Room 1
Room 2
Room 3
Promotion code

Best Western Plus Swan Hotel, Wells

Sadler Street, BA5 2RX, Wells, Great Britain - See on a map
Best Western Plus Swan Hotel - Best Western Plus Swan Hotel The Best Western Plus Swan Hotel is ideally located in the center of Wells. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

In the shadow of Wells Cathedral, the 15th Century Best Western Plus Swan Hotel is a history-rich and character-full place to stay. Over 600 years of charm have been crammed into this wonderful accommodation, which is close to the moated Bishops Palace too! Some rooms boast original 4 Poster Beds, and we're fortunate to have a front garden with both a Cathedral view and a wonderful walled Garden Cafe! The award-winning restaurant here offers a combination of traditional and contemporary cuisine. For exceptional excursions, look no further than a trip to Glastonbury Wookey Hole Caves, Clarks shopping village, Stourhead and many other National Trust properties! Please note hotel does not have a lift however ground floor rooms and porterage is available. Car parking is on a first come first served basis. Enjoy your stay.

Best Western Plus

Swan Hotel




Hotel advantages

  • Restaurant
  • Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
Travelers_Choice 2020
based on 1283 guest reviews
Very Good
Business Business
Couples Couples
Family Family
Friends getaway Friends getaway
Solo travel Solo travel
Sleep Quality

"Wedding Reception the day before lockdown v2!"

DW9797, Wells, United Kingdom 08/11/2020

Thank you to Emma Wheatley the wedding planner and all the team at The Swan Hotel for truly pulling out all the stops and making my daughter Alana and her fiancé Steve's wedding day so special. We had such little time to pull it all together and are super grateful for your help and attention to detail on the day. The food and service was fabulous. Thanks to all!

"Friendly and Comfortable"

Iain D, London, United Kingdom 04/11/2020

Having decided to break out of London for a few days we were delighted to find the Swan splendidly situated just opposite the wonderful west end of Wells Cathedral. It's a traditional coaching inn but extended and tastefully modernised. Comfortable rooms, chef who definitely has ‘the touch' and a great team (emphasis on team) of people to look after you. Thoroughly recommended.

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, I was delighted to read your review and so pleased that you enjoyed your stay with us. Thank you on behalf the entire team at the Swan and we look forward to welcoming you back again soon. Best regards Mark Tobin General Manager

"Fantastic service during a difficult time."

P5900LWrebeccam, Crawley 03/11/2020

Booked a superior room directly through Best Western. Breakfast was included at no extra charge. Room was very comfortable and looked out onto the cathedral. Parking was available at the hotel. Staff were all very friendly and helpful. Second lockdown was announced whilst we we were there but staff remained upbeat and positive. We had dinner in the restaurant which was lovely though only one vegetarian option was available. Table service was available in the bar and again staff were very friendly. Our room was on the third floor with quite steep stairs so this may prove difficult for some. Lovely hotel in a beautiful city. We will definitely return once we can.

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, Thank you for taking the time to write such a lovely review of the hotel and my team. These are indeed difficult times but we will get through them. We hope to welcome you back to the Swan again once the storm has passed. until then take care and our very best wishes. Mark

"Jewel of a hotel in the middle of Wells Somerset"

User 03/11/2020

Swan hotel in Wells it's an old coaching, opposite the Cathedral Green with the cathedral in the background. We stopped three nights in this wonderful hotel made all the better by the wonderful staff who couldn't do too much for us Guess. We stopped in the converted coachhouse room was well appointed and well furnished we have no complaints.

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for taking the time to write such a wonderful review of the Swan. The team are delighted to read your kind words and we look forward to welcoming you back again in the near future. Warm regards Mark Tobin General Manager

"Lovely old hotel"

TandJ2105, Redditch, United Kingdom 01/11/2020

Right in the centre of wells . Good covid precautions. Lovely staff, clean rooms, rooms just need updating looking a little tired. We had four poster bed room, decor a bit old fashioned. Needs redecorating too. Thought the rate could reflect this . However would still stay again

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for taking the time to write a review of our property also for your kind words and genuine feedback on our bedrooms. Our refurbishment programme is still going ahead as much as we can during the lockdown measures. I hope to be able to welcome you back to the Swan Hotel again in the future. kind regards. Mark Tobin General Manager

"Comfortable stay"

GlobetrotterNL83, Greater London, United Kingdom 01/11/2020

Pleasant email communication upon arrival. Managed to select our own room. Very happy with our choice. In fact the room was slightly larger than expected from looking at the pictures. We stayed in separate building from main hotel which meant we didn't have much dealings with staff during our stay. Bathroom was a decent size and well heated. Bed was comfortable and duvet and pillows were lovely too. Iron and ironing board available in room as well as the usual hair dryer and tea making facilities. Shame there were only paper cups and plastic spoons available - would have prefered a proper mug. Great Central location with shops, bars and restaurants on your doorstep so no need to pay £14.50 for breakfast at the hotel. Be aware that the car park gets very full.

"Excellent overall experience"

User 29/10/2020

Excellent staff and customer service. Large room. Very clean. Excellent breakfast. Covid safe. Lovely historic building decorated to a very high, modern but sympathetic style. Perfect location for exploring the city and sights.

"Enjoyable stay"

User 28/10/2020

Lovely building and great access to outside amenities such as local pubs, takeaways and a few small shops. The only negative being, upon arrival the room was unmade and unsanitised but was quickly resolved by the lovely front of desk staff offering us a larger, cleaned, upgraded room as an apology along with a free drink, despite that hiccup he was very helpful and kind whilst recommending local attractions too. Food served at the hotel was lovely and on the table very quickly, along with delicious gluten free options. Perfect little trip for hot fuzz geeks like us, I would love to stay here again.

"Most comfrtable stay in old coaching inn"

jrmanning924, Ollerton, United Kingdom 26/10/2020

We stayed five nights celebrating our anniversary. Great location in Wells with views to the cathedral .Very friendly polite and helpful staff who made us feel very welcome.Covid restrictions were observed meticulously with rooms sealed after deep cleaning, hand -santizers and mask wearing expected. The hotel manager was often seen assisting with service in the well -appointed restaurant . Good range of breakfast items with well cooked English . . Dinner menu offered 7 choices of mains and the steak we ate on our special day was superb. The ba, lounge and public areas were very well -appointed and very clean The bedroom was large with a huge comfortable bed, good bathroom with shower and bath, and plenty of storage space. . The heating system was very efficient and the room decoration,lighting and fittings made it very cosy. We liked the history of The Swan which is 600 years old and imagined the horse -drawn coaches trundling through the coaching arch in bygone days.The car park to the rear is not huge and parking maybe a problem at peak periods but there is plenty of free parking after 6pm in nearby public car parks. A great place to stay with Bath , Bristol, Wooky and Cheddar Caves and Glastonbury all within easy reach.

"Fabulous Stay"

Near-Haydock-Races, Manchester 25/10/2020

Location is everything with this hotel. Picture perfect view of the cathedral from the lounge bar and private terrace just over the road. (Only two or three rooms have a cathedral view). The staff made our stay, all so very friendly and wanting to help; there is no lift but the staff offered to take cases up the stairs if needed. We ate at the hotel and found the menu very much to our liking. Again the staff were outstanding; we hadn't pre-booked and the hotel was busy but they managed to find us a slot. We felt Covid safe throughout - a very enjoyable but all too short stay. Thank you to all the staff!

"Best little western in Wells"

crisrob123, wolverhampton 25/10/2020

I had a one night stay at the Swan in Wells for a business trip. The hotel is beautiful and old and full of character. The staff are lovely and friendly and the hotel is in the heart of the little town of Wells which is stunning. Can't fault it at all

"Swanning around in Wells"

Philip J, Quorn, United Kingdom 23/10/2020

Stay at the Swan Hotel in Wells and enjoy a relaxing stay in a superb setting. You will receive a warm welcome from the staff who will go out of their way to ensure your safety and comfort. Sample the rich and varied restaurant menu and comprehensive wine list. From The Swan Hotel you have easy access to the cities of Bath and Bristol, to the cathedral city of Salisbury,to Glastonbury where you will learn of the origin of the Nursery Rhyme " Little Jack Horner" and Stonehenge or explore the depths and wonders of Somerset at your leisure. And if the coast is a must for you, then this too is within easy reach. And at the end of a tiring day you look forward to a welcome return to the Swan Hotel.

"Great place"

iangt1023, Silverstone, United Kingdom 19/10/2020

Stayed for 2 nights to get away for a few days. Lovely place, organised very well during these strange times. It's shows a good business can operate and still do well despite all the struggles and regulations in place......Will be back, we'll done

"Comfortable and central"

beijingduck, London, United Kingdom 19/10/2020

An old hotel in the town centre, close to the cathedral. I stayed in the Coach House: an annex behind the main building. My room was comfortable, quiet, tastefully furnished and well equipped, with a modern bathroom. The hotel has a restaurant which serves decent breakfast and other meals. The staff respect the COVID protocols. Overall, a good mid-price choice in Wells.

"Exceptional Food"

marhar78, Stratford-upon-Avon, United Kingdom 18/10/2020

Just returned after a couple of days away here. The hotel is a mixture of traditional styled restaurant and bedrooms with a more modern style bar at the front of the property, personally I would have liked to see the hotel play on its history with a lit open fire and comfortable sofas in the bar rather than the neon blue under lights - felt a bit of a mishmash but not bad. The staff were all very friendly and helpful. The hotel is right in the city centre and offers free - yes free! parking for the brave ( it's quite a small space to negotiate). The bedroom was a bit on the small side but not cramped for a weekend stay. It was clean, warm and quiet. My only real issue with the room were the facilities, we are having to work around COVID at the moment and the room wasn't serviced during our stay - fine I understand, but fresh towels could be left outside the room each day and enough loo roll to last a weekend could be placed in the room (we had barely half a roll). The other improvement could be the use of toiletries- the only ones provided were those cheapo Travel Lodge style fitted to the wall dispensers, I know that there is an excuse that these are eco friendly but it really just makes the hotel look cheap - my advice here is charge a couple of quid extra and use quality toiletries- take it from me, it really is this kind of detail that makes the difference. And finally the food, I didn't have high hopes here, my mum is a coach tour guide and didn't rate the food but I can honestly say something must have really changed here the food was exceptional and easily the star of our stay!

"Spit and Polish"

greygoose20, East Preston, United Kingdom 16/10/2020

My wife and I spent a week here and overall it was lovely except for a couple of minor gripes, which I will come to later. And worth mentioning that we stayed at a time when places around Wells, including the hotel, were running a limited service - although still a good service! Like others before it is worth a mention that getting into and out of the car park can be 'tight'. At times parking spaces can be limited so plan for having to leave your vehicle off site (the hotel has advice on that). Then if like us (me) you have to drag your luggage up stairs (no lift) the floors in this charming old building can be a little 'wonky'. On the whole and given the situation at the time of our stay food in the restaurant was good, plentiful and with some daily tweaks offered very good value. Though a steak option would have been nice! Service was great and very attentive. Sadly though our room, Room 48, lacked the 'looked after look' with chips out of furniture, cup ring marks on the table inside the door, faded paint on the walls, and, a very very uncomfortable sofa (a sofa bed) which lacked cushioning! Moreover, a shower that both did not work properly and could not be fixed at the time - saving grace was we had a bath. I do however do find it hard to believe that a cleaner prior to occupation had not spotted the hot water problem - in so much as water cascaded from the top of the shower head and soaked the bathroom floor! The option to change rooms was offered but declined. We very much want too say thank you to Emma (Emmz) on reception, a star and so very helpful. Not very often you find someone like her! And in the restaurant our thanks go to both Sebastian and the ever happy Leeroy. Would we stay again, yes, just not in Room 48. We look forward to coming back soon.

"Great stay! "

bombatom, Stroud, United Kingdom 12/10/2020

We had a really nice weekend stay at The Swan. The location is perfect, in the centre of town with views directly across to the cathedral (in some parts of the hotel) and good parking facilities. The hotel was well laid out, clean and tidy with good facilities. The room was comfortable and clean with a good bed and large TV. The staff were very helpful too and our check in and check out process passed with ease. We would definitely recommend The Swan for a stay in Wells. Thanks all!

"Lovely staff"

45deborahsmith, Bognor Regis, United Kingdom 09/10/2020

The staff, as we've found before with Best Western, are what make this place, and create an enjoyable stay. The room was clean and comfortable and they are making a good effort with sanitising between guests so that it does feel safe. The decor is looking a bit tired - our room had lovely new curtains and wallpaper but the finishing was a bit shabby as was the furniture and the carpet had definitely seen better days. Breakfast was generally good and service good, but dinner something of a disappointment, especially the main courses.

"Very enjoyable"

Lauren M, Brentwood, United Kingdom 08/10/2020

Upon arrival by car I had to negotiate the entrance way, with a couple of cars parked - very tight. Great reception on entering, but room was not as promised. That was sorted out very quickly. Breakfast was good, but I do like a good cup of coffee (so, just ok). Dinner was enjoyable. All staff were friendly and professional, excellent! Not sure that I'd go for a Suite or Superior room again, but all was good for us. This is a lovely central hotel from which to see Wells, and not far from Bath.

"Great location for cathedral visit"

mikezhivago, Manchester, United Kingdom 07/10/2020

Booked through the Best Western website which had a glitch and would only let me book 1 person into the room . Tried to correct it and failed so left it then forgot to contact hotel . As a result only had me booked in for one person and this created a bit of an issue at the hotel . They found me a double room but was totally unacceptable due to the shear height of the bed off the floor ( approx 80cm ) . My wife is only tiny and she couldn't even get on the bed off the floor without assistance. Back to reception, got an outside suite room in a new separate block and this was fine . However due to my booking error meant that she would have to pay £15 for breakfast which considering how little she eats, decided it wasn't worth it . We did have a nice meal on the first night and my paid for breakfasts were decent too . We had 2 comfortable nights here and would consider once more . One note there is a lovely cat that wanders the hotel foyer and restaurant , if you have allergies, maybe not the place for you .

"Perfect place to base a visit to Wells"

MBGreatBritain, Cheltenham, United Kingdom 07/10/2020

Couldn't fault it. My standard room was extremely spacious and comfortable. Large bathroom and everything very clean. I didn't have dinner there but did have breakfast, delicious and all staff super efficient and friendly. Will definitely return. Thank you Swan Hotel.

"Excellent value and wonderful staff"

User 03/10/2020

A lovely traditional English hotel with attractive decor and some quirky rooms in a perfect location in Wells. We paid a small supplement for a superior room which is so called because of the magnificent view to the cathedral. It was so beautiful to look out over it in the early morning sun shine and again all lit up by evening. Our party also had a lovely standard room - given the quirky nature of the old coaching inn, some standard rooms are smaller than others so if you are staying for longer it might be worth requesting a larger one. The staff are so helpful, especially the general manager, Mark, who is a true professional. When we had a small issue his attitude and speed of response were both exemplary. Due to Covid issues the lounge area had been changed into bar seating which wasn't ideal for our party to gather in and relax but in these strange times it was understandable. Excellent value for money.

"Perfect Location"

Twoscompany66, Atherstone, United Kingdom 01/10/2020

This was a real find. The hotel is located across the road from the magnificent Wells Cathedral with a lovely patio facing the iconic and historic building. There is a gate to the large green in front of the cathedral and we were entertained by the Hotel cat! Rooms are well proportioned and ours was in a lovely historic annex building with galleried landing and large elegant chairs in the common areas. The room was tastefully decorated with two large windows overlooking a quiet Courtyard. There are beverage making facilities and a good TV and wifi. The beds are large and comfortable with lovely duvets, pillows and linens. The Bathroom is of a good size and well fitted with complementary toiletries and abundance of fluffy towels. Access to the Wells High street is easy via a gated walkway. There is parking, though the car park has limited spaces and is located through the archway, at the rear of the hotel. We didn't eat at the hotel, as there are plenty of eating options for both dinner and breakfast, which is a great way to experience what Wells has to offer. A visit to this lovely hotel is recommended.

"Nice hotel in a lovely village"

cremins10, Wootton, United Kingdom 27/09/2020

Enjoyed our stay at The Swan. The room was lovely and had an excellent view of the cathedral. Downsides to the room were the bathroom needs updating and would be good to have a shower that is not static/fixed above the head for ease. The service was good and although we were left waiting for a sandwich, when we chased it the next round of drinks was given to us automatically on the house without any complaint from us which was a nice touch. Unfortunately the hotel seems to have an early check out policy of 10am which when check in is 4 pm seems a little harsh. Would have benefited from a 11 or 12 check out time especially on a Sunday morning. I appreciate it may not be as much of an issue for Business visitors midweek. We did ask for a late check out but as the room was allocated for the following night were told no (not even 1 hour longer. :() but overall a great hotel and stay. Worth the money of a deluxe four poster room.

"OK, but dated, and certainly appeals to an older market!"

Essex_Advisor, Braintree, United Kingdom 25/09/2020

Stayed for two nights in September 2020 at the point Boris stopped enjoyment after 2200 hrs! The room we had was a four poster, but all drapes removed because of Coronavirus, which was fine. Very steep stairs in this historic building, which wasn't a problem for us, but some may struggle. Room was too hot, and difficult to open sash windows due to cardboard inserted in frame to prevent the frames rattling in the wind. Condensation was a huge issue to the extent that the wallpaper was detaching due to damp, and the room smelt musty. Bathroom wasn't really that clean, and toilet flush was inadequate. Shower was only satisfactory. Restaurant sadly stuck in about 1979. Menu was very old style, and given they could not provide a Rib Eye steak, as sold out at 1935, I ordered chicken which arrived dried up, and in presentation terms from about 1980. My wife's salmon was overcooked, dry and dull. Avoid dinner at all costs. Breakfast was partially delivered by buffet! A total no, no under Covid, and the hotel seemed to not be following the “Good to go” protocols. Food and drink not delivered on trays, no gloves for direct plate handing, and dishes with salt and pepper left on the table between customer seatings....... Very poor. Car park is very tight. A standard large car is a difficult entry, and little guidance about where alternative parking is situated if the less than adequate car park, which has narrow markings, is full. Handy for the Cathedral, and Market, but dine elsewhere...


mannersaj, Poole, United Kingdom 25/09/2020

We enjoyed the experience Felt very safe and very welcomed. We felt the staff were excellent,very friendly and helpful. Nothing was too much trouble. We look forward to joi ing the family again,hopefully later this year

"Great Stay"

M8905PUsamanthas, Newport, United Kingdom 24/09/2020

We stayed here 10 years ago and came back for a nights stay after a week in Dorset. The hotel is still great The room was spacious. We ate in the restaurant and there was a great selection to choose from. Even though breakfast was a limited choice, it was cooked to perfection. The only downside was that the wifi worked superfast downstairs but constantly dropped out in the bedrooms. A few more wifi access points would resolve this. It didnt bother us as the 4g signal is also good.

"A wonderful start to our holiday"

Smokeraiser, Tenterden, United Kingdom 21/09/2020

This plus hotel lived up to its name. Excellent food and service, all covid safe. Our standard room was well furnished and roomy. Although not much of a view we were away from the road and quiet. There is a large car park bit not big enough for the number of rooms so it can be a bot of a lottery bit as we have a smallish car we managed to sneak in each night. Situated in the middle of Wells, an ideal spot for visits.

"Should do better!!"

MancIronTraveller, Manchester, United Kingdom 20/09/2020

You'd be forgiven that during the midst of a pandemic that a 'deep clean' would mean exactly that. Unfortunately, after moving the pillows from the bed to check if we'd left anything behind before leaving- we found a used tissue and a prior guest's toe nail under the bed. Considering there is a 6 hour gap between check-out (10am is far too early by the way) and check-in, this is poor to say the least. It was also disappointing to see no staff were wearing masks around reception either, considering it is advisable for guests to do so. We were welcomed by a 'Car Park Full' sign after a long drive. There are obviously too few spaces for a hotel this size, which is frustrating. We were given easy directions to an alternative car park away from the hotel but had to pay for the privilege. This seems unfair as most guests get free parking at the hotel. We've had it in the past where a hotel would have a deal with the car park owners to allocate extra parking spaces and, therefore, subsidise this cost. This is a minor point, admittedly. The location is very good, which is the one thing in its favour- The Swan Hotel has very little competition in this regard.. maybe a factor in not trying to better itself? The room we stayed in was spacious and had a separate lounge but it needed an update, the bathroom especially- which was mostly clean but the shower head leaked at the top and the head needed a good scrub. There is no air con but they provide a fan, which was welcomed. We were kept awake, though, by the locked fire door in our room moving on its hinges in the wind. Floorboards also creak, so try to get a top floor room! We did.. but I feel sorry for those that didn't. There is no doubt that this hotel could and should do better!!

"Lovely Hotel"

andreab202020, West Yorkshire, United Kingdom 19/09/2020

Beautifully situated, right in the centre of Wells and the garden at the front had lovely views of the cathedral. The room was spacious and very clean, wipes were left to wipe down the tv remote and telephone, so felt it was clean and safe. It is an old coaching inn, so not built for cars to go through to car park(you need to get there early to get a spot). There is a little market on Wednesdays and Saturdays, and the Bishops palace is a couple of minutes away. If visiting the area again, would def book here

"Amazing !!!"

User 17/09/2020

Had a lovely Three days here at the beginning of September. Couldn't fault anything and felt extremely safe and very well looked after in such challenging time's. Had a fantastic room , food also was lovely. They really couldn't do anything more to please you. Will definitely return,thank you all the team.

"Beautiful City, beautiful room. "

VickiandMillie, Bishops Stortford, United Kingdom 17/09/2020

A three night stay in the Cathedral Suite was very pleasant indeed. The suite was spacious and well appointed, though no fridge was a disappointment (Covid issues maybe?). Comfortable and sumptuous furnishings alongside the biggest brass bath I've even seen. We spent the days exploring the local area and the evenings in the suite enjoying the views! The restaurant was very good and the food excellent. Service from the staff was exceptional, they were helpful to the extreme and it was obvious they took pride in their work. Breakfast a little pricey, but very tasty and enjoyable. The car park is a little snug, but we managed with a Volvo estate just fine. There was some road noise, but then again anyone who expects silence in a City Centre hotel should wear ear plugs. The noise didn't stop us sleeping at all. The view of the Cathedral was stunning and it was quite easy to spend time just admiring the architecture and the comings and goings on the cathedral green!

"An enjoyable return visit"

User 17/09/2020

We stayed in early September our second visit. I cannot disagree more with comments about the Reception staff. I found them efficient, caring and helpful. We have to be understanding in the present climate and accept limitations - i.e reduced selection on the cold buffet at breakfast and check out times. This is a lovely location and the friendliness of staff made our visit really enjoyable. Staff member Snowball did not seem to give much help to her other staff members but she certainly gave us a big welcome in the bar in the evening and something I looked forward to. We will return in December for another lovely visit

"A Three Day Break"

Rob N, Milton Keynes, United Kingdom 14/09/2020

We had a really nice room upstairs in the coach house, which was quiet. The staff were very friendly and helpful and there is limited parking onsite, on a first come basis. The evening meals were good with a good choice on the menu and all served piping hot. The breakfasts were ok with limited choice of juice and fruit. The cooked breakfast were nice, with plenty of toast and tea / coffee. Sunday breakfast was very chaotic with everyone wanting their breakfast later than 7.30. Surely the time could be moved to 8.30 til 10.30 instead of 7.30 til 9.30. Could not get the hang of not having your room serviced during your break and also needing another 3 hours for each room between guests.

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, Thank you so much for your kind review of our property which is greatly appreciated. Your comments for Sunday breakfast are very valid and we have taken these on board. I do understand that essential changes due to the current pandemic are effecting my guests and i do empathise and understand that these are strange times. Thank you for being so understanding and leaving such a nice review for us, we look forward to welcoming you back to the Swan Hotel again soon.

"Location Location Location"

GJC_12, London, United Kingdom 13/09/2020

A fantastic location, but don't expect the quality of days gone by from this once prestigious hotel. Strongly advise asking them to send a picture of the room you'll be staying in before you book. We stayed in room 35 and was really disappointed, nothing like the website pictures. Parking was available at the hotel, but only on a first come first served basis, and space was limited.

"Lovely lovely lovely"

User 11/09/2020

Cant fault the team who are all lovely... the breakfast which is lush.. or the room which has the comfyiest bed ever.. love it here gorgeous wells has a gorgeous hotel thankyou u so much kxx afternoon tea was way too much but lovely thanks so much

"Lovely room but poor service "

QWERTYLL, Portsmouth, United Kingdom 10/09/2020

Lovely spacious room, well decorated and perfectly placed. Lots of parking at the back also. Bar is lovely too. Would definitely return. But... Things that let it down include... The female receptionist was argumentative and in need of some urgent customer service training regarding an issue with our reservation. We were offered a discounted breakfast, the discount we struggled understand due to the odd explanation of it. When questioned she became defensive and pleaded poverty on behalf of the hotel chain but at the same time blaming the chain for the mistake. Very awkward and uncomfortable start to our staycation. Safe to say we didn't take them up. Instead we ate at bakery next door but one for £5 for two which was amazing. Checkin and out times are a bit ridiculous. 4pm in and 10am out. No chance of a layin here. Covid is no excuse since they don't offer turn down or clean your room during your stay therefore they are only completing half a service. Breakfast is £30 for two people per day. An utter rip off. Definitely go for breakfast in town. There are many local small cafes that cost a few pounds to eat and drink in.

"Tiny bed, hot room, noisy room"

Fatcatpat, Manchester, United Kingdom 07/09/2020

Looked forward to the Swan, the hotel has a great location and inside it is clean and impressive. On arrival at 2.45pm we were told we could only check in at 4pm!!! Do they even want you to stay there? When we went to our room it had a note on it saying it had been cleaned at 9.45am! I was disappointed when entering the room to notice the bed was tiny, smaller than a double. The mattress was huge but uneven meaning you slid into the middle. The room was also very hot and we opened the window for some respite, however, we were then woken up constantly between midnight and 2am with pub goes shouting in the streets. The shower was leaking and I had to stoop under it as it was too low. There was no water in the room (as advertised) the room itself was big, which made the tiny bed choice even more strange.

"Perfect hotel"

User 07/09/2020

This hotel is beautiful. The staff couldn't have been more helpful, the rooms were incredibly comfortable. In close proximity to all of Wells attractions. Stayed in a queen room, lovely and clean. Perfect stay would always recommend and will return.

"Week in Wells"

whatsitallaboutalfie, London, United Kingdom 02/09/2020

Family of 5 in two rooms (delux and superior rooms) stayed here for 1 week as base for visiting, Bath, Glastonbury, Cheddar Gorge etc. Excellent Hotel location. Rooms excellent. Staff excellent. Our only complaint was that the wifi stopped working for 3 days whilst we convinced the staff there was an issue that 're-starting' the system did not fix the issue. One thing to note is that the car park has capacity for 32 cars whilst the hotel has 48 rooms, not a problem for us as we used the High Street car park and walked back when the car park was full up when we got back on a few occasions.

"Evening meal"

User 23/08/2020

We went on one of the eat out to help out evenings. The place was clean, tidy and lots of space between tables. The waiter told us straight away of changes to the menu that evening. The meal was great value at 3 courses for £10 and portion sizes were huge. The only thing I would say is the pasta was a little bit bland and needed more seasoning. Everything else was so tasty.

"Nice hotel room not up to standard"

User 23/08/2020

This is a nice hotel rooms have been upgraded Bar good service location is great But beware some rooms overlook the high street and are very noisy at weekends Also unfortunately are room was one of these apart from the outside noise which keep us awake between midnight and 2 in the morning the room also had a roof leak Which was constantly dripping from 4 am with the rain The water mark on the ceiling had obviously been there a while so they must of known There was a problem Although the outside noise was out of the hotels control A very small deduction was made on our bill but this did not make up for our disappointing stay The should have soundproof these rooms The rest of the room was of a good standard and the city of wells is well worth a visit

"Swan Hotel at Wells"

angelaq_11, Marlow, United Kingdom 21/08/2020

Excellent setting within Wells , close to Cathedral, Parking is limited, value for money is good, Staff very helpful. Service is prompt, Hygiene is good . A good position from which to access surrounding areas of interest.

"Great hotel, great location "

User 20/08/2020

We had a really lovely room, very spacious and very well decorated. Excellent Covid procedures in place, felt clean and safe. Breakfast was a little disappointing and unfortunately we couldn't book into the restaurant for dinner as it was fully booked both nights we stayed. Nice terrace with a view of the cathedral where you can have a drink. Staff were friendly and helpful, would stay there again.

"Fabulous hotel!"

Puggy001, London, United Kingdom 16/08/2020

We stayed in a delux room with a stunning view of Wells Cathedral. The room was spacious, clean and luxurious. The staff were friendly and helpful and we were served the best breakfast!! A great find and I certainly will return. Thank you great western!

"A lovely stay for a reasonable price"

lovetravel512, Glasgow, United Kingdom 15/08/2020

Location is perfect with a lovely little terrace opposite which looks out at the Cathedral, although not a lot of shade for sunny days, room was spacious and modern with everything we could need and very clean (we saw additional care taken on cleaning during Covid), staff were very helpful and surroundings were pretty. We stayed in a room in the Coach-house which is to the back of the hotel, rooms here don't have Cathedral views but are quiet as away from the road. There is parking at the property for a good number of cars but it fills up quickly, we saw the car park full sign placed at the entrance at around 6pm on several week day nights. Breakfast was basic, packets of cornflakes, Weetabix and muesli along with tubs of yoghurt, grapefruit slices and prunes in plastic tubs and orange juice and apple juice in individual cartons with straws (I believe for Covid purposes). There was toast and a cooked breakfast to order but was a little greasy. Hotel doesn't have air conditioning and the room we were staying in was top floor so extremely hot and humid (should be noted it was during the August heatwave), a fan was provided but was not enough to help us sleep (this shouldn't be an issue in colder weather). We had problems with the lock on our room door (room 64) which meant going to reception every time and being accompanied to our room whenever we needed access, rather annoying when staying for 3 nights. On a side note - We also found it extremely difficult to get a table for dinner anywhere in town even at our hotel. Despite trying to book a table 3-4 days before our stay we were unsuccessful to get anything booked in town due to the popularity of the Eat Out to Help Out government scheme (Mon-Wed in August). On the nights of our actual stay we tried 9 different pubs/restaurants to find they were all full and not doing takeaway on those nights either due to capacity. We also found many places to be closed. We managed to wait in line at Fosso Lounge (a bar/restaurant in town) which were doing walk-ins only. Next time we would book well in advance. Overall we had a lovely stay and would stay again if the price is right.

"Great stay "

PhilW699, Didcot, United Kingdom 14/08/2020

Wonderful hotel full of character being an old coaching inn. Staff were a superb very hard working bunch. All the COVID precautions are in place. Even down to anti bac wipes for the telephone and tv remote in your room so you know you've done it. They also only service your room if you request it so meaning no one else goes in on your stay unless you have asked. We staying the old coach house which is a separate building behind the main hotel. The room is modern and well equipped. The bathroom was superb too. Only downside was we stayed in the middle of a heatwave and there was no air con. So was a little warm in the room. Though they do provide a fan. It being an old hotel i suppose having air con was never going to be an option and most of the in this country that won't be an issue anyway. It's right in the middle of town so everything you'd need is close by and the cathedral is across the street.

"Swan Hotel, Wells"

131tk, Alsager, United Kingdom 14/03/2020

Superb location overlooking historic Wells Cathedral, hotel has been patronised by kings, queens and Churchill. Well furnished and decorated, comfortable rooms in the heart of historic Wells. Parking available, good restaurant and friendly staff made for an enjoyable stay

"Mystery diner #1"

User 10/03/2020

Very nice hotel, parking on site could be challenging if you're in a transit van or similar size, but feels secure enough, all the staff very helpful and pleasant, food was very good, we'll presented, and throughly enjoyable, some problems with the lagers on tap; flat, tasteless and stale, however this was sorted without any fuss, probably due to slow trade at the beginning of the week. Overall though a nice place, will return

"Comfort, character and old style service."

Richard W, Suffolk 08/03/2020

Stayed single night mid week. Car park had space enough for us, and not too tight to get in. Very convenient, as right in city centre. The receptionist, and all staff during our visit, were smart, polite, friendly and efficient. Excellent. Our standard double room was not large but comfortable. It had 2 comfy chairs with table, as well as chair by desk. Wi-fi worked fine. We did have a problem with our bath/shower cold water. So worth checking rather than discover it at 23.00 whilst naked. Our dinner in the restaurant was very good. So nice to be offered a selection of rolls - old style. Breakfast was pretty good. We enjoyed our stay, and would not hesitate returning.


User 08/03/2020

I stayed in this lovely little hotel for one night. I was looking for somewhere tranquil to relax and recharge. It met all my expectations and more. Wonderful, welcoming and geuinely friendly staff for whom nothing is too much trouble. The bedroom was warm and spacious with a large bathroom and excellent shower. Attention was paid to all the little details with a hospitality tray and even two types of pillows on the bed (feather and synthetic) to suit everyone's tastes. The hotel as a whole is beautifully decorated throughout. I spent several hours relaxing in the lounge by the log fire and the restaurant food was so good I dined twice. I didn't try the breakfast, but imagine it would be of a similar high standard to the evening meal and Sunday lunch. A special thanks to Max (I think I have the right name!) from the restaurant who took the time to discuss my preference of gin and found me an amazing Rhubarb and Ginger one which is my new found favourite! If you're looking at this hotel don't hesitate in booking. Wonderful accomodation, great staff and great location. I will be back.

"Very central"

Salisburygirl944, Salisbury, United Kingdom 02/03/2020

Lovely place, very good breakfast, fantastic room, free parking. Be careful going into car park, it's quite tight getting in and out as you have to negotiate a passageway that goes under part of the building. I was in an Evoque and made it through okay but you can see marks where others haven't been so lucky! Free tea and coffee in rooms. Good size bathroom, with a bath.

"Lovely Little Hotel"

Jill T, Stafford, United Kingdom 20/02/2020

Just had an over night stay at The Swan a hotel with bags of character, lovely staff and food in an excellant position in the city. Room was immaculate, beautifully furnished and bed was verfy comfy - good hospitality tray too.

"Great Little Hotel 3.75 S's out of 5"

ajotraveller2016, Leeds, United Kingdom 08/02/2020

Those of you that read my reviews will know that I rate Hotels based on 5 criteria. These are just my preferences having travelled on Business and visited lots of Hotels in all parts of the World. So here goes. Sleep - 1/1 - Large comfortable bed with good bedside table space and plenty of power and USB points close to the bed. Shower - 0.75 - Well fitted and clean bathroom with both rainfall and separate shower head. Bathroom was enclosed with no external window and fan ventilation was poor. Shiver - 0.50 - Room was very warm even after turning down the radiators - Windows opened to cool the room but this meant it was noisy as people moved to and from their rooms. There was a fan in the room which was good. Silence - 0.75 - Room was in an enclosed courtyard area and with the windows closed there was little outside noise. Main room door had large gap so needed to block this to prevent the corridor lights being intrusive. Special - 0.75 - The Swan is a nice little hotel with a small bar and their cooked breakfast is very good - The staff are very professional and polite. They have some great little self contained apartments available as well for a more private and independent break. Highly recommended if you are in the area.

"EXTREMELY CLEAN and a GOOD RESTAURANT for evening meals"

Mark C, Witney, United Kingdom 08/02/2020

My partner took me here in early February for the weekend. We stayed in their coaching house and the room was immaculate. I would have liked a King size bed or bigger, but this is the only negative criticism. Their restaurant served really good food in the evening and was well frequented. I had a really beautiful loin of pork with crackling which would have been well received in any restaurant. The rooms are well equipped with ironing board and iron in the wardrobe.

"50th Birthday Celebration"

User 07/02/2020

We were overwhelmed at the excellent experience we had for my wife's 50th birthday celebration. The staff were excellent nothing was any trouble, our meal was excellent, service was exceptional, can't thank them enough, I would recommend anyone for any event to come to The Swan in Wells, Somerset

"Character Hotel"

EODUK, Gillingham, United Kingdom 06/02/2020

Stayed for one night, booked via an app, located in the town centre. Access to the carpark is through a tight coaching entrance, only room for a single car at a time to enter/exit so be careful. Check was OK, room was in the main building so wasn't expecting any mod-cons. My room was comfortable but shower fitting very dated and fiddly to use with wet hands. Breakfast was OK, didn't use any other facilities. For the price point it's not too bad. Free WiFi & parking for guests.

"Another lovely stay"

HxUrchin, Hornchurch, United Kingdom 06/02/2020

2nd time here and had another lovely stay. Room very comfortable, great breakfast, had a couple of bar meals in the evening. Staff are very friendly, wouldn't stay anywhere else when working in the area.

"Pefect location - top rate service"

Llanharan_Wales, Llanharan, Wales 03/02/2020

We spent an enjoyable two nights in this charming old hotel – 15th century, and one in which the likes of Henry vii and Henry Kissinger were past guests! It is perfectly located with the beautiful cathedral, the Bishop's Palace, the Museum and the High-street all literally outside the door. (However, the palace was closed to the public for three days while they filmed Catherine of Aragon, though the moat and surrounds were still a pleasant sight.) The hotel is a bit of old fashioned but comfortable class, with top rate service from reception through to bars and restaurant. Our standard room was quite spacious, bath and shower, and with a four-poster bed. We dined in the 15C dining room each night and the food was top class. Breakfasts were also all one could ask for. The car park at the rear was very convenient (and free). The standard rate was relatively expensive but we were given a good deal with dinner included.

"Afternoon tea,"

Stevel467, Ashburton, United Kingdom 23/01/2020

This is the second time that we have had afternoon tea at the swan,and again they surpassed theirselves,all the staff are so friendly especially the reception staff,we sat in the sitting room overlooking the cathedral as we had requested,we were greeted on arrival,there was a good choice of teas or coffee,lovely fresh sanwiches,scones to die for and a good assortment of cakes to follow,endless tea if you wanted,the waitor couldnt do enough,( he was rubbish at lighting the fire though) lol,will def be going back as we are local,thanks to everyone at the swan for making it so special, Steve and dave x

"Amazing Stay!"

chloebeabl, Plymouth, United Kingdom 11/01/2020

Lovely weekend away in The Swan Hotel, very clean and very tidy. Couldn't fault this place at all. Had a beautiful room with a hot tub and a private garden. All staff are absolutely amazing and will do anything they can to help you. Breakfast and dinner was beautiful and well presented. Mark and Max attended to our every need and would do everything they can for you and are excellent at their job. Highly Recommend the Swan!

"Fab weekend at The Swan"

User 04/01/2020

Had a really lovely weekend at The Swan to celebrate my husbands 60th Hotel was lovely, food was great, great location near cathedral. Staff couldn't do enough to help. Couldn't fault a thing and would love to come back soon.

"New Year's Eve Stay"

User 02/01/2020

The room over looking the Cathedral was very good with an excellent view but sadly the Bishop of Wells did not feel inclined to illuminate rthe Cathedral to mark the New Year though the bells rang out at midnight. The staff at the hotel are excellent and we stay every NY and they could been be more helpful or attentive. Thank you. We dined well and the breakfasts are first class. Menangi, An excellent break over NYE for two days. The room overlooking the Cathedral although a hike up four flights was worth it. The staff are all quite excellent and most helpful. Our room overlooked the Cathedral and was well appointed and furnished tastefully. We dined well and the breakfasts are first class. Thank you, Menagi

"Chrustmas break"

21ollie21, Honiton, United Kingdom 31/12/2019

Stayed over Christmas. Room 16 needs a complete overhaull. Carpet needs a good clean (was never hoovered during our stay). Windows were black with mold. Christmas lunch was very poor. Would not go back

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for your valued review left for us. As mentioned in person, over the phone and on all other media platforms you have given your valued feedback we are sorry that you did not personally enjoy your time with us at the Swan Hotel. Having shared your comments with my very hard working Christmas team they are equally sad that you did not enjoy your experience. Your own personal subjective opinion of the Christmas Lunch service was not mirrored by other diners who have fed back such exceptional reviews of the same meal. I do as expressed though 100% understand and appreciate that each and every one of our preferences and expectations are different and respect your feelings on this. Again i am sorry that i was unable to give you the requested refund and do appreciate that the venue you stayed with in Christmas 2018 did give you a full refund i hope our conversations explains why a refund was not granted. Thank you again for taking the time to post your reviews. Kind regards and my very best wishes. Mark Tobin General Manager

"Lovely overnight stay"

colin and jenny b, Taunton, United Kingdom 29/12/2019

Great location opposite the cathedral. Friendly, helpful staff. Very comfortable bed. Very good breakfast. A perfect stay. The hotel also has free parking for guests, a real bonus in Wells. There was complimentary fruit at reception which was a nice touch too.

"That's not the deal"

andersprof, Steyning, United Kingdom 29/12/2019

My last hotel stay in London had a breakfast meltdown. Sadly the Swan also let me down. Came down at 930 on my second morning and no spaces in the dining room so I was sent to the lounge to wait for 20 minutes during which time I wasn't even offered a drink. Really annoying. The bedroom was nice and spacious and the hotel has a great location but what's the point of staying if you can't even get the basic service you have paid for. I think the demand was generated by the previous days wedding party all coming to breakfast which case they should have anticipated and used an additional space. Shane or this review would have been 4 star. Best Western Plus is a minus on this occasion.

"Pre Chistmas break"

User 28/12/2019

i travelled with my son to meet friends prior to Christmas. We had been to the Swan before a few years back for a wedding but this was our first overnight stay. We absolutely loved it, the rooms were really comfortable and well decorated, the breakfast was exceptionally good and we loved Snowball

"Old hotel - plenty of character, good food, central location"

richarddN975YV, Sheffield, United Kingdom 19/12/2019

There were no lights in the first room I was allocated, but I was quickly switched to another room. Room was clean and comfortable. It had sash windows with single glazing which seems thermally inefficient. Also the smart curtains stretched from ceiling to floor and blocked the radiator, so I suspect that most heat went through the window! Had an excellent Salmon Tagliatelle in the bar with a pint - the beer seemed expensive to me at over £4 a pint. Breakfast the next morning was individually cooked and excellent. Car parking on site.

"Thoroughly enjoyed"

FlorenceMilfordHaven, Milford Haven 10/12/2019

Just spent two nights at The Swan hotel. Had a lovely time. We were on a D.Band B rate which was extremely good value and the food was very good. Small choice but good quality. Plenty of veg accompanying the mains and plates and food hot. Room was cosy. Slept very well. Staff were very helpful . Too many names to remember but thank you all. We were a party of 11 so you may remember us.

"Poor response over noise complaint"

User 10/12/2019

The Swan Hotel itself is lovely but there was a function going on right next to our room which we had not been told of in advance. When I rang reception, the night porter was in a foul mood and got grumpy with me instead of adopting an appropriate attitude. He told I should have been told as that was company policy about the function and that answering the phone or being on reception was not part of his job description. The lady on reception the next morning scowled and smirked at me, saying that my message had been passed on to the Manager. However, the manager has not yet responded two days later.

"Enjoyable stay spoilt by noise from the courtyard."

Linny12608, Plymouth, United Kingdom 09/12/2019

We stayed for 2 nights last weekend when we were on a coach trip to Bath and Longleat. When we arrived we were quickly given our room keys and shown to our rooms. We ate in the restaurant for 2 evenings and thoroughly enjoyed our meals and we were pleased with the breakfast too. All the staff were very efficient. We were very satisfied with our bedroom but we did find it cold. The room was situated at the back of the hotel and our only complaint was the noise from the courtyard where people stood to talk and have a cigarette.

"Clean and Comfortable"

JLM71, Kendal, United Kingdom 24/11/2019

I stay here on a regular basis and the rooms are clean and comfortable and the staff are always friendly. The hotel is in an old building in the centre of Wells, a fabulous location and the hotel also has its own parking which you don't need to pay extra for. I have only eaten breakfast there but it is always tasty.

"Lovely hotel"

Janice B, Winchester, United Kingdom 23/11/2019

We stayed for 2 nights and thoroughly enjoyed our stay. Our room had a cathedral view which was lovely. The room had eveything we required. It is a more traditional hotel which we liked. The lounge has an open fire. The bar is well stocked and although it specialises in gin had plenty of other options.The breakfast was very good. We ate in the restaurant one evening and the meal was very good and the service was excellent. All of the staff we encountered during our stay were friendly and helpful. The hotel is well located opposite the cathedral. There is onsite parking. We would happily stay here again.

"Stuck in the 80s"

Alan K, Brixham, United Kingdom 14/11/2019

We had spent two previous nights at similarly priced hotels in Bristol, where all expectations were met. Unfortunately the Swan fails to deliver to 2019 expectation. I made a long telephone call in placing this booking to in theory ensure we booked a large (king+) bed. I was assured by the lady handling the call that our room was suitably equipped. Sadly I guess the bed was 4'6". So we squeezed in. The bed itself was poor quality and uncomfortable ensuring we had a poor night of sleep. At 9am a lady was outside the door shouting 'housekeeping' - maybe to our room maybe not. This repeated at around 10am and the door quickly burst open upon us. Last checkout is 11am and a simple system would have told housekeeping we were still in-room. At checkout the lady did not venture to ask of our stay, so I stayed silent. I would not have written this review if she had done so. The decor of the room was dated, resting on the premis that it is an old hotel. This is no excuse. Carpentry finish in the bathroom was poor and there were spots of black mould around the shower. The shower itself was adequate, but dated. The room had a bizarre view of an outdoor raised decking area say six feet from the window and a function room beyond. This obviously did not concern the lady taking my booking and is not reflected in the price, when she should have understood we were looking for something better. It is obvious that this is a chain tick-box hotel, run as such. I got a Best Western survey to complete next day, and a swift reply purported from the manager, but with no personalisation at all and written in American English. Wells is a beautiful destination and we enjoyed our time walking around it. It deserves a better hotel than this to support its appeal.

"Potentially very good, but...........!"

PeterBeard, Cirencester, England 14/11/2019

Our room was spacious and overlooked the cathedral, but the bathroom was cramped. All the staff were good. Unfortunately, the management is parsimonious with the heating and, even worse, the radiators in our room failed to work in the morning (and it was a cold November day!). The newspaper we ordered failed to arrive yet appeared on our bill. The breakfast is mediocre with dreadful coffee. The pricing reflects the excellent location.

