Mt Hood Oregon Resort, BW Premier Collection

We were wanting a relaxing location to celebrate. The fireplace room was clean and roomy. Food was excellent and we enjoyed the outdoor pool and hottub. We will definitely stay here again. We also enjoyed taking an evening walk on the lighted paths.

This was one of the worst experiences at a hotel I've ever had. The staff weren't helpful, our room was not clean, no one came to clean our room, the room was infested with ants, the air conditioner was broken and was missing buttons so we couldn't control it, the coffee machine was extremely extremely dirty, and the THE BED HAD SOO MANY DISGUSTING STAINS ON IT. The bed needs to be thrown out or at the least cleaned. There were ants everywhere; in the bathroom, crawling on our bed. No one picked up the phone to help. Absolutely horrendous. No one came to clean our room or replace the towels. When we called, no one helped us. For what we paid over $500 for 2 night, I expect Basic hotel service at the least. I have pictures of all of these things. They call this place a “resort,” however, it more like a dirty basement. Stay away from this place!

The sunrise king suits are out dated and likely not even up to code. Missing electrical outlet covers. Mismatched furniture, small bathroom, missing deck boards. Suits are off main property far from pool and other amenities. Had to go to the front desk to get towels and ice. We arrived late, four people. There was one blanket, one pillow and towels for one. Bed was older and worn in. Staff was friendly.

Everything with our stay went great besides the power going out for a few hours. This made it difficult to feed our baby a bottle. And our toddler was scared of how dark it was. But besides that everything was nice and we were close to the snow bunny slops and went sledding all day - the reason we came.

My wife and I stayed here for a planned ski trip at Hood Meadows. The lodge was fairly nice, but then we got to our room. It was fairly reminiscent of a motel room, albeit a nice motel room. The shower had other people's hairs in it. I'd like to give the cleaning staff the benefit of the doubt. I've certainly cleaned my shower many times where stubborn hairs refuse to be wiped up by a rag. Eventually I give up after the hairs have been sufficiently doused in cleaning chemicals knowing that I'll just wash them away with water at my next shower. Still, it's not something I want to see right after checking in. The heater is a wall mounted heater position right above a floor vent suggesting that central air once existed, or more optimistically is "coming soon". I don't have a problem with wall mounted heaters per se, but this one was obnoxiously loud. Not only was it loud it was also highly varied in the types of sounds it would produce meaning it definitely did not fall into the category of white noise. We were left with the option of losing sleep to a heater that was trying to wake the or losing sleep to a silent, but very cold room. After a day of playing outside, sometimes my wife and I like to curl up to watch a movie before bed. I picked up the two identical remotes taking turns pointing them at the television and the Comcast cable box attempting to get something to happen. After a couple of minutes, I manually turned on the television finding that one of the remotes did change channels and adjust volume. The purpose of the remote's twin is still a mystery to me. What was much more surprising was that the television was a standard definition television. I thought these relics had gone the way of laser discs, Zunes, and HD DVDs. If you are too young to know what a laser disc, Zune, or HD DVD is, then allow me to elaborate on what a standard definition television is. Imagine trying to watch Netflix with slightly better resolution than Minecraft. We also decided we'd try the restaurant in the lodge. The waitress did that neat trick where she didn't write anything down taking our order. My wife ordered the fish and chips, and I ordered the Resort Burger. It came with chees (no, I did not forget the third e), lettuce, tomato, onion, pickle, and Resort sauce. The waitress asked me, "What kind of cheese would you like?" As the silence that followed the question lingered, I considered responding with a fancy cheese that is only made in the south of France. Instead of being snarky, I asked, "What are my options?" She replied, "Swiss, cheddar, and I think provolone." The "I think" thrown in there did make me concerned about her ability to remember our order without writing it down, but I soldiered on none the less. "I'll go with provolone, please." I looked at the extras I could add listed on the menu, "Could I also get the jalapenos too?" She replied, "Certainly!" At this point she walked away without asking how I wanted the burger cooked. I suppose it is my responsibility to indicate how I want it cooked in my order, but hey, I'm okay with taking the chef's choice path! When our meals eventually came my concerns about memory were validated. My burger had cheddar cheese and no jalapenos. It also oddly had no onion or pickle. It was a tasty burger, though, and my wife said her fish and chips were good too! Typically at restaurants, there is the standard, "Let me get these out of your way," before menus are picked up after ordering. This did happen, but not until the check was brought to our table. While it was a minor nuisance at best to negotiate the space of a small table with plates and menus, I would expect the service that comes with a price tag of $41 for fish and chips and a burger to be, well...service. Fortunately, there was a mini-fridge and microwave in the room, so we could go buy food and disposable dishes to avoid the over-priced restaurant again. If this were a motel with motel prices, it would easily be a 5 star motel. The problem is that this is not motel. It is supposed to be a resort as indicated by the name, "Mt. Hood Oregon Resort," and the many references to "resort" in their restaurant menu. While I don't necessarily believe that naming something a resort makes it one, I do believe that being charged like a resort would result in the experience of a resort. The only reason I gave it 2 stars is because I hope to avoid coming off as a raving lunatic as many 1 star reviewers do. I want to be informative for prospective guests considering staying at this "resort" as part of their Mt. Hood travel plans.

I stayed at the resort for a couple quiet nights while I was in the area for work. We escaped Portland for a few nights to see Mt. Hood, and the resort was the perfect lodging for our trip! Rooms are split into different buildings, so things do seem private. The interiors and exteriors of the rooms and building do give you a cabin vibe. Each room has a small patio and pull up parking, so it's easy come and go as you please. The patio overlooks a beautiful courtyard equip with pine and fern foliage that makes the rooms feel so cozy. Rooms were very affordable, and if you're wanting to get to Mt. Hood or Timberline Lodge, the drive is still very short, just about 20-30 minutes and you're there! Staff was so friendly and helpful during our stay, we will definitely be back for another trip.

My friend and I had a great time staying at the Mount Hood Resort. Becky, who checked us in was so much fun and lovely that it kick start our trip in the best of ways. We stayed in Fireplace rooms that were very large, well taken care of and very clean. After a 13 mile hike up on Mt Hood we enjoyed a hot tub and dinner and drinks at the resort. Our meal was excellent. I had the fish and chips and my friend had the halibut. Afterwords we went to the bar for a cocktail. Our bartenders Jonathan and Travis were exceptional at their craft. The cocktails we had were perfectly prepared and they were the most affordable drinks I have had in ages. We had a wonderful time at the resort and I highly recommend it.

Expensive hotel, but rooms were very old, smelly, had old carpet, furniture and lighting. Hotel lounge, restaurant and pool are decent but the rooms are not. Internet did not work at all. Try other accomodations in the area.

I first have to say that I love this location and have been coming for 20 yrs. It has turned over many times and my hope was that BW would finally iron out all the constant problems. This time, even after calling the hotel direct to check on things, we found out upon arrival that the bar / restaurant was closed for the entire day / night, the pool heater was still broken, there were no robes in the room as usual and they couldnt find us any until 9p, there were no pool towels, check in took 25 minutes due to new people trying to figure out the computer and I'm not sure I can keep going back. So disappointed.

I will focus on the positives here. The property is dated and leaves a lot to be desired- but the view from our suite was awesome! Even more awesome is the team at this hotel. Some of the team mbermbers whose names I can remember are: Kiera, Christopher, Lily, Brian, Trevor and Kaia - KUDOS to you!!

We stayed 5 different places while road tripping through the area, I was most excited to stay here. The website and pictures seemed to be very pretty, clean, upscale. It's pricey for the area but relatively speaking seemed like a good deal for what was being advertised. When we arrived, the check in front desk is nice, remodeled. Front desk staff wasn't exactly nice, not super rude just not the most warm/welcoming. The restaurant Altitude seemed like it would've been nice, however, it was closed when we arrived (9 pm) and we didn't have time to breakfast there in the am. It was easy to find the resort directions wise. Everything else was downhill from here. The "resort" - and reminder they charge > $30 daily "resort fee" has buildings and rooms that don't feel that far from a motel set up. The rooms have some modern updates, but overall still feel dirty and from the 1970s. The grossest feature was our mattress - when we woke up in the morning and were making the bed and adjusting the sheets, we found a MASSIVE gross colored stain covering the whole mattress - had we noticed it the night before I would not have slept in the bed. We were looking forward to the pool and hot tub - however, we were staying there during a family reunion I guess, the hot tub and pool were PACKED - far above capacity. We love kids - don't love so much parents not properly monitoring their children and letting them splash and literally swim in the hot tub, especially past 9 pm when we just wanted to relax after hiking all day. The hot tub water felt dirty as well, we left immediately and went back to the room to shower. Overall, just really disappointed that this started as being the place we were most excited to stay, and ended up being our least favorite stay of the trip. Would not stay here again.

We had originally booked this resort for a two night stay but decided to leave after one night. We had a king size, pet friendly room on the lower level. Room was very dark, old torn furniture, peeling paint, no screen door to enjoy the fresh air. The hair dryer smoked when turned on. Mini fridge needed defrosting. The hotel should be ashamed that they charge 200+ for this.

although this hotel resort is worn it is very clean and staff very friendly / helpful. one issue was Monday nights there is limited dinner service due tostaffing issues golf course (3 nines) were good and easy to walk, too.

Sad to see this resort neglected. It used to be a wonderful place to stay when it was known as Welches, then Bowman's, and then Rippling River Resort and even when it was known as the resort at the mountain. Now, though, with changes of ownership, the place has become run down and poorly maintained. Peeling paint, poor grounds maintenance, the rooms have not been maintained; holes and bare picture hooks on walls, dirt on drapes, dirty windows, cheap fixtures, broken and heavily worn furnishings. Pool spa has only a couple of jets working. The golf course is nice. Picture on website are not accurate.

Water pressure was awful. Tub didn't drain. Nice view of golf course from room. No ice machine anywhere near the room, closest one was a quarter mile down the road. This review has to be 200 characters minimum.

Great place. Check in was easy, they let us check in 2 hours early. The room is very large, lots of space! I traveled with my SO and two young kids. Plenty of room for us all. Staff are nice and helpful. Please is clean. Not modern but nice enough. Pool was cold! But hot tub was working! Fridge froze some of my stuff. Fitness center is open at all hours, but its a hike to get there and wifi doesnt work there. Cell service (T-Mobile) is low so wifi is a must. They have a playground for the kids, very nice. The location is stunning, there are beautiful views all around. I'll likely come back if I need a place to stay with my family.

Overall we had a wonderful time and already rescheduled to come back! All the staff was wonderful and accommodating, if anything we felt bad for them because they were understaffed. We ate dinner at the Altitude which despite the fact that it was extremely slow, due to understaffing our server was wonderful. We came back for breakfast, because they had a "breakfast menu" but were told they were only doing buffet style that morning and they wanted $15 per adult and $8 for kids and the food looked terrible and like it had been sitting out since the day before- so we did not eat the breakfast. Also on the website I purchased the stay on, it advertises "plush terry bath robes" which was not exactly the case and you had to ask for them as well as towels for the pool (which is weird). Extra towels were definitely needed- due to the design of the showers, it is almost impossible to shower without getting the entire bathroom wet. The pool definitely was in need of some maintenance- Needed cleaning, bricks were falling off, jets didn't work in the hot tub & safety rails in the pool were missing.

I wanted to share the experience that I had here at what was Inn At The Mountain several years ago with my girlfriend for her birthday. Upon checking we went out to s local restaurants for a fantastic dinner and live music. Returned to our room hoping to relax by the fire and watch a movie. I realize it is difficult to sterilize a room, however there was hair in sink and on the bed spread. Being late at night we took it upon ourselves to clean up these minor issues. Soon fell asleep. Upon. Waking in the morning noticed we both were covered in small red bite marks. While getting ready to shower and enjoy the say.my girlfriend pointed out the thick layer of sust,dirt on the headboard. We decided to shower and head out. In the shower I noticed dark spots I. The grout. Initially figured it was stained. A few min into showering a piece if dark mold washed off the wall I took a washcloth wiped the wall and it became stai ed with a multicolor black,green yellow moldy residue. At this point we decided that we would not extend our stay as originally planned. While getting dressed, I noticed a black bug on my girlfriends leg. To discover it was a flea. Immediately we loaded up our Belongings and went to the office. The girl at the desk was very pleasant as she dismissed the issues I brought to her attention. When I asked to speak to a manager I was informed that no one was available. I could wait or come back later. I have stayed at Wyndham properties many times a year.well over 60 days out of tge 180 days average that I travel a year. Two years ago had an additionally disturbing issue at a Wyndham property at the coast.that was blown off due to being told they were in the process of changing management. Honestly I took the saying fleabag motel as a joke until this experience. If I wanted this class of stay I would have opted for one of the run down places on the nail highway that charge under $100 a night. Not a place that feels justified in charging well over $300 per night. I have not been this disappointed and felt so ripped off in as long as I remember. Thank you for missing leading me, and making something I was planning as a special occasion for a loved one out to be a disappointing embarrassment.

Although I reserved a king room with fireplace and pull out sofa, that is not what we received. When we arrived we were told that the room did not have a sofa bed but a rolling bed would be provided. Upon arrival to the room we noticed there was no fireplace either. When we called down to the front desk we were assured that the rolling bed would be brought to the room "within a few hours". It never arrived. We had to call down again late at night just to get extra blankets for our son to sleep on the ground! The robes provided were ridden with holes, would not be delivered to our room and the hot tub water was murky like a pond. The shuttle to inner tubing did not align with the tubing schedule, so it did us no good.

The Mt. Hood Golf Club hosted our annual President's Party at the Resort this year and it was a huge success thanks to Tina and her crew. She had the room tastefully decorated for the holidays and our social committee was relieved of all responsibilities which allowed us to have a wonderful evening. The event was held in the Hunchback and Huckleberry Rooms. We had 75 in attendance for a buffet dinner and dancing. The food was excellent, I am still getting comments on the beef tenderloin that was cooked to perfection! A big thanks to the kitchen staff as well! We will be back next year!

I reserved 2 nights in a specific room in Sept to make sure we got the room we wanted. When I arrived we were not in that room because the one I requested was under construction but I was never notified. We switched our room to the lower floor to accommodate our dog. Remember to ask for pool towels, robes and a menu because they dont offer it to everyone. Their restaurant also doesn't take breakfast orders which they don't mention ahead of time. The room was not what I was expecting, the porch lights don't work and the heaters sometimes don't work. The bed was comfortable. After 1 night the hotel called me to tell me they were charging me for another night even though at Check in it was confirmed 2, but they told me to bring proof. They locked us out of our room and I had to leave our family outing to deal with it. Once it was confirmed they messed up the manager said he would waive the resort fees. When we left, my bank account showed charges for that mix up and the resort fees. I again had to call and talk with a manager to fix this. I'm still waiting for my bank to reflect the changes. Overall, this was such a stressful and disappointing experience that I will not be going back, but hopefully this can help others take other steps I didn't to have a better experience.

The friendly staff really made this experience! Each staff member we encountered was friendly, accommodating and made us feel comfortable. The room was clean, comfortable and the fire place in the room was such a nice touch.

The hotel was great, the room was much more roomy than I expected. The grounds are beautiful and the staff are very friendly. The most surprising thing was that the mattress was amazing. I have a Serta mattress at home and I don't expect to have a comfortable mattress at a hotel, not so with Mt. Hood Oregon Resort. The mattress was amazing and I actually had a better night sleep at the hotel than in my own bed! I will definitely be back.

This was easily the worst stay of any hotel I have been in over the past 20 years. The worst problem was that all of the faucets in my room put out rust water. It was orange/brown and smelled terrible. I ran the faucet for 10 minutes straight and it still looked and smelled like rust. I could not even brush my teeth using that water and had to use bottled water. The water in the toilets was also brownish-orange and I thought at first that someone just hadn't flushed it. I also had requested a feather-free room due to an allergy, but there were only feathered pillows in my room. When I called the front desk to inquire about getting some feather-free pillows, I was told that she didn't think they had any. I asked her to please check with housekeeping as I did not think that a resort this large would not have a feather pillow alternative. Housekeeping was able to locate a couple of pillows, so that issue was resolved. The power went out overnight and the conference I was staying there for was cancelled. I don't blame the hotel for the power outage, but that added to this discomfort I experienced in this hotel. There was no heat in the unit and it was very difficult to see in my room with no lights. I could not take a shower (and did not want to due to the rust smell of the water). If I were staying another night, I would have asked for a different room, but I left since the conference was cancelled and power was not expected to be restored for at least another 12 hours. To be charged a "resort fee" and the full price for this awful experience is ridiculous. Again, the power outage is not the hotel's fault (although I am stunned that there was not a generator and that even the emergency lights were not operational). I do believe that maintaining the rooms and water systems is the hotel's responsibility and this unit should not have been given to a guest when there is clearly a water line issue.

This hotel could be great if they remodeled to a kitchy retro 70's style mountain resort but everything is run down and in need of repair. Bed had sink hole, moldy shower, outdated tvs, hot tub jets don't work, lack of housekeeping.....the list goes on. The staff however were extremely nice except the one lady at check out who didn't seen to enjoy having a job!! It is just sad to see our mountain resort not reflect our beautiful mountain. Definitely worth motel 6 prices not Best Western resort quality.

We had a room with a fireplace booked, however when we checked in there was a fire ban in place. While I understand the fire ban needed to be in place, the rooms with a fireplace are more expensive. I asked to speak to someone about reducing the price to charge a regular room rate. I asked upon discovering there was a ban, and again upon checkout (3 nights). I was told both times a manager would call me. It has been 10 days since I checkout, and no response from hotel or manager. There is still a fire ban and website still does not reflect this ,and they are still charging more for rooms wih fireplaces. Also, no maid serive providd at this time. You have to walk or drive to check-in to get towels, coffee etc. Note this is alo not meantioned on website. The room was a bit dated, but ok.

I should start by saying that this place was obviously very good in the past and the staff, particually in the restaurant, were just outstandingly lovely and couldn't do enough for us. Having stayed at a BW and BW Plus during this trip, staying at a BW Premier seemed like an exciting prospect. How wrong I was. It needs a lot of work. I would absolutely never stay here again. We arrived a little early, but our room was ready, so that was nice. We were even upgraded to a suite, how exciting! We settled in to our enormous room and swiftly threw up after drinking the tap water that tasted so much like iron it was staining everything yellow. The shower was the same too. I reported this to reception the first time, and they handed us 4 bottles of water. I didn't fancy showering with those. I mentioned it again at check-out and nobody seemed all that bothered. Like it's been mentioned before and nobody did anything about it. The shower handle was falling off, the light bulb in the toilet was like sitting under the sun it was so hot, the TV didn't work, the laundry which was so conviently located next to us was also out of order, there was no housekeeping and the pool was not the colour you'd want a pool to be. The people in the room next to us (who appeared to work for the hotel maintenance team) had two dogs despite the "no dogs" sign, one of whom ran at me when I opened my door. I love dogs, but that's not responsible ownership. The room was, although large, super dated and run down. It did have a nice view of the golf course though. We had dinner and breakfast in the restaurant. The food was good, priced reasonably and the staff were lovely. This place was dead. We didn't see a single other guest. It was kinda creepy. I mean, I guess as a bed for the night, it was fine. But probably go elsewhere.

We got to our dark, dingy room and it had an odor. Had to air out the room. Went to turn on the television and it did not work, so I tried to call the office...only the phone did not work. Walked to the office and they sent out a man that explained you need to manually turn on the television. One remote was for the channel and the other was for the volume. Had only 10-12 channels to chose from and they were cartoons, old movies and things I did not want to see.

This may have been a nice property at one time, but as other recent reviews indicate the property is in BAD shape post-COVID. The landscape has been neglected for a while... weeds, trash, broken branches, and dead plants litter the property. The dirty rooms/buildings are not much better. Between our two rooms (had to move) we experienced non-working internet, a heavy mildew stench masked by overpowering cleaning chemicals, and very cold showers. When I called the front desk about the lack of hot water they knew about the problem, explained it was a broken circulator pump, and to just run the shower for 10-15 minutes. Are you kidding? Why would you even put guests in a building with a known hot water problem? I can only assume every building has some significant maintenance issue. Its a shame because the surroundings of the valley are spectacular. We contacted the resort manager about the poor stay and requested a partial refund - not a big ask IMO considering this place does not nearly justify their rates. He has been apathetic and incredibly unresponsive... several emails from me might result in one boilerplate response from him, and a general promise to get back to me with a resolution. Haven't heard from him in a month. It should be noted several of the amenities listed on the BW website are no longer available (i.e. grille at the golf course, nature concierge, etc.).

Stayed at this resort for a conference. Horrible set up. Meetings are held in main building and exhibits and food was help in a tent on the golf course. Had to make walk back and forth mutlple times a day. Did not promote interaction with vendors and attendees for our type of conference. Where the tent was everything was extremely wet due to sprinklers on golf course, and NO RUNNING RESTROOOMS.. who does that during a conference. Had multiple porta potty available but zero hand washing stations. This did include golf club house and restaurant Porta potty only, had to walk back to your room or hotel lobby to use a good distance across the way. About .3 to ,5miles. Rooms extremely outdated, water damage on doors caused them not to close, torn curtains, sliding door to pation access was located on wrong side and had to have curtains completely open to access and go outside- if on bottom floor everyone can see into your room. Air condtioner didnt work, and if wanted fresh air everyone saw you relaxing in room etc. Run down property , broken items from hotel in random spots, weeds everywhere. Pool area was best part of resort but hot tub was broken. Only attempted to eat breakfast once.. buffet only, empty food bins, or dried food only messy area no service staff to help. I would stay in Government Camp if your looking for a place or some of the the other places in the area..

Very old and tired property. Lanscaping is not well maintained around the whole property. Buildings exteriors and interiors are old and worn. Room has musty odor. Old in-wall airconditioning unit was noisy. Old carpeting didn't feel very clean. Overall, it's just old and tired. They also charged us $50 "Resort Fee" for two nights. Note.... this is no "resort". Rooms open to outside walkway. Find another motel/hotel that doesn't come with a "resort fee", and is newer. They didn't even have any USB ports in the room... it's 2022, time for that! Every other hotel and resort we stayed in over the two weeks have these amenities.

Understaffed, old dirty hotel. No reason to satay here. The few staff that they have really do not care. Needs a good cleaning and remodel. They bill themselves as a resort but offer no resort features.

We arrived early and checked in with ease. The check in staff were great, but that's where it ended. Our room was a suite. It smelled old and looked old. One of the two room door locks was broken. One of the two air conditioning units was broken. The bed was very uncomfortable. One of our two room number signs was made of cardboard. The grounds were old an run down. The food at the Resort was sub-par. It was disappointing to see a once great place look so sad.

The rooms are clean but regrettably they have no screen doors on the porch so bugs can fly right in if you are wanting fresh air and few accessible outlets for charging electronics. Televisions are very old and have no USB ports to connect Roku, etc.

