Best Western Plus Waltham Boston

Excellent and clean. Com venues location to all. The breakfast was plentiful and fresh. The breakfast staff was amazing. And attentive. Despite guests taking advantage - they remained calm and professional at all times Thank you for easy parking too.

We were a student group that stayed two nights. Pros: nice and clean. Everyone loves the gym, the best on the trip. Nice pool - tough none bothered to go swimming haha. Gorgeous free breakfast, the best on the trip. Cons: kind of old and outdated. Two of the rooms the showers don't work. The TVs are not smart. There not even a movie channel, not even for a fee The restaurant, the Copper House Tavern inside the hotel serves great food

This hotel does not record guests car license plate information. This hotel refuses to help if a guest blocks in another guest while parking. The Manager says to have the car towed inside of trying to locate the guest. Does not care about Reward Membership or customer loyalty

Excellent breakfast including eggs, bacon, potatoes, pancakes, fresh cut fruit in addition to usual breakfast items. Plus specialty coffees were offered in addition to regular. Gentleman in charge kept a well stocked and clean area. Our rooms were clean and spacious, staff accommodated our request for rooms close together.

Excellent clean well maintained rooms. Very clean throughout the whole hotel. Friendly helpful staff and location for our needs was great. Parking was plentiful and free which was a bonus. Great overall experience. Would definitely recommend.

We enjoyed this hotel. Big room with a balcony. Room was clean. Bathroom very small. Good selection for breakfast. Friendly staff. Would have liked the pool to have been warmer. Restaurant had decent food & drinks.

You won't be disappointed. Very clean hotel And friendly staff. Great place to stay. I felt safe. The beds are very comfortable. You feel very comfortable and welcomed While staying here. The rooms with the balcony are my favorite.

My husband and I go about every 6 weeks to the Boston area to visit our children. We most often stay at the Best Western Plus in Waltham as it is about 20 minutes from Newton where our kids are. (Hotels closer to Newton are unfortunately quite pricey) We stay here because the rate is fair and the rooms are large and always clean AND their breakfast is better than most hotels as their selections are plentiful and they provide good quality hot and cold food. We did like the amount of towels in the room but they recently stopped extra towels as I am told some naughty people are taking them home! How chinsy and now I have to ask the front desk for extra (as they do provide them but it's inconvenient!) I would like to give a shout out to Ruth, a manager as on the morning we were leaving for the hotel last month( 6 hours away) my husband had chest pains and we had to spend the weekend in the hospital instead of in Waltham.( He is fine ) Why the shout out: well the hotel's cancellation policy states one must cancel the day before and obviously our emergency didn't allow for that. Ruth was so understanding of our real situation and did not charge us. Thanks Ruth! We were there this weekend and tried to thank you in person but we did not connect as we leave early and returnelate. In any case, I recommend this hotel for people who want a clean, decent size room with a great breakfast. Don't except luxury: just a good ploce to lay your head.

Went to the Boston area for a historical vacation. Boston is very expensive but this Best Western Plus was very reasonable for the area. I liked that it was only about a ten minute drive to Lexington and Concord. The Minuteman Park was great for history buffs. Downtown Boston was only about 25 to 30 minutes from this hotel. There really are no stores or food within walking distance of the hotel other the the hotel restaurant or the other hotels restaurants. There is a grocery store and a couple of fast food places (Boston Market and Subway) maybe a 5 or 6 minute drive from the hotel. The lobby looks pretty fancy but the rest kind of looks like your standard hotel. The room was clean but the carpet in the halls and room looked like they could use a good cleaning. The beds were comfortable. I'd say the biggest con was there were a few little black flying insects mostly in the bathroom. I didn't say anything because I've seen these before and there weren't that many. However, the last night of the the three nights I stayed I saw quite a few. Also there were some stains on the floor of the 2nd floor elevator lobby that weren't cleaned up for 2 days. Not a huge deal but c'mon, nobody saw that? The breakfast area was clean and they had a good assortment of choices including eggs and sausage. Overall I think the Best Western Waltham was the best choice for a few days stay in the Boston area.

No hesitation in recommneding this location. Abundant breakfast choices, spacious rooms, and a remarkably pleasant welcome to the property. We wish we'd had time to use the pool and visit the tavern. Perhaps another trip will include more play and less work!

Best Western is one among the best hotel in Massachusetts and in the New England region. I became a Best Western member and I have been enjoying all of the perks and advantages that they provide. It will be a good thing if you experience it yourself.

Second time we've stayed at this hotel when visiting Boston. The hotel is in Waltham, a suburb of Boston, but this means free parking and a very short drive to Boston proper - or better yet, convenient public transportation! There's a tremendous amount of sightseeing to do within a 30 mile radius of the hotel. Waltham and Wellesley are great little towns and Lexington, Concord, and Salem are all just a short drive away. Perfect location for visiting Boston proper and the suburbs! Outstanding breakfast! Hot and cold items. Sausage or bacon... eggs... pancakes... bagels and english muffins... tortillas... cheeses... salsa and sauteed onions and peppers... oatmeal... banana or blueberry muffins... yogurts... multiple self-serve juices and hot beverages including cappuccino... It's a nice looking hotel - has some character in the architecture both outside and in. The indoor pool even has an 8ft. deep end! Comfortable rooms/bedding/furniture/showers. The bathrooms are a bit cramped and the toilets are set too low... but quite serviceable bathroom and the main room is fairly large. Balcony rooms are available, but standing room only. (Still... I'll take it rather than no balcony at all.) The hotel has its own restaurant as well. Sports bar/tavern vibe. Nice enough! Listen... for a 3-star hotel... it's all you can ask for.

This is your basic hotel, nice, but no frills. The free breakfast spread was very good compared to most, lots of selections to choose from. Our room was clean, however, we did not receive Housekeeping service that was expected. If we were in the area, we'd use this hotel again. It's a trek to get to the city, but the price is right and no extra charge for parking.

The hotel is conveniently located if one wants to visit Boston but not pay high Boston hotel prices. We found the room large and quiet and while we could do with less noise from the AC, we were ok for one night. We really liked the breakfast and especially the coffee machine (that was also accessible beyond the breakfast hours).

My new car Mazda CX-5 (leased a month ago) was vandalized in the Best Western Plus Waltham Boston parking space between 7/2/2023 9-30 pm and 7/3/2023 10-30 am. They tore off the wheel arch molding and left the parking space. I tried to look for the arch molding in the parking space. Unfortunately, I did not find it. There was no security staff in the hotel. The hotel manager was absent from 7/3/2023 to 7/5/2023 too. The hotel staff didn't want to help to identify a vandal or his/her car. They said, the hotel has no cameras. They suggested to call a manager, but a manager didn't answer. I called to police. Also the hotel didn't apply my $50 BW gift card (it was applied in the reservation), and charged the full amount of stay to my credit card. The hotel staff refused to help in this matter and recommended contacting the manager. But it is not possible to contact the manager at this hotel. I disputed the transaction in my bank. I do not recommend this hotel. If you don't want your car to crash, stay at another hotel.

Stayed at this hotel several times, however the room cleanliness has diminished considerably with each stay. Breakfast would be the only reason I would recommend this hotel, but other hotels very close by also offer breakfast, so for best overall experience, stay at the other hotels.

The whole team from Manger to breakfast host were the best! Breakfast dinning area was kept fully stock at all times, Emerson the host is the kindest and most helpful host ever. We wanted to check in early, they did not have a room ready so Ruth the manager let us drop off our luggage so that we can explore Boston while waiting for our room, that was very helpful.

We came here for the pool and it was great just a lot of chlorine which made my son sick. Definitely more of a in and out situation. Having a restaurant right in the hotel was awesome, their food was very good.

I expect that in normal times, this hotel would be a fine, standard travel hotel. However, they were clearly lacking staff and it was not a great experience- dirty pullout couch with items from previous guests, dirty facecloth in the shower, no window screen so bugs in the room, broken air conditioner, pool not vacuumed…. We were supposed to stay two nights and left early instead.

The room was pleasant, nice bed, plenty of space, nice deep tub, good shower, nice real breakfast. They had a room available with no notice, during a quick freeze that left my high rise with no heat or electricity, due to frozen burst pipes

We were allowed to check in early, as we wanted to drop off our stuff and get settled before heading over to the track meet at Boston University. Check in experience was excellent!. Room was spacious, very clean and had everything we needed. Loved the 24 hour hot beverage station and the breakfast was excellent. Work out room was one of the best I've used at a hotel in this price range. Would stay here again if in the area.

This hotel is not far from boston downtown or the airport, about 20 minute drive. Easy access to expressways too. The complimentary breakfast is a great deal too. The hotel is clean and the staff are friendly especially Emerson who works in the dining area.

My apartment flooded, and my family and I needed a place to stay. The staff were very accommodating when extending our stay at the last minute and helping us with our 6 month old child. They kept us happy while our apartment was being worked on. Thank you so much!

Friendly staff, great amenities, quiet rooms. I brought my spouse to celebrate his 62nd birthday. I called ahead to inquire on places for dinner and where to purchase a cake. They were able to give me all the information I needed.

Everybody that worked here that we met were very pleasant. The facilities were clean and very easy to find the basic needs. Breakfast was good and the staff kept it stocked. The Hotel was located in easy driving distance to what we needed.

Front desk and check in was fine. Lobby was very clean unlike the room. Room need a big overhaul. The thing that gets me is the loose toilet seat, don't the staff clean and notice this and tell someone, its only two plastic bolts!

Absolutely lovely stay with my three small kids. The pool was a bit cool but pool room was very warm so that was nice. Tub was good size and pretty deep for the kiddos to bathe. If they run out of towels ask for more, I thought they were not providing towels in the pool area but they are :) great breakfast, the pancake maker is automatic but ran out mid breakfast when we were there. Nice restaurant, called to order. Rooms were quiet and location was close to the highway. 5 min to moody street and 20 to Boston Every staff member was lovely, thank you!

I want to thank the folks at the Best Western Waltham for making my most recent stay there a comfortable and pleasant one. Leah, Ruth, Emerson, and Sam in their various roles are always so kind and helpful in booking my stay and making sure I have a great lodging experience when I am there. I can concentrate on my appointments in the area, and not worry about my lodging. It was raining on the first night of my stay, so I was really happy about not having to leave the building for dinner, because of the really nice restaurant on the ground floor inside the hotel. Thanks guys, I look forward to seeing you all again! Rich P.

I have stayed at this hotel many times and have always been satisfied. The rooms are a decent size, the beds are comfortable, wiffi works and the breakfast is the best done we've been too and w travel alot.

Normally I don't write reviews but I feel compelled to write a review about my family 1 night stay at Best Western Waltham 9/23. First and far most the price of the hotel was great (A+) compared to others in the area. Great customer service, check in and out was quick. The front of the hotel and inside the lobby area was clean and modern. The easy access to the pool was great but it should be more private. The last thing I need is people watching me while I take a dip. Similar to other reviews, the room itself was dated and in great need of some TLC. There were 2 full size bed with clean linen. The mattress and the blanket could have been softer, but that's just me comparing other hotel bed to this 1. I guess you get what you pay for. The carpet is in great need of shampooing/deep cleaning there were stains all over the carpet. The moisture/mold issue in the bathroom should be address along with new shower fixtures/shower curtain. You shouldn't need written instructions to tell you how to turn on the shower. I'm glad the hotel offered breakfast even though it was ok (B-). Overall our stay was ok . Would I stay again I doubt it. However, if you're tight on budget and you don't care about the issues mentioned above then this is the hotel for you. I'm not recommending this particular Best Western.

Stayed here for a night in early September. The lobby and common areas are well-appointed, and clearly "newer" in construction. However, once on the room levels of the hotel, you can see how old the building really is. While the rooms were dated, everything was satisfactory - plenty of space, TV worked, comfortable bed, bathroom was well stocked, etc. The breakfast had ample options - it wasn't just loaded with carb-heavy foods. I wouldn't hesitate to stay here again.

The room needed a deep cleaning of the carpeting and walls. The shower head was rusty and a piece was missing from the toilet. The beds were clean and comfortable. The continental breakfast was basic. Eggs were not worth eating, fruit was sour, and they didn't have pork alternatives during my stay. But they had cereal and small pastries and the coffee was ok.

The staff was wonderful and helpful. The hotel was clean and the breakfast was awesome. The food was hot and the variety was incredible. The dining area was immaculate. Will definitely stay here when in Waltham.

Listen. I'm a snob. I like grand dame hotels... resorts... inns... fru-fru B&Bs... I'm a 4-star/5-star kinda guy. But being in the SUBURBS of Boston was convenient for our purposes this time around and from a Tripadvisor search the Best Western Plus Waltham was exactly where we wanted to be... and offered an indoor pool and complimentary hot breakfast. (Oh! And free parking! Try getting that in Boston proper!) The place LOOKED cool (kinda retro chic) from the website photos and was recently renovated. The rooms were large. Bed was comfortable. Shower was fine. Toilet was set a bit LOW for me... but... oh, well. Nice sized TV; decent channel selection. Clean room, nicely decorated. A bit nicer than we'd expected. Public spaces were pleasant... I'd even say more "upscale" than expected. A couple guest PCs located in an alcove in the main lobby area. The indoor POOL was GREAT! Larger than I'd expected (from the photos) AND... an 8 ft. deep end! VERY enjoyable. Great for kids and adults who are "pool people." Could have been a degree or two warmer... BUT... it wasn't cold. Just a slight chill factor when you first got in. (Maybe 80-degrees.) BREAKFAST was frankly MUCH better than I'd been expecting. TONS of bacon on Saturday... sausages on Sunday... both days there were potatoes and BOTH scrambled eggs AND omelette-rounds for making your own breakfast sandwiches. Oh... and CHEESE! There was also this cool automatic pancake maker... and fruits and yogurts... mini-bagels, English muffins, assorted breads... pre-packaged muffins... GREAT location! Ten minute drive into Boston proper. HIGHLY recommended.

Over a 7-day period, we were moved five times due to issues with our rooms: carpet with cigarette burns and carpet bunched up in the various parts of the room; insufficient plugs, you had to unplug either the coffee maker or the TV to plug in your laptop at the desk; office chair at desk was broken, you couldn't raise or lower the seat due to handle being broken; toilet not secured, it would rock every time we sat on it; closet wasn't usable as the doors would fall off; drainage plug in the bathtub broken - it could come completely out, which was the only way you could take a shower; dead electronic key card scanner on room door; balcony door that couldn't lock; and mold on the ceiling in the bathroom as well as in the corner of the room by the desk. No A/C or air circulation in hallways of each floor; made for very hot and smelly hallways that often smelled of cigarette smoke. Sticky floors outside elevators and breakfast area. I would not stay there again and don't recommend it. It was not worth the $2,700.00 we paid. That said, the staff were very helpful.

Tips to those who are part of the DoD, when making reservations do not make them with this location. I cancelled and I have phone records to prove it, but no confirmation. Called to make reservations for my team via the 800 number. Person on the other end did not know if they take per diem at that location. So, I called the hotel direct and was advised that they did not, so I cancelled since this was a TDY. My team and I stayed at the nearby Hyatt. To my surprise, I still had a balance on my government card. Inquired about the charges with the institution who informed me it was the Best Western. I called and a rep (who was very sweet) said it shows that I stayed for three nights. I informed her that was incorrect. She repeated that and I said what time does it shows that I checked out? She said that it didn't. Then she kept reading and said this charge was for a no-show. I said that I cancelled that reservation due to the hotel did not honor per diem. She informed me that they do/did. I stated, if that were the case my team and I would have stayed there to be near our customer. She then stated that she could not do anything about it and I would have to speak to a manager. When I finally got the manager, I was told they do not make mistakes, but yet going through my "stay" several mistakes were found including the wrong email address (which is why I never received confirmation of reservation nor cancellation. I called corporate because I knew I was not going to get anywhere with anyone saying that they do not make mistakes and was given a ticket number, but was told that the hotel would have to resolve this issue. Of course, never heard anything back. I went ahead and paid the bill because I do not like to owe anyone and have a blemish on my record despite whatever the issue was. So, cautionary tale, make sure that you received an email AND write down the VERBAL confirmation of reservations and cancellations. To the DoD, use DTS for your reservation even if the hotel that is used is a group lodge.

Hotel was clean and neat, breakfast was well above a normal free hotel breakfast with hot eggs, meat and homefries as well as cereals and fresh fruit. Indoor pool and workout rooms were very well taken care of. Guest rooms were neat and clean, only negative was no built in USB charging stations in the room.

Only reason I gave it a 1 is because Jean at the front desk went out of his way to accommodate me with such understanding. Hotel looks nothing like the website, room dirty, walls and doors dirty, lamp film of dust, curtain stains, room smelled, bed you can feel the spring. It looked and smelled and felt like a motel. Would not recommend this hotel. Breakfast tasted like plastic eggs and sausage I questioned. Juice was watered down

I had a very nice stay at this property. Some of the previous reviews were questionable but I am happy to see that those issues were resolved. Emerson greeted us every morning with a smile in the breakfast area with a well stocked selection even 30 minutes before closing and cleared our plates. We did have an issue with our A/C unit that the manager Ms St Louis worked quickly to resolve to our satisfaction. The property was well kept and clean. The towels were new and fluffy. Still not cleaning the room daily due to covid but they will take care of trash and replenish towels upon request. Overall a really good experience.

I used to love staying here (and have done many times over the last 4 years), but things have gone very downhill lately :( Some things in my room were broken (the TV remote, the shower drain). The shower head needs serious cleaning. The air-con was very poor. People were smoking pot in the room next to mine. The stairwells were filthy (including lots of cigarette butts littered everywhere). And there were a few dodgy characters hanging around, two of whom were clearly not guests but hung out in the lobby and even went into the elevators… That being said, staff were SUPERB — welcoming, fun, smiling — and I was pleasantly surprised by the welcome gifts as a BW Diamond member (thank you!). Oh, and what's with the fridge freezing everything and ruining all my food!?

This hotel's greatest asset for us was the bar/lounge as we arrived at 1pm and were forced to wait two hours before checking in. Apparently this is a strict policy or at least it was for us. It was our first time in this area so we didn't want to venture out too far. Front desk was less than caring, no rewards recognition, no ideas about where to go or what to do. Hotel was fantastic - front desk was bleh - rest of staff encounters were courteous and friendly.

If you are looking for something decent at an affordable price then this would be a great place to start. This location is also conveniently 10 minutes away from all your travel needs (CVS, Walgreens, etc.)

Clean hotel.... Good location Staff was friendly.... good breakfast with lots of options Went to use the pool and it was freezing cold so that was a bummer They have a nice gym and the restaurant attached to the hotel is good.... plenty of parking

Stayed here for a night and it served its purpose. Room was about $145 plus tax. Nice location and could really do more with some oversight. Lobby is nice and staff was nice. Hallway floor looked like they hadn't been vacuumed in some time. Guessing they just pick up the bigger things and skip the vacuum. Our room rug was similar. A simple walk hall around by management would have found a small orange peel, small paper, and other things that left just a bad first impression. Room was fair, a bit outdated with some worn areas around the bathroom and entry to the rooms. Room design was nice with good amenities. Pool was nice and deep at 8 feet, which is rare to find ...very nice. Exercise room was also very nice. Breakfast was a help yourself and had plenty to pick and make. Very nice man sitting in the breakfast area waiting for cleanup and restocking. Giving it 3 stars, as it was average and missed on the small extras that would've been easy to come thru on.

Return visit to this hotel. Easy to get to, plenty of parking. Check in was super easy and the gentleman behind the desk was friendly and easy to work with. Clean and comfortable throughout. Great hotel gym, maybe the best of any. Clean and spacious room, smaller bathroom but clean and stocked. Decent breakfast in the morning to get you going. Look forward to my next trip

I have stayed at the Best Western in Waltham many times (at least a dozen) when I need to journey to the Waltham area for appointments. This stay was no different from previous ones. Check in is a breeze, and there is plenty of free parking. The staff as usual was friendly and professional. During this visit, management and staff such as Leah, Ruth, Emerson, and Annie ensured my stay was as great as it has been every other time at this hotel. The room was clean, well-stocked, and quiet. The hotel has a really nice restaurant inside the hotel, which was quite convenient the evening I arrived, because it was raining. The restaurant is the Copper House Tavern, and it has an eclectic and reasonably priced menu. There is also an equally nice dining room in the hotel which serves a great complimentary breakfast every morning. It is worthy of note that in very close proximity to the hotel are many sites and services that may be of need or interest to other folks that may have to travel to this area, such Mass General Brigham Hospital West, Costco, Interstate 95, and a filling station.

First and last time ever going here, I went with my 14 an 2 year old to go swimming an the bathtub was beating gross an toilet clogged with every flush!!! No privacy when swimming everyone can see in the pool outside and in

You get what you pay for!! Rooms were old and dirty and reeked of smoke. Pool was closed bring maintenance our whole stay, which was disappointing for my son. Housekeeping I felt with were very rude! The only positive was the free quick breakfast was very good and clean with a nice little variety!

