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Best Western Plus Sandcastle Beachfront Hotel, Virginia Beach

1307 Atlantic Avenue, 23451-3416, Virginia Beach, United States - See on a map
Best Western Plus Sandcastle Beachfront Hotel - Welcome to the Best Western Plus Sandcastle Beachfront Hotel The Best Western Plus Sandcastle Beachfront Hotel is ideally located in the center of Virginia Beach. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The picturesque Best Western Plus Sandcastle Beachfront Hotel welcomes guests with amazing views of the Atlantic Ocean and an array of in-hotel amenities. This 100% smoke-free Virginia Beach hotel invites you to enjoy the heated indoor pool and kiddie pool, the free high-speed Internet and the fare at the on-site restaurant or lounge. We offer a free, full breakfast buffet, complete with make-your-own pancake stations. The property also boasts a convenience store, fitness center and 24-hour front desk assistance. Business travelers and service members enjoy our proximity to Dam Neck Naval Base, Fort Story Army Base and Naval Air Station Oceana. Our business center is always open. Planning an event? We have oceanfront meeting and banquet space available. Every renovated room and suite brings the best of Virginia Beach living to you. The perfect escape can start by requesting an ocean view balcony room. Standard rooms are spacious and come equipped with flat-screen televisions, microwaves, refrigerators and luxurious pillow top mattresses. Suites with desks and sofa beds, multiple rooms and multi-levels are perfect for extended stays. Our renovated hotel is located directly on the world famous Virginia Beach boardwalk. In addition to hitting the waves, the hotel is within walking distance of shops, restaurants and the family-favorite Atlantic Fun Park. Explore the Virginia Aquarium & Marine Science Center, visit the Cape Henry Lighthouse and investigate Virginia's Historic Triangle. Kids love the Ocean Breeze Waterpark and talking to the animals at the Back Bay National Wildlife Refuge. From major holidays at the beach to sporting tournaments at the Convention Center, there's always something happening nearby. We're the closest hotel to the 14th Street fishing pier, and guests are in a prime location to attend annual events like the Neptune Festival and the American Music Festival. Fitness center and indoor pool closed until further notice.

Best Western Plus

Sandcastle Beachfront Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
GreenLeader Gold
 
based on 3622 guest reviews
NOTE ISSUED
Excellent
1954
Very Good
981
Average
381
Poor
161
Terrible
145
REFER TO NOTICE
Business Business
149
Couples Couples
939
Family Family
1816
Friends getaway Friends getaway
307
Solo travel Solo travel
100
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Review"

4
User 24/09/2020

The rooms were very clean. The location is great as it is right near the pier and on the beach. The staff was very helpful and friendly. Lobby was clean. Breakfast left a little to be desired, but with the pandemic, it's about all you can expect.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Mr Alex Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel.

"3 Day Get Away"

4
User 24/09/2020

The room had a great view. We have stayed here before and we really enjoyed it, so we made reservations for this September back in December 2019. It was a little different this time due to the Covid 19. They did do there best to try and keep things clean and safe for the hotel stayers.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Mr Alex Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel.

"Night on the beach"

4
Alex E, Seaside, California 23/09/2020

Very convenient location with free parking right on the beach... Jessica at the front desk was awesome... The oversized rooms with balcony was a bit dated, but very nice.. It was sweet sleeping with the door open listening to the surf pound!!!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Mr Alex Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel.

"Review"

5
User 22/09/2020

Got room 305 and it was a beautiful place. You could walk barefoot and not get your feet dirty. Very clean with a fully functional kitchen equipped with silverware and plates/cups. View of the beachfront with a balcony in the living room and a view of the life on the strip from the bedroom. Also had an indoor heated pool so clear that it was hard to believe at first.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel.

"1st wedding anniversry"

5
kmferrell, Dayton, Ohio 20/09/2020

My husband visited this hotel solo in July of this year. He enjoyed his stay so much we went back in September for our wedding anniversary. This hotel is perfectly located on the boardwalk and right next to the fishing pier. The rooms are clean, the beds are comfy and with an ocean view, it doesn't get much better! Many thanks to Tiffini, Betty and Lacrisha. Thanks for making our stay that much better ladies! The staff is fantastic! ❤️

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"Jessica and penny"

5
User 18/09/2020

Jessica and penny Greeted me and my friend with a smile and ask our day had been and also was very polite I will definitely come back again we was very pleased with the way everything was set up nice and the ocean view was beautiful

"Great price, dirty floors"

3
DennisVRice, Mechanicsville, Virginia 18/09/2020

Nice view, but floors and elevator were filthy. Bed and bath were fine, but floors really bad. Balcony also nice for sitting, but it was really, really dirty. If floors and elevators were cleaned better, would have been a much different experience.

"My new favorite place"

5
User 18/09/2020

I ended up here by accident trying to dodge rain on a motorcycle trip in July. I couldn't stop thinking about the great time I had, the excellent staff and the fish and chips at oceans 14 located in the hotel. Lacrisha at the desk made me feel like family and not just a vacationer the first time I visited. So, I had to come back. This tome I brought my wife with me for our anniversary. Tiffini and Betty at the front desk were so great. Betty even remembered who I was. At any rate, we'll probably be heading back in two weeks with our daughters this time. Don't miss out on the most perfectly located spot!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"Highly Recommend This Hotel"

5
User 14/09/2020

Went down for Labor Day week with my wife. I was so impressed with how friendly the entire staff was, especially Tiffini, who somehow even managed to arrange early check-in for us. Everything was clean, well kept, and in order. Staff readily helped us with anything we asked for, including directions and recommendations for dining. Well worth the time and price. We will certainly stay there again. No doubt.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"COVID Vacation "

4
User 14/09/2020

3rd time we stayed here. Hotel room was fine, pool was closed. Breakfast grab and go only. Beds were comfy, towels, linens plenty. Hotel seems dated from last visit. Grounds could have been touched up better, trash cans outside back door overflowing for 2 days, finally told them and they emptied it right away, just odd that nobody was watching it. Overall pleasant stay there and would stay there again. Asked for additional towels and toiletries and they came right away.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. We are glad to see that you enjoyed your stay . Kindly Accept our Sincere appreciation & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"Ouitstanding Visit"

5
Don B, Falling Waters, West Virginia, United States 10/09/2020

A great place to stay while in VA Beach. My wife and I were helped by several hotel staff: Betty, Tiffini, Dedra, and Lacrisha were ALL just wonderful.. A very nice hotel to stay with wonderful rooms and a fantastic view of the ocean. A must return for my wife and I.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. Sincerely appreciate your stay & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"Disappointed"

1
User 09/09/2020

This past Sunday my family and I stayed BW Sandcastle for Labor day weekend. When I initially booked the two rooms, I requested the rooms to be on the 3rd floor. The person I spoke with said they will be able to accommodate my request. We arrived a little early, so we went to the beach to wait. We got a call saying that the rooms were ready. When we got to the hotel 5 minutes after their call, they informed us that they gave our rooms to someone else and didn't know how it happened!!! Smh! They told us at that moment they only had rooms available on second floor, and if we wanted anything above that, we would have to wait. I spoke to the manager (Stephanie) and she was being sarcastic, extremely rude to us and very unprofessional. She didn't seem to care that we were traveling with a one year old, or that we were upset over the fact that they messed up. Since our baby was asleep and we didn't want to just sit in the lobby and wait, we accepted the second floor rooms. When we got in the rooms they were filthy. It smelled like smoke and there were cigarette buds in the balcony. The microwave was very dirty with bits of food scattered inside of it and the coffee maker. The bathtubs were filled with dirty water left over, dirty towel on top of the toilet. Overall we had an extremely unsatisfying visit that took away from our labor day weekend. I want my full refund!!!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback as it gives us an opportunity to improve & serve better. Sincere apology for the inconvenience. We totally understand your frustrations but hope you will understand our nature of business. Our Front Desk manager did try to accommodate you as fast as she could by providing alternative as the room on the third floor was not available. Please accept our sincere apology for the inconvenience . At your Service we remain. Do not hesitate to call me on 7574282828 to address any issues.

"Amazing Experience!"

5
User 08/09/2020

My girlfriend and I went for Labor Day Weekend and stayed in an amazing room with a whirlpool right by the oceanfront view! The staff treated us so great, and that includes the cleaning crews, as they were all just super nice! Our cleaning lady was Irma and I want to give her so much credit for being on the frontline alongside the front desk staff - Betty, Tiffini, Penny, and Stephanie! They all worked super hard to keep us happy and I cannot thank them enough for all of the hard work that they put out for their visitors. The breakfast was super simple, but I blame Covid for that. Other than that I highly recommend their hotel for any future beach stays!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. Sincerely appreciate your stay & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"Great stay!"

5
User 08/09/2020

We rented an Airbnb that turned into a nightmare. We were only at our place for two hours before deciding to spend the extra money on something even just for the night until we could figure out our next move. The lady at the front desk was so helpful and understanding even at 2 am. She assured us the rooms were clean and we could even do a late check out if needed. We decided once we got to the room that we were better of just spending the extra money to stay there instead of going back to our Airbnb. The view was amazing. Our first night we stayed in a partial ocean view and you can literally watch the waves roll in. The rest of the week we will be staying in a full ocean view and are beyond excited. They even have free breakfast bags and off street parking that was included in our bill. With all the discounts and savings the cost of our oceanfront hotel room will be cheaper than the Airbnb we booked months in advance. Highly recommend just spending the money on the hotel room RIGHT on the beach than trying to look anywhere else. It's such a beautiful sight and they all have balconies. The staff was so helpful and accommodating - they aren't normal people pleasers they genuinely care about your stay and are so helpful no matter how many questions you have. Our trip started out rocky but now knowing we don't have to worry about anything we can finally relax!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. Sincerely appreciate your stay & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"Great service! Great view!"

5
User 08/09/2020

We checked in here when our Airbnb turned out to be less than favorable. Even at 2am, the staff was extremely kind, helpful, and accommodating! We loved our one night stay so much that we booked it for the rest of the week! We're excited about having easy access to Atlantic ave and the boardwalk! They also are following all covid guidelines and are very attentive to keeping everyone as safe and healthy as possible. Definitely recommend Best Western VA beach!

"Great Time"

5
User 04/09/2020

My stay @BestWestern Plus Sandcastle Beachfront Hotel was a great experience. The front desk workers were beyond catering to my needs. I will definitely stay here again in the future. I will recommend to my friends.

"A second home"

5
User 04/09/2020

I come here all the time I get greeted my respect it's like 1 big family everyone's smiling n they have these three wonderful lady's there names my Betty ms Penny and ms Stephanie all such wonderful people

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. Sincerely appreciate your stay & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"Just a getaway night"

5
User 03/09/2020

It was a real nice place nice rooms very spacious a nice view from the balcony they were very friendly they greeted you as you came in and out of the hotel they were very helpful rooms were clean plenty of towels and I would stay at this hotel again.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. Sincerely appreciate your stay & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"Family stay"

4
User 03/09/2020

Booked a 2 night stay in place of a Disney cruise that was canceled due to COVID. Found the location to be of great location and didn't have to use my vehicle often. Considering we are going through a pandemic my stay was pleasant. I would book in the future

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. Sincerely appreciate your stay & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"13th anniversity"

4
User 02/09/2020

We experiencd great service, good oceanveiw this was a special weekend for us and we really enjoyed our stay the restaurant on the property was very good and the store had all the miscellaneous things we forgot

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus. Sincerely appreciate your stay & once again thank you on behalf of the staff & the management of this hotel. At your service we remain

"birthday trip"

5
User 28/08/2020

very friendly hotel great service II love the idea of having a convenience store right downstairs and great view To the ocean the breakfast was A-OK idea due to The pandemic I will most definitely visit again next time i come to Virginia Beach

"Lovely Oceanfront"

5
L2346, Washington DC, District of Columbia 27/08/2020

Great location: oceanfront right on the boardwalk. Our room (w/2 queen beds) was spacious and perfectly clean. Everything in it was cozy and functional: - comfortable beds, pillows, white linen and towels; - relatively big fridge, microwave, coffeemaker - these are really helpful if you prefer to avoid restaurant crowds; - balcony w/its views.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus.Sincerely appreciate your stay & once again thasnk you on behalf of the staff & the management of this hotel. At your service we remain

"Great Customer Service"

4
User 27/08/2020

The Room was clean with beautiful views.Customer Service was great especially Houseman David he was outstanding quick on his feet and very respectful. I reported the toilet tank wasn't working properly. It was repaired in less then 15 minutes. Thank you

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing & staying at best western Sandcastle Plus.Sincerely appreciate your stay & once again thasnk you on behalf of the staff & the management of this hotel. At your service we remain

"Worst Hotel Ever"

1
Logan M, Ashland, Ohio 27/08/2020

When we arrived in our room there were no blankets on the bed, just a sheet. We called the desk and they said they weren't putting blankets on the beds due to COVID. Then we only had 3 towels in our room when we booked for 4 people. Again we called the desk for towels and they said due to COVID they didn't have enough towels. They wouldn't give us more toilet paper either! The manager was not friendly at all. I ended up speaking to a very nice lady at the corporate office who helped us get check out early and get our money back for the unused nights! All of the staff were rude and kept blaming everything on COVID! We left and went to the Double Tree by Hilton and this hotel is amazing! Never once have they used COVID as an excuse for anything! I would not stay at a best western! They are lazy and clearly don't care about their guests!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely apologize for miscommunication by the front desk. When the mater was brought to our attention we immediately fixed the situation. Please accept our sincere apologizes on behalf of the staff & the management

"Family trip"

5
User 26/08/2020

Betty was amazing! I had some issues with booking.com and thankfully everything was fixed prior to my stay. The rooms I had reserved were ready by 12:30 PM and we were so happy! We had such a great view. The only issue we had was that our balcony door wouldn't close but that was about it.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for choosing Best Western Sandcastle for you stay. We sincerely appreciate your stay as well as the feedback as it gives us an opportunity to server better & improve. Once again sincere thank you on behalf of the staff & the management of this hotel. At your service we remain

"Gross."

1
Alan H, Oceanside, California 20/08/2020

Gross. Dirty and poorly maintained. Overpriced. Breakfast attendant told me to “F” off when I asked about coffee. Managers rude and condescending. Carpet in rooms turned socks brown. Paint grimy and peeling. Tub barely drained. Breakfast was a white bag with green oranges and cheap lemon squares.... Why would I ever stay at a Best Western Plus again?

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Mr Alan Thank you very much & sincerely appreciate your stay as well as the comment, Sincere apologies for this inconvenience. However when this matter was brought to our attention we fully addressed the issue with you & you were compensated for that by our front desk manager and apologized on the breakfast person's behavior, which you accepted it, We still don't understand what other issues we lacked that we didn't addressed . We will sincerely appreciate if you can call us to address any further issues you might have at 757-428-2828 At your service we remain

"front desk"

5
deenad381, Edinboro, Pennsylvania 20/08/2020

I have to commend PENNY at the front desk , she was extremely helpful and friendly, she really went out of her way to help us. She also remembered us each time we came to the front desk we need more like her .

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback as it gives us an opportunity to serve better. Please accept our sincere thank you on behalf of the staff & the management of this company. At your service we remain

"Anniversary and Family Vacation"

4
bryanmoren, Middletown, Ohio 20/08/2020

The Motel was very accessable, rooms were very comfortable and clean, Great view of the Ocean. This was first time my wife had been to the Ocean, Feel in love with it. Our son enjoyed the Ocean as well and all the boardwalk life going on around him. We plan on a return visit next year!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Once again a sincere thank you on behalf of the staff & the management of this Hotel. At your service we remain,

"Horrible Cleaning "

1
User 19/08/2020

DO NOT BOOK UNLESS YOU PLAN ON MAKING YOUR OWN BED AND WAIT ON YOUR ROOM TO BE CLEANED AFTER CHECKING IN! Had the worst check-in to where we had to call for fresh sheets, futon full with sand and bath tub had soap still in it from housekeeping not finishing their job. I have still not heard from the GM of our situation of checking and as to why they are not taking cleaning serious due to Covid. Even receiving new towels nobody had gloves on and I didn't see housekeeping use gloves to clean the rooms. I also stayed 4 night and did not see one person cleaning the elevator. I'm highly disappointed in this hotel especially recommending to for my family and I to stay in. NEVER AGAIN

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincerely apologies for any inconvenience. Please do call me on 757-4282828 And ask for the Manager to verify some issues so that we can improve We sincerely thank you for the stay & review. At your Service we remain

"Great trip, with minor Covid obsticles."

4
OhioRyan, Hillsboro, Ohio 19/08/2020

I stayed here with my 17 yr old daughter, and 8 yr old son from Mon 8-10 through Friday 8-14. We had a great time. Checked out all the shops, ate out every night (Chix was the best we found for price, quality, service, and atmosphere), were in the ocean every day, jet-skied, zip-lined, saw battle ships, rented a family tricycle, checked out Kiptopeke beach, the sand bridge, walked the beach at night, rode everything at the fun park right across the street with my son...it was a good time. I think maybe timing was just good. It was torwards the end of peak weather was perfect, and we checked out Friday, so weren't there for the weekend madness...which would probably be a great time without my children, and maybe if I were a little younger lol. I could also see it being an awesome place for couples to get away for sure...could be very romantic. Anyway, good memories all around. Covid has changed some stuff it seems...everything begins closing down by 10pm...but this also limits the crowds...so it's pretty quiet by 11, or midnight...at least it was when we were there. There was no access to the indoor pool because of Covid as well, nor room service, and no breakfast bar (which is probably what bummed me out the most of these things)..Other than that..all good..awesome envirnoment of ocean/beach...wetlands...and woodlands/forest all within 15 mins of eachother. Parking garage in the hotel was a huge value. Waking up, and walking right out to jump in the ocean is priceless(I'm from Ohio, but spent much of childhood on coast) Sun is up, and it's warm. but beaches didn't start getting crowded until after 10am. Plenty to see and do. I could go on.. We're already talking about returning next year.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Once again a sincere thank you on behalf of the staff & the management of this Hotel. At your service we remain,

"Hell Hotel"

1
jwsmith1979, tobaccoville, nc 14/08/2020

Terrible staff, neighbors playing music so loud it shook the walls and we had to call the staff five times before they finally did anything. Room was awful and desk staff were some of the most unfriendly people I've met. Do not go here and save yourself a headache

"Great staff, great location, great price."

5
User 14/08/2020

I recently stayed at the best western, which I only pick cuz the price was good for an ocean front hotel. I was expecting it to be run down and subpar cuz that WAS my expectations for best westerns. From the moment I got there and started checking in with Tiffini, I realized that I lucked my way into a great hotel. The location was perfect the view from the balcony was awesome, some of the best bars and restaurants are within 5 blocks, and the staff (especially Betty and Tiffini) were always friendly, polite, and helpful. And not just to me but the other guests as well. If you want to save money for fun things around VA Beach, but still have a great hotel experience, stay here. I'm definitely coming back.

"Great Experience"

5
I1463TXchristinac, Midlothian, Virginia 13/08/2020

Friendly staff, very accommodating; we arrived a day earlier than expected as well as extended our stay a day later without trouble. Betty was very helpful and we appreciate her friendliness and willingness to assist. We will be back.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello M/s Christina Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. We sincerely thank you for the stay & review. At your Service we remain

"Great hotel for a good price"

5
User 13/08/2020

My mother and I stayed here for three nights and just added on an extra. The staff has been very nice and accommodating. We have really enjoyed the to go breakfast that's being offered. They do require masks to help with the COVID outbreak, which has been comforting to me and my immunocompromised mother

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello M/s Cait Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. We sincerely thank you for the stay & review. At your Service we remain

"weekend trip"

5
963priscillal, New Martinsville, West Virginia 11/08/2020

employees were very friendly and helpful, i had a nice relaxing stay given the current pandemic situation. no complaints whatsoever! i definitely recommend this stay to anyone who wants to get away for awhile.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. The feedback is really greatly appreciated by the staff and the management also. Thank you very much & at your service we remain,

"Poor quality with excessive pricing."

2
wtemp2020, Concord, Virginia 07/08/2020

I was very disappointed with the quality and the cleanliness of the rooms especially for over 200$ a night. Also the balcony door leaked and the front staff acted as if it wasn't there problems and acting bothered just to get me some towels to dry the floor which was soaked. I was told when I made my reservation that parking was included and then once I arrived it was added to my bill at 10$ a day. I don't believe I would ever stay at this best western again. If your a smoker it appears they do not care due to the large amount of cigarette smoke and smell of weed throughout the building.

"Beach hotel"

3
rubyflood8, Alexandria, Virginia 04/08/2020

Condition of rooms and building has gone downhill steadily. Rooms and lawn do not appear to be up kept. Dirt literally caked in corners of bathroom. Trash on lawn and in bushes.best feature is proximity to pier and decent restaurant on site.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello M/s Ruby Thank you very much fort staying at this hotel & sincerely appreciate your Stay as well as the feedback as it gives us an opportunity to correct the issues . Your Feedback is greatly appreciate and thanks for letting us know. Please accept our sincere apology & let us know if we can be of any help. St your Service We remain,

"Unsafe Hotel During COVID-19"

1
User 03/08/2020

Tiffany (front desk receptionist) refused to cover her face with a mask when we asked. She said, and I quote, "If you are concerned about getting COVID-19, then you shouldn't come to this hotel." She patronized us publicly telling us that she doesn't need to follow the mask rules, and there is nothing we can do about it. She was so rude, that we left the hotel early. I was genuinely concerned for my health as no one seemed to care about social distancing or wearing a mask in this hotel. Other employees heard her, and no one asked to wear a mask. Tiffany was only one of many people who were not in compliance. I saw employees working within two feet of each other. I observed numerous employees not wearing masks or wearing them under their chin. I took photos of their noncompliance. I think the flagrant and blatant disregard of the Virginia laws and safety policies is inexcusable. They did not require other hotel guests to wear masks. I was served breakfast by a woman not wearing a mask. This hotel does not care about the laws regarding wearing masks, and they should be closed to protect the public safety. Our hotel room itself wasn't cleaned properly. We found a jar of peanut butter on the balcony floor with used tissues and toilet paper. Not good enough, and it's not fair we had to end our vacation the day after we arrived. They advertised contact-less checking -- they didn't have that.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
I am sorry that you felt unsafe in our hotel. We are normally very careful about making sure the clerks wear their face mask and follow guidelines on distancing. Often we are so busy that we miss a guest without a mask. When we do we ask them to put it on. I happened to over hear the conversation between yourself and Tiffini. She explained to you that she had asthma and therefore had a hard time with the mask. She had her mouth covered to protect the guest. She is the only one in danger with just the nose exposed. We also have a large Plexiglas shield in between the guest and the clerk for further protection. However, she should not have said that you shouldn't be here if you are concerned about the covid virus. That is unacceptable. We cannot control all the guest all the time. I wish we could. Again, I apologize for any inconvenience you felt.

"Horrible!!!"

1
User 03/08/2020

Many issues with deceptive pricing, cleanliness, and safety. Supervisor was extremely condescending and rude. Did get 2 out of 3 nights refunded, but he refused to refund the most important night: Our wedding night. And couldn't get the manager or general manager to return my calls.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you very much fort staying at this hotel & sincerely appreciate your Stay as well as the feedback as it gives us an opportunity to correct the issues . Your Feedback is greatly appreciate and thanks for letting us know. Please accept our sincere apology & let us know if we can be of any help. I did contact you to address the issues At your Service We remain,

"Not the WORST Visit Ever"

2
Jessica M, Springfield, Virginia 03/08/2020

This visit was booked in a huff in order to use a free night hubs earned. Obviously COVID is a big concern so I was already nervous. The staff was very nice. The rooms were cool (temperature-wise), the view/location was perfect and the beds were comfy. On the flip side, the hotel is pretty grungy. Needs a good scrubbing and painting. Our room had hair everywhere, a used straw, a bloody chair. I really did not have the desire to stay after seeing the space but toughed it out. Please don't look for peace and quiet either. The band played on until 2:30am. First and last time.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you very much fort staying at this hotel & sincerely appreciate your Stay as well as the feedback as it gives us an opportunity to correct the issues . Your Feedback is greatly appreciate and thanks for letting us know. Please accept our sincere apology & let us know if we can be of any help. At your Service We remain,

"Good Customer Service"

5
User 27/07/2020

I got assisted by Jasmyn, Tiffini and Matlyn with respect,kindness,patience and she answered all my questions with satisfaction they were also polite. Jasmyn helped me and introduced me and put my name and explained to me regarding about how to get the rewards and she put me on the system because every time we do family vacation in Virginia Beach, we always check in in this hotel. We have also been to this hotel in June and July.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. The feedback is really greatly appreciated by the staff and the management also. Thank you very much & at your service we remain,

"Great Customer Service."

5
User 26/07/2020

Had a great view of the beach. And can walk anywhere you need to. We loved it for our little kid free getaway. ofcourse somethings were limited but still had a blast. Also bar at the hotel was great and had a live band. Would recommend.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. The feedback is greatly appreciated by the staff and the management also. Thank you very much & at your service we remain,

"Covid Struggling"

2
User 26/07/2020

The prices were high but all room service was eliminated due to covid, however, they never check in with us at all to see what we might need. The hallways reeked of weed. The fire alarm went off at 9am. There was no remote. Then they gave me a remote with no batteries. Then they brought me the wrong batteries. Then they never brought the correct batteries! The restaurant/bar had arrests or someone taken out on a stretcher every weekend night and the food was terrible. Its just a frat scene. The check in process took 45 minutes with long lines. The lobby seating area was stuffed together, out of compliance with covid state regulations. And nobody was holding anybody else accountable for masks. Also. Why would they charge their guests for masks? We already were paying triple my rent costs for a stay with no amenities. The pool and hot tub were closed due to covid (no price accommodation for that!) Spend your money elsewhere.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. The feedback is really greatly appreciated by the staff and the management also. Sincere apology for any inconvenience Thank you very much & at your service we remain,

"First and last time"

2
Chatrise H, Ann Arbor, Michigan 21/07/2020

This hotel is located in a perfect area but way overpriced. There is only 1 elevator that works. There were so many people trying to use them and that sucked because there were older people and some people had to take the stairs. The line to check in is extremely unorganized. The minute we walked into our room I went to the balcony (room 602) and saw black and milds sitting on the ledge even though it's non smoking. That also tells me that the staff did not clean properly. I will say that they partied hard down stairs at the bar and lots of people outside, however, the balcony doors are so heavy that we didn't hear a thing. Not even the fireworks. The hotel is right on the beach and there is a surf shop directly across the street. There's also one on the bottom floor of the hotel if you need things for the beach and other things like drinks and snacks. Would I stay here again? Nope.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. The feedback is really greatly appreciated by the staff and the management also.A sincere apology for inconvenience & please do call us to address the issue. Thank you very much & at your service we remain,

"Dirty, so grouse"

1
User 19/07/2020

This hotel was filthy. Trash in the floors. Old chicken wings and trash on balcony. Dirty room with stained sheets that didn't fit the beads. Only positive is they immediately refunded my money and understood and apologized.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. The feedback is really greatly appreciated by the staff and the management also.A sincere apology for inconvenience & please do call us to address the issue. Thank you very much & at your service we remain,

"Hands Down Worst Experience at a Hotel"

1
User 19/07/2020

Where to begin? I'm currently sitting on the balcony of this terrible hotel while my husband packs our bags and 6 month old son up to put in the car. To start with, the hotel has zero social distancing enforced when checking in, and about 30% of the people in the lobby were wearing masks as we waited 40 minutes to check in. Upon arriving to the room, we were greeted by makeup smeared on the “fresh” sheets of one bed and a handprint of some suspicious substance on the full length mirror in the bedroom (yikes!). At 6pm, the bar adjacent started their pounding, bass-heavy hits from the early 2000's. Great. I called to the front desk to ask about the unwanted terrible club music and Brad who answered helpfully told me to be grateful it's not louder since this is actually a toned-down night for them and that the music would end at 11pm. We also won't be issued a refund despite now checking out 3 hours after arriving to this hellhole. Thanks Brad! So I have a screaming 6 month old who can't sleep with the gyrating club music shaking the windows. My husband is packing the car as fast as possible, while I seek shelter in the corner of the bedroom with my infant to avoid the smell of marijuana leaking over from the balcony adjacent to us. If you're looking to pick up covid-19 and possibly another disease from the dirty bedding this hotel uses for guests, I'd 10/10 recommend this hotel!

"Overall a good experience that felt as if it could have been better."

4
glbrown1959, Columbus, Ohio 17/07/2020

The hotel staff was friendly and accomdating, with particular gratitude to Jasmine and Betty ,who went above and beyond during all of my families interactions with them. The room was clean when we arrived.. more on that further in this review.. and the oceanfront views breathtaking, especially in the hours before and at dawn. The hotel is literally steps from the Pier and beach, and an easy walk to almost all the attractions and nightlife. The concerns were twofold. First, be advised that there will be NO housekeeping visits during your stay. If you are solo or with a partner, and only staying a night or two this should not be an issue. However, if you are a larger group, and staying 3 or more days, the challenge to keep your room clean and stocked could distract from your trip. I understand COVID 19 protocols are limiting what hotels can do, however it seems as if some better procedures could be thought out to both keep the staff safe and the guests rooms cleaner DURING a stay. The second concern were the grab and go breakfasts. They were at best disappointing and not overly satisfying, particularly when the costs of a multi night stay are factored in. If COVID 19 restraints become a long term reality, I would suggest the hotel management perhaps work with the abundant restaurants in the area about offering either generously discounted or specific dollar amount vouchers . The goodwill that could be generated for all would be worth the modest costs both hotel and restaurants would entail. The bottom line is you will find your stay will probably meet your expectations, however with some more through re hotel procedures your visit might exceed expectations in the future. My family will return, and we are confident the next visit will produce the WOW factor we normally expect to have.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback as it gives us an opportunity to improve & serve better. Once again a sincere thank you on behalf of the staff & the management of this hotel, At your Service we rremain

"March getaway"

5
User 17/07/2020

As a military widow with children we have always known how to getaway just for a moment to relax and listen to the ocean. Staying at this Best Western was no different and very relaxing to say the least. Betty and Tiffini took care of me and my children the whole time we were there and it felt good to know that everyone coming through the door was just as important as the next. They answered all my questions with no problem and I appreciate it ☺. We'll be back soon hopefully in August for my birthday. Thank you ladies as well as the maintenance man for having to come and unclog the toilet and he did it with a smile.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback as it gives us an opportunity to improve & serve better. Once again a sincere thank you on behalf of the staff & the management of this hotel, At your Service we rremain

"Great location"

4
User 15/07/2020

We were a bit concerned when we booked this hotel because the most recent reviews were not favorable, however we were pleasantly surprised and enjoyed our stay! While the hotel was dated and needs lots of upgrades and repairs, the room was clean, the towels were fluffy, the staff friendly and accomodating, and alternatives were made given Covid restrictions. We did end up with a room above the bar, but we actually enjoyed the live music and it was over by midnight. A sound machine solved the noise when we were ready to sleep. Plus, you can't beat the parking on the same floor as your room, the oceanview, and the proximity to the beach!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & the review. A sincere appreciate on behalf of the Staff & the management of this hotel. Once again thank you & at your service we remain,

"Wonderful Getaway"

5
User 15/07/2020

Nice hotel great room with a view nice non-carpeted floor. Right by the pier a few steps away from the beach. Missing a fitted sheet on the bed but other than that it was great! Great getaway for a couple!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & the review. A sincere appreciate on behalf of the Staff & the management of this hotel. Once again thank you & at your service we remain,

"Candace Desmonds Best western Reveiw"

5
User 15/07/2020

It was a very clean and Beautiful room! The hotel itself is a 10/10! Was very satisfied with oceanfront view and quality of our room. The workers at the front desk was exceptionally kind & Will be looking forward to returning soon!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & the review. A sincere appreciate on behalf of the Staff & the management of this hotel. Once again thank you & at your service we remain,

"Great hotel"

4
User 14/07/2020

Customer service was great, room was nice and clean, view was amazing. Wish the pool was open (closed for remodeling) and really wish their hot breakfast buffet was open but considering the covid situation it was understandable, will definitely book with them again.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & the review. A sincere appreciate on behalf of the Staff & the management of this hotel. Once again thank you & at your service we remain,

"Nice .. great customer service "

5
User 10/07/2020

Mrs. Betty, was great on the reservation process, Jasmine was great at check in and helping with room needs. All was good considering the actual conditions and safety. The room view was great and the hotel Lois clean

"Accessible Hotel with a Great View"

5
yupitssavage, Johnson City, Tennessee 08/07/2020

When I think of one word to describe this hotel - accessible. It is easy to get in and out of the parking garage, from the parking garage to the room, and then from the room to the beach is less than a 5 minute walk. The room was very clean and situated well for space to hang out while it was raining outside or eat a take out meal together. We were there the day Governor Northam's mask mandate went into effect and the hotel was immediately in compliance which made us feel safer. We are already looking forward to our next stay very soon!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback as it gives us an opportunity to serve better Once again a sincere thank you on behalf of the staff & the management of this hotel. At your your service we remain,

"Good but not as good as it usually is"

4
Brianne A, Gates, United States 05/07/2020

For the most part the hotel is great as it usually is. However, this time there were a few issues the shower curtain had mold on it and housekeeping was no where to be seen. We stayed 2 nights and had to ask at the front desk for more towels and toilet paper as housekeeping never came and serviced the room or asked if we needed anything. Aside from the mold on the shower curtain the room and hotel were clean. The front desk staff was helpful and friendly. On our first morning there we went to get our grab and go breakfast (no full breakfast because of Covid-19) which we knew and didn't care about, but when we went to get breakfast we were asked our room number and when I told the girl working breakfast she told me we had already gotten our breakfast. In fact we hadn't someone told them our room number I assume by mistake. We got our breakfast but the process left a lot of room for mistakes and errors and we spent more time than was needed getting our food. Overall it was a good trip just some small things that I am not used to at the Best Western Sandcastle since it is our usual hotel. We will definitely be back!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback as it gives us an opportunity to serve better. Sincere apology & hope you will give us another opportunity to serve better Once again a sincere thank you on behalf of the staff & the management of this hotel. At your your service we remain,

"Great place to stay in VA Beach!!"

5
User 05/07/2020

Loved our room!! Our favorite was the ocean view balcony of the pier and oceanfront. Hotel is right by the beach so it was easily accessible, making it very convenient! Food also near by! Staff were very kind with the booking process and during our stay! Overall great experience here!

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback as it gives us an opportunity to serve better. Once again a sincere thank you on behalf of the staff & the management of this hotel. At your your service we remain,

"Dirty room with a nice view"

2
hunterpenny51, New Kent, Virginia 02/07/2020

There was sand everywhere in the room my pillows and sheets were dirty and stained and bed had sand on it too. Bar downstairs was good, view and shopping area was good too. Also was mad I had multiple adults listed on room res. But we are only allowed one parking pass. Paid $40 for my mom to park her car overnight.

Bhavesh Rawal, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback as it gives us an opportunity to serve better. Sincere apology & hope you will give us another opportunity to serve better Once again a sincere thank you on behalf of the staff & the management of this hotel. At your your service we remain,

"Dolphin watch from the balcony!"

4
User 02/07/2020

Our room was clean. The staff was friendly. There's free coffee in the lobby. Balcony with the best view, includes the fishing pier and dolphins at sunrise. And they are offering a bagged breakfast during this pandemic, when everyone else canceled breakfast instead.

"Perfect place to stay in Virginia Beach"

5
SkateCatcher1, Columbia, Maryland 02/07/2020

Excellent! The staff are always helpful and friendly. The location is perfect if you want to use the fishing pier, boardwalk, amusements, and activities at Rudee Inlet. A bargain for the price. The view is always good for seeing the ocean or for people-watching on the boardwalk.

"Disappointed......."

3
User 01/07/2020

If we had been advised that pool was out of order, no breakfast buffet, no cleaning, we would have waited to come. Very disappointed there was no reduction in the rate as it cost us more to eat out. Room floor was very sandy upon checking in and had to go to the front desk to get towels. I realize mgmt may have been limited as to what you could do but guests should be advised in advance and rates should be adjusted as we did not get get the full benefits. Betty at the front desk is wonderful and so helpful!

"Best impromptu vacation ever!"

5
rachelperrin17, Virginia Beach, Virginia 01/07/2020

I found this hotel rather quickly, and wasn't disappointed. I even extended the stay! The ocean front view from the balcony was spectacular and watching the sunrise is priceless. The hotel is also centrally located between the beach and the strip with all of the stores and resturants. Great spot!! Within 5 min of a bunch of activities as well!

"Great stay"

4
User 26/06/2020

we come here every year. The rooms are great clean and staff is always friendly and ready to help. This hotel is at a perfect location to pier and activities. Safe and clean.We definitely will return next year.

"best stay ever"

5
User 25/06/2020

Tiffini and betty were so amazing and accommodating! will definitely stay here again! we came for a one night get away and decided to stay for a second night spur of the moment kinda thing and these wonderful ladies were able to make it happen!

"Traveled during Covid"

5
silvieus4, Ashtabula, Ohio 24/06/2020

Because of the virus, we disinfected the room & cleaned all of the services upon arriving. I didn't know what to expect since some of the reviews complained their rooms were dirty. Ours was spotless. The only bit of dirt was on the floor, but it wasn't bad at all, minor. Yes it was disappointing no pool or breakfast, other than the brown bag, but that wasn't the hotels fault & we made the choice to travel. I didn't mind not having room service. When I called for more clean towels & shampoo, they arrived within minutes. The location was perfect by the pier. We would definitely stay here again!

"Dirty room hotel"

1
joeye489, Sophia, North Carolina 24/06/2020

Dirtying room floors not swept dirty balcony not swept and empty beer cans on it loud music playing til 1:00 am told front desk at check out they said nothing like they did not care they had my money I will never stay here again and will not recommend it

"Memorial Day Weekend"

5
User 21/06/2020

Great stay. Even though COVID-19 was present we were able to get a good rate, clean rooms, and good food nearby. Social distancing was used on the beach, it was nice. Staff were very nice. I will return.

