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Best Western Plus Hotel Virginia Beach, Virginia Beach

4.0/5  - basé sur 1656 notations.
2809 Atlantic Avenue, 23451-3029, Virginia Beach, United States - See map

Welcome to the Best Western Plus Virginia Beach hotel located in the most desired part of the resort strip. Please be advised our non-oceanfront rooms are located across the street from our oceanfront building. We are only a short walk to Neptune Park entertainment is provided during the summer months. We are situated directly on the boardwalk and offer breathtaking views of the ocean and sunrise. The Best Western Plus Virginia Beach hotel offers several types of room accommodations to choose from. All rooms are non-smoking and provide refrigerators, coffee makers, microwaves and complimentary wireless service. Please note that one parking space is allocated and available per reserved room. Registered guests must be at least 21 years of age and children 12 and under are free! We offer stunning ocean views from all of our 166 oceanfront rooms with private balconies, double or king size beds and optional whirlpool. Our Westside building which is located across the street, Atlantic Avenue provides the option of paying less but allows you to enjoy all of the amenities the hotel has to offer. The non-oceanfront (Westside) building features 40 rooms with double size beds as well as eight two room suites with one queen bed. A delicious full hot breakfast is included with every room and the restaurant overlooks the boardwalk and beach. Hotel amenities include: a large indoor heated pool, an inviting outdoor swimming pool and kiddie pool, business center, fitness center with ocean view, arcade room, ice cream shop and the highly acclaimed Shoreline Grill. Great area attractions include: Ocean Breeze Waterpark, The Adventure Park®, Virginia Aquarium, Motor World and more. Popular area events include the American Music, Neptune & Patriotic Festivals, East Coast Surfing Championship, North America. Sand Soccer Championship & more! Only minutes to the VA Beach Convention Center and 20 minutes to Norfolk International Airport. (ORF)

Best Western Plus

Hotel Virginia Beach

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 1631 guest reviews
NOTE ISSUED
Excellent
599
Very Good
530
Average
274
Poor
133
Terrible
95
REFER TO NOTICE
Business Business
89
Couples Couples
476
Family Family
787
Friends getaway Friends getaway
184
Solo travel Solo travel
45
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Spectacular Ocean View"

4
12/09/2018

We originally booked at another facility in Virginia Beach but were disappointed on check-in. The Best Western had rooms available and we booked for a two-night stay. Our room had a spectacular ocean view. Our room was value-priced. The staff was friendly. The on-site restaurant was okay. The breakfast could have had some gluten-free options. As an avid coffee drinker, the coffee was less than enjoyable!!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It was our pleasure to provide you with a clean, comfortable oceanfront guest room with stunning views and superior service from our friendly staff. We hope you were able to make the most of our convenient location on the Virginia Beach boardwalk with the beach just outside our doors. We're also steps away from bustling Atlantic Avenue with its many shops, restaurants and activities. Thank you so much for your valuable feedback. We hope you come back again soon.

"Our stay."

5
12/09/2018

The breakfast was very good, the area was clean & appealing. A hostess named Evonne made you feel welcome with a nice smile and friendly Good Morning . She was just so kind & friendly. She cleaned the tables as soon as ithey became empty so that everyone had a nice clean table to eat on. She asked if she could get us anything and was just a very nice special person. We had to leave early due to the Hurricane coming in but we look forward to our next visit to VA Beach BW. We need more people like Evonne at all the hotels & in this world.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It always makes us happy to learn that members of our staff made a positive impression on our guests and we'll be sure to pass your compliments along to Evonne. Our complimentary hot and cold breakfast buffet is a favorite of all our visitors because of the abundance of choices, clean dining room, and smiling staff. Hopefully you had time for a dip in our heated indoor swimming pool that is so relaxing as well. Please come back again soon!

"The worst!!!"

1
10/09/2018

The room is not clean paint chipping bathroom have mold...The staff is rude kept locking us out the room...breakfast was nasty french toast was under cook. Eggs was watered down only 1 toaster was available for toasting

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Melissa, we're dismayed to learn that you didn't have a perfect stay with us and that your room and our amenities weren't up to standards. Please accept our apology for any inconvenience and know that we will be discussing all your remarks with our staff to avoid this in the future. Despite what occurred, we hope you enjoyed visiting the Virginia Beach area.

"Always Happy"

4
07/09/2018

I venture to Virginia Beach twice a year and have stayed several different location oceanfront. I always make my way back here. Staff, Robin and Torie, are always helpful and pleasant. Had a small conflict in my room during my last stay and it was resolved promptly with a smile. Best non oceanfront stay, close to beach and all activities.Will return!!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Tina, thank you so much for being our loyal guest and returning to stay with us when you're in the area. It's terrific that the superior service from our friendly staff made such a positive impression and that you also made the most of our convenient location that's steps away from the beach and boardwalk. Hopefully you also found time for a relaxing dip in our heated indoor swimming pool and a bite to eat at our scenic Shoreline Grill overlooking the ocean. We hope to see you again soon!

"Disappointed"

2
06/09/2018

For the price of this hotel, and my expectation from staying at other Best Western hotels previously, we were pretty disappointed. The lobby is nice, the elevator was nice, and the hallway was either scorching hot or freezing cold. We also had three cars being used across two rooms. Since the hotel was full, we were only given two parking passes and had to find a public parking place for our third car. The room itself was older and in need of repair and a good cleaning. Paint was peeling, scuffs and markings all over the walls, carpet made socks/feet black, there was a mystery stain on the box spring of the bed (pretty sure it was vomit), the A/C leaked onto the balcony and so did the room above us. So every time we sat outside, we were being sprayed with little splashes of water. There was also a finger drawing left on the mirror from the people in the room before us (who knows how far back), so the room definitely isn't getting cleaned top to bottom between uses. We ate at the restaurant one night. The food was ok, not great. We actually sent my wife's meal back, her chicken sandwich was not edible. They took it off the bill. The continental breakfast was just ok. The eggs were rubbery and the waffles hard. We ate lots of yogurt, fruit, and sausage. Staff were hit and miss. It was pretty busy when I checked in but the lady was pretty nice. I had to stop by the front desk another time and ask a question and the lady there at the time was nowhere near as nice. The staff in the breakfast room were super friendly. For the price we paid, I expected so much better. We made the best of it but won't be staying at this location again.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Luke, while it's to gratifying to learn that members of our staff provided you with cheerful service, it's very disappointing to see that there were some quality issues with your room. Our goal is to provide all of our guests with a clean and restful accommodations, and feedback such as this is valuable as it gives us an opportunity to improve moving forward. Despite what might have occurred, we hope you had a pleasant visit to Virginia Beach and enjoyed all the local attractions.

"Ok hotel...."

3
04/09/2018

Hotel is in a nice location and staff at the front desk were super friendly and helpful. It is very old and run-down though for the price! And restaurant staff was loudly complaining about getting stiffed on a tip and swearing loudly in front of customers and my son.

"great beach front location"

4
04/09/2018

the hotel isn't super cheap but you cannot beat the location. ocean front property on the boardwalk and in the heart of the downtown area. easy to walk around the shops and restaurants. parking can be challenging but we got lucky in the lot across the street. room was very clean and i slept great! they do offer a free breakfast but i didn't try it. staff was pleasant and said hello. i would stay here again if i was in the area.

"Safe and Clean"

4
03/09/2018

I had a beach front room thanks to a free upgrade. The staff was helpful and friendly! Onsite dining is ok with good prices! The free breakfast was ok. Rooms are older but they are clean! Having a balcony facing the beach was great!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It was our pleasure to provide you with a clean, comfortable, oceanfront guestroom and friendly, superior service from our hardworking staff. Hopefully you also spent some time exploring the Virginia Beach area as we're in a great central spot. We're steps away from the beach and boardwalk and Atlantic Avenue has plenty of shops, restaurants and attractions. Thank you for being our guest and we hope you come back again soon.

"Beware the "non-ocean" view rooms"

2
29/08/2018

All of the "non-ocean" view rooms are actually located in a motel-style building across the street from the hotel. We didn't find that out until AFTER we checked in and couldn't find our room. Our room was satisfactory, but not at all what we thought we were getting. We felt duped.

"Great view - rather be outside on balcony!"

3
28/08/2018

Great ocean view rooms - loved the balcony; room was small, felt beachy however dated. Bathroom area extremely small (no place to put dry items while taking shower). Definate need of more outlets to charge electronic devices, esp near bed/night stand

"Best Time ever"

5
27/08/2018

This hotel is in the best location right on the beach with a oceanfront balcony. The fishing pier is right outside the door. The staff is awesome. The rooms are clean and large. The buffet breakfast is a plus.

"Great time."

4
27/08/2018

Best Western is a good hotel with a nice restaurant with a view of the Ocean and a bar. Ocean beach. Wave action safe and enjoyable. Rented bicycles and rode about a mile North and back. Weather was hot the five days we were there 7/17-7/22.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It makes us so happy to know you had a wonderful time staying with us and visiting Virginia Beach recently and that you made the most of our central oceanfront location. Hopefully you had an opportunity to visit both of our pools while you were here also. Our outdoor pool is great for lounging in the sun or cooling off after a day on the beach and even has a splash pad for our youngest guests. We also have a heated indoor pool that is both refreshing and relaxing any time of year. Thanks so much for being our guest, we hope to see you again.

"Great place for business or pleasure"

5
27/08/2018

I have been to this hotel for both business and later for a personal vacation. Both times Staff very friendly and rooms were nice. In addition the convenience store attached downstairs was a plus and we did not need to go out for anything. Being on the boardwalk is the way to go

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you so much for being our loyal guest and coming back to stay each time you're in town for both business and pleasure. It's terrific to know that you're well looked after by our wonderful staff and that you made the most of our oceanfront location right here on the boardwalk. Hopefully you had an opportunity to rent bikes and explore all three miles of Virginia Beach boardwalk. Our location which is near King Neptune's statue and other great attractions is the place to be any time of year. We hope to see you again soon!

"Don't smoke or else"

2
18/08/2018

My vacation was ruined at this hotel because of an employee named Torie. She read me the riot act because I'm a smoker. No one else was ridiculed in this manner. Avoid this and all hotels in Virginia Beach if you smoke!!!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Hi, Roby. As stated on our website and at check-in, we are a 100% non-smoking hotel, so smoking isn't permitted on our premises. We want to ensure all who visit us receive the accommodations they expected and enjoy a relaxing visit. We do however, apologize that you were not treated appropriately by a staff member with more sensitivity but hope they provided you with options on where you were able to smoke at hour leisure. Hopefully you had a pleasant visit while in Virginia Beach and enjoyed all of the area attractions and great restaurants nearby.

"Hot, soggy, outdated, not so clean"

1
10/08/2018

Breakfast was not fresh and served on gross tables and chairs in an unbearably hot room. Room was average clean and had a lot to be desired from beat up moldings, old carpets, toilet flush handle literally fell off. Ceilings were water stained and the bathroom tub had peeling and moldy caulk. And. . . the shower wouldn't drain when you stood in it so your feet were in your dirty water the whole time you showered. Towels were stained.

"Breakfast With Evonne"

5
08/08/2018

In addition, to the wonderful "Southern Hospitality," offered to guests, Evonne's commitment to excellence make the complimentary breakfast even better. She is personable, outgoing and very accommodating by anticipating the needs of the guests.

"Excellent"

5
07/08/2018

Our overall experience was great. And Torie at reception was extremely helpful and I am very thankful for her time and patience during our check in. Thank you Torie. We will definitely stay at another Best Western Plus again.

"WEEKEND GETAWAY"

4
06/08/2018

The hotel was very nice. We stayed across the street in the Blue Rooms. It was very nice and updated.The service was very good as far as housekeeping and the breakfast area. The pool area was nice also if you need to use a pool. The beach is right there. The only thing I did not like was just having to use the stairs to get to your room. Parking was great also. My room was very cozy and clean also.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Jennifer, it's so rewarding to know that you rested comfortably in your clean guest room and especially enjoyed having such convenient access to our refreshing outdoor swimming pool. Hopefully you were able to make the most of our convenient location which puts you in the middle of all the action here at Virginia Beach. In addition to the beach and boardwalk that are just steps away, you also are a quick walk from all of the shops, restaurants and activities along Atlantic Avenue. Thank you for including us in your vacation plans and do come back again!

"Good"

4
06/08/2018

Very good complimentary breakfast. Great breakfast food and big variety of it. Hotel is full of accommodating and friendly employees, Ashley and Garret in particular as well as the workers at the Oceans 14 restaurant

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Jason, it's our pleasure to provide you with superior service with a smile and plenty of amenities for your convenience. We are so glad you enjoyed our delicious complimentary breakfast buffet with its many options, and hope you had an opportunity to try out the waffle station too. We also hope you also found value in our heated indoor swimming pool that provides a fun and relaxing activity during our recent inclement weather. Thank you for being our guest, we hope you come back again soon!

"Not what I expected"

2
02/08/2018

Definitely not what was advertised online... CONS 1.Parking is in a garage across the street 2.Door didn't lock or door got stuck 3.Bathroom was extremely small/sink in entryway 4.Got double beds and supposed to have queen size 5.Restaurant food was expensive and tasteless 6.Outdoor pool was across the street in the parking lot 7.Room was ridiculously small for the amount of money paid PROS 1.On boardwalk 2.Nice ocean view 3.Indoor pool I usually never write reviews, but this place really made me angry. I will not stay here again!

"Motel hotel"

3
02/08/2018

Pros:. *Location *Good Breakfast *Free parking *Comfortable beds *Fairly clean *Great view from balcony *Attentive staff *Alot of ammenties for those on a budget Cons: *Small room for 3. Bathroom was tiny & had some mold *Outdoor pool faces the street *Tiny parking garage which is harder to navigate in a larger vehicle & check-in was awkward due to lack of space to unload our vehicle *Disappointed they allow time share sales in the lobby of the hotel. I don't like to feel manipulated to listen to a sales pitch on vacation. *Lack of outlets near tv. I brought a roku device along due to questionable weather but I couldn't plug it in *Elevator certificate stated it was past due for inspection Overall if you're looking for a resort experience this isn't the place for you but except for a few minor issues we had a pleasant visit.

"Evone in the Breakfast Buffet Area is Great!"

5
01/08/2018

Evone in the Breakfast Buffet Area is always a joy to see. She is a 10....make that an 11. She is so welcoming and helpful. We have stayed at this Best Western many times. Evone makes it special. Also, the people at check-in are wonderful too.

"worn out"

3
26/07/2018

All the rooms need to be renovated, peeling paint in my room ,our room door was completely broken, elevators broke down daily. To be fair ----The breakfast was good and the staff were nice. Time to find a new hotel chain

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Ben, it always makes us happy to learn that our staff made a positive impression and we're so glad you enjoyed your complimentary meal at our hot and cold breakfast buffet. However, it's disappointing to hear that you didn't have a perfect visit with us. We hope you will accept our apology and know that we will use your valuable feedback to make improvements moving forward. Thank you for being our guest in Virginia Beach.

"Best Western Hotel Review"

4
26/07/2018

The hotel is in a great location on Virginia Beach! Although the hotel is older in nature, we found it to be very clean. The bed was extremely comfortable & the amenities such as the room safe, blow-dryer refrigerator, microwave & coffee maker made the room efficient. We also enjoyed the complimentary breakfast offered each morning as it has many items from which to choose.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It's very gratifying to see that you rested comfortably in your clean guestroom and enjoyed so many of our convenient amenities. As you mentioned, we are centrally located so you are within walking distance of all the shops, restaurants and activities along Atlantic Avenue, and the beach and boardwalk are just outside of our doors. Please come back soon as there's so much to see and do here!

"Expected better"

3
25/07/2018

I was very disappointed when we arrived. The pictures looked a lot nicer than the reality. After checking into our first room, I had to ask to be switched as the room was very dusty. I ran my finger along the top of the headboard and was left with a thick bit of dust. The second room was cleaner, but still felt dingy. The whole place needs an upgrade. The carpets looked dirty. The indoor pool chlorine smell was so strong and just seemed gross. No towels at the outdoor pool. Those are the things we were unhappy about. On the positive side, the location is great, and the few issues I had were resolved quickly:switching rooms, asking for more toilet paper etc. All in all, it was average, but I felt as if I was staying in a motel instead of a nice hotel so that was a big disappointment. I would not stay there again.

"5th Stay!"

4
25/07/2018

This is the 5th time we've stayed at this Best Western in Va Beach. Every one is always very nice, and helpful. I noticed a few small changes since our last visit in 2016. The breakfast has been moved into a banquet room instead of in the resturant, which I think works much better and waffle makers have been added. It's crowded if you try to go between 8 and 10, I recommended getting there when they open the doors at 7!!!!!! They've also changed the doors to the balcony to a sliding glass door and the handrail on the balcony. I love both changes! The weather wasn't great while we stayed, 2 of the days were rainy, but that isn't the hotels fault. The fitted sheet on one of out beds was horrendous though, it popped off on side or the other everytime you sat down, I think it was just too small. And the only real issue I had was at check out. We always check out early to get a head start on out travel and to avoid traffic, but I waited over 40 minutes for someone to come to the desk at 7:40 in the morning. A very sweet lady in housekeeping finally called someone and the head of maintenance came over. The thoughts were that the night shift guy left after his shift, but out the 'I've stepped away from the desk' sign and the girl due to come on shift, never showed up. ?? As annoying as that was for me, I'm sure it was bad for them as well. I'm supposed to Recieve an email from them with my check out receipt, although I may end up calling to make sure everything was fine, and that there will be no extra charges and that my points were applied!

"Long weekend"

5
24/07/2018

A quick getaway was what we needed. We had the most wonderful complementary breakfast every morning. The inside pool was a little small but it was raining so I am sure more than the usual amount of people used it. It was clean and housekeeping were eager to help in any way. The only down side was that the room was a bit small when stuck there due to rain. Still had a great visit. Would return in a heartbeat.

"Family Vacation"

5
16/07/2018

Great place to stay! Beautiful view! Rooms were clean and comfortable! Staff:Day shift great especially Jonathan who mind you was off work the entire weekend was great he went above and beyond to make sure our stay was nothing less than amazing! All of the day shift workers we great! Nightshift:The manager she was good but the young chuncky guy not so much sorry I didn't get his name. We only had one problem the entire visit and that was with parking. We have an conversion van that does not fit in parking garages, and when we took the van out we would always have to search and wait for a parking spot. When I went in to ask the guy on night shift were I should park he very rudly said across the street! I had already checked across the street and nothing was available!! He acted like I was lying to to so I walked across the street again and asked the lady that was monitoring the parking area if there was a parking spot available for my oversized van. She stated that there was Not an available spot but I could park in a spot that led into the garage however I wouldn't have been able to turn around to get out and the guy at front desk proceeded to be rude and walk over to where we were and take her walkie talkie from her and radoi to someone to move another vehicle that wyou could clearly see would not fit in the garage.. I walked back over to the front desk and the manager on duty was trying to get someone to move to the garage when another guest came in and heard my husband and I talking and offered there spot to us. So in all the really should have some spots reserved for oversized vehicles in the parking lot on the oceanfront side. Side note I called 4 times to make sure they had accommodations for my van! 1st time when I made reservations 2nd time one week out,3rd time day before check in 4th time the day of check in, Everytime was told not to worry that they would have a spot reserved for me! Overall great experience except for parking! THEY NEED OCEANFRONT RESERVED PARKING FOR OVERSIZED VEHICLE!!!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It always makes us happy to read praise for our friendly, hardworking staff and we'll be sure to let Jonathan know he especially made an impression upon you. We always appreciate receiving feedback from our guests as it helps us to improve and grow, and we will certainly take all of your comments into consideration. We do apologize for any inconvenience you experienced with parking as space is very limited at most hotels here at the oceanfront. Hopefully you found value in convenient amenities such as our free Wi-Fi access which helps to keep you connected and in touch, and our central location near all of Virginia Beach's fun activities.

"VA Beach Accomodations"

4
16/07/2018

This hotel is very convenient to beach and excellant restaurants. Make sure that you indicate that you want a beach view room as the hotel also has rooms across the street overlooking the outdoor pool. During our stay they did have to turn the water off one day, which was inconvenient, but the problem was efficiently handled in record time.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for being our guest here in Virginia Beach. As you mentioned, Best Western Plus is made up of two buildings. Our oceanfront building has stunning views of the beach and boardwalk, while the more budget-friendly Westside building provides access to our refreshing outdoor swimming pool. Both buildings come with the same convenient amenities such as our complimentary hot and cold breakfast buffet and heated indoor swimming pool. We hope you'll come back again soon!

"Not the Taj Mahal, but....."

5
16/07/2018

Only a couple of very minor hiccups but overall a very nice place with a terrific location and a very helpful staff. Tickles me the reviews some people give a fine establishment because everything isn't perfect.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It's so rewarding to see that our gracious staff tended to your needs and that you made the most of our central oceanfront location. We're steps from the beach and boardwalk and all the shops and restaurants along Atlantic Avenue are just outside our doors. We're also within walking distance to the fishing pier, amusement rides, and all of the complimentary entertainment provided by Virginia Beach throughout the summer. We hope you'll come back again soon!

"Good"

4
14/07/2018

Everything was good except for the small, really small bath / dressing area. For the price, I guess I expected more. I will recommend it to everyone for cleanliness and great service. Also A/C unit and thermostat didn't work well together. Too cold and off we're all we had.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It was our pleasure to ensure a clean guest room and quality service, Willis, and we thank you for being our guest here in Virginia Beach. Hopefully you took some time to savor the stunning oceanfront views from your private balcony. The sunrise is especially breathtaking as it comes up over the water each morning, and many of our guests see dolphins swim by throughout the day. Thank you for your valuable feedback. We hope you'll come back again!

"Breakfast staff"

5
11/07/2018

The staff were very friendly and welcoming. Evone made the mornings so energetic and fun even the toddler enjoyed her happiness! Martha was also very nice and helpful. She did a great job keeping the dispensers full!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you, Amber. It's always gratifying to see praise for our friendly, gracious staff and we'll be sure to let Evone and Martha know that they made such a positive impression. Hopefully you brought your toddler to swim in our outdoor pool where we also have a splash pad for our youngest guests to enjoy. We appreciate your perfect score and hope you'll come back again soon!

"AMAZING - GREAT VALUE, LOCATION & SERVICE!!!!"

5
10/07/2018

Great location on the beach, rooms are clean and newly renovated, amazing staff, free breakfast (plenty of food and seating!), free internet, plenty of free parking, the restaurant gives good value, indoor and outdoor pool, what more can you ask for!!! You can see the staff realy CARE!

"Worst hotel ever."

1
05/07/2018

Horrible customer service from front desk staff and manager. They were absolutely rude and unaccommodating. Tiny, dumpy room. Could barely move in the bathroom because it was so small. Dingy place. One of the worst, if not the worst hotels I've ever stayed in. Wouldn't recommend this hotel to anyone.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Susie, to say we're disappointed would be an understatement. It is our goal to ensure friendly, superior service and a comfortable and satisfying stay for all our guests and we are very sorry that this wasn't your experience. Despite what might have occurred, we hope you enjoyed your time visiting Virginia Beach.

"Great location!"

5
05/07/2018

Great views from the room! We saw dolphins every morning from the balcony! Beds were comfortable, staff was friendly, and the location was great. We will definitely be staying here again in the future!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
What a lovely photo of the stunning sunrise view from your private balcony, Terri. In addition to the colorful oceanfront sunrise and schools of dolphins that swim by, your balcony is also the perfect spot for watching the complimentary fireworks that Virginia Beach puts on three nights a week during the summer months. We hope you enjoyed your stay in this lively area and that you'll come back again soon.

"Great place to staff and amazing staff!"

5
03/07/2018

We stay here every year. The people are so welcoming! We always stay in the ocean front building but this year we added a night, and came earlier at the last minute. The front desk found us a room across the street, non ocean front. The bed was comfortable and the room was still very convenient to everything, especially the pool. We would certainly stay there again. There is always free entertainment around you. This year they didn't have the schedule for the various beach streets printed up but you can find it on line. The daily hot breakfast is always a bonus and the breakfast staff are so friendly and they do a great job getting things set up and replenished. All of the staff are very friendly and helpful. We were all packed and ready to leave but our car wouldn't start. A woman who works in the office for Best Western was passing by. She was so kind! She called her husband who was nearby to come and give us a jump start. Special thanks to both of them for the kind deed and help getting us quickly on our way!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It always makes us so happy to hear from our loyal guests and we are grateful for your continued patronage. It was our pleasure to provide you with a clean, comfortable place to rest and friendly, superior service with a smile. It's especially nice to know when our staff members go the extra mile. The complimentary, nightly entertainment provided by Virginia Beach means you never have to go far to find fun, and there's so much to do right outside our doors. The beach and boardwalk are just steps away and we're within walking distance to the fishing pier and amusement rides too. We're looking forward to having you back as our guest again soon!

"Honey Moon"

5
29/06/2018

We had tried two hotels before this one. Both were not up to par. We had a non-beach view room on the other side of the street when we checked in and talked with Emily she made our day by upgrading us to a beach view on a higher floor. The hotel was clean, in a great location near all the action. We really enjoyed our time and we will return!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Congratulations! It was our pleasure to provide you with a clean, comfortable, oceanfront guestroom with gorgeous views of the Atlantic Ocean to mark such a special occasion. What could be more romantic than waking up each morning to a stunning Virginia Beach sunrise or sitting on your private balcony and witnessing a school of dolphins swimming by? Hopefully you followed up those amazing views with a visit to our delicious complimentary hot and cold breakfast buffet. After the sunrise, it's the best way to start the day. Here's wishing you a lifetime of happiness. We're hoping we see you again soon.

"Great Value"

4
18/06/2018

We booked the hotel for one night in conjunction with the Military Aviation Museum's Warbirds event, and were pleasantly surprised at the quality of the room that came with a great price. We weren't able to snag a king size bed by the time we reserved but found our room with two double beds to be roomy and clean. We especially appreciated the quiet air conditioner since we had spent the night before in lodging where the noisy air conditioner kept waking us up. The room did have a couple weird quirks: the kleenex box was positioned on a supply shelf near the ceiling over the toilet, and the only place to hang towels was on a horizontal clothes pole next to the outside door. Our room on the 7th floor had a wonderful view of the boardwalk and the Atlantic Ocean beyond, and, other than the boardwalk DJ and his tunes that he broadcast and floated uninvited into our room from the time we arrived at 4 PM until 10:30 PM, we found the room quiet. After looking over and trying the breakfast buffet (unappealing (to us) scrambled eggs, sausage; yogurt dispensed from a machine, half defrosted fruit, off tasting coffee), we opted for a different venue. Overall, this is a great lodging choice because of the value. The comfortable room and fantastic view cannot be beat for the price.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It was our pleasure to provide you with a clean, comfortable oceanfront room with so many convenient amenities. Even though you were here for a short stay, we hope you found time to rent bikes and explore the three miles of Virginia Beach boardwalk that's just outside our doors. A photo op at King Neptune's is generally popular with guests staying with us as well. Thank you for your valuable feedback, and we hope you will come back for a longer stay as there's so much to see and do here.

"Fantastic weekend"

5
18/06/2018

We went to the Best Western Memorial day weekend and had a blast. First of all, the staff inside the breakfast area (Shina and Tiffany) were the absolute friendliest, helpful and fun gals that made our experience even better. Breakfast was a REAL breakfast: sausage, eggs, omelet, bacon, french toast, waffle, pancakes, fruit preserves, fresh fruit and more. We stayed on the 2nd floor which in my opinion was the best location. We never had an issue with parking, as we entered the hotel from parking lot we walked directly onto the 2nd floor where not only our room was located but the Jacuzzi and pool were on the same floor, laundry and a pretty nice gym were on the 2nd floor. This hotel is clean, quiet (except if you stay by the laundry room). The staff at the front desk were knowledgeable and always had a smile on their face. We really enjoyed staying here. Bike rental was in the lobby behind the reception area. Minutes to the boardwalk. Fun, safe, it was a little pricey for the holiday weekend but the amenities were well worth it. Thanks for a fantastic stay.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It's terrific that you had such a nice stay and made the most of our convenient amenities. Our heated indoor pool and hot tub is the perfect way to wind down in the evening or enjoy a dip on a day when the weather isn't cooperating. For sun worshippers, we also have a refreshing outdoor pool that even has a sprinkler, so our littlest guests can splash around to their heart's content. We hope you'll come back and enjoy our central oceanfront location again soon.

"Thumbs up!"

5
12/06/2018

Came here on a bust trip, hotel very clean, staff very helpful and in great spirits. View of ocean from our room great. Although cool and windy at beginning of our stay, staff made visit a pleasure. One in particular was Evone the lady who made our waffles for breakfast, cheerful, funny and seemed to be a great all around person. On a scale from 1 to 10 I give her a 20!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It makes our day to receive such a glowing testimonial about our gracious staff, Frank, and we'll be sure to pass along your compliments to Evone. Like you, most of our guests love our stunning oceanfront views, especially the gorgeous sunrise as it comes up over the water. If you're patient, you might even catch a glimpse of dolphins swimming by or big ships passing in the distance. Three nights a week, you can also stand on your private oceanfront balcony to watch an entertaining fireworks display, compliments of Virginia Beach. We hope you'll come back and be our guest again soon.

"Front Desk personnel (Robin & Kim) exceeded all of my expectations!"

5
11/06/2018

Robin & Kim treated me as though as I was the only person checking in, in spite of the other arrivals completely sold out. They provided us an early check in so the kids could enjoy the beach. Then they provided us an 8th floor ocean view with outstanding views! The complimentary breakfast buffet attendees were very attentive making sure of replacement food arrived in a timely manner. They also kept the trash cans empty.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It's gratifying to learn that Robin and Kim provided you with superior service that exceeded your expectations, and we'll be sure they receive your compliments. It's equally rewarding to see that you loved your oceanfront views and all of our family-friendly amenities. In addition to being so close to the beach, we also have two swimming pools that are fun for kids and adults alike. Our sunny outdoor swimming pool is perfect for day time fun and has a sprinkler so younger kids can splash around too. We also have a heated indoor pool which is a great way to unwind at night or have some fun when the weather doesn't want to cooperate. We hope you'll come back and be our guest again!