"up market coach trip"

hessy46, Stockton-on-Tees, United Kingdom 06/11/2019

we stopped at this hotel as our base on a coach trip the rooms where luxurious well equipped their was a pleasant dinning room lounge and bar the breakfasts were what you would expect and served hot to order the evening meal was a choice of three starters, mains and desserts which was good quality I Would recommend this to all

"Uncomfortable bed"

fifiBerkshire, berkshire 04/11/2019

Lovely position but overcharged for first lunch, unhelpful staff when arriving 45 mins early for check in, no suggestions as to what to do while waiting, very hard mattress leading to uncomfortable night sleep and overpriced. Not sure what the plus means but the en suite was tiny and I'm not convinced we got anything extra for the upgrade that we paid for.

"Catherdral Suite - what a treat!"

TomAnsty, Bristol, United Kingdom 04/11/2019

We booked the Catherdral suite for my other half and her bridesmaids and our daughter to stay in the night before the wedding and for photographs of them getting ready before the big day. Me and my wife then had the room for the evening of our wedding. What an amazing room - probably the best suite we have stayed in, a real treat! The service and breakfast at the hotel was as expected for the high price of the room, it was hard to fault anything with our stay.

"Nice one night stay"

flyingporcupine, Oxfordshire, United Kingdom 02/11/2019

We stayed here for a wedding in May 2019 for 1 night. We had a room in one of the outbuildings under some stairs. The stairs made it a little noisy as other guests returned to their rooms but this was not an issue. Our room had a little courtyard private garden which was good for the toddler! We weren't 100% convinced on the thoroughness of housekeeping - opened a drawer and found some leftover plastic champagne glasses from a previous guest. But the room was clean so there were no problems due to this. Parking is limited - get there early if staying at the weekend, especially if there's a wedding on in the hotel itself! The road to the parking is also very narrow so be aware if you have a big/long car. Would stay here again if visiting Wells.

"just relax"

bears018, Southampton, United Kingdom 01/11/2019

the staff made us feel like part of a large family. In our small family group we had 2 disabled, nothing was too much trouble to make sure that our stay was memorable. The hotel has an excellent view of the Cathedral. And the market on Wednesday and Saturday is just a few steps away, brilliant

"Great quick stay"

AndreK933, London, United Kingdom 01/11/2019

Not being able to book another hotel for a Saturday further afield, The Swan Hotel was perfectly located for our onward journey the next day. After being shown to our room, it was only then did I realise the hotel was part of the Best Western chain. This has to be the most elegant Best Western I've stayed in! Well done to all the staff and owners, very clean hotel, parking was a minor challenge as there was a wedding on during our visit. But thanks to the superb reception staff (unfortunately I've forgotten their names) we were able to secure a spot on the high street. We also ate at the restaurant which was very nice (separate review to follow). The patio looking out at the cathedral is very relaxed and inviting. Would love to stay again and would recommend to anyone.

"Well looked after"

Stephen L, Cambridge, United Kingdom 15/10/2019

Stayed here for three nights in a single room with Queen bed. I got an exceptionally good deal for dinner, bed and breakfast. Comfy room, nice breakfast and very well prepared food from a limited menu. Ideally located for the Cathedral

"A long week end in Wells"

Tom12vet, Northampton, United Kingdom 14/10/2019

We went to meet other members of a driving club to discuss upcoming events and meet people. The Hotel is in the heart of Wells. There was a lovely market and a food market. There is a variety of shops.The Cathedral is magnificent and worth a visit.

"Very pleasant stay"

Michael O, Bromley, United Kingdom 11/10/2019

We stayed for two nights in early October to visit a number of local attractions. I phoned the hotel to check parking facilities and to ensure there were no large fuctions on during our intended stay. We were offered a very competitive bed breakfast and dinner deal. As we don't eat meat, I checked the menu and then took up the offer. The room was good with a flat screen tv and a modern bathroom and seperate toilet. It had a small private courtyard containing a hot tub and garden furniture accessed by french doors. Due to the inclement weather we didn't use this facility. We were very impressed with dinner on each of the two evenings and found an interesting wine list. We a particularly liked the quality of food and cooking. On each morning we had an excellent breakfast. Throughout our visit the staff were pleasant and helpful. The hotel is well located in the centre of Wells with good parking. The one negative I noted was that the bar had no draught ale and even Guinness was only availble in cans There are however a number of pubs within a short distance who stock a range of hand pumped beers. We thoroughly enjoyed our stay and recommend the hotel to others.

"Top Notch Stay"

HappyChappyWirral_UK, Wirral, UK 09/10/2019

We booked at the last minute for a one night stay opting for a "Queen" room. This was spacious enough with a small living room with sofa off the main bedroom which was very relaxing. Everything was as you would expect from this excellent hotel staffed by a very friendly and welcoming team. Dinner in the restaurant was excellent and again the staff were most attentive even though they were busy dealing a large party.

"Hot fuzz!!!"

ryanfurniturerepairu, Burntwood, United Kingdom 26/09/2019

Loved this place!!! Deffo a 4 star couldn't complain. Our film tour of all the locations was perfect and the evening meal completed our voyage. Book it now and you wont be dissatisfied, the view of the cathedral is to die for.

"Fabulous Hotel"

TREESYP, Bristol, United Kingdom 22/09/2019

Stayed overnight in one of the 2 bed cottages at the rear of the car park. It was beautiful! Decorated in a modern way with all amenities. Also has a lovely courtyard at the front with a hot tub. The breakfast in the restaurant was lovely with a few choices of hot food as well as pastries, fruit etc. I would highly recommend and I'll definitely be back!

"Beautiful Cathedral View"

Global_Tourists, Wales, United Kingdom 17/09/2019

We stayed at The Swan to celebrate an anniversary and reserved a deluxe double room with Cathedral view. The hotel presents as an attractive 3 storey building in a pleasant street within a few minutes walk of all key sights in the picturesque historic city of Wells. The property has been considerably (and sympathetically) extended to the rear where there are a number of annexes, offering rooms of different types. There is ample private parking, an enclosed garden and a beer garden, with unobstructed cathedral views just opposite the hotel entrance. The property also has a function suite, bar, lounge and restaurant. We were efficiently checked in and climbed the staircase to our 3rd floor room. Viewed from the front of the property, our room was in the middle of the top floor. The room was bright, airy and well decorated. We had a double wardrobe, chest of drawers, dressing table, arm chair, a further chair, bedside tables and a very comfortable bed. The window had both heavy drapes and a roller-blind. The view through the window was directly to the beautiful frontage of the Cathedral. We had paid the extra £45 for Champagne, chocolates and flowers, which awaited us in the room. The en suite bathroom was compact, but well presented with a good selection of toiletries and fluffy white towels. We had several table lamps, which could be used to create a variety of lighting moods, large flat screen TV, iron, ironing board and hairdryer. Breakfast was included in our tariff, and comprised a full English option along with cold buffet choices, pastries, fruit and cereals. The staff were charming. A lovely hotel, rich in history, well maintained and perfectly situated.

"Wedding "

User 13/09/2019

Me and my husband got married here a few weeks ago. I stayed in the cathedral suite the night before and we stayed the wedding night. The cathedral suite is absolutely beautiful and so much room. A real treat. Zoe our wedding planner was fantastic. I sent her lots of emails, asked lots of questions, she solved everything and went above and beyond. All the staff were so friendly and helpful. The venue is a lovely size, there is the decking outside, and the 2 rooms inside, also 2 bars and toilets. Loads of room. The swan itself also had a gin bar which went down well. The food was fantastic, we paid extra so everyone had a choice of three, from starters, mains and desserts. Everyone complemented how lovely the food and venue was. We had an even buffet and we paid extra to have cheese platters as we were worried there wouldn't be enough food to go around, how wrong were we. They did a fantastic spread and because we already had a 3 course meal we didn't even feel that hungry. I would definitely recommend getting married here, it's a great deal and everything is done for you. All you have to worry about is decorating the room. We also got some fantastic photos in front of the cathedral and also had some done at Vicars Close. We have also had lunch a few times at the swan and the food is fantastic. A massive thanks to everyone there.

"All's well at The Swan, Wells"

User 13/09/2019

The quintessential coaching inn with a prime location and outstanding view of the cathedral makes this one of the destinations to put on your list. The character of the original 15th century building has been well maintained and enhances the whole experience.

"Stayed with trepidation."

User 10/09/2019

We reserved a room for an overnight stay on Saturday 7th September. Having made the booking, I was quickly emailed by the hotel to confirm, but also to advise that there would be a function taking place on Saturday night. I had read several reviews about excessive noise and disturbed sleep during wedding functions and was extremely concerned as we had an early start on Sunday morning. I contacted the hotel to express my concerns and asked to cancel my reservation. As I had booked via Best Western, I was unable to do this as I could not get through to their office. The General Manager Mark Tobin, assured me that we would be in a room away from the function although it would be facing the high street. Other reviews had also stated that car parking was reserved for resident wedding guests. This was not the case. He went to considerable trouble to address all of my concerns, even offering me alternative accommodation at a sister hotel. This was, however too far from where we needed to be early Sunday morning. So, it was with some trepidation that we checked in. The hotel is charming and captures the atmosphere of Wells perfectly. The staff were friendly, helpful and professional during check in. Our room was very comfortable and spotlessly clean. Most importantly of all, we were not disturbed in any way by the wedding function and indeed could not even hear the music in our room, There was minimal noise from the street below during the evening, but nothing that kept us from sleeping and we had a comfortable and great nights' sleep. Breakfast was excellent, served quickly and cheerfully. I would recommend the hotel 100%, Mr Tobin & team went our of their way to ensure we were happy and we will be visiting again without hesitation.

"Overnight stay"

MazSolihull, UK 05/09/2019

Booked hotel on website after talking to receptionist and discussing my mobility problems. She suggested room 4 which was accessed by a couple of steps. Unfortunately it was a bit of a trek, out of reception across the entrance (where cars gingerly negotiate the very tight and twisty access to the car park which is down a bit of a slope behind the hotel) through another door into the events suite, past a bar, through another door down 3 steps then down a slope, up another step through another door and found room 4. The room was quite small but had everything you needed, the bathroom was fine but I had a problem getting in and out of the bath as it has a shower door very cleverly fitted straight across to make either a bath or very enclosed shower. I think you would need to be a lot more agile than I am to stay in this room, for able bodied people it would be very good. I understand they have a couple of rooms with level access in a building out by the carpark. We had light lunch and breakfast which was cooked to order, both very good and would heartily recommend. The position of the hotel couldn't be bettered, overlooking the cathedral, bishops palace, shops and restaurants were very close, a few minutes walk. The main downside for us was you could hear every slight movement from upstairs, very loud indeed, which kept waking us up, plus wasn't too impressed with housekeeping knocking the door at nine o'clock, especially when you are checking out that morning.

"A good hotel experience"

User 31/08/2019

It was my first visit to this hotel and l was really impressed with the high standard of service and my room was comfortable too..l would definately go back again.This hotel has alot of character and also is historical,l would highly recommend this hotel to anyone.

"Enjoyable stay"

DANDGFREEQUEEN, Ripley, United Kingdom 26/08/2019

On our arrival we were greeted by the nice gentleman Tom .The room we got was modern clean and was over looking the high Street .In the evening we had drinks from the gin bar and sat outside looking towards the cathedral .Breakfast was marvellous I had smoked salmon with poached eggs ,But what made it even better I could have GF cornflakes with coconut milk .This late booking that we made for the one nights stay was very relaxing .

"Elegant Comfort"

sheine p, Nottingham, United Kingdom 24/08/2019

What to review first - the hotel or Wells? I will try to do both. Wells is a time capsule. Not easily accessible as it has no train station, it is not as busy as York or Bath, but what a delight. Every street, every pub or shop seems to be an architectural gem ... and the very best, the Cathedral and the Bishop's Palace will leave you breathless. Look up to see the mouldings and carvings and wonder how such beauty was created with only basic technology. You cannot see everything in a short visit, you will need to return. Once you have seen as much as you can retire to your hotel - spacious, welcoming and tastefully furnished. Your stay ends with a hearty breakfast courteously served by helpful staff. If you pay by card and leave a gratuity please remember to add enough zeros or you could leave a very small tip. Visit Wells and stay at The Swan.


User 20/08/2019

Me and my wife came in for lunch on our annual visit to wells, we've now been 5 years conseculatively without fail, but each year we come back we see less staff each time. There have been some wonderful and welcoming waiters, waitresses, receptionists but where do they keep going? I must say that Emma the Head Receptionist was very condescending and plain rude, we watched her and the way she talks to her staff is not what you would expect from a FOUR STAR hotel and we will not be returning for this reason among others. The Swan simply is not what it used to be... why keep the staff that constantly bring you down and let the good ones go? All waiting staff however I feel did really well, especially you Tom thank you. Loyalties to your staff or loyalties to your customers? Goodbye Swan.

"Not a 4 Star!"

User 17/08/2019

Whilst the reception area and the food at breakfast are up to the 4-Star standard, the room most definitely was not. Upon arrival we had to have the bed sheets changed, as they were stained. The bedroom appeared somewhat shabby, but the only real complaint is that there was no air conditioning or fan, so it was far too hot. The bathroom, however, was appalling - see the attached photographs. I've had better-quality bathrooms in motorway motels.

"Afternoon Tea"

dawnstephens22, Wells, United Kingdom 05/08/2019

It was a beautiful day and we were looking forward to our afternoon tea with friends (4 persons in total) which had been booked some months earlier. Realising it was going to be a nice day we phoned the day before to ask if a table could be reserved either in the secret garden or facing the Cathedral. We were told the Secret Garden was being used for a function but a table facing the Cathedral would be reserved for us. We arrived on time and went to the bar area to ask if our table was ready. The staff told us to just sit where we liked! luckily there was a spare table (that needed clearing) as no table had been reserved for us. We ordered our Cream Teas and the pot of tea arrived within 10 minutes however the ‘cream teas ‘ did not arrive for a further 15 mins and then not together but at least another 10 minutes apart by which time the chocolate cake on the first set had melted! The waitress did apologise and told us she took the first placing too early by mistake. The sandwiches and scones were good but the fruit cake was dry we cannot comment on the other cakes as we had to leave them due to melting cream. At no time were we asked if we wanted the pot of tea replenishing as is the norm for cream teas so all in all it was a little disappointing. For a traditional hotel serving a cream tea we would have expected more ie. china cups and plates instead of the usual hotel crockery. This may be a little picky but when you're looking forward (and paying) for something special then it needs to be ‘special'.

"Wonderful place to eat and terrace with stunning views of Wells Cathedral"

Wharfedalegirl, West Midlands 05/08/2019

Visited twice during a recent long weekend in Wells- enjoyed nicely chilled wine on a summer afternoon on the charming terrace, fringed with agapanthus and overlooking Wells Cathedral…idyllic! Apparently you can have afternoon tea here – that is certainly on the ‘to-do' list for our next visit! Dined here the following evening; dinner was delicious, cooked to perfection in a stylish dining room served by attentive staff, excellent wine list and heavenly desserts – the whole experience was ‘just right'! Special mention to Tallulah who served us on both visits; pleasant, helpful and provides outstanding customer service- thank you! Really enjoyed and look forward to returning- highly recommended.

"Great place to stay right in the centre of Wells, Somerset"

Jenxjenx, Tamworth, United Kingdom 05/08/2019

Luxurious well-appointed hotel right in the centre of Wells overlooking the main square, High street and the Cathedral. Large rooms with well-appointed bathroom but downside is that there is no air-conditioning. Our room was in the old part of the hotel, three flights up with no lifts and 29 stairs plus a long corridor. No help offered with carrying suitcases. Cooked breakfast was good and included in room cost. Several bars and restaurants were on site or close. Walk out of the hotel front door and you are immediately in the High street / main square area with many old pubs in close proximity along with places to eat. Wells Cathedral is a two minute walk away and well worth a visit. Stay here and you will not be disappointed (although maybe a little warm in summer months) and ask for a room on the ground floor. Car parking can be a problem as hotel car parking is limited and public parking, if available, is only available at a cost.

"Rubbish "

503MaryM, Glasgow, United Kingdom 27/07/2019

Went here for lunch with my nieces as the reviews had been positive, however disappointed is the word, we ordered the ploughmans lunch, one small sliver of cheese, no pickled onion, when we enquired we were told we had pickle, branston is not pickled onion, quarter of tomato, and pate, ploughmans don't have pate, service was slow, waitress came with our cutlery, a fork and a spoon, wouldn't recommend it and certainly won't be back, only good side, manager reimbursed our money.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for taking the time to review your lunch at the Swan Hotel on behalf of the entire team i would like to apologise for not exceeding your expectations. As you can see from our reviews your experience is most certainly not the standard normally received at the swan Hotel. Our Ploughman's does contain, cheese, ham and pate as standard although of course we would always be happy to extract one element and double up on another should someone wish. The wonderful weather we are currently experiencing has brought a huge increase to our al fresco dining areas and i am sorry that on the day of your visit we were so very busy that an unacceptable delay occurred on your food. I am also sorry sorry that we did not have a pickled Onion for you and that the waitress mistakenly brought you a set of rolled cutlery that included a spoon and not a knife. Thank you for taking the time to raise your complaint to the team on the day who quickly escalated your complaint to the Manager on Duty who attended to you and as you say refunded your experience in full with our apologies. I do hope that you will give us another chance and re-visit the hotel again in the future with my assurance that your experience is not the standard normally delivered from the Swan Hotel. Thank you once gain and my very best wishes. Mark Tobin General Manager

"5 night stay"

_paulk2000, Stockport, United Kingdom 23/07/2019

Stayed last week with a large party of people for 5 evenings. We were in part of the annex .The room was excellent and very quiet. The staff, food and service were very good. You could tell it was excellently run by the way the staff all worked together. They also have a cat who all the staff adore.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, thank you for taking the time to write a review of our property. We are delighted that you enjoyed your time with us and do hope to have the opportunity of welcoming you back again soon. Best regards. Mark, Snowball (the cat) and all the team at the Swan.

"Great Setting, terrible treatment"

User 23/07/2019

The day before we were due to stay i received a message from the hotel notifying me that they had a wedding on whilst we were staying and they would keep disruption to a minimum. We were going for our anniversary and planning a meal and drinks so getting an early nights sleep wasn't a concern of mine. I replied straight away thanking them for notifying me, informing them i didn't think it would be an issue and asking them a question. They never responded. Arrived at the hotel and they had no parking, i was given a map and instructed to park in a field 5 minutes walk away for the cost of £3. After carrying my belongings over from the field, i told them i was disappointed. The female on the desk told me it was because they had two weddings and that they had used all the spaces. The male quickly jumped in and said they had not. I was later sat in the garden enjoying a gin and tonic when i witnessed the male member of staff letting wedding guest in and out of the car park. I don't understand why he felt the need to lie to me. Despite not being a guest at the wedding they were kind enough to put us in the room above the event. At times during the evening it sounded as tho the band were in our bathroom. The rooms had no air conditioning and we couldn't open the windows due to outside noise (The noise was already louder than our TV at times.) In summer heat its not enjoyable at all. We decided to head to the bar and waited to order some food. The lady in front of me tried to order some food and was told she couldn't as the kitchens were only serving wedding guests. Quickly after saying that the lady behind the bar realised she was talking to the photographer for the wedding, handed her the menu and was very polite and gracious to her. Then came my turn, I asked If i had heard them correctly and were they not serving food? she replied no the kitchens closed due to a wedding. I asked if that was for guest too and she said yes but i will ask the chef if she will do you a favour. She did but it made us feel extremely unwelcome. I complained at check out to unfortunately the only person i encountered who seemed to be interested. She was very apologetic and offered me a slight reduction in the rate we had paid. She then withdrew the offer as we had booked through a third party and there was nothing she could do. When i spoke with the third party and they complained on my behalf they refused to look at my complaint. Great location but i don't recommend any other part of the hotel. At £150 a night i expect to be treated better. It was made very clear to us and others during our stay that the wedding and its guest attending came above all paying guests. It isn't a nice enough hotel to warrant treating guest who have paid to stay in the nicest rooms like second class guest. Money is definitely better spent elsewhere, the pub over the road is comparable and has far better service.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for taking the time review our property. After the event i cannot apologize enough for your experience at the Swan.On behalf of the entire team please do accept our most explicit apologies and do be assured i will be talking to all personnel encountered throughout your stay to discuss all elements you have so kindly brought to my attention. Simple adjustments to the verbal communications and correct allocation of your bedroom would most certainly of helped the situation. Simple explanations such as our strictness to car parking is for residents only and whilst some of those guests may be attending a wedding they are still residents and entitled to park when space allows. We are fortunate to have 30 spaces on site for residents as advertised and these spaces are strictly limited on a first come first served basis we do not hold spaces or offer priority over anyone. Reference food offerings a very simple statement that the kitchen is currently sending a wedding which will be through very quickly, we are not taking food orders currently but only for a short period of time. as soon as it has been completed we will immediately be with you to look after you.! I would love to communicate with you directly in the hope of restoring your faith in my property. As you can see from other reviews on this site the experience you received is most certainly not our normal standard and on this occasion things where inappropriately advised to you. I look forward to hearing from you soon and thank you once again for bringing your issues to my attention. Warm Regards. Mark Tobin General Manager

"Visited the hotel for lunch"

75katherinet, Ilminster, United Kingdom 15/07/2019

Went to Wells to do some footsteps to places where Hot Fuzz - film was shot. Went to the Swan Hotel and had our lunch outside as dogs were not allowed into the hotel. Across from the hotel there was an area where we sat for our lunch and the dog laid down here. We had ordered 2 x burger, cheese, bacon & fries and 1 x ploughman's lunch. The pate was hotel made - chicken liver pate which my husband loves the taste. My son and myself had the burger. Delicious flavour. Had diet coke by all of us. You could also look onto the green in front of the cathedral as well. There was a road between the hotel and the cafe area. One of the waitresses even bought a bowl of water for our dog. Very thoughtful. Expensive food but if you want to experience the ambiance, not too bad.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, thank you for your review and taking time out on your "Hot Fuzz" tour of the City. I am delighted that you enjoyed your stop over with us and that the team looked after you so well. I hope to have the opportunity of welcoming you back again some time soon. Warm Regards Mark Tobin General Manager


User 13/07/2019

Great hotel in Wells with views of the beautiful Wells Cathedral from of guest room windows. Some rooms have quirky four poster beds to really give you the feeling of stepping back in time. Central location handy for nearby pubs and restaurants.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, thank you for taking the time to write a review of our property. We are delighted that you enjoyed your time with us in the City of Wells and look forward to welcoming you back again soon. Warm Regards Mark Tobin General Manager

"Lovely staff"

SMC0904, Herefordshire, United Kingdom 08/07/2019

We have had a lovely break in Wells thanks to the Swan and it's partly because of the wonderful team who work there. From the minute we arrived at reception to the bar staff, restaurant staff and cleaners this hotel is lucky to employ such helpful and pleasant people. But, as well as lovely people there are lots of other positives. The hotel is in a great location - just a few minutes walk from the gorgeous cathedral, bishops palace and vicars row. The rooms are well appointed and spotlessly clean; the bar and lounge are comfortable and the outside seating area overlooking the cathedral a real asset; the restaurant retains its original features and the food was superb. Particular pluses: great mirrors and lighting in the bathroom; plentiful storage in the rooms; large comfortable beds; spotless linen and towels; nice toiletries and lovely breakfasts. I really wanted to give a five star rating but there are a couple of minor points which do count against it. (I have to say these did not spoil our visit but are a niggle that could easily be put right.) 1. A great gin menu - but all the gins we requested were out of stock. Don't promote something you can't deliver! 2. The menu for dinner didn't change significantly across the three nights we were at the Swan. A shame because the food was good. 3. No fridge in the room. None of us drink UHT milk. 4. Maybe a bit more TLC. The room was clean but needed a bit of work to bring it back to its full glory! Otherwise we loved the Swan and if we ever return to Wells would definitely stay there again.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for taking the time to write such a constructive and genuinely candid review of our property. It is always a pleasure to read nice comments of the team which will be shared through with them. Thank you also for your comments on the room and possible amenity upgrades which we will most certainly take on board. Warm Regards Mark Tobin General Manager

"Lovely hotel"

User 02/07/2019

I have stayed in this hotel twice and I am looking forward to my third visit which is already booked. The rooms are great, even the standard rooms are lovely with everything you need. The staff are always friendly and welcoming and the food is fantastic. I couldn't think of a single negative comment if I tried! Would highly recommend this hotel.

"swan hotel"

User 26/06/2019

lovely views and location ---- hotel is very clean-----bar foods needs to have a better range ---godd parking space -- very polite staff on reception bar guy was also very helpfull breakfast was ok but not value for money

"One night stay, in town for Wells Cathedral School music weekend. 22nd June 2019"

TrevoneinCornwallUK, Cornwall.UK 26/06/2019

Daughter made booking and was informed that there would be some noise during the evening due to a celebratory function taking place. No problem as out most of evening and function finished spot on 11.30pm. However, was thoughtful and professional to advise us of possible nuisance. Excellent plus for the hotel is it's situation in Wells and having it's own parking. Staff were friendly and efficient on reception Stayed in 53,a wing room, so cannot comment on rooms in main hotel. Spacious bedroom, with comfortable bed, table,dressing table, small settee and chair. Large TV and tea/coffee facilities. Wardrobe off bedroom included an iron and ironing board. Good sized bathroom with full width walk in shower, no bath but much prefer proper shower anyway. Due to our itinerary,unable to eat in the hotel Saturday evening, so cannot comment on dinner, However breakfast was excellent, again staff being friendly and efficient but not too over attentive. All together very satisfied and would certainly stay again.

"Wonderful location."

User 25/06/2019

The hotel is right in front of the cathedral and oozes history. The staff are all very helpful and friendly. Every single one!! The food was very good and the rooms lovely. Everything clean and perfect.There was a disco the first night and our window overlooked the terrace but reception phoned us two days before we arrived to warn us and promise it would stop at 12. I was impressed by this and there actually wasn't much disturbance. We were in the coach house at the side and it was remarkably peaceful in the room.

"Great service"

LadySouthWales, Blackwood, United Kingdom 22/06/2019

This is a stunningly beautiful hotel with amazing views of Wells Cathedral Great service with staff going out of their way to help There are good sized rooms which are well maintained Perfect wedding venue!

"Wonderful old coaching Inn Hotel"

Cheryl S, Singapore, Singapore 21/06/2019

With old world charm and character modernised sympathetically, to suit the modern day traveller. Cosy rooms, warm and inviting, clean. Central location overlooking the cathedral. Which is quite architecturally stunning. Dining room was a bit noisy as many people staying when we were there. Food was great. Be aware that if Driving and parking let them know so they can allocate a parking spot. It's a tight squeeze to get to parking area.

"37 Very Happy Customers"

MarySSuffolk, Beccles, United Kingdom 20/06/2019

I organise an annual coach holiday for friends and all the comments I have received have been excellent. The check-in was welcoming and efficient with envelopes ready with menus and keys. Our room in the modern part was beautiful with a comfortable bed and a spacious bathroom with storage. The breakfasts (freshly prepared) and dinners were very good. All the staff we encountered went out of their way to be pleasant and helpful and I realise a large group makes for extra work. However, I must also mention the very efficient Avena - unfortunately she wasn't there to thank in person, but she was amazing to work with, replying to queries promptly, letting us have extra single rooms at a very good rate and moving meal times to fit in with our itinerary. Given all this and the stunning location so near the Cathedral I would highly recommend The Swan for groups and other travellers. I only hope I can do as well next year!

"excellent service and great atmosphere"

User 19/06/2019

Living a short distance from the area, my wife and I have visited the White Swan on many occasions and never been disspointed. The White Swan is a very well kept, very well run establishment with well trained staff who always put their customers first. The buiding has all the period charms you could expect from an old inn and the views of the cathedral from the bar and lounge are magnificent. Whether you are dining in the restaurant or bar, the food is excellent and the bar benifits from one of the most extensive ginn menu's you are likely to come across. However, it is the staff who are the real jewells in the crown. I cannot speak highly enough of the staff, especially Max who is the very epitome of professionalism, good manners and customer service. I have taken my daughter to the White Swan for her birthday on two occasions since moving to the area and the staff pulled out all the stops to ensure that she had a wonderful time. If only all hotels were run like this. Highly recommened.

"Best hotel in Somerset"

Navigator46777992167, Leicester, United Kingdom 18/06/2019

Without doubt the Swan Hotel in Wells must be the best hotel in Somerset. Nothing was too much trouble for the staff and their dedication made out visit all the more enjoyable. If possible I would award 11 out of 10!

"Great staff, good location"

DB1MUSTANG, Taunton, United Kingdom 18/06/2019

I stayed at he Swan for one night during a visit to Wells, I booked a deluxe room but when I arrived the reception noticed I was on crutches and asked since the room I had booked was on the second floor she would upgrade me so I was on the first floor which I must admit was much grander, now that's what I call customer service, apart from the great service I received from all the great staff the hotel itself is beautiful building dating back to the 15th century, great staff, lovely food in a wonderful City all add up to a wonderful stay, we will be back for sure

"Lovely hotel in the centre of Wells"

User 13/06/2019

Visiting family in Wells Somerset travelling from Australia..It was great to see all the history of the hotel and the city. Lovely hotel in the centre of Wells. The staff were very friendly and always went out if their way to help Highly recommended.


C5332IGangelah, Sittingbourne, United Kingdom 06/06/2019

Would highly recommend the swan my stay was superb and Wells was lovely. I stayed in the coach house rooms which were modern and extremely comfortable I even had a lovely view from my room internet was quick and bed comfortable. I'm extremely fussy but I haven't a bad word to say. Staff were all extremely helpfully and lovely, I shall definitely be returning soon. And when I booked direct with the hotel I received a great deal..

"Son's wedding"

Trip33080420206, Shepton Mallet, United Kingdom 27/05/2019

Fabulous hotel and fabulous staff. They made my son's wedding the best day. Other guest said it was the best wedding they've been to. Absolutely brilliant. The bedrooms are very spacious, the beds very comfy and the shower and facilities amazing.

"Day out in Wells"

User 21/05/2019

On a fabulous day out in Wells with group of ladies from the village if Bassaleg in South Wales we found ourselves stranded due to a 4 hour wait for the RAC to come sand fix our broken mini coach. We found the Gin Bar in the Swan Hotel. What a glorious building with a magnificent view of Wells Cathedral. Unfortunately we could indulge in a thing alcoholic because when we finally reach our destination we all had to drive to our homes. But I must say what wonderful hospitality and what a little gem the lovely young barman was. He looked after us admirably and deserves a well done. We didn't get his name bt he'll know who he is and an absolute credit to the Swan Hotel. Our visit was Monday 20th May. Thank you very much young man

"Wonderful hotel in Somerset"

johnwilkoboothenend, Stoke-on-Trent, United Kingdom 17/05/2019

Our Ramblers, group, 48 in total, enjoyed a superb weekend at the Swan in Wells. From the moment we arrived everything was top notch. Ground floor rooms had been organised for less mobile members and all of the rooms were really tastefully decorated. Meals at both breakfast and dinner were excellent with service that could not be beaten. We thoroughly enjoyed our stay here and would definitely recommend the hotel for quality, service and friendly, attentive staff who obviously enjoy their jobs.

"Lovely staff."

jeanann1485, Newark-on-Trent, United Kingdom 15/05/2019

I took a party of 29 adults to stay at the Swan. Everyone except for me had a reasonable to very nice room. Mine was small with a tired carpet and a strong smell of sewage!. Hotels should be aware that giving the group organiser a poor room is not a good idea!!. The staff tackled the smell to their best ability but since it appeared to be coming from a pipe outside of the bathroom window they could not eradicate it completely. The staff at the hotel were lovely. Helpful, cheerful and efficient. One member of my group was disabled and despite being shown several rooms none of them were suitable. She really struggled with the many stairs because there were no grab handles to hold on to and she was terrified of falling. Being an old hotel stairs are an inevitable feature but a few grab handles would help the less able. I did not eat at the hotel but those of my party who did said that the meals were good. Breakfast was judged to be good too. Not eating a cooked breakfast I relied on the views of my group and my husband who were all happy with the choice of items. It was served quickly and efficiently despite a full dining room. Overall the hotel is decorated nicely and has a pleasant atmosphere. The parking situation for a coach was not too good. It is necessary to load and off load suitcases and passengers and on a narrow street this causes problems but we used a pull in just up the road from the Swan and this worked ok. I would stay at the Swan again because it is close to all amenities and the beautiful cathedral and also because of its pleasant and helpful staff. However I would avoid room 46!!


vincec, shropshire 13/05/2019

This is a really good hotel with happy and more importantly efficient staff. The food is of a good quality, the location opposite the cathedral is great and rooms in excellent condition with a really powerful shower. So why not 5 roundels. Two issues. The car park is a nightmare both to get into but more importantly finding a space. If you are lucky on day one you will be very reluctant to leave it during your stay. Secondly even large groups share the same dining room as couples etc. We were in a large group and I pitied those who were there for a quiet dinner never mind a romantic meal. There is an events area for weddings etc and I suspect noise would be an issue. In summary a really good hotel and if there are no large groups or weddings taking place go for it

"Sunday Lunch"

foreverfast3, Wells, United Kingdom 12/05/2019

Four friends visited the restaurant at the Swan Hotel for Sunday lunch today. An excellent experience, great service, cheerful and very helpful staff. The food was superb with a good choice of roasts, very tasty indeed. Looking forward to our return visit very soon and would thoroughly recommend the Swan Hotel.

"Our Wells Weekend"

User 11/05/2019

We enjoyed a fabulous weekend with our friends at the Swan. Service was exceptional, room very well appointed and all staff friendly and helpfull. The town is small but because it's the smallest cathedral town in England the place is of course heaving with tourists. We couldn't always get a space in the car park at the hotel but that was OK as there are plenty of other places to park in the town if you're fairly pragmatic about it. Advisable to book meals at eateries Etc but great greek taverna and Italian in town.

"Wonderful Swan Hotel."

User 27/04/2019

My wife and I stayed at the Swan for three nights over the Easter weekend. The hotels central location opposite the Cathedral made it ideal for exploring wonderful Wells. We found the hotel staff warm and welcoming, Our room although small was clean and had all the necessary facilities. We ate in the restaurant on all three evenings and found the food well presented and delicious. We would most certainly recommend the hotel based on our experience.

"Parking is a nightmare"

116raymondm, Cheltenham 23/04/2019

A pleasant stay once you can park in the hotel car park which was full of non guests cars driven by photographers and guests attending a wedding and disco. Surely residents should be able to park in the hotel car park!

"Homely Hotel"

alanstokes99, Willenhall, United Kingdom 22/04/2019

This hotel is situated right in the centre of Wells and is a perfect place to explore the area. There is on site parking inside the courtyard and we received a lovely welcome. This is a listed building and has been furnished tastefully giving a welcoming homely feel as opposed to crisp and corporate. The rooms are a decent size but do not have air conditioning which may present an issue on rare hot summer days!!. The fan supplied with the room was most welcome. Tea and coffee making facilities supplied in the room and the breakfast was very good indeed. Help yourself continental / cereal and cooked to order English. Would definitely recommend. For whatever reason the previous room guest had set the radio alarm to 03.30am which came as a bit of a shock. Unable to reset the alarm time this was then unceremoniously unplugged. There is also a bar area to relax and have a beer.

"Perfect Wedding Had at The Swan Hotel, Wells"

OnAir17198715410, Street, United Kingdom 16/04/2019

Had ceremony, wedding breakfast and evening disco at the Swan, also stayed in the breathtaking bridal suite. The entire experience was perfect and I would recommend the hotel to everyone if you want a function or just a relaxing stay. It really was lovely.

"Embarrassingly disappointing."

Pam J, Bristol, United Kingdom 15/04/2019

Booked lunch here for a Monday in the Easter Holidays so thought it would be busy. It seems we were the only table actually having lunch rather than a snack. The waitress was new and that was no problem but oh dear me! Apparently there were new staff in the kitchen so we suffered because of this. (Chef was not on duty so goodness knows who was!) Waited ages for: 1 goats cheese salad, 1 burger and fries, and two quiches plus new potatoes twice. Eventually (over half an hour later) the lunch came after a few apologies but then we were told the potatoes weren't ready!!!!! When they did come they were undercooked and inedible. What made this all so embarrassing was we were with friends who live in Kent and we had not seen them for over 18 months and it was my suggestion we ate at the Swan Hotel partly because a few restaurants were closed on Monday Lunchtime. My husband and I were so embarrassed and disappointed and it spoilt our day with our friends. Do not invite us back as we would not want to return....... My husband's burger was so dry he had trouble eating it and our friends who had the quiche (minus new potatoes) and said the quiche was 'okay' but worse was the coleslaw which was warm!

"Great short break"

Linda K, Cardiff, Wales, United Kingdom 15/04/2019

Stayed for two days in Wells for our 45th wedding anniversary. Booked a special deal direct with the hotel. It far exceeded our expectations for the price. The room was very comfortable and the breakfast and three course evening dinner was such good value.


1949etwall, Ashbourne, United Kingdom 14/04/2019

When we booked the gentleman was careful to advise us that they did have a private function booked for the Saturday night- we appreciated the openness and the care to meet our needs. The staff were good or very good, and the hotel is special with its location, atmosphere and wonderful menus. Wi fi works very well- important in Somerset where 4G is not good. TV reception was patchy. Thank you.

"Refreshingly dated hotel"

Fountainsabbey, Tenterden, United Kingdom 14/04/2019

Individual hotel. Windows that open and radiator heating.Not a stylish hotel; but cosy and welcoming. Perfect position in this wonderful city. Adjacent to the cathedral, bishop's palace, shops and restaurants.

"A room with a view"

chrishandley, London, United Kingdom 09/04/2019

If you want a room with the classic view of Wells Cathedral, you will pay a premium - but it's well worth it. This is a charming hotel in a charming location, with a warm welcome, comfortable surroundings and pleasant staff. Problems with wi-fi were dealt with efficiently. Bar service was rather inept, as a trainee was in charge, but this is a hotel where it seems rude to complain. There were shortcomings in the restaurant, too. By 8.0pm the duck was off the menu, and chicken substituted. They could not find any French mustard to go with my steak. But again, their charming attitude disarmed all criticism. Breakfast was above average - but go for poached eggs, which are made to order, rather than scrambled, which are not. This is probably the best hotel option in Wells.

"Wedding Anniversary romantic night away"

theoriginalfussyb, Glastonbury, United Kingdom 08/04/2019

This was a very special occasion to have a whole day to ourselves and night away to celebrate our wedding anniversary. We were lucky enough to have stayed in the Cathedral suite. WOW. I could have just stayed in our rooms for the whole stay and had room service! We didn't, instead we did a little sightseeing around Wells for the afternoon before relaxing with bubbles (prosecco and bath) in the big copper bathtub. We had dinner booked for quite late in the evening in the restaurant so it was quiet, but the background music was perfectly pitched. The choice set menu in the restaurant was excellent and the maître d' was very helpful. I recommend the lamb dish or the ribeye, both were cooked to perfection. We took our after dinner drinks back to our rooms and just sat taking in the view of the cathedral. I was amazed at how quiet the city was after 10pm (Sunday night so no party revellers!), hardly any traffic passed by. The bed was very comfortable and we had a great nights sleep. This morning we had a late breakfast, as much tea, coffee and toast as you wanted and the full array of buffet cold items followed by a full cooked plate which was very obviously locally sourced quality ingredients. Staff were all very attentive throughout our stay and I thank you all for making our brief visit so perfect. A couple of notes for anyone wanting to stay here as we have stayed in historic buildings before and I am always amazed at some of the bad reviews written because of the age of the building: This is an old building. The alley way through to the carpark is very narrow as it wasn't built for 4x4's having said that you can do it, I know as we have one. Also the fact that there is a carpark at all in the middle of the city is a bonus. There is no lift, but the staff offer assistance. Not all of the rooms can have a view of the cathedral. If you want to be at the front of the hotel and have the view that we enjoyed I would recommend that you phone the hotel and request it, I think maybe 4 out of 49 rooms face the cathedral. A lovely stay that I will enjoy remembering for a long time. Thank you.

"Excellent as usual"

User 08/04/2019

We spent our honeymoon in this hotel 40 years ago, and have been coming back over the it's now one of our very favourite places . There are not many places that stand up to revisitting, but this is one. Each bedroom is different, and even the standard rooms are lovely, the staff are friendly and helpful, The food in the restaurant is imaginative and well cooked. Our only complaint is that this time we didn't get to see the resident cat.

"Excellent place to stay"

LameyBoy, Alton, United Kingdom 01/04/2019

This marvellous gem of an hotel is situated right in the middle of town, 2 minutes from the Cathedral and Bishop's Palace. The staff are attentive, interested and all share the ethos of making your stay both happy and comfortable. I would heartily recommend this place.

"Pleasant Sunday Lunch"

LIKE2DINEBristol, BRISTOL 23/03/2019

Initial reaction was good. The welcome was businesslike and efficient and the bar and front lounge very pleasant. The staff in the restaurant were very good. Courteous and helpful. So well done. Menu was acceptable for Sunday lunch with mostly roasts which is what I wanted. I chose the wrong item which was my fault as the beef was very rare. Not my style. However, I would have preferred the meal had it not been plated and less overpowering. Much prefer veg served separately. The sweet, apple crumble, was excellent and the best item on the meal. Would I return ? Most certainly as I liked the hotel and would choose a different dish next time.

"Not very good all, a bit tired"

Rod L, Salisbury, United Kingdom 22/03/2019

We stayed in room 40, small and bathroom dated, in need of a full refurb, paint coming off and dirty and tired, room was very cold on arival and radiators didn't work, air in them!! Well it took until bed time before maintenance man to sort problem, and by the morning was about warm!!! Not sure I will go back and was not a cheap stay!!!

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, thank you for taking the time to review our property. We are of course so very sorry to hear your comments concerning the age and condition of the bathroom suite in this bedroom. We are currently working our way through a full refurbishment programme of the property and having now completed the full bedroom stock, restaurant, lounges, bars, public areas and corridors we are turning our attention to the bathrooms. The room you occupied having had a full refurbishment of the bedroom sadly we have indeed not yet completed the bathroom, I totally empathise with your comments and again thank you for bringing your concerns to my attention. We will get there i promise! I do hope that you might re-consider and stay with us again when you are next in the area. Should we be fortunate enough for you to give us another chance please do contact me directly affording me the opportunity to look after your booking personally. Thank you once again. Mark Tobin General Manager

"Fabulous celebration lunch"

Louise T, Taunton, England, United Kingdom 19/03/2019

Had a wonderful lunch at The Swan on Sunday 17th March for a family birthday celebration.The food and service was lovely. The room was beautiful, light and airy and perfect for any function. Thank you so much :-)

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer. Thank you for taking the time to write a review on our property. We are delighted that you had such a wonderful time and look forward to welcoming you back to the Swan Hotel sometime soon. Warm Regards Mark Tobin General Manager

"The first visit left an impression of professionalism and the desire by all staff to make every visit a pleasurable one."

suelou12015, Cossington, United Kingdom 19/03/2019

The rooms are spacious and every need is provided for. Cleanliness and opulence are evident and staff are welcoming and helpful. A visit to the dining room offers a wide and varied menu with evidence that all needs and tastes are catered for.

"A short break to celebrate my Wife's birthday"

Don M, Reigate, United Kingdom 19/03/2019

This is the second time we have stayed at The Swan and hopefully will not be the last, indeed much as we like the Cathedral City of Wells the real intent of our visit was to stay at the Swan Hotel again as we so much enjoy this so friendly Hotels ambiance and situation.


JHawkins1962, Gravesend, United Kingdom 17/03/2019

Stayed here as we were let down by the Crown at Wells hotel. Excellent attentive staff. Rooms spotless and very comfortable. Literally across the road is the wonderful Wells Cathedral. Would thoroughly recommend this hotel

"Wonderful position "

jasonRCrewkerne, Crewkerne, United Kingdom 15/03/2019

This hotel was warm friendly and very clean . Relaxing either in the bar or the lounge areas over looking the magnificent cathedral was a lovely experience. Are rooms were spotless,on suite ,lovely views of the cathedral.4 poster bed,with all the amenities you need on hand . Breakfast was delicious continental or a menu with the usual full English or fish etc Highly recommended!

"Tired hotel in gorgeous setting"

User 04/03/2019

Wonderful Wells, smallest City in England, with a excellently positioned hotel with car park, and a fabulous Cathedral. There are good shops and a few good restaurants. Hotel breakfast reasonable. Staff lovely.

"Extremely loud music/noise from function"

J9O, UK 03/03/2019

Made a last minute booking via to stay here. We contacted the hotel on the morning of our stay to check on the room facilities as there were no pictures on and the only facilities listed were ‘toilet paper'. The hotel replied promptly and also informed us that they had a function on that night that would finish at midnight. It's not unusual for hotels to have evening functions and as we are not light sleepers we weren't overly concerned. Unfortunately we were given a room in the new ‘Coach House' directly overlooking the function area. From around 10pm the music was insanely loud. There didn't appear to be any soundproofing in the bedroom or the function room and people were outside the function room singing and dancing until midnight. We may as well have been at the party. We couldn't believe how loud it was so called reception to complain. The response wasn't great. We asked to speak to a manager but the receptionist said he could not be found. We called several times but received the same response. Told the receptionist we wanted to speak to a manager in the morning when checking out. The lady on reception the next day had not been told. She was surprised, apologised and took £40 off the bill. We were still unhappy that we had been put in a room so close to a function when the hotel appears to have no sound proofing and asked to be contacted by a member of management to discuss the matter further. We left a contact e-mail but over one week later, we are still awaiting a response. Overall the hotel and the room we stayed in were nice and the location in Wells is excellent; however, I would advise against staying here if they have an evening function.

BWSwanHotelWells, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, Thank you so much for your candid and genuine review of our property. Firstly, I must apologise that the Manager on Duty (of which there always is one) of this site did not come and speak to you personally. There was obviously an internal lack of communication to get the message to him which is unacceptable. Please be assured that this is not our normal level of guest care. Sadly, due to the unseasonably warm evening, it would appear that on the night of your stay, the guests indeed were outside on our terraces which led in turn to sound penetration further than normal. As a 15th century coaching inn, we do whatever possible, including alerting guests to noise to minimise disruption. I am so sorry that you were disturbed so late into the evening. Thank you for your kind words about the hotel and location. I do hope that the team in Wells will have the opportunity of welcoming you back at some point in the future. Please do not hesitate to contact me directly should you wish to return to Wells, which will afford me the opportunity of looking after you personally. Warm regards Mark Tobin General Manager

"Reasonable hotel in the centre of Wells"

SloughWanderer, Slough 28/02/2019

A good base for visiting local area. Hotel has amazing view across to cathedral and is centrally positioned in the city with short walks to cathedral and bishop's palace. It is typical of a chain hotel although there are some nice touches that make it a little individual. Be aware that the building is very old and as such access in stairwells and corridors may involve a lot of steps up and down. Also many outside surfaces are a little uneven due to the cobbles and paving. Wheelchair access is clearly possible but may prove a little uncomfortable at times. There is no lift. Entry to to the rear car park is also a challenge for larger vehicles but if taken slowly is achieved safely. Spaces are limited so be prepared to have to find alternative parking. Meals were reasonable with generous portions in a pleasant dining area. Waiting staff were helpful and attentive. Be aware that bedrooms facing onto the roads will be subject to traffic noise quite early in the mornings as deliveries are made to the cafes and shops. Our room was comfortable and minor issues were addressed promptly.