"Don't walk, RUN! "

1
WorldTravler3, Long Island, New York 15/06/2020

If I can give this zero stars, I would. Truly it's a shame because this hotel is clearly newly updated- it's not outdated at all, very modern and nice decor. But damn..... DIRTY. Just extremely dirty. Aside from the visible leaks in the lobby- it smelled really clean and looked very new. I have my mom and two young kids with me, we get into the elevator and aside from the sand on the floor (which is totally acceptable) it looked OK. We get into our room and it smelled clean ( really really clean) like it is covering up a smell. We unload our bags and I get my kids in the shower, as I'm kneeling down to give my kids a bath I noticed feces splattered all over the wall and side of the tub. I took my children out of the tub, I went to 7/11 to get a bottle of Lysol cleaner, returned to the room and I started with the bathroom and cleaned it from top to bottom including the floor- I cannot fathom how disgusting the bathroom was. When my kids were done with their bath, they were playing with their toys and play doh, their pajamas and the bottom of their were FITHLY! I took another hand towel from the bathroom and cleaned the floor area, the table and chairs my kids were sitting at. I was horrified how dirty the towel was. This prompted me into disinfecting the entire room. I cleaned down door handles, light switches, night stand, remote, telephone, sink, closet, the fridge.... just to name and few and then I began cleaning the ENTIRE FLOOR with the remaining bath towels and Lysol. I called the front desk- no one picked up. I gave my kids another bath, called the desk again- no answer. The white sheets had makeup and mascara on them, the brown blanket had pubic hairs on it - I was completely disgusted and if it weren't 9:30pm and my kids didn't have to get some rest for our road trip the next day- I would have packed my stuff and left. The next morning, I waited for over 40 minutes to talk to the manager- never saw him. The front desk clerk tried to take this bag from me to throw it out- DONT EVEN THINK ABOUT CHARGING ME FOR YOUR DAMN TOWELS! I'm not disappointed, I'm completely disgusted. This place should be shut down by the health department.

"Great location, loud noise/people, smell, pay for better"

2
1Peter17, Richmond, Virginia 15/06/2020

Please note that we stayed during covid-19 and they do not clean rooms each day, which we were not notified of but it makes sense. The view and location is excellent, the advertised free breakfast and free parking is a boon on the ocean front. However, the breakfast is a paper bag with a pop tart, muffin, banana and a small bottle of water, which I don't believe represent to anything close to what they normally serve during non-pandemic times. I would have paid more for a better hotel and quieter guests with a bagged breakfast that we would enjoy more out of. The big issue is noise, I thought I was smart to ask for a room away from the elevators, but there is a restaurant on ocean side that features live band on both Friday and Saturday night that plays til 11pm and continues to offer some music into the wee bits of the morning, as well as a DJ on the street side of the building. We were on the 4th floor but I'm sure that even if you were on the top floor it would still be loud. We did not sleep that well both nights. On the 2nd night, we were woken up at 3:30am from hearing loud music that sounded like karokee, I can't tell if it came from the bar downstairs or someone's room. For a hotel that advertises "100% smoke-free hotel", you could probably get high from just hanging out in your balcony, both from other guests nearby and from the lower levels. This is not family friendly at all, as a single guy, maybe, but as a family, we won't be returning and will be paying more for Hyatt or Marriott if we ever return to the VB oceanfront area again. The front desk staff were very friendly, the cleaning lady on our floor had an attitude, as in we inconvenienced her by asking for more towels since they were not freshening up the room each day. A gentle reminder that we are all grateful to be open and to be working would do a lot of good here. The covid stuff wasn't as bad as the BLM protests and black power pride displayed almost to the detriment of the movement based on how people present themselves with their clothing (or lack thereof) and language used in their music played on bluetooth speakers for everyone to hear. I'm sure it's for some people, but the overall value and experience, I would pass next time.

"Husband "Birthday 2020"

5
User 13/06/2020

Property 9 Food 10 Value for the One nite Exceptional Will stay again They left Chalk on the Boardwalk so people could right About how they was feeling BLACK LIVES MATTER ALL PEOPLE MATTER I THOUGHT THAT WAS VERY SWEET.

BwSandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying & sincerely appreciate your stay as well as the feedback. Once again thank you on behalf of the staff & the management of this hotel

"Good Hotel bad beds"

4
User 13/06/2020

Great ocean view location, good hotel over all. I had a two story suite with king bedroom, two bathrooms and two sleeper couches. Paint needs work in some places in lobby (renovations are happening) More comfortable mattress on their beds and sleeper couches are needed

BwSandcastle, Front Office Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying & sincerely appreciate your stay as well as the feedback. Sincerely apology for any inconvenience . Once again thank you on behalf of the staff & the management of this hotel

"Much Needed Get-Away"

5
User 12/06/2020

The hotel was clean, family friendly, very courteous staff. It is located right on the boardwalk and I love their little gift shop. I walked right in and was in my room in no time as they were well prepared for my arrival. They honored my request and I was really impressed overall.

BwSandcastle, Front Office Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying & sincerely appreciate your stay as well as the feedback. Once again thank you on behalf of the staff & the management of this hotel

"There are other hotels"

1
bmwsm0m, Winchester, Virginia 08/06/2020

First of all, I'm not one to complain, but my experience wasnt great. First, the checkin was at 3:30, we got there at 4:30. Was given a room and told us that it was ready. I even asked again to make sure. We get to our room and it hasn't been touched yet. It wasnt cleaned until after 5. (She was a sweet lady apologising lots of times. She had help from 3 other ladies.) Well we get all of our bags and family in the room and the floor was still very dirty. The sweet lady came back and cleaned it. Then, we found out that our key didn't work...we were given the wrong room!! I talked to another receptionist, thank God, because he told me about the free breakfast and other amenities (the first guy told me absolutely nothing!) The weed smell! I don't know if an employee or customer needed it for medical purposes or what, but wow! It can easily be smelled atleast on floors 3 and 4. I wasnt happy with the price that we had to pay.

"Not the Best"

3
cj542015, Pine Grove, Pennsylvania 08/06/2020

My family and I encountered some major issues. Late check in at 10pm. Upon arriving door was open. We did what everyone does...checked out the entire room. My 14 year old son went to the balcony and returned saying he thinks there is drugs laying on the floor of the balcony. It sure was. Air conditioner didn't work. Was about 85 degrees in our room. Maintenance came up, restarted system, and it blew cool air 4 minutes until kicking off. It was apparent it was out of Freon. After a very tough night of tossing in turning in the heat, I told them it needed to be fixed or our room moved. We went to the beach and when we returned it was blowing cold air. Ceiling tiles in bathroom were all pushed up. Shower head pulled out of the wall. Please note the time we stayed. It's amidst a whole lot of world issues. First is Covid. These rooms were not cleaned correctly. Handprints on the glass windows, sand on the laminate flooring. It's like they didn't even try to clean it. The second issue is the black lives matter protests. The racial tensions were extremely high and we were checking in just hours after a curfew had expired due to rioting. Note that nothing happened while we were there. It's was just a bit of an uncomfortable environment at times. There is also a live band on one side of the building and a DJ on the other. I was on the 8th floor Oceanfront and could clearly hear the music. I'm guessing lower rooms it could be extremely loud. Another thing to note is that the military bases have jets flying quite often. They are extremely loud at times. They are all during daytime hours. After not sleeping well due to no air conditioning on night one, we slept in until almost 10am on day 2. We lost considerable beach time going to bed early and then sleeping so late. I decided to request a late checkout. After several attempts to speak to a manager, I finally got the approval for a 3pm checkout instead of 11am. In short, there was a whole lot wrong in the room but the staff were excellent and not once ever rude, they tried to improve our room and make our stay better. The location is amazing and they tried to make it a little better by allowing the late checkout(uncharged) so we could visit the beach and shower that day since we lost so many hours sleeping. There's no excuse for the upkeep but I would give them another chance.

"Family vacation"

5
419amberg, Machias, New York 05/06/2020

This was our second time staying here. We stayed in the two story room. It was very spacious. There was a great view from our balcony and the kids enjoyed the breakfast. The staff was very nice and accommodating. We will definitely return.

BwSandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the review. We are glad your stay went well. We know these times are trying and we are glad your stay was great due to certain restrictions and adapting to new regulations. We hope to see you soon on your next visit to Virginia Beach.

"Blame it on COVID-19"

2
kaplanashley84, Lynchburg, Virginia 05/06/2020

I understand they are limited staff due to COVID-19. However that was the nastiest room I've stayed in for that price. I would expect that from some seedy hole in the wall motel, not best western. I've stayed there many times before, will not stay again. Broken tile in the bathroom ceiling, left residue everywhere not to mention violation of privacy. Who knows what construction worker was getting a peep show. And if all that wasn't bad enough, they overcharged me! And in a shady way. One charge was from Best western when I checked in at 5 something (inserted my chip) . They other was hand keyed 2 hours later, while I was in my room by Sandcastles resort. BE CAREFUL!! Spoke to manager (BJ supposedly his name) and he would not refund me my money, thank God my Credit card company did.

"Amazing stay."

5
User 03/06/2020

I loved the service, my family and I enjoyed the ocean view. The front desk staff were so helpful and very kind, my kids wanted to stay longer I had asked if that was possible and they allowed it. Thank you Bestwestern Plus for your service I would totally come back here next time!!!

BwSandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the review. We are glad your stay went well. We know these times are trying and we are glad your stay was great due to certain restrictions and adapting to new regulations. We hope to see you soon on your next visit to Virginia Beach.

"Everything was good, considering the restrictions with face masks, etc."

5
User 03/06/2020

The staff was friendly and helpful. The room was clean. The hotel is located near many things, including the fishing pier, restaurants, etc. The hotel had a convenience store, restaurant and bar, and bike rentals.

"Poor Custer service"

2
User 27/05/2020

Gave me the wrong room to start off..Then gave the room to someone else why we was still in there and they walked in on us..no apology or nothing from staff.Changed rooms three times..Room wasn't worth the price

BwSandcastle, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
I do apologize for this issue. We were having some over booking issues with our 3rd parties. We will review this particular issue and see how we can better improve. Once again we do apologize and know this was not the stay you were expecting. We hope you will give us a chance to win your business back.

"Angela Mayes "

5
amayes44, Stanley, Virginia 26/05/2020

We had a wonderful stay, are room was clean and close to the fishing pier. Staff was friendly and very helpful. We have stayed several times at this location. The breakfast was a good start for our day !!

BwSandcastle, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank You for the review. We are glad that with the new restrictions and regulations we were able to proved you with a great stay. We hope to see you on your next stay in Virginia Beach.

"Outstanding Location and Experience"

5
AMartin804, Chesterfield, Virginia 26/05/2020

We traveled to Va Beach on a spur of the moment trip the weekend of May 15, the first week of Phase 1 implementation since this COVID-19 crisis began. The hotel was clean, with constant cleaning happening the whole time we were there, and the staff was wonderful to work with and attended to any need we had. Ocean's 14, the on-site restaurant, was terrific as well and the atmosphere was a much needed break from the intensities of today's current events. The room was very clean and the balcony was a welcomed treat. The Virginia Beach Pier is steps from the hotel which made my husband the fisherman very happy. The indoor pool was not in use due to COVID-19 regulations, however they were working on updating it for the eventual reopening. Bagged breakfasts were implemented due to not being able to provide continental breakfast which was very nice to be able to enjoy breakfast in the room. All in all, my husband and I had a terrific time and will be returning soon for another respite.

BwSandcastle, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the review. We are glad your stay went well. We know these times are trying and we are glad your stay was great due to certain restrictions and adapting to new regulations. We hope to see you soon on your next visit to Virginia Beach.

"Great place"

4
User 26/05/2020

The staff was incredibly friendly and helpful. We had amazing views, great food, and the room was roomy and nice! We were able to have a late check out at the last minute without a fee. We are definitely going to keep this hotel in mind the next time we visit.

BwSandcastle, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank your for the great review. We are glad your stay was great and that we could accommodate your late checkout. We hope to see you on your next visit to Virginia Beach.

"Vacation"

5
User 24/05/2020

Loved everything about the room , great view , clean , and nice workers . I will definitely come bac for a stay again . The view to the oceanfront was amazing & my room was even better. I enjoyed the stay

BwSandcastle, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the review. We are glad you had a great stay. It is important that we are providing great service during these trying times. We hope to see you on your next stay here in Virginia Beach.

"Nice hotel except..."

3
slpyeyes80, Henrico, Virginia 22/05/2020

Nice lobby & room BUT floors had not been cleaned at all. Walked around floor which is hardwood and white socks were literally turned black underneath. Had asked for housekeeping the next day assuming room hadn't been rented out in a while - there was a huge moth awaiting us and little dead bug on top of toilet - only to return and see floors hadn't been touched. Also parking deck was ridiculously tight. Going up the deck you have to be careful as there are parking spaces along the wall as you head up to next floor of the deck. Once you get to the top to go up to next floor, there are cars parked directly in front of you as you turn to head up. Didn't make sense at all. Great location on the beach and stay was nice enough except for the jets zooming by early mornings. Would I stay here again? I would probably try a different hotel first and if not....maybe.

"Disappointed"

3
agravette48, Greensboro, North Carolina 20/05/2020

There's a lot of things that could be worked on at this hotel. Starting with to the politeness of the staff, down to the cleanest of the room. I'm very disappointed I really high standards, Especially with this COVID-19 going around

BwSandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback as it gives us an opportunity to serve better & correct the issues. We sincerely apologies for the inconvenience & we hope you will give us an another opportunity to serve you. Due to this current covid19 situation we are also overwhelmed by the situation but that should not be an excuse. Please accept our sincere apology on behalf of the staff & the management. Please do call the hotel to make sure you are satisfied guest At you service we remain,

"Beautiful Views, Horrible Clientele!"

2
cpratt20, Plymouth, Massachusetts 18/05/2020

We booked our stay for 3 nights. We checked in on Saturday on the 3rd floor and were blown away by the view and the location being right across from the fishing pier. Dolphins were swimming just off-shore. However, we quickly noticed that the people to the right of us were extremely loud and out of control. We could see pill bottles on the balcony floor. They were clearly drunk as well. They kept trying to talk to us. They had a baby onesie filled with balloons to look like a real baby and had it hanging over their balcony. It looked real and people down below were horrified. Obviously, with us being right next to it, we looked like creeps too. Uncomfortable situation all around with them. Later, While my husband and I were relaxing on the balcony and my 2 year old son was getting ready for bed inside some very loud and disturbing noises were coming from the room to the left of us. My husband peers over the balcony to see a man throwing a woman around. She rolled into the balcony railing causing ours to shake and vibrate. He then picked her up by the pants and threw her back inside, telling her to "shut the F up." They had children in there as well. I called down to the desk who then sent security up. Of course, the couple said everything was absolutely fine...whatever. I was then on the phone with my Dad on the balcony showing him the view and the violent man from next door leaned over and said "Who are you talking to?" in a threatening way. That's when I picked up my son and physically went down to the desk. As I walked out, there were a team of 4 police officers in front of the OTHER room to the right of us. They were kicking them all out (I say all because there were many) because they were local homeless folks staying there. Great. I get down to the desk to have the manager tell me that there was no domestic situation going on in the other room and it must have just been the homeless people on the other side. Wtf? We know what we heard and saw, on both sides. Either way, I did not feel safe nor want my son to be staying there. She "upgraded" us to the 8th floor. We then had to gather everything we had unpacked for 3 nights, re-pack it up and move to a different (same) room and unpack again, with a 2 year old. It's unfortunate, we were looking forward to staying there and all of this happening on the first night was outrageous. No refund was offered, fine, but at least I can warn others what we went through. There are many other hotels along VA beach!

BwSandcastle, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
I do apologize for these issues with your stay. Our hotel is normally quiet and we have no issues. We will do a better job of trying to locate and diffuse these issues in the future. I understand you were not happy, but we would love to win your business back on your next stay in Virginia Beach.

"clean"

5
User 16/05/2020

Over all this hotel is very clean. With all this virus going on this hotel topped everything I expected. The breakfast wasn't the best due to the virus but I will be going back down soon to get married.

BwSandcastle, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the review. Yes due to the virus we are unable to serve our hot buffet breakfast. We are glad your stay was great and we met your expectations. We look forward to your stay in the future.

"My stay at Best Western"

5
User 15/05/2020

My stay was absolutely amazing. Peaceful environment quiet and just relaxing. Room was clean and also room service/housekeeping cleaned everyday of my stay and took good car of us. All front desk staff and hotel were very nice and made sure that we were well taken care of our entire visit..I give this hotel a perfect rating and I highly recommend it !

BwSandcastle, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the review. We are glad we met your expectations. The virus has thrown us and most people off, but we are glad you had a great time. Our goal is to provide the best service we can. We look forward to seeing you on your next stay in Virginia Beach.

"Clean room."

5
User 12/05/2020

Our room was clean, bed was excellent, clean bathroom and ample amount of towels. Brown bag breakfast. thumbs up.My husband and i was very satisfied. We will definetly tell others of our great experience.

BwSandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the great review. We are glad your stay was great. We take pride in providing great service and we are glad we achieved that with you. We hope to see you on your next stay in Virginia Beach from your Best Western Sandcastle staff.

"Will be back!"

5
mfh1009, Richmond, Virginia 10/05/2020

Our family enjoyed the stay. The hotel was clean, hotel staff was nice and helpful. It was in a good location, close to the pier and several shops and places to eat. We will definitely come back this summer.

BwSandcastle, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the great review. We are glad your stay was great. We take pride in providing great service and we are glad we achieved that with you. We hope to see you on your next stay in Virginia Beach from your Best Western Sandcastle staff.

"Quick getaway"

3
melodytaylor81, Richmond, Virginia 08/05/2020

Overall stay was fine, just didn't really like the gap in bottom of room door, and outside chair s were old, I may give this hotel another try, in the near future. But for the price of the room stay was good.

941jasonc, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the review. We are sorry the stay is not what you expected. We were/are in the process of updating the hotel and with the virus we were unable to finish all the projects we had planned. We hope to get back on track as soon as business picks up. We hope you will give is another try when we are fully operational during your next stay in Virginia Beach.

"Perfection in every sense"

5
User 07/05/2020

Even though the industry is experiencing the negativity of "the virus", this hotel is very positive, uplifting, and happy. They are all about the guest! From making the reservation up through the check-out, the entire experience is smooth and pleasant. The amenities of the grab-and-go breakfast, the wonderful handicapped shower, the valet service with my luggage, and the expedient assistance with a few minor things that I needed help with in the guest room were amazing. The view was phenomenal.

941jasonc, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the wonderful review. We are happy your stay was great, it our goal to have excellent guest satisfaction. We know times are tough and we are glad we could help you have a great stay. Thank you from the Best Western Sandcastle staff.

"Highly disrecommend!"

1
User 06/05/2020

Horrible general manager and staff and bad customer service. The rooms, even oceanfront ones, are waaay to small and uncomfortable. The amenities not good. Their rates are too high for its worth. I would use this as a last resort option

941jasonc, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
We do apologize for any issues you had during your stay. We understand this is a difficult time, we hope you remain safe.

"Thanks"

5
User 04/05/2020

First time had off since pandemic.staff was so friendly,informative,the rooms so clean and crisp made my time off and visit so relaxing and pleasant.staff very professional Didn't have any issue love my stay plan to stay there again when I go to VA Beach

941jasonc, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the great review. We are glad your stay was great. We take pride in providing great service and we are glad we achieved that with you. We hope to see you on your next stay in Virginia Beach from your Best Western Sandcastle staff.

"Good service"

5
User 02/05/2020

This was a great experience the lady her name was Betty great customer service and really kind I was definitely come back soon thanks for good attention and great services I will tell my friends about it

941jasonc, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the great review. Betty is one of our seasoned agents and she really takes pride in her service. We want our guests to feel at home and seems like we did that here. We look forward to your next stay with us from the Best Western Sandcastle family.

"Technician"

4
User 30/04/2020

I always enjoy my stay here.The rates are reasonable, and all of the staff are extremely friendly, and helpful.I would definitely recommend the Best Western Plus to anyone anytime you are in the area.

941jasonc, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the response. We take pride in providing excellent guest satisfaction. We know the times are tough and we are happy to know we provided an excellent stay for you. Stay safe from the Best Western Sandcastle staff.

"Great place to stay"

5
ctcifone, Clayton, New Jersey 29/04/2020

Due to the Covid 19 Pandemic I was able to score a great rate. The few staff members I met were friendly and accommodating. The room was clean, plenty of room on the open balcony with spectacular views.

941jasonc, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for the kind words on your stay,. We at the Best Western Sandcastle truly take guest satisfaction personally, We know times are tough and are glad we could provide a positive stay for you. Thank you for choosing our hotel for your stay. It is our goal to provide the best service possible. Stay safe from the Best Western Sandcastle staff.

"Excellent stay"

5
TaQuella W, Portsmouth, Virginia 24/04/2020

I love my stay at the hotel. The service was amazing. The room was comfortable, clean, & cozy. I can't wait to go back. I told everyone about the nice view of the ocean front. You could see it from the beds & on the balcony. It felt so much like home. Thank you our stay. We were very pleased!!!

941jasonc, Front Desk Supervisor at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing our hotel for your stay. It is our goal to provide the best service possible. We know times are tough but we want to know we appreciate your time to leave us the review and that we are glad your stay was excellent. We hope to see you on any further travels to Virginia Beach. Stay safe from Best Western Sandcastle staff.

"My stay"

5
User 15/04/2020

Loved our stay at this hotel. Very clean,very nice ocean view.peaceful and enjoyable for what we needed.All of the hotel staff were attentive and friendly.decided to stay another night because of it. We will definitely be coming back here to stay again in the future.

941jasonc, Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Thank you very for staying at this hotel & sincerely appreciate your stay as well as the feedback as it gives us an opportunity to serve better. Once a sincere thank you on behalf of the staff & the management of this hotel. At your service we remain

"Virginia Stay"

4
R3288UCmattc, Washington DC, District of Columbia 01/04/2020

Wonderful location right on the oceanfront, great amenities and wonderful staff, located right on the board walk with great places located all around. Definitely a stay worth while and would come back at time I can.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"During an episode of Twilight"

4
Genevieve U, New Canton, Virginia 30/03/2020

So I had booked the room through a third party that wasn't offering refunds and we went anyways with some extra Clorox wipes and hand sanitizer. The hotel on Sunday and the beachfront had some life. By Monday it was a ghost town. It was surreal. The hotel did have hand sanitizer on each floor and in four locations in the lobby. The breakfast was bagged with non perishables. Overall the hotel was great under the circumstances.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"Good stay"

4
User 26/03/2020

Nice rooms for a good price. Betty was great. Great location right on the beach. Located close to a lot of restaurant and activities. Nice indoor pool and gym. Laundry access for guests. Would definitely stay again.

941jasonc, Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"Made the best of it during COVID-19"

4
larryg806, Falmouth, Virginia 25/03/2020

Great location - wonderful view of the Ocean. The pool area could be touched up - that exhaust fan was extremely loud and some maintenance items were just laying around. I would've spent more time in the pool if not for the noise. The staff handled breakfast well given the COVID-19 precautions, but it would've been nice to have less carbs and boiled eggs as an option.

941jasonc, Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"right on the beach..views of water"

4
MDJ-STL, Oakville, Missouri 22/03/2020

This is an older hotel but well maintained. Our room overlooked the beach and of course the view of the ocean was great. At the time of our visit it was the beginning of the Covid 19 event so breakfast was limited to juice, coffee, cereal and muffins but everything was fresh so they were doing the best they could considering the circumstance. The hotel was not at all crowded which we guess was due to the medical emergency going on nationwide. We look forward to staying there the next time we are in Virginia Beach.

941jasonc, Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"2 nights stay"

5
User 22/03/2020

Very clean, staff is super friendly. Highly recommend staying here!!! We came to visit my fiancé and booked this hotel, and I do not regret it. You wake up to an amazing view of the ocean. Everything is in walking distance as well

"Making a difficult time just a little bit easier thru kindness and good service."

4
User 20/03/2020

Life circumstances forced us to travel during the virus shutdown. We were greeted kindly and served well by the staff here, and waking up to a view of the ocean and hearing the waves breaking was a real blessing! Thank you for making a difficult time and bit easier, and for being true examples of Americans from all different backgrounds coming together to make things work in challenging circumstances!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Dasia Owens"

5
User 19/03/2020

I had a good visit. Every associate was very helpful and kind and I love the view ! This hotel is great. Betty was very knowledgeable and respectful I will definitely be staying again soon. Best hotel

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"Birthday Getaway"

5
User 16/03/2020

Upon arrival, I was greeted and given great customer service. My room was clean and above my expectations. The oceanfront view was great. The surroundings were quiet. Breakfast was awesome and the checkout was easy and nice thanks to Betty, Ruffini, and Chris. I will definitely be staying again.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Baecation"

3
User 16/03/2020

Staff was very courteous! Door from balcony in room would not close therefore it was kind of cold at night. View from room balcony was amazing. TV kept switching inputs, so everytime we turned it on we had to reset. Really enjoyed my stay and would stay again

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"Best Western Plus Sandcastle Ocean Front 2 people"

5
User 16/03/2020

Friendly staff Tiffini was extremely helpful, polite, and kind. Suzanne was very friendly and cheerful. Tiffini and Suzanne both were warm and courteous. Beautiful views of ocean and very clean accommodations. Excellent food. Very helpful Front Desk Staff. Tiffini was very patient and understanding. Bathrooms were very clean and well stocked.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Couldn't be happier."

5
User 13/03/2020

Everything was great from check in to check out. The front desk staff was awesome. The room was very clean and comfortable. Plus a beautiful ocean view and free breakfast! We would definitely stay here again.

"Ocean Overnight"

4
lynnanddave2020, Gloucester, Virginia 12/03/2020

Great ocean overnight stay. Wasn't expecting such a cheerful staff. Check in was great quick and easy. Staff had a great attitude and was very informative of the hotels amenities, the local area and restaurant's special discount for customers. Breakfast staff as well as check out staff helpful and cheerful. Will definitely go back soon.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Yours in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Couldn't reccomend enough"

5
User 11/03/2020

One of the best hotels iv been to. The employees where great and helpful. The view was amazing and the food was great. I really enjoyed my stay and would recommend this place to anyone. Special thanks to Tifini who went above and beyond.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Terrific staff"

4
michelecav, Virginia 11/03/2020

The breakfast crew: Tonya, Jaime & Jeff were just so pleasant and helpful. Our encounter with them each morning absolutely added to our overall enjoyment of the property. The breakfast buffet had something for everyone, food was delicious and the staff keep everything fresh and clean. Great way to start our days.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"2 Story Suite for the Family"

3
User 10/03/2020

The room we stayed at was great in that it was very spacious for our family of 6. We did go in the off season and from what I gathered upon check in, the room had not been rented for a while. It was very dusty when we arrived. Breakfast was great. Lots of selections and staff was amazing. My husband did get yelled out for riding his skateboard from across the street to the parking ramp leading to the garage. He was questioned about whether he was a guest of the hotel and asked his name. The gentleman who yelled at him completely went about it incorrectly.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Jennifer C, First and foremost I would like to thank you for taking the time out of your day to share your thoughts with us regarding your trip to Virginia Beach. I was happy to hear that you enjoyed your time with us but was disappointed to hear that one of our associates exchanged words with your husband. I will research this issue and make sure that the employee knows the proper way to handle these situations. I hope this won't prevent you from returning in the near future for we would love to have another opportunity to serve you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"For the price on the beach it was good"

3
User 05/03/2020

The hotel is a bit run down, but the price we paid was comparable. Did find it unnerving all of the bare feet in the hotel and elevators. The elevators need updating. The room was pleasant, bathroom was tight and bathtub seemed like a very old bathtub fitters remodel. But again for the price on the beach it was good. Bad thing was I only used my debit card in the store of the hotel and it was cloned or hacked or something but I caught it right away.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing our oceanfront hotel in your vacation plans. We truly appreciate your feedback and apologize that you didn't enjoy your stay as we would have hoped. Guest satisfaction is important to us as we want all our guests to have a relaxing beach vacation while here in Virginia Beach. Your patronage is appreciated, and we do hope you otherwise enjoyed visiting the area and enjoyed the many nearby area attractions and points of interest. Yours in Hospitality, Jason C. General Manager

"Great customer service!"

5
User 05/03/2020

Tiffini has been terrific. She has been very responsive and knowledgeable. This hotel is in a great location with lots of shops and activities close by. and a restaurant located right on the boardwalk.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Honeymoon"

3
dnewcomb2020, Mechanicsville, Virginia 03/03/2020

I was disappointed because I asked in advance to have the room be spruced up a little more romantic because it was our honeymoon. I would have even paid extra for it. Got there and it was no different than usual. I did not like the fact that I had to ask on separate occasions for more restroom supplies. All in all it was a nice getaway. Staff was very friendly.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for not making your honeymoon more romantic. I was disappointed to find out that you had made a request and it was not honored. I was happy to hear that you still enjoyed your time with us and found our staff to be friendly and accommodating. Congratulations on getting married and I hope you will give us an opportunity to win back your business. I would love the opportunity to make your reservations on your behalf and will ensure that you get an upgraded room with plenty of spruce. Thank you so much for staying with us. Best Regards, Jason C. General Manager

"Great customer service"

5
User 02/03/2020

I teach high school students and took a large group down for a conference. The staff there including Betty, Tiffini, and Jan were extremely accommodating and helpful in making our trip a success. Breakfast was included and very good!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"My son birthday was great Ms.Betty was great an helped me with all my needs"

5
User 01/03/2020

I had a great time at best western it was my son birthday an we had great family fun cant wait to come again an hopefully it will be as great as this time. Because we had a ball family time was awsome

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Family weekend Getaway, Pleasant and accomidating Employees!"

4
User 28/02/2020

Very pleased with our experience and our stay! We stayed for a 3 day weekend and were very happy with our choice of hotel. The staff was very helpful and accommodating. Suzzanne and Betty at the front desk were very helpful and a pleasure to talk with they gave great suggestions for the area and what to do. We had certain requests that needed to be met and Suzzanne and Isaiah got us what we needed with no hesitation. The view from our room was beautiful! We could see dolphins from our room and balcony one morning! The beach and boardwalk are in walking distance and easy to access. Loved the sunrise from our room! The room was spacious and clean, had everything we needed for a long weekend with a baby which was great! Microwave and fridge was definetly nice to have and used all weekend. They also offer a great breakfast buffet with many options to fit everyone's needs! Very Pleased over all!! And will be back to stay in the future.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We look forward to seeing you again soon. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great stay!"

5
User 27/02/2020

Our trip was lovely at the Best Western Sandcastle. Betty and Tiffini were extremely helpful at the front desk along with every staff we came in contact with. Everyone seemed willing to help in anyway possible to ensure our stay was amazing. Everything was clean and the breakfast was a great! We loved that we could get coffee anytime of the day. Great location and the ocean view was perfect! We had a very nice stay.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C . General Manager Best Western Plus Sandcastle

"Nice Hotel. Great Employees!!!"

5
User 25/02/2020

Tiffii, Damon, Jamie, Jeff and Tonya are wonderful ambassadors for this hotel. They all went the extra distance to enhance our 4 night stay. In additional to professional efficient customer service they all made visit great because of their friendliness.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We hope to see you in the very near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Betty and Tiffani"

5
User 25/02/2020

My 3 teenagers and I had a wonderful time staying at the hotel while we were there visiting family. The room was spacious and the 4 of us wasn't crowded at all. The view of the beach was fantastic and the balcony had plenty of room for us all. We enjoyed the breakfast and the staff was extremely friendly!! We'll definitely stay here again!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"My Best Western Hotel stay"

5
bettebentzel, Harrisburg, Pennsylvania 25/02/2020

The only problem we had was the bed sheets were too small for the mattress. We did not report this as we were too tired and wanted to sleep. Overall our stay was great. The free breakfast was excellent.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Visiting Family in the area"

5
User 21/02/2020

Room was great! Check in took a long time because the price I was quoted and had a confirmation number on wasn't the same when we arrived. The front desk wanted to charge $300.00 difference. I booked through the Best Western official web site. The person on the front desk was a great help though with this problem. She called the official site number and we eventually got the room for about the same price! The charged an extra $5.00 for the room. We had to wait about 1 hour to get this mixed up fixed. Otherwise so far our stay is great. The only problem I see is that the pool area the heating system needs to be upgraded. The pool water was warm but the inside air was very cool! I want to say that Betty on the front desk on 2/21 was very helpful. We went out to walk on the beach and forgot our keys. She made two new keys for our room. She was very pleasant to talk too. Every morning Antwan welcomed us for breakfast and asked how our stay was going. I would also like to say thank you for the woman who helped checked us in on February 18 She went out of her way to help with our check in problem

"Very beautiful and relaxing"

5
User 21/02/2020

I enjoyed staying at this lovely hotel has good restaurant with good food and good Prices the rooms are a good Price as well and I got a beach front room it was very very nice clean and comfortable beds staff is very nice as well and on top of there job I will definitely recommend this hotel and will be staying again

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Short but Sweet Getaway"

5
k_a_s0621, Virginia Beach, Virginia 18/02/2020

My father and I took a quick 2-night stay at the beach and picked this hotel based on the reviews. We were not disappointed. Our third floor room(317) was just right for us. It appears that upgrades are being done in the rooms (new paint, new flooring). All of the furnishings and fixtures were in good condition and worked fine. The room was extremely clean and spotless, down to the tee. Shout out to our housekeeper on the third floor. We didn't get her name, but I can tell that she takes great pride in her work and it shows. Saw painters and other workers doing work on the hallways but that did not impact our stay at all. The indoor pool was just the right temperature. Wish there was a hot tub, but that's okay. What sets this place above all, is the staff. Everyone we came into contact with, Front Desk(Suzanne), Breakfast staff, Housekeeping, etc. always said hello and were super friendly in general. I work in the hospitality industry, so I greatly appreciate a friendly staff and a great value in general and this hotel delivered on both of them. Thanks again.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Fantastic Visit."

5
User 18/02/2020

My wife and I came to Virginia over Valentines Day weekend and we had a great time. Being in the Navy and The staff was amazing and they had the best breakfast I've have in a hotel. The Host Tonya was very friendly. She made our trip even better. Her personality and friendliness was an experience that we will never forget. I will definitely be return and will tell all my friends and family about Tonya and our amazing time.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"WEEKEND GETAWAY"

4
Terryann B, United States 17/02/2020

Great room, bed was very comfortable nice view of the ocean and sunrise, under some construction so the dining/brakfast was on the first floor, in the past the food was awesome but it was just okay this time, thanks to the ladies at the front desk when we checked in /out Ms Suzzane ,Ms Betty and Ms Tiffini you always made us feel welcome.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Mrs"

4
User 14/02/2020

Our trip was very impromptu & we were very satisfied. They are doing lots of renovations that I am sure will be great in the on season time. The staff was amazing. Breakfast was good. We left our Bose speaker in the room & they were also amazing about checking with housekeeping to find it. They did the calling back & forth to assure me it was there & helping with all of it Tiffini & everyone at the front desk went over & above to make us welcome & had a smile every time were were in that area.

"my visit"

5
User 06/02/2020

Service from Shina, Damon, and Christina was very good. The view from the beach is very nice and great to wake up to in the morning. We have stayed here multiple times on different occasions and enjoy it everytime.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Beach visitor"

4
User 04/02/2020

Great stay..older hotel but we'll taken care of. Tiffin and Imani at the front desk were really helpful.There was an issue with my room and needed to change rooms. Front desk was beyond helpful in accomodating this. Would definitely recommend and would stay here again.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Here we come again"

5
User 04/02/2020

Just about to book another summer vacation at the Best Western Sand Castle in Virginia Beach. My wife and I have stayed there 5 times now. It is a 10 hour drive for us. We love the location, plus the complimentary breakfast. Staff always helpful. We will see you in July. Steve

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Steve, Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great place"

5
User 03/02/2020

Nice setting, great staff Jamie and Jeff made for a great start to each day ! Everyone at the front desk were very helpful, waking up to the sun coming up over the ocean was something I'll never forget !

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Tiffany was very helpful"

5
User 03/02/2020

Great hotel, great and helpful people. We visited twice and love it. The food was great and they also have a restaurant inside. Nice rooms which at the time was decorated for our Anniversary. A fun stay. Also Tiffany was very helpful in and accommodating our stay.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Scrapbook Werkend"

5
ccolley22, Urbanna, Virginia 31/01/2020

I was there for a Scrapbooking weekend. Everyone at the front desk was very nice and helpful. They were remodeling a floor so a bit busy. Rooms were clean, hallways very clean, housekeeping staff were very pleasant and professional. The breakfast was very great fresh coffee, staff were very nice and polite Damon. Tonya. Christine. Shona. Kim and Jeff Great place to stay!