"2 day getaway"

5
07/06/2018

We had a great view and the rooms were very clean. We were very happy with both (indoor and outdoor) pools. Breakfast was better than expected. My daughter loved the yogurt parfaits!! Luke was very accommodating and had us quickly checked in. Will definitely stay here again.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for giving us such a glowing testimonial, Dawn. It was our pleasure to have you as our guest here in Virginia Beach and we'll be sure to give Luke your compliments. Judging by your lovely photos, you appreciated the gorgeous oceanfront views and private balcony where you can sit and take in the sunrise or watch dolphins swim by. We're very glad you enjoyed our complimentary hot and cold breakfast buffet and hope you also made time for a sweet treat in our ice cream shop. Please come back again soon!

"Nice place to stay"

4
02/06/2018

****** Nice place to stay. Good breakfast with a varied number of choices that changes up every morning. Being right on the boardwalk and having restaurants within walking distance is a great bonus that we took advantage of.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Our oceanfront central location means that you're always close to all of the activities here in Virginia Beach. Hopefully you enjoyed one of our beautiful sun rises from your rooms private balcony overlooking the ocean before heading down to enjoy our complimentary hot and cold breakfast buffet. There are plenty of fun things to do during your time with us here in Virginia Beach and we're glad our location, room and amenities were enjoyed. Please come back again soon!

"Great Amenities for a Great Price"

5
31/05/2018

We love all the aminities this hotel offers. Indoor and outdoor pool, ice cream shop and restaurant in hotel, gym, game room, ocean front and non ocean front rooms, continental breakfast buffet with wide varity. The staff is always great and friendly. This is now our go to hotel every time we visit Va beach!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for such an outstanding review score and testimonial, Diana! It's our pleasure to provide you with a clean, comfortable place to rest and superior service with a smile from our gracious staff. It's so rewarding to read that you enjoyed our plentiful convenient amenities such as our complimentary hot and cold breakfast buffet with its wide assortment of breakfast options including a waffle station. We look forward to your next visit and hope you come back again soon!

"Terrible hotel"

1
30/05/2018

The rooms were ice cold and dirty. You could only control the temp of the room by turning off the thermostat. The rooms were not cleaned on two of the four days we stayed. Towels were rarely available and we had to make multiple trips to the desk to get them. The whole facility needs upgraded. Everything looked dirty and dingy.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Our guests' comfort and satisfaction are our top priorities, and we're very sorry that this wasn't your experience. We appreciate your valuable feedback and will research all of the items mentioned in your comments to ensure better customer satisfaction in the future. Despite what occurred, we hope you had a nice time visiting Virginia Beach and had a fun time on the beach.

"Good Price would do it again!"

4
29/05/2018

Everything but the hotel restaurant was great. The restaurant didn't meet our needs so really can't say it is bad just not for us. Easy and clean access to the beach. We will book this hotel again next year!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Hi, Neil! It's so gratifying to know that you're going to come back and be our guest again. As you mentioned, the beach and boardwalk are right outside our doors, and you can spend your whole time here without having to get into your car at all! You can rent bikes and explore three miles of Virginia Beach boardwalk, and also stop at King Neptune's statue for a photo op! Atlantic Avenue is a great location where you can easily walk to many shops and restaurants as well as all the complimentary entertainment options that this a lot of fun throughout the summer. We can't wait to see you again!

"Highly recommended"

5
28/05/2018

Excellent location and staff. The free breakfast is excellent! Room was clean and hotel was very neat. Love the oceanfront view. Check in was a breeze, plenty of free parking, and the staff is very accommodating.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It was our pleasure to provide you with a clean, comfortable place to rest and superior service from our friendly staff. Our great location means you're never far from any of the action here in Virginia Beach. We're steps away from the beach and boardwalk and a quick walk from most of the shops and restaurants along Atlantic Avenue. We're also a quick drive from the zoo, aquarium, and Ocean Breeze Waterpark. There's so much to see and do, you'll have to make several more visits to get everything in! We hope you'll come back again soon!

"Beach Music weekend"

5
27/05/2018

This was a great place to stay staff was very friendly and helpful. Good location for the beach music weekend. Very clean. Love the breakfast. No parking fee. Food was good. I will stay there again next year.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It's great to know that you were well taken care of and that our gracious staff saw to all of your needs with a smile. It's also terrific that you took advantage of our many amenities and had a satisfying meal at our complimentary hot and cold breakfast buffet. Hopefully you also made use of our free Wi-Fi access that ensures you stay connected and helps you to keep in touch with your loved ones. We're so glad you're coming back next year and look forward to another visit.

"Pay the extra for balcony with view"

4
25/05/2018

This is a good Best Western. Rooms are good, particularly if you get the sea view, which like most hotels on VB is stunning. Service was very good, as was the free breakfast. My only observations is that the onsite bar/restaurant is soul-less! but this matters little as there are many good bars on the beach. Recommended

"Great Service"

5
22/05/2018

Great Service by all the employees. Rooms were clean, refreshed nicely and beds comfortable. We always enjoy staying at this Best Western and will continue to come back next year! Restraint food was excellent and had wonderful service.

"GREAT Hotel!"

5
18/05/2018

Great value! Oceanfront hotel -- exceptionally clean with fantastic hot and cold items for breakfast! Good location; quiet room. Staff is exceedingly polite and helpful. Will gladly recommend and definitely plan to come back!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It was our pleasure to provide you with a clean, comfortable place to rest, with our gracious and friendly staff seeing to your every need. We're so glad you enjoyed our delicious hot and cold breakfast buffet and hope you also had a yummy dinner at our oceanfront restaurant, Surfside Grille. Do come back again soon and take advantage of our central, beachfront location again.

"Anniversary, Mothers Day Get Away"

5
14/05/2018

The employees throughout the hotel where very polite and professional. From the front desk to housekeeping where all so nice. We were greeted as soon as we arrived. Asked multiple time throughout our stay if everything was ok. Kept us stocked up with clean towels. We would def. stay here again

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Happy anniversary! It was our pleasure to provide you with superior service during your Mother's Day visit with us, and so gratifying to learn that you had such a nice time you'll be staying with us again. Hopefully you woke up each morning inspired by the gorgeous oceanfront views and started the day off right with a delicious morning meal at our complimentary hot and cold breakfast buffet. We're already looking forward to having you as our guest again.

"Evone, works breakfast buffet, gets a 10!"

5
14/05/2018

This is my first online review but I just have to give Evone, who works the breakfast buffet, an excellent rating. What a wonderful personality! She is perfect for that position. She just naturally reaches out to people of all ages (the kids love her), such a positive, happy, friendly attitude, and right there to help with anything you need. I looked forward to her smile and greeting each morning of our stay! Also enjoyed the beautiful ocean view from our balcony & the clean indoor pool.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Hi, Lee! It's wonderful that Evone made such a positive impression with her outstanding service and we can't wait to share your kind words with her. It's also rewarding to see that you made the most of our complimentary and convenient amenities. Hopefully you also found value in our central oceanfront location where the beach and boardwalk are just outside our doors, and all the shops and restaurants along Atlantic Avenue are only a brief walk away. Please come back again soon!

"Terrible"

1
13/05/2018

Terrible. Poor service. The air didn't work. The kitchen sink was stopped up. The maid didn't come to clean the room. I booked five rooms for a family get together. I was terribly embarrassed. Something was wrong with everybody's room.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It's so disappointing to learn that you and your family didn't have the perfect stay you had hoped for. As most of our guests rave about our comfortable guest rooms with all their convenient amenities, it's disheartening to learn that you didn't have the same experience. Please accept our apology for any inconvenience and know that we'll be researching your comments and discussing them with our staff to ensure others don't have the same frustrations. Hopefully you were able to enjoy some beach time and the Virginia Beach area.

"Beautiful view!"

4
13/05/2018

Beautiful view from all rooms, as long as you are in the main building (make sure you reserve the main building!) Fantastic breakfast buffet, huge room with super nice and helpful employees. Breakfast changes slightly each day, i.e. biscuits and gravy, then grits, chicken fried steak, french toast sticks. Always make-your-own waffles and scrambled eggs, etc. Main restaurant - so so. Had a burger, it was just OK. Had the fish (fried) was not crispy. Husband had the flank steak, tasted "off". The room as I said had a wonderful view, with beautiful sunrises. Beds in the room rather hard. Not 5-star but clean and comfortable. Our room was directly over the bar/grill and I never heard a thing. Same for my neighbors - good soundproofing from my experience. Only a block or so from King Neptune statue - a must see! So awesome. It was a bit chilly when I was here, so not a lot of beach action. You can rent bicycles nearby, which I would definitely do in warm weather. They have a great bike path all along the boardwalk, and saw garbage trucks and sand-combing vehicles every morning. Very clean area! We did not use either the indoor or outdoor pool, but I did look at them and they looked well-kept. Would like to return when it's a bit warmer!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Your detailed feedback is valued and appreciated, and we thank you for being our guest. Like you, most of our guests enjoy taking in the beautiful views of the beach and boardwalk from their oceanfront rooms. Hopefully you had a chance to work out in our fitness room that is so convenient for getting a workout in when you're away from home. Come back soon so you can swim in your choice of heated indoor or outdoor swimming pool.

"Great Place to Stay"

5
12/05/2018

Stayed here for one night after staying in a rental house for a few days. You can't beat the location and price! We had an ocean view room and it was awesome. Breakfast was great, lounge was nice and staff were friendly. Only negative was that only one elevator was working, so we either had to wait several minutes or take the stairs. It looked like it was being repaired one the day we were leaving. Breakfast was great too... the breakfast room is huge so it's easy to find a seat. I would absolutely stay here again!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It's so gratifying to learn that you had such a nice visit at Best Western Plus and that you're coming back to be our guest again! It was our pleasure to provide you with superior service and a clean, comfortable place to rest with so many convenient amenities like our free WiFi access and onsite restaurant. Come back again soon so you can rent bikes and enjoy all three miles of Virginia Beach boardwalk!

"virginia beach"

4
10/05/2018

the weather was cooler than expected should be when trip planned, the indoor pool was great. we were upgraded so we could see the wild waves from our room. our stay was great other than weather. will definitely stay here if we come back to vb,

"The perfect welcome!!!"

5
09/05/2018

We had a wonderful welcome by Sharia when we arrived. We'd been traveling for the last two weeks and she was by far the best and most friendly person we've encountered during our time on the road. Our room and view of the boardwalk were perfect!!!! Will definitely be back if we make it this way again.

"Virginia Beach stay"

5
09/05/2018

Our Virginia Beach Best Western stay was wonderful well appointed huge rooms and the few out our glass door of the beach and ocean was fabulous and the sunrises were awesome the staff could not have been friendlier and more helpful

"I can't wait to come back!"

5
08/05/2018

The price was terrific and the location was terrific! We were close to everything! The room was very clean. Very easy access to the beach. The staff was great too. We had a big cheer competition to attend and even though it was crowded at the beach the hotel was perfect and it accommodated everyone nicely. We didn't have to wait on elevators long to change floors like other hotels

"Best at the Beach"

5
04/05/2018

Very nice large room. Great view of the ocean. Jacuzzi in room. Hot breakfast. Great price. Very friendly staff. TripAdvisor requires that this space be filled. Thank you very much for reading my review.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It was our pleasure to have you as our guest in Virginia Beach, Mike, and to provide you with the convenience of our many amenities. Like you, our guests love waking to a beautiful oceanfront sunrise and following up that beautiful view with a delicious morning meal at our complimentary hot and cold breakfast buffet. Hopefully you also found value in our central location which puts you within walking distance of miniature golf, fishing, the beach and bike rentals on the boardwalk. Please come back and stay with us again soon!

"couple of days treat"

4
03/05/2018

Satisfied with this hotel had a beach front room unfortunately the weather wasn't good. The breakfast buffet was very good and the restaurant was well worth the visit. I would come again when the weather would be better then I would have more thoughts on my stay.

"Gorgeous View"

4
03/05/2018

The view from the room was gorgeous. The rooms could use a bit of updating, but nothing horrible. The front desk staff was very friendly. I wasn't really impressed with the restaurant that is located in the hotel.

"Oceanfront Gem"

5
23/04/2018

This is a nice hotel with all rooms being oceanfront. The hotel has everything you need for a nice vacation. Breakfast, a restaurant, ice cream bar, and indoor pool/hot tub. I will be staying here again.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for your glowing testimonial and for including us in your Virginia Beach plans. It's so rewarding to see you make the most of all of our convenient hotel amenities and we're glad you enjoyed them. Hopefully you spent plenty of time on your private oceanfront balcony enjoying the gorgeous ocean view that we're so well known for. Please come back soon! Summer is coming, and the boardwalk will be bustling with activity!

"Great view & value off-season"

5
22/04/2018

We got a really nice room for a very reasonable price in April, with view on the ocean and a balcony. Weather wasn't as warm as we had hoped, but that's definitely not the hotel's fault ;) Overall our experience was very positive and we'd definitely recommend this hotel!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It makes us so happy that you had a nice stay at Best Western Plus, Olivier. We hope you had an opportunity to also indulge in our delicious complimentary hot and cold breakfast buffet, which is a favorite of all our guests. Thanks for the recommending our beachfront location to others and please come back to enjoy our gorgeous oceanfront views and central boardwalk area again!

"awesome place"

5
18/04/2018

Great location, clean rooms, everyone friendly. When I made the reservations, Debbie was kind and helpful as always. Evone makes you feel like family when you go to breakfast, she is THE BEST EVER!!!!! We Love Evone!!! Joe went out of his way to make a special breakfast for us.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Hi, David! It was our pleasure to provide you with superior service from our hardworking and gracious staff. We'll be sure to let Debbie, Evone, and Joe know about your compliments as well! Hopefully you also were able to spend some time enjoying the beautiful views from your private oceanfront balcony and swimming in our heated indoor pool. Please come back and be our guest again soon!

"Very nice for the price"

4
16/04/2018

This was a very good hotel for the price. It was clean and right on the beach. It was in a good area and had breakfast, a fitness center, and restaurant. I couldn't get my internet to work but then again I didn't report the problem. I would stay there again.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for such a nice review and for choosing us in your Virginia Beach vacation plans, April. We're so sorry for any inconvenience with the WiFi access as it normally performs well for us. This experience isn't typical, but we'll certainly investigate the effectiveness with our vendor. Despite what occurred, we're so glad you made the most of our other convenient onsite amenities while here at the beach. Hopefully you also had a relaxing dip in our heated indoor swimming pool and also had fun walking on the beach. Please come back and stay at our oceanfront location again.

"A great place to stay!"

5
16/04/2018

This is a clean, very nice hotel. The sound of the ocean coming thru the balcony door and the view was perfect. I would highly recommend this hotel and plan on going back. The boardwalk is just a few steps from hotel and some very nice souvenir shops across street.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you so much for your perfect review score! It was our pleasure to provide you with a clean and comfortable place to rest, with the relaxing sounds of the surf from your private oceanfront balcony. Hopefully you rented some bikes in the area and had a chance to tour all three miles of the Virginia Beach boardwalk. We're close to King Neptune's statue and the fishing pier is a quick bike ride away. Do come back and be our guest again soon!

"My stay at Best Western"

4
11/04/2018

I have been staying at Best Western for years now. I always come on spring break and then again in the summer months and i have even been doing fall of the yr. Its just so convenient and we just love it.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
We're so honored to have you as a loyal return guest. There's nothing more rewarding than knowing that we're your home away from home. We're confident you're taking full advantage of our many convenient amenities such as our complimentary hot and cold breakfast buffet and free WiFi access. We can't wait for your next visit in the summer when our refreshing outdoor swimming pool and ice cream shop will be open!

"Beach trip"

5
10/04/2018

Overall, the stay was very good other than the weather.lol! Staff was great and room was very comfortable and clean. All the staff were really friendly and it's location was fine. Although, we didn't have kids many families enjoyed the indoor pool.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for choosing Best Western Plus for your stay in Virginia Beach. It was our pleasure to provide you with a comfortable place to rest, and it's gratifying to learn that you received superior service while you were here. Hopefully you stepped out onto your personal balcony to take in the gorgeous sunrise and oceanfront views. Please come back and stay with us again so you can take advantage of our central location and fun area attractions again.

"Anniversary night away Apr 7th"

5
08/04/2018

Just stayed here for one night to celebrate our 29th wedding anniversary. We live in Hampton and made the short drive over arriving right at 4pm. Check-in was efficient and staff at the front desk were very pleasant. Parking lot was full so we had to park across the street. Not really a problem except the weather was not the best with rain. Our room was 512 with a balcony overlooking the beautiful beach. The room was clean, bed and pillows were comfortable, and everything worked perfectly. We didn't get to enjoy the balcony till the next morning due to rain but we did enjoy the view with the curtains open. Despite the bad weather we did enjoy the room, the view, and a nice bottle of wine. Check out in the morning was quick and painless. For our next quick weekend getaway we will definitely consider staying here again.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Happy anniversary! We're honored to play host to such a wonderful milestone! Though you had a brief stay with us, we're glad we could provide lovely ocean views for your romantic celebration. Hopefully you had a good rest with the sounds of the of the ocean in the background and started your morning at our complimentary hot and cold breakfast buffet. Please come back again when the weather is nice, so you can enjoy a gorgeous Virginia Beach Sunrise from your private oceanfront balcony!

"Clean "

4
08/04/2018

We spent some time on in the hotel due to rain and wind... I would have asked the front desk to calm the weather down but i was pretty sure they hand no control over Mother Nature. Cleaning crews throughout the hotel were super friendly always greeting guests as they walked by. Our room was clean upon our entry and everything thing was neat and organized well. Booking was a breeze when I called the hotel direct also. Check out was easy because when I checked in they had me initial no smoking and that they could email the final check out bill. Everything was very pleasant here. Thank you to all the employees it was a good experience. I would recommend this hotel to my friends and family. No bugs. Which was a plus

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Our staff works hard so you have a clean, comfortable, and smoke-free place to rest, Robert. Thank you so much for choosing us for your Virginia Beach vacation and for sharing such complimentary comments with everyone here. If we could control the inclement weather and provide you with a beautiful day, we would have. Fortunately, we have plenty of fun things to do inside on a rainy, windy day. Our heated indoor swimming pool is perfect for such gray weather and our arcade ensures hours of fun gaming. Do come back in Summertime and lounge in the sun by our sparkling outside swimming pool and of course the wonderful beach right outside our doors.

"Once they are on spring vacation"

5
06/04/2018

Staff extremely friendly. Location of Hotel was great. Continental breakfast was delicious. I was very pleased I will definitely consider this hotel if it is available in a future Stays. The sweet lady that runs breakfast she goes out of her way to make sure the guests are happy and you start your day with a smile.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It was our pleasure to provide you with superior service with a smile, and we'll be sure to share your kind words with our gracious staff. Our daily complimentary hot and cold breakfast buffet is indeed a guest favorite and we're happy you liked it. Hopefully you followed up that delicious meal with a visit to our heated indoor swimming pool, which is a nice way to warm up on a cool early Spring day. We're looking forward to your coming back soon to enjoy our central oceanfront location again!

"I had a good week staff was just gread"

4
06/04/2018

I had a great time at Best Western plus,I will be coming back .The prices was affordable and the veiw was great everything was in walking distance.me and my family had a wonderful time we will be returning

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
There's no greater compliment than when our guests tell us that they'll be coming back to stay with us again. It's wonderful that you had such a nice time at Best Western Plus and while in Virginia Beach. Our central oceanfront location puts you steps away from the beach and boardwalk as well as so many shops, restaurants, sites, and attractions. Hopefully you were able to spend some time on your private balcony enjoying the gorgeous views of the beach and boardwalk. We're looking forward to your next visit!

"Location was great"

3
05/04/2018

Front desk service was great. The restaurant on site, Shoreline grill was horrible. Food tasted nasty and wasn't prepared good at all. Staff was rude and didn't have a care in the would. Dont waist your money.

"Reasonable rates, great location and love the amenities!"

1
02/04/2018

my mom and I stayed in late February.. We always stay on the highest floor 8th) if possible.. they were putting in new carpeting which looks great.. The ocean view is superb love the size fridge and microwave.. A value for the money.. The heated indoor pool is a nice size and love that they have a restaurant that overlooks the boardwalk.. The free breakfast is a really good one--very hearty with eggs, bacon or sausage.i've had boiled eggs as well on occasion, 2 waffle makers with prepoured batter.. Cereals oatmeal, fresh fruit, yogurt and nuts-- bagels toast pancakes sometimes--something to suit everyone's taste.. once they had country fried steak during our stay. with gravy.Yum!.--A big thank you to chef Sterling for making sure I had bacon (he knows it's my favorite) before it was depleted or he made a new batch.. Shelby gave me fresh pancakes because mine had gotten cold as I was talking with fellow traveler.. That attentive staff is a real magnet for me choosing this hotel.. Evonne as well as a hostess never forgets a face and catching up with her "regulars" and making sure all is replenished and you know where everything is that you need.. Jonathan and Robyn at the desk process my best western travel cards effortlessly and make sure I'm taking advantage of them... Debbie at the front desk told me about a landmark restaurant (Pollards) which does great southern fried chicken..love their okra too and sweet potato fries.. she printed out the directions without batting an eye..Kim and sarah also were giving me options on other places of interest or directions. Hope I didn't leave anyone out).. These folks have a mission and its for you to RELAX and let them take care of you when you are their guest..This is my go-to place 5 or some times a year...!!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for such a glowing testimonial, Melinda and for being our loyal guest every time you're in the area. (although we believe you meant to give us a 5 star instead of 1 ??) It was our pleasure to provide you with superior service and we will be sure to pass along your kind words to all the staff members that your referenced. Your choice of a room on the 8th floor no doubt offered you a stunning view of the sparkling ocean and colorful sunrise. Hopefully, you spent plenty of time dolphin watching from your own private balcony. Do come back again and have a relaxing swim in our heated indoor swimming pool as you wind down in the evening.

"Great Shamrock Marathon Weekend!"

5
27/03/2018

Debbie and the entire staff were fantastic from start to finish! Room gave us a look at the finish chute! Great location to the race! We already booked our room for next year! Thanks Debbie and staff!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for your perfect review score and for choosing Best Western Plus for your home base during the Shamrock Marathon. It's our pleasure to provide you with superior service from our hardworking staff and we'll be sure to pass your kind words along to Debbie and the rest of our team. We're looking forward to your visit again next year when you can once again view the finish line from our hotel, along with our stunning oceanfront views.

"Perfect location at a great price"

4
22/03/2018

Million dollar view for very inexpensive. Check in staff was exceptional. The lady bartender with long blonde hair was just the friendliest, informative nice gal. She gave me some great options to go eat close by and told me where to go shopping and history of the Chesapeake Bay Bridge. Very nice gal, great at her job! my only complaint of this location would be to put extra blankets in the room. I had to crank my heater and the sheets and paper thin blanket just wasn't enough on a very cold night of 35 degrees.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for staying with us, Shawna, and for your kind words about our hotel and gracious and friendly staff. It makes us so happy that they were able to help you make the most out of your visit to our central oceanfront location which puts you in the heart of all the Virginia Beach action. Come back again soon and rent some bikes so you can explore all three miles of the activity-filled Virginia Beach boardwalk.

"Great People, View and Stay!!"

5
22/03/2018

My family and I were in Virginia Beach visiting family. Our rooms were up to date and had beautiful ocean views. Ashley greeted us at breakfast and made sure we had everything we needed. The entire team was warm and welcoming!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you so much for your perfect review score and for staying at our oceanfront hotel in Virginia Beach, Lynn. It was our pleasure to provide you with a comfortable, scenic place to rest. We're so happy you enjoyed your delicious morning meal at our complimentary hot breakfast buffet and will be sure to pass your compliments along to Ashley and the rest of our hardworking staff. Come back and see us again in the summer when our sunny outdoor pool and ice cream shop are open. We're the perfect summer family destination!

"Ok stay here at this hotel"

3
22/03/2018

We stayed here on our way back from Savannah Georgia. Our room was dated and the bathroom very small. It did have a good view of the ocean which was nice. The breakfast was average at best. We would pick a different hotel if we come back to Virginia beach hands down.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for choosing us for your stay in Virginia Beach and for sharing your valuable feedback with us. As guest satisfaction is our top priority, we'll be sure to take all your comments into consideration. We hope you otherwise had fun on the beach and boardwalk and enjoyed the great views of the ocean from your balcony.

"Staff at this hotel is top notch!"

5
20/03/2018

Best customer service I have had a hotel in a long time, and the full breakfast was amazing! Well worth the cost of the stay. Will definitely consider Best Western Plus hotels in the future. Manager ans staff deserve CUDOS!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Your perfect review score is so appreciated, and it was our pleasure to provide you with top-notch service from our hardworking staff. It's wonderful that you enjoyed our delicious complimentary hot breakfast buffet and we hope you also had time for a nice meal at our scenic Shoreline Grille. Do come back again so you can swim in your choice of heated indoor pool or sparkling outdoor pool.

"Above average hotel"

4
20/03/2018

I stayed here one night for business. The room was comfortable and the bathroom was clean. There is onsite parking and the staff was friendly. The hotel is on the beach, and I believe all rooms have a view. I would recommend this hotel.

"hard bed lack of extra sheets"

3
12/03/2018

The hotel was in a good location. Most of the hotel staff were friendly, but make sure you bring extra sheets. My daughter got sick and when I asked for extra sheets I was told they didn't have stock. They weren't able to bring us the blankets they had in replace of sheets. The cleaning staff was very helpful and nice.

"Cheer competition"

4
12/03/2018

We stayed for a cheer competition. Great location as we could look at the ocean direct from our room. The staff was friendly and answered all our questions. The price for this time of the year is a bit high but not too bad. The free breakfast was average but it was good enough to start the day. I'd stay here again if I came back.

"Second visit to this hotel. We enjoyed ourselves each time"

4
10/03/2018

Service was ok. Ms. Evonne in the breakfast area was exceptional. Her customer service was over the top 10+++ she made us feel like we were at home away from home. Will visit this hotel again and advise others.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for such a lovely testimonial, and for your kind words about the superior service you received from Evonne. Hopefully while you were here you were able to indulge in a relaxing soak in our heated indoor swimming pool too! We're so happy to have you as a loyal guest and look forward to more visits in the future.

"Beachfront hotel"

4
09/03/2018

Beautiful location ... two blocks from big Neptune statue ... friendly staff ... clean rooms ... good restaurant located in hotel ... small bathroom ...staging area for next week's Shamrock Marathon is being set up right on the beach

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It was our pleasure to provide you with superior service from our gracious staff. Our central location is convenient to so many Virginia Beach attractions and points of interest it makes us a great place to choose while on vacation. In addition to King Neptune's statue, we're also within walking distance to the fishing pier, shopping and plenty of area restaurants. Yes, our yearly Shamrock Marathon along with many other fantastic events year-round are right here outside our hotel most of the time. Do come back and stay with us again soon!

"Location is great"

4
07/03/2018

The place is great, we got the oceanfront accommodation, breakfast is nice, rooms are adequate. The only thing I want is to suggest to management about employee parking, they should have employee designated parking slots, while we were there, the parking in front of the nuilding is full, although there is an adjacent parking lot opposite but we wanted to be near the building since we have lots of bags to carry, we found out that some employees are parking their vehicle at the guests' parking lot, thus, it's quite inconvenient for those who had been through a long travel and couldn't find available slots as they are taken already by employees. Apart from that, all is well.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for including us in your Virginia Beach plans, it was wonderful having you as our guest. We appreciate this valuable feedback and agree that our staff should not take up valuable spots near the hotel entrance. We'll certainly talk with our team to ensure our guests have premium spots upon arrival. It's wonderful that you made the most of our convenient amenities such as our delicious complimentary hot and cold breakfast buffet and that you enjoyed our stunning oceanfront views overlooking the boardwalk and beach. Please return to our central location again soon to enjoy more fun at the beach!

"POLAR PLUNGE weekend! (My 19th year)"

5
23/02/2018

I look forward to Polar Plunge weekend every year! It is such a great cause and I raise money for Special Olympics because they have a very special place in my heart. I used to stay at a very fancy place with a beautiful suite. However, last year I came to best Western plus, and the people there made me want to come back again this year! I called the manager, Dawn Wheeler, and she was so kind and helpful! In fact, I would like to thank EVERYONE at the front desk for being so warm and welcoming, and accommodating in every way! Dawn, Sarah, Robin, Jon, Debbie, Amy, and Emily! I had all my friends book rooms at best Western plus, because I told them how gracious everyone there is. I know it is a very crazy time of year, yet somehow they all bring a big smile and A truly genuine warmth not only to me, but to all of my guests that I invited. There was a maintenance man, he did not give me his name, but brought me a table, and when I told him I needed a different table to set up a bit of a food venue, he didn't complain, he just came back and when I try to offer him money, he said there is no need, I'm happy to do it. Then I chased him down the hall and gave him money! And the room attendants could not have been nicer ,full of smiles ,and just so pleasant!! Every time anyone asks me where to go, I tell them best western Plus! 28th and ahalf Street, you will never meet a better staff! I am a local, but when I go to polar plunge I spend the whole weekend in a hotel, so that I do not have to drive. I will continue to support this hotel simply because of the staff! I want to thank each and everyone of them, I know how stressful it can be, I have been in the service industry my entire life. There is a huge difference between “putting on a smile” and actually being happy to make your guests feel welcome. Whatever your recipe is... keep it up! I stay at the beach often in the summer as well, and I will ALWAYS stay At BEST WESTERN PLUS!!! Thank you again ! Wendy Ward

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Wendy, thank you so much for that glowing testimonial! It was our pleasure to provide you with superior service and a place to organize for such a worthy cause. We look forward to passing your kind remarks along to our gracious staff as they will be tickled with your compliments. Hopefully our complimentary hot breakfast buffet was convenient, and you possibly had a chance to take a dip in the heated indoor pool after the cold ocean activities. We're looking forward to your next visit, when we'll once again help you with all of your needs.

