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Best Western Plus Swan Hotel, Wells

4.5/5  - basé sur 1074 notations.
Sadler Street, BA5 2RX, Wells, Great Britain - See map

In the shadow of Wells Cathedral, the 15th Century Best Western Plus Swan Hotel is a history-rich and character-full place to stay. Over 600 years of charm have been crammed into this wonderful accommodation, which is close to the moated Bishops Palace too! Some rooms boast original four poster beds, and we're fortunate to have a front garden with both a Cathedral view and a wonderful walled Garden Cafe! The award-winning restaurant here offers a combination of traditional and contemporary cuisine. For exceptional excursions, look no further than a trip to Glastonbury Wookey Hole Caves, Clarks shopping village, Stourhead and many other National Trust properties! Please note hotel does not have a lift however ground floor rooms and porterage is available. Car parking is on a first come first served basis. Enjoy your stay.

Best Western Plus

Swan Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1062 guest reviews
NOTE ISSUED
Excellent
562
Very Good
317
Average
121
Poor
35
Terrible
27
REFER TO NOTICE
Business Business
90
Couples Couples
590
Family Family
144
Friends getaway Friends getaway
156
Solo travel Solo travel
32
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very Pleasant Stay"

5
13/09/2018

We had a ground floor courtyard room with outside space, The room was clean and well equipped and we had a good nights sleep as bed was comfortable. The reception staff were extremely welcoming and helpful. We had evening meal in the hotel and the menu had a good choice and the food was a good standard and piping hot.

"Touring Somerset"

5
12/09/2018

First morning the shower temperature control came away in my hand. I have had same problem at home with my shower! Reported the problem to reception on the way to breakfast. Arrived back to room after breakfast to find that it had been repaired. I must say that this was first class service from Best Western maintenance staff. All other staff were very attentative and gave excellent service all the time of our stay in Wells.

"Old world charm"

4
11/09/2018

Charming 15th century hotel located in a prime position in Wells, it has an unspoilt view of the magnificent cathedral just yards away. There's a lovely terrace just over the road where we enjoyed many of the gins on offer from the bar during the recent warm evenings. Our room was of a decent size and had all the facilities we needed, one thought though there's no air conditioning in any part of the hotel and it must have been hell over the last few months of abnormally hot weather, whilst we were there it was warm and the room was very stuffy even with the sash cord window open. All the staff were friendly and helpful. Internet connection was very iffy in our bedroom and very slow when I did manage to get online. Be aware ther are no lifts in the hotel because of its protected status. Car parking is available behind the hotel but spaces are limited. I would definitely use the hotel when we next visit the charming town of Wells.

"Lovely hotel "

5
10/09/2018

Stayed here recently. Had a lovely room overlooking the cathedral. Plenty of free parking We were on a bed, breakfast and evening meal basis. The evening meal had plenty of choice and we thought the extra we paid for the evening meal was a bargain. Breakfast also very good with plenty of choice. Service excellent.

"A bit tired, with worn out bed, poor soundproofing and poorly cooked breakfast"

3
08/09/2018

We just stayed a night a a supposed special room with a four poster bed. This was a waste of money. The bed was worn out and we could hear every word of the couple in the adjoining room. The included breakfast was substandard and seriously overcooked. My poached eggs were hard boiled and my wife's scrambled eggs also were terrible. I think this hotel is resting on its laurels. The only thing it was going for it is a terrific location.

BWSwanHotelWells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you so much for your feedback. We are currently in the process of addressing all the issues that you have kindly brought to our attention.

"Jonhsons coach Trip"

5
05/09/2018

Spent a lovely evening here with Johnson's, room was fab everything you needed was there. Dinner delicious as was breakfast,staff also very friendly and helpful. Our driver Mark and Currier Diane were also excellent. Would highly recommend. Thank you all the team.

"Lots of stairs"

3
02/09/2018

I mention the stairs as I have a walking problem and find the stairs a little difficult. There are lots: I know I should have notified the hotel but I assumed that a Best Western PLUS would have a lift. Two floors up or down every time we went to or from the room. I appreciate (now) that it would not be possible to put in a lift because of the hotel's age. The staff were friendly and did take our luggage up to the room. I have read some of the reviews and expected a good restaurant experience. Dinner menu was short and did not contain anything I fancied so we went out both nights. Breakfast was very poor with a limited selection of fruit and pastries and the cooked food was not good. I was told by the staff that it was all cooked fresh but I wonder how long before it was served was it cooked fresh. Overall it is a nice hotel that needs someone to give things a good shake up to make it excellent.

BWSwanHotelWells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for your review. We are looking into all the points that you have raised and appreciate you bringing them to our attention.

"The Swan Hotel is tops for Wells"

5
31/08/2018

We stayed four nights in the Cathedral room as my family celebrated our 25th wedding anniversary. The Swan Hotel, having hosted many notable people, such as Winston Churchill, is rich in history and has an unequaled view of the Wells cathedral. The breakfast is excellent and the restaurant and bar both serve high quality food and high tea is available and top-notch. We hosted a dinner for nine at the restaurant on 14 August and were very happy with the quality of the service and food. The hotel staff is very friendly and helpful.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you so much for your kind feedback. Myself and the team are delighted that you had such a wonderful time with us at the Hotel. It was a pleasure to look after you and we look forward to welcoming you back again soon. Best wishes and regards. Mark Tobin General Manager

"Is it really like Hot Fuzz?"

3
30/08/2018

Stayed here for 7 nights in total while travelling through England as it was close to where my wife is from (near her family). Having seen Hot Fuzz you'd expect dark and old. Nothing like that. Staff were fantastic. We had a 1 bedroom right down the back of the hotel book. Bit small and narrow as lugging 2 suitcases upstairs was hard. The room itself was small and i felt like a giant due to low ceilings. Car park situation could have been better. Our last night there we had to park the car in a different location due to being full which made it hard on check out. Wifi could have been better but it did the job while we were there. Having a kitchen helped with the budget as Tesco was just down the road and very cheap. Overall its a great spot to stay while in Wells as its close to the city centre and everything is within walking distance.

"A lovely stay at the Swan Hotel"

5
30/07/2018

We spent two nights at the Swan Hotel recently and it was a really relaxing break. Situated close to lots of places to visit this hotel is ideal. The staff are friendly and helpful, the amenities are first class and the beds are really comfortable - just what you need after a day or two of sightseeing. Although the hotel doesn't have air con - not many 15th century coaching houses do! - Thank you to Mark and his team for their attention to detail in keeping the rooms cool during the particularly hot spell we were experiencing.

"Well Organised Event with Four Poster !!"

5
29/07/2018

We attended a family wedding and stayed over even though we live “just up the hill” so The Swan is our “local” hotel but it was the first time we have had a full day event there. Arriving to a very friendly and attentive reception in the morning who had arranged an early book in so many thanks for that and a lovely room with 4 poster. Most appreciated. So pleased to see the Miles tea and local water in the room. The Hotel Restaurant Team were so polite, neat and always willing to help throughout the day, afternoon and into the night. So patient. Spot on. Thanks. No complaints as to the amount of food! Won't be eating for a few days! Thanks also to the Events Team who were always in the back ground to make sure the day ran smoothly and who even managed to get it to rain on cue just after the photos! Credit to Best Western and Wells. Oh, and a P.S. the finishing touch was to have the hotel cat sitting to attention next to the reception desk at “late o'clock” just wishing us good night! That's attention to detail!

"I love this hotel"

5
25/07/2018

This is the second time my wife and I have stayed at the Swan hotel, but certainly not the last. The atmosphere is relaxed and friendly, as are the staff. The rooms are comfortable, the food is good, and the al fresco eating area has a lovely view of the cathedral. It was our wedding anniversary and I ordered flowers for my wife. These were waiting in our room when we arrived, and were beautiful. I cannot recommend the hotel highly enough! Graham Bryant

"Anniversary treat"

5
25/07/2018

Stayed (for the second time) at this hotel. View of the cathedral is wonderful, the meals are excellent and service is always superb. But more than that, the hotel is restful and peaceful. Will definitely be visiting again!

"Great location"

4
21/07/2018

Didnt stay in hotel but went in for bar snack. Friendly staff and good service. Enjoyed our meals of beef burger with cheese, bacon and chips, coleslaw,salad plus ham and eggs.Wonderful view of Wells Cathedral with inside and outside seating.

"Always the best"

5
19/07/2018

The Swan has an air of graciousness. The rooms are excellent, the restaurant is good, the bar is cosy, the staff are friendly and helpful. Good parking tucked away at the back. Very deceptive layout. .What more can one say other than that you are within spiiting distance of the cathedral, Bishops Palace and Market Place.The ONLY place to stay by a distance!

"A lovely place"

4
19/07/2018

My wife and I stayed at the Swan during July. Our room was lovely with a full view of Wells Cathedral, couldn't ask for a better view. The hotel does not have an elevator, so the climb for two seniors (one with two new hips) was difficult. Also, and this is typical of most hotels in England, there was no air conditioning, so the room never cooled off, it was really hot. The great thing about the Swan is its location - right across from the Cathedral, and right in the the middle of everything, the location was fantastic. The staff was great, the restaurant equally great. Just be prepared if you go in the summer.

"Lovely cream tea"

5
17/07/2018

Popped in for afternoon cream tea and it was perfect. We had the option of sitting outside looking across at the cathedral, but opted to stay indoors in the very elegant sitting room. The scones were freshly made and delicious.

"You can't beat It"

5
15/07/2018

A 4* hotel acting like a 5*. My friend and I stayed 2 nights (wish we could have stayed longer). Check in staff were very efficient and helpful, our room was very spacious with nice furniture and comfy beds. Excellent bathroom and in room facilities - decent TV, kettle, tea, coffee, milk and biscuits, hairdryer in one of the drawers. Safe, iron, ironing board and a fan in the cupboard. We stayed during England's heat wave so to help keep the room cool we kept our curtains closed and put the fan on when we were in the room; you have to understand the hotel is a 15th centaury coach house, so no air conditioning or lift, however there are rooms which you do not have to use stairs. The hotel is very well laid out and a gorgeous building in it's own right, it's opposite the cathedral and has a lovely patio area which we made use of in the evenings to have a drink, relax and enjoy the view. Breakfast was a plentiful cold buffet with hot options cooked to order. I couldn't fault the staff who were all helpful and friendly (special thanks to Max who was over and above helpful to me at breakfast), nothing was too much trouble. Ooh and free WiFi with a good strong signal. I would definitely stay here again.

"Great food!!"

5
07/07/2018

The restaurant at the Swan produced extremely good food – beautifully tender lamb the night we arrived. It was difficult to choose my meal, as the menu was a good one, but I love lamb. Although I was hoping it was good, It was much better than I had expected. The bacon I had at breakfast was the best bacon I've ever had in a hotel (tender, not dry and tough!). The staff were very helpful too. I wished we had been staying longer!!

"Met a friend for coffee and lunch."

4
06/07/2018

Pleasant surroundings and helpful staff. Only downside was that my wife's and friend's trout salads were mostly greenery. Enough lettuce to feed about 6 rabbits and not a lot of fish. My ham egg and chips was good. Rating is somewhere between average and very good.

"Not to be missed Walled Garden Cafe and Bar and Swan Terrace"

5
06/07/2018

Walking around Wells city centre we saw a sign pointing up an alley for The Walled Garden Cafe and Bar and being intrigued and in need of a coffee we decided to investigate. What we found was an excellent setting, bright, open, with very comfortable seating, tables and parasols. It is actually part of The Swan Hotel but is also open to non-residents. We had coffee and shortbread which was very good and reasonable priced. It also had a very reasonably priced snack/lunch menu but unfortunately we didn't have time. While we were in the Walled Garden we were told about the other option of the Swan Terrace. This is at the front of the hotel directly across the road and has a direct view of the front view of Wells Cathedral. Again it is open to residents and non-residents and has the same menu as the Walled Garden. Later in our visit to Wells we had a very pleasant lunch. Of the two we preferred The Walled Garden in that it offered welcoming shade during the hottest parts of the day. This preference may change if we have a meal later in the day (cooler) on our next visit.

"Great location with parking"

4
02/07/2018

In the centre and with parking although tight entrance if you have a large car. Nice room (32) good shower room a bit hot but it was unseasonably warm. Did not eat dinner in hotel but good breakfast with very nice and efficient staff. Great terrace opposite owned by hotel with view of cathedral where a previous bakery building had been demolished to open up the vista.

"GREAT LOCATION WITH FRIENDLY STAFF"

4
30/06/2018

We chose a superior room to get the view of the cathedral right across the street and it was certainly worth it, especially seeing the sunset on the front of the church each evening. The staff went out of their way to help us find an excellent restaurant nearby. Enjoy the full breakfasts, if you have room. If its a sunny day, consider sitting outside in their courtyard for a late afternoon drink before dinner in the town. If you are driving here, be prepared for the tight parking. It's navigable unless you have a very large truck. (I actually enjoyed getting in and out each day!)

"Perfect short break"

5
27/06/2018

Booked through Best Western, after some deliberation of where to stay reading reviews. I am really pleased I choose the Swan Hotel. The room was spacious, well appointed, clean and quiet. Every member of staff I had any interaction with was polite, friendly and very helpful. The breakfasts were good quality, with a good choice and pleasant service. The evening meals were well presented and tasty. The building is very old with parts dating back almost 600 years which gives it a real character. The terrace at the front of of the hotel is a wonderful place to sit with a drink, enjoy the view of Wells Cathedral and generally chill out. A wonderful hotel in a wonderful city. The price was very reasonable.

"Perfect"

4
24/06/2018

We visited the swan hotel in wells for a 2 night stay. What a very pleasant hotel. We had our own courtyard rooms and enclosed courtyard, which we didn't use as we had no need to as the garden in the front of the hotel was just perfect as it was in front of the cathedral, what a stunning view, The rooms were quite and well serviced. The food was very good although if your are a vegetarian like myself there was not a great choice, but what there was I enjoyed. Staff where very helpful and friendly. No complaints at all and we will most definitely be back again.

"Great Staff"

5
17/06/2018

We stayed as four couples in a motoring break the hotel was clean and tidy food and drink excellent but above all the staff were pleasant and very efficient a great credit t their employers we will be back to stay again

"A fantastic hotel in Wells"

5
12/06/2018

Spent two nights in the hotel with another couple last weekend in the lovely city of Wells. This hotel is old and full of character but had tasteful converted rooms. Very clean allround with furnishing suitable for the age of building. The food was very good, with a good choice, well cooked and served. Best of all was the service of the staff. They were all excellent, polite, helpful and I am sure "would have gone the extra mile" if need be. The Swan Hotel should be proud of them.

"great view."

5
11/06/2018

just spent three days at the swan hotel in wells Somerset. very pleased with the hotel. the view across from the hotel is wonderful ,a clear view of wells Cathedral. the rooms are very clean. and the service is top class. I made a new friend in Snowy the house cat. very friendly. I absolutely recommend this hotel. the staff are wonderful and very professional . top class. Thank you.

"Great"

4
11/06/2018

We arrived for the one night, but of a nightmare to park especially when there is a car coming through as there is only the one long entrance. We had a lovely greeting and met the beautiful house cat. We stayed at the hotel as me and my partner are big fans of “hot fuzz” The room was beautiful and such a comfortable bed! Lovely big bathroom with bath and shower. We didn't have an evening meal here but we did have breakfast which was very nice, the cooked breakfast didn't have a lot on there but what we had was nice and we did ask for extra toast. They also had croissants, pastries, meats and cheeses (but no rolls, which would have been nice) yoghurts, fruits and cereals so a lot of choice. Beautiful location and right in the middle of the market and would happily stay again, thank you

"Final Goodbye "

5
06/06/2018

Quite simply my bench mark hotel, fantastic location over looking Wells Cathedral an easy walk to the city centre. After using the hotel as a long term business base everyone from Mark and Seb to Emma,Jules, Holly, and Dexter the reception staff, Max with his team in the restaurant including Franko and Joel, and not forgetting the housekeepers too, each and everyone of them will go that extra yard to make sure your stay has everything you look for, and goes without saying that I thoroughly recommend The Swan, truely brilliant

"Great weekend get together"

4
04/06/2018

Stayed as part of larger group for annual get together. Overall wonderful weekend, hotel location excellent with added bonus of parking. Excellent room and facilities and a very enjoyable stay. Central location ideal for visiting local attractions, shops, restaurants and cafes.

"Henry VII made the right choice!"

5
31/05/2018

Henry VII was one of the hotel's distinguished past customers, and he made the right choice. We paid two visits for lunches. On the first occasion it was a warm sunny day, and we were able to sit in the outdoor area across the road, right in front of the Cathedral. The waiters don't mind having to cross in front of the traffic! On our second visit the weather was wet, so we sat indoors in a very comfortable dining area. Service was quick, but not rushed, and prices were remarkably reasonable, considering that it is an upmarket hotel. We were attending events at the Cathedral, so this was an ideal place for dining.

"Beautiful views from our lovely room, disappointing service"

3
25/05/2018

Had the service and lack of fresh flowers in the public areas been as was expected of the BEST Western Hotel, the hotel would have been perfect. Our room was lovely with a stunning view of the catherdral.

"Room 62, Incredibly hot and noisy - sold as Deluxe - Be Warned"

2
24/05/2018

Very uncomfortable stay due to excessive heat and noise. This room overlooks the High Street and we were unable to hear the TV or sleep with the window open, far too hot with it shut. Small fan in the room totally ineffective. Need some form of secondary double glazing along with a portable air conditioning unit before it should be sold as Deluxe. Service at breakfast very rushed, cleaning of room inadequate on two of the three days. Had to request coffee/tea/milk etc from reception as tea tray not replenished. There are no lifts in this hotel. Very over priced and disappointing. Nice location and car park plentiful, easily accessed with a small car.

BWSwanHotelWells, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, Thank you for your very candid and genuine review of our premises. As mentioned in the other media channels you posted the review on, I do appreciate all feedback which in turn helps and assists me to exceed our customers' expectations for the future. We are sorry that our city centre location emanated city noise into the night. This is highly unusual for England's smallest city but we do occasionally experience city life. However, rarely does this cause disruption past 10pm. Sadly, secondary glazing is not possible. The character of the timber framed coaching inn allows noise to emanate through at times rendering secondary glazing impractical. Air conditioning is simply not feasible for this ancient site and I do opt not to place noisy, clunky mobile air conditioning units into bedrooms for the few nights of the English summer that they are required. Your comments and feedback on the busy breakfast service have been gratefully noted and a review of all procedures in this area has taken place as a result - thank-you. Thank you once again for your review and I hope to have the opportunity of welcoming you back to the Swan Hotel again sometime in the future. Mark Tobin

"Beautiful View; Amazing location"

5
17/05/2018

I splurged and got the room with a queen sized four-poster bed -and a view. I was not disappointed! The view from my window was the Wells Cathedral. What an amazing sight to wake up to. The hotel is located on a lovely street in Wells with a few shops and restaurants. Right across the street is the Bishop's Palace as well as the Cathedral. The hotel was quite nice and worth every cent. But, beware - there is no elevator. I was on the third floor, so I had to drag my bags up (the hotel offered help, but I declined. So, that choice was mine.) I simply loved this place. I could have stayed a week. Highly recommend!

"Not too shabby "

5
15/05/2018

Just had a lovely weekend at this hotel which is positioned perfectly to the town. Rooms were clean and the staff very friendly altho slightly over ambitious in the breakfast room,plates being taken from out table while one of us was still eating or eyeing up the table waiting for the cutlery to hit the plates hence only 4* Apart from this, perfect. We were I say unfortunate to break down when we arrived but so much to see in such a lovely town we couldn't fault our stay dispite this.. Would recommend both the hotel and Wells itself. ?? Must see the cathedral. Must try the Thai next door Must see the market Must go to Wells!!

"Amazing Hotel"

5
13/05/2018

The Swan Hotel in wells, well where do I start the staff are amazing, the rooms are very nice and the food is out of this world. The hotel is in a great location step outside and around the corner you have the shop's if the management read this you have an amazing staff working at the hotel they really do look after there guests, Thank You :-)

"VICTORIAN EVENING SUCCESS"

5
09/05/2018

A Victorian Evening held at the Swan Hotel was an overall success with the majority of guests dressed in clothes of the period with a menu based on one of the period from the Swan Hotel's archives and the Wells Museum.

"Misleading hotel flyer for Afternoon Tea"

2
21/04/2018

Was recommended this wonderfully situated hotel for high tea by a local resident. The afternoon tea photo in the hotel flyer looked appetising, beautifully presented and priced at £17.50 per person. The photo showed a tea pot, a cup and saucer and a three tiered cake stand with sandwiches, scones and cake assortment. Our order for three afternoon teas, extra drinks and food were served promptly and pleasantly by Will from the bar. Only one cake stand was delivered and we had to ask the bar staff when the other two stands would be coming. The bar staff asked the kitchen and then explained to us that three FULL AFTERNOON TEAS had been served on the single cake stand! The amount of food did not amount to the three afternoon teas shown on the hotel flyer. This hotel is beautifully situated but their own food advertising is misleading and the bar staff explanation was unconvincing and illogical. Future customers, check your afternoon teas orders and food delivered.

BWSwanHotelWells, Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for your review. Naturally I was sorry to read your comments. In our advertising, we do state that our Afternoon Tea is for a minimum of two persons and the picture your refer to in our advertising reflects the amount of sandwiches and cakes that two guests can expect to be served. As we do not serve Afternoon Tea for a single person, in your case, the additional food was placed on the three tiered stand. We are always happy to replenish the refreshments (within reason) if a guest is still hungry. I am sorry if our waiting team did not make this clear to you at the time. I sincerely hope to welcome you back to the hotel in the future.

"Celebrating our 14th anniversary!"

5
20/04/2018

We honeymooned at The Swan in 2004 and go back every year as many times as we can. We have just spent a week in the hotel celebrating our 14th wedding anniversary and it was wonderful (booked for 6 nights and ended up staying 7!). Everyone is so helpful and friendly, the 15c AD restaurant serves outstanding food that is locally sourced and the hotel itself is unique. We had a deluxe 4-poster room looking directly at the front of Wells Cathedral - what more could you want.

"Lovely hotel!"

5
16/04/2018

The Swan Hotel in wells is a lovely hotel to stay for a weekend or few days away. The staff are lovely and the food is excellent. Wells cathedral is really worth a visit too! We stayed here before and went walking for the weekend, but this trip was primarily to use a Xmas present of a cream tea on the East Somerset Steam Train which was lovely.

"Very central, but quiet."

4
15/04/2018

We asked for a quiet room and were given one in the coach house. We opened the windows and all we could hear was the sound of pigeons coo-ing. But only 2 minutes walk from the main attractions - the Cathedral, the Bishops Palace etc. (In fact there are rooms with direct views of the cathedral.) The coach house is an ancient building so there are beams and low ceilings and the kind of floors that make you feel like you have had one too many! Great. Staff were friendly but efficient. Good breakfast. There is parking on a first come first served basis for residents only.

"Very good for Sunday lunch"

4
15/04/2018

We had a really good Sunday lunch here with excellent beef, pork and salmon. The portions were generous and the food well cooked. The staff were attentive and the service prompt. The dark panelled dining room was worth a visit too. It's a pity we were in a but of a rush. It will be worth coming back to when next in Wells.

"Retirement Party"

4
15/04/2018

A good venue for a private party - A well sized function room, which is light and airy with an adjacent courtyard garden and a separate bar. Buffet food service was good and plentiful Staff attentive and keen to ensure guests had a good time.

"Wedding "

5
03/04/2018

My son and daughter in law got married on Good Friday here. Mark the hotel manager and his staff were excellent. Nothing was too much trouble for them. The day was perfect from start to finish. The venue is beautiful, food excellent and staff were brilliant. We all had a wonderful day thanks to Mark and all the staff at the hotel.

"A lovely stay"

4
29/03/2018

2nd time of staying here, The swan hotel is in such a perfect spot in Wells. The room was modern, stylish and clean. The food especially the dinners were delicious!. Definitely I think I would like to come again.

"Would stay again"

4
28/03/2018

We had a very pleasant stay at the Swan and Wells is well worth a visit. The choral singing and organ in the Cathedral was excellent Reception were very helpful when I contacted them at the time of our booking and asked for a quiet room. This turned out to be in the Stables which was originally part of the Star Hotel and has been creatively integrated with The Swan. The room was reasonably spacious although the chairs weren't very comfortable. Also, new easy-pour teapots wouldn't go amiss

"My sons wedding!"

5
27/03/2018

My son and new daughter in law got married here on Saturday 24th March, Zoe and her team could not have done anymore to make there and the guests day. Nothing was to much trouble, the wedding breakfast perfect, everything was organised and the bride and groom didn't need to worry about anything. The bar staff exceptional even down to Max doing the children's Rubix Cube to perfection every time. The room I stayed in was comfortable, perfect for my needs. Thank you.

"My Best Western"

5
25/03/2018

Always great to stay here, lovely location in the centre of Wells, The room was in a quiet spot away from the front which can be a little noisy in the early mornings with street delivery's.. Parking can be a bit tricky though but usually a space.

"Pleasant city centre hotel near to the cathedral"

4
23/03/2018

We stayed overnight at this hotel and had a large room looking onto the street. We feared it might be noisy as there was no double glazing, but it was surprisingly quiet. The bar and lounge were packed on a Friday night and it was difficult to get a seat. No real ale in the bar, which was a pity. We had a good nights sleep, room was very nice indeed. Breakfast was pretty average, certainly not worth the high price. Check-in and out was quick and friendly. The room was very expensive, in my view the hotel is very overpriced which is the main reason why I gave it 4/5.

"Perfect stay"

5
19/03/2018

The location is perfect for exploring the beautiful city and our deluxe room was very comfortable and the food was top class. The staff were exceptional,being friendly and helpful throughout our stay. I would highly recommend

"A mews apartment was a good choice"

4
18/03/2018

We had chosen one of the hotel's mews apartments to enable us to cater for ourselves. Room 503 is ideal for a couple and comprises a sitting area and kitchen on the ground floor and a bedroom and bathroom above. Very comfortable bed and quiet and certainly very warm. Plenty of parking on the hotel site (drive carefully!) and ideally placed for visiting the cathedral since the main hotel is directly opposite. Certainly worth thinking about if you are happy to self-cater. There are three other apartments for three guests and one for four.

"Now That is What I Call an Afternoon Tea"

5
13/03/2018

After experiencing a huge disappointment with afternoon tea at another hotel in Bradford on Avon a few weeks ago , we were cautious about what to expect for our special family afternoon tea booked at this hotel on Mother's Day . Situated in the centre of this compact Wells city centre , within a short distance from the cathedral . The location is ideal . Parking is best covered by using one of the public centre car parks . They are within a short walking distance . The staff were most welcoming . The selection of finger sandwiches , scones and cakes accompanied by cream , jam and a scattering of strawberries and raspberries were superb. The staff were superb quietly asking if we needed anything else . additional sandwiches were brought to the table plus our pots of tea , coffee were constantly topped up. At £17.50 per head you like to be pampered and this was definitely the case . By the way this was £4 per head cheaper than our previous experience in Bradford . All the family were full of praise so congratulations to the hotel and their delightful staff for a most enjoyable afternoon.

"Welcoming hotel"

5
12/03/2018

Very welcoming hotel staff very friendly and helpful good food very clean rooms comfor table and cosy and warm as we stayed after a warm holiday in America and came back to deep snow the breakfast was not as good as the dinner and the restaurant was not too warm either I think it was lacking a good source of heat in there but a good fire in the lounge area

"Amazing view from bedroom, but other issues not great"

3
05/03/2018

Mixed review as there were some great things about this hotel - the view of Wells Cathedral from the window, the really comfy bed. But there were other things that disappointed - the staff in the restaurant, the quality of the breakfast and the problems with our dinner one evening. In terms of the whole stay it was very expensive for what we got.

"Great food, good value, friendly staff"

5
05/03/2018

We booked the Swan in Wells as we decided to visit Clarks Village in Street, but preferred to stay in Wells instead if Street. We booked a dinner, bed & breakfast deal for two nights but ended up staying for three nights due to getting snowed in. The dinner was consistently excellent for the three nights, and the cooked breakfast was made to order and tasted delicious. We enjoyed the friendly service during our stay, nothing was too much trouble. There is a lovely open fire in the lounge area which was very cosy as the weather was so bad outside. The bar was nice too with candles in each table and a good selection of wines. We stayed in standard room it was clean, nice decor and nice smelling toiletries. I think the hotel offers bigger rooms and suites which will consider booking another time. I have rated this 5 as for us nothing could have been better and we thoroughly enjoyed our stay. 1

"Visiting friends"

4
01/03/2018

Hotel perfectly charming and ideally placed in the centre of the town yet quiet. Bedroom a little old fashioned but in keeping with the hotel and very comfortable bed. Breakfast great. Good value. Parking really easy but with tight entrance. Ok if you concentrate!