This was a beautiful property 40 years ago (or at least I could imagine). The decor throughout was dated. The rooms and the common areas in the main building were filthy- carpets were not just worn, they were literally dirty. The beds had matresses that sagged in the middle, the hot water didn't work sometimes (even after letting it run for a period of time). They were extremely short staffed with just two people working the catering and banquet for more than 60 people. Upon check in they even shared that they were short key cards to the rooms. Having said all of that, this "resort" is tucked away in an incredibly beautiful area that is minutes away from breathtaking trails, golf, and of course, minutes from Mt Hood Summit. If your sole need in lodging is a place to lay your head between adventurous days, this place will meet (but definitely not exceed) your expectations.

Stayed here for a race in Timothy lake (the Mt Hood 25k / 50k). Rooms were spacious and clean (had a king with fireplace), and most importantly , quiet. When I asked if I could be placed in a room further away from the pool / patio, the team was really helpful and considerate. The property is walkable and pretty. You can access some trails as well. The hospitality industry is still hurting, and this property is not immune. Due to short staffing, housekeeping was not a daily service (you could request it, however) and breakfast was switched from a la carte to buffet. Not a huge issue otherwise, but because I was there for a race, I went to breakfast with the goal of getting some toast / bread for pre-race breakfast only to find out that it was a buffet with pastries and some hot food. But no bread. Not the biggest deal in the grand scheme of things, but managing guests' expectations would be helpful. There are tons of in-town spots for food shopping, great bakeries, etc. I wouldn't seek the resort out as a destination, but for what we needed, it more than served its purpose and I'd probably stay here again for the race next year.

We came to visit Mt Hood Resort for the weekend. We have been here before several times in the past. Although it seems a little run down currently because of the pandemic, (short staffed, the grounds aren't as kept up, and I think everything needs a little “facelift”) we couldn't have enjoyed our experience more. The pool was great, our fireplace room was nice but the absolute BEST part of our time was in the restaurant Altitude with their server/bartender Bre! I don't even know where to begin with Bre! She is one of a kind and practically running the entire restaurant by herself, not to mention with a good attitude! She is by far the most valuable person in the entire building. She was extremely friendly and took such good care of us. Not only did she take care of us, but I looked around and she had many tables, a bar full of people and she juggles it all with a smile on her face. She was warm and welcoming and went out of her way to make our experience wonderful. We have booked future reservations just because of her. I hope the resort knows the value they have in Bre, she is hard to come by. I also want to give a shout-out to the kitchen, they made some excellent food! See you again soon!!

Had a lovely 4 night stay with my cat. The beds and furniture were super comfortable. I will definitely stay again sometime. I would suggest requesting a room away from the road if you have traffic noise sensitivities.

The suite we booked smelled like mildew and had numerous maintenance issues (burned out light bulbs, loud AC unit, spotty internet/satellite tv, broken/sticky doors. The mattresses were hard. The bathrooms had absolutely no counter space and the shower had very low water pressure, which may have been caused by the type of shower head that was installed in the bathroom: one of those rain shower-type heads. The grounds looked like they had seen better days: more weeds than grass, dead plants in planters, garbage in some spots, wood decks that look like they need a little tending, door locks that have been replaced but the outline of the old locks remain. I'll bet that pre-pandemic this was a nice, well-maintained (probably beautiful) property. Hopefully enough people will stay, allowing the property to hire the appropriate amount of staff and turn it around. On the positive side the staff were wonderful, welcoming, eager to assist and cared about the quality of our stay. The front desk clerk who checked us in gave us excellent information about Mt. Hood hikes and other tips on local attractions. We had dinner in The Altitude restaurant that was delicious (French Dip and Fries for me and "the best grilled cheese ever" for my husband). We were so impressed with our dinner that we tried out the restaurant for breakfast. Sadly breakfast was not a good experience/bummer. Anything we brought to the attention of the front desk was quickly addressed and corrected. The room itself was quiet but we stayed during the week when not a lot of people were staying at the resort. The staff in the restaurant were prompt in taking our orders and serving. The staff and their cheerful dedication to service were who saved our stay. Otherwise the room quality and the grounds/resort was not worth the room rate we paid However, the resort's close proximity to Mt. Hood made going on hikes and scenic drives very easy.

This resort is not as nice as the pictures look online. Don't get me wrong, it's a nice resort, but it is not worth $280 a night. If this place was $200 a night I would be much more willing to recommend.

This is a 2 or 3 star place, max. Picture randomly fell off the wall, the heating/cooling is noisy and doesn't regulate temperature properly, sunrise suites are wasted space - nowhere to really sit comfortably - and a kitchenette that's only used for counter space. It's too bad, it could be better as an amenity. Coffee was the cheap packets with the powdered creamer and breakfast didn't open till 8am. There was no guidance on whether there was a fitness room, the pool is outdoors and isn't much better than a typical hotel pool. Slightly better. I found mouse feces and urine on my bed. Seemed the room had been empty for awhile. Wouldn't stay here again, unless the advertising reflected its true level and the rates were cheaper. It was $665 for 2 nights. Overpriced, could have stayed 15 minutes down the road in Sandy for cheaper.

The grounds are quite beautiful in a forested setting Pool area is very nice. It seemed like we were staying in their off season. The facility seemed to be understaffed. The room wasn't ready for check in at the appropriate time even though the facility seemed to be mostly empty.

The resort was an added benefit even though we didn't get to utilize all the amenties. But the room was perfect...good for 4 people. Our room overlooked the pool. And the bonus here was the amazing fireplace. Can't say enough about the desk clerk....i'm sorry I forgot here name...young and blonde. Then there was the bartender Autumn who was running the whole show with the restaurant as a Server and the Bar as a great Bartender taking care of everybody even though busy.

The golf course bathrooms for during play at Pinecone, Thistle are full of toilet paper and urine and doors are broken with do not enter tape. My wife was appalled and they have been in this condition for months. Resort fee of $60 should be refunded!

Room wasn't particularly clean. Large pile of dead ants in the bathroom. Live and on most bathroom surfaces including towels. Only one person working bar and restaurant. Serving, bussing, bartending. Took over a week and multiple calls and messages to hear back from the spa only for them to tell me they were booked.

The website is a little misleading. It's a glorified motel. The room was clean but outdated. The mattress was worn out on the corners. Likely had dead springs in it. I'm not sure what the $25 per night resort fee is going to. I've stayed at plenty of regular hotels that offer the same if not more amenities. We had to call to request towels, I don't think there was turn down service.

It's like going out in the woods and having the quiet and restful atmosphere all around you. But yet at the same time you get a nice hot tub warm pool beautiful view out your hotel room. Comfortable bed hot shower. Rest and relaxation.

This place is a far cry from a resort. My husband and two kids stayed two nights while visiting family from out of town. Our first room was a double queen and it felt old and dirty. The carpets were damp and sticky and the wall heater wasn't connected to a thermostat so it ran all night. The bathroom was small and freezing cold. We upgraded the second night to a king suite. At check in there was a large pile of trash bags directly outside our door. We notified the resort and it was never dealt with, the supervisor was rude and condescending. The rationale was the national labor shortage. I would not recommend this hotel unless you are desperate and have no other options. It's more in line with what you might expect from a Motel 6, except they didn't leave the light on for you (or the heat).

My two girlfriends and I had a fabulous time during our two night stay. We got to take advantage of the spa services, and we will definitely schedule another spa service when we return. Lounging by the heated pool and hot tub was very relaxing. Food and bar services were great as well.

This was not our first stay at this resort. We have stayed here during all the seasons. This trip was to play in snow with 4 legged family members. Government camp is 12 miles up 26. We stayed in bldg 2, had a wood burning fireplace and fenced-in back yard. Skyway bar and grill with best BBQ ever just a few miles up the road.

Such a disappointment for our family trip to the mountain. Property needs a remodel, rooms need new carpets and furniture. Noisy rooms. Way overpriced. Close location to skiing - would be a good spot for college kids who want a place to crash and party on their ski weekend. The hot tub was ok. The restaurant was basic fare, but fine for breakfast.

Great place to stay. Staff was friendly and helpful. Wi-Fi pool and hot tub good to go. It's nothing fancy but fit our needs. Off season and pretty much had the place to ourselves. Restaurant lounge was great, bartender/cook made good drinks and food right at closing. Anything we needed staff took care of quickly and kindly.

Where to start. We paid $100 extra for a room with a fire as something to look forward to after being in the mountain all day. Got to the room and discovered you have to pay for the fuel to put into the fire. I'm pretty blown away by this level of skimping. Did I pay this money just to be able to look at a fireplace? I did go up to complain and they mentioned this was highlighted in the fine print I had signed and it was it was. I could not remember signing a contract agreeing to this and asked to see the paperwork. Becca or Bianca I think her name who should not work in the service industry and should be fired, discovered that she had forgot to ask me to sign any of the disclaimers. Still she would not give our family fuel for the fire. Some other bits. Heating/ac is a wall unit can't be turned on when trying to sleep due to noise. Minimal towels are provided, you must go to the front desk for gowns and even to get clean towels for the next day. They mention COVID is the reason for this but it's clear it's further cost cutting. The place is so run down. You also need to go to the front desk to get your room cleaned the next day. Food at the restaurant was 5 star pricing at 2 star quality. Pool was good though.

We have stayed here many times before with no issues. This year, the bed was old and sagging badly, the room smelled bad, the leather furniture was cracked, there was no room service causing the need to us to go to the main office building to get complementary logs, extra towels, extra soap, extra plastic drinking and paper coffee cups and coffee. There was no complimentary breakfast or guest discount. The final cost was $200 more than what I was quoted when I made the reservations online and the hotel did not honor the price. Half of the vents in the hot tub did not work and the other half did not adjust and were pointed straight up. Many of the lights on the trails to the hot tub were inop. We definitely will not return next year.

Front desk service is terrible he doesn't what's going on in the hotel not helpful at all and the restaurant is socks one hour waiting on the table and I asked for ours drinks and they answered we still working on it with only 3 table full at the restaurant. Unfortunately a bad experience.

Poor service. No staff to assist. No maintenance staff. Dirty - old - nothing in our room worked not even the lock separating the room next door. Restaurant was understaffed and food was cold. Very disappointed especially for the money spent

Housekeeping stole all my stuff from my room I had left in refrigerator and on counter. I rented room for two nights and they came into room after first night and stole all my stuff. Tried to go to restaurant for dinner and sat their for over a half hour with no service whatsoever.

The hotel is very eloquent and beautiful area. It snowed a little. Had a nice area for my dog to run. The heated out door pool and hot tub was very relaxing. The breakfast on the weekend was made perfect and incredible gravy. Overall staff was very nice.

Price quote wrong. Called and reported shower handle missing, no room change offered nor discount in cost. Heather sounded like hail. Ended up paying the quoted price, no discount for no shower. Did not receive AAA or Government discount

The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. They were extremely accommodating and allowed us to check in early at like 10am. We got to hotel super early and I didn't wanna wait. So this was a big plus. I recommend this hotel for anyone visiting.

This resort is in need of some major updates. the room has a stench to associated with older buildings. This is not a huge issue; I mean, looking at the building (we stayed in the Sunrise building), it definitely looks old [matches the smell]. The room are in clear need of some renovating and updating. For example, the mini fridge in our room wobbles more than a rocking chair. The doors are often stuck due to their age, swelling, etc... The screen doors screens' had holes in them or were ripped off at the sides (kind of defeats the purpose of the screen) and did not lock. There was even an outlet underneath an |AC/heating unit that did not fit in the large hole cut out of the wall to place it (it looked like the hole was too big for the outlet or the outlet too small for the hole). This, coupled with non-energy conserving windows, leads to a pretty solid draft of outdoor temperature air entering into the room. The mattresses are clearly old and soft from design but more so from their age. The cleanliness was not much better, but was an improvement. There was a door connecting our room to another room (who, in turn, had their own door that we could not unlock). In between these two doors was a stash of spilled candy - who knows how long that had been there. It was one of the few evidences we discovered of a lack of thorough cleaning. On the good side, the shower looked very nice (no one in our family used it, so no further details on this, sorry!) The view from the room over the golf course with the mountains in the distance was beautiful. Our family stayed only one night (and only because we were unable to make it camping as we originally planned), so we did not experience the rest of the resort. There was a stark contrast in how updated, modernized, and clean the front desk area was compared to the room. Judging by the prices of the rooms, there is plenty of money to renovate this place, but it looks like it all went into the front desk area rather than the rooms. When checking in, the desk worker was sure to express that this was the off-season and appeared rather displeased that I was checking in. Overall: I have stayed in worse places for sure, but this was not a good value for the money. If staying at a proclaimed resort and paying resort prices, you would expect a more resort-like experiences such as clean, comfortable, and nice rooms. Not rooms that make you wonder where your money is going if clearly not toward the rooms or cleaning staff.

The concept of a resort should make one feel like they are surrounded by amenities. This property, pre-covid, likely met all of those expectations. Due to lack of staffing we experienced numerous short comings but most of them were minor and what I brought to the resort's attention was quickly handled. The room was comfortable but the modern "updates" to the shower (half door only) meant there wasn't a way to pull a door or curtain closed. This resulted in water pooling up on the bathroom floor and obvious dry rot damage to the bathroom door. Additionally, there was a broken toilet paper holder, we weren't provided with enough towels or coffee pods, and there wasn't any room service option or breakfast. For what was paid per night, these things should have been non-issues. I'm guessing with proper staffing levels many of these items would have been addressed and wouldn't have happened in the first place.

I got married at this property 10 years ago. We came back up to celebrate 10 years. It was so sad how run down it had become. Burnt out lightbulbs, dirty floors, loud and badly tuned bathroom fans that sounded like a 747 taking off, buckling carpet, moldy/mildew smell, ratty bed linens, peeling paint and sagging rooflines - kind of like a cabin-in-the-woods horror movie. And we were in the $350/night room! This is an absolutely stunning setting and I don't think BW leadership knows the gem you have. THIS Is where people would want to go to get away from COVID and being cooped up, IF they spent some time on it. I would never ever recommend this to anyone. It's dirty, sad and run down and WAY overpriced.

Room was spacious but very outdated. Tv remote broke, bathroom sink plugged, shower head leaking all over. Room smelled musty ( not sure it was used a lot) I travel for work quite a bit and this place was one of the worst from a name brand chain.

Wedding reception took over hotel with blaring music until very late, smoking over the pool where our kids were swimming, and drunk guests' puke on the sidewalks. So disappointing, not the environment we wanted for our getaway. Our family won't stay here again.

This is a beautiful stay with wonderful surroundings the hotel clearly is showing its age and is in dire need of a refresh and makeover. Covid has been hard help wanted signs are everywhere and some of the amenities like the in-house restaurant was closed down and unavailable. Overall if you're looking for a quiet place to kick up your feet it's clean enough, beautiful, with plenty of nature surrounding you. If you're looking for an updated new fresh feel this is not your stay.

Place is very beautiful but the amenities are limited and some of the items in the room is not working properly and they need to change their decor inside the rooms it is so depressing. Was not able to get a good night sleep because the wall unit air conditioner was so loud.

Property was very nice, but unfortunately there was no staff to operate the restaurant, the bar at the golf course had some food, but is across the street and down the road and closed at 7:00. Pool was closed one day, only half the jets in the hot-tub worked (one day it was a milky grey). Hotel store which had frozen breakfast sandwiches was some times open sometimes not randomly. In a 9 day stay I had to beg and plead to get housekeeping to come 2 times. Drying machine took my money and didn't start. I went to the one in the other building and it was missing. Low water pressure, slow drains. Air condition sounded like a broken semi cab (too loud to run at night during heat wave). Porch was covered in cobwebs and spider webs, eggs, and spiders.

Our family of 6 had a Sunrise Suite, and it was fine. But the entire place is really really dated, and needs some TLC. My 4 kids enjoyed the pool, and the sunrise over the golf course. This place doesn't really look like it does in the pictures. It served us just fine for a night, but we wouldn't return.

Stayed at resort for four nights. The first thing I saw the landscape hadn't been cleaned or weeded in months. Hotel restaurant closed for season. No daily room cleaning or service. These are things I want for a vacation stay. The room was okay with comfy beds and a deck with chairs.

A beautiful resort in a great location. It served our group well. Due to Covid they had limited staff, so daily service was not available, but they were very accommodating when asked for something. No restaurants open for breakfast and we were told by others that the food quality in their restaurants was overpriced and not exceptional. All in all, a great place to hold a big event like ours.

The price of the room per night is overpriced for what you get. We were disappointed with the room and the amenities for what we paid. The grounds were not overly spectacular for this type of resort with no pool open or hot tub.

Very disappointed. My husband and I stayed here for our honeymoon. We were looking forward to going to the spa, swimming in the pool, and eating breakfast at the Cafe but nothing was open during our stay even though online it says all are open. We paid almost 400 dollars to stay in an average hotel room. They didn't even provide any sort of breakfast. It's understaffed and run-down.

I am appalled by the condition of this hotel and the fact that this is considered a premier location. This hotel is old, unkempt, dirty, lacks good customer service and is not worthy of being part of the premier collection. I cancelled another reservation I had at another Best Western for half the price and that was a huge mistake. The room was moldy, the bedding was old, the carpets dirty and the most egregious insult was the condition of the ADA bathroom. My husband is a double amputee and the bathroom was barely usable. The room had a roll in shower but the seat that was attached to the wall was inclined downward so that one felt like one was falling off the bench. The controls were in a place not reachable by someone sitting on the bench so there was no way to turn on the shower if you were on the bench. By comparison, we are staying in a Best Western in Bend, Oregon this evening and the room is clean, has good bedding and the ADA bathroom is designed so that my husband can take a shower without me having to help him. Shame on Best Western for allowing that run down horrible hotel charge what they are charging. It is a health hazard. The hallways were filthy and looked like they had not been vacuumed for weeks. How in good conscience can they lead people to believe that this is a premier condition.

Maybe the horrible run down appearance was all Covid related but the snarling & nasty front desk clerk wasn't, I've never felt more unwanted at check-in in my life. I kept thinking of the term "the inmates are running the place" My room carpeting looked like it hadn't been cleaned since it was installed in 1980. The fireplace in room hadn't been cleaned from the previous guests and there were ashes all in front of it. I took pictures of the grounds because it was hard to believe they welcomed guests in their current condition (this is where I think Covid played a hand) severely over grown foliage, buildings with mold over the front, the golf course had weird, slightly broken office furniture set up in a pavilion, chipped paint everywhere and a sign for the "Salmon River Trail" that led to nowhere. My friend and I just had to start laughing things off to get through our 2 day visit. It's a shame because the area is so special but this property is totally a big black eye for Best Western. I will have to thank twice now before booking at a BW property as a result and for goodness sake don't go by the website videos etc they have no resemblance to the property I stayed at this past weekend.

There was still pet Fur from previous guests in our ring guests in our room. We didn't we did not get a Goody bag for our dog Goody bag for our dogs as advertised on the website the website. It grounds definitely need some TLC it'd some TLC as far as weeding.

The rooms are old and show it both in decor and comfort. They are not cleaning rooms unless you request it. Management has told the front desk not to mention this, as they do not want to appear understaffed, which is ridiculous. We put out the sign on the door requesting a cleaning and it was ignored - did they think we wouldn't find out that they were not servicing the rooms?! It appears that you have to read the back of the map they give you to find out how to get your room cleaned. And, the front desk has been told not to point this out to guests. We stayed in the 200 unit, which abutted a main road and was very noisy. The grounds are not well maintained. Quite overpriced for what you get. We were really disappointed to say the least. All that said, the staff were quite pleasant and offered additional clean towels. If you can find another place to stay, I would highly suggest you do so.

This place needs major renovations. It's old and outdated. The Resort's exterior has weeds growing everywhere and the resort itself almost looks abandoned by how it is being kept up. The room smells awful musty. This place needs a wrecking ball put to it.

The resort is conveniently located for activities in Mt Hood area (Trillium lake, mirror lake, etc). We got the Fireside King Studio room and were looking forward to spending some time enjoying the resort activities and amenities. We paid about $575 for 2 nights including all fees and taxes The checkin was quick and friendly. However no information was provided about the amenities available at the resort. The room was spacious. The decor was average (equivalent to budget hotels like quality inn, comfort inn). Room was clean except for a few pellet sized items (seemed to us like pet food). We asked that the room be cleaned the next morning, but nothing was done. The window AC was very loud. It was loud enough that we got woken up multiple times the first night. We informed the front desk staff about the issue the next morning. They promised to take a look into it, but when I followed up on the same evening, they did not know what action was taken by the morning staff. Both the morning and evening front desk staff agreed that the AC is too loud and one cannot sleep with the noise, but they did not have any resolution. Eventually I received a call late evening to inform me that they can provide me with a fan, but other than that, they cannot do anything. They also offered to provide a discount on the room rate. When I asked them about the amount, they said they cannot tell me the amount and I would only know when I checkout the next morning. This seemed pretty strange to me. The next morning they offered a discount of $50. This did not sit well with me. The bar service at Mallard was good. We loved the location of the resort and would only use it if its cost were equivalent to budget hotels in the area.

When we looked online at this resort the photos were very appealing. We were expecting a resort with some restaurants, coffee shop ect. Almost everything was closed. There were no restaurants open for breakfast or even a place to get a cup of coffee.There was 5 of us sister's. 1 which flew in from Alaska. This is NOT a resort. It may have golf but that's about it! The accommodations were horrible. I have stayed in better motel 6s. And you would think if Best Western took over it would be updated and better kept. But our updated room only had the bathroom which was updated. The carpet had cigarette Burns. Leather couch was tore up. Stains on the pullout couch. It wasn't even cleaned properly upon arrival . There were potato chips on the seats outside and crumbs all over the floor. This was definitely not a covid clean room. The smell as you walk in was Horrendous. It smelled like wet dog. And we did not have animals with us. The grounds were very unkept weeds everywhere it just looked like a run down motel. I would think twice about booking your stay at this "resort".

We returned to The Mt Hood Resort for 4 days of relaxation and some golf with friends. Enjoyed it all. Missed having the dining room, but got to experience some good local eats Especially appreciated the VeteransGolf perks...thank you! We will be back❣️

The grounds have a golf and tennis and are set among the trees. Our room was right by the pool with a cement pad patio and 2 chairs and many spiders. Unfortunately, the place is just dated. The internet is woefully lacking, as it disconnects every 30 seconds, and the cell phone reception is also poor. The security devices for the room are either lacking or nonfunctional. Of course, no breakfast, but this is COVID. The staff is very helpful, as much as they can be, but they have to work with what they have.

We had excellent service from the staff. Our room was clean and had a nice patio. The hotel itself is in a lovely area. The locations of the various buildings that make up the site are pretty secluded and very quiet with beautiful landscaping. Parking was easy, check in and out was a breeze, and we were very happy with our experience. I would definitely recommend.

We had a golf outing with 8 golf buddies and we had a great time at Mt. Hood Resort. The stay and play package was very well priced and the course was in good shape. Also 3 nine courses makes it fun when getting multiple rounds of golf in. Rooms were clean and updated. Hot Tub and Pool were great after the links. The food at the lounge "Mallards" fit the bill. Great weekend! -my only knock was that there was no beer cart on a busy Saturday. They could have racked in a lot on thirsty golfers.