"No sleep & awkward"

1
18/02/2018

They have the alarm going off early in the morning, so you cannot sleep!!! It is so poorly designed that people using the bathroom can be viewed by housekeeping passing by!!!! I was very uncomfortable with the room. The staff at breakfast wouldn't let me have a water bottle, as I was struggling with morning sickness and wanted to try to not be so dehydrated!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for staying with us and we are so sorry to see that your experience was less than perfect. Please accept our apology for any inconvenience you experienced at our hotel and know that we'll be discussing your comments with our staff to determine what happened and ensure a smoother stay for future guests. We hope you still had a nice time visiting the Virginia Beach area.

"Tremendous value and warm service!"

5
12/02/2018

I stayed at the Best Western Plus Virginia Beach for 5 nights in February. I wanted to take a relaxing getaway at an affordable price, and this fit the bill! At check in, the employee was friendly, helpful and expedient. She also gave me a coupon for 15% off in the hotel restaurant, which I utilized that night. My room was well equipped with a refrigerator and microwave, and a balcony facing the beach. The sound of the waves is so relaxing and therapeutic. The bed was comfortable, the hotel was quiet, and the breakfast was wonderful, and included with the room rate. The highlight of my stay was Shelby, the breakfast attendant. She talked to all of the guests in the dining room, and; she has such a genuine and warm personality. She was always eager to assist and accommodate, like when a guest was having trouble with the waffle maker, she made their waffle for them, another guest had a problem operating the microwave, and she immediately went to assist him. She talked with guests and remembered details about them. For example, she was speaking to a couple who was checking out that day. She made sure that she said goodbye to them, and to have a safe trip home. When I made my coffee, I asked if there was any half anf half creamer. Shelby suggested the vanilla almond milk in the refrigerator along with the creamers to flavor my coffee. It was delicious! I worked in the service industry for 15 years, and; I genuinely appreciate employees that go above and beyond, and who genuinely enjoy their job. Shelby is one of those rare gems that you find very seldom. She was a pleasure to meet and speak with, and she left quite an impression on me. A man that was seated at a table next to me on Sunday said, "thank you for your service, we sure do appreciate you." Yes, I was highly satisfied with my accommodations and the superb value. But by far, Shelby was the highlight of my stay, and, I am happy to have met her.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for including us in your travel plans to Virginia Beach, Beth. It was our pleasure to provide you with superior service and we look forward to sharing your kind words with our hardworking and gracious staff. It's rewarding to know you made the most of your stay with us and enjoyed the spectacular ocean views. Hopefully you also found value in our delicious complimentary hot breakfast buffet, which is the perfect way to start off your day. Please come back and visit our central oceanfront location again soon!

"Vicky McCarrick"

5
04/02/2018

Excellent location, great re-model. Comfortable beds, and clean property. Every room is ocean view!! Breakfast was is a large room, hot and fresh. Shelby was welcoming and friendly. Planning on returning in April!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It makes our day to see that you rested in comfort in your scenic oceanfront room, and it will be our pleasure to pass on your compliments to Shelby. Indeed, our delicious, complimentary hot breakfast buffet is a favorite of our guests who appreciate a fortifying meal before they set out to explore Virginia Beach and our central oceanfront location. The beach and boardwalk are just outside our doors, and we're within walking distance to bike rentals, King Neptune's Statue, and the fishing pier. We can't wait to see you in April!

"Pleasantly surprised"

5
03/02/2018

We were just passing through and booked this hotel, it was great! The breakfast was all you could want, the room overlooked the beach so we could see the sunrise. The restaurant in the hotel was great since it had been raining all day and we did not want to head back out. Great prime rib dinner very reasonably priced and terrific service. Would recommend to anyone!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for such a wonderful testimonial, Valerie! While it must have been disappointing that you experienced inclement weather during your stay, our heated indoor swimming pool, fitness room, and arcade provide plenty of rainy day activities. We're so glad you capped off your evening with a delicious meal at our own Surfside Grille that overlooks the Atlantic Ocean. Do come back again soon so you can enjoy all our central, oceanfront location has to offer.

"Total Dump. Very misleading photos on their website. The Court Yard Marriott just down the road is way better."

1
30/01/2018

Very misleading photos on their website. The Court Yard Marriott just down the road is way better. Dirty room and outdated furnishings. We were told that it was comparable to the Best Western Sandcastle. But not even close.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Guest satisfaction is so important to us, and we're dismayed to learn that you didn't experience the visit you had hoped for. Please accept our apology for any inconvenience and know that we take all feedback seriously and will research the items you detailed here.

"**Awesome**large breakfast seating**Great stay**"

5
29/01/2018

Pool was warm and inviting w/bubbles.There was cool artwork on the Wall. The children loved the statue of Neptune very close to the hotel.lots of great shopping and restaurant options just out the door. Friendly desk clerks and a overall good vibe,I recommend this hotel for the ppl and the views inside the room and in the hall just fabulous.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Hi, Donavon! Thanks so much for your kind words and wonderful rating! The statue of King Neptune is just a quick walk from our hotel and makes the perfect photo op for visiting families. Our central oceanfront location also puts you steps away from the beach, boardwalk, and all of the wonderful shops and restaurants along Atlantic Avenue. Please come back and stay with us soon so you can once again enjoy the oceanfront views from your private balcony or take advantage of the more economically-priced Westside location, which is located near our sunny, refreshing outdoor pool.

"FREE BREAKFAST"

5
29/01/2018

Went to a retreat at the hotel. The breakfast was good. The pool was clean. The restaurant has some really good food (flounder yummy). The staff is helpful and very pleasant. The room is ocean view with a balcony. VERY NICE

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
We loved having you stay with us and thank you for the opportunity to host your visit here at the beach. The ocean views are lovely, aren't they? Our guests especially love sitting on their private balconies to watch the colorful sunrise as it comes up over the water. Your kind words are appreciated, and we'll be sure to pass them along to our staff. Please come back again so you can take advantage of our central location with so many shops and restaurants within walking distance from our hotel.

"Nice"

4
09/01/2018

We were there for 9 days visiting family. Everyone at the hotel was extremely friendly and helpful. Room and bathroom was a little small and needed a little more light but nice. Breakfast was always very good and Shelby was great. Exercise room had many things not working.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It's wonderful that you had a nice time at Best Western Plus, Karen, and especially great that you took advantage of our convenient amenities such as our delicious complimentary hot breakfast buffet. Hopefully you also spent time relaxing in our heated indoor swimming pool and had a chance to take a nice stroll along the boardwalk. We appreciate your feedback and will research the fitness room to be sure all equipment is functioning well. Please come back again and visit us soon!

"Comfortable winter beach stay"

4
09/01/2018

We really enjoyed our quick stay over the holidays. We came to see the Christmas lights on the boardwalk and were disappointed that they did not come all the way down to the hotel this year. However the comfort-ability and the proximity to the beach made up for this. The staff was very friendly and the hotel was clean and quiet. Would definitely recommend this hotel to others.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for choosing Best Western Plus in you travel plans. Our central oceanfront location means you're just steps away from the beach, boardwalk, and all of the fun activities along Atlantic Avenue. Please come back soon so you can again enjoy the fabulous beachfront views from your own private balcony and feast on our delicious hot complimentary breakfast buffet.

"New Years weekend "

2
05/01/2018

We stayed one night and had a ocean front room which was nice but there were smokers next to us on one side . That was very irrating for we are not smokers and the rooms clearly say no smoking . We have stayed in best western plus hotel before and it was real nice but this hotel is one that was renovated and is an older hotel. The stay was ok, the breakfast was too crowded and they couldn't keep up with the food with the amount of people there . The view was really nice just wish we didn't have the smell of smoke

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for sharing this feedback, Brenda. Best Western Plus is a non-smoking hotel, so you can't imagine how disappointed we are to learn that neighboring guests made you uncomfortable with their cigarette smoke. Please accept our apology for any inconvenience you experienced during your stay with us. Hopefully you spent some time in the heated indoor swimming pool and had an opportunity to enjoy a delicious meal at our Shoreline Grille.

"Very Nice"

4
04/01/2018

Small rooms, nice exercising room, great breakfast, reasonable price, great location, heated pools, located on 28th Street and Atlantic in Virginia Beach. Great hotel for families. Do not book from Diamond Resorts. Call Best Western directly for best prices.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It's terrific that you found value in our fitness room, complimentary hot breakfast buffet and convenient central location. We aim to provide our guests with plenty of amenities to keep them happy during their visit with us at the beach. Hopefully you also spent some time enjoying the gorgeous oceanfront views from your own private balcony and found our free WiFi access convenient. Please come back again soon and thank you for choosing Best Western Plus.

"Getaway weekend"

4
03/01/2018

Nice hotel with indoor and outdoor pool. Great location and nice clean ocean front rooms. Stay above the fourth floor so you have good views of the dolphins that swim by morning and night. Close to a lot of good restaurants and coffee shops.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
The stunning oceanfront views from your private balcony are only enhanced when you can also watch dolphins and boats go by. Hopefully you feasted on a delicious meal from our complimentary hot breakfast buffet and took a relaxing dip in our heated indoor swimming pool. We hope you'll come back again and have a delicious meal at our Shoreline Grille overlooking the ocean.

"Great "

4
02/01/2018

From the start the staff was fantastic including the cleaning ladies. The free breakfast was fresh the only thing I would suggest is have bacon once in awhile. Food was plentiful and hot. Place is clean from top to bottom. The only problem really not a problem the bathroom is a little tight. Really nice visit for our first time at the hotel I am sure we will go back.

"Best Western Stay"

4
01/01/2018

Made trip in late December. Very satisfied with overall experience. Room and service were pretty good. Easy to connect Wifi. Parking is nearby. Oceanfront room with nice views. Is nearby to attractions.

"Love it!"

5
31/12/2017

This is my favorite place to stay when visiting the beach. Great/friendly staff, always clean rooms, amazing continental breakfast - it's a buffet! Only complaint is the indoor pool seemed a bit cool the previous two times I have stayed.

"Christmas Trip"

5
28/12/2017

Best Western ALWAYS our choice. Though employees may change over time (not often) the quality of the service does not! They are professional, friendly but not familiar. My husband and I have chosen Best Western for 7+ years. There's a reason for that! Quality, Consistent service no matter who's working and a big dash of caring and friendly service.

"Good ‘clean' stay but the breakfast could use a makeover"

3
28/12/2017

First, my overall experience was a positive one. The room was clean and bed comfortable the indoor pool BUT: The bathroom could use some attention. Thee were spots around the bathtub where mildew and hard water stains were present and GFCI outlet was not secured properly. The breakfast was mediocre. The staff handed out tickets for the breakfast upon checkin and we expected something spectacular but boy were we wrong. The breakfast staff was not pleasant to work with and they seemed like they hated their job. Food was being replenished so slowly that many just left. Please, please correct this Best Western! You are disappointing potential returning guests.

"Visiting Family"

3
27/12/2017

Spent one night on the property, the staff was friendly, the hotel was in need of some upgrades. The best thing about the room was the balcony and the view of the beach. The price wasn't bad, not sure if would pay to stay there during the peak season. Not sure if worth a trip back!

"Old"

4
26/12/2017

It is a great view and that's the only reason I gave it a 4. As far as the room goes it is a 3. It was clean, but the walls had cracks in them and there was a track at the base of the door on the inside that looked like it hadn't been cleaned in years, might have been dead bugs but I wasn't spending any time looking. The rooms are smaller than what I have encountered at Best Westerns in the past. It does have more cable channels than other hotels I have stayed in, but not HBO or any pay channels.

"Excellent"

5
20/12/2017

Love this hotel and it's location. The views of the ocean and sunrise are breathtaking. All the staff were very courteous and helpful at all times. The rooms are very quiet and you are not disturbed by others roaming about the hotel. Will definitely stay here again.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It's wonderful that you had such a great time at Best Western Plus! The sunrise view from your personal oceanfront balcony is the best way to begin the day here in Virginia Beach. Hopefully, you followed it up with a delicious morning meal at our complimentary hot breakfast buffet! We're so glad you rested comfortably in your peaceful room and hope you'll stay with us again soon!

"Vacation "

5
17/12/2017

Excellent hotel from start to finish. Staff was very friendly and breakfast was outstanding along with our hostess Shelby. She went above and beyond to meet our needs. We will definitely be back. We recommend this hotel, the oceanfront view was outstanding.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It will be our pleasure to pass your kind remarks on to Shelby and to all of our staff. Thank you so much for that glowing review! It's gratifying to know you enjoyed our hospitality and rested comfortably in your oceanfront room with its spectacular views of the Atlantic Ocean. We hope you'll come back for another fun Virginia Beach vacation.

"Nice oceanfront view"

5
17/12/2017

Clean and comfortable. Unbelievable breakfast! Too many items to mention. All fresh and hot foods hot. Make your own waffle always a favorite of mine! Great location, and nice balcony looking out to the beach and ocean.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for that wonderful testimonial, Nancy! Our complimentary hot breakfast buffet with its many delicious offerings is a real treat in the morning and the perfect way to follow up a beautiful sunrise from your private oceanfront balcony. Hopefully you were also able to have a meal at our Shoreline Grille and enjoy the view of the boardwalk and ocean. We hope you'll come back and stay at our central oceanfront location again soon!

"Disappointment"

2
15/12/2017

How can this hotel be rated 8.2? It's very old, barely clean. The location is great of course, but other than having a view of the ocean, this is one of the most plain hotels I have seen. If I could somehow cancel... I would

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Most of our guests rave about our central oceanfront hotel with its stunning views and many free amenities, so it's very disappointing that you didn't have the same experience, Michael. We're so glad you found value in our central location which is so close to the beach, boardwalk, shops and restaurants. Hopefully you also took advantage of our delicious complimentary hot breakfast buffet before heading back home.

"View by the Beach"

5
13/12/2017

This is a good place to stay if you want the Ocean View. it's clean, comfortable and the staff are excellent. It is near the statue of Neptune in 31st Street. Breakfast is nice and the staff there are very helpful and attentive. They also has someone in the lobby to assist you if you are looking for places to eat or things to do. I highly recommend this hotel.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Your perfect score is truly appreciated, Jeanne. It's wonderful that you had such a good time at Best Western Plus. Our central location means you're never far from so many Virginia Beach attractions such as King Neptune's statue or the fishing pier. The boardwalk is just outside our door if you want to rent bikes or go for a run, and the beach is perfect for a leisurely stroll in the sand. Hopefully you were able to witness the gorgeous Virginia Beach sunrise from your own personal balcony overlooking the beach. We hope you'll come back soon so you can again take advantage of our complimentary hot breakfast buffet and enjoy time at the oceanfront.

"Business "

4
11/12/2017

Great stay . Great view we visited the bar rooms were nice ocean view ordered from bar food was good . Free breakfast was just ok not real full breakfast everything per cooked . But free so if you looking for home cook .. eggs not

"Pretty Good! Happy Staff"

4
11/12/2017

This is an older hotel, however I thought it was very clean and the staff was wonderful!! I got a great rate on a travel site and was surprised at how well the little details in the room were done well. Lots of towels, clean, it looked well put together. Impressed! I stayed on the 8th floor and loved hearing the sounds of the ocean. The bed was very comfortable. The food at breakfast was disappointing. Lotsnofbit, but overcooked. But, again, all of the staff were attentive and great! Half the experience no matter where you go is how well you are treated.

"Wasn't what I expected"

2
11/12/2017

Wasn't what I expected of a best western hotel. 1 room wasn't cleaned and smell pretty bad and 2 room wasn't as up to par either. Outside appearance doesn't match well with inside appearance. Outside looked as if it was a good hotel, our room had a smell as if it could have been bad ventilation. Breakfast was delicious and nice.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Your feedback is so important to us, as is your comfort and satisfaction. Please accept our apologies for any inconvenience you may have experienced while staying with us. We're so glad you found value in our daily complimentary hot breakfast buffet and hope you also enjoyed our heated indoor swimming pool and convenient WiFi access. Thank you for choosing Best Western Plus.

"Great Stay and Value"

4
05/12/2017

Great stay in every way. We had beachfront views and a balcony. We left the door open so we could enjoy the sounds of the waves both going to sleep and waking up. The breakfast was a step above with a variety of cold and hot items. The concierge was very helpful in recommending things to do and where to eat. There was free WiFi and parking. The room was clean with good water pressure in the shower and nice fluffy absorbent bath towels. Really a great stay overall and a real value at an off-season price (after Thanksgiving).

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It makes us so happy to learn that you rested comfortably in your room and made the most of your stunning oceanfront view and private balcony. Hopefully, you also dipped your toes in our heated indoor swimming pool or you were able to get in a good workout in our fitness room. We hope you'll come back again so you can again enjoy our central location, which puts you within walking distance to all of the shops and restaurants along Atlantic Avenue.

"Lineman7"

4
05/12/2017

Hotel was a great stay for me and my family. The view was amazing and the kids loved the indoor heated pool. We watched the end of the Christmas parade from right outside the room. I recommend this hotel for families traveling for weekend sports events.

"friendly staff, comfortable stay"

5
04/12/2017

My husband and I enjoyed a very comfortable stay with shopping and everything close by. We were impressed with the variety of foods offered for breakfast. Our room was very quiet and the ocean view was gorgeous! We will be visiting this BW the next time we visit Virginia Beach!

"Distinction"

5
03/12/2017

We chose to stay here after attending the Cheers to 10 Years Distinction Party, the staff were very friendly and helpful, even offered to park our car for us and bring up the keys! We totally recommend staying here and the breakfast was delicious!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for that perfect rating, Eddie! It's wonderful to know that our hardworking staff took such good care of you! Hopefully, you were able to enjoy an invigorating workout in our fitness room, followed by a dip in our heated indoor swimming pool or a stroll along the beach. We're so happy you chose Best Western Plus for your stay in Virginia Beach and hope to see you again.

"Good beach hotel"

4
28/11/2017

The BW Plus Virginia Beach was a very good value for the dollar. The ocean front room was great. Right on the boardwalk. The breakfast was very well done - a great way to start the day. Would recommend this hotel to anyone looking for great value.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It's wonderful that you found value in your comfortable oceanfront room with its stunning views of the gorgeous sunrise coming over the sea. Hopefully, you also took advantage of our relaxing, heated indoor swimming pool and complimentary WiFi access. Thank you for choosing Best Western Plus. We hope you'll stay with us at the oceanfront again soon.

"Nice visit over Thanksgiving"

4
27/11/2017

BFF and I spent two days relaxing at the beach in this no frills hotel. First, the parking lot gets full really fast, but the desk clerks didn't provide any alternatives when checking in. We parked on a side street with no issues because it's off-season and the meters aren't running. Check-in took less than 5 minutes and we were off to our oceanfront room. The room was very clean, but the door didn't shut unless you slammed it closed. The bathroom was miniature, as the toilet is so close to the toilet paper holder that it's uncomfortable for someone with sizable hips. A microwave and refrigerator are provided. The Wifi was strong but inconsistent, and I had to sign in every time I opened a new app. Kinda irritating. Breakfast looked to be accommodating, even though we couldn't fully partake because there were very limited vegetarian options. The indoor pool was warm enough for a winter swim, and the fitness center could have probably accommodated up to 8 people without feeling crowded (even though it was vacant). I would return to this hotel as one of my options, but probably not in the summer when crowds can be overwhelming.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It's our pleasure to host your Thanksgiving weekend visit to Virginia Beach! We are happy to see that you had a pleasant stay at our oceanfront hotel. As your comfort and satisfaction are important to us, we'll look into the items you mentioned in your detailed feedback and make any necessary corrections. Hopefully, you found time to have a delicious meal at Surfside Grill while you were here or explore some local attractions like the Virginia Aquarium. Thank you for choosing Best Western Plus. We look forward to your next visit.

"One of the Best in Virginia Beach"

5
27/11/2017

Great clean rooms, wonderful breakfast with plenty to choose from, clean breakfast area, orderly, plenty of room to sit at large tables and tv screens near by. The employees are very helpful. Great views from the ocean front rooms with sliding glass door to go out on balcony, beds very comfortable.

"Best Western is great!"

5
26/11/2017

As a AAA and Best Western rewards member, I can say that this is an excellent hotel. The room comes with great amenities (i.e. ironing board, refrigerator, free wifi, and microwave), and excellent ocean front. This was second time staying at this hotel and it was just as great as the first time. The customer service was above expectations. If you are looking to getaway for the weekend, this hotel will not disappoint. As always, I will be back in March for Spring Break.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Your perfect score is truly appreciated! It's wonderful that you made good use of our complimentary amenities and enjoyed the spectacular oceanfront view from your own personal balcony. Hopefully, you also enjoyed the delicious and ample food selection at our complimentary hot breakfast buffet and everything our central location has to offer. We can't wait to see you again in March!

"Great Hotel"

5
26/11/2017

My wife and I always enjoy staying at this Best Western Plus Hotel. Staff is always very dedicated and helpful and make you feel at home. This hotel is conveniently located and easy to get to and from.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Nothing makes us happier than to learn that you rested comfortably in your room with its stunning views of the ocean and that our staff took such good care of you. Hopefully, you found time to walk along the beautiful beach which is just outside our doors, and take a relaxing dip in our heated indoor swimming pool. Please come back to our central oceanfront location again soon!

"Virginia Beach Best Western Experience"

5
15/11/2017

Hotel was conveniently located to the horse beach ride that we were taking. Hotel staff friendly and very helpful. Room was comfortable and breakfast buffet was delicious. Would definitely stay here again.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Your perfect score is truly appreciated! It makes us very happy to learn that our hardworking and pleasant staff saw to your needs with a smile. It's great to know that you rested comfortably in your room and enjoyed a delicious hot breakfast at our complimentary buffet. We hope that you had an amazing time on your horse beach ride, and that you were able to explore some of our other nearby attractions such as the Adventure Park or Aquarium. Thank you so much for choosing Best Western Plus for your stay in lovely Virginia Beach. We hope you'll visit with us again very soon!

"Beautiful View!"

5
13/11/2017

This is a very nice hotel, right on the beach. During the summer, I would wonder where all the guests would park their cars, but in October, we had no problem. Very contemporary look in the lobby and rooms. Indoor pool, fitness center, breakfast, WiFi are all amenities that we look for. Rooms are not very large, but have enough room to move around. Clean, with a balcony overlooking the beach. Hotel staff were all very friendly. Would stay here again.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for choosing Best Western Plus for your stay in Virginia Beach, Helen! The gorgeous oceanfront view from your private balcony is certainly stunning, especially when the sun rises over the ocean each morning, just as your awesome photo shows. It makes us so happy you found time to relax in our indoor heated pool and enjoy a scrumptious and filling meal at our complimentary hot breakfast buffet. Hopefully, you were also able to stroll through some of the many shops along our boardwalk, or even explore some nearby attractions such as the Virginia Aquarium. Thank you again and we hope you'll come back to visit us again soon!

"Great location"

5
13/11/2017

This hotel in November was a great value. The breakfast staff were very cheerful especially Evone! There were many breakfast choices. The location in VA Beach was great with many stores within walking distance!

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Hi, Debbie! Thank you so much for choosing Best Western Plus. It makes us so happy you found value in our central oceanfront location that puts you just footsteps away from the beautiful beach, activity-filled boardwalk, and all of the wonderful shops and restaurants along Atlantic Avenue. We're glad that you started off your day with a delicious meal at our complimentary hot breakfast buffet. Hopefully you also enjoyed a delicious dinner at our Shoreline Grill or just relaxing in your room enjoying the free Wi-Fi access. Please come back to stay with us again soon!

"Nice stay"

4
08/11/2017

Nice stay, clean, comfortable, oceanfront, nice heated pool, bathroom was small- but not a huge deal..we had a balcony that overlooked the water and boardwalk...lady in the breakfast room was very helpful, funny??, she went out if her way to be nice

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It's our pleasure to provide you with a clean, comfortable place to rest and it makes us so happy that you took advantage of our wonderful amenities. The central oceanfront view from your personal balcony is a great way to wake up in the morning, and there's nothing better than a relaxing dip in our heated indoor pool. We hope you also had an opportunity to enjoy a delicious morning meal at our hot breakfast buffet. Thank you for choosing Best Western Plus. Please come back again soon!

"Very nice,great view"

4
06/11/2017

The staffs was very kind and polite and the room had a great view of the moon and sunrise. Breakfast wasn't terrible but it could have more selection/freedom of movement, overall I recommend, and would come again

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
The view of the sunrise and the moon's glow over the ocean from your private oceanfront balcony is certainly stunning. It makes us so happy to learn that you made the most of our beautiful location on the beach and that you'd like to come stay with us again. We appreciate your feedback regarding breakfast and hope to see you again very soon!

"Gorgeous Views and Great Breakfast"

4
28/10/2017

This property is commendable because of its excellent location, extensive breakfast selections, and Evon the breakfast hostess. Mrs. Evon welcomes, assists, charms and entertains.everyone in the room.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
That glorious oceanfront sunrise as witnessed from your private balcony is certainly stunning. It makes us happy to see you enjoyed our central location and complimentary hot breakfast buffet. We'll be sure to pass your compliments to Evon, who greets everyone with a smile. Thank you for choosing Best Western Plus. We hope you come back and stay with us at the beach again soon!

"Nice Views of Ocean"

4
26/10/2017

Every room has ocean views with a balcony. Staff very attentive. some remodeling of a room near me, created some odors and noise, but only in the hallway and odor and nose was not in the room. Great Breakfast.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It makes us so happy that you started your day off with a delicious meal from our complimentary hot breakfast buffet. Hopefully you followed that with a refreshing swim in our heated indoor swimming pool. Come back again and enjoy our wonderful oceanfront views from your own private balcony! Thank you for choosing Best Western Plus.

"Very clean hotel"

4
25/10/2017

I found the Best Western Plus Virginia Beach to be a nice, clean hotel. The location was good and it was within walking distance to shops and restaurants. House keeping was excellent and the ocean front view was a plus.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It makes us so happy to read of your positive experience at Best Western Plus. It's our pleasure to provide you with a clean, comfortable place to rest. Hopefully you were able to indulge in a delicious hot meal from our complimentary breakfast buffet before starting off to enjoy our central oceanfront location each day. Thank you so much for staying with us. We hope to see you again soon!

"Great location and value"

5
24/10/2017

The Balcony view is the best. Ocean, Boardwalk, Dolphins. Breakfast is everything you would want. Close to restaurants ans pubs. Value for money is excellent! Would recommend to couples, and families.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Excellent! Our guests love our oceanfront locale where they can witness the stunning sunrise from their private balconies. It's even more exciting when a pod of dolphins swim by! It makes us so happy to see that you took advantage of our central location that puts you steps away from the bright sandy beaches, activity-filled boardwalk, and all the shops, restaurants and activities along Atlantic Avenue. Thanks so much for choosing Best Western Plus and recommending us to others. We hope you stay with us at the Virginia Beach Oceanfront again soon.

"Not good"

2
23/10/2017

I do not recommend this hotel. The entire hotel smelled liked sewage. Room was disgusting. Could not sleep at all. AC was broke. T.V. remote did not work. It was not a good experience. This review is making me type 200 letters, so I am going to keep typing until I can stop.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for choosing Best Western Plus. It's disappointing to learn that there were some issues with you room and hope you will accept our apology for any inconvenience and know that we're looking into all the items you mentioned. Our guests' comfort and satisfaction are our top priorities and we appreciate your feedback.

"Nuce"

4
21/10/2017

If I ever go to Virginia Beach again I would stay in this hotel. My only issue would be the high speed internet. It is definitely not high speed. The breakfast was great with different selection everyday. The staff were friendly.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
It makes us so happy to hear that you want to stay with us again! It especially pleases us that you enjoyed your delicious meal from our complimentary hot breakfast buffet each morning. Hopefully you took advantage of our central oceanfront location that puts you steps away from the beautiful beach, activity-filled boardwalk, and all of the wonderful shops and fine restaurants along Atlantic Avenue. Thank you so much for choosing Best Western Plus. We can't wait to see you again!

"Pleased"

4
17/10/2017

Front Desk personnel is wonderful!!! They are very helpful. The building is a bit tired looking, but it can be a difficult task keeping it fresh and new looking. Bathrooms are small and the hand sink and wash up area is not in the best area offering no privacy.

"Sleepless in Virginia Beach"

4
14/10/2017

Bed was uncomfortable , pillows were uncomfortable, this is the bread and butter of the hotel business and this was not up to par for this hotel ,breakfast was mostly processed food and the coffee didn't even smell like coffee, other than that is is a nice place with friendly helpful staff

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for sharing your comments with others. It makes us happy when our guests leave reviews that mention our pleasant, hard-working staff. However, it's disappointing to learn that you didn't find the bed and pillows to your liking. We hope you still found value in our central oceanfront location, which puts you within footsteps of the beach, boardwalk, shopping and restaurants, as well as the choice of two swimming pools, complimentary WiFi, and access to our exercise room.

"Repeat customer"

4
14/10/2017

Excellent hotel to stay in Virginia Beach. The staff is always friendly and helpful. Although it is an older hotel it is always updated and clean. The ocean front view is breathtaking. The free breakfast is the best. The only drawback is the parking. Very small lot for very large hotel. Additional parking is located across the street.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for your review. It's our pleasure to make sure your needs are met with a smile and we're so honored you continue to stay with us! The stunning oceanfront views, private balcony, free WiFi and complimentary hot breakfast buffet are our guests' favorite reasons to come back year after year. Hopefully you were able to take a relaxing swim in our heated indoor pool after an activity-filled Virginia Beach day. Thanks so much for your kind words and for choosing best Western Plus. We're looking forward to your next visit.

"Good location"

4
12/10/2017

All of the rooms come with a balcony with a beach front view. The rooms are spacious and the layout works well with a party of 2 or 4. Each balcony is sealed off from the other rooms so even if everyone is out there, there is a sense of privacy. The location is centrally situated on the boardwalk. There is plenty of parking tho some will have to park across the street in the overflow parking garage.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you! Our central oceanfront location is one of our guests' favorite reasons for coming back to stay with us year after year. The bright sandy beaches, activity-filled boardwalk, and bustling Atlantic Avenue are steps outside our doors. In fact, everything you need is within walking distance from our hotel! It makes us happy to see that you enjoyed the lovely, beachfront view from your own personal balcony. Hopefully you were able to dine at our complimentary, hot breakfast buffet and relax at both of our pools. We hope you'll come back and stay with us again soon.