"Good value and clean"

4
User 29/01/2020

Great location on the beach. I stayed at this hotel on a Saturday night in January 2020. It's an older property but some areas are being updated. The hotel has on-site parking, my room was clean, great free breakfast and professional, friendly staff.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Friendly staff, clean, and being updated"

4
User 29/01/2020

I stayed here in the off season on a business trip instead of staying in Norfolk and it was a great choice. Rooms are clean with up to date amenities. Furniture in the rooms was a bit cheap and showing some wear but, sections are being renovated so it will hopefully improve. Check in staff was very friendly and helpful.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Comfortable, clean, and very friendly staff"

4
User 27/01/2020

I return to this hotel because the price is reasonable, the rooms are comfortable and clean, parking is on site and included in the price, they provide a nice breakfast and 24 hr coffee/tea, and the staff are all extremely friendly and helpful. Betty and Suzanne at check in and Kim, Tonya, Jamie, Christine, Jeff, Damon, Shima, and Ian in the breakfast area are all great and make you feel very welcome.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Checking out the area"

5
User 26/01/2020

I had a really great experience a this Ocean front best Western. The staff was very attentive. Matter fact I lost my wallet on the first night and they found it and returned it to me. Tiffini and Bety and there staff was great. I woke up late for breakfast and I called the front desk to see if there was anything left and Tiffini made it happen. In other words I had something to eat for breakfast. I recommend this hotel to anyone. Thanks for the great hospitality. PS: Beautiful rooms. The Bar and its staff down stairs was amazing as well as there food... Thank you, Joshua

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"Very Friendly Staff"

5
T7421WKmarys, Maui 23/01/2020

This is our second year staying in this hotel. The rooms have a great view of the beach and ocean. The staff is extremely polite and very accommodating. Customer service is definitely a priority at this establishment!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Lovely room with a dolphin view"

5
Lynna906, Raleigh, North Carolina 22/01/2020

Was in VA Beach for business last week and figured there's no time like January to book an affordable beachfront room. The property is undergoing off-season renovations but I didn't experience any disturbance. Comfy bed, decent sized room, balcony for watching moonrise, sunrise, and dolphins. Great location by the pier and boardwalk. Looking forward to returning; I don't think I've ever been disappointed in a BW.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"A very enjoyable Stay"

5
User 21/01/2020

The staff was very friendly and helpful. The hotel and room was very clean. I enjoyed my stay at the Best Western Plus Sandcastle Beachfront Hotel in Virginia Beach, Virginia. It was close to restaurants and other fun activities. Very relaxing and I will return.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Good"

4
kathaynes014, Manassas, Virginia 20/01/2020

Nice hotel. Had a few problems but staff was able to help me without making me feel uncomfortable. Didn't have heat the first night but they fixed that the next day. Breakfast is just okay. Wish the waffle iron was working while I was there! Also if you're planning on sleeping in, you'll be woken up around 8 - 8:30 every day from noises. Wasn't really a problem for us, but for some it may! Fitness center is really nice as well. Beautiful view of the ocean!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing our oceanfront hotel in your vacation plans. We truly appreciate your feedback and apologize that you didn't enjoy your stay as we would have hoped. Guest satisfaction is important to us as we want all our guests to have a relaxing beach vacation while here in Virginia Beach. Your patronage is appreciated, and we do hope you otherwise enjoyed visiting the area and enjoyed the many nearby area attractions and points of interest. Best Regards, Jason C.

"Friendly"

5
Madonna S, West Point, Virginia 20/01/2020

I love to stay at Best Western Hotels the service is always excellent and the staff is always so friendly. The rooms are always clean. The price for the stay is great but we stay in the off season. Thank you to the staff for making our stay wonderful!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Still can not remember how many stays!"

4
User 16/01/2020

My first stay this hotel dates back to 1997! I'm guessing that my latest stay is probably number 11. Each time my family has visited, we've been very satisfied with the entire stay. This time, Betty made check-in super fast. She and Brad provided great customer service. The room was clean and comfortable. All of our basic needs were met. The view of the ocean from our room was beautiful; being off-season, it was also very peaceful and inviting. We stayed during the time of the Holiday Lights, so it was an extra special treat to see the beautiful decorations. The indoor pool area was as I remembered it; warm and fun to splash around. Breakfast had a great variety of delicious foods from which to choose. Of I had any complaints, it would be that the thermostat is the motion detector type; which meant the got chilly during the night as we slept. I'm sure that there is some way to make it stay on,but I did not inquire on how to do so. As always, this Best Western location felt like home and we will be returning for visit number 12!

"Last Minute Awesome Accommodations on the Beach!"

5
451keithr, Richmond, Virginia 13/01/2020

My business partner and I were late making arrangements for a night in Virginia Beach last week, so a friend directed us to the Best Western Plus Sandcastle. The service was spot on, the room was super comfortable and right on the beach and they even had breakfast for us! We'll probably be back next week!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Lacks the 'Plus' Rating"

3
User 13/01/2020

This property claims to be a 'Plus' but I believe lacks the necessary requirements. For starters is the breakfast. Other 'Plus' properties have a full kitchen with a complete menu one can order from. This property offered a very basic breakfast with not a lot of choices. Perhaps it was due to our visit in the 'off season' but it has plenty of room for improvement.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing our oceanfront hotel in your vacation plans. We truly appreciate your feedback and apologize that you didn't enjoy your stay as we would have hoped. Guest satisfaction is important to us as we want all our guests to have a relaxing beach vacation while here in Virginia Beach. Your patronage is appreciated, and we do hope you otherwise enjoyed visiting the area and enjoyed the many nearby area attractions and points of interest. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"great Hotel"

5
User 12/01/2020

Have a nice time. check in late. Brenden made us feel very welcome. check in was very fast. due to our big truck. Brenden allow us to park right in front of hotel cause we was tried from driving all day.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Terrible unless you enjoy getting high"

1
User 12/01/2020

Rooms were in rough shape paint pealing. We understand it was the off season but was given an attitude by manager on duty when we requested a room change due to the overwhelming pot odor. They did reluctantly change our room however.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for your review. I must admit this doesn't sound like something that would take place at our hotel. I was very disappointed to read what happened and I can assure you I will be looking into this asap with my staff. If you would like to speak in further detail about the incident please don't hesitate to reach out. Respectfully, Jason C. General Manager

"Traditional New Years Eve stay"

5
janrosson, Virginia Beach, Virginia 09/01/2020

For the past 3 years we have taken our granddaughter here to celebrate NYE. This is the place she always asks to go. The staff and GM are always amazing, Jason Christie and his staff always go above and beyond to make our stay wonderful, keep doing what you are doing! We always have a great ocean view and the Christmas lights are still up along the boardwalk and they are beautiful. They have a fabulous breakfast and she enjoys swimming in the pool. We will be back again next year!

"Good visit"

3
User 09/01/2020

Visit was good no problems except the first night we had no hot water in our room and the kiddie pool and pool was both cold. Second night we had almost hot water. the kiddie pool was really cold but big pool was warm. Staff was friendly and very helpful!

"This was the McCain Funeral. Everyone was so kind and helpful. We will be back for Vacation."

5
User 06/01/2020

Christine, Shina, Damon, Kim, and Jeff provided our group excellent service in the Breakfast Area. Thank You Guys again for your great service. The Front Desk Made our check in and sleeping arrangements comfortable.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great Location, Phenomenal Staff....."

3
mauinokaoi1973, New Jersey 06/01/2020

Stayed for a quick getaway this weekend, The location is wonderful! Amazing views. The property is under renovation, lobby was done & is clean and well maintained, common areas on lower levels nice & exterior is good. The check in staff, Suzanne was a blessing, she greeted us with a smile & addressed all concerns during our stay. There were some issues though, the room we were given though had great views, was not yet renovated or updated which would have been fine, but and had room for improvement in the cleanliness area as did some of the common areas . Suzanne did send David up right away with all the items we asked and he was wonderful, so humble , didn't even want to accept a tip or gratuity. He is a hard worker, helped us numerous times after check in. The parking was a breeze, and pool area nice & water warm. The breakfast was on point, service with a smile and had all the hot and cold offerrings one could imagine, even things like containers of soy milt et if your into that. The breakfast manager Christine was welcoming and she and her staff, Damon, Tonya, Kim and Jeff worked hard to keep the spread fresh and clean. The best part of this stay was the way the staff treated customers. Despite the concerns that were brought to their attention, they did not waiver, loose their patients or stop trying to make it right for the guests. Suzanne and Betty at the front desk were diligent and accommodating and ensured that the concerns would be passed along to GM Jason, who personally called us and followed up and took the time to listen to issues we felt needed improvement and vowed to look into them. The best asset this location has is its staff, clearly Jason, the GM has put together a great team of caring staff who with some improvements in the housekeeping services area and tweaking can help get this soon to be renovated / updated facility be one of the most sought after places to staff on Virginia beach, because their hospitality is second to none.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind words and for taking the time out of your day to share your thoughts with us. I remember very well speaking with you on the day of your check out. Your patience and kindness were truly amazing and I am blessed to have had the opportunity to speak with you. We are going to get what issues we are experiencing fixed asap as we are determined to become number one of Trip Advisor. I look forward to hearing from you in the near future. Best Regards, Jason C. General Manager

"Great place to stay, great service and people"

5
User 04/01/2020

I was there for New Years Eve and day. The view was great, right on the beach. I received great service from Betty, Tiffini,Damien,Christine, Jamie, Ian, Shina and Chris. These people are the nicest people and made my stay wonderful.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great Experience"

5
User 03/01/2020

Prime location to anything that you want to access in Virginia Beach. The rooms are very clean and the balconies are nice. The hotel is right beside the pier and directly behind the boardwalk. It has two shops inside of it to get beach necessities and bike rentals, as well as Oceans 14 bar and restaurant which is awesome!! Would stay again!

"Fantastic service and views!"

5
JJH803, Norfolk, Virginia 02/01/2020

We were looking to stay close to home but escape our teenagers for a night. This location delivered! Betty was very friendly and awesome for our check in! She already had everything ready for us and kept us laughing! Christine and the rest of the breakfast staff were also phenomenal! They made us feel at home. We will definitely come back to this location for our stay baecations!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Great place and location, and the view of the beach from the balcony is top notch. Staff is very kind and helpful"

5
darrowdelivery, Oaklyn, New Jersey 01/01/2020

And you get a hot breakfast with eggs potatoes and meat options along with waffles, this is always a plus from the typical carb loaded options that you get typically. Pool is very nice and a 24 hr. Fitness ce ter is a plus for those who work out late. All was very clean.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"Xmas vacation"

5
User 31/12/2019

Had a wonderful stay. Beautiful views . Walk the boardwalk. Christmas light displays. Definitely coming back. Friendly staff. Excellent breakfast . Great shopping and restaurants near by. Pool was really nice.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Christmas Lights Trip"

5
User 28/12/2019

A Great location to see the Boardwalk lights from our balcony! Overall, our room was clean and comfortable. Staff was very friendly and helpful! We will definitely make reservations to stay here again.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Just okay"

3
nyshorty68, Virginia Beach, Virginia 27/12/2019

The location was great and the staff were very friendly. Check in and out was fast. Those working on breakfast in the morning were very attentive. Wasn't pleased with the rooms because of the peeling paint. Bed sunk in the middle and it was just way too cold in the pool area, although the water was heated.

"Great Hotel With Excellent Customer Service"

5
User 26/12/2019

We spent Christmas at the Best Western Plus Sandcastle Beachfront Hotel in Virginia Beach and were impressed with the size, cleanliness and amenities in our room, which had a nice balcony facing the ocean. Hotel staff members were very helpful in providing local recommendations like: “take a walk to check out the holiday lights at dusk before the cars are allowed on the boardwalk” and in providing extra assistance at checkout time. We will definitely be making a return visit thanks to Brad, Betty and Tiffini!

"Christmas at the beach"

5
41debbiej, Portsmouth, Virginia 26/12/2019

My Sister and I did something different for Christmas. We spent it at Virginia Beach. We had previously stayed at this hotel different times over the years. I am glad I selected it again. They have done renovations..and still doing improvements. Great place to stay. Lobby and rooms are nice. The entire staff are very friendly and helpful. Makes you feel very welcome. Conveniently located to things to do at the beach. I highly recommend this hotel. I will definitely go back.

"John"

5
User 26/12/2019

I have been staying at Best Western Sandcastle for almost 10 years. The rooms are always clean and fresh. The customer service is always top notch. Especially, Betty at the front desk. Always helps when needed and always provides great service. I will continue to stay here for years to come.

"Exceptional Staff"

5
User 21/12/2019

I stayed here on my way from Myrtle Beach to NJ with my sister who is battling cancer. David is an exceptional young man. He was so kind, polite & courteous. He went above & beyond without expecting anything in return to make sure we were comfortable. He was so persobable & encouraging to my sister. Every hotel needs a David! Betty who checked me out & I remember talking to her when I made my reservation was really courteous too. She was helpful with my reservation & needs. Shina who was working as the hostess at breakfast helped me with my sister when she got a little sick at breakfast. She brought her water & offered to help us in any way. When I was packing the car she helped me get all my bags in. Wonderful employees who deserve recognition! The hotel is going through a renovation & our room was pretty small but hopefully next visit will be in a new room!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great stay for off-season rates"

5
leak113051, White Marsh, Maryland 06/12/2019

Pleasant staff , good decor great view and access to the beach. Somme restaurants were clossed but we were able to eat. Maid service was not very friendly. But they were resposive to our requests. Would vist there again.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"A Time To Remember!!! A Big thank you goes out to Mrs.Shina for making us feel so welcome at breakfast!"

5
User 05/12/2019

We truly enjoyed our mini vacation there with our church family!!! Thanks for making our stay there great. Also I want to give a Big Shout out to the kitcher staff for an awesome job on everything. The food was so delicous and my favorite was the biscuit & gravy and apple juice. Sending some love to Mrs.Shina and a big thank you for making us feel so welcome at breakfast and for helping us with whatever we needed. You are amazing Shina, keep that big smile on your beautiful face sweetie. Again we truly enjoyed everything!!! The Dodson Family

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Last minute trip"

5
User 02/12/2019

This was a last minute trip but was so worth it. Friendly staff, clean rooms, and great view. Kids enjoyed the pool and the lobby was a relaxing environment. Close to all the shopping and not to mention the Christmas lights on the boardwalk were amazing.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Perfect"

5
User 28/11/2019

I love the taste of room and customer service was absolutely perfect. It was very clean and the view is absolutely beautiful. I would definitely stay here again. I would recommend this hotel to anyone and everyone

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"ADA FRIENDLY=Sandcastle Beachfront Abby"

5
User 24/11/2019

As a DAV I request certain requirements and needs be addressed. Sandcastle Beachfront surpassed them all. Well worth this rating, ***** .100% satisfied with my accoumudations and the complete staff from the bottom up!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Very Relaxing!"

5
lindaannthomas1973, Madison, Georgia 20/11/2019

My boyfriend and I stayed here and it was awesome!! We were upgraded to a room with a full oceanfront view. We will definitely be staying at this Best Western again!! The breakfast was delicious as well as the food in the lounge.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Vacation Get Away..."

5
kimddavis1, Philadelphia, Pennsylvania 16/11/2019

When I want to just get away to clear my head and relax, I find myself revisiting this Best Western. The rooms have a retro 80's feel. Walls orange and brown. Rugs.... orange, brown and tan for the last 7 years that we've visited twice a year. During peak season we've paid over $300.00 a night. I think what draws me here is not updated and modern environment.... The staff at the front desk is personable and accommodating. Year round.... the inclusive breakfast beats out any other Hotel I've stayed at..... The crew that provides guest with a immaculately clean eating area are greatly appreciated. I want to give a special Thank you to Shina, Jamie and Damon who is one of the cooks. During peak season, he makes the best omelets!!! All of you work hard... to make The Best Western Plus Sandcastle a Great place to visit.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Great location but not up to par"

3
lchristep, Naples, Italy 11/11/2019

This older hotel is in need of an update. I had a room facing the ocean but the decor gave the room a seedy reddish glow. Housekeeping missed my room the fist day. Front desk service was great. Complimentary breakfast was adequate but the slop sink and cleaning chemicals by the coffee and food is off-putting.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing our oceanfront hotel in your vacation plans. We truly appreciate your feedback and apologize that you didn't enjoy your stay as we would have hoped. Guest satisfaction is important to us as we want all our guests to have a relaxing beach vacation while here in Virginia Beach. Your patronage is appreciated, and we do hope you otherwise enjoyed visiting the area and enjoyed the many nearby area attractions and points of interest. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Misrepresentation of the Brand"

1
User 11/11/2019

Best Western Plus Sandcastle Beachfront Hotel is not a great representation of the Best Western Plus brand. The rooms are very outdated with stained, torn, and cracked furniture and linens. The bathroom is extremely small and had sagging ceiling tiles with water damage stains. Not to mention the cracked tiles and spider webs in the corners. The front desk and staff's customer service was great in spite of the conditions of the rooms. I was switched to five different rooms before accepting the fate of not being able to switch anymore.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Cleanliness and guest comfort are top priorities for us and we are disappointed to read about your experience. This does not reflect the kind of high level of service we expect our guests to receive. It is important to us that we follow up with our staff regarding your comments so we can improve for future guests. We are sorry you didn't have the beach vacation you were expecting and hope you and were able to enjoy the beach during the rest of your time in the area. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great Balcony View"

3
User 06/11/2019

The Room itself was not to bad, the Decor was very nice. The bathroom is one of the smallest I have ever seen. It did not matter how long you waited the water does not get very Hot. Still trying to figure out how the maids did not see the chewing gum on the headboard? For being off season we thought we would have some privacy, nope they put people on both sides of us. So we could not enjoy out balcony very much. Also they gave us the room right in front of the garage door entrance, so that was loud. The breakfast is not good at all unless your a kid maybe.....Just not what I was hoping for really.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing our oceanfront hotel in your vacation plans. We truly appreciate your feedback and apologize that you didn't enjoy your stay as we would have hoped. Guest satisfaction is important to us as we want all our guests to have a relaxing beach vacation while here in Virginia Beach. Your patronage is appreciated, and we do hope you otherwise enjoyed visiting the area and enjoyed the many nearby area attractions and points of interest. Sincerely, Jason C. General Manager Best Western Plus Sandcastle

"Old renovated poorly room"

1
ljsmama1959, Sevierville, Tennessee 05/11/2019

Not good, would not recommend without viewing the exact room FIRST, TRUST NO ONE , the electric cannot be up to codes, walls were not insulated and could hear talking from one room , heard commode flus from two other rooms , needed help during breakfast for couples when it is over crowded with a group—did not get to eat my paid for breakfast, just not a great experience

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Cleanliness and guest comfort are top priorities for us and we are disappointed to read about your experience. This does not reflect the kind of high level of service we expect our guests to receive. It is important to us that we follow up with our staff regarding your comments so we can improve for future guests. We are sorry you didn't have the beach vacation you were expecting and hope you and were able to enjoy the beach during the rest of your time in the area. Sincerely, Jason C. General Manager Best Western Plus Sandcastle

"Revisit Virginia Beachfront"

4
Robert R, Woodbridge, Virginia 01/11/2019

Had stayed at this property three years ago and wanted to spend a few days again at Virginia Beach. Location is very good on the [concrete] boardwalk, overlooking the beach & fishing pier. Property continues to show its age, with some splotchy paint on walls and veneer peeling from table legs. Safe located in closet and plastic chairs & table on the oceanfront balcony. Extensive selection of cable channels available. Limited power outlets in room and no USB ports. Ample parking with direct access from room floors 2-5. Comfortable king room. Jets taking off & landing at nearby Oceana Naval Air Station can be quite loud (not unique to this property; affects all beach hotels). Breakfast was adequate if fairly picked over by 8am one morning; layout in service room adjacent to lobby had some quirks, including awkward-to-reach sausage gravy for biscuits behind grits (i.e. easier to pour gravy into grits than onto biscuit). Overall a good stay, friendly staff, will definitely consider staying again.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Mr. Robert R. Thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We will be remodeling every room this fall/winter which will take care of the age and wear and tear. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Great Location"

5
User 23/10/2019

Nice Clean room and a wonderful view of the Ocean.Breakfast was awesome and a good selection of food.Hotel is in walking distance of some good restaurants and the pools was nice and clean.The staff was very friendly and helpful with any questions.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Steve H. Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Nice time"

4
jmrgreen, Stephens City, Virginia 21/10/2019

Stayed at this hotel for a long weekend for a birthday celebration. The hotel was located on the boardwalk and within walking distance of shops and restaurants. The restaurant in the hotel was very nice.. excellent crab dip! The hotel staff were very friendly and accommodating. We enjoyed the view from the balcony and the breakfast provided each morning. The bed was comfortable. The room was small, especially the bathroom. The vanity counter space was a challenge to use.. no space! The door to the room was warped and it was difficult to open and close it properly. This is a nice place for a short stay.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"Worst hotel I have ever stayed in"

1
Travmama, Pittsburgh, Pennsylvania 19/10/2019

This was the worst hotel I have ever stayed in. I travel quite a bit and this place was horrible. I only gave it one star due to the friendly staff, location and free parking. I have never seen a hotel room in such disrepair and so filthy dirty. The furniture did not show a bit of wear but instead was badly damaged. The carpet was disgusting. The bathroom was very dirty. Parts of the bathroom had not obviously been cleaned from the prior guest or guests. You could write your name in the dust. I did call the front desk and a man was sent up to clean some of the areas. Who knows how dirty areas were that were not easily visible - germs! One of the wall outlets was hanging open with wires exposed. There were chunks taken out of the walls, leg of the table and drawer area. Not wear and tear - chunks taken out. Even one of the picture frames had chunks taken out of it. A big screw stuck out of the door where the hook was on the other side to hang clothes in the bathroom. Certainly no pride or care in workmanship or taking care of the rooms. The throw on the bed had a bunch of white stuff on it - who know what that was! How could the cleaning staff leave that on the bed? The man stripped the bed except the sheets which I was assured were at least cleaned after each guest. I did not sleep well here thinking about the filth. The military jets were very loud and sounded like they were coming in to the room - especially at night. Although I did not take a shower since the bathroom was so dirty, I did notice that there was no grab bar. Very unusual. I did speak with the front desk again upon check out and did get partial compensation and an apology. However, it remained a miserable stay and the most filthy and rundown place I have ever stayed at. I would never recommend this hotel to anyone. I am surprised it is rated so well on TripAdvisor. This site has never let me down before on choosing a hotel until now. Disappointing.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Cleanliness and guest comfort are top priorities for us and we are disappointed to read about your experience. This does not reflect the kind of high level of service we expect our guests to receive. It is important to us that we follow up with our staff regarding your comments so we can improve for future guests. We are sorry you didn't have the beach vacation you were expecting and hope you and were able to enjoy the beach during the rest of your time in the area. Respectfully, Jason C. General Manager Best Western Plus Sandcastle

"Perfect Location for our Family"

5
Tara E, Woodbridge, Virginia 18/10/2019

We have stayed at this hotel multiple times and will return. It is right by the pier, if you want to rent any beach items (umbrella, cabana, bed, etc.) it is available on the beach. There are a ton of delicious restaurants near by, Chix is one of our favorites. Grommet Park is within walking distance too. We enjoy Big Sam's restaurant too, it's less than a 5 min drive.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Tara E. First and foremost, thank you so much for your review and your kind words. We are very lucky to have the perfect location at the beach right next to the Virginia Beach Fishing Pier. And as you have mentioned there are so many great restaurants and attractions that surround the hotel that it really is a great place to be. I am grateful that this was a repeat visit for you and that you plan on returning. Please don't hesitate to contact me directly the next time you are ready to make reservations so that I might have the opportunity to personally assist you and offer the best rate possible. Best Regards, Jason C. General Manager

"Visit during Sand sculpture displays"

3
User 14/10/2019

My visit was a beautiful experience while enjoying the beautiful weather; the food vendors and evening music. There was even time to pier fish which was located next door. In other words, everything important to me was easy accessible; including parking.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"In need of renovations"

1
indygrl50, Chicago, Illinois 14/10/2019

This hotel is in serious need of renovations. The lobby seems to have been updated. However, the rooms, hallways, elevators, and fitness center are in grave disrepair. The team at the front desk were amazing and are making the best of what they are given to work with.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing our oceanfront hotel in your vacation plans. We truly appreciate your feedback and apologize that you didn't enjoy your stay as we would have hoped. Guest satisfaction is important to us as we want all our guests to have a relaxing beach vacation while here in Virginia Beach. Your patronage is appreciated, and we do hope you otherwise enjoyed visiting the area and enjoyed the many nearby area attractions and points of interest. Best Regards, Jason C. General Manager

"Great location and friendly staff"

5
User 13/10/2019

My mom, my daughter and I had a great stay here. No matter what we needed the staff was friendly and very helpful and fast in getting what we needed. The rooms were clean and nice and the oceanfront view was amazing. Also there were ice machines on at least three floors which made it nice if one was empty, you just went to the next one. We loved being so close to the pier, we went out on the pier every night we were there and ate at the restaurant on the pier which was delicious. I will definitely be staying here the next time I come the Virginia Beach on vacation.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Robin and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Great location, sensible price"

5
Ivian (i.c.) S, Laneview, VA, United States 12/10/2019

As a frequent guest at the Best Western Sandcastle, I continue to look forward to future visits. All rooms overlook the Atlantic Ocean, the pier is just a few steps away and my favorite Dairy Queen is about two blocks from the hotel, it too, overlooks the ocean. Free covered parking, quality free breakfast and a couple restaurants attached to the hotel only adds to the value.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Needs a deep cleaning"

3
User 11/10/2019

Great location, however.....this property needs a proper scrubbing! The staff were so nice, but the walls, floors, elevators, carpeting (at least in our room) was in desperate need of good old fashioned elbow grease.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing our oceanfront hotel in your vacation plans. We truly appreciate your feedback and apologize that you didn't enjoy your stay as we would have hoped. Guest satisfaction is important to us as we want all our guests to have a relaxing beach vacation while here in Virginia Beach. Your patronage is appreciated, and we do hope you otherwise enjoyed visiting the area and enjoyed the many nearby area attractions and points of interest. Best Regards, Jason C. General Manager

"Nice location and friendly staff"

4
User 09/10/2019

The hotel location is very nice as it is located right on the boardwalk and it is very good for beach time with the family especially with children. Also bicycle renting and other activities such as jst ski, banana boat and parasaliloin are avaiabvle there. Staff are very noce and friendly, highly receommend this hotel.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Overall, a very good stay"

2
User 07/10/2019

Staff was friendly and helpful...layout of the room was a bit unusual....elevators were very fast with minimal wait time...location of hotel was excellent...air conditioner was a bit noisy which interrupted my sleep a few times...but, overall, a very pleasant stay.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Neptune Festival"

4
User 04/10/2019

This was the second time at the Best Western Plus. This was our first for the Neptune Festival. Upon arrival, the front desk employee Imani was extremely helpful, courtesy and professional. She made my reservation for Apr 2020. David (young man) had an extremely customer service attitude to ensure our stay was great.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Greatest Hotel Ever"

5
Elicia10, Portsmouth, Virginia 04/10/2019

Me and my side-chicks might go to Best Western Plus for a girls' slumber party. We will have scary movies, popcorn, s'mores, pizza, and so much more! Everyone must be there to the fun stuff. We will have so much fun.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Disappointed for the money we spent on the room"

2
User 02/10/2019

The customer service of the employees was fabulous. Everyone was very friendly. However, the condition of the property and rooms was very disappointing. The rooms have not been updated and have not been maintained properly. We were expecting better room conditions especially for the money we spent. We would not recommend this hotel and we will not stay there again.

"Horrible Manager not a people person"

1
User 02/10/2019

Manager argued extensively with hotel guests about personal matter at the front desk while other staff and customers gathered around to listen and watch. He created a very awkward scene. All we wanted to do was stay an extra night. He told us we had to move. He had already moved our other family from next door because someone else wanted to stay an extra night. He would not offer any accommodation at all. He had that gigantic motel and wouldn't let us stay one more night in that room and treated us terrible in front of everyone. I hope your employees don't learn from Brad, the manager. He is not a people person. We have stayed at this facility before, but because of Brad we will never stay there again and will make sure everyone we know is aware of the rudeness and arroagance of Brad,

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello! My name is Jason and I am actually the General Manager at The Best Western Plus Sandcastle Hotel! Iowa very surprised and shocked to hear about the experience you have with my front desk supervisor, Brad! I am not entirely sure what exactly happened but I can assure you I will be investigating this incident as soon as I return from a Best Western Convention! What you have described does not reflect the personality of Brad and to be honest with you, it's very rare that I hear anything other than positive feedback when it comes to the service Brad offers our valued guests! I will be sure to find out and will be reviewing our surveillance footage of how he acted while at the front desk! I will get back to you over the weekend to discuss! Respectfully, Jason C. General Manger

"Relaxing"

1
User 01/10/2019

My stay at the Best Western Sandcastle Resort at Virginia Beach was overall relaxing and enjoyable. I have stayed at this specific location for a total of 13 nights this summer. The Hotel is located in a prime location for easy access to dining and fun attractions. Fishing is convenient with the pier at my doorstep. The Hotel is clean and the staff are friendly and helpful. The breakfast overall is good. It has a variety of different breakfast foods for everyone's special taste. I prefer a light healthy breakfast and I always seem to find fresh fruits and yogurt available there. The fitness center is clean and well maintained. The view is remarkable while getting your sweat on! The laundry room is easily accessible and always kept clean. Overall the hotel is a good choice to stay while vacationing at Virginia Beach.

"Such efficient & helpful staff!!!"

4
User 26/09/2019

We added a couple of days following a family event & wanted a place close to the fishing pier & this is it. The Because the 800# reservationist was not helpful, gave incorrect information, & was inappropriately aggressive in trying to secure a credit card number, I ended the call without making a reservation. We were "walk-ins" & the staff at the Sandcastle were VERY helpful & efficient, & friendly, especially Suzanne at the front desk. The rooms need to be updated; the furniture is not functional & that is all that stops an overall rating of excellent. Also I discovered what looked like a small area of mold on a section of the ceiling (& I coughed more than is average). The staff did say they would check it out, I hope that BW follows up.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind and candid review. I was happy to hear that you enjoyed your time with us but was disappointed to hear about the possibility of mold being in your bathroom which we will absolutely will address along with the furniture. We will be going through a large renovation this fall and winter so I sure hope you will consider returning to see the changes will be making, I am confident you will really like what we will be doing. Have a great day. Jason C. General Manager Best Western Plus Sandcastle

"Celebrating at the Best Western Sandcastle Oceanfront"

5
User 24/09/2019

We went to Virginia Beach to celebrate a 70th birthday. The location near the pier and restaurants suited perfectly! The hotel staff was warm, welcoming and helpful and the view couldn't get any better.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Julie F, Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"Great stay at Best Western Sandcastle Oceanfront."

4
User 23/09/2019

Room was clean, staff was friendly, breakfast was nice. Pool needed to be heated and minor trash at door leading to the boardwalk. Very nice value for the money. Central location very convenient to shopping and the pier.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great location near the pier"

5
User 23/09/2019

The room was lovely, clean, nice bedding and comfortable. The reservation staff was friendly and helpful. They were very accommodating to my family, allowing for a late checkout. Betty and Tiffini were exceptional! The breakfast was good also, just a little crowded. The lobby was nice, well furnished and comfortable. There were stores and a restaurant connected, allowing for convenience and experience.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Great Experience"

5
User 23/09/2019

We stayed for one night. From the moment we arrived I was very pleased, the staff were friendly and accommodating. This will be the only hotel I will stay in from now on no matter where I travel.I highly recommend the Best Western!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Linda, Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We hope to see you again very soon. Best Regards, Jason C. General Manager

"Outstanding service personnel"

5
User 20/09/2019

I recently.visted this hotel on vacation. I was on my way home when I realized that I had left my wallet in my room. After talking to the staff about my problem they located my wallet and sent it to me that very day. I can't't say enough about these wonderful people. They went over and above what was expected of them. Miss Betty at the front desk was so helpful and Mr Christie, the general manager who personally went to the post office to mail my wallet, was awesome..I would highly recommend this hotel to anyone who plans to visit Virginia Beach.

"Vacationing Sunday (9/15) thru Sunday (9/22)...Outstanding Breakfast and Excellent Morning Crew."

4
User 19/09/2019

A Major Thumbs up for all Morning Breakfast Food Team. I have had Hotel breakfasts up and down the eat coast. This is the very best I have ever had. Thanks to Christine, Kesha, Shina, Shannon and any others I may have failed to mention.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We hope that you will be returning in the near future. Best Regards, Jason C. General Manager

"Best Western Plus Sandcastle Virginia Beach"

4
User 18/09/2019

Excellent location on the boardwalk and right by the pier. Oceanfront room was very clean. Breakfast was great. Brad was very helpful finding us the room we requested. Very close to restaurants on the boardwalk. Parking was on the same floor and easy access.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Damon,Shina, Jamie,Jeff, and Ian"

5
User 17/09/2019

The entire staff were great,the food was great and everything was clean and pleasurable. I will be back again.I was there from Sunday 9/8/2019 until 9/13/2019 and every breakfast was delicious.Thanks.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Oceanfront Location"

5
JudyLuray_VA_, Luray, VA. 15/09/2019

We stayed at the Best Western Plus Sandcastle Hotel the 22nd-25th of August. It was just an end of summer vacation for my husband and myself. We really liked the hotel. It was a nice oceanfront hotel with a restaurant in the hotel plus it was close to other good restaurants. They also had shops in the lower level of the hotel. The room was clean, the staff was friendly. We will go there again.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello JudyLuray_VA_, I wanted to take the time to thank you for your wonderful review. We were so happy to hear that you and your husband enjoyed your time with. We are very lucky to have the perfect location at the oceanfront directly next to the Virginia Beach Fishing Pier. Ocean's 14, which is one of our 3 food outlets, is very very tasty and boasts oceanfront dinning. I hope that you won't hesitate to contact me directly in the future when you are ready to make your next set of reservations. Have a great day and thank you once again for choosing Best Western Plus Sandcastle for your accommodations. Best Regards, Jason C. General Manager

"Awesome Front Desk Service"

5
User 13/09/2019

I would like to recognize Suzanne at the Front Desk. Suzanne made my visit so special and I give this hotel 5 stars for that reason. I would like to see her recognized for being so accommodating. In the breakfast dining room the staff was Shina, Damon, Jeff, Ian and Jamie. All of the dining room staff were friendly and busy keeping everyone happy. The breakfast selections were nicely balanced. I will happily stay here again.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. I would also like to thank you for recognizing our very hard working associates in all departments. I am very lucky to be apart of a team that truly cares about taking care of our valued guests. We hope to have you back on day very soon. Best Regards, Jason C. General Manager

"Pleasant Stay!"

5
Lynette O, New York City, New York 11/09/2019

My check-in with Brad was the start of a wonderful stay, thank you and Tiffani at checkout. My room was easily located to all amenities, the beachfront view was breathtaking to watch the sunrise. Room was very clean which is a very high PRIORITY, comfortable bed, and quiet comfortable sleep. Breakfast was good every morning with many food selections. The entire hotel staff are friendly and accommodating; front desk, housekeepers and nutrition kitchen crew. I look forward to visiting again soon along with my fiance, family and friends. Thank you for a pleasant stay :-) Lynette O.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Good Afternoon Ms. Lynette, Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We look forward to having you back very soon. Best Regards, Jason C. General Manager

"Very Dirty Hotel with Mold"

1
User 10/09/2019

Our initial room had mold around the bathtub. We asked to switch rooms and the staff were extremely unapologetic. When they switched our rooms, they told us to hurry up and move our things because the room had already been reassigned. When we got to the second room, there was still mold around the tub and still dirt all over the floor, especially in the door leading into the bathroom. There were fingerprints all over the tables, coffee maker, and headboards, which let me know that the room had not been thoroughly cleaned in some time. There were water stains down the walls that looked like someone had simply used a spray bottle of water to spray down the walls and never wiped them. The breakfast was good, but judging by the cleanliness of the hotel rooms, I would be afraid to see what their kitchen looked like.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing our oceanfront hotel in your vacation plans. We truly appreciate your feedback and apologize that you didn't enjoy your stay as we would have hoped. Guest satisfaction is important to us as we want all our guests to have a relaxing beach vacation while here in Virginia Beach. Your patronage is appreciated, and we do hope you otherwise enjoyed visiting the area and enjoyed the many nearby area attractions and points of interest. Best Regards, Jason C. General Manager

"Best Western in Virginia Beach"

5
CharleneKline, Culpeper, Virginia 06/09/2019

The Best Western Plus was very EXCELLENT and had extremely clean rooms. I would highly recommended this hotel to anyone that would like to stay the week or weekend on an oceanfront hotel in Virginia Beach!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"The only thing good about this place was the breakfast and the pool"

2
User 06/09/2019

This experience was so bad I HAD to take the time out and leave a review. We came from an 8 hour long drive to Virginia beach EXTREMELY EXHAUSTED expecting everything to be seamless when checking in. Of course it wasn't - that would've been too much to ask for. The hotel took money out of my account for 2 rooms, we go to check in and the front desk guy says only one room. I tell him pull up the name of the person who had the other room and he says there's nothing under it. Ok so where tf did my money go? In an effort to make up for this error on their part they offer a room on the "9th" floor - which was basically a walk up from the 9th floor on this small staircase up to a room that was all alone at the top. Creepy af so we all ended up bunking in the same room because who wants to sleep in that creepy pimp cave looking room alone? Woke up early to talk to the GM he wasn't an ounce of help and didn't even seem empathetic on our issue at hand. Didn't try looking thru the system or helping with another room just basically told us either we bunk together or find somewhere else to stay. It's a shame because whenever I go on trips Best Western is the first place I'd look. We then waited for the front desk manager, she was able to help us and actually show she gave a damn about our troubles. It was relieving - all in all I'd never return to this hotel but it was a nice breakfast buffet and pool area. The room was had a weird smell too and it was small.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing our oceanfront hotel in your vacation plans. We truly appreciate your feedback and apologize that you didn't enjoy your stay as we would have hoped. Guest satisfaction is important to us as we want all our guests to have a relaxing beach vacation while here in Virginia Beach. Sadly, you had two rooms that you booked under two different names, which you neglected to tell me about when we spoke that morning. So I actually do care very much about all of my guests but I can't be very helpful without accurate information. If I had known that it was booked under a different name I could have helped you immediately. Respectfully, Jason C. General Manager Best Western Plus Sandcastle

"It's nice"

3
User 05/09/2019

Hotel was nice, I would like to recommend changing out the carpet, also please add a 3rd ft pool to the facility the 4 ft seems to be deeper than it says. The staff was really nice. My parents really like staying there.

"Only for location and Ocean View Rooms"

2
coolpunter1, Fairfax, Virginia 04/09/2019

Crowded, dirty floors , dirty and wet corridors, nasty pool and rude front desk staff. Avoid this place and totally avoid the breakfast. Hundreds of people line up for 30 minutes to get a loaf of bread and dry potatoes or eggs. Wonder if they allow more than 6 people to sleep in rooms. Get higher floors ( 9th).

