Room 1
Room 2
Room 3
Promotion code

Best Western Plus Sandcastle Beachfront Hotel, Virginia Beach

1307 Atlantic Avenue, 23451-3416, Virginia Beach, United States - See on a map
Best Western Plus Sandcastle Beachfront Hotel - Welcome to the Best Western Plus Sandcastle Beachfront Hotel The Best Western Plus Sandcastle Beachfront Hotel is ideally located in the center of Virginia Beach. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The picturesque Best Western Plus Sandcastle Beachfront Hotel welcomes guests with amazing views of the Atlantic Ocean and an array of in-hotel amenities. This 100% smoke-free Virginia Beach hotel invites you to enjoy the heated indoor pool and kiddie pool, the free high-speed Internet and the fare at the on-site restaurant or lounge. We offer a free, full breakfast buffet, complete with make-your-own pancake stations. The property also boasts a convenience store, fitness center and 24-hour front desk assistance. Business travelers and service members enjoy our proximity to Dam Neck Naval Base, Fort Story Army Base and Naval Air Station Oceana. Our business center is always open. Planning an event? We have oceanfront meeting and banquet space available. Every renovated room and suite brings the best of Virginia Beach living to you. The perfect escape can start by requesting an ocean view balcony room. Standard rooms are spacious and come equipped with flat-screen televisions, microwaves, refrigerators and luxurious pillow top mattresses. Suites with desks and sofa beds, multiple rooms and multi-levels are perfect for extended stays. Our renovated hotel is located directly on the world famous Virginia Beach boardwalk. In addition to hitting the waves, the hotel is within walking distance of shops, restaurants and the family-favorite Atlantic Fun Park. Explore the Virginia Aquarium & Marine Science Center, visit the Cape Henry Lighthouse and investigate Virginia's Historic Triangle. Kids love the Ocean Breeze Waterpark and talking to the animals at the Back Bay National Wildlife Refuge. From major holidays at the beach to sporting tournaments at the Convention Center, there's always something happening nearby. We're the closest hotel to the 14th Street fishing pier, and guests are in a prime location to attend annual events like the Neptune Festival and the American Music Festival.

Best Western Plus

Sandcastle Beachfront Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
GreenLeader Gold
 
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 4085 guest reviews
NOTE ISSUED
Excellent
2218
Very Good
1092
Average
414
Poor
186
Terrible
175
REFER TO NOTICE
Business Business
167
Couples Couples
1005
Family Family
1933
Friends getaway Friends getaway
335
Solo travel Solo travel
121
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"5-star value for money at this price point; it's not the Ritz-Carlton, but one and a half is v. reasonable for 2 queens."

5
Daryle A, Montclair, New Jersey 18/05/2022

Just the Ticket A last-minute booking at a great price (ton and a half) resulted in finding this gem on the boardwalk, by the pier. Breakfast, featuring Americana staples, was stocked sufficiently and there was some fresh fruit too. Parking is included and the second floor is ideal for Senior Citizens to gain access to the hotel, sans stairs. Be sure to check in first as you need a hotel key for access from the parking deck. As usual, staffing makes a difference. The team, including Christine and Pam were accommodating as were the Ocean's 14 staff for dinner on the boardwalk itself. Some live music, on a Tuesday night no less, added to what has to be a, for the money, five-star review. Bravo BW+ team. We will see you again.

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for staying with us at Best Western Plus Sandcastle. We are thrilled to see 5-star rating. Also, Glad to see that our staff made your stay enjoyable & will definitely share your review with our hardworking Best Western Staff.

"Best experience"

5
User 17/05/2022

Had a very pleasant experience with all the staff. Betty and Stephanie were very helpful. I had a very nice breakfast. The room was very clean and very close to the beach. I will always stay here when I visit

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you, so much & sincere appreciation, for staying with us at this beautiful Best Western Plus Sandcastle. Glad that our staff made your stay enjoyable. The Five-star rating is sincerely appreciated & it makes our staff greatly appreciated for their service & performance. Thank you once again & hope to see you soon again

"Great location but…"

3
petoskey24, Boston, Massachusetts 16/05/2022

Great location near the pier and very good restaurant onsite, but pretty run down. Sheets torn, carpet smelly near pool area. Crowded breakfast area with powdered instant eggs. Coffee machine in room didn't work. Didn't feel particularly clean. Beautiful beach access and balcony view. Ok for what it was I guess but have seen several nicer best westerns.

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you, so much & sincere appreciation, for staying with us at this beautiful Best Western Plus Sandcastle. Your feedback is greatly appreciated & points noted for the improvement. Please accept our sincere apologies for any inconvenience

"Great Stay"

5
User 16/05/2022

Before I booked this place I did read the reviews mixed reviews overall but I decided to book anyway my stay was wonderful my room was clean everything work the balcony door stick every now and then but no biggie the bathroom is tiny my view from the seventh floor was amazing the restaurant played very loud music as well Pamela at the front desk was very nice and professional Pamela said good morning to everyone that walked by you can tell she loves what she do

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you, so much & sincere appreciation, for staying with us at this beautiful Best Western Plus Sandcastle. Glad that our staff made your stay enjoyable. The Five-star rating is sincerely appreciated & it makes our staff greatly appreciated for their service & performance. Thank you once again & hope to see you soon again

"Not worth the money"

2
User 15/05/2022

Rooms and windows were dirty, Bathroom is ridiculously small. Decent décor and the beds were comfortable. Nice to be close to the 16th street pier but will definitely choose a different hotel next time.

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for staying with us & your feedback greatly appreciated & noted.

"MAC111"

2
michaelcS5509KH, Laurence Harbor, New Jersey 08/05/2022

Virginia Beach Best Western Plus does not live up to brand. Too many issues with first room and manager. We have stayed in countless Best Western properties over the years across the country and this one has to rank near the bottom.

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Dear Michael Caiafa, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 757-428-2828.

"Quick getaway"

4
User 06/05/2022

It's conveniently located and the view was beautiful. The staff were very friendly and helpful. The hot breakfast was your basic breakfast but it was decent. I would love to see non pork items added to these kind of breakfast tho. There's a restaurant and bar connected to the hotel. My only downfall of it all was the bed. Its definitely time for new mattresses but overall the place was CLEAN!

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Dear Atoriaburton Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to see you again soon. If I can be of assistance in the future, please don't hesitate to contact me at 757-428-2828. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Window and pool"

3
jaffholder, Houghton Lake Heights, Michigan 02/05/2022

Could have been cleaner. The pool was not handicap friendly. Im a large man and could not get out of pool because the steps were not installed right and were not long enough. BOTTOM LINE - DONT GO INTO POOL IF YOU ARE FAT...had to use plastic lounge chairs to stand on in water to get out. RECOMMENDATION : Install concrete steps at shallow end with rail to climb out safely.

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Dear jaffholder Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 757-428-2828. Sincerely, Bhavesh Rawal Manager Best Western Plus Sandcastle Beachfront Hotel

"Not at all as the pictures show on-line"

2
User 28/04/2022

The room was not clean. There was blood stains on the sheets in the first room we were in. The second room the sheets did not fit the bed and were dingy. The bathtub was black and the shower curtain looked dirty/dingy. The hotel needs updated or at minimum new mattress, sheets/bedding, tubs abs shower curtains.

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 757-428-2828

"Great Stay!!!!"

5
User 26/04/2022

My family and I are on a road trip just passing through Virginia we stop in Virginia Beach to go to the beach we asked Pamela did she had a room for a family of five and Pamela was more than happy to help us out our room was ocean view had two queen beds and a sofa bed kitchen area but outdated no complaints bathroom was Tiny almost like child size everything was low to the floor they do have breakfast and a in door pool overall the stay was great everything was wonderful

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much

"Terrible hotel"

1
User 26/04/2022

I traveled with my family to this hotel because these hotels are really good but this one in particular was not up to my expectations because the room was not clean, the sofa bed was in poor condition so no one could sleep there, the bathroom floor was broken and It was clean, the sheets on the bed were torn, there were no chargers for the phones as there are in other hotels, the people at the front desk were not friendly at all, breakfast was the same every day, we got tired of eating the same.

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 757-428-2828

"Poor Cleanliness"

2
marciawhite, Russell, New York 18/04/2022

Very disappointed with Best Western. Our room was not cleaned properly, mattresses were of poor quality, sand covered the floor, bathroom walls dirty. The room did not provide for a family of 4. Over priced.

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Dear Marcia Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 757-428-2828.

"Crazy night"

1
User 14/04/2022

Internet not working and nobody from staff help us. We experienced water leaking from selling and hotel manager refused change room. Equipment in room old, not fixed. Breakfast scarce, untasted. General, 1/2 star

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Antonov Thank you so much for the wonderful review.

"Nice hotel, great location, excellent breakfast BUT they tried to overcharge me by $100 for my 1 night stay!"

4
AlisoninVirginia, Midlothian, Virginia 10/04/2022

Stayed one night at the beginning of the Holiday Lights at the Beach. We had a great view of much of the lighted beach from our higher floor room. The room was nice and comfortable, but not fancy. I did not care for the pool area at all. It is quite deep allover and would not be ideal for smaller children. I also found it hard to get in and out of. The hotel lobby was attractively decorated with Christmas decorating in progress. The staff was mostly friendly but I did not like that they never correctly applied my $100 worth of Best Western rewards, the whole reason for my 1 night stay was to use the reward before it expired! The front desk asked me to mail the vouchers to them at check in, which I did and they confirmed. I asked at check out if it went through and was told yes. Once in the car, I am so glad that I took a good look at the bill as the discount was never applied. I wasted a good 10 minutes trying to get it straight and had to go back inside the hotel to do so. I will say the hot breakfast that was included with the room was very nice. They had breaksfast meats, fried potatoes, pancakes, biscuits, and scrambled eggs. I believe they also had juices, coffee, oatmeal, and some whole fresh fruits like apples and bananas. I did like this hotel and would definitely stay there again, but I will watch the bill much more carefully. Oh one last thing. Signs were up everywhere that masks were required yet many staff members did not have them on. I did not want to wear one, but I did since the signs requested it. I have no issue with that, but not fair for staff to not follow it, too.

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Alison Thank you so much. Sincere apologies for the bill mix up but am glad that the front desk staff were able to solve the billing issue.

"Nice Location"

4
User 09/04/2022

Location was great! View of beach was also beautiful. Parking on site was also good. Breakfast could of been better Room floor has some sand... i noticed the properties was a bit dated. Over all good experience. Check in was wonderful Pamela was friendly customer service was amazing as well

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello 984 Autumnm Thank you so much for staying with us at Best Western Plus Sandcastle. We are thrilled to see 4-star rating. Also, Glad to see that our staff made your stay enjoyable & will definitely share your review with our hardworking Best Western Staff.

"Unhappy Customers"

1
jcloutier72, Mount Airy, Maryland 04/04/2022

The hotel and rooms were dirty and did not smell good at all. The restaurant in the hotel was understaffed and not attentive to customers. The hallways smelled. like marijuana day and night. There was trash on the floor in the hallways the whole time we were staying at the Best Western.

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you very much for the feedback. We will sincerely appreciate if you can call the hotel manager to get more facts regarding your stay

"Keep scrolling"

2
User 04/04/2022

There were people smoking on the deck and bugs in the room. I called room service but nothing was done. Ew! I stay with Nest Western all the time this one was gross and offered no help for the big issue

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much

"Housekeeper was a thief"

3
bmfxlo9409, Locust Grove, Virginia 03/04/2022

The housekeeper stole our Nintendo switch and then when we went back after we realized that we didn't packet nobody seem to know how to get in touch with housekeeping or get in their housekeeping closet there was no manager on the property or assistant manager that could help us nobody helped us

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much. Please note that we found your Nintendo Game Machine. Please contact our Front Desk Manager for the same. Sincerely apologies for the inconvenience

"Family vacation"

4
User 02/04/2022

This is not our first time in VA we been here a thousands of times but it's our first time staying at a best western hotel overall my stay was good room was ok breakfast was a nightmare the eggs were burned bacon sausage was over cooked biscuits and gravy was cold I couldn't even eat it I just grab a yogurt cup and orange juice and left I did explain my concerns with Ms. Pamela at the desk and she was very apologetic about the situation she give me and my family some breakfast bags so we could eat Thank You Pamela you was truly helpful

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 757-428-2828.

"Be smart book somewhere else!"

1
Gwielo, Highland Village, Texas 31/03/2022

Upon arrival I quickly learned that what I was personally told (about the "Suite" accommodations) when I made my reservation (live with a BW agent) was not anywhere near accurate but more like a pitch for more money to upgrade. When I went to the front desk to try to rectify the situation I was rudely and dismissively told that there was NO Manager on duty and if I was dissatisfied I could just cancel my reservation (for a fee) and go somewhere else. I called the 800 number for assistance and they told me it could take up to 5 days to review the problem. The furniture in the outer room was dingy and dated. Neither sink would drain. The breakfast buffet consisted of "hot" food that was cold and things like the biscuits were so over cooked that even the gravy would not soften them. Bread was sitting on the counter in its deliver bag. Need I go on? In short, save your sanity and avoid the stress and stay somewhere else!

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Dear Gwielo, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 757-428-2828.

"Great View of Beach"

3
User 29/03/2022

View is killer on 9th floor. Potential is there to be a 5 star but they need to update many things to get to that point. Safe and clean - absolutely. Bed is wore out, minimal decorations. run down and needs TLC. Close to everything close. Staff is great.

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Dear Erin Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"21 years of doing business with this hotel!"

5
everythingphotos, Virginia Beach, Virginia 28/03/2022

I am a Photo Coach helping busy people organize their photo mess! As such, have hosted triannual memory preserving events with 70+ folks here for 21+ years and couldn't think of a reason to move from this location! It truly fits all our needs. The view is breathtaking both from the guestrooms and the conference rooms. These folks are always accommodating as we roll in with everything but the kitchen sink and take over their facility ;) In the rare instances when we do encounter a situation, they are quick to remedy whatever comes their way!

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Trail295397 Thank you so much for staying with us at Best Western Plus Sandcastle. We are thrilled to see 5-star rating. Also, Glad to see that our staff made your stay enjoyable & will definitely share your review with our hardworking Best Western Staff.

"First Time Visit"

5
User 28/03/2022

This was our first time coming to VA and I'm not disappointed with this hotel staff was very friendly and Pamela had great customer service food was good. I enjoyed staying at this hotel. Loved my room. I had a queen size bed. Absolutely loved

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello 984 Autumnm Thank you so much for staying with us at Best Western Plus Sandcastle. We are thrilled to see 5-star rating. Also, Glad to see that our staff made your stay enjoyable & will definitely share your review with our hardworking Best Western Staff.

"Cool Place!"

4
User 26/03/2022

Came here on a school trip. Rooms and balcony were nice, and so was the food. I also have friends who really loved the pool and the beach outside is great. Special shout out for Conrad who came to us in our plumbing hour of need and helped make our stay even better.

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello669sheah Thank you so much for staying at this Beautiful Best Western Plus Sandcastle & sincerely appreciate your feedback. That was so nice of you to compliment one of our staff & will definitely share your review with the hotel Staff.

"Mini vacation"

5
Cindy S, Virginia Beach, Virginia 23/03/2022

The hotel is the only one I will stay at. The rooms are very clean. The linen is fresh. The pool is clean and the outside area is also clean. The staff is phenomenal. They were very helpful when it came to asking about different places to eat and things to do in the area.

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello M/s Cindy Thank you so much for staying with us at Best Western Plus Sandcastle. We are thrilled to see 5-star rating. Also Glad to see that our staff made your stay enjoyable & will definitely share your review with our hardworking Best Western Staff.

"Andrea"

5
User 21/03/2022

Andrea was very professional, she's a people's person. Great communication, explained everything that I needed to know for my stay. She made me feel very comfortable with choosing the best western. She even got one of the other employees to show me a room before I decided on a final decision.

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello We are delighted to heat that you enjoyed your stay at this beautiful Best Western Plus Sandcastle. Thank you for leaving a 5-Stars review. At Best Western Plus Sandcastle, we continuously strive to serve you better. We are glad that my team managed to meet your needs for your enjoyable as well as a memorable stay. Looking forward to serving you in the future!

"This is a good best western"

4
Kelly S, Seattle, Washington 21/03/2022

We stayed here just for a night to visit with a friend and I was very pleased with the stay. The room was spacious, it was clean, the decor was nice and the heater and AC worked properly (this is a huge deal breaker for me in hotels If the fan doesn't work as I need white noise). I would return

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you very much for choosing Best Western Plus Sandcastle for your stay. We appreciate you taking the time out to give us your opinion of your stay. We hope to see you again in the near future.

"Great Hotel and Staff"

5
User 21/03/2022

We have stayed here numerous times. The hotel is in a great location and the staff is always extremely polite and helpful!! We enjoy the breakfast and all the selections. Our room was a really good size and the bed was very comfortable! It is our go to hotel at the Beach!

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & Wow for the 5-star Rating. That really means a lot to us. Once again sincere appreciation from the Staff & the management

"Disappointed "

1
User 18/03/2022

It was horrible actually! The room was Terrible my shower had black mold on it and the room was just gross it wasn't even clean! There were claw marks on our sofa, my sisters roof was leaking all 3 nights! They didn't even offer her another room! They said they fixed it but it kept leaking! No maid service we had to get our own towels and take out our trash. The first time I stayed her years ago it was way better it's a dump now! So disappointed!

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Tiffany Thank you so much for staying at this Beautifull Best Western Plus Sandcastle & I am extremely sorry to learn of your experience. I will Sincerely appreciate if you can call the hotel Manager to address the issues

"Look else where"

1
cheriwade07, Fairfax County, Virginia 18/03/2022

the picture the site gives you are nice but very inaccurate. things are broken in the room. Mine was not cleaned very well has clothes and food left from person before me. Bathroom was gross! Tiles were falling in the bathroom.

"Girls Get Away"

5
User 17/03/2022

Place is Amazing Paige and Pamela was Awesome very helpful and knowledgeable of the Property Pamela. Pamela knew all the spots to eat at thank you I stay at alot of Hotels and go alot of Places this is A Great Hotel and by far one of the Best for the Price Very Clean and Affordable I Strongly Recommend this Hotel

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thanks so much, Menusf We are thrilled as well as happy to see that you enjoyed your time with us. Hope to see you again soon and stay well! Thanks for giving us 5-star Rating Your feedback is sincerely appreciated

"Excellent Service"

5
User 14/03/2022

Andrea, provided me with First Class Service! She is very professional and have a great attitude. My time here in VA was worth the drive. I look forward to staying at the Best Western Plus in Virginia Beach Again!

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello We are delighted to heat that you enjoyed your stay at this beautiful Best Western Plus Sandcastle. Thank you for leaving a 5-Stars review. At Best Western Plus Sandcastle, we continuously strive to serve you better. We are glad that my team managed to meet your needs for your enjoyable as well as a memorable stay. Looking forward to serving you in the future!

"Best western Plus Sandcastle BeachFront Hotel"

5
User 14/03/2022

I like the staff in the hotel. They are very friendly and helpful. The breakfast are delicious. The room is clean and organize. They also have bar downstairs and the beach is just walking distance. I love the amenities that the hotel has to offer. The view from the balcony is amazing!

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you very much for choosing Best Western Plus Sandcastle for your stay. We appreciate you taking the time out to give us your opinion of your stay. We hope to see you again in the near future.

"Nice Visit"

4
ftcoulter, Sterling, Virginia 11/03/2022

The Sandcastle was a very nice place to stay for business and/or pleasure. The rooms were clean and in a very convenient location. I would recommend this for couples, friends trip and/or kids. The restaurants were very conveniently located within the hotel.

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you very much for choosing Best Western Plus Sandcastle for your stay. We appreciate you taking the time out to give us your opinion of your stay. We hope to see you again in the near future.

"Great hotel stay"

5
User 10/03/2022

Best hotel on the board walk . I will be back . Great customer service! Clean rooms . Great breakfast ! Coffee and ice ready. Fun time in the pool . All staff was nice ! I will be back again . See you soon

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, we are happy & thrilled for giving 5 stars. It was our pleasure in having you at this beautiful Best Western Plus Sandcastle & sincerely appreciate feedback. I will definitely share your review with our hotel staff. Thank you once again & see you soon

"Great Location!!!!"

5
User 10/03/2022

Hotel was nice and clean located was great but a lot of stores and restaurants was closed or open at a particular time. Pamela, Roger and Penny was very nice Very professional I asked Ms. Pamela do she know a bunch of places, including Walmart, Apple Bees, Chili's, Outback, TGIF and so on. And she did it was a 30 min. Drive but it was worth it they mall was big and spacious had a lot stores. My room on the 6th was right on the money. They serve breakfast in the morning...the day of check out we had overslept and Ms. Pamela give me a Grab and Go bag Thank You her service alone will we have me coming back

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello M/s Tammy Thank you so much & we are extremely happy to see 5-star rating. It was our pleasure in having you at this beautiful Best Western Plus Sandcastle & sincerely appreciate feedback. I will definitely share your review with our hotel staff. Thank you once again & see you soon

"Excellent place to stay during business trip"

5
Cruiser66358535778, Gainesville, Virginia 05/03/2022

When we have to return to Va Beach on business, we will definitely stay here. Room was clean and comfortable with a beautiful view of ocean. Able to easily use internet. Breakfast was a nice variety of hot and cold entrees, and staff kept stations filled. Pool was clean and inviting, but a bit on chilly side. We so enjoyed going down to the bar in the evening for live music-that was a real plus. And no problem parking on site.

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello We are delighted to heat that you enjoyed your stay at this beautiful Best Western Plus Sandcastle. Thank you for leaving a 5-Stars review. At Best Western Plus Sandcastle, we continuously strive to serve you better. We are glad that my team managed to meet your needs for your enjoyable as well as a memorable stay. Looking forward to serving you in the future!

"Incredible Service"

5
User 05/03/2022

I have always been a Best Western lover. Love the brand. Pamela made my check in so easy and answered all my questions with a smile. Pamela recommended Jumpin Shrimp for dinner which was excellent! The shrimp tacos were amazing”

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thanks so much, we are thrilled you enjoyed your time with us. I am Glad as well as happy to see that our staff made you welcomed as well as give a comfortable hospitality service. Hope to see you again soon and stay well! Your feedback is sincerely appreciated

"Really enjoyed our stay - great staff!"

4
6joannec, Charlottesville, Virginia 21/02/2022

Wonderful and friendly staff, from the folks behind the desk to the breakfast manager to the service people. While the facility itself could use some improvement, the ocean view and balcony were fantastic. The check-in person, Andrea, was so helpful, making everything go so smoothly and starting our stay in such a positive way!

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for taking the time to review the Best Western Plus Sandcastle. We greatly appreciate your kind words about our hotel and staff. I will be sure to share your comments with the entire team to encourage us all to keep up the great work. Thank you again for sharing your feedback with us and we look forward to your return stay the next time you visit Virginia Beach.

"Nice location"

4
User 20/02/2022

This is a very nice hotel. The view from our 6th floor room was fantastic. Check in was easy we were greeted by Ms. Pamela and Ms. Penny parking was free and on-site. There were plenty of towels and the water pressure was great. The room was clean enough and had plenty of outlets. There was a microwave, fridge,coffeemaker, in the room. My one suggestion would be to have side tables on both sides of the bed. We will be back.”

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for taking the time to review the Best Western Plus Sandcastle. We greatly appreciate your kind words about our hotel and staff. I will be sure to share your comments with the entire team to encourage us all to keep up the great work. Thank you again for sharing your feedback with us and we look forward to your return stay the next time you visit Virginia Beach.

"Last minute escape to Va beach"

4
MrXterra, VA 20/02/2022

We really needed to beat the cold and found this hotel for a good price right on the beach, ocean view, indoor pool- sold. Andrea at the the desk got us squared away and we are enjoying the place. It's an older building but suits us just fine, the lobby is nice, on-site parking, halls and elevators are showing their age but the rooms are good for the money at least in the off season-

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for taking the time to review the Best Western Plus Sandcastle. We greatly appreciate your kind words about our hotel and staff. I will be sure to share your comments with the entire team to encourage us all to keep up the great work. Thank you again for sharing your feedback with us and we look forward to your return stay the next time you visit Virginia Beach.

"Great hotel for family and business!"

5
User 19/02/2022

The staff was very friendly and helpful Pamela was nice and sweet. It's a very stylish hotel. The lobby looked great. With a feel that you could have a serious business meeting as well as comfy place to relax. We had breakfast at the hotel. It was great. My families favorite part was the pool. Very warm. The pool is a good size up to 5 feet. This is a great hotel with a lot to do around it. Check it out you won't be disappointed.

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for taking the time to review the Best Western Plus Sandcastle. We greatly appreciate your kind words about our hotel and staff. I will be sure to share your comments with the entire team to encourage us all to keep up the great work. Thank you again for sharing your feedback with us and we look forward to your return stay the next time you visit Virginia Beach.

"Discussing"

1
User 19/02/2022

The room was discussing. Hair ties on the floor , toilet wasn't flushed , stains all over the sheets. Remote had food all over it. The hallway leading up to the room had garbage bags in it like it was garbage day on your street. Was there for my daughters gymnastics comp and this was pure unneeded stress to drive 7 hours and have to find a new hotel. Would never stay at a Best Western again !!!!

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 757-428-2828.

"travel thru virginia beach"

5
User 17/02/2022

As i traveled north i had a wonderful stay at the Best Western in Virginia Beach.Front desk was friendly and efficient and based on my tier I was offered a free upgrade. Breakfast buffet was included.

"Overall a cozy experience."

3
User 16/02/2022

Room is clean. Free breakfast exists. Lounge is warm and cozy. Location is perfect. Ocean front is a big win. Tv was broken but resolved quickly. Parking noise can be heard from our room but negligible. Stingy with parking even when we could observe it was empty for 4 days! Our stay could have been a 5 star experience if wasn't for that. Stop being stingy with parking, we are on the same team. People have gone through a lot the past few years, give a little. Share.

"Nice beach hotel, bad bathroom"

3
rbm444, Fairfax, Virginia 16/02/2022

Stayed here last weekend for a volleyball tournament. Pros: Hot breakfast Large lobby ideal for hanging out with parents Friendly staff Beautiful views right on the beach Large refrigerator Restaurant Oceans was awesome, live music. Front bar quieter and great bartender. Cons: Bring your own pillow! Pillows were the size of a decorative pillow really small. Smell: ours smelled like old bleach Bathrooms: especially 806. If you get this room switch!!! Sliding frost type door with no privacy at all. Ceiling cracked and falling. No toilet paper holder, just sat on the counter. But the worst was the shower, could not turn handle, felt like I was breaking it off. Had to push in and turn...to get water. It is a beach hotel and not a bad one but the bathrooms in the rooms were horrible.

"Excellent Location"

5
User 15/02/2022

We had a fantastic time at Sandcastle Oceanfront Best Western.Great location. Mexican restaurant was outstanding. The staff: Andrea, Tony & Pam were so nice & friendly. They definitely are an asset to the hotel as well as all the staff who work here. We will definitely come back in the future.

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thanks so much, Jet101932, we are thrilled you enjoyed your time with us. Hope to see you again soon and stay well! Your feedback is sincerely appreciated

"Excellent"

5
mtalia2022, Appomattox, Virginia 14/02/2022

Andrea, my check in receptionist was super nice and efficient. She threw in a totally unexpected free upgrade. Two big thumbs for Andrea! Overall a very nice stay in the off season at a very reasonable price.

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Mtalia Hello Thank you for taking the time to review the Best Western Plus Sandcastle. We greatly appreciate your kind words about our hotel and staff. I will be sure to share your comments with the entire team to encourage us all to keep up the great work. Thank you again for sharing your feedback with us and we look forward to your return stay the next time you visit Virginia Beach.

"Just wonderful"

5
User 09/02/2022

My stay was absolutely wonderful I have no complaints my room was beautiful spacious on the 9th floor the sunrise was amazing Thank You Pamela for your hospitality and given us the best room with a great view

Bestwestern Plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello 867 Ninaj, Thank you so much for the review & sincere appreciation for the compliments of our staff.

"Enjoyable stay!"

5
User 08/02/2022

After a very trying holiday season where I lost two people, one week apart, I was devastated and needed to get AWAY! I booked a room in Virginia Beach so I could relax and look at the ocean all day long!!! It helps me to deal with life itself. Andrea at the front desk was very helpful in getting me the ocean view that I desired. Andrea was very professional, courteous, and friendly. Thank you for your assistance.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for taking the time to review the Best Western Plus Sandcastle. We greatly appreciate your kind words about our hotel and staff. I will be sure to share your comments with the entire team to encourage us all to keep up the great work. Thank you again for sharing your feedback with us and we look forward to your return stay the next time you visit Virginia Beach.

"It looks nice but wouldn't recommend"

1
CARMANRHEA, Roanoke Rapids, North Carolina 07/02/2022

But there is no water pressure and you can feel every spring in the mattress. And if you didn't bring a pillow you definitely will need to buy one because the pillows are so flat. The hotel looks really good but the rooms are tiny and you won't get any sleep on the beds. For $183 you should find a different hotel to stay at.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Dear Carman Rhea, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 757-428-2828.

"Best Place to Stay in the Va Beach area"

5
User 06/02/2022

Great location, convenient to anything in the area. The staff was so nice and accommodating. A Big Shout Out to Ms. Pamela Rooms were quiet, upscale and clean. Parking was easy and free! This will be my first choice every time I visit the area!!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello 376 Shelias It was our pleasure in having you at this beautiful Best Western Plus Sandcastle & sincerely appreciate feedback. I will definitely share your review with our hotel staff. Thank you once again & see you soon

"Impressed with the hotel and Pamela front desk staff"

4
User 29/01/2022

Clean, and wonderful customer service Thank you Pamela we checked out today 1/29/22. Absolutely no issues with anything except breakfast could have different variety and better made. Very nice and accommodating, This anniversary trip was more than amazing. The staff made us feel welcomed from the beginning of our stay until the time we checked out. Our room was extremely nice too with a beautiful view . We will definitely stay again.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Irismoses57 Thank you so much for staying at this Beautiful Best Western Plus Sandcastle & sincerely appreciate your feedback. That was so nice of you to compliment us & will definitely share your review with the hotel Staff.

"Frontdesk clerk Pamela was outstanding"

5
User 27/01/2022

Perfectly fine hotel for quick overnight. Bed was so soft it was a bit hard to sleep, Pamela was friendly and helpful, check-in and -out were a breeze, easy parking two restaurants and food delivery, nice location. I would highly recommend this place to stay if you are looking for one in the Virginia Beach area.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for taking the time to review the Best Western Plus Sandcastle. We greatly appreciate your kind words about our hotel and staff. I will be sure to share your comments with the entire team to encourage us all to keep up the great work. Thank you again for sharing your feedback with us and we look forward to your return stay the next time you visit Virginia Beach.

"Andrea is wonderful - Great check in experience!"

5
reginap502, Norwich, New York 26/01/2022

For us the treatment at the front desk is always important. Andrea was very knowledgeable and took great care of us. We were there during off season and we will definitely visit again. This hotel is very lucky to have her. Our room was perfect for us and so clean.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Regina it was our pleasure in having you at this beautiful Best Western Plus Sandcastle Hotel. Thank you so much & sincerely appreciate your stay as well as the feedback. I will definitely share this review with our Front Desk & the hotel Staff. See you soon again

"Brilliant experience"

5
User 19/01/2022

Andrea and Jessica were there at the front desk. They were welcoming and professional as our rooms weren't ready. Promptly they upgraded us to a full ocean view room. They are assets to the company. We will be going back in summer.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for taking the time to review the Best Western Plus Sandcastle. We greatly appreciate your kind words about our hotel and staff. I will be sure to share your comments with the entire team to encourage us all to keep up the great work. Thank you again for sharing your feedback with us and we look forward to your return stay the next time you visit Virginia Beach.

"Best stay"

5
User 15/01/2022

I know check in time is at 4pm Pamela allow me and my mother to check in early we was tried from the long drive her customer service was wonderful the hotel was very nice room spacious amazing sunrise when she told me there was two restaurants located in the lobby of the hotel I was very pleased didn't have to go far told Ms. Pamela we will be back soon

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello CWikman45 Thank you so much for staying at this Beautiful Best Western Plus Sandcastle & sincerely appreciate your feedback. That was so nice of you to compliment our Staff & will definitely share your review with the hotel Staff.

"GREAT Customer service from Andrea at check in!"

5
katinamj, virginia beach, United States 14/01/2022

The room we got was very cozy and clean! Great food options with two restaurants in house. Free hot breakfast with our stay. Decided to extend another night due to how nice the hotel is. They have plenty of Covid friend lounge space.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Katinamj Thank you so much for staying at this Beautiful Best Western Plus Sandcastle & sincerely appreciate your feedback. That was so nice of you to compliment us & will definitely share your review with the hotel Staff.

"New year get away"

4
User 07/01/2022

Good location, Good amenities.Hot Breakfast was not consistently fresh.Parking was good and easy.with access to my floor. restaurant was not open so had to go out for lunch and dinner.plenty of places to eat not to far from property.. overall, would stay again but in summer

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Jerome Thank you so much for staying at Best Western Plus Sandcastle. Your feedback is greatly appreciated as it gives us opportunity to improve our services & correct any issues we go through. Please accept my sincere apologies on behalf of the management & the staff. Hope you will give us another opportunity to serve you. Thank you once again.

"Friendly staff. Dirty rooms"

3
BrendanLG2022, Sanford, North Carolina 02/01/2022

The staff that I dealt with were all fantastic and friendly. The rooms however need to be cleaned better. You can tell they do a very brief sweeping and do not mop the floors. Very dirty. We had open shampoo and soap in our shower when we arrived. The bathroom exhaust fan cover was broken and just sitting on the bathroom counter. The breakfast was great. A good spread of different foods(eggs, bacon, biscuits fruits, waffles etc)

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Brendan Thank you so much for staying at Best Western Plus Sandcastle. Your feedback is greatly appreciated as it gives us opportunity to improve our services & correct any issues we go through. Please accept my sincere apologies on behalf of the management & the staff. Hope you will give us another opportunity to serve you. Thank you once again.

"Great Experience"

5
dillssm, Richmond, Virginia 01/01/2022

We booked the Sandcastle Best Western as a last-minute trip to the beach to just get out of town for a day. With the rising COVID cases, we did a bit of "shopping" to find a hotel that had good reviews for cleanliness and sanitization. The staff at the Sandcastle Best Western did very well in keeping these expectations! The hotel was clean, most especially our room. It also had a great view of the ocean, being right on the boardwalk! The staff was very nice - we arrived early before check-in, but Andrea at the front desk was very kind and checked us in an hour ahead of time. I can't expect this to occur during busy season, but the fact that the hotel staff is willing to be accommodating when they can speaks volumes. We enjoyed this hotel and our interactions with Andrea and the rest of the staff, and will be returning here for future beach trips!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much! That means a lot to us! We are so appreciative of your loyalty and continued business. Thank you so much for coming back to us and for submitting a review! Stay safe and until next time, take good care.

"I love the closeness and view of the hotel to the beach, and shopping areas."

4
User 31/12/2021

I truly enjoyed the housekeeping, maintenance, dinning and front desk staff. They all treated you like you where more than a guess, you were someone of importance. The room, restroom, tv, amenities, and services needed to enjoy your stay was well organize and clean.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you, so much & your feedback is greatly, appreciated. I will definitely share the review with my Superb Caring Best Western Team /Staff

"Perfect family hotel"

5
Wendi S, Bedford, Virginia 27/12/2021

The staff was superb and customer service is top priority. Clean, well lit parking garage or a lot across the street,if you need it. The pool could be a little warmer but it was always clear and clean and stocked with fresh towels. The breakfast had lots of options and the lady serving was extremely friendly!! The entire grounds were always kept clean. Highly recommend!!!!! Jumping Shrimp next door is a great restaurant with great 3-6p deals and awesome servers!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for taking the time to review the Best Western Plus Sandcastle. We greatly appreciate your kind words about our hotel and staff. I will be sure to share your comments with the entire team to encourage us all to keep up the great work. Thank you again for sharing your feedback with us and we look forward to your return stay the next time you visit Virginia Beach.