"My stay @ best Western"

5
10/10/2017

It was so amazing had a ball rite on the beach able 2 sit out on my balcony n enjoy the site's love the breakfast n wait staff there was very helpful been coming out here for about 4years now n enjoy it

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Wonderful! There's no better way to greet the day than with a stunning sunrise as witnessed from your private balcony, possibly enjoying a cup of coffee made right in your room. It makes us happy to see that you followed up that wonderful wakeup call with a visit to the delicious, complimentary hot breakfast buffet. Hopefully you also enjoyed a stroll along the beach, some of the fun attractions along Atlantic Avenue, and a delicious meal at the Shoreline Grille. We're honored that you continue to come back and stay with us when you're in Virginia Beach.

"Awesome place to stay!!"

5
10/10/2017

Evone starts every day out with her beautiful smile and warm wishes of a great day. She welcomes you in to breakfast like she is welcoming you into her home, it is wonderful! When I made the reservations Debbie went above and beyond to make sure that everything that we asked for was given to us! You have some of the best people there. We sure hope that Leroy soon comes back, we met him before when we stayed and loved how he makes the outside look so beautiful. We missed seeing his smiling face.

"Disappointing"

2
09/10/2017

room 1 had a broken air conditioner. The second and third room had a broken key reader and we could not get into the room. The 4th room was big but had a broken shower nozzle. We had to hold it or it just dangled. The toilet was broken and constantly ran and there was mold in the bathroom with chipping drywall.

"excellent stay made even better"

5
09/10/2017

been coming here for 24 years or more this last stay was the best 5-star breakfast. Clean, comfortable, and well staffed. Wifi is a little weak but useable. bathrooms are a little small, but only toilet and shower, sink and counter are outside. so two can use bathroom area at the same time.

"Great Hotel!"

5
04/10/2017

Had a couple of days to spend in Virginia, wanted an ocean-front hotel at a decent price. This hotel fit the bill!! The staff was super friendly and very accommodating. Was contacted by the concierge to see if everything was meeting our expectations. Our room was lovely; most importantly CLEAN!! The ocean view was soothing Would definitely stay here again.

"This property is never a disappointment it is my home away from home! I love it ! The location and the staff are great"

5
03/10/2017

The staff and property are great. Even if I have a problem they are very professional about it. They always have a solution with a smile. The location is amazing with the sun rises being fabulous. Stay here it's better than great

"Best Service"

5
03/10/2017

Hotel was in Excellent condition, nice staff, food was good. Rooms were routinely cleaned. Would highly recommend this hotel, love the location of the Best Western in Virginia Beach...easy access in and out

"Great deal!"

5
03/10/2017

Stayed here during the off season. This place was great and totally affordable. Being it was during the off season there were many rooms available so we got to be on the top floor. They have a nice indoor pool and if you wanted there was also an outside pool but across the street. They even offer free breakfast which if you are watching your budget like us it's always a great find that you stay at a place with breakfast included.

"Odor to Small room"

3
02/10/2017

First room had a wet floor by the AC. Made the room smell horribly. Moved us to a room that was small, still 2 beds, but a very tight room in comparison to my in laws that paid the same rate and had a full size room. Room was clean, just dissatisfied overall.

"Our stay at Virginia Beach, Virginia"

5
27/09/2017

This Best Western was absolutely awesome. So close to restaurants that we were able to walk to one and it was delish! The person that checked us in was so pleasant and helpful! When we had been in the room about 20 minutes guest services called and wanted to know if everything was ok and did we have all we needed. It was beautiful there and our stay was perfect!!

"Good room but no storage for cosmetics"

4
27/09/2017

Room was nice and was clean. My only complaint was there is NO storage in bathroom for cosmetics even though there is plenty of space for a shelf. It would be very helpful if they would put up one. Also, it seems when I signed up to not have my sheets changed every night, it apparently gave them permission to do nothing in our room.

"Rough Start but Excellent Finish"

5
19/09/2017

Hotels in Virginia Beach can be expensive. Over the years, I've stayed at a few different hotels in VB and chose them based upon their rates. That's how I found the Best Western Plus - it was about $300 cheaper (for 4 nights) than the Holiday Inn a few doors down. We had a rough start at the hotel. After a long drive and arriving after 11 pm, we checked in and went to the room and the key wouldn't open the door. Back to the front desk and after it was reprogrammed, it still didn't work. The front desk clerk was great about it and gave us a different room. After getting to the new room, I took a trip to the vending machine that was right outside the room. The prices were reasonable, but they didn't have any water or diet sodas. A quick trip through the hotel checking the other machines and they weren't stocked either. The rooms are smaller that others I have stayed at nearby. We had a 4 night stay, so we made it work. The breakfast room was huge, there was ample seating, the food was good and staff was friendly. It was open from 6 am until 10 am, even on the weekend. It was definitely a benefit we didn't expect. There was a restaurant in the hotel. We didn't eat there, but we did have drinks there and it got pretty busy. It's a little outdated and could use a refresh, but was fine for what we needed. There is a parking lot in front of the hotel and a 3 floor parking garage across the street. The parking garage has a 7' foot limit. The layout is tight, but the spaces easily accommodated our medium sized SUV. You just have to take your time getting into the spaces and it definitely helps having a back-up camera. I'm sure that the hotel staff would help you if you have a larger sized vehicle that won't fit in the garage. At one point during our trip, they had 3 buses parked on property. Also, on Saturday night there was a staff member checking parking permits as you drove into the garage. We also saw staff checking parking tags Monday morning at 11 am, so they do enforce their parking to ensure guests have space. The TV had more channels that other hotels I have stayed at. There is a pretty good selection to choose from. The internet was fast and there was no limit to the amount of devices you could connect. I checked it a few times and it was about 5 Mbps up and down. The air conditioning and the refrigerator (no freezer) worked well and the room had a microwave. The building has fire sprinklers throughout. There was good water pressure on the 5th floor and we never ran out of hot water. There was also a standup wardrobe that had a safe and ironing board (but I didn't see an iron). The bathroom is small - however the sink is located outside the bathroom, so that helps if 2 people need to get ready. There were a few elevators that were available and they all worked well. You can also use the steps! I'm not the type to inspect every nook and cranny to find things to pick about. It's a temporary place to stay. The room looked and smelled clean. The room had a great view of the ocean and was conveniently located. Overall, we had an excellent experience and would not hesitate to stay here in the future!

"Never Disappointing"

5
18/09/2017

My family and I have been staying at this property for many years. We continue to come back because of the friendly staff, clean comfortable rooms and convenient location. Already looking forward to our next stay.

"Cleanliness needs addressed"

3
17/09/2017

The rooms were horrible. Used wash towels left clothes left sheets had makeup on them alcohol and cigarettes left on balcony. Breakfast was great staff were extremely nice. Beach access great. Hotel needs a cleaning a deep cleaning. They should talk with staff and address that cleaning the rooms should be done everyday and with 100% of effort. If it's a staffing issue then management needs staff the hotel to assure these issues are met daily.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for this valuable feedback. While it pleases us that you enjoyed the complimentary breakfast buffet, and that you were treated well by our staff, we're dismayed to learn you had a disappointing experience with your room. Cleanliness and comfort are our top priority, so please be assured we'll look into all the items you outlined here. Despite that, we hope you were able to enjoy our two pools, exercise room and ice cream shop, as well as all that Virginia Beach has to offer.

"Hotel Room w/View of Ocean"

4
16/09/2017

This hotel is quite old. The rooms are small but are clean. Plumbing is updated but the bathroom is extremely small. The air conditioning is loud and in our room there was a buzzing sound. Fortunately, we brought ear plugs so that we could sleep. The refrigerator was great and there was microwave but we did not use it. The rooms should be equipped with a small table near the bathroom sink as there was not enough room to put our toiletries. We set up the ironing board and lined the top with a towel. The view from the balcony was truly outstanding. It faced the east and we could witness sunrises in the morning and sit out comfortably in the afternoon and take in the activities on the beach and boardwalk.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
The Virginia Beach sunrise from your personal beachfront balcony is a site to behold and it's such a positive start to the day. Our guests love our central location especially because it puts them right in the middle of the action on the boardwalk. We hope you were able to rent bikes to explore the boardwalk, and no visit to the Virginia Beach boardwalk is complete without a photo op at King Neptune's statue. We'll be sure to look into the air conditioning noise you mentioned and apologize for any inconvenience. Thank you so much for choosing Best Western Plus for your stay in Virginia Beach. We hope you'll come back again.

"Great people"

5
16/09/2017

Older hotel, rooms a little small, but a fantastic staff that makes up for any shortcomings. Great location. Good breakfast with hot food. Very good value on the beach. Overall, a very good experience.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Fantastic, Marsha! Our central location puts us right in the middle of the action, so you're always steps away from something fun. We hope you were able to relax in our heated indoor pool or lounge in the sun at our outdoor pool. Like you, most of our guests tell us the complimentary hot breakfast buffet is their favorite amenity. We're so happy you chose Best Western Plus for your stay at Virginia Beach and hope you'll come back again often.

"Great stay!"

5
13/09/2017

Came here with a friend to just get away from everything. The room and location was great. One of the best beds I've ever slept on. The room had a great view of the beach, we'll definitely be coming back!!

"Best value for the money"

5
13/09/2017

People go to Virginia Beach for the beach, boardwalk and attractions. Not for the hotel itself. If you need a nice friendly, comfortable place to stay, this is your spot. Other hotels are overpriced. This one is perfect in my opinion. I would only stay there.

"Amazing Experience for VA Beach!"

5
13/09/2017

Stayed in the Best Western plus over the weekend, 4 nights late into the season. I was blown away for the price I paid at the time I was about 150 dollars a night, Breakfast included a huge open breakfast bar with Fried Potatoes, Eggs, Gravy, Biscuits, sausage and bacon, Pancakes, French Toast, and I loved the waffles! Fruit was available and bagels and juices, milk and coffee. I actually might have missed some stuff but I know that stuff for sure, that's what I had for breakfast! I felt like I could have anything I wanted and as much as I liked! A great breakfast is a great way to start any day! Overall the place was CLEAN as any place I have ever stayed. I am naturally a bit leery when staying in hotel rooms, but this one was very clean and well kept. I felt right at home. In an honest review, the worst feature of the entire weekend stay was the mattress. This is prolly just bias though, I am one of those guys who financed a 3000 dollar mattress at home and spoiled myself in its comfort. Now no other mattress will do, so it would be impractical to ask a hotel to live up to that standard. The balcony view was EXCELLENT! overlooking the beach. Sunrise was best viewed from the balcony and was amazing! They have both an outdoor in-ground pool and a indoor HEATED in-ground pool with a spa in the corner. So dont worry about it if it rains or gets cold, The pool is really nice! It goes from 3 to 5.5 feet deep! I went down to the bar and discovered they had my favorite IBC Rootbeer! I love that stuff! I ended up purchasing 5 bottles over the weekend! OVERALL, I had no real unpleasant experiences. The location is right in the middle of some really great restaurants. I would recommend "Lager Heads" and "YNot Italian" for a really great date! The Starbucks is only a couple blocks away, (We walked there every day), There were so many places to eat locally, We leterally NEVER moved our car. I still never got to try the mexican haha! The famous statue of Neptune is only a block or so away. Oh ya, There is bicycle paths all around the beach and thru town. Little roads made especially for bicycles. I highly recommend you bring your bicycles and use them to explore the town! This place is what I would call IDEAL and I would easily go back anytime. The hotel is right about CENTER of town. There was a lot to see and do there! I loved it!

"Morning staff was awesome"

4
12/09/2017

This was my first time staying here. The rooms were nice, I came with 35 people and a few said they had dirty beds when they got in them, me however did not have that problem. The front desk associates seemed ok as well. The breakfast crew was good, especially Evonne, she was friendly and helpful to my group, she made small size waffles and delivered silver ware for all, thank you Evone, look forward to seeing her every morning

"best deal on the beach"

5
12/09/2017

this hotel was one of the cleanest , nicest place I have stayed. The staff was extremely helpful!!! The breakfast was wonderful and free!! The Room was so comfortable and the wifi was awesome! I would recommend anyone who wants a great place to stay this is it!

"Home away from home!"

5
07/09/2017

Professional, extremely pleasant staff. Clean, spacious rooms. FANTASTIC, COMFORTABLE beds and pillows! Right on the Boardwalk, excellent view. Parking is a breeze. Breakfast plentiful, organized and hearty.

"good time"

4
07/09/2017

this was a wonderful stay cant wait to come back and have a longer stay the weather was great and the food was awesome we usually come once a year but this year we made it twice this year and hopefully more next year

"Okay"

3
06/09/2017

Wouldn't recommed for a weekly stay. Rooms are outdated and need remodeling. The location is great and is right on the beach and 20 minutes from Norfolk. Another plus is the daily continental breakfast.

"Fine for the price"

4
06/09/2017

View and location are great. Clean, pleasant staff, especially lady in breakfast room. Quiet. Little issues: room is a bit cramped and beds more full size than queen. Had to ask for soap and shampoo upon arrival. Refrigerator has no freezer. Very damp AC. Housekeeper 2nd morning was having a very loud personal conversation in front of our door. Breakfast gets old fast and would like an outside venue. Both keys stopped working at different times. Parking is tight and the garage even tighter...kind of scary making turns but we got lucky whenever we did need a space. WiFi was not particularly great. Overall ok but will go back to our usual place next time.

"Mixed review"

3
06/09/2017

I didn't stay in the Ocean view side of the hotel, but other family members did. My room was bigger, it wasn't maintained as well as the Ocean view rooms. Maintenance was needed in my room, for example, the toilet roll holder wasn't in properly. I knew it was a matter of time that it would fall out before we left, and it did. The fridge was controlled by the main light switch. We found out too late when our drinks became warm overnight. Water stains on the ceiling, I think from the roof. Our room backed onto the street where a bar with a live band outside of our window. The saving grace was the hotel staff, housekeeping was extremely helpful for me. The breakfast was great. The only downside was they offer a great selection for non-beef and pork meat eaters. Breakfast staff is awesome.

"Great stay; great value"

5
31/08/2017

The bed was very comfortable; the room was clean. The hot breakfast was excellent; the staff was friendly; there is free parking. I had a beautiful view of the ocean. It is located center of the boardwalk and steps from the beach. I cannot recall ever staying at a Best Western before so I was overall impressed with the quality of service and amenities. It is not an extravagant hotel, but it is overall well maintained.

"Could be better"

2
30/08/2017

I stayed at Best Western Plus, Virginia Beach for approximately 8 nights in August. At first, I was impressed with the look of the hotel and rooms. As my stay there went on, there were many problems--housekeeping failed to clean my room 3 days during my stay (along with many others on my floor), when they did come, they didn't give enough towels or leave toilet paper, cups, etc. and sometimes, they didn't clean well enough because they were in a rush. They seemed more focused on cleaning rooms of those who checked out on that day than cleaning occupied guest rooms. I was even told by one of the housekeepers that they are forced by their supervisor to clean the checked out rooms first which doesn't leave much time to do a good job or even go into the occupied rooms. I also saw a cockroach in the hallway one day...gross! It was disappointing because I had high hopes upon arriving--it's in a great location, the continental breakfast is good, the room setup is nice and the balcony gives you an awesome view of the ocean.

"Excellent stay at Best Western Plus."

5
29/08/2017

We had a great time at Best Western Plus Hotel. I definitely recommend this hotel. The ocean front view was great. The price was good. The hotel and the hotel room were clean and neat. The hotel staff were pleasant and helpful.

"First time visitor and excited to go back"

4
29/08/2017

Hotel is beachfront, has breakfast bar, inside heated pool, game room, fitness center, business center, attached seafood grill restraunt, as well as an attached Ice Cream Parlor... Simply located right around lots of shops and about 2 blocks away from the mall. Everything is within walking distance LOVE IT...

"Stayed at the old hotel across the street"

3
27/08/2017

Had to climb steps and ramps to get to our room room was ok till my wife found bugs in the bathroom on the day we were leaving. The one thing that brightened my day was Evone the hostess at breakfast she was waiting every morning with big smile and a great attitude she made every one she came in contact with smile.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for your thoughtful comments. It's so gratifying to learn a member of our staff made such a good impression. Our complimentary hot breakfast buffet is a terrific way to begin a day in Virginia Beach and we are thrilled that you found it fulfilling. We hope your time on the beach and while in the area was a lot of fun.

"Pay the Extra Money!!!"

2
24/08/2017

We stayed at the second hotel (not the host hotel), BAD IDEA!!! We had to move because of the mold smell. Our door appeared opened even when it was shut. No one cleaned our room during our stay; and on the last day, a gigantic bug (size of a baby mice) came through the door while we were getting dressed. Thank GOD, it was our last day.

"Hotel is divided by a road"

4
23/08/2017

We liked the location and service in this hotel. Room was cozy but could use some cosmetic improvements. The biggest disappointment for us was that we had to go from one building to another for some amenities like breakfast and indoor pool, restaurant. Front desk people were very helpful. There were no supervision in the indoor pool and looked like anybody could walked in from the street (not guests).

"Jo was the best housekeeper I ever met. . Jo was extremely friendly and greeted us everyday with a smile ."

4
23/08/2017

Jo was the best housekeeper I have ever met. Jo greeted us every day with a smile. Jo was extremely friendly and got us whatever we needed. Jo is the reason I would stay again . The hotel is in a great location and our children loved the pools.

"Great stay "

4
22/08/2017

Excellent staff,clean and a great location. It is very nicely remodeled, with a wonderful complimentary breakfast, I highly recommend it. It is very friendly and family oriented, And has a very nice sun deck connected to the pool.

"Eight years and counting"

5
20/08/2017

Right on the beach close to everything. Most of the staff goes out of their way to help. We have been here 8 years straight now. There have been numerous improvements made since last years visit. See everyone again in 2018.

bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Your perfect review score is truly appreciated and we are so happy to have you return and stay with us yet again. We love having you with us and grateful for the compliments of our hotel upgrades throughout the years. We continually strive to deliver quality accommodations, great amenities and ocean views at a reasonable rate for our customers. Thanks for sharing feedback with others and we'll see you next time!

"Best Western COCKROACHES!!!"

1
17/08/2017

1. Cockroaches: secret bonus!!! Variable sizes, you can spot them in the hallways, bathroom, rooms. You can observe these exotic for U.S. creatures for little over 250$ per night. See pictures. Don't wonder if you develop diarrhea during your stay. 2. Service: it's absent, you'll find yourself on your own. From front desk to customer service everyone is rude and unfriendly. 3. Unsanitary conditions: stairways that stink like a garbage dump, unkempt rooms, see pictures of the room after being "cleaned" by "housekeeping". Room in fact wasn't cleaned last night despite multiple requests!!! Ridiculous!!! 'Cause we were checking out next morning, so who cares? 4. Conclusion: cockroaches feel most comfortable in this hotel. 5. I wonder were the management is looking. Answer: fish stinks from it's head.

"Would not recommend"

1
17/08/2017

When we booked this in April 2017 we were told we would have Ocean front. We got GARAGE VIEW!! And we had all the car noise that goes with it. The staff was so loud we had to tell them to quit yelling at each other. Our bathroom fan sounded like it had a cat stuck in it. Instead of maintenance fixing it, they disabled it. The pop up in the drain was broken. Some genius bought a generic pop up that was too big and just set it in there. The staff took the dirty towels but did not give us new ones. The price was too high for what we got. I'm NEVER coming back!

"Great location!"

3
17/08/2017

However the rooms are not very clean. The tile floors were dirty and the windows and drapes. The staff does the minimum to keep the hotel rooms clean. The wifi is great the breakfast is alright and the location is great

"Beautiful stay at Best Western Plus"

4
16/08/2017

Our stay at the Best Western Plus Hotel August 2017 was exceptional. The breakfast each morning was excellent. The room was clean with a beautiful view. The cleaning lady made sure our room had fresh towels. The service at the front desk was wonderful. Thank you Best Western Plus for a fabulous weekend

"Hotel was very impressive"

5
15/08/2017

Really enjoyed our visit breakfast buffet was excellent. Staff was very helpful and kind. Can't wait until my next visit. Will definitely be staying again.My friend was even more excited just couldn't stop talking about how nice it was

"Good Experience"

5
10/08/2017

I had a very good experience during my stay at the Best Western.The breakfast was very good and there was a great selection of breakfast food items.The room was clean and uncluttered and the staff were great.

"Great location, Average Hotel"

3
08/08/2017

My first impression when I walked into our room was that it looked pretty clean. We did have the following issues: breakfast food was not of great quality, the bath and sink weren't draining properly, the bathroom was a bit small, and the double beds seemed smaller than a typical double bed. I did have to clean some dried throw up from the bottom of the closet, it wasn't much but it was gross. The rest of the room really was clean though so that was a big plus.

"Best Staff at BEST WESTERN PLUS Virginia Beach"

4
08/08/2017

Best location in Virginia Beach, Beautiful beach in front of the hotel, the staff is excellent. If you go here, please ask for Ms. JO for cleaning team and Ms. BOON for the breakfast room. Booth are very professional.

"Dirty"

2
08/08/2017

Our room needed clean sheets upon arrival. We noticed pubic hair on our sheets as soon as we got there. The rest of the room looked "picked up" but not clean. There was only 1 housekeeper on duty when we arrived so we had to wait a while before our sheets got clean.

"SUMMER VACATION W/THE GRANDS"

4
08/08/2017

we had a wonderful time at this hotel it is well worth the stay! we had such a great time in the pool and also looking out on the beach from our balcony. the grand kids loved the view and the way you just walked out the door and onto the beach we loved the breakfast there was something for everyone's taste we loved it was so relaxing to just sit on the balcony and watch the ships and the dolphins go the kids enjoyed the ocean and the two pools one indoors and the one outdoors we can't wait to come back.

"some donts"

4
03/08/2017

we have never stayed at this motel.. upon arriving.. we didn't know you could only have one car per space..or room. we had 4 adults and a child, and just got one room, so we had to take 2 cars to have enough room and a safe 6 hour drive. . the parking lot is very small , and limited.. so my son had to park 2 blocks up in a parking garage which he had to pay to park. this really up set us. and the air condition didn't really keep the room as cool as it should have but was ok.. other than this.. the motel is very clean, great location, staff, and continental breakfast. the indoor pool was great and outside pool is across the street was great as well.. we would stay at this motel again

"Good stay"

4
02/08/2017

Evone is an absolute joy! She was very friendly and helped out greatly at breakfast (especially with the waffle maker!) All the staff we encountered have been friendly. Myca, one of the house keeping staff, was always friendly and smiling. Standard ocean view room is okay. Bathroom size is the smallest I've ever been in with a hotel stay, but it served it's purpose. The location is great. Loved that we could conveniently walk outside to the beach. Breakfast had a variety of options from sausage, waffles, eggs, oatmeal, cereal, yogurt & breads. Few items switched up daily. Indoor pool was always crowded (we went after 3pm) but also served it's purpose for us. All in all, we would stay here again but will end up upgrading to a bigger room. (We had 4 total in a standard room. We are spoiled with more space!)

"Diane stringfellow"

4
01/08/2017

My most recent stay at the hotel was a very nice and pleasant place to stay. The staff were very friendly and helpful and eager to help and assist in any way to make your stay comfortable. Breakfast was hot and keep full.

"Great Stay Again"

5
01/08/2017

We have stayed at this hotel multiple times in the past, and, the service and friendly staff have always been excellent, as they were this visit. Hotel is clean, beds are comfortable, linens are of good quality,service is good. Can't imagine staying at any other hotel when we visit Va. Beach.

"Great Value, Great Staff"

4
01/08/2017

We stayed at the smaller of the two buildings which was more affordable. We knew going in that it was a motel like building so we didn't expect much. The rooms were clean and the staff was very kind and accommodating. The outdoor pool was right there and the beach was right across the street so the location couldn't have been more perfect for the price we paid. Breakfast had lots of options but they weren't very high quality. It's great for kids but not for trying to eat healthy. The gym was nice and clean. I do not recommend eating at the restaurant at the hotel because it is overpriced and the food was not very good. My husband got the brisket which was a special for that day and it was horrible and I got a burger which had Grisel (sp?) In it. Overall if you're looking for some place to stay under $200 a night that is close to the beach and has a fridge and a pool this is a great place to stay.

"Great Getaway"

5
27/07/2017

Loved this place. The breakfast is outstanding. A lady working in there named Evone, made it extra special. Thank you. The selection of food far exceeded my expectation. Everything was delicious. The hotel was clean, and the staff was friendly.

"Family beach vacation"

5
26/07/2017

This is a great family friendly beachfront hotel in Virginia Beach. VA. The front desk staff is great, very helpful concierge for visitors on what to do in the area. The attached restaurant makes it easy when you are off the beach and reasonably priced. Breakfast is included with your stay and the morning staff are wonderful.The hotel is comfortable and all the rooms have a balcony overlooking the boardwalk and the ocean. This is a great hotel for families

"Location"

4
26/07/2017

This was an awesome location. I enjoyed waking up to the sunrise. I was amazed at how this hotel was right at the boardwalk and the shops. This hotel has the best breakfast I have ever had at a hotel.

"VA BEACH Family Vacation"

4
25/07/2017

Hotel on beach with ocean view was awesome. Breakfast was very good something for everyone. Room was very clean and beds were very comfortable. Hotel restaurant food was very good and price was also good value. Beach was very clean. Pools were also a nice option.

"You get what you pay for!"

2
25/07/2017

Our room had an extreme odor of smoke. The balcony was dirty and covered in ashes. Though the restaurant had good service, the food was poor and was returned. The location is awesome and a great view.

"All I can say that my stay was nice and will stay again"

5
20/07/2017

I really love my star there everyone was so nice and it was very clean and quite I will stay here again all it needs is a hot tub to be completed but it was nice maybe one day to have a pool on the outside at the beach

"not clean"

2
20/07/2017

I can not believe how dirty the room was.... the walls were dirty, the door to the deck was broke, the ceiling in the bathroom was falling in and the vent in the bathroom had about a years worth of dust on it, also the air conditioner had some kind of something all over the front of it, not cleaned off, the bathroom floor was cracked. It was completely filthy. I don't know if you only have that one room that is that bad, or these other people that say its clean, just live like that??? Also there were bugs inside the light fixture in the bathroom. It was room 719 if you want to check it out!!!! TERRIBLE!!!

"On the Beach but needs a but of attention"

4
20/07/2017

We stayed here in May 2017 (I am late posting). We asked for a handicapped accessible room and the request was granted. Large but not so comfortable. Only two "kitchen chairs" to sit on. The walk-in shower had "Issues". We finally found a way to make it "able to use". The housekeeping schedule also had "issues". Our room was not serviced several times - due to an incorrect list of occupied rooms. Parking was VERY easy - they have room in the front of the hotel plus a large lot and garage just across the street. Breakfast is one of the best I have ever seen. GREAT food and WONDERFUL service. Very large seating area. The restaurant is so-so. Service was good but the menu was lacking. The food itself was just OK. The front desk staff was very helpful and tried hard to take care of any short-comings,

"Birthday Weekend"

3
19/07/2017

The beach views and beach access could not have been better! The sunrise and sets from the balcony were the same being viewed at the Hilton two blocks down at a much high price! Breakfast was adequate but it was provided with the cost of the room so i'm not complaining about that either! All in all it was a nice stay. I would like to mention the fact that there was no ice in the breakfast room left a lot to be desired and no ice machines on the 1st 4th or 8th floor was also a bummer since i was on the 4th floor and had to run up whenever i wanted a cold drink. It would also be nice to have a lifeguard in at least one of the pools since they were always crowded with kids jumping off the sides.The bathroom was REALLY tight (the face bowl was on the outside) but was clean. There were not enough luggage carts so we had to carry our bags down without one - which was a bit much for us. (Someone told me people take them up to their room at night so they have one in the morning. Unfortunately, that says something about the clientele - not necessarily the hotel.) Everyone was nice and polite despite being very busy.

"2017 vacation "

5
06/07/2017

Fantastic! Beautiful view. Everything clean. Helpful staff. The best free breakfast we've ever experienced at a hotel. Hot food. Good selection. Lots of seating. Clean. Evone was friendly and helpful to all.

"Great stay, great price!"

5
04/07/2017

I will definitely again, was very happy with the price and location! Clean and nice staff! No problems at all;) Easy check and check out, the restaurant was delicious and the waitress was friendly and attentive!

"Beach Getaway"

5
03/07/2017

This hotel has an excellent location. Not only to the beach-which is lovely-also to stores and other attractions. The hotel staff is great and it's very up to date and very clean. our family comes here often-not only in summer. we come because of the location ,staff, cleanliness, food, and gret value and rewards program.

"Bday and vacation in 1"

4
02/07/2017

Very nice room with oceanview balcony only disadvantage was a small parking for customers in oceanfront building... Waited a little bit when we early check in but given a heads up which is fine so will be back again...

bwvabeach, General Manager at Best Western Plus Oceanfront Virginia Beach, responded to this review
We are delighted that you spent your birthday here with us on the beach! It is wonderful that you enjoyed your clean and comfortable room and your private balcony overlooking the water. We hope that you had time to visit the nearby Virginia Beach Aquarium during your stay or spend some time relaxing by our heated, outdoor pool. We look forward to your next visit!

"Nice Family Vacation"

5
30/06/2017

We've been on this hotel maybe 3 times. We've tried other hotels too but we just kept coming back to Best Western. You feel so comfortable and relaxed. The breakfast buffet was good too. They serve a variety of food to choose from. We loved the self cook waffles, even the pre made.

bwvabeach, General Manager at Best Western Plus Oceanfront Virginia Beach, responded to this review
The perfect score and your repeated patronage are appreciated! Thank you for taking the time to leave feedback for others! It is wonderful to learn that you feel so comfortable and relaxed at our ocean front hotel and that you enjoyed the variety and quality of food at our complimentary, hot breakfast buffet. The picture you have posted is beautiful, thank you for sharing it. We look forward to hosting you for another stay again soon!