"Excellent stay"

bertie732, Chesterfield, United Kingdom 23/02/2019

We Loved the Swan hotel. the view from the hotel across to the Cathedral is amazing. the rooms are comfortable, with the little extra touches,Everyone was extremely helpful . Breakfast was presented in a very good way hot and tasteful, we will certainly visit again

"Perfect wedding"

User 18/02/2019

I stayed for two nights in the Cathedral suite for my wedding and I could not fault one thing. The suite was beautiful, with plenty of toiletries, tea and coffee items and towels provided. My bridal party had been allowed to decorate before my arrival and were provided with ice buckets and flutes for us. Breakfast was provided with the room and we had plenty from the buffet as well as a cooked breakfast. On my wedding day I had errands to run and reception were more than willing to help with anything. We paid for a hog roast buffet for 60 for our reception which had plenty to choose from and there was more than enough to go around, the quality of the food was lovely with tender meat and giant pigs in blankets that went down very well. The waiting staff were very efficient and kept the tables free from clutter and were attentive to my guests. My groom was over the moon with our room, and with his breakfast the next day. Our bed was comfortable and everything felt clean and luxurious. The wedding planner, Zoe, and the manager, Mark, were just amazing and so helpful. They made sure everything ran smoothly and were with us every step of the way. The venue was beautiful and many guests were impressed with the surroundings and especially the service provided. I would absolutely recommend the Swan Hotel, the staff helped to make our day perfect. Thank you

""Hot Fuzz" themed Birthday treat"

51RuthW, Landrake, United Kingdom 18/02/2019

When my 22 yr old son drove 4 hours and arrived completely unexpected to announce he was taking me away for a birthday treat I was overwelmed. "Hot Fuzz" is a favourite family film and this historic hotel, in such a stunning location, mixed with my shock is worthy of 6 stars. We navigated the narrow, twisted entrance to get to a good sized car park; a horse and cart would do better than our modern cars! Off the car park there are 2 outdoor dining areas, extra rooms and four self catering (1 or 2 bed) appartments in the Swan Mews that were being re-decorated. Clearly more to this hotel than you see from the front. Dexter on reception was very welcoming and had even printed off a filming location map for me. We had a twin overlooking the archway clock; spacious, warm with a good sized bathroom. Beds were soft and the pillows SO comfortable. Late evening I had a problem with the TV sound, I asked reception for advice and literally 30 seconds later a staff member knocked on the door. That is service. There is a Snug Bar with a pleasant lounge opposite with an open fire, then onto a long beamed restaurant. We had DBB, 2 courses would have been enough but we "just had to try" the lovely West Country ice cream. This hotel has history, lovely staff, service, ambiance and great food, with so much to see within walking distance. We will be back, thank you.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for taking the time to write a review of your experience at the Swan Hotel and your kind words. It was an honor and a privilege to look after you and we are so pleased that you where able to take in the Hot Fuzz experience whilst with us. For the greater good ("the greater good") we do hope to have the opportunity of welcoming you back to Wells and the Swan Hotel sometime in the future. Kind regards and my very best wishes. Mark Tobin General Manager

"Comfortable Hotel, unacceptable standard of food."

MrG528, Dorset, United Kingdom 14/02/2019

My Wife and I stayed in the hotel in January 2019 for a weekend break, with the special offer of evening Meal on the Friday night. Reading the previous reviews we thought this would be a lovely weekend away. The hotel is in a fantastic central location, close to all the shops, restaurants and tourist attractions. Be careful on entering the car park as its very tight entrance between the buildings. The checking in process was straight forward, easy and the staff at the reception desk were very good and even managed to change our room as it was on the road side and we wanted a quieter room. Once we checked into our room we found it was large and comfortable, if a little old fashioned. The bed was large, comfortable and we had a great couple of nights sleep. The bathroom was good, plenty of hot water and powerful shower, but taller people may struggle as the shower head was quite low. So onto the food.... Friday evening meal was included in the price, and all I can say is we would not have paid for it!! There was nothing either of us wanted on the starters list so we asked for bread and olives. When it arrived the bread was a stale baguette they had heated but it was not even edible, the olives were ok. The salmon main course with mash potato but no vegetables ( later on we overheard another couple in the lounge complaining about no vegetables on any of their meals too!), not amazing and not the quality expected of a hotel. The sticky toffee pudding was probably one of the worst I had eaten, no real flavour. The service best thing was the service but that was only on the Friday evening. Maybe as the meal was included in the hotel price this meant the quality was lower than normal, but then again onto breakfast... … Saturday morning breakfast, I am not sure what to say really. Firstly there was no actual food on the buffet to choose from it was the most basic buffet I had seen in a hotel! Canned fruit emptied into bowls, mini boxes of cereal and the "fresh" apples were rotten and the banana were really black and not edible. The food was just cheap and not very good quality at all. Sunday morning we decided not to risk it, and we bought our own fruit and yogurt from a supermarket and took it down to breakfast, this is not acceptable. Overall our stay was memorable for the wrong reasons, we would not return due to the food. Such a shame as the location is great, the front of house staff were good and the hotel itself is pretty good. Could do so much better if there was some effort on the food quality and choice.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you very much for taking the time to review your experience at the Swan Hotel and for your most candid and genuine feedback. I am shocked and saddened to read your comments on the food offering and am currently conducting a full investigation with the team into all comments raised. Your comments are most out of character for this property and i do hope that you brought your concerns to a member of the team whilst with us for them to immediately rectify. Thank you for your kind and positive comments concerning the team, the service and location of the Swan and again please do accept my apologies that on this occasion the food did not meet your expectations. Kind regards Mark Tobin General Manager

"Wonderful hospitality"

User 13/02/2019

Perfect location in the heart of Wells with view of the Cathedral. Spent 5 wonderful nights with friends enjoying the beautiful city and surrounding villages. Our room was perfect, staff was wonderfully accommodating and the breakfasts and dinners were exceptional. Will definitely be back.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for your kind review reflecting on your experience of the Swan Hotel. On behalf of the entire team we are delighted that you had such a good time and enjoyed both the Hotel and our wonderful City. We look forward to welcoming you back to the Swan again sometime soon. Warm Regards, Mark Tobin General Manager

"Almost faultless. Thank you"

User 12/02/2019

Booked a 1 night's stay with dinner for my mother's birthday. We were very impressed. I in all honesty fretted about my reservation before arriving as I wanted everything to be perfect for my mother. I was immediately put at ease by Dexter who was ever so helpful. Check-in was quick, easy, efficient, again by Dexter. We stayed in room 19, a perfectly good room for us. Nice size, good sized bathroom and very comfortable beds. Dinner was very good indeed. We were on a DBB rate so we rightly made use of the 3 courses available to us. My terrine and fish dishes were excellent. Mum loved her steak and said it was cooked perfectly. Full compliments to the Chef, and the Restaurant Manager Sebastien (I think) and his team. The following morning was good but a little bit of a let down (at least for me!). It was very cold in the morning so I chickened out of going for a run outdoors and used the gym instead. Sadly neither the treadmill nor the bike was working, but the cross trainer did, so I used that. As for breakfast, there were plenty of cereals and pastries on offer as well as cold meats and cheeses. The kitchen will also do a cooked breakfast for you ordered on request. We both asked for poached haddock, but sadly, the waitress incorrectly took down our order, and gave us poached eggs. Once we had sent the eggs back asking for haddock, and it had arrived again, it was superb! The veggie sausage was also very very good. I would strongly recommend booking a B&B rate because (I believe) if were to only book a Room Only rate, and then decide to have breakfast on the day, it would set you back £18.95 per person. I think that's very steep, especially as (I don't believe anyway) that the cooked breakfast is a buffet style. This was our first ever visit to Wells. We will certainly be back. Thank you for helping me make my mother's birthday so special! Hugely appreciated.

"Exceeded my expectations"

Slowcomo, Northamptonshire, United Kingdom 11/02/2019

Our first visit and we will be back; central location in a beautiful city and a great room, good service and good food. Certainly exceeded our expectations, as well as having a very cute and friendly hotel cat!

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, Thank you for your very kind and positive feedback regarding your stay in Wells. We very much look forward to welcoming you back to Wells and the Swan Hotel in the future. Warm regards, Mark Tobin, General Manager


107brahamd, Sudbury- Suffolk 06/02/2019

This is my first visit to this hotel and it is a real gem of a place, with friendly staff and great location, the room was clean and comfortable, the bath/shower room was warm and extremely clean. Look no further.

"Historic charm, modern convenience, friendly staff"

Hazelnutty2009, New York City, New York 03/02/2019

Great location across the street from the Cathedral. Hotel combines old-world charm with modern convenience. Our room was in the restored coach house, with brand new bathroom (good shower) and comfortable beds. Also outside seating in warmer weather. Good food, and comfortable bar / lounge area. Hard-working and friendly staff

"Christening party"

jackstaichi, Wells, United Kingdom 27/01/2019

Had my granddaughters christening party at the Swan Hotel in Wells,paid £9+ per head,what did we get? Cheese and pickle,egg and tuna sandwiches,nuts,crisps,sausages,small quiches,hardly worth the £475 we paid for.I was absolutely disgusted with it not even a tea or coffee offered with it...Terrible and a right rip off

"Lovely hotel"

DaveDonut, Birmingham, United Kingdom 25/01/2019

For a special birthday we booked a room overlooking the cathedral and it was fantastic. The staff were all great and the dinner was excellent. Booking online didn't give the dinner option and luckily I called the hotel direct. For an extra £25 for two it was very good value. The car park is tight but a great bonus in Wells. The only negative is the bar prices. £9.50 for a little screw top bottle of prosecco - similar to those in supermarkets for about £2 was just too much and £4.60 for an unpleasant pint of keg bitter. A shame as there are plenty of great keg beers available now.

"Excellent service in perfect location"

crown_house, Worcestershire 21/01/2019

A winter break with friends in the shadow of Wells Cathedral was made all the more memorable by the excellent service provided by the staff at the Swan Hotel who, despite being very busy, were courtious and attentive throughout our stay.

"Cathedral View"

nomadbackwards, Woking, United Kingdom 17/01/2019

We found ourselves here at short notice while visiting the area and deciding to stay the night. We booked a Superior Double room (the three main levels are Standard, Superior and Deluxe) and, despite the short notice booking, still ended up with a lovely cathedral view! The quiet time of year probably helped with this though. The room - number 41 - was tastefully decorated and clean (except for what looked like a small blood stain on the carpet under the chair), with a very comfortable bed. The bathroom featured a bath and fixed-head over-bath shower. Bottled water and tea making facilities are provided. Breakfast is served in the restaurant and features both a continental buffet and good quality cooked breakfast made to order. Dinner is available at the hotel, but we opted to explore the city and ate at one of the various nearby pubs/restaurants instead. Free parking is available on-site, however it is on a first-come first-served basis. I'd imagine in peak season it fills up quickly, but on our January visit we were one of only about 5 cars taking up what I'd guess to be around 25 spaces.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for taking the time to review our property. We are delighted that you stopped in Wells and chose the Swan Hotel and that enjoyed the Cathedral View. We look forward to welcoming you back to Wells and the Swan Hotel again soon. Mark Tobin General Manager

"Would give it 4.5 stars"

Joules20, Chichester, United Kingdom 08/01/2019

We chose the hotel because of its location. Staying in the cathedral suite, the view must rank it as being one of the best city views in England. Loved the evenings When it is floodlit. Drinking the complimentary champagne withchocolates was very enjoyable. The suite consists of 3 areas and I think I read somewhere that in past times it had been a ballroom. The fee standing copper bath was a feature in the bathroom. We were cold the first evening but the staff sorted out the problem with the radiators and all was well. It is such a shame that the attention to details in the room like fixing missing curtain rings. And correcting the blinds so they hang properly have not been attended to. (This was why I deducted. Half a star). The evening meal of lamb was excellent and we were well looked after for breakfast too. Enjoyed coffee after dinner by the fire The position of the hotel for visiting the cathedral, the abbey as well as the town was great and we left our car in the hotel car park during our stay. Great welcoming staff and we will return

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you so much for your very kind review, on behalf of the team at the Swan we are delighted that you enjoyed your stay and we are very appreciate of your positive comments. Thank you also for bringing the short comings in housekeeping / maintenance to my attention for the curtains which have now all been rectified. We look forward to the opportunity of welcoming you back to Wells and the Swan Hotel some time in the future. Regards and best wishes Mark Tobin General Manager

"Family dinner"

rktext, Wells, United Kingdom 02/01/2019

We had a festive family dinner in the Swan's dining room. The food was good, though quite expensive. They catered for children's needs well. I was surprised and disappointed that our wine bottle was just dumped on the table with the top loosened and no one came to ask how our meal was. These little touches need attention.

"Last minute booking"

lizrobmax, Cleobury Mortimer, United Kingdom 30/12/2018

This is our second visit the The Swan, the first being 8 years ago when we attended a family wedding and always promised ourselves another visit to explore the city a little more. Had an offer come through via email and thought why not ?? Stopped in the Coach House , spacious comfortable room which has great disabled access and facilities which was very useful to know as have elderly parents who we take away and getting the accommodation and facilities needed for someone who is disabled isn't easy .. there was a level access shower room with grab rails and also the toilet had a grab bar on it .. and ramps leading to the room, so anyone who needs good disabled access this hotel has it . Staff as friendly and attentive as the last time we stayed and food great .. great location right in the heart of Wells with great views to the Cathedral and a short walk away, also to shops, restaurants and cafes easy access and a good variety of retails shops.. all in all was a great short break.. Many thanks for an enjoyable visit and we will be back .

"Christmas at The Swan"

Rodeman, Frome 27/12/2018

My wife and I frequently go to Wells for shopping and the market and occasionally lunch in The Crown or perhaps in the Cathedral café, but have never stayed at The Swan. I do however have an old friend who lives in Kent and who is the pickiest person when it comes to hotels. He always stays at The Swan when coming to Wells and so on his recommendation we felt safe in choosing The Swan for our Christmas break this year, arriving Christmas Eve and staying until Boxing Day. We were not disappointed. Such friendly staff (every single one of them), a lovely appointed room with wine, fruit and a box of chocolates waiting for us. The parking was easy in their large car park with no tag-on charge, and just a short walk to the incredible Cathedral for a beautiful midnight mass. After unpacking it was a tray of tea for my wife and a beer for me in the comfortable lounge in front of a roaring log fire. For Christmas Eve dinner, we had already pre-booked at a restaurant close by, but Christmas Day lunch was definitely The Swan. That started with champagne reception in the lounge with canapés before being called into the restaurant. The meal was simply superb. We could not fault any of the courses with myself staying traditional with turkey and my wife with beef short rib. Absolutely delicious. After a good night's sleep we had an excellent breakfast before heading off home. Well done and a big thank you to the team who made our stay so memorable. Unless we get a better offer we will be back next year.

"Bar and Lounge waslacking in atmosphere, was cold and expensive."

bonjgb1009, Dorset, United Kingdom 26/12/2018

On a visit to Wells for the Christmas Market and the Cathedral Carol service we had early evening drinks on both nights in the Swan Hotel. It was pleasant enough but for an hotel of that size and as part of a major group it was without lacking in atmosphere and friendliness of staff. The only apparent bar, the Gin Bar, was small, cold and cramped with no visible interaction from the staff. The lounge was larger and more comfortable but you could have waited all night for any service. It really needed the fires to be lit. If I had been a resident, I would have been doubly annoyed. The Gin Bar prided itself on the variety of gins but as the only hotel bar it was lacking in respect of wines and beers, and was expensive.

"Christmas Party and overnight stay"

User 17/12/2018

My wife's company held their Christmas do at the Swan on Saturday night. Excellent food , all very tasty something you can never guarantee on such an occasion Service was very good too , no faults at all Stayed overnight in a nice clean and tidy room ( no 46 ) Spacious bedroom , bathroom with bath and seperate shower , perfect Nice breakfast and service was again very good, polite friendly staff

"3 course Christmas party "

Diysuperstar1966, Langport, United Kingdom 10/12/2018

We had 3 courses I a work Christmas party crayfish, turkey ,cheesecake and the food was great - as was the service, other options were available and looked very tasty . Hopefully we'll be going back next year , Thanks

"Nicely decorated, lacked atmosphere though."

297sadiel, Wells, United Kingdom 10/12/2018

Met family for some Christmas time together in lounge. It was pleasant enough but would have been nice if the fire was lit like it has been other years. I sat here awaiting others for a good 25 mins but nobody came to ask if I would like anything, however, somebody arrived at another table and was asked shortly after. I had to ask for our table to be cleaned (waitress took 2 empty cups from it shortly after I arrived but did not return to clean up the pastry crumbs all over it). Also had to ask them for plates for our pre-packed biscuits that were just handed to us over the bar. Had it been busy then fair enough but there was only one other person there the whole time. Despite those little niggles, we had a nice visit.

"Lovely break away with hubby"

Tracy T, Basildon, United Kingdom 29/11/2018

Well I can't say a bad thing about the hotel, or the staff, or the food, everything was excellent!! Our room was very spacious with a large comfy bed, the hotel is very clean, and a lovely place to stay, the staff were great, very smart and very friendly, always there if you need anything, couldn't have found anywhere better to stay, will definitely be back.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, Thank you very much for your lovely review about our property. We are delighted that you enjoyed yourself and look forward very much to welcoming you back to the Swan again soon. Kind regards Mark Tobin General Manager

"Stunning view of Wells Cathedral from our room "

AlMel27, Avebury, United Kingdom 28/11/2018

We returned to Wells for an annual reunion of old friends. The location of the Swan is excellent, right near the market which was being held on Wednesday (& Saturdays) when we arrived. There is private parking right next to the hotel, but drive slowly as you come down Sadler Street so you don't overshoot it - as we did! Our superior room was on the 3rd floor, with no lift, and hard work on crutches. I recommend you ask for one of the accessible rooms if required.

"beutiful spot in Wells somerset"

User 27/11/2018

This is the third time we have stayed in this hotel. Previously we have been very pleased with the rooms. However on this occasion we had a very small room with a very small bathroom. However it will not stop us staying there again, The service was excellent. The breakfast was cooked to order and served hot. The hotel is in a wonderful position directly opposite the cathedral. Its central for exploring the city of wells. If you are there on a Wednesday or Saturday then head for the market. Wonderful food stalls.

"Lovely hotel; good service"

PerroFeo, United States 22/11/2018

Stayed two nights. Charming hotel ideally located near cathedral. Large, comfortable, well appointed room. Pleasant and attentive staff. Good breakfast. Cheerfully decorated for Christmas. Working fireplace in lounge. Highly recommended.

"Sunday night stay"

O4794JGstephenh, Paignton, United Kingdom 15/11/2018

Stayed on Sunday night after a great day at Ham Wall. We were made to feel most welcome, had a lovely, comfortable and cosy room. Evening meal of duck confit was delicious and enjoyed the woodburner fire in the lounge. Breakfast was a little disappointing, a tired and lacklustre choice.

"Terrible meal"

livinlight, England 13/11/2018

The room was at the very top of the hotel, not easy when you are 91! No lift. Had dinner in the restaurant but a very limited menu and the food was really poor. Vegetables were frozen broccoli, cauliflower and carrots that were still cold. When a member of the party said he would like the belly pork but did not like black pudding as the port came with a black pudding mash, no alternative was offered, instead the waiter said 'The mash is very popular' and that was that. They need to change their chef as the restaurant really lets the hotel down.

"Lovely Hotel"

IsabelToronto, Toronto 08/11/2018

We had a lovely deluxe room very comfortable and clean.We found the staff extremely friendly and helpful. The breakfast had plenty of choice plus food cooked to order and served by very pleasant staff.We ate dinner two night there was a good choice of very good food again with excellent service. The Hotel is in a lovely location with a patio across the road over looking the Cathedral Green. We really appreciated the free parking provided and regardless of other comments access to it is quiet okay we had no problem. Definitely would stay hear again.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for taking the time to post a review for the Swan Hotel and for your kind comments of staff, food and your room. I am delighted that you enjoyed your time with us and look forward to welcoming you back to the hotel again soon. Best wishes and regards. Mark Tobin General Manager

"Birthday and wedding anvasary "

User 08/11/2018

Chooses this Hotel because of snowball the cat. It was amazing meeting her if weren't for snowball we would have not gone to this Hotel. We enjoyed our stay at the coach house really nice hotel staff very friendly. Very clean and the food and breakfast was great the gins were over priced it is not over priced but wenting quality it's worth it. Differently will go back again if staying in wells

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for posting a review of the Swan Hotel. Snowball is a great host, she and the team look forward to welcoming you back to the hotel for another occasion sometime soon. Best wishes Mark Tobin General Manager

"Love the Swan hotel"

Les M, Bolton 06/11/2018

Been coming here for 10 years. Love the area for its picturesque value. The Swan Hotel is not bland hotel like so many, instead its a beautiful characterful hotel full of charm, with modern twist. The staff are always helpful, and we have made friends with many over the years. If there was only one hotel I could visit, for a relaxing break, then this would be the one.

"Disappointing and overpriced"

Aliandstam, Hastings, United Kingdom 05/11/2018

We chose this hotel because of its location. There wasn't any choice in rooms when we booked so we took the Queen room. The room we had contained a four poster bed. It made the room a bit tight there was not really room for it. At the price we paid we expected something a bit special not a big bed in a small room. We were unable to book the restaurant despite an early arrival, before 8.30 pm due to a large group booking so ate elsewhere. Although the location was very good and there was parking which was real bonus. Altogether this was not we expected and therefore disappointing

"Very nice place to stay"

Aliby56, Guildford, United Kingdom 03/11/2018

We stayed in one of the little two bedroom flats, great to be independent, right in the centre of Wells, cooking facilities-we didn't but seemed fully equipped. Only drawback was we did not have outside seating, so check when you book.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Many thanks for your kind review, i am delighted that you enjoyed your stay in our Mews Apartment complex. I note your comments concerning external seating and can confirm that the outside areas of the apartments are being refurbished in early 2019 at which time seating will be provided for each apartment. Thank you once again and i look forward to the opportunity of welcoming you back to Wells and the Swan Mews again in the future. Kind regards Mark Tobin General Manager


User 31/10/2018

Myself and my Partner stayed at The Swan last year for a long weekend and enjoyed our beautiful, cosy room with a perfect view of the Cathedral. We also marveled at the delicious food which seemed of a standard more akin to a high end restaurant. As part of a Birthday treat for my Partner, I decided to book a longer stay for October this year. I did wonder if those high standards could be maintained. I need not have worried. I deliberately booked the same room for the reasons above and all was very pleasing. The standards in the restaurant were just as high as last year. The breakfasts are wonderful and as for the evening meals.. pure pleasure. The menu is plentiful on each course and whatever we chose, we were delighted and very well fed! The staff are courtesy itself and you are never left waiting for your next course too long and the tables are cleared. I must make special mention of Tom, who oversees the restaurant on many sittings. He is attentive, polite and inspires confidence from whoever he speaks to. He also appears to be very popular with the waiting staff. We will certainly return in the near future and would highly recommend The Swan to anyone looking for a short break with a touch of luxury. Well done to all concerned.

"Must do better"

1wozza, Lincoln, United Kingdom 29/10/2018

I like the Swan hotel. Myself and my wife have stayed here at least 6 times. We are lucky enough to have been able to afford to stay in the hotels flagship suite, The Cathedral Suite, on two occasion. Once in 2012 and again this October. I reviewed it back in 2012 and I was very happy with the room etc. Sadly, this time, I'm not so happy. The decor is exactly the same as 2012 and you can tell. The suite needs TLC, it's seen better days. The windows are old and authentic but the freezing wind doesn't half come through them. On arrival you receive complementary Champagne and chocolates or, as we actually received, Prosecco and a box of lukewarm Milk Tray. Not really special. The amazing copper bath is a real highlight of the room. My wife noticed that we didn't have any bubble bath in the complimentary toiletries so I popped down to the reception to ask for some to be sent up. Whilst I was down there I asked for some fresh milk for a cup of tea to be brought up. To this day I'm still waiting for both of these items to arrive. I shouldn't have to ask more than once for a pretty big standard request. I like this hotel but I wouldn't pay to stay in this suite again. It's simple not worthy of the £300 fee for a Sunday night. It's a real shame.

"Very enjoyable stay"

lindseyb688, Bognor Regis, United Kingdom 27/10/2018

Comfortable room, affordable prices, excellent food with great choice .. Fantastic caring staff. Would definitely stay here again. Drive to car park quirky as very narrow and a dog leg, designed for horse and carriages . Hotel gives stunning views to the cathedral.

"Not worth £140, awful breakfast"

User 25/10/2018

Spent £140 for one room and one night...the room was lovely but not worth that price, the bathroom was small and the door lock in the bathroom was dodgy and the bedside light wouldn't turn off! £140 with breakfast included was poor, breakfast was one sausage and one poached egg with two slices of bacon and when we asked for more (as we didn't have the mushrooms or black pudding) they said we couldnt have anymore!!! The normal price of the breakfast is £19.95!!! The plate was half empty !! We both said we could get three times the amount of breakfast in weatherspoons for £4!! Definitely not worth it, breakfast was also very awkward and quiet, like being at a funeral! The advert for the hotel also promoted over looking the cathedral but we didnt have that view, just an ally way which cars were driving through all i was disappointed we paid all of that money for the view which we didn't have:/ The room was quite noisy actually we were woken up at 5am by people walking down the corridor.not the best nights stay

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, thank you so much for your candid and detailed feedback on your stay with us. I am so sorry to read that you didn't enjoy your stay and offer my most sincerest apologies for your disappointment. I am surprised that the breakfast team did not allow you to double up on elements of your cooked breakfast that you wished, this is always something we are happy to do and will investigate why this was not offered to you, all of our breakfast items are cooked fresh to order and offer the best local cuts of bacon, fresh farm eggs and honey pork sausages. I do hope thought that you also took full advantage of our sumptuous buffet to accompany your cooked breakfast. Worth noting the breakfast charge of £18.95 is for non resident guests to join us for the 3 course breakfast option, your breakfast for 2 was included within your tariff for you. I am equally sorry that you did not have a Cathedral View from your room, sadly whilst the hotel and all lounges and bars on the ground floor face the West Front of the Cathedral there are only 4 guest rooms / suites above that face the same direction. Your room to the rear of the property would of as you rightly say overlook the narrow old coaching ally. I am though surprised to hear of traffic throughout the night as the hotel gates are locked and secured between the hours of 11pm and 6am ensuring no vehicular movement thereafter, I will investigate why the gates where opened on the night of your stay and apologise for the disturbance that this caused. I do sincerely hope that you will give us another opportunity to impress you, your business is very important to us and we value your feedback very much, thank you once again for taking the time to write a review. Kind regards,

"A lovely hotel in a gorgeous little town"

Robert W, Oxford, United Kingdom 23/10/2018

Just an overnight stay after working all day at the Bath & West Showground a few miles away. Our room (Room 15) was clean, pretty stylish and comfortable with an enormous and comfy bed. En suite bathroom was clean and nicely appointed with a good sloosh of hot water on tap in the shower. Furniture was a combination a tasteful modern with a couple of antique pieces to contrast. Very nice. Had pre-dinner G&Ts in the Gin Bar which was fun. Booked an inclusive dinner and breakfast deal which was great value. Dinner was served in a small dining room with a quiet ambience. The waiting staff were attentive and our group of two couples was served efficiently. The food was competently cooked and presented from a small but diverse menu. A nice meal but not particularly special. Wine list had a decent selection and a few unusual offerings which always makes a change. The wines we chose were all good and reasonably priced. After a restful night we went to look around the "city" and it is delightful. The imposong cathedral sits on the side of a large green surrounded by lovely old buildings. The Bishop's Palace stands serene behind its curtain wall and moat. In the bright autumn morning it looked splendid and mystical. Wells is charming and it would have been nice to stay longer to explore but other imperatives beckoned and we had to go. We would recommend Wells and the Swan Hotel as lovely places to pass some time.

"Lovely hotel "

Martinhelen13, Greater London, United Kingdom 20/10/2018

Stayed here this week for a night for work, lovely friendly staff, very clean and lovely refurbished room in the Coach house. Sadly a small issue that the bathroom sink wouldn't drain which is why it lost a star but otherwise it was lovely. Would rebook.

"Fabulous hotel and city"

clivepedlar, Andover, United Kingdom 19/10/2018

Great place to stay in the centre of beautiful Wells. Very welcoming and knowledgeable staff and very comfortable room. Breakfast and dinner very good. Bar has over 100 gins for gin lovers! Comfortable lounge and bar. Parking in the centre of Wells! Fabulous place

"amazing stay yet again"

Jeremy P, Plymouth, United Kingdom 10/10/2018

I have stayed before with my classic car but this weekend I joined the Bentley drivers club ,I thought it was good before but Mark the manager has created a very professional team of staff with over 100 staying the hotel at capacity ran like clock work with lovely food and a very comfortable room. I am pleased to say the wifi is first class and fast. Wells is a lovely city to visit ,make sure you use the swan. Thank you Mark thank you Team.

"Great hotel located in the centre of Wells"

Ba8ydriver, United Kingdom 09/10/2018

Our weekend stay at the Swan Hotel in the centre of Wells was made even more enjoyable by the very friendly and efficient staff The breakfast was good and food in the restaurant was served with a smile by the very attentive waiters and waitresses The manager was exceptional and was always at hand to see that things were going well Would certainly go back and stay again

"Fantastic hotel, staff and location"

User 09/10/2018

Mark manages a brilliant hotel with energetic and thoughtful staff. This really is a good hotel who managed our classic car rally as if this was just a walk in the park. The hotel was full and the staff managed very well. Excellent location, just park your car at the hotel and enjoy Wells. We will be back......

"Weekend in Wells"

KatherineSW, Dinan, France 09/10/2018

We took over the hotel for a group weekend and had a wonderful time. The staff could not have been more helpful and cheerful, which must be challenging with a large party. The food was excellent and the service exemplary. We had a very nice room with a four poster and lounge and bar areas were comfortable and welcoming. There is plenty to do in Wells and we visited the gorgeous cathedral; don't miss the fabulous astronomical clock and jousting knights. On Saturday we had a most interesting visit to the Bishop's Palace after exploring the morning market in the town square. Wells is an excellent location for a visit and you would be hard pressed to beat The Swan Hotel.

"Just had to stay another night! "

Termer13, Dorset, United Kingdom 30/09/2018

We booked in for 1 night and it was so great we stayed for 2! Called the hotel directly to book for the following night and was offered a brilliant rate for dinner, bed and breakfast. I was surprised at the price as the Hotel is a 4 star Best Western Plus and so expectations were realistic as I thought there must be a catch! However we were blown away by almost everything about this hotel from the great staff to the fabulous food and then there's the gorgeous bedding that's obviously a very high thread count as it's like sleeping on silk. Dinner was the best I've eaten in ages and the hot breakfast was cooked to order which is a nice touch, saves waste and ensures that it's hot and fresh. Add to that the location which is right opposite the most beautiful Cathedral in England and Wells itself is a fabulous place to visit. Can't recommend highly enough; we will definitely be back! And a shout out to Tom, Mark and Elaine who exemplify great customer service!! Thank you

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, Thank you for review and the kind words contained within. We are delighted that you enjoyed your time with us. It was a pleasure to welcome you to Wells and the Swan Hotel and hope to have the opportunity of welcoming you again at some point in the future. Kind regards. Mark T General Manager

"Anniversary treat."

User 27/09/2018

Fantastic hotel. Stayed for our anniversary. Lovely staff welcomed us at check-in, in our room in 5 mins, great sized room, comfy bed, quiet room considering there was also a wedding on, didn't hear them at all. Everything you needed in the room. Spotless. Car park fine with no problems even in a land rover. Highly recommended.

"Excellent hotel in good central location for Wells and the area."

David R, Cambridge, United Kingdom 21/09/2018

Spacious room with comfortable bed with tea/coffee making and a safe. Excellent friendly service. Good breakfast selection with cooked served and therefore hot. Other menus had good choices and all food of good quality. Location is excellent in the centre of Wells. Bathroom was small for the size of room, but everything worked. Access to car park is challenging but ok with care for even larger vehicles.

"Amazing service and a happy customer!"

leebaker11, Devon, United Kingdom 19/09/2018

Came in with my wife, thought I'd stay for lunch then the young lad at the reception was so welcoming and made us feel at home. Gave us a tarriff and explained what it initials, I will definitely be back soon.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, Thank you for your very kind review and for visiting the Hotel for lunch. I am delighted that the receptionist was so helpful and I look forward very much to welcoming you back to the Hotel soon. Best wishes. Mark T General Manager

"Very Pleasant Stay"

katharineruthb, Bournemouth 13/09/2018

We had a ground floor courtyard room with outside space, The room was clean and well equipped and we had a good nights sleep as bed was comfortable. The reception staff were extremely welcoming and helpful. We had evening meal in the hotel and the menu had a good choice and the food was a good standard and piping hot.

"Touring Somerset"

31Mill, Oxford, United Kingdom 12/09/2018

First morning the shower temperature control came away in my hand. I have had same problem at home with my shower! Reported the problem to reception on the way to breakfast. Arrived back to room after breakfast to find that it had been repaired. I must say that this was first class service from Best Western maintenance staff. All other staff were very attentative and gave excellent service all the time of our stay in Wells.

"Old world charm"

cambo2910, Nantwich, United Kingdom 11/09/2018

Charming 15th century hotel located in a prime position in Wells, it has an unspoilt view of the magnificent cathedral just yards away. There's a lovely terrace just over the road where we enjoyed many of the gins on offer from the bar during the recent warm evenings. Our room was of a decent size and had all the facilities we needed, one thought though there's no air conditioning in any part of the hotel and it must have been hell over the last few months of abnormally hot weather, whilst we were there it was warm and the room was very stuffy even with the sash cord window open. All the staff were friendly and helpful. Internet connection was very iffy in our bedroom and very slow when I did manage to get online. Be aware ther are no lifts in the hotel because of its protected status. Car parking is available behind the hotel but spaces are limited. I would definitely use the hotel when we next visit the charming town of Wells.

"Lovely hotel "

Jaynechad, Mansfield, United Kingdom 10/09/2018

Stayed here recently. Had a lovely room overlooking the cathedral. Plenty of free parking We were on a bed, breakfast and evening meal basis. The evening meal had plenty of choice and we thought the extra we paid for the evening meal was a bargain. Breakfast also very good with plenty of choice. Service excellent.

"A bit tired, with worn out bed, poor soundproofing and poorly cooked breakfast"

Nutmeg06878, Stamford, Connecticut 08/09/2018

We just stayed a night a a supposed special room with a four poster bed. This was a waste of money. The bed was worn out and we could hear every word of the couple in the adjoining room. The included breakfast was substandard and seriously overcooked. My poached eggs were hard boiled and my wife's scrambled eggs also were terrible. I think this hotel is resting on its laurels. The only thing it was going for it is a terrific location.

BWSwanHotelWells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you so much for your feedback. We are currently in the process of addressing all the issues that you have kindly brought to our attention.

"Jonhsons coach Trip"

Patriciaobrien, Coventry, United Kingdom 05/09/2018

Spent a lovely evening here with Johnson's, room was fab everything you needed was there. Dinner delicious as was breakfast,staff also very friendly and helpful. Our driver Mark and Currier Diane were also excellent. Would highly recommend. Thank you all the team.

"Lots of stairs"

norman_white, Evesham U.K. 02/09/2018

I mention the stairs as I have a walking problem and find the stairs a little difficult. There are lots: I know I should have notified the hotel but I assumed that a Best Western PLUS would have a lift. Two floors up or down every time we went to or from the room. I appreciate (now) that it would not be possible to put in a lift because of the hotel's age. The staff were friendly and did take our luggage up to the room. I have read some of the reviews and expected a good restaurant experience. Dinner menu was short and did not contain anything I fancied so we went out both nights. Breakfast was very poor with a limited selection of fruit and pastries and the cooked food was not good. I was told by the staff that it was all cooked fresh but I wonder how long before it was served was it cooked fresh. Overall it is a nice hotel that needs someone to give things a good shake up to make it excellent.

BWSwanHotelWells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for your review. We are looking into all the points that you have raised and appreciate you bringing them to our attention.

"The Swan Hotel is tops for Wells"

User 31/08/2018

We stayed four nights in the Cathedral room as my family celebrated our 25th wedding anniversary. The Swan Hotel, having hosted many notable people, such as Winston Churchill, is rich in history and has an unequaled view of the Wells cathedral. The breakfast is excellent and the restaurant and bar both serve high quality food and high tea is available and top-notch. We hosted a dinner for nine at the restaurant on 14 August and were very happy with the quality of the service and food. The hotel staff is very friendly and helpful.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you so much for your kind feedback. Myself and the team are delighted that you had such a wonderful time with us at the Hotel. It was a pleasure to look after you and we look forward to welcoming you back again soon. Best wishes and regards. Mark Tobin General Manager

"Is it really like Hot Fuzz?"

User 30/08/2018

Stayed here for 7 nights in total while travelling through England as it was close to where my wife is from (near her family). Having seen Hot Fuzz you'd expect dark and old. Nothing like that. Staff were fantastic. We had a 1 bedroom right down the back of the hotel book. Bit small and narrow as lugging 2 suitcases upstairs was hard. The room itself was small and i felt like a giant due to low ceilings. Car park situation could have been better. Our last night there we had to park the car in a different location due to being full which made it hard on check out. Wifi could have been better but it did the job while we were there. Having a kitchen helped with the budget as Tesco was just down the road and very cheap. Overall its a great spot to stay while in Wells as its close to the city centre and everything is within walking distance.

"A lovely stay at the Swan Hotel"

Helen F, Plymouth, United Kingdom 30/07/2018

We spent two nights at the Swan Hotel recently and it was a really relaxing break. Situated close to lots of places to visit this hotel is ideal. The staff are friendly and helpful, the amenities are first class and the beds are really comfortable - just what you need after a day or two of sightseeing. Although the hotel doesn't have air con - not many 15th century coaching houses do! - Thank you to Mark and his team for their attention to detail in keeping the rooms cool during the particularly hot spell we were experiencing.

"Well Organised Event with Four Poster !!"

BeverleyLeach, Priddy, United Kingdom 29/07/2018

We attended a family wedding and stayed over even though we live “just up the hill” so The Swan is our “local” hotel but it was the first time we have had a full day event there. Arriving to a very friendly and attentive reception in the morning who had arranged an early book in so many thanks for that and a lovely room with 4 poster. Most appreciated. So pleased to see the Miles tea and local water in the room. The Hotel Restaurant Team were so polite, neat and always willing to help throughout the day, afternoon and into the night. So patient. Spot on. Thanks. No complaints as to the amount of food! Won't be eating for a few days! Thanks also to the Events Team who were always in the back ground to make sure the day ran smoothly and who even managed to get it to rain on cue just after the photos! Credit to Best Western and Wells. Oh, and a P.S. the finishing touch was to have the hotel cat sitting to attention next to the reception desk at “late o'clock” just wishing us good night! That's attention to detail!

"I love this hotel"

GrahamBryant, Monmouth, United Kingdom 25/07/2018

This is the second time my wife and I have stayed at the Swan hotel, but certainly not the last. The atmosphere is relaxed and friendly, as are the staff. The rooms are comfortable, the food is good, and the al fresco eating area has a lovely view of the cathedral. It was our wedding anniversary and I ordered flowers for my wife. These were waiting in our room when we arrived, and were beautiful. I cannot recommend the hotel highly enough! Graham Bryant

"Anniversary treat"

User 25/07/2018

Stayed (for the second time) at this hotel. View of the cathedral is wonderful, the meals are excellent and service is always superb. But more than that, the hotel is restful and peaceful. Will definitely be visiting again!

"Great location"

TonyDodgson, Kirkby Lonsdale, United Kingdom 21/07/2018

Didnt stay in hotel but went in for bar snack. Friendly staff and good service. Enjoyed our meals of beef burger with cheese, bacon and chips, coleslaw,salad plus ham and eggs.Wonderful view of Wells Cathedral with inside and outside seating.

"Always the best"

maxdecatt, Draycott, United Kingdom 19/07/2018

The Swan has an air of graciousness. The rooms are excellent, the restaurant is good, the bar is cosy, the staff are friendly and helpful. Good parking tucked away at the back. Very deceptive layout. .What more can one say other than that you are within spiiting distance of the cathedral, Bishops Palace and Market Place.The ONLY place to stay by a distance!

"A lovely place"

Gary M, Frisco, Colorado 19/07/2018

My wife and I stayed at the Swan during July. Our room was lovely with a full view of Wells Cathedral, couldn't ask for a better view. The hotel does not have an elevator, so the climb for two seniors (one with two new hips) was difficult. Also, and this is typical of most hotels in England, there was no air conditioning, so the room never cooled off, it was really hot. The great thing about the Swan is its location - right across from the Cathedral, and right in the the middle of everything, the location was fantastic. The staff was great, the restaurant equally great. Just be prepared if you go in the summer.

"Lovely cream tea"

SomersetGMB, Bruton, United Kingdom 17/07/2018

Popped in for afternoon cream tea and it was perfect. We had the option of sitting outside looking across at the cathedral, but opted to stay indoors in the very elegant sitting room. The scones were freshly made and delicious.

"You can't beat It"

Sharon099, Plymouth, United Kingdom 15/07/2018

A 4* hotel acting like a 5*. My friend and I stayed 2 nights (wish we could have stayed longer). Check in staff were very efficient and helpful, our room was very spacious with nice furniture and comfy beds. Excellent bathroom and in room facilities - decent TV, kettle, tea, coffee, milk and biscuits, hairdryer in one of the drawers. Safe, iron, ironing board and a fan in the cupboard. We stayed during England's heat wave so to help keep the room cool we kept our curtains closed and put the fan on when we were in the room; you have to understand the hotel is a 15th centaury coach house, so no air conditioning or lift, however there are rooms which you do not have to use stairs. The hotel is very well laid out and a gorgeous building in it's own right, it's opposite the cathedral and has a lovely patio area which we made use of in the evenings to have a drink, relax and enjoy the view. Breakfast was a plentiful cold buffet with hot options cooked to order. I couldn't fault the staff who were all helpful and friendly (special thanks to Max who was over and above helpful to me at breakfast), nothing was too much trouble. Ooh and free WiFi with a good strong signal. I would definitely stay here again.

"Great food!!"

Shirl654, Hinckley, United Kingdom 07/07/2018

The restaurant at the Swan produced extremely good food – beautifully tender lamb the night we arrived. It was difficult to choose my meal, as the menu was a good one, but I love lamb. Although I was hoping it was good, It was much better than I had expected. The bacon I had at breakfast was the best bacon I've ever had in a hotel (tender, not dry and tough!). The staff were very helpful too. I wished we had been staying longer!!

"Met a friend for coffee and lunch."

Paul T, Exeter, United Kingdom 06/07/2018

Pleasant surroundings and helpful staff. Only downside was that my wife's and friend's trout salads were mostly greenery. Enough lettuce to feed about 6 rabbits and not a lot of fish. My ham egg and chips was good. Rating is somewhere between average and very good.

"Not to be missed Walled Garden Cafe and Bar and Swan Terrace"

bonjgb1009, Dorset, United Kingdom 06/07/2018

Walking around Wells city centre we saw a sign pointing up an alley for The Walled Garden Cafe and Bar and being intrigued and in need of a coffee we decided to investigate. What we found was an excellent setting, bright, open, with very comfortable seating, tables and parasols. It is actually part of The Swan Hotel but is also open to non-residents. We had coffee and shortbread which was very good and reasonable priced. It also had a very reasonably priced snack/lunch menu but unfortunately we didn't have time. While we were in the Walled Garden we were told about the other option of the Swan Terrace. This is at the front of the hotel directly across the road and has a direct view of the front view of Wells Cathedral. Again it is open to residents and non-residents and has the same menu as the Walled Garden. Later in our visit to Wells we had a very pleasant lunch. Of the two we preferred The Walled Garden in that it offered welcoming shade during the hottest parts of the day. This preference may change if we have a meal later in the day (cooler) on our next visit.

"Great location with parking"

bzoow, UK 02/07/2018

In the centre and with parking although tight entrance if you have a large car. Nice room (32) good shower room a bit hot but it was unseasonably warm. Did not eat dinner in hotel but good breakfast with very nice and efficient staff. Great terrace opposite owned by hotel with view of cathedral where a previous bakery building had been demolished to open up the vista.


jimbrody01, Aurora, Canada 30/06/2018

We chose a superior room to get the view of the cathedral right across the street and it was certainly worth it, especially seeing the sunset on the front of the church each evening. The staff went out of their way to help us find an excellent restaurant nearby. Enjoy the full breakfasts, if you have room. If its a sunny day, consider sitting outside in their courtyard for a late afternoon drink before dinner in the town. If you are driving here, be prepared for the tight parking. It's navigable unless you have a very large truck. (I actually enjoyed getting in and out each day!)

"Perfect short break"

richard272727, Lincolnshire, United Kingdom 27/06/2018

Booked through Best Western, after some deliberation of where to stay reading reviews. I am really pleased I choose the Swan Hotel. The room was spacious, well appointed, clean and quiet. Every member of staff I had any interaction with was polite, friendly and very helpful. The breakfasts were good quality, with a good choice and pleasant service. The evening meals were well presented and tasty. The building is very old with parts dating back almost 600 years which gives it a real character. The terrace at the front of of the hotel is a wonderful place to sit with a drink, enjoy the view of Wells Cathedral and generally chill out. A wonderful hotel in a wonderful city. The price was very reasonable.


User 24/06/2018

We visited the swan hotel in wells for a 2 night stay. What a very pleasant hotel. We had our own courtyard rooms and enclosed courtyard, which we didn't use as we had no need to as the garden in the front of the hotel was just perfect as it was in front of the cathedral, what a stunning view, The rooms were quite and well serviced. The food was very good although if your are a vegetarian like myself there was not a great choice, but what there was I enjoyed. Staff where very helpful and friendly. No complaints at all and we will most definitely be back again.