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing our oceanfront hotel in your vacation plans. We truly appreciate your feedback and apologize that you didn't enjoy your stay as we would have hoped. Guest satisfaction is important to us as we want all our guests to have a relaxing beach vacation while here in Virginia Beach. Your patronage is appreciated, and we do hope you otherwise enjoyed visiting the area and enjoyed the many nearby area attractions and points of interest. Best, Jason

"Favorite Hotel In Virginia Beach"

4
User 03/09/2019

This place is in a great location where it is easy to access all the fun things to do as well as the beach. The rooms are always cozy as well as clean. The prices could always be a little bit better though.. However, it is still very nice. It is also great to go to during odd months like December as it keeps most of its food options open when many others are closed. Planning a visit again soon!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Just ok"

4
hellokitty389, Chesterfield, Virginia 02/09/2019

Cheap place to stay. Betty and Angie are awesome. The accommodations are decent nothing special. The free breakfast is hardly worth eating. Basically I keep coming because of because of the price and location.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for your review. I was glad to hear that you found Betty and Angie to be friendly and helpful. We will be renovating this off-season and making some major improvements that I hope you will return to check out. Best Regards, Jason C. General Manager

"Hotel is old and DIRTY"

1
annieb611, Philadelphia, Pennsylvania 01/09/2019

I will start with a positive- the hotel is in a great location and easy access to a lot. Parking was easy and close which was a help as I was traveling with my mother (80 yo). The staff is for the most part very friendly. Housekeepers and staff working breakfast area wanted to do their best to accommodate. However, the hotel is old, outdated and DIRTY. Our room had a layer of dust an inch thick. I asked for it to be better cleaned to which they called it the VIP cleaning when talking to staff....shouldn't all rooms be cleaned to that level every day? I was tempted to take a picture of the bathroom and dust on mirror, broken tissue box and toilet paper roll all AFTER the VIP cleaning. Tile floor has dirt/mold in corners. Ceiling in bathroom moldy and times broken. Paint on mirror chipped. Paint in hallways chipped. You can see big handprints on things as they have painted doors black and I guess they aren't wiped down? Breakfast is fine. It is plentiful but the wood tables are old and not covered with tablecloth and you can easily get a splinter. It is just not ok. It is worse than an old school cafeteria (a reviewer used as a comparison). The hotel needs a lot of work!! Spend your money elsewhere.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for not exceeding your expectations. We typically get very good reviews regarding the cleanliness of our rooms and the service we offer our guests. I will use your review as a tool to help us improve so that this does not happen again. Respectfully, Jason C. General Manager

"GOOD HOTEL AND GREAT LOCATION"

4
User 30/08/2019

my husband and i have stayed here before and as always the front desk staff was great and the breakfast was wonderful , rooms clean ,everyone was very nice i will continue to stay here every time i come down.

"Good Hotel - Great Location - Great Value"

4
Kevin O, Williamsburg, Virginia 30/08/2019

Wanted an affordable hotel to stay one night with the kids. Found the Best Western Sandcastle as what seemed to be an good value for an oceanfront room. All of us were very happy with the Best Western. And my kids are not always easy to please. ROOM: The room was fine. Nothing fancy, just an average room. Overall was clean. Had a nice balcony and an amazing view. BREAKFAST: The free breakfast was fine. Nothing fancy, just a buffet, but food was decent, selection was decent, and plenty for all of us. HOTEL: Great location on the oceanfront. Plenty of parking. All staff was super friendly and accommodating. Again, nothing fancy, but was a perfect place for a family beach trip. Focus was on the beach and having fun, and the Best Western was a great place to touch down, clean up, sleep, and sit on the balcony and watch the sun rise. I would definitely recommend the Best Western Sandcastle as an affordable family friendly beachfront hotel, and would stay there again.

"Awesome location and staff"

4
W1470GKsusanm, Westerly, Rhode Island 29/08/2019

My daughter and I had a wonderful time at this hotel. Location was fantastic. There was plenty to do. Staff was great. Parking was extremely easy. The restaurant has great food and nice entertainment I would most definitely come and stay here again.

"Not What it appears. Save your Money and Book Elsewhere"

3
User 28/08/2019

· The staff and location were the 2 good things about this hotel . Everyone I met was super friendly and being directly on the beach was great. Too bad the weather was poor, but that is not the hotel's fault. · The hotel is a facade. The lobby is the only thing that is renovated. The rooms have an ugly orange paint that is tired and drab. The bathroom ceiling are too low and have tiles you would find in an office. There are cracks in the tiling along the floor of the bathroom and mold in the caulking. The rooms are poorly lit and I only had a lamp on my dresser so I could barely see in the evening. The beds were made too tightly that I was fighting just to get into it. The hallways are too narrow. The dining room where they serve breakfast looks like an 80s lunch cafeteria. While the breakfast buffet did have a few options, I did not enjoy it. It was barely warm and simply not appetizing. AND HOW IS IT POSSIBLE TO NOT HAVE WIFI IN THE YEAR 2019?!?!? NO, UNACCEPTABLE.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to apologize for not exceeding your expectations and for the unfortunate situation with our internet that has been down on certain floors for for several days now. I have been on the phone with our company trying as hard as possible to get them to dispatch a tech in our area. I understand how frustrating this can be and again I apologize for this inconvenience. I would truly appreciate the opportunity to win back your business. Please don't hesitate to contact me directly so that I might have the opportunity to personally assist you with your reservations and ensure that you get a wonderful room with top-notch service. Best Regards, Jason Christie General Manager Best Western Plus Sandcastle

"Another great stay!"

5
User 26/08/2019

This is my third year staying at this hotel for my annual mother/daughter trip. Again, we had great service, great breakfast, and the lounge/Oceans 14 restaurant food was great. Our room was clean, and the housekeeping staff is so nice! We will be back!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your third, that is truly awesome. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We hope to see you next year for your fourth visit with us. And please don't hesitate to contact me directly so that I might have the opportunity to personally assist you. Have a great day. Best Regards, Jason C. General Manager

"Squeeze into parking"

4
User 22/08/2019

Room was nice the view was great. Halls are narrow and the garage is tuff to fit into low ceilings tight spots. Breakfast is good, does not appear they put much effort making the brekfast area nice. big showerm

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Best western plus sandcastle beachfront hotel"

5
User 22/08/2019

I stayed here with my 2 daughters for two nights. The price was lower then all other hotels around. Our room was clean and comfortable. Wonderful view of the beach! Great location! Awesome breakfast. I would definitely stay here again!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Another year, Another great Stay!"

4
User 22/08/2019

This is the second year we stayed at the Best Western Sandcastle and we had a great vacation. We stayed Sunday - Wednesday. Here is a break down of our stay: Check-in - We were able to checkin right at 3pm, and there were no issues nor a long line to check in. Room - Our room was clean and tidy when we got in. The cleaning staff came by every day to tidy up our room. It was great to come back to a clean room. Even though we were on the top floor our room was never too hot. I was a bit worried when we were assigned a higher floor but there were no issues and our room was always a cool. Breakfast - The food was good. What you would expect from a free buffet. The staff was super friendly and helpful with anything that you requested. They always made sure all the items were well stocked. We typically are breakfast before 9am so there wasn't a big crowd. I would definitely keep staying here each year!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"All Inclusive Breakfast"

5
User 22/08/2019

I really don't mind paying more to stay at this hotel. The inclusive breakfast is Excellent. The breakfast staff is as Fantastic and hardworking too. The behind the scene cooks in the kitchen like Christine, Ian, and Damon really work hard so we can enjoy our breakfast. Kesha Greets with a smile and is helpful pointing me in the right direction when I'm looking for something. Antwan works hard to keep the dining area clean. Thanks to all of you... KDDavis

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"Surprise Birthday"

5
User 16/08/2019

We surprised our 5 year old son with a trip to the beach for his birthday. This hotel was top notch and kid friendly. I was very please and surprised that they even have a kiddie pool! 5 stars for this place for sure.

"Very Standard, expecting a BW Plus property"

3
99cooks111, Hershey, Pennsylvania 16/08/2019

OK it is summer, so everything is over priced, and Virginia Beach is popular and well located, but very touristy for sure. The rooms could use some attention as there is some deferred maintenance, but they would need more than that to make this into a BW Plus comparable to other Plus properties. Room clean, very helpful staff- they are actually the best part of this property. Noisy, but it is summer. Probably will not revisit Virginia Beach but if we did we would try another property.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for your review. Virginia Beach is a tourist destination that is very popular especially for east coasters. I am glad that you found our staff to be friendly and accommodating but was disappointed to hear that you found the hotel to be noisy. As you mentioned, it is summer time in Virginia Beach and there is a ton of activities going on such as live music, etc. We will be remodeling this fall and I hope that you would consider returning in the near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Weekend visit"

3
User 15/08/2019

Pros. right on the beach, nice and renovated lobby, convenient store on site, free parking, free breakfast, and of course personnel. Cons. dated rooms and hall ways, not appealing atmosphere if you are on vacation, indoor and small pool, overpriced for the overall quality.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Babak P. Thank you so much for your very candid review. I appreciate your kind words regarding our staff, breakfast and location. I was sorry to hear we didn't exceed your expectations regarding the atmosphere and pool. We are an older hotel and we like to think we have a special uniqueness due to our age. We do although have plans to make some renovations to the hotel and give ourselves a little facelift. I hope you will return next year to see the improvements. Best Regards, Jason C. General Manager

"Summer Swing through the South..."

5
User 15/08/2019

My friend and I tripped through a few of the Southern States and ended up at Virginia Beach...Brad and Angie at the front desk did their best to accommodate us with an oceanfront room. Can't say enough about the welcome and accommodations. Will return. Had a great time. Thanks guys for a brief but memorable stay. Arnold & Dylan

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Arnold and Dylan, I was so glad to hear that you enjoyed your time with us although it was very brief. We think we have a great thing going on here with a staff that truly cares about the guest experience. We have the perfect location right next to the Virginia Beach Fishing Pier and all the great restaurants and fun things to do. Please don't hesitate to contact me directly the next time you are ready to make reservations so that I might have the opportunity to personally assist you. Best Regards, Jason C. General Manager

"Best place to stay in VA Beach"

5
User 14/08/2019

So excited to stay at the best place in VA Beach. Friends, neighbors and relatives stay here and it was highly recommended! It's a prime location, full amenities, and friendly staff. How could we go wrong?!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Not impressed"

2
Angela C, Virginia Beach, Virginia 09/08/2019

Booked through USAA. USAA should be ashamed of themselves for even offering this hotel to it's members. Dirty, poor housekeeping, finger prints all over the microwave and refrigerator, dirty clothes left in drawers. The paint scheme is straight out of the 70s. Cable not working upon arrival. Called and still waiting for someone to fix it. Peeling paint. Just gross. Skip this place.

"Exellent service"

5
billyguille83, Reston, Virginia 09/08/2019

Very friendly staff, very beautiful view and very clean rooms, completely satisfied with the visit, the check-in was very easy and fast. everything is centrally located shops, restaurants and places to entertain children to very accessible

"Nice Location on Boardwalk"

4
User 09/08/2019

This is a very nice hotel and we would have given it five stars if it wasnt for the used dirty washcloth left in our bathroom from the previous guest. That was very dissapointing. The view of the ocean and pier was amazing. It is also in a nice location close to shops, restaurants and a small amusement park. The staff was friendly and the full breakfast buffet included was a nice addition. We would stay again.

"Great experience"

5
gonirita, Wethersfield, Connecticut 09/08/2019

Perfect ocean view, breakfast was excellent, very friendly staff. Very good food in all area. If you visit for the 2nd time and mention that to them you will get 20% discount. Highly recommended place

"Weekend getaway"

5
User 08/08/2019

The hotel staff are amazing and Tiffany made it very comfortable and easy to accommodate us with our stay. Can't wait to enjoy our weekend away from work with this beautiful view of the fishing pier..

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Would not recommend!!"

1
User 02/08/2019

The only 2 good things about this hotel is the location and the beach view. This hotel is very over priced for the quality. When we checked in and went to the first room, it had a crack in the ceiling and the commode seat was broken. So we notified the front desk and switched rooms. The second room had a crack in the ceiling, no wash cloths, and no tv remote. So I went down to the front desk to get wash cloths and see about a remote. The guy gave me wash cloths and said he would find a remote and call the room so we could come back for it. Which he never did. While at the front desk another guest was inquiring about a maintenance issue they had notified them about earlier and the employee was a little short and rude with them, telling them they only had one maintenance worker and they would get to them when they could. The room itself was ok. The bed clothes had some stains on them the floors could have used a good cleaning. We also found out that the sink did not want to drain very well. The next day our room was not cleaned. We had to call the front desk to have them send someone up to clean the room. The cleaning person was helpful in finding a remote for us and leaving extra towels and wash cloths. On 2 different occasions our room key cards quit working, so we would have to go back to the front desk to have them re-activated. My husband tried to speak with the manager a couple of different times, but the manager avoided him. He never did call us back, once he had another employee call us back but he would not talk to us himself. The hotel also has an attached restaurant that has live music being played until 11 at night. So don't plan on going to bed early. We were on the 4th floor and it was still very loud. I do not recommend this hotel and I do not plan on staying here myself again. When you take a family vacation and pay the kind of money we did, you do not want to have to deal with all of these different issues.

"Excellent Value!"

5
User 31/07/2019

Tiffanie and Betty were fantastic! My room was clean and comfortable. I had a wonderful view of the beach and boardwalk. Outstanding breakfast and a level of customer service that is hard to find! A definite value for the money.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Trina A. My name is Jason and I am the General Manager here at the Best Western Plus Sandcastle in Virginia Beach. First and foremost I would like to thank you for staying with us and for sharing your experience. I was so glad to hear that you enjoyed both Tiffanie and Betty's customer service, they truly are very caring individuals. We also take pride in the free hot breakfast buffet we offer our valued guests, we think it's one of the best on the beach. Please don't hesitate to contact me the next time your plans bring you our way so that I might have the opportunity to personally assist you with your reservations. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great Local, great Aminities"

5
User 30/07/2019

Friendly staff, great breakfast, everything on premises, no real need to go anywhere but the beach right out front. two great bars, a tale away chicken place and a store that has good prices, the beer was cheeper than at CVS.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Fantastic hotel"

5
User 30/07/2019

This was my family first time staying at this hotel. The customer service was amazing. The breakfast staff and food was outstanding. We were very pleased with the housekeeper that was assigned to our room 104. She was outstanding and very respectful. We will be booking this hotel for now on when vacationing at Virginia Beach. Thank you!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Good Location, Good Accommodations"

4
John26660, Louisville, Kentucky 30/07/2019

This location has nice balconies with a great ocean view. The air conditioning worked great, and it was very hot outside. They had a fantastic breakfast included with stay. There was an entire staff cooking and staffing the breakfast area. The elevators worked well and were always in service. I have one gripe......the door to our room would not shut completely unless you pulled it shut. Two days in a row housekeeping did not do this and we came back to an open room. Anyone could have walked in and taken our stuff. I did not report it the first day, but I did report it the second day and they immediately sent to guys to fix it.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello John, Thank you for your kind words. I was glad to hear that you enjoyed your time with us. I would like to apologize for the inconvenience regarding your door lock. I will make sure that this does not happen to any other of our valued guests. Please feel free to contact me directly when you are ready to make reservations so that I might have the opportunity to personally assist you. Have a great day, Jason C. General Manager

"Vacation"

4
User 26/07/2019

Room was good only dislike was tiny bathroom. Ocean view from the room and balcony was amazing. Kids enjoyed the indoor pool on the one rainy day we had during our stay. Close to everything along the boardwalk. Complimentary Breakfast buffet was one of the best I've had from any hotel and the made to order omelets for a couple bucks were amazing..

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for your kind review. We will be remodeling our bathrooms this fall so we will be addressing your only little dislike:) I was very happy to hear that you enjoyed your stay with us and really appreciated our free hot breakfast buffet. Please feel free to contact me directly the next time you are ready to return so that I might have the opportunity to personally assist you with your reservations. Yours in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Not the hotel for you if you enjoy sleep"

2
User 25/07/2019

We checked in on a Monday. That night the bar downstairs had live music outside. They started around 7pm. With my 2 little boys we were read for bed at 930, the music was still playing. We were on the 3rd floor right above the bar. We called the front desk and they said they don't stop playing music until 11pm. This is on a Monday! Not a weekend. No sleep for us until 11 when they stopped playing. So if you don't mind going to bed late this is the hotel for you. Other than the music, the pool is nice, my kids enjoyed the kiddie pool. The free breakfast was good. The location is nice, right by the pier, and its oceanfront. The parking garage is tight, bring your good driving skills. The staff is friendly.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Dear Tracy M. First and foremost I was sorry to hear that the music from our leased restaurant kept you and your kids awake until 11pm. The city ordinance in Virginia Beach is that bars may have live music on their patios up until 11pm unfortunately, and since it's just a leased outlet we have no control over what the owners of the bar too:(. It is a resort area and it is peak season so you'll find that most bars at the oceanfront with patios will be playing music until 11p. I think that when it's time to renew their lease we will add a clause stating that they need to stop playing it around 9p. I really do apologize and hope that if you return, we can put you on the other side of the hotel so it won't bother you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"We had a great time. Staff was very nice and helpful. Rooms were clean, Free breakfast was fantastic!!"

5
dicerchio, Cary, North Carolina 24/07/2019

Good location. Fridge in room was nice and room was very clean. Front desk gave us a toothbrush as my daughter forgot hers. We loved the free breakfast. Many things to choose from and the food was good. Gift shop was nice too. My daughter bought some things. Would stay here again.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review. I was so glad to hear that you enjoyed stay with us and that you loved our free hot breakfast buffet. I sure hope that when your plans bring you back to Virginia Beach that you won't hesitate to contact me directly so that I might have the opportunity to personally assist you. Have a great day and thank you again for choosing to stay with Best Western. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Patterson"

5
User 23/07/2019

Our family had such an amazing time here. The Breakfast was awesome and service was great! The rooms where very nice, spacious and neat! The staff was very friendly and helpful. Thanks for making our family vacation so much fun!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Beach Vacay with Grandchildren"

5
Adventure45587340869, Baltimore, Maryland 22/07/2019

I found this hotel through a promotion on Travel Zoo. This hotel was perfect selection for my vacation with the grandchildren. The beach location was ideal and we had an oceanfront room with balcony. While traveling with four children and their beach gear, we only had to walk out the rear of the hotel to the beach. We walked to nearby restaurants and ice cream shop (no driving necessary). The free breakfast was a definite plus (cost savings with four children) and my rating could include an extra star for the food options on the breakfast bar. The staff on the front desk and the staff in the breakfast area were very professional and helpful. Thanks Betty, Angie, and Damian. I will definitely stay at this hotel on any future visits to Virginia Beach.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great hotel"

5
User 18/07/2019

Great hotel, perfect breakfast and the views were amazing. The pool was nice but would have been better outside. everything was clean and tidy. Nice size rooms. The entertainment outside was great and sitting on the balcony for the fireworks

"Very enjoyable and comfortable stay."

5
User 18/07/2019

Very, and clean room. Very professional staff We would stay at this hotel again recommend to others. The service was very good and all of our requests were honored with eagerness and a smile Location is great, near everything the oceanfront has to offer. Restaurants are within walking distance. Beautiful view of the Atlantic Ocean. On-site free parking.

"Great hotel!"

4
User 17/07/2019

We really enjoyed our stay. I give 4.5 stars. We checked in ealier than we thought. The bed was comfortable. The view was a plus. Everyone was very friendly. Fresh coffee was for guests in the lobby. We will come back soon if we have a chance.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind review, we really appreciate the feedback. I was very happy to hear that you enjoyed your time with us and we would love to have you back. Please don't hesitate to contact me directly when you are ready to make reservations so that I might have the opportunity to personally assist you. Best Regards, Jason Christie General Manager Best Western Plus Sandcastle

"Joe.d"

5
User 12/07/2019

Me and my family stayed here it was great they have great accomodations. Great costumer service room was very clean lots of restaurants live music right on the beach anything we need to do and discounts the lady at the front desk help she was so polite I would recommend this hotel to everyone

"Great Job"

5
User 12/07/2019

Charline, shina and Chris make a great Job at the Restaurant our daugther became here 5 years old and they make the birthday to a small Event Really nice The view out of the windows is Great The Ocean and the Beach is clean Everything ist fine

"3 sisters vacation"

5
User 11/07/2019

My wife and sisters have stayed here for many Summers. They always had a pleasant experience.They enjoyed the balcony and oceanfront view. The free breakfast was always good! Room was clean and very comfortable. Maid service was very good!

"a very nice quick get away and needed some down time"

4
User 11/07/2019

able to check in early, front desk was very helpful with anything we needed, except a minor issue with the elevator which was resolved, parking was hassle free. it was a very nice stay. we will definitely staying there again.

"Cassie"

5
User 10/07/2019

I had a very pleasant stay. This hotel is very nice and clean very clean. My daughter loves the pool and the ocean view. The staff was very nice and helpful. And the breakfast was not a average breakfast everything was hot and good. I definitely recommend this hotel. We will be back.

"Best Hotel Ever"

5
User 04/07/2019

Once I got there the Check In was fast and easy also the employees were so nice and felt there energy I felt very happy once I got there.This is why I choose this Hotel because the rooms are so nice and has the best view out of the hotels I been too.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Best hotel on the beach!!!"

5
User 04/07/2019

Had to be the best hotel on the boardwalk!! They even let us check in early. Betty and Angie did an amazing job at helping with any and everything we needed. Going back in August. Thank you so much!!!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Amazing Stay"

5
User 03/07/2019

I came to Virginia Beach for a birthday get a way. I must say the stay was amazing very clean, friendly staff and great breakfast in the AM. This was also very conveniently located by the fishing pier.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Nice hotel, great location, and great staff!"

5
User 02/07/2019

Hotel is right on the beach which was perfect for my family and I. The staff was awesome, especially Sandra and Damien. Every morning we enjoyed our complimentary breakfasts and they made our day better just by being friendly. Thank you!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Amazing service"

4
User 02/07/2019

The staff was really friendly and the bar being right under the hotel is great and convinient. The room was neat, and the balcony view was beautiful. Breakfast tasted really good compared to other hotels. I had a great stay.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Yours in Hospitality, Jason C. General Manager

"Not happy"

1
travelerC2661CN, Washington DC, District of Columbia 27/06/2019

Elevator was down apparently it's been down for more than 2 months. Then the other main elevator was taken down for a while. Real inconvenient. Bugs in the room. Could feel the box springs in the bed. Pull out couch was uncomfortable and made my child's back hurt. Stained bathroom towels. Exposed wires in the hallway. Banging on walls at 5am. Check in lady had a rude tone. I stayed here in the past and it was way better back then than now. Will not come back.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for your review. We have been renovating our elevators so that we can provide the fastest and safest mode of transportation for our guests to take advantage of. There have been some snafus along the way that were out of our control and have caused for a few guest complaints. I will most defintley look into the room you stayed in to check the sleeper sofa as well as look into the stained bathroom towels. We like to use all of our guest reviews as a tool to help us improve upon the product and service we offer our guests. I would love the opportunity to win back your business for I can assure you that your next stay will be much different. Please don't hesitate to contact me to discuss this opportunity. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Amazing Staff - Wonderful Stay"

5
User 27/06/2019

The Best Western Plus Sandcastle Beachfront Hotel was the perfect hotel for my family. The indoor pool wasn't crowded and the location was convenient. I have never encountered such friendly and caring staff. Simply amazing.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Please don't hesitate to contact me in the future so that I might have the opportunity to personally assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Good"

5
User 27/06/2019

I have stayed here 3 times and I love it it's in a great location super nice and clean the stuff was super friendly and professional the rooms are big and clean my whole family absolutely loves it here

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Vacation"

5
User 26/06/2019

Great hotel was welcomed when we walked in easy to check in front desk was very friendly room was very clean we were able to go to the breakfast good selection enjoy the pool they have a gym overall great place to stay

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Last minute stay"

4
Thepuzzler74, Columbia, Maryland 26/06/2019

We stayed at this hotel last year and were shocked at how not crowded the beach was. We decided to stay here again for a quick get away last minute and were surprised that they still had oceanfront rooms. It's so nice to be able to chill on the balcony. Although our room was right outside the elevator it wasn't loud and didn't wake us up. One elevator wasn't working our entire stay so we did have to wait every time except for when we felt like taking the 6 flights up or down. What you do hear is other rooms toilets flushing. If you don't want to be pressured into a timeshare property don't stop by the concierge desk. The buffet breakfast is more than most hotels offer and generally plenty of space to sit. The fitness center is small with some cardio equipment and a universal machine, but you do have a view of the beach while working out. Overall it was a very nice stay and the front desk folks were friendly and professional.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for taking the time out of your day to share your thoughts about your recent trip to Virginia Beach and the Best Western Plus Sandcastle. I would like to apologize for the inconvenience regarding our elevators. We have actually been remodeling all three of our elevators, a project that was supposed to have been completed prior to Memorial Day but unfortunalty some things came up that have slowed down the process. I was glad to hear that you enjoyed our free hot breakfast buffet and the view of the wonderful Atlantic Ocean. We do hope you will return in the near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"One word "Outdated""

3
Sunshine6_62, WAYNESBORO 20/06/2019

I'm pretty picky about where I stay so take that into account when reading this. Personally I wouldn't stay here again. Not because I didn't get good service or it wasn't friendly but mostly because it's outdated. There's 9 floors and two elevators, 1 of which was broken while we were there. The working elevator was so slow we pushed the button, went over to the complimentary coffee cart, poured coffee and went back to the elevator and still had to wait. The rooms were average, definitely clean but the towels shed, they left linen on you, the bathroom itself is tight and the sink is outside the bathroom with poor lighting. The bed was comfortable but the pillows were terrible (hard, not firm but hard like old ones that were solid vs fluffy or firm) A/C worked great and wasn't loud. Location is above a bar so you can hear music at night if you have your balcony door open. Furniture and color scheme was old...think Howard Johnsons like.Breakfast came with our room, which was pretty good and they had a nice selection, hot and cold.

"Good service, amenities need work"

3
M C, Canton, Ohio 20/06/2019

Everyone was very kind & helpful. Breakfast was ok. Not the best we've had staying at different hotels. Dark out dated, broken elevator, narrow/dark hallways, NO steps into pool just a steep ladder that's hard to use. Kiddie pool drains into main pool. No hot tub.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for your review. I would like to apologize for not exceeding your expectations. We will be do some renovations in the fall that will address these issues. We have been renovating our elevators to make them as fast and as safe as possible for our valued guests. I hope you have a great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Love This Hotel"

5
User 20/06/2019

This is the 5th time we come to VA Beach and we always stay at this hotel. It's close to everything especially the fishing pier which we use a lot. It's clean, service is great and they have 2 parking places a little tight one and a street level one where I can park my large pickup truck.

"Short family vacation"

5
User 19/06/2019

We had a short family vacation up to Virginia Beach. Great hotel, when we stayed it was very clean, nice views from the balcony, close the everything, and the pier right there. We will be staying there again.

"Nice trip! "

4
User 18/06/2019

Overall, we really enjoyed staying here. We had some issues with the ac the first night we were there. However, they were on top of it and replaced the unit quickly. Staff were friendly and nice. The only issue was due to the ac units water would run down from the unit above onto our balcony. Which could be hazardous and rather nasty.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle in Virginia Beach. I was so happy to hear that you enjoyed your time with us and found our staff to be friendly and accommodating. I would like to apologize for the AC issue you had and the trip from the AC from the balcony above you. Unfortunately, that's gonna be the situation in most cases at hotels that half similar units. I hope that you won't hesitate to contact me directly the next time you come to town so that I might have the opportunity to personally assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Vacation"

5
User 12/06/2019

We have visited best western in the past few years and it was amazing. The view from the porch was great and the staff was friendly. The rooms were very spacious and clean. Room service was great. We are currently going back again at the end of June.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"INCREDIBLE"

5
DasDee, Grafton 12/06/2019

The hotel staff is by far the epitome of hospitality, the continental breakfast is definitely an extended one. The housekeepers are good and maintenance workers very personable when you pass them in the hallways. This hotel strives to make your stay GREAT and they definitely succeed.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for this awesome review. I was so happy to hear that you found our staff to be friendly and accomodating, we really do try to treat each and every guest like a part of our extended family. I was also very happy to hear that you enjoyed our free hot breakfast buffet, we think it's one of the very best at the oceanfront. I hope you won't hesitate to contact me directly the next time your plans bring you to the area so that I might have the opportunity to personally assist you. Yours in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Enjoyed as Always!"

4
taraestes4, Woodbridge, Virginia 12/06/2019

We have stayed here several times, it's our go to in VA Beach. The beachfront king size suite has ample room for all the extra luggage and beach gear. The service is great, the coffee is on point and the location works great for our family. A short walk to the Grommet park for our little ones and of course the ramp to the beach is right in front of he hotel. My only disappointment is they don't provide luggage racks, other than that we love it!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Stay"

5
User 11/06/2019

We came out to visit family and the rooms were great and the staff was very friendly. We had an awesome view. Breakfast was great. I would recommend anybody who is looking for a great Stay with an awesome view to come and stay!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Family vacation"

5
User 11/06/2019

Always a pleasure to stay at best western! I have never met more professional and polite staff anywhere else. Rooms are always clean! Breakfast is always hot and plentiful! Anytime I've needed anything during my stay the staff have always been very accommodating and they always have a smile on their faces. I have stayed with best western from Oklahoma to the east coast and have always had a pleasurable stay! I love the location of the best western plus sandcastle at VA beach. My balcony overlooks the ocean and the pier. So convenient to all the attractions and places to eat. I brought my son here for vacation as soon as he graduated eighth grade. We have had such a meaningful time together this week! Our best western sandcastle at VA beach has made it easy to spend quality time together with very little worry.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great view!"

4
User 06/06/2019

I could sit on the patio to watch the ocean, the sunrise, and all the beachgoers. Right outside the hotel there is a fishing pier. I liked to be able to go fishing any time of the day. Fishing was good there in June.

"great location"

4
User 31/05/2019

this is a very clean hotel and would recommend the service from the desk to the maids cleaning up the rooms was good the location was in between every thing i would come back next year and bring another family.

"Cindy Braddock"

5
User 29/05/2019

Immaculate rooms, no noise and great breakfast. Best value on breakfast. We also loved being able to park onsight. Location is awesome. Staff were very friendly and "hands on" when needed. The onsight store was great for last minute items and snacks

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Yours in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great distance to the beach"

4
F6661AIvanessam, Dale City, Virginia 29/05/2019

This is a nice hotel also customer service is very friendly Tiffany checked me in and was very helpful she let us know about the restaurants near by also about the amenities. The rooms are good size and love that the pool was near by the room so the kids loved it! Right by the pier also if you love fishing its a plus.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Wonderful location very clean"

5
Shirley N, Lucasville, Ohio 29/05/2019

Wonderful location very clean This hotel is centrally located to area attractions. Plenty of parking spaces very nice employees. The restaurant has very good food also has a little convenient store. Very affordable for families

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Ms. Shirley N. Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"My stay"

5
User 29/05/2019

Friendly staff, clean rooms, beautiful view, good breakfast, coffee didn't suck, the restaurant attached has great food, convenient to the peir, our second time staying here, and overall great stay. :)

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great week-end stay."

4
sblack90, Kannapolis, North Carolina 23/05/2019

We recently traveled to Virginia Beach and stayed here. The room was oceanfront and very clean. The staff was very helpful and friendly. The location is very close to the pier so getting in on fishing or just spectating was relaxing.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Need to improve decor"

3
lakefr0nt2016, Auburndale, Florida 22/05/2019

The hotel was in a perfect location, right on the beach with convenient access to the beautiful boardwalk. The lobby was very nice but the hallways and rooms were very dark with too many brown tones. This is a beach hotel and should have more appropriate colors to match the environment. Hotel staff was okay.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for your review. I was sorry to hear that you didn't enjoy the decor in the hallways, we are an older hotel and I imagine the funky colors were popular back in the day. I will certainly pass along your review to my ownership group for future reference. Have a great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Sandcastle Best Western"

4
kenandruthchun, Manassas, Virginia 16/05/2019

This was our third year staying at The Sandcastle and found the hotel personnel to be friendly and extremely helpful. The hotel is clean and the rooms are comfortable. Love the water and coffee available in the lobby.

"Nice hotel"

4
User 16/05/2019

We were visiting Virginia beach from Canada. Had to go to a wedding about 3 hours from VB so figured we would cross over Chesapeake Bay bridge and head towards the beach. Booked the Best Western Sandcastle, the staff was very friendly and always greeting us and asking how things were. The room was clean and modest. Each room had a balcony and you are almost directly across from the Virginia beach pier which cool and you should try to wake up for the sunrise at least once. Breakfast was AMAZING, it wasn't just a grab a bagel type of set up. There were eggs,bacon,sausage,french toast,waffles,beans,hash brows plus all of the other stuff. Best scrambled eggs I've ever tasted actually and I'm fussy on eggs. When we walked in we were greeted by so many friendly people who actually made conversation. Shina, chris, demon and Jeff thanks for the awesome breakfast to hit the road with! Oceans 14 had a great club sandwich, tasted amazing. Don't let the look of the place scare you away. The food was good. Also very good down the beach is a restaurant called Chix. Overall great experience

"Family Vacation"

5
bus9802, Morehead, Kentucky 15/05/2019

The hotel was beautiful and very clean. Perfect location, right on the beach. The breakfast assortment was excellent and very fresh. The hotel staff were friendly and very helpful when we had tourist questions.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"AWESOME HOTEL"

5
User 15/05/2019

This Hotel is just great ! .. We have stayed here previously at Christmas time and during the summer last year. The Christmas decorations were just beautiful ! Our summertime vacation was awesome! Very clean rooms ! And the front desk representatives & concierge personal are very very very helpful !!!!! The parking deck was some much appreciated ! I want to book some date in August 2019 for out next vacation !!!!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for taking the time out of your day to share your thoughts about your recent trip to Virginia Beach. I was so happy to hear that we took good care of you and that you found your room to be clean and comfortable. Please don't hesitate to contact me directly when you are ready to book your room for August so that I might have the opportunity to personally assist you. Have a wonderful day. Yours in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great customer service and located on the beach"

5
Van H, Columbus, Georgia 14/05/2019

Our room was clean and cozy and we could see for what seemed like miles from our 6th floor room. The hotel is also close to shopping venues and great restaurants. We were here for only one night, but would definitely return to this property should we return to Virginia Beach. Shannon, Dawn, Christine, Jim, Darnell and La' Quanta really serve a great breakfast also which was located on the 2nd floor. A full buffet breakfast with fresh pans being put out as soon as another has been reduced to 1/2 full.. Great service from these folks.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Mr. Van H and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Hotel Satisfaction Survey"

5
User 10/05/2019

My wife and I have stayed at this hotel on several occasions. We found the hotel clean, great service, right on the beach and ample parking both in the parking garage and across the street in a big parking lot for large trucks and SUV's. We always bring our own bicycles and ride the bike path and boardwalk.There is a great Italian Restaurant right across the street that serves great pizza and calzones. The nearby ice cream shops are very good as well. The pool is great for kids as well. Can't wait to go back!

"Annual Vaction"

5
User 09/05/2019

Just booked the sandcastle for July 2019. Virginia Beach is the only place we ever go on vacation and we always stay at Best Western Plus sandcastle. Been going there since the kids were small an hour empty-nesters but still go every year. Will you fly because you don't need a car. The trolley route is in front of the hotel and the boardwalk is behind it. All the rooms are Oceanfront and the hotel is located at the Virginia Beach fishing pier. The hotel eyes shops and restaurants, And an indoor pool. The breakfast which is free every morning is incredible. It's not your average hotel breakfast bar it's an all you can eat Buffet which includes everything you could want for breakfast including made-to-order omelettes. We highly recommend the Best Western Plus sandcastle.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Amazing from check in to check out!"

5
User 05/05/2019

I made a reservation here based on a coworker's recommendation. I'm so glad I did! From the call to make the reservation to the checkout, the customer service and experience were exceptional. I highly recommend staying here. I'll definitely be back!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We look forward to having you back with us in the near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Blissful"

5
yazzylady, New York City, New York 01/05/2019

This was a last minute Booking, I just needed to get away from home( home being nyc) and Virginia was my first thought, honestly this space was facing the beach and it was the most blissful and tranquil space .