"Best Western 'plus' ...should be 'minus'"

1
29/06/2017

I'm on a budget so couldn't go with ocean view, I assumed non ocean view is at least inside of the hotel premise ....well, think again. You will be told to go (across the road ) to what appears to be a motel ( the definition of motel is 'car parked outside of door'...right? Well, view my pic. It was awful ...for $158 I was thrown into a room dated back in the 60's....by the way, I wasn't born in the 60's yet received a low popcorn ceiling just the same. Therefore, if you are 6 ft tall prepare to limbo your way in the bathroom. Don't you just hate when hotels show you the pictures they took when the hotel was built 30 years ago? Unfortunately there isn't a zero star option.

"Business Trips Made Comfortable"

5
29/06/2017

I come to the Tidewater area quite often on business. The location is central, for me, to meet, entertain and complete my business with my clients. It's very nice to set my table near the balcony overlooking the ocean and do my paperwork. I stay here when I have business in or near Virginia Beach. Sometimes my wife can join me there after I'm done with my appointments and then my trip is complete.

"GREAT!"

5
28/06/2017

Actually found this hotel by waling around Vrginia Beach during our stay at another hotel. The NON-oceanfront hotel caught our eye as we were getting frozen yogurt next door. We literally went back to current hotel and checked out and checked in at Bet Western! Room was right by pool. First room had air conditioning problems, however maintenance came right over and management decided just to move us right away so we weren't inconvenienced. GREAT staff, GREAT stay!

"Nice hotel"

4
27/06/2017

Hotel very nice. Perfect location. Great view to the beach. Good food and reasonable prices in the restaurant. Breakfast is nice. A lot of different foods. but its a packed house!! I will recommend this hotel to others an plan to stay here again the next time I go to the beach.

"Very comfy. Good value "

4
27/06/2017

While our room was a little run down with paint peeling off the walks, it was clean, very comfy beds and our housekeeper Jo was amazing. She was friendly, sweet and very helpful. Loved her. Breakfast was ok, but it was free so no complaints. All in all a great stay.

"Great location, hotel is tired"

3
22/06/2017

Got a great price online for this hotel. A/c Runs constantly and no blanket in room so at night it is freezing. But the place is clean, ez to check in, parking on location. Breakfast is pretty sad but they do try. We did not use the pool or other restaurants on property as we were there for the boardwalk MOCA art show, which is definitely worth while.

"Great hotel to stay"

5
22/06/2017

Best Western hotel is very clean, nice and spacious room. I will surely recommend this hotel to my friends whenever they are in VA Beach. I am happy I chose this hotel among others that I considered in the area.

"Nice view"

4
16/06/2017

Nice Ocean view, good breakfast a lot of choices and the people there very nice. Nice indoor pool specially for kids. The room is okay, nice pillows. A free wifi high speed. It's better if they take care of the bar. Not many choices

"Average"

4
13/06/2017

Descent place. Not a fan of the bought out hotel for extra rooms across the street. No internet service when we arrived and check in was horrible. But did appreciate the parking garage. Not a trip we plan to repeat.

"Awesome Stay!"

5
12/06/2017

We were there from June 5th-8th. The front desk staff were very courteous and helpful- they allowed us to leave a day early due to a family/ home emergency; Kelly from the restaurant was awesome. ALL STAFF were extremely courteous, helpful and just awesome! Customer service was excellent!!

"Good Location"

4
11/06/2017

We stayed here for our anniversary and were really pleased with the location, the cleanliness of the room, friendliness of the staff, and that there was a full breakfast included with the rate. We will stay here again.

bwvabeach, General Manager at Best Western Plus Oceanfront Virginia Beach, responded to this review
Happy anniversary! We are delighted that you selected our beach front hotel for your celebration and that our location, friendly staff, and complimentary, hot breakfast buffet helped make your stay so enjoyable. We appreciate the high score and the feedback you left for others. Please join us again soon!

"Stay at Virginia Beach"

4
11/06/2017

We had a family get together and had a wonderful time at Best Western Plus on Virginia Beach. Very happy with our beachfront view and ease to get on beach. Parking and breakfast were free and indoor pool was great (not cold). Room décor was a little dated, but we didn't come to hang out in room, so was fine.

bwvabeach, General Manager at Best Western Plus Oceanfront Virginia Beach, responded to this review
We are delighted that you had such a great time at our ocean front hotel recently! Thank you for your patronage and for the high review score. It is great to hear that you and your family enjoyed our heated, indoor pool and the tasty offerings at our complimentary, hot breakfast buffet. We hope that you had time to visit some of the many family friendly attractions nearby such as the Ocean Breeze Waterpark or the Virginia Aquarium during your stay as well. Please visit us again soon if you are back in the Virginia Beach area.

"Staff with attitude, bad"

2
06/06/2017

We arrived about 5 in the evening. I went in and got out my credit card photo ID and diamond select membership card. As I was heading to the staff person she said last name. No hello how are you no pleasantries. She explained that I would have to probably park across the street in the parking structure. She did mention breakfast from 6 to 10. This was the most of the conversation. There were no upgrades available since they were booked. I later on that evening saw one of the staff people pull out of the front parking area and overheard them say about how staff parks in front and guests can park across the street. No mention of a restaurant was included. The rewards benefits were not discussed either. Express checkout was not an option I guess either. The whole check in was not great. The room and hotel were average. Not worth the price. If you like the view of the ocean from the balcony while sitting you must also enjoy having a 6 inch diameter bar block your View. I understand the need for safety and a balcony but it should have chairs that help give a view. The winter decorations outside the window where something. I would not stay there again for the value I received.

""just fine""

4
06/06/2017

We traveled to VA Beach for a cheerleading competion in May 2017.. We stayed at the Best Western on the beach. Room was small but clean, public areas were clean, bar was ok, experienced bad service on evening, but other than that the trip was just ok. Perfect hotel for families:)

"Falls short of expectations"

2
05/06/2017

We booked for a girls trip, and I wish we would have spent a little more to go elsewhere. We were greeted at check in by a man who could not even be bothered to take out his headphones to check us in. Our room was not in the hotel as we expected but across the street in their motel like rooms. Our room was clean but outdated and smelled like mildew. The shower curtain fell on us multiple times while showering. Although I was originally excited to see that breakfast was included, it was terrible. Half microwaved French toast sticks and eggs that were grey at the edges. Housekeeping personnel were very pleasant and beach proximity was ideal, but overall it was like a stay at a low class motel and not at all what I expected from a Best Western Plus. It is definitely worth it to spend a little more for a better hotel, even if you're going to be in the room a minimal amount of time like we were. And if you are going on a super tight budget then just book a cheap motel for the same experience.

"Best Western"

5
05/06/2017

Everyone was very friendly . There was one in particular that stood out. Her name was Evone. We were very glad to see her again this year. She just made our day. She is definitely an asset to your organization. The building and grounds were very clean All the staff from the front seat to the cleaning people were all great.

"Dawn is AMAZING!"

4
02/06/2017

Dawn, evening desk clerk, has been going out of her way to accommodate for my handicap needs. She directed traffic so my spot would be accessible. She rousted non-handicap cars that were parked in or in front of handicap parking spots. She was polite, curtious, and kind through the whole process.

bwvabeach, General Manager at Best Western Plus Oceanfront Virginia Beach, responded to this review
Wow! We will be sure to pass along your compliments to Dawn. Thank you for the high rating, we are so happy our beachfront hotel worked well for your travel needs and that our staff took such great care of you during your recent stay. We would love to host you for another visit sometime soon.

"Priced reasonably"

4
30/05/2017

Easy check in and check out. Very nice staff. Great breakfast buffet. Room was average but nice enough. Bed was ok. Overall I think some attention to overall cleanliness of the room could have used some attention. The inside of the ice bucket lid was dirty. There were streaks on one wall..looked supiscious but were probably rust stains from a leak.

"Best value"

4
29/05/2017

Very good bang for the buck, we always end up back at this hotel every year because of its reasonable price and great location. The only negative is the free breakfast, save yourself the trouble and buy a nice breakfast elsewhere.

"Always Dependable"

5
27/05/2017

This is our third visit to BW Plus in as many years. We keep coming back to this hotel, primarily due to their location, price, and wonderful staff. First and foremost the staff at this resort are second to none. This year we had the pleasure of being checked in by Robin and Julie. Both were personable, efficient and most helpful. Linda checked us out and she also, was very nice. Located right on the boardwalk at 28th street, this hotel is within walking distance to any number of restaurants, bars, and shopping. The rooms are always clean and the beds are very comfortable. We enjoy are stay every year and look forward to our return next spring.

bwvabeach, General Manager at Best Western Plus Oceanfront Virginia Beach, responded to this review
Fantastic! Your continued patronage at our ocean front hotel is truly appreciated as is the perfect score you gave us! Making sure our staff offers superior customer service is a top priority so we are thrilled to learn that you go to experience our high level of service during your recent stay. We hope that you had time to get out and enjoy many of those nearby attractions such as restaurants and shops during your stay and had time to relax in your well-appointed room. We are looking forward to your return visit in the spring as well.

"Music festival weekend"

4
27/05/2017

Great location, hotel staff was excellent! Would like to have more comfortable beds but all in all a great place to stay! Loved the pools! The Restaurant and Bar area was good with really good service!

bwvabeach, General Manager at Best Western Plus Oceanfront Virginia Beach, responded to this review
Thank you for your kind comments and the high score! We agree, our central location directly on the beach near shopping, attractions, and restaurants is the perfect place to stay for events in and around the Virginia Beach area such as music festivals. We are thrilled to learn that our staff took great care of you and that you enjoyed the easy access to our heated indoor and outdoor pools. Please keep us in mind for another visit.

"Non oceanfront room"

2
27/05/2017

Non oceanfront stay. We were put in s building across the main rd. We paid almost 110$ a night to sleep in a rundown room with shower curtain mold, and a stench throughout. We called front desk to complain but after no help with Internet access we called for, and then calling to get no answer, we left it alone. We have 3 children so we spent most of our time outside. We did enjoy the indoor pool and breakfast, but it was unfortunate we had to travel from across the street each time. They really need to lower the price, and make it clear on the non oceanfront rooms.

bwvabeach, General Manager at Best Western Plus Oceanfront Virginia Beach, responded to this review
Thank you for staying with us and for the feedback you posted. Cleanliness and guest satisfaction is very important to us and we will be speaking to our staff immediately about the issues you mentioned. We are so happy to learn that you and your family enjoyed our heated, indoor pool and complimentary, hot breakfast buffet. Hopefully, the rest of your time in the Virginia Beach area was memorable.

"I have had better for less"

3
23/05/2017

Not very impressed. Takes too long to get checked in, and the back expansion hotel is a dump. The rooms are dated, the doors are old, and the receptacles are loose, and the television is a hunk of junk. The lighting is weak as well. I thought the whole experience was plain and blah....

"Great Hotel on the Beach"

5
23/05/2017

Perfect for singles, couples, or families. Right on the beach. Has a lot of amenities right at the hotel: breakfast, gym, Wi-Fi, ice cream parlor, etc. We went as a group of ladies and felt very safe. It was just a convenient and all-around perfect hotel for us and I think it would be for anyone looking to book a trip to the beach.

"Good room and staff. Clean"

4
22/05/2017

Excellent view. Balcony with chairs and table. Let the Atlantic Ocean lul you to sleep. Well maintained propery, friendly staff. Oceana NAS flights of F-18's will entertain young and old. Book this place, you will not regret it. .

"Okay for the price"

3
22/05/2017

Stayed 3 days. Had bugs in the room when I arrived. Killed about 5 that were flying around the window inside of the curtain. Furniture is out-dated but the view is amazing. The mattress is very hard...unless you prefer a very firm mattress. Little to no room to hang clothes. No hangers. The hotel staff was wonderful. The breakfast is ok....eggs are dry. The front desk, restaurant staff and food were awesome!

"Where is the plus?"

2
22/05/2017

We made our reservation for this hotel based on mostly favorable reviews we read on this site. I made a request for a newly renovated room because this was a birthday trip for my husband. And while the hotel was not to be the highlight of our trip, I still wanted it to be enjoyable. When we checked in, it was quick and painless. Nisha checked us in and I was expecting big smiles and welcomes based on the reviews I had seen. She wasn't unpleasant but I wouldn't say I felt especially welcomed. We entered our room and were underwhelmed at best. Room 517 to be exact. There was damage to the wall by the door frame. Black marks on the wall. It looked tidy but I wouldn't call it clean. We changed and headed to our concert. The bathroom was decently sized but only one shelf, over the toilet where all the towels were crammed. There was black mold and green water stains on the shower curtain. Basic toiletries were fine. Our clock wasn't plugged in and really I didn't want to dig around to find the outlet. I doubt the floors had been vacuumed recently as there was a variety of debris on the floor including a toenail. EWWW!!!!! there was a tiny but sturdy table and chairs. One small dresser that the TV was sitting on. No plastic "dirty laundry" bag in the closet. The AC was not silent but the room temp was comfy. People raved about the breakfast. Well....no. Definitely not a plus. The eggs were watery, the potatoes had an interesting almost chemical flavor, the coffee was terrible. Dispenser coffee is just not good. Fresh Brewed is always worth the effort. I can excuse a poor breakfast if the coffee is good. I will say the lady working there was amazing and welcomed everyone like a long lost family member or best friend. Also there was plenty of seating. Check out was again quick. No questions of how our stay was or thanking us for staying. The walkways and shrubs outside are littered with cigarette butts and trash. Just a sign that this property is not really being cared for. I never felt unsafe but I definitely never felt comfortable. We didn't use either pool so I can't comment on those. We will not stay here again. I just wonder, if this is a Best Western Plus, what is a regular plain old Best Western like?

bwvabeach, General Manager at Best Western Plus Oceanfront Virginia Beach, responded to this review
We are truly sorry to read about the feedback you posted and want you to know that we will be speaking to our entire staff immediately about the issues you mentioned as that Is not our usual standard of service. We hope that you enjoyed your concert and that the rest of your stay was nice.

"worst place ever unless you like flies in your room"

1
16/05/2017

This was the worst BW experience I ever had. It was the building across the street, room was old and files were coming in from bathroom vent. Even after taking dead flies to front desk, no assistance offered to fix the problem or move to a clean room. Stay somewhere else if visiting the area.

"Virginia beach"

4
16/05/2017

Excellent location great view staff was very helpful and always very pleasant. Hotel was always clean,food and beverage was always excellent outdoor seating at restaurant lounge music ocean view is nice and relaxing

"Highly dedicated Staff"

5
12/05/2017

What a wonderful reception i was given at the front desk by Nisha and 2 other wonderful staff members. I walked in off the street with no reservation, and i was given an Oceanfront room upgrade at the regular price. I had a 8 month old baby with me at the time, and they all treated her like a family member. They also delighted My wife and I with a free breakfast coupon. I highly recommend this hotel not only on the beautiful location, but on the extremely friendly and helpful front desk staff.

bwvabeach, General Manager at Best Western Plus Oceanfront Virginia Beach, responded to this review
It was our pleasure having you stay with us recently -- thank you so much for the perfect score! It is wonderful to learn that that you and your family enjoyed your time at easily accessible hotel on the beach. We hope that you had time for some time by our outdoor pool or for a stroll on boardwalk with your little one. Please keep us in mind for your next visit to the beautiful Virginia Beach area.

"Sarah and Nisha ARE wonderful Hotel Beautiful!!!"

5
10/05/2017

Had a long drive here and was not in the best of moods, but when I went to the desk to get my room Iwas met by Sarah and Nisha, they were so accomodating and genuinly friendly it changed my mood. They are amazing and the help went above their duties, Can't thank them enough!!!!

bwvabeach, General Manager at Best Western Plus Oceanfront Virginia Beach, responded to this review
Fantastic! We are so pleased that our terrific team was able to help turn your mood around. Thank you so much for perfect score and for taking the time to leave feedback for fellow travelers. Hopefully, you had time to take in some of the attractions near our oceanfront hotel such as the Virginia Aquarium during your stay with us. We would love to host you for another visit in the future.

"Business Trip with my husband"

5
08/05/2017

This hotel was just perfect in terms of location and we had a great oceanfront room that was very clean and nice. The staff was the best especially Evone who went and got me a cup of ice water when we were leaving. Everyone was smiling and just talked about how much they loved working there. They said how well they were treated by the management. Great job because you can feel such a warm hospitable feeling even when my husband and I arrived without a reservation. A special thank you to Sarah and Nisha who made us feel right at home.

bwvabeach, General Manager at Best Western Plus Oceanfront Virginia Beach, responded to this review
We are delighted that your recent stay at our beachfront hotel was enjoyable and that you found your ocean front room with a private balcony to your liking. Our staff is very dedicated and when we get a perfect rating like yours, it is music to our ears! We will be sure to pass along your kind comments to all of our staff. Even though it was a business trip, we hope you had time to get in a swim in our heated, outdoor pool or a stroll on the boardwalk. Please join us again soon.

"Hard work"

2
07/05/2017

From the moment we arrived on Friday night at 10pm this stay has been hard work. We struggled to find a safe space to check in without the risk of our car being bumped. The car park was full and there was no check in parking. We later parked in the hotel garage across the road. Stood at the check in counter and the Receptionist checked in somebody before us. We got to our room. The 1st thing we noticed was white mess on the carpet. 2nd time of asking it was cleaned up. However the real problem was the carpet by the window was soaking. Sadly we didn't notice this until we found our bags and my slippers soaking. OK there had been heavy storm that day but the staff could have warned us. They knew of the problem. We chose to sit on the balcony. However before we could sit down we spent 15 mins cleaning the filthy chairs. Finally the tv control did not work properly. The Receptionist said I know and sent up a replacement. On the positive side the breakfast was better than we expected

bwvabeach, General Manager at Best Western Plus Oceanfront Virginia Beach, responded to this review
We would like you to know that we have already spoken to our staff to find out what could have transpired during your recent stay with us. We are truly sorry to hear that you encountered these issues which is not the usual level of service we offer to our guests. Parking can be at a premium during peak times at our ocean front location which is why there is a policy of one car per room during this busier timeframe. Our apology for any and all inconveniences and we hope the rest of your stay in the Virginia Beach area was a good one.

"Great Views, Friendly Staff, But the place is falling apart"

3
06/05/2017

The good: front desk (with one exception) were very friendly and helpful. The morning breakfast staff ( especially Evone ) were outstanding and should get raises. Housekeeping ( especially Jo on the 4th floor ) were hardworking. Room has TV. Microwave, large minifrig. Good beds, clean bathroom, nice shower. The views from the room (except ground floor) were beautiful. Location to beach and restaurants is great. The bad: parking is a nightmare. At the hotel, it is a bottleneck and so tight cars almost collide. Additional parking is across a very busy Atlantic Avenue. Breakfast food quality varies: fruits, eggs, sausage standard. Weak Coffee from a push button electric dispenser. Selection heavy with carbs. One day, waffle batter so bad even teenagers staying at hotel complained about the taste. Cinnamon and other rolls prepackaged and mass produced. Poor supervision of floors: during our stay, a group of high school students staying at the hotel had taken over the 3rd floor near the elevator and had set up drinks on ironing boards just outside the elevator doors as their friends held the elevators at the third floor. The ugly: walls badly scared and scuffed. Hallways worn and in need of fresh upgrading. Our grandson said the main floor hallway outside the breakfast room looked dingy and run down. During heavy rain, ceiling outside indoor pool collapsed, windows facing Atlantic Ave on 4th floor leaked and soaked hallway rugs, and bottom floor hallway to front desk had large trash barrels to catch rain water dripping from ceiling.

bwvabeach, General Manager at Best Western Plus Oceanfront Virginia Beach, responded to this review
Thank you so much for taking the time to leave feedback for fellow travelers and for the high rating! Our hardworking team will be delighted to hear that you enjoyed our complimentary, hot breakfast buffet and your amenity filled, oceanfront room during your visit with us. Being located directly at the oceanfront where space is limited unfortunately does mean parking can be tight particularly during busier times of the year. We are sorry if this was an inconvenience for you while with us. As you noted, heavy and unexpected rainfall created some inconvenient issues for us which currently are being addressed and resolved. We hope you had time to enjoy the oceanfront and visit some of the nearby attractions during your visit.

"A very nice place at a good location"

5
06/05/2017

Spent 5 days there. The place was spotless and the service was excellent. I was very surprised when I walked into the room and it looked like it was just renovated. The staff told me it was some time ago. The included self service breakfast (fresh make your own waffles too) was excellent and the staff handling the breakfast are very helpful and attentive. Value, I do not know as it was a group rate and I can not compare to the area. Free WIFI and a very good speed as I was able to make phone calls over the net.

bwvabeach, General Manager at Best Western Plus Oceanfront Virginia Beach, responded to this review
Your perfect review score is truly appreciated! Thank you for taking the time to leave comments for others as we're sure it will be helpful to them to understand your experience. We like to hear that our guests enjoy our included amenities such as the complimentary Wi-Fi and hot, breakfast buffet. Hopefully, you had time for a stroll on the boardwalk or a visit to some of the nearby attractions such as the Aquarium or other fun places in the area. Please keep us in mind the next time you are in the Virginia Beach area.

"Ocean view"

4
02/05/2017

Good hotel, rooms are beautiful and clean. Free breakfast was delicious!! Inside and outside pool. Little balcony off every room. Staff is very friendly. Only issue was how late check in was and the size of the pool towels.

"Beautiful beachfront"

4
01/05/2017

Spent this past weekend in Room 321. The glass front of the hotel is a nice feature, but tends to make the hallways very warm with the sun coming in. Rooms are beach facing, and what a view! The rooms have balconies with two chairs and a small table which catch the morning sun, and leave you enjoying the shade of the afternoon. The beds are comfortable with plenty of pillows, and the sir conditioning unit was powerful, yet quiet. Quiet enough that you can hear the waves crashing along the shore at night, which was a treat. The hotel is centrally located with many choices around for shopping and eating out. Breakfast had a nice choice of eggs, sausage, waffles, cereal, yogurt, whole fresh fruits and coffee. I would definitely stay here again.

"Very nice hotel and staff"

5
01/05/2017

Very nice hotel, very clean, the rooms are very nice and the staff is amazing. Evone in the dining room went out of her way to be helpful. Very nice lady. The bartender also went out of her way and remembered people from the day before.

bwvabeach, General Manager at Best Western Plus Oceanfront Virginia Beach, responded to this review
Thank you so much for the perfect score and for taking the time to leave feedback for others. Our hardworking staff will be delighted to hear your comments that they helped make your visit to the beach that much more enjoyable. We hope you had time to relax by our heated, indoor pool or go for a few walks on the boardwalk and enjoy the sounds of the ocean. Please come back again soon!

"Disappointed!"

2
29/04/2017

This is an excellent location and the service was excellent, however, the amenities of the hotel were very poor! The pool was dirty, the dining room, although well attended, was very difficult to MANEUVER, and the getting to the ice machine was not centrally located, but at the farthest end of the hotel! Also, the parking is minimal! Make sure if you stay here, you get a room in the middle!

bwvabeach, General Manager at Best Western Plus Oceanfront Virginia Beach, responded to this review
We are sorry to hear that your recent stay with us was not up to your expectations. We will speak to our staff about the issues you mentioned immediately, thank you for taking the time to let us know. We are very happy to hear that our beachfront location worked well for your needs and that you had a chance to enjoy our complimentary, hot breakfast buffet and wifi at the hotel as well. We hope to see you again soon.

"Nothing Special"

3
28/04/2017

The location on the beach and the view of the beach from the room is great. The grounds and rooms are just average and could use a major remodeling. The breakfast is the same as in any other hotel that offers free breakfast.

bwvabeach, General Manager at Best Western Plus Oceanfront Virginia Beach, responded to this review
Thank you for taking the time to leave feedback. It is great to hear that our central location directly on the beach worked well for your travel plans and that you enjoyed our spectacular ocean views. Your feedback is appreciated as we always want to understand how our guests experience the property. Please keep us in mind the next time you are in the Virginia Beach area.

"Nice place to stay at VA Beach!"

4
27/04/2017

Right on the boardwalk. All the rooms have an ocean view, carpet and bedding recently updated - very fluffy towels! Breakfast is great but the Shoreline restaurant is not good at all (seemed like reheated frozen food, staff more interested in Facebook than customers)...but the location is very near other places to walk to for dinner!

"Relaxing, reasonable and reliable"

5
25/04/2017

I've come down several times in the last few months only an hour and half from Richmond but a world away to de-stress. Mom and I stayed for three nights most recently checked out 4/1.. Upon check-in I realized I left my phone charger at home..I asked where the nearest place was to purchase one. Front desk gave me locations until Jonathan at front desk offered for me to use his until I checked out. That blew me away! Setting the tone for my relaxing getaway. Patrick helped with luggage cart and escorted us with luggage to the appropriate floor. I enjoyed the upgraded breakfast since the previous stay.. I enjoyed the upgrade the fresh fruit, blueberries boiled eggs adding to the yogurt , granola, love pecans craisins etc and off course eggs always love the bacon! french toast sausage, bagels, cereal. and waffles. Love the hearty complimentary breakfast and Evon and Martha as hostesses. A shout to Debbie at the front desk who is warm, courteous and professional. Thanks to efficient and friendly Robin as well, I enjoy the nice pool(certainly larger than quite a few) jets and the bench to sit on is relaxing( though not a hot tub). Location on beach -centrally located. Balcony view is great. I prefer staying on the eastern wing of hotel (the most modern). Loved the new carpet as well. I signed up as a Best Western Rewards member last year and stay at this location about 5 times a year!

"Ocean front big nice rooms"

5
24/04/2017

We loved the rooms with Jacuzzi in the room, so you can soak and leave the bathroom free for others to use. Oceanfront rooms with a balcony with sliding doors to let the ocean breeze come in, very conveniently located, great breakfast, great staff. We love and plan on returning.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We are delighted that you had such a wonderful time during your recent stay with us and got to enjoy the amenities in your oceanfront room and the private balcony overlooking the water. Thank you for the perfect score, we truly appreciate it. We would love to host you for a return visit!

"April Visit"

4
23/04/2017

Stayed with our daughter's volleyball team for a weekend tournament. Came a day early to enjoy the beach for one day. Price was decent and hotel was nothing fancy, but looked much better than some of the places we passed. Front desk staff is very nice (shout out to Patrick for excellent rapport with guests as well as professionalism). Complimentary breakfast was good....nice selection of items. Make your own waffles, eggs, home fries, sausage and French toast sticks. Bagels, toast, cereal, apples and oranges, juice/coffee, yogurt with granola and fruit toppings. Breakfast was in a large conference room with lots of tables. Room had an oceanfront balcony, fridge and microwave. Small bathroom area and small room, but that's to be expected, I guess. 2 double beds, which seem small when you're used to a bigger bed. No desk or table area, so eating in room was not as comfortable as it would be if the room were a little bigger. Towels were nice, but beds only had a thin sheet and blanket. If your husband turns up the AC, you may have to ask for an extra blanket. Our AC unit froze up, so we had to turn it off for awhile and wait for it to thaw to get it to work again. Had the temps been higher, this may have been a problem, but it was no big deal for us. We had a late night snack one evening at the hotel restaurant and the wings and she crab soup were pretty good. The indoor heated pool is decent, not huge, but there are a couple of tables and chairs around. There are jets and a bench on one end of the pool, but no separate hot tub. Pool towels are provided inside or at the front desk for the outdoor pool. The outdoor pool is across the street. It was ice cold, even with the outdoor temp at 80 degrees (but it's still April.) Parking is minimal in front of the hotel, but there is a parking garage across the street for free with a hotel parking permit. Would I stay here again? Yes. Is it fancy? No. Do I have any real complaints? No. Is it better than a cheaper alternative? Yes. If you can afford better, go for it. If you have kids, the pool at the Holiday Inn North is nicer, but if you're heading to the beach, this is just as close, cheaper and perfectly fine for those who want a decent room that's clean.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you so much for taking the time to provide detailed feedback for others and for the high score. We are so happy you enjoyed your recent stay with us and hope the volleyball tournament was a success. It is great to hear that you enjoyed the tasty food at our complimentary, hot breakfast buffet and while having a snack at our Shoreline Restaurant. Spending time to relax in our heated, indoor pool is always fun too. Thank you for your patronage and please come back again!

"Spring Break at Va. Beach"

5
23/04/2017

Wonderful spring break get away (preview of summer) Always enjoy the beach, even in cool weather. The staff at Best Western make it all more enjoyable. Really nice Hotel on the Ocean, rooms, staff and price were great.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We are delighted that you had a great time at our hotel directly on the beach - -thank you for the perfect score and for choosing us in your Spring Break vacation! Our staff will be so happy to hear they made a great impression on you. We hope that you enjoyed time on the boardwalk and walking in the surf during your stay with us. Our indoor pool is a nice option during the cooler weather too! We look forward to a visit from you again.

"Nice and affordable"

4
20/04/2017

We stayed there one night in April. We had 2 rooms booked together. Rooms are nice and clean, comfy beds but the view from the room was not good at all as the rooms were opposite to the car park. We thought we would get the room with the sea view but our rooms are in different building across the road.It would have been amazing if we could have room with the sea view. Breakfast was not organized. Not much choices.

"Dawn and staff couldn't have been more helpful and courteous! They made great recommendations"

5
18/04/2017

Again what a great first experience to Virginia Beach !!!! The room was beautiful and the view spectacular. Thank you to Dawn and all her staff at Best Western!! They really put the PLUS in the name. Would have like to stay the whole week!

"Friendly nice staffVery nice and clean. Excellent ocean front Rooms."

5
18/04/2017

Staff was excellent and very friendly and nice. great ocean front rooms good location very clean. Would definitely stay here again love the location. Had no problems or issues while staying here. House keeping does come alittle early or maybe we were just slow getting out on the beach but they are very good and excellent too.

"Nice and affordable"

5
18/04/2017

Went with my family for spring break, good attention, nice rooms, nice people. Good breakfast included. Ocean front rooms nice. ocean was freezing but weather was amazing . The pool indoor perfect but to little.