Came to the hotel knowing that the Spa was closed so we were hoping the rest of the stay would be enough. The room was mostly clean yet slightly outdated. The food was very yummy at the Mallards Cafe but the menu offered at the front desk wasn't what was offered at the restaurant. The pool was dirty but the jacuzzi was clean and in order. Plenty of hikes and beautiful places to see in the area but the only real amenity at the hotel is golf.

I recently stayed at this resort with a few friends for a weekend getaway from Los Angeles and it far surpassed my expectations! If you're looking for a picturesque resort in an peaceful setting with close proximity to skiing, hiking, wine tasting and top notch restaurants in nearby Portland all with top notch staff this is your place! From the time we arrived, Mr. Lee and his staff provided us world class service, going above and beyond to help us with activities, dining and any extras we needed. They truly made us feel like royalty! The resort is over 400 acres and even if you don't golf, the course offers stunning views and onsite dining. I hiked at the nearby national forest along the Salmon River while my friends drove about 20 minutes to ski. The next day went wine tasting at a few wineries in Willamette Valley and dined at a chic farm to table restaurant in Portland. The guest rooms featured cozy fireplaces and patios with views of Mt Hood. Perfect relaxing getaway with the BEST staff!

Resort is located about 20 minutes from Mount Hood ski resorts, and was easily accessible to Willamette Valley for wine tasting and downtown Portland for dining. The resort has lots of activities - three golf courses, stunning lake and Salmon River for hikes, tennis courts, basketball courts, pool, hot tub, and a full spa (closed for COVID), bar/restaurant. The views and natural surroundings are stunning - I hear it's a popular wedding spot. My room was very spacious and had a large living room area with a fireplace and a large balcony overlooking the pool. My room was very clean and comfortable, and I like that they provide separate recycling bins in the room and a Tesla charger. The staff was very attentive and had great recommendations for local hikes, activities, and ski resorts. I'll definitely be back!

I basically live out of BW hotels racking in 200-250 nights a year. Even during this pandemic. Everything at this hotel is still shut down either because they are taking advantage of COVID or they are seriously incompetent. This is a premier location and is seriously over rated. This location is still not serving breakfast or even coffee. When I asked the front desk, they said oh well we haven't even hired anyone to run the coffee bar yet. We plan on hiring in April. Really? How is this acceptable? This hotel can't even figure out how to open an out door pool. I frequently stay at the Hood river BW and have been using their outdoor pool for months now. They also have an indoor restaurant that would at least run room service.... they fully opened last month to dine in. This is the case for other best westerns in this area as well. Right down the street in Sandy, that BW has a indoor pool that you can use. So this location has no excuse other than incompetence or taking advantage of COVID-19. I know I won't be staying here again and I'm seriously rethinking giving BW my 200+ nights a year if they allow businesses to run like this under their name.

It's definitely not a resort. It's a motel. The hotel is dirty. I had bugs in my room and cigarette burns in the blanket. And they tried to upgrade our room & it was just to another dirty room. Location is fine but everything in the hotel was not good.

265 + tax + fees (don't use Expedia) no hdmi leave games at home, cold upon arrival and the up button broken (go high to heat the room), dinner prices are crazy just book timberline, old-fashioned devices some plugs don't work

Don't stay at this hotel if you want to get the shuttle to the mountain. I was told but multiple staff it would come through their lot. Waited 45 minutes in the rain. Ruined my trip and snowboarding ☹

OUTDOOR pool and hot tub closed. No room service or restaurant or breakfast. Room cold upon entry. Still charged resort fee even though all the amenities were closed. Overall Disappointed based in the high rating for this resort.

I have always wanted to stay here and had very high hopes. We decided to stay for one night just to check it out. If we liked it we planned to make this “our spot” when going to Mt. Hood. We stayed in the king suite which had a beautiful view of the golf course. Unfortunately that was the only thing I liked about this place. The resort itself looks old and run down. They are definitely over charging. I paid close to $300 for one night. I could have gotten a 2 bedroom condo at Government Camp at this rate. The room smell musty, like no one had stayed in that room in months. The furniture is old and the paint chipping off. The “kitchenette” area is a huge waste of space. They could have built that into a second bedroom, and there was no fireplace like the picture showed. The staff was nice.

Really basic and average hotel. I've stayed at several best westerns that were $100/night cheaper and they were far nicer, newer and warmer rooms. Most best westerns charge 20,000 reward points for a free night the Premier location in welches charges 36000 and it was not worth it at all.

The property appears fairly well-maintained and is nice looking. The view was very pretty. The person who checked us in was friendly and efficient and the person who dropped of the requested roll-away bed was also friendly. The property is conveniently located near the mountain resorts. The bed was comfortable (though had a phallic drawing on the mattress that showed through the sheets). That is where the positive experience ended. There is a coffee pot, but the coffee provided is for a keurig and the pot is a standard pot. Two towels were provided for our party of five. Not a big deal, but there should be at least one towel and washcloth for each person registered to stay. When the person dropped off more towels I opened the door when he had a chance to walk away (contactless interaction) and thanked him. He looked at me like I killed his puppy, did not respond, and hopped in his truck and drove away. It was very odd. We rented a king suite that is advertised for five people. Maybe six, I can't recall. However, the bathroom is only accessible through the bedroom which is super awkward if you aren't staying with family. Obviously that's not an issue with customer service, but I wish we would have known. I'm not sure if a herd of elephants were staying above us, but between 6:45am and 11pm it sure sounded like it. We tried to talk to the elephants to no avail. When we checked out it was quick but definitely not friendly. We travel probably once every month or once every few months on a regular basis, from three star places to five star. We aren't complainers, will rarely report an “issue,” and will try to communicate with loud neighbors ourselves because we understand the hotels aren't responsible for the actions of other guests. However, this has definitely made the list of places we will not return. For the price we expected something on a completely different level and we wish we would have stayed elsewhere or even just camped instead!

They walked in on my family at 3am the phones, wifi and tv did not work, they double charged me amd the back doors do not open, it cost me 1300 for 2 nights that I am having to sue to get back and I will be calling county building imspecters

The interior of the room is ancient at best. The desk area is a hodgepodge of mismatched desk parts. TV, microwave, telephone are ancient and cordless phone didn't work. For the price I would think the room would be modernized. They installed a waterfall shower head but it is right up against the wall and you cannot adjust it to spray in an area where you don't have to stand right against the wall to get wet. The entire remodel looks like it wad done by an amature. Manager Chris is a unprofessional fool and needs to be terminated.

I stayed at this “resort” over one night and had an awful experience from start to finish. The room was dirty, including food debris and dirt. The internet only worked if I stood next to the door and even then it was spotty. The heating unit did not seem to work properly as it continued to blow hot air no matter how far down I turned the temp. But the real insult was when the heavy shower curtain rod fell down on top of me during my shower. What a disappointment...I expected much more for the price.

Resort nearly empty. Website listed amenities and breakfast in the rate. Everything was shut down, even basketball and tennis, with no people there - still charged us $25/day "resort fee" - how about waiving it for COVID since there was no "resort". Breakfast did not exist - when we asked we got a gas-station-quality plastic-wrapped $1 muffin and baby orange juice.

Best Western's Mt. Hood Oregon "RESORT" is a Motel 6 level property that Motel 6 would be ashamed of. This might have been a very nice property at some point in the past. It is obvious that Best Western is taking advantage of consumers looking for a decent place to stay during the ski season. We stayed in the off season (August). The place is old and busted down. Old can be very nice if properly maintained / upgraded. This place feels as if they haven't done serious maintenance since the 1990s. Rusty water, noisy vibrating vent fans, broken toilette seat, ice machine out of order, filthy balcony (bird poop everywhere), ratty old carpet, not enough electrical plug ins, no availability of in-room movies and very weird "humps" in front of each room entry that are trip hazards. What's with the humps? DO NOT pay $200 per night for this crap-tastic property.

Stayed August 13 thru August 16, 2020. On first night ants were found in the room. Notified front desk. They came up and wiped down counter. Next day found more, including ants nest in cover maker. Ants got into baggage and medicine bag...also on bed spread. Informed front desk again. We were never offered another room. It was obvious the room was never cleaned and made ready for guests...especially considering the covid 19 issues. Management did offer one night reimbursement but refused to give me the contact of a superior to discuss these issues with. In fact, they threatened legal action if I kept asking for a contact. Totally disappointed with our experience there.

awesome room. Huge deck and room. Very quiet. Chose the king suite on the golf course. Got early checkin. Looking forward to coming back. Wonderful bed.Didn't dine there but other in party did and said it was awesome

This was not our first stay here. And we understood going in that it would be different because of Covid restrictions. So we called ahead to confirm what activities would be available for our family of 7. We were assured that the only things closed were the pool and spa. However, upon arrival, we learned that we had not be given an accurate picture. Golfing was still available, which was great, but that appeared to be the only activity. Through some perseverance, we were able to persuade the golf shop to give out the croquet equipment, but the horseshoes, tennis, and basketball courts were closed. That presented quite a challenging issue for energetic children. Had we known going in, we could have brought some things with us. It was not fair or prudent to not be upfront about the closures. In addition, we were disappointed to see the condition of the golf villa (house). It was covered with spider webs inside and out. The patio had not been cleaned of dead leaves and debris. Upon retrieving an item from under a bed, we discovered the carpets there were deep with dust. There was no dishwasher soap, and we were told by the front desk clerk that she was too busy to bring any. We had to wait another day to get some. With the heightened alerts about extra sanitizing because of the pandemic, I would have expected the lodging to be at its best. This was not the case. Only the golf cafe, The Mallard, was open for meals. We understood that at booking. We ate there 3 times during our stay. During 2 of the 3 meals, the manager served a nearby table of golfers and offered them a different menu from the limited one our server recited to us. Overall, we expected more from this well-established resort. We'll be looking elsewhere for our next family vacation. Such a shame.

Booked to attend a wedding that cancelled (Covid) After countless calls, texts, and weeks (still waiting) there is no resolve. Others in same situation stopped fighting and are going to the hotel just to go because they cannot get refund. 1 person in this chain is trying to help but I get less optimistic with each passing day. NEVER!

Nice grounds, well-appointed lobby and dining/bar area with big quiet room. However, room was a bit dirty - mold in the bathroom, spiderwebs right when you walk in, previous guests' dirty clothes left on the floor. What was most bothersome was that a resort fee was tacked on AFTER we checked in. The fee was not included in our reservation, or on the form signed on check in. And when I called after receiving the email with the final bill with extra charges the front desk staff told me I”d have to try calling back in three days to talk to someone who might be able to help.

The resort is very dated and is in desperate need of updating. The rooms were clean, but the bed sagged in the middle. It was like sleeping in a bowl. The heater went from blowing hot air to blowing cool air, so I was either roasting or freezing. In the bathroom, the sink takes up almost all of the countertop, so there's barely any room to put out your toiletries. There's not enough light by the closet, so you have to use the light on your phone to find anything in your suitcase. And last but not least - there is no elevator. I had to drag my suitcase up the cement stairs, and then pray I didn't fall down the stairs when I had to drag them back down again. Definitely not a 5-star mountain resort. The only superb thing was the restaurant. The food at Altitude Restaurant is amazing.

This may be a good 3 star hotel, but not 4, outdated rooms and overpriced. Limited food selection and out of some items, on a middle of the week day. Had to wait for service everywhere. Heater so loud I could not sleep.

We have been long time guests at the resort and have seen it change over the years. Quite frankly it was a better facility before it came under the flag of Best Western. Having stayed at many Best Western Facilities, the staff here now is far inferior to past years. This year's visit was a return from a horrid experience last year to give the resort a chance to show it had fixed the problems. If anything, this year was marginally better in some areas but significantly worse in others. We reserved a king fire side room for two nights. When we got there there was one fire log for a two-night stay with a note that any additional logs would be $5. One log for a two-night stay? There were no robes in the room, the safe was locked and there was no hair dryer. When we asked on check out about the robes we were told they were on request only, yet there was no where in the room telling you that. When we checked in, we were given a map and a handout that showed the restaurant hours (for both restaurants) and their happy hours. We had decided to go to the later happy hour at Mallards. When we got there and asked about the happy hour, the manager advised they had not had a happy hour in a week and a half. New Flyer? We have also used the resort spa for years and when we made our spa appointments we found that this year they have instituted a 20% gratuity on all services. With as much traveling as we do, that is the highest gratuity I have ever seen. We when checked out and detailed our disappointment with the services and amenities, the male at the desk, who was supposedly the front desk manager, simply said "I'm sorry.". Nothing else. We sent an email to the person we had contacted last year and the current sales manager responded so we gave a detailed outline of what happened. We have received no response. Save your money. Go else where

I've stayed here many times. Older resort but rooms very clean, comfortable, and efficient. Lovely grounds. Great front desk service, always hospitable. I like the outdoor hot tub. No room service (at least in the winter, which I think is their off season) but the hotel restaurant handles to-go orders nicely.

We were here for a wedding. We needed an ADA room (ground floor). Door sticks a little so you need to push kind of hard to open. Noticed cobwebs above by the vent near the door but other than that it was pretty clean. Walls/floors are very thin as you can hear lots of stomping and foot traffic so it was a little hard to sleep even though the bed was comfortable. It was a decent room but not worth almost $200/night (depending on who you book with). Also, they have 3 different names - Resort on the Mountain, Mt Hood Oregon Resort and Best Western Premier Collection.

This is the first time I have ever written a review for a hotel. To begin with, there was nobody else checking in, but the girl at the desk completely ignored us standing in front of her for a few minutes, then asked the name without a greeting or apology. We asked to switch the credit card we used to reserve to a different one for the charges. She took my ID and new credit card and typed for what seemed like minutes, but no idea where that info went since the charge ended up on the first card anyway. The room was NOT what anyone would call "premiere" or even updated as advertised. Bathroom door was rotting from the bottom up, all of the lamps were unplugged(took a bit to figure that one out in a dark room), remote for heat/cooling unit didn't work, sliding door to patio was so old and sticky I couldn't get it open more than foot. Fridge was warm and barely kept our beverages cooler than room temp(no controls). We walked back to registration building/desk to get pool towels as instructed on paperwork to be told they didn't have any a d would deliver some to our room within 10 minutes. After. 45 min we went to pool with the only 2 towels in our bathroom figuring they must be busy due to it being NYE. Came back to room an hour later, still no towels. We showered with hand towels. After waiting in lo g line the next morning to check out, we were late and couldn't waste any more time explaining all of this to some girl at front that can't do anything about it anyway. In the last 2 days of discussing with friends, turns out many people we know have had similar experiences there. I feel bad for my poor husband who surprised me with this romantic NYE night and for $200+ it was such a lame place. Glad we went to dinner somewhere else!

Perfect for staying the night before snowboarding. My family and I stayed in one of the fireside rooms and loved it. Heated pool, gorgeous redone rooms. They provided matches and a fire log, but we brought an extra for more light.

I've stayed here many times in the last 10 years. I like that it is dog friendly and have rooms with fire places. Service has always been spotty no matter who owns the hotel. I just expect it. This trip I made an extra trip back to the front desk since after asking about the pool I was not told that you could only get pool towels from the front lobby. You can actually get pool robes too but they will not tell you this. I forgot some important work documents in a folder. I called and asked them to bring it to the front desk after confirming that they had the papers with the lead Christopher. He said it would be there in 30 minutes. When I got to the hotel a few hours later due to traffic from a car accident I waited while someone looked for the documents. She couldn't find them because they weren't there. I had to wait 25 more minutes with my kids in the car while they went to housekeeping on the golf course to locate my forgotten documents they said would be waiting at the desk. Petty maybe but irritating.

I am not in the habit of making poor travel reviews. I attended a morning breakfast banquette honoring volunteers in our community. The room was not set up to accommodate participants. The food service was was abysmal. All that was available was an egg mess of some sort and a small fruit cup that was quite small. Spoons? no spoons. Seating for a high school choir was missing! The plates for the food were dirty! I mean the plates had to be re-washed! It was a disaster. If you stay here seek food in any number of wonderful restaurants in the area. Do not eat here.

Great location for hiking at Mt Hood and niice king suite! Restaurant was very good, we ate there both nights. Not quite sure why we were the only people ever there, maybe prices? A rowdy group was in the hot tub Fri night so we didnt get to use it then it was blocked off the next day? Thanks to that group we have no review of the hot tub

No tub in the room despite being in description and important to me. When I called to report it within minutes of finding this, the front desk woman ask why I would want a tub. She said I could use the hot tub out by the pool. The outside jacuzzi was full of young people and this middle aged women didn't fill comfortable joining the party. I also called the Spa to make a reservation. No one called me back. I was told that there was no available reservation nor could I use the jacuzzi because it was for couples only.

This is a Best Western Premier, and that is not an easy BW flag to obtain. The entire resort lives up to the name. I've never seen any Best Western with these amenities. Room was very nice, comfortable, super clean, comfortable bed. Common areas are generous with coffee and sometimes cookies. Landscaping is thoughtful and very well done. We were at a private gathering and had the meal prepared there. It was just suburb. Front desk was fantastic, I would not hesitate to return and the big plus is it's a great value.

Visited for the weekend for a business conference. Was unfortunately quite disappointed. We were put into a room that was so far away from main building that we had to drive. This means not only did we have to drive to our conference but also any “amenities” such as the pool, main restaurant. Not sure why they did this knowing we were there for the conference. We arrived in the dark and were hungry and tired. The hotel stated that there was a restaurant near our section of hotel rooms -“Mallards” - so off we went. signage to the restaurant was minimal and it was so dark with no lighting that we had to use our cell phone flashlights to see in front of us. The restaurant was nearly impossible to find. Rooms and overall building decor are dated and worn. Towels and sheets are thin. Food: Oh boy. Think frozen food heated up or a TV dinner or airplane food.

Beautiful grounds - firey red maple outside our room, nice staff. Rooms are older but remodeled with upscale amenities and nice furniture. Real fire places! Great couple's get away. Good resturant. Will come back.

Stayed on ground level as there is NO ELEVATOR ! It was clean and the grounds were beautiful with the fall foliage. Very friendly staff- I stayed 1 night on the way to Portland- No restaurants nearby- no Elevator

I stayed at the Inn on the Mountain Inn Welches Oregon. The venue was perfect for a retreat/conference. Because of the location it was tranquil and there were few distractions than in the city. The staff was professional and well trained. The food was exceptional. The accommodations were just right for bringing people together. The only suggestion I might offer is to have port-a-potties available to guests during of outdoor event. Guests had to walk about 75 yards through the golf course to reach a bathroom. A port-a-potty near the pavilion would be great. Next time we will know to ask.

This is not a 4-star resort. The only 4-star about this place was maybe the bed. Over-priced everything. They said we could check in whenever when we called (we had a wedding to go to) but when we did check in, they gave us a key card that didn't work. They reprogrammed and it still didn't work. We had to wait for the maintenance guy to come and let us in. We were 20 minutes late to the wedding. They didn't even apologize! There was a sign above the door across from our room that read: soda machine, laundromat, and ice machine. No soda machine....why have that sign up? Isn't that false advertising?? At least they gave us a freebie for our anniversary. When we went to use it at Mallards pub, the experience went down the hill even more. We sat down, no menus, no waters for 5 minutes. Only 2 other couples there. Guy dressed in shorts, sweatshirt, and beanie came to our table with water and asked us what we wanted to eat. We hadn't even seen the menu!!! We order the special we saw on the board anyway and told him he can bring out the anniversary desserts at the same time. 15 minutes later, a lady came and served us our special- stuffed French toast with no syrup or the extra plate we wanted. Had to ask for both plus the desserts we ordered with it. Worst part was she seemed irritated with our resquests... she was management! Every group that came in after us got menus, what's the deal? Almost $200 for this experience- one night. If you're still reading this, PLEASE airbnb. At least you'll receive free breakfast and a cheaper room. The resort fee didn't cover anything since it was raining; we couldn't do anything outside. The gym was a 10min walk in the rain from where they put us up at. Saw a groupon for $79 resort king. This will be a good deal for what you get. I will never come back or expect anyone I know to go.

A friend and I were traveling through the Columbia Gorge/Mount Hood area and reserved two nights in a one bedroom suite at this hotel. The person who checked us in was quite pleasant. As we are two female friends, the plan was to have one of us stay in the bedroom and the other to sleep on the sofa bed. When I opened the bed, it had one set of sheets and a flimsy blanket on it, both of which were filthy with food crumbs and who knows what else. I searched the entire room for extra linens, blankets or even pillows, but none were to be found. We called the front desk and explained the problem and asked to have linens delivered. The maintenance man brought one set of crumpled sheets and handed them off to me. Ok. So we asked for pillows, also, which he fetched and brought back. The pillows were lumpy and atrocious. The sofa bed mattress was paper thin and it's springs were poking up through the entire mattress. The frame of the bed was bowed down on the sides and middle. I ended up using couch cushions on top of the mattress to sleep on. This was the most painful, atrocious night I have ever had. I contemplated sleeping on the floor, but there were spiders in the room. Additionally, when we checked into the room, we opened to mini-frig to discover that it was warm and the control knob was missing. We called and asked for the maintenance man to come take a look. He didn't know what to do, so we suggested he take a knob off of a frig in an unused room. He went and found one, brought it back to us and told us to give it a try to see if we could make it work. I guess the maintenance man is incapable of working on the appliances himself? Ok, so we still just wanted to make the best of things and have a nice evening, so we looked at the property map and went in search of ice. We couldn't find it on the 2nd floor, as described in the property map, so we called the front desk and asked for the location. We were told that it was indeed on the 2nd floor and we should look again. We went, but still no ice machine on the 2nd floor. We then looked on the 1st floor and discovered a room signed laundry/vending/ice, but the door was locked and had a sign that told us it was out of order and to call the front desk if we wanted ice. Seriously? So, we called and asked to have some ice brought to us. As we unpacked and prepared for the next day, we discovered that the little kitchenette had nothing other than papertowels. Not even a single coffee mug

Once I realized this "Resort" was part of the Best Western line up, it answered a few concerns. Not a resort. Resembles a two star hotel at the beach. Their site boasts robes in room. Nope, you have to go to the front desk, and ask for them. Then the staff reacts like you are asking for a comp of some kind. Got back to the room, and realized there were no blankets/pillows for the pull out bed. They gave me a sheet and blanket, and had me sign for it. No pillow! Got back to the room and realized they had a Keorig coffee maker. Made coffee in the morning. Someone needs to tell these people that even if you have a Keurig, you need to put good coffee in it. This was the worst, off brand 7/11 type coffee ever. I remembered they advertised coffee in the lobby, so I headed there to get coffee. There was a large vat of coffee on the table, with other guests just tasting the coffee they dispensed. They stated, to the front desk, it was cold. She replied, It is fresh, but sometimes it cools off. I asked if she had another. She pulled another vat out from behind the desk. It was luke warm. We told her. Her reply? Sometimes it cools off at the top of the pot. Although we were not together, we all looked at eachother dumb founded, and walked out. Although this is a Resort size property, it looks and feels like aged apartment buildings. We planned to have dinner, on site, at altitude. When we went on line to look at the menu, the reviews weren't bad, they were terrible. Look for yourself. We ended up driving to Government Camp for dinner.

My family and I showed up around 8, and the front staff was incredible, very polite, helpful, with one member even meeting us at the door to our room. Absolutely beautiful area, with rooms to match. The rooms look incredible from the start, and they are comfortable. If you enjoy golf, like I do, you would be hard pressed to find a more attractive course, and they have 3 of them there. I WILL stay there again.

