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Best Western Plus Sandcastle Beachfront Hotel, Virginia Beach

1307 Atlantic Avenue, 23451-3416, Virginia Beach, United States - See on a map
Best Western Plus Sandcastle Beachfront Hotel - Welcome to the Best Western Plus Sandcastle Beachfront Hotel The Best Western Plus Sandcastle Beachfront Hotel is ideally located in the center of Virginia Beach. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The picturesque Best Western Plus Sandcastle Beachfront Hotel welcomes guests with amazing views of the Atlantic Ocean and an array of in-hotel amenities. This 100% smoke-free Virginia Beach hotel invites you to enjoy the heated indoor pool and kiddie pool, the free high-speed Internet and the fare at the on-site restaurant or lounge. We offer a free, full breakfast buffet, complete with make-your-own pancake stations. The property also boasts a convenience store, free parking, fitness center and 24-hour front desk assistance. Business travelers and service members enjoy our proximity to Dam Neck Naval Base, Fort Story Army Base and Naval Air Station Oceana. Our business center is always open. Planning an event? We have oceanfront meeting and banquet space available. Every renovated room and suite brings the best of Virginia Beach living to you. The perfect escape can start by requesting an ocean view balcony room. Standard rooms are spacious and come equipped with flat-screen televisions, microwaves, refrigerators and luxurious pillow top mattresses. Suites with desks and sofa beds, multiple rooms and multi-levels are perfect for extended stays. Our renovated hotel is located directly on the world famous Virginia Beach boardwalk. In addition to hitting the waves, the hotel is within walking distance of shops, restaurants and the family-favorite Atlantic Fun Park. Explore the Virginia Aquarium & Marine Science Center, visit the Cape Henry Lighthouse and investigate Virginia's Historic Triangle. Kids love the Ocean Breeze Waterpark and talking to the animals at the Back Bay National Wildlife Refuge. From major holidays at the beach to sporting tournaments at the Convention Center, there's always something happening nearby. We're the closest hotel to the 14th Street fishing pier, and guests are in a prime location to attend annual events like the Neptune Festival and the American Music Festival.

Best Western Plus

Sandcastle Beachfront Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

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Hotel advantages

  • Restaurant
    Restaurant
  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
GreenLeader Gold
 
based on 3227 guest reviews
NOTE ISSUED
Excellent
1739
Very Good
895
Average
344
Poor
139
Terrible
110
REFER TO NOTICE
Business Business
128
Couples Couples
870
Family Family
1676
Friends getaway Friends getaway
289
Solo travel Solo travel
91
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Joe.d"

5
User 12/07/2019

Me and my family stayed here it was great they have great accomodations. Great costumer service room was very clean lots of restaurants live music right on the beach anything we need to do and discounts the lady at the front desk help she was so polite I would recommend this hotel to everyone

"Great Job"

5
User 12/07/2019

Charline, shina and Chris make a great Job at the Restaurant our daugther became here 5 years old and they make the birthday to a small Event Really nice The view out of the windows is Great The Ocean and the Beach is clean Everything ist fine

"3 sisters vacation"

5
User 11/07/2019

My wife and sisters have stayed here for many Summers. They always had a pleasant experience.They enjoyed the balcony and oceanfront view. The free breakfast was always good! Room was clean and very comfortable. Maid service was very good!

"a very nice quick get away and needed some down time"

4
User 11/07/2019

able to check in early, front desk was very helpful with anything we needed, except a minor issue with the elevator which was resolved, parking was hassle free. it was a very nice stay. we will definitely staying there again.

"Cassie"

5
User 10/07/2019

I had a very pleasant stay. This hotel is very nice and clean very clean. My daughter loves the pool and the ocean view. The staff was very nice and helpful. And the breakfast was not a average breakfast everything was hot and good. I definitely recommend this hotel. We will be back.

"Best Hotel Ever"

5
User 04/07/2019

Once I got there the Check In was fast and easy also the employees were so nice and felt there energy I felt very happy once I got there.This is why I choose this Hotel because the rooms are so nice and has the best view out of the hotels I been too.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Best hotel on the beach!!!"

5
User 04/07/2019

Had to be the best hotel on the boardwalk!! They even let us check in early. Betty and Angie did an amazing job at helping with any and everything we needed. Going back in August. Thank you so much!!!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Amazing Stay"

5
User 03/07/2019

I came to Virginia Beach for a birthday get a way. I must say the stay was amazing very clean, friendly staff and great breakfast in the AM. This was also very conveniently located by the fishing pier.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Nice hotel, great location, and great staff!"

5
User 02/07/2019

Hotel is right on the beach which was perfect for my family and I. The staff was awesome, especially Sandra and Damien. Every morning we enjoyed our complimentary breakfasts and they made our day better just by being friendly. Thank you!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Amazing service"

4
User 02/07/2019

The staff was really friendly and the bar being right under the hotel is great and convinient. The room was neat, and the balcony view was beautiful. Breakfast tasted really good compared to other hotels. I had a great stay.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Yours in Hospitality, Jason C. General Manager

"Not happy"

1
travelerC2661CN, Washington DC, District of Columbia 27/06/2019

Elevator was down apparently it's been down for more than 2 months. Then the other main elevator was taken down for a while. Real inconvenient. Bugs in the room. Could feel the box springs in the bed. Pull out couch was uncomfortable and made my child's back hurt. Stained bathroom towels. Exposed wires in the hallway. Banging on walls at 5am. Check in lady had a rude tone. I stayed here in the past and it was way better back then than now. Will not come back.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for your review. We have been renovating our elevators so that we can provide the fastest and safest mode of transportation for our guests to take advantage of. There have been some snafus along the way that were out of our control and have caused for a few guest complaints. I will most defintley look into the room you stayed in to check the sleeper sofa as well as look into the stained bathroom towels. We like to use all of our guest reviews as a tool to help us improve upon the product and service we offer our guests. I would love the opportunity to win back your business for I can assure you that your next stay will be much different. Please don't hesitate to contact me to discuss this opportunity. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Amazing Staff - Wonderful Stay"

5
User 27/06/2019

The Best Western Plus Sandcastle Beachfront Hotel was the perfect hotel for my family. The indoor pool wasn't crowded and the location was convenient. I have never encountered such friendly and caring staff. Simply amazing.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Please don't hesitate to contact me in the future so that I might have the opportunity to personally assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Good"

5
User 27/06/2019

I have stayed here 3 times and I love it it's in a great location super nice and clean the stuff was super friendly and professional the rooms are big and clean my whole family absolutely loves it here

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Vacation"

5
User 26/06/2019

Great hotel was welcomed when we walked in easy to check in front desk was very friendly room was very clean we were able to go to the breakfast good selection enjoy the pool they have a gym overall great place to stay

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Last minute stay"

4
Thepuzzler74, Columbia, Maryland 26/06/2019

We stayed at this hotel last year and were shocked at how not crowded the beach was. We decided to stay here again for a quick get away last minute and were surprised that they still had oceanfront rooms. It's so nice to be able to chill on the balcony. Although our room was right outside the elevator it wasn't loud and didn't wake us up. One elevator wasn't working our entire stay so we did have to wait every time except for when we felt like taking the 6 flights up or down. What you do hear is other rooms toilets flushing. If you don't want to be pressured into a timeshare property don't stop by the concierge desk. The buffet breakfast is more than most hotels offer and generally plenty of space to sit. The fitness center is small with some cardio equipment and a universal machine, but you do have a view of the beach while working out. Overall it was a very nice stay and the front desk folks were friendly and professional.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for taking the time out of your day to share your thoughts about your recent trip to Virginia Beach and the Best Western Plus Sandcastle. I would like to apologize for the inconvenience regarding our elevators. We have actually been remodeling all three of our elevators, a project that was supposed to have been completed prior to Memorial Day but unfortunalty some things came up that have slowed down the process. I was glad to hear that you enjoyed our free hot breakfast buffet and the view of the wonderful Atlantic Ocean. We do hope you will return in the near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"One word "Outdated""

3
Sunshine6_62, WAYNESBORO 20/06/2019

I'm pretty picky about where I stay so take that into account when reading this. Personally I wouldn't stay here again. Not because I didn't get good service or it wasn't friendly but mostly because it's outdated. There's 9 floors and two elevators, 1 of which was broken while we were there. The working elevator was so slow we pushed the button, went over to the complimentary coffee cart, poured coffee and went back to the elevator and still had to wait. The rooms were average, definitely clean but the towels shed, they left linen on you, the bathroom itself is tight and the sink is outside the bathroom with poor lighting. The bed was comfortable but the pillows were terrible (hard, not firm but hard like old ones that were solid vs fluffy or firm) A/C worked great and wasn't loud. Location is above a bar so you can hear music at night if you have your balcony door open. Furniture and color scheme was old...think Howard Johnsons like.Breakfast came with our room, which was pretty good and they had a nice selection, hot and cold.

"Good service, amenities need work"

3
M C, Canton, Ohio 20/06/2019

Everyone was very kind & helpful. Breakfast was ok. Not the best we've had staying at different hotels. Dark out dated, broken elevator, narrow/dark hallways, NO steps into pool just a steep ladder that's hard to use. Kiddie pool drains into main pool. No hot tub.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for your review. I would like to apologize for not exceeding your expectations. We will be do some renovations in the fall that will address these issues. We have been renovating our elevators to make them as fast and as safe as possible for our valued guests. I hope you have a great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Love This Hotel"

5
User 20/06/2019

This is the 5th time we come to VA Beach and we always stay at this hotel. It's close to everything especially the fishing pier which we use a lot. It's clean, service is great and they have 2 parking places a little tight one and a street level one where I can park my large pickup truck.

"Short family vacation"

5
User 19/06/2019

We had a short family vacation up to Virginia Beach. Great hotel, when we stayed it was very clean, nice views from the balcony, close the everything, and the pier right there. We will be staying there again.

"Nice trip! "

4
User 18/06/2019

Overall, we really enjoyed staying here. We had some issues with the ac the first night we were there. However, they were on top of it and replaced the unit quickly. Staff were friendly and nice. The only issue was due to the ac units water would run down from the unit above onto our balcony. Which could be hazardous and rather nasty.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle in Virginia Beach. I was so happy to hear that you enjoyed your time with us and found our staff to be friendly and accommodating. I would like to apologize for the AC issue you had and the trip from the AC from the balcony above you. Unfortunately, that's gonna be the situation in most cases at hotels that half similar units. I hope that you won't hesitate to contact me directly the next time you come to town so that I might have the opportunity to personally assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Vacation"

5
User 12/06/2019

We have visited best western in the past few years and it was amazing. The view from the porch was great and the staff was friendly. The rooms were very spacious and clean. Room service was great. We are currently going back again at the end of June.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"INCREDIBLE"

5
DasDee, Grafton 12/06/2019

The hotel staff is by far the epitome of hospitality, the continental breakfast is definitely an extended one. The housekeepers are good and maintenance workers very personable when you pass them in the hallways. This hotel strives to make your stay GREAT and they definitely succeed.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for this awesome review. I was so happy to hear that you found our staff to be friendly and accomodating, we really do try to treat each and every guest like a part of our extended family. I was also very happy to hear that you enjoyed our free hot breakfast buffet, we think it's one of the very best at the oceanfront. I hope you won't hesitate to contact me directly the next time your plans bring you to the area so that I might have the opportunity to personally assist you. Yours in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Enjoyed as Always!"

4
taraestes4, Woodbridge, Virginia 12/06/2019

We have stayed here several times, it's our go to in VA Beach. The beachfront king size suite has ample room for all the extra luggage and beach gear. The service is great, the coffee is on point and the location works great for our family. A short walk to the Grommet park for our little ones and of course the ramp to the beach is right in front of he hotel. My only disappointment is they don't provide luggage racks, other than that we love it!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Stay"

5
User 11/06/2019

We came out to visit family and the rooms were great and the staff was very friendly. We had an awesome view. Breakfast was great. I would recommend anybody who is looking for a great Stay with an awesome view to come and stay!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Family vacation"

5
User 11/06/2019

Always a pleasure to stay at best western! I have never met more professional and polite staff anywhere else. Rooms are always clean! Breakfast is always hot and plentiful! Anytime I've needed anything during my stay the staff have always been very accommodating and they always have a smile on their faces. I have stayed with best western from Oklahoma to the east coast and have always had a pleasurable stay! I love the location of the best western plus sandcastle at VA beach. My balcony overlooks the ocean and the pier. So convenient to all the attractions and places to eat. I brought my son here for vacation as soon as he graduated eighth grade. We have had such a meaningful time together this week! Our best western sandcastle at VA beach has made it easy to spend quality time together with very little worry.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great view!"

4
User 06/06/2019

I could sit on the patio to watch the ocean, the sunrise, and all the beachgoers. Right outside the hotel there is a fishing pier. I liked to be able to go fishing any time of the day. Fishing was good there in June.

"great location"

4
User 31/05/2019

this is a very clean hotel and would recommend the service from the desk to the maids cleaning up the rooms was good the location was in between every thing i would come back next year and bring another family.

"Cindy Braddock"

5
User 29/05/2019

Immaculate rooms, no noise and great breakfast. Best value on breakfast. We also loved being able to park onsight. Location is awesome. Staff were very friendly and "hands on" when needed. The onsight store was great for last minute items and snacks

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Yours in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great distance to the beach"

4
F6661AIvanessam, Dale City, Virginia 29/05/2019

This is a nice hotel also customer service is very friendly Tiffany checked me in and was very helpful she let us know about the restaurants near by also about the amenities. The rooms are good size and love that the pool was near by the room so the kids loved it! Right by the pier also if you love fishing its a plus.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Wonderful location very clean"

5
Shirley N, Lucasville, Ohio 29/05/2019

Wonderful location very clean This hotel is centrally located to area attractions. Plenty of parking spaces very nice employees. The restaurant has very good food also has a little convenient store. Very affordable for families

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Ms. Shirley N. Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"My stay"

5
User 29/05/2019

Friendly staff, clean rooms, beautiful view, good breakfast, coffee didn't suck, the restaurant attached has great food, convenient to the peir, our second time staying here, and overall great stay. :)

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great week-end stay."

4
sblack90, Kannapolis, North Carolina 23/05/2019

We recently traveled to Virginia Beach and stayed here. The room was oceanfront and very clean. The staff was very helpful and friendly. The location is very close to the pier so getting in on fishing or just spectating was relaxing.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Need to improve decor"

3
lakefr0nt2016, Auburndale, Florida 22/05/2019

The hotel was in a perfect location, right on the beach with convenient access to the beautiful boardwalk. The lobby was very nice but the hallways and rooms were very dark with too many brown tones. This is a beach hotel and should have more appropriate colors to match the environment. Hotel staff was okay.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for your review. I was sorry to hear that you didn't enjoy the decor in the hallways, we are an older hotel and I imagine the funky colors were popular back in the day. I will certainly pass along your review to my ownership group for future reference. Have a great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Sandcastle Best Western"

4
kenandruthchun, Manassas, Virginia 16/05/2019

This was our third year staying at The Sandcastle and found the hotel personnel to be friendly and extremely helpful. The hotel is clean and the rooms are comfortable. Love the water and coffee available in the lobby.

"Nice hotel"

4
User 16/05/2019

We were visiting Virginia beach from Canada. Had to go to a wedding about 3 hours from VB so figured we would cross over Chesapeake Bay bridge and head towards the beach. Booked the Best Western Sandcastle, the staff was very friendly and always greeting us and asking how things were. The room was clean and modest. Each room had a balcony and you are almost directly across from the Virginia beach pier which cool and you should try to wake up for the sunrise at least once. Breakfast was AMAZING, it wasn't just a grab a bagel type of set up. There were eggs,bacon,sausage,french toast,waffles,beans,hash brows plus all of the other stuff. Best scrambled eggs I've ever tasted actually and I'm fussy on eggs. When we walked in we were greeted by so many friendly people who actually made conversation. Shina, chris, demon and Jeff thanks for the awesome breakfast to hit the road with! Oceans 14 had a great club sandwich, tasted amazing. Don't let the look of the place scare you away. The food was good. Also very good down the beach is a restaurant called Chix. Overall great experience

"Family Vacation"

5
bus9802, Morehead, Kentucky 15/05/2019

The hotel was beautiful and very clean. Perfect location, right on the beach. The breakfast assortment was excellent and very fresh. The hotel staff were friendly and very helpful when we had tourist questions.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"AWESOME HOTEL"

5
User 15/05/2019

This Hotel is just great ! .. We have stayed here previously at Christmas time and during the summer last year. The Christmas decorations were just beautiful ! Our summertime vacation was awesome! Very clean rooms ! And the front desk representatives & concierge personal are very very very helpful !!!!! The parking deck was some much appreciated ! I want to book some date in August 2019 for out next vacation !!!!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for taking the time out of your day to share your thoughts about your recent trip to Virginia Beach. I was so happy to hear that we took good care of you and that you found your room to be clean and comfortable. Please don't hesitate to contact me directly when you are ready to book your room for August so that I might have the opportunity to personally assist you. Have a wonderful day. Yours in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great customer service and located on the beach"

5
Van H, Columbus, Georgia 14/05/2019

Our room was clean and cozy and we could see for what seemed like miles from our 6th floor room. The hotel is also close to shopping venues and great restaurants. We were here for only one night, but would definitely return to this property should we return to Virginia Beach. Shannon, Dawn, Christine, Jim, Darnell and La' Quanta really serve a great breakfast also which was located on the 2nd floor. A full buffet breakfast with fresh pans being put out as soon as another has been reduced to 1/2 full.. Great service from these folks.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Mr. Van H and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Hotel Satisfaction Survey"

5
User 10/05/2019

My wife and I have stayed at this hotel on several occasions. We found the hotel clean, great service, right on the beach and ample parking both in the parking garage and across the street in a big parking lot for large trucks and SUV's. We always bring our own bicycles and ride the bike path and boardwalk.There is a great Italian Restaurant right across the street that serves great pizza and calzones. The nearby ice cream shops are very good as well. The pool is great for kids as well. Can't wait to go back!

"Annual Vaction"

5
User 09/05/2019

Just booked the sandcastle for July 2019. Virginia Beach is the only place we ever go on vacation and we always stay at Best Western Plus sandcastle. Been going there since the kids were small an hour empty-nesters but still go every year. Will you fly because you don't need a car. The trolley route is in front of the hotel and the boardwalk is behind it. All the rooms are Oceanfront and the hotel is located at the Virginia Beach fishing pier. The hotel eyes shops and restaurants, And an indoor pool. The breakfast which is free every morning is incredible. It's not your average hotel breakfast bar it's an all you can eat Buffet which includes everything you could want for breakfast including made-to-order omelettes. We highly recommend the Best Western Plus sandcastle.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Amazing from check in to check out!"

5
User 05/05/2019

I made a reservation here based on a coworker's recommendation. I'm so glad I did! From the call to make the reservation to the checkout, the customer service and experience were exceptional. I highly recommend staying here. I'll definitely be back!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We look forward to having you back with us in the near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Blissful"

5
yazzylady, New York City, New York 01/05/2019

This was a last minute Booking, I just needed to get away from home( home being nyc) and Virginia was my first thought, honestly this space was facing the beach and it was the most blissful and tranquil space .

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Good Morning, My name is Jason and I am the General Manager here at the Best Western Plus Sandcastle in Virginia Beach. I was so glad that you found your time here with us to be blissful and tranquil. We try to provide all of our guests with a peaceful, clean and comfortable environment. I hope the next time you decide to get away from NYC you will choose to stay with us once again. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great breakfast"

5
User 30/04/2019

Elevators super slow. Rooms are dark. But when I went to the restaurant a well rounded woman laquanta greeted me with smoothie samples. Changed my entire mood. The smoothie tasted better then tropical smoothies. I purchased one. Alot of food items to choose from. Laquanta thanks for brighting my day each day I stayed. Keep smiling & keep that charming personality.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Reservation screw ups"

2
wvclio, Chestertown 29/04/2019

Lost our reservation for 3 rooms. Then unscrewed them but charged over $600 for a standard room. Supposedly they are in the process of setting up a new reservation system but I would be reluctant to book a reservation at any Best Western hotel at this time.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I would truly like to apologize for the reservation blunder that caused you such a headache. I can assure you we have our new reservation system running very smoothly now and it will not happen again. I would really love to keep your business so please contact me directly the next time you come to the beach so that I can personally assist you. Best Regards, Jason C. General Manager

"Breakfast staff"

5
User 29/04/2019

Wonderful team ! MISS LAQUANTA GREAT SMILE, PERSONALITY & WORKER. Enjoyed her conversation. Work ethic nice she even picked up our dirty plates. Keep up the good work young lady. Will take you far!!!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review. I actually just had a conversation with Ms. Laquanta about your kind words and she was so thrilled. If you can believe it, she hasn't even worked here a full week and she's already that awesome. I was so glad that you had a good time while you were with us and enjoyed Ms. Laquanta's personality and work ethic. We hope you will be returning soon. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Cheer competition stay"

5
Lynette S, Marietta, Ohio 28/04/2019

The staff was very friendly & helpful! Overall things was great. I think the decor is kinda dark your on the beach use virbrant blues or other bright colors. I would also recommend door stoppers we like to leave the patio door open to listen to the waves. There should not be a safe charge if you do not use it. Pull the safes out of the rooms or put them in if they need one. The elevator really needs to be faster, the bed was comfortable. We come to Virginia Beach 2x a year or more & this is deffintly my favorite hotel we have stayed @ we will be staying again!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Location"

3
dstew7003, Winston Salem, North Carolina 25/04/2019

The oceanfront location and the free breakfast was this hotel's selling point. The property could use some updating and staying on the 9th floor and only one working elevator was a bit of an inconvenience. Staff was nice and helpful and check in and check out was quick. It's also in a good central location but take care entering and exiting the parking deck and navigating the blind curves.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review. We are very lucky to have a great location down here at the Virginia Beach Oceanfront and our free hot breakfast is one of the best at the beach. We are currently renovating our elevators so that we can provide our guests with a safer and faster experience. I apologize that it is causing a bit of delay when it comes to getting to the higher floors. I hope you will still return in the future because we will be going through a large renovation process in the fall and will be doing many upgrades to the facility. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Headache."

2
Joseph B, Jacksonville 25/04/2019

Made reservation for two rooms and requested rooms be next to each other traveling with children. check in time was 3 p.m. Got first room was at 2:30, got second room at 5:30 p.m. Check in staff and on duty managment made me feel this was all problem for asking to two rooms next to each other. the room we waited for 2.1/2 hours for was missing the shower curtain. Hotel high speed internet was slow. Hotel with two elevators, one was out of order the other felt like ti was about to brake down at any time and was moving slow..

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Mr. Joseph B. First and foremost I would like to apologize for the inconveniences you experienced while you were with us. We have recently converted over to a new property management system and it has caused a little day regarding the ease of check in, but it is improving daily. We are also currently renovating all three of our elevators so that we can provide our valued guests with safer and faster elevators, but during the process it is causing a bit of a slow down regarding getting everyone where they need to be. This process is nearly complete and will truly help get our guests more quickly to their respective rooms. If you would be willing to give me the opportunity to win back your business I can assure you everything will be great. Please don't hesitate to contact me directly so that we can discuss this opportunity. Yours in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"I don't understand why all the reviews are good!"

1
User 23/04/2019

I stayed here with my husband and My daughter we walk in after a 9 hour drive to a huge line plus they were going so slow! Elevators are slow we end up taking the stairs half the time,Breakfast stinks and The room stinks. I don't think me or my daughter got a full night sleep the entire week we were there!Plus the cleaning staff takes till 4PM TO CLEAN OUR ROOM!!!! Which is just plain ridiculous.The rooms are very cramped and loud.There is this hanging light that has no point there and I've hit my head a lot.The colors are hideous.Bright orange,Mucus yellow,Chipped doors.I WOULD NOT RECOMMEND STAYING HERE

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to apologize for the experience you had while you were with us. I can assure you this is not how we operate our business. We are renovating our elevators so that they operate more safely and quickly for our valued guests. I was sorry to hear that you didn't enjoy what most guests consider festive colors. We are an older hotel but most guests truly enjoy the hotel and the service we offer. I apologiize again and will use your review as a tool to help us improve. Best, Jason C. General Manager

"Experience not as good as previous years"

3
Bill4873, Centreville, United States 22/04/2019

We have stayed at this hotel Easter weekend for the past few years. Some time ago the stay was top-notch, but over the past couple of years the hotel has shown its age. Pros - Included breakfast area returned to second floor conference area from last year's cramped first-floor lobby setup. Breakfast food quality was good - Staff was friendly Cons - One elevator was out, leaving one to share with nine floors. Elevator competition was a struggle throughout the stay. Other signs of age were apparent, such as having to hunt for a working ice maker... a sign at the stairwell door saying the ice maker was out of service on that floor would have helped - We arrived fifteen minutes early for check-in, we were told to go park and wait until 3:00pm. This has never been a problem in the past, and having a family of tired travelers from driving four hours wait with no accessible bathroom (need a room key to get into lobby bathroom), and have to wait in line twice for check-in, was not a good start. Even then, the multi-level suite had prep issues (pull-out beds didn't appear to have new sheets (crumbs or some material on them when pulled out), little issues like cups and tissues not stocked, room safe was found locked and had to get maintenance to open) We elected to leave late afternoon of our final day instead of staying the night, the thought of making trips packing the vehicle and checking out with everyone else in the hotel with one elevator was enough incentive to finish our trip up a little early.

"Worth it!"

5
User 21/04/2019

The view was absolutely perfect overlooking the boardwalk and ocean! Conveniently placed almost exactly in the middle of the 3 mile boardwalk, directly across from the Fishing pier. It was my first time ever in VA beach. While the weather wasn't the warmest, the staff sure was! They were all very helpful and while I was there during the shamrock marathon, the staff had posted schedules about delays and road closures in advance to assist guests in planning in advance. My room was clean and the hot breakfast had plenty of delicious options and I definitely ate more than I should have.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review.. I was so happy to hear that you enjoyed your time with us and found our staff to be friendly and accommodating. I was also very happy to hear that you enjoyed our free hot breakfast buffet, it truly is one of the best in town. The next time your plans bring you back to Virginia Beach I hope you will not hesitate to contact me directly so that I might have the opportunity to personally assist you. Best Regards, Jason C. General Manager Best Western Plus

"Very happy!"

5
User 19/04/2019

Rooms were clean and beautiful, balconies were clean and right infront of the sun rise. Absolutely no complaints. All of the staff were very nice, including cleaning staff. All greeted u with a smile and were very genuine. Pool had a kiddy side for babies.

"Great location, view, breakfast, hospitality"

4
Phyllis Y, Louisville, Kentucky 18/04/2019

Absolutely great location. Property needs some work. Some renovations complete but seems like it is a work in progress. The room and lobby were clean, elevators, not so much, and the day we visited, inoperative. The room is ocean front with a balcony only accessible by a HEAVY door and the windows do not open so you do not benefit from being ocean front except on the balcony. The view from the room is absolutely amazing. Breakfast was solid. Could be put out a bit earlier, 7am is kind of on the late side. Indoor pool area was adequate. Washer/Dryer available for use. Parking is provided but the space is limited and tight. I never did find the direct access from inside to the beach but I believe there is a way to do so. I walked beside the hotel on a path. Fishing pier yards away. Overall good stay.

"Ok place to stay , good for the price"

3
User 17/04/2019

There was only one elevator that took forever, Its an 8 floor hotel. There were no walk in steps to the pool so I had to use ladder to get in and out which was hard for my bad legs. The breakfast however is the best breakfast we have had at any hotel. Breakfast staff were very friendly. Plus the bathroom very small, the sink was in the room

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, My name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take the time to thank you for your review. Our elevators are currently going through what's called a remodernization process in order to provide our guests with the best and safest possible elevators. It has caused a little bit of an issue but they will all be completed very soon. I hope that you will consider returning in the near future. Your's In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Enjoying Sun, Food, Family, and Fun"

5
User 16/04/2019

We always have a great time staying at the Sandcastle. Stephanie and Betty are wonderful reps for the company. The food is good and the housekeeping staff are very courteous. They all do their best to make you feel welcome.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Yolanda K, Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"best of the Hotel at VA Beach"

5
botkinwd, Mount Solon, Virginia 08/04/2019

The last 15 years my FAMILY has stay at this Hotel . GREAT place for family . Everyone is very friendly and always have good help .The hotel is older but things are very clean The View is Great and location is Everything you can walk to everything and the Bus stop in front of the Hotel. I THINK you could not fine better place to stay at VA. beach then this Hotel for your family. They also have A very good Breakfast.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for this epic review. I can't tell you how happy it makes my and my entire team feel when we read reviews such as yours. I am so pleased that you enjoyed yourself yet again and that this is your 15th year coming to see us. I look forward to having you back for year 16. Have a great day and don't hesitate to contact me directly when you are ready to make reservations so that I might have the opportunity to personally assist you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Wonderful Stay"

5
gypsyc5, Toano, Virginia 08/04/2019

Brad was very friendly during check in. Antwan was super. The room 813 was excellent. Breakfast standard. The pool was nice and warm. The location was great. Have stayed at this hotel many times and I think this was my best stay.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Wonderful Hospitality with Ms. Shina"

5
User 05/04/2019

Excellent customer service and awesome people, it was really nice hotel where my family and I stayed for two nights and met a wonderful supervisor ( Ms. Shina) in breakfast room where she went above and beyond excellent customer service with us. While in breakfast she noticed that we don't eat pork and she came and asked us if everything is okay and if we need anything else, plus she asked if we eat turkey sausage and said that will make chef cooks turkey specially for us in the next morning breakfast. And the next morning she was waiting us in breakfast room and said that turkey will be ready within few minutes where she brought it to us with pleasure. She was an amazing with us since first day in breakfast room, very professional in her job and pleasant person with great smile and greeting. Thank you so much Ms. Shina for making our trip in this hotel great, and if We come back again to this hotel will be because you, also I would like to thank chef Ms. Shannon for cooking turkey for us.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Amazing costumer service in breakfast room "

5
User 05/04/2019

We been visiting Alta off hotel in defrent area but this hotel is defrent because of people working in their specialty in kitchen and breakfast room the supervisor her name is shina she is wonderful and very nice person she did great job we can't eat any pork project so she make turkey sausage for us spashliy for us she is the best and she come around check and ask everything alright and the cook the one she cook the food she is very nice and she did professional job and clean and good food her name is shannon they both the best in all in hotel that make us back again to this hotel all the time they deserve 100000000000 star for a wonderful and great and amazing and fantastic and professional work thanks very much for shina and shannon

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great value"

4
Quest23678014398, Las Vegas, Nevada 04/04/2019

The staff were extremely friendly and helpful. The free breakfast was delicious. They are located directly in front of a fishing pier and restaurant. We only stayed here one night. We had two rooms and one had stains on the bed and a large stain on the floor. The other room was fine. The ladies at the front desk were extremely helpful and refunded the money for the one room. Because of their courtesy I will stay at this hotel again. We later found out that a lot of young people had stayed in that hotel the week before for spring break.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Economical beachfront hotel with friendly service"

5
caw2d, Williamsburg, Virginia 03/04/2019

We grabbed a shoulder-season discounted deal to spend a few nights at this hotel, in which all rooms are beachfront. I was impressed by the consistently friendly service from virtually everyone we encountered on staff. (I have stayed at other properties in Va. Beach where this was not the case.) We wound up bringing an extra guest and a second car, which didn't create an issue or extra charge. When a TV remote went missing in the room, the front desk immediately sent maintenance up with a new one to program for us. The free breakfast was fine: water pressure in the room was great; pretty quiet overall, even with student groups cycling in and out. Housecleaning staff did a good job in the room each day. There are some quirks here and there, and while not a luxury property (of course), it's a very solid choice among economy/mid-range options. Recommended.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"AWESOME people but room needs attention. Treated us with kindness from get-go!"

4
marcydaisy, Allentown PA 01/04/2019

We were welcomed with big smile and kindness! Emani treated us like family and answered all my questions. I showed her my ID and that was that! We found the room needs more light. If you sit on the bed next to the night stand, you have light but if you're on the other side of bed-total darkness-no lights of any type to read by on that side of bed. (we all read at night)--daughter, granddaughter & Hubby & I! Asked about hairdryer and was told it was in black bag--in black armoire, with black interrior that you could not see--daughter got on knees and felt around for black bag and found hair dryer ! No heat light in bathroom, and pool room very chilly-daughter and granddaughter had to stay below water (bodies) to keep warm. NO mirror in room only little one in bathroom-tought on ladies who wanted to check appearance. They had a problem with breakfast our first day and kitchen ladies were so nice and chatted with us to let us know it was going to be fixed. SHINA and CHRISTINE were incredible and by two days later "knew family" and our daughter's late habit and shared our giggles! She was incredible. The desk people couldn't have treated us better if we were family and bent over backwards to make things right! Even the manager really went the extra mile to make our stay comfortable and happy! One day the maid skipped our room (someone turned over the doorcard that the room was ready) and the man who delivered the towels was super nice to us also and answered some questions we had. We were thankful for the location because when a huge group of well-behaved but normal teenagers arrived (with chaperones ) and other groups showed up at other hotels on the beachfront--it was very clogged up from 19th street upwards but our end was quiet and not traffic jams/grid lock as often happens at Virginia Beach! We were very happy and the people there are incredible so YES! we will be back. The maid who cleaned our room missed several days and when she showed up whilst we were there--she was NOT very friendly towards us. First time in over 50 years of marriage that hubby thought maid so bad--NO tip for her. She also left the sheet off the corner and I had to sleep quietly or it would have come off--I tried to put it over corner but it would not fit--it is a VERY tight fit.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost thank you for taking the time out of your day to share your thoughts with us about your recent trip to The Best Western Plus Sandcastle. It sounds like you had some issues that I will address with my staff including the not so friendly housekeeper. It is every employees job to treat each and every guest with respect and really like they are apart of our family. It sounded like you did although enjoy yourself and found numerous employees to be a big help. We really appreciate your kind words about them and I will make sure that everyone else is on board with providing our guests with superior customer service. We will also be going through a large remodel next fall and we will address all the room issues you had. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"great place to sleep , right on the beach ."

3
User 29/03/2019

Good hotel , good location , good place to sleep after a long day of driving . Watched the sun come up in the morning .Watch an aircraft carrier sail into Norfolk .the board walk was easily accessible .A fishing pier was less than a block away . Lots of places to eat and shop were within a short walking distance .

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Poor front desk customer service"

1
User 28/03/2019

I am trembling while writing this message and I hope that you all understand the sincerity of this and that I am not over exaggerating. I travel almost every week and I usually use Marriott but this time I decided to stay at Best Western since it was only a couple of hours. I walked in on 3/28 around 11:00 pm and was met awkwardly by the front desk associate who I immediately saw didn't want me there. He asked for my id and payment and I handed it to him. He then came back with a copy of my ID laid it on the counter in clear site and at hat time another guy came down and asked for tissue and towels. While he walked to the back I looked at the paper with a copy of my ID and said oh wow i didn't know they did that. Staying at Marriott I'm not use to it. Not making a fuss or talking to anyone just said it to myself. The guy next to me thought I was talking to him and in a joking way smiled at me and said are you making a comment about my tissue and towels. I laughed and said why would you think that. At this time the associate was handing the towels over. He again laughed and said I don't know. I replied no I was making a comment about my ID. He walked away smiling and the associate immediately started yelling at me saying I was trying to start a fight in his hotel. I am not over exaggerating. Yelling and I promise in a calm yet upset tone I said what are talking about and tried to explain to him what happened since he was in the back at the time of our conversation. he did not want to hear it. He then threw the paper at me and said Sign this and if you know whats good for you you won't say anything else. I started to sign and I made a comment about how I just taught this to my team about customer service. He started yelling again saying I did not have to make that comment. Telling me to SHUT UP repeatedly. Please pull the tapes from this night. I have never been treated in this way ever! I told him that I did not feel comfortable staying there and to give me the copy of my ID. He then yelled after me "Have fun at the next hotel." I am still shaking because I hate not being able to express myself in the way I want just to keep up my image and integrity. The sad part is he thinks he won. I hope this makes it to someone. He doesn't understand how he has effected my life. How Best Western could have possibly gained a loyal member who stays in hotels at least 150 nights a year if not more. Completely hurt, upset, and let down by poor customer service once again.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
This is does not sound like something that would ever take place at our hotel. I will most definitely be rolling back the camera footage and once I have reviewed it I will get back to so that can talk about. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great location, but...."

3
764sabinem, United States 27/03/2019

Great location right on the board walk, but older building and not very clean. Sloppy breakfast and slow elevators. Beautiful view of the long beach with drafty windows. Pool did look unsanitary and dated.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for your review. I was sorry to hear that you didn't enjoy your breakfast, we are actually in the middle of upgrading it as a matter of fact and will be offering freshly made omlettes and breakfast smoothies. We are actually remodeling all of our elevators and so that is why we only two working properly. I hope you will consider returning for I would love the opportunity to win back your business. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Spring Break Visit"

5
User 27/03/2019

I made some last minute plans to make a spring break trip to Virginia Beach to visit my sister and some friends and stayed here. Hotel was excellent, very friendly staff, clean, good breakfast, amenities were great. Thanks Betty and Brad, keep up the good work!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great hotel for families"

4
User 26/03/2019

The hotel is in a great location, and has a beautiful view of the ocean. Our bedroom window and balcony overlooked the beach - and we watched the sunrise every morning. It has a kid-friendly indoor pool, gym, and great breakfast buffet. Great for families.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Great hotel in Virginia Beach"

5
User 26/03/2019

Very friendly staff; great breakfast bar; clean rooms and beautiful view of ocean. The employees were always smiling, greeting everyone, extremely helpful in the parking garage to assist with loading and unloading luggage and other stuff.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Diana, Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Fun Hotel On the Beach"

5
Michelle H, Waynesboro, Virginia 20/03/2019

Fun place with a beautiful view. We were there just for a quick weekend get away. The breakfast buffet was very good. Staff was friendly and helpful. The room could use a little updating, but overall clean.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Love staying at this location."

5
ahh82va, Newport News, Virginia 19/03/2019

great hotel rooms are very spacious and updated. Hotel also have a variety of selection as far as room types. Breakfast couldve had better and larger selection. Location is great and pricing is very resonable

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your fantastic review. I was so happy to hear that you enjoyed your time with us. We try very hard to make sure that each and every guest is taken well care of. We are actually about to offer our guests and upgraded breakfast menu that will include freshly made omelettes and freshly made smoothies. I hope that you will return in the near future to try it out. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Stay was ok"

3
59mll01, Sandusky, Ohio 17/03/2019

on the hunt for a nice place to stay during our beach trips. I have mixed feelings about this place. The beach weather has paid a toll on the rooms. The carpets are dingy and windows are dirty. There was a dirty face print on the window. The corners of the rooms still had a lot of dirt. I inspected carefully for critters and didn't find any. The Pool was very cold. The view are amazing the staff was nice. Breakfast crew was helpful and very nice. Dawn, Shannon and Christine were great. We could stay here again, but we're going to see what else is out there.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Good Day, Thank you for taking the time out of your day to share your thoughts with us about your recent trip to Virginia Beach. I really appreicate your comments about our friendly staff and the breakfast crew. We will be going through a major rennovation in the fall of this year so I hope that you will consider coming back in the future. Please don't hesitate to contact me directly so that I might have the opportunity to personally assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Nice family overnight stay"

4
O8090JBmarys, Richmond, Virginia 17/03/2019

We never stay at a Best Western, but this place has changed our perception. We may just add this chain to our normal places to stay! We had two rooms due to having a large family. We were on the 8th floor, which was really nice for being able to enjoy the sunrise in the morning. All night, I could hear the ocean waves. So beautiful! The room is comfortably small. The bathroom only had a shower stall, no tub. I would say my only complaint was the barn door style bathroom door. It doesn't allow for much privacy. Housekeeping was polite and friendly. Antoine was exceptionally friendly as he mopped the lobby floor. He was kind enough to make sure my little guys didn't run and slip on the wet floor; he then offered them hot cocoa. Breakfast, to me, was one of the worst I have seen. It's a traditional standard breakfast, but even my picky eater had a hard time finding something that appealed to him. I think it is just the layout of the breakfast. It's just very unappealing in a dingy room. My husband said the coffee was just about the worst he has ever had. He described it as "tastes like three day old coffee warmed up in the microwave". This place is right next to the VA beach pier. It is a great location. We will definitely return!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Terrible from the moment at check-in"

1
User 14/03/2019

Lets start off with check-in which took over an hour. Apparently they were implementing a new computer check in system at the beginning of check in time. There were 6-7 people in front of me and twice as many behind. No one had the courtesy to inform us of what the delay was. Granted, we were about 40 minutes before 3PM check-in time. Room was very small and dated. Sink area was a joke. Maid service was terrible. Had to find the maid on day 2 of three to ask if our room would be cleaned. She had the nerve to tell me it's done and she's clocking out. Bed not made, floor not vacuumed for 2 days, trash not done. Absolute disgrace. Maid did come back and take care of most of this in like 10 minutes. Need tickets for breakfast which is understandable due to beach location but this area was also not managed well. Worker was loud yelling out what needed to be replenished on multiple days, loud on walkie talkie when you're just getting up and want a quiet place to eat. Overall was very disappointed especially given the fact the room cost was high for what it is.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for the inconveniences you experienced while you were with us. We were forced to implement a new property management system on Friday when we had so many cheerleaders coming in to town. In addition to converting over to the new system, which was not seamless, it appeared that every guest arrived at the hotel at the exact same time. I am not trying to make up excuses, rather trying to explain what happened. Regarding the housekeeping issues you experienced, absolutly unacceptable, and I have already addressed this with our team. I have also spoken with our breakfast crew. I can assure you this is not how we normally conduct business. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Terrible before we even checked in!!!"