"Accommodated us nicely"

5
16/04/2017

We just had a horrible experience at the Marjac and ended up leaving the hotel before even spending the night. The best western was very generous and upgraded our room as well as gave us a discount on dining to help with our frustrated day. I would recommend anyone stay at this hotel.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Your perfect score is truly appreciated! While we are sorry to hear you had difficulties with another establishment, we are delighted that you chose our oceanfront hotel and that our staff was able to help turn things around for you to make your stay with us a great one! We hope you had time to take in our gorgeous ocean views and get in a walk on the boardwalk as well. Please come back again soon for another visit.

"Great ocean front"

5
12/04/2017

This is a great location overlooking the boardwalk and the ocean. The staff is friendly and helpful and the facility is above average for beachfront location. Restaurant was not fancy but nice and reasonably priced and food was good

"Excellent Service"

5
11/04/2017

Wonderful hotel! Great Breakfast! Nice location! Nice staff! Will be back again the next time I'm in Virginia! The oceanfront view and location was perfect! The staff members care about your stay and go out the way to service you!

"The view was nice..the service was spectacular."

4
09/04/2017

Ok, the view was better than nice. The oceanfront with balcony left me breathless each morning at sunrise. I was chaperoning a high school field trip, and it was my first time visiting Virginia Beach. The beach itself is clean, expansive and so inviting I was tempted to take a dip..the still chilly temperature stopped me. The hotel itself is a Best Western..nice enough..clean, some renovations being done will probably address some of the wear and tear. It worked. The staff was just awesome. From the first contact, Patti, who was helping in the communal dining areas and went out of her way to get me a choice of teas when tea was not being served..to the other dining staff who greeted the hordes of teens with patience and goodwill. The front desk was also efficient, professional and accommodating. We had security assigned to our floors and they even asked us if they were disturbing us by chatting outside our door at night ( for the record, no). I'm sure there are gorgeous fancier hotels on the beach, for more money..but this hotel seemed to have it all (oh and free breakfast). I'd consider it if I return to the area, and won't hesitate to recommend to others.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We are delighted that you had a great time at our oceanfront hotel chaperoning your high school field trip! Thank you for taking the time to leave valuable feedback and for sharing your experience with others. It is great to hear that our staff, in particular Patti, were able to assist you during your stay and make it special. We have a great team here and they are always happy to get feedback from our guests, we will be sure to share your comments with them. Thank you for the glowing recommendation - we would love to see you again if you get back to the Virginia Beach area for another visit!

"William J Dilbeck"

5
09/04/2017

The wife and I stayed for a three day weekend and we were greeted by Patrick between Patrick and the front desk supervisor Debbie they both made our state extremely enjoyable the customer service was out of this world I would have to say this is the best hotel stay I've ever stayed at there were some small issues and they both went above and beyond to make our stay more enjoyable me and my wife will be staying at the Best Western Plus the next time we visit Virginia because of those two employees I cannot express how friendly and helpful the staff was thank you all very much for making our stay wonderful

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We are absolutely thrilled that your stay at our beachfront hotel was so enjoyable! We will be sure to pass along your comments to Debbie and Patrick as they work very hard to make each guest feel welcome. It is great to hear that they were able to resolve your concerns quickly and efficiently. Customer satisfaction is our top priority and it sounds like that was accomplished during your stay. Thank you so much for taking the time to leave feedback for others and for the perfect rating, it is much appreciated! We look forward to a return visit from you and your wife so that you can enjoy more time with us here at the oceanfront!

"Excellent Customer Service and beautiful view"

5
03/04/2017

This was our first time staying at a Best Western, and I did check it out on Tripdadvisor. We were greeted and checked in by Patrick. What a great experience. Patrick offers customer service with a genuine smile and you can see he loves the customers. I have stayed in many 5 star properties and this is the kind of service you expect and usually receive there, and I was pleasantly surprised and truly happy to meet him. He also offered us a ride to a surprise party down the street. Above and beyond. Our room had a beautiful oceanfront view and was very clean with a comfortable bed. We never heard a sound from another room or guest although the hotel was pretty full. Bathrooms are a little tight, but that is typical in the older properties. The carpet and bedding looked to be fairly new and in great shape. A great location right on the boardwalk makes it easy to get around. Parking was easy and we were provided with a pass to hang. Excellent Staff and nice accommodation, reasonable prices for oceanfront. Thanks again to Patrick!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Awesome! Thank you for sharing your feedback regarding your recent stay with us and for the kind words about Patrick, he will be thrilled that he helped make your stay so memorable. As you mentioned, our spacious and clean rooms have super comfortable beds for relaxing along with flat screen TVs. And we are delighted you were able to take advantage of the gorgeous views from your balcony overlooking the ocean and boardwalk area It is always wonderful waking up to that view each morning! Hopefully you had time to visit many of the nearby attractions such as iFly or the Museum of Contemporary Art. We look forward to another opportunity to host you at our property!

"Great value for the $$$"

5
28/11/2016

My impression of Best Western is very positive. It is a great place to stay if you are on a budget. Very reasonably priced. Indoor pool worked well for my 5 yr-old. Free breakfast every morning was a plus. Was able to have a few drinks at the bar with dinner which was nice. Staff did a great job of making my stay a pleasant one.

"Great Hotel"

5
26/11/2016

My wife and I had a very enjoyable and pleasant stay at the Best Western Plus Virginia Beach, Virginia. The hotel was very clean and had excellent staff who went out of their way to make us feel at home.

"Evone"

5
25/11/2016

Evone was so friendly and helpful at breakfast. She runs more than a dining room. She makes you feel like family. You should be proud to have her on your team. We enjoyed our stay. We were here last year and plan to make this out Thank Giving Day tradition. Hope to see Yvone next year.

"Nice updated rooms"

4
12/11/2016

We really enjoyed our stay in VA beach. This hotel was clean, has friendly staff and updated rooms. During our stay we utilized the heated pool and free breakfast. Great location on the boardwalk(explains the high prices during the spring/summer), No complaints you get what you pay for.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Wonderful! We couldn't be happier to hear you enjoyed your stay with us and liked our comfortable accommodations. Our hotel amenities such as our indoor heated pool and private balconies help to provide a relaxing atmosphere in which guests can relax and enjoy themselves. Thank you for including us in your vacation plans and we hope to see you next time! Until then, like us at: Facebook.com/BWPlusOceanfrontVB

"Mr and mrs king"

3
08/11/2016

We checked in on nov 4th around 6pm and arrived to it being very busy, we were greeting by a very friendly overwhelmed young gentleman, at first he couldn't find our reservation because thier had been a booking error, we were already exhausted from 9 hours of driving so that didn't help our moods, he was able to get us in a room on the 7th floor, room 721 after about 20 mins of computer work, apparently thier was a military ball that same weekend so he explained that as being a excuse for the chaos and misunderstanding, our room was nice and ocean front very clean and no issues with that, we only had a bad experience once when we sat on the balcony and endured a strong smell of what we believed to be Marijuana directly above us, tried to call the front desk no answer. Went downstairs to the front desk no one visible to address the situation to so we gave up and just walked the boardwalk, we did eat in the restaurant and had some wonderful calmari and a key lime martini that was superb.. the continental breakfast and staff was super friendly, it was so madhouse busy in thier we only ate that once and i know the staff did all they could to keep stocking the food that ran out constantly, the only other bad issue was checking out, apparently daylight savings time change had locked us out of our room before check out time and my husband went 7 flights downstairs 3 times before finally a maintenance man let us in manually to get our belongings to check out, we were not offered a apology or any complimentary benefits to ease our frustration or any discount or refund for our room, so for that reason alone ill never return. Im in the hotel business for my career and i myself would have never let a guest leave on these terms

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for staying with us recently and for providing feedback about your visit. We will certainly speak with our staff to see what may have transpired while you were here with us as we want all of our guests to be satisfied and have a nice time while with us. It is comforting to know you enjoyed a drink and appetizer in our restaurant, the Shoreline Grill as they do have some wonderful menu items. It is our hope that you enjoyed exploring the Virginia Beach area.

"Weekend getaway at the beach!"

4
07/11/2016

My wife and I needed a little bit of R&R after playing parents and grandparents to our two teenage grandchildren for two weeks while their parents were traveling. We decided upon Virginia Beach since it offered a short drive from our home and hopefully a relaxing atmosphere. After experiencing a couple of traffic related congestion scenarios on the interstate we arrived at our destination and were very comfortable with the decision to stay at this particular hotel. The front desk staff were very personable and our room although modest as to appointments was comfortable and afforded a magnificent view of the ocean. The room is a typical small hotel setting and included a microwave and small refrigerator plus an in room safe for keeping personal items while on the beach. Although the bathroom area was rather small the shower was more than adequate and with the exception of the bathroom exhaust fan which was really noisy, we may do for our brief visit. This hotel offers a complementary breakfast - typical for Best Western facilities visited in other parts of the country. There is an indoor pool plus exercise facility for those interested in these amenities. If you do visit this hotel, be sure to request the ocean front portion of the facility because there are rooms across the street in more of a motel type setting which do not afford any water views. The hotel is located conveniently between 28th and 29th St. on Atlantic Avenue which is in the heart of the Virginia Beach resort area. Parking in front of the facility is limited so you may need to park across the street in their elevated parking structure. I gave this facility a 4 due to it's convenient location and overall comfortable setting and pleasant personnel.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Wow! Thank you for providing such detailed comments about your stay with us as it is sure to be helpful to our future guests! Hopefully you enjoyed your time on the beach and boardwalk area as there is plenty to do and see here at the oceanfront. We do hope that you will let your friends and family know about experience with us and would love for you to come back and see us again. Until then, like us at: Facebook.com/BWPlusOceanfrontVB

"Convenient Friendly Hotel"

5
07/11/2016

Very Clean Hotel. Will definitely stay here again. Check in was easy and friendly. Beds are comfy and plenty of pillows. Elevators are a little slow, but overall Hotel is clean and in convenient location.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Wonderful! It is our hope that in addition to our clean rooms and friendly staff, you enjoyed our complimentary hot breakfast buffet, complimentary Wi-Fi and indoor heated pool! We appreciate you choosing to stay with us and do hope you so again in the future! Feel free to like us at: Facebook.com/BWPlusOceanfrontVB

"Loved the Breakfast staff!!! Evone is a 10+++!!!"

5
03/11/2016

Friendly staff, loved the ocean view, the clean room, the hot breakfast and most of all the lovely breakfast lady: Evone!!! Always the biggest smile and friendliest attitude, I stayed there for a week and loved it. My room was cold so maintenance person (very professional, unfortunately I don't remember his name) tried fixing the unit, but was not able to so they switched my room. The other room's adjacent residents were loud, I mean 2 am talking and laughing loud for my last nights. Both times I called the front desk and they came up and told them to keep quiet, which they did. Will defiantly stay here again!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Awesome! We are so lucky to have such an amazing group of people working for us who work their hardest to ensure our guests have a relaxing and memorable vacation. We are pleased you enjoyed our complimentary breakfast buffet and hopefully like the Oceanview from your table as well. Please accept our apologies for the neighboring guests disturbing you and we hope you will be back soon to see us! Until then, follow us at: Facebook.com/BWPlusOceanfrontVB

"Excellent room, staff very helpful and responsive. Very nice pool"

5
30/10/2016

Beautiful room with great view of the ocean (see and hear). Very clean common areas. Nice restaurant and great breakfast buffet. Good Wi-Fi. Robin at the front desk truly made our stay delightful. I will bring my family back here.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for the perfect “5” review score and nice compliments! We do hope you will let many of your friends and family know about your experience with us here at the oceanfront and look forward to seeing you the next time you visit! Until then, follow us at: Facebook.com/BWPlusOceanfrontVB

"Naja "

2
26/10/2016

Lower than old fashionend and a bit wrecked. Horrible breakfast. Not worth to describe. we, quit it and Went to Starbucks round the corner. Loud ice machine. in the 5th floor if the room is near the elevator also the air condition in the floor. Regarding that circumstances the price is much to room was in a need of renovation like the whole building Positiv: some of the staff was very helpful. Cancelling the noisy machines.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
While we certainly appreciate you choosing to stay with us during your recent visit to Virginia Beach, we are disappointed to hear that your stay was less than perfect. Your feedback is helpful as we'll be sure to investigate the items that you've mentioned. It is our hope you enjoyed exploring the Virginia Beach area.

"very clean, staff was great,restaurant and pool excellent"

5
25/10/2016

The room was great overlooking ocean. Patrick at the front desk went above and beyond to make us feel welcome and comfortable the whole stay. coffee in room, ironing board in each room. micro and frig. the indoor pool was awsome.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Awesome! We are thrilled to hear you had such a wonderful time with us at the Best Western Plus. Our in-room amenities such as the microwave and minifridge are wonderful for storing snacks during your stay at the beach. Eating popcorn with a view of the ocean is a great relaxing way to spend the evening! Please come back and see us again soon and like us at: Facebook.com/BWPlusOceanfrontVB

"Average Nothing to write home about."

3
24/10/2016

It was good but didn't like the Toilet situation, The view of the beach was beautiful and I did liked that the Wi-Fi password was written on the key case you didn't have to call to the front desk and ask for it.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for choosing to stay with us recently! It is pleasing to see that you found our complimentary Wi-Fi to be helpful during your recent business trip to the area. It is our hope that the business center was helpful as well during your stay. Hopefully you enjoyed our complimentary hot breakfast buffet in the morning prior to leaving the beach. Please keep us in mind the next time business or pleasure brings you back to the area.

"Great Navy reunion/charity drive at a Great Hotel"

5
23/10/2016

Our reunion group USS JFK V2 RATS & CATS held a 4 day reunion/charity auction the Best Western, VA Beach. Rachel Hayes and Amy of the sales team were the two who put everything together for this most successful and fun reunions. The event was perfect, as quoted from many of our members who attended and the hard work of the hotel staff and our group enabled us to raise 4,000 for a navy veteran cause. The hotel provided a SUPER luncheon in the very spacious hospitality room. The food was yummy and price for the entire luncheon was GREAT like the taste and service!!!! A special thanks to Melva, Tammy, Vega, and Travon for their excellent service and hard work. The hospitality room was perfect the entire week stay well worth to use, the staff kept the area clean and were there for us for any need. Our group was also very impressed with the Bar/ Restaurant Shoreline Grill which provided a very nice hot breakfast that is include with your stay. Prices for food and drinks were good, view of boardwalk and beach perfect. Even though we had set up a make shift cocktail lounge in the hospitality room, many members still gathered at the bar area for happy hour. Off street parking also was a pleasant surprise at this hotel, and I personally think it is underestimated value for any stay at a beach front hotel. It is directly across from main hotel, and 3 level parking garage, and is part of the non ocean front hotel. Very easy to access you car, and you can see it from hotel. The rooms were very clean, the view was perfect, and at the price, I can tell you from the number of proposals I looked at ;leading up to this event, by far the best!!!! A special thanks to the housekeeping team who attended to our group, Anca, Valerie, Emma. your hard work made our stay very enjoyable!!! If your looking to hold a event like ours, either a school, family reunion, or group event, do not hesitate and call Rachel Hayes or Amy and set yourself up with a first class stay, with a first class staff. Also, to any military groups, this Hotel is extremely PRO Military, you come here and Stay!!!! Thanks again To the wonderful staff, We will see you again in 2018!!!!!!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Wow! Thank you for choosing to stay with us and holding your event here at the oceanfront and we are flattered by your compliments. We were thrilled to be chosen as your host location and truly delighted that you all had a wonderful time. Our team is extremely thankful to those who protect our country and try to show it in the service we deliver! Your synopsis is sure to be helpful to those thinking of visiting us in the future and we appreciate you taking time to tell others online. We are looking forward to your next event in 2018 but do hope to see you before then if at all possible. Feel free to keep up with what is going on by liking us at: Facebook.com/BWPlusOceanfrontVB

"Great Stay"

5
18/10/2016

This is a great property for a quick weekend getaway! The staff is very helpful. The hotel is on the ocean and boardwalk. Most rooms are ocean view with balcony. They offer a free breakfast which is served in the restaurant, so there is plenty of room to spread out. Overall a great value!!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for being one of our loyal customers and for coming back to visit with us again! We couldn't be happier to see that you had a ‘great stay' and enjoyed time at the oceanfront. It is our hope that in addition to taking a walk on the boardwalk and relaxing on the beach, you also had a chance to take a dip in our indoor pool. See you next time, and feel free keep up with what is going on by liking us at:Facebook.com/BWPlusOceanfrontVB

"Family time."

3
17/10/2016

The staff was friendly. We arrived four days after a hurricane. The carpet in our room was still damp by the balcony door & the room smelled musty. They did have someone put something on the carpet for the smell & it did help. TH shower curtain had a funny smell. The bed was comfortable. Good value for the price.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We are pleased you and your family found our hotel to be a good value for the price and were able to rest easy on our comfortable beds. Our hotel was definitely impacted by record breaking rainfall recently followed by hurricane Matthew and we appreciate your patience while the teams were working through the cleanup. It is our hope that you and your family were able to spend some time soaking up the sun on the beach while you were here and enjoyed the boardwalk area. Thank you for choosing us and it is our hope you will do so again in the future as there is plenty to do and see in Virginia Beach!

"Good location, friendly staff"

3
17/10/2016

Valuable for the location and view of the beach (main building), otherwise feels old and could possibly be better maintained. Comfortable and clean anyway, with a very friendly and helpful staff. No problems with parking.

"Great place to stay"

5
15/10/2016

The hotel was a great place to stay, beds were very comfortable the rooms were clean. The breakfast was outstanding, the service of the staff was top notch, will stay here again. The location is awesome and the view of the ocean is great.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Wow! Thank you for your kind compliments about your stay with us and the level of service you received from our wonderful staff. We are pleased to hear you enjoyed our complimentary hot breakfast buffet as well as our central boardwalk location at the heart of the beach. Our hot breakfast buffet offers much more than a typical continental breakfast and is a perfect way to start your day. Our team looks forward to seeing you again! Keep up with what is going on by liking us at: Facebook.com/BWPlusOceanfrontVB

"Vacation"

5
13/10/2016

This was a very good choice for us. We stayed on the 3rd floor which kept us away from some of the noise. It wasn't bad anyway. The desk clerks recommended that we eat at Rudee's since we wanted seafood. It was a very good recommendation. The room was good. The only problem was the air conditioning condensate line backed up and the floor was soaking wet. They fixed it promptly but we had to have fan in there for the next 2 days to dry it up. Didn't like that part. Was good overall though!!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for including us in your Virginia Beach vacation plans! We are pleased you enjoyed your stay with us as well as for the recommendations provided by our staff. Virginia Beach has recently been pummeled by several storms and has had record breaking flooding. Our team is still working diligently to ensure that all damages are repaired and rooms are dry. Please accept our apologies for any inconvenience during that time. It is our hope you and your family will be back to see us again soon! Until then, feel free to follow us at:Facebook.com/BWPlusOceanfrontVB

"best western"

5
09/10/2016

Clean but overpowering smell of hazelnut. The staff was friendly and the location was oceanfront. Breakfast was really great - a full breakfast rather than the standard continental breakfast. I would recommend staying here again

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We are pleased to hear that you would recommend staying with us again and do hope you will be back to see us. Guest satisfaction is extremely important to us here and we work our hardest to create a relaxing atmosphere in which our guests can relax and enjoy themselves. Our hotel location and delicious complimentary hot breakfast buffet are just a few of our wonderful conveniences. See you next time! Until then, please like us at: Facebook.com/BWPlusOceanfrontVB

"Excellent stay"

5
08/10/2016

This trip was for leisure. This hotel is great-staff are friendly and courteous; always helpful; rooms clean and housekeepers ready to give me extra coffee for the room.. The breakfast bar is great-the only thing I would do is add some fruit. Love the she crab soup-the best in Va. Beach!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We hope that you all had a great time staying with us here on the Virginia Beach oceanfront. It is wonderful to hear that you received superior service from our hard working hotel staff during your stay with us. We agree our she crab soup is ‘the best in Virginia Beach!' Our restaurant, the Shoreline Grill, located right on the boardwalk here at the hotel, is a convenient place to grab a meal with a delicious menu. It is our hope you will come back to visit both our hotel and restaurant! Please stay in touch at:Facebook.com/BWPlusOceanfrontVB

"Best Western Atlantic Ave"

2
08/10/2016

This was our second time to Virginia Beach. We did the time share recruitment group, to get the free coupons. We were booked here for our 3 nights free, still paid taxes, at this hotel. It was a great price for us, great location, great view, but absolutely filthy room. The ceiling had mold from past water damage, our sheets didn't look like they were changed, there was half used shampoo bottles in our shower, light burned out above our sink vanity, dirty sliding glass doors to patio, have more TV stations at home on our own TV. There was a dead bug above our mirror. The food at the restaurant was cold, even the continental breakfast. In short, I guess you get what you pay for. Nothing impressed me about this hotel, to get me to come back here. Congratulations! You've lost good future customers.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We appreciate you choosing to stay with us during your recent visit to Virginia Beach. It is unfortunate to hear that you did not enjoy your stay with us as much as we would have liked. You can rest assured that we will be speaking with our staff to discuss your comments to ensure that it does not occur in the future. It is comforting to hear that you enjoyed the wonderful views of the ocean and appreciated our hotel location on 28th street. While we are disappointed to hear that you will not be back, it is our hope you enjoyed the Virginia Beach area.

"Needs work"

2
07/10/2016

Only spent 1 night but probably will never return. Staff was friendly and accommodating. The hotel's common area was very clean and updated but the rooms need a lot of work. Just throwing a new bedspread and curtains up is not enough. I will say the room was clean however the security chain fell off in my hand, refrigerator did not work and since I checked in after dark was surprised to find that someone had gotten sick on the balcony and it was still there. This hotels Manager needs to work a little harder!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We appreciate you staying with us and for providing such valuable feedback about your stay. Your encounter is absolutely not the typical experience that our guests receive and by no means is acceptable. We will be looking into what may have occurred during your stay as to why your room accommodations were not suitably prepared and ensure that it does not happen again. Our sincere apology for not providing you with the memorable vacation you deserved.

"Neptune Festival Weekend stay"

4
03/10/2016

Just enjoyed a brief stay for the Neptune Festival, booked through Sunshine Bus Tours. Very beautiful ocean front room, with balcony that you could view all the crafters, the ocean and the fireworks. Breakfast buffet was good selection of hot and cold offerings. Hotel was clean with very pleasant staff. Bath room was small but clean with plenty of towels.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for choosing to stay with us during your recent visit to Virginia Beach for the Neptune Festival. Each oceanfront room includes a private balcony from which our guests can relax and listen to the sights and sounds of the ocean as well as check out everything that is happening at the boardwalk. Our team looks forward to seeing you next time! Feel free to keep up with what is going on by liking us at: Facebook.com/BWPlusOceanfrontVB

"Staff is Amazing. Location Perfect."

4
03/10/2016

The Director of Sales, Amy Miller was fabulous. We arrived by motor coach anxious about a charity run planned and how to pick up material for it a few miles away from the hotel. She took time out of her day to transport us there. We were amazed at the generosity. Amy reported to us that her management is great. It shows and needless to say gave us a nice impression of the city's people. GREAT FOLKS.

"The bathroom will be a challenge to use if you're bigger than a peanut"

3
03/10/2016

The rooms in this hotel are dated. The bathroom is so small you could hardly use the toilet, the sink faucet wasn't any better. The view from the room was great, it was oceanfront and it had a balcony comfortable enough for 2 people. The hotel has a restaurant but we waited 20 minutes to get service that never came. I know it's not high season so maybe that's why the service was lacking. We were there for the Neptune Festival though so I would think they would've been ready for the amount of people they had to be served. We weren't the only ones who walked out because of the lack of service.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
While we are happy that you spent time with us during the Neptune Festival we are discouraged to see that you didn't fully enjoy the hotel as much as you could have. Our sincere apology for the lack of service at our restaurant as the volume we anticipated was much higher than expected. We wish you could have enjoyed a delicious meal overlooking the ocean and do hope you'll come back to try us again. We would love to make it up to you the next time you visit us.

"Great "

5
01/10/2016

Stayed here over Neptune Festival weekend with friends of ours. Hotel was pretty crowded due to festival weekend. Free breakfast was good. Hotel staff was great. Very close to everything. Parking is ok, but kind of trickery. Hotel was clean, although could use a renovation.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for staying with us this weekend! The Neptune Festival is one of the many great events held at the Virginia Beach oceanfront. We are confident you enjoyed being within walking distance to the all Neptune Festival attractions such as the International Sandsculpting Championship, the Neptune 8k and 5k finishing line and plenty of other activities. Please visit with us again and feel free to like us at:Facebook.com/BWPlusOceanfrontVB

"Weekend Getaway"

4
30/09/2016

The room was perfect other then the fact it smelled like urine. Our view was fabulous!! The breakfast was amazing with plenty of food other than bacon. Darn! I mean who doesn't love bacon. But overall it was a very nice stay with a good staff.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thanks so much for staying with us and here on the Virginia Beach oceanfront and we do hope you had a fabulous time. We will be sure you review your feedback with our staff immediately to ensure the room is in order for future guests. We are glad that our staff provided you with superior service and was able to make your vacation enjoyable. Our complimentary hot breakfast buffet is amazing and we are glad you enjoyed it! Please come back and stay with us again and like us on Facebook at:Facebook.com/BWPlusOceanfrontVB

"Weekend get away"

3
29/09/2016

The front desk staff were very friendly. We booked our room through hotels.com with the impression it was ocean front. All the pictures show ocean front. Our room was across the street in motel type setting with doors to the outside. Not attached to main bldg. The room was spacious but worn looking. No frills room

"Decent stay for a night"

3
29/09/2016

We only stayed one night, and it was probably a good thing. The room we stayed in was across the street from the main hotel and there was not a good/clear pedestrian crossing between the two buildings. This is a big concern when you're going back and forth multiple times a day to go to breakfast, the pool, the beach, etc. Also, parking is an issue, especially if your vehicle is any bigger than a ford focus. The garage is extremely tight and hard to move around in, especially if someone is coming in the opposite direction. On the other hand, the room was quiet, clean, and comfortable. Staff at check-in was friendly and breakfast was ok. I would come back, especially given the price we paid, but only for a night or two max.

"AWESOME PLACE TO STAY!!"

5
26/09/2016

This is our favorite place to get away. The rooms are nice and clean. The breakfast is wonderful thanks to Joe who makes the best biscuits and sausage gravy and the best grits I have ever tasted, thank you Joe! And of course, Evone who makes you feel like you are her family with her warm and friendly smile...She is AMAZING!! She treats everyone like they are the most special person in the world, she makes every morning special! Debbie at the front desk is pretty wonderful as well, she greets us with a warm smile and remembers us every time we walk in the door. Thank you all for your special touches, it means a lot to us! You have a great place and we look forward to seeing you all soon!

"Friday night stay"

4
26/09/2016

We had booked in a non-oceanfront room but the room had an issue with the commode. Kept flushing by itself. These rooms are older and across the street from the Best Western Oceanfront rooms. We asked to move to another room. The 2nd non-ocean front room had a strong mildew smell which my husband & I couldn't tolerate. The front desk was nice enough to upgrade us to an Oceanfront room next. The Oceanfront room was nice. I would next time pay the extra money and book an Oceanfront. It's worth the extra money. The free breakfast was buffet style eggs, sausage, grits, some fruit, coffee juices, toast, yougurt. It was alright.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
While we are thrilled that you enjoyed your oceanfront room and view overlooking the ocean and boardwalk, we are sorry that you had to relocate due to some room condition issues. Our team has been working on them and all should be rectified quickly. We are glad you enjoyed our delicious free buffet breakfast and hope you enjoyed your vacation to the fullest. Please come back and stay with us again here at the beach. Be sure to also keep in touch at: Facebook.com/BWPlusOceanfrontVB

"Good value, good location!"

4
25/09/2016

Overall good experience! Staff were friendly and only improvement I see is a need for updating the rooms. Due to heavy rains the room was a little damp but not unbearable. Breakfast was fine during the weekday but very crowded on the weekend. Food choices were average. Again, though, for the location of oceanfront, the price was much better than all the others I checked.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for choosing to stay with us during your recent visit to the Virginia Beach oceanfront. Our area received record breaking amounts of rain last week and if a previous guest had left the balcony door open, it surely soaked the carpet. We appreciate your feedback and will certainly be reviewing your comments with our staff to confirm the correct measures have been taken to dry the carpet. It is our hope you will be back to see us and that you will follow us at: Facebook.com/BWPlusOceanfrontVB

"CLEAN HOTEL WITH EXCEPTIONAL SERVICE"

4
21/09/2016

The staff was friendly and helpful. The hotel and extras were clean. The Oceanside double bed rooms were a little small. Just plan when you pack. Overall we had a great stay on our vacation. The hotel was very helpful parking my vehicle and bike trailer. They made sure I had a spot across the street with easy access. Make sure you request ocean side rooms upon your stay. It's worth the extra $15 a night to view the beach. There was plenty of local restaurants and night life in walking distance of the hotel.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for choosing to stay with us and for providing such valuable feedback about your stay with us. Your comments will certainly be helpful to our future guests. We hope you had fun in our pools and spent some time relaxing on the beach with wonderful views of the ocean. Please come back and see us again in the future. Until then, like us at:Facebook.com/BWPlusOceanfrontVB

"Excellent stay"

5
19/09/2016

Everyone was very nice. The lady at the breakfast buffet, Evone, was so helpful to everyone and was very good at doing her job. She went the extra step to be nice to everyone and doing her job well. Some people do their job, but Evone seemed to enjoy doing her best.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We are very fortunate to have an employee like Evone, who works diligently to ensure our guests enjoy their vacations. Guest satisfaction is important to our entire team and we take pride in providing a memorable setting for guests to relax and enjoy themselves. Please visit with us again and follow us at:Facebook.com/BWPlusOceanfrontVB

"A nice place to stay"

5
19/09/2016

my husband and I spent six days there labor day week. it was a pleasant stay. the place was clean, breakfast was great. Everyone was pleasant. There was a very pleasant gentleman name Calvin he was VERY HELPFUL, ANSWERED ALL our questions always had a smile on his face. His job is with the maintenance dept. we will be spending five to six days there next year 2017.