I'm local, so I have only stayed here a time or 2 to get out of the house. The rooms are nice and the staff is courteous and dependable. I golf and eat here all the time however. The golf course is beautiful and you can play 9, 18 or even 27 holes on their 3 nine hole courses. The food menus have been recently revamped and the food is delicious! I love living so close to this palce!

The price is right on this place, but that is all. Oh, the golf course is fabulous, but expect the lodging to be suitable to jocks who don't care that everywhere you look, the place is falling apart. It's no longer kept up. It's not a high end resort. Can't be. It's a Best Western dump. The worst for business persons is that smartphone data service is non-existent. The premises wi-fi is a complete joke. Only 2 bars for cell phone service. The Mallard is a complete waste for food service. The Altitude restaurant is not good at all. Avoid this place until they renovate it properly.

This has been our special place for the last 30 years to celebrate special times. It has been kept up well, the rooms are clean, the spa is very enjoyable and pool/hot tub sparkling. We still love coming up here and love walking around the grounds, even though we are not golfers.

Amazing facility, which appealed to the whole family. Time in the pool, spa, golf course, hiking 20min away, fishing on lake trillium, tennis... We enjoyed our time. And the staff were kind and tried to make the experience exceptional!

Nowhere can you tell this is a BW property as there is no BW signage even in the lobby. This made it difficult to locate. Very pricey probably due to tourist season. Staff were pleasant and very friendly.

Room had a smell when we entered, we opened the doors, and enjoyed the deck and pool area. After a marginal dinner, we played cards on the deck, watched some TV, and my wife got ready for bed. When she pulled the covers back, the bed was wet with a urine smell (GROSS). We called the desk and received a different room. This ruined stay of an other wise beautiful location. The Manager was very apologetic the next morning, did give some monetary adjustments. We have stayed there many times before, not agin. This isn't Motel 6

We arrived at the resort on a Saturday afternoon. Check in was fast and easy. We went right to our room in the Sunrise Suites building. Our room was huge and wonderful. The bed was very comfortable as was the entire room. My wife and daughter enjoyed the pool. However, they found that it was not heated. One other disappointment was the food. The food was of okay quality. There are plenty of food options in near by Sandy, Oregon. The hotel staff was great! Overall, this was a very good place to stay and relax!!! This is a beautiful resort!

Receptionist was great - helped us plan our non-golf activities! Bartender was also very fun to talk to. Room was fine with a small balcony and directions to find things were very clear. Pool was nice and not too crowded with kids.

I love this resort. I come every 2 to 3 months for R&R and to get out of town. The pool is amazing. The front desk STAFF is wonderful, friendly, helpful. The amenities are wonderful as is the location, scenery, etc. The rooms are comfortable and I enjoy the drive up. There are other restaurants in the area, so I would steer clear of all their restaurants, bars, etc. Horrible service and not just once. Every time I GO. The food is not good and the service is truly abominable, but I would still continue to stay here. It's truly amazing

I traveled with my parents and two other friends. We booked two rooms(one king and one king with sofa bed). Issue1: We got to the hotel around 7pm and went directly to check in. it took a while to get our rooms and when I swapped the room card and open the door of my room there was still ppl staying inside and both of us were pretty shocked. There are clothes on the floor and I apologized immediately and went back to the front desk. Apparently the guy inside the room already called and complained so we were told that they were working on resolving this for us. Issue2. We sit in the lobby for about 20mins(and my parents were waiting in car during this time) and the staff lady gave us two drink tickets and told us to get a drink while waiting since they don't have the room type we booked. Finally we got an upgrade to a villa. I felt like though it took a while (probably already 8pm at that time) but we got something better. So we went back to the car and move all the stuff again to another side of the property. Entered the room and guess what. The room has not been cleaned yet. towel in the tub, messy bed, trash in the bin... I was pretty mad at that time and went straight to the front desk. Issue3. The staff lady again apologized again and promise us another room. Also they will charge us only the king size room price and the other room will be refunded. I trusted them and the staff lady went with us to check the condition of the room and we end up finally in our room ~9pm. Exhausted. What is the issue then? I never get the refund. I got a partially charge for king bed room and the other king bed with sofa bed room is never refunded. I called few times, not able to get the manager(apparently he is never around when i called). but i got the manager's answer that they can't do refund, they can waive 20$ resort fee for both of the room. Are you kidding me?? then they told me they can give me free stays but can't refund. I told them i don't need it since I am from another state. i want the refund that your staff promised! after that never heard back from them. In short, serious management issue. made mistake and made mistake again and promised something they can't keep. Avoid this place at any cost. (i have been to multiple best western hotels all over the state, none of them has this sort of issue)

We arrived a little before the 4pm check-in time, along with dozens more, and we all waited. We were invited to start the check-in process, but then had to mostly re-start after 4. Once situated, our room was nice, quiet, with a shaded outdoor sitting area. We walked around the property quite a bit - including to dinner at Mallard's - their golf course pub. Decent food. We stayed there because we found a Groupon, which made it nice & affordable.

This gold mine is located in beautiful Mt Hood. The 3 nines were a ton of fun. The scenery was incredible, the rooms were very spacious and clean. The staff was friendly and the entire experience exceeded our expectations.

We stayed 1 night during their off season. They have a main building, with check in and restaurant, then some extra buidings located on property. We had the entire building to ourselves! They strategically placed the guests in their room so you had nothing but peace and tranquility. My only complaint is we don't golf, and it was really cold (meaning no pool) so we didn't get to enjoy any of the required $25 resort fee. All in all though would 100% stay again!

The good - the rooms are big, comfy and lovvvveee the fireplace (you get one complimentary log so you might want to bring some more since they charge $5 a log). The bad - the restaurant altitudes - ironically named since it was so low and so bad... (See my review) the ugly - the decor looked like (and smelled like) something out of a bad 70's set. The room does take a lot of weight but it could be so much better

Convenient location, beautiful setting. Close to trailheads. Property offers amenities, but they are scattered across a road with limited walking paths between them, and no path along the road ways. Lots of noise transfer between rooms, and very noisy ac unit. Room was in decent shape, and decor was up to date. Not sure I'd rate this a four star property, though.

This hotel was situated in a lovely area. The rooms were spacious and well equipped. Our room had a patio area which overlooked the grounds. The restaurant attached was very nice although I thought expensive. The menu choices were not the standard and the choice seemed to cover most tastes.

The great thing about this place is its only an hour or so from Portland. You can get in your car and be unpacked and ready to play in a little over an hour. The view of the mountains is incredible and there are lots of things to do here. They have a great happy hour with good food and great Pinot Noir by the glass at a very reasonable price. The one thing that could use improvement is the actual restaurant. We tried it a couple of times and the food just didn't wow us for the price. We are headed up again this weekend for the 4th so hopefully I will be able to upgrade my review to 5 stars after dining at the restaurant. Other than that this is a hidden gem that you really should check out.

I was doing a show down the street and needed a place to stay. This was the only option in this gorgeous place. Resort is lovely but really for young active families. The TV has 5 crappy channels. I wasn't there long enough to try the restaurants. I'm in a wheelchair and got an ADA room but they had no shower chairs. How am I supposed to use that lovely roll in shower?

Beautiful grounds and excellent rooms, along with major golf experience with beautiful Mt. Hood foothills filling in the background - visible from the golf club windows and pub area which adds a wonderful Pacific Northwest setting.

Finding this place is hard to begin with then the front desk gave us horrid directions to our room which was away from the main hotel completely. Nice view of the golf course if only we could have enjoyed our room more. Drove in circles before finding the room so only had a short time to rest before having to work a show for the night. Had to request ice from the front desk and all we got was a small ziplock bag that was maybe a 1/4 of the ice bucket. One key card would not work after one use but we had two. After getting back from the show we did the other key card would not work! So each of our key cards worked only one time each! We had to drive to the front desk just to get back and have cards still not working! We called to have someone come help and as we waited outside as the birds started chirping and the sun started coming up! We asked if we could extend our check out to 12 instead of 11 since we have been sitting outside for over an hour and we were told we would have to call the front desk at 7 am to see about extending check out an hour! Our phone started to ring right before 11 to make sure we were leaving! We were so tired after working late then dealing with all this mess was horrible! Had a very long drive. We spent a lot on this room and barely got to be in it! Would have gotten more sleep in my car and saved a lot of money and stress!

Issue with non-disclosed fees. Manager admited the web site is silent on the $25 security deposit and the fact that it may take 30 days to refund. Manager was profesional but unwaivering in his insistance of his hotels policy. Our front desk gal was berating...life is too short to put up with this noncence.

Located just 12 miles from Government Camp, the Mt. Hood Oregon Resort is an Absolutely Perfect Location! The Rooms are Spacious, the Jacuzzi is nice and setting for the Resort is very Beautiful. The Bar is quiet and comfortable, you will really enjoy stay!!

Issue at check in: $25 per day damage and incidental fee. Asked to speak to manager. Chris Skipper said it was a fee "all hotels" charge to cover any incedental damage, which must be held on a Visa or ATM card. He said "hotel policy doesn't allow cash for this expense". I told him this wasnt listed on the web site, he agreed. I asked him to accept cash or waive the fee as he already had my Visa card numbers. He said no, as Expedia had those numbers, not the hotel. Contract Law: I had paid $118, the $20 resort fee which was my consideration, his specific performance was to supply the room to the agreed upon terms. Told him I wasn't willing to wait up to 30-days for my refund. Since it was already 5pm I had no choice but to accept the terms although they were outside our contract. I told Chris I would leave negitive feedback. I'm unable to cancel the already paid reservation without incuring a one night penality for late cancelation so check me in. At this point a young girl I hadnt noticed pipes in saying " sir, why are you being so rude, loud and unprofessional? i looked at her name badge and responded, "Kelly, who are you, and why are you interjecting anything into the conversation I'm having with your manager? She went on to explain she didnt like how I was treating Chris, and I was loud and unprofesional. (Chris and I were having an "adult to adult" conversation, young Kelly attempted to make it "Parent - Child" scolding.) My wife got involved telling Kelly that I have hearing loss (35%) and that her husband was trying to negotiate a solution. Kelly continued her verbal attack all the while with a very fake smile. She was nudged twice by another women behind the counter to stop. I held back the urge to ask her to please be quiet and allow the adults to talk. I again told Chris we would complete the check in with his additional fees, and that I would be leaving him a negitive review. Chris said no, and he would be requesting a full refund from Expedia on my behalf. On Hotels.com and Tripadvisor the room rents for $160 plus $20 daily resort fee. I believe the manager didnt want to honor the $118 price we paid. At this point the young girl with the hypocritical plastic smile sarcastically said "being a bully will never get you anywhere, have a nice weekend". My wife said "I hope something like this never happens to you", she said "What did you say?" The woman and manager Chris stopped her, I took my wife and we left.

Loaded the dog and the waifu up the truck and took a quick jaunt out of Portland to Welches, OR for the weekend. We wanted a fireplace, some cool air, a nice room and beautiful scenery for a reasonable price. It had to be dog friendly as well. They had that all, but upon arrival we realized that we might have left something out... The Resort has a great golf course, and it's in a really cool looking valley with great natural surroundings, but we noticed that every car that arrived as we walked around had one thing in common: A cooler full of food and drink. The bar at the golf course had some good pub fare, and some nice beers on draft, but when dinner came around... from their fine dining restaurant... disappointment. This was a great resort stay: with a nice, sizable room, with a fireplace and a well manicured set of trails to walk around on, but the food was sub-par, so bring food and drink. I don't know how long BW has owned this place, but it's so close to town, and so well put together, the lack of decent food is a huge surprise. Maybe we hit it on an off night. Maybe it's always been lousy (hence everybody with a YETI and bevvies) We'll give it another shot later this year, and see if they've upped their game.

The staff was so helpful and friendly to us. The food n the restaurant was amazing and the server was very helpful and friendly. Our room was large, clean, nicely decorated and very comfortable. I can't wait to go back.

Nice place, nice amenities . . . however, their maid service sucks . . . maid service daily left out replenishing supplies as: paper coffee cups; toilet paper; tissue; soap; fire log; etc., very poor maid service, so I left no tip . . . don't do it!

I had a great experience during this stay. I have stayed here at least 3 other times and have always loved it. I plan on staying here again the next time that I get a chance. The location in the woods and deer wondering around made it an awesome visit.

A lovely visit to this region today. The sun was shing and the mountain top was covered with snow. Take the opportunity to go to the lookout, it is really worth the effort. The scenery here is just amazing.

We booked one night and got a bill for two, had to have it changed. Website advertised that King fireplace suite came with "beautiful view of forest". It overlooked a bunch of kids in the swimming pool - no forest in sight. The "fireplace" could not even be used since they charged extra for toxic duraflame logs - expected a log burning or gas that we could actually use. The one chemical log that came with it was more like a candle. We had to carry our own stack of robes and towels from the main building to car then to the 2nd floor room several buildings away - in addition to our own luggage - because somehow housekeeping refuses to stock these IN the room like a normal hotel or resort. The amenities the website said came in the room (like a hairdryer) were NOT in the room either and we had to call around and wait for one, and then it hardly worked. We booked a massage and they screwed up the reservation. Seriously frustrating and a let down.

My family has come to the Resort over the years and we were excited to spend the night yesterday. Unfortunately, we we extremely disappointed with the facilities. The staff was great and were able to check in early. Since our son loves basketball, we went to check out the hoop first to find it it was broken and the ball we brought would keep getting stuck in the net. We then decided to check out the gym. We didn't know the spa was closed on Tuesdays so was not to able to use the steam room or restroom. The gym has downsized with just a few machines — not all worked very well. Also, I couldn't help but notice a part of the ceiling was peeling off. It looked like the rec room was closed so I am not sure if we they still have the ping pong table or not. It would have been nice to use it and do some lawn bowling. Later that day we had the Tuesday prime rib special. The meat was pretty good but the mashed potatoes had some sort of strong pepper seasoning that was so overwhelming that we couldn't eat it. Since it was the special and just a side we didn't want to complain. The flourless dessert was delicious but a very small portion. The server provided great service. I decided to check out the gift shop afterwards — it used to have a lot of fun items but sadly it doesn't anymore. We went back to the room and it was very cold. We bumped up the thermostat but it never felt warm so was cold all night. The beds were not very comfortable either. In the morning I was going to make a cup of coffee in the room but the reservoir for the water in the coffee maker was so filthy I had to pass. We checked out before 11am but if the weather was a little bit warmer we probably would have checked out the pool to see if that would have made the experience better but we decided not to. Even thought it was for one night, we were disappointed overall. It was expensive for what amenities we used. It would have been better if we had a day pass to use the amenities for the day vs spend the night. I know this is not an option but it would have been more comfortable and more cost effective. Sadly, we will not be back which is a shame as we love the location and the amenities — it just needs to be updated and have better packages/offers.

We visited the Oregon Resort with the intention of booking a 300 guest wedding venue. We "saved the best for last" certain this venue was our place. Unfortunately, while the views are unparalleled, the property is dated, the party spaces are disjointed and the organization that could potentially overcome the "disjointed challenges" was missing. Sadly - the staff did little to overcome these challenges. The staff was not bad - more an omission of action. After we toured the property, not a single other person acknowledged our presence as a potential wedding. Sadly we will not be returning for the wedding or any other stay. This is a gorgeous location and we hope someone can take it over and bring it into the quality commensurate with the location.

We always love staying here at this resort every time we visit the Northwest. The staff were amazing from the check in staff to Marty the Bartender and especially Jenny Kunzman who was the event planner there. She did an incredible job with the decorations, the food, and making my daughters's wedding reception far exceed any expectations. The florist, Chelle who took care of the flowers did an amazing job too. We can't wait to stay here again.

The Mt. Hood Oregon Resort is an amazing experience from the moment you walk into the Lodge reception area with its crackling fire to The Altitude Restaurant and Lounge to the comfortable rooms. They also must have arranged very clean, crisp and invigorating mountain air and snow for my stay!

February 9, 2019 was a special day for our group of friends. Our friends were celebrating their 25th wedding anniversary so we planned a surprise party. The venue backed out once we showed up to set up, so we scrambled back to our rooms to plan a backup - we had 2 hours before 50 people arrived! When we got to the hotel, we asked the front desk if they had a space where we could set up. We were just looking for space for 50 (which they had) but we wanted to provide cupcakes. Although they could not allow us to have our own food, they did explain another option. THIS HOTEL MADE OUR DREAMS COME TRUE! We had previously booked 3 rooms (1 for a couple who didn't make it due to the snow). They helped us roll 2 of the 3 rooms into a golf suite FOR THE SAME PRICE as the two rooms. It ended up having a separate bed for 8 different people (though only 2 official bedrooms). We were able to quickly order pizzas, get drinks and cups, and have everyone arrive on time and set up before our guests of honor showed up. The next morning when we checked out, we let them know the 3rd room wasn't used (most had already made arrangements elsewhere) and they didn't charge us. They literally saved our party, made it even better than we originally planned, and for a fraction of the price. You guys - if you want a stay that will be amazing - you need to go here. They didn't have to help us. They didn't have to do anything but say sorry. We had our rooms and that's all they had to honor, but this resort not only helped us - they did so in a way my family and friends group will never forget.

Rooms were great and super spacious, super clean and with a nice view. Staff is super friendly and helpful, pool area and spa are amazing too. Everything was really smooth and easy. The bar is great and has a really nice vibe,

We were a little worried after booking a non refundable room via Groupon, and then seeing a whole string of bad reviews, all from exactly 3 weeks before our stay.. so pretty recent. Because of this I gave everything a little closer examination on checking in but to our relief everything was all good. Noted that several reviews had reported finding bath towels stuffed in the couch cushions. So I lifted up the couch cushions and saw.. towels! But I had a chuckle upon closer examination, when I realized these were actually loose ends of the white cotton blankets on the pull-out bed. It really did look like towels at first, I'm sure this must have been what the other complaints were referring to and I can see how thinking there are bath towels stuffed in the couch cushions would make it feel like the room hadn't been cleaned. The food in the restaurant was good, and despite the staffing being obviously thin for a restaurant of that size, we received "good service, considering." We were also skeptical that the pool would be "heated to perfection year round" as claimed by the website, considering it was 35 degrees out.. But it was true! We had a great time swimming in the warm water even when it started raining. The pool water was considerably warmer than the average hotel pool, even indoor ones so didn't even have that moment of shock when jumping in. I only wished I had brought some sandals because our feet got VERY cold walking back to the room barefoot. With the Groupon price that included a dining credit, which went toward some actually good food, I felt like we got an exceptionally good value for a nice room with fireplace, well heated outdoor pool, and everyone was nice.

Checked in at 630pm 2.5 HRs later than 4pm check in time. Room wasn't ready the lady told my husband “oh we better get it ready, give us a couple minutes to process it......” Room was really nice... lots of space, seemed clean...gorgeous shower and huge tv... we had booked a king suite with fireplace that sleeps 5..... Unfortunately it wasn't so great AT ALL!!!! We made it clear when booking the room and upon check in we had 2 adults and 2 kids...... As we are trying to settle/get unpacked first thing we need is ICE... I go outside (you can only enter from the parking lot, as there was no hallways) searching for an ice machine and a housekeeper is cleaning another room (again, it's almost 7 now!) so I ask her where an ice machine is... she tells me it's “up above on the top floor”.... So I go up above and there's a sign on the ice machine that says “for ice please contact the front desk at extension 0”.... I go back to my room and I call extension 0. The gentleman at the front desk answers and I tell him exactly what had just happened......... He says he'll send someone up with ice...... In the meantime my husband had made reservations at “Altitude” for 8:30.... the hot tub and pool close at 10:00pm so we want to enjoy it for as long as we can before we have dinner... Ice still isn't here and it's been almost 30 minutes so we leave to enjoy a quick swim/hot tub soak...... ohhhh but we only have 2 towels!!! Ok... Maybe there's some down at the pool? Maybe the ice will be here when we get back...? :) :) :) trying to stay positive here... No luck on EITHER of those. Sooooooo when we get back from the pool we all need to shower to rinse off the chlorine and quickly get ready for dinner.... I call the front desk again and explain that we never received our ice and the same person that I spoke to the first time tells me “i put in the request I'm sorry about that... if you really want ice you can go to building 8 next to you, the top floor has it”... at this point I also mention to him that we only have 2 towels as well so if they ever do get a chance to bring ice we need towels also....since my husband and our two kids have already used them for swimming and showers now :) By the way: first of all why did the house keeper tell me to go to the top floor of building 7 if the ice machine was broken?? Second of all why didn't the gentlemen at the front desk tell me this the first time instead of making me wait for something I wasn't going to get??? Sooooooo I go outside in the freezing cold and the snow :) searching for building 8 for ice. I find it. I come back and guess what? We have a coffee maker with coffee and sugar however only 2 tiny little paper cups....... Which start to leak once we make a drink in them :) We booked a SUITE....I didn't know we needed to bring our own ice, towels and cups. why is there anyone even working at the front desk or cleaning rooms? Heck I'm sure our room wasn't even cleaned it was probably a quick job - made the bed with the sheets that were already on it. Anyway now I have the ice and I have about 20 minutes before our dinner reservation and stil no extra towels.. I made do with what we had already used.....(also made do when we went swimming!) my family left and went to dinner while I finished getting ready. I walked outside and shut the door and could see someone walking towards me but didn't think anything of it.. after I walked away a house keeper knocked on our door to deliver 2 towels.............. I asked her to put them in our room since we only got 1 key at check in and I mentioned how we only had 2 towels for 4 of us/5 person room... She said 2 towels was the norm for a 5 person room........ Dinner was good thank goodness and our waitress was very nice and patient and she did a great job....she is the only person at this resort that seemed to care about anything and she was also the only waitress working and her section was full... On my way back from dinner I stopped at the front desk to ask for another key and paper cups and to tell them that we hadn't had the greatest experience so far but I could tell the lady working was overwhelmed, over worked and probably underpaid! She seemed like she wanted to cry any second so I didn't say anything besides that I needed more paper cups and another room key. She was happy to help and I went on my way. We were all excited to use the fireplace..... it had been a very long day!!!! Fireplace was a huge factor in choosing our room..... but sadly there was only 1 log. I wasn't about to call the front desk for anything else so we lit the log and turned out the lights to call it a night. About an hour later our heater came on and for whatever reason the smoke from the fire started pouring in our room............. There was a smoke alarm but it never went off.... I opened the back sliding glass door so the smoke had somewhere else to go and I noticed 2 glass beer bottles some other garbage and an ash tray with cigarette butts from the previous guests. At this point it was to be expected I guess right?? I stayed awake until the fire went out so I could keep the back door cracked open because of the smoke coming into our room. I did turn the heat off since the smoke was worse when the beater was on but then as it burned more it was just blowing most of the smoke into our room :( Thankfully the back door was right there but it was not a relaxing feeling since it had to be open! It was so disappointing to have received that kind of service at a “RESORT” with such high expectations..... i feel bad for leaving such an awful review but this is unacceptable. I get it if you are short on staff or just super busy but seriously.....???? This all seems to be a pattern at this resort lately.... seems like there's lots of issues..... and yes the manager reads these reviews and she will respond basically with the same thing to each and every bad review....”we are sorry and we'll use this information for training purposes, improvements, and feedback” We could have stayed anywhere else up the highway.. closer to the mountain or even in an airbnb, however we chose the resort because it looked really nice and we were excited to stay somewhere new that we'd never stayed at before....needless to say we will not ever be back. And I hope that not only do you read this, but someone above you reads it and actually does something about it :) for the sake of any future guests/families.....