"Been Better"

4
Brianne A, Gates, United States 23/12/2021

My husband and I stayed for a quick get away. The hotel was clean and the staff were very friendly. At check-in we are normally recognized as being Best Western Rewards members, but this time that did not happen. However, the hot water in our room was not hot, and the wifi is awful. Breakfast was good. Will definitly stay again, just some minor improvements and it would be 5-star.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much. Your feedbacks are sincerely appreciated as it gives us opportunity to improve our service where we lack behind. Thanks for letting us know about the internet & our sincere apologies. See you soon again

"Top Notch Customer Service"

5
User 12/12/2021

Traveling is a major part of my job, so staying in hotels is a norm. I usually get the rushed service during check-in and check out but not in this case. I was helped by Bryant and he took his time in explaining everything to me. When I had issues with my television, he came up (against the Covid letter protocols I signed) and still helped me get it together. When I needed towels and other amenities he was very quick and attentive. He spoke everytime I came down and went past the desk to go to breakfast or to go to the beach. I haven't experienced this type of support in years and I am forever grateful. The hotel is beautiful and the vibe I got was amazing. I have to come back to the area in January and I look forward to this type of service again!! Thank you so much for this experience!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for taking the time to review the Best Western Plus Sandcastle. We greatly appreciate your kind words about our hotel and staff. I will be sure to share your comments with the entire team to encourage us all to keep up the great work. Thank you again for sharing your feedback with us and we look forward to your return stay the next time you visit Virginia Beach.

"Awesome place to stay!"

5
User 11/12/2021

Awesome hotel! I am very picky and they met my standards 100%! Amazing staff and very clean rooms and lobby and an amazing view! I forgot my grandson's gift behind and they shipped it to me immediately. My new favorite hotel when we visit multiple times per year!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for taking the time to review the Best Western Plus Sandcastle. We greatly appreciate your kind words about our hotel and staff. I will be sure to share your comments with the entire team to encourage us all to keep up the great work. Thank you again for sharing your feedback with us and we look forward to your return stay the next time you visit Virginia Beach.

"Great Stay!"

5
User 10/12/2021

Andrea at the front desk was very friendly and helpful with our stat! We arrived earlier than planned and was able to get our parking pass early! Our room was very clean. We would definitely visit this hotel again!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Dear Our Valued Guest Thank you so much for your praises. I am pleased to hear that you were impressed with the gorgeous beach views from your room's oceanfront balcony and also with our complimentary our staff. I will be sure to pass along your kind words to Andrea our Wonderful Front Desk Staff. We look forward to hosting your next beach vacation! Sincerely, Staff and Management Best Western Plus Sandcastle 1307 Atlantic Avenue Virginia Beach, VA 23451

"Fantastic time, great value for your money!"

4
User 08/12/2021

For a hotel on the beach you can't find one this good for the price we paid. The staff is amazing, I don't have a certain staff since everyone we talked to was great. I had trouble with the internet and they did everything they could to help me, nothing worked when in my room only in the lobby. The only really negative would be the bathroom with a very small sink outside the main bathroom, so if someone was at the sink the person in the bathroom couldn't open the door. We had 2 queen beds with a balcony so every morning you could watch the sunrise, beautiful views. I highly recommend this place , everything was really good, we definitely would go back and staff at this hotel. We even extended our visit by a day because we enjoyed it so much.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for your praises. I am pleased to hear that you were impressed with the gorgeous beach views from your room's oceanfront balcony. Sorry for the internet, please call the hotel manager to get more facts. We look forward to hosting your next beach vacation!

"Very Nice"

5
User 29/11/2021

We really enjoyed our stay at the best Western Sandcastle from them on my way walked in the door to the day we checked out wonderful staff always smiling and helpful all rooms are ocean front perfect location. Breakfast could have a little improvement is it but other than that it was a fantastic day

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Dear Laurie Thank you so much for your praises. I am pleased to hear that you were impressed with our front desk staff. Your review is of great help to us as it makes us improve our service & rectify areas needed.

"Customer Service is Amazing"

5
User 29/11/2021

I visited the hotel maybe two weeks ago and ended up leaving my hoodie. I live in NC and Bryant drove all the way here to bring it back to me. I never thought that people would go above and beyond for a guest and I truly appreciated what he did. To me that shows a lot of character and I definitely do not mind continuing my business, especially with him working there being the face of the hotel. Amazing customer service!!!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Dear Terrina2021 Thank you so much for your praises. I am pleased to hear that you were impressed with tthe service provided by our Valued Front Desk Staff Mr. Bryant. I will be sure to pass along your kind words to Bryant and the whole Best Western Team. We look forward to hosting your next beach vacation! Sincerely, Staff and Management Bet Western Plus Sandcastle 1307 Atlantic Avenue Virginia Beach, VA 23451

"Some of the best staff"

4
User 29/11/2021

Upon our initial reaction, our first greeting came from a front desk worker named Andrea. She was super pleasant to work with. She was super friendly and helpful. Our room was overlooking the water which we were excited about. The hotel is located almost right in the middle of the 3 mile ocean front. Location was perfect. So close to shops and attractions. There was an arcade across the street and small eateries throughout. Many were closed for the season, but still places open. Main attractions we're within 15/20 minutes if that. Easy travelling. Traffic though overall in the state of VA was terrible. There were 2 restaurants located connected to the hotel. Both were good. There was a lovely lady who worked there over the weekend who was super helpful and friendly as well. Their breakfast buffet was amazing compared to most hotels. They had a great variety of choices both hot and cold. When you travel with kids, this is a huge plus. Gets the day started off right with a filling breakfast. There were 2 ladies that worked over the weekend at the breakfast shift. They were very friendly as well. Our son smashed a plate and these girls were very quick to clean up the mess and did not make us feel unwelcome. They were efficient working together moving fast to keep breakfast full back and forth from the kitchen. The difference between working the minimum and working beyond the job title. Overall staff were friendly and helpful, but our main shout outs go to Andrea at the front desk, the waitress at Oceans 14, and the ladies during the breakfast buffet over the weekend. They all set the tone for the hotel/restaurant. Our room looked like it needed some minor repairs. We were not there to stay in the hotel so I was mainly concerned with cleanliness. It met clean standards overall. We did not utilize the shop downstairs, but you can rent bikes or roller blades from the store downstairs which is convenient. The pool had a kiddie pool and regular pool, kids loved it since we couldn't swim in the ocean. My biggest and only major issue was I unexpectedly needed to do a load of laundry upon arrival. There was a laundry room in the hotel which is also great, except no way to get change for quarters. Lesson learned to bring quarters to do laundry. Went to the front desk and they do not carry quarters. I went to the restaurant and they round everything to dollars so no quarters available. I was not wanting the go elsewhere out of the hotel for change. So again, staff were helpful to find some loose change and collected.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for taking the time to review the Best Western Plus Sandcastle. We greatly appreciate your kind words about our hotel and staff. I will be sure to share your comments with the entire team to encourage us all to keep up the great work. Thank you again for sharing your feedback with us and we look forward to your return stay the next time you visit Virginia Beach.

"FAMILY TIME"

5
User 29/11/2021

Sorry I had to leave my stay was amazing Pamela and Andrea was very kind nice and sweet check in was quick and to the point room was spacious bathroom a little small view of the ocean was beautiful there was a fire but it wasn't in the hotel it was at the restaurant hotel staff did a wonderful job it didn't ruin my stay and I will be coming back for the Christmas parade

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Dear Our Valued Guest Thank you so much for your praises. I am pleased to hear that you were impressed with the gorgeous beach views from your room's oceanfront balcony and also with our complimentary our staff. I will be sure to pass along your kind words to Andrea & Pamela our Wonderful Front Desk Staff. We look forward to hosting your next beach vacation! Sincerely, Staff and Management Best Western Plus Sandcastle 1307 Atlantic Avenue Virginia Beach, VA 23451

"Unsafe"

1
runner2117, Philadelphia, Pennsylvania 28/11/2021

Stayed 2 nights. Last night, fire at the hotel. Given no notice of fire until in lobby. Pedestrians outside notified us of fire. Fire alarm eventually pulled after in lobby and made our way down (smelling the smoke on way down). Management did nothing. Felt unsafe and no one cared. Do not recommend.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Dear Guest, I am sorry for the Fire Incident you encountered during your stay at our beachfront hotel. I can only imagine how it affected your vacation. You should be able to count on us for a quiet, relaxing stay and I am disappointed that we did not meet our mutual exceptions. Our staff regularly walk the hallways and parking area to ensure that our hotel is clean and quiet. I will make sure to pass along your feedback so we can review our policies. Our Sincere Apologies

"I'd be glad to stay here again."

4
AngusMacTavish0, Commack, NY 24/11/2021

I was surprised at the extremely low cost for an oceanfront room with a balcony. I stayed here two nights mid-week in November. The hotel isn't brand new, but it is well maintained. I think all the rooms on the upper floors are oceanfront. it's free to use the attached parking structure. I recommend this hotel.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
We are glad that we made your stay enjoyable as well as a memorable. Your feedback is greatly appreciated as it gives us opportunity to improve & serve better. Once again sincere appreciation on behalf of the staff & the management

"Virginia Beach Festival of Lights"

5
User 24/11/2021

Brought my daughter to see the Festival of Lights on the boardwalk at the start of the holiday season. Stayed at the Best Western due to the location. But lucky for us, it offered more than the location. The view, off street parking garage, cleanliness, the indoor pool, the breakfast buffet and the staff were incredible. Andrea was so much help too!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for taking the time to review the Best Western Plus Sandcastle. We greatly appreciate your kind words about our hotel and staff. I will be sure to share your comments with the entire team to encourage us all to keep up the great work. Thank you again for sharing your feedback with us and we look forward to your return stay the next time you visit Virginia Beach.

"Nothing says it like a return visit!!"

5
User 23/11/2021

We have made this Hotel our go-to Beachfront Hotel. This year we returned a second time! We LOVE the location, the incredible customer service, and the pride that all of the staff seem to take in their work.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much! That means a lot to us! We are so appreciative of your loyalty and continued business. Thank you so much for coming back to us and for submitting a review! Stay safe and until next time, take good care.

"Birthday getaway"

5
julieanne1200, Syracuse, New York 22/11/2021

Best hotel experience. Ocean view, had the christmas lights on the beach, it was clean the staff was friendly, the food just everything was great.. Definitely recommend & we definitely will be back! Thank you Best Western!!!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much! That means a lot to us! We are so appreciative of your loyalty and continued business. Thank you so much for coming back to us every year and for submitting a review! Stay safe and until next time, take good care.

"Mini vacation"

5
Cindy S, Virginia Beach, Virginia 19/11/2021

This best western is the best place to stay. The rooms are clean, the linens are clean and smell so fresh. The breakfast is great. They have the best breakfast. The food is always hot. The pool is clean. The front desk is great. Always welcomes you with a smile. Stephanie and Andrea are super nice and friendly. Always goes above and beyond to help you.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for taking the time to review the Best Western Plus Sandcastle. We greatly appreciate your kind words about our hotel and staff. I will be sure to share your comments with the entire team to encourage us all to keep up the great work. Thank you again for sharing your feedback with us and we look forward to your return stay the next time you visit Virginia Beach.

"Here to see the LIGHT SHOW"

5
User 19/11/2021

Hotel is very nice the room was spacious but the bathroom was outdated and small couldn't move around the balcony was private and the view was truly amazing Ms. Pamela checked me in she was very nice very professional give me a list of places to eat at Virginia Beach guided and a book full of restaurants and things to do in the area she made us feel welcome and that said a lot about her

"Ok for business"

3
User 19/11/2021

Very friendly and attentive staff. Room was not as clean as I would have liked. Mattresses were a bit soft and didn't seem to be of great quality, but they were fine for a 2 night stay. OK for a business trip.

"Impeccable customer service!"

5
User 18/11/2021

Jessica gave me & my boys the absolute BEST customer service I have ever had at a hotel, hands down! She was extremely professional and also super sweet with my young kids. Her level of service truly went beyond comparison to any others. She was amazing!!!!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Marabu92 Thank you so much & your feedback is greatly appreciated. I will definitely share your review with our Front Desk Staff & happy to see that our staff made your stay enjoyable & as well as memorable one . Thank you so much

"Location Location"

4
User 17/11/2021

Right on the beach and with balconies overlooking the surf, this is a great centrally located hotel. Structure and decor are a bit dated but. Tv and WiFi work great. Parking is covered and safe. Breakfast room is a bit dismal; you can ask for takeaway container and eat on balcony with a view! Beds are comfy and room is quiet at night.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello M/s Lulu382021 Thank you for taking the time to review the Best Western Plus Sandcastle. We greatly appreciate your kind words about our hotel and staff. I will be sure to share your comments with the entire team to encourage us all to keep up the great work. Thank you again for sharing your feedback with us and we look forward to your return stay the next time you visit Virginia Beach.

"For price paid good value"

4
gwlj, Fort Lauderdale, Florida 11/11/2021

For direct beachfront and location, hotel was good for a reasonable price. Halls narrow and dark. Bathroom tiny. Furnishings adequate. Ocean view spectacular. Lobby very nice and restaurants in hotel were good. Not much can be done about the halls and small bath. so just accept an older property and enjoy the location.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much, It was really nice of you to send your feedback as well as appreciating our stay. Your points are noted & once again thank you so much

"Great Service"

4
Jr4209, Washington DC, District of Columbia 05/11/2021

We stayed her for 2 days for a quick getaway. The staff was nice. The rooms were clean and nice. The staff was available for questions and ready to address any of our concerns. The housekeeping went out of their way to make sure we had everything we needed.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much! That means a lot to us! We are so appreciative of your loyalty and continued business. Thank you so much for coming back to us every year and for submitting a review! Stay safe and until next time, take good care.

"I will be back"

5
User 04/11/2021

This is the perfect hotel for a weekend getaway in Virginia Beach! Out of all the venues in the area, I feel like this location is a best kept secret and the hotel offers everything you need if you don't feel like venturing out because of the restaurants. Bryant was able to check me in pretty quickly and he kept us entertained throughout the process. Very funny and very engaging with the guests which is something we don't experience a lot while traveling. Looking forward to returning in the summer!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Brandlaw3 Thank you so much & your feedback is greatly appreciated. I will definitely share your review with our Front Desk Staff & happy to see that our staff made your stay enjoyable & as well as memorable one . Thank you so much

"Vacation"

5
robbiebattle2123, Richmond, Virginia 01/11/2021

Love this place ❤️❤️❤️ always stay here our favorite place to stay oceanfront so nice to sit out on the patio or take a walk on the beach nice restaurant downstairs always visited during our stay 5 star's

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello M/s Robbie Thank you for taking the time to review the Best Western Plus Sandcastle. We greatly appreciate your kind words about our hotel and staff. I will be sure to share your comments with the entire team to encourage us all to keep up the great work. Thank you again for sharing your feedback with us and we look forward to your return stay the next time you visit Virginia Beach.

"Wonderful staff"

5
JahneneT, Colorado Springs, Colorado 28/10/2021

The hotel was clean (if a little older), with a great oceanfront view. Close beach access, and the proximity to so many good restaurants was nice. Excellent customer service! The front desk staff, especially Andrea and Sierra, were very friendly and helpful whenever we had questions. Lovely stay overall, we'd gladly stay again!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello M/s Jahnene Thank you so much! That means a lot to us! We are so appreciative of your loyalty and continued business. Thank you so much for coming back to us every year and for submitting a review! Stay safe and until next time, take good care.

"Love it here"

5
User 26/10/2021

Our fourth time here, and we already booked a room for next September. We always can't wait to get here, to relax and enjoy the ocean. We also love to sit either on the balcony or on a bench on the boardwalk and people-watch; very entertaining. Discovered some new restaurants close by, and we still enjoyed Oceans Eleven, right downstairs. They had plenty of live music, which we liked a lot. The staff was still wonderful and accommodating. Can't say enough good things about them, all of them. We really enjoyed our two weeks here.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello M/s Judy Thank you so much! That means a lot to us! We are so appreciative of your loyalty and continued business. Thank you so much for coming back to us every year and for submitting a review! Stay safe and until next time, take good care.

"Perfect location"

5
User 24/10/2021

Hotel,was not the newest,but but it was clean,and yes a beach side view.Was great location for sunrise pictures on the balcony.Complimentary breakfast was very good.The price was affordable. Very close to a pier.Id be glad to stay again. Bathroom was very small water was hot.Enjoyed my stay October 19 20 and 21 of 1921.I was on a tour bus trip With Diamond tours

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello 878janicef We are glad that we made your stay enjoyable as well as a memorable. Your feedback is greatly appreciated as it gives us opportunity to improve & serve better. Once again sincere appreciation on behalf of the staff & the management

"Benjamin visits Best West Plus"

4
User 24/10/2021

The visit was excellent and the staff was pleasant especially Andrea at the front desk I would definitely stay again it has a restaurant down stairs with store and bar and it was very clean all over the building.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello 911magicm We are glad that we made your stay enjoyable as well as a memorable. Your feedback is greatly appreciated as it gives us opportunity to improve & serve better. Once again sincere appreciation on behalf of the staff & the management

"Great view in Virginia Beach"

4
kanejt, Pittsburgh, Pennsylvania 24/10/2021

We stayed 4 nights here and our oceanfront view was exceptional. Lobby and restaurant were very clean and staff was so gracious. We arrived without a reservation and staff found us a great room. The room and amenities were a great value.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello kanejt We are glad that we made your stay enjoyable as well as a memorable. Your feedback is greatly appreciated as it gives us opportunity to improve & serve better. Once again sincere appreciation on behalf of the staff & the management

"Nice get away"

4
phylisroyster, Oxford, North Carolina 22/10/2021

My room was nice and clean. Check in and check out process was wonderful. Breakfast choices were wonderful but need to lessen the amount of people inside of the dinette room. Overall stay was wonderful.

"Location good-average hotel"

3
Mazziegirl, White Oak, Pennsylvania 22/10/2021

I have stayed at other Best Westerns and this one would be the lowest on my list. The included breakfast was basically same as others but eggs tasted funny and bacon wasn't done right. Rooms were ok but could have been cleaner. Blind was stained with what looked like chocolate. Floors in certain areas were dirty. Took a long time for shower water to get hot. I would choose a different hotel next time.

"Good hotel for a good price"

4
User 22/10/2021

The hotel was clean and comfortable. Water pressure was great. Our fridge was freezing everything and had no knob to turn the temperature down. We called and maintenance was up to our room within 15 minutes. He brought us a new fridge and swapped it out for the old. Very impressed with how quickly the problem was resolved. View was amazing and it was very quiet the entire time we were there.

"Grest stay"

5
User 21/10/2021

Love Ms. Pam she was very nice and wonderful and very helpful very soft spoken help me with all my questions and also asked someone to show me a room and i found the one i like best the hotel is very clean

"Nice"

4
H7278XJmichaelp, Fayetteville, United States 16/10/2021

We have stayed at the Sandcastle several times and we have thoroughly each visit. The staff is friendly, views are great, the breakfast is super. There was a problem with no hot water and the maintenance man said it would require some time to fix it. But it was warm, at least.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & sincere appreciation for Choosing Best Western Plus. We are happy to see that we made your stay enjoyable. Thank you once again from The Staff plus the management

"Melissa"

5
User 15/10/2021

My visit was wonderful..hotel was beautiful inside and out.The lobby area and rooms were very clean and lovely…buffet breakfast was a plus.The staff was was so nice and friendly especially Sierra from front desk.I will definitely visit again.Thank you all for making my visit a pleasant experience

"Best customer service 2021"

5
User 14/10/2021

Stephanie was by far the most helpful and courteous person we have had the pleasure of dealing with this year in a hotel. We travel a lot. On our last night, the elevator stopped working and the maintenance manager immediately went to work to get it fixed. We were very impressed overall with the experience here.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & sincere appreciation for Choosing Best Western Plus. We are happy to see that we made your stay enjoyable. Thank you once again from The Staff plus the management

"Good place for the price."

5
User 14/10/2021

Nice staff and service. Great breakfast each morning! Our room was never serviced while we were there. Had to go get our own towels, washcloths and trash bags and had to sit our trash outside the room door.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Margaret Thank you so much & sincere appreciation for Choosing Best Western Plus. We are happy to see that we made your stay enjoyable. Thank you once again from The Staff plus the management

"Best ever..."

5
User 13/10/2021

I can see why they are the Best Western plus....they are the BEST!!! I can see myself coming back over and over...location is the best...after we parked in the covered parking lot(no extra charge) we were able to walk everywhere we wanted to go...saved money on parking if you could find it...

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & we are glad that you enjoyed your stay. Sincere appreciation for the lovely feedback . At your service we remain

"Pleasantly surprised during stay!"

4
Cindi J, Morehead, Kentucky 10/10/2021

After reading the good, bad and ugly about this hotel, we made reservations anyway! The hotel is in a perfect spot for the boardwalk and pier. The room was on the fourth floor, parked right near entry door, and room, as well. Perfect! Ice machine and elevators worked just fine! Breakfast was surprisingly yummy, as some tend to have funny tastes...plenty to choose from and well stocked (except the waffle machine was broken, but they had french toast and you could make pancakes). Great cold drinks, and hubby liked the coffee. Oceans 14 was great one night (food and service), and lousy on a weekend night (food, service-hideous male waiter, no joke-music waaaay too loud as warned, lol). Music sounded okay from our balcony, lol!! Front desk was great, thanks Jessica! Oh, we had a power flush toilet to some who said theirs didn't flush, fyi. We loved the people watching, dolphin sightings and watching surf boarders from our balcony! We would definately stay at this hotel again!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & we are glad that you enjoyed your stay. Sincere appreciation for the lovely feedback . At your service we remain

"Great views! Right on the beach. Great hot breakfast"

5
MiamiSunshine512, Miami, Florida 08/10/2021

EVERY room faces the ocean and it's right on the beach. You can enjoy watching and listening to the waves crash right from your room with a balcony overlooking the boardwalk. They serve a really tasty hot breakfast (free) and they have 2 restaurants on-site. You pay for parking but it's inside a garage, which feels safer (there's quite a few homeless looking people along the streets and boardwalk in warm weather months). We really enjoyed our stay here. Ask for a room away from the end, the ones closer to 00 are right over the bar which has bands that play loudly until 11pm. (In other words, don't get room 800, 802, 804, etc. ask for the other end of the hotel if you want quiet on the weekend, which starts on Thursdays).

"Not as nice as pictures look"

2
lisarkopp, The Plains, Virginia 07/10/2021

This place was okay but just okay. If you are there for a night and just need a place to lay your head it will work fine. However, I paid good money for an oceanfront room and was disappointed the minute I stepped through the door. The staff was friendly and helpful but the building was old and run down, room was dirty, the bedspread was silky and hair imbedded in it, shower curtain rod rusty, sand on the floor and table. I would not recommend.

"Okay"

3
Sandy K, Georgia 04/10/2021

Basic rooms really nothing special about it, could've been a little cleaner , the fridge didn't work right ( froze all of our drinks) the rooms could use some TLC , Lobby and staff are great. And the location is great!

"Loved"

5
User 04/10/2021

The hotel was in excellent shape, and the room was very clean. We loved that we could step onto the balcony and see the pier from the room- too bad it closed at 8 PM. the balcony was kind of small, but that was okay- it was enough for the two of us.

"Not worth the price"

1
portlander123, Portland, Oregon 04/10/2021

Room was small, dirty and very outdated. Weird oil stains on headboard and table. Barely any space to walk around. Room walls are thin. you can hear noise from hallway. Almost $40 in fees added on to bill including $10 per day for parking even though we were led to believe that onsite parking was included. Breakfast said pancakes but the pancake maker wasnt working. No fruits available at breakfast. Elevator floor tiles were broken. Whole place looked dilapidated. Entry desk had a board saying "trip advisor excellence award"..all I can say is that I was VERY disappointed with trip advisor. Don't waste money on this place. Only redeeming factor was view from balcony and proximity to beach. Restaurant downstairs was very noisy.

"The hotel was dirty and in need of repairs."

2
William M, Belleville, Illinois 29/09/2021

We were on a bus tour and could not change hotels or we would have looked into it. Even the hallway was dirty and had litter. The door to our balcony would not lock, there were places in the bathroom tiles that needed to be replaced. Our room was generally in need of attention. Our friends needed to have a plumber come to their room as soon as they registered. Several others on our bus had to switch rooms because of problems. Talking to other people in the elevator, they could not stand the smell in their room. One of the three elevators was out of order while we were there.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello William Thank you so much & our Sincere apologies for any inconvenience

"Donny A."

5
User 29/09/2021

I had a great stay here. The room was very clean and the view of the ocean is amazing. The staff was very friendly and great to work with. I had to extend my stay and Sierra at the front desk made doing so a piece of cake. I will definitely stay here again when I come back to Virginia Beach.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Donny Thank you so much & we are glad that you enjoyed your stay. Sincere appreciation for the lovely feedback . At your service we remain

"Neptune Festival Weekend"

5
User 29/09/2021

The Hotel is in a great location on the Boardwalk. We very much like this hotel and hope to return in 2022. I would rate the hotel, all the workers (front desk, breakfast staff, cleaning) as excellent. All were extremely courteous, professional, friendly, etc. Thank you Sierra, LaCrisha, Isaiah, Bryant and others whose names I do not have.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thomas Thank you so much & sincere appreciation on behalf of the staff & the Management of this hotel

"Great Get Away Hotel"

5
User 25/09/2021

I traveled off season and found this hotel to be a gem! Friendly staff. Great location for beach access and the view was perfect! Saw some beautiful sunrises and sunsets during from my balcony. Loved the big TV screen and the Free HBO - (binged watched the Sopranos one evening) Would definitely recommend for family and a couples weekend get away! Still thinking about the great breakfast and friendly staff ❤️❤️❤️❤️

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello DDW5744 Thank you so much & we are glad that you enjoyed your stay. Sincere appreciation for the lovely feedback . At your service we remain

"Very Enjoyable!"

5
User 24/09/2021

Came for a funeral not too long ago and stayed at the hotel. Mrs. Penny checked us in flawlessly and quickly and Bryant kept us supplied with all of our needs as we left some things in South Carolina. Sorry if we were a little worrisome! But timely staff met all of our needs and I appreciate them being so caring as to even offering to help carry luggage up because there were no carriers available. I hope you guys ratings go up from 7 to 1 because this was a great experience despite the reason for us coming up!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much. Sincere appreciation & we are happy that we were able to make your stay enjoyable as well as comfortable

"Vacation"

5
User 23/09/2021

Love staying here great view close to the pier cuz I love to fish friendly staff will definitely visit again the beach is clean doors are clean food is good saw a lots of dolphins great fishing very family-oriented place and breakfast is delicious

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much. Sincere appreciation & we are happy that we were able to make your stay enjoyable as well as comfortable

"Couple night"

5
User 17/09/2021

Me and my lady friend came in last night for a one night stay I was greeted by Ms. Pam she was nice and very respectful just a wonderful person overall we love our room its clean and smells very fresh we was just passing thru and needed a place to rest before heading back to NC thx Pam we will be back next year

"Wonderful hotel."

5
User 15/09/2021

Very nice room with a good view of the ocean right off of our balcony. Breakfast was hot and very good. Sierra at the front desk was very helpful and kind. I would recommend this hotel and definitely want to stay longer next time.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Ann Thank you so much & we are happy to see that you enjoyed your stay. It was our pleasure having you at this hotel. We are glad that we were able to make your stay enjoyable Once thank you & at your service we remain

"Avoid staying at this Hotel"

1
rgny2pa, Ephrata, Pennsylvania 14/09/2021

The plus of staying here is that the hotel is on the beach. Despite the nightly parking charge, you don't have to worry about finding a parking spot or feed parking meters. The cons of staying start with the failure of the staff to follow their own COVID-19 rules/regulations. In particular, unauthorized entry by housekeeping compromised the room. The Manager on Duty failed to address this when informed, and suggested using the Do Not Disturb Sign on the door. She didn't realize those don't exist due to COVID-19. Despite signage that face coverings were required, no one followed nor enforced that requirement. Breakfast items were the same everyday. Once again no one followed or enforced COVID-19 policies. The last night of our stay a homeless person gained entry to the building and applied graffiti in different locations. The security of the building is very questionable.

"Very dirty"

1
User 14/09/2021

The fourth hallway was dirty It was dirty the fourth corridors the breakfast area was dirty and it did not have some things that breakfast offers I would not stay here again it seems very dirty it needs a lot of maintenance throughout the Hotel

"Do not stay here"

1
michellelV4148KF, Hofn, Iceland 11/09/2021

This hotel is very mismanaged. If you have a family and want a relaxing stay avoid this place. The hotel is located over a nightclub that blasts profane music until 1 in the morning. The hotel is not clean, while they have COVID-19 signs placed around the hotel it is clear that they are not taking any measures to ensure your safety. My hotel room was poorly cleaned with bodily fluids from previous guest left on the sheets and cups that had been left in hallways so long that maggots had made it their home. The management is rude and will make snide comments to your face when you look to seek help for any problems faced during your stay. If you wish to enjoy your stay in Virginia beach avoid this place at all cost.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Michele Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are sorry to hear that you didn't enjoy your stay & sincerely appreciate your feedback. We will sincerely appreciate if you can call the hotel manager to get more facts regarding your stay in order to improve & correct the measures. Please accept our sincere apologies & hope to see you again Once again thank you very much on behalf of the staff & the management

"Great Oceanfront Hotel"

5
101berth, Mount Prospect, Illinois 10/09/2021

We really enjoyed this hotel. The room was very clean and EVERY staff member from check - in to cleaning was wonderful. We loved our balcony and sitting out listening to the ocean. We also loved to walk out on the beach so conveniently right out the door. The bed was very comfortable. Added bonus ... the jets flying over from the nearby Naval base! Love the sound of freedom!

"Tiny rooms"

3
Aissanne, Montville, Connecticut 08/09/2021

Really wanted to like this hotel because the reviews I read before booking was promising. But I dreaded going back to the tiny room, at the end of our beach days. When we arrived, the lobby looked nothing like the pictures. I was so confused. Pictures of modern seating areas were really old and dingy, very provincial space. The plexi glass on the front desk that they had up due to Covid had printed paper plaster all over it for various reminders to guests. Elevators were also old and basic. As soon as you get out, the hallway is cramped and dirty. 2 housekeeping carts cannot fit the hallway. Our wagon couldn't even squeeze through where a housekeeping cart was. Then you open the room and you have about 11 feet to walk to the opposite wall. It was a nightmare getting our beach wagon in. The partial view was nice. We had 2 double beds and the bed was literally a foot away from the window/ balcony door. Did I mention it's cramped in there? Bathroom was the same story. Our first night, the tub drain was clogged and we had ants. So maintenance fixed the clogged and sprayed the ants. We had to take the kids out of the room because of the ant spray. Hotel offered nothing else. The next day, ants were back so we just borrowed a vacuum so we can just vacuum the ants. Late checkout is at noon. We requested just to be sure, but we were outta there at 11. Breakfast was not bad: bacon, powdered eggs, sausage links and the usual bread and pancakes. Not much fruits. Banana one day, oranges the next. We will not come back next time we visit.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Aissane Thank you so much for staying with us

"Perfect for a family on a beach vacation."

5
User 08/09/2021

Hotel was clean the staff was really nice and polite. Anything you asked they was right on it. The complimentary breakfast was also delicious. We had a gorgeous ocean view room where we could sit on the balcony and enjoy ourselves watching the dolphins. You are also within walking distance to many shops and restaurants. Highly recommend staying at this hotel. I know we definitely will be back next year.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Wolford Family Thank you so much & sincere appreciation for staying with us . It was our Pleasure serving you & we are glad that you enjoyed your stay. At your service we remain & see you soon

"Convenient Location"

3
User 07/09/2021

This hotel is in a good location on the oceanfront/boardwalk; close to a lot of restaurants and right by the pier. The front desk staff, especially Bryant, were very friendly and helpful throughout our stay. The room was clean and the bed was reasonably comfortable, but the bathroom was small. The door to the balcony was a little difficult to open (you had to pull the door towards you as you unlocked or locked it). We loved that the rooms did not have carpet. Request an even number floor if you want to be on the same floor as the icemakers and washer and dryers. A free hot daily breakfast is offered. You have to pay for daily parking which was never mentioned on the website.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Sonia Thank you so much & sincere appreciation for staying with us . It was our Pleasure serving you & we are glad that you enjoyed your stay. At your service we remain & see you soon

"Relaxing"

3
User 07/09/2021

It was our first time to Virginia Beach and it was an awesome experience. Our room was very clean. Customer service was excellent! Sierra helped us check out and she was super sweet! I love how close it was to the boardwalk and restaurants. We will definitely be back!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much & sincere appreciation for staying with us . It was our Pleasure serving you & we are glad that you enjoyed your stay. At your service we remain & see you soon

"Not worth the price!"

2
User 03/09/2021

Great location on the oceanfront and courteous front desk staff. They originally were going to put us in a room right above the live entertainment but promptly changed our room. The lobby looked contemporary and clean. The room was clean when we checked in. That is the upside. Now the downside….We paid over $300/night for a 6 night stay. They offered no in room cleaning once checked in. This was not disclosed upon booking. Supposedly due to COVID19 restrictions. That would fly for a shorter stay, however 6 nights on the beach makes it impossible to prevent tracking sand into the room, and sand ends up in the bed. The least they could do is provide a broom and dustpan in each room. Trash bags and linens cluttered the halls due to guests putting them out after cleaning their own room, but pick up did not occur with any regular schedule. Our room had a toilet that ran continuously, the king sized mattress sagged significantly, our safe didn't work. The hall to the restaurant and bar and to the beach was littered with the same trash during our entire stay. Not very confidence inspiring if you plan to eat there! This property needs major improvements to justify the price they charge! Will NOT be staying at a Best Western in the future!

"Beach"

4
User 02/09/2021

Hotel was nice and clean we had a great stay in a great View staff was very friendly and everything in walking distance the pool was also nice and clean we are definitely going to be really excited to be visiting this hotel next year

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much & sincere appreciation for staying with us . It was our Pleasure serving you & we are glad that you enjoyed your stay. At your service we remain & see you soon

"Beware, this is NOT a 3 star hotel. Its run down!!!"