"Location & Value"

5
19/09/2016

Second time staying here for annual reunion- great location-great value- will stay every year no problem. We book multiple rooms each year and have never been let down- Clean rooms-nice pool- lounge and free breakfast- how could you ask for more.

"Between Poor and Average"

3
17/09/2016

We had a room on the third floor with the ocean view, which was nice, but despite the fact that we chose a non-smoking apartment, somebody (probably under our room) had been smoking whenever we have made the notion to sit on the balcony. The room itself was dark and gloomy, very sparsely furnished and in a high need of updating. Also, it made a dirty impression and the bathroom was awful. The hotel has four lifts, but on our half only one was working during our stay. I found out that the other half of the hotel (rooms going from X14 down) was somehow better maintained - cleaner carpet, cleaner rooms with more light (the glass is coming from the bottom of the floor till the ceiling, our room lacked this) and has better and newer furnishings. Breakfast was OK. The hotel is right at the beach front, which is great, but generally, I do not recommend. For the quality of accommodation we got I think it is better to pay some extra bucks and choose a better place.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We appreciate you staying with us but are disappointed to see that your experience was less than perfect. We value customer feedback and will most certainly be discussing your comments with our team. Our apology for the inoperable elevators but we were doing some maintenance on them during the time you were with us. Despite what may have occurred at our hotel, we do hope that you had a nice time visiting Virginia Beach.

"Good oceanfront value with breakfast"

4
15/09/2016

Needed an oceanfront room for just one day while in town attending a concert. BW Plus is always a chain I check out on trips. Their rate was one of the best for what I wanted from a reputable chain so I chose to stay here. Upon check-in, the front desk staff was very accommodating and pleasant and although I was several hours early they had a room ready for me! The complimentary breakfast was okay and adequate but nothing fancy, just the bare basics essentially. I would stay here again if the price was right.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for choosing the Best Western Plus during your overnight visit to Virginia Beach. Our team works diligently to accommodate any guest requests and we are pleased we could do so for you! It is our hope you enjoyed your concert and had fun while in the boardwalk area. Please visit us again and keep up with what is going on by following us at: Facebook.com/BWPlusOceanfrontVB

"Nice place but terrible coffee"

4
13/09/2016

I enjoyed my three night stay but I sure wish they had better coffee. No other complaints from me. Staff was friendly and hotel was clean. Pools were nice. The location is also good. The price was very reasonable.

"Not Great - Not Awful"

3
13/09/2016

Parking is a problem. Most of the parking is across Atlantic Ave in a high-rise. "Indoor heated pool" did not seem to be heated. Water temp <70°F. Outdoor pool across the Atlantic Ave. Small bathroom. Firm/hard mattress. Excellent view of the ocean from the balcony. We enjoyed watching the sun rise every morning. Knowing what I now know (the good and bad), I would probably stay there again at the same price (~$119.00 per night).

"A Blast From the Past!"

1
12/09/2016

Traveling in the 50's, one would be thrilled to have a room of this type! However, this is 2016, and there is no reason to stay at this hotel! There might be other rooms to please ones current expectations, but we did not draw one! Room 239 smelled of old smoke and commercial spray coverup! I, personally was horrified, but it was too late to do anything! Our Navy grandson and his wife were all tucked away at a lovely Residence Inn 12 miles away!! A new puppy ruled out their stay with us! They were so lucky! Three nights(already paid for) and the punishment was over! Never again!!!

"Great hotel"

5
12/09/2016

The hotel is located on the beach with all rooms facing the ocean. No car, no problem. Everything is within a comfortable walking distance. The staff is more than willing to help you. if you are a first time beach goer, this hotel is the place to stay.

"Don't stay in the upper floors."

2
08/09/2016

Hotel needs better Guest Management during a storm. Water from roof leaked into the room. Bathrooms are tiny. Had to approach them as to receive some type of discount . Manager was M.I.A. from the Hotel. We received no follow up calls from Hotel regarding our situation although Debbie at the counter was great.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for choosing to stay with us here at the Best Western Plus on the Virginia Beach oceanfront. Please accept our apologies about the experience you had during your visit which coincided with the arrival of tropical storm Hermine. Unfortunately, when weather events occur, our hotel is at the mercy of mother nature. Our team worked diligently to ensure we moved anyone impacted by the damage as soon as possible and apologize for the inconvenience.

"Nice Ocean Front hotel"

4
08/09/2016

Stayed here on Labour day and it was a nice hotel. Had a few issues as Hurricane Hermine came in so there was some water damage but that was not the hotels fault as Im sure all hotels in the area suffered the same fate. They did what needed to be done to make sure guests were safe and were quick on the clean up. Bathrooms are small but the rooms them selves are a good size with Balconies overlooking the ocean.

"Awesome fun on the beach!"

5
07/09/2016

I showed up here the last weekend before school started, got to the beach around 10:30p.m. and when most hotels were completely sold out, I was thrilled to grab the last oceanfront room in the whole building. Really nice place, right in the heart of everything you want to do. Everybody is out late playing Pokemon, which we did until (I hate to admit - lol) 1a.m.!!! Loved the breakfast buffet! Large with lots of variety.

"Nice Hotel"

4
06/09/2016

Staff is always very polite and respectful, very quick to take care of you and sweet. Key card didn't work cause husband put into magnet wallet on accident, they immediate fixed card and sent maintenance upstairs to make sure. One elevator was out on our visit, little annoying waiting after leaving pool or beach and wet. No towels at indoor pool but to be expected when its super busy and mother of 6 took a bunch of them. All went well, nice place good view in room only problem was breakfast was cold and not hot but i will take it for the price paid cant complain to much. Beds were soft and comfy and clean room and fresh towels. All is well here. Thank you BW.

"Beachfront vacation centrally located"

4
03/09/2016

Had a nice stay, room was a little small but view and ease of getting around made up for it. Noise level was unexpected but watching our military was inspiring and brought a great sense of patriotism and the noise was overlooked. Hotels breakfast was very satisfying. Staff was extremely friendly especially our housekeeper "Jo".

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
In Virginia Beach, we are so proud of our strong military presence in the area and it's totally inspiring to see their work in action. We are so glad you enjoyed our delicious complimentary hot breakfast each morning and our awesome team members! We'll be sure to let the housekeeping team know what a great job they did for you during your stay. Like our page at: Facebook.com/BWPlusOceanfrontVB so you can stay in touch and check out all that's happening at the oceanfront before your next stay with us. Thank you for your feedback because it's so important to us.

"Good Location"

4
31/08/2016

They gave us an early check-in which is always nice. The room was fine. It had a small fridge and microwave. The AC worked really well and the breakfast was good. The front desk was super friendly and helpful. You really can't beat the location. Lots of parking too.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Our location at the oceanfront in Virginia Beach is truly awesome for all beach lovers and we are so glad you enjoyed it so much! A friendly and attentive team is also so important to us so we are thrilled our staff was so accommodating and friendly during your stay. We always do our best to make sure our guests are as happy as you! Please stay in touch with us and like our page atFacebook.com/BWPlusOceanfrontVB. We would love to have you stay with us again the next time you are in the Virginia Beach area.

"The Beach"

4
30/08/2016

I stayed at the Best Western on Atlantic Ave for 5 days ,the room were very clean the staff very nice special Evone she worked in the breakfast room she was so nice so friendly ,I saw her helping two blind women serving they breakfast she is a hard worker very friendly .God Bless Her

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you so much for staying with us recently in Virginia Beach. We'll be sure to let our team know that the high level of service you and other guests received during your stay is exactly the way we aim to treat all of our guests. We hope that you also got to sample some delicious ice cream at our in-season ice cream shop during your trip, too! Please like our page at Facebook.com/BWPlusOceanfrontVB to see what's happening at the hotel before you plan your next visit with us. We can't wait to see you again!

"The Best!"

5
30/08/2016

My husband and I spent the most wonderful time in Virginia Beach recently. We were there August 23rd left on Sunday the 28th. We were visiting our daughter and "Chief" son (Navy) and our 3 amazing grandchildren!! We always stay at this Best Western. (6 years) Why? Because it's "The BEST! The staff super! Elisha(?), who I believe tis the manager, is courteous, soft spoken, and may I say unruffled and calm in a crisis, ahhh, meaning mine! I used the wrong card to settle my bill and was upset. I called him and he said don't worry. I needn't have because he straighten it out without a ripple! It's not the first time either. ?? Room wonderful. We watched (from our bed!!!) the fireworks display 2 nights in a row. Dazzling!????????! Joe, the general manger (whom We had the great pleasure of meeting at our last stay in December) had helped clear up some other problems I had in past. I have some health and mobility issues. Joe clearly sets the tone "of hospitality" for the hotel. All the staff reflect him no matter what their duties. Room kept neat and clean. Everybody greets you with a smile AND asks if you need anything. The hotel was super busy and I seldom walked by the front desk that they weren't busy attending to multiply guests. Yet, if they saw me the greeted me by name. Nice touch! ?? We met Elena (staff) in restaurant (for buffet, yum) everyday. No one sweeter. I know long review but I couldn't help it! Our stay there made it possible for us to have the very best time with our family. What could be better than that!!! Thank you Joe, Elisha and every single one of the staff. You are the best! Soooo my advice stay at the best when in Virginia Beach. The Best Western on 28th street! With appreciation Mr. and Mrs. Ray and Pola Godshall

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Fantastic! We are so thrilled to have you return to stay with us each time you visit Virginia Beach and are so glad to read that our friendly and accommodating staff are sure to offer the best service for each and every time you stay with us. We hope you and your family also enjoyed our oceanfront location and year-round fishing packages, too! Please stay in touch with us and like our page at: Facebook.com/BWPlusOceanfrontVB so you always know what's happening at the oceanfront before your next visit to Virginia Beach to see your family. Thank you for your loyalty and we can't wait to have you back again soon.

"Great Location"

4
30/08/2016

We only stayed one night but the hotel seemed very good, with a great location by the beach, available parking, two pools and comfortable rooms. Complimentary breakfast in the morning was also available and very complete.

"Amazing Trip"

5
29/08/2016

The service was awsome. All of the staff was very helpful and friendly, especially Evone (extrodanary), Also, Amanda, Dawn, Robin, Bianca and Elijah. I just can't say enough about their service to us. They made us feel like family. We didn't want to leave. We will definitely be back, and, hope that all of them will still be working there The hotel was nice and clean, but, the staff made the week worth while. A BIG thank you to the above staff. The crazy duo from room 202.

"Nice Hotel in VA Beach"

4
29/08/2016

I am used to staying at Hilton or Marriott brand hotels. This was my first time staying at a Best Western and was pleasantly surprised with the room. It was clean and roomy. It was right on the beach, where my balcony faced the water. I was on the 3rd floor, and still felt the view was just fine. The only issue is the WiFi was not consistent. I would recommend this hotel.

"My first time at annual family vacay"

5
29/08/2016

They treated me and my granddaughter like royalty!!! Dawn and Patrick were awesome at check in. They helped make my granddaughters first experience to VA Beach a wonderful one (they made sure we had a great room) Debbie was very helpful too! Debbie offered to let us stay a little longer because our flight was leaving late. Margaret and her team kept everything clean and fresh! Rita and Evone were great in the kitchen, the food was good. I will be returning next year. Thank you kind staff of Best Western Plus Oceanfront. Couldn't have had a better time. Don't want to leave out the bartenders or the housekeeping staff! Thank you all we had a safe, secure, fabulous stay!

"Extraordinary customer service!"

5
29/08/2016

Our room was a lovely suite overlooking a beautifully maintained pool. The front desk staff - Amanda, Debbie, Robin and Patrick - were just amazing. I had a small problem arise with my bank card, and thanks to Amanda's expert assistance, I was able to have it resolved that same afternoon. No matter how busy, they performed their duties professionally, and with a smile! All staff members of the BW Plus should be commended - housekeeping, grounds and pool, and breakfast staff. I would recommend the BW Plus to anyone visiting VA Beach.

"Quick Getaway"

4
28/08/2016

We needed to get out of town for a day or so. VB is about 2 hours from Richmond. The weather was perfect for a day at the beach. The Best Western Plus use to be called The Colonial Inn. Staff was friendly. I am not great on heights and they gave me a 1st floor room; patio right out of the sliding doors. Restaurant at the hotel had quality food, price $$. We came on a Thursday and VB had fireworks that evening. Prior to going to see the fireworks, I walked down to where a huge bronze statue of Neptune was. I had never seen it before. Nightly music at both ends of the boardwalk. The following day we got out early on the beach before the sun got to hot. Has an indoor pool. The sea breeze was just starting to pickup, tourist boats were following the dolphins that frequent the area. My wife and I stayed in that hotel when we first came to Virginia exactly 30 years ago about a month shy of that initial introduction to Virginia Beach. VB is cleaned every night; no loud music on the streets (an ordinance passed years ago); lots to see and due in the area e.g. Virginia Aquarium.

"perfect location"

4
28/08/2016

great location. great service. Pools were clean and not busy. ocean front is worth the extra money. Breakfast was very good for being complimentary. rooms and washroom is small but if you aren't planning n being in your room a lot they work fine. The hotel could use a bit of upgrades on the look of it. But the value is there.

"Awesome customer service"

5
27/08/2016

The rooms we stayed in at this hotel were very nice! They were extremely clean, especially compared to a lot of the cheaper hotels we have stayed at around this area. The weekend rate was the lowest we found for a great hotel. The view is amazing as well. We received exceptional customer service throughout our stay, especially from Elijah! He was very friendly and helped us out a lot. We will defiantly be staying here every time we come now! Highly recommended!

"Old tired hotel"

2
26/08/2016

First let me say that the staff from the front desk to the grounds attendants were all very helpful and very friendly, but that aside the hotel really needs a major overhaul. Rooms are old with tiny double beds, worn-out furniture, stained carpets and tiny bathrooms. Breakfast is standard complimentary fare with eggs, cereals and breads. I wouldn't rush back.....

"Family Gathering for a Baptism and Short Vacation.."

3
24/08/2016

Call the Hotel Directly especially if you have AAA.. My rate wasn't the lowest using this service.. Poor Wi-Fi Service and the Cable T.V. went out the one entire night. The kids were very disappointed they were watching the Olympics. Good location, parking is tight. The pools were clean but very few pool towels.

"Good for a weekend stay."

3
24/08/2016

This hotel is good for a weekend stay. I gave it an average because the outdoor pool is across the street, and the parking garage is too. The indoor pool is attached to the main building. It is right on the boardwalk so you have direct access to the beach. WiFi is pretty good. Check-in and check-out was easy.

"Weedend Trip"

4
24/08/2016

I was surprised how much I enjoyed after looking at some of the negative comments. I mentioned this at check-in and the gentleman Elijah Amanda said I should look at the room first before committing to staying. I did and it was much better than I was led to believe. Elijah and everyone else I dealt with during my 2 days there was so helpful and friendly.

"Excellent staff"

5
23/08/2016

We were in town for a concert. The staff is awesome. So nice & helpful & take time to listen & have a conversation. Jon, Dawn & Patrick were there to greet us when we checked in & made us feel right at home. The room was perfect, clean & very reasonable. I highly recommend & do plan to stay again. The restaurant downstairs is good. We were there during peak season, very busy & had no problem parking. Beds were comfortable & our housekeeper was great.

"Great Family Vacay!"

4
23/08/2016

My family and I stayed for 5 days and 4 nights. Check in with Patrick and Dawn was a breeze. They were personable, funny and welcoming. They are truly a good team. Overall, our stay was great! The view of the beach from the balcony was breathtaking. The complimentary breakfast wasn't too bad. The cheese grits were my favorite. The staff was also very kind and tended to our needs quickly and with a smile. I would recommend staying here to family and friends. Also, for the time we chose to travel, the price was reasonable for our stay. I would stay here again ??

"Perfect Location!"

4
23/08/2016

Hotel location is in perfect location, close to many great restaurants and entertainment. Rooms are ocean-front and breakfast is free. Selection is adequate. Bathrooms can use a little updating but, all in all this is a great hotel for the money. Virginia Beach is the place to go!

"Perfect location and nice stay for families"

4
22/08/2016

This hotel is very well located, and quiet. We stayed a week there and it is a good price/quality value. Hotel staff is friendly, Oceanview rooms are clean, very luminous and functional even if they look small at first impression (The Balcony is worth) Breakfast buffet is basic but correct .

"Priceline scam"

1
21/08/2016

Don't fall into this Priceline scam. We booked in June THINKING we were booking an oceanfront hotel. Just like the Internet says. Just like the email confirmation says. Just like the picture gallery says. That is the ONLY reason we chose the 3-star deal package - to be Oceanfront. It does say online that the hotel comes with 48 non-oceanfront rooms BUT since it states clearly in the description whilst booking that it is an oceanfront reservation, we continued. Upon arrival, staff places us in Best Western PLUS's motel ACROSS the street. Not oceanfront, literally across the street right next to the hotel's parking garage. Confused, we approach the front-desk tenant and ask why we have been placed in this rinky-dink motel across the street and not in the oceanfront hotel, like we originally had paid (a decent amount of money) for. This person was extremely rude and snapped back saying that we "must have read the reservation wrong" because "Priceline CLEARLY states what you're paying for at checkout". We didn't argue and walked right out to call Priceline. Priceline argues that the pictures online are "just an example" of what you will get. They didn't know what to say to the fact that we had just paid for a 3-star HOTEL but were placed in not even a 2-star MOTEL. We were furious to the point where we just wanted our money refunded and booked another hotel since they couldn't find us a room in one of their other oceanfront hotels on the beach. Don't fall into this Priceline EXPRESS DEALS scam. You are paying for something you may not even get. This mix-up started our vacation off to a terribly rocky start, but we were glad to find a hotel that we ended up enjoying. Everything advertised on the reservation and Priceline SAY you're getting oceanfront on VA Beach but chances are - you're not. Never again.

"Great location"

4
20/08/2016

Clean and friendly, next to the boardwalk, right in front of the beach. Close to great restaurants and entertainment like concerts and street performers. Parking not so great. Hot breakfast is ok. A little overpriced for the type of hotel but great for a short vacation.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We agree our hotel location on the Virginia Beach oceanfront is ideal. The beach is just steps away while restaurants, shops and live entertainment are just a few minutes' walk. For those guests who like to bike, the boardwalk also features a biking lane! Thank you for including us in your vacation plans and we hope to see you again in the future! Until then, like us at: Facebook.com/BWPlusOceanfrontVB

"Birthday Get Away"

3
20/08/2016

Beachfront hotel that could use renovation, looks tired.Crew appeared overworked and stressed. Parking small and tight.Grounds between hotel and bike lane had cigarettes butts all over.Hotel has potentials if management listen to constructive criticism and not try to make excuses.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We appreciate you staying at our oceanfront hotel to celebrate your birthday and also your valuable feedback. We will be sure to research your remarks with our staff and take immediate action. Thank you for choosing our hotel in your Virginia Beach vacation plans and we hope you had a fun time at the oceanfront.

"Excellent value in the height of the season"

4
19/08/2016

Betty Alivia at front desk was terrific. Could not have been more helpful. All staff courteous and efficient. Breakfast very complete and staff was constantly cleaning and replenishing. Almost to the point of getting in the way. Haha Hotel at 17th street and ocean

"Not very friendly"

3
18/08/2016

We booked 2 rooms as we have done for years. In the past all has been great, but the policy with the cars parking is terrible for families coming together from different areas. We were assured we could have 4 places to park, even if it was a parking deck. We did not mind that because we planned on using uber. After we arrived the problem started. We were told now we could only have 2 places to park, and we would have to park 8 blocks away for the other 2-even though they were full, they had places available in their parking deck area. Not to mention the clueless night clerk, and the oh-so-rude security guard that grumbled every time he was around. So we had to pay an additional $20 per night for 2 vehicles which added another $80 to our already high cost of the room! If they had just told us from the beginning it would have made it easier to make a decision. Watch for ants in the room, and tv service was non-existent with no good explanation whatsoever. We enjoy tv in the evening after we are in. Our yearly trip will be someplace else next year-others will be happy to have our business I am sure.

"Stay at Best Western Plus Virginia Beach"

2
17/08/2016

The best part of our stay at BW Plus was the view from our room. OMG it was amazing! 24/7 we had the ocean. We loved it1 What was frustrating was when I checked in at the desk the people there were very rude and not a bit helpful until I asked to speak to a manager. This is what happened: We had two cars coming from two different states namely, Ohio and Kentucky. Yes, we had only one room because that is all we needed. My cousin coming from Ohio was handicapped. As I checked I I indicated that I needed a second parking space and the lady told me that one per room and I would have to pay $20.00 a night to park elsewhere after paying $240.00 a night for the room to begin with!!!!! So, after asking for the manager the second lady became friendlier and said come back around 5pm we will know by then if we can offer you that room sometimes people have three rooms and only need 1-2 parking spaces. So, I did come back and then the male older man (rude) at the desk gave me the same speech and threatened to have me move my second car if they needed me to move it! AND HONESTLY NO WHERE DID IT ADVISE ME AHEAD OF TIME THAT THIS WAS THEIR POLICY. They even said you booked through the Delta website and they went on and on and on....Long story short I was able to park there and so was my cousin who was handicapped. The young woman cleaning our room was the sweetest employee there . She deserves a RAISE!!!!! The breakfast crew were amazing an so was the breakfast buffet. However, those first impressions at the desk were horrible. I will not return and advise friends to choose another hotel. One last thing....I was sitting on my balcony at midnight(I am 63 years) and there was a security guard flashing a flash light on me. The next night my niece and Cousin were sitting out there and they got flashed upon. Plus the guard was counting the rooms and tried to get into the building from the outside door. The desk said they weren't sure if that was even their security guard. OMG this was scary! Definitely won't be returning......Stay in Lexginton,VA on the way to VB at a Howard Johnson and those people at the desk get a five star. They couldn't do enough for us. They were amazing. BW you let us down. So sorry!

"Great service "

5
17/08/2016

Elijah at the front desk made our trip truly exceptional. He made sure that every request no matter how big was met with a smile. Great views of the beach. Walking distance to all points of interest. The indoor pool was excellent especially for small children.

"Nice stay!"

4
16/08/2016

The front desk, Debbie was fabulous!! So friendly and took the time to explain everything to me. She was truly a wonderful person to talk too. The rooms were very nice and clean. Overall it is a wonderful place to stay. Every room has a view of the ocean. If I had to complain about 1 thing, it would be the elevators, they took a while to reach each floor, but I did not let any of that ruin my trip - it didn't bother me at all.

"Good Location - bad hotel"

2
16/08/2016

If you care about your vehicle do not stay here. Parking is a nightmare. There were several cars that just parked on the down ramps of the garage because there were not enough spaces and we ended up with a broken windshield. There are 4 elevators two on each end of the building. The set closest to the check in desk had one of them out of order the entire time we were here. There were constant lines for the elevators. Breakfast we disappointing - luckily there are some really good restaurants in the area for breakfast! Hall way noise can be heard inside the room very clearly and vice versa.

"Horrible at Check in"

3
14/08/2016

I always stay at best western when I visit VA Beach... this time, I tried this BW Plus to see if it was different from the BW Sandcastle. I checked in with Elijah... who had absolutely no customer service skills. Even when I asked for the manager - he told me that he was the supervisor. After he treated me poorly - I went to my room and thought about how I had been spoken to..I really wanted to leave. I called back down to the front desk a few times - there was no answer. When I got back downstairs, he was checking in another guest with so much delight and enthusiasm... I couldn't believe that he was the same person. At that point, I asked for the manager - Elijah told me that he was the supervisor (which he wasn't).... He became very upset when I asked him for the managers name and number.. I also asked for the TripAdvisor information that I saw him give to another guest. Since he hadn't given me anything other than my keys and parking pass. Other than this horrible experience, I was happy for the remainder of my stay. The rest of the staff was nice and pleasant. The room was clean. The bathroom would have been cleaner though... Room service staff were so kind. Employees like Elijah should not be at the front desk - he made my first 3 hours at this hotel very uneasy and frustrating.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
While we are happy to hear you enjoyed most of your stay with us, our first impression is the most important and we apologize for failing you in that regard. You can rest assured we will be discussing your comments with our team to ensure this does not happen again in the future. Please do come back and see us the next time you are in the area! We are confident you will not encounter the same situation again.

"Great Family Vacation!!!"

5
12/08/2016

Very accommodating hotel, very friendly staff, good food! Right in the middle of the 5 mile boardwalk, so you were close to everything. Right on the beach, Oceanview very clean. Good value$$$ Can't wait to go back next year!!!!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Great! We can't wait for you and your family to come back either! It is good to know you found our oceanfront hotel to be comfortable, conveniently located and affordable! Our restaurant, the Shoreline Grill, is a great place to stop on the way back from the beach for a drink or appetizer and our ice cream shop is perfect for dessert! See you soon! Until then, like us at: Facebook.com/BWPlusOceanfrontVB

"Expected More"

3
11/08/2016

Paying over $200 a night and after reading some positive reviews, I expected more upon entering our room. It is very out of date and drab. The beds are uncomfortable and the bathroom, which has just a toilet and tub is so small you have to squeeze by to get in and shut the door. The sink area is very small with not much room to put toiletries. Desperately needs updated. Note that the pictures make it look as if it is right on the beach but there is a boardwalk to cross before the beach which has lots of traffic. You definitely can't hear the waves at night. It has breakfast though.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for choosing to stay with us here at the Best Western Plus. Our balcony doors are durable enough to last through hurricane season. As such, they do not allow our guests to hear the ocean when they are closed. However, the sights and sounds of the beach can be appreciated by sitting on your private balcony or by leaving the door cracked just a bit. Please come back to see us the next time you are in Virginia Beach!

"A very nice place to stay"

5
09/08/2016

Jon made me feel at home!! He always went above and beyond to make sure I was taken care of and always helpful. The room was very nice and clean. Ground floor rooms are the best too!!! I would recommend this to anyone that needs a place to stay at the beach. Being on the board walk makes it that much nicer!!!

"Great service and location"

5
09/08/2016

From the first phone call to our checkout, we were impressed with the wonderful service at this hotel. Great vibe. Staff went above and beyond to answer questions, offer suggestions, and ensured our stay was enjoyable. Room was clean, and housekeeping was great. Only suggestion would be a pillow top mattresses. Otherwise bed was comfortable, and bathroom was clean. The location is perfect...in the "middle" yet quiet and serene as well!

"Dirty, dull, broken"

2
09/08/2016

Used tampon in bathroom upon checkin, broken elevator. Dirty bathroom vent cover. Safe didn't have key available. I wouldn't recommend this hotel to anyone. The breakfast was average for it being included, but we ended up going out for better quality.

"Beware Infested with Roaches"

1
08/08/2016

I was at the Best Western Oceanfront hotel on July 29th to Aug 1st. We had 3 rooms on the eight floor. On second night, my son said he seen a roach. So we went down stairs and told the receptionist at the time, that we seen a roach. They offered an extra luggage rack!! So next day, again my son seen another big roach. This time we were angry. I went to talk the the receptionist, demanding to speak to the manager. What they did was sprayed the with bug spray. Best Western Oceanfront did not offer to compensate us at all. I will never stay there again!!!! BEWARE. The Hotel is shabby, definitely a 2 star!!!!! When I asked to be moved to another room, I was told that this was not possible; nor were the problems rectified.

"Great Best Western Plus Hotel Experience"

5
08/08/2016

This hotel is in a perfect location in Virginia Beach. The service staff is fantastic, the included breakfast adds a great bonus to your room rate and the hotel is clean and safe. The picturesque views from the balconies add to the wonderful experience. I would book this hotel again in a heartbeat!

"Good, beachfront location"

4
08/08/2016

Our stay here was very pleasant. We had booked two rooms in the motel part across the road, but without even asking, the manager upgraded us to oceanfront rooms next to each other. This made our trip complete. Our group consisted of my sister and I, her two children, aged 9 and 11 and my parents. Each room had two queensize beds. There was a fridge, a coffee maker and a balcony with table and two chairs. Air conditioning worked perfectly - which was a relief - as being British, I'm not used to extreme heat and this was late June! The bathroom was fine, not massive, but big enough to have a decent bath or shower. There were complementary toiletries and the staff were extremely pleasant. I echo the comments about breakfast. It was chaos and it was actually other guests that were rude. The staff do an excellent job in a crowded situation. Across the road was a great little shop that sold everything including wine and beer. If you leave this hotel and go for a wander, I suggest you leave out the back toward the ocean and turn left. It's a little bit more upmarket than if you turn right. But that's why we all have different tastes! Have fun! We did.

"Great location and good for families"

4
07/08/2016

The oceanview room had a great balcony with an awesome view of the beach. Check in and out was smooth. Housekeeping took care of the room each day. Access to the beach and boardwalk was just steps out the door. Dinner waitstaff was very attentive and the burgers were good. The beds were comfortable with good quality sheets and towels supplied. It's nice to have both an indoor and outdoor pool. Parking is really tight and mostly in a garage across the street. We didn't drive much thankfully because there was not enough parking for guests and people had their cars parked all over the place. The free breakfast is kind of chaos. I understand that it's free but it is a very long line with limited seating, people were rude and the staff was unable to keep it stocked with food. I'd recommend either getting up at 6am and going or paying for breakfast elsewhere to avoid the drama. Elevators were unreliable, closed often and high in demand. We took the stairs a lot which is good exercise for us but could be problematic for those who aren't able. Fyi, if you do not book an ocean front room you will be staying in a building across the street. This is an older hotel but is decently maintained. My only serious complaint was our AC only worked half the time. Maintenance came several times and would get it going but then it would stop again. I think it just needs replaced. Overall, we loved the location and couldn't have asked for a better spot for the price. We would stay again.

"Good location but needs improvements"

3
04/08/2016

Stayed there last night. I've stayed in Best Western hotels before, but all the rooms qualifying for bonus points were already "allocated." First the positives: staff very friendly and helpful. Location is right on the boardwalk/beach. Bed was comfortable and the room clean. Had a small refrigerator. Breakfast (included in room charge) was buffet and usual fare. Now for the bad news: The rooms are very small and the bathrooms even smaller. It's a balancing act just to use the sink and the door nearly hits the toilet. No holding rails in the tub. The eggs at breakfast were inedible, possibly made from dehydrated substitute. The parking is very cramped in the lot out front and the 3 story garage across the street. Note: do not drive your Suburban or pick up truck.