I have never stayed at a worse hotel. When we arrived to our room, the fire alarm was chirping, as if the battery needed to be changed. It took 4 phone calls over the course of 2 hours to finally get someone to come look at it. Once they did, it never got fixed. They didn't know how to fix it. Their remedy was to unhook it from the ceiling, leaving my daughter's room without a fire alarm! NOT SAFE!. Then, we discovered we had no hot water. It took us running it for 30 minutes straight before it finally got warm. The staff were not very apologetic, nor did they offer to have us switch rooms. One of the bedspreads was dirty, which grossed us out. It's as if teenagers were running the hotel. To top it all off, they charged us more for the room than they quoted us! DO NOT STAY HERE!

This ranks as one of our worst hotel stays and we travel a lot! I should have paid attention to the previous reviews as we had many of the same issues. 1. Pull out bed had dirt and hair in the sheets, only 1 pillow without a pillow case. Requested new sheets, one more pillow and another pillow case. They came to change the sheets but forgot to bring another pillow case. 2. We upgraded to a fireplace suite so we could have a fire after skiing all day. Not fire log was in the room when we arrived. I called to request one but it was never delivered. Why would we pay more for a fireplace suite when we can't use the fireplace? 3. Went to the pool with the kids and their were no pool towels. I went to the front desk to get some and they said they would send someone out. I asked when and he said he was not sure so we would just have to sit out there and wait. We waited and waited and no one showed up with towels. The kids wanted to swim so bad so we had to walk back to the room with wet swimming suits. 4. We only had 2 towels in the room but 4 guests. I also mentioned this to the front desk and they said they would send more. No towels were delivered as of yet. We will not be coming back. It use to be such a great resort.

No pool towels available. I asked for more, but never showed up. Only two towels in room and I also asked for more, but they were never delivered. No robes in room (as advertised), but got them delivered to the room the next day after I asked for some. Coffee maker in room alsondis not work.

We only stayed one night and didn't do much besides sleep. The reception area was well appointed and check-in went smoothly. They had a room ready for us early and were happy to accommodate our early check-in. The room itself was clean and stocked appropriately. The wireless Internet was fast enough for my granddaughter to stream as she pleased. The room was quiet (second floor) and the beds were comfortable. Absolutely not even the smallest thing to complain about.

Great staff and wonderful property! This is the second time we have stayed at this resort and will definitely return. We love to hike at the numerous trails around the area and enjoy the outdoor heated pool, hot tub, fireplace in our room, and eating at Mallards Pub. Front desk staff was amazing, especially Jody and Kodi. Couldn't ask for a better place for a couple's weekend get-away :)

I had booked our room for 6 adults. When we arrived in our room someone had smashed the drywall near the molding of the door near the entryway...drywall was all over the floor. The light fixture had no cover so the bulbs and wires were exposed. There were three towels in the bathroom. Ice machine was broke, washer was broke. The shower faucet was coming off the wall. After waiting for an hour for ice and towels we were only brought a small bag of ice. The restaurant tacked in a 21% gratuity without any notice. When we went to go to bed their were leaves/ dirt in one bed. Black hair in the other and garbage under the blankets in the sofa bed. After getting new linen and remaking the beds at 1am we were exhausted and disgusted. We arrived at the hot tub at 8am and the water was so dirty you couldn't see the bottom. Leaves, dirt and who knows what. After speaking with the manager we were informed it had just been a really rough weekend. She was amazing and wanted to make things right, even though I don't think their was a way to get past the bedding. The rooms were VERY dated and not clean. We were given a night free and breakfast for our group in the morning. I called and asked if we needed reservations for our group for breakfast we were told no. When we arrived we were told there would be a 20 min wait since we had not made any reservations. None of us slept well due to the fact the the room was not clean. We are not snooty people. We are very easy going and to be honest most people would of probably asked for a different room or simply left had they seen the conditions in our room. I believe the staff is just overworked and their simply isn't enough to accommodate the needs of the resort. Communication is poor and even though the manager was very apologetic and attempted to accommodate us we just felt really uncomfortable. Things were just not clean and cared for. This place could really be amazing and I hope things turn around because I have heard in the past it has been a really great place. However we will be giving them some time to get things figured out,maintain the facilities and hopefully hire more staff before even considering to return.

We used to love this place, it has a great location and very large rooms. However the issue encountered during this stay were so unacceptable we literally left and went to another Best Western in Hood River. Booked a Fireplace room for two nights. Arrived at the Resort at 5:30pm and our room was not ready. They said it could be up to another hour even though checkin is 4pm. We were finally given our room (311) at 7:30pm. Not fun sitting there for hours after a long road trip to wait for your room. Upon entering our room is smelled like skunk weed BAD (marijuana) Tired as we were we simply opened up to door to to try and air it out. How any house keeping staff would allow this room to be checkout to another guest smelling like it was is bad. Later that night someone from the resort pounded on our door informing us that Flowers were mistakenly placed in our room and they wanted to them, okay come in and get them. Ask for a log for the fire place since we paid for a fireplace room and they said they would bring us one, it never came. The next day issues continued. Before leaving into Portland for the day to shop we asked the front desk to please give us a log for our fireplace, she said it would be taken to the room. I ask kindly, "are you sure" because previously they did not bring one. Upon returning to the resort at 4:30pm from Portland, we entered our room which still smelled of pot, and to our amazement the room had not been cleaned. Also no log had been delivered to our room. ANOTHER trip to the front desk to ask when our room would be cleaned. We were told they did not know because they were still cleaning rooms for other guests waiting to checkin. We wanted to cleanup for the evening but with no clean towels we just had enough. No log for our fireplace, dirty room, and service was unknown when our room could be cleaned. I told the man at the front desk we were leaving to find another hotel. This experience really ruined my wifes birthday. So now at 5:30pm we drove back over icy Mt Hood pass into Hood River (80 minute drive) and found a nice clean room at the Best Western there. So disappointed that one of our favorite weekend getaway Resorts had gone so far downhill. Horrible experience.

Large fireside room, nice to watch the fire after a day in the snow. heated outdoor pool and hot tub. Rooms are always clean. Lots or room to hand your snow gear to dry. We go every year for daughters birthday. We stayed the 1st of the year and we were not able to check in until after 6pm. Annoying but good stays surely outweigh that.

Our room wasn't ready at the "guaranteed" check-in time. In fact, it took two more hours! Several other guests were waiting, too. The lobby was full. Compensation wasn't offered. I was told the manager would call. She didn't. When I didn't hear from her, I left a message at the front desk. Several hours later, I still hadn't heard anything, so I emailed her. Still no response. I was finally able to speak with someone as we were checking out.

The bathroom door wouldnt close and our bed was broken in the middle. We took pictures to show them in the morning since our children were asleep when we laid on the bed and noticed it was broken. They did discount our stay but I still wish we would've just drove home and skipped the hotel it was nothing but a hassle and were still both dealing with back pain from the night.

We stayed 3 nights here while skiing Mt. Hood. The property was great and staff was even better. We had a king room with a fireplace and enjoyed winding down in the room. There is a public bus that stops across the street to take you up to the ski areas. Its crowded and disorganized but for visitors without chains, it works to get a ride up. There are plenty of good places to eat nearby the resort as well.

Such a beautiful place and environment; just wish the present owners would invest in upgrading this place. It has such potential. The owners do not seem to care. Didn't even put any outdoor Christmas lights out to make it more inviting.

Huge, clean rooms and beautiful dog friendly property! We come every year and go snow tubing with the kids. The heated pool is such a nice touch and we are excited to try this resort in the summer! Groupon was well worth it!

Our family has stayed here several times for ski trips, and there is usually LT something bad that happens. Last time, there were no towels because of a laundry room fire (or so we were told). This time it was a staff lie—an absurd one. We had a standard 2 queen room. When we went in the room, there were the two beds and office chair. But there was no extra chair, and there was a big empty space. I reported the issue and staff lied in their responses. First, they said it was hotel policy that standard rooms with two queens didn't come with the extra chair. And that I would need to upgrade my room to get a chair. I pointed out that there clearly are two chairs depicted on the photo of that type of room on Hotels.com. They ignored that. But second, when they came to the room, they explained that the extra chair was merely missing and must have been sent off to maintenance. (They delivered the extra chair). Is a chair a big deal? Actually for me it sorta is. But more than that, I have a huge problem with dishonesty. And their front desk staff appear to be fully prepared to lie to you when it suits their purposes. It took an hour or two to expose their lies, and, in the end, they never did admit to it.m (or what the real truth was). So stupid to make such a big deal about a chair.

Check in process was fast, WiFi was good throughout the resort. We didn't have time to use the spa this time but in the past we have and it is very nice and relaxing. Rooms are simple, bathroom is very modern but needs to have a shelf under the sink to put your items since there is hardly any counter space. Bed was comfortable with nice pillows. Ample storage if you are using the room while you go up to the mountain in the winter.

This is an excellent place to stay for golf, massage or just to get away. The front desk staff (especially the manager) were friendly, helpful and went out of their way to make our stay wonderful! The Spa is such a treat and our massage therapist remembered us from our last visit!

My wife and I just got married at the Mt. Hood Oregon Resort and I have to say that they knocked it out of the park! It was everything we had ever imagined. Everyone loved it, and everyone continues to tell us that it was one of the most beautiful weddings that they have been to! Jenny really poured her heart into making sure we would never forget our magical day! I would highly recommend using Mt. Hood Oregon Resort as your venue. Thank you!!!

The room was nice, the view even nicer. There was no wifi at all and the phone in the room didn't work. I as well as several others called regarding the wifi and it never worked the three days we were there.

Mt. Hood Oregon Resort, best place on the mountain !!! Fall foliage just amazing right now. Fireplace in room, heated outdoor pool and Jacuzzi took the chill off. A mountain resort classic feel with outstanding food and beverage! Staff is unparalled. Plan to extend your stay!

Stayed at the Resort at The Mountain on the way to Mt. Hood which is about 40 minutes away. Had a suite on the golf course which was a nice setting. Lobby and the entrance can really use a make-over. Otherwise fine for one evening. Didn't eat at the property.

This is a beautiful facility in a beautiful spot, especially in October with the leaves turning. I really wanted this to be a 5 star place, but too many things kept cropping up for many of us who were there. I chose a fireplace room. The first night there was a duralog there, but they forgot to leave the matches; I had to wait a half hour for them. The second night the matches were still there but they forgot my replacement log. (And no, I could NOT have two.) There were several other small but annoying situations like this that added up to some frustration. There is also no cell service for ATT in the resort. Conference meals were excellent.

So nice to be able to park in front of your room. Rooms had fine amenities. Very comfortable beds etc. Also a lovely golf course and tennis courts. Within easy drive of Mt Hood The restaurant had a very nice menu and attractive ambience. Enjoyed our stay. Very nice to have restaurant on premises

We had our fall conference here recently and the site was very nice. Great rooms with good internet service. The resort has a great pool and hot tub outside that was very nice. The cell service here is very lacking though. The site has a 27 hole golf course with a fun facility grounds that also has an 18 hole putting course, a huge croquet area too. It is truly a beautiful area, lots of walking and hiking to be done right around the resort. Welches and Zig Zag have fun bars and eateries too close by. 45 minutes down the road is a small casino with slots and table games too.

My husband, who broke his ankle a few weeks prior, and I visited this resort. While the staff was as accommodating as possible, we arrive by Uber to the resort, only to find that the rooms are located in buildings separate from the main lodge!!! The restaurant in the main lodge is only open for breakfast and dinner... lunch is available at the other restaurant at the resort... which is across a 2 lane road & then down by the golf pro shop...in other words, totally not accessible for my husband to get to! So, bring a car as we come to find that while taxi service to the Portland airport is available, there is NO Uber or lyft service back to the airport!!

My son and daughter in law were recently married at The Resort at the Mountain, and the experience exceeded my expectations. I worked with the catering, event and housing staff over 18 months to plan this wedding, and the service was supportive and professional at every turn. In addition to the beautiful setting, delicious food,and flawless logistics and housing, the staff demonstrated highest integrity in finding and returning a piece of valuable jewelry lost during the reception. I am so grateful for the wonderful memories!

This resort is located in a beautiful area, in the Cascade mountains. I have been familiar with this hotel for over 20 years. I very rarely ever write reviews however I could not help the need to write one this time. I'm sorry to say that this facility is in dire need of a renovation. It just looks one out in needs many updates through out the facility. The grounds are also in poor shape...unkept with weeds. The lounge and bar area near the clubhouse were very run down, carpets desperately need to be replaced, and is basically a local hangout for golfers. Service was very poor and it did not seem clean at all. I was very disappointed in our stay, especially for the amount we paid for the room.

Stayed here for one night on a quick getaway to Portland with the family. We dropped our bags off in the room and headed to Mt Hood Ski Bowl area to enjoy the alpine slides and other attractions. By the time we got back, we did not really get to check out the miniature golf and play areas they have though we did walk through those areas. The bocce (lawn bowling) and croquet area was very well maintained and likely would've been fun. Room 204 was clean and spacious. The bedroom is separated from the couch, counter/fridge/sink area in the other room. Both had access to a porch to enjoy the cool evening weather. Beds were comfy and air conditioning worked great. Bathroom was standard and in good condition. Overall, this is an older but nice facility worthy of an overnight stay or two. If you're an avid golfer, the courses are supposed to be quite enjoyable though I wasn't able to confirm. Thank you to the team for the prompt check-in and checkout.

Great for the area, meaning there isn't many Resorts in this immediate area. The grounds are pretty and the meals in the restaurant are pretty good. The weekend breakfasts are great. Good for ‘just passing through' or staying a night or so.

We were very impressed with the lovely room we had, it was large, nicely appointed probably the most comfortable King bed I ever slept in. We totally enjoyed relaxing on our little lanai over looking the pool. The pool area was very nice too. Staff at the front desk were courteous, welcoming and helpful. We will go back next time we are in the area.

Thank goodness we didn't come here to enjoy the hotel. They booked us into the Croft suite when I asked what that was the lady just said that it was a part of their hotel. We had to drive away and off campus to an area further down the road. When we arrived it was a single story 5 unit older, dirty, unlit area off the road. When we walked in the stench dog and air conditioning hit you. When I called up to the hotel they said yes we've booked you in the pet friendly section, I told him I did not bring a pet and that I wanted to be moved into a cleaner area of the hotel. We left to go to set up for a wedding and came back around midnight or cards didn't work and we had to go up to the front desk which was locked and we had to wait for somebody to come open the door. When we were finally able to get to her room I pulled back the sheets and there were black hairs / Furs everywhere. There was peeling paint in the corners to the bathroom peeling laminate on the back of the door and multiple large spiders throughout the room. I called the front desk and nobody answered. I called for room service the next day, they didn't offer any. We left to go to the wedding service and came back to a dirty room with no towels. This is a $426 bill for 2 days, I would not recommend this hotel and I will not stay back at this hotel

I went here for breakfast and a round of golf the other day. I was impressed by the friendliness of the staff and how attentive they were. Unfortunately one of the servers had called out sick that morning so they were short staffed, but I didn't notice due to the hard work of the waitstaff. The food was great. After I went for a round of golf and I felt as though the course was in great shape and the overall feel of the course was wonderful. Not too hard but certainly not easy. I was impressed by the resort and will certainly be returning

We thought we were getting the usual rectangular room with two queen beds, TV ... and all the usual chain hotel offerings. And the price led us to believe that was the case. But you also get a very nice pool with a hot tub, golf courses, putting greens, croquet, volleyball and game room. We don't usually eat at the hotel because they are more expensive than locals, but we had a good breakfast for a reasonable price in the less expensive of two options. Yes, we paid for it, but the freebies don't exist at resorts and big city hotels, so look on the bright side. A huge place since it also has condos for the resort, and you can drive right by it because there is not a BW sign, or for that matter not even a Mount Hood Oregon Resort sign, anywhere. You also get a functional balconey, and reading chair in room, which most chains don't offer.

This was so upsetting. The Resort does not have enough staff or offerings to keep up with guests. On multiple occasions we waited to place orders and receive orders in excess of 35 minutes. In the bar there was a very nice gentleman Tom who singlehandedly took orders, seated, tended bar, and monitored kitchen. The food was overpriced, serving size was too small, and the food itself was subpar - they actually came to tell us they couldn't fulfill a fish and chips order because they only had 1 order left. They were out of multiple items and they were not even busy when we were there on a Sunday to Monday overnight. Rooms were nice - that's the upgrade from terrible rating. The beds were nice, shower is nice, and each one has a little patio with a couple chairs for relaxing. There are only 2 towels provided and only two papercups for coffee, not mugs. It was hard to find anyone from hospitality to refresh our cups or towels. Golf - the course was nice. A little overpriced for cart rental, but we will return to play. There are 3 9 hole courses and we played 2 of the 3. It was nice because the staff staggers players and the times between golfers is perfect. food-bad bed-good golf-good staff-subpar

My family and I spent three nights at this hotel. Never again. When we arrived after spending four days on the road we needed to do laundry. “Access to laundry facilities” was one of the bonuses included with the (mandatory) $20 PER DAY “Resort fee” on top of the nightly rate. I quickly discovered that the laundry facilities in our building (#7) were out of order. As was the ice machine. These facilities were also out of order in #8 next door. I went to #6 to do our laundry as these actually worked. Not super convenient to lug laundry etc to another building. There were two employees working at the front desk. The younger woman was sincerely apologetic about the lack of laundry facilities in our building. The middle aged woman barely looked at me and said “Well if nobody tells us we have no idea that equipment is broken.” Great customer service: blame the guests. The general condition (of at least our building) and room was unclean and in need of upgrading. The drain in the bathroom sink was seemingly clogged as it was extremely slow to drain. Consequently there was a constant film of soap scum in the sink. The patio looked like it had never been swept or cleaned. There were chip crumbs all over the table and I found a large cigarette butt on the floor there. The outside stairs and walkways of the building were very dirty and looked like they had never been cleaned/swept. The sliding glass door lock for our patio was broken, hence we could not lock the door. When the cleaning staff cleaned the room she failed to replace toilet paper despite there being none in the bathroom. I had to then call the front desk to request some. As we were packing up to leave I found an Amazon reader tablet under the bed. Clearly the cleaning staff are not doing a thorough job whatsoever. The owner of that tablet probably called after they checked out only to be told that no, a tablet was not found. I returned it to the front desk upon check out. Obviously this hotel is poorly managed. While I am actually not a picky traveller I had somewhat high expectations of this hotel based on their website. Don't let their slick marketing video and site fool you.

Lovely place and the facilities were very nice. Staff was friendly but really needs upgrading our augmenting. There were no towels at the pool and none appeared even after several requests. The meal was a disaster taking one 45 minutes to appear, even though there were only two other tables filled, and one dish arrived 15 minutes after the others (not to mention the food was indifferent). Our room had only two paper cups and almost no plugs. Needs a fresh dose of money or something to live up to its potential.

We were so thankful that we chose this place. The people were friendly. The rooms are well appointed and the location was perfect. The only one thing I would change was dining at the facility was not worth it.

The view from our room was fantastic....mountains, pond, golf course. The room itself, while very spacious, was dated and a bit musty. The property is nice and conveniently located for access to Mount Hood. Staff was very friendly and accommodating. Food service was efficient and friendly (we were the ONLY family eating in the casual restaurant near the golf course).

This course was in excellent shape and we played all three courses. We also enjoyed a massage at the Spa which was a wonderful treat. We had a couples massage and the people went out of their way to make it special and stress reducing. Our room did not feel like a "resort" room and needs to be updated with at least 4 towels, a magnifying mirror. gas fireplace and a "do not disturb" tag. We had to call to see if the ice machine was working this visit. At our last visit, breakfast was supplied but not this time. The bartender at The Mallard was very helpful and quite friendly which I did not find with other employees at this hotel. Maybe because it was so early in the summer season or maybe because I felt like we were the only ones at this hotel, I think with packages and specials this 'resort' could be a much better destination for people from Portland and the surrounding area.

When we arrived there were empty beer cans on the private balcony. Honestly I was a little confused about whether or not the room had been cleaned. I called the front desk and they were very polite and apologetic. They offered to give us a different room and said they would send someone over with the keys. I was having a great day up to that point and wasnt really worried about it. As long as they were apologetic and made it right it was all good. Heres where it all went bad. The woman who came over to bring the keys marched in with a ton of ATTITUDE. Apparently here position was that empty beer cans on a private balcony is not the same thing as empty beer cans in the room. I paid $369 for two nights and felt like my expectiations were more than reasonable for that amount of money. I also gave them an opportunity to make good on their mistake and avoid a negative review. The other room was the same size, but a lot further from the pool. It was certainly not an upgrade and not even equal. I cleaned up the beer cans myself.

The first room smelled badly like mildew, the frame of the bed was dusty with hair balls on it. When I pulled down the bed sheets you could see through to the mattress underneath- so no mattress pad and mattress had stains. The quilt was dirty with obvious smudges and dirt- it hadn't been changed. The bathroom tub had blue goop in it with hairs stuck in it- I couldn't believe this received 4 stars by other reviewers- or that they were charging almost $200 a night! I even request a different room and gave them the benefit of the doubt- but it was no better. Better off staying at a motel 6. I left and went to another cleaner cheaper hotel.

I used to love this hotel but since it changed owners it has declined from its prior status. It's still very relaxing and quiet and the beds are comfortable, but there were many negatives to my stay. My bedspread had food stuck on it from a previous guest, my bathtub wouldn't drain properly so I had to stand in a lot of dirty water while showering. There were 2 hairs in my bathtub so the upkeep and housekeeping leaves much to be desired. They used to have room service but no longer do and they won't let you call in a food order, you have to walk to the restaurant and wait 20+ minutes for a to go order. I'm very disappointed in the decline of this hotel, it was always one of my go to getaways!

My sister and I left the city and headed for the mountains to one of the best get away places. We read by the pool, had massages at the spa, ate delicious food, hiked, watched movies, and soaked in the hot tub. It was wonderful weather too.

Excellent resort, very nice staff and great spa experience. Their dinner service can improve, I ordered a medium rare steak and received a well done tough as nails brick instead. Rooms were very clean and spacious. We were next to the jacuzzi and unfortunately there were some very drunk guests who were starting fights.