The staff was very helpful and went out of their way to address all our needs, including a later checkout, and assistance with direction to Mass General Hospital when I was receiving two days of medical treatments. The restaurant had a great menu with lots of variety, and plenty of healthy choices. We ate dinner there twice, and were wowed by our meals and the attentive, exceptional service.

The worst ever 1 star hotel everything dusty dirty and grimey the room are not clean like they should hair in tub stains all over sheets and bed heat pull out of the wall in the middle of winter noises like a fan running on and off in the wall all night the worst experience ever would never suggest anyone to stay here not sanitize in the middle of covid..

I stayed at this Best Western for a night and I'm glad that was it. The restroom was not cleaned well because it still had hair in the shower. The paint was also peeling off the ceiling and had mold spots from water damage everywhere. The heater in the room also made a really loud clicking noise making it so you couldn't fall asleep with it on which was really unfortunate since it was below 30 out and the room couldn't have been more than 60 degrees so I was freezing. I will say the staff was very nice though and check in and check out was a breeze.

The outside and lobby look renovated, but the rooms are very dated and tired looking. Rooms have older carpeting, dim lighting And the rooms have very thin walls. The staff was helpful. Overall, I expected more.

This is the 4th time we have stayed at this BW+, and were a little disappointed at what we thought was a solid hotel. Of Course this is COVID, but basic levels of service must be maintained or elevated to adjust for safety protocol changes. Having a policy to not service rooms because of COVID is understandable, then support the policy by boosting logistic support to your guest without them having to constantly calling to have bathing supplies, towels, and room servicing needed. Having all amenities in good working order. We requested room house keeping service a couple of times, but did receive them. We were out all day and did not return until late evening and I guess our request did not make it to the day time manager. When we request during the day we were given a very "New England" no nonsense style informational briefing on what the COVID policy was. We made another service request. House keeping never made it. We also reported that the room phone was not functioning. Although I do have to say when we need stuff brought up it was PDQ, Soap and Towels anyway.

We requested a handicap- accessible room as I am disabled. Followed up with Johnny the day before check-in who noted our request. Upon getting to room, no handicap access. Night clerk said they could switch us in the morning. Next morning, the morning clerk said it would take awhile as they were getting the room cleaned. Returned late afternoon thinking that was plenty of time to clean and the next clerk said they didn't have any available and couldn't switch us. It was a very busy weekend in Boston, and no other hotels were available by then (under $350/night). So we were stuck there. A HANDICAPPED ROOM request is not because it's a fun idea- handicapped people need them TO GO TO THE BATHROOM and bathe. If BE Waltham didn't have any available, they should have said so, all three times. At least I would have known to look elsewhere sooner, not the day/ night of. A plea to those of you who might request them because you like the spacious showers, etc, but don't need them- please leave them for those like us who need them...thank you!

Stayed here with my Friends/ co-workers while we were in town performing some emergency crane rail repairs. Most days were 12-14hrs long. The hotel bar was nice to be able to get a quick bite to eat before heading to the room for a shower and sleep.

The hallways and rooms needed vacuuming and there was mold-like stuff in the bathroom. The staff was very apologetic and blamed it on postponed renovations and a lack of staffing. We were given a choice of other rooms. We selected one that was better, but it turned out the air conditioning unit made a lot of noise. The toilet seat was loose. The staff was apologetic and helpful. Everyone seemed to be trying, but what can they do.

This hotel did not live up to the standard that we have enjoyed from staying at other Best Western Plus hotels. I would label this hotel as a standard Best Western. However, we did enjoy our stay. The rooms were clean and the service was great. Sam at the front desk and Pete in the restaurant were the best. They both deserve a raise.

Our room AC did not cool the room and the ventilation ducts were filthy. The breakfast menu was good. Check was efficient. Location was central to our needs. Parking was easy and secure. Room cleanliness was the issue. Not sure I would stay at this BW again.

Not expensive. But a little musty. TV does not stream any movies. No bath tub. Rooms to not have sofa. These days no room service - we had to bring our trash bin down to the lobby to empty it. Free breakfast.

I stayed in this hotel in 2019, and the experience was amazing. I had no concerns about my current booking until I arrived and witnessed a very poor quality outside inside and amenities. It's something is not done about this hotel, I will never stay there again. I'm requesting a full refund based on the condition of this property.

My friend and I chose this hotel for our New England road trip because of the affordable price and central location to all of the places we wanted to adventure to. The room was clean, the beds were firm but comfortable, the pillows were perfect for me as I don't like pillows that are too puffy. The bathroom was spacious and clean. The included continental breakfast was awesome and we enjoyed it the entire week of our stay. You could make your own breakfast sandwiches and pancakes, and there was an assortment of fresh fruit, chobani and yoplait yogurts, coffee and juice, six different cereals, and a handful of other miscellaneous items. The pool area was very nice and very clean but the pool was a little too cold for me liking, but the pool was kind of just a bonus for me and not an amenity I was seeking out for this trip. Parking was free which was awesome, I've stayed at hotels that charge $30 per day! Easy check in and even easier check out. Would absolutely stay again and recommend to anyone coming to this area!

We've stayed at this hotel several times when going to Boston. Restaurant attached as well. The morning breakfast provided are good. Easy to access and navigable to Boston. 35th Anniversary trip to Boston to celebrate, and do the Whale Watch. We enjoy the city and try to go when we can.

Stayed at this hotel in the past and liked it so was looking forward to returning to someplace familiar. The check in was easy and quick. Hotel is clean throughout. Room was very clean and comfortable. Used the gym which is awesome with the equipment they have there. Plenty of cardio items, and weights. Copper House Tavern that is part of the hotel is excellent. Big bar with plenty of room and the food and service is excellent. Good hot breakfast in the morning. Only complaint like all the other hotels now no longer have Bibles and i dont understand why for those of us that like them available.

We understand that there's no maid service but what about CLEAN towels. Yup, it took an entire day to get blean towels. There is a NO SMOKING within x amount of feet of the building. There on the bench about 10 feet from the front door AND right in front of the sign, people smoking. Complained to the desk clerk who said "nothing we can do." Everytime we went in and out, it was like walking through a disgusting smelly smokey room. YUK! The front desk personnel especially Johnny was nasty and not helpful. He obviously doesn't belong working with the public. Management doesn't care as we left a message to have her call and never heard back from her. I spent 10 years in the hotel industry and would have been out of business if I treated customers the way Johnny treated us. Best Western should stop their association with this place. We wouldn't let our dogs stay there.

I stayed at this hotel from May 3 through May 7 and had signed up for the offer of a $25 Best Western gift card for each night of stay. I have contacted Best Western 4 times and have only received their DO NOT REPLY email stating they will check on it. After 2 months, it appears they are not going to honor their commitment. They are still offering the gift cards, but if this is your enticement to stay there, don't bother. The hotel was adequate, although the sofa in the room was badly stained. The modified breakfast due to Covid is very poor, but I suspect it will be the norm for them now. I chose this hotel simply because of the attached indepentently run restaurant since I had no transportation during my stay. The TV service does not offer any premium channels nor movie rental.

The hotel was good, it provided Free Breakfast, Fitness, Pool (Not opened due to Covid-19), and restaurant. It is 25 mins from Boston, 9 mins from the train station and you can take Uber or bus from the hotel. The staff was okay, the breakfast bar waiter was really good exceptional, the lady on Saturday was horrible. The service was fair.

I don't review much. In cases of poor or less-than-desired hotels, I tend to let things go. However, when a property is either wonderful or simply terrible and a rip-off, I feel that a review can/will be welcomed by the 'brand' (corporate) so that the issues can be addressed, or the review will act as a caution to travelers that spend hard-earned resources (and time). In this case, I am writing to warn potential customers and travelers. And I do not do this with pleasure - or lightly. Here is a PARTIAL list of issues: 1. Upon check in, 'Zaine' at the desk was really lovely. My room was not. I washed my hands upon arrival and the sink would not drain - pushing the drain plug to enable this, I found the drain was broken. I changed rooms. The second room smelled like vomit...strongly. The heater was at 83 degrees; they were obviously trying to dry a 'cleaned' carpet. I changed rooms. The third room: the sink had no COLD water at all. The control for that was not working - but I stayed there, because it was the lesser of the evils. The carpet was burned in dozens of places, as were the curtains. Paint was chipping in several places. The furnishings were ancient. The fridge did not work...it needed to be defrosted. 2. My brother's room: the closet did not close. Burned carpets and filthy bath. 3. Elevator and walls/floors of entire hotel FILTHY. 4. Bartender at their restaurant was RUDE. Seemed to be too busy to really be friendly - and the bar was empty. 5. Desk person told us rooms had been recently renovated - we asked for two of those - she told us though, that she had NO IDEA which rooms! So why mention it? 6. My brother was charged twice. When he questioned this, the new desk person told him he'd have to take it up with the manager. He did so. Without response. The desk person LIED telling him that the manager had left for the day. But we'd seen him 20 minutes before! OH..sorry...maybe he's on property - I'll page him...with a promise we would hear back from him about the overage. We left phone numbers and were told we'd hear in 30 minutes. Never heard back in two days. 7. The free breakfast food (all except the packaged yogurt) was disgusting, although the staff member there (a man) was very kind. I have written to Best Western Corporate. I want a full refund. One does not pay hundreds of dollars for services that are not delivered, for a rude and lying staff, a filthy property and rooms that simply do not...work. This is theft. It is probable that you might see and 'automatic' response from a manager or the property in the normal reply below - I don't know. But it will likely be a placating and dishonest lie. DO NOT STAY HERE - there are five other hotels within eyesight - I've stayed in three of them and they are ALL better than this fleabag.

The front desk staff were very pleasant during check in and check out. The room had a strong cigarette smell and wasn't very clean. The carpet in the room was so dirty that when I stepped into the shower the water turned black The bed was also very uncomfortable. Did not know before arriving that gym was closed.

Covid restrictions have changed the amenities at this Hotel. It was very clean and safety precautions were in place. However, breakfast was limited, and the room had a very noisy air-handler, hot water was very slow to arrive, and clock radio was non-functioning. However, it was clean, good WiFi, and microwave, small fridge, coffee maker, was a plus.

Dirty rooms. Inexperienced help. We checked in to find long black hairs on a pillow, chewing gum stuck to the carpet, food and coins under the bed and remnants of a banner stuck to the wall. Overall the sheets were threadbare and the towels were frayed. The front desk girl did not know where the stairs were. The only good thing was the manager comped the room! Oh I forgot the coup de gras was housekeeping walked in on me unannounced while I was changing.

I don't know where these excellent reviews are coming from. The “Plus” is not what we experienced at all! I arrived and there was water damage in the bathroom, The enamel in the bathroom tub chipped so where I thought it was dirty,the carpets were dirty, there was a stain on the shower curtain, and water damage over a bed on the ceiling. Called to have my room changed and before they could, he asked “have you slept in the bed yet?” Which tells they had no intention on cleaning out the room. It's COVID, clean the room!!! So I had my room switched from water damaged bathroom to a mold infested room. The second room had a broken closet, cracked sink, another beat u tub, dirty desk and broken drawers! You can tell that neither one of the rooms I have been cleaned - ever. We cleaned with Lysol wipes and the amount of dirt was unreal! There has to be a level of cleanliness that they're are unaware of. The carpets were definitely not clean because I found food, stains on the wall, on the curtains and trash behind a chair. Door locks weren't secure. I've never stayed in a hotel so filthy! It's now dubbed the Bates Motel. I will never ever stay here again. Nope. I don't recommend it. If “pay cheap, get cheap” was a hotel, it's undoubtedly the Best Western Plus in Waltham, Massachusetts!! That was neither a deal or a steal, it's the waiting area before the entrance of hell. I was set to stay three nights, I only stayed one. With the nights that were non refundable maybe they use the money to buy cleaning products and actually use them! Unacceptable and a total nightmare.

I picked BW Waltham because of the location and because of the value of the brand. I was pretty sure that I made the right choice. I was right on many things but was a little disappointed with a few as well. The check in and check out was super quick. I love the fact that even though I arrived early that my room was ready and I can relax in my room after hours of driving. Because I was with my kids I needed some extra blankets and pillows, so I went downstairs to ask for extras. The person who helped me check -in was no longer there and was replaced by a different person. I wasn't expecting to be interrogated about how many people was in my room and how I need to pay extra because of the number of people in my room and because I didn't put in the right amount of people during my reservation. I explained that in all my times making hotel reservations that I always just look for a room and select the ones that matches my need. I tried my best to be as courteous to the person I was talking to, but it was getting a little tense so I just asked how much are you gonna charge for my kids. That's the time when I was advised that "kids stays free." I wish they didn't bury the lede and that would have lessen the frustration a little bit. The hallway smelled like weed my entire stay which seeped inside the room. Not an ideal smell to wake up to. I decided not to report it because obviously based on the other reviews that the entire hotel smells like that. I picked up the to-go breakfast after our second night, so I asked for 4 bags. Again, I was immediately asked on how many people was in my room because I am only supposed to receive one. I totally understand that with the current pandemic that there are a lot of cost-cutting initiatives for different establishments, especially hotels that are franchises but for muffins and granola bars I was surprised how I needed to justify why I needed 4 bags. The following morning it was a different person in the front and when I asked for breakfast again, that individual advised me what they had and happily gave me what I asked for, a better way to start the morning. Our room was clean enough, it's a hotel with quick turnover so a few missed spots is expected. I am very happy with the cleanliness of the room. Overall it will be my 3rd choice for a hotel if I ever go back to the Boston area.

Despite the pandemic we had a great experience. Friendly, helpful staff and a comfy room at a great price. They accommodated us as well as they could within the state guidelines. Grab and go breakfast, scheduled fitness room/pool times, etc. It was a great location and easy to find being from out of town. We will definitely stay again.

I stayed here for one night... It was a special night. Our room was horrible the chair was broken. And the room just out of date. Then the second room was ok... The wall paper was coming off the wall but being held on by tape. And bathroom was small. I'm 5'10" and felt closed in... And the tub was horrible. Paint was chipping. The bed was very comfortable.... That was the only thing that made our stay.

Great staff, clean rooms, peaceful and a great value. Would recommend staying there I appreciated the helpful well trained staff. The breakfast was a little lacking due to covid 19 and pool and gym were closed.

This place smelled disgusting! It was a combination that smelled like stale cigarette/Marijuana smoke and mildew throughout the halls. The room that was given was on the top floor but the conditions where deplorable so I took pictures and showed the clerk at the front desk. She apologized and offered another room. The second offering was just as bad. There was paint peeling off the tub, mold growing in multiple places and broken closet and chest drawers. I left immediately and went elsewhere.

Needed 2 rooms close together. Had to abandon our home during insulation phase. Seemed refuge during COVID winter / remote learning. Front desk team unable to accommodate the rooms next to each other or across the hall.... certainly this hotel was not at capacity. Filthy conditions, public health concern, embedded nicotine smell in non smoking designated floor/room. Active cigarette smokers in adjoining room I was not offered. With my 3 young children and husband. Multiple requests for rooms closer together ... or cleaner accommodations. I'm a reasonable person and do not enjoy confrontation. We opted to leave and go to another hotel.

Please, for your own benefit. Go to other hotels nearby. The exterior is pretty but the rooms are filthy! This will be my last best western hotel experience. Done with them! You could use some training in cleaning...

This place is was affordable for the area and rooms were clean. Everything worked and there was plenty of parking. The staff here is very unhappy and seem to not even care that it showed with customers. I felt as I was an inconvenience and not a loyal customer to the BW brand!

Hotel was very nice. Appeared to be very new. Room was clean and beds were good. Breakfast was only to go bag because of Covid. Good location--easy to find and easy to get back to freeway. Would certainly stay again when in the area

I have always had great lodging experience at the Best Western in Waltham, and my current stay was no different. The Hotel has maintained its high level professional service, while ensuring a safe stay for the guests with all the necessary precautions in place for COVID-19. The Management team, Jeffrey, Ruth, etc., were extremely understanding and helpful to me when I had to move my stay dates a couple of times because my appointments changed during the height of the pandemic shut downs. All the things I love about this hotel were still present during my stay. Plenty of free parking, a quick easy check in, a quiet, clean, and well appointed room, free wi-fi, a big screen TV, accessible and friendly staff who were happy to provide me items such as extra bottled water or towels, a nice complimentary breakfast, and a really enjoyable in-house restaurant. For those like me that have to travel some distance for their appointments, it is really convenient that the hotel is located right off the inter-state (I-95), and there is a gas station close by. I look forward to staying with these folks again.

We checked in on Wednesday and were told no room service because of COVID-19, if we needed anything we must come to the front desk. We did not ask for anything, however before checkout my son asked for towels to shower before leaving the lady at the front desk asked him to verify he was staying there then told him we do give towels to anyone checking out. We still had 3hrs before checkout. I have stayed at this hotel 12 times in the past year and never complained about issues but this is my last stay.

Had a terrible experience. Room was unclean or not cleaned - Some fluid left in small container dripped onto bed, clump of hair on sheet and pillow, unknown yellow stain on ceiling. Requested to have room cleaned and told no housekeeping available. Offered a new room, then pressured to come down and get key. No apology from staff or acknowledgement of inconvenience. Next room had spiders. Refrigerator not working

The room was clean and quite large. Decided to try the restaurant attached to the hotel and was very impressed with the quality of the food and the presentation. Overall it was a great experience and would use this hotel again.

It is evident that this staff is poorly trained and that management is not on top of things at this location. I would never stay here, again. We had to be a thorn just to get towels, coffee or any kind of attention to the room and do it numerous times. I just asked staff (NOT WEARING MASKS WHILE SITTING RIGHT OUTSIDE OUR ROOM AS WE WALKED UP TO IT) that was sitting against their carts doing nothing, if we could get towels, coffee and trash removed and she said: "I no work there." We also saw staff (some wore masks) not wearing masks while in the building while signs clearly said to do so. There was also no enforcement of others not wearing masks. I don't give a rip what you think of the mask issue, the point is that there is zero leadership or quality of service here.

Our visit was during the pandemic to pickup our college daughter. The hotel and rooms were very clean. We felt safe staying over night. We were able to pickup a bag breakfast which was perfect and greatly appreciated. The Copper House was open for dinner as take out. The salmon was delicious.

This is a great hotel on the outskirts of Boston. Good location, good quality and well priced. The rooms are well decorated and very comfortable. It has it all, nice lounge, indoor pool, breakfast included and ample free parking.

We chose this hotel because it was across the street from where my daughter was staying with her soccer team. Upon arriving in our room, found a dirty towel in my tub and there was a sticky spill on the night stand. Thought maybe after they cleaned the room the next day, the sticky spill would have been cleaned - didn't happen. Really unsure of the cleaning standards. Every thing else was fine. Room was a great size. Great breakfast.

It was overall good. The breakfast was terrible. The staff was mixed . Some friendly and some hostel. Like the cleaning personnel called to tell me I have to check out when she didn't call reception first since I've already requested a late check out. And was approved. Mixed. I'm a platinum member and expected better. But each hotel is different. Please do better I like the Best Western chain. ANTHONY

This Best Western is the best we have experienced of any Best Western Hotels and is most convenient to access much of the area. The Copper Tavern is an excellent restaurant for dinner with a very nice lounge. The continental breakfast is quite extensive with a good range of hours, and coffee service is available all day - these amenities are at non extra charge. The pool looks lovely and seemed to be used quite a bit. The fitness center was quite clean and adequately furnished with machines, weights, and mats...available 24 hours. Travel to Boston, Concord, north or south shore....a great place to stay!

The Best Western in Waltham is the best hotel in the area. You should see the remodeled pool area and visit the Copper Door Tavern you will enjoy it all. :-) I very much enjoyed my stay especially because at check in the front desk staff person told me about the hotel rewards program and I agreed to join for the benefits he described

We loved our stay here at Best Western Plus, and will be bringing our children with us next time to stay when we come back to visit Boston again next month. The lobby is beautiful, has a great little common area on the lower level, with a full-size gym. The breakfast was amazing, with so much to choose from starting with a automatic pancake maker, big variety of fresh fruit, oatmeal with tons of toppings, 3 different yogurts bagels, English muffins, toast, scrambled eggs, omelets, bacon, home fries, and 6 different cereals! That is something I always look forward too at hotels is a good breakfast to start my day! The bed is very comfortable, and room I great. Only complaint is bathroom is tiny and needs a lot of upgrading. Some water damage on the ceiling and stained tub. Overall, amazing stay though! Oh yeah the pool was very clean and warm as well! Tons of chairs to sit/lay in as well.

Hotel lobby was really nice. The room was clean and comfortable. Breakfast was delicious with an a lot of options. Did not use the pool, but it did look clean with a good amount of chairs to relax in.

The noise from the elevator in this room was terrible. The noise was constant until almost midnight and then started back up by 4:00am in the morning. Guests should never be offered this room. This room should be turned into the vending/ice machine area.

This hotel was a great stay. I will be staying again. Very clean, Loved the pool and the breakfast was great. Check in was easy and everybody was very nice. The room was also very big. The bathroom was as well.

