkout. The restaurant was good and the area outside a wonderful place to look at the Cathedral whilst enjoying a drink. The car park figures in many reviews but with care is not an issue. Only one thing grated whilst the bar drinks were average for an hotel a Prosecco was £9.50 OTT. If you take the wife get her on pints it's much cheaper. Suggestions for the manager the car park entrance mentioned above with tight S bends through the archways would benefit from traffic mirrors so to enable drivers and pedestrians to enter and leave safely. Also the sitting area on hot days could benefit from parasols. However, we would visit again without hesitation.

"Squeaky, but it's an old hotel !"

4
LordBoon, London, United Kingdom 04/07/2017

We had booked two rooms, as it turned out, on different floors, bit of a task getting the suit cases up to top floor as there is no lift, as lots of oap's stay here, not sure how they coped with the stairs. Floor boards are very squeaky, but it's an old hotel, i'm sure some travellers find it quaint, i found it irritating, especially whilst visiting the loo in the middle of the night. We couldn't dine in the restaurant at a time we wanted as there were functions on both nights of our stay, there are a lot of functions. There is a great little restaurant opposite called Ensemble, and a very good Italian restaurant 50 yards away. We, and other guests, had issues with fuses, especially whilst using the kettle, we had to change rooms for second night, staff fixed the problem apparently. Overall, i would stay here again as it's opposite a fabulous cathedral and the staff do their best with an aged, but stoic hotel.

"Excellent location, but not a good or characterful hotel"

3
Dickonbear, Paphos, Cyprus 29/06/2017

Our stay got off to a bad start when we were left to hump two heavy suitcases up two steep flights of stairs to our room. In the absence of a lift, an allegedly 4* hotel should automatically assume responsibility for getting bags to upstairs rooms. Our room had a small four-poster bed and an adequate en suite bathroom. But there was no minibar and no air-conditioning. It was swelteringly hot at night, even with the fan on, and we did not sleep well on either night of our stay. The restaurant offers a decent range of dishes, but a limited wine list. The bar boasts 100 gins, but does not have any interesting ideas on how to serve them. For an ancient inn, both the bedrooms and public rooms are surprisingly lacking in character and period features. The location - right opposite the cathedral close - is excellent. And room rates are very reasonable. But it was not a pleasure to stay here.

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to write a review of the hotel. I was naturally upset to read some of your comments. There are restrictions on what we can change in the fabric of this building. Our historic hotel is listed, (it dates back to at least 1422) so we are unable to install air conditioning or a lift. Porterage is available and this should have been offered to you. I am sorry if this was not. Our wine list has been compiled with the assistance of an industry expert and we believe it is well-balanced. We are always happy to receive wine recommendations from guests. As you mention, we stock over 100 different gins. We have an on-going training programme in place for our Food and Beverage team and I will ensure that gin service is on the next agenda. In the modernisation of these premises we have always been careful to ensure that period features are retained (for example the oak panelling in our restaurant). Often we are criticised for maintaining too many. It is a hard balancing act. I sincerely hope that I have the opportunity to welcome you back to the hotel in the future. Kind regards Mark Tobin

"The terrace view of the cathedral is unsurpassed"

5
alira, Chicago 28/06/2017

We stayed in one of the flats in the interior courtyard. The bedrooms are upstairs from a narrow staircase, so keep that in mind. But it was all nice and comfy. The parking is tight but free. It's very well-located, just off the High St. The afternoon tea (or evening cocktail) on the terrace looking out at the Cathedral is inspiring. It's really lovely. The tea is nice too-- but the view.... The best in town. Good wifi, to get prosaic here.

"Golden Wedding"

5
Shirley B, Plymouth, United Kingdom 26/06/2017

My husband and I hosted a celebration lunch for family and friends for our Golden Wedding. The food and service were excellent. Nothing was too much trouble and any extra requests were easily accommodated. We would highly recommend this hotel for any similar occasions.

"Good service and location but disappointing facilities"

3
Millie B, Newmarket, United Kingdom 22/06/2017

Well situated with a lovely patio/beer garden across from the main entrance through which you can step out onto the cathedral green. The hotel itself is a lovely old building, tastefully decorated and some excellent staff. The room had no air conditioning and, provided with only a desk fan, was too hot and very uncomfortable - while old buildings will have restrictions on modernisation, this was a deal breaker for us, with temperatures in the 20s overnight. We had to soak hand towels and drape them on us due to the heat in the room. The bathroom was a little small, yet adequate. However, some black mould around the bath tiling and unkempt bath panel were off-putting. The decor in the bedroom was nice but paint was peeling away in the window alcove. There does not appear to be a lift, and with steep stairs/meandering corridors, is probably not suitable for customers with mobility issues. We also found that breakfast was not included and would cost £19 extra per person. At £169 for the night, with no air conditioning, no breakfast and some maintenance/cleaning needed, we felt it was overpriced - very disappointing for such a lovely building.

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank your for taking the time to write a review of the hotel. It was good to read your positive comments. As you say, there are restrictions on what can be changed in the fabric of this building. Our historic hotel is listed and dates back to at least 1422, so we are unable to install air conditioning or a lift. Somerset recently experienced some extreme weather. It isn't usual for Wells to bask in temperatures in excess of 30 degrees celsius! I have informed our housekeeping and maintenance teams of your comments with regard to the décor. We have a rolling bedroom refurbishment program in place, so rooms are constantly updated. As with the vast majority of hotels, booking on a room only basis and requesting breakfast is more expensive than booking on a bed and breakfast basis. Our best offers are for bed and breakfast or dinner, bed and breakfast. I sincerely hope that I have the opportunity to welcome you back to the hotel in the future. Kind regards Mark Tobin

"A bit disappointing"

3
trudihair, Newton Abbot, United Kingdom 17/06/2017

I was disappointed with my room...ir was too hot..even with a fan on. The twin had comfy beds and nice carpet but the bathroom was pokey and actually needed a good clean. For £173 a night I felt it was very disappointing.the shower partition was very grotty and the bathroom looks like it needs an update. Down stairs the hotel is nice with a lovely are to have drinks with a view of the cathedral. I'm sure we just were unlucky with the particular room that we were given. Excellent location and drinks nor too expensive. Next to a very good Thai restaurant.

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to post your review of the hotel. Wells recently basked in extreme temperatures of over 30 degrees celsius. In an historic and listed building such as ours there are restrictions on what can be altered and we are not permitted to install air conditioning. I have informed our housekeeping team of your comments. We have a rolling bedroom refurbishment program in place, so rooms are constantly updated. Thank you for your positive comments. I sincerely hope that you will visit us again in the near future. Kind regards Mark Tobin

"Brilliant hotel for a short break.."

5
Janeda58, North Yorkshire, United Kingdom 16/06/2017

Have just returned from two nights at the Swan Hotel in Wells. The service and the standard of the rooms both excellent and very good value too for the dinner, bed and breakfast deal. The hotel is ideally situated with a lovely garden and bar overlooking the palace green. Would definitely recommend.

"Welcoming"

4
Victoria1513, London, United Kingdom 15/06/2017

The parking is found through a narrow coach way so I was glad I was in a tiny car. The welcome at reception was friendly and professional with everything ready for me and helpful info. My room was lovely but the bathroom was very narrow indeed. I assume every room is different given it is grade 2 listed. I was made to feel at home in the restaurant, the service was friendly and efficient and the food was very good. My only challenge was how unbearably hot my room was - so so so hot and no zircon or fan.

"Lovely Hotel"

5
Colbow, Nuneaton, United Kingdom 15/06/2017

just spent 3 nights at the Swan Hotel, found the staff very friendly and helpful, food was really nice although could do with having a more varied menu, my twin room was of a good size. For me this hotel is ideally placed in the centre of Wells with its offering of restaurants Their car park is shall we say challenging especially if in anything but a small family car Keep up the great work, I will certainly return

"Bad nights sleep due to traffic noise"

3
David H, Canterbury, United Kingdom 10/06/2017

Wrong size bed in the 'superior room' (41) should be a Queen bed and was only a standard double. Single glazed windows don't stop the noise of bins being emptied and deliveries at 5am. A good night's sleep is impossible.

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to review our hotel. I was obviously disappointed to read your comments. I was sorry to hear that you were woken early. The Swan Hotel is an historic, listed building and for these reasons we are not permitted to install double glazing. For readers of this review, I would like to point out that room 41 is on the second floor of the hotel. It is one of our most popular rooms (it has a tremendous view of the West Front of Wells Cathedral) and features prominently on our website and in promotional material. I don't recall ever receiving a complaint about the size of the bed in this room and believe that the bed is the correct size for the room. I sincerely hope that you will visit the hotel again. Kind regards Mark Tobin

"Long weekend"

5
User 01/06/2017

Nice clean hotel and friendly and helpful staff. We asked for a change of room and this was done with no problem. Just need to be careful when driving to the and from the car park as entrance is a bit narrow

"Wells, Somerset Best Western plus Swan hotel"

4
Owen B, Kleve, Germany 29/05/2017

The Best western plus hotel Swan is located just against the cathedral and the Bishops palace is just a minutes walk away around the corner. Hotel is really nice. Staff is very friendly and correct. If you are in the Neighbourhood Wells is a wonderfulp town to visit and i can recommend the Swan hotel for your stay.

"Good place for a short break."

4
User 25/05/2017

We were here for a short stay, which coincided with the two best days of the year so far. The hotel is situated on a busy road in the centre of Wells. It is composed of a fine ancient building on Sadler Street plus some annexes behind. The hotel is blessed by having a terrace opposite the building overlooking the Cathedral Green which on such a day as we had, is a perfect way to watch the evening light play on the magnificent Cathedral front whilst enjoying an icy white wine ( or beer). The hotel has many rooms with creaky floors as you might expect in an ancient building such as this. Our room although quite small was well decorated with comfortable furniture. The staff are friendly and obliging. The breakfast here is very good with options that can be ordered from the kitchen it is served in a pleasant dining room, where dinner is also served (not taken). I would recommend this hotel for a short break (or longer).

"Lunchtime visit"

3
Football_Mad_13, Bristol, United Kingdom 24/05/2017

We visited the hotel on a quiet Wednesday lunchtime and planned our meal to be taken in the garden area opposite the hotel overlooking the cathedral green. We found the young lady serving at the bar, Georgia, to be less than enthusiastic about serving us and unsure about a number of things during our visit. e.g. Table numbers and their location (even with a printed plan on the bar), notifying us what wines were available by the glass (red or white!!!!), the wine list was offered at a later stage. We waited at the table for our food but we're not given any cutlery, even though another table was given some by Georgia. When the food came it was delivered to the other table! The whole experience was less than satisfying and I believe some more customer orientated training is needed to make the customer feel valued. The quality of the food was good.

"Conference Visit"

5
Tom M, Exeter, United Kingdom 24/05/2017

I only attended a conference here back in February so cannot comment on rooms and restaurant etc. I found all public area's to be very clean and tidy and well modernised. The staff on hand were all very friendly and polite. The food and beverages served during the conference were all very tasty, good quality and great variety. I would love to return and stay the night or two to explore the city of wells, it has a small car park yes due to it's fascinating age and history however I managed to get an estate car in, parked and out again with little fuss. Well done to Mark and his team

"Fire Alarm Incident"

3
S H, Stoke-on-Trent, United Kingdom 23/05/2017

Our 2nd stay and unfortunately there was a fire alarm at night and very few guests evacuated the building, and after 10 - 15 minutes I ha to advise the duty manager to take a role call, he says he was sure that it was not a problem alarm........thats what happens when a serous incident happens and they look back and wish they had followed safety procedures, as such if none in place they nee to be, I discussed this with the receptionist, this morning and she also had a sloppy attitude towards safety and i then overheard her telling a colleague that some people were ok about the incident and some went right over the top...... Safety should be paramount , not hit and miss.