Visited for a conference hosted at the property in April 2018 and stayed two nights. The room rate was so reasonable that I wasn't sure what to expect (April is definitely the off season here). But my room was really a suite, quite large, comfortable and thoughtfully appointed, with a fireplace, bathrobes and higher-quality linens and towels. The bed was comfortable with a good quality mattress. I've been to a lot of conferences and I have to say the catering for this one was a LOT better than many - food was fresh, flavorful, hot and good quality. No rubber chicken! The year-round heated pool and jacuzzi looked inviting, but I did not have a chance to enjoy either of them. There are just a few things lacking that you'd expect for a resort and spa. #1 - no room service. I asked when I checked in and the manager (who was working the desk) informed me that the restaurant could do takeaway and was open till 10 pm. Great! I went to my room, unpacked and then scoured the room looking for a restaurant menu - nada. I called down to restaurant to inquire about the menu and was told that yes, they don't put menus in the rooms, and I'd have to walk over to the restaurant, look at the menu, then order. Ugh, by that time it was 930 pm and I was too tired to bother. I later discovered the menu is posted on the hotel's website, so I'm not sure why the restaurant hostess didn't offer that option when I called. #2 - housekeeping not up to snuff. When I first entered my room, I noticed a bunch of pine needles and debris on the floor inside the door. My first thought was, "Uh oh, did they give me an occupied room by mistake?" I nervously looked around, hoping I wouldn't find someone sleeping in the bed, but phew, it was indeed unoccupied. The rest of the room looked quite clean. #3 - spa scheduling. I wanted to schedule a facial for the day of checkout. A flyer in my room warned to call in advance to schedule. Okay, that's standard. What wasn't standard is that the flyer gave the spa number for reservations and noted that it did not open until 11 a.m. Unfortunately, I was in meetings when the spa opened and didn't get out until mid-afternoon, and by that time, I figured it was too late to try and book anything. At other resorts, I've been able to call the front desk and schedule spa services that way. If that option is in fact available at this property, it would be advisable to note it on the flyer given to guests at checkout. (Unlike other resorts, there is no guidebook or other resource in the room to advise what is available - the flyer is it). #4 - Attention to detail in some aspects of the room. My room had a large open closet-type area for skis, jackets, etc. and next to it was a smaller closet area with sliding doors and a hanging rod. The closet doors must have been designed for a larger space, because even with both doors slid to the side, there was a very small opening - too small to be practical to access a suitcase on the luggage rack provided. I ended up using the ski jacket area instead - good thing I didn't have a bunch of wet ski gear. The surface of the ottoman (leather or faux leather) was cracked, and the hard plastic tissue holder in the bathroom had a noticeable chunk missing from a top corner. Also, when I walked into the room, it was freezing - and that is because the heat was turned off. It took a while for the room to warm up, not very inviting on a day when it was in the 40s and heaving down rain. And when I went to check that the sliding glass door that led outside was locked, I found it completely unlatched and ajar - glad I checked! I noticed the complicated-looking clock radio was set to the wrong time, and unplugged it so that I wasn't awakened by an unexpected alarm. These last three items could easily be fixed by adding them to the housekeepers' checklist.

My four year old kiddo and I made last minute plans to spend some time in a mountain town for Easter and this property did not disappoint. We had a blast at the Easter Egg hunt (with SUCH a beautiful backdrop of the mountains), enjoying the hot tub and heated pool, as well as Easter brunch on Sunday morning. We explored the grounds and will definitely be back to enjoy better weather, the tennis courts and the golf course! The staff was very friendly and YES - WE HAD TOWELS regularly being delivered to the pool area (something I saw complaints about before booking).

Rooms were clean, staff was friendly and very helpful, The location of the hotel was very close to activities. and restaurants were also very close by. I would highly recommend this hotel for the weekend or the full week.

We needed to book a place that was kid friendly, But nice enough to accommodate our adult friends And close enough to Mount Hood meadows. This place was perfect and we will be back this Spring for another trip but we'll be golfing.

We purchased this with Groupon thinking it was a good deal. I guess you get what you pay for. We were told check in was 4:00. We arrived at 7:00 and were told they didn't have our room ready. They gave us a coupon for two free drinks and said we could go get something to eat and they'll work on getting our room ready. We left and came back at 12:30. We were given our keys, drove around to our room only to find the keys didn't work. Did I mention it's 12:30 in the morning and freezing cold outside? We walked back to the front desk and nobody was there. After a ringing the bell and waiting a few min we were given two new keys and had security meet us at the room in case the new keys didnt' work. Apparently, the lock sometimes freezes up in cold weather. We finally got into our room and found out that instead of getting the king room we reserved, we ended up with a double queen. At this point, we just settled for what we had. We liked the room and the beds were comfortable however, there was no counter in the bathroom to put anything. At 11:30 next morning and woke up to a call from the front desk reminding us check out was at 11:00. We told them we needed a late check out and they agreed. 5 min later housekeeping was knocking at our door. We didn't answer right away so one person went to the room next door and starting knocking on the door that joins the room. Another person walked around to the back sliding door and began knocking on it. It wasn't important to them to have our room ready at check in but they didn't hesitate to rush us out at when it was time for check out the next morning even though we had a late check out. For a Best Western, we were quite disappointed.

The resort fireplace rooms are huge for the price, and include a fireplace and sitting area. No logs provided though, we had to buy our own from thriftway. The bathroom was nice and modern, though the floor was not properly cleaned and still had hair on it... Bedsheets and blanket also had hair. I always check before climbing in. I would have forgiven the dirtiness, except it's a "resort" and the 2nd day of my stay went poorly. There were no towels at the pool area. I called ahead to ensure there would be. When I arrived and there were none, I went to reception to ask for more. They said they'd bring them out soon. 1 hr later, still no towels. We already got in the hot tub so we ran back to our room shivering around 2pm. We dried off using our old towels, because nobody cleaned the room all day. We called front desk to ask for towels in our room, which never came. It took another hour and a second snippy phone call to finally get towels. But we were too cold and had already showered with our dirty ones. The cherry on top was no one came to clean our room on the second day. That took another call to the front desk at 6 pm. The woman who showed up didn't intend to clean anything, just drop off towels and soap. I had to take out my own trash, at a resort.... They do offer deals and I got a good price on my room. I wish I just stayed at a motel though, that's the quality of service I got. At least everyone was nice. The resort fee comes with absolutely nothing. Almost everything in the fitness center was old and broken.

This is the first time we stayed at this location. Usually Best Western properties are pretty great with accommodations and amenities. This location is very nice and updated, love the grounds, the area and the rooms were clean and the bed was very comfortable. What I couldn't believe was their were no water cups in our room, It was late when our little one needed a drink and we went to get her one before we noticed. When my husband went to get some from the front desk we were given one. The next morning of our stay we decided to have coffee since they had a Keurig in the room. Well guess what no coffee cups! so much for the coffee. The other thing was the towels, we had them but for four people in the room we only had two large towels, and had to go get more from the front. Also when we checked in the clerk who assisted did not give us any indication of the area amenities, restaurants close by etc....

We have stayed at this resort of various events/activities over the last 10 years. It's a lovely location and has the potential to be amazing. This was our first stay since Best Western took over about a year ago. Let's hope they are still trying to figure stuff out. Customer service at the front desk was frustrating. One woman was extremely helpful , the other two, not so much. Short answers, didn't try to answer questions about the area, things to do, etc. Didn't offer much at all really. Was thankful there was a shift change when we actually checked in. Rooms have been remodeled, but super low water pressure for the shower and either scalding hot or cold. Pool and hot tub were great, even in the snow. Food at the Mallard was great as usual. Just an average stay. Our memories and the location may us back for more, but we are looking at other locations in the area.

Horrible! I booked a room with two queen beds and even called to confirm shortly before arriving that they had my room. I arrive for late check-in because of an accident coming down from Mt. Hoot and they do not have the room that I requested. They put me in a room that has NO TOWELS; they can't even provide towels because they are all in the laundry. What/?!? I've called the front desk three times already; they've been completely unresponsive and not helpful. Do they even train their staff? There are no matches for the fireplace, no cups for water. I am paying resort fees, and I am shocked and appalled at how bad my experience is!!!!! In my opinion, this hotel violates basic business practices and doesn't even provide the basic amenities one would expect at motel, let alone a resort hotel! SHOCKING!!!!

My husband and I enjoyed our stay here. The accommodations were very clean, affordable, and comfortable. The rooms inside were updated even though the exterior looks outdated. The shower was a hand held wand, so that was a little challenging. Something overhead would've been more convenient. The grounds were gorgeous, serene, well maintained. It really is a little oasis within itself that you really don't ever need to leave. Just be aware the restaurants at the resort aren't open too late. Each room has a balcony or patio with nice green views. We would definitely come back!

Big beautiful grounds with mountain views. Large rooms and ours had an open fire and faced the outdoor pool and hot tub. Was very quite on our visit in January but with no decrease in front office service. Friendly and clean with easy access to all the fun and skiing on Mt Hood. Stores and restaurants within walking or a short drive. Heated pool in winter was a hit with our children at night.

If you want to sleep I would find a different hotel! This property had a wedding reception on the night we stayed and the party went well after 2am! Woke me out of a dead sleep with people screaming and dogs barking.

Hotel compound looks similar to an apartment compound with multiple buildings, and you can park your vehicle directly in front of your room which is very convenient as you don't have to walk long hallways and carry bags. Staff is nice. Pool was apparently available in the middle of winter, I didn't have a chance to use it though (or any other amenities).

Our room was far from the main facilities. It wasn't part of the resort but a side street across the road where a motel like looking building had a parking strip with rooms. The roof of the building was covered with a tarp. Sliding doors opened to a small back yard that seem to provide a dog walk area since there was a dog waste bag dispenser. Unfortunately our unit had dog feces on the back porch. We had to take the car to get to the pool area and when we got there we found out that it was closed. Also no changing rooms available at he pool.

What a nice room with a fireplace. Wish they provided two duraflame logs rather than one though. The bed was super comfortable and room was very clean. The TV situation needs to be fixed as there were two remotes, which was confusing. Neither turned the TV on or off. Internet was very reliable and fast. The outdoor hot tub was very nice and clean and great temperature.

I am a hotel snob and BW has never been on my radar. My husband is working in the PNW at the moment, so we have been exploring and first stayed at the Hood River BW and were pleasantly surprised and when this last minute ski trip came up, we had few choices, so I pulled the trigger on this and we will be back! I was quite impressed with the accommodations and rooms. Due to our last minute status, we had two different rooms (because we added a night and they were basically sold out). Our first room is my pick. A top floor King suite, with sofa bed and fireplace. We had a room overlooking the pool area and balcony with table and chairs. My daughter is only 12, but very tall and she said the sofa bed was comfy and warm. The king room shower was updated and had a tall showerhead (yeah!) and adjustable with good water pressure. Frig and microwave, they provide a dura log and matches for the fireplace. We also had a double queen room, no fireplace, but the same balcony and the bathroom has a tub combo (which I think is a good thing for accommodating those travelling with young children) instead of just a shower. There was also a large hook area for wet ski clothes, which I very much appreciated. I would have given this resort five stars, but we had problems both nights with our keys and the pool entrance, which all the staff is aware of but there are no signs alerting guests. When we were there, the only keyed door to the pool that worked was the one right off the main building where the restaurant is. Problem is there were three other doors, none of which worked with our (or any other guest) key and it also wipes your key. rendering it useless for your room. The first night, someone finally let us in, but we didn't realize it had wiped our key, so when we went back to our room, freezing and wet, my husband had to run to the lobby while we stood outside shivering and freezing wet. He said the front desk acknowledged the issue, but the next night there were still NO signs on the other two doors we tried (of course the door that worked was farthest from our room, so the last one we thought to use) that said to use the door next to the lobby. Big fail! My daughter jumped the fence to open the door for us after we tried two doors and my husband trudged through the restaurant, in a robe, before he got into the pool, so we would have a key and not freeze after going back to the room. Again, the front desk knew this is an issue, but were rather nonchalant about it. The first night we did have towels at the pool, but the second night there were no towels. Luckily my husband was going inside to fix the key, so he got towels also. Neither night was late (before 8pm), so it wasn't like we were at the end of the night. The hot tub is way too small for the number of rooms and it was literally standing room only in it the entire time we were there, but the pool is warm and still relaxing. (I think the air temp was mid 20's while we were there). The small gift shop has very reasonable prices and you can get beer and wine to go in the restaurant bar. The wifi was fast in both rooms and we had no issues with it and is included in the rate. Great breakfast ,free morning coffee and evening cookies in the lobby. Every staff member encountered were pleasant and polite. I hope the pool doors issue is a one off and the next time I come, it isn't an issue. We didn't have time for the spa, but we only heard good things and I plan to make sure we have time to use it and plan more than 16 hours in advance! Definitely a must try!

Beautiful room. Unfortunately the room I stayed in was advertised with mountain views and robes in the room all I could see from my room was other rooms and there were no robes. Check in was a breeze. The tv was a pain we needed two remotes one for volume and one for chanel, also we found the last tennants clothing in the corner.

We have stayed here three times and plan to stay here on all occasions that we are in the area. It is wonderful, people are nice, rooms are adequate and quiet. Spa is wonderful...We recommend this location for relaxation, location to Mt. Hood, and the restaurant and bar are wonderful.

Great hotel, beautiful location. Beautiful rooms! I would recommend this hotel to anyone going up the mountain. Also, convenient shopping mall just down the street with rentals for up the mountain. You also get a discount for staying at the Resort.

We have stayed here in year's past with no issues. This year the reservation was incorrect and hotel staff could not correct it as they were full. Basically gave our room away and said sorry. The service in the restaurant is beyond poor, and the servers have a bad attitude. They take your order and hide in the back for 45 min until you have to find them. Our food came out clearly sitting under heater for sometime. This was every meal experience except one. No wonder when hotel is full, the restaurant has very few people in it.

We stayed here during a Christmas vacation trip and were very happy with the overall quality of the hotel. There is a great shuttle up to Mt. Hood and restaurants and shops are within walking distance. We would definitely come back again.

Love the Resort at the Mountain. Been going there during Chistmas break for many years...a family tradition. We always get the Fireside room...King bed & Fireplace. Snow is usually on the ground so getting to the hot tub is always fun for the kids. See you in 2018!

Great atmosphere and awesome staff, I would give it more but the restaurant Altitude needs to improve the menu choices, quality and policies for making sure guests come first before the general public.

After reading some mixed reviews on this hotel I wasn't sure what to expect and was pleasantly surprised! We had a wonderful stay! At the last minute we ended up needing to upgrade to a larger room and that was done for us free of charge. The pool area was wonderful, and we had a great time swimming with the kids. The room was clean, and beds very comfortable. We walked to the restaurant at the golf course and the food was delicious. We will definitely stay here again!

I love everything about staying here....the one thing that could be improved is the in-room restroom. The shower head should be moved so that one isn't standing so close to the faucet...also, the sinks are great; however, if in a smaller room, there is no place to put your toiletries.

This is a wonderful hotel if you just want to get out of the city and enjoy the mountain for the weekend. We had the fireside room and it was huge. The room was well-decorated and comfortable. Overall, I had a wonderful experience at this hotel.

Waste of money and time. Went for a relaxing weekend away and it was so distressing we had to check out a night early and just come home. Not even 1 simple I'm sorry for your terrible stay. Forget the pics of a roaring fireplace that requires $5 each Duraflame logs that last less than an hour. Restaurant was out of food we really wanted. Fitness center everything was broke. Spa was booked weeks out even though I was assured it would be “no big deal” to book when we arrived. Bathroom fan sounded like a jet airplane. Toilet broke.

We treated our employees to a Christmas party and night at the Resort. The rooms were very nice, including the golf villa. The grounds are well kept. The spa was heavenly. However, we were disappointed with the Altitude restaurant service. They did not have adequate staff to accommodate our group of 10 and the others that were in the restaurant. Service was slow, additional drinks were not offered and water not refilled until we were almost done with our meal. Breakfast was no better. The staff that waited on us were not professional servers (I believe they have other jobs at the resort) so again, we were disappointed with the service. The meals were just o.k. for the price. We will probably stay at the Resort again, however, may not utilize the Altitude restaurant.

Since you must have a permit to park at any ski resort, you are likely going to have to take a shuttle from wherever you stay, this location is a little lower therefore very unlikely you will need chains or special tires to get there. The shuttle bus is located close. The hot tub was very crowded with approx. 10 children under the age of 8 on both nights we were there. The pool is nicely heated. Beds are comfortable with several pillow options. Clean rooms.

Cleanliness, decor, landscaping was sloppy at best. Expensive holiday buffet food was not prepared well, service was poor and they ran out of food. We will not return. So disappointed after 30 years of being a regular customer.

The staff were extremely friendly and helpful. The Golf Villa we stayed at met all of our needs and was very spacious and reasonably priced. We were happy to find that we could park inside the garage like at home. We were also pleasantly surprised to find that they provided a full size washer and dryer. The mattress was too firm for our liking but it was clean. We would have preferred better quality and quantity of pans in the kitchen to cook with. It was adequate but if we were cooking for more than 4 people it would not have been enough. We have already recommended staying here to friends and family.

We got the best service even though we used out points for a free room. The staff is so nice and helpful, I wouldn't stay anywhere else near the mountain! Not only did they treat us like paying guest but the whole staff helped aid in my boyfriend proposing to me. It was such a wonderful surprise!

My husband and I go here a couple of times a year in the off season and we love it! The pool is open all year, the restaurant is good, the fireplace in the room is a wonderful addition, and the staff is wonderful. Great for a romantic getaway ! The closeness to beautiful Mt Hood is the added bonus!

Great location, great staff and wonderful room. The bed was outstanding and so comfy! Would highly recommend this Resort! Spend time outdoors and enjoy the view and do some hiking while you are there!!

WORST EXPERIENCE EVER - DO NOT STAY HERE. After driving over 3 hours to stay at this “resort” we showed up to a dark, deserted and dead property. We maybe saw two other cars and no other people while we drove around and finally found the lobby. After checking in to our room we found we were the only people staying in the entire building. The room was colder than it was outside and our view was of what was supposed to be a courtyard but was more of a dead, never landscaped dirt pile with leaves. We soon discovered that the tv didn't work, the shower wouldn't turn off, and the toilet wouldn't flush. We immediately asked for our money back and still 6 days later I am stuck fighting trying to get my money back for an unusable reservation. The manager Tricia Burcio is also extremely rude and unhelpful and only makes the headache of this worse. Save yourself the money, the trip, and the headache.

The resort consists of several housing units in a beautiful setting ..near a golf course, the mountains, etc. The $20 resort fee is inappropriate for guest are just using a hotel room and not the golf course. There are several restaurants of varying quality in town if you don't want to eat in the hotel.

My group of scrapbooking friends get together at this resort twice a year and we always enjoy our stay here. The guest rooms are so nice; the beds are super comfy! The meeting room is perfect for our needs and all the staff is so helpful. We ordered food from the restaurant and are always impressed with the food and drinks.

We have stayed at Resort at the Mountain multiple times. Unfortunately on our last trip we were very disappointed. Some of the linens in the room were soiled (a washcloth and the comforter), a pillowcase was ripped, there was a dead bug on the ceiling, and the soda holder in the fridge wasn't very clean. At checkout we told them and were met with a "sorry." However, the spa was amazing! I would highly recommend the spa!

We arrived much later than we had hoped, so we were not able to use the pool, hot tub, or anything. It was quiet and comfortable. We were disappointed that there was no breakfast offered, not even a voucher to use at the restaurant.

This resort has it all for travelers who want to either stay in indoors and snuggle up by a cozy fire or get out into nature for golfing, hiking, skiing, swimming and many other outdoor activities. This is home to the first golf course built in Oregon and is very close to some of the finest skiing in Oregon.

Spent the weekend at this resort. Attentive staff, great food, clean & spacious guest rooms, and lovely location. Luxurious beds & sheets. Got buried under the bed sheets! Slept like a baby! Happy Hour menu is delicious as are the drinks.

Great place. Terrific staff from front desk, housekeeping, food servers, maintenance -- caring folks. Lovely setting. Next time I'll bring my swim trunks -- the pool and hot tub looked inviting. The mountain setting, the fresh fall air, the turning of the season, all made the few days almost a spiritual renewal. Enjoyed it all.

The Resort at the Mountain is a well designed and simply beautiful property. Beautiful landscaping as well as setting! I appreciated having parking near my room, The staff is professional and responsive. Amenities in my room were perfect, with the exception of the heating and cooling system (too loud). I was surprised when I left a tip for housekeeping and it was not collected until I left a note expressly confirming the money was intended for them. I also appreciated the honoring of my decision to NOT request new towels daily. (I like being conscientious about unnecessary over use of natural resources).

This hotel is not a Vest Western proper - it is associated hotel, so don't expect status or points. We arrived after sunset and spent about 10 minutes driving in circles trying to find huge neon sign announcing Best Western presence. And ended up in the hotel next door - people at the reception there were so kind as to give us a map on how to drive to the reception - I reckon they direct lost motorists all the time. Once we located check-in hut, we proceeded with formalities. Firstly they said they no longer provide free breakfast - though as our reservation clearly states the breakfast is included for free, they provide ~$10 credit per person for a breakfast at the nearby golf club - they don't even have a restaurant of their own. It covered ~75% of an egg Benedict per person. As they didn't have anything on the menu that costs this $10 it was not an equivalent replacement, so no points here. Best thing to be had at the breakfast restaurant was actually a view of the mountains. Accommodations are situated in multiple buildings and are motel-like. Microwave in the room was nice, so was kitchenette with sink and fridge. Patio was very good and so the view from it. I wouldn't call it a "resort" but it is adequate as one of the hotels around the Government Camp - not the best one but not the worst - just adequate.

Stayed here for a conference and it was great. Rained the whole time while I was there, but the hotel was very accommodating, providing umbrellas and hot coffee. Fun place to stay, nice clean rooms and fun bar.

average at best -- show signs of aging building and neglected maintenance -- staff seamed to just be existing -- not interested in anything more that getting through their shift and going home -- less than enthusiasm at making your stay enjoyable or going above what may be expected --

If you are looking for a getaway in the woods and love the game of golf then this is the place you want to visit. You can either stay right at the main resort or rent houses along the property. There are 3 nine hole courses where you can choose and mix and match which 2 you would like to play. In the surrounding area there are several different dining options. The best being the restaurant up at Timberline Lodge where part of the movie "The Shining" with Jack Nicholson was filmed. For kids there is a Trout Fish Farm where you can go and catch trout in all sizes in different pools.

We travelled with 3 other couples for a mid-week golf vacation. This resort has a new owner, and they are remodeling, so there were a few minor inconveniences. The golf package they offer is very generous, and we had a great trip.

This is the second time we have stayed at this resort. It's in a beautiful location and has some decent amenities outside of a world class golf course. They have raised their prices since being bough by Best Western but haven't managed to upgrade the property to meet the prices. The food is excellent but the restaurants are understaffed and have odd hours. No room service was available so you had to walk to the Pub to get breakfast (or call for a golf cart) which had it's last seating at 10:15. I like to be leisurely on vacation so I would have appreciated (a) room service or (b) to have breakfast until at least 11. We also were not greeted, at any point, in either restaurant and had to walk around in search of someone to confirm we could sit down and eat. We had no issue with our rooms though the lighting is very dark. Could use some ceiling lights. A pickier group would definitely call them out on the old furniture, tiny towels, bathrooms in need of upgrades, fridges that barely worked. However, the staff is great. The spa is really nice (though they need to offer more than one pedi or mani at a time). The pool and hot tub were clean and clear. They just need to consider that when a group of four spends over $2000 for a two-day stay, they can up their quality and consistency to match the prices. We will definitely go back but we will ask all the questions before we do so that we can maximize the value of our dollar.

We had a three day weekend available for both of us to celebrate our birthdays and anniversary this month. We decided we wanted to stay at a spa resort and searched all over Oregon for a place to stay. My husband had stayed here once before snowboarding and we hadn't been to the mountains in the summer so we gave it a try--plus they had availability while most other places were booked. The grounds of the hotel are very nice. It is clear that golf is a highlight of the stay for most. We are not golfers. We were checked into a king room in their newer building which was very nice but not necessarily more luxurious than an average Best Western. It was clean, updated, well stocked with the typical amenities, microwave and fridge available. The bed was very hard and I did not get a very good night sleep either night because my back doesn't do well with a firm bed. My husband slept fine the first night but the second morning woke up more sore. The shower had some temperature regulation problems. We took advantage of the hot tub and the pool when we arrived which again was nice but nothing above average. My husband tried to use the fitness center but the hydraulic resistance equipment was not working. The only thing we could see the $20 resort fee was for might be the wifi. However, I do think they said they have equipment for playing tennis, horse shoes, croquet, etc available. We did not try the restaurants as my husband had already been to Altitude and said it was too pricey for an average meal. Overall our stay was pleasant but the resort itself did not add anything to our own good company and ability to have a good time. For the price ($169 per night plus $20 resort fee per night) the fitness center should at least be functioning. We'll leave our spa review separately but if you do reserve a spa treatment make sure you double or triple check you are booked for the right thing.

We only stayed 1 night, however I have stayed here in the past prior to Best Western operating the resort. It is a great destination for skiers, and certainly is appealing year round. Comfortable, clean, and friendly.

Our getaway to the Resort at the Mountain was decent. The room was large and in working order. Wifi connection was good and proximity to ice was helpful. It was hot at night though and the AC unit was so incredibly loud that 2 people in our family couldn't sleep with it on. But 1 of us couldn't sleep with a hot room. So, no one slept well. The pool is very small but nice overall. Limited shade at the pool so you have to watch for a table with an umbrella and pounce when you can. Security patrols the area at night and may let you stay in the pool area after hours as long as you are quiet. I got a teeny attitude from a housekeeper for asking for more pillows for the rollaway bed, but they brought them to us quickly. There was a used open package of creamer/stir sticks left from the guests before us, but everything else looked fairly clean. We did not eat at the big restaurant, but took the kids to get burgers at the golf club/lounge. The food was mediocre, but the karaoke was horrific and therefore fun. I felt like I went back in time to the country club of the 80's so if you want modern, you'll be upset. But we all just went with it and laughed and paid the bill and moved on. This is no glamourous resort, but it is a casual place to get away with friends and relax in close proximity to some beautiful trails and lakes. Oh, and some people golf here.

Great place to stay if you are not interested in golf, which is why we chose it. This is NOT a resort course. They are somewhat exclusive of each other, but are affiliated in reciprocity of golf (stay and play) and restaurants.

The property itself is pretty nice. A little tired and the staff is on the nicer side. Still there is a strange vibe that is given out. I used to live in a small town on the Oregon coast, called Pacific City, and was a bartender at a "locals-only" joint. A lot of my co-workers resented it when someone from Portland or outside of PC would visit the bar. Not in a mean way, but in a subtle way that is detectable to someone who has lived it. So over all it's a really nice property and the setting is lovely. I might have just been over sensitive to the "locals only" vibe. hahaha! Will definitely stay again.

The rooms were clean and the bed was very comfortable. The grounds were overrun with staff pretty much just lurking around. The people staying next door to us were loud and obnoxious at 2 am . No literature in the room to let people know what was on the menu at the restaurant there. A lot of drunk people wandering around at all hours. I was not impressed.

Stunningly beautiful setting. Awe inspiring. Encourages relaxation. Would have loved to stay longer in this beautiful "in the woods" facility. Such a fabulous stay for a very surprising rate. We were so lucky to have been referred by another BW facility which was booked and did not have a room for us. We would love to return in future, stay longer, and explore the entire facility and all the trails and offerings.

We stayed here on our way to Madras, OR for the eclipse. It was wonderful! So peaceful. The room was very clean and the beds were really comfortable. My reservation request for an upstairs and quiet room was noted and honored. We also had dinner at the Mallard Cafe, with great service, really yummy casual fare, extremely good prices, and a beautiful view. Highly recommend.

Had a wonderful drive to Resort in the Mountain. Met by friendly, helpful staff on arrival. Has a cold beverage at the pub, overlooking a glorious view of the valley. Friendly service with awesome view. Very relaxing. Lots of golfers. Made the mistake of eating at the Atrium Restaurant. Far too expensive coupled with weird food choices. For example, one of our party ordered the lamb chops but had to order veggies separately. What was served was enough for 2-3 people to share. Great taste but too expensive, limited menu and weird combinations. Won't earpt there again.

This review is in regards to the Golf Course, and specifically the management and customer service for the golf course. The resort at the mountain has 3 9 hole courses with the foxglove course considered the "signature" 9 hole course. The pinecone course is generally considered the 2nd most favorable course with the Thistle course considered the lowermost of the three courses. It was pretty disappointing to schedule a tee time for the pinecone/foxglove courses only to find out 25% of the way through the foxglove course that a shotgun tournament had been scheduled and that I would have to leave. As I explained to the course ranger who was organizing the tournament I had booked that specific combination of courses and there must be be a mistake. Although I had a written confirmation of my tee time indicating I had booked the pinecone/foxglove courses the ranger had no Idea how to help. I returned to the pro shop as the players of the tournament added additional unpleasantness as they wanted me out of their immediate way. Upon arrival into the pro shop I provided the emailed tee time confirmation reflecting that I had indeed booked the pinecone/foxglove courses. The prop shop attendant, Bryce, could only say that there was some sort of mistake with no other relief. When I asked for a refund, as I was not able to play the courses that I had agreed to pay for, Bryce presented a credit for a future 9 holes. A credit is something that is typically given when acts of mother nature (IE bad weather) prohibit someone from finishing the round of golf. A credit is not something that should even be considered when the course has facilitated the mistake. I stated that I had driven nearly 1.5 hours from Portland and would not have done so without being able to play the signature pinecone course. Bryces' failure to do anything to make up for there error was infuriating. Having worked in the hospitality business its a pretty easy avenue to provide a free round of golf and/or a free meal at the resort restaurant when the business is in the wrong in order to make amends with the customer. Unfortunately, at least Bryce does not understand that nuance of proper customer service. As Bryce refused to refund my less than round of golf I have since had to open a dispute with my credit card company in hopes of some financial reprieve. Mistakes happen and nobody expects perfection but how you treat your customers after making mistakes is an integral part of any business and one that the Resort at the Mountain surely should take heed of.

I believe this is our third time staying at the Resort. Since we stayed from Sunday to Tuesday, the place was far quieter than usual. I'd totally recommend going in the beginning of the week instead of the weekend. The pool was empty except for a couple of kids and we felt like we had the place to ourselves. Any other time we've gone, the place is a mad house--a fun and enjoyable mad house--but usually super, super busy. Best of all, since we are Expedia Gold+ members, we were upgraded to a room with a fireplace. So much fun.

We stayed the weekend for a family. Is it. They upgraded our room to a fireplace room and it was clean big and nice. The bed was comfortable. We didn't get in the pool but it was very nice and lots of children were swimming. We went to the bar and heard live music. Great mountain resort.

It was hot, hot, hot, and smokey and no way to get fresh air in our room. It was upgraded to a fireplace room for some reason, but of course no fireplace needed. The air conditioner is something out of the 50's--super loud and if you turn it off, you can hear everybody else's running. With an 8' sliding door and NO SCREENS, we could not keep the door open to cool off or get any air because of all the bugs. Horrible. In order to get ice you have to have it delivered which takes at least half an hour. Why no ice machine? They have nice Keurig coffee machines in the rooms, but only paper cups and plastic for water or drinks. The paper cups leaked all over the place and your coffee gets cold really fast. Why no ceramic cups?? Especially since there is no continental breakfast provided, at least let us have a good coffee experience. The television was a bear to use--two remotes that did not work at first. Maintenance came and tried to fix but couldn't. We finally figured it out ourselves. Why is there a $20.00 resort fee when all there is available is a small, not well maintained pitch and putt course? (We were told on phone that there was a miniature golf course to use, not pitch and putt.) There is no "manual" in the room that tells you where anything is, what the rules, are, no phone books, no recommendations for other dining, etc. And speaking of dining: Altitude restaurant was way overpriced and not good at all. You have to pay $5 for each side you want with your entree, like veg or an another $5 for starch such as mashed potatoes or risotto. The risotto was like glue paste and terrible and no one cared at all. Our waitress said she was sorry because we could not eat our fish entrees because they were so spicy hot (she told us they were very mild when we ordered) and would see what she could do. She did nothing. After paying $80 for the only thing edible--a few sprigs of asparagus, we were disgusted. Oh, I will say the bread and butter was good.... The walk in shower sure looks good, but hardly any water pressure and takes a long time to rinse your hair and wash. Sad when they ask that you conserve water but can't because you can't take a short shower and get clean here. We told the front desk staff the next day about all these things and asked to speak with a manager, and of course there was no one available. We will never recommend this place, nor will we ever return. If you are traveling, stay in Sandy or Government Camp and skip the "resort."

this hotel has lots of things to do the only down side is the front desk didnt bother to tell us the recreation center was open so we walked all the way over no one was there. nice place for outdoor adventures

Let me start by saying the staff are mostly wonderful. Arrived during a heat wave. The Air Condtioning in the room did not work, even on the highest settings. Could not gain access to the ice machine. Called the front desk (approx 1/2 mile away) who sent ice down via two staff in a golf cart. Later learned the ice maker for the building was being replaced at some future date. NOT during our stay. The building (Croft) has seen better days as evidenced by wood rot and large tarps on the roof. (See attached photos.) No hair dryer in the room. Took 30-40 minutes to get one from the front desk. By then it was too late as hair had already dried oddly and would have been late to a dinner engagement to start over. Had hoped for better:-(

While very inviting and warm feeling upon arrival, poor internet service, dirty rooms and barely acceptable amenities fails to impress. Internet service, while showing over 100Mbit during non-peak hours, becomes very spotty and useless during evenings or conferences. I was upgraded to a Fireplace King because my two queen had half empty wine and soda bottles, and there was dried up tooth paste all over my bathroom counter. In some situations this upgrade would have been acceptable, however, I had brought my family along, which meant my kids had to share a very uncomfortable convertable sofa, and since this was one of the hottest weeks of the year, there was no chance I was going to actually use the fireplace. The "upgraded" bathroom also included a walk-in shower for two, but the extremely short rain-style shower head required anyone who wanted a decent shower to hug the wall. I was also annoyed that this upgraded bedroom did not include a sink outside the bathroom like my double queen did. The conference rooms were decent sized and the catering was "OK" though the orange juice was warm, the (what I think were) enchiladas were dry, overcooked and looked at least a couple days old. Soft drinks were Coke, Diet-Coke or sprite. Internet access in the conference rooms were a joke. The large conference room they had us in had only a single Access point at shin level behind the catering table, which meant anytime someone walked in front of it killed the signal. The carpets outside of the conference rooms were stained, aged and patchy, like it was only partially replaced in small sections, with completely different material. Cell phone signal is very limited in this area, so if your work or personal life relies on internet access, you may want to reconsider. I was able to get better internet access using their "Business Computer", which was an aging desktop in the lobby, with a failing monitor. This hotel feels like it could be, or once was an amazing get away, but is giving way to poor execution and neglect. I can NOT recommend this venue.

While the setting is beautiful, the property needs some freshening. The rooms were updated but the phone did not work, the TV system needed two remotes to control the volume and the refrigerator struggled to cool a beer or soda. When we arrived, the bathroom had not been cleaned or swept. Mountain properties are tough to stay in front of the maintenance and this one could use a little TLC.

Old school classy. I love this place. Walk into reception, Sinatra is playing in the background. Staff here nail customer service. Period. The well-appointed room was impressive. Huge! I had a fully functional fireplace, a microwave, fridge and a high-quality mattress. Everything was clean and well cared for. Wi-Fi in my room was exceptional. I had a deck overlooking a nice pool. Golf is a big part of this resort. They offer three beautiful 9 hole courses. We did two of the three nines. The food offerings are first rate. Altitude, the onsite restaurant, serves up a seared scallop appetizer to die for. The Mallard's Café Bison sliders are delectable. Heather, our bartender, was phenomenal! I gave her $60 in tips. She most certainly deserved more. Detractions… The overall decor and finish feels a bit tired. The in-room TV experience was confusing. I gave up. The land line phone in my room was dead. The power outlets worked in the 90's but not in 2017 with all our gadgets. I'm a stickler when it comes to giving five stars for hotel/resort stays. A lot of my rating has to do with context. In Vegas, Nassau or Maui I expect certain things. In Welches Oregon, Thibodaux Louisiana, or Rapid City, South Dakota I look for different attributes. I give the Resort at the mountain a 4. I gave the Bellagio a 4 too. Don't feel bad. This one was a tough call. The service is exceptional. The rooms are quite good. The food is amazing. The golf is fantastic. Decor was a bit dated. I will come here again!

Spent four nights at the Resort and enjoyed every minute! Staff was very accommodating when we needed the refrigerator regulated and ice was promptly delivered when requested. The rooms are very spacious although a little dark for my taste. Views are amazing and the pool delivered much needed R&R. Only negative is no elevator and two women toting heavy luggage upstairs was quite a site!!

Wonderful stay at the Resort at the Mountain again. I got to enjoy the golf and beautiful weather! Welches, OR is such a cute place, it reminds my of Lake Placid, NY but with far better climate! Skiing at Mt. Hood all year, who knew?

This is an obvious comfy choice for launching a ski trip on Mount Hood, but the summer season provides a fabulous way to enjoy hiking in the Mount Hood Wilderness. Many absolutely beautiful hikes are readily accessible within miles of the resort, and the pool is a great place to relax after a day's adventure.

This place is absolutely gorgeous. It was my first time there, rooms are big, beautiful view from the deck, the restaurant was very good, service was excellent. I'll go back with family when I can find time to enjoy myself more. Plenty of things to do...golf, tennis, hiking/walk/run/swim

On our recent vacation, we discovered the Best Western Plus hotels, which included the Resort at the Mountain They all had great rooms room and great locations. Had the feel of a much more expensive facility.

Clean, modern. Has an outdoor hot jacuzzi and a outdoor large clean pool. Food slightly overpriced. Quiet rooms. But needs more light in closets. Kids were happy. Internet good access. Easy free parking.

The place was dirty especially mallards restaurant. The view and location is amazing but if I wanted to be dirty I would have camped. The bathroom was dusty the floor looked like it had never met a mop. The pool is nice and room size is nice. It just doesn't have good housekeeping. There is no breakfast included so when you go to the restaurant you assume it will be good and Its terrible tasted like old scramble with overcooked veggies. The service was poor and slow we waited 30 minutes just for a receipt and it wasn't busy. Not worth $230 ! Night and since we aren't golfers paying a resort fee was silly considering we arrived at 930pm and left the next morning at 1030am. We are staying at a vacahome.com place and that is the same price but so much better!!!!

I would never stay here again with anyone needing ADA. The rooms and service do not accommodate or even understand the needs on someone in a wheelchair. Would have been o.k. if not disabled and if they had given us room with 2 beds as requested instead of dumping of a horrible rollaway with only partial ill-fitting bedding

Stayed 3 nights and enjoyed the entire stay. We were on the second floor, no elevator. Had a lovely suite with a fireplace overlooking the pool. Property is dated but kept up. All the staff are very nice and helpful. Dining is reasonable.

We had an event at the resort at the mountain for 60 people. It was well catered, well-run and the staff and management extremely efficient. I have booked a further two events at this location. And intend on vacationing and playing golf since it is so well located and so beautiful

My bed was 9 years old, it didn't have support, it was very soft but felt old. I hope they replace or clean the shower head as the water squirted in every direction. Other than that it is a really beautiful resort, seems they are resting on their good reputation though. I liked the upstairs room as I could sleep with the deck door open, the sound of other air conditioning sounded like a river!

The overall experience was just disappointing. Restaurant is closed Monday and Tuesday. The beds and pillows were uncomfortable. It was like staying in a dark cave. In the plus side, they do have an amazing golf course..

One night short ands sweet stay. We stayed in a Pet Friendly room. Fenced in area right out the back door. It is was shared with the other pet friendly units. It was big. It was decent. What more can I say?

Hubby and I stayed for 1 night, same day reservation. The room was so romantic and private. We enjoyed the fireplace in the room and the peacefulness of the woods. We will return and recommend this hotel/resort to family and friends visiting My Hood.

I booked a two queen beds room for a weekend getaway. At the day of arrival, I requested to switch to a king room, in my experience, this is totally fine as long as the hotel has the availability at the day, plus two queen bed room is usually more expensive than a king room in my experience. However, the front desk lady seems very reluctant about this even though she said there's a king room available, and said that a king room usually charges more. She didn't actually charge me extra for switching to a king room at the end, but why would she say that to make guests feel uncomfortable? And I did a little research after this, this hotel charges the same price for king and two queen beds room. Bad communication skills from the front desk lady. Today, I saw they charged me for an extra of $70 on my credit card, I called the front desk and after 6 minutes hold, the lady told me I will get the extra charge back to my card, with no apology or anything at all. I feel like I'm calling them to ask for a big favor even though it's totally their mistake. Will not recommend this hotel to anyone unless you're looking for bad customer service, and the hotel is too pricey for its quality, probably because there's not much competition around that area...Anyways, I don't recommend it and I will never stay at this hotel ever again.

The resort campus was nice, offered lots of things to do, and was in a picturesque area of the Mount Hood area. But the rooms themselves seemed rather varied. I don't know if it was because we had a discounted room rate or the resort was just that full through the weekend (although it didn't appear to be), but our assigned room was in an old building set apart from the rest of the resort. It looked like it needed some roof work, and we definitely felt more isolated from the resort compared to other building that we passed. It's still not obvious from the web site how rooms in this isolated building are distinguished from rooms in the main buildings when booking. Although it was a bit small and definitely not what we expected, the room was comfortable and quiet enough, and we enjoyed the amenities that the resort had to offer despite having to drive a short distance to those amenities. Our young daughter loved the pool, playground and some of the other areas of the resort.

As BW Platinum Members, we were not recognized as such. The staff were very nonchalant and not helpful in the least. The manager upon check-out, was equally nonchalant and uncaring. This hotel needs employee training!

We found this hotel on Groupon. It was about half of what we would have paid at Timberline Lodge. The room was very spacious and well maintained . We were directly behind the pool and patio area. There was a a fireplace and logs for an evening fire, which we used. The grounds were well maintained. There were tennis courts and a golf course on the property. There were hiking trails on the grounds. The pub was located near the golf course. There was a more formal dining room in the main building. We had dinner and breakfast at the pub. When we were arriving at the pub, we noticed how large the portions were. We ended up sharing a house salad and an order of fish and chips, because the 3 pieces of fish were quite large. With the Groupon we both received $8 off our breakfasts. I would suggest checking on line to see if that promotion is still available.

This hotel is beautifully situated near Government Camp, hidden by trees. The buildings are older and, even though it's clear some interior remodeling has been completed, there appears to be a limited maintenance budget for sinks, showers, and general property signage to find your way around. Once you eventually find it, the Spa offers some nice relaxation amenities. You'll need to bring your own care products, too. They provide 1 blow-dryer and disposable combs. Please add more signs, and some additional training to staff so they can provide directions to your guests, if needed. The mattress was very uncomfortable.

As always this place is beautiful. The beds are extremely comfortable and the staff worked with me to get me closer to the pool. The pool is outdoor and a great place to relax with family. The resort has nice trails and a great rec room. The only thing that would have made it a little easier is if the restaurant or bar opened earlier in the day. If your looking for a getaway that is not too far from Portland this is the place to be. Large rooms, outdoor pool and hot tub and lots of things to do.

First, this property is in the most beautiful location! Mountain views from certain places, like the outdoor dining area outside the Mallard Pub, are breath-taking. The Salmon River is adjacent to the resort and adds to the over-all nature inspired atmosphere. The Mt. Hood area is also great for hiking. You can go to the ranger station in Zig Zag for information on that. There are 3 scenic nine-hole golf courses here. This time we played Thistle and Pine Cone and had a great time. The only issue was the thick, unmowed rough, which was sort of understandable since we're just coming out of a very wet season here in Oregon. We found the people who work at the resort overall very pleasant and helpful. The above are the good points about the Resort at the Mountain, but there are some not so good points, that I hope the management will take note of, because I would like to return here. My husband is not so sure about that. I agree with one of the other reviewers that the general upkeep of the Resort is not quite as pristine as it has been in years past. The room that we were in was spacious, but also very dark. I guess that can't be helped because lots of old growth trees were in front of the building. We were in building 6, so maybe go for building 4 or 5, or inquire about the light. One thing that puzzled us were that there were no screens on the door to the balcony. It was warm out, so we wanted fresh air. I called the desk and the girl said, no we don't have screens. Who has rooms in a forest setting without screens? Several bugs had already flown in. Then when we were in the lobby we again asked about the screens. Another person there, said yes they could bring us one. Someone came, installed it and everything was fine. But why would you have to ask about a screen? It seems kind of normal to have one on the sliding door, since there was no window and no other way to get fresh air. Anyway, one more not so great thing about the room was the bed. The mattress seemed not to have been changed for many years and was starting to get concave. My husband and I kept rolling into each other in the night! It would be nice if the management could spring for new mattresses! Last thing- the service at the Mallard Pub. When we were at the Resort that was the only restaurant open. It's in a nice building with a gorgeous view. However the service definitely left something to be desired! Poor planning on the part of the management. The first night we were there at the outdoor area, we were a table of seven and after 15 minutes of waiting, my husband had to go in and ask if someone were going to come out. Seems like only the bartender was working at the time, so she came out and took our order. The food was good on a whole, but I don't recommend the pulled pork tacos- inedible! The last night we were there, there must have been a convention of some kind at the resort. At one point there were at least 25 people sitting in the lawn area and one waitress! We went in and got our drinks ourselves, knowing it would take forever if we didn't. Then later went to another restaurant in the Welches area. I'm giving this Resort a 4 rating, just because overall I do like it. We have been coming here every other year for over 25 years. Perhaps it's the Best Western management that has let the quality slip. Hopefully it will get better!

BW are not always reliable, so we always feel it is a gamble. Sometimes we are disappointed, but sometimes we feel we hit the lottery and this was one of those times. The resort is in the middle of a forest and beautifully landscaped. The rhododendrons were in bloom and just gorgeous. The room was spacious, had a balcony with a view of the grounds, microwave, refrigerator, TV and fireplace, desk, sofa, lounge chair and coffee table. The bathroom had obviously been tastefully updated recently. The bed and bedding were comfortable. The rooms are in various buildings so you feel it is a private retreat. It was so quiet, no traffic noise, no noise from other guests, that we slept with the balcony door open. The lobby is large and elegant. There are bathrobes in the room and nice cosmetics. The pool and hot tub area is just lovely and adequately stocked with fresh towels. We walked to the restaurant at the golf club for breakfast and you have amazing views of the surrounding mountains. Breakfast was custom cooked and they did a good job.