During my stay there was an issue with the guest in the room across the hall which woke me up at 3:45 AM and then again around 9:00 AM. I expressed my frustration to the Hostess at Check-In and she was empathetic to my situation and immediately requested assistance from the GM. The GM apologized profusely and ultimately reduced my rate for the disruption I'd experienced. I have stayed at several hotels within the Boston area in the past but the service I received here is by far the best customer experience I've had in Boston.

We are always pleased with our stay at this location.Altough our visits are relatively short, we come as often as we can. The staff is friendly and willing to help if you need anything! The hotel is clean and provides a free breakfast for their guests! Ruth is an Amazing Manager who always treats us like family.The one and only negative comment we can make is the fact, the rooms are starting to show signs for a little update. That being said, the newly renovated pool and breakfast area looks Fantasic!! We will be back Spring/summer.

we have chosen the Best Western Plus as our hotel of choice for whenever we are in the Boston area. We have had other stays with other Hotels but Best Western Plus checked ALL THE BOXES!! The Staff and the Amenities far exceeded all of the other choices for us

First of all peanuts as a check in perk?! LOTS of peanut allergies: try a sweet option either instead or as an alternative. More importantly: A disabled room where the disability part of the shower did NOT work - should have been checked and fixed IMMEDIATELY. The hotel does not teach its employees to check the power plug in in the bedside LAMP which does not work thus leaving ONE working plug near the bed which in 2020 is wholly inadequate. No channel listing in room, doors wiggle and bang every time someone opens one down the hall; AC is inadequate for size of room. VERY disappointed.

Bathroom shower taps from old 1980's!!!! Un-clean bath tub. Can't they renovate? Never again stay in BW.. Leaky sink which was fixed next day. Room decor and lightings from 1980's. Reception staff are not helpful either... they do not have choice... They said all rooms are like this. Horrible stay. Worst BW hotel I have seen in my entire life!!! Never again... Go look how Hilton or Marriot keeps their hotel. BW grade is like Wyndham.

This is now our go-to hotel when we visit our grandchildren. They have a swimming pool which is a wonderful treat in winter. The breakfast staff is very friendly and among the nice variety of breakfast items is a pancake making machine. Great fun for the kids to watch work. You get two bottles of water in your room after it is made up which is something we used to have to buy at the other hotels near by. The Copper Top restaurant has great pizza!

I stayed here one night. The hotel appearance is very nice. Comfortable beds. Clean room. My tub was backed up which was gross (I didn't report it because I was only there one night). The balcony sliding door would only open like 2 inches but, it was winter so I didn't care enough to complain. The pool is advertised as “heated but” it's certainly ice cold. I was told by hotel staff that “the room that the pool is in is whats heated. Not the actual pool. That didn't make sense & was very disappointing. Otherwise, it was a good stay.

I really prefer to write nice and good reviews... Because it means that I really enjoyed something. Unfortunately I have to mention some good and some bad things about the hotel experience here on this occasion. I will start with the positive things. The hotel is clean and attractive, the rooms have been recently redone and they are fairly large, quite clean and comfortable and well appointed. The TV was large and the bathroom was comfortable and clean. The free breakfast was better than most, with a good selection of omelettes and eggs and waffles and bacon and hash browns and toast and cereal and juice and coffee and more. The unfortunate thing is that the woman at the front desk was extremely unknowledgeable about her job, just checking us in took over 20 minutes. And she was extremely rude and unpleasant, bordering on antagonistic. Her rude and unpleasant demeanor and extreme lack of abilities was not a nice way to start a hotel stay.

This Best Western is tops: great gym (appreciated the water in the cooler), very comfortable room and great staff to deal with. Due to weather, we had to leave early and were very disappointed not to have our second night there. The CopperHouse Tavern onsite has excellent food! Recommend the Maple Bourbon Marinated Turkey Tips as a truly delicious meal! As seniors travelling, we appreciate having the senior rate offered.

This is as really nice BW. The pool is great and the breakfast is hot. The rooms are clean and spacious. It's usually the most economical choice in the area. Become a rewards member an stick to BW and you can earn all sorts of free night too.

Coffee and tea bar!!! Hot and delicious breakfast. Comfortable and very clean rooms. Such pleasant staff. Great location. Pool was cold, but everything else was perfect. I would definitely stay here again.

The 2 times I have stayed here were more than regrettable. Both times I paid over $200 per night to stay, and when I arrive upon check in their credit card machine is ALWAYS broken. Then they ask you for every card under the sun and make it seem like it's your fault. I had to call my banks and cc company to see what's wrong. So annoying. I hope they can make checking in easier!

Spacious room. Very nice staff during both check-in and check-out. A huge parking lot. The pool was heated and gym was well equipped. Offered free breakfast until 10am. Def the best BW I have ever stayed. It's pretty much Hyatt or Hilton level room and amenities at BW price.

We have stayed several times at the Best Western in Waltham over the last year when we come to visit family, and it never disappoints. The staff is really welcoming and efficient. The hotel is conveniently located off 95/128, and the rooms are clean, well appointed, and comfortable. The breakfast is excellent; hot eggs, cereals, pastries, and so on. The fitness center is new and is well equipped. There is a restaurant attached to the hotel, which is excellent; they have a good selection on their menu of entrees, sandwiches, salads, and appetizers, and we have enjoyed several meals there, especially when we arrive and are tired from our long drive. Oh, and we especially like that they have free coffee and tea 24 hours a day--so nice to unwind with a cup of herbal tea after visiting with family all day.

This was the first time staying at this particular BW. Great location and beautifully decorated. Great service. It appears a lot of work put in to making this BW show pride of ownership. Now listed as one of my favourites.

There are many hotels in this immediate area and I have stayed in several over the years. I paid $83 a night after taxes and fees (which is a welcome steal) through a third party site and I have to say, you will not get a nicer hotel in this area for less. In fact, you'll probably pay more for some that are not as nice as this Best Western Plus. The rooms are clean, beds comfortable, the pool area is nice, free parking, they have an attached restaurant and bar (which on the door and Google say they close at 1am on Saturdays, but the front desk will confirm, they actually close at midnight.) and the hotel offers a pretty decent free breakfast as far as hotel breakfasts go. I gave this hotel a 5 star because it exceeds the expectations of a Best Western (hence the "Plus" I suppose) and it's under rated in comparison to it's immediate competitions.

Great - easy location Staff was very nice / accommodating Rooms was very nice / modern Bed was very comfortable Breakfast (included) options were very good and the staff kept everything full - well done !! The pool area might be considered a little cool - but the pool itself was fine The only "small" complaint might be the tub should be resurfaced / replaced Other note: while it was of no issue to us - the height of the actual back tub might present a physical problem to others

Comfortable bed, roomy room, beautiful view, nice breakfast, great restaurant, wonderful location, clean, easy check in, yummy breakfast, great big bathroom, nice hotel, would stay again, highly recommend

It was a very nice hotel service was good and rooms were nice will stay again and will tell others if they need a place to stay.Checked out the gym and pool as well and both were clean and safe. Has a great choice of other restaurants in area

I had an over night meeting so I decided to stay @ the Best Western in Waltham. Right across the street form Ruth's Chris. This is why I selected this location. The exterior of the hotel was great. Same goes for the lobby. There is a Tavern attached to the facility as well. The check-in process was quick and easy. The internet worked well even later that night. This is normally when the internet in other facilities seems to become a bit congested. This did not happen here. Now onto the room. For a Best Western the room was pretty bland. The room lighting was sub-par. The shower head was almost useless. I was forced to use the pulsating 3 stream for bathing. Hot water worked fine and the room was clean. Overall for the rate I paid I guess everything was meh. Could have been better and could have been worse.

Although it was a nice clean hotel the service was not so great. Maybe because it was parent's weekend for Bentley but our room was not what we asked for. They do gave a nice fitness room and the breakfast was very good and fresh.

Very nice hotel with many ammenities, full breakfast and great associated restaurant. We were on a 3 week New England trip and we stayed at the Best Western Plus Waltham for our Boston leg of the trip. Very affordable for the area and it got us out of expensive downtown Boston hotels.

When visiting son attending Bentley university it is a great location and a great hotel. Breakfast is very good with lots of options, the fitness center is brand new and offers lots of equipment, restaurant and lounge is great place for meals and meeting up with other families. The pool area is brand new but never used it. Really like the complimentary bottles of water in room every day. Beds very comfortable as well.

If you get this at a fair price this is a very good hotel. I have always liked the Best Western Brand because they are usually reliable. The young man who checked me in was fantastic, The overnight crew was good but not as good. The rooms are spacious the beds, pillows and sheets clean and comfortable. There is bottled water waiting for you in your room. Love the brand of toiletries they are using and if you forget anything they have free supplies at the desk. The towels are a nice upgrade. Nice flat screen TVs. Not much road noise at all from where my room was. I wanted to take a bath but changed my mind when I saw that there was paint or the first layer flaking off, but the water was nice and hot and the pressure good for a shower. Did not use the pool, it was a bit small and to me the water looked a little dingy and not crystal clear so I avoided it. Could have just been how it looked but still. The workout area was huge with lots of equipment even though I didn't use it. Breakfast was ok. Eggs were good and they provided sausage and potatoes, fruit, cereals etc etc. The fruit however tasted like it was starting to ferment. The room is very cramped. Trying to fit too many tables and chairs so you have to squeeze through. I would suggest taking a few out. Also, there is an online service called BWGUEST.COM and you sign in to check in, check out and communicate anything you need for your room. I used this to communicate that I needed an extra blanket as well as pen and paper as soon as I checked in. Never heard from them. Finally in the evening after my shower around 8pm I called the desk to relay my needs. They said I had to come down to the front desk for the extra blanket. Was not about to do that in my pajamas with wet hair. So I went without. The restaurant in the hotel is convenient and since it was pouring rain, I did not have to go out for dinner. Just ordered take out and brought it to my room. Descent food, ok price, worth it for the convenience for sure. Last complaint is the printer did not work in the business center and I had work to do. I had to email what I needed to the front desk but the amount of work I needed to do did not make this feasible.

While travelling for business, I look for a hotel that is convenient, clean, comfortable, has free wi-fi, and is quiet. Best Western Plus Waltham Boston was exactly that. I only wish they had room service.

The hotel is good with clean rooms and good breakfast. Some more vegetarian options would have made it excellent. The staff is fine. Better staff is there in Breakfast area. The shuttle was not working when I stayed.

I have stayed at this hotel about a dozen times when I am in this area for my appointments. It is always the least stressful part of my trip. The GM, Jeffrey Kerrigan, and his staff, such as the Front Office Manger, Ruth St Louis, care about their guests and know what they are doing. Check-In is always a breeze, and I have never had to ask for another room because of any issue. The rooms I have had are always spotlessly clean and well stocked, all the amenities work, and the housekeeping staff are always polite and helpful if I need something. It was raining on my first night there, so it was so nice to just go downstairs and visit the in-house restaurant. The food and service were great. The menu has something for everyone.

We stayed for 2 nights and we were amazed at how clean and nicely kept this Best Western Plus is. The lobby, pool, gym and breakfast area is no different than those you find in a 4-5 star hotel. The room was spacious, very clean and quiet. The beds and pillows were comfortable and the bathroom's water pressure extremely good. The drive to Downtown Boston was 15-20 mins so not bad at all and the drive very pretty with the river on the side and so much green everywhere. Highly recommend this hotel for anyone looking for a great hotel and affordable.

Enjoyed our stay here. Breakfast was awesome, staff was efficient and friendly. Room was spacious and clean . Its about 30 minutes from downtown Boston, we took Lyft to avoid driving in congested Boston traffic. Will definitely stay here again!

Had a very nice king-sized bed room # 201. Very spacious and had a queen-sized sofa bed. A linen bag with bedding for the sofa bed was in the closet. The balcony was perfect this time of year, as you can leave it open or just step out for some fresh air and a distant mountain view. Has on-site restaurant that stops serving food at 10p; although, it's open until 1a. No notice of early food cutoff, so I just missed service by 15 mins after being out all day and looking forward to a relaxing meal and cocktail before going up for the night. The free breakfast had surprising variety and was very filling. 24-hr coffee/tea station is maintained in the breakfast/lounge area. Location has great new gym equipment so you can get a decent workout onsite. Attractive indoor pool area sees lots of evening use. Also, great location in regards to distance to attractions. Very quiet place with easy I-95 and US-20 access. Would definitely go again!

Nice clean quiet hotel and rooms. We really enjoyed our stay except for a couple of nit picking things that bothers me when staying at a hotel chain that prides itself on service. Upon arriving to our room we tried to report the mini-fridge was not working. We got let on hold, but reported it to house keeping supervisor next morning. I think they got it going, but it never got really cold. Stayed 4 more nights and it was great. Although I feel staff could use a bit more training on guest engagement. Just a Good Morning and smile would go a long way. Free hot breakfast was not fancy, but good enough to get going. Something more substantial was available at what appeared to be a very popular restaurant attached to the hotel. Lastly upon preparing to depart, we needed to print boarding passing, but found the printer was not working and more then a dozen print jobs waiting. When I inquired at the front desk, the member shuffling papers turned to me from the office and give me 2 palms up "So the is not printing!" and quickly returns to his task. Not a good way to cap what was for the most part a pretty good stay.

Stayed Thursday to Monday. All was well. Room was clean, comfortable - had microwave, fridge and hairdryer. Hotel offered - free of charge - some items that were forgotten while packing. Breakfast was particularly nice.

We spent most of the month of August at The Best Western in Waltham, MA. We were there for medical purposes and a family visit. The facility is a few yards from major highways and a mile from downtown Waltham. We had a large room with a king-sized bed and a slider that opened to refresh the air. The furniture could do with a sprucing-up and the carpets would benefit from a deep cleaning; but the mattress was comfortable, the TV worked, the breakfast room was well-stocked with a personable staff, the internet was free, and there was a full-serviced sports bar located within the hotel. There is no laundry within the hotel for guests and the small room refrigerator was inadequate for our purposes. This made the long-term stay challenging. We did not use the amenities to include the inviting pool.

I selected this hotel because it was less expensive and had a shuttle service that went within 3 miles of hotel. This was perfect as it would get us back and forth from the commuter rail line. I confirmed the shuttle service 3 days prior to our trip but when we arrived in Waltham and called the hotel I was told they no longer offered the service. I was relying on the shuttle to get up back and forth. We ended up having to use Lyft to get to hotel and commuter rail station.

I had bedbugs in my bed. I've just stayed for 1 night, 18th september 2019 and It costs me almost 300 bucks and they don't want me to give back my money. Only one word: shame. Room: 306. All my body itches...

Keep in mind this is the Best Western, not the “best Westin”. Recently renovated and it's the cheapest of the hotels in the area. My peeve is the room had an odd odor. Not overwhelming but I noticed it upon entering. No idea what caused it. Luckily I had a spray bottle of Zero Odor in my car to neutralize it. The front desk was efficient but not welcoming. So for a relatively moderate price it was fine as a place to crash but it wasn't a surprise value (which I was hoping for). Would I rate it higher if the room smelled nice and the staff welcomed me? Definitely.

Everything was perfect! The pool is open again and is gorgeous! The breakfast was very good! The room was very clean and the beds very comfortable. The hotel is centrally located so it is easy to get to most places in the area.

My husband and I stayed here one night. We were on our way to Maine for a wedding so we decided to stay in Boston the night before. We were pleasantly surprised by this hotel. It was clean and nice. The breakfast was pretty good as well. We would definitely stay there again!

Very spacious room, clean bath, and satisfying breakfast. There is a taverna on the property which has a reasonably priced as well as food and drink selection. Check in was quick, complimentary water and coffee available in rooms. Highly recommend

I stayed one night to help my daughter moving into her apartment in Boston. about 30 minutes drive from Boston. Won't recommend it to tourist due to distant from Boston. I don't mind since I have a rental car. and parking is free here. breakfast is not the best but ok and free.

Best Western Plus Waltham Boston was more than my expectation. The reviews were mixed but for me the overall experience was good. It was not in any of downtown, but there were a lot of dining and shopping options nearby. The room was spacious and clean, and the hot breakfast was not perfect but okay. The parking was free.

The hotel is clean and modern with a very friendly, accommodating staff. Our room was spotless, beds were crisp and comfortable and the air conditioner was in top working condition! We arrived after 7 and decided to eat at the restaurant on the property instead of traveling back out and we were super glad that we did. Absolute BEST burgers we've had at a really reasonable price. We only stayed here one night while en route to our final destination but I would surely go back when in the area.

Room stunk. A/C did not work. Desk agents seemed like they had to go out of their way to cancel 2nd night stay and refund my CC so I could pay cash. I thought the restaurant was over priced for 4 persons...cost 90 bucks with tip.

This hotel and accommodations were slightly under achieved our expectations in room 204 due to an air conditioner (LOUD) and not cooling proper breakfast was just OK. Not quite the breakfast we have had at multiple other BW locations. Everything else during our stay was quite good. I booked another stay at this same location. Hopefully my next review will better.

We check in on Friday for 2 nights. The room is old and the air conditioning is very noisy. We called for room change but they said no other room is available and the technician only comes in on Monday (which I check out on Sunday). Bathtub is dirty and the staff are not well-trained, took a long time to find an answer. I waste 15 mins in the morning talking to them just to add a name to the receipt.

I have been to this hotel numuous times and just love the location and it is very quick to check in and out but best of all the resteraunt onsite is just awesome and you don't have to leave the hotel. Also the pool is just beautiful.

Person at the front desk must have been having a bad day. Very rude. I also have been trying to get a copy of my receipt and have called 3 times. I am now on hold for 10 minutes. Previously I have been on hold for over 10 minutes then transferred to someone else. Left a message with my phone number and never received a call back. Very poor customer service. I will not stay there again. I travel monthly and stay in Waltham. This is the first and last time I stay at Best Western Plus in Waltham.

This hotel has a great breakfast with 6 types of cereal, fruit, pancake maker, scrambled eggs, western omelet, potatoes, muffins, yogurt, toast, and drinks. Potatoes are spicy. The room is spacious with king bed, sitting area with sofa and small balcony. Room was clean and bed was comfortable. The bathroom was a little small but adequate and functional. It was not directly off I-84 so you would have to use GPS to get here. It has a large indoor pool adjacent to the breakfast room and fitness rooms on bottom floor. There is a nice on site restaurant. Only thing I see negative is that although the high top tables look nice, no one was using them. Everyone sat at the tables. We got a reasonable rate here.

the room and service were very professional, clean rooms, very comfortable stay. It worked out perfectly to see a game at Fenway the last time we stayed, we ate in the restaurant in the hotel. Food and service was was excellent.

Within a half mile of the Best Western are a half a dozon other chains that pay attention to their guests and to the details of there stay. the pool was closed during 4th of July week and there were no lights in my bath........

The hotel was nicely appointed throughout, had a very nice swimming pool and a restaurant that I would like to have tried, but it was closed/ had very limited hours of operation when I was there July 3-5. It had a very spacious breakfast room and offered a good breakfast. My only disappointment was the pancake machine was out of order both mornings. The rooms were spacious and clean, and the beds were comfortable. Their website indicates they have free shuttle service within the immediate vicinity. That is incorrect. A sign at the desk states there is no shuttle. Anyone expecting a shuttle will be very disappointed. My first evening, when ai came back to the hotel, hoping to get a bite to eat at the restaurant-bar, it had closed early. I went to the front desk to ask if there was a 7-Eleven or a convenienc store in the area. The desk clerk barely looked up from what he was doing, he shook his head and said, and I quote “You can google it on your phone” and went about his business. He was correct. I could, and I did, but I have never been treated as rudely or dismissively in my life. There are a lot of positives to this hotel, but the rude remark left a bit of a negative impression. Management may want to consider better staff training to make this otherwise “good” hotel great.

The facility was very nice. My problem is with management. When I called to make reservation through best western last summer they told me there was a pool. When we got there it was not working. It seems to be the policy to reveal the pool closure when you get there. It really was a nice hotel so we booked it this summer and I was told by central booking the pool was working. We got there and guess what... they told us the pool was closed. I have two children. It put a damper on their trip. The irony was I had originally booked with another hotel that had a pool then changed my reservations when they told me the pool worked. We put a complaint in and were told we would be hearing from the manager..... we were there for three days and never heard from them.

The room is large and clean, but sparsely decorated. The TV (room 205) did not work but since we were only staying 1 night, we didn't bother to call and get it fixed. I called down to the front desk to get a toothbrush and some lotion delivered, and at every other hotel they would bring it up, but the front desk staff told me to come down and get it. This is very disappointing, as any other hotel (including other Best Westerns so don't give me any “hotel policy” stuff) would gladly bring it up. When I went to the front desk to get a toothbrush the next morning, the front desk staff asked for my room number, which has also never happened to me at any hotel (including Best Westerns) because she didn't believe that I stayed at the hotel. This made me feel very unsafe as other people in the lobby could hear. The toilet seat in my room was extremely slippery, and if you sat down you were always on the verge of the toilet seat slipping off and you falling into the toilet. Breakfast was average. The breakfast attendant was extremely rude, as he asked my mother to move her chair even though there was still a pathway twice his width. He also asked guests to move the trays instead of doing it himself. Overall I got the feeling that the staff were not sincere, not friendly, and did not want to be there. There are many other hotels in the across the street, such as Holiday Inn Express, Courtyard, and Hilton Garden Inn, and they all have prices comparable to the price I paid for this hotel. I am extremely disappointed in both the room and especially the staff and service in this hotel. I will not be staying again and I advise you to spend your money elsewhere.