1
Debbie M, Oak Lawn, Illinois 31/08/2021

Worst experience I have ever had at a hotel, especially with it being Covid, this is NOT a 3 star hotel. Completely false reviews have been posted about this property, buyer beware. This hotel is FILTHY and RUNDOWN, 1 star at best! The halls leading to our room looked like they hadn't been vacuumed in weeks, the cleaning lady actually verified they hadn't, the elevators were filthy and one day one of them was out of service completely. The only working ice machine was in the laundry room. You felt hawked during breakfast in the rundown area it was provided in, and we were constantly being asked if we were "checking out today"?? As for our room, we found mold on the bathroom ceiling and in the tub, exposed plumbing, a hole above the electrical light switch and loose tiles. There was also mold along the baseboard in the kitchen area and the cabinets were filthy. All surfaces including pictures and head boards had grime and finger prints all over them, the floors and baseboards were also filthy and there were no door thresholds just exposed miss cut flooring, looks like the contractor didn't finish the job. The exterior door to the balcony was chipping and peeling rust and we had electrical issues. The next morning we went to speak with the GM and his immediate response was to allow us to check out and refund us. I mentioned we had flown in from Chicago and that all hotels in the area this last minute would have cost us nearly twice as much. Who has that kind of money? We were essentially stuck. This rundown hotel was expensive enough at over $300 a night, certainly not what you would expect to pay for a 1 star hotel at best. He then offered to reimburse us for one night and send maintenance and the cleaning staff. Why couldn't those services have been done prior our stay? I felt we had no choice than to accept this as our fate or check out and pay the price. The maintenance man that worked in our room was appalled at the condition of the room. He was very kind and did what he could and then the cleaning staff came later that day, it made our stay manageable but it was still disappointing. I am sincerely disappointed in the Best Western brand as a whole. I will never look at Best Westerns the same again, it has left a permanent bad taste in my mouth. I will also never trust reviews about these properties again.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are sorry to hear that you didn't enjoy your stay & sincerely appreciate your feedback. We will sincerely appreciate if you can call the hotel manager to get more facts regarding your stay in order to improve & correct the measures. Please accept our sincere apologies & hope to see you again Once again thank you very much on behalf of the staff & the management

"Needs updating"

4
User 31/08/2021

The hotel lobby was very nice but the rooms could use updating. I have stayed in rooms 1/4 the price that were nicer. I guess you are paying more fore the location then the room and that was the point

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much & sincere appreciation for staying with us . It was our Pleasure serving you & we are glad that you enjoyed your stay. Your points are noted At your service we remain & see you soon

"Not worth the money- Do NOT recommend if you want any kind of quietness"

1
User 28/08/2021

This hotel is located right on the boardwalk and downtown area making it very loud and busy. The bar underneath the hotel has a band that plays very loudly until at least 1am (on a Saturday) and the patrons sit outside so you hear everything. My husband and I are relatively young (late 20s) and even for us it was too much. The hotel itself is just ok. Nothing special about it. Room was pretty clean but needs updating. This hotel is NOT worth the price at all. We will not be back.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are sorry to hear that you didn't enjoy your stay & sincerely appreciate your feedback. We will sincerely appreciate if you can call the hotel manager to get more facts regarding your stay in order to improve & correct the measures. Please accept our sincere apologies & hope to see you again Once again thank you very much on behalf of the staff & the management

"End of summer getaway"

5
User 26/08/2021

I worked with Sierra who was very pleasant and answered all of my questions. Was able to get information ahead of time and an early check in . Enjoyed the included breakfast, Most every aspect was better Then we expected was able to relax, Would like to return again.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Daniel Thank you so much & sincere appreciation for staying with us . It was our Pleasure serving you & we are glad that you enjoyed your stay. At your service we remain & see you soon

"Never disappointed"

5
User 20/08/2021

We always have an awesome time while staying at Best Western PLUS Sandcastle. It's great knowing we can come back from the many activities we do and completely relax. Great views, great rooms. There are many restaurants and activities in close proximity. It may be the pier that's close by or the restaurant with dj almost nightly. Great atmosphere with a family feel.

"The breakfast was really good. Well maintained. Servers were helpful and friendly"

4
User 20/08/2021

The workers were friendly and always helpful. Very close to everything we needed. We were celebrating 2 birthdays. Both restaurants in hotel were nice nothing fancy but food was good. Beach and boardwalk were great locations. No daily room service due to covid. But if you needed something they would accommodate . Sand in room hard to control.

"Pier hotel"

4
User 20/08/2021

The Staff was helpful. It is Great having the restaurant and breakfast for convenience. Great location for the pier. Stayed September ‘20 and for the past several years to be able to go on the pier to fish.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & the review really helps to maintain the Hotel Standards guest Satisfaction. We are glad that you enjoyed your stay & see you soon again, At your service we remain,

"Conveniently located, great amenities, great service"

5
gamccardle, Washington DC, District of Columbia 19/08/2021

We've stayed at this hotel several times and are always impressed with the quality of service, convenience of location, and the location of restaurants and convenience stores on the first floor. No hassles with parking. I recommend staying on a higher floor for a better view and more distance from the boardwalk commotion in the evenings.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & the review really helps to maintain the Hotel Standards guest Satisfaction. We are glad that you enjoyed your stay & see you soon again, At your service we remain,

"Horrible!"

1
User 19/08/2021

Nasty toilet with poop, tissue box so dirty, phone did not had a cord., we pay $424. Per night to stay here and this is what you get..,This is a motel not a hotel.. very dirty and customer service sucks as well! Will never stay there ! Just filthy!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Mille Thank you so much & sincerely appreciate your wonderful review.

"Not worth the money and the staff needs training"

1
User 13/08/2021

I've stayed at Best Western's before and found them to be pleasant. However, this location needs an overhaul. It's clearly in need of renovations, from the rust of our patio door being so bad it wouldn't shut unless locked, to the indoor pool being disgustingly dirty. The staff all "wore" their masks but every one of them tucked their masks under their chin, it's a total joke and they didn't care at all that they were putting guests at risk. The cleaning crew was esp bad at this which gave me zero confidence in our room being safe to stay in. Overall, a terrible experience and we spent FAR more money than the stay was worth. I will not be staying at this hotel again.

"Boardwalk access, walking distance to a lot shops and local entertainment."

5
User 13/08/2021

Great hotel for the price. All rooms have balconies facing the ocean. Walking distance to shops and restaurants. Maintenance was great, front desk was great, most food service employees were great, the housekeeping staff we encountered were great. My husband and I enjoyed walking the boardwalk on our anniversary, grabbing dinner and stopping to listen to local bands play at different locations on and around the boardwalk. We have stayed her numerous times and will continue to stay here in the future. Bryant was very helpful to get us checked out quickly.

"cost was not worth room or accomodations"

2
billmE1056NA, Mishawaka, Indiana 10/08/2021

room was way too small, free breakfast was horrible, ran out of food, did not check breakfast stamps (several homeless people eating breakfast and taking all coffee in lobby and cups), could not upgrade to oceanfront, but were booking oceanfront rooms as I stood there and heard them booking them over the phone. heated pool was cold, pool area was very dirty. we paid way too much for a ocean view room that was smaller than expected. Horrible location, it was very loud at night, sounded like a drag strip, several loud cars and doors slamming in the hallways all night long...would not recommend this hotel.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are sorry to hear that you didn't enjoy your stay & sincerely appreciate your feedback. We will sincerely appreciate if you can call the hotel manager to get more facts regarding your stay in order to improve & correct the measures. Please accept our sincere apologies & hope to see you again Once again thank you very much on behalf of the staff & the management

"A great place for a family get away!"

5
BrendaCon-2612, Windber, Pennsylvania 10/08/2021

Great family hotel! The room had a fantastic view of the ocean and pier and was very accessible to the beach. The restaurant in the Hotel was really good and it was pretty awesome that the lobby had hot beverages available 24 hours a day. The breakfast that they provided was AMAZING. I've never stayed anywhere that had such a great variety including a hot buffet of breakfast foods. It was really a whole cafeteria to be honest. It even saved us from lunch because we weren't even hungry until evening after such a big breakfast. We are already planning to go back next year!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are glad that you enjoyed your stay & sincerely appreciate your feedback. Hope to see you soon again, Once again thank you very much on behalf of the staff & the management

"We'll be back soon"

4
DjHuhman, Alexandria, Virginia 09/08/2021

Always Bestwestern Plus Sandcastles Just had our second stay this year and now planning our third. Wether heading to VA Beach for some fishing or family fun except no substitutes. Beach front, Pier front and next to fun park. Not to mention the complimentary full hot breakfast OMG!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are glad that you enjoyed your stay & sincerely appreciate your feedback. Hope to see you soon again, Once again thank you very much on behalf of the staff & the management

"Bad Experience"

1
Hampton757to919, Raleigh, North Carolina 05/08/2021

Charged twice and manager was not helpful even though I had proof of double charge. When I went to speak to the manager she was in a “meeting” and not available to talk. Was told to call bank and have them call her on conference call. Linen and towels were dingy and found stains.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are sorry to hear that you didn't enjoy your stay & sincerely appreciate your feedback. We will sincerely appreciate if you can call the hotel manager to get more facts regarding your stay in order to improve & correct the measures. Please accept our sincere apologies & hope to see you again Once again thank you very much on behalf of the staff & the management

"Tight parking, small room, great view"

4
Traveler8901, Appleton, Wisconsin 05/08/2021

First time to Virginia Beach and this hotel. Stayed on the 7th floor. View was amazing! Room was very small and there was sand pretty much everywhere. Shower floor was gray instead of white. Hot breakfast daily. No cleaning due to COVID-19 do you had to call the front desk if you needed anything and they would send someone with it. Parking onsite is very tight and our car bottomed out on the 4th floor ramp. Go slow!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are glad that you enjoyed your stay & sincerely appreciate your feedback. Hope to see you soon again, Once again thank you very much on behalf of the staff & the management

"Great Stay"

5
User 04/08/2021

Our stay was short but great! The staff (Danyell, Sierra and Tyler) was very friendly and accommodating. They made me feel very welcomed and they wished me a happy birthday and gave me some great recommendations. Our room was very clean and our view was beautiful. Stephanie made checking out very easy and inquired about our satisfaction with our stay, which was amazing. My family hasn't traveled since COVID and they surprised me for my birthday with a night away. I had a wonderful trip and i can't thank the staff enough for helping to make my day special. Thank you again! We will return soon.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are glad that you enjoyed your stay & sincerely appreciate your feedback. Hope to see you soon again, Once again thank you very much on behalf of the staff & the management

"Short stay, personal visit"

3
User 03/08/2021

The people were nice. Excellent breakfast daily. Rooms very clean but no room service as far as cleaning your room bc of COVID. Anything you need go to front desk for your room. Otherwise I would recommend this hotel. One dislike I don't like the garage where you park your car. I am very Costa phobic.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are glad that you enjoyed your stay & sincerely appreciate your feedback. Hope to see you soon again, Once again thank you very much on behalf of the staff & the management

"Summer vacation"

5
Kristen F, Dayton, Ohio 03/08/2021

Well kept and on point! This place has excellent staff and is in the perfect location right by the pier and boardwalk. The rooms are clean and spacious and it's perfect for my little ones and husband that loves the pier. Will definitely be back!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are glad that you enjoyed your stay & sincerely appreciate your feedback. Hope to see you soon again, Once again thank you very much on behalf of the staff & the management

"We had a wonderful stay at the Sandcastle for our yearly trip to beautiful Virginia Beach"

5
florenceyall39, Erlanger, Kentucky 30/07/2021

After reading all the positive reviews on TripAdvisor, my husband and I decided to book a room at the Best Western Sandcastle for our July trip to Virginia Beach. I'm so glad we did. We had a two queen bed room with a balcony overlooking the beautiful ocean front. We were on the 7th Floor. The room was very clean and in good shape. The size of the bathroom sink was a bit challenging as far as a place to put all of our toiletries but we made it work. The beds were extremely comfortable and the pillows were as well. The balcony door was a bit of a hassle to get open to go in or out of but we managed. The view could not be beat. Very close to the beautiful fishing pier and Ocean Eddie's Restaurant. There is also restaurants downstairs in the hotel. Everyone who works there was very nice and accommodating. A couple of times I needed to go to the front desk and handle something and I'd like to give a shout out to Sierra who was very nice, professional, and accommodating. There's also a gift shop in this hotel if you need to pick up sunglasses or t-shirts or a soft drink. The location of this hotel is fantastic for walking. You can walk to anywhere you need to go within a reasonable amount of time. There's live music downstairs every night until 11 or so and we did hear the music all the way up in our room but it was fine since we were on vacation and it wasn't a bother. The continental breakfast here is fantastic. There are so many choices. There is something for everyone in your family. Eggs bacon sausage biscuits gravy potatoes grits hot cereal Cold Cereal fruit yogurt juice milk cold cereal bread to make your own toast Bagels pastries. Hats off to the breakfast crew for feeding all of us every morning. They were very nice. As of when we left yesterday, the Sandcastle did not have daily maid service due to covid but if you need towels or anything all you have to do is call downstairs and I'll bring it to you or you can stop at the front desk and get what you need. don't have daily maid service but that's okay if you need towels or anything all you have to do is call the front desk and they will bring it to you or you can stop down and talk to whoever is behind the counter and they will help you. I highly recommend staying at the Best Western Sandcastle. I'm pretty sure we'll come back next year! I've included some pictures of our room

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are glad that you enjoyed your stay & sincerely appreciate your feedback. Hope to see you soon again, Once again thank you very much on behalf of the staff & the management

"Weekend getaway"

5
User 27/07/2021

We had a weekend getaway with the family and had a great stay. Breakfast was great, hotel was clean for a beach hotel. We brought a broom to help with the sandy floors but loved it wasn't carpeted. Will stay again

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are glad that you enjoyed your stay & sincerely appreciate your feedback. Hope to see you soon again, Once again thank you very much on behalf of the staff & the management

"Best ocean front view room"

5
User 26/07/2021

Great customer service. We have an issue with my reservation. Someone change it from a 2 queen bed to a 1 king bed room which I did not do, but the front desk worker along with the manager fixed the problem for us the following night. They are very helpful. We are satisfied and happy on our stay.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are glad that you enjoyed your stay & sincerely appreciate your feedback. Hope to see you soon again, Once again thank you very much on behalf of the staff & the management

"2021 family vacation"

5
User 25/07/2021

We have just enjoyed going back every year. It was actually our 3rd time being there. We like that we don't have to drive anywhere, everything is right there if we needed something. We also liked listening to the bands on the boardwalk! Thank you, Holly Markel

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are glad that you enjoyed your stay & sincerely appreciate your feedback. Hope to see you soon again, Once again thank you very much on behalf of the staff & the management

"Fam vaca"

5
User 24/07/2021

Place was amazing. Absolutely beautiful balcony. Amazing area very friendly staff! We all had a stunning time! Brought clean laundry when asked. Breakfast was amazing lasted plenty of hours!! I'll be back!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are glad that you enjoyed your stay & sincerely appreciate your feedback. Hope to see you soon again, Once again thank you very much on behalf of the staff & the management

"Annual Family Vacation"

3
FHSmathteacher, WV 22/07/2021

We go to Virginia Beach annually for our family vacation. We've stayed at this hotel before but it definitely didn't seem as nice as our first time around. The paint on the balcony doors was peeling horribly. Daily room service is still not being performed because of Covid. I wish we'd have brought a broom and dustpan to try to keep the sand in the rooms under control. Our fitted sheet kept coming off the mattress. The location of this hotel is terrific. A pretty loud live band plays in the restaurant beneath the hotel but they stop playing at 11 PM. I felt safe in this hotel. Parking garage is tight with a low clearance so check on that before parking.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are sorry to hear that you didn't enjoy your stay & sincerely appreciate your feedback. Please accept our sincere apologies & hope to see you again Once again thank you very much on behalf of the staff & the management

"Perfect!"

5
User 21/07/2021

Great oceanfront view! The staff was very friendly. The rooms were very clean. Wonderful restaurant located in the hotel. Great location to conveniently access all entertainment. Will definitely be staying here again on our next visit to VA Beach.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are glad that you enjoyed your stay & sincerely appreciate your feedback. Hope to see you soon again, Once again thank you very much on behalf of the staff & the management

"Family vacation 2021"

5
misttyp, Cincinnati, Ohio 21/07/2021

This has been our 4th year going to Virginia Beach, and our 4th year staying at Best Western Oceanfront. We have tried a hotel here and there and always resort back to Best Western. The convenience of the location, store, restaurants are an added plus! We stayed in an suite this year on the 9th floor and was highly impressed, will be staying in that room for the following years to come!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are glad that you enjoyed your stay & sincerely appreciate your feedback. Hope to see you soon again, Once again thank you very much on behalf of the staff & the management

"Best Vacay"

5
User 09/07/2021

The hotel was ok, but what made it great, Christine! She was lively, super helpful, and became an amazing friend. A wonderful start to the day whenever we saw Christine at breakfast. The whole staff was super friendly and helpful.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are glad that you enjoyed your stay & sincerely appreciate your feedback. Hope to see you soon again, Once again thank you very much on behalf of the staff & the management

"Family Vacation 2021"

5
Happiness22041460322, Virginia Beach, Virginia 09/07/2021

The stay was pretty good, but the best part was definitely the complimentary breakfast. And above all else, Christine was the best host ever!! She was so sweet and friendly to my family and I, she will be the reason we return! Thanks for the great customer service :-)

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are glad that you enjoyed your stay & sincerely appreciate your feedback. Hope to see you soon again, Once again thank you very much on behalf of the staff & the management

"Inquire about what kind of room you are getting."

4
dwaight46, Hornell, New York 08/07/2021

The hotel itself was very good. Breakfast was excellent and a very good experience. The room was very small and needing updating. My best advice is to ask in advance about the rooms on the floors that are floors 4 and below. The first floor being the worst floor. We were on the first floor and for the money we paid, it was an awful room for what we were being charged. Had I known upfront that I should ask for a better room for what we were paying I would have. I have never had a bad experience with Best Western - this one is the exception to the rule. The floors 1 -4 leave alot to be desired for the money people are being charged.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are glad that you enjoyed your stay & sincerely appreciate your feedback. Hope to see you soon again, Once again thank you very much on behalf of the staff & the management

"Family Trip"

5
BlackBelt7, Kent, Ohio 08/07/2021

This hotel was pretty good; nothing crazy. BUT! Christine was SUPER DUPER AMAZING!!! She was running the breakfast entrance, and was friendly, funny, and outgoing. I wish EVERY hotel had a Christine!!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are glad that you enjoyed your stay & sincerely appreciate your feedback. Hope to see you soon again, Once again thank you very much on behalf of the staff & the management

"Popular and Busy Hotel in Great Location"

4
Mary R, Philadelphia, Pennsylvania 07/07/2021

Yes, we chose one of the busiest and most expensive weekends to visit (4th of July), but it has been a very long time since I was at Virginia Beach, and I wanted to relive some childhood memories. We selected the Best Western Sandcastle because it is a full service hotel with all amenities. First, the hotel location is perfect--right on the beach, near many, many restaurants and activities. There is a large indoor parking lot, an indoor pool, a breakfast room with a hot breakfast, a store selling beach items, bicycle rentals, and a very popular and trendy restaurant. Our room was spacious and comfortable and had a great balcony with an outstanding view. We had easy access to the beach, and were able to spend the day in the ocean with all the other thousands of people who start arriving as the sun comes up. The hotel is very active and busy, and quite popular with families. At night the live band in the restaurant plays a bit late, but we heard nothing from our room located on the opposite end of the hotel. In general all prices were a bit high during the holiday, but the Sandcastle provides a lot of value for money, and so is a great choice for those visiting Virginia Beach.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for choosing & staying with us at this beautiful Best Western Plus Sandcastle. We are glad that you enjoyed your stay & sincerely appreciate your feedback. Hope to see you soon again, Once again thank you very much on behalf of the staff & the management

"Short vaca"

3
User 02/07/2021

We went on a quick vacation for part of a week. The check in staff was very nice. The room needed to be a lot cleaner. The location is good. The restaurant in the hotel was mediocre at best. The food was good tasting but on the cold side.

"Great !"

5
User 01/07/2021

This month will be my families 5th year in a row at this hotel. We can't wait to get back and are counting down these next 3 weeks. The staff have always been kind, our room has always been great, the free breakfast is an added bonus and is yummy. We love that we walk right out the back door and the beach is straight ahead. This hotel is wonderful and we always have a great stay here every summer, there is nothing I can think of that is negative about it. T Barremore

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & it was our pleasure in serving you. The Staff & the management of this hotel sincerely appreciates your feedback & we are glad to see that you had a wonderful stay at this beautiful Best Western Plus Sandcastle. At your service we remain,

"Didn't get what I needed"

4
User 01/07/2021

I needed a kitchenette that I reserved on the phone and was put in a standard 2 bedroom with no where to cook the food that I purchased and had to purchase more luggage to get it back home.good thing I was able to have 2 checked bags on my flight

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & it was our pleasure in serving you. The Staff & the management of this hotel sincerely appreciates your feedback & we are glad to see that you had a wonderful stay at this beautiful Best Western Plus Sandcastle. At your service we remain,

"Great Hotel"

5
User 30/06/2021

We have been coming to VA the last 20 years. We always stay t Best Western Plus Sandcastle beachfront hotel, it is the best place on the beach, you can walk to everything you cross the boardwalk to the fishing pier can see all the firework from room. All the staff are wonderful and helpful the breakfast is great, bike rental is there at the hotel. All the people that work there are very helpful. The hotel is older but the rooms very clean. We stay in this hotel every time we come to VB sale for children. Everything you need is in walking distance.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & it was our pleasure in serving you. The Staff & the management of this hotel sincerely appreciates your feedback & we are glad to see that you had a wonderful stay at this beautiful Best Western Plus Sandcastle. At your service we remain,

"Vacation"

3
User 30/06/2021

Location great but very disappointing with room, my floor was not swept, both beds had grains of sand from the top to bottom, most likely did not get cleaned properly. Requested beds be changed and floor swept they said no room service instead I got flat sheets to change my own bed I ask for broom to sweep did not get had to brush feet off before getting in bed. I understand room no room service while there, the room should be clean when I get there. For the price I would expected a Clean room

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & it was our pleasure in serving you. The Staff & the management of this hotel sincerely appreciates your feedback & we are glad to see that you had a wonderful stay at this beautiful Best Western Plus Sandcastle. At your service we remain,

"Short stay after visiting Arlington VA & Washington D.C."

4
Sunshine320945, North Olmsted, Ohio 23/06/2021

The Front Desk Staff, is Awesome the young Lady... Cadeidra was hands down the most helpful, friendly hotel associate that I have encountered in a long time, people like her & Heather at the Ocean's 14 restaurant are hard to come by these days in the Hospitality Industry. Best Western is lucky to have them, along with the Breakfast staff who serves up a delicious morning meal. Overall staff was always helpful. Room Ocean/Boardwalk views were great for Morning sunrises. Rooms were clean, bed & bath area but other than that for the cost of the room they are very outdated & not up kept . You would think that for the beautiful Beach area that your in during the slow periods of the Covid pandemic they would have invested some money back into there rooms.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & it was our pleasure in serving you. The Staff & the management of this hotel sincerely appreciates your feedback & we are glad to see that you had a wonderful stay at this beautiful Best Western Plus Sandcastle. At your service we remain,

"5 ⭐️"

5
User 23/06/2021

This is our go to spot every summer when we come to VA Beach!! With COViD going on, we felt safe and comfortable with the way the hotel handled everything! Staff is always friendly when you call and check in.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & it was our pleasure in serving you. The Staff & the management of this hotel sincerely appreciates your feedback & we are glad to see that you had a wonderful stay at this beautiful Best Western Plus Sandcastle. At your service we remain,

"Gorgeous Oceanfront View and Convenient Location"

5
Tara E, Woodbridge, Virginia 17/06/2021

We love the location of this hotel. It's close to our favorite restaurant Chix and a Jamaican spot across the street, not far from Rudee's Inlet, walking distance to a few parks on the beach for the kids, plus an arcade and fun park across the street. The staff is always friendly and it's a clean hotel. I was bummed out the room didn't get cleaned daily, but that is the norm during these COVID times. We enjoy the ease of doing laundry on the second floor and convince of the inside pool if there's bad weather. We always stay here when we travel to VA Beach and will continue to do so in the future.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for staying at this beautiful Best Western Plus Sandcastle. It was our pleasure in serving you & sincere appreciation for the wonderful review. We are glad that you had a wonderful time. Once again thank you & at your service we remain.

"Sand soccer"

3
User 16/06/2021

Considering how many people were at the event, the staff was great. They were always courteous. We had free breakfast. The view was amazing! Elevator a little slow but it was a super busy weekend. Room a little small but you couldn't beat the view!! Totally worth it!!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for staying at this beautiful Best Western Plus Sandcastle. It was our pleasure in serving you & sincere appreciation for the wonderful review. We are glad that you had a wonderful time. Once again thank you & at your service we remain.

"Great trip"

5
User 15/06/2021

Good hotel. It had everything we needed as a family. Beautiful beach front view and balcony. Nice pool and complimentary breakfast. Good price. Nice staff and good location. I would definitely come back again.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for staying at this beautiful Best Western Plus Sandcastle. It was our pleasure in serving you & sincere appreciation for the wonderful review. We are glad that you had a wonderful time. Once again thank you & at your service we remain.

"Thank you Toya-Break Attendant and Steph-Manager"

5
User 15/06/2021

Manager Steph and Attendant-Toya Thank you Both for your customer service Skills!! Toya the morning i was getting breakfast you step in and made we feel like a Welcome guest! Steph your managment skills is beyond exceptional!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for staying at this beautiful Best Western Plus Sandcastle. It was our pleasure in serving you & sincere appreciation for the wonderful review. We are glad that you had a wonderful time. Once again thank you & at your service we remain.

"Great Vacation"

4
User 14/06/2021

We really enjoyed our stay. First time i walk in a pretty and sweet lady at the counter name Jessica greet me nice and respectful made few suggestions as to what level I should rent my room, and things to do with my family, her suggestions her spot-on. Breakfast, indoor pool, the room and the Bar were really good too. All in all had a great vacation with my family. I will definitely recommend this place and definitely will be back soon .

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for staying at this beautiful Best Western Plus Sandcastle. It was our pleasure in serving you & sincere appreciation for the wonderful review. We are glad that you had a wonderful time. Once again thank you & at your service we remain.

"Okay"

3
User 10/06/2021

Location was great - right on the beach. Oceans 14 restaurant at the hotel was excellent - great food. We were able to rent bikes right at the hotel. Staff was friendly and accommodating. Shower head was subpar. Floor was sandy.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for staying at this beautiful Best Western Plus Sandcastle. It was our pleasure in serving you & sincere appreciation for the wonderful review. We are glad that you had a wonderful time. Once again thank you & at your service we remain.

"Will return"

4
trinidadianqueen1, New Castle, Delaware 09/06/2021

This hotel is in a great location, room had sand on the wooden floors. One of the double beds felt like there were sand on the sheets the other was fine. Bathroom was very clean. Breakfast was delicious but the potions served were small. The hosts at the front desk were the best. Overall I will definitely return. The balcony oceanfront view was amazing.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for staying at this beautiful Best Western Plus Sandcastle. It was our pleasure in serving you & sincere appreciation for the wonderful review. We are glad that you had a wonderful time. Once again thank you & at your service we remain.

"Betty & Martin"

5
User 09/06/2021

I travel from NJ to NC to visit family, and although I can drive straight thru I often break the drive up with a stop specifically an Best Western Sandcastle, and much of the reason is based on the people working the front desk. Interaction with the folks at the breakfast buffet is equally as pleasurable. Actually everybody I came in contact with was great. I have stayed at other area hotels that were cheaper, don't make that mistake! Keep up the great work and I will be back again soon

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for staying at this beautiful Best Western Plus Sandcastle. It was our pleasure in serving you & sincere appreciation for the wonderful review. We are glad that you had a wonderful time. Once again thank you & at your service we remain.

"Convenient location, good accomodations"

4
User 08/06/2021

This hotel is conveniently located within walking distance of loads of shops and restaurants. The room was clean. Housekeeping needs to vacuum the hallways as after sweeping the room floors into the hallway, they left all the dirt on the hallway carpets. The room could use a small broom to self sweep any sand that gets in. They also need to stock the rooms with enough towels for the number of people staying. The staff was friendly. The beds lacked a comforter. There was a sheet, a lightweight blanket and another sheet on top... Also the sheets sounded like plastic when you moved on them so you hear every movement of the people in the room with you. Higher quality bedding would be nice.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for staying at this beautiful Best Western Plus Sandcastle. It was our pleasure in serving you & sincere appreciation for the wonderful review. We are glad that you had a wonderful time. Once again thank you & at your service we remain.

"It was a great experience"

4
User 08/06/2021

My husband and I came in town for 1 night to the beach. The stay was a good, relaxing one...much needed. We plan to come back in a few weeks with the children for a longer stay for a small summer getaway. Thanks for excellent service.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for staying at this beautiful Best Western Plus Sandcastle. It was our pleasure in serving you & sincere appreciation for the wonderful review. We are glad that you had a wonderful time. Once again thank you & at your service we remain.

"Worst Best Western ever !!!"

1
User 28/05/2021

We usually like Best Western hotels, but this was the DIRTIEST and in most need of updating room we have ever stayed in at this franchise. Breakfast was basically a none event because of the lack of food. They were always out of food and said more was coming out but never did. Most folks just gave up waiting and left as we finally did too !!!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for the wonderful review . Sincere apologies for any inconvenience, Hope you will give us another opportunity to serve you.

"very clean, staff very friendly"

1
User 28/05/2021

from Allentown , Pa - very clean, staff very friendly and polite, offers breakfast and indoor pool has balcony and beach front, very relaxing , 2 restaurants at hotel , room service great, has parking

"AWESOME EXPERIENCE"

5
Pixibo, Buckhannon, West Virginia 27/05/2021

My daughter and I visited there in mid May 2021. Due to covid there was no daily maid service but if u needed something u just called the front desk and someone was at your door with the item within 5 minutes. The full hot breakfast was wonderful with many choices. There was also parking at the hotel n a parking garage. I normally stay at hampton inns but this was equivalent or possibly surpassed their hotel. Booked room for next year before leaving. Debbie Cain from WV (booked under Martin Cain)

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Pixibo, Thank you so much for staying at this beautiful Best Western Plus Sandcastle. It was our pleasure in serving you & sincere appreciation for the wonderful review. We are glad that you had a wonderful time. Once again thank you & at your service we remain.

"Great ocean view from balcony"

5
Oliver H, Vienna, Virginia 26/05/2021

We had a 7th floor room facing ocean. You can look at the ocean from indoor window or from the balcony all day long. Stepping outside crossing the broad walk is the sandy beach. The hotel offers free breakfast with on Premises parking (parking fee is $5 plus tax per day). Overall, it was a very relaxed stay.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Orhsieh, Thank you so much for staying at this beautiful Best Western Plus Sandcastle. It was our pleasure in serving you & sincere appreciation for the wonderful review. We are glad that you had a wonderful time. Once again thank you & at your service we remain.

"Don't stay here"

2
User 23/05/2021

Understaffed front desk, dimly lit hallways filled with trash bags and trash and the place just smelled bad, no daily service due to Covid, free breakfast was terrible (lack of choices, small servings as they served you after you chose in a styrofoam container) and they were running out of food before breakfast was over so we went out for breakfast, the pool and the pool area were disgustingly dirty. Hotel was basically out of date and dirty. I have always had a good experience at Best Westerns but would never stay again if the company feels this hotel is up to their standard. It was very much not worth the money I paid. If you don't mind staying in pot smoke filled hallways where there is no mask enforcement with a dirty pool and pool area and the rooms are substandard then this is the place for you! To say this is a Best Western “Plus” is false advertising.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Traveler Thank you so much for the wonderful review .

"Shuanise Ludvig Leisure"

5
User 20/05/2021

I was comfortable and the room was cleaned. The hospitality was great and I was directly on the beach. Loved the view it was amazing. I rate my stay at a 5 for excellence and will stay there again. What an amazing experience.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for choosing & staying this beautiful Best Western Plus Sandcastle. We are glad that you had a wonderful stay. Once again thank you & at your service we remain.

"Peaceful, clean, friendly"

5
User 19/05/2021

This hotel was amazing. We stayed here in 2017 for our honeymoon. We told the staff and the next morning they had the sign say happy anniversary. They took it upon their self to do this. The staff was always friendly and always asked us how our day was. We then stayed in April of 2021 and the experience was the same. We now have another stay for May 2021. Can't wait.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Cleavel Thank you so much & best Happy anniversary Wishes. We are glad you had a superb time at this hotel & once again thank you for choosing Best Western Plus Sandcastle , See you again in May

"Great location"

5
User 17/05/2021

The location was perfect for a family of little ones. Easy and convenient to the beach and we were able to catch the sunrise in the morning. Breakfast was nice too. We will consider staying there again.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello I am so pleased to hear that you had a relaxing vacation at our oceanfront hotel. I am glad that you were impressed with the Morning Sunrise and with our complimentary breakfast ! We look forward to hosting your next trip to the Virginia Beach Oceanfront!

"View"

1
rfessler31, Erlanger, Kentucky 16/05/2021

The room was dirty with bugs on the windowsill. There were stains that look like grease stains on both beds skirt there were also holes in the blanket. Chairs for the table were old and torn. The smell of marijuana was very strong throughout the hallways. Windows in the room were extremely dirty. Staff was friendly. The view was the best part of the stay. But not worth $300

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Hrfessler Thank you so much for staying at this & sincerely appreciate your stay as well as the review. Sincere apologies for any inconvenience & will appreciate if you can call the hotel manager to get more facts regarding you stay . Awaiting for your phone call at your earliest.

"Quiet and appealing"

5
annecaroline92, Henrico, Virginia 16/05/2021

An older property being renovated. Price was right. Staff was friendly. Nearby restaurant Ocean Eddies was incredible. Adjacent to shops, arcade, and fishing pier. Will stay again. Highly recommend. Front desk staff was very helpful!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Anne Thank you so much for Staying at this Beautiful Best Western Plus Sandcastle & also for your review. We are glad that you enjoyed your stay . See you soon again.

"Excellent Service"

4
User 13/05/2021

Betty and Emoree were both excellent help. My mother was in need of her wheel chair and oxygen concentrator. I received help unloading and loading this heavy equipment. I have nothing but positive things to say . I would not have been able to enjoy our vacation if weren't for the services provided for us.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Susan We are so happy to hear you had a wonderful Stay and that overall you had an excellent experience. We do appreciate you taking the time to let us know your feedback and we can't wait to see you again.

"Best of the Best"

5
User 10/05/2021

My family and I had to choose this hotel from an emergency exit of another. Best Western wan not only accommodating in the early morning hrs., but their registration process was also awesome. The rooms was magnificent, emagulent, and well stocked. The only flaw was with the staff that served the complimentary breakfast. The staff member was rude and treated us with no respect. The matter was professionally handled by management with respect, courtesy and compassion. The front desk staff, particularly Ms. Betty ensured that my family was well taken care of and our needs met. Thank you Best Western VA Beach!!!!!!!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & sincerely appreciate your stay as well as the feedback. Please accept our sincere apology on behalf of the management & the Staff of Best Western Plus Sandcastle for any inconvenience caused to you by the Breakfast Staff. We are glad that you enjoyed your stay & that's what we strive at this Hotel to make Guest Happy. Once again thank you& hope to see you soon.

"Awesome service!"

5
User 08/05/2021

Lacrisha & Isaiah are great employees at Best Western! They were truly accommodating and understanding of our every need. They had outstanding customer service.Thank you to these two! -1 of the 3 girls checking in at 1am

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for the review & sincerely appreciate your stay as well as the great feedback. We are glad that you enjoyed your stay & we strive to achieve good customer service as well as improve the hotel. Your feedback was greatly appreciated by our staff & it made their day. Once again thank you & hope to see you soon again

"Best location on the boardwalk"

4
DjHuhman, Alexandria, Virginia 06/05/2021

My wife and I have always loved traveling to Virginia Beach for relaxing and fishing off the pier and it didn't take long to realize BW plus sandcastles had the best location literally overlooking the fishing pier and we've been staying there every sense. The rooms are clean, the staff treats you like family and the breakfast is always hot and well organized. The best part is being able to literally see from my room when the bite turns on at the pier. I can just grab my rods and head out the back door.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello it makes our Best Western Staff Team Happy to see that they made a your stay comfortable, enjoyable as well as a memorable one. Thank you so much for your review & hope to see you soon. Best Western Plus Sandcastle Always

"Awesome breakfast"

3
kiarah752, Elkridge, Maryland 06/05/2021

As a chef the breakfast was better than expected, rooms were clean and plenty of towels. The pool was great although the water in the hot tub was cold. I would definitely recommend for a small family or a couple.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for your review & hope to see you soon. Best Western Plus Sandcastle Always

"It was average at best."

3
User 04/05/2021

We got the room with a hot tub in it and I couldn't find a picture which showed the full room so I had to hope that the hot tub was a good size. It's not a bad size for two, but it is still cramped and the water does NOT get hot. It does stay warm but not hot at all. That's also the same in the shower, just warm water. The room was clean and the staff was kid so I am happy about that. Overall it's an okay place but I wouldn't return. Not when there are much better places in walking distance.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & we are glad that you enjoyed your stay. Customer Satisfaction is the our priority. We try to achieve the best. Once again thank you so much & hope to see you soon.

"Weekend getaway"

5
User 03/05/2021

What a wonderful place to stay. Staff was super friendly. My room was spit-spot clean. Beds were very comfortable. Everything I needed was at my disposal: frig, microwave, coffee maker, safe, even an ironing board .