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to write a review of the Swan Hotel. The safety and welfare of our guests is of paramount importance to us. On the night in question, the alarm sounded for a short period and then silenced without any obvious reason or cause. In this case, we assumed the threat to still be active and the control of the building was immediately handed to Devon and Somerset Fire Services. The short alarm activation time meant that not all our guests were as diligent as you in reacting and evacuating the building. Upon my arrival at the hotel, (I live locally) I was advised that the fire services were in control and that following an initial head count many guests were reported missing. Please accept my apologies that a role call was not taken in the car park. At the time some guests were in the car park, the entire building was being thoroughly checked by teams from the three fire pumps who were in attendance. Please be assured that we take every fire activation incredibly seriously. The emergency services did an exceptional job checking the safety of the building before handing control back to me. Guests such as your good self were then allowed to return safely to your rooms. My sincere apologies for any inconvenience that this caused and thank you for taking the safest course of action that night. Kind regards Mark Tobin

"Great location, comfortable 'olde-worlde' hotel"

4
JandRandTandC, Birmingham, United Kingdom 21/05/2017

A fantastic location opposite the Cathedral and just a couple of minutes from every amenity. Comfortable (if a little poky) room, nice bathroom and comfortable bed, and a friendly welcome during the daytime. The gym was great too, plenty of space and workout options Be aware though that this is a very historic building and therefore some things just can't be got around: include in this list very difficult access to the parking with anything smaller than a small family car, very thin walls between rooms, and the windows are completely non-soundproof. Not criticisms, as they add to the character of the place. Some things could be improved: the night porter was very grumpy and reluctant to serve late night drinks although there were quite a few of us) The breakfast on the first morning was very good, but sadly the coffee (always my barometer of a good morning experience) was poor: not strong enough or flavoursome enough for my liking. On my second morning the breakfast itself was overcooked and had obviously been standing under heat lamps for a while too On the whole a very good experience though, would happily stay here again

"Excellent hotel"

5
Marko5915, Sheffield, United Kingdom 17/05/2017

Having stayed here over 30 years ago when I used to travel for business, I returned for a one night's stay to break a long journey Northwards and see something of the city of Wells. The hotel was much like I remember it, including the narrow, winding passageway which leads through the building to the car park at the back. You can do it in a big car, but you need to be careful! Having on site parking is a major advantage and one of the reasons I returned to the hotel, but it can get full so get there early. The room I had was clean, well equipped and very comfortable. I ate in the bar, which was good and the quality of food and drink was good too. The staff were friendly and attentive, at reception, in the bar and at breakfast, so overall I was very satisfied. The only down side to my visit was the city of Wells itself - whilst the cathedral is magnificent, all the traditional pubs in the city seem to have become bistros, brasseries, cafes and coffee bars :( . At least the hotel bar had a decent pint of ale.

"Afternoon tea"

5
Alison W, Wells, United Kingdom 15/05/2017

Four of us recently met at the Swan to enjoy a traditional afternoon tea. What a delicious experience it was. We were courteously welcomed and shown to our table. The tiered cake stands were loaded with finger sandwiches,cakes, scones and jam and clotted cream. We were also given a choice of drinks and had traditional tea, peppermint tea and a cold drink which were promptly served. There was more than enough food .. in fact we didn't eat it all sadly! All in all a very enjoyable afternoon in luxurious and comfortable surroundings.

"How many peanuts?"

2
ChristinaB223, Somerset, United Kingdom 09/05/2017

I attended a party recently where a cold buffet was supplied. The main memory of the buffet is that there were several pounds of salted peanuts between about 40 people (most went to waste). There were sandwiches but they were nothing exciting (the tuna was a bit dry), fried chicken fillets, a few roughly chopped veg sticks with some bland dips and sausages which were warm and a bit greasy (no forks or even cocktail sticks provided, so a high risk of greasy fingers on smart clothes). The waiters topped up wine glasses but there was no top-up offered for those drinking fruit juice. The coffee was cold by the time it was served and the tea almost clear in colour (and the glare from the waiter when one guest carried the milk to his table for his cup of tea that had been brought to the table - said waiter retrieved it very quickly). I'm really glad I wasn't paying for the buffet but feel sorry for those who were. At least the company was good. The cake was excellent but didn't look like it was supplied by the hotel. PS some better lighting in the loos would be good - very, very dark!

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to post a review. I was sorry to read your comments. We have recently catered for many functions at the hotel, but I believe you are referring to a joint birthday party. The content of the buffet and the provision of pre-paid drinks had been agreed in advance with the party organiser. A set amount of fruit juice had been paid for and once this allocation had been used up, non-alcoholic drinks were available to purchase from the bar. I have spoken with the waiting team who worked at this function and they inform me forks and napkins were available. I am sorry if these were not pointed out to you. As several of the party were elderly, our waiting staff brought hot beverages to them in their seats. They don't recall any complaints about the temperature of the drinks. The party organiser seemed very pleased with the event and didn't raise any concerns with us when she came in to see us the other day. I do hope that this will not deter you from visiting us again in the near future. Kind regards Mark Tobin

"Great patio view for lunch, but,"

2
User 08/05/2017

Great location, view of the cathedral, nice little sun-trap! Tasty food, but it was like all staff were on Day 1; food order come out wrong (4 times), no salt/pepper (3 times), no serviettes, spilt drinks, missing chips! Maybe they'll be better by the end of the week!

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to write a review. I was understandably upset to read your comments. We do have a number of new staff in our waiting team, but all undergo rigorous training and we always have highly experienced staff on duty with them. We suffered terrible technical troubles with our automated tills and ordering system the other day. This put incredible pressure on our waiting and kitchen staff. I'm very sorry that you experienced a level of service which was far below the standards we set ourselves. I sincerely hope you will return to the hotel again in the future. Kind regards Mark Tobin

"cathedral visit"

5
gktwru, Rowley Regis, United Kingdom 07/05/2017

I have to say this is a lovely hotel to stay at, very friendly staff are always cheerful, rooms are well equipped and nicely decorated. The location is ideal for the cathedral and local pubs and restaurants if you prefer to dine elsewhere, my only grumble is that they should provide a local real ale at the bar but apart from that its a really nice place to stay

"Excellent location, pretty little town and fantastic food"

5
Anurag S, London, England, United Kingdom 03/05/2017

The location couldn't be perfect, just to be clear that you do not have to have a Cathedral view room as it is just opposite to the hotel so don't be disheartening if the rooms with a view has sold out. The hotel is absolutely comfy with excellent service by staff and the cat, private little gym, the view is fantastic from the bar+lounge+outside coffee area, the food itself in the hotel is excellent but make sure you book for dinner or else be prepared to wait. They have got a parking as well. The town is the smallest town in England and still retains the original character. There are plenty of coffee shops, restaurant and few pubs around. The cathedral is just too magnificent and doesn't cost a thing to get in. I can't wait to go back in the summer.The only downside was the wifii from room doesn't work well but I didn't go to stare at my phone there so no complaints really.

"Comfortable hotel, excellent location, friendly service"

5
TracyBH9, Bournemouth, United Kingdom 01/05/2017

Lovely and comfortable hotel, excellent location in the heart of the old town, nice restaurants nearby. Rooms are comfortable with all the mod cons needed for your time away from home. Has a nice bar, good restaurant and food, with friendly staff. Highly recommend.

"Good stop for coffee or lunch"

5
Veggrower1, Addlestone, United Kingdom 01/05/2017

We had coffee in the morning and then returned for a sandwich lunch. Eat in the 'Gin Bar' and both times friendly and helpful service. Excellent sandwiches in pleasant surroundings. When warmer you can eat over the road with a terrific view of the Cathedral and the waiters will bring the food over. Must mention this: the toilets are clean and I haven't seen real towelling individual towels for drying your hands in years. Brilliant!

"A good place"

5
F7981FYsallys, Saltash, United Kingdom 01/05/2017

Very pleasant and comfortable hotel, very friendly, welcoming staff, clean and nicely decorated. Meals were all good, especially the scrambled eggs at breakfast and the local bread at dinner, and I particularly like that there is a resident cat!

"Friday night stay"

3
Sarah C, Melksham, United Kingdom 30/04/2017

After negotiating the very small car park (I appreciate that the hotel is hundreds of years old) we were welcomed by a friendly reception (including the resident cat). I had been looking forward to my stay for several months. I was taken abck when informed that breakfast was almost £15 each if booked prior to 22:00 hrs and almost £20 each after that time. Upon entering our room in the coach house I was disappointed to find my room was nothing more than an up market Premier Inn room - I was expecting something more in keeping with the history and age of the place. There was Tea/coffee facilities in the room but only one small bottle of water with two glasses. On our way out for the afternoon I asked at reception for another one and was told one would be placed in our room - upon our return at 23:00 hrs it still wasnt there. After ringing reception one was promptly delivered. The room at this time of night was very cold so we used a blanket out of our vehicle to try and get warm and yet in the early hours of the morning the heating must've come on as the room became stiffling to the point we had to have the window open. Our room overlooked the high street so was very busy and noisy in the morning. Our room didn't have a bath but instead a large shower and even after placing two towels on the floor the shower still made the floor soaking wet as the glass screen wasn't big enough. I've given this 3 star due to the exterior looking for pretty and it proximity to The Bishops Palace and the Cathedral. All said and done the room was over priced as was the breakfast and due to it being so cold we struggled to get to sleep before then being woken just a few hours later by both the noise of the high street and the room being way too hot. I wont be staying here again. Next time I'm going to stay at The Crown just a few yards away. Be warned people access to the car park is very tight unless you own a dinky car! and you'll be lucky to get one of the few spaces!

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to review our hotel. Naturally, I was disappointed by some of your comments. Taking the issues you raised in turn, I would like to clarify the following; The entrance to our car park is reasonably narrow. The hotel dates back to at least 1422 (it's a former posting house) and this is the entrance through which horses and carriages used to pass. Modern 4x4s can access this entrance (with care) and the car park has space for 30 cars. Your reservation was for room only. Room only guests who decide to have breakfast at the hotel are charged £14.50 per person if booked prior to 10pm or £18.50 per person after that time. If a guest wishes to enjoy breakfast here, it makes financial sense to book either on a bed & breakfast or dinner, bed & breakfast basis. Our Coach House was shut during January, February and March while the 15 bedrooms and bathrooms were completely refurbished. Guest feedback following these refurbishments has been excellent. As our hotel has a 4 star AA rating, the central heating is on 24 hours a day (subject to the thermostat setting). I'm sorry if the heating in your bedroom wasn't initially working. Problems of this nature should be reported to our reception team. Our in-house maintenance team can then investigate and rectify these issues. Guests are welcome to turn down the radiators in their bedroom. Noise on the High Street is obviously out of control. Wells is a very small city and rowdy behaviour is unusual. I'm sorry if you were disturbed. Kind regards Mark Tobin

"Amazing stay with classic car group" Drive it Day""

5
jay00_12, Plymouth, United Kingdom 26/04/2017

Not sure where to start !! From the moment I made a call to the Swan I knew that our stay would be good every thing was as offered from the reserved car park space to our meeting room in the morning with Bacon baps and coffee for those joining us for the days drive. The food and service for our dinner was very good lovely helpful staff,you can tell when a hotel has a good manager. Thank you Mark and your team. Ps We had booked Lunch at there sister hotel the Shrubbery in Ilminster the Swan looked after our booking to make my life as the organiser easier. Pps very good Lunch and a lovely drive through the somerset countryside.

"Ideal location for visiting wells, wonderful food and service"

5
AustinBooth, Bristol, United Kingdom 25/04/2017

We only stayed one night dinner, bed and breakfast but will definitely return. The team reorganised their booking schedule to accommodate our son in a large well appointed room. The hotel and room was spotlessly clean. The atmosphere was efficient but relaxed. The food was super and the menu interesting and varied. Nothing was too much trouble. Thank you Mark and team for your warm welcome. Austin and family.