The presentation upon arrival is very nice but where it really matters, the room itself, is sadly disappointing. The bathroom ceiling was clearly damaged from an upper floor leak and unfit for use. The shower was difficult to manage and although clean gave the impression of not being so. The glass doors looked out onto a filthy area with a storage screen/window in that deck right in front of us which made us keep the drapes closed at all times. There are several other hotels right there so I suggest you look closely at those. It was not a discounted rate or 'freebe' but a costly unpleasant experience.

The staff at the hotel exceeded our expectations. The hotel was very clean and except for a noisy air conditioner I have no complaints about the room. It was large and comfortable. The restaurant in the hotel was very good and had a variety of items on the menu. The breakfast which was included in the price of the room was excellent. There were a wide choice of breakfast foods and all were good.

Location was chosen for it's closeness to Boston. The facility was clean and well maintained. The location was near the major roadways. The breakfast had a large variety of items to choose from and were replenished frequently.

Overnight stay while visiting Boston. Highly recommend. Clean, comfortable room, quiet AC and accommodated my request for a room on an upper floor. Good breakfast in a clean well lit dining area. Friendly desk staff.

Stayed at this BW on Sunday night before a meeting in Bedford. It was an easy-to-reach location between a visit on Sunday and my destination Monday. Easy access to 128/I-95. All the basics I need for a place for a business trip: good bed, quiet, clean room, working Internet, decent breakfast selection, A/C and bathroom that work. Staff was pleasant and efficient for check-in (late) and check-out. There was a pool (which I didn't use) but which was larger than the postage stamps at most places. Price (corp. rate) was less than 1/3 what I had been charged the previous night at a major hotel in Cambridge. The stay at BW was more pleasant.

We were in the Boston area to visit with family. Hotel was close to our amily and close to the highway. We enjoyed our stay. Breakfast was great variety.Room and facilities very clean. We were very pleased.

I booked a room here on short notice for a business meeting. The staff was friendly, helpful, and welcoming. The room was clean and comfortable with free wifi. The breakfast was included in the price and had a very good selection of hot and cold items including fruit. Overnight parking is included. Restaurant is in the same building and although I didn't dine there, the place was busy/popular. Finally, the price was significantly less than other nextdoor properties in Waltham. I'll stay here again.

Good place to hangout with family after attending a wedding. It was comfortable and refreshing. We enjoyed breakfast with family. The room was perfect for me and my family. It offered all the amenities we needed during our stay.

Nice outdoor renovations, rooms need renovating. pool was being done while we were there so we couldn't use it. continental breakfast was very good! attached restaurant was good for dinner! staff was friendly. decently priced for the area, 30 minutes from Boston center.

We stayed here for the Boston marathon weekend. I found a bedbug on the last day of our stay (when I was dressing up to run the marathon). We packed, went to the front desk to report the incident and asked for plastic bags to put in all our luggage. They told us that they were going to bring the dogs to search the room and give us a call. They never called us. We called them the next day and spoke to a lady who had no idea of the incident. She was really nasty to us. We asked to be transferred to the manager. He didn't picked up so we left a voicemail saying that we were going to call back at 2:30pm. We called and he didn't pick up. Later on he returned the call, he claimed we didn't call him. He said the dogs didn't find anything and that he was going to send us the report. It's been a more than a month and we never got the report. They reimbursed one night but obviously, we are never coming back! The bedbug situation was nasty, but their attitude was even worse.

We only stayed one night to go to Boston Children's Hospital. It was clean and nice. It was close to highway and hospital. Breakfast options were good. Although I wished they had real cooked pancakes or waffles instead of a pancake machine. Staff was friendly. Overall good stay.

Helpful staff, great associated restaurant, very easy highway access. I will probably stay at this hotel in the future. Room was clean, mostly quiet, and the free breakfast had a great selection of fruits, eggs, bakery items and coffee.

We booked here for a reasonable price within our budget and definitely the hotel exceeded our expectations. Very clean and comfortable rooms with all facilities and a tiny balcony. But someone left our balcony door open when we checked in and it was very cold when we entered the room. Breakfast had a good spread. Service was fast too. Will stay again !

Excellent in every way!!!! Clean, friendly, good service, excellent food. Extremely comfortable room. Staff was helpful, polite and extremely friendly. The breakfast was exceptional. The food provided was fresh and delicious

Price is the only competitive advantage at this hotel. But not worth it. Everyone at the front desk must be in training. Computers are a mystery here. Rooms are minimal and bedding has seen better days. Well used. On our stay dead birds in the stairwells and double charging at the convenience store. Lobby area freshly mopped to create hazard for late night return. Rude response to complaint. For just a few dollars more much better accommodations in the immediate area. There is a reason why Best Western charges less.

This hotel is clean, quiet and has easy access to I95. Rooms are comfortable as you would expect. As part of the building (but separately owned) is the Copper House Tavern, which serves excellent food. That in itself is a good reason to stay here. The only downside is that access to mass transit is limited, this is not a good place if you plan to travel to Downtown Boston.

Had to travel to Waltham for appointments, and stayed at The Best Western TLC, as I usually do when I need to travel to this area. Have stayed here numerous times, and I have always been very happy with that decision. The General Manager, Jeffrey Kerrigan, maintains the highest level of professional hospitality at the hotel. His supervisory and support staff are always friendly and helpful, such as Ruth at the front desk, and Emerson in the Breakfast Room. It has never taken me more than a couple of minutes for the staff to get me checked in and on my way to my room. The accommodations and advantages of the Hotel are what you need and would like: the rooms are clean, comfortable, and well stocked; big widescreen TVs; there is complimentary Wi-Fi; there is a great breakfast room with a complimentary breakfast that has something for everyone; an indoor pool; a great in-house restaurant; plenty of free parking; it is located right off the highway; there is a gas station close by; and, there is a nice steak house restaurant across the street. Thank you Mr. Kerrigan and Best Western.

Room was very nice, and the beds and pillows were extremely comfortable. Being able to easily control the heat was greatly appreciated. After a long care ride from Vermont, it was awesome to eat in the hotel's restaurant. The choices on the menu were numerous and the food was hot & delicious. I will be back in the future, as my daughter will be attending college in Boston.

We came for a weekend of cheer comps. Picked this place as it was in the middle and we wanted a pool for kids to unwind. Pool was under renovation and we weren't told that. Kids were very disappointed. Plugs in bathroom in a far away spot. Breakfast was great.

this is a nice property and in a good location. It really needs sprucing up which is in progress for the past year. The heat a/c system works but you have to trick in the temp. Overall the price and location make it a good choice however there are several other choices next door and across the street in you feel akward

Waltham BW is good mid-grade option. Well-maintained, spotty parking however, grub Hub has many local options and attached restaurant is very good. Could use more elliptical machines and pool repairs are promising.

My wife and recently stayed at this hotel for four days. The only problems we had was with the front desk properly crediting our $250 Best Western travel card (gift card). They finally got it right 4 days after check out. Also make your reservation online or with the Best Western 800 reservation number. Don't call the hotel they're clueless after hours. The rooms are nice and during business hours the front desk can handle requests. The highlight of the stay was the breakfast and the breakfast attendant guy. He was amazing good.

We chose this hotel based on price, location, and amenities (free parking, free breakfast). This hotel met or exceeded our expectations. The room was spacious and clean. Make sure you bring your device chargers since they don't have the converters built into the light fixtures like many other hotels do. The helpful woman at the front desk lent me her own personal charger so we could charge our devices, Also, we did arrange for a wake-up call, but one was never received. They do have an alarm clock on the nightstand so wake-up calls aren't really necessary, I guess. I usually arrange a call just as a back-up in case I oversleep. The free breakfast was really good - there were hot items (scrambled eggs, mini omelets, sausages, oatmeal, and pancakes), a variety of yogurt and different muffins and bread items. All in all, it was a great overnight stay while we were touring a college nearby.

Everything was clean. Check in and out was simple and quick. The breakfast was MUCH better than expected. Apples, oranges, grapefruit, cantaloupe, honeydew, scrambled eggs, egg white omelet, pancakes, muffins, toast, pancakes, oatmeal, potatoes, sausage, cereal, coffee, juice, variety of yogurts, and more.

My husband, son and I stayed one night. All the staff were friendly. Check in and check out were quick and easy. The general areas and room were clean. The attached restaurant had a good atmosphere and bartenders were friendly. The only “bad” thing was it didn't have a safe in the room.

The hotel was very professional. Very clean. Wish the poo was open but realize they are building a new one. Breakfast was very nice. Not typical continental. Nice set up of fresh fruit and hot eggs and hash browns. Overall a great stay. The attached restaurant is great as well. Cheers

I stay here quite regularly because I work in Waltham yet live in NJ. This is my go to hotel on an almost weekly basis for 3-4 nights. The rooms are very clean, beds are comfy and the staff is so friendly and accommodating. They also offer breakfast which I have yet to participate in because I have to be in the office by 7 am. Sometimes the refrigerator had some issues but they were always willing to either fix it or change my room. Heat works great, location is wonderful if you are in Waltham. There is another restaurant attached to the hotel, but not part of the hotel chain.

The hotel had a very good first impression, very big, clean, and welcoming. Very fine hotel, the rooms were nice and big, the shower was a bit old as the corner was peeling but other than that the rooms were perfect. The breakfast had a wide variety of foods, ranging from hot breakfast, to yogurt, to fruits, as well as there being good coffee. However, the hot foods were a bit below par as the eggs were bland and the bacon was extremely oily and near burnt. The fresh fruits were good.

I work in the Waltham area but live in NH. With a long commute, I sometimes need to stay in the area. This Best Western has been my hotel of choice for longer than I can remember. Staff always makes me feel like a special guest. Rooms are impeccable and beds are incredibly comfortable.All staff I've had dealings with are extremely responsive and so nice to have a restaurant right in the hotel for late arrivals, which is often the case for me.

The bathroom door in the room didn't close tightly thus leaving a big gap giving a feeling of lack of privacy. Room was clean and fresh. Breakfast was great. Some of the food was not as hot as it could be but there was a microwave to reheat. A lot more food than just cereal and bagels. Bartenders in the in attached bar were VERY unattentive considering how few people were sitting at the bar.

This hotel was quite nice - seemed to be updated inside and the room was very welcoming.The staff was great -- Kaina who checked us in was born to be in customer service -- she was pleasant and very helpful. She made you feel like she had known you for years -- and you were just returning to a familiar place. The breakfast was very good too. Many many options and the attendant was on his game to ensure everything was fully stocked and tables were cleaned.Would definitely come back to this hotel again when in Boston area.

This is the fourth time I've stayed at this hotel in the past 4 months. Staff are always superb -- welcoming and friendly, going above and beyond for anything you need. They genuinely seem to care about their guests.Super clean room with everything you need. Fantastic gym (relatively new with excellent equipment) and great breakfast. The staff in the breakfast area always super welcoming. Another reason I love this hotel is the Copper Roof Tavern attached to it. Incredible food and very popular with the locals.Fantastic location -- away from the hustle and bustle of downtown Boston, and yet only a 30-minute drive in to Boston Common during rush hour.My only complaint (which no doubt can't be changed) are the relatively thin walls, which means you can hear everything that's happening in the bathroom in the room next to yours (eg. very loud toilet flushes in the middle of the night always wake me up!).I travel a lot for work and will definitely be back to stay here in 2019!

Very reasonable price. Downside was hotel full of families for perhaps sporting tournaments in the area. We had very noisy neighbors packed into a room next to ours. Very inconsiderate late into the night.

This Best Western Plus Hotel is clean, comfortable, and welcoming - an excellent value. Convenient to Cambridge and surrounding towns, with free parking and wifi, it also has a good restaurant attached.

An advance request for the manager to call me was ignored. Because of the impending snowstorm I made the reservation anyway. Snow plow snowed me in and without the aide of a kind fellow traveler I would have had great difficulty getting my car out. I have a handicap placard and was parked in the handicapped space. Assistance should be available during snowstorms for handicapped individuals. The breakfast was a real plus!

Found everything at this Best Western Plus to be excellent. It's a close commute into downtown Boston without the high cost of hotels in downtown Boston. Found staff to be friendly and helpful; hotel was clean and inviting.

In the area after a basketball tournament and stayed here. Nice hotel, great staff, very friendly and helpful. Room was clean and no problems during the stay at all. Would stay here again. Very convenient location as well.

When they say first impressions, well Room not ready upon my arrival, front counter staff not overly friendly and looked like it was a dress down day. Room was O.K. bed, T.V. and shower were fine. Not worth the money though.

Everything was about as expected. The room was clean. We had a good breakfast. The location is good if you have business or activities in Waltham. The room was comfortable with all the necessary amenities. No problems at all.

Average hotel with horrible customer service. I had prepaid the room, but noticed from a credit card bill after the visit that they had charged the room again without any consent from the customer. Even after reclamation, they claimed charge to be just a pre-authorization. After long discussions and proof from my bank, they finally agreed to return charge. Overall it took extremely long time and actually cost me extra money thanks to different currency exchange rate between charge and return dates. They didn't even bother to compensate this cost for me nor gave any other compensation from the trouble or poor customer service. If you happen to end up there, remember to check you credit card bill extra carefully afterwards. They are definitely not going to fix their mistakes by default.

We arrived into Logan Airport c1830 jet lagged and this hotel represented the best value we could find in Boston perfect for setting off the following morning for west Massachusetts. It is nothing special but did what was required and easy to get to from the airport

Checked in and started to take a shower after a long day. Pulled back the shower curtain to find the tub filthy with hair, dirt and a piece of a used bandaid stuck to the side of the tub. Called the front desk to complain and was told to pack up my family and move to another room. So we were inconvenienced because they didn't bother to clean the bathroom. Got a grudging and belated apology. Will never stay in another Best Western again. . .

Made my usual 115 mile trip to Waltham area for my appointments, and as usual it was a relief to arrive at the Best Western in Waltham. After a couple of hours of heavy grueling highway traffic it was nice to pull into the Best Western parking lot, which is just of the highway (route 128), easily park, get checked in, and get to my room in a matter of a few minutes. A David at the front desk made that smoothly happen, and he and Ruth were great throughout my stay, patiently and happily answering any questions I had. Everyone that works there is professional and helpful. The hotel's manager, Ms. Margot Fenton, has the knack of putting together a great hospitality team, and keeping them on point. As for the facility itself, as always, it has what you need. A large clean quiet well stocked room with a comfy bed, a big widescreen TV, free WIFI, and great complimentary breakfast and breakfast room, and a cool restaurant, which is inside the hotel. Whenever I come back from my appointments, I never have trouble finding another good parking spot in their huge parking lot. Since it was raining a lot this visit, it was really nice to easily access the building.

I stayed here last week (late September 2018) and was actually pleasantly surprised by the hotel lobby, rooms, and overall location. I even reached out to coworkers to let them know we could save money by staying here and not the Hilton, where everyone else was. My happiness went downhill when I found myself working at the desk at around 7PM and 2 mice came out to visit me. No food was out and I had been previously walking around and on the phone, etc, so I would categorize these mice as bold and pretty accustomed to being around guests. They ran around the room when I involuntarily jumped up on the chair and eventually went back under the heater in the corner of the room. This was a room on the top floor (6th), so I'm pretty sure this is isolated to one area of the building. I called the front desk and went back down to get a new room. Honestly, I don't know why I agreed to this since the mice are clearly on all floors, if theyre on the top floor. I was tired, most of the other hotels were booked out, so it was my best reasonable choice at the time. I am moderately disappointed that I didn't get much of an apology even, and the room I changed to was a floor down and the same kind of room. I would expect, at the very least, a guest would be upgraded when their room is invaded by mice? Maybe I expect too much. I know most other hotels would have comped the room, but I couldn't ask for that because the manager was nowhere to be found in the evening or the morning. I get that mice are everywhere but I'd recommend that the Best Western get an exterminator or something because this wasn't an event where in the middle of the night I *thought* I heard a squeak or something scutter on the floor. I literally saw two mice sniffing around me on the top floor. I'd also recommend that if mice are going to be part of the accomodations, you should probably provide a better kind of apology and actually return guest emails' and calls as this is unsanitary and crappy for a biz tech area.

Stayed here 2 nights for business and booked directly with the hotel. Hotel staff upon check in was good , I checked in around 10 pm, got a room on the 5th floor with a Balcony. King bed was nice and comfortable. Bathroom was ok , the tub was dirty with some hair on the curtain. The issues are - no body wash in toilet , only shampoo and lotion. No heating kettle or any equipment for making hot water- other hotels in this category always give this. Upon asking they refused to give this. Also my bathroom had some smell after flushing - the water must be leaking . But they were ready to change the room upon request. Breakfast is good, nothing hot and fresh apart from porridge but more or less good options to start your day. Fitness centre is pretty good. I used it 2 times. Some funny hotel staff entered the gym while I was using and acted silly on the treadmill - I found this unprofessional . I booked for 5 nights but checked out early in 2 , they were courteous and did not charge me for nights not stayed. I would return but would ask them for better cleaning of bathrooms and curtain. Staff is overall good.

A pleasure to stay at this hotel, rooms were large, and clean. Staff were friendly and helpful. Breakfast buffet was extensive. Also had a hot drinks area open all hours. Plenty of parking, and located in a quiet area.

Stayed here for an overnight with the family for a Boston area event. The hotel was beautifully maintained and CLEAN . There is an onsite restaurant which we only got a chance to have desserts ( which were fantastic). I would definitely recommend this hotel and return if in the area again.

Probably the largest room I have ever stayed in. Big walk-in closet. Sofa, lounge chair with ottoman. Desk. Fast free wifi. Micro wave, fridge flat screen TV. Two free bottles of water. Smallish bathroom but excellent quality amenities and lots of towels. Business center and indoor pool that was closed for renovations. Shell gas station abuts the property. Can get limited take out snacks, beer etc. Not close to other restaurants or stores. They do have free van that runs in AM and PM within a three mile radius. There was a very popular restaurant/bar called the Copper House inside the hotel. Menu appeared to be extensive and reasonable. Did not try it. Good hot breakfast with eggs, meat, fresh fruit and lots more.Booked direct at BW website. At $99 a real bargain I would have given a 4.5 star if allowed.

It's a vaguely ok hotel. Bed's a little lumpy and the location could be better....but nothing's worth the absolute contempt directed at customers and staff by the manager. Truly an awful woman, with real anger management issues. Even the contractors she hires have a screw loose (landscaper screamed about one of my group's long hair). There's some other value big-box hotels next door (Hilton Garden Inn, Marriott Courtyard). Stay at them.

We enjoyed our stay. the only thing is right now the pool was close .the staff was very nice. Our room was clean . the breakfast was O.k. I really wish they had chairs for the balcony. But rather than that we really did enjoy yourself

Nice modern hotel with indoor pool under renovation. Big rooms with uncomfortable "over firm" mattress for both: sofa and king bed. Breakfast is good and include fresh fruits, but the coffee...bring your own Tasters Choice instant packs and it will definitely taste better! Will try to find another area hotel nearby.

I am a travel agent and have booked this hotel with Expedia. I arrived with my group of 27 people and in booking among the many rooms they had to give a room with two double beds. The royal room instead had two very small beds and we requested an extra bed They wanted to charge us extra but we refused They called the police and police to be right for us. Eventually the manager got extra free bed but did not want to put this in the room out of spite The facility was nice but the staff bad and they held us back for many hours at the lobby and created a lot of stress Absolutely avoid this hotel

I was not that happy with my first stay at this hotel but decided to give it another chance, mainly due to location. I ended up regreting my stay. The bathroom was not in complete working order, the tub showed obvious signs of wear, the room had a faint smell of urine, and the hot water took a long time to get hot in the sink. Complained to front desk and maintenance. Although my complaint was not ignored, nothing could be done about the complaint.

Wonderful stay at Best Western Waltham! We arrived earlier than expected & our room was made available to us. Accommodations were nicely decorated and clean. Abundant and fresh breakfast the next morning!

The room is very clean, 8t have all necessary equipments that are pretty new, calm, and big rooms. Only the breakfast need to be improved. I like the restaurant attached, good atmosphere and nice food !

I stay here 3-4 times a year for business. My stay is always exceptional. With the Copper House Tavern onsite, it makes the stay very enjoyable. They have excellent food and service. The hotel rooms are clean and comfortable as well.

This hotel was recently remodeled, and our king bed room seemed larger than a standard hotel room. The pool isn't finished, but everything else was completed modern and up to date. Good breakfast buffet (I liked the small western omelet) We didn't use it, but the attached restaurant with bar looked nice. Menu priced weren't outrageous. All in all I was very happy with it. Recommended.