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & we are glad that you enjoyed your stay. Customer Satisfaction is the our priority. We try to achieve the best. Once again thank you so much & hope to see you soon.

"Great location"

4
T R, Antelope, California 03/05/2021

Room was clean and any extra supplies you needed like TP or towels could be brought up to your room promptly be calling front desk. The breakfast service was good & everyone was following the current safety standards that were in place because of Covid-19. Only complaint was the music in the downstairs outdoor patio was extremely LOUD , we were on the 8th floor & had to turn the volume up on the TV. I love music but does the local garage band have to play so loud in such a tiny tiny space. I can't imagine carrying on a conversation if you were in the outdoor area where they playing.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & we are glad that you enjoyed your stay. Customer Satisfaction is the our priority. We try to achieve the best. Once again thank you so much & hope to see you soon.

"Vacation stay"

5
User 30/04/2021

Great stay nice hospitality the rooms were very clean the breakfast was good the workers were very friendly everything was perfect seems that everything was well maintained and organized when I asked for extra towels they brought them right to the roof

"Fun as I don' know what!"

5
User 29/04/2021

Great customer service, awesome bar attached to the hotel with covered outdoor dining area and great food! Live music too! Met new friends as well, and the complimentary breakfast was good and hot!!!!!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for sharing your wonderful review! We especially appreciate loyal guests such as yourself. We are thrilled that you enjoyed your stay. We look forward to seeing you again and Thank you again. Stay safe!

"Ms"

5
User 27/04/2021

Great friendly service Clean Pleasant comfortably stay I Breakfast was great .I went with my Granddaughter there first time staying in a hotel feel in Love with them place . Pool was fun .Everyone practice Social distancing Planning a another Family stay with all my kids and Grands

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for sharing your wonderful review! We especially appreciate loyal guests such as yourself. We are thrilled that you enjoyed your stay. We look forward to seeing you again and Thank you again. Stay safe!

"Last minute getaway."

5
Sherpa25765690222, Brooklyn, New York 26/04/2021

We switched to that hotel last minute from another we didn't like it when we arrived in Virginia Beach. The whole stuff was so nice , it was long since I saw such nice and happy Concierge. This is why I'm looking forward to staying in same location again.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for sharing your wonderful review! We especially appreciate loyal guests such as yourself. We are thrilled that you enjoyed your stay. We look forward to seeing you again and Thank you again. Stay safe!

"Mr Forrest Foote"

5
User 23/04/2021

With all the garbage going on with Covid protocols, this staff made my stay as enjoyabke as it could be. Praise Jessica, Jen, Stephen, Chris, Damion, Tony, and Isaih. Best ever. They made my stay worth it in everyway

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & sincere appreciation for Choosing Best Western Plus Sandcastle. Hope we made your stay comfortable as well as a memorable

"Family vacation"

5
Heather10202020, Ellsworth, Pennsylvania 22/04/2021

We stayed at the best western 4 days this last week and it was the best hotel we have ever stayed at. Very clean, the staff was awesome, the store downstairs very helpful and we will definitely be back. Great family hotel

"Smells like old lady perfume"

3
User 21/04/2021

Ok hotel. Bed was old and not to comfy. The lobby smelled very strongly of old lady perfume. It was overwhelming. Breakfast was a warm water bottle, frozen breakfast sandwich with no room microwave in the room. Hallways also smelled of strong perfume.

"Great service and beachfront location"

5
byrdietweet617, Boston, Massachusetts 19/04/2021

We enjoyed our stay at the Best Western Plus! The staff were friendly and helpful. The facility was well kept to maintain the health and safety of guests. The beachfront location was fantastic and also only a 5 minute drive away from the Virginia Beach Sports Complex. I'd highly recommend this hotel for any youth sports groups traveling to VAB!

"Great experience"

5
I1463TXchristinac, Midlothian, Virginia 18/04/2021

The staff is very friendly. They environment is clean. The staff was also very accommodating. We had a great experience. Beachfront room. And we will definitely come back again. Thank you. Great to have a home away from home.

"Enjoyed our stay!"

4
User 17/04/2021

We enjoyed our weekend stay. Pleasant staff, clean rooms, nice location on the boardwalk. Will stay here again. Attaching picture of view from balcony. Right next to the pier. Clean indoor pool and fitness center.

"spontaneous beach day"

4
User 14/04/2021

room was nice clean and in good working order. plenty of clean towels, enjoyed there was fridge and microwave. Wish there was a sliding door to leave open the balcony. Breakfast choices were good, hotel pool was not he cleanest

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much It was so nice of you to take your time out & write a review. Once again sincere appreciation on behalf of the staff & the management . At your service we remain

"Don't stay: So dirty and way over priced, they said they are understaffed"

1
User 13/04/2021

We paid $300 for this room and when we arrived the pillows were damp and there were sand in them. Someone else's pizza crust was on the floor that hadn't been cleaned up, there was a hair in the tub, and the beds were made so sloppily I am not even sure they washed the sheets at all. When I asked for more pillows they brought pillows that still weren't dry and one of them was a square pillow crammed down into a pillow case....not sure where this pillow even came from.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much review & contents duly noted. Thanks for bringing to our attention. Please accept my sincere apology on behalf of the management.

"beautiful view"

4
User 13/04/2021

We have stayed at this property before. We like it for the convenience to the fishing pier and shopping. It has a great view of the beach and pier. The pool is very nice and the employees are polite and helpful.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much It was so nice of you to take your time out & write a review. Once again sincere appreciation on behalf of the staff & the management . At your service we remain

"Terrible staff support during hotel fire"

2
213liesl, Geneseo, New York 11/04/2021

During a fire evacuation in the hotel at 2am there was not a SINGLE staff member seen. NO drinking water offered while water was off for 7 hours following. Woken by second fire alarm at 7am. NO communication from hotel regarding the incident. NOTHING. Fire department told me the boiler room was on fire and they managed to stop the fire from getting out of control. Again, hotel staff MIA. More than 50% of staff does not wear masks and had a staff member shout at me for not wearing one I'm front of other guests. I was refused breakfast by this staff member because I did not have a mask yet their staff walks around without it. I had to ask the reception staff to collect my breakfast which they kindly did. Reception staff was super friendly. If it wasn't for them I would not have much positive to say about this hotel. Great view but be prepared to smell your neighbouring guest smoking marijuana on the balcony. Ice machines on 3 of the 4 levels not working. Be prepared to hear cleaning staff members argue daily, quite loudly, in the hallway. All in all poor management, sadly, as this hotel has the potential to be GREAT.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much staying at this hotel. Its our sincere apologies for any inconvenience you might have experienced. Your points are noted as it gives us an opportunity to improve & serve better. Once again our sincere apologies

" Vacation "

5
mikewill242, Virginia Beach, Virginia 10/04/2021

It was an amazing service at the hotel. Front dress service was excellent. Breakfast was hot and ready every morning . Betty and Ahmad are great guest host at the front desk . If you and a soulmate planning a vacation this is the number one spot

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & sincere appreciation for Choosing Best Western Plus Sandcastle. Hope we made your stay comfortable as well as a memorable

"The Sandcastle is the Worst Western!"

1
User 07/04/2021

General Manager Bhavesh Rawal? You need courteous staff. Too many issues, lack of courtesy from check in and front Desk Manager Stephanie argues with everyone! We Will Never Return, there are lots of hotels in Virginia Beach to choose from that happily treat a guest like a guest not an inconvenience. Called the hotel, we wanted to book our favorite room. It wasn't available on the first night so we called central res, used some points and booked one night. Called the hotel spoke to both Stephanie and Betty explained and asked to be upgraded to oceanfront king on the same floor so it would be easy to move the next day. We're Diamond Rewards Members and this is part of that level. Was told, yes, no problem. We also booked room 901 directly with hotel for 3 additional nights and were told " we're giving you 20% off the best rate for your trip advisor review. Arrived to be told you're in a room with two double beds and a partial oceanview. We laughed at first then insisted on what Stephanie the front desk manager and Betty had promised us. We asked to speak with the MOD. In hotel language that's the Manager on Duty. Woman working the desk had no idea. My husband explained and was told there's no manage here. Finally after threatening to leave we were able to get a king oceanfront room on 2nd floor. Were told last king available. Right. Asked for bottles of water ( perk of diamond status) were told we're out. Room price includes full breakfast until 10am. Got in line at 930am to be told " 5 people in front of you, there probably won't be anything left but I can get you a bag with microwaveable sandwich, water, fruit. Great, we're fully vaccinated and feel better about finally traveling and now we're going back to our room to heat up our breakfast! We were again frustrated but said yes. The sandwich was frozen so it had to be defrosted before heating. Pass it was disgusting. Applesauce was frozen despite a use by far a year in advance. We spoke with the woman and said if a full breakfast was included and there were people waiting maybe someone should be cooking? She said " I'm the cook". We said well then it's a management issue and she said " I am the manager"!! She also said " people eat too much and don't think about others". And " I got here at 530 this morning and had to cook for 336 people" The point? Went out to eat at May's Cafe and it was delicious. Stopped by the front desk to speak with Stephanie. She was confrontational and extremely argumentative. We walked away frustrated Again. We're the guests right? This is how people are being treated at this hotel? It's very sad. We came back at 1pm as ordered by Stephanie ( be here at 1pm today) even though it interrupted our first day to get keys for room 901. The other desk clerk was helping a man when Stephanie interrupted and began arguing with him! Rooms on third floor vs 5th floor. It was embarrassing but hey guess this is acceptable behavior for senior staff?

"Amazing hotel"

5
User 06/04/2021

I stayed here last night as a mini vacation. It's located directly off the beach on 14th street. Everything fun is within walking distance from the hotel. It also has its own private parking garage, which is super convient( not hard to find a spot, not heavily crowded, very cleanly area). As far as the hotel itself, it was clean. You can tell they are really following the Covid cleaning guidelines. The whole hotel room smelled like lemons, not in an overpowering way, however. They also had social distancing markers on the floor for if you have to stand at line for breakfast or at the desk. As far as the staff, they were all super friendly and helpful. The room I booked was the King Suite-1. It was incredibly nice and spacious. I was really not expecting all of it. The room had an upstairs and a downstairs. On thé upstairs portion was a living room, two bathrooms, and the separate bedroom. In the living room you have a view of the city, as well as, a couch and tv to relax. The bedroom had a closet, a dresser, a tv, mini fridge, kureg, desk, and a VERY comfy bed. From the bedroom you had a beach view from both big windows. The door off the room goes out onto the balcony. If you go down the stairs you'll see another couch and tv and a small kitchen. The kitchen has a little counter, a sink, microwave, coffee maker, and a fridge. The two of us really didn't know what to do with all the space haha. After our night there, we got up to go get the complimentary breakfast they had provided. We had to wait in line for a few minutes, but it wasn't terrible. The options they had were great. They had great variety and it was actually really good. Before we checked out we decided to stop by the pool for a swim. Due to Covid, you have to book it 30 minutes ahead of time at the desk so that there isn't too many people in there. Overall this was just what we needed and I'm grateful that i chose Best Western! I will be back and I definitely recommend.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much It was so nice of you to take your time out & write a review. Once again sincere appreciation on behalf of the staff & the management . At your service we remain

"Opening weekend for VA Pier"

5
User 05/04/2021

My family and I love to stay here when we want to go fishing. The hotel is very clean(Covid protocol) are in place. There are so many restaurants near by, but Ocean Eddie's and Ocean 14(located in the hotel) are my favorite. The pool was open. You have to sign up for a slot and you only get 1 hour. Thus was perfect and apart of Covid protocols.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much It was so nice of you to take your time out & write a review. Once again sincere appreciation on behalf of the staff & the management . At your service we remain

"Nasty"

2
User 05/04/2021

There was sand at the foot of the bed under the sheets. The shower floor was slippery and almost fell, plus the shower wall had whatever kind of marks that wasn't cleaned off from the last however many people. The remote didn't work for the TV. It smelled horribly of smoke and weed. The vending machine on the 5th floor wasn't even turned on to use. Parking arrangements aren't great being that you have to travel around a parking garage to find a spot in hopes that you find one on your floor. I will never visit this hotel again.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for the review & points noted. Kindly accept our sincere apologies

"Mini vacation"

5
Cindy S, Virginia Beach, Virginia 03/04/2021

I love this hotel. The rooms are always clean. The breakfast is really good. The front desk staff is great. Betty and Moni were so sweet and kind when ever I had a question. They have a great personality.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much It was so nice of you to take your time out & write a review. Once again sincere appreciation on behalf of the staff & the management . At your service we remain

"Room with a view and a great breakfast too!"

4
joepastore, Watervliet, New York 01/04/2021

Hotel is only feet from the pier and is within walking distance to everything. Found the staff to be helpful and accommodating. Due to Covid-19 daily room service was halted. However, if in need of ANYTHING all it took was a call or just ask at the front desk. We had a sizable group of folks who enjoy getting together for a few laughs and beverages. Finding a place to gather was never a problem. Breakfast was a surprise! It was included, of diner quality with many choices and the staff constantly replenished the offerings. I doubt there is a better breakfast offered at any of the other hotels. I'll add that there always seemed to be cleaning in the lobby and outside entrance. There is a store on site offering beverages, souvenirs and rentals. The beach is clean and level all the way to the water.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & sincere appreciation for Choosing Best Western Plus Sandcastle. Hope we made your stay comfortable as well as a memorable

"Love this hotel!!"

5
User 31/03/2021

Room was very spacious, beautiful view, front desk was great, pool is beautiful, walking distance to everything on the boardwalk. We all really enjoyed our stay and will most definitely be returning!!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & sincere appreciation for Choosing Best Western Plus Sandcastle. Hope we made your stay comfortable as well as a memorable

"Best Western Sandcastle"

4
jeffy565656, Manville, New Jersey 31/03/2021

Hotel was clean. Bar was entertaining. Hot breakfast in the mornings was nice. With Covid-19 still with us, daily room cleaning was not done but anything you needed could be found with a quick call to the front desk. (Soap, tissues, towels and/or pillows!)

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & sincere appreciation for Choosing Best Western Plus Sandcastle. Hope we made your stay comfortable as well as a memorable

"Good value for the price"

4
User 29/03/2021

Older hotel that has been updated. All staff were very friendly and worked hard to provide an excellent customer experience. Compliments to reservationist named "Jessica". Her friendly, light hearted positive manner is an asset to the Best Western. .Excellent location and good amenities. Good choice for budget minded guests. Will stay again.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & sincere appreciation for Choosing Best Western Plus Sandcastle. Hope we made your stay comfortable as well as a memorable

"Good view and breakfast, room beds not as big as advertised "

4
mattszeto, Charlottesville, Virginia 28/03/2021

One star deducted for smaller beds. Visited with family (2x toddlers) and found the beds to be closer to twin sized, even though we booked 2x queen beds. This was confirmed by the front desk. Room was cleaned pretty well, but the bathroom was a little older and had some dirty alge/moldy spots in the corners. Otherwise, the pool was open and capacity controlled by the front desk which was nice. Breakfast was also very nice and fully featured. Overall good value for the off season price.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much & sincere appreciation for Choosing Best Western Plus Sandcastle. Hope we made your stay comfortable as well as a memorable

"Excellent place to stay"

5
User 25/03/2021

This is a nice facility that has a very professional staff. We stayed for 4 days and had 2 rooms on the 8th floor. Both rooms were clean, the view of the ocean was great and the hotel was safe. The morning breakfast was hot, well prepared, tasty and filling with a variety of items. Two members of the staff, Betty and Moni provided exceptionally good service. They could not have been nicer. I am glad they were working the front desk during my stay.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much. We as the staff of this Beautiful Best Western Sincere appreciate your feedback. Once again at your service we remain & hope we made a memorable stay for you Always BEST WESTERN

"Making a reservation"

4
travann2005, Ahoskie, North Carolina 25/03/2021

My co worker recommended this hotel so i called to make a reservation and spoke to Moni and she took care of me right from the start. She made sure that she explained the rooms check in and out times and the discounts that were available to me. She was so patient and helpful.

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much. We as the staff of this Beautiful Best Western Sincere appreciate your feedback. Once again at your service we remain & hope we made a memorable stay for you Always BEST WESTERN

"PERFECT STAYCATION SPOT!"

5
T9257XYchristinam, Virginia Beach, Virginia 19/03/2021

This truly was the perfect place to just get out of the house, away from the computer and to-do piles, and completely UNPLUG! Having lost my mom 6 weeks prior to my stay, I was so overwhelmed by Caregiver's burn out. I treated myself to dinner at the restaurant in the hotel...amazing experience with attentive waitress and SUPERB meal, perfectly prepared! I then allowed myself to soak in an Epsom Salt Bath for the first time in years (since we only have handicap walk in showers in my home). After a deep, comfortable sleep, I woke to enjoy a great, hot breakfast...and then another great, hot soaking bath! When I checked out I felt like I could face anything again and now plan on doing this for Me on a regular bases! Word of caution, go SLOW going in and out of the narrow, blind-curve entrance and steep ramps in the parking garage...that was my only pain point during my otherwise PERFECT stay :-)!

"Great hotel and location but the Best Part is the staff, on particular Betty!"

5
User 18/03/2021

We visit a few times a year but due to Covid we've been home for a year. Now that we've gotten our vaccine the first place we went to was BW Sandcastle and thank goodness Betty was at the front desk when we walked in! Betty is sweet, kind and always has a big smile as she shares her suggestions for what new to see and do. It's like coming home!

B R, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello So nice of you to write a review, thank you so much, it was pleasure having you at Best Western Plus Sandcastle & sincere appreciate your stay

"Fantastic stay!"

5
User 17/03/2021

Hotel was clean with friendly staff (Betty and Stephanie were great!) and beautiful views! The room was very spacious and had a little balcony to sit on and watch the ocean! There was a continental breakfast included! We will be back!

Bestwestern plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much. We as the staff of this Beautiful Best Western Sincere appreciate your feedback. Once again at your service we remain Always BEST WESTERN for Family

"Stay for the night"

5
User 17/03/2021

Very nice, comfortable stay. Amazing staff and housekeeping. Very pleased to stay there and can't wait to come back. The front desk lady was so nice to us because we were so tired and didn't have a credit card, I recommend them a lot!

Bestwestern plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much. We as the staff of this Beautiful Best Western Sincere appreciate your feedback. Once again at your service we remain Always BEST WESTERN for Family

"Very helpful and friendly staff."

4
Passport296331, Forest Hill, Maryland 17/03/2021

Our stay was very nice and economical during this off-season. The staff went out of their way to be friendly and helpful. After our first night, we had a need to change rooms and the hotel was very accommodating. Provisions were also made to serve a very nice breakfast in a safe manor due to the pandemic.

Bestwestern plus Sandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much. We as the staff of this Beautiful Best Western Sincere appreciate your feedback. Once again at your service we remain Always BEST WESTERN for Family

"Best western Sandcastle VA Beach"

4
dajanskyesmom, Louisa, Virginia 12/03/2021

The staff here were soooo friendly and helpful. We had to call to have someone come fix the remote and they were very prompt. I was pleasantly surprised that they had staff serving a full hot breakfast as I was just expecting grab and go options. Will stay again and recommend

"Getaway"

5
MrsPeaches78, Virginia 12/03/2021

Check in was quick, very nice hotel, staff was friendly, rooms need to be updated some. I will be staying again my next visit. It has a nice view of the beach. It is also close to the pier. They have a nice garage for parking.

"The best"

5
travelingstach, Norfolk, Virginia 11/03/2021

Thank you to all the staff for such a memorable staycation at the beach, my family was blown away with the generous birthday surprise for my son!!!! Pool is heated, gym with a view and clean and spacious rooms

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much. We hope to make this kind of events memorable & Sincere thanks for choosing Best Western Plus Sandcastle

"Love it!!!"

5
User 10/03/2021

Lately I haven't been having luck with hotels in Virginia Beach but this one did not disappoint. From a easy check in to parking being on site. My first impressions were very pleasant. I appreciated the policies in place for Covid 19 especially the pool sign in, as to everyone can have a chance in it. Breakfast was definitely an added bonus I wasn't expecting. The wait staff was pleasant and very helpful. And those potatoes. ❤️ The room was exactly what we wanted with a view to die for. Not to mention the location is less than a minute walk from the pier. We're visiting the area again in July and there's no doubt we'll be booking this hotel again!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much. that was really nice of to take your precious time off & write a review. Once again thank you on behalf of the staff of this hotel.

"Great Short Stay"

4
User 10/03/2021

Checkin was quick, parking was easy and extra convenient. The room, bathroom and balcony were all clean. We did have to request extra pillows to which they brought posthaste - AWESOME! The front desk, housekeeping and kitchen staff were all super friendly. We chose this particular location for the free breakfast, which did not disappoint. The breakfast had Lots of variety for big and little breakfast eaters. There was a server to prepare the plates of hot foods and lots of individually wrapped cold options, ie bagels, breads, cereal, yogurts, fruit, etc.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much. that was really nice of to take your precious time off & write a review. Once again thank you on behalf of the staff of this hotel.

"Weekend Away"

5
User 02/03/2021

Hotel staff was SO FRIENDLY, from the young man checking us in (didn't catch his name) to Betty & Stephanie who checked us out. The room was clean and beds very comfortable. Oceans 12 restaurant in the hotel has great food.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much, It was our pleasure of serving you & we are glad that you enjoyed your stay. Hope to see you soon

"Very Pleasant Stay"

3
grkva, Richmond, Virginia 01/03/2021

The hotel staff was very friendly and wonderful. They accommodated our special requests and ensured we were comfortable. The breakfast was done very well considering the modifications for the pandemic. The room was adequate for a no-frills overnight stay. The ocean views were fantastic!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay. Kindly accept our sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"Loved the Views!"

4
User 01/03/2021

The view from the hotel room was spectacular. The room itself was great, the only thing was that they aren't doing turn down service which I assume is because of Covid which I completely understand, however they should still check in to make sure you are not running out of things like clean towel and toilet paper. Other than that everything was great.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay. Kindly accept our sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"Stayed for over a month. I liked the staff."

5
longstay_1a, Virginia Beach, Virginia 27/02/2021

I had generally positive experience with the front desk, maintenance and breakfast staff during my stay from January to February. Betty, Stephanie, Jeff, Jim, Ian, and other employees during that time period were great. The breakfast staff had organized grab-and-go bags based on their observation of what I normally picked when I had to go to work early in the morning, without me asking for the bags. The occasional "out of stock" in the breakfast room was a minor annoyance, such as when the fruits or oatmeal bags ran out. The staff did occasionally give me plastic bottles of milk when they ran out of milk. I hope their food inventory system is addressed before the tourism season. The only major issue I did have was the when the WiFi network on one floor refused to allow my laptop to connect at all and thus I was unable to enter the password, while the networks on another floor had no problem. The hotel corporate tech support had a very long wait time. Also, I would recommend for future visitors to ask to have the automatic daily safe fee removed from the bill if they don't plan on using the safe, as that fee had to be manually removed.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time to review the Best Western Plus Sandcastle Plus VB Oceanfront. We greatly appreciate being apart of your special day and sharing your amazing stay experience with us! It is our hope you choose to have a return stay with us! Sincere appreciation for sharing the Staff Service as it made their day. Thank you again for your feedback.

"Wonderful Stay"

5
User 27/02/2021

Had a memorable two weeks here, as usual. The staff was still wonderful and accommodating. We always look forward to coming back every year. The restaurant keeps getting better and better. Our only complaint was that the floor was dirty. We had to keep shoes or slippers on all the time because our feet got black and gritty if we went barefoot, which is what we wanted to do. Otherwise, everything else was great.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time to review the Best Western Plus Sandcastle Plus VB Oceanfront. We greatly appreciate being apart of your special day and sharing your amazing stay experience with us! It is our hope you choose to have a return stay with us! Thank you again for your feedback.

"Great Ocean front location"

3
115JosephS, Virginia Beach, Virginia 26/02/2021

Hotel entrance & lobby area is very nice. Rooms and hallways are old/dated, in need of renovations. Friendly staff. Breakfast is served sort of. Given hot breakfast in a container which you take to your room to eat. Great breakfast served at local nearby restaurant "Mary's". Great view of beach and fishing pier. Clean indoor heated pool.

"Great Weekend Visit"

5
User 23/02/2021

The room was on the top floor with a view of the ocean. The room was clean and well appointed. It was in a great location to enjoy the boardwalk amenities. The hotel had an indoor pool which I took advantage of as well as a workout room. They responded quickly to any questions or needs. I would return to this hotel at some time in the future. The hot breakfast was very good. It was served by the hotel employees.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much, So nice of you to take your time & write a review regarding your stay. We are glad that you enjoyed your stay. At your service we remain.

"Birthday/anniversary of death"

5
User 22/02/2021

Wanted to say we really had a great time there all staff especially betty & Stephanie were Friendly and amazing we will most definitely return my children and grandchildren really enjoyed the gym and pool time water was lovely Thank you all see you again soon.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much. Both Betty &Stephanie our Front Desk Manager have sincerely appreciated your feedback. Also the hotel staff feel proud of giving exemplary services to guest like you. Thank you once again & at your service we remain

"Weekend away with the kids"

5
User 16/02/2021

The staff here is so friendly! Everyone was very nice to my two little boys, especially during breakfast! We had a great weekend getaway! Betty and Tiffani were especially nice! They helped us with parking and finding our way around the hotel. We also had a great view of the holiday lights!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much. That was so nice of you to take your time out & post a review. Once again sincere appreciation on behalf of the staff & the management . At your service we remain

"Great stay!"

5
savv17, Newport News, Virginia 15/02/2021

We stayed here during Valentine's Day. The staff was very nice and accommodating. Our room was very clean and the ocean view from the room was amazing. We had a great stay and will definitely be coming back!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much, sincere appreciation for staying at this hotel & hope to see you soon again. At your service

"Happy Valentine's"

5
Sgt0609, Miami Beach, Florida 15/02/2021

Me and my wife stayed in the 3 bedroom suite, with a beautiful oceanfront view, for Valentine's day, it was clean and spacious. The front desk attendants were helpful and courteous. Definitely will stay again!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much, sincere appreciation for staying at this hotel & hope to see you soon again. At your service

"Weekend getaway"

5
User 12/02/2021

Great customer service. Very pleasant at the front desk. Along with the one housekeeper that allowed me to use the elevator while she waited for the need. The room/ bathroom were perfectly cleaned. Lobby was cleaned with sanitizer available. Although breakfast wasn't the best someone served you with to go plates to take back to your room

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much. That was really nice of you to take your busy time off & write a review regarding your . once again thank you so much & at your service we remain.

"Family Vacation!"

5
User 03/02/2021

We took our yearly Thanksgiving vacation despite Covid. We stay here yearly and love it every time! Friendly staff, Fantastic breakfast, Covid safe policies and loved the new flooring! Highly recommend.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the kind words on your stay,. We at the Best Western Sandcastle truly take guest satisfaction personally, We know times are tough and are glad we could provide a positive stay for you. Thank you for choosing our hotel for your stay. It is our goal to provide the best service possible. Stay safe from the Best Western Sandcastle staff.

"Great place to relax"

5
mcmatthews, Laurel, Delaware 01/02/2021

This Best Western has some of the best staff around. Hotel is kept in good shape and everyone is helpful and pleasant. We visited with kids and granddaughters who enjoyed the pool facilities. A rude guest at breakfast who refused to wear a face covering was easily handled by hotel staff who escorted the man out. Kudos for keeping it civil.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the kind words on your stay,. We at the Best Western Sandcastle truly take guest satisfaction personally, We know times are tough and are glad we could provide a positive stay for you. Thank you for choosing our hotel for your stay. It is our goal to provide the best service possible. Stay safe from the Best Western Sandcastle staff.

"Vacation"

5
User 01/02/2021

I stayed at the Best Western plus Sandcastle hotel at Virginia Beach on my way to New York City for Thanksgiving. Damian was the best customer service representative I've ever come across. He went out his way to provide great service. I appreciate everything he did. I wanted to thank him by leaving this review. The hotel was clean and offered a good breakfast and lunch buffet. I had a great view of the beach at a very affordable price thanks to Damian and the Best Western. They treat veterans with first class. I am definitely coming back in the summer and whenever else I get the chance. Thank you very much

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the kind words on your stay,. We at the Best Western Sandcastle truly take guest satisfaction personally, We know times are tough and are glad we could provide a positive stay for you. Thank you for choosing our hotel for your stay. It is our goal to provide the best service possible. Stay safe from the Best Western Sandcastle staff.

"Birthday Celebration"

5
User 30/01/2021

I had a great time the room was clean and the people there were so nice! The breakfast was great and i enjoyed the pool! Betty & Stephanie were awesome I'll be going again really soon! This is the best place to travel to.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Plus Sandcastle . We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"Family stay"

5
User 28/01/2021

Clean and accommodating. WiFi was fast and the service was great. Will come back again. The view was beautiful and would have stayed out on the balcony if it wasn't so cold. The breakfast was okay...they give pretty small serving sizes but overall good food and friendly staff.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Plus Sandcastle . We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"Location and Great Staff"

4
Cyndee1980, Laurel, Delaware 27/01/2021

Location Location Location, this hotel is on the boardwalk and you can watch the sun rise. Staff was exceptionally friendly and always helpful. We were there between Christmas and New Years and could watch the parade of cars viewing the Christmas decorations on the boardwalk each night. Standing on the balcony looking north and south you can see nothing but beautiful Christmas decorations in the evening. Pool area was peaceful. Rooms are typical beach hotel and theirs are very clean. We are planning a return very soon. I highly recommend visiting the Sandcastle.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay. Kindly accept our sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"Disgusting"

1
482deborahn, souderton, United States 27/01/2021

Shower curtain molded and floor slippery but not clean from the time we got there until we left . Have stayed here 30 some years but we will not be back after this and now you have to pay to park too . Soooo very sad.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for the Review & sincerely appreciate your feedback. We will appreciate if you can call the hotel manager to get more information on your stay as we are not able to verify any of the information from Trip Advisor. Assuring prompt response on this matter

"Clean, scenic, great staff"

5
360kevinm, Columbia, South Carolina 24/01/2021

At Check-in I was greeted by Damian and Lakriska . The check-in was smooth, friendly, and they informed me of the amenities that were available during this COVID time. I was surprised how much was available. The breakfast buffet was open. They modified the process to make it safe. I was amazed at how clean my room was.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay. Kindly accept our sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"relaxing at the beach"

5
User 24/01/2021

Best place for the location. We have stayed at many Virginia Beach Hotels. This is in a great location, the parking garage is a huge plus because it is large and you can enter your room floor from the garage. We loved that it was a full breakfast. Every staff member from the front desk, breakfast and cleaning were so nice and friendly. I really did not want to leave! I am already planning another trip to relax and enjoy waking up to the ocean sunrise!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay. Kindly accept our sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"Birthday gift"

5
User 22/01/2021

Christine, Jeff, Jamie, and Ian showed some great hospitality. With individuals like so really make my stay more enjoyable. Keep up the good work ladies and gents. We will definitely return for another visit.

"overnight stay"

4
User 22/01/2021

great room beautiful view clean linens had problem with smoke detection but was quickly taken care of will recommend staying here again and I will definitely be returning in the near future also great location close to shops and restaurants

"Random getaway!!"

5
User 21/01/2021

I absolutely loovveee this oceanfront hotel, the staff is awesome, the view is amazing and the rooms are of approval. I had a horrible stay at a different(motel) location, MRS.STEPHANIE, took me in and made the rest of our vacation great, she saved our trip, making our "stay away from home pleasant" She helped me get ANY discounts availianle to me at the day of booking,BEST WESTERN has our business, GUARANTEED!!!!

"Solo me time oceanfront"

5
User 21/01/2021

Clean and modern with friendly service. Hot breakfast exceeded expectations on selection and taste. Christine was very patient and accommodating with all of the choices and even found me a makeshift tray for transport back to my room.

"Great trip!"

5
Arlene W, Midlothian, United States 20/01/2021

My only regret was that I didn't stay longer! The room was nice and clean, you could smell that the place was clean. The restaurant/bar was great as well; good food, drinks & the band that played was an awesome surprise. Breakfast the next morning was nice as well. Great hotel staff from the moment we arrived!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello It was so nice of you to take your busy time off to write a review & as well as compliment the Staff. On Behalf of the entire staff of the hotel & the management of this Best Western Plus Sandcastle, would like to thank you sincerely & hope to see you again, At your service we remain

"Great stay"

5
romeaugson, Norfolk, Nebraska 08/01/2021

Me and my lady enjoyed every minute of it especially looking off the balcony wonderful room on the 9th floor clean and ready when I arrived fast check in and faster checkout thank you to the staff for a great stay

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for sharing your wonderful review! We especially appreciate loyal guests such as yourself. We are thrilled that you enjoyed your stay. We look forward to seeing you again and Thank you again. Stay safe!

"Great view"

5
792kikim, Hampton, Virginia 05/01/2021

Ms. Damein checked us in was super patient great customer service. The room was nice really enjoyed the balcony, had a great view of the boardwalk and ocean. Perfect walking distance from most of the strip. I definitely will visit again.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this Best Western Plus Sandcastle and glad that you enjoyed your stay . It was so nice of you to take your valuable time off & write a review & complementing the hotel staff. Sincerely appreciate your feedback. Thank you very much & at your service we remain

"Post Christmas Vacation"

4
Dale W, Appomattox, Virginia 04/01/2021

My husband and myself, along with our adult son took a post Christmas vacation to enjoy local seafood restaurants, enjoy the boardwalk lighting display, and the local aquarium. Covid safety precautions were in effect by the hotel, as expected.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for sharing your wonderful review! We especially appreciate loyal guests such as yourself. We are thrilled that you enjoyed your stay. We look forward to seeing you again and Thank you again. Stay safe!

"I love it here!! Damian and deedra have been wonderful and ecstatic each visit!!"

5
User 01/01/2021

I love it here!! Damian and deedra have been wonderful and ecstatic each visit!! This is actually my second time driving here within 2 weeks and I absolutely love this hotel!! Damian and deedra have been the ones here checking me in and they have been absolutely amazing!!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for sharing your wonderful review! We especially appreciate loyal guests such as yourself. We are thrilled that you enjoyed your stay. We look forward to seeing you again and Thank you again. Stay safe!

"A quick getaway!"

4
Pat854, Fredericksburg, Virginia, United States 01/01/2021

Came for a quick getaway to see the Christmas lights. Room was clean and more than adequate. Breakfast was served by the staff and was very nice, even though it had to be served in a styrofoam container due to COVID. Betty and Stephanie at the front desk were very friendly and efficient. We'd come back again.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you very much for staying at this Best Western Plus Sandcastle and glad that you enjoyed your stay . It was so nice of you to take your valuable time off & write a review as well as complimenting the hotel staff. Sincerely appreciate your feedback. Thank you very much & at your service we remain

"Needs Attention"

2
princeton2229, Maryland 01/01/2021

Could do much better with checking the rooms to assure all working parts are working and that floors are cleaned. I cleaned the tiled floor (runway) after we felt sticky stuff under our feet. Needed microwave

"Motel quality "

2
TatianaI, Ashburn, Virginia 29/12/2020

We visited VA Beach for one day in December and selected Best Western based on latest reviews. We were disappointed seeing condition of our room - rusted metal lamps, damaged walls, beds not made nicely, smell .. quality of a cheap motel. Registration lady was nice and changed my room for the higher floor. View was the only good about this hotel. Exercise room was open. Breakfast served with choice of some hot items like scrambled eggs, bacon, sausage. There was limited seating for breakfast at the lobby. Coffee and hot water available at the lobby all day. Pool was closed . Location was good to visit ‘Christmas Lights at the Beach

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Tatianal Thank you very much for choosing this Best Western Sandcastle Plus for your stay. Sincerely appreciate your feedback & especially Motel Quality. We sincerely apologies for not exceeding your expectations. Hope you will give us an another opportunity to serve you , At your service we remain

"Incredible"

5
CarterCrew2020, Virginia Beach, Virginia 28/12/2020

My family and I stayed here the weekend before Christmas for a staycation and had the absolute best time ever.We were able to relax, enjoy each other's company and enjoy the beautiful view. The staff was so accommodating,so courteous and went above and beyond to make sure our needs were met, down to the smallest detail. I would recommend this hotel to any and everyone and will definitely be back. This is our new go to for a great relaxing time.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for sharing your wonderful review! We especially appreciate loyal guests such as yourself. We are thrilled that you enjoyed your stay. We look forward to seeing you again and Thank you again. Stay safe!