"39 steps to Room 45 with a small bathroom."

4
Brian161, London, United Kingdom 24/04/2017

An excellent location in the centre of Wells and overlooking the cathedral. The staff were friendly and efficient with a quick service at breakfast and the evening meals despite the Hotel being full at the weekend with wedding guests and another large group. The only disappointment was room 45 on the top floor and with no lift plenty of stairs to climb. The room was well furnished but the bathroom was very small.

"Perfect location for visiting Wells Cathedral. Excellent food"

4
RobertMBE2014, London, United Kingdom 17/04/2017

Stayed 2 nights on a half board basis, and certainly saw no other restaurants to beat theirs. Staff in all sectors extremely helpful and friendly. Many rooms refurbished. Several in outbuildings. Would recommend not to sleep overlooking the High Street because of noise of deliveries and rubbish collection at unsocial hours. Plus late night revellers. Definitely the best place to stay in Wells

"Great location and top notch food"

5
Terri04, kent 12/04/2017

We enjoyed 3 nights at this hotel and loved the location. With a wonderful view of the cathedral from the bar, and just minutes walk from the Cathedral, Bishops Palace, museum and shops - perfect. Our room was quite small, but fine. The bathroom was even smaller, but still ok for 3 nights. The restaurant is amazing with great service and the most delicious food. Great value for money.

"Fabulous dinner in the restaurant "

5
Nicki49, Yeovil, United Kingdom 12/04/2017

We ate in the restaurant at The Swan last night it was fabulous. Excellent value and beautifully presented food. Nothing was too much trouble - the staff were very attentive. The lamb was tender and succulent and the whiting starter delicious. The surroundings are restful and attractive. Well worth the £19 for two courses.

"Good nights sleep"

4
mcdange2017, Somerton, United Kingdom 11/04/2017

Stayed for just the one night whilst attending my daughters wedding. Good comfy bed, nice room. Plenty of choice at breakfast. Had a total of 4 rooms booked for various members of the family and we all enjoyed our stay.

"50th Birthday Party"

5
User 28/11/2016

Had my 50th here at the weekend, the venue and service were absolutely brilliant. Thank you for making it so memorable, I will certainly be recommending it. The views of the Cathedral are stunning and Wells itself is just a beautiful city. I will be returning without a doubt.

"Fantastic upgrade "

5
User 27/11/2016

We couldn't have been more pleasantly surprised at our fortune. A fantastic weekend with a beautiful room and delightful staff who were genuinely helpful and friendly. Hotel is quirky with an amazing selection of gin!

"Pleasant and friendly stall"

4
John Brian E, Bath, United Kingdom 20/11/2016

My wife and I took a short break at the hotel to take advantage of the opportunity to see the illuminated carnival in the City, on Friday evening. The room was very comfortable, the staff we met were all friendly and helpful. We had booked B&B, but had dinner on each, of our two days stay, in the restaurant. We opted for the two-course menu, which had enough choices to select from. The food was well cooked and presented. We enjoyed our stay in spite of wet Somerset weather on Friday and will recommend the hotel to friends.

"Lovely, friendly hotel"

5
anji_7, South of England 16/11/2016

We stayed here for a short break and I'm so pleased I picked this hotel which is situated in the centre of Wells. Each member of staff was friendly and the hotel had a comfy feel about it. We booked for half board and the food was excellent. At breakfast there was a choice from both the Continental and the more 'traditional' breakfast menu. Dinner consisted of three courses and to be honest it was a pleasure to select from such an interesting and varied menu. The food was just superb and full praise to the chef and his team, including those working in the dining area. Our room looked out over the High Street and there was no bother with noise, even though it was market day this morning. This is an old and historic hotel which adds to the charm, so think warm, comfortable and welcoming.

"If you like quirky you are in for a treat"

5
Trevor H, Chulmleigh, United Kingdom 14/11/2016

The location is very good, center of Wells convenient for cathedral, bishops palace etc. also the market and the town with all Wells has to offer. The room was spacious and comfortable, the staff were welcoming, despite a minor issue with dining time. The food I enjoyed, some unusual selections but nicely cooked and presented. However I would warn you that as a result of this being an old building some aspects are very quirky, the slalom approach to the car park, which does add a layer of protection when you are in. The stairs are interesting, no lifts, so if stairs are an issue this may not be the hotel for you? Also the plumbing can be noisy and the single glazing a little drafty. We didn't try to ask about food other than that on the menu so can't comment. All that said we enjoyed it and if we go to Wells again, which is very pretty, we would certainly want to stay at the Swan!

"quirky but in good way"

5
sbccolin, Southend-on-Sea, United Kingdom 11/11/2016

Excellent hotel in all aspects , location is superb in the centre of Wells . the building (s) is listed so expect an element of quirky layout, and not necessarily mobility friendly if you cannot do stairs Hotel car park at the rear has a tight entrance through the building. All areas recently refurbished with destroying the character of the building Staff very friendly and helpful, I had inadvertently booked a twin by mistake but receptionist sorted a double without any hassle Restaurant food was lovely, be-warned the portions were big but everything was delicious Free internet good speed and bedroom comfortable. note Wells one way system can be a bit of obstacle dependant on which direction you have come in from !

"Swan Mews - Suite 1"

4
ghayet-patino, London, United Kingdom 11/11/2016

This is the 2nd time we've stayed at Swan Mews (which are the self catering apartments located behind the Swan Hotel - for some reason I can't seem to review the apartments seperately) I traveled to Wells with my husband and my brother to visit friends and see the sights of this beautiful part of the country. We chose Swan Mews as its not always convenient, when youre traveling as a group, to have your friends pop in and out of hotel rooms so the self catering apartments were perfect for us. Our apartment was no.1 which is on 2 levels. 2 bedrooms upstairs with ensuite bathrooms. One double room with Shower and Toilet and one twin room with a bath and toilet. Downstairs is an open plan living/kitchen/dining area with fully equiped kitchen and a dining table for 4 plus and sofa and armchair, TV and Stereo. There is also a Toilet downstairs. On both occassions we've stayed here the apartments have been clean and comfortable and the staff have always been very friendly and helpful. When we arrived we appeared not to have any hot water but only 10 minutes after we contacted the hotel reception they sent someone over to reset the boiler and show us how it all worked, so we were more than happy with that. i really enjoy staying here and would definately recomend it. No doubt we will be returning.

"Great place to stay"

5
solent_man, Lee-on-the-Solent, United Kingdom 01/11/2016

We have stayed here on many occasions including Christmas and new year. it is a beautiful old hotel but with all mod cons you would expect, staff are always so attentive nothing is ever to much trouble. The food is excellent cant say we have ever been disappointed in any way.

"Lovely place for a break"

4
Peter L, Bristol, United Kingdom 01/11/2016

We were here for three nights as I was singing services in Wells Cathedral. The Hotel and Cathedral are conveniently opposite each other within a three/four minute walk. We had a very nice room on the first floor, our only complaint in this regard, was that the bedside lighting was not very good for reading. That aside we had a very comfortable stay. We eat in two other establishments in the town, our last night we ate in the hotel restaurant, the same room where we had breakfast. Dinner was very good, I had roast pig cheek to start followed by a very good rump of lamb, my wife had a very good plaice. The staff were all very willing and helpful and we had a very relaxing stay.

"Ancient and Modern"

4
alanl58_10, Bude, United Kingdom 30/10/2016

Stay for a few days whilst exploring Wells Glastonbury & Street. Nice room, well appointed, and a warm welcome, though the bar staff seemed to have a language barrier. Restaurant ok, though difficult to get a table at a convenient time. But our main worry were the ancient stairs; very narrow and not very safe when descending with a heavy suitcase. Strongly suggest that the owners invest in a lift!! We were pre-warned that there was a function on the Saturday night, and, yes it was loud, and yes, it was irritating; we were glad that it finished by midnight.

"Great hotel in Wells"

5
Andy H, Esher, United Kingdom 29/10/2016

We stayed for a long weekend in the Swan, with a very comfy room in the Coach House annex - though the creaky floor must have kept the people below us awake! The restaurant was very good indeed and we dined there every night. The hotel is very near all the main attractions, cathedral, bishops palace, market etc. We will stay there again.

"A great stay"

5
User 27/10/2016

Stayed here for two nights DB&B at the end of a week visiting hotels and restaurants. The location opposite Wells Cathedral is exceptional and the food is equally as good. At tonight's meal I had as good a sirloin steak as I have ever had. For sweet I chose creme brulee which contained sweet potato. I chose it out of curiosity but it was excellent. My wife had lamb both nights it was so good. Breakfast was also excellent. Staff have been friendly and helpful throughout. If we are anywhere near this part of the country again we will visit again. A great end to a good week.

"A wonderful experience but beware stairs, listed building status means no lift."

4
lizandianp, surrey 25/10/2016

We had a lovely room (4) which overlooked the garden, the close and the West front of the cathedral, magical at night.The big 4 poster was very comfortable, two deep armchairs and another chair at the desk. Excellent bathroom, shower etc. No street noise and we did not hear the disco which we had been warned about when booking. Breakfasts were excellent but the staff were TOO efficient in that our "full English" arrived before we had been able to get half way through our cereal, this happened on both days We managed the car park well enough although it is tight. The Crown on the other side of the square has the same problem, they are both 500 year old coaching inns and listed. Now the 2 gripes. There is no lift, fine for us but we would like to recommend it to an elderly fiend who finds stairs difficult. The stairs to the first floor are OK but those to the second are very steep and unsuitable for the elderly.There are a couple of disabled rooms however. Again due to its age the hotel; car park can flood with consequent smell of drains which we suffered on both days. Lounge and bar excellent staff superb. Would love to go again.

"A friendly place with a great view of the cathedrial"

4
304don, Cambridge, United Kingdom 25/10/2016

Stopped of here on return from Cornwell to Cambridge. Dinner bed and breakfast for two very good value. stayed in the Cathedral suit. !!! recommend this is the room to book, indeed three rooms with a gold bath.!

"Lovely!"

5
Aval9, Bridgwater, United Kingdom 24/10/2016

We only stayed one night and with an evening out planned we were unable to have dinner in the hotel (shame). Many hotel rooms have just one chair, inadequate in a double room. Our room in the coach house had a seating area with a table and two small but comfy chairs. The bed was comfortable and we both slept well. The bathroom was similarly satisfactory, thick fluffy towels, good toiletries and a hot shower. Breakfast in the restaurant was very good, the service friendly and efficient. The whole team were friendly and helpful. A very happy stay.

"Wonderful Stay"

5
Sharon099, Plymouth, United Kingdom 22/10/2016

This was my 3rd stay at the Swan & I'm still as impressed as I was the 1st time. The hotel is virtually opposite the cathedral and very close to the Bishops Palace (with moat and swans) and the main square. We had a ground floor room in the Coach House which is separate from the main hotel, but only by a few steps. Check in was straightforward, receptionist was very helpful. Our room was clean and comfortable. We had plenty of tea and coffee, 2 packets of biscuits and 2 bottles of water. Breakfast was a selection of fruit, cereals and juices with hot food delicious and cooked to order. We had an evening meal in the restaurant on our second night which I felt was very good value and really really tasty; if the portions hadn't been so generous I could have eaten it all again :-)

"Great Location and Staff - Noisy Room"

4
FreelancerLondon, London 22/10/2016

We received a very warm welcome as walk-ins on a Friday evening. All the staff were very friendly and helpful. Enjoyed a lovely beer in the bar on the ground floor. And a great English breakfast the next morning. Very nice hotel in great location for exploring the city of Wells, marred by noisy neighbours in the next room. We could hear them chatting and the noise from their shower. Shame!

"Nice, but old"

3
MicheleDahl, South Lake Tahoe, Ca 21/10/2016

Parking is really sketchy, but doable. The staff are super-friendly. The room we stayed in was a bit on the dingy side, and it overlooked the main street, so at night it was a little noisy. The food was excellent! But, if you are exploring the city, you couldn't get a better location!

"Great in parts"

3
User 20/10/2016

Let's start off with the positives. We really enjoyed our stay. The staff were excellent, the food was superb, the location couldn't be more central to Wells. Plus a very comfortable bed. There was far more to do in the area than we could fit into our stay. So why didn't I score higher? Well the room we were in (room 52) is in a small block badly in need of updating. Small room, insufficient storage, a shower that was dangerously variable and a sash window that rattled noisily during the night. Having said that, this block is going to be completely refurbished this winter, so many of these issues may be sorted. One thing that probably won't be sorted is the car parking - it's tight to get in and out, and there are fewer parking spaces than rooms. In our 7 night stay, there there was only one occasion when we couldn't get into the car park, but this might be more of an issue at busier times. There was one night with a function with a disco. The music went on to around 11:30 pm, however we were told about this at the time of the booking, and it really wasn't an issue.

"Great staff; lots of food; noisy room"

4
NeilJehane_23, Harrogate 19/10/2016

Really friendly, helpful staff and a hotel cat named Snowball - good start. Food in the restaurant is good and the potion size I had was massive (an aubergine stew with pasta), certainly defeated me. Delicious though. Veggie breakfast was good too. The hotel obviously old and therefore the floors are uneven and creak, a lot. The room I had, 59 in the Coach House, overlooks the High Street and there is quite a bit of noise from here too; no double glazing noise insulation here. A little sleep deprived. There is a large car park to the rear but the access is tight, with dog-leg entrance so be careful if you have a larger car.

"Curate's egg: great location and innovative food but dingy and noisy rooms"

3
User 18/10/2016

We had a two night stay with friends and went with sensible expectations of the standard of the hotel. In the end we were pleased and disappointed in equal measure. The location right next to the Market Square and the main visitor attractions was ideal, but it's difficult to see how anyone could find the rooms (we had booked superior rooms) anything but dark and slightly oppressive. Surprisingly for an old building, the walls were paper thin, so we could hear our Japanese neighbours conversation clearly when they came in at 01.09 in the morning although they didn't raise their voices. The one major upside is the food. Our room rate included dinner and we enjoyed two really excellent meals with unusual dishes and flavour combinations, all cooked to perfection. Standout dishes were grilled plaice on a bed of samphire and tasty Jersey Royal potatoes, slow cooked Pork Belly with a chorizo and three bean ragout and Rump of Lamb. The Guinea Fowl was also good. The staff were as variable as the rest of the hotel experience. Inexperienced, under-trained bar staff but top class receptionists and brilliant waiters. The car parking is limited and awkward to access for large vehicles. One serious word of warning: check to make sure there is no event at the hotel's function suite before you confirm a reservation. We didn't and endured a hideous two hours after dinner on the Saturday evening, when our room was literally vibrating from the heavy bass of the disco music. We weren't warned (which the staff said we should have been) and there were no management staff to complain to at the time. But to be fair, we had a grovelling and sincere apology the next morning and we were not charged for the room for that night. Good management, just twelve hours too late.

"Great location with a wonderful view"

5
Catcornwall, Truro, United Kingdom 09/10/2016

We stayed for one night and paid extra to upgrade to a Cathedral view - definitely worth it ! We had a large, very comfortable room with a big bathroom (shower over bath) and were pleased to have 2 very comfortable chairs so we could enjoy the great view of the West Front of the Cathedral - wonderful and better yer when floodlit after dark. After Evensong (service beautifully sung by the Girl Choristers) we had a very tasty dinner - most enjoyable. Breakfast the next morning (we had been warned) was frantically busy but we were served very quickly with an excellent breakfast. We were lucky to find a parking space at the hotel on such a busy night but I think there are other car parks nearby.

"reunion"

5
vetx2, South Molton, United Kingdom 08/10/2016

city centre, ideal didn't have to use the car once. very comfortable & welcoming hotel. Perfect situation to visit cathedral & bishop's palace.. Our group have been meeting each year for 20 years. This has been one of the best hotels for our purpose that we have stayed in.

"Lovely place, lovely staff"

5
janeyb2016, Sevenoaks, United Kingdom 06/10/2016

Spent a few days here recently with friends I made many years ago whilst Teacher training. We has 4 twin rooms, all beautifully furnished and comfortable. We had a half board deal which was excellent. Breakfast, a wide choice, was enough to keep us going through the day with just a coffee and cake mid afternoon. The dinner menu was delicious with opportunity to not repeat choices, unless it was a favourite, on every evening. The staff were efficient and friendly. Positioned immediately opposite the cathedral and near the main shops an ideal situation

"Historic coaching inn brought into the 21st century"

4
Paul B, Chesterfield, United Kingdom 02/10/2016

A quirky hotel with lots of history that retains its charm whilst having been brought up to date. Very friendly & efficient staff. Food of a high standard especially the breakfasts. With a building of this age you have to expect creaky floors etc but it adds to the charm

"Short stay"

5
jmw869, Eastbourne, United Kingdom 30/09/2016

Stayed with group of seven friends for reunion. The staff were very friendly and helpful. There was a good choice of food on the menu. We had the Bed breakfast and evening meal option. Very good value.

"Lovely Weekend Break"

5
Jacky W, West Sussex, United Kingdom 28/09/2016

We booked a room for a weekend in Wells and could only book a twin-bedded room on the Internet. On arrival we queried if there were any other rooms available and the reception could not have been more helpful. We were given a room in Swan Mews, one of the lovely little self-contained apartments. It was very good, comfortable and clean and had everything we needed. The staff were very friendly and helpful and the "hotel cat" was gorgeous! My only grump if I had to have one is that the breakfast seemed quite pricey but as we didn't try this possibly it was worth the money? However, there are plenty of places in Wells where you can enjoy a breakfast at a much cheaper price. A lovely stay in a beautiful city and would definitely return. I was very impressed with the helpful, friendly staff.

"perfect view from a beautiful place"

5
Harry F, CHESHIRE, United Kingdom 26/09/2016

You can understand why this is a Best Western Plus. Great Food , Nice place to stay in a good location to tour Somerset. Definately going to return. Stayed in the Coach House which is off a small carpark to the rear of the building. Quaint and like a row of cottages. The 3 day Leisure break, Bed ,Breakfast and evening meal is worth every penny.

"Absolutely dreadful"

1
User 24/09/2016

The worst hotel for the money I have ever stayed in in the UK. My room cost £140, and I as I write this at 10:30pm I can hear the thump of the hotel's disco and the shrieks of drunken revellers as though they were in the next room. I am on the top floor of the hotel up 2.5 flights of stairs and according to the front desk,'as far away as it is possible to be' from their function room where there is a disco tonight. I assume that the owners try to run functions of this kind as frequently as possible. I am apparently as far from the disco as possible. And it is appalling. So I advise everyone to avoid the Swan if you want to get to sleep before midnight. My room is dingy in the style of a 1950s boarding house, with old and tired furniture. There is no lift. The wifi is unusably slow, with a spectacularly irritating login, which does not remember you, and therefore requires their tediously complex password to be entered in each time - in your browser. The room is full of officious little pieces of laminated card with instructions on. The tiny TV can only be seen in bed by tuning your head at right angles. This was the only hotel room available in Wells tonight. I just had a wonderful and uplifting evening listening to the cathederal choir. My memory of that has now tainted by this overpriced, noisy, dingy apology for a hotel. Next time, if this is the only option, I won't go to Wells. Just dreadful. Dreadful.

Swanhotelwells, General Manager at BEST WESTERN PLUS Swan Hotel, responded to this review
We appreciate constructive criticism. We don't always get absolutely everything right but this review is simply unfair. The hotel is a popular venue for civil wedding ceremonies and receptions. On Saturday night a wedding reception took place in our Ivory Suite and Garden Room. These rooms are separate to the main hotel and to the Coach House which also has bedrooms. Live music is not permitted at any functions and music has to finish by 11.30pm (as was the case on Saturday). No other guest has made a complaint about the music on Saturday evening (and we have reviewed all the feedback forms from guests who stayed at the weekend). Indeed, weekend feedback was overwhelmingly positive (and the hotel was full). The main hotel dates back to at least 1422 and is a listed building, so we don't have a lift. Porterage is available for guests who require assistance with their luggage. We have a rolling bedroom refurbishment programme in place which is just one of the factors that has enabled the hotel to achieve an AA 3 star rating of 86% (one of the highest scores in the country). We are delighted and very proud to have been reviewed on Trip Advisor nearly 800 times, for our average rating to be ‘very good' and to be rated the best hotel in Wells. I am sorry that in your opinion we failed to live up to these high standards.

"Lovely food, creaky rooms!"

3
Lisa B, Birmingham, United Kingdom 24/09/2016

For people who are not bothered by creaking noise when people are moving around, and feel this adds to the character of a hotel, this would be the perfect place for you. Unfortunately, this was not a good nights sleep for myself and my husband due to the noise from people walking around in other rooms (although we did unfortunately have very loud and inconsiderate neighbours- which is not the hotel's fault). The building is listed so the hotel were very open about their lack of control around the upgrading of the building, which could result in some noise and temperature issues (as they are not allowed to install air-con). As a light sleeper, I would ideally liked to have known this before booking as paying a fair amount to stay in a hotel where you don't get enough sleep, isn't really acceptable for me. Like I said though, other people will likely not be as bothered by this as I was. Food was fantastic, good portion size and excellent quality. Service was very good too and the hotel is situated perfectly across from the Wells Cathedral. Therefore, everything the hotel had power over, was positive, I just feel that people should maybe know the type of hotel this is (in terms of its age and ailments!!) before booking in order to reduce disappointment.

"Fantastic Cathedral suite with noise from the street"

4
Lars B, Copenhagen, Denmark 23/09/2016

I got the Cathedral suite which consist of 3 large interconnected rooms (plus toilet, double shower cabin and a little extra room. One room had an antique big bras bath tub in the middle and a big mirror. Imagine this is the perfect place for a wedding couple with a bottle of Champagne. One room had antique furnitures including a big wooden turn table. The bed room was nice as well. From the windows You looked straight across the lawn to the Cathedral. Despite all the luxury the windows were old fashioned single glas and were poorly insulated so I woke up early in the morning as the traffic noise made it impossible to sleep. I guess You might need a lot of Champagne...

"Lovely Central Setting"

4
countrywider, Yeovil, United Kingdom 10/09/2016

Picturesque City of Wells, the Hotel is in a prime central spot, great for sightseeing and shopping. Old World both inside and out, but with modern facilities both in rooms and public areas. Great conference and meeting areas, service is great, fabulous food too!

"Generally very good, some noise issues"

4
Steve P, Swansea, United Kingdom 09/09/2016

Found this hotel to be of a generally high standard with good facilities and excellent cleanliness. The restaurant is very good, with an excellent selection for breakfast and the evening meals are equally good. However, there are issues with noise in some rooms. We stayed in room 58 in the Coach House, which overlooks the High Street, where some shops have noisy late night and early morning deliveries. In warm weather, it's a choice of having the windows open to cool the room and suffer the noise or the windows closed to minimise the noise but with the room overly warm. The internet wi-fi connection was unreliable in room 58, perhaps because the room is far from the main part of the hotel.

"good hotel and food"

5
Martin V, Chippenham 08/09/2016

The hotel was clean, staff helpful and the room large and a fantastic view of the cathedral. We stayed in room 40 which I recommend if you want a view. The food was excellent and good value for money.

"Mews cottage at the rear, very nice!"

3
jojo5557, Greater London, United Kingdom 08/09/2016

We stayed here for two nights for a wedding we were attending. Our mews cottage was at the rear of the hotel adjacent to the car park. It was very pretty and nice and quiet. The cottage was clean and modern with kitchen, bathroom, two bedrooms and lounge/dining area. The only complaint I have is that the corner unit seating was a beige colour and was heavily stained and in need of a good upholstery clean. The hotel was opposite the cathedral, which was very beautiful. We would definitely stay here again.

"early morning call?"

1
miclinDunstable, dunstable 06/09/2016

well the good bit,nice large room,thats it.when we arrived we found the room unbearably hot,i told the desk and they said that it was because the sun had been on it all day not because it was over the kitchen.but if it didn't cool down later we could change,however when you get in late in the evening you really don't want to .so we opened the windows and left the rather thick duvet off.wakened at 6.am by someone sweeping outside with the broom knocking against the wall.i asked politely if this was appropriate at this time of morning,the answer was,well it has to be done and its nearly finished, he then carried on.not good enough,breakfast was good with very good service but we wont return

Swanhotelwells, General Manager at BEST WESTERN PLUS Swan Hotel, responded to this review
Thank you for taking the time to post a review. Guest feedback is very important to us and we were obviously disappointed to read your comments. Our premises are listed and date back to at least 1422, making the installation of air conditioning impossible. To help counteract the (unfortunately only too rare) very hot summer days, every room is equipped with a fan. Our reception team would have happily arranged for your duvet to be swapped for a sheet. With regard to the cleaning which took place outside your room, I am unable to identify the member of my team which you refer to. If you could furnish me with more details (i.e. the date of your stay and your room number) then I can investigate this matter further. Kind regards Mark Tobin

"Great food"

4
MTAries, Kalispell, Montana 04/09/2016

We were here with a tour group. The room was noisy as it opened up to the Main Street. The food in the restaurant was wonderful. The service was great. The towels and linens In the rooms was top notch. Some people in our group had rooms that did not have a problem with noise since they faced the back of the hotel. Getting luggage to the back rooms is a long walk. Be prepared. Nice hotel.

"Classic Rabbit's-warren coaching inn"

4
Michael P, London, United Kingdom 04/09/2016

Characterful, charming and great location in cathedral town. Good night's sleep but only after an over-amped wedding reception had finished at midnight...should the hotel provide ear plugs, or better, notification when making a reservation?

"getaway"

5
Katie D, waterlooville 02/09/2016

amazing hotel. room 41 was stunning would recommend if you want a cathedral view. slight problem room did smell smokey especially husbands pillow even tho hotel non smoking. Palace gardens is a must also the oldest street in europe. dining excellent but a little rushed didnt have long in between courses also started to lay tables for breakfast whilst still finishing dinner. snowball the resident cat lovely.

"Sleep deprived"

2
rebalance, Epsom, United Kingdom 02/09/2016

We booked for two nights on a hot and humid busy summer weekend as we had a family funeral to attend and it was all very last minute, as these things can be. We asked for a quiet superior twin room as I am a light sleeper due to back pain after spinal surgery, and few or no stairs or steps. We booked on the phone and were offered rooms in the coach house. Is it an annexe? 'no'. Is it separate to the hotel? 'no'. It sounded odd, but I took their word for it, only to find that it was of course separate, and for me, a difficult walk from reception, down stone steps, up stone steps then into the building and many more steps and corridors to arrive at a dismally dark and very dank smelling room. It was furnished with ancient rattan furniture and had a small window looking nowhere. The floors creaked loudly and I couldn't face sitting in the room, let alone living in it for two days and nights. there was nowhere to sit together in the room and the tv was tiny. However, on refusing the room we were offered another one, (god help the late arrivals whose room we'd been given). The second room was slightly lighter and a little better furnished and slightly nearer the stairs, though still in the coachhouse with all the stairs and ups and downs and creaks. However, the bathroom smelled of urine, though this disappeared after being flushed several times. For nearly £190 a night, room only, we were paying for 'history' and a central position in the town. Two beds and one bedside table? Thick cheap unyielding duvets in high humid sultry summer? (though they willingly brought me a sheet and blanket when I asked)...but not at this luxury level, this is the sort of detail that shouldn't be on offer, poor lighting, not enough sockets, apalling internet access with lines dropping every ten minutes, and don't try using your mobile if you're on O2 by the way. So, unfortunately, the disadvantages outweighed the charms of being in an ancient building. Clearly the chain that owns the hotel hasn't invested in the detail of the place, parts of it have been nicely/stylishly done up at some point, but it's not user friendly in the coach house, though the rooms we saw were a fair size and had a little room to use for a wardrobe/cupboard for the tea making tray.. We owned a listed and ancient hotel many years ago and it was a nightmare to keep up, permissions and rules and regs for everything. But it wouldn't have taken much to repair broken floorboards and ply the floor with double screws to eliminate the incredible noise of footfalls. It caused us very poor nights' sleep. We were woken constantly by people in the building at all hours, and then we had to move around and use the bathroom, waking ourselves up more, and on and on it went. By the day of the funeral I was feeling jet lagged. We hadn't the energy to repack and look elsewhere, so made the best of it. The staff were charming, and did their best for us once we arrived, but we did feel most definitely misled, as the room was in an annexe, in that though adjoining the hotel, which has been added and subsumed into other buildings over the years, it did not communicate with the main reception area. For the able bodied, a walk in the rain on cobbles and up and down steps is just a nuisance, for me it was a huge restriction. We hadn't booked a deal with dinner included but hadn't expected on arrival to be told that we couldn't dine at the hotel, so had to trek around and eat elsewhere. I was also disappointed on the second day to see how sloppily the hoovering had been done in our room. Biscuit crumbs stayed in place over the entire stay. Not really joined up in any way at all. Who inspects the rooms periodically? Where's the managing? As some reviewers have been delighted with their rooms in the house, it might only be the coach house which has these problems. Wells is a sweet place and evensong at the cathedral and a Lovington's ice cream afterwards were most enjoyable. I was fortunate to have my disabled badge and parked near the coach house but be aware the car park is pretty small and you may have difficulty finding a space.

"Our Wedding"

5
tori783, Wells, United Kingdom 01/09/2016

Me and my new husband celebrated our Wedding here on Saturday and what an amazing day we had. The newly refurbished functions rooms were absolutely magnificent and made the setting of our wedding breakfast perfect. The food was delicious and of high quality. The service from all the staff was outstanding. Food was served quickly and efficiently. We stayed the night in a beautiful room which included a four poster bed with a view of the Cathedral. The room was clean and tidy and had everything we needed – fan, tea, coffee, bottles of water etc. Breakfast in the morning was also very good and we could not fault it. We want to say a huge thank you to the manager Mark Tobin. Weddings can be very stressful for the bride what with everything to organize but with Marks help and guidance and taking control of the day meant I could spend time with guests and finally relax. He did an amazing job and I could not have done it without him. Nothing was too much for him. We would highly recommend the Swan Hotel for all types of celebrations. They are very welcoming and offer an excellent service. You would not be disappointed. Best wishes The Newlyweds

"Bank Holiday Lunch on the Sunny Terrace"

4
User 30/08/2016

This really is a stunning location for lunch in Wells. The beautiful Terrace looking out over Wells Cathedral is fantastic. For lunch we had burgers / fish cakes which were very good and all home made - delicious. The service was questionable and quite poor. The table number got confused, bills got confused, everything was sorted out in the end, but overall a very nice experience. I will return.

"Historic building in beautiful city with views of Cathedral"

4
XHarry, Wokingham, United Kingdom 29/08/2016

I saw this hotel in a Best Western magazine when staying at another property and was immediately attracted to the style of building and location. I wasn't disappointed. A really quirky old building with character. I had a room in the main building facing onto an internal courtyard. No view as such but it was a nice room with creaky floors and a nice bathroom. Mind you, when I came to have a shower in the morning the plumbing showed it's age. Hot water was a bit scarce and pipes whistled and groaned. Lucky I don't mind a lukewarm shower! All the staff were very friendly and helpful and breakfast was nice. My room, no 2, was quite noisy when there was a function on in the afternoon. The courtyard acted as an amplifier so that I could hear complete conversations which drowned out TV! Having an afternoon nap was nigh on impossible but thankfully the event finished early evening, If it had a been an evening event I think it would have been impossible but perhaps they don't let the room then. There is a car park which had plenty of room when I was there. It's a bit tight getting in and out due to age of building so cautious approach is needed! Wells is a beautiful, small city and the Swan is right in the centre of it with amazing views of the Cathedral across the green opposite the Hotel with a terrace for outside drinks and food. Don't miss the beautiful Cathedral and Bishops Palace, both well worth a visit. Thoroughly enjoyed my stay.

"Wedding Reception"

5
WARR-Somerset, England 29/08/2016

We celebrated our daughter's wedding this weekend. What a marvellous setting with views of The Cathedral. We were lucky with the weather and could make full use of the patio area. The room for the reception was laid out beautifully. The wedding breakfast was first class. Served very efficiently. We stayed overnight and our room was very nice and had all that we needed with lovely finishing touches. Breakfast in the morning finished off our wonderful stay. Especial thanks to the manager Mark Tobin for making it a fuss free, streamlined event and for giving us the confidence to leave the organisation in his capable hands. Mark runs a very good team.

"Fabulous!! "

5
User 28/08/2016

Came here for a family wedding, the reception room was set up to such a beautiful standard. All staff were more than happy to help with any request, nothing was too much trouble. The food that was served was really lovely too! Would like to mention the manager Mark, he made the entire weekend run like clockwork! The rooms we stayed in for the night/weekend were just as stunning! Loved the decor and was supplied with all you could need. Overall a wonderful stay! Couldn't ask for more. Would highly recommend and will definitely be returning ourselves!!

"Great Food and Location - shame about the room"

3
FussyHatty, London, United Kingdom 27/08/2016

Right in the heart of Wells - great walled garden or front garden with view over the cathedral green. Meal in the evening was delicious , lounge , bar a little uninspiring but perfectly adequate. However the room was really hot and stuffy no air conditioning Tiny little fan in room but this has to sit on the floor due to uncnvienient socket locations therefore was useless. Managment should consider floor standing fans if the only place for them is the floor ! Areas of threadbare carpet old and crusty furniture (not antique as implied on the website) green ren and burgundy colour combo not seen since the 80's. Giant cracks around the window. In fact room 32 looks NOTHING like any of the room type photos depicted. Although the room was spacious the bathroom was tiny! Over shower bath hard to get into as the ledge seems higher than normal and not much turning space once in. For the money the room was really poor and if not for that would have scored 5star What a shame - how does this get a plus rating - of of the worst BW rooms I have ever stayed in ? P.s. The staff were all wonderful and very attentive

"Lovely staff"

4
farnhogals, Farnham 27/08/2016

The staff couldn't have been more helpful. They were all enthusiastic, friendly and professional. The hotel is pleasantly decorated and clean. Everything worth seeing in Wells is within a few hundred yards and so the hotel is perfectly placed for a short break. We visited when the weather was hot and were thankful for the fan in the room. There is a car park at the rear which is entered via some tight corners so beware of your wing mirrors!

"Lots of character"

4
davedarkins, Milton Keynes, United Kingdom 26/08/2016

Old hotel in the historic city of wells, view from the front of the hotel is of the stunning cathedral, inside, has plenty of character and is comfortable. What makes the place special apart from location and view, is the staff and management, who make you feel special and welcome from the moment you arrive (thanks guys) Negatives: limited parking and the cities one way system, and as we booked very close to our stay, only a twin room available, and on arrival, no reservations available in the restaurant!

"Great stay for family celebration"

5
User 26/08/2016

Our 4-poster room with view of the cathedral was wonderful. The hotel provided rooms for our (adult) children which they also loved (although, obviously, not as good as ours!) & reception booked them in efficiently and with good humour. Food was lovely and served well even though our party of 8 ordered at the table - and we were all seated at the same table for dinner and managed to get our own table to breakfast the next day. Reception were lovely, both during the stay and in our phone calls/emails while planning. For us, the stay was pefect and only marred by insufficient parking for one of our 3 cars (daughter had to get up early and move her car to avoid a fine) and by choosing the cheapest champagne to drink on the terrace - next time I'll splash out more or stick to Prosecco! We were a little suprised, also, to be unable to find a safe in the room - we didn't ask at reception but I assume that they had one there we could have used. Staff offered to carry our bags to our room as I don't think that there is a lift ... I'm not sure about this but check if it is essential to you. And Wells is a beautiful city ... wherever you stay go and visit!

"Great location, but some updates required"

3
Paul S, Wellingborough, United Kingdom 25/08/2016

We spent one night at the Swan. Access to the car park was a challenge as you had to negotiate through a narrow passageway between the two parts of the hotel building! Check in was efficient, apart from a resident cat who jumped on to the counter! Obviously the hotel is quite old and a protected building, so the decor is in keeping. It had been a hot day, and our room (17) was above the kitchen. The room was stifling. We opened the windows and ran the fan provided, but it just moved hot air. There was a 10.5 tog quilt on the bed. In the end we removed the duvet and just slept under the cover. (Our previous evening was spent in a Premier Inn who provided a separate double sheet as an alternative to the duvet) The lights in the room had large dark shades, which made it dim and difficult to read. Nice touches in the room..safe operated with room key card, ironing board, coffee etc. and biscuits, Bathroom and toiletries were adequate, but again stiflingly hot. The in room guest info explains air conditioning is not an option due to the protected status of the building. Breakfast was OK. Cooked options and cereals, fruit, yogurts, pastries, etc etc. Special coffees were additional charge. The location is excellent, opposite the cathedral and the city centre on your doorstep. Checkout efficient.

"Directly opposite a magnificent cathedral"

4
User 24/08/2016

We had to find a room on a Friday night with short notice and were very lucky to get an apartment in the mews behind the hotel. The hotel has had various famous guests over time, such as Winston Churchill. The cathedral is a must see, and this is literally across the street. The town is very pleasant. The bishops palace is here, and as we were there on a Saturday morning, there was a lively market. We enjoyed walking around the town to see lots of old and interesting architecture. There are not too many tourists, and it feels like a real place. Our apartment was average. He could have used a little fresh paint, but it was clean and we had two bedrooms, a kitchen and living room for a very reasonable price. We also ate in the little pub in the hotel, and they were very careful to make sure my food was safe for my food allergies. They talked with the chef, and got together a very good meal for me. In general, everyone with whom you dealt, at the front desk and the bar were polite and friendly. Next time I hope to stay in the main part of the hotel, because from what I could see, those rooms looked terrific. Still, for traveling as a family, the apartment worked well and we were very happy we stayed here.

"The Swan Hotel, Wells"

2
Kelly-of-Kent, Rainham, United Kingdom 23/08/2016

On the outside this hotel ticks all the right boxes.However on the inside there is poor internet (slow), no air conditioning,shower is hard to get right. To much hot water and not enough cold water. The food was better outside the hotel than in..

"Fabulous Wells Hotel"

5
LesleyandRogerN, Cheltenham, United Kingdom 22/08/2016

A wonderful period hotel that has been sensitively modernised over the years. Staff were extremely friendly and helpful. We didn't eat in the restaurant, but the bar snacks were super and it was a real treat to have top quality local ingredients cooked to order for breakfast. And the location couldn't be better; the terrace looking out towards the West end of the cathedral is something else.

"Charm, location and a lot of stairs"

4
User 22/08/2016

First of all, let's talk about Wells. Its interesting that when you type in Wells into the location for a review on TripAdvisor, this Wells does not show up and that is part of the beauty of Wells. A lot of people bypass it because its a little difficult to get to, yet it is one of England's treasures and because most people don't know it exists, it is unspoiled and beautiful. There is a magnificent medieval 12th century cathedral and Bishop's Palace and many quaint streets, surrounding by wonderful countryside and its close to mystical Glastonbury..... why aren't you there yet? Now to the Swan, it is right opposite the Cathedral, it's very old and very charming and has a lot of stairs. This is not a modern hotel, so the showers are not that easy to use, there is no elevator BUT, it's cool, its opposite the cathedral ( I may have said that before) and its in the heart of England's smallest and bets preserved old cities. The food was good, especially breakfast, the beer was good, although the bar lounge was drab, but you can take your beer outside and sit in the beer garden, which is by the way, opposite the cathedral - fantastic! So, be brave non Brits, drive your car down those beautiful narrow roads and Wells will open up before you, stay at this hotel, slow way down and take it all in. It's a wonderfully peaceful place and so full of old history and beauty.

"Well situated"

4
Jeff G, Bristol 20/08/2016

Historic building, so all the usual things associated with that. with A little noisy, but very warm so our windows were open - and a mid-week wedding didn't help! Excellent, friendly staff. Breakfast a little disappointing as we don't eat cooked ones. The hotel terrace - on the opposite side of the road - was a wonderful setting to sit and eat. Little expensive, but reasonable quality.

"More than we had asked for!"

5
Portiaworcestershire, Worcestershire 13/08/2016

We spent one night at The Swan en route to Dorset. I had just asked for a four poster, but the receptionist said that we had been upgraded. - to the Cathedral Suite, I think it was called. This was absolutely stunning - bedroom, lounge and huge bathroom with a polished, very deep brass bath, all furnished in antique French style. I didn't know whether to expect Louis 14th or Poirot to walk in the door! It was like being transported into the past, and the furnishings were beautiful. The view from the windows looked straight over the green to the front of the cathedral. My husband is a mediaeval historian, and he was absolutely stunned. Lovely by day, but equally so when lit up at night. The suite was very well appointed and the bed very comfortable. The restaurant was good for both dinner and breakfast. The staff very excellent, and the cat gave a homely touch! In all, a very pleasant short stay. Pricing for the suite is, of course, quite expensive, but for a special occasion - a birthday or anniversary - or just for aa treat, it would be well worth the experience.

"Lunchtime visit "

3
Ami2601, Plymouth, United Kingdom 12/08/2016

Visited the swan late afternoon with lovely weather to sit outside overlooking the cathedral. While the setting was nice the staff were not overly friendly and our sandwiches were quite disappointing. I had the bacon and Brie and it was dripping with grease so was a mess to eat and quite off putting. Shame about the food as the scenery was lovely. Probably wouldn't return for sandwiches.

"A Wonderful and Memorable Golden Wedding Celebration"

5
PedroTotnes_Devon, Devon England 07/08/2016

After a great deal of deliberation and visiting hotels we chose the Swan for our event. We wanted a private area with indoor and outdoor seating for our summer celebration and the Garden Room with its terrace fitted the bill perfectly.There was space for 40 guests, including children and babies, and the hotel also provided rooms for those members of the family who wished to stay overnight. We had a lovely day, the weather was perfect, the food was really excellent and the staff were some of the best we have found in a British hotel. Our event was looked after very efficiently by Natasha who planned the event in every detail, with excellent updates as details on numbers changed. A perfect venue and a perfect day - thank you Swan for helping us to celebrate. We are most happy to recommend you.

"Best Western Swan Hotel"

4
Richard G, Nottingham, United Kingdom 03/08/2016

Lovely Hotel with excellent service the location is wonderful for Bishops Palace the Cathedral the market and shops. It was a very hot night but a 8'' fan was supplied in the room which we never turned off. I would recommend the Hotel to anyone.

"Quality Dining Experience in perfect surroundings"

5
SimonMcBride, Ilminster, United Kingdom 02/08/2016

A fantastic experience was enjoyed in the restaurant of the Best Western Plus Swan Hotel, We both enjoy simple good food, but our experience enjoying quality tasty food cooked to perfection was outstanding. My Rib Eye Steak (med) was just perfectly cooked and so tender, my wife had the Lamb (well done) i'm sure to the chef's dismay but it too was great and juicy, the Ham Hock Pate was lovely and the fish cake was gone in seconds. To finish the chocolate brownie finished us off. A must visit if you are staying near Wells, the staff are so friendly.

"Great place to stay in Wells"

4
DonRobertoSanJuan, San Juan 01/08/2016

The Swan has a great ambiance and the rooms are large and comfortable. The restaurant is very good too and it makes sense to dine there, since the town closes down at night, after the day visitors leave. Typical for an older hotel like this, it has no elevator and you need to climb the stairs to get to the upstairs rooms.

"Outstanding service - brilliant staff, incredible location"

5
JODSomersetEngland, Somerset, England 26/07/2016

We took a large group and held a party there over 2 nights. Every single person was full of praise for all of the staff who could not be more helpful (especially Lena - a true star), the food which was superb, and the general ambience. With an added extra - you can almost touch the front of the beautiful cathedral. We stay in many hotels and wholeheartedly recommend this one.

"Great location, beautiful room, Lovely staff"

4
Atmum, Leeds, United Kingdom 25/07/2016

I visited the Swan as part of an organised activities workshop associated with my business, staying for 6 days/5 nights. The outstanding thing was how friendly, helpful and accommodating the staff were. My room was large, beautifully appointed, and with a good sized bathroom, but rather warm at night! The location could not be more central to Wells and has an unrivaled view of the Cathedral from the front of the hotel. There is also a lovely courtyard and garden room, though the latter is sometimes used for functions. As an old coaching inn that has expanded into the neighbouring properties, the accommodations are 'quirky' and there are quite a few odd steps here and there. My travelling companion's room was in another arm of the hotel and was smaller though still nicely decorated and clean. One warning: the access to the car park uses the old coaching routes through/under part of the hotel itself and has two 90 degree turns with restricted width. Though I saw delivery lorries using the route, be prepared to either need to know how wide your vehicle is and be confident in manoeuvring it, or park up, go to reception and ask for help!

"Honeymoon Weekend"

5
Pandadelights, Bath, United Kingdom 24/07/2016

We booked the Swan for a short honeymoon break and were not disappointed. Many thanks to the hotel management for allocating us a room at the front of the hotel overlooking the Cathedral which included a four poster bed. It was a very nice room, very clean and met all our needs - just perfect. We ate in the restaurant for breakfast and evening meal and were very impressed with the selection and standard of meals provided. In fact, overall all the hotel staff were especially friendly and couldn't do enough for you which we appreciated. Even 'Snowy' the hotel cat who greeted us on arrival on the reception desk was very friendly and welcoming. (I also liked the fact that the hotel notified us 5 days prior to our stay that there was a disco taking place in part of the hotel). However, this did not affect our stay and we never heard a thing. In summary, we would have no hesitation in booking again and the hotel is well recommended.

"A good choice"

4
mrobson, Vancouver, Canada 21/07/2016

This hotel is a great location for visiting Wells. We didn't have a cathedral view room but all the attractions were just outside the front door. They have a quirky layout, with some rooms in another building behind the main hotel. We were in the main building. We had to climb up a steep flight of stairs and pass through several corridors and doors to get to our room. Staff helped us with our bags but this hotel might pose some problems for anyone with even mild mobility problems. Our room was small but our only real complaint was that it was very warm. I'm not sure why because the radiator wasn't on and it wasn't hot outside. We had the fan running the whole time we were in the room. The food in the restaurant was very good, with a decent selection. Staff were friendly and helpful. WiFi connection was free but very unreliable. On the whole, I liked this hotel and would stay here again.

"Wells Somerset"

5
User 21/07/2016

We have just had a 2 night break ( min -wed ) in Wells , staying in the best western swan hotel in wells . We have had the most amazing break . Wells was more than I had imagined it would be , so beautiful, and every view seemed to have the striking cathedral in . It is the smallest city in this country but amazing . Well worth a visit in the cathedral ( especially as the temperature was 33°) and Bishops palace , within the most is a must , especially if you love gardens , there is a superb tea room there too . Our hotel over looked the cathedral and was very nice . No air con though as listed building . They did provide fans but still uncomfortable at night . We thoroughly enjoyed our stay and definitely plan to go back again .

"Stayed for one night - 2 rooms when moving house"

5
chris_green100, Glastonbury, United Kingdom 21/07/2016

Great hotel central location Service great Note no lift to other floors but staff were great to assist Staff always willing to help Allowed me to leave a car in car park longer than normal due to moving. Ok they had no issue on volume Thanks to Matt on reception who couldn't do enough to help

"The walled garden cafe"

5
JKY2013, Yarm, United Kingdom 20/07/2016

We dropped in for a very late lunch yesterday and were absolutely delighted. It is a lovely little terraced area, nicely tucked away. We were warmly greeted and were quickly rewarded with superb food. My burger was the best i have had any where and my wife was equally please with her meal as well, the chips were also delicious.

"Stunning location with extremely good levels of service"

5
Helen T, Kent, United Kingdom 17/07/2016

Unfortunately we only stayed at the Swan for one night - we could easily have stayed much longer as the staff were extremely helpful, the rooms were gorgeous and the food delicious. An ideal location for exploring Wells and great to sit in the bar with the stunning view of the Cathedral. Would go back in a heartbeat

"Short Break"

4
TripsJohn, Lanark, United Kingdom 10/07/2016

An excellent midweek break at a Hotel with very helpful, courteous and friendly staff. It is what it is, an old Coaching Inn and not a modern hotel. We stayed on a Dinner B&B basis, the food and choice ware very good. Lovely sitting in the little terrace garden across the road enjoying a refreshment watching the world go by on the Cathedral Green. As others have highlighted the Car Park is more designed for coach & horses rather than modern day vehicles !! Our room was in the Coach House, adequate facilities for a short break. Walking distance to everything in Wells, the Cathedral and Bishops Palace are worth a visit. Lovely midweek street market ( Wed ) just round the corner from the Hotel

"Good hotel in centre of historic Wells"

4
User 10/07/2016

Big sprawling old coaching inn in the centre of Wells close by the cathedral. It has clearly been expanded by buying up neighbouring hotel and other buildings to create a varied mix of accommodation and facilities. Useful to have car parking in the centre of Wells and you need to be careful entering and leaving through the narrow entry! We had a comfortable room in the "second" old hotel (now called the Coachhouse) which was very nice but overlooking the High Street and as we discovered very noisy first thing in the morning when the dustcart arrives at 5.30 followed by several other delivery vehicles! Try to avoid these rooms unless you like an early start. We had an excellent dinner in the restaurant and the service was impeccable. Very good breakfast too. A very convenient hotel for a visit to Wells.

"Great Stay!"

4
User 06/07/2016

The Swan is a great hotel in an absolutely amazing setting. The hotel is in the center of Wells with gorgeous views of the Cathedral, especially from their terrace or bar. The staff were extremely friendly and helpful and the onsite parking was another plus. Would certainly return to Wells and the Swan.

"2nd visit. Ok but could be better"

3
User 05/07/2016

This is the 2nd time I have stayed in this hotel, the first time we just needed a hotel that was nearby whilst on transit to somewhere else, this time I was actually visiting and staying in Wells. We had a good check in, staff we friendly enough and pleasant. The room we were put in wasn't particularly in a good location of the hotel, we didn't have a nice view and the room smelt a little fusty. We asked if we could change rooms, reception were accommodating, this wasn't a problem for them and were given the choice of two others to look at. We chose one in the Coachhouse, which is a separate building to the main hotel. The room was nice and clean, spacious and we had a good size bathroom. The view wasn't brilliant but was better than the room we were given initially,(I think they have limited rooms with views of the cathedral), but this didn't bother us. We did have very squeaky floorboards though in the room. The first night we just ate in the bar, the bar meal was fine, nothing to shout out about but nothing to complain about either. We had drank the complimentary water in the room and asked in the bar for some bottled water which we were happy to pay for, however they charge £4 for a large bottle of water. To me that is expensive, this is only a 3 star hotel, we have paid this in 4 and 5 star hotels, but you expect higher prices in higher starred hotels. We thought it was a little bit of a rip off charging £4 for water. What made this worse was the complimentary water in the room wasn't replenished the next day so we had to buy more water. Breakfast was fine, there was a nice selection and the cooked breakfast was ok. I would say staff were ok, not particularly that friendly, just not as friendly as you would expect when serving guests, there was no real interaction. On the second morning we arrived down for breakfast about 10 mins before breakfast was due to finish and when I asked if we could still have something warm the guy serving looked at his watch and muttered something under his breath stating breakfast finished in 5 minutes(5 mins had passed since we had sat down). Surely guests can still order at 10, everyone knows that's guests don't always finish their food exactly to the time breakfast finishes. It's not as if we had turned up when breakfast had finished or later. I can't remember the waiters name but I think he was a more senior waiter/manager. There was also no music in the restaurant in the morning which made the atmosphere a little silent at times whilst having breakfast. I have to say we felt a little rushed having breakfast the 2nd morning and we also noticed we were given milk that was left from the previous guests that had been sat at the table before us. For me fresh milk should be poured, who knows what the previous guests may have accidentally spilt into the milk. The wifi is shocking here, I'm not sure if this is the fault of the hotels broadband though or location of the hotel. But if you need to work whilst here or contact anyone via email you are stuffed. Even with the hotel wifi you are still limited and the majority of the time I struggled to get wifi, my friend couldn't get any the whole time we were here. The hotel has a lot of character, it definitely needs updating a little and some refurbishment as it's looking tired in many areas. It's probably the best in the area but it seems there is no real competition for this hotel so I guess they will have bookings purely because of that reason and also due to its location being right in the centre of Wells. Would I recommend it, yes and we would stay again but that's due to its location more than anything. I do think there are quite a few areas that the owners need to look at that could definitely make the hotel better.

"Comfort and Service"

5
PaulMCardiff, Cardiff 05/07/2016

Just back from a Friday and Saturday night stay at the Swan . Really really pleased. Our stay included Dinner, Bed and Breakfast. Breakfasts were great. Dinner on both nights were excellent. A really good choice in all three courses. Best scallops and asparagus dish had anywhere, ever. Steak, Duck, Lemon Sole all superb. The food was excellent and it was matched by top quality friendly, thoughtful service throughout our stay . The staff were all helpful and polite, from check in, table service, bar staff and housekeeping. Whenever we passed any member of staff they all greeted us with a smile and a cheery hello. The location is perfect and having onsite parking was a good surprise. We would not hesitate to recommend this Hotel.

"Avoid paying for breakfast..."

4
Pandora B, Sydney, Australia 05/07/2016

It is recommended to book directly with Best Western Swan Hotel +44 (0)1749 836300 for the best value. Booking.com does not give an option of excluding breakfast from the room cost. Breakfast was included with the booking.com price, however, the buffet was ordinary. The vegetarian cooked English breakfast consisted of half a tomato, one mushroom and one poached egg without any salad or toast. Tea was made with tea bags while the cappuccino was dreadful and cost £2 extra. Breakfast is overpriced at the cost of £18.95 each and we would have preferred paying for the room only if given the option. This hotel is in a lovely location with views of Wells Cathedral but many rooms actually face the back and are accessed via several flights of steep stairs. The beautiful patio garden was closed both days we were there. We had asked for a cathedral view and a king-size bed but disappointingly the hotel did not bother to contact us before arrival. We were allocated a double room at the top of two flights of stairs and overlooking the back carpark. The bed was only an English double bed which is small by international standards. The walls are thin and we could hear the occupants next door. Tea–making facilities are provided but the room was without a fridge. The sink wouldn't drain properly and gurgled for lengthy periods. The shower inside the bathtub was extremely awkward to climb into, especially as the toilet roll was attached to the outside of the bathtub. This room is unsuitable for anyone with mobility issues. The wifi was dropped out frequently and wouldn't connect in certain areas of the room. There were no arrangements for recycling rubbish. The staff were courteous but unable to assist with most matters. Snowball, the resident cat is very unruffled and has excellent meet and greet skills.

"Delightful accommodations while on holiday."

5
User 30/06/2016

Check-in experience was great. Warm, friendly staff. My niece and I shared a room with 2 single bed, which was a good size and very comfortable. Beds were also comfortable and bathroom was clean and adequate. It is a charming setting and I agree with one of the reviews that it is historically traditional but with modern convenience. It was great to have Wifi in the room. We also ate dinner in the hotel dining room, and the food was very good. The location was right in the center of town, very convenient, a short walk to most shops, sites and pubs. For authentic, really delicious fish and chips (not greasy), Tucker's is just a 4 minute walk.

"probably the best in wells"

3
linacornelia, hay on wye uk 28/06/2016

We know the city very well so knew parking would be a problem but the entry and space ok for a large car.A steep staircase to the bedroom but a large clean room was appreciated. The restaurant is still good with efficient service.overall a happy stay in a well run cheerful hotel.We will be back

"Could be so much better "

3
allycoops17, Finchley, London 28/06/2016

Stayed here for a couple of days with my elderly parents. Arrived in the pouring rain, our rooms were not on the main hotel so had to walk about 60 metres with a porter all of us getting wet, surely umbrellas could have been provided. Arrived at rooms one of which was a requested 'disabled' room as both parents on sticks it was down 5 very steep stone steps that then had to be negotiated every time we went anywhere. The room was then quite small with damp up the wall in the corner. On the 2nd night a fan heater was provided as they were cold. Surely this is not right for this type of room!!! When in the lounge for coffee all the tables were grubby when requested they be cleaned, request was forgotten then wiped with a dry tissue no help at all just spread the marks. All eating/drinking establishments nowadays use sprays and cloths to regularly clean surfaces, it's not difficult. Best Western this was certainly not up to standard and definitely not worth the money!!

"Super hotel - albeit on business - at a weekend!"

4
Karolinja, Hereford 23/06/2016

We stayed at The Swan on a cold weekend in late March, to make a family business visit in South Somerset on the Saturday and to attend the first Rare Plant Fair of 2016, taking place that same Sunday across the Cathedral green in the Bishops Palace. It proved a most convenient location for both. Our booking made a few weeks earlier and thank goodness we had, as the Swan is clearly very popular, there being only one room choice for our requirement, on the second floor with a four poster which frankly we could have done without (not exactly kingsize, but we do appreciate why) and certainly this did not cause us a real problem. The room itself was very comfortable but the ensuite bathroom though spotlessly clean and well appointed was probably the smallest we have ever experienced to date! Although we would have liked to dine in, particularly on the Friday night of arrival, the restaurant was fully booked on both nights of our stay due to a convention of Buffaloes, who we couldn't help meeting on the stairs (there is no lift at the Swan due to its ancient building and listed status) and at breakfast, when at times we could hardly hear ourselves think due to their jolly assembly. The staff appeared to manage the whole weekend competently and with charm. The convention were clearly greatly enjoying their visit, and actually so did we. The hotel is delightfully traditional in appearance, yet certainly in the 21st century as far as facilities and style of hospitality. We will certainly hope to stay again, if we ever are visiting the Wells area in the future. Footnote: All credit and love to Snowball, the resident cat, for keeping us sane. Her meet and greet skills are second to none. She is a lovely animal and a blessing on the house.

"Excellent service on a short notice"

4
User 23/06/2016

We arrived very early morning and got a nice room for a decent price. Shower was excellent and the bed was fabulous! Sadly we were too late for breakfast. We hope to enjoy that next time. Parking is free behind the hotel

"Amazing views, historical elegance"

5
seekerofcomfort, Boston 20/06/2016

My family enjoyed our stay in rooms 42 and 44. The four poster beds and antique furnishings made for a special experience especially with the majestic cathedral view from our room. Every employee was professional and courteous. We ordered room service as we loved our room so much we decided to dine in. I can't recommend this place enough. However if you are accustomed to generic commercialized sterile hotels this place will not suit you. If you're traveling visiting historical sites I can't think of what better place there would be to stay than the Swan.

"Great Stay!"

4
Lisette6, London, United Kingdom 19/06/2016

We booked a room at the last minute and were delighted with the decision. Situated right in the centre of Wells with a scary access car park (but worth the effort as parking free) and friendly and professional staff. Our room was clean and tidy and the bed extremely comfortable with great feather pillows - best nights sleep in our two week trip :) We had the Dinner B & B deal and our supper was very good indeed. Special mention to the Head Waiter who was excellent. We enjoyed coffee in the bar overlooking the Cathedral and the dreadful rain did not spoil our visit.

"Weekend away"

4
Norma O, Gloucester, United Kingdom 16/06/2016

Arrived at hotel which looked really nice with a spectacular view of Wells Cathedral. Very tight entry into carpark. When we got to reception was informed we had had our room upgraded to superior. Room very nice but it had single beds as apose to double. I spoke to really plesant and helpful young guy at reception. I was informed error had been mine in original booking but he said they could give us room with four poster. Lovely room with gorgeous view of cathedral. Booked into resturant for our evening meal. Really good choice of main meals for people with wheat/gluten intolerances. Fantastic two course meal in a lovely resturant on both nights. Very helpful and plesant staff in a lovely hotel in a lovely area.

"Lovely! "

5
lane1987, bristol 16/06/2016

Stayed here for the Christmas party night in december 2015 lovely hotel food was a traditional 3 course Christmas dinner was really nice rooms have a nice rustic feel and were quite roomy will be returning in December this year can't wait!!!

"Quack, quack; the best in town "

4
SussexFogey, Southern UK 15/06/2016

Try, I think room 41 which is immediately over the Cathedral Suite and gives a lofty view of Cathedral Green and the building itself. The bed was comfortable. Hidden in the wardrobe were tea/coffee making facilities and a safe for any religious relics you want to keep safe. The bathroom was narrow (20th Century addition to original room), but well equipped. Staff were attentive and in the comfortable communal lounge, a good selection of newspapers and magazines were on offer to read. Decent Bloody Mary helped calm pre-wedding nerves for some. Car park, approached by a very narrow alley fills up quickly. Breakfast was good.

"Weekend break"

4
muddineil, Christchurch, United Kingdom 12/06/2016

Super location in this very quaint and small city,directly opposite the Cathedral,easy walk to the Cathedral and vicars close, a must see for all visitors. The hotel is hundreds of years old, but provides all modern amenities and with its own car parking. Our room 20 was a very comfortable four poster bed with good on suite facilities. The bar , lounge and restaurant provide good food and drinks at reasonable rates, also has the garden bar for alfresco dining. The staff as a whole were excellent and most helpful. Lovely weekend for us and well done Best Western

"Great Hotel"

4
markwarren3, Staffordshire 12/06/2016

The best in Wells. Nice friendly and helpful staff. Good sized rooms in a building with lots of local history. Our room didn't have aircon but then again it wasn't overly warm when we stayed. We stayed in a Superior Room and perhaps the complimentary tea/coffee and bathroom supplies were a little stingy and not replenished on our second day... but overall we had a very pleasant stay The bar food is excellent well cooked and generous portions.

"Great location and service, rooms could do with some attention."

3
Chris D, Nottingham, United Kingdom 09/06/2016

This hotel has a convenient central Wells location with a great view of the Cathedral from the front entrance. All of the staff with whom I spoke were friendly and helpful without exception. I stayed in room 19 which was a twin room at the rear of the property which was adequately sized and quiet. My room had no air conditioning and was very hot when I arrived. There was a fan in the room which had seen better days, but the staff found me another when I asked for one. I slept with the windows open and the fans doing their best to cool the room. The beds were comfortable. The bathroom had a very unpleasant smell and had a high sided and narrow bath (in which there was a shower) which may be challenging for people with reduced mobility. The car park was full when I arrived and I was directed to another car park some five minutes walk way although I did manage to find a space at the hotel a couple of hours later. The breakfast was average and the WiFi slow. if I was to travel to the area again I may stay here again but certainly not in the same room.

"Top class service in a friendly environment"

5
SoupySue2014, Cheddar, United Kingdom 07/06/2016

We were part of a group of 34 touring around southern England, mostly in cathedral cities. This was the best hotel out of 6 we stayed in. Excellent service, good food, friendly staff, and the most comfortable bed!

"Friendly staff & surprisingly good food"

4
User 03/06/2016

Stayed here for a friends wedding. Thought the staff were excellent, everyone we encountered were friendly and helpful. Had dinner and breakfast both of which exceeded my expectations. Would definitely recommend staying here.

"Good location-older property"

3
Ned G, Houston, Texas 02/06/2016

This hotel is located right across from the cathedral, which was great for our visit. It is an older property, so don't drive here with an oversize car and be prepared to haul your luggage up the stairs. Ask for a room at the back, as our room on the front of the hotel was noisy due to the street noise.

"News cottages"

5
christoferson, Stratford-upon-Avon, United Kingdom 01/06/2016

We had a three day break in one of the self catering mess cottages, great value for money and well equipped. Could be improved by a few minor details being improved upon, ie a bit of art on the walls and better lighting. Staff are all very friendly and we would definitely book again, 503,504 and 505 have an outdoor area to sit in 501and 502 do not.

"Hotel Position & Restaurant"

3
Peter R, Southampton, United Kingdom 01/06/2016

Staying in the City of Wells the Hotel could not be positioned better with all local sight seeing places and shops only short walking distance from Hotel. The Hotel restaurant in my opinion is one of the best I have ever eating from and real value for money. We were unlucky to be put in a room in the coach house in which the bathroom had no window and the expel-air was not working and there was a horrible smell of urine. If staying at hotel ensure you are in the main hotel.

"Fantastic day in Wells ... Until lunch"

1
Barry G, Northop, United Kingdom 01/06/2016

We had a fab day in beautiful Wells .... What a fitting way to finish a great day with a lovely day in the garden of the Swan over looking the Cathedral. However poor service, over priced poor food put a downer on the day for us.

"Absolutely AMAZING. It's NOT 3*... It's 5*."

5
Countrywidetraveller, Hounslow, United Kingdom 31/05/2016

Terrific location for history and countryside alike. Beautiful building with many original features. Very welcoming, cozy and extremely comfortable. Alfresco drinks opersite the hotel within meters of the Cathedral. ALL the staff are great. Always attentive to any needs of the guest. Nothing is too much trouble, even willing to fully lay a table in the bar, if you need to get some space from an annoying group or guide that you have to suffer all day. (My apologies to all the staff for some of the group members.) As I sit here eating dinner, the bar staff are allowing a guest a sample of the many gins the bar stocks. Thats quality service. I use many different hotels in EU and The Swan is most deffinately in my Top 3., if not my #1. I've stayed here on business without option, but would deffinately stay here in my own time. You get to know when a place is just so right, comfortable, very clean, with excellent food which all adds up to a very chilled relaxing stay. I was in room 54 in the coach house. So very comfortable, very quiet, nice and dark at night. Excellent top quality linens on the bed and in the bathroom. Everything about the hotel and it's rooms erupts with TOP QUALITY. Even down to the complementary toiletries in your bathroom. Restaurant is a good size and serves Excellent Variety and Quality Food. Never have to wait too long to order or receive your food. Chef is very crafted. Now you'll say there is always something bad to report about every place on TripAdvisor. Well, I'm sorry, but the only thing I can add to that list is.(very trivial )...a little too much light coming under the room door. As it is not in eye line all it needs is to block it with the bath mat. I will be unhappy to leave here tomorrow but will be eagerly looking forward to my next stay. Many thanks to all the staff for making my stay here so comfortable. Finally. Anyone who can, should award this hotel 5 Stars.

"My break away"

5
Janet F, london, United Kingdom 30/05/2016

The hotel is in a very central position with great view of the cathedral. The food was excellent and varied menu. The rooms were very clean and well equipped and a very relaxing stay. It was a ideal break away and very relaxing. I would recommend this hotel

"Great atmosphere, great food!"

5
SueJennings, Wells, United Kingdom 29/05/2016

Immediate and impressive view of the Cathedral and Green - eat outside on fine days (chrome chairs somehow jar); excellent cuisine whether full menu or bar bites. And gluten free is treated as normal! Thank you! Gives a feel for the ancient history of Wells. Plan for plenty of medieval sites, well preserved.

"Hotel with comfortable beds which is well organised and one we would visit again!"

5
Alhambra01, Maidenhead, United Kingdom 23/05/2016

I organised a weekend wedding party stay at this hotel opposite the cathedral. It is an old coaching inn with some quirky points but that is exactly what you would expected of a building that is old! Emma Wheatley, Head Receptionist was extremely efficient and clearly understood her role and responsibilities and organised the requirements of both the groom and bride's parties - one of which dinned in the restaurant on the Friday evening enjoying a well cooked and served three-course meal. Although not a cheap venue compared to our usual stays in Austria & Germany it was a hotel worth the money! A big thank you to Emma and all the team.

"Creaky and quaint, but great atmosphere"

3
627pw2015, Boston, Massachusetts 22/05/2016

An ancient pile, with loads of atmosphere in a city with more history than you can take in during a single visit. You feel like you belong, when here. Not a 5 star property - too much that needs upgrading. But if upgraded, would it still feel the same? I doubt it. So take it for what it is, and relish the sense of past in the present.

"Excellent location"

3
WingcoNick, Leamington Spa, United Kingdom 22/05/2016

The view of the medieval cathedral opposite the hotel is stunning. An old bakery was demolished some time ago to create one of the most stunning views in the UK. The Swan is better than most Best Western hotels I've stayed in but that is probably because it is privately owned. Food for our group party on our first night was very good but breakfast was a bit hit and miss (first morning good, next morning disappointing). Rooms are traditional and comfortable though the over bath shower was a bit outdated and not that efficient. They would do better by getting rid of the bath and installing a wet-room shower arrangement. Staff are very well trained, friendly, helpful and welcoming. There are other hotels as well located at better value for money prices.

"Fabulous location"

4
linwik, London, United Kingdom 19/05/2016

The Swan Hotel is an historic coaching inn and is right in Wells City centre overlooking the cathedral. Everything in the city is within a short walking distance from the hotel and we spent two days exploring. There is so much history in this small city. The rooms are great and many have four poster beds. The staff are extremely friendly and helpful and the food in the restaurant is to be recommended. We will definitely be back.

"Excellent food, friendly and helpful staff,great location."

5
John T, Chester, United Kingdom 18/05/2016

The hotel is ideally located in the centre of Wells. The food was superb in the restaurant. Very friendly and helpful staff and good car park albeit narrow entry/exit. Half board package was excellent value.

"Historic and comfortable hotel "

5
User 14/05/2016

This ancient coaching inn was the perfect base for exploring Wells. Glad we had a small car for parking but loved the drive and the hotel. Modern where it needed to be and kept the old to be enjoyed. We chose a standard room but were given a beautiful room on the fourth floor with a four poster bed and a perfect view of the cathedral. Absolutely lovely room and helpful staff. Breakfast was delicious before a walk around the market, the Bishops Palace and the astoundingly lovely cathedral. What a lovely visit to Wells.

"Excellent location from which to explore Wells"