"Family vacation with an act of kindness"

5
04/08/2016

I booked our family vacation through tripadvisor. I thought I was getting a great deal on the price . I didn't realize I booked the Best Western across the street from the beach until we arrived to check in. We were so disappointed! My son who has special needs was afraid to walk up the steps and had a melt down . Patrick who works at the front desk did an excellent job at switching our room to the oceanfront location. The elevator made my son more comfortable. This was such a great act of kindness. He's the best!! Sharon R from Ohio

"best western plus 2809 oceanfront atlantic ave 5 star"

5
04/08/2016

clean friendly and hospitable people great for families. would recommend this hotel to everyone. weight room was great hot breakfast every morning was great able to do laundry, walk to stores and not far from attractions, price was reasonably , everything was in working order

"Central location"

4
04/08/2016

The hotel is located right on the boardwalk. Located near many shops and restaurants. The breakfast was above average, sausage, french toast and eggs. The beds were comfortable. I requested my two rooms to be close to one another and they were able to do that.

"Scam"

1
03/08/2016

Booked a room at this hotel for a long weekend to visit our daughter. The room was billed as a 2 queen bed room at this 3 star oceanfront hotel. Upon arrival we were placed across the street at a 1 star motel with a view of the parking garage wall. Complained but were told there were no rooms available in the main hotel. There are some very nice hotels in this area but would highly recommend you avoid this one. Seems like a scam to me. Buyer beware!

"excellent hotel with great Breakfast,rooms,"

5
31/07/2016

Evone was tremendous with everything for your Breakfast needs.She also amazed me with how well she cleaned everyone's mess.Any request & she would take care of it.Alo wanted to thank Elijah at the front desk for any requests or questions...The only thing bad I can say is that it is amazing how everyone takes care of 2 buildings,, Very crowded but I can deal with that..

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thanks so much for staying with us here on the oceanfront of Virginia Beach and we do hope you had a fabulous time. We are glad our staff provided you with superior service and was able to make your vacation memorable. We hope you appreciated the beautiful views of the ocean from your private balcony and found our beach to be relaxing. Please come back and stay again and like us at: Facebook.com/BWPlusOceanfrontVB

"great beachfront room"

4
31/07/2016

can't beat this price for a very comfortable stay at the beach. The front desk personnel were very helpful in making our stay pleasant. They made adjustments so that our entire family could be together. I found them all very helpful and friendly.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Hotel Response: We do our best to ensure we provide a setting in which our guests can relax and enjoy their vacation and are happy that we could accommodate your request! We are confident you enjoyed our beachfront location and amazing views of the ocean. It is our hope you will be back to see us in the future. Please like us at: Facebook.com/BWPlusOceanfrontVB

"Destination"

5
30/07/2016

My Husband and I travelled from Long Island, N.Y. to Va. Beach. We ended up making a mistake while driving, and coming into Va. an hour and a half later than planned.It was a Saturday,07/23/2016.We had not booked previously, hoping to just get a room anywhere for 2 nights and then head to N.C. Needless to say,@ 11pm we were frantically looking . We walked into Best Western and Cheryl and Dawn, not only gave us a room on the ocean, but, gave us a discount and one of them gave up their parking space right at the entrance!!! We were so reiieved and surprised! The accommadations were awesome and the view was breathtaking! And breakfast was delicious!! We will diffiently return!!!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Great! Here at the Best Western, we understand how stressful travelling can be and are glad that our staff could help start your vacation off right! It is our hope that you enjoyed your stay at our oceanfront hotel and that you were able to sleep easy in our clean, comfortable rooms with wonderful ocean views. Come back and see us again soon and follow us at: Facebook.com/BWPlusOceanfrontVB

"Good value in a central location"

4
30/07/2016

The property itself is showing its age, and the rooms, common areas, indoor pool, etc., could use a refresh and upgrade. However, the overall experience benefits from an absolutely outstanding staff at the front desk, housekeeping, maintenance and on-site restaurant. The family did have dinner there on our first night which was surprisingly several steps above a "hotel restaurant." Someone in the kitchen knows what they're doing.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Awesome! Thank you for choosing to stay with us recently and for your kind compliments about our hotel, specifically the Shoreline Grill. Our restaurant provides not only outstanding service and gorgeous views of the ocean but also delicious food. Our menu includes everything from sandwiches to steaks, seafood and pasta. It is our hope that you and your family come back and stay with us again in the future. Until then, like us at: Facebook.com/BWPlusOceanfrontVB

"Good Hotel for the price"

4
29/07/2016

This was a good hotel for the price at Virginia Beach. The staff were friendly, room was quiet, beds were comfortable, bathroom was clean, good breakfast, good location, nice view of the beach from the room.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We take pride in providing a memorable place for guests to relax and recharge and believe that our clean hotel, friendly staff and serene setting on the oceanfront allow our guests to do just that. It is our hope that you were able to spend some time taking in the wonderful ocean view from your private balcony during your stay. Please come back and see us again soon and like us at: Facebook.com/BWPlusOceanfrontVB

"Nice"

4
27/07/2016

We stayed in a double bed. The staff was really nice and it wasn't over crowded.. The swimming pool was never crowed . They have a breakfast buffet super good and it was never cold which is free. However I don't recommend eating dinner as it is expensive and not so good.. . Great location.. They do have a parking garage across the street.. I would stay here again.

"Awesome Stay"

4
27/07/2016

The best western was an awesome stay. The staff did a wonderful job. They made sure that we where comfortable and had everything we needed. they even provided us with a new pack and play for my son. The kids really loved breakfast. I loved they offered a indoor and out door pool. My only complaint would be that the bed was a bit too firm. However i am used to sleeping on a memory form mattress at home. Thank you house keeping for keeping our room sand free and fresh towls they where awesome also.

"Stay here"

5
27/07/2016

I really enjoyed the Best Western Oceanfront. The price, location, and staff really make this place a wonderful destination for a family vacation! I really like the room we had.. high up w/ a balcony.. loved going to sleep and waking up to the sounds of the ocean and the spectacular view. Our stay at Best Western Oceanfront was really great.. the staff especially Debbie at the front desk.. very nice and helpful! the people around the hotel were all very courteous. I cant wait to come back here again!! so much to do and see!

"Very good experience."

5
26/07/2016

Convenient location. Actually preferred the the annex rooms over the tower. Parking garage had easy access and pool was just 100 feet away. Good breakfast and received great service there from all and especially Evone who was very attentive to all the guest during breakfast. Room was clean even though not the the newest construction.

"Very good for the money spent"

4
26/07/2016

I was in the suites across the street from the ocean. Check in was confusing at first because there is no signage when you are attempting to park to locate the check in. I parked in an open space in front and walked into the main entrance. The customer svc reps can be sort of snooty depending on who is at the desk at the time. They have numbers on them depending on their service. Some say 10 and others say 8. One of them hesitated to check me in when I walked up to the counter even though I stood there waiting to ask a question regarding parking. She looked at her co-workers to see if they were busy first before calling me over. After receiving a parking pass I came in at 4 to check in for the suite. I was given a room without much explanation, even though the gentleman before me was given room choices and full explanations w/ out questions from the same cust. svc rep. The room was clean and spacious. My room was near the pool and there was no chlorine smell from the pool from inside of my room or near the pool, which was cleaned and tested often. I was there over the weekend and it was not noisy at all. Even with the people outside in the pool next to me. Breakfast is meh. The servers are very friendly. Evone is very welcoming and attentive to the visitors and the food areas. The breakfast area is clean, just the options are not great. Eggs, cereal, sausage, toast. Coffee is GREAT. I have been to worse so this is not bad for the price. IMO this hotel caters more to families, kids stay free, etc.

"Amazing"

5
26/07/2016

I enjoyed this hotel more than any I have ever visited. The decor was warm. The staff as well. We're checki g out of one hotel and checkingg back into this one.!!!!! Right on the beach and very close to the pier. The boardwalk is right there as well. Trust that you will not be disappointed at all.

"Summer fun"

4
25/07/2016

Wonderful during this stay! Many improvements have been made since our last visit!! Would recommend, especially to families with children...lobby is very clean and inviting, rooms were especially clean this time!

"Saving our family vaction!"

5
25/07/2016

The staff truly saved our family vacation from disaster! We had booked a room at another hotel which had roaches and we had to find another at 11pm. The Best Western had one room left and was totally booked for the next night. We took the open room and prayed for an opening the following day. The next morning I went to the front desk to be greeted by this wonderful warm smile. I explained our situation to Debbie and expected the worst, however she preceded to tell me about the cancellation they had just received which gave me the next night that our family needed. Thank you so much for helping us out Debbie. Debbie was amazing! She gave me info about renting items on the beach that would make our beach experience more enjoyable and even a list of prices, which was great! She also gave me some helpful hits about the area due to this being our first time at Virginia Beach. The room was great! They were very comfortable and clean. The house keepers were supper nice and helpful. It was great to be right on the beach and not over priced!! Everyone was so nice. I will always stay at this Hotel when visiting Virginia Beach. My family had a great trip even though it started a little ruff. You can't beat their service, comfort and hospitality ! We look forward to staying again!

"2 16 year grandsons vacation"

5
25/07/2016

Stayed across the street non ocean front... it was a great room n 2 queen beds n we had a queen air mattress that fit in the room n we still had room...clean n great A.C. free breakfast was delous...i will always stay here next trip to VA

"Summer Vacation Virginia Beach"

5
25/07/2016

The service was excellent! The staff members were caring and helpful. We had an awesome view of the ocean. We really had a great time!!!! The room was clean and comfortable for the three of us. We were able to adjust the room temperature.

"Clean and Friendly Staff"

5
24/07/2016

I stayed for four nights at this hotel. Everyone was so nice and the rooms were very clean. We enjoyed the continental breakfast every morning and the staff in the breakfast room made sure it was always clean and stocked with food. There was a worker there and her name was "Evone." She was such a hard worker and every morning had a smile on her face and greeted us with "Good Morning, how are you?" The front desk was very nice as well. One in particular, "Patrick W" was another staff member with a great smile and suggestions on what to do at night. He would always smile and say, "So, what's your plan tonight?" I really enjoyed our stay and have to give kudos to the housekeeping staff as well. Our room was always very clean and always stocked with towels. If I return to Virginia Beach I will be staying here again and will recommend it to anyone I know that will be traveling there as well. I was a little skeptical staying across the street instead of the main hotel but I was pleasantly surprised how nice the rooms were even though they were not oceanfront.

"Another great vacation in VA Beach!"

5
23/07/2016

Really like this hotel. Perfect and safe location with spacious, clean room overlooking the boardwalk and ocean. We watched the dolphins from our balcony. Beach is a few steps away which was perfect for my grandsons. They also enjoyed the 2 pools (outside and indoor). Shoreline Grille (hotel restaurant) has good food with reasonable prices. The daily breakfast included in room price is very good with many selections. Go early before the crowd rushes in around 8:00a. Hotel staff are friendly and helpful. Parking fills up fast, so park your car and leave it. You really don't need it during your stay because you can walk to so many places. We stayed here last year and can't wait to visit again next year!

"Summertime trip"

1
23/07/2016

We went to Virginia Beach for 4 days and it was the best. We were having so much fun that we actually forgot to check out when we were suppose to! Swam so much our fingers got pruney. Love the board walk.

"Staff"

5
23/07/2016

We had the best stay TWICE!!! June was so GREAT we came back for a week in July!! Debbie at the front desk was OUTSTANDING!!! And the cleaning staff...Miss. Rhonda, Miss Shawna & Bojana went out of their way for us!!! Also to Miss. Tammy in the restaurant!! SHE'S the best manager!!! Very friendly and personable!!! And to Kiwi Bob??Fantastic young man!!!Special SHOUT OUT to Miss . Debbie & Miss. Rhonda for the ABOVE AND BEYOND FAMILY ATMOSPHERE feeling they gave my family!!! By far the very BEST HOTEL WE HAVE EVER BEEN TO!! Thanks to your very special & LOVED STAFF/FAMILY!!! Thanks to the Owner/ Manager of this hotel!!! HE WAS ON TOP IF THINGS and sure knows how to pick a staff...& Family?? Carol & Joseph Delauter & Lexxi Thurmont, MD

"Best Western"

4
21/07/2016

Service was good, room was nice, parking was terrible. Price was not what I was quoted when I book the rooms. I was charged $24 more per night, however, I did not catch the difference until I checked in. Internet was almost non-usable. It would kick you off almost as soon as you got on it.

"very nice place to stay"

5
20/07/2016

This hotels location is roughly in the middle of the boardwalk of Virginia Beach. Beautiful clean beach with easy access to our hotel. We enjoyed an ocean view from our private balcony. Our room was very clean and quite from the bed to the bathroom no complaints. The staff here are very polite, helpful and professional. the lobby and the entire hotel is clean.

"It's a room...."

3
18/07/2016

We got a deal of $250 per night. We went only to find out that our room was in the property across the street. Eh. Pretty average by that I mean average nothing great. Nice staff but be warned that this is a beach property, food is not that great and parking is a premium.

"Staff/Management Cared Well for Us!"

5
18/07/2016

(Appreciated Elijah)who I believe was a manager went of his way to fix the mix up on our room reservation that was made 5 months prior. He was able to put us in a much better quality room as the one we originally had requested had been filled. He was very respectful and did all that he could to make things right for my family and I. I appreciate that kind of service at the Best Western, Thanks to Elijah and a quality crew of staff We will be booking Summer number four, 2017 with Best Western Plus, VA Beach. :) Appreciate all the staff and quality of service at the VA Beach Best Western Plus Hotel, From management to the room cleaning crew they do a fantastic job. Thankyou Best Western for exceeding my expectations! :)

"LOVE THIS PLACE"

5
18/07/2016

7th year in a row for my daughter and me. as always great staff clean room and facilities. great location in the middle of the boardwalk. in 7 years only had 1 mishap back 4 years ago since no issues. for this reason and others is why my daughter and I will continue to return to the establishment

"Beach front hotel right on the boardwalk"

4
17/07/2016

My husband and I stayed at the Best Western Oceanfront hotel over the 4th of July weekend. When we first got there we didn't realize that the room we booked was actually in another building across the street from the main hotel. The staff at the front desk was helpful and friendly and they were able to move us to the main building for an extra fee. The room was clean and the bed comfortable however the bathroom was very small and there was paint peeling off the walls. And that's really my only complaint about this hotel - it's just not in a great shape. There is some cracking and paint peeling on the walls, it just needs to be fixed up in a few places. The free breakfast was very convenient in the morning but make sure to get there early as the food tends to run out by 9:30am. Overall we had a great time. You really can't beat the location. We could walk from our room and be right on the beach and the boardwalk. If you want chairs and umbrellas for the beach you can rent them for about $40 per day at one of many locations along the beach. There are many places to go out to eat along the boardwalk, anything from sushi to pizza to seafood buffet. The restaurant in the hotel was decent and offered a good quick bite for a lunch right on the beach.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for staying with us over the 4th of July holiday weekend and for providing such detailed feedback about your stay with us as it will surely be helpful for future guests. It is comforting to know that you found our breakfast to be convenient. We hope that in addition to heading to the beach, you were able to enjoy our complimentary Wi-Fi, indoor and outdoor pools and amazing views provided by your private balcony. Please keep in touch with us at: Facebook.com/BWPlusOceanfrontVB Hope to see you soon!

"Family Vacation"

4
15/07/2016

The hotel staff was friendly and helpful. The rooms were clean and comfortable, however, the door leading to the balcony needs to be replaced, during a rain storm, the carpet became soaked. The breakfast buffet was very good, with a wide variety to choose from. My family enjoyed the food at the restaurant, it was prepared well and I found it better than the Neptune's Restaurant a block away. KUDOS to the restaurant staff. Well done!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for choosing to stay with us and for providing such valuable feedback about your stay with us. Our Shoreline Grill provides delicious food, great service and ocean views making it the perfect place to wind down after a day on the beach! We'll be sure to pass along your compliments to our team. It is our hope you come back and see us again soon and follow us at: Facebook.com/BWPlusOceanfrontVB

"Plus"

3
15/07/2016

Since 2009 I go to Best western ocean front hotels in Virginia Beach. In 2016 visit, the beads were a bit smaller; there were v load noises once anybody opens the balcony sliding doors. Once I booked myself two rooms, the recipients told me I'm eligible for one free night by redeeming my points but I have a surprise that I could not redeem it this visit!!!. I guess overall I did not have fun as it used to be last years!!! Thanks

"GREAT VIEW BUT NOT SO GOOD ON OTHER THINGS"

3
14/07/2016

The view was amazing! The front desk staff was awesome and very helpful BUT all the vending machines on every floor were empty of all liquids and it was 100 degrees out. Even asking to have them filled they never were. I asked the maid to clean the room and she never vacuumed or wiped the surfaces off. She gave us fresh towels and made the bed that was it.

"Great people!"

3
13/07/2016

I was delighted with the friendliness and helpful personnel -- Jo (housekeeping), and front desk folks Patrick, Jon and Eli! I had mixed feelings about the facility. The oceanfront rooms were small, and the beds really small for sharing. At times the common areas were not pristine, and the breakfast staff seemed stressed out (as I would be under the circumstances!) But the location was great and breakfast was free.

"Excellent Stay"

5
12/07/2016

From the very beginning the staff at the hotel was very friendly and helpful in every way. Great location right on the beach. Only wish the weather could have been a little cooler (in the 90s). Will definitely stay here in the future.

""An awesome 4th""

4
11/07/2016

I spent 3 nights at the hotel. The location was perfect with a beautiful view of the ocean. We could see the dolphins from our balcony. We also enjoyed the fireworks from the balcony. The free breakfast was very nice. The staff was very helpful and friendly,especially Matilda (I think that's her name). She's the parking lot attendant. We went out on July 4th for a boat tour and not thinking that it was the 4th and not thinking about our parking spot, when we got back there were no spots anywhere. We stopped and told matilda, she first said we'd have to park in the ally. She knew by looking at my face that I wasn't going to park my new car in an alley. She said wait a minute, she went inside and then came back out and said follow me. She directed us to the front of the hotel and my new car was parked there all night. Thank you so much Matilda. You're the greatest. The room was clean,but small. The bathroom was very small and the shower curtain rod needed to be replaced. The fan in the bathroom was making a terrible noise, but other than that I have no complaints. I would recommend this hotel to friends and family. I will be staying at the Best Western Oceanfront hotel my next visit to va beach.

"Enjoyed our stay."

5
11/07/2016

Rooms were great. Staff was amazing. Every time we saw anyone from the hotel, they were friendly, asked how are stay is going and did we need anything. Plan on coming back because our experience was really good.

"Guess what! My last review, wouldn't stay here again, well I ate those words! Yes, come and stay here!"

4
11/07/2016

My first review a couple of years ago, my title " Wouldn't stay here again", well I've eaten those words. My sister is dying of stage 4 colon cancer and she is making memories so she booked this place again. She had planned for us to go too a concert there in VA Beach. Concert was AWESOME! Back to the Best Western, we stayed in room 518! Nice room, mini refrigerator, coffee pot & coffee, hair dryer, ironing board & iron - - - who uses these anymore?, and oceanfront. Our room was clean and all staff were very attentive to any needs we may have had. Outdoor pool was nice and located across the street. We ate in the Restaurant in the hotel for breakfast and had dinner there twice. Breakfast was okay! Dinner both evenings was spot on! Indoor pool still looks cloudy! Overall experience this time was GOOD!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We appreciate you giving our hotel another chance and are happy to see you did not regret it, especially for such an important stay! Our restaurant, the Shoreline Grill, is a great venue for dinner as it provides not only delicious food but also wonderful views. We are glad you enjoyed your time here at the beach and it is our hope you will come back and see us again. Please stay in touch with us at: Facebook.com/BWPlusOceanfrontVB

"Great Stay"

5
10/07/2016

My family really enjoyed their stay. I definitely would recommend this hotel. It was in a great location. We had an excellent view of the beach. The rooms was very clean and housekeeping was excellent. We plan on reserving rooms for next year vacation.

"Great view but don't expect much more"

3
10/07/2016

The view from our room was amazing! Front desk was great at check in. The vending machines on every floor emptied out the first night we were there. Even after asking to have them filled they never were. Parking is very limited. I asked the maid to take care of our room and she never vacuumed it or cleaned the surfaces.

"Best value in Virginia Beach"

4
09/07/2016

We stayed at BW oceanfront for 3 Nights end of June 2016. Our room was clean, well appointed, fridge safe, had a great ocean view. Hotel was centrally located on Boardwalk. Free breakfast was average hotel food. Debbie at the front desk was very accommodating, got us in our room early because a thunderstorm was coming. Felicia at the concierge desk recommended some really good restaurants. Price for paid for This hotel was a real value compared to other properties. Only drawback was our room was on the small side. We had a king room on the 6th floor. But the view was great.

"Clean & Polite"

4
07/07/2016

This was my first stay at a Best Western Plus. The hotel staff were very courteous and extremely helpful. The check-in process was a breeze. The bar staff was friendly and made you feel at home. The complementary breakfast was fresh and tasty. Hot and cold items were offered. However you were not allowed to take it to your room. Would definitely use this hotel again.

"Couldn't Ask More out of an oceanfront hotel when on a budget."

5
06/07/2016

I spent 5 nights in the Best Western Plus Oceanfront Virginia Beach, and I couldn't be happier to have chosen the hotel. First off, compared to other hotels with an oceanfront view the hotel was right in my wheelhouse for price range. The staff was extremely pleasant upon check in, and the concierge was helpful finding deals for dining around, (although most coupons were already in the Monster Coupon Book). They allowed us to choose which room we preferred based on available options. The room was clean, and had the basic needs met. If you are looking for a 5 star bathroom with a Jacuzzi, sorry this isn't your hotel. -The bathroom was small, but had enough room to do your business and shower. I wasn't there for the bathroom anyway. -The king size bed was comfortable, although all of the pillows weren't necessary. -The balcony was what you'd expect. A great view of the ocean, and a PERFECT view for 4th of July fireworks. The chairs are cheapish plastic and metal, but again, I wasn't expecting high quality chairs. -The mini-fridge can be manipulated to fit pizza boxes, soda cans, wins bottles, and had a freezer for ice cream. -HD tv (even though I wasn't there for the TV) The cleaning staff was very nice, and cleaned thoroughly. The maintenance staff was helpful as well, as my girlfriend accidentally jammed the lock on the door to the balcony, so it would not open. They fixed the door promptly, and were kind about it. Lastly, the breakfast was more than just cereal and milk. Every day they had a hot breakfast with eggs, sausage, and an option of French toast or waffles, and separate areas with lots of food. For what I expected with the price, the hotel was fantastic. I will definitely stay here again. If you are concerned with your budget and just having a comfortable place to stay rather than 5 star everything, I highly recommend. Based on what I expected, and what I got, I give them 5 stars.

"Fourth of July. Best Western Ocean Front Plus."

5
06/07/2016

This hotel was very affordable. Great spot on the beach and had excellent views of the brilliant fireworks. Incredible. Great breakfast. Two pools. Right in the middle of all the action. Loved it. We would stay there anytime. Just a nice family friendly place to be. There are events on Atlantic Ave every evening, musicians playing all over the place and tons of stuff to do. Just nice to listen to the ocean from your balcony while some street musician serenades the boardwalk with his trombone, saxaphone or guitar. Great place to be. Wish I lived there.

"Great Stay"

5
05/07/2016

Best Western Plus was a great location, excellent staff and a hearty breakfast. Add on top a great lounge/restaurant. Go see Tammy and Reef! :) The pools (one located indoor, and one across the street) were clean and provided towels. The staff was very friendly and eager to greet us each time we walked in the front door.

"Wonderful Experience!!"

5
03/07/2016

The hotel is beautiful and worth the great price! The staff is extremely caring and do whatever to accommodate. Jon (I think that's how it's spelled) went above and beyond to help me and my family out. He made sure we were comfortable and for the room we wanted. Even on a busy holiday weekend!!Thanks Jon and Best Western!!!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Great! We are glad to hear you had a 'wonderful experience' during your stay with us. Our goal is to provide great service, a comfortable spacious room and great amenities to keep the entire family entertained and it appears we have succeeded. We are sure your kids enjoyed our indoor & outdoor pools and easy access to our beach area. It is our hope you will be back to visit and that you will keep in touch at: Facebook.com/BWPlusOceanfrontVB

"Surprised by the excellent service and food"

5
03/07/2016

I have stayed at many hotels on vacation, including 5 others in Virginia Beach. This was the best experience as far as food variety for breakfast (which was free) and a very good supper, both taste wise and price wise. Service by the entire staff was rated a 100 out of 100. I can not think of anything to complain about in our 6 night stay. Very nice place and right on the beach.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Awesome! Seeing reviews like yours makes our efforts worth it! We pride ourselves on providing our guests with wonderful service, a clean, comfortable hotel and plenty of amenities all at an affordable price. It is our hope that you will be back to enjoy more fun in the sun! Please keep in touch at: Facebook.com/BWPlusOceanfrontVB

"Just what what we needed"

5
02/07/2016

All staff extremely friendly and helpful. I booked through Priceline and although I thought a beach front room was reserved, it was not. Front desk gave me a free upgrade. This hotel is approximately in the middle of the beach front, making all activities within walking distance. Not in the hub of tourist activities, but that is what we wanted. Just needed quiet time on the beach with my family. Room was clean. Softest towels I have ever used in a hotel. They have an indoor pool and an outside pool.across the street. We have no complaints about the parking. We would book at this hotel again if we return to Virginia Beach. It has available laundry room on second floor. Only complaint is that ice machines are not on every floor, but has elevators so this only a very minor inconvenience.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
It was our pleasure having you stay here at the Best Western Plus! We are thrilled to hear your stay with us was 'just what you needed' and that you enjoyed our clean comfortable rooms and soft towels. We hope you will stay with us the next time you are in the Virginia Beach area. Please stay in touch at: Facebook.com/BWPlusOceanfrontVB

"Friendly and kid friendly"

5
01/07/2016

We had a great experience here from the woman who took our reservation to the check-in staff to the cleaning staff. The room was clean and didn't smell "beachy." It's a good location for families with small children. A bit outside the nightclub scene and close to the beach playground sets. We'll stay here again. Good breakfast!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We appreciate you staying with us and your valuable feedback. Our location here on the Virginia Beach boardwalk is certainly in a great centralized setting to enjoy everything that the area has to offer. Thank you for choosing us! We hope you will follow us at: Facebook.com/BWPlusOceanfrontVB

"great staff!!!"

5
30/06/2016

I stayed at the BW Plus for vacation. Dawn and Patrick at the Front Desk were exceptional. Their customer service was excellent, they were friendly, and did everything to help my stay there at the hotel be as comfortable as possible. Antoine in maintenance was also very helpful and kind. He was more than willing to assist me with my room key.

"Great location, friendly staff, nice experience"

5
30/06/2016

Nice clean place but gently worn and dated hotel. Not a luxurious or gourmet place but perfect for families. Simply, clean and safe...and fun. Everything you need is here and the continental breakfast is more than continental because they serve hot items every day too. I would easily come back here again, esp with the kids.

"Great ocean views & friendly, helpful & professional service"

4
30/06/2016

This hotel is really well located for ocean views and surrounding restaurants. Our room was small but nice with the added bonus of a balcony. We were checked in by Elijah who was great - welcoming, helpful and professional amidst a busy checking in time.

"Helpful staff, great breakfast, great location"

4
29/06/2016

This hotel is an older building, and could use some updates, but we really enjoyed our stay. Front desk was very accommodating after some confusion with Priceline. There's definitely some confusion considering the area is called "Virginia Beach Oceanfront" when booking with a third party like Priceline. This hotel has a non-oceanfront building across the street, which Priceline still considers "oceanfront" which it clearly is not. Elijah was very helpful and allowed us to change our reservation (with a nightly upcharge) to an oceanfront room on the 8th floor. View was wonderful...sat on the balcony drinking coffee and watching dozens of dolphins swim along the coast. Location of the hotel is perfect. Just a short walk to restaurants, gift shops (kids loved that Forbes candy store was right across the street) and to Neptune's Park. One of the best complimentary continental breakfasts we've had. Room was clean. Indoor pool was nice for the kids when it rained. Sidenote: stumbled across Farm Fresh Market just up the road. They steamed some shrimp and crab legs for us while we shopped, and we took them back to our room for dinner one night. Wish we'd done it more than once...best crab legs I've had! So good!!!

"Excellent Service"

5
27/06/2016

Dawn at the front desk was very helpful with a problem we had at check-in. We talked to her all week when she was there and she is very nice and always has a smile. This hotel is very affordable and very clean. Our stay was great!

"Just arrived..."

2
26/06/2016

The parking lot in front of hotel is limited, had to park across the street. The hotel staff greeted us and got us checked in quickly. The rooms are just okay. View from balcony is nice. However, the hotel restaurant is not recommended. The service was horrible. It was dirty and no one would wait on us--several people walked by us, but not one even acknowledged us. We finally had to leave and take our business down the street. We were told by a near by customer that we were not the first ones to get up and leave.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
While we are happy to see you enjoyed your room, it is disappointing to see your stay with us was less than perfect. Please accept our apologies for the lack of service received at our hotel restaurant. This is unacceptable and will be addressed immediately. Thank you for staying with us and for taking the time to provide feedback about your experience.

"Dad's Funeral"

3
23/06/2016

We stayed at this location because we got a great rate. The room was huge, but the space between the beds and walls was very limited and it would have been better to just have a king size bed and a sofa. The tv was a 27" and was at least 25' from the beds making it difficult to see. The bathtub needs upgrading especially the shower. There was a great whirlpool tub in the room which overlooked the beach and there was a balcony as well. A free breakfast came with the room and it was not bad. Parking was scarce with a parking garage across the street with minimal lighting at night. The staff was nice, but in some cases did not know how the hotel ran especially when it came to laundry. Overall it was a good stay.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for choosing to stay with us recently and for providing such valuable feedback about your stay with us. