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Best Western Plus Sandcastle Beachfront Hotel, Virginia Beach

4.0/5  - basé sur 2931 notations.
1307 Atlantic Avenue, 23451-3416, Virginia Beach, United States - See map

The picturesque Best Western Plus Sandcastle Beachfront Hotel welcomes guests with amazing views of the Atlantic Ocean and an array of in-hotel amenities. This 100% smoke-free Virginia Beach hotel invites you to enjoy the indoor pool and hot tub, the free high-speed Internet and the fare at the on-site restaurant or lounge. We offer a free, full breakfast buffet, complete with make-your-own pancake stations. The property also boasts a convenience store, free parking, fitness center and 24-hour front desk assistance. Business travelers and service members enjoy our proximity to Dam Neck Naval Base, Fort Story Army Base and Naval Air Station Oceana. Our business center is always open. Planning an event? We have oceanfront meeting and banquet space available. Every renovated room and suite brings the best of Virginia Beach living to you. The perfect escape can start by requesting an ocean view balcony room. Standard rooms are spacious and come equipped with flat-screen televisions, microwaves, refrigerators and luxurious pillow top mattresses. Suites with desks and sofa beds, multiple rooms and multi-levels are perfect for extended stays. Our renovated hotel is located directly on the world famous Virginia Beach boardwalk. In addition to hitting the waves, the hotel is within walking distance of shops, restaurants and the family-favorite Atlantic Fun Park. Explore the Virginia Aquarium & Marine Science Center, visit the Cape Henry Lighthouse and investigate Virginia's Historic Triangle. Kids love the Ocean Breeze Waterpark and talking to the animals at the Back Bay National Wildlife Refuge. From major holidays at the beach to sporting tournaments at the Convention Center, there's always something happening nearby. We're the closest hotel to the 14th Street fishing pier, and guests are in a prime location to attend annual events like the Neptune Festival and the American Music Festival.

Best Western Plus

Sandcastle Beachfront Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Gold
 
based on 2936 guest reviews
NOTE ISSUED
Excellent
1565
Very Good
823
Average
321
Poor
130
Terrible
97
REFER TO NOTICE
Business Business
113
Couples Couples
795
Family Family
1532
Friends getaway Friends getaway
251
Solo travel Solo travel
84
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Needs Attention - Some Good Points"

3
13/09/2018

The plus points are the comfortable beds, better than average breakfasts and the friendly and helpful staff. The negatives are the small rooms and the delapidated decor. Needs an uplift. Nice and quiet and clean.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you very much for your review. I appreciate you taking the time out of your busy day to share your thoughts with us. I apologize that we didn't exceed your expectations. We will be going through a renovation this fall that will be addressing some of the issues you've mentioned so I hope that you will think about returning next year so you can see what we've accomplished. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"5 Days Of Fun"

5
13/09/2018

This is our fourth year in a row staying at the same Hotel. We will continue to stay at this same location for many reasons. We have a five-year-old sign and there are lots of fun things close by for him to do aside from walking right onto the beach. There's an arcade across the street, and a little Carnival the next block down, good ice cream on either block each side of the hotel. It's always clean and the staff is really really friendly. The included breakfast is also pretty good. The first year we had a problem with our air conditioning in the middle of the night and the maintenance guys came up and put a new one in to make it right. I would highly recommend this place to anyone especially if you have kids. They also have a little kitty pool if your little one doesn't want to get in the big pool.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Location is the best"

5
12/09/2018

The location on the boardwalk meant we could right out to the beach or along the boardwalk to a large selection of restaurants. The staff were helpful and friendly and the rooms were clean. We had a private balcony from which to view the ocean when we wanted. The pool was nice and breakfast is included. A good place for a beach vacation.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Weekend getaway"

3
12/09/2018

Nice hotel for the beach - very clean for the most part - mattresses was worn and lumpy. Balcony door did not lock.Staff was pleasant and friendly - breakfast was good. Housekeeping was good.Location is great!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so very much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. We like to use all of our reviews as a way to help improve upon the service and product we offer our valued guests. That being said, I will research which room you were in and make sure that we change out the mattress and fix the balcony door lock. Thank you so much for making us aware of this we really appreciate it. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Oceanfront hotel"

3
12/09/2018

The place needs some updating and painting in the rooms. They have a parking garage on site but make sure your vehicle isn't to tall. You will get caught on the beams and more than likely not be able to get up the ramps. The beds were ok nothing to brag about and the water pressure in the shower was good. Our tub in the shower was not draining properly and the shower curtain would not stay closed it wasn't wide enough. The shower head for the shower is not tall people friendly so as long as you are short you are safe. I would have to say about the only great thing about this hotel was that it was oceanfront. They do have a complimentary break at the hotel which consisted of scrambled eggs, omelets, bacon, waffles, pancakes, fried potatoes, danishes, coffee, juice, yogurts, etc.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for not exceeding your expectations. We will be going through a renovation this fall that will remedy most of the issues you encountered. This being said, I hope that you will consider returning next year so you can see what changes we've made. I'd welcome you to call me directly so that I might have the opportunity to personally assist you with your reservations and offer you a discounted rate. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Everything you want"

5
05/09/2018

If you want it it's here. Restaurants, a pier, bar, live music, a store to buy beer and whatever else you want. The staff are nice and ready to help. One cleaning a room saw me coming out of my room and called for the elevator so I didn't have to wait.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a fantastic review, thank you so much for sharing with us and the rest of the on-line community. I was so very happy to hear that you enjoyed your time with us and we hope that you plan on making a return trip in the near future. Please feel free to contact me via telephone or by email when you are ready to make reservations for I would enjoy the opportunity to personally assist you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Location's the best feature"

2
05/09/2018

The location cannot be beat at this hotel: smack dab in the middle of everything along the ocean coast. That's this hotel's best quality. The room itself was a little out-of-date and smelled of cleaning products when we first came in. We got used to it, but the room had plenty of issues, including the fridge ringing in the morning (which woke me up), the A/C unit being unusually loud and hard to sleep with while on and the smoke detector chirping at 3 a.m., waking us up our last night there. It was obnoxious and the biggest reason this rating dropped to a 2. That being said, the employees were wonderful and helpful, assisting us whenever we called on them. They made the experience much better and they were excellent at their jobs. This is an OK place to stay if you're hitting the beach and, judging by the looks of many of the other hotels in this area, par for the course. Not a bad place completely, just hoped the room infrastructure was better.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I would also like to apologize for not exceeding your expectations and for the issues you had regarding the loud A/C unit and the smoke detector noises. I will make sure that these issues are taken care of immediately. I do appreciate your kind words regarding our associates...I am very lucky to have a very kind and hard working group of individuals helping me please our valued guests. We will be going through a renovation process this fall so I hope you will think about returning to see the changes we plan on making. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Good value"

3
05/09/2018

This was a first time stay for us at any Best Western. The price was right and through Travelzoo. It appears that the rooms have been renovated. Our room was clean with a king size bed, mini refrigerator, microwave and private balcony. There was no built in closet but there was a small add on freestanding closet with an ironing board and hair dryer. All rooms are smoke free and have a private balcony with a resin table and two resin chairs. The lobby is clean, updated and has free coffee. There are couple of on site restaurants. The staff is courteous and helpful. I was. The hotel is behind the fishing pier with a great view and has pool, gift shop, bike rentals, free breakfast, a business center and a fitness center. We slept with the balcony door open last night to listen to the waves. We were disappointed with the bathroom because It was tiny and no sink in the bathroom (Room 912). I believe most rooms have this same set up. The garage is attached to the hotel and has access on 3 or floor levels.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy that you enjoyed your time with us and we really do appreciate all the great positive feedback. We will be going through a renovation this fall that will be addressing the concerns you expressed regarding the small bathrooms. I sure hope that you will be returning so that we can have another opportunity to serve you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Family Beach Vacation"

5
03/09/2018

We really enjoyed our stay at the Best Western. Breakfast was wonderful, including all of the breakfast staff and omelet makers. Cleaning staff was great. Room has a full size fridge with plenty of room for us to have dinner in the room. Highly recommended.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so very much for taking the time out of your busy day to share your thoughts with us regarding your most recent trip to Virginia Beach and The Best Western Plus Sandcastle Hotel. It certainly sounds like you enjoyed your time with us which makes us all so very happy and proud. We try very hard to provide our guests with superior customer service, clean and comfortable accommodations and a wonderful free full hot breakfast buffet. We hope that you will be returning in the near future. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Ms"

4
02/09/2018

The location of the hotel is perfect, near shops, restaurants and the fun park! The room was comfortable. It has very nice view from the balcony, the staff is friendly and helpful, the breakfast is good!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Best Western Plus Sandcastle"

5
31/08/2018

Angie and Tonya are the best. I walked in to the Sandcastle Western plus without a reservation on a very busy and holiday weekend and they went above and beyond to find us a room at a good price. Angie you are the best.

"Nice experience"

5
31/08/2018

Great location with beautiful views. The customer service is very helpful and polite. Tanya at the front desk was extremely helpful with additional requests we had. I would definitely recommend this hotel.

"Fam"

5
30/08/2018

Shina toya give exelent service everybody in the hotel thanks for everything and we hope everybody come to this hotel every time ???????????? the main enter is very clean and everything is wonderful thanks ?? again

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Balcony on the beach!"

4
30/08/2018

Although we asked for a room higher up when booking and were instead placed on the first floor (an odd half-floor only accessible by freight elevator or stairs), we loved this hotel. The staff were so friendly and helpful and allowed us to park in their ample parking garage until 3 p.m. the day we checked out. All rooms have a partial or full ocean view with a balcony, just steps from the boardwalk. The breakfast was a full hot buffet with just about everything you could want - and a view of the ocean. If I come back this way again, I'd definitely choose this hotel.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was sorry to hear that we were unable to get you up on a higher floor, seems that everybody wants to be up high for obvious reasons, hopefully we can get you up there next time. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"A very pleasant stay."

5
29/08/2018

The Insects kept coming in the moment we opened the door to balcony, which is not the hotel's fault. The parking spaces seemed limited. A direct view of sunrise. Not much weight equipments in the gym. Overall a pleasant stay.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We will actually be going through a big renovation which will alleviate some of the issues you were concerned about regarding the parking and gym. We certainly hope that you will return to see the difference next year. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Review"

5
24/08/2018

Our visit was off to a rough start as we were told we get oceanfront and we ended up on the roof room which we were not happy but the manager made it right and we got an Oceanfront with a balcony which we are very happy with!!! I do want to also give a great review for one of the help his name is David and he went above and beyond to make sure our stay was a great one he is a great kid and so willing to help anyway he could you need more people like him here he was awesome!!! Although our first night was very disappointing the manger did try to make it right and so for that we would definitely come back!!!

"Reservations"

5
24/08/2018

When calling the hotel Tonya and Ms. Angie did a great job setting up my reservations. I was very pleased and all my questions were answered. They were very kind and helpful. They have a wonderful staff here.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Good place"

4
23/08/2018

Nice place ...room service staff friendly . Close proximity to the ocean . Clean facilities and real good breakfast . If you are lucky you may see dolphins from the breakfast spot. I could recommend place .

"VA Beach was an ocean, our hotel room, an inlet."

3
23/08/2018

While the view was lovely and the room clean and comfortable, the bathroom did not have much room for toiletries. i would not recommend a family stay here or a longer than 2 day stay only because of the lack of personal space in the bathroom.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your candid review. I appreciate you taking the time out of your day to share your thoughts with us. I wanted to let you know that we will be going through numerous renovations this fall and a big part of it will be re-doing our bathrooms. I hope that you will return next year so you can see what we've done. Have a great day and thank you again for choosing Best Western Plus Sandcastle. Best Regards, Jason C. General Manager

"Family Vacation"

5
23/08/2018

The Best Western Sandcastle was a great place to stay with my family. The breakfast was delicious and it's included! Everyone in the hotel was really friendly especially Tonya! She booked our reservation and was a pleasure to speak with! Definitely will be staying here every year I go down the VA Beach!!!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Go somewhere else!!"

1
16/08/2018

Don't stay here! Very slow check in. Rooms dirty. Shower curtain ready to fall off. Food awful. Microwave broke. Rooms needed repairs. TV Controller broke. AC or very cold or had to shut off. No hair dryer, took over hour to get one. Place unattractive. Only there for 2 nights and couldn't wait to get out out of there. Breakfast was buffet was cold. Omelets were watered down eggs with over fried veggies. Yuck! Go somewhere else!

"Not for me"

2
15/08/2018

Awesome free breakfast that was decent. Rooms are dirty. Workers are nice. Close to everything on the bordwalk. Room doors didnt open or close properly. Shower curtain nasty. Hallways dripping water. .

"Great hotel stay!"

5
15/08/2018

Great place to stay with very friendly and welcoming staff! The room was clean and bed was comfy. Amazing breakfast with plenty of choices. We'll definitely be staying here again! Special THANKS to Angie and Toya for making our stay much more memorable! Thanks ladies!

"Boston"

4
15/08/2018

Traveled from Boston to Virginia Beach and location of hotel was great. Provided great breakfast with numerous selections and great staff for help if needed. Boardwalk offered lots of dining to pick from and great for walking in mornings.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Nice"

5
14/08/2018

i have always stayed here for many years. I would continue to and recommend this hotel to everyone.everything was excellent. The hospital was excellent. I'm looking forward to coming back again real soon.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Would go back"

4
10/08/2018

The hot complimentary breakfast is the best I've had from hotels offering that amenity. The rooms were clean and I really loved the walk in shower in our room. The ocean view was spectacular. The elevators were slow .

"Excellentt"

5
02/08/2018

The personnel in the front desk and the cleaning personnel ( maid) were awesome.We enjoyed our stay and we are going back again. :)There plenty of stores and restaurants around. Fast check are fast and the breakfast has a little if everything for the family.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Decent stay for the $$$"

4
02/08/2018

This was our 1st time in 5yrs to come to VA beach. We were pleasantly surprised that it wasn't as crowded as Rehobeth. Besides the slow elevators and raudy bunch at the patio restsurant we enjoyed our stay. We were on the 6th flr and it was quiet even though our room was near the elevator. They have a small but decent fitnesd center and convenience store for drinks or things you may have forgotten. The chicken place next door was yummy. Staff was very friendly and the beds were comfortable.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
My name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take this opportunity to thank you for choosing Best Western and for your candid review. I was sorry to hear that there were some patrons at our leased restaurant that were apparently getting a little too excited and I will address that with the owner operator. I was glad to hear that you found the hospitality our team provided to you was friendly and accommodating. We hope you will be returning in the near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Best Western Plus"

5
02/08/2018

We enjoyed our stay. The staff was excellent, especially Sharia and Miracle, who were very helpful and got us a great deal. We had a beachfront room, and each morning started our day off with a wonderful breakfast. Absolutely loved being able to sit out on the balcony overlooking the ocean. Our room was very clean. Definitely, would stay here again.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. We were all so very pleased to find out that you enjoyed your time with us and found the customer service we provide to our guests to be top-notch. We are very lucky to have the perfect location at the boardwalk right next to the Virginia Beach Fishing Pier. We also take pride in providing our guests with clean and comfortable rooms. We look forward to having you back in the future. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"My vist here was outstanding and we loved the breakfast. The view of the best was amazing."

5
02/08/2018

Everything was outstanding here and the view of the beach from the hotel is great. There are stores all around the hotel so if you ever need anything there are places to access easily. i would like to take caroline and miracle for an amazing stay. They made it easy to check in and get settled in.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great place to stay "

5
02/08/2018

This is a very nice place to stay right on the beach! It's convenient to everything. They serve breakfast every morning with something for everyone. Checking in was so fast and easy thanks to Miracle and Caroline, they were so helpful! I will definitely be staying here again! ??

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Not What I Was Expecting"

3
27/07/2018

After making my hotel reservations based on reviews, personally I was disappointed in this Best Western. Biggest expectation was overall cleanliness and modernization. It just felt mediocre, and it didn't help that the halls were dark and narrow. While staff was nice and responsive to maintenance, in our king room, the bathroom was small, a wardrobe took up room and there was no comfortable seating. Positives, the parking garage is a plus and the breakfast had a good selection of food. Views from the balcony are excellent, overlooking the boardwalk.

"Wonderful Stay"

5
26/07/2018

Employees were very nice and very informative and very courteours Great Room. Good Breakfast. Wonderful view. Parking was free. Free juice and coffee in lobby. The room was clean and well taken care of.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great hotel, wonderful staff"

5
26/07/2018

Balcony view of the beach is awesome. Breakfast was A-1. So many options. Parking was free. Hotel discounts on two restaurants. Walking distance to everything. Staff was courteous, friendly and very helpful.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Va Beach"

5
25/07/2018

Good breakfast. Free coffee in lobby. Indoor pool and hot tub. Workout room had view of ocean. Bathroom was small. Nice gift shop. Great to have car parked in onsite parking garage. Pleasant staff! Easy checking.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"excellent stay"

5
25/07/2018

breakfast was wonder, staff at the front desk was knowledgeable, friendly. The room was clean. We enjoyed our stay. Having two restaurants at the hotel made it convenient for dinner. Was a great choice.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"excellent"

5
20/07/2018

excellent location and hotel, very clean and staff friendly and helpful. location to restaurants and beach is great. lots of things to do, beach and boardwalk is beautiful. Cant wait to come back and visit.

"Was business and pleasure."

5
19/07/2018

The room was very clean and plenty of space. The room was equip with a microwave and small refrigerator. Excellent view of the ocean and fishing pier. Staff was very friendly. The only short coming was there was not an ice machine on each floor..on second and 4th floor. And the air condition drained on to the balcony. Therefore one cold not go out without shoe.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for taking the time out of your day to share your thoughts about your stay here at The Best Western Plus Sandcastle. I was happy to hear that you enjoyed your time with us. I would like to apologize for the inconvience regarding the water drip from the A/C unit on your balcony and the for not having an ice machine on every floor. Hopefully you will still be returning in the future for another stay with us. Have a wonderful day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great location in Virginia beach"

5
19/07/2018

We had a mini vacation and chose this hotel based on trip advisor ratings and past experiences using best western hotels. This hotel has all ocean view rooms. We had the king bedroom which was plenty big for 2 people. The bed was comfy. Lots of fresh towels daily. Breakfast from 7-10, cafeteria style. Cold and hot items there, variety of drinks, yogurt and muffins. If you leave hungry, you have a picky palate. Receptionists are friendly and willing to help as well as most of the staff we met. Easy access to beach. Enjoyable time and we will be back!!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for taking the time out of your day to share your thoughts with us about your trip to The Best Western Plus Sandcastle. We were all so very happy to hear that you enjoyed your time with us. We hope that you will be returning in the near future so that we might have another opportunity to serve you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Customer Service"

5
19/07/2018

My husband called just days before our stay in hopes of finding a room. Tonya took his name and number and called back within minutes with a room and a very reasonable rate compared to other nearby hotels. She was very helpful over the phone and the reservation process was super easy. We have stayed in the Best Western many years before and had a great experience and were glad to be able to stay again.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take a moment to thank you for your review. Our commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Amazing!!"

5
19/07/2018

The hotel was so great!! Right on the ocean nice clean rooms and staff was so helpful!! Tonya was amazing and made sure I had the best stay!! Thanks so much!! The location was also great it was smack in the middle of everything and they had a free delicious breakfast buffet

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Again I thank you for choosing Best Western and hope that you will be returning in the very near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"staff saves vacation"

5
12/07/2018

I'm a single dad so trips with my daughter means the world to me .at the first of June I took vacation I booked this room through a travel agent I should have done it my self . when I got to the room I found out that the ocean front room I thought I would have was a very small room that look at the next door motel and some sand on the beach . the look on my daughters face broke my heart but she told me it was alright and we would find a way through it . I could not stand not try to make thing better .I went down stairs and talked to the nicest most helpful ladies ever Betty and Sharia I told them my story and they did every thing in their power to make my trip better for me and my daughter it took a day or two but they got me into a ocean front room much bigger and better. Everyone that worked there was super helpful even the nice lady that cleaned the room she had pride in her work and you could tell it .yes if you look hard enough you could find things wrong with everything like the pool could be cleaner or the elevator was down one day but they was also good thing like the best place ever to eat is in the motel oceans 14 great food also a very good location on the beach but the very best thing about the whole place is the people that work there they seem to care if you are having a good time . very helpful if something goes wrong just talk to them ( not at them I don't believe anyone would like being talk down to) they will be more than happy to help

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
This is one of my most favorite reviews to date, thank you so much for sharing this wonderful story with us. I was so very happy to hear that you had a wonderful time here with your daughter and that my team was able to save your vacation. We really appreciate the positive feedback and would welcome you back with open arms. Please feel free to contact me directly the next time you and your daughter get a chance to get away, I would really enjoy the opportunity to personally assist you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Hotel"

5
11/07/2018

Great hotel; nice people skills in the hotel and great help by Tania who booked us a room.great view! Clean rooms and bathroom. I loved the hotel because it was in a great spot near the beach and attractions

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for taking the time out of your day to share your thoughts with us about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us. We are very lucky to have maybe one of the best locations at the oceanfront directly next to the VB Fishing Pier. We hope that the next time your plans bring you to the area you will be returning for another stay with us. Have a great day. Jason C. General Manager Best Western Plus Sandcastle

"Great Customer Service!"

4
11/07/2018

We stayed here for 2 nights and it was great. The location is exactly right where you would want to be- a short distance from the beach that made it very accessible for a family of 5 with 3 small children. We ran into a minor problem with our air conditioner. As soon as I made the complaint a maintenance person was up to our room immediately and put in a new system that worked great. Paul (maintenance) was extremely helpful and friendly. He was super helpful in telling us about the hotel and where to go outside since we had never been before. There is a handicap accessible ramp onto the beach a short distance away and a store on the ground level in case you forget anything which was very convenient and reasonably priced. The room itself was comfortable for us. We did not spend much time in the room but it was always clean when we came back. Steve and David came to check on our air conditioner the next day to make sure it was working properly which we appreciated. Overall, it was a great stay for the price. We will definitely be back.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. I would like to thank you for sharing your thoughts with us and we look forward to your return. Yours in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Good hotel"

5
10/07/2018

Good hotel for families, great location and breakfast. Only down fall is it's not very handicapped accessible. The door ways into the rooms have a couple inch raise making it impossible for a motorized wheel chair to go onto.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for taking the time out of your busy day to share your thoughts regarding your most recent trip to Virginia Beach and the Best Western Plus Sandcastle. I would like to say that I was sorry to hear that you had a hard time from a handicap perspective and I will look into ways that we may somehow make the hotel more accessible. I do hope that you will still be returning in the future for another stay with us. Have a great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Girls Trip 2018"

5
10/07/2018

Upon our arrival for the trip which was June 21-23, Mr. Antwan greeted us and provided great service. He provided impeccable service throughout our stay. He was friendly, personable, and accommodating.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a great review thank you so much for sharing. Twan is one heck of an employee and just all around great guy. I was so glad to hear that he provided you with superior customer service. I hope the "Girls" will be returning in the near future to hang out with us again. Please don't hesitate to contact me directly so that I might be able to personally assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"BestWestern Plus Sandcastle !"

4
05/07/2018

I took a last minute trip for the fourth and ended up booking a room here. The location of the place is great with an amazing view. The rooms are very clean and neat. The staff is very friendly and helped with anything we needed.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to thank you for the positive feedback and for taking the time out of your day to share your thoughts with us. We are trying to become ranked #1 on Trip Advisor and we are only 4 spots away as we speak. Thank you so much for staying with us and don't hesitate to contact me directly if I may be of any service to you in the future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Beach Front!"

4
04/07/2018

What do you say about a beach front hotel but WOW! The views were amazing! And the staff was super friendly. Sharia checked us in and then checked how things were going each day when she saw us, always with a smile on her face. All the front desk staff were helpful and friendly both Betty and Angie. Also, Michelle, the housekeeper was super wonderful! Need an extra towel? Just ask her and it would appear! Just like magic! Plus, she kept the room super clean. It really, made our stay.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Kathleen, Thank you so much for your kind review, we really appreciate you taking the time out of your day to share your thoughts with us. I am very lucky to have a fantastic group of individuals working with me to help provide our valued guests with the service they deserve and expect from a Best Western property. We hope that you will be returning in the future so that we might have another opportunity to serve you. Have a great weekend, Jason C. General Manager Best Western Plus Sandcastle

"Fantastic View! Great Breakfast;)"

4
03/07/2018

Room was updated and the view was fantastic, although the mattresses were EXTREMELY hard and uncomfortable for us which was a huge disappointment. The buffet breakfast was much better than we expected,food was delicious. Indoor pool was a nice ammentity,however,could have been a bit cleaner. Parking was extremely tight,but appreciated that it was in the building which was very convient vs walking a mile to get to your vehicle. The front staff were very pleasant and helpful, but did not appreciate being harassed by the "time share" staff every time we walked in the building. We visit Virginia Beach every year with all our family, which is 10-12 people and overall this hotel accommodated our needs quite well. We will definitely chose this hotel again in the future;)

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We will work on the things we need to improve upon that you've mentioned and will make sure that your next stay with us is perfect. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Brian Lowry"

5
03/07/2018

Acomidations were great rooms were spacious and cozy loved the beach view resturaunt was good all the employees were helpful and friendly great time will definitely plan all va vacations with you guys I especially love that you have combination vehicle parking

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hey Brian, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. Thank you so much for all the positive feedback and fantastic review. I can't tell you how much my team and I appreciate it. We look forward to having you back with us in the very near future so that we might have another opportunity to serve you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Friendly staff. Awesome view."

4
03/07/2018

the staff was friendly. The room was clean, except the vent above the bathroom, I actually had to dust it off. The pool area needed some attention. We stayed there 3 days and the pool area hasn't been cleaned, the ladder to the pool is dangerous. The outside of the pool is in need of some umbrellas. But beside those things the stay was great. the hotel itself was clean. I would stay there again.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your candid review! I was sorry to hear about some of the inconveniences you experienced but was glad to hear that you found the hotel itself to be clean and comfortable. I was also very happy to hear that you would stay here again with us. The next time your plans bring you to Virginia Beach please contact me directly so that I can personally assist you with your reservations and offer you our repeat guest discount and to make sure that you don't run into any issues whatsoever. Have a very Happy and Safe 4th of July Weekend. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Stay"

5
22/06/2018

Betty and Sharia did a great job helping up be accommodated on the desired floor. The staff was great every morning at breakfast. It was great food and was very fresh. They did a great job checking in and refreshing the room when needed. Very close to many attractions. Would definitely recommend.

"Excellent Staff"

5
22/06/2018

Kudos to breakfast staff. Shina, Sheca, Charlena and Toya. They were very efficient and made sure everyone was taken care of. Best food and service I had ever experienced in a hotel. Hotel was clean and housekeeping was great.

"Vacasion"

5
22/06/2018

The hotel was very good service i was like.my family enjoy everything the costumer service was doing good i like this was so good People is nice the room was very clean and nice thanks for good service

"Excellent staff"

5
22/06/2018

At check-in Sharia was amazing, very upbeat, friendly and informative! The location was perfect, the hotel was clean, and the breakfast exceeded our expectations. Unfortunately we booked this hotel in large part because of the indoor pool, which after the first day we realized was too deep for our son to swim in. We talked to the ladies at the front deck the following day, Betty, Angie, and Shiela, who graciously let us cancel the following night to switch hotels without penalty. Highly recommend this hotel!

"Beautiful beaches"

4
21/06/2018

Hotel was clean, very quiet even with full occupancy. Staff were pleasant and efficient. Kudos to Sharia and Betty for quick service checking in and checking out.. Housekeeping staff were very eager to help make our stay enjoyable. The free breakfast had many choices and the omelet station was very popular. Shout out to Ashley, Shannon and Toya quick service at the breakfasts.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for your great review and positive feedback. I was so happy to hear that you enjoyed your time with us and found our staff memebers to be friendly and accommodating. I was also glad to hear that you found the hotel to be clean and comfortable. We hope that you find yourself back with us in the very near future. Have a great day. Best Regards, Jason C. General Manager

"Best hotel!"

5
15/06/2018

We had an amazing experience with this hotel. They were kind & very accommodating! Also very clean rooms!! Staying again in 2 weeks! Can't wait! Shelia just booked our most recent reservation! She was great! Thank you!

"Great check in service looking forward to staying"

5
15/06/2018

My family was in town for the weekend for a High school graduation . Sheila helped us out with our rooms and Greated us as we arrived. We are looking forward to staying the weekend here at Best western Plus.

"Always enjoy staying at the Sandcastle. Personnel are friendly and helpful."

4
15/06/2018

Found the rooms to be very clean. Enjoy the coffee and ice water in the lobby. The pool is very clean and towels are well stocked. There is also a shower to get the last of the sand off before jumping in.

"Family Vacation"

5
15/06/2018

We have stayed at the Sandcastle many times we have been to the beach and we keep going back. Helpful, friendly staff, rooms are always clean and served hot breakfast in the morning. Definitely will be visiting again for years to come!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
This is what we love to hear so thank you so much. It is always wonderful to hear from our repeat guests. We are very lucky to have a great group of individuals working here that truly love taking care of the guest. We realize there are alot of place for you to choose to stay and so we thank you for staying with us yet again. We look forward to having you back next year. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Peaceful view of Pier, Boardwalk and Beach!"

5
14/06/2018

Loved the fact that the parking was the same as our floor, 4th level. Laundry room was a plus, we have a toddler. Breakfast was pretty good, especially considering it was free. AC worked perfectly! The staff were super friendly, the hotel was clean, along with the rooms. The Pharmacopia lotion and soap smelled delightful! The only annoyance was the iron, it was strapped to the ironing board which made is difficult to easily iron clothes, also they didn't offer luggage racks? There was closet, drawers and what not, but typically we live out of our suitcases while on vacation. Overall it was a fantastic experience! I highly recommend.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your review, we really appreciate all the positive feedback. I would like to apologize for the iron situation and the lack of luggage rack. We are going to be doing some major renovations this fall which will include correcting any current issues that our guests run into from time to time. I was glad to hear that you enjoyed the new Pharmacopia product that Best Western Plus recently put into place. Please don't hesitate to contact me directly when you are ready to book your next set of rooms so that I might have the opportunity to personally assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Nice stay"

4
08/06/2018

We enjoyed the hotel and restaurant very much --- it was in a perfect location on the boardwalk. The views from our balcony were awesome! Very clean and friendly staff! We will definitely stay here again when visiting Virginia Beach!

"Great hotel"

5
08/06/2018

Perfect place for us to stay. Perfect location, right by the pier and good restaurants. The breakfasts were fantastic. We still talk about them. Can't wait to go back. The people who worked there were so nice and helpful.

"Weekend vacation"

4
08/06/2018

I was greeted at the front desk by a cheerful lady named Miracle. She gave me the luxury of checking out the room before I agreed to stay for three nights. The room overall was nice, just could have used a little extra cleaning. The doors had greasy hand prints on them and they could have scraped the dead bug off the ceiling. I am still pleased with the stay.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Brian and thank you for your candid review. Sounds like you enjoyed your time with us but found some cleanliness issues. I will be addressing these problems with our housekeeping team to ensure that no other guests have to experience a less than super clean room, that's what we should be providing to each and every guest every day. I really appreciate you bringing this to our attention so that we can take care of the problem immediately. Please don't hesitate to call me directly the next time you come to town and I will make certain that we get you in a great clean room. Yours In Hospitality, Jason C. General Manager

"Great, very satisfied"

5
08/06/2018

This was a great ocean front hotel. Staff were very friendly, especially front desk clerk. Rooms were very clean and comfortable.The breakfast buffet was very nice and staff made sure it was stocked. ??

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello there! My name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take time to respond to your kind review. It's always so nice to get positive feedback from our valued guests. We are lucky to have a very clean and comfortable hotel that has so many smiling faces working here. I was also glad to discover that you enjoyed our free hot breakfast buffet, that thing is always full with bacon, sausage, pancakes, waffles, fresh fruit, cereal and everything else under the sun. We look forward to having you back one day soon. Have a great day. Best, Jason C. General Manager

"A great family experience"

5
07/06/2018

The hotel was exactly as advertised! The front desk was very helpful and the view was beautiful!! The hotel was clean and the beds were comfortable! The hotel is within walking distance of several restraunts. The board walk has several nice shops and many different food choices. Withing walking distance there are several fun beach activities from riding family bikes to playing soccer and beach volleyball. This is a great family atmosphere.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle in Virginia Beach. I was so happy to hear that you enjoyed your time with us and our perfect location. We are very lucky to have so many wonderful restaurants and shops to check out on both sides of the hotel. We are also located right next to the Fishing Pier which many guests enjoy to see and visit. We hope that you will be returning in the near future. Have a great weekend. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great stay"

4
01/06/2018

The people at the front desk are so helpful. The room was exactly as we expected it to be clean it wasn't noisy. Plus the bathroom has it's own soap dispensers which was a cute little touch. The workout room is small but functional. Pool was nice to but not for smaller people. But overall the stay was great and the view of the beach was amazing ??

"Excellence and blissful it's best"

5
01/06/2018

Honestly it was overall excellence, especially checking in. I had a wonderful experience with Angie at check-in. She gave me all the information I needed she didn't left out a thing. All my inquiries were met before I even asked. She's very informative with her job. Was a pleasure to have met her. She completely Made me feel very welcomed. Angie explained to me that her shift was ending soon and if I had any questions to speak to Sharia. Sharia was a doll. I couldn't be any more in love with the Ocean view room I had, and the pool area along with the gym was just amazing. Breakfast couldn't have been any better. Just a great experience actually one of my best ones yet.

"Best western hotel"

5
01/06/2018

It was a great stay! Nice, relaxing, and all the employees were very welcoming! I like the spacious pool area and relaxing patio outside beside the pool. Has a great view from the rooms. Over all was a very great stay.

"Great"

4
31/05/2018

We had a wonderful stay at this hotel for our family trip at Virginia beach. The front desk clerk Miracle was wonderful checking us in and very upbeat. Most of the staff seemed very nice except one of the cleaning ladies she always had a long face when we seen her. Even the other guess seemed nice. The room was very small compared to other hotels I've stayed in while traveling. The room was also a little dim unless you had the curtains opened but it was cleaned.

"Exceptional hospitality!!"

5
31/05/2018

The staff at the Best Western SandCastle impressed us so much on our 1st visit that we came back 9 months later to stay again!! They were so helpful to my family and I witnessed 1st hand that hospitality extended to other guests. The rooms were clean and other areas of the hotel as well. I highly recommend this oceanfront to anyone interested in Virginia Beach.

"Gr8 property"

4
24/05/2018

We are pleasantly surprised with this beachfront property. The sound of the ocean enhances the outsanding mattresses and pillows. Great breakfast buffet and staff. We'll be back next year to enjoy this property.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello thank you so much for your review. We love getting feedback from our valued guests, it really does mean a lot to us. I was very happy to hear that you enjoyed your time with us and found our food and service to be fantastic. We look forward to your return so that we can have another chance to take care of you. Best Regards, Jason C. General Manager

"Highly recommend!! Best service ever! "

5
24/05/2018

Highly recommend this Hotel! The staff is absolutely amazing! Very friendly with great hospitality! Sharia , Stephanie and the guy ( can't remember his name ) was so nice and accommodating. The rooms are very clean with comfortable beds . I slept so good! The view is perfect ! And can't say enough about the continental buffet breakfast that's FREE ! It was delicious! With service this amazing, we will definitely continue coming back to this same hotel . Thank you all so much!

"Needs updating but the staff and Breakfast Helps it Out!"

3
24/05/2018

This is an older hotel in need of a remodel. The staff however was very friendly and helpful! The view from our room overlooking the ocean was appreciated and the bedroom area was nice and clean. The bathroom area was split with a small sink outside of the shower/ toilet area (no bath tub). Little things like no facial tissues, shampoo and body soap dispensers mounted on the shower walls did not fit a hotel that was charging over $350.00 a night. (I know location & season makes a big difference!) The breakfast offering was very good and Shina & Tiffany were very helpful even though there were busloads of high school students that arrived en mass while we were there. There is a convenience store located on a lower level but the actual hotel had no convenience items available. Our room had a microwave and refrigerator but there was no place to purchase anything but soft drinks or beer - no microwaveable foods were available even in the convenience store. If you are planning a visit to Virginia Beach book your hotel way in advance and I would recomend a newer facility if at all possible.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to apologize for not exceeding your expectations. We are actually going to be going through a renovation this fall and I really hope you will return to check out all that will be changing. I was very glad to hear that you did enjoy breakfast and our attendants Shina and Tiffany. They are both wonderful team players that love taking care of our guests. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"cannot wait to go back!"

5
23/05/2018

wonderful place to stay. wish I could have stayed longer than two nights. Staff was so friendly and accommodating. Rooms were clean and bathroom as well with a killer shower head! We hung out on the balcony all weekend with a view of the ocean. Was expecting just continental breakfast but was pleasantly surprised to find everything from eggs to pancakes and the breakfast was included with stay. Am booking another weekend trip soon. Thank you Best Western Plus Sandcastle!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review we really appreciate it. I was so happy to hear that you enjoyed your stay with us and found the hotel to be clean and comfortable. We try very hard to ensure that all of our valued guests are well taken care of and enjoy themselves while in our company. I hope that you will be returning in the near future and please don't hesitate to contact me should you need any assistance. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Wonderful stay for Mothers Day week-end."

4
23/05/2018

Had not been back to Va Beach in two years. Had previously stayed at the Sandcastle and the reception area was completed, however I love the addition of the Ocean 14 bar/lounge. I have recommend Sandcastle to others and look forward to returning in Sept.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for staying with us and for taking the time out of your day to write us a review. We were very happy to hear that you enjoyed your time with us and we hope to see you again in the near future. Please don't hesitate to contact me if I may be of personal assistance to you. Warm Regards, Jason C. General Manager Best Western Plus Sandcastle

"Sandcastle Resort is the place to stay!"

5
17/05/2018

My family and I have been very happy customers at The Sandcastle Resort for many years. This is the only hotel we choose to stay at! Not only are they one of the only oceanfront hotels that offers covered, private parking, they have pools, restaurants, shops and a gym right on site! The breakfast offered is amazing as well!! The rooms are modern, spacious and very clean. Family friendly and the staff is always very helpful and courteous. Please consider staying here when you visit the beautiful Virginia Beach! Christine Dell

"Best Western Plus Sandcastle - VA Beach"

5
16/05/2018

Check-in was great. Sheila made sure that we were taken care of. She was very informative and knowledgeable. Also, when we went for Breakfast, Shina and Tiffany were great. They asked was it anything we needed and if something was out on the buffet, they bought it right out. Great service all around at this hotel.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind review, my team and I really appreciate it. Sheila, Shina and Tiffany are wonderful associates whom really love taking care of our valued guests. We were all so glad to hear that you enjoyed your time with us. We look forward to having you back in the very near future so that we can have another opportunity to serve you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"We were a large group and all had a great time."

5
16/05/2018

Awesome. Thanks to Shina & Tiffany for the best breakfast and the wonderful attitude. the hotel has the great view of the boardwalk and the ocean. we hope to go back soon. the hotel was within walking distance from many different restaurants.

"Awesome Hotel Personnel"

4
15/05/2018

Continental breakfast was incredibly good then it was made excellent by Shina & Tiffany cheerful, helpful attentive personalities. When I encountered a need for a box to pack gifts in Antwon was there for me. We had a special group luncheon & he offered & assisted with whatever was needed. Rooms were cleaned & well maintained. Lobby was welcoming and comfortable. Overall the attitude was "we'll do whatever is needed to make your visit outstanding.