We planned a trip in boston for the day and decided to stay here for the night and let the kids have fun in the pool instead of driving 2 hours back home. I booked the room a month before the trip was planned. We arrive and discover the pool was closed for renovations until the fall. I had no knowledge of this and that was the ONLY reason for staying here. I cancelled my reservation. My refund was denied. The Manager was only available by email. The staff supposedly did not have a actually phone number for her, which I found highly unusual. I argued to the staff about what they would do if there was an emergency? They said depending on the emergency, they have people for that. I'm incredibly frustrated with the lack of customer service, and will not book here again.

updates fine. still old hotel with standard old features: thin walls & windows, portable a/c units, etc. not bad, but would stay at a cheaper place outside waltham or pay premium for newer place in waltham

As everyone knows, hotels in Boston are expensive. Parking is often extra, free bottles of water are seldom provided, and recreational walking and running consists of footing it along the crowded city sidewalks. If you are looking for a place to stay, whether it's for a vacation, event, business, or for medical reasons, I strongly recommend the Best Western Plus in Waltham. After spending hours searching the Internet for something affordable with ample free parking, restaurants, and a place to walk or run; I found it! This Best Western Plus has all of this to offer and more. The hotel is located right off 95 and the drive to downtown Boston is easy and reasonably fast. The rooms are spacious, clean, and comfortable. The included hot buffet breakfast offers a good variety of options, free bottles of water are provided daily, and for those who like to sit outside, some rooms have private balconies where one can watch the sun rise and set. If you are traveling with children, or if you like to swim, there is an indoor pool that is currently being renovated and due to reopen in October. If you are concerned about nearby room noise or the buzz of traffic, it is not an issue as the rooms are very quiet. Conveniently attached to the hotel is a popular bar and restaurant that serves great meals at a reasonable price and there are also several more to choose from within a walking or driving distance. Nearby is a grocery store, a few shops, and for those who like to walk or play, there is a park just around the corner from the hotel. Staff members are very friendly and the manager, Margot Fenton, goes out of her way to introduce herself and immediately attends to any needs that you might have, while working to ensure that you have a pleasant stay. We have stayed here several times now and will continue to do so without hesitation. As an added bonus, Best Western has an excellent rewards program…check it out!

*Best hot and cold breakfast. Eggs, seasoned hasbrowns, sausage/bacon, pancakes, fresh fruit including pineapple, grapefruit, strawberries and it never ran out. *10 min drive to subway station, $7 parking per day and easily 15 minute ride into Boston on the Red Line. *Easy access to I-95, safe area, downtown Waltham just 5 mins away with good selection of restaurants. * Only disappoint is the pool is closed for reconstruction.

By nature, I am a very patient person, but this hotel made me lose my composure. I booked a reservation at this hotel several months ago through Hotel.com. I immediately received my confirmation via email from Hotel.com. When I arrived at the Best Western Plus in Waltham, MA, registration the clerk could not find my reservation. I had a confirmation from Hotel.com, which I showed the clerk, but she could not find the reservation on her computer. I was left standing there for at least 10 minutes before she requested assistance from another registration clerk who proved just as inept. Finally, after another 15 additional minutes of waiting, I was provided with a room, which was sub-standard. I made the mistake of giving them a second chance by thinking my previous experience may have been an anomaly and booked a room for last night again through Hotel.com. I booked the room 3 weeks ago and received an email confirmation from Hotels. com. Yesterday at 3:00 pm, I received a voicemail message from Best Western Plus in Waltham, MA stating they would not hold my reservation for that evening because they claimed my credit card was not going through. I called my credit card company and they assured me there was no issue with my card. I called Best Western Plus back and was placed on hold for 10 minutes. I couldn't continue to hold anymore and finally hung up. I then went to Hotel.com's website and found the Westin Hotel in Waltham, MA had available rooms. I called the Best Western Plus back to tell them I was so frustrated with how I was treated that I was canceling my reservation. I then made my reservation at the Westin through Hotel.com. I then called Hotel. com to let them know how badly I have been treated by Best Western Plus in Waltham, MA, and that I told them I was canceling my reservation. Rose, the Hotel.com representative, told me she would have to call Best Writing Plus to get a refund on the cancellation. She told me at that Best Western Plus refused to grant the refund. I will NEVER book a reservation at this hotel and would strongly advise everyone who reads this to do the same.

Stayed one night here this past weekend and there isn't much to complain about. The hotel was very nice and clean and had a tavern attached witch made grabbing a bite to eat convenient. The room had a fridge and microwave and was very clean. There was easy access to the highway. The pool and hot tub were closed for renovations which kinda bugged me, especially on 4th of July weekend but I forgot my bathing suit anyway... Breakfast in the morning was good, website was deceiving as they make it sound as if breakfast was a sit down serving you affair, it's not. You serve yourself, they have eggs, cereal, toast and all the classic hotel free breakfast foods. There was no bacon which kind of ticked me off but I'll survive. Would deifently go back again

Computer glitch add our checkin a bit long but was compensated with free breakfast. Rooms were clean and hotel is dog friendly! Great place to stay when in Needham. Bistro food is excellent given the size of the kitchen. Location is great for soccer tournaments.

We arrived on a Thursday to find no place to park. The bar/restaurant that adjoins the hotel was having a promotion called Thirsty Thursday and all parking was being taken by patrons of the bar/restaurant. Patrons of this bar/restaurant were even parking in the lots of other nearby hotels. Complaints to the front desk fell on deaf ears. The hot items in their breakfast were not hot due to an AC register blowing directly on them. In the room we had the bathroom was unusually small mainly due to an unneeded walk-in closet behind it. Our room backed up to the elevator and every time the elevator was used you could hear it running. The wifi connection was slow and on Friday morning we could not connect and had to use our LTE service. Again complaints about the wifi connection fell on deaf ears and were met with denial. The hotel had no vending machines to purchase drinks etc. Instead they had what they called the Sundries Express which had outrageous prices. We would not stay at this hotel again if the room was free.

This Best Western is the worst we've ever stayed in. We were there at the end of March, 2018, and we found that the staff was not particularly friendly and the hotel was falling apart. First, when we wanted to bathe the bath fixture wouldn't pull out so we couldn't have a bath.. Second, there was something wrong with the thermostat so we were roasting all night since it was not adjustable. The next day we asked for another room but they were booked up so we were stuck sweating it out again in that room. Awful! We tried several times to call the Genl Manager, Margot, to get an adjustment to our bill but she never returned our call. Then we called the central Best Western Customer Service who said "they don't know what's wrong with that location." We didn't hear back from them either. Finally, after a month, we called again and heard there was another manager named Jason whom we called. No response back. This Best Western is an abomination!

Clean, comfortable with decent breakfast for a quick stay. Bathroom is small but sufficient. Would stay here again for a night or two if in the area. They are refurbishing the pool so it was closed when we were there.

I received a "SPECIAL DEAL!" promotion from Booking.com: $31 to stay at Best Western Waltham on a particular date. Although the date (and location outside Boston) was somewhat inconvenient for me, I booked it, received the confirmation, and planned a whole trip, including buying nonrefundable train tickets. I have stayed in this hotel in the past at a similar discount rate -- $26. One week later, they contacted me saying they would not honor that rate since it was "obviously a mistake" and sent me a bill for $310.00 -- considerably MORE than their standard room rate. When I spoke to the hotel rep, they said Booking.com was responsible. When I spoke to Booking.com, they said the hotel was responsible. Nobody apologized nor offered any suggestion of how to fix their error. The only reason I planned the trip in the first place was because of the deal that they explicitly told me about!

We were very satisfied with our recent stay for my son's college graduation in Cambridge at BW Waltham Plus. The accommodations were wonderful and the hotel had many amenities. We had the opportunity to try the lounge/bar for a late night snack which was a treat! Staff could not be friendlier or more welcoming! Highly recommend.

I have stayed at this hotel in the past, and was impressed by the cleanliness, and the helpful staff. Aside from this, this hotel now stands out even more, because of the breakfast it includes wit the stay. While I've stayed at many hotels, this in the only one that comes to mind that considers the health of it's guests. The breakfast choices include fresh cut fruit, yogurt (incuding sugar free), whole grain bread options, and a wide variety of nutrtious hot and cold dishes (too numerous to mention). I thank Margot Fenton for making these changes, and for listening to guests, and running a hotel that makes their comfort and satisfaction, her first priority.

No Coin/Laundry at this location and you need to go to a laundromat 5 miles away and waste your time sitting in front of a washer/dryer rather than be able to do it from the comfort of a hotel room while on trip/vacation. Had to change hotels as a result and waste one whole day due to check-out and check-in process and pay for an extra day too.

I'm reluctant to share my experience, since I'm sure that doing so will let the "cat out of the bag" for next year's marathoners. This hotel is a hidden gem. For many Boston marathoners, they prefer to stay in downtown Boston, for the sake of convenience to the Runner's Expo, and the Shuttle pick-up at the Commons, to the race start in Hopkinton. I prefer staying a bit away from downtown, for the peace and quiet. I normally stay in Foxboro, but they have jacked up their prices this year. So after a bit of homework, I found what looked too good to be true - a hotel between Boston and Hopkinton that not only had availability (I got a late jump on making a reservation), but offered a very reasonable rate. As you may know, if you want the "privilege" of staying in downtown Boston during the marathon, you ARE going to pay a premium ($300-$500 per night). After reading many of their reviews, I picked up the phone and called the front desk. I like dealing directly with the hotel, since the booking agencies have a plethora of contingencies that require reading ALL the fine print, lest you incur unexpected charges. When I called the hotel, I was greeted with a warm and friendly voice (writing this from the library, so I don't have the name of the desk clerk handy). I don't know about you, but I often make my decision as to whether or not I'm going to book a reservation, based on how that initial phone call goes. If they're pleasant, they're on the way to winning my business. If they seem too busy to help me, that's usually the end of my dealings with that hotel. They (he) proceeded to ask my travel dates, and double-checked availability. (I had already checked this online, to make sure they were not sold out.) Booking was simple and straightforward. I had a few special requests (extra pillows, quiet room), and he make the necessary notes in my reservation. He reviewed the cancellation policy, thanked me for my business, and we parted "company." Shortly thereafter, I received a confirmation email. A few days before arriving, I received another email, offering a pre-welcome, and providing the details of my reservation. Nice touch. I had a late flight from California to Boston Logan, with a change of planes in Indianapolis. After securing my rental car, I arrived at the hotel around midnight. A very "smiley" clerk welcomed me. This is a 6-floor hotel, and I noticed that I had been assigned a 4th floor room. I told him that, when I made the reservation, I had asked for a top floor. He said that they were sold out for the night, (and probably because of my late check-in), no top floor rooms were available. I told him, as long as it's a quiet room... no worries. He also checked the following day's reservations, and found a top floor available, saying I could switch rooms in the morning, for the remainder of my stay. He added a note for the A.M> clerk, to assist in the change. Turns out - the room was so quiet, I had no need to switch, and cancelled the request the following morning. Needless to say, upon my initial arrival, I was tired, AND hungry. I asked the night clerk if anything was still open at this hour. He said to go drop my bags in my room, and he would print out the names and locations of a few places that were still serving food. When I returned to the desk, he had researched several options for me. I chose a Chinese restaurant that was open till 2. Turns out (as he had said, though in my fatigue, I had missed his comment) they deliver to the hotel. No worries - it was close enough, that the short drive was of no consequence. After quite a tasty seafood lo mein dinner, I headed back to the hotel. I was asleep within 5 minutes. The next sound I heard was someone checking out next door. It was around 11 a.m. A solid night's sleep! OK, long story short from here on out... I drove to the Runner's Expo in downtown Boston that day. In and out of the city nice and smoothly. Came back and relaxed in my room for a couple hours. Went downstairs to check with the desk for a good Italian restaurant nearby, to carboload for the marathon. The clerk suggested the in-house restaurant - The Copperhouse Tavern. OMG... the food is out of this world! A moderately priced menu, with a definite gourmet touch. My dad was an executive chef, so I know what I'm talking about. The staff was attentive and cordial. The food is simply not to be missed. Last comment: As you might imagine, I was pretty exhausted after Monday's marathon. The weather was CRAZY... mid-40's, pounding rain, and winds ranging from 10-30 m.p.h. Once I got back to the hotel, and after a LONG, HOT shower, I headed down to the desk. You guessed it - I wanted to ask for a late checkout. Since I was actually requesting a "late, late" checkout, the clerk said she would have to speak with the hotel manager. From the back office, came the manager. She introduced herself - Margot Fenton. I explained my "situation," and the fact that I had a late flight out of Logan. Without further explanation on my part, and without hesitation on hers, she said, "Absolutely. I'm happy to help you." In a world where policy usually supersedes kindness, I am here to say that, in this case, the latter has prevailed. Margot, I am grateful for the goodness that you and your staff demonstrated to me. By the way, I gave a pair of my running shoes to one of your warm-hearted housekeeping crew members. It was the least I could do for a team that took care of my every need from start to finish. You have certainly earned my business when I next visit Boston... which at a minimum will be for the 2019 Marathon. I just hope I can book a room, before you sell out. Maybe I should make my reservation NOW! How far in advance do you book?

Convenient location off the interstate. Easily accessible to historic and sports venues for quick trips to revolutionary battlefields, Lexington & Concord, as well as Boston College and Fenway Park. Hotel was a very clean property with great restaurant, food & service. Staff was always available to provide directions to venues and offer insight into local options beyond the property.

We booked one night at this hotel before heading out to Cape Cod for a week. It was easy to get to from the airport and had plenty of free parking. It was quiet, had a nice large room with a comfortable bed. Furnishings were nice. Bathroom was large. Check-In/Check-Out was easy and friendly. Breakfast was filling, but could use some improvement on being hot, and flavor was kind of meh. But there was plenty to choose from so you should be able to find something to your liking. I recommend this hotel.

Stayed at the Best Western last week while in Waltham for appointments. I am always very happy when I make this choice. Things always run smoothly from start to finish. David at the front desk got me checked in very quickly, and couldn't have been more attentive to making sure I had a comfortable stay. This was no surprise, since I have stayed here many times, and all of General Manager Margot Fenton's staff approach their business in a professional and thoughtful manner. If you need to travel to this area, I think you'll be quite pleased if you make this hotel the lodging part of your trip. The staff is polite, approachable and accommodating, and the rooms have everything you'd expect for a satisfying stay. There is a great in-house restaurant, and other nice ones nearby to the hotel. You won't have a long walk with your luggage when you get there, because there is voluminous free parking all around the hotel. Also, check out the complimentary Wi-Fi and breakfast. Thank you Margot and Best Western Rich P.

The breakfast was surprisingly OK. The room was large, but when other guests slammed their doors shut, the silence was broken. Why is it so difficult to make a door close quietly? All hotels have the same issue.

Very pleasantly surprised that a small restaurant like this didn't have lineups. We had reservations just in case, but on a weekday it was not crowded at all. A very extensive menu with steak and lobster tail as the feature. I had the feature and Mrs. had the chicken dish. Wine by the glass was reasonable and good. White tablecloths, heavy glass wine glasses, and hefty cutlery with candlelight made for a romantic quiet dinner for two. Loved it. For $35 it was not a large steak nor a large tail, but both were a fair size and combined made for a full meal. The chicken dish was substantial and Mrs. had to take her time eating it all (she said it was so good she was not going to leave any behind). Service was attentive and not overpowering with some banter thrown in for humour. I would come here again and have anything on the menu as the table next to us had a combination of ribs and lamb with a bottle of very good wine (didn't act as a boor to ask what wine - but they both raved about it to each other). Cost wise, maybe a little on the higher side but well worth it in quality and quantity. Such that we did not leave room for dessert this time - it will have to wait for another visit.

Best Western Waltham is our top choice to stay when visiting Boston! We were in Boston for the Easter weekend visiting our kids at college and once again had a great stay! The front desk is always welcoming, the rooms are clean, comfy beds, and exceptional service! We love that there is always water in the room waiting for us--at no additional charge! Breakfast buffet is excellent-- fresh fruit, yogurts, hot entrees as well as juices and coffee/tea all met with pleasant smiles from the help. We didn't visit the tavern on premise this time--but ventured into town for some local food. Front desk was wonderful with directions and recommendations. Looking forward to my next trip in May! Maureen, John and family

The staff was really friendly and the breakfast was actually very good for what it was. The room was large and comfortable. They gave us water bottles everyday. Even though we didn't really use the fridge and microwave, it was nice to have them. Having the Copper House Tavern attached was great since we arrived late and didn't want to travel around for dinner. The food was good too! The negatives are the bathroom was small and had a mildew smell. The pool was closed. Overall it was a great place for a short stay.

The room was clean and comfortable. This was the best breakfast I have ever had in a value-priced hotel.There was a large variety of offerings, including fresh fruit and a greta coffee bar. I would definitely stay here again.

Room 510 noise from the elevator was awful - running all day and all night. Staff was not helpful in trying to relocate us to another room. Reservation was made 2 months in advance. Plus pool was closed. Would not book again.

This was the second time staying here. Hotel was in great location for our needs. Hotels was clean. The restaurant on the premises made it convenient for meals. They had coffee and tea available all day which was a definite plus.

The hotel has been upgraded & is very nice.The offer a coffee bar all day . The front desk was very nice &. Able to check us into our room early. The rooms are very clean & offer lots of outlets for charging electronics. ( They do have a pool but we did not use it but always nice to have when you have the kids along ) The Complementary breakfast was excellent. They offer hot & cold options ; eggs, breakfast sausages, muffins , toast English muffins , pancakes & the best part for me- REAL fresh fruit. It is very close to Interstate 95 . We would recommend this hotel & would stay here again

Stayed two nights while touring local colleges. The location is perfect for access to the highway to get to schools, restaurants, and the huge Burlington Mall. The breakfast buffet was better than average for this category of hotel. Lots of fresh fruit, plenty of yogurt (even Greek!), a variety of pastries, eggs, and meat daily. The coffee/tea station is wonderful with plenty of flavor and sweetener options. Also a great restaurant downstairs where you can sit at the bustling bar, join friends at a table, or order take-out and carry right upstairs to your room (which we enjoyed in our PJs). I would definitely stay here again.

Stayed here recently and very pleased, room, restaurant, breakfast, pool, everything was pleasant and clean and we had a great stay, staff was very friendly and professional, would definitely stay here again, had a great dinner at the attached restaurant which was seemed very popular

Beware! Do Not Stay Here with Kids! Not Family Friendly!!! A strict racial divide amongst the staff as well that was nothing I want my kids to see. The staff was horrible. I figured a Best Western was a family place, so I booked for a hockey tournament nearby. The place was filled with kids from the tournament. Even so, the kids were pretty good and the hotel was pretty quiet. Nothing like my trips to family destination hotels like Legoland, Disney, etc. Here, instead of kids, I heard the staff yelling a lot. They man-handled a child they didn't know outside my room who was in tears and I had to interfere. But boy did I hear the very little girl sobbing in the lobby telling her mom that a lady had yelled at her for, "pushing all the buttons on the elevator," which she swore she didn't do. I heard the same woman on my floor yelling at the boys in the hall for the exact same thing about ten minutes earlier. They swore in front of the kids and really frightened them. These people should not be around children. I will never stay there again and will think twice before staying at any Best Western because I witnessed such scary behavior by a woman who claimed to be a housekeeping manager. It was even more disturbing that she was white and her staff was all of color. I am sure that the children picked up on this along with her bullying of children. Disgusting all around.

I stayed two nights here for a business trip. It was very clean, comfortable, nice staff, with good free breakfast which I think was little better than similar cases. Free internet was not bad. There was some noise from nearby constructions though at night.

All was fine. Pleasant staff. Good restaurant off lobby with large selection and good service. Good location, easy to get to. Room was large and clean. Only issue was hearing the garbage truck at 5:30am

Generally, peoplethink of Best Western as a bare bones chain hotel. This BW has been upgraded on several levels. It has made it's breakfast room far more attractive than it used to be and its breakfast offerings are also better than they used to be. There are 6 kinds of cold cereal including 3 labelled as glocose free. There is pretty decent hot oatmeal(not instant out of a package-just add hot water etc). The rooms have all been renovated and are quite attractive, and a nice thing is that most of the rooms have windows that open. There is an attractive swimming pool with a handicap access seat for lowering people into the water. There is also a new excercise room. The hotel openned a new restaurant last year, the Copper House, which is a very nice bar and hamburger style restaurant which serves all meals and is quite reasonable and the food is good as well. Its not your grandfather's Best Western and its prices are still reasonable compared with the other chain hotels in Waltham.

First room the bathroom door didn't latch or stay closed. The changed us to another room where the floor was unevenn, like wavy, and smelled of burned wires and the heater sounded awful. Third room we spent the night in. The heater turned on every 2 minutes even set at 61 and the room was at least 75. We canceled our second night. The staff was helpful and refunded for our second night. Breakfast was ok but coffee was awful.