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Good Morning, My name is Jason and I am the General Manager here at the Best Western Plus Sandcastle in Virginia Beach. I was so glad that you found your time here with us to be blissful and tranquil. We try to provide all of our guests with a peaceful, clean and comfortable environment. I hope the next time you decide to get away from NYC you will choose to stay with us once again. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great breakfast"

5
User 30/04/2019

Elevators super slow. Rooms are dark. But when I went to the restaurant a well rounded woman laquanta greeted me with smoothie samples. Changed my entire mood. The smoothie tasted better then tropical smoothies. I purchased one. Alot of food items to choose from. Laquanta thanks for brighting my day each day I stayed. Keep smiling & keep that charming personality.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Reservation screw ups"

2
wvclio, Chestertown 29/04/2019

Lost our reservation for 3 rooms. Then unscrewed them but charged over $600 for a standard room. Supposedly they are in the process of setting up a new reservation system but I would be reluctant to book a reservation at any Best Western hotel at this time.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I would truly like to apologize for the reservation blunder that caused you such a headache. I can assure you we have our new reservation system running very smoothly now and it will not happen again. I would really love to keep your business so please contact me directly the next time you come to the beach so that I can personally assist you. Best Regards, Jason C. General Manager

"Breakfast staff"

5
User 29/04/2019

Wonderful team ! MISS LAQUANTA GREAT SMILE, PERSONALITY & WORKER. Enjoyed her conversation. Work ethic nice she even picked up our dirty plates. Keep up the good work young lady. Will take you far!!!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review. I actually just had a conversation with Ms. Laquanta about your kind words and she was so thrilled. If you can believe it, she hasn't even worked here a full week and she's already that awesome. I was so glad that you had a good time while you were with us and enjoyed Ms. Laquanta's personality and work ethic. We hope you will be returning soon. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Cheer competition stay"

5
Lynette S, Marietta, Ohio 28/04/2019

The staff was very friendly & helpful! Overall things was great. I think the decor is kinda dark your on the beach use virbrant blues or other bright colors. I would also recommend door stoppers we like to leave the patio door open to listen to the waves. There should not be a safe charge if you do not use it. Pull the safes out of the rooms or put them in if they need one. The elevator really needs to be faster, the bed was comfortable. We come to Virginia Beach 2x a year or more & this is deffintly my favorite hotel we have stayed @ we will be staying again!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Location"

3
dstew7003, Winston Salem, North Carolina 25/04/2019

The oceanfront location and the free breakfast was this hotel's selling point. The property could use some updating and staying on the 9th floor and only one working elevator was a bit of an inconvenience. Staff was nice and helpful and check in and check out was quick. It's also in a good central location but take care entering and exiting the parking deck and navigating the blind curves.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review. We are very lucky to have a great location down here at the Virginia Beach Oceanfront and our free hot breakfast is one of the best at the beach. We are currently renovating our elevators so that we can provide our guests with a safer and faster experience. I apologize that it is causing a bit of delay when it comes to getting to the higher floors. I hope you will still return in the future because we will be going through a large renovation process in the fall and will be doing many upgrades to the facility. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Headache."

2
Joseph B, Jacksonville 25/04/2019

Made reservation for two rooms and requested rooms be next to each other traveling with children. check in time was 3 p.m. Got first room was at 2:30, got second room at 5:30 p.m. Check in staff and on duty managment made me feel this was all problem for asking to two rooms next to each other. the room we waited for 2.1/2 hours for was missing the shower curtain. Hotel high speed internet was slow. Hotel with two elevators, one was out of order the other felt like ti was about to brake down at any time and was moving slow..

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Mr. Joseph B. First and foremost I would like to apologize for the inconveniences you experienced while you were with us. We have recently converted over to a new property management system and it has caused a little day regarding the ease of check in, but it is improving daily. We are also currently renovating all three of our elevators so that we can provide our valued guests with safer and faster elevators, but during the process it is causing a bit of a slow down regarding getting everyone where they need to be. This process is nearly complete and will truly help get our guests more quickly to their respective rooms. If you would be willing to give me the opportunity to win back your business I can assure you everything will be great. Please don't hesitate to contact me directly so that we can discuss this opportunity. Yours in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"I don't understand why all the reviews are good!"

1
User 23/04/2019

I stayed here with my husband and My daughter we walk in after a 9 hour drive to a huge line plus they were going so slow! Elevators are slow we end up taking the stairs half the time,Breakfast stinks and The room stinks. I don't think me or my daughter got a full night sleep the entire week we were there!Plus the cleaning staff takes till 4PM TO CLEAN OUR ROOM!!!! Which is just plain ridiculous.The rooms are very cramped and loud.There is this hanging light that has no point there and I've hit my head a lot.The colors are hideous.Bright orange,Mucus yellow,Chipped doors.I WOULD NOT RECOMMEND STAYING HERE

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to apologize for the experience you had while you were with us. I can assure you this is not how we operate our business. We are renovating our elevators so that they operate more safely and quickly for our valued guests. I was sorry to hear that you didn't enjoy what most guests consider festive colors. We are an older hotel but most guests truly enjoy the hotel and the service we offer. I apologiize again and will use your review as a tool to help us improve. Best, Jason C. General Manager

"Experience not as good as previous years"

3
Bill4873, Centreville, United States 22/04/2019

We have stayed at this hotel Easter weekend for the past few years. Some time ago the stay was top-notch, but over the past couple of years the hotel has shown its age. Pros - Included breakfast area returned to second floor conference area from last year's cramped first-floor lobby setup. Breakfast food quality was good - Staff was friendly Cons - One elevator was out, leaving one to share with nine floors. Elevator competition was a struggle throughout the stay. Other signs of age were apparent, such as having to hunt for a working ice maker... a sign at the stairwell door saying the ice maker was out of service on that floor would have helped - We arrived fifteen minutes early for check-in, we were told to go park and wait until 3:00pm. This has never been a problem in the past, and having a family of tired travelers from driving four hours wait with no accessible bathroom (need a room key to get into lobby bathroom), and have to wait in line twice for check-in, was not a good start. Even then, the multi-level suite had prep issues (pull-out beds didn't appear to have new sheets (crumbs or some material on them when pulled out), little issues like cups and tissues not stocked, room safe was found locked and had to get maintenance to open) We elected to leave late afternoon of our final day instead of staying the night, the thought of making trips packing the vehicle and checking out with everyone else in the hotel with one elevator was enough incentive to finish our trip up a little early.

"Worth it!"

5
User 21/04/2019

The view was absolutely perfect overlooking the boardwalk and ocean! Conveniently placed almost exactly in the middle of the 3 mile boardwalk, directly across from the Fishing pier. It was my first time ever in VA beach. While the weather wasn't the warmest, the staff sure was! They were all very helpful and while I was there during the shamrock marathon, the staff had posted schedules about delays and road closures in advance to assist guests in planning in advance. My room was clean and the hot breakfast had plenty of delicious options and I definitely ate more than I should have.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review.. I was so happy to hear that you enjoyed your time with us and found our staff to be friendly and accommodating. I was also very happy to hear that you enjoyed our free hot breakfast buffet, it truly is one of the best in town. The next time your plans bring you back to Virginia Beach I hope you will not hesitate to contact me directly so that I might have the opportunity to personally assist you. Best Regards, Jason C. General Manager Best Western Plus

"Very happy!"

5
User 19/04/2019

Rooms were clean and beautiful, balconies were clean and right infront of the sun rise. Absolutely no complaints. All of the staff were very nice, including cleaning staff. All greeted u with a smile and were very genuine. Pool had a kiddy side for babies.

"Great location, view, breakfast, hospitality"

4
Phyllis Y, Louisville, Kentucky 18/04/2019

Absolutely great location. Property needs some work. Some renovations complete but seems like it is a work in progress. The room and lobby were clean, elevators, not so much, and the day we visited, inoperative. The room is ocean front with a balcony only accessible by a HEAVY door and the windows do not open so you do not benefit from being ocean front except on the balcony. The view from the room is absolutely amazing. Breakfast was solid. Could be put out a bit earlier, 7am is kind of on the late side. Indoor pool area was adequate. Washer/Dryer available for use. Parking is provided but the space is limited and tight. I never did find the direct access from inside to the beach but I believe there is a way to do so. I walked beside the hotel on a path. Fishing pier yards away. Overall good stay.

"Ok place to stay , good for the price"

3
User 17/04/2019

There was only one elevator that took forever, Its an 8 floor hotel. There were no walk in steps to the pool so I had to use ladder to get in and out which was hard for my bad legs. The breakfast however is the best breakfast we have had at any hotel. Breakfast staff were very friendly. Plus the bathroom very small, the sink was in the room

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, My name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take the time to thank you for your review. Our elevators are currently going through what's called a remodernization process in order to provide our guests with the best and safest possible elevators. It has caused a little bit of an issue but they will all be completed very soon. I hope that you will consider returning in the near future. Your's In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Enjoying Sun, Food, Family, and Fun"

5
User 16/04/2019

We always have a great time staying at the Sandcastle. Stephanie and Betty are wonderful reps for the company. The food is good and the housekeeping staff are very courteous. They all do their best to make you feel welcome.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Yolanda K, Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"best of the Hotel at VA Beach"

5
botkinwd, Mount Solon, Virginia 08/04/2019

The last 15 years my FAMILY has stay at this Hotel . GREAT place for family . Everyone is very friendly and always have good help .The hotel is older but things are very clean The View is Great and location is Everything you can walk to everything and the Bus stop in front of the Hotel. I THINK you could not fine better place to stay at VA. beach then this Hotel for your family. They also have A very good Breakfast.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for this epic review. I can't tell you how happy it makes my and my entire team feel when we read reviews such as yours. I am so pleased that you enjoyed yourself yet again and that this is your 15th year coming to see us. I look forward to having you back for year 16. Have a great day and don't hesitate to contact me directly when you are ready to make reservations so that I might have the opportunity to personally assist you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Wonderful Stay"

5
gypsyc5, Toano, Virginia 08/04/2019

Brad was very friendly during check in. Antwan was super. The room 813 was excellent. Breakfast standard. The pool was nice and warm. The location was great. Have stayed at this hotel many times and I think this was my best stay.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Wonderful Hospitality with Ms. Shina"

5
User 05/04/2019

Excellent customer service and awesome people, it was really nice hotel where my family and I stayed for two nights and met a wonderful supervisor ( Ms. Shina) in breakfast room where she went above and beyond excellent customer service with us. While in breakfast she noticed that we don't eat pork and she came and asked us if everything is okay and if we need anything else, plus she asked if we eat turkey sausage and said that will make chef cooks turkey specially for us in the next morning breakfast. And the next morning she was waiting us in breakfast room and said that turkey will be ready within few minutes where she brought it to us with pleasure. She was an amazing with us since first day in breakfast room, very professional in her job and pleasant person with great smile and greeting. Thank you so much Ms. Shina for making our trip in this hotel great, and if We come back again to this hotel will be because you, also I would like to thank chef Ms. Shannon for cooking turkey for us.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Amazing costumer service in breakfast room "

5
User 05/04/2019

We been visiting Alta off hotel in defrent area but this hotel is defrent because of people working in their specialty in kitchen and breakfast room the supervisor her name is shina she is wonderful and very nice person she did great job we can't eat any pork project so she make turkey sausage for us spashliy for us she is the best and she come around check and ask everything alright and the cook the one she cook the food she is very nice and she did professional job and clean and good food her name is shannon they both the best in all in hotel that make us back again to this hotel all the time they deserve 100000000000 star for a wonderful and great and amazing and fantastic and professional work thanks very much for shina and shannon

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great value"

4
Quest23678014398, Las Vegas, Nevada 04/04/2019

The staff were extremely friendly and helpful. The free breakfast was delicious. They are located directly in front of a fishing pier and restaurant. We only stayed here one night. We had two rooms and one had stains on the bed and a large stain on the floor. The other room was fine. The ladies at the front desk were extremely helpful and refunded the money for the one room. Because of their courtesy I will stay at this hotel again. We later found out that a lot of young people had stayed in that hotel the week before for spring break.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Economical beachfront hotel with friendly service"

5
caw2d, Williamsburg, Virginia 03/04/2019

We grabbed a shoulder-season discounted deal to spend a few nights at this hotel, in which all rooms are beachfront. I was impressed by the consistently friendly service from virtually everyone we encountered on staff. (I have stayed at other properties in Va. Beach where this was not the case.) We wound up bringing an extra guest and a second car, which didn't create an issue or extra charge. When a TV remote went missing in the room, the front desk immediately sent maintenance up with a new one to program for us. The free breakfast was fine: water pressure in the room was great; pretty quiet overall, even with student groups cycling in and out. Housecleaning staff did a good job in the room each day. There are some quirks here and there, and while not a luxury property (of course), it's a very solid choice among economy/mid-range options. Recommended.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"AWESOME people but room needs attention. Treated us with kindness from get-go!"

4
marcydaisy, Allentown PA 01/04/2019

We were welcomed with big smile and kindness! Emani treated us like family and answered all my questions. I showed her my ID and that was that! We found the room needs more light. If you sit on the bed next to the night stand, you have light but if you're on the other side of bed-total darkness-no lights of any type to read by on that side of bed. (we all read at night)--daughter, granddaughter & Hubby & I! Asked about hairdryer and was told it was in black bag--in black armoire, with black interrior that you could not see--daughter got on knees and felt around for black bag and found hair dryer ! No heat light in bathroom, and pool room very chilly-daughter and granddaughter had to stay below water (bodies) to keep warm. NO mirror in room only little one in bathroom-tought on ladies who wanted to check appearance. They had a problem with breakfast our first day and kitchen ladies were so nice and chatted with us to let us know it was going to be fixed. SHINA and CHRISTINE were incredible and by two days later "knew family" and our daughter's late habit and shared our giggles! She was incredible. The desk people couldn't have treated us better if we were family and bent over backwards to make things right! Even the manager really went the extra mile to make our stay comfortable and happy! One day the maid skipped our room (someone turned over the doorcard that the room was ready) and the man who delivered the towels was super nice to us also and answered some questions we had. We were thankful for the location because when a huge group of well-behaved but normal teenagers arrived (with chaperones ) and other groups showed up at other hotels on the beachfront--it was very clogged up from 19th street upwards but our end was quiet and not traffic jams/grid lock as often happens at Virginia Beach! We were very happy and the people there are incredible so YES! we will be back. The maid who cleaned our room missed several days and when she showed up whilst we were there--she was NOT very friendly towards us. First time in over 50 years of marriage that hubby thought maid so bad--NO tip for her. She also left the sheet off the corner and I had to sleep quietly or it would have come off--I tried to put it over corner but it would not fit--it is a VERY tight fit.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost thank you for taking the time out of your day to share your thoughts with us about your recent trip to The Best Western Plus Sandcastle. It sounds like you had some issues that I will address with my staff including the not so friendly housekeeper. It is every employees job to treat each and every guest with respect and really like they are apart of our family. It sounded like you did although enjoy yourself and found numerous employees to be a big help. We really appreciate your kind words about them and I will make sure that everyone else is on board with providing our guests with superior customer service. We will also be going through a large remodel next fall and we will address all the room issues you had. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"great place to sleep , right on the beach ."

3
User 29/03/2019

Good hotel , good location , good place to sleep after a long day of driving . Watched the sun come up in the morning .Watch an aircraft carrier sail into Norfolk .the board walk was easily accessible .A fishing pier was less than a block away . Lots of places to eat and shop were within a short walking distance .

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Poor front desk customer service"

1
User 28/03/2019

I am trembling while writing this message and I hope that you all understand the sincerity of this and that I am not over exaggerating. I travel almost every week and I usually use Marriott but this time I decided to stay at Best Western since it was only a couple of hours. I walked in on 3/28 around 11:00 pm and was met awkwardly by the front desk associate who I immediately saw didn't want me there. He asked for my id and payment and I handed it to him. He then came back with a copy of my ID laid it on the counter in clear site and at hat time another guy came down and asked for tissue and towels. While he walked to the back I looked at the paper with a copy of my ID and said oh wow i didn't know they did that. Staying at Marriott I'm not use to it. Not making a fuss or talking to anyone just said it to myself. The guy next to me thought I was talking to him and in a joking way smiled at me and said are you making a comment about my tissue and towels. I laughed and said why would you think that. At this time the associate was handing the towels over. He again laughed and said I don't know. I replied no I was making a comment about my ID. He walked away smiling and the associate immediately started yelling at me saying I was trying to start a fight in his hotel. I am not over exaggerating. Yelling and I promise in a calm yet upset tone I said what are talking about and tried to explain to him what happened since he was in the back at the time of our conversation. he did not want to hear it. He then threw the paper at me and said Sign this and if you know whats good for you you won't say anything else. I started to sign and I made a comment about how I just taught this to my team about customer service. He started yelling again saying I did not have to make that comment. Telling me to SHUT UP repeatedly. Please pull the tapes from this night. I have never been treated in this way ever! I told him that I did not feel comfortable staying there and to give me the copy of my ID. He then yelled after me "Have fun at the next hotel." I am still shaking because I hate not being able to express myself in the way I want just to keep up my image and integrity. The sad part is he thinks he won. I hope this makes it to someone. He doesn't understand how he has effected my life. How Best Western could have possibly gained a loyal member who stays in hotels at least 150 nights a year if not more. Completely hurt, upset, and let down by poor customer service once again.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
This is does not sound like something that would ever take place at our hotel. I will most definitely be rolling back the camera footage and once I have reviewed it I will get back to so that can talk about. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great location, but...."

3
764sabinem, United States 27/03/2019

Great location right on the board walk, but older building and not very clean. Sloppy breakfast and slow elevators. Beautiful view of the long beach with drafty windows. Pool did look unsanitary and dated.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for your review. I was sorry to hear that you didn't enjoy your breakfast, we are actually in the middle of upgrading it as a matter of fact and will be offering freshly made omlettes and breakfast smoothies. We are actually remodeling all of our elevators and so that is why we only two working properly. I hope you will consider returning for I would love the opportunity to win back your business. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Spring Break Visit"

5
User 27/03/2019

I made some last minute plans to make a spring break trip to Virginia Beach to visit my sister and some friends and stayed here. Hotel was excellent, very friendly staff, clean, good breakfast, amenities were great. Thanks Betty and Brad, keep up the good work!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great hotel for families"

4
User 26/03/2019

The hotel is in a great location, and has a beautiful view of the ocean. Our bedroom window and balcony overlooked the beach - and we watched the sunrise every morning. It has a kid-friendly indoor pool, gym, and great breakfast buffet. Great for families.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Great hotel in Virginia Beach"

5
User 26/03/2019

Very friendly staff; great breakfast bar; clean rooms and beautiful view of ocean. The employees were always smiling, greeting everyone, extremely helpful in the parking garage to assist with loading and unloading luggage and other stuff.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Diana, Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Fun Hotel On the Beach"

5
Michelle H, Waynesboro, Virginia 20/03/2019

Fun place with a beautiful view. We were there just for a quick weekend get away. The breakfast buffet was very good. Staff was friendly and helpful. The room could use a little updating, but overall clean.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Love staying at this location."

5
ahh82va, Newport News, Virginia 19/03/2019

great hotel rooms are very spacious and updated. Hotel also have a variety of selection as far as room types. Breakfast couldve had better and larger selection. Location is great and pricing is very resonable

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your fantastic review. I was so happy to hear that you enjoyed your time with us. We try very hard to make sure that each and every guest is taken well care of. We are actually about to offer our guests and upgraded breakfast menu that will include freshly made omelettes and freshly made smoothies. I hope that you will return in the near future to try it out. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Stay was ok"

3
59mll01, Sandusky, Ohio 17/03/2019

on the hunt for a nice place to stay during our beach trips. I have mixed feelings about this place. The beach weather has paid a toll on the rooms. The carpets are dingy and windows are dirty. There was a dirty face print on the window. The corners of the rooms still had a lot of dirt. I inspected carefully for critters and didn't find any. The Pool was very cold. The view are amazing the staff was nice. Breakfast crew was helpful and very nice. Dawn, Shannon and Christine were great. We could stay here again, but we're going to see what else is out there.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Good Day, Thank you for taking the time out of your day to share your thoughts with us about your recent trip to Virginia Beach. I really appreicate your comments about our friendly staff and the breakfast crew. We will be going through a major rennovation in the fall of this year so I hope that you will consider coming back in the future. Please don't hesitate to contact me directly so that I might have the opportunity to personally assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Nice family overnight stay"

4
O8090JBmarys, Richmond, Virginia 17/03/2019

We never stay at a Best Western, but this place has changed our perception. We may just add this chain to our normal places to stay! We had two rooms due to having a large family. We were on the 8th floor, which was really nice for being able to enjoy the sunrise in the morning. All night, I could hear the ocean waves. So beautiful! The room is comfortably small. The bathroom only had a shower stall, no tub. I would say my only complaint was the barn door style bathroom door. It doesn't allow for much privacy. Housekeeping was polite and friendly. Antoine was exceptionally friendly as he mopped the lobby floor. He was kind enough to make sure my little guys didn't run and slip on the wet floor; he then offered them hot cocoa. Breakfast, to me, was one of the worst I have seen. It's a traditional standard breakfast, but even my picky eater had a hard time finding something that appealed to him. I think it is just the layout of the breakfast. It's just very unappealing in a dingy room. My husband said the coffee was just about the worst he has ever had. He described it as "tastes like three day old coffee warmed up in the microwave". This place is right next to the VA beach pier. It is a great location. We will definitely return!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Terrible from the moment at check-in"

1
User 14/03/2019

Lets start off with check-in which took over an hour. Apparently they were implementing a new computer check in system at the beginning of check in time. There were 6-7 people in front of me and twice as many behind. No one had the courtesy to inform us of what the delay was. Granted, we were about 40 minutes before 3PM check-in time. Room was very small and dated. Sink area was a joke. Maid service was terrible. Had to find the maid on day 2 of three to ask if our room would be cleaned. She had the nerve to tell me it's done and she's clocking out. Bed not made, floor not vacuumed for 2 days, trash not done. Absolute disgrace. Maid did come back and take care of most of this in like 10 minutes. Need tickets for breakfast which is understandable due to beach location but this area was also not managed well. Worker was loud yelling out what needed to be replenished on multiple days, loud on walkie talkie when you're just getting up and want a quiet place to eat. Overall was very disappointed especially given the fact the room cost was high for what it is.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for the inconveniences you experienced while you were with us. We were forced to implement a new property management system on Friday when we had so many cheerleaders coming in to town. In addition to converting over to the new system, which was not seamless, it appeared that every guest arrived at the hotel at the exact same time. I am not trying to make up excuses, rather trying to explain what happened. Regarding the housekeeping issues you experienced, absolutly unacceptable, and I have already addressed this with our team. I have also spoken with our breakfast crew. I can assure you this is not how we normally conduct business. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Terrible before we even checked in!!!"

1
User 13/03/2019

When we arrived at the hotel and realized our vehicle was over the height limit for the parking garage I called about parking. The woman on the phone was so rude! Not exactly what I felt like dealing with after being in the car for 5 hours! We parked the car across the street & headed in to check in! We were with a large group & I had already been warned before arriving that check in was taking over an hour! Sure enough we stood in the lobby for over an hour to check in! We were told they just updated their computer system which is understandable but still aggravating! We booked in December they knew they had a large group coming in they should've had extra staff on hand knowing they were updating their systems! After traveling we just want to get in your room not stand in the lobby for an hour!! Saturday morning we headed out early and I made sure to put the please makeup room hanger on the door so that we could get fresh towels since there wasn't enough on Friday night!! When we came back no one had touched the room! We were in & out throughout the day and still no one had come to clean our room. We called down before heading to dinner and asked if we could get some towels and were told someone would be right up! I asked if they were just bringing towels and was told we would get a “full service”!! Came back from dinner to no towels beds still not made & my trash overflowing! I ended up sending my husband down for towels and I put the trash in the hallway. Sunday morning we went down for breakfast and my Son had a moldy bagel & fresh fruit that was slimy & definitely a few days old! Definitely wouldn't recommend the breakfast! The rooms are small for a family of 4! The outlets on the night stand lamps didn't work!! I thought I was charging my phone all night and woke up to it at 10%! Thank god it didn't die since I was relying on it as my alarm clock. Our sheets were stained, the walls are so thin you could hear everything the person in the next room is doing! Sunday they did come in and make the beds & left towels (3 again) but nothing was cleaned & wet wash cloths were left in the bathtub! For the amount of money we paid I am disappointed & would never stay here again!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for the inconveniences you experienced while you were with us. We were forced to implement a new property management system on Friday when we had so many cheerleaders coming in to town. In addition to converting over to the new system, which was not seamless, it appeared that every guest arrived at the hotel at the exact same time. I am not trying to make up excuses, rather trying to explain what happened. Regarding the housekeeping issues you experienced, absolutely unacceptable, and I have already addressed this with our team. Regards, Jason C. General Manager

"Never again"

1
User 13/03/2019

Check in was the worst I have ever seen. Check out was no better. Had to hunt someone down to get clean towels and to have the trash taken out. I would not stay there again. Location is great but service was the wrost

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for the inconveniences you experienced while you were with us. We were forced to implement a new property management system on Friday when we had so many cheerleaders coming in to town. In addition to converting over to the new system, which was not seamless, it appeared that every guest arrived at the hotel at the exact same time. I am not trying to make up excuses, rather trying to explain what happened. Regarding the housekeeping issues you experienced, absolutely unacceptable! Regards, Jason C. General Manager Best Western Plus Sandcastle

"Nice Location"

3
TariTraveler, Washington DC, District of Columbia 12/03/2019

This hotel is in a great location, right on the boardwalk and close to everything! The room is a decent size, however the hotel needs updating. The staff is nice and the breakfast buffet was good. I would recommend based on the location and service, however the rooms and hotel in general needs a refresh.

"Awful"

1
Brandy F, Mullica Hill, New Jersey 12/03/2019

Stayed with a large group for Cheerleading Nationals. Check in Friday was awful. They decided to implement a new system during check in when they knew our group would be there. The staff offered no explaination why it took over 90 to check in. Only reason we knew was from word of mouth within our group. Offered no compensation for the inconvenience (wasn't looking for a free night but a drink or appetizer from the bar would have gone a long way). Told one guest that we received the lowest possible rate so that was all they could do. At one point staff was overheard saying why is everyone coming at once. (We all arrived at check-in time bc those who care early were turned away). Room sheets were dirty and stained, in-room safe requires a credit card if you want to store anything, they only leave 3 towels in a room, during room service beds were sloppily made. Continental breakfast was blah at best. Most foods were warm at best. Coffee maker in cafe was down so long lines formed in the lobby. For those of us who stayed a night longer our keys were all deactivated while we were out.... I will say the view is nice and the location is decent. If that's all you care about then you're good. If you want a clean resort with friendly/accommodating staff go somewhere else.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for the experience you had, I can assure you this past weekend was an isolated incident. We were forced to change our property management system and it clearly made our efforts very difficult to check in all the cheerleaders at the same time as they call came in at 3pm. I am not trying to make an excuse for the poor service you received, simply trying to explain the difficulties we were having. They have since been ironed out and we will resume providing our guests with fantastic customer service. Regards, Jason C. General Manager

"Vacation"

5
User 07/03/2019

I have always stayed at saying Castle unfortunately did not last year very disappointed at where we stayed will always stay at Sandcastle for now on Vicki Terrell very clean staff always friendly will be staying there this summer also

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Dear Ms Vickie, Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"great visit very helpful clerk Brad"

5
User 04/03/2019

i am a hilton rewards member but wanted to check out the best western. after meeting the front desk clerk. brad. i figured if the hotel was anything like his helpfulness. id have to stay. i asked to se a room so he had a young lady show me some rooms the pool the workout room etc on top of this he inteoduced me to the bw rewards system and explained how i could become a parallel member due to my hilton plateau. i cant remember tje last time a front desk clerk took such ownership in his hotel and basically sold me on every aspect of my stay. my son is a freshman at norfolk state and i was looking for a place i could call home away from home and i think i found it because of Brad im booking a 9 day vacation eith my family in april also thanks jim

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hi Jim, First and foremost thank you so much for taking the time out of your day to write us a review. I was so very happy to hear how our Brad took tremendous care of you and that you have found your new home away from home. We are very lucky to have Brad on our team and he truly cares about each and every one of our valued guests. It would be my pleasure to meet you so the next time you are here please ask for me. We all look forward to seeing you next month. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great hotel"

5
pibby2009, Columbus, Ohio 26/02/2019

This hotel is great. Staff is super friendly, and i love the location. It's nice having everything within walking distance. The ice cream shop and restaurant thats in the hotel is very good too. Easy beach access.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Good Afternoon Pibby2009, I wanted to take a moment to respond to your kind review. First and foremost I would like to thank you for taking the time out of your day to share your thoughts about your recent stay with us. I was so happy to hear that you enjoyed your time with us and found our location at the oceanfront to be a great spot to hang out. I hope that the next time your plans bring you our way you won't hesitate to contact me directly so that I might have the opportunity to personally assist you with your reservations. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"very nice couples trip"

5
User 24/02/2019

Went down the second week in Feb, everything was really nice,i first had a double bedroom but the staff was nice enough to put us in a king room at my request,the view was gorgeous. it was raining pretty much the whole weekend so they were nice enough to allow us to play spades as well as watch the game in the lobby, i highly recommend staying here, can't speak to much price wise because we were down on timeshare ,but if you do a comparison i know from experience that this will be your better choice,the hot breakfast buffet was wonderful. we all enjoyed our stay! will definitely stay again

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"Weekend for my wife's birthday"

5
User 24/02/2019

Everything was fabulous! The staff was professional and courteous. The room was clean if we needed anything the staff responded quickly. We visited the pool which was nothing less than awesome. Even though it rained the entire time we were there we had a blast! Everything was great and we will be back.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Very nice"

5
User 24/02/2019

We were there for a Fire Department Convention for 1 night and even though it rained the entire time we still enjoyed our stay and would definitely stay here again. Great location. Parking garage clearance is low but our Jeep still made it

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Room and breakfast"

4
User 24/02/2019

Room was good! Bit smell of smoke but I am sure is from people smoking at the balcony. Overall room was well maintained. Breakfast. Well stoked they open right on time which is a plus when you have to go on time. The staff Shannon, Shlna, and Christine where all over it very professional and friendly. It was a great start to my morning.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"I love this hotel"

4
rlw20003, Petersburg, Virginia 18/02/2019

My family and I vacation here every summer, I would recommend this oceanfront hotel to all my friends and family. The amenities and accommodations were great, great location near everything, and very friendly staff.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Clean, convenient, friendly staff"

5
User 17/02/2019

I am a return visitor to this hotel - we return because the rooms are clean and comfortable, the staff is uniformly friendly and excellent, we enjoy the included breakfast and on site parking, and the hotel is convenient to restaurants and shopping. The rooms are not huge but they have everything you need and are very comfortable.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Kathy, Thank you so much for your kind words, we were so happy to hear that you enjoyed your time with us. We are very lucky to have a great hotel located right on the boardwalk and next to the Virginia Beach Fishing Pier. I hope that the next time your plans bring you back our way that you will give me a call so that I might have the opportunity to personally assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Birthday Trip"

4
User 13/02/2019

Staff at front desk was friendly and helpful. Check in was a breeze and like having parking access on floor of room. The staff at breakfast, Chris and Shuna were on point. One of them was always present to accommodate questions or needs. Only issue was one day room was not serviced by housekeeping but was remedied immediately when reported, Thank you front desk staff and David!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Jeannette, Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"It was okay"

4
Turtlelove56, Arlington, Virginia 12/02/2019

I enjoyed my stay here, the staff was nice and the room were comfortable. I had a great view of the fishing pier which was nice at sunset and sunrise. Perfect location on the beach since it wasn't crowded, as most people stay further up the beach. Right across the street from the fun park which was cool. I was told there was a hot tub here, but there wasn't despite the description online saying so. Overall I enjoyed my stay and there wasn't anything to lose sleep over by complaining. Simple hotel in a great location

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Kirsten P. My name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take a moment to thank you for sharing your thoughts about your stay with us, we really appreciate the feedback. I was very happy to hear that you enjoyed your time with us and our perfect location down by the Virginia Beach Fishing Pier. I do hope that you will return in the near future and please don't hesitate to contact me directly so that I might have the opportunity to personally assist you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Janel"

5
User 11/02/2019

It was quiet, very clean. Staff was extremely friendly and accommodating at arrival and departure. I love going to Va Beach all year round, I will definitely use this hotel for all future return trips.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Good Morning Janel, First and foremost thank you so much for your review, we really appreciate it. I would also like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us and plan on returning in the future. Please don't hesitate to contact me in the future so that I might have the opportunity to personally assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Hotel review"

5
User 10/02/2019

This hotel is by far the best when is comes to customer service . Stephanie, Dave, silver , and Dustin went above and beyond my expectations . I will return here Everytime I'm in Virginia Beach . Thank you .

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Dear Janehil, Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We look forward to having you back in the near future. And please don't hesitate to contact me directly when you are ready to make reservations so that I might have the opportunity to personally assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great off season stay"

5
User 09/02/2019

Last second off season trip to the area. We wanted a room with a jacuzzi and they did not disappoint. Then ocean view was fabulous as well. All the staff were very friendly and everything was clean. Only thing we would have liked is more comfortable chairs to sit in in the room.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Excellent Experience!!!"

5
User 06/02/2019

My children and I stayed here for a night, and really enjoyed it! The staff is very friendly, and helpful. The room was clean, and well lit. We had such an amazing time. Free breakfast too. My daughter is 11, and especially enjoyed the indoor pool. Perfect location near the pier, and good restaurants. We will be staying here again!!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Mark M. First and foremost allow me to thank you for taking the time out of your day to share your thoughts about your recent stay with us here at The Best Western Plus Sandcastle. I was so very happy to hear that you and your family enjoyed your time with us. We try very hard to provide each and every guest with superior customer service, a clean and comfortable room and really just time to rest and relax. I hope you won't hesitate to contact me directly the next time your plans bring you to the oceanfront. I would welcome the opportunity to personally assist you with your reservations. Have a great day and thank you once again for staying with us. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great vacatiom"

5
User 06/02/2019

Clean rooms good breakfast great location kids enjoyed the swimming pool check in was easy and employees was very friendly and very helpful easy to get to fishing pier and enjoyed watching the ship's from the balcony ocean front rooms is a plud

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Very clean. Relaxing."

4
Seaside07121368427, Oak Hill, West Virginia 28/01/2019

Everyone was super friendly. Hotel was clean. Breakfast was great. I will definitely be going back and staying again. Hoping to take my kids with me the next weekend trip. Room was clean, perfect view of the boardwalk and sunrise!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review, we really appreciate all the great feedback. We were so happy to hear that you found the hotel to be clean with a great free hot breakfast buffet. We were also very glad to read that you found our staff to be friendly and accommodating. It is our goal to become ranked #1 on Trip Advisor and I believe that if we keep up the good work and continue to treat our guests like family.....we will surly get there. Thank you so much for staying with us. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Vacation"

5
Terry J, Union, United States 24/01/2019

Made reservations using Trivago.com and Hotels.com. Price was at least 40% less than what was offered. This was a plus.I am a Best Western Platinum Club Member and when I called to check on my reservation, the Front Desk Manager, Stephanie, upgraded my room to a balcony, which was great!!Later, while away from the hotel, I thought I had lost my wallet. I contacted Stephanie about this. Stephanie and security went to my room and found my wallet. Thank goodness.I needed additional administrative help. Betty was able to help me out. I needed to make copies of documents and send a fax. Silver took excellent care of me and was finally able to get everything taken care of.Kudos to an excellent front desk staff. Thank you for all of your attentiveness and help. Y'all made my stay much easier.The breakfast area was exceptional. Very clean and well organized. Food was constantly being checked, refilled or replaced, according to need. Guests were verified by a meal ticket before entering. This was good because of people walking in off the street to grab a free meal.The hot breakfast was by far the very BEST of ALL my breakfasts throughout ALL of my many years of travel.The choices were varied and quite delicious. I loved the Grits and cheese, the sausage and bacon, the waffles and biscuits, the HASH, the cold cereal, the milk was ice cold like I like it as was the orange and apple juice. I ate every day of my stay. 2 gentlemen stood out. Devin and Jim. HASH was not prepared that day. Jim, the Chef, saw my disappointment and went and cooked some for me. His willingness to do this for me was unheard of in this service industry. It was delicious. In my many years of travel, the ONLY place I've had hash was at home. This was a very first and I so appreciated it. Devin provided me with information about the meals and about the hotel and gave me recommendations for the local area.When I left my last day, I had made 2 new friends. On the other days when the ladies were there on Sunday, I spilt my hot grits and one of the ladies made me feel it was no big deal and helped clean up this mess. I didn't get her name at the time. ALL of the eating area has KUDOS.Housekeeping called me each day to see if I needed anything. This was very much appreciated. When I checked my room out, had a problem with the tv. I called the front desk and maintenance was sent and easily fixed. Room was very clean and balcony was great.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Terry and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Over night in Virginia"

4
Pscozz702, New Jersey 24/01/2019

We stayed at Best Western Plus Sandcastle. The hotel is right on the beach which is great, but it seems to need a little renovating. The paint needs to be done over and the doors need attending to. We were passing through Virginia on our way to Miami and had booked 3 Best Western Hotels for our adventure. We chose this one because it was on the beach and we were gonna meet up with my brother and his wife. We know that this is a summer vacation town and this hotel was just about empty. The staff was very friendly and helpful, They even upgraded us to a room with a view of the ocean. The problems we have encountered there and years ago at another hotel we the doors. I don't understand how door hung properly don't work well. We had to close out room door hard so it would stay shut, and the balcony door had to be pulled on to catch the lock. Back in 2000 we were at a hotel that you had to pull the door shut to open it, very strange ordeal, we had changed out of one room to another for this reason but still same issue. I would recommend this hotel to my friends and family, but hope they fix the door issues plaguing the Virginia Beach hotel scene.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"Great view"

4
Sunshine65570718666, San Leandro, California 22/01/2019

Really enjoyed the view of the ocean from our room and the room was very comfortable and clean. The only downside was the complimentary breakfast. A lot of the hot food was cold and not very tasty. Would stay again.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Good Morning Sunshine, Thank you so much for taking the time to share your thoughts with us about your recent trip to Virginia Beach and The Best Western Plus Sandcastle Hotel. I was glad to hear that you enjoyed your time with us and I do appreciate your comments about the temperature of the food at breakfast. We like to use all of our reviews as a tool to help us improve upon the product and service we offer our valued guests. I will make sure I address this item with my breakfast crew and will make sure this does not happen in the future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Overnight leisure stay"

3
Compass42414318950, Philadelphia, Pennsylvania 21/01/2019

The biggest plus at this hotel was polite staff, especially the complimentary breakfast staff. Also indoor pool temp was nice and warm unlike some other hotels. Beds were very comfortable. The biggest drawback was that this hotel is an old building. Even though our room was clean it didn't look it due to the old dingy Formica flooring, old decor (colors and styles looked like from the 1970's). Hallways were dark and dingy looking too due to old floors, ceiling, paint, etc. I didn't like having to step up into the room from the hallway. Could use some major renovations not just cosmetic. Ok for an overnight trip but I wouldn't stay for a week. Priced accurately though.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We will be going through a renovation in the very near future so I hope you will consider returning to take a look at what changes will be made. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Absolutely Beautiful Rooms,Views ans Hospitality"

5
User 20/01/2019

The stay was Amazing. Views were beautiful. Continental Breakfast was outstanding. Rooms had everything we needed for our stay to be cozy. Christina was so Hospitable and Friendly. Remembered us each day.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Wonderful Stay"

5
User 07/01/2019

We had a great stay. All of the hotel staff was very helpful and tentative to our needs. The rooms were very nice and clean. The breakfast was tasty and Ms. Christine and Devin from the breakfast crew were awesome!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"End of Year"

4
keila85, Greenville, North Carolina 04/01/2019

This was my first time visiting. It is a little older looking from the outside but the customer service and rooms are to outdated. The room I had was spacious and clean. I like that a fridge and microwave was in there. Beds were comfy and I slept well. I will return in the future.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Keila, Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"New Years Eve"

5
janrosson, Virginia Beach, Virginia 03/01/2019

We spend our tradition of New Years Eve with our granddaughter. She wanted to spend this year at the best western sandcastle inn. We checked in on this very busy night and the staff were very friendly and accommodating. Great room overlooking the ocean we swam in the pool just had a great time. Again thank you to the GM Jason Christi and his staff for making this New Year Eve a great one we will be back.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Ms. Jan, First and foremost I would like to thank you for taking the time out of your day to share your thoughts about your recent New Year's Eve trip to our hotel The Best Western Plus Sandcastle. I was so very happy to hear that you enjoyed your time with us and that your granddaughter enjoyed our indoor heated pool. I hope that you have a very prosperous, healthy and happy New Year. We will look forward to having you back with us next New Year's Eve if not before. If I may be of any assistance in the future, please don't hesitate to contact me directly via telephone or email. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Family friendly"

4
User 02/01/2019

My family and I (12 people) stayed at this hotel in 3 different rooms. The bathrooms are small. The hotel is nice and the staff was nice. The buffet breakfast was GREAT. Plenty of places nearby to eat, shop, bars,indoor arcade, carnival and the beach (all walking distance). My family will return.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Awesome"

5
User 31/12/2018

This experience was a very great one for our family. We have a large family and it's always important for us to be able to stay in one room. This hotel provided 2 Queens and a pull-out sofa that really helped us a lot. The view is awesome, the service was great, convenience was great, breakfast and an indoor pool was great bonuses to our stay.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Dear Camper, Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Yours in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Best stay ever"

5
Ann M, Chesapeake, Virginia, Usa 30/12/2018

From the minute I called about an early check-in I received the most exceptional service ever. Everyone especially Silver, Betty, & Antwon were the friendliest most helpful. All the staff were wonderful

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Dear Ms. Ann M. Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Winter get away"

4
User 30/12/2018

Breakfast was not a good experience. The buffet was not well stocked on a Thursday morning visit. Our family arrived to no bacon, potatoes or omelets on the buffet and a malfunctioning pancake making machine. When asked why there was so little food one of the workers kept telling us it takes time to cook it. Seems to us they should have known the number of guests in the hotel and planned accordingly. After a 25 minute wait only the bacon had been restocked and it appeared to be microwave heat and serve style. We chose to eat in local restaurants for the balance of our stay.The hotel was clean, the pool was clean and the hotel workers we very kind and pleasant.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for taking the time out of your day to write us a review. I was disappointed to find that our breakfast buffet was not well stocked on your Thursday morning visit. We like to use all our reviews as a tool to help us improve upon the service we offer our guests. This being said, we will be using your review to make sure that this doesn't happen moving forward to any other guests. I was glad to hear that you found the hotel to be clean and that you enjoyed the pool. We certainly hope that you will be returning in the very near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great Stay"

5
Brianne A, Gates, United States 28/12/2018

This was our families 5th or 6th stay at this particular Best Western and it is and has always been our families favorite. The staff are friendly and helpful. The rooms are clean and the view can't be beat. Breakfast is a variety of hot and cold items and very tasty. We will definitely be back.