""Mother-day Surprise""

5
15/05/2018

May 11-13 2018 awesome! Thanks to my husband for that awesome mother-day weekend at Virgina Beach. As always," we stayed again at the remarkable hotel with remarkable staff, and customer service at the famous "Bestwestern Sandcastle Oceanfront." Ms. Miracle and Ms. Betty you guys are awesome and I mean that to the highest. Thanks for your kindness, friendliness, and your excellence of generosity to how you treated me and my husband during check-in, making sure everything went well. Our room was great! We listen to the live bands that was there on Friday and Saturday. The hotel itself is just a good place to stay and be comfortable as well, with the rooms being so clean, and neat with a indoor pool, exercise room that is always available night and day. Laundry room available as well if something needs to be clean during your stay. When it comes to good ole," hospitality with friendly smiles, and people with good personalities, we get that every time we stay at Bestwestern Sandcastle. Breakfast was very professional in buffet style. Great choices of food items to choose from, hot as well, with fresh fruits, bagels, muffins, grits, bacon, french toast, scramble eggs, regular toasts, and cereals for the kids, juices and coffee, etc. Giving a shot out to the breakfast staff! Very professional with the buffet style! Kudos to you guys and gals for doing a wonderful job with breakfast, keep up the good work! It was delicious. I truly recommend people to stay at Bestwestern Sandcastle because it offers and give you everything you need to make you feel comfortable during your stay. Great indoor pool, convenient store as well, to buy things you might have forgotten. Ocean 14, and Krispy Chicken are restaurants that is located in the hotel. We ate at Ocean 14 Friday night and Saturday. The food was great," with a bar as well, if you feel like hanging out getting your drink on, in which we did. Also, plenty of stores to go shopping, as well as a carnival for the kids to go to get on rides and play games right across from the Bestwestern Sandcastle Oceanfront, if they get tired of the water. If you ever wonder where is a good hotel to stay at when traveling to Virgina Beach I recommend, Bestwestern Sandcastle Oceanfront! Great prices," comes with great service. Yours Truly, Sharon Daye

"Class Trip"

4
10/05/2018

We brought about 50 high school students to VA Beach and stayed here. The staff was very friendly and the accomodations were clean and nicely decorated. Right on the beach with a convenience store on sight makes it very easy to have acces to bike rentals, the dock, and the ocean.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review we really appreciate it. It was fun having your high school group with us they were certainly a fun bunch of kids to have. We hope that you will be bringing them all back next year as well. Have a great end of the school year and we will talk to you soon. Warm Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great location and fabulous staff!"

4
10/05/2018

The staff at the Best Western Plus Sandcastle Beachfront are fantastic! Everyone was really helpful and had a great positive attitude, really couldn't ask for better. The food was pretty good, better than many other hotels I've stayed in. I had an ocean facing room which was really nice! There's nothing like going to sleep at night to the sound of the waves. The only reason I didn't give this hotel a 5 star was because it is in desperate need of a make-over. The hotel itself is outdated and definitely showing its age. The colors, the carpets, the furnishings and décor are all in need of being updated.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was very happy to hear that you enjoyed your stay with us and that you found our staff to be hospitable. In regards to your comments about the building being older and in need of a little face lift, we are actually in the process of making plans to do a big face lift this coming fall so we sure hope you will be returning to check out the changes we have planned. Thank you once again for staying with us and we hope to hear back from you again soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Place to stay"

5
10/05/2018

This is our favorite place to stay at Va Beach. The prices are reasonable The rooms are very nice! We love the location and the amenities! The front desk staff Sharia was very friendly and extremely helpful. We love The Best Western Plus Sandcastle.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
I was so happy to hear that we are your favorite place to stay in Virginia Beach, that means so much to myself and my entire hotel team. We have a really good thing going on here and I would like to thank you for helping us spread the good word. I am very lucky to have a fantastic bunch of folks working for me that love taking care of our valued guests. We can't wait for you to return in the very near future. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Gracious staff, beautiful lobby, but hallways and room dingy."

3
10/05/2018

Had to request floors to be cleaned and found hallways and elevators to be dingy and dark. Staff was exceptionally accommodating. Nice to have laundry facilities and the location was just off the boardwalk.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for not exceeding your expectations. This is not how we typically do business and I was very disappointed to hear about the floors in your room. Most of our guests report checking in to clean comfortable rooms and really enjoying the service we provide as you had commented on in your review. We will doing some renovations in the fall so I'd really love for you to come back to see the changes we've made. Thank you once again for staying with us we really appreciate it. Yours In Hospitality, Jason C,. General Manager

"Sharia checked us in. She was so friendly and informative!"

5
09/05/2018

Check in was a breeze! Sharia was very informative! Hotel is right in front of fishing pier. Oceans 14 restaurant is very easy going and accommodating. Room is CLEAN!!! Fridge and safe make stay that much easier.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take a moment to thank you for taking the time out of your busy day to share your thoughts about your most recent trip to Virginia Beach. I was so very happy to hear that you enjoyed your time with us and that one of our newest team players, Ms. Sharia was welcoming and informative. She certainly has become a huge asset to the operations of our hotel and the front desk. Our leased restaurant..Oceans 14 is a really great amenity to our hotel as well. We look forward to seeing you again in the near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Excellent Service"

5
03/05/2018

Sharia was exceptionally courteous and friendly. The staff was polite and welcoming. The hotel is in a centralized location, and entertaining activities are in walking distance. Overall, so far, I have no complaints.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so very much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed our super friendly Sharia, she is actually brand new to our team and so far is doing wonderfully. I hope that the next time your plans bring you to Virginia Beach you will be returning for another stay with us. I hope that you have a wonderful day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Fantastic stay!"

5
30/04/2018

I had an amazing stay at the Best Western Sandcastle. The view was breathtaking. The room had all the amenities I look for. The staff were excellent. I enjoyed my visit from beginning to end and would stay there again and again!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take a moment to thank you for not only staying with us but for taking the time out of your day to share your thoughts about your experience. It sounds like you had a really good time and we love to hear that from our valued guests. We can't wait to have you back for another stay with us. Please don't hesitate to contact me directly when you are ready to book so that I can offer you our repeat guest discount. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"vacation"

3
28/04/2018

Room was fine. Prices at the restaurant and convenience store were ridiculous. They were way over priced!! Outrageous! Breakfast and service personnel were great. Breakfast was delicious, and plenty of choices. Personnel was wonderful! they were friendly, helpful, and went out of their way!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your day to share your thoughts about your recent trip to Virginia Beach and The Best Western Plus Sandcastle. Regarding the prices of the gift shop and the restaurant, these are both leases outlets and therefore we do not own or operate them and unfortunately don't have a say in what they make their prices, sadly, all the restaurants and gift shops tend to have higher prices than those businesses that are further away from the oceanfront. We are very lucky to have a wonderful free hot breakfast buffet with great staff members. We hope that you will be returning in the near future. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Breakfast"

4
28/04/2018

Nice comfortable hotel right on the boardwalk. Breakfast staff, including Shina, Tiffany & Molik very helpful and friendly. Nice Breakfast room with large buffet selection. Great view of the beach and ocean. View from room in am and after sunset.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your review. We are very lucky to have a fantastic breakfast crew and hotel team in general. They really like to go out of their way to ensure that all our guests are belly full and happy. We are also very lucky to have the perfect location at the oceanfront with wonderful views from all sides. We hope the next time your plans bring you to Virginia Beach that you will be staying with us once again. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"A great trip"

5
28/04/2018

Even though it is an old hotel, it has great people and is very clean. The check-in was very easy and friendly. Check-out was great and I was given information on the points system. Breakfast was great! Tiffany and Shina made sure everyone had what they wanted and when supplies were low they were right on it! Food was great and it was a large selection. I would definitely return to this hotel again!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a great review, thank you so much for sharing with us. I think you've nailed it right on the head. The building itself is a little older than some of the newer properties down here but we have made some renovations recently and plan on doing more in the fall. We also like you mentioned have the best staff down here and I think that makes all the difference. We also have a fantastic free hot breakfast buffet that is super tasty. The next time your plans bring you to Virginia Beach we surly hope that you will be returning for another visit. Have a great day and we hope to see you soon. Best, Jason C. General Manager

"Great stay at the beach!!"

5
27/04/2018

The Sandcastle was great! Right on the beach. The beach balcony view was amazing. Had no problems with our stay. The staff was very nice. We loved the proximity to the Virginia Beach Pier and it's worth the trip to check out the pier

"Getaway visit for two sets of friends for relaxing weekend."

4
25/04/2018

We were delighted with the Oceanview vista from our balconies. This was very important to us, for the calm, peaceful aspect of our visit. The staff was very attentive to our needs. Additional towels and pillows were quickly provided when requested. The environment was clean and fresh. We visited in July prior to the travel dates listed below with another couple. We enjoyed every minute of being on the ocean view side.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us and found the hotel to be clean and comfortable. The next time your plans bring you to the beach please don't hesitate to contact me directly so that I might have the opportunity to personally assist you. Warm Regards, Jason C. General Manager Best Western Plus Sandcastle

"Bill and Kim rowell"

5
23/04/2018

Thank you for a great weekend! Softball team was welcomed with open arms and treated wonderfully! Great meeting places for us. Close to everything we needed. Would love to return. Room was very nice. Amazing group prices.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hi Bill and Kim, my name is Jason and I am the General Manager here at the Best Western Plus Sandcastle. I remember your group well you guys were super fun to have. Thank you so much for taking the time out of your day to share your thoughts about your experience. We hope you will be returning very soon so that we might have another opportunity to serve you. Have a great day. Best Regards, Jason C. General Manager

"Mary put the BEST in BESTWESTERN"

5
23/04/2018

Mary came and saved the day Ask for her each time you stay In a rush? No time to wait? There's nothing she can't navigate Mary Bearfoot is her name The front desk... her claim to fame Ask for her when it's time to book You can also ask for Brooke The two of them are quite a team They'll make your stay seem like a dream So much fun… So much to learn I cannot wait till my return I have stayed at the Hilton, the Hyatt, the Ritz Some stays were nice, some stays the pits And then one thing occurred to me… They claim to be 5 stars… BESTWESTERN 3 Come and give this place a try You'll save money… That's no lie The view is great… The staff is cool Nice hot breakfast… Nice warm pool Give them a try and you will see… And please tell Mary hello for me.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
This is so awesome. Thank you so much for this great poem that really says so much about how wonderful our Betty is. No need to worry about the name mix up:) She was thrilled that you spoke so highly of her and the service she provides to all our valued guests. We look forward to having the opportunity to serve you again in the very near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Bestwestern Sandcastle"

5
23/04/2018

Awesome place Great people 5 Stars The staff was very friendly and helpful Great view of the ocean Easy walking distance to everything Very clean Well maintained All Great I can't think of a better place to stay!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take a moment to thank you for not only staying with us but for taking the time out of your day to share your thoughts about your experience. It sounds like you had a really good time and we love to hear that from our valued guests. We can't wait to have you back for another stay with us. Please don't hesitate to contact me directly when you are ready to book so that I can offer you our repeat guest discount. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"the best place to stay o the beach"

5
20/04/2018

the staff was very nice and helpful ,my husband has to have a handicap room and the front desk staff named miss brooke she was a great help she got us a oceanfront room with a view of the water it was so very nice and the room was the most beautiful color not all white like all the other hotels that I have been too.

"Family Trip"

4
19/04/2018

Our family had a wonderful trip to Virginia Beach in 2017. The hotel that we stayed at was nice and clean. We are returning guest and select to stay in the 3 bedroom suite. It is plenty of room for the entire family.

"Great!"

4
18/04/2018

Booked this for a last minute family getaway before cancer treatments start. Loved the view. Room was great for our family of 3. Clean and comfortable. Really enjoyed the hot breakfast as well. Would stay again.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us and found the hotel to be clean and comfortable. The next time your plans bring you to the beach please don't hesitate to contact me directly so that I might have the opportunity to personally assist you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Nice hotel with beautiful ocean view!"

5
18/04/2018

Wonderful stay that began with an amazing greeting from Sharia. She was upbeat and personable- making us forget about the long 4 hour drive ??. The room was clean and comfortable. The view was picture perfect!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Fantastic, thank you so much for sharing with us. I was glad to hear that Sharia made you feel welcome and greeted you with open arms, that's the way we like to roll around here. We really love to hear from our guests and so I would like to thank you for taking the time out of your day to write us a review. We are very lucky to have the perfect location down at the oceanfront located right next to the Virginia Beach Fishing Pier. I was also glad to hear that you enjoyed your clean and comfortable room. We hope to see you again in the very near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Nice Off Season Stay"

5
17/04/2018

Had a great time here. Arrived Thursday and was scheduled to leave Sunday but loved our stay and left on Monday. Breakfast was great every morning. Everyone, Everyone was so nice and greeting with a smile. Front desk were great. The staff at the morning buffet were extremely nice. They all greeted us with a smile and eagerness to help and please us. I will be back!!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take a moment to thank you for not only staying with us but for taking the time out of your day to share your thoughts about your experience. It sounds like you had a really good time and we love to hear that from our valued guests. We can't wait to have you back for another stay with us. Please don't hesitate to contact me directly when you are ready to book so that I can offer you our repeat guest discount. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Amazing beach views and friendly staff"

5
13/04/2018

I stay here at least 1x per year, by far my favorite beach front hotel. Breakfast is good hot and fresh. A little store that is open at the back entrance of the hotel. Open the balcony doors and you have the amazing smell and view of the ocean just love it!!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your review, we really appreciate it. I was also very happy to read that you are one of our many return guests, that is awesome. We are very lucky to have the perfect location directly next to the Virginia Beach Fishing Pier, a fantastic free full hot breakfast buffet, clean comfortable rooms and the best staff at the oceanfront. Please feel free to contact me directly the next time your plans bring you to Virginia Beach so that I might have the opportunity to assist you. Have a great weekend. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Relaxing trip"

4
10/04/2018

This trip was a last minute decision and I chose this hotel because I had stayed here before it was Best Western. Good location and right at the pier. Near several shops and restaurants, many open even this time of year. Hotel is very nice, reasonable rates and very clean. Staff is friendly and helpful if you need suggestions for what to do.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so very much for not only choosing to stay with us here at The Best Western Plus Sandcastle, but for taking the time out of your day to share your thoughts. We were so very happy to hear that you enjoyed your time here and found our hotel to be clean and comfortable. We take pride in the service we provide and really enjoy taking great care of all of our guests. The next time your plans bring you to the oceanfront please don't hesitate to contact me so that I might have the opportunity to personally assist you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Betty and Angie made our stay better."

5
09/04/2018

Betty and Angie at check in helped us with our improved stay by helping us with everything about our stay. Since our Diamond booker told us we had a Hot Tub and this location doesn't have one with the pool we got moved to room 901 with a in room jetted tub. The wife was happier and the last night of our 4 day stay will be way better. This trip we had, rain, cold, and no sunshine. Missed the better weather by 1 week earlier, or later.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Betty and Angie to the rescue, this is great! Thank you so much for sharing with us and the rest of the Trip Advisor community. I am very lucky to have these two girls and so many other team players that truly enjoy serving our guests. We really appreciate your business and hope that you will come back again when the weather is more enjoyable and so that we might have another opportunity to serve you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Spring vacation"

1
08/04/2018

Front desk. Friendly an helpful angie an sharia thanks for housekeeping veroncia keeping room clean an been friendly. This my five time their it all ways clean an all staff friendly too my oceaview room was to see clean beach's wild life. Fly around an swimming in ocean great seafood an shopping too in walking distance great rest place. Be back for many more to walk that boardwalk

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take this opportunity to thank you for staying with us and for sharing your thoughts about your experience. I was so glad to hear that you enjoyed your time with us. We hope that the next time your plans bring you to Virginia Beach we will have another opportunity to serve you. Have a great day and we look forward to hearing from you soon. Best Regards, Jason C. General Manager

"Great hotel"

4
08/04/2018

This will be my third year staying at this hotel. The rooms are clean, the staff is friendly, there was a good selection at breakfast and I liked that parking was onsite. I thought the pool was a little small but we spend most of the time at the beach anyway.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind review! I was very happy to see that you enjoyed the hotel and all the amenities we have to offer our guests. I am very lucky to have a very friendly staff that truly enjoys serving our guests. We believe we have a really good thing going on down here and we plan on continuing the trend. Have a great day and we look forward to having you back in the very near future. Have a great day. Best, Jason C. General Manager Best Western Plus Sandcastle

"Its ok"

3
06/04/2018

Short and sweet.. workout room is horrible, parking garage be cautious,the roofs are low and angled steep, my van exhaust rubbed when we were fully loaded. The halls are dark, rooms are really small. The staff was great and the breakfast was good. The hotel has been updated, but the mattresses were not. Not a bad place to stay, but I don't plan on staying here again. Theres newer hotels on the same strip and I'll pay as little more to stay there next time.

"Well cared for older beach hotel"

4
05/04/2018

Clean, well cared for, older beach hotel. Great views of the beach! Great place to sleep during a quick family trip to the beach. We would return to this property in the future. The attached parking deck was a nice bonus!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a great review thank you so much for sharing with us and the rest of the on-line community. I was so happy to hear that you enjoyed your time with us. We are very lucky to have an attached parking garage and also an overflow lot located directly across the street for over-sized trucks and it also free of charge for our guests. We hope that you will be returning in the near future so that we might have another opportunity to serve you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Good hotel for the price"

3
05/04/2018

Arrived at 11pm on Easter Sunday and met by very nice Tonya at the front desk. She upgraded us for free from Standard Twin Dbl bed to Queen Dbl room facing ocean by signing up for rewards. After a long ride in my wife and I wanted a drink at the bar/restaurant, even though doors were open and a few people were at bar, the bartender and waitress told us they were closed, it was just after midnight. The room facing ocean was a bit tight but it was clean and has a balcony. Free breakfast was below expectations being very salty and a small dining area but it was free although the staff were very very nice, especially Taya who was the hostess at breakfast. Average rating was brought up from a poor rating because the front desk and breakfast staff were great!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for staying with us and for taking the time out of your day to share your thoughts about your experience. I was sorry to hear you didn't enjoy our breakfast, I will make sure moving forward that we meet everyone's expectations when it comes to the quality of food we provide our valued guests. I was very happy to hear that you found our staff to be friendly and accommodating, we really try hard to make everyone feel welcomed and as a part of our extended family. Have a great day. Jason C. General Manager Best Western Plus Sandcastle

"Our Stay During Shamrock Marathon Weekend"

5
04/04/2018

My family and I enjoyed our wonderful oceanfront hotel stay during Shamrock Marathon Weekend. Our stay was especially made great by the breakfast crew (Tiffany, Toya, and Daniel). They were integral at making sure I was fueled and refueled before and after both of my races through Saturday and Sunday. Special thanks is given for their due diligence and exceptional professionalism! - Runlife Activewear

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take this opportunity to thank you for staying with us and for sharing your thoughts about your experience. I was so glad to hear that you enjoyed your time with us. We hope that the next time your plans bring you to Virginia Beach we will have another opportunity to serve you. Have a great day and we look forward to hearing from you soon. Best Regards, Jason C. General Manager

"Rude breakfast staff"

2
04/04/2018

Room was large but looking a tad dated and in need of a fresh coat of paint. Wonderful views of the oceanfront. Corridors a bit dark and frequently smelt of cigarettes. The most disappointing aspect was the very rude front-of-house employee overlooking breakfast. We stayed at this hotel three nights and the two mornings we went to breakfast we would greet her with a “good morning” and on the first day she just snaps at us “SHOW ME YOUR BREAKFAST CARDS” (no please, no thank you). On day two we show up and her reply is “I NEED A FEW MINUTES” before rapidly disappearing to leave us standing in the doorway. During breakfast, whilst this employee went about replenishing breakfast items, she would cause an absolute racket slamming plates down etc. She even shouted at us to get out of her way at one point whilst replenishing the buffet. Obviously an unhappy employee. We have never experienced such rudeness in any hotel during our frequent travels in the USA. So shocked with this lady's behaviour that we felt too intimidated to get breakfast on our final day at the hotel.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to apologize for what I consider completely unacceptable behavior on the part of my breakfast attendant. I was so upset when I read about your experience. As the General Manager it is my job to make this right and to try my best to win back your business. I plan on addressing this with my entire breakfast team and I will find out who this individual is. If you can remember a name and or description that would be very helpful in finding out exactly who the individual was. Please simply call me at the hotel or send me an email at [email protected] I hope to hear from you so we can discuss this matter further. Once again I apologize on behalf my entire team. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great Stay at Great Price"

5
29/03/2018

We were very pleased with our 2 night stay at this BW Plus Sandcastle Beachfront Hotel. The room was very clean, nicely decorated and we had beautiful views off the balcony. We had easy access from the parking garage to our room. We enjoyed the breakfast buffet the two mornings we stayed there and had very tasty entrees at the Ocean 14 restaurant on the premises where we chose to have dinner. We were also pleased to receive the 10% discount as guests for the restaurant. Also, the staff was very friendly and helpful We would highly recommend this hotel to anyone planning on traveling to Va Beach!

"Friendly and Comfortable"

5
29/03/2018

Excellent customer service and amazing breakfast. The pool was nice too. It was amazing to wake up right next to the ocean. The staff was friendly and the room was clean. I would highly recommend this hotel.

"Happy Birthday to me!"

5
29/03/2018

This has been the absolute best week! This hotel is top notch. From the beautiful oceanview, to the plentiful breakfast to the amazing staff and GM, to the sparkling fresh floors and room everything has been more than we expected. Originally we were supposed to be in Mexico for the week, but showed up to the airport with land and cruise passports only. After feeling defeated we decided not to sit home and mope but to make the best of a bad situation. We explored going to Miami, then Myrtle Beach and finally agreed it would be VA Beach. The second day we were having lunch at Oceans 14, and ended up striking up a conversation with a gentleman who ended up being the GM. We told him how we found the hotel and how much we enjoyed it and that my birthday was the following day. After the conversation he revealed he was the GM, (so glad we had nothing but great things to say lol). The next day we got back to the room there was a letter slid under the door saying there was something at the front desk for me... It was a vase of flowers, a bday card and a bag of goodies from the GM! How thoughtful is that and it absolutely made my day. We will definitely be back!

"Nice and friendly"

5
27/03/2018

I like how everything and everyone was very nice and comfortable! The room was clean and neat. I would move to Virginia Beach in a heartbeat the weather was cool at first but it got a lot better as the days went on.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind review, we really appreciate you taking the time out of your day to share your thoughts with us. We are very lucky to have a great hotel with super friendly associates working as a team together to help ensure that our guests are being taken care of. We look forward to having you back with us again very soon. Have a great day. Jason C. General Manager

"Best place on the beach"

5
27/03/2018

Clean, and excellent customer service. Highly recommend this hotel, Brad and Sasha were great! A very great view, morning sunrise and evening sunsets are incredible especially on the upper floors. Pool and gym are nice, and don't forget to get breakfast before you go!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
This is what we like to hear!! Thank you so much for your review! I was very happy to hear that you enjoyed your time with us. We are very lucky to have the perfect location, great restaurant, right next to the Virginia Beach Fishing Pier, you name it:) Thank you for helping us spread the word about the great thing we've got going on here. The next time your plans bring you to Virginia Beach we sure hope that you will be returning for another visit. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Wonderful experience!!!"

5
21/03/2018

Me and my husband went here around Christmas time. The staff was very friendly and our room was nice. We didn't have any problems with anything on our visit. Location of the hotel was wonderful. Close to the pier and great view of the ocean.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It truly was a pleasure having you as our valued guests. We hope the next time your plans bring you to Virginia Beach you will be returning for another visit. Yours In Hospitality Jason C, . General Manager

"Teacher Getaway"

5
20/03/2018

Beautiful hotel, setting and atmosphere!! Breakfast was good. The parking deck was easy accessibility. The oceanfront was a beautiful view in the morning. All the employees were very nice and pleasant to talk and helpful.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It really was our pleasure having you with us and I was so happy to hear that you enjoyed your time with us. I am very lucky to have a super friendly and accommodating staff that truly love to take care of each and every guest that walks through our doors. Please don't hesitate to contact me in the future if I can be of any assistance. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great stay"

5
19/03/2018

I truly enjoyed my stay. The staff were extremely friendly and helpful. Breakfast was delicious and the environment was clean. We stayed from Friday until Sunday and the rates were very reasonable. Would definitely recommend this place.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your review. I was so glad to hear that you enjoyed your time with us. I hope that the next time your plans bring you to Virginia Beach you will be returning so that we might have another opportunity to serve you. Please don't hesitate to contact me directly so that I might have the opportunity to personally assist you with your reservations. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great people...great attitudes"

4
18/03/2018

We came here for a long weekend away from home. We were met with workers that had great attitudes and work ethic. Damien, at the front desk, was so helpful. Chef Toya and Tiffany, along with Ashley, made eating breakfast fun. These ladies were very attentive and helpful. We appreciate their smiles and laughter.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello! My name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take a moment to thank you for taking the time out of your day to share your thoughts about your experience. I am very lucky to have a fantastic staff that truly cares about our guests. We hope to be seeing you in the near future. Have a great day. Best Regards, Jason C. General Manager

"Vacation time "

5
18/03/2018

Have a fantastic time here at the best western. You couldn't ask for better customer service the staff went over and beyond the call of duty...... breakfast was sloop yummy ..... thank you all . Room 312

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for your review! We really appreciate hearing back from our valued guests about their experience. If you should need anything in the future please don't hesitate to contact me so that I might have the opportunity to personally assist you. Your's In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"One of the best hotels in Virginia Beach "

5
14/03/2018

This hotel is legit, excellent service, a lovely breakfast, and all other amenities. Talk to Ms. Betty, she'll definitely hook you up. I definitely like the gym because nobody is ever there. Oh and let me not forget to mention that they also have a heated pool. This place is awesome

"Great Place"

5
13/03/2018

Good for the price. Right near the boardwalk. Great distance from all major attractions. The breakfast was the best part, a lot of options. Still continue to put food out even after 10am. Rooms were cleaned, will be returning.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your review! On my behalf and that of my entire team we would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle Hotel in Virginia Beach. We were so happy to hear that you enjoyed your time with us. We have a really good thing going on here and we look forward to your return. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"A very family environment."

5
13/03/2018

The room was exceptionally clean and nicely decorated. staff were very friendly and helpful. The location was convenient to the boardwalk. An awesome hot all you could eat buffet breakfast was served daily.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It truly was a pleasure having you with us. I was so happy to hear that you enjoyed your time with us. We are very lucky to have a fantastic location at the oceanfront with beautiful views of the Atlantic Ocean. I was also very happy to hear that you enjoyed all the amenities the hotel has to offer. I hope you won't hesitate in the future to call me directly the next time your plans bring you to the east coast so that I might have the opportunity to assist you. Best Regards Jason C. General Manager

"Great room's"

5
13/03/2018

Good customer service and the rom was very clean. I am ready to go back there for another stay. You should book your room and stay m breakfast food was good and they had many options of food. Again great place to stay

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind words, we really do appreciate them. I was so happy to hear that you enjoyed your experience with us and and suggest others should book with us, that's just awesome. We look forward to having you back in the near future. Have a great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"So relaxing!"

5
13/03/2018

I enjoyed my stay as always. We travel to VA Beach in March and they always have great customer service from the time of booking until check out. Betty was most helpful and the rooms look extremely nice. A little disappointed they moved the breakfast downstairs so no omelet station but it was still a nice spread and the culinary employees were nice. Will be staying again next year.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It truly was a pleasure having you as our valued guests. We hope the next time your plans bring you to Virginia Beach you will be returning for another visit. Yours In Hospitality, Jason C. General Manager

"Way above what I expected!"

5
07/03/2018

Rooms were very clean. Ocean front view without breaking the bank. Breakfast was very good. Would recommend this place to anyone looking for a affordable stay at the beach with ocean front view. Very friendly staff and willing to answer any questions.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello! My name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach, Virginia. I won't to take a moment to personally thank you for staying with us and for your very kind words. My entire stuff loves hearing how much our guests enjoyed their time with us. I am very lucky to have a kind and caring staff that truly enjoys taking of people. We hope that you will be returning in the near future. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Love this hotel"

5
05/03/2018

I love my staff they friendly n I enjoy my stay everytime Jason and Brad is a wonderful employee rooms are clean everything works breakfast is good we are really enjoying our up n downstairs suite the balcony room

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to thank you for not only staying with us but for taking the time out of your day to share your thoughts with about how much you enjoyed it. I remember booking your room on the phone with you yesterday. It was a pleasure speaking with you on the phone by the way. Have great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Better Than I Thought"

5
05/03/2018

Brad checked me in. What a nice Guy! Very professional. This hotel is near the Boardwalk. All of the rooms have a view of the ocean. The room was very clean. It was great to have a microwave and a refrigerator. There is free parking for guest. I will come and check it out during the tourist season to see if the stay will be just as pleasant. I will recommend it.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and the Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us. Please don't hesitate to contact me in the future when you are ready to make new reservations for I would welcome the opportunity to personally assist you with the process. Have a great day and I look forward to hearing from you soon. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Spent a day as part of a group in the event room"

5
05/03/2018

I want to say that every employee that I came in contact with was super friendly and helpful. I was just there for the day on 3/3/18 as part of a group. I am sorry I didn't get everyone's name but Twan who loaded all of my cargo on a cart, took it upstairs and unloaded for me was a joy and very helpful. But also the front desk clerk that was there that morning, the housekeeper stocking the bathroom in the event room in the afternoon, the woman in the lobby around dinner time who gave me bandaids for a cut on my finger. This crew truly goes all out for their guests!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What an awesome review! I can't thank you how much it means to us when guests have a wonderful time with us. I believe I spoke with you on the phone yesterday when you called to compliment us. It really was a pleasure speaking with you. It was Twan and Ms. NaNa that I believe you are referencing. They are both super fantastic and love helping every guest they come in contact with. I hope that we will see you again in the near future. Have a great day. Best Regards, Jason C. General Manager

"Best western sandcastle"

4
05/03/2018

Overall the hotel staff and cleanliness are good. Complementary breakfast was good. The rooms could use an update. I felt like I was in a dark closet. The carpet needs to go. It's like it's still in the 60's. The rooms were clean and cleaned up every morning in a descent anount of time. The breakfast room needs a little updating as well. More allergy friendly options out on the counter.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your candid review, we really appreciate it. We like to use all of our reviews as a tool to help us improve upon the service and product we offer our guests. We are currently doing some renovations this winter so we hope that our guests will like our new changes. Thank you very much staying with us and I hope that we get the opportunity to serve you again in the future. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"SBH review"

4
01/03/2018

Stayed on the ninth floor and it was a beautiful view of the ocean. This was a very clean place newly painted and very nice for the price. The breakfast was good and hot. I would definitely recommend this hotel to my friends.

"“BEST” Best Western I've stayed in to date!!!"

5
27/02/2018

Hotel staff is kind and courteous, the included breakfast is fast compared to any others hotel I've stayed in. Rooms are comfortable and cleaned apparently and professionally every day, in a timely manner!!!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind words, we truly appreciate them. I was so happy to hear that you enjoyed our breakfast and our clean comfortable rooms. I hope that the next time your plans bring you to the Virginia Beach oceanfront you will be returning for another stay at the Best Western Plus Sandcastle. We would most certainly love to have you back with us. Best Regards, Jason C. General Manager

"Clean Comfortable Friendly at the Beach"

5
27/02/2018

I regularly attend scrapbook retreats that are held at this property. I'm SO glad they're held at this Best Western. This is an older hotel - so the elevators are a little slow - and that's the only "con" I can think of. Rooms are immaculate and all face the ocean. Beds are very comfortable. The heat and air conditioners work beautifully. Nice showers. Wifi, large tvs, are, of course, available. There's a great little exercise room - with working machines and a beautiful view - for guests as well as a nice indoor pool and whirlpool. Each room has a lovely private (from other rooms) balcony. You can sit outside (chairs are provided) and just enjoy the sunrise every morning. Location is great - near pier and restaurants, shopping and ferris wheel. Hotel staff is very friendly and welcoming. They'll take the time to help you - just ask. There is free covered parking for guests. There is a very good restaurant for lunch and dinners as well as tourist shops on the ground level. I'm sure there are more amenities - but I've reviewed the ones I used. I'd like to start going here with my family as well. You can really forget your cares and enjoy your vacation.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Fantastic! Thank you so much for sharing your experience with us and with the rest of the world. We were so happy to learn that you enjoyed your stay with us and found our hotel and staff to be top notch. It is our goal to reach the number 1 spot on Trip Advisor and I do believe if we keep up the hard work we will reach our goal. The next time your plans bring you to Virginia Beach we sure hope that you will be staying with us again. Please don't hesitate to contact me if I may be of assistance in the future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Funtastic"

4
26/02/2018

We came out here for our anniversary and couldn't be happier with our stay. We had a king bed and an awesome ocean view. While a bit of a walk to the King Neptune statue, it afforded us with a fun beach walk. The included breakfast was great and the staff was super. Rooms came with a microwave and refrigerator that really made grabbing food and drink and then coming back really easy. The only drawback was there were't ice machines on every floor.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts regarding your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was happy to hear that you enjoyed everything and I do apologize for the inconvenience regarding not having ice machines on every floor. The next time you stay with us all you will need to do is call the front desk and we will gladly bring you up as much ice as you need, that would be our pleasure. Have a great day and we look forward to seeing you soon. Yours In Hospitality, Jason C. General Manager

"Wonderful"

5
25/02/2018

I had a great time!! Would recommend this to anyone wanting to spend time with the family!! Will be staying soon again!!the staff wad really nice the rooms were nice and clean great view the free breakfast was great i highly recommend this place to the ones who love the beach

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for sharing with us and the rest of the on-line community. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle Hotel. We realize that you have so many choices regarding places to stay and we are so glad you came to hang out with us. I hope that the next time your plans bring you to Virginia Beach you will slide back by for another stay with us. Have a great day, and hope to hear from you soon. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"We're Back!"

5
22/02/2018

We love going to this hotel! We have been several times and the friendly staff recognize us when we come in. The breakfast staff is awesome and accommodating. The rooms are clean and the view is spectacular!

"Away for the day"

5
22/02/2018

My friend and I are single parents and we never get free time to just be 30 year olds....we had the best nice we could not sleep we were so blown at our view stayed up all night just talking on the balcony. It was a much needed break for the both of us. W e already cannot wait to do it again hopefully for the whole weekend

"Quick getaway for me and my husband! He had some work to do but I found plenty to keep me busy"

4
20/02/2018

What a nice, clean hotel! We loved how easy it was to get to the water! The beds were very comfortable! The hotel restaurant was yummy too! And the front desk ladies were AMAZING! You go, Natasha and Betty!

"Disappointed"

2
20/02/2018

Small, cramped and dark room without ample ceiling lighting. The bathroom was also extremely small. Doors and art work was splashed with something, and apparently never cleaned. Room heater was extremely loud - enough to keep us awake. We had to turn the heater off and did report it upon our check out. Families were impolite with children running and screaming along with parents in the halls between Midnight and 12:30 am. I realize that is not the hotel's fault, however. Breakfast on Sunday morning was beyond crowded without enough tables to accommodate guests. I was walked into several times. It was not a relaxing breakfast at all with noise and commotion. On Monday, our check out day, breakfast was quieter, but there were no eggs, and the woman attending the food area said they would be out right away, but we finished breakfast and left and there were still no eggs available and this was @ 7 or 7:30 am.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for not exceeding your expectations and for the problems you encountered while you were with us. We take pride in offering our guests a clean comfortable room with superior service, but it most certainly seems like we dropped the ball on you, and as the General Manager it is my job to make this right. I would truly enjoy the opportunity to win back your business. This being said, please don't hesitate to contact me at the hotel or via email so we can discuss this in greater detail. I look forward to the opportunity to fix this. Yours In Hospitality, Jason C. General Manager

"VAlue for the price"

5
20/02/2018

The hotel was colorful. The room was enough space for two and the ocean views were priceless. If you stay there get an oceanfront room and you will not be disappointed. The rooms do have a microwave and mini fridge. The staff is friendly and housekeeping is visible anytime during the day. They do offer free breakfast but get there early if you don't want to wait.

"Superior Views, Location, and Staff..."

5
14/02/2018

We were delightfully surprised with our stay here. The staff was friendly and courteous. We went down for a one night stay and the staff went above and beyond to meet our requests and make our stay perfect. Our spacious room was impeccably clean with a super comfortable bed from where you could enjoy amazing ocean views. The bathroom was stocked with large dispensers of shampoo and soap, as well as plenty of thick white towels and washcloths. Our ocean view was breathtaking. We were able to enjoy the sounds of the ocean and watch the crashing waves and large ships from our balcony. This hotel is located within walking distance to shopping, restaurants, and other attractions. The all you care to eat breakfast offered a large selection of items. The indoor pool was warm and clean and was situated next to a kiddie pool. Loved our time there and we can't wait to return!!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a wonderful review! Thank you so much for sharing with us and the rest of the on-line community. On behalf of myself, Jason the General Manager and the rest of the Best Western Plus Sandcastle family, thank you for staying with us! We realize that you have so many choices when it comes to oceanfront hotels and we are so glad that you decided to hang out with us. Please don't hesitate to contact me directly the next time your plans bring you to Virginia Beach so that I might have the opportunity to personally assist you with your reservations. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Awesome staff,service and location"

5
12/02/2018

Stayed one night while travelling south. Brad at the front desk was welcoming and friendly. Updated us as to hotel info and local attractions. Room was very spacious and very clean. The location is perfect to travel to restaurants or attractions or simply a nice stroll on the boardwalk.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to thank you for staying with us and for taking the time out of your busy day to share your thoughts with us. Brad is our front office supervisor and is truly a super great guy. He loves taking care of our guests and treating them like family. We were all so happy to hear that you enjoyed your time with us and we hope that you will be returning the next time your travel plans bring you back to Virginia Beach. Best Regards, Jason C. General Manager

"excellent"

5
11/02/2018

had to trouble with everything I will tell people when they come please stay at the best western plus sandcastle on the beach nice view to the beach the service is very nice and the love you had a pool inside

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take this opportunity to thank you for staying with us and for taking the time out of your day to share your thoughts with us. We were all very happy to hear that you had a great time with us. You need to return in the summer when the weather is sweet and you can chill on the balcony or down at the sand. Please don't' hesitate to contact me in the future so that I might have the opportunity to assist you. Have a wonderful Holiday season.

"Wonderful Visit"

5
11/02/2018

First time here. Was very pleased with hotel and staff. Room was clean and roomy. Staff was friendly and accommodating regardless of what we needed or asked. Breakfast was a full, hot, tasty one. Our house keeper, Michelle, was great. We will visit again.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It truly was a pleasure having you with us. I was so happy to hear that you enjoyed your time with us. We are very lucky to have a fantastic location at the oceanfront with beautiful views of the Atlantic Ocean. I was also very happy to hear that you enjoyed all the amenities the hotel has to offer. I hope you won't hesitate in the future to call me directly the next time your plans bring you to the east coast so that I might have the opportunity to assist you. Best Regards, Jason C. General Manager

"Weekend Getaway!!"