"Ed Yates"

5
User 28/12/2020

Great view and great price. It was the of season, so the price was reduced. The breakfast was hot and very good. Hostess Betty was very helpful. She was great with her recommendations! I highly recommend this hotel!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Ed Yates Thank you very much for staying at this Best Western Plus Sandcastle and glad that you enjoyed your stay . It was so nice of you to take your valuable time off & write a review as well as complimenting the hotel staff. Sincerely appreciate your feedback. Thank you very much & at your service we remain

"great experience"

5
User 21/12/2020

great experience this weekend .the bar had 6 live bands on sunday. the rooms were very clean . the breakfast was amazing. betty at the front desk was very helpful.food at the restaraunt was spectactular.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for taking the time out of your busy day to leave us a great review! We are delighted to hear you had a wonderful time with us and look forward to welcoming you back whenever your travels bring you back to the area! Thank you for choosing the Best Western Sandcastle Plus

"THIS WAS AWESOME!!!"

5
User 13/12/2020

First of all I want to thank Jim Christine and Jeff for the breakfast!!!!!!! I also want to thank betty for the service! Someone else helped who was from Cali but I didn't get his name but thanks! This is a beautiful place to stay at!!! Their breakfast is warm so is there welcoming!!! I couldn't of asked for a better place to stay! They ocean view was amazing!!!! I love it and I hope I come again in the future

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for taking the time out of your busy day to leave us a great review! We are delighted to hear you had a wonderful time with us and look forward to welcoming you back whenever your travels bring you back to the area! Thank you for choosing the Best Western Sandcastle Plus

"Came to see the lights"

5
User 13/12/2020

The breakfast was great it was hot and yummy and the service for hotel was great. The bar attendant was professional. The desk clerk was nice. Hotel maintenance checked on us. The rooms wwew nice and clean. We'll be back for sure.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for taking the time out of your busy day to leave us a great review! We are delighted to hear you had a wonderful time with us and look forward to welcoming you back whenever your travels bring you back to the area! Thank you for choosing the Best Western Sandcastle Plus

"Great"

5
User 13/12/2020

Damion at the front desk is super he helped select the best rooms for my family. I wanted everything to be perfect and he made sure i was satisfied. We had a great time and will be visiting more often Thanks Damion

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this Best Western Plus Sandcastle and glad that you enjoyed your stay . It was so nice of you to take your valuable time off & write a review & complementing the hotel staff. Sincerely appreciate your feedback. Thank you very much & at your service we remain

"Great Stay"

4
User 10/12/2020

This hotel is my go to hotel. From check-in to checkout and time in between, the customer service is outstanding!! That's the first and most important impression that lets me know I'm in the right place. The lobby is cozy and inviting. I don't know everyone's name, but to mention a few that made my stay welcoming and great are Betty, Damian, Banvoleyo. The breakfast servers are part of the great customer service as well. Very good selection of a hot breakfast. Another front desk staff member went out of her way to get me more towels. She was multi-tasking. Everyone was attentive and genuinely nice. The room was nice and clean. The tv/cable would go out on occasion for a short period and reboot. The hot water took a while to get hot and I didn't mention it until checkout and a call was made to maintenance quickly. The hotel location is awesome, right at the pier! I've always been satisfied and very happy staying at Bestwestern Plus Sandcastle Beachfront Hotel!! Thank you!!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for sharing your wonderful review! We especially appreciate loyal guests such as yourself. We are thrilled that you enjoyed your stay. We look forward to seeing you again and Thank you again for all your support and trust. Stay safe!

"Exceptional employees"

4
atknsndv, Glen Allen, Virginia 07/12/2020

Check-in process is a breeze. Let Betty & Christine take care of whatever you need. As with any hotel stay, check your room before you unpack to ensure you are satisfied. We had a minor issue with the balcony door and we were given another room with no delay. I recommend this Best western for the great view of the holiday Christmas lights on the boardwalk. And don't miss the hot breakfast served every day (in to-go containers during this time. Let Brianna or Christina fill your plate. They are so cheery and positive & sure to brighten your day. Note: All precautions are taken for social distancing and sanitation so your family are protected.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this Best Western Plus Sandcastle and glad that you enjoyed your stay . It was so nice of you to take your valuable time off & write a review & complementing the hotel staff. Sincerely appreciate your feedback. Thank you very much & at your service we remain

"Wasn't the greatest, but not the worst!"

3
kleeda85, Waynesboro, Virginia 07/12/2020

The front desk staff was very pleasant every time I passed by the would speak and ask if we needed anything! Breakfast was great also! Christine was fantastic and seemed to love her job ! Jeff and Jim were on top of things also! Things were well stocked and cleaned! The box spring cover needed to be washed! The room needed some repairs, but what do you expect for the price!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this Best Western Plus Sandcastle and sorry to hear that your stay was not at par you were looking for. Our Sincere apologies. It was so nice of you to take your valuable time off & write a review & complementing the hotel staff. Sincerely appreciate your feedback. Thank you very much & at your service we remain

"Birthday Weekend"

5
User 07/12/2020

Penny&Betty were very helpful with anything we needed. We will return again . Breakfast was good and hotel was clean and workers were friendly and all smiles. The Christmas lights on the board walk we could see from our room.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this Best Western Plus Sandcastle and glad that you enjoyed your stay . It was so nice of you to take your valuable time off & write a review & complementing the hotel staff. Sincerely appreciate your feedback. Thank you very much & at your service we remain

"Breakfast"

5
896kayj, Newark, New Jersey 06/12/2020

Thank you Christine, Jeff and Jim for providing an amazing hot breakfast! Its nice to wake up to such a hospitable and very safe and sanitized treat especially during this pandemic. And not a brown bag. Highlight of our stay!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this Best Western Plus Sandcastle and glad that you enjoyed your stay . It was so nice of you to take your valuable time off & write a review & complementing the hotel staff. Sincerely appreciate your feedback. Thank you very much & at your service we remain

"Breakfast"

5
207lamarw, Brooklyn, New York 03/12/2020

Brianna was great she let us know were the breakfast at and she was very kind and humble the food was good i like the eggs and grits was on point also the cinnamon rolls and biscuits was one of my favorite

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much, We are glad that you enjoyed your stay at this Best Western Plus Sandcastle & it was so nice of you to take time & post a review. at the same time Complimenting our staff. Once again thank you & at your service we remain

"vacation"

5
User 29/11/2020

friendly staff and clean rooms always! we have been staying here for years and it's always a great experience. good protocols for covid including breakfast and house cleaning. the only complaint is that the heat wasn't working.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Mr. Joel Thank you so much & it was our pleasure in serving you. Thanks for bringing to our attention about the heat & sincerely apologies for the inconvenience, Please accept our apologies & at your service we remain,

"Thanksgiving 2020"

4
954ej2016, Rochelle Park, New Jersey 28/11/2020

Neat, somewhat clean room (not sure when room was last used) Friendly accommodating staff(Ms' Stephanie, Tiffani, & Betty) Covid protocol followed Great breakfast Great location on Boardwalk with Great view of Holiday light show Pleasant stay and would do again.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello 954ej2016 Thank you for sharing your wonderful review! We especially appreciate loyal guests such as yourself. We are thrilled that you enjoyed your stay. We look forward to seeing you again and Thank you again for all your support and trust. Stay safe!

"Great stay"

5
User 28/11/2020

MS. BETTY IS A GREAT ASSET TO THIS HOTEL VERY FRIENDLY AND ACCOMMODATING. Would recommend to friends and family. There breakfast is back with great safety measures. Which is a great deal to get a great room and free breakfast. Great bang for your buck.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you for sharing your wonderful review! We especially appreciate loyal guests such as yourself. We are thrilled that you enjoyed your stay. We look forward to seeing you again and Thank you again. Stay safe!

"Stay at best western"

4
User 28/11/2020

Stay was great and front desk lady was extremely helpful. The beds were comfortable clean rooms. There was a nice view as well, the people were kind not too loud. I would definitely stay here again. Thank you

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your busy day to leave us a great review! We are delighted to hear you had a wonderful time with us and look forward to welcoming you back whenever your travels bring you back to the area! Thank you for choosing the Best Western Sandcastle Plus

"Clean and Comfortable."

5
User 25/11/2020

Great experience at Best Western. Our room was clean and very comfortable. Location is convenient and the view from the balcony is fantastic. Damian at the front desk was super nice, helpful and professional. Will definitely stay here again.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello L8971Aljc Thank you so very much . It was our pleasure of having you & sincerely appreciate your stay as well as the feedback. i will definitely share your review with our staff. Once again thank you & at your service we remain

"Super People!"

5
User 23/11/2020

I will start off with a comment about the hotel in general, it is an older hotel and hence may have some issues, but the people bend over backwards and more to fix anything necessary. We checked in and looked out our 8th floor balcony at the ocean and instantly were happy. We are from Colorado, so we love to watch the ocean when we can go there! However, then we noticed that the lock was broken on the balcony door and when we turned on the heater, it started making the most horrible loud noises. We called the front desk and Damian came up with a helper and they apologized repeatedly they helped move all of our stuff down to another room. The other room turned out great for our 3 night stay. We also dealt with Betty at the front desk who also was extremely accommodating and anytime that we saw her, she was always asking how we were doing and if she could do anything for us. The last person that I would like to mention is Jeff, who dished out the food in the breakfast nook, again a very friendly and accommodating person. I am sure there is more people that should be mentioned as we always received many Hellos and smiles from the rest. Definitely recommend this hotel for the people.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much & sincerely appreciate your stay as well as the feedback. That was really nice of you to compliment the staff. God Bless & once again thank you, At your service we remain

"Best customer service EVER"

5
User 21/11/2020

This Best Western plus is amazing! We came down to the ocean on a wim and are definitely not disappointed! With the world in the state its in not many people are friendly and actually helpful! Our check in was easy quick and we were greeted with smiling faces and personable staff! When we had like 10 questions hours later we were again met with smiling faces and personable staff! Thank you Damian and Penny for making our stay 100x more comfortable by simply being amazing people! Keep doing great with your customer service! It is truly appreciated! And we will definitely return for our summer vacation!!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Bethan It was our pleasure serving you & sincerely appreciate your feedback & will definitely share this review with our staff. Once again thank you & at your service we remain

"My preference is my preference "

2
Heated-20, Atlanta, Georgia 19/11/2020

The hotel is a old hotel that has been updated. If the weather turns cold you will be cold have the night. The temperature got really low while we were there. We turn the heater on 90, 11 hour later it was warm. I suppose the thermostat work it kept running all night. I guess the room never reach 90 degrees. Talk with Manangement they wanted to move me to a room that was colder than the one I was in. So we slept in our clothes.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Heated -20 Thank you very much for staying with us & sincerely appreciate your response. We did respond to this issue as soon as it was brought to our attention. Also our Staff tried to satisfy you to their best ability but looks like we failed. Kindly accept our sincere apologies for not satisfying your needs. Thanks for letting us know. Hope that you will give us another opportunity to serve you

"Nice Beach Getaway"

5
User 18/11/2020

I have stayed at this hotel multiple times, it is my go to for a reasonably priced hotel with a beautiful balcony view of the ocean. It is optimally placed next to a few restaurants and bars along the ocean path, and close to many attractions. Most of the rooms I stayed had a direct view of the pier as well! Room's themselves are nothing special but clean and comfortable none the less. Hotel staff have always been courteous and gone out of their way, especially Betty. I will continue to be a guest of this hotel anytime in the area.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello jOlienen Thank you very much once again & it was our pleasure having you back.

"The Heart of Virginia Beach, Virginia"

5
brianrodahaver, Stevensville, Maryland 16/11/2020

We had a beautiful time at the Sandcastle! The whole experience was enjoyable in scaling the stairs, taking the elevator, the upper balcony view of the Atlantic Ocean from Room 809, accidentally getting locked outside a door I shouldn't have walk out of, the breakfast, the ever present lobby coffee, and the clerk who told me to "Be blessed" when checking out.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Brian Thank you so much for the excellent review! We are so pleased you loved your stay and thank you for taking the time to share your experience with us. I will be sure to share your stay review with our team and we look forward to seeing you during future stays.

"Best customer service by Damian"

5
User 15/11/2020

We arrived after a 15 hour drive and without a room. Called several places with rude person on other end of the phone, but when Damian answered at Bestwestern Plus Sandcastle in Virginia Beach he was very pleasant to speak with. He got us checked in. His customer service skills were amazing. He made sure we are visit would be the best experience with this hotel. Thank you Damian for your help and service. Our visit was fantastic!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you so much for Choosing & staying at this Best Western plus Sandcastle. It was our pleasure in having you & glad that you enjoyed your stay. Sincere appreciation for the review & will definitely share this review with our staff for the compliments. Once again thank you & at your service we remain,

"Excellent Service"

5
User 14/11/2020

First off I just want to say this was probably one of the best experiences I've had staying at a hotel. I travel a lot and am staying at hotels very often but the service here was above and beyond. When I first got here the two desk workers Damian and Penny were extremely welcoming and did all they could to make sure this was one of the best stays I've had. They kept in touch throughout the whole weekend to make sure we had everything we needed. Their friendliness and warm welcoming made this place feel like home. Would 10/10 recommend this hotel to anyone that's looking for a spot on beachfront.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Brylee Thank you so much for Choosing & staying at this Best Western plus Sandcastle. It was our pleasure in having you & glad that you enjoyed your stay. Sincere appreciation for the review & will definitely share this review with our staff for the compliments. Once again thank you & at your service we remain,

"Fun again!"

5
SkateCatcher1, Columbia, Maryland 11/11/2020

Visited again in September and it was great again! The staff is always helpful and the hotel was very COVID-prevention conscious. I just wish the fish were biting - not a nibble on the pier. I can't wait to get back.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Skatecathcer1 Thank you very much for choosing Best Western Plus Sandcastle for your stay & we are glad that you enjoyed your stay. Your Feedback is of great value to us . Once again thank you & at your service we remain

"Very Happy With My Visit"

4
User 10/11/2020

This is my second visit to this hotel and I have recommended it to others because of the food , service and the staff. It's a very relaxing atmosphere in November. I cannot speak for other moths of the year but I love the view from my suite and the peaceful and quite we experience. Just to watch the ocean tides and see the marine life that appears. This year it was sharks, last year it was dolphins. I can't wait for next year.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello I'm so glad to learn you had such a wonderful experience!. Thank you very much for staying with us. We look forward to have you again for your next trip to The Beach!. Also Will share this feedback to our staff to show your appreciation. At your Service we remain

"During Covid-19"

4
User 10/11/2020

location is great, easy access to the beach. The hotel is overall very clean. Customer service is great. I liked that they still served BK during these trying times. I would have liked the cleaning staff to do a better job. There was gum on the bathroom garbage can and someone's hair tie in the bathroom on the floor other than that it is a very nice hotel and I would stay there again.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello It was our pleasure in having you at this hotel & sincerely thank you for choosing Best Western Plus Sandcastle Virginia Beach. Thanks for the feedback as it gives us an opportunity to rectify the issues & improve the Cleanliness as well as the customer service. Please accept our sincere apology & once again thank . At your service we remain

"Betty & Stephanie"

5
User 09/11/2020

Betty & Stephanie were excellent from starting my reservation, to my arrival and departure. These ladies welcomed us home. My Husband & I will definitely stay at the Hotel again. Rooms are nice, clean and floor we stayed on was quite, the breakfast was very good and the housekeeping staff were very friendly. Great location too! Definitely a great place to stay. Thank you Stephanie, Betty & Staff. Val & Esther

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Ester I'm so glad to learn you had such a wonderful experience! We pride ourselves in our property and our service, and it feels great to know we are doing it right. We look forward to have you again for your next trip to The Beach!. Also Will share this feedback to our staff to show your appreciation. At your Service we remain

"Not bad"

4
User 09/11/2020

My stay at this hotel was pretty decent.Only mixup was my room which was fixed right away. Right on the boardwalk which was great and also super close to everything. Staff was super accommodating and friendly

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello I'm so glad to learn you had such a wonderful experience! Sincere apologies for the issue. We pride ourselves in our property and our service, and it feels great to know we are doing it right. We look forward to have you again for your next trip to The Beach!. Also Will share this feedback to our staff to show your appreciation. At your Service e remain

"A wonderful stay"

5
User 04/11/2020

We had a wonderful stay. The room was spacious, the view was spectacular, the breakfast was great, and the staff, Betty, Penny, Stephanie and especially the night clerks, were most gracious. We are most definitely looking forward to returning. Thank you

"Fantastic time!"

5
User 01/11/2020

From check in to check out, every single staff we ran into (except one), made us feel welcome. Even staying “socially distanced” we felt welcome. ONLY exception was the gentleman who was overseeing the breakfast the morning of Friday the 30th of October. There were NO SIGNS giving directions on where to go or what to do. And he kept snapping at us. And HUFFING. We grabbed very little, felt like he was going to start yelling at any moment.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Darth Thank you so much for the excellent review! We are so pleased you loved your stay and thank you for taking the time to share your experience with us. I will be sure to share your stay review with our team and we look forward to seeing you during future stays. Sincerely & at your service B Rawal

"Beach front off season stay"

3
RedheadedMenace, Hicksville, New York 01/11/2020

We came spent the weekend for a family wedding. The accommodations were average, some renovations/ updated taking place. Ocean 14 had a band F&S night, Andy was great. The lobby is comfortable. Awoke to a beautiful sunrise off our balcony. Complimentary breakfast team Christine & Jeff kept everything clean, stocked & fresh!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello RedheadedMenance Thank you very much for choosing & staying & Best Western Plus Sandcastle. It was our Pleasure of serving you & hope to see you again soon.

"beach trp"

5
User 31/10/2020

location of motel was very good, motel personal very friendly, room was very nice would recommend this motel to anyone else. this was during covid19 and they made us feel safe during our stay. nice stay all around

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hi Kojoem1 Thank you for your recent stay and for taking the time to leave us your candid remarks. Our goal is to make each stay as pleasant and enjoyable as possible and I'm glad to know you found the location to your liking. I have shared your comments with the hotel staff for the appreciation We hope to see you in future soon Best, Bhavesh Rawal General Manager Best Western Plus Sandcastle

"Great experience"

5
User 30/10/2020

My go-to hotel when I come to VA Beach. Great price and always a great experience! The hotel clerks are always super friendly. Right in the middle of all the fun of the boardwalk and beach festivities. Great for in season and off season!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for the excellent review! We are so pleased you loved your stay and thank you for taking the time to share your experience with us. I will be sure to share your stay review with our team and we look forward to seeing you during future stays. Sincerely & at your service B Rawal

"Retreat 2020"

4
User 29/10/2020

This was our first trip with our groups yearly getaway. The hotel was nice. The space we had for our group activities was wonderful and suited our needs perfectly. The only complaint we had was our neighbor liked to play video games 1am-3am and with his headphones on he didn't realize how loud he was screaming at the TV. The hotel staff attempted to get him to quiet down but he couldn't hear them knocking on his door. So not the staffs fault but in the future I would ask for a different room.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain Best Western Plus Sandcastle

"Clean , great location. And WHAT A VIEW :)"

5
jhzrich37, Midlothian, Virginia 27/10/2020

Room was very clean Anything that was needed called front desk and they would bring it right up to you ... towels blankets etc... location on boardwalk is perfect! The view from our balcony was amazing got to watch the sunrise in the morning

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain Best Western Plus Sandcastle

"Great location, Great value "

4
User 26/10/2020

Hotel was clean, staff was friendly. Loved the balcony. Quick easy access to the beach. I was not excepting any hot food for breakfast, I was thinking more of grab and go because of the pandemic. We had eggs, bacon, sausage, biscuits with gravy and waffles! We will be staying again.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain Best Western Plus Sandcastle

"Will visit again soon."

5
User 26/10/2020

My family decided to do a weekend getaway at the very last moment. Our hotel room was heaven on earth. The room was very clean & I like the way breakfast was served. I will definitely be staying here again.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain Best Western Plus Sandcastle

"Quick get away"

4
Kman1992, Suffolk, Virginia 25/10/2020

Great customer service. Showed up early and my room was already ready. Breakfast was good and more than expected. Ocean view was great. Only thing missing was sliding glass door to balcony but the door was fine and big window.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain Best Western Plus Sandcastle

"USS CANISTEO (AO-99) 2020 REUNION OCT 20-21-22"

5
94edwardr, Virginia Beach, Virginia 23/10/2020

After soliciting every major hotel along the boardwalk at Virginia Beach, the Director of Sales (Ms Jan Vakos Williamson) provided our group of retired sailors and spouses (who have traveled from as far away as Tucson, AZ) with the absolute BEST deal on the oceanfront for our annual reunion. What we needed was: (1) the absolute BEST room rates for all attendees with an obstructed view of the Atlantic Ocean, beaches and boardwalk (at least 4 rooms need to be handicap-equipped); (2) FREE breakfast for up to 3 occupants per room; (3) and a complimentary hospitality room that could facilitate up to 130 people (maximum) with an ice machine and coolers/refrigerators. Ms. Jan Williamson met all 3 of our requirements and exceeded all expectations!!! Every member of our group reported to me and asked me to personally let everyone know how friendly the entire staff were during our stay (from the Front Desk Clerks to the Room Service to the Housekeepers to the Maintenance to the Breakfast Cooks). Not ONE person, when asked about "any possible complaints" had any to report. They all asked if we could book this same facility for future reunions. Well Done to all.

"Mini vacation"

4
M9500MNjanetk, Roanoke, Virginia 23/10/2020

Very friendly staff. When we checked in, the one young lady must have been training. She was offering us a room on the first floor. The other lady asked if that is what we wanted. When I asked if we could have 3rd floor or higher she looked and said no problem. the room looked, felt and smelled clean. There was a broken light bulb and when I called about it the maintenance man was there within 30 min to fix it. breakfast was organized to be served hot and socially distanced also. Will stay there again.

"Very Pleased"

5
User 19/10/2020

We had a great experience at this hotel. This was our 2nd time staying there. The staff was very friendly. The room was big, clean and newly renovated with nice floors. The full breakfast was delicious. The location was excellent. We will definitely be staying here again.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain Best Western Plus Sandcastle

"Perfect Spot For an Off-Season Honeymoon"

5
gordonfan24815, Pittsburgh, Pennsylvania 19/10/2020

On our honeymoon road trip, we decided to stop at Virginia Beach despite it being after "beach season". After a long drive, to have such a quick/painless check in was nice. The front desk staff was wonderful, and made getting to our room quick and easy. We stayed in a 2-floor room (room 813), and from the second we walked in we knew the next few nights would be fantastic. The room was clean (obviously we still used our own Clorox wipes for doorhandles and lightswithces because of COVID-19), but the room had not a spec of dust, or crum on the floor. I highly recommend the 2-floor room, complete with 2 bathrooms, 3 televisions, 1 king bed, a mini AND full size refrigerator...oh and a BEAUTIFUL view of the beach (including the pier). The balcony was perfect to watch a sunrise from, or just to relax in the brisk evening air. Being offseason there was not a lot of beach activity, but it was relaxing. There were kids in the room next to us (we could hear them on the balcony), but we never heard them while we were in the room, so the "quiet effect" was nice. For a relaxing few days, the hotel was just what we needed. Off-season the price was right, but I guarantee I will DEFINITELY stay in this hotel next time we are in during beach season (if there are available reservations). Friendly staff, great view, comfy bed, clean room, fast elevators, easy beach access. What else could you want?

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain Best Western Plus Sandcastle

"Great hotel"

5
markusw731, Brooklyn, New York 18/10/2020

Great hotel, staff was excellent and very friendly.. Would recommend this hotel. Very clean, right on the beach. Great view of the fishing pier close to the restaurants. If you needed something the staff was very prompt and super friendly.. We'd go back again!!!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain Best Western Plus Sandcastle

"Great Stay"

5
beachgoer1999, Waynesboro, Virginia 15/10/2020

Room was clean and the bed was comfortable. The hotel had live entertainment. It also had a couple restaurants. There was free breakfast in the morning which included hot and cold items. The location was perfect.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain Best Western Plus Sandcastle

"Great view!! "

3
908daniellee, Atlanta, Georgia 14/10/2020

Our view was excellent and the accommodations were adequate. While the cleanliness was a 3/5, the view was phenomenal. The breakfast was average, almost hospital like, but the service was great. You have to put your own trash outside of the door and call down for towels, but other than that, it's a great place to stay. I will definitely be back!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain Best Western Plus Sandcastle

"Great views"

4
165margaretn, Stuart, Florida 13/10/2020

There are lots of hotels in Virginia Beach. I liked the fact that the rooms were oceanfront with balconies. Like most beach front hotels maintenance and cleanliness can be difficult. The pool was closed and there were several renovation projects going on. Furthermore, post covid travel has made routine reviews difficult especially housekeeping and breakfast service. In general I would say they have done an above average job, especially with the breakfasts. This is an older hotel that has been maintained fairly well. The bedding is due for a change and the walls could use a new coat of paint but in general it serves well. My biggest complaint is the charge for parking and the safe which I was not informed of at check in. The location is great with lots of great views at the pier and boardwalk.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain Best Western Plus Sandcastle

"51st Wedding Anniversary"

4
User 11/10/2020

This is our 2nd visit to Best Western Plus. It is centrally located on Atlantic Avenue and near to our favorite restaurants. The check-in process with Betty was very pleasant even tho we were using an additional 'free night promotional."The oceanfront room was reasonably priced for this time of year and comfortable. The free breakfast included eggs, biscuits, and gravy, waffles or french toast plus cereals and fruit. All of the staff were hospitable. Our only negatives: the pillows and the new policy of $11 a day for parking.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain Best Western Plus Sandcastle

"Great stay!"

4
User 11/10/2020

Nice hotel, great costumer service Stephanie is the best. Delicious continental breakfast . We stay for the weekend and enjoy the Ocean front views with my family. We will come back next year of course!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain Best Western Plus Sandcastle

"Hotel was clean"

5
VancouParis, Vancouver, Canada 08/10/2020

A few days of relaxation in this beautiful hotel, the facade is a mixture of colors, it is not very beautiful seen from the beach, but our room was beautiful and bright, the big advantage is the balcony with a magnificent view of the ocean, we had the chance to see dolphins , the staff were very good and informed us well about the covid measures, the hotel is located close to restaurants and shops, it was a great stay

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel

"Awesome time"

5
User 08/10/2020

Penny and Stephanie were GREAT!! Ocean front, right next to the Pier!!! Plus great mexican spot right beside!!! Family friendly!! We celebrated my sons 2nd birthday on the beach and walked up and down the boardwalk. Would recommend staying here everytime!!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel

"Best Location on the Beach"

3
jackiejfortune, Woodbridge, Virginia 07/10/2020

I could not stand those cheap flimsy sheets,they kept coming off the bed. The location was great, hotel was clean. The parking is not too great if you drive a pickup or suv that is high. The rollover parking lot is far away. The fried chicken restaurant attached is excellent.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are sorry to see that you did not enjoy your stay . Kindly Accept our Sincere apologies for not meeting your expectations & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"Awesome"

5
User 06/10/2020

The room seemed to be very clean we had a great view of the ocean and everything that was going on at the pier. We were even able to get a late check out with no problems. We didn't eat at the hotel but the coffee was great and staff was very nice. We even saw dolphins swimming by the pier!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel

"Perfect location, warm staff!"

4
Linda W, Virginia Beach, Virginia 06/10/2020

I was happy to send my daughter and BFF here for a few beach nights of relaxation; it was special (cancer thing), and I appreciated the kindness by their team. Ms Tiffini at checkin was good enough to get them an 8th floor ocean front balcony, and let me have an early checkin to stock the room with gift baskets, etc. I also appreciated Ms Stephanie the manager who allowed my little grandbabies to come down and use parking on a particularly warm beach day October 1st. The location of this hotel is wonderful. There is a gift shop as you exit the hotel selling sandbuckets/shovels and beach toys if you have kiddos! Unfortunately, the indoor pool is closed for 3-4 months, I was told. The hotel is old, but brightly painted festive and tropical colors. We were in one of the rooms with a barn-style door closing the bathroom, but I am told that most of the others are regular doors, and I did suggest some shelving in the shower for toiletries. But the location and beach views were perfect, and we could not have asked for nicer BW team folks! Thank you all for taking care of my children! (PS: parking and use of in-room safe are additional charges.)

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel

"Jeff"

4
jeffreykC5383TX, Two Rivers, Wisconsin 01/10/2020

Last minute stop. Comfortable and friendly staff. Nice room with a open balcony and great view of the ocean. Parking is close by in hotel parking ramp. Close to attractions. Definitely would recommend.

"Vacation"

5
User 01/10/2020

We enjoyed our stay here and everything was clean and hand sanitizer was available all over the lobby area and by the elevators! They were able to add one more night at our special rate. The hot breakfast was very filling and the employees were quite friendly! Christine, one of the servers at breakfast was so friendly and accommodating! She and another gentleman, who was working Thurs, Oct 1st, pulled out gluten-free bars and cereal for me when I mentioned not being able to eat biscuits and gravy! We will book this hotel whenever we visit Va Beach!

"Great Stay at the Beach"

5
Angie T, Dillsburg, Pennsylvania 01/10/2020

We stayed a couple of years ago and went back again this year. The hotel is right on the boardwalk near the pier. The restaurant in the hotel had a limited but tasty menu...actually had the salmon two nights it was so good. Despite the COVid this hotel turned out a hot breakfast that was awesome...in addition had a grab and go option. Food served in take out containers in case you wanted to take it to your room to eat. We had a room with a balcony and refrigerator and microwave. There is a parking fee of $10/day which we were not accustomed to, but paid. Room was clean and bed was comfortable.

"Weekend Getaway"

5
User 01/10/2020

The rooms were very clean and updated. The staff was very friendly and accommodating. The location is great for walking the strip and boardwalk action. We are making reservation for our next stay here

"Review"

4
User 24/09/2020

The rooms were very clean. The location is great as it is right near the pier and on the beach. The staff was very helpful and friendly. Lobby was clean. Breakfast left a little to be desired, but with the pandemic, it's about all you can expect.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Mr Alex Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel.

"3 Day Get Away"

4
User 24/09/2020

The room had a great view. We have stayed here before and we really enjoyed it, so we made reservations for this September back in December 2019. It was a little different this time due to the Covid 19. They did do there best to try and keep things clean and safe for the hotel stayers.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Mr Alex Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel.

"Night on the beach"

4
Alex E, Seaside, California 23/09/2020

Very convenient location with free parking right on the beach... Jessica at the front desk was awesome... The oversized rooms with balcony was a bit dated, but very nice.. It was sweet sleeping with the door open listening to the surf pound!!!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Mr Alex Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel.

"Review"

5
User 22/09/2020

Got room 305 and it was a beautiful place. You could walk barefoot and not get your feet dirty. Very clean with a fully functional kitchen equipped with silverware and plates/cups. View of the beachfront with a balcony in the living room and a view of the life on the strip from the bedroom. Also had an indoor heated pool so clear that it was hard to believe at first.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel.

"1st wedding anniversry"

5
kmferrell, Dayton, Ohio 20/09/2020

My husband visited this hotel solo in July of this year. He enjoyed his stay so much we went back in September for our wedding anniversary. This hotel is perfectly located on the boardwalk and right next to the fishing pier. The rooms are clean, the beds are comfy and with an ocean view, it doesn't get much better! Many thanks to Tiffini, Betty and Lacrisha. Thanks for making our stay that much better ladies! The staff is fantastic! ❤️

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"Jessica and penny"

5
User 18/09/2020

Jessica and penny Greeted me and my friend with a smile and ask our day had been and also was very polite I will definitely come back again we was very pleased with the way everything was set up nice and the ocean view was beautiful

"Great price, dirty floors"

3
DennisVRice, Mechanicsville, Virginia 18/09/2020

Nice view, but floors and elevator were filthy. Bed and bath were fine, but floors really bad. Balcony also nice for sitting, but it was really, really dirty. If floors and elevators were cleaned better, would have been a much different experience.

"My new favorite place"

5
User 18/09/2020

I ended up here by accident trying to dodge rain on a motorcycle trip in July. I couldn't stop thinking about the great time I had, the excellent staff and the fish and chips at oceans 14 located in the hotel. Lacrisha at the desk made me feel like family and not just a vacationer the first time I visited. So, I had to come back. This tome I brought my wife with me for our anniversary. Tiffini and Betty at the front desk were so great. Betty even remembered who I was. At any rate, we'll probably be heading back in two weeks with our daughters this time. Don't miss out on the most perfectly located spot!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"Highly Recommend This Hotel"

5
User 14/09/2020

Went down for Labor Day week with my wife. I was so impressed with how friendly the entire staff was, especially Tiffini, who somehow even managed to arrange early check-in for us. Everything was clean, well kept, and in order. Staff readily helped us with anything we asked for, including directions and recommendations for dining. Well worth the time and price. We will certainly stay there again. No doubt.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"COVID Vacation "

4
User 14/09/2020

3rd time we stayed here. Hotel room was fine, pool was closed. Breakfast grab and go only. Beds were comfy, towels, linens plenty. Hotel seems dated from last visit. Grounds could have been touched up better, trash cans outside back door overflowing for 2 days, finally told them and they emptied it right away, just odd that nobody was watching it. Overall pleasant stay there and would stay there again. Asked for additional towels and toiletries and they came right away.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"Ouitstanding Visit"

5
Don B, Falling Waters, West Virginia, United States 10/09/2020

A great place to stay while in VA Beach. My wife and I were helped by several hotel staff: Betty, Tiffini, Dedra, and Lacrisha were ALL just wonderful.. A very nice hotel to stay with wonderful rooms and a fantastic view of the ocean. A must return for my wife and I.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. Sincerely appreciate your stay & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"Disappointed"

1
User 09/09/2020

This past Sunday my family and I stayed BW Sandcastle for Labor day weekend. When I initially booked the two rooms, I requested the rooms to be on the 3rd floor. The person I spoke with said they will be able to accommodate my request. We arrived a little early, so we went to the beach to wait. We got a call saying that the rooms were ready. When we got to the hotel 5 minutes after their call, they informed us that they gave our rooms to someone else and didn't know how it happened!!! Smh! They told us at that moment they only had rooms available on second floor, and if we wanted anything above that, we would have to wait. I spoke to the manager (Stephanie) and she was being sarcastic, extremely rude to us and very unprofessional. She didn't seem to care that we were traveling with a one year old, or that we were upset over the fact that they messed up. Since our baby was asleep and we didn't want to just sit in the lobby and wait, we accepted the second floor rooms. When we got in the rooms they were filthy. It smelled like smoke and there were cigarette buds in the balcony. The microwave was very dirty with bits of food scattered inside of it and the coffee maker. The bathtubs were filled with dirty water left over, dirty towel on top of the toilet. Overall we had an extremely unsatisfying visit that took away from our labor day weekend. I want my full refund!!!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback as it gives us an opportunity to improve & serve better. Sincere apology for the inconvenience. We totally understand your frustrations but hope you will understand our nature of business. Our Front Desk manager did try to accommodate you as fast as she could by providing alternative as the room on the third floor was not available. Please accept our sincere apology for the inconvenience . At your Service we remain. Do not hesitate to call me on 7574282828 to address any issues.

"Amazing Experience!"

5
User 08/09/2020

My girlfriend and I went for Labor Day Weekend and stayed in an amazing room with a whirlpool right by the oceanfront view! The staff treated us so great, and that includes the cleaning crews, as they were all just super nice! Our cleaning lady was Irma and I want to give her so much credit for being on the frontline alongside the front desk staff - Betty, Tiffini, Penny, and Stephanie! They all worked super hard to keep us happy and I cannot thank them enough for all of the hard work that they put out for their visitors. The breakfast was super simple, but I blame Covid for that. Other than that I highly recommend their hotel for any future beach stays!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. Sincerely appreciate your stay & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"Great stay!"

5
User 08/09/2020

We rented an Airbnb that turned into a nightmare. We were only at our place for two hours before deciding to spend the extra money on something even just for the night until we could figure out our next move. The lady at the front desk was so helpful and understanding even at 2 am. She assured us the rooms were clean and we could even do a late check out if needed. We decided once we got to the room that we were better of just spending the extra money to stay there instead of going back to our Airbnb. The view was amazing. Our first night we stayed in a partial ocean view and you can literally watch the waves roll in. The rest of the week we will be staying in a full ocean view and are beyond excited. They even have free breakfast bags and off street parking that was included in our bill. With all the discounts and savings the cost of our oceanfront hotel room will be cheaper than the Airbnb we booked months in advance. Highly recommend just spending the money on the hotel room RIGHT on the beach than trying to look anywhere else. It's such a beautiful sight and they all have balconies. The staff was so helpful and accommodating - they aren't normal people pleasers they genuinely care about your stay and are so helpful no matter how many questions you have. Our trip started out rocky but now knowing we don't have to worry about anything we can finally relax!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. Sincerely appreciate your stay & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"Great service! Great view!"

5
User 08/09/2020

We checked in here when our Airbnb turned out to be less than favorable. Even at 2am, the staff was extremely kind, helpful, and accommodating! We loved our one night stay so much that we booked it for the rest of the week! We're excited about having easy access to Atlantic ave and the boardwalk! They also are following all covid guidelines and are very attentive to keeping everyone as safe and healthy as possible. Definitely recommend Best Western VA beach!

"Great Time"

5
User 04/09/2020

My stay @BestWestern Plus Sandcastle Beachfront Hotel was a great experience. The front desk workers were beyond catering to my needs. I will definitely stay here again in the future. I will recommend to my friends.

"A second home"

5
User 04/09/2020

I come here all the time I get greeted my respect it's like 1 big family everyone's smiling n they have these three wonderful lady's there names my Betty ms Penny and ms Stephanie all such wonderful people

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. Sincerely appreciate your stay & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"Just a getaway night"

5
User 03/09/2020

It was a real nice place nice rooms very spacious a nice view from the balcony they were very friendly they greeted you as you came in and out of the hotel they were very helpful rooms were clean plenty of towels and I would stay at this hotel again.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. Sincerely appreciate your stay & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"Family stay"

4
User 03/09/2020

Booked a 2 night stay in place of a Disney cruise that was canceled due to COVID. Found the location to be of great location and didn't have to use my vehicle often. Considering we are going through a pandemic my stay was pleasant. I would book in the future

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. Sincerely appreciate your stay & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"13th anniversity"

4
User 02/09/2020

We experiencd great service, good oceanveiw this was a special weekend for us and we really enjoyed our stay the restaurant on the property was very good and the store had all the miscellaneous things we forgot

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. Sincerely appreciate your stay & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"birthday trip"

5
User 28/08/2020

very friendly hotel great service II love the idea of having a convenience store right downstairs and great view To the ocean the breakfast was A-OK idea due to The pandemic I will most definitely visit again next time i come to Virginia Beach

"Lovely Oceanfront"

5
L2346, Washington DC, District of Columbia 27/08/2020

Great location: oceanfront right on the boardwalk. Our room (w/2 queen beds) was spacious and perfectly clean. Everything in it was cozy and functional: - comfortable beds, pillows, white linen and towels; - relatively big fridge, microwave, coffeemaker - these are really helpful if you prefer to avoid restaurant crowds; - balcony w/its views.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus.Sincerely appreciate your stay & once again thasnk you on behalf of the staff & the management of this hotel. At your service we remain

"Great Customer Service"

4
User 27/08/2020

The Room was clean with beautiful views.Customer Service was great especially Houseman David he was outstanding quick on his feet and very respectful. I reported the toilet tank wasn't working properly. It was repaired in less then 15 minutes. Thank you

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus.Sincerely appreciate your stay & once again thasnk you on behalf of the staff & the management of this hotel. At your service we remain

"Worst Hotel Ever"

1
Logan M, Ashland, Ohio 27/08/2020

When we arrived in our room there were no blankets on the bed, just a sheet. We called the desk and they said they weren't putting blankets on the beds due to COVID. Then we only had 3 towels in our room when we booked for 4 people. Again we called the desk for towels and they said due to COVID they didn't have enough towels. They wouldn't give us more toilet paper either! The manager was not friendly at all. I ended up speaking to a very nice lady at the corporate office who helped us get check out early and get our money back for the unused nights! All of the staff were rude and kept blaming everything on COVID! We left and went to the Double Tree by Hilton and this hotel is amazing! Never once have they used COVID as an excuse for anything! I would not stay at a best western! They are lazy and clearly don't care about their guests!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely apologize for miscommunication by the front desk. When the mater was brought to our attention we immediately fixed the situation. Please accept our sincere apologizes on behalf of the staff & the management

"Family trip"

5
User 26/08/2020

Betty was amazing! I had some issues with booking.com and thankfully everything was fixed prior to my stay. The rooms I had reserved were ready by 12:30 PM and we were so happy! We had such a great view. The only issue we had was that our balcony door wouldn't close but that was about it.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing Best Western Sandcastle for you stay. We sincerely appreciate your stay as well as the feedback as it gives us an opportunity to server better & improve. Once again sincere thank you on behalf of the staff & the management of this hotel. At your service we remain

"Gross."

1
Alan H, Oceanside, California 20/08/2020

Gross. Dirty and poorly maintained. Overpriced. Breakfast attendant told me to “F” off when I asked about coffee. Managers rude and condescending. Carpet in rooms turned socks brown. Paint grimy and peeling. Tub barely drained. Breakfast was a white bag with green oranges and cheap lemon squares.... Why would I ever stay at a Best Western Plus again?

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Mr Alan Thank you very much & sincerely appreciate your stay as well as the comment, Sincere apologies for this inconvenience. However when this matter was brought to our attention we fully addressed the issue with you & you were compensated for that by our front desk manager and apologized on the breakfast person's behavior, which you accepted it, We still don't understand what other issues we lacked that we didn't addressed . We will sincerely appreciate if you can call us to address any further issues you might have at 757-428-2828 At your service we remain

"front desk"

5
deenad381, Edinboro, Pennsylvania 20/08/2020

I have to commend PENNY at the front desk , she was extremely helpful and friendly, she really went out of her way to help us. She also remembered us each time we came to the front desk we need more like her .

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback as it gives us an opportunity to serve better. Please accept our sincere thank you on behalf of the staff & the management of this company. At your service we remain

"Anniversary and Family Vacation"

4
bryanmoren, Middletown, Ohio 20/08/2020

The Motel was very accessable, rooms were very comfortable and clean, Great view of the Ocean. This was first time my wife had been to the Ocean, Feel in love with it. Our son enjoyed the Ocean as well and all the boardwalk life going on around him. We plan on a return visit next year!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Once again a sincere thank you on behalf of the staff & the management of this Hotel. At your service we remain,

"Horrible Cleaning "

1
User 19/08/2020

DO NOT BOOK UNLESS YOU PLAN ON MAKING YOUR OWN BED AND WAIT ON YOUR ROOM TO BE CLEANED AFTER CHECKING IN! Had the worst check-in to where we had to call for fresh sheets, futon full with sand and bath tub had soap still in it from housekeeping not finishing their job. I have still not heard from the GM of our situation of checking and as to why they are not taking cleaning serious due to Covid. Even receiving new towels nobody had gloves on and I didn't see housekeeping use gloves to clean the rooms. I also stayed 4 night and did not see one person cleaning the elevator. I'm highly disappointed in this hotel especially recommending to for my family and I to stay in. NEVER AGAIN

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincerely apologies for any inconvenience. Please do call me on 757-4282828 And ask for the Manager to verify some issues so that we can improve We sincerely thank you for the stay & review. At your Service we remain

"Great trip, with minor Covid obsticles."

4
OhioRyan, Hillsboro, Ohio 19/08/2020

I stayed here with my 17 yr old daughter, and 8 yr old son from Mon 8-10 through Friday 8-14. We had a great time. Checked out all the shops, ate out every night (Chix was the best we found for price, quality, service, and atmosphere), were in the ocean every day, jet-skied, zip-lined, saw battle ships, rented a family tricycle, checked out Kiptopeke beach, the sand bridge, walked the beach at night, rode everything at the fun park right across the street with my son...it was a good time. I think maybe timing was just good. It was torwards the end of peak weather was perfect, and we checked out Friday, so weren't there for the weekend madness...which would probably be a great time without my children, and maybe if I were a little younger lol. I could also see it being an awesome place for couples to get away for sure...could be very romantic. Anyway, good memories all around. Covid has changed some stuff it seems...everything begins closing down by 10pm...but this also limits the crowds...so it's pretty quiet by 11, or midnight...at least it was when we were there. There was no access to the indoor pool because of Covid as well, nor room service, and no breakfast bar (which is probably what bummed me out the most of these things)..Other than that..all good..awesome envirnoment of ocean/beach...wetlands...and woodlands/forest all within 15 mins of eachother. Parking garage in the hotel was a huge value. Waking up, and walking right out to jump in the ocean is priceless(I'm from Ohio, but spent much of childhood on coast) Sun is up, and it's warm. but beaches didn't start getting crowded until after 10am. Plenty to see and do. I could go on.. We're already talking about returning next year.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Once again a sincere thank you on behalf of the staff & the management of this Hotel. At your service we remain,

"Hell Hotel"

1
jwsmith1979, tobaccoville, nc 14/08/2020

Terrible staff, neighbors playing music so loud it shook the walls and we had to call the staff five times before they finally did anything. Room was awful and desk staff were some of the most unfriendly people I've met. Do not go here and save yourself a headache

"Great staff, great location, great price."

5
User 14/08/2020

I recently stayed at the best western, which I only pick cuz the price was good for an ocean front hotel. I was expecting it to be run down and subpar cuz that WAS my expectations for best westerns. From the moment I got there and started checking in with Tiffini, I realized that I lucked my way into a great hotel. The location was perfect the view from the balcony was awesome, some of the best bars and restaurants are within 5 blocks, and the staff (especially Betty and Tiffini) were always friendly, polite, and helpful. And not just to me but the other guests as well. If you want to save money for fun things around VA Beach, but still have a great hotel experience, stay here. I'm definitely coming back.

"Great Experience"

5
I1463TXchristinac, Midlothian, Virginia 13/08/2020

Friendly staff, very accommodating; we arrived a day earlier than expected as well as extended our stay a day later without trouble. Betty was very helpful and we appreciate her friendliness and willingness to assist. We will be back.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello M/s Christina Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. We sincerely thank you for the stay & review. At your Service we remain

"Great hotel for a good price"

5
User 13/08/2020

My mother and I stayed here for three nights and just added on an extra. The staff has been very nice and accommodating. We have really enjoyed the to go breakfast that's being offered. They do require masks to help with the COVID outbreak, which has been comforting to me and my immunocompromised mother

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello M/s Cait Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. We sincerely thank you for the stay & review. At your Service we remain

"weekend trip"

5
963priscillal, New Martinsville, West Virginia 11/08/2020

employees were very friendly and helpful, i had a nice relaxing stay given the current pandemic situation. no complaints whatsoever! i definitely recommend this stay to anyone who wants to get away for awhile.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. The feedback is really greatly appreciated by the staff and the management also. Thank you very much & at your service we remain,

"Poor quality with excessive pricing."

2
wtemp2020, Concord, Virginia 07/08/2020

I was very disappointed with the quality and the cleanliness of the rooms especially for over 200$ a night. Also the balcony door leaked and the front staff acted as if it wasn't there problems and acting bothered just to get me some towels to dry the floor which was soaked. I was told when I made my reservation that parking was included and then once I arrived it was added to my bill at 10$ a day. I don't believe I would ever stay at this best western again. If your a smoker it appears they do not care due to the large amount of cigarette smoke and smell of weed throughout the building.

"Beach hotel"

3
rubyflood8, Alexandria, Virginia 04/08/2020

Condition of rooms and building has gone downhill steadily. Rooms and lawn do not appear to be up kept. Dirt literally caked in corners of bathroom. Trash on lawn and in bushes.best feature is proximity to pier and decent restaurant on site.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello M/s Ruby Thank you very much fort staying at this hotel & sincerely appreciate your Stay as well as the feedback as it gives us an opportunity to correct the issues . Your Feedback is greatly appreciate and thanks for letting us know. Please accept our sincere apology & let us know if we can be of any help. St your Service We remain,

"Unsafe Hotel During COVID-19"

1
User 03/08/2020

Tiffany (front desk receptionist) refused to cover her face with a mask when we asked. She said, and I quote, "If you are concerned about getting COVID-19, then you shouldn't come to this hotel." She patronized us publicly telling us that she doesn't need to follow the mask rules, and there is nothing we can do about it. She was so rude, that we left the hotel early. I was genuinely concerned for my health as no one seemed to care about social distancing or wearing a mask in this hotel. Other employees heard her, and no one asked to wear a mask. Tiffany was only one of many people who were not in compliance. I saw employees working within two feet of each other. I observed numerous employees not wearing masks or wearing them under their chin. I took photos of their noncompliance. I think the flagrant and blatant disregard of the Virginia laws and safety policies is inexcusable. They did not require other hotel guests to wear masks. I was served breakfast by a woman not wearing a mask. This hotel does not care about the laws regarding wearing masks, and they should be closed to protect the public safety. Our hotel room itself wasn't cleaned properly. We found a jar of peanut butter on the balcony floor with used tissues and toilet paper. Not good enough, and it's not fair we had to end our vacation the day after we arrived. They advertised contact-less checking -- they didn't have that.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
I am sorry that you felt unsafe in our hotel. We are normally very careful about making sure the clerks wear their face mask and follow guidelines on distancing. Often we are so busy that we miss a guest without a mask. When we do we ask them to put it on. I happened to over hear the conversation between yourself and Tiffini. She explained to you that she had asthma and therefore had a hard time with the mask. She had her mouth covered to protect the guest. She is the only one in danger with just the nose exposed. We also have a large Plexiglas shield in between the guest and the clerk for further protection. However, she should not have said that you shouldn't be here if you are concerned about the covid virus. That is unacceptable. We cannot control all the guest all the time. I wish we could. Again, I apologize for any inconvenience you felt.

"Horrible!!!"

1
User 03/08/2020

Many issues with deceptive pricing, cleanliness, and safety. Supervisor was extremely condescending and rude. Did get 2 out of 3 nights refunded, but he refused to refund the most important night: Our wedding night. And couldn't get the manager or general manager to return my calls.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you very much fort staying at this hotel & sincerely appreciate your Stay as well as the feedback as it gives us an opportunity to correct the issues . Your Feedback is greatly appreciate and thanks for letting us know. Please accept our sincere apology & let us know if we can be of any help. I did contact you to address the issues At your Service We remain,

"Not the WORST Visit Ever"

2
Jessica M, Springfield, Virginia 03/08/2020

This visit was booked in a huff in order to use a free night hubs earned. Obviously COVID is a big concern so I was already nervous. The staff was very nice. The rooms were cool (temperature-wise), the view/location was perfect and the beds were comfy. On the flip side, the hotel is pretty grungy. Needs a good scrubbing and painting. Our room had hair everywhere, a used straw, a bloody chair. I really did not have the desire to stay after seeing the space but toughed it out. Please don't look for peace and quiet either. The band played on until 2:30am. First and last time.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you very much fort staying at this hotel & sincerely appreciate your Stay as well as the feedback as it gives us an opportunity to correct the issues . Your Feedback is greatly appreciate and thanks for letting us know. Please accept our sincere apology & let us know if we can be of any help. At your Service We remain,

"Good Customer Service"

5
User 27/07/2020

I got assisted by Jasmyn, Tiffini and Matlyn with respect,kindness,patience and she answered all my questions with satisfaction they were also polite. Jasmyn helped me and introduced me and put my name and explained to me regarding about how to get the rewards and she put me on the system because every time we do family vacation in Virginia Beach, we always check in in this hotel. We have also been to this hotel in June and July.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. The feedback is really greatly appreciated by the staff and the management also. Thank you very much & at your service we remain,

"Great Customer Service."

5
User 26/07/2020

Had a great view of the beach. And can walk anywhere you need to. We loved it for our little kid free getaway. ofcourse somethings were limited but still had a blast. Also bar at the hotel was great and had a live band. Would recommend.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. The feedback is greatly appreciated by the staff and the management also. Thank you very much & at your service we remain,

"Covid Struggling"

2
User 26/07/2020

The prices were high but all room service was eliminated due to covid, however, they never check in with us at all to see what we might need. The hallways reeked of weed. The fire alarm went off at 9am. There was no remote. Then they gave me a remote with no batteries. Then they brought me the wrong batteries. Then they never brought the correct batteries! The restaurant/bar had arrests or someone taken out on a stretcher every weekend night and the food was terrible. Its just a frat scene. The check in process took 45 minutes with long lines. The lobby seating area was stuffed together, out of compliance with covid state regulations. And nobody was holding anybody else accountable for masks. Also. Why would they charge their guests for masks? We already were paying triple my rent costs for a stay with no amenities. The pool and hot tub were closed due to covid (no price accommodation for that!) Spend your money elsewhere.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. The feedback is really greatly appreciated by the staff and the management also. Sincere apology for any inconvenience Thank you very much & at your service we remain,

"First and last time"

2
Chatrise H, Ann Arbor, Michigan 21/07/2020

This hotel is located in a perfect area but way overpriced. There is only 1 elevator that works. There were so many people trying to use them and that sucked because there were older people and some people had to take the stairs. The line to check in is extremely unorganized. The minute we walked into our room I went to the balcony (room 602) and saw black and milds sitting on the ledge even though it's non smoking. That also tells me that the staff did not clean properly. I will say that they partied hard down stairs at the bar and lots of people outside, however, the balcony doors are so heavy that we didn't hear a thing. Not even the fireworks. The hotel is right on the beach and there is a surf shop directly across the street. There's also one on the bottom floor of the hotel if you need things for the beach and other things like drinks and snacks. Would I stay here again? Nope.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. The feedback is really greatly appreciated by the staff and the management also.A sincere apology for inconvenience & please do call us to address the issue. Thank you very much & at your service we remain,

"Dirty, so grouse"

1
User 19/07/2020

This hotel was filthy. Trash in the floors. Old chicken wings and trash on balcony. Dirty room with stained sheets that didn't fit the beads. Only positive is they immediately refunded my money and understood and apologized.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. The feedback is really greatly appreciated by the staff and the management also.A sincere apology for inconvenience & please do call us to address the issue. Thank you very much & at your service we remain,

"Hands Down Worst Experience at a Hotel"

1
User 19/07/2020

Where to begin? I'm currently sitting on the balcony of this terrible hotel while my husband packs our bags and 6 month old son up to put in the car. To start with, the hotel has zero social distancing enforced when checking in, and about 30% of the people in the lobby were wearing masks as we waited 40 minutes to check in. Upon arriving to the room, we were greeted by makeup smeared on the “fresh” sheets of one bed and a handprint of some suspicious substance on the full length mirror in the bedroom (yikes!). At 6pm, the bar adjacent started their pounding, bass-heavy hits from the early 2000's. Great. I called to the front desk to ask about the unwanted terrible club music and Brad who answered helpfully told me to be grateful it's not louder since this is actually a toned-down night for them and that the music would end at 11pm. We also won't be issued a refund despite now checking out 3 hours after arriving to this hellhole. Thanks Brad! So I have a screaming 6 month old who can't sleep with the gyrating club music shaking the windows. My husband is packing the car as fast as possible, while I seek shelter in the corner of the bedroom with my infant to avoid the smell of marijuana leaking over from the balcony adjacent to us. If you're looking to pick up covid-19 and possibly another disease from the dirty bedding this hotel uses for guests, I'd 10/10 recommend this hotel!

"Overall a good experience that felt as if it could have been better."

4
glbrown1959, Columbus, Ohio 17/07/2020

The hotel staff was friendly and accomdating, with particular gratitude to Jasmine and Betty ,who went above and beyond during all of my families interactions with them. The room was clean when we arrived.. more on that further in this review.. and the oceanfront views breathtaking, especially in the hours before and at dawn. The hotel is literally steps from the Pier and beach, and an easy walk to almost all the attractions and nightlife. The concerns were twofold. First, be advised that there will be NO housekeeping visits during your stay. If you are solo or with a partner, and only staying a night or two this should not be an issue. However, if you are a larger group, and staying 3 or more days, the challenge to keep your room clean and stocked could distract from your trip. I understand COVID 19 protocols are limiting what hotels can do, however it seems as if some better procedures could be thought out to both keep the staff safe and the guests rooms cleaner DURING a stay. The second concern were the grab and go breakfasts. They were at best disappointing and not overly satisfying, particularly when the costs of a multi night stay are factored in. If COVID 19 restraints become a long term reality, I would suggest the hotel management perhaps work with the abundant restaurants in the area about offering either generously discounted or specific dollar amount vouchers . The goodwill that could be generated for all would be worth the modest costs both hotel and restaurants would entail. The bottom line is you will find your stay will probably meet your expectations, however with some more through re hotel procedures your visit might exceed expectations in the future. My family will return, and we are confident the next visit will produce the WOW factor we normally expect to have.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback as it gives us an opportunity to improve & serve better. Once again a sincere thank you on behalf of the staff & the management of this hotel, At your Service we rremain

"March getaway"

5
User 17/07/2020

As a military widow with children we have always known how to getaway just for a moment to relax and listen to the ocean. Staying at this Best Western was no different and very relaxing to say the least. Betty and Tiffini took care of me and my children the whole time we were there and it felt good to know that everyone coming through the door was just as important as the next. They answered all my questions with no problem and I appreciate it ☺. We'll be back soon hopefully in August for my birthday. Thank you ladies as well as the maintenance man for having to come and unclog the toilet and he did it with a smile.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback as it gives us an opportunity to improve & serve better. Once again a sincere thank you on behalf of the staff & the management of this hotel, At your Service we rremain

"Great location"

4
User 15/07/2020

We were a bit concerned when we booked this hotel because the most recent reviews were not favorable, however we were pleasantly surprised and enjoyed our stay! While the hotel was dated and needs lots of upgrades and repairs, the room was clean, the towels were fluffy, the staff friendly and accomodating, and alternatives were made given Covid restrictions. We did end up with a room above the bar, but we actually enjoyed the live music and it was over by midnight. A sound machine solved the noise when we were ready to sleep. Plus, you can't beat the parking on the same floor as your room, the oceanview, and the proximity to the beach!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & the review. A sincere appreciate on behalf of the Staff & the management of this hotel. Once again thank you & at your service we remain,

"Wonderful Getaway"

5
User 15/07/2020

Nice hotel great room with a view nice non-carpeted floor. Right by the pier a few steps away from the beach. Missing a fitted sheet on the bed but other than that it was great! Great getaway for a couple!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & the review. A sincere appreciate on behalf of the Staff & the management of this hotel. Once again thank you & at your service we remain,

"Candace Desmonds Best western Reveiw"

5
User 15/07/2020

It was a very clean and Beautiful room! The hotel itself is a 10/10! Was very satisfied with oceanfront view and quality of our room. The workers at the front desk was exceptionally kind & Will be looking forward to returning soon!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & the review. A sincere appreciate on behalf of the Staff & the management of this hotel. Once again thank you & at your service we remain,

"Great hotel"

4
User 14/07/2020

Customer service was great, room was nice and clean, view was amazing. Wish the pool was open (closed for remodeling) and really wish their hot breakfast buffet was open but considering the covid situation it was understandable, will definitely book with them again.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & the review. A sincere appreciate on behalf of the Staff & the management of this hotel. Once again thank you & at your service we remain,

"Nice .. great customer service "

5
User 10/07/2020

Mrs. Betty, was great on the reservation process, Jasmine was great at check in and helping with room needs. All was good considering the actual conditions and safety. The room view was great and the hotel Lois clean

"Accessible Hotel with a Great View"

5
yupitssavage, Johnson City, Tennessee 08/07/2020

When I think of one word to describe this hotel - accessible. It is easy to get in and out of the parking garage, from the parking garage to the room, and then from the room to the beach is less than a 5 minute walk. The room was very clean and situated well for space to hang out while it was raining outside or eat a take out meal together. We were there the day Governor Northam's mask mandate went into effect and the hotel was immediately in compliance which made us feel safer. We are already looking forward to our next stay very soon!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback as it gives us an opportunity to serve better Once again a sincere thank you on behalf of the staff & the management of this hotel. At your your service we remain,

"Good but not as good as it usually is"

4
Brianne A, Gates, United States 05/07/2020

For the most part the hotel is great as it usually is. However, this time there were a few issues the shower curtain had mold on it and housekeeping was no where to be seen. We stayed 2 nights and had to ask at the front desk for more towels and toilet paper as housekeeping never came and serviced the room or asked if we needed anything. Aside from the mold on the shower curtain the room and hotel were clean. The front desk staff was helpful and friendly. On our first morning there we went to get our grab and go breakfast (no full breakfast because of Covid-19) which we knew and didn't care about, but when we went to get breakfast we were asked our room number and when I told the girl working breakfast she told me we had already gotten our breakfast. In fact we hadn't someone told them our room number I assume by mistake. We got our breakfast but the process left a lot of room for mistakes and errors and we spent more time than was needed getting our food. Overall it was a good trip just some small things that I am not used to at the Best Western Sandcastle since it is our usual hotel. We will definitely be back!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback as it gives us an opportunity to serve better. Sincere apology & hope you will give us another opportunity to serve better Once again a sincere thank you on behalf of the staff & the management of this hotel. At your your service we remain,

"Great place to stay in VA Beach!!"

5
User 05/07/2020

Loved our room!! Our favorite was the ocean view balcony of the pier and oceanfront. Hotel is right by the beach so it was easily accessible, making it very convenient! Food also near by! Staff were very kind with the booking process and during our stay! Overall great experience here!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback as it gives us an opportunity to serve better. Once again a sincere thank you on behalf of the staff & the management of this hotel. At your your service we remain,

"Dirty room with a nice view"

2
hunterpenny51, New Kent, Virginia 02/07/2020

There was sand everywhere in the room my pillows and sheets were dirty and stained and bed had sand on it too. Bar downstairs was good, view and shopping area was good too. Also was mad I had multiple adults listed on room res. But we are only allowed one parking pass. Paid $40 for my mom to park her car overnight.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback as it gives us an opportunity to serve better. Sincere apology & hope you will give us another opportunity to serve better Once again a sincere thank you on behalf of the staff & the management of this hotel. At your your service we remain,

"Dolphin watch from the balcony!"

4
User 02/07/2020

Our room was clean. The staff was friendly. There's free coffee in the lobby. Balcony with the best view, includes the fishing pier and dolphins at sunrise. And they are offering a bagged breakfast during this pandemic, when everyone else canceled breakfast instead.

"Perfect place to stay in Virginia Beach"

5
SkateCatcher1, Columbia, Maryland 02/07/2020

Excellent! The staff are always helpful and friendly. The location is perfect if you want to use the fishing pier, boardwalk, amusements, and activities at Rudee Inlet. A bargain for the price. The view is always good for seeing the ocean or for people-watching on the boardwalk.

"Disappointed......."

3
User 01/07/2020

If we had been advised that pool was out of order, no breakfast buffet, no cleaning, we would have waited to come. Very disappointed there was no reduction in the rate as it cost us more to eat out. Room floor was very sandy upon checking in and had to go to the front desk to get towels. I realize mgmt may have been limited as to what you could do but guests should be advised in advance and rates should be adjusted as we did not get get the full benefits. Betty at the front desk is wonderful and so helpful!

"Best impromptu vacation ever!"

5
rachelperrin17, Virginia Beach, Virginia 01/07/2020

I found this hotel rather quickly, and wasn't disappointed. I even extended the stay! The ocean front view from the balcony was spectacular and watching the sunrise is priceless. The hotel is also centrally located between the beach and the strip with all of the stores and resturants. Great spot!! Within 5 min of a bunch of activities as well!

"Great stay"

4
User 26/06/2020

we come here every year. The rooms are great clean and staff is always friendly and ready to help. This hotel is at a perfect location to pier and activities. Safe and clean.We definitely will return next year.

"best stay ever"

5
User 25/06/2020

Tiffini and betty were so amazing and accommodating! will definitely stay here again! we came for a one night get away and decided to stay for a second night spur of the moment kinda thing and these wonderful ladies were able to make it happen!

"Traveled during Covid"

5
silvieus4, Ashtabula, Ohio 24/06/2020

Because of the virus, we disinfected the room & cleaned all of the services upon arriving. I didn't know what to expect since some of the reviews complained their rooms were dirty. Ours was spotless. The only bit of dirt was on the floor, but it wasn't bad at all, minor. Yes it was disappointing no pool or breakfast, other than the brown bag, but that wasn't the hotels fault & we made the choice to travel. I didn't mind not having room service. When I called for more clean towels & shampoo, they arrived within minutes. The location was perfect by the pier. We would definitely stay here again!

"Dirty room hotel"

1
joeye489, Sophia, North Carolina 24/06/2020

Dirtying room floors not swept dirty balcony not swept and empty beer cans on it loud music playing til 1:00 am told front desk at check out they said nothing like they did not care they had my money I will never stay here again and will not recommend it

"Memorial Day Weekend"

5
User 21/06/2020

Great stay. Even though COVID-19 was present we were able to get a good rate, clean rooms, and good food nearby. Social distancing was used on the beach, it was nice. Staff were very nice. I will return.

"Don't walk, RUN! "

1
WorldTravler3, Long Island, New York 15/06/2020

If I can give this zero stars, I would. Truly it's a shame because this hotel is clearly newly updated- it's not outdated at all, very modern and nice decor. But damn..... DIRTY. Just extremely dirty. Aside from the visible leaks in the lobby- it smelled really clean and looked very new. I have my mom and two young kids with me, we get into the elevator and aside from the sand on the floor (which is totally acceptable) it looked OK. We get into our room and it smelled clean ( really really clean) like it is covering up a smell. We unload our bags and I get my kids in the shower, as I'm kneeling down to give my kids a bath I noticed feces splattered all over the wall and side of the tub. I took my children out of the tub, I went to 7/11 to get a bottle of Lysol cleaner, returned to the room and I started with the bathroom and cleaned it from top to bottom including the floor- I cannot fathom how disgusting the bathroom was. When my kids were done with their bath, they were playing with their toys and play doh, their pajamas and the bottom of their were FITHLY! I took another hand towel from the bathroom and cleaned the floor area, the table and chairs my kids were sitting at. I was horrified how dirty the towel was. This prompted me into disinfecting the entire room. I cleaned down door handles, light switches, night stand, remote, telephone, sink, closet, the fridge.... just to name and few and then I began cleaning the ENTIRE FLOOR with the remaining bath towels and Lysol. I called the front desk- no one picked up. I gave my kids another bath, called the desk again- no answer. The white sheets had makeup and mascara on them, the brown blanket had pubic hairs on it - I was completely disgusted and if it weren't 9:30pm and my kids didn't have to get some rest for our road trip the next day- I would have packed my stuff and left. The next morning, I waited for over 40 minutes to talk to the manager- never saw him. The front desk clerk tried to take this bag from me to throw it out- DONT EVEN THINK ABOUT CHARGING ME FOR YOUR DAMN TOWELS! I'm not disappointed, I'm completely disgusted. This place should be shut down by the health department.

"Great location, loud noise/people, smell, pay for better"

2
1Peter17, Richmond, Virginia 15/06/2020

Please note that we stayed during covid-19 and they do not clean rooms each day, which we were not notified of but it makes sense. The view and location is excellent, the advertised free breakfast and free parking is a boon on the ocean front. However, the breakfast is a paper bag with a pop tart, muffin, banana and a small bottle of water, which I don't believe represent to anything close to what they normally serve during non-pandemic times. I would have paid more for a better hotel and quieter guests with a bagged breakfast that we would enjoy more out of. The big issue is noise, I thought I was smart to ask for a room away from the elevators, but there is a restaurant on ocean side that features live band on both Friday and Saturday night that plays til 11pm and continues to offer some music into the wee bits of the morning, as well as a DJ on the street side of the building. We were on the 4th floor but I'm sure that even if you were on the top floor it would still be loud. We did not sleep that well both nights. On the 2nd night, we were woken up at 3:30am from hearing loud music that sounded like karokee, I can't tell if it came from the bar downstairs or someone's room. For a hotel that advertises "100% smoke-free hotel", you could probably get high from just hanging out in your balcony, both from other guests nearby and from the lower levels. This is not family friendly at all, as a single guy, maybe, but as a family, we won't be returning and will be paying more for Hyatt or Marriott if we ever return to the VB oceanfront area again. The front desk staff were very friendly, the cleaning lady on our floor had an attitude, as in we inconvenienced her by asking for more towels since they were not freshening up the room each day. A gentle reminder that we are all grateful to be open and to be working would do a lot of good here. The covid stuff wasn't as bad as the BLM protests and black power pride displayed almost to the detriment of the movement based on how people present themselves with their clothing (or lack thereof) and language used in their music played on bluetooth speakers for everyone to hear. I'm sure it's for some people, but the overall value and experience, I would pass next time.

"Husband "Birthday 2020"

5
User 13/06/2020

Property 9 Food 10 Value for the One nite Exceptional Will stay again They left Chalk on the Boardwalk so people could right About how they was feeling BLACK LIVES MATTER ALL PEOPLE MATTER I THOUGHT THAT WAS VERY SWEET.

BwSandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying & sincerely appreciate your stay as well as the feedback. Once again thank you on behalf of the staff & the management of this hotel

"Good Hotel bad beds"

4
User 13/06/2020

Great ocean view location, good hotel over all. I had a two story suite with king bedroom, two bathrooms and two sleeper couches. Paint needs work in some places in lobby (renovations are happening) More comfortable mattress on their beds and sleeper couches are needed

BwSandcastle, Front Office Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying & sincerely appreciate your stay as well as the feedback. Sincerely apology for any inconvenience . Once again thank you on behalf of the staff & the management of this hotel

"Much Needed Get-Away"

5
User 12/06/2020

The hotel was clean, family friendly, very courteous staff. It is located right on the boardwalk and I love their little gift shop. I walked right in and was in my room in no time as they were well prepared for my arrival. They honored my request and I was really impressed overall.

BwSandcastle, Front Office Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying & sincerely appreciate your stay as well as the feedback. Once again thank you on behalf of the staff & the management of this hotel

"There are other hotels"

1
bmwsm0m, Winchester, Virginia 08/06/2020

First of all, I'm not one to complain, but my experience wasnt great. First, the checkin was at 3:30, we got there at 4:30. Was given a room and told us that it was ready. I even asked again to make sure. We get to our room and it hasn't been touched yet. It wasnt cleaned until after 5. (She was a sweet lady apologising lots of times. She had help from 3 other ladies.) Well we get all of our bags and family in the room and the floor was still very dirty. The sweet lady came back and cleaned it. Then, we found out that our key didn't work...we were given the wrong room!! I talked to another receptionist, thank God, because he told me about the free breakfast and other amenities (the first guy told me absolutely nothing!) The weed smell! I don't know if an employee or customer needed it for medical purposes or what, but wow! It can easily be smelled atleast on floors 3 and 4. I wasnt happy with the price that we had to pay.

"Not the Best"

3
cj542015, Pine Grove, Pennsylvania 08/06/2020

My family and I encountered some major issues. Late check in at 10pm. Upon arriving door was open. We did what everyone does...checked out the entire room. My 14 year old son went to the balcony and returned saying he thinks there is drugs laying on the floor of the balcony. It sure was. Air conditioner didn't work. Was about 85 degrees in our room. Maintenance came up, restarted system, and it blew cool air 4 minutes until kicking off. It was apparent it was out of Freon. After a very tough night of tossing in turning in the heat, I told them it needed to be fixed or our room moved. We went to the beach and when we returned it was blowing cold air. Ceiling tiles in bathroom were all pushed up. Shower head pulled out of the wall. Please note the time we stayed. It's amidst a whole lot of world issues. First is Covid. These rooms were not cleaned correctly. Handprints on the glass windows, sand on the laminate flooring. It's like they didn't even try to clean it. The second issue is the black lives matter protests. The racial tensions were extremely high and we were checking in just hours after a curfew had expired due to rioting. Note that nothing happened while we were there. It's was just a bit of an uncomfortable environment at times. There is also a live band on one side of the building and a DJ on the other. I was on the 8th floor Oceanfront and could clearly hear the music. I'm guessing lower rooms it could be extremely loud. Another thing to note is that the military bases have jets flying quite often. They are extremely loud at times. They are all during daytime hours. After not sleeping well due to no air conditioning on night one, we slept in until almost 10am on day 2. We lost considerable beach time going to bed early and then sleeping so late. I decided to request a late checkout. After several attempts to speak to a manager, I finally got the approval for a 3pm checkout instead of 11am. In short, there was a whole lot wrong in the room but the staff were excellent and not once ever rude, they tried to improve our room and make our stay better. The location is amazing and they tried to make it a little better by allowing the late checkout(uncharged) so we could visit the beach and shower that day since we lost so many hours sleeping. There's no excuse for the upkeep but I would give them another chance.

"Family vacation"

5
419amberg, Machias, New York 05/06/2020

This was our second time staying here. We stayed in the two story room. It was very spacious. There was a great view from our balcony and the kids enjoyed the breakfast. The staff was very nice and accommodating. We will definitely return.

BwSandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the review. We are glad your stay went well. We know these times are trying and we are glad your stay was great due to certain restrictions and adapting to new regulations. We hope to see you soon on your next visit to Virginia Beach.

"Blame it on COVID-19"

2
kaplanashley84, Lynchburg, Virginia 05/06/2020

I understand they are limited staff due to COVID-19. However that was the nastiest room I've stayed in for that price. I would expect that from some seedy hole in the wall motel, not best western. I've stayed there many times before, will not stay again. Broken tile in the bathroom ceiling, left residue everywhere not to mention violation of privacy. Who knows what construction worker was getting a peep show. And if all that wasn't bad enough, they overcharged me! And in a shady way. One charge was from Best western when I checked in at 5 something (inserted my chip) . They other was hand keyed 2 hours later, while I was in my room by Sandcastles resort. BE CAREFUL!! Spoke to manager (BJ supposedly his name) and he would not refund me my money, thank God my Credit card company did.

"Amazing stay."

5
User 03/06/2020

I loved the service, my family and I enjoyed the ocean view. The front desk staff were so helpful and very kind, my kids wanted to stay longer I had asked if that was possible and they allowed it. Thank you Bestwestern Plus for your service I would totally come back here next time!!!

BwSandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the review. We are glad your stay went well. We know these times are trying and we are glad your stay was great due to certain restrictions and adapting to new regulations. We hope to see you soon on your next visit to Virginia Beach.

"Everything was good, considering the restrictions with face masks, etc."

5
User 03/06/2020

The staff was friendly and helpful. The room was clean. The hotel is located near many things, including the fishing pier, restaurants, etc. The hotel had a convenience store, restaurant and bar, and bike rentals.

"Poor Custer service"

2
User 27/05/2020

Gave me the wrong room to start off..Then gave the room to someone else why we was still in there and they walked in on us..no apology or nothing from staff.Changed rooms three times..Room wasn't worth the price

BwSandcastle, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
I do apologize for this issue. We were having some over booking issues with our 3rd parties. We will review this particular issue and see how we can better improve. Once again we do apologize and know this was not the stay you were expecting. We hope you will give us a chance to win your business back.

"Angela Mayes "

5
amayes44, Stanley, Virginia 26/05/2020

We had a wonderful stay, are room was clean and close to the fishing pier. Staff was friendly and very helpful. We have stayed several times at this location. The breakfast was a good start for our day !!

BwSandcastle, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank You for the review. We are glad that with the new restrictions and regulations we were able to proved you with a great stay. We hope to see you on your next stay in Virginia Beach.

"Outstanding Location and Experience"

5
AMartin804, Chesterfield, Virginia 26/05/2020

We traveled to Va Beach on a spur of the moment trip the weekend of May 15, the first week of Phase 1 implementation since this COVID-19 crisis began. The hotel was clean, with constant cleaning happening the whole time we were there, and the staff was wonderful to work with and attended to any need we had. Ocean's 14, the on-site restaurant, was terrific as well and the atmosphere was a much needed break from the intensities of today's current events. The room was very clean and the balcony was a welcomed treat. The Virginia Beach Pier is steps from the hotel which made my husband the fisherman very happy. The indoor pool was not in use due to COVID-19 regulations, however they were working on updating it for the eventual reopening. Bagged breakfasts were implemented due to not being able to provide continental breakfast which was very nice to be able to enjoy breakfast in the room. All in all, my husband and I had a terrific time and will be returning soon for another respite.

BwSandcastle, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the review. We are glad your stay went well. We know these times are trying and we are glad your stay was great due to certain restrictions and adapting to new regulations. We hope to see you soon on your next visit to Virginia Beach.

"Great place"

4
User 26/05/2020

The staff was incredibly friendly and helpful. We had amazing views, great food, and the room was roomy and nice! We were able to have a late check out at the last minute without a fee. We are definitely going to keep this hotel in mind the next time we visit.

BwSandcastle, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank your for the great review. We are glad your stay was great and that we could accommodate your late checkout. We hope to see you on your next visit to Virginia Beach.

"Vacation"

5
User 24/05/2020

Loved everything about the room , great view , clean , and nice workers . I will definitely come bac for a stay again . The view to the oceanfront was amazing & my room was even better. I enjoyed the stay

BwSandcastle, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the review. We are glad you had a great stay. It is important that we are providing great service during these trying times. We hope to see you on your next stay here in Virginia Beach.

"Nice hotel except..."

3
slpyeyes80, Henrico, Virginia 22/05/2020

Nice lobby & room BUT floors had not been cleaned at all. Walked around floor which is hardwood and white socks were literally turned black underneath. Had asked for housekeeping the next day assuming room hadn't been rented out in a while - there was a huge moth awaiting us and little dead bug on top of toilet - only to return and see floors hadn't been touched. Also parking deck was ridiculously tight. Going up the deck you have to be careful as there are parking spaces along the wall as you head up to next floor of the deck. Once you get to the top to go up to next floor, there are cars parked directly in front of you as you turn to head up. Didn't make sense at all. Great location on the beach and stay was nice enough except for the jets zooming by early mornings. Would I stay here again? I would probably try a different hotel first and if not....maybe.

"Disappointed"

3
agravette48, Greensboro, North Carolina 20/05/2020

There's a lot of things that could be worked on at this hotel. Starting with to the politeness of the staff, down to the cleanest of the room. I'm very disappointed I really high standards, Especially with this COVID-19 going around

BwSandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback as it gives us an opportunity to serve better & correct the issues. We sincerely apologies for the inconvenience & we hope you will give us an another opportunity to serve you. Due to this current covid19 situation we are also overwhelmed by the situation but that should not be an excuse. Please accept our sincere apology on behalf of the staff & the management. Please do call the hotel to make sure you are satisfied guest At you service we remain,

"Beautiful Views, Horrible Clientele!"

2
cpratt20, Plymouth, Massachusetts 18/05/2020

We booked our stay for 3 nights. We checked in on Saturday on the 3rd floor and were blown away by the view and the location being right across from the fishing pier. Dolphins were swimming just off-shore. However, we quickly noticed that the people to the right of us were extremely loud and out of control. We could see pill bottles on the balcony floor. They were clearly drunk as well. They kept trying to talk to us. They had a baby onesie filled with balloons to look like a real baby and had it hanging over their balcony. It looked real and people down below were horrified. Obviously, with us being right next to it, we looked like creeps too. Uncomfortable situation all around with them. Later, While my husband and I were relaxing on the balcony and my 2 year old son was getting ready for bed inside some very loud and disturbing noises were coming from the room to the left of us. My husband peers over the balcony to see a man throwing a woman around. She rolled into the balcony railing causing ours to shake and vibrate. He then picked her up by the pants and threw her back inside, telling her to "shut the F up." They had children in there as well. I called down to the desk who then sent security up. Of course, the couple said everything was absolutely fine...whatever. I was then on the phone with my Dad on the balcony showing him the view and the violent man from next door leaned over and said "Who are you talking to?" in a threatening way. That's when I picked up my son and physically went down to the desk. As I walked out, there were a team of 4 police officers in front of the OTHER room to the right of us. They were kicking them all out (I say all because there were many) because they were local homeless folks staying there. Great. I get down to the desk to have the manager tell me that there was no domestic situation going on in the other room and it must have just been the homeless people on the other side. Wtf? We know what we heard and saw, on both sides. Either way, I did not feel safe nor want my son to be staying there. She "upgraded" us to the 8th floor. We then had to gather everything we had unpacked for 3 nights, re-pack it up and move to a different (same) room and unpack again, with a 2 year old. It's unfortunate, we were looking forward to staying there and all of this happening on the first night was outrageous. No refund was offered, fine, but at least I can warn others what we went through. There are many other hotels along VA beach!

BwSandcastle, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
I do apologize for these issues with your stay. Our hotel is normally quiet and we have no issues. We will do a better job of trying to locate and diffuse these issues in the future. I understand you were not happy, but we would love to win your business back on your next stay in Virginia Beach.

"clean"

5
User 16/05/2020

Over all this hotel is very clean. With all this virus going on this hotel topped everything I expected. The breakfast wasn't the best due to the virus but I will be going back down soon to get married.

BwSandcastle, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the review. Yes due to the virus we are unable to serve our hot buffet breakfast. We are glad your stay was great and we met your expectations. We look forward to your stay in the future.

"My stay at Best Western"

5
User 15/05/2020

My stay was absolutely amazing. Peaceful environment quiet and just relaxing. Room was clean and also room service/housekeeping cleaned everyday of my stay and took good car of us. All front desk staff and hotel were very nice and made sure that we were well taken care of our entire visit..I give this hotel a perfect rating and I highly recommend it !

BwSandcastle, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the review. We are glad we met your expectations. The virus has thrown us and most people off, but we are glad you had a great time. Our goal is to provide the best service we can. We look forward to seeing you on your next stay in Virginia Beach.

"Clean room."

5
User 12/05/2020

Our room was clean, bed was excellent, clean bathroom and ample amount of towels. Brown bag breakfast. thumbs up.My husband and i was very satisfied. We will definetly tell others of our great experience.

BwSandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the great review. We are glad your stay was great. We take pride in providing great service and we are glad we achieved that with you. We hope to see you on your next stay in Virginia Beach from your Best Western Sandcastle staff.

"Will be back!"

5
mfh1009, Richmond, Virginia 10/05/2020

Our family enjoyed the stay. The hotel was clean, hotel staff was nice and helpful. It was in a good location, close to the pier and several shops and places to eat. We will definitely come back this summer.

BwSandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the great review. We are glad your stay was great. We take pride in providing great service and we are glad we achieved that with you. We hope to see you on your next stay in Virginia Beach from your Best Western Sandcastle staff.

"Quick getaway"

3
melodytaylor81, Richmond, Virginia 08/05/2020

Overall stay was fine, just didn't really like the gap in bottom of room door, and outside chair s were old, I may give this hotel another try, in the near future. But for the price of the room stay was good.

941jasonc, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the review. We are sorry the stay is not what you expected. We were/are in the process of updating the hotel and with the virus we were unable to finish all the projects we had planned. We hope to get back on track as soon as business picks up. We hope you will give is another try when we are fully operational during your next stay in Virginia Beach.

"Perfection in every sense"

5
User 07/05/2020

Even though the industry is experiencing the negativity of "the virus", this hotel is very positive, uplifting, and happy. They are all about the guest! From making the reservation up through the check-out, the entire experience is smooth and pleasant. The amenities of the grab-and-go breakfast, the wonderful handicapped shower, the valet service with my luggage, and the expedient assistance with a few minor things that I needed help with in the guest room were amazing. The view was phenomenal.

941jasonc, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the wonderful review. We are happy your stay was great, it our goal to have excellent guest satisfaction. We know times are tough and we are glad we could help you have a great stay. Thank you from the Best Western Sandcastle staff.

"Highly disrecommend!"

1
User 06/05/2020

Horrible general manager and staff and bad customer service. The rooms, even oceanfront ones, are waaay to small and uncomfortable. The amenities not good. Their rates are too high for its worth. I would use this as a last resort option

941jasonc, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
We do apologize for any issues you had during your stay. We understand this is a difficult time, we hope you remain safe.

"Thanks"

5
User 04/05/2020

First time had off since pandemic.staff was so friendly,informative,the rooms so clean and crisp made my time off and visit so relaxing and pleasant.staff very professional Didn't have any issue love my stay plan to stay there again when I go to VA Beach

941jasonc, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the great review. We are glad your stay was great. We take pride in providing great service and we are glad we achieved that with you. We hope to see you on your next stay in Virginia Beach from your Best Western Sandcastle staff.

"Good service"

5
User 02/05/2020

This was a great experience the lady her name was Betty great customer service and really kind I was definitely come back soon thanks for good attention and great services I will tell my friends about it

941jasonc, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the great review. Betty is one of our seasoned agents and she really takes pride in her service. We want our guests to feel at home and seems like we did that here. We look forward to your next stay with us from the Best Western Sandcastle family.

"Technician"

4
User 30/04/2020

I always enjoy my stay here.The rates are reasonable, and all of the staff are extremely friendly, and helpful.I would definitely recommend the Best Western Plus to anyone anytime you are in the area.

941jasonc, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the response. We take pride in providing excellent guest satisfaction. We know the times are tough and we are happy to know we provided an excellent stay for you. Stay safe from the Best Western Sandcastle staff.

"Great place to stay"

5
ctcifone, Clayton, New Jersey 29/04/2020

Due to the Covid 19 Pandemic I was able to score a great rate. The few staff members I met were friendly and accommodating. The room was clean, plenty of room on the open balcony with spectacular views.

941jasonc, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the kind words on your stay,. We at the Best Western Sandcastle truly take guest satisfaction personally, We know times are tough and are glad we could provide a positive stay for you. Thank you for choosing our hotel for your stay. It is our goal to provide the best service possible. Stay safe from the Best Western Sandcastle staff.

"Excellent stay"

5
TaQuella W, Portsmouth, Virginia 24/04/2020

I love my stay at the hotel. The service was amazing. The room was comfortable, clean, & cozy. I can't wait to go back. I told everyone about the nice view of the ocean front. You could see it from the beds & on the balcony. It felt so much like home. Thank you our stay. We were very pleased!!!

941jasonc, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing our hotel for your stay. It is our goal to provide the best service possible. We know times are tough but we want to know we appreciate your time to leave us the review and that we are glad your stay was excellent. We hope to see you on any further travels to Virginia Beach. Stay safe from Best Western Sandcastle staff.

"My stay"

5
User 15/04/2020

Loved our stay at this hotel. Very clean,very nice ocean view.peaceful and enjoyable for what we needed.All of the hotel staff were attentive and friendly.decided to stay another night because of it. We will definitely be coming back here to stay again in the future.

941jasonc, Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very for staying at this hotel & sincerely appreciate your stay as well as the feedback as it gives us an opportunity to serve better. Once a sincere thank you on behalf of the staff & the management of this hotel. At your service we remain

"Virginia Stay"

4
R3288UCmattc, Washington DC, District of Columbia 01/04/2020

Wonderful location right on the oceanfront, great amenities and wonderful staff, located right on the board walk with great places located all around. Definitely a stay worth while and would come back at time I can.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"During an episode of Twilight"

4
Genevieve U, New Canton, Virginia 30/03/2020

So I had booked the room through a third party that wasn't offering refunds and we went anyways with some extra Clorox wipes and hand sanitizer. The hotel on Sunday and the beachfront had some life. By Monday it was a ghost town. It was surreal. The hotel did have hand sanitizer on each floor and in four locations in the lobby. The breakfast was bagged with non perishables. Overall the hotel was great under the circumstances.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"Good stay"

4
User 26/03/2020

Nice rooms for a good price. Betty was great. Great location right on the beach. Located close to a lot of restaurant and activities. Nice indoor pool and gym. Laundry access for guests. Would definitely stay again.

941jasonc, Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"Made the best of it during COVID-19"

4
larryg806, Falmouth, Virginia 25/03/2020

Great location - wonderful view of the Ocean. The pool area could be touched up - that exhaust fan was extremely loud and some maintenance items were just laying around. I would've spent more time in the pool if not for the noise. The staff handled breakfast well given the COVID-19 precautions, but it would've been nice to have less carbs and boiled eggs as an option.

941jasonc, Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"right on the beach..views of water"

4
MDJ-STL, Oakville, Missouri 22/03/2020

This is an older hotel but well maintained. Our room overlooked the beach and of course the view of the ocean was great. At the time of our visit it was the beginning of the Covid 19 event so breakfast was limited to juice, coffee, cereal and muffins but everything was fresh so they were doing the best they could considering the circumstance. The hotel was not at all crowded which we guess was due to the medical emergency going on nationwide. We look forward to staying there the next time we are in Virginia Beach.

941jasonc, Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"2 nights stay"

5
User 22/03/2020

Very clean, staff is super friendly. Highly recommend staying here!!! We came to visit my fiancé and booked this hotel, and I do not regret it. You wake up to an amazing view of the ocean. Everything is in walking distance as well

"Making a difficult time just a little bit easier thru kindness and good service."

4
User 20/03/2020

Life circumstances forced us to travel during the virus shutdown. We were greeted kindly and served well by the staff here, and waking up to a view of the ocean and hearing the waves breaking was a real blessing! Thank you for making a difficult time and bit easier, and for being true examples of Americans from all different backgrounds coming together to make things work in challenging circumstances!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Dasia Owens"

5
User 19/03/2020

I had a good visit. Every associate was very helpful and kind and I love the view ! This hotel is great. Betty was very knowledgeable and respectful I will definitely be staying again soon. Best hotel

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"Birthday Getaway"

5
User 16/03/2020

Upon arrival, I was greeted and given great customer service. My room was clean and above my expectations. The oceanfront view was great. The surroundings were quiet. Breakfast was awesome and the checkout was easy and nice thanks to Betty, Ruffini, and Chris. I will definitely be staying again.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Baecation"

3
User 16/03/2020

Staff was very courteous! Door from balcony in room would not close therefore it was kind of cold at night. View from room balcony was amazing. TV kept switching inputs, so everytime we turned it on we had to reset. Really enjoyed my stay and would stay again

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"Best Western Plus Sandcastle Ocean Front 2 people"

5
User 16/03/2020

Friendly staff Tiffini was extremely helpful, polite, and kind. Suzanne was very friendly and cheerful. Tiffini and Suzanne both were warm and courteous. Beautiful views of ocean and very clean accommodations. Excellent food. Very helpful Front Desk Staff. Tiffini was very patient and understanding. Bathrooms were very clean and well stocked.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Couldn't be happier."

5
User 13/03/2020

Everything was great from check in to check out. The front desk staff was awesome. The room was very clean and comfortable. Plus a beautiful ocean view and free breakfast! We would definitely stay here again.

"Ocean Overnight"

4
lynnanddave2020, Gloucester, Virginia 12/03/2020

Great ocean overnight stay. Wasn't expecting such a cheerful staff. Check in was great quick and easy. Staff had a great attitude and was very informative of the hotels amenities, the local area and restaurant's special discount for customers. Breakfast staff as well as check out staff helpful and cheerful. Will definitely go back soon.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Yours in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Couldn't reccomend enough"

5
User 11/03/2020

One of the best hotels iv been to. The employees where great and helpful. The view was amazing and the food was great. I really enjoyed my stay and would recommend this place to anyone. Special thanks to Tifini who went above and beyond.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Terrific staff"

4
michelecav, Virginia 11/03/2020

The breakfast crew: Tonya, Jaime & Jeff were just so pleasant and helpful. Our encounter with them each morning absolutely added to our overall enjoyment of the property. The breakfast buffet had something for everyone, food was delicious and the staff keep everything fresh and clean. Great way to start our days.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"2 Story Suite for the Family"

3
User 10/03/2020

The room we stayed at was great in that it was very spacious for our family of 6. We did go in the off season and from what I gathered upon check in, the room had not been rented for a while. It was very dusty when we arrived. Breakfast was great. Lots of selections and staff was amazing. My husband did get yelled out for riding his skateboard from across the street to the parking ramp leading to the garage. He was questioned about whether he was a guest of the hotel and asked his name. The gentleman who yelled at him completely went about it incorrectly.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Jennifer C, First and foremost I would like to thank you for taking the time out of your day to share your thoughts with us regarding your trip to Virginia Beach. I was happy to hear that you enjoyed your time with us but was disappointed to hear that one of our associates exchanged words with your husband. I will research this issue and make sure that the employee knows the proper way to handle these situations. I hope this won't prevent you from returning in the near future for we would love to have another opportunity to serve you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"For the price on the beach it was good"

3
User 05/03/2020

The hotel is a bit run down, but the price we paid was comparable. Did find it unnerving all of the bare feet in the hotel and elevators. The elevators need updating. The room was pleasant, bathroom was tight and bathtub seemed like a very old bathtub fitters remodel. But again for the price on the beach it was good. Bad thing was I only used my debit card in the store of the hotel and it was cloned or hacked or something but I caught it right away.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing our oceanfront hotel in your vacation plans. We truly appreciate your feedback and apologize that you didn't enjoy your stay as we would have hoped. Guest satisfaction is important to us as we want all our guests to have a relaxing beach vacation while here in Virginia Beach. Your patronage is appreciated, and we do hope you otherwise enjoyed visiting the area and enjoyed the many nearby area attractions and points of interest. Yours in Hospitality, Jason C. General Manager

"Great customer service!"

5
User 05/03/2020

Tiffini has been terrific. She has been very responsive and knowledgeable. This hotel is in a great location with lots of shops and activities close by. and a restaurant located right on the boardwalk.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Honeymoon"

3
dnewcomb2020, Mechanicsville, Virginia 03/03/2020

I was disappointed because I asked in advance to have the room be spruced up a little more romantic because it was our honeymoon. I would have even paid extra for it. Got there and it was no different than usual. I did not like the fact that I had to ask on separate occasions for more restroom supplies. All in all it was a nice getaway. Staff was very friendly.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for not making your honeymoon more romantic. I was disappointed to find out that you had made a request and it was not honored. I was happy to hear that you still enjoyed your time with us and found our staff to be friendly and accommodating. Congratulations on getting married and I hope you will give us an opportunity to win back your business. I would love the opportunity to make your reservations on your behalf and will ensure that you get an upgraded room with plenty of spruce. Thank you so much for staying with us. Best Regards, Jason C. General Manager

"Great customer service"

5
User 02/03/2020

I teach high school students and took a large group down for a conference. The staff there including Betty, Tiffini, and Jan were extremely accommodating and helpful in making our trip a success. Breakfast was included and very good!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"My son birthday was great Ms.Betty was great an helped me with all my needs"

5
User 01/03/2020

I had a great time at best western it was my son birthday an we had great family fun cant wait to come again an hopefully it will be as great as this time. Because we had a ball family time was awsome

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Family weekend Getaway, Pleasant and accomidating Employees!"

4
User 28/02/2020

Very pleased with our experience and our stay! We stayed for a 3 day weekend and were very happy with our choice of hotel. The staff was very helpful and accommodating. Suzzanne and Betty at the front desk were very helpful and a pleasure to talk with they gave great suggestions for the area and what to do. We had certain requests that needed to be met and Suzzanne and Isaiah got us what we needed with no hesitation. The view from our room was beautiful! We could see dolphins from our room and balcony one morning! The beach and boardwalk are in walking distance and easy to access. Loved the sunrise from our room! The room was spacious and clean, had everything we needed for a long weekend with a baby which was great! Microwave and fridge was definetly nice to have and used all weekend. They also offer a great breakfast buffet with many options to fit everyone's needs! Very Pleased over all!! And will be back to stay in the future.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We look forward to seeing you again soon. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great stay!"

5
User 27/02/2020

Our trip was lovely at the Best Western Sandcastle. Betty and Tiffini were extremely helpful at the front desk along with every staff we came in contact with. Everyone seemed willing to help in anyway possible to ensure our stay was amazing. Everything was clean and the breakfast was a great! We loved that we could get coffee anytime of the day. Great location and the ocean view was perfect! We had a very nice stay.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C . General Manager Best Western Plus Sandcastle

"Nice Hotel. Great Employees!!!"

5
User 25/02/2020

Tiffii, Damon, Jamie, Jeff and Tonya are wonderful ambassadors for this hotel. They all went the extra distance to enhance our 4 night stay. In additional to professional efficient customer service they all made visit great because of their friendliness.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We hope to see you in the very near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Betty and Tiffani"

5
User 25/02/2020

My 3 teenagers and I had a wonderful time staying at the hotel while we were there visiting family. The room was spacious and the 4 of us wasn't crowded at all. The view of the beach was fantastic and the balcony had plenty of room for us all. We enjoyed the breakfast and the staff was extremely friendly!! We'll definitely stay here again!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"My Best Western Hotel stay"

5
bettebentzel, Harrisburg, Pennsylvania 25/02/2020

The only problem we had was the bed sheets were too small for the mattress. We did not report this as we were too tired and wanted to sleep. Overall our stay was great. The free breakfast was excellent.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Visiting Family in the area"

5
User 21/02/2020

Room was great! Check in took a long time because the price I was quoted and had a confirmation number on wasn't the same when we arrived. The front desk wanted to charge $300.00 difference. I booked through the Best Western official web site. The person on the front desk was a great help though with this problem. She called the official site number and we eventually got the room for about the same price! The charged an extra $5.00 for the room. We had to wait about 1 hour to get this mixed up fixed. Otherwise so far our stay is great. The only problem I see is that the pool area the heating system needs to be upgraded. The pool water was warm but the inside air was very cool! I want to say that Betty on the front desk on 2/21 was very helpful. We went out to walk on the beach and forgot our keys. She made two new keys for our room. She was very pleasant to talk too. Every morning Antwan welcomed us for breakfast and asked how our stay was going. I would also like to say thank you for the woman who helped checked us in on February 18 She went out of her way to help with our check in problem

"Very beautiful and relaxing"

5
User 21/02/2020

I enjoyed staying at this lovely hotel has good restaurant with good food and good Prices the rooms are a good Price as well and I got a beach front room it was very very nice clean and comfortable beds staff is very nice as well and on top of there job I will definitely recommend this hotel and will be staying again

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Short but Sweet Getaway"

5
k_a_s0621, Virginia Beach, Virginia 18/02/2020

My father and I took a quick 2-night stay at the beach and picked this hotel based on the reviews. We were not disappointed. Our third floor room(317) was just right for us. It appears that upgrades are being done in the rooms (new paint, new flooring). All of the furnishings and fixtures were in good condition and worked fine. The room was extremely clean and spotless, down to the tee. Shout out to our housekeeper on the third floor. We didn't get her name, but I can tell that she takes great pride in her work and it shows. Saw painters and other workers doing work on the hallways but that did not impact our stay at all. The indoor pool was just the right temperature. Wish there was a hot tub, but that's okay. What sets this place above all, is the staff. Everyone we came into contact with, Front Desk(Suzanne), Breakfast staff, Housekeeping, etc. always said hello and were super friendly in general. I work in the hospitality industry, so I greatly appreciate a friendly staff and a great value in general and this hotel delivered on both of them. Thanks again.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Fantastic Visit."

5
User 18/02/2020

My wife and I came to Virginia over Valentines Day weekend and we had a great time. Being in the Navy and The staff was amazing and they had the best breakfast I've have in a hotel. The Host Tonya was very friendly. She made our trip even better. Her personality and friendliness was an experience that we will never forget. I will definitely be return and will tell all my friends and family about Tonya and our amazing time.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"WEEKEND GETAWAY"

4
Terryann B, United States 17/02/2020

Great room, bed was very comfortable nice view of the ocean and sunrise, under some construction so the dining/brakfast was on the first floor, in the past the food was awesome but it was just okay this time, thanks to the ladies at the front desk when we checked in /out Ms Suzzane ,Ms Betty and Ms Tiffini you always made us feel welcome.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Mrs"

4
User 14/02/2020

Our trip was very impromptu & we were very satisfied. They are doing lots of renovations that I am sure will be great in the on season time. The staff was amazing. Breakfast was good. We left our Bose speaker in the room & they were also amazing about checking with housekeeping to find it. They did the calling back & forth to assure me it was there & helping with all of it Tiffini & everyone at the front desk went over & above to make us welcome & had a smile every time were were in that area.

"my visit"

5
User 06/02/2020

Service from Shina, Damon, and Christina was very good. The view from the beach is very nice and great to wake up to in the morning. We have stayed here multiple times on different occasions and enjoy it everytime.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Beach visitor"

4
User 04/02/2020

Great stay..older hotel but we'll taken care of. Tiffin and Imani at the front desk were really helpful.There was an issue with my room and needed to change rooms. Front desk was beyond helpful in accomodating this. Would definitely recommend and would stay here again.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Here we come again"

5
User 04/02/2020

Just about to book another summer vacation at the Best Western Sand Castle in Virginia Beach. My wife and I have stayed there 5 times now. It is a 10 hour drive for us. We love the location, plus the complimentary breakfast. Staff always helpful. We will see you in July. Steve

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Steve, Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great place"

5
User 03/02/2020

Nice setting, great staff Jamie and Jeff made for a great start to each day ! Everyone at the front desk were very helpful, waking up to the sun coming up over the ocean was something I'll never forget !

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Tiffany was very helpful"

5
User 03/02/2020

Great hotel, great and helpful people. We visited twice and love it. The food was great and they also have a restaurant inside. Nice rooms which at the time was decorated for our Anniversary. A fun stay. Also Tiffany was very helpful in and accommodating our stay.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Scrapbook Werkend"

5
ccolley22, Urbanna, Virginia 31/01/2020

I was there for a Scrapbooking weekend. Everyone at the front desk was very nice and helpful. They were remodeling a floor so a bit busy. Rooms were clean, hallways very clean, housekeeping staff were very pleasant and professional. The breakfast was very great fresh coffee, staff were very nice and polite Damon. Tonya. Christine. Shona. Kim and Jeff Great place to stay!

"Good value and clean"

4
User 29/01/2020

Great location on the beach. I stayed at this hotel on a Saturday night in January 2020. It's an older property but some areas are being updated. The hotel has on-site parking, my room was clean, great free breakfast and professional, friendly staff.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Friendly staff, clean, and being updated"

4
User 29/01/2020

I stayed here in the off season on a business trip instead of staying in Norfolk and it was a great choice. Rooms are clean with up to date amenities. Furniture in the rooms was a bit cheap and showing some wear but, sections are being renovated so it will hopefully improve. Check in staff was very friendly and helpful.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Comfortable, clean, and very friendly staff"

4
User 27/01/2020

I return to this hotel because the price is reasonable, the rooms are comfortable and clean, parking is on site and included in the price, they provide a nice breakfast and 24 hr coffee/tea, and the staff are all extremely friendly and helpful. Betty and Suzanne at check in and Kim, Tonya, Jamie, Christine, Jeff, Damon, Shima, and Ian in the breakfast area are all great and make you feel very welcome.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Checking out the area"

5
User 26/01/2020

I had a really great experience a this Ocean front best Western. The staff was very attentive. Matter fact I lost my wallet on the first night and they found it and returned it to me. Tiffini and Bety and there staff was great. I woke up late for breakfast and I called the front desk to see if there was anything left and Tiffini made it happen. In other words I had something to eat for breakfast. I recommend this hotel to anyone. Thanks for the great hospitality. PS: Beautiful rooms. The Bar and its staff down stairs was amazing as well as there food... Thank you, Joshua

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"Very Friendly Staff"

5
T7421WKmarys, Maui 23/01/2020

This is our second year staying in this hotel. The rooms have a great view of the beach and ocean. The staff is extremely polite and very accommodating. Customer service is definitely a priority at this establishment!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Lovely room with a dolphin view"

5
Lynna906, Raleigh, North Carolina 22/01/2020

Was in VA Beach for business last week and figured there's no time like January to book an affordable beachfront room. The property is undergoing off-season renovations but I didn't experience any disturbance. Comfy bed, decent sized room, balcony for watching moonrise, sunrise, and dolphins. Great location by the pier and boardwalk. Looking forward to returning; I don't think I've ever been disappointed in a BW.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"A very enjoyable Stay"

5
User 21/01/2020

The staff was very friendly and helpful. The hotel and room was very clean. I enjoyed my stay at the Best Western Plus Sandcastle Beachfront Hotel in Virginia Beach, Virginia. It was close to restaurants and other fun activities. Very relaxing and I will return.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Good"

4
kathaynes014, Manassas, Virginia 20/01/2020

Nice hotel. Had a few problems but staff was able to help me without making me feel uncomfortable. Didn't have heat the first night but they fixed that the next day. Breakfast is just okay. Wish the waffle iron was working while I was there! Also if you're planning on sleeping in, you'll be woken up around 8 - 8:30 every day from noises. Wasn't really a problem for us, but for some it may! Fitness center is really nice as well. Beautiful view of the ocean!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing our oceanfront hotel in your vacation plans. We truly appreciate your feedback and apologize that you didn't enjoy your stay as we would have hoped. Guest satisfaction is important to us as we want all our guests to have a relaxing beach vacation while here in Virginia Beach. Your patronage is appreciated, and we do hope you otherwise enjoyed visiting the area and enjoyed the many nearby area attractions and points of interest. Best Regards, Jason C.

"Friendly"

5
Madonna S, West Point, Virginia 20/01/2020

I love to stay at Best Western Hotels the service is always excellent and the staff is always so friendly. The rooms are always clean. The price for the stay is great but we stay in the off season. Thank you to the staff for making our stay wonderful!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Still can not remember how many stays!"

4
User 16/01/2020

My first stay this hotel dates back to 1997! I'm guessing that my latest stay is probably number 11. Each time my family has visited, we've been very satisfied with the entire stay. This time, Betty made check-in super fast. She and Brad provided great customer service. The room was clean and comfortable. All of our basic needs were met. The view of the ocean from our room was beautiful; being off-season, it was also very peaceful and inviting. We stayed during the time of the Holiday Lights, so it was an extra special treat to see the beautiful decorations. The indoor pool area was as I remembered it; warm and fun to splash around. Breakfast had a great variety of delicious foods from which to choose. Of I had any complaints, it would be that the thermostat is the motion detector type; which meant the got chilly during the night as we slept. I'm sure that there is some way to make it stay on,but I did not inquire on how to do so. As always, this Best Western location felt like home and we will be returning for visit number 12!

"Last Minute Awesome Accommodations on the Beach!"

5
451keithr, Richmond, Virginia 13/01/2020

My business partner and I were late making arrangements for a night in Virginia Beach last week, so a friend directed us to the Best Western Plus Sandcastle. The service was spot on, the room was super comfortable and right on the beach and they even had breakfast for us! We'll probably be back next week!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Lacks the 'Plus' Rating"

3
User 13/01/2020

This property claims to be a 'Plus' but I believe lacks the necessary requirements. For starters is the breakfast. Other 'Plus' properties have a full kitchen with a complete menu one can order from. This property offered a very basic breakfast with not a lot of choices. Perhaps it was due to our visit in the 'off season' but it has plenty of room for improvement.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing our oceanfront hotel in your vacation plans. We truly appreciate your feedback and apologize that you didn't enjoy your stay as we would have hoped. Guest satisfaction is important to us as we want all our guests to have a relaxing beach vacation while here in Virginia Beach. Your patronage is appreciated, and we do hope you otherwise enjoyed visiting the area and enjoyed the many nearby area attractions and points of interest. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"great Hotel"

5
User 12/01/2020

Have a nice time. check in late. Brenden made us feel very welcome. check in was very fast. due to our big truck. Brenden allow us to park right in front of hotel cause we was tried from driving all day.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Terrible unless you enjoy getting high"

1
User 12/01/2020

Rooms were in rough shape paint pealing. We understand it was the off season but was given an attitude by manager on duty when we requested a room change due to the overwhelming pot odor. They did reluctantly change our room however.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for your review. I must admit this doesn't sound like something that would take place at our hotel. I was very disappointed to read what happened and I can assure you I will be looking into this asap with my staff. If you would like to speak in further detail about the incident please don't hesitate to reach out. Respectfully, Jason C. General Manager

"Traditional New Years Eve stay"

5
janrosson, Virginia Beach, Virginia 09/01/2020

For the past 3 years we have taken our granddaughter here to celebrate NYE. This is the place she always asks to go. The staff and GM are always amazing, Jason Christie and his staff always go above and beyond to make our stay wonderful, keep doing what you are doing! We always have a great ocean view and the Christmas lights are still up along the boardwalk and they are beautiful. They have a fabulous breakfast and she enjoys swimming in the pool. We will be back again next year!