"Great Staff"

andysuem, Birmingham, United Kingdom 17/06/2018

We stayed as four couples in a motoring break the hotel was clean and tidy food and drink excellent but above all the staff were pleasant and very efficient a great credit t their employers we will be back to stay again

"A fantastic hotel in Wells"

toggletips, Royston, United Kingdom 12/06/2018

Spent two nights in the hotel with another couple last weekend in the lovely city of Wells. This hotel is old and full of character but had tasteful converted rooms. Very clean allround with furnishing suitable for the age of building. The food was very good, with a good choice, well cooked and served. Best of all was the service of the staff. They were all excellent, polite, helpful and I am sure "would have gone the extra mile" if need be. The Swan Hotel should be proud of them.

"great view."

User 11/06/2018

just spent three days at the swan hotel in wells Somerset. very pleased with the hotel. the view across from the hotel is wonderful ,a clear view of wells Cathedral. the rooms are very clean. and the service is top class. I made a new friend in Snowy the house cat. very friendly. I absolutely recommend this hotel. the staff are wonderful and very professional . top class. Thank you.


User 11/06/2018

We arrived for the one night, but of a nightmare to park especially when there is a car coming through as there is only the one long entrance. We had a lovely greeting and met the beautiful house cat. We stayed at the hotel as me and my partner are big fans of “hot fuzz” The room was beautiful and such a comfortable bed! Lovely big bathroom with bath and shower. We didn't have an evening meal here but we did have breakfast which was very nice, the cooked breakfast didn't have a lot on there but what we had was nice and we did ask for extra toast. They also had croissants, pastries, meats and cheeses (but no rolls, which would have been nice) yoghurts, fruits and cereals so a lot of choice. Beautiful location and right in the middle of the market and would happily stay again, thank you

"Final Goodbye "

Colbow, Nuneaton, United Kingdom 06/06/2018

Quite simply my bench mark hotel, fantastic location over looking Wells Cathedral an easy walk to the city centre. After using the hotel as a long term business base everyone from Mark and Seb to Emma,Jules, Holly, and Dexter the reception staff, Max with his team in the restaurant including Franko and Joel, and not forgetting the housekeepers too, each and everyone of them will go that extra yard to make sure your stay has everything you look for, and goes without saying that I thoroughly recommend The Swan, truely brilliant

"Great weekend get together"

Alan_and_Val, Rochdale, United Kingdom 04/06/2018

Stayed as part of larger group for annual get together. Overall wonderful weekend, hotel location excellent with added bonus of parking. Excellent room and facilities and a very enjoyable stay. Central location ideal for visiting local attractions, shops, restaurants and cafes.

"Henry VII made the right choice!"

Pelagius_Redivivus, Walsall, United Kingdom 31/05/2018

Henry VII was one of the hotel's distinguished past customers, and he made the right choice. We paid two visits for lunches. On the first occasion it was a warm sunny day, and we were able to sit in the outdoor area across the road, right in front of the Cathedral. The waiters don't mind having to cross in front of the traffic! On our second visit the weather was wet, so we sat indoors in a very comfortable dining area. Service was quick, but not rushed, and prices were remarkably reasonable, considering that it is an upmarket hotel. We were attending events at the Cathedral, so this was an ideal place for dining.

"Beautiful views from our lovely room, disappointing service"

TrevorandMerryl, Umhlanga, kwaZulu Natal 25/05/2018

Had the service and lack of fresh flowers in the public areas been as was expected of the BEST Western Hotel, the hotel would have been perfect. Our room was lovely with a stunning view of the catherdral.

"Room 62, Incredibly hot and noisy - sold as Deluxe - Be Warned"

acsgill, Surrey, United Kingdom 24/05/2018

Very uncomfortable stay due to excessive heat and noise. This room overlooks the High Street and we were unable to hear the TV or sleep with the window open, far too hot with it shut. Small fan in the room totally ineffective. Need some form of secondary double glazing along with a portable air conditioning unit before it should be sold as Deluxe. Service at breakfast very rushed, cleaning of room inadequate on two of the three days. Had to request coffee/tea/milk etc from reception as tea tray not replenished. There are no lifts in this hotel. Very over priced and disappointing. Nice location and car park plentiful, easily accessed with a small car.

BWSwanHotelWells, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, Thank you for your very candid and genuine review of our premises. As mentioned in the other media channels you posted the review on, I do appreciate all feedback which in turn helps and assists me to exceed our customers' expectations for the future. We are sorry that our city centre location emanated city noise into the night. This is highly unusual for England's smallest city but we do occasionally experience city life. However, rarely does this cause disruption past 10pm. Sadly, secondary glazing is not possible. The character of the timber framed coaching inn allows noise to emanate through at times rendering secondary glazing impractical. Air conditioning is simply not feasible for this ancient site and I do opt not to place noisy, clunky mobile air conditioning units into bedrooms for the few nights of the English summer that they are required. Your comments and feedback on the busy breakfast service have been gratefully noted and a review of all procedures in this area has taken place as a result - thank-you. Thank you once again for your review and I hope to have the opportunity of welcoming you back to the Swan Hotel again sometime in the future. Mark Tobin

"Beautiful View; Amazing location"

Elizabeth H, San Diego, California 17/05/2018

I splurged and got the room with a queen sized four-poster bed -and a view. I was not disappointed! The view from my window was the Wells Cathedral. What an amazing sight to wake up to. The hotel is located on a lovely street in Wells with a few shops and restaurants. Right across the street is the Bishop's Palace as well as the Cathedral. The hotel was quite nice and worth every cent. But, beware - there is no elevator. I was on the third floor, so I had to drag my bags up (the hotel offered help, but I declined. So, that choice was mine.) I simply loved this place. I could have stayed a week. Highly recommend!

"Not too shabby "

User 15/05/2018

Just had a lovely weekend at this hotel which is positioned perfectly to the town. Rooms were clean and the staff very friendly altho slightly over ambitious in the breakfast room,plates being taken from out table while one of us was still eating or eyeing up the table waiting for the cutlery to hit the plates hence only 4* Apart from this, perfect. We were I say unfortunate to break down when we arrived but so much to see in such a lovely town we couldn't fault our stay dispite this.. Would recommend both the hotel and Wells itself. ?? Must see the cathedral. Must try the Thai next door Must see the market Must go to Wells!!

"Amazing Hotel"

Mikey T, Alford, United Kingdom 13/05/2018

The Swan Hotel in wells, well where do I start the staff are amazing, the rooms are very nice and the food is out of this world. The hotel is in a great location step outside and around the corner you have the shop's if the management read this you have an amazing staff working at the hotel they really do look after there guests, Thank You :-)


richardgreen12017, Wells, United Kingdom 09/05/2018

A Victorian Evening held at the Swan Hotel was an overall success with the majority of guests dressed in clothes of the period with a menu based on one of the period from the Swan Hotel's archives and the Wells Museum.

"Misleading hotel flyer for Afternoon Tea"

DouglasCheungbristol, Bristol, United Kingdom 21/04/2018

Was recommended this wonderfully situated hotel for high tea by a local resident. The afternoon tea photo in the hotel flyer looked appetising, beautifully presented and priced at £17.50 per person. The photo showed a tea pot, a cup and saucer and a three tiered cake stand with sandwiches, scones and cake assortment. Our order for three afternoon teas, extra drinks and food were served promptly and pleasantly by Will from the bar. Only one cake stand was delivered and we had to ask the bar staff when the other two stands would be coming. The bar staff asked the kitchen and then explained to us that three FULL AFTERNOON TEAS had been served on the single cake stand! The amount of food did not amount to the three afternoon teas shown on the hotel flyer. This hotel is beautifully situated but their own food advertising is misleading and the bar staff explanation was unconvincing and illogical. Future customers, check your afternoon teas orders and food delivered.

BWSwanHotelWells, Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for your review. Naturally I was sorry to read your comments. In our advertising, we do state that our Afternoon Tea is for a minimum of two persons and the picture your refer to in our advertising reflects the amount of sandwiches and cakes that two guests can expect to be served. As we do not serve Afternoon Tea for a single person, in your case, the additional food was placed on the three tiered stand. We are always happy to replenish the refreshments (within reason) if a guest is still hungry. I am sorry if our waiting team did not make this clear to you at the time. I sincerely hope to welcome you back to the hotel in the future.

"Celebrating our 14th anniversary!"

dijohnson55, Portsmouth, United Kingdom 20/04/2018

We honeymooned at The Swan in 2004 and go back every year as many times as we can. We have just spent a week in the hotel celebrating our 14th wedding anniversary and it was wonderful (booked for 6 nights and ended up staying 7!). Everyone is so helpful and friendly, the 15c AD restaurant serves outstanding food that is locally sourced and the hotel itself is unique. We had a deluxe 4-poster room looking directly at the front of Wells Cathedral - what more could you want.

"Lovely hotel!"

Teena B, Exmouth, United Kingdom 16/04/2018

The Swan Hotel in wells is a lovely hotel to stay for a weekend or few days away. The staff are lovely and the food is excellent. Wells cathedral is really worth a visit too! We stayed here before and went walking for the weekend, but this trip was primarily to use a Xmas present of a cream tea on the East Somerset Steam Train which was lovely.

"Very central, but quiet."

JanefromSomerset, Wells, United Kingdom 15/04/2018

We asked for a quiet room and were given one in the coach house. We opened the windows and all we could hear was the sound of pigeons coo-ing. But only 2 minutes walk from the main attractions - the Cathedral, the Bishops Palace etc. (In fact there are rooms with direct views of the cathedral.) The coach house is an ancient building so there are beams and low ceilings and the kind of floors that make you feel like you have had one too many! Great. Staff were friendly but efficient. Good breakfast. There is parking on a first come first served basis for residents only.

"Very good for Sunday lunch"

Janekdownunder, Cambridge, United Kingdom 15/04/2018

We had a really good Sunday lunch here with excellent beef, pork and salmon. The portions were generous and the food well cooked. The staff were attentive and the service prompt. The dark panelled dining room was worth a visit too. It's a pity we were in a but of a rush. It will be worth coming back to when next in Wells.

"Retirement Party"

Albia-Newton, Weston super Mare, United Kingdom 15/04/2018

A good venue for a private party - A well sized function room, which is light and airy with an adjacent courtyard garden and a separate bar. Buffet food service was good and plentiful Staff attentive and keen to ensure guests had a good time.

"Wedding "

soniah53, Wells, United Kingdom 03/04/2018

My son and daughter in law got married on Good Friday here. Mark the hotel manager and his staff were excellent. Nothing was too much trouble for them. The day was perfect from start to finish. The venue is beautiful, food excellent and staff were brilliant. We all had a wonderful day thanks to Mark and all the staff at the hotel.

"A lovely stay"

fayesviews, Northampton, United Kingdom 29/03/2018

2nd time of staying here, The swan hotel is in such a perfect spot in Wells. The room was modern, stylish and clean. The food especially the dinners were delicious!. Definitely I think I would like to come again.

"Would stay again"

JulianM186363, Reading, United Kingdom 28/03/2018

We had a very pleasant stay at the Swan and Wells is well worth a visit. The choral singing and organ in the Cathedral was excellent Reception were very helpful when I contacted them at the time of our booking and asked for a quiet room. This turned out to be in the Stables which was originally part of the Star Hotel and has been creatively integrated with The Swan. The room was reasonably spacious although the chairs weren't very comfortable. Also, new easy-pour teapots wouldn't go amiss

"My sons wedding!"

Elaine E, Midsomer Norton, United Kingdom 27/03/2018

My son and new daughter in law got married here on Saturday 24th March, Zoe and her team could not have done anymore to make there and the guests day. Nothing was to much trouble, the wedding breakfast perfect, everything was organised and the bride and groom didn't need to worry about anything. The bar staff exceptional even down to Max doing the children's Rubix Cube to perfection every time. The room I stayed in was comfortable, perfect for my needs. Thank you.

"My Best Western"

User 25/03/2018

Always great to stay here, lovely location in the centre of Wells, The room was in a quiet spot away from the front which can be a little noisy in the early mornings with street delivery's.. Parking can be a bit tricky though but usually a space.

"Pleasant city centre hotel near to the cathedral"

WNGH, Romsey, United Kingdom 23/03/2018

We stayed overnight at this hotel and had a large room looking onto the street. We feared it might be noisy as there was no double glazing, but it was surprisingly quiet. The bar and lounge were packed on a Friday night and it was difficult to get a seat. No real ale in the bar, which was a pity. We had a good nights sleep, room was very nice indeed. Breakfast was pretty average, certainly not worth the high price. Check-in and out was quick and friendly. The room was very expensive, in my view the hotel is very overpriced which is the main reason why I gave it 4/5.

"Perfect stay"

sedleycar, sussex england 19/03/2018

The location is perfect for exploring the beautiful city and our deluxe room was very comfortable and the food was top class. The staff were exceptional,being friendly and helpful throughout our stay. I would highly recommend

"A mews apartment was a good choice"

Alex450212, Southampton, United Kingdom 18/03/2018

We had chosen one of the hotel's mews apartments to enable us to cater for ourselves. Room 503 is ideal for a couple and comprises a sitting area and kitchen on the ground floor and a bedroom and bathroom above. Very comfortable bed and quiet and certainly very warm. Plenty of parking on the hotel site (drive carefully!) and ideally placed for visiting the cathedral since the main hotel is directly opposite. Certainly worth thinking about if you are happy to self-cater. There are three other apartments for three guests and one for four.

"Now That is What I Call an Afternoon Tea"

Santana1053, Frome, United Kingdom 13/03/2018

After experiencing a huge disappointment with afternoon tea at another hotel in Bradford on Avon a few weeks ago , we were cautious about what to expect for our special family afternoon tea booked at this hotel on Mother's Day . Situated in the centre of this compact Wells city centre , within a short distance from the cathedral . The location is ideal . Parking is best covered by using one of the public centre car parks . They are within a short walking distance . The staff were most welcoming . The selection of finger sandwiches , scones and cakes accompanied by cream , jam and a scattering of strawberries and raspberries were superb. The staff were superb quietly asking if we needed anything else . additional sandwiches were brought to the table plus our pots of tea , coffee were constantly topped up. At £17.50 per head you like to be pampered and this was definitely the case . By the way this was £4 per head cheaper than our previous experience in Bradford . All the family were full of praise so congratulations to the hotel and their delightful staff for a most enjoyable afternoon.

"Welcoming hotel"

paulvK3247HP, Sheffield, United Kingdom 12/03/2018

Very welcoming hotel staff very friendly and helpful good food very clean rooms comfor table and cosy and warm as we stayed after a warm holiday in America and came back to deep snow the breakfast was not as good as the dinner and the restaurant was not too warm either I think it was lacking a good source of heat in there but a good fire in the lounge area

"Amazing view from bedroom, but other issues not great"

Hisimp, Cambridge, UK 05/03/2018

Mixed review as there were some great things about this hotel - the view of Wells Cathedral from the window, the really comfy bed. But there were other things that disappointed - the staff in the restaurant, the quality of the breakfast and the problems with our dinner one evening. In terms of the whole stay it was very expensive for what we got.

"Great food, good value, friendly staff"

User 05/03/2018

We booked the Swan in Wells as we decided to visit Clarks Village in Street, but preferred to stay in Wells instead if Street. We booked a dinner, bed & breakfast deal for two nights but ended up staying for three nights due to getting snowed in. The dinner was consistently excellent for the three nights, and the cooked breakfast was made to order and tasted delicious. We enjoyed the friendly service during our stay, nothing was too much trouble. There is a lovely open fire in the lounge area which was very cosy as the weather was so bad outside. The bar was nice too with candles in each table and a good selection of wines. We stayed in standard room it was clean, nice decor and nice smelling toiletries. I think the hotel offers bigger rooms and suites which will consider booking another time. I have rated this 5 as for us nothing could have been better and we thoroughly enjoyed our stay. 1

"Visiting friends"

john33hines, Godalming, United Kingdom 01/03/2018

Hotel perfectly charming and ideally placed in the centre of the town yet quiet. Bedroom a little old fashioned but in keeping with the hotel and very comfortable bed. Breakfast great. Good value. Parking really easy but with tight entrance. Ok if you concentrate!

"Afternoon tea"

Stevel467, Ashburton, United Kingdom 27/02/2018

We booked afternoon tea here today,we ate it in the lounge,it looked and tasted amazing,lovely sanwiches,the scones were lovely,tons of clotted cream and the cakes were fantastic,a massive pot of tea and the waiter even asked if we would like any more tea,a fantastic experience,and the staff are all friendly,we live locally and will definatly be back,thanks to you all at the swan for a lovely afternoon, Steve and dave

"Great stay for a long weekend"

User 25/02/2018

For a 2 night stay The Swan is perfect. Fantastic location overlooking the cathedral, clean quiet rooms and a good choice at breakfast. We had the most basic room which was small but perfectly fine and the rain shower in the bathroom was a nice luxury. Would recommend highly

"Stayed here overnight Feb 18 as a belated Christmas Pressie from my husband"

SueB261, Bournemouth, United Kingdom 24/02/2018

My husband booked us at this hotel on a Groupon voucher including a 5 course tasting menu an overnight stay & breakfast the next morning. We had a nice room & an excellent meal, the fish especially was the nicest on the tasting menu. The staff & service was all excellent & an added bonus when we checked out at 10am was to be able to leave our car at the hotel whilst we visited the lovely Wells Palace of the Cathedral. All in all a very refreshing mini break and excellent value for money. We would highly recommend this lovely hotel & area of Wells.

"Lovely location but noisy"

Rachel W, Porth, United Kingdom 14/02/2018

Arrived to a painter and decorator outside our room, reception failed to tell us about the work going on in the corridor throughout our stay. Would of been nice to know and offered alternative room. My husband was unwell so we spent a lot of time in the room so noticed the noise alot more. Above us also noisy think we were below the cleaners room. Room view was back of the hotel were pigeons liked to roam and we were opposite the hotels wedding reception area so one night it was especially noisy. Staff at breakfast and behind the bar very helpful and friendly. Would opt for room only if visited again as plenty of places to eat and Weatherspoons only 5 minute walk away. Lovely location, right in the heart of Wells so we didn't need to use our car which was great. The car park was tight but manageable. Room was lovely and warm with free water available. Shower ran off the taps so difficult to get correct temperature but got there in the end. Would stay here again but would pay extra for a quieter and nicer view.

"Great break in Wells"

johnwilkoboothenend, Stoke-on-Trent, United Kingdom 05/02/2018

My wife and I have just enjoyed a lovely short break at the Swan Hotel. Our super room had a view of the cathedral and we found all members of staff both helpful and cheery. Dinner was excellent with a fine choice of all three courses and breakfast was freshly cooked with excellent service to match. We shall be returning next year with a Rambling group who will no doubt find this hotel to be superb.

"Great quaint hotel, but noisy when there's a party."

J L, Worcestershire, United Kingdom 04/02/2018

Great, quaint hotel with very nice 4-poster beds. Nice little town, but not much to do except the fantastic cathedral. Then you have to go to Glastonbury and Street Designer Outlet, and perhaps Cheddar but in summer weather. Love the stay at the hotel, except the last night was a Friday and there was a work party going on. Then it was noisy with music till midnight or was it later..... On top of this was frequent bursts of loud talking and laughter from a party group in the foyer or outside the bar (not sure) and also at the back of the hotel smoking and talking loudly with no regard for other customers at 1-2 am. Our nice stay was ruined by noise at night. We left on Saturday and there was a wedding reception in the evening. So glad we didn't stay the Saturday night. Otherwise there would be another night with no sleep. Don't think we'd come back to this hotel because of the risk of noisy party at night. We don't think this hotel is built for parties without affecting other customers.

"Nice hotel"

skopi, Cincinnati, OH 29/01/2018

I have stayed here twice for work and will again a few more times this year. Located across the street from Wells Cathedral. Find the plaque which commemorates the removal of a bakery and coffee shop in 1864 to allow this view! Bed reasonably comfortable. Breakfast options include some pastries, granola, melons, and yogurt. Then can get traditional British breakfast although generally I just ordered eggs and sausage. Orange juice was good. I got coffee each morning but colleague got tea and liked it, Love the front desk employees. I had an airline luggage situation where it was delivered after I left. They held it for me for a week and emailed me to let me know it was there. Thanks! Best employee, though, is Princess Snowball. She's a friendly hotel cat who is usually around to be petted. Only issues are - very skinny drive to parking area. American cars need not apply but rentals were fine, just a bit scary. I am tall so both times my shower height didn't work well. I was in the main building so the more renovated outer buildings may have higher showers. Overall, a pleasant stay with lots of good restaurant options nearby. I need to watch the movie Hot Fuzz again before staying there as apparently they filmed some of it around the Swan and the crew even stayed there.

"Very poor value for money-look elsewhere for afternoon tea"

Tuggs4Life, Newport, United Kingdom 28/01/2018

We visited the hotel today,we were seated in the Gin Bar, which was lovely and cosy and had a great view of the cathedral. Afternoon tea for three people came all on one tiered stand and included: three kinds of vegetarian sandwich (three fingers of each), three very dry scones with an enormous pot of cream together with small jars of jam, three shortbread,three small pieces of fruit cake and three small pieces of Parkin. After tackling the mediocre sandwiches which tasted heavily of margarine (although,in fairness the cheese and pickle were good), and forcing the dry scones down we were done. I took the other items home for later-they were also very underwhelming. Tea and coffee was adequate and plenty of it. Service was faultless. But,at £17.50 per head it presented very poor value for money,and very poor quality food. Do yourself a favour and visit one of the small cafes nearby for food instead.

"Afternoon Tea"

Hilary O, Taunton, United Kingdom 25/01/2018

Traditional afternoon tea - beside the fire in the lounge. -scones, cream and jam. All types of tea available. Very English On a cold winter's afternoon - an excellent place to be. A relaxed atmosphere.

"Serenely Suitable Swan"

Classiccarguy, Dorset, United Kingdom 24/01/2018

We were with friends in the GCCG classic car group for a winter group lunch but we decided to stay the previous night to break the journey and to be more relaxing. Our area organiser had chosen the Swan hotel - and what a find it was. Ample car parking albeit with an olde worlde confined and twisty entrance way - so leave the RR Phantom at home. We were billeted in the coach house at the rear and our upgraded double room was nothing short of sumptuous - spacious and with every modern amenity - and if we had no view of the cathedral we certainly had no complaints on that score.The room rate was excellent, too. We dined excellently with others from the group in the evening and a la carte. Everything was well cooked and excellent all round. After a sound night's sleep in a comfortable bed we descended for a gargantuan Full English - and they even produced superb fried bread on request.The foul weather proved not overly conducive to working off the calories but we managed a quick canter around the cathedral cloisters and then it was back to the Swan for our organised set lunch. This was held in a very light and airy room where a wedding function had been taking place the night before. Mountains of Roast Beef and Chicken dishes appeared and I had to ask the young man serving us if I could change my order for Plaice on the bone that I had espied elsewhere. He was calmly and professionally reassuring that this would be absolutely no trouble if I didn't mind waiting while it was cooked. I certainly enjoyed my lighter main course - it allowed room for Sticky Toffee Pudding with lashings of sauce. You can see I am watching my waist-line! But full marks to The Swan. Like the Swan, the front of house staff presented a calm unflustered and fully professional service - though I dare say there is vigorous action going on below the water line. We'll definitely be back in better weather.

"#1 Hotel in Wells"

User 22/01/2018

Everything about this place was great - would highly recommend it to anyone planning on staying in the area! The Hotel staff are lovely people as well as being very helpful, the food was also great and the rooms were perfect! Will most definitely stay here every time I visit Wells!

"Great Sunday Lunch"

stuartlegassick, London 22/01/2018

Very impressive lunch with great friends. Smoked Salmon starter with yummy creamy horseradish sauce. Followed by sumptuous Roast Beef all washes down by an Australian Shiraz recommended by the Sommelier. I would recommend this Hotel to anyone. Thanks to all at the Swan.

"Lovely food"

gardens71, Bristol, United Kingdom 11/01/2018

We visit wells often and always find a pub for lunch in the surrounding area. It was very busy so decided to go into the Beat Western Hotel and order something to eat. The menu was very good and prices were reasonable. This was the second time we had used the above hotel to eat and it was absolutely perfect. THe food arrives very quick, lovely selection and the staff are very helpful. It really is a lovely place to get sandwich or a hot meal. We have had both and each time it was perfect. We will not eat anywhere else now as this is the perfect place for lunch.

"Surprise night away!"

Nicola B, London, United Kingdom 10/01/2018

Stayed in the Swan for one night in December. Great location, short walk to town. Lovely hotel, friendly staff. Room was very spacious. Dinner in the hotel was very good. On site free parking was very handy. Will definitely be back!

"Short break at the swan hotel"

maggieHighWycombe, high wycombe 10/01/2018

We had a three night break with friends, we hadn't been to the hotel before. We found the staff very friendly, our room had the Cathedral view and was very comfortable, we had a bath and shower. The room had an ironing board and iron, hairdryer, two bottles of water each day. We had all three meals in the restaurant, nice choice and well presented. One disappointment was our friend ordered a steak and it was cold, they did deal with it in a very professional way. The bar staff didn't know what Pernod was and didn't have any, also our Sherry was served in a wine glass, just small frustrations, it didn't spoil our holiday. The hotel sent us an email the day before we left, they informed us that there was two functions going on over the weekend. Pleased to say we heard nothing our room was very quiet. Definitely would stay there again. We went to the Sunday service at the Cathedral, all shops within walking distance of the hotel. Lovely stay, thank you everyone.??????????

"Wells is delightful"

JulzE, Newcastle, Australia 10/01/2018

This hotel is well situated right in the heart of Wells. Getting through the narrow passage to the carpark was a challenge, so we left our car there for the next few days. This is not a problem, because all the delights of Wells are accessible by foot including the wonderful Cathedral, the Bishops House, Vicars close (the oldest inhabited street in Europe), and the Crown hotel where William Penn gave his speech before leaving for America. The gardens of the Bishops palace are gorgeous and the cathedral is enormous, impressive and full of interest. The hotel has a nice bathroom. We didn't eat in the hotel, but had breakfast at a nearby bakery and dinner at the crown twice. Our only negative would be that the wifi is very weak and unreliable, but this was a common problem around the UK. We stayed two nights, but would have happily have stayed longer because Wells is just so lovely.

"Excellent in every way"

dijohnson55, Portsmouth, United Kingdom 09/01/2018

Our usual visit just before Christmas. The Swan has everything you need - beautiful decorations both inside and out that get you in the right spirit; friendly atmosphere and welcoming staff who give you that extra special experience; comfortable rooms such as our four-poster with a view of Wells Cathedral that is second to none and food that is first-class. What more could you want.

"Decent, but nothing special"

TrakESumisu, Nottingham 04/01/2018

Firstly, this review is for the restaurant at the Best Western hotel, The Swan in Wells, not the hotel per se. The restaurant is decent enough, clean, presentable and sesbles a long oak panelled corridor. The carvings on which make for a pleasant diversion whilst waiting for the food to be brought to the table. The menu is okay - there are no stellar dishes on offer - and the fayre is cooked and well presented. The staff are also pleasant enough, although a tad too enthusiastic as can be seen later in this review. There is a decent wine list and the measures are very generous. Two main bones of contention relates to waiter etiquette and waiter knowledge and I would offer suggestions for both failings encountered here. Firstly, ENSURE that there IS mint sauce before offering it to diners as having to let them down two minutes later is embarrassing for the restaurant and annoying for the diners. Secondly, WAIT until your guests have finished eating before you whisk their plates away as it is the height of bad manners and poor waiting service.

"Traditional Inn in charming, quiet cathedral city"

Fohn_13, Bournemouth, United Kingdom 03/01/2018

The core buildings here are half a millennium old, so the hotel does well to be warm and cosy and is 'modern enough'. From the lounge and bar there is a view of the fine old cathedral made possible by the deliberate demolition of former buildings opposite a hundred or so years ago! The lounge and bar were cosy and great to return to after carols in the cathedral and the short walk back - mulled wine and viennoises mid afternoon were spot on. The dining room was decorated for Christmas but would probably be a little jaded normally. Local say that the restaurant - called C15AD - went through a rocky patch a year or so ago and is coming back. Hope so. Establishment is one of only 11 surviving from first UK Michelin Guide and has great potential. The staff were friendly (but enthusiastic rather than well trained), and both the dinner and breakfast harked back to the 80's - but then so does Wells and it is all the more charming for that.

"Old coaching inn in lovely setting"

Suarez07, Bromley, United Kingdom 02/01/2018

We were pleasantly surprised by the high standards of the rooms and the service. The superior room (number 56) was large enough, well-appointed and recently decorated in an attractive colour scheme. It is in the old coach house which is a pleasant block of rooms a few yards from the rambling main building. Those who prefer a bath should specify their need as the bathroom was shower-only, which was fine by us. There was a slight step up from the bathroom/wardrobe area to the bedroom which should be either removed or have warning signs to prevent tripping. The TV was also strangely situated at a right angle to the bed rather then on the wall opposite - I think the idea is that you can watch from the armchairs. The staff are generally cheerful and helpful - the restaurant was full at breakfast time so they took us into the cosy bar area and served us there, which was good. The location is superb, with the cathedral opposite and the high street a few yards away. Once you have seen enough of Wells itself, then Glastonbury and Wookey Hole are only a few minutes drive.

"Lovely hotel"

henry.d, Newport, Wales 20/12/2017

We travelled for a short break to the lovely city of Wells. The hotel is centrally situated, a short distance from the Cathedral and shops. We were upgraded to an an excellent twin room - very spacious with comfortable beds. We were on a bed and breakfast tariff - the breakfast was very good. Substantial evening meals are not for us, so we ate in the bar - the food was excellent. We really like this hotel and rate it highly.

"xmas break"

kittykatsheila, torquay 20/12/2017

had a wonderful two day break with 12 friends. The Swan is a wonderful hotel. Comfortable rooms just a trifle too hot. Very lovely food and service. The xmas scenes across from the hotel and inside were lovely. Also paid a visit to the Cathedral where some school children were having a practice carol service it was wonderful.Great market too.

"Lovely lunch"

293gill, Bristol, United Kingdom 20/12/2017

Had a really wonderful pre christmas lunch here. The food was fantastic as was the service and everyone so friendly. The only downside we found, we were sitting very close to a table with 3 kids under 18 months on and of course they scream ! why do lovely restaurants like this not take this into consideration and offer children seating in the other bar area. This is so obviously a 'grown up' restaurant serving quality food but the whole experience can be spoilt by not being able to hear yourself think. That was my only moan, this is really a fab place.

"Terrace great for drinks"

AdamBilgy, Trowbridge, United Kingdom 19/12/2017

Nice outside seating area overlooking the cathedral green. Food looked ok, but didn't try. Good quality beers and wines at reasonable prices. Had a massive gin selection which would also be worth a go...

"Not Overly Impressed"

Sherwell7, Bristol 15/12/2017

Booked a table here for lunch today but it wasn't great. We arrived a bit early so sat in the lounge & had a coffee, the table was booked at 12:30 & at 12:40 we were still sat there. I spoke to a young guy & asked if our table was ready, he said he would go & check but didn't return & was then just stood about. My brother asked another staff member & we were then taken to our table. My husband & I had a dish from the light bites of beetroot & goats cheese salad, on arrival it was a plate of lettuce leaves topped with three small pieces of goats cheese & four small pieces of beetroot. That said what we had was tasty but certainly not worth the £6 plus that was charged for it. A few of the staff weren't particularly friendly in fact the guy who took our food order who looked to be in a more senior role was quite brusque. We won't be returning, there are lots of much nicer, friendlier places to eat in Wells.


S371ZMrichardh, Cwmbran, United Kingdom 10/12/2017

Enjoyed a lovely night away at the Swan Hotel in November - so decided to return in December. On the day Wells was hosting their annual Christmas festivities and the atmosphere was amazing. Staff here are all helpful, friendly and professional - which always makes a difference. We'll definitely look for any excuse to return again soon!

"Cosy little gem"

User 09/12/2017

Fabulous hotel. Service friendly and unobtrusive. Alas they were completely full so we could only stay one night. The hotel is situated close to restaurants and bars but the bedrooms aren't at all noisy.

"Does the job Well(s)!!"

MrSimonDale, Kirkby Lonsdale, United Kingdom 08/12/2017

Stayed here for a night whilst on tour with other parents having watched sport locally. Good hotel with very friendly staff good rooms and a warm atmosphere. Car parking is at a premium but location is spot on Will be back next year!

"Wonderful Cathedral Suite "

Alan B, Launceston, England, United Kingdom 07/12/2017

We were at the Swan for our anniversary and I booked the Cathedral Suite as a special treat. We stayed for three nights with dinner each night. Nothing was too much trouble for the staff who without exception impressed. The Manager has clearly followed the tenet “Recruit for personality, train for skills.” The Suite comprised three rooms created from a ballroom I believe with an impressive copper bath, huge shower, dinning/sitting room and bedroom with walk in wardrobe. All elegantly yet comfortably furnished. Dinner was in the restaurant and after three nights there was a great deal we had failed to try. Breakfast was well cooked - I judge an hotel breakfast by whether they are able poach eggs, they can - with a buffet selection which did not disappoint. Waking to the view of the Cathedral started each day beautifully and Wells proved a location which did not fail to provide enjoyment as we explored its town and Bishop's Palace. I have stayed on business in many international five star hotels but the Swan has a great ambience and was for us a perfect hotel, perfectly located, and with exceptional staff. Thank you all.

"Wow in Wells"

Carol W, Leighton Buzzard, United Kingdom 06/12/2017

Called The Swan, but would be tempted to call it The Warren!! In the centre of the town with views across to the Cathedral, the hotel looks as if it has been recently refurbed to a very high standard. The Christmas decor was tasteful, the rooms spacious and comfortable and the staff were delightful. I was very impressed by the fact that the hotel have a resident cat??.

"Lovely in so many ways "

DJDB, London 02/12/2017

I live in Wells and this is my local bar/hotel so use it in many of its different guises. In the summer the terrace at the front and walled garden at the back are fabulous places to catch some sun and meet new faces passing through. The lounge in the winter with the fire roaring and the sofas and high back chairs is a great place to hide from the cold and warm yourself with something soothing, with the occasional visit from Snowball the hotel cat. This review was for a wonderful dinner I had in the main restaurant. It is a set menu with plenty of options. I chose the sea bream fillet as a starter, big enough for a main in many restaurants, lamb as a main, which was tasty but very rich, and then a fabulous blackberry and pistachio mille-feuille which was the highlight. The service was warm and professional from Ria and Franco, who do a great job of keeping the restaurant and bar running smoothly, and the lay out of the room means that even if dining alone, as many people travelling through the hotel are, you don't feel awkward. It has a very soft feel, yet solid oak panelling to give a touch of class. All the staff here go out of their way to make your stay comfortable, whether for just a cup of tea and a scone, or a week with a family or a wedding, and fill credit must go to Mark the manager who sets the tone.

"Very private feel beautiful location"

notatravelwriter, West Midlands, United Kingdom 01/12/2017

Visited here for my birthday back in June. I'd never been to Wells and it coincidently chimed in with a work trip for my other half. This hotel is lovely, really really lovely. I'm not entirely sure how many rooms it has to be honest simply because you felt really private and not like you were next to multiple people which was fantastic. The suite we had was a fantastic size, had a separate area with a sofa (the red and green room in the photos) lovely en suite with separate shower and bath and incredibly comfy bed, lovely and quiet (not that Wells is raving at night) As it was my birthday my adorable gorgeous thoughtful OH organised a bottle of champagne in a chilled bucket in the room when we got back from dinner. We didn't eat dinner in the hotel (although it does look fab) we pottered around a while when to one of the pubs (where Hot Fuzz was filmed) visited the Cathedral (very beautiful) and some of the surrounding grounds. For dinner we went to a Greek restaurant hidden away, can't think of the name of it now although I cant imagine Wells is overran with greek eateries.. it was delicious, we were slightly unsure as we were the only people in there, given it was a mid week but it quickly filled up and was full by the time we had our starters, really really delicious (prosecco on the menu was sweet) but great priced and I'd definitely visit again.

"A Little bit of luxury does you good!!"

Tasty_Mr_T, Southampton, United Kingdom 01/12/2017

Stayed here recently on Business and found that the hotel as been newly refurbished,. Right in the centre of town/city, shops bars cafes and cathedral all outside or close by. Perfect place for the Wells are walking out really. Lovely room overlooking the main street, it was a bit of a hike to the room from reception, but worth it as the room was well appointed with great furnishing and decor, it was a double room and as I was alone I had plenty of space but it would still be roomy enough for two!!. Clean bathroom with some good toiletries. Breakfast was good quality and plentiful and tasted good. The Wi-Fi signal is good and mobile as well as you are in the middle of the City of Wells (it is a city because it has a Cathedral) Lovely breakfast served by friendly staff. The Car parking is limited (30 spaces) and a bit of a manoeuvre to get in safely but otherwise and real class act of a hotel and I would recommend it.

"Evening at the Swan"

Ian A, Bath, United Kingdom 29/11/2017

Had dinner at the Swan Hotel, in Wells, last week. Will definitely be going again. Lovely welcome, elegantly decorated for Christmas, amazing selection of Gins, comfortable and unrushed environment with a warm fire and topped off with attentive service and excellent food. Very impressive with a nice feel of quality. Definitely worth a visit.

"Pre Christmas 4 day break"

User 28/11/2017

Once again another holiday break at The Swan (This must be our 6th visit). Nothing changes, we were greeted on arrival by Mark the general manager, who once again made us feel very welcome. The food,accommodation, and service were as high as we have always experienced. A distinctive, friendly, warm and comfortable atmosphere is always evident at this hotel no matter what time of year. May it never change. Michael and Suzanne Edwards

"The BEST Best Western - The Swan Hotel in Wells, Somerset"

ChrisW111, Wells, United Kingdom 27/11/2017

Excellent service; delicious food; beautiful surroundings and tasteful seasonal decorations. Well done Mark and team. With a group pof local freinds we enjoyed a really good evening. The dining room and the lounge afterwards for coffee, were comforatbke and relaxing.

"Culture Club's Night On The Tiles"

richardgreen12017, Wells, United Kingdom 27/11/2017

Excellent service from reception, throughout evening meal and relaxing in the lounge. Mark Tobin and his team are a credit to the business, not forgetting the head chef and young Ginny, a star in the making, you all got high praise from our Culture Club members.

"A memorable visit"

philipwelch21, Wells, United Kingdom 26/11/2017

Great food, wonderful views of Wells Cathedral, helpful staff and the best hotel manager I have ever met. The Swan Hotel has also built a well deserved reputation for supporting charities, local community events and improving the city's offer to visitors.

"A fantastic wedding reception and stay"

Jack B, Wells, United Kingdom 21/11/2017

We knew the Swan Hotel fairly well before we got married, so it wasn't too difficult to decide that this was the ideal venue to host our wedding reception. We contacted a few other places, but the very warm welcome we had at the Swan, along with the excellent rooms/facilities available, helped us decide that this was the place for us. Zoe, our wedding planner at the Swan, was excellent. She was very friendly and accommodating and worked really hard to make sure we had exactly what we wanted, even with 'last minute' changes. On the day itself, she was right there, on the front-line, ensuring everything went smoothly. We cannot commend her enough. All the other staff were very professional and friendly too - our thanks. The day was beautiful, and we are very pleased. The honeymoon suite was absolutely breathtaking, and definitely worth the experience. The wedding reception rooms we hired were quite spacious and smart but also had a nice 'cosy' sort of feel, matched with two well-staffed bars and a beautiful enclosed courtyard. The food and drink quality was excellent too, and quite reasonably priced (not too bad for 'wedding' prices, as can be expected). If you get the option (and the weather) photographs opposite the hotel front entrance, with the cathedral as a back-drop, makes an memorable photo opportunity. We had about 80 guests, and it was no bother at all. The hotel is ideally located in Wells too: close to shops and a local market. Overall, we strongly recommend this hotel as a wedding venue if you're in the area.

"Perfect Location"

smudgekins, Bristol, United Kingdom 19/11/2017

Hotel as been newly refurbished,. Right in the centre of town, shops bars cafes and cathedral all outside. Perfect place for the Wells carnival. Lovely room overlooking street so had a birds eye view of the floats from our window as they passed. Clean room and bathroom. Lovely breakfast served by friendly staff.

"Fantastic Group stay....."

Lisaloulou71, Plymouth, United Kingdom 13/11/2017

We have just returned from a group stay at this amazing hotel. The hotel, the food, the service and ALL the staff are great. Attentive & so helpful nothing was too much trouble. A great location with lovely rooms, log fires & scrumptious food.

"Great Hotel"

pigletReading, Reading 07/11/2017

We organised group ramblers weekend using this hotel as a base. From start to finish the staff couldn't have been more helpful. Avena the group bookings person was fabulous throughout ensuring we got just what we needed to make the weekend a success. 28 of us had a wonderful time, not a complaint from anyone which is quite an achievement! The food was lovely, rooms clean and well equipped, staff friendly and welcoming.

"Beyond the Call of Duty"

Dana C, Highlands, North Carolina 06/11/2017

The hotel is a lovely property with all types of rooms with friendly and warm staff including a cat named Snowball. Wells Cathedral is right out the front door and worth the visit as well as the garden. An extraoridinary thing happened at check out. I asked Aveda Shirley, the financial manager if someone could help me back out of the parking lot and she offered to bring my car around to the street. This is an example of old fashioned customer service.

"very enjoyable stay"

bowler2011, Sheffield, United Kingdom 06/11/2017

Very friendly professional staff, lovely room with comfortable beds and excellent food made our three nights stay in late October very enjoyable. This old coaching hotel in the centre of Wells is an ideal location for visiting the cathedral and the Bishops Palace, for which you get a discount on the admission when staying at The Swan.

"Excellent Sunday Lunch"

Leigh C, Bath, United Kingdom 05/11/2017

There's lots to like about Sunday Lunch in this hotel's restaurant. Friendly, professional waiting staff and excellent food. There is a set price for a 1, 2 or 3 course Sunday Lunch. On the day we ate the mains featured braised lamb, roast pork and roast beef. There was also a good veggie option and a fish dish. All the roasts come with a range of well cooked veg, lovely roasties and cracking homemade Yorkshire Puddings. Just about managed to cram in a dessert (v good brownie with choc sauce and salted caramel ice cream). The restaurant was busy, so worth booking in advance.

"Great location and such a lovely place. "

Sandra C, Leicester, United Kingdom 05/11/2017

Stayed for three nights on business. The bedroom was newly decorated and very fresh. Was a good size room with everything you needed. The breakfast room was great. Swift service and friendly. Ate in the bar and the restaurant and both I would recommend. All the staff are really friendly, professional and on the ball. From the reception area to the bar to the restaurant. Great place.

"Can't be beaten."

719taniae, Wells, United Kingdom 30/10/2017

I found all the staff to be very helpful and professioanl, nothing was too much trouble for them. The manager Mark Tobin goes above and beyond the call of duty, making everyone feel very special. We will most definitely be using The Swan hotel for future family occasions.

"The Best Hotel in the UK not just the West"

jonathane401, Wells, United Kingdom 30/10/2017

The Swan Hotel in Wells Somerset, is a fantastic experience. Never has so much effort to provide the optimum service been strived for. Mr Mark Tobin and his fantastic staff strive for perfection, and they achieve this through professionalism and expertise The Swan is as close to perfection as is possible.

"Perfect wedding venue!!"

User 30/10/2017

We recently had our wedding here and it was perfect. The staff could not have done more for us! The food was outstanding, the rooms were all lovely and all in all it was an amazing experience. I genuinely believe our whole wedding would not have been as good any where else! The cathedral suite was the most beautiful room I've ever stayed in and we didn't want to leave!

"Regular and would not have it anyother way"

Colbow, Nuneaton, United Kingdom 27/10/2017

Having now stopped on a regular basis at The Swan it becomes easy to take things for granted but I have to congratulate ALL the staff, they are friendly, professional, have attention to detail, and house keeping are excellent keep up the good work

"Perfect Location and lovely staff"

Merrilee M, Liberty, WV 27/10/2017

Our party of four loved the convenience of the Swan's location directly across from the Cathedral Close and it was also nearby several excellent restaurant choices, the Saturday market, all the attractions, and a Boots. The staff were stellar, particularly the host cat, Snowball, who charms everyone he greets at the front desk. The rooms are well proportioned and quite comfortable. The breakfast is excellent and plentiful and the service was top notch. The only down side is that parking can be a bit of a jam, which is only to be expected in this medieval town, but that adventure is easily sorted with a bit of patience and staff is very helpful. I would return in a heartbeat.

"A hotel fit for a cathederal"

User 25/10/2017

The hotel is perfectly situated for a visit to Wells. The room was clean and comfortable. The staff helpful and friendly despite being very busy when I stayed there. The car park entrance is a little daunting but it is not as difficult as it looks. Be sure to book dinner in the restaurant or you could like us end up being disappointed. Great place to stay.

"Cathedral Suite- Beyond Compare, Truly Magnificent!"

edloon, Basingstoke, United Kingdom 23/10/2017

Thanks to the amazing Lena on Reception, we were able to secure the Cathedral Suite for 1 night yesterday, Sunday. Yes the car park does have 2 tight turns but it was designed for 15th century horse and carts, not today's vehicles! There were plenty of SUVs in the small car park, a Jeep was parked next to ours so don't be put off! Check in was friendly and efficient, Lena showed us to our room (or more accurately, rooms, for there were 3 interconnecting ones). For once my partner was speechless! From all 3 large sash windows were right in your face, staggering views of the west face of Wells Cathedral. You could choose to view if bathing in the freestanding copper bath, or resting on the bed or maybe from one of the sumptuous chairs! My description can't do this suite justice, so I will share some photos below. The furniture was all period from a huge gilded mirror over a massive marble topped table, Louis XIV style chairs plus some more "modern" features such as a wind up gramophone, a long case Grandfather clock, I could go on. I was surprised that I could not locate the hospitality tray despite looking in all of the obvious places. I went down to see Lena and she smiled and apologised and she explained that you have to open the faux bookcase doors behind which was a full array of teas, hot chocolate etc. plus delicious cookies. Lena even provided a jug of fresh milk, nothing was too much trouble. The floor lighting around the copper bath, the rain shower and fresh flowers in the "lounge" area, all added a touch of luxury. Lena had booked us a table in the 15c restaurant downstairs, the Swans' 2 AA rosette eatery. We went for the 3 course option which was a very reasonable £27 each considering the quality of the food. I had the ham hock, leek and chicken terrine with home made piccalilli and sourdough bread, very good. My partner's butternut squash soup was well received. My main of pork belly was again top notch and my partner's plaice was enjoyed, despite a few tiny bones. We both elected to have the steamed orange pudding with mascarpone, devine! Full of flavour with a light airy sponge and orange jus. Service was impeccable, attentive but not intrusive. Breakfast was of a very high standard, serve yourself for the buffet items and then your choice cooked to order. My full Somerset grill was excellent with good quality ingredients, my partner had the vegetarian option and although she received fried eggs rather than scrambled as requested, she didn't mind. So overall, a most enjoyable stay, the Cathedral Suite is probably the best room(s) that I have stayed in. I thought that accolade would go to the 5 star Intercontinental in Madrid, where we had a suite which was exceptional but that didn't have the same views, even if they did have a top hatted chap on the door! Trouble is if we stay here again, which we surely will, my partner will settle for nothing less than the Cathedral Suite! Better start saving. Without exception, as well as Lena's star performance, all of the staff we encountered were polite, friendly and efficient. They were dealing with a large shooting party during our stay, but they took it in their stride. We booked directly with Best Great Western Hotels for this stay.