1
User 13/03/2019

When we arrived at the hotel and realized our vehicle was over the height limit for the parking garage I called about parking. The woman on the phone was so rude! Not exactly what I felt like dealing with after being in the car for 5 hours! We parked the car across the street & headed in to check in! We were with a large group & I had already been warned before arriving that check in was taking over an hour! Sure enough we stood in the lobby for over an hour to check in! We were told they just updated their computer system which is understandable but still aggravating! We booked in December they knew they had a large group coming in they should've had extra staff on hand knowing they were updating their systems! After traveling we just want to get in your room not stand in the lobby for an hour!! Saturday morning we headed out early and I made sure to put the please makeup room hanger on the door so that we could get fresh towels since there wasn't enough on Friday night!! When we came back no one had touched the room! We were in & out throughout the day and still no one had come to clean our room. We called down before heading to dinner and asked if we could get some towels and were told someone would be right up! I asked if they were just bringing towels and was told we would get a “full service”!! Came back from dinner to no towels beds still not made & my trash overflowing! I ended up sending my husband down for towels and I put the trash in the hallway. Sunday morning we went down for breakfast and my Son had a moldy bagel & fresh fruit that was slimy & definitely a few days old! Definitely wouldn't recommend the breakfast! The rooms are small for a family of 4! The outlets on the night stand lamps didn't work!! I thought I was charging my phone all night and woke up to it at 10%! Thank god it didn't die since I was relying on it as my alarm clock. Our sheets were stained, the walls are so thin you could hear everything the person in the next room is doing! Sunday they did come in and make the beds & left towels (3 again) but nothing was cleaned & wet wash cloths were left in the bathtub! For the amount of money we paid I am disappointed & would never stay here again!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for the inconveniences you experienced while you were with us. We were forced to implement a new property management system on Friday when we had so many cheerleaders coming in to town. In addition to converting over to the new system, which was not seamless, it appeared that every guest arrived at the hotel at the exact same time. I am not trying to make up excuses, rather trying to explain what happened. Regarding the housekeeping issues you experienced, absolutely unacceptable, and I have already addressed this with our team. Regards, Jason C. General Manager

"Never again"

1
User 13/03/2019

Check in was the worst I have ever seen. Check out was no better. Had to hunt someone down to get clean towels and to have the trash taken out. I would not stay there again. Location is great but service was the wrost

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for the inconveniences you experienced while you were with us. We were forced to implement a new property management system on Friday when we had so many cheerleaders coming in to town. In addition to converting over to the new system, which was not seamless, it appeared that every guest arrived at the hotel at the exact same time. I am not trying to make up excuses, rather trying to explain what happened. Regarding the housekeeping issues you experienced, absolutely unacceptable! Regards, Jason C. General Manager Best Western Plus Sandcastle

"Nice Location"

3
TariTraveler, Washington DC, District of Columbia 12/03/2019

This hotel is in a great location, right on the boardwalk and close to everything! The room is a decent size, however the hotel needs updating. The staff is nice and the breakfast buffet was good. I would recommend based on the location and service, however the rooms and hotel in general needs a refresh.

"Awful"

1
Brandy F, Mullica Hill, New Jersey 12/03/2019

Stayed with a large group for Cheerleading Nationals. Check in Friday was awful. They decided to implement a new system during check in when they knew our group would be there. The staff offered no explaination why it took over 90 to check in. Only reason we knew was from word of mouth within our group. Offered no compensation for the inconvenience (wasn't looking for a free night but a drink or appetizer from the bar would have gone a long way). Told one guest that we received the lowest possible rate so that was all they could do. At one point staff was overheard saying why is everyone coming at once. (We all arrived at check-in time bc those who care early were turned away). Room sheets were dirty and stained, in-room safe requires a credit card if you want to store anything, they only leave 3 towels in a room, during room service beds were sloppily made. Continental breakfast was blah at best. Most foods were warm at best. Coffee maker in cafe was down so long lines formed in the lobby. For those of us who stayed a night longer our keys were all deactivated while we were out.... I will say the view is nice and the location is decent. If that's all you care about then you're good. If you want a clean resort with friendly/accommodating staff go somewhere else.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for the experience you had, I can assure you this past weekend was an isolated incident. We were forced to change our property management system and it clearly made our efforts very difficult to check in all the cheerleaders at the same time as they call came in at 3pm. I am not trying to make an excuse for the poor service you received, simply trying to explain the difficulties we were having. They have since been ironed out and we will resume providing our guests with fantastic customer service. Regards, Jason C. General Manager

"Vacation"

5
User 07/03/2019

I have always stayed at saying Castle unfortunately did not last year very disappointed at where we stayed will always stay at Sandcastle for now on Vicki Terrell very clean staff always friendly will be staying there this summer also

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Dear Ms Vickie, Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"great visit very helpful clerk Brad"

5
User 04/03/2019

i am a hilton rewards member but wanted to check out the best western. after meeting the front desk clerk. brad. i figured if the hotel was anything like his helpfulness. id have to stay. i asked to se a room so he had a young lady show me some rooms the pool the workout room etc on top of this he inteoduced me to the bw rewards system and explained how i could become a parallel member due to my hilton plateau. i cant remember tje last time a front desk clerk took such ownership in his hotel and basically sold me on every aspect of my stay. my son is a freshman at norfolk state and i was looking for a place i could call home away from home and i think i found it because of Brad im booking a 9 day vacation eith my family in april also thanks jim

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hi Jim, First and foremost thank you so much for taking the time out of your day to write us a review. I was so very happy to hear how our Brad took tremendous care of you and that you have found your new home away from home. We are very lucky to have Brad on our team and he truly cares about each and every one of our valued guests. It would be my pleasure to meet you so the next time you are here please ask for me. We all look forward to seeing you next month. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great hotel"

5
pibby2009, Columbus, Ohio 26/02/2019

This hotel is great. Staff is super friendly, and i love the location. It's nice having everything within walking distance. The ice cream shop and restaurant thats in the hotel is very good too. Easy beach access.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Good Afternoon Pibby2009, I wanted to take a moment to respond to your kind review. First and foremost I would like to thank you for taking the time out of your day to share your thoughts about your recent stay with us. I was so happy to hear that you enjoyed your time with us and found our location at the oceanfront to be a great spot to hang out. I hope that the next time your plans bring you our way you won't hesitate to contact me directly so that I might have the opportunity to personally assist you with your reservations. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"very nice couples trip"

5
User 24/02/2019

Went down the second week in Feb, everything was really nice,i first had a double bedroom but the staff was nice enough to put us in a king room at my request,the view was gorgeous. it was raining pretty much the whole weekend so they were nice enough to allow us to play spades as well as watch the game in the lobby, i highly recommend staying here, can't speak to much price wise because we were down on timeshare ,but if you do a comparison i know from experience that this will be your better choice,the hot breakfast buffet was wonderful. we all enjoyed our stay! will definitely stay again

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"Weekend for my wife's birthday"

5
User 24/02/2019

Everything was fabulous! The staff was professional and courteous. The room was clean if we needed anything the staff responded quickly. We visited the pool which was nothing less than awesome. Even though it rained the entire time we were there we had a blast! Everything was great and we will be back.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Very nice"

5
User 24/02/2019

We were there for a Fire Department Convention for 1 night and even though it rained the entire time we still enjoyed our stay and would definitely stay here again. Great location. Parking garage clearance is low but our Jeep still made it

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Room and breakfast"

4
User 24/02/2019

Room was good! Bit smell of smoke but I am sure is from people smoking at the balcony. Overall room was well maintained. Breakfast. Well stoked they open right on time which is a plus when you have to go on time. The staff Shannon, Shlna, and Christine where all over it very professional and friendly. It was a great start to my morning.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"I love this hotel"

4
rlw20003, Petersburg, Virginia 18/02/2019

My family and I vacation here every summer, I would recommend this oceanfront hotel to all my friends and family. The amenities and accommodations were great, great location near everything, and very friendly staff.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Clean, convenient, friendly staff"

5
User 17/02/2019

I am a return visitor to this hotel - we return because the rooms are clean and comfortable, the staff is uniformly friendly and excellent, we enjoy the included breakfast and on site parking, and the hotel is convenient to restaurants and shopping. The rooms are not huge but they have everything you need and are very comfortable.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Kathy, Thank you so much for your kind words, we were so happy to hear that you enjoyed your time with us. We are very lucky to have a great hotel located right on the boardwalk and next to the Virginia Beach Fishing Pier. I hope that the next time your plans bring you back our way that you will give me a call so that I might have the opportunity to personally assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Birthday Trip"

4
User 13/02/2019

Staff at front desk was friendly and helpful. Check in was a breeze and like having parking access on floor of room. The staff at breakfast, Chris and Shuna were on point. One of them was always present to accommodate questions or needs. Only issue was one day room was not serviced by housekeeping but was remedied immediately when reported, Thank you front desk staff and David!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Jeannette, Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"It was okay"

4
Turtlelove56, Arlington, Virginia 12/02/2019

I enjoyed my stay here, the staff was nice and the room were comfortable. I had a great view of the fishing pier which was nice at sunset and sunrise. Perfect location on the beach since it wasn't crowded, as most people stay further up the beach. Right across the street from the fun park which was cool. I was told there was a hot tub here, but there wasn't despite the description online saying so. Overall I enjoyed my stay and there wasn't anything to lose sleep over by complaining. Simple hotel in a great location

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Kirsten P. My name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take a moment to thank you for sharing your thoughts about your stay with us, we really appreciate the feedback. I was very happy to hear that you enjoyed your time with us and our perfect location down by the Virginia Beach Fishing Pier. I do hope that you will return in the near future and please don't hesitate to contact me directly so that I might have the opportunity to personally assist you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Janel"

5
User 11/02/2019

It was quiet, very clean. Staff was extremely friendly and accommodating at arrival and departure. I love going to Va Beach all year round, I will definitely use this hotel for all future return trips.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Good Morning Janel, First and foremost thank you so much for your review, we really appreciate it. I would also like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us and plan on returning in the future. Please don't hesitate to contact me in the future so that I might have the opportunity to personally assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Hotel review"

5
User 10/02/2019

This hotel is by far the best when is comes to customer service . Stephanie, Dave, silver , and Dustin went above and beyond my expectations . I will return here Everytime I'm in Virginia Beach . Thank you .

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Dear Janehil, Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We look forward to having you back in the near future. And please don't hesitate to contact me directly when you are ready to make reservations so that I might have the opportunity to personally assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great off season stay"

5
User 09/02/2019

Last second off season trip to the area. We wanted a room with a jacuzzi and they did not disappoint. Then ocean view was fabulous as well. All the staff were very friendly and everything was clean. Only thing we would have liked is more comfortable chairs to sit in in the room.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Excellent Experience!!!"

5
User 06/02/2019

My children and I stayed here for a night, and really enjoyed it! The staff is very friendly, and helpful. The room was clean, and well lit. We had such an amazing time. Free breakfast too. My daughter is 11, and especially enjoyed the indoor pool. Perfect location near the pier, and good restaurants. We will be staying here again!!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Mark M. First and foremost allow me to thank you for taking the time out of your day to share your thoughts about your recent stay with us here at The Best Western Plus Sandcastle. I was so very happy to hear that you and your family enjoyed your time with us. We try very hard to provide each and every guest with superior customer service, a clean and comfortable room and really just time to rest and relax. I hope you won't hesitate to contact me directly the next time your plans bring you to the oceanfront. I would welcome the opportunity to personally assist you with your reservations. Have a great day and thank you once again for staying with us. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great vacatiom"

5
User 06/02/2019

Clean rooms good breakfast great location kids enjoyed the swimming pool check in was easy and employees was very friendly and very helpful easy to get to fishing pier and enjoyed watching the ship's from the balcony ocean front rooms is a plud

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Very clean. Relaxing."

4
Seaside07121368427, Oak Hill, West Virginia 28/01/2019

Everyone was super friendly. Hotel was clean. Breakfast was great. I will definitely be going back and staying again. Hoping to take my kids with me the next weekend trip. Room was clean, perfect view of the boardwalk and sunrise!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review, we really appreciate all the great feedback. We were so happy to hear that you found the hotel to be clean with a great free hot breakfast buffet. We were also very glad to read that you found our staff to be friendly and accommodating. It is our goal to become ranked #1 on Trip Advisor and I believe that if we keep up the good work and continue to treat our guests like family.....we will surly get there. Thank you so much for staying with us. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Vacation"

5
Terry J, Union, United States 24/01/2019

Made reservations using Trivago.com and Hotels.com. Price was at least 40% less than what was offered. This was a plus.I am a Best Western Platinum Club Member and when I called to check on my reservation, the Front Desk Manager, Stephanie, upgraded my room to a balcony, which was great!!Later, while away from the hotel, I thought I had lost my wallet. I contacted Stephanie about this. Stephanie and security went to my room and found my wallet. Thank goodness.I needed additional administrative help. Betty was able to help me out. I needed to make copies of documents and send a fax. Silver took excellent care of me and was finally able to get everything taken care of.Kudos to an excellent front desk staff. Thank you for all of your attentiveness and help. Y'all made my stay much easier.The breakfast area was exceptional. Very clean and well organized. Food was constantly being checked, refilled or replaced, according to need. Guests were verified by a meal ticket before entering. This was good because of people walking in off the street to grab a free meal.The hot breakfast was by far the very BEST of ALL my breakfasts throughout ALL of my many years of travel.The choices were varied and quite delicious. I loved the Grits and cheese, the sausage and bacon, the waffles and biscuits, the HASH, the cold cereal, the milk was ice cold like I like it as was the orange and apple juice. I ate every day of my stay. 2 gentlemen stood out. Devin and Jim. HASH was not prepared that day. Jim, the Chef, saw my disappointment and went and cooked some for me. His willingness to do this for me was unheard of in this service industry. It was delicious. In my many years of travel, the ONLY place I've had hash was at home. This was a very first and I so appreciated it. Devin provided me with information about the meals and about the hotel and gave me recommendations for the local area.When I left my last day, I had made 2 new friends. On the other days when the ladies were there on Sunday, I spilt my hot grits and one of the ladies made me feel it was no big deal and helped clean up this mess. I didn't get her name at the time. ALL of the eating area has KUDOS.Housekeeping called me each day to see if I needed anything. This was very much appreciated. When I checked my room out, had a problem with the tv. I called the front desk and maintenance was sent and easily fixed. Room was very clean and balcony was great.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Terry and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Over night in Virginia"

4
Pscozz702, New Jersey 24/01/2019

We stayed at Best Western Plus Sandcastle. The hotel is right on the beach which is great, but it seems to need a little renovating. The paint needs to be done over and the doors need attending to. We were passing through Virginia on our way to Miami and had booked 3 Best Western Hotels for our adventure. We chose this one because it was on the beach and we were gonna meet up with my brother and his wife. We know that this is a summer vacation town and this hotel was just about empty. The staff was very friendly and helpful, They even upgraded us to a room with a view of the ocean. The problems we have encountered there and years ago at another hotel we the doors. I don't understand how door hung properly don't work well. We had to close out room door hard so it would stay shut, and the balcony door had to be pulled on to catch the lock. Back in 2000 we were at a hotel that you had to pull the door shut to open it, very strange ordeal, we had changed out of one room to another for this reason but still same issue. I would recommend this hotel to my friends and family, but hope they fix the door issues plaguing the Virginia Beach hotel scene.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"Great view"

4
Sunshine65570718666, San Leandro, California 22/01/2019

Really enjoyed the view of the ocean from our room and the room was very comfortable and clean. The only downside was the complimentary breakfast. A lot of the hot food was cold and not very tasty. Would stay again.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Good Morning Sunshine, Thank you so much for taking the time to share your thoughts with us about your recent trip to Virginia Beach and The Best Western Plus Sandcastle Hotel. I was glad to hear that you enjoyed your time with us and I do appreciate your comments about the temperature of the food at breakfast. We like to use all of our reviews as a tool to help us improve upon the product and service we offer our valued guests. I will make sure I address this item with my breakfast crew and will make sure this does not happen in the future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Overnight leisure stay"

3
Compass42414318950, Philadelphia, Pennsylvania 21/01/2019

The biggest plus at this hotel was polite staff, especially the complimentary breakfast staff. Also indoor pool temp was nice and warm unlike some other hotels. Beds were very comfortable. The biggest drawback was that this hotel is an old building. Even though our room was clean it didn't look it due to the old dingy Formica flooring, old decor (colors and styles looked like from the 1970's). Hallways were dark and dingy looking too due to old floors, ceiling, paint, etc. I didn't like having to step up into the room from the hallway. Could use some major renovations not just cosmetic. Ok for an overnight trip but I wouldn't stay for a week. Priced accurately though.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We will be going through a renovation in the very near future so I hope you will consider returning to take a look at what changes will be made. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Absolutely Beautiful Rooms,Views ans Hospitality"

5
User 20/01/2019

The stay was Amazing. Views were beautiful. Continental Breakfast was outstanding. Rooms had everything we needed for our stay to be cozy. Christina was so Hospitable and Friendly. Remembered us each day.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Wonderful Stay"

5
User 07/01/2019

We had a great stay. All of the hotel staff was very helpful and tentative to our needs. The rooms were very nice and clean. The breakfast was tasty and Ms. Christine and Devin from the breakfast crew were awesome!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"End of Year"

4
keila85, Greenville, North Carolina 04/01/2019

This was my first time visiting. It is a little older looking from the outside but the customer service and rooms are to outdated. The room I had was spacious and clean. I like that a fridge and microwave was in there. Beds were comfy and I slept well. I will return in the future.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Keila, Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"New Years Eve"

5
janrosson, Virginia Beach, Virginia 03/01/2019

We spend our tradition of New Years Eve with our granddaughter. She wanted to spend this year at the best western sandcastle inn. We checked in on this very busy night and the staff were very friendly and accommodating. Great room overlooking the ocean we swam in the pool just had a great time. Again thank you to the GM Jason Christi and his staff for making this New Year Eve a great one we will be back.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Ms. Jan, First and foremost I would like to thank you for taking the time out of your day to share your thoughts about your recent New Year's Eve trip to our hotel The Best Western Plus Sandcastle. I was so very happy to hear that you enjoyed your time with us and that your granddaughter enjoyed our indoor heated pool. I hope that you have a very prosperous, healthy and happy New Year. We will look forward to having you back with us next New Year's Eve if not before. If I may be of any assistance in the future, please don't hesitate to contact me directly via telephone or email. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Family friendly"

4
User 02/01/2019

My family and I (12 people) stayed at this hotel in 3 different rooms. The bathrooms are small. The hotel is nice and the staff was nice. The buffet breakfast was GREAT. Plenty of places nearby to eat, shop, bars,indoor arcade, carnival and the beach (all walking distance). My family will return.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Awesome"

5
User 31/12/2018

This experience was a very great one for our family. We have a large family and it's always important for us to be able to stay in one room. This hotel provided 2 Queens and a pull-out sofa that really helped us a lot. The view is awesome, the service was great, convenience was great, breakfast and an indoor pool was great bonuses to our stay.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Dear Camper, Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Yours in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Best stay ever"

5
Ann M, Chesapeake, Virginia, Usa 30/12/2018

From the minute I called about an early check-in I received the most exceptional service ever. Everyone especially Silver, Betty, & Antwon were the friendliest most helpful. All the staff were wonderful

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Dear Ms. Ann M. Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Winter get away"

4
User 30/12/2018

Breakfast was not a good experience. The buffet was not well stocked on a Thursday morning visit. Our family arrived to no bacon, potatoes or omelets on the buffet and a malfunctioning pancake making machine. When asked why there was so little food one of the workers kept telling us it takes time to cook it. Seems to us they should have known the number of guests in the hotel and planned accordingly. After a 25 minute wait only the bacon had been restocked and it appeared to be microwave heat and serve style. We chose to eat in local restaurants for the balance of our stay.The hotel was clean, the pool was clean and the hotel workers we very kind and pleasant.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for taking the time out of your day to write us a review. I was disappointed to find that our breakfast buffet was not well stocked on your Thursday morning visit. We like to use all our reviews as a tool to help us improve upon the service we offer our guests. This being said, we will be using your review to make sure that this doesn't happen moving forward to any other guests. I was glad to hear that you found the hotel to be clean and that you enjoyed the pool. We certainly hope that you will be returning in the very near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great Stay"

5
Brianne A, Gates, United States 28/12/2018

This was our families 5th or 6th stay at this particular Best Western and it is and has always been our families favorite. The staff are friendly and helpful. The rooms are clean and the view can't be beat. Breakfast is a variety of hot and cold items and very tasty. We will definitely be back.

"Excellent Hotel"

5
Debbie M, Dade City, Florida 18/12/2018

This is by far the BEST HOTEL on Virginia Beach. Excellent staff. I must give credit to Front desk assistance to. Silver, David And Brian. They went above and beyond my expectation's. I found myself in a hotel that I booked thru Booking.com, Only to find out the Hotel was with-out water. If you book with this location, You will be 200% satisfied. I highly recommend this hotel. If not for their outstanding service, My vacation would not have been a good experience !!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Dear Ms. Debbie, Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We hope to have you back in the very near future. I wish you a very happy and healthy holiday season and New Year. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"My new favorite hotel on the oceanfront."

5
Guide12012751257, Northern Virginia, Virginia 11/12/2018

Best value on the oceanfront, clean comfy rooms, a little small but had everything we needed and plenty of room for us, best breakfast buffet-omelets and potatoes with meats (complimentary), most helpful staff. Lobby has a wonderful fireplace and the hotel has a restaurant and lounge, so no need to go out into the cold weather. Good stay, nothing negative to say!!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. We hope that you have a wonderful holiday season and a healthy and happy New Year! Best Regards, Jason C. General Manager

"nice beachfront hotel"

4
User 11/12/2018

well, stayed in VA beach in December, which is so off season. planned to do some surfing but it was to windy with strong currents soI had to give up this idea.the hotels is nice. best western breakfast like any other BW hotel in the USA. rooms are big, the view from the upper floors is stunning- the ocean is just infront of you.the stuff are helpful and nice. and most important- since it was winter, the price was really good.I will return, but next time October when the water are still warm and the surf is good.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Good"

5
User 30/11/2018

Pretty good place for the price. I would definitely stay here again! Clean sheets and good services. Ronda took great care of me! Thank you guys for everything!! You guys are greatttttttt. I will definitely stay here again

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review. I was so happy to hear that you enjoyed your stay with us and that you will be returning in the future. We try very hard to provide each and every guest with a clean and comfortable room coupled with superior customer service. Please feel free to contact me directly the next time your plans bring you to the oceanfront so that I might have the opportunity to personally assist you. Have a great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Angel"

4
User 30/11/2018

I enjoyed my stay.The staff was great and very friendly. I have stayed there several times and the rooms were clean and i love the Christmas decorations each year.i would recommend this hotel to friends

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Great Location"

4
User 30/11/2018

This was a great vacation over the Thanksgiving Holiday. The hotel is on the older side but I had a king ocean view room which is just what I asked for. The holiday lights were beautiful, the breakfast was fantastic and the free parking was a plus! I did have trouble with the WiFi connection but that could have been me! We had a fantastic time and would go back there again!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Amazing trip !"

5
User 28/11/2018

I loved this hotel . Me & my boyfriend stayed one night and that one night was relaxing! We stayed here . Our room had a jacuzzi which was very romantic. The hotel was on the beach front close to everything. You can walk to attractions. I will be staying here again in a few weeks ! Best place I've stayed in years ♥️ We even went horse back riding on the beach

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Kanesha, Thank you so much for this awesome review. I was so happy to hear that you enjoyed your time with us and everything that Virginia Beach has to offer. It sounds like you guys had an awesome time and even had the opportunity to go horseback riding. I hope you won't hesitate to contact me directly the next time you come our way so that I may have the opportunity to persaonally assist you. Warm Regards, Jason C. General Manager Best Western Plus Sandcastle

"Friendly & clean"

4
User 26/11/2018

I have been going to this hotel every year and the staff are very friendly and helpful. The rooms are clear. The view of the ocean is beautiful, even in November - that's when I go there. The food at the restaurant was very good also.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was excited to hear that you have stayed with us multiple times before and that you once again enjoyed your time with us. November is a wonderful time of year to visit the oceanfront because it's typically calm and collected and the weather usually hasn't gotten but so cold. I also happy to hear that you enjoyed the food in our leased restaurant. Please don't hesitate to contact me directly the next time you plan on returning for another stay so that I might have the opportunity to personally assist you. Have a wonderful day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great Location"

3
pasmit4, Parker, Colorado 19/11/2018

This is an older facility in a great location. Stayed in a king ocean view room. The view was perfect overlooking the beach and pier. The room was small and housekeeping was not up to snuff. Lights not working and while checking that found the lamps to be covered in dust. Dirty, moldy cup on the balcony table. But when I mentioned this at check-out, the manager seemed very concerned and immediately left to go look at the room. All of the staff were very friendly and tried their best to be helpful. This is a no smoking facility, but the folks next door smoked up a storm out on their balcony. That being said...the beach and ocean are at your door step and isn't that why you come to Virginia Beach??

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your review. I was happy that you enjoyed our location but I will most definelty looking into the issues you found while you were with us. Sadly guests will try to smoke on their balconies but that is actually against our hotel policy. It is a policy that is pretty difficult to enforce but we will try hard to make sure we let everyone know that it disturbs our non-smoking guests. Have a great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great Virginia Beach location"

5
User 19/11/2018

We stayed in Virginia Beach at the Bestwestern Sandcastle earlier this year, for the St Patrick's Day weekend. We loved it so much that we came back again this year. The location is right on the boardwalk and the ocean view is fantastic! Staff is friendly and helpful! We could hear the waves from our room!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Worst hotel motel ever!!!!"

1
User 18/11/2018

STAY AWAY FROM HERE!!! I was here for my birthday on November 15th and I came across a pillow that had stains on it and the bedspread had stains and it look like somebody had white their tail on it then I brought housekeeping up and took all the sheets spread and we were up all night and the next morning I was itching real bad try to address this to the manager but they seem not to care like it was are fault so this is the worst experience for my birthday I've had don't know if I caught a disease from being here but I refuse to ever come here ever again advice other people to stay away from this place and the food here really sucks too I think prison food probably 10 times better than this nasty food they serve here specially spoiled milk this is not a hotel it's more like a nasty nasty Motel and for $140 a night is a rip off and then at the desk they offer you the 20% and return you give them a good review that sounds more like a bribery to me to get people to come in make them feel as there getting a deal at there nasty Motel so they can screw them in and rip them off because you're not getting nothing I should have brought my Preparation H I hope I didn't catch a disease from this place please God please!

941jasonc, Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Good Morning Dear Sir, We remember you very well. This review is not even close to accurate and I don't appreciate you making up stories about a hotel that takes pride in the product and service we provide our guests. Anyone that has stayed here knows that what you are saying is a the furthest thing from the truth. We treated you so very well and you do something like this? All you wanted was a free night...very sad. Respectfully, Management

"Fun getaway"

5
User 18/11/2018

My daughter and I stayed here two nights and had a lovely time. We rented a two-person bike (cheaper here than other spots) and rode up and down the boardwalk, watching the surfers and people on horses. Good selections for breakfast and we appreciated the coffee, tea and hot chocolate in the lobby during the afternoon.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Y ours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great quality service"

5
User 16/11/2018

Mrs. Betty exemplifies exceptional customer service in a quick amount of time. Would recommend to anyone. She was kind and respectful from the beginning and made sure to accommodate me in the most hospitable way possibly while ensuring that I was taken care of to the maximum capacity.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that our Ms. Betty took exceptional good care for you and that she was able to accommodate your needs. She has been working with us here for over 4 years and has proven to be a tremendous asset to the hotel. We hope that you will be returning in the near future so that we might have another opportunity to serve you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Weekend with scrapbookers"

4
User 13/11/2018

Have been here many times and for the most part, it's been a great experience. Had a problem with our shower and it was taken care of immediately. Betty at the desk was great! Breakfast this stay wasn't warm but did have a lot of variety :)

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Fun525, I would like to thank you for staying with us and I would also like to apologize for the fact that you didn't find the food on our free breakfast buffet to be warm enough to your liking. I will look into this for you so that I can ensure that the food is always hot and ready to eat for all of our valued guests such as yourself. I was glad to hear that we were able to fix your shower problem pronto, that's the type of service we try to offer so that when an issue is identified it is corrected super quick. We look forward to having you back with us very soon. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great price for a great beachfront stay"

5
Nicole S, Virginia Beach, Virginia 09/11/2018

Plenty of curbside check-in with easy access to parking garage. Friendly and helpful staff. Beautiful oceanfront view and sunrise from the 9th floor. Room was comfortable and spacious and cooled/heated quickly (in VB it is warm one minute needing the AC and cold the next needing heat). The onsite bar had heavy pours and tasty beverages on a covered patio for people watching and ocean viewing. In the morning, the provided breakfast was full of options for everyone to choose from. Thank you to the Manager Jason and staff for making the a last minute staycation with my husband such a great experience.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at the Best Western Plus Sandcastle hotel in Virginia Beach Virginia ! We were all so happy to find out that you and yours had a wonderful time with us! I hope that you will be returning in the near future so that we might have another opportunity to serve you! Please have a wonderful day and we look forward to hearing from you soon! Best Regards, Jason C. General Manager

"Weekend crop/scrapbooking"

5
User 05/11/2018

The accommodations are very nice - the shower soap and shampoo containers are a very different addition to a hotel room. Love the breakfast set-up. You're very attentive to our needs in the scrapbooking space.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We always look forward having the scrap booking folks, you are always so much fun to have here with us. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Excellent Stay"

5
User 05/11/2018

Best beds, very clean, and excellent customer service. The breakfast was great! I will be back. The view was great and the hotel is near everything. I felt very safe there and everyone who worked there was very nice.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us and we certainly hope that you will be returning in the very near future. Please don't hesitate to contact me directly the next time you have plans to come to the Virginia Beach Oceanfront. Have a great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"A jewel on the beach!"

4
Kathleen C, Burlington, Vermont 03/11/2018

What a treat to be able to stay on the beach with a beachfront room with a view. We watched the sun rise and it was stunning. The bed and room was comfortable and quiet and the breakfast was hard to beat! Lots of choices both hot and cold. I'll definitely stay again if in the area.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Kathleen C. I wanted to take this opportunity to personally thank you for your choosing to stay with Best Western Plus Sandcastle and also for taking the time out of your day to share your thoughts about your experience. I also believe that we have a little jewel at the beach located right next to the Virginia Beach Fishing pier and all the great restaurants and attractions the city has to offer. I hope you won't hesitate to contact me directly the next time you come our way so that I might have the opportunity to personally assist you with your reservations. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Beachfront Hotel"

5
Duane I, Wind Gap, Pennsylvania, United States 03/11/2018

Hotel was exceptional! Staff was incredible especially Silver! Very Clean and well taken care of. Perfect location on the beach and in town. Will be back next time in VB. Great sports bar located on the 1st floor with an ocean view.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Duane, Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We hope that you will be returning in the very near future. Have a great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Navy Reunion at Sandcastle"

5
Ben L, Beaufort, North Carolina 29/10/2018

The USS MILLS DE/DER 383 reunion was at the Sandcastle from 10/25 thru the 29th, 2018. Seventy attendees booked over 40 rooms. Our experience was outstanding! Rooms were clean and comfortable. The hospitality suite, very necessary area for reunions, was the best ever. Everyone who worked with us, from Jan Williamson, group sales manager who put together a great room package was very knowledgeable and friendly. She is a joy for the reunion planner to work with. Front desk folks, Betty, Silver, Brad and others were always friendly and knowledgeable. Shina, Tori and all in the breakfast crew made the early morning meal fun and satisfying. Maintenance men couldn't do enough for our crew, especially Antwan and David. Reunion attendees heartily recommend Sandcastle, we shared an exceptional experience there.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Ben, First and foremost it was an absolute pleasure having you and the USS MILLS DE/DER 383 Reunion here with us last week. Each and every one of my team members that had the pleasure of meeting one of your guests said you guys were so much fun to work with. I truly appreciate all the kind words and positive feedback and I thank you for sharing your experience with us. We really do try and provide superior customer service to all our valued guests and I was so happy to learn that we delivered to you and your wonderful group. Have a wonderful day and thank you once again for choosing to have your reunion with us. Your's in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Home Away from Home"

4
Travel45890338980, Chesterfield, Virginia 29/10/2018

The Best Western Plus Sandcastle Beachfront Hotel has become more like a home away from home. The staff is extremely helpful, friendly and courteous. The service has been excellent and done in a timely fashion. I especially love the beachfront, being able to watch the ocean from my balcony. The view is absolutely beautiful during the early morning just before sunrise and late evening before sunset. Although I live only an h our and a half away, this has been a perfect get away for me and I look forward to my next visit.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Excellent service."

5
User 29/10/2018

Perfect location: on the boardwalk and right next to the pier. Every staff member we met was very friendly: Betty, Sliver, and Stephanie at the front desk, Christine, Shiria, and Toya at the breakfast room, Antwan the bellhop, our cleaning lady... Breakfast: Beyond! It had everything! There was a (different) tour bus there 2 of the mornings and the only thing they couldn't keep up with was coffee. :) But even then, that was available in the lobby.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Not family friendly."

1
krkwt, Richmond, Virginia 29/10/2018

Singer in the hotel restaurant made it very clear over and over and over he does not like kids in the hotel restaurant. We where a group of twelve families having dinner while being harassed by the singer on stage repeating he doesn't like kids and that they shouldn't be there.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for what I consider to be completely unacceptable behavior by the singer in the restaurant. Sadly I do not own or operate either one of our two on-site restaurants, rather they are leased outlets. I have brought this to the attention of the owner/operator and I will make sure that this does not happen ever again. Frankly I am embarrassed that this happened and very upset it took place. Please call me at 757-428-2828 or shoot me an email at [email protected] so that we can discuss this matter further. I would really appreciate any more information you can convey such as the exact day and time that you were there when this incident occurred. Once again I apologize on behalf of the restaurant and will get down to the bottom of this ASAP. Sincerely, Jason C. General Manager Best Western Plus Sandcastle

"Overnight for a wedding"

5
Roadrunner4C7, Concord, Virginia 28/10/2018

Having stayed here below we selected this property after checking other hotels in the area and reading reviews. We were happy to see that the Sandcastle continues to maintain a clean and inviting hotel. The complementary breakfast was nice and enjoyable. The staff was very helpful and friendly. Clean rooms and common areas are always a plus when traveling.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Roadrunner and thank you so much for your excellent review. I can't tell you enough how happy it makes me feel when I read about a guest's good time. We try so very hard to provide each and every guest with a clean and comfortable room coupled with our offering of superior customer service. I was also very happy to hear that you enjoyed our free hot breakfast buffet. The next time you are in the area I hope that you will be returning for another visit for we would love to have you. Have a great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Only a one night stay"

4
plowery69, Colonial Heights, Virginia 25/10/2018

Great view of oceanfront. Nice Clean room. Very friendly staff. Front desk clerk helped make us a birthday banner for a a friend. Very sweet. Made it fi r a great night. Breakfast was great. Very nice to us

"Retreat Getaway"

4
Laurie B, Virginia 24/10/2018

I was at the hotel for a scrapbooking retreat so the cost was built into the total, but the view was lovely, the hotel was very clean, breakfast was great, nice location and a decent restaurant onsite.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Good Afternoon Laurie, Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Adequate room"

4
Jane R, Clemmons, North Carolina 24/10/2018

We were on a limited budge, so we got a less expensive room. It was fine. It was on the fourth floor and the outside door didn't shut and that was a concern for me, but my daughter didn't want to move, so it was fine.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Jane and thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I would also like to apologize for the issue you had with balcony door, I will make sure that is corrected immediately so that another guest isn't inconvenienced. Have a great day. Best, Jason C. General Manager Best Western Plus Sandcastle

"Excellent location and value"

4
CreekCritter, Suffolk, Virginia 24/10/2018

The location is excellent and the staff very friendly and helpful. The rooms are adequate and views from beach-side are fantastic. The breakfast was very good and there was plenty of food and choices. I would stay at this hotel again!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. The next time your plans bring you to the oceanfront in Virginia Beach I hope that you won't hesitate to contact me so that I might have the opportunity to personally assist you. Your's In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Wonderful stay!"

5
User 23/10/2018

The room was clean and nice, the halls and shared spaces were well maintained, and the breakfast offered with our stay was surprisingly good, as well. The staff were all very nice and helpful. The convenience of a fun, friendly bar downstairs was also very nice. I definitely want to come back here the next time that I come to Virginia Beach. I know there was a lot that we did not have time to explore this time around, so we will be back!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review, we are so happy that you enjoyed your time with us. We are very lucky to have a fantastic helpful staff with clean and comfortable rooms located in the heart of Virginia Beach. I was also very excited to hear that you plan on returning in the future. Please feel free to call me directly when you are ready to make reservations so that I might have the opportunity to personally assist you with your accommodations. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Best hotel"

5
dixierob1992, Charles City, Virginia 19/10/2018

Miss. Stephanie was a great help and wonderful person. She helps with everything you need great work! Coming back soon! Hey y'all go to this hotel its the best!!! You will love it there the staff is awesome and very nice! The beds are great the view is great very clean hotel!

"Another quality stay at the Best Western Plus Sandcastle Beachfront Hotel"

1
Ivian (i.c.) S, Laneview, VA, United States 19/10/2018

As one who stays at this property frequently, excellence is the expected norm. In particular, the staff is friendly, outgoing and accommodating. The rooms all overlook the Atlantic Ocean with large windows and individual balconies. Breakfast is convenient and the overall location of the hotel is a huge plus.I look forward to a return visit to this hotel.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
I think you meant to give us 5 Starts as opposed to 1 Star:) Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Great Stay"

5
447kaitlynr, Charlottesville, Virginia 16/10/2018

The staff is great and courteous. The breakfast is amazing. The pool was warm and clean. Betty and Tonya at the front desk were great during check in and out. This hotel has the perfect location near the fishing peer and not far from the Aquarium and Inlet. Will definitely stay here again in the future.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We hope that you will be returning in the very near future so that we might have another opportunity to serve you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Work"

5
mad70435, Charlotte, North Carolina 16/10/2018

Hotel was excellent, staff great. Thanks to tonya for checking us in! Breakfast was great staff was very professional and friendly. Love the room and how it is decorated and also love the beach front view

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Very nice hotel"

5
User 16/10/2018

This is a very nice hotel, staff is wonderful. Thanks Tonya, Betty and Nichole for your help. I have no complaints other than we had to leave. Breakfast, pool, rooms and parking are 5 star. Thank you for a wonderful visit.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello William, My name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach. I was so very happy to find out that you enjoyed your time with us and found our staff to be friendly and accommodating. I am very lucky to have such a wonderful group of individuals working together with me to provide our guests with superior customer service. We hope that you will be returning in the near future. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great price for beachfront!"

4
User 12/10/2018

We wanted to be right on the beach and this was the best price for location and amenities. The free breakfast was awesome, all the girls working there were helpful and pleasant; Betty, Christine, Shina, Toya and Marina. Thanks for helping start the day off right!

"Great price during off season"

5
User 12/10/2018

The hotel staff were fantastic, very friendly and helpful. Our room was very clean and comfortable, and the view from our balcony was lovely. The location is perfect for a stay on the beach. The free breakfast offered a great variety of food choices. We would definitely recommend this hotel to other travelers who want to stay on the beach.

"Nice stay!"

4
Inspire209123, Gardner, Massachusetts 10/10/2018

Awesome view! Room was comfortable. Staff was very polite and helpful. View was great (overlooks the beach). The free breakfast (included with stay) was delicious (although crowded at times) Elevators and pool could use upgrading.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review. I was very happy to hear that you found your room to be comfortable and our staff to be friendly and accommodating. We are actually going through an elevator renovation process as we speak. All three of our elevators will be basically brand new by the beginning of spring. I hope that you won't hesitate to contact me in the future should you need my assistance with making reservations or checking on rates and availability. I hope to hear from you soon. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great place to spend a week in the off season so nice."

5
Mm00se, Mechanicsville, Maryland 09/10/2018

Hotel is very nice, price we paid for the week was more than reasonable. Staff is outstanding. House keeping is superb we wanted for nothing room was well kept the whole time of our stay. have to give a special call out to the front desk staff, Tonya and Stephanie always so helpful, polite and kind always took time to great you with a smile and answer our questions weather for a good place to eat or giving us and extra blanket. Just plain great folks .

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We hope that you will be returning in the near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Best Western Plus"

4
tykiajmartin, Raleigh, North Carolina 09/10/2018

I would recommend this hotel to other guests. The interior was clean and comfortable. The check in and check out process was very quick and easy. It's a great spot located right on the beach with restaurants and a bar attached to it. I will be staying here again!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Loved it"

5
bensonearl, Williamston, North Carolina 04/10/2018

My husband and I just returned from this awesome hotel and we enjoyed it! The entire staff were nice to us especially Angie and Betty! We usually don't leave tips, but they were so nice that we left them a tip. I would recommend anyone to stay at this oceanfront hotel during their visit to Virginia Beach!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review and positive feedback. On behalf of myself and my entire staff we thank you for staying with us and are so happy that you will be recommending our hotel to those people you know and meet. I hope that you will be returning in the near future and please don't hesitate to contact me directly so that I might have the opportunity to personally assist you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Very nice hotel & staff"

5
genepine, Altoona, Pennsylvania 04/10/2018

Great oceanfront view, and convenient location central to the area attractions. Rooms are very clean and comfortable Nice breakfast each morning. I'd highly recommend this hotel to all travelers and business people

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
My name is Jason C. and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I was so happy to hear that you found your room to be clean an comfortable and that you enjoyed your free hot breakfast buffet. We would greatly appreciate you recommending our hotel to your friends and family. I hope that you have a great weekend. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Vacation"

5
dswiger052772, Clarksburg, West Virginia 04/10/2018

The best customer service in Virginia Beach. The staff is really friendly and always willing to accommodate your needs with clean rooms, free WiFi, off road parking and complementary. I would highly recommend.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Won't stay here again"

2
Thestenohead, Evington, VA 01/10/2018

Ugh, where to start? Made a reservation and while I was checking in heard them quote a room to a couple off the street at about half of what we paid. Was given a room on the 3rd floor and when I asked for a higher floor was told there were none, they were sold out...this despite the fact I had heard them tell the other couple there were rooms. Front desk clerk must not enjoy his job, not friendly at all. Had to jiggle the handle on the toilet to keep it from running every time we flushed. Water dripping from balcony above onto ours so that we couldn't lean on the rails and it was puddling on the floor of ours and it actually dripped into the drink my friend had in her hand. Arrived at breakfast the next day to empty bins where there was supposed to be food and no coffee. None. Machine was broken, and they still had not gotten any coffee by the time we left. Was told to get coffee in the lobby and it was undrinkable. Ended up going down the street to a coffee shop. Pool was supposedly heated. It was ice cold, and was one of the reasons we chose this over different properties. I've stayed at many places up and down the Oceanfront in VA Beach and this ranks as one of the worst. We had the do not disturb sign on the door the day of check-out and yet the staff knocked on the door wanting to know if we were done yet. Only way I would stay here again is if it was free.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for not exceeding your expectations. I can assure you that what you've described is not how we tend to operate our hotel. We like to use all of our reviews, the good and the occasional bad, as a tool to help us improve upon the service and product we offer our valued guests. I will be sure to speak with our Food and Beverage Department about your issues with breakfast, I have already spoken to my engineers about the pool temp. which is held at 85 degrees. Regarding the rate parity concern, often times individuals may get a cheaper rate if they book on the same day at the hotel level. My front desk would have given you the same rate as what you over heard them quote unless you booked through a third part travel agency. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Neptune Festival, Virginia Beach"

5
User 01/10/2018

Employees were very kind and helpful. We were asked several times if we were having a good time, if there was anything we needed or if they could help in anyway. Employees were happy and smiling. Breakfast was great. Ocean front view was wonderful. Parking was easy.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for your review and for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. I hope that you will be returning in the near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Weekend"

5
User 27/09/2018

My room was on 3rd floor, beach was visible and the weather was great for sitting on the balcony. I was greeted by people willing to help me with my stay. The staff was well mannered and very friendly.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Micheal and thank you so much for taking the time out of your day to share your thoughts about your recent trip to Virginia Beach and the Best Western Plus Sandcastle. I was very happy to hear that you enjoyed your time with us and found our staff to be friendly and accommodating. We try very hard to treat each and every guest like apart of our extended family. We want every one that walks through our doors to feel welcome and to really enjoy their time with us. I hope that you will be back in the very near future. Have a great weekend. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Mediocre"

3
joanyd86, Oak Ridge, New Jersey 25/09/2018

This hotel was just okay; although, the location is excellent. Other than the staff who were friendly, courteous and professional, nothing really "wowed" me about the hotel. It is older; however, apparently our room had been updated. The room would pass for cleanliness, but certainly not "sparkling clean." Breakfast was mediocre. In all honesty, other than the location, nothing would really call me back. Sorry.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to take this opportunity to apologize for not exceeding your expectations. I do however appreciate your kind remarks about our friendly and courteous staff. We will be going through a renevoation this fall and I believe the issues you brought up will be addressed. I do hope that you will consider returning next year just so you can see the difference. Have a great day! Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Excellent Staff, rooms, food, and location"

5
j0hnandbren, Raleigh, North Carolina 25/09/2018

We have gone here for the past 8 years and have always been very satisfied with the staff, cleanliness of the rooms, amenities, and food. The location is great as it is right in the middle of the Virginia Beach boardwalk, and many restaurants and entertainment. It is right by the Fishing Pier and the fishing is great. Private balcony overlooking the ocean, spectacular views.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Good hotel"

5
User 25/09/2018

Good place to stay. Wonderful breakfast! Wonderful view of the ocean and boardwalk. Love the balcony to sit and watch the ocean! Watched the ocean while you excerize on the equipment if you wish too. Great time here.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello James, Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager

"Weekend"

5
User 25/09/2018

I came to Va. Beach to celebrate my birthday. This was my 2nd year and I enjoy the hotel location and will use it again. The food was good, breakfast, i attended Ocean 14 restaurant and the live band was also nice.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Fisherman 27103"

5
robld83, Winston Salem, North Carolina 20/09/2018

My wife and I was there last year in Aug. this is a VERY NICE hotel the beds are comfy and the staff is amazingly friendly and very helpful. The breakfast was outstanding and they're always ready to clean your room if needed. The oceanfront room that we had was awesome. We love Va. Beach and this hotel and it goes without saying it's right at my favorite pier!! Just all in all a very good place to visit, DEFINITELY would recommend this hotel!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"Great view!"

4
User 20/09/2018

We really enjoyed our time here and are planning to book our third stay. The location and view are great. The staff members are really nice and helpful. The breakfast buffet was good and included a variety of fruits and yogurt, pancakes or waffles with fruit toppings, bacon or sausage, and a made to order omelet bar.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for taking the time out of your busy day to share your thoughts regarding your most recent trip to The Best Western Plus Sandcastle. I was so pleased that you enjoyed your time with us. I am very lucky to have a very kind group of individuals working with me to help provide our guests with superior customer service. We hope that you will be returning in the very near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great views, convenient location."

4
vlmccrac, Virginia Beach, Virginia 19/09/2018

We loved our oceanfront view. The staff was friendly and our room was very clean with plenty of fresh towels. TripAdvisor description says there is a hot tub-there is NOT. That's a kiddie pool in the pictures. Breakfast was decent, nothing fancy. Staff kept the buffet full even when it was busy. Would stay here again.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great stay!"

5
User 19/09/2018

Took a king bed room on the 9th floor. Very nice view overlooking the VB Fishing Pier. Would stay again!Liked the hot breakfast buffet here. Front geek staff very helpful! Two restaurants in the building.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"King Bed - Second Floor - Perfect!!!"

5
taraestes4, Woodbridge, Virginia 18/09/2018

This is the 2nd time we have stayed at this location and we have enjoyed the experience both times. The location is perfect, we had a room with a king size bed and there was ample space for two adults and a toddler in the room without being crowded. The oceanfront view is beautiful, to the left is the pier. We liked staying on the second floor do to the convenience. The breakfast area, laundry room, ice machine, gym, and garage parking are all located on the second deck. There is also a convenient store on the main level, its overpriced, of course, but serves its purpose. :-) My only complaint about the room is that the refrigerator did not have a freezer. We typically freeze ice-packs for the beach cooler. We did not reach out to the front desk regarding this, so I'm not sure if there were other options. The first time we stayed there the fridge did have a freezer, so I guess it's no consistent among all rooms. The staff was friendly and we received the floor we requested on Labor Day weekend. We will definitely return to the same location.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Needs Attention - Some Good Points"

3
Colin L, Leeds, United Kingdom 13/09/2018

The plus points are the comfortable beds, better than average breakfasts and the friendly and helpful staff. The negatives are the small rooms and the delapidated decor. Needs an uplift. Nice and quiet and clean.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you very much for your review. I appreciate you taking the time out of your busy day to share your thoughts with us. I apologize that we didn't exceed your expectations. We will be going through a renovation this fall that will be addressing some of the issues you've mentioned so I hope that you will think about returning next year so you can see what we've accomplished. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"5 Days Of Fun"

5
masonwyatt12, Stanardsville, Virginia 13/09/2018

This is our fourth year in a row staying at the same Hotel. We will continue to stay at this same location for many reasons. We have a five-year-old sign and there are lots of fun things close by for him to do aside from walking right onto the beach. There's an arcade across the street, and a little Carnival the next block down, good ice cream on either block each side of the hotel. It's always clean and the staff is really really friendly. The included breakfast is also pretty good. The first year we had a problem with our air conditioning in the middle of the night and the maintenance guys came up and put a new one in to make it right. I would highly recommend this place to anyone especially if you have kids. They also have a little kitty pool if your little one doesn't want to get in the big pool.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Location is the best"

5
User 12/09/2018

The location on the boardwalk meant we could right out to the beach or along the boardwalk to a large selection of restaurants. The staff were helpful and friendly and the rooms were clean. We had a private balcony from which to view the ocean when we wanted. The pool was nice and breakfast is included. A good place for a beach vacation.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Weekend getaway"

3
Glenice H, Glen Allen, United States 12/09/2018

Nice hotel for the beach - very clean for the most part - mattresses was worn and lumpy. Balcony door did not lock.Staff was pleasant and friendly - breakfast was good. Housekeeping was good.Location is great!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so very much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. We like to use all of our reviews as a way to help improve upon the service and product we offer our valued guests. That being said, I will research which room you were in and make sure that we change out the mattress and fix the balcony door lock. Thank you so much for making us aware of this we really appreciate it. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Oceanfront hotel"

3
Sharon Kimmel W, Altoona, Pennsylvania, United States 12/09/2018

The place needs some updating and painting in the rooms. They have a parking garage on site but make sure your vehicle isn't to tall. You will get caught on the beams and more than likely not be able to get up the ramps. The beds were ok nothing to brag about and the water pressure in the shower was good. Our tub in the shower was not draining properly and the shower curtain would not stay closed it wasn't wide enough. The shower head for the shower is not tall people friendly so as long as you are short you are safe. I would have to say about the only great thing about this hotel was that it was oceanfront. They do have a complimentary break at the hotel which consisted of scrambled eggs, omelets, bacon, waffles, pancakes, fried potatoes, danishes, coffee, juice, yogurts, etc.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for not exceeding your expectations. We will be going through a renovation this fall that will remedy most of the issues you encountered. This being said, I hope that you will consider returning next year so you can see what changes we've made. I'd welcome you to call me directly so that I might have the opportunity to personally assist you with your reservations and offer you a discounted rate. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Everything you want"

5
mikehampto, Louisville, Kentucky 05/09/2018

If you want it it's here. Restaurants, a pier, bar, live music, a store to buy beer and whatever else you want. The staff are nice and ready to help. One cleaning a room saw me coming out of my room and called for the elevator so I didn't have to wait.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a fantastic review, thank you so much for sharing with us and the rest of the on-line community. I was so very happy to hear that you enjoyed your time with us and we hope that you plan on making a return trip in the near future. Please feel free to contact me via telephone or by email when you are ready to make reservations for I would enjoy the opportunity to personally assist you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Location's the best feature"

2
David V, Livonia, Michigan 05/09/2018

The location cannot be beat at this hotel: smack dab in the middle of everything along the ocean coast. That's this hotel's best quality. The room itself was a little out-of-date and smelled of cleaning products when we first came in. We got used to it, but the room had plenty of issues, including the fridge ringing in the morning (which woke me up), the A/C unit being unusually loud and hard to sleep with while on and the smoke detector chirping at 3 a.m., waking us up our last night there. It was obnoxious and the biggest reason this rating dropped to a 2. That being said, the employees were wonderful and helpful, assisting us whenever we called on them. They made the experience much better and they were excellent at their jobs. This is an OK place to stay if you're hitting the beach and, judging by the looks of many of the other hotels in this area, par for the course. Not a bad place completely, just hoped the room infrastructure was better.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I would also like to apologize for not exceeding your expectations and for the issues you had regarding the loud A/C unit and the smoke detector noises. I will make sure that these issues are taken care of immediately. I do appreciate your kind words regarding our associates...I am very lucky to have a very kind and hard working group of individuals helping me please our valued guests. We will be going through a renovation process this fall so I hope you will think about returning to see the changes we plan on making. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Good value"

3
User 05/09/2018

This was a first time stay for us at any Best Western. The price was right and through Travelzoo. It appears that the rooms have been renovated. Our room was clean with a king size bed, mini refrigerator, microwave and private balcony. There was no built in closet but there was a small add on freestanding closet with an ironing board and hair dryer. All rooms are smoke free and have a private balcony with a resin table and two resin chairs. The lobby is clean, updated and has free coffee. There are couple of on site restaurants. The staff is courteous and helpful. I was. The hotel is behind the fishing pier with a great view and has pool, gift shop, bike rentals, free breakfast, a business center and a fitness center. We slept with the balcony door open last night to listen to the waves. We were disappointed with the bathroom because It was tiny and no sink in the bathroom (Room 912). I believe most rooms have this same set up. The garage is attached to the hotel and has access on 3 or floor levels.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy that you enjoyed your time with us and we really do appreciate all the great positive feedback. We will be going through a renovation this fall that will be addressing the concerns you expressed regarding the small bathrooms. I sure hope that you will be returning so that we can have another opportunity to serve you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Family Beach Vacation"

5
zirchetm, Minster, Ohio 03/09/2018

We really enjoyed our stay at the Best Western. Breakfast was wonderful, including all of the breakfast staff and omelet makers. Cleaning staff was great. Room has a full size fridge with plenty of room for us to have dinner in the room. Highly recommended.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so very much for taking the time out of your busy day to share your thoughts with us regarding your most recent trip to Virginia Beach and The Best Western Plus Sandcastle Hotel. It certainly sounds like you enjoyed your time with us which makes us all so very happy and proud. We try very hard to provide our guests with superior customer service, clean and comfortable accommodations and a wonderful free full hot breakfast buffet. We hope that you will be returning in the near future. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Ms"

4
User 02/09/2018

The location of the hotel is perfect, near shops, restaurants and the fun park! The room was comfortable. It has very nice view from the balcony, the staff is friendly and helpful, the breakfast is good!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Best Western Plus Sandcastle"

5
jorgeluisjr, Newark, New Jersey 31/08/2018

Angie and Tonya are the best. I walked in to the Sandcastle Western plus without a reservation on a very busy and holiday weekend and they went above and beyond to find us a room at a good price. Angie you are the best.

"Nice experience"

5
dimovbl, Washington DC, District of Columbia 31/08/2018

Great location with beautiful views. The customer service is very helpful and polite. Tanya at the front desk was extremely helpful with additional requests we had. I would definitely recommend this hotel.

"Fam"

5
User 30/08/2018

Shina toya give exelent service everybody in the hotel thanks for everything and we hope everybody come to this hotel every time ???????????? the main enter is very clean and everything is wonderful thanks ?? again

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Balcony on the beach!"

4
User 30/08/2018

Although we asked for a room higher up when booking and were instead placed on the first floor (an odd half-floor only accessible by freight elevator or stairs), we loved this hotel. The staff were so friendly and helpful and allowed us to park in their ample parking garage until 3 p.m. the day we checked out. All rooms have a partial or full ocean view with a balcony, just steps from the boardwalk. The breakfast was a full hot buffet with just about everything you could want - and a view of the ocean. If I come back this way again, I'd definitely choose this hotel.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was sorry to hear that we were unable to get you up on a higher floor, seems that everybody wants to be up high for obvious reasons, hopefully we can get you up there next time. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"A very pleasant stay."

5
DRSAM777, New York City, New York 29/08/2018

The Insects kept coming in the moment we opened the door to balcony, which is not the hotel's fault. The parking spaces seemed limited. A direct view of sunrise. Not much weight equipments in the gym. Overall a pleasant stay.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We will actually be going through a big renovation which will alleviate some of the issues you were concerned about regarding the parking and gym. We certainly hope that you will return to see the difference next year. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Review"

5
User 24/08/2018

Our visit was off to a rough start as we were told we get oceanfront and we ended up on the roof room which we were not happy but the manager made it right and we got an Oceanfront with a balcony which we are very happy with!!! I do want to also give a great review for one of the help his name is David and he went above and beyond to make sure our stay was a great one he is a great kid and so willing to help anyway he could you need more people like him here he was awesome!!! Although our first night was very disappointing the manger did try to make it right and so for that we would definitely come back!!!

"Reservations"

5
dsnow58, Orange, Virginia 24/08/2018

When calling the hotel Tonya and Ms. Angie did a great job setting up my reservations. I was very pleased and all my questions were answered. They were very kind and helpful. They have a wonderful staff here.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Good place"

4
willys101, Newark, Delaware 23/08/2018

Nice place ...room service staff friendly . Close proximity to the ocean . Clean facilities and real good breakfast . If you are lucky you may see dolphins from the breakfast spot. I could recommend place .

"VA Beach was an ocean, our hotel room, an inlet."

3
User 23/08/2018

While the view was lovely and the room clean and comfortable, the bathroom did not have much room for toiletries. i would not recommend a family stay here or a longer than 2 day stay only because of the lack of personal space in the bathroom.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your candid review. I appreciate you taking the time out of your day to share your thoughts with us. I wanted to let you know that we will be going through numerous renovations this fall and a big part of it will be re-doing our bathrooms. I hope that you will return next year so you can see what we've done. Have a great day and thank you again for choosing Best Western Plus Sandcastle. Best Regards, Jason C. General Manager

"Family Vacation"

5
User 23/08/2018

The Best Western Sandcastle was a great place to stay with my family. The breakfast was delicious and it's included! Everyone in the hotel was really friendly especially Tonya! She booked our reservation and was a pleasure to speak with! Definitely will be staying here every year I go down the VA Beach!!!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Go somewhere else!!"

1
User 16/08/2018

Don't stay here! Very slow check in. Rooms dirty. Shower curtain ready to fall off. Food awful. Microwave broke. Rooms needed repairs. TV Controller broke. AC or very cold or had to shut off. No hair dryer, took over hour to get one. Place unattractive. Only there for 2 nights and couldn't wait to get out out of there. Breakfast was buffet was cold. Omelets were watered down eggs with over fried veggies. Yuck! Go somewhere else!

"Not for me"

2
Francesca S, Orlando, Florida 15/08/2018

Awesome free breakfast that was decent. Rooms are dirty. Workers are nice. Close to everything on the bordwalk. Room doors didnt open or close properly. Shower curtain nasty. Hallways dripping water. .

"Great hotel stay!"

5
rozasledge, Potomac Falls, Virginia 15/08/2018

Great place to stay with very friendly and welcoming staff! The room was clean and bed was comfy. Amazing breakfast with plenty of choices. We'll definitely be staying here again! Special THANKS to Angie and Toya for making our stay much more memorable! Thanks ladies!

"Boston"

4
User 15/08/2018

Traveled from Boston to Virginia Beach and location of hotel was great. Provided great breakfast with numerous selections and great staff for help if needed. Boardwalk offered lots of dining to pick from and great for walking in mornings.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Nice"

5
tesmith28, Callao, Virginia 14/08/2018

i have always stayed here for many years. I would continue to and recommend this hotel to everyone.everything was excellent. The hospital was excellent. I'm looking forward to coming back again real soon.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Would go back"

4
pattybrooks612, Akron, Ohio 10/08/2018

The hot complimentary breakfast is the best I've had from hotels offering that amenity. The rooms were clean and I really loved the walk in shower in our room. The ocean view was spectacular. The elevators were slow .

"Excellentt"

5
carnavales2018, Dumfries, Virginia 02/08/2018

The personnel in the front desk and the cleaning personnel ( maid) were awesome.We enjoyed our stay and we are going back again. :)There plenty of stores and restaurants around. Fast check are fast and the breakfast has a little if everything for the family.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Decent stay for the $$$"

4
Thepuzzler74, Columbia, Maryland 02/08/2018

This was our 1st time in 5yrs to come to VA beach. We were pleasantly surprised that it wasn't as crowded as Rehobeth. Besides the slow elevators and raudy bunch at the patio restsurant we enjoyed our stay. We were on the 6th flr and it was quiet even though our room was near the elevator. They have a small but decent fitnesd center and convenience store for drinks or things you may have forgotten. The chicken place next door was yummy. Staff was very friendly and the beds were comfortable.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
My name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take this opportunity to thank you for choosing Best Western and for your candid review. I was sorry to hear that there were some patrons at our leased restaurant that were apparently getting a little too excited and I will address that with the owner operator. I was glad to hear that you found the hospitality our team provided to you was friendly and accommodating. We hope you will be returning in the near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Best Western Plus"

5
Buzymom2008, Dublin, Ohio 02/08/2018

We enjoyed our stay. The staff was excellent, especially Sharia and Miracle, who were very helpful and got us a great deal. We had a beachfront room, and each morning started our day off with a wonderful breakfast. Absolutely loved being able to sit out on the balcony overlooking the ocean. Our room was very clean. Definitely, would stay here again.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. We were all so very pleased to find out that you enjoyed your time with us and found the customer service we provide to our guests to be top-notch. We are very lucky to have the perfect location at the boardwalk right next to the Virginia Beach Fishing Pier. We also take pride in providing our guests with clean and comfortable rooms. We look forward to having you back in the future. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"My vist here was outstanding and we loved the breakfast. The view of the best was amazing."

5
User 02/08/2018

Everything was outstanding here and the view of the beach from the hotel is great. There are stores all around the hotel so if you ever need anything there are places to access easily. i would like to take caroline and miracle for an amazing stay. They made it easy to check in and get settled in.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great place to stay "

5
User 02/08/2018

This is a very nice place to stay right on the beach! It's convenient to everything. They serve breakfast every morning with something for everyone. Checking in was so fast and easy thanks to Miracle and Caroline, they were so helpful! I will definitely be staying here again! ??

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Not What I Was Expecting"

3
jillo1013, Mooresville, North Carolina 27/07/2018

After making my hotel reservations based on reviews, personally I was disappointed in this Best Western. Biggest expectation was overall cleanliness and modernization. It just felt mediocre, and it didn't help that the halls were dark and narrow. While staff was nice and responsive to maintenance, in our king room, the bathroom was small, a wardrobe took up room and there was no comfortable seating. Positives, the parking garage is a plus and the breakfast had a good selection of food. Views from the balcony are excellent, overlooking the boardwalk.

"Wonderful Stay"

5
gagaof3judy, Richmond, Virginia 26/07/2018

Employees were very nice and very informative and very courteours Great Room. Good Breakfast. Wonderful view. Parking was free. Free juice and coffee in lobby. The room was clean and well taken care of.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great hotel, wonderful staff"

5
ghopkins300, Greensboro, North Carolina 26/07/2018

Balcony view of the beach is awesome. Breakfast was A-1. So many options. Parking was free. Hotel discounts on two restaurants. Walking distance to everything. Staff was courteous, friendly and very helpful.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Va Beach"

5
849sallyr, Beaver, Pennsylvania 25/07/2018

Good breakfast. Free coffee in lobby. Indoor pool and hot tub. Workout room had view of ocean. Bathroom was small. Nice gift shop. Great to have car parked in onsite parking garage. Pleasant staff! Easy checking.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"excellent stay"

5
devans220, Beavercreek, Ohio 25/07/2018

breakfast was wonder, staff at the front desk was knowledgeable, friendly. The room was clean. We enjoyed our stay. Having two restaurants at the hotel made it convenient for dinner. Was a great choice.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"excellent"

5
shaw1718, Henrico, Virginia 20/07/2018

excellent location and hotel, very clean and staff friendly and helpful. location to restaurants and beach is great. lots of things to do, beach and boardwalk is beautiful. Cant wait to come back and visit.

"Was business and pleasure."

5
User 19/07/2018

The room was very clean and plenty of space. The room was equip with a microwave and small refrigerator. Excellent view of the ocean and fishing pier. Staff was very friendly. The only short coming was there was not an ice machine on each floor..on second and 4th floor. And the air condition drained on to the balcony. Therefore one cold not go out without shoe.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for taking the time out of your day to share your thoughts about your stay here at The Best Western Plus Sandcastle. I was happy to hear that you enjoyed your time with us. I would like to apologize for the inconvience regarding the water drip from the A/C unit on your balcony and the for not having an ice machine on every floor. Hopefully you will still be returning in the future for another stay with us. Have a wonderful day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great location in Virginia beach"

5
jpar1020, Hastings, Pennsylvania 19/07/2018

We had a mini vacation and chose this hotel based on trip advisor ratings and past experiences using best western hotels. This hotel has all ocean view rooms. We had the king bedroom which was plenty big for 2 people. The bed was comfy. Lots of fresh towels daily. Breakfast from 7-10, cafeteria style. Cold and hot items there, variety of drinks, yogurt and muffins. If you leave hungry, you have a picky palate. Receptionists are friendly and willing to help as well as most of the staff we met. Easy access to beach. Enjoyable time and we will be back!!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for taking the time out of your day to share your thoughts with us about your trip to The Best Western Plus Sandcastle. We were all so very happy to hear that you enjoyed your time with us. We hope that you will be returning in the near future so that we might have another opportunity to serve you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Customer Service"

5
adavis021384, Charlottesville, Virginia 19/07/2018

My husband called just days before our stay in hopes of finding a room. Tonya took his name and number and called back within minutes with a room and a very reasonable rate compared to other nearby hotels. She was very helpful over the phone and the reservation process was super easy. We have stayed in the Best Western many years before and had a great experience and were glad to be able to stay again.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take a moment to thank you for your review. Our commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Amazing!!"

5
User 19/07/2018

The hotel was so great!! Right on the ocean nice clean rooms and staff was so helpful!! Tonya was amazing and made sure I had the best stay!! Thanks so much!! The location was also great it was smack in the middle of everything and they had a free delicious breakfast buffet

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Again I thank you for choosing Best Western and hope that you will be returning in the very near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"staff saves vacation"

5
linemanbear, Knoxville, Tennessee 12/07/2018

I'm a single dad so trips with my daughter means the world to me .at the first of June I took vacation I booked this room through a travel agent I should have done it my self . when I got to the room I found out that the ocean front room I thought I would have was a very small room that look at the next door motel and some sand on the beach . the look on my daughters face broke my heart but she told me it was alright and we would find a way through it . I could not stand not try to make thing better .I went down stairs and talked to the nicest most helpful ladies ever Betty and Sharia I told them my story and they did every thing in their power to make my trip better for me and my daughter it took a day or two but they got me into a ocean front room much bigger and better. Everyone that worked there was super helpful even the nice lady that cleaned the room she had pride in her work and you could tell it .yes if you look hard enough you could find things wrong with everything like the pool could be cleaner or the elevator was down one day but they was also good thing like the best place ever to eat is in the motel oceans 14 great food also a very good location on the beach but the very best thing about the whole place is the people that work there they seem to care if you are having a good time . very helpful if something goes wrong just talk to them ( not at them I don't believe anyone would like being talk down to) they will be more than happy to help

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
This is one of my most favorite reviews to date, thank you so much for sharing this wonderful story with us. I was so very happy to hear that you had a wonderful time here with your daughter and that my team was able to save your vacation. We really appreciate the positive feedback and would welcome you back with open arms. Please feel free to contact me directly the next time you and your daughter get a chance to get away, I would really enjoy the opportunity to personally assist you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Hotel"

5
User 11/07/2018

Great hotel; nice people skills in the hotel and great help by Tania who booked us a room.great view! Clean rooms and bathroom. I loved the hotel because it was in a great spot near the beach and attractions

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for taking the time out of your day to share your thoughts with us about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us. We are very lucky to have maybe one of the best locations at the oceanfront directly next to the VB Fishing Pier. We hope that the next time your plans bring you to the area you will be returning for another stay with us. Have a great day. Jason C. General Manager Best Western Plus Sandcastle

"Great Customer Service!"

4
rykelkane, Winchester, Virginia 11/07/2018

We stayed here for 2 nights and it was great. The location is exactly right where you would want to be- a short distance from the beach that made it very accessible for a family of 5 with 3 small children. We ran into a minor problem with our air conditioner. As soon as I made the complaint a maintenance person was up to our room immediately and put in a new system that worked great. Paul (maintenance) was extremely helpful and friendly. He was super helpful in telling us about the hotel and where to go outside since we had never been before. There is a handicap accessible ramp onto the beach a short distance away and a store on the ground level in case you forget anything which was very convenient and reasonably priced. The room itself was comfortable for us. We did not spend much time in the room but it was always clean when we came back. Steve and David came to check on our air conditioner the next day to make sure it was working properly which we appreciated. Overall, it was a great stay for the price. We will definitely be back.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. I would like to thank you for sharing your thoughts with us and we look forward to your return. Yours in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Good hotel"

5
tashiaabbott, Veneta, Oregon 10/07/2018

Good hotel for families, great location and breakfast. Only down fall is it's not very handicapped accessible. The door ways into the rooms have a couple inch raise making it impossible for a motorized wheel chair to go onto.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for taking the time out of your busy day to share your thoughts regarding your most recent trip to Virginia Beach and the Best Western Plus Sandcastle. I would like to say that I was sorry to hear that you had a hard time from a handicap perspective and I will look into ways that we may somehow make the hotel more accessible. I do hope that you will still be returning in the future for another stay with us. Have a great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Girls Trip 2018"

5
mjennings1984, Richmond, Virginia 10/07/2018

Upon our arrival for the trip which was June 21-23, Mr. Antwan greeted us and provided great service. He provided impeccable service throughout our stay. He was friendly, personable, and accommodating.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a great review thank you so much for sharing. Twan is one heck of an employee and just all around great guy. I was so glad to hear that he provided you with superior customer service. I hope the "Girls" will be returning in the near future to hang out with us again. Please don't hesitate to contact me directly so that I might be able to personally assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"BestWestern Plus Sandcastle !"

4
russellcrosby92, Taylorsville, Mississippi 05/07/2018

I took a last minute trip for the fourth and ended up booking a room here. The location of the place is great with an amazing view. The rooms are very clean and neat. The staff is very friendly and helped with anything we needed.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to thank you for the positive feedback and for taking the time out of your day to share your thoughts with us. We are trying to become ranked #1 on Trip Advisor and we are only 4 spots away as we speak. Thank you so much for staying with us and don't hesitate to contact me directly if I may be of any service to you in the future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Beach Front!"

4
User 04/07/2018

What do you say about a beach front hotel but WOW! The views were amazing! And the staff was super friendly. Sharia checked us in and then checked how things were going each day when she saw us, always with a smile on her face. All the front desk staff were helpful and friendly both Betty and Angie. Also, Michelle, the housekeeper was super wonderful! Need an extra towel? Just ask her and it would appear! Just like magic! Plus, she kept the room super clean. It really, made our stay.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Kathleen, Thank you so much for your kind review, we really appreciate you taking the time out of your day to share your thoughts with us. I am very lucky to have a fantastic group of individuals working with me to help provide our valued guests with the service they deserve and expect from a Best Western property. We hope that you will be returning in the future so that we might have another opportunity to serve you. Have a great weekend, Jason C. General Manager Best Western Plus Sandcastle

"Fantastic View! Great Breakfast;)"

4
Tyler1219, Keymar, Maryland 03/07/2018

Room was updated and the view was fantastic, although the mattresses were EXTREMELY hard and uncomfortable for us which was a huge disappointment. The buffet breakfast was much better than we expected,food was delicious. Indoor pool was a nice ammentity,however,could have been a bit cleaner. Parking was extremely tight,but appreciated that it was in the building which was very convient vs walking a mile to get to your vehicle. The front staff were very pleasant and helpful, but did not appreciate being harassed by the "time share" staff every time we walked in the building. We visit Virginia Beach every year with all our family, which is 10-12 people and overall this hotel accommodated our needs quite well. We will definitely chose this hotel again in the future;)

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We will work on the things we need to improve upon that you've mentioned and will make sure that your next stay with us is perfect. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Brian Lowry"

5
dmgddbz, Front Royal, Virginia 03/07/2018

Acomidations were great rooms were spacious and cozy loved the beach view resturaunt was good all the employees were helpful and friendly great time will definitely plan all va vacations with you guys I especially love that you have combination vehicle parking

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hey Brian, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. Thank you so much for all the positive feedback and fantastic review. I can't tell you how much my team and I appreciate it. We look forward to having you back with us in the very near future so that we might have another opportunity to serve you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Friendly staff. Awesome view."

4
nancyluz1964, Woodbury, New Jersey 03/07/2018

the staff was friendly. The room was clean, except the vent above the bathroom, I actually had to dust it off. The pool area needed some attention. We stayed there 3 days and the pool area hasn't been cleaned, the ladder to the pool is dangerous. The outside of the pool is in need of some umbrellas. But beside those things the stay was great. the hotel itself was clean. I would stay there again.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your candid review! I was sorry to hear about some of the inconveniences you experienced but was glad to hear that you found the hotel itself to be clean and comfortable. I was also very happy to hear that you would stay here again with us. The next time your plans bring you to Virginia Beach please contact me directly so that I can personally assist you with your reservations and offer you our repeat guest discount and to make sure that you don't run into any issues whatsoever. Have a very Happy and Safe 4th of July Weekend. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Stay"

5
447kaitlynr, Charlottesville, Virginia 22/06/2018

Betty and Sharia did a great job helping up be accommodated on the desired floor. The staff was great every morning at breakfast. It was great food and was very fresh. They did a great job checking in and refreshing the room when needed. Very close to many attractions. Would definitely recommend.

"Excellent Staff"

5
User 22/06/2018

Kudos to breakfast staff. Shina, Sheca, Charlena and Toya. They were very efficient and made sure everyone was taken care of. Best food and service I had ever experienced in a hotel. Hotel was clean and housekeeping was great.

"Vacasion"

5
User 22/06/2018

The hotel was very good service i was like.my family enjoy everything the costumer service was doing good i like this was so good People is nice the room was very clean and nice thanks for good service

"Excellent staff"

5
savoyzak, Salisbury, Maryland 22/06/2018

At check-in Sharia was amazing, very upbeat, friendly and informative! The location was perfect, the hotel was clean, and the breakfast exceeded our expectations. Unfortunately we booked this hotel in large part because of the indoor pool, which after the first day we realized was too deep for our son to swim in. We talked to the ladies at the front deck the following day, Betty, Angie, and Shiela, who graciously let us cancel the following night to switch hotels without penalty. Highly recommend this hotel!

"Beautiful beaches"

4
bhoma250, Philadelphia, Pennsylvania 21/06/2018

Hotel was clean, very quiet even with full occupancy. Staff were pleasant and efficient. Kudos to Sharia and Betty for quick service checking in and checking out.. Housekeeping staff were very eager to help make our stay enjoyable. The free breakfast had many choices and the omelet station was very popular. Shout out to Ashley, Shannon and Toya quick service at the breakfasts.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for your great review and positive feedback. I was so happy to hear that you enjoyed your time with us and found our staff memebers to be friendly and accommodating. I was also glad to hear that you found the hotel to be clean and comfortable. We hope that you find yourself back with us in the very near future. Have a great day. Best Regards, Jason C. General Manager

"Best hotel!"

5
User 15/06/2018

We had an amazing experience with this hotel. They were kind & very accommodating! Also very clean rooms!! Staying again in 2 weeks! Can't wait! Shelia just booked our most recent reservation! She was great! Thank you!

"Great check in service looking forward to staying"

5
User 15/06/2018

My family was in town for the weekend for a High school graduation . Sheila helped us out with our rooms and Greated us as we arrived. We are looking forward to staying the weekend here at Best western Plus.

"Always enjoy staying at the Sandcastle. Personnel are friendly and helpful."

4
kenandruthchun, Manassas, Virginia 15/06/2018

Found the rooms to be very clean. Enjoy the coffee and ice water in the lobby. The pool is very clean and towels are well stocked. There is also a shower to get the last of the sand off before jumping in.

"Family Vacation"

5
sarahbug9836, Beverly, West Virginia 15/06/2018

We have stayed at the Sandcastle many times we have been to the beach and we keep going back. Helpful, friendly staff, rooms are always clean and served hot breakfast in the morning. Definitely will be visiting again for years to come!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
This is what we love to hear so thank you so much. It is always wonderful to hear from our repeat guests. We are very lucky to have a great group of individuals working here that truly love taking care of the guest. We realize there are alot of place for you to choose to stay and so we thank you for staying with us yet again. We look forward to having you back next year. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Peaceful view of Pier, Boardwalk and Beach!"

5
taraestes4, Woodbridge, Virginia 14/06/2018

Loved the fact that the parking was the same as our floor, 4th level. Laundry room was a plus, we have a toddler. Breakfast was pretty good, especially considering it was free. AC worked perfectly! The staff were super friendly, the hotel was clean, along with the rooms. The Pharmacopia lotion and soap smelled delightful! The only annoyance was the iron, it was strapped to the ironing board which made is difficult to easily iron clothes, also they didn't offer luggage racks? There was closet, drawers and what not, but typically we live out of our suitcases while on vacation. Overall it was a fantastic experience! I highly recommend.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your review, we really appreciate all the positive feedback. I would like to apologize for the iron situation and the lack of luggage rack. We are going to be doing some major renovations this fall which will include correcting any current issues that our guests run into from time to time. I was glad to hear that you enjoyed the new Pharmacopia product that Best Western Plus recently put into place. Please don't hesitate to contact me directly when you are ready to book your next set of rooms so that I might have the opportunity to personally assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Nice stay"

4
claremcquay, Forest Hill, Maryland 08/06/2018

We enjoyed the hotel and restaurant very much --- it was in a perfect location on the boardwalk. The views from our balcony were awesome! Very clean and friendly staff! We will definitely stay here again when visiting Virginia Beach!

"Great hotel"

5
User 08/06/2018

Perfect place for us to stay. Perfect location, right by the pier and good restaurants. The breakfasts were fantastic. We still talk about them. Can't wait to go back. The people who worked there were so nice and helpful.

"Weekend vacation"

4
User 08/06/2018

I was greeted at the front desk by a cheerful lady named Miracle. She gave me the luxury of checking out the room before I agreed to stay for three nights. The room overall was nice, just could have used a little extra cleaning. The doors had greasy hand prints on them and they could have scraped the dead bug off the ceiling. I am still pleased with the stay.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Brian and thank you for your candid review. Sounds like you enjoyed your time with us but found some cleanliness issues. I will be addressing these problems with our housekeeping team to ensure that no other guests have to experience a less than super clean room, that's what we should be providing to each and every guest every day. I really appreciate you bringing this to our attention so that we can take care of the problem immediately. Please don't hesitate to call me directly the next time you come to town and I will make certain that we get you in a great clean room. Yours In Hospitality, Jason C. General Manager

"Great, very satisfied"

5
richmondva82, richmond 08/06/2018

This was a great ocean front hotel. Staff were very friendly, especially front desk clerk. Rooms were very clean and comfortable.The breakfast buffet was very nice and staff made sure it was stocked. ??

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello there! My name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take time to respond to your kind review. It's always so nice to get positive feedback from our valued guests. We are lucky to have a very clean and comfortable hotel that has so many smiling faces working here. I was also glad to discover that you enjoyed our free hot breakfast buffet, that thing is always full with bacon, sausage, pancakes, waffles, fresh fruit, cereal and everything else under the sun. We look forward to having you back one day soon. Have a great day. Best, Jason C. General Manager

"A great family experience"

5
145rodneyr, Merkel, Texas 07/06/2018

The hotel was exactly as advertised! The front desk was very helpful and the view was beautiful!! The hotel was clean and the beds were comfortable! The hotel is within walking distance of several restraunts. The board walk has several nice shops and many different food choices. Withing walking distance there are several fun beach activities from riding family bikes to playing soccer and beach volleyball. This is a great family atmosphere.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle in Virginia Beach. I was so happy to hear that you enjoyed your time with us and our perfect location. We are very lucky to have so many wonderful restaurants and shops to check out on both sides of the hotel. We are also located right next to the Fishing Pier which many guests enjoy to see and visit. We hope that you will be returning in the near future. Have a great weekend. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great stay"

4
User 01/06/2018

The people at the front desk are so helpful. The room was exactly as we expected it to be clean it wasn't noisy. Plus the bathroom has it's own soap dispensers which was a cute little touch. The workout room is small but functional. Pool was nice to but not for smaller people. But overall the stay was great and the view of the beach was amazing ??

"Excellence and blissful it's best"

5
yazzylady, New York City, New York 01/06/2018

Honestly it was overall excellence, especially checking in. I had a wonderful experience with Angie at check-in. She gave me all the information I needed she didn't left out a thing. All my inquiries were met before I even asked. She's very informative with her job. Was a pleasure to have met her. She completely Made me feel very welcomed. Angie explained to me that her shift was ending soon and if I had any questions to speak to Sharia. Sharia was a doll. I couldn't be any more in love with the Ocean view room I had, and the pool area along with the gym was just amazing. Breakfast couldn't have been any better. Just a great experience actually one of my best ones yet.

"Best western hotel"

5
User 01/06/2018

It was a great stay! Nice, relaxing, and all the employees were very welcoming! I like the spacious pool area and relaxing patio outside beside the pool. Has a great view from the rooms. Over all was a very great stay.

"Great"

4
User 31/05/2018

We had a wonderful stay at this hotel for our family trip at Virginia beach. The front desk clerk Miracle was wonderful checking us in and very upbeat. Most of the staff seemed very nice except one of the cleaning ladies she always had a long face when we seen her. Even the other guess seemed nice. The room was very small compared to other hotels I've stayed in while traveling. The room was also a little dim unless you had the curtains opened but it was cleaned.

"Exceptional hospitality!!"

5
tammyballance01, Zebulon, North Carolina 31/05/2018

The staff at the Best Western SandCastle impressed us so much on our 1st visit that we came back 9 months later to stay again!! They were so helpful to my family and I witnessed 1st hand that hospitality extended to other guests. The rooms were clean and other areas of the hotel as well. I highly recommend this oceanfront to anyone interested in Virginia Beach.

"Gr8 property"

4
Kristopher K, Raleigh, North Carolina 24/05/2018

We are pleasantly surprised with this beachfront property. The sound of the ocean enhances the outsanding mattresses and pillows. Great breakfast buffet and staff. We'll be back next year to enjoy this property.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello thank you so much for your review. We love getting feedback from our valued guests, it really does mean a lot to us. I was very happy to hear that you enjoyed your time with us and found our food and service to be fantastic. We look forward to your return so that we can have another chance to take care of you. Best Regards, Jason C. General Manager

"Highly recommend!! Best service ever! "

5
TandMJenkins, Clinton, Tennessee 24/05/2018

Highly recommend this Hotel! The staff is absolutely amazing! Very friendly with great hospitality! Sharia , Stephanie and the guy ( can't remember his name ) was so nice and accommodating. The rooms are very clean with comfortable beds . I slept so good! The view is perfect ! And can't say enough about the continental buffet breakfast that's FREE ! It was delicious! With service this amazing, we will definitely continue coming back to this same hotel . Thank you all so much!

"Needs updating but the staff and Breakfast Helps it Out!"

3
VideoITGuy, Fort Wayne, Indiana 24/05/2018

This is an older hotel in need of a remodel. The staff however was very friendly and helpful! The view from our room overlooking the ocean was appreciated and the bedroom area was nice and clean. The bathroom area was split with a small sink outside of the shower/ toilet area (no bath tub). Little things like no facial tissues, shampoo and body soap dispensers mounted on the shower walls did not fit a hotel that was charging over $350.00 a night. (I know location & season makes a big difference!) The breakfast offering was very good and Shina & Tiffany were very helpful even though there were busloads of high school students that arrived en mass while we were there. There is a convenience store located on a lower level but the actual hotel had no convenience items available. Our room had a microwave and refrigerator but there was no place to purchase anything but soft drinks or beer - no microwaveable foods were available even in the convenience store. If you are planning a visit to Virginia Beach book your hotel way in advance and I would recomend a newer facility if at all possible.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to apologize for not exceeding your expectations. We are actually going to be going through a renovation this fall and I really hope you will return to check out all that will be changing. I was very glad to hear that you did enjoy breakfast and our attendants Shina and Tiffany. They are both wonderful team players that love taking care of our guests. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"cannot wait to go back!"

5
User 23/05/2018

wonderful place to stay. wish I could have stayed longer than two nights. Staff was so friendly and accommodating. Rooms were clean and bathroom as well with a killer shower head! We hung out on the balcony all weekend with a view of the ocean. Was expecting just continental breakfast but was pleasantly surprised to find everything from eggs to pancakes and the breakfast was included with stay. Am booking another weekend trip soon. Thank you Best Western Plus Sandcastle!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review we really appreciate it. I was so happy to hear that you enjoyed your stay with us and found the hotel to be clean and comfortable. We try very hard to ensure that all of our valued guests are well taken care of and enjoy themselves while in our company. I hope that you will be returning in the near future and please don't hesitate to contact me should you need any assistance. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Wonderful stay for Mothers Day week-end."

4
User 23/05/2018

Had not been back to Va Beach in two years. Had previously stayed at the Sandcastle and the reception area was completed, however I love the addition of the Ocean 14 bar/lounge. I have recommend Sandcastle to others and look forward to returning in Sept.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for staying with us and for taking the time out of your day to write us a review. We were very happy to hear that you enjoyed your time with us and we hope to see you again in the near future. Please don't hesitate to contact me if I may be of personal assistance to you. Warm Regards, Jason C. General Manager Best Western Plus Sandcastle

"Sandcastle Resort is the place to stay!"

5
User 17/05/2018

My family and I have been very happy customers at The Sandcastle Resort for many years. This is the only hotel we choose to stay at! Not only are they one of the only oceanfront hotels that offers covered, private parking, they have pools, restaurants, shops and a gym right on site! The breakfast offered is amazing as well!! The rooms are modern, spacious and very clean. Family friendly and the staff is always very helpful and courteous. Please consider staying here when you visit the beautiful Virginia Beach! Christine Dell

"Best Western Plus Sandcastle - VA Beach"

5
jbiggie42, Washington DC, District of Columbia 16/05/2018

Check-in was great. Sheila made sure that we were taken care of. She was very informative and knowledgeable. Also, when we went for Breakfast, Shina and Tiffany were great. They asked was it anything we needed and if something was out on the buffet, they bought it right out. Great service all around at this hotel.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind review, my team and I really appreciate it. Sheila, Shina and Tiffany are wonderful associates whom really love taking care of our valued guests. We were all so glad to hear that you enjoyed your time with us. We look forward to having you back in the very near future so that we can have another opportunity to serve you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"We were a large group and all had a great time."

5
tesch6621, Harrison, Michigan 16/05/2018

Awesome. Thanks to Shina & Tiffany for the best breakfast and the wonderful attitude. the hotel has the great view of the boardwalk and the ocean. we hope to go back soon. the hotel was within walking distance from many different restaurants.

"Awesome Hotel Personnel"

4
cms1845, Streamwood, Illinois 15/05/2018

Continental breakfast was incredibly good then it was made excellent by Shina & Tiffany cheerful, helpful attentive personalities. When I encountered a need for a box to pack gifts in Antwon was there for me. We had a special group luncheon & he offered & assisted with whatever was needed. Rooms were cleaned & well maintained. Lobby was welcoming and comfortable. Overall the attitude was "we'll do whatever is needed to make your visit outstanding.

""Mother-day Surprise""

5
Sharon C, Henderson, North Carolina 15/05/2018

May 11-13 2018 awesome! Thanks to my husband for that awesome mother-day weekend at Virgina Beach. As always," we stayed again at the remarkable hotel with remarkable staff, and customer service at the famous "Bestwestern Sandcastle Oceanfront." Ms. Miracle and Ms. Betty you guys are awesome and I mean that to the highest. Thanks for your kindness, friendliness, and your excellence of generosity to how you treated me and my husband during check-in, making sure everything went well. Our room was great! We listen to the live bands that was there on Friday and Saturday. The hotel itself is just a good place to stay and be comfortable as well, with the rooms being so clean, and neat with a indoor pool, exercise room that is always available night and day. Laundry room available as well if something needs to be clean during your stay. When it comes to good ole," hospitality with friendly smiles, and people with good personalities, we get that every time we stay at Bestwestern Sandcastle. Breakfast was very professional in buffet style. Great choices of food items to choose from, hot as well, with fresh fruits, bagels, muffins, grits, bacon, french toast, scramble eggs, regular toasts, and cereals for the kids, juices and coffee, etc. Giving a shot out to the breakfast staff! Very professional with the buffet style! Kudos to you guys and gals for doing a wonderful job with breakfast, keep up the good work! It was delicious. I truly recommend people to stay at Bestwestern Sandcastle because it offers and give you everything you need to make you feel comfortable during your stay. Great indoor pool, convenient store as well, to buy things you might have forgotten. Ocean 14, and Krispy Chicken are restaurants that is located in the hotel. We ate at Ocean 14 Friday night and Saturday. The food was great," with a bar as well, if you feel like hanging out getting your drink on, in which we did. Also, plenty of stores to go shopping, as well as a carnival for the kids to go to get on rides and play games right across from the Bestwestern Sandcastle Oceanfront, if they get tired of the water. If you ever wonder where is a good hotel to stay at when traveling to Virgina Beach I recommend, Bestwestern Sandcastle Oceanfront! Great prices," comes with great service. Yours Truly, Sharon Daye

"Class Trip"

4
User 10/05/2018

We brought about 50 high school students to VA Beach and stayed here. The staff was very friendly and the accomodations were clean and nicely decorated. Right on the beach with a convenience store on sight makes it very easy to have acces to bike rentals, the dock, and the ocean.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review we really appreciate it. It was fun having your high school group with us they were certainly a fun bunch of kids to have. We hope that you will be bringing them all back next year as well. Have a great end of the school year and we will talk to you soon. Warm Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great location and fabulous staff!"

4
hutchtc70junk, Virginia Beach, Virginia 10/05/2018

The staff at the Best Western Plus Sandcastle Beachfront are fantastic! Everyone was really helpful and had a great positive attitude, really couldn't ask for better. The food was pretty good, better than many other hotels I've stayed in. I had an ocean facing room which was really nice! There's nothing like going to sleep at night to the sound of the waves. The only reason I didn't give this hotel a 5 star was because it is in desperate need of a make-over. The hotel itself is outdated and definitely showing its age. The colors, the carpets, the furnishings and décor are all in need of being updated.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was very happy to hear that you enjoyed your stay with us and that you found our staff to be hospitable. In regards to your comments about the building being older and in need of a little face lift, we are actually in the process of making plans to do a big face lift this coming fall so we sure hope you will be returning to check out the changes we have planned. Thank you once again for staying with us and we hope to hear back from you again soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Place to stay"

5
User 10/05/2018

This is our favorite place to stay at Va Beach. The prices are reasonable The rooms are very nice! We love the location and the amenities! The front desk staff Sharia was very friendly and extremely helpful. We love The Best Western Plus Sandcastle.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
I was so happy to hear that we are your favorite place to stay in Virginia Beach, that means so much to myself and my entire hotel team. We have a really good thing going on here and I would like to thank you for helping us spread the good word. I am very lucky to have a fantastic bunch of folks working for me that love taking care of our valued guests. We can't wait for you to return in the very near future. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Gracious staff, beautiful lobby, but hallways and room dingy."

3
Julie J, Ofallon Mo, United States 10/05/2018

Had to request floors to be cleaned and found hallways and elevators to be dingy and dark. Staff was exceptionally accommodating. Nice to have laundry facilities and the location was just off the boardwalk.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for not exceeding your expectations. This is not how we typically do business and I was very disappointed to hear about the floors in your room. Most of our guests report checking in to clean comfortable rooms and really enjoying the service we provide as you had commented on in your review. We will doing some renovations in the fall so I'd really love for you to come back to see the changes we've made. Thank you once again for staying with us we really appreciate it. Yours In Hospitality, Jason C,. General Manager

"Sharia checked us in. She was so friendly and informative!"

5
User 09/05/2018

Check in was a breeze! Sharia was very informative! Hotel is right in front of fishing pier. Oceans 14 restaurant is very easy going and accommodating. Room is CLEAN!!! Fridge and safe make stay that much easier.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take a moment to thank you for taking the time out of your busy day to share your thoughts about your most recent trip to Virginia Beach. I was so very happy to hear that you enjoyed your time with us and that one of our newest team players, Ms. Sharia was welcoming and informative. She certainly has become a huge asset to the operations of our hotel and the front desk. Our leased restaurant..Oceans 14 is a really great amenity to our hotel as well. We look forward to seeing you again in the near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Excellent Service"

5
kac452, Virginia Beach, Virginia 03/05/2018

Sharia was exceptionally courteous and friendly. The staff was polite and welcoming. The hotel is in a centralized location, and entertaining activities are in walking distance. Overall, so far, I have no complaints.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so very much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed our super friendly Sharia, she is actually brand new to our team and so far is doing wonderfully. I hope that the next time your plans bring you to Virginia Beach you will be returning for another stay with us. I hope that you have a wonderful day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Fantastic stay!"

5
judithv129, Toms River, New Jersey 30/04/2018

I had an amazing stay at the Best Western Sandcastle. The view was breathtaking. The room had all the amenities I look for. The staff were excellent. I enjoyed my visit from beginning to end and would stay there again and again!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take a moment to thank you for not only staying with us but for taking the time out of your day to share your thoughts about your experience. It sounds like you had a really good time and we love to hear that from our valued guests. We can't wait to have you back for another stay with us. Please don't hesitate to contact me directly when you are ready to book so that I can offer you our repeat guest discount. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"vacation"

3
User 28/04/2018

Room was fine. Prices at the restaurant and convenience store were ridiculous. They were way over priced!! Outrageous! Breakfast and service personnel were great. Breakfast was delicious, and plenty of choices. Personnel was wonderful! they were friendly, helpful, and went out of their way!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your day to share your thoughts about your recent trip to Virginia Beach and The Best Western Plus Sandcastle. Regarding the prices of the gift shop and the restaurant, these are both leases outlets and therefore we do not own or operate them and unfortunately don't have a say in what they make their prices, sadly, all the restaurants and gift shops tend to have higher prices than those businesses that are further away from the oceanfront. We are very lucky to have a wonderful free hot breakfast buffet with great staff members. We hope that you will be returning in the near future. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Breakfast"

4
jcoffee37, Forked River, New Jersey 28/04/2018

Nice comfortable hotel right on the boardwalk. Breakfast staff, including Shina, Tiffany & Molik very helpful and friendly. Nice Breakfast room with large buffet selection. Great view of the beach and ocean. View from room in am and after sunset.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your review. We are very lucky to have a fantastic breakfast crew and hotel team in general. They really like to go out of their way to ensure that all our guests are belly full and happy. We are also very lucky to have the perfect location at the oceanfront with wonderful views from all sides. We hope the next time your plans bring you to Virginia Beach that you will be staying with us once again. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"A great trip"

5
rezcat59, Southampton, New York 28/04/2018

Even though it is an old hotel, it has great people and is very clean. The check-in was very easy and friendly. Check-out was great and I was given information on the points system. Breakfast was great! Tiffany and Shina made sure everyone had what they wanted and when supplies were low they were right on it! Food was great and it was a large selection. I would definitely return to this hotel again!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a great review, thank you so much for sharing with us. I think you've nailed it right on the head. The building itself is a little older than some of the newer properties down here but we have made some renovations recently and plan on doing more in the fall. We also like you mentioned have the best staff down here and I think that makes all the difference. We also have a fantastic free hot breakfast buffet that is super tasty. The next time your plans bring you to Virginia Beach we surly hope that you will be returning for another visit. Have a great day and we hope to see you soon. Best, Jason C. General Manager

"Great stay at the beach!!"

5
PaulMittermeier, Baltimore, Maryland 27/04/2018

The Sandcastle was great! Right on the beach. The beach balcony view was amazing. Had no problems with our stay. The staff was very nice. We loved the proximity to the Virginia Beach Pier and it's worth the trip to check out the pier

"Getaway visit for two sets of friends for relaxing weekend."

4
neshama53, Richmond, Virginia 25/04/2018

We were delighted with the Oceanview vista from our balconies. This was very important to us, for the calm, peaceful aspect of our visit. The staff was very attentive to our needs. Additional towels and pillows were quickly provided when requested. The environment was clean and fresh. We visited in July prior to the travel dates listed below with another couple. We enjoyed every minute of being on the ocean view side.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us and found the hotel to be clean and comfortable. The next time your plans bring you to the beach please don't hesitate to contact me directly so that I might have the opportunity to personally assist you. Warm Regards, Jason C. General Manager Best Western Plus Sandcastle

"Bill and Kim rowell"

5
User 23/04/2018

Thank you for a great weekend! Softball team was welcomed with open arms and treated wonderfully! Great meeting places for us. Close to everything we needed. Would love to return. Room was very nice. Amazing group prices.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hi Bill and Kim, my name is Jason and I am the General Manager here at the Best Western Plus Sandcastle. I remember your group well you guys were super fun to have. Thank you so much for taking the time out of your day to share your thoughts about your experience. We hope you will be returning very soon so that we might have another opportunity to serve you. Have a great day. Best Regards, Jason C. General Manager

"Mary put the BEST in BESTWESTERN"

5
FLYGUYY, Rockville, Maryland 23/04/2018

Mary came and saved the day Ask for her each time you stay In a rush? No time to wait? There's nothing she can't navigate Mary Bearfoot is her name The front desk... her claim to fame Ask for her when it's time to book You can also ask for Brooke The two of them are quite a team They'll make your stay seem like a dream So much fun… So much to learn I cannot wait till my return I have stayed at the Hilton, the Hyatt, the Ritz Some stays were nice, some stays the pits And then one thing occurred to me… They claim to be 5 stars… BESTWESTERN 3 Come and give this place a try You'll save money… That's no lie The view is great… The staff is cool Nice hot breakfast… Nice warm pool Give them a try and you will see… And please tell Mary hello for me.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
This is so awesome. Thank you so much for this great poem that really says so much about how wonderful our Betty is. No need to worry about the name mix up:) She was thrilled that you spoke so highly of her and the service she provides to all our valued guests. We look forward to having the opportunity to serve you again in the very near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Bestwestern Sandcastle"

5
User 23/04/2018

Awesome place Great people 5 Stars The staff was very friendly and helpful Great view of the ocean Easy walking distance to everything Very clean Well maintained All Great I can't think of a better place to stay!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take a moment to thank you for not only staying with us but for taking the time out of your day to share your thoughts about your experience. It sounds like you had a really good time and we love to hear that from our valued guests. We can't wait to have you back for another stay with us. Please don't hesitate to contact me directly when you are ready to book so that I can offer you our repeat guest discount. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"the best place to stay o the beach"

5
User 20/04/2018

the staff was very nice and helpful ,my husband has to have a handicap room and the front desk staff named miss brooke she was a great help she got us a oceanfront room with a view of the water it was so very nice and the room was the most beautiful color not all white like all the other hotels that I have been too.

"Family Trip"

4
theyearofavour, Charlottesville, Virginia 19/04/2018

Our family had a wonderful trip to Virginia Beach in 2017. The hotel that we stayed at was nice and clean. We are returning guest and select to stay in the 3 bedroom suite. It is plenty of room for the entire family.

"Great!"

4
glennsva, Buckingham, Virginia 18/04/2018

Booked this for a last minute family getaway before cancer treatments start. Loved the view. Room was great for our family of 3. Clean and comfortable. Really enjoyed the hot breakfast as well. Would stay again.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us and found the hotel to be clean and comfortable. The next time your plans bring you to the beach please don't hesitate to contact me directly so that I might have the opportunity to personally assist you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Nice hotel with beautiful ocean view!"

5
yolandataylor, Glen Burnie, Maryland 18/04/2018

Wonderful stay that began with an amazing greeting from Sharia. She was upbeat and personable- making us forget about the long 4 hour drive ??. The room was clean and comfortable. The view was picture perfect!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Fantastic, thank you so much for sharing with us. I was glad to hear that Sharia made you feel welcome and greeted you with open arms, that's the way we like to roll around here. We really love to hear from our guests and so I would like to thank you for taking the time out of your day to write us a review. We are very lucky to have the perfect location down at the oceanfront located right next to the Virginia Beach Fishing Pier. I was also glad to hear that you enjoyed your clean and comfortable room. We hope to see you again in the very near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Nice Off Season Stay"

5
User 17/04/2018

Had a great time here. Arrived Thursday and was scheduled to leave Sunday but loved our stay and left on Monday. Breakfast was great every morning. Everyone, Everyone was so nice and greeting with a smile. Front desk were great. The staff at the morning buffet were extremely nice. They all greeted us with a smile and eagerness to help and please us. I will be back!!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take a moment to thank you for not only staying with us but for taking the time out of your day to share your thoughts about your experience. It sounds like you had a really good time and we love to hear that from our valued guests. We can't wait to have you back for another stay with us. Please don't hesitate to contact me directly when you are ready to book so that I can offer you our repeat guest discount. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Amazing beach views and friendly staff"

5
tonipimentel49, Quantico, Virginia 13/04/2018

I stay here at least 1x per year, by far my favorite beach front hotel. Breakfast is good hot and fresh. A little store that is open at the back entrance of the hotel. Open the balcony doors and you have the amazing smell and view of the ocean just love it!!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your review, we really appreciate it. I was also very happy to read that you are one of our many return guests, that is awesome. We are very lucky to have the perfect location directly next to the Virginia Beach Fishing Pier, a fantastic free full hot breakfast buffet, clean comfortable rooms and the best staff at the oceanfront. Please feel free to contact me directly the next time your plans bring you to Virginia Beach so that I might have the opportunity to assist you. Have a great weekend. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Relaxing trip"

4
User 10/04/2018

This trip was a last minute decision and I chose this hotel because I had stayed here before it was Best Western. Good location and right at the pier. Near several shops and restaurants, many open even this time of year. Hotel is very nice, reasonable rates and very clean. Staff is friendly and helpful if you need suggestions for what to do.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so very much for not only choosing to stay with us here at The Best Western Plus Sandcastle, but for taking the time out of your day to share your thoughts. We were so very happy to hear that you enjoyed your time here and found our hotel to be clean and comfortable. We take pride in the service we provide and really enjoy taking great care of all of our guests. The next time your plans bring you to the oceanfront please don't hesitate to contact me so that I might have the opportunity to personally assist you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Betty and Angie made our stay better."

5
mccoym777, Virginia Beach, Virginia 09/04/2018

Betty and Angie at check in helped us with our improved stay by helping us with everything about our stay. Since our Diamond booker told us we had a Hot Tub and this location doesn't have one with the pool we got moved to room 901 with a in room jetted tub. The wife was happier and the last night of our 4 day stay will be way better. This trip we had, rain, cold, and no sunshine. Missed the better weather by 1 week earlier, or later.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Betty and Angie to the rescue, this is great! Thank you so much for sharing with us and the rest of the Trip Advisor community. I am very lucky to have these two girls and so many other team players that truly enjoy serving our guests. We really appreciate your business and hope that you will come back again when the weather is more enjoyable and so that we might have another opportunity to serve you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Spring vacation"

1
User 08/04/2018

Front desk. Friendly an helpful angie an sharia thanks for housekeeping veroncia keeping room clean an been friendly. This my five time their it all ways clean an all staff friendly too my oceaview room was to see clean beach's wild life. Fly around an swimming in ocean great seafood an shopping too in walking distance great rest place. Be back for many more to walk that boardwalk

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take this opportunity to thank you for staying with us and for sharing your thoughts about your experience. I was so glad to hear that you enjoyed your time with us. We hope that the next time your plans bring you to Virginia Beach we will have another opportunity to serve you. Have a great day and we look forward to hearing from you soon. Best Regards, Jason C. General Manager

"Great hotel"

4
lmtalkin, Sumerduck, Virginia 08/04/2018

This will be my third year staying at this hotel. The rooms are clean, the staff is friendly, there was a good selection at breakfast and I liked that parking was onsite. I thought the pool was a little small but we spend most of the time at the beach anyway.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind review! I was very happy to see that you enjoyed the hotel and all the amenities we have to offer our guests. I am very lucky to have a very friendly staff that truly enjoys serving our guests. We believe we have a really good thing going on down here and we plan on continuing the trend. Have a great day and we look forward to having you back in the very near future. Have a great day. Best, Jason C. General Manager Best Western Plus Sandcastle

"Its ok"

3
User 06/04/2018

Short and sweet.. workout room is horrible, parking garage be cautious,the roofs are low and angled steep, my van exhaust rubbed when we were fully loaded. The halls are dark, rooms are really small. The staff was great and the breakfast was good. The hotel has been updated, but the mattresses were not. Not a bad place to stay, but I don't plan on staying here again. Theres newer hotels on the same strip and I'll pay as little more to stay there next time.

"Well cared for older beach hotel"

4
NYMOTY2005, Wilmington, Delaware 05/04/2018

Clean, well cared for, older beach hotel. Great views of the beach! Great place to sleep during a quick family trip to the beach. We would return to this property in the future. The attached parking deck was a nice bonus!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a great review thank you so much for sharing with us and the rest of the on-line community. I was so happy to hear that you enjoyed your time with us. We are very lucky to have an attached parking garage and also an overflow lot located directly across the street for over-sized trucks and it also free of charge for our guests. We hope that you will be returning in the near future so that we might have another opportunity to serve you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Good hotel for the price"

3
CT_Dave_M, Hartford, Tennessee 05/04/2018

Arrived at 11pm on Easter Sunday and met by very nice Tonya at the front desk. She upgraded us for free from Standard Twin Dbl bed to Queen Dbl room facing ocean by signing up for rewards. After a long ride in my wife and I wanted a drink at the bar/restaurant, even though doors were open and a few people were at bar, the bartender and waitress told us they were closed, it was just after midnight. The room facing ocean was a bit tight but it was clean and has a balcony. Free breakfast was below expectations being very salty and a small dining area but it was free although the staff were very very nice, especially Taya who was the hostess at breakfast. Average rating was brought up from a poor rating because the front desk and breakfast staff were great!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for staying with us and for taking the time out of your day to share your thoughts about your experience. I was sorry to hear you didn't enjoy our breakfast, I will make sure moving forward that we meet everyone's expectations when it comes to the quality of food we provide our valued guests. I was very happy to hear that you found our staff to be friendly and accommodating, we really try hard to make everyone feel welcomed and as a part of our extended family. Have a great day. Jason C. General Manager Best Western Plus Sandcastle

"Our Stay During Shamrock Marathon Weekend"

5
User 04/04/2018

My family and I enjoyed our wonderful oceanfront hotel stay during Shamrock Marathon Weekend. Our stay was especially made great by the breakfast crew (Tiffany, Toya, and Daniel). They were integral at making sure I was fueled and refueled before and after both of my races through Saturday and Sunday. Special thanks is given for their due diligence and exceptional professionalism! - Runlife Activewear

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take this opportunity to thank you for staying with us and for sharing your thoughts about your experience. I was so glad to hear that you enjoyed your time with us. We hope that the next time your plans bring you to Virginia Beach we will have another opportunity to serve you. Have a great day and we look forward to hearing from you soon. Best Regards, Jason C. General Manager

"Rude breakfast staff"

2
beaconoutbound16, Bristol, United Kingdom 04/04/2018

Room was large but looking a tad dated and in need of a fresh coat of paint. Wonderful views of the oceanfront. Corridors a bit dark and frequently smelt of cigarettes. The most disappointing aspect was the very rude front-of-house employee overlooking breakfast. We stayed at this hotel three nights and the two mornings we went to breakfast we would greet her with a “good morning” and on the first day she just snaps at us “SHOW ME YOUR BREAKFAST CARDS” (no please, no thank you). On day two we show up and her reply is “I NEED A FEW MINUTES” before rapidly disappearing to leave us standing in the doorway. During breakfast, whilst this employee went about replenishing breakfast items, she would cause an absolute racket slamming plates down etc. She even shouted at us to get out of her way at one point whilst replenishing the buffet. Obviously an unhappy employee. We have never experienced such rudeness in any hotel during our frequent travels in the USA. So shocked with this lady's behaviour that we felt too intimidated to get breakfast on our final day at the hotel.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to apologize for what I consider completely unacceptable behavior on the part of my breakfast attendant. I was so upset when I read about your experience. As the General Manager it is my job to make this right and to try my best to win back your business. I plan on addressing this with my entire breakfast team and I will find out who this individual is. If you can remember a name and or description that would be very helpful in finding out exactly who the individual was. Please simply call me at the hotel or send me an email at [email protected] I hope to hear from you so we can discuss this matter further. Once again I apologize on behalf my entire team. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great Stay at Great Price"

5
watergirl2015, Henderson, New York 29/03/2018

We were very pleased with our 2 night stay at this BW Plus Sandcastle Beachfront Hotel. The room was very clean, nicely decorated and we had beautiful views off the balcony. We had easy access from the parking garage to our room. We enjoyed the breakfast buffet the two mornings we stayed there and had very tasty entrees at the Ocean 14 restaurant on the premises where we chose to have dinner. We were also pleased to receive the 10% discount as guests for the restaurant. Also, the staff was very friendly and helpful We would highly recommend this hotel to anyone planning on traveling to Va Beach!

"Friendly and Comfortable"

5
heavenlee816, Dayton, Ohio 29/03/2018

Excellent customer service and amazing breakfast. The pool was nice too. It was amazing to wake up right next to the ocean. The staff was friendly and the room was clean. I would highly recommend this hotel.

"Happy Birthday to me!"

5
User 29/03/2018

This has been the absolute best week! This hotel is top notch. From the beautiful oceanview, to the plentiful breakfast to the amazing staff and GM, to the sparkling fresh floors and room everything has been more than we expected. Originally we were supposed to be in Mexico for the week, but showed up to the airport with land and cruise passports only. After feeling defeated we decided not to sit home and mope but to make the best of a bad situation. We explored going to Miami, then Myrtle Beach and finally agreed it would be VA Beach. The second day we were having lunch at Oceans 14, and ended up striking up a conversation with a gentleman who ended up being the GM. We told him how we found the hotel and how much we enjoyed it and that my birthday was the following day. After the conversation he revealed he was the GM, (so glad we had nothing but great things to say lol). The next day we got back to the room there was a letter slid under the door saying there was something at the front desk for me... It was a vase of flowers, a bday card and a bag of goodies from the GM! How thoughtful is that and it absolutely made my day. We will definitely be back!

"Nice and friendly"

5
User 27/03/2018

I like how everything and everyone was very nice and comfortable! The room was clean and neat. I would move to Virginia Beach in a heartbeat the weather was cool at first but it got a lot better as the days went on.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind review, we really appreciate you taking the time out of your day to share your thoughts with us. We are very lucky to have a great hotel with super friendly associates working as a team together to help ensure that our guests are being taken care of. We look forward to having you back with us again very soon. Have a great day. Jason C. General Manager

"Best place on the beach"

5
User 27/03/2018

Clean, and excellent customer service. Highly recommend this hotel, Brad and Sasha were great! A very great view, morning sunrise and evening sunsets are incredible especially on the upper floors. Pool and gym are nice, and don't forget to get breakfast before you go!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
This is what we like to hear!! Thank you so much for your review! I was very happy to hear that you enjoyed your time with us. We are very lucky to have the perfect location, great restaurant, right next to the Virginia Beach Fishing Pier, you name it:) Thank you for helping us spread the word about the great thing we've got going on here. The next time your plans bring you to Virginia Beach we sure hope that you will be returning for another visit. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Wonderful experience!!!"

5
User 21/03/2018

Me and my husband went here around Christmas time. The staff was very friendly and our room was nice. We didn't have any problems with anything on our visit. Location of the hotel was wonderful. Close to the pier and great view of the ocean.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It truly was a pleasure having you as our valued guests. We hope the next time your plans bring you to Virginia Beach you will be returning for another visit. Yours In Hospitality Jason C, . General Manager

"Teacher Getaway"

5
User 20/03/2018

Beautiful hotel, setting and atmosphere!! Breakfast was good. The parking deck was easy accessibility. The oceanfront was a beautiful view in the morning. All the employees were very nice and pleasant to talk and helpful.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It really was our pleasure having you with us and I was so happy to hear that you enjoyed your time with us. I am very lucky to have a super friendly and accommodating staff that truly love to take care of each and every guest that walks through our doors. Please don't hesitate to contact me in the future if I can be of any assistance. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great stay"

5
User 19/03/2018

I truly enjoyed my stay. The staff were extremely friendly and helpful. Breakfast was delicious and the environment was clean. We stayed from Friday until Sunday and the rates were very reasonable. Would definitely recommend this place.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your review. I was so glad to hear that you enjoyed your time with us. I hope that the next time your plans bring you to Virginia Beach you will be returning so that we might have another opportunity to serve you. Please don't hesitate to contact me directly so that I might have the opportunity to personally assist you with your reservations. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great people...great attitudes"

4
hopedoyle1, Wilmington, Delaware 18/03/2018

We came here for a long weekend away from home. We were met with workers that had great attitudes and work ethic. Damien, at the front desk, was so helpful. Chef Toya and Tiffany, along with Ashley, made eating breakfast fun. These ladies were very attentive and helpful. We appreciate their smiles and laughter.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello! My name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take a moment to thank you for taking the time out of your day to share your thoughts about your experience. I am very lucky to have a fantastic staff that truly cares about our guests. We hope to be seeing you in the near future. Have a great day. Best Regards, Jason C. General Manager

"Vacation time "

5
User 18/03/2018

Have a fantastic time here at the best western. You couldn't ask for better customer service the staff went over and beyond the call of duty...... breakfast was sloop yummy ..... thank you all . Room 312

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for your review! We really appreciate hearing back from our valued guests about their experience. If you should need anything in the future please don't hesitate to contact me so that I might have the opportunity to personally assist you. Your's In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"One of the best hotels in Virginia Beach "

5
User 14/03/2018

This hotel is legit, excellent service, a lovely breakfast, and all other amenities. Talk to Ms. Betty, she'll definitely hook you up. I definitely like the gym because nobody is ever there. Oh and let me not forget to mention that they also have a heated pool. This place is awesome

"Great Place"

5
User 13/03/2018

Good for the price. Right near the boardwalk. Great distance from all major attractions. The breakfast was the best part, a lot of options. Still continue to put food out even after 10am. Rooms were cleaned, will be returning.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your review! On my behalf and that of my entire team we would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle Hotel in Virginia Beach. We were so happy to hear that you enjoyed your time with us. We have a really good thing going on here and we look forward to your return. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"A very family environment."

5
epedgerston, Durham, North Carolina 13/03/2018

The room was exceptionally clean and nicely decorated. staff were very friendly and helpful. The location was convenient to the boardwalk. An awesome hot all you could eat buffet breakfast was served daily.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It truly was a pleasure having you with us. I was so happy to hear that you enjoyed your time with us. We are very lucky to have a fantastic location at the oceanfront with beautiful views of the Atlantic Ocean. I was also very happy to hear that you enjoyed all the amenities the hotel has to offer. I hope you won't hesitate in the future to call me directly the next time your plans bring you to the east coast so that I might have the opportunity to assist you. Best Regards Jason C. General Manager

"Great room's"

5
User 13/03/2018

Good customer service and the rom was very clean. I am ready to go back there for another stay. You should book your room and stay m breakfast food was good and they had many options of food. Again great place to stay

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind words, we really do appreciate them. I was so happy to hear that you enjoyed your experience with us and and suggest others should book with us, that's just awesome. We look forward to having you back in the near future. Have a great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"So relaxing!"

5
tiffanyp9252018, Richmond, Virginia 13/03/2018

I enjoyed my stay as always. We travel to VA Beach in March and they always have great customer service from the time of booking until check out. Betty was most helpful and the rooms look extremely nice. A little disappointed they moved the breakfast downstairs so no omelet station but it was still a nice spread and the culinary employees were nice. Will be staying again next year.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It truly was a pleasure having you as our valued guests. We hope the next time your plans bring you to Virginia Beach you will be returning for another visit. Yours In Hospitality, Jason C. General Manager

"Way above what I expected!"

5
ewoklewis, South Boston, Virginia 07/03/2018

Rooms were very clean. Ocean front view without breaking the bank. Breakfast was very good. Would recommend this place to anyone looking for a affordable stay at the beach with ocean front view. Very friendly staff and willing to answer any questions.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello! My name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach, Virginia. I won't to take a moment to personally thank you for staying with us and for your very kind words. My entire stuff loves hearing how much our guests enjoyed their time with us. I am very lucky to have a kind and caring staff that truly enjoys taking of people. We hope that you will be returning in the near future. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Love this hotel"

5
User 05/03/2018

I love my staff they friendly n I enjoy my stay everytime Jason and Brad is a wonderful employee rooms are clean everything works breakfast is good we are really enjoying our up n downstairs suite the balcony room

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to thank you for not only staying with us but for taking the time out of your day to share your thoughts with about how much you enjoyed it. I remember booking your room on the phone with you yesterday. It was a pleasure speaking with you on the phone by the way. Have great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Better Than I Thought"

5
User 05/03/2018

Brad checked me in. What a nice Guy! Very professional. This hotel is near the Boardwalk. All of the rooms have a view of the ocean. The room was very clean. It was great to have a microwave and a refrigerator. There is free parking for guest. I will come and check it out during the tourist season to see if the stay will be just as pleasant. I will recommend it.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and the Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us. Please don't hesitate to contact me in the future when you are ready to make new reservations for I would welcome the opportunity to personally assist you with the process. Have a great day and I look forward to hearing from you soon. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Spent a day as part of a group in the event room"

5
pridge2018, Virginia Beach, Virginia 05/03/2018

I want to say that every employee that I came in contact with was super friendly and helpful. I was just there for the day on 3/3/18 as part of a group. I am sorry I didn't get everyone's name but Twan who loaded all of my cargo on a cart, took it upstairs and unloaded for me was a joy and very helpful. But also the front desk clerk that was there that morning, the housekeeper stocking the bathroom in the event room in the afternoon, the woman in the lobby around dinner time who gave me bandaids for a cut on my finger. This crew truly goes all out for their guests!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What an awesome review! I can't thank you how much it means to us when guests have a wonderful time with us. I believe I spoke with you on the phone yesterday when you called to compliment us. It really was a pleasure speaking with you. It was Twan and Ms. NaNa that I believe you are referencing. They are both super fantastic and love helping every guest they come in contact with. I hope that we will see you again in the near future. Have a great day. Best Regards, Jason C. General Manager

"Best western sandcastle"

4
sararosamond89, Winchester, Virginia 05/03/2018

Overall the hotel staff and cleanliness are good. Complementary breakfast was good. The rooms could use an update. I felt like I was in a dark closet. The carpet needs to go. It's like it's still in the 60's. The rooms were clean and cleaned up every morning in a descent anount of time. The breakfast room needs a little updating as well. More allergy friendly options out on the counter.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your candid review, we really appreciate it. We like to use all of our reviews as a tool to help us improve upon the service and product we offer our guests. We are currently doing some renovations this winter so we hope that our guests will like our new changes. Thank you very much staying with us and I hope that we get the opportunity to serve you again in the future. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"SBH review"

4
dmfisher2018, Mohnton, Pennsylvania 01/03/2018

Stayed on the ninth floor and it was a beautiful view of the ocean. This was a very clean place newly painted and very nice for the price. The breakfast was good and hot. I would definitely recommend this hotel to my friends.

"“BEST” Best Western I've stayed in to date!!!"

5
User 27/02/2018

Hotel staff is kind and courteous, the included breakfast is fast compared to any others hotel I've stayed in. Rooms are comfortable and cleaned apparently and professionally every day, in a timely manner!!!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind words, we truly appreciate them. I was so happy to hear that you enjoyed our breakfast and our clean comfortable rooms. I hope that the next time your plans bring you to the Virginia Beach oceanfront you will be returning for another stay at the Best Western Plus Sandcastle. We would most certainly love to have you back with us. Best Regards, Jason C. General Manager

"Clean Comfortable Friendly at the Beach"

5
dmk091, Williamsburg, Virginia 27/02/2018

I regularly attend scrapbook retreats that are held at this property. I'm SO glad they're held at this Best Western. This is an older hotel - so the elevators are a little slow - and that's the only "con" I can think of. Rooms are immaculate and all face the ocean. Beds are very comfortable. The heat and air conditioners work beautifully. Nice showers. Wifi, large tvs, are, of course, available. There's a great little exercise room - with working machines and a beautiful view - for guests as well as a nice indoor pool and whirlpool. Each room has a lovely private (from other rooms) balcony. You can sit outside (chairs are provided) and just enjoy the sunrise every morning. Location is great - near pier and restaurants, shopping and ferris wheel. Hotel staff is very friendly and welcoming. They'll take the time to help you - just ask. There is free covered parking for guests. There is a very good restaurant for lunch and dinners as well as tourist shops on the ground level. I'm sure there are more amenities - but I've reviewed the ones I used. I'd like to start going here with my family as well. You can really forget your cares and enjoy your vacation.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Fantastic! Thank you so much for sharing your experience with us and with the rest of the world. We were so happy to learn that you enjoyed your stay with us and found our hotel and staff to be top notch. It is our goal to reach the number 1 spot on Trip Advisor and I do believe if we keep up the hard work we will reach our goal. The next time your plans bring you to Virginia Beach we sure hope that you will be staying with us again. Please don't hesitate to contact me if I may be of assistance in the future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Funtastic"

4
QiRanger, South Korea 26/02/2018

We came out here for our anniversary and couldn't be happier with our stay. We had a king bed and an awesome ocean view. While a bit of a walk to the King Neptune statue, it afforded us with a fun beach walk. The included breakfast was great and the staff was super. Rooms came with a microwave and refrigerator that really made grabbing food and drink and then coming back really easy. The only drawback was there were't ice machines on every floor.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts regarding your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was happy to hear that you enjoyed everything and I do apologize for the inconvenience regarding not having ice machines on every floor. The next time you stay with us all you will need to do is call the front desk and we will gladly bring you up as much ice as you need, that would be our pleasure. Have a great day and we look forward to seeing you soon. Yours In Hospitality, Jason C. General Manager

"Wonderful"

5
User 25/02/2018

I had a great time!! Would recommend this to anyone wanting to spend time with the family!! Will be staying soon again!!the staff wad really nice the rooms were nice and clean great view the free breakfast was great i highly recommend this place to the ones who love the beach

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for sharing with us and the rest of the on-line community. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle Hotel. We realize that you have so many choices regarding places to stay and we are so glad you came to hang out with us. I hope that the next time your plans bring you to Virginia Beach you will slide back by for another stay with us. Have a great day, and hope to hear from you soon. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"We're Back!"

5
User 22/02/2018

We love going to this hotel! We have been several times and the friendly staff recognize us when we come in. The breakfast staff is awesome and accommodating. The rooms are clean and the view is spectacular!

"Away for the day"

5
dflackrn27, Portsmouth, Virginia 22/02/2018

My friend and I are single parents and we never get free time to just be 30 year olds....we had the best nice we could not sleep we were so blown at our view stayed up all night just talking on the balcony. It was a much needed break for the both of us. W e already cannot wait to do it again hopefully for the whole weekend

"Quick getaway for me and my husband! He had some work to do but I found plenty to keep me busy"

4
User 20/02/2018

What a nice, clean hotel! We loved how easy it was to get to the water! The beds were very comfortable! The hotel restaurant was yummy too! And the front desk ladies were AMAZING! You go, Natasha and Betty!

"Disappointed"

2
lindab9172018, Philadelphia, Pennsylvania 20/02/2018

Small, cramped and dark room without ample ceiling lighting. The bathroom was also extremely small. Doors and art work was splashed with something, and apparently never cleaned. Room heater was extremely loud - enough to keep us awake. We had to turn the heater off and did report it upon our check out. Families were impolite with children running and screaming along with parents in the halls between Midnight and 12:30 am. I realize that is not the hotel's fault, however. Breakfast on Sunday morning was beyond crowded without enough tables to accommodate guests. I was walked into several times. It was not a relaxing breakfast at all with noise and commotion. On Monday, our check out day, breakfast was quieter, but there were no eggs, and the woman attending the food area said they would be out right away, but we finished breakfast and left and there were still no eggs available and this was @ 7 or 7:30 am.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for not exceeding your expectations and for the problems you encountered while you were with us. We take pride in offering our guests a clean comfortable room with superior service, but it most certainly seems like we dropped the ball on you, and as the General Manager it is my job to make this right. I would truly enjoy the opportunity to win back your business. This being said, please don't hesitate to contact me at the hotel or via email so we can discuss this in greater detail. I look forward to the opportunity to fix this. Yours In Hospitality, Jason C. General Manager

"VAlue for the price"

5
User 20/02/2018

The hotel was colorful. The room was enough space for two and the ocean views were priceless. If you stay there get an oceanfront room and you will not be disappointed. The rooms do have a microwave and mini fridge. The staff is friendly and housekeeping is visible anytime during the day. They do offer free breakfast but get there early if you don't want to wait.

"Superior Views, Location, and Staff..."

5
User 14/02/2018

We were delightfully surprised with our stay here. The staff was friendly and courteous. We went down for a one night stay and the staff went above and beyond to meet our requests and make our stay perfect. Our spacious room was impeccably clean with a super comfortable bed from where you could enjoy amazing ocean views. The bathroom was stocked with large dispensers of shampoo and soap, as well as plenty of thick white towels and washcloths. Our ocean view was breathtaking. We were able to enjoy the sounds of the ocean and watch the crashing waves and large ships from our balcony. This hotel is located within walking distance to shopping, restaurants, and other attractions. The all you care to eat breakfast offered a large selection of items. The indoor pool was warm and clean and was situated next to a kiddie pool. Loved our time there and we can't wait to return!!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a wonderful review! Thank you so much for sharing with us and the rest of the on-line community. On behalf of myself, Jason the General Manager and the rest of the Best Western Plus Sandcastle family, thank you for staying with us! We realize that you have so many choices when it comes to oceanfront hotels and we are so glad that you decided to hang out with us. Please don't hesitate to contact me directly the next time your plans bring you to Virginia Beach so that I might have the opportunity to personally assist you with your reservations. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Awesome staff,service and location"

5
oldgeezer58, Springfield, Massachusetts 12/02/2018

Stayed one night while travelling south. Brad at the front desk was welcoming and friendly. Updated us as to hotel info and local attractions. Room was very spacious and very clean. The location is perfect to travel to restaurants or attractions or simply a nice stroll on the boardwalk.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to thank you for staying with us and for taking the time out of your busy day to share your thoughts with us. Brad is our front office supervisor and is truly a super great guy. He loves taking care of our guests and treating them like family. We were all so happy to hear that you enjoyed your time with us and we hope that you will be returning the next time your travel plans bring you back to Virginia Beach. Best Regards, Jason C. General Manager

"excellent"

5
mrmark412, Baltimore, Maryland 11/02/2018

had to trouble with everything I will tell people when they come please stay at the best western plus sandcastle on the beach nice view to the beach the service is very nice and the love you had a pool inside

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take this opportunity to thank you for staying with us and for taking the time out of your day to share your thoughts with us. We were all very happy to hear that you had a great time with us. You need to return in the summer when the weather is sweet and you can chill on the balcony or down at the sand. Please don't' hesitate to contact me in the future so that I might have the opportunity to assist you. Have a wonderful Holiday season.

"Wonderful Visit"

5
User 11/02/2018

First time here. Was very pleased with hotel and staff. Room was clean and roomy. Staff was friendly and accommodating regardless of what we needed or asked. Breakfast was a full, hot, tasty one. Our house keeper, Michelle, was great. We will visit again.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It truly was a pleasure having you with us. I was so happy to hear that you enjoyed your time with us. We are very lucky to have a fantastic location at the oceanfront with beautiful views of the Atlantic Ocean. I was also very happy to hear that you enjoyed all the amenities the hotel has to offer. I hope you won't hesitate in the future to call me directly the next time your plans bring you to the east coast so that I might have the opportunity to assist you. Best Regards, Jason C. General Manager

"Weekend Getaway!!"

5
User 11/02/2018

My husband and I decided to take a trip to the beach, early for Valentine's Day. From the moment we walked through the door, we were greeted with a most friendly staff. They were very thorough in explaining all the amenities and details of the property. The room was very spacious and clean, we had a king room, and the bed was very comfortable. The view of the ocean was amazing, the fishing pier was right behind the hotel. Also, not to mention our most favorite restaurant was right down the road, within walking distance. We did like that we could park in the parking garage, attached to the hotel and not across the road, that was definetly a plus for us.As we were leaving that morning, to go shopping, the very friendly maintenance guy, asked if we would like to see the room next door, we said yes, oh my goodness, it was immaculate. I told him,thanks so much for showing it to us, because next time, I may try to get that room. I would recommend the Best Western Sandcastle to everyone. We will definitely be coming back to stay. Thanks again to all the hotel staff for your hospitality, and for making our weekend getaway, one we will never forget!!!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a great review, thank you so much for sharing with us and with the rest of the on-line community. We are striving to hit the #1 Spot on Trip Advisor and I do believe that we are trending in the right direction. We want every single guest that walks in our hotel to feel like they are apart of our extended family. I am very proud and lucky to have such a wonderful group of individuals working with me to help make the guest experience one to remember. I've worked at numerous hotels at the oceanfront and I can honestly say that I love this hotel the most in every way. Thank you for choosing to stay with us and I truly hope that you will be returning in the very near future. Best Regards, Jason C. General Manager

"Whale watching"

4
twshockey, Moorefield, West Virginia 08/02/2018

When we arrived at the hotel the front desk clerk was very efficient and courteous. We were running late and she said I was just going to call you and make sure everything was OK our rooms (we had 3) were very clean and nice. Would recommend. We are going whale watching again next year and will stay there again.

"Girls Weekend Getaway "

5
User 07/02/2018

The hotel was nicely decorated and welcoming. The shower had some kind of stain, but otherwise clean room. The view was nice from our room and the breakfast was wonderful! Parking was fine as it was off season. The location was great!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for sharing your thoughts with us about your girls weekend. I apologize about the stain in the shower, I will most certainly address this issue with my engineering and housekeeping departments so this will not happen to another guest. I was so happy to hear that you enjoyed our free hot breakfast buffet. Please don't hesitate to contact me in the future when you are ready to make reservations so that I might have the opportunity to assist you. Have a great day. Best, Jason C. General Manager Best Western Plus Sandcastle

"“Excellent view from room”"

4
Momma59, Springfield 07/02/2018

We have stayed here before and we chose this hotel again because of the wonderful view and great price. The room was a good size and very nice. The breakfast was also very plentiful. The staff was very welcoming and friendly.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for returning to stay with us here at The Best Western Plus Sandcastle Hotel. We were so happy to have you back as a repeat guest. Our hotel is located right next to the Virginia Beach Fishing Pier and boasts spectacular views of the Atlantic Ocean as you have mentioned in your review. We also have one of the best free hot breakfast buffets at the oceanfront. Thank you once again for coming, we look forward to having you back again soon. Yours In Hospitality, Jason C. General Manager

"Excellent hotel! "

5
User 02/02/2018

Very nice place to stay with your family! Enjoyed being on the beach and being able to walk out on the balcony from our room and watch the ocean! The staff was always nice and friendly and very helpful!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason C. and I am the GM here at The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your oceanfront room with a balcony overlooking the beautiful Atlantic Ocean. I also wanted to take this opportunity to thank you for choosing to stay with us. We realize there are so many hotels to choose from and we were so happy that you opted to stay with us. We offer our returning guests a discount so please don't hesitate to contact me the next time you come to the beach so that I can have the opportunity to personally assist you. Best Regards, Jason C. General Manager

"Beach View the Best"

4
User 01/02/2018

Location is the best. The pool was closed from Fri - Sun. Breakfast is awesome. Some updates in progress. Rm 313 has step up. Microwave cord too short to plug in. Fridge big. Comfy Bed, room felt clean.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your candid review. We like to use the reviews we receive as a tool to help us improve upon the service and product we offer our valued guests. The pool heater was down while you were here which I apologize for but it's up and running now thankfully. We are currently making a tremendous amount of progress this winter with numerous projects in the works to ensure that moving forward we continue to provide a quality product to our guests. We hope you will be returning in the future so that you can enjoy our pool and take a look at the improvements we are making. Best Regards, Jason C. General Manager

"Working stay"

5
timothybA2892JD, Sherrills Ford, North Carolina 01/02/2018

With views looking at the ocean, located on the main drive and a lot to do all within walking distance. It would be very easy to lose track of all time here and never want to return home. The staff was great and very helpful finding great places to eat, one such place right inside.

"The only hotel I will stay at"

5
User 29/01/2018

My boyfriend & I have come here now 3 times & we refuse to stay anywhere else. The view is great, breakfast buffet is great, & customer service is great! I love how close it is to the pier & the Raven. Whenever my friends want to make a trip to the beach I always recommend this hotel! (I attached a picture of us when we came down for Valentine's day last year)

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
This review truly makes me and my entire staff very very happy. What a great thing to hear and I wanted to take the time to thank you and your boyfriend for sharing with the world. We are very lucky to have a great group of team players working here at the hotel and we truly enjoy taking care of our guests. Please call or email me directly the next you guys are planning on returning so that I might have the chance to personally assist you and offer you our repeat guest discount. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Beautiful View for a Weekend Scrapbooking Event"

4
rdyoung1, Chesapeake, Virginia 29/01/2018

I've been going to this hotel for years. The Conference room has the most amazing view! The BEST at Va. Beach. I only have ONE problem, the WIFI! The WIFI is flakey and when your digitally scrapbooking, its' hard when your wifi keeps going in & out.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, It's Jason the General Manager here at The Best Western Plus Sandcastle. I wanted to take a moment to thank you for taking the time out of your day to share your thoughts about your most recent Scrap booking event. We absolutely love having your group with us every year. I was sorry to hear about the difficulties you experienced with the internet, it's usually firing pretty good. I suspect maybe with so many guests using the WiFi it got slow on you. I'll make sure it's firing on all cylinders next time you and your great group of folks come back our way. Thanks again for coming! We will see you again soon. Best Regards, Jason C. General Manager

"Best Western Sandcastle VA Beach"

5
User 27/01/2018

Have visited several times with friends for our Scrapbook Retreat. Rooms are clean and tidy, staff are courteous and friendly and l love being right at the boardwalk and ocean front! Plan on going back soon with family.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello! My name is Jason and I am the General Manager here at the Best Western Plus Sandcastle. I wanted to take this opportunity to thank you for taking the time out of your busy day to share your thoughts about your most recent trip to Virginia Beach. My staff and I were so happy to find out that you enjoyed your time with us. We are very lucky to have a clean and comfortable hotel that boasts fantastic views over the Atlantic Ocean. It is our goal to reach the number 1 spot on Trip Advisor and i do believe we are well on our way. Please don't hesitate to call me directly the next time your plans bring you to the Virginia Beach oceanfront so that I might have another opportunity to assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Experience "

5
mlascara, Portsmouth, Virginia 23/01/2018

Just needed to comment on an outstanding stay at the Best Western plus. The service was awesome, everyone was so courteous and attentive. Cudos to the GM. Thanks for everything. I will definitely stay here in the future.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for sharing your thoughts about your recent stay with us here at The Best Western Plus Sandcastle. It was our pleasure having you as our guests for several days if I recall correctly. I am very lucky to have a ultra courteous staff that honestly cares about giving our guests the best possible experience. The next time you feel like hanging out by the beach give me a ring or send me an email so that I can personally assist you. Yours in hospitality. Jason C. General Manager

"The best hot breakfast buffet on the beach!"

4
minniemae, Florida 22/01/2018

Stayed at this hotel for a week during the blizzard (right after new year) when all of VA Beach was dead & frozen. Hardly any restaurants were open either; mostly just pizza joints. In the summertime, this would be a fantastic location in the middle of the strip/boardwalk and right across from the pier. Free indoor garage parking but steep driveway (not good on icy conditions), height limitations (not good for tall trucks), and tight spaces. Each garage floor has convenient access to your room floor. The hotel itself could use some cosmetic facelift or remodel, especially the drafty/leaky single pane windows facing the beach. Also could use some new curtains, pergo flooring or tile instead of cheap industrial carpeting in the hallways. Our well-appointed, clean & comfortable, ocean view room had microwave, fridge, & big flatscreen tv with hundreds of channels. I love the fluffy towels and the linens feel nice & crisp. More than any other hotel stay, we enjoyed the huge spacious lobby/lounge area with 3 fireplaces, 2 bigscreen TV's and 24-hr hot beverage (coffee, tea, hot chocolate). It was beautifully decorated & festive during the holidays! They were constantly mopping - morning/noon/night! Comparing notes with other friends that stayed elsewhere on the strip (they had issues even with fancier hotels), we were lucky that our stay included - I consider to be the best hot breakfast buffet ever - in any of our hotel stays! It had everything from pancakes, potatoes, grits, eggs, all kinds of meats, carbs, fruits, yogurts, all the unlimited juices & hot beverages as well. They were continuously being filled even 30 minutes near closing. Besides their breakfast, what stands out about this hotel is their overwhelming hospitality that makes you feel like family... from the front desk staff, concierge, breakfast staff, housekeeping to maintenance. I suppose after staying here for a week, you get to know everyone. Management is fortunate to have such wonderful employees.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello! My name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take a moment to thank you for your candid review. We really appreciate your kind words as well. We are constantly trying to improve upon the product and the service so we provide our guests and so we use these reviews as a tool to do just that. We hope you will be returning in the future so that we might have another opportuity to serve you. Best Regards, Jason C. General Manager

"Beautiful view"

3
Corrine C, Richmond, Virginia 21/01/2018

The view at the hotel was wonderful. The staff, particularly the desk staff , Manager and Antonio, I think was his name , was very pleasant and went out of their way to assist in anyway they could. Always with a smile. The place was clean. The lobby was inviting. My only complaint was the mattresses. They had obvious indentations in both beds in our room and our friends rooms. Very uncomfortable. My sister has a bad back and was in discomfort most of the time due to the mattresses.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your review! We love hearing from our guests and how they enjoyed their time with us. I would also like to thank you for helping spread the word about the good thing we have going on here. Please don't hesitate to contact me the next time you come back to town so that I might have the opportunity to assist you. Have a great day and thank you again from all of us here from the Best Western Plus Sandcastle. Yours In Hospitality, Jason C. General Manager

"Amazing stay"

5
tlascara2, Chesapeake, Virginia 20/01/2018

My stay here has been exceptional! I think this hotel has gone out of their way to accommodate me in a very professional way. They have made us feel very special. I also want to let you know the General Manager was such a pleasure to work with. He was very professional and had an awesome personality. He made feel almost like family. I will have to say he went way beyond than any other place I have stayed. It was a pleasure meeting him and his staff here. Thank you again for a wonderful stay here. I will surly stay here again and I will recommend it all of my family and friends.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It truly was a pleasure having you with us. I was so happy to hear that you enjoyed your time with us. We are very lucky to have a fantastic location at the oceanfront with beautiful views of the Atlantic Ocean. I was also very happy to hear that you enjoyed all the amenities the hotel has to offer. I hope you won't hesitate in the future to call me directly the next time your plans bring you to the east coast so that I might have the opportunity to assist you. Best Regards, Jason C. General Manager

"Returning again."

5
tbarremore, Navarre, Ohio 19/01/2018

My family and I stayed here last July while on vacation and we loved it. The staff at the front desk were very helpful and friendly, the staff in the breakfast hall were also very pleasant each morning and would greet us all and the housekeepers were nice. We loved our room which had a frig and microwave and a great view of the beach. The daily free breakfast was loved by us all, eggs, sausage, french toast and lots more. The pool area on the second floor was also very nice and clean as was the baby pool which was perfect for my two year old granddaughter. We were in walking distance of everything and loved all the street entertainments at night, which were also free. We just booked again for this summer and was lucky enough to get our same room as last summer.....Already counting down the days.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello! My name is Jason and I am the General Manager here at the Best Western Plus Sandcastle. I wanted to take this opportunity to thank you for taking the time out of your busy day to share your thoughts about your most recent trip to Virginia Beach. My staff and I were so happy to find out that you enjoyed your time with us. We are very lucky to have a clean and comfortable hotel that boasts fantastic views over the Atlantic Ocean. It is our goal to reach the number 1 spot on Trip Advisor and i do believe we are well on our way. Please don't hesitate to call me directly the next time your plans bring you to the Virginia Beach oceanfront so that I might have another opportunity to assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Best experience "

5
User 18/01/2018

Best Western Plus showed me great service each night I stayed and very helpful with towels and internet service as well using the print for business related things. Tiara made sure I was able to get food late night when I came in late from work and access to the computer & printer as well fresh clean towels. I would love to stay here again whenever I'm back in town . Thank you Tiara and the staff of Best Western Plus Sandcastle .

"Great staff, great hotel!"

5
hebbydunter51, Green Bay, Wisconsin 17/01/2018

This hotel was exceptional! We stayed for several days and really enjoyed our time there. When we checked in, Brad at the front desk was most welcoming. The next day we met Jason the general manager who made sure we had everything we needed and was very helpful answering all our questions. Most impressive was having him greet us by name after returning to the hotel later in the day. The parking ramp was extremely convenient! We were able to park on the same floor as our room so it was so quick and easy to bring in and bring out our bags. We were also impressed by the room. Everything was very clean (including the TV remote—which I greatly appreciated!) Water pressure in the shower was perfect. And of course, the best part was our amazing view overlooking the ocean and beach! It was literally right on the beach and going out from the side door you are right on the boardwalk. Could not be a better location! One of the evenings we went out it was a bit chilly. When we came back, they had the nice warm fireplaces going in the lobby area and offered us complimentary tea/hot chocolate/coffee to warm up. It was great! Overall, an excellent hotel!

"Amazing Staff!"

5
User 16/01/2018

We had a wonderful girls weekend, and I will definitely be recommending this hotel to all of my friends and family. Thank you again for such outstanding service.  The hotel is just perfect, in every possible sense. Quiet, discrete, perfectly located, beautiful rooms, spacious bathrooms. Mr. Jason Christie is responsible for the property and was extremely attentive and kind to any request we had, I can't say enough about him and his staff. If you want your visit to Virginia Beach to be perfect, don't think of anywhere else. We only spent 3 nights at Best Western Plus but everything was faultless. Friendly staff who aren't overbearing but always ready to help, delicious breakfast and perfectly located for the beach, shops, and restaurants. Not to mention the views!! I can't recommend this hotel highly enough - what a find!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Good Morning and thank you so much for your review. Our team strives on a daily basis to provide each of our valued guests with a clean and comfortable room paired with superior customer service. We were so happy to read that you enjoyed your girls weekend with us and we truly hope that you will be returning in the future. I am very lucky to be surrounded by a group of individuals that care so much about the guest experience. We realize that there are so many options regarding accommodations down at the oceanfront and we are very grateful that you decided to spend your weekend with us. Wishing you all the best in 2018 Warm Regards, Jason C. General Manager

"Once In A Lifetime NYE!"

5
User 15/01/2018

I've travelled all over the world, and really enjoy it when it's a worry free experience to get in and out of any hotel. Checked in to this place New Year's Eve, to a friendly and welcoming staff. Went to my room, and was impressed with the cleanliness of the room, and the amazing view that we had! Thank you to the wonderful, and professional staff at the Best Western Sand Castle!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Awesome! Thank you so much for your kind words my staff and I really appreciate it. I was so happy to hear that you enjoyed your New Year's with us here at The Best Western Plus Sandcastle. I am truly lucky to have a great group of individuals that genuinely care about each and every guest that walks through our doors. I hope that you will be returning one day in the near future so that we might have another opportunity to serve you. Wishing you a happy and healthy New Year. Yours In Hospitality, Jason C. General Manager

"Wonderful ocean front hotel!"

5
User 15/01/2018

We had a wonderful stay at this hotel! The staff was great from the moment we arrived. We had several bags and a nice gentleman at the desk insisted on lightening our load and offered to bring them to our room for us. We came to find out that he was the general manager. He was so kind and accommodating to all of our needs! Our room was excellent—very clean & spacious and had everything we needed (big TV, fridge, microwave, closet, and balcony). The ocean front balcony was the best!! It was very private and we had the most beautiful beach view! It is the off season, but it was still great to sit out on the balcony and watch the waves roll in. We even had a storm roll in on the beach and it was so cool to watch it come in (see photos). Beds were really comfortable & breakfast was delicious. A super convenient location too. We could not have asked for a better hotel. Would definitely stay here again!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello! My name is Jason and I am the General Manager here at the Best Western Plus Sandcastle. I wanted to take this opportunity to thank you for taking the time out of your busy day to share your thoughts about your most recent trip to Virginia Beach. My staff and I were so happy to find out that you enjoyed your time with us. We are very lucky to have a clean and comfortable hotel that boasts fantastic views over the Atlantic Ocean. It is our goal to reach the number 1 spot on Trip Advisor and i do believe we are well on our way. Please don't hesitate to call me directly the next time your plans bring you to the Virginia Beach oceanfront so that I might have another opportunity to assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Super Hotel!"

5
User 11/01/2018

We've stayed at this hotel for the past 3 years,and every year it gets better,starting with the fresh smelling lobby and the rooms are very clean and spacious. The staff are always very nice and helpful. We love the breakfast buffet .my wife and I started staying here first,the past year our daughter came and brought our first grandchild,she was a bit scared of the water,but she loved the sand!this year our brother and his family will be joining us. Thank You So Much for having such a wonderful hotel and staff! See you in July 2018...Dennis H.

"Clean room with an amazing view!"

5
laurafish_9, Mexico, Missouri 06/01/2018

I stayed at the Sandcastle last weekend and I couldn't have asked for a better experience! I was in visiting my fiancé who is stationed in Norfolk. We booked a king room which had plenty of space and the bed was super comfortable. The room was very clean and the housekeeping staff was wonderful. The balcony was a good size and has an awesome view of the ocean and the pier! We were even able to see some dolphins from our window in the mornings. Expect some air traffic noise in the morning during the week from NAS Oceana, but being Navy ourselves, this didn't bother us. The attached parking garage is very convenient as well. The hotel has some wear and tear that should be expected from a beachfront hotel with high traffic. Overall I didn't have a single complaint during our stay. I was able to book our entire 4 night stay for $258 thanks to an Expedia Black Friday deal and I'd say it's one of the biggest steals I've ever scored. It helped make for the perfect romantic weekend. I would recommend the Sandcastle to anyone and I'm sure I'll be back next time I'm in town!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take this opportunity to thank you for staying with us and for taking the time out of your day to share your thoughts with us. We were all very happy to hear that you had a great time with us. You need to return in the summer when the weather is sweet and you can chill on the balcony or down at the sand. Please don't' hesitate to contact me in the future so that I might have the opportunity to assist you. Have a wonderful Holiday season. Jason C. General Manager

"Okay overall"

3
User 06/01/2018

Perfect location. Amazing view from 9th floor...overlooking beach and boardwalk. Parking garage incredibly tight. Breakfast difficult to eat vegetarian or healthy...federal case to get a packet of peanut butter. Brown smears all over balcony curtain, lamps stained and rusty. Pool closed entire visit.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts. I was sorry when I found out that we did not to exceed your expectations. I would truly love the opportunity to win back your business. Please feel free to contact me via email or telephone so that we might have the opportunity to discuss this in further detail. I hope you are having a great start to the new year. Looking forward to hearing from you. Best, Jason C. General Manager

"LOVED IT!"

5
User 04/01/2018

Our room and the hotel was beautiful! We came in December and loved the decorations. The breakfast was also great! My favorite hotel! Highly recommended! Great views during the holidays beautiful lights on the boardwalk for viewing from the room

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a wonderful review! Thank you so much for staying with us and for taking the time out of your day to share your thoughts with us. We believe we have a really good thing going on here and we only plan on improving. We have some wonderful plans for the future regarding a little face lift and some bathroom upgrades. I would also like to thank you for your kind words, my staff and I really appreciate them. Please don't hesitate to contact me directly the next time your plans bring you to the beach so that I might have the opportunity to personally assist you. Yours In Hospitality, Jason C. General Manager

"Pleasantly Surprised"

5
WowieS, Iowa 03/01/2018

We've seen this beachfront hotel when visiting the area. I love the bright colored exterior. We decided to stay, though it was December, in the hotel, based on outside appearances alone. We were not disappointed! The staff was most courteous, each time we bumped into them or reached out to them. Breakfast was hot and delicious. The lounge was delightful and took the sting out of the end of our trip. Will definitely stay again.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello! My name is Jason and I am the General Manager at The Best Western Plus Sandcastle in Virginia Beach, Virginia. I wanted to take this opportunity to thank you for not only staying with us but for taking the time out of your day to share your thoughts about your experience. We are very lucky to offer a fantastic free hot breakfast buffet for our valued guests. I was very glad to hear that you enjoyed it and it was kept up well. We hope you will be returning in the near future so that we might have another opportunity to serve you. Wishing you a very Merry Christmas! Best, Jason C. General Manager

"Good Facility, Great location"

4
User 03/01/2018

For a BW+ we expected better quality after viewing the website and pictures of the hotel, but this is a well used location, near the pier. Could use more attention to detail, hallways looked dingy, lobby could be decorated with more zest (looks tired). Pool down for maintenance when we were there. Our room was spacious, the heating worked very well on extremely cold days, staff was friendly, the breakfast was excellent.

"BAIT AND SWITCH NEW YEARS EVE"

1
TheLionWillSpeak, VA 02/01/2018

So this year my wife and I decided to take are two children to Virginia Beach for New Years with the idea of basically hanging out at the hotel enjoy the indoor heated pool , relaxing and ordering pizza . We just wanted to bring in the new year somewhere other then home . I called two days before I was to arrive and ask twice to confirm the pool was open ( one of the big reason we booked here ) . Sure enough the pool was good to go . I booked following are conversation. The following day I convinced other family (with children ) to book as well . We all show up the following day . At check in first thing I ask is “pool still open ?“ ..... NOPE it's closed . I say to the clerk well we booked solely on the pool being open what can we do .. nothing sorry . Feeling very disappointed and duped I take my room keys and break the news . Everyone was upset but we decided to make the best of it . We stayed on the 4th floor . Parking was plentiful but very tight . First thing I notice is trash literally in front of the door to enter the hallway (nice ) . We walk around the trash and lucky for us are room was very close by . I swipe the key push the door open and BAMMM!! Top of the door rips out the wall . I immediately look at my family and apologized for booking this hotel . We move are things in and call the front desk . They said there “maintenance man “ was on the way . before he arrives I look at the door . I immediately recognize that 1. There's suppose to be two screws holding it . I see only one dangling and 2. The top of the wall looks like it's been eating it away from the damage for awhile . I walked out the room and went to grab the rest of are things . I come back and my wife said he fixed it ( wow that was fast ) . I turn around and see one screw holding it in . Are you kidding me ! Ten minutes later door starts popping again . I went to the lobby showed video and got the same blank look as before at check in . They did how ever offer to move me but here's the catch it was lower floor and pretty much in front of the elevator ( yeah im sure that's a quite room to have on New Year's Eve) I declined and went back to the dreadfully slow elevator which had a banner inside that said “your care is are concern , and your smile is are reward “ I busted out laughing. This was the only thing so far that made me smile . At check out the next morning one of the same clerks was there he didn't make eye contact with me and was super short . He didn't bother asking how my stay was I'm sure he already knew . Happy new year sand castle , thanks for the great memories and wasted money . Ps don't stay in 402

"New Years weekend vacation"

5
chrismtaylor44601, Alliance, Ohio 02/01/2018

My husband and I got in late and the staff was very friendly and very eager to help us. Our room was clean, bed was very comfy. The view was awesome. My husband loved the sunrise as did I. We were within walking distance to anything we needed or wanted. The breakfast buffet was awesome and delicious. Ocean's 14 (restaurant attached to hotel) had excellent service. Checkout was easy and fast. Thank you for such a nice weekend

"Exceeded expectations!!"

5
Tricia J, Honolulu, United States 27/12/2017

The staff at the Best Western Sandcastle were AWESOME!!! I stayed there for over 50 days and they made me feel like family. I had some issues with my internet and heater not working but their maintenance was available to fix it very promptly. They cleaned my room daily AND checked if I needed things in the evening. The best part is the workout room faces the beach so you can run on the treadmill and imagine it's the beach during the Winter season! The price is right and I would highly recommend anyone stay here!

"Only if the price is cheap "

2
TlvGilad, tlv 27/12/2017

The location is good. Facing the beach. If you pay extra you can enjoy the beach view. The local restaurant was surprisingly good with a great burger. Nevertheless It's an outdated hotel that needs TLC. It is neither a romantic place not a resort. The rooms are clean and cars not biger than a minivan with no cargo on the roof can find parking there. Breakfast is all American. Pool is small and deep. Not for children with out supervision (baby's pool seats on toop of it). It's a good hotel for a stop on the way somewhere if the price is cheap or if you just sleep there and spend the day out. I wont go there for a vacation.

"Christmas Lights"

4
User 26/12/2017

The check in clerk was very good. She helped us with everything we needed. The room was clean and the view was wonderful. We were drinking coffee on the balcony early in the morning when we spotted a school of porpoises, it was a nice surprise. The breakfast was good and it had a nice variety of items to chose from the room was kind of small though. There is a very well supplied 24hour coffee station in the lobby we just loved. The only problem was beware of the woman in a station close to it saying she could get us free dinners, lunches, cruises in exchange for a 120 min presentation to get people to buy things like time shares. It was very annoying. The parking deck is very tight especially if you a large vehicle. Overall we really enjoyed our stay and we plan to stay here again in the future.

"Christmas visit"

5
Mark B, Fredericksburg, Virginia 26/12/2017

We stayed for 2 nights over the Christmas holiday, and really enjoyed the hotel. It was clean, super friendly staff, easy parking, and excellent breakfast. Our room had a balcony facing the beautiful ocean. We plan to return!

"Christmas vacation"

5
donnan317, Wilmington, Delaware 25/12/2017

A wonderful Christmas vacation, I love my stay and I most definitely will be coming back thank you for a wonderful Christmas Vacation I really needed to get away and relax and that's what I did Thank you best western

"Very nice"

4
martagR3416ND, SOUTH HILL, United States 21/12/2017

Very nice, clean rooms. The view was incredible. The staff were polite and answered questions we had about other place to visit around the area. The pool was nice, not as fancy as other hotels, but served the purpose!

"Love! "

5
User 21/12/2017

The room was very clean when we walked in and the ocean front is so beautiful and you walk right out on the deck to the ocean. Very welcoming greeters and great customer service through my whole visit!

"Stay here!!!!!!?"

5
atlantabrave, Atlanta, Georgia 21/12/2017

This oceanfront hotel has everything you need. Customer service from everyone at properties was 5 star! Breakfast was fantastic. Pool excellent loved staff. Room clean and beautiful. Great place for Christmas week. Thank you best Western

"EPIC"

5
User 20/12/2017

The staff was excellent, and the rooms were most bodacious! If you're ever in VA Beach stay here it was really great service wise as well! When I wasn't in the room I was on the balcony enjoying a fantastic view of the ocean and it was really easy to get to different parts of the city from this one spot. It was also close to a every single prime location and especially close to the beach!

"Good stuff"

5
User 19/12/2017

Nice hotel with nice service! I appreciate this hotel: the walls, the floors, the ceiling, and the sink as well. There was a really dope view out of the window and it was cool to have a balcony on the room. Can't say the same for TripAdvisor tho... it lowkey sucks.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. It truly was our pleasure having you as our valued guest. We look forward to your return and wish you a very Merry Christmas and a healthy and happy new year. Happy Holidays, Jason C. General Manager

"Nice for the price!"

5
Natalie C, Ozark, Missouri 12/12/2017

A very nice hotel for the price! We were here in December and the fireplaces were going. The breakfast is awesome! Love the view of the ocean from our own private balcony. Wish the weather could have been a little warmer and drier to enjoy the beach, but the staff were very friendly and accommodating.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. It truly was our pleasure having you as our valued guest. We look forward to your return and wish you a very Merry Christmas and a healthy and happy new year. Happy Holidays, Jason C. General Manager

"Great Stay at Virginia Beach, VA"

5
121christineo, New Haven, Connecticut 12/12/2017

I attended my granddaughter's graduation and stayed at the Best Western Plus Sandcastle on the Beach. Great location with full view of ocean, very comfortable room, very nice staff. The heat wasn't working but once we notified front desk, problem fixed immediately. I wish I had more time at the hotel to enjoy more of the amenities. Great time of year to go. Holiday lights lined the boardwalk which was simply beautiful.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take this opportunity to thank you for staying with us and for taking the time out of your day to share your thoughts with us. We were all very happy to hear that you had a great time with us. You need to return in the summer when the weather is sweet and you can chill on the balcony or down at the sand. Please don't' hesitate to contact me in the future so that I might have the opportunity to assist you. Have a wonderful Holiday season.

"Not bad"

5
User 11/12/2017

Probably stay there again, breakfast was pretty good and room was cleaned very well. Had family stay at the other Best Western at the same time, they were disappointed at there stay and regretted not booking it at the sandcastle best western.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take this opportunity to thank you for staying with us and for taking the time out of your day to share your thoughts with us. We were all very happy to hear that you had a great time with us. You need to return in the summer when the weather is sweet and you can chill on the balcony or down at the sand. Please don't' hesitate to contact me in the future so that I might have the opportunity to assist you. Have a wonderful Holiday season. Jason C. General Manager

"A comfortable stay"

3
I1694GZcraigw, Portsmouth, Virginia, United States 11/12/2017

The hotel is older but still very pleasant to stay in. The staff were all smiling and offered to help at any meeting. The king bed was comfortable and had plenty of pillows. The in-room bath was small, on the order of an apartment sized bath. As a comment on how I feel about this hotel, I've stayed here before and I'll stay here again.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Wonderful review! Thank you so much for taking the time out of your busy holiday schedule to share your thoughts with us. I was very happy to hear that you found our staff to be friendly and accommodating. We want every guest that walks the door to feel like a part of our extended family. We hope you have a fantastic and safe Holiday Season and a very Happy New Year. See you soon. Best Regards, Jason C. General Manager

"Best Western Sandcastle Review"

5
670charleneg, Virginia Beach, United States 11/12/2017

We had a wonderful stay at the Best Western Sandcastle in December. The staff were wonderful. The restaurant was great. The continental breakfast was amazing. My daughter wanted hot chocolate for breakfast but we couldn't find it on the bar. A young man who took our tickets for breakfast looked all over the hotel for a packet of hot chocolate mix for my daughter. It really made her day and mine that he went out of his way to find hot chocolate for her. Thank you for caring enough to look for hot chocolate for a 5 year old little girl.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
But of course. We try to ensure that each and every guest, whether she's a cute little 5 year old or a 65 year old man, gets everything they need while they are with us. I am very lucky to have so many wonderful team players here that truly enjoy taking care of our guests. We look forward to having you back very soon. Best Regards, Jason C. General Manager

"Enjoyed my stay!"

5
ndemcenco, Leesburg, Virginia 07/12/2017

I enjoyed my 5 night stay in this hotel, the service was good and awesome breakfast. Friendly staff I recommend this hotel to anyone. I plan to come back next summer with my family and have a good, comfortable stay again.

"stay after surgery"

5
akanikki72, Hertford, North Carolina 07/12/2017

the room was great the staff was so helpful. but they did not have a wheel chair for customer use. I had surgery at a near by facility and the doctor requested I stay in the area, the hotel didn't have a wheel chair I could use to get to my room on the 6th floor. The desk attendant said if she had known she would have bought her grandmas for me, very nice of her. the desk attendants Angie and Imani were very nice and helpful. Other than no wheelchair, I have not one complaint.

"Vacation with 3 generations"

4
purple131017, Cleveland, Ohio 06/12/2017

We had a great time. The hotel was nice. No real complaints except there was no real shallow end of the pool for kids or adults (small kids pool for toddlers) everything was 5ft and over. The staff was super friendly. Perfect location, right in the heart of the strip. Everyone really enjoyed their stay. We would stay again. Was worth the money.

"great affordable place"

5
User 05/12/2017

great deal for the price, awesome breakfast, great view of ocean and proximity to board walk and pier can not be beat. it is making me type more to leave this review, so I will keep typing but that is all I really have to say

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to express our gratitude for your kind words and for staying with us. It was truly a pleasure having you as our guests. I was so excited to hear that you enjoyed your time with us. We look forward to your return. Have a great day. Best Regards, Jason C. General Manager

"amazing stay"

5
486selinaa, Mesa, United States 05/12/2017

very kind staff, love how clean it was super helpful. parking was hard at times. booked a stay for 2 nights 3 days ended up staying 3 nights 4 days and they were able to make the booking with no problem.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to take the time to thank you for your review and for choosing to stay with us here at The Best Western Plus Sandcastle. I was so pleased to hear that you found our staff to be friendly and accommodating. I hope that the next time your plans bring you to the Virginia Beach you will be returning for another stay with us. We would love to have you that's for sure. Yours In Hospitality, Jason C. General Manager

"Great thanksgiving trip. We will hopefully repeat next year."

5
User 30/11/2017

Loved the entire stay. Good meals, friendly staff we were really pleasantly surprised with how nice the room was. Have stayed on the upper pricier end of the boardwalk and realized that we had been very mistaken. Good value.

"Beach Front hotel review"

5
Q9697VHfrankt, Cleveland, Ohio, United States 30/11/2017

This is the second time we stayed at this hotel with in the last three year and both stays were very comfortable, pleasant and all the services were all very good. The free breakfast that is provided which has a good variety and usually fresh.

"Excellent!"

5
335camdenc, Pittsburgh, United States 30/11/2017

Front desk staff is welcoming and helpful. Breakfast was disappointing but the rest of the hotel made up for it. Rooms were very clean and the hotel seemed to be recently remodeled. Location was excellent!

"I Can Not...."

1
C692AGadrianf, Virginia Beach, United States 30/11/2017

I was there for a Pop Warner competition and the hotel was extremely dirty. The breakfast was extremely nasty. As a chef, I could tell the food was frozen and then warmed up in the oven. They could only place a small amount of food on the buffet due to warming the food up in the oven. You could see that the kitchen was very small, with two staff members working. This confirmed the food was being warmed up, plus you could see them taking food out of the oven. That's how small the kitchen is. The breakfast upset my daughter's stomach. The bath towels had stains on them and the dinning room was dirty with sticky floors. This hotel is very old and dated. I would not being staying their again!

"Thanksgiving Holiday"

5
BeingKapil, New Delhi, Delhi, India 29/11/2017

- Very friendly staff - Parking was very convenient - location was and add on - awesome view from the balcony - comfortable beds - neat and clean room and washroom - room decor was fantastic - In-house facilities like access to BoardWalk and Beachfront is excellent. - Restraunt also very nice you get 10% additional discounts if you show your room key, also Fried Chicken with mashed Potatoes is must try dish there. Over we had a very good time and likely to visit them again!! Special mention for sending my phone via courier which I forgot during my stay. Mind blowing hospitality.

"Fair"

4
User 20/11/2017

I used my rewards points and was still charged a fee,it was a free night but not so free,If you are expecting something more than what the webb shows dont,the rooms were clean,and the bed eas comfortable sleeping

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for taking the time out of your day to share your thoughts about your recent trip to Virginia Beach and The Best Western Plus Sandcastle. I plan on looking into your folio and will reimburse you any charges that were unwarranted. I was happy to hear that you found our rooms to be clean and comfortable. Please don't hesitate to contact me should you have any questions regarding your bill. Best Regards, Jason C. General Manager

"Terrific place to stay"

5
francisr920, pittsburg, United States 16/11/2017

We really enjoyed our stay at the Sandcastle. A few short steps and we were on the boardwalk after enjoying a full breakfast with Angie and her crew. We could sit on our balcony and enjoy everything from the comfort of our room. The entire staff was extremely courteous and helpful. Definitely will be my choice of hotels in the future.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us. The next time your plans bring you to the oceanfront we surely hope you will be returning for another stay with us. Yours In Hospitality, Jason C. General Manager

"Overall stay"

3
djs1020, Abington, Massachusetts 12/11/2017

Overall, our stay was good. We did have a problem with constant noise from the room above us, but after I called the front desk, and they said they would take care of it, they did. Good job. On the other hand, the breakfast buff was very disorganized and the food was stone cold. The coffee was on one side of the room, the cream on the other side and the juice in the middle. The omelet station was around the corner. I watched the people's faces as their made to order omelet was brought to them. All the faces read...is this it?? The omelet was so thin, you could read thru it.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing to stay with us here at The Best Western Plus Sandcastle. I wasn't very happy to read about your the experience you had with breakfast We typically receive great reviews regarding our free hot breakfast buffet so i was a little surprised when I read your review. I like to use our reviews as a way to help make our hotel better. I will most certainly look into this so that we don't have these issues again. Thank you for taking the time out of your day to share your thoughts and to help us get better. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Dirty conference facility"

2
User 12/11/2017

Filthy and cold food/area for breakfast. Conference room kitchen filthy. Room key cards stopped working twice in 2 days. Room was ok clean, bathroom nasty grout. Coffee thick, nasty smelling in breakfast area. Can't imagine health department passes the restaurant area breakfast is served.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your day to share your thoughts about your recent trip to Virginia Beach. I was very disappointed to discover how your stay went while you were here. I use all the reviews we receive as a tool to help us improve upon the service and product we offer our guests. I can assure you I am addressing these issues and will not allow this to happen to another one of our guests. I would most certainly like the opportunity to win back your business. Please contact me at your convenience so we can discuss this in further detail. Yours In Hospitality, Jason C. General Manager

"Beach Break Bummer"

3
CDARLYN, Baltimore, Maryland 12/11/2017

Not a great choice, and probably not the worse, I just wasn't impressed. Chose this hotel for a one night stay passing through town and I'm glad it was only for one night. View was great looking out over the ocean's pier but I couldn't enjoy the sound of the ocean waves because of the loud intoxicated patrons at the restaurant/bar below the hotel rooms. A room with two queen beds was tight for four ppl (three being kids), and did not give us much room to maneuver around. Hallways we're gloomy, musky and very long. We rented a 4 seater bike from the store on the first level of the hotel, enjoyed a swim at the beach and walked out on the pier. We spent the evening at the amusement park, just a short walk from hotel. I remember housekeeping attendants being very friendly...unlike the front desk clerks at check-in. My kids said breakfast was good and there is a large parking garage attached to hotel. The hotel has a great appearance, it just didn't have everything I needed or wanted.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take a moment to apologize for not exceeding your expectations. Most of our guests really enjoy staying here so I was upset to hear that we didn't provide you with the service or product that you deserve. I would love to win back your business, this being said, please feel free to contact me via email or by phone so we can discuss this opportunity. Best Regards, Jason C. General Manager

"Good hotel, good value"

5
User 11/11/2017

My room was spacious, clean, and had a beautiful Oceanside view, with a balcony you could go out on. Every member of the staff courteous and respectful. Having two restaurants and a shop on site were very convenient. .

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a great review! Thank you so much for taking the time out of your day to share this with us! I was so happy to hear that the birthday girl liked seeing her name in lights on the marquee. We are very lucky to have some super kind folks working together here. We look forward to your return. Best Regards, Jason C. General Manager

"Vacation "

4
jager177, Waterbury, Connecticut 09/11/2017

Very nice place great location beaches are very clean people are friendly clean rooms pool should be shallower but the kids loved it will definitely be going back this year can't wait for all the great places to eat

"The Staff make this hotel a stand out!"

5
Bonnie P, Hackensack, New Jersey 08/11/2017

I was VERY happy with my 4 night stay here... EVERY SINGLE employee I saw greeted me with a smile! Everyone from the maintenance guy who saw my hands full and went back to hold the door open for me, to the front desk agent who gave me suggestions for dining and live music! All staff that crossed my path were wonderful!

"Awesome "

5
TiffCook1984, Oak Hill, West Virginia 06/11/2017

Room facing the ocean, everything we needed was beyond met, made a simple request to have a small note saying happy birthday for my daughter and they stepped it up and put it on their sign for the whole weekend and she thought that was the coolest thing ever! We will be back on our next trip!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a great review! Thank you so much for taking the time out of your day to share this with us! I was so happy to hear that the birthday girl liked seeing her name in lights on the marquee. We are very lucky to have some super kind folks working together here. We look forward to your return. Best Regards, Jason C. General Manager

"Wish I would have stayed longer!"

5
jennifer b, Harrisburg, Pennsylvania 06/11/2017

The husband and I decided to spend a few days in Virginia for a quick vacation. We had a wonderful time at each of our stops, however I only wish I would have stayed in Virginia Beach at the BW Sandcastle longer. Each hotel staff member we encountered (check-in, check-out, breakfast) made us feel so welcome. Our room was clean and had an amazing view ... did not want to leave and definitely plan to return!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to take the time to thank you for your review and for choosing to stay with us here at The Best Western Plus Sandcastle. I was so pleased to hear that you found our staff to be friendly and accommodating. I hope that the next time your plans bring you to the Virginia Beach you will be returning for another stay with us. We would love to have you that's for sure. Yours In Hospitality, Jason C. General Manager

"Just Fabulous!"

5
satkins1204, Millville, DE 06/11/2017

My family has stayed at the Best Western Plus Sandcastle multiple times; and we just love it. The staff is friendly. The free breakfast is always hot and delicious. The free coffee in the lobby is good. My daughter just LOVES the indoor pool and the ocean view. We WILL be returning.

"Best breakfast that exceeded my expectations!"

5
AnalyzeTheVisit, Lexington Park, Maryland 02/11/2017

Shina is an exceptional cook who makes incredible grits and french toast that are absolutely delicious! Angela has a charming/friendly personality who makes all guests feel welcome to enjoy a winning breakfast! Brad is the ultimate customer receptionist who is an information resource specialist who knows the hotel business and happenings of Virginia Beach. The indoor pool is very well kept, relaxing and refreshing! Enjoyed the balcony breathtaking views of the sun rise over the Atlantic Ocean! Thank you for the wonderful getaway for me and my bride! Fred & Sandi

"Weekend getaway"

5
SONIA L, Wheaton-Glenmont 29/10/2017

The staff was friendly, the room wad beautiful, the view spectacular, and the coffee wad delicious!! So close to the beach, it was a nice weekend getaway Will definitely do this again but will stay her again for sure

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to express our gratitude for your kind words and for staying with us. It was truly a pleasure having you as our guests. I was so excited to hear that you enjoyed your time with us. We look forward to your return. Have a great day. Best Regards, Jason C. General Manager

"Great getaway"

4
User 26/10/2017

It was a nice, quiet stay. Beautiful view of the ocean and loved watching the sunrise and dolphins out on the beach. Breakfast was great and Angela, I believe that was her name, was very helpful getting us all what we needed at breakfast. She is a great hostess.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a nice review! Thank you so much for sharing with us. We love hearing from our guests because we use these reviews as a tool to help us improve upon the service we offer our guests. We want to reach the #1 spot on Trip Advisor and I do believe that if we keep up the good work, we will get there very soon. We hope to see you in the future. Best Regards, Jason C. General Manager

"A nice oceanfront hotel for the price"

4
jacquelinedR2091PD, Pittsburgh, United States 25/10/2017

A good value for off season - we stayed in October. Breakfast was not the best but we enjoyed our stay. Oceanfront balcony room was great! The indoor pool was nice and clean. Pool is enclosed in a glass/plexiglass sunroom so on chilly days you can swim but still enjoy the sun.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a wonderful and candid review! Thank you so much for sharing with us. We were so very happy to hear that you enjoyed your stay with us. We are on a mission to reach the #1 Spot on Trip Advisor and I do believe that with guests such as yourself and associates like the kind we have working here, we will surely reach our goal. Best Regards, Jason C. General Manager

"Oceanfront pleasure"

2
Roger C, West Grove, PA 24/10/2017

Good bed, bring your own pillows. I've had a worse experience at the BW inn near Johns Hopkins hospital when my wife had a hip replacement. A friend of my wife recommended the Sandcastle which I agreed to try. I'm retired and require more comforts than this property provided.

BestWesternHotels, Corporate at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Tub with a view"

5
User 23/10/2017

1 night staycation for my lady and I. We had room 901. There is a huge jetted tub right against the window overlooking the ocean, and a great balcony. The room was spotless and the bathroom was like a spa. We slept sooooo gooood. Great spot! Great staff! The GM Jason knows all the cool spots.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you and your lovely lady for staying with us. I was so happy to hear that you enjoyed your one night get away. We try very hard on a daily basis to ensure that all of our valued guests receive a clean and comfortable room and that they feel as if they are a part of our extended family. We greatly appreciate you taking the time out of your busy to day to help us spread the world about The Best Western Plus Sandcastle. We hope you will be returning in the very near future. Yours In Hospitality, Jason C. General Manager

"One night getaway"

1
Stacey V, Colonial Heights Virginia 22/10/2017

Well to start ..at check in ..there was an issue because whoever took the reservation spelled the name wrong.. plus when we arrived it was considered a no-show! because he (Isaiah) said we were arriving at 2 AM that's what the manager said which was wrong should've been 2 PM on the 21st which was Saturday. We are still here in room 618. And the manager said Isaiah was the one that did the reservation she found the issue and fixed it. She did offer us a late checkout but it's 8AM Sunday morning now and we probably will leave before even though we have till 1 o'clock. We go down at 7:30 AM for breakfast this morning.. there was scrambled eggs sausage links,bacon,French toast and the only thing that was hot was the bowl of grits! everything else went in the trash because it was cold. I had to even ask where the milk was they never set it out. Then the short lady came in to bring a pan of biscuits no gloves whatsoever hugging the tray against her clothing that was nasty. So overall the breakfast was terrible! I came straight to the room and called the front desk and let her know about that! she said the manager won't be in till 1130 and I would need to speak to her. but we will be gone by then so that's why I figured I would just do a review! Plus the toilet in the room where we stayed room 618 every time you flush it it makes a awful loud sound never heard such A noise like that before. It was very annoying. the coffee was terrible plus I noticed they had no decaf(out of order) which I don't drink that anyway the coffee was really weak for the regular brand it was almost like water. So overall everything else was OK My view was great but could've been a better stay! Won't be back!!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to apologize for not exceeding your expectations and for the issues you had with your reservation. As I am sure you have read our other reviews, we usually make our guests very happy and content. We obviously dropped the ball on you and I would sincerely welcome winning back your business. This being said, please give me a call or shoot me an email so we can discuss this opportunity in greater detail. Yours In Hospitality, Jason C. General Manager

"Best stay at Best Western Sandcastle"

4
User 19/10/2017

We had a three night stay at the Sandcastle Beachfront and very much enjoyed the room, atmosphere and location of the Hotel. It was well maintained and staff was very helpful and courteous. On arrival we requested a higher-floor room and were quickly accommodated up to the 7th floor. The Furniture was in excellent shape and beds were both good (on the verge of too soft, but for vacation it was proper and relaxing). The sink was outside the bathroom so you could access it anytime, but it also gave a cramped feeling to the washroom facilities. Obviously the view from the balcony was amazing--the ocean-left to right all the way. It would have been nice to have a sliding glass door instead of a traditional door (but that may just be a result of the air conditioner). We took advantage of the "Taco Tuesday" at the hotel's restaurant, Oceans 14, and had a great evening of drinks and eats on the waterfront. The fitness room was sparse, but minimally adequate for a workout. It needs an update on the weight machine. I've always had good luck with the Best Western Plus brand, and this location strengthened my confidence in them.

"All right stay"

4
christy k, Eatern Oregon 18/10/2017

The price was fine and the staff was great but the room needs attention from the dirty bathroom door to the tiles on the ceiling. They recommended a great dinner restaurant and had a po which we didn't use. The location is great!

"Nice place to stay with a great breakfast"

4
Roadrunner4C7, Concord, Virginia 18/10/2017

Arrived in late September to find our room's air conditioner didn't work. We were immediately moved to another room with a working air conditioner. Bathroom had been recently redone. We enjoyed their breakfast three mornings in a row. Great buffet with plenty of good food. A great staff just waiting to help you. They even had a chef Latoya to prepare omlets of your choice. All of their rooms offer a view of the boardwalk, beach and ocean.

"From one name to another."

4
dialam, Ct 18/10/2017

My family and I had gone to this hotel many years ago. It was called the "Sandcastle Resort". It was very nice. Clean, and every room had a water front view with balcony. The pool at that time was not very big or nice looking, However it was ok for kids who are afraid of the ocean (young kids). Nice part of the beach and caravel next door. Parking was good (for nothing bigger than a van (low roof). It was very good for 4 to 5 days trying to get everything in. It was in the middle of it all. Over all good time. P.S. Bush Gardens was about 30 min a way.

"Getaway"

5
Debra M, Greenville, United States 18/10/2017

We have stayed at this hotel every since our kids was young . Now that they have grown Hubby & I still use this hotel . You walk into a Clean Friendly Lobby They will try the best to get you into a room quickly & if you have a preference they try to get it for you . The Rooms are clean, stocked coffee for the coffee pot in ur room . Shower is stocked with soap & shampoo incase you forgot to pack them . The View when you walk out onto ur balcony is Breathless .

"Excellent , except for the grump young guy at the desk.Change your attitude."

3
acquafe40, Toronto, Canada 05/10/2017

Caa from. Canada/Stayed in motel side across the road.Great property.Clean room.Parking was close to our room eye on the van.Staff were great.Tried to charge me for roll-a-way even after negotiating it into rate.Nice try. Ran away from Day Inn down the street at 1000 Atlantic what a dump.Thank you Best Western you win again!

"Ms Sandra Evans"

5
Sandra E, Brookhaven, Pennsylvania, United States 04/10/2017

Great hotel. Love breakfast it was so good so much food everybody was so nice Hotel was so clean definitely would go again. Love the pool it was so nice went to the exercise room that was nice also. Love the room it was so nice and clean

"Virginia Beach is fantastic!!!"

5
sandsnglobe, Kane, Pennsylvania 04/10/2017

All of the Staff are so friendly & helpful. Betty and Kierra were great at the front desk. Rooms have all been remodeled & are beautiful. The oceanfront rooms with private balcony are the best. Breakfast is beyond words. I have never had a breakfast buffet with so many options. The location is great. Right on the beach & the shopping and nightlife are everywhere you look. I would highly recommend you choose this hotel when coming to Virginia Beach!!

"My wife and I celebrated her October 2nd birthday at Bestwestern Sandcastle."

5
Surprising-Virginia, Suffolk, Virginia, USA 04/10/2017

We really enjoyed the first few October days at the Bestwestern Sandcastle as my wife's birthday coincided with the Neptune Festival and world championship sand sculpting competition. We were on the 8th floor and had a wonderful view from the balcony (or lanai) of all the vendors and shoppers on the boardwalk. The room was spotless, had large comfortable queen beds, a great television with a "Million" channels to choose from and an even better bath room and shower. We had a refrigerator, microwave and an in room safe. Breakfast tickets were included in the room cost and the 7:00 AM food was very good - much better than the typical free breakfast at some hotels. The coffee was lousy. Some type of grinder poured out a lightly colored hot liquid which tried to pass as coffee, BUT NO !! I like the dark brew. A word of caution: Do not rent bicycles or any wheeled pedal type of mover from the clerk at the beach hotel exit. The guy will happily take your $20.00 plus tax and give you a broken machine and then say to you: "Well you wanted a work-out didn't you?' This was the only down point to an otherwise great trip. It was a shame the bicycle guy was so insulting to my wife, and it was even on her birthday. I know we are old, but the guy could have cautioned us or something like that. We had the TRI-Bike for less than 5 minutes on a one hour contract. Wouldn't you think we'd a least get a dollar or two back?

"Absolutely love va beach "

5
User 03/10/2017

Rooms were very nice and clean. Beds were comfortable. Great view and close to everything. Breakfast was delicious . Definitely will come back. There were two restaurants and a ice cream shop in hotel and a gift shop/store too.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review. We were all so happy to hear that you enjoyed your time with us and at the beach. Our breakfast, which is a full hot buffet is one of the best free breakfasts around and our staff truly cares about our guests. We hope that you will be returning in the near future. Best Regards, Jason C. General Manager

"Virginia Beach"

4
zakariasb2017, Baltimore, Maryland 28/09/2017

We really enjoyed our stay at your hotel. That breakfast was great and the coffee in the lobby was a nice convenience. Our room was located close to all your amenities. Indoor pool, exercise room, ice machine and breakfast. That only things I did not like was the fact that you did not have a hot tub, the AC leaked on the deck and the bathroom layout was very tight so I kept banging. My elbow when I would sit on the toilet.other then that the place was great.

"friendly staff"

5
User 28/09/2017

perfect ocean front views! rooms were clean. on-sight breakfast w lots of choices. have stayed here each year for approx. 5 years and will book again for next virginia beach vacation. super friendly staff!

"Best birthday trip"

5
Anna T, Richmond, United States 28/09/2017

Upgraded hot breakfast 5 star! Clean rooms, lots of space for 4 people. Ocean view is WOW. Saw Blue Angels air show. Great, accommodating staff- we had early check-in, late check-out. New Shopping Strip right across the street- arcades too. Everything needed for fantastic vacay right there. This is our 9th trip there and going again next month. We love, love staying there and no where else on VA Beach!

"Great Deluxe Suit"

4
Franics M, Beaver,Ohio 28/09/2017

Would have been a five with a sofa or soft chairs. This room was really nice with a great view right over the fishing pier.The breakfast included was awesome! The staff was awesome! Our room was 901 on top floor with nice view of the Ocean.

"Great & helpful Staff"

5
genepine, Altoona, Pennsylvania 27/09/2017

Front desk employees were very helpful to accommodate all my request & needs!!! Arrived early and they were so helpful, Betty & Alivia are very the best! Very clean room facing the Boardwalk & Ocean couldn't ask for anything better

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello! My name is Jason C. and I am the General Manager at The Best Western Plus Sandcastle in Virginia Beach, Virginia. I wanted to take a moment to express my thanks to you for choosing to stay with us and for taking the time to share your thoughts. I am very lucky to have a very caring and super friendly staff. We look forward to your return. Yours In Hospitality, Jason C. General Manager

"Nice clean room with friendly and helpful staff."

5
dclick1, Bridgewater, Virginia 21/09/2017

My wife and I picked the hotel because of the Tripadivor rating. Our room had two queen beds and it was Oceanfront. Nydia our house keeper was great and she keep the room clean. Rico, Imoni, and Tonya at the front desk made check in easy and answered question about VA beach. The whole hotel staff was great and super friendly. There was a free breakfast buffet which had the largest selection of items I have seen for a free breakfast. The hotel is right next to the beach, the boardwalk and the fishing pier. Also several nice restaurants are within walking distance. We will stay here again the next time we come to VA Beach.

"Could use some cleaning"

3
NancyDPA, Horsham, Pennsylvania 21/09/2017

We stayed at the Sandcastle for one night on our way home from North Carolina. The location could not be better, as we were right on the boardwalk and had a beautiful view of the ocean. The staff was very pleasant and helpful. But for some reason, we were given a handicapped room (which we did not need or ask for) and the bathroom was awful. I told them when I made the reservation that I did not need a handicapped room, but she said "well, the room is bigger." The way the rooms are set up, they really only benefit someone in a wheelchair. The sink was so small, there was no room on it for a cup or a toothbrush. There was mold or some other stuff growing on the walls and the wood around the mirror was rotting away. The hallway smelled very strongly of something I couldn't quite place. The price was reasonable and the location was good, but unfortunately we won't be staying there on our next visit.

"Great staff and location."

3
Misty M, Gassville, Arkansas 20/09/2017

The hotel for the most part was great. They even let us add on another day when we came a day early. They staff was excellent. Great location for the most part. The cons would be they didn't clean our room one day. We even had the tag on the door and made sure to stay out of the room. Also one night our key pad quit working on our door. We were locked out of our room for a good 40 minutes. So we got into our room around 11 pm. So that was crappy. The staff handled it as best as they could. There was a younger guy working and he was super helpful. They couldn't fix it that night so we couldn't use our own key until they following day, after they finally fixed it. I felt we should of been compensated for our room not being cleaned and then being locked out. Their breakfast was pretty great. I would think about staying here again. It wasn't they worst hotel but I've stayed in better.

"weekend getaway"

5
Sandra W, Hampton, Tennessee, United States 20/09/2017

Our stay at this hotel was great! Front desk attendants were friendly and helpful, the house keeper was so nice and did a good job, room was clean and comfortable. Love the location on the boardwalk and right at the pier. When we got home from our stay we noticed my nephew had left his special army jacket,I call back and the staff was so helpful they checked the lost and found and when it wasn't there they went one step further and checked with house keeping who found it under the pull out sofa. So thankful for all they did!!

"Great hotel!"

5
Luvsbnadancersmom, Chester, Virginia 19/09/2017

Everyone was very nice at the hotel! Imani and Betty at the front desk were friendly! The breakfast staff is amazing! NaDarius helped me a lot at breakfast and Shina did too! Everyone was great!! Even Zo in engineering helped us and was very friendly at the pool! The indoor pool is really nice!!! Has a great stay!!

"Affordable and fun"

4
M7471HJjoshuap, Virginia Beach, Virginia 14/09/2017

Best WesternSandcastle is conveniently located between the Virginia Beach fishing pier and the beach arcade ensuring fun for all ages. The perfect experience you need for the price you want, Best Western sandcastle.

"Nice stay"

5
Dmitriy L, Philadelphia, Pennsylvania 14/09/2017

This was our first time staying here and it was pretty good. Good services started just at check in, where we were served by Kierra and Mani. Easy access from our floor to the parking garage, nice to be able to easily use the stairs. Right on the beach by the pier, free breakfast with made-to-order omelettes, nice place to run on the boardwalk, within walking distance of all kinds of shops and restaurants, and close to a trolley stop. We didn't have any issues with any staff members (front desk, breakfast, cleaning crew) as everyone was very pleasant to us. I would certainly stay here again at a discounted rate.

"My 25th anniversary "

5
User 14/09/2017

This hotel was great! We had a ocean view room , the breakfast was the best I ever had! They had everything. The service was great the staff was always friendly and always willing to help. I will be back! Best stay ever!

"very friendly staff - great breakfasts - convenient parking"

5
wpcravath, Clarks Summit, Pennsylvania 13/09/2017

very friendly staff, very helpful - great breakfast buffet, good variety of hot and cold foods - convenient parking mostly under cover, great for unpacking and packing your vehicle. Location is close to many good eateries - driving is not necessary

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for sharing your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us. We are very lucky to have a group of associates working here that care so very much about the guest experience. The next time you are in town we expect to see you back here so we can take care of you again. Yours In Hospitality, Jason C. General Manager

"US Navy Annual Reunion"

5
rons1161, Pensacola, Florida 12/09/2017

Our annual Naval reunion with about 60 people, was held at this great hotel this September, and we will be back. The facility was located on a beautiful beach, with every kind of restaurant, and attraction within walking distance. Our entire crew praised the rooms for their cleanliness, the restaurant/bar for their service and prices, and the overall experience we enjoyed there for a week. The staff was especially helpful and so very professional. One of our elderly shipmates arrived a week early, and was very confused. This professional, and very caring staff went out of their way to make sure he was safe, and watched out for until the rest of us arrived. I want to commend Jan, Jason, Betty, Sheila, Keira, and the engineering crew for taking care of Pete. Thank you.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Young man, I remember you and your group fondly. Thank you so much for having your reunion here with us at The Best Western Plus Sandcastle. We really enjoyed having your group with us, and of course...Mr. Pete. We believe that taking care of our guests is top priority here. How can we have any fun if our guests aren't having any fun right? I hope that your group will be returning next year so that we might have another opportunity to serve you. Have a blessed day. Jason C. General Manager

"Beachfront "

4
User 07/09/2017

Great hotel! Super friendly staff! Every staff member had a smile on their face and the ones that I had a chance to interact with were extremely pleasant. Right on the boardwalk, so much to do! Perfect location. Rent a pedal cart/bike, so much fun. Breakfast was good, above average. The views were amazing from the 7th floor! My only complaint was the LOUD music/live entertainment when we were trying to go to sleep. I did call the front desk and was told that it was at their restaurant and would stop by 11pm.

"Family trip to beach"

4
User 07/09/2017

Good location! Right on the beach at the pier, can walk to anything you need. Outside needs some work, very nice people, Breakfast very busy and room is always very warm. Restaurant that is attached is not very professional, we walked out. Parking on site but tight. Indoor pool was handy when there was bad weather the first day there.

"Clean, Kid friendly, Great Location, Free Breakfast"

5
Shauna H, Leesburg, Virginia 06/09/2017

Our room up on the 7th floor was amazing and clean. The staff at the Hotel are so accommodating and kind. We stayed at the Wyndham down the street and it was nothing compared to this. The old parking attendant in the overflow parking made us feel so secure. We will never stay anywhere else now, we loved it here.

"polite"

5
arielfasthonda, Reading, Pennsylvania 06/09/2017

great location with fantastic breakfast nice people clean and comfortable good parking very asccomadating able willing and friendly would recommend and come back for a third second and third visit best location for delicious seafood

"Review"

3
richardhG5477CB, Midland, Virginia 06/09/2017

Overall the staff of the hotel we're great the location was right on the beach which my family really enjoyed however when it came time for my family to go to sleep we were not able because of the excessive noise from the adjacent room, The fighting was so excessive and vulgar that I had to remove my family from the environment so we left in the middle of the night.

"Worst hotel"

1
User 31/08/2017

I will never recommend this place to a friend. The worst hotel ever, from the front desk(receptionists) to the room was all disappointment. I was embarrassed when my family came to visit. My niece kept asking "what is that smell?"

"Great View from my bed!"

4
JimfromMedina, Medina, Ohio 31/08/2017

Although the overall experience was just average, there were some highlights! I could literally watch a perfect sunrise without getting out of bed. Being on the Boardwalk is a great plus. Room was much nicer than the over all feeling of the hotel. Coffee in lobby all day long is a plus. What brought it down was how long the elevator took. The overall horrorible smell of grease on the 2nd floor that made eating breakfast there impossible. Our room smelled like marijuana our enjoyment of the balcony was hindered because people right below is were smoking.

"BWP Sandcastle"

5
debbiebM8548PJ, Severn, Maryland 31/08/2017

Overall my stay was very enjoyable. The lobby was was quite roomy with different types of seating. The elevators were extremely slow. If you want your beds made, remove all items i.e. clothing etc. Room was a bit small. Sheena the breakfast manager was very accommodating and hospitable.

"Best Western plus sandcastle Beachfront Hotel is the BEST!"

5
User 30/08/2017

Fantastic and amazing staff, especially Betty Alivia! Great value and clean rooms. My kids love the pool and close acces to the beach. Hotel had a restaurant/bar on property and an ice cream shop. Great sun deck.

"Family Beach Vacation 2017"

5
ashtonfam2017, Wilkes-Barre, Pennsylvania 29/08/2017

My family of 4 stayed in this hotel. Great location, clean rooms & friendly service!! We had a great time. Only downfall was when we walked out our room later one night the whole hallway reeked of someone smoking marijuana. Also they have people at a separate desk in the lobby that try to talk you into going into one of their Diamond properties down the street for a 90 minute tour and they try to offer you free stuff or discounted rates.... which would be ok if they only asked you once but they ask everytime you try to walk through the lobby and they don't take no for an answer.

"Best of the best ocean front hotels"

5
User 24/08/2017

I love the breakfast the personal the oceans view everything the staff was excellent the best , i will definitely stay here again next year 2018 can't wait,i wanted to thank my house keeping great job

"Very Nice, Very Friendly, Perfect Location"

5
798stanleym, Powhatan, VA, United States 24/08/2017

We arrived early, and were extremely happy to find that our room was already ready for us. Beds were comfortable, view was amazing, the Breakfast bar was wonderful. All of the staff that we came in contact with were very friendly and helpful. We witnessed one unreasonably irate person giving the women at the front desk a hard time, and these ladies handled the situation calmly and politely, never being rude or cold towards the man. I never experienced anything to complain about, as everything was wonderful!

"Great Room and Beachfront Location"

5
MarkMack61, Stafford, Virginia 24/08/2017

Stayed here while visiting for a family reunion. Rico, Front Desk Supervisor, was fantastic with the check in procedure and explanation of the hotel and adjoining restaurants. Our room on the ninth floor was very spacious and clean. View of the Pier, Ocean and Boardwalk was great. Very relaxing and quiet. Highly recommended. We will be staying there again. The Beachfront location is perfect. Mark M.

"Vacation"

5
ktyanka, Waterford, Connecticut 23/08/2017

Great place to stay! Enjoyed our vacation.Very courteous and nice staff. The hotel is very clean! The room was so clean and fresh. Oceanfront view was amazing. Very good breakfast! Will be back again!

"Best Experience"

5
Rosilou6971, Bronx, New York 23/08/2017

Everything was perfect; this was my 1yr anniversary and my husband had never been to Virginia Beach. He was amazed by the view from the balcony, he loved the free breakfast, pool and parking. We will be repeat visitors.

"Great location and service"

5
brynnrock, Allentown, Pennsylvania 17/08/2017

Very happy with Best Western and their employees. Evone did a wondeful job in the food court as well as all their staff was helpful and accommodating...I would return again and thank you for a safe and wonderful place to stay.

"Pretty good."

3
stakons, Ontario, Canada 17/08/2017

Clean hotel right on beac. Better side of beach front not very crowded. Breakfast is chaotic but did enjoy the personalized omelets made. Not enough bacon!!! Coffee surprisingly good and available all day and night. Enjoyed the stay.

"Worth the price!"

4
susanpF9670CT, Brooklyn, New York 17/08/2017

This hotel was clean and the staff were friendly. The rooms are updated and the ocean view is fantastic! It's great for a couples getaway. Too small for kids. The cable and wireless were great. I would go back for a long weekend.

"BW SandCastle Plus VA Beach"

5
midich, New York City, New York 17/08/2017

We came to the BW Sandcastle Plus VA Beach on a family trip. Front desk agent Alissa was very professional and nice. The hotel is clean and family friendly. Staff is friendly and available for any request like extra towels or orange juice at breakfast. The breakfast buffet has many options and the food just keep coming and everything is well cooked. The view front the balcony is perfect and the rooms are clean. We decided to extend our stay in the hotel and the staff went above and beyond to help us find availability. Best customer service ever. We had an amazing stay at the BW Sandcastle Plus.

"Breakfast Great Rooms Dirty"

3
User 16/08/2017

The breakfast and the staff at breakfast were wonderful. Great view of the ocean while you eat. Food kept coming out. The lady at check in, Sheila wasn't very understanding friendly or nice when we first arrived. The room wasn't very clean hair on bathroom floor shower curtain look like it had poop in the inside I had to throw the bottom half of the shower curtain away. All the clean staff had to do was change it from the beginning. The sheets didn't feel clean at all so the next morning I had them changed. 3rd floor marijuana smell all throughout hallway and sometimes on balcony. Other than that Hotel has a great location.

"Great comfort and location"

5
H3946MTdanielp, Providence, United States 10/08/2017

Overall we had a very nice and relaxing stay. The rooms were neat and clean. The bed was comfy and the beachfront view was spectacular. The breakfast was excellent and the staff were friendly. The only issue with the visit was when we first checked in and got to the room. The bathroom light, tv, and 2 other lights were out. Come to find out there was an electrical problem on our floor but maintenance was all over it and resolved the issue within a few hours. It did not impede our stay at all.

"Amazing"

5
User 10/08/2017

Greatly priced and conveniently located so everyone in the family has something to enjoy. Amazing oceanfront view and super hospitable staff. One of the best stays in the Va Beach area we've experienced. I would highly recommend this hotel!

"Got burned by this hotel!"

1
User 09/08/2017

We booked this hotel for our trip to Virginia Beach through Booking.com for August 4-6, we were visiting to see our daughter before she departed the country with the Navy, and we hoped to have a blast here with our family for the weekend. We arrived at 4pm, went to check in, and the workers were not friendly, they told us that Booking.com cancelled our reservation, we should have got the email. Sorry, we dont check our emails regularly during vacation. We called Booking.com and they assured us that the hotel is the one that cancelled, we assumed to make more money from other people than those that reserve through 3rd party companies. The hotel was no help at all to us, we sat in the driveway of the hotel for an hour while we talked to Booking.com and tried to find another beachfront hotel similar to what we wanted. We were finally able to find a room at a different hotel, there wasnt many available, unless you wanted to be a couple blocks off of the boardwalk. The experience with this hotel really put a damper on our vacation. But it turned out well in the end. We really wanted to stay at this hotel because of the amenities and the location, being right near the pier. I guess they didnt want my business, and will never get it again if we visit in the future. And Booking.com gave us an $80 credit for our troubles, which we appreciated. Sorry Best Western, you dropped the ball on this one.

"My go-to hotel at VA beach"

5
User 09/08/2017

Every trip my family and I take to Virginia Beach we stay at the Sandcastle because we know we'll have a guaranteed enjoyable, hassle-free experience. The staff is welcoming and polite, and the rooms are always clean. The oceanfront is also a great view to wake up to in the morning!

"Good and Bad"

2
jo2017180, Chicago, Illinois 09/08/2017

My husband and I used to live in Virginia Beach and we returned with our two children for a few days of vacation. Upon arriving, the front desk staff was not helpful at all. Only two elevators and one wasn't working. We waited about 20 minutes for a turn to get up to our room with our luggage. The hallways are very narrow and the rooms are small. This is an old hotel. The bathroom was gross. It's weird because the bathroom was clean but the tile and everything in it was yucky. I did like the cleaning staff and they were out mopping floors and cleaning rooms all day. The food crew does a great job with breakfast. The breakfast was one of the best parts of the stay. It's a buffet style and they keep the hot foods coming. Made to order omelets are also available. Great job to all of them! The view is great. It is a nice location. But for the small, old room, I personally would spend more money and stay somewhere else. However, if you don't plan on staying in your room for very long, it's doable.

"LOUD"

1
User 03/08/2017

I had thought I would be leaving a good review for this hotel, but that completely changed once Thursday night arrived. There was karaoke at the bar. Incredibly loud karaoke and our room was directly above it. It was so loss m loud my family and I were unable to sleep. I called the front desk and was told it would end at 2 am. That's completely unacceptable in a hotel. Overnight guests should come first. We paid a lot of money to stay at this hotel. Out of consideration of the hotel guests, there should be a noise curfew on the bar.

"Vacation "

3
madelineowens8901, Inwood, West Virginia 03/08/2017

We stayed here because of the breakfast with children it gets expensive eating out three times a day. The breakfast was terrible my kids wouldn't even eat it not the same what so ever and to top it off the eggs were grey so gross I may give them another chance only if the breakfast goes back to the old style when it was actually good and cooked properly

"Stay was OK"

3
Travel02886, Warwick, Rhode Island 03/08/2017

Considering what prices were at neighboring hotels, I think we got an ok deal. The staff was very nice and they worked hard to keep the lobby clean of all the beach sand. Not an easy feat! They were always smiling, saying Hi, asking how our stay was going. The staff really is outstanding! Our room was good size, great view, and clean. I like the pump bottles in the bathroom. They seem more sanitary than having a bar of soap sitting around on a shower shelf. The breakfast was hot and delicious every morning. Plenty of choices. Loved the made to order omelets and the staff was constantly refreshing items! The location of the hotel is great. Free parking on site was plentiful and we never had a problem getting a spot although some were a tight squeeze for larger vehicles. Free Wifi was similar to most hotels I've stayed in. Worked ok, but sometimes booted me out. Not a huge deal. There were some con's during our visit. As mentioned by many, the elevators are horrendous. We were on the 9th floor and most times the elevator took 5 - 10 minutes to get there and then stopped at every single floor on the way down. Most floors didn't have anyone there when the doors opened. Every single person using the elevators mentioned how bad they were. We wasted at least a 1/2 hour every vacation day waiting for elevators, but didn't want to walk up nine flights in the summer heat each time! Ice was a problem. We had to go to several floors checking the machines. Certainly couldn't wait for the elevators during this adventure each day! Hint: The only place that had ice in our entire stay was the machine in the laundry room near the pool. Not sure how the hotel can fix this since we did see people filling up coolers with ice. Nothing left for anyone trying to get a little bit in an ice bucket. The breakfast was very good, but the room that it was served in the first few days was very, very smoky. They had fans going but that didn't really help. We could only stay a few minutes, and I thought of how unhealthy that must be for the kids working there for hours! The last day, they moved the omelet station to another area near the entrance door and it was less smoky. The small pool was overrun by young children. Not the hotel's fault, certainly, but the water had so much chemical (chlorine?) that we couldn't stay in it more than 5 minutes. It was burning our noses and skin. I always use the hotel pools when we travel, so I was a bit disappointed in this one. The room was cleaned each day, vacuumed, towels refreshed, etc. but when we checked in there was a Styrofoam coffee cup on the balcony stuck into what I think is a towel rack. I saw it within the first 2 minutes of my arrival, so I was kind of surprised that housekeeping missed it. Other than that, we found the room to be clean each day. Depending on price, I would probably give this hotel another try. Overall, our stay was average to good.

"Very good all-around with outstanding breakfast included"

4
User 02/08/2017

Overall this is a great place. The rooms are nice with decent balcony, good AC, TV, microwave and mini fridge. It has free garage parking. It is really easy to get to the beach and the pier. There is a small store downstairs if needed. Breakfast buffet is awesome - they even make custom omelets! The pool is indoor, but not so great, there is no shallow end for kids but they do have a baby area. We have been there like 4 times and plan to go back.

"An excellent family hotel"

5
User 27/07/2017

For our vacation this year we wanted to see D.C. then spend some time at the beach.We booked this hotel because the room rate was reasonable and had plenty of amenities we look for.The staff were helpful, courteous and knowledgeable.Unlike some beachfront hotels we have stayed at this hotel wasn't fussy about sand being tracked into the place. The halls and reception areas were always spotless and constantly cleaned.But the cherry on top for us was breakfast.A full selection of hot food with a great variety and you could even get your own omelette made to order as well as a full range of cereals.Its location is also great near to the action but not too near.We would highly recommend a family stay at this hotel.

"Not recommended."

1
Tom H, Harrisburg, United States 27/07/2017

I would not recommend this hotel to anyone. Only one of the two elevators was working for the entire time of our stay, which is unacceptable given that it's a 9 story building. This problem was an issue every day but even more problematic when checking in and out and having to take luggage up and down. Not once did the hotel staff (particularly the front desk) ever apologize or offer to do anything to compensate. Also, the hotel is ridiculously warm throughout the building, even more evident in the unbearably HOT dining area on the second floor. This was the reason that we only had the 'complementary' breakfast ONE day of our entire stay. Lastly, one day while walking down the hall from our room we saw a pest exterminator leaving one of the rooms with a spray canister; just doesn't give a good impression. Between all of these things, as well as how dated the hotel is, the amount we paid was way, WAY above the value of our stay. The one positive is that the cleaning people were very friendly.

"Great Location Staff is Superb "

5
User 27/07/2017

We booked for 2 nights but wanted to stay on for a 3rd. Staff did everything to make it happen..and they did! Breakfast was good too Full on custom omelette station and a good varieties of other breakfast fare. Clean room halls,lobby,even the parking grage was well kept. We will be staying with them again on our next visit to Va Beach

"Jennifer S"

3
K8369NEjennifers, New Hope, PA 26/07/2017

This hotel is average at best. Not necessarily a bad thing for what it is. While it was conveniently located, it felt dirty, extremely hot and not very secure. Anyone could get onto our room floor from the multi level parking garage and the area is very touristy with more than a few shady characters on the scene. The restaurant served us frozen drinks that were not very good but made us pay for them anyway after we didn't drink more than a sip and ordered new drinks. We were told that if we didn't pay for them it would come out of our waiters check. That is just poor. The concierge was unaware of a local ice cream place that ended up being located a block away from the hotel. And the breakfast buffet was not air conditioned and was just a bunch of round table with not even a table cloth for us to sit at. A peak in the back kitchen looked gross. I couldn't bring myself to eat anything.

"Great Hotel"

5
User 26/07/2017

This was a great place to stay on our family vacation. The view was great with the pier to look at. The room was clean and room service was very excellent. Both restaurants within the hotel provided great food and service; take out was very accommodating since we had small children along and could not go out to eat a lot. The parking garage was very nice and provided easy access to the building. Please note that if you have a truck, it will not fit in the parking garage. However there is parking right across the street.

"KIDS VACATION"

4
User 20/07/2017

Great experience. Friendly staff. Breakfast buffet was great and it was very convenient to have a general store and restaurant in the hotel. The indoor pool was very nice. Fishing pier was very close as well.

"Best Western Great Stay"

5
User 20/07/2017

Enjoyed the stay at the best western at va beach on 13tg street ocean front. Breakfast every morning. Pool was awesome. Location was great due to the family loved fishing at the pier. Walk to entertainment was right around the corner.

"Yearly Family Stay"

3
H150QSpamc, Virginia, United States 20/07/2017

I would rate the hotel overall as very good or excellent since our family has been coming here for years, however, this year we had a disappointing experience with a rude staff member. The guy must have been new and not accustomed to how the hospitality business works. The complimentary breakfast was mediocre at best - also disappointing. Nevertheless, everyone else was very friendly and accommodating as usual and rooms and hotel clean. A good variety of cable TV channels and strong internet service is always a plus!

"VA Beach view"

5
Jamie H, Omaha, United States 20/07/2017

Very nice hotel the stay was nice. Cleaning crew is banging on your door the minute that the hour hits 11 for check out. The door to the balcony would not stay shut and lock so major safety issue with young children. Loved the view of the ocean very peaceful

"summer vacation"

5
jean h, Westlake, Ohio 20/07/2017

We really enjoyed this hotel, great location, the beach was wonderful and I love the airplanes. the night life was good and there is a great little restaurant on 24th called baja cantina. shout out to you guys. Excellent for and bar

"Will be back !!!"

5
User 13/07/2017

Great rooms and service with the best view of the Pier!! The larger fridge was nice after staying at another place with a smaller one! Usually don't notice that but had just left the other hotel so that was very noticeable! A little pricey but I would definitely stay there again!

"7th Birthday"

5
Erwin S, Baltimore, Maryland 13/07/2017

Excellent job to SHEILA and ALIVIA!!!! These staff went out their to make our stay the best! We stayed in this hotel to celebrate my son's birthday. Truly it's so memorable! Alivia help us out in making my son extremely happy!! Sheila on the other hand always there to see that our needs are being taking cared of!!! She''s so charming and always ready to help!! These two ladies are gems to this hotel! Overall our stay is great. This hotel is one of the best hotels to stay and make memories! Surely we will choose and recommend this hotel to my friends!

"Loved my room."

5
User 13/07/2017

Super friendly and helpful staff. Breakfast was a little hectic. Lots of people going after free food. Would stay here again. The grounds are well kept. Parking was easy in the garage. Loved the balcony.

"Great Weekend Getaway"

5
User 12/07/2017

Wonderfully surprised definitely was worth it! Staff was extremely friendly...Imani and Betty were warm and friendly. Our room was very clean and very neat loved it. Really was surprised with their breakfast wasn't expecting a whole lot but there was a wide variety, very delicious and certainly a money saver. Pool was clean...our room was quiet away from all the noise. I will definitely be staying at this hotel again. Just a wonderful experience my kids loved it

"Great location with awesome view"

4
Mark R, Beckley 12/07/2017

My wife and I visited Virginia Beach during the busy 4th of July week. The view from our balcony was incredible. We could look out over the boardwalk to the ocean and see the pier with Ocean Eddie's restaurant. It would have been possible to spend the entire week without getting into the car (which is parked in the attached 5 level garage). We had a short walk to the beach, there was an indoor pool as well. We bought microwave popcorn and cold beer at the convenience store inside the hotel to enjoy in our room. We were especially impressed with "Oceans 14", a full service seafood restaurant inside the hotel (beachfront boardwalk entrance as well). There is also an Italian restaurant on the street side where we had a delightful veggie calzone. Virginia Beach held a 20 minute fireworks display for Independence Day that was fully in view from our balcony. When we did leave the property, many times it was on foot: either to walk the boardwalk, beach, or up Atlantic Ave. No complaints about the room itself: comfortable, clean, big screen TV, good thermostatic controlled AC, plenty of hot water, and sufficient counter space in the bathroom. Included with your stay is a hot breakfast every morning with a variety to choose fom and plenty of staff to assist and replenish the buffet. The only negative to mention is that the bacon was very thin. (My wife and I nicknamed it bacon paper.) All the staff that we encountered were friendly and helpful, the desk staff, the housekeeping ladies as well as the maintenance guy that unlocked the mini safe within 30 minutes of our request. This hotel will be on the top of our list next trip to Virginia Beach.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
WOW! This review really says it all! Thank you so much for staying with us and for sharing your thoughts about your recent trip to Virginia Beach and The Best Western Plus Sandcastle. The next time you come our way we surely hope you will be returning to hotel so that we might have another opportunity to serve you. Yours In Hospitality, Jason C. General Manager

"Great experience"

5
mel433, Clear Spring, Maryland 06/07/2017

Hotel was very clean, had very nice staff, good breakfast and easy access to the beach. Nice yogurt bar on main level. Would stay again. No complaints whatsoever about this hotel. Free parking was a bonus

"Oceanfront delight!"

4
Jennie T, Virginia Beach, Virginia 06/07/2017

Nice room. Not super roomy but we made it work. Breakfast was nice but the room could've used some updating. Recommend your servers serve beverages vice having people holding three plates all shoved in a corner for a cup of OJ. The flow in the dining hall should be one direction to control the small space.

"A very Happy 4th of July"

4
Snowflower0419, Canton, Ohio 05/07/2017

Having stayed at Best Western Sandcastle last year, I already knew what to expect from this stay...which was great accommodations, great location and great staff. The hotel staff worked with us to make sure our accommodations worked for our needs. The Boardwalk and the fishing pier are just steps away. And the staff are all very kind. I look forward to booking out vacation here again next year!!

"Great Boardwalk Location"

4
Vincent V, Richmond, Virginia 05/07/2017

Great location. Oceanfront rooms are the way to go. Two Queen rooms are adequate in size. Welcoming and hardworking staff - kept the hotel floors clean and dry from the constant beach/pool traffic and housekeeping was superb. This hotel rents family cart so traffic just outside the hotel is constant but quiet from the 5th floor at least. The free breakfast buffet is a nice offer but there is a mid-morning point, around 9:30am, when the line is long and the room is warm, with more people than tables. The balcony is a nice place to people-watch or sip on a beverage and watch the sunset but non-smoking rooms do not deter balcony smoking neighbors which could make it uncomfortable depending on the wind. Karaoke night is featured at the outdoor restaurant and is audible from the room...some days are better than others. The hotel is just south of the pier and the beach is slightly less crowded just across the boardwalk so if you prefer more action - go north. Otherwise, this locale offers easy beach and outdoor shower access. Parking is monitored and supposed to be one vehicle per room but we did venture out to eat one night and ended up having to park in overflow parking across the street. Overall a great stay and a hotel I recommend.

"Clifton Parker "

5
User 05/07/2017

Everything was great the worker's at the front desk was excellent helpful and made sure u was welcome and made u feel at home, an I didn't wanna leave but I had a great time an the room omg were wonderful and clean and the breakfast was good an on time .

"Vacation get away"

4
User 29/06/2017

We always enjoy the fact that the hotel puts our name on the billboard to wish us Happy Birthday or Anniversary. We enjoy the family who runs the stores at the back of the building. He is always very polite and accommodating. Betty is always very friendly at the front desk. The decor is not my favorite. I prefer it to look a little more classy for the pricing. I would like to see pricing for rooms to include a package deal. We come several times a year and would like to get a 4 day package deal etc.

"Breakfast and location bar none. Decor not my style with color scheme and location of items in room."

5
User 29/06/2017

Restaurant and bar were dumpy. Attached store and tandem bikes awesome. Breakfast was excellent, great location. Room decor not my taste, items in strange spots, but bed comfy, room clean and comfortable.

"Great place with the Best Staff"

4
PASANDYBAY, Lancaster, PA 29/06/2017

The minute you enter this hotel you feel really welcomed. I have never felt this before at any hotel. They make you feel at home and would help you with anything. My favorite was Betty and she was always there with a smile on her face and so friendly. The location was great also with a view of the fishing pier and ocean from our balcony. They have 2 restaurants there, one with a bar (Ocean's 14) , and a great ice cream store. We had lunch at Ocean's 14 twice and cocktails in the evening. Their bartenders, Tristan and Heather, were also very friendly and made good drinks. At night, you had a view of the lights from the fishing pier when we were sitting on the balcony. Their free breakfast was great with a lot of variety. They have a parking garage and a nice indoor pool next to a deck with a number of lounge chairs. The only thing I could say bad about this place was that the bathroom was small but it was all remodeled and had everything you would need.

"Pleased with my stay"

5
User 29/06/2017

Loved the room. I love how easy it was to get to the beach. It was great that everything u needed was within the hotel- convience store, 2 restaurants, laundry etc. Price point was more than i normally pay. Will research in future room discounts. But happy location with money.

"On beach"

4
User 29/06/2017

Great location and nice pool. Staff was friendly and helpful. Rental bikes right outside. Also restaurant on site and food was good. The fishing pier is right in front of hotel. Make sure to bring ur pole and beach chairs!!

"Great staff awsome sevice"

5
maryarabi, Virginia Beach, Virginia 22/06/2017

The staff are friendly and expert, the room was very comfortable in every way, the indoor pool and gym was true to the pictures upon the hotels pictures large clean and it was great way to start the morning. Breakfast was so good we enjoy our trip very well and happy to chose this place.

"Short stay"

3
User 22/06/2017

Due to airline flight delays we arrived at the hotel after 2:00 am. There was no one at the front desk, nor was there anything indicating when they'd be back. We we leaving but someone showed up. In their defense they were dealing with a situation. I checked in, parked the car and went to my room. It was a handicapped accessible room. Too tired to carevi unpacked. Using the shower it leaked all over the floor. Making it quite slippery. It was still wet the next day. Altogether I stayed at the hotel 30 hours other than what I mentioned my stay was enjoyable.

"Good Value Great Location"

4
User 21/06/2017

The staff was friendly and helpful. Minor issue with in room fridge that maintenance addressed immediately. The room was quiet and clean. Breakfast had a lot of variety. The bar/restaurant felt lacking. The options on the menu we're basic and limited.

"Location is great."

3
User 21/06/2017

Clean hotel with excellent views. Location is top notch. Generally the staff was very friendly and eager to answer any questions. The breakfast was adequate. The advertised omlet station was never available though. The parking garage only goes up to the 5th floor and that is uncovered. 4th floor parking is shaded. Important if your leaving beach gear in the car, which I was. The walls are paper thin. Conversation and TV's are heard without effort, along with anything else that makes any kind of noise, wink, wink.

"Thebumpy"

5
nancyhJ7628KG, Fredericksburg, Virginia 21/06/2017

We stay here every time we come to the beach! The best place to stay in the area. Best service, restaurants and beach front! Ask any questions, get directions, find anything you need in the area with great advice!

"Wonderful Stay"

5
User 15/06/2017

One of the nicest hotels I've ever stayed in. The hotel staff was very friendly and the rooms were nice and clean. Beautiful oceanfront view within walking distance of everything including the amusement park, arcade, and numerous souvenir shops. The free breakfast buffet in the morning is the best. Loved the ice cream shop located downstairs.

"Attentive employees, great location, serviceable breakfast, comfortable room/beds, etc.."

5
heikobytes, Brimfield, Massachusetts 15/06/2017

I liked the location, and the professional staff was attentive to any needs. I noticed many younger employees during breakfast that were extremely pleasant and accommodating. Parking was easy and secure.

"Perfect family destination"

5
Carolyn B, Annapolis, United States 15/06/2017

Lovely room, beach view, pool, sun deck, breakfast is AWESOME!! Loved the hotels bright colors and modern decor! Thumbs up! Definitely a Virginia Beach gem! I highly recommend. Parking is good too because the lot is wide for driving.

"Super Convenient/Helpful Staff/Great Breakfast"

4
Kati H, Richmond, Virginia 15/06/2017

Girl trip - traveling to Va Beach to see Darius Rucker in concert. We decided we did not want to drive home late at night, and booked a room 2 days before. They were able to allow us early access to our room, and the pool/sun deck while we waited, along with a place to change into our suits. Very friendly staff, nice balcony overlooking the beach. Comfortable room and great breakfast. We would definitely stay here again.

"june 2017"

5
bleedingrose69, Cowen, West Virginia 14/06/2017

Great view from room, nice friendly staff, clean room. We got there earlier that morning and the front desk staff called us just as soon as a room was cleaned and available which was great. Everything you would need to shop for is in the hotel or close by.

"Vacation"

3
User 08/06/2017

Breakfast was disappointing. The area needs to be cleaner and the food bar needs to be kept up better. The staff was not very attentive to the guests needs. Everything else was OK. Parking was easy enough.

"Mini-Vacay!"

5
User 08/06/2017

Excellent hotel, wonderful location, friendly staff, continental breakfast! Remodeled recently, well kept, and the endless coffee/hot teal is wonderful! Also nice indoor pool and exercise room! Will be back!

"Good Stay"

4
User 08/06/2017

My family enjoyed our stay. The breakfast was good, the hotel staff was polite, and the amenities were sufficient. If I had to mention anything negative, it would be that it appeared the floor wasn't vacuumed and the bathroom wasn't mopped.

"Better than most but, still wast the best..."

3
apelloniaw, Frederick, Maryland 01/06/2017

I stayed for 1 night.... The good.. Room was well stocked Great view of ocean Balcony was good size Pool room was well stocked Free breakfast was great The bad... Wanted queen beds but the size was more like a full size Online says all rooms come with kitchen, however that is not the case, only some rooms come with kitchen Pool room is only open from 10am to 10pm, Pool handicap chair was not in service at the time and the foot petals were broken off, Pool shower was broken, Pool sliding doors got stuck sometimes, Pool was very heated They was a bird trapped inside the pool room, we asked for someone to remove it but no one did, Route to beach was not labeled, inside the hotel or outside, Parking deck is horrible, ended up crashing into a poll breaking my back light, Staff was sometimes not responsive a Hal ways were small, makes it hard to get stuff in and to get around cleaning crews, Doors to parking deck was supposed to be locked at 10pm, but we're not, so security issues, also the doors to our room was confusing to lock because as we turned the know it would not lock. Overall... I think I would go back if I was out of options but I would try somewhere else.

"Great"

5
Leshelton87, Powhatan, Virginia 01/06/2017

This was our 2nd time staying here. Great hotel staff. Very clean. Wonderful location. The restaurant in the back was great. We also are at Ocean Eddies, it was good. Being so close to the ocean and to the fishing pier was a huge plus

"Birthday Trip"

5
SBROSSO, Newport News, Virginia 01/06/2017

The rooms are very clean and accommodating for a great getaway. Sheila and Imani checked us in and were very Hospitable especially given that it was an Amazing evening for my Birthday. I will definitely stay here again when I come to the oceanfront, as I am a local. I must say again that Sheila and Imani were very kind... thank you Ladies:)

"Wounderful Stay"

4
User 01/06/2017

Make sure you tell your guest, about the room on top, the very top, when they book a room. The staff was very friendly, Betty & Angie took care of any problems we had, Breakfast was great ! their was always something to do. thank you, we enjoyed are stay.

"Best Hotel Stay Ever!"

5
I6756SMpatriciag, Richmond, United States 01/06/2017

This was by far the best hotel we've ever stayed in. The staff was very polite, friendly and courteous. The complimentary FULL breakfast was awesome. The parking was free and very convenient. We will definitely stay there again, very soon!

"Great value. Amazing breakfast."

5
Susan T, Woodbridge, Virginia 25/05/2017

This is a third trip to the Sandcastle and we'll be back. The staff is very friendly and very accommodating. Pool, laundry, shops, restaurant and bar right there in house. Sometimes wifi drops but easily reconnected.

"Good trip"

5
User 23/05/2017

Good trip except for rain which no one has control. We love to get away at various beaches and this one is very clean. We stay here generally once a year . We have grandchildren in this area. This trip found many elevators out of order which resulted in some extended wait times.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
I was so happy to hear that you enjoyed your time with us. It really was our pleasure having you here with us and we look forward to your return. Please feel free to contact me directly the next time your plans bring you our way so that I might have the opportunity to assist you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"My visit was more than I had expected."

5
E3619IYjamesw, Raleigh, North Carolina 23/05/2017

The room was clean, the staff was very friendly and helpful, cool AC and a great view from the balcony. You have the greatest view to the pier, the boardwalk, the ocean front and many surrounding businesses. I will definitely return to this hotel.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for sharing your thoughts with us. I was so happy to hear that we exceeded your expectations. We truly love our guests and want them to have an absolute blast while they are with us. I look forward to having you back in the near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

""Wonderful Anniversary Weekend""

5
Sharon C, Henderson, North Carolina 23/05/2017

This past weekend of May 19-21 was awesome. We stayed at the Best Western Sandcastle as we always do twice a year. This past weekend my husband and I had a wonderful time for our 4th anniversary. Our room was closer to the pier right above from the restaurant and bar," Ocean 14 as I like it and so did my husband. As we arrived to our destination it didn't take but a few minutes to check it, and the customer service was awesome. We were greeted by two friendly and courteous staff Ms. Betty and Ms. Shelia, who brief us on everything pertaining to the hotel and provided us as well with great quality service. As a returner we pretty much know where everything is such as: the exercise room that I enjoy every time I am there, the indoor pool that we love, which is good incase you don't want to go outside. What is breath taken is the boardwalk, and the pier in which I love just sitting out on the balcony watching people enjoying themselves and life. The King of the Sea restaurant was great," first time we ate there, seafood was awesome even though we had a choice of other delicious choices to choose from. Saturday night we went down to the bar inside the hotel and ate dinner and sit their for a while enjoying the music, the outside view laughing," and having fun. I have to say," to anyone who is planning on going to Virginia Beach, from my choice of where to stay, Best Western Sandcastle Hotel is a great place to stay, you get world class customer services and its a great place to be to enjoy yourselves. The customer service team go above and beyond making sure your stay is enjoyable. Breakfast is free and delicious with choices of different varieties , always room for the customer to park and they have two great restaurants their as well. The appearance is very colorful doesn't have that dull look, in which I admire a lot. You can sit in the lobby and watch t.v. or the view from inside of different stores that is across the street. What I really admire and notice is how customer service have improve from last year when we was there. Kudos to Ms. Betty and Ms. Shelia for having a smile, nice tone, friendly and helpful attitude assisting us during our stay. Thank again. Sincerely Sharon Crudup Daye and Joseph Daye

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
You guys are the best! Thank you so much for your wonderful review, we really appreciate your kind words. I was so happy to hear that you had an awesome Anniversary with us. It is our goal to reach the #1 spot on Trip Advisor and I believe that with guests like you and a staff like ours...we will be getting there very soon. We can't wait to have you back very soon. Best Regards, Jason C. General Manager

"Beware Room 914"

2
katedipalma, Stafford, Virginia 22/05/2017

My husband and I reserved a room several weeks in advance of a nice weekend vacation together. We were issued Room 914. Room 914 is not on the 9th floor. It is down at the end of the hall, up another mysterious flight of stairs and situated on the rooftop, the only room. The room was difficult to locate as it was not listed on any of the 9th floor wall placards because...it is not on the 9th floor. The entire room felt like an afterthought compared to the rest of the hotel rooms, as if they realized they could make a couple extra bucks by converting a utility space into a motel room. There was no balcony only the vast, isolated expansive stark view across the rooftop. The door in the room to the rooftop was locked but it was so windy it rattled in the frame so that all night it sounded like a flock of pigeons was trying to break in. Overall the room was outdated, and felt like a cheap afterthought when the room just down the secret stairs on the actual 9th floor had a whirlpool tub and balcony. We felt pretty cheated on quality for what we paid. So unless you want the Harry Potter cupboard-under-the-stairs experience, request a different room if you get #914. Good luck finding it.

"Great oceanfront location, amazing staff!!!"

3
mspamela1962, Shenandoah Valley, Virginia 17/05/2017

The hotel is a bit dated--could use a fair amount of updating. It's in a great location though, right on the boardwalk, close to several restaurants and amenities. Pretty much the whole hotel needs an upgrade though. It was fine for our several days at the beach, but nothing fancy. Breakfast was good enough--the setup is not conducive to the amount of people that are in the hotel when it's full though. There's barely enough room to go around the line and grab a cup of coffee or a napkin. Decent assortment of breakfast items though. Again, the best part of this hotel is the STAFF. Every single staff member we came into contact with greeted us, most asked if they could help us with anything, and all went out of their way to make our stay pleasant. This was very noticeable to my husband and me. We would stay here again, if we can get another great deal on TravelZoo or somehwhere!

"Excellent service!!!"

5
User 17/05/2017

During check in we cannot recall the name of the young lady who checked us in Sunday 5/14/17 at 2:00pm made an excellent an impression that lasted our whole vacation. We enjoyed her affectionate attitude. Upon checked out we get the same excellent treatment. The hotel was also closed to shopping malls that me and my husband really enjoyed after swimming in the beach. We will definitely come back to this hotel.

"Happy with our stay."

5
User 16/05/2017

The views were awesome. The staff was kind and always greeted us everytime we passed them in the hall. Friendly and very helpful. We were in the center of all the action. Enjoying the shops and dolphin tours.

"Complete SURPRISE, We don't normally stay in BW"

5
Valerie B, South Bend, Indiana 16/05/2017

We typically don't stay in BW hotels but this one I will recommend. Lobby was very clean and roomy with a fireplace, coffee set up and sitting area. Check in staff were really nice and they let us check in early. We were on the 9th floor opposite end from the elevator, super quiet until Saturday night when they had a late check in of a couple rooms that were super drunk. Otherwise super quiet. Room was roomy very clean again. Bathroom is small! We did have issues with the bathroom sink not draining very quickly. Didn't bother us enough to call down, I did mention it on check out. I also mentioned the loud group, the gal at the desk was so upset we didn't let them know as they don't approve of that behavior. Room had a balcony that overlooked the 15st street pier. Great view even though it rained the whole time we were there! We peeked into the room next to us that had a jacuzzi overlooking the balcony! very cool room also, will have to get that one next time. Staff were super friendly, Breakfast was fresh and had a large staff making sure there is tons of food available and cleaning tables. Pool area was very clean, water was not freezing cold, you could go out on the multi level pool deck to lay out if the beach is not your thing or you the pool area which is all indoors. parking garage is very low and narrow so don't show up with a big truck, it won't happen. There is a small shop downstairs that has snacks, beverages, clothing and rents out bikes for the boardwalk. The did run out of Diet MT Dew and Diet Dr Pepper which is all the boyfriend will drink. Yes will recommend this to friends and clients.

"Great place to stay"

5
User 16/05/2017

The rooms were large, confortable. Continental breakfasts are fantastic. All staff had smiles, always there for help or questions. All had wonderful attitudes. Hotel very clean. Cleaning staff were awesome. All staff were soectular, to mention a few, Shelia, Imani, Betty, Alicia were going above any expectations to accommodate each any every one they encountered. Just a wonderful, clean, best hotel to stay in. Great views if the ocean. Quite at night. Restaurants of various foods within short walking distance. The best of my tour bus trip. Would stay there anytime. All need to check this Best Western out before going any further. Thank you to the entire staff.

"Excellent hotel"

5
User 11/05/2017

Excellent staff, fantastic breakfast bar, housekeeping very attentive to needs, front desk staff very helpful and professional, hotel very very clean. I have stayed here on several occasions and we keep coming back! Love this hotel!

"Very nice"

5
Lori B, Olympia, Washington 10/05/2017

Perfect end to 4 days on the road. RICO at the front desk was so helpful and nice. Very accommodating, informative and helpful. Secure parking. Ocean view, room is a little small, but we had a balcony, so who cares.

"Awesome location, great service"

5
User 10/05/2017

Sheila and Angie were fantastic! Great service and we they took such good care of us even when they were busy! Parking was easy to get to, and beach access off the first floor was great. Laundry service in hotel is inexpensive and always open. Located near a ton of shops for beach fun.

"Guest service!"

5
User 09/05/2017

I just want to say I has an amazing stay at this hotel. The two ladies at the desk ( Angie and Betty ) were absolutely amazing. Very friendly and courteous. Thanks and will definitely be back! Many things around to do and hotel has plenty to offer as well!

"Great Location!! Great Staff!!!"

4
spenmoore, Plymouth, Indiana 09/05/2017

Stayed four nights at this wonderful hotel! Most rooms are oceanfront/boardwalk front...very near restaurants, shopping, The Boardwalk is approximately 3 miles long...great for walking, biking, jogging, and relaxing. Rooms were very clean; the four star rating was due to the fact the bathrooms were small (the hotel was built in the 70's) in comparison to today's standards. The hotel staff was fantastic and did everything they could possibly do to make the stay the best it could be! Special thanks to Betty, Alivia, Angie, Jan, Greg and especially Christie--all who made the stay memorable. The in house restaurant, Oceans 14, served the best shrimp ever! HIGHLY recommend this hotel to anyone headed to VA Beach! 52 bus mates shared my review!!

"Bad service"

2
User 04/05/2017

The room was nice and clean, but the service was bad. We requested a room on the 3rd floor or above when we booked nearly 5 months ago. Instead, we were given a room on the 2nd floor. The front desk was unable to give extra towels when needed. The maids were also very loud talking in the mornings. They started waking us up at 8am. Overall, we would never stay here again.

"Don't Stay Here!"

1
Tina S, Lafayette, Indiana 04/05/2017

I thought I would be safe with picking a Best Western since I didn't know the area. Boy was I wrong! They put us in a room literally on the roof top. It looked like one square room on the roof when you looked at it from the ground. You had to goto the 9th floor, look for the fire exit door, go thru that door and up two fights of stairs, to get to the only room on the roof. There was a door in our room that actually led out to the roof. It was blocked by a table so you couldn't go out it. When the wind blew it rattled the door all night long.

"Tour"

5
Linda A, Haleyville, Alabama 04/05/2017

Love this hotel, it's beautiful, clean and very friendly people. Our rooms balconies open to the ocean view and to watch the sun come up and set is absolutely beautiful. Would love to come back. If anyone wants a good beach vacation this is the place to come, it is close to everything and the beaches are very clean and well maintained.

"Wonderful Stay"

5
User 03/05/2017

Beautiful view, great location, we were very happy with house keeping. Little disappointed in the breakfast buffet, lots of variety but it was the same thing every day. Inside pool was disgusting an not well taken care of.

"Wonderful Place to stay"

5
Je_lisa01, Savannah, Georgia 03/05/2017

The room attendant Jeanette was awesome. When ever we asked for specific items and left our room once we returned they were there and the rooms were attended to very well. she knew everyone on the floor and your could not ask for a better person. The front desk staff was also very accommodating and knowledgeable about the area. Very friendly staff and we really loved our room. the beachfront

"Highly Recommended"

5
Schep67, Jamestown, Rhode Island 20/04/2017

Great location, super friendly staff , clean rooms, great pool, delicious breakfast! Can't wait to go back! This was an unreserved trip and we walked in looking for a room. We were put into a waterfront room, greeted by the sweetest front desk girl (4/18/2017), early evening..

"Excellent"

5
Miri G, Richmond, Virginia 20/04/2017

My stay at the BW excellent all around. The guys at the front deck were very accommodating, they were training a new employee and made sure to explain and apologized for the process taking longer. I also asked them to add another night to my stay which they did without hesitation and made sure I am getting the beast deal. I will definitely return

"Great view"

5
Kathy B, Irvine 20/04/2017

Motel sits right across from the beach. Room was large and clean small balcony withe 2 chairs. ItOn site restaurant had friendly staff and very good meals. Be prepared for some noise from people on the beach, it didn't disturb me, the view makes up for i

"Best western fell short."

2
Elizabeth W, Lancaster, New York 19/04/2017

The cleanliness was mediocre. The staff at the hotel was pleasant and friendly. The room we were given at check in did not accommodate 5 people. When calling in I specifically asked if I was booking a room with 2 beds and a pull out couch and was told yes. When we arrived we were given a room with 2 beds. When asked the front desk said there was nothing they could do and that everything was book and if a cot became available we could use it for an extra $10 and change per night. The woman on the phone for best westerns customer service was less than pleasant. Our issue was left unresolved.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to apologize for the not only not exceeding your expectations but for not accommodating your party the way we should have. I would really enjoy the opportunity to win back your business. If this is something you would be interested in, please feel free to contact me via telephone or my email so we can talk about this opportunity. I can assure you, your stay will be an enjoyable one. Yours In Hospitality, Jason C. General Manager

"Third STAY"

4
medinaam, queens village, United States 19/04/2017

I love staying at this hotel! I always get an oceanfront view and its the best view on the boardwalk because its right next to the pier. Everyone who works here has always been gracious and kind. I highly recommend. Rooms are clean with a nice size fridge and microwave. The free parking and breakfast is also a nice bonus.

"Great Location - Enjoyable stay"

4
BeachGrandmax4, Seneca, South Carolina 13/04/2017

Speaking as BW reward member, the Sandcastle is one of the better hotels in this chain. Our check in was bit confusing because our two-day stay was reserved on two different websites (BW on-line and Travelzoo). Once the front desk staff figured that out, our stay was uneventful. What they lacked in friendliness and customer service, Betty made up for it the next two days. She couldn't do enough for us. Our room was clean, the bed was comfy with lots of pillows and the shower was very good with lots of hot water. The breakfast area was clean and well stocked with a good variety of options. And our oceanfront view was amazing. This was our first visit to Virginia Beach, but if we are ever passing through the area again, we will certainly make the Sandcastle a repeat stay.

"Quick trip to Virginia Beach"

3
ffrags, Pittsburgh, Pennsylvania 13/04/2017

We usually stay in our timeshares but got a couple free nights and was placed here which worked out but just a hotel type room, no timeshare. Located right at the oceanfront boardwalk with a great view. Free breakfast each day from 7-10. Saturday morning was packed so get there early. Can only guess what June July and August are like. On our last morning there we had family members running a 5K along the oceanfront and we asked the front desk for a later checkout. Betty at the front desk took care of us and gave us a couple extra hours. Thank You Betty.

"Quick get away for a few days on Spring Break"

5
jimsing10, Brooklyn, MD 12/04/2017

Clean hotel recently taken over by Best Western. Rooms are clean. On the beach. Great location. Only MINOR issues are the elevators - they need to be rehab'ed or even replaced. Pool is great. Hot tub would have been nice.

"Excellent Staff... Amazing Service!"

5
pamelasI4527ZC, Smithfield, United States 12/04/2017

I co-hosted a weekend Scrapbook retreat and the staff was amazing. The front desk staff was very efficient and if they were unable to assist our groups needs then they found the appropriate individuals to help us. The Maintenance and Engineering staff were very efficient and quickly helped setup the space we needed for the retreat. Every staff member was extremely helpful in answering questions, providing for our needs and any special accommodations. I was very impressed. All of my expectations were exceeded by the staff of this hotel.

"Great Place"

5
amytaylor214, Fayetteville, West Virginia 12/04/2017

We love this place. Great oceanfront location. The hotel is located right next to the pier. This hotel is close to many restaurants and attractions. The beds are very comfortable. The rooms are very clean. The staff are eager to help you.

"Great beachfront hotel"

4
markls24, Saint Louis, Missouri 12/04/2017

This a very good hotel. I feel it has been remodeled and the upgrades are very nice. It seems like an older building, but because of upgrades it is a great place to stay. I believe all rooms have beach front balconies. Bathroom was small, but otherwise the room was perfect, with all modern fixtures, furniture, and amenities.

"Good for price value"

5
Victoria O, Miami, Florida 12/04/2017

The staff was nice and friendly, and the breakfast was great, they have a great manu variety. The room was clean, and smell good, but the bathroom is very small, and the mattress was very comfortable.

"Right on Ocean/Boardwalk - View of Holiday Lights"

4
selenaeclipse, Lexington Park, Maryland 27/11/2016

My favorite part of my stay was my ocean view and immediate access to the ocean/boardwalk. I could hear the ocean from my room even with the patio door closed. I was able to enjoy the holiday lights from my room and I had easy access to walk up and down the boardwalk- fantastic! The staff was friendly, delightful and helpful. Negatives: * Returned to room one afternoon to a bad odor in my room and outside my doorway/hallway. Others in my area had issues as well. It was immediately attended to. * After booking my nightly rate on Travelzoo. I found it ten dollars cheaper a night on another site. I should have pursued a matching request for the lower price.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was very happy to hear that you enjoyed your stay with us. We look forward to your return trip in the near future. Have a wonderful Holiday Season. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great Value!!"

5
User 27/11/2016

We enjoyed our stay so much we stayed an extra day. Booked two rooms, both had beach view. Indoor pool was great, the breakfast buffet was fantastic!! Staff is best I have ever seen, very friendly, very helpful, always smiling and ready to help with any needs. I have to give a special thanks to Delvon at the front desk. He helped us out a couple times and made us feel like we were the only people in the hotel, great man!! Thank you Delvon, you helped make our Thanksgiving weekend even better! Highly recommend Best Western Plus Sandcastle Beachfront Hotel!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing to stay with us here at The Best Western Plus Sandcastle, it was our pleasure having you as our valued guests. Please don't hesitate to contact me directly the next time your travels bring you our way for I'd really enjoy the opportunity to personally assist you with the process. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Amazing Customer Service"

5
W4499BCmelissat, Virginia Beach 27/11/2016

I was greeted by the front desk girls (Angie and Brittany) with smiles. I was staying in a 1 bedroom, no balcony and they wanted me to make sure I was alright without the balcony before going all the way up to the 9th floor and getting upset. I was perfectly fine without it, just wanted to sleep:) I go up to my room and a man was up there waiting for me at the end of the hall and introduced himself as Alfonzo the maintenance/electrician. He told me the heat wasn't working in that room and I was being upgraded. It was right near my other room. It was an unbelievable free upgrade to a beautiful King size jacuzzi suite!!!! It was AMAZING! I had such a relaxing night. Jacuzzi, overlooking the beach at night with the Christmas lights/decorations on the beach, and slept like a baby in my king size bed:) ?? Now I'm off to ear breakfast at the buffet on the 2nd floor. I highly recommend this place. Clean, comfortable, perfect location and wonderful staff.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Wow! What a fantastic review, thank you so much for your kind words. My staff and I really appreciate it. We enjoy taking care of our guests as if they were apart of our extended family. Please feel free to contact me directly at the hotel the next time you need accommodations so that I might have the opportunity to personally assist you with the process. Have a wonderful holiday season, Jason C. General Manager Best Western Plus Sandcastle

"Very good hotel, great bfast, friendly staff"

4
User 26/11/2016

Check in staff was nice. We got 2 queen beds oceanfront view for $70 in orbitz. We got a room at the 5th floor so we thought we would park at the 5th level but their gate access is broke so we had to walk down to the 4th to get in. Then we had to take elevator to go to our room. And there were teenagers or young people playing their sound so noisily at the rooftop or 5th floor parking too. The hallway carpet needs replacement or upgrade. But as we got into our room we are pleased. It is clean, decent sized. Bathtub or shower looks good and clean. The beds look and smell clean. And we had an ocean view which you can appreciate during the day. They have an indoor pool and tub which we did not try bec we didnt have time and we forgot our suits. The breakfast is excellent. Kudos to the chef. They also have a varied selection. Check out was a lot easier. We forgot my dress shoes and before we drove off, the cleaning lady (she told us on our way out which way is to the parking garage) caught us at the parking lot and gave them to us. Thanks Michelle.

"Coach "

4
User 24/11/2016

We checked into this hotel with no problems, the room was nice and clean. The only problem we had was at the bar with service. We waited a long time for someone to help us there. The pool was nice for the kids because it was heated and indoor. Pretty good visit. I would recommend this hotel to others.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It was our pleasure having you as our guests. We hope that your plans will be bringing you back our way in the near future so that we may have another opportunity to serve you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

" Comfortable"

4
Esparqui, Benidoleig, Spain 23/11/2016

Staff very attentive, and beds very comfy. There were plenty of options for breakfast including hot food on the buffet counter. One thing though, the corridors are very very cold. We also got stuck in the elevator which was a first.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It really was our pleasure having you as our guests. I was sorry to hear about the elevator situation, we are actually in the midst of a re-modernization of both elevators so I can assure you this will not be happening again. Please feel free to contact me directly the next time your plans bring you our way so that I may assist you with the reservation process. Yours in Hospitality, Jason C. General Manager

"Not worth the effort."

2
teddyinglis, killin 23/11/2016

Outward appearance, good. Reception staff good. Room tired, no hot water, poor air con. Breakfast very poor worst of the several B/W we stayed in on this trip. The adjoining restaurant was not what I would expect in a B/W hotel. More like a bar diner and not a very good one at that. Staff not very attentive. Not only was this poorest quality B/W we stayed in it was also the most expensive. I will not return here unless I hear it has had a make over.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for not exceeding your expectations. As I am sure you have read from our other reviews, we typically offer superior customer service and a clean and comfortable room. I would very much like the opportunity to win back your business. If this is something you would be interested in please feel free to contact me via email or telephone so we can discuss this offer. I hope you had a Happy Thanksgiving. Best Regards, Jason C. General Manger Best Western Plus Sandcastle

"First time there and very pleased"

5
kdamdn, Nags Head, North Carolina 18/11/2016

My fiancé and I selected this hotel as the "go to" hotel for out of town guests for our wedding; we also stayed there. From the first moment we spoke with Jan and encountered many staff members, it was evident this was the place to stay to feel welcome! The rooms were comfortable, Oceans 14 was a great gathering place, and the location of the hotel was spot on. Cannot impress enough how kind and helpful the staff was!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle, it was our pleasure having you as our valued guests. I would also like to thank you for your kind words, my staff and I greatly appreciate it. I hope that you will be returning in the near future so that we might have another opportunity to serve you. Wishing you a very happy Holiday season. Yours in Hospitality, Jason C. General Manager

"Convenient"

3
Jess S, Falling Waters, West Virginia 18/11/2016

This is an older motel but convenient for what we wanted to do, and places we wanted to visit. Our room was somewhat small, especially the bathroom. Staff was friendly and helpful and the motel was clean.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It truly was our pleasure having you as our guests. I hope that in the future you will come back for a return visit because we would welcome the opportunity to serve you once more. Best Regards, Jason C. Best Western Plus Sandcastle

"Repeat customer:"

5
harmar0921, Kentwood, Michigan 15/11/2016

As usual, I give this location a 100% grading. As my previous review stated on this location in June 2016, you will not be sorry you stayed here. All staff,were very professional, rooms are up to date in decor, clean and a very good breakfast buffet. Pricing is very reasonable for the same types of other hotels. I wish you sweet dreams at this location.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
What a fantastic review! Thank you so much for choosing to stay with us once again here at The Best Western Plus Sandcastle. It truly was our pleasure having you with us. Please don't hesitate to contact me directly the next time you are in town so that I might have the opportunity to personally assist you with the reservation process. Yours in Hospitality, Jason C. General Manager

"Great location overlooking beach and pier"

4
Robert R, Woodbridge, Virginia 13/11/2016

Stayed a couple nights in November at this hotel on the beach. Great location on the boardwalk near the 14th Street pier and amusement park on Atlantic Avenue. Virginia Beach Veterans Day Parade staged outside hotel so great location for viewing parade. (Staff did excellent job of notifying about street closures.) Hotel shows its age but also has a number of updates - wifi, electronic room locks. Attached 5-level parking garage is convenient with entries directly into hotel room corridors near elevators. My room was directly across from the elevator on a higher floor, so there was some unavoidable noise with guest traffic but not too bothersome in the off-season. Elevators show their age, being a bit slow. King bed room was nice size and mostly clean; some dust/sand around floor lamps, furniture that may be inevitable on the beach. Great view of the beach from balcony and chairs available for sitting. In-room safe suitable for small items (about paper sized, not 15+ inch laptop) in the short wardrobe that requires slacks to be draped over hangers instead of hanging. Some inter-room sounds but did not affect sleep or other activities. Staff were friendly, check-in and out were efficient. Breakfast was OK; layout in the service room had hot items scattered throughout including biscuits and gravy by the juices & coffee in the corner, self-make pancakes across the room, and hot meats/potatoes near the entrance door - makes guest movements a bit awkward. There is additional seating in lobby suitable for breakfast. Overall a good stay and would stay again if in the area.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It was truly our pleasure having you as our valued guests. I was very happy to hear that you enjoyed your time with us. Please feel free to contact me directly the nest time your plans bring you to Virginia Beach. I would very much enjoy the opportunity to offer you our repeat guest discount and to assist you with the reservation process. Yours In Hospitality, Jason C. General Manager

"Excellent"

5
somebidee, Richmond, Virginia 07/11/2016

We checked in on Saturday evening. The staff was extremely fun and friendly. Helpful with finding restaurant recommendations. We had an excellent room, convienent to the elevator and parking and of course the view was spectacular. I would definitely recommend and stay again. The staff and the hotel was great.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle. It was truly our pleasure having you as our valued guest. I was very happy to hear that you found our staff to be friendly and accommodating. We really love what we do and I believe it shows in how we approach customer service. I hope you will be returning in the near future so that we might have another opportunity to serve you. Best Regards, Jason C. General Manager

"Fantastic"

5
Anna T, Richmond, United States 06/11/2016

I sincerely believe that new employees who are in training for any level of management should have to work at this location for at least a week. This way they can see the way things should really be done. It is a rare thing to find such efficient and courteous employees. The way that they treat their guest one would think that every employee there gets commission on each and every booked room. Thank you for such a splendid stay.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
What a wonderful review! Thank you so much for all your kind words. All of our associates read our TripAdvisor reviews and they have all been talking about yours. I can't tell you enough how appreciative we all are for them too. Please don't hesitate to contact me directly the next time your plans bring you our way so that I can assist you with the reservation process. Yours In Hospitality, Jason C. General Manager

"Outstanding service plus great value"

5
User 04/11/2016

My husband and I checked in on evening of Nov. 3. The ladies at the reception were accommodating friendly and quick. They told us about the on site facilities and local area so we could explore. Hotel is located right on boardwalk in middle of action but stay was quiet and restful. The room was very comfortable. In the morning, we ate breakfast that came with the room which was full of options for picky me and my picky toddler. We met Jim and his staff Edward, Nadarius, and Maria. They were happy, informative and kept breakfast area loaded. It was clear they enjoyed working here and went out of their way to make sure guest needs were met and then some. Will go back if in the area due to the awesome people working there.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. it was truly our pleasure having you as our valued guests. I was very pleased to hear that you enjoyed your time with us here at the oceanfront. We hope that you will be returning in the near future so that we might have another opportunity to serve you. Best Regards, Jason C. General Manager

"Stay here any time as long as it's not a holiday."

5
Jennifer Rebecc... W, Minneapolis, United States 04/11/2016

Everything about the hotel was great, particularly the staff in the breakfast area. They were so friendly, happy, and genuinely concerned that everyone enjoyed the breakfast. I had only one issue. But it was a big one. The street was closed on the last Saturday in October. There was a 10k run / Halloween parade. I wasn't told the street would be closed when I made the reservation. I wasn't told when I checked in. I wasn't told at any time. On Saturday, I drove my rental car down to the street and there was a car in front of me that wasn't going anywhere. I was in Virginia for a course through CAI in Chesapeake but decided to stay on the beach and drive over because it's not so far and not a bad drive. I spent about $2300 for the flight, air fare, the rental car, the hotel, and the course. Saturday was the day of the exam. I went in to the lobby to see how long this was going to continue. I was told that the street would be closed until long after my exam was over. So, I had to get the person in front of me to move their car enough so I could get by to park by the front door of the hotel, and take a taxi over to Chesapeake. I paid $116 to get to and from Chesapeake and was lucky that I was allowed to take the test at all. The hotel did take $50 off my bill. So I had to cough up $66 (not sure how they figured that should be on me, but whatever). The stress was just not what I would have dealt with had I been forewarned. Even if they had put a notice on the doors after I had already committed to the reservation and checked in, I could at least have known ahead of time and made arrangements. Maybe I could have parked my car half a block away ahead of time so I could just walk to it and not had the last minute frustration immediately before an exam that was a pretty big deal to me.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to apologize for the inconvenience regarding the road closure on the Saturday morning of your stay. We had notification of the street closure posted at the front desk but we should have done a better job informing you. I was very sorry to hear how it affected your day. I hope you will allow us the opportunity to win back your business. Please feel free to contact me via email or by telephone if you would be interested in discussing this further. Yours In Hospitality, Jason C. General Manager

"Happy Happy once again"

5
Ryan S, Lynchburg, Virginia 03/11/2016

I had another trip to VB for family related reasons and thought I would give the Best Western Sandcastle my business again as I have been very happy & pleased with the value of the hotel in the past. Once again I have rave reviews and positive experiences with this hotel. It is and has been clean everywhere including the Bathroom & Lobby areas which is key to me as a traveler. The breakfast area changed since my last visit (now on the 2nd floor versus a neighboring restaurant) but the kids and I found plenty (waffles/muffins, bacon and sausage options) to choose from. They even have some sort of pancake station that I am eager to try next time. Like my last visit, all staff were friendly, busy and engaged in their job duties and just doing stuff to better the hotel. Keep up the good work and I will gladly keep providing my business. You had me at the Keurig in the room and really had me with the Newman's K cups even further. What a treat.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your wonderful review, my staff and I really appreciate it. We are so pleased that you enjoyed your time with us. We are striving to become ranked #1 on TripAdvisor and I believe that we are well upon our way. Thank you for choosing to stay with us here at The Best Western Plus Sandcastle where we are creating memories one day at a time. Yours In Hospitality, Jason C. General Manager

"A quality hotel in an outstanding location!"

4
Ivian (i.c.) S, Laneview, VA, United States 31/10/2016

The Best Western Plus Sandcastle Beachfront Hotel in Virginia Beach is one of the areas best bargains. From the excellent staff to a simply outstanding location, where all rooms overlook the beach and Atlantic Ocean. it will be our "go to" place when we visit Virginia Beach in the future. The room was clean, though with a somewhat small bath, but then, one doesn't go to Virginia Beach to stay in the room! There is a great buffet breakfast, Oceans 14 Restaurant attached to the hotel is new and exciting. The lobby is spacious, there is on premises covered parking and again, location, location, location.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
What a wonderful review! Thank you so much for helping us spread the word about our wonderful hotel! It was truly our pleasure having you as our guests. I was very pleased to hear that you enjoyed your time with us and that you found our staff to be accommodating. We hope that your plans will be bringing you back our way in the very near future. Please don't hesitate to contact me directly if I may be of assistance to you in any way. Yours in Hospitality, Jason C. General Manager

"Just The Girls"

4
Adrian L, United States 28/10/2016

We greatly enjoyed our stay at Best Western and enjoyed our ocean view room overlooking the boardwalk. The staff were courteous and friendly. The accommodations were comfortable. Thank for making our trip enjoyable.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent Girls trip to Virginia Beach and The Best Western Plus Sandcastle. I was very happy to hear that you enjoyed your time with us. We hope your plans will be bringing you back our way in the very near future. Please don't hesitate to contact me directly when you are ready to make reservations so that I may have the opportunity to personally assist you with the process. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great location"

4
Bubbles284, New Hampshire 26/10/2016

We visited in early October so the area was a little more quiet. I had requested early check in (on a monday) and when we arrived our room was not ready so we were given a parking pass and told by the front desk personnel we would receive a call to let us know when our room was ready, we were never called. I would have rather been told that the room was not going to be ready early. But we made the best of it and walked the boardwalk and stopped in a few shops. Our room was on the 9th floor, it was great for privacy. However, one of the elevators was being serviced so the one elevator was very slow and we had to wait awhile for it - the stairs don't go up that high. The jets flying over were also very loud, might have not been so noticeable on a lower level? Overall the room was clean and comfortable. The breakfast buffet was underwhelming. Great if you like steamed eggs and overcooked bacon. I have had better breakfast buffets at other hotels. I would recommend staying here if you want to be close to the beach and the boardwalk.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for staying with us here at The Best Western Plus Sandcastle. I would like to apologize for the inconvenience of our elevator situation. I hope that you will plan on returning to our property so that we can offer you our repeat guest discount. Please don't hesitate to contact me directly at the hotel so I may have an opportunity to personally assist you with the reservation process. Best Regards, Jason C. General Manager

"great hotel"

5
Sharon W, raleigh, United States 24/10/2016

the hotel stay was great. the beds were lumpy some more than others. the breakfast was great. the staff kept the bar stocked. there was coffee ready 24 hours a day and someone available for whatever question you may had. the lounge has a tv and computer to use

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I apologize that your beds seemed lumpy. We plan on replacing any mattresses that are in need of changing, so I can assure you your next stay with us will be perfect. Thanks again for choosing to stay with us and we look forward to your return. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Horrified Service During Checking In"

4
User 23/10/2016

I have never experience what I have experience October 21, 2016. One of my rooms were cancel without any notification a day before we arrived. It took an hour before things gotten straighten out, which never did. My husband and I always stay and Sandcastle at Virginia Beach but this weekend was a disaster, and we will never stay again, but the reason we stayed this weekend, was because of my parents and I wanted to make sure that they have a good time and they did regardless of the situation. I am still upset, because I can't describe how we was treated and it was down right upsetting. You would think that staff generosity would be the main priority making sure guest is comfortable, and happy but it was not the case. Reservation was make for two rooms. On October 21, were the day we arrive and all hell broke loose because we didn't have a clue that one of our rooms was cancel for no apparent reason. Was told that only one room was paid for, so I had to go pull up my bank statement on line to show proof about the payment that were made on both rooms, but they still wanted my husband and I to make another payment because of the mistake they made in cancelling our second room without any confirmation notice. Because of the hotel mistake we should have been treated with dignity and respect because everything was paid for before our arrival and we always made sure of that every time we have stayed at this hotel, which is twice every year. My parents happiness were my priority, my dad being 86 of age, and my mom 74 of age was all I was thinking about so we stayed because that's all they talked about for two months was they are going to beach, but I will never forget how we was treated because of someone mistake, but that will not keep us from Virginia Beach we just have to find us another hotel to stay in, but you best believe God don't like ugliness! Sharon Crudup [email protected]

"Great price, great locateo"

5
Sara P, Knoxville, Tennessee, United States 23/10/2016

After booking this hotel, I was a bit nervous because the rate was so reasonable for a beachfront hotel. Such wasted energy: yes, it's affordable but nothing is compromised. The location is amazing _ closest hotel to the pier _ and the amenities are great _ love the indoor pool and wonderful breakfast. Our room was comfortable, clean, and quiet. Overall, great hotel for great price!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for taking the time out of your day to share your thoughts about your most recent trip to The Best Western Plus Sandcastle. It was truly our pleasure having you as our guests. We look forward to having you back in the near future. Please don't hesitate to contact me directly so that I can extend our repeat guest discount to you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"9 and 3/4 penthouse review"

3
User 19/10/2016

When we got into the hotel, nice main areas and great location on the beach, quite centrally located. The tarnish came when we ended up in a converted utility room on the roof that we had to climb a flight of stairs to get to from the top floor. Stay away from room 914 The room wasnt bad just uninspiring with no balcony and very little view. What turned this from 2 to 3 stars is the hotel restaurant. A casual affair that offered some great fare, albeit a bit pricey. The Sandcastle has mostly its location going for it and the regular rooms may be much more comfortable with the balcony and view, but I am not sure I would be willing to try this one again. We may try the other Best Western next time to see what it offers.

"We really like this hotel!"

4
Desiree R, New York, United States 17/10/2016

The room and view were beautiful. The restaurants were good, tasty food and drinks for a decent price and the staff couldn't have been more friendly and helpful. It was smooth everyday! We will be back!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It was truly our pleasure having you as our valued guest. Please feel free to contact me directly the next time your plans bring you back to the beach so I may offer you our repeat guest discount and assist you with the reservation process. Best Regards, Jason C. General Manager

"Great Staff. "

4
Mean15, Buena Vista, Virginia 12/10/2016

The staff was very helpful, and friendly; especially the housekeeping ladies. We enjoyed our stay very much, and look forward to returning. Great location with ocean front views and easy access to beach and boardwalk. Enjoyed a great meal at on site the Italian Restaurant. There is also a Bar/Restaurant located in the building as well.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your stay with us. We look forward to your return and please don't hesitate to contact me directly when you are ready to make reservations so that I may offer you our repeat guest discount. I hope you have a wonderful fall season. Yours In Hospitality, Jason C. General Manager

"Best Western review"

2
Ida B, Joppa, United States 07/10/2016

Facility is outdated. Staff are all young. Room had a large hole in the door to the outside balcony where there used to be a dead bolt causing cold air to constantly seep into the room. Coffee pot was there, but only one coffee pod and no creamer or sugar supplied. A couple of beetles were found in the room flying around. Breakfast was marginal. Sausage floating in grease. Eggs appeared to be sitting out for awhile. Muffins looked like you just opened up a box of Little Debbies. When I mentioned it to the check out clerk...again the staff are all young, she did not appear to be concerned, except I think she did right down to repair the hole in the door to the balcony. For $139 a night, I expect more.

"Not A Bad Place"

4
User 07/10/2016

Should put a little more effort into the amenities, but overall it was not a bad stay. Room was good, elevators were horrendous for slow season. All in all I would recommend this hotel again and definitely stay

"Motel Status at 4 Star Hotel Prices..."

2
paralegal4444, Roanoke, Virginia 07/10/2016

After 3 years of visiting this hotel we are finally done hoping it will get better. The first year we had a blast and very favorable memories, but now it's turning into a low budget motel at $300 a night. Elevator broken numerous visits that were months apart from each other. Breakfast is give or take, you never know... Better off eating at a local breakfast place. This visit we used our points for a room and was given a small, dirty, hot and stuffy room. We got refused the king bed I reserved and instead got 2 full beds. Who wants a smaller bed than your own on vacation??? Bathroom was dirty and not functioning right. Bed linen was dirty and had stains. Paint peeling off walls. I can keep going but I think the above it bad enough...

"Not worth the money"

2
Joppa_MDChocoholic, Joppa, MD 07/10/2016

Hotel had some cosmetic upgrades, but they were not enough to complete the facelift that is needed. The carpets smelled musty, lobby furniture was tired and worn out. Breakfast was NOT hot, except for the sausages. Eggs and waffles were all cold - the butter didn't melt on them. The danishes and muffins were not appetizing. We went to Dunkin Donuts instead. Website advertised $84 but we were charged $140 - NOT A GOOD VALUE for the money. We won't be back to this chain.

""Best location on the beach""

5
crystalhottinger, Fulks Run, Virginia 06/10/2016

Beautiful ocean view on the beach.This is located right next to the pier and is so close to everything.Has a great hot breakfast bar,and the rooms are very clean.There are two restaurants located within the hotel also.All the staff is very kind and courteous with meeting your needs.We have stayed here many times and look forward to going back.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
What a wonderful review! Thank you so very much for your kind words, my staff and I truly appreciate it. I hope that your plans will be bringing you back our way in the very near future so that we might have another opportunity to serve you. Please feel free to contact me directly when you are ready to make reservations so that I may offer you our repeat guest discount. Best Regards, Jason C. General Manager

"Best location"

5
Gayle D, Williamsburg, United States 03/10/2016

Stayed for the Neptune Festival! This hotel is a great location right next to the pier and the live bands were playing on grass below. We could either enjoy the breeze & music or close the door and have silence. We were delighted to be able to watch several pods of dolphins jumping in the ocean one morning as we sat on our patio having coffee. Free covered parking & free hot breakfast and two well stocked gift shops adjacent to lobby. Only downside was the room was a little small/ narrower than typical hotels (but I understand ocean views do come at sacrifice) - highly recommend!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to help us spread the good word about The Best Western Plus Sandcastle in Virginia Beach. It was my staff and I's pleasure having you as our valued guest. The Neptune Festival is always such a wonderful time and I am glad that you had the opportunity to enjoy it with us. Please don't hesitate to contact me directly the next time your plans bring you our way so that I might have the opportunity to personally assist you with the reservation process. Best Regards, Jason C. General Manager

"Basic hotel with great view"

3
User 02/10/2016

With this hotel you're paying for the direct ocean view and boardwalk location. But... it's an older building with low ceilings, noisy inefficient a/c units, small bathrooms, and subpar breakfast. Most employees friendly and helpful. While there, one of the two passenger elevators was out of service (we were told it had been for weeks) but maintenance and cleaning crews used that elevator as well, causing long waits, even though we then found out a service elevator was also available.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for not exceeding your expectations and for the inconvenience regarding our elevator. I would truly enjoy the opportunity to win back your business because this is not how we typically conduct business. Please don't hesitate to contact me directly via email or telephone if you would be interested in discussing this further. Best Regards, Jason C. General Manager

"Location Location Location "

3
sleland, Charlottesville, Virginia 02/10/2016

Location can't be beaten! +On the beach and next to the boardwalk and pier. +Grassy area between hotel & beach +Adjacent to walking & Bike paths +Lots of restaurants and shopping within walking distance +Room overlooking ocean for dramatic sunrises +Comfortable beds +Generous supply of fluffy white towels -Corridors & elevators were dirty Three stars=average rating. An economical hotel. The beds were comfortable and the room had all we needed. Loved the view from our 5th floor room. Brittani at front desk handled our reservation by phone and our check-in. She was courteous, friendly and efficient!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for staying with us here at The Best Western Plus Sandcastle in Virginia Beach, Virginia. It was truly our pleasure having you as our valued guest. We are very lucky to have most likely the best location here at the oceanfront and I was happy to hear that you enjoyed it. Please don't hesitate to contact me the next time you come our way so that I can offer you our repeat guest discount. Yours In Hospitality, Jason C. General Manager

"a great stay"

4
Scott S, salisbury, United States 02/10/2016

was impressed with oceans 14 restaurant's food. the cheese stake sub was the best ive ever had and im 44. the bartender took care of us very well and the location right on the boardwalk was nice too.;

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
I was glad to hear that you enjoyed your time with us and that you thought the restaurant was very good. I will have to try that sub for myself, sounds delicious. Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle. Please don't hesitate to contact me directly the next time you come to town so that I might have an opportunity to personally assist you with the reservation process. Yours In Hospitality, Jason C. General Manager

"Neptune Festival 2016"

5
howardroxz, Virginia Beach, Virginia 02/10/2016

i have stayed at the Sandcastle Hotel for the last 10 Neptune Festivals. The hotel is always clean and the staff is friendly and willing to help with any request. The only complaint is the that the elevators always seem to be broken.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your day to write a review regarding your most recent trip to The Best Western Plus Sandcastle. I would like to apologize for the inconvenience with the elevator we had down. We are in the midst of replacing the elevators so that this will no longer be an issue. We look forward to having you next year for your 11th Neptune Festival. Yours In Hospitality, Jason C. General Manager

"Great hotel on the boardwalk"

5
Angie T, harrisburg pa 01/10/2016

Quite pleased with our experience...we had an ocean view king size room with refrigerator, microwave and coffee maker. WIFI was free but rather slow. This hotel has two restaurants. The Italian one was empty and we should have realized why. Meatball subs were ok. The second night we tried Pier 14 and although the menu was rather limited, the service was good and the food great. All hotel staff were extremely friendly and eager to help. Also was pleased to get parking in their parking garage with elevator access

"Paradise in Paradise"

5
Delvin J, Kettering 30/09/2016

I have always heard that Virginia Beach is a great place to vacation. Finally this past week we had a chance to spend a night. Well this hotel turned out so great that we stayed an extra night and will go back again next year. The room was most comfortable and the staff treated us as owners. It was great stay

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for taking the time out of your busy day to share your thoughts about your recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was overjoyed to discover you felt as if you were treated like an owner. That is certainly one thing we try to preach around here because when you think about it, we are working for you. Our guests pay a good amount of money to stay with us and to be oceanfront so I think it is necessary to take extra good care of everyone. Please don't hesitate to contact me directly when you are ready to return to the hotel so that I may assist you with the reservation process and to offer you our repeat guest discount. Best Regards, Jason C. General Manager

"Much needed vacation"

4
nanniecarla, Louisville, Kentucky 29/09/2016

Excellently time. Hotel staff was fantastic Would definitely stay again. Only issue only one elevator working. The hotel is old had some places in the room but overall was great. Housekeeping was great. Thank you all for a wonderful time

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle in Virginia Beach, Virginia. It was truly our pleasure having you as our valued guest. I was so happy to hear that you enjoyed your time with us. Please don't hesitate to contact me directly the next time you plan on coming to the beach so that I may assist you with the reservation process. Best Regards, Jason C. General Manager

"Just Amazing!"

5
bennettl60, Roanoke Rapids, North Carolina 28/09/2016

Everything was just wonderful!!!!! Jan and Betty does a great job of getting us ready for the trip. This is our third year of visiting as a churh family. Thanks to the other staff for doing a wonderful job.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle in Virginia Beach. I would also like to thank you for your kind words about Jan and Betty. They are two wonderful associates and they both truly care about our guests. We look forward to having you back very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Place!"

5
mammabear64, Roanoke, Virginia 28/09/2016

Our experience from the time we pulled into the parking lot until when we checked out was great. The staff made us feel welcome. (Betty, Olivia, Shaun, Vanessa) The location is perfect. One morning we watched dolphins from our balcony. You are in walking distance to great food or you can order food to be delivered. Roma's delivered hot and good food. We have stayed there numerous times over the years and have never been disappointed. We plan on returning in the spring.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was very pleased to hear that you had a wonderful time while you were with us. We are looking forward to your return next spring and please don't hesitate to contact me directly so that I may have the opportunity to assist you with the reservation process. Best Regards, Jason C. General Manager

"AMAZING STAY - THANK YOU ANGIE BRYANT"

5
User 27/09/2016

My fiancé and I decided last minute to come down to VA Beach for a little alone time on a quiet Tuesday night! We had no idea where we were going to stay so we stopped by Best Western to check prices when we met ANGIE BRYANT, I actually made my mind up right then that I was going to stay here after I had a wonderful talk with her, she is extremely sweet and polite and was helpful with more then I could thank her for! She made our stay one to remember and if she isn't the manager already then she SHOULD BE because I've never met someone so motivated and just outright kind. She is the kind of person that any business would be blessed to have and that's extremely hard to find these days. She made sure we had everything we needed and she made me feel right at home and that's something that is hard to do for people as picky as us. I would definitely recommend this hotel and the view is just outright beautiful, right above the pier! Thank you Best Western and thank you Angie for making this trip one for the books! ??????????

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
FANTASTIC! Thank you so much for all your kind words. Angie is certainly an asset to our business and if she hasn't already seen your wonderful review I will make sure that she does. I am very lucky to have a super kind staff that truly care about each and every employee that walks through our door. We look forward to having you back again soon. Best Regards, Jason C. General Manager

"Very nice and accomodating!"

5
Carolyn R, Manfield, United States 27/09/2016

This was a very pleasant hotel with nice staff, clean rooms and wonderful access to the beach and pier and surrounding shops. I would recommend this hotel to anyone wishing to plan a trip to VA Beach! We did not use the pool, but peeked in and thought it was neat and clean. Breakfast was very good and the staff kept everything filled and hot. The beach shop below had a nice assortment of beach toys, clothes and apparel for the whole family.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to The Best Western Plus Sandcastle in Virginia Beach, VA. I was so happy to hear that you enjoyed your stay with us. The next time you plan on coming to Virginia Beach please don't hesitate to contact me directly so that I may offer you our repeat guest discount. Yours In Hospitality, Jason C. General Manager

"Not a Top 10 hotel!"

2
John T, Trenton, NJ 25/09/2016

Well, my Trip Advisor folks very rarely let me down. However, this time they did. I read all the reviews before I booked this hotel and I expected MUCH more. Folks, this is an "old and tired" hotel. From the outward appearance, to the narrow parking garage, to the dingy hallways, the the VERY slow elevators, to the "cafeteria" looking restaurant and the free breakfast located in a conference room, this place is just old. Mind you, the staff was helpful, but even great staff can't get me past the building itself. One very positive note, it hotel is situated in a great location along the oceanfront. Fewer folks venture south of the pier, so the beach was less crowded, but that's the only good thing I can say. Way too many options in VB to pay the rates that this place is getting. Don't stay here!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
I was sorry to hear that we didn't exceed your expectations. Most every guest that walks through our doors has a lovely time. Best Regards, Jason C. General Manager

"Staff friendly & helpful"

4
Wiliam S, sinking spring, United States 25/09/2016

The employees went out of there way to make us feel welcome. We were there during a tropical storm & even though they were battling water problems, the staff was always friendly and courteous. Everyday when we came out of our room ,the cleaning girl said hello ,how are we doing ;when she cleaned our room , she did a very good job. The employees at the check in counter were very helpful about where to eat and places to go.We enjoyed our visit even though the weather was bad.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and the Best Western Plus Sandcastle. It was truly our pleasure having you as our valued guest. The weather was a real bummer over Labor Day weekend, and we certainly took in some water. I was glad to hear that even though the weather did not cooperate, that you were able to make the most of it with us. Have a great day, Jason C. General Manager

"Great Getaway from the Hustle and Bustle"

5
User 22/09/2016

We stayed in Room 905. It was Awesome. Great view of the ocean and the pier. Watched an amazing moon rise and a beautiful sunrise while we were there. The restaurant downstairs was great with live music at night and great happy hour prices

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
I was so happy to hear that you enjoyed your stay with us. On behalf of myself and my entire staff....thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle. We hope that you will be returning in the near future so that we might have another opportunity to serve you. Best Regards, Jason C. General Manager

"Monica Henson-Passport Acceptance Agent Trainer"

5
BigMonie, Waldorf, Maryland 22/09/2016

I loved this quaint hotel. Shower/Shampoo dispensers in shower. Front desk sweet/helpful. Maintenance guy removed hair out of tub & w/o me asking replaced door latch. Breakfast great????????????????????

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was very happy to read that you enjoyed your stay with us. We hope that you will be returning in the near future for we would enjoy the opportunity to serve you once more. Best Regards, Jason C. General Manager

"On the beach, great views. "

4
User 21/09/2016

An older hotel that's kept clean, freshly painted with a nice staff. Rooms are a little small as a older place would be. A small price to pay for a good location. The attached restaurants stink and need a good going over. They are not part of the hotel per say, but they need to kick it up a couple notches. Parking garage is ok. The only issue with Va beach, is Va beach. After you leave the main beach block, its dead and pretty gritty. The taxes are high on everything and there is no big capitol investment going on. There was a hotel site across the street that had been torn down some time ago and is an eye sore, trashy and over grown. If that was Jersey there would have been new development there quickly. Our room wasn't that expensive, but the taxes were excessive. Shame great beach. Waters great.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing to stay with us here at The Best Western Plus Sandcastle, it was truly our pleasure having you as our guest. I hope that you will be returning in the near future so that we might have another opportunity to serve you. Have a great day. Jason C. General Manager

"Overpriced"

3
Katy H, Heathsville, Virginia 21/09/2016

Upon arrival I was very impressed; beautiful, upscale lobby. On the walk to our room, I noticed how dirty the carpet was, a broken up chip and other debris. As soon as we opened the door to our room, our first thought was how odd the layout was. The bathroom was huge, but the sink stood by itself (absolutely no room whatsoever for a toothbrush or any other cosmetic item). I couldn't believe there wasn't a hair dryer in the room! The room was clean, except for a crusty booger over the bathroom light switch, and toothpaste spit on the wall by the sink. It felt like they slapped some paint over an old building; there were cracks in the ceiling, and you could tell the building itself was worn down. I don't want to think about the parking garage in the summertime, we had a hard enough time going around corners without hitting cars in the off season. Staff was excellent, didn't walk by a single person who didn't stop and speak or hold the door. I would definitely stay again if the price range was more towards $90 a night. I can't believe I spent $315 for 2 nights.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for your review. I was sorry to hear that we didn't exceed your expectations. I hope you have a great fall season. Best Regards, Jason C. General Manager

"very good vacation"

5
bucyracing, Cumberland, Maryland 20/09/2016

room was very nice everything u want to do is around hotel lady that cleaned room was very nice and Brittney at desk was very helpful ocean front room is wonderful free breakfast was so nice and good when we need directions for somewhere they looked it up and printed it out for us

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was very happy to hear that you enjoyed your stay with us. We hope that you will be returning in the near future so that we might have another opportunity to serve you. Best Regards, Jason C. General Manager

"Staying here could be a risk to your safety and security"

2
User 20/09/2016

This is a very difficult review to write, since I gave it a “poor” rating with it being truly a very excellent hotel, up until check out. I will explain my reasons for this later in my review. Upon entering our room, we discovered about 10-20 mosquitoes on the walls and ceiling of the room, which my wife promptly killed. We brought this to the desk clerk's attention and she inspected the room with us. She felt that a previous guest may have left the balcony door open overnight. This could possibly be the reason. They moved us down the hall a few rooms and this room was mosquito free. The hotel has been completely refurbished since my last visit in 2011, inside and out. I can't say anything negative about the accommodations. The room was very clean with an excellent view from the 9th floor balcony. The location was perfect, overlooking the fishing pier with an awesome view of the ocean. Dolphins love to play out by the pier and we got to see them numerous times. The bed was extremely comfortable with a top notch mattress and plenty of pillows. This is very important to me as there is nothing that can ruin a vacation like waking up with a sore back from a low quality mattress. The bathroom was spotless and the shower had excellent water pressure with plenty of hot water every day of our stay. Each day of our stay, housekeeping did an excellent job of cleaning our room, replenishing towels, toiletries, etc. Hotel staff was very helpful and friendly, answering all questions and had an all around pleasant attitude. The lobby was spotless, as were all areas of the hotel. The Ocean 14 Restaurant has excellent food at reasonable prices. The fitness room had a good variety of equipment, although a little cold from the A/C. The pool was slightly cloudy from the guests that were in it and probably didn't know where the bathrooms were, but I have found this is the case in most hotels. The breakfast is low quality food, but free. We only partook once. The elevators were slightly slow but reliable. The on-site parking was adequate although our stay was off-season. Now for the reason I give this hotel a low rating. During our stay we noticed papers sticking out from various guest room doors as we walked past. We just assumed they were some kind of advertisement, such as the papers found on car windshields occasionally. We found out differently the day we checked out. The paper was our receipt with ALL of our information on it. Name…Home address…Telephone number….Everything someone would need to know that there is a house VACANT AND JUST WAITING TO BE BURGLARIZED! This wasn't the end of our trip, we were continuing on to the Outer banks for 4 more nights. The possibility of our home being burglarized was on our mind the rest of the trip. I complained to the front desk staff about this. They were friendly but told me that this is done by “night audit” and that is what they do. I work in law enforcement, and the fact that this is the hotel policy is beyond ridiculous! With all the identity theft going on in this modern world and all the precautions being taken to prevent it, I just can't believe this hotel does something like this! In all the hotels I have stayed in, this has never happened before. I wanted to speak to the manager but he wasn't available. They assured me that he would contact me about this matter. It has been 5 days since we checked out and still no call from the manager. Obviously they don't care about these things. This has soured us on the entire Best Western Hotel chain and we will NEVER be back to the Sandcastle, which is a shame since it truly is a nice hotel.

"Enjoyable stay"

4
Carl Y, Flemington, New Jersey 20/09/2016

A fairly priced conveniently located hotel with a staff willing to please. Va Beach is a perfect family vacation spot with wide range of eating spots. We look forward to returning next year. Take advantage of the many educational events and experiences such the aquarium and dolphin cruise.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing to stay with us here at The Best Western Plus Sandcastle, it was truly our pleasure having you as our guest. I hope that you will be returning in the near future so that we might have another opportunity to serve you. Have a great day. Jason C. General Manager

"Great vacation"

5
Judi123_12, Kenilworth, New Jersey, United States 19/09/2016

We have been going to over 6 years now and as usual we so enjoyed our visit again to the best Western Sandcastle hotel. Againn the staff was very helpful and friendly. Everytime we asked about a good place to eat they would spend the time to check out on the computer for us and print directions . Moving the breakfast area to the second floor was a plus. The breakfast is so much better. A special thank you to Penny and Betty at the front desk for all their help. We will be going again next year and already made our reservaion at checkout

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
It was our pleasure having you and your family stay with us here at The Best Western Plus Sandcastle in Virginia Beach, Virginia. We truly appreciate you taking the time out of your day to write a review about your experience. We are trying to become ranked number 1 on TripAdvisor and I do believe we are on our way. Have a wonderful day and thank you again for choosing to stay at The Best Western Plus Sandcastle. Best Regards, Jason C. General Manager

"Sept. vacation"

5
Judi123_12, Kenilworth, New Jersey, United States 19/09/2016

Had another great trip thanks to the service and and staff at the Best Western Sandcastle . Penny and Betty were very helpful with getting us directions and recommending restaurants. We have already made reservations for next year at checkout and can't wait for our yearly trip to Virignia. we have been going for 6 years. moving the breakfast area to the second floor and having Best Western handle it is a plus. The breakfast was so much better . only problem was having our handicap rm on the 1st floor. Was a bit difficult for my husband, so again we requested the second floor for him next year and I'm sure we will get it. also to put a cabinet in the handicap rm for toiletries would be a plus.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so very much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. My staff and I truly appreciate all your kind words. I am very lucky to be surrounded by associates that really care about each and every guest. Please don't hesitate to contact me when you are ready to make your next set of reservations so that I might have the opportunity to personally assist you. Best Regards, Jason C. General Manager

"Continuing to go back for years to come"

5
dkloomis12, Lewisburg, West Virginia 17/09/2016

This is an excellent place to stay, very clean and the employees go out of their way to help you in any way they can.. I have been going for about 12-13 years and will continue to stay here every year we go to Virginia Beach.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Fantastic! It's the guests such as yourself that make our jobs so wonderful. We are so glad that you continue to stay with us here at The Best Western Plus Sandcastle. It is always our pleasure having you as our guests. We look forward to your next trip to see us and please don't hesitate to contact me directly so that I might have the opportunity to assist you with the reservation process. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"A week at the Beach"

5
Ann M, Kingston, Canada 17/09/2016

This hotel is fabulous, situated right on the ocean front and board walk. . Great indoor pool and outside sun lounge. We had a great week and hope to return again next year. Staff are excellent, anything you need staff are right there to help and assist you.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle. It was our pleasure having you as our guests. Please feel free to contact me via email or telephone the next time your plans bring you to Virginia Beach so that may have the opportunity to personally assist you with the reservation process. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"The Sandcastle gets better each time!!"

5
Tamesha W, Norfolk, United States 14/09/2016

I always have a wonderful stay at this property. I really enjoyed the finalized location for the breakfast room on the 2nd floor facing the water. It was one of many highlights I enjoy visiting this hotel :)

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us. Please don't hesitate to contact me directly so that I may have the opportunity to assist you with the reservation process. I would also like to extend to you our repeat guest discount. Yours in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Location near the Pier"

4
User 13/09/2016

We just came back from vacation the week of August 28, 2016. Great Location with wonderful ocean front view. Room was a little small, but clean. Hot Buffet breakfast served every morning (scrambled eggs, cheese omlet, either sausage or bacon, and either waffles or french toast, cereals, yogurt bar, bagels, danishes, etc). Hotel staff was very friendly everywhere we went in the hotel. I wish there were ice machines on every floor but it wasn't bad to go down a floor or two to get ice. Free Parking Garage. Overall, we would stay here again on our next trip to Virginia beach.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing to stay with us here at The Best Western Plus Sandcastle in Virginia Beach, Virginia. It truly was our pleasure having you as our valued guest. We also really appreciate your kind words and look forward to having you back with us very soon. I hope that you have a great fall season. Best Regards, Jason C. General Manager

"Mid week get away "

3
User 12/09/2016

Hotel was very dingy and dated with dark corridors. Room was average and clean and the bed was comfortable. Based on other reviews we asked for a room away from the elevator. Little did we know... it would not matter where our room was. The walls must be paper thin because we could hear everything that went on in the hall and in the rooms on either side of us.

"Terrible!"

1
acardbd, Poughkeepsie, New York 12/09/2016

We stayed at this location last year and returned this year. We have no intention of returning on our next trip to Virginia Beach. While we understand that due to the recent storm there were some issues, the fact that the carpet in our room directly adjacent to the bed remained soaking wet for the entire week was ridiculous. We were told by front desk that if we had water in the room upon our arrival to call down and they would send maintenance up with some type of drying device. Our carpet was so wet that we could actually see water rise to surface when stepped on. Unfortunately, this was directly next to the bed so there was no avoiding it. We informed the front desk the first day and then the second. We were told maintenance would go right up with a drying device. This never happened.  Finally, we took a sheet from the bed and covered the entire area of the carpet so we could at least step in the area. Of course, this didn't take care of the overpowering mildew odor which remained in the room for the entire week. We figured that housekeeping would see the sheet on the floor and realize why it was there when they picked it up to clean, and quite possibly call maintenance. Incredibly though, this never happened because housekeeping NEVER picked the sheet off the floor. Not once. Truly inexcusable. If all this wasn't bad enough, this hotel no longer has breakfast in one of the restaurants downstairs.  Instead, it is now done in filthy, mildewy conference rooms on the second floor with a makeshift buffet set up on one end. We could have almost let this slide but for the fact that by Wednesday half the hotel was occupied by Shriners present for a convention . Virtually all of the conference room area was then closed off and reserved for these folks, who apparently were cooking corned beef and cabbage in slow cookers for two days because the entire floor and lobby reeked of cabbage for the next two days. Once the conference room space was significantly reduced there was literally no place for my wife and I to sit because a) There were very few tables, and b) the tables that were in the remaining room were completely occupied by Shriners! The same people who had there own conference room space specially reserved. The staff that was standing outside collecting breakfast tickets were too busy socializing with each other to do anything about it. Standing up and eating cold scrambled eggs is not what we had in mind when we paid over $200 a night for this hotel. We are extremely easygoing and the main reason we returned this year was because the desk staff was so pleasant and helpful last year. This year when we explained our frustration as we checked out we were simply told "sorry you didn't enjoy your week". When you only get one week a year to spend money and time on vacation this is not the response or experience anyone would want to have. I suspect the management will write a response below apologizing that their hotel didn't meet our expectations when in reality they should be contacting us directly to discuss what took place last week. But that would mean meeting some reasonable expectations, and we just don't think that is possible from this hotel.

"Vacation"

3
loveourweeones, Suffolk, Virginia 11/09/2016

Stayed for a few days for a self getaway. I did the reservation with Best Western itself and was mislead about the type of room / hotel I was getting. Upon check in I was extremely disappointed to find out I was reserved for a room in a run down 2 story hotel from the 70s costing $130+ a night. The view was of a parking garage. I expressed my issues and was quickly upgraded to the oceanfront side hotel for $75 more a night. The oceanfront side is not new but newer and more secure as the rooms are inside. The rooms are average at best, the overall condition of hotel is average at best, the restaurant is awful. The price is way over for what you get. Using Best Western regularly I was very disappointed. My suggestion would be to use another hotel. I saw so many for equal, less or just a few dollars more that would have been so much better... I however went with BW due to liking other locations and loyalty points (so imagine how expensive the room would have been without that).

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
I believe you have the wrong Best Western....My building is 10 stories high. Best, Jason C. General Manager

"A nice beach front hotel"

4
red67convert, Altoona, Pennsylvania 09/09/2016

We stay here for a long weekend every summer, they have over the years made many improvements to this hotel, probably the best was becoming a best western affiliate. Rooms are clean, beds are comfortable, it is the end of the season so it does show minimal wear and tear, but they seem to be very good about keeping the property up. Balconies are a little small.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so very much for staying with us once again here at The Best Western Plus Sandcastle. It really was our pleasure having you back with us and we appreciate all your kind words. We try very hard to maintain a clean and comfortable hotel with superior customer service. We look forward to having you back with us very soon. Best Regards, Jason C. General Manager

"LOVE STAYING HERE!!!"

5
Micheal B, virginia beach, United States 08/09/2016

My Husband and I Have Stayed Here Every Labor Day Weekend For The Past 6 Years And We Have Been Very Happy With Our Experiences Every Year! If Your Coming To Virginia Beach And You Want A Great Place To Stay, You Should Stay HERE!!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to The Best Western Plus Sandcastle in Virginia Beach, Virginia. We were so happy to hear that you enjoyed your time with us. The next time your plans bring you to the oceanfront please don't hesitate to contact me directly so that I may assist you with your reservations. Best Regards, Jason C. General Manager

"Okay but not great. "

3
User 08/09/2016

We stayed for 3 nights right after Labor Day. We paid $104 per night. We were on the fourth floor and the parking garage was very handy. It is an older motel, the hallways are narrow and our room was small. The bathroom was very small and the tub didn't drain properly. The room was reasonably clean although the window was very streaky and cloudy. I even tried to clean it but it may be that a salt mist from the ocean makes it hard to clean. The balcony was nice to watch the ocean, the surfers, and everyone on the boardwalk. We could even keep tabs on the homeless. The front desk personnel were all very helpful and friendly, no complaints there. We hardly used the breakfast buffet, but it was just average or less. Would probably choose another location next time.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing to stay with us here at The Best Western Plus Sandcastle. I was sorry to hear that we didn't exceed your expectations. I hope you have a nice rest of the summer. Regards, Jason C. General Manager Best Western Plus Sandcastle

"Good Quality For the Dollar"

5
Isaac C, Warfield, United States 08/09/2016

Nice and friendly staff. Room was clean and very nicely decorated. My SUV was to tall for the garage. Hotel had secondary parking to accommodate my vehicle. As usual, Best Western offers quality lodging and a reasonable price.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to The Best Western Plus Sandcastle in Virginia Beach, Virginia. We were so happy to hear that you enjoyed your time with us. The next time your plans bring you to the oceanfront please don't hesitate to contact me directly so that I may assist you with your reservations. Best Regards, Jason C. General Manager

"Perfect Beach location"

4
WATravelgirl1, Longview, Washington 08/09/2016

Full on oceanfront room was perfect even when the weather was not. Nicely re-done rooms with updated decor. Huge,deep oversized bath tub was perfect after our half marathon that finished in front of the hotel.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so glad to hear that you enjoyed your stay with us. We hope that you will be returning in the near future so that we might have another opportunity to serve you. Yours in Hospitality, Jason C. General Manager

"DON'T STAY HERE!!!"

1
love2travelO, Oregon 06/09/2016

Moldy floors, impolite front desk, bad smell in rooms, moldy bathroom, a dump. The location is excellent, right on the beach, but do not stay at this hotel. I suspect the face lift in the lobby is to mask serious foundational issues. You can smell the mold through the new carpets.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
You stayed here while a hurricane was passing through, everything you've mentioned was caused by this storm. I was sorry to hear your comments.

"Great Location"

5
Rebecca K, Detroit, United States 05/09/2016

The room was spacious. Hotel was right on the beach which was what we wanted. We participated in the half-marathon and the hotel was one mile from the start and the finish was right outside hotel. Perfect location. A little on the pricey side though ~ almost $400/night is pretty steep.

"Going Back Again"

4
Karen R, Kincardine 05/09/2016

We stayed here a few years ago on a motorcycle trip and enjoyed it so much we are going back! The location is convenient; the rooms and amenities were clean, comfortable, and appropriate; the breakfast was good and the staff helpful and polite. We are looking forward to a relaxing stay on the beach and a great view from the balcony. Many Thanks to Stephanie for her help over the phone!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle Hotel. I was so happy to hear that you enjoyed your time with us. It really was our pleasure having you as our valued guest and we are looking forward to your return. Yours in Hospitality, Jason C. General Manager

"Poor staff/Room flooded"

2
Thomas M, reistersown, United States 05/09/2016

While staying at the sandcastle best western, tropical storm Hermoine hit. Water came through the door and A/C unit. When we called for a late check out, the staff was extremely unfriendly stating that we should have requested during check-in and that they would not be giving it to us. I will go out of my way to stay at other hotels in the area.

"A great stay at Sandcastle"

4
User 04/09/2016

Excellent location, good free breakfast, free parking, nice room. Good staff, convenient amenities, would stay there again. Relatively fast in room internet, a great view of the ocean. No issues during our 2 nights stay.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle. It was our pleasure having you as our valued guest. I was very pleased to read that you enjoyed your stay with us and I hope that you will be returning in the near future. If I may be of assistance in any fashion please don't hesitate to contact me via telephone or via email. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Amazing!"

5
smillingchik, Roanoke, Virginia 03/09/2016

This place is my home away from home, comfortable and friendly staff. From the moment you walk in the door until you leave you will feel at home. Highly recommend this hotel to anyone looking for a comfortable place.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
What a wonderful review! Thank you so much for taking the time out of your day to share your thoughts about your most recent stay with us here at The Best Western Plus Sandcastle. I was so pleased to hear that you found our staff to be friendly and accommodating. My staff and I truly believe in taking care of each and every guest that walks through our doors. We hope that you will be returning in the near future. Yours In Hospitality, Jason C. General Manager

"Fun girls trip!"

4
steph_pulido, Old Bridge, New Jersey 01/09/2016

Went to VA beach for a girls trip. Room was good, bathroom a little small for 3 girls but functional. Room was very clean. Balcony and view was amazing! Breakfast was good. Just a little disappointed there was no outside pool, the inside pool was so hot we couldn't even stay in the room. But all in all, We had an awesome trip. Would deff come back.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle Hotel in Virginia Beach, Virginia. I was so glad to hear that you and the girls had an enjoyable stay with us. In the future please don't hesitate to contact me directly so that I might have an opportunity to personally assist you with the reservation process. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great location"

4
Jim A, Chester, Virginia 30/08/2016

one of the best spots in VA Beach during high season, right in the center of things! Elevators kind of dated and slow, but the staff was wonderful. Pool was almost always out of towels. Rooms were decently soundproof

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. We are very fortunate to have the best location on the beach. I will make sure the next time you are with us to have plenty of pool towels. It seems like sometimes they just run away:) I hope you have a great Labor Day weekend. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"beautiful ocean front.... many homeless living on the boardwalk"

4
User 29/08/2016

I love Best Westerns however this one needs to brighten up their rooms and check out ceiling tiles and replace mattresses. Beds not comfortable at all and air conditioner very loud when kept at a level for comfort. It is also very upsetting to see homelessness on the beach, people sleeping on the benches in front of hotels, under boardwalk, etc. It is very obvious this particular area is a squatting area for the homeless. I would probably avoid this area in the future.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for not exceeding your expectations. It is very sad to see the less fortunate hanging around the oceanfront but that's obviously out of our hands. I would be very interested in having you return so that we can prove to you we our a great hotel. Have a safe and happy Labor Day weekend. Best, Jason C. General Manager

"Staff"

5
User 29/08/2016

The Staff are excellent!!! Front desk is a 10. The kitchen crew Evone and Rita both 10. The bartender is a 10. And I loved my room! Can't wait to come back next year! Sorry, I can't remember everyone's name. But from the moment I walked in th door on a Thursdays night till my check out the staff were superb. All my needs were met and I didn't have to worry about anything. Breakfast was delish and it was on the house. The ladies Rita and Evone really take pride in their work. I saw them going out of their way to help everyone!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Fantastic! I am so very glad that you enjoyed your stay with us. We realize that there are so many options when it comes to choosing a hotel and we are grateful you decided to stay with us. I would also like to thank you for your kind words, they really mean a lot to my staff and I . We certainly hope that you will be returning in the very near future so that we might have another opportunity to serve you. Have a wonderful and safe labor day weekend. Best Regards, Jason C. General Manager

""Outstanding Vacation""

5
ajwright03, Fayetteville, North Carolina 28/08/2016

Outstanding hotel!! Nice quiet hotel. Located on the oceanfront at the quiet end of the strip. Staff is friendly and courteous. The rooms, elevators, and lobby are nice extremely clean and spacious . Inside the room your amenities include free Wifi a microwave, refrigerator, iron/ ironing board, and a 37" flat screen. The private balcony overlooking the boardwalk and ocean is great!, They have two restaurants with the hotel. The hotel is worth the money. I'll stay there again!!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Right On!!! We can't thank you enough for taking the time out of your day to share your thoughts about your most recent trip to The Best Western Plus Sandcastle here in Virginia Beach. We really appreciate your kind words and are so very grateful you chose to stay with us. Have a great Labor day weekend and we look forward to your next stay with us. Yours in Hospitality, Jason C. General Manager

"Super Quick Getaway!!"

5
Lisa S, Mount Airy, United States 26/08/2016

Boy did I get lucky. I decided to get away for a few days before going back to school at the last minute. So many hotels at Virginia beach and I found the Best One in Best Western. The staff was friendly and helpful, the hotel was spotless, the services great, and the location by the pier was perfect.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Awesome review!! I am so glad that you enjoyed your quick getaway with us. I hope that your plans will be bringing you back our way so that we might have another opportunity to serve you. Please don't hesitate to contact me directly if I may be of some assistance regarding the reservation process. Have a great last couple weeks of summer. Best Regards, Jason C. General Manager

"Great family vacation"

5
N K, Washington DC, District of Columbia 26/08/2016

We have had a great family trip to Va beach. The hotel is on the oceanfront, with hot breakfast served daily. The staff are friendly. Love the coffee bar in the lobby. The bed was a little soft for the husband, but i thought it was fine.

"NICE CLEAN HOTEL"

4
ydnas89, Dieterich, Illinois 24/08/2016

Everything was clean and the staff was friendly. My kids liked the pool. It was within walking distance to most of the attractions. We just walked across the street to the beach. The breakfast area was a good meal.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind words! I was so glad to hear that you enjoyed your trip to Virginia Beach and The Best Western Plus Sandcastle. We really enjoyed having you stay with us and look forward to your return. If in the future I may be of assistance regarding your reservations, please don't hesitate to contact me directly. Best Regards, Jason C. General Manager

"Great Clean Hotel"

5
Jodi P, Chesterfield, United States 23/08/2016

Very Clean and Everyone was very nice...Nice breakfast a lot of breakfast food offering. Very comfortable bed and nice location close to lots of shopping restaurants and beautifully sits on oceanfront property

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your feelings about your recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was very pleased to hear that you found our staff to be friendly and accommodating. We hope that your plans will be bringing you back our way in the near future, and if that's the case, please don't hesitate to contact me directly so that I may assist you. Yours in Hospitality, Jason C. General Manager

"Great choice"

5
User 23/08/2016

Great family hotel. I suggest booking with trip advisor for the best rate. We have an ocean front room with balcony. No better way to go when on vacation! Wake up to a beautiful sunrise and dolphins swimming by and at night you see the moonrise! The hotel staff is very friendly. Rooms are comfy, quiet and clean. Free breakfast every morning. Best sleep ever! My daughter even thanked me for choosing this spot. This picture is the view from our balcony.

"Great Deal and helpful in a pinch"

5
User 22/08/2016

My family originally had a reservation at a local Motel which turned out to be unacceptable. I spoke to Tamara at the front desk at 2 AM and she gave us a great deal on an oceanfront room with a kitchenette. Breakfast offerings were great, the staff is very friendly and we loved the location right in the center of things. A solid 3 star hotel with good amenities and location.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
I was so glad to hear that you had a great time with us here at The Best Western Plus Sandcastle. We really appreciate your kind words and I was so glad to hear that you found our staff to be friendly and accommodating. We hope that your plans will be bringing you back our way in the very near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Short Stay Okay"

3
DreamWeaVer2ReaLity, Maryland 20/08/2016

Nice indoor pool and sun deck. Breakfast was routine (same every day), dining room was hot and poorly poorly ventilated (my clothing smelled of grease afterward). Avoid accepting a room close to the 2nd floor laundry room and ice maker. Sooo noisy after midnight. Beachfront view was nice. For the price and short stay, it was okay.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing to stay with us here at The Best Western Plus Sandcastle. It sounds like we didn't exceed your expectations. That being said, I would love the opportunity win back your business. Please feel free to contact me via telephone or email if you would be interested in taking me up on this. Yours in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Good Hotel"

5
HanifQureshi, Jeddah 20/08/2016

We stayed 2 nights and had excellent service from the staff and the location of the hotel was perfect. They only have 2 elevators so sometimes it takes a while to get one. Parking is covered so your car doesn't get baked in the sun. Would love to stay again.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind words. It was truly our pleasure having you with us. The next time your plans bring you back to the Virginia Beach Oceanfront please don't hesitate to contact me directly so that I might have the opportunity to assist you. Thank you once again for choosing to stay us here at The Best Western Plus Sandcastle. Have a wonderful rest of the summer. Best Regards, Jason C. General Manager

"Vacation"

5
Elisa A, Washington DC, District of Columbia 18/08/2016

The hotel staff were absolutely phenomenal. We had the pleasure of dealing with Brittani and Angela and they were beyond our expectation. The rooms were spotless and we had a great time. Definitely can't wait to go back.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
And we can't wait to have you back. Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle in Virginia Beach, Virginia. We are very fortunate to have such a wonderful and caring staff here at the hotel. It is our goal to reach the number one spot on Trip Advisor and I believe we offer the type of service that will truly get us there. Best Regards, Jason C. General Manager

"Convenient Location"

3
User 18/08/2016

We stayed at Best Western for the Sand Soccer games in June 2016. The location was perfect for us because it was within a short walk to our son's game field on the beach. It was also within walking distance to restaurants and shops. The room was spacious and clean. The breakfast was acceptable. The parking garage was also convenient because we ended up staying on the second floor and we parked on the second floor so we didn't use the elevator most of the time. I think we paid a premium rate because of the soccer tournament and being late in making the reservation. We only stayed for two nights and it was worth it.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your busy day to share your feelings about your trip to The Best Western Plus Sandcastle. Sand Soccer weekend is always so much fun. We truly enjoy having all the players with us and it's amazing how talented they all are. I thank you for choosing to stay with us and I hope that you will return next year for the tournament as well. Yours In Hospitality, Jason C. General Manager

"clean, quiet, pleasant hotel"

5
Buddy U, West Islip, New York 17/08/2016

My husband and I stayed here middle of August 2016. Although weather was extremely hot, the A/C in the room was fabulous! It was quite and didn't kick on and off all thru the night. Nice big screen TV with 3 HBO channels.The king sized bed was so comfortable (pillows a little hard and lumpy). Loved that I didn't have to deal with little bars of soap to shower. They have soap and shampoo in dispensers in the shower! Breakfast was plentiful, something for everyone. Staff so friendly. Really great place, will return for sure !!!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
What a great review! Thank you so much for sharing your thoughts about your recent trip to Virginia Beach and The Best Western Plus Sandcastle. It was truly our pleasure having you as our guests. We look forward to your return visit. Have a great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Not a good experience"

2
Mary T, Cary, North Carolina 15/08/2016

Having stayed at another BW Plus in Austin Texas earlier this year we had much higher expectations than this hotel delivered. Dirty hall ways, drop down stained ceiling in the bathroom, beach towels hanging from the balconies were not what we expected for over $200 per night. We went online tonight and the $59 rate offered was much more reflective of the value that other guests received. We can't count on a BW Plus being a consistent experience based on this stay and definitely would not book in advance via BW.com based on this experience.

"Vacation"

4
Jessica W, United States 15/08/2016

This hotel met all my expectations. The front desk, maintenance, housekeeping etc., were