The property is not as well maintained as it was in previous visits. We have stayed here a number of times and this room was the least attractive. In fairness, the room was comfortable, but things like torn bed covers, stained carpets, etc. detracted from the experience. We had a nice meal at the golf course café because the main dining room was closed (permanently?)

This property is located just one hour away from the Portland airport in Welches (one of the villages of Mt. Hood.) 27 holes of resort golf (superb layout) ..If you are a player, this is well worth the short drive from Portland. We had dinner at the golf course restaurant (prime rib --which was fantastic--and served by the chef on a slow and rainy evening!) . Really good food. Pleasant rooms, friendly staff. We only stayed one evening, but shall return for a golf weekend next time we are in Oregon.

While the rooms are very comfortable and spacious(for a "hotel" room at least), the property on the whole is a bit run down. The main building is outdated and in need of repair. The tennis courts have huge cracks in them so if the ball hits the crack you get a spinning trick shot :) Breakfast was only being served at the Mallard Cafe & Pub the weekend we visited in April. The service is not great. Considering there weren't that many tables, service was very slow and sparse -2 waiters for the entire room and they were hard to flag down. The food was decent but we ordered orange juice for $4/glass and it was the watered-down kind that comes out of the large drink dispensers found at the continental breakfasts/waffle bars at hotels like Holiday Inn or Comfort Inn. So needless to say that was sent straight back and the kids drank water. If you are looking to just get the family away out for a weekend break, this is good enough. It's close to Mt. Hood and there is a great Thriftway just down the road. There aren't many places to eat nearby, so maybe catch a bite in Sandy before arriving in Welches. I wouldn't consider it a resort, but it's clean and always has availability.

We came in late and they had a great room for us. We called a head to see what they had available The room was very comfortable. The staff was wonderful. Easy access, quite. We had a nice walk around the golf course. The birds were out having good time also

Had to switch rooms 3 times. Was kept up by a barking dog until 1:30am which resulted in the last room switch. ended the trip early and left at 10am. the remotes to the television sets didn't turn the TV on. You had to go to the television and turn it on. Then you could use the remote control.

We spent a weekend with 90 other scrapbookers in the very large and comfortable conference room. The staff was very accommodating going above and beyond to make the experience successful. We ate two catered meals in addition to the included breakfasts and everything was superb. Our king room was spacious, well appointed and the bed was really comfortable. We'll be back again next year for sure.

We love staying here. Rooms are Nice and comfortable beautiful view. We ate dinner in the restaurant and it was great food... melted in our mouth, good service. The only negative that I can tell you is this; the breakfast they offer you for free that comes with the room in our own opinion was not as good as other places.

Resort at the Mountain is a sprawling place to stay on the way to Mt. Hood. We stayed there 2 nights. The room was quite large and had a large glass shower. The reason I would not call it a resort is the following: no glasses in the room - only 2 paper cups, no room service, old TV guides and minimum amount of towels. The continental breakfast they serve is not allowed to take to your room. I believe the 'Resort' has things to change before it can be called a resort.

We stayed in a standard king room in the new building, #4, which was rebuilt following a fire, and found it beyond expectations. The room felt spacious, everything was of high quality, including granite counters, and the bed was very comfortable. We had forgotten a couple items and called the front desk, who had them promptly delivered to us, very good service. We also enjoyed the hottub, using the room's bathrobes to walk across the courtyard, and found it very deep, with comfortable jets and a perfectly hot temperature. In the morning we took advantage of the free breakfast, which is apparently provided with the place affiliated with Best Western. It was fine, fairly basic, nothing noteworthy, but convenient and appreciated. We plan to return soon to try the pet friendly building and hope it will be just as enjoyable.

I've always seen the signs to the Resort on Hwy. 26 but never drove back to see it. (I had read a review of someone who said it was hard to find? Don't believe it! It was a piece of cake...and there are MANY signs!) Attended a ministerial retreat and was impressed with the very comfortable bed and spacious room! The staff were friendly; the complimentary breakfast was quite the spread; the catering of our two evening meals provided us with delectable buffets. This would be a GREAT place to have a church women's or men's retreat, couples retreat or the like. I didn't use the hot tub (as it's outside by the pool), nor the spa...so I think we should go back and check them out!!

I arrive late and the weather was rainy/cold, so I didn't see much, but the "Croft" rooms in a pet-friendly strip of rooms were very nicely appointed, including single-story rooms with a sliding door into a common but fenced dog-elimination area (about 10 meters by 50 meters). Quiet, peaceful.

I've book this thru hotels.com so I got charge with taxes and resort fee then upon check in you will be asked for credit card for incedentals $50 which will take few days to be credited back. Upon check out I was check by the hotel with another resort fee. And the lady name Michelle on duty (10/3/16 at 11Am) said oh we cant help you with third party booking but clearly on upon entrance of the hotel they clearly associated and encourage third party booking

At first arrival, this seemed like a really nice resort. It is kind of but it's not exactly what I think of when thinking of a resort. The lobby and restaurant area are very nice. The pool is just okay and to get to our room we had to drive out of the main area and pull into a motel-like group of rooms. The room was quite comfortable and nice. We had dinner at the restaurant by the golf course which was a very beautiful setting, food just okay. I guess for a golf weekend it works but I wouldn't book a vacation and plan only to stay on the property. It was fine for a place to sleep if you want to see the area.

Firstly the signs are easy to miss, but on arrival all looks good. Then you meet the reception staff who obviously have only been trained to do the basic tasks. managing a pre-paid voucher was not one of them. After some advice all seemed well and we were directed to a block across the road overlooking the gold course, and a pretty woodland setting. The room was clean and freshly decorated, but the balcony felt as if it were falling away. The TV was hard to negotiate, but managed eventually. Fridge and microwave in the wardrobe. The restaurant in the evening was not popular. Indeed the lack of customers should have rung alarm bells. The food was imaginative, but mine had obviosly been heated up and so had dried out. My wife's just lacked flavour, Suggest you go back to main road and eat in one of the other places available as we did on the second night. far superior dining experience. Breakfast we typical Best Western and acceptable. After a fair walk or a short drive to the main lodge. Then it all went wrong. The reception staff, as a matter of course, just charged everything to my credit card without seeing what was being charged for. On seeing the bill they had charged me for, not only the food, but also the accommodation, which you will remember was per-paid. The receptionist did not know how to refund my money. Another receptionist came along and said that she had sorted it out. Well when I got home I found that not only had they not refunded the accommodation, but they had charged me all over again. A small refund had been made, but I have been left with a double accommodation bill that I should not have been charged in the first place, and could so easily have been rectified if the staff had had the correct training. needless to say the manager, who could have dealt with it,and should have been available, just would not answer her phone. So here I am a few hundred dollars out of pocket plus I have been hit with foreign currency transaction fees, so double wammy. It will be interesting to see how good Best Western are at sorting this out with my tour company. I am not holding my breath!

Just an hour east from Portland, this Best Western jewel is a great place for a romantic weekend, golfing, as a home-base for exploring the local territory, or for a conference.The beds are very comfortable, and rooms are roomy with all one needs, even a log in the fireplace. The placement of buildings around a central park area results in very easy parking, close to one's room. Staff at the bar, dining room, and desk were all courteous and friendly. This was a new experience for both my wife, who was celebrating a birthday, and me, and we loved it.

Please don't think your coming to a resort or a room with a view. All rooms view the pool area or parking lot. The hotel is heavily tree'd but no mountain views. After reading on line about the property and paying for a view room-we spoke with management about view of the pool, not what was advertised. Our room was very spacious, clean and comfortable. It did offer a fireplace, but it was wood and we needed to purchase the wood. In the morning the front desk was out of complimentary coffee and cream, and the complimentary breakfast was OK and hot but a crowded mess. There were no employees to tell you what to do, lots of people just wondering around trying to figure it out. The staff coming out the kitchen replenished food, but didn't talk to quest. You did everything yourself, drinks, food, etc. It was really strange especially for a RESORT, not. For the price and the service it is not worth the price.

Hotel is part of Govt camp area. Lots of shops etc. Hotel is there for skiers. No air conditioning in rooms. Fans only. Room was ok. Breakfast included. Breakfast choices ok. Close to brewery: walk right out front door.

Quiet, wooded area. Deer walk thru the courtyard. Large, newly remodeled room. Very comfortable bed. Our first floor King had a fireplace; shower had a rain head and was high enough for a tall person. Nice pool. Onsite restaurant was good. Free breakfast was adequate. Staff were all polite and helpful.

Stayed for two nights on a business/meeting trip and truly enjoyed the spacious rooms with fireplace and refer. Rooms are spread out in several buildings on the expansive property that also offers duplex-style houses. Staff friendly, business center available, clerk in gift shop helpful but said our group was "not spending enough money" with her...banquet food is average, though one morning we did have an omelet bar and the chef did well preparing omelets. One night we had an outdoor event with fire pit, crochet, and golf putting. Nice setting but the hamburgers prepared on a nearby grill were dry and cold.

We were very satisfied with our stay in September. The resort grounds were in a beautiful wooded setting. The golf right across the street was immaculate. The bed very comfortable. The outdoor heated pool was enjoyable with very comfy lounge chairs.The breakfast was a bit disappointing . For a premier resort the selection was poor (no waffles, potatoes chewy). The staff service could have been better. They weren't very helpful in answering questions. They weren't rude, just young and unprofessional. Overall we were satisfied with our stay and would recommend it.

This hotel is a great place to come and relax. Their front desk Associate Jack is great! very friendly and hard working. One of the nights we were there, apparently the houseman had walked off the job, Jack was rushing around to make sure guests were taken care of. This is awesome to see. Thank you Resort at the mountain, we will be back!

We stayed at this resort for 2 nights at building 7. The entire stay was pretty nice. Our room is big and clean. It feels like we were living in the woods. We can keep the balcony door open all night long and then breathing the fresh air and fall into sleep. This resort is big. There are a lot of free facilities. The resort staffs are really helpful. We defiantly will come back again in the future.

We stayed here as part of car club event. We loved the restaurants (see separate reviews on Altitude and Mallards), but I would not stay at the hotel again. The public areas are beautiful and well-maintained. I admit we had fairly high expectations when we got to our room, and it did not come close to meeting those expectations. The room was outdated (old furniture that had newer granite tops on it, old colors such as a brown rug, etc.). Anyone who has read my reviews knows I'm not overly picky about décor, but I am a stickler for cleanliness, and this room was not clean. The toilet bowl looked like it hadn't been cleaned in a while. On the second morning there was some water on the small counter (more on that later) and when I wiped it off the tissue I used showed black dirt, as if the counter hadn't been cleaned in a while. As I mentioned above, there was almost no counter space. As for towel racks, there was one small one under the sick that would hold one bath towel. On top of the folded bath towel they placed a hand towel and a wash cloth. On the back of the toilet they placed another bath towel, hand towel and wash cloth. They had the obligatory "Save the Earth" note saying if you wanted to re-use your towel, place it on the rack. Well, great. We could place one towel on the rack (it had to be folded to keep it from touching the floor), and hope it dried during the day, but what about the others? There wasn't anywhere to put hand towels! I've never seen anything quite like it! They could have extended a counter over the back of the toilet and put some more towel racks on the wall. The bathroom was small, but someone needed to take practicality into account. It was hot while we were there, but the pool isn't heated, so it is COLD! This is up towards Mt. Hood, so it gets fairly cold at night, and an outdoor pool probably won't get much above 70 degrees Fahrenheit, which is pretty cold water to swim in. I would be giving this place one star except it is in a pretty location and most of the people were pretty nice. We stayed three nights, and when we pointed out that the room was dirty we were given a $30 credit. There are privately-owned houses that are available through a rental pool...I would consider that if I need to stay there in the future. I will go back to eat at the restaurants, but I will not stay there.

I had never been to this resort and we went on a last-minute trip. We were upgraded to a fireplace king room, which was spacious and decorated with modern furnishings, everything looked very nice. Unfortunately, the bed was very firm! I'm a side sleeper and I woke up in the night and my shoulder hurt bad enough that I couldn't go back to sleep. Also, our alarm clock/radio randomly went off at 3:20am, so that also didn't help my nights sleep. A buffet breakfast was included with the room, and it was great! Eggs, sausage, bagles, yogurt, oat meal, fruit, etc. We also had dinner at the Altitude restaurant, and it was very good. The lights were a bit bright, and eventually they dimmed them! But it was quiet and there were 4 tables with couples, and it was quite nice. I would recommend for a quick getaway close to Portland! We walked to the spa, and it looked very nice, though we didn't get to use it. Just be sure to ask about the bed, if u require anything softer than a very firm bed! Otherwise it's a really great place!

The location is very good and quiet. The room was nice and comfortable. However, we didn't notice that we didn't have any towels until about 8:30 pm. I had to call the office three times over a period of 1 1/2 hour before I finally got some towels. Also, we were frustrated that they closed down the breakfast service half an hour early even though there were 14 people standing in line waiting for eggs and bacon. They said they had a banquet to prepare, but we paid for breakfast too! There is a mandatory resort fee.

End of season and no one is here. Huge comfy rooms with refrigerator, microwave and hdmi hookup to stream movies from your laptop. Pool and hot tub were awesome and free breakfast was included. Shampoo and toiletries were small size and maid device was spotty but room was clean and comfy. Nice property would go back .

We were in Welches to attend an event.. It had been years since I was here. Though I'd never stayed at the resort I was familiar with it as I had lived local many years ago. When we first arrived we went to the Mallard for lunch. Sat for close to a half hour before being waited on and receiving our order. It seemed as others were having to wait as well There should have been more wait staff.. Food was great... Checked into our room and for being a many started resort we were disappointed with a mediocre room. It was clean and all.. But only two paper cups for coffee and none for water. No hair dryer.. Very dark in the lighting.. The complimentary breakfast was only at the most on the warm side.. Nice choice of food. Did say they offered bloody Mary's and mimosas but no one came around to ask.. On the upside it is a beautiful setting.

I've lived less than an hour from here for 40 years and never knew this hotel was here. I'm glad my wife and I were gifted with a free stay. It's a beautiful facility that seems to perfectly balance the rustic outdoors with modern convenience with a hint of luxury. Easy check-in in a comfortable reception area. The rooms are located in different buildings and require a short drive. The rooms are huge. Huge. Nicely appointed, modern and comfortable...huge flatscreen with a ton of channels. Soft bed (too soft for me). Large bathroom with tile and marble. Really, just nice and comfortable. We had a fridge and microwave. The grounds are nice with old growth trees. We didn't use the pool or hot-tub, but it looked nice. We ate dinner and had drinks during happy hour in the 'nicer' restaurant. Service was polite and fun, but the food was so-so. We would certainly return again.

This hotel is just off of the Scenic Mt Hood Byway. It is a little difficult to find because the BW logo is nowhere to be seen. I was not sure that I was at the right place until i went inside to register. The rooms are large and well appointed. Very nice restaurant off of the lobby with a lounge. Also has a full service restaurant and bar at the golf course adjacent to the hotel. Beautiful wooed setting with pool and spa. Only negative is that they added a resort fee on at checkout that no one had mentioned when i made the reservation or when i checked in.

My husband and I stayed one night and played golf at the resort. So many things need improvement here. To begin with, when we wanted a sandwich to go when starting our round of golf, the only restaurant open said they were too busy. The little place called "Wee bites" that is supposed to be for that purpose was closed. Then we asked to use the restroom and were directed by the pro shop to where it was, and it was locked. We found some guy in another part of the resort who told us we'd have to use the one in the restaurant. There was a sign saying no coolers allowed on the golf course, but we took our little one with water in it and no one complained. Good thing as all the water jugs on the course were empty on a 90+ degree day. We saw the cart girl once and were able to buy the elusive sandwiches from her. She was nice. There was confusion at the turn as people were cutting in with no starter to control things. The course itself was nice and greens were beautiful. Once we checked into our room (#726) we found it to be huge with very dim lighting and a bed that sagged about 3 inches in the middle. It had a window air conditioner. There is no elevator and was no offer of luggage service. The bathroom was nice. We needed ice, and there was a room that said vending, ice and laundry. Inside was a washer, dryer, coke machine, and a small rusty freezer that looked like it hasn't worked in years. We went to the main building to ask for ice, and the front desk person sent someone to our room with ice. There was no bag for dirty laundry and no bath mat. There were two paper cups in the room that were not wrapped. There was the standard little Keurig with some coffee. The remote was not programmed to the TV; so had to turn it on and off manually. At breakfast, my husband asked for milk. They said they didn't have any. When complaining, there was absolutely no management on site. The place was run by college kids with no authority to do anything but keep saying how sorry they were. No way we'd ever stay at this place again, and it's a shame because the bones of the place are good. They need some management.

We really enjoyed our four-day stay at the Resort. The room was clean, well-appointed with a balcony that had a comfortable table and chairs--nice touch. The resort takes dogs and have a nice dog area for them. The complimentary breakfasts were hot with a lot of variety. And the grounds, wow, they are gorgeous. Best of all the place is located very close to the Salmon River Trail and Wildwood Rec Area--both federal parks, which are great for families as well as serious hikers. Finally, the staff was splendid--really felt like they appreciate us! Well done.

The hotel and grounds are beautiful. Comfortable bed..nice huge room with balcony and fire place. The bathroom was large with walk in shower. Clean and comfortable. After checking in we walked the trail and then walked across the street to the pub. We had a couple drinks outside. The photo is where we sat and could admire the moutains..Beautiful We also enjoyed the free breakfast. Eggs, sausage..bread. yogurt..fruit..and oatmeal..juice and coffee.

Resort at The Mountain was definitely not “average”, but a distinct mix of good, bad, and impractical. THE GOOD As the name implies, this is a resort, not just a hotel. This includes golf, tennis, and a recreation consultant as well as 2 restaurants (1 fancy/expensive, 1 less so). We didn't use most of this, but got some suggestions from the recreation consultant for local scenic drives that were excellent (and not at all obvious without his help). The rooms are well supplied (fridge, microwave, iron, etc.), the staff is helpful, and there is a nice swimming pool. THE BAD The resort is quite expensive, but on top of that we were quite angered by a hidden $15 per day “resort fee” that was never mentioned or included in the up-front price. We were told this fee is to cover all the extras the resort provides. We didn't find out about it until we checked out. This is sneaky, intolerable, and just plain wrong. And then there was The Great Check-In Disaster. On Friday July 15, 2016, around 10:30 a.m., the Resort's computer systems went down. The staff is obviously not trained to cope with a long outage. I am not sure how they handled check-out, but check-in that afternoon was a real mess. People trying to check in were basically told “Our computers have never been down this long before. You can't check in now, and we cannot tell you when you will be able to check in.” They talked for hours about needing a list of rooms that were ready for new guests. How long does it take to make that list? We especially felt sorry for a couple who had a “guaranteed early check-in”, as they had a wedding rehearsal to attend. They were not checked in early. Why couldn't the staff find just ONE clean room? This chaos went on for hours and hours, and numerous guests were getting pretty testy. The worst thing was that no plan and no special procedures had been put in place for check-in, even though there was ample time to do so. No one on the staff was keeping track of who had arrived in what order, which practically guaranteed a mad rush and ugly scene once the crowd was allowed to check-in. Finally A CUSTOMER took it upon herself (bless her) to be in charge of organizing that – going around to everyone, asking them what time they had arrived, and making a list of what order everyone would go in once check-in did commence. It worked beautifully, but the staff was not involved. The big question here is WHERE WAS THE MANAGEMENT? I almost felt sorry for the 2 staffers at the desk, who were under a great deal of pressure, and keeping their cool as best they could in a situation they obviously were not trained to deal with. But the absence of management on the scene is inexcusable. They should have been right out there in the middle of things, answering questions, taking the heat, and organizing the crowd the way the customer did. I guess they were all hiding in their offices somewhere. THE IMPRACTICAL Breakfast does not start until 7:00 a.m. This is at least one hour too late. Although most guests may not eat until after 7, a significant minority will want to eat before then – like skiers headed up to Mt. Hood. Breakfast was decent, but not great – choices were somewhat limited. Also, the showers were strange. Our bathroom had a large shower (no tub), divided from the room by just a single, non-moveable, floor-to-ceiling clear glass pane. This glass covered only about 60% of the shower, with the remaining 40% open. It had a little rectangle cut out of it so you could reach in and turn on the water without getting in the shower. But you can easily guess what happens – even if you position the shower head to spray towards the wall, some water escapes the uncovered 40% as well as the little rectangular hole, and gets the floor wet. This whole setup looked pretty, but was “too clever by half”, and didn't have the utility or functionality of the good old tub/shower with full curtain. The bathroom was very short of horizontal surfaces on which to put things. We were also given no drinking cups in the room, and told that no, it wasn't a mistake. They then provided us with some drinking glasses. In summary, if I needed to stay in this area again, I would take a very hard look at all the other possibilities before I would book another stay at Resort at The Mountain.

This is a great location to play golf and relax. It is about a 20 to 25 minute drive from Timberline resort, so be aware of that. Welches is a small town with not much there except a small strip shopping center (with grocery store, pizza place, liquor store, etc.) and not many options for eating out once you leave the Resort. That being said, the Resort is very pretty, and very nice. Not your average Best Western at all. It feels like a resort with some hotel rooms, some cottages, etc. Highly recommend for spring, summer, and fall.

Unfortunately, I was only passing through. I could stayed there easily for a few days. Rooms are generously equipped with a patio or balcony and have all amenities. The resort has a pool and tennis courts. The golf course is not far away. The Columbia River Gorge with its many sights can be reached easily and quickly. The restaurant has a good but not too large menu selection. The service is very accommodating. For breakfast, which is included in the room rate, there is a cold and warm buffet.

Overall, great hotel/resort and a good "purchase" for Best Western in the Mt. Hood area. Great amenities (3 golf courses, spa, recreation facilities, etc...) full breakfast available complimentary to resort guests. Ideal option for the Mt. Hood Village area for any season or guest dynamic.

We were just passing through and stayed one night but we had a beautiful room overlooking the pool. There is so much to do here you could stay a week or more. The room and bedding were luxurious and so comfortable. The staff for the most part was extremely nice and informative. (One must have been having a bad morning) We enjoyed walking around the property and eating a the very nice cafe overlooking the golf course. We then went in to have drink and play some pool. Very relaxing resort.

The prettiest place we have ever stayed. The grounds are beautiful, with golf on property. Highly manicured. Clean and the beauty can't get much better. private and quiet. Excellent room with big bath rooms. Plenty of parking and a nice drive around the area is also a must. Only wish it was closer to California for another visit.

My wife and I stayed for one night. The location and grounds were beautiful. The mourning breakfast was free but the eggs and oatmeal were cold. There was no orange juice. We left and later that day I got a email from American Express that someone tried to charge $2000.00 at a Target. When she looked in her purse $150 was missing. The only time she didn't carry her purse was when we went to breakfast. Someone with an key went in while we were out. We were 100 miles away when we'd got the email so we didn't report it.