"Excellent Hotel"

5
Debbie M, Dade City, Florida 18/12/2018

This is by far the BEST HOTEL on Virginia Beach. Excellent staff. I must give credit to Front desk assistance to. Silver, David And Brian. They went above and beyond my expectation's. I found myself in a hotel that I booked thru Booking.com, Only to find out the Hotel was with-out water. If you book with this location, You will be 200% satisfied. I highly recommend this hotel. If not for their outstanding service, My vacation would not have been a good experience !!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Dear Ms. Debbie, Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We hope to have you back in the very near future. I wish you a very happy and healthy holiday season and New Year. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"My new favorite hotel on the oceanfront."

5
Guide12012751257, Northern Virginia, Virginia 11/12/2018

Best value on the oceanfront, clean comfy rooms, a little small but had everything we needed and plenty of room for us, best breakfast buffet-omelets and potatoes with meats (complimentary), most helpful staff. Lobby has a wonderful fireplace and the hotel has a restaurant and lounge, so no need to go out into the cold weather. Good stay, nothing negative to say!!!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. We hope that you have a wonderful holiday season and a healthy and happy New Year! Best Regards, Jason C. General Manager

"nice beachfront hotel"

4
User 11/12/2018

well, stayed in VA beach in December, which is so off season. planned to do some surfing but it was to windy with strong currents soI had to give up this idea.the hotels is nice. best western breakfast like any other BW hotel in the USA. rooms are big, the view from the upper floors is stunning- the ocean is just infront of you.the stuff are helpful and nice. and most important- since it was winter, the price was really good.I will return, but next time October when the water are still warm and the surf is good.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Good"

5
User 30/11/2018

Pretty good place for the price. I would definitely stay here again! Clean sheets and good services. Ronda took great care of me! Thank you guys for everything!! You guys are greatttttttt. I will definitely stay here again

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review. I was so happy to hear that you enjoyed your stay with us and that you will be returning in the future. We try very hard to provide each and every guest with a clean and comfortable room coupled with superior customer service. Please feel free to contact me directly the next time your plans bring you to the oceanfront so that I might have the opportunity to personally assist you. Have a great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Angel"

4
User 30/11/2018

I enjoyed my stay.The staff was great and very friendly. I have stayed there several times and the rooms were clean and i love the Christmas decorations each year.i would recommend this hotel to friends

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Great Location"

4
User 30/11/2018

This was a great vacation over the Thanksgiving Holiday. The hotel is on the older side but I had a king ocean view room which is just what I asked for. The holiday lights were beautiful, the breakfast was fantastic and the free parking was a plus! I did have trouble with the WiFi connection but that could have been me! We had a fantastic time and would go back there again!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Amazing trip !"

5
User 28/11/2018

I loved this hotel . Me & my boyfriend stayed one night and that one night was relaxing! We stayed here . Our room had a jacuzzi which was very romantic. The hotel was on the beach front close to everything. You can walk to attractions. I will be staying here again in a few weeks ! Best place I've stayed in years ♥️ We even went horse back riding on the beach

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Kanesha, Thank you so much for this awesome review. I was so happy to hear that you enjoyed your time with us and everything that Virginia Beach has to offer. It sounds like you guys had an awesome time and even had the opportunity to go horseback riding. I hope you won't hesitate to contact me directly the next time you come our way so that I may have the opportunity to persaonally assist you. Warm Regards, Jason C. General Manager Best Western Plus Sandcastle

"Friendly & clean"

4
User 26/11/2018

I have been going to this hotel every year and the staff are very friendly and helpful. The rooms are clear. The view of the ocean is beautiful, even in November - that's when I go there. The food at the restaurant was very good also.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was excited to hear that you have stayed with us multiple times before and that you once again enjoyed your time with us. November is a wonderful time of year to visit the oceanfront because it's typically calm and collected and the weather usually hasn't gotten but so cold. I also happy to hear that you enjoyed the food in our leased restaurant. Please don't hesitate to contact me directly the next time you plan on returning for another stay so that I might have the opportunity to personally assist you. Have a wonderful day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great Location"

3
pasmit4, Parker, Colorado 19/11/2018

This is an older facility in a great location. Stayed in a king ocean view room. The view was perfect overlooking the beach and pier. The room was small and housekeeping was not up to snuff. Lights not working and while checking that found the lamps to be covered in dust. Dirty, moldy cup on the balcony table. But when I mentioned this at check-out, the manager seemed very concerned and immediately left to go look at the room. All of the staff were very friendly and tried their best to be helpful. This is a no smoking facility, but the folks next door smoked up a storm out on their balcony. That being said...the beach and ocean are at your door step and isn't that why you come to Virginia Beach??

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your review. I was happy that you enjoyed our location but I will most definelty looking into the issues you found while you were with us. Sadly guests will try to smoke on their balconies but that is actually against our hotel policy. It is a policy that is pretty difficult to enforce but we will try hard to make sure we let everyone know that it disturbs our non-smoking guests. Have a great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great Virginia Beach location"

5
User 19/11/2018

We stayed in Virginia Beach at the Bestwestern Sandcastle earlier this year, for the St Patrick's Day weekend. We loved it so much that we came back again this year. The location is right on the boardwalk and the ocean view is fantastic! Staff is friendly and helpful! We could hear the waves from our room!

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Worst hotel motel ever!!!!"

1
User 18/11/2018

STAY AWAY FROM HERE!!! I was here for my birthday on November 15th and I came across a pillow that had stains on it and the bedspread had stains and it look like somebody had white their tail on it then I brought housekeeping up and took all the sheets spread and we were up all night and the next morning I was itching real bad try to address this to the manager but they seem not to care like it was are fault so this is the worst experience for my birthday I've had don't know if I caught a disease from being here but I refuse to ever come here ever again advice other people to stay away from this place and the food here really sucks too I think prison food probably 10 times better than this nasty food they serve here specially spoiled milk this is not a hotel it's more like a nasty nasty Motel and for $140 a night is a rip off and then at the desk they offer you the 20% and return you give them a good review that sounds more like a bribery to me to get people to come in make them feel as there getting a deal at there nasty Motel so they can screw them in and rip them off because you're not getting nothing I should have brought my Preparation H I hope I didn't catch a disease from this place please God please!

941jasonc, Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Good Morning Dear Sir, We remember you very well. This review is not even close to accurate and I don't appreciate you making up stories about a hotel that takes pride in the product and service we provide our guests. Anyone that has stayed here knows that what you are saying is a the furthest thing from the truth. We treated you so very well and you do something like this? All you wanted was a free night...very sad. Respectfully, Management

"Fun getaway"

5
User 18/11/2018

My daughter and I stayed here two nights and had a lovely time. We rented a two-person bike (cheaper here than other spots) and rode up and down the boardwalk, watching the surfers and people on horses. Good selections for breakfast and we appreciated the coffee, tea and hot chocolate in the lobby during the afternoon.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Y ours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great quality service"

5
User 16/11/2018

Mrs. Betty exemplifies exceptional customer service in a quick amount of time. Would recommend to anyone. She was kind and respectful from the beginning and made sure to accommodate me in the most hospitable way possibly while ensuring that I was taken care of to the maximum capacity.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that our Ms. Betty took exceptional good care for you and that she was able to accommodate your needs. She has been working with us here for over 4 years and has proven to be a tremendous asset to the hotel. We hope that you will be returning in the near future so that we might have another opportunity to serve you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Weekend with scrapbookers"

4
User 13/11/2018

Have been here many times and for the most part, it's been a great experience. Had a problem with our shower and it was taken care of immediately. Betty at the desk was great! Breakfast this stay wasn't warm but did have a lot of variety :)

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Fun525, I would like to thank you for staying with us and I would also like to apologize for the fact that you didn't find the food on our free breakfast buffet to be warm enough to your liking. I will look into this for you so that I can ensure that the food is always hot and ready to eat for all of our valued guests such as yourself. I was glad to hear that we were able to fix your shower problem pronto, that's the type of service we try to offer so that when an issue is identified it is corrected super quick. We look forward to having you back with us very soon. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great price for a great beachfront stay"

5
Nicole S, Virginia Beach, Virginia 09/11/2018

Plenty of curbside check-in with easy access to parking garage. Friendly and helpful staff. Beautiful oceanfront view and sunrise from the 9th floor. Room was comfortable and spacious and cooled/heated quickly (in VB it is warm one minute needing the AC and cold the next needing heat). The onsite bar had heavy pours and tasty beverages on a covered patio for people watching and ocean viewing. In the morning, the provided breakfast was full of options for everyone to choose from. Thank you to the Manager Jason and staff for making the a last minute staycation with my husband such a great experience.

941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for choosing to stay with us here at the Best Western Plus Sandcastle hotel in Virginia Beach Virginia ! We were all so happy to find out that you and yours had a wonderful time with us! I hope that you will be returning in the near future so that we might have another opportunity to serve you! Please have a wonderful day and we look forward to hearing from you soon! Best Regards, Jason C. General Manager

"Weekend crop/scrapbooking"

5
User 05/11/2018

The accommodations are very nice - the shower soap and shampoo containers are a very different addition to a hotel room. Love the breakfast set-up. You're very attentive to our needs in the scrapbooking space.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We always look forward having the scrap booking folks, you are always so much fun to have here with us. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Excellent Stay"

5
User 05/11/2018

Best beds, very clean, and excellent customer service. The breakfast was great! I will be back. The view was great and the hotel is near everything. I felt very safe there and everyone who worked there was very nice.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us and we certainly hope that you will be returning in the very near future. Please don't hesitate to contact me directly the next time you have plans to come to the Virginia Beach Oceanfront. Have a great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"A jewel on the beach!"

4
Kathleen C, Burlington, Vermont 03/11/2018

What a treat to be able to stay on the beach with a beachfront room with a view. We watched the sun rise and it was stunning. The bed and room was comfortable and quiet and the breakfast was hard to beat! Lots of choices both hot and cold. I'll definitely stay again if in the area.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Kathleen C. I wanted to take this opportunity to personally thank you for your choosing to stay with Best Western Plus Sandcastle and also for taking the time out of your day to share your thoughts about your experience. I also believe that we have a little jewel at the beach located right next to the Virginia Beach Fishing pier and all the great restaurants and attractions the city has to offer. I hope you won't hesitate to contact me directly the next time you come our way so that I might have the opportunity to personally assist you with your reservations. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Beachfront Hotel"

5
Duane I, Wind Gap, Pennsylvania, United States 03/11/2018

Hotel was exceptional! Staff was incredible especially Silver! Very Clean and well taken care of. Perfect location on the beach and in town. Will be back next time in VB. Great sports bar located on the 1st floor with an ocean view.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Duane, Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We hope that you will be returning in the very near future. Have a great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Navy Reunion at Sandcastle"

5
Ben L, Beaufort, North Carolina 29/10/2018

The USS MILLS DE/DER 383 reunion was at the Sandcastle from 10/25 thru the 29th, 2018. Seventy attendees booked over 40 rooms. Our experience was outstanding! Rooms were clean and comfortable. The hospitality suite, very necessary area for reunions, was the best ever. Everyone who worked with us, from Jan Williamson, group sales manager who put together a great room package was very knowledgeable and friendly. She is a joy for the reunion planner to work with. Front desk folks, Betty, Silver, Brad and others were always friendly and knowledgeable. Shina, Tori and all in the breakfast crew made the early morning meal fun and satisfying. Maintenance men couldn't do enough for our crew, especially Antwan and David. Reunion attendees heartily recommend Sandcastle, we shared an exceptional experience there.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Ben, First and foremost it was an absolute pleasure having you and the USS MILLS DE/DER 383 Reunion here with us last week. Each and every one of my team members that had the pleasure of meeting one of your guests said you guys were so much fun to work with. I truly appreciate all the kind words and positive feedback and I thank you for sharing your experience with us. We really do try and provide superior customer service to all our valued guests and I was so happy to learn that we delivered to you and your wonderful group. Have a wonderful day and thank you once again for choosing to have your reunion with us. Your's in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Home Away from Home"

4
Travel45890338980, Chesterfield, Virginia 29/10/2018

The Best Western Plus Sandcastle Beachfront Hotel has become more like a home away from home. The staff is extremely helpful, friendly and courteous. The service has been excellent and done in a timely fashion. I especially love the beachfront, being able to watch the ocean from my balcony. The view is absolutely beautiful during the early morning just before sunrise and late evening before sunset. Although I live only an h our and a half away, this has been a perfect get away for me and I look forward to my next visit.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Excellent service."

5
User 29/10/2018

Perfect location: on the boardwalk and right next to the pier. Every staff member we met was very friendly: Betty, Sliver, and Stephanie at the front desk, Christine, Shiria, and Toya at the breakfast room, Antwan the bellhop, our cleaning lady... Breakfast: Beyond! It had everything! There was a (different) tour bus there 2 of the mornings and the only thing they couldn't keep up with was coffee. :) But even then, that was available in the lobby.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Not family friendly."

1
krkwt, Richmond, Virginia 29/10/2018

Singer in the hotel restaurant made it very clear over and over and over he does not like kids in the hotel restaurant. We where a group of twelve families having dinner while being harassed by the singer on stage repeating he doesn't like kids and that they shouldn't be there.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for what I consider to be completely unacceptable behavior by the singer in the restaurant. Sadly I do not own or operate either one of our two on-site restaurants, rather they are leased outlets. I have brought this to the attention of the owner/operator and I will make sure that this does not happen ever again. Frankly I am embarrassed that this happened and very upset it took place. Please call me at 757-428-2828 or shoot me an email at gm@bestwesternva.com so that we can discuss this matter further. I would really appreciate any more information you can convey such as the exact day and time that you were there when this incident occurred. Once again I apologize on behalf of the restaurant and will get down to the bottom of this ASAP. Sincerely, Jason C. General Manager Best Western Plus Sandcastle

"Overnight for a wedding"

5
Roadrunner4C7, Concord, Virginia 28/10/2018

Having stayed here below we selected this property after checking other hotels in the area and reading reviews. We were happy to see that the Sandcastle continues to maintain a clean and inviting hotel. The complementary breakfast was nice and enjoyable. The staff was very helpful and friendly. Clean rooms and common areas are always a plus when traveling.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Roadrunner and thank you so much for your excellent review. I can't tell you enough how happy it makes me feel when I read about a guest's good time. We try so very hard to provide each and every guest with a clean and comfortable room coupled with our offering of superior customer service. I was also very happy to hear that you enjoyed our free hot breakfast buffet. The next time you are in the area I hope that you will be returning for another visit for we would love to have you. Have a great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Only a one night stay"

4
plowery69, Colonial Heights, Virginia 25/10/2018

Great view of oceanfront. Nice Clean room. Very friendly staff. Front desk clerk helped make us a birthday banner for a a friend. Very sweet. Made it fi r a great night. Breakfast was great. Very nice to us

"Retreat Getaway"

4
Laurie B, Virginia 24/10/2018

I was at the hotel for a scrapbooking retreat so the cost was built into the total, but the view was lovely, the hotel was very clean, breakfast was great, nice location and a decent restaurant onsite.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Good Afternoon Laurie, Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Adequate room"

4
Jane R, Clemmons, North Carolina 24/10/2018

We were on a limited budge, so we got a less expensive room. It was fine. It was on the fourth floor and the outside door didn't shut and that was a concern for me, but my daughter didn't want to move, so it was fine.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Jane and thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I would also like to apologize for the issue you had with balcony door, I will make sure that is corrected immediately so that another guest isn't inconvenienced. Have a great day. Best, Jason C. General Manager Best Western Plus Sandcastle

"Excellent location and value"

4
CreekCritter, Suffolk, Virginia 24/10/2018

The location is excellent and the staff very friendly and helpful. The rooms are adequate and views from beach-side are fantastic. The breakfast was very good and there was plenty of food and choices. I would stay at this hotel again!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. The next time your plans bring you to the oceanfront in Virginia Beach I hope that you won't hesitate to contact me so that I might have the opportunity to personally assist you. Your's In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Wonderful stay!"

5
User 23/10/2018

The room was clean and nice, the halls and shared spaces were well maintained, and the breakfast offered with our stay was surprisingly good, as well. The staff were all very nice and helpful. The convenience of a fun, friendly bar downstairs was also very nice. I definitely want to come back here the next time that I come to Virginia Beach. I know there was a lot that we did not have time to explore this time around, so we will be back!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review, we are so happy that you enjoyed your time with us. We are very lucky to have a fantastic helpful staff with clean and comfortable rooms located in the heart of Virginia Beach. I was also very excited to hear that you plan on returning in the future. Please feel free to call me directly when you are ready to make reservations so that I might have the opportunity to personally assist you with your accommodations. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Best hotel"

5
dixierob1992, Charles City, Virginia 19/10/2018

Miss. Stephanie was a great help and wonderful person. She helps with everything you need great work! Coming back soon! Hey y'all go to this hotel its the best!!! You will love it there the staff is awesome and very nice! The beds are great the view is great very clean hotel!

"Another quality stay at the Best Western Plus Sandcastle Beachfront Hotel"

1
Ivian (i.c.) S, Laneview, VA, United States 19/10/2018

As one who stays at this property frequently, excellence is the expected norm. In particular, the staff is friendly, outgoing and accommodating. The rooms all overlook the Atlantic Ocean with large windows and individual balconies. Breakfast is convenient and the overall location of the hotel is a huge plus.I look forward to a return visit to this hotel.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
I think you meant to give us 5 Starts as opposed to 1 Star:) Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Great Stay"

5
447kaitlynr, Charlottesville, Virginia 16/10/2018

The staff is great and courteous. The breakfast is amazing. The pool was warm and clean. Betty and Tonya at the front desk were great during check in and out. This hotel has the perfect location near the fishing peer and not far from the Aquarium and Inlet. Will definitely stay here again in the future.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We hope that you will be returning in the very near future so that we might have another opportunity to serve you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Work"

5
mad70435, Charlotte, North Carolina 16/10/2018

Hotel was excellent, staff great. Thanks to tonya for checking us in! Breakfast was great staff was very professional and friendly. Love the room and how it is decorated and also love the beach front view

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Very nice hotel"

5
User 16/10/2018

This is a very nice hotel, staff is wonderful. Thanks Tonya, Betty and Nichole for your help. I have no complaints other than we had to leave. Breakfast, pool, rooms and parking are 5 star. Thank you for a wonderful visit.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello William, My name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach. I was so very happy to find out that you enjoyed your time with us and found our staff to be friendly and accommodating. I am very lucky to have such a wonderful group of individuals working together with me to provide our guests with superior customer service. We hope that you will be returning in the near future. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great price for beachfront!"

4
User 12/10/2018

We wanted to be right on the beach and this was the best price for location and amenities. The free breakfast was awesome, all the girls working there were helpful and pleasant; Betty, Christine, Shina, Toya and Marina. Thanks for helping start the day off right!

"Great price during off season"

5
User 12/10/2018

The hotel staff were fantastic, very friendly and helpful. Our room was very clean and comfortable, and the view from our balcony was lovely. The location is perfect for a stay on the beach. The free breakfast offered a great variety of food choices. We would definitely recommend this hotel to other travelers who want to stay on the beach.

"Nice stay!"

4
Inspire209123, Gardner, Massachusetts 10/10/2018

Awesome view! Room was comfortable. Staff was very polite and helpful. View was great (overlooks the beach). The free breakfast (included with stay) was delicious (although crowded at times) Elevators and pool could use upgrading.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review. I was very happy to hear that you found your room to be comfortable and our staff to be friendly and accommodating. We are actually going through an elevator renovation process as we speak. All three of our elevators will be basically brand new by the beginning of spring. I hope that you won't hesitate to contact me in the future should you need my assistance with making reservations or checking on rates and availability. I hope to hear from you soon. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great place to spend a week in the off season so nice."

5
Mm00se, Mechanicsville, Maryland 09/10/2018

Hotel is very nice, price we paid for the week was more than reasonable. Staff is outstanding. House keeping is superb we wanted for nothing room was well kept the whole time of our stay. have to give a special call out to the front desk staff, Tonya and Stephanie always so helpful, polite and kind always took time to great you with a smile and answer our questions weather for a good place to eat or giving us and extra blanket. Just plain great folks .

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We hope that you will be returning in the near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Best Western Plus"

4
tykiajmartin, Raleigh, North Carolina 09/10/2018

I would recommend this hotel to other guests. The interior was clean and comfortable. The check in and check out process was very quick and easy. It's a great spot located right on the beach with restaurants and a bar attached to it. I will be staying here again!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Loved it"

5
bensonearl, Williamston, North Carolina 04/10/2018

My husband and I just returned from this awesome hotel and we enjoyed it! The entire staff were nice to us especially Angie and Betty! We usually don't leave tips, but they were so nice that we left them a tip. I would recommend anyone to stay at this oceanfront hotel during their visit to Virginia Beach!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review and positive feedback. On behalf of myself and my entire staff we thank you for staying with us and are so happy that you will be recommending our hotel to those people you know and meet. I hope that you will be returning in the near future and please don't hesitate to contact me directly so that I might have the opportunity to personally assist you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Very nice hotel & staff"

5
genepine, Altoona, Pennsylvania 04/10/2018

Great oceanfront view, and convenient location central to the area attractions. Rooms are very clean and comfortable Nice breakfast each morning. I'd highly recommend this hotel to all travelers and business people

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
My name is Jason C. and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I was so happy to hear that you found your room to be clean an comfortable and that you enjoyed your free hot breakfast buffet. We would greatly appreciate you recommending our hotel to your friends and family. I hope that you have a great weekend. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Vacation"

5
dswiger052772, Clarksburg, West Virginia 04/10/2018

The best customer service in Virginia Beach. The staff is really friendly and always willing to accommodate your needs with clean rooms, free WiFi, off road parking and complementary. I would highly recommend.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Won't stay here again"

2
Thestenohead, Evington, VA 01/10/2018

Ugh, where to start? Made a reservation and while I was checking in heard them quote a room to a couple off the street at about half of what we paid. Was given a room on the 3rd floor and when I asked for a higher floor was told there were none, they were sold out...this despite the fact I had heard them tell the other couple there were rooms. Front desk clerk must not enjoy his job, not friendly at all. Had to jiggle the handle on the toilet to keep it from running every time we flushed. Water dripping from balcony above onto ours so that we couldn't lean on the rails and it was puddling on the floor of ours and it actually dripped into the drink my friend had in her hand. Arrived at breakfast the next day to empty bins where there was supposed to be food and no coffee. None. Machine was broken, and they still had not gotten any coffee by the time we left. Was told to get coffee in the lobby and it was undrinkable. Ended up going down the street to a coffee shop. Pool was supposedly heated. It was ice cold, and was one of the reasons we chose this over different properties. I've stayed at many places up and down the Oceanfront in VA Beach and this ranks as one of the worst. We had the do not disturb sign on the door the day of check-out and yet the staff knocked on the door wanting to know if we were done yet. Only way I would stay here again is if it was free.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for not exceeding your expectations. I can assure you that what you've described is not how we tend to operate our hotel. We like to use all of our reviews, the good and the occasional bad, as a tool to help us improve upon the service and product we offer our valued guests. I will be sure to speak with our Food and Beverage Department about your issues with breakfast, I have already spoken to my engineers about the pool temp. which is held at 85 degrees. Regarding the rate parity concern, often times individuals may get a cheaper rate if they book on the same day at the hotel level. My front desk would have given you the same rate as what you over heard them quote unless you booked through a third part travel agency. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Neptune Festival, Virginia Beach"

5
User 01/10/2018

Employees were very kind and helpful. We were asked several times if we were having a good time, if there was anything we needed or if they could help in anyway. Employees were happy and smiling. Breakfast was great. Ocean front view was wonderful. Parking was easy.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for your review and for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. I hope that you will be returning in the near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Weekend"

5
User 27/09/2018

My room was on 3rd floor, beach was visible and the weather was great for sitting on the balcony. I was greeted by people willing to help me with my stay. The staff was well mannered and very friendly.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Micheal and thank you so much for taking the time out of your day to share your thoughts about your recent trip to Virginia Beach and the Best Western Plus Sandcastle. I was very happy to hear that you enjoyed your time with us and found our staff to be friendly and accommodating. We try very hard to treat each and every guest like apart of our extended family. We want every one that walks through our doors to feel welcome and to really enjoy their time with us. I hope that you will be back in the very near future. Have a great weekend. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Mediocre"

3
joanyd86, Oak Ridge, New Jersey 25/09/2018

This hotel was just okay; although, the location is excellent. Other than the staff who were friendly, courteous and professional, nothing really "wowed" me about the hotel. It is older; however, apparently our room had been updated. The room would pass for cleanliness, but certainly not "sparkling clean." Breakfast was mediocre. In all honesty, other than the location, nothing would really call me back. Sorry.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to take this opportunity to apologize for not exceeding your expectations. I do however appreciate your kind remarks about our friendly and courteous staff. We will be going through a renevoation this fall and I believe the issues you brought up will be addressed. I do hope that you will consider returning next year just so you can see the difference. Have a great day! Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Excellent Staff, rooms, food, and location"

5
j0hnandbren, Raleigh, North Carolina 25/09/2018

We have gone here for the past 8 years and have always been very satisfied with the staff, cleanliness of the rooms, amenities, and food. The location is great as it is right in the middle of the Virginia Beach boardwalk, and many restaurants and entertainment. It is right by the Fishing Pier and the fishing is great. Private balcony overlooking the ocean, spectacular views.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Good hotel"

5
User 25/09/2018

Good place to stay. Wonderful breakfast! Wonderful view of the ocean and boardwalk. Love the balcony to sit and watch the ocean! Watched the ocean while you excerize on the equipment if you wish too. Great time here.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello James, Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager

"Weekend"

5
User 25/09/2018

I came to Va. Beach to celebrate my birthday. This was my 2nd year and I enjoy the hotel location and will use it again. The food was good, breakfast, i attended Ocean 14 restaurant and the live band was also nice.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Fisherman 27103"

5
robld83, Winston Salem, North Carolina 20/09/2018

My wife and I was there last year in Aug. this is a VERY NICE hotel the beds are comfy and the staff is amazingly friendly and very helpful. The breakfast was outstanding and they're always ready to clean your room if needed. The oceanfront room that we had was awesome. We love Va. Beach and this hotel and it goes without saying it's right at my favorite pier!! Just all in all a very good place to visit, DEFINITELY would recommend this hotel!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager

"Great view!"

4
User 20/09/2018

We really enjoyed our time here and are planning to book our third stay. The location and view are great. The staff members are really nice and helpful. The breakfast buffet was good and included a variety of fruits and yogurt, pancakes or waffles with fruit toppings, bacon or sausage, and a made to order omelet bar.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for taking the time out of your busy day to share your thoughts regarding your most recent trip to The Best Western Plus Sandcastle. I was so pleased that you enjoyed your time with us. I am very lucky to have a very kind group of individuals working with me to help provide our guests with superior customer service. We hope that you will be returning in the very near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great views, convenient location."

4
vlmccrac, Virginia Beach, Virginia 19/09/2018

We loved our oceanfront view. The staff was friendly and our room was very clean with plenty of fresh towels. TripAdvisor description says there is a hot tub-there is NOT. That's a kiddie pool in the pictures. Breakfast was decent, nothing fancy. Staff kept the buffet full even when it was busy. Would stay here again.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great stay!"

5
User 19/09/2018

Took a king bed room on the 9th floor. Very nice view overlooking the VB Fishing Pier. Would stay again!Liked the hot breakfast buffet here. Front geek staff very helpful! Two restaurants in the building.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"King Bed - Second Floor - Perfect!!!"

5
taraestes4, Woodbridge, Virginia 18/09/2018

This is the 2nd time we have stayed at this location and we have enjoyed the experience both times. The location is perfect, we had a room with a king size bed and there was ample space for two adults and a toddler in the room without being crowded. The oceanfront view is beautiful, to the left is the pier. We liked staying on the second floor do to the convenience. The breakfast area, laundry room, ice machine, gym, and garage parking are all located on the second deck. There is also a convenient store on the main level, its overpriced, of course, but serves its purpose. :-) My only complaint about the room is that the refrigerator did not have a freezer. We typically freeze ice-packs for the beach cooler. We did not reach out to the front desk regarding this, so I'm not sure if there were other options. The first time we stayed there the fridge did have a freezer, so I guess it's no consistent among all rooms. The staff was friendly and we received the floor we requested on Labor Day weekend. We will definitely return to the same location.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Needs Attention - Some Good Points"

3
Colin L, Leeds, United Kingdom 13/09/2018

The plus points are the comfortable beds, better than average breakfasts and the friendly and helpful staff. The negatives are the small rooms and the delapidated decor. Needs an uplift. Nice and quiet and clean.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you very much for your review. I appreciate you taking the time out of your busy day to share your thoughts with us. I apologize that we didn't exceed your expectations. We will be going through a renovation this fall that will be addressing some of the issues you've mentioned so I hope that you will think about returning next year so you can see what we've accomplished. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"5 Days Of Fun"

5
masonwyatt12, Stanardsville, Virginia 13/09/2018

This is our fourth year in a row staying at the same Hotel. We will continue to stay at this same location for many reasons. We have a five-year-old sign and there are lots of fun things close by for him to do aside from walking right onto the beach. There's an arcade across the street, and a little Carnival the next block down, good ice cream on either block each side of the hotel. It's always clean and the staff is really really friendly. The included breakfast is also pretty good. The first year we had a problem with our air conditioning in the middle of the night and the maintenance guys came up and put a new one in to make it right. I would highly recommend this place to anyone especially if you have kids. They also have a little kitty pool if your little one doesn't want to get in the big pool.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Location is the best"

5
User 12/09/2018

The location on the boardwalk meant we could right out to the beach or along the boardwalk to a large selection of restaurants. The staff were helpful and friendly and the rooms were clean. We had a private balcony from which to view the ocean when we wanted. The pool was nice and breakfast is included. A good place for a beach vacation.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Weekend getaway"

3
Glenice H, Glen Allen, United States 12/09/2018

Nice hotel for the beach - very clean for the most part - mattresses was worn and lumpy. Balcony door did not lock.Staff was pleasant and friendly - breakfast was good. Housekeeping was good.Location is great!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so very much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. We like to use all of our reviews as a way to help improve upon the service and product we offer our valued guests. That being said, I will research which room you were in and make sure that we change out the mattress and fix the balcony door lock. Thank you so much for making us aware of this we really appreciate it. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Oceanfront hotel"

3
Sharon Kimmel W, Altoona, Pennsylvania, United States 12/09/2018

The place needs some updating and painting in the rooms. They have a parking garage on site but make sure your vehicle isn't to tall. You will get caught on the beams and more than likely not be able to get up the ramps. The beds were ok nothing to brag about and the water pressure in the shower was good. Our tub in the shower was not draining properly and the shower curtain would not stay closed it wasn't wide enough. The shower head for the shower is not tall people friendly so as long as you are short you are safe. I would have to say about the only great thing about this hotel was that it was oceanfront. They do have a complimentary break at the hotel which consisted of scrambled eggs, omelets, bacon, waffles, pancakes, fried potatoes, danishes, coffee, juice, yogurts, etc.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for not exceeding your expectations. We will be going through a renovation this fall that will remedy most of the issues you encountered. This being said, I hope that you will consider returning next year so you can see what changes we've made. I'd welcome you to call me directly so that I might have the opportunity to personally assist you with your reservations and offer you a discounted rate. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Everything you want"

5
mikehampto, Louisville, Kentucky 05/09/2018

If you want it it's here. Restaurants, a pier, bar, live music, a store to buy beer and whatever else you want. The staff are nice and ready to help. One cleaning a room saw me coming out of my room and called for the elevator so I didn't have to wait.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a fantastic review, thank you so much for sharing with us and the rest of the on-line community. I was so very happy to hear that you enjoyed your time with us and we hope that you plan on making a return trip in the near future. Please feel free to contact me via telephone or by email when you are ready to make reservations for I would enjoy the opportunity to personally assist you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Location's the best feature"

2
David V, Livonia, Michigan 05/09/2018

The location cannot be beat at this hotel: smack dab in the middle of everything along the ocean coast. That's this hotel's best quality. The room itself was a little out-of-date and smelled of cleaning products when we first came in. We got used to it, but the room had plenty of issues, including the fridge ringing in the morning (which woke me up), the A/C unit being unusually loud and hard to sleep with while on and the smoke detector chirping at 3 a.m., waking us up our last night there. It was obnoxious and the biggest reason this rating dropped to a 2. That being said, the employees were wonderful and helpful, assisting us whenever we called on them. They made the experience much better and they were excellent at their jobs. This is an OK place to stay if you're hitting the beach and, judging by the looks of many of the other hotels in this area, par for the course. Not a bad place completely, just hoped the room infrastructure was better.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I would also like to apologize for not exceeding your expectations and for the issues you had regarding the loud A/C unit and the smoke detector noises. I will make sure that these issues are taken care of immediately. I do appreciate your kind words regarding our associates...I am very lucky to have a very kind and hard working group of individuals helping me please our valued guests. We will be going through a renovation process this fall so I hope you will think about returning to see the changes we plan on making. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Good value"

3
User 05/09/2018

This was a first time stay for us at any Best Western. The price was right and through Travelzoo. It appears that the rooms have been renovated. Our room was clean with a king size bed, mini refrigerator, microwave and private balcony. There was no built in closet but there was a small add on freestanding closet with an ironing board and hair dryer. All rooms are smoke free and have a private balcony with a resin table and two resin chairs. The lobby is clean, updated and has free coffee. There are couple of on site restaurants. The staff is courteous and helpful. I was. The hotel is behind the fishing pier with a great view and has pool, gift shop, bike rentals, free breakfast, a business center and a fitness center. We slept with the balcony door open last night to listen to the waves. We were disappointed with the bathroom because It was tiny and no sink in the bathroom (Room 912). I believe most rooms have this same set up. The garage is attached to the hotel and has access on 3 or floor levels.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy that you enjoyed your time with us and we really do appreciate all the great positive feedback. We will be going through a renovation this fall that will be addressing the concerns you expressed regarding the small bathrooms. I sure hope that you will be returning so that we can have another opportunity to serve you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Family Beach Vacation"

5
zirchetm, Minster, Ohio 03/09/2018

We really enjoyed our stay at the Best Western. Breakfast was wonderful, including all of the breakfast staff and omelet makers. Cleaning staff was great. Room has a full size fridge with plenty of room for us to have dinner in the room. Highly recommended.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so very much for taking the time out of your busy day to share your thoughts with us regarding your most recent trip to Virginia Beach and The Best Western Plus Sandcastle Hotel. It certainly sounds like you enjoyed your time with us which makes us all so very happy and proud. We try very hard to provide our guests with superior customer service, clean and comfortable accommodations and a wonderful free full hot breakfast buffet. We hope that you will be returning in the near future. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Ms"

4
User 02/09/2018

The location of the hotel is perfect, near shops, restaurants and the fun park! The room was comfortable. It has very nice view from the balcony, the staff is friendly and helpful, the breakfast is good!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Best Western Plus Sandcastle"

5
jorgeluisjr, Newark, New Jersey 31/08/2018

Angie and Tonya are the best. I walked in to the Sandcastle Western plus without a reservation on a very busy and holiday weekend and they went above and beyond to find us a room at a good price. Angie you are the best.

"Nice experience"

5
dimovbl, Washington DC, District of Columbia 31/08/2018

Great location with beautiful views. The customer service is very helpful and polite. Tanya at the front desk was extremely helpful with additional requests we had. I would definitely recommend this hotel.

"Fam"

5
User 30/08/2018

Shina toya give exelent service everybody in the hotel thanks for everything and we hope everybody come to this hotel every time ???????????? the main enter is very clean and everything is wonderful thanks ?? again

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Balcony on the beach!"

4
User 30/08/2018

Although we asked for a room higher up when booking and were instead placed on the first floor (an odd half-floor only accessible by freight elevator or stairs), we loved this hotel. The staff were so friendly and helpful and allowed us to park in their ample parking garage until 3 p.m. the day we checked out. All rooms have a partial or full ocean view with a balcony, just steps from the boardwalk. The breakfast was a full hot buffet with just about everything you could want - and a view of the ocean. If I come back this way again, I'd definitely choose this hotel.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was sorry to hear that we were unable to get you up on a higher floor, seems that everybody wants to be up high for obvious reasons, hopefully we can get you up there next time. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"A very pleasant stay."

5
DRSAM777, New York City, New York 29/08/2018

The Insects kept coming in the moment we opened the door to balcony, which is not the hotel's fault. The parking spaces seemed limited. A direct view of sunrise. Not much weight equipments in the gym. Overall a pleasant stay.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We will actually be going through a big renovation which will alleviate some of the issues you were concerned about regarding the parking and gym. We certainly hope that you will return to see the difference next year. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Review"

5
User 24/08/2018

Our visit was off to a rough start as we were told we get oceanfront and we ended up on the roof room which we were not happy but the manager made it right and we got an Oceanfront with a balcony which we are very happy with!!! I do want to also give a great review for one of the help his name is David and he went above and beyond to make sure our stay was a great one he is a great kid and so willing to help anyway he could you need more people like him here he was awesome!!! Although our first night was very disappointing the manger did try to make it right and so for that we would definitely come back!!!

"Reservations"

5
dsnow58, Orange, Virginia 24/08/2018

When calling the hotel Tonya and Ms. Angie did a great job setting up my reservations. I was very pleased and all my questions were answered. They were very kind and helpful. They have a wonderful staff here.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Good place"

4
willys101, Newark, Delaware 23/08/2018

Nice place ...room service staff friendly . Close proximity to the ocean . Clean facilities and real good breakfast . If you are lucky you may see dolphins from the breakfast spot. I could recommend place .

"VA Beach was an ocean, our hotel room, an inlet."

3
User 23/08/2018

While the view was lovely and the room clean and comfortable, the bathroom did not have much room for toiletries. i would not recommend a family stay here or a longer than 2 day stay only because of the lack of personal space in the bathroom.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your candid review. I appreciate you taking the time out of your day to share your thoughts with us. I wanted to let you know that we will be going through numerous renovations this fall and a big part of it will be re-doing our bathrooms. I hope that you will return next year so you can see what we've done. Have a great day and thank you again for choosing Best Western Plus Sandcastle. Best Regards, Jason C. General Manager

"Family Vacation"

5
User 23/08/2018

The Best Western Sandcastle was a great place to stay with my family. The breakfast was delicious and it's included! Everyone in the hotel was really friendly especially Tonya! She booked our reservation and was a pleasure to speak with! Definitely will be staying here every year I go down the VA Beach!!!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your kind review. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We take pride in providing our guests with clean and comfortable rooms paired with superior customer service. We hope that the next time your plans bring you the Virginia Beach Oceanfront we will be lucky enough to have another opportunity to serve you. Have a great day and we hope to hear from you soon. Best Regards, Jason C. General Manager

"Go somewhere else!!"

1
User 16/08/2018

Don't stay here! Very slow check in. Rooms dirty. Shower curtain ready to fall off. Food awful. Microwave broke. Rooms needed repairs. TV Controller broke. AC or very cold or had to shut off. No hair dryer, took over hour to get one. Place unattractive. Only there for 2 nights and couldn't wait to get out out of there. Breakfast was buffet was cold. Omelets were watered down eggs with over fried veggies. Yuck! Go somewhere else!

"Not for me"

2
Francesca S, Orlando, Florida 15/08/2018

Awesome free breakfast that was decent. Rooms are dirty. Workers are nice. Close to everything on the bordwalk. Room doors didnt open or close properly. Shower curtain nasty. Hallways dripping water. .

"Great hotel stay!"

5
rozasledge, Potomac Falls, Virginia 15/08/2018

Great place to stay with very friendly and welcoming staff! The room was clean and bed was comfy. Amazing breakfast with plenty of choices. We'll definitely be staying here again! Special THANKS to Angie and Toya for making our stay much more memorable! Thanks ladies!

"Boston"

4
User 15/08/2018

Traveled from Boston to Virginia Beach and location of hotel was great. Provided great breakfast with numerous selections and great staff for help if needed. Boardwalk offered lots of dining to pick from and great for walking in mornings.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Nice"

5
tesmith28, Callao, Virginia 14/08/2018

i have always stayed here for many years. I would continue to and recommend this hotel to everyone.everything was excellent. The hospital was excellent. I'm looking forward to coming back again real soon.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Would go back"

4
pattybrooks612, Akron, Ohio 10/08/2018

The hot complimentary breakfast is the best I've had from hotels offering that amenity. The rooms were clean and I really loved the walk in shower in our room. The ocean view was spectacular. The elevators were slow .

"Excellentt"

5
carnavales2018, Dumfries, Virginia 02/08/2018

The personnel in the front desk and the cleaning personnel ( maid) were awesome.We enjoyed our stay and we are going back again. :)There plenty of stores and restaurants around. Fast check are fast and the breakfast has a little if everything for the family.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Decent stay for the $$$"

4
Thepuzzler74, Columbia, Maryland 02/08/2018

This was our 1st time in 5yrs to come to VA beach. We were pleasantly surprised that it wasn't as crowded as Rehobeth. Besides the slow elevators and raudy bunch at the patio restsurant we enjoyed our stay. We were on the 6th flr and it was quiet even though our room was near the elevator. They have a small but decent fitnesd center and convenience store for drinks or things you may have forgotten. The chicken place next door was yummy. Staff was very friendly and the beds were comfortable.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
My name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take this opportunity to thank you for choosing Best Western and for your candid review. I was sorry to hear that there were some patrons at our leased restaurant that were apparently getting a little too excited and I will address that with the owner operator. I was glad to hear that you found the hospitality our team provided to you was friendly and accommodating. We hope you will be returning in the near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Best Western Plus"

5
Buzymom2008, Dublin, Ohio 02/08/2018

We enjoyed our stay. The staff was excellent, especially Sharia and Miracle, who were very helpful and got us a great deal. We had a beachfront room, and each morning started our day off with a wonderful breakfast. Absolutely loved being able to sit out on the balcony overlooking the ocean. Our room was very clean. Definitely, would stay here again.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. We were all so very pleased to find out that you enjoyed your time with us and found the customer service we provide to our guests to be top-notch. We are very lucky to have the perfect location at the boardwalk right next to the Virginia Beach Fishing Pier. We also take pride in providing our guests with clean and comfortable rooms. We look forward to having you back in the future. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"My vist here was outstanding and we loved the breakfast. The view of the best was amazing."

5
User 02/08/2018

Everything was outstanding here and the view of the beach from the hotel is great. There are stores all around the hotel so if you ever need anything there are places to access easily. i would like to take caroline and miracle for an amazing stay. They made it easy to check in and get settled in.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great place to stay "

5
User 02/08/2018

This is a very nice place to stay right on the beach! It's convenient to everything. They serve breakfast every morning with something for everyone. Checking in was so fast and easy thanks to Miracle and Caroline, they were so helpful! I will definitely be staying here again! ??

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Not What I Was Expecting"

3
jillo1013, Mooresville, North Carolina 27/07/2018

After making my hotel reservations based on reviews, personally I was disappointed in this Best Western. Biggest expectation was overall cleanliness and modernization. It just felt mediocre, and it didn't help that the halls were dark and narrow. While staff was nice and responsive to maintenance, in our king room, the bathroom was small, a wardrobe took up room and there was no comfortable seating. Positives, the parking garage is a plus and the breakfast had a good selection of food. Views from the balcony are excellent, overlooking the boardwalk.

"Wonderful Stay"

5
gagaof3judy, Richmond, Virginia 26/07/2018

Employees were very nice and very informative and very courteours Great Room. Good Breakfast. Wonderful view. Parking was free. Free juice and coffee in lobby. The room was clean and well taken care of.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great hotel, wonderful staff"

5
ghopkins300, Greensboro, North Carolina 26/07/2018

Balcony view of the beach is awesome. Breakfast was A-1. So many options. Parking was free. Hotel discounts on two restaurants. Walking distance to everything. Staff was courteous, friendly and very helpful.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Va Beach"

5
849sallyr, Beaver, Pennsylvania 25/07/2018

Good breakfast. Free coffee in lobby. Indoor pool and hot tub. Workout room had view of ocean. Bathroom was small. Nice gift shop. Great to have car parked in onsite parking garage. Pleasant staff! Easy checking.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"excellent stay"

5
devans220, Beavercreek, Ohio 25/07/2018

breakfast was wonder, staff at the front desk was knowledgeable, friendly. The room was clean. We enjoyed our stay. Having two restaurants at the hotel made it convenient for dinner. Was a great choice.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I greatly appreciate all the positive feedback and was so happy to hear that you enjoyed your time with us. I hope that in the future you will be returning for another stay with us. We would welcome you back in with open arms. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"excellent"

5
shaw1718, Henrico, Virginia 20/07/2018

excellent location and hotel, very clean and staff friendly and helpful. location to restaurants and beach is great. lots of things to do, beach and boardwalk is beautiful. Cant wait to come back and visit.

"Was business and pleasure."

5
User 19/07/2018

The room was very clean and plenty of space. The room was equip with a microwave and small refrigerator. Excellent view of the ocean and fishing pier. Staff was very friendly. The only short coming was there was not an ice machine on each floor..on second and 4th floor. And the air condition drained on to the balcony. Therefore one cold not go out without shoe.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for taking the time out of your day to share your thoughts about your stay here at The Best Western Plus Sandcastle. I was happy to hear that you enjoyed your time with us. I would like to apologize for the inconvience regarding the water drip from the A/C unit on your balcony and the for not having an ice machine on every floor. Hopefully you will still be returning in the future for another stay with us. Have a wonderful day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great location in Virginia beach"

5
jpar1020, Hastings, Pennsylvania 19/07/2018

We had a mini vacation and chose this hotel based on trip advisor ratings and past experiences using best western hotels. This hotel has all ocean view rooms. We had the king bedroom which was plenty big for 2 people. The bed was comfy. Lots of fresh towels daily. Breakfast from 7-10, cafeteria style. Cold and hot items there, variety of drinks, yogurt and muffins. If you leave hungry, you have a picky palate. Receptionists are friendly and willing to help as well as most of the staff we met. Easy access to beach. Enjoyable time and we will be back!!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for taking the time out of your day to share your thoughts with us about your trip to The Best Western Plus Sandcastle. We were all so very happy to hear that you enjoyed your time with us. We hope that you will be returning in the near future so that we might have another opportunity to serve you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Customer Service"

5
adavis021384, Charlottesville, Virginia 19/07/2018

My husband called just days before our stay in hopes of finding a room. Tonya took his name and number and called back within minutes with a room and a very reasonable rate compared to other nearby hotels. She was very helpful over the phone and the reservation process was super easy. We have stayed in the Best Western many years before and had a great experience and were glad to be able to stay again.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take a moment to thank you for your review. Our commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Amazing!!"

5
User 19/07/2018

The hotel was so great!! Right on the ocean nice clean rooms and staff was so helpful!! Tonya was amazing and made sure I had the best stay!! Thanks so much!! The location was also great it was smack in the middle of everything and they had a free delicious breakfast buffet

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. Again I thank you for choosing Best Western and hope that you will be returning in the very near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"staff saves vacation"

5
linemanbear, Knoxville, Tennessee 12/07/2018

I'm a single dad so trips with my daughter means the world to me .at the first of June I took vacation I booked this room through a travel agent I should have done it my self . when I got to the room I found out that the ocean front room I thought I would have was a very small room that look at the next door motel and some sand on the beach . the look on my daughters face broke my heart but she told me it was alright and we would find a way through it . I could not stand not try to make thing better .I went down stairs and talked to the nicest most helpful ladies ever Betty and Sharia I told them my story and they did every thing in their power to make my trip better for me and my daughter it took a day or two but they got me into a ocean front room much bigger and better. Everyone that worked there was super helpful even the nice lady that cleaned the room she had pride in her work and you could tell it .yes if you look hard enough you could find things wrong with everything like the pool could be cleaner or the elevator was down one day but they was also good thing like the best place ever to eat is in the motel oceans 14 great food also a very good location on the beach but the very best thing about the whole place is the people that work there they seem to care if you are having a good time . very helpful if something goes wrong just talk to them ( not at them I don't believe anyone would like being talk down to) they will be more than happy to help

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
This is one of my most favorite reviews to date, thank you so much for sharing this wonderful story with us. I was so very happy to hear that you had a wonderful time here with your daughter and that my team was able to save your vacation. We really appreciate the positive feedback and would welcome you back with open arms. Please feel free to contact me directly the next time you and your daughter get a chance to get away, I would really enjoy the opportunity to personally assist you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Hotel"

5
User 11/07/2018

Great hotel; nice people skills in the hotel and great help by Tania who booked us a room.great view! Clean rooms and bathroom. I loved the hotel because it was in a great spot near the beach and attractions

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for taking the time out of your day to share your thoughts with us about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us. We are very lucky to have maybe one of the best locations at the oceanfront directly next to the VB Fishing Pier. We hope that the next time your plans bring you to the area you will be returning for another stay with us. Have a great day. Jason C. General Manager Best Western Plus Sandcastle

"Great Customer Service!"

4
rykelkane, Winchester, Virginia 11/07/2018

We stayed here for 2 nights and it was great. The location is exactly right where you would want to be- a short distance from the beach that made it very accessible for a family of 5 with 3 small children. We ran into a minor problem with our air conditioner. As soon as I made the complaint a maintenance person was up to our room immediately and put in a new system that worked great. Paul (maintenance) was extremely helpful and friendly. He was super helpful in telling us about the hotel and where to go outside since we had never been before. There is a handicap accessible ramp onto the beach a short distance away and a store on the ground level in case you forget anything which was very convenient and reasonably priced. The room itself was comfortable for us. We did not spend much time in the room but it was always clean when we came back. Steve and David came to check on our air conditioner the next day to make sure it was working properly which we appreciated. Overall, it was a great stay for the price. We will definitely be back.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. I would like to thank you for sharing your thoughts with us and we look forward to your return. Yours in Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Good hotel"

5
tashiaabbott, Veneta, Oregon 10/07/2018

Good hotel for families, great location and breakfast. Only down fall is it's not very handicapped accessible. The door ways into the rooms have a couple inch raise making it impossible for a motorized wheel chair to go onto.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for taking the time out of your busy day to share your thoughts regarding your most recent trip to Virginia Beach and the Best Western Plus Sandcastle. I would like to say that I was sorry to hear that you had a hard time from a handicap perspective and I will look into ways that we may somehow make the hotel more accessible. I do hope that you will still be returning in the future for another stay with us. Have a great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Girls Trip 2018"

5
mjennings1984, Richmond, Virginia 10/07/2018

Upon our arrival for the trip which was June 21-23, Mr. Antwan greeted us and provided great service. He provided impeccable service throughout our stay. He was friendly, personable, and accommodating.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a great review thank you so much for sharing. Twan is one heck of an employee and just all around great guy. I was so glad to hear that he provided you with superior customer service. I hope the "Girls" will be returning in the near future to hang out with us again. Please don't hesitate to contact me directly so that I might be able to personally assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"BestWestern Plus Sandcastle !"

4
russellcrosby92, Taylorsville, Mississippi 05/07/2018

I took a last minute trip for the fourth and ended up booking a room here. The location of the place is great with an amazing view. The rooms are very clean and neat. The staff is very friendly and helped with anything we needed.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to thank you for the positive feedback and for taking the time out of your day to share your thoughts with us. We are trying to become ranked #1 on Trip Advisor and we are only 4 spots away as we speak. Thank you so much for staying with us and don't hesitate to contact me directly if I may be of any service to you in the future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Beach Front!"

4
User 04/07/2018

What do you say about a beach front hotel but WOW! The views were amazing! And the staff was super friendly. Sharia checked us in and then checked how things were going each day when she saw us, always with a smile on her face. All the front desk staff were helpful and friendly both Betty and Angie. Also, Michelle, the housekeeper was super wonderful! Need an extra towel? Just ask her and it would appear! Just like magic! Plus, she kept the room super clean. It really, made our stay.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Kathleen, Thank you so much for your kind review, we really appreciate you taking the time out of your day to share your thoughts with us. I am very lucky to have a fantastic group of individuals working with me to help provide our valued guests with the service they deserve and expect from a Best Western property. We hope that you will be returning in the future so that we might have another opportunity to serve you. Have a great weekend, Jason C. General Manager Best Western Plus Sandcastle

"Fantastic View! Great Breakfast;)"

4
Tyler1219, Keymar, Maryland 03/07/2018

Room was updated and the view was fantastic, although the mattresses were EXTREMELY hard and uncomfortable for us which was a huge disappointment. The buffet breakfast was much better than we expected,food was delicious. Indoor pool was a nice ammentity,however,could have been a bit cleaner. Parking was extremely tight,but appreciated that it was in the building which was very convient vs walking a mile to get to your vehicle. The front staff were very pleasant and helpful, but did not appreciate being harassed by the "time share" staff every time we walked in the building. We visit Virginia Beach every year with all our family, which is 10-12 people and overall this hotel accommodated our needs quite well. We will definitely chose this hotel again in the future;)

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company's core values. We will work on the things we need to improve upon that you've mentioned and will make sure that your next stay with us is perfect. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Brian Lowry"

5
dmgddbz, Front Royal, Virginia 03/07/2018

Acomidations were great rooms were spacious and cozy loved the beach view resturaunt was good all the employees were helpful and friendly great time will definitely plan all va vacations with you guys I especially love that you have combination vehicle parking

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hey Brian, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. Thank you so much for all the positive feedback and fantastic review. I can't tell you how much my team and I appreciate it. We look forward to having you back with us in the very near future so that we might have another opportunity to serve you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Friendly staff. Awesome view."

4
nancyluz1964, Woodbury, New Jersey 03/07/2018

the staff was friendly. The room was clean, except the vent above the bathroom, I actually had to dust it off. The pool area needed some attention. We stayed there 3 days and the pool area hasn't been cleaned, the ladder to the pool is dangerous. The outside of the pool is in need of some umbrellas. But beside those things the stay was great. the hotel itself was clean. I would stay there again.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your candid review! I was sorry to hear about some of the inconveniences you experienced but was glad to hear that you found the hotel itself to be clean and comfortable. I was also very happy to hear that you would stay here again with us. The next time your plans bring you to Virginia Beach please contact me directly so that I can personally assist you with your reservations and offer you our repeat guest discount and to make sure that you don't run into any issues whatsoever. Have a very Happy and Safe 4th of July Weekend. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Stay"

5
447kaitlynr, Charlottesville, Virginia 22/06/2018

Betty and Sharia did a great job helping up be accommodated on the desired floor. The staff was great every morning at breakfast. It was great food and was very fresh. They did a great job checking in and refreshing the room when needed. Very close to many attractions. Would definitely recommend.

"Excellent Staff"

5
User 22/06/2018

Kudos to breakfast staff. Shina, Sheca, Charlena and Toya. They were very efficient and made sure everyone was taken care of. Best food and service I had ever experienced in a hotel. Hotel was clean and housekeeping was great.

"Vacasion"

5
User 22/06/2018

The hotel was very good service i was like.my family enjoy everything the costumer service was doing good i like this was so good People is nice the room was very clean and nice thanks for good service

"Excellent staff"

5
savoyzak, Salisbury, Maryland 22/06/2018

At check-in Sharia was amazing, very upbeat, friendly and informative! The location was perfect, the hotel was clean, and the breakfast exceeded our expectations. Unfortunately we booked this hotel in large part because of the indoor pool, which after the first day we realized was too deep for our son to swim in. We talked to the ladies at the front deck the following day, Betty, Angie, and Shiela, who graciously let us cancel the following night to switch hotels without penalty. Highly recommend this hotel!

"Beautiful beaches"

4
bhoma250, Philadelphia, Pennsylvania 21/06/2018

Hotel was clean, very quiet even with full occupancy. Staff were pleasant and efficient. Kudos to Sharia and Betty for quick service checking in and checking out.. Housekeeping staff were very eager to help make our stay enjoyable. The free breakfast had many choices and the omelet station was very popular. Shout out to Ashley, Shannon and Toya quick service at the breakfasts.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you for your great review and positive feedback. I was so happy to hear that you enjoyed your time with us and found our staff memebers to be friendly and accommodating. I was also glad to hear that you found the hotel to be clean and comfortable. We hope that you find yourself back with us in the very near future. Have a great day. Best Regards, Jason C. General Manager

"Best hotel!"

5
User 15/06/2018

We had an amazing experience with this hotel. They were kind & very accommodating! Also very clean rooms!! Staying again in 2 weeks! Can't wait! Shelia just booked our most recent reservation! She was great! Thank you!

"Great check in service looking forward to staying"

5
User 15/06/2018

My family was in town for the weekend for a High school graduation . Sheila helped us out with our rooms and Greated us as we arrived. We are looking forward to staying the weekend here at Best western Plus.

"Always enjoy staying at the Sandcastle. Personnel are friendly and helpful."

4
kenandruthchun, Manassas, Virginia 15/06/2018

Found the rooms to be very clean. Enjoy the coffee and ice water in the lobby. The pool is very clean and towels are well stocked. There is also a shower to get the last of the sand off before jumping in.

"Family Vacation"

5
sarahbug9836, Beverly, West Virginia 15/06/2018

We have stayed at the Sandcastle many times we have been to the beach and we keep going back. Helpful, friendly staff, rooms are always clean and served hot breakfast in the morning. Definitely will be visiting again for years to come!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
This is what we love to hear so thank you so much. It is always wonderful to hear from our repeat guests. We are very lucky to have a great group of individuals working here that truly love taking care of the guest. We realize there are alot of place for you to choose to stay and so we thank you for staying with us yet again. We look forward to having you back next year. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Peaceful view of Pier, Boardwalk and Beach!"

5
taraestes4, Woodbridge, Virginia 14/06/2018

Loved the fact that the parking was the same as our floor, 4th level. Laundry room was a plus, we have a toddler. Breakfast was pretty good, especially considering it was free. AC worked perfectly! The staff were super friendly, the hotel was clean, along with the rooms. The Pharmacopia lotion and soap smelled delightful! The only annoyance was the iron, it was strapped to the ironing board which made is difficult to easily iron clothes, also they didn't offer luggage racks? There was closet, drawers and what not, but typically we live out of our suitcases while on vacation. Overall it was a fantastic experience! I highly recommend.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your review, we really appreciate all the positive feedback. I would like to apologize for the iron situation and the lack of luggage rack. We are going to be doing some major renovations this fall which will include correcting any current issues that our guests run into from time to time. I was glad to hear that you enjoyed the new Pharmacopia product that Best Western Plus recently put into place. Please don't hesitate to contact me directly when you are ready to book your next set of rooms so that I might have the opportunity to personally assist you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Nice stay"

4
claremcquay, Forest Hill, Maryland 08/06/2018

We enjoyed the hotel and restaurant very much --- it was in a perfect location on the boardwalk. The views from our balcony were awesome! Very clean and friendly staff! We will definitely stay here again when visiting Virginia Beach!

"Great hotel"

5
User 08/06/2018

Perfect place for us to stay. Perfect location, right by the pier and good restaurants. The breakfasts were fantastic. We still talk about them. Can't wait to go back. The people who worked there were so nice and helpful.

"Weekend vacation"

4
User 08/06/2018

I was greeted at the front desk by a cheerful lady named Miracle. She gave me the luxury of checking out the room before I agreed to stay for three nights. The room overall was nice, just could have used a little extra cleaning. The doors had greasy hand prints on them and they could have scraped the dead bug off the ceiling. I am still pleased with the stay.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello Brian and thank you for your candid review. Sounds like you enjoyed your time with us but found some cleanliness issues. I will be addressing these problems with our housekeeping team to ensure that no other guests have to experience a less than super clean room, that's what we should be providing to each and every guest every day. I really appreciate you bringing this to our attention so that we can take care of the problem immediately. Please don't hesitate to call me directly the next time you come to town and I will make certain that we get you in a great clean room. Yours In Hospitality, Jason C. General Manager

"Great, very satisfied"

5
richmondva82, richmond 08/06/2018

This was a great ocean front hotel. Staff were very friendly, especially front desk clerk. Rooms were very clean and comfortable.The breakfast buffet was very nice and staff made sure it was stocked. ??

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello there! My name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take time to respond to your kind review. It's always so nice to get positive feedback from our valued guests. We are lucky to have a very clean and comfortable hotel that has so many smiling faces working here. I was also glad to discover that you enjoyed our free hot breakfast buffet, that thing is always full with bacon, sausage, pancakes, waffles, fresh fruit, cereal and everything else under the sun. We look forward to having you back one day soon. Have a great day. Best, Jason C. General Manager

"A great family experience"

5
145rodneyr, Merkel, Texas 07/06/2018

The hotel was exactly as advertised! The front desk was very helpful and the view was beautiful!! The hotel was clean and the beds were comfortable! The hotel is within walking distance of several restraunts. The board walk has several nice shops and many different food choices. Withing walking distance there are several fun beach activities from riding family bikes to playing soccer and beach volleyball. This is a great family atmosphere.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle in Virginia Beach. I was so happy to hear that you enjoyed your time with us and our perfect location. We are very lucky to have so many wonderful restaurants and shops to check out on both sides of the hotel. We are also located right next to the Fishing Pier which many guests enjoy to see and visit. We hope that you will be returning in the near future. Have a great weekend. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great stay"

4
User 01/06/2018

The people at the front desk are so helpful. The room was exactly as we expected it to be clean it wasn't noisy. Plus the bathroom has it's own soap dispensers which was a cute little touch. The workout room is small but functional. Pool was nice to but not for smaller people. But overall the stay was great and the view of the beach was amazing ??

"Excellence and blissful it's best"

5
yazzylady, New York City, New York 01/06/2018

Honestly it was overall excellence, especially checking in. I had a wonderful experience with Angie at check-in. She gave me all the information I needed she didn't left out a thing. All my inquiries were met before I even asked. She's very informative with her job. Was a pleasure to have met her. She completely Made me feel very welcomed. Angie explained to me that her shift was ending soon and if I had any questions to speak to Sharia. Sharia was a doll. I couldn't be any more in love with the Ocean view room I had, and the pool area along with the gym was just amazing. Breakfast couldn't have been any better. Just a great experience actually one of my best ones yet.

"Best western hotel"

5
User 01/06/2018

It was a great stay! Nice, relaxing, and all the employees were very welcoming! I like the spacious pool area and relaxing patio outside beside the pool. Has a great view from the rooms. Over all was a very great stay.

"Great"

4
User 31/05/2018

We had a wonderful stay at this hotel for our family trip at Virginia beach. The front desk clerk Miracle was wonderful checking us in and very upbeat. Most of the staff seemed very nice except one of the cleaning ladies she always had a long face when we seen her. Even the other guess seemed nice. The room was very small compared to other hotels I've stayed in while traveling. The room was also a little dim unless you had the curtains opened but it was cleaned.

"Exceptional hospitality!!"

5
tammyballance01, Zebulon, North Carolina 31/05/2018

The staff at the Best Western SandCastle impressed us so much on our 1st visit that we came back 9 months later to stay again!! They were so helpful to my family and I witnessed 1st hand that hospitality extended to other guests. The rooms were clean and other areas of the hotel as well. I highly recommend this oceanfront to anyone interested in Virginia Beach.

"Gr8 property"

4
Kristopher K, Raleigh, North Carolina 24/05/2018

We are pleasantly surprised with this beachfront property. The sound of the ocean enhances the outsanding mattresses and pillows. Great breakfast buffet and staff. We'll be back next year to enjoy this property.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello thank you so much for your review. We love getting feedback from our valued guests, it really does mean a lot to us. I was very happy to hear that you enjoyed your time with us and found our food and service to be fantastic. We look forward to your return so that we can have another chance to take care of you. Best Regards, Jason C. General Manager

"Highly recommend!! Best service ever! "

5
TandMJenkins, Clinton, Tennessee 24/05/2018

Highly recommend this Hotel! The staff is absolutely amazing! Very friendly with great hospitality! Sharia , Stephanie and the guy ( can't remember his name ) was so nice and accommodating. The rooms are very clean with comfortable beds . I slept so good! The view is perfect ! And can't say enough about the continental buffet breakfast that's FREE ! It was delicious! With service this amazing, we will definitely continue coming back to this same hotel . Thank you all so much!

"Needs updating but the staff and Breakfast Helps it Out!"

3
VideoITGuy, Fort Wayne, Indiana 24/05/2018

This is an older hotel in need of a remodel. The staff however was very friendly and helpful! The view from our room overlooking the ocean was appreciated and the bedroom area was nice and clean. The bathroom area was split with a small sink outside of the shower/ toilet area (no bath tub). Little things like no facial tissues, shampoo and body soap dispensers mounted on the shower walls did not fit a hotel that was charging over $350.00 a night. (I know location & season makes a big difference!) The breakfast offering was very good and Shina & Tiffany were very helpful even though there were busloads of high school students that arrived en mass while we were there. There is a convenience store located on a lower level but the actual hotel had no convenience items available. Our room had a microwave and refrigerator but there was no place to purchase anything but soft drinks or beer - no microwaveable foods were available even in the convenience store. If you are planning a visit to Virginia Beach book your hotel way in advance and I would recomend a newer facility if at all possible.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to apologize for not exceeding your expectations. We are actually going to be going through a renovation this fall and I really hope you will return to check out all that will be changing. I was very glad to hear that you did enjoy breakfast and our attendants Shina and Tiffany. They are both wonderful team players that love taking care of our guests. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"cannot wait to go back!"

5
User 23/05/2018

wonderful place to stay. wish I could have stayed longer than two nights. Staff was so friendly and accommodating. Rooms were clean and bathroom as well with a killer shower head! We hung out on the balcony all weekend with a view of the ocean. Was expecting just continental breakfast but was pleasantly surprised to find everything from eggs to pancakes and the breakfast was included with stay. Am booking another weekend trip soon. Thank you Best Western Plus Sandcastle!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review we really appreciate it. I was so happy to hear that you enjoyed your stay with us and found the hotel to be clean and comfortable. We try very hard to ensure that all of our valued guests are well taken care of and enjoy themselves while in our company. I hope that you will be returning in the near future and please don't hesitate to contact me should you need any assistance. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Wonderful stay for Mothers Day week-end."

4
User 23/05/2018

Had not been back to Va Beach in two years. Had previously stayed at the Sandcastle and the reception area was completed, however I love the addition of the Ocean 14 bar/lounge. I have recommend Sandcastle to others and look forward to returning in Sept.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for staying with us and for taking the time out of your day to write us a review. We were very happy to hear that you enjoyed your time with us and we hope to see you again in the near future. Please don't hesitate to contact me if I may be of personal assistance to you. Warm Regards, Jason C. General Manager Best Western Plus Sandcastle

"Sandcastle Resort is the place to stay!"

5
User 17/05/2018

My family and I have been very happy customers at The Sandcastle Resort for many years. This is the only hotel we choose to stay at! Not only are they one of the only oceanfront hotels that offers covered, private parking, they have pools, restaurants, shops and a gym right on site! The breakfast offered is amazing as well!! The rooms are modern, spacious and very clean. Family friendly and the staff is always very helpful and courteous. Please consider staying here when you visit the beautiful Virginia Beach! Christine Dell

"Best Western Plus Sandcastle - VA Beach"

5
jbiggie42, Washington DC, District of Columbia 16/05/2018

Check-in was great. Sheila made sure that we were taken care of. She was very informative and knowledgeable. Also, when we went for Breakfast, Shina and Tiffany were great. They asked was it anything we needed and if something was out on the buffet, they bought it right out. Great service all around at this hotel.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind review, my team and I really appreciate it. Sheila, Shina and Tiffany are wonderful associates whom really love taking care of our valued guests. We were all so glad to hear that you enjoyed your time with us. We look forward to having you back in the very near future so that we can have another opportunity to serve you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"We were a large group and all had a great time."

5
tesch6621, Harrison, Michigan 16/05/2018

Awesome. Thanks to Shina & Tiffany for the best breakfast and the wonderful attitude. the hotel has the great view of the boardwalk and the ocean. we hope to go back soon. the hotel was within walking distance from many different restaurants.

"Awesome Hotel Personnel"

4
cms1845, Streamwood, Illinois 15/05/2018

Continental breakfast was incredibly good then it was made excellent by Shina & Tiffany cheerful, helpful attentive personalities. When I encountered a need for a box to pack gifts in Antwon was there for me. We had a special group luncheon & he offered & assisted with whatever was needed. Rooms were cleaned & well maintained. Lobby was welcoming and comfortable. Overall the attitude was "we'll do whatever is needed to make your visit outstanding.

""Mother-day Surprise""

5
Sharon C, Henderson, North Carolina 15/05/2018

May 11-13 2018 awesome! Thanks to my husband for that awesome mother-day weekend at Virgina Beach. As always," we stayed again at the remarkable hotel with remarkable staff, and customer service at the famous "Bestwestern Sandcastle Oceanfront." Ms. Miracle and Ms. Betty you guys are awesome and I mean that to the highest. Thanks for your kindness, friendliness, and your excellence of generosity to how you treated me and my husband during check-in, making sure everything went well. Our room was great! We listen to the live bands that was there on Friday and Saturday. The hotel itself is just a good place to stay and be comfortable as well, with the rooms being so clean, and neat with a indoor pool, exercise room that is always available night and day. Laundry room available as well if something needs to be clean during your stay. When it comes to good ole," hospitality with friendly smiles, and people with good personalities, we get that every time we stay at Bestwestern Sandcastle. Breakfast was very professional in buffet style. Great choices of food items to choose from, hot as well, with fresh fruits, bagels, muffins, grits, bacon, french toast, scramble eggs, regular toasts, and cereals for the kids, juices and coffee, etc. Giving a shot out to the breakfast staff! Very professional with the buffet style! Kudos to you guys and gals for doing a wonderful job with breakfast, keep up the good work! It was delicious. I truly recommend people to stay at Bestwestern Sandcastle because it offers and give you everything you need to make you feel comfortable during your stay. Great indoor pool, convenient store as well, to buy things you might have forgotten. Ocean 14, and Krispy Chicken are restaurants that is located in the hotel. We ate at Ocean 14 Friday night and Saturday. The food was great," with a bar as well, if you feel like hanging out getting your drink on, in which we did. Also, plenty of stores to go shopping, as well as a carnival for the kids to go to get on rides and play games right across from the Bestwestern Sandcastle Oceanfront, if they get tired of the water. If you ever wonder where is a good hotel to stay at when traveling to Virgina Beach I recommend, Bestwestern Sandcastle Oceanfront! Great prices," comes with great service. Yours Truly, Sharon Daye

"Class Trip"

4
User 10/05/2018

We brought about 50 high school students to VA Beach and stayed here. The staff was very friendly and the accomodations were clean and nicely decorated. Right on the beach with a convenience store on sight makes it very easy to have acces to bike rentals, the dock, and the ocean.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello and thank you so much for your review we really appreciate it. It was fun having your high school group with us they were certainly a fun bunch of kids to have. We hope that you will be bringing them all back next year as well. Have a great end of the school year and we will talk to you soon. Warm Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great location and fabulous staff!"

4
hutchtc70junk, Virginia Beach, Virginia 10/05/2018

The staff at the Best Western Plus Sandcastle Beachfront are fantastic! Everyone was really helpful and had a great positive attitude, really couldn't ask for better. The food was pretty good, better than many other hotels I've stayed in. I had an ocean facing room which was really nice! There's nothing like going to sleep at night to the sound of the waves. The only reason I didn't give this hotel a 5 star was because it is in desperate need of a make-over. The hotel itself is outdated and definitely showing its age. The colors, the carpets, the furnishings and décor are all in need of being updated.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was very happy to hear that you enjoyed your stay with us and that you found our staff to be hospitable. In regards to your comments about the building being older and in need of a little face lift, we are actually in the process of making plans to do a big face lift this coming fall so we sure hope you will be returning to check out the changes we have planned. Thank you once again for staying with us and we hope to hear back from you again soon. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Place to stay"

5
User 10/05/2018

This is our favorite place to stay at Va Beach. The prices are reasonable The rooms are very nice! We love the location and the amenities! The front desk staff Sharia was very friendly and extremely helpful. We love The Best Western Plus Sandcastle.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
I was so happy to hear that we are your favorite place to stay in Virginia Beach, that means so much to myself and my entire hotel team. We have a really good thing going on here and I would like to thank you for helping us spread the good word. I am very lucky to have a fantastic bunch of folks working for me that love taking care of our valued guests. We can't wait for you to return in the very near future. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Gracious staff, beautiful lobby, but hallways and room dingy."

3
Julie J, Ofallon Mo, United States 10/05/2018

Had to request floors to be cleaned and found hallways and elevators to be dingy and dark. Staff was exceptionally accommodating. Nice to have laundry facilities and the location was just off the boardwalk.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for not exceeding your expectations. This is not how we typically do business and I was very disappointed to hear about the floors in your room. Most of our guests report checking in to clean comfortable rooms and really enjoying the service we provide as you had commented on in your review. We will doing some renovations in the fall so I'd really love for you to come back to see the changes we've made. Thank you once again for staying with us we really appreciate it. Yours In Hospitality, Jason C,. General Manager

"Sharia checked us in. She was so friendly and informative!"

5
User 09/05/2018

Check in was a breeze! Sharia was very informative! Hotel is right in front of fishing pier. Oceans 14 restaurant is very easy going and accommodating. Room is CLEAN!!! Fridge and safe make stay that much easier.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take a moment to thank you for taking the time out of your busy day to share your thoughts about your most recent trip to Virginia Beach. I was so very happy to hear that you enjoyed your time with us and that one of our newest team players, Ms. Sharia was welcoming and informative. She certainly has become a huge asset to the operations of our hotel and the front desk. Our leased restaurant..Oceans 14 is a really great amenity to our hotel as well. We look forward to seeing you again in the near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Excellent Service"

5
kac452, Virginia Beach, Virginia 03/05/2018

Sharia was exceptionally courteous and friendly. The staff was polite and welcoming. The hotel is in a centralized location, and entertaining activities are in walking distance. Overall, so far, I have no complaints.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so very much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed our super friendly Sharia, she is actually brand new to our team and so far is doing wonderfully. I hope that the next time your plans bring you to Virginia Beach you will be returning for another stay with us. I hope that you have a wonderful day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Fantastic stay!"

5
judithv129, Toms River, New Jersey 30/04/2018

I had an amazing stay at the Best Western Sandcastle. The view was breathtaking. The room had all the amenities I look for. The staff were excellent. I enjoyed my visit from beginning to end and would stay there again and again!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take a moment to thank you for not only staying with us but for taking the time out of your day to share your thoughts about your experience. It sounds like you had a really good time and we love to hear that from our valued guests. We can't wait to have you back for another stay with us. Please don't hesitate to contact me directly when you are ready to book so that I can offer you our repeat guest discount. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"vacation"

3
User 28/04/2018

Room was fine. Prices at the restaurant and convenience store were ridiculous. They were way over priced!! Outrageous! Breakfast and service personnel were great. Breakfast was delicious, and plenty of choices. Personnel was wonderful! they were friendly, helpful, and went out of their way!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for taking the time out of your day to share your thoughts about your recent trip to Virginia Beach and The Best Western Plus Sandcastle. Regarding the prices of the gift shop and the restaurant, these are both leases outlets and therefore we do not own or operate them and unfortunately don't have a say in what they make their prices, sadly, all the restaurants and gift shops tend to have higher prices than those businesses that are further away from the oceanfront. We are very lucky to have a wonderful free hot breakfast buffet with great staff members. We hope that you will be returning in the near future. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great Breakfast"

4
jcoffee37, Forked River, New Jersey 28/04/2018

Nice comfortable hotel right on the boardwalk. Breakfast staff, including Shina, Tiffany & Molik very helpful and friendly. Nice Breakfast room with large buffet selection. Great view of the beach and ocean. View from room in am and after sunset.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your review. We are very lucky to have a fantastic breakfast crew and hotel team in general. They really like to go out of their way to ensure that all our guests are belly full and happy. We are also very lucky to have the perfect location at the oceanfront with wonderful views from all sides. We hope the next time your plans bring you to Virginia Beach that you will be staying with us once again. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"A great trip"

5
rezcat59, Southampton, New York 28/04/2018

Even though it is an old hotel, it has great people and is very clean. The check-in was very easy and friendly. Check-out was great and I was given information on the points system. Breakfast was great! Tiffany and Shina made sure everyone had what they wanted and when supplies were low they were right on it! Food was great and it was a large selection. I would definitely return to this hotel again!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a great review, thank you so much for sharing with us. I think you've nailed it right on the head. The building itself is a little older than some of the newer properties down here but we have made some renovations recently and plan on doing more in the fall. We also like you mentioned have the best staff down here and I think that makes all the difference. We also have a fantastic free hot breakfast buffet that is super tasty. The next time your plans bring you to Virginia Beach we surly hope that you will be returning for another visit. Have a great day and we hope to see you soon. Best, Jason C. General Manager

"Great stay at the beach!!"

5
PaulMittermeier, Baltimore, Maryland 27/04/2018

The Sandcastle was great! Right on the beach. The beach balcony view was amazing. Had no problems with our stay. The staff was very nice. We loved the proximity to the Virginia Beach Pier and it's worth the trip to check out the pier

"Getaway visit for two sets of friends for relaxing weekend."

4
neshama53, Richmond, Virginia 25/04/2018

We were delighted with the Oceanview vista from our balconies. This was very important to us, for the calm, peaceful aspect of our visit. The staff was very attentive to our needs. Additional towels and pillows were quickly provided when requested. The environment was clean and fresh. We visited in July prior to the travel dates listed below with another couple. We enjoyed every minute of being on the ocean view side.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us and found the hotel to be clean and comfortable. The next time your plans bring you to the beach please don't hesitate to contact me directly so that I might have the opportunity to personally assist you. Warm Regards, Jason C. General Manager Best Western Plus Sandcastle

"Bill and Kim rowell"

5
User 23/04/2018

Thank you for a great weekend! Softball team was welcomed with open arms and treated wonderfully! Great meeting places for us. Close to everything we needed. Would love to return. Room was very nice. Amazing group prices.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hi Bill and Kim, my name is Jason and I am the General Manager here at the Best Western Plus Sandcastle. I remember your group well you guys were super fun to have. Thank you so much for taking the time out of your day to share your thoughts about your experience. We hope you will be returning very soon so that we might have another opportunity to serve you. Have a great day. Best Regards, Jason C. General Manager

"Mary put the BEST in BESTWESTERN"

5
FLYGUYY, Rockville, Maryland 23/04/2018

Mary came and saved the day Ask for her each time you stay In a rush? No time to wait? There's nothing she can't navigate Mary Bearfoot is her name The front desk... her claim to fame Ask for her when it's time to book You can also ask for Brooke The two of them are quite a team They'll make your stay seem like a dream So much fun… So much to learn I cannot wait till my return I have stayed at the Hilton, the Hyatt, the Ritz Some stays were nice, some stays the pits And then one thing occurred to me… They claim to be 5 stars… BESTWESTERN 3 Come and give this place a try You'll save money… That's no lie The view is great… The staff is cool Nice hot breakfast… Nice warm pool Give them a try and you will see… And please tell Mary hello for me.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
This is so awesome. Thank you so much for this great poem that really says so much about how wonderful our Betty is. No need to worry about the name mix up:) She was thrilled that you spoke so highly of her and the service she provides to all our valued guests. We look forward to having the opportunity to serve you again in the very near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Bestwestern Sandcastle"

5
User 23/04/2018

Awesome place Great people 5 Stars The staff was very friendly and helpful Great view of the ocean Easy walking distance to everything Very clean Well maintained All Great I can't think of a better place to stay!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take a moment to thank you for not only staying with us but for taking the time out of your day to share your thoughts about your experience. It sounds like you had a really good time and we love to hear that from our valued guests. We can't wait to have you back for another stay with us. Please don't hesitate to contact me directly when you are ready to book so that I can offer you our repeat guest discount. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"the best place to stay o the beach"

5
User 20/04/2018

the staff was very nice and helpful ,my husband has to have a handicap room and the front desk staff named miss brooke she was a great help she got us a oceanfront room with a view of the water it was so very nice and the room was the most beautiful color not all white like all the other hotels that I have been too.

"Family Trip"

4
theyearofavour, Charlottesville, Virginia 19/04/2018

Our family had a wonderful trip to Virginia Beach in 2017. The hotel that we stayed at was nice and clean. We are returning guest and select to stay in the 3 bedroom suite. It is plenty of room for the entire family.

"Great!"

4
glennsva, Buckingham, Virginia 18/04/2018

Booked this for a last minute family getaway before cancer treatments start. Loved the view. Room was great for our family of 3. Clean and comfortable. Really enjoyed the hot breakfast as well. Would stay again.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us and found the hotel to be clean and comfortable. The next time your plans bring you to the beach please don't hesitate to contact me directly so that I might have the opportunity to personally assist you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Nice hotel with beautiful ocean view!"

5
yolandataylor, Glen Burnie, Maryland 18/04/2018

Wonderful stay that began with an amazing greeting from Sharia. She was upbeat and personable- making us forget about the long 4 hour drive ??. The room was clean and comfortable. The view was picture perfect!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Fantastic, thank you so much for sharing with us. I was glad to hear that Sharia made you feel welcome and greeted you with open arms, that's the way we like to roll around here. We really love to hear from our guests and so I would like to thank you for taking the time out of your day to write us a review. We are very lucky to have the perfect location down at the oceanfront located right next to the Virginia Beach Fishing Pier. I was also glad to hear that you enjoyed your clean and comfortable room. We hope to see you again in the very near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Nice Off Season Stay"

5
User 17/04/2018

Had a great time here. Arrived Thursday and was scheduled to leave Sunday but loved our stay and left on Monday. Breakfast was great every morning. Everyone, Everyone was so nice and greeting with a smile. Front desk were great. The staff at the morning buffet were extremely nice. They all greeted us with a smile and eagerness to help and please us. I will be back!!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take a moment to thank you for not only staying with us but for taking the time out of your day to share your thoughts about your experience. It sounds like you had a really good time and we love to hear that from our valued guests. We can't wait to have you back for another stay with us. Please don't hesitate to contact me directly when you are ready to book so that I can offer you our repeat guest discount. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Amazing beach views and friendly staff"

5
tonipimentel49, Quantico, Virginia 13/04/2018

I stay here at least 1x per year, by far my favorite beach front hotel. Breakfast is good hot and fresh. A little store that is open at the back entrance of the hotel. Open the balcony doors and you have the amazing smell and view of the ocean just love it!!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your review, we really appreciate it. I was also very happy to read that you are one of our many return guests, that is awesome. We are very lucky to have the perfect location directly next to the Virginia Beach Fishing Pier, a fantastic free full hot breakfast buffet, clean comfortable rooms and the best staff at the oceanfront. Please feel free to contact me directly the next time your plans bring you to Virginia Beach so that I might have the opportunity to assist you. Have a great weekend. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Relaxing trip"

4
User 10/04/2018

This trip was a last minute decision and I chose this hotel because I had stayed here before it was Best Western. Good location and right at the pier. Near several shops and restaurants, many open even this time of year. Hotel is very nice, reasonable rates and very clean. Staff is friendly and helpful if you need suggestions for what to do.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so very much for not only choosing to stay with us here at The Best Western Plus Sandcastle, but for taking the time out of your day to share your thoughts. We were so very happy to hear that you enjoyed your time here and found our hotel to be clean and comfortable. We take pride in the service we provide and really enjoy taking great care of all of our guests. The next time your plans bring you to the oceanfront please don't hesitate to contact me so that I might have the opportunity to personally assist you. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Betty and Angie made our stay better."

5
mccoym777, Virginia Beach, Virginia 09/04/2018

Betty and Angie at check in helped us with our improved stay by helping us with everything about our stay. Since our Diamond booker told us we had a Hot Tub and this location doesn't have one with the pool we got moved to room 901 with a in room jetted tub. The wife was happier and the last night of our 4 day stay will be way better. This trip we had, rain, cold, and no sunshine. Missed the better weather by 1 week earlier, or later.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Betty and Angie to the rescue, this is great! Thank you so much for sharing with us and the rest of the Trip Advisor community. I am very lucky to have these two girls and so many other team players that truly enjoy serving our guests. We really appreciate your business and hope that you will come back again when the weather is more enjoyable and so that we might have another opportunity to serve you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Spring vacation"

1
User 08/04/2018

Front desk. Friendly an helpful angie an sharia thanks for housekeeping veroncia keeping room clean an been friendly. This my five time their it all ways clean an all staff friendly too my oceaview room was to see clean beach's wild life. Fly around an swimming in ocean great seafood an shopping too in walking distance great rest place. Be back for many more to walk that boardwalk

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take this opportunity to thank you for staying with us and for sharing your thoughts about your experience. I was so glad to hear that you enjoyed your time with us. We hope that the next time your plans bring you to Virginia Beach we will have another opportunity to serve you. Have a great day and we look forward to hearing from you soon. Best Regards, Jason C. General Manager

"Great hotel"

4
lmtalkin, Sumerduck, Virginia 08/04/2018

This will be my third year staying at this hotel. The rooms are clean, the staff is friendly, there was a good selection at breakfast and I liked that parking was onsite. I thought the pool was a little small but we spend most of the time at the beach anyway.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind review! I was very happy to see that you enjoyed the hotel and all the amenities we have to offer our guests. I am very lucky to have a very friendly staff that truly enjoys serving our guests. We believe we have a really good thing going on down here and we plan on continuing the trend. Have a great day and we look forward to having you back in the very near future. Have a great day. Best, Jason C. General Manager Best Western Plus Sandcastle

"Its ok"

3
User 06/04/2018

Short and sweet.. workout room is horrible, parking garage be cautious,the roofs are low and angled steep, my van exhaust rubbed when we were fully loaded. The halls are dark, rooms are really small. The staff was great and the breakfast was good. The hotel has been updated, but the mattresses were not. Not a bad place to stay, but I don't plan on staying here again. Theres newer hotels on the same strip and I'll pay as little more to stay there next time.

"Well cared for older beach hotel"

4
NYMOTY2005, Wilmington, Delaware 05/04/2018

Clean, well cared for, older beach hotel. Great views of the beach! Great place to sleep during a quick family trip to the beach. We would return to this property in the future. The attached parking deck was a nice bonus!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a great review thank you so much for sharing with us and the rest of the on-line community. I was so happy to hear that you enjoyed your time with us. We are very lucky to have an attached parking garage and also an overflow lot located directly across the street for over-sized trucks and it also free of charge for our guests. We hope that you will be returning in the near future so that we might have another opportunity to serve you. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Good hotel for the price"

3
CT_Dave_M, Hartford, Tennessee 05/04/2018

Arrived at 11pm on Easter Sunday and met by very nice Tonya at the front desk. She upgraded us for free from Standard Twin Dbl bed to Queen Dbl room facing ocean by signing up for rewards. After a long ride in my wife and I wanted a drink at the bar/restaurant, even though doors were open and a few people were at bar, the bartender and waitress told us they were closed, it was just after midnight. The room facing ocean was a bit tight but it was clean and has a balcony. Free breakfast was below expectations being very salty and a small dining area but it was free although the staff were very very nice, especially Taya who was the hostess at breakfast. Average rating was brought up from a poor rating because the front desk and breakfast staff were great!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for staying with us and for taking the time out of your day to share your thoughts about your experience. I was sorry to hear you didn't enjoy our breakfast, I will make sure moving forward that we meet everyone's expectations when it comes to the quality of food we provide our valued guests. I was very happy to hear that you found our staff to be friendly and accommodating, we really try hard to make everyone feel welcomed and as a part of our extended family. Have a great day. Jason C. General Manager Best Western Plus Sandcastle

"Our Stay During Shamrock Marathon Weekend"

5
User 04/04/2018

My family and I enjoyed our wonderful oceanfront hotel stay during Shamrock Marathon Weekend. Our stay was especially made great by the breakfast crew (Tiffany, Toya, and Daniel). They were integral at making sure I was fueled and refueled before and after both of my races through Saturday and Sunday. Special thanks is given for their due diligence and exceptional professionalism! - Runlife Activewear

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take this opportunity to thank you for staying with us and for sharing your thoughts about your experience. I was so glad to hear that you enjoyed your time with us. We hope that the next time your plans bring you to Virginia Beach we will have another opportunity to serve you. Have a great day and we look forward to hearing from you soon. Best Regards, Jason C. General Manager

"Rude breakfast staff"

2
beaconoutbound16, Bristol, United Kingdom 04/04/2018

Room was large but looking a tad dated and in need of a fresh coat of paint. Wonderful views of the oceanfront. Corridors a bit dark and frequently smelt of cigarettes. The most disappointing aspect was the very rude front-of-house employee overlooking breakfast. We stayed at this hotel three nights and the two mornings we went to breakfast we would greet her with a “good morning” and on the first day she just snaps at us “SHOW ME YOUR BREAKFAST CARDS” (no please, no thank you). On day two we show up and her reply is “I NEED A FEW MINUTES” before rapidly disappearing to leave us standing in the doorway. During breakfast, whilst this employee went about replenishing breakfast items, she would cause an absolute racket slamming plates down etc. She even shouted at us to get out of her way at one point whilst replenishing the buffet. Obviously an unhappy employee. We have never experienced such rudeness in any hotel during our frequent travels in the USA. So shocked with this lady's behaviour that we felt too intimidated to get breakfast on our final day at the hotel.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to apologize for what I consider completely unacceptable behavior on the part of my breakfast attendant. I was so upset when I read about your experience. As the General Manager it is my job to make this right and to try my best to win back your business. I plan on addressing this with my entire breakfast team and I will find out who this individual is. If you can remember a name and or description that would be very helpful in finding out exactly who the individual was. Please simply call me at the hotel or send me an email at gm@bestwesternva.com. I hope to hear from you so we can discuss this matter further. Once again I apologize on behalf my entire team. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Great Stay at Great Price"

5
watergirl2015, Henderson, New York 29/03/2018

We were very pleased with our 2 night stay at this BW Plus Sandcastle Beachfront Hotel. The room was very clean, nicely decorated and we had beautiful views off the balcony. We had easy access from the parking garage to our room. We enjoyed the breakfast buffet the two mornings we stayed there and had very tasty entrees at the Ocean 14 restaurant on the premises where we chose to have dinner. We were also pleased to receive the 10% discount as guests for the restaurant. Also, the staff was very friendly and helpful We would highly recommend this hotel to anyone planning on traveling to Va Beach!

"Friendly and Comfortable"

5
heavenlee816, Dayton, Ohio 29/03/2018

Excellent customer service and amazing breakfast. The pool was nice too. It was amazing to wake up right next to the ocean. The staff was friendly and the room was clean. I would highly recommend this hotel.

"Happy Birthday to me!"

5
User 29/03/2018

This has been the absolute best week! This hotel is top notch. From the beautiful oceanview, to the plentiful breakfast to the amazing staff and GM, to the sparkling fresh floors and room everything has been more than we expected. Originally we were supposed to be in Mexico for the week, but showed up to the airport with land and cruise passports only. After feeling defeated we decided not to sit home and mope but to make the best of a bad situation. We explored going to Miami, then Myrtle Beach and finally agreed it would be VA Beach. The second day we were having lunch at Oceans 14, and ended up striking up a conversation with a gentleman who ended up being the GM. We told him how we found the hotel and how much we enjoyed it and that my birthday was the following day. After the conversation he revealed he was the GM, (so glad we had nothing but great things to say lol). The next day we got back to the room there was a letter slid under the door saying there was something at the front desk for me... It was a vase of flowers, a bday card and a bag of goodies from the GM! How thoughtful is that and it absolutely made my day. We will definitely be back!

"Nice and friendly"

5
User 27/03/2018

I like how everything and everyone was very nice and comfortable! The room was clean and neat. I would move to Virginia Beach in a heartbeat the weather was cool at first but it got a lot better as the days went on.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind review, we really appreciate you taking the time out of your day to share your thoughts with us. We are very lucky to have a great hotel with super friendly associates working as a team together to help ensure that our guests are being taken care of. We look forward to having you back with us again very soon. Have a great day. Jason C. General Manager

"Best place on the beach"

5
User 27/03/2018

Clean, and excellent customer service. Highly recommend this hotel, Brad and Sasha were great! A very great view, morning sunrise and evening sunsets are incredible especially on the upper floors. Pool and gym are nice, and don't forget to get breakfast before you go!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
This is what we like to hear!! Thank you so much for your review! I was very happy to hear that you enjoyed your time with us. We are very lucky to have the perfect location, great restaurant, right next to the Virginia Beach Fishing Pier, you name it:) Thank you for helping us spread the word about the great thing we've got going on here. The next time your plans bring you to Virginia Beach we sure hope that you will be returning for another visit. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Wonderful experience!!!"

5
User 21/03/2018

Me and my husband went here around Christmas time. The staff was very friendly and our room was nice. We didn't have any problems with anything on our visit. Location of the hotel was wonderful. Close to the pier and great view of the ocean.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It truly was a pleasure having you as our valued guests. We hope the next time your plans bring you to Virginia Beach you will be returning for another visit. Yours In Hospitality Jason C, . General Manager

"Teacher Getaway"

5
User 20/03/2018

Beautiful hotel, setting and atmosphere!! Breakfast was good. The parking deck was easy accessibility. The oceanfront was a beautiful view in the morning. All the employees were very nice and pleasant to talk and helpful.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It really was our pleasure having you with us and I was so happy to hear that you enjoyed your time with us. I am very lucky to have a super friendly and accommodating staff that truly love to take care of each and every guest that walks through our doors. Please don't hesitate to contact me in the future if I can be of any assistance. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great stay"

5
User 19/03/2018

I truly enjoyed my stay. The staff were extremely friendly and helpful. Breakfast was delicious and the environment was clean. We stayed from Friday until Sunday and the rates were very reasonable. Would definitely recommend this place.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your review. I was so glad to hear that you enjoyed your time with us. I hope that the next time your plans bring you to Virginia Beach you will be returning so that we might have another opportunity to serve you. Please don't hesitate to contact me directly so that I might have the opportunity to personally assist you with your reservations. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Great people...great attitudes"

4
hopedoyle1, Wilmington, Delaware 18/03/2018

We came here for a long weekend away from home. We were met with workers that had great attitudes and work ethic. Damien, at the front desk, was so helpful. Chef Toya and Tiffany, along with Ashley, made eating breakfast fun. These ladies were very attentive and helpful. We appreciate their smiles and laughter.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello! My name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take a moment to thank you for taking the time out of your day to share your thoughts about your experience. I am very lucky to have a fantastic staff that truly cares about our guests. We hope to be seeing you in the near future. Have a great day. Best Regards, Jason C. General Manager

"Vacation time "

5
User 18/03/2018

Have a fantastic time here at the best western. You couldn't ask for better customer service the staff went over and beyond the call of duty...... breakfast was sloop yummy ..... thank you all . Room 312

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for your review! We really appreciate hearing back from our valued guests about their experience. If you should need anything in the future please don't hesitate to contact me so that I might have the opportunity to personally assist you. Your's In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"One of the best hotels in Virginia Beach "

5
User 14/03/2018

This hotel is legit, excellent service, a lovely breakfast, and all other amenities. Talk to Ms. Betty, she'll definitely hook you up. I definitely like the gym because nobody is ever there. Oh and let me not forget to mention that they also have a heated pool. This place is awesome

"Great Place"

5
User 13/03/2018

Good for the price. Right near the boardwalk. Great distance from all major attractions. The breakfast was the best part, a lot of options. Still continue to put food out even after 10am. Rooms were cleaned, will be returning.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your review! On my behalf and that of my entire team we would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle Hotel in Virginia Beach. We were so happy to hear that you enjoyed your time with us. We have a really good thing going on here and we look forward to your return. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"A very family environment."

5
epedgerston, Durham, North Carolina 13/03/2018

The room was exceptionally clean and nicely decorated. staff were very friendly and helpful. The location was convenient to the boardwalk. An awesome hot all you could eat buffet breakfast was served daily.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It truly was a pleasure having you with us. I was so happy to hear that you enjoyed your time with us. We are very lucky to have a fantastic location at the oceanfront with beautiful views of the Atlantic Ocean. I was also very happy to hear that you enjoyed all the amenities the hotel has to offer. I hope you won't hesitate in the future to call me directly the next time your plans bring you to the east coast so that I might have the opportunity to assist you. Best Regards Jason C. General Manager

"Great room's"

5
User 13/03/2018

Good customer service and the rom was very clean. I am ready to go back there for another stay. You should book your room and stay m breakfast food was good and they had many options of food. Again great place to stay

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind words, we really do appreciate them. I was so happy to hear that you enjoyed your experience with us and and suggest others should book with us, that's just awesome. We look forward to having you back in the near future. Have a great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"So relaxing!"

5
tiffanyp9252018, Richmond, Virginia 13/03/2018

I enjoyed my stay as always. We travel to VA Beach in March and they always have great customer service from the time of booking until check out. Betty was most helpful and the rooms look extremely nice. A little disappointed they moved the breakfast downstairs so no omelet station but it was still a nice spread and the culinary employees were nice. Will be staying again next year.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It truly was a pleasure having you as our valued guests. We hope the next time your plans bring you to Virginia Beach you will be returning for another visit. Yours In Hospitality, Jason C. General Manager

"Way above what I expected!"

5
ewoklewis, South Boston, Virginia 07/03/2018

Rooms were very clean. Ocean front view without breaking the bank. Breakfast was very good. Would recommend this place to anyone looking for a affordable stay at the beach with ocean front view. Very friendly staff and willing to answer any questions.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello! My name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach, Virginia. I won't to take a moment to personally thank you for staying with us and for your very kind words. My entire stuff loves hearing how much our guests enjoyed their time with us. I am very lucky to have a kind and caring staff that truly enjoys taking of people. We hope that you will be returning in the near future. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Love this hotel"

5
User 05/03/2018

I love my staff they friendly n I enjoy my stay everytime Jason and Brad is a wonderful employee rooms are clean everything works breakfast is good we are really enjoying our up n downstairs suite the balcony room

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to thank you for not only staying with us but for taking the time out of your day to share your thoughts with about how much you enjoyed it. I remember booking your room on the phone with you yesterday. It was a pleasure speaking with you on the phone by the way. Have great day. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Better Than I Thought"

5
User 05/03/2018

Brad checked me in. What a nice Guy! Very professional. This hotel is near the Boardwalk. All of the rooms have a view of the ocean. The room was very clean. It was great to have a microwave and a refrigerator. There is free parking for guest. I will come and check it out during the tourist season to see if the stay will be just as pleasant. I will recommend it.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and the Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your time with us. Please don't hesitate to contact me in the future when you are ready to make new reservations for I would welcome the opportunity to personally assist you with the process. Have a great day and I look forward to hearing from you soon. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Spent a day as part of a group in the event room"

5
pridge2018, Virginia Beach, Virginia 05/03/2018

I want to say that every employee that I came in contact with was super friendly and helpful. I was just there for the day on 3/3/18 as part of a group. I am sorry I didn't get everyone's name but Twan who loaded all of my cargo on a cart, took it upstairs and unloaded for me was a joy and very helpful. But also the front desk clerk that was there that morning, the housekeeper stocking the bathroom in the event room in the afternoon, the woman in the lobby around dinner time who gave me bandaids for a cut on my finger. This crew truly goes all out for their guests!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What an awesome review! I can't thank you how much it means to us when guests have a wonderful time with us. I believe I spoke with you on the phone yesterday when you called to compliment us. It really was a pleasure speaking with you. It was Twan and Ms. NaNa that I believe you are referencing. They are both super fantastic and love helping every guest they come in contact with. I hope that we will see you again in the near future. Have a great day. Best Regards, Jason C. General Manager

"Best western sandcastle"

4
sararosamond89, Winchester, Virginia 05/03/2018

Overall the hotel staff and cleanliness are good. Complementary breakfast was good. The rooms could use an update. I felt like I was in a dark closet. The carpet needs to go. It's like it's still in the 60's. The rooms were clean and cleaned up every morning in a descent anount of time. The breakfast room needs a little updating as well. More allergy friendly options out on the counter.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your candid review, we really appreciate it. We like to use all of our reviews as a tool to help us improve upon the service and product we offer our guests. We are currently doing some renovations this winter so we hope that our guests will like our new changes. Thank you very much staying with us and I hope that we get the opportunity to serve you again in the future. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"SBH review"

4
dmfisher2018, Mohnton, Pennsylvania 01/03/2018

Stayed on the ninth floor and it was a beautiful view of the ocean. This was a very clean place newly painted and very nice for the price. The breakfast was good and hot. I would definitely recommend this hotel to my friends.

"“BEST” Best Western I've stayed in to date!!!"

5
User 27/02/2018

Hotel staff is kind and courteous, the included breakfast is fast compared to any others hotel I've stayed in. Rooms are comfortable and cleaned apparently and professionally every day, in a timely manner!!!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for your kind words, we truly appreciate them. I was so happy to hear that you enjoyed our breakfast and our clean comfortable rooms. I hope that the next time your plans bring you to the Virginia Beach oceanfront you will be returning for another stay at the Best Western Plus Sandcastle. We would most certainly love to have you back with us. Best Regards, Jason C. General Manager

"Clean Comfortable Friendly at the Beach"

5
dmk091, Williamsburg, Virginia 27/02/2018

I regularly attend scrapbook retreats that are held at this property. I'm SO glad they're held at this Best Western. This is an older hotel - so the elevators are a little slow - and that's the only "con" I can think of. Rooms are immaculate and all face the ocean. Beds are very comfortable. The heat and air conditioners work beautifully. Nice showers. Wifi, large tvs, are, of course, available. There's a great little exercise room - with working machines and a beautiful view - for guests as well as a nice indoor pool and whirlpool. Each room has a lovely private (from other rooms) balcony. You can sit outside (chairs are provided) and just enjoy the sunrise every morning. Location is great - near pier and restaurants, shopping and ferris wheel. Hotel staff is very friendly and welcoming. They'll take the time to help you - just ask. There is free covered parking for guests. There is a very good restaurant for lunch and dinners as well as tourist shops on the ground level. I'm sure there are more amenities - but I've reviewed the ones I used. I'd like to start going here with my family as well. You can really forget your cares and enjoy your vacation.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Fantastic! Thank you so much for sharing your experience with us and with the rest of the world. We were so happy to learn that you enjoyed your stay with us and found our hotel and staff to be top notch. It is our goal to reach the number 1 spot on Trip Advisor and I do believe if we keep up the hard work we will reach our goal. The next time your plans bring you to Virginia Beach we sure hope that you will be staying with us again. Please don't hesitate to contact me if I may be of assistance in the future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"Funtastic"

4
QiRanger, South Korea 26/02/2018

We came out here for our anniversary and couldn't be happier with our stay. We had a king bed and an awesome ocean view. While a bit of a walk to the King Neptune statue, it afforded us with a fun beach walk. The included breakfast was great and the staff was super. Rooms came with a microwave and refrigerator that really made grabbing food and drink and then coming back really easy. The only drawback was there were't ice machines on every floor.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts regarding your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was happy to hear that you enjoyed everything and I do apologize for the inconvenience regarding not having ice machines on every floor. The next time you stay with us all you will need to do is call the front desk and we will gladly bring you up as much ice as you need, that would be our pleasure. Have a great day and we look forward to seeing you soon. Yours In Hospitality, Jason C. General Manager

"Wonderful"

5
User 25/02/2018

I had a great time!! Would recommend this to anyone wanting to spend time with the family!! Will be staying soon again!!the staff wad really nice the rooms were nice and clean great view the free breakfast was great i highly recommend this place to the ones who love the beach

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for sharing with us and the rest of the on-line community. On behalf of myself and my entire staff I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle Hotel. We realize that you have so many choices regarding places to stay and we are so glad you came to hang out with us. I hope that the next time your plans bring you to Virginia Beach you will slide back by for another stay with us. Have a great day, and hope to hear from you soon. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

"We're Back!"

5
User 22/02/2018

We love going to this hotel! We have been several times and the friendly staff recognize us when we come in. The breakfast staff is awesome and accommodating. The rooms are clean and the view is spectacular!

"Away for the day"

5
dflackrn27, Portsmouth, Virginia 22/02/2018

My friend and I are single parents and we never get free time to just be 30 year olds....we had the best nice we could not sleep we were so blown at our view stayed up all night just talking on the balcony. It was a much needed break for the both of us. W e already cannot wait to do it again hopefully for the whole weekend

"Quick getaway for me and my husband! He had some work to do but I found plenty to keep me busy"

4
User 20/02/2018

What a nice, clean hotel! We loved how easy it was to get to the water! The beds were very comfortable! The hotel restaurant was yummy too! And the front desk ladies were AMAZING! You go, Natasha and Betty!

"Disappointed"

2
lindab9172018, Philadelphia, Pennsylvania 20/02/2018

Small, cramped and dark room without ample ceiling lighting. The bathroom was also extremely small. Doors and art work was splashed with something, and apparently never cleaned. Room heater was extremely loud - enough to keep us awake. We had to turn the heater off and did report it upon our check out. Families were impolite with children running and screaming along with parents in the halls between Midnight and 12:30 am. I realize that is not the hotel's fault, however. Breakfast on Sunday morning was beyond crowded without enough tables to accommodate guests. I was walked into several times. It was not a relaxing breakfast at all with noise and commotion. On Monday, our check out day, breakfast was quieter, but there were no eggs, and the woman attending the food area said they would be out right away, but we finished breakfast and left and there were still no eggs available and this was @ 7 or 7:30 am.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for not exceeding your expectations and for the problems you encountered while you were with us. We take pride in offering our guests a clean comfortable room with superior service, but it most certainly seems like we dropped the ball on you, and as the General Manager it is my job to make this right. I would truly enjoy the opportunity to win back your business. This being said, please don't hesitate to contact me at the hotel or via email so we can discuss this in greater detail. I look forward to the opportunity to fix this. Yours In Hospitality, Jason C. General Manager

"VAlue for the price"

5
User 20/02/2018

The hotel was colorful. The room was enough space for two and the ocean views were priceless. If you stay there get an oceanfront room and you will not be disappointed. The rooms do have a microwave and mini fridge. The staff is friendly and housekeeping is visible anytime during the day. They do offer free breakfast but get there early if you don't want to wait.

"Superior Views, Location, and Staff..."

5
User 14/02/2018

We were delightfully surprised with our stay here. The staff was friendly and courteous. We went down for a one night stay and the staff went above and beyond to meet our requests and make our stay perfect. Our spacious room was impeccably clean with a super comfortable bed from where you could enjoy amazing ocean views. The bathroom was stocked with large dispensers of shampoo and soap, as well as plenty of thick white towels and washcloths. Our ocean view was breathtaking. We were able to enjoy the sounds of the ocean and watch the crashing waves and large ships from our balcony. This hotel is located within walking distance to shopping, restaurants, and other attractions. The all you care to eat breakfast offered a large selection of items. The indoor pool was warm and clean and was situated next to a kiddie pool. Loved our time there and we can't wait to return!!

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
What a wonderful review! Thank you so much for sharing with us and the rest of the on-line community. On behalf of myself, Jason the General Manager and the rest of the Best Western Plus Sandcastle family, thank you for staying with us! We realize that you have so many choices when it comes to oceanfront hotels and we are so glad that you decided to hang out with us. Please don't hesitate to contact me directly the next time your plans bring you to Virginia Beach so that I might have the opportunity to personally assist you with your reservations. Yours In Hospitality, Jason C. General Manager Best Western Plus Sandcastle

"Awesome staff,service and location"

5
oldgeezer58, Springfield, Massachusetts 12/02/2018

Stayed one night while travelling south. Brad at the front desk was welcoming and friendly. Updated us as to hotel info and local attractions. Room was very spacious and very clean. The location is perfect to travel to restaurants or attractions or simply a nice stroll on the boardwalk.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost allow me to thank you for staying with us and for taking the time out of your busy day to share your thoughts with us. Brad is our front office supervisor and is truly a super great guy. He loves taking care of our guests and treating them like family. We were all so happy to hear that you enjoyed your time with us and we hope that you will be returning the next time your travel plans bring you back to Virginia Beach. Best Regards, Jason C. General Manager

"excellent"

5
mrmark412, Baltimore, Maryland 11/02/2018

had to trouble with everything I will tell people when they come please stay at the best western plus sandcastle on the beach nice view to the beach the service is very nice and the love you had a pool inside

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle in Virginia Beach. I wanted to take this opportunity to thank you for staying with us and for taking the time out of your day to share your thoughts with us. We were all very happy to hear that you had a great time with us. You need to return in the summer when the weather is sweet and you can chill on the balcony or down at the sand. Please don't' hesitate to contact me in the future so that I might have the opportunity to assist you. Have a wonderful Holiday season.

"Wonderful Visit"

5
User 11/02/2018

First time here. Was very pleased with hotel and staff. Room was clean and roomy. Staff was friendly and accommodating regardless of what we needed or asked. Breakfast was a full, hot, tasty one. Our house keeper, Michelle, was great. We will visit again.

Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you so much for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. It truly was a pleasure having you with us. I was so happy to hear that you enjoyed your time with us. We are very lucky to have a fantastic location at the oceanfront with beautiful views of the Atlantic Ocean. I was also very happy to hear that you enjoyed all the amenities the hotel has to offer. I hope you won't hesitate in the future to call me directly the next time your plans bring you to the east coast so that I might have the opportunity to assist you. Best Regards, Jason C. General Manager

"Weekend Getaway!!"

5
User 11/02/2018

My husband and I decided to take a trip to the beach, early for Valentine's Day. From the moment we walked through the door, we were greeted with a most friendly staff. They were very thorough in explaining all the amenities and details of the property. The room was very spacious and clean, we had a king room, and the bed was very comfortable. The view of the ocean was amazing, the fishing pier was right behind the hotel. Also, not to mention our most favorite restaurant was right down the road, within walking distance. W