"Excellent stay at The Swan."

FlossieG65, Worcestershire, United Kingdom 18/10/2017

We recently spent 2 nights at the Swan. We were made very welcome by the young woman on the reception desk and booking in was speedily completed. Our room was in the Coach house which has recently been refurbished. Lovely clean room and bathroom and very tastefully decorated. Breakfast was very good and again, the staff were all friendly and efficient. I think the Swan provides excellent value. One or two points to consider... our room faced onto the High Street and there is some traffic noise to contend with. It didn't bother us much but might be a factor to think about for some people. Likewise, the Coach House room which we had is up 3 flights of stairs. Not good if you have mobility problems so ask when you book.

"Two night stay from Devon"

BrianLydiaRothery, Plymouth, United Kingdom 14/10/2017

Having previously stayed in lots of Hotels within the UK , this is amongst the best ! Very bright clean and tidy facilities, friendly staff and will return soon without hesitation , well done Swan Hotel :)

"Beautiful old hotel - a fantastic stay."

Sally F, Northampton, United Kingdom 13/10/2017

This hotel is in a very old building which faces on to the cathedral. Access to the car park behind is via a higgledy piggledy roadway between the hotel buildings and would be quite tight for a large car but there is plenty of parking space. Staff are very friendly and helpful. Our room was not in the main building and it was well decorated, quiet and very clean. We ate in the restaurant one night and the food was excellent - a good choice for each course and everything was well- cooked and tasty. There was also a good choice at breakfast with a buffet style continental breakfast as well as several hot items to order. A nice lounge area to sit in after dinner or at any time during the day. I would highly recommend this hotel and hope to return another time.

"Everything about this hotel was spot on."

User 12/10/2017

On arrival we were greeted by the Reception staff then shown to our rooms. Our room which was on the ground floor was well prepared and supplied everything that you needed. Dining staff were faultless

"Best Holiday in a long time"

Ann T, Pwllheli, United Kingdom 11/10/2017

Everything about this hotel couldn't be faulted from the checking in to leaving on the last day. As there were stairs to be climbed to our room a member of staff carried them up to the room for us. Room was spotlessly clean (and even smelled clean !!). Food was lovely - choice of 3 starters, 3 mains and 3 sweets plus tea or coffee afterwards. Breakfast was self service for starters and waiter service for the cooked breakfast - I had the chef special, Taunton Toast with crispy bacon every morning (which was a sort of Welsh rarebit and very tasty) my husband had the Full English which again was excellent. I would go back again to this Hotel and would recommend it to everyone

"The rooms we were offered we very tired indeed"

Moira102, Swindon, United Kingdom 09/10/2017

Avoid room 23 not old world charm but terribly warn out with peeling paintwork and wallpaper. The mattress dipped in the centre needing us to hang on to the bedframe of the four poster to get out of it. I wanted to leave in the middle of night and return home. We were offered and changed to room 20 in the morning, the place is a joke this room had nowhere in the bathroom to put any toilet bags and housed an ironing board not that there was any room to put it up. This four poster bed was high and I had to stand on a chair to get into bed as it had 2 mattresses but at least it didn't dip badly in the middle. The room was rather small and not the deluxe room we had booked. The bar and restaurant menus did not change at all for the 3 nights of our stay, fortunately there are plenty of places to eat nearby. After the first mornings breakfast I avoided it for the rest of the stay opting to eat in the little restaurants in the market place instead. Being a platinum Best Western reward holder we have stayed in many of the groups hotels this unfortunately was not to the normal Best Western standard and although I loved Wells I would avoid this hotel completely on my return. Please negotiate the entrance to the car park carefully to avoid damage to your vehicle. Wifi is intermittent in bedrooms.

BWSwanHotelWells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to post your comments. Please be assured that the opportunities in room 23 have now all been rectified. I would like to thank you for bringing the issues that you experienced to my attention.

"Really lovely hotel with fantastic location"

PhiljLichfield, Lichfield 08/10/2017

Visited Wells last minute as a result of Monarch collapsing. We arrived at the Swan hotel a little early but, as the room was ready were allowed to check in. Driveway to the car park needs careful negotiating but there is room. The hotel faces Wells cathedral - really lovely view. Reception were very helpful, recommending restaurants and bars. Our room was very nicely decorated, very comfortable with everything you need, including mineral water each day. The whole hotel is spotlessly clean and all the staff, including trainees very polite and helpful. Breakfast was first class and plentiful with locally sourced produce. Areally enjoyable stay in a lovely part of the country. We will definitely return.

"Birthday Celebration"

Karen M, Blackpool, United Kingdom 08/10/2017

Had a 2 night stay with evening meal and the food was excellent. We had a room in the coach house it was lovely and quiet great big bath had everything we needed. The staff where lovely very helpful gave us plenty of information on things to do and visit great part of the country to explore the cathedral is amazing

"Very underwhelmed"

AngieNewZealand, Sydney, Australia 02/10/2017

Friends & I had lunch here as it is well located in the city centre with great views towards the cathedral. The furnishings and decor were pleasant and the staff were welcoming, but the food we ordered was quite disappointing. I would have expected a Best Western hotel to offer better than average pub food in the lounge area, where we sat. The menu choice lacked imagination, and when we received our orders it was definitely not as good as I could have cooked at home. The food was served on cold plates so my meal cooled down rapidly. Having eaten at other establishments in Wells, I would say the dining experience here was well below standard. We were not staying at the hotel.

BWSwanHotelWells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to post your comments. Our bar food menu is currently changing from the summer snack offering to a more substantial winter offering. Guest feedback is very important to us and we are looking into the issues that you have raised. Once again, thank you for bringing this to our attention. Kind regards Mark Tobin General Manager

"Mid week birthday celebration"

amysdad, np26 3ls 29/09/2017

The car park has limited spaces and has difficult access. We didn't watch a lot of TV but the picture pixelated (weak signal?) too frequently. The location of this hotel is the primary reason we booked this hotel. I upgraded our room to look out over the cathedral - an expensive option, but the view and location were excellent. The food was superb, served by professional and helpful staff. Our room was clean with sufficient power plugs.

"Wonderful stay"

Roomeycannock, Cannock 26/09/2017

We stayed here for two nights for our Wedding anniversary en route home from Cornwall. It's a beautiful old hotel which overlooks the Cathedral, the staff were very friendly and polite, the food was delicious both the breakfast and evening meal. The room we had was in the main building and was clean and well kept. We had been advised that on the Saturday night there was a wedding and there could be some noise up until midnight, we appreciated the heads up, but to be honest there was little or no noise that disturbed us. All in all a good stay in the beautiful city of Wells, and we will certainly return at some point.

"WHAT A fantastic Hotel , in the heart of Wells"

655bridgeth, wells, United Kingdom 25/09/2017

Such a amazing hotel , The manager and his team are excellent in taking care of you , Very welcoming ,accommodating ,and very professional The food and the service were excellent , we really cannot praise this Hotel enough ,and the location is ideal ,Wells its self has excellent amenities

"Third visit to this hotel"

jess59Wales, wales 24/09/2017

We stayed at this hotel in 2009, we went back for a break at the weekend for my birthday and I have to say it's changed for the better in every way, this hotel is right in The middle of the delightful city of Wells, very central for all the shops and right opposite the beautiful Cathedral, since our last visit the hotel has been refurbished , we stayed In The Coach House which is just behind the hotel , it has 15 bedrooms. I Think and has been done beautifully, the only downside for our room was it was overlooking the high street and in the night it was very noisy, I don't think the windows are double glazed which is odd seeing as it has just been done out, and we had a shower instead of a bath which I didn't realise, but it was a large beautiful room. As for the food, the cooked breakfast was wonderful, I am very fussy about how my eggs are cooked and they were done absolutely perfectly, but there wasn't much choice in the juices etc, our evening meals were also very good and the staff were all great particularly the head waiter who was very helpful. This was our third visit to his delghtful old world hotel and we hope to go back very soon, Wells is such a lovely place, small but perfectly formed as they say lol. One other thing try to get there early as they have a very small car park, and it's first come first served, for an extra special treat or for a special occasion, book the amazing Cathedral Suite, absolutely stunning !!!!

"a great place to stay"

Julie L, Brecon, United Kingdom 22/09/2017

stayed this past week. Great room, clean, comfy bed. Fantastic staff from the housekeepers, reception, bar staff and waiting staff. All very polite, friendly, professional and could not do enough for you. I hope the bosses appreciate the team they have. Thank you to you all.

"Beautiful setting"

Jacqueline771, Cardiff, United Kingdom 18/09/2017

Our stay was one where everything went well! Warm efficient welcome everything explained at reception nothing too much trouble. Very kind to our elderly mother. Gorgeous room in historic part of hotel beams lovely interior design. Evening meal in hotel dining room delicious. The hotel has outside area opposie the entrance where one can enjoy the splendid view of Wells Cathedral whilst having morning coffee or sipping glass of wine. Recommend highly.

"Lovely View, Good Food"

royshereturn, West Midlands 15/09/2017

We had a stopover at The Swan in mid-August on our way to Devon. Check in was swift and we were directed to our room which was up several flights of stairs (we were aware of this as we asked for a room with a Cathedral view). The room was of a good standard although it was quite small for a Superior Double. We had a lovely view of the Cathedral and the hotels outside dining area.The standard of decoration throughout the hotel was good and in keeping with the age of the building. We dined in the restaurant in the evening (it was not fine dining with small portions, just good food with very reasonable portions). There seemed to be a lot of positive comments from other diners regarding the food. . All of the staff were helpful, very attentive and polite. We would stay again but would upgrade to a Deluxe Double as they looked very good.

"Wonderful repeat visit"

Curatorgirl, Exeter, United Kingdom 13/09/2017

We've been here before on several occasions as the location is perfect (opposite the Cathedral, next to historic main street and market place). The staff were very friendly and helpful, our room was lovely with a very comfy four poster bed, and the breakfasts were tasty. As on previous visits we couldn't eat dinner as they were fully booked, but there is a wide choice of options nearby - ranging from lovely restaurants to Waitrose for sandwiches. We'll be back.

"Great location"

Freemsdreams, Slough, United Kingdom 08/09/2017

Stayed for 1 night but would happily return. We had a lovely room in the recently re-furbished part of the hotel.(It could be tricky for less able visitors as was accessed by steps outside and stairs inside.) Really friendly staff, brilliant location and good breakfast. We wouldn't hesitate to return if visiting the area again.

Mark T, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer Thank you for your lovely review, we look forward to welcoming you back to the Swan Hotel again soon. Best Wishes Mark Tobin General Manager

"Great Service"

LilyLawler, London 03/09/2017

We stayed here at the weekend as we had a wedding in Wells - very comfortable room and bed with all you need. The hostess was very kind and very friendly. Had a wonderful breakfast this morning also - very good service and would definitely stay again.


25Silver, Essex, England 03/09/2017

We stayed here for two nights and found the hotel to be lovely. The room and bathroom were clean and the shower was excellent. We enjoyed a couple of drinks in the walled garden bar on the Friday evening and were pleasantly suprised to find them to be half price as it was 'Happy Hour'. Food in the bar was very good as was the freshly cooked breakfast on both mornings of our stay. Our room overlooked the walled garden and we were told in advance that there was a wedding reception taking place on the Saturday but that it would all be quiet by mid-night and it was. The hotel is in a great location in the middle of the city and just across from the cathereral. The staff were all very helpful and the reception staff went out of their way to print off a map so that we could walk to Wookey Hole and back - a very pleasant circular walk I would definitely recommend this hotel

"A successfully updated 15th century hotel"

susanmccallum, Honolulu 02/09/2017

The Swan was delightful: the room, the staff, the restaurant, and especially the location. I arrived at midday and had a bar lunch which I ate on the hotel's terrace which is across the road from the hotel with a full view of the front of the Wells Cathedral. The hotel dates from the early 15th century and now combines a number of the surrounding buildings. It's the only very old hotel I've stayed in that has been successfully updated to the 21st century without losing its charm. But it's sure not suited to anyone with physical disabilities. No lift, and there are stairs everywhere and most rooms are fairly small. I was assigned Room 3 which was way at the back and not bordering on any other room. It was small so would be a squash for a couple, certainly Americans who are used to space. But it had everything you could want except air conditioning. But the windows open, can be propped open at various angles, and in any case, England isn't known for heat. And there is a fan. Room 3 has a spacious tub room next to the bedroom, and then off that, through 18 inch walls, is a daylight room with a large sink and a toilet. I suspect it was originally in another building or added on. I had dinner one night in the restaurant and it was good as was the service. I planned to eat there my second night but there was a large group and I didn't want to eat late so I had a meal in the bar at a table in full view of the cathedral. The staff couldn't have been more helpful, genuinely friendly.

"Unrestful experience and little help"

351MingD, Kuala Lumpur, Malaysia 29/08/2017

We had a most unfortunate experience during our 2 night stay at the Swan last month. First off let me be fair to point out the positives - lovely historic building. We found our room to be small but charming and tasteful. Reception service for general requests prompt and professional. Location amazing and central - right across from the Wells Cathedral. Parking though is a squeeze with scarily tight turns. However, be warned that the hotel is popular for weddings, esp. for weekends. We saw quite a few marketing pamphlets for wedding packages. Needless to say, there was one during our stay. We were placed in a courtyard room directly facing the banquet area. We asked to be moved but was told the hotel was full. There was a live band playing till 11pm and guests still chattering right outside our room past that. Whilst I don't begrudge celebrations, I do blame the hotel 1) for not warning us ahead before our arrival or during check-in although when I asked to move rooms, the reception said they had notified us ahead via email of the event. We never received any such email; 2) room arrangements should have been made to place non wedding guests away from the banquet area. By the next day - I would at least have hoped for some peace and much needed rest but again our sleep in was interrupted by radio music and noise by either the clean up crew or maybe other guests. The walls are thin and windows are not double glazed. In any case if you do book at the Swan - request for rooms away from the courtyard. Event or not - that area always has guests mingling for drinks or just hanging out. During our stay, my husband had a dental emergency and was in a lot of pain on a Sunday. We called the hotel reception for assistance, was given a contact and told that it was only open the next day. That was hardly helpful. I was quite distressed as it is and wasn't up to kicking up a fuss. I had other priorities. I ended up researching the internet and calling a NHS hotline for help, finally finding an emergency after hours contact from a centre just down the street. They were really helpful and had a dentist call us right back, yes on a Sunday night too. I really thought the Swan could have been so much more helpful. They didn't even follow up or ask after our condition the next day. If the Swan administration is reading this, you might note that doctors and dentists in your town do attend and render services to hapless foreigners after hours. You might do well to update your medical refs to incl contacts of 24 hour medical assistance and adopt more sympathetic attitudes to your guests in need. To be fair, I'm not implying there was rudeness but then I don't think I need to turn up crying or banging tables to get assistance when I've clearly said it was an emergency.

"This hotel serves excellent food in a well run restaurant."

GeorgeB1, Bedfordshire 25/08/2017

We stayed two nights;Sunday and Monday, and ate two breakfasts and dinners. We enjoyed everything and thought it all to be of a very high standard. Our first meal was on Sunday evening and when we arrived the restaurant was already crowded including a tour group of more than thirty! We feared the worst, but service was quick, efficient and very pleasant. This standard was maintained at every meal. There is a fixed menu with sufficient choice at each course to ensure variety over a few visits. The hotel is in a historic building and this has pros and cons. The bedrooms are on several floors and across several buildings. There are many stairs and no lifts. Staff are very helpful with the management of luggage. Our bedroom (38) was clean, comfortable, quite spacious, light and airy with a good sized bathroom (shower over bath). We had no traffic noise but some internal noise from creaking floors both in our own room and those adjacent. On arrival I had been disappointed to be allocated to a room that had not been made up, but this was quickly resolved. At that point I did not expect to be writing a favourable review! However, the new room, food and service soon improved my disposition. The hotel has an outstanding location in Wells, a garden (across the road) with direct access onto Cathedral Green and unmatched views of the Cathedral. There is also a very quiet courtyard garden at the rear. We would stay (and eat) here again and we will recommend the Swan to friends and family.

"Wells Unchanged"

garysW5816FA, Basingstoke, United Kingdom 23/08/2017

The hotel is located directly opposite the cathedral and the terrace is across a quiet street at the edge of the cathedral grounds. Wells town center and market square is unchanged and only 100 yards from the hotels coaching entrance. Not all rooms have a view of the cathedral and many are located in the courtyard building of this historic coaching inn. The rooms are modern and well equipped for this type of establishment with some being updated. Parking although tight within the courtyard setting was adequate I had no issue finding a place to park.Our meal in the '15AD' restuarant was excellent. An excellent base if you are exploring the surrounding somerset landscape.

"Probably quite nice 10 years ago"

Sprayfinger, Loughborough, United Kingdom 21/08/2017

The strong smell of urine in the reception and lounge area was very off-putting from the start. The hotel was probably quite nice 10 years ago, but since then I don't think it has been decorated, maintained or certainly cleaned. The carpet in room 41 was disgustingly dirty and matted and we left without staying for our three day break.

BWSwanHotelWells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to post your comments and observations. Guest feedback is very important to us and we are investigating the issues that you have brought to our attention. Kind regards Mark Tobin, General Manager

"Lovely Old World Hotel"

Richard N, Winchester, United Kingdom 17/08/2017

My wife and me stayed for one night to celebrate her birthday. The room we had (no.48) was spacious, comfortable and quiet. It was up a few flights of short stairs. The staff were very friendly and helpful. We ate in the hotel restaurant for dinner, the menu was varied and the food was superb. The breakfast next morning was also excellent. The only disappointment was the Gin Bar which we found under-whelming with little atmosphere and unless you had a double or even treble of your chosen gin it was highly unlikely you could tell what gin you were drinking. As a couple who know their gins we found this a big disappointment.

"Short break in the centre of Wells"

James C, Glasgow 17/08/2017

This hotel is over looking Wells Cathedral and the lovely green space in front.It is located near the shops and market place.The Bishops Palace is adjacent to the cathedral and has lovely walks around the moated area.Wells is very convenient for touring Cheddar Gorge and the wider Somerset area.

"Great Britain at its Glorious Best"

little_miss_leanne, Worcestershire, United Kingdom 16/08/2017

From the moment of arriving at the hotel we were greated with an excellent front of house team, helpful and knowledgeable of the area. The hotel reception was very clean and inviting, Plenty of comfortable seats and a huge fireplace, although not lit at this time of year it looked perfect for sitting around for a return winter trip. The bar opposite has a happy atmosphere. The location of the hotel is directly opposite Wells Cathedral, having such a magnificent building right infront of you as we stepped outside of the hotel makes for a wow moment. On a quiet street it allows for plenty of time to stand and take in a magnificent view. Not only stand but sit in the hotels outdoor dining and drinks area. Wells has so much to offer from the Cathedral, Bishops palace with its amazing gardens and walks around the moat and fortifications. Plenty of high standard cafe's and restraunts. A good few pubs to quench a thirst after a long walk around the town. Back at the hotel we were given a beautiful room perfectly decorated with a large comfortable four poster bed and the most incredible view looking out to the cathedral. Down for breakfast in the morning, again greated by a friendly team of staff. The cooked breakfast was delicious and there's plenty to choose from for a healthy option. The swan hotel is a perfectly placed hotel, with parking spaces in its own car park. A great location with plenty to see and do. Clean and well decorated. An excellent team of staff. We made the right decision to stay here and highly recommend. We will be back for a longer break.

"Cool gin"

RodgerAnne, Cheddar, United Kingdom 10/08/2017

The hotel has an interesting gin bar with exactly 100 different gins on the menu, each accompanied by a paragraph explaining the infusions and botanicals of every gin, with the choice of three different mixers. There is the option to sit outside, directly in front of Wells Cathedral, the drinks being brought outside form the bar. Prices for a double are very reasonable and it's a fine way to spend the time before dinner which is served in a pleasant dining room. The menu is comprehensive, food is beautiful and the service is great. All in all a highly recommended dining experience.

"Overpriced and rubbish room"

User 10/08/2017

Our room cost a fortune (£174) but smelt of damp, was really tired and decorated like a 90s student flat. The double bed was bowing in the middle so we slept in another room which had bunk beds that looked like they belonged in prison. Don't let them convince you to stay in the Muse apartments at the end of the car park and pay more - they are horrible. When we asked for some money off the staff accused us of lying about whether we had requested a different room the night before. The location is great but most hotels in Wells will be very near the centre so I don't think it's much of a benefit. We would have tried to find another hotel but it was a very busy time of year. Not recommended!

natashamw, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to write a review of the hotel. I was naturally disappointed to read some of your comments. According to our records, we were expecting you on a different day. As you say, August is a very busy time for us and we often have little availability. Swan Mews apartments are popular with families with young children. To date, we have received no complaints about the bedding in this room but I will now replace the mattress. I have investigated the room thoroughly and can find no trace or smell of damp. I have asked our housekeeping team to be especially vigilant going forward. I sincerely hope that I have the opportunity to welcome you back to the hotel in the future. Kind regards Mark Tobin

"Quaint hotel friendly staff"

heathherring, Manchester, United Kingdom 03/08/2017

Stayed here last week on our way to Plymouth Wells is a beautiful city well worth a visit. The hotel is very interesting with some beautiful features. We opted for a superior and it was comfortable and well decorated. My only gripe with the room was the temperature as it was far too hot and the windows hardly opened to let in any air. The restaurant was a disappointment too as my fish tasted strange and had to be sent back. The staff dealt with it well and changed it immediately and gave me a free glass of wine by way of an apology. There is a good choice for breakfast and this made up for previous days dinner. We enjoyed the hospitality of the staff and loved Wells.

"Peace in Wells, England"

love_london81, Wiltshire, England 02/08/2017

We spent a lovely evening and night in Wells this week, celebrating our 36th wedding anniversary. The Swan Hotel is a wonderful place to relax and rejuvenate with a view of Wells Cathedral from our four poster room, unsurpassed. Evensong on the 100th anniversary of the Battle of Passchendaele was especially memorable. Why wait for another anniversary? ;)

"2 Night Stay"

EllieL199, Watford, United Kingdom 31/07/2017

My husband and i stayed here for two nights last week. The hotel is full of character with a well stocked bar...ideal for gin lovers! Our room was in the attic of the coach house and although it had quite a few stairs someone would of helped with our luggage had we of asked. All staff were attentive and we particularly felt that Lena on front desk was fantastic. Friendly, chatty and a pleasure to deal with. Food was also delicious. Would highly recommend.

"Sunday lunch"

soniavbuk, Walton on Thames 30/07/2017

We had a family Sunday lunch at the Swan. I've been here before. It's a plush dining room offering 1, 2 or 3 course lunch options on their menu. Easy parking at the back of the hotel. The food was very good and the staff friendly. We had drinks in the reception area before dinner.

"Great location"

Joan G, Bath, United Kingdom 30/07/2017

We wanted a quiet couple of days , illness meant we could not venture far. The Swan is lovely, asked for a quiet room and was given one in the refurbished coach house, small but delightful everything one needed. Everyone was so helpful , food very good I have quite a restricted diet but the staff were very happy to accommodate me. Special mention of Emma who was on reception in the evening .would not hesitate to return for a longer stay.

"Brilliant service"

User 27/07/2017

I stayed overnight in this hotel room only. It was only for a flying visit, and so didn't get to experience the food. However, I was travelling in an electric car, and phoning ahead to the hotel they went the extra mile to reserve the parking space with the charge point for me and then when I arrived checked all was OK. I didn't expect this, especially for a visitor who was only going to be there for a few hours in bed! Brilliant. In addition, room was comfortable with all the normal nice soaps and extra expected. Would love to stay again for longer, especially as Wells is a lovely place as well.

"Swan Hotel Wells"

Martyn R, Halstead, null, United Kingdom 24/07/2017

I have been going to the West Country for more years than I care to mention and been staying at the Swan Hotel in Wells, I have over the years looked for better accommodation but the Swan makes it very difficult as it just gets better every time I visit, so I would like to take this opportunity to say a big thank you to Mark Tobin and all his wonderful staff 10 out of 10 again.


one1worldtraveller, Ottawa, Canada 23/07/2017

Great location, the property has lots of character and excellent customer service. The food in the restaurant never disappointed us. Highly recommended, will definitely stay here again on our next trip.

"Lovely hotel and location"

Tim W, Truro, United Kingdom 14/07/2017

Lovely hotel and beautiful location in Wells, highly recommended. Bar and restaurant very good. Hotel rooms have been refurbished to a very high standard and are very comfortable. Only limited parking available but lots of public car parks if hotel full.

"Great location, characterful hotel"

keithfryan, Boughton, United Kingdom 12/07/2017

Large group of motorcycling enthusiasts stayed here for the weekend. Rooms are comfortable and well equipped. If possible try to get a room on the front as it overlooks the beautiful cathedral elevation. Friendly and helpful staff. Good choices on our group set menu, good food reasonably priced.

"Comfortable and friendly"

J6540LCdavidc, United Kingdom 10/07/2017

Room slightly dusty and dark. But satisfactory. Food and service healthy and good value . Wonderful position and will visit again to visit the charming city of Wells. Excellent access to the town for a short break holiday. The cathedral and bishops castle are excellent . Well sign posted walks with informative plaques throughout. Compulsory posting of 200 charaters on TripAdvisor is becaming tediuos and I will decline to use this website again.

"Well situated"

BoehmBawerk, Oxford, United Kingdom 09/07/2017

A classic coaching inn and very central in this small, low key city opposite the fabled cathedral. Service was great and everything was how you would expect it to be although the bathroom was utilitarian for the price and the room on the small side. Entry to and from the car park is a headache and at the wrong time requires much backing up and ceding of ground - but one should blame medieval burghers for that and not Best Western. Overall, a good option for all you might want to do in Wells but one might expect a greater degree of luxury for £120 plus.

"Excellant location"

James F, Ripley, United Kingdom 08/07/2017

An excellant location for visiting Wells supported with a team of staff that are professional from booking the room to checkout. The restaurant was good and the area outside a wonderful place to look at the Cathedral whilst enjoying a drink. The car park figures in many reviews but with care is not an issue. Only one thing grated whilst the bar drinks were average for an hotel a Prosecco was £9.50 OTT. If you take the wife get her on pints it's much cheaper. Suggestions for the manager the car park entrance mentioned above with tight S bends through the archways would benefit from traffic mirrors so to enable drivers and pedestrians to enter and leave safely. Also the sitting area on hot days could benefit from parasols. However, we would visit again without hesitation.

"Squeaky, but it's an old hotel !"

LordBoon, London, United Kingdom 04/07/2017

We had booked two rooms, as it turned out, on different floors, bit of a task getting the suit cases up to top floor as there is no lift, as lots of oap's stay here, not sure how they coped with the stairs. Floor boards are very squeaky, but it's an old hotel, i'm sure some travellers find it quaint, i found it irritating, especially whilst visiting the loo in the middle of the night. We couldn't dine in the restaurant at a time we wanted as there were functions on both nights of our stay, there are a lot of functions. There is a great little restaurant opposite called Ensemble, and a very good Italian restaurant 50 yards away. We, and other guests, had issues with fuses, especially whilst using the kettle, we had to change rooms for second night, staff fixed the problem apparently. Overall, i would stay here again as it's opposite a fabulous cathedral and the staff do their best with an aged, but stoic hotel.

"Excellent location, but not a good or characterful hotel"

Dickonbear, Paphos, Cyprus 29/06/2017

Our stay got off to a bad start when we were left to hump two heavy suitcases up two steep flights of stairs to our room. In the absence of a lift, an allegedly 4* hotel should automatically assume responsibility for getting bags to upstairs rooms. Our room had a small four-poster bed and an adequate en suite bathroom. But there was no minibar and no air-conditioning. It was swelteringly hot at night, even with the fan on, and we did not sleep well on either night of our stay. The restaurant offers a decent range of dishes, but a limited wine list. The bar boasts 100 gins, but does not have any interesting ideas on how to serve them. For an ancient inn, both the bedrooms and public rooms are surprisingly lacking in character and period features. The location - right opposite the cathedral close - is excellent. And room rates are very reasonable. But it was not a pleasure to stay here.

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to write a review of the hotel. I was naturally upset to read some of your comments. There are restrictions on what we can change in the fabric of this building. Our historic hotel is listed, (it dates back to at least 1422) so we are unable to install air conditioning or a lift. Porterage is available and this should have been offered to you. I am sorry if this was not. Our wine list has been compiled with the assistance of an industry expert and we believe it is well-balanced. We are always happy to receive wine recommendations from guests. As you mention, we stock over 100 different gins. We have an on-going training programme in place for our Food and Beverage team and I will ensure that gin service is on the next agenda. In the modernisation of these premises we have always been careful to ensure that period features are retained (for example the oak panelling in our restaurant). Often we are criticised for maintaining too many. It is a hard balancing act. I sincerely hope that I have the opportunity to welcome you back to the hotel in the future. Kind regards Mark Tobin

"The terrace view of the cathedral is unsurpassed"

alira, Chicago 28/06/2017

We stayed in one of the flats in the interior courtyard. The bedrooms are upstairs from a narrow staircase, so keep that in mind. But it was all nice and comfy. The parking is tight but free. It's very well-located, just off the High St. The afternoon tea (or evening cocktail) on the terrace looking out at the Cathedral is inspiring. It's really lovely. The tea is nice too-- but the view.... The best in town. Good wifi, to get prosaic here.

"Golden Wedding"

Shirley B, Plymouth, United Kingdom 26/06/2017

My husband and I hosted a celebration lunch for family and friends for our Golden Wedding. The food and service were excellent. Nothing was too much trouble and any extra requests were easily accommodated. We would highly recommend this hotel for any similar occasions.

"Good service and location but disappointing facilities"

Millie B, Newmarket, United Kingdom 22/06/2017

Well situated with a lovely patio/beer garden across from the main entrance through which you can step out onto the cathedral green. The hotel itself is a lovely old building, tastefully decorated and some excellent staff. The room had no air conditioning and, provided with only a desk fan, was too hot and very uncomfortable - while old buildings will have restrictions on modernisation, this was a deal breaker for us, with temperatures in the 20s overnight. We had to soak hand towels and drape them on us due to the heat in the room. The bathroom was a little small, yet adequate. However, some black mould around the bath tiling and unkempt bath panel were off-putting. The decor in the bedroom was nice but paint was peeling away in the window alcove. There does not appear to be a lift, and with steep stairs/meandering corridors, is probably not suitable for customers with mobility issues. We also found that breakfast was not included and would cost £19 extra per person. At £169 for the night, with no air conditioning, no breakfast and some maintenance/cleaning needed, we felt it was overpriced - very disappointing for such a lovely building.

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank your for taking the time to write a review of the hotel. It was good to read your positive comments. As you say, there are restrictions on what can be changed in the fabric of this building. Our historic hotel is listed and dates back to at least 1422, so we are unable to install air conditioning or a lift. Somerset recently experienced some extreme weather. It isn't usual for Wells to bask in temperatures in excess of 30 degrees celsius! I have informed our housekeeping and maintenance teams of your comments with regard to the décor. We have a rolling bedroom refurbishment program in place, so rooms are constantly updated. As with the vast majority of hotels, booking on a room only basis and requesting breakfast is more expensive than booking on a bed and breakfast basis. Our best offers are for bed and breakfast or dinner, bed and breakfast. I sincerely hope that I have the opportunity to welcome you back to the hotel in the future. Kind regards Mark Tobin

"A bit disappointing"

trudihair, Newton Abbot, United Kingdom 17/06/2017

I was disappointed with my was too hot..even with a fan on. The twin had comfy beds and nice carpet but the bathroom was pokey and actually needed a good clean. For £173 a night I felt it was very disappointing.the shower partition was very grotty and the bathroom looks like it needs an update. Down stairs the hotel is nice with a lovely are to have drinks with a view of the cathedral. I'm sure we just were unlucky with the particular room that we were given. Excellent location and drinks nor too expensive. Next to a very good Thai restaurant.

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to post your review of the hotel. Wells recently basked in extreme temperatures of over 30 degrees celsius. In an historic and listed building such as ours there are restrictions on what can be altered and we are not permitted to install air conditioning. I have informed our housekeeping team of your comments. We have a rolling bedroom refurbishment program in place, so rooms are constantly updated. Thank you for your positive comments. I sincerely hope that you will visit us again in the near future. Kind regards Mark Tobin

"Brilliant hotel for a short break.."

Janeda58, North Yorkshire, United Kingdom 16/06/2017

Have just returned from two nights at the Swan Hotel in Wells. The service and the standard of the rooms both excellent and very good value too for the dinner, bed and breakfast deal. The hotel is ideally situated with a lovely garden and bar overlooking the palace green. Would definitely recommend.


Victoria1513, London, United Kingdom 15/06/2017

The parking is found through a narrow coach way so I was glad I was in a tiny car. The welcome at reception was friendly and professional with everything ready for me and helpful info. My room was lovely but the bathroom was very narrow indeed. I assume every room is different given it is grade 2 listed. I was made to feel at home in the restaurant, the service was friendly and efficient and the food was very good. My only challenge was how unbearably hot my room was - so so so hot and no zircon or fan.

"Lovely Hotel"

Colbow, Nuneaton, United Kingdom 15/06/2017

just spent 3 nights at the Swan Hotel, found the staff very friendly and helpful, food was really nice although could do with having a more varied menu, my twin room was of a good size. For me this hotel is ideally placed in the centre of Wells with its offering of restaurants Their car park is shall we say challenging especially if in anything but a small family car Keep up the great work, I will certainly return

"Bad nights sleep due to traffic noise"

David H, Canterbury, United Kingdom 10/06/2017

Wrong size bed in the 'superior room' (41) should be a Queen bed and was only a standard double. Single glazed windows don't stop the noise of bins being emptied and deliveries at 5am. A good night's sleep is impossible.

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to review our hotel. I was obviously disappointed to read your comments. I was sorry to hear that you were woken early. The Swan Hotel is an historic, listed building and for these reasons we are not permitted to install double glazing. For readers of this review, I would like to point out that room 41 is on the second floor of the hotel. It is one of our most popular rooms (it has a tremendous view of the West Front of Wells Cathedral) and features prominently on our website and in promotional material. I don't recall ever receiving a complaint about the size of the bed in this room and believe that the bed is the correct size for the room. I sincerely hope that you will visit the hotel again. Kind regards Mark Tobin

"Long weekend"

User 01/06/2017

Nice clean hotel and friendly and helpful staff. We asked for a change of room and this was done with no problem. Just need to be careful when driving to the and from the car park as entrance is a bit narrow

"Wells, Somerset Best Western plus Swan hotel"

Owen B, Kleve, Germany 29/05/2017

The Best western plus hotel Swan is located just against the cathedral and the Bishops palace is just a minutes walk away around the corner. Hotel is really nice. Staff is very friendly and correct. If you are in the Neighbourhood Wells is a wonderfulp town to visit and i can recommend the Swan hotel for your stay.

"Good place for a short break."

User 25/05/2017

We were here for a short stay, which coincided with the two best days of the year so far. The hotel is situated on a busy road in the centre of Wells. It is composed of a fine ancient building on Sadler Street plus some annexes behind. The hotel is blessed by having a terrace opposite the building overlooking the Cathedral Green which on such a day as we had, is a perfect way to watch the evening light play on the magnificent Cathedral front whilst enjoying an icy white wine ( or beer). The hotel has many rooms with creaky floors as you might expect in an ancient building such as this. Our room although quite small was well decorated with comfortable furniture. The staff are friendly and obliging. The breakfast here is very good with options that can be ordered from the kitchen it is served in a pleasant dining room, where dinner is also served (not taken). I would recommend this hotel for a short break (or longer).

"Lunchtime visit"

Football_Mad_13, Bristol, United Kingdom 24/05/2017

We visited the hotel on a quiet Wednesday lunchtime and planned our meal to be taken in the garden area opposite the hotel overlooking the cathedral green. We found the young lady serving at the bar, Georgia, to be less than enthusiastic about serving us and unsure about a number of things during our visit. e.g. Table numbers and their location (even with a printed plan on the bar), notifying us what wines were available by the glass (red or white!!!!), the wine list was offered at a later stage. We waited at the table for our food but we're not given any cutlery, even though another table was given some by Georgia. When the food came it was delivered to the other table! The whole experience was less than satisfying and I believe some more customer orientated training is needed to make the customer feel valued. The quality of the food was good.

"Conference Visit"

Tom M, Exeter, United Kingdom 24/05/2017

I only attended a conference here back in February so cannot comment on rooms and restaurant etc. I found all public area's to be very clean and tidy and well modernised. The staff on hand were all very friendly and polite. The food and beverages served during the conference were all very tasty, good quality and great variety. I would love to return and stay the night or two to explore the city of wells, it has a small car park yes due to it's fascinating age and history however I managed to get an estate car in, parked and out again with little fuss. Well done to Mark and his team

"Fire Alarm Incident"

S H, Stoke-on-Trent, United Kingdom 23/05/2017

Our 2nd stay and unfortunately there was a fire alarm at night and very few guests evacuated the building, and after 10 - 15 minutes I ha to advise the duty manager to take a role call, he says he was sure that it was not a problem alarm........thats what happens when a serous incident happens and they look back and wish they had followed safety procedures, as such if none in place they nee to be, I discussed this with the receptionist, this morning and she also had a sloppy attitude towards safety and i then overheard her telling a colleague that some people were ok about the incident and some went right over the top...... Safety should be paramount , not hit and miss.

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to write a review of the Swan Hotel. The safety and welfare of our guests is of paramount importance to us. On the night in question, the alarm sounded for a short period and then silenced without any obvious reason or cause. In this case, we assumed the threat to still be active and the control of the building was immediately handed to Devon and Somerset Fire Services. The short alarm activation time meant that not all our guests were as diligent as you in reacting and evacuating the building. Upon my arrival at the hotel, (I live locally) I was advised that the fire services were in control and that following an initial head count many guests were reported missing. Please accept my apologies that a role call was not taken in the car park. At the time some guests were in the car park, the entire building was being thoroughly checked by teams from the three fire pumps who were in attendance. Please be assured that we take every fire activation incredibly seriously. The emergency services did an exceptional job checking the safety of the building before handing control back to me. Guests such as your good self were then allowed to return safely to your rooms. My sincere apologies for any inconvenience that this caused and thank you for taking the safest course of action that night. Kind regards Mark Tobin

"Great location, comfortable 'olde-worlde' hotel"

JandRandTandC, Birmingham, United Kingdom 21/05/2017

A fantastic location opposite the Cathedral and just a couple of minutes from every amenity. Comfortable (if a little poky) room, nice bathroom and comfortable bed, and a friendly welcome during the daytime. The gym was great too, plenty of space and workout options Be aware though that this is a very historic building and therefore some things just can't be got around: include in this list very difficult access to the parking with anything smaller than a small family car, very thin walls between rooms, and the windows are completely non-soundproof. Not criticisms, as they add to the character of the place. Some things could be improved: the night porter was very grumpy and reluctant to serve late night drinks although there were quite a few of us) The breakfast on the first morning was very good, but sadly the coffee (always my barometer of a good morning experience) was poor: not strong enough or flavoursome enough for my liking. On my second morning the breakfast itself was overcooked and had obviously been standing under heat lamps for a while too On the whole a very good experience though, would happily stay here again

"Excellent hotel"

Marko5915, Sheffield, United Kingdom 17/05/2017

Having stayed here over 30 years ago when I used to travel for business, I returned for a one night's stay to break a long journey Northwards and see something of the city of Wells. The hotel was much like I remember it, including the narrow, winding passageway which leads through the building to the car park at the back. You can do it in a big car, but you need to be careful! Having on site parking is a major advantage and one of the reasons I returned to the hotel, but it can get full so get there early. The room I had was clean, well equipped and very comfortable. I ate in the bar, which was good and the quality of food and drink was good too. The staff were friendly and attentive, at reception, in the bar and at breakfast, so overall I was very satisfied. The only down side to my visit was the city of Wells itself - whilst the cathedral is magnificent, all the traditional pubs in the city seem to have become bistros, brasseries, cafes and coffee bars :( . At least the hotel bar had a decent pint of ale.

"Afternoon tea"

Alison W, Wells, United Kingdom 15/05/2017

Four of us recently met at the Swan to enjoy a traditional afternoon tea. What a delicious experience it was. We were courteously welcomed and shown to our table. The tiered cake stands were loaded with finger sandwiches,cakes, scones and jam and clotted cream. We were also given a choice of drinks and had traditional tea, peppermint tea and a cold drink which were promptly served. There was more than enough food .. in fact we didn't eat it all sadly! All in all a very enjoyable afternoon in luxurious and comfortable surroundings.

"How many peanuts?"

ChristinaB223, Somerset, United Kingdom 09/05/2017

I attended a party recently where a cold buffet was supplied. The main memory of the buffet is that there were several pounds of salted peanuts between about 40 people (most went to waste). There were sandwiches but they were nothing exciting (the tuna was a bit dry), fried chicken fillets, a few roughly chopped veg sticks with some bland dips and sausages which were warm and a bit greasy (no forks or even cocktail sticks provided, so a high risk of greasy fingers on smart clothes). The waiters topped up wine glasses but there was no top-up offered for those drinking fruit juice. The coffee was cold by the time it was served and the tea almost clear in colour (and the glare from the waiter when one guest carried the milk to his table for his cup of tea that had been brought to the table - said waiter retrieved it very quickly). I'm really glad I wasn't paying for the buffet but feel sorry for those who were. At least the company was good. The cake was excellent but didn't look like it was supplied by the hotel. PS some better lighting in the loos would be good - very, very dark!

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to post a review. I was sorry to read your comments. We have recently catered for many functions at the hotel, but I believe you are referring to a joint birthday party. The content of the buffet and the provision of pre-paid drinks had been agreed in advance with the party organiser. A set amount of fruit juice had been paid for and once this allocation had been used up, non-alcoholic drinks were available to purchase from the bar. I have spoken with the waiting team who worked at this function and they inform me forks and napkins were available. I am sorry if these were not pointed out to you. As several of the party were elderly, our waiting staff brought hot beverages to them in their seats. They don't recall any complaints about the temperature of the drinks. The party organiser seemed very pleased with the event and didn't raise any concerns with us when she came in to see us the other day. I do hope that this will not deter you from visiting us again in the near future. Kind regards Mark Tobin

"Great patio view for lunch, but,"

User 08/05/2017

Great location, view of the cathedral, nice little sun-trap! Tasty food, but it was like all staff were on Day 1; food order come out wrong (4 times), no salt/pepper (3 times), no serviettes, spilt drinks, missing chips! Maybe they'll be better by the end of the week!

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to write a review. I was understandably upset to read your comments. We do have a number of new staff in our waiting team, but all undergo rigorous training and we always have highly experienced staff on duty with them. We suffered terrible technical troubles with our automated tills and ordering system the other day. This put incredible pressure on our waiting and kitchen staff. I'm very sorry that you experienced a level of service which was far below the standards we set ourselves. I sincerely hope you will return to the hotel again in the future. Kind regards Mark Tobin

"cathedral visit"

gktwru, Rowley Regis, United Kingdom 07/05/2017

I have to say this is a lovely hotel to stay at, very friendly staff are always cheerful, rooms are well equipped and nicely decorated. The location is ideal for the cathedral and local pubs and restaurants if you prefer to dine elsewhere, my only grumble is that they should provide a local real ale at the bar but apart from that its a really nice place to stay

"Excellent location, pretty little town and fantastic food"

Anurag S, London, England, United Kingdom 03/05/2017

The location couldn't be perfect, just to be clear that you do not have to have a Cathedral view room as it is just opposite to the hotel so don't be disheartening if the rooms with a view has sold out. The hotel is absolutely comfy with excellent service by staff and the cat, private little gym, the view is fantastic from the bar+lounge+outside coffee area, the food itself in the hotel is excellent but make sure you book for dinner or else be prepared to wait. They have got a parking as well. The town is the smallest town in England and still retains the original character. There are plenty of coffee shops, restaurant and few pubs around. The cathedral is just too magnificent and doesn't cost a thing to get in. I can't wait to go back in the summer.The only downside was the wifii from room doesn't work well but I didn't go to stare at my phone there so no complaints really.

"Comfortable hotel, excellent location, friendly service"

TracyBH9, Bournemouth, United Kingdom 01/05/2017

Lovely and comfortable hotel, excellent location in the heart of the old town, nice restaurants nearby. Rooms are comfortable with all the mod cons needed for your time away from home. Has a nice bar, good restaurant and food, with friendly staff. Highly recommend.

"Good stop for coffee or lunch"

Veggrower1, Addlestone, United Kingdom 01/05/2017

We had coffee in the morning and then returned for a sandwich lunch. Eat in the 'Gin Bar' and both times friendly and helpful service. Excellent sandwiches in pleasant surroundings. When warmer you can eat over the road with a terrific view of the Cathedral and the waiters will bring the food over. Must mention this: the toilets are clean and I haven't seen real towelling individual towels for drying your hands in years. Brilliant!

"A good place"

F7981FYsallys, Saltash, United Kingdom 01/05/2017

Very pleasant and comfortable hotel, very friendly, welcoming staff, clean and nicely decorated. Meals were all good, especially the scrambled eggs at breakfast and the local bread at dinner, and I particularly like that there is a resident cat!

"Friday night stay"

Sarah C, Melksham, United Kingdom 30/04/2017

After negotiating the very small car park (I appreciate that the hotel is hundreds of years old) we were welcomed by a friendly reception (including the resident cat). I had been looking forward to my stay for several months. I was taken abck when informed that breakfast was almost £15 each if booked prior to 22:00 hrs and almost £20 each after that time. Upon entering our room in the coach house I was disappointed to find my room was nothing more than an up market Premier Inn room - I was expecting something more in keeping with the history and age of the place. There was Tea/coffee facilities in the room but only one small bottle of water with two glasses. On our way out for the afternoon I asked at reception for another one and was told one would be placed in our room - upon our return at 23:00 hrs it still wasnt there. After ringing reception one was promptly delivered. The room at this time of night was very cold so we used a blanket out of our vehicle to try and get warm and yet in the early hours of the morning the heating must've come on as the room became stiffling to the point we had to have the window open. Our room overlooked the high street so was very busy and noisy in the morning. Our room didn't have a bath but instead a large shower and even after placing two towels on the floor the shower still made the floor soaking wet as the glass screen wasn't big enough. I've given this 3 star due to the exterior looking for pretty and it proximity to The Bishops Palace and the Cathedral. All said and done the room was over priced as was the breakfast and due to it being so cold we struggled to get to sleep before then being woken just a few hours later by both the noise of the high street and the room being way too hot. I wont be staying here again. Next time I'm going to stay at The Crown just a few yards away. Be warned people access to the car park is very tight unless you own a dinky car! and you'll be lucky to get one of the few spaces!

Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review
Thank you for taking the time to review our hotel. Naturally, I was disappointed by some of your comments. Taking the issues you raised in turn, I would like to clarify the following; The entrance to our car park is reasonably narrow. The hotel dates back to at least 1422 (it's a former posting house) and this is the entrance through which horses and carriages used to pass. Modern 4x4s can access this entrance (with care) and the car park has space for 30 cars. Your reservation was for room only. Room only guests who decide to have breakfast at the hotel are charged £14.50 per person if booked prior to 10pm or £18.50 per person after that time. If a guest wishes to enjoy breakfast here, it makes financial sense to book either on a bed & breakfast or dinner, bed & breakfast basis. Our Coach House was shut during January, February and March while the 15 bedrooms and bathrooms were completely refurbished. Guest feedback following these refurbishments has been excellent. As our hotel has a 4 star AA rating, the central heating is on 24 hours a day (subject to the thermostat setting). I'm sorry if the heating in your bedroom wasn't initially working. Problems of this nature should be reported to our reception team. Our in-house maintenance team can then investigate and rectify these issues. Guests are welcome to turn down the radiators in their bedroom. Noise on the High Street is obviously out of control. Wells is a very small city and rowdy behaviour is unusual. I'm sorry if you were disturbed. Kind regards Mark Tobin

"Amazing stay with classic car group" Drive it Day""

jay00_12, Plymouth, United Kingdom 26/04/2017

Not sure where to start !! From the moment I made a call to the Swan I knew that our stay would be good every thing was as offered from the reserved car park space to our meeting room in the morning with Bacon baps and coffee for those joining us for the days drive. The food and service for our dinner was very good lovely helpful staff,you can tell when a hotel has a good manager. Thank you Mark and your team. Ps We had booked Lunch at there sister hotel the Shrubbery in Ilminster the Swan looked after our booking to make my life as the organiser easier. Pps very good Lunch and a lovely drive through the somerset countryside.

"Ideal location for visiting wells, wonderful food and service"

AustinBooth, Bristol, United Kingdom 25/04/2017

We only stayed one night dinner, bed and breakfast but will definitely return. The team reorganised their booking schedule to accommodate our son in a large well appointed room. The hotel and room was spotlessly clean. The atmosphere was efficient but relaxed. The food was super and the menu interesting and varied. Nothing was too much trouble. Thank you Mark and team for your warm welcome. Austin and family.

"39 steps to Room 45 with a small bathroom."

Brian161, London, United Kingdom 24/04/2017

An excellent location in the centre of Wells and overlooking the cathedral. The staff were friendly and efficient with a quick service at breakfast and the evening meals despite the Hotel being full at the weekend with wedding guests and another large group. The only disappointment was room 45 on the top floor and with no lift plenty of stairs to climb. The room was well furnished but the bathroom was very small.

"Perfect location for visiting Wells Cathedral. Excellent food"

RobertMBE2014, London, United Kingdom 17/04/2017

Stayed 2 nights on a half board basis, and certainly saw no other restaurants to beat theirs. Staff in all sectors extremely helpful and friendly. Many rooms refurbished. Several in outbuildings. Would recommend not to sleep overlooking the High Street because of noise of deliveries and rubbish collection at unsocial hours. Plus late night revellers. Definitely the best place to stay in Wells

"Great location and top notch food"

Terri04, kent 12/04/2017

We enjoyed 3 nights at this hotel and loved the location. With a wonderful view of the cathedral from the bar, and just minutes walk from the Cathedral, Bishops Palace, museum and shops - perfect. Our room was quite small, but fine. The bathroom was even smaller, but still ok for 3 nights. The restaurant is amazing with great service and the most delicious food. Great value for money.

"Fabulous dinner in the restaurant "

Nicki49, Yeovil, United Kingdom 12/04/2017

We ate in the restaurant at The Swan last night it was fabulous. Excellent value and beautifully presented food. Nothing was too much trouble - the staff were very attentive. The lamb was tender and succulent and the whiting starter delicious. The surroundings are restful and attractive. Well worth the £19 for two courses.

"Good nights sleep"

mcdange2017, Somerton, United Kingdom 11/04/2017

Stayed for just the one night whilst attending my daughters wedding. Good comfy bed, nice room. Plenty of choice at breakfast. Had a total of 4 rooms booked for various members of the family and we all enjoyed our stay.

"50th Birthday Party"

User 28/11/2016

Had my 50th here at the weekend, the venue and service were absolutely brilliant. Thank you for making it so memorable, I will certainly be recommending it. The views of the Cathedral are stunning and Wells itself is just a beautiful city. I will be returning without a doubt.

"Fantastic upgrade "

User 27/11/2016

We couldn't have been more pleasantly surprised at our fortune. A fantastic weekend with a beautiful room and delightful staff who were genuinely helpful and friendly. Hotel is quirky with an amazing selection of gin!

"Pleasant and friendly stall"

John Brian E, Bath, United Kingdom 20/11/2016

My wife and I took a short break at the hotel to take advantage of the opportunity to see the illuminated carnival in the City, on Friday evening. The room was very comfortable, the staff we met were all friendly and helpful. We had booked B&B, but had dinner on each, of our two days stay, in the restaurant. We opted for the two-course menu, which had enough choices to select from. The food was well cooked and presented. We enjoyed our stay in spite of wet Somerset weather on Friday and will recommend the hotel to friends.

"Lovely, friendly hotel"

anji_7, South of England 16/11/2016

We stayed here for a short break and I'm so pleased I picked this hotel which is situated in the centre of Wells. Each member of staff was friendly and the hotel had a comfy feel about it. We booked for half board and the food was excellent. At breakfast there was a choice from both the Continental and the more 'traditional' breakfast menu. Dinner consisted of three courses and to be honest it was a pleasure to select from such an interesting and varied menu. The food was just superb and full praise to the chef and his team, including those working in the dining area. Our room looked out over the High Street and there was no bother with noise, even though it was market day this morning. This is an old and historic hotel which adds to the charm, so think warm, comfortable and welcoming.

"If you like quirky you are in for a treat"

Trevor H, Chulmleigh, United Kingdom 14/11/2016

The location is very good, center of Wells convenient for cathedral, bishops palace etc. also the market and the town with all Wells has to offer. The room was spacious and comfortable, the staff were welcoming, despite a minor issue with dining time. The food I enjoyed, some unusual selections but nicely cooked and presented. However I would warn you that as a result of this being an old building some aspects are very quirky, the slalom approach to the car park, which does add a layer of protection when you are in. The stairs are interesting, no lifts, so if stairs are an issue this may not be the hotel for you? Also the plumbing can be noisy and the single glazing a little drafty. We didn't try to ask about food other than that on the menu so can't comment. All that said we enjoyed it and if we go to Wells again, which is very pretty, we would certainly want to stay at the Swan!

"quirky but in good way"

sbccolin, Southend-on-Sea, United Kingdom 11/11/2016

Excellent hotel in all aspects , location is superb in the centre of Wells . the building (s) is listed so expect an element of quirky layout, and not necessarily mobility friendly if you cannot do stairs Hotel car park at the rear has a tight entrance through the building. All areas recently refurbished with destroying the character of the building Staff very friendly and helpful, I had inadvertently booked a twin by mistake but receptionist sorted a double without any hassle Restaurant food was lovely, be-warned the portions were big but everything was delicious Free internet good speed and bedroom comfortable. note Wells one way system can be a bit of obstacle dependant on which direction you have come in from !

"Swan Mews - Suite 1"

ghayet-patino, London, United Kingdom 11/11/2016

This is the 2nd time we've stayed at Swan Mews (which are the self catering apartments located behind the Swan Hotel - for some reason I can't seem to review the apartments seperately) I traveled to Wells with my husband and my brother to visit friends and see the sights of this beautiful part of the country. We chose Swan Mews as its not always convenient, when youre traveling as a group, to have your friends pop in and out of hotel rooms so the self catering apartments were perfect for us. Our apartment was no.1 which is on 2 levels. 2 bedrooms upstairs with ensuite bathrooms. One double room with Shower and Toilet and one twin room with a bath and toilet. Downstairs is an open plan living/kitchen/dining area with fully equiped kitchen and a dining table for 4 plus and sofa and armchair, TV and Stereo. There is also a Toilet downstairs. On both occassions we've stayed here the apartments have been clean and comfortable and the staff have always been very friendly and helpful. When we arrived we appeared not to have any hot water but only 10 minutes after we contacted the hotel reception they sent someone over to reset the boiler and show us how it all worked, so we were more than happy with that. i really enjoy staying here and would definately recomend it. No doubt we will be returning.

"Great place to stay"

solent_man, Lee-on-the-Solent, United Kingdom 01/11/2016

We have stayed here on many occasions including Christmas and new year. it is a beautiful old hotel but with all mod cons you would expect, staff are always so attentive nothing is ever to much trouble. The food is excellent cant say we have ever been disappointed in any way.

"Lovely place for a break"

Peter L, Bristol, United Kingdom 01/11/2016

We were here for three nights as I was singing services in Wells Cathedral. The Hotel and Cathedral are conveniently opposite each other within a three/four minute walk. We had a very nice room on the first floor, our only complaint in this regard, was that the bedside lighting was not very good for reading. That aside we had a very comfortable stay. We eat in two other establishments in the town, our last night we ate in the hotel restaurant, the same room where we had breakfast. Dinner was very good, I had roast pig cheek to start followed by a very good rump of lamb, my wife had a very good plaice. The staff were all very willing and helpful and we had a very relaxing stay.

"Ancient and Modern"

alanl58_10, Bude, United Kingdom 30/10/2016

Stay for a few days whilst exploring Wells Glastonbury & Street. Nice room, well appointed, and a warm welcome, though the bar staff seemed to have a language barrier. Restaurant ok, though difficult to get a table at a convenient time. But our main worry were the ancient stairs; very narrow and not very safe when descending with a heavy suitcase. Strongly suggest that the owners invest in a lift!! We were pre-warned that there was a function on the Saturday night, and, yes it was loud, and yes, it was irritating; we were glad that it finished by midnight.

"Great hotel in Wells"

Andy H, Esher, United Kingdom 29/10/2016

We stayed for a long weekend in the Swan, with a very comfy room in the Coach House annex - though the creaky floor must have kept the people below us awake! The restaurant was very good indeed and we dined there every night. The hotel is very near all the main attractions, cathedral, bishops palace, market etc. We will stay there again.

"A great stay"

User 27/10/2016

Stayed here for two nights DB&B at the end of a week visiting hotels and restaurants. The location opposite Wells Cathedral is exceptional and the food is equally as good. At tonight's meal I had as good a sirloin steak as I have ever had. For sweet I chose creme brulee which contained sweet potato. I chose it out of curiosity but it was excellent. My wife had lamb both nights it was so good. Breakfast was also excellent. Staff have been friendly and helpful throughout. If we are anywhere near this part of the country again we will visit again. A great end to a good week.

"A wonderful experience but beware stairs, listed building status means no lift."

lizandianp, surrey 25/10/2016

We had a lovely room (4) which overlooked the garden, the close and the West front of the cathedral, magical at night.The big 4 poster was very comfortable, two deep armchairs and another chair at the desk. Excellent bathroom, shower etc. No street noise and we did not hear the disco which we had been warned about when booking. Breakfasts were excellent but the staff were TOO efficient in that our "full English" arrived before we had been able to get half way through our cereal, this happened on both days We managed the car park well enough although it is tight. The Crown on the other side of the square has the same problem, they are both 500 year old coaching inns and listed. Now the 2 gripes. There is no lift, fine for us but we would like to recommend it to an elderly fiend who finds stairs difficult. The stairs to the first floor are OK but those to the second are very steep and unsuitable for the elderly.There are a couple of disabled rooms however. Again due to its age the hotel; car park can flood with consequent smell of drains which we suffered on both days. Lounge and bar excellent staff superb. Would love to go again.

"A friendly place with a great view of the cathedrial"

304don, Cambridge, United Kingdom 25/10/2016

Stopped of here on return from Cornwell to Cambridge. Dinner bed and breakfast for two very good value. stayed in the Cathedral suit. !!! recommend this is the room to book, indeed three rooms with a gold bath.!


Aval9, Bridgwater, United Kingdom 24/10/2016

We only stayed one night and with an evening out planned we were unable to have dinner in the hotel (shame). Many hotel rooms have just one chair, inadequate in a double room. Our room in the coach house had a seating area with a table and two small but comfy chairs. The bed was comfortable and we both slept well. The bathroom was similarly satisfactory, thick fluffy towels, good toiletries and a hot shower. Breakfast in the restaurant was very good, the service friendly and efficient. The whole team were friendly and helpful. A very happy stay.

"Wonderful Stay"

Sharon099, Plymouth, United Kingdom 22/10/2016

This was my 3rd stay at the Swan & I'm still as impressed as I was the 1st time. The hotel is virtually opposite the cathedral and very close to the Bishops Palace (with moat and swans) and the main square. We had a ground floor room in the Coach House which is separate from the main hotel, but only by a few steps. Check in was straightforward, receptionist was very helpful. Our room was clean and comfortable. We had plenty of tea and coffee, 2 packets of biscuits and 2 bottles of water. Breakfast was a selection of fruit, cereals and juices with hot food delicious and cooked to order. We had an evening meal in the restaurant on our second night which I felt was very good value and really really tasty; if the portions hadn't been so generous I could have eaten it all again :-)

"Great Location and Staff - Noisy Room"

FreelancerLondon, London 22/10/2016

We received a very warm welcome as walk-ins on a Friday evening. All the staff were very friendly and helpful. Enjoyed a lovely beer in the bar on the ground floor. And a great English breakfast the next morning. Very nice hotel in great location for exploring the city of Wells, marred by noisy neighbours in the next room. We could hear them chatting and the noise from their shower. Shame!

"Nice, but old"

MicheleDahl, South Lake Tahoe, Ca 21/10/2016

Parking is really sketchy, but doable. The staff are super-friendly. The room we stayed in was a bit on the dingy side, and it overlooked the main street, so at night it was a little noisy. The food was excellent! But, if you are exploring the city, you couldn't get a better location!

"Great in parts"

User 20/10/2016

Let's start off with the positives. We really enjoyed our stay. The staff were excellent, the food was superb, the location couldn't be more central to Wells. Plus a very comfortable bed. There was far more to do in the area than we could fit into our stay. So why didn't I score higher? Well the room we were in (room 52) is in a small block badly in need of updating. Small room, insufficient storage, a shower that was dangerously variable and a sash window that rattled noisily during the night. Having said that, this block is going to be completely refurbished this winter, so many of these issues may be sorted. One thing that probably won't be sorted is the car parking - it's tight to get in and out, and there are fewer parking spaces than rooms. In our 7 night stay, there there was only one occasion when we couldn't get into the car park, but this might be more of an issue at busier times. There was one night with a function with a disco. The music went on to around 11:30 pm, however we were told about this at the time of the booking, and it really wasn't an issue.

"Great staff; lots of food; noisy room"

NeilJehane_23, Harrogate 19/10/2016

Really friendly, helpful staff and a hotel cat named Snowball - good start. Food in the restaurant is good and the potion size I had was massive (an aubergine stew with pasta), certainly defeated me. Delicious though. Veggie breakfast was good too. The hotel obviously old and therefore the floors are uneven and creak, a lot. The room I had, 59 in the Coach House, overlooks the High Street and there is quite a bit of noise from here too; no double glazing noise insulation here. A little sleep deprived. There is a large car park to the rear but the access is tight, with dog-leg entrance so be careful if you have a larger car.

"Curate's egg: great location and innovative food but dingy and noisy rooms"

User 18/10/2016

We had a two night stay with friends and went with sensible expectations of the standard of the hotel. In the end we were pleased and disappointed in equal measure. The location right next to the Market Square and the main visitor attractions was ideal, but it's difficult to see how anyone could find the rooms (we had booked superior rooms) anything but dark and slightly oppressive. Surprisingly for an old building, the walls were paper thin, so we could hear our Japanese neighbours conversation clearly when they came in at 01.09 in the morning although they didn't raise their voices. The one major upside is the food. Our room rate included dinner and we enjoyed two really excellent meals with unusual dishes and flavour combinations, all cooked to perfection. Standout dishes were grilled plaice on a bed of samphire and tasty Jersey Royal potatoes, slow cooked Pork Belly with a chorizo and three bean ragout and Rump of Lamb. The Guinea Fowl was also good. The staff were as variable as the rest of the hotel experience. Inexperienced, under-trained bar staff but top class receptionists and brilliant waiters. The car parking is limited and awkward to access for large vehicles. One serious word of warning: check to make sure there is no event at the hotel's function suite before you confirm a reservation. We didn't and endured a hideous two hours after dinner on the Saturday evening, when our room was literally vibrating from the heavy bass of the disco music. We weren't warned (which the staff said we should have been) and there were no management staff to complain to at the time. But to be fair, we had a grovelling and sincere apology the next morning and we were not charged for the room for that night. Good management, just twelve hours too late.

"Great location with a wonderful view"

Catcornwall, Truro, United Kingdom 09/10/2016

We stayed for one night and paid extra to upgrade to a Cathedral view - definitely worth it ! We had a large, very comfortable room with a big bathroom (shower over bath) and were pleased to have 2 very comfortable chairs so we could enjoy the great view of the West Front of the Cathedral - wonderful and better yer when floodlit after dark. After Evensong (service beautifully sung by the Girl Choristers) we had a very tasty dinner - most enjoyable. Breakfast the next morning (we had been warned) was frantically busy but we were served very quickly with an excellent breakfast. We were lucky to find a parking space at the hotel on such a busy night but I think there are other car parks nearby.


vetx2, South Molton, United Kingdom 08/10/2016

city centre, ideal didn't have to use the car once. very comfortable & welcoming hotel. Perfect situation to visit cathedral & bishop's palace.. Our group have been meeting each year for 20 years. This has been one of the best hotels for our purpose that we have stayed in.

"Lovely place, lovely staff"

janeyb2016, Sevenoaks, United Kingdom 06/10/2016

Spent a few days here recently with friends I made many years ago whilst Teacher training. We has 4 twin rooms, all beautifully furnished and comfortable. We had a half board deal which was excellent. Breakfast, a wide choice, was enough to keep us going through the day with just a coffee and cake mid afternoon. The dinner menu was delicious with opportunity to not repeat choices, unless it was a favourite, on every evening. The staff were efficient and friendly. Positioned immediately opposite the cathedral and near the main shops an ideal situation

"Historic coaching inn brought into the 21st century"

Paul B, Chesterfield, United Kingdom 02/10/2016

A quirky hotel with lots of history that retains its charm whilst having been brought up to date. Very friendly & efficient staff. Food of a high standard especially the breakfasts. With a building of this age you have to expect creaky floors etc but it adds to the charm

"Short stay"

jmw869, Eastbourne, United Kingdom 30/09/2016

Stayed with group of seven friends for reunion. The staff were very friendly and helpful. There was a good choice of food on the menu. We had the Bed breakfast and evening meal option. Very good value.

"Lovely Weekend Break"

Jacky W, West Sussex, United Kingdom 28/09/2016

We booked a room for a weekend in Wells and could only book a twin-bedded room on the Internet. On arrival we queried if there were any other rooms available and the reception could not have been more helpful. We were given a room in Swan Mews, one of the lovely little self-contained apartments. It was very good, comfortable and clean and had everything we needed. The staff were very friendly and helpful and the "hotel cat" was gorgeous! My only grump if I had to have one is that the breakfast seemed quite pricey but as we didn't try this possibly it was worth the money? However, there are plenty of places in Wells where you can enjoy a breakfast at a much cheaper price. A lovely stay in a beautiful city and would definitely return. I was very impressed with the helpful, friendly staff.

"perfect view from a beautiful place"

Harry F, CHESHIRE, United Kingdom 26/09/2016

You can understand why this is a Best Western Plus. Great Food , Nice place to stay in a good location to tour Somerset. Definately going to return. Stayed in the Coach House which is off a small carpark to the rear of the building. Quaint and like a row of cottages. The 3 day Leisure break, Bed ,Breakfast and evening meal is worth every penny.

"Absolutely dreadful"

User 24/09/2016

The worst hotel for the money I have ever stayed in in the UK. My room cost £140, and I as I write this at 10:30pm I can hear the thump of the hotel's disco and the shrieks of drunken revellers as though they were in the next room. I am on the top floor of the hotel up 2.5 flights of stairs and according to the front desk,'as far away as it is possible to be' from their function room where there is a disco tonight. I assume that the owners try to run functions of this kind as frequently as possible. I am apparently as far from the disco as possible. And it is appalling. So I advise everyone to avoid the Swan if you want to get to sleep before midnight. My room is dingy in the style of a 1950s boarding house, with old and tired furniture. There is no lift. The wifi is unusably slow, with a spectacularly irritating login, which does not remember you, and therefore requires their tediously complex password to be entered in each time - in your browser. The room is full of officious little pieces of laminated card with instructions on. The tiny TV can only be seen in bed by tuning your head at right angles. This was the only hotel room available in Wells tonight. I just had a wonderful and uplifting evening listening to the cathederal choir. My memory of that has now tainted by this overpriced, noisy, dingy apology for a hotel. Next time, if this is the only option, I won't go to Wells. Just dreadful. Dreadful.

Swanhotelwells, General Manager at BEST WESTERN PLUS Swan Hotel, responded to this review
We appreciate constructive criticism. We don't always get absolutely everything right but this review is simply unfair. The hotel is a popular venue for civil wedding ceremonies and receptions. On Saturday night a wedding reception took place in our Ivory Suite and Garden Room. These rooms are separate to the main hotel and to the Coach House which also has bedrooms. Live music is not permitted at any functions and music has to finish by 11.30pm (as was the case on Saturday). No other guest has made a complaint about the music on Saturday evening (and we have reviewed all the feedback forms from guests who stayed at the weekend). Indeed, weekend feedback was overwhelmingly positive (and the hotel was full). The main hotel dates back to at least 1422 and is a listed building, so we don't have a lift. Porterage is available for guests who require assistance with their luggage. We have a rolling bedroom refurbishment programme in place which is just one of the factors that has enabled the hotel to achieve an AA 3 star rating of 86% (one of the highest scores in the country). We are delighted and very proud to have been reviewed on Trip Advisor nearly 800 times, for our average rating to be ‘very good' and to be rated the best hotel in Wells. I am sorry that in your opinion we failed to live up to these high standards.

"Lovely food, creaky rooms!"

Lisa B, Birmingham, United Kingdom 24/09/2016

For people who are not bothered by creaking noise when people are moving around, and feel this adds to the character of a hotel, this would be the perfect place for you. Unfortunately, this was not a good nights sleep for myself and my husband due to the noise from people walking around in other rooms (although we did unfortunately have very loud and inconsiderate neighbours- which is not the hotel's fault). The building is listed so the hotel were very open about their lack of control around the upgrading of the building, which could result in some noise and temperature issues (as they are not allowed to install air-con). As a light sleeper, I would ideally liked to have known this before booking as paying a fair amount to stay in a hotel where you don't get enough sleep, isn't really acceptable for me. Like I said though, other people will likely not be as bothered by this as I was. Food was fantastic, good portion size and excellent quality. Service was very good too and the hotel is situated perfectly across from the Wells Cathedral. Therefore, everything the hotel had power over, was positive, I just feel that people should maybe know the type of hotel this is (in terms of its age and ailments!!) before booking in order to reduce disappointment.

"Fantastic Cathedral suite with noise from the street"

Lars B, Copenhagen, Denmark 23/09/2016

I got the Cathedral suite which consist of 3 large interconnected rooms (plus toilet, double shower cabin and a little extra room. One room had an antique big bras bath tub in the middle and a big mirror. Imagine this is the perfect place for a wedding couple with a bottle of Champagne. One room had antique furnitures including a big wooden turn table. The bed room was nice as well. From the windows You looked straight across the lawn to the Cathedral. Despite all the luxury the windows were old fashioned single glas and were poorly insulated so I woke up early in the morning as the traffic noise made it impossible to sleep. I guess You might need a lot of Champagne...

"Lovely Central Setting"

countrywider, Yeovil, United Kingdom 10/09/2016

Picturesque City of Wells, the Hotel is in a prime central spot, great for sightseeing and shopping. Old World both inside and out, but with modern facilities both in rooms and public areas. Great conference and meeting areas, service is great, fabulous food too!

"Generally very good, some noise issues"

Steve P, Swansea, United Kingdom 09/09/2016

Found this hotel to be of a generally high standard with good facilities and excellent cleanliness. The restaurant is very good, with an excellent selection for breakfast and the evening meals are equally good. However, there are issues with noise in some rooms. We stayed in room 58 in the Coach House, which overlooks the High Street, where some shops have noisy late night and early morning deliveries. In warm weather, it's a choice of having the windows open to cool the room and suffer the noise or the windows closed to minimise the noise but with the room overly warm. The internet wi-fi connection was unreliable in room 58, perhaps because the room is far from the main part of the hotel.

"good hotel and food"

Martin V, Chippenham 08/09/2016

The hotel was clean, staff helpful and the room large and a fantastic view of the cathedral. We stayed in room 40 which I recommend if you want a view. The food was excellent and good value for money.

"Mews cottage at the rear, very nice!"

jojo5557, Greater London, United Kingdom 08/09/2016

We stayed here for two nights for a wedding we were attending. Our mews cottage was at the rear of the hotel adjacent to the car park. It was very pretty and nice and quiet. The cottage was clean and modern with kitchen, bathroom, two bedrooms and lounge/dining area. The only complaint I have is that the corner unit seating was a beige colour and was heavily stained and in need of a good upholstery clean. The hotel was opposite the cathedral, which was very beautiful. We would definitely stay here again.

"early morning call?"

miclinDunstable, dunstable 06/09/2016

well the good bit,nice large room,thats it.when we arrived we found the room unbearably hot,i told the desk and they said that it was because the sun had been on it all day not because it was over the kitchen.but if it didn't cool down later we could change,however when you get in late in the evening you really don't want to .so we opened the windows and left the rather thick duvet off.wakened at by someone sweeping outside with the broom knocking against the wall.i asked politely if this was appropriate at this time of morning,the answer was,well it has to be done and its nearly finished, he then carried on.not good enough,breakfast was good with very good service but we wont return

Swanhotelwells, General Manager at BEST WESTERN PLUS Swan Hotel, responded to this review
Thank you for taking the time to post a review. Guest feedback is very important to us and we were obviously disappointed to read your comments. Our premises are listed and date back to at least 1422, making the installation of air conditioning impossible. To help counteract the (unfortunately only too rare) very hot summer days, every room is equipped with a fan. Our reception team would have happily arranged for your duvet to be swapped for a sheet. With regard to the cleaning which took place outside your room, I am unable to identify the member of my team which you refer to. If you could furnish me with more details (i.e. the date of your stay and your room number) then I can investigate this matter further. Kind regards Mark Tobin

"Great food"

MTAries, Kalispell, Montana 04/09/2016

We were here with a tour group. The room was noisy as it opened up to the Main Street. The food in the restaurant was wonderful. The service was great. The towels and linens In the rooms was top notch. Some people in our group had rooms that did not have a problem with noise since they faced the back of the hotel. Getting luggage to the back rooms is a long walk. Be prepared. Nice hotel.

"Classic Rabbit's-warren coaching inn"

Michael P, London, United Kingdom 04/09/2016

Characterful, charming and great location in cathedral town. Good night's sleep but only after an over-amped wedding reception had finished at midnight...should the hotel provide ear plugs, or better, notification when making a reservation?


Katie D, waterlooville 02/09/2016

amazing hotel. room 41 was stunning would recommend if you want a cathedral view. slight problem room did smell smokey especially husbands pillow even tho hotel non smoking. Palace gardens is a must also the oldest street in europe. dining excellent but a little rushed didnt have long in between courses also started to lay tables for breakfast whilst still finishing dinner. snowball the resident cat lovely.

"Sleep deprived"

rebalance, Epsom, United Kingdom 02/09/2016

We booked for two nights on a hot and humid busy summer weekend as we had a family funeral to attend and it was all very last minute, as these things can be. We asked for a quiet superior twin room as I am a light sleeper due to back pain after spinal surgery, and few or no stairs or steps. We booked on the phone and were offered rooms in the coach house. Is it an annexe? 'no'. Is it separate to the hotel? 'no'. It sounded odd, but I took their word for it, only to find that it was of course separate, and for me, a difficult walk from reception, down stone steps, up stone steps then into the building and many more steps and corridors to arrive at a dismally dark and very dank smelling room. It was furnished with ancient rattan furniture and had a small window looking nowhere. The floors creaked loudly and I couldn't face sitting in the room, let alone living in it for two days and nights. there was nowhere to sit together in the room and the tv was tiny. However, on refusing the room we were offered another one, (god help the late arrivals whose room we'd been given). The second room was slightly lighter and a little better furnished and slightly nearer the stairs, though still in the coachhouse with all the stairs and ups and downs and creaks. However, the bathroom smelled of urine, though this disappeared after being flushed several times. For nearly £190 a night, room only, we were paying for 'history' and a central position in the town. Two beds and one bedside table? Thick cheap unyielding duvets in high humid sultry summer? (though they willingly brought me a sheet and blanket when I asked)...but not at this luxury level, this is the sort of detail that shouldn't be on offer, poor lighting, not enough sockets, apalling internet access with lines dropping every ten minutes, and don't try using your mobile if you're on O2 by the way. So, unfortunately, the disadvantages outweighed the charms of being in an ancient building. Clearly the chain that owns the hotel hasn't invested in the detail of the place, parts of it have been nicely/stylishly done up at some point, but it's not user friendly in the coach house, though the rooms we saw were a fair size and had a little room to use for a wardrobe/cupboard for the tea making tray.. We owned a listed and ancient hotel many years ago and it was a nightmare to keep up, permissions and rules and regs for everything. But it wouldn't have taken much to repair broken floorboards and ply the floor with double screws to eliminate the incredible noise of footfalls. It caused us very poor nights' sleep. We were woken constantly by people in the building at all hours, and then we had to move around and use the bathroom, waking ourselves up more, and on and on it went. By the day of the funeral I was feeling jet lagged. We hadn't the energy to repack and look elsewhere, so made the best of it. The staff were charming, and did their best for us once we arrived, but we did feel most definitely misled, as the room was in an annexe, in that though adjoining the hotel, which has been added and subsumed into other buildings over the years, it did not communicate with the main reception area. For the able bodied, a walk in the rain on cobbles and up and down steps is just a nuisance, for me it was a huge restriction. We hadn't booked a deal with dinner included but hadn't expected on arrival to be told that we couldn't dine at the hotel, so had to trek around and eat elsewhere. I was also disappointed on the second day to see how sloppily the hoovering had been done in our room. Biscuit crumbs stayed in place over the entire stay. Not really joined up in any way at all. Who inspects the rooms periodically? Where's the managing? As some reviewers have been delighted with their rooms in the house, it might only be the coach house which has these problems. Wells is a sweet place and evensong at the cathedral and a Lovington's ice cream afterwards were most enjoyable. I was fortunate to have my disabled badge and parked near the coach house but be aware the car park is pretty small and you may have difficulty finding a space.

"Our Wedding"

tori783, Wells, United Kingdom 01/09/2016

Me and my new husband celebrated our Wedding here on Saturday and what an amazing day we had. The newly refurbished functions rooms were absolutely magnificent and made the setting of our wedding breakfast perfect. The food was delicious and of high quality. The service from all the staff was outstanding. Food was served quickly and efficiently. We stayed the night in a beautiful room which included a four poster bed with a view of the Cathedral. The room was clean and tidy and had everything we needed – fan, tea, coffee, bottles of water etc. Breakfast in the morning was also very good and we could not fault it. We want to say a huge thank you to the manager Mark Tobin. Weddings can be very stressful for the bride what with everything to organize but with Marks help and guidance and taking control of the day meant I could spend time with guests and finally relax. He did an amazing job and I could not have done it without him. Nothing was too much for him. We would highly recommend the Swan Hotel for all types of celebrations. They are very welcoming and offer an excellent service. You would not be disappointed. Best wishes The Newlyweds

"Bank Holiday Lunch on the Sunny Terrace"

User 30/08/2016

This really is a stunning location for lunch in Wells. The beautiful Terrace looking out over Wells Cathedral is fantastic. For lunch we had burgers / fish cakes which were very good and all home made - delicious. The service was questionable and quite poor. The table number got confused, bills got confused, everything was sorted out in the end, but overall a very nice experience. I will return.

"Historic building in beautiful city with views of Cathedral"

XHarry, Wokingham, United Kingdom 29/08/2016

I saw this hotel in a Best Western magazine when staying at another property and was immediately attracted to the style of building and location. I wasn't disappointed. A really quirky old building with character. I had a room in the main building facing onto an internal courtyard. No view as such but it was a nice room with creaky floors and a nice bathroom. Mind you, when I came to have a shower in the morning the plumbing showed it's age. Hot water was a bit scarce and pipes whistled and groaned. Lucky I don't mind a lukewarm shower! All the staff were very friendly and helpful and breakfast was nice. My room, no 2, was quite noisy when there was a function on in the afternoon. The courtyard acted as an amplifier so that I could hear complete conversations which drowned out TV! Having an afternoon nap was nigh on impossible but thankfully the event finished early evening, If it had a been an evening event I think it would have been impossible but perhaps they don't let the room then. There is a car park which had plenty of room when I was there. It's a bit tight getting in and out due to age of building so cautious approach is needed! Wells is a beautiful, small city and the Swan is right in the centre of it with amazing views of the Cathedral across the green opposite the Hotel with a terrace for outside drinks and food. Don't miss the beautiful Cathedral and Bishops Palace, both well worth a visit. Thoroughly enjoyed my stay.

"Wedding Reception"

WARR-Somerset, England 29/08/2016

We celebrated our daughter's wedding this weekend. What a marvellous setting with views of The Cathedral. We were lucky with the weather and could make full use of the patio area. The room for the reception was laid out beautifully. The wedding breakfast was first class. Served very efficiently. We stayed overnight and our room was very nice and had all that we needed with lovely finishing touches. Breakfast in the morning finished off our wonderful stay. Especial thanks to the manager Mark Tobin for making it a fuss free, streamlined event and for giving us the confidence to leave the organisation in his capable hands. Mark runs a very good team.

"Fabulous!! "

User 28/08/2016

Came here for a family wedding, the reception room was set up to such a beautiful standard. All staff were more than happy to help with any request, nothing was too much trouble. The food that was served was really lovely too! Would like to mention the manager Mark, he made the entire weekend run like clockwork! The rooms we stayed in for the night/weekend were just as stunning! Loved the decor and was supplied with all you could need. Overall a wonderful stay! Couldn't ask for more. Would highly recommend and will definitely be returning ourselves!!

"Great Food and Location - shame about the room"

FussyHatty, London, United Kingdom 27/08/2016

Right in the heart of Wells - great walled garden or front garden with view over the cathedral green. Meal in the evening was delicious , lounge , bar a little uninspiring but perfectly adequate. However the room was really hot and stuffy no air conditioning Tiny little fan in room but this has to sit on the floor due to uncnvienient socket locations therefore was useless. Managment should consider floor standing fans if the only place for them is the floor ! Areas of threadbare carpet old and crusty furniture (not antique as implied on the website) green ren and burgundy colour combo not seen since the 80's. Giant cracks around the window. In fact room 32 looks NOTHING like any of the room type photos depicted. Although the room was spacious the bathroom was tiny! Over shower bath hard to get into as the ledge seems higher than normal and not much turning space once in. For the money the room was really poor and if not for that would have scored 5star What a shame - how does this get a plus rating - of of the worst BW rooms I have ever stayed in ? P.s. The staff were all wonderful and very attentive

"Lovely staff"

farnhogals, Farnham 27/08/2016

The staff couldn't have been more helpful. They were all enthusiastic, friendly and professional. The hotel is pleasantly decorated and clean. Everything worth seeing in Wells is within a few hundred yards and so the hotel is perfectly placed for a short break. We visited when the weather was hot and were thankful for the fan in the room. There is a car park at the rear which is entered via some tight corners so beware of your wing mirrors!

"Lots of character"

davedarkins, Milton Keynes, United Kingdom 26/08/2016

Old hotel in the historic city of wells, view from the front of the hotel is of the stunning cathedral, inside, has plenty of character and is comfortable. What makes the place special apart from location and view, is the staff and management, who make you feel special and welcome from the moment you arrive (thanks guys) Negatives: limited parking and the cities one way system, and as we booked very close to our stay, only a twin room available, and on arrival, no reservations available in the restaurant!

"Great stay for family celebration"

User 26/08/2016

Our 4-poster room with view of the cathedral was wonderful. The hotel provided rooms for our (adult) children which they also loved (although, obviously, not as good as ours!) & reception booked them in efficiently and with good humour. Food was lovely and served well even though our party of 8 ordered at the table - and we were all seated at the same table for dinner and managed to get our own table to breakfast the next day. Reception were lovely, both during the stay and in our phone calls/emails while planning. For us, the stay was pefect and only marred by insufficient parking for one of our 3 cars (daughter had to get up early and move her car to avoid a fine) and by choosing the cheapest champagne to drink on the terrace - next time I'll splash out more or stick to Prosecco! We were a little suprised, also, to be unable to find a safe in the room - we didn't ask at reception but I assume that they had one there we could have used. Staff offered to carry our bags to our room as I don't think that there is a lift ... I'm not sure about this but check if it is essential to you. And Wells is a beautiful city ... wherever you stay go and visit!

"Great location, but some updates required"

Paul S, Wellingborough, United Kingdom 25/08/2016

We spent one night at the Swan. Access to the car park was a challenge as you had to negotiate through a narrow passageway between the two parts of the hotel building! Check in was efficient, apart from a resident cat who jumped on to the counter! Obviously the hotel is quite old and a protected building, so the decor is in keeping. It had been a hot day, and our room (17) was above the kitchen. The room was stifling. We opened the windows and ran the fan provided, but it just moved hot air. There was a 10.5 tog quilt on the bed. In the end we removed the duvet and just slept under the cover. (Our previous evening was spent in a Premier Inn who provided a separate double sheet as an alternative to the duvet) The lights in the room had large dark shades, which made it dim and difficult to read. Nice touches in the operated with room key card, ironing board, coffee etc. and biscuits, Bathroom and toiletries were adequate, but again stiflingly hot. The in room guest info explains air conditioning is not an option due to the protected status of the building. Breakfast was OK. Cooked options and cereals, fruit, yogurts, pastries, etc etc. Special coffees were additional charge. The location is excellent, opposite the cathedral and the city centre on your doorstep. Checkout efficient.

"Directly opposite a magnificent cathedral"

User 24/08/2016

We had to find a room on a Friday night with short notice and were very lucky to get an apartment in the mews behind the hotel. The hotel has had various famous guests over time, such as Winston Churchill. The cathedral is a must see, and this is literally across the street. The town is very pleasant. The bishops palace is here, and as we were there on a Saturday morning, there was a lively market. We enjoyed walking around the town to see lots of old and interesting architecture. There are not too many tourists, and it feels like a real place. Our apartment was average. He could have used a little fresh paint, but it was clean and we had two bedrooms, a kitchen and living room for a very reasonable price. We also ate in the little pub in the hotel, and they were very careful to make sure my food was safe for my food allergies. They talked with the chef, and got together a very good meal for me. In general, everyone with whom you dealt, at the front desk and the bar were polite and friendly. Next time I hope to stay in the main part of the hotel, because from what I could see, those rooms looked terrific. Still, for traveling as a family, the apartment worked well and we were very happy we stayed here.

"The Swan Hotel, Wells"

Kelly-of-Kent, Rainham, United Kingdom 23/08/2016

On the outside this hotel ticks all the right boxes.However on the inside there is poor internet (slow), no air conditioning,shower is hard to get right. To much hot water and not enough cold water. The food was better outside the hotel than in..

"Fabulous Wells Hotel"

LesleyandRogerN, Cheltenham, United Kingdom 22/08/2016

A wonderful period hotel that has been sensitively modernised over the years. Staff were extremely friendly and helpful. We didn't eat in the restaurant, but the bar snacks were super and it was a real treat to have top quality local ingredients cooked to order for breakfast. And the location couldn't be better; the terrace looking out towards the West end of the cathedral is something else.

"Charm, location and a lot of stairs"

User 22/08/2016

First of all, let's talk about Wells. Its interesting that when you type in Wells into the location for a review on TripAdvisor, this Wells does not show up and that is part of the beauty of Wells. A lot of people bypass it because its a little difficult to get to, yet it is one of England's treasures and because most people don't know it exists, it is unspoiled and beautiful. There is a magnificent medieval 12th century cathedral and Bishop's Palace and many quaint streets, surrounding by wonderful countryside and its close to mystical Glastonbury..... why aren't you there yet? Now to the Swan, it is right opposite the Cathedral, it's very old and very charming and has a lot of stairs. This is not a modern hotel, so the showers are not that easy to use, there is no elevator BUT, it's cool, its opposite the cathedral ( I may have said that before) and its in the heart of England's smallest and bets preserved old cities. The food was good, especially breakfast, the beer was good, although the bar lounge was drab, but you can take your beer outside and sit in the beer garden, which is by the way, opposite the cathedral - fantastic! So, be brave non Brits, drive your car down those beautiful narrow roads and Wells will open up before you, stay at this hotel, slow way down and take it all in. It's a wonderfully peaceful place and so full of old history and beauty.

"Well situated"

Jeff G, Bristol 20/08/2016

Historic building, so all the usual things associated with that. with A little noisy, but very warm so our windows were open - and a mid-week wedding didn't help! Excellent, friendly staff. Breakfast a little disappointing as we don't eat cooked ones. The hotel terrace - on the opposite side of the road - was a wonderful setting to sit and eat. Little expensive, but reasonable quality.

"More than we had asked for!"

Portiaworcestershire, Worcestershire 13/08/2016

We spent one night at The Swan en route to Dorset. I had just asked for a four poster, but the receptionist said that we had been upgraded. - to the Cathedral Suite, I think it was called. This was absolutely stunning - bedroom, lounge and huge bathroom with a polished, very deep brass bath, all furnished in antique French style. I didn't know whether to expect Louis 14th or Poirot to walk in the door! It was like being transported into the past, and the furnishings were beautiful. The view from the windows looked straight over the green to the front of the cathedral. My husband is a mediaeval historian, and he was absolutely stunned. Lovely by day, but equally so when lit up at night. The suite was very well appointed and the bed very comfortable. The restaurant was good for both dinner and breakfast. The staff very excellent, and the cat gave a homely touch! In all, a very pleasant short stay. Pricing for the suite is, of course, quite expensive, but for a special occasion - a birthday or anniversary - or just for aa treat, it would be well worth the experience.

"Lunchtime visit "

Ami2601, Plymouth, United Kingdom 12/08/2016

Visited the swan late afternoon with lovely weather to sit outside overlooking the cathedral. While the setting was nice the staff were not overly friendly and our sandwiches were quite disappointing. I had the bacon and Brie and it was dripping with grease so was a mess to eat and quite off putting. Shame about the food as the scenery was lovely. Probably wouldn't return for sandwiches.

"A Wonderful and Memorable Golden Wedding Celebration"

PedroTotnes_Devon, Devon England 07/08/2016

After a great deal of deliberation and visiting hotels we chose the Swan for our event. We wanted a private area with indoor and outdoor seating for our summer celebration and the Garden Room with its terrace fitted the bill perfectly.There was space for 40 guests, including children and babies, and the hotel also provided rooms for those members of the family who wished to stay overnight. We had a lovely day, the weather was perfect, the food was really excellent and the staff were some of the best we have found in a British hotel. Our event was looked after very efficiently by Natasha who planned the event in every detail, with excellent updates as details on numbers changed. A perfect venue and a perfect day - thank you Swan for helping us to celebrate. We are most happy to recommend you.

"Best Western Swan Hotel"

Richard G, Nottingham, United Kingdom 03/08/2016

Lovely Hotel with excellent service the location is wonderful for Bishops Palace the Cathedral the market and shops. It was a very hot night but a 8'' fan was supplied in the room which we never turned off. I would recommend the Hotel to anyone.

"Quality Dining Experience in perfect surroundings"

SimonMcBride, Ilminster, United Kingdom 02/08/2016

A fantastic experience was enjoyed in the restaurant of the Best Western Plus Swan Hotel, We both enjoy simple good food, but our experience enjoying quality tasty food cooked to perfection was outstanding. My Rib Eye Steak (med) was just perfectly cooked and so tender, my wife had the Lamb (well done) i'm sure to the chef's dismay but it too was great and juicy, the Ham Hock Pate was lovely and the fish cake was gone in seconds. To finish the chocolate brownie finished us off. A must visit if you are staying near Wells, the staff are so friendly.

"Great place to stay in Wells"

DonRobertoSanJuan, San Juan 01/08/2016

The Swan has a great ambiance and the rooms are large and comfortable. The restaurant is very good too and it makes sense to dine there, since the town closes down at night, after the day visitors leave. Typical for an older hotel like this, it has no elevator and you need to climb the stairs to get to the upstairs rooms.

"Outstanding service - brilliant staff, incredible location"

JODSomersetEngland, Somerset, England 26/07/2016

We took a large group and held a party there over 2 nights. Every single person was full of praise for all of the staff who could not be more helpful (especially Lena - a true star), the food which was superb, and the general ambience. With an added extra - you can almost touch the front of the beautiful cathedral. We stay in many hotels and wholeheartedly recommend this one.

"Great location, beautiful room, Lovely staff"

Atmum, Leeds, United Kingdom 25/07/2016

I visited the Swan as part of an organised activities workshop associated with my business, staying for 6 days/5 nights. The outstanding thing was how friendly, helpful and accommodating the staff were. My room was large, beautifully appointed, and with a good sized bathroom, but rather warm at night! The location could not be more central to Wells and has an unrivaled view of the Cathedral from the front of the hotel. There is also a lovely courtyard and garden room, though the latter is sometimes used for functions. As an old coaching inn that has expanded into the neighbouring properties, the accommodations are 'quirky' and there are quite a few odd steps here and there. My travelling companion's room was in another arm of the hotel and was smaller though still nicely decorated and clean. One warning: the access to the car park uses the old coaching routes through/under part of the hotel itself and has two 90 degree turns with restricted width. Though I saw delivery lorries using the route, be prepared to either need to know how wide your vehicle is and be confident in manoeuvring it, or park up, go to reception and ask for help!

"Honeymoon Weekend"

Pandadelights, Bath, United Kingdom 24/07/2016

We booked the Swan for a short honeymoon break and were not disappointed. Many thanks to the hotel management for allocating us a room at the front of the hotel overlooking the Cathedral which included a four poster bed. It was a very nice room, very clean and met all our needs - just perfect. We ate in the restaurant for breakfast and evening meal and were very impressed with the selection and standard of meals provided. In fact, overall all the hotel staff were especially friendly and couldn't do enough for you which we appreciated. Even 'Snowy' the hotel cat who greeted us on arrival on the reception desk was very friendly and welcoming. (I also liked the fact that the hotel notified us 5 days prior to our stay that there was a disco taking place in part of the hotel). However, this did not affect our stay and we never heard a thing. In summary, we would have no hesitation in booking again and the hotel is well recommended.

"A good choice"

mrobson, Vancouver, Canada 21/07/2016

This hotel is a great location for visiting Wells. We didn't have a cathedral view room but all the attractions were just outside the front door. They have a quirky layout, with some rooms in another building behind the main hotel. We were in the main building. We had to climb up a steep flight of stairs and pass through several corridors and doors to get to our room. Staff helped us with our bags but this hotel might pose some problems for anyone with even mild mobility problems. Our room was small but our only real complaint was that it was very warm. I'm not sure why because the radiator wasn't on and it wasn't hot outside. We had the fan running the whole time we were in the room. The food in the restaurant was very good, with a decent selection. Staff were friendly and helpful. WiFi connection was free but very unreliable. On the whole, I liked this hotel and would stay here again.

"Wells Somerset"

User 21/07/2016

We have just had a 2 night break ( min -wed ) in Wells , staying in the best western swan hotel in wells . We have had the most amazing break . Wells was more than I had imagined it would be , so beautiful, and every view seemed to have the striking cathedral in . It is the smallest city in this country but amazing . Well worth a visit in the cathedral ( especially as the temperature was 33°) and Bishops palace , within the most is a must , especially if you love gardens , there is a superb tea room there too . Our hotel over looked the cathedral and was very nice . No air con though as listed building . They did provide fans but still uncomfortable at night . We thoroughly enjoyed our stay and definitely plan to go back again .

"Stayed for one night - 2 rooms when moving house"

chris_green100, Glastonbury, United Kingdom 21/07/2016

Great hotel central location Service great Note no lift to other floors but staff were great to assist Staff always willing to help Allowed me to leave a car in car park longer than normal due to moving. Ok they had no issue on volume Thanks to Matt on reception who couldn't do enough to help

"The walled garden cafe"

JKY2013, Yarm, United Kingdom 20/07/2016

We dropped in for a very late lunch yesterday and were absolutely delighted. It is a lovely little terraced area, nicely tucked away. We were warmly greeted and were quickly rewarded with superb food. My burger was the best i have had any where and my wife was equally please with her meal as well, the chips were also delicious.

"Stunning location with extremely good levels of service"

Helen T, Kent, United Kingdom 17/07/2016

Unfortunately we only stayed at the Swan for one night - we could easily have stayed much longer as the staff were extremely helpful, the rooms were gorgeous and the food delicious. An ideal location for exploring Wells and great to sit in the bar with the stunning view of the Cathedral. Would go back in a heartbeat

"Short Break"

TripsJohn, Lanark, United Kingdom 10/07/2016

An excellent midweek break at a Hotel with very helpful, courteous and friendly staff. It is what it is, an old Coaching Inn and not a modern hotel. We stayed on a Dinner B&B basis, the food and choice ware very good. Lovely sitting in the little terrace garden across the road enjoying a refreshment watching the world go by on the Cathedral Green. As others have highlighted the Car Park is more designed for coach & horses rather than modern day vehicles !! Our room was in the Coach House, adequate facilities for a short break. Walking distance to everything in Wells, the Cathedral and Bishops Palace are worth a visit. Lovely midweek street market ( Wed ) just round the corner from the Hotel

"Good hotel in centre of historic Wells"

User 10/07/2016

Big sprawling old coaching inn in the centre of Wells close by the cathedral. It has clearly been expanded by buying up neighbouring hotel and other buildings to create a varied mix of accommodation and facilities. Useful to have car parking in the centre of Wells and you need to be careful entering and leaving through the narrow entry! We had a comfortable room in the "second" old hotel (now called the Coachhouse) which was very nice but overlooking the High Street and as we discovered very noisy first thing in the morning when the dustcart arrives at 5.30 followed by several other delivery vehicles! Try to avoid these rooms unless you like an early start. We had an excellent dinner in the restaurant and the service was impeccable. Very good breakfast too. A very convenient hotel for a visit to Wells.

"Great Stay!"

User 06/07/2016

The Swan is a great hotel in an absolutely amazing setting. The hotel is in the center of Wells with gorgeous views of the Cathedral, especially from their terrace or bar. The staff were extremely friendly and helpful and the onsite parking was another plus. Would certainly return to Wells and the Swan.

"2nd visit. Ok but could be better"

User 05/07/2016

This is the 2nd time I have stayed in this hotel, the first time we just needed a hotel that was nearby whilst on transit to somewhere else, this time I was actually visiting and staying in Wells. We had a good check in, staff we friendly enough and pleasant. The room we were put in wasn't particularly in a good location of the hotel, we didn't have a nice view and the room smelt a little fusty. We asked if we could change rooms, reception were accommodating, this wasn't a problem for them and were given the choice of two others to look at. We chose one in the Coachhouse, which is a separate building to the main hotel. The room was nice and clean, spacious and we had a good size bathroom. The view wasn't brilliant but was better than the room we were given initially,(I think they have limited rooms with views of the cathedral), but this didn't bother us. We did have very squeaky floorboards though in the room. The first night we just ate in the bar, the bar meal was fine, nothing to shout out about but nothing to complain about either. We had drank the complimentary water in the room and asked in the bar for some bottled water which we were happy to pay for, however they charge £4 for a large bottle of water. To me that is expensive, this is only a 3 star hotel, we have paid this in 4 and 5 star hotels, but you expect higher prices in higher starred hotels. We thought it was a little bit of a rip off charging £4 for water. What made this worse was the complimentary water in the room wasn't replenished the next day so we had to buy more water. Breakfast was fine, there was a nice selection and the cooked breakfast was ok. I would say staff were ok, not particularly that friendly, just not as friendly as you would expect when serving guests, there was no real interaction. On the second morning we arrived down for breakfast about 10 mins before breakfast was due to finish and when I asked if we could still have something warm the guy serving looked at his watch and muttered something under his breath stating breakfast finished in 5 minutes(5 mins had passed since we had sat down). Surely guests can still order at 10, everyone knows that's guests don't always finish their food exactly to the time breakfast finishes. It's not as if we had turned up when breakfast had finished or later. I can't remember the waiters name but I think he was a more senior waiter/manager. There was also no music in the restaurant in the morning which made the atmosphere a little silent at times whilst having breakfast. I have to say we felt a little rushed having breakfast the 2nd morning and we also noticed we were given milk that was left from the previous guests that had been sat at the table before us. For me fresh milk should be poured, who knows what the previous guests may have accidentally spilt into the milk. The wifi is shocking here, I'm not sure if this is the fault of the hotels broadband though or location of the hotel. But if you need to work whilst here or contact anyone via email you are stuffed. Even with the hotel wifi you are still limited and the majority of the time I struggled to get wifi, my friend couldn't get any the whole time we were here. The hotel has a lot of character, it definitely needs updating a little and some refurbishment as it's looking tired in many areas. It's probably the best in the area but it seems there is no real competition for this hotel so I guess they will have bookings purely because of that reason and also due to its location being right in the centre of Wells. Would I recommend it, yes and we would stay again but that's due to its location more than anything. I do think there are quite a few areas that the owners need to look at that could definitely make the hotel better.

"Comfort and Service"

PaulMCardiff, Cardiff 05/07/2016

Just back from a Friday and Saturday night stay at the Swan . Really really pleased. Our stay included Dinner, Bed and Breakfast. Breakfasts were great. Dinner on both nights were excellent. A really good choice in all three courses. Best scallops and asparagus dish had anywhere, ever. Steak, Duck, Lemon Sole all superb. The food was excellent and it was matched by top quality friendly, thoughtful service throughout our stay . The staff were all helpful and polite, from check in, table service, bar staff and housekeeping. Whenever we passed any member of staff they all greeted us with a smile and a cheery hello. The location is perfect and having onsite parking was a good surprise. We would not hesitate to recommend this Hotel.

"Avoid paying for breakfast..."

Pandora B, Sydney, Australia 05/07/2016

It is recommended to book directly with Best Western Swan Hotel +44 (0)1749 836300 for the best value. does not give an option of excluding breakfast from the room cost. Breakfast was included with the price, however, the buffet was ordinary. The vegetarian cooked English breakfast consisted of half a tomato, one mushroom and one poached egg without any salad or toast. Tea was made with tea bags while the cappuccino was dreadful and cost £2 extra. Breakfast is overpriced at the cost of £18.95 each and we would have preferred paying for the room only if given the option. This hotel is in a lovely location with views of Wells Cathedral but many rooms actually face the back and are accessed via several flights of steep stairs. The beautiful patio garden was closed both days we were there. We had asked for a cathedral view and a king-size bed but disappointingly the hotel did not bother to contact us before arrival. We were allocated a double room at the top of two flights of stairs and overlooking the back carpark. The bed was only an English double bed which is small by international standards. The walls are thin and we could hear the occupants next door. Tea–making facilities are provided but the room was without a fridge. The sink wouldn't drain properly and gurgled for lengthy periods. The shower inside the bathtub was extremely awkward to climb into, especially as the toilet roll was attached to the outside of the bathtub. This room is unsuitable for anyone with mobility issues. The wifi was dropped out frequently and wouldn't connect in certain areas of the room. There were no arrangements for recycling rubbish. The staff were courteous but unable to assist with most matters. Snowball, the resident cat is very unruffled and has excellent meet and greet skills.

"Delightful accommodations while on holiday."

User 30/06/2016

Check-in experience was great. Warm, friendly staff. My niece and I shared a room with 2 single bed, which was a good size and very comfortable. Beds were also comfortable and bathroom was clean and adequate. It is a charming setting and I agree with one of the reviews that it is historically traditional but with modern convenience. It was great to have Wifi in the room. We also ate dinner in the hotel dining room, and the food was very good. The location was right in the center of town, very convenient, a short walk to most shops, sites and pubs. For authentic, really delicious fish and chips (not greasy), Tucker's is just a 4 minute walk.

"probably the best in wells"

linacornelia, hay on wye uk 28/06/2016

We know the city very well so knew parking would be a problem but the entry and space ok for a large car.A steep staircase to the bedroom but a large clean room was appreciated. The restaurant is still good with efficient service.overall a happy stay in a well run cheerful hotel.We will be back

"Could be so much better "

allycoops17, Finchley, London 28/06/2016

Stayed here for a couple of days with my elderly parents. Arrived in the pouring rain, our rooms were not on the main hotel so had to walk about 60 metres with a porter all of us getting wet, surely umbrellas could have been provided. Arrived at rooms one of which was a requested 'disabled' room as both parents on sticks it was down 5 very steep stone steps that then had to be negotiated every time we went anywhere. The room was then quite small with damp up the wall in the corner. On the 2nd night a fan heater was provided as they were cold. Surely this is not right for this type of room!!! When in the lounge for coffee all the tables were grubby when requested they be cleaned, request was forgotten then wiped with a dry tissue no help at all just spread the marks. All eating/drinking establishments nowadays use sprays and cloths to regularly clean surfaces, it's not difficult. Best Western this was certainly not up to standard and definitely not worth the money!!

"Super hotel - albeit on business - at a weekend!"

Karolinja, Hereford 23/06/2016

We stayed at The Swan on a cold weekend in late March, to make a family business visit in South Somerset on the Saturday and to attend the first Rare Plant Fair of 2016, taking place that same Sunday across the Cathedral green in the Bishops Palace. It proved a most convenient location for both. Our booking made a few weeks earlier and thank goodness we had, as the Swan is clearly very popular, there being only one room choice for our requirement, on the second floor with a four poster which frankly we could have done without (not exactly kingsize, but we do appreciate why) and certainly this did not cause us a real problem. The room itself was very comfortable but the ensuite bathroom though spotlessly clean and well appointed was probably the smallest we have ever experienced to date! Although we would have liked to dine in, particularly on the Friday night of arrival, the restaurant was fully booked on both nights of our stay due to a convention of Buffaloes, who we couldn't help meeting on the stairs (there is no lift at the Swan due to its ancient building and listed status) and at breakfast, when at times we could hardly hear ourselves think due to their jolly assembly. The staff appeared to manage the whole weekend competently and with charm. The convention were clearly greatly enjoying their visit, and actually so did we. The hotel is delightfully traditional in appearance, yet certainly in the 21st century as far as facilities and style of hospitality. We will certainly hope to stay again, if we ever are visiting the Wells area in the future. Footnote: All credit and love to Snowball, the resident cat, for keeping us sane. Her meet and greet skills are second to none. She is a lovely animal and a blessing on the house.

"Excellent service on a short notice"

User 23/06/2016

We arrived very early morning and got a nice room for a decent price. Shower was excellent and the bed was fabulous! Sadly we were too late for breakfast. We hope to enjoy that next time. Parking is free behind the hotel

"Amazing views, historical elegance"

seekerofcomfort, Boston 20/06/2016

My family enjoyed our stay in rooms 42 and 44. The four poster beds and antique furnishings made for a special experience especially with the majestic cathedral view from our room. Every employee was professional and courteous. We ordered room service as we loved our room so much we decided to dine in. I can't recommend this place enough. However if you are accustomed to generic commercialized sterile hotels this place will not suit you. If you're traveling visiting historical sites I can't think of what better place there would be to stay than the Swan.

"Great Stay!"

Lisette6, London, United Kingdom 19/06/2016

We booked a room at the last minute and were delighted with the decision. Situated right in the centre of Wells with a scary access car park (but worth the effort as parking free) and friendly and professional staff. Our room was clean and tidy and the bed extremely comfortable with great feather pillows - best nights sleep in our two week trip :) We had the Dinner B & B deal and our supper was very good indeed. Special mention to the Head Waiter who was excellent. We enjoyed coffee in the bar overlooking the Cathedral and the dreadful rain did not spoil our visit.

"Weekend away"

Norma O, Gloucester, United Kingdom 16/06/2016

Arrived at hotel which looked really nice with a spectacular view of Wells Cathedral. Very tight entry into carpark. When we got to reception was informed we had had our room upgraded to superior. Room very nice but it had single beds as apose to double. I spoke to really plesant and helpful young guy at reception. I was informed error had been mine in original booking but he said they could give us room with four poster. Lovely room with gorgeous view of cathedral. Booked into resturant for our evening meal. Really good choice of main meals for people with wheat/gluten intolerances. Fantastic two course meal in a lovely resturant on both nights. Very helpful and plesant staff in a lovely hotel in a lovely area.

"Lovely! "

lane1987, bristol 16/06/2016

Stayed here for the Christmas party night in december 2015 lovely hotel food was a traditional 3 course Christmas dinner was really nice rooms have a nice rustic feel and were quite roomy will be returning in December this year can't wait!!!

"Quack, quack; the best in town "

SussexFogey, Southern UK 15/06/2016

Try, I think room 41 which is immediately over the Cathedral Suite and gives a lofty view of Cathedral Green and the building itself. The bed was comfortable. Hidden in the wardrobe were tea/coffee making facilities and a safe for any religious relics you want to keep safe. The bathroom was narrow (20th Century addition to original room), but well equipped. Staff were attentive and in the comfortable communal lounge, a good selection of newspapers and magazines were on offer to read. Decent Bloody Mary helped calm pre-wedding nerves for some. Car park, approached by a very narrow alley fills up quickly. Breakfast was good.

"Weekend break"

muddineil, Christchurch, United Kingdom 12/06/2016

Super location in this very quaint and small city,directly opposite the Cathedral,easy walk to the Cathedral and vicars close, a must see for all visitors. The hotel is hundreds of years old, but provides all modern amenities and with its own car parking. Our room 20 was a very comfortable four poster bed with good on suite facilities. The bar , lounge and restaurant provide good food and drinks at reasonable rates, also has the garden bar for alfresco dining. The staff as a whole were excellent and most helpful. Lovely weekend for us and well done Best Western

"Great Hotel"

markwarren3, Staffordshire 12/06/2016

The best in Wells. Nice friendly and helpful staff. Good sized rooms in a building with lots of local history. Our room didn't have aircon but then again it wasn't overly warm when we stayed. We stayed in a Superior Room and perhaps the complimentary tea/coffee and bathroom supplies were a little stingy and not replenished on our second day... but overall we had a very pleasant stay The bar food is excellent well cooked and generous portions.

"Great location and service, rooms could do with some attention."

Chris D, Nottingham, United Kingdom 09/06/2016

This hotel has a convenient central Wells location with a great view of the Cathedral from the front entrance. All of the staff with whom I spoke were friendly and helpful without exception. I stayed in room 19 which was a twin room at the rear of the property which was adequately sized and quiet. My room had no air conditioning and was very hot when I arrived. There was a fan in the room which had seen better days, but the staff found me another when I asked for one. I slept with the windows open and the fans doing their best to cool the room. The beds were comfortable. The bathroom had a very unpleasant smell and had a high sided and narrow bath (in which there was a shower) which may be challenging for people with reduced mobility. The car park was full when I arrived and I was directed to another car park some five minutes walk way although I did manage to find a space at the hotel a couple of hours later. The breakfast was average and the WiFi slow. if I was to travel to the area again I may stay here again but certainly not in the same room.

"Top class service in a friendly environment"

SoupySue2014, Cheddar, United Kingdom 07/06/2016

We were part of a group of 34 touring around southern England, mostly in cathedral cities. This was the best hotel out of 6 we stayed in. Excellent service, good food, friendly staff, and the most comfortable bed!

"Friendly staff & surprisingly good food"

User 03/06/2016

Stayed here for a friends wedding. Thought the staff were excellent, everyone we encountered were friendly and helpful. Had dinner and breakfast both of which exceeded my expectations. Would definitely recommend staying here.

"Good location-older property"

Ned G, Houston, Texas 02/06/2016

This hotel is located right across from the cathedral, which was great for our visit. It is an older property, so don't drive here with an oversize car and be prepared to haul your luggage up the stairs. Ask for a room at the back, as our room on the front of the hotel was noisy due to the street noise.

"News cottages"

christoferson, Stratford-upon-Avon, United Kingdom 01/06/2016

We had a three day break in one of the self catering mess cottages, great value for money and well equipped. Could be improved by a few minor details being improved upon, ie a bit of art on the walls and better lighting. Staff are all very friendly and we would definitely book again, 503,504 and 505 have an outdoor area to sit in 501and 502 do not.

"Hotel Position & Restaurant"

Peter R, Southampton, United Kingdom 01/06/2016

Staying in the City of Wells the Hotel could not be positioned better with all local sight seeing places and shops only short walking distance from Hotel. The Hotel restaurant in my opinion is one of the best I have ever eating from and real value for money. We were unlucky to be put in a room in the coach house in which the bathroom had no window and the expel-air was not working and there was a horrible smell of urine. If staying at hotel ensure you are in the main hotel.

"Fantastic day in Wells ... Until lunch"

Barry G, Northop, United Kingdom 01/06/2016

We had a fab day in beautiful Wells .... What a fitting way to finish a great day with a lovely day in the garden of the Swan over looking the Cathedral. However poor service, over priced poor food put a downer on the day for us.

"Absolutely AMAZING. It's NOT 3*... It's 5*."

Countrywidetraveller, Hounslow, United Kingdom 31/05/2016

Terrific location for history and countryside alike. Beautiful building with many original features. Very welcoming, cozy and extremely comfortable. Alfresco drinks opersite the hotel within meters of the Cathedral. ALL the staff are great. Always attentive to any needs of the guest. Nothing is too much trouble, even willing to fully lay a table in the bar, if you need to get some space from an annoying group or guide that you have to suffer all day. (My apologies to all the staff for some of the group members.) As I sit here eating dinner, the bar staff are allowing a guest a sample of the many gins the bar stocks. Thats quality service. I use many different hotels in EU and The Swan is most deffinately in my Top 3., if not my #1. I've stayed here on business without option, but would deffinately stay here in my own time. You get to know when a place is just so right, comfortable, very clean, with excellent food which all adds up to a very chilled relaxing stay. I was in room 54 in the coach house. So very comfortable, very quiet, nice and dark at night. Excellent top quality linens on the bed and in the bathroom. Everything about the hotel and it's rooms erupts with TOP QUALITY. Even down to the complementary toiletries in your bathroom. Restaurant is a good size and serves Excellent Variety and Quality Food. Never have to wait too long to order or receive your food. Chef is very crafted. Now you'll say there is always something bad to report about every place on TripAdvisor. Well, I'm sorry, but the only thing I can add to that list is.(very trivial )...a little too much light coming under the room door. As it is not in eye line all it needs is to block it with the bath mat. I will be unhappy to leave here tomorrow but will be eagerly looking forward to my next stay. Many thanks to all the staff for making my stay here so comfortable. Finally. Anyone who can, should award this hotel 5 Stars.

"My break away"

Janet F, london, United Kingdom 30/05/2016

The hotel is in a very central position with great view of the cathedral. The food was excellent and varied menu. The rooms were very clean and well equipped and a very relaxing stay. It was a ideal break away and very relaxing. I would recommend this hotel

"Great atmosphere, great food!"

SueJennings, Wells, United Kingdom 29/05/2016

Immediate and impressive view of the Cathedral and Green - eat outside on fine days (chrome chairs somehow jar); excellent cuisine whether full menu or bar bites. And gluten free is treated as normal! Thank you! Gives a feel for the ancient history of Wells. Plan for plenty of medieval sites, well preserved.

"Hotel with comfortable beds which is well organised and one we would visit again!"

Alhambra01, Maidenhead, United Kingdom 23/05/2016

I organised a weekend wedding party stay at this hotel opposite the cathedral. It is an old coaching inn with some quirky points but that is exactly what you would expected of a building that is old! Emma Wheatley, Head Receptionist was extremely efficient and clearly understood her role and responsibilities and organised the requirements of both the groom and bride's parties - one of which dinned in the restaurant on the Friday evening enjoying a well cooked and served three-course meal. Although not a cheap venue compared to our usual stays in Austria & Germany it was a hotel worth the money! A big thank you to Emma and all the team.

"Creaky and quaint, but great atmosphere"

627pw2015, Boston, Massachusetts 22/05/2016

An ancient pile, with loads of atmosphere in a city with more history than you can take in during a single visit. You feel like you belong, when here. Not a 5 star property - too much that needs upgrading. But if upgraded, would it still feel the same? I doubt it. So take it for what it is, and relish the sense of past in the present.

"Excellent location"

WingcoNick, Leamington Spa, United Kingdom 22/05/2016

The view of the medieval cathedral opposite the hotel is stunning. An old bakery was demolished some time ago to create one of the most stunning views in the UK. The Swan is better than most Best Western hotels I've stayed in but that is probably because it is privately owned. Food for our group party on our first night was very good but breakfast was a bit hit and miss (first morning good, next morning disappointing). Rooms are traditional and comfortable though the over bath shower was a bit outdated and not that efficient. They would do better by getting rid of the bath and installing a wet-room shower arrangement. Staff are very well trained, friendly, helpful and welcoming. There are other hotels as well located at better value for money prices.

"Fabulous location"

linwik, London, United Kingdom 19/05/2016

The Swan Hotel is an historic coaching inn and is right in Wells City centre overlooking the cathedral. Everything in the city is within a short walking distance from the hotel and we spent two days exploring. There is so much history in this small city. The rooms are great and many have four poster beds. The staff are extremely friendly and helpful and the food in the restaurant is to be recommended. We will definitely be back.

"Excellent food, friendly and helpful staff,great location."

John T, Chester, United Kingdom 18/05/2016

The hotel is ideally located in the centre of Wells. The food was superb in the restaurant. Very friendly and helpful staff and good car park albeit narrow entry/exit. Half board package was excellent value.

"Historic and comfortable hotel "

User 14/05/2016

This ancient coaching inn was the perfect base for exploring Wells. Glad we had a small car for parking but loved the drive and the hotel. Modern where it needed to be and kept the old to be enjoyed. We chose a standard room but were given a beautiful room on the fourth floor with a four poster bed and a perfect view of the cathedral. Absolutely lovely room and helpful staff. Breakfast was delicious before a walk around the market, the Bishops Palace and the astoundingly lovely cathedral. What a lovely visit to Wells.

"Excellent location from which to explore Wells"

DevonMolly123, Devon 14/05/2016

The hotel was in a great location and very central to explore Wells. Beautiful view of Wells Cathedral opposite. Excellent helpful staff on Reception and speedy check-in. Our room was on the very top floor and was quite a hike upstairs with NO LIFT. Had help with the cases to our room however. The room was quite small and in need of a make-over, but was cosy and in a quiet location. (floorboards very creaky). All appliances were in good working order but the shower within the bath was awkward to control and got extremely hot very quickly. I stayed in a twin room and one of the beds was uneven and my friend worried about falling out of it!!!! As regards the food, breakfast was varied and well presented and tasty. We especially liked the warm chocolate croissants. We ate fish and chips off the bar menu on the first evening and were greatly disappointed with the lack of fish inside the crispy batter. All in all we had a good stay but felt the hotel needed an upgrade. Good value for the deal we booked.

"Okay if you're not too fussy"

User 04/05/2016

Visited here before but decided to get in out of the rain on this bank holiday Monday for a hot drink. Ordered at bar at also purchased a portion of shortbread. In a hotel environment I would expect the shortbread to be brought with the hot drinks by the waiter, however they were passed across the bar to me on a plate, after payment was taken. When the hot drinks arrived, one tea and one cafetiere of coffee, we were also given a bowl of white sugar and a bowl of brown sugar as expected. Unfortunatley, the white sugar was full of horrible tea/coffee stained lumps and was nearly empty so it went back. Not really what you would expect from a hotel. Other than that it was okay...if you're not too fussy.

"Very comfortable and great location "

Colin E, Warwick, England 04/05/2016

We spent a couple of nights here and found the staff very helpful and friendly. The room was spacious and very comfortable. Views from the bar to the cathedral are stunning. Being in the heart of the city there are many restaurants and shops in east walking distance. I found breakfast disappointing - hot food was not freshly cooked - but the choice on the buffet was good.

"City Centre Hotel"

Linda R, London, United Kingdom 04/05/2016

Historic hotel in the centre of Wells. Opposite the cathedral and within a short walking distance of everything Wells has to offer. Our room had a four poster bed and was very comfortable. Staff in the hotel were extremely helpful and we will definitely be back.

"Great place and service"

RichardEWatts, Leighton Buzzard, United Kingdom 04/05/2016

We had room 41 and what a view as shown in our picture. The room was nicely furnished and comfortable, with good wifi. Service was excellent with a young man in reception carrying our bags up to the top floor, essential since there is no lift and we are not in the first flush of youth! The noise from passing revellers quickly passed but often happened but the comfortable bed helped. Special note that the bacon, ham and similar are locally sourced and fantastic. Oh and the town and cathedral worth a visit too ??

"pleasant hotel, friendly staff"

Fizz18, London, United Kingdom 03/05/2016

Enjoyed two nights here, was in the coach house so not within the main hotel which was a shame. Good, clean rooms, well decorated and ensuite very good quality. Tea and coffee in the room, etc, very comfortable

"Excellent "

Sally H, Oxford, United Kingdom 02/05/2016

Had a lovely weekend in Wells staying in this hotel. It is not a modern hotel and has squeaky floors and doors, wooden panels, Big fire places and bags of charm. Staff are very friendly and attentive, nothing is too much trouble.

"weekend stay"

ToniH1967, Pulborough, United Kingdom 25/04/2016

we booked a two night weekend break, dinner, bed and breakfast in a deluxe room. on arrival we were warmly welcomed and directed to our room which was in the main hotel. to our delight it was a suite consisting of a comfortable lounge area, bedroom and spacious bathroom with separate bath and shower. we spent two comfortable nights with no disturbances. Foodwise we had some excellent scones one afternoon. Breakfast offered an excellent choice, i can certainly recommend the taunton toastie! Dinner was equally as good with adifferent menu each night of our stay.

"an unsung gem !"

Amanda J H, York, United Kingdom 25/04/2016

A truly lovely hotel, wonderful accommodation, fabulous food & truly lovely staff. Even the hotel cat was friendly !. I had long harboured a desire to visit this hotel & it certainly didn't disappoint. Well situated & the views from our bedroom of the cathedral were magnificent. If you want to treat yourself book in asap won't be disappointed !

"Catheral Suite - exceeded expectations"

Edward H, Fulham, London, United Kingdom 24/04/2016

I booked this suite for two nights as part of my wife's 50th birthday celebration, couldn't have been happier with the service received at the Swan Hotel and the suite we booked. The Cathedral suite consists of a central reception/lounge, huge bathroom and shower, separate WC cubicle, large bedroom with a separate walk in wardrobe/changing room. The suite exceeded our expectations. The bed was large and very comfortable, as both of us suffer with bad backs this was most welcome. The lounge area was very pleasant and comfortable, we hosted a small gathering with some friends who live in Wells in this room. The 'gold' coloured freestanding bath was an absolute hit with my wife, she loved it and must have had two or three baths each day. The view from the lounge and bedroom windows, which over looks the cathedral green and front of Wells Cathedral is amazing. Would definitely recommend this suite and specifically the Swan Hotel for couples and we will be booking this suite again to celebrate our next significant wedding anniversary. The suite isn't cheap, but once you enter the central room you soon realise what you are getting and it is as far as I am concerned worth the expense.

"Friendly efficient staff"

Merv1940, Winchester, United Kingdom 23/04/2016

Due to a slight hiccup with our room we were upgraded to a first rate room at the top of the hotel with a 4 poster bed. The food was excellent with a good selection for the inclusive rate. The slow braised beef was superb. We have stayed here several times and the standard is always excellent. The staff were most helpful. It is right in the centre of Wells with easy flat walking to all the attractions.

"Excellent base for exploring the city and countryside around."

bakerlite, Cowbridge 22/04/2016

I was there as part of a U3A walking group for a three night package which included Dinner, Bed and Breakfast. Overall, a lovely hotel with excellent food and friendly, helpful staff. Being an old hotel, there are some inevitable slight downsides such as the creaking floorboards and, in our case, a 'compact' room, albeit en suite. One evening a good meal was spoilt by very poor coffee (which I did mention to Reception) but this was a one off incidence.

"Group of Walkers Visit to Wells"

David F, syracruse 22/04/2016

The hotel is traditional with a good central spot in Wells with a view of the cathedral from the Cathedral room but not the others where there is no view really. Staff efficient and friendly. & our large group was handled well in the restaurant. Our fixed menus each night were not that special a la carte may be better. Parking available but via interesting tight access ..Warning to large car owners or nervous drivers. Bathrooms /showers are a bit dated.

"Weekend in Wells"

R H, Southampton 19/04/2016

This is a great really old hotel our room was very nice and clean, although the floor was uneven due to the age of the hotel. There is a good view of the cathedral from the lounge. The food in the restaurant is excellent.

"Nice hotel in central location"

F604, London, United Kingdom 15/04/2016

Good central location with car park at rear that is really handy for Wells city centre. Front of hotel has great views of the Catherdral and everything is walking distance from this hotel. Our room was a super deluxe with 4 poster bed, high ceilings and luxurious decor and furnishings. Bathroom had a good shower and big fluffy towels with bath robes and tea/coffee making facilities. Bed was comfy. Breakfast was nice and well cooked and felt 'quality'. Bar and lounge also a pleasant stay with views of the Catherdral. Staff were helpful and friendly. Would recommend this as a good value hotel that offers a lot.

"The Best, an amazing friendly excellent Hotel"

Peter L, Seaford, United Kingdom 11/04/2016

Stayed from the 4th - 8th April 2016, from the moment we checked in till the moment we checked out, every member of staff was so helpful, friendly and caring. Room excellent, food amazing, general area around hotel so good. If I could give this hotel a 10 star rating I would, you won't be disappointed if you stay here.

"One Hundred People...Great Weekend"

Philhoney, Cornwall, United Kingdom 11/04/2016

Two coach loads stayed for 3 nights, the rooms, the food and the location were perfect for our stay. All the staff were extremely helpful,nothing was to much trouble and all with a smile.. They could not have done more to make this a wonderful stay. We had a great weekend and would highly recommend this hotel.

"Central place to stay"

Rose66_11, Hemel Hempstead, United Kingdom 09/04/2016

I visited The Swan Hotel on a special deal, which included accommodation, breakfast and evening meal, which was good value for money. The hotel could not have been more centrally located and the view of the cathedral was stunning. The car park had plenty of room and we were pleasantly greeted at reception. The hotel is an old coaching inn and retains many charming features. Because of the age and structure of the building there is no lift so this hotel would not be suitable for people with severe mobility issues. The food served in the restaurant was well presented and good to eat. Service was good but slightly more time between courses at dinner would have been appreciated. The bedrooms are spacious and well appointed. Ours looked out on to the road leading to the car park with high buildings either side so was a little dark. There are no bright lights in the room so sometimes it was rather dull. The bathroom was very narrow but adequate although more shelving would have been useful. Lovely extra large fluffy bath sheets were provided. The staff were extremely helpful and friendly. If you are a cat lover, you will enjoy the company of the hotel cat in reception or the lounge.

"Very good central hotel"

grannybubbles, Henley-on-Thames, United Kingdom 09/04/2016

this hotel is wonderfully placed with a great view of the west front of the cathedral. The building is old and quaint but the staff go out of their way to be extremely helpful. most o the food was of a very high standard. the free parking is a big plus and the friendly cat adds to a welcoming atmosphere. I would recommend this for an excellent stay to see Wells.

"A Very Pleasant Stay"

ericBournemouth, Bournemouth, United Kingdom 08/04/2016

Finding our way around Wells' one way system was the hard bit and then, blink and you've missed the car park entrance. We got 2 maps once we were in there the first was a large scale map of the city centre and the second was covering a little further out. The hotel could probably email one to you, it would make things very easy if they did. We got a very warm welcome from reception and somebody had already rung me to find out what time we wanted dinner on both of our nights which was a nice touch. It is essential to reserve a table because the restaurant is always very busy. Most people make complimentary comments on the food which is good but I think that 2 courses rather than 3 would be sufficient for many of us. If you have only booked bed and breakfast the cost is slightly cheaper but you would have to make it clear if you had booked dinner bed and breakfast so that the charge could be adjusted. My point is really that I would prefer to enjoy a main and a dessert rather than feeling too full at the end. Breakfast is good because the hot selection is cooked to order and is included in the tariff. (I can't imagine what happed in the case of the American reviewer). Or room was fine, as I expected it would be, the car park was easy and spacious. The staff were without exception all friendly but efficient. What more can I say? Ah! yes, the bar has over 30 different gins so you can enjoy a slightly unusual G&T from your normal one. Pity they don't have a list of them.

"BW Leisure Break in Wells, Somerset"

quadrantpaul, Leicestershire 04/04/2016

Picked a really good hotel here, in a really good position in Wells - such a nice town (or city?) with spectacular cathedral and buildings. The market on Saturday is not to be missed and it's only a short distance to Glastonbury - home of the weird and mysterious and a nice contrast with Wells. The staff of the BW Swan Hotel in the middle of Wells are clearly well-trained - friendly and competent. It felt good to be there.

"Central location, wonderful character and a cat"

Simon N, Birmingham, United Kingdom 03/04/2016

The hotel is in the heart of Wells and the building is full of character on the outside, yet plush and stylish on the inside. The rooms are beautifully furnished and there is a cat who lives on the ground floor. Highly recommended.

"Mini break at The Swan Hotel, Wells, Somerset"

P H, United Kingdom 01/04/2016

We thoroughly enjoyed our visit to this hotel. The setting within a historic beautiful town is stunning - right opposite the Cathedral and Bishops Palace. The room was pleasantly furnished, impeccably clean and the staff at the hotel - both at reception, in the restaurant and the bar, were most helpful and efficient.

"Good but loud"

SHLtraveler, Raleigh 31/03/2016

We had two rooms for my three sons and I to stay. Rooms were very comfortable and clean. I have two comments in this hotel: food is very expensive. For American tastes the English breakfast for which I paid extra is not great and probably not worth the money. There are other places nearby where you can get breakfast. The other issue I had was that a wedding was held on the first night of our stay. It was too loud, and late and the entire hotel heard the loud, thumping music until 1130. I called to the office twice about it and was told this by a very helpful desk person. However it was too loud and I am not the only person who complained about it. The second night we were there it was perfectly quiet and fine. Just to let you know that if there is an event like a wedding it will be very loud in your room. The front desk staff was very nice and friendly and were helpful in giving us directions and recommendations to dinner places around the town. Hotel is great because you can walk to the cathedral, to the Bishops Palace and to many places to eat all three meals. Once parked there is really no reason to move your car.

"The Best Place to stay in Wells"

DiamondMikeCheshire, Runcorn, United Kingdom 26/03/2016

Wells is a delightful city and the Swan is the perfect place to stay offering old-world charm, good food (we had dinner & breakfast) and a fantastic view of the cathedral the instant you step out of the front door. Our bedroom was wonderfully comfortable (no view though as with most of the rooms) and it added to the charm that we had to go around winding corridors and up and down steps to get there (a word of warning: there is no lift).

"Concerned at lack of proficiency of staff when fire alarm went off"

Anne H, Minehead, United Kingdom 25/03/2016

Stayed her overnight to be close to my husband who was in hospital. The hotel and room were very pleasant. The shower was dangerous as it alternated between scalding hot and freezing cold and I had to go in and out of the water as it was changing from one temperature to the other. I was out of the shower when the fire alarm sounded. I hurriedly put on clothes and went to the carpark as did 2 other guests. The alarm was still sounding and there were three members of staff also in the carpark. I believe they were from the kitchens. One of them was on his mobile phone and then they started to walk back into the premises. No member of staff came outside to carry out a roll call or to see if we were okay or even to inform us what was happening. We went to reception to ask what was happening and the receptionist told us that it was okay to go back to our rooms. By this time the alarm had stopped. The receiptionist did apologise and apologised again when I expressed my concerns about the lack of information for guests when they were gathered in the carpark waiting for instruction/roll call. I have to regularly attend fire drills at my employment and found the lack of information from the staff concerning when we had followed the instructions in the room. This experienced unnerved me as fire drill should be part of basic training for all staff. Serious consideration should be given by management to address this issue. I am sorry but this overshadowed my stay and made me feel unsafe.

"A great find!"

GRWhiteDavison, Sydney, Australia 25/03/2016

This is a great place to stay in Wells. The rooms are clean and reasonably maintained and the staff are very helpful. We were there for 2 nights. The first night we were in a standard double room which was very nice. On the second night we had managed to book the Cathedral Suite which has a great view of the Cathedral. This room is stunning and clear attention to detail has been paid. Well worth it to stay in this suite and for extra opulence, treat yourself one morning to breakfast in the room. It is a taste of a life few of us get to experience.

"Weekend function for sixty guests with an informal dinner on the Friday night and a black tie do on Saturday."

T8128NWwilliamp, Stevenage, United Kingdom 21/03/2016

Room excellent with a view of the Cathedral. Food was top quality both breakfast and both dinners. The staff really made the weekend though as they couldn't do enough for you. The function room is new and was a great setting for our black tie dinner followed by a disco. The small City is a lovely place to explore with a range of shops.


Andy B, Stevenage, United Kingdom 21/03/2016

I couldn't fault anything with the hotel ,the hotel was spotlessly clean , the staff went out of there way to be friendly and helpful , the restaurant was clean and modern with the food absolutely outstanding one of the best 4 day stays I have had

"Good Location"

Harryshere, Bristol, England 19/03/2016

Good location. On site parking. Once inside very ordinary Best Western Hotel. Food OK. Bar not great, very much a "Small Hotel Bar" lounge style . Very old fashioned style hotel allround . Your granny might like it. Not to our taste at all.

"2 night stay in apartment (mews)"

miszaku, Ely 15/03/2016

Nothing wrong with this hotel, they do everything just right. It is situated dead centre of Wells and yes very close to Cathedral. Somewhat limited parking so early arrival suggested to secure a place and there are a couple of very tight turns to get off the street and into the car park; anything wider than "normal" might struggle. Staff are friendly and competent and everything asked for was provided. The apartment was very spacious, lounge/diner/kitchen with downstairs loo. Upstairs two bed rooms, one with toilet/shower one with toilet/ bath. Wasted on me as a solo traveller but great for a family small group. Breakfast was a small cold buffet (very nice) and you could order various breakfasts off the menu at your table. I had the full English (Somerset Grill?) which was very tasty. I ate once in the restaurant and had a prawn cocktail ( no it wasn't it was 4 prawns on a bed of lettuce); I did mention it to the waitress who was interested in my opinion (but nothing else ie no explanation) other diners were overheard discussing their "cocktails "! Having said that the prawns were a good size and cooked perfectly. I then had the fillet steak which was truly awesome. Would I visit me back? Yes.

"2 Night Stay"

Brian R, Lincolnshire, United Kingdom 13/03/2016

Stayed here at the swan hotel for 2 nights , Really enjoyed staying here ,Staff excellent ,lovely room ,décor nice . Booked a table in the restaurant on the first night of our stay not cheap but food and service outstanding. Will definitely be staying here again when in the area.

"Outstanding from start to finish. "

discopaul, Bridgwater, United Kingdom 13/03/2016

I stayed here after a long day working in Wells.. I was greeted by a very a warm welcome from the hotel staff and a friendly pet cat who was happy to be patted down at reception as I collected my key . The hotel has a very smart restaurant, a cosy bar and comfortable lounge area all spotlessly clean and look like they have recently been refurbished. It also has an outside seating area and a function space which at the time of my stay was being redeveloped. The attention to detail throughout this hotel is amazing its kitted out and finished to an exceptionally high standard, curtains and soft furnishings all look hand made to a high standard, Up to date tech is everywhere including a large modern TV, led lighting, a plentiful quantity of USB phone points sockets in the room . WiFi worked well and was easy to log into. They even have a type 2 charge point for my electric car meaning I could charge over night for free.. I defiantly want to came back and stay here again. From start to finish faultless

"Twee - Could Do Better"

Keith L, Poole, United Kingdom 10/03/2016

Reception welcome and efficiency was very good - Room was twee but pleasant, clean and tidy. Bar was small but again very pleasant - with great views of the Cathedral opposite - staff were very friendly and welcoming - bar stock and wine could be increased and modernised - menu was disappointing - choice of 4 starters, 4 main courses and 4 desserts, desserts excellent - starters reduced to only three as Tartlet sold out by 8:15pm - starters and main courses very average and trying to be too fancy needs to increase choices with some basics eg: pate, prawns, asparagus, smoked haddock, whitebait, smoked chicken, chicken and ham pie, liver and bacon, scallops, cottage, beak steak, belly pork., casserole, hotpot, fish and chips, lasagne, pasta, chips were a special order and then they were a quarter of a potato and what is wrong with plain vegetables eg: cabbage, cauliflower, peas, runner beans, leeks, carrots, swede, proper chips etc very unusual chicken was not on the menu. check out 11am and needs to change to midday like modern hotels. Room had fan and iron and ironing board plus a bottle of water pity workers started drilling and banging at 9am - hotel should have told us this when checking and restaurant could do with some medium background music and bar needs to stock up on liqueurs and do cocktails. Would go back if could not find anywhere else in the vicinity. Biggest plus point was the free WiFi.and the friendly staff


SHORNCLIFFE_12, Folkestone, United Kingdom 10/03/2016

This was a real treat from my family. The staff are welcoming and the ambience of this old Inn adds to any special occasion. The food certainly did not disappoint either! I was there purely for Sunday lunch. Given the level of hospitality I feel sure the rooms are of the same standard. As the hotel is across the road from the wonderful Wells Cathedral it is certainly a place for a weekend break.

"Great Character Hotel"

Chris195605, Southport, United Kingdom 07/03/2016

We stayed here recently during a family history trip. The hotel was right in the centre of the city and easily accessible with parking on site to the rear of the hotel. The staff are all very friendly and helpful. Our room was very nice with a lovely bathroom. We ate in the resstaurant and the food and service were excellent. I would definately stay here again.

"One of the best historic hotels"

guy900, Potts Point 04/03/2016

This hotel had become one that I look forward to returning to: friendly, comfortable, wonderfully situated in a very interesting small city. The hotel's sitting area on the Cathedral Green is a real bonus - weather permitting.The dining room is attractive, the food excellent. Staying at the Swan is a pleasure.

"Excellent base foe walking break."

Ecilop76, Hereford, United Kingdom 04/03/2016

Stayed with friends over Valentines weekend and had a great stay at this lovely friendly hotel overlooking Wells cathedral. The rooms were very good and the restaurant food was excellent. All of the staff we met from reception,housekeeping to bar staff and waiters/waitresses were first class and made our stay most enjoyable. I would highly recommend this hotel to anyone. Thanks to all at The Swan Hotel. We will be back again.

"Brilliant Stay"

VAM1, Oxford, England 03/03/2016

Really nice well situated hotel in Wells. Very welcoming staff, comfortable well appointed room, beautiful cosy restaurant serving excellent food and delicious made to order breakfasts. Special mention for Max who looked after us really well. A perfect stay ??

"Very good dinner"

Judy S, Christchurch, United Kingdom 28/02/2016

We booked a table for a Friday evening and were very pleased with a tasty dinner. Good choices and service. The only negatives for me were that there was only white bread available in the bread basket. I did ask about brown but was told they only have white. Surprising for a good retaurant. The staff were also laying up the tables for breakfast right next to where we swear still eating. Other than that, I would recommend it.

"A very good location"

Lorraine G, Hook, United Kingdom 28/02/2016

I was looking for a place to stay with two friends and was reccommended to this hotel by a local resident of Wells. When I rang to enquire about rooms, the very helpful lady on reception suggested one of the self-catering Mews Cottages which I booked. It was excellent in location and facilities. There were two bedrooms, a sitting room with TV and music centre and a fully fitted kitchen. It was ideal as we could sit and natter and relax in comfort. It would have definitely been a good place for a family to stay. We did not use the other facilities at the hotel but the staff at reception were all helpful and efficient. The only 'downside' if any, was the narrow and winding entrance to the car park. The car I was driving was quite long and wide and it felt very close to the walls. However, I did manage and it was good to park so close to the accommodation. I would definitely use the hotel again if visiting Wells.

"An absolute treat"

MikeWoodward_11, New Milton, United Kingdom 22/02/2016

Location location, location. Where else can you park up in the middle of a city in a hotel whilst opposite is the most breathtaking cathedral views - then that must be Wells. Very comfortable rooms and a lovely evening restaurant meal. Staff could not have been more helpful.

"Not bad....."

Rachel T, Dorset, United Kingdom 22/02/2016

The hotel it self was very nice. We hadn't booked so were lucky to get a room but it was obvious it was an older room in need of some updating. It was very expensive for what it was. We would stay again if we were in one of the refurbished rooms. Breakfast was very good. Nice variety to choose from.

"Good hotel, nice room but noisy building work"

keelywheel, near london 20/02/2016

Had the 4 poster room, very nice. Good mixture of traditional feel and modern amenities. Good dinner in the restaurant. Staff were very helpful. Only marred by building work on-site which woke us up at 8.30.


keysee, Cambridge, United Kingdom 17/02/2016

Outlook spoilt a lovely room. Bed was rather small in width and length .Limited evening menu in restaurant.location excellent for local Cathederal and Bishops Palace.Plus parts being renovated and was disturbed early am by workman and not advised of this before I booked.

"Nice lunch just a couple of things....."

ElenainExeter, Exeter 16/02/2016

We had a very nice lunch here from a good menu although they didn't have the item that I had wanted. Just a couple of small things that stopped this from being a 5 star review: There was no hot water brought with my very expensive cup of tea - I had to go and get some from the bar. The cutlery had been wrapped in the paper napkin straight from the dishwasher so the napkin was soggy in the middle. I had pate on toast but there was only 1 and 1/2 minuscule pieces of toast - not enough for all the pate so I had to leave some! All of these are small and inexpensive things that would make the whole thing a 5 star lunch instead of a nice lunch with a few irritations! We would go there again though as there is a lovely wood burning stove and the whole place is clean and nicely decorated too.

"Sleep unlikely"

SARAH H, Isle of Wight, United Kingdom 16/02/2016

This hotel is currently being refurbished and I would advise all but the heaviest sleepers to give it a wide berth. From the cheerless receptionist to the man who decided to noisily water the plants (in February!) at 6 this morning, to the drilling that started at 8 and lastly housekeeping banging on the door at 9 to see if we had vacated yet it has been a pretty miserable stay. Even without the noise the mattress in room 23 is utterly wrecked and has such a large dip in the middle I had to wedge myself in to stop rolling over! I rarely give bad reviews but it's not particularly cheap to stay here and it's been dreadful

"The smallest English city"

Bob and Pat G, Reading, United Kingdom 13/02/2016

We have stayed at the Swan on three occaisions over the years and we've not been disappointed yet. This is a beautiful old building in a great position, with a variety of comfortable rooms, a really good restaurant and friendly staff. We've booked a two night stay in November on a B &B plus evening meal basis confident that we will have another enjoyable stay.

"Great place to stay but could be even better"

Alan D, Swindon, United Kingdom 12/02/2016

Well as an overall review, the hotel was lovely and we'd stay again but there are a few points worth noting. Like other reviewers who have commented on the problem of check-in, we too stayed in the coach house which is not attached to the main hotel. The biggest issue is that having carted all your cases across the car park and into reception, you then find yourself having to do the same walk in return which, if the weather is bad, is not too clever. Ideally the hotel would tell you beforehand that your room is in that area so that you could at least leave your luggage in the coach house "lobby" before going over to the main building to check in. Once in the room, which was huge and very comfortable, we quickly noticed how noisy it was from the road outside. We realised that our room fronted the High Street and given the narrowness of the streets, the traffic passed right by the windows which were definitely in need of replacing. I would guess that the hotel is a listed building but there must be something that can be done with the aging sash windows to provide greater insulation from the noise. Unfortunately my wife was recovering from flu during our stay so rather than go to the effort of getting ready for dinner in the restaurant, we took all our meals in the room and to be fair to the staff they were all absolutely charming..very polite and helpful despite having to lug trays of food from the main hotel. Sounds like a whinge but we had a lovely stay here and as I say, we'd happily go back in the hope that a few simple changes had been made.


Ron B, London, United Kingdom 09/02/2016

Had to stop over in Wells and this was the most central for me. Check in was efficient but if you are going to park here make sure you have a place reserved if you can. Very tight fit and not huge amounts of room. The room we had was clean and a decent size. We stayed in the coach house which says it all and explains why the rooms were a tad old hat and the floor was not even. However that gives it a feel of quirkiness. The TV did not work wonderfully well but that's the way it goes. The wi fi was almost non existent but in that neck of the woods it can sometimes be the case. We ate in the restaurant and the food was pretty good. The menu perhaps could have done with a slightly bigger selection. The service was very good and also in the lounge. Breakfast was better than most hotels and a good selection. For the two of us the final bill came to just over £200 which I considered to be a fair price. The view from the bar is fabulous looking at the cathedral. Opposite is a small patio which would be fabulous for tea and cakes on a warm sunny afternoon.

"Excellent hotel with only a few points which the hotel could look at."

davidC5884YR, Farnham, United Kingdom 09/02/2016

Our reception was warm and friendly, and the room warm, comfortable and clean. The bathroom was clean and a reasonable size. The restaurant food was good and plentiful though we did have to send one dish back to be replaced as the point that my wife was a celiac and needed gluten free toast with her pate had not been acted on {the staff had advised her that gluten free bread was available when she was ordering}. It was also excessively noisy on our second night and the staff made no attempt to request the verbose group to curb their shouting. Our room was not in the main building but in the coach house so we had to cart all our gear back outside from reception after booking in and brave the weather to go to the room, and obviously do the same for breakfast and dinner - this was a weekend when there were 50mph gusts of wind and 3inches of rain during the day. The room was very dimly lit, to the point of gloomy. It is a fault that could be easily rectified and also reduce the amount of electricity being used. The shower was of a type which required you to balance the temperature by turning the hot and cold taps. Fine unless someone in another room turns their cold tap on and you end up being scolded, the reverse also applies when they turn on the hot tap and the shower turns cold. All hotel showers should be thermostat controlled. It should also not be beyond the ability of the hotel to make sure that the sash windows did not rattle even in the strong winds (no sash windows in the houses I have lived in were ever allowed to rattle. One very good point in the room was the presence of a large number of electrical sockets - ideal in the days of electrical gadgets that need charging.

"Amazing hotel, staff bring it down. "

User 08/02/2016

The Hotel is amazing, looks great,clean. Open fire roaring with cat making his self comfy next to you. Bed lovely, bathroom spotless, blackout blinds. Now for the part that made it an uncomfortable stay. When checking in receptionist was blunt and unwelcoming, we asked for a menu for the restaurant to read in our room, we where told its on the wall "read it". So we decided as no effort was put in we'd eat elsewhere. When going down for breakfast we ended up waiting 45 minutes for our cooked meal, people that had ordered after us where already eating theirs, when inquiring about ours we where told bluntly "it's coming " while turning and walking off,not even checking, by a ever rude young waitress. It's a shame staff let with lovely hotel down because on looks and cleanliness I'd have given it a 5star rating.

"Christmas Treat"

Melanie M, High Wycombe, United Kingdom 08/02/2016

We spent Christmas Eve to Boxing Day at The Swan - somewhere we have visited several times over the last 35 years. We were not disappointed. The staff were very cheerful and attentive and the food and accommodation lovely. Loved the beautiful displays both opposite the Hotel and in the rear garden. Being able to attend Midnight Mass in Wells Cathedral was magical - a wonderful experience especially when I didn't have to get up to cook a meal for the whole family the following morning.

"Family weekend away"

Linda T, Dunmow 08/02/2016

I booked the Swan Hotel as a Christmas present for my daughter and 2 grand daughters. The hotel is in a lovely position close to the Cathedral. Rooms are spacious and clean. Staff at reception very helpful and friendly. Breakfast though could be better, not a lot of choice and room could do with redecorating. Overall though we had a good stay.

"Well well wells"

MattMack, Worcester, United Kingdom 02/02/2016

Loved wells... such a quirky little village! The hotel itself was amazing and we were lucky to have a cathedral view room, if it is available and affordable for you definitely go for it, the cathedral literally fills the window. Staff were helpful and friendly and parking was decent. Breakfast was really nice. The room was high quality and really nice furnished. Would choose here again!

"Exceeded all expectations..."

MOCKO_2, Reading, United Kingdom 02/02/2016

Beautiful hotel, in an ideal location. Lovely room overlooking the cathedral. Warm, friendly welcoming staff and we fell in love with the hotel cat. Breakfast was perfect and there was ample choice in the restaurant for dinner. We were lucky enough to take advantage of the winter break offer - a real bargain. The visit to the nearby Cathedral and Bishop's Palace were both inspirational with helpful and jovial guides. If we could have given it a score of six, we would have! Out timing was very good - Wells may get a boit busy in the summer season.

"Super three night break at the Swan"

RWB123, Devon, United Kingdom 01/02/2016

Stayed for three nights on a (nicely priced) dinner, B&B deal. Friendly staff; well-appointed, clean, comfortable room; comfy lounge and bar with great views across to the cathedral; nice restaurant with decent choice on the dinner table d'hote and at breakfast. What more could you want. We thoroughly enjoyed it. If you are driving just make sure you read the directions on the Swan's website which are very helpful. Otherwise you may just become another lost soul in the Wells one-way-system!!

"two night coach trip excellent friendly hotel"

tony726, london 31/01/2016

yes the swan is in the centre of wells close to wells caterdal and bishop place the hotel as a garden that look on to the cattherdal in sumner you could sit out and look at catherdal all the staff are helpful and very friendly matt sebastion gerald are very helpful and make the stay excellent also the cat snowball is very friendly the room was clean and tidy and very good the food was very good indeed and the choice the reception staff could not do enough to help keep up good work well done tony mbe

"Waiter : "that is all we have" - a take it or leave it attitude. We left it."

cherriesfan_9, Cheltenham, United Kingdom 27/01/2016

Our room, overlooking the magnificent Wells Cathedral was exceptionally good; featuring an unusally comfortable four poster, plenty of space, although missing a fridge (which could be important for insulin taking diabetics). There was no safe either, but did have a nicely refurnished bathroom. The room has been redecorated in a period fastion - we really liked the distinctive wallpaper and prints. Breakfast was very average, in a bowling alley of a restaurant, - long thin and noisy. But we were shocked by the attitude of the waiters in restaurant on our first evening. We had booked DBB, and we went down expecting a rather good evening meal. Such misplaced optimism. Just table d'hote available - no opportunity to see let alone order from an a la catre menu. With just 4 choices of course, there was always likley to be something problematical which would cut back the choice. But due to my diabetes ( and personal preferance) there was absolutely nothing suitable for myself,and my wife was equally unimpressed with the lack of choice. We explained this to the waiter - negative response "that is all we have" a take it or leave it attitude. We left it. I had explained when we booked that I was diabetic, and had concerns, but no interest there either. I am at loss to understand why we should be treated so shabbily. We enjoyed a rather good meal elsewhere in the city. I suggest that the manager of the Swan concentrate on looking after their hotel guests, rather than "inspired" conceptual mass catering.

"warm friendly hotel"

michaeledward, Chichester, United Kingdom 26/01/2016

Nice hotel in historic building across the green from Wells Cathedral. Reception bar and dining room staff all friendly and welcoming. The room was well equipped and the bed had a super firm mattress which was great. Will book again for next visit to Wells

"Super Sunday lunch"

Richard K, Torquay, United Kingdom 25/01/2016

Had pre-booked Sunday lunch. Arrived early so had a drink and a game of cards in the bar area. Very relaxed atmosphere and staff very friendly and helpful. Orders taken and later shown through to the restaurant. Staff very knowledgeable on gluten free diet and additional options / adaptations offered. Food was very good quality and tasted superb - 3 courses for £20. Highly recommend. Menu available on their website.

"Bar food"

Chris147, Bath UK 24/01/2016

We have eaten many times at this hotel in their main restaurant and always enjoyed the food and service particularly Sunday lunch, however on this occasion we ate in the bar, a big mistake. My guess is we either chose the wrong food or the chef had an off day although the main issue was the chiped photos. To be fair to the chef he/she can only work with the ingredients he's given and I can honestly say he must've been using budget catering packs for our chips as they tasted like cardboard. Hence both my wife and I didn't enjoy either of our meals. To be fair we did have one bowl of chips taken off the bill but I still left thinking we ended up paying for meals we didn't really eat. Now this might sound like a lot of fuss over a potato product but at the end of the day if it forms on integral part of the meal it should be right. That being said this experience hasn't put us off and we will go back again but next time we'll be sticking with the resturant.

"Short winter break"

C B, London, United Kingdom 24/01/2016

A really enjoyable 3 day break. A hotel with character and history, Quiet room, warm and inviting. Staff were excellent as was the food in the dining room. Lovely evening meal. Lots to see right on your doorstep with great view of the Cathedral. Good walks, good market twice a week. The hotel cat looked very contented as well. City not spoit with new uninteresting modern hotels.

"A great hotel"

User 20/01/2016

A building of character well adapted to its use as a hotel. Positioned in the centre of the city opposite the Cathedral Green. Comfortable and cosy without being cramped. Staff all friendly and helpful. Bedroom spacious with high standard of fixtures and fittings. Comfortable bed. No untoward noises from outside the room.

"Beat this for a January deal if you can!"

jamesgandolfini, south coast 20/01/2016

One night stay was all we could manage due to work commitments but it was more than worth the trip. Very comfortable and warm room (ice on the car when left home in the morning) Great meal and breakfast, lovely staff throughout, Snowball the cat greets you at reception, good beer in the bar and a real fire. Superb!

"we would have liked to try the restaurant"

grannypops46, Ambleside, United Kingdom 17/01/2016

We booked for a four-night stay from Boxing Day on a bed and breakfast basis. I was offered the chance to book for the restaurant at the time, but I wanted to keep our options open and thought it would be fairly quiet at that time so that we could eat there if we wanted. Little did I know that there was an offer of dinner, bed and breakfast for that period at a bargain price and so the hotel was full from the 27th. and the restaurant was accordingly fully booked. I had not been made aware of this offer when phoning the hotel itself (not Best Western) to make our reservation. I feel rather cheated that we were paying more for our bed and breakfast accommodation than those getting their dinner as well. Saying all that, we did enjoy our stay, our first visit to Wells, when we eventually managed to find our way to the hotel. (The lady at the Shell garage drew us a little map with the expertise of one who has done it countless times) The room was of adequate size, clean and the beds were extremely comfortable. The breakfasts were good and plentiful. I would have preferred warm croissants and there was no smoked haddock to be had, but husband was happy with his various fry-up combinations. We had a couple of good bar meals, and thought the drinks rather pricey, but, hey, it is a hotel, and the pots of tea were brought quickly to the extremely comfortable lounge. It can be difficult to find a parking space after you have negotiated your way round the back, and goodness knows what you do if you can't find one because you are then in the tortuous one-way system. Luckily we did manage to squeeze in. But a beautifully-situated hotel, opposite the cathedral, with a view through to it because, many years ago, the hotel bought the buildings opposite and knocked them down so that they could have that view. The central position makes it very easy to explore Wells from the doorstep. As a ps, I did mention when we checked out that we hadn't been made aware of the special offer price, but that was rather dismissed as "I'm sorry you couldn't eat in the restaurant. You must book in next time...."

"Business or Leisure"

Paul S, Colchester, United Kingdom 16/01/2016

I enjoyed my stay at the hotel, fantastic surroundings, like going back in time. Internet access is a bit on the slow side but thats an easy fix. The restaurant and food is good with friendly staff, the bar area is relaxing with a good selection for beverages. I would go again and will take the family, it would make a good base for exploring the local area by Land Rover or on foot. Top Marks

"excellent New Year Break"

Alison S, Reading, United Kingdom 13/01/2016

we wanted a break away just after New Year and a trip to Wells gave us plenty to do despite the rainy weather-to complete our stay the Swan Hotel was comfortable,friendly and welcoming with excellent food served for our evening meals and the addition of he Christmas décor made it all the more special Great value for a long weekend break

"Comfort and history"

Steve B, Nottingham, United Kingdom 13/01/2016

Real character, friendly staff and very comfortable bedrooms. Quality food both for evening meal and breakfast. Interesting entrance to the car park. Much better than the identikit chain hotels where every one looks the same. Also ideally located for a stroll around historic Wells. Would like to have been there in the summer to sit on the terrace opposite with afternoon tea.

"Great Hotel, Great Deal."

neil s, Westerham, United Kingdom 10/01/2016

We know and love the Swan hotel so a post Winterval break was in order, The deal was amazing £112 for 2 people B&B for 2 nights...! Throw in a free upgrade to a brilliant 4 poster room overlooking the Cathedral and you can bet on us being future residents. The new Hotel cat is a nice addition too.

"Great view"

jowrightSomersetUK, Somerset UK 05/01/2016

Friends staying over and we joined them for dinner. Lovely and warm inside even though the fire in the lounge wasn't lit. Very friendly and helpful staff. House wine was good. The meal was ok but the cod dish was very bland although perfectly cooked. I would try it again as its a great central meeting point and the view of the cathedral opposite is stunning.

"Superb Twixmas Break"

SaraandTim, Rochester, United Kingdom 31/12/2015

The Swan Hotel is a superb hotel in perfect surroundings and fantastic attentive staff. We stayed between Xmas and New Year and could jot have wished for a better place to relax and visit the local surroundings. An ideal setting, perfect in every way and super value for money. The food was delicious, the staff fantastic, couldn't have asked for more.

"Superb character 'stopover' or short-stay."

Stew5678, Looe 30/12/2015

Superb 'character' accommodation, dining and service, in a location of history and with a great cathedral outlook. We used the Swan as an overnight en route to a family gathering for Christmas and this just set us up for the rest of the season!

"The Extra Mile"

User 27/12/2015

For the second year running we have visited family who live in Wells for Xmas so our main reason for staying has been bed and breakfast over the festive period but we did descend this year en masse for the Christmas Day lunch ( excellent by the way ). Just to get the small print out of the way first the rooms are extremely clean and comfortable and just what you would hope for for a few comfortable nights stay . However the main purpose of my review is to comment on the service we received over our three night stop. What an example in customer service . Everybody we encountered went out of their way to make us feel welcome and enjoy the Christmas period. These people who were having to work over a precious time for them could not have done more to make us feel more welcome. They are an absolute credit to the Best Western Organisation and deserve the highest accolade . Thank you all so much for your natural welcome and helpful way you dealt with us. This was genuine and not learnt in some management exercise in customer service. Horrendous journey back to Town today but couldn't leave my comments till later . Thank you , all and a very Happy New Year

"Excellent for group parties "

User 20/12/2015

We recently had a large group Christmas party and were incredibly pleased with how well it was done. The food was excellent, not an easy task for a large group of builders, and the staff were very helpful and friendly. Would definitely recommend this hotel and have no qualms about going back in the future.

"lovely hotel ,great location ."

User 18/12/2015

Great location , very clean and staff are excellent , overall very good .we had views over the cathedral green to the cathedral , we stated in a superior room . only let down is getting to the hotel carpark , access is narrow and blind bends, so be careful .

"Poor wifi / friendly staff"

Mearnsy1, Newport Pagnell, United Kingdom 17/12/2015

I was greeted by friendly and helpful staff (including at breakfast the following morning) The wifi in the room was non exist and weak in other areas of the hotel My room was on the small side and on the verge of looking tired The hotel ambiance is charming and very welcoming The breakfast is fresh and cooked to order

"Excellent hotel"

Norman57, Oxfordshire 17/12/2015

We only stayed at this hotel for one night and it was very difficult to fault. The room was spotless with a comfy bed with the only niggle being that the bedside lights which could have been a bit brighter.Also for once a hotel bedroom with easy to reach plugs. Breakfast was very good, including the sausages which more often than not let what could have been a good breakfast down. All the staff were very cheerful and seemed to show that they actually cared. I recommend this hotel and would certainly stay there again, if in the area.

"Christmas time at The Swan"

User 12/12/2015

We have recently visited this hotel again at Christmas time and the warmth and charm was just as evident as last year. The food was exceptional and every aspect of service from all the staff was excellent. This historical building had been decorated with Xmas decorations in a tasteful and thoughtful manner particularly the reindeer displays. Our room was immaculate in the old part of the building with amenities and decor to a high standard. The nearness of the Cathedral and the shops, all within easy walking distance was a great advantage.

"A bit of class in Somerset"

Dave2273, Sparkford, United Kingdom 10/12/2015

Stayed one night prior to a work meeting. A really nice hotel, friendly welcome on arrival, very clean and smart hotel. Room was very nip with everything you need. The bar was well stocked with good service. Nice breakfast with plenty of choice Also thanks to Matt at reception for changing my room, no questions asked, due to an Internet fault

"lovely weekend"

Valery784, Much Wenlock 09/12/2015

We have just spent two nights bed-and-breakfast at The Swan and cannot fault it in any way. We had room 54 in the Coach House which was very quiet, spotlessly clean and contained everything you needed for a short break. The bed was the most comfortable we have ever slept on. All the staff we met were very professional and friendly (including Snowball!) and the cooked breakfasts were really delicious. The hotel had beautiful Christmas decorations both inside and outside and its situation opposite the magnificent Cathedral is superb. We will certainly stay at The Swan when in this area again.

"Best Best Western I've ever been to"

groovyjo, Birmingham, United Kingdom 08/12/2015

We stayed her for 2 days the day after my partner and I got engaged. It had already been booked some time and when we arrived and informed them of our engagement we were upgraded to a four poster room. It was beautiful (if on the second floor!) We have 2 evening meals and breakfasts at The Swan as part of a bed breakfast & evening meal deal – the food was SO GOOD!! Beautifully presented, great choice and tasted wonderful – I cannot fault the restaurant at all!! Wells is a beautiful little city which we really enjoyed walking around in the evening, exploring all the old nucks and crannies! All in all a fantastic hotel which was recommended by my Mother-in-Law (to be) if I have any issues it would be the tight and difficult parking but this Cannot be helped with such an old city and building.

"Great family weekend "

User 06/12/2015

A great family weekend was had by all. We stayed in one of the mews cottages. The cottage was very welcoming and tidy, the Christmas tree was also a nice touch. Even though the staff warned there were parties on in the function rooms and apologised in advance for any noise - we heard nothing. The Santa experience was well worth the £5, the gift along with the experience was great and some nice photos to show the grandparents, especially the snow scenes. It was really nice to park the car Friday afternoon and not need to use it again until Sunday evening. The only down sides were the price of the breakfast (£18pp) which was a bit steep when you went next door for considerably less (full breakfast for £18 for four). Also the wifi was more or less nonexistent (only connected twice all weekend), other places we went it worked (but saying that it was nice to have a internet / phone free weekend)

"Over priced and un friendly "

mldmi6, Brisbane, Australia 06/12/2015

Great looking Hotel with a nice cat in residence Visited this Hotel on a Saturday in December and found Hardly any staff could speak English. They charge like a wounded Bull for a breakfast and let's be honest, it was just ok. Over priced food and rough staff, unfriendly management also

"gorgeous location"

MelvynWiseman, Eastleigh, United Kingdom 06/12/2015

Just spent two nights with a party of 34 people,lovely stay and great service.Very friendly and excellent food.Rooms were perfect and very clean.Lovely city with a lovely castle and cathedral.At this time of year they have a live reindeer parade through the streets.

"Delightful Break"

alan a, Bournemouth, United Kingdom 05/12/2015

The hotel is ideally placed right opposite Wells Cathedral with a beautiful view of the front of it from the lounge. Our room was in the Coach house and so comfortable and very quiet. It was spotlessly clean with a large walk in shower. The whole of the hotel was beautifully decorated with Christmas trees, lights and the gardens with reindeer complete with sleigh all lit up. There is a car park at the rear. The food was excellent. All the staff were friendly and helpful. We would certainly recommend this hotel and we will certainly come again

"Consistent quality, but internet connectivity is still a huge issue..."

Himonides, London, England, United Kingdom 30/11/2015

I visit the swan twice a year, and have been doing so for 13 years now. I would only stay at the Swan, as it is the best in Wells, by far. But some things have to be told... and having been patronised by the hotel management for my last review is not really discouraging. One thing that the management was not aware of, of course, is that I happen to be Chartered Fellow of the British Computer Society, and therefore quite capable of spotting nonsense communicated to me when it comes to technology; an apology would have been a better idea. The hotel's infrastructure in terms of offering internet access is inadequate, period. This is not a problem with Wells, it is a problem with the hotel's networking infrastructure. There is no discussion about this. I have recorded performances at the school next doors, and at two properties at Bishop's palace and have confirmed that there is nothing "wrong with Wells" and internet speeds. The attached photo confirms a download of 0.39Mbps (!!!) at the Hotel owned WIRED (!!!) computer located in the lobby. This is simply farcical. So, to conclude, the Swan is a great place to stay; staff are helpful and friendly; the food is always top notch; but the internet connectivity is a huge problem that needs to be resolved. A very small issue that would make staying at the swan a greater experience is being able to shower without having to hunch... I am 6'2", which is not really anything impressive and could fit under the fixed showerhead. Having an adjustable rail would make things easier.

"Cosy hotel in an ideal City centre location."

MissMoneypenny0, Yeovil, Somerset 29/11/2015

This is the second time we have stayed at The Swan Hotel. The Staff were extremely welcoming and very helpful. The room we were in, was an attic room in the Court Yard & we were very cold, but as soon as I went to the reception, we were brought an additional heater, which did the trick. Great breakfast. This a 15th Century hotel, so you will get draughts, and no double glazing, plus a small car park. But it is cosy, great staff, in an ideal location and not too expensive. WiFi was temperamental, could it have been as we were in a Court Yard room?

"Lovely position - great Hotel!"

761samb2015, Royal Tunbridge Wells, United Kingdom 25/11/2015

We have stayed here twice this year, once in August and again recently (November). This hotel has heaps of character and lovely staff. I saw the same staff on our second visit, and they were just as friendly and helpful. We ate at the Hotel on both occasions and each time it was really good. Second visit we were very late arriving (9pm), but they kindly took an order for food over the phone whilst we were travelling down and we were able to sit down as soon as we arrived and have a 3 course meal. The bar has a fabulous selection of Gins and very helpful bar people. In the summer you can sip your drinks on the Terrace outside overlooking the Cathedral (which is worth a visit - quite spectacular). In the winter they have a lovely fire in the bar and sitting areas. The room we had on our first visit was really nice and situated in the main part of the hotel. No view to speak of and was a little cramped around the bed, but it did have a small sitting room with a sofa and television, which was very long and narrow. The bathroom appeared to be fairly new, with both a bath and a separate large power shower. The most recent room was in the Courtyard. A decent sized room, with a small table & chairs and a desk, but the bathroom had seen better days. Clean, but a bit tatty and dented with a few bits and pieces loose. No view again, only over the courtyard tables & chairs & the back of the main hotel. The beds in both rooms were comfortable but small. We are not used to double beds - preferring a bit more room! We stayed on part business, part pleasure and can recommend it for either type of stay. The hotel could do with a little updating here and there, but on the whole is is a great place to stay. Staff are friendly and helpful and the food good. I think the bedrooms are a little bit hit and miss but on the whole a very nice place to stay.

"Best in Wells"

ChrisDennisPaignton, Paignton 23/11/2015

This was our third visit to wells but our first stay at the Swan. It won't be our last - we were so impressed we have already booked a return visit next year. Our room was comfortable & spacious, although I found the four-poster bed a little low and the bathroom was up several steps - not good when your back & arthritis are playing-up! Notwithstanding this our stay was great. The staff were very friendly & helpful, nothing was too much trouble. The lounge area was comfortable & the bar just opposite. Both had glorious views of the cathredral which was breathtaking. The restaurant menu was varied & the food well cooked & presented. The wine list was interesting & varied even containing a couple of decent half-bottle offerings for those with a non-drinking partner! This is the third hotel in Wells we have stayed at & is by far the best. Although more expensive than the other two it was better value for money overall in view of the quality & enjoyment of the overall experience.

"Characterful hotel in great location, excellent service and staff"

JuliaMaryxxx, London, United Kingdom 20/11/2015

Really enjoyed our stay here - was offered an upgrade to fourposter room for only £25, lovely room with view of cathedral. Staff very good and kept in touch with us about various things before our stay, very personal service. nice traditional decor breakfast excellent. Didn't have dinner there. Nice lounge and lovely terrace opposite cathedral. Only a few rooms at the front overlook the cathedral

"Good and bad"

Sarah N, Hertford, United Kingdom 18/11/2015

We have stayed here 5 or 6 times in the past, the last time 5 years ago. The décor has been updated since then - I preferred the older style but that's just personal preference. We have always really enjoyed our stays here but weren't quite so sure this time. We stayed in a very nice double room which was in the corridor above the kitchen and overlooking the drive to the car park. Unfortunately this meant that it was quite noisy early in the mornings, with people moving bins, clattering around and talking. The problem with the room was that it was very, very hot. We had the radiators off for the whole time we were there (end of October) and the windows open during the day but it was still far too hot to be comfortable. The food and service in the restaurant were good but the menu was very fussy, with very fancy dishes. Each came with its own specified accompaniments, which seemed to be little blobs of puree or 3 blackberries. It was nice food but we would have liked the choice of some chicken, for example, as well as the wood pigeon, etc. I mentioned that I didn't want a heavy dessert and that it was a shame there was no ice cream or sorbet and was told that they did offer those - so why weren't they on the menu then?? Almost all the staff were extremely polite, helpful and pleasant. The only exception was an incident in the bar, when a girl had misunderstood what the customer in front of us had asked for and, when she spoke to another member of staff, Max, he was very rude to the customer and claimed he had ordered something else! We were there and heard what was ordered but Max claimed the customer rather than the server was at fault and he spoke to him in a way that was unacceptable. Incidentally, the server in the bar needs to understand how to serve drinks; she made a big deal of all the different gins they serve then, when I chose one, she poured a whole little bottle of tonic into it and drowned all the flavour!! She should have added a little or at least asked. Those were specific incidents but, in general, the hotel is a nice place to stay and the restaurant serves good food but with rather over the top dishes.

"One of the best"

guy900, Potts Point 17/11/2015

I have visited this hotel about seven times over the last twelve years. The friendly and helpful staff always make me welcome. The hotel is comfortable, very well situated, has an excellent dining room. Its bedrooms are clean and well presented, often full of character. A hotel I feel that I can rely on to be good, and look forward to returning to again. One of the best.

"Lovely! "

Claire H, Bristol, England, United Kingdom 14/11/2015

Stayed here last night and thoroughly enjoyed it. Can't fault it at all. Lovely cosy atmosphere, staff very friendly and helpful and couldn't be more attentive, room very nice and food was wonderful. Can't say a bad word about it. Met the resident cat who have it a very homely feel. Great location and plus to have parking available.

"A pity about the food"

Johnmole, Cheddar 14/11/2015

We had not eaten here for many years, remembering the food as poor. Sadly while the building has improved and we received a warm welcome from a very friendly and professional bar manageress the food has not improved. I had the beef and mushroom pie. The beef was dry and tough. It's not rocket science to cook beef for a pie filling - long and slow preferably so that it's tender and juicy. I have no idea what they had done to this. And the pastry was thick and glutinous. It's a lovely place to have a drink but don't bother eating here is my recommendation.

"Beautiful place, highly recommended"

Sadie L, Wells, United Kingdom 11/11/2015

Took my daughter in here for a pre-Chtistmas treat..certainly not disappointed! The Swan is very tastefully decorated for Christmas and it's so warm and cosy. Fantastic view across to the Cathedral too. A 'must visit' for all.

"Great location in Wells"

MJohnK, Woking, United Kingdom 11/11/2015

A view of the Cathedral from the front door, pleasant dining and bar staff, good food, and a comfortable room. Plenty of restaurants and historical sites within reach. Wells is worth a visit and this hotel is well located for the town centre and market square.

"Wonderful weekend break"

Alison W, Exeter, United Kingdom 09/11/2015

My husband and I visited this Hotel this weekend. We had a wonderful time here. Very helpful and friendly staff,the room had the most comfortable bed I slept on in ages. Our room was clean and well appointed. My only advice to anyone looking to stay here is be aware that rooms at the front of the hotel,ours was room 24, can be very noisy! from the street below, if you are a light sleeper or easily disturbed it maybe wise to avoid the front rooms.

"Very disappointed, its put us off visiting Wells again"

onlythebestwilldo25, Nottingham, United Kingdom 04/11/2015

The room left an awful lot to be desired, it was poorly looked after (and we don't mean because it was an old building - that is usually the charm for us) the bathroom was dreadful and the noise level in the hotel in the evening was so bad all the hotel guests left the local ladies drinking in there

Swanhotelwells, General Manager at BEST WESTERN PLUS Swan Hotel, responded to this review
Thank you for taking the time to post a review. It is never pleasant to receive feedback of this nature and most unusual for this hotel. I am sorry that you did not enjoy your stay. Perhaps you would be kind enough to furnish me with details of the room that you stayed in so I can investigate your comments further. ( As to your remarks concerning noise in the hotel, I have not received feedback of this nature from any other guests. I look forward to hearing from you. Kind regards

"Perfect location"

LAKTEX, Market Harborough 02/11/2015

Staying in Wells for a Thanksgiving Memorial service at the Cathedral so the location was great. Nice room with a lounge area but the furniture in the bedroom part is a bit too large and makes the room restrictive - the chest of draws would be best in the lounge area. Dinner was very nice on both evenings and the breakfasts were good - only complaint is that they bring out the cooked breakfast whilst you are still eating cereals - happened both days - staff should really make sure the table is clear first. Lovely outside coffee area opposite side of the road overlooking the cathedral. We would certainly stay again but want a slightly more spacious room.

"Perfect for me"

cshaw049, Tomahawk, Wisconsin 30/10/2015

Free parking. Delicious breakfast. Central location and easy walking every where. Most friendly staff. Great people watching in lounge area. Wonderful dinner. Huge room with great bathroom...rain shower head was great. Resident cat made my visit. Would return in a heart beat

"Short break"

Tracy W, Birmingham, United Kingdom 29/10/2015

We booked a two night break at the hotel. Unfortunately there were no rooms available in the hotel so instead we stayed in the Mews apartments. It was a small apartment but was more than adequate for two people. We had a good fully equipped kitchen a sofa, TV and stereo with a downstairs toilet and a double bedroom and bathroom with a shower over the bath. The hotel is conveniently located with plenty of parking at the back and there is a entrance that leads directly from the mews apartments onto the high street. We didn't eat at the hotel as there were plenty of places to eat within walking distance and for this reason we did not have breakfast there either and thought the £14 each was quite expensive. We did have a drink in the bar with a nice outlook of Wells Cathedral. The bed although only a double bed was very comfortable and we did not here a sound so had an excellent nights sleep. We would have stayed an extra night if we could have and would not hesitate to stay here again.

"A Big Disappointment"

Gloryhornetboy08, WEST SUSSEX 29/10/2015

We stayed in a 4 poster bed room with partial view of cathedral which was nice, but room inside was very dark and it was difficult to read at night with poor light from low energy bulbs. Reception staff were mostly very friendly but did not like the resident cat being on the desk, just as well our son was not with as as he is allergic to them. The bar was cosy but staff poor as preferred to talk to each other.The breakfast was the worst that we have ever had in a Best Western, very poorly presented and small. We expected this hotel to be exceptional @ £165 per night but sadly not. We liked Wells but would not stay at this hotel again.

"Excellent coffee stop"

akay07, Truro, United Kingdom 23/10/2015

We noticed that the Swan had a delightful tea garden just opposite the hotel and decided to stop for coffee and cakes. Service was friendly and efficient. The coffee, hot chocolate and cakes were all delicious. The location of the tea garden was picturesque, being directly in front of Wells Cathedral. Well worth a visit.

"Don't do it,"

Bloss_55, Melbourne, Australia 22/10/2015

Our one night stay here was a disaster from start to finish. Keep in mind we were paying 144 pounds per night including breakfast. The room smelt of mould and was very down at heal in appearance. We opened the windows to try and get rid of the terrible smell but it was too cold to leave open. We asked for another but they were fully booked. Because we didn't arrive until 7pm we decided to eat in their dining room. Big mistake. We had to wait until 8.30pm for a table only to discover the menu was a fixed price arrangement of 2 or 3 courses (we only wanted something light). The maitre de was blunt to the point of being rude. We were then told there was a bar menu but it was closing in 10mins. By then it was 8.50pm. We moved to the bar and my partner ordered Nachos - has anyone ever ordered Nachos where the dish comes to the table with the uncooked cheese ???? He was served cold corn chips, cold grated cheese, grey avocado, and 2 huge lumps of sour cream. Ikkk. In the middle of the night I went to the bathroom and realised insects were buzzing around my head!. The bathroom was alive with those little flying bugs you find around mouldy fruit. Did I mention the room smelt mouldy? In the morning we took a closer look and the room was alive with these insects. Needless to say we complained bitterly to reception. Thankfully the area manager was on duty. He took over from the local staff when he heard our conversation with front desk. He listened to our grievances, apologised for giving us a smelly, bug infested room and agreed we should not pay for the experience. Thank you to the manager but we will never ever return to Best Western plus The Swan in Wells. PS. We were in room 37.

Swanhotelwells, General Manager at BEST WESTERN PLUS Swan Hotel, responded to this review
It is always disappointing to receive this type of feedback. Reputations are hard won and easily lost, so it is important for readers of this review to understand what happened during your stay. As you state, the hotel was fully booked when you stayed, so our restaurant was especially busy. If we had known that you only required a snack then we would have seated you in our lounge or bar. You could then have chosen from our extensive all day menu. In any large (and historic) building plumbing can sometimes be problematic. Our maintenance team identified a small leak in the bathroom behind one of the fixed panels and this was rectified the following day. I can only apologise for the small leak. The bedroom was unaffected by this. (Unfortunately I am unable to attach photos of the bathroom and bedroom.) As General Manager I listened to your complaints and refunded the money for your accommodation, food and drinks. I sincerely hope that readers will take note of the vast number of overwhelmingly positive reviews of this hotel. Sometimes things do go wrong – all we can do is put matters right as quickly as possible. I believe that in this instance we did all that we could. Kind regards

"Great Hotel, Great location, Great value"

chewie192, Dublin, Ireland 20/10/2015

Stayed here last weekend, and couldn't fault this hotel. It had everything, nice cosy rooms, great location, great breakfast and excellent service too. Nothing was too much trouble for the excellent staff.

"Well Worth a Stay"

User 17/10/2015

Location is stunning, right opposite the cathedral. Staff always very friendly and breakfast good and freshly cooked. Rooms are coaching inn style but an annex also offers a small apartment. Lots of bistros and food in walking distance so never actually eaten in restaurant. Always enjoy staying here. Nice for Autumn breaks , older clientele.

"Two night break"

John G, Leighton Buzzard, United Kingdom 15/10/2015

Stop on the way back from family in Devon so we could visit Wells. We decided to stay at the Swan Hotel as it was within walking distance from the Cathedral and is also very central for the town. We asked for a Four Poster Bedroom which was a bit disappointing as we thought it might have the old type but it was modern version with criss cross wood over the bed also the room was dark with one window looking over the road to the car park.We did ask the receptionist if there was another room who was very helpful. But it was much smaller.

"Perfect City Centre Break"

Peter P, Swanage, United Kingdom 15/10/2015

Wells is a lovely small Somerset city. The Swan is right in the centre opposite the cathedral. It is old and quaint with lots of charm. It has a very good restaurant and the service is great. All facilities were good and found our recent two night Dinner B & B package was very good value for money. Worth a return visit as Wells is a good central location to visit Somerset.

"Not what we hoped for!"

DeepBlueJohn, England 13/10/2015

My wife and I visited this hotel for 1 night in October. We booked on the Internet all very easy. Reviews on TA were good but unfortunately this was not or experience. On arrival we received not a smile of welcome but a brusk "are you checking in" maybe it was the two cases we had with us that gave the receptionist a clue. We asked for a table for dinner at 8pm only to be told one of their chefs was off ill and the dining room was full. No apology nothing. We had booked a room with a four poster bed. That's what we got but it was cramped and the bathroom was small. Not what I would call value for money! In the morning there was a knocking on the door at 9.00 and we were told that we had to vacate the room by 12! Breakfast was ok but the whole staff need lessons in customer service. Maybe with the exception of the hotel cat.

"Great place for cathedral viewing"

ChristinaandPaulo, washington DC 11/10/2015

Wells is lovely and this hotel couldn't be better located just across the green from the cathedral. Very comfortable hotel, nice breakfasts, only downside is if you stay in the coach house, getting woken up by pipes banging

"Great short break"

pomperdours, Plympton 10/10/2015

Wonderful stay at this hotel on top of all the attractions of Wells, spotlessly clean and very well run hotel one of the best l have stayed in,would recommend for a holiday.When you visit the cathedral please take the free tour it's not to be missed.

"Great value"

Mark H, Southampton, United Kingdom 09/10/2015

This was our fourth visit to the Swan and it certainly won't be the last. Our room was superior in name and lived up to that name in every way. We once had to accept a standard room and that was disappointing but on all the other occasions we have been delighted by the room - more of a suite with separate sitting room and a bathroom with both bath and a sizeable shower cubicle. The food was superb and the service helpful and polite throughout. Wells is a great place with a lot of interesting things to do in the city and many more within a short drive.

"Great service, friendly, great rooms"

darabridget2015, Toronto, Canada 07/10/2015

A lovely historic coach inn, in which I enjoyed a comfortable 4-poster bed, large clean bathroom, generous bedroom, flat screen TV and coffee/tea facility. My room overlooked the inner courtyard. There is a smoking area located in the courtyard so if a lot of people are smoking (I was there during a wedding) you will smell the smoke a bit due to the age of the structure and limitations on how much the hotel can upgrade windows to block it all. But it's minimal and passing. And it could be that only the first floor room has this problem. The Swan could not be more convenient: right across from the cathedral, in the same block as great cafes, the Bishop's Palace and a fabulous Saturday market. I plan to stay there again as Wells worked its charm on me. The inn offers meals and room service (food was very good), a comfortable main floor lobby for tea and a bar for local ale (a must, it is very good) and drinks. Rooms above the street would have views of the cathedral. Rooms at the back enjoy a quiet courtyard view. I had to check out very early and the front desk manager was fast and very accommodating, ensuring I had time for a quick breakfast.

"Weekend away"

myfamily19, dorset 05/10/2015

We were given this weekend by my husbands boss as a thank you. We arrived and went up to our room,a standard...on first inspection it was good,small but it's an old building and it had everything .The bathroom had a bath with shower was a little tired and the loo brush seemed to have loo paper stuck in it...not nice.When I opened the window before we went to bed..we noticed a large damp/ mouldy patch and something that looked liked mushrooms growing through the window. We slept well.On our way to breakfast the next morning my husband mentioned the issues in the room...long story short the management were very apologetic and moved us to the Cathedral Suite...this was the most amazing room,well three rooms.... And we felt very spoilt.Great customer service THANK YOU . The food was mainly excellent....starters and mains good both nights although we felt the puddings let them down...breakfast was fine....we've had better but it ticked the boxes...on Sunday I asked for a croissant as there were none left on the small buffet,twenty minutes later it still had not arrived....when we asked if it was coming soon it seemed the chef had said he'd cook some but then hadn't....maybe a communication breakdown...they waived the £2 cost of the cappuccino I again they tried to make amends....would we go back ? .yes but I'd not stay in a standard room ..although sadly the amazing suite is way out of our price range ,and maybe stay bed n breakfast as there were other places close by for dinner we fancied trying.

"City Break with a Difference"

Kim W, Coventry, United Kingdom 05/10/2015

This hotel resides in a city centre - but not like most. Wells is a quaint and charming market town by character but boasts a magnificent cathedral and is steeped in history. The view of the cathedral from the hotel is indeed magnificent too and the hotel is superbly decorated and super efficient whilst retaining the atmosphere of a coaching inn. Fora break both with charm and convenient shops and places of interest this takes some beating.

"No hot water"

ledwidge, Liverpool, United Kingdom 29/09/2015

We stayed at this centrally located hotel with a beautiful view of the cathedral for 4 nights. The staff were friendly and helpful, and did their best to make up for the shortcomings experienced. Apparently, because there was a large group (coach party) staying for 4 nights, we were informed, shortly before our arrival, that we would be unable to book dinner at a convenient time on 3 of the 4 evenings. We were offered, and declined, a very early dinner time provided we chose our menu in advance. On 3 mornings and 3 evenings the water for bathing was, at best, tepid – another consequence of the large party all wanting showers etc at the same time. It was necessary to boil a kettle to provide shaving water. Despite our complaints (and those of other guests) there was no resolution of this problem until our last morning, by which time the coach part had departed. On our first evening, the bar ran out of our choice of sherry and, by the 4th evening, they had run out of the substitute brand. The menu for dinner was very limited for anyone who wasn't able to eat cheese, and vegetables were often harder than ‘al dente'. Breakfast was generally adequate, but on our third morning there was no fresh fruit available, and on the 4th morning they had run out of marmalade. Finally, I think it unacceptable that the hotel cat appeared to have free rein of the reception, bar and lounge areas.

"Top notch"

ghostlymoron, church stretton 29/09/2015

Stayed at the Swan for a weekend break. It was booked last minute but we've always like Best Western hotels before. Our room was in the Coach House annexe but was reasonable size and we'll equipped. Breakfasts were excellent, local produce and wide choice. We liked the lounge which had comfy settees and view over the Cathedral Close. Would recommend The Swan to others, it is very convenient for exploring the charming city of Wells. Free car parking which is a bonus but the parking area is compact so best to leave the Roller at home and take the mini.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.