My experience there was horrible and embarrassing to say the least: Rooms: The rooms give you the basics that you would get anywhere else. The only fancy thing in the hotel is the restaurant that is adjacent to the front desk. The Incident: I came in early from another hotel as they were sold out and I could not extend my stay, so I booked this hotel as I have stayed here maybe twice before. I work in the wholesale industry where I travel between China, the US, and Canada quite often, and I was leaving for China the next day so I figured I would check in here since Boston's prices were pure lunacy at the time. I wasn't able to check in until12:30p as I was in a rush to head back downtown. I had a meeting with a potential client so I even asked if I could just check my bags. The clerk suddenly said that there was a room available and I took it. We made small talk, she even asked me what I did for a living (explained) and the other older woman seemed somewhat impressed, but in a condescending way, which I took as envy (but that's neither here nor there). I went up to my room that was at the very end of the hallway, and set up my laptop, threw my bag on the bed and called an Uber. Waltham is kind of in the boonies so I had to wait a while for them to show up. I left the hotel around 12:40p I didn't see anyone at the front desk because they often leave the front desk to check rooms. I returned to the hotel around 2:30p and still no one was at the front desk. I got a phone call from a woman who was finally ready to purchase an order, but she told me she was in Hartford on business and that her husband could drop off the money for her since they live in the area. (She didn't have time to deposit it and he didn't know how to do a bank to bank wire transfer, so I told her that cash would be fine and he could drop it off.) I met them before and trusted them so I felt it was okay. He arrived at the hotel and unbeknownst to me, she didn't give him the correct hotel room number as I sent it hastily and it was wrong. I sent her the correct number and he came in to give me her payment and confirm mailing information as they have recently moved. It took about 10 minutes. I went back to my computer and received a Skype call from my web developer, which I was patiently waiting for (they're in India btw), when I heard a knock on my door. I figured it was her husband coming back to ask questions or want a printed receipt. This was at 3p. It was the cops. I opened the door and they looked at me confused. I asked if I could help them and they asked for my name. I answered and they told me that the hotel management wanted me escorted off the premises... I stood there for a second and asked why? The police officer answered: "I think you know why." I asked to speak to the management and was refused, so I put on my shoes and my unpacked luggage and told my developer that I would contact him tomorrow(which turned into 3 days later). I walked out of the room and the other police officer in the hallway asked me who I was talking to. I answered, my developer for my website. "What kind of website?" he asked and gave me a look as if it was something menacing. I opened my computer back up and showed him the back end of my wholesale website and gave him my card, telling him if he wanted to open a business, I'm the woman with connections overseas. His partner checked the room and asked if anyone else had been there. I told them my clients husband dropped off a payment for her hair order. I was waiting for my developer, so I didn't have time to run downstairs and potentially miss his call. The partner whispered in his ear and we walked off. The clerk at front desk didn't speak to me, she only told the cops to have a good evening and shot me a dirty look. That's when it hit me. They thought I was a lady of the night. They also lied and said that I was there all day with different men coming to and fro, which wasn't true AT ALL! I left around 12:42p was gone until 2:30p the cops came at 3p I was only there for 30 minutes really and that is CLEARLY not my line of work. I have a huge following on social media and would never jeopardize that or my life with my family(husband and son) for some mess like that. This brought me back to the conversation the front desk clerk had with me. Of the two times i had stayed before, she never asked me what I did for a living, we barely spoke except for the basic rhetoric of her job. What a horrible experience, I would never wish this on my worst enemy. Money lost, time wasted. Thank goodness I was going to China the following day.

A most comfortable place to stay, quiet, comfortable, that serves a generous complimentary breakfast in a pleasant breakfast room. Has a swimming pool. Very centrally located in a Boston suburb, convenient to all local major arteries. A quiet setting despite convenience to roads. Have stayed here at least 3 times, and is the first place I search when headed to Boston area. Very accommodating and friends front desk staff.

Needed a place to stay while between homes - there are many comparable hotels in this specific area. The Best Western offered the most competitive pricing. Hotel features free breakfast, an attached restaurant/bar, pool, gym, daily housekeeping, and free in-room wifi. My stay was extended due to unforeseen circumstances and manager on duty at the time offered me discount for the additional nights which was a) unexpected, and b) very very much appreciated. Great hotel. Would highly recommend.

My job is at a retirement community close to the Best Western in Waltham, MA and I have a 70 mile commute to and from home in NH each day. In inclement weather, I sometimes choose to stay overnight, as I did last Thursday because of the big snowstorm in New England.. It's like a home away from home for me. Staff and management are wonderful. Rooms so very nice and beds are luxuriously comfortable.

We booked a room on a Saturday night near my work. The price was great!!! We did use the restaurant on property the food and service were very nice. Very convenient The room was fine and had all that we needed. The toilet in the bathroom did seem very low. If that is a problem ask for an accessible room. We booked so that my hubby and little girl could enjoy the pool and breakfast while I went to work Sunday. The pool was a good size but the pool area was freezing!!! It felt like the ac was on. We did let the front desk know a few times. Not sure what was going on . Pool was a good size but we could not really use it due to the temperature in the room . The breakfast was good. I liked that they had coffee and tea in the lobby all the time. The location is very good. Near the highway and other restaurants too. Gas station nearby too. They were opening a new gym downstairs that looked nice. We did not use it ( not open when we were there ) We would go back but would check on pool first.

My husband and I enjoyed this hotel very much. It was very clean. The staff were very friendly and courteous. The breakfast was amazing. The room was clean and the bed very comfortable. We didn't get a chance to swim in the pool, but it was very presentable and clean. We enjoyed the free parking also.

Stayed 30 nights. The manager Margo Fenton helped with extended stay arrangements creating an excellent overall value. The rooms are clean, well equipped with a desk, comfortable beds and bedding. Fast, reliable internet. Well prepared breakfast buffet. New, state of the art gym. Big pool for a medium sized hotel. Lots of free parking. Plus a very nice pub and restaurant on site. Easy reservations and check out. Only thing missing for a long term stay is a washer and dryer. They have laundry service but that pretty expensive at any hotel.

A really wonderful hotel in the Boston/Waltham area; convenient to 128/I-95, comfortable rooms, free wifi and free parking, an excellent hot morning breakfast, an excellent restaurant, and a brand new fitness center. But the best part is the staff; everyone we met from the front desk clerks, to the maids, to the breakfast staff, to the general manager, were all professional, friendly, and helpful. We'll be back when we visit the Boston area again!

Stayed at this hotel for a local family funeral. they were very accommodating and made our stay pleasant. we enjoyed the food in the restaurant with hardly any wait time for table or food. this is a must stay for local and affordable. BW tlc offers just as much as the others.

I was very pleasantly surprised with how nice this stay was. I only needed a room for a single night, and wasn't looking for much. The room was very comfortable (the beds in particular were extremely inviting) and quiet. The staff was incredibly friendly and took time to make sure we were happy. The breakfast was a better spread than I've seen in many hotels and included a wide variety of delicious hot and cold options.

Nice place, close to the highway, has a restaurant on site. Very inexpensive for weekends. Staff friendly and helpful. Continental breakfast had decent choices and tasted good. I just slept there so I didn't use anything other than breakfast for amenities.

Stayed here in October before our cruise. The hotel is approximately 30 minute drive from Boston, but well worth it! The room was very spacious and clean. The restaurant downstairs was very convenient and has a great menu. We appreciated the front desk staff as well.....very professional and helpful....especially Carol! Thank you for a great stay....great start to our cruise vacation!!!

This hotel was in a great location for my conference. The restaurant was good with a really good beer on tap selection! The room was avarage, but clean and the bed was comfortable. It was a little noisy. Overall, it was a great bang for my buck!! The room was $89 for the night!!!

My overall experience from the hotel was very positive. The beds were a little hard, but still much better than expected, especially for a hotel. There was a huge breakfast buffet in the main lobby, that served many freshly cooked foods including, but not limited to: waffles, bacon, sausage, even a self serve pancake machine! They also serve a variety of fresh fruits, juices, smaller candies, and yogurts! My last and final thing I should mention about the hotel is the amount of luxury you receive inside the room. You get a 38 inch TV screen with all of the sports channels included, as well as a fairly large mini-fridge, and last but not least, a one-cup coffee pot located inside your own room. Not only do you get complimentary Wolfgang Puck coffee and condiments included with a room, you can also have concierges deliver more coffee pouches straight to your room. They have both regular and decaf options. This is super nice to have in a hotel room. Honestly, I don't have much bad to say about the hotel. It is even in a prime location too, about 15 min. from Boston! I could absolutely recommend this hotel to any friend who wishes to travel to Boston. Overall review: 5/5

Staff was friendly and helpful with getting us around and all things we needed. Place was clean and comfortable. Breakfast was convenient and had lots of variety. The Copper House Tavern was really good as well. Pool was great for keeping my son busy on our down time. Great location to everything. Would recommend.

Excellent hotel from the drive up, the complete stay and the drive away. Hotel staff was very courteous and very helpful with directions od the area. Breakfast was also great. I would recommend this hotel to anyone looking to stay in the Boston area.

The Waltham BW is very convenient location wise. The city of Waltham has a good walking area and many stores and restaurants are nearby. The Burlington mall is a short ride away. The hotel itself is quiet and in the morning you have a buffet breakfast to enjoy before you continue on your way.

Worst Hotel experience of my life. Multiple missing reservations leaving family members out in the cold with no hotel rooms during our time of grief. No Hotel Manger for days at a time. The General Manger Margot Fenton should be fired ! Stay away from this Hotel.

This hotel is a home away from home. The staff is so nice and you get to have free breakfast with your stay. A very nice Healthy selection. Very clean hotel and the pool is wonderful. Right off the highway and the rooms are soothing. I enjoyed my stay very much and will be returning

I have stayed in Best Western Waltham, Mass.many times over the years it is centrally located to family I visit and to the Boston area.The staff is friendly and help full, the place is clean, and the complementary breakfast is very good. I would recommend this place.

This hotel was clean and comfortable. My husband and I were here for 2 nights to visit family in the area. Requested and received early check in which was great. The breakfast was wonderful. The pool looked nice but didn't have time to enjoy it. The front desk woman was so helpful making recommendations for places to eat, directions and best ways using public transit into Boston. She was so patient with our many questions. Will stay here again!

I've stayed at this hotel in the past. Some things have improved, however the smell in the lobby and our guest room had a very displeasing odor. Smelled like spoiled chicken or something. Hopefully it will dissipate. Breakfast was good, though.

Location was ideal for my commute to my company. The attached restaurant provided two excellent meals, great service and great patrons. Hotel pool was fantastic, perfect temperature very surprised no one else was using it, gym was small, although all the essentials were there. Staff were great, utilizing a free shuttle to the train station. Breakfast was OK, hot and cold. Surprised they were blasting CNN at breakfast, requested to turn it down, upsetting my Cornflakes.

Desk staff were disinterested and not attentive, especially at night, long waits to get answers at the desk on several occasions and the GM was very rude. Rates for rooms are misleading. Nothing is worse than seeing advertised rates for the same night posted for much less than what you were charged. Advertised rate on Trip Advisor was $129.00, which we got for one night and the other night was posted at $295.00. Yes, Boston is an expensive city however the differential is unwarranted for the value received for a second rate hotel. The GM could care less.

This is the second time, my wife and I have stayed here during trips to airport. The hotel is conveniently located & accessible. The staff, service, rooms are first class. Our experience has been wonderful. Excellent quality and value. This is the only place we'll stay when in the area.

I have stayed at this location for business for the last 2 years plus, and will continue to stay at this hotel on future business visits. It's a great hotel with a great restaurant (The Copper House), I recommend it to all. Enjoy your future stay, this location is my home away from home.

nice enough, clean room, good breakfast - only problem, was promised a sofa bed -- no sofa, therefore no sofa bed. I like the breakfast and apparently the hotel restaurant and bar is quite good as was very busy.

Stayed at this hotel last night. The bar and restaurant attached to the hotel was nice. The lamb burger was very good. The room was spacious and seemed Put together well. There was a little mold in the shower and there were big stains on the carpet in my room. My room was right next to the elevators. I recommend avoiding this type room. The head of the bed was against the elevator wall and that is all I heard literally all night long. This did not make for good sleep. The breakfast was good and there seemed be a variety in foods. I think if it had been a different room It might have been a better stay.

Pamela was friendly and helpful from the reservation process to check in to suggesting nearby dining. Gentleman servicing breakfast area was great-even refilling wonderful pancake machine when it ran out. Check out representative tried hard to help us print out our boarding passes but printer wouldn't work.

The hotel is very nice. It's clean and quiet. I didn't use the pool, but it looked very good (and the families seemed to be enjoying it). I did use the restaurant, and it's excellent -- some healthy choices for food, and a pretty good wine list and beer list. The room was very nice also. The complimentary bottles of water in the room were a very nice touch. It's also walking distance to some other restaurants.

Great location and value when visiting Boston. Easy access to Interstate leading into downtown Boston. This was a full facility with onsite restaurant & bar with a great pool & fitness center. The breakfast area was really exceptional with a varied and nice hot selections. I especially liked having USA todays available near the breakfast area.

Clean room, comfortable beds, no noise through the walls, good spread for breakfast included in the room. We arrived late and had no issues checking in. Front desk staff polite. Convenient to highway.

Thank you Best Western! I had to travel to Waltham this past week for appointments and I stayed at the Best Western as I have in the past. As usual, it was a stress free and completely satisfying experience. The Best Western is just off the highway (rt. 95/128), and parking is always easy with spacious availability all around the hotel. The front desk clerk (Josh) got me checked in quickly and cordially, which is a blessing after five hours of traveling and heavy highway traffic. The room was very clean, comfortable and well stocked as usual. Whenever you need something, directions, a taxi, something you forgot to bring, etc., there is always a helpful & friendly response from the front desk. Of course this culture of superlative service does not happen by accident. General Manager Margot Fenton has assembled and developed a skilled hospitality staff, who take pride in what they do. Prime examples of this are Ruth, one of the Front Desk Supervisors, and Emerson in the breakfast room. They could not have been more helpful and accommodating to me during my current and previous visits. The complimentary breakfast was great, with omelets, bacon, assorted breads, muffins and bagels, fresh cut fruit, yogurt, assorted cereals, juices, coffees, etc. There is also a nice restaurant within the hotel (Copper House Tavern), which is a real plus for guests weary of traveling. I will be more than happy to continue to patronize this hotel. Thanks again Margot and Best Western! Rich P.

My wife and I stayed one night and found the hotel to be very nice and comfortable. The bed was comfortable and room was in good working order and clean. Breakfast in the morning was very good with sausage and potatoes with eggs and make your own pancakes and hot oatmeal. Also mixed melon fruit bowl. Ample seating available.

Very clean hotel and the beds were very comfortable. Staff was very pleasant and the restaurant and bar are awesome. Complimentary Breakfast was very good better than expected! Overall the stay was really great and we will return

The hotel, location, hot full breakfast, wi-fi service and parking were, as always, very good if not exceptional. I only wish the lady who checked us in with a name tag labeling her title as Front Desk Supervisor was more friendlier. But otherwise, I will stay at Best Westerns. I am totally satisfied with the service it provides.

Service was outstanding. The manager went above and beyond to make our stay pleasant. It's hard to find this kind of service in any hotel, even a five-star, top-dollar one. I will definitely stay here again.

Thank you for a clean quiet room with all the amenities we needed. Even though I came in late, my room was ready. The breakfast was great. The selection of food was surprising! If I'm in Boston again, I'll be back at this hotel.

Another great night's sleep last week. Incredibly comfortable beds at this hotel along with consistently excellent staff in all areas. Great restaurant on the property and wonderful continental breakfast provided as part of your stay. Management and staff are fabulous!

The hotel has an excellent location close to Boston, Waltham area and the north. We needed to be at all three locations over a few days and was happy with that. The hotel reception was very pleasant and efficient. We enjoyed working out in the gym and no one bothered us. My only negatives were 1. The coffee at breakfast was terrible! It was undrinkable. It was supposed to be Nescafé brand but it must have been watered down as I could not even drink it. 2) the toilet is situated unusually low to the grown so when you sit down you literary are shocked how much lower it is from the standard size, and 3) The internet was iffy. It dropped a lot but not sure if that was the hotel or my iPhones (although it also happened to my husband and son's non-apple iPhones). On a lesser note, they don't offer a complementary shower cap so not sure why that particular item was eliminated from the "amenities" line-up, but they did offer a moist make up towel so maybe that is the new "female" amenity change. Since I am planning to be back in the area again, I may try out the other hotels nearby (Westin, Holiday Inn Express, Embassy Suites, Hilton Garden Inn or Marriott) to see if there is a better offering for the same price.

Our second visit. We were very happy with the service, the breakfast buffet, and our room. Our grandchildren loved the pool, we loved the all day coffee the lobby. Will definitely stay again as we have family in Waltham.

This BW property is excellent- clean, comfortable, restaurant on sight, workout facilities, pool, free parking - what more can a business traveller ask for! It is also a 6 minute drive to the Riverside train station which takes you into downtown Boston for $2.75 one way- very convenient.

The BW TLC was excellent. After staying in some lesser hotels on this trip the BW was a breath of fresh air. I checked in on a Sunday and there was a "back in 5 minutes" at the front desk and when I was able to check in, my room wasn't ready and I had to wait an hour more.

We loved this hotel. It is very clean and updated. The bed was extremely comfortable and the staff was superb. The breakfast was delicious and had everything you could want (scrambled eggs, omelets, bacon, breads, juice, cereal, yogurt and FANTASTIC orange juice). I recommend this hotel to all!

We have been coming to this Best Western since 2010. We have spent many nights here since my son went to college in the area for his undergraduate and graduate degrees. We continue to come anytime we head to Boston. The hotel keeps getting better and better. We have seen such a great improvement in the breakfast area. In fact, it is the largest and nicest breakfast area of all the Best Westerns that we have stayed in. The selection of food is also very good. The restaurant is exceptional. It is nice to not have to look for a place to eat when you arrive on a Friday night. The employees are very professional and friendly. The rooms are spacious and very comfortable. Keep up the wonderful work.

I stayed at a 2 double bed room, and overall the room needed to be updated! Now, the bathroom was the problem. It had a slow draining bathtub. So I asked for another room, and the staff gave me another room without any problem. The "new" room was similar to the one I had before.. needing update desperately.. but the bathtub was draining a little better than the previous room. Just a little better. I would not stay here again.

The rooms are large, comfortable, with a bed mattress so comfortable I wanted to bring it home. Free breakfasts in a huge dining room, with brunches served on weekends. There's something for everyone, even picky eaters. Wifi worked beautifully. Front desk staff very helpful. Price of room was reasonable for traveling during the peak of vacation season. The hotel has an indoor pool but it was closed the weekend we were there (no big deal as we were visiting family). We would definitely stay there again!

When making our reservation, I requested a room on a "quiet floor" if possible. We were given a very nice room on the 5th floor, with a balcony, which was a very nice surprise. Unfortunately, as soon as we got near our room, there was a very strong mildew smell which was in our room as well. I decided to not make waves but to discuss it at check-out in the morning. Our room also had a door to what could be an adjoining room - at 1am several men and women came in and were talking and laughing loudly as well as playing music: it sounded like they were in the room with us. I called the front desk and could hear the phone ring next door. The music was turned off, but the talking/laughing continued for 30 minutes. Again, I thought I would discuss it at check out. So, at check-out, I waited at the reception desk. And waited. And waited. I could hear a voice in the office behind the desk, but had no way to get anyone's attention. I did leave our room keys on the desk, and I hope that we are definitely checked out. We had a long ride ahead of us and could not wait any longer. Positives: the bar is a nice area to offer. We didn't eat any of the food but it looked very good. Bartender was friendly. The breakfast room was great - the attendant was friendly and attentive, and the food selection was very nice for a hotel buffet. Lots of fresh fruit, good cereal selection, and several hot dishes. We'll likely stay here again, at which time I'll definitely ask for a room WITHOUT an adjoining door. I've never been in such a loud room!

Very nice and clean! Great staff! Good breakfast. nice restaurant in location. Coffee and tea out in lobby all day and night. Fast checkout. hot and cold breakfast foods. Clean pool with good hours and a fitness room.

Nice hotel at a best price. In Boston you cannot Fonda better area with this price. Hotel is not at high end but clean and comfortable. I love it! Swimming pool is a huge bonus and breakfast is warm and free. Close to everywhere from I 95.

VERY happy with our stay. Hotel was clean and room was too! The service at check was great. Te breakfast was very nice. A great selection for any appetite and beverage selection was just as nice! Very impressed! Fantastic value. Great service. Convenient location for Boston. We'll be back! Thank you!

The hotels in the Waltham area are overpriced because of the demand, so this Best Western is one of the more reasonable stays. Apparently this hotel has been remodeled, yet it still needs work. The staff is very courteous and friendly. The breakfast is adequate but nothing spectacular. My room had a mini fridge and a microwave which was appreciated, yet it did not have a room safe, which I've come to see as a necessity. the air conditioner was a wall unit and noisy and I believe that the filter needed cleaning (felt like I had allergies after one night there). The towel rack was pulled out of the wall and needed fixing. The bed was comfortable and the room clean. The restaurant down stairs is good and very convenient and probably the best part of the hotel.

Great value compared to staying in Boston. Clean and comfy hotel. One of the top continental breakfasts that I've had at a hotel. The staff was very pleasant as well. Would definitely stay here again.

Hotel is very convenient to I-95/Rt. 128 and easy access to roads into the city. The hotel has been renovated. The room was clean and nicely done. Only complaint with the room is the heating/air conditioner was VERY noicey and the WiFi was a little unstable and would drop your connection unexpectedly. If these are not a concern then this is the hotel for you.

My girlfriend and I visited this TLC location Friday August 11th. We made reservations to stay there the entire weekend as we were traveling to visit Harvard. Before booking the reservation, we contacted this hotel directly to inquire about the pool on Wednesday August 9th. We were told it was open, and until 10PM. Upon arrival we were told the pool had been closed for two weeks already--- due to maintenance. The room we were given smelled of rotten eggs and the bed was the most uncomfortable mattress we've ever laid on. My girlfriend and I travel a lot due to work, so we've had our fair share of hotel rooms around the world. The staff was unprofessional. It took two different reps to check in and a third to cancel the remaining reservation. The staff also did not seem to care to help with the issues in our room. The next morning the scrambled eggs were served out of buckets of water. The worse experience ever! Will never visit again.

This Best Western is one of the nicest BW's I've stayed in. The lobby is beautiful and has a really nice breakfast room with a full hot breakfast- eggs, bacon, pancakes, fresh fruit, cereal, toast, muffins, juices etc. Staff was so friendly! Only complaint is that our double room mattresses were extremely uncomfortable- I'm also pretty fickle about my sleep but my niece hated hers as well. But the price was a bargain to be so close to Boston!

I don't like to stay anywhere else! Best Western has really stepped up their game for the FREE Breakfast that they do offer. Staff is friendly and its clean!! There was a nice restaurant in this hotel that made eating dinner later in the day very enjoyable, and we could take it to our room! I loved the little snack provided at the check in counter was very refreshing. I hope they keep their rates reasonable!! I only rent with Best Western!! I love the free cancelation on many of the rooms too!!!

Outside of hotel and lobby are very nice. Hotel Staff was somewhat helpful and friendly I guess. Rooms were fair to poor at best. Full size beds felt very SMALL! Our first room was awfully hot so we turned on the AC and it made a horrendous noise. No wonder it was hot, no chance this noise just happened so Im not sure why we were put in there in the first place. We were immediately given a different room without an issue but when I requested a room with queen size beds or a king with a sofa bed I was told no. Dont think they really looked and I would have paid for the upgrade. Rooms were clean but very tight for a family of 4. We had to bring in a cot bc my 2 teens had no intention of sleeping in the same small bed (that made it super tight) and the husband and I didnt get much sleep. Carpet had stains and over all hallways are rundown. Needs some major TLC. Free Breakfast was convenient and had plenty to chose from. Lots of seating. The restaurant attached was nice. Location was great. Not in Boston but not far. We were there for college visits and a Red Sox game. Would I stay here again? Probably not wo the updates needed. Plenty of other options there in the area. Torn between 2 & 3 in rating. It wasnt terrible just Eh.

Helpful Staff and Clean, Comfortable Rooms. I would recommend staying here for business travel, or personal travel. Nice free breakfast option, and the property is well maintained. Plenty of free parking available and only 20-25 minutes to downtown Boston. Good restaurant attached, plus a lot of very good restaurants close by.

Very friendly staff always willing to make your stay as nice as possible. The people at the bar also very nice went in for one drink but ended up closing it up. Thank you everyone for making our stay great and for feeding a hungry family every morning!

Nice accommodation for a business trip. I had to be in Boston and in Waltham. Balancing staying in Boston and traveling to Waltham versus the other way around was not so difficult. A stay in Waltham is cheaper and the travel can be done easily by train or bus (if you don't mind spending a little more time) I met friendly staff, however, there were some with connections to cabdrivers: I had the same driver three times. But that was okay, a very nice guy and no different prices compared to others. Large room, good breakfast

Good hotel, very nice breakfast, helpful staff. We were given 2 double beds for a family of 2 adults and 2 kids, which was kind of tight.. Were expecting at least one queen and a sofa bed. Kids enjoyed in the swimming pool.

Recently stayed at this Best Western for wedding that was held at nearby Gore Place. The hotel was a good base camp with nice rooms, a swimming pool, breakfast room, and a restaurant/bar for post-wedding party. The staff were all nice folks. Also they gave us so many little bars of soap that we not able to use up all the soap (no matter how many baths/showers we took). A good time was had by all. Feel free to grade this review as "helpful" as I am trying to win a new badge (not sure why).

The staff at Waltham TLC is always caring and friendly!! As frequent guests we enjoy the wonderful people who make our stay pleasant and comfortable. It is a convenient location that meets are needs when we are visiting family.

Spent a week here using this hotel as a base to commute into Cambridge. It is about a 15 minute drive from a green line "T" stop (Riverside). From there you can get anywhere the subway takes you within Boston. Doing this allowed some cost savings as compared with staying in downtown of Cambridge or Boston The hotel itself seems nicer than your typical Best Western. It has a decent bar/restaurant within the hotel. There is an above-average fitness center for a hotel of this class, which a nice universal machine so you can get a real workout in. It also has an indoor pool with an 8 foot deep end. The room was equipped with a refrigerator and a microwave. There is a gas station right next to the hotel. All in all, a good place to stay.

Great hotel!!!! Very convenient to all the Boston area attractions including Downtown, Salem/Gloucester, Quincy and the Sam Adams brewhouse:-)!! Value was exceptional as the prices were great for the area in the summer. Will stay again and again!!!

Hotel is clean, comfortable, & priced reasonably. Location is convenient with local shopping & food nearby. 15 minutes drive to Boston city center. Room is larger than average. Restaurant & breakfast item choices were acceptable and good quality.

We were making a last minute trip to Boston and needed a room for one night. Some hotels were sold out or very pricey, especially closer to the city, but this Best Western was a little farther out but very well rated and much more reasonable. I still feel we likely overpaid due to our late reservation, but considering the options we were faced with this was reasonable, not that far out of town either. It was very nice for the one night, fresh, clean, and included free parking and breakfast. Overall it was a good stay, short, but good. The breakfast room was larger and brighter than most, with lots of options and plenty of empty tables.

Everything was very clean and the staff was friendly. The breakfast was what one would expect at this type of hotel. The kids enjoyed the pool. It was a little bigger and nicer than other places we have been to. The room had a faint smell of smoke and it appeared to be an older hotel. But it was a good price.

Margo not only remembered me when I called after 8 months to re-book, but she also remembered why I was looking to re-book a room. Very impressive. Shows me that they are people oriented and committed to service. I highly recommend this hotel.

Much lower price than expected for the area. Also, pleasantly surprised of the quality of the hotel considering it had a rather low price. I normally don't fill these out, but felt like I wanted to make sure to give them a good review.

In dire need of repair on all levels! From dirty elevators to old and broken furnishings in the rooms to bathroom fixtures falling off walls and ancient threadbare bedding, this hotel needs help! Breakfast okay, easy parking and staff was very attentive and caring. Honestly, I wanted to roll up in my own blanket and forget where I was sleeping.

We have been staying at thishotel when we visit our daughter over the past 4 years and we have enjoyed our stays until now. The stay started with a ½ hour wait to check in on Friday at about 2:30 pm. The problem was that there was a non-English speaking guest who required a lot of assistance and the front desk person was alone. Next, we were called at 2 a.m. by the front desk who at first would not identify herself, then said she was from the front desk and she was calling to see if the room was occupied. I have been staying at hotels for over 40 years and this is the first time anything like this has ever happened to me. Both my wife and I could not get back to sleep after that and it put a damper on the next day's activities. Next, the men's' room in the lobby was disgustingly dirty at 7:30 a.m. on Saturday Finally, the trash can at the entrance was overflowing at 4pm on Saturday. I was very disappointed with my stay.

Lovely staff, friendly, warm. Nice room. Good breakfast. Clean pool. Check in and out was easy and pleasant. Would definitely recommend. Lobby neat and clean. This is our second visit. We will come again.

My boyfriend I stayed at the Best Western TLC in Waltham from July 2 through the 5th, 2017 Upon checking in we were greeted by a front desk receptionist who had the personality of someone who works for TSA. We got our room key and upon entering into our hotel suite, we realized that the AC was not on. The thermostat read 87 degrees in our suite. I did not find this a big deal because I thought I would just turn the AC up and it would be all good. No. The AC was broken, so before we unpacked, I went back down to the front desk and asked if he could fix our AC. Instead he switched rooms for us. I initially reserved a room overlooking the city because my boyfriend lives in CA and this was his first time to New England. We were changed to a room overlooking a parking lot. I would have rather someone come in to fix our AC, as to keep our view that I paid for...I was never reimbursed or credited) The next morning, we went downstairs to have breakfast. it was around 9am. There were no plates or bowls to be found. No way to get a some eggs, no way to get pancakes, nothing. We couldn't even get cereal. After 20 min of waiting, someone finally came out of the kitchen area to refill the food. I inquired about the plates and bowls. He looked under the cabinets and there were none to be found, he determined he had to go into the basement to get more. After another 15 minute wait, my boyfriend and I said screw it, we are going to Dunkin to get breakfast...we had plans that we had to get to for that day. I will not bore you with the details of the remainder of our stay. Do yourself a favor...pay the extra money to stay in Boston...at least you know you will have a view of SOMETHING, and the staff will be friendly and if you include breakfast, hopefully you will be given the proper tools to obtain it...

We were motivated to stay at the Best Western TLC based on the TripAdvisor Certificate of Excellence award. While the hotel was OK, it pales in comparison to other Certificate of Excellence hotels that we had stayed at. This is a well maintained 3-3.5 star hotel. The rooms are standard rooms offering nothing out of the ordinary. For the most part the hotel is well maintained and the complementary breakfast offered was standard. For the money the hotel provides what you would expect but don't be swayed by the TripAdvisor Certificate of Excellence as it may raise expectations well beyond what the hotel delivers.

We come up to the Waltham area to visit family several times a year, and the Best Western is always our first choice. Friendly and efficient staff, comfortable well-appointed rooms, free parking and internet, and a delicious hot breakfast included in the price. A really winner! We look forward to our next stay.

We stayed ar this hotel to cut cost staying in Boston. This hotel is very clean, reasonable priced and the staff is very helpful and nice. The restaurant the Copper House is NO hotel restaurant. The food is GREAT and reasonable and staff is very nice and definitely the place to be. Go early or you will have a wait. I had the seafood enchiladas and they were Amazing....

Excellent stay at waltham Best western hotel even the hotel is about 8 miles away from central cambridge. Highly recommend to chose this hotel. you will loose your money. Hotel is very nice and room is very well organized.

We needed a place to lay down our heads while visiting friends. The price was really right in this very expensive area. So we had few expectations. Our room was spacious with simple furnishings. The bathroom appeared newly renovated. There is a lovely indoor swimming pool, a cheery breakfast room, and a large Tavern. We were on the 5th floor and unaware of any noise until the am when we heard a bit on noise outside. There were two bottles of water and a welcome note from the manager. This could be a terrific getaway place for a change of scenery!

Hotel totally renovated and is like new! Free breakfast was amazing with lots of choices-hot and cold! Staff friendly and helpful. We will definitely stay here again when we are in the area! Close to everything Boston!

Hotel itself is average. Clean, well kept and easy/safe selection. What makes It cool is its proximity to a great restaurant and beerhouse (they are attached) Copper House Tavern makes this hotel a for sure pick.

Wonderful restaurant on premises. Excellent food and fun drinks. So convenient. Hotel lets us easily connect wth our daughters in Cambridge and Somerville. Love to visit Boston College and the trip is easy and quick. The free parking and easy on/off 95 is perfect! The rooms are comfy and a good size. We love that we can get out on the balcony for the view and some fresh air!

We have stayed here many times in the past three years and plan to in the future. The staff is always friendly and the service is great. The rooms are clean and comfortable. Although we didn"t get a chance to eat at the restaurant this time we have in the past and it was very good.

I have been a loyal Best Western customer for several years, and being independent franchises, you always see a variety of hotels, styles and service levels. I have to say that the Waltham Best Western not only ranks at the top, but I would compare it to any other hotel. I am not saying you can't get more amenities, but for the price of the hotel, it is definitely top notch. Very comfortable bed, good breakfast presentation and a lively restaurant/bar area. I would not hesitate to stay here again.

The location was great but the front desk staff was not only unhelpful but rude! She wouldn't let us check in to our room we booked online even with the confirmation number. Our room was backwards. The door handle had to be pulled up instead of pushed down, the hot water was cold and the cold water was hot, the light switch for the bathroom was outside the bathroom.

We, always, stay at Best Western while visiting family & friends. The pool was, really, nice. The breakfast is great! The restaurant & bar very convenient, & good variety of choices. This trip was for 'Steam Punk' festival. We met everyone at hotel before, & afterward. It's perfect for gatherings. Also, enjoyed a nice mother's day brunch.

Hotel is newly renovated. Rooms are large, clean and well appointed. Breakfast is great. Fresh fruit, cantaloupe, melon, strawberries, pineapple, grapefruit slices, pancakes, fresh eggs, bacon, breads, etc

Spent April 16th at this hotel, the night prior to the Boston Marathon. It was a perfect stay. Myself and my three sons , ages 13,10 and 8.. all enjoyed the adjoining restaurant as we arrived. Then, the boys had fun in the indoor, very clean pool. They then enjoyed the fitness room prior to settling in to our very comfortable hotel room. We all slept in a bit as our beds were comfortable and it was quiet. We then enjoyed a very large breakfast .. could not believe all the food choices and it was included in your stay. Will definitely recommend this hotel and if in the area, we will stay again. Oh, and it's very easy to get to.. right off the highway.

I am a frequent traveler and booked this hotel for 3 nights to visit family and friends in the area. Upon arrival, I was welcomed by a gentleman at the front desk who helped me with the check-in process. Upon going to my room I found out that the fridge was not working and the bathroom was not flushing. The toilet was overflowing!! I went down to the front desk and was told that he was going to change the room for me. However, I told him that I had to leave at that time and he said that he would switch the room at night when I come back. When I went back to the hotel at night, I went to the same guy at the front desk and was surprised to see that he changed his mind. He told me that the maintenance will be there the next day to help me with the bathroom issue and he did not want to give me a room because they were "fully booked." I asked for a manager but no manager was there at that time. I was starting to get irritated so he agreed to come to the room and check it out. He tried to flush the toilet but it was overflowing and it spilled on him. At that point he decided to give me a room. A new clean room appeared all of a sudden in his system even though they were "fully booked"!!! The new room was good. Everything was clean and functional. The beds were full size. Street view was nice. The bathroom was small especially since the door opens towards the bathroom which makes it very difficult to close the door while in it. Two bottles of water were provided in each room. Most importantly, everything was clean. The breakfast was decent as well. The food quality and selection was good and the people running the buffet were extremely friendly. The checkout process was just as terrible as the check-in to say the least. I asked for a bottle of water upon checkout since the water dispenser machine was not working in the lobby. The lady at the front desk told me that she can't give me a bottle because I am checking out!! I could not believe what I heard so I took my stuff and left. It would have been much nicer of her to say that they don't have water bottles instead of saying that they are done with me since I am checking out. I had 2 rooms reserved in June for 4 nights for another visit but I cancelled them immediately after I got home. I have never written a negative review but this deserves one for sure. This is a decent hotel with poor customer service.

We just stayed at Best Western recently and chose this hotel because of its easy access to getting on the highway and the complimentary breakfast. We needed to be within a half hour distance north and west so it was perfect. The hotel itself was very clean and everyone was very nice. There was even a restaurant on the premise we didn't go to it, but it looked good. Our bed was extremely hard and uncomfortable and the pillows were just as bad. We woke each morning with backaches. The breakfast buffet was alright, but really nothing special. I would suggest that Best Western consider better pillows and mattresses. There are plenty of hotels in the area and so next time we will probably go to a different one for better comfort.

We were in Waltham, MA and found this place to be good to stay and visit the city. It is at a quite place but provides a good value for money. The location is great, very peaceful and has a restaurant/ Tavern within the premises as well as good views.

Pretty hotel - clean and new. Many hotels in the area. We picked this one because it offered free parking and complimentary breakfast - that plus free Wu fi, a fitness room, indoor pool and coffee area helped us make the decision to stay. Rooms are large, with a comfortable bed, extra chair with end table and a table/desk with an office chair. Refrigerator and microwave.Strong Wifi in the room. Breakfast room on the first floor is bright and cheery. Continental breakfast buffet is adequate with fruit, yogurt, muffins and rolls plus containers of scrambled eggs, sausages and potato cubes. Pancake machine, too! Not quite like your favorite bed and breakfast, but the price is right and you can find enough to eat.

This hotel is right off I-95 and is just a few minutes from Boston and where our daughter lives in Newton. The included breakfast is very good - fresh cut fruit, not just melon, and good scrambled eggs, bacon, etc. We had dinner and sangria (YUMMY) in the Copper House Tavern at the hotel the night we arrived and the food was very good. It was nice to just stay put after the busy drive.

A really nice hotel. Restaurant has a vegetarian burger. You an open the window, slightly, to let in glorious fresh air. Well located, next to I 95. I'm sure it costs lots less then a hotel in downtown Boston.

Had another great stay at the Best Western TLC in Waltham this past week thanks to General Manager Margot Fenton and her wonderful staff. It is comforting to know when I travel to the Waltham area for appointments that one of the things I never have to worry about is my lodging accommodations. At my arrival, David at the front desk, could not have been more helpful in getting me checked in quickly, and in making sure everything was to my satisfaction thereafter. As usual, the room was ultra clean and comfortable. During my stay, Ruth at the front desk, and Emerson in the breakfast room (great complimentary breakfast), were equally helpful and welcoming, as was everyone else on staff I encountered. No matter what their role, the managers, the breakfast room, housekeeping, or facilities, they are all happy to help and know what they are doing. The in-house lounge and restaurant are consistently excellent, and there is always plenty of free parking. Many thanks to Margot and Best Western! Rich P.

Stayed at Best Western for the first time in a long time. Had reserved at both the Holiday Inn Express and this hotel. The other hotel was $30 more per night, but offered two queens instead of two doubles. However, I cancelled the HIE in favor of this hotel. Room was clean and comfortable and everything was in working order. The staff was polite and helpful. It has a decent restaurant on sight which also is a bar and fairly priced. Breakfast in the morning was good. I'd definitely stay here again. Was looking at colleges with my son.

Nice hotel. Clean and comfortable beds. Bathroom was a little small but ok. Complimentary breakfast was very good. They had a lot of choices like scrambled eggs, sausage, pancakes, muffins, English muffins, cereal, oatmeal, fresh fruit, yogurt . The gentleman working in the breakfast area was very good about replenishing the food very quickly. One of the best breakfasts we had at a hotel! My kids really enjoyed the stay and the pool. Would definitely come back.

Bathroom was small. Overall a good night sleep. Pool was warm and clean with plenty of towels for guest. Maybe a little more help at the front desk upon checkout. I like to receive an invoice upon checkout but no one was available so I just left my key on the desk.

Great value. Breakfast includes healthy choices, such as fresh fruit and yogurt. Clean room, helpful staff. The restaurant in the hotel also provides quality food, quality service all for a reasonable price. Could not ask for more.

I had originally booked my room for the wrong weekend and upon calling the hotel to make a change they told me I could not get refunded for my booking even though it was two weeks away. I decided to book another room for my desired night and the man on the phone was very rude and distracted while talking to me. Due to hotel complications they canceled my booking and I was left with no hotel room after I already arrived at Best Western. I ended up calling Expedia and getting a full refund even though the concierge had told me there was no way I could receive a refund. I dislike this hotel due to the very rude and unprofessional customer service. I recommend you go to the Westin which is down the street instead, it is much nicer and for the same price!

The manager and staff have been so helpful with each of my stays. Using crutches and a mobility device have made traveling difficult but the hotel was able to meet all my needs. I appreciated their courtesy and concern for my well being and look forward to my next visit knowing all disability needs will be met.

We grew up in Waltham, & still, have family/friends there. The Best Western has been our place since teen hood! The price is great, beautiful pool, convenient restaurant/bar, & the breakfast is wonderful. All the staff are friendly, & helpful. This visit was for our 35th High School Reunion. We had a blast.

About a year ago my wife and I stayed here and we had totally rude neighbors. I believe this is rare and can happen in any hotel. The management was very helpful to us in subduing our loud neighborhoods and promised us a discount if we ever came back (great management!). Last night we stayed again in the hotel and our stay was great. The breakfast is quite good with lots of variety and there is nice indoor, open-all-long pool that is quite nice. The rooms were clean and the bed was comfortable. I will stay here again if I need a hotel near Boston.