"Good visit"

3
User 09/01/2020

Visit was good no problems except the first night we had no hot water in our room and the kiddie pool and pool was both cold. Second night we had almost hot water. the kiddie pool was really cold but big pool was warm. Staff was friendly and very helpful!

"This was the McCain Funeral. Everyone was so kind and helpful. We will be back for Vacation."

5
User 06/01/2020

Christine, Shina, Damon, Kim, and Jeff provided our group excellent service in the Breakfast Area. Thank You Guys again for your great service. The Front Desk Made our check in and sleeping arrangements comfortable.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great Location, Phenomenal Staff....."

3
mauinokaoi1973, New Jersey 06/01/2020

Stayed for a quick getaway this weekend, The location is wonderful! Amazing views. The property is under renovation, lobby was done & is clean and well maintained, common areas on lower levels nice & exterior is good. The check in staff, Suzanne was a blessing, she greeted us with a smile & addressed all concerns during our stay. There were some issues though, the room we were given though had great views, was not yet renovated or updated which would have been fine, but and had room for improvement in the cleanliness area as did some of the common areas . Suzanne did send David up right away with all the items we asked and he was wonderful, so humble , didn't even want to accept a tip or gratuity. He is a hard worker, helped us numerous times after check in. The parking was a breeze, and pool area nice & water warm. The breakfast was on point, service with a smile and had all the hot and cold offerrings one could imagine, even things like containers of soy milt et if your into that. The breakfast manager Christine was welcoming and she and her staff, Damon, Tonya, Kim and Jeff worked hard to keep the spread fresh and clean. The best part of this stay was the way the staff treated customers. Despite the concerns that were brought to their attention, they did not waiver, loose their patients or stop trying to make it right for the guests. Suzanne and Betty at the front desk were diligent and accommodating and ensured that the concerns would be passed along to GM Jason, who personally called us and followed up and took the time to listen to issues we felt needed improvement and vowed to look into them. The best asset this location has is its staff, clearly Jason, the GM has put together a great team of caring staff who with some improvements in the housekeeping services area and tweaking can help get this soon to be renovated / updated facility be one of the most sought after places to staff on Virginia beach, because their hospitality is second to none.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind words and for taking the time out of your day to share your thoughts with us. I remember very well speaking with you on the day of your check out. Your patience and kindness were truly amazing and I am blessed to have had the opportunity to speak with you. We are going to get what issues we are experiencing fixed asap as we are determined to become number one of Trip Advisor. I look forward to hearing from you in the near future. Best Regards, Jason C. General Manager

"Great place to stay, great service and people"

5
User 04/01/2020

I was there for New Years Eve and day. The view was great, right on the beach. I received great service from Betty, Tiffini,Damien,Christine, Jamie, Ian, Shina and Chris. These people are the nicest people and made my stay wonderful.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great Experience"

5
User 03/01/2020

Prime location to anything that you want to access in Virginia Beach. The rooms are very clean and the balconies are nice. The hotel is right beside the pier and directly behind the boardwalk. It has two shops inside of it to get beach necessities and bike rentals, as well as Oceans 14 bar and restaurant which is awesome!! Would stay again!

"Fantastic service and views!"

5
JJH803, Norfolk, Virginia 02/01/2020

We were looking to stay close to home but escape our teenagers for a night. This location delivered! Betty was very friendly and awesome for our check in! She already had everything ready for us and kept us laughing! Christine and the rest of the breakfast staff were also phenomenal! They made us feel at home. We will definitely come back to this location for our stay baecations!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Great place and location, and the view of the beach from the balcony is top notch. Staff is very kind and helpful"

5
darrowdelivery, Oaklyn, New Jersey 01/01/2020

And you get a hot breakfast with eggs potatoes and meat options along with waffles, this is always a plus from the typical carb loaded options that you get typically. Pool is very nice and a 24 hr. Fitness ce ter is a plus for those who work out late. All was very clean.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"Xmas vacation"

5
User 31/12/2019

Had a wonderful stay. Beautiful views . Walk the boardwalk. Christmas light displays. Definitely coming back. Friendly staff. Excellent breakfast . Great shopping and restaurants near by. Pool was really nice.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Christmas Lights Trip"

5
User 28/12/2019

A Great location to see the Boardwalk lights from our balcony! Overall, our room was clean and comfortable. Staff was very friendly and helpful! We will definitely make reservations to stay here again.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Just okay"

3
nyshorty68, Virginia Beach, Virginia 27/12/2019

The location was great and the staff were very friendly. Check in and out was fast. Those working on breakfast in the morning were very attentive. Wasn't pleased with the rooms because of the peeling paint. Bed sunk in the middle and it was just way too cold in the pool area, although the water was heated.

"Great Hotel With Excellent Customer Service"

5
User 26/12/2019

We spent Christmas at the Best Western Plus Sandcastle Beachfront Hotel in Virginia Beach and were impressed with the size, cleanliness and amenities in our room, which had a nice balcony facing the ocean. Hotel staff members were very helpful in providing local recommendations like: “take a walk to check out the holiday lights at dusk before the cars are allowed on the boardwalk” and in providing extra assistance at checkout time. We will definitely be making a return visit thanks to Brad, Betty and Tiffini!

"Christmas at the beach"

5
41debbiej, Portsmouth, Virginia 26/12/2019

My Sister and I did something different for Christmas. We spent it at Virginia Beach. We had previously stayed at this hotel different times over the years. I am glad I selected it again. They have done renovations..and still doing improvements. Great place to stay. Lobby and rooms are nice. The entire staff are very friendly and helpful. Makes you feel very welcome. Conveniently located to things to do at the beach. I highly recommend this hotel. I will definitely go back.

"John"

5
User 26/12/2019

I have been staying at Best Western Sandcastle for almost 10 years. The rooms are always clean and fresh. The customer service is always top notch. Especially, Betty at the front desk. Always helps when needed and always provides great service. I will continue to stay here for years to come.

"Exceptional Staff"

5
User 21/12/2019

I stayed here on my way from Myrtle Beach to NJ with my sister who is battling cancer. David is an exceptional young man. He was so kind, polite & courteous. He went above & beyond without expecting anything in return to make sure we were comfortable. He was so persobable & encouraging to my sister. Every hotel needs a David! Betty who checked me out & I remember talking to her when I made my reservation was really courteous too. She was helpful with my reservation & needs. Shina who was working as the hostess at breakfast helped me with my sister when she got a little sick at breakfast. She brought her water & offered to help us in any way. When I was packing the car she helped me get all my bags in. Wonderful employees who deserve recognition! The hotel is going through a renovation & our room was pretty small but hopefully next visit will be in a new room!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great stay for off-season rates"

5
leak113051, White Marsh, Maryland 06/12/2019

Pleasant staff , good decor great view and access to the beach. Somme restaurants were clossed but we were able to eat. Maid service was not very friendly. But they were resposive to our requests. Would vist there again.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"A Time To Remember!!! A Big thank you goes out to Mrs.Shina for making us feel so welcome at breakfast!"

5
User 05/12/2019

We truly enjoyed our mini vacation there with our church family!!! Thanks for making our stay there great. Also I want to give a Big Shout out to the kitcher staff for an awesome job on everything. The food was so delicous and my favorite was the biscuit & gravy and apple juice. Sending some love to Mrs.Shina and a big thank you for making us feel so welcome at breakfast and for helping us with whatever we needed. You are amazing Shina, keep that big smile on your beautiful face sweetie. Again we truly enjoyed everything!!! The Dodson Family

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Last minute trip"

5
User 02/12/2019

This was a last minute trip but was so worth it. Friendly staff, clean rooms, and great view. Kids enjoyed the pool and the lobby was a relaxing environment. Close to all the shopping and not to mention the Christmas lights on the boardwalk were amazing.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Perfect"

5
User 28/11/2019

I love the taste of room and customer service was absolutely perfect. It was very clean and the view is absolutely beautiful. I would definitely stay here again. I would recommend this hotel to anyone and everyone

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"ADA FRIENDLY=Sandcastle Beachfront Abby"

5
User 24/11/2019

As a DAV I request certain requirements and needs be addressed. Sandcastle Beachfront surpassed them all. Well worth this rating, ***** .100% satisfied with my accoumudations and the complete staff from the bottom up!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Very Relaxing!"

5
lindaannthomas1973, Madison, Georgia 20/11/2019

My boyfriend and I stayed here and it was awesome!! We were upgraded to a room with a full oceanfront view. We will definitely be staying at this Best Western again!! The breakfast was delicious as well as the food in the lounge.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Vacation Get Away..."

5
kimddavis1, Philadelphia, Pennsylvania 16/11/2019

When I want to just get away to clear my head and relax, I find myself revisiting this Best Western. The rooms have a retro 80's feel. Walls orange and brown. Rugs.... orange, brown and tan for the last 7 years that we've visited twice a year. During peak season we've paid over $300.00 a night. I think what draws me here is not updated and modern environment.... The staff at the front desk is personable and accommodating. Year round.... the inclusive breakfast beats out any other Hotel I've stayed at..... The crew that provides guest with a immaculately clean eating area are greatly appreciated. I want to give a special Thank you to Shina, Jamie and Damon who is one of the cooks. During peak season, he makes the best omelets!!! All of you work hard... to make The Best Western Plus Sandcastle a Great place to visit.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Great location but not up to par"

3
lchristep, Naples, Italy 11/11/2019

This older hotel is in need of an update. I had a room facing the ocean but the decor gave the room a seedy reddish glow. Housekeeping missed my room the fist day. Front desk service was great. Complimentary breakfast was adequate but the slop sink and cleaning chemicals by the coffee and food is off-putting.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing our oceanfront hotel in your vacation plans. We truly appreciate your feedback and apologize that you didn't enjoy your stay as we would have hoped. Guest satisfaction is important to us as we want all our guests to have a relaxing beach vacation while here in Virginia Beach. Your patronage is appreciated, and we do hope you otherwise enjoyed visiting the area and enjoyed the many nearby area attractions and points of interest. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Misrepresentation of the Brand"

1
User 11/11/2019

Best Western Plus Sandcastle Beachfront Hotel is not a great representation of the Best Western Plus brand. The rooms are very outdated with stained, torn, and cracked furniture and linens. The bathroom is extremely small and had sagging ceiling tiles with water damage stains. Not to mention the cracked tiles and spider webs in the corners. The front desk and staff's customer service was great in spite of the conditions of the rooms. I was switched to five different rooms before accepting the fate of not being able to switch anymore.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Cleanliness and guest comfort are top priorities for us and we are disappointed to read about your experience. This does not reflect the kind of high level of service we expect our guests to receive. It is important to us that we follow up with our staff regarding your comments so we can improve for future guests. We are sorry you didn't have the beach vacation you were expecting and hope you and were able to enjoy the beach during the rest of your time in the area. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great Balcony View"

3
User 06/11/2019

The Room itself was not to bad, the Decor was very nice. The bathroom is one of the smallest I have ever seen. It did not matter how long you waited the water does not get very Hot. Still trying to figure out how the maids did not see the chewing gum on the headboard? For being off season we thought we would have some privacy, nope they put people on both sides of us. So we could not enjoy out balcony very much. Also they gave us the room right in front of the garage door entrance, so that was loud. The breakfast is not good at all unless your a kid maybe.....Just not what I was hoping for really.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing our oceanfront hotel in your vacation plans. We truly appreciate your feedback and apologize that you didn't enjoy your stay as we would have hoped. Guest satisfaction is important to us as we want all our guests to have a relaxing beach vacation while here in Virginia Beach. Your patronage is appreciated, and we do hope you otherwise enjoyed visiting the area and enjoyed the many nearby area attractions and points of interest. Sincerely, Jason C. General Manager Best Western Plus Sandcastle

"Old renovated poorly room"

1
ljsmama1959, Sevierville, Tennessee 05/11/2019

Not good, would not recommend without viewing the exact room FIRST, TRUST NO ONE , the electric cannot be up to codes, walls were not insulated and could hear talking from one room , heard commode flus from two other rooms , needed help during breakfast for couples when it is over crowded with a group—did not get to eat my paid for breakfast, just not a great experience

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Cleanliness and guest comfort are top priorities for us and we are disappointed to read about your experience. This does not reflect the kind of high level of service we expect our guests to receive. It is important to us that we follow up with our staff regarding your comments so we can improve for future guests. We are sorry you didn't have the beach vacation you were expecting and hope you and were able to enjoy the beach during the rest of your time in the area. Sincerely, Jason C. General Manager Best Western Plus Sandcastle

"Revisit Virginia Beachfront"

4
Robert R, Woodbridge, Virginia 01/11/2019

Had stayed at this property three years ago and wanted to spend a few days again at Virginia Beach. Location is very good on the [concrete] boardwalk, overlooking the beach & fishing pier. Property continues to show its age, with some splotchy paint on walls and veneer peeling from table legs. Safe located in closet and plastic chairs & table on the oceanfront balcony. Extensive selection of cable channels available. Limited power outlets in room and no USB ports. Ample parking with direct access from room floors 2-5. Comfortable king room. Jets taking off & landing at nearby Oceana Naval Air Station can be quite loud (not unique to this property; affects all beach hotels). Breakfast was adequate if fairly picked over by 8am one morning; layout in service room adjacent to lobby had some quirks, including awkward-to-reach sausage gravy for biscuits behind grits (i.e. easier to pour gravy into grits than onto biscuit). Overall a good stay, friendly staff, will definitely consider staying again.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Mr. Robert R. Thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We will be remodeling every room this fall/winter which will take care of the age and wear and tear. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Great Location"

5
User 23/10/2019

Nice Clean room and a wonderful view of the Ocean.Breakfast was awesome and a good selection of food.Hotel is in walking distance of some good restaurants and the pools was nice and clean.The staff was very friendly and helpful with any questions.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Steve H. Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Nice time"

4
jmrgreen, Stephens City, Virginia 21/10/2019

Stayed at this hotel for a long weekend for a birthday celebration. The hotel was located on the boardwalk and within walking distance of shops and restaurants. The restaurant in the hotel was very nice.. excellent crab dip! The hotel staff were very friendly and accommodating. We enjoyed the view from the balcony and the breakfast provided each morning. The bed was comfortable. The room was small, especially the bathroom. The vanity counter space was a challenge to use.. no space! The door to the room was warped and it was difficult to open and close it properly. This is a nice place for a short stay.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"Worst hotel I have ever stayed in"

1
Travmama, Pittsburgh, Pennsylvania 19/10/2019

This was the worst hotel I have ever stayed in. I travel quite a bit and this place was horrible. I only gave it one star due to the friendly staff, location and free parking. I have never seen a hotel room in such disrepair and so filthy dirty. The furniture did not show a bit of wear but instead was badly damaged. The carpet was disgusting. The bathroom was very dirty. Parts of the bathroom had not obviously been cleaned from the prior guest or guests. You could write your name in the dust. I did call the front desk and a man was sent up to clean some of the areas. Who knows how dirty areas were that were not easily visible - germs! One of the wall outlets was hanging open with wires exposed. There were chunks taken out of the walls, leg of the table and drawer area. Not wear and tear - chunks taken out. Even one of the picture frames had chunks taken out of it. A big screw stuck out of the door where the hook was on the other side to hang clothes in the bathroom. Certainly no pride or care in workmanship or taking care of the rooms. The throw on the bed had a bunch of white stuff on it - who know what that was! How could the cleaning staff leave that on the bed? The man stripped the bed except the sheets which I was assured were at least cleaned after each guest. I did not sleep well here thinking about the filth. The military jets were very loud and sounded like they were coming in to the room - especially at night. Although I did not take a shower since the bathroom was so dirty, I did notice that there was no grab bar. Very unusual. I did speak with the front desk again upon check out and did get partial compensation and an apology. However, it remained a miserable stay and the most filthy and rundown place I have ever stayed at. I would never recommend this hotel to anyone. I am surprised it is rated so well on TripAdvisor. This site has never let me down before on choosing a hotel until now. Disappointing.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Cleanliness and guest comfort are top priorities for us and we are disappointed to read about your experience. This does not reflect the kind of high level of service we expect our guests to receive. It is important to us that we follow up with our staff regarding your comments so we can improve for future guests. We are sorry you didn't have the beach vacation you were expecting and hope you and were able to enjoy the beach during the rest of your time in the area. Respectfully, Jason C. General Manager Best Western Plus Sandcastle

"Perfect Location for our Family"

5
Tara E, Woodbridge, Virginia 18/10/2019

We have stayed at this hotel multiple times and will return. It is right by the pier, if you want to rent any beach items (umbrella, cabana, bed, etc.) it is available on the beach. There are a ton of delicious restaurants near by, Chix is one of our favorites. Grommet Park is within walking distance too. We enjoy Big Sam's restaurant too, it's less than a 5 min drive.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Tara E. First and foremost, thank you so much for your review and your kind words. We are very lucky to have the perfect location at the beach right next to the Virginia Beach Fishing Pier. And as you have mentioned there are so many great restaurants and attractions that surround the hotel that it really is a great place to be. I am grateful that this was a repeat visit for you and that you plan on returning. Please don't hesitate to contact me directly the next time you are ready to make reservations so that I might have the opportunity to personally assist you and offer the best rate possible. Best Regards, Jason C. General Manager

"Visit during Sand sculpture displays"

3
User 14/10/2019

My visit was a beautiful experience while enjoying the beautiful weather; the food vendors and evening music. There was even time to pier fish which was located next door. In other words, everything important to me was easy accessible; including parking.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"In need of renovations"

1
indygrl50, Chicago, Illinois 14/10/2019

This hotel is in serious need of renovations. The lobby seems to have been updated. However, the rooms, hallways, elevators, and fitness center are in grave disrepair. The team at the front desk were amazing and are making the best of what they are given to work with.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing our oceanfront hotel in your vacation plans. We truly appreciate your feedback and apologize that you didn't enjoy your stay as we would have hoped. Guest satisfaction is important to us as we want all our guests to have a relaxing beach vacation while here in Virginia Beach. Your patronage is appreciated, and we do hope you otherwise enjoyed visiting the area and enjoyed the many nearby area attractions and points of interest. Best Regards, Jason C. General Manager

"Great location and friendly staff"

5
User 13/10/2019

My mom, my daughter and I had a great stay here. No matter what we needed the staff was friendly and very helpful and fast in getting what we needed. The rooms were clean and nice and the oceanfront view was amazing. Also there were ice machines on at least three floors which made it nice if one was empty, you just went to the next one. We loved being so close to the pier, we went out on the pier every night we were there and ate at the restaurant on the pier which was delicious. I will definitely be staying here the next time I come the Virginia Beach on vacation.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Robin and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Great location, sensible price"

5
Ivian (i.c.) S, Laneview, VA, United States 12/10/2019

As a frequent guest at the Best Western Sandcastle, I continue to look forward to future visits. All rooms overlook the Atlantic Ocean, the pier is just a few steps away and my favorite Dairy Queen is about two blocks from the hotel, it too, overlooks the ocean. Free covered parking, quality free breakfast and a couple restaurants attached to the hotel only adds to the value.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Needs a deep cleaning"

3
User 11/10/2019

Great location, however.....this property needs a proper scrubbing! The staff were so nice, but the walls, floors, elevators, carpeting (at least in our room) was in desperate need of good old fashioned elbow grease.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing our oceanfront hotel in your vacation plans. We truly appreciate your feedback and apologize that you didn't enjoy your stay as we would have hoped. Guest satisfaction is important to us as we want all our guests to have a relaxing beach vacation while here in Virginia Beach. Your patronage is appreciated, and we do hope you otherwise enjoyed visiting the area and enjoyed the many nearby area attractions and points of interest. Best Regards, Jason C. General Manager

"Nice location and friendly staff"

4
User 09/10/2019

The hotel location is very nice as it is located right on the boardwalk and it is very good for beach time with the family especially with children. Also bicycle renting and other activities such as jst ski, banana boat and parasaliloin are avaiabvle there. Staff are very noce and friendly, highly receommend this hotel.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Overall, a very good stay"

2
User 07/10/2019

Staff was friendly and helpful...layout of the room was a bit unusual....elevators were very fast with minimal wait time...location of hotel was excellent...air conditioner was a bit noisy which interrupted my sleep a few times...but, overall, a very pleasant stay.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Neptune Festival"

4
User 04/10/2019

This was the second time at the Best Western Plus. This was our first for the Neptune Festival. Upon arrival, the front desk employee Imani was extremely helpful, courtesy and professional. She made my reservation for Apr 2020. David (young man) had an extremely customer service attitude to ensure our stay was great.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Greatest Hotel Ever"

5
Elicia10, Portsmouth, Virginia 04/10/2019

Me and my side-chicks might go to Best Western Plus for a girls' slumber party. We will have scary movies, popcorn, s'mores, pizza, and so much more! Everyone must be there to the fun stuff. We will have so much fun.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Disappointed for the money we spent on the room"

2
User 02/10/2019

The customer service of the employees was fabulous. Everyone was very friendly. However, the condition of the property and rooms was very disappointing. The rooms have not been updated and have not been maintained properly. We were expecting better room conditions especially for the money we spent. We would not recommend this hotel and we will not stay there again.

"Horrible Manager not a people person"

1
User 02/10/2019

Manager argued extensively with hotel guests about personal matter at the front desk while other staff and customers gathered around to listen and watch. He created a very awkward scene. All we wanted to do was stay an extra night. He told us we had to move. He had already moved our other family from next door because someone else wanted to stay an extra night. He would not offer any accommodation at all. He had that gigantic motel and wouldn't let us stay one more night in that room and treated us terrible in front of everyone. I hope your employees don't learn from Brad, the manager. He is not a people person. We have stayed at this facility before, but because of Brad we will never stay there again and will make sure everyone we know is aware of the rudeness and arroagance of Brad,

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello! My name is Jason and I am actually the General Manager at The Best Western Plus Sandcastle Hotel! Iowa very surprised and shocked to hear about the experience you have with my front desk supervisor, Brad! I am not entirely sure what exactly happened but I can assure you I will be investigating this incident as soon as I return from a Best Western Convention! What you have described does not reflect the personality of Brad and to be honest with you, it's very rare that I hear anything other than positive feedback when it comes to the service Brad offers our valued guests! I will be sure to find out and will be reviewing our surveillance footage of how he acted while at the front desk! I will get back to you over the weekend to discuss! Respectfully, Jason C. General Manger

"Relaxing"

1
User 01/10/2019

My stay at the Best Western Sandcastle Resort at Virginia Beach was overall relaxing and enjoyable. I have stayed at this specific location for a total of 13 nights this summer. The Hotel is located in a prime location for easy access to dining and fun attractions. Fishing is convenient with the pier at my doorstep. The Hotel is clean and the staff are friendly and helpful. The breakfast overall is good. It has a variety of different breakfast foods for everyone's special taste. I prefer a light healthy breakfast and I always seem to find fresh fruits and yogurt available there. The fitness center is clean and well maintained. The view is remarkable while getting your sweat on! The laundry room is easily accessible and always kept clean. Overall the hotel is a good choice to stay while vacationing at Virginia Beach.

"Such efficient & helpful staff!!!"

4
User 26/09/2019

We added a couple of days following a family event & wanted a place close to the fishing pier & this is it. The Because the 800# reservationist was not helpful, gave incorrect information, & was inappropriately aggressive in trying to secure a credit card number, I ended the call without making a reservation. We were "walk-ins" & the staff at the Sandcastle were VERY helpful & efficient, & friendly, especially Suzanne at the front desk. The rooms need to be updated; the furniture is not functional & that is all that stops an overall rating of excellent. Also I discovered what looked like a small area of mold on a section of the ceiling (& I coughed more than is average). The staff did say they would check it out, I hope that BW follows up.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind and candid review. I was happy to hear that you enjoyed your time with us but was disappointed to hear about the possibility of mold being in your bathroom which we will absolutely will address along with the furniture. We will be going through a large renovation this fall and winter so I sure hope you will consider returning to see the changes will be making, I am confident you will really like what we will be doing. Have a great day. Jason C. General Manager Best Western Plus Sandcastle

"Celebrating at the Best Western Sandcastle Oceanfront"

5
User 24/09/2019

We went to Virginia Beach to celebrate a 70th birthday. The location near the pier and restaurants suited perfectly! The hotel staff was warm, welcoming and helpful and the view couldn't get any better.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Julie F, Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"Great stay at Best Western Sandcastle Oceanfront."

4
User 23/09/2019

Room was clean, staff was friendly, breakfast was nice. Pool needed to be heated and minor trash at door leading to the boardwalk. Very nice value for the money. Central location very convenient to shopping and the pier.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great location near the pier"

5
User 23/09/2019

The room was lovely, clean, nice bedding and comfortable. The reservation staff was friendly and helpful. They were very accommodating to my family, allowing for a late checkout. Betty and Tiffini were exceptional! The breakfast was good also, just a little crowded. The lobby was nice, well furnished and comfortable. There were stores and a restaurant connected, allowing for convenience and experience.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Great Experience"

5
User 23/09/2019

We stayed for one night. From the moment we arrived I was very pleased, the staff were friendly and accommodating. This will be the only hotel I will stay in from now on no matter where I travel.I highly recommend the Best Western!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Linda, Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We hope to see you again very soon. Best Regards, Jason C. General Manager

"Outstanding service personnel"

5
User 20/09/2019

I recently.visted this hotel on vacation. I was on my way home when I realized that I had left my wallet in my room. After talking to the staff about my problem they located my wallet and sent it to me that very day. I can't't say enough about these wonderful people. They went over and above what was expected of them. Miss Betty at the front desk was so helpful and Mr Christie, the general manager who personally went to the post office to mail my wallet, was awesome..I would highly recommend this hotel to anyone who plans to visit Virginia Beach.

"Vacationing Sunday (9/15) thru Sunday (9/22)...Outstanding Breakfast and Excellent Morning Crew."

4
User 19/09/2019

A Major Thumbs up for all Morning Breakfast Food Team. I have had Hotel breakfasts up and down the eat coast. This is the very best I have ever had. Thanks to Christine, Kesha, Shina, Shannon and any others I may have failed to mention.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We hope that you will be returning in the near future. Best Regards, Jason C. General Manager

"Best Western Plus Sandcastle Virginia Beach"

4
User 18/09/2019

Excellent location on the boardwalk and right by the pier. Oceanfront room was very clean. Breakfast was great. Brad was very helpful finding us the room we requested. Very close to restaurants on the boardwalk. Parking was on the same floor and easy access.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Damon,Shina, Jamie,Jeff, and Ian"

5
User 17/09/2019

The entire staff were great,the food was great and everything was clean and pleasurable. I will be back again.I was there from Sunday 9/8/2019 until 9/13/2019 and every breakfast was delicious.Thanks.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Oceanfront Location"

5
JudyLuray_VA_, Luray, VA. 15/09/2019

We stayed at the Best Western Plus Sandcastle Hotel the 22nd-25th of August. It was just an end of summer vacation for my husband and myself. We really liked the hotel. It was a nice oceanfront hotel with a restaurant in the hotel plus it was close to other good restaurants. They also had shops in the lower level of the hotel. The room was clean, the staff was friendly. We will go there again.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello JudyLuray_VA_, I wanted to take the time to thank you for your wonderful review. We were so happy to hear that you and your husband enjoyed your time with. We are very lucky to have the perfect location at the oceanfront directly next to the Virginia Beach Fishing Pier. Ocean's 14, which is one of our 3 food outlets, is very very tasty and boasts oceanfront dinning. I hope that you won't hesitate to contact me directly in the future when you are ready to make your next set of reservations. Have a great day and thank you once again for choosing Best Western Plus Sandcastle for your accommodations. Best Regards, Jason C. General Manager

"Awesome Front Desk Service"

5
User 13/09/2019

I would like to recognize Suzanne at the Front Desk. Suzanne made my visit so special and I give this hotel 5 stars for that reason. I would like to see her recognized for being so accommodating. In the breakfast dining room the staff was Shina, Damon, Jeff, Ian and Jamie. All of the dining room staff were friendly and busy keeping everyone happy. The breakfast selections were nicely balanced. I will happily stay here again.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. I would also like to thank you for recognizing our very hard working associates in all departments. I am very lucky to be apart of a team that truly cares about taking care of our valued guests. We hope to have you back on day very soon. Best Regards, Jason C. General Manager

"Pleasant Stay!"

5
Lynette O, New York City, New York 11/09/2019

My check-in with Brad was the start of a wonderful stay, thank you and Tiffani at checkout. My room was easily located to all amenities, the beachfront view was breathtaking to watch the sunrise. Room was very clean which is a very high PRIORITY, comfortable bed, and quiet comfortable sleep. Breakfast was good every morning with many food selections. The entire hotel staff are friendly and accommodating; front desk, housekeepers and nutrition kitchen crew. I look forward to visiting again soon along with my fiance, family and friends. Thank you for a pleasant stay :-) Lynette O.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Good Afternoon Ms. Lynette, Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We look forward to having you back very soon. Best Regards, Jason C. General Manager

"Very Dirty Hotel with Mold"

1
User 10/09/2019

Our initial room had mold around the bathtub. We asked to switch rooms and the staff were extremely unapologetic. When they switched our rooms, they told us to hurry up and move our things because the room had already been reassigned. When we got to the second room, there was still mold around the tub and still dirt all over the floor, especially in the door leading into the bathroom. There were fingerprints all over the tables, coffee maker, and headboards, which let me know that the room had not been thoroughly cleaned in some time. There were water stains down the walls that looked like someone had simply used a spray bottle of water to spray down the walls and never wiped them. The breakfast was good, but judging by the cleanliness of the hotel rooms, I would be afraid to see what their kitchen looked like.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing our oceanfront hotel in your vacation plans. We truly appreciate your feedback and apologize that you didn't enjoy your stay as we would have hoped. Guest satisfaction is important to us as we want all our guests to have a relaxing beach vacation while here in Virginia Beach. Your patronage is appreciated, and we do hope you otherwise enjoyed visiting the area and enjoyed the many nearby area attractions and points of interest. Best Regards, Jason C. General Manager

"Best Western in Virginia Beach"

5
CharleneKline, Culpeper, Virginia 06/09/2019

The Best Western Plus was very EXCELLENT and had extremely clean rooms. I would highly recommended this hotel to anyone that would like to stay the week or weekend on an oceanfront hotel in Virginia Beach!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"The only thing good about this place was the breakfast and the pool"

2
User 06/09/2019

This experience was so bad I HAD to take the time out and leave a review. We came from an 8 hour long drive to Virginia beach EXTREMELY EXHAUSTED expecting everything to be seamless when checking in. Of course it wasn't - that would've been too much to ask for. The hotel took money out of my account for 2 rooms, we go to check in and the front desk guy says only one room. I tell him pull up the name of the person who had the other room and he says there's nothing under it. Ok so where tf did my money go? In an effort to make up for this error on their part they offer a room on the "9th" floor - which was basically a walk up from the 9th floor on this small staircase up to a room that was all alone at the top. Creepy af so we all ended up bunking in the same room because who wants to sleep in that creepy pimp cave looking room alone? Woke up early to talk to the GM he wasn't an ounce of help and didn't even seem empathetic on our issue at hand. Didn't try looking thru the system or helping with another room just basically told us either we bunk together or find somewhere else to stay. It's a shame because whenever I go on trips Best Western is the first place I'd look. We then waited for the front desk manager, she was able to help us and actually show she gave a damn about our troubles. It was relieving - all in all I'd never return to this hotel but it was a nice breakfast buffet and pool area. The room was had a weird smell too and it was small.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing our oceanfront hotel in your vacation plans. We truly appreciate your feedback and apologize that you didn't enjoy your stay as we would have hoped. Guest satisfaction is important to us as we want all our guests to have a relaxing beach vacation while here in Virginia Beach. Sadly, you had two rooms that you booked under two different names, which you neglected to tell me about when we spoke that morning. So I actually do care very much about all of my guests but I can't be very helpful without accurate information. If I had known that it was booked under a different name I could have helped you immediately. Respectfully, Jason C. General Manager Best Western Plus Sandcastle

"It's nice"

3
User 05/09/2019

Hotel was nice, I would like to recommend changing out the carpet, also please add a 3rd ft pool to the facility the 4 ft seems to be deeper than it says. The staff was really nice. My parents really like staying there.

"Only for location and Ocean View Rooms"

2
coolpunter1, Fairfax, Virginia 04/09/2019

Crowded, dirty floors , dirty and wet corridors, nasty pool and rude front desk staff. Avoid this place and totally avoid the breakfast. Hundreds of people line up for 30 minutes to get a loaf of bread and dry potatoes or eggs. Wonder if they allow more than 6 people to sleep in rooms. Get higher floors ( 9th).

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing our oceanfront hotel in your vacation plans. We truly appreciate your feedback and apologize that you didn't enjoy your stay as we would have hoped. Guest satisfaction is important to us as we want all our guests to have a relaxing beach vacation while here in Virginia Beach. Your patronage is appreciated, and we do hope you otherwise enjoyed visiting the area and enjoyed the many nearby area attractions and points of interest. Best, Jason

"Favorite Hotel In Virginia Beach"

4
User 03/09/2019

This place is in a great location where it is easy to access all the fun things to do as well as the beach. The rooms are always cozy as well as clean. The prices could always be a little bit better though.. However, it is still very nice. It is also great to go to during odd months like December as it keeps most of its food options open when many others are closed. Planning a visit again soon!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Just ok"

4
hellokitty389, Chesterfield, Virginia 02/09/2019

Cheap place to stay. Betty and Angie are awesome. The accommodations are decent nothing special. The free breakfast is hardly worth eating. Basically I keep coming because of because of the price and location.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for your review. I was glad to hear that you found Betty and Angie to be friendly and helpful. We will be renovating this off-season and making some major improvements that I hope you will return to check out. Best Regards, Jason C. General Manager

"Hotel is old and DIRTY"

1
annieb611, Philadelphia, Pennsylvania 01/09/2019

I will start with a positive- the hotel is in a great location and easy access to a lot. Parking was easy and close which was a help as I was traveling with my mother (80 yo). The staff is for the most part very friendly. Housekeepers and staff working breakfast area wanted to do their best to accommodate. However, the hotel is old, outdated and DIRTY. Our room had a layer of dust an inch thick. I asked for it to be better cleaned to which they called it the VIP cleaning when talking to staff....shouldn't all rooms be cleaned to that level every day? I was tempted to take a picture of the bathroom and dust on mirror, broken tissue box and toilet paper roll all AFTER the VIP cleaning. Tile floor has dirt/mold in corners. Ceiling in bathroom moldy and times broken. Paint on mirror chipped. Paint in hallways chipped. You can see big handprints on things as they have painted doors black and I guess they aren't wiped down? Breakfast is fine. It is plentiful but the wood tables are old and not covered with tablecloth and you can easily get a splinter. It is just not ok. It is worse than an old school cafeteria (a reviewer used as a comparison). The hotel needs a lot of work!! Spend your money elsewhere.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for not exceeding your expectations. We typically get very good reviews regarding the cleanliness of our rooms and the service we offer our guests. I will use your review as a tool to help us improve so that this does not happen again. Respectfully, Jason C. General Manager

"GOOD HOTEL AND GREAT LOCATION"

4