5
11/02/2018

My husband and I decided to take a trip to the beach, early for Valentine's Day. From the moment we walked through the door, we were greeted with a most friendly staff. They were very thorough in explaining all the amenities and details of the property. The room was very spacious and clean, we had a king room, and the bed was very comfortable. The view of the ocean was amazing, the fishing pier was right behind the hotel. Also, not to mention our most favorite restaurant was right down the road, within walking distance. We did like that we could park in the parking garage, attached to the hotel and not across the road, that was definetly a plus for us.As we were leaving that morning, to go shopping, the very friendly maintenance guy, asked if we would like to see the room next door, we said yes, oh my goodness, it was immaculate. I told him,thanks so much for showing it to us, because next time, I may try to get that room. I would recommend the Best Western Sandcastle to everyone. We will definitely be coming back to stay. Thanks again to all the hotel staff for your hospitality, and for making our weekend getaway, one we will never forget!!!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a great review, thank you so much for sharing with us and with the rest of the on-line community. We are striving to hit the #1 Spot on Trip Advisor and I do believe that we are trending in the right direction. We want every single guest that walks in our hotel to feel like they are apart of our extended family. I am very proud and lucky to have such a wonderful group of individuals working with me to help make the guest experience one to remember. I've worked at numerous hotels at the oceanfront and I can honestly say that I love this hotel the most in every way. Thank you for choosing to stay with us and I truly hope that you will be returning in the very near future. Best Regards, Jason C. General Manager

"Whale watching"

4
08/02/2018

When we arrived at the hotel the front desk clerk was very efficient and courteous. We were running late and she said I was just going to call you and make sure everything was OK our rooms (we had 3) were very clean and nice. Would recommend. We are going whale watching again next year and will stay there again.

"Girls Weekend Getaway "

5
07/02/2018

The hotel was nicely decorated and welcoming. The shower had some kind of stain, but otherwise clean room. The view was nice from our room and the breakfast was wonderful! Parking was fine as it was off season. The location was great!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for sharing your thoughts with us about your girls weekend. I apologize about the stain in the shower, I will most certainly address this issue with my engineering and housekeeping departments so this will not happen to another guest. I was so happy to hear that you enjoyed our free hot breakfast buffet. Please don't hesitate to contact me in the future when you are ready to make reservations so that I might have the opportunity to assist you. Have a great day. Best, Jason C. General Manager Best Western Plus Sandcastle

"“Excellent view from room”"

4
07/02/2018

We have stayed here before and we chose this hotel again because of the wonderful view and great price. The room was a good size and very nice. The breakfast was also very plentiful. The staff was very welcoming and friendly.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for returning to stay with us here at The Best Western Plus Sandcastle Hotel. We were so happy to have you back as a repeat guest. Our hotel is located right next to the Virginia Beach Fishing Pier and boasts spectacular views of the Atlantic Ocean as you have mentioned in your review. We also have one of the best free hot breakfast buffets at the oceanfront. Thank you once again for coming, we look forward to having you back again soon. Yours In Hospitality, Jason C. General Manager

"Excellent hotel! "

5
02/02/2018

Very nice place to stay with your family! Enjoyed being on the beach and being able to walk out on the balcony from our room and watch the ocean! The staff was always nice and friendly and very helpful!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason C. and I am the GM here at The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your oceanfront room with a balcony overlooking the beautiful Atlantic Ocean. I also wanted to take this opportunity to thank you for choosing to stay with us. We realize there are so many hotels to choose from and we were so happy that you opted to stay with us. We offer our returning guests a discount so please don't hesitate to contact me the next time you come to the beach so that I can have the opportunity to personally assist you. Best Regards, Jason C. General Manager

"Beach View the Best"

4
01/02/2018

Location is the best. The pool was closed from Fri - Sun. Breakfast is awesome. Some updates in progress. Rm 313 has step up. Microwave cord too short to plug in. Fridge big. Comfy Bed, room felt clean.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your candid review. We like to use the reviews we receive as a tool to help us improve upon the service and product we offer our valued guests. The pool heater was down while you were here which I apologize for but it's up and running now thankfully. We are currently making a tremendous amount of progress this winter with numerous projects in the works to ensure that moving forward we continue to provide a quality product to our guests. We hope you will be returning in the future so that you can enjoy our pool and take a look at the improvements we are making. Best Regards, Jason C. General Manager

"Working stay"

5
01/02/2018

With views looking at the ocean, located on the main drive and a lot to do all within walking distance. It would be very easy to lose track of all time here and never want to return home. The staff was great and very helpful finding great places to eat, one such place right inside.

"The only hotel I will stay at"

5
29/01/2018

My boyfriend & I have come here now 3 times & we refuse to stay anywhere else. The view is great, breakfast buffet is great, & customer service is great! I love how close it is to the pier & the Raven. Whenever my friends want to make a trip to the beach I always recommend this hotel! (I attached a picture of us when we came down for Valentine's day last year)

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
This review truly makes me and my entire staff very very happy. What a great thing to hear and I wanted to take the time to thank you and your boyfriend for sharing with the world. We are very lucky to have a great group of team players working here at the hotel and we truly enjoy taking care of our guests. Please call or email me directly the next you guys are planning on returning so that I might have the chance to personally assist you and offer you our repeat guest discount. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Beautiful View for a Weekend Scrapbooking Event"

4
29/01/2018

I've been going to this hotel for years. The Conference room has the most amazing view! The BEST at Va. Beach. I only have ONE problem, the WIFI! The WIFI is flakey and when your digitally scrapbooking, its' hard when your wifi keeps going in & out.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, It's Jason the General Manager here at The Best Western Plus Sandcastle. I wanted to take a moment to thank you for taking the time out of your day to share your thoughts about your most recent Scrap booking event. We absolutely love having your group with us every year. I was sorry to hear about the difficulties you experienced with the internet, it's usually firing pretty good. I suspect maybe with so many guests using the WiFi it got slow on you. I'll make sure it's firing on all cylinders next time you and your great group of folks come back our way. Thanks again for coming! We will see you again soon. Best Regards, Jason C. General Manager

"Best Western Sandcastle VA Beach"

5
27/01/2018

Have visited several times with friends for our Scrapbook Retreat. Rooms are clean and tidy, staff are courteous and friendly and l love being right at the boardwalk and ocean front! Plan on going back soon with family.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello! My name is Jason and I am the General Manager here at the Best Western Plus Sandcastle. I wanted to take this opportunity to thank you for taking the time out of your busy day to share your thoughts about your most recent trip to Virginia Beach. My staff and I were so happy to find out that you enjoyed your time with us. We are very lucky to have a clean and comfortable hotel that boasts fantastic views over the Atlantic Ocean. It is our goal to reach the number 1 spot on Trip Advisor and i do believe we are well on our way. Please don't hesitate to call me directly the next time your plans bring you to the Virginia Beach oceanfront so that I might have another opportunity to assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Experience "

5
23/01/2018

Just needed to comment on an outstanding stay at the Best Western plus. The service was awesome, everyone was so courteous and attentive. Cudos to the GM. Thanks for everything. I will definitely stay here in the future.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for sharing your thoughts about your recent stay with us here at The Best Western Plus Sandcastle. It was our pleasure having you as our guests for several days if I recall correctly. I am very lucky to have a ultra courteous staff that honestly cares about giving our guests the best possible experience. The next time you feel like hanging out by the beach give me a ring or send me an email so that I can personally assist you. Yours in hospitality. Jason C. General Manager

"The best hot breakfast buffet on the beach!"

4
22/01/2018

Stayed at this hotel for a week during the blizzard (right after new year) when all of VA Beach was dead & frozen. Hardly any restaurants were open either; mostly just pizza joints. In the summertime, this would be a fantastic location in the middle of the strip/boardwalk and right across from the pier. Free indoor garage parking but steep driveway (not good on icy conditions), height limitations (not good for tall trucks), and tight spaces. Each garage floor has convenient access to your room floor. The hotel itself could use some cosmetic facelift or remodel, especially the drafty/leaky single pane windows facing the beach. Also could use some new curtains, pergo flooring or tile instead of cheap industrial carpeting in the hallways. Our well-appointed, clean & comfortable, ocean view room had microwave, fridge, & big flatscreen tv with hundreds of channels. I love the fluffy towels and the linens feel nice & crisp. More than any other hotel stay, we enjoyed the huge spacious lobby/lounge area with 3 fireplaces, 2 bigscreen TV's and 24-hr hot beverage (coffee, tea, hot chocolate). It was beautifully decorated & festive during the holidays! They were constantly mopping - morning/noon/night! Comparing notes with other friends that stayed elsewhere on the strip (they had issues even with fancier hotels), we were lucky that our stay included - I consider to be the best hot breakfast buffet ever - in any of our hotel stays! It had everything from pancakes, potatoes, grits, eggs, all kinds of meats, carbs, fruits, yogurts, all the unlimited juices & hot beverages as well. They were continuously being filled even 30 minutes near closing. Besides their breakfast, what stands out about this hotel is their overwhelming hospitality that makes you feel like family... from the front desk staff, concierge, breakfast staff, housekeeping to maintenance. I suppose after staying here for a week, you get to know everyone. Management is fortunate to have such wonderful employees.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello! My name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take a moment to thank you for your candid review. We really appreciate your kind words as well. We are constantly trying to improve upon the product and the service so we provide our guests and so we use these reviews as a tool to do just that. We hope you will be returning in the future so that we might have another opportuity to serve you. Best Regards, Jason C. General Manager

"Beautiful view"

3
21/01/2018

The view at the hotel was wonderful. The staff, particularly the desk staff , Manager and Antonio, I think was his name , was very pleasant and went out of their way to assist in anyway they could. Always with a smile. The place was clean. The lobby was inviting. My only complaint was the mattresses. They had obvious indentations in both beds in our room and our friends rooms. Very uncomfortable. My sister has a bad back and was in discomfort most of the time due to the mattresses.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your review! We love hearing from our guests and how they enjoyed their time with us. I would also like to thank you for helping spread the word about the good thing we have going on here. Please don't hesitate to contact me the next time you come back to town so that I might have the opportunity to assist you. Have a great day and thank you again from all of us here from the Best Western Plus Sandcastle. Yours In Hospitality, Jason C. General Manager

"Amazing stay"

5
20/01/2018

My stay here has been exceptional! I think this hotel has gone out of their way to accommodate me in a very professional way. They have made us feel very special. I also want to let you know the General Manager was such a pleasure to work with. He was very professional and had an awesome personality. He made feel almost like family. I will have to say he went way beyond than any other place I have stayed. It was a pleasure meeting him and his staff here. Thank you again for a wonderful stay here. I will surly stay here again and I will recommend it all of my family and friends.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It truly was a pleasure having you with us. I was so happy to hear that you enjoyed your time with us. We are very lucky to have a fantastic location at the oceanfront with beautiful views of the Atlantic Ocean. I was also very happy to hear that you enjoyed all the amenities the hotel has to offer. I hope you won't hesitate in the future to call me directly the next time your plans bring you to the east coast so that I might have the opportunity to assist you. Best Regards, Jason C. General Manager

"Returning again."

5
19/01/2018

My family and I stayed here last July while on vacation and we loved it. The staff at the front desk were very helpful and friendly, the staff in the breakfast hall were also very pleasant each morning and would greet us all and the housekeepers were nice. We loved our room which had a frig and microwave and a great view of the beach. The daily free breakfast was loved by us all, eggs, sausage, french toast and lots more. The pool area on the second floor was also very nice and clean as was the baby pool which was perfect for my two year old granddaughter. We were in walking distance of everything and loved all the street entertainments at night, which were also free. We just booked again for this summer and was lucky enough to get our same room as last summer.....Already counting down the days.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello! My name is Jason and I am the General Manager here at the Best Western Plus Sandcastle. I wanted to take this opportunity to thank you for taking the time out of your busy day to share your thoughts about your most recent trip to Virginia Beach. My staff and I were so happy to find out that you enjoyed your time with us. We are very lucky to have a clean and comfortable hotel that boasts fantastic views over the Atlantic Ocean. It is our goal to reach the number 1 spot on Trip Advisor and i do believe we are well on our way. Please don't hesitate to call me directly the next time your plans bring you to the Virginia Beach oceanfront so that I might have another opportunity to assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Best experience "

5
18/01/2018

Best Western Plus showed me great service each night I stayed and very helpful with towels and internet service as well using the print for business related things. Tiara made sure I was able to get food late night when I came in late from work and access to the computer & printer as well fresh clean towels. I would love to stay here again whenever I'm back in town . Thank you Tiara and the staff of Best Western Plus Sandcastle .

"Great staff, great hotel!"

5
17/01/2018

This hotel was exceptional! We stayed for several days and really enjoyed our time there. When we checked in, Brad at the front desk was most welcoming. The next day we met Jason the general manager who made sure we had everything we needed and was very helpful answering all our questions. Most impressive was having him greet us by name after returning to the hotel later in the day. The parking ramp was extremely convenient! We were able to park on the same floor as our room so it was so quick and easy to bring in and bring out our bags. We were also impressed by the room. Everything was very clean (including the TV remote—which I greatly appreciated!) Water pressure in the shower was perfect. And of course, the best part was our amazing view overlooking the ocean and beach! It was literally right on the beach and going out from the side door you are right on the boardwalk. Could not be a better location! One of the evenings we went out it was a bit chilly. When we came back, they had the nice warm fireplaces going in the lobby area and offered us complimentary tea/hot chocolate/coffee to warm up. It was great! Overall, an excellent hotel!

"Amazing Staff!"

5
16/01/2018

We had a wonderful girls weekend, and I will definitely be recommending this hotel to all of my friends and family. Thank you again for such outstanding service.  The hotel is just perfect, in every possible sense. Quiet, discrete, perfectly located, beautiful rooms, spacious bathrooms. Mr. Jason Christie is responsible for the property and was extremely attentive and kind to any request we had, I can't say enough about him and his staff. If you want your visit to Virginia Beach to be perfect, don't think of anywhere else. We only spent 3 nights at Best Western Plus but everything was faultless. Friendly staff who aren't overbearing but always ready to help, delicious breakfast and perfectly located for the beach, shops, and restaurants. Not to mention the views!! I can't recommend this hotel highly enough - what a find!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Good Morning and thank you so much for your review. Our team strives on a daily basis to provide each of our valued guests with a clean and comfortable room paired with superior customer service. We were so happy to read that you enjoyed your girls weekend with us and we truly hope that you will be returning in the future. I am very lucky to be surrounded by a group of individuals that care so much about the guest experience. We realize that there are so many options regarding accommodations down at the oceanfront and we are very grateful that you decided to spend your weekend with us. Wishing you all the best in 2018 Warm Regards, Jason C. General Manager

"Once In A Lifetime NYE!"

5
15/01/2018

I've travelled all over the world, and really enjoy it when it's a worry free experience to get in and out of any hotel. Checked in to this place New Year's Eve, to a friendly and welcoming staff. Went to my room, and was impressed with the cleanliness of the room, and the amazing view that we had! Thank you to the wonderful, and professional staff at the Best Western Sand Castle!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Awesome! Thank you so much for your kind words my staff and I really appreciate it. I was so happy to hear that you enjoyed your New Year's with us here at The Best Western Plus Sandcastle. I am truly lucky to have a great group of individuals that genuinely care about each and every guest that walks through our doors. I hope that you will be returning one day in the near future so that we might have another opportunity to serve you. Wishing you a happy and healthy New Year. Yours In Hospitality, Jason C. General Manager

"Wonderful ocean front hotel!"

5
15/01/2018

We had a wonderful stay at this hotel! The staff was great from the moment we arrived. We had several bags and a nice gentleman at the desk insisted on lightening our load and offered to bring them to our room for us. We came to find out that he was the general manager. He was so kind and accommodating to all of our needs! Our room was excellent—very clean & spacious and had everything we needed (big TV, fridge, microwave, closet, and balcony). The ocean front balcony was the best!! It was very private and we had the most beautiful beach view! It is the off season, but it was still great to sit out on the balcony and watch the waves roll in. We even had a storm roll in on the beach and it was so cool to watch it come in (see photos). Beds were really comfortable & breakfast was delicious. A super convenient location too. We could not have asked for a better hotel. Would definitely stay here again!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello! My name is Jason and I am the General Manager here at the Best Western Plus Sandcastle. I wanted to take this opportunity to thank you for taking the time out of your busy day to share your thoughts about your most recent trip to Virginia Beach. My staff and I were so happy to find out that you enjoyed your time with us. We are very lucky to have a clean and comfortable hotel that boasts fantastic views over the Atlantic Ocean. It is our goal to reach the number 1 spot on Trip Advisor and i do believe we are well on our way. Please don't hesitate to call me directly the next time your plans bring you to the Virginia Beach oceanfront so that I might have another opportunity to assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Super Hotel!"

5
11/01/2018

We've stayed at this hotel for the past 3 years,and every year it gets better,starting with the fresh smelling lobby and the rooms are very clean and spacious. The staff are always very nice and helpful. We love the breakfast buffet .my wife and I started staying here first,the past year our daughter came and brought our first grandchild,she was a bit scared of the water,but she loved the sand!this year our brother and his family will be joining us. Thank You So Much for having such a wonderful hotel and staff! See you in July 2018...Dennis H.

"Clean room with an amazing view!"

5
06/01/2018

I stayed at the Sandcastle last weekend and I couldn't have asked for a better experience! I was in visiting my fiancé who is stationed in Norfolk. We booked a king room which had plenty of space and the bed was super comfortable. The room was very clean and the housekeeping staff was wonderful. The balcony was a good size and has an awesome view of the ocean and the pier! We were even able to see some dolphins from our window in the mornings. Expect some air traffic noise in the morning during the week from NAS Oceana, but being Navy ourselves, this didn't bother us. The attached parking garage is very convenient as well. The hotel has some wear and tear that should be expected from a beachfront hotel with high traffic. Overall I didn't have a single complaint during our stay. I was able to book our entire 4 night stay for $258 thanks to an Expedia Black Friday deal and I'd say it's one of the biggest steals I've ever scored. It helped make for the perfect romantic weekend. I would recommend the Sandcastle to anyone and I'm sure I'll be back next time I'm in town!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take this opportunity to thank you for staying with us and for taking the time out of your day to share your thoughts with us. We were all very happy to hear that you had a great time with us. You need to return in the summer when the weather is sweet and you can chill on the balcony or down at the sand. Please don't' hesitate to contact me in the future so that I might have the opportunity to assist you. Have a wonderful Holiday season. Jason C. General Manager

"Okay overall"

3
06/01/2018

Perfect location. Amazing view from 9th floor...overlooking beach and boardwalk. Parking garage incredibly tight. Breakfast difficult to eat vegetarian or healthy...federal case to get a packet of peanut butter. Brown smears all over balcony curtain, lamps stained and rusty. Pool closed entire visit.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts. I was sorry when I found out that we did not to exceed your expectations. I would truly love the opportunity to win back your business. Please feel free to contact me via email or telephone so that we might have the opportunity to discuss this in further detail. I hope you are having a great start to the new year. Looking forward to hearing from you. Best, Jason C. General Manager

"LOVED IT!"

5
04/01/2018

Our room and the hotel was beautiful! We came in December and loved the decorations. The breakfast was also great! My favorite hotel! Highly recommended! Great views during the holidays beautiful lights on the boardwalk for viewing from the room

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a wonderful review! Thank you so much for staying with us and for taking the time out of your day to share your thoughts with us. We believe we have a really good thing going on here and we only plan on improving. We have some wonderful plans for the future regarding a little face lift and some bathroom upgrades. I would also like to thank you for your kind words, my staff and I really appreciate them. Please don't hesitate to contact me directly the next time your plans bring you to the beach so that I might have the opportunity to personally assist you. Yours In Hospitality, Jason C. General Manager

"Pleasantly Surprised"

5
03/01/2018

We've seen this beachfront hotel when visiting the area. I love the bright colored exterior. We decided to stay, though it was December, in the hotel, based on outside appearances alone. We were not disappointed! The staff was most courteous, each time we bumped into them or reached out to them. Breakfast was hot and delicious. The lounge was delightful and took the sting out of the end of our trip. Will definitely stay again.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello! My name is Jason and I am the General Manager at The Best Western Plus Sandcastle in Virginia Beach, Virginia. I wanted to take this opportunity to thank you for not only staying with us but for taking the time out of your day to share your thoughts about your experience. We are very lucky to offer a fantastic free hot breakfast buffet for our valued guests. I was very glad to hear that you enjoyed it and it was kept up well. We hope you will be returning in the near future so that we might have another opportunity to serve you. Wishing you a very Merry Christmas! Best, Jason C. General Manager

"Good Facility, Great location"

4
03/01/2018

For a BW+ we expected better quality after viewing the website and pictures of the hotel, but this is a well used location, near the pier. Could use more attention to detail, hallways looked dingy, lobby could be decorated with more zest (looks tired). Pool down for maintenance when we were there. Our room was spacious, the heating worked very well on extremely cold days, staff was friendly, the breakfast was excellent.

"BAIT AND SWITCH NEW YEARS EVE"

1
02/01/2018

So this year my wife and I decided to take are two children to Virginia Beach for New Years with the idea of basically hanging out at the hotel enjoy the indoor heated pool , relaxing and ordering pizza . We just wanted to bring in the new year somewhere other then home . I called two days before I was to arrive and ask twice to confirm the pool was open ( one of the big reason we booked here ) . Sure enough the pool was good to go . I booked following are conversation. The following day I convinced other family (with children ) to book as well . We all show up the following day . At check in first thing I ask is “pool still open ?“ ..... NOPE it's closed . I say to the clerk well we booked solely on the pool being open what can we do .. nothing sorry . Feeling very disappointed and duped I take my room keys and break the news . Everyone was upset but we decided to make the best of it . We stayed on the 4th floor . Parking was plentiful but very tight . First thing I notice is trash literally in front of the door to enter the hallway (nice ) . We walk around the trash and lucky for us are room was very close by . I swipe the key push the door open and BAMMM!! Top of the door rips out the wall . I immediately look at my family and apologized for booking this hotel . We move are things in and call the front desk . They said there “maintenance man “ was on the way . before he arrives I look at the door . I immediately recognize that 1. There's suppose to be two screws holding it . I see only one dangling and 2. The top of the wall looks like it's been eating it away from the damage for awhile . I walked out the room and went to grab the rest of are things . I come back and my wife said he fixed it ( wow that was fast ) . I turn around and see one screw holding it in . Are you kidding me ! Ten minutes later door starts popping again . I went to the lobby showed video and got the same blank look as before at check in . They did how ever offer to move me but here's the catch it was lower floor and pretty much in front of the elevator ( yeah im sure that's a quite room to have on New Year's Eve) I declined and went back to the dreadfully slow elevator which had a banner inside that said “your care is are concern , and your smile is are reward “ I busted out laughing. This was the only thing so far that made me smile . At check out the next morning one of the same clerks was there he didn't make eye contact with me and was super short . He didn't bother asking how my stay was I'm sure he already knew . Happy new year sand castle , thanks for the great memories and wasted money . Ps don't stay in 402

"New Years weekend vacation"

5
02/01/2018

My husband and I got in late and the staff was very friendly and very eager to help us. Our room was clean, bed was very comfy. The view was awesome. My husband loved the sunrise as did I. We were within walking distance to anything we needed or wanted. The breakfast buffet was awesome and delicious. Ocean's 14 (restaurant attached to hotel) had excellent service. Checkout was easy and fast. Thank you for such a nice weekend

"Exceeded expectations!!"

5
27/12/2017

The staff at the Best Western Sandcastle were AWESOME!!! I stayed there for over 50 days and they made me feel like family. I had some issues with my internet and heater not working but their maintenance was available to fix it very promptly. They cleaned my room daily AND checked if I needed things in the evening. The best part is the workout room faces the beach so you can run on the treadmill and imagine it's the beach during the Winter season! The price is right and I would highly recommend anyone stay here!

"Only if the price is cheap "

2
27/12/2017

The location is good. Facing the beach. If you pay extra you can enjoy the beach view. The local restaurant was surprisingly good with a great burger. Nevertheless It's an outdated hotel that needs TLC. It is neither a romantic place not a resort. The rooms are clean and cars not biger than a minivan with no cargo on the roof can find parking there. Breakfast is all American. Pool is small and deep. Not for children with out supervision (baby's pool seats on toop of it). It's a good hotel for a stop on the way somewhere if the price is cheap or if you just sleep there and spend the day out. I wont go there for a vacation.

"Christmas Lights"

4
26/12/2017

The check in clerk was very good. She helped us with everything we needed. The room was clean and the view was wonderful. We were drinking coffee on the balcony early in the morning when we spotted a school of porpoises, it was a nice surprise. The breakfast was good and it had a nice variety of items to chose from the room was kind of small though. There is a very well supplied 24hour coffee station in the lobby we just loved. The only problem was beware of the woman in a station close to it saying she could get us free dinners, lunches, cruises in exchange for a 120 min presentation to get people to buy things like time shares. It was very annoying. The parking deck is very tight especially if you a large vehicle. Overall we really enjoyed our stay and we plan to stay here again in the future.

"Christmas visit"

5
26/12/2017

We stayed for 2 nights over the Christmas holiday, and really enjoyed the hotel. It was clean, super friendly staff, easy parking, and excellent breakfast. Our room had a balcony facing the beautiful ocean. We plan to return!

"Christmas vacation"

5
25/12/2017

A wonderful Christmas vacation, I love my stay and I most definitely will be coming back thank you for a wonderful Christmas Vacation I really needed to get away and relax and that's what I did Thank you best western

"Very nice"

4
21/12/2017

Very nice, clean rooms. The view was incredible. The staff were polite and answered questions we had about other place to visit around the area. The pool was nice, not as fancy as other hotels, but served the purpose!

"Love! "

5
21/12/2017

The room was very clean when we walked in and the ocean front is so beautiful and you walk right out on the deck to the ocean. Very welcoming greeters and great customer service through my whole visit!

"Stay here!!!!!!?"

5
21/12/2017

This oceanfront hotel has everything you need. Customer service from everyone at properties was 5 star! Breakfast was fantastic. Pool excellent loved staff. Room clean and beautiful. Great place for Christmas week. Thank you best Western

"EPIC"

5
20/12/2017

The staff was excellent, and the rooms were most bodacious! If you're ever in VA Beach stay here it was really great service wise as well! When I wasn't in the room I was on the balcony enjoying a fantastic view of the ocean and it was really easy to get to different parts of the city from this one spot. It was also close to a every single prime location and especially close to the beach!

"Good stuff"

5
19/12/2017

Nice hotel with nice service! I appreciate this hotel: the walls, the floors, the ceiling, and the sink as well. There was a really dope view out of the window and it was cool to have a balcony on the room. Can't say the same for TripAdvisor tho... it lowkey sucks.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. It truly was our pleasure having you as our valued guest. We look forward to your return and wish you a very Merry Christmas and a healthy and happy new year. Happy Holidays, Jason C. General Manager

"Nice for the price!"

5
12/12/2017

A very nice hotel for the price! We were here in December and the fireplaces were going. The breakfast is awesome! Love the view of the ocean from our own private balcony. Wish the weather could have been a little warmer and drier to enjoy the beach, but the staff were very friendly and accommodating.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. It truly was our pleasure having you as our valued guest. We look forward to your return and wish you a very Merry Christmas and a healthy and happy new year. Happy Holidays, Jason C. General Manager

"Great Stay at Virginia Beach, VA"

5
12/12/2017

I attended my granddaughter's graduation and stayed at the Best Western Plus Sandcastle on the Beach. Great location with full view of ocean, very comfortable room, very nice staff. The heat wasn't working but once we notified front desk, problem fixed immediately. I wish I had more time at the hotel to enjoy more of the amenities. Great time of year to go. Holiday lights lined the boardwalk which was simply beautiful.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take this opportunity to thank you for staying with us and for taking the time out of your day to share your thoughts with us. We were all very happy to hear that you had a great time with us. You need to return in the summer when the weather is sweet and you can chill on the balcony or down at the sand. Please don't' hesitate to contact me in the future so that I might have the opportunity to assist you. Have a wonderful Holiday season.

"Not bad"

5
11/12/2017

Probably stay there again, breakfast was pretty good and room was cleaned very well. Had family stay at the other Best Western at the same time, they were disappointed at there stay and regretted not booking it at the sandcastle best western.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take this opportunity to thank you for staying with us and for taking the time out of your day to share your thoughts with us. We were all very happy to hear that you had a great time with us. You need to return in the summer when the weather is sweet and you can chill on the balcony or down at the sand. Please don't' hesitate to contact me in the future so that I might have the opportunity to assist you. Have a wonderful Holiday season. Jason C. General Manager

"A comfortable stay"

3
11/12/2017

The hotel is older but still very pleasant to stay in. The staff were all smiling and offered to help at any meeting. The king bed was comfortable and had plenty of pillows. The in-room bath was small, on the order of an apartment sized bath. As a comment on how I feel about this hotel, I've stayed here before and I'll stay here again.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Wonderful review! Thank you so much for taking the time out of your busy holiday schedule to share your thoughts with us. I was very happy to hear that you found our staff to be friendly and accommodating. We want every guest that walks the door to feel like a part of our extended family. We hope you have a fantastic and safe Holiday Season and a very Happy New Year. See you soon. Best Regards, Jason C. General Manager

"Best Western Sandcastle Review"

5
11/12/2017

We had a wonderful stay at the Best Western Sandcastle in December. The staff were wonderful. The restaurant was great. The continental breakfast was amazing. My daughter wanted hot chocolate for breakfast but we couldn't find it on the bar. A young man who took our tickets for breakfast looked all over the hotel for a packet of hot chocolate mix for my daughter. It really made her day and mine that he went out of his way to find hot chocolate for her. Thank you for caring enough to look for hot chocolate for a 5 year old little girl.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
But of course. We try to ensure that each and every guest, whether she's a cute little 5 year old or a 65 year old man, gets everything they need while they are with us. I am very lucky to have so many wonderful team players here that truly enjoy taking care of our guests. We look forward to having you back very soon. Best Regards, Jason C. General Manager

"Enjoyed my stay!"

5
07/12/2017

I enjoyed my 5 night stay in this hotel, the service was good and awesome breakfast. Friendly staff I recommend this hotel to anyone. I plan to come back next summer with my family and have a good, comfortable stay again.

"stay after surgery"

5
07/12/2017

the room was great the staff was so helpful. but they did not have a wheel chair for customer use. I had surgery at a near by facility and the doctor requested I stay in the area, the hotel didn't have a wheel chair I could use to get to my room on the 6th floor. The desk attendant said if she had known she would have bought her grandmas for me, very nice of her. the desk attendants Angie and Imani were very nice and helpful. Other than no wheelchair, I have not one complaint.

"Vacation with 3 generations"

4
06/12/2017

We had a great time. The hotel was nice. No real complaints except there was no real shallow end of the pool for kids or adults (small kids pool for toddlers) everything was 5ft and over. The staff was super friendly. Perfect location, right in the heart of the strip. Everyone really enjoyed their stay. We would stay again. Was worth the money.

"great affordable place"

5
05/12/2017

great deal for the price, awesome breakfast, great view of ocean and proximity to board walk and pier can not be beat. it is making me type more to leave this review, so I will keep typing but that is all I really have to say

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to express our gratitude for your kind words and for staying with us. It was truly a pleasure having you as our guests. I was so excited to hear that you enjoyed your time with us. We look forward to your return. Have a great day. Best Regards, Jason C. General Manager

"amazing stay"

5
05/12/2017

very kind staff, love how clean it was super helpful. parking was hard at times. booked a stay for 2 nights 3 days ended up staying 3 nights 4 days and they were able to make the booking with no problem.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to take the time to thank you for your review and for choosing to stay with us here at The Best Western Plus Sandcastle. I was so pleased to hear that you found our staff to be friendly and accommodating. I hope that the next time your plans bring you to the Virginia Beach you will be returning for another stay with us. We would love to have you that's for sure. Yours In Hospitality, Jason C. General Manager

"Great thanksgiving trip. We will hopefully repeat next year."

5
30/11/2017

Loved the entire stay. Good meals, friendly staff we were really pleasantly surprised with how nice the room was. Have stayed on the upper pricier end of the boardwalk and realized that we had been very mistaken. Good value.

"Beach Front hotel review"

5
30/11/2017

This is the second time we stayed at this hotel with in the last three year and both stays were very comfortable, pleasant and all the services were all very good. The free breakfast that is provided which has a good variety and usually fresh.

"Excellent!"

5
30/11/2017

Front desk staff is welcoming and helpful. Breakfast was disappointing but the rest of the hotel made up for it. Rooms were very clean and the hotel seemed to be recently remodeled. Location was excellent!

"I Can Not...."

1
30/11/2017

I was there for a Pop Warner competition and the hotel was extremely dirty. The breakfast was extremely nasty. As a chef, I could tell the food was frozen and then warmed up in the oven. They could only place a small amount of food on the buffet due to warming the food up in the oven. You could see that the kitchen was very small, with two staff members working. This confirmed the food was being warmed up, plus you could see them taking food out of the oven. That's how small the kitchen is. The breakfast upset my daughter's stomach. The bath towels had stains on them and the dinning room was dirty with sticky floors. This hotel is very old and dated. I would not being staying their again!

"Thanksgiving Holiday"

5
29/11/2017

- Very friendly staff - Parking was very convenient - location was and add on - awesome view from the balcony - comfortable beds - neat and clean room and washroom - room decor was fantastic - In-house facilities like access to BoardWalk and Beachfront is excellent. - Restraunt also very nice you get 10% additional discounts if you show your room key, also Fried Chicken with mashed Potatoes is must try dish there. Over we had a very good time and likely to visit them again!! Special mention for sending my phone via courier which I forgot during my stay. Mind blowing hospitality.

"Fair"

4
20/11/2017

I used my rewards points and was still charged a fee,it was a free night but not so free,If you are expecting something more than what the webb shows dont,the rooms were clean,and the bed eas comfortable sleeping

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for taking the time out of your day to share your thoughts about your recent trip to Virginia Beach and The Best Western Plus Sandcastle. I plan on looking into your folio and will reimburse you any charges that were unwarranted. I was happy to hear that you found our rooms to be clean and comfortable. Please don't hesitate to contact me should you have any questions regarding your bill. Best Regards, Jason C. General Manager

"Terrific place to stay"

5
16/11/2017

We really enjoyed our stay at the Sandcastle. A few short steps and we were on the boardwalk after enjoying a full breakfast with Angie and her crew. We could sit on our balcony and enjoy everything from the comfort of our room. The entire staff was extremely courteous and helpful. Definitely will be my choice of hotels in the future.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us. The next time your plans bring you to the oceanfront we surely hope you will be returning for another stay with us. Yours In Hospitality, Jason C. General Manager

"Overall stay"

3
12/11/2017

Overall, our stay was good. We did have a problem with constant noise from the room above us, but after I called the front desk, and they said they would take care of it, they did. Good job. On the other hand, the breakfast buff was very disorganized and the food was stone cold. The coffee was on one side of the room, the cream on the other side and the juice in the middle. The omelet station was around the corner. I watched the people's faces as their made to order omelet was brought to them. All the faces read...is this it?? The omelet was so thin, you could read thru it.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing to stay with us here at The Best Western Plus Sandcastle. I wasn't very happy to read about your the experience you had with breakfast We typically receive great reviews regarding our free hot breakfast buffet so i was a little surprised when I read your review. I like to use our reviews as a way to help make our hotel better. I will most certainly look into this so that we don't have these issues again. Thank you for taking the time out of your day to share your thoughts and to help us get better. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Dirty conference facility"

2
12/11/2017

Filthy and cold food/area for breakfast. Conference room kitchen filthy. Room key cards stopped working twice in 2 days. Room was ok clean, bathroom nasty grout. Coffee thick, nasty smelling in breakfast area. Can't imagine health department passes the restaurant area breakfast is served.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your day to share your thoughts about your recent trip to Virginia Beach. I was very disappointed to discover how your stay went while you were here. I use all the reviews we receive as a tool to help us improve upon the service and product we offer our guests. I can assure you I am addressing these issues and will not allow this to happen to another one of our guests. I would most certainly like the opportunity to win back your business. Please contact me at your convenience so we can discuss this in further detail. Yours In Hospitality, Jason C. General Manager

"Beach Break Bummer"

3
12/11/2017

Not a great choice, and probably not the worse, I just wasn't impressed. Chose this hotel for a one night stay passing through town and I'm glad it was only for one night. View was great looking out over the ocean's pier but I couldn't enjoy the sound of the ocean waves because of the loud intoxicated patrons at the restaurant/bar below the hotel rooms. A room with two queen beds was tight for four ppl (three being kids), and did not give us much room to maneuver around. Hallways we're gloomy, musky and very long. We rented a 4 seater bike from the store on the first level of the hotel, enjoyed a swim at the beach and walked out on the pier. We spent the evening at the amusement park, just a short walk from hotel. I remember housekeeping attendants being very friendly...unlike the front desk clerks at check-in. My kids said breakfast was good and there is a large parking garage attached to hotel. The hotel has a great appearance, it just didn't have everything I needed or wanted.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take a moment to apologize for not exceeding your expectations. Most of our guests really enjoy staying here so I was upset to hear that we didn't provide you with the service or product that you deserve. I would love to win back your business, this being said, please feel free to contact me via email or by phone so we can discuss this opportunity. Best Regards, Jason C. General Manager

"Good hotel, good value"

5
11/11/2017

My room was spacious, clean, and had a beautiful Oceanside view, with a balcony you could go out on. Every member of the staff courteous and respectful. Having two restaurants and a shop on site were very convenient. .

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a great review! Thank you so much for taking the time out of your day to share this with us! I was so happy to hear that the birthday girl liked seeing her name in lights on the marquee. We are very lucky to have some super kind folks working together here. We look forward to your return. Best Regards, Jason C. General Manager

"Vacation "

4
09/11/2017

Very nice place great location beaches are very clean people are friendly clean rooms pool should be shallower but the kids loved it will definitely be going back this year can't wait for all the great places to eat

"The Staff make this hotel a stand out!"

5
08/11/2017

I was VERY happy with my 4 night stay here... EVERY SINGLE employee I saw greeted me with a smile! Everyone from the maintenance guy who saw my hands full and went back to hold the door open for me, to the front desk agent who gave me suggestions for dining and live music! All staff that crossed my path were wonderful!

"Awesome "

5
06/11/2017

Room facing the ocean, everything we needed was beyond met, made a simple request to have a small note saying happy birthday for my daughter and they stepped it up and put it on their sign for the whole weekend and she thought that was the coolest thing ever! We will be back on our next trip!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a great review! Thank you so much for taking the time out of your day to share this with us! I was so happy to hear that the birthday girl liked seeing her name in lights on the marquee. We are very lucky to have some super kind folks working together here. We look forward to your return. Best Regards, Jason C. General Manager

"Wish I would have stayed longer!"

5
06/11/2017

The husband and I decided to spend a few days in Virginia for a quick vacation. We had a wonderful time at each of our stops, however I only wish I would have stayed in Virginia Beach at the BW Sandcastle longer. Each hotel staff member we encountered (check-in, check-out, breakfast) made us feel so welcome. Our room was clean and had an amazing view ... did not want to leave and definitely plan to return!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to take the time to thank you for your review and for choosing to stay with us here at The Best Western Plus Sandcastle. I was so pleased to hear that you found our staff to be friendly and accommodating. I hope that the next time your plans bring you to the Virginia Beach you will be returning for another stay with us. We would love to have you that's for sure. Yours In Hospitality, Jason C. General Manager

"Just Fabulous!"