My stay here was memorable. I stay in this area quite often and this is my first visit here and I think my last. Check in was quite easy and my room was OK. The bed was not very comfortable but the bathroom was a nightmare. I have attached photos to back up my claims. I sat on the toilet to do my business and was nearly castrated as the seat was not properly attached to the commode. The sink was clogged and filled with a mess from my face wash, shave remnants and shave cream. The toilet was barely attached and i could put my finger in the gap on the floor. What put the icing on the cake was the blow dryer it had... no lie... an 18 inch cord??????. I just chuckled as the electrical outlet was to the right of the sink, right in front of the toilet...how does one dry their hair? Room 608 was just haunted.

My husband and I stayed at this hotel a lot. Margot the GM is wonderful and her staff is great to deal with. They are very helpful and always make sure you are comfortable. The hotel is always quiet and relaxing.

Margot, GM and team did an outstanding job during our stay at the Best Western TLC. Whether it was accommodating our luggage, late checkout, suggestions for dinner, opening breakfast early as we were there for the Head of the Charles, Margot and her team made sure we were completely satisfied, everything was OK and that we could concentrate on racing. Thank you and I will definitely stay at Best Western TLC next time we are there.

Another wonderful night at this Best Western! Last week I needed to stay overnight close to where I work (I have a 70 mile daily commute). This hotel has become my home away from home for several reasons. Manager Margot Fenton personally gets to know her regular guests and she passes that customer service standard along to her staff who are so excellent at making me feel like part of the "family". The beds are incredibly comfortable, on-site restaurant is great and service and quality of the morning complimentary breakfast buffet is fabulous. Front Desk staff, Food Service and Housekeeping staff are always over the top. My thanks -- can't wait for my next stay!

I actually like many best Western but was a bit disappointed in this one. The location was pretty good, the hotel staff was alright. We lucked with another front desk guy informing us the restaurant in hotel was about to close. The hotel restaurant cooper House Tavern amazing definitely try. Bed were good but not amazing.This best Western was not as good as other Best Western. Pool area closes very early, fitness center wasn't very good , and no Hot tub. Breakfast was fantastic though. Lots of great parking. Overall a great value would stay again. Just need minor issues addressed.

We recently stayed at the Best Western Hotel in Waltham, MA and were very pleased with the staff and the service. Our only choice when we are in the Waltham area will be the Best Western. The room was very clean and the breakfast was . great as there was many choices.

Front desk clerk. Upon check in, arrived early 1430hrs., and asked if the room was ready. Clerk said, NO. I asked how long do you think before the maid cleans the room. He said he had no idea. I told him I'll have a beer in the Traven. After an hour I check back with the clerk. Room still not ready, and I asked again how long more. Again, he said he has no idea So, I asked him for the code for the internet so i could look for a place to have dinner. He just toss a card key holder with the code on it, on the desk. Very RUDE! In the 70's, both me and my wife worked the front desk for 5 years, Waikiki BeachComber, 500 room hotel. This clerk NEEDS to be re-calibrated on Front Desk etiquette. We left the hotel, and at 1730 hours, I called back to see if our room was ready. He said yes. When I returned to check in, he found out that my wife works with BW in hawaii and his attitude changed. Its ashamed that my take away of this hotel, was spoiled by the POOR reception of your front desk clerk. My first impression is my lasting impression Also, need you need to check the dates on the yogurt before eating it. I found them to be all expired by 2 weeks. I had to tell the clerk in the breakfest line about it, he went in the back to get me a fresh one. It was too late for the other guest eating them

Best Westerns are not my first choice but the other hotels were full. This was much better than expected and value for money. Great welcome by the staff and they pointed out all the hotel features. Room bigger than expected. A little tired but had everything including a refrigerator. The Copperhouse Tavern is a great place to eat especially if you enjoy a beer with you meal and even better if you enjoy sport on while you eat. It included a breakfast which was fine for a complimentary breakfast.

The hotel front desk person had terrible customer service, he was very timid and not very helpful after we drove 5 hrs to get there and to be told we needed to wait until they did their system audits. The day we were leaving we were told the guy is new, he needed to be trained some more. Over all terrible, place is not updated and breakfast was decent

We chose this hotel because of other reviews including the affordable price and proximity to Boston. The room we stayed in was basic, but clean, quiet and safe. The free breakfast was good with a nice variety of choices (yogurt, eggs, muffins, fruit, etc.), and we liked having coffee available 24/7 in the dining area. The wi-fi was fast so we could watch videos. There was also plenty of parking. The only recommendation we'd make would be to have individual id's/passwords issued for the wi-fi vs. sharing one id/pw with everyone else in the hotel.

Excellent Staff - Hotel décor up to date and parking is easy. Water pressure was an issue and water draining in bath tub. Had an issue with room as food from prior guest was overlooked on the carpet in a area which could be overlooked by any individual. High speed internet was good.

Booked this hotel because I couldn't find any other availability for Parent's Weekend at Boston College. It's located right off I-95, but about 15-20 minutes from the school. However, the service and amenities were well worth the short drive. Staff was smiling and helpful, room was good size and love the microwave/fridge perk. The free breakfast offered pancakes, eggs, bacon, cereal, muffins, oatmeal, yogurt, fruit - plentiful. Also, there is a large restaurant/bar on the premises and it seems to be a popular dining spot for locals - Will def return to Waltham Best Western TLC

This hotel is out of the mainstream but convenient to everything. Skirting the west side of the Boston metro, you get great access to all areas without the premium price of lodging and parking of downtown Boston. Great breakfast!

General Manager Margot Fenton and her team of Jason, Ruth, Sam, Emerson, et al., have always made my trips to the Waltham area for appointments less stressful and more enjoyable, because I don't have to worry about the lodging part of my trips. The staff here is a model of consistency in excellence. They are always friendly, accommodating, and available to help in any way they possibly can. The rooms are always clean, well- stocked with towels, toiletries, etc., and the housekeeping staff is efficient and thorough. Within the hotel are numerous conveniences: A great complimentary breakfast with plenty of variety; complimentary Wi-Fi; indoor heated pool; exercise room; snack-shop; and, a great restaurant called The Copper House Tavern. After a long day of traveling, it is so nice to have everything you need on-site, and have it provided to you by a professional and attentive hospitality staff. There is plenty of free parking, and when you are ready to head back out on the road, the hotel is located right off route 128 (interstate 95), and there is a gas station nearby to fuel up. Many thanks to GM Margot, the TLC staff, and Best Western, Rich P.

When we booked the room online, we booked a deluxe king room. However, when we got there, they gave us a one queen bedroom. When we told the staff about the mistake, they replied, "There's nothing we can do." When we used the shower in the one queen bedroom, it was broken and the water was stuck so only one family member got to use the shower. When we went back to the staff, they said, "If you don't like it here, you can check out." When I talked to the front desk manager, named Jason, he said there were no rooms left. Then, Jason discussed our situation with the general manager, who gave us a new room. So all along, there was a room available, but they failed to give it to us. We had to suffer in the extremely low quality conditions of the one queen bedroom for a long time even though there was a clean, satisfactory room available the whole time.

Stayed for two nights recently while visiting local colleges with our daughter. Management would not honor my husband's reward account because I made the reservation. We are married so this should have been done. Room was clean but the bed pillows were unusually small and we did not receive any extras for our daughter who slept on the sofa bed. Small balcony off room but no chairs to sit on. Breakfast consisted of a wide variety of items including eggs, potatoes, fruit, cereal and pancakes that came out of a strange contraption and were a little rubbery. It was included with the price though which was nice. Pool area looked ok but we did not use it. Price was significantly cheaper than hotels in downtown Boston so this was a good option for a short stay.

I am a regular guest at the BW TLC in Waltham and enjoyed another great multi-night stay last week. Great staff and the best hotel GM in the area make this a very good hotel year round for my busy schedule.

I have stayed at many Best Western's and I found this one to be in the top three. The amenities were abundant, the rooms were immaculate, the staff was outstanding (A Special thanks to Jason the night manager). The restaurant was excellent. I thought the New England Seafood Platter was a little over priced and not much lobster. All in all thoough the food was tremendous. Hats off to this Bes Best Western.

The hotel was ok, not what I would of hoped for for the price. Breakfast good except for terrible coffee out of a machine. Staff not very helpful, would not stay again. Location not bad but many other hotels right near by

Pleasant check-in experience. Nice indoor pool. Surprisingly varied assortment of breakfast items. Large room featured a couch, two easy chairs, and a king-sized bed with incongruously tiny pillows. HUGE walk-in close with three hangers. Could use better lighting throughout the room. Biggest surprise of all: Small bathroom with a toilet that resembled those found in a nursery school. (You'll think you lost your sense of proprioception when you take a seat on any of the guest room thrones at this Best Western ; that's all I'm sayin'!) .

Had a very nice stay at Best Western Friday, Aug 26th. The breakfast was more then I expected. Eggs, home fries and bacon plus fresh fruit, a variety of bakery items, yogurt, and hot and cold cereals. Our room was very nice and the bed was very comfortable. There was a housekeeping issue but it was resolved by the manager, much to my satisfaction. I would definitely stay there again.

Hotel rooms were good. Breakfast was good. Our Family liked the additional amenities . Will recommend others to use their services. Enjoyed our stay. Hotel rooms were good. Breakfast was good. Our Family liked the additional amenities . Will recommend others to use their services.

A week before our visit I booked a room for my son, his wife and their 9 month old baby. I asked to reserve a crib and was assured that one would be available. (A very proud rep even beamed that it would be free of charge.) Two days prior to my family arriving I personally confirmed the reservation at the front desk and reminded them of the crib. No problem was the reply. When my son arrived the desk was at first confused, then said they would get a crib, but pointed out that there were no actual reservations for a crib. First come first serve. I replied that was not what I was told and that I would not have made the hotel reservation in the first place if I could not have guaranteed a crib for my 9 month old grandson. After an hour or so they came to the room with a crib with no mattress. The desk man advised we fold a quilt to use as a mattress. As a children's doctor I informed him that not only was this unwise, it was down right dangerous. He then suggested we put the child on the floor to sleep! Not Best Western's finest hour. We asked if they could borrow a crib from one of the ten hotels in the area. We offered to get it ourselves. They told us that would not be possible. They left us with no suggestions or plan to bed a now very sleepy and VERY cranky baby. We eventually called relatives who live in a different town and had to drive quite a way to borrow a crib. Returning it two days later. The next day we complained at the desk and were told to take it up with the hotel manage, who was only available between the hours of midnight and 7AM! Since that night I have called the manager twice with no returned call. I have called Best Western's central customer care number a total of 4 times and each time I received a short "Sorry" but when I mentioned some recompense for my time and travel I was told that a more senior agent was necessary and I would be called back to discuss the problem. Four times. No calls back. Ever.

This is a great location if you're planning to spend time in Boston. Close to Mass Pike, close to Riverside T station which takes you right into the city. Prices are a little outrageous during the work week, but Fri-Saturday rates are great for the convenient location. Beautiful restaurant/bar a plus!! Can't really ask for more for a basic hotel.

We thought our hotel was a good value for being outside the city of Boston. The breakfast had many good options including yogurt, fresh fruit, milk eggs and pancakes. The breakfast is from 6-9AM during the week and 7 to 10:30 on the weekend so you can swim first and not miss breakfast. The indoor pool is open until 10pm at night.

I booked a two night stay through Expedia at the Best Western TLC in Waltham Massachusetts. The day before my trip I called the actual location to verify my reservation, price and any additional fees. I spoke with Jason (whom I later found out was the manager), he verified my reservation, I asked if it would be OK to pay cash for my room, because I don't like using my CC too much. He said yes that's fine, but I would need a credit card to hold for incidentals. I said that would be fine, asked if he knew about how much that would be? He said $45, then corrected himself because it wasn't a prepaid stay and said no more than $50. When I arrived at the hotel the next day, the girl was checking me in, she asked for my ID and my credit card she gave me a paper to sign. As I handed them to her I told her that I called yesterday and someone named Jason said it was ok that I was paying cash. She also said that would be fine. I asked if the 15% hold was for the incidentals. She said Yes, then told me that the card didn't go through for the full amount of the stay AND incidentals. I agreed with her and said I thought u were only charging the card for the incidentals? She went to the office and came back out with a gentle men, I attempted to explain to him about the conversation that I had the prior day with Jason, he said yes it was him that I spoke with and he remembers the conversation BUT he thought I was asking just about the incidentals. I said but I SPECIFICALLY asked u SPECIFIC questions he just repeated that HE misunderstood. I tried to explain to him that Im not from this state, I just drove 3 1/2 hours to get here and only deposited a certain amount, but I would pay the rest in cash if that was OK he told me there was nothing they can do! Anoyed and disappointed in the experience I asked if he new if there was a BA bank around, I'll go deposit money and be back but that I was not happy about the inconvenience, and I will be making a complaint. I asked since he's the manager if I could have his General Managers information. At that time an older lady who had been standing in the door way stepped out to "assist". She said she was the GM. I tried to again explain to her that I just drove out of state 3 1/2 hours to get here and repeated the conversation that I had with Jason the Manager yesterday, he AGAIN confirmed that he did have this conversation with me and HE had misunderstood what I said. I again asked if I could pay the remainder in cash, she said No! I said this is absolutely crazy, I'll try to find an ATM and be back. She said what I can do for u is "CANCEL YOUR RESERVATION AND YOU CAN FIND SOMEWHERE ELSE TO STAY!!" In shock I asked for her name she said Margot, and make sure you take my business card" turned her back and walked away... I asked Jason for a receipt to verify that nothing was charged to my card. He handed me a paper. I called customer service to complain. They said there's nothing they can do except pass it along to the corporate office. Someone would be in contact with me, And he could try to find me another Best Western... The hotel they found was over an hour further away and they wouldn't give me the same price. I ended up finding a room on my own at a GREAT hotel The Sonesta ES Suits in Burlington Mass!! This was the ABSOLUTE WORST EXPERIENCE I'VE HAD AT A BEST WESTERN!!! AND ON TOP OF IT ALL NO ONE FROM CORPORATE HAS BEEN IN TOUCH AND THEY ENDED UP CHARGING MY ACCOUNT!!

We stayed at the Best Western TLC during our family New England road trip. It was convenient to the Legoland Discovery Center in Somerville for an evening of fun with our kids--8 and 4 yrs old, as well as for the following day's educational Boston outing. The hotel lobby is lovely (my son loved the waterfall feature). Our room was clean and comfortable. There was a place where the wallpaper was beginning to peel in the bathroom. While somewhat unattractive, it wasn't a big problem. We enjoyed the breakfast options. We did not have a chance to go swimming, but the pool area looked nice.

Hotel employees were very helpful and kind! Uber service from hotel was great ! The rooms are a little average. We had a non smoking room and it smelled like smoke . Beds only had three pillows small square pillows. Not terrible not the best overall a decent stay

Quiet and very clean. Several places near by to eat. Staff is very pleasant and helpful. We went to Boston for the day. Drive was not far. Rooms were quiet. Breakfast had many choices. Children friendly.

Clean hotel, lots of room for our family of 6. Fun pool for the kids. Great hot breakfast buffet in the mornings. Only 35-40 minute drive to downtown boston even in the traffic. Only thing missing is a self service laundry.

booked a handicap room, found the bathroom old and dated, need to be updated for handicap person. The bed room was ehh! but liveable, could use and upgrade which I find with older motels not only BW. The one thing missing in BW and others is a nite lite so you can find your way. House keeping could have bee better.

Just came back from a trip to New Hampshire, flying in and out of Boston. I didn't think it was necessary to make a reservation in Boston, but I was mistaken! There wasn't a hotel available within 40 minutes of Boston. We ended up at a Best Western in Waltham MA. The hotel was advertising a price of $325 online which we were (reluctantly) willing to pay. When we got to the hotel, the price was jacked up even further to $480 (including tax) because we got the last room. The man at the front desk said that normally the room rate was $160. To add insult to injury, the room was worn and the beds were uncomfortable. I will never consider another Best Western... terrible business practice!

Stayed two nights so we could visit Boston for a day. Free parking at hotel. Drove to Riverside train stop ($6 for the day to park there) and took the greenline to Boston for $5.50 return. Took about an hour to reach Boston Commons. Wifi was excellent. Air conditioning was blowing next to the desk so had to move laptop over to coffee table. Large room and very comfortable.

Our room was spacious, clean and modern. It had a comfortable king sized bed with lots of pillows. We stayed for two nights and really enjoyed the free breakfasts. The food was quite good and the coffee was excellent! The hotel was a 10 minute drive to downtown Waltham. Will definitely stay here again!

We stayed for the second time 21st this hotel. The staff was friendly and very helpful. The rooms were clean and comfortable. We all enjoyed the free breakfast that the hotel provided. I will definitely stay there again.

We found ourselves in Boston for the night and downtown was sold out. This was an easy 30 minute drive from downtown. The hotel itself looks newer or recently remodeled. The attached bar/restaurant was very nice with a large beer selection and active night life for a Tuesday night. The staff was polite and friendly. The room itself had very uncomfortable beds and pillows. I woke up with a stiff back from the firmness of the mattress. I understand that Boston has higher prices than other cities in the U.S but I was floored that with taxes this was $400 for a Best Western. I am not sure if this was demand pricing but no way is this normally worth price. I am from Milwaukee and this room would of been $89 for the night. I have stayed in five star hotels down town Chicago for less than this Best Western.

Hotel is centratlly located with easy access to Boston and suburbs. Great breakfast included. Nic e pool and decent workout facility. Restaurant attached is both convenient and very good. Bed comfort was lacking both the mattress and pillows. Next time we would opt for the king bed for hopefully better comfort.

The location is about 25 mins driving distance from downtown Boston. The room was clean, good wifi. Big room. Very nice breakfast with fresh fruits, eggs, potatoes, bagels, muffins and lots more. Coffee offered to guests all day. Nice heated indoor pool. We had a nice stay.

We stayed in a king room that was roomy and clean. Price as very reasonable for the Boston area. The restaurant is very nice and the food is good. The free breakfast is just okay. Nothing special. If we return to Boston, we will likely stay here again.

This was the nicest Best western I've been to. Would definitely recommend. The rooms are spacious. Everything is clean and new. There is an indoor pool and free continental breakfast. The staff was very friendly! Good location right near the prospect patk

I stayed here while visiting a homesick camper. Margot, the manager, saw that I had been upsold on Priceline's "stay tonight deal." (Lesson learned: don't trust hotel aggregation sites... always call the hotel directly). While she couldn't do anything about the first night, she gave me a great rate for the second. Which included a great breakfast, even for a low-carb eater. Quiet, clean, hospitable, convenient to Boston (with car). I'd gladly stay again.

The service was excellent and the staff were courteous friendly and very professional. They went above and beyond board to make sure that their guest are satisfied. I have recommend this hotel to several of my friends and strangers as well. I will and would recommend this hotel to any one will visit the Boston and Waltham area. Best Western TLC Waltham continue the excellent job you are doing see you all soon.

I went there because I initially had business to attend to in Waltham (and overall this city has been my rest stop of choice). Although I usually booked across the street, prices there were cheaper this time. I was pleasingly surprised by the great, modern looks of the hallway and breakfast room although I quickly realized it wasn't an equal measure of the pool area and gym (closet-sized, didn't want to think about 2 strangers working out at the same time). The room was okay. Unstable parts in the shower's floor structure and definite feel of the plastic piqué on the beds. Usual paper-thin walls (and doors, oh my, all the moving around and slapping and chatting), but nothing surprising. Breakfast was good and well furnished. Happily pleased with everything. Yummy start to the day (but don't get there last minute, you'll barely get leftovers, if any). Wouldn't mind going back, but didn't move to top of the list for that area.

Had a business meeting near Boston and found everything booked up - except this hotel, which had a room available for $500. With little choice, I took it, but this is demand pricing at its worst. (I noticed that the price rose to $600 not much later.) The hotel itself? Nothing at all special. I know it's just economics, but leaves a very bad taste. Will not return if I can possibly avoid it.

This hotel is conveniently located if you have business at Brandeis University. The bed was large and comfortable. The staff members were friendly. However, I hope the quality and a variety of the breakfast will be improved.

So, we decided to stop at this upgraded dump of a hotel some R and R and decided to spend one night. The room which was assigned reeked of dog's urine. I personally informed the front desk clerk who did not bother to check, but stated that, " we nehveeer allow pet, we're not pet fwendly." Whatever, not I the mood to argue. The following morning we checked out and I realized that I was charged for a two night stay instead of one. I immediately contacted the hotel and the incompetent desk clerk told me that it was a security deposit that would go way after 3- 5 days. Who has ever heard of a security deposit that high? I asked to speak to a manager on duty or the GM and neither were available: The GM was out of state and the "manager" was playing hid and go seek with me. I was told to email them both concerning the overcharge on my one day stay. So, I guess we're screwed if anything goes wrong when the GM or a FD manager is absent? Go elsewhere before you get assigned a smelly room and end up paying so much money for a one night stay, like I did. I am still waiting for a reply from the GM or the FD manager.