"Afternoon tea"

5
27/02/2018

We booked afternoon tea here today,we ate it in the lounge,it looked and tasted amazing,lovely sanwiches,the scones were lovely,tons of clotted cream and the cakes were fantastic,a massive pot of tea and the waiter even asked if we would like any more tea,a fantastic experience,and the staff are all friendly,we live locally and will definatly be back,thanks to you all at the swan for a lovely afternoon, Steve and dave

"Great stay for a long weekend"

5
25/02/2018

For a 2 night stay The Swan is perfect. Fantastic location overlooking the cathedral, clean quiet rooms and a good choice at breakfast. We had the most basic room which was small but perfectly fine and the rain shower in the bathroom was a nice luxury. Would recommend highly

"Stayed here overnight Feb 18 as a belated Christmas Pressie from my husband"

5
24/02/2018

My husband booked us at this hotel on a Groupon voucher including a 5 course tasting menu an overnight stay & breakfast the next morning. We had a nice room & an excellent meal, the fish especially was the nicest on the tasting menu. The staff & service was all excellent & an added bonus when we checked out at 10am was to be able to leave our car at the hotel whilst we visited the lovely Wells Palace of the Cathedral. All in all a very refreshing mini break and excellent value for money. We would highly recommend this lovely hotel & area of Wells.

"Lovely location but noisy"

3
14/02/2018

Arrived to a painter and decorator outside our room, reception failed to tell us about the work going on in the corridor throughout our stay. Would of been nice to know and offered alternative room. My husband was unwell so we spent a lot of time in the room so noticed the noise alot more. Above us also noisy think we were below the cleaners room. Room view was back of the hotel were pigeons liked to roam and we were opposite the hotels wedding reception area so one night it was especially noisy. Staff at breakfast and behind the bar very helpful and friendly. Would opt for room only if visited again as plenty of places to eat and Weatherspoons only 5 minute walk away. Lovely location, right in the heart of Wells so we didn't need to use our car which was great. The car park was tight but manageable. Room was lovely and warm with free water available. Shower ran off the taps so difficult to get correct temperature but got there in the end. Would stay here again but would pay extra for a quieter and nicer view.

"Great break in Wells"

5
05/02/2018

My wife and I have just enjoyed a lovely short break at the Swan Hotel. Our super room had a view of the cathedral and we found all members of staff both helpful and cheery. Dinner was excellent with a fine choice of all three courses and breakfast was freshly cooked with excellent service to match. We shall be returning next year with a Rambling group who will no doubt find this hotel to be superb.

"Great quaint hotel, but noisy when there's a party."

4
04/02/2018

Great, quaint hotel with very nice 4-poster beds. Nice little town, but not much to do except the fantastic cathedral. Then you have to go to Glastonbury and Street Designer Outlet, and perhaps Cheddar but in summer weather. Love the stay at the hotel, except the last night was a Friday and there was a work party going on. Then it was noisy with music till midnight or was it later..... On top of this was frequent bursts of loud talking and laughter from a party group in the foyer or outside the bar (not sure) and also at the back of the hotel smoking and talking loudly with no regard for other customers at 1-2 am. Our nice stay was ruined by noise at night. We left on Saturday and there was a wedding reception in the evening. So glad we didn't stay the Saturday night. Otherwise there would be another night with no sleep. Don't think we'd come back to this hotel because of the risk of noisy party at night. We don't think this hotel is built for parties without affecting other customers.

"Nice hotel"

5
29/01/2018

I have stayed here twice for work and will again a few more times this year. Located across the street from Wells Cathedral. Find the plaque which commemorates the removal of a bakery and coffee shop in 1864 to allow this view! Bed reasonably comfortable. Breakfast options include some pastries, granola, melons, and yogurt. Then can get traditional British breakfast although generally I just ordered eggs and sausage. Orange juice was good. I got coffee each morning but colleague got tea and liked it, Love the front desk employees. I had an airline luggage situation where it was delivered after I left. They held it for me for a week and emailed me to let me know it was there. Thanks! Best employee, though, is Princess Snowball. She's a friendly hotel cat who is usually around to be petted. Only issues are - very skinny drive to parking area. American cars need not apply but rentals were fine, just a bit scary. I am tall so both times my shower height didn't work well. I was in the main building so the more renovated outer buildings may have higher showers. Overall, a pleasant stay with lots of good restaurant options nearby. I need to watch the movie Hot Fuzz again before staying there as apparently they filmed some of it around the Swan and the crew even stayed there.

"Very poor value for money-look elsewhere for afternoon tea"

1
28/01/2018

We visited the hotel today,we were seated in the Gin Bar, which was lovely and cosy and had a great view of the cathedral. Afternoon tea for three people came all on one tiered stand and included: three kinds of vegetarian sandwich (three fingers of each), three very dry scones with an enormous pot of cream together with small jars of jam, three shortbread,three small pieces of fruit cake and three small pieces of Parkin. After tackling the mediocre sandwiches which tasted heavily of margarine (although,in fairness the cheese and pickle were good), and forcing the dry scones down we were done. I took the other items home for later-they were also very underwhelming. Tea and coffee was adequate and plenty of it. Service was faultless. But,at £17.50 per head it presented very poor value for money,and very poor quality food. Do yourself a favour and visit one of the small cafes nearby for food instead.

"Afternoon Tea"

4
25/01/2018

Traditional afternoon tea - beside the fire in the lounge. -scones, cream and jam. All types of tea available. Very English On a cold winter's afternoon - an excellent place to be. A relaxed atmosphere.

"Serenely Suitable Swan"

4
24/01/2018

We were with friends in the GCCG classic car group for a winter group lunch but we decided to stay the previous night to break the journey and to be more relaxing. Our area organiser had chosen the Swan hotel - and what a find it was. Ample car parking albeit with an olde worlde confined and twisty entrance way - so leave the RR Phantom at home. We were billeted in the coach house at the rear and our upgraded double room was nothing short of sumptuous - spacious and with every modern amenity - and if we had no view of the cathedral we certainly had no complaints on that score.The room rate was excellent, too. We dined excellently with others from the group in the evening and a la carte. Everything was well cooked and excellent all round. After a sound night's sleep in a comfortable bed we descended for a gargantuan Full English - and they even produced superb fried bread on request.The foul weather proved not overly conducive to working off the calories but we managed a quick canter around the cathedral cloisters and then it was back to the Swan for our organised set lunch. This was held in a very light and airy room where a wedding function had been taking place the night before. Mountains of Roast Beef and Chicken dishes appeared and I had to ask the young man serving us if I could change my order for Plaice on the bone that I had espied elsewhere. He was calmly and professionally reassuring that this would be absolutely no trouble if I didn't mind waiting while it was cooked. I certainly enjoyed my lighter main course - it allowed room for Sticky Toffee Pudding with lashings of sauce. You can see I am watching my waist-line! But full marks to The Swan. Like the Swan, the front of house staff presented a calm unflustered and fully professional service - though I dare say there is vigorous action going on below the water line. We'll definitely be back in better weather.

"#1 Hotel in Wells"

5
22/01/2018

Everything about this place was great - would highly recommend it to anyone planning on staying in the area! The Hotel staff are lovely people as well as being very helpful, the food was also great and the rooms were perfect! Will most definitely stay here every time I visit Wells!

"Great Sunday Lunch"

5
22/01/2018

Very impressive lunch with great friends. Smoked Salmon starter with yummy creamy horseradish sauce. Followed by sumptuous Roast Beef all washes down by an Australian Shiraz recommended by the Sommelier. I would recommend this Hotel to anyone. Thanks to all at the Swan.

"Lovely food"

5
11/01/2018

We visit wells often and always find a pub for lunch in the surrounding area. It was very busy so decided to go into the Beat Western Hotel and order something to eat. The menu was very good and prices were reasonable. This was the second time we had used the above hotel to eat and it was absolutely perfect. THe food arrives very quick, lovely selection and the staff are very helpful. It really is a lovely place to get sandwich or a hot meal. We have had both and each time it was perfect. We will not eat anywhere else now as this is the perfect place for lunch.

"Surprise night away!"

4
10/01/2018

Stayed in the Swan for one night in December. Great location, short walk to town. Lovely hotel, friendly staff. Room was very spacious. Dinner in the hotel was very good. On site free parking was very handy. Will definitely be back!

"Short break at the swan hotel"

5
10/01/2018

We had a three night break with friends, we hadn't been to the hotel before. We found the staff very friendly, our room had the Cathedral view and was very comfortable, we had a bath and shower. The room had an ironing board and iron, hairdryer, two bottles of water each day. We had all three meals in the restaurant, nice choice and well presented. One disappointment was our friend ordered a steak and it was cold, they did deal with it in a very professional way. The bar staff didn't know what Pernod was and didn't have any, also our Sherry was served in a wine glass, just small frustrations, it didn't spoil our holiday. The hotel sent us an email the day before we left, they informed us that there was two functions going on over the weekend. Pleased to say we heard nothing our room was very quiet. Definitely would stay there again. We went to the Sunday service at the Cathedral, all shops within walking distance of the hotel. Lovely stay, thank you everyone.??????????

"Wells is delightful"

4
10/01/2018

This hotel is well situated right in the heart of Wells. Getting through the narrow passage to the carpark was a challenge, so we left our car there for the next few days. This is not a problem, because all the delights of Wells are accessible by foot including the wonderful Cathedral, the Bishops House, Vicars close (the oldest inhabited street in Europe), and the Crown hotel where William Penn gave his speech before leaving for America. The gardens of the Bishops palace are gorgeous and the cathedral is enormous, impressive and full of interest. The hotel has a nice bathroom. We didn't eat in the hotel, but had breakfast at a nearby bakery and dinner at the crown twice. Our only negative would be that the wifi is very weak and unreliable, but this was a common problem around the UK. We stayed two nights, but would have happily have stayed longer because Wells is just so lovely.

"Excellent in every way"

5
09/01/2018

Our usual visit just before Christmas. The Swan has everything you need - beautiful decorations both inside and out that get you in the right spirit; friendly atmosphere and welcoming staff who give you that extra special experience; comfortable rooms such as our four-poster with a view of Wells Cathedral that is second to none and food that is first-class. What more could you want.

"Decent, but nothing special"

3
04/01/2018

Firstly, this review is for the restaurant at the Best Western hotel, The Swan in Wells, not the hotel per se. The restaurant is decent enough, clean, presentable and sesbles a long oak panelled corridor. The carvings on which make for a pleasant diversion whilst waiting for the food to be brought to the table. The menu is okay - there are no stellar dishes on offer - and the fayre is cooked and well presented. The staff are also pleasant enough, although a tad too enthusiastic as can be seen later in this review. There is a decent wine list and the measures are very generous. Two main bones of contention relates to waiter etiquette and waiter knowledge and I would offer suggestions for both failings encountered here. Firstly, ENSURE that there IS mint sauce before offering it to diners as having to let them down two minutes later is embarrassing for the restaurant and annoying for the diners. Secondly, WAIT until your guests have finished eating before you whisk their plates away as it is the height of bad manners and poor waiting service.

"Traditional Inn in charming, quiet cathedral city"

4
03/01/2018

The core buildings here are half a millennium old, so the hotel does well to be warm and cosy and is 'modern enough'. From the lounge and bar there is a view of the fine old cathedral made possible by the deliberate demolition of former buildings opposite a hundred or so years ago! The lounge and bar were cosy and great to return to after carols in the cathedral and the short walk back - mulled wine and viennoises mid afternoon were spot on. The dining room was decorated for Christmas but would probably be a little jaded normally. Local say that the restaurant - called C15AD - went through a rocky patch a year or so ago and is coming back. Hope so. Establishment is one of only 11 surviving from first UK Michelin Guide and has great potential. The staff were friendly (but enthusiastic rather than well trained), and both the dinner and breakfast harked back to the 80's - but then so does Wells and it is all the more charming for that.

"Old coaching inn in lovely setting"

4
02/01/2018

We were pleasantly surprised by the high standards of the rooms and the service. The superior room (number 56) was large enough, well-appointed and recently decorated in an attractive colour scheme. It is in the old coach house which is a pleasant block of rooms a few yards from the rambling main building. Those who prefer a bath should specify their need as the bathroom was shower-only, which was fine by us. There was a slight step up from the bathroom/wardrobe area to the bedroom which should be either removed or have warning signs to prevent tripping. The TV was also strangely situated at a right angle to the bed rather then on the wall opposite - I think the idea is that you can watch from the armchairs. The staff are generally cheerful and helpful - the restaurant was full at breakfast time so they took us into the cosy bar area and served us there, which was good. The location is superb, with the cathedral opposite and the high street a few yards away. Once you have seen enough of Wells itself, then Glastonbury and Wookey Hole are only a few minutes drive.

"Lovely hotel"

5
20/12/2017

We travelled for a short break to the lovely city of Wells. The hotel is centrally situated, a short distance from the Cathedral and shops. We were upgraded to an an excellent twin room - very spacious with comfortable beds. We were on a bed and breakfast tariff - the breakfast was very good. Substantial evening meals are not for us, so we ate in the bar - the food was excellent. We really like this hotel and rate it highly.

"xmas break"

5
20/12/2017

had a wonderful two day break with 12 friends. The Swan is a wonderful hotel. Comfortable rooms just a trifle too hot. Very lovely food and service. The xmas scenes across from the hotel and inside were lovely. Also paid a visit to the Cathedral where some school children were having a practice carol service it was wonderful.Great market too.

"Lovely lunch"

4
20/12/2017

Had a really wonderful pre christmas lunch here. The food was fantastic as was the service and everyone so friendly. The only downside we found, we were sitting very close to a table with 3 kids under 18 months on and of course they scream ! why do lovely restaurants like this not take this into consideration and offer children seating in the other bar area. This is so obviously a 'grown up' restaurant serving quality food but the whole experience can be spoilt by not being able to hear yourself think. That was my only moan, this is really a fab place.

"Terrace great for drinks"

4
19/12/2017

Nice outside seating area overlooking the cathedral green. Food looked ok, but didn't try. Good quality beers and wines at reasonable prices. Had a massive gin selection which would also be worth a go...

"Not Overly Impressed"

3
15/12/2017

Booked a table here for lunch today but it wasn't great. We arrived a bit early so sat in the lounge & had a coffee, the table was booked at 12:30 & at 12:40 we were still sat there. I spoke to a young guy & asked if our table was ready, he said he would go & check but didn't return & was then just stood about. My brother asked another staff member & we were then taken to our table. My husband & I had a dish from the light bites of beetroot & goats cheese salad, on arrival it was a plate of lettuce leaves topped with three small pieces of goats cheese & four small pieces of beetroot. That said what we had was tasty but certainly not worth the £6 plus that was charged for it. A few of the staff weren't particularly friendly in fact the guy who took our food order who looked to be in a more senior role was quite brusque. We won't be returning, there are lots of much nicer, friendlier places to eat in Wells.

"Excellent!"

5
10/12/2017

Enjoyed a lovely night away at the Swan Hotel in November - so decided to return in December. On the day Wells was hosting their annual Christmas festivities and the atmosphere was amazing. Staff here are all helpful, friendly and professional - which always makes a difference. We'll definitely look for any excuse to return again soon!

"Cosy little gem"

5
09/12/2017

Fabulous hotel. Service friendly and unobtrusive. Alas they were completely full so we could only stay one night. The hotel is situated close to restaurants and bars but the bedrooms aren't at all noisy.

"Does the job Well(s)!!"

4
08/12/2017

Stayed here for a night whilst on tour with other parents having watched sport locally. Good hotel with very friendly staff good rooms and a warm atmosphere. Car parking is at a premium but location is spot on Will be back next year!

"Wonderful Cathedral Suite "

5
07/12/2017

We were at the Swan for our anniversary and I booked the Cathedral Suite as a special treat. We stayed for three nights with dinner each night. Nothing was too much trouble for the staff who without exception impressed. The Manager has clearly followed the tenet “Recruit for personality, train for skills.” The Suite comprised three rooms created from a ballroom I believe with an impressive copper bath, huge shower, dinning/sitting room and bedroom with walk in wardrobe. All elegantly yet comfortably furnished. Dinner was in the restaurant and after three nights there was a great deal we had failed to try. Breakfast was well cooked - I judge an hotel breakfast by whether they are able poach eggs, they can - with a buffet selection which did not disappoint. Waking to the view of the Cathedral started each day beautifully and Wells proved a location which did not fail to provide enjoyment as we explored its town and Bishop's Palace. I have stayed on business in many international five star hotels but the Swan has a great ambience and was for us a perfect hotel, perfectly located, and with exceptional staff. Thank you all.

"Wow in Wells"

5
06/12/2017

Called The Swan, but would be tempted to call it The Warren!! In the centre of the town with views across to the Cathedral, the hotel looks as if it has been recently refurbed to a very high standard. The Christmas decor was tasteful, the rooms spacious and comfortable and the staff were delightful. I was very impressed by the fact that the hotel have a resident cat??.

"Lovely in so many ways "

5
02/12/2017

I live in Wells and this is my local bar/hotel so use it in many of its different guises. In the summer the terrace at the front and walled garden at the back are fabulous places to catch some sun and meet new faces passing through. The lounge in the winter with the fire roaring and the sofas and high back chairs is a great place to hide from the cold and warm yourself with something soothing, with the occasional visit from Snowball the hotel cat. This review was for a wonderful dinner I had in the main restaurant. It is a set menu with plenty of options. I chose the sea bream fillet as a starter, big enough for a main in many restaurants, lamb as a main, which was tasty but very rich, and then a fabulous blackberry and pistachio mille-feuille which was the highlight. The service was warm and professional from Ria and Franco, who do a great job of keeping the restaurant and bar running smoothly, and the lay out of the room means that even if dining alone, as many people travelling through the hotel are, you don't feel awkward. It has a very soft feel, yet solid oak panelling to give a touch of class. All the staff here go out of their way to make your stay comfortable, whether for just a cup of tea and a scone, or a week with a family or a wedding, and fill credit must go to Mark the manager who sets the tone.

"Very private feel beautiful location"

5
01/12/2017

Visited here for my birthday back in June. I'd never been to Wells and it coincidently chimed in with a work trip for my other half. This hotel is lovely, really really lovely. I'm not entirely sure how many rooms it has to be honest simply because you felt really private and not like you were next to multiple people which was fantastic. The suite we had was a fantastic size, had a separate area with a sofa (the red and green room in the photos) lovely en suite with separate shower and bath and incredibly comfy bed, lovely and quiet (not that Wells is raving at night) As it was my birthday my adorable gorgeous thoughtful OH organised a bottle of champagne in a chilled bucket in the room when we got back from dinner. We didn't eat dinner in the hotel (although it does look fab) we pottered around a while when to one of the pubs (where Hot Fuzz was filmed) visited the Cathedral (very beautiful) and some of the surrounding grounds. For dinner we went to a Greek restaurant hidden away, can't think of the name of it now although I cant imagine Wells is overran with greek eateries.. it was delicious, we were slightly unsure as we were the only people in there, given it was a mid week but it quickly filled up and was full by the time we had our starters, really really delicious (prosecco on the menu was sweet) but great priced and I'd definitely visit again.

"A Little bit of luxury does you good!!"

5
01/12/2017

Stayed here recently on Business and found that the hotel as been newly refurbished,. Right in the centre of town/city, shops bars cafes and cathedral all outside or close by. Perfect place for the Wells are walking out really. Lovely room overlooking the main street, it was a bit of a hike to the room from reception, but worth it as the room was well appointed with great furnishing and decor, it was a double room and as I was alone I had plenty of space but it would still be roomy enough for two!!. Clean bathroom with some good toiletries. Breakfast was good quality and plentiful and tasted good. The Wi-Fi signal is good and mobile as well as you are in the middle of the City of Wells (it is a city because it has a Cathedral) Lovely breakfast served by friendly staff. The Car parking is limited (30 spaces) and a bit of a manoeuvre to get in safely but otherwise and real class act of a hotel and I would recommend it.

"Evening at the Swan"

5
29/11/2017

Had dinner at the Swan Hotel, in Wells, last week. Will definitely be going again. Lovely welcome, elegantly decorated for Christmas, amazing selection of Gins, comfortable and unrushed environment with a warm fire and topped off with attentive service and excellent food. Very impressive with a nice feel of quality. Definitely worth a visit.

"Pre Christmas 4 day break"

5
28/11/2017

Once again another holiday break at The Swan (This must be our 6th visit). Nothing changes, we were greeted on arrival by Mark the general manager, who once again made us feel very welcome. The food,accommodation, and service were as high as we have always experienced. A distinctive, friendly, warm and comfortable atmosphere is always evident at this hotel no matter what time of year. May it never change. Michael and Suzanne Edwards

"The BEST Best Western - The Swan Hotel in Wells, Somerset"

5
27/11/2017

Excellent service; delicious food; beautiful surroundings and tasteful seasonal decorations. Well done Mark and team. With a group pof local freinds we enjoyed a really good evening. The dining room and the lounge afterwards for coffee, were comforatbke and relaxing.

"Culture Club's Night On The Tiles"

5
27/11/2017

Excellent service from reception, throughout evening meal and relaxing in the lounge. Mark Tobin and his team are a credit to the business, not forgetting the head chef and young Ginny, a star in the making, you all got high praise from our Culture Club members.

"A memorable visit"

5
26/11/2017

Great food, wonderful views of Wells Cathedral, helpful staff and the best hotel manager I have ever met. The Swan Hotel has also built a well deserved reputation for supporting charities, local community events and improving the city's offer to visitors.

"A fantastic wedding reception and stay"

5
21/11/2017

We knew the Swan Hotel fairly well before we got married, so it wasn't too difficult to decide that this was the ideal venue to host our wedding reception. We contacted a few other places, but the very warm welcome we had at the Swan, along with the excellent rooms/facilities available, helped us decide that this was the place for us. Zoe, our wedding planner at the Swan, was excellent. She was very friendly and accommodating and worked really hard to make sure we had exactly what we wanted, even with 'last minute' changes. On the day itself, she was right there, on the front-line, ensuring everything went smoothly. We cannot commend her enough. All the other staff were very professional and friendly too - our thanks. The day was beautiful, and we are very pleased. The honeymoon suite was absolutely breathtaking, and definitely worth the experience. The wedding reception rooms we hired were quite spacious and smart but also had a nice 'cosy' sort of feel, matched with two well-staffed bars and a beautiful enclosed courtyard. The food and drink quality was excellent too, and quite reasonably priced (not too bad for 'wedding' prices, as can be expected). If you get the option (and the weather) photographs opposite the hotel front entrance, with the cathedral as a back-drop, makes an memorable photo opportunity. We had about 80 guests, and it was no bother at all. The hotel is ideally located in Wells too: close to shops and a local market. Overall, we strongly recommend this hotel as a wedding venue if you're in the area.

"Perfect Location"

5
19/11/2017

Hotel as been newly refurbished,. Right in the centre of town, shops bars cafes and cathedral all outside. Perfect place for the Wells carnival. Lovely room overlooking street so had a birds eye view of the floats from our window as they passed. Clean room and bathroom. Lovely breakfast served by friendly staff.

"Fantastic Group stay....."

5
13/11/2017

We have just returned from a group stay at this amazing hotel. The hotel, the food, the service and ALL the staff are great. Attentive & so helpful nothing was too much trouble. A great location with lovely rooms, log fires & scrumptious food.

"Great Hotel"

5
07/11/2017

We organised group ramblers weekend using this hotel as a base. From start to finish the staff couldn't have been more helpful. Avena the group bookings person was fabulous throughout ensuring we got just what we needed to make the weekend a success. 28 of us had a wonderful time, not a complaint from anyone which is quite an achievement! The food was lovely, rooms clean and well equipped, staff friendly and welcoming.

"Beyond the Call of Duty"

5
06/11/2017

The hotel is a lovely property with all types of rooms with friendly and warm staff including a cat named Snowball. Wells Cathedral is right out the front door and worth the visit as well as the garden. An extraoridinary thing happened at check out. I asked Aveda Shirley, the financial manager if someone could help me back out of the parking lot and she offered to bring my car around to the street. This is an example of old fashioned customer service.

"very enjoyable stay"

5
06/11/2017

Very friendly professional staff, lovely room with comfortable beds and excellent food made our three nights stay in late October very enjoyable. This old coaching hotel in the centre of Wells is an ideal location for visiting the cathedral and the Bishops Palace, for which you get a discount on the admission when staying at The Swan.

"Excellent Sunday Lunch"

5
05/11/2017

There's lots to like about Sunday Lunch in this hotel's restaurant. Friendly, professional waiting staff and excellent food. There is a set price for a 1, 2 or 3 course Sunday Lunch. On the day we ate the mains featured braised lamb, roast pork and roast beef. There was also a good veggie option and a fish dish. All the roasts come with a range of well cooked veg, lovely roasties and cracking homemade Yorkshire Puddings. Just about managed to cram in a dessert (v good brownie with choc sauce and salted caramel ice cream). The restaurant was busy, so worth booking in advance.

"Great location and such a lovely place. "

4
05/11/2017

Stayed for three nights on business. The bedroom was newly decorated and very fresh. Was a good size room with everything you needed. The breakfast room was great. Swift service and friendly. Ate in the bar and the restaurant and both I would recommend. All the staff are really friendly, professional and on the ball. From the reception area to the bar to the restaurant. Great place.

"Can't be beaten."

5
30/10/2017

I found all the staff to be very helpful and professioanl, nothing was too much trouble for them. The manager Mark Tobin goes above and beyond the call of duty, making everyone feel very special. We will most definitely be using The Swan hotel for future family occasions.

"The Best Hotel in the UK not just the West"

5
30/10/2017

The Swan Hotel in Wells Somerset, is a fantastic experience. Never has so much effort to provide the optimum service been strived for. Mr Mark Tobin and his fantastic staff strive for perfection, and they achieve this through professionalism and expertise The Swan is as close to perfection as is possible.

"Perfect wedding venue!!"

5
30/10/2017

We recently had our wedding here and it was perfect. The staff could not have done more for us! The food was outstanding, the rooms were all lovely and all in all it was an amazing experience. I genuinely believe our whole wedding would not have been as good any where else! The cathedral suite was the most beautiful room I've ever stayed in and we didn't want to leave!

"Regular and would not have it anyother way"

5
27/10/2017

Having now stopped on a regular basis at The Swan it becomes easy to take things for granted but I have to congratulate ALL the staff, they are friendly, professional, have attention to detail, and house keeping are excellent keep up the good work

"Perfect Location and lovely staff"

5
27/10/2017

Our party of four loved the convenience of the Swan's location directly across from the Cathedral Close and it was also nearby several excellent restaurant choices, the Saturday market, all the attractions, and a Boots. The staff were stellar, particularly the host cat, Snowball, who charms everyone he greets at the front desk. The rooms are well proportioned and quite comfortable. The breakfast is excellent and plentiful and the service was top notch. The only down side is that parking can be a bit of a jam, which is only to be expected in this medieval town, but that adventure is easily sorted with a bit of patience and staff is very helpful. I would return in a heartbeat.

"A hotel fit for a cathederal"

5
25/10/2017

The hotel is perfectly situated for a visit to Wells. The room was clean and comfortable. The staff helpful and friendly despite being very busy when I stayed there. The car park entrance is a little daunting but it is not as difficult as it looks. Be sure to book dinner in the restaurant or you could like us end up being disappointed. Great place to stay.

"Cathedral Suite- Beyond Compare, Truly Magnificent!"

5
23/10/2017

Thanks to the amazing Lena on Reception, we were able to secure the Cathedral Suite for 1 night yesterday, Sunday. Yes the car park does have 2 tight turns but it was designed for 15th century horse and carts, not today's vehicles! There were plenty of SUVs in the small car park, a Jeep was parked next to ours so don't be put off! Check in was friendly and efficient, Lena showed us to our room (or more accurately, rooms, for there were 3 interconnecting ones). For once my partner was speechless! From all 3 large sash windows were right in your face, staggering views of the west face of Wells Cathedral. You could choose to view if bathing in the freestanding copper bath, or resting on the bed or maybe from one of the sumptuous chairs! My description can't do this suite justice, so I will share some photos below. The furniture was all period from a huge gilded mirror over a massive marble topped table, Louis XIV style chairs plus some more "modern" features such as a wind up gramophone, a long case Grandfather clock, I could go on. I was surprised that I could not locate the hospitality tray despite looking in all of the obvious places. I went down to see Lena and she smiled and apologised and she explained that you have to open the faux bookcase doors behind which was a full array of teas, hot chocolate etc. plus delicious cookies. Lena even provided a jug of fresh milk, nothing was too much trouble. The floor lighting around the copper bath, the rain shower and fresh flowers in the "lounge" area, all added a touch of luxury. Lena had booked us a table in the 15c restaurant downstairs, the Swans' 2 AA rosette eatery. We went for the 3 course option which was a very reasonable £27 each considering the quality of the food. I had the ham hock, leek and chicken terrine with home made piccalilli and sourdough bread, very good. My partner's butternut squash soup was well received. My main of pork belly was again top notch and my partner's plaice was enjoyed, despite a few tiny bones. We both elected to have the steamed orange pudding with mascarpone, devine! Full of flavour with a light airy sponge and orange jus. Service was impeccable, attentive but not intrusive. Breakfast was of a very high standard, serve yourself for the buffet items and then your choice cooked to order. My full Somerset grill was excellent with good quality ingredients, my partner had the vegetarian option and although she received fried eggs rather than scrambled as requested, she didn't mind. So overall, a most enjoyable stay, the Cathedral Suite is probably the best room(s) that I have stayed in. I thought that accolade would go to the 5 star Intercontinental in Madrid, where we had a suite which was exceptional but that didn't have the same views, even if they did have a top hatted chap on the door! Trouble is if we stay here again, which we surely will, my partner will settle for nothing less than the Cathedral Suite! Better start saving. Without exception, as well as Lena's star performance, all of the staff we encountered were polite, friendly and efficient. They were dealing with a large shooting party during our stay, but they took it in their stride. We booked directly with Best Great Western Hotels for this stay.