5
06/11/2017

My family has stayed at the Best Western Plus Sandcastle multiple times; and we just love it. The staff is friendly. The free breakfast is always hot and delicious. The free coffee in the lobby is good. My daughter just LOVES the indoor pool and the ocean view. We WILL be returning.

"Best breakfast that exceeded my expectations!"

5
02/11/2017

Shina is an exceptional cook who makes incredible grits and french toast that are absolutely delicious! Angela has a charming/friendly personality who makes all guests feel welcome to enjoy a winning breakfast! Brad is the ultimate customer receptionist who is an information resource specialist who knows the hotel business and happenings of Virginia Beach. The indoor pool is very well kept, relaxing and refreshing! Enjoyed the balcony breathtaking views of the sun rise over the Atlantic Ocean! Thank you for the wonderful getaway for me and my bride! Fred & Sandi

"Weekend getaway"

5
29/10/2017

The staff was friendly, the room wad beautiful, the view spectacular, and the coffee wad delicious!! So close to the beach, it was a nice weekend getaway Will definitely do this again but will stay her again for sure

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to express our gratitude for your kind words and for staying with us. It was truly a pleasure having you as our guests. I was so excited to hear that you enjoyed your time with us. We look forward to your return. Have a great day. Best Regards, Jason C. General Manager

"Great getaway"

4
26/10/2017

It was a nice, quiet stay. Beautiful view of the ocean and loved watching the sunrise and dolphins out on the beach. Breakfast was great and Angela, I believe that was her name, was very helpful getting us all what we needed at breakfast. She is a great hostess.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a nice review! Thank you so much for sharing with us. We love hearing from our guests because we use these reviews as a tool to help us improve upon the service we offer our guests. We want to reach the #1 spot on Trip Advisor and I do believe that if we keep up the good work, we will get there very soon. We hope to see you in the future. Best Regards, Jason C. General Manager

"A nice oceanfront hotel for the price"

4
25/10/2017

A good value for off season - we stayed in October. Breakfast was not the best but we enjoyed our stay. Oceanfront balcony room was great! The indoor pool was nice and clean. Pool is enclosed in a glass/plexiglass sunroom so on chilly days you can swim but still enjoy the sun.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a wonderful and candid review! Thank you so much for sharing with us. We were so very happy to hear that you enjoyed your stay with us. We are on a mission to reach the #1 Spot on Trip Advisor and I do believe that with guests such as yourself and associates like the kind we have working here, we will surely reach our goal. Best Regards, Jason C. General Manager

"Oceanfront pleasure"

2
24/10/2017

Good bed, bring your own pillows. I've had a worse experience at the BW inn near Johns Hopkins hospital when my wife had a hip replacement. A friend of my wife recommended the Sandcastle which I agreed to try. I'm retired and require more comforts than this property provided.

BestWesternHotels, Corporate at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Tub with a view"

5
23/10/2017

1 night staycation for my lady and I. We had room 901. There is a huge jetted tub right against the window overlooking the ocean, and a great balcony. The room was spotless and the bathroom was like a spa. We slept sooooo gooood. Great spot! Great staff! The GM Jason knows all the cool spots.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you and your lovely lady for staying with us. I was so happy to hear that you enjoyed your one night get away. We try very hard on a daily basis to ensure that all of our valued guests receive a clean and comfortable room and that they feel as if they are a part of our extended family. We greatly appreciate you taking the time out of your busy to day to help us spread the world about The Best Western Plus Sandcastle. We hope you will be returning in the very near future. Yours In Hospitality, Jason C. General Manager

"One night getaway"

1
22/10/2017

Well to start ..at check in ..there was an issue because whoever took the reservation spelled the name wrong.. plus when we arrived it was considered a no-show! because he (Isaiah) said we were arriving at 2 AM that's what the manager said which was wrong should've been 2 PM on the 21st which was Saturday. We are still here in room 618. And the manager said Isaiah was the one that did the reservation she found the issue and fixed it. She did offer us a late checkout but it's 8AM Sunday morning now and we probably will leave before even though we have till 1 o'clock. We go down at 7:30 AM for breakfast this morning.. there was scrambled eggs sausage links,bacon,French toast and the only thing that was hot was the bowl of grits! everything else went in the trash because it was cold. I had to even ask where the milk was they never set it out. Then the short lady came in to bring a pan of biscuits no gloves whatsoever hugging the tray against her clothing that was nasty. So overall the breakfast was terrible! I came straight to the room and called the front desk and let her know about that! she said the manager won't be in till 1130 and I would need to speak to her. but we will be gone by then so that's why I figured I would just do a review! Plus the toilet in the room where we stayed room 618 every time you flush it it makes a awful loud sound never heard such A noise like that before. It was very annoying. the coffee was terrible plus I noticed they had no decaf(out of order) which I don't drink that anyway the coffee was really weak for the regular brand it was almost like water. So overall everything else was OK My view was great but could've been a better stay! Won't be back!!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to apologize for not exceeding your expectations and for the issues you had with your reservation. As I am sure you have read our other reviews, we usually make our guests very happy and content. We obviously dropped the ball on you and I would sincerely welcome winning back your business. This being said, please give me a call or shoot me an email so we can discuss this opportunity in greater detail. Yours In Hospitality, Jason C. General Manager

"Best stay at Best Western Sandcastle"

4
19/10/2017

We had a three night stay at the Sandcastle Beachfront and very much enjoyed the room, atmosphere and location of the Hotel. It was well maintained and staff was very helpful and courteous. On arrival we requested a higher-floor room and were quickly accommodated up to the 7th floor. The Furniture was in excellent shape and beds were both good (on the verge of too soft, but for vacation it was proper and relaxing). The sink was outside the bathroom so you could access it anytime, but it also gave a cramped feeling to the washroom facilities. Obviously the view from the balcony was amazing--the ocean-left to right all the way. It would have been nice to have a sliding glass door instead of a traditional door (but that may just be a result of the air conditioner). We took advantage of the "Taco Tuesday" at the hotel's restaurant, Oceans 14, and had a great evening of drinks and eats on the waterfront. The fitness room was sparse, but minimally adequate for a workout. It needs an update on the weight machine. I've always had good luck with the Best Western Plus brand, and this location strengthened my confidence in them.

"All right stay"

4
18/10/2017

The price was fine and the staff was great but the room needs attention from the dirty bathroom door to the tiles on the ceiling. They recommended a great dinner restaurant and had a po which we didn't use. The location is great!

"Nice place to stay with a great breakfast"

4
18/10/2017

Arrived in late September to find our room's air conditioner didn't work. We were immediately moved to another room with a working air conditioner. Bathroom had been recently redone. We enjoyed their breakfast three mornings in a row. Great buffet with plenty of good food. A great staff just waiting to help you. They even had a chef Latoya to prepare omlets of your choice. All of their rooms offer a view of the boardwalk, beach and ocean.

"From one name to another."

4
18/10/2017

My family and I had gone to this hotel many years ago. It was called the "Sandcastle Resort". It was very nice. Clean, and every room had a water front view with balcony. The pool at that time was not very big or nice looking, However it was ok for kids who are afraid of the ocean (young kids). Nice part of the beach and caravel next door. Parking was good (for nothing bigger than a van (low roof). It was very good for 4 to 5 days trying to get everything in. It was in the middle of it all. Over all good time. P.S. Bush Gardens was about 30 min a way.

"Getaway"

5
18/10/2017

We have stayed at this hotel every since our kids was young . Now that they have grown Hubby & I still use this hotel . You walk into a Clean Friendly Lobby They will try the best to get you into a room quickly & if you have a preference they try to get it for you . The Rooms are clean, stocked coffee for the coffee pot in ur room . Shower is stocked with soap & shampoo incase you forgot to pack them . The View when you walk out onto ur balcony is Breathless .

"Excellent , except for the grump young guy at the desk.Change your attitude."

3
05/10/2017

Caa from. Canada/Stayed in motel side across the road.Great property.Clean room.Parking was close to our room eye on the van.Staff were great.Tried to charge me for roll-a-way even after negotiating it into rate.Nice try. Ran away from Day Inn down the street at 1000 Atlantic what a dump.Thank you Best Western you win again!

"Ms Sandra Evans"

5
04/10/2017

Great hotel. Love breakfast it was so good so much food everybody was so nice Hotel was so clean definitely would go again. Love the pool it was so nice went to the exercise room that was nice also. Love the room it was so nice and clean

"Virginia Beach is fantastic!!!"

5
04/10/2017

All of the Staff are so friendly & helpful. Betty and Kierra were great at the front desk. Rooms have all been remodeled & are beautiful. The oceanfront rooms with private balcony are the best. Breakfast is beyond words. I have never had a breakfast buffet with so many options. The location is great. Right on the beach & the shopping and nightlife are everywhere you look. I would highly recommend you choose this hotel when coming to Virginia Beach!!

"My wife and I celebrated her October 2nd birthday at Bestwestern Sandcastle."

5
04/10/2017

We really enjoyed the first few October days at the Bestwestern Sandcastle as my wife's birthday coincided with the Neptune Festival and world championship sand sculpting competition. We were on the 8th floor and had a wonderful view from the balcony (or lanai) of all the vendors and shoppers on the boardwalk. The room was spotless, had large comfortable queen beds, a great television with a "Million" channels to choose from and an even better bath room and shower. We had a refrigerator, microwave and an in room safe. Breakfast tickets were included in the room cost and the 7:00 AM food was very good - much better than the typical free breakfast at some hotels. The coffee was lousy. Some type of grinder poured out a lightly colored hot liquid which tried to pass as coffee, BUT NO !! I like the dark brew. A word of caution: Do not rent bicycles or any wheeled pedal type of mover from the clerk at the beach hotel exit. The guy will happily take your $20.00 plus tax and give you a broken machine and then say to you: "Well you wanted a work-out didn't you?' This was the only down point to an otherwise great trip. It was a shame the bicycle guy was so insulting to my wife, and it was even on her birthday. I know we are old, but the guy could have cautioned us or something like that. We had the TRI-Bike for less than 5 minutes on a one hour contract. Wouldn't you think we'd a least get a dollar or two back?

"Absolutely love va beach "

5
03/10/2017

Rooms were very nice and clean. Beds were comfortable. Great view and close to everything. Breakfast was delicious . Definitely will come back. There were two restaurants and a ice cream shop in hotel and a gift shop/store too.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review. We were all so happy to hear that you enjoyed your time with us and at the beach. Our breakfast, which is a full hot buffet is one of the best free breakfasts around and our staff truly cares about our guests. We hope that you will be returning in the near future. Best Regards, Jason C. General Manager

"Virginia Beach"

4
28/09/2017

We really enjoyed our stay at your hotel. That breakfast was great and the coffee in the lobby was a nice convenience. Our room was located close to all your amenities. Indoor pool, exercise room, ice machine and breakfast. That only things I did not like was the fact that you did not have a hot tub, the AC leaked on the deck and the bathroom layout was very tight so I kept banging. My elbow when I would sit on the toilet.other then that the place was great.

"friendly staff"

5
28/09/2017

perfect ocean front views! rooms were clean. on-sight breakfast w lots of choices. have stayed here each year for approx. 5 years and will book again for next virginia beach vacation. super friendly staff!

"Best birthday trip"

5
28/09/2017

Upgraded hot breakfast 5 star! Clean rooms, lots of space for 4 people. Ocean view is WOW. Saw Blue Angels air show. Great, accommodating staff- we had early check-in, late check-out. New Shopping Strip right across the street- arcades too. Everything needed for fantastic vacay right there. This is our 9th trip there and going again next month. We love, love staying there and no where else on VA Beach!

"Great Deluxe Suit"

4
28/09/2017

Would have been a five with a sofa or soft chairs. This room was really nice with a great view right over the fishing pier.The breakfast included was awesome! The staff was awesome! Our room was 901 on top floor with nice view of the Ocean.

"Great & helpful Staff"

5
27/09/2017

Front desk employees were very helpful to accommodate all my request & needs!!! Arrived early and they were so helpful, Betty & Alivia are very the best! Very clean room facing the Boardwalk & Ocean couldn't ask for anything better

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello! My name is Jason C. and I am the General Manager at The Best Western Plus Sandcastle in Virginia Beach, Virginia. I wanted to take a moment to express my thanks to you for choosing to stay with us and for taking the time to share your thoughts. I am very lucky to have a very caring and super friendly staff. We look forward to your return. Yours In Hospitality, Jason C. General Manager

"Nice clean room with friendly and helpful staff."

5
21/09/2017

My wife and I picked the hotel because of the Tripadivor rating. Our room had two queen beds and it was Oceanfront. Nydia our house keeper was great and she keep the room clean. Rico, Imoni, and Tonya at the front desk made check in easy and answered question about VA beach. The whole hotel staff was great and super friendly. There was a free breakfast buffet which had the largest selection of items I have seen for a free breakfast. The hotel is right next to the beach, the boardwalk and the fishing pier. Also several nice restaurants are within walking distance. We will stay here again the next time we come to VA Beach.

"Could use some cleaning"

3
21/09/2017

We stayed at the Sandcastle for one night on our way home from North Carolina. The location could not be better, as we were right on the boardwalk and had a beautiful view of the ocean. The staff was very pleasant and helpful. But for some reason, we were given a handicapped room (which we did not need or ask for) and the bathroom was awful. I told them when I made the reservation that I did not need a handicapped room, but she said "well, the room is bigger." The way the rooms are set up, they really only benefit someone in a wheelchair. The sink was so small, there was no room on it for a cup or a toothbrush. There was mold or some other stuff growing on the walls and the wood around the mirror was rotting away. The hallway smelled very strongly of something I couldn't quite place. The price was reasonable and the location was good, but unfortunately we won't be staying there on our next visit.

"Great staff and location."

3
20/09/2017

The hotel for the most part was great. They even let us add on another day when we came a day early. They staff was excellent. Great location for the most part. The cons would be they didn't clean our room one day. We even had the tag on the door and made sure to stay out of the room. Also one night our key pad quit working on our door. We were locked out of our room for a good 40 minutes. So we got into our room around 11 pm. So that was crappy. The staff handled it as best as they could. There was a younger guy working and he was super helpful. They couldn't fix it that night so we couldn't use our own key until they following day, after they finally fixed it. I felt we should of been compensated for our room not being cleaned and then being locked out. Their breakfast was pretty great. I would think about staying here again. It wasn't they worst hotel but I've stayed in better.

"weekend getaway"

5
20/09/2017

Our stay at this hotel was great! Front desk attendants were friendly and helpful, the house keeper was so nice and did a good job, room was clean and comfortable. Love the location on the boardwalk and right at the pier. When we got home from our stay we noticed my nephew had left his special army jacket,I call back and the staff was so helpful they checked the lost and found and when it wasn't there they went one step further and checked with house keeping who found it under the pull out sofa. So thankful for all they did!!

"Great hotel!"

5
19/09/2017

Everyone was very nice at the hotel! Imani and Betty at the front desk were friendly! The breakfast staff is amazing! NaDarius helped me a lot at breakfast and Shina did too! Everyone was great!! Even Zo in engineering helped us and was very friendly at the pool! The indoor pool is really nice!!! Has a great stay!!

"Affordable and fun"

4
14/09/2017

Best WesternSandcastle is conveniently located between the Virginia Beach fishing pier and the beach arcade ensuring fun for all ages. The perfect experience you need for the price you want, Best Western sandcastle.

"Nice stay"

5
14/09/2017

This was our first time staying here and it was pretty good. Good services started just at check in, where we were served by Kierra and Mani. Easy access from our floor to the parking garage, nice to be able to easily use the stairs. Right on the beach by the pier, free breakfast with made-to-order omelettes, nice place to run on the boardwalk, within walking distance of all kinds of shops and restaurants, and close to a trolley stop. We didn't have any issues with any staff members (front desk, breakfast, cleaning crew) as everyone was very pleasant to us. I would certainly stay here again at a discounted rate.

"My 25th anniversary "

5
14/09/2017

This hotel was great! We had a ocean view room , the breakfast was the best I ever had! They had everything. The service was great the staff was always friendly and always willing to help. I will be back! Best stay ever!

"very friendly staff - great breakfasts - convenient parking"

5
13/09/2017

very friendly staff, very helpful - great breakfast buffet, good variety of hot and cold foods - convenient parking mostly under cover, great for unpacking and packing your vehicle. Location is close to many good eateries - driving is not necessary

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for sharing your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us. We are very lucky to have a group of associates working here that care so very much about the guest experience. The next time you are in town we expect to see you back here so we can take care of you again. Yours In Hospitality, Jason C. General Manager

"US Navy Annual Reunion"

5
12/09/2017

Our annual Naval reunion with about 60 people, was held at this great hotel this September, and we will be back. The facility was located on a beautiful beach, with every kind of restaurant, and attraction within walking distance. Our entire crew praised the rooms for their cleanliness, the restaurant/bar for their service and prices, and the overall experience we enjoyed there for a week. The staff was especially helpful and so very professional. One of our elderly shipmates arrived a week early, and was very confused. This professional, and very caring staff went out of their way to make sure he was safe, and watched out for until the rest of us arrived. I want to commend Jan, Jason, Betty, Sheila, Keira, and the engineering crew for taking care of Pete. Thank you.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Young man, I remember you and your group fondly. Thank you so much for having your reunion here with us at The Best Western Plus Sandcastle. We really enjoyed having your group with us, and of course...Mr. Pete. We believe that taking care of our guests is top priority here. How can we have any fun if our guests aren't having any fun right? I hope that your group will be returning next year so that we might have another opportunity to serve you. Have a blessed day. Jason C. General Manager

"Beachfront "

4
07/09/2017

Great hotel! Super friendly staff! Every staff member had a smile on their face and the ones that I had a chance to interact with were extremely pleasant. Right on the boardwalk, so much to do! Perfect location. Rent a pedal cart/bike, so much fun. Breakfast was good, above average. The views were amazing from the 7th floor! My only complaint was the LOUD music/live entertainment when we were trying to go to sleep. I did call the front desk and was told that it was at their restaurant and would stop by 11pm.

"Family trip to beach"

4
07/09/2017

Good location! Right on the beach at the pier, can walk to anything you need. Outside needs some work, very nice people, Breakfast very busy and room is always very warm. Restaurant that is attached is not very professional, we walked out. Parking on site but tight. Indoor pool was handy when there was bad weather the first day there.

"Clean, Kid friendly, Great Location, Free Breakfast"

5
06/09/2017

Our room up on the 7th floor was amazing and clean. The staff at the Hotel are so accommodating and kind. We stayed at the Wyndham down the street and it was nothing compared to this. The old parking attendant in the overflow parking made us feel so secure. We will never stay anywhere else now, we loved it here.

"polite"

5
06/09/2017

great location with fantastic breakfast nice people clean and comfortable good parking very asccomadating able willing and friendly would recommend and come back for a third second and third visit best location for delicious seafood

"Review"

3
06/09/2017

Overall the staff of the hotel we're great the location was right on the beach which my family really enjoyed however when it came time for my family to go to sleep we were not able because of the excessive noise from the adjacent room, The fighting was so excessive and vulgar that I had to remove my family from the environment so we left in the middle of the night.

"Worst hotel"

1
31/08/2017

I will never recommend this place to a friend. The worst hotel ever, from the front desk(receptionists) to the room was all disappointment. I was embarrassed when my family came to visit. My niece kept asking "what is that smell?"

"Great View from my bed!"

4
31/08/2017

Although the overall experience was just average, there were some highlights! I could literally watch a perfect sunrise without getting out of bed. Being on the Boardwalk is a great plus. Room was much nicer than the over all feeling of the hotel. Coffee in lobby all day long is a plus. What brought it down was how long the elevator took. The overall horrorible smell of grease on the 2nd floor that made eating breakfast there impossible. Our room smelled like marijuana our enjoyment of the balcony was hindered because people right below is were smoking.

"BWP Sandcastle"

5
31/08/2017

Overall my stay was very enjoyable. The lobby was was quite roomy with different types of seating. The elevators were extremely slow. If you want your beds made, remove all items i.e. clothing etc. Room was a bit small. Sheena the breakfast manager was very accommodating and hospitable.

"Best Western plus sandcastle Beachfront Hotel is the BEST!"

5
30/08/2017

Fantastic and amazing staff, especially Betty Alivia! Great value and clean rooms. My kids love the pool and close acces to the beach. Hotel had a restaurant/bar on property and an ice cream shop. Great sun deck.

"Family Beach Vacation 2017"

5
29/08/2017

My family of 4 stayed in this hotel. Great location, clean rooms & friendly service!! We had a great time. Only downfall was when we walked out our room later one night the whole hallway reeked of someone smoking marijuana. Also they have people at a separate desk in the lobby that try to talk you into going into one of their Diamond properties down the street for a 90 minute tour and they try to offer you free stuff or discounted rates.... which would be ok if they only asked you once but they ask everytime you try to walk through the lobby and they don't take no for an answer.

"Best of the best ocean front hotels"

5
24/08/2017

I love the breakfast the personal the oceans view everything the staff was excellent the best , i will definitely stay here again next year 2018 can't wait,i wanted to thank my house keeping great job

"Very Nice, Very Friendly, Perfect Location"

5
24/08/2017

We arrived early, and were extremely happy to find that our room was already ready for us. Beds were comfortable, view was amazing, the Breakfast bar was wonderful. All of the staff that we came in contact with were very friendly and helpful. We witnessed one unreasonably irate person giving the women at the front desk a hard time, and these ladies handled the situation calmly and politely, never being rude or cold towards the man. I never experienced anything to complain about, as everything was wonderful!

"Great Room and Beachfront Location"

5
24/08/2017

Stayed here while visiting for a family reunion. Rico, Front Desk Supervisor, was fantastic with the check in procedure and explanation of the hotel and adjoining restaurants. Our room on the ninth floor was very spacious and clean. View of the Pier, Ocean and Boardwalk was great. Very relaxing and quiet. Highly recommended. We will be staying there again. The Beachfront location is perfect. Mark M.

"Vacation"

5
23/08/2017

Great place to stay! Enjoyed our vacation.Very courteous and nice staff. The hotel is very clean! The room was so clean and fresh. Oceanfront view was amazing. Very good breakfast! Will be back again!

"Best Experience"

5
23/08/2017

Everything was perfect; this was my 1yr anniversary and my husband had never been to Virginia Beach. He was amazed by the view from the balcony, he loved the free breakfast, pool and parking. We will be repeat visitors.

"Great location and service"

5
17/08/2017

Very happy with Best Western and their employees. Evone did a wondeful job in the food court as well as all their staff was helpful and accommodating...I would return again and thank you for a safe and wonderful place to stay.

"Pretty good."

3
17/08/2017

Clean hotel right on beac. Better side of beach front not very crowded. Breakfast is chaotic but did enjoy the personalized omelets made. Not enough bacon!!! Coffee surprisingly good and available all day and night. Enjoyed the stay.

"Worth the price!"

4
17/08/2017

This hotel was clean and the staff were friendly. The rooms are updated and the ocean view is fantastic! It's great for a couples getaway. Too small for kids. The cable and wireless were great. I would go back for a long weekend.

"BW SandCastle Plus VA Beach"

5
17/08/2017

We came to the BW Sandcastle Plus VA Beach on a family trip. Front desk agent Alissa was very professional and nice. The hotel is clean and family friendly. Staff is friendly and available for any request like extra towels or orange juice at breakfast. The breakfast buffet has many options and the food just keep coming and everything is well cooked. The view front the balcony is perfect and the rooms are clean. We decided to extend our stay in the hotel and the staff went above and beyond to help us find availability. Best customer service ever. We had an amazing stay at the BW Sandcastle Plus.

"Breakfast Great Rooms Dirty"

3
16/08/2017

The breakfast and the staff at breakfast were wonderful. Great view of the ocean while you eat. Food kept coming out. The lady at check in, Sheila wasn't very understanding friendly or nice when we first arrived. The room wasn't very clean hair on bathroom floor shower curtain look like it had poop in the inside I had to throw the bottom half of the shower curtain away. All the clean staff had to do was change it from the beginning. The sheets didn't feel clean at all so the next morning I had them changed. 3rd floor marijuana smell all throughout hallway and sometimes on balcony. Other than that Hotel has a great location.

"Great comfort and location"

5
10/08/2017

Overall we had a very nice and relaxing stay. The rooms were neat and clean. The bed was comfy and the beachfront view was spectacular. The breakfast was excellent and the staff were friendly. The only issue with the visit was when we first checked in and got to the room. The bathroom light, tv, and 2 other lights were out. Come to find out there was an electrical problem on our floor but maintenance was all over it and resolved the issue within a few hours. It did not impede our stay at all.

"Amazing"

5
10/08/2017

Greatly priced and conveniently located so everyone in the family has something to enjoy. Amazing oceanfront view and super hospitable staff. One of the best stays in the Va Beach area we've experienced. I would highly recommend this hotel!

"Got burned by this hotel!"

1
09/08/2017

We booked this hotel for our trip to Virginia Beach through Booking.com for August 4-6, we were visiting to see our daughter before she departed the country with the Navy, and we hoped to have a blast here with our family for the weekend. We arrived at 4pm, went to check in, and the workers were not friendly, they told us that Booking.com cancelled our reservation, we should have got the email. Sorry, we dont check our emails regularly during vacation. We called Booking.com and they assured us that the hotel is the one that cancelled, we assumed to make more money from other people than those that reserve through 3rd party companies. The hotel was no help at all to us, we sat in the driveway of the hotel for an hour while we talked to Booking.com and tried to find another beachfront hotel similar to what we wanted. We were finally able to find a room at a different hotel, there wasnt many available, unless you wanted to be a couple blocks off of the boardwalk. The experience with this hotel really put a damper on our vacation. But it turned out well in the end. We really wanted to stay at this hotel because of the amenities and the location, being right near the pier. I guess they didnt want my business, and will never get it again if we visit in the future. And Booking.com gave us an $80 credit for our troubles, which we appreciated. Sorry Best Western, you dropped the ball on this one.

"My go-to hotel at VA beach"

5
09/08/2017

Every trip my family and I take to Virginia Beach we stay at the Sandcastle because we know we'll have a guaranteed enjoyable, hassle-free experience. The staff is welcoming and polite, and the rooms are always clean. The oceanfront is also a great view to wake up to in the morning!

"Good and Bad"

2
09/08/2017

My husband and I used to live in Virginia Beach and we returned with our two children for a few days of vacation. Upon arriving, the front desk staff was not helpful at all. Only two elevators and one wasn't working. We waited about 20 minutes for a turn to get up to our room with our luggage. The hallways are very narrow and the rooms are small. This is an old hotel. The bathroom was gross. It's weird because the bathroom was clean but the tile and everything in it was yucky. I did like the cleaning staff and they were out mopping floors and cleaning rooms all day. The food crew does a great job with breakfast. The breakfast was one of the best parts of the stay. It's a buffet style and they keep the hot foods coming. Made to order omelets are also available. Great job to all of them! The view is great. It is a nice location. But for the small, old room, I personally would spend more money and stay somewhere else. However, if you don't plan on staying in your room for very long, it's doable.

"LOUD"

1
03/08/2017

I had thought I would be leaving a good review for this hotel, but that completely changed once Thursday night arrived. There was karaoke at the bar. Incredibly loud karaoke and our room was directly above it. It was so loss m loud my family and I were unable to sleep. I called the front desk and was told it would end at 2 am. That's completely unacceptable in a hotel. Overnight guests should come first. We paid a lot of money to stay at this hotel. Out of consideration of the hotel guests, there should be a noise curfew on the bar.

"Vacation "

3
03/08/2017

We stayed here because of the breakfast with children it gets expensive eating out three times a day. The breakfast was terrible my kids wouldn't even eat it not the same what so ever and to top it off the eggs were grey so gross I may give them another chance only if the breakfast goes back to the old style when it was actually good and cooked properly

"Stay was OK"

3
03/08/2017

Considering what prices were at neighboring hotels, I think we got an ok deal. The staff was very nice and they worked hard to keep the lobby clean of all the beach sand. Not an easy feat! They were always smiling, saying Hi, asking how our stay was going. The staff really is outstanding! Our room was good size, great view, and clean. I like the pump bottles in the bathroom. They seem more sanitary than having a bar of soap sitting around on a shower shelf. The breakfast was hot and delicious every morning. Plenty of choices. Loved the made to order omelets and the staff was constantly refreshing items! The location of the hotel is great. Free parking on site was plentiful and we never had a problem getting a spot although some were a tight squeeze for larger vehicles. Free Wifi was similar to most hotels I've stayed in. Worked ok, but sometimes booted me out. Not a huge deal. There were some con's during our visit. As mentioned by many, the elevators are horrendous. We were on the 9th floor and most times the elevator took 5 - 10 minutes to get there and then stopped at every single floor on the way down. Most floors didn't have anyone there when the doors opened. Every single person using the elevators mentioned how bad they were. We wasted at least a 1/2 hour every vacation day waiting for elevators, but didn't want to walk up nine flights in the summer heat each time! Ice was a problem. We had to go to several floors checking the machines. Certainly couldn't wait for the elevators during this adventure each day! Hint: The only place that had ice in our entire stay was the machine in the laundry room near the pool. Not sure how the hotel can fix this since we did see people filling up coolers with ice. Nothing left for anyone trying to get a little bit in an ice bucket. The breakfast was very good, but the room that it was served in the first few days was very, very smoky. They had fans going but that didn't really help. We could only stay a few minutes, and I thought of how unhealthy that must be for the kids working there for hours! The last day, they moved the omelet station to another area near the entrance door and it was less smoky. The small pool was overrun by young children. Not the hotel's fault, certainly, but the water had so much chemical (chlorine?) that we couldn't stay in it more than 5 minutes. It was burning our noses and skin. I always use the hotel pools when we travel, so I was a bit disappointed in this one. The room was cleaned each day, vacuumed, towels refreshed, etc. but when we checked in there was a Styrofoam coffee cup on the balcony stuck into what I think is a towel rack. I saw it within the first 2 minutes of my arrival, so I was kind of surprised that housekeeping missed it. Other than that, we found the room to be clean each day. Depending on price, I would probably give this hotel another try. Overall, our stay was average to good.

"Very good all-around with outstanding breakfast included"

4
02/08/2017

Overall this is a great place. The rooms are nice with decent balcony, good AC, TV, microwave and mini fridge. It has free garage parking. It is really easy to get to the beach and the pier. There is a small store downstairs if needed. Breakfast buffet is awesome - they even make custom omelets! The pool is indoor, but not so great, there is no shallow end for kids but they do have a baby area. We have been there like 4 times and plan to go back.

"An excellent family hotel"

5
27/07/2017

For our vacation this year we wanted to see D.C. then spend some time at the beach.We booked this hotel because the room rate was reasonable and had plenty of amenities we look for.The staff were helpful, courteous and knowledgeable.Unlike some beachfront hotels we have stayed at this hotel wasn't fussy about sand being tracked into the place. The halls and reception areas were always spotless and constantly cleaned.But the cherry on top for us was breakfast.A full selection of hot food with a great variety and you could even get your own omelette made to order as well as a full range of cereals.Its location is also great near to the action but not too near.We would highly recommend a family stay at this hotel.

"Not recommended."

1
27/07/2017

I would not recommend this hotel to anyone. Only one of the two elevators was working for the entire time of our stay, which is unacceptable given that it's a 9 story building. This problem was an issue every day but even more problematic when checking in and out and having to take luggage up and down. Not once did the hotel staff (particularly the front desk) ever apologize or offer to do anything to compensate. Also, the hotel is ridiculously warm throughout the building, even more evident in the unbearably HOT dining area on the second floor. This was the reason that we only had the 'complementary' breakfast ONE day of our entire stay. Lastly, one day while walking down the hall from our room we saw a pest exterminator leaving one of the rooms with a spray canister; just doesn't give a good impression. Between all of these things, as well as how dated the hotel is, the amount we paid was way, WAY above the value of our stay. The one positive is that the cleaning people were very friendly.

"Great Location Staff is Superb "

5
27/07/2017

We booked for 2 nights but wanted to stay on for a 3rd. Staff did everything to make it happen..and they did! Breakfast was good too Full on custom omelette station and a good varieties of other breakfast fare. Clean room halls,lobby,even the parking grage was well kept. We will be staying with them again on our next visit to Va Beach

"Jennifer S"

3
26/07/2017

This hotel is average at best. Not necessarily a bad thing for what it is. While it was conveniently located, it felt dirty, extremely hot and not very secure. Anyone could get onto our room floor from the multi level parking garage and the area is very touristy with more than a few shady characters on the scene. The restaurant served us frozen drinks that were not very good but made us pay for them anyway after we didn't drink more than a sip and ordered new drinks. We were told that if we didn't pay for them it would come out of our waiters check. That is just poor. The concierge was unaware of a local ice cream place that ended up being located a block away from the hotel. And the breakfast buffet was not air conditioned and was just a bunch of round table with not even a table cloth for us to sit at. A peak in the back kitchen looked gross. I couldn't bring myself to eat anything.

"Great Hotel"

5
26/07/2017

This was a great place to stay on our family vacation. The view was great with the pier to look at. The room was clean and room service was very excellent. Both restaurants within the hotel provided great food and service; take out was very accommodating since we had small children along and could not go out to eat a lot. The parking garage was very nice and provided easy access to the building. Please note that if you have a truck, it will not fit in the parking garage. However there is parking right across the street.

"KIDS VACATION"

4
20/07/2017

Great experience. Friendly staff. Breakfast buffet was great and it was very convenient to have a general store and restaurant in the hotel. The indoor pool was very nice. Fishing pier was very close as well.

"Best Western Great Stay"

5
20/07/2017

Enjoyed the stay at the best western at va beach on 13tg street ocean front. Breakfast every morning. Pool was awesome. Location was great due to the family loved fishing at the pier. Walk to entertainment was right around the corner.

"Yearly Family Stay"

3
20/07/2017

I would rate the hotel overall as very good or excellent since our family has been coming here for years, however, this year we had a disappointing experience with a rude staff member. The guy must have been new and not accustomed to how the hospitality business works. The complimentary breakfast was mediocre at best - also disappointing. Nevertheless, everyone else was very friendly and accommodating as usual and rooms and hotel clean. A good variety of cable TV channels and strong internet service is always a plus!

"VA Beach view"

5
20/07/2017

Very nice hotel the stay was nice. Cleaning crew is banging on your door the minute that the hour hits 11 for check out. The door to the balcony would not stay shut and lock so major safety issue with young children. Loved the view of the ocean very peaceful

"summer vacation"

5
20/07/2017

We really enjoyed this hotel, great location, the beach was wonderful and I love the airplanes. the night life was good and there is a great little restaurant on 24th called baja cantina. shout out to you guys. Excellent for and bar

"Will be back !!!"

5
13/07/2017

Great rooms and service with the best view of the Pier!! The larger fridge was nice after staying at another place with a smaller one! Usually don't notice that but had just left the other hotel so that was very noticeable! A little pricey but I would definitely stay there again!

"7th Birthday"

5
13/07/2017

Excellent job to SHEILA and ALIVIA!!!! These staff went out their to make our stay the best! We stayed in this hotel to celebrate my son's birthday. Truly it's so memorable! Alivia help us out in making my son extremely happy!! Sheila on the other hand always there to see that our needs are being taking cared of!!! She''s so charming and always ready to help!! These two ladies are gems to this hotel! Overall our stay is great. This hotel is one of the best hotels to stay and make memories! Surely we will choose and recommend this hotel to my friends!

"Loved my room."

5
13/07/2017

Super friendly and helpful staff. Breakfast was a little hectic. Lots of people going after free food. Would stay here again. The grounds are well kept. Parking was easy in the garage. Loved the balcony.

"Great Weekend Getaway"

5
12/07/2017

Wonderfully surprised definitely was worth it! Staff was extremely friendly...Imani and Betty were warm and friendly. Our room was very clean and very neat loved it. Really was surprised with their breakfast wasn't expecting a whole lot but there was a wide variety, very delicious and certainly a money saver. Pool was clean...our room was quiet away from all the noise. I will definitely be staying at this hotel again. Just a wonderful experience my kids loved it

"Great location with awesome view"

4
12/07/2017

My wife and I visited Virginia Beach during the busy 4th of July week. The view from our balcony was incredible. We could look out over the boardwalk to the ocean and see the pier with Ocean Eddie's restaurant. It would have been possible to spend the entire week without getting into the car (which is parked in the attached 5 level garage). We had a short walk to the beach, there was an indoor pool as well. We bought microwave popcorn and cold beer at the convenience store inside the hotel to enjoy in our room. We were especially impressed with "Oceans 14", a full service seafood restaurant inside the hotel (beachfront boardwalk entrance as well). There is also an Italian restaurant on the street side where we had a delightful veggie calzone. Virginia Beach held a 20 minute fireworks display for Independence Day that was fully in view from our balcony. When we did leave the property, many times it was on foot: either to walk the boardwalk, beach, or up Atlantic Ave. No complaints about the room itself: comfortable, clean, big screen TV, good thermostatic controlled AC, plenty of hot water, and sufficient counter space in the bathroom. Included with your stay is a hot breakfast every morning with a variety to choose fom and plenty of staff to assist and replenish the buffet. The only negative to mention is that the bacon was very thin. (My wife and I nicknamed it bacon paper.) All the staff that we encountered were friendly and helpful, the desk staff, the housekeeping ladies as well as the maintenance guy that unlocked the mini safe within 30 minutes of our request. This hotel will be on the top of our list next trip to Virginia Beach.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
WOW! This review really says it all! Thank you so much for staying with us and for sharing your thoughts about your recent trip to Virginia Beach and The Best Western Plus Sandcastle. The next time you come our way we surely hope you will be returning to hotel so that we might have another opportunity to serve you. Yours In Hospitality, Jason C. General Manager

"Great experience"

5
06/07/2017

Hotel was very clean, had very nice staff, good breakfast and easy access to the beach. Nice yogurt bar on main level. Would stay again. No complaints whatsoever about this hotel. Free parking was a bonus

"Oceanfront delight!"

4
06/07/2017

Nice room. Not super roomy but we made it work. Breakfast was nice but the room could've used some updating. Recommend your servers serve beverages vice having people holding three plates all shoved in a corner for a cup of OJ. The flow in the dining hall should be one direction to control the small space.

"A very Happy 4th of July"

4
05/07/2017

Having stayed at Best Western Sandcastle last year, I already knew what to expect from this stay...which was great accommodations, great location and great staff. The hotel staff worked with us to make sure our accommodations worked for our needs. The Boardwalk and the fishing pier are just steps away. And the staff are all very kind. I look forward to booking out vacation here again next year!!

"Great Boardwalk Location"

4
05/07/2017

Great location. Oceanfront rooms are the way to go. Two Queen rooms are adequate in size. Welcoming and hardworking staff - kept the hotel floors clean and dry from the constant beach/pool traffic and housekeeping was superb. This hotel rents family cart so traffic just outside the hotel is constant but quiet from the 5th floor at least. The free breakfast buffet is a nice offer but there is a mid-morning point, around 9:30am, when the line is long and the room is warm, with more people than tables. The balcony is a nice place to people-watch or sip on a beverage and watch the sunset but non-smoking rooms do not deter balcony smoking neighbors which could make it uncomfortable depending on the wind. Karaoke night is featured at the outdoor restaurant and is audible from the room...some days are better than others. The hotel is just south of the pier and the beach is slightly less crowded just across the boardwalk so if you prefer more action - go north. Otherwise, this locale offers easy beach and outdoor shower access. Parking is monitored and supposed to be one vehicle per room but we did venture out to eat one night and ended up having to park in overflow parking across the street. Overall a great stay and a hotel I recommend.

"Clifton Parker "

5
05/07/2017

Everything was great the worker's at the front desk was excellent helpful and made sure u was welcome and made u feel at home, an I didn't wanna leave but I had a great time an the room omg were wonderful and clean and the breakfast was good an on time .

"Vacation get away"

4
29/06/2017

We always enjoy the fact that the hotel puts our name on the billboard to wish us Happy Birthday or Anniversary. We enjoy the family who runs the stores at the back of the building. He is always very polite and accommodating. Betty is always very friendly at the front desk. The decor is not my favorite. I prefer it to look a little more classy for the pricing. I would like to see pricing for rooms to include a package deal. We come several times a year and would like to get a 4 day package deal etc.

"Breakfast and location bar none. Decor not my style with color scheme and location of items in room."

5
29/06/2017

Restaurant and bar were dumpy. Attached store and tandem bikes awesome. Breakfast was excellent, great location. Room decor not my taste, items in strange spots, but bed comfy, room clean and comfortable.

"Great place with the Best Staff"

4
29/06/2017

The minute you enter this hotel you feel really welcomed. I have never felt this before at any hotel. They make you feel at home and would help you with anything. My favorite was Betty and she was always there with a smile on her face and so friendly. The location was great also with a view of the fishing pier and ocean from our balcony. They have 2 restaurants there, one with a bar (Ocean's 14) , and a great ice cream store. We had lunch at Ocean's 14 twice and cocktails in the evening. Their bartenders, Tristan and Heather, were also very friendly and made good drinks. At night, you had a view of the lights from the fishing pier when we were sitting on the balcony. Their free breakfast was great with a lot of variety. They have a parking garage and a nice indoor pool next to a deck with a number of lounge chairs. The only thing I could say bad about this place was that the bathroom was small but it was all remodeled and had everything you would need.

"Pleased with my stay"

5
29/06/2017

Loved the room. I love how easy it was to get to the beach. It was great that everything u needed was within the hotel- convience store, 2 restaurants, laundry etc. Price point was more than i normally pay. Will research in future room discounts. But happy location with money.

"On beach"

4
29/06/2017

Great location and nice pool. Staff was friendly and helpful. Rental bikes right outside. Also restaurant on site and food was good. The fishing pier is right in front of hotel. Make sure to bring ur pole and beach chairs!!

"Great staff awsome sevice"

5
22/06/2017

The staff are friendly and expert, the room was very comfortable in every way, the indoor pool and gym was true to the pictures upon the hotels pictures large clean and it was great way to start the morning. Breakfast was so good we enjoy our trip very well and happy to chose this place.

"Short stay"

3
22/06/2017

Due to airline flight delays we arrived at the hotel after 2:00 am. There was no one at the front desk, nor was there anything indicating when they'd be back. We we leaving but someone showed up. In their defense they were dealing with a situation. I checked in, parked the car and went to my room. It was a handicapped accessible room. Too tired to carevi unpacked. Using the shower it leaked all over the floor. Making it quite slippery. It was still wet the next day. Altogether I stayed at the hotel 30 hours other than what I mentioned my stay was enjoyable.

"Good Value Great Location"

4
21/06/2017

The staff was friendly and helpful. Minor issue with in room fridge that maintenance addressed immediately. The room was quiet and clean. Breakfast had a lot of variety. The bar/restaurant felt lacking. The options on the menu we're basic and limited.

"Location is great."

3
21/06/2017

Clean hotel with excellent views. Location is top notch. Generally the staff was very friendly and eager to answer any questions. The breakfast was adequate. The advertised omlet station was never available though. The parking garage only goes up to the 5th floor and that is uncovered. 4th floor parking is shaded. Important if your leaving beach gear in the car, which I was. The walls are paper thin. Conversation and TV's are heard without effort, along with anything else that makes any kind of noise, wink, wink.

"Thebumpy"

5
21/06/2017

We stay here every time we come to the beach! The best place to stay in the area. Best service, restaurants and beach front! Ask any questions, get directions, find anything you need in the area with great advice!

"Wonderful Stay"

5
15/06/2017

One of the nicest hotels I've ever stayed in. The hotel staff was very friendly and the rooms were nice and clean. Beautiful oceanfront view within walking distance of everything including the amusement park, arcade, and numerous souvenir shops. The free breakfast buffet in the morning is the best. Loved the ice cream shop located downstairs.

"Attentive employees, great location, serviceable breakfast, comfortable room/beds, etc.."

5
15/06/2017

I liked the location, and the professional staff was attentive to any needs. I noticed many younger employees during breakfast that were extremely pleasant and accommodating. Parking was easy and secure.

"Perfect family destination"

5
15/06/2017

Lovely room, beach view, pool, sun deck, breakfast is AWESOME!! Loved the hotels bright colors and modern decor! Thumbs up! Definitely a Virginia Beach gem! I highly recommend. Parking is good too because the lot is wide for driving.

"Super Convenient/Helpful Staff/Great Breakfast"

4
15/06/2017

Girl trip - traveling to Va Beach to see Darius Rucker in concert. We decided we did not want to drive home late at night, and booked a room 2 days before. They were able to allow us early access to our room, and the pool/sun deck while we waited, along with a place to change into our suits. Very friendly staff, nice balcony overlooking the beach. Comfortable room and great breakfast. We would definitely stay here again.

"june 2017"

5
14/06/2017

Great view from room, nice friendly staff, clean room. We got there earlier that morning and the front desk staff called us just as soon as a room was cleaned and available which was great. Everything you would need to shop for is in the hotel or close by.

"Vacation"

3
08/06/2017

Breakfast was disappointing. The area needs to be cleaner and the food bar needs to be kept up better. The staff was not very attentive to the guests needs. Everything else was OK. Parking was easy enough.

"Mini-Vacay!"

5
08/06/2017

Excellent hotel, wonderful location, friendly staff, continental breakfast! Remodeled recently, well kept, and the endless coffee/hot teal is wonderful! Also nice indoor pool and exercise room! Will be back!

"Good Stay"

4
08/06/2017

My family enjoyed our stay. The breakfast was good, the hotel staff was polite, and the amenities were sufficient. If I had to mention anything negative, it would be that it appeared the floor wasn't vacuumed and the bathroom wasn't mopped.

"Better than most but, still wast the best..."

3
01/06/2017

I stayed for 1 night.... The good.. Room was well stocked Great view of ocean Balcony was good size Pool room was well stocked Free breakfast was great The bad... Wanted queen beds but the size was more like a full size Online says all rooms come with kitchen, however that is not the case, only some rooms come with kitchen Pool room is only open from 10am to 10pm, Pool handicap chair was not in service at the time and the foot petals were broken off, Pool shower was broken, Pool sliding doors got stuck sometimes, Pool was very heated They was a bird trapped inside the pool room, we asked for someone to remove it but no one did, Route to beach was not labeled, inside the hotel or outside, Parking deck is horrible, ended up crashing into a poll breaking my back light, Staff was sometimes not responsive a Hal ways were small, makes it hard to get stuff in and to get around cleaning crews, Doors to parking deck was supposed to be locked at 10pm, but we're not, so security issues, also the doors to our room was confusing to lock because as we turned the know it would not lock. Overall... I think I would go back if I was out of options but I would try somewhere else.

"Great"

5
01/06/2017

This was our 2nd time staying here. Great hotel staff. Very clean. Wonderful location. The restaurant in the back was great. We also are at Ocean Eddies, it was good. Being so close to the ocean and to the fishing pier was a huge plus

"Birthday Trip"

5
01/06/2017

The rooms are very clean and accommodating for a great getaway. Sheila and Imani checked us in and were very Hospitable especially given that it was an Amazing evening for my Birthday. I will definitely stay here again when I come to the oceanfront, as I am a local. I must say again that Sheila and Imani were very kind... thank you Ladies:)

"Wounderful Stay"

4
01/06/2017

Make sure you tell your guest, about the room on top, the very top, when they book a room. The staff was very friendly, Betty & Angie took care of any problems we had, Breakfast was great ! their was always something to do. thank you, we enjoyed are stay.

"Best Hotel Stay Ever!"

5
01/06/2017

This was by far the best hotel we've ever stayed in. The staff was very polite, friendly and courteous. The complimentary FULL breakfast was awesome. The parking was free and very convenient. We will definitely stay there again, very soon!

"Great value. Amazing breakfast."

5
25/05/2017

This is a third trip to the Sandcastle and we'll be back. The staff is very friendly and very accommodating. Pool, laundry, shops, restaurant and bar right there in house. Sometimes wifi drops but easily reconnected.

"Good trip"

5
23/05/2017

Good trip except for rain which no one has control. We love to get away at various beaches and this one is very clean. We stay here generally once a year . We have grandchildren in this area. This trip found many elevators out of order which resulted in some extended wait times.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
I was so happy to hear that you enjoyed your time with us. It really was our pleasure having you here with us and we look forward to your return. Please feel free to contact me directly the next time your plans bring you our way so that I might have the opportunity to assist you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"My visit was more than I had expected."

5
23/05/2017

The room was clean, the staff was very friendly and helpful, cool AC and a great view from the balcony. You have the greatest view to the pier, the boardwalk, the ocean front and many surrounding businesses. I will definitely return to this hotel.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for sharing your thoughts with us. I was so happy to hear that we exceeded your expectations. We truly love our guests and want them to have an absolute blast while they are with us. I look forward to having you back in the near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

""Wonderful Anniversary Weekend""

5
23/05/2017

This past weekend of May 19-21 was awesome. We stayed at the Best Western Sandcastle as we always do twice a year. This past weekend my husband and I had a wonderful time for our 4th anniversary. Our room was closer to the pier right above from the restaurant and bar," Ocean 14 as I like it and so did my husband. As we arrived to our destination it didn't take but a few minutes to check it, and the customer service was awesome. We were greeted by two friendly and courteous staff Ms. Betty and Ms. Shelia, who brief us on everything pertaining to the hotel and provided us as well with great quality service. As a returner we pretty much know where everything is such as: the exercise room that I enjoy every time I am there, the indoor pool that we love, which is good incase you don't want to go outside. What is breath taken is the boardwalk, and the pier in which I love just sitting out on the balcony watching people enjoying themselves and life. The King of the Sea restaurant was great," first time we ate there, seafood was awesome even though we had a choice of other delicious choices to choose from. Saturday night we went down to the bar inside the hotel and ate dinner and sit their for a while enjoying the music, the outside view laughing," and having fun. I have to say," to anyone who is planning on going to Virginia Beach, from my choice of where to stay, Best Western Sandcastle Hotel is a great place to stay, you get world class customer services and its a great place to be to enjoy yourselves. The customer service team go above and beyond making sure your stay is enjoyable. Breakfast is free and delicious with choices of different varieties , always room for the customer to park and they have two great restaurants their as well. The appearance is very colorful doesn't have that dull look, in which I admire a lot. You can sit in the lobby and watch t.v. or the view from inside of different stores that is across the street. What I really admire and notice is how customer service have improve from last year when we was there. Kudos to Ms. Betty and Ms. Shelia for having a smile, nice tone, friendly and helpful attitude assisting us during our stay. Thank again. Sincerely Sharon Crudup Daye and Joseph Daye

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
You guys are the best! Thank you so much for your wonderful review, we really appreciate your kind words. I was so happy to hear that you had an awesome Anniversary with us. It is our goal to reach the #1 spot on Trip Advisor and I believe that with guests like you and a staff like ours...we will be getting there very soon. We can't wait to have you back very soon. Best Regards, Jason C. General Manager

"Beware Room 914"

2
22/05/2017

My husband and I reserved a room several weeks in advance of a nice weekend vacation together. We were issued Room 914. Room 914 is not on the 9th floor. It is down at the end of the hall, up another mysterious flight of stairs and situated on the rooftop, the only room. The room was difficult to locate as it was not listed on any of the 9th floor wall placards because...it is not on the 9th floor. The entire room felt like an afterthought compared to the rest of the hotel rooms, as if they realized they could make a couple extra bucks by converting a utility space into a motel room. There was no balcony only the vast, isolated expansive stark view across the rooftop. The door in the room to the rooftop was locked but it was so windy it rattled in the frame so that all night it sounded like a flock of pigeons was trying to break in. Overall the room was outdated, and felt like a cheap afterthought when the room just down the secret stairs on the actual 9th floor had a whirlpool tub and balcony. We felt pretty cheated on quality for what we paid. So unless you want the Harry Potter cupboard-under-the-stairs experience, request a different room if you get #914. Good luck finding it.

"Great oceanfront location, amazing staff!!!"

3
17/05/2017

The hotel is a bit dated--could use a fair amount of updating. It's in a great location though, right on the boardwalk, close to several restaurants and amenities. Pretty much the whole hotel needs an upgrade though. It was fine for our several days at the beach, but nothing fancy. Breakfast was good enough--the setup is not conducive to the amount of people that are in the hotel when it's full though. There's barely enough room to go around the line and grab a cup of coffee or a napkin. Decent assortment of breakfast items though. Again, the best part of this hotel is the STAFF. Every single staff member we came into contact with greeted us, most asked if they could help us with anything, and all went out of their way to make our stay pleasant. This was very noticeable to my husband and me. We would stay here again, if we can get another great deal on TravelZoo or somehwhere!

"Excellent service!!!"

5
17/05/2017

During check in we cannot recall the name of the young lady who checked us in Sunday 5/14/17 at 2:00pm made an excellent an impression that lasted our whole vacation. We enjoyed her affectionate attitude. Upon checked out we get the same excellent treatment. The hotel was also closed to shopping malls that me and my husband really enjoyed after swimming in the beach. We will definitely come back to this hotel.

"Happy with our stay."

5
16/05/2017

The views were awesome. The staff was kind and always greeted us everytime we passed them in the hall. Friendly and very helpful. We were in the center of all the action. Enjoying the shops and dolphin tours.

"Complete SURPRISE, We don't normally stay in BW"

5
16/05/2017

We typically don't stay in BW hotels but this one I will recommend. Lobby was very clean and roomy with a fireplace, coffee set up and sitting area. Check in staff were really nice and they let us check in early. We were on the 9th floor opposite end from the elevator, super quiet until Saturday night when they had a late check in of a couple rooms that were super drunk. Otherwise super quiet. Room was roomy very clean again. Bathroom is small! We did have issues with the bathroom sink not draining very quickly. Didn't bother us enough to call down, I did mention it on check out. I also mentioned the loud group, the gal at the desk was so upset we didn't let them know as they don't approve of that behavior. Room had a balcony that overlooked the 15st street pier. Great view even though it rained the whole time we were there! We peeked into the room next to us that had a jacuzzi overlooking the balcony! very cool room also, will have to get that one next time. Staff were super friendly, Breakfast was fresh and had a large staff making sure there is tons of food available and cleaning tables. Pool area was very clean, water was not freezing cold, you could go out on the multi level pool deck to lay out if the beach is not your thing or you the pool area which is all indoors. parking garage is very low and narrow so don't show up with a big truck, it won't happen. There is a small shop downstairs that has snacks, beverages, clothing and rents out bikes for the boardwalk. The did run out of Diet MT Dew and Diet Dr Pepper which is all the boyfriend will drink. Yes will recommend this to friends and clients.

"Great place to stay"

5
16/05/2017

The rooms were large, confortable. Continental breakfasts are fantastic. All staff had smiles, always there for help or questions. All had wonderful attitudes. Hotel very clean. Cleaning staff were awesome. All staff were soectular, to mention a few, Shelia, Imani, Betty, Alicia were going above any expectations to accommodate each any every one they encountered. Just a wonderful, clean, best hotel to stay in. Great views if the ocean. Quite at night. Restaurants of various foods within short walking distance. The best of my tour bus trip. Would stay there anytime. All need to check this Best Western out before going any further. Thank you to the entire staff.

"Excellent hotel"

5
11/05/2017

Excellent staff, fantastic breakfast bar, housekeeping very attentive to needs, front desk staff very helpful and professional, hotel very very clean. I have stayed here on several occasions and we keep coming back! Love this hotel!

"Very nice"

5
10/05/2017

Perfect end to 4 days on the road. RICO at the front desk was so helpful and nice. Very accommodating, informative and helpful. Secure parking. Ocean view, room is a little small, but we had a balcony, so who cares.

"Awesome location, great service"

5
10/05/2017

Sheila and Angie were fantastic! Great service and we they took such good care of us even when they were busy! Parking was easy to get to, and beach access off the first floor was great. Laundry service in hotel is inexpensive and always open. Located near a ton of shops for beach fun.

"Guest service!"

5
09/05/2017

I just want to say I has an amazing stay at this hotel. The two ladies at the desk ( Angie and Betty ) were absolutely amazing. Very friendly and courteous. Thanks and will definitely be back! Many things around to do and hotel has plenty to offer as well!

"Great Location!! Great Staff!!!"

4
09/05/2017

Stayed four nights at this wonderful hotel! Most rooms are oceanfront/boardwalk front...very near restaurants, shopping, The Boardwalk is approximately 3 miles long...great for walking, biking, jogging, and relaxing. Rooms were very clean; the four star rating was due to the fact the bathrooms were small (the hotel was built in the 70's) in comparison to today's standards. The hotel staff was fantastic and did everything they could possibly do to make the stay the best it could be! Special thanks to Betty, Alivia, Angie, Jan, Greg and especially Christie--all who made the stay memorable. The in house restaurant, Oceans 14, served the best shrimp ever! HIGHLY recommend this hotel to anyone headed to VA Beach! 52 bus mates shared my review!!

"Bad service"

2
04/05/2017

The room was nice and clean, but the service was bad. We requested a room on the 3rd floor or above when we booked nearly 5 months ago. Instead, we were given a room on the 2nd floor. The front desk was unable to give extra towels when needed. The maids were also very loud talking in the mornings. They started waking us up at 8am. Overall, we would never stay here again.

"Don't Stay Here!"

1
04/05/2017

I thought I would be safe with picking a Best Western since I didn't know the area. Boy was I wrong! They put us in a room literally on the roof top. It looked like one square room on the roof when you looked at it from the ground. You had to goto the 9th floor, look for the fire exit door, go thru that door and up two fights of stairs, to get to the only room on the roof. There was a door in our room that actually led out to the roof. It was blocked by a table so you couldn't go out it. When the wind blew it rattled the door all night long.

"Tour"

5
04/05/2017

Love this hotel, it's beautiful, clean and very friendly people. Our rooms balconies open to the ocean view and to watch the sun come up and set is absolutely beautiful. Would love to come back. If anyone wants a good beach vacation this is the place to come, it is close to everything and the beaches are very clean and well maintained.

"Wonderful Stay"

5
03/05/2017

Beautiful view, great location, we were very happy with house keeping. Little disappointed in the breakfast buffet, lots of variety but it was the same thing every day. Inside pool was disgusting an not well taken care of.

"Wonderful Place to stay"

5
03/05/2017

The room attendant Jeanette was awesome. When ever we asked for specific items and left our room once we returned they were there and the rooms were attended to very well. she knew everyone on the floor and your could not ask for a better person. The front desk staff was also very accommodating and knowledgeable about the area. Very friendly staff and we really loved our room. the beachfront

"Highly Recommended"

5
20/04/2017

Great location, super friendly staff , clean rooms, great pool, delicious breakfast! Can't wait to go back! This was an unreserved trip and we walked in looking for a room. We were put into a waterfront room, greeted by the sweetest front desk girl (4/18/2017), early evening..

"Excellent"

5
20/04/2017

My stay at the BW excellent all around. The guys at the front deck were very accommodating, they were training a new employee and made sure to explain and apologized for the process taking longer. I also asked them to add another night to my stay which they did without hesitation and made sure I am getting the beast deal. I will definitely return

"Great view"

5
20/04/2017

Motel sits right across from the beach. Room was large and clean small balcony withe 2 chairs. ItOn site restaurant had friendly staff and very good meals. Be prepared for some noise from people on the beach, it didn't disturb me, the view makes up for i

"Best western fell short."

2
19/04/2017

The cleanliness was mediocre. The staff at the hotel was pleasant and friendly. The room we were given at check in did not accommodate 5 people. When calling in I specifically asked if I was booking a room with 2 beds and a pull out couch and was told yes. When we arrived we were given a room with 2 beds. When asked the front desk said there was nothing they could do and that everything was book and if a cot became available we could use it for an extra $10 and change per night. The woman on the phone for best westerns customer service was less than pleasant. Our issue was left unresolved.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to apologize for the not only not exceeding your expectations but for not accommodating your party the way we should have. I would really enjoy the opportunity to win back your business. If this is something you would be interested in, please feel free to contact me via telephone or my email so we can talk about this opportunity. I can assure you, your stay will be an enjoyable one. Yours In Hospitality, Jason C. General Manager

"Third STAY"

4
19/04/2017

I love staying at this hotel! I always get an oceanfront view and its the best view on the boardwalk because its right next to the pier. Everyone who works here has always been gracious and kind. I highly recommend. Rooms are clean with a nice size fridge and microwave. The free parking and breakfast is also a nice bonus.

"Great Location - Enjoyable stay"

4
13/04/2017

Speaking as BW reward member, the Sandcastle is one of the better hotels in this chain. Our check in was bit confusing because our two-day stay was reserved on two different websites (BW on-line and Travelzoo). Once the front desk staff figured that out, our stay was uneventful. What they lacked in friendliness and customer service, Betty made up for it the next two days. She couldn't do enough for us. Our room was clean, the bed was comfy with lots of pillows and the shower was very good with lots of hot water. The breakfast area was clean and well stocked with a good variety of options. And our oceanfront view was amazing. This was our first visit to Virginia Beach, but if we are ever passing through the area again, we will certainly make the Sandcastle a repeat stay.

"Quick trip to Virginia Beach"

3
13/04/2017

We usually stay in our timeshares but got a couple free nights and was placed here which worked out but just a hotel type room, no timeshare. Located right at the oceanfront boardwalk with a great view. Free breakfast each day from 7-10. Saturday morning was packed so get there early. Can only guess what June July and August are like. On our last morning there we had family members running a 5K along the oceanfront and we asked the front desk for a later checkout. Betty at the front desk took care of us and gave us a couple extra hours. Thank You Betty.

"Quick get away for a few days on Spring Break"

5
12/04/2017

Clean hotel recently taken over by Best Western. Rooms are clean. On the beach. Great location. Only MINOR issues are the elevators - they need to be rehab'ed or even replaced. Pool is great. Hot tub would have been nice.

"Excellent Staff... Amazing Service!"

5
12/04/2017

I co-hosted a weekend Scrapbook retreat and the staff was amazing. The front desk staff was very efficient and if they were unable to assist our groups needs then they found the appropriate individuals to help us. The Maintenance and Engineering staff were very efficient and quickly helped setup the space we needed for the retreat. Every staff member was extremely helpful in answering questions, providing for our needs and any special accommodations. I was very impressed. All of my expectations were exceeded by the staff of this hotel.

"Great Place"

5
12/04/2017

We love this place. Great oceanfront location. The hotel is located right next to the pier. This hotel is close to many restaurants and attractions. The beds are very comfortable. The rooms are very clean. The staff are eager to help you.

"Great beachfront hotel"

4
12/04/2017

This a very good hotel. I feel it has been remodeled and the upgrades are very nice. It seems like an older building, but because of upgrades it is a great place to stay. I believe all rooms have beach front balconies. Bathroom was small, but otherwise the room was perfect, with all modern fixtures, furniture, and amenities.

"Good for price value"

5
12/04/2017

The staff was nice and friendly, and the breakfast was great, they have a great manu variety. The room was clean, and smell good, but the bathroom is very small, and the mattress was very comfortable.

"Right on Ocean/Boardwalk - View of Holiday Lights"

4
27/11/2016

My favorite part of my stay was my ocean view and immediate access to the ocean/boardwalk. I could hear the ocean from my room even with the patio door closed. I was able to enjoy the holiday lights from my room and I had easy access to walk up and down the boardwalk- fantastic! The staff was friendly, delightful and helpful. Negatives: * Returned to room one afternoon to a bad odor in my room and outside my doorway/hallway. Others in my area had issues as well. It was immediately attended to. * After booking my nightly rate on Travelzoo. I found it ten dollars cheaper a night on another site. I should have pursued a matching request for the lower price.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was very happy to hear that you enjoyed your stay with us. We look forward to your return trip in the near future. Have a wonderful Holiday Season. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great Value!!"

5
27/11/2016

We enjoyed our stay so much we stayed an extra day. Booked two rooms, both had beach view. Indoor pool was great, the breakfast buffet was fantastic!! Staff is best I have ever seen, very friendly, very helpful, always smiling and ready to help with any needs. I have to give a special thanks to Delvon at the front desk. He helped us out a couple times and made us feel like we were the only people in the hotel, great man!! Thank you Delvon, you helped make our Thanksgiving weekend even better! Highly recommend Best Western Plus Sandcastle Beachfront Hotel!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing to stay with us here at The Best Western Plus Sandcastle, it was our pleasure having you as our valued guests. Please don't hesitate to contact me directly the next time your travels bring you our way for I'd really enjoy the opportunity to personally assist you with the process. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Amazing Customer Service"

5
27/11/2016

I was greeted by the front desk girls (Angie and Brittany) with smiles. I was staying in a 1 bedroom, no balcony and they wanted me to make sure I was alright without the balcony before going all the way up to the 9th floor and getting upset. I was perfectly fine without it, just wanted to sleep:) I go up to my room and a man was up there waiting for me at the end of the hall and introduced himself as Alfonzo the maintenance/electrician. He told me the heat wasn't working in that room and I was being upgraded. It was right near my other room. It was an unbelievable free upgrade to a beautiful King size jacuzzi suite!!!! It was AMAZING! I had such a relaxing night. Jacuzzi, overlooking the beach at night with the Christmas lights/decorations on the beach, and slept like a baby in my king size bed:) ?? Now I'm off to ear breakfast at the buffet on the 2nd floor. I highly recommend this place. Clean, comfortable, perfect location and wonderful staff.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Wow! What a fantastic review, thank you so much for your kind words. My staff and I really appreciate it. We enjoy taking care of our guests as if they were apart of our extended family. Please feel free to contact me directly at the hotel the next time you need accommodations so that I might have the opportunity to personally assist you with the process. Have a wonderful holiday season, Jason C. General Manager Best Western Plus Sandcastle

"Very good hotel, great bfast, friendly staff"

4
26/11/2016

Check in staff was nice. We got 2 queen beds oceanfront view for $70 in orbitz. We got a room at the 5th floor so we thought we would park at the 5th level but their gate access is broke so we had to walk down to the 4th to get in. Then we had to take elevator to go to our room. And there were teenagers or young people playing their sound so noisily at the rooftop or 5th floor parking too. The hallway carpet needs replacement or upgrade. But as we got into our room we are pleased. It is clean, decent sized. Bathtub or shower looks good and clean. The beds look and smell clean. And we had an ocean view which you can appreciate during the day. They have an indoor pool and tub which we did not try bec we didnt have time and we forgot our suits. The breakfast is excellent. Kudos to the chef. They also have a varied selection. Check out was a lot easier. We forgot my dress shoes and before we drove off, the cleaning lady (she told us on our way out which way is to the parking garage) caught us at the parking lot and gave them to us. Thanks Michelle.

"Coach "

4
24/11/2016

We checked into this hotel with no problems, the room was nice and clean. The only problem we had was at the bar with service. We waited a long time for someone to help us there. The pool was nice for the kids because it was heated and indoor. Pretty good visit. I would recommend this hotel to others.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It was our pleasure having you as our guests. We hope that your plans will be bringing you back our way in the near future so that we may have another opportunity to serve you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

" Comfortable"

4
23/11/2016

Staff very attentive, and beds very comfy. There were plenty of options for breakfast including hot food on the buffet counter. One thing though, the corridors are very very cold. We also got stuck in the elevator which was a first.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It really was our pleasure having you as our guests. I was sorry to hear about the elevator situation, we are actually in the midst of a re-modernization of both elevators so I can assure you this will not be happening again. Please feel free to contact me directly the next time your plans bring you our way so that I may assist you with the reservation process. Yours in Hospitality, Jason C. General Manager

"Not worth the effort."

2
23/11/2016

Outward appearance, good. Reception staff good. Room tired, no hot water, poor air con. Breakfast very poor worst of the several B/W we stayed in on this trip. The adjoining restaurant was not what I would expect in a B/W hotel. More like a bar diner and not a very good one at that. Staff not very attentive. Not only was this poorest quality B/W we stayed in it was also the most expensive. I will not return here unless I hear it has had a make over.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for not exceeding your expectations. As I am sure you have read from our other reviews, we typically offer superior customer service and a clean and comfortable room. I would very much like the opportunity to win back your business. If this is something you would be interested in please feel free to contact me via email or telephone so we can discuss this offer. I hope you had a Happy Thanksgiving. Best Regards, Jason C. General Manger Best Western Plus Sandcastle

"First time there and very pleased"

5
18/11/2016

My fiancé and I selected this hotel as the "go to" hotel for out of town guests for our wedding; we also stayed there. From the first moment we spoke with Jan and encountered many staff members, it was evident this was the place to stay to feel welcome! The rooms were comfortable, Oceans 14 was a great gathering place, and the location of the hotel was spot on. Cannot impress enough how kind and helpful the staff was!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle, it was our pleasure having you as our valued guests. I would also like to thank you for your kind words, my staff and I greatly appreciate it. I hope that you will be returning in the near future so that we might have another opportunity to serve you. Wishing you a very happy Holiday season. Yours in Hospitality, Jason C. General Manager

"Convenient"

3
18/11/2016

This is an older motel but convenient for what we wanted to do, and places we wanted to visit. Our room was somewhat small, especially the bathroom. Staff was friendly and helpful and the motel was clean.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It truly was our pleasure having you as our guests. I hope that in the future you will come back for a return visit because we would welcome the opportunity to serve you once more. Best Regards, Jason C. Best Western Plus Sandcastle

"Repeat customer:"

5
15/11/2016

As usual, I give this location a 100% grading. As my previous review stated on this location in June 2016, you will not be sorry you stayed here. All staff,were very professional, rooms are up to date in decor, clean and a very good breakfast buffet. Pricing is very reasonable for the same types of other hotels. I wish you sweet dreams at this location.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
What a fantastic review! Thank you so much for choosing to stay with us once again here at The Best Western Plus Sandcastle. It truly was our pleasure having you with us. Please don't hesitate to contact me directly the next time you are in town so that I might have the opportunity to personally assist you with the reservation process. Yours in Hospitality, Jason C. General Manager

"Great location overlooking beach and pier"

4
13/11/2016

Stayed a couple nights in November at this hotel on the beach. Great location on the boardwalk near the 14th Street pier and amusement park on Atlantic Avenue. Virginia Beach Veterans Day Parade staged outside hotel so great location for viewing parade. (Staff did excellent job of notifying about street closures.) Hotel shows its age but also has a number of updates - wifi, electronic room locks. Attached 5-level parking garage is convenient with entries directly into hotel room corridors near elevators. My room was directly across from the elevator on a higher floor, so there was some unavoidable noise with guest traffic but not too bothersome in the off-season. Elevators show their age, being a bit slow. King bed room was nice size and mostly clean; some dust/sand around floor lamps, furniture that may be inevitable on the beach. Great view of the beach from balcony and chairs available for sitting. In-room safe suitable for small items (about paper sized, not 15+ inch laptop) in the short wardrobe that requires slacks to be draped over hangers instead of hanging. Some inter-room sounds but did not affect sleep or other activities. Staff were friendly, check-in and out were efficient. Breakfast was OK; layout in the service room had hot items scattered throughout including biscuits and gravy by the juices & coffee in the corner, self-make pancakes across the room, and hot meats/potatoes near the entrance door - makes guest movements a bit awkward. There is additional seating in lobby suitable for breakfast. Overall a good stay and would stay again if in the area.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It was truly our pleasure having you as our valued guests. I was very happy to hear that you enjoyed your time with us. Please feel free to contact me directly the nest time your plans bring you to Virginia Beach. I would very much enjoy the opportunity to offer you our repeat guest discount and to assist you with the reservation process. Yours In Hospitality, Jason C. General Manager

"Excellent"

5
07/11/2016

We checked in on Saturday evening. The staff was extremely fun and friendly. Helpful with finding restaurant recommendations. We had an excellent room, convienent to the elevator and parking and of course the view was spectacular. I would definitely recommend and stay again. The staff and the hotel was great.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle. It was truly our pleasure having you as our valued guest. I was very happy to hear that you found our staff to be friendly and accommodating. We really love what we do and I believe it shows in how we approach customer service. I hope you will be returning in the near future so that we might have another opportunity to serve you. Best Regards, Jason C. General Manager

"Fantastic"

5
06/11/2016

I sincerely believe that new employees who are in training for any level of management should have to work at this location for at least a week. This way they can see the way things should really be done. It is a rare thing to find such efficient and courteous employees. The way that they treat their guest one would think that every employee there gets commission on each and every booked room. Thank you for such a splendid stay.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
What a wonderful review! Thank you so much for all your kind words. All of our associates read our TripAdvisor reviews and they have all been talking about yours. I can't tell you enough how appreciative we all are for them too. Please don't hesitate to contact me directly the next time your plans bring you our way so that I can assist you with the reservation process. Yours In Hospitality, Jason C. General Manager

"Outstanding service plus great value"

5
04/11/2016

My husband and I checked in on evening of Nov. 3. The ladies at the reception were accommodating friendly and quick. They told us about the on site facilities and local area so we could explore. Hotel is located right on boardwalk in middle of action but stay was quiet and restful. The room was very comfortable. In the morning, we ate breakfast that came with the room which was full of options for picky me and my picky toddler. We met Jim and his staff Edward, Nadarius, and Maria. They were happy, informative and kept breakfast area loaded. It was clear they enjoyed working here and went out of their way to make sure guest needs were met and then some. Will go back if in the area due to the awesome people working there.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. it was truly our pleasure having you as our valued guests. I was very pleased to hear that you enjoyed your time with us here at the oceanfront. We hope that you will be returning in the near future so that we might have another opportunity to serve you. Best Regards, Jason C. General Manager

"Stay here any time as long as it's not a holiday."

5
04/11/2016

Everything about the hotel was great, particularly the staff in the breakfast area. They were so friendly, happy, and genuinely concerned that everyone enjoyed the breakfast. I had only one issue. But it was a big one. The street was closed on the last Saturday in October. There was a 10k run / Halloween parade. I wasn't told the street would be closed when I made the reservation. I wasn't told when I checked in. I wasn't told at any time. On Saturday, I drove my rental car down to the street and there was a car in front of me that wasn't going anywhere. I was in Virginia for a course through CAI in Chesapeake but decided to stay on the beach and drive over because it's not so far and not a bad drive. I spent about $2300 for the flight, air fare, the rental car, the hotel, and the course. Saturday was the day of the exam. I went in to the lobby to see how long this was going to continue. I was told that the street would be closed until long after my exam was over. So, I had to get the person in front of me to move their car enough so I could get by to park by the front door of the hotel, and take a taxi over to Chesapeake. I paid $116 to get to and from Chesapeake and was lucky that I was allowed to take the test at all. The hotel did take $50 off my bill. So I had to cough up $66 (not sure how they figured that should be on me, but whatever). The stress was just not what I would have dealt with had I been forewarned. Even if they had put a notice on the doors after I had already committed to the reservation and checked in, I could at least have known ahead of time and made arrangements. Maybe I could have parked my car half a block away ahead of time so I could just walk to it and not had the last minute frustration immediately before an exam that was a pretty big deal to me.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to apologize for the inconvenience regarding the road closure on the Saturday morning of your stay. We had notification of the street closure posted at the front desk but we should have done a better job informing you. I was very sorry to hear how it affected your day. I hope you will allow us the opportunity to win back your business. Please feel free to contact me via email or by telephone if you would be interested in discussing this further. Yours In Hospitality, Jason C. General Manager

"Happy Happy once again"

5
03/11/2016

I had another trip to VB for family related reasons and thought I would give the Best Western Sandcastle my business again as I have been very happy & pleased with the value of the hotel in the past. Once again I have rave reviews and positive experiences with this hotel. It is and has been clean everywhere including the Bathroom & Lobby areas which is key to me as a traveler. The breakfast area changed since my last visit (now on the 2nd floor versus a neighboring restaurant) but the kids and I found plenty (waffles/muffins, bacon and sausage options) to choose from. They even have some sort of pancake station that I am eager to try next time. Like my last visit, all staff were friendly, busy and engaged in their job duties and just doing stuff to better the hotel. Keep up the good work and I will gladly keep providing my business. You had me at the Keurig in the room and really had me with the Newman's K cups even further. What a treat.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your wonderful review, my staff and I really appreciate it. We are so pleased that you enjoyed your time with us. We are striving to become ranked #1 on TripAdvisor and I believe that we are well upon our way. Thank you for choosing to stay with us here at The Best Western Plus Sandcastle where we are creating memories one day at a time. Yours In Hospitality, Jason C. General Manager

"A quality hotel in an outstanding location!"

4
31/10/2016

The Best Western Plus Sandcastle Beachfront Hotel in Virginia Beach is one of the areas best bargains. From the excellent staff to a simply outstanding location, where all rooms overlook the beach and Atlantic Ocean. it will be our "go to" place when we visit Virginia Beach in the future. The room was clean, though with a somewhat small bath, but then, one doesn't go to Virginia Beach to stay in the room! There is a great buffet breakfast, Oceans 14 Restaurant attached to the hotel is new and exciting. The lobby is spacious, there is on premises covered parking and again, location, location, location.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
What a wonderful review! Thank you so much for helping us spread the word about our wonderful hotel! It was truly our pleasure having you as our guests. I was very pleased to hear that you enjoyed your time with us and that you found our staff to be accommodating. We hope that your plans will be bringing you back our way in the very near future. Please don't hesitate to contact me directly if I may be of assistance to you in any way. Yours in Hospitality, Jason C. General Manager

"Just The Girls"

4
28/10/2016

We greatly enjoyed our stay at Best Western and enjoyed our ocean view room overlooking the boardwalk. The staff were courteous and friendly. The accommodations were comfortable. Thank for making our trip enjoyable.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent Girls trip to Virginia Beach and The Best Western Plus Sandcastle. I was very happy to hear that you enjoyed your time with us. We hope your plans will be bringing you back our way in the very near future. Please don't hesitate to contact me directly when you are ready to make reservations so that I may have the opportunity to personally assist you with the process. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great location"

4
26/10/2016

We visited in early October so the area was a little more quiet. I had requested early check in (on a monday) and when we arrived our room was not ready so we were given a parking pass and told by the front desk personnel we would receive a call to let us know when our room was ready, we were never called. I would have rather been told that the room was not going to be ready early. But we made the best of it and walked the boardwalk and stopped in a few shops. Our room was on the 9th floor, it was great for privacy. However, one of the elevators was being serviced so the one elevator was very slow and we had to wait awhile for it - the stairs don't go up that high. The jets flying over were also very loud, might have not been so noticeable on a lower level? Overall the room was clean and comfortable. The breakfast buffet was underwhelming. Great if you like steamed eggs and overcooked bacon. I have had better breakfast buffets at other hotels. I would recommend staying here if you want to be close to the beach and the boardwalk.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for staying with us here at The Best Western Plus Sandcastle. I would like to apologize for the inconvenience of our elevator situation. I hope that you will plan on returning to our property so that we can offer you our repeat guest discount. Please don't hesitate to contact me directly at the hotel so I may have an opportunity to personally assist you with the reservation process. Best Regards, Jason C. General Manager

"great hotel"

5
24/10/2016

the hotel stay was great. the beds were lumpy some more than others. the breakfast was great. the staff kept the bar stocked. there was coffee ready 24 hours a day and someone available for whatever question you may had. the lounge has a tv and computer to use

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I apologize that your beds seemed lumpy. We plan on replacing any mattresses that are in need of changing, so I can assure you your next stay with us will be perfect. Thanks again for choosing to stay with us and we look forward to your return. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Horrified Service During Checking In"

4
23/10/2016

I have never experience what I have experience October 21, 2016. One of my rooms were cancel without any notification a day before we arrived. It took an hour before things gotten straighten out, which never did. My husband and I always stay and Sandcastle at Virginia Beach but this weekend was a disaster, and we will never stay again, but the reason we stayed this weekend, was because of my parents and I wanted to make sure that they have a good time and they did regardless of the situation. I am still upset, because I can't describe how we was treated and it was down right upsetting. You would think that staff generosity would be the main priority making sure guest is comfortable, and happy but it was not the case. Reservation was make for two rooms. On October 21, were the day we arrive and all hell broke loose because we didn't have a clue that one of our rooms was cancel for no apparent reason. Was told that only one room was paid for, so I had to go pull up my bank statement on line to show proof about the payment that were made on both rooms, but they still wanted my husband and I to make another payment because of the mistake they made in cancelling our second room without any confirmation notice. Because of the hotel mistake we should have been treated with dignity and respect because everything was paid for before our arrival and we always made sure of that every time we have stayed at this hotel, which is twice every year. My parents happiness were my priority, my dad being 86 of age, and my mom 74 of age was all I was thinking about so we stayed because that's all they talked about for two months was they are going to beach, but I will never forget how we was treated because of someone mistake, but that will not keep us from Virginia Beach we just have to find us another hotel to stay in, but you best believe God don't like ugliness! Sharon Crudup [email protected]

"Great price, great locateo"

5
23/10/2016

After booking this hotel, I was a bit nervous because the rate was so reasonable for a beachfront hotel. Such wasted energy: yes, it's affordable but nothing is compromised. The location is amazing _ closest hotel to the pier _ and the amenities are great _ love the indoor pool and wonderful breakfast. Our room was comfortable, clean, and quiet. Overall, great hotel for great price!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for taking the time out of your day to share your thoughts about your most recent trip to The Best Western Plus Sandcastle. It was truly our pleasure having you as our guests. We look forward to having you back in the near future. Please don't hesitate to contact me directly so that I can extend our repeat guest discount to you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"9 and 3/4 penthouse review"

3
19/10/2016

When we got into the hotel, nice main areas and great location on the beach, quite centrally located. The tarnish came when we ended up in a converted utility room on the roof that we had to climb a flight of stairs to get to from the top floor. Stay away from room 914 The room wasnt bad just uninspiring with no balcony and very little view. What turned this from 2 to 3 stars is the hotel restaurant. A casual affair that offered some great fare, albeit a bit pricey. The Sandcastle has mostly its location going for it and the regular rooms may be much more comfortable with the balcony and view, but I am not sure I would be willing to try this one again. We may try the other Best Western next time to see what it offers.

"We really like this hotel!"

4
17/10/2016

The room and view were beautiful. The restaurants were good, tasty food and drinks for a decent price and the staff couldn't have been more friendly and helpful. It was smooth everyday! We will be back!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It was truly our pleasure having you as our valued guest. Please feel free to contact me directly the next time your plans bring you back to the beach so I may offer you our repeat guest discount and assist you with the reservation process. Best Regards, Jason C. General Manager

"Great Staff. "

4
12/10/2016

The staff was very helpful, and friendly; especially the housekeeping ladies. We enjoyed our stay very much, and look forward to returning. Great location with ocean front views and easy access to beach and boardwalk. Enjoyed a great meal at on site the Italian Restaurant. There is also a Bar/Restaurant located in the building as well.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your stay with us. We look forward to your return and please don't hesitate to contact me directly when you are ready to make reservations so that I may offer you our repeat guest discount. I hope you have a wonderful fall season. Yours In Hospitality, Jason C. General Manager

"Best Western review"

2
07/10/2016

Facility is outdated. Staff are all young. Room had a large hole in the door to the outside balcony where there used to be a dead bolt causing cold air to constantly seep into the room. Coffee pot was there, but only one coffee pod and no creamer or sugar supplied. A couple of beetles were found in the room flying around. Breakfast was marginal. Sausage floating in grease. Eggs appeared to be sitting out for awhile. Muffins looked like you just opened up a box of Little Debbies. When I mentioned it to the check out clerk...again the staff are all young, she did not appear to be concerned, except I think she did right down to repair the hole in the door to the balcony. For $139 a night, I expect more.

"Not A Bad Place"

4
07/10/2016

Should put a little more effort into the amenities, but overall it was not a bad stay. Room was good, elevators were horrendous for slow season. All in all I would recommend this hotel again and definitely stay

"Motel Status at 4 Star Hotel Prices..."

2
07/10/2016

After 3 years of visiting this hotel we are finally done hoping it will get better. The first year we had a blast and very favorable memories, but now it's turning into a low budget motel at $300 a night. Elevator broken numerous visits that were months apart from each other. Breakfast is give or take, you never know... Better off eating at a local breakfast place. This visit we used our points for a room and was given a small, dirty, hot and stuffy room. We got refused the king bed I reserved and instead got 2 full beds. Who wants a smaller bed than your own on vacation??? Bathroom was dirty and not functioning right. Bed linen was dirty and had stains. Paint peeling off walls. I can keep going but I think the above it bad enough...

"Not worth the money"

2
07/10/2016

Hotel had some cosmetic upgrades, but they were not enough to complete the facelift that is needed. The carpets smelled musty, lobby furniture was tired and worn out. Breakfast was NOT hot, except for the sausages. Eggs and waffles were all cold - the butter didn't melt on them. The danishes and muffins were not appetizing. We went to Dunkin Donuts instead. Website advertised $84 but we were charged $140 - NOT A GOOD VALUE for the money. We won't be back to this chain.

""Best location on the beach""

5
06/10/2016

Beautiful ocean view on the beach.This is located right next to the pier and is so close to everything.Has a great hot breakfast bar,and the rooms are very clean.There are two restaurants located within the hotel also.All the staff is very kind and courteous with meeting your needs.We have stayed here many times and look forward to going back.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
What a wonderful review! Thank you so very much for your kind words, my staff and I truly appreciate it. I hope that your plans will be bringing you back our way in the very near future so that we might have another opportunity to serve you. Please feel free to contact me directly when you are ready to make reservations so that I may offer you our repeat guest discount. Best Regards, Jason C. General Manager

"Best location"

5
03/10/2016

Stayed for the Neptune Festival! This hotel is a great location right next to the pier and the live bands were playing on grass below. We could either enjoy the breeze & music or close the door and have silence. We were delighted to be able to watch several pods of dolphins jumping in the ocean one morning as we sat on our patio having coffee. Free covered parking & free hot breakfast and two well stocked gift shops adjacent to lobby. Only downside was the room was a little small/ narrower than typical hotels (but I understand ocean views do come at sacrifice) - highly recommend!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to help us spread the good word about The Best Western Plus Sandcastle in Virginia Beach. It was my staff and I's pleasure having you as our valued guest. The Neptune Festival is always such a wonderful time and I am glad that you had the opportunity to enjoy it with us. Please don't hesitate to contact me directly the next time your plans bring you our way so that I might have the opportunity to personally assist you with the reservation process. Best Regards, Jason C. General Manager

"Basic hotel with great view"

3
02/10/2016

With this hotel you're paying for the direct ocean view and boardwalk location. But... it's an older building with low ceilings, noisy inefficient a/c units, small bathrooms, and subpar breakfast. Most employees friendly and helpful. While there, one of the two passenger elevators was out of service (we were told it had been for weeks) but maintenance and cleaning crews used that elevator as well, causing long waits, even though we then found out a service elevator was also available.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for not exceeding your expectations and for the inconvenience regarding our elevator. I would truly enjoy the opportunity to win back your business because this is not how we typically conduct business. Please don't hesitate to contact me directly via email or telephone if you would be interested in discussing this further. Best Regards, Jason C. General Manager

"Location Location Location "

3
02/10/2016

Location can't be beaten! +On the beach and next to the boardwalk and pier. +Grassy area between hotel & beach +Adjacent to walking & Bike paths +Lots of restaurants and shopping within walking distance +Room overlooking ocean for dramatic sunrises +Comfortable beds +Generous supply of fluffy white towels -Corridors & elevators were dirty Three stars=average rating. An economical hotel. The beds were comfortable and the room had all we needed. Loved the view from our 5th floor room. Brittani at front desk handled our reservation by phone and our check-in. She was courteous, friendly and efficient!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for staying with us here at The Best Western Plus Sandcastle in Virginia Beach, Virginia. It was truly our pleasure having you as our valued guest. We are very lucky to have most likely the best location here at the oceanfront and I was happy to hear that you enjoyed it. Please don't hesitate to contact me the next time you come our way so that I can offer you our repeat guest discount. Yours In Hospitality, Jason C. General Manager

"a great stay"

4
02/10/2016

was impressed with oceans 14 restaurant's food. the cheese stake sub was the best ive ever had and im 44. the bartender took care of us very well and the location right on the boardwalk was nice too.;

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
I was glad to hear that you enjoyed your time with us and that you thought the restaurant was very good. I will have to try that sub for myself, sounds delicious. Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle. Please don't hesitate to contact me directly the next time you come to town so that I might have an opportunity to personally assist you with the reservation process. Yours In Hospitality, Jason C. General Manager

"Neptune Festival 2016"

5
02/10/2016

i have stayed at the Sandcastle Hotel for the last 10 Neptune Festivals. The hotel is always clean and the staff is friendly and willing to help with any request. The only complaint is the that the elevators always seem to be broken.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your day to write a review regarding your most recent trip to The Best Western Plus Sandcastle. I would like to apologize for the inconvenience with the elevator we had down. We are in the midst of replacing the elevators so that this will no longer be an issue. We look forward to having you next year for your 11th Neptune Festival. Yours In Hospitality, Jason C. General Manager

"Great hotel on the boardwalk"

5
01/10/2016

Quite pleased with our experience...we had an ocean view king size room with refrigerator, microwave and coffee maker. WIFI was free but rather slow. This hotel has two restaurants. The Italian one was empty and we should have realized why. Meatball subs were ok. The second night we tried Pier 14 and although the menu was rather limited, the service was good and the food great. All hotel staff were extremely friendly and eager to help. Also was pleased to get parking in their parking garage with elevator access

"Paradise in Paradise"

5
30/09/2016

I have always heard that Virginia Beach is a great place to vacation. Finally this past week we had a chance to spend a night. Well this hotel turned out so great that we stayed an extra night and will go back again next year. The room was most comfortable and the staff treated us as owners. It was great stay

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for taking the time out of your busy day to share your thoughts about your recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was overjoyed to discover you felt as if you were treated like an owner. That is certainly one thing we try to preach around here because when you think about it, we are working for you. Our guests pay a good amount of money to stay with us and to be oceanfront so I think it is necessary to take extra good care of everyone. Please don't hesitate to contact me directly when you are ready to return to the hotel so that I may assist you with the reservation process and to offer you our repeat guest discount. Best Regards, Jason C. General Manager

"Much needed vacation"

4
29/09/2016

Excellently time. Hotel staff was fantastic Would definitely stay again. Only issue only one elevator working. The hotel is old had some places in the room but overall was great. Housekeeping was great. Thank you all for a wonderful time

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle in Virginia Beach, Virginia. It was truly our pleasure having you as our valued guest. I was so happy to hear that you enjoyed your time with us. Please don't hesitate to contact me directly the next time you plan on coming to the beach so that I may assist you with the reservation process. Best Regards, Jason C. General Manager

"Just Amazing!"

5
28/09/2016

Everything was just wonderful!!!!! Jan and Betty does a great job of getting us ready for the trip. This is our third year of visiting as a churh family. Thanks to the other staff for doing a wonderful job.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle in Virginia Beach. I would also like to thank you for your kind words about Jan and Betty. They are two wonderful associates and they both truly care about our guests. We look forward to having you back very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Place!"

5
28/09/2016

Our experience from the time we pulled into the parking lot until when we checked out was great. The staff made us feel welcome. (Betty, Olivia, Shaun, Vanessa) The location is perfect. One morning we watched dolphins from our balcony. You are in walking distance to great food or you can order food to be delivered. Roma's delivered hot and good food. We have stayed there numerous times over the years and have never been disappointed. We plan on returning in the spring.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was very pleased to hear that you had a wonderful time while you were with us. We are looking forward to your return next spring and please don't hesitate to contact me directly so that I may have the opportunity to assist you with the reservation process. Best Regards, Jason C. General Manager

"AMAZING STAY - THANK YOU ANGIE BRYANT"

5
27/09/2016

My fiancé and I decided last minute to come down to VA Beach for a little alone time on a quiet Tuesday night! We had no idea where we were going to stay so we stopped by Best Western to check prices when we met ANGIE BRYANT, I actually made my mind up right then that I was going to stay here after I had a wonderful talk with her, she is extremely sweet and polite and was helpful with more then I could thank her for! She made our stay one to remember and if she isn't the manager already then she SHOULD BE because I've never met someone so motivated and just outright kind. She is the kind of person that any business would be blessed to have and that's extremely hard to find these days. She made sure we had everything we needed and she made me feel right at home and that's something that is hard to do for people as picky as us. I would definitely recommend this hotel and the view is just outright beautiful, right above the pier! Thank you Best Western and thank you Angie for making this trip one for the books! ??????????

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
FANTASTIC! Thank you so much for all your kind words. Angie is certainly an asset to our business and if she hasn't already seen your wonderful review I will make sure that she does. I am very lucky to have a super kind staff that truly care about each and every employee that walks through our door. We look forward to having you back again soon. Best Regards, Jason C. General Manager

"Very nice and accomodating!"

5
27/09/2016

This was a very pleasant hotel with nice staff, clean rooms and wonderful access to the beach and pier and surrounding shops. I would recommend this hotel to anyone wishing to plan a trip to VA Beach! We did not use the pool, but peeked in and thought it was neat and clean. Breakfast was very good and the staff kept everything filled and hot. The beach shop below had a nice assortment of beach toys, clothes and apparel for the whole family.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to The Best Western Plus Sandcastle in Virginia Beach, VA. I was so happy to hear that you enjoyed your stay with us. The next time you plan on coming to Virginia Beach please don't hesitate to contact me directly so that I may offer you our repeat guest discount. Yours In Hospitality, Jason C. General Manager

"Not a Top 10 hotel!"

2
25/09/2016

Well, my Trip Advisor folks very rarely let me down. However, this time they did. I read all the reviews before I booked this hotel and I expected MUCH more. Folks, this is an "old and tired" hotel. From the outward appearance, to the narrow parking garage, to the dingy hallways, the the VERY slow elevators, to the "cafeteria" looking restaurant and the free breakfast located in a conference room, this place is just old. Mind you, the staff was helpful, but even great staff can't get me past the building itself. One very positive note, it hotel is situated in a great location along the oceanfront. Fewer folks venture south of the pier, so the beach was less crowded, but that's the only good thing I can say. Way too many options in VB to pay the rates that this place is getting. Don't stay here!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
I was sorry to hear that we didn't exceed your expectations. Most every guest that walks through our doors has a lovely time. Best Regards, Jason C. General Manager

"Staff friendly & helpful"

4
25/09/2016

The employees went out of there way to make us feel welcome. We were there during a tropical storm & even though they were battling water problems, the staff was always friendly and courteous. Everyday when we came out of our room ,the cleaning girl said hello ,how are we doing ;when she cleaned our room , she did a very good job. The employees at the check in counter were very helpful about where to eat and places to go.We enjoyed our visit even though the weather was bad.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and the Best Western Plus Sandcastle. It was truly our pleasure having you as our valued guest. The weather was a real bummer over Labor Day weekend, and we certainly took in some water. I was glad to hear that even though the weather did not cooperate, that you were able to make the most of it with us. Have a great day, Jason C. General Manager

"Great Getaway from the Hustle and Bustle"

5
22/09/2016

We stayed in Room 905. It was Awesome. Great view of the ocean and the pier. Watched an amazing moon rise and a beautiful sunrise while we were there. The restaurant downstairs was great with live music at night and great happy hour prices

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
I was so happy to hear that you enjoyed your stay with us. On behalf of myself and my entire staff....thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle. We hope that you will be returning in the near future so that we might have another opportunity to serve you. Best Regards, Jason C. General Manager

"Monica Henson-Passport Acceptance Agent Trainer"

5
22/09/2016

I loved this quaint hotel. Shower/Shampoo dispensers in shower. Front desk sweet/helpful. Maintenance guy removed hair out of tub & w/o me asking replaced door latch. Breakfast great????????????????????

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was very happy to read that you enjoyed your stay with us. We hope that you will be returning in the near future for we would enjoy the opportunity to serve you once more. Best Regards, Jason C. General Manager

"On the beach, great views. "

4
21/09/2016

An older hotel that's kept clean, freshly painted with a nice staff. Rooms are a little small as a older place would be. A small price to pay for a good location. The attached restaurants stink and need a good going over. They are not part of the hotel per say, but they need to kick it up a couple notches. Parking garage is ok. The only issue with Va beach, is Va beach. After you leave the main beach block, its dead and pretty gritty. The taxes are high on everything and there is no big capitol investment going on. There was a hotel site across the street that had been torn down some time ago and is an eye sore, trashy and over grown. If that was Jersey there would have been new development there quickly. Our room wasn't that expensive, but the taxes were excessive. Shame great beach. Waters great.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing to stay with us here at The Best Western Plus Sandcastle, it was truly our pleasure having you as our guest. I hope that you will be returning in the near future so that we might have another opportunity to serve you. Have a great day. Jason C. General Manager

"Overpriced"

3
21/09/2016

Upon arrival I was very impressed; beautiful, upscale lobby. On the walk to our room, I noticed how dirty the carpet was, a broken up chip and other debris. As soon as we opened the door to our room, our first thought was how odd the layout was. The bathroom was huge, but the sink stood by itself (absolutely no room whatsoever for a toothbrush or any other cosmetic item). I couldn't believe there wasn't a hair dryer in the room! The room was clean, except for a crusty booger over the bathroom light switch, and toothpaste spit on the wall by the sink. It felt like they slapped some paint over an old building; there were cracks in the ceiling, and you could tell the building itself was worn down. I don't want to think about the parking garage in the summertime, we had a hard enough time going around corners without hitting cars in the off season. Staff was excellent, didn't walk by a single person who didn't stop and speak or hold the door. I would definitely stay again if the price range was more towards $90 a night. I can't believe I spent $315 for 2 nights.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for your review. I was sorry to hear that we didn't exceed your expectations. I hope you have a great fall season. Best Regards, Jason C. General Manager

"very good vacation"

5
20/09/2016

room was very nice everything u want to do is around hotel lady that cleaned room was very nice and Brittney at desk was very helpful ocean front room is wonderful free breakfast was so nice and good when we need directions for somewhere they looked it up and printed it out for us

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was very happy to hear that you enjoyed your stay with us. We hope that you will be returning in the near future so that we might have another opportunity to serve you. Best Regards, Jason C. General Manager

"Staying here could be a risk to your safety and security"

2
20/09/2016

This is a very difficult review to write, since I gave it a “poor” rating with it being truly a very excellent hotel, up until check out. I will explain my reasons for this later in my review. Upon entering our room, we discovered about 10-20 mosquitoes on the walls and ceiling of the room, which my wife promptly killed. We brought this to the desk clerk's attention and she inspected the room with us. She felt that a previous guest may have left the balcony door open overnight. This could possibly be the reason. They moved us down the hall a few rooms and this room was mosquito free. The hotel has been completely refurbished since my last visit in 2011, inside and out. I can't say anything negative about the accommodations. The room was very clean with an excellent view from the 9th floor balcony. The location was perfect, overlooking the fishing pier with an awesome view of the ocean. Dolphins love to play out by the pier and we got to see them numerous times. The bed was extremely comfortable with a top notch mattress and plenty of pillows. This is very important to me as there is nothing that can ruin a vacation like waking up with a sore back from a low quality mattress. The bathroom was spotless and the shower had excellent water pressure with plenty of hot water every day of our stay. Each day of our stay, housekeeping did an excellent job of cleaning our room, replenishing towels, toiletries, etc. Hotel staff was very helpful and friendly, answering all questions and had an all around pleasant attitude. The lobby was spotless, as were all areas of the hotel. The Ocean 14 Restaurant has excellent food at reasonable prices. The fitness room had a good variety of equipment, although a little cold from the A/C. The pool was slightly cloudy from the guests that were in it and probably didn't know where the bathrooms were, but I have found this is the case in most hotels. The breakfast is low quality food, but free. We only partook once. The elevators were slightly slow but reliable. The on-site parking was adequate although our stay was off-season. Now for the reason I give this hotel a low rating. During our stay we noticed papers sticking out from various guest room doors as we walked past. We just assumed they were some kind of advertisement, such as the papers found on car windshields occasionally. We found out differently the day we checked out. The paper was our receipt with ALL of our information on it. Name…Home address…Telephone number….Everything someone would need to know that there is a house VACANT AND JUST WAITING TO BE BURGLARIZED! This wasn't the end of our trip, we were continuing on to the Outer banks for 4 more nights. The possibility of our home being burglarized was on our mind the rest of the trip. I complained to the front desk staff about this. They were friendly but told me that this is done by “night audit” and that is what they do. I work in law enforcement, and the fact that this is the hotel policy is beyond ridiculous! With all the identity theft going on in this modern world and all the precautions being taken to prevent it, I just can't believe this hotel does something like this! In all the hotels I have stayed in, this has never happened before. I wanted to speak to the manager but he wasn't available. They assured me that he would contact me about this matter. It has been 5 days since we checked out and still no call from the manager. Obviously they don't care about these things. This has soured us on the entire Best Western Hotel chain and we will NEVER be back to the Sandcastle, which is a shame since it truly is a nice hotel.

"Enjoyable stay"

4
20/09/2016

A fairly priced conveniently located hotel with a staff willing to please. Va Beach is a perfect family vacation spot with wide range of eating spots. We look forward to returning next year. Take advantage of the many educational events and experiences such the aquarium and dolphin cruise.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing to stay with us here at The Best Western Plus Sandcastle, it was truly our pleasure having you as our guest. I hope that you will be returning in the near future so that we might have another opportunity to serve you. Have a great day. Jason C. General Manager

"Great vacation"

5
19/09/2016

We have been going to over 6 years now and as usual we so enjoyed our visit again to the best Western Sandcastle hotel. Againn the staff was very helpful and friendly. Everytime we asked about a good place to eat they would spend the time to check out on the computer for us and print directions . Moving the breakfast area to the second floor was a plus. The breakfast is so much better. A special thank you to Penny and Betty at the front desk for all their help. We will be going again next year and already made our reservaion at checkout

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
It was our pleasure having you and your family stay with us here at The Best Western Plus Sandcastle in Virginia Beach, Virginia. We truly appreciate you taking the time out of your day to write a review about your experience. We are trying to become ranked number 1 on TripAdvisor and I do believe we are on our way. Have a wonderful day and thank you again for choosing to stay at The Best Western Plus Sandcastle. Best Regards, Jason C. General Manager

"Sept. vacation"

5
19/09/2016

Had another great trip thanks to the service and and staff at the Best Western Sandcastle . Penny and Betty were very helpful with getting us directions and recommending restaurants. We have already made reservations for next year at checkout and can't wait for our yearly trip to Virignia. we have been going for 6 years. moving the breakfast area to the second floor and having Best Western handle it is a plus. The breakfast was so much better . only problem was having our handicap rm on the 1st floor. Was a bit difficult for my husband, so again we requested the second floor for him next year and I'm sure we will get it. also to put a cabinet in the handicap rm for toiletries would be a plus.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so very much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. My staff and I truly appreciate all your kind words. I am very lucky to be surrounded by associates that really care about each and every guest. Please don't hesitate to contact me when you are ready to make your next set of reservations so that I might have the opportunity to personally assist you. Best Regards, Jason C. General Manager

"Continuing to go back for years to come"

5
17/09/2016

This is an excellent place to stay, very clean and the employees go out of their way to help you in any way they can.. I have been going for about 12-13 years and will continue to stay here every year we go to Virginia Beach.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Fantastic! It's the guests such as yourself that make our jobs so wonderful. We are so glad that you continue to stay with us here at The Best Western Plus Sandcastle. It is always our pleasure having you as our guests. We look forward to your next trip to see us and please don't hesitate to contact me directly so that I might have the opportunity to assist you with the reservation process. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"A week at the Beach"

5
17/09/2016

This hotel is fabulous, situated right on the ocean front and board walk. . Great indoor pool and outside sun lounge. We had a great week and hope to return again next year. Staff are excellent, anything you need staff are right there to help and assist you.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle. It was our pleasure having you as our guests. Please feel free to contact me via email or telephone the next time your plans bring you to Virginia Beach so that may have the opportunity to personally assist you with the reservation process. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"The Sandcastle gets better each time!!"

5
14/09/2016

I always have a wonderful stay at this property. I really enjoyed the finalized location for the breakfast room on the 2nd floor facing the water. It was one of many highlights I enjoy visiting this hotel :)

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us. Please don't hesitate to contact me directly so that I may have the opportunity to assist you with the reservation process. I would also like to extend to you our repeat guest discount. Yours in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Location near the Pier"

4
13/09/2016

We just came back from vacation the week of August 28, 2016. Great Location with wonderful ocean front view. Room was a little small, but clean. Hot Buffet breakfast served every morning (scrambled eggs, cheese omlet, either sausage or bacon, and either waffles or french toast, cereals, yogurt bar, bagels, danishes, etc). Hotel staff was very friendly everywhere we went in the hotel. I wish there were ice machines on every floor but it wasn't bad to go down a floor or two to get ice. Free Parking Garage. Overall, we would stay here again on our next trip to Virginia beach.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing to stay with us here at The Best Western Plus Sandcastle in Virginia Beach, Virginia. It truly was our pleasure having you as our valued guest. We also really appreciate your kind words and look forward to having you back with us very soon. I hope that you have a great fall season. Best Regards, Jason C. General Manager

"Mid week get away "

3
12/09/2016

Hotel was very dingy and dated with dark corridors. Room was average and clean and the bed was comfortable. Based on other reviews we asked for a room away from the elevator. Little did we know... it would not matter where our room was. The walls must be paper thin because we could hear everything that went on in the hall and in the rooms on either side of us.

"Terrible!"

1
12/09/2016

We stayed at this location last year and returned this year. We have no intention of returning on our next trip to Virginia Beach. While we understand that due to the recent storm there were some issues, the fact that the carpet in our room directly adjacent to the bed remained soaking wet for the entire week was ridiculous. We were told by front desk that if we had water in the room upon our arrival to call down and they would send maintenance up with some type of drying device. Our carpet was so wet that we could actually see water rise to surface when stepped on. Unfortunately, this was directly next to the bed so there was no avoiding it. We informed the front desk the first day and then the second. We were told maintenance would go right up with a drying device. This never happened.  Finally, we took a sheet from the bed and covered the entire area of the carpet so we could at least step in the area. Of course, this didn't take care of the overpowering mildew odor which remained in the room for the entire week. We figured that housekeeping would see the sheet on the floor and realize why it was there when they picked it up to clean, and quite possibly call maintenance. Incredibly though, this never happened because housekeeping NEVER picked the sheet off the floor. Not once. Truly inexcusable. If all this wasn't bad enough, this hotel no longer has breakfast in one of the restaurants downstairs.  Instead, it is now done in filthy, mildewy conference rooms on the second floor with a makeshift buffet set up on one end. We could have almost let this slide but for the fact that by Wednesday half the hotel was occupied by Shriners present for a convention . Virtually all of the conference room area was then closed off and reserved for these folks, who apparently were cooking corned beef and cabbage in slow cookers for two days because the entire floor and lobby reeked of cabbage for the next two days. Once the conference room space was significantly reduced there was literally no place for my wife and I to sit because a) There were very few tables, and b) the tables that were in the remaining room were completely occupied by Shriners! The same people who had there own conference room space specially reserved. The staff that was standing outside collecting breakfast tickets were too busy socializing with each other to do anything about it. Standing up and eating cold scrambled eggs is not what we had in mind when we paid over $200 a night for this hotel. We are extremely easygoing and the main reason we returned this year was because the desk staff was so pleasant and helpful last year. This year when we explained our frustration as we checked out we were simply told "sorry you didn't enjoy your week". When you only get one week a year to spend money and time on vacation this is not the response or experience anyone would want to have. I suspect the management will write a response below apologizing that their hotel didn't meet our expectations when in reality they should be contacting us directly to discuss what took place last week. But that would mean meeting some reasonable expectations, and we just don't think that is possible from this hotel.

"Vacation"

3
11/09/2016

Stayed for a few days for a self getaway. I did the reservation with Best Western itself and was mislead about the type of room / hotel I was getting. Upon check in I was extremely disappointed to find out I was reserved for a room in a run down 2 story hotel from the 70s costing $130+ a night. The view was of a parking garage. I expressed my issues and was quickly upgraded to the oceanfront side hotel for $75 more a night. The oceanfront side is not new but newer and more secure as the rooms are inside. The rooms are average at best, the overall condition of hotel is average at best, the restaurant is awful. The price is way over for what you get. Using Best Western regularly I was very disappointed. My suggestion would be to use another hotel. I saw so many for equal, less or just a few dollars more that would have been so much better... I however went with BW due to liking other locations and loyalty points (so imagine how expensive the room would have been without that).

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
I believe you have the wrong Best Western....My building is 10 stories high. Best, Jason C. General Manager

"A nice beach front hotel"

4
09/09/2016

We stay here for a long weekend every summer, they have over the years made many improvements to this hotel, probably the best was becoming a best western affiliate. Rooms are clean, beds are comfortable, it is the end of the season so it does show minimal wear and tear, but they seem to be very good about keeping the property up. Balconies are a little small.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so very much for staying with us once again here at The Best Western Plus Sandcastle. It really was our pleasure having you back with us and we appreciate all your kind words. We try very hard to maintain a clean and comfortable hotel with superior customer service. We look forward to having you back with us very soon. Best Regards, Jason C. General Manager

"LOVE STAYING HERE!!!"

5
08/09/2016

My Husband and I Have Stayed Here Every Labor Day Weekend For The Past 6 Years And We Have Been Very Happy With Our Experiences Every Year! If Your Coming To Virginia Beach And You Want A Great Place To Stay, You Should Stay HERE!!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to The Best Western Plus Sandcastle in Virginia Beach, Virginia. We were so happy to hear that you enjoyed your time with us. The next time your plans bring you to the oceanfront please don't hesitate to contact me directly so that I may assist you with your reservations. Best Regards, Jason C. General Manager

"Okay but not great. "

3
08/09/2016

We stayed for 3 nights right after Labor Day. We paid $104 per night. We were on the fourth floor and the parking garage was very handy. It is an older motel, the hallways are narrow and our room was small. The bathroom was very small and the tub didn't drain properly. The room was reasonably clean although the window was very streaky and cloudy. I even tried to clean it but it may be that a salt mist from the ocean makes it hard to clean. The balcony was nice to watch the ocean, the surfers, and everyone on the boardwalk. We could even keep tabs on the homeless. The front desk personnel were all very helpful and friendly, no complaints there. We hardly used the breakfast buffet, but it was just average or less. Would probably choose another location next time.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing to stay with us here at The Best Western Plus Sandcastle. I was sorry to hear that we didn't exceed your expectations. I hope you have a nice rest of the summer. Regards, Jason C. General Manager Best Western Plus Sandcastle

"Good Quality For the Dollar"

5
08/09/2016

Nice and friendly staff. Room was clean and very nicely decorated. My SUV was to tall for the garage. Hotel had secondary parking to accommodate my vehicle. As usual, Best Western offers quality lodging and a reasonable price.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to The Best Western Plus Sandcastle in Virginia Beach, Virginia. We were so happy to hear that you enjoyed your time with us. The next time your plans bring you to the oceanfront please don't hesitate to contact me directly so that I may assist you with your reservations. Best Regards, Jason C. General Manager

"Perfect Beach location"

4
08/09/2016

Full on oceanfront room was perfect even when the weather was not. Nicely re-done rooms with updated decor. Huge,deep oversized bath tub was perfect after our half marathon that finished in front of the hotel.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so glad to hear that you enjoyed your stay with us. We hope that you will be returning in the near future so that we might have another opportunity to serve you. Yours in Hospitality, Jason C. General Manager

"DON'T STAY HERE!!!"

1
06/09/2016

Moldy floors, impolite front desk, bad smell in rooms, moldy bathroom, a dump. The location is excellent, right on the beach, but do not stay at this hotel. I suspect the face lift in the lobby is to mask serious foundational issues. You can smell the mold through the new carpets.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
You stayed here while a hurricane was passing through, everything you've mentioned was caused by this storm. I was sorry to hear your comments.

"Great Location"

5
05/09/2016

The room was spacious. Hotel was right on the beach which was what we wanted. We participated in the half-marathon and the hotel was one mile from the start and the finish was right outside hotel. Perfect location. A little on the pricey side though ~ almost $400/night is pretty steep.

"Going Back Again"

4
05/09/2016

We stayed here a few years ago on a motorcycle trip and enjoyed it so much we are going back! The location is convenient; the rooms and amenities were clean, comfortable, and appropriate; the breakfast was good and the staff helpful and polite. We are looking forward to a relaxing stay on the beach and a great view from the balcony. Many Thanks to Stephanie for her help over the phone!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle Hotel. I was so happy to hear that you enjoyed your time with us. It really was our pleasure having you as our valued guest and we are looking forward to your return. Yours in Hospitality, Jason C. General Manager

"Poor staff/Room flooded"

2
05/09/2016

While staying at the sandcastle best western, tropical storm Hermoine hit. Water came through the door and A/C unit. When we called for a late check out, the staff was extremely unfriendly stating that we should have requested during check-in and that they would not be giving it to us. I will go out of my way to stay at other hotels in the area.

"A great stay at Sandcastle"

4
04/09/2016

Excellent location, good free breakfast, free parking, nice room. Good staff, convenient amenities, would stay there again. Relatively fast in room internet, a great view of the ocean. No issues during our 2 nights stay.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle. It was our pleasure having you as our valued guest. I was very pleased to read that you enjoyed your stay with us and I hope that you will be returning in the near future. If I may be of assistance in any fashion please don't hesitate to contact me via telephone or via email. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Amazing!"

5
03/09/2016

This place is my home away from home, comfortable and friendly staff. From the moment you walk in the door until you leave you will feel at home. Highly recommend this hotel to anyone looking for a comfortable place.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
What a wonderful review! Thank you so much for taking the time out of your day to share your thoughts about your most recent stay with us here at The Best Western Plus Sandcastle. I was so pleased to hear that you found our staff to be friendly and accommodating. My staff and I truly believe in taking care of each and every guest that walks through our doors. We hope that you will be returning in the near future. Yours In Hospitality, Jason C. General Manager

"Fun girls trip!"

4
01/09/2016

Went to VA beach for a girls trip. Room was good, bathroom a little small for 3 girls but functional. Room was very clean. Balcony and view was amazing! Breakfast was good. Just a little disappointed there was no outside pool, the inside pool was so hot we couldn't even stay in the room. But all in all, We had an awesome trip. Would deff come back.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle Hotel in Virginia Beach, Virginia. I was so glad to hear that you and the girls had an enjoyable stay with us. In the future please don't hesitate to contact me directly so that I might have an opportunity to personally assist you with the reservation process. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great location"

4
30/08/2016

one of the best spots in VA Beach during high season, right in the center of things! Elevators kind of dated and slow, but the staff was wonderful. Pool was almost always out of towels. Rooms were decently soundproof

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. We are very fortunate to have the best location on the beach. I will make sure the next time you are with us to have plenty of pool towels. It seems like sometimes they just run away:) I hope you have a great Labor Day weekend. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"beautiful ocean front.... many homeless living on the boardwalk"

4
29/08/2016

I love Best Westerns however this one needs to brighten up their rooms and check out ceiling tiles and replace mattresses. Beds not comfortable at all and air conditioner very loud when kept at a level for comfort. It is also very upsetting to see homelessness on the beach, people sleeping on the benches in front of hotels, under boardwalk, etc. It is very obvious this particular area is a squatting area for the homeless. I would probably avoid this area in the future.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for not exceeding your expectations. It is very sad to see the less fortunate hanging around the oceanfront but that's obviously out of our hands. I would be very interested in having you return so that we can prove to you we our a great hotel. Have a safe and happy Labor Day weekend. Best, Jason C. General Manager

"Staff"

5
29/08/2016

The Staff are excellent!!! Front desk is a 10. The kitchen crew Evone and Rita both 10. The bartender is a 10. And I loved my room! Can't wait to come back next year! Sorry, I can't remember everyone's name. But from the moment I walked in th door on a Thursdays night till my check out the staff were superb. All my needs were met and I didn't have to worry about anything. Breakfast was delish and it was on the house. The ladies Rita and Evone really take pride in their work. I saw them going out of their way to help everyone!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Fantastic! I am so very glad that you enjoyed your stay with us. We realize that there are so many options when it comes to choosing a hotel and we are grateful you decided to stay with us. I would also like to thank you for your kind words, they really mean a lot to my staff and I . We certainly hope that you will be returning in the very near future so that we might have another opportunity to serve you. Have a wonderful and safe labor day weekend. Best Regards, Jason C. General Manager

""Outstanding Vacation""

5
28/08/2016

Outstanding hotel!! Nice quiet hotel. Located on the oceanfront at the quiet end of the strip. Staff is friendly and courteous. The rooms, elevators, and lobby are nice extremely clean and spacious . Inside the room your amenities include free Wifi a microwave, refrigerator, iron/ ironing board, and a 37" flat screen. The private balcony overlooking the boardwalk and ocean is great!, They have two restaurants with the hotel. The hotel is worth the money. I'll stay there again!!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Right On!!! We can't thank you enough for taking the time out of your day to share your thoughts about your most recent trip to The Best Western Plus Sandcastle here in Virginia Beach. We really appreciate your kind words and are so very grateful you chose to stay with us. Have a great Labor day weekend and we look forward to your next stay with us. Yours in Hospitality, Jason C. General Manager

"Super Quick Getaway!!"

5
26/08/2016

Boy did I get lucky. I decided to get away for a few days before going back to school at the last minute. So many hotels at Virginia beach and I found the Best One in Best Western. The staff was friendly and helpful, the hotel was spotless, the services great, and the location by the pier was perfect.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Awesome review!! I am so glad that you enjoyed your quick getaway with us. I hope that your plans will be bringing you back our way so that we might have another opportunity to serve you. Please don't hesitate to contact me directly if I may be of some assistance regarding the reservation process. Have a great last couple weeks of summer. Best Regards, Jason C. General Manager

"Great family vacation"

5
26/08/2016

We have had a great family trip to Va beach. The hotel is on the oceanfront, with hot breakfast served daily. The staff are friendly. Love the coffee bar in the lobby. The bed was a little soft for the husband, but i thought it was fine.

"NICE CLEAN HOTEL"

4
24/08/2016

Everything was clean and the staff was friendly. My kids liked the pool. It was within walking distance to most of the attractions. We just walked across the street to the beach. The breakfast area was a good meal.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind words! I was so glad to hear that you enjoyed your trip to Virginia Beach and The Best Western Plus Sandcastle. We really enjoyed having you stay with us and look forward to your return. If in the future I may be of assistance regarding your reservations, please don't hesitate to contact me directly. Best Regards, Jason C. General Manager

"Great Clean Hotel"

5
23/08/2016

Very Clean and Everyone was very nice...Nice breakfast a lot of breakfast food offering. Very comfortable bed and nice location close to lots of shopping restaurants and beautifully sits on oceanfront property

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your feelings about your recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was very pleased to hear that you found our staff to be friendly and accommodating. We hope that your plans will be bringing you back our way in the near future, and if that's the case, please don't hesitate to contact me directly so that I may assist you. Yours in Hospitality, Jason C. General Manager

"Great choice"

5
23/08/2016

Great family hotel. I suggest booking with trip advisor for the best rate. We have an ocean front room with balcony. No better way to go when on vacation! Wake up to a beautiful sunrise and dolphins swimming by and at night you see the moonrise! The hotel staff is very friendly. Rooms are comfy, quiet and clean. Free breakfast every morning. Best sleep ever! My daughter even thanked me for choosing this spot. This picture is the view from our balcony.

"Great Deal and helpful in a pinch"

5
22/08/2016

My family originally had a reservation at a local Motel which turned out to be unacceptable. I spoke to Tamara at the front desk at 2 AM and she gave us a great deal on an oceanfront room with a kitchenette. Breakfast offerings were great, the staff is very friendly and we loved the location right in the center of things. A solid 3 star hotel with good amenities and location.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
I was so glad to hear that you had a great time with us here at The Best Western Plus Sandcastle. We really appreciate your kind words and I was so glad to hear that you found our staff to be friendly and accommodating. We hope that your plans will be bringing you back our way in the very near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Short Stay Okay"

3
20/08/2016

Nice indoor pool and sun deck. Breakfast was routine (same every day), dining room was hot and poorly poorly ventilated (my clothing smelled of grease afterward). Avoid accepting a room close to the 2nd floor laundry room and ice maker. Sooo noisy after midnight. Beachfront view was nice. For the price and short stay, it was okay.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing to stay with us here at The Best Western Plus Sandcastle. It sounds like we didn't exceed your expectations. That being said, I would love the opportunity win back your business. Please feel free to contact me via telephone or email if you would be interested in taking me up on this. Yours in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Good Hotel"

5
20/08/2016

We stayed 2 nights and had excellent service from the staff and the location of the hotel was perfect. They only have 2 elevators so sometimes it takes a while to get one. Parking is covered so your car doesn't get baked in the sun. Would love to stay again.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind words. It was truly our pleasure having you with us. The next time your plans bring you back to the Virginia Beach Oceanfront please don't hesitate to contact me directly so that I might have the opportunity to assist you. Thank you once again for choosing to stay us here at The Best Western Plus Sandcastle. Have a wonderful rest of the summer. Best Regards, Jason C. General Manager

"Vacation"

5
18/08/2016

The hotel staff were absolutely phenomenal. We had the pleasure of dealing with Brittani and Angela and they were beyond our expectation. The rooms were spotless and we had a great time. Definitely can't wait to go back.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
And we can't wait to have you back. Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle in Virginia Beach, Virginia. We are very fortunate to have such a wonderful and caring staff here at the hotel. It is our goal to reach the number one spot on Trip Advisor and I believe we offer the type of service that will truly get us there. Best Regards, Jason C. General Manager

"Convenient Location"

3
18/08/2016

We stayed at Best Western for the Sand Soccer games in June 2016. The location was perfect for us because it was within a short walk to our son's game field on the beach. It was also within walking distance to restaurants and shops. The room was spacious and clean. The breakfast was acceptable. The parking garage was also convenient because we ended up staying on the second floor and we parked on the second floor so we didn't use the elevator most of the time. I think we paid a premium rate because of the soccer tournament and being late in making the reservation. We only stayed for two nights and it was worth it.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your busy day to share your feelings about your trip to The Best Western Plus Sandcastle. Sand Soccer weekend is always so much fun. We truly enjoy having all the players with us and it's amazing how talented they all are. I thank you for choosing to stay with us and I hope that you will return next year for the tournament as well. Yours In Hospitality, Jason C. General Manager

"clean, quiet, pleasant hotel"

5
17/08/2016

My husband and I stayed here middle of August 2016. Although weather was extremely hot, the A/C in the room was fabulous! It was quite and didn't kick on and off all thru the night. Nice big screen TV with 3 HBO channels.The king sized bed was so comfortable (pillows a little hard and lumpy). Loved that I didn't have to deal with little bars of soap to shower. They have soap and shampoo in dispensers in the shower! Breakfast was plentiful, something for everyone. Staff so friendly. Really great place, will return for sure !!!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
What a great review! Thank you so much for sharing your thoughts about your recent trip to Virginia Beach and The Best Western Plus Sandcastle. It was truly our pleasure having you as our guests. We look forward to your return visit. Have a great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Not a good experience"

2
15/08/2016

Having stayed at another BW Plus in Austin Texas earlier this year we had much higher expectations than this hotel delivered. Dirty hall ways, drop down stained ceiling in the bathroom, beach towels hanging from the balconies were not what we expected for over $200 per night. We went online tonight and the $59 rate offered was much more reflective of the value that other guests received. We can't count on a BW Plus being a consistent experience based on this stay and definitely would not book in advance via BW.com based on this experience.

"Vacation"

4
15/08/2016

This hotel met all my expectations. The front desk, maintenance, housekeeping etc., were all very friendly and no matter where you ran into them they always talked to you. The hotel was very clean and very quick to met your needs. We plan on returning next year and would not want to stay anywhere else. The breakfast was a typical continental breakfast. The hotel is located next to the pier. The store located under the hotel was great as well and not overly priced.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to write a review regarding your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It was our pleasure having you with us. We were so happy to hear that we met your expectations and that you enjoyed your time with us. We look forward to your return trip and please don't hesitate to contact me directly when you are ready to make reservations. Best Regards, Jason C. General Manager

"Nice quiet getaway"

4
14/08/2016

The front desk staff is very pleasant, the hotel is old (old elevator, narrow halls) but the rooms were nicely updated. Towards the quiet end of the boardwalk, so that made for a decent night's sleep.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle in Virginia Beach, Virginia. We greatly appreciate your business and we are glad that you enjoyed your time with us. The next time your plans bring you to the beach please don't hesitate to contact me directly so that I may assist you with the reservation process. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Wonderful visit. "

4
12/08/2016

So when I first arrived I was a little apprehensive about my room. It was really clean, it was decorated nicely, you could tell it had been remodeled, but it was pretty small, I didn't love the bathtub area, and I wish it had a sliding glass door or the balcony instead of just a window. That being said.... I am glad I stayed and would stay again in a heart beat! Everything was so clean and well kept. The front desk girls, our housekeeper Ms. Kena, the breakfast staff, and the maintenance men were all SO NICE! So helpful, so friendly, so accommodating. We had an issue with our toilet and maintenance came up immediately and fixed it quickly and with a good attitude. When we checked in I think it was Penny that helped us and also a younger blonde girl who was really nice. They were both wonderful. Our cleaning lady for the week was Ms. Kena and she was so polite/sweet and did a wonderful job! The complimentary breakfast every morning was phenomenal. Those ladies in the kitchen do such a wonderful job at keeping everything stocked and they were also so friendly and hospitable! There were plenty of breakfast options from yogurt parfaits to eggs bacon sausage French toast bagels muffins danishes hash browns cereal toast I mean anything. Hot coffee that was actually good. Orange juice apple juice milk. I was really impressed with the people running breakfast. They were on top of things and truly do a wonderful job! So I would 100% say that anything that was lacking in the room (which is truly not much just the size and a few small details) was completely made up for with cleanliness, hospitality, good attitudes, hard workers, and delicious breakfast. I hope nothing changes with management or the staff of this place because they are doing a wonderful job! Definitely worth checking out. We had a blast!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
This review is so awesome! Thank you so much for helping us spread the word about The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us. I was also pleased to hear that you enjoyed our breakfast. Please don't hesitate to contact me directly the next time you are ready to make reservations so that I might have the opportunity to personally assist you with the process. Yours In Hospitality, Jason C. General Manager

"Very Good"

4
12/08/2016

The hotel staff was very polite and professional. The one problem we faced was that the refrigerator was not cooling well it took a while to cool everything. The location is great not far from stores or restaurants and of course the beach. The room was small but cozy with an ocean front view.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your day to write a review about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was very happy to hear that you enjoyed your time with us. I would like to apologize for the inconvenience you experienced with your refrigerator. I can assure you that the next time you stay with us at the hotel your Frig will work perfectly. Best Regards, Jason C. General Manager

"The staff was exceptional!!!!"

5
11/08/2016

There was an error n my reservation (due 2 unclear info threw booking.com) the staff was able to help. They were kind, patient, very understanding & we're sure I was happy with the room. The was a problem with the TV, a awesome matience guy quickly came & fixed the problem & again so kind & friendly! Every employee we came n contact during our stay was jus the same- very friendly, understanding, kind & polite! They continuously helped with holding doors, elevator, & always had a friendly smile & a nice "Hello"! I'm not sure of every name but a few who were outstanding are Becca, Brittani, Betty, & James! This was the best service & staff we have ever experienced, thanks so much for being so Perfect!!!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
We try very hard to show each and every guest that kindness is the greatest currency! I was so happy to hear that you found our staff to be accommodating and friendly. When you really think about it, that's what truly counts. We may not have the newest hotel at the oceanfront, but it's very clean and comfortable, and we treat our guests like family. I was so glad to hear you enjoyed your time with us and we look forward to having you back with us very soon. Best Regards, Jason C. General Manager

"Great stay"

4
10/08/2016

Stayed for only 1 night but wished we were able to stay longer. Hotel is located right on the beach close to the fishing pier. Our room was located at the end of the hall on the 8th floor and was huge. It had a full size fridge, microwave and sink to wash dishes in. The beds were very comfortable and bathroom big with two sinks. The view was amazing to watch the sunset and sunrise. The front desk staff were professional, courteous, and very efficient. Although check in 3:00 pm, they do provide you with a parking permit when you arrive which is great as this way you don't have to pay for parking to enjoy the beach or just walk the strip until you can check-in. I would definitely stay here again and for longer the next time.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We know that you have many hotels to choose from so we were honored that you decided to stay with us. I am so glad that you enjoyed your stay with us and we look forward to having you back again very soon. Best Regards, Jason C. General Manager

"Overall OK - Room location is everything"

3
08/08/2016

Our room was 811 which is located directly across the hall (5 feet) from the Elevators and about 10 feet from the door of the stair case. As soon as the doors of the elevator opened upon arrival I knew we were in trouble being that we have a 5 month old baby boy. I made a comment to my wife about the location in which there was a worker that just happened to be in the elevator who replied "there's not much traffic on this floor." Nothing else was said and we just went about mini vacation. That night 8/5/16 until about midnight all we could hear were DINGS (from the elevator) and the slamming of the stair case door (I guess the hydraulics were broke because it didn't close slowly). It was so bad a few times I thought kids were playing tag on our floor and got up to look down the hall to see nothing or no one. Overall the stay was fine other than the location of our room.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to write a review regarding your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I apologize for the inconvenience you experienced regarding the location of your room. I hope that you will be returning in the near future and I can assure you we will get you as far away from the elevator as possible. I hope you have a great rest of the summer. Best Regards, Jason C. General Manager

"Enjoyed my stay"

3
07/08/2016

The Hotel is located at the fishing pier which was nice we did a lot of fishing there. Breakfast is like a buffet had eggs ,Toast ,sausage ,. I was most impressed with the ones there who kept food bar full they were super nice and were always smiling.The room were clean and staff was friendly.Lot to do located did even have to drive if we didn't want to. Parking was tight .

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle hotel. It was truly our pleasure having you as our valued guest. I hope that you will be returning in the near future so that we might have another opportunity to serve you. Have a great rest of the summer! Best Regards, Jason C. General Manager

"Clean rooms and great views"

5
07/08/2016

Hotel is nicely located on the strip. Rooms are clean with great ocean views. Breakfast is free and is actually good tasting. Employees are very quick with any request and always greet you warmly with a smile.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your day to help spread the good word about The Best Western Plus Sandcastle. It was so nice having you here with us. I was so very glad to hear that you found our staff accommodating and willing to help. We look forward to having you back in the near future. Please don't hesitate to contact me directly the next time you come to Virginia Beach so that I may assist you with the reservation process. Yours In Hospitality, Jason C. General Manager

"Small rooms, updating needed"

3
06/08/2016

My daughter and I stayed one night at the Best Western Sand Castle because she was competing in the USA Gymnastics Level 9 Nationals Junior Olympics. The room was fairly clean but was extremely small and in need of updates. The setup of the room was strange, a large area of wasted space when you entered the room and the rest of the room was in tight corners. Even though the room had 2 double beds and technically could sleep 4 I would recommend no more than two people. The bathroom was small and dingy. Hallways of the hotel were dark, dirty, and dingy. The breakfast was poor. We actually left and went to a dunkin donuts for breakfast. The breakfast was in a banquet room that needed updating and some cleaning. Orange juice was mostly water. Saw kitchen personnel smoking in the parking garage. Prices ridiculously high for quality. Would stay next time off beach in a newer, cleaner, and cheaper priced hotel.

"Fantastic"

5
06/08/2016

My husband and I have been going to Virginia Beach for some time now, and this was the first hotel we stayed at and the room was awesome. Our stay was on july 31st till August 04th. Employees at the front desk and house keeping were very friendly. We will definitely stay at this hotel again.

"Excellent Stay"

5
04/08/2016

I am an employee of Best Western so I am a little biased but I was thoroughly impressed with the hotel's atmosphere and amenities. Everything was excellent from our housekeeper Michelle to Alivia and Betty at the front desk, you all did wonderful!! And it was a pleasure to meet you! I loved our room location and the view we had! And the beds were quite comfortable. Also the location of the hotel was great for restaurants and both restaurants on site were absolutely fantastic. All in all one of my best beach experiences ever!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to write a review about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so pleased to hear that you enjoyed your time with us. I hope that you will be returning in the near future so that we might have another opportunity to serve you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Good hotel"

5
03/08/2016

We arrive early the staff were exceptionally nice (Betty and Alivia) however I requested for ocean front and ended up with a side view it was not the hotel' fault since I booked through Expedia. This is the 3rd my family and stay at this hotel,and we will stay here again, but I'll make sure we get what we pay for. Breakfast was really good and the rooms were clean.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you do much for taking the time out of your day to write a review about your most recent stay with us at The Best Western Plus Sandcastle. Thank you so much for your kind words...my staff and I truly appreciate it. I hope that your plans will be bringing you back our way in the near future so that we might have another opportunity to serve you. Best Regards, Jason C. General Manager

"Average at best for the price!"

3
03/08/2016

We had black in the showers, slow drains in the bath and sink, toilet stopped working twice, lost electricity, roomed was small, a/c stopped working temporarily , and the treadmill did not work. Location was good though.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
I was sorry to hear that we didn't exceed your expectations and that you had several issues to deal with during your stay. This is not the usual guest experience, and this being said...I would truly appreciate the opportunity to win back your business. Please don't hesitate to contact me if you would be interested in this opportunity. Thank you, Jason C. General Manager

""Flowers in the Attic" Special"

2
02/08/2016

I booked the Best Western Sandcastle for a one night business trip. I realize that this is the busy vacation season, but I paid $220 + tax for my stay. With that price, I thought the space would be decent. Reviews on here indicated that would be the case. Pros: Very friendly staff, nice lobby, clean room Cons: I was put in room 914...I should have known that it was going to be trouble when the receptionist gave me complex instructions to find the room. I have included pictures with this review to show how you access the room, which I have since dubbed the "Flowers in the Attic" suite. Don't be fooled. 914 isn't on the 9th floor. It basically a converted storage room on the roof. In laughing because the receptionist apologized for the lack of balcony. Sorry to break it to you, but 914's smallest problem is it's lack of balcony. The room is dark, with the exception of one picture window facing the ocean. I thought to myself, "Why would they cover 3/4 of the window with a tv? It's the one thing this room has going for it!" I pull back the curtains to reveal that the view is 3/4 crusty roof top, janky AC unit and all, and about 1/4 view of the ocean. There's a locked door leading to the roof and supporting my theory that this is an old storage room. Best Western, are you that hard up for money that you are converting every last space into a room? Or do you just save 914 for guests that you hope never return?

"Ocean view"

4
31/07/2016

Angie and her co-worker were very helpful and informative during the check in process. So far since check in, I am satisfied. We also had access to free parking, free wifi and free breakfast coupons. Tomorrow, my daughter will be excited to check out the pool.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about the Best Western Plus Sandcastle. We are so glad that you are enjoying your time with us so far. If there is anything I can do to make your stay more memorable please don't hesitate to contact me by dialing "0". Yours In Hospitality, Jason C. General Manager

"Skip the Continental Breakfast"

4
31/07/2016

We have stayed at this hotel 3 times. The rooms are clean and comfortable. All three times we had a balcony and enjoyed the ocean views and breezes. Two times we were lucky to have access to parking on the same level as our room. This was very convenient. In the past we have enjoyed the continental breakfast but this year, we ended up going out and paying for breakfast. The selection of food was not as good as our previous visits and what should have been hot was room temperature at best.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to write a review regarding your most recent stay with us here at The Best Western Plus Sandcastle. I would like to apologize for your breakfast experience. I hope that you will stay with us again in the future and I will make sure your breakfast is hot and fresh and everything you are looking for. Please don't hesitate to contact me directly when you are ready to make reservations so that I might have the opportunity to personally assist you with the process. Best Regards, Jason C. General Manager

"Hotel review"

3
30/07/2016

The hotel was really nice and the staff were exceptionally nice, however I paid for ocean front and ended up with a side view this was not the fault of the hotel because I booked through Expedia I would probably stay here again but will make sure I get what I pay for also the breakfast was really nice and the rooms were very clean. Just don't book on line without double checking

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle. It was truly our pleasure having you as our valued guest. I was sorry to hear about the third party issue. The next time you come our way you can just call me directly and I will make the reservations for you and we will make sure you get everything you need. Have a great summer and we hope to see you again soon. Best Regards, Jason C. General Manager

"Floor Number Five"

5
30/07/2016

Last year we stayed at this same property with my son and his wife and daughter. My granddaughter( who was 2 at the time) remembered vividly our last year's stay and that we stayed on 'floor number 5'. When we arrived for our stay this year we were assigned a room on the 7th floor. As busy as the staff was this year, they still filled our request and moved us to the 5th floor to satisfy my now 3year old granddaughter's memory. It sounds like a small thing but it made her happy memories of last year come alive again.It's the little things at this property that mean so much. The breakfast was great (moved to the 2nd floor this year..not the adjacent restaurant) and our room was very clean. All the staff was courteous and seemed to enjoy working at the Sandcastle Best Western Plus. What a great experience! We hope to stay there next year...on floor number five!!!!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share the experience you had with us here at The Best Western Plus Sandcastle. I was so glad to hear that you enjoyed your time with us and that you found our staff to be accommodating. When you return.. we will engrave your name on the 5th floor my friend. I hope the rest of your summer is awesome and we hope to see you back again real soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"hotel"

5
30/07/2016

great staff great location view very clean hotel and room good breakfast The check in betty was very helpful and friendly We arrived at hotel the check in was very smooth Betty was great and we went up to our room and the view was amazing the woman who cleaned our room was extremely friendly and said if anything is not to your satisfaction let me know she waited outside the room for our response, All the staff at the hotel were friendly talking to us said if we needed anything let them know they went out of their way to offer suggestions for attractions and restaurants in the area. We had a peaceful nights sleep The breakfast was very good many selections to choose from , the checkout was very smooth Great time for this stay

"Nice !!"

4
28/07/2016

The room was good beds were very comfortable and I loved the view and the location right in the middle of everything !! The staff was very friendly and the restaurant was nice. No complaints at all...

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Awesome! Thank you so much for staying with us, it was truly our pleasure having you as our guests. We hope that your future plans will be bringing you back our way in the near future so that we might have another opportunity to serve you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"BW VA Beach"

2
27/07/2016

This hotel is in a great location and the ocean view was awesome, BUT the room was not that great. It is dirty and poorly maintained. For some reason we were were given a handicapped room. The bathroom was huge, but it was not clean or in good condition. The sink was tiny, had no counter space, and the pipes were exposed underneath. There was no place to put anything in the bathroom. The sink was one with a motion sensor so there was no way to control the flow or temperature of the water. We had to either brush our teeth with hot water or use the shower. We couldn't dry our hair in the bathroom because the outlet was next to the sink and the water would come on when we stood in front of it! Since this was a handicapped room the shower was level with the floor, (no tub) which meant the water ran out of the shower and all over the bathroom floor. They did provide lots of towels so we used those all over the floor. The only thing housekeeping did daily was make the bed and put fresh towels in the bathroom. They didn't clean or even replace any cups or coffee we used. The doors to the rooms are heavy metal which automatically closed quickly so at about 7:30 AM every morning all we could hear was slamming doors up and down the hallways. There was no sleeping in here. It was way too loud. They did provide a complementary breakfast which was decent. The staff at the front desk was very friendly and helpful. We have stayed in many Best Westerns so this was a huge disappointment. I would not stay in this one again.

"Great"

5
27/07/2016

Was the best stay at a hotel in awhile everyone is friendly and very helpful.The staff is out of this world they do a great job at there jobs.Would stay here again when we visit.Keep up the good work!!!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
FANTASTIC!! Thank you so much for your kind words, my staff and I truly appreciate it. I am so glad that you enjoyed your stay with us. My associates and I hope that you will be returning in the near future so that we may have another opportunity to serve you. Please don't hesitate to call me directly when you are ready to make reservations so that I can offer you our repeat guest discount. Yours In Hospitality, Jason C. General Manager

"beachfront"

4
27/07/2016

The best characteristic of the hotel is the location, right on the beach. Also, both to the right and to the left on the beach, the beach was crowded. But in front of the hotel, it was significantly less. Every room has a view of the beach. The hotel is a high occupancy hotel, with a lot of traffic. They keep it clean, but it is somewhat worn. The staff were helpful, efficient, knowledgeable and pleasant. The breakfast was good.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us. I am very lucky to have a kind and caring staff that truly care about each and every guest. We look forward to having you back very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Beach Vacation"

5
26/07/2016

We have stayed here several times over the years. It is the best! They help you, clean rooms, all staff just wonderful. The location great!! Right at the Fishing Pier, the restaurants near are great. We love The Raven!! Also, at this Best Western, the new restaurant Ocean 14 was just super. Must try!!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your most recent experience at The Best Western Plus Sandcastle. I was so glad to hear that you enjoyed your time with us and we hope to have you back again very soon. Best Regards, Jason C. General Manager

"They damaged my vehicle and did not care about solutions"

2
26/07/2016

I would not stay this hotel. The management only cares about your money and not your comfort. They did not explain parking to us and our vehicle was damaged.. They did not care to even discuss solutions which were very minimal but none the less lied about contacting me.

"Best room we have every had!!!"

5
25/07/2016

the hotel is right on the ocean. We had a view of the ocean from two directions and a view of the inlet. The room was much larger than usual and had everything we wanted. The hotel is painted very cute colors. On the ocean side, it is easy to find the hotel after a walk on the beach due to its multi-color blocks. Staff were all very friendly and helpful. We plan on going back again and bringing other family members with us!!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle. It was truly our pleasure having you as our valued guest. We look forward to your return and look forward to meeting more of your wonderful family. Yours in Hospitality, Jason C. General Manager

"Great Stay"

5
25/07/2016

I'll sum up my review with the pros and cons; PRO: Great Location Great customer service Near carnival and pier (did I say great location) Hotel is two places to eat and room service Has Beach and convenience store inside hotel Free Breakfast CON: Free Breakfast is not as good as previous years Air Conditioner freezes the person sleeping closest to the unit It's a great Hotel for families and very kid friendly. Great parking also.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so very much for staying with us. We try every day to make sure that everyone of our guests feels like an extended part of our Best Western family. My staff and I hope that you will be returning in the very near future so that we might have another opportunity to serve you. Best, Jason C. General Manager Best Western Plus Sandcastle

"road trip to virginia beach"

4
25/07/2016

Stepping out of the elevator the building seemed old, but entering the room, surprisingly nice. Slept great, very quiet at nite. Room could use more dresser space. Nice location, quieter on the south end and great view of fireworks right from the oceanfront balcony. On site parking garage. Very good service staff. Nice stay

"Summer vacation "

4
23/07/2016

This was the best Virginia Beach hotel we've ever stayed in and we've been going for years. The room was kept amazingly clean, and the breakfast every morning was more than sufficient. There is an Italian restaurant, ice cream shop, and gift shop attached to the hotel. The indoor pool is nice and the workout room overlooks the ocean. A few minor hiccups occurred during our stay. We were told in a phone call prior to our stay that our family's rooms would all be on the same floor, but they were not. The elevator stopped working a few times. The parking garage is very tight, and lastly, we had to evacuate our room due to a fire alarm that was apparently a drill we were supposed to be told about prior to it occurring but were not. Overall it was a great vacation. We will definitely be returning to this hotel.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to write a review about your most recent experience at the Best Western Plus Sandcastle. We were all so glad to hear that you enjoyed your time with us. We look forward to having you back in the near future so that we may have the opportunity to serve you again. Best Regards, Jason C. General Manager

"Pretty good visit"

4
22/07/2016

The staff was phenomenol friendly and professional Shoutout to G Wilson and Jeannette Front desk always helpful Breakfast was good but it no longer had grits and biscuits The room was very comfortable and spacious Location is always perfect

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind words about our staff, we are very lucky to have associates that truly love to take care of our guests. I will be adding biscuits and gravy to the breakfast buffet very soon so that the next time your plans bring you our way they will be waiting for you. Have a great rest of the summer and don't hesitate to contact me when you are ready to make reservations. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Helpful Staff"

4
22/07/2016

Really helpful staff, went out of their way to make our stay a great one. More than once we needed assistance and the staff was there to help right away. Our only complaint would be that the hallways were very warm and where you ate breakfast and the fan in the bathroom did not work that well and it was very hot and steamy. The free breakfast was really great, lots of variety. for all kinds of taste.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I appreciate your statements about the heat in the breakfast area, we are working on adding some additional AC units up there. I was very glad to hear that you enjoyed the selection for breakfast, we are trying to make it the best at the beach. I hope your plans will be bringing you back our way in the near future. Yours in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Girls Trip"

5
20/07/2016

We enjoyed our stay at this motel. The staff is very friendly and helpful. Kena with housekeeping is the best. She always had a smile on her face and a kind word every time we saw her. Wifi was a little slow at times. The elevators were slow but the hotel was packed. The location was nice and close to the beach and to all the attractions. We will visit here again .

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so glad to hear that you enjoyed your stay with us and we certainly look forward to your return. Have a great day. Jason C. General Manager

"Awesome experience!!"

5
20/07/2016

We stayed this weekend and had an amazing experience. Friendly staff, clean room, accessible parking etc. We stayed in an oceanfront room and even saw the fireworks from our balcony! We had a little trouble with our room key but the staff went above and beyond to make sure we were taken care of. We will be back for sure.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
What a fantastic review! Thank you so much for sharing your experience with us and with the rest of the world. I was so happy when I heard that you enjoyed your stay with us. My staff and I hope that you will be returning in the near future. Looking forward to your return. Jason C. General Manager

"Great Stay"

5
19/07/2016

Stayed here the week of July 17th. The staff was great and always to my beck and call, room was clean and comfortable. Balcony was clean as well. I will come back again! Their renovations really give an uplift to the hotel. The hotel is close to the beach and right on the boardwalk. The room also comes with a microwave and refrigerator which is great for snacks. This hotel is worth staying at.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
What a great review! Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your stay with us and that you found our staff to be accommodating! Please don't hesitate to contact me directly the next time you plan on coming our way so that I might have the opportunity to assist you with the reservation process. Best Regards, Jason C. General Manger

"Nice Hotel "

5
19/07/2016

Very nice hotel right on the beach. They have a parking garage which is a pretty tight squeeze so it's best to walk or ride the trolley if you are staying local. The rooms are a pretty decent size but the bathroom is my only complaint. Way too small!! The balcony is a good comfortable size with a great view of the pier and ocean. Overall, I would return to this property great staff and very good location.

"Not bad, not great"

3
19/07/2016

All in all, not a bad hotel; just a few quirks it needs to work out. The hotel could use more elevators and a bigger pool for those who may want to take a break from the ocean but still enjoy the water. There was a massive crack in our toilet in room 312, so I highly recommend not getting this room. The bathroom was small and the sink was outside and in the actual room. However, the breakfast was good, beds were comfortable and clean, and the staff was nice and helpful. For those who are into fishing, BW Sandcastle is right next to the pier. Not the worst hotel experience I could've had by far, and I wouldn't mind going back at all; it just wouldn't be my first choice.

"It was an awesome stay"

5
17/07/2016

My family and I stayed in the hotel from July 13-16, 2016. It was a very slow start since it rained the first day. In the second night it was still going slow. The hotel was wonderful. The breakfast was great and the front desk staff was really great. A bit expensive but overall it was a great stay. I was greatly impressed by Karen. She was such a great person. She was more than a housekeeper she was what made my stay super great. I'm in the hospitality business with another chain and I consider myself a master in my craft. Then I met Karen. She showed me and my family such superb service. She was excellent. She went above and beyond to help me salvage my vacation. Karen is an asset to her company. Sometimes we have hidden precious diamonds in our staff that we don't even know we have. Karen is what I call a perfect associate. My family and I thank you.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Firs and foremost I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. I would also like to thank you for taking the time out of your busy schedule to share your thoughts about your stay with us. I have already met with Karen and I thanked her for treating you the way she did! We are trying to become #1 on Trip Advisor and I believe we are well on our way. Yours in Hospitality, Jason C. General Manager

"Clean, ocean view, great customer service."

5
17/07/2016

My family of 4 decided instead of our normal day trip to the beach we'd splurge and get a room for a night so we could spend the next day at the beach as well before driving home. We tried this one before aT another hotel and it was not a plesson experience. This trip was such a pleasant surprise! The staff members were all friendly and courteous. Our room was very clean and comfortable. It was a little small but we did not spend much down time in there other than to bathe and sleep (I'll take clean over bigger in size any day). The ocean front view from the balcony was amazing. We made one call to the front desk for extra towels and we're brought them within minutes. Our reservation included free breakfast which was decent. My twelve year old girls wanted to go to the indoor pool but we just didn't get around to it. At check out since the front desk knew we were staying at the beach for the day before heading back, they told is if we needed to use the restroom on the lobby floor we were more than welcome. We also were allowed to stay parked in their lot across the street. Great customer service! We will definitely be back for our next visit to VA Beach!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time to share your thoughts regarding your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was very glad to hear that you enjoyed your time with us and we can't wait to have you back so that we can take care of you and your family once again. Best Regards, Jason C. General Manager

"Very nice modern hotel"

5
17/07/2016

We enjoyed our visit greatly at this very clean modern hotel. The staff was wonderful. They were always pleasant and helpful. They even called to be sure we didn't need anything. The breakfast was good. We enjoyed the fact that the staff greeted u every time they saw you.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing to stay with us here at The Best Western Plus Sandcastle. It was truly our pleasure having you as our valued guest. I hope that you will be returning in the near future for my staff and I would really love the opportunity to serve you once more. Please don't hesitate to contact me directly the next time you are ready to make reservations, I would enjoy personally assisting with the process. Have a wonderful day, Jason C. General Manager

"beach boardwalk hangout"

5
17/07/2016

The best location for fun on a budget. Love the indoor pool and exercise area. Even with rainy forecast you will enjoy your stay. Our room was cozy. We loved sitting out on the balcony in our outside living space. We took advantage of our microwave and had great family time out under the starlight.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
I can't thank you enough for taking the time out of your day to share your thoughts about your most recent trip to The Best Western Plus Sandcastle. I was very glad to hear that you enjoyed your time with us. I hope your plans bring you back our way very soon. Have a great rest of the summer and you know whom to call the next time you are ready to hit the beach. Yours In Hospitality, Jason C. General Manger

"BW Sandcastle beachfront hotel in Va. Beach"

4
17/07/2016

This hotel was a very reasonable price for the summer season. All of the rooms are ocean front and have balconies. It is easily accessible to the boardwalk. They had fireworks on the beach on Sunday night which were easily seen from the balcony. There are several restaurants and local shops nearby the hotel. There is a parking garage at the hotel as well with access to up to the 5th floor which made bringing in luggage easy. The outside doors from the parking garage were supposed to be locked at 10pm but were not, although the hotel seemed to be safe enough. The rooms were clean and comfortable although not luxurious like a 4 star hotel, but had everything that was needed. There was a wonderful complimentary breakfast. I would stay there again.

"Excellent experience"

5
16/07/2016

This was our first stay here and we weren't sure what to expect. We loved it!!!! The staff is so helpful. The bathroom was a little small, but still ok. The only thing we didn't like was the "store" in the hotel that rented bikes and sold various items. The bikes were trash and the employees of the store were very rude. I understand they are not part of the hotel, but just wanted to put that in here. We will definitely be staying here again!!!

"Ocean view on the south end"

3
15/07/2016

This hotel is located on the south end of Virginia beach and has a spectacular ocean view. During the course of our stay we learned that the south end of the beach is the older end and this hotel reflected it. The staff were generally helpful and courteous. Housekeeping called our room a few days into our stay to see if we needed anything. We had the do not disturb sign up and they were apparently unaware that we had traded our dirty towels in for clean ones. Lobby coffee was good though they did run out of cups during the course of our stay resulting in a switch to a paper cup that was hot to the touch and without a skirt making them almost unmanageable for traveling to a room on the first floor. I was surprised that water was not offered given the Virginia heat and tendency for people to become dehydrated. Breakfast was ok alot of reconstituted items. Surprisingly there was no bacon or potatoes but there were eggs, sausages,muffins, yogurt, and a soy milk which was great for those who need it. The light switch was a concern - the bulb was laid over on its side. We straightened it and did not use the light. Every time you turned the tv on it was snow. We called the front desk on arrival and a gentleman was quick to arrive and assist us. It didn't fix the problem permanently but it did teach us so that we could fix it when we wanted to watch tv. The pool was 5-6 feet and designed like an exercise pool. They did have a baby pool and outdoor seating which was nice. Thank you very much we enjoyed our stay.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about our Best Western Plus Sandcastle. We like to use the reviews we receive as a tool to help improve upon both the product and service we offer our valued guest. I really appreciate your candid remarks and I will be sure to use your review to help us get better. Thank you so much for choosing to stay with us here in Virginia Beach. Best Regards, Jason C. General Manager

""We Love the beach""

5
14/07/2016

this was our first trip to Virginia Beach our family love it. Great hotel "beautiful" we have never stay in oceanfront rooms so clean. Betty at the front desk was great. the housekeeping staff do a amazing job compared to other hotel......super, super, vacation.. booking again this summer. "thank you Best Western"

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your stay with us. We know that there are so many choices when it comes to picking a hotel and we are so grateful that you decided to stay with us. We hope that you will be returning in the near future so that we might have another opportunity to serve you again. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"happy both visits!"

5
14/07/2016

Our 2nd time staying here - very pleased! A little spendy for me, but you get a beachfront hotel which is key when lugging all of the beach gear down to the beach. We like the complimentary breakfast, also something we look for in a hotel for convenience. Always something for everyone there. Love seeing the dolphins swim by from our balcony! Also, ventilation in the bathrm is nice to get that humidity out after a shower!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle where we are creating memories one guest at a time. I was very happy to hear that this was your second time with us and we hope that you will be returning for your third trip very soon. I hope you have a wonderful rest of the summer and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Fabulous Beach Trip"

5
13/07/2016

Our family's first trip to Virginia Beach and we love it!! This is the cleanest oceanfront hotel I have visited!! The staff were all courteous, helpful, and knowledgeable. We got excellent restaurant recommendations from them. So so clean and we were directly on the beach!! The housekeeping staff did a phenomenal job daily!! Super thanks to Maria and Karen for being so friendly and professional!! We even extended our stay at the last minute.... And Becca & Alivia at the front desk helped make that happen. Great choice for a family vacation. Clean rooms, reasonable rates, an inexpensive gift store/shop!! It has everything!!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Fantastic! Thank you so much for taking the time out of your busy day to help us spread the word about or wonderful hotel and staff. We truly take pride in how we treat our guests and we want every guest that walks through our doors to feel like a part of our extended family. All of my associates read our Trip Advisor reviews and I know they all appreciate having their names mentioned! We look forward to having you back with us soon. Best Regards, Jason C. General Manager

"First time visiting and we loved it!"

5
13/07/2016

This was our first time staying here and it was amazing compared to other hotels that we've stayed at in Virginia Beach. In a very convenient area with shops nearby as well as right at the Pier and amusement park, All staff was super friendly, breakfast was good with a good variety of food choices, indoor pool and tanning deck was nice. Our room was beautiful!..full size fridge,comfortable beds,beautiful view of the beach and the pier from the balcony(as pictured),VERY CLEAN, awesome bathroom with built in shampoo and body wash dispensers on the shower wall and double sinks. We will definitely be booking this hotel again for our vacation next summer!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
What a lovely review! Thank you so much for your kind words and for sharing your experience with the world. I was so glad to hear that you enjoyed your stay with us! Please don't hesitate to contact me the next time you come to Virginia Beach so that I might have the opportunity to personally assist you with the reservation process. Yours in Hospitality, Jason C. General Manager

"Too pricey"

4
12/07/2016

This hotel was nice, the lobby, and rooms have been all redone and up to date. The location is on point, everything is in walking distance. The breakfast was awesome till you bit down into a rotten apple, not happy at all! Then you go and buy some water and put in your fridge, to open it up and have a horrid smell come hit you in the face and smell up the whole room, which I complained about and baking soda was brought up right away! Then you go and get in the shower after a long day at the beautiful beach to find that the maids didn't leave you any towels, which they did bring up after a while! But then your in the shower and go to get some of their dial yogurt soap to only realize it's empty! Yes these are little things, but your paying a lot of money to stay here...these things to needed to be corrected. ....On another note. ..this hotel is a perfect location, the beach is right there, everything is walking distance!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing to stay with us here at The Best Western Plus Sandcastle, it was our pleasure having you as our valued guest. I was very disappointed to hear that you did not receive the superior guest service that we try to deliver each day to every guest. I hope you will consider giving us the opportunity to win back your business. Please feel free to contact me via email or telephone the next time your plans bring you our way. Best Regards, Jason C. General Manager

"excellent staff"

5
12/07/2016

staff is excellent hotel is very clean great full breakfast right on the beach close to shopping and aquarium fishing everything you need is really within waling distance. very nice indoor pool and full gym

"Great!!!!!!"

5
12/07/2016

We stayed July 11-12 on our vacation. We were able to check in early 2 hours before check in time. When we unloading our car Alfonso came and helped unload and went to get a cart. He then went to the room with us and unloaded with a smile on his face. He was also very informative about the area. Everyone at the hotel was very friendly. The views from the hotel are great. Would definitely stay here again recommend to anyone.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
AWESOME! Thank you so much for taking the time out of your day to share your thoughts about our Best Western Plus Sandcastle. We are so glad that you enjoyed your time with us. The next time your plans bring you back to Virginia Beach please give me a call directly so that I may offer you our repeat guest discount. I hope you have a wonderful summer. Yours in Hospitality, Jason C. General Manager

"Excellent for the money and customer service satisfaction:"

5
11/07/2016

You get what you pay for, compared to others of same type, more for your money. Clean, modern, all ocean front , free all you can eat breakfast buffet each day. Located in a great area. Shopping and restaurants of all types and at the hotel within walking distance. Above all, exceptional customer service from the front desk,maintenance personnel and house keeping. All, go above and beyond to make you feel important. I will be going back, for sure in 2017. Make sure you contact these individuals,Alivia,Betty,Becca,Brittani, Penny,Charlene and Phyllis at front desk. Greg and Paul in maintenance. These individuals are respectful and will help you in anything you need.

"Great Location and Nice Place!!"

5
11/07/2016

This hotel is situated at a perfect location on the beach, with the fishing pier a short 5 minute or less walk. I stayed with my wife and two young kids and it was very convenient for the beach and ice cream and restaurants nearby. There was also a traveling carnival which was great for the kids as well! Very clean hotel and newly renovated!

"A Nice Hotel to stay in VA Beach"

4
11/07/2016

People were excellent, Their amenities are better than good. I would rate it excellent if not for the size like the gym. The free breakfast was better than other hotel I stayed in Va Beach beachfront. The indoor pool is kind of small not your typical pool size the size and shape are not enticing for adults to play with their kids. This is the only downside to our stay. The room we are in is the suite so it was very roomy. We even have a stair that lead to another part of the room which serves as a kitchenette. Parking is plenty. We did not find any difficulty looking for open spaces. The only thing you need to keep in mind is the height restriction - it is only 7ft. If you have luggage carrier on top of your suv or van it will not go through. Lobby was very nice and airy. It even have a connecting resto and bar next to it. They have free coffee too by the check-in area. There is also two stores within in the building that is accessible to guest. You can't miss it as it is in the passage through the boardwalk exit. If you want to get a nice view of the 4th of July fireworks this is one of the best seat in the area. You can watch it from your balcony.

"Nice, clean ocean view hotel at a reasonable price."

4
10/07/2016

We stayed for three nights at this hotel and the stay was very nice. The hotel and the rooms were very clean and updated. The bathroom was small though. The hotel is in a great location. Compared to other hotels that I priced that had ocean view, this hotel was less expensive. It also had a nice deck area by the pool to relax.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to write a review about your most recent trip to The Best Western Plus Sandcastle. It was truly our pleasure having you as our valued guest. I hope that you will be returning in the near future so that we might have another opportunity to serve you. Best Regards, Jason C. General Manager

"Beachfront room"

4
08/07/2016

We stayed here last year and went back again this year. The beach front location is great not as crowded. Pictures from our balcony. Staff is very friendly. Room had great views. They changed the breakfast set up. Staff there not really unorganized. Went to breakfast at 815 or so. Most of the containers empty. Had to ask staff . The staff was trying. By the time I waited in line the hot food it was empty again. I would stay again. NICE PLACE

"Child attractions!!"

4
07/07/2016

I stayed in a standard room with an ocean view. Not a bad hotel for the activities around... walking on the pier, going to the kid's amusement park, or getting something quick at the convenience store located in the lobby. I loved the fact that the shower had a dispensing shampoo/conditioner and body was instead of the small hotel bottles.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle where it is our goal to provide our guests with memories to last a life time. I was very happy to hear that you enjoyed your time with us and found our location to be very convenient. I hope that you will be returning in the near future. Best Regards, Jason C. General Manager

"Very Pleased!"

5
06/07/2016

I was very pleased with the way Charlene & Penny accommodated the needs and requests of our family. The customer service was great! It was a pleasant stay. The only thing we did not like was the smell of the suite. The room smelled like someone had previously smoked in the room. Of course this is not the hotel staff fault so I will not take away from the professional staff that I encountered during my stay. Everyone was very pleasant and friendly. I would recommend this hotel for the location, the friendly staff, and because the hotel was clean. Enjoyed it! You will too.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
What a great review! We truly appreciate your kind words! Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle. Please don't hesitate to contact me directly the next time your plans bring you our way so that I might have the opportunity to personally assist you with your reservations. Yours in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Home away from Home"

5
06/07/2016

Great place ocean front to stay at the beach. Friendly staff, good food. Clean rooms, is access to parking and rooms. I would recommend this hotel to family and friends. Great for business or vacation time.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for sharing your thoughts about your most recent stay at The Best Western Plus Sandcastle. It was truly our pleasure having you as our valued guest. We hope that you will be returning in the near future so that we might have another opportunity to serve you. Have a great weekend. Best Regards, Jason C. General Manager

"The only place our family will ever stay while in VA beach!!!!"

5
05/07/2016

This is by far one of the best hotels we've ever had the pleasure of staying at. The hotel staff was very nice and courteous. They made sure that any request was fulfilled in a timely manner. The whole facility was very clean, and well kept. The location was perfectly in-between all the things VA beach has to offer, so driving wasn't an issue. everything was in walking distance. It's located right across the street from the amusement park. All in all, I give this hotel 3 thumbs up!!!!!!!!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle. I was so glad to hear that you enjoyed your time with us. We are very honored and flattered to know that your family will not stay anywhere else but with us. That is the most awesome statement ever. Thank you so very much. Best Regards, Jason C. General Manager

"July 4 vacation"

5
05/07/2016

We traveled to Virginia Beach planning on staying with a relative. After arriving at the beach we decided to see if we could find a room. It was July 4 so we were a little skeptical. I found Best Western Sandcastle online and booked our room for the night. After seeing our room and how nice everything was we decided to stay an extra night! It is a fantastic place to say with great views. The staff has been wonderful also. We will definitely be coming back!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to write a review about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle Hotel. I was so glad that you enjoyed your stay with us. I hope that you will be returning in the near future. The next time you come our way please don't hesitate to contact me so that I may be able to personally assist you with the reservation process. Yours In Hospitality, Jason C. General Manager

"Great Place to stay!!"

5
05/07/2016

This was our second time staying at this hotel. It is perfectly situated on the beach, every room has an ocean view. The staff was very helpful with a quick check in and replacement of the remote control for the TV as my son needed to wind down after a long ride in the car. The location is right near the fishing pier if you fancy that. Two years ago the breakfast that was provided, had a bit more variety, than what was provided now. But, overall the stay was still a great experience and allowed for the family bonding on a great vacation.

"Great"

5
04/07/2016

Great hotel with an excellent location. Room was very comfortable and clean. Food at breakfast was great. Friendly and helpful people work here. All additional attractions are in a walking distance. We plan to return next year.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to write a review about your most recent trip to The Best Western Plus Sandcastle, it was truly our pleasure having you as our guests. We look forward to your next stay with us which we hope is very soon. Yours In Hospitality, Jason C. General Manager

"Friends trip"

5
03/07/2016

Awesome views, comfy beds, clean rooms! Very upscale and great service! Nice carpet, real granite shower and counter. Every room has beautiful ocean view. Wish the indoor pool was a little bigger. Good for family vacation! Nice little gym

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
What a great review! Thank you so much for helping us spread the news about our wonderful hotel. Please don't hesitate to contact me the next time you come our way so that I might have the opportunity to personally assist you with the reservation process. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"A Great Relaxing Stay"

4
03/07/2016

Excellent location and view from the Balcony. Great staff at the Front Desk Really a pretty peaceful site with lots of access to activities both day and night. Being right on the ocean is amazing. A good relatively central location on the Boardwalk.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your busy day to write about your most recent experience at The Best Western Plus Sandcastle. I was so very pleased to hear that you found our staff friendly and accommodating. It was our pleasure having you as our valued guests and we look forward to having you back in the near future. Best Regards, Jason C. General Manager

"Great location!"

4
03/07/2016

We stayed here for a week, there were 4 of us in the room and it was comfortable. The room was oceanfront and it was on the 3rd floor. Gorgeous views! The staff is very friendly and courteous. Our room was clean and they had body was and shampoo in the shower dispensers. We requested an extra blanket and it was brought to the room very quickly. The breakfast could use some improvements. The coffee was watered down, the pastries were stale and there is not a waffle maker. The parking area was tricky, the spaces are very small so if you are bringing an SUV be prepared. It was nice to be able to park in the parking garage and go straight to the floor you were staying on without having to take an elevator or go through the lobby each time. I loved that the stairs are open and right next to the elevator so I could take the stairs easily and not have to wait on the elevator.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle. It was truly our pleasure having you as our valued guests. Thank you for taking the time to write a review for us. We use all of our reviews as a tool to help us improve upon the service we provide to our guests. Please don't hesitate to contact me in the future if I may be of assistance. Warm Regards, Jason C. General Manager

"Another good vacation"

4
03/07/2016

Kudos go out to front desk staff members Betty and Alivia. The housekeepers on the 8th floor during our stay were Anezka and the girl who worked with her, unfortunately I didn't get her name. They were amazing! Nice, professional, some of the best I have had the pleasure of dealing with. These girls work hard. I hope Best Western knows what good workers they have in these girls.

"Fell short of my expectation"

3
02/07/2016

I like Best Western hotels but this one did not meet my expectation. The hotel honored my request for higher floor though I did not enjoy the view because of the pier. Breakfast was good with variety to choose from.

"Great hotel right by the pier"

4
30/06/2016

We really enjoyed our stay here. The staff was nice and accommodating. Our first night our a.c. unit was knocking really bad. We called the front desk and within about 30 minutes Al was knocking at our door with a brand new unit. He swapped the units and the rest of our stay was cool and quiet. The hotel was right by the pier and the small boardwalk amusement park but neither were loud. We were on the third floor and had a great view of the beautiful ocean. Breakfast was ok. Your typical continental with eggs, bacon, sausage, cearls, breads and fruit. No waffles at this one. But it was a good enough selection we thought. The indoor pool was good. Small but never crowded when we were there. Only ladders into the pool which was 4'-6' and there was a smaller baby pool that was about 12" or so. Also very clean hotel. There was always someone mopping in the halls leading out to the beach. We would stay here again.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to The Best Western Plus Sandcastle. I was so happy to hear that you found our staff to be friendly and accommodating. Please don't hesitate to contact me directly the next time you come our way so that I might have the opportunity to personally assist you. Best Regards, Jason C. General Manager

"Rooms are tiny for a family of four!"

3
30/06/2016

The location is really great and the views are amazing! My husband and I stayed with our 2 kids aged 4 and 6 in a 2 queen bed room. I cant count how many times we all got stubbed toes from the bathroom door opening up into the sink area. There was no room to spread out whatsoever. The breakfast had many choices but we were disappointed with the quality. We would have been happy with pancakes or a waffle choice. We were reluctant to take the breakfast to our room since the dining hall was so hot and humid along with the hall ways. Our room was well air condictioned. The laundry room was a disaster. Not only that but there were no change machines to actually get quaters to work the machines. I had to go down to the lobby to get quaters and and detergent. But they didnt have quaters so I had to walk to the store in the hotel and ask for quaters. Not only that but only 1 wash machine and 1 dryer actually worked...I found this out after I put the soap in the bottom of the wash machine. An out of order sign would have been nice. Housekeeping was fantastic! Everyday we looked forward to seeing our rooms sparkle and the housekeeper would even place my 4 year olds stuffed animals neatly on the beds. My daughter got so excited to see that! The front counter staff were very friendly and very helpful. They even printed us directions to a top rated seafood restaurant....Captain Georges buffet was excellent...but pricey! All in all we had a great vaction...but I would pay a bit more next time and go to the hilton without the complimentary breakfast. Also check out the restaurant in the Four points by Sheridan. It had an awesome shrimp combo!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your review and for staying with us here at The Best Western Plus Sandcastle, it was our pleasure having you as our valued guest. I also appreciate the patience you displayed regarding the laundry debacle. We also thank you for your advise regarding our breakfast. We are tightening up our breakfast that we actually just started operating ourselves. (used to be operated by a 3rd party). We hope to see you again soon and I can promise you your experience will be perfect. Yours in Hospitality, Jason C. General Manager

"Hapmton Jazz Festival Weekend"

4
29/06/2016

I enjoyed my stay here as I have in the past. I did not enjoy the breakfast though. Outside of that I had a great time. They would get a better a review if they had a better breakfast buffet with real scrambled eggs and some pancake, waffles & French toast. and offered outside seating as an option

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your day to write a review about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. We hope that you will be returning in the near future. I hope you have a very happy 4th of July weekend. Best, Jason C. General Manager

"Great value, great view."

5
28/06/2016

This hotel is very nice, good location and a true value. The desk clerk was very nice upon arrival. The room was great, decorated nicely and clean. We were close to the conference rooms where the complementary breakfast was served, down the hall from the exercise room and the pool. Right on the oceanfront and a small Italian restaurant on the premises. Lobby is very spacious and complementary coffee and tea all day. We did have a bit of problem with the pass code for the wi-fi as we arrived on Saturday and given a login then on Monday we couldn't log in. When we called the desk on Tuesday we were told it is changed on Mondays. They could have told us that when we checked in but that was just a small inconvenience.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
What an awesome review! Thank you for sharing your experience with the us. We are very lucky to have a super clean and comfortable hotel that is located right by the Virginia Beach Fishing Pier! I am so glad that you had a wonderful time with us. We look forward to the next time you stay with us! Please don't hesitate to contact me so that I might have the opportunity to help you with your reservations. Yours in Hospitality, Jason C. General Manager

"Breakfast, guest services and housekeeping was outstanding!"

5
28/06/2016

Outstanding experience...We felt very welcomed and at home. Their friendly smiles and willingness to meet and exceed our expectation set the stage for a great stay. Julia from housekeeping did an excellent job on our rooms and took the time to answer all our questions and guided us in the right direction to better our stay. If I had any thing negative to say about this hotel is that it is a little over priced.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
This is a fantastic review! On behalf of my entire staff I would like to thank you for your kind words. We were so glad to hear that you enjoyed your stay with us! I am very lucky to have a super caring and friendly staff that I can honestly say enjoy their jobs and making all our guests feel like a part of our family. I hope you will be returning in the near future. Have a great weekend. Best Regards, Jason C. General Manager

"Amazing vacation!!!!!!"

5
28/06/2016

My best friend and I, decided to go to Virginia Beach, because neither of us, had been there. I chose the Best Western Plus Sandcastle, because of the reviews, and because it said each room was ocean view with private balcony. One of the things that most impressed me was, in a few days, it was going to be my best friend birthday, so I called to see if they could put some balloons in our room. I first spoke to Shelby, who called me back and told me, they could honor the request. I could pay for them when I got there. When I called back the night before we came, Alivia, promised to tape a note to the managers door, to make sure, and when I called the day of the trip, Betty assured me, everything was in place and she was excited for us to come. The room was awesome, I could sat on my bed, and see the pier. The balcony, was great! The bed was so comfortable, we had a blast. The location was amazing! When we stepped out the back door, we were a few feet from the water. The shuttles, ran and took you all over Virginia beach. We bought a 3-day pass for $8.00 and rode unlimited. My car never moved from the time I parked, until I got ready to leave.

"Great Family Vacation Spot"

4
28/06/2016

This hotel was clean and comfy!! The check in was easy and we had an oceanfront room with 2 double beds. a hot buffet breakfast was provided and was actually pretty good with several hot options to choose from. Each room had a microwave and mini fridge in the room. The mini fridge was the largest I have ever seen in a standard hotel room and kept our drinks nice and cold!! The view was great and you are right on the boardwalk and steps from the Pier.. only negative was the wifi was not very good at all and traveling with teens that is a must! but we will be staying here again such a great place.

"friendly and kind"

5
28/06/2016

When I called to reserve our rooms they were very helpful . I had a problem with the shower and they corrected it right away. The house keeping even called in the evening to see if we needed anything. The staff and hotel was very clean, friendly and everything I envisioned.

"sales"

3
27/06/2016

I have stayed at lot of hotels, for the price were rob. young man sitting on prep table where food is place. overall the staff is not train to deal with the public. The breakfast was terrible,out four days they ran out of something everyday. The basic, juice,bread and whatever was on the line.

"Great value and right on the beach"

5
27/06/2016

The hotel room was right on the boardwalk and faced the beach. We enjoyed the balcony. The staff is very friendly and professional. Room was clean and spacious. Children's rides were next to the hotel. Great for little ones. Breakfast had a wide variety but the cooked food was not real great. Rooms were quiet and did not hear any of the neighbors. Overall, a great place to stay. Will definitely stay there again.

"Great hotel to stay at."

5
26/06/2016

I had a great stay here. The staff was really respectful and helpful. The room was very nice and clean. I'm going to be staying here again next month. My family also enjoyed staying here. They will be coming back with me.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle. It was truly our pleasure having you as our guests. We also appreciate you taking the time out of your day to write us a review about your stay. Please don't hesitate to contact me directly the next time you come our way so that I might have the opportunity to assist you with the reservation process. Best Regards, Jason C. General Manager

"Great stay!"

5
26/06/2016

I needed a last minute room and booked through TripAdvisor. It took two seconds. Within ten minutes, the staff called and confirmed my stay. They were so incredibly pleasant and helpful. The room was great and location was perfect. It was very clean and exactly what I needed.

"Wont stay again"

2
25/06/2016

Not the cleanest. We had a large 2 level suite which was old, dusty, dirty and unappealing. The pictures are misleading. What really turned me off is that we had a big "water bug" in our suite. Ive been ready to go since then. We called the front desk but she stated she was the only one at the front so there was nothing she could do.

"Overpriced and needs a clean"

2
25/06/2016

We arrived to a blocked taped off reception door, no explanation or directions to alternative door. It's just a set of rooms really, no restaurant no bar. We were advised to eat at The Raven as its clean and friendly, it's grubby and unfriendly in reality. Try the new place that's at the end of the block opposite the Raven, it's a beach style bar, but staff are friendly and the food is good.

"Keefera and Kevin "

5
22/06/2016

Awesome hotel. Front desk Shelby and Betty very helpful and caring. Clean rooms wonderful view from the balcony. Breakfast was tasty. Walking distance to and from gift shops to the fishing pier the trolley was wonderful used it alot. Several great restaurants oceans Eddie ,watermans, the raven ,dough boy's. Would recommend and can't wait to come back.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to write a review about your most recent trip to The Best Western Plus Sandcastle. It was truly our pleasure having you as our valued guest. We look forward to having you back with us again very soon. Best Regards, Jason C. General Manager

"Kevin and keefera "

5
22/06/2016

This was the best stay we have ever had the staff is amazing and will help you in any way possible can't wait till we can go back every thing was rite there great view everything was close and easy to get to had a store and restaurant tite in hotel with the boardwalk on the beach , the first

"Pretty great vacation "

3
22/06/2016

Loved our trip and will definitely be back! The view was amazing and it was so nice to be so close to the ocean. Staff was great and willing to help with anything they could, but we did experience a few problems. First I will say check in was absolute chaos. We had a 45 minute wait to check in because there were only two people working the front desk, when one got frazzled from an aggravated customer and walked out. During our check in they asked for the rest of our payment (which we had already been paid in full through Travelocity) when we pressed that we had already paid it they looked further into it and apologized for not checking on that sooner. When we got to our room I had to call the front desk as it had appeared the sheets had not been changed. They were not able to send someone up right away, but because we were there to see the beach we left and it was taken care of by the time we returned. After all the hiccups, we had a fantastic trip!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle. I hope that your plans will be bringing you back our way in the near future. Please don't hesitate to contact me directly if I may be of any assistance. Best Regards, Jason C. General Manager

"Best vacation in a long time!"

5
22/06/2016

We just returned from a stay at this property on Friday. Everything about it was wonderful. The hot breakfast was delicious every morning with plenty of choices. We loved the gift shop and bike rental shop attached to the property and your walk right out the door to the boardwalk and ocean was fantastic. Our view of the ocean from our 4th floor balcony was amazing. Housekeeping did such a wonderful job tidying our room and the beds were extremely comfortable. When we first got to our room our fridge was iced up and not working and the safe was not working. Within 5 minutes of calling the kind maintenance man showed up, reset our safe and gave us a brand new fridge. I cannot say enough about how kind and friendly all of the staff there was. I have not had that experience in a hotel in a long time and it was refreshing. Parking right on our floor was so handy. We will definitely be back to Virginia Beach and we will definitely be staying at the Best Western Plus Sandcastle.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
What a wonderful review! Thank you so much for your kind words, my staff and I truly appreciate it. It sounds like you really had a great time which makes us all very happy. We try very hard to ensure that each and every guest that walks through our doors has a wonderful time and feels like an extension of our family. We look forward to having you back with us very soon. Best Regards, Jason C. General Manager

"Always a Great Place to Stay"

5
20/06/2016

We stay at the Best Western Sandcastle every year when we go to Virginia Beach, and year after year it is a consistent value. The front desk folks are always pleasant. Parking is usually easy and the lobby area is comfortable. The coffee machine in the lobby is nice for grabbing a beverage either for the way up to the room or on the way out to walk with. The included full breakfast always beats the continental breakfast options at other hotels. Sheets and towels were all clean, no issues with service. Overall they give us no reason to look elsewhere so we keep going there.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to The Best Western Plus Sandcastle Hotel in Virginia Beach. It was truly our pleasure having you as our guests. I hope that your plans bring you back our way very soon so that we may have the opportunity to serve you again. Best Regards, Jason C. General Manager

"Has it all"

4
20/06/2016

The hotel is at a great location and has everything you need will be staying there again. Love the balconies and right out the door onto the beach. like the shops too. The front desk was so helpful in printing us maps and recommending places for us

"Wonderful Family Vacation!"

5
19/06/2016

We had a wonderful stay at Best Western Plus Sandcastle Beachfront! When we arrived, the front desk was very helpful and checked us in promptly. The ladies were very helpful ,if/when we had any questions throughout our stay. Our room on the 9th floor was perfect and our view of the ocean spectacular! Room was very clean and tidy! The housekeepers did an excellent job keeping our room cleaned up and looking fresh our entire stay! Veronica went above and beyond! We Thank You! We did laundry halfway through the week and when we had trouble with the washer, they were right there to offer help and take care of the issue! The only complaint we had the whole time we were there was the temperature in the breakfast room. Was extremely hot and uncomfortable to eat in there. The food was delicious though, we just took it to our room to finish. We will defiantly be back again to stay and spread the word to our family and friends where they should book a room when they visit Virginia Beach...Best Western Plus Sandcastle Beachfront!!!!

"Sandcastle is even better"

5
19/06/2016

We've been staying at the Sandcastle off and on for years. The last time we were there a couple of years ago it was really showing some wear but for the price and location, we love it. Best Western's involvement really shows - greatly needed updates in decor, etc. Clean/friendly helpful staff/good breakfast (except for the eggs) with lots of tables in breakfast area.

"not bad at all"

4
18/06/2016

The staff was so great! room was a little small but good. Very clean! The view was the best, right on the ocean! this was close to everything you need. hallways need to be cleaner but the room was great!

"awesome stay!"

5
17/06/2016

Everything was perfect! Our room was very clean and the staff was very friendly! The breakfast provided really helped our family save time and money! It was fresh and very filling! Couldnt ask fr a better spot on the beach than right at the pier!

"Not bad but..."

3
17/06/2016

Great breakfast and location. Hotel is worn out, bed lumpy and very small bathrooms. The rooms are very cramp. Nice to have the frig. and microwave. People very nice and helpful. Parking garage was tricky to get around in with a van.

"Tired"

2
17/06/2016

This place is unworthy of the Best Western Name, at least the Best Western I have experienced in Europe. From our arrival, where we waited in line for the next available check in clerk, to one of the two lifts going to our top floor room not working, to the sad motel like quality of the rooms, this place needs tearing down and rebuilding. We were just there for two nights and had many things planned away from the hotel or we would have moved. The included breakfast, for which we were given wristband tokens, took place in a conference room where you grabbed what you could with your plastic plate when you could and sat where you were able - I chose to eat out both mornings rather than attempt this again. The pool, which i had imagined to be outside, is small and enclosed.. the whole place felt dirty and unloved and cheap, which at the prices charged, it is not. I felt let down by Best Western as i expected more from their brand. Needless to say I will not be returning.

"Great oceanfront property, nice value"

4
16/06/2016

Great staff (Betty was the best; super sweet, welcoming, knowledgeable, and helpful), love the modern decor and updated appliances in the room, amazing oceanfront view and boardwalk location (located to the right of the pier on the farther end of the strip so the foot traffic and beach population was pretty minimal compared to being dead center of all the action), tasty & convenient free breakfast buffet (eggs, bacon & sausage, hashbrowns, breakfast pastries, fruit, juices milk & coffee). Areas for improvement: No early check-in so the lines were pretty long at 3pm; but the 4 ladies working the front desk worked as quickly and diligently as possible. The oceanfront balconies are amazing but they're really close to the other surrounding balconies so privacy can be limited if you're out there with other neighbors. The breakfast dining area is nice and bright but looks pretty basic in terms of a welcoming/homey feel. There was a big yellow stain on the top layer of my bedding; I don't believe the sheet wasn't laundered, but housekeeping should be more mindful of removing stained linens from rotation.

"new owners"

3
16/06/2016

I have stayed at this hotel before it became a best western. Things were better before, they changed. It took along time to check in. No coffee was available when we checked out. The breakfast buffet ran out of food. Overall, some nice staff but they appeared to be under staffed .Pull out couch/bed was very uncomfortable. Pool was not heated , very cold.

"Smoking and Repairs Never Mix"

4
15/06/2016

We were celebrating our 7th wedding anniversary and very pleased with our room looking exactly as it did online. There was a fresh smell and it was clean. The bed seemed to be awkward and a little uncomfortable. Our view from the top floor was amazing and would have been more enjoyable if it wasn't for the guests below us smoking. The only other issues were at check-in when we I stood at the counter and wasn't acknowledged by the woman standing there but another young lady that came from the office. The other was our floor was being painted and the men were loud and unprofessional. It was still a beautiful stay and possibly worth another try....Maybe.

"Great staff experience!"

5
15/06/2016

We thoroughly enjoyed our stay. We selected this hotel because of the reviews on TripAdvisor. Our room was very clean and the staff was fantastic. Everyone would stop what they were doing when we came into contact with them and smile and ask us how we were doing and offer their assistance if we needed anything. That kind of service for this type of price was such a pleasant surprise. Very happy with this hotel and it's staff. Will gladly return.

"Beautiful view!"

5
14/06/2016

Clean, well decorated room. Room is a bit cramped but very nice. Nice balcony with gorgeous view of the ocean and a fisherman's pier. Parking ramp is a right squeeze but easy access to room. Check in was easy and staff friendly. Hotel is in a nice location.

"Skip this hotel"

3
14/06/2016

Hotel is older. Obvious that attempts are being made to improve, but they are falling behind. One elevator was out the entire stay. Had to wait an eternity for elevator that did work or walk up to 5th floor. One door to parking was broken. Breakfast room was ridiculously hot and worst of all, the sewer pipes from toilet above our room were leaking into our room when room above flushed toilet. Totally gross!!!

"review "

4
14/06/2016

We enjoyed our beach front stay with Best Western Plus Sandcastle. Our room was ver clean. The hotel is kid friendly. We did encounter an issue with a neighboring guest during our stay. We called the front desk, they were very responsive and we received a new room right away without question or hesitation. The staff member that came to bring us our new room key even brought us up a luggage cart. His name was Carter, I was very impressed with his customer service. As I was thanking him he said " when you are on vacation there should never be a problem, and we want our guest to be happy". There could not have been a better response. So everything at the hotel was wonderful except one thing that is beyond their control. This hotel seems to be in the flight path of the military Jett's. While we were there they seem to fly over every 5-10 minutes. It's very loud when sitting on the balcony or in the pool area.

"Friendly and helpful"

4
14/06/2016

This was a last minute trip and we needed an inexpensive place to stay on the beach. I found the Best Western Sandcastle and was pleasantly surprised to find the hotel room clean and the staff very friendly and helpful. I plan to return next year for a longer stay.

"Excellent location with a acceptable level of nosies"

4
13/06/2016

Perfect location with great ocean view. the hotel oversees fishing pier a 9 stores building with inner parking access, very convenient. The formal check-in time is 3pm but reception checked us in around 1pm which is wonderful for my kids preparing for their beach play and changing swimming suits in the hotel room. We were staying at 7th floor, some level of noises came from next door guests or up and down guest rooms. Other than that, we had a pleasant stay.

"Hotel and Staff"

5
13/06/2016

My family and I have created some great memories here and at the pier. This place could never be replaced. The staff and cleanliness is the best. The view from our room was great. I cannot wait for my next visit where they will hopefully have the new shops open across the street.

"Summer Family Vacation "

5
12/06/2016

This was our 5th trip to Virginia Beach, but our 1st time staying at the Best Western Plus Sandcastle Beach hotel. Our stay was fabulous!!! All of the staff was very accommodating!!! Even if we didn't need housekeeping services on a particular day the staff made sure we had fresh towels and the trash taken out. We were slightly disappointed to have a first floor room until we were given a larger than average room at the end of the first floor hall!! For our next stay we will request what is now our favorite room at our favorite hotel!!! Also, the buffet breakfast was wonderful and convenient!!!! One last thing....housekeeping found my Fitbit and are mailing it out to me this week!!!!

"nice place"

4
12/06/2016

found our bathroom not clean and our tv not working at check in, called guest sevices and they had someone there in 2 minutes then fixed the problems. I was impressed with the speed of there response and correction of the problem. Small room but nice, good amenities at hotel, good breakfast, but the inhouse restuarant was not worth our time bad hours bad pizza. Staff was very friendly and helpful in everyway.

"Staff are super friendly and helpful!"

5
11/06/2016

We stayed here with two toddlers this past week. The day we checked in our room wasn't ready because they had two housekeepers walk out, but they offered us a key to access the restrooms and pool. They also Gave us 10% discount without us asking! When we had to bring all of our luggage from the 5th floor garage to the 6th floor where we were staying, two very nice gentlemen automatically jumped in and assisted! The rooms were super clean and spacious. Beautiful view from balcony! I will return!

"Overnight getaway"

3
09/06/2016

"Ocean-view" vs "ocean front" distinction not clear at time of booking. Not sure if beds were queen as listed for our three people. Not a bad experience - breakfast and location were decent - just not quite what we thought we were getting.

"Very accomodating!"

5
09/06/2016

The kids enjoy the pool and the complimentary breakfast was awesome! Rooms were clean and staff were helpful and pleasant. This will definitely be my first choice to stay when visiting Virginia Beach in the future.

"Girls Weekend !"

5
07/06/2016

While I live in the area my friends and I decided to make it a girls weekend and stayed at the Best Western Plus Sandcastle for the Patriotic Festival. We arrived late in the afternoon and while they were very busy the desk clerks greeted us with smiles and quickly got us checked in. We really appreciated the parking garage and the fact that we didn't have to drag all of our things a long distance to reach our room. Once we got to our room we were very pleased. The room and the bathroom were super clean and there were beautiful views of the boardwalk, beach and the pier. There was a lot of activity on the boardwalk from the festival but the room was very quite and the beds were super, super comfortable. This location can't be beat. Right on the beach and close to lots of activities and good food within minutes The staff from top to bottom was accommodating and genuinely seemed happy to help! Will definitely recommend this property. Plans are in the works to come back and stay for the festival again next year !!

"Mrs Carrico"

4
06/06/2016

Maura at the front desk was great. She was very helpful in getting the right type of room. Love the location. Wish there were more king beds available. Parking is across the street. Wish the pool was oceanside.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your day to share the experience you had with us here at The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your stay with us. We look forward to having you back with us very soon. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Beautiful place, great property"

5
06/06/2016

If you are looking for a great place to stay in virginia beach, the Best Western Sand Castle is the place to stay. The hotel is beautiful, facing the ocean. The rooms are clean & quiet. my room was clean, spacious with an access to the pier. The staff was very professional, accommodating, and positive especially Betty & Alivia, everyone was welcoming and service oriented making my stay great. they had great customer service with beautiful smile.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
What a great review!! Thank you so much for your kind words. I am so very lucky to have a fantastic staff that truly cares about our guests experience. We plan to become ranked #1 on Trip Advisor and I do believe we are on our way. I hope you have a wonderful week and that your travel plans bring you back to the beach very soon. We would love to have you stay with us again. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great Stay!"

4
05/06/2016

Very clean hotel! Lobby is very spaciuos and staff attentive and courteous! Bathrooms are little small but otherwise rooms nice. Hot breakfast was good generally speaking, coffee in lobby was better than what was in breakfast area however.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing to stay with us here at The Best Western Plus Sandcastle. It was our pleasure having you and yours as our valued guests. I hope the next time your plans bring you our way you will stay with us once again. I would love the opportunity to offer you our repeat guest discount as well. Hope to hear from you soon. Best Regards, Jason C. General Manager

"oldie but goodie"

4
04/06/2016

Great location, great staff, great parking,.. it's an older hotel with the normal issues associated with an older building but we did not experience any problems. Air conditioner worked great, rooms were clean, new TV, in room refrig. worked great. Ironing board came in handy after air travel.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
I think you've hit the nail on the head with this review. We are an older hotel, but it is clean and comfortable and we try and offer superior customer service. We are want to become ranked #1 on Trip Advisor and I firmly believe the only way to accomplish this is by offering customer service that surpasses the norm for our industry. My staff and I really care about the guest experience and we are trying to build lasting memories one guest at a time. Thank you so much for staying with us, it was our pleasure having you. Best Regards, Jason C. General Manager

"Excellent Hotel Choice on Boardwalk - Great Value!"

5
03/06/2016

My wife and I traveled to Virginia Beach for the first time in May of 2016 and stayed at this hotel. We were very pleased with the friendliness of hotel staff, the hotel location, and a number of key amenities were sought, including free enclosed parking, free Wi-Fi (that stretched all the way out to the ocean), free breakfast, and even free coffee in the lobby 24/7. The hotel was clean and the price was incredibly reasonable. I definitely recommend this hotel!

"Last minute trip"

5
01/06/2016

I brought my children, ages 11 & 13, to Virginia over spring break, 2 nights by Busch gardens and one last minute night at the beach and we absolutely loved it! The staff was very accommodating and helpful, the views of the pier from our room were incredible at sunset and sunrise, the location is ideal for both beach and walking the strip. The room had a full fridge and plenty of room. My kids enjoyed the breakfast options as well. We will definetely plan to be there the whole spring break next year!

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
What an AWESOME review!! Thank you so very much for your kind words and for taking the time out of your day to share your thoughts. We care so much about all our guests and try very hard to make sure that everyone that stays with us has a wonderful time. We look forward to seeing you again very soon. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Staff was so helpful and gave us great customer service"

5
31/05/2016

I would like to thank Penny and Betty for their great customer service. They were very helpful by explaining room location and answering any and all questions we had.Our room was very clean and we loved the room we were in. Penny and Betty made us feel like we made the best decision by staying at the Best Western Plus Sandcastle Beachfront. Thank you Penny, Betty and staff.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
I love reading reviews like this one. We truly believe it's all about the guest experience. We may not have a brand new hotel, but what we offer is a clean and comfortable room with superior customer service. I am so glad that you found our staff friendly and accommodating. I hope you will contact me directly the next time you plan on coming to Virginia Beach so that I may have the opportunity to personally assist you. Yours in Hospitality, Jason C. General Manager

"Great Stay & Location"

3
31/05/2016

The beds were very comfortable and the rooms were very clean. Love the oceanfront view and the fact that it was super close to the pier. It was pricey, but the location made up for it. The staff was very friendly as well.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing stay with us here at The Best Western Plus Sandcastle. I was so pleased to read that you enjoyed your time with us. I am very fortunate to have a staff that truly cares about each and every guest that walks through our doors. We are a family owned and operated hotel which I think truly makes our guests' experience so special. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"A pleasant surprise"

4
30/05/2016

We stayed there on Friday 5/27 Memorial Day Weekend. Many of the basic chains in VA Beach have mixed if not poor ratings, this hotel standout from those. -On site Parking was easily accessible and we had no issue finding a spot. -Front Desk staff was friendly and efficient, clerk even looked up my rewards number without me asking. -All staff interaction was very positive and friendly, They all greeted us and asked if we were enjoying our stay. -Breakfast which was included (served in conference room) Looked like restaurant was closed for reno. Was good for a free breakfast, buffet included scrambled eggs, mini omelet's (pre-made), pancakes, bacon, potato's, sausage. Also typical Danish, bagels etc available. -Pool is inside but doors are open to sundeck, not ideal but hotel is on the boardwalk, so hard to complain. -Room was clean, air was on when we entered room which is appreciated. -Only negative was mattress was in bad shape. I did see staff carrying a new mattress into elevator, hopefully they are updating all. Location- Right on Boardwalk which is great, we prefer being a little further North on the Boardwalk, away from rides etc which are nearby. (No noise and the rides are not on boardwalk but across the street and up a couple blocks, just personal preference). - We would stay here again as long as the price is right. If it gets pricey we would stay in the next level up i.e. Marriot/Hilton etc. -Elevators seemed to always have a wait (busy weekend). The higher the floor the longer the wait.

Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your day to write a review regarding your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I would also like to thank you for choosing to stay with us and for all the great candid information you've shared. We use these reviews as a tool to help us approve upon the service we offer our valued guests. Have a wonderful weekend. Best Regards, Jason C. General Manager

"Great place for a good price on the beach!"

5
30/05/2016

Christy at the front desk started our stay off with amazing service. We are repeat travelers here and will continue to be! Very attentive and helpful! Love the ocean view and balcony, especially from the 8th floor!

"Right on beach, nice rooms."

4
30/05/2016

Check in was a bit slow but the facility was nice and clean. It is right on the beach but at the far end of the boardwalk, about a half mile from the main 'strip'. The free breakfast was good and plentiful. Bike and in-line skate rentals on the first floor. Indoor pool is small but clean. Lots of things to do within walking distance.

"Awesome hotel!"

5
30/05/2016

Can't say enough good things about this hotel! Excellent view, friendly & helpful staff! Very clean! Had the best vacation we've had in a long time, will definitely be back! Front desk & cleaning staff were top notch!

"Friendly staff, rooms: okay; check in a disappointment"

3
30/05/2016

A mixed review. Good: location, *most* of the staff very friendly and helpful, parking included in price. Comfortable beds. Not so good: Check in: had one of the worst experiences at a check in ever. The young lady asked for my ID which I had accidentally left in the car. I offered a wallet full of credit cards and picture ID and I was told: "Nothing happens unless I see your driver's license". Really? There are about 100 other ways to ask politely for my ID. Being a mom, I said "how about a please?" To which I got a snotty teenager "PLEASE" with enough attitude to fill the hotel. Luckily the other clerk overheard and took care of my when I returned with my ID - that surprise, surprise matched the credit cards and reservation. Hallways: All need a good, deep cleaning. The doors to the garage say they are not accessible without a keycard after 10 pm. Not so. We arrived home at 11 pm from dinner and walked right in. Not the best security. Noise: ALL.NIGHT.LONG. Kids on the boardwalk. Kids on the balconies. Kids in the hallways. Apparently no chaperones or hotel security. Breakfast: Not good. Not even worth it. We took one look and went elsewhere. The buffett was only about half full at 8 am. Room: Lock on door to balcony did not work. TV did not work. Clock/Alarm did not work. Check out: Computers down. So I h