"Excellent stay at The Swan."

5
18/10/2017

We recently spent 2 nights at the Swan. We were made very welcome by the young woman on the reception desk and booking in was speedily completed. Our room was in the Coach house which has recently been refurbished. Lovely clean room and bathroom and very tastefully decorated. Breakfast was very good and again, the staff were all friendly and efficient. I think the Swan provides excellent value. One or two points to consider... our room faced onto the High Street and there is some traffic noise to contend with. It didn't bother us much but might be a factor to think about for some people. Likewise, the Coach House room which we had is up 3 flights of stairs. Not good if you have mobility problems so ask when you book.

"Two night stay from Devon"

5
14/10/2017

Having previously stayed in lots of Hotels within the UK , this is amongst the best ! Very bright clean and tidy facilities, friendly staff and will return soon without hesitation , well done Swan Hotel :)

"Beautiful old hotel - a fantastic stay."

5
13/10/2017

This hotel is in a very old building which faces on to the cathedral. Access to the car park behind is via a higgledy piggledy roadway between the hotel buildings and would be quite tight for a large car but there is plenty of parking space. Staff are very friendly and helpful. Our room was not in the main building and it was well decorated, quiet and very clean. We ate in the restaurant one night and the food was excellent - a good choice for each course and everything was well- cooked and tasty. There was also a good choice at breakfast with a buffet style continental breakfast as well as several hot items to order. A nice lounge area to sit in after dinner or at any time during the day. I would highly recommend this hotel and hope to return another time.

"Everything about this hotel was spot on."

5
12/10/2017

On arrival we were greeted by the Reception staff then shown to our rooms. Our room which was on the ground floor was well prepared and supplied everything that you needed. Dining staff were faultless

"Best Holiday in a long time"

5
11/10/2017

Everything about this hotel couldn't be faulted from the checking in to leaving on the last day. As there were stairs to be climbed to our room a member of staff carried them up to the room for us. Room was spotlessly clean (and even smelled clean !!). Food was lovely - choice of 3 starters, 3 mains and 3 sweets plus tea or coffee afterwards. Breakfast was self service for starters and waiter service for the cooked breakfast - I had the chef special, Taunton Toast with crispy bacon every morning (which was a sort of Welsh rarebit and very tasty) my husband had the Full English which again was excellent. I would go back again to this Hotel and would recommend it to everyone

"The rooms we were offered we very tired indeed"

3
09/10/2017

Avoid room 23 not old world charm but terribly warn out with peeling paintwork and wallpaper. The mattress dipped in the centre needing us to hang on to the bedframe of the four poster to get out of it. I wanted to leave in the middle of night and return home. We were offered and changed to room 20 in the morning, the place is a joke this room had nowhere in the bathroom to put any toilet bags and housed an ironing board not that there was any room to put it up. This four poster bed was high and I had to stand on a chair to get into bed as it had 2 mattresses but at least it didn't dip badly in the middle. The room was rather small and not the deluxe room we had booked. The bar and restaurant menus did not change at all for the 3 nights of our stay, fortunately there are plenty of places to eat nearby. After the first mornings breakfast I avoided it for the rest of the stay opting to eat in the little restaurants in the market place instead. Being a platinum Best Western reward holder we have stayed in many of the groups hotels this unfortunately was not to the normal Best Western standard and although I loved Wells I would avoid this hotel completely on my return. Please negotiate the entrance to the car park carefully to avoid damage to your vehicle. Wifi is intermittent in bedrooms.

BWSwanHotelWells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to post your comments. Please be assured that the opportunities in room 23 have now all been rectified. I would like to thank you for bringing the issues that you experienced to my attention.

"Really lovely hotel with fantastic location"

5
08/10/2017

Visited Wells last minute as a result of Monarch collapsing. We arrived at the Swan hotel a little early but, as the room was ready were allowed to check in. Driveway to the car park needs careful negotiating but there is room. The hotel faces Wells cathedral - really lovely view. Reception were very helpful, recommending restaurants and bars. Our room was very nicely decorated, very comfortable with everything you need, including mineral water each day. The whole hotel is spotlessly clean and all the staff, including trainees very polite and helpful. Breakfast was first class and plentiful with locally sourced produce. Areally enjoyable stay in a lovely part of the country. We will definitely return.

"Birthday Celebration"

5
08/10/2017

Had a 2 night stay with evening meal and the food was excellent. We had a room in the coach house it was lovely and quiet great big bath had everything we needed. The staff where lovely very helpful gave us plenty of information on things to do and visit great part of the country to explore the cathedral is amazing

"Very underwhelmed"

3
02/10/2017

Friends & I had lunch here as it is well located in the city centre with great views towards the cathedral. The furnishings and decor were pleasant and the staff were welcoming, but the food we ordered was quite disappointing. I would have expected a Best Western hotel to offer better than average pub food in the lounge area, where we sat. The menu choice lacked imagination, and when we received our orders it was definitely not as good as I could have cooked at home. The food was served on cold plates so my meal cooled down rapidly. Having eaten at other establishments in Wells, I would say the dining experience here was well below standard. We were not staying at the hotel.

BWSwanHotelWells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to post your comments. Our bar food menu is currently changing from the summer snack offering to a more substantial winter offering. Guest feedback is very important to us and we are looking into the issues that you have raised. Once again, thank you for bringing this to our attention. Kind regards Mark Tobin General Manager

"Mid week birthday celebration"

4
29/09/2017

The car park has limited spaces and has difficult access. We didn't watch a lot of TV but the picture pixelated (weak signal?) too frequently. The location of this hotel is the primary reason we booked this hotel. I upgraded our room to look out over the cathedral - an expensive option, but the view and location were excellent. The food was superb, served by professional and helpful staff. Our room was clean with sufficient power plugs.

"Wonderful stay"

5
26/09/2017

We stayed here for two nights for our Wedding anniversary en route home from Cornwall. It's a beautiful old hotel which overlooks the Cathedral, the staff were very friendly and polite, the food was delicious both the breakfast and evening meal. The room we had was in the main building and was clean and well kept. We had been advised that on the Saturday night there was a wedding and there could be some noise up until midnight, we appreciated the heads up, but to be honest there was little or no noise that disturbed us. All in all a good stay in the beautiful city of Wells, and we will certainly return at some point.

"WHAT A fantastic Hotel , in the heart of Wells"

5
25/09/2017

Such a amazing hotel , The manager and his team are excellent in taking care of you , Very welcoming ,accommodating ,and very professional The food and the service were excellent , we really cannot praise this Hotel enough ,and the location is ideal ,Wells its self has excellent amenities

"Third visit to this hotel"

5
24/09/2017

We stayed at this hotel in 2009, we went back for a break at the weekend for my birthday and I have to say it's changed for the better in every way, this hotel is right in The middle of the delightful city of Wells, very central for all the shops and right opposite the beautiful Cathedral, since our last visit the hotel has been refurbished , we stayed In The Coach House which is just behind the hotel , it has 15 bedrooms. I Think and has been done beautifully, the only downside for our room was it was overlooking the high street and in the night it was very noisy, I don't think the windows are double glazed which is odd seeing as it has just been done out, and we had a shower instead of a bath which I didn't realise, but it was a large beautiful room. As for the food, the cooked breakfast was wonderful, I am very fussy about how my eggs are cooked and they were done absolutely perfectly, but there wasn't much choice in the juices etc, our evening meals were also very good and the staff were all great particularly the head waiter who was very helpful. This was our third visit to his delghtful old world hotel and we hope to go back very soon, Wells is such a lovely place, small but perfectly formed as they say lol. One other thing try to get there early as they have a very small car park, and it's first come first served, for an extra special treat or for a special occasion, book the amazing Cathedral Suite, absolutely stunning !!!!

"a great place to stay"

5
22/09/2017

stayed this past week. Great room, clean, comfy bed. Fantastic staff from the housekeepers, reception, bar staff and waiting staff. All very polite, friendly, professional and could not do enough for you. I hope the bosses appreciate the team they have. Thank you to you all.

"Beautiful setting"

4
18/09/2017

Our stay was one where everything went well! Warm efficient welcome everything explained at reception nothing too much trouble. Very kind to our elderly mother. Gorgeous room in historic part of hotel beams lovely interior design. Evening meal in hotel dining room delicious. The hotel has outside area opposie the entrance where one can enjoy the splendid view of Wells Cathedral whilst having morning coffee or sipping glass of wine. Recommend highly.

"Lovely View, Good Food"

5
15/09/2017

We had a stopover at The Swan in mid-August on our way to Devon. Check in was swift and we were directed to our room which was up several flights of stairs (we were aware of this as we asked for a room with a Cathedral view). The room was of a good standard although it was quite small for a Superior Double. We had a lovely view of the Cathedral and the hotels outside dining area.The standard of decoration throughout the hotel was good and in keeping with the age of the building. We dined in the restaurant in the evening (it was not fine dining with small portions, just good food with very reasonable portions). There seemed to be a lot of positive comments from other diners regarding the food. . All of the staff were helpful, very attentive and polite. We would stay again but would upgrade to a Deluxe Double as they looked very good.

"Wonderful repeat visit"

5
13/09/2017

We've been here before on several occasions as the location is perfect (opposite the Cathedral, next to historic main street and market place). The staff were very friendly and helpful, our room was lovely with a very comfy four poster bed, and the breakfasts were tasty. As on previous visits we couldn't eat dinner as they were fully booked, but there is a wide choice of options nearby - ranging from lovely restaurants to Waitrose for sandwiches. We'll be back.

"Great location"

4
08/09/2017

Stayed for 1 night but would happily return. We had a lovely room in the recently re-furbished part of the hotel.(It could be tricky for less able visitors as was accessed by steps outside and stairs inside.) Really friendly staff, brilliant location and good breakfast. We wouldn't hesitate to return if visiting the area again.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for your lovely review, we look forward to welcoming you back to the Swan Hotel again soon. Best Wishes Mark Tobin General Manager

"Great Service"

5
03/09/2017

We stayed here at the weekend as we had a wedding in Wells - very comfortable room and bed with all you need. The hostess was very kind and very friendly. Had a wonderful breakfast this morning also - very good service and would definitely stay again.

"Lovely"

5
03/09/2017

We stayed here for two nights and found the hotel to be lovely. The room and bathroom were clean and the shower was excellent. We enjoyed a couple of drinks in the walled garden bar on the Friday evening and were pleasantly suprised to find them to be half price as it was 'Happy Hour'. Food in the bar was very good as was the freshly cooked breakfast on both mornings of our stay. Our room overlooked the walled garden and we were told in advance that there was a wedding reception taking place on the Saturday but that it would all be quiet by mid-night and it was. The hotel is in a great location in the middle of the city and just across from the cathereral. The staff were all very helpful and the reception staff went out of their way to print off a map so that we could walk to Wookey Hole and back - a very pleasant circular walk I would definitely recommend this hotel

"A successfully updated 15th century hotel"

5
02/09/2017

The Swan was delightful: the room, the staff, the restaurant, and especially the location. I arrived at midday and had a bar lunch which I ate on the hotel's terrace which is across the road from the hotel with a full view of the front of the Wells Cathedral. The hotel dates from the early 15th century and now combines a number of the surrounding buildings. It's the only very old hotel I've stayed in that has been successfully updated to the 21st century without losing its charm. But it's sure not suited to anyone with physical disabilities. No lift, and there are stairs everywhere and most rooms are fairly small. I was assigned Room 3 which was way at the back and not bordering on any other room. It was small so would be a squash for a couple, certainly Americans who are used to space. But it had everything you could want except air conditioning. But the windows open, can be propped open at various angles, and in any case, England isn't known for heat. And there is a fan. Room 3 has a spacious tub room next to the bedroom, and then off that, through 18 inch walls, is a daylight room with a large sink and a toilet. I suspect it was originally in another building or added on. I had dinner one night in the restaurant and it was good as was the service. I planned to eat there my second night but there was a large group and I didn't want to eat late so I had a meal in the bar at a table in full view of the cathedral. The staff couldn't have been more helpful, genuinely friendly.

"Unrestful experience and little help"

1
29/08/2017

We had a most unfortunate experience during our 2 night stay at the Swan last month. First off let me be fair to point out the positives - lovely historic building. We found our room to be small but charming and tasteful. Reception service for general requests prompt and professional. Location amazing and central - right across from the Wells Cathedral. Parking though is a squeeze with scarily tight turns. However, be warned that the hotel is popular for weddings, esp. for weekends. We saw quite a few marketing pamphlets for wedding packages. Needless to say, there was one during our stay. We were placed in a courtyard room directly facing the banquet area. We asked to be moved but was told the hotel was full. There was a live band playing till 11pm and guests still chattering right outside our room past that. Whilst I don't begrudge celebrations, I do blame the hotel 1) for not warning us ahead before our arrival or during check-in although when I asked to move rooms, the reception said they had notified us ahead via email of the event. We never received any such email; 2) room arrangements should have been made to place non wedding guests away from the banquet area. By the next day - I would at least have hoped for some peace and much needed rest but again our sleep in was interrupted by radio music and noise by either the clean up crew or maybe other guests. The walls are thin and windows are not double glazed. In any case if you do book at the Swan - request for rooms away from the courtyard. Event or not - that area always has guests mingling for drinks or just hanging out. During our stay, my husband had a dental emergency and was in a lot of pain on a Sunday. We called the hotel reception for assistance, was given a contact and told that it was only open the next day. That was hardly helpful. I was quite distressed as it is and wasn't up to kicking up a fuss. I had other priorities. I ended up researching the internet and calling a NHS hotline for help, finally finding an emergency after hours contact from a centre just down the street. They were really helpful and had a dentist call us right back, yes on a Sunday night too. I really thought the Swan could have been so much more helpful. They didn't even follow up or ask after our condition the next day. If the Swan administration is reading this, you might note that doctors and dentists in your town do attend and render services to hapless foreigners after hours. You might do well to update your medical refs to incl contacts of 24 hour medical assistance and adopt more sympathetic attitudes to your guests in need. To be fair, I'm not implying there was rudeness but then I don't think I need to turn up crying or banging tables to get assistance when I've clearly said it was an emergency.

"This hotel serves excellent food in a well run restaurant."

5
25/08/2017

We stayed two nights;Sunday and Monday, and ate two breakfasts and dinners. We enjoyed everything and thought it all to be of a very high standard. Our first meal was on Sunday evening and when we arrived the restaurant was already crowded including a tour group of more than thirty! We feared the worst, but service was quick, efficient and very pleasant. This standard was maintained at every meal. There is a fixed menu with sufficient choice at each course to ensure variety over a few visits. The hotel is in a historic building and this has pros and cons. The bedrooms are on several floors and across several buildings. There are many stairs and no lifts. Staff are very helpful with the management of luggage. Our bedroom (38) was clean, comfortable, quite spacious, light and airy with a good sized bathroom (shower over bath). We had no traffic noise but some internal noise from creaking floors both in our own room and those adjacent. On arrival I had been disappointed to be allocated to a room that had not been made up, but this was quickly resolved. At that point I did not expect to be writing a favourable review! However, the new room, food and service soon improved my disposition. The hotel has an outstanding location in Wells, a garden (across the road) with direct access onto Cathedral Green and unmatched views of the Cathedral. There is also a very quiet courtyard garden at the rear. We would stay (and eat) here again and we will recommend the Swan to friends and family.

"Wells Unchanged"

4
23/08/2017

The hotel is located directly opposite the cathedral and the terrace is across a quiet street at the edge of the cathedral grounds. Wells town center and market square is unchanged and only 100 yards from the hotels coaching entrance. Not all rooms have a view of the cathedral and many are located in the courtyard building of this historic coaching inn. The rooms are modern and well equipped for this type of establishment with some being updated. Parking although tight within the courtyard setting was adequate I had no issue finding a place to park.Our meal in the '15AD' restuarant was excellent. An excellent base if you are exploring the surrounding somerset landscape.

"Probably quite nice 10 years ago"

1
21/08/2017

The strong smell of urine in the reception and lounge area was very off-putting from the start. The hotel was probably quite nice 10 years ago, but since then I don't think it has been decorated, maintained or certainly cleaned. The carpet in room 41 was disgustingly dirty and matted and we left without staying for our three day break.

BWSwanHotelWells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to post your comments and observations. Guest feedback is very important to us and we are investigating the issues that you have brought to our attention. Kind regards Mark Tobin, General Manager

"Lovely Old World Hotel"

4
17/08/2017

My wife and me stayed for one night to celebrate her birthday. The room we had (no.48) was spacious, comfortable and quiet. It was up a few flights of short stairs. The staff were very friendly and helpful. We ate in the hotel restaurant for dinner, the menu was varied and the food was superb. The breakfast next morning was also excellent. The only disappointment was the Gin Bar which we found under-whelming with little atmosphere and unless you had a double or even treble of your chosen gin it was highly unlikely you could tell what gin you were drinking. As a couple who know their gins we found this a big disappointment.

"Short break in the centre of Wells"

5
17/08/2017

This hotel is over looking Wells Cathedral and the lovely green space in front.It is located near the shops and market place.The Bishops Palace is adjacent to the cathedral and has lovely walks around the moated area.Wells is very convenient for touring Cheddar Gorge and the wider Somerset area.

"Great Britain at its Glorious Best"

5
16/08/2017

From the moment of arriving at the hotel we were greated with an excellent front of house team, helpful and knowledgeable of the area. The hotel reception was very clean and inviting, Plenty of comfortable seats and a huge fireplace, although not lit at this time of year it looked perfect for sitting around for a return winter trip. The bar opposite has a happy atmosphere. The location of the hotel is directly opposite Wells Cathedral, having such a magnificent building right infront of you as we stepped outside of the hotel makes for a wow moment. On a quiet street it allows for plenty of time to stand and take in a magnificent view. Not only stand but sit in the hotels outdoor dining and drinks area. Wells has so much to offer from the Cathedral, Bishops palace with its amazing gardens and walks around the moat and fortifications. Plenty of high standard cafe's and restraunts. A good few pubs to quench a thirst after a long walk around the town. Back at the hotel we were given a beautiful room perfectly decorated with a large comfortable four poster bed and the most incredible view looking out to the cathedral. Down for breakfast in the morning, again greated by a friendly team of staff. The cooked breakfast was delicious and there's plenty to choose from for a healthy option. The swan hotel is a perfectly placed hotel, with parking spaces in its own car park. A great location with plenty to see and do. Clean and well decorated. An excellent team of staff. We made the right decision to stay here and highly recommend. We will be back for a longer break.

"Cool gin"

5
10/08/2017

The hotel has an interesting gin bar with exactly 100 different gins on the menu, each accompanied by a paragraph explaining the infusions and botanicals of every gin, with the choice of three different mixers. There is the option to sit outside, directly in front of Wells Cathedral, the drinks being brought outside form the bar. Prices for a double are very reasonable and it's a fine way to spend the time before dinner which is served in a pleasant dining room. The menu is comprehensive, food is beautiful and the service is great. All in all a highly recommended dining experience.

"Overpriced and rubbish room"

1
10/08/2017

Our room cost a fortune (£174) but smelt of damp, was really tired and decorated like a 90s student flat. The double bed was bowing in the middle so we slept in another room which had bunk beds that looked like they belonged in prison. Don't let them convince you to stay in the Muse apartments at the end of the car park and pay more - they are horrible. When we asked for some money off the staff accused us of lying about whether we had requested a different room the night before. The location is great but most hotels in Wells will be very near the centre so I don't think it's much of a benefit. We would have tried to find another hotel but it was a very busy time of year. Not recommended!

natashamw, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to write a review of the hotel. I was naturally disappointed to read some of your comments. According to our records, we were expecting you on a different day. As you say, August is a very busy time for us and we often have little availability. Swan Mews apartments are popular with families with young children. To date, we have received no complaints about the bedding in this room but I will now replace the mattress. I have investigated the room thoroughly and can find no trace or smell of damp. I have asked our housekeeping team to be especially vigilant going forward. I sincerely hope that I have the opportunity to welcome you back to the hotel in the future. Kind regards Mark Tobin

"Quaint hotel friendly staff"

4
03/08/2017

Stayed here last week on our way to Plymouth Wells is a beautiful city well worth a visit. The hotel is very interesting with some beautiful features. We opted for a superior and it was comfortable and well decorated. My only gripe with the room was the temperature as it was far too hot and the windows hardly opened to let in any air. The restaurant was a disappointment too as my fish tasted strange and had to be sent back. The staff dealt with it well and changed it immediately and gave me a free glass of wine by way of an apology. There is a good choice for breakfast and this made up for previous days dinner. We enjoyed the hospitality of the staff and loved Wells.

"Peace in Wells, England"

5
02/08/2017

We spent a lovely evening and night in Wells this week, celebrating our 36th wedding anniversary. The Swan Hotel is a wonderful place to relax and rejuvenate with a view of Wells Cathedral from our four poster room, unsurpassed. Evensong on the 100th anniversary of the Battle of Passchendaele was especially memorable. Why wait for another anniversary? ;)

"2 Night Stay"

4
31/07/2017

My husband and i stayed here for two nights last week. The hotel is full of character with a well stocked bar...ideal for gin lovers! Our room was in the attic of the coach house and although it had quite a few stairs someone would of helped with our luggage had we of asked. All staff were attentive and we particularly felt that Lena on front desk was fantastic. Friendly, chatty and a pleasure to deal with. Food was also delicious. Would highly recommend.

"Sunday lunch"

4
30/07/2017

We had a family Sunday lunch at the Swan. I've been here before. It's a plush dining room offering 1, 2 or 3 course lunch options on their menu. Easy parking at the back of the hotel. The food was very good and the staff friendly. We had drinks in the reception area before dinner.

"Great location"

5
30/07/2017

We wanted a quiet couple of days , illness meant we could not venture far. The Swan is lovely, asked for a quiet room and was given one in the refurbished coach house, small but delightful everything one needed. Everyone was so helpful , food very good I have quite a restricted diet but the staff were very happy to accommodate me. Special mention of Emma who was on reception in the evening .would not hesitate to return for a longer stay.

"Brilliant service"

5
27/07/2017

I stayed overnight in this hotel room only. It was only for a flying visit, and so didn't get to experience the food. However, I was travelling in an electric car, and phoning ahead to the hotel they went the extra mile to reserve the parking space with the charge point for me and then when I arrived checked all was OK. I didn't expect this, especially for a visitor who was only going to be there for a few hours in bed! Brilliant. In addition, room was comfortable with all the normal nice soaps and extra expected. Would love to stay again for longer, especially as Wells is a lovely place as well.

"Swan Hotel Wells"

5
24/07/2017

I have been going to the West Country for more years than I care to mention and been staying at the Swan Hotel in Wells, I have over the years looked for better accommodation but the Swan makes it very difficult as it just gets better every time I visit, so I would like to take this opportunity to say a big thank you to Mark Tobin and all his wonderful staff 10 out of 10 again.

"Wonderful"

5
23/07/2017

Great location, the property has lots of character and excellent customer service. The food in the restaurant never disappointed us. Highly recommended, will definitely stay here again on our next trip.

"Lovely hotel and location"

5
14/07/2017

Lovely hotel and beautiful location in Wells, highly recommended. Bar and restaurant very good. Hotel rooms have been refurbished to a very high standard and are very comfortable. Only limited parking available but lots of public car parks if hotel full.

"Great location, characterful hotel"

5
12/07/2017

Large group of motorcycling enthusiasts stayed here for the weekend. Rooms are comfortable and well equipped. If possible try to get a room on the front as it overlooks the beautiful cathedral elevation. Friendly and helpful staff. Good choices on our group set menu, good food reasonably priced.

"Comfortable and friendly"

3
10/07/2017

Room slightly dusty and dark. But satisfactory. Food and service healthy and good value . Wonderful position and will visit again to visit the charming city of Wells. Excellent access to the town for a short break holiday. The cathedral and bishops castle are excellent . Well sign posted walks with informative plaques throughout. Compulsory posting of 200 charaters on TripAdvisor is becaming tediuos and I will decline to use this website again.

"Well situated"

3
09/07/2017

A classic coaching inn and very central in this small, low key city opposite the fabled cathedral. Service was great and everything was how you would expect it to be although the bathroom was utilitarian for the price and the room on the small side. Entry to and from the car park is a headache and at the wrong time requires much backing up and ceding of ground - but one should blame medieval burghers for that and not Best Western. Overall, a good option for all you might want to do in Wells but one might expect a greater degree of luxury for £120 plus.

"Excellant location"

5
08/07/2017

An excellant location for visiting Wells supported with a team of staff that are professional from booking the room to checkout. The restaurant was good and the area outside a wonderful place to look at the Cathedral whilst enjoying a drink. The car park figures in many reviews but with care is not an issue. Only one thing grated whilst the bar drinks were average for an hotel a Prosecco was £9.50 OTT. If you take the wife get her on pints it's much cheaper. Suggestions for the manager the car park entrance mentioned above with tight S bends through the archways would benefit from traffic mirrors so to enable drivers and pedestrians to enter and leave safely. Also the sitting area on hot days could benefit from parasols. However, we would visit again without hesitation.

"Squeaky, but it's an old hotel !"

4
04/07/2017

We had booked two rooms, as it turned out, on different floors, bit of a task getting the suit cases up to top floor as there is no lift, as lots of oap's stay here, not sure how they coped with the stairs. Floor boards are very squeaky, but it's an old hotel, i'm sure some travellers find it quaint, i found it irritating, especially whilst visiting the loo in the middle of the night. We couldn't dine in the restaurant at a time we wanted as there were functions on both nights of our stay, there are a lot of functions. There is a great little restaurant opposite called Ensemble, and a very good Italian restaurant 50 yards away. We, and other guests, had issues with fuses, especially whilst using the kettle, we had to change rooms for second night, staff fixed the problem apparently. Overall, i would stay here again as it's opposite a fabulous cathedral and the staff do their best with an aged, but stoic hotel.

"Excellent location, but not a good or characterful hotel"

3
29/06/2017

Our stay got off to a bad start when we were left to hump two heavy suitcases up two steep flights of stairs to our room. In the absence of a lift, an allegedly 4* hotel should automatically assume responsibility for getting bags to upstairs rooms. Our room had a small four-poster bed and an adequate en suite bathroom. But there was no minibar and no air-conditioning. It was swelteringly hot at night, even with the fan on, and we did not sleep well on either night of our stay. The restaurant offers a decent range of dishes, but a limited wine list. The bar boasts 100 gins, but does not have any interesting ideas on how to serve them. For an ancient inn, both the bedrooms and public rooms are surprisingly lacking in character and period features. The location - right opposite the cathedral close - is excellent. And room rates are very reasonable. But it was not a pleasure to stay here.

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to write a review of the hotel. I was naturally upset to read some of your comments. There are restrictions on what we can change in the fabric of this building. Our historic hotel is listed, (it dates back to at least 1422) so we are unable to install air conditioning or a lift. Porterage is available and this should have been offered to you. I am sorry if this was not. Our wine list has been compiled with the assistance of an industry expert and we believe it is well-balanced. We are always happy to receive wine recommendations from guests. As you mention, we stock over 100 different gins. We have an on-going training programme in place for our Food and Beverage team and I will ensure that gin service is on the next agenda. In the modernisation of these premises we have always been careful to ensure that period features are retained (for example the oak panelling in our restaurant). Often we are criticised for maintaining too many. It is a hard balancing act. I sincerely hope that I have the opportunity to welcome you back to the hotel in the future. Kind regards Mark Tobin

"The terrace view of the cathedral is unsurpassed"

5
28/06/2017

We stayed in one of the flats in the interior courtyard. The bedrooms are upstairs from a narrow staircase, so keep that in mind. But it was all nice and comfy. The parking is tight but free. It's very well-located, just off the High St. The afternoon tea (or evening cocktail) on the terrace looking out at the Cathedral is inspiring. It's really lovely. The tea is nice too-- but the view.... The best in town. Good wifi, to get prosaic here.

"Golden Wedding"

5
26/06/2017

My husband and I hosted a celebration lunch for family and friends for our Golden Wedding. The food and service were excellent. Nothing was too much trouble and any extra requests were easily accommodated. We would highly recommend this hotel for any similar occasions.

"Good service and location but disappointing facilities"

3
22/06/2017

Well situated with a lovely patio/beer garden across from the main entrance through which you can step out onto the cathedral green. The hotel itself is a lovely old building, tastefully decorated and some excellent staff. The room had no air conditioning and, provided with only a desk fan, was too hot and very uncomfortable - while old buildings will have restrictions on modernisation, this was a deal breaker for us, with temperatures in the 20s overnight. We had to soak hand towels and drape them on us due to the heat in the room. The bathroom was a little small, yet adequate. However, some black mould around the bath tiling and unkempt bath panel were off-putting. The decor in the bedroom was nice but paint was peeling away in the window alcove. There does not appear to be a lift, and with steep stairs/meandering corridors, is probably not suitable for customers with mobility issues. We also found that breakfast was not included and would cost £19 extra per person. At £169 for the night, with no air conditioning, no breakfast and some maintenance/cleaning needed, we felt it was overpriced - very disappointing for such a lovely building.

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank your for taking the time to write a review of the hotel. It was good to read your positive comments. As you say, there are restrictions on what can be changed in the fabric of this building. Our historic hotel is listed and dates back to at least 1422, so we are unable to install air conditioning or a lift. Somerset recently experienced some extreme weather. It isn't usual for Wells to bask in temperatures in excess of 30 degrees celsius! I have informed our housekeeping and maintenance teams of your comments with regard to the décor. We have a rolling bedroom refurbishment program in place, so rooms are constantly updated. As with the vast majority of hotels, booking on a room only basis and requesting breakfast is more expensive than booking on a bed and breakfast basis. Our best offers are for bed and breakfast or dinner, bed and breakfast. I sincerely hope that I have the opportunity to welcome you back to the hotel in the future. Kind regards Mark Tobin

"A bit disappointing"

3
17/06/2017

I was disappointed with my room...ir was too hot..even with a fan on. The twin had comfy beds and nice carpet but the bathroom was pokey and actually needed a good clean. For £173 a night I felt it was very disappointing.the shower partition was very grotty and the bathroom looks like it needs an update. Down stairs the hotel is nice with a lovely are to have drinks with a view of the cathedral. I'm sure we just were unlucky with the particular room that we were given. Excellent location and drinks nor too expensive. Next to a very good Thai restaurant.

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to post your review of the hotel. Wells recently basked in extreme temperatures of over 30 degrees celsius. In an historic and listed building such as ours there are restrictions on what can be altered and we are not permitted to install air conditioning. I have informed our housekeeping team of your comments. We have a rolling bedroom refurbishment program in place, so rooms are constantly updated. Thank you for your positive comments. I sincerely hope that you will visit us again in the near future. Kind regards Mark Tobin

"Brilliant hotel for a short break.."

5
16/06/2017

Have just returned from two nights at the Swan Hotel in Wells. The service and the standard of the rooms both excellent and very good value too for the dinner, bed and breakfast deal. The hotel is ideally situated with a lovely garden and bar overlooking the palace green. Would definitely recommend.

"Welcoming"

4
15/06/2017

The parking is found through a narrow coach way so I was glad I was in a tiny car. The welcome at reception was friendly and professional with everything ready for me and helpful info. My room was lovely but the bathroom was very narrow indeed. I assume every room is different given it is grade 2 listed. I was made to feel at home in the restaurant, the service was friendly and efficient and the food was very good. My only challenge was how unbearably hot my room was - so so so hot and no zircon or fan.

"Lovely Hotel"

5
15/06/2017

just spent 3 nights at the Swan Hotel, found the staff very friendly and helpful, food was really nice although could do with having a more varied menu, my twin room was of a good size. For me this hotel is ideally placed in the centre of Wells with its offering of restaurants Their car park is shall we say challenging especially if in anything but a small family car Keep up the great work, I will certainly return

"Bad nights sleep due to traffic noise"

3
10/06/2017

Wrong size bed in the 'superior room' (41) should be a Queen bed and was only a standard double. Single glazed windows don't stop the noise of bins being emptied and deliveries at 5am. A good night's sleep is impossible.

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to review our hotel. I was obviously disappointed to read your comments. I was sorry to hear that you were woken early. The Swan Hotel is an historic, listed building and for these reasons we are not permitted to install double glazing. For readers of this review, I would like to point out that room 41 is on the second floor of the hotel. It is one of our most popular rooms (it has a tremendous view of the West Front of Wells Cathedral) and features prominently on our website and in promotional material. I don't recall ever receiving a complaint about the size of the bed in this room and believe that the bed is the correct size for the room. I sincerely hope that you will visit the hotel again. Kind regards Mark Tobin

"Long weekend"

5
01/06/2017

Nice clean hotel and friendly and helpful staff. We asked for a change of room and this was done with no problem. Just need to be careful when driving to the and from the car park as entrance is a bit narrow

"Wells, Somerset Best Western plus Swan hotel"

4
29/05/2017

The Best western plus hotel Swan is located just against the cathedral and the Bishops palace is just a minutes walk away around the corner. Hotel is really nice. Staff is very friendly and correct. If you are in the Neighbourhood Wells is a wonderfulp town to visit and i can recommend the Swan hotel for your stay.

"Good place for a short break."

4
25/05/2017

We were here for a short stay, which coincided with the two best days of the year so far. The hotel is situated on a busy road in the centre of Wells. It is composed of a fine ancient building on Sadler Street plus some annexes behind. The hotel is blessed by having a terrace opposite the building overlooking the Cathedral Green which on such a day as we had, is a perfect way to watch the evening light play on the magnificent Cathedral front whilst enjoying an icy white wine ( or beer). The hotel has many rooms with creaky floors as you might expect in an ancient building such as this. Our room although quite small was well decorated with comfortable furniture. The staff are friendly and obliging. The breakfast here is very good with options that can be ordered from the kitchen it is served in a pleasant dining room, where dinner is also served (not taken). I would recommend this hotel for a short break (or longer).

"Lunchtime visit"

3
24/05/2017

We visited the hotel on a quiet Wednesday lunchtime and planned our meal to be taken in the garden area opposite the hotel overlooking the cathedral green. We found the young lady serving at the bar, Georgia, to be less than enthusiastic about serving us and unsure about a number of things during our visit. e.g. Table numbers and their location (even with a printed plan on the bar), notifying us what wines were available by the glass (red or white!!!!), the wine list was offered at a later stage. We waited at the table for our food but we're not given any cutlery, even though another table was given some by Georgia. When the food came it was delivered to the other table! The whole experience was less than satisfying and I believe some more customer orientated training is needed to make the customer feel valued. The quality of the food was good.

"Conference Visit"

5
24/05/2017

I only attended a conference here back in February so cannot comment on rooms and restaurant etc. I found all public area's to be very clean and tidy and well modernised. The staff on hand were all very friendly and polite. The food and beverages served during the conference were all very tasty, good quality and great variety. I would love to return and stay the night or two to explore the city of wells, it has a small car park yes due to it's fascinating age and history however I managed to get an estate car in, parked and out again with little fuss. Well done to Mark and his team

"Fire Alarm Incident"

3
23/05/2017

Our 2nd stay and unfortunately there was a fire alarm at night and very few guests evacuated the building, and after 10 - 15 minutes I ha to advise the duty manager to take a role call, he says he was sure that it was not a problem alarm........thats what happens when a serous incident happens and they look back and wish they had followed safety procedures, as such if none in place they nee to be, I discussed this with the receptionist, this morning and she also had a sloppy attitude towards safety and i then overheard her telling a colleague that some people were ok about the incident and some went right over the top...... Safety should be paramount , not hit and miss.

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to write a review of the Swan Hotel. The safety and welfare of our guests is of paramount importance to us. On the night in question, the alarm sounded for a short period and then silenced without any obvious reason or cause. In this case, we assumed the threat to still be active and the control of the building was immediately handed to Devon and Somerset Fire Services. The short alarm activation time meant that not all our guests were as diligent as you in reacting and evacuating the building. Upon my arrival at the hotel, (I live locally) I was advised that the fire services were in control and that following an initial head count many guests were reported missing. Please accept my apologies that a role call was not taken in the car park. At the time some guests were in the car park, the entire building was being thoroughly checked by teams from the three fire pumps who were in attendance. Please be assured that we take every fire activation incredibly seriously. The emergency services did an exceptional job checking the safety of the building before handing control back to me. Guests such as your good self were then allowed to return safely to your rooms. My sincere apologies for any inconvenience that this caused and thank you for taking the safest course of action that night. Kind regards Mark Tobin

"Great location, comfortable 'olde-worlde' hotel"

4
21/05/2017

A fantastic location opposite the Cathedral and just a couple of minutes from every amenity. Comfortable (if a little poky) room, nice bathroom and comfortable bed, and a friendly welcome during the daytime. The gym was great too, plenty of space and workout options Be aware though that this is a very historic building and therefore some things just can't be got around: include in this list very difficult access to the parking with anything smaller than a small family car, very thin walls between rooms, and the windows are completely non-soundproof. Not criticisms, as they add to the character of the place. Some things could be improved: the night porter was very grumpy and reluctant to serve late night drinks although there were quite a few of us) The breakfast on the first morning was very good, but sadly the coffee (always my barometer of a good morning experience) was poor: not strong enough or flavoursome enough for my liking. On my second morning the breakfast itself was overcooked and had obviously been standing under heat lamps for a while too On the whole a very good experience though, would happily stay here again

"Excellent hotel"

5
17/05/2017

Having stayed here over 30 years ago when I used to travel for business, I returned for a one night's stay to break a long journey Northwards and see something of the city of Wells. The hotel was much like I remember it, including the narrow, winding passageway which leads through the building to the car park at the back. You can do it in a big car, but you need to be careful! Having on site parking is a major advantage and one of the reasons I returned to the hotel, but it can get full so get there early. The room I had was clean, well equipped and very comfortable. I ate in the bar, which was good and the quality of food and drink was good too. The staff were friendly and attentive, at reception, in the bar and at breakfast, so overall I was very satisfied. The only down side to my visit was the city of Wells itself - whilst the cathedral is magnificent, all the traditional pubs in the city seem to have become bistros, brasseries, cafes and coffee bars :( . At least the hotel bar had a decent pint of ale.

"Afternoon tea"

5
15/05/2017

Four of us recently met at the Swan to enjoy a traditional afternoon tea. What a delicious experience it was. We were courteously welcomed and shown to our table. The tiered cake stands were loaded with finger sandwiches,cakes, scones and jam and clotted cream. We were also given a choice of drinks and had traditional tea, peppermint tea and a cold drink which were promptly served. There was more than enough food .. in fact we didn't eat it all sadly! All in all a very enjoyable afternoon in luxurious and comfortable surroundings.

"How many peanuts?"

2
09/05/2017

I attended a party recently where a cold buffet was supplied. The main memory of the buffet is that there were several pounds of salted peanuts between about 40 people (most went to waste). There were sandwiches but they were nothing exciting (the tuna was a bit dry), fried chicken fillets, a few roughly chopped veg sticks with some bland dips and sausages which were warm and a bit greasy (no forks or even cocktail sticks provided, so a high risk of greasy fingers on smart clothes). The waiters topped up wine glasses but there was no top-up offered for those drinking fruit juice. The coffee was cold by the time it was served and the tea almost clear in colour (and the glare from the waiter when one guest carried the milk to his table for his cup of tea that had been brought to the table - said waiter retrieved it very quickly). I'm really glad I wasn't paying for the buffet but feel sorry for those who were. At least the company was good. The cake was excellent but didn't look like it was supplied by the hotel. PS some better lighting in the loos would be good - very, very dark!

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to post a review. I was sorry to read your comments. We have recently catered for many functions at the hotel, but I believe you are referring to a joint birthday party. The content of the buffet and the provision of pre-paid drinks had been agreed in advance with the party organiser. A set amount of fruit juice had been paid for and once this allocation had been used up, non-alcoholic drinks were available to purchase from the bar. I have spoken with the waiting team who worked at this function and they inform me forks and napkins were available. I am sorry if these were not pointed out to you. As several of the party were elderly, our waiting staff brought hot beverages to them in their seats. They don't recall any complaints about the temperature of the drinks. The party organiser seemed very pleased with the event and didn't raise any concerns with us when she came in to see us the other day. I do hope that this will not deter you from visiting us again in the near future. Kind regards Mark Tobin

"Great patio view for lunch, but,"

2
08/05/2017

Great location, view of the cathedral, nice little sun-trap! Tasty food, but it was like all staff were on Day 1; food order come out wrong (4 times), no salt/pepper (3 times), no serviettes, spilt drinks, missing chips! Maybe they'll be better by the end of the week!

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to write a review. I was understandably upset to read your comments. We do have a number of new staff in our waiting team, but all undergo rigorous training and we always have highly experienced staff on duty with them. We suffered terrible technical troubles with our automated tills and ordering system the other day. This put incredible pressure on our waiting and kitchen staff. I'm very sorry that you experienced a level of service which was far below the standards we set ourselves. I sincerely hope you will return to the hotel again in the future. Kind regards Mark Tobin

"cathedral visit"

5
07/05/2017

I have to say this is a lovely hotel to stay at, very friendly staff are always cheerful, rooms are well equipped and nicely decorated. The location is ideal for the cathedral and local pubs and restaurants if you prefer to dine elsewhere, my only grumble is that they should provide a local real ale at the bar but apart from that its a really nice place to stay

"Excellent location, pretty little town and fantastic food"

5
03/05/2017

The location couldn't be perfect, just to be clear that you do not have to have a Cathedral view room as it is just opposite to the hotel so don't be disheartening if the rooms with a view has sold out. The hotel is absolutely comfy with excellent service by staff and the cat, private little gym, the view is fantastic from the bar+lounge+outside coffee area, the food itself in the hotel is excellent but make sure you book for dinner or else be prepared to wait. They have got a parking as well. The town is the smallest town in England and still retains the original character. There are plenty of coffee shops, restaurant and few pubs around. The cathedral is just too magnificent and doesn't cost a thing to get in. I can't wait to go back in the summer.The only downside was the wifii from room doesn't work well but I didn't go to stare at my phone there so no complaints really.

"Comfortable hotel, excellent location, friendly service"

5
01/05/2017

Lovely and comfortable hotel, excellent location in the heart of the old town, nice restaurants nearby. Rooms are comfortable with all the mod cons needed for your time away from home. Has a nice bar, good restaurant and food, with friendly staff. Highly recommend.

"Good stop for coffee or lunch"

5
01/05/2017

We had coffee in the morning and then returned for a sandwich lunch. Eat in the 'Gin Bar' and both times friendly and helpful service. Excellent sandwiches in pleasant surroundings. When warmer you can eat over the road with a terrific view of the Cathedral and the waiters will bring the food over. Must mention this: the toilets are clean and I haven't seen real towelling individual towels for drying your hands in years. Brilliant!

"A good place"

5
01/05/2017

Very pleasant and comfortable hotel, very friendly, welcoming staff, clean and nicely decorated. Meals were all good, especially the scrambled eggs at breakfast and the local bread at dinner, and I particularly like that there is a resident cat!

"Friday night stay"

3
30/04/2017

After negotiating the very small car park (I appreciate that the hotel is hundreds of years old) we were welcomed by a friendly reception (including the resident cat). I had been looking forward to my stay for several months. I was taken abck when informed that breakfast was almost £15 each if booked prior to 22:00 hrs and almost £20 each after that time. Upon entering our room in the coach house I was disappointed to find my room was nothing more than an up market Premier Inn room - I was expecting something more in keeping with the history and age of the place. There was Tea/coffee facilities in the room but only one small bottle of water with two glasses. On our way out for the afternoon I asked at reception for another one and was told one would be placed in our room - upon our return at 23:00 hrs it still wasnt there. After ringing reception one was promptly delivered. The room at this time of night was very cold so we used a blanket out of our vehicle to try and get warm and yet in the early hours of the morning the heating must've come on as the room became stiffling to the point we had to have the window open. Our room overlooked the high street so was very busy and noisy in the morning. Our room didn't have a bath but instead a large shower and even after placing two towels on the floor the shower still made the floor soaking wet as the glass screen wasn't big enough. I've given this 3 star due to the exterior looking for pretty and it proximity to The Bishops Palace and the Cathedral. All said and done the room was over priced as was the breakfast and due to it being so cold we struggled to get to sleep before then being woken just a few hours later by both the noise of the high street and the room being way too hot. I wont be staying here again. Next time I'm going to stay at The Crown just a few yards away. Be warned people access to the car park is very tight unless you own a dinky car! and you'll be lucky to get one of the few spaces!

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to review our hotel. Naturally, I was disappointed by some of your comments. Taking the issues you raised in turn, I would like to clarify the following; The entrance to our car park is reasonably narrow. The hotel dates back to at least 1422 (it's a former posting house) and this is the entrance through which horses and carriages used to pass. Modern 4x4s can access this entrance (with care) and the car park has space for 30 cars. Your reservation was for room only. Room only guests who decide to have breakfast at the hotel are charged £14.50 per person if booked prior to 10pm or £18.50 per person after that time. If a guest wishes to enjoy breakfast here, it makes financial sense to book either on a bed & breakfast or dinner, bed & breakfast basis. Our Coach House was shut during January, February and March while the 15 bedrooms and bathrooms were completely refurbished. Guest feedback following these refurbishments has been excellent. As our hotel has a 4 star AA rating, the central heating is on 24 hours a day (subject to the thermostat setting). I'm sorry if the heating in your bedroom wasn't initially working. Problems of this nature should be reported to our reception team. Our in-house maintenance team can then investigate and rectify these issues. Guests are welcome to turn down the radiators in their bedroom. Noise on the High Street is obviously out of control. Wells is a very small city and rowdy behaviour is unusual. I'm sorry if you were disturbed. Kind regards Mark Tobin

"Amazing stay with classic car group" Drive it Day""

5
26/04/2017

Not sure where to start !! From the moment I made a call to the Swan I knew that our stay would be good every thing was as offered from the reserved car park space to our meeting room in the morning with Bacon baps and coffee for those joining us for the days drive. The food and service for our dinner was very good lovely helpful staff,you can tell when a hotel has a good manager. Thank you Mark and your team. Ps We had booked Lunch at there sister hotel the Shrubbery in Ilminster the Swan looked after our booking to make my life as the organiser easier. Pps very good Lunch and a lovely drive through the somerset countryside.

"Ideal location for visiting wells, wonderful food and service"

5
25/04/2017

We only stayed one night dinner, bed and breakfast but will definitely return. The team reorganised their booking schedule to accommodate our son in a large well appointed room. The hotel and room was spotlessly clean. The atmosphere was efficient but relaxed. The food was super and the menu interesting and varied. Nothing was too much trouble. Thank you Mark and team for your warm welcome. Austin and family.

"39 steps to Room 45 with a small bathroom."

4
24/04/2017

An excellent location in the centre of Wells and overlooking the cathedral. The staff were friendly and efficient with a quick service at breakfast and the evening meals despite the Hotel being full at the weekend with wedding guests and another large group. The only disappointment was room 45 on the top floor and with no lift plenty of stairs to climb. The room was well furnished but the bathroom was very small.

"Perfect location for visiting Wells Cathedral. Excellent food"

4
17/04/2017

Stayed 2 nights on a half board basis, and certainly saw no other restaurants to beat theirs. Staff in all sectors extremely helpful and friendly. Many rooms refurbished. Several in outbuildings. Would recommend not to sleep overlooking the High Street because of noise of deliveries and rubbish collection at unsocial hours. Plus late night revellers. Definitely the best place to stay in Wells

"Great location and top notch food"

5
12/04/2017

We enjoyed 3 nights at this hotel and loved the location. With a wonderful view of the cathedral from the bar, and just minutes walk from the Cathedral, Bishops Palace, museum and shops - perfect. Our room was quite small, but fine. The bathroom was even smaller, but still ok for 3 nights. The restaurant is amazing with great service and the most delicious food. Great value for money.

"Fabulous dinner in the restaurant "

5
12/04/2017

We ate in the restaurant at The Swan last night it was fabulous. Excellent value and beautifully presented food. Nothing was too much trouble - the staff were very attentive. The lamb was tender and succulent and the whiting starter delicious. The surroundings are restful and attractive. Well worth the £19 for two courses.

"Good nights sleep"

4
11/04/2017

Stayed for just the one night whilst attending my daughters wedding. Good comfy bed, nice room. Plenty of choice at breakfast. Had a total of 4 rooms booked for various members of the family and we all enjoyed our stay.

"50th Birthday Party"

5
28/11/2016

Had my 50th here at the weekend, the venue and service were absolutely brilliant. Thank you for making it so memorable, I will certainly be recommending it. The views of the Cathedral are stunning and Wells itself is just a beautiful city. I will be returning without a doubt.

"Fantastic upgrade "

5
27/11/2016

We couldn't have been more pleasantly surprised at our fortune. A fantastic weekend with a beautiful room and delightful staff who were genuinely helpful and friendly. Hotel is quirky with an amazing selection of gin!

"Pleasant and friendly stall"

4
20/11/2016

My wife and I took a short break at the hotel to take advantage of the opportunity to see the illuminated carnival in the City, on Friday evening. The room was very comfortable, the staff we met were all friendly and helpful. We had booked B&B, but had dinner on each, of our two days stay, in the restaurant. We opted for the two-course menu, which had enough choices to select from. The food was well cooked and presented. We enjoyed our stay in spite of wet Somerset weather on Friday and will recommend the hotel to friends.

"Lovely, friendly hotel"

5
16/11/2016

We stayed here for a short break and I'm so pleased I picked this hotel which is situated in the centre of Wells. Each member of staff was friendly and the hotel had a comfy feel about it. We booked for half board and the food was excellent. At breakfast there was a choice from both the Continental and the more 'traditional' breakfast menu. Dinner consisted of three courses and to be honest it was a pleasure to select from such an interesting and varied menu. The food was just superb and full praise to the chef and his team, including those working in the dining area. Our room looked out over the High Street and there was no bother with noise, even though it was market day this morning. This is an old and historic hotel which adds to the charm, so think warm, comfortable and welcoming.

"If you like quirky you are in for a treat"

5
14/11/2016

The location is very good, center of Wells convenient for cathedral, bishops palace etc. also the market and the town with all Wells has to offer. The room was spacious and comfortable, the staff were welcoming, despite a minor issue with dining time. The food I enjoyed, some unusual selections but nicely cooked and presented. However I would warn you that as a result of this being an old building some aspects are very quirky, the slalom approach to the car park, which does add a layer of protection when you are in. The stairs are interesting, no lifts, so if stairs are an issue this may not be the hotel for you? Also the plumbing can be noisy and the single glazing a little drafty. We didn't try to ask about food other than that on the menu so can't comment. All that said we enjoyed it and if we go to Wells again, which is very pretty, we would certainly want to stay at the Swan!

"quirky but in good way"

5
11/11/2016

Excellent hotel in all aspects , location is superb in the centre of Wells . the building (s) is listed so expect an element of quirky layout, and not necessarily mobility friendly if you cannot do stairs Hotel car park at the rear has a tight entrance through the building. All areas recently refurbished with destroying the character of the building Staff very friendly and helpful, I had inadvertently booked a twin by mistake but receptionist sorted a double without any hassle Restaurant food was lovely, be-warned the portions were big but everything was delicious Free internet good speed and bedroom comfortable. note Wells one way system can be a bit of obstacle dependant on which direction you have come in from !

"Swan Mews - Suite 1"

4
11/11/2016

This is the 2nd time we've stayed at Swan Mews (which are the self catering apartments located behind the Swan Hotel - for some reason I can't seem to review the apartments seperately) I traveled to Wells with my husband and my brother to visit friends and see the sights of this beautiful part of the country. We chose Swan Mews as its not always convenient, when youre traveling as a group, to have your friends pop in and out of hotel rooms so the self catering apartments were perfect for us. Our apartment was no.1 which is on 2 levels. 2 bedrooms upstairs with ensuite bathrooms. One double room with Shower and Toilet and one twin room with a bath and toilet. Downstairs is an open plan living/kitchen/dining area with fully equiped kitchen and a dining table for 4 plus and sofa and armchair, TV and Stereo. There is also a Toilet downstairs. On both occassions we've stayed here the apartments have been clean and comfortable and the staff have always been very friendly and helpful. When we arrived we appeared not to have any hot water but only 10 minutes after we contacted the hotel reception they sent someone over to reset the boiler and show us how it all worked, so we were more than happy with that. i really enjoy staying here and would definately recomend it. No doubt we will be returning.

"Great place to stay"

5
01/11/2016

We have stayed here on many occasions including Christmas and new year. it is a beautiful old hotel but with all mod cons you would expect, staff are always so attentive nothing is ever to much trouble. The food is excellent cant say we have ever been disappointed in any way.

"Lovely place for a break"

4
01/11/2016

We were here for three nights as I was singing services in Wells Cathedral. The Hotel and Cathedral are conveniently opposite each other within a three/four minute walk. We had a very nice room on the first floor, our only complaint in this regard, was that the bedside lighting was not very good for reading. That aside we had a very comfortable stay. We eat in two other establishments in the town, our last night we ate in the hotel restaurant, the same room where we had breakfast. Dinner was very good, I had roast pig cheek to start followed by a very good rump of lamb, my wife had a very good plaice. The staff were all very willing and helpful and we had a very relaxing stay.

"Ancient and Modern"

4
30/10/2016

Stay for a few days whilst exploring Wells Glastonbury & Street. Nice room, well appointed, and a warm welcome, though the bar staff seemed to have a language barrier. Restaurant ok, though difficult to get a table at a convenient time. But our main worry were the ancient stairs; very narrow and not very safe when descending with a heavy suitcase. Strongly suggest that the owners invest in a lift!! We were pre-warned that there was a function on the Saturday night, and, yes it was loud, and yes, it was irritating; we were glad that it finished by midnight.

"Great hotel in Wells"

5
29/10/2016

We stayed for a long weekend in the Swan, with a very comfy room in the Coach House annex - though the creaky floor must have kept the people below us awake! The restaurant was very good indeed and we dined there every night. The hotel is very near all the main attractions, cathedral, bishops palace, market etc. We will stay there again.

"A great stay"

5
27/10/2016

Stayed here for two nights DB&B at the end of a week visiting hotels and restaurants. The location opposite Wells Cathedral is exceptional and the food is equally as good. At tonight's meal I had as good a sirloin steak as I have ever had. For sweet I chose creme brulee which contained sweet potato. I chose it out of curiosity but it was excellent. My wife had lamb both nights it was so good. Breakfast was also excellent. Staff have been friendly and helpful throughout. If we are anywhere near this part of the country again we will visit again. A great end to a good week.

"A wonderful experience but beware stairs, listed building status means no lift."

4
25/10/2016

We had a lovely room (4) which overlooked the garden, the close and the West front of the cathedral, magical at night.The big 4 poster was very comfortable, two deep armchairs and another chair at the desk. Excellent bathroom, shower etc. No street noise and we did not hear the disco which we had been warned about when booking. Breakfasts were excellent but the staff were TOO efficient in that our "full English" arrived before we had been able to get half way through our cereal, this happened on both days We managed the car park well enough although it is tight. The Crown on the other side of the square has the same problem, they are both 500 year old coaching inns and listed. Now the 2 gripes. There is no lift, fine for us but we would like to recommend it to an elderly fiend who finds stairs difficult. The stairs to the first floor are OK but those to the second are very steep and unsuitable for the elderly.There are a couple of disabled rooms however. Again due to its age the hotel; car park can flood with consequent smell of drains which we suffered on both days. Lounge and bar excellent staff superb. Would love to go again.

"A friendly place with a great view of the cathedrial"

4
25/10/2016

Stopped of here on return from Cornwell to Cambridge. Dinner bed and breakfast for two very good value. stayed in the Cathedral suit. !!! recommend this is the room to book, indeed three rooms with a gold bath.!

"Lovely!"

5
24/10/2016

We only stayed one night and with an evening out planned we were unable to have dinner in the hotel (shame). Many hotel rooms have just one chair, inadequate in a double room. Our room in the coach house had a seating area with a table and two small but comfy chairs. The bed was comfortable and we both slept well. The bathroom was similarly satisfactory, thick fluffy towels, good toiletries and a hot shower. Breakfast in the restaurant was very good, the service friendly and efficient. The whole team were friendly and helpful. A very happy stay.

"Wonderful Stay"

5
22/10/2016

This was my 3rd stay at the Swan & I'm still as impressed as I was the 1st time. The hotel is virtually opposite the cathedral and very close to the Bishops Palace (with moat and swans) and the main square. We had a ground floor room in the Coach House which is separate from the main hotel, but only by a few steps. Check in was straightforward, receptionist was very helpful. Our room was clean and comfortable. We had plenty of tea and coffee, 2 packets of biscuits and 2 bottles of water. Breakfast was a selection of fruit, cereals and juices with hot food delicious and cooked to order. We had an evening meal in the restaurant on our second night which I felt was very good value and really really tasty; if the portions hadn't been so generous I could have eaten it all again :-)

"Great Location and Staff - Noisy Room"

4
22/10/2016

We received a very warm welcome as walk-ins on a Friday evening. All the staff were very friendly and helpful. Enjoyed a lovely beer in the bar on the ground floor. And a great English breakfast the next morning. Very nice hotel in great location for exploring the city of Wells, marred by noisy neighbours in the next room. We could hear them chatting and the noise from their shower. Shame!

"Nice, but old"

3
21/10/2016

Parking is really sketchy, but doable. The staff are super-friendly. The room we stayed in was a bit on the dingy side, and it overlooked the main street, so at night it was a little noisy. The food was excellent! But, if you are exploring the city, you couldn't get a better location!

"Great in parts"

3
20/10/2016

Let's start off with the positives. We really enjoyed our stay. The staff were excellent, the food was superb, the location couldn't be more central to Wells. Plus a very comfortable bed. There was far more to do in the area than we could fit into our stay. So why didn't I score higher? Well the room we were in (room 52) is in a small block badly in need of updating. Small room, insufficient storage, a shower that was dangerously variable and a sash window that rattled noisily during the night. Having said that, this block is going to be completely refurbished this winter, so many of these issues may be sorted. One thing that probably won't be sorted is the car parking - it's tight to get in and out, and there are fewer parking spaces than rooms. In our 7 night stay, there there was only one occasion when we couldn't get into the car park, but this might be more of an issue at busier times. There was one night with a function with a disco. The music went on to around 11:30 pm, however we were told about this at the time of the booking, and it really wasn't an issue.

"Great staff; lots of food; noisy room"

4
19/10/2016

Really friendly, helpful staff and a hotel cat named Snowball - good start. Food in the restaurant is good and the potion size I had was massive (an aubergine stew with pasta), certainly defeated me. Delicious though. Veggie breakfast was good too. The hotel obviously old and therefore the floors are uneven and creak, a lot. The room I had, 59 in the Coach House, overlooks the High Street and there is quite a bit of noise from here too; no double glazing noise insulation here. A little sleep deprived. There is a large car park to the rear but the access is tight, with dog-leg entrance so be careful if you have a larger car.

"Curate's egg: great location and innovative food but dingy and noisy rooms"

3
18/10/2016

We had a two night stay with friends and went with sensible expectations of the standard of the hotel. In the end we were pleased and disappointed in equal measure. The location right next to the Market Square and the main visitor attractions was ideal, but it's difficult to see how anyone could find the rooms (we had booked superior rooms) anything but dark and slightly oppressive. Surprisingly for an old building, the walls were paper thin, so we could hear our Japanese neighbours conversation clearly when they came in at 01.09 in the morning although they didn't raise their voices. The one major upside is the food. Our room rate included dinner and we enjoyed two really excellent meals with unusual dishes and flavour combinations, all cooked to perfection. Standout dishes were grilled plaice on a bed of samphire and tasty Jersey Royal potatoes, slow cooked Pork Belly with a chorizo and three bean ragout and Rump of Lamb. The Guinea Fowl was also good. The staff were as variable as the rest of the hotel experience. Inexperienced, under-trained bar staff but top class receptionists and brilliant waiters. The car parking is limited and awkward to access for large vehicles. One serious word of warning: check to make sure there is no event at the hotel's function suite before you confirm a reservation. We didn't and endured a hideous two hours after dinner on the Saturday evening, when our room was literally vibrating from the heavy bass of the disco music. We weren't warned (which the staff said we should have been) and there were no management staff to complain to at the time. But to be fair, we had a grovelling and sincere apology the next morning and we were not charged for the room for that night. Good management, just twelve hours too late.

"Great location with a wonderful view"

5
09/10/2016

We stayed for one night and paid extra to upgrade to a Cathedral view - definitely worth it ! We had a large, very comfortable room with a big bathroom (shower over bath) and were pleased to have 2 very comfortable chairs so we could enjoy the great view of the West Front of the Cathedral - wonderful and better yer when floodlit after dark. After Evensong (service beautifully sung by the Girl Choristers) we had a very tasty dinner - most enjoyable. Breakfast the next morning (we had been warned) was frantically busy but we were served very quickly with an excellent breakfast. We were lucky to find a parking space at the hotel on such a busy night but I think there are other car parks nearby.

"reunion"

5
08/10/2016

city centre, ideal didn't have to use the car once. very comfortable & welcoming hotel. Perfect situation to visit cathedral & bishop's palace.. Our group have been meeting each year for 20 years. This has been one of the best hotels for our purpose that we have stayed in.

"Lovely place, lovely staff"

5
06/10/2016

Spent a few days here recently with friends I made many years ago whilst Teacher training. We has 4 twin rooms, all beautifully furnished and comfortable. We had a half board deal which was excellent. Breakfast, a wide choice, was enough to keep us going through the day with just a coffee and cake mid afternoon. The dinner menu was delicious with opportunity to not repeat choices, unless it was a favourite, on every evening. The staff were efficient and friendly. Positioned immediately opposite the cathedral and near the main shops an ideal situation

"Historic coaching inn brought into the 21st century"

4
02/10/2016

A quirky hotel with lots of history that retains its charm whilst having been brought up to date. Very friendly & efficient staff. Food of a high standard especially the breakfasts. With a building of this age you have to expect creaky floors etc but it adds to the charm

"Short stay"

5
30/09/2016

Stayed with group of seven friends for reunion. The staff were very friendly and helpful. There was a good choice of food on the menu. We had the Bed breakfast and evening meal option. Very good value.

"Lovely Weekend Break"

5
28/09/2016

We booked a room for a weekend in Wells and could only book a twin-bedded room on the Internet. On arrival we queried if there were any other rooms available and the reception could not have been more helpful. We were given a room in Swan Mews, one of the lovely little self-contained apartments. It was very good, comfortable and clean and had everything we needed. The staff were very friendly and helpful and the "hotel cat" was gorgeous! My only grump if I had to have one is that the breakfast seemed quite pricey but as we didn't try this possibly it was worth the money? However, there are plenty of places in Wells where you can enjoy a breakfast at a much cheaper price. A lovely stay in a beautiful city and would definitely return. I was very impressed with the helpful, friendly staff.

"perfect view from a beautiful place"

5
26/09/2016

You can understand why this is a Best Western Plus. Great Food , Nice place to stay in a good location to tour Somerset. Definately going to return. Stayed in the Coach House which is off a small carpark to the rear of the building. Quaint and like a row of cottages. The 3 day Leisure break, Bed ,Breakfast and evening meal is worth every penny.

"Absolutely dreadful"

1
24/09/2016

The worst hotel for the money I have ever stayed in in the UK. My room cost £140, and I as I write this at 10:30pm I can hear the thump of the hotel's disco and the shrieks of drunken revellers as though they were in the next room. I am on the top floor of the hotel up 2.5 flights of stairs and according to the front desk,'as far away as it is possible to be' from their function room where there is a disco tonight. I assume that the owners try to run functions of this kind as frequently as possible. I am apparently as far from the disco as possible. And it is appalling. So I advise everyone to avoid the Swan if you want to get to sleep before midnight. My room is dingy in the style of a 1950s boarding house, with old and tired furniture. There is no lift. The wifi is unusably slow, with a spectacularly irritating login, which does not remember you, and therefore requires their tediously complex password to be entered in each time - in your browser. The room is full of officious little pieces of laminated card with instructions on. The tiny TV can only be seen in bed by tuning your head at right angles. This was the only hotel room available in Wells tonight. I just had a wonderful and uplifting evening listening to the cathederal choir. My memory of that has now tainted by this overpriced, noisy, dingy apology for a hotel. Next time, if this is the only option, I won't go to Wells. Just dreadful. Dreadful.

Swanhotelwells, General Manager at BEST WESTERN PLUS Swan Hotel, responded to this review
We appreciate constructive criticism. We don't always get absolutely everything right but this review is simply unfair. The hotel is a popular venue for civil wedding ceremonies and receptions. On Saturday night a wedding reception took place in our Ivory Suite and Garden Room. These rooms are separate to the main hotel and to the Coach House which also has bedrooms. Live music is not permitted at any functions and music has to finish by 11.30pm (as was the case on Saturday). No other guest has made a complaint about the music on Saturday evening (and we have reviewed all the feedback forms from guests who stayed at the weekend). Indeed, weekend feedback was overwhelmingly positive (and the hotel was full). The main hotel dates back to at least 1422 and is a listed building, so we don't have a lift. Porterage is available for guests who require assistance with their luggage. We have a rolling bedroom refurbishment programme in place which is just one of the factors that has enabled the hotel to achieve an AA 3 star rating of 86% (one of the highest scores in the country). We are delighted and very proud to have been reviewed on Trip Advisor nearly 800 times, for our average rating to be ‘very good' and to be rated the best hotel in Wells. I am sorry that in your opinion we failed to live up to these high standards.

"Lovely food, creaky rooms!"

3
24/09/2016

For people who are not bothered by creaking noise when people are moving around, and feel this adds to the character of a hotel, this would be the perfect place for you. Unfortunately, this was not a good nights sleep for myself and my husband due to the noise from people walking around in other rooms (although we did unfortunately have very loud and inconsiderate neighbours- which is not the hotel's fault). The building is listed so the hotel were very open about their lack of control around the upgrading of the building, which could result in some noise and temperature issues (as they are not allowed to install air-con). As a light sleeper, I would ideally liked to have known this before booking as paying a fair amount to stay in a hotel where you don't get enough sleep, isn't really acceptable for me. Like I said though, other people will likely not be as bothered by this as I was. Food was fantastic, good portion size and excellent quality. Service was very good too and the hotel is situated perfectly across from the Wells Cathedral. Therefore, everything the hotel had power over, was positive, I just feel that people should maybe know the type of hotel this is (in terms of its age and ailments!!) before booking in order to reduce disappointment.

"Fantastic Cathedral suite with noise from the street"

4
23/09/2016

I got the Cathedral suite which consist of 3 large interconnected rooms (plus toilet, double shower cabin and a little extra room. One room had an antique big bras bath tub in the middle and a big mirror. Imagine this is the perfect place for a wedding couple with a bottle of Champagne. One room had antique furnitures including a big wooden turn table. The bed room was nice as well. From the windows You looked straight across the lawn to the Cathedral. Despite all the luxury the windows were old fashioned single glas and were poorly insulated so I woke up early in the morning as the traffic noise made it impossible to sleep. I guess You might need a lot of Champagne...

"Lovely Central Setting"

4
10/09/2016

Picturesque City of Wells, the Hotel is in a prime central spot, great for sightseeing and shopping. Old World both inside and out, but with modern facilities both in rooms and public areas. Great conference and meeting areas, service is great, fabulous food too!

"Generally very good, some noise issues"

4
09/09/2016

Found this hotel to be of a generally high standard with good facilities and excellent cleanliness. The restaurant is very good, with an excellent selection for breakfast and the evening meals are equally good. However, there are issues with noise in some rooms. We stayed in room 58 in the Coach House, which overlooks the High Street, where some shops have noisy late night and early morning deliveries. In warm weather, it's a choice of having the windows open to cool the room and suffer the noise or the windows closed to minimise the noise but with the room overly warm. The internet wi-fi connection was unreliable in room 58, perhaps because the room is far from the main part of the hotel.

"good hotel and food"

5
08/09/2016

The hotel was clean, staff helpful and the room large and a fantastic view of the cathedral. We stayed in room 40 which I recommend if you want a view. The food was excellent and good value for money.

"Mews cottage at the rear, very nice!"

3
08/09/2016

We stayed here for two nights for a wedding we were attending. Our mews cottage was at the rear of the hotel adjacent to the car park. It was very pretty and nice and quiet. The cottage was clean and modern with kitchen, bathroom, two bedrooms and lounge/dining area. The only complaint I have is that the corner unit seating was a beige colour and was heavily stained and in need of a good upholstery clean. The hotel was opposite the cathedral, which was very beautiful. We would definitely stay here again.

"early morning call?"

1
06/09/2016

well the good bit,nice large room,thats it.when we arrived we found the room unbearably hot,i told the desk and they said that it was because the sun had been on it all day not because it was over the kitchen.but if it didn't cool down later we could change,however when you get in late in the evening you really don't want to .so we opened the windows and left the rather thick duvet off.wakened at 6.am by someone sweeping outside with the broom knocking against the wall.i asked politely if this was appropriate at this time of morning,the answer was,well it has to be done and its nearly finished, he then carried on.not good enough,breakfast was good with very good service but we wont return

Swanhotelwells, General Manager at BEST WESTERN PLUS Swan Hotel, responded to this review
Thank you for taking the time to post a review. Guest feedback is very important to us and we were obviously disappointed to read your comments. Our premises are listed and date back to at least 1422, making the installation of air conditioning impossible. To help counteract the (unfortunately only too rare) very hot summer days, every room is equipped with a fan. Our reception team would have happily arranged for your duvet to be swapped for a sheet. With regard to the cleaning which took place outside your room, I am unable to identify the member of my team which you refer to. If you could furnish me with more details (i.e. the date of your stay and your room number) then I can investigate this matter further. Kind regards Mark Tobin

"Great food"

4
04/09/2016

We were here with a tour group. The room was noisy as it opened up to the Main Street. The food in the restaurant was wonderful. The service was great. The towels and linens In the rooms was top notch. Some people in our group had rooms that did not have a problem with noise since they faced the back of the hotel. Getting luggage to the back rooms is a long walk. Be prepared. Nice hotel.

"Classic Rabbit's-warren coaching inn"

4
04/09/2016

Characterful, charming and great location in cathedral town. Good night's sleep but only after an over-amped wedding reception had finished at midnight...should the hotel provide ear plugs, or better, notification when making a reservation?

"getaway"

5
02/09/2016

amazing hotel. room 41 was stunning would recommend if you want a cathedral view. slight problem room did smell smokey especially husbands pillow even tho hotel non smoking. Palace gardens is a must also the oldest street in europe. dining excellent but a little rushed didnt have long in between courses also started to lay tables for breakfast whilst still finishing dinner. snowball the resident cat lovely.

"Sleep deprived"

2
02/09/2016

We booked for two nights on a hot and humid busy summer weekend as we had a family funeral to attend and it was all very last minute, as these things can be. We asked for a quiet superior twin room as I am a light sleeper due to back pain after spinal surgery, and few or no stairs or steps. We booked on the phone and were offered rooms in the coach house. Is it an annexe? 'no'. Is it separate to the hotel? 'no'. It sounded odd, but I took their word for it, only to find that it was of course separate, and for me, a difficult walk from reception, down stone steps, up stone steps then into the building and many more steps and corridors to arrive at a dismally dark and very dank smelling room. It was furnished with ancient rattan furniture and had a small window looking nowhere. The floors creaked loudly and I couldn't face sitting in the room, let alone living in it for two days and nights. there was nowhere to sit together in the room and the tv was tiny. However, on refusing the room we were offered another one, (god help the late arrivals whose room we'd been given). The second room was slightly lighter and a little better furnished and slightly nearer the stairs, though still in the coachhouse with all the stairs and ups and downs and creaks. However, the bathroom smelled of urine, though this disappeared after being flushed several times. For nearly £190 a night, room only, we were paying for 'history' and a central position in the town. Two beds and one bedside table? Thick cheap unyielding duvets in high humid sultry summer? (though they willingly brought me a sheet and blanket when I asked)...but not at this luxury level, this is the sort of detail that shouldn't be on offer, poor lighting, not enough sockets, apalling internet access with lines dropping every ten minutes, and don't try using your mobile if you're on O2 by the way. So, unfortunately, the disadvantages outweighed the charms of being in an ancient building. Clearly the chain that owns the hotel hasn't invested in the detail of the place, parts of it have been nicely/stylishly done up at some point, but it's not user friendly in the coach house, though the rooms we saw were a fair size and had a little room to use for a wardrobe/cupboard for the tea making tray.. We owned a listed and ancient hotel many years ago and it was a nightmare to keep up, permissions and rules and regs for everything. But it wouldn't have taken much to repair broken floorboards and ply the floor with double screws to eliminate the incredible noise of footfalls. It caused us very poor nights' sleep. We were woken constantly by people in the building at all hours, and then we had to move around and use the bathroom, waking ourselves up more, and on and on it went. By the day of the funeral I was feeling jet lagged. We hadn't the energy to repack and look elsewhere, so made the best of it. The staff were charming, and did their best for us once we arrived, but we did feel most definitely misled, as the room was in an annexe, in that though adjoining the hotel, which has been added and subsumed into other buildings over the years, it did not communicate with the main reception area. For the able bodied, a walk in the rain on cobbles and up and down steps is just a nuisance, for me it was a huge restriction. We hadn't booked a deal with dinner included but hadn't expected on arrival to be told that we couldn't dine at the hotel, so had to trek around and eat elsewhere. I was also disappointed on the second day to see how sloppily the hoovering had been done in our room. Biscuit crumbs stayed in place over the entire stay. Not really joined up in any way at all. Who inspects the rooms periodically? Where's the managing? As some reviewers have been delighted with their rooms in the house, it might only be the coach house which has these problems. Wells is a sweet place and evensong at the cathedral and a Lovington's ice cream afterwards were most enjoyable. I was fortunate to have my disabled badge and parked near the coach house but be aware the car park is pretty small and you may have difficulty finding a space.

"Our Wedding"

5
01/09/2016

Me and my new husband celebrated our Wedding here on Saturday and what an amazing day we had. The newly refurbished functions rooms were absolutely magnificent and made the setting of our wedding breakfast perfect. The food was delicious and of high quality. The service from all the staff was outstanding. Food was served quickly and efficiently. We stayed the night in a beautiful room which included a four poster bed with a view of the Cathedral. The room was clean and tidy and had everything we needed – fan, tea, coffee, bottles of water etc. Breakfast in the morning was also very good and we could not fault it. We want to say a huge thank you to the manager Mark Tobin. Weddings can be very stressful for the bride what with everything to organize but with Marks help and guidance and taking control of the day meant I could spend time with guests and finally relax. He did an amazing job and I could not have done it without him. Nothing was too much for him. We would highly recommend the Swan Hotel for all types of celebrations. They are very welcoming and offer an excellent service. You would not be disappointed. Best wishes The Newlyweds

"Bank Holiday Lunch on the Sunny Terrace"

4
30/08/2016

This really is a stunning location for lunch in Wells. The beautiful Terrace looking out over Wells Cathedral is fantastic. For lunch we had burgers / fish cakes which were very good and all home made - delicious. The service was questionable and quite poor. The table number got confused, bills got confused, everything was sorted out in the end, but overall a very nice experience. I will return.

"Historic building in beautiful city with views of Cathedral"

4
29/08/2016

I saw this hotel in a Best Western magazine when staying at another property and was immediately attracted to the style of building and location. I wasn't disappointed. A really quirky old building with character. I had a room in the main building facing onto an internal courtyard. No view as such but it was a nice room with creaky floors and a nice bathroom. Mind you, when I came to have a shower in the morning the plumbing showed it's age. Hot water was a bit scarce and pipes whistled and groaned. Lucky I don't mind a lukewarm shower! All the staff were very friendly and helpful and breakfast was nice. My room, no 2, was quite noisy when there was a function on in the afternoon. The courtyard acted as an amplifier so that I could hear complete conversations which drowned out TV! Having an afternoon nap was nigh on impossible but thankfully the event finished early evening, If it had a been an evening event I think it would have been impossible but perhaps they don't let the room then. There is a car park which had plenty of room when I was there. It's a bit tight getting in and out due to age of building so cautious approach is needed! Wells is a beautiful, small city and the Swan is right in the centre of it with amazing views of the Cathedral across the green opposite the Hotel with a terrace for outside drinks and food. Don't miss the beautiful Cathedral and Bishops Palace, both well worth a visit. Thoroughly enjoyed my stay.

"Wedding Reception"

5
29/08/2016

We celebrated our daughter's wedding this weekend. What a marvellous setting with views of The Cathedral. We were lucky with the weather and could make full use of the patio area. The room for the reception was laid out beautifully. The wedding breakfast was first class. Served very efficiently. We stayed overnight and our room was very nice and had all that we needed with lovely finishing touches. Breakfast in the morning finished off our wonderful stay. Especial thanks to the manager Mark Tobin for making it a fuss free, streamlined event and for giving us the confidence to leave the organisation in his capable hands. Mark runs a very good team.

"Fabulous!! "

5
28/08/2016

Came here for a family wedding, the reception room was set up to such a beautiful standard. All staff were more than happy to help with any request, nothing was too much trouble. The food that was served was really lovely too! Would like to mention the manager Mark, he made the entire weekend run like clockwork! The rooms we stayed in for the night/weekend were just as stunning! Loved the decor and was supplied with all you could need. Overall a wonderful stay! Couldn't ask for more. Would highly recommend and will definitely be returning ourselves!!

"Great Food and Location - shame about the room"

3
27/08/2016

Right in the heart of Wells - great walled garden or front garden with view over the cathedral green. Meal in the evening was delicious , lounge , bar a little uninspiring but perfectly adequate. However the room was really hot and stuffy no air conditioning Tiny little fan in room but this has to sit on the floor due to uncnvienient socket locations therefore was useless. Managment should consider floor standing fans if the only place for them is the floor ! Areas of threadbare carpet old and crusty furniture (not antique as implied on the website) green ren and burgundy colour combo not seen since the 80's. Giant cracks around the window. In fact room 32 looks NOTHING like any of the room type photos depicted. Although the room was spacious the bathroom was tiny! Over shower bath hard to get into as the ledge seems higher than normal and not much turning space once in. For the money the room was really poor and if not for that would have scored 5star What a shame - how does this get a plus rating - of of the worst BW rooms I have ever stayed in ? P.s. The staff were all wonderful and very attentive

"Lovely staff"

4
27/08/2016

The staff couldn't have been more helpful. They were all enthusiastic, friendly and professional. The hotel is pleasantly decorated and clean. Everything worth seeing in Wells is within a few hundred yards and so the hotel is perfectly placed for a short break. We visited when the weather was hot and were thankful for the fan in the room. There is a car park at the rear which is entered via some tight corners so beware of your wing mirrors!

"Lots of character"

4
26/08/2016

Old hotel in the historic city of wells, view from the front of the hotel is of the stunning cathedral, inside, has plenty of character and is comfortable. What makes the place special apart from location and view, is the staff and management, who make you feel special and welcome from the moment you arrive (thanks guys) Negatives: limited parking and the cities one way system, and as we booked very close to our stay, only a twin room available, and on arrival, no reservations available in the restaurant!

"Great stay for family celebration"

5
26/08/2016

Our 4-poster room with view of the cathedral was wonderful. The hotel provided rooms for our (adult) children which they also loved (although, obviously, not as good as ours!) & reception booked them in efficiently and with good humour. Food was lovely and served well even though our party of 8 ordered at the table - and we were all seated at the same table for dinner and managed to get our own table to breakfast the next day. Reception were lovely, both during the stay and in our phone calls/emails while planning. For us, the stay was pefect and only marred by insufficient parking for one of our 3 cars (daughter had to get up early and move her car to avoid a fine) and by choosing the cheapest champagne to drink on the terrace - next time I'll splash out more or stick to Prosecco! We were a little suprised, also, to be unable to find a safe in the room - we didn't ask at reception but I assume that they had one there we could have used. Staff offered to carry our bags to our room as I don't think that there is a lift ... I'm not sure about this but check if it is essential to you. And Wells is a beautiful city ... wherever you stay go and visit!

"Great location, but some updates required"

3
25/08/2016

We spent one night at the Swan. Access to the car park was a challenge as you had to negotiate through a narrow passageway between the two parts of the hotel building! Check in was efficient, apart from a resident cat who jumped on to the counter! Obviously the hotel is quite old and a protected building, so the decor is in keeping. It had been a hot day, and our room (17) was above the kitchen. The room was stifling. We opened the windows and ran the fan provided, but it just moved hot air. There was a 10.5 tog quilt on the bed. In the end we removed the duvet and just slept under the cover. (Our previous evening was spent in a Premier Inn who provided a separate double sheet as an alternative to the duvet) The lights in the room had large dark shades, which made it dim and difficult to read. Nice touches in the room..safe operated with room key card, ironing board, coffee etc. and biscuits, Bathroom and toiletries were adequate, but again stiflingly hot. The in room guest info explains air conditioning is not an option due to the protected status of the building. Breakfast was OK. Cooked options and cereals, fruit, yogurts, pastries, etc etc. Special coffees were additional charge. The location is excellent, opposite the cathedral and the city centre on your doorstep. Checkout efficient.

"Directly opposite a magnificent cathedral"

4
24/08/2016

We had to find a room on a Friday night with short notice and were very lucky to get an apartment in the mews behind the hotel. The hotel has had various famous guests over time, such as Winston Churchill. The cathedral is a must see, and this is literally across the street. The town is very pleasant. The bishops palace is here, and as we were there on a Saturday morning, there was a lively market. We enjoyed walking around the town to see lots of old and interesting architecture. There are not too many tourists, and it feels like a real place. Our apartment was average. He could have used a little fresh paint, but it was clean and we had two bedrooms, a kitchen and living room for a very reasonable price. We also ate in the little pub in the hotel, and they were very careful to make sure my food was safe for my food allergies. They talked with the chef, and got together a very good meal for me. In general, everyone with whom you dealt, at the front desk and the bar were polite and friendly. Next time I hope to stay in the main part of the hotel, because from what I could see, those rooms looked terrific. Still, for traveling as a family, the apartment worked well and we were very happy we stayed here.

"The Swan Hotel, Wells"

2
23/08/2016

On the outside this hotel ticks all the right boxes.However on the inside there is poor internet (slow), no air conditioning,shower is hard to get right. To much hot water and not enough cold water. The food was better outside the hotel than in..

"Fabulous Wells Hotel"

5
22/08/2016

A wonderful period hotel that has been sensitively modernised over the years. Staff were extremely friendly and helpful. We didn't eat in the restaurant, but the bar snacks were super and it was a real treat to have top quality local ingredients cooked to order for breakfast. And the location couldn't be better; the terrace looking out towards the West end of the cathedral is something else.

"Charm, location and a lot of stairs"

4
22/08/2016

First of all, let's talk about Wells. Its interesting that when you type in Wells into the location for a review on TripAdvisor, this Wells does not show up and that is part of the beauty of Wells. A lot of people bypass it because its a little difficult to get to, yet it is one of England's treasures and because most people don't know it exists, it is unspoiled and beautiful. There is a magnificent medieval 12th century cathedral and Bishop's Palace and many quaint streets, surrounding by wonderful countryside and its close to mystical Glastonbury..... why aren't you there yet? Now to the Swan, it is right opposite the Cathedral, it's very old and very charming and has a lot of stairs. This is not a modern hotel, so the showers are not that easy to use, there is no elevator BUT, it's cool, its opposite the cathedral ( I may have said that before) and its in the heart of England's smallest and bets preserved old cities. The food was good, especially breakfast, the beer was good, although the bar lounge was drab, but you can take your beer outside and sit in the beer garden, which is by the way, opposite the cathedral - fantastic! So, be brave non Brits, drive your car down those beautiful narrow roads and Wells will open up before you, stay at this hotel, slow way down and take it all in. It's a wonderfully peaceful place and so full of old history and beauty.

"Well situated"

4
20/08/2016

Historic building, so all the usual things associated with that. with A little noisy, but very warm so our windows were open - and a mid-week wedding didn't help! Excellent, friendly staff. Breakfast a little disappointing as we don't eat cooked ones. The hotel terrace - on the opposite side of the road - was a wonderful setting to sit and eat. Little expensive, but reasonable quality.

"More than we had asked for!"

5
13/08/2016

We spent one night at The Swan en route to Dorset. I had just asked for a four poster, but the receptionist said that we had been upgraded. - to the Cathedral Suite, I think it was called. This was absolutely stunning - bedroom, lounge and huge bathroom with a polished, very deep brass bath, all furnished in antique French style. I didn't know whether to expect Louis 14th or Poirot to walk in the door! It was like being transported into the past, and the furnishings were beautiful. The view from the windows looked straight over the green to the front of the cathedral. My husband is a mediaeval historian, and he was absolutely stunned. Lovely by day, but equally so when lit up at night. The suite was very well appointed and the bed very comfortable. The restaurant was good for both dinner and breakfast. The staff very excellent, and the cat gave a homely touch! In all, a very pleasant short stay. Pricing for the suite is, of course, quite expensive, but for a special occasion - a birthday or anniversary - or just for aa treat, it would be well worth the experience.

"Lunchtime visit "

3
12/08/2016

Visited the swan late afternoon with lovely weather to sit outside overlooking the cathedral. While the setting was nice the staff were not overly friendly and our sandwiches were quite disappointing. I had the bacon and Brie and it was dripping with grease so was a mess to eat and quite off putting. Shame about the food as the scenery was lovely. Probably wouldn't return for sandwiches.

"A Wonderful and Memorable Golden Wedding Celebration"

5
07/08/2016

After a great deal of deliberation and visiting hotels we chose the Swan for our event. We wanted a private area with indoor and outdoor seating for our summer celebration and the Garden Room with its terrace fitted the bill perfectly.There was space for 40 guests, including children and babies, and the hotel also provided rooms for those members of the family who wished to stay overnight. We had a lovely day, the weather was perfect, the food was really excellent and the staff were some of the best we have found in a British hotel. Our event was looked after very efficiently by Natasha who planned the event in every detail, with excellent updates as details on numbers changed. A perfect venue and a perfect day - thank you Swan for helping us to celebrate. We are most happy to recommend you.

"Best Western Swan Hotel"

4
03/08/2016

Lovely Hotel with excellent service the location is wonderful for Bishops Palace the Cathedral the market and shops. It was a very hot night but a 8'' fan was supplied in the room which we never turned off. I would recommend the Hotel to anyone.

"Quality Dining Experience in perfect surroundings"

5
02/08/2016

A fantastic experience was enjoyed in the restaurant of the Best Western Plus Swan Hotel, We both enjoy simple good food, but our experience enjoying quality tasty food cooked to perfection was outstanding. My Rib Eye Steak (med) was just perfectly cooked and so tender, my wife had the Lamb (well done) i'm sure to the chef's dismay but it too was great and juicy, the Ham Hock Pate was lovely and the fish cake was gone in seconds. To finish the chocolate brownie finished us off. A must visit if you are staying near Wells, the staff are so friendly.

"Great place to stay in Wells"

4
01/08/2016

The Swan has a great ambiance and the rooms are large and comfortable. The restaurant is very good too and it makes sense to dine there, since the town closes down at night, after the day visitors leave. Typical for an older hotel like this, it has no elevator and you need to climb the stairs to get to the upstairs rooms.

"Outstanding service - brilliant staff, incredible location"

5
26/07/2016

We took a large group and held a party there over 2 nights. Every single person was full of praise for all of the staff who could not be more helpful (especially Lena - a true star), the food which was superb, and the general ambience. With an added extra - you can almost touch the front of the beautiful cathedral. We stay in many hotels and wholeheartedly recommend this one.

"Great location, beautiful room, Lovely staff"

4
25/07/2016

I visited the Swan as part of an organised activities workshop associated with my business, staying for 6 days/5 nights. The outstanding thing was how friendly, helpful and accommodating the staff were. My room was large, beautifully appointed, and with a good sized bathroom, but rather warm at night! The location could not be more central to Wells and has an unrivaled view of the Cathedral from the front of the hotel. There is also a lovely courtyard and garden room, though the latter is sometimes used for functions. As an old coaching inn that has expanded into the neighbouring properties, the accommodations are 'quirky' and there are quite a few odd steps here and there. My travelling companion's room was in another arm of the hotel and was smaller though still nicely decorated and clean. One warning: the access to the car park uses the old coaching routes through/under part of the hotel itself and has two 90 degree turns with restricted width. Though I saw delivery lorries using the route, be prepared to either need to know how wide your vehicle is and be confident in manoeuvring it, or park up, go to reception and ask for help!

"Honeymoon Weekend"

5
24/07/2016

We booked the Swan for a short honeymoon break and were not disappointed. Many thanks to the hotel management for allocating us a room at the front of the hotel overlooking the Cathedral which included a four poster bed. It was a very nice room, very clean and met all our needs - just perfect. We ate in the restaurant for breakfast and evening meal and were very impressed with the selection and standard of meals provided. In fact, overall all the hotel staff were especially friendly and couldn't do enough for you which we appreciated. Even 'Snowy' the hotel cat who greeted us on arrival on the reception desk was very friendly and welcoming. (I also liked the fact that the hotel notified us 5 days prior to our stay that there was a disco taking place in part of the hotel). However, this did not affect our stay and we never heard a thing. In summary, we would have no hesitation in booking again and the hotel is well recommended.

"A good choice"

4
21/07/2016

This hotel is a great location for visiting Wells. We didn't have a cathedral view room but all the attractions were just outside the front door. They have a quirky layout, with some rooms in another building behind the main hotel. We were in the main building. We had to climb up a steep flight of stairs and pass through several corridors and doors to get to our room. Staff helped us with our bags but this hotel might pose some problems for anyone with even mild mobility problems. Our room was small but our only real complaint was that it was very warm. I'm not sure why because the radiator wasn't on and it wasn't hot outside. We had the fan running the whole time we were in the room. The food in the restaurant was very good, with a decent selection. Staff were friendly and helpful. WiFi connection was free but very unreliable. On the whole, I liked this hotel and would stay here again.

"Wells Somerset"

5
21/07/2016

We have just had a 2 night break ( min -wed ) in Wells , staying in the best western swan hotel in wells . We have had the most amazing break . Wells was more than I had imagined it would be , so beautiful, and every view seemed to have the striking cathedral in . It is the smallest city in this country but amazing . Well worth a visit in the cathedral ( especially as the temperature was 33°) and Bishops palace , within the most is a must , especially if you love gardens , there is a superb tea room there too . Our hotel over looked the cathedral and was very nice . No air con though as listed building . They did provide fans but still uncomfortable at night . We thoroughly enjoyed our stay and definitely plan to go back again .

"Stayed for one night - 2 rooms when moving house"

5
21/07/2016

Great hotel central location Service great Note no lift to other floors but staff were great to assist Staff always willing to help Allowed me to leave a car in car park longer than normal due to moving. Ok they had no issue on volume Thanks to Matt on reception who couldn't do enough to help

"The walled garden cafe"

5
20/07/2016

We dropped in for a very late lunch yesterday and were absolutely delighted. It is a lovely little terraced area, nicely tucked away. We were warmly greeted and were quickly rewarded with superb food. My burger was the best i have had any where and my wife was equally please with her meal as well, the chips were also delicious.

"Stunning location with extremely good levels of service"

5
17/07/2016

Unfortunately we only stayed at the Swan for one night - we could easily have stayed much longer as the staff were extremely helpful, the rooms were gorgeous and the food delicious. An ideal location for exploring Wells and great to sit in the bar with the stunning view of the Cathedral. Would go back in a heartbeat

"Short Break"

4
10/07/2016

An excellent midweek break at a Hotel with very helpful, courteous and friendly staff. It is what it is, an old Coaching Inn and not a modern hotel. We stayed on a Dinner B&B basis, the food and choice ware very good. Lovely sitting in the little terrace garden across the road enjoying a refreshment watching the world go by on the Cathedral Green. As others have highlighted the Car Park is more designed for coach & horses rather than modern day vehicles !! Our room was in the Coach House, adequate facilities for a short break. Walking distance to everything in Wells, the Cathedral and Bishops Palace are worth a visit. Lovely midweek street market ( Wed ) just round the corner from the Hotel

"Good hotel in centre of historic Wells"

4
10/07/2016

Big sprawling old coaching inn in the centre of Wells close by the cathedral. It has clearly been expanded by buying up neighbouring hotel and other buildings to create a varied mix of accommodation and facilities. Useful to have car parking in the centre of Wells and you need to be careful entering and leaving through the narrow entry! We had a comfortable room in the "second" old hotel (now called the Coachhouse) which was very nice but overlooking the High Street and as we discovered very noisy first thing in the morning when the dustcart arrives at 5.30 followed by several other delivery vehicles! Try to avoid these rooms unless you like an early start. We had an excellent dinner in the restaurant and the service was impeccable. Very good breakfast too. A very convenient hotel for a visit to Wells.

"Great Stay!"

4
06/07/2016

The Swan is a great hotel in an absolutely amazing setting. The hotel is in the center of Wells with gorgeous views of the Cathedral, especially from their terrace or bar. The staff were extremely friendly and helpful and the onsite parking was another plus. Would certainly return to Wells and the Swan.

"2nd visit. Ok but could be better"

3
05/07/2016

This is the 2nd time I have stayed in this hotel, the first time we just needed a hotel that was nearby whilst on transit to somewhere else, this time I was actually visiting and staying in Wells. We had a good check in, staff we friendly enough and pleasant. The room we were put in wasn't particularly in a good location of the hotel, we didn't have a nice view and the room smelt a little fusty. We asked if we could change rooms, reception were accommodating, this wasn't a problem for them and were given the choice of two others to look at. We chose one in the Coachhouse, which is a separate building to the main hotel. The room was nice and clean, spacious and we had a good size bathroom. The view wasn't brilliant but was better than the room we were given initially,(I think they have limited rooms with views of the cathedral), but this didn't bother us. We did have very squeaky floorboards though in the room. The first night we just ate in the bar, the bar meal was fine, nothing to shout out about but nothing to complain about either. We had drank the complimentary water in the room and asked in the bar for some bottled water which we were happy to pay for, however they charge £4 for a large bottle of water. To me that is expensive, this is only a 3 star hotel, we have paid this in 4 and 5 star hotels, but you expect higher prices in higher starred hotels. We thought it was a little bit of a rip off charging £4 for water. What made this worse was the complimentary water in the room wasn't replenished the next day so we had to buy more water. Breakfast was fine, there was a nice selection and the cooked breakfast was ok. I would say staff were ok, not particularly that friendly, just not as friendly as you would expect when serving guests, there was no real interaction. On the second morning we arrived down for breakfast about 10 mins before breakfast was due to finish and when I asked if we could still have something warm the guy serving looked at his watch and muttered something under his breath stating breakfast finished in 5 minutes(5 mins had passed since we had sat down). Surely guests can still order at 10, everyone knows that's guests don't always finish their food exactly to the time breakfast finishes. It's not as if we had turned up when breakfast had finished or later. I can't remember the waiters name but I think he was a more senior waiter/manager. There was also no music in the restaurant in the morning which made the atmosphere a little silent at times whilst having breakfast. I have to say we felt a little rushed having breakfast the 2nd morning and we also noticed we were given milk that was left from the previous guests that had been sat at the table before us. For me fresh milk should be poured, who knows what the previous guests may have accidentally spilt into the milk. The wifi is shocking here, I'm not sure if this is the fault of the hotels broadband though or location of the hotel. But if you need to work whilst here or contact anyone via email you are stuffed. Even with the hotel wifi you are still limited and the majority of the time I struggled to get wifi, my friend couldn't get any the whole time we were here. The hotel has a lot of character, it definitely needs updating a little and some refurbishment as it's looking tired in many areas. It's probably the best in the area but it seems there is no real competition for this hotel so I guess they will have bookings purely because of that reason and also due to its location being right in the centre of Wells. Would I recommend it, yes and we would stay again but that's due to its location more than anything. I do think there are quite a few areas that the owners need to look at that could definitely make the hotel better.

"Comfort and Service"

5
05/07/2016

Just back from a Friday and Saturday night stay at the Swan . Really really pleased. Our stay included Dinner, Bed and Breakfast. Breakfasts were great. Dinner on both nights were excellent. A really good choice in all three courses. Best scallops and asparagus dish had anywhere, ever. Steak, Duck, Lemon Sole all superb. The food was excellent and it was matched by top quality friendly, thoughtful service throughout our stay . The staff were all helpful and polite, from check in, table service, bar staff and housekeeping. Whenever we passed any member of staff they all greeted us with a smile and a cheery hello. The location is perfect and having onsite parking was a good surprise. We would not hesitate to recommend this Hotel.

"Avoid paying for breakfast..."

4
05/07/2016

It is recommended to book directly with Best Western Swan Hotel +44 (0)1749 836300 for the best value. Booking.com does not give an option of excluding breakfast from the room cost. Breakfast was included with the booking.com price, however, the buffet was ordinary. The vegetarian cooked English breakfast consisted of half a tomato, one mushroom and one poached egg without any salad or toast. Tea was made with tea bags while the cappuccino was dreadful and cost £2 extra. Breakfast is overpriced at the cost of £18.95 each and we would have preferred paying for the room only if given the option. This hotel is in a lovely location with views of Wells Cathedral but many rooms actually face the back and are accessed via several flights of steep stairs. The beautiful patio garden was closed both days we were there. We had asked for a cathedral view and a king-size bed but disappointingly the hotel did not bother to contact us before arrival. We were allocated a double room at the top of two flights of stairs and overlooking the back carpark. The bed was only an English double bed which is small by international standards. The walls are thin and we could hear the occupants next door. Tea–making facilities are provided but the room was without a fridge. The sink wouldn't drain properly and gurgled for lengthy periods. The shower inside the bathtub was extremely awkward to climb into, especially as the toilet roll was attached to the outside of the bathtub. This room is unsuitable for anyone with mobility issues. The wifi was dropped out frequently and wouldn't connect in certain areas of the room. There were no arrangements for recycling rubbish. The staff were courteous but unable to assist with most matters. Snowball, the resident cat is very unruffled and has excellent meet and greet skills.

"Delightful accommodations while on holiday."

5
30/06/2016

Check-in experience was great. Warm, friendly staff. My niece and I shared a room with 2 single bed, which was a good size and very comfortable. Beds were also comfortable and bathroom was clean and adequate. It is a charming setting and I agree with one of the reviews that it is historically traditional but with modern convenience. It was great to have Wifi in the room. We also ate dinner in the hotel dining room, and the food was very good. The location was right in the center of town, very convenient, a short walk to most shops, sites and pubs. For authentic, really delicious fish and chips (not greasy), Tucker's is just a 4 minute walk.

"probably the best in wells"

3
28/06/2016

We know the city very well so knew parking would be a problem but the entry and space ok for a large car.A steep staircase to the bedroom but a large clean room was appreciated. The restaurant is still good with efficient service.overall a happy stay in a well run cheerful hotel.We will be back

"Could be so much better "

3
28/06/2016

Stayed here for a couple of days with my elderly parents. Arrived in the pouring rain, our rooms were not on the main hotel so had to walk about 60 metres with a porter all of us getting wet, surely umbrellas could have been provided. Arrived at rooms one of which was a requested 'disabled' room as both parents on sticks it was down 5 very steep stone steps that then had to be negotiated every time we went anywhere. The room was then quite small with damp up the wall in the corner. On the 2nd night a fan heater was provided as they were cold. Surely this is not right for this type of room!!! When in the lounge for coffee all the tables were grubby when requested they be cleaned, request was forgotten then wiped with a dry tissue no help at all just spread the marks. All eating/drinking establishments nowadays use sprays and cloths to regularly clean surfaces, it's not difficult. Best Western this was certainly not up to standard and definitely not worth the money!!

"Super hotel - albeit on business - at a weekend!"

4
23/06/2016

We stayed at The Swan on a cold weekend in late March, to make a family business visit in South Somerset on the Saturday and to attend the first Rare Plant Fair of 2016, taking place that same Sunday across the Cathedral green in the Bishops Palace. It proved a most convenient location for both. Our booking made a few weeks earlier and thank goodness we had, as the Swan is clearly very popular, there being only one room choice for our requirement, on the second floor with a four poster which frankly we could have done without (not exactly kingsize, but we do appreciate why) and certainly this did not cause us a real problem. The room itself was very comfortable but the ensuite bathroom though spotlessly clean and well appointed was probably the smallest we have ever experienced to date! Although we would have liked to dine in, particularly on the Friday night of arrival, the restaurant was fully booked on both nights of our stay due to a convention of Buffaloes, who we couldn't help meeting on the stairs (there is no lift at the Swan due to its ancient building and listed status) and at breakfast, when at times we could hardly hear ourselves think due to their jolly assembly. The staff appeared to manage the whole weekend competently and with charm. The convention were clearly greatly enjoying their visit, and actually so did we. The hotel is delightfully traditional in appearance, yet certainly in the 21st century as far as facilities and style of hospitality. We will certainly hope to stay again, if we ever are visiting the Wells area in the future. Footnote: All credit and love to Snowball, the resident cat, for keeping us sane. Her meet and greet skills are second to none. She is a lovely animal and a blessing on the house.

"Excellent service on a short notice"

4
23/06/2016

We arrived very early morning and got a nice room for a decent price. Shower was excellent and the bed was fabulous! Sadly we were too late for breakfast. We hope to enjoy that next time. Parking is free behind the hotel

"Amazing views, historical elegance"

5
20/06/2016

My family enjoyed our stay in rooms 42 and 44. The four poster beds and antique furnishings made for a special experience especially with the majestic cathedral view from our room. Every employee was professional and courteous. We ordered room service as we loved our room so much we decided to dine in. I can't recommend this place enough. However if you are accustomed to generic commercialized sterile hotels this place will not suit you. If you're traveling visiting historical sites I can't think of what better place there would be to stay than the Swan.

"Great Stay!"

4
19/06/2016

We booked a room at the last minute and were delighted with the decision. Situated right in the centre of Wells with a scary access car park (but worth the effort as parking free) and friendly and professional staff. Our room was clean and tidy and the bed extremely comfortable with great feather pillows - best nights sleep in our two week trip :) We had the Dinner B & B deal and our supper was very good indeed. Special mention to the Head Waiter who was excellent. We enjoyed coffee in the bar overlooking the Cathedral and the dreadful rain did not spoil our visit.

"Weekend away"

4
16/06/2016

Arrived at hotel which looked really nice with a spectacular view of Wells Cathedral. Very tight entry into carpark. When we got to reception was informed we had had our room upgraded to superior. Room very nice but it had single beds as apose to double. I spoke to really plesant and helpful young guy at reception. I was informed error had been mine in original booking but he said they could give us room with four poster. Lovely room with gorgeous view of cathedral. Booked into resturant for our evening meal. Really good choice of main meals for people with wheat/gluten intolerances. Fantastic two course meal in a lovely resturant on both nights. Very helpful and plesant staff in a lovely hotel in a lovely area.

"Lovely! "

5
16/06/2016

Stayed here for the Christmas party night in december 2015 lovely hotel food was a traditional 3 course Christmas dinner was really nice rooms have a nice rustic feel and were quite roomy will be returning in December this year can't wait!!!

"Quack, quack; the best in town "

4
15/06/2016

Try, I think room 41 which is immediately over the Cathedral Suite and gives a lofty view of Cathedral Green and the building itself. The bed was comfortable. Hidden in the wardrobe were tea/coffee making facilities and a safe for any religious relics you want to keep safe. The bathroom was narrow (20th Century addition to original room), but well equipped. Staff were attentive and in the comfortable communal lounge, a good selection of newspapers and magazines were on offer to read. Decent Bloody Mary helped calm pre-wedding nerves for some. Car park, approached by a very narrow alley fills up quickly. Breakfast was good.

"Weekend break"

4
12/06/2016

Super location in this very quaint and small city,directly opposite the Cathedral,easy walk to the Cathedral and vicars close, a must see for all visitors. The hotel is hundreds of years old, but provides all modern amenities and with its own car parking. Our room 20 was a very comfortable four poster bed with good on suite facilities. The bar , lounge and restaurant provide good food and drinks at reasonable rates, also has the garden bar for alfresco dining. The staff as a whole were excellent and most helpful. Lovely weekend for us and well done Best Western

"Great Hotel"

4
12/06/2016

The best in Wells. Nice friendly and helpful staff. Good sized rooms in a building with lots of local history. Our room didn't have aircon but then again it wasn't overly warm when we stayed. We stayed in a Superior Room and perhaps the complimentary tea/coffee and bathroom supplies were a little stingy and not replenished on our second day... but overall we had a very pleasant stay The bar food is excellent well cooked and generous portions.

"Great location and service, rooms could do with some attention."

3
09/06/2016

This hotel has a convenient central Wells location with a great view of the Cathedral from the front entrance. All of the staff with whom I spoke were friendly and helpful without exception. I stayed in room 19 which was a twin room at the rear of the property which was adequately sized and quiet. My room had no air conditioning and was very hot when I arrived. There was a fan in the room which had seen better days, but the staff found me another when I asked for one. I slept with the windows open and the fans doing their best to cool the room. The beds were comfortable. The bathroom had a very unpleasant smell and had a high sided and narrow bath (in which there was a shower) which may be challenging for people with reduced mobility. The car park was full when I arrived and I was directed to another car park some five minutes walk way although I did manage to find a space at the hotel a couple of hours later. The breakfast was average and the WiFi slow. if I was to travel to the area again I may stay here again but certainly not in the same room.

"Top class service in a friendly environment"

5
07/06/2016

We were part of a group of 34 touring around southern England, mostly in cathedral cities. This was the best hotel out of 6 we stayed in. Excellent service, good food, friendly staff, and the most comfortable bed!

"Friendly staff & surprisingly good food"

4
03/06/2016

Stayed here for a friends wedding. Thought the staff were excellent, everyone we encountered were friendly and helpful. Had dinner and breakfast both of which exceeded my expectations. Would definitely recommend staying here.

"Good location-older property"

3
02/06/2016

This hotel is located right across from the cathedral, which was great for our visit. It is an older property, so don't drive here with an oversize car and be prepared to haul your luggage up the stairs. Ask for a room at the back, as our room on the front of the hotel was noisy due to the street noise.

"News cottages"

5
01/06/2016

We had a three day break in one of the self catering mess cottages, great value for money and well equipped. Could be improved by a few minor details being improved upon, ie a bit of art on the walls and better lighting. Staff are all very friendly and we would definitely book again, 503,504 and 505 have an outdoor area to sit in 501and 502 do not.

"Hotel Position & Restaurant"

3
01/06/2016

Staying in the City of Wells the Hotel could not be positioned better with all local sight seeing places and shops only short walking distance from Hotel. The Hotel restaurant in my opinion is one of the best I have ever eating from and real value for money. We were unlucky to be put in a room in the coach house in which the bathroom had no window and the expel-air was not working and there was a horrible smell of urine. If staying at hotel ensure you are in the main hotel.

"Fantastic day in Wells ... Until lunch"

1
01/06/2016

We had a fab day in beautiful Wells .... What a fitting way to finish a great day with a lovely day in the garden of the Swan over looking the Cathedral. However poor service, over priced poor food put a downer on the day for us.

"Absolutely AMAZING. It's NOT 3*... It's 5*."

5
31/05/2016

Terrific location for history and countryside alike. Beautiful building with many original features. Very welcoming, cozy and extremely comfortable. Alfresco drinks opersite the hotel within meters of the Cathedral. ALL the staff are great. Always attentive to any needs of the guest. Nothing is too much trouble, even willing to fully lay a table in the bar, if you need to get some space from an annoying group or guide that you have to suffer all day. (My apologies to all the staff for some of the group members.) As I sit here eating dinner, the bar staff are allowing a guest a sample of the many gins the bar stocks. Thats quality service. I use many different hotels in EU and The Swan is most deffinately in my Top 3., if not my #1. I've stayed here on business without option, but would deffinately stay here in my own time. You get to know when a place is just so right, comfortable, very clean, with excellent food which all adds up to a very chilled relaxing stay. I was in room 54 in the coach house. So very comfortable, very quiet, nice and dark at night. Excellent top quality linens on the bed and in the bathroom. Everything about the hotel and it's rooms erupts with TOP QUALITY. Even down to the complementary toiletries in your bathroom. Restaurant is a good size and serves Excellent Variety and Quality Food. Never have to wait too long to order or receive your food. Chef is very crafted. Now you'll say there is always something bad to report about every place on TripAdvisor. Well, I'm sorry, but the only thing I can add to that list is.(very trivial )...a little too much light coming under the room door. As it is not in eye line all it needs is to block it with the bath mat. I will be unhappy to leave here tomorrow but will be eagerly looking forward to my next stay. Many thanks to all the staff for making my stay here so comfortable. Finally. Anyone who can, should award this hotel 5 Stars.

"My break away"

5
30/05/2016

The hotel is in a very central position with great view of the cathedral. The food was excellent and varied menu. The rooms were very clean and well equipped and a very relaxing stay. It was a ideal break away and very relaxing. I would recommend this hotel

"Great atmosphere, great food!"

5
29/05/2016

Immediate and impressive view of the Cathedral and Green - eat outside on fine days (chrome chairs somehow jar); excellent cuisine whether full menu or bar bites. And gluten free is treated as normal! Thank you! Gives a feel for the ancient history of Wells. Plan for plenty of medieval sites, well preserved.

"Hotel with comfortable beds which is well organised and one we would visit again!"

5
23/05/2016

I organised a weekend wedding party stay at this hotel opposite the cathedral. It is an old coaching inn with some quirky points but that is exactly what you would expected of a building that is old! Emma Wheatley, Head Receptionist was extremely efficient and clearly understood her role and responsibilities and organised the requirements of both the groom and bride's parties - one of which dinned in the restaurant on the Friday evening enjoying a well cooked and served three-course meal. Although not a cheap venue compared to our usual stays in Austria & Germany it was a hotel worth the money! A big thank you to Emma and all the team.

"Creaky and quaint, but great atmosphere"

3
22/05/2016

An ancient pile, with loads of atmosphere in a city with more history than you can take in during a single visit. You feel like you belong, when here. Not a 5 star property - too much that needs upgrading. But if upgraded, would it still feel the same? I doubt it. So take it for what it is, and relish the sense of past in the present.

"Excellent location"

3
22/05/2016

The view of the medieval cathedral opposite the hotel is stunning. An old bakery was demolished some time ago to create one of the most stunning views in the UK. The Swan is better than most Best Western hotels I've stayed in but that is probably because it is privately owned. Food for our group party on our first night was very good but breakfast was a bit hit and miss (first morning good, next morning disappointing). Rooms are traditional and comfortable though the over bath shower was a bit outdated and not that efficient. They would do better by getting rid of the bath and installing a wet-room shower arrangement. Staff are very well trained, friendly, helpful and welcoming. There are other hotels as well located at better value for money prices.

"Fabulous location"

4
19/05/2016

The Swan Hotel is an historic coaching inn and is right in Wells City centre overlooking the cathedral. Everything in the city is within a short walking distance from the hotel and we spent two days exploring. There is so much history in this small city. The rooms are great and many have four poster beds. The staff are extremely friendly and helpful and the food in the restaurant is to be recommended. We will definitely be back.

"Excellent food, friendly and helpful staff,great location."

5
18/05/2016

The hotel is ideally located in the centre of Wells. The food was superb in the restaurant. Very friendly and helpful staff and good car park albeit narrow entry/exit. Half board package was excellent value.

"Historic and comfortable hotel "

5
14/05/2016

This ancient coaching inn was the perfect base for exploring Wells. Glad we had a small car for parking but loved the drive and the hotel. Modern where it needed to be and kept the old to be enjoyed. We chose a standard room but were given a beautiful room on the fourth floor with a four poster bed and a perfect view of the cathedral. Absolutely lovely room and helpful staff. Breakfast was delicious before a walk around the market, the Bishops Palace and the astoundingly lovely cathedral. What a lovely visit to Wells.

"Excellent location from which to explore Wells"

4
14/05/2016

The hotel was in a great location and very central to explore Wells. Beautiful view of Wells Cathedral opposite. Excellent helpful staff on Reception and speedy check-in. Our room was on the very top floor and was quite a hike upstairs with NO LIFT. Had help with the cases to our room however. The room was quite small and in need of a make-over, but was cosy and in a quiet location. (floorboards very creaky). All appliances were in good working order but the shower within the bath was awkward to control and got extremely hot very quickly. I stayed in a twin room and one of the beds was uneven and my friend worried about falling out of it!!!! As regards the food, breakfast was varied and well presented and tasty. We especially liked the warm chocolate croissants. We ate fish and chips off the bar menu on the first evening and were greatly disappointed with the lack of fish inside the crispy batter. All in all we had a good stay but felt the hotel needed an upgrade. Good value for the deal we booked.

"Okay if you're not too fussy"

3
04/05/2016

Visited here before but decided to get in out of the rain on this bank holiday Monday for a hot drink. Ordered at bar at also purchased a portion of shortbread. In a hotel environment I would expect the shortbread to be brought with the hot drinks by the waiter, however they were passed across the bar to me on a plate, after payment was taken. When the hot drinks arrived, one tea and one cafetiere of coffee, we were also given a bowl of white sugar and a bowl of brown sugar as expected. Unfortunatley, the white sugar was full of horrible tea/coffee stained lumps and was nearly empty so it went back. Not really what you would expect from a hotel. Other than that it was okay...if you're not too fussy.

"Very comfortable and great location "

4
04/05/2016

We spent a couple of nights here and found the staff very helpful and friendly. The room was spacious and very comfortable. Views from the bar to the cathedral are stunning. Being in the heart of the city there are many restaurants and shops in east walking distance. I found breakfast disappointing - hot food was not freshly cooked - but the choice on the buffet was good.

"City Centre Hotel"

4
04/05/2016

Historic hotel in the centre of Wells. Opposite the cathedral and within a short walking distance of everything Wells has to offer. Our room had a four poster bed and was very comfortable. Staff in the hotel were extremely helpful and we will definitely be back.

"Great place and service"

4
04/05/2016

We had room 41 and what a view as shown in our picture. The room was nicely furnished and comfortable, with good wifi. Service was excellent with a young man in reception carrying our bags up to the top floor, essential since there is no lift and we are not in the first flush of youth! The noise from passing revellers quickly passed but often happened but the comfortable bed helped. Special note that the bacon, ham and similar are locally sourced and fantastic. Oh and the town and cathedral worth a visit too ??

"pleasant hotel, friendly staff"

4
03/05/2016

Enjoyed two nights here, was in the coach house so not within the main hotel which was a shame. Good, clean rooms, well decorated and ensuite very good quality. Tea and coffee in the room, etc, very comfortable

"Excellent "

4
02/05/2016

Had a lovely weekend in Wells staying in this hotel. It is not a modern hotel and has squeaky floors and doors, wooden panels, Big fire places and bags of charm. Staff are very friendly and attentive, nothing is too much trouble.

"weekend stay"

4
25/04/2016

we booked a two night weekend break, dinner, bed and breakfast in a deluxe room. on arrival we were warmly welcomed and directed to our room which was in the main hotel. to our delight it was a suite consisting of a comfortable lounge area, bedroom and spacious bathroom with separate bath and shower. we spent two comfortable nights with no disturbances. Foodwise we had some excellent scones one afternoon. Breakfast offered an excellent choice, i can certainly recommend the taunton toastie! Dinner was equally as good with adifferent menu each night of our stay.

"an unsung gem !"

5
25/04/2016

A truly lovely hotel, wonderful accommodation, fabulous food & truly lovely staff. Even the hotel cat was friendly !. I had long harboured a desire to visit this hotel & it certainly didn't disappoint. Well situated & the views from our bedroom of the cathedral were magnificent. If you want to treat yourself book in asap ..you won't be disappointed !

"Catheral Suite - exceeded expectations"

5
24/04/2016

I booked this suite for two nights as part of my wife's 50th birthday celebration, couldn't have been happier with the service received at the Swan Hotel and the suite we booked. The Cathedral suite consists of a central reception/lounge, huge bathroom and shower, separate WC cubicle, large bedroom with a separate walk in wardrobe/changing room. The suite exceeded our expectations. The bed was large and very comfortable, as both of us suffer with bad backs this was most welcome. The lounge area was very pleasant and comfortable, we hosted a small gathering with some friends who live in Wells in this room. The 'gold' coloured freestanding bath was an absolute hit with my wife, she loved it and must have had two or three baths each day. The view from the lounge and bedroom windows, which over looks the cathedral green and front of Wells Cathedral is amazing. Would definitely recommend this suite and specifically the Swan Hotel for couples and we will be booking this suite again to celebrate our next significant wedding anniversary. The suite isn't cheap, but once you enter the central room you soon realise what you are getting and it is as far as I am concerned worth the expense.

"Friendly efficient staff"

5
23/04/2016

Due to a slight hiccup with our room we were upgraded to a first rate room at the top of the hotel with a 4 poster bed. The food was excellent with a good selection for the inclusive rate. The slow braised beef was superb. We have stayed here several times and the standard is always excellent. The staff were most helpful. It is right in the centre of Wells with easy flat walking to all the attractions.

"Excellent base for exploring the city and countryside around."

4
22/04/2016

I was there as part of a U3A walking group for a three night package which included Dinner, Bed and Breakfast. Overall, a lovely hotel with excellent food and friendly, helpful staff. Being an old hotel, there are some inevitable slight downsides such as the creaking floorboards and, in our case, a 'compact' room, albeit en suite. One evening a good meal was spoilt by very poor coffee (which I did mention to Reception) but this was a one off incidence.

"Group of Walkers Visit to Wells"

4
22/04/2016

The hotel is traditional with a good central spot in Wells with a view of the cathedral from the Cathedral room but not the others where there is no view really. Staff efficient and friendly. & our large group was handled well in the restaurant. Our fixed menus each night were not that special a la carte may be better. Parking available but via interesting tight access ..Warning to large car owners or nervous drivers. Bathrooms /showers are a bit dated.

"Weekend in Wells"

5
19/04/2016

This is a great really old hotel our room was very nice and clean, although the floor was uneven due to the age of the hotel. There is a good view of the cathedral from the lounge. The food in the restaurant is excellent.

"Nice hotel in central location"

4
15/04/2016

Good central location with car park at rear that is really handy for Wells city centre. Front of hotel has great views of the Catherdral and everything is walking distance from this hotel. Our room was a super deluxe with 4 poster bed, high ceilings and luxurious decor and furnishings. Bathroom had a good shower and big fluffy towels with bath robes and tea/coffee making facilities. Bed was comfy. Breakfast was nice and well cooked and felt 'quality'. Bar and lounge also a pleasant stay with views of the Catherdral. Staff were helpful and friendly. Would recommend this as a good value hotel that offers a lot.

"The Best, an amazing friendly excellent Hotel"

5
11/04/2016

Stayed from the 4th - 8th April 2016, from the moment we checked in till the moment we checked out, every member of staff was so helpful, friendly and caring. Room excellent, food amazing, general area around hotel so good. If I could give this hotel a 10 star rating I would, you won't be disappointed if you stay here.

"One Hundred People...Great Weekend"

5
11/04/2016

Two coach loads stayed for 3 nights, the rooms, the food and the location were perfect for our stay. All the staff were extremely helpful,nothing was to much trouble and all with a smile.. They could not have done more to make this a wonderful stay. We had a great weekend and would highly recommend this hotel.

"Central place to stay"

4
09/04/2016

I visited The Swan Hotel on a special deal, which included accommodation, breakfast and evening meal, which was good value for money. The hotel could not have been more centrally located and the view of the cathedral was stunning. The car park had plenty of room and we were pleasantly greeted at reception. The hotel is an old coaching inn and retains many charming features. Because of the age and structure of the building there is no lift so this hotel would not be suitable for people with severe mobility issues. The food served in the restaurant was well presented and good to eat. Service was good but slightly more time between courses at dinner would have been appreciated. The bedrooms are spacious and well appointed. Ours looked out on to the road leading to the car park with high buildings either side so was a little dark. There are no bright lights in the room so sometimes it was rather dull. The bathroom was very narrow but adequate although more shelving would have been useful. Lovely extra large fluffy bath sheets were provided. The staff were extremely helpful and friendly. If you are a cat lover, you will enjoy the company of the hotel cat in reception or the lounge.

"Very good central hotel"

5
09/04/2016

this hotel is wonderfully placed with a great view of the west front of the cathedral. The building is old and quaint but the staff go out of their way to be extremely helpful. most o the food was of a very high standard. the free parking is a big plus and the friendly cat adds to a welcoming atmosphere. I would recommend this for an excellent stay to see Wells.

"A Very Pleasant Stay"

5
08/04/2016

Finding our way around Wells' one way system was the hard bit and then, blink and you've missed the car park entrance. We got 2 maps once we were in there the first was a large scale map of the city centre and the second was covering a little further out. The hotel could probably email one to you, it would make things very easy if they did. We got a very warm welcome from reception and somebody had already rung me to find out what time we wanted dinner on both of our nights which was a nice touch. It is essential to reserve a table because the restaurant is always very busy. Most people make complimentary comments on the food which is good but I think that 2 courses rather than 3 would be sufficient for many of us. If you have only booked bed and breakfast the cost is slightly cheaper but you would have to make it clear if you had booked dinner bed and breakfast so that the charge could be adjusted. My point is really that I would prefer to enjoy a main and a dessert rather than feeling too full at the end. Breakfast is good because the hot selection is cooked to order and is included in the tariff. (I can't imagine what happed in the case of the American reviewer). Or room was fine, as I expected it would be, the car park was easy and spacious. The staff were without exception all friendly but efficient. What more can I say? Ah! yes, the bar has over 30 different gins so you can enjoy a slightly unusual G&T from your normal one. Pity they don't have a list of them.

"BW Leisure Break in Wells, Somerset"

5
04/04/2016

Picked a really good hotel here, in a really good position in Wells - such a nice town (or city?) with spectacular cathedral and buildings. The market on Saturday is not to be missed and it's only a short distance to Glastonbury - home of the weird and mysterious and a nice contrast with Wells. The staff of the BW Swan Hotel in the middle of Wells are clearly well-trained - friendly and competent. It felt good to be there.

"Central location, wonderful character and a cat"

5
03/04/2016

The hotel is in the heart of Wells and the building is full of character on the outside, yet plush and stylish on the inside. The rooms are beautifully furnished and there is a cat who lives on the ground floor. Highly recommended.

"Mini break at The Swan Hotel, Wells, Somerset"

5
01/04/2016

We thoroughly enjoyed our visit to this hotel. The setting within a historic beautiful town is stunning - right opposite the Cathedral and Bishops Palace. The room was pleasantly furnished, impeccably clean and the staff at the hotel - both at reception, in the restaurant and the bar, were most helpful and efficient.

"Good but loud"

4
31/03/2016

We had two rooms for my three sons and I to stay. Rooms were very comfortable and clean. I have two comments in this hotel: food is very expensive. For American tastes the English breakfast for which I paid extra is not great and probably not worth the money. There are other places nearby where you can get breakfast. The other issue I had was that a wedding was held on the first night of our stay. It was too loud, and late and the entire hotel heard the loud, thumping music until 1130. I called to the office twice about it and was told this by a very helpful desk person. However it was too loud and I am not the only person who complained about it. The second night we were there it was perfectly quiet and fine. Just to let you know that if there is an event like a wedding it will be very loud in your room. The front desk staff was very nice and friendly and were helpful in giving us directions and recommendations to dinner places around the town. Hotel is great because you can walk to the cathedral, to the Bishops Palace and to many places to eat all three meals. Once parked there is really no reason to move your car.

"The Best Place to stay in Wells"

5
26/03/2016

Wells is a delightful city and the Swan is the perfect place to stay offering old-world charm, good food (we had dinner & breakfast) and a fantastic view of the cathedral the instant you step out of the front door. Our bedroom was wonderfully comfortable (no view though as with most of the rooms) and it added to the charm that we had to go around winding corridors and up and down steps to get there (a word of warning: there is no lift).

"Concerned at lack of proficiency of staff when fire alarm went off"

3
25/03/2016

Stayed her overnight to be close to my husband who was in hospital. The hotel and room were very pleasant. The shower was dangerous as it alternated between scalding hot and freezing cold and I had to go in and out of the water as it was changing from one temperature to the other. I was out of the shower when the fire alarm sounded. I hurriedly put on clothes and went to the carpark as did 2 other guests. The alarm was still sounding and there were three members of staff also in the carpark. I believe they were from the kitchens. One of them was on his mobile phone and then they started to walk back into the premises. No member of staff came outside to carry out a roll call or to see if we were okay or even to inform us what was happening. We went to reception to ask what was happening and the receptionist told us that it was okay to go back to our rooms. By this time the alarm had stopped. The receiptionist did apologise and apologised again when I expressed my concerns about the lack of information for guests when they were gathered in the carpark waiting for instruction/roll call. I have to regularly attend fire drills at my employment and found the lack of information from the staff concerning when we had followed the instructions in the room. This experienced unnerved me as fire drill should be part of basic training for all staff. Serious consideration should be given by management to address this issue. I am sorry but this overshadowed my stay and made me feel unsafe.

"A great find!"

4
25/03/2016

This is a great place to stay in Wells. The rooms are clean and reasonably maintained and the staff are very helpful. We were there for 2 nights. The first night we were in a standard double room which was very nice. On the second night we had managed to book the Cathedral Suite which has a great view of the Cathedral. This room is stunning and clear attention to detail has been paid. Well worth it to stay in this suite and for extra opulence, treat yourself one morning to breakfast in the room. It is a taste of a life few of us get to experience.

"Weekend function for sixty guests with an informal dinner on the Friday night and a black tie do on Saturday."

5
21/03/2016

Room excellent with a view of the Cathedral. Food was top quality both breakfast and both dinners. The staff really made the weekend though as they couldn't do enough for you. The function room is new and was a great setting for our black tie dinner followed by a disco. The small City is a lovely place to explore with a range of shops.

"excellent"

5
21/03/2016

I couldn't fault anything with the hotel ,the hotel was spotlessly clean , the staff went out of there way to be friendly and helpful , the restaurant was clean and modern with the food absolutely outstanding one of the best 4 day stays I have had

"Good Location"

3
19/03/2016

Good location. On site parking. Once inside very ordinary Best Western Hotel. Food OK. Bar not great, very much a "Small Hotel Bar" lounge style . Very old fashioned style hotel allround . Your granny might like it. Not to our taste at all.

"2 night stay in apartment (mews)"

3
15/03/2016

Nothing wrong with this hotel, they do everything just right. It is situated dead centre of Wells and yes very close to Cathedral. Somewhat limited parking so early arrival suggested to secure a place and there are a couple of very tight turns to get off the street and into the car park; anything wider than "normal" might struggle. Staff are friendly and competent and everything asked for was provided. The apartment was very spacious, lounge/diner/kitchen with downstairs loo. Upstairs two bed rooms, one with toilet/shower one with toilet/ bath. Wasted on me as a solo traveller but great for a family small group. Breakfast was a small cold buffet (very nice) and you could order various breakfasts off the menu at your table. I had the full English (Somerset Grill?) which was very tasty. I ate once in the restaurant and had a prawn cocktail ( no it wasn't it was 4 prawns on a bed of lettuce); I did mention it to the waitress who was interested in my opinion (but nothing else ie no explanation) other diners were overheard discussing their "cocktails "! Having said that the prawns were a good size and cooked perfectly. I then had the fillet steak which was truly awesome. Would I visit me back? Yes.

"2 Night Stay"

5
13/03/2016

Stayed here at the swan hotel for 2 nights , Really enjoyed staying here ,Staff excellent ,lovely room ,décor nice . Booked a table in the restaurant on the first night of our stay not cheap but food and service outstanding. Will definitely be staying here again when in the area.

"Outstanding from start to finish. "

5
13/03/2016

I stayed here after a long day working in Wells.. I was greeted by a very a warm welcome from the hotel staff and a friendly pet cat who was happy to be patted down at reception as I collected my key . The hotel has a very smart restaurant, a cosy bar and comfortable lounge area all spotlessly clean and look like they have recently been refurbished. It also has an outside seating area and a function space which at the time of my stay was being redeveloped. The attention to detail throughout this hotel is amazing its kitted out and finished to an exceptionally high standard, curtains and soft furnishings all look hand made to a high standard, Up to date tech is everywhere including a large modern TV, led lighting, a plentiful quantity of USB phone points sockets in the room . WiFi worked well and was easy to log into. They even have a type 2 charge point for my electric car meaning I could charge over night for free.. I defiantly want to came back and stay here again. From start to finish faultless

"Twee - Could Do Better"

3
10/03/2016

Reception welcome and efficiency was very good - Room was twee but pleasant, clean and tidy. Bar was small but again very pleasant - with great views of the Cathedral opposite - staff were very friendly and welcoming - bar stock and wine could be increased and modernised - menu was disappointing - choice of 4 starters, 4 main courses and 4 desserts, desserts excellent - starters reduced to only three as Tartlet sold out by 8:15pm - starters and main courses very average and trying to be too fancy needs to increase choices with some basics eg: pate, prawns, asparagus, smoked haddock, whitebait, smoked chicken, chicken and ham pie, liver and bacon, scallops, cottage, beak steak, belly pork., casserole, hotpot, fish and chips, lasagne, pasta, chips were a special order and then they were a quarter of a potato and what is wrong with plain vegetables eg: cabbage, cauliflower, peas, runner beans, leeks, carrots, swede, proper chips etc very unusual chicken was not on the menu. check out 11am and needs to change to midday like modern hotels. Room had fan and iron and ironing board plus a bottle of water pity workers started drilling and banging at 9am - hotel should have told us this when checking and restaurant could do with some medium background music and bar needs to stock up on liqueurs and do cocktails. Would go back if could not find anywhere else in the vicinity. Biggest plus point was the free WiFi.and the friendly staff

"MOTHER'S DAY LUNCH"

5
10/03/2016

This was a real treat from my family. The staff are welcoming and the ambience of this old Inn adds to any special occasion. The food certainly did not disappoint either! I was there purely for Sunday lunch. Given the level of hospitality I feel sure the rooms are of the same standard. As the hotel is across the road from the wonderful Wells Cathedral it is certainly a place for a weekend break.

"Great Character Hotel"

4
07/03/2016

We stayed here recently during a family history trip. The hotel was right in the centre of the city and easily accessible with parking on site to the rear of the hotel. The staff are all very friendly and helpful. Our room was very nice with a lovely bathroom. We ate in the resstaurant and the food and service were excellent. I would definately stay here again.

"One of the best historic hotels"

5
04/03/2016

This hotel had become one that I look forward to returning to: friendly, comfortable, wonderfully situated in a very interesting small city. The hotel's sitting area on the Cathedral Green is a real bonus - weather permitting.The dining room is attractive, the food excellent. Staying at the Swan is a pleasure.

"Excellent base foe walking break."

5
04/03/2016

Stayed with friends over Valentines weekend and had a great stay at this lovely friendly hotel overlooking Wells cathedral. The rooms were very good and the restaurant food was excellent. All of the staff we met from reception,housekeeping to bar staff and waiters/waitresses were first class and made our stay most enjoyable. I would highly recommend this hotel to anyone. Thanks to all at The Swan Hotel. We will be back again.

"Brilliant Stay"

5
03/03/2016

Really nice well situated hotel in Wells. Very welcoming staff, comfortable well appointed room, beautiful cosy restaurant serving excellent food and delicious made to order breakfasts. Special mention for Max who looked after us really well. A perfect stay ??

"Very good dinner"

4
28/02/2016

We booked a table for a Friday evening and were very pleased with a tasty dinner. Good choices and service. The only negatives for me were that there was only white bread available in the bread basket. I did ask about brown but was told they only have white. Surprising for a good retaurant. The staff were also laying up the tables for breakfast right next to where we swear still eating. Other than that, I would recommend it.

"A very good location"

4
28/02/2016

I was looking for a place to stay with two friends and was reccommended to this hotel by a local resident of Wells. When I rang to enquire about rooms, the very helpful lady on reception suggested one of the self-catering Mews Cottages which I booked. It was excellent in location and facilities. There were two bedrooms, a sitting room with TV and music centre and a fully fitted kitchen. It was ideal as we could sit and natter and relax in comfort. It would have definitely been a good place for a family to stay. We did not use the other facilities at the hotel but the staff at reception were all helpful and efficient. The only 'downside' if any, was the narrow and winding entrance to the car park. The car I was driving was quite long and wide and it felt very close to the walls. However, I did manage and it was good to park so close to the accommodation. I would definitely use the hotel again if visiting Wells.

"An absolute treat"

4
22/02/2016

Location location, location. Where else can you park up in the middle of a city in a hotel whilst opposite is the most breathtaking cathedral views - then that must be Wells. Very comfortable rooms and a lovely evening restaurant meal. Staff could not have been more helpful.

"Not bad....."

3
22/02/2016

The hotel it self was very nice. We hadn't booked so were lucky to get a room but it was obvious it was an older room in need of some updating. It was very expensive for what it was. We would stay again if we were in one of the refurbished rooms. Breakfast was very good. Nice variety to choose from.

"Good hotel, nice room but noisy building work"

4
20/02/2016

Had the 4 poster room, very nice. Good mixture of traditional feel and modern amenities. Good dinner in the restaurant. Staff were very helpful. Only marred by building work on-site which woke us up at 8.30.

"Wells"

4
17/02/2016

Outlook spoilt a lovely room. Bed was rather small in width and length .Limited evening menu in restaurant.location excellent for local Cathederal and Bishops Palace.Plus parts being renovated and was disturbed early am by workman and not advised of this before I booked.

"Nice lunch just a couple of things....."

4
16/02/2016

We had a very nice lunch here from a good menu although they didn't have the item that I had wanted. Just a couple of small things that stopped this from being a 5 star review: There was no hot water brought with my very expensive cup of tea - I had to go and get some from the bar. The cutlery had been wrapped in the paper napkin straight from the dishwasher so the napkin was soggy in the middle. I had pate on toast but there was only 1 and 1/2 minuscule pieces of toast - not enough for all the pate so I had to leave some! All of these are small and inexpensive things that would make the whole thing a 5 star lunch instead of a nice lunch with a few irritations! We would go there again though as there is a lovely wood burning stove and the whole place is clean and nicely decorated too.

"Sleep unlikely"

2
16/02/2016

This hotel is currently being refurbished and I would advise all but the heaviest sleepers to give it a wide berth. From the cheerless receptionist to the man who decided to noisily water the plants (in February!) at 6 this morning, to the drilling that started at 8 and lastly housekeeping banging on the door at 9 to see if we had vacated yet it has been a pretty miserable stay. Even without the noise the mattress in room 23 is utterly wrecked and has such a large dip in the middle I had to wedge myself in to stop rolling over! I rarely give bad reviews but it's not particularly cheap to stay here and it's been dreadful

"The smallest English city"

5
13/02/2016

We have stayed at the Swan on three occaisions over the years and we've not been disappointed yet. This is a beautiful old building in a great position, with a variety of comfortable rooms, a really good restaurant and friendly staff. We've booked a two night stay in November on a B &B plus evening meal basis confident that we will have another enjoyable stay.

"Great place to stay but could be even better"

4
12/02/2016

Well as an overall review, the hotel was lovely and we'd stay again but there are a few points worth noting. Like other reviewers who have commented on the problem of check-in, we too stayed in the coach house which is not attached to the main hotel. The biggest issue is that having carted all your cases across the car park and into reception, you then find yourself having to do the same walk in return which, if the weather is bad, is not too clever. Ideally the hotel would tell you beforehand that your room is in that area so that you could at least leave your luggage in the coach house "lobby" before going over to the main building to check in. Once in the room, which was huge and very comfortable, we quickly noticed how noisy it was from the road outside. We realised that our room fronted the High Street and given the narrowness of the streets, the traffic passed right by the windows which were definitely in need of replacing. I would guess that the hotel is a listed building but there must be something that can be done with the aging sash windows to provide greater insulation from the noise. Unfortunately my wife was recovering from flu during our stay so rather than go to the effort of getting ready for dinner in the restaurant, we took all our meals in the room and to be fair to the staff they were all absolutely charming..very polite and helpful despite having to lug trays of food from the main hotel. Sounds like a whinge but we had a lovely stay here and as I say, we'd happily go back in the hope that a few simple changes had been made.

"NOT SURE ABOUT IT"

4
09/02/2016

Had to stop over in Wells and this was the most central for me. Check in was efficient but if you are going to park here make sure you have a place reserved if you can. Very tight fit and not huge amounts of room. The room we had was clean and a decent size. We stayed in the coach house which says it all and explains why the rooms were a tad old hat and the floor was not even. However that gives it a feel of quirkiness. The TV did not work wonderfully well but that's the way it goes. The wi fi was almost non existent but in that neck of the woods it can sometimes be the case. We ate in the restaurant and the food was pretty good. The menu perhaps could have done with a slightly bigger selection. The service was very good and also in the lounge. Breakfast was better than most hotels and a good selection. For the two of us the final bill came to just over £200 which I considered to be a fair price. The view from the bar is fabulous looking at the cathedral. Opposite is a small patio which would be fabulous for tea and cakes on a warm sunny afternoon.

"Excellent hotel with only a few points which the hotel could look at."

4
09/02/2016

Our reception was warm and friendly, and the room warm, comfortable and clean. The bathroom was clean and a reasonable size. The restaurant food was good and plentiful though we did have to send one dish back to be replaced as the point that my wife was a celiac and needed gluten free toast with her pate had not been acted on {the staff had advised her that gluten free bread was available when she was ordering}. It was also excessively noisy on our second night and the staff made no attempt to request the verbose group to curb their shouting. Our room was not in the main building but in the coach house so we had to cart all our gear back outside from reception after booking in and brave the weather to go to the room, and obviously do the same for breakfast and dinner - this was a weekend when there were 50mph gusts of wind and 3inches of rain during the day. The room was very dimly lit, to the point of gloomy. It is a fault that could be easily rectified and also reduce the amount of electricity being used. The shower was of a type which required you to balance the temperature by turning the hot and cold taps. Fine unless someone in another room turns their cold tap on and you end up being scolded, the reverse also applies when they turn on the hot tap and the shower turns cold. All hotel showers should be thermostat controlled. It should also not be beyond the ability of the hotel to make sure that the sash windows did not rattle even in the strong winds (no sash windows in the houses I have lived in were ever allowed to rattle. One very good point in the room was the presence of a large number of electrical sockets - ideal in the days of electrical gadgets that need charging.

"Amazing hotel, staff bring it down. "

3
08/02/2016

The Hotel is amazing, looks great,clean. Open fire roaring with cat making his self comfy next to you. Bed lovely, bathroom spotless, blackout blinds. Now for the part that made it an uncomfortable stay. When checking in receptionist was blunt and unwelcoming, we asked for a menu for the restaurant to read in our room, we where told its on the wall "read it". So we decided as no effort was put in we'd eat elsewhere. When going down for breakfast we ended up waiting 45 minutes for our cooked meal, people that had ordered after us where already eating theirs, when inquiring about ours we where told bluntly "it's coming " while turning and walking off,not even checking, by a ever rude young waitress. It's a shame staff let with lovely hotel down because on looks and cleanliness I'd have given it a 5star rating.

"Christmas Treat"

5
08/02/2016

We spent Christmas Eve to Boxing Day at The Swan - somewhere we have visited several times over the last 35 years. We were not disappointed. The staff were very cheerful and attentive and the food and accommodation lovely. Loved the beautiful displays both opposite the Hotel and in the rear garden. Being able to attend Midnight Mass in Wells Cathedral was magical - a wonderful experience especially when I didn't have to get up to cook a meal for the whole family the following morning.

"Family weekend away"

4
08/02/2016

I booked the Swan Hotel as a Christmas present for my daughter and 2 grand daughters. The hotel is in a lovely position close to the Cathedral. Rooms are spacious and clean. Staff at reception very helpful and friendly. Breakfast though could be better, not a lot of choice and room could do with redecorating. Overall though we had a good stay.

"Well well wells"

5
02/02/2016

Loved wells... such a quirky little village! The hotel itself was amazing and we were lucky to have a cathedral view room, if it is available and affordable for you definitely go for it, the cathedral literally fills the window. Staff were helpful and friendly and parking was decent. Breakfast was really nice. The room was high quality and really nice furnished. Would choose here again!

"Exceeded all expectations..."

5
02/02/2016

Beautiful hotel, in an ideal location. Lovely room overlooking the cathedral. Warm, friendly welcoming staff and we fell in love with the hotel cat. Breakfast was perfect and there was ample choice in the restaurant for dinner. We were lucky enough to take advantage of the winter break offer - a real bargain. The visit to the nearby Cathedral and Bishop's Palace were both inspirational with helpful and jovial guides. If we could have given it a score of six, we would have! Out timing was very good - Wells may get a boit busy in the summer season.

"Super three night break at the Swan"

5
01/02/2016

Stayed for three nights on a (nicely priced) dinner, B&B deal. Friendly staff; well-appointed, clean, comfortable room; comfy lounge and bar with great views across to the cathedral; nice restaurant with decent choice on the dinner table d'hote and at breakfast. What more could you want. We thoroughly enjoyed it. If you are driving just make sure you read the directions on the Swan's website which are very helpful. Otherwise you may just become another lost soul in the Wells one-way-system!!

"two night coach trip excellent friendly hotel"

5
31/01/2016

yes the swan is in the centre of wells close to wells caterdal and bishop place the hotel as a garden that look on to the cattherdal in sumner you could sit out and look at catherdal all the staff are helpful and very friendly matt sebastion gerald are very helpful and make the stay excellent also the cat snowball is very friendly the room was clean and tidy and very good the food was very good indeed and the choice the reception staff could not do enough to help keep up good work well done tony mbe

"Waiter : "that is all we have" - a take it or leave it attitude. We left it."

2
27/01/2016

Our room, overlooking the magnificent Wells Cathedral was exceptionally good; featuring an unusally comfortable four poster, plenty of space, although missing a fridge (which could be important for insulin taking diabetics). There was no safe either, but did have a nicely refurnished bathroom. The room has been redecorated in a period fastion - we really liked the distinctive wallpaper and prints. Breakfast was very average, in a bowling alley of a restaurant, - long thin and noisy. But we were shocked by the attitude of the waiters in restaurant on our first evening. We had booked DBB, and we went down expecting a rather good evening meal. Such misplaced optimism. Just table d'hote available - no opportunity to see let alone order from an a la catre menu. With just 4 choices of course, there was always likley to be something problematical which would cut back the choice. But due to my diabetes ( and personal preferance) there was absolutely nothing suitable for myself,and my wife was equally unimpressed with the lack of choice. We explained this to the waiter - negative response "that is all we have" a take it or leave it attitude. We left it. I had explained when we booked that I was diabetic, and had concerns, but no interest there either. I am at loss to understand why we should be treated so shabbily. We enjoyed a rather good meal elsewhere in the city. I suggest that the manager of the Swan concentrate on looking after their hotel guests, rather than "inspired" conceptual mass catering.

"warm friendly hotel"

5
26/01/2016

Nice hotel in historic building across the green from Wells Cathedral. Reception bar and dining room staff all friendly and welcoming. The room was well equipped and the bed had a super firm mattress which was great. Will book again for next visit to Wells

"Super Sunday lunch"

5
25/01/2016

Had pre-booked Sunday lunch. Arrived early so had a drink and a game of cards in the bar area. Very relaxed atmosphere and staff very friendly and helpful. Orders taken and later shown through to the restaurant. Staff very knowledgeable on gluten free diet and additional options / adaptations offered. Food was very good quality and tasted superb - 3 courses for £20. Highly recommend. Menu available on their website.

"Bar food"

3
24/01/2016

We have eaten many times at this hotel in their main restaurant and always enjoyed the food and service particularly Sunday lunch, however on this occasion we ate in the bar, a big mistake. My guess is we either chose the wrong food or the chef had an off day although the main issue was the chiped photos. To be fair to the chef he/she can only work with the ingredients he's given and I can honestly say he must've been using budget catering packs for our chips as they tasted like cardboard. Hence both my wife and I didn't enjoy either of our meals. To be fair we did have one bowl of chips taken off the bill but I still left thinking we ended up paying for meals we didn't really eat. Now this might sound like a lot of fuss over a potato product but at the end of the day if it forms on integral part of the meal it should be right. That being said this experience hasn't put us off and we will go back again but next time we'll be sticking with the resturant.

"Short winter break"

5
24/01/2016

A really enjoyable 3 day break. A hotel with character and history, Quiet room, warm and inviting. Staff were excellent as was the food in the dining room. Lovely evening meal. Lots to see right on your doorstep with great view of the Cathedral. Good walks, good market twice a week. The hotel cat looked very contented as well. City not spoit with new uninteresting modern hotels.

"A great hotel"

5
20/01/2016

A building of character well adapted to its use as a hotel. Positioned in the centre of the city opposite the Cathedral Green. Comfortable and cosy without being cramped. Staff all friendly and helpful. Bedroom spacious with high standard of fixtures and fittings. Comfortable bed. No untoward noises from outside the room.

"Beat this for a January deal if you can!"

5
20/01/2016

One night stay was all we could manage due to work commitments but it was more than worth the trip. Very comfortable and warm room (ice on the car when left home in the morning) Great meal and breakfast, lovely staff throughout, Snowball the cat greets you at reception, good beer in the bar and a real fire. Superb!

"we would have liked to try the restaurant"

4
17/01/2016

We booked for a four-night stay from Boxing Day on a bed and breakfast basis. I was offered the chance to book for the restaurant at the time, but I wanted to keep our options open and thought it would be fairly quiet at that time so that we could eat there if we wanted. Little did I know that there was an offer of dinner, bed and breakfast for that period at a bargain price and so the hotel was full from the 27th. and the restaurant was accordingly fully booked. I had not been made aware of this offer when phoning the hotel itself (not Best Western) to make our reservation. I feel rather cheated that we were paying more for our bed and breakfast accommodation than those getting their dinner as well. Saying all that, we did enjoy our stay, our first visit to Wells, when we eventually managed to find our way to the hotel. (The lady at the Shell garage drew us a little map with the expertise of one who has done it countless times) The room was of adequate size, clean and the beds were extremely comfortable. The breakfasts were good and plentiful. I would have preferred warm croissants and there was no smoked haddock to be had, but husband was happy with his various fry-up combinations. We had a couple of good bar meals, and thought the drinks rather pricey, but, hey, it is a hotel, and the pots of tea were brought quickly to the extremely comfortable lounge. It can be difficult to find a parking space after you have negotiated your way round the back, and goodness knows what you do if you can't find one because you are then in the tortuous one-way system. Luckily we did manage to squeeze in. But a beautifully-situated hotel, opposite the cathedral, with a view through to it because, many years ago, the hotel bought the buildings opposite and knocked them down so that they could have that view. The central position makes it very easy to explore Wells from the doorstep. As a ps, I did mention when we checked out that we hadn't been made aware of the special offer price, but that was rather dismissed as "I'm sorry you couldn't eat in the restaurant. You must book in next time...."

"Business or Leisure"

5
16/01/2016

I enjoyed my stay at the hotel, fantastic surroundings, like going back in time. Internet access is a bit on the slow side but thats an easy fix. The restaurant and food is good with friendly staff, the bar area is relaxing with a good selection for beverages. I would go again and will take the family, it would make a good base for exploring the local area by Land Rover or on foot. Top Marks

"excellent New Year Break"

4
13/01/2016

we wanted a break away just after New Year and a trip to Wells gave us plenty to do despite the rainy weather-to complete our stay the Swan Hotel was comfortable,friendly and welcoming with excellent food served for our evening meals and the addition of he Christmas décor made it all the more special Great value for a long weekend break

"Comfort and history"

5
13/01/2016

Real character, friendly staff and very comfortable bedrooms. Quality food both for evening meal and breakfast. Interesting entrance to the car park. Much better than the identikit chain hotels where every one looks the same. Also ideally located for a stroll around historic Wells. Would like to have been there in the summer to sit on the terrace opposite with afternoon tea.

"Great Hotel, Great Deal."

5
10/01/2016

We know and love the Swan hotel so a post Winterval break was in order, The deal was amazing £112 for 2 people B&B for 2 nights...! Throw in a free upgrade to a brilliant 4 poster room overlooking the Cathedral and you can bet on us being future residents. The new Hotel cat is a nice addition too.

"Great view"

4
05/01/2016

Friends staying over and we joined them for dinner. Lovely and warm inside even though the fire in the lounge wasn't lit. Very friendly and helpful staff. House wine was good. The meal was ok but the cod dish was very bland although perfectly cooked. I would try it again as its a great central meeting point and the view of the cathedral opposite is stunning.

"Superb Twixmas Break"

5
31/12/2015

The Swan Hotel is a superb hotel in perfect surroundings and fantastic attentive staff. We stayed between Xmas and New Year and could jot have wished for a better place to relax and visit the local surroundings. An ideal setting, perfect in every way and super value for money. The food was delicious, the staff fantastic, couldn't have asked for more.

"Superb character 'stopover' or short-stay."

5
30/12/2015

Superb 'character' accommodation, dining and service, in a location of history and with a great cathedral outlook. We used the Swan as an overnight en route to a family gathering for Christmas and this just set us up for the rest of the season!

"The Extra Mile"

5
27/12/2015

For the second year running we have visited family who live in Wells for Xmas so our main reason for staying has been bed and breakfast over the festive period but we did descend this year en masse for the Christmas Day lunch ( excellent by the way ). Just to get the small print out of the way first the rooms are extremely clean and comfortable and just what you would hope for for a few comfortable nights stay . However the main purpose of my review is to comment on the service we received over our three night stop. What an example in customer service . Everybody we encountered went out of their way to make us feel welcome and enjoy the Christmas period. These people who were having to work over a precious time for them could not have done more to make us feel more welcome. They are an absolute credit to the Best Western Organisation and deserve the highest accolade . Thank you all so much for your natural welcome and helpful way you dealt with us. This was genuine and not learnt in some management exercise in customer service. Horrendous journey back to Town today but couldn't leave my comments till later . Thank you , all and a very Happy New Year

"Excellent for group parties "

5
20/12/2015

We recently had a large group Christmas party and were incredibly pleased with how well it was done. The food was excellent, not an easy task for a large group of builders, and the staff were very helpful and friendly. Would definitely recommend this hotel and have no qualms about going back in the future.

"lovely hotel ,great location ."

4
18/12/2015

Great location , very clean and staff are excellent , overall very good .we had views over the cathedral green to the cathedral , we stated in a superior room . only let down is getting to the hotel carpark , access is narrow and blind bends, so be careful .

"Poor wifi / friendly staff"

3
17/12/2015

I was greeted by friendly and helpful staff (including at breakfast the following morning) The wifi in the room was non exist and weak in other areas of the hotel My room was on the small side and on the verge of looking tired The hotel ambiance is charming and very welcoming The breakfast is fresh and cooked to order

"Excellent hotel"

5
17/12/2015

We only stayed at this hotel for one night and it was very difficult to fault. The room was spotless with a comfy bed with the only niggle being that the bedside lights which could have been a bit brighter.Also for once a hotel bedroom with easy to reach plugs. Breakfast was very good, including the sausages which more often than not let what could have been a good breakfast down. All the staff were very cheerful and seemed to show that they actually cared. I recommend this hotel and would certainly stay there again, if in the area.

"Christmas time at The Swan"

5
12/12/2015

We have recently visited this hotel again at Christmas time and the warmth and charm was just as evident as last year. The food was exceptional and every aspect of service from all the staff was excellent. This historical building had been decorated with Xmas decorations in a tasteful and thoughtful manner particularly the reindeer displays. Our room was immaculate in the old part of the building with amenities and decor to a high standard. The nearness of the Cathedral and the shops, all within easy walking distance was a great advantage.

"A bit of class in Somerset"

4
10/12/2015

Stayed one night prior to a work meeting. A really nice hotel, friendly welcome on arrival, very clean and smart hotel. Room was very nip with everything you need. The bar was well stocked with good service. Nice breakfast with plenty of choice Also thanks to Matt at reception for changing my room, no questions asked, due to an Internet fault

"lovely weekend"

5
09/12/2015

We have just spent two nights bed-and-breakfast at The Swan and cannot fault it in any way. We had room 54 in the Coach House which was very quiet, spotlessly clean and contained everything you needed for a short break. The bed was the most comfortable we have ever slept on. All the staff we met were very professional and friendly (including Snowball!) and the cooked breakfasts were really delicious. The hotel had beautiful Christmas decorations both inside and outside and its situation opposite the magnificent Cathedral is superb. We will certainly stay at The Swan when in this area again.

"Best Best Western I've ever been to"

5
08/12/2015

We stayed her for 2 days the day after my partner and I got engaged. It had already been booked some time and when we arrived and informed them of our engagement we were upgraded to a four poster room. It was beautiful (if on the second floor!) We have 2 evening meals and breakfasts at The Swan as part of a bed breakfast & evening meal deal – the food was SO GOOD!! Beautifully presented, great choice and tasted wonderful – I cannot fault the restaurant at all!! Wells is a beautiful little city which we really enjoyed walking around in the evening, exploring all the old nucks and crannies! All in all a fantastic hotel which was recommended by my Mother-in-Law (to be) if I have any issues it would be the tight and difficult parking but this Cannot be helped with such an old city and building.

"Great family weekend "

5
06/12/2015

A great family weekend was had by all. We stayed in one of the mews cottages. The cottage was very welcoming and tidy, the Christmas tree was also a nice touch. Even though the staff warned there were parties on in the function rooms and apologised in advance for any noise - we heard nothing. The Santa experience was well worth the £5, the gift along with the experience was great and some nice photos to show the grandparents, especially the snow scenes. It was really nice to park the car Friday afternoon and not need to use it again until Sunday evening. The only down sides were the price of the breakfast (£18pp) which was a bit steep when you went next door for considerably less (full breakfast for £18 for four). Also the wifi was more or less nonexistent (only connected twice all weekend), other places we went it worked (but saying that it was nice to have a internet / phone free weekend)

"Over priced and un friendly "

1
06/12/2015

Great looking Hotel with a nice cat in residence Visited this Hotel on a Saturday in December and found Hardly any staff could speak English. They charge like a wounded Bull for a breakfast and let's be honest, it was just ok. Over priced food and rough staff, unfriendly management also

"gorgeous location"

5
06/12/2015

Just spent two nights with a party of 34 people,lovely stay and great service.Very friendly and excellent food.Rooms were perfect and very clean.Lovely city with a lovely castle and cathedral.At this time of year they have a live reindeer parade through the streets.

"Delightful Break"

5
05/12/2015

The hotel is ideally placed right opposite Wells Cathedral with a beautiful view of the front of it from the lounge. Our room was in the Coach house and so comfortable and very quiet. It was spotlessly clean with a large walk in shower. The whole of the hotel was beautifully decorated with Christmas trees, lights and the gardens with reindeer complete with sleigh all lit up. There is a car park at the rear. The food was excellent. All the staff were friendly and helpful. We would certainly recommend this hotel and we will certainly come again

"Consistent quality, but internet connectivity is still a huge issue..."

4
30/11/2015

I visit the swan twice a year, and have been doing so for 13 years now. I would only stay at the Swan, as it is the best in Wells, by far. But some things have to be told... and having been patronised by the hotel management for my last review is not really discouraging. One thing that the management was not aware of, of course, is that I happen to be Chartered Fellow of the British Computer Society, and therefore quite capable of spotting nonsense communicated to me when it comes to technology; an apology would have been a better idea. The hotel's infrastructure in terms of offering internet access is inadequate, period. This is not a problem with Wells, it is a problem with the hotel's networking infrastructure. There is no discussion about this. I have recorded performances at the school next doors, and at two properties at Bishop's palace and have confirmed that there is nothing "wrong with Wells" and internet speeds. The attached photo confirms a download of 0.39Mbps (!!!) at the Hotel owned WIRED (!!!) computer located in the lobby. This is simply farcical. So, to conclude, the Swan is a great place to stay; staff are helpful and friendly; the food is always top notch; but the internet connectivity is a huge problem that needs to be resolved. A very small issue that would make staying at the swan a greater experience is being able to shower without having to hunch... I am 6'2", which is not really anything impressive and could fit under the fixed showerhead. Having an adjustable rail would make things easier.

"Cosy hotel in an ideal City centre location."

4
29/11/2015

This is the second time we have stayed at The Swan Hotel. The Staff were extremely welcoming and very helpful. The room we were in, was an attic room in the Court Yard & we were very cold, but as soon as I went to the reception, we were brought an additional heater, which did the trick. Great breakfast. This a 15th Century hotel, so you will get draughts, and no double glazing, plus a small car park. But it is cosy, great staff, in an ideal location and not too expensive. WiFi was temperamental, could it have been as we were in a Court Yard room?

"Lovely position - great Hotel!"

4
25/11/2015

We have stayed here twice this year, once in August and again recently (November). This hotel has heaps of character and lovely staff. I saw the same staff on our second visit, and they were just as friendly and helpful. We ate at the Hotel on both occasions and each time it was really good. Second visit we were very late arriving (9pm), but they kindly took an order for food over the phone whilst we were travelling down and we were able to sit down as soon as we arrived and have a 3 course meal. The bar has a fabulous selection of Gins and very helpful bar people. In the summer you can sip your drinks on the Terrace outside overlooking the Cathedral (which is worth a visit - quite spectacular). In the winter they have a lovely fire in the bar and sitting areas. The room we had on our first visit was really nice and situated in the main part of the hotel. No view to speak of and was a little cramped around the bed, but it did have a small sitting room with a sofa and television, which was very long and narrow. The bathroom appeared to be fairly new, with both a bath and a separate large power shower. The most recent room was in the Courtyard. A decent sized room, with a small table & chairs and a desk, but the bathroom had seen better days. Clean, but a bit tatty and dented with a few bits and pieces loose. No view again, only over the courtyard tables & chairs & the back of the main hotel. The beds in both rooms were comfortable but small. We are not used to double beds - preferring a bit more room! We stayed on part business, part pleasure and can recommend it for either type of stay. The hotel could do with a little updating here and there, but on the whole is is a great place to stay. Staff are friendly and helpful and the food good. I think the bedrooms are a little bit hit and miss but on the whole a very nice place to stay.

"Best in Wells"

4
23/11/2015

This was our third visit to wells but our first stay at the Swan. It won't be our last - we were so impressed we have already booked a return visit next year. Our room was comfortable & spacious, although I found the four-poster bed a little low and the bathroom was up several steps - not good when your back & arthritis are playing-up! Notwithstanding this our stay was great. The staff were very friendly & helpful, nothing was too much trouble. The lounge area was comfortable & the bar just opposite. Both had glorious views of the cathredral which was breathtaking. The restaurant menu was varied & the food well cooked & presented. The wine list was interesting & varied even containing a couple of decent half-bottle offerings for those with a non-drinking partner! This is the third hotel in Wells we have stayed at & is by far the best. Although more expensive than the other two it was better value for money overall in view of the quality & enjoyment of the overall experience.

"Characterful hotel in great location, excellent service and staff"

5
20/11/2015

Really enjoyed our stay here - was offered an upgrade to fourposter room for only £25, lovely room with view of cathedral. Staff very good and kept in touch with us about various things before our stay, very personal service. nice traditional decor breakfast excellent. Didn't have dinner there. Nice lounge and lovely terrace opposite cathedral. Only a few rooms at the front overlook the cathedral

"Good and bad"

3
18/11/2015

We have stayed here 5 or 6 times in the past, the last time 5 years ago. The décor has been updated since then - I preferred the older style but that's just personal preference. We have always really enjoyed our stays here but weren't quite so sure this time. We stayed in a very nice double room which was in the corridor above the kitchen and overlooking the drive to the car park. Unfortunately this meant that it was quite noisy early in the mornings, with people moving bins, clattering around and talking. The problem with the room was that it was very, very hot. We had the radiators off for the whole time we were there (end of October) and the windows open during the day but it was still far too hot to be comfortable. The food and service in the restaurant were good but the menu was very fussy, with very fancy dishes. Each came with its own specified accompaniments, which seemed to be little blobs of puree or 3 blackberries. It was nice food but we would have liked the choice of some chicken, for example, as well as the wood pigeon, etc. I mentioned that I didn't want a heavy dessert and that it was a shame there was no ice cream or sorbet and was told that they did offer those - so why weren't they on the menu then?? Almost all the staff were extremely polite, helpful and pleasant. The only exception was an incident in the bar, when a girl had misunderstood what the customer in front of us had asked for and, when she spoke to another member of staff, Max, he was very rude to the customer and claimed he had ordered something else! We were there and heard what was ordered but Max claimed the customer rather than the server was at fault and he spoke to him in a way that was unacceptable. Incidentally, the server in the bar needs to understand how to serve drinks; she made a big deal of all the different gins they serve then, when I chose one, she poured a whole little bottle of tonic into it and drowned all the flavour!! She should have added a little or at least asked. Those were specific incidents but, in general, the hotel is a nice place to stay and the restaurant serves good food but with rather over the top dishes.

"One of the best"

5
17/11/2015

I have visited this hotel about seven times over the last twelve years. The friendly and helpful staff always make me welcome. The hotel is comfortable, very well situated, has an excellent dining room. Its bedrooms are clean and well presented, often full of character. A hotel I feel that I can rely on to be good, and look forward to returning to again. One of the best.

"Lovely! "

4
14/11/2015

Stayed here last night and thoroughly enjoyed it. Can't fault it at all. Lovely cosy atmosphere, staff very friendly and helpful and couldn't be more attentive, room very nice and food was wonderful. Can't say a bad word about it. Met the resident cat who have it a very homely feel. Great location and plus to have parking available.

"A pity about the food"

2
14/11/2015

We had not eaten here for many years, remembering the food as poor. Sadly while the building has improved and we received a warm welcome from a very friendly and professional bar manageress the food has not improved. I had the beef and mushroom pie. The beef was dry and tough. It's not rocket science to cook beef for a pie filling - long and slow preferably so that it's tender and juicy. I have no idea what they had done to this. And the pastry was thick and glutinous. It's a lovely place to have a drink but don't bother eating here is my recommendation.

"Beautiful place, highly recommended"

5
11/11/2015

Took my daughter in here for a pre-Chtistmas treat..certainly not disappointed! The Swan is very tastefully decorated for Christmas and it's so warm and cosy. Fantastic view across to the Cathedral too. A 'must visit' for all.

"Great location in Wells"

5
11/11/2015

A view of the Cathedral from the front door, pleasant dining and bar staff, good food, and a comfortable room. Plenty of restaurants and historical sites within reach. Wells is worth a visit and this hotel is well located for the town centre and market square.

"Wonderful weekend break"

4
09/11/2015

My husband and I visited this Hotel this weekend. We had a wonderful time here. Very helpful and friendly staff,the room had the most comfortable bed I slept on in ages. Our room was clean and well appointed. My only advice to anyone looking to stay here is be aware that rooms at the front of the hotel,ours was room 24, can be very noisy! from the street below, if you are a light sleeper or easily disturbed it maybe wise to avoid the front rooms.

"Very disappointed, its put us off visiting Wells again"

2
04/11/2015

The room left an awful lot to be desired, it was poorly looked after (and we don't mean because it was an old building - that is usually the charm for us) the bathroom was dreadful and the noise level in the hotel in the evening was so bad all the hotel guests left the local ladies drinking in there

Swanhotelwells, General Manager at BEST WESTERN PLUS Swan Hotel, responded to this review
Thank you for taking the time to post a review. It is never pleasant to receive feedback of this nature and most unusual for this hotel. I am sorry that you did not enjoy your stay. Perhaps you would be kind enough to furnish me with details of the room that you stayed in so I can investigate your comments further. ([email protected]) As to your remarks concerning noise in the hotel, I have not received feedback of this nature from any other guests. I look forward to hearing from you. Kind regards

"Perfect location"

4
02/11/2015

Staying in Wells for a Thanksgiving Memorial service at the Cathedral so the location was great. Nice room with a lounge area but the furniture in the bedroom part is a bit too large and makes the room restrictive - the chest of draws would be best in the lounge area. Dinner was very nice on both evenings and the breakfasts were good - only complaint is that they bring out the cooked breakfast whilst you are still eating cereals - happened both days - staff should really make sure the table is clear first. Lovely outside coffee area opposite side of the road overlooking the cathedral. We would certainly stay again but want a slightly more spacious room.

"Perfect for me"

4
30/10/2015

Free parking. Delicious breakfast. Central location and easy walking every where. Most friendly staff. Great people watching in lounge area. Wonderful dinner. Huge room with great bathroom...rain shower head was great. Resident cat made my visit. Would return in a heart beat

"Short break"

4
29/10/2015

We booked a two night break at the hotel. Unfortunately there were no rooms available in the hotel so instead we stayed in the Mews apartments. It was a small apartment but was more than adequate for two people. We had a good fully equipped kitchen a sofa, TV and stereo with a downstairs toilet and a double bedroom and bathroom with a shower over the bath. The hotel is conveniently located with plenty of parking at the back and there is a entrance that leads directly from the mews apartments onto the high street. We didn't eat at the hotel as there were plenty of places to eat within walking distance and for this reason we did not have breakfast there either and thought the £14 each was quite expensive. We did have a drink in the bar with a nice outlook of Wells Cathedral. The bed although only a double bed was very comfortable and we did not here a sound so had an excellent nights sleep. We would have stayed an extra night if we could have and would not hesitate to stay here again.

"A Big Disappointment"

3
29/10/2015

We stayed in a 4 poster bed room with partial view of cathedral which was nice, but room inside was very dark and it was difficult to read at night with poor light from low energy bulbs. Reception staff were mostly very friendly but did not like the resident cat being on the desk, just as well our son was not with as as he is allergic to them. The bar was cosy but staff poor as preferred to talk to each other.The breakfast was the worst that we have ever had in a Best Western, very poorly presented and small. We expected this hotel to be exceptional @ £165 per night but sadly not. We liked Wells but would not stay at this hotel again.

"Excellent coffee stop"

4
23/10/2015

We noticed that the Swan had a delightful tea garden just opposite the hotel and decided to stop for coffee and cakes. Service was friendly and efficient. The coffee, hot chocolate and cakes were all delicious. The location of the tea garden was picturesque, being directly in front of Wells Cathedral. Well worth a visit.

"Don't do it,"

1
22/10/2015

Our one night stay here was a disaster from start to finish. Keep in mind we were paying 144 pounds per night including breakfast. The room smelt of mould and was very down at heal in appearance. We opened the windows to try and get rid of the terrible smell but it was too cold to leave open. We asked for another but they were fully booked. Because we didn't arrive until 7pm we decided to eat in their dining room. Big mistake. We had to wait until 8.30pm for a table only to discover the menu was a fixed price arrangement of 2 or 3 courses (we only wanted something light). The maitre de was blunt to the point of being rude. We were then told there was a bar menu but it was closing in 10mins. By then it was 8.50pm. We moved to the bar and my partner ordered Nachos - has anyone ever ordered Nachos where the dish comes to the table with the uncooked cheese ???? He was served cold corn chips, cold grated cheese, grey avocado, and 2 huge lumps of sour cream. Ikkk. In the middle of the night I went to the bathroom and realised insects were buzzing around my head!. The bathroom was alive with those little flying bugs you find around mouldy fruit. Did I mention the room smelt mouldy? In the morning we took a closer look and the room was alive with these insects. Needless to say we complained bitterly to reception. Thankfully the area manager was on duty. He took over from the local staff when he heard our conversation with front desk. He listened to our grievances, apologised for giving us a smelly, bug infested room and agreed we should not pay for the experience. Thank you to the manager but we will never ever return to Best Western plus The Swan in Wells. PS. We were in room 37.

Swanhotelwells, General Manager at BEST WESTERN PLUS Swan Hotel, responded to this review
It is always disappointing to receive this type of feedback. Reputations are hard won and easily lost, so it is important for readers of this review to understand what happened during your stay. As you state, the hotel was fully booked when you stayed, so our restaurant was especially busy. If we had known that you only required a snack then we would have seated you in our lounge or bar. You could then have chosen from our extensive all day menu. In any large (and historic) building plumbing can sometimes be problematic. Our maintenance team identified a small leak in the bathroom behind one of the fixed panels and this was rectified the following day. I can only apologise for the small leak. The bedroom was unaffected by this. (Unfortunately I am unable to attach photos of the bathroom and bedroom.) As General Manager I listened to your complaints and refunded the money for your accommodation, food and drinks. I sincerely hope that readers will take note of the vast number of overwhelmingly positive reviews of this hotel. Sometimes things do go wrong – all we can do is put matters right as quickly as possible. I believe that in this instance we did all that we could. Kind regards

"Great Hotel, Great location, Great value"

5
20/10/2015

Stayed here last weekend, and couldn't fault this hotel. It had everything, nice cosy rooms, great location, great breakfast and excellent service too. Nothing was too much trouble for the excellent staff.

"Well Worth a Stay"

4
17/10/2015

Location is stunning, right opposite the cathedral. Staff always very friendly and breakfast good and freshly cooked. Rooms are coaching inn style but an annex also offers a small apartment. Lots of bistros and food in walking distance so never actually eaten in restaurant. Always enjoy staying here. Nice for Autumn breaks , older clientele.

"Two night break"

3
15/10/2015

Stop on the way back from family in Devon so we could visit Wells. We decided to stay at the Swan Hotel as it was within walking distance from the Cathedral and is also very central for the town. We asked for a Four Poster Bedroom which was a bit disappointing as we thought it might have the old type but it was modern version with criss cross wood over the bed also the room was dark with one window looking over the road to the car park.We did ask the receptionist if there was another room who was very helpful. But it was much smaller.

"Perfect City Centre Break"

4
15/10/2015

Wells is a lovely small Somerset city. The Swan is right in the centre opposite the cathedral. It is old and quaint with lots of charm. It has a very good restaurant and the service is great. All facilities were good and found our recent two night Dinner B & B package was very good value for money. Worth a return visit as Wells is a good central location to visit Somerset.

"Not what we hoped for!"

3
13/10/2015

My wife and I visited this hotel for 1 night in October. We booked on the Internet all very easy. Reviews on TA were good but unfortunately this was not or experience. On arrival we received not a smile of welcome but a brusk "are you checking in" maybe it was the two cases we had with us that gave the receptionist a clue. We asked for a table for dinner at 8pm only to be told one of their chefs was off ill and the dining room was full. No apology nothing. We had booked a room with a four poster bed. That's what we got but it was cramped and the bathroom was small. Not what I would call value for money! In the morning there was a knocking on the door at 9.00 and we were told that we had to vacate the room by 12! Breakfast was ok but the whole staff need lessons in customer service. Maybe with the exception of the hotel cat.

"Great place for cathedral viewing"

4
11/10/2015

Wells is lovely and this hotel couldn't be better located just across the green from the cathedral. Very comfortable hotel, nice breakfasts, only downside is if you stay in the coach house, getting woken up by pipes banging

"Great short break"

5
10/10/2015

Wonderful stay at this hotel on top of all the attractions of Wells, spotlessly clean and very well run hotel one of the best l have stayed in,would recommend for a holiday.When you visit the cathedral please take the free tour it's not to be missed.

"Great value"

5
09/10/2015

This was our fourth visit to the Swan and it certainly won't be the last. Our room was superior in name and lived up to that name in every way. We once had to accept a standard room and that was disappointing but on all the other occasions we have been delighted by the room - more of a suite with separate sitting room and a bathroom with both bath and a sizeable shower cubicle. The food was superb and the service helpful and polite throughout. Wells is a great place with a lot of interesting things to do in the city and many more within a short drive.

"Great service, friendly, great rooms"

5
07/10/2015

A lovely historic coach inn, in which I enjoyed a comfortable 4-poster bed, large clean bathroom, generous bedroom, flat screen TV and coffee/tea facility. My room overlooked the inner courtyard. There is a smoking area located in the courtyard so if a lot of people are smoking (I was there during a wedding) you will smell the smoke a bit due to the age of the structure and limitations on how much the hotel can upgrade windows to block it all. But it's minimal and passing. And it could be that only the first floor room has this problem. The Swan could not be more convenient: right across from the cathedral, in the same block as great cafes, the Bishop's Palace and a fabulous Saturday market. I plan to stay there again as Wells worked its charm on me. The inn offers meals and room service (food was very good), a comfortable main floor lobby for tea and a bar for local ale (a must, it is very good) and drinks. Rooms above the street would have views of the cathedral. Rooms at the back enjoy a quiet courtyard view. I had to check out very early and the front desk manager was fast and very accommodating, ensuring I had time for a quick breakfast.

"Weekend away"

4
05/10/2015

We were given this weekend by my husbands boss as a thank you. We arrived and went up to our room,a standard...on first inspection it was good,small but it's an old building and it had everything .The bathroom had a bath with shower over...it was a little tired and the loo brush seemed to have loo paper stuck in it...not nice.When I opened the window before we went to bed..we noticed a large damp/ mouldy patch and something that looked liked mushrooms growing through the window. We slept well.On our way to breakfast the next morning my husband mentioned the issues in the room...long story short the management were very apologetic and moved us to the Cathedral Suite...this was the most amazing room,well three rooms.... And we felt very spoilt.Great customer service THANK YOU . The food was mainly excellent....starters and mains good both nights although we felt the puddings let them down...breakfast was fine....we've had better but it ticked the boxes...on Sunday I asked for a croissant as there were none left on the small buffet,twenty minutes later it still had not arrived....when we asked if it was coming soon it seemed the chef had said he'd cook some but then hadn't....maybe a communication breakdown...they waived the £2 cost of the cappuccino I had...so again they tried to make amends....would we go back ? .yes but I'd not stay in a standard room ..although sadly the amazing suite is way out of our price range ,and maybe stay bed n breakfast as there were other places close by for dinner we fancied trying.

"City Break with a Difference"

5
05/10/2015

This hotel resides in a city centre - but not like most. Wells is a quaint and charming market town by character but boasts a magnificent cathedral and is steeped in history. The view of the cathedral from the hotel is indeed magnificent too and the hotel is superbly decorated and super efficient whilst retaining the atmosphere of a coaching inn. Fora break both with charm and convenient shops and places of interest this takes some beating.

"No hot water"

2
29/09/2015

We stayed at this centrally located hotel with a beautiful view of the cathedral for 4 nights. The staff were friendly and helpful, and did their best to make up for the shortcomings experienced. Apparently, because there was a large group (coach party) staying for 4 nights, we were informed, shortly before our arrival, that we would be unable to book dinner at a convenient time on 3 of the 4 evenings. We were offered, and declined, a very early dinner time provided we chose our menu in advance. On 3 mornings and 3 evenings the water for bathing was, at best, tepid – another consequence of the large party all wanting showers etc at the same time. It was necessary to boil a kettle to provide shaving water. Despite our complaints (and those of other guests) there was no resolution of this problem until our last morning, by which time the coach part had departed. On our first evening, the bar ran out of our choice of sherry and, by the 4th evening, they had run out of the substitute brand. The menu for dinner was very limited for anyone who wasn't able to eat cheese, and vegetables were often harder than ‘al dente'. Breakfast was generally adequate, but on our third morning there was no fresh fruit available, and on the 4th morning they had run out of marmalade. Finally, I think it unacceptable that the hotel cat appeared to have free rein of the reception, bar and lounge areas.

"Top notch"

4
29/09/2015

Stayed at the Swan for a weekend break. It was booked last minute but we've always like Best Western hotels before. Our room was in the Coach House annexe but was reasonable size and we'll equipped. Breakfasts were excellent, local produce and wide choice. We liked the lounge which had comfy settees and view over the Cathedral Close. Would recommend The Swan to others, it is very convenient for exploring the charming city of Wells. Free car parking which is a bonus but the parking area is compact so best to leave the Roller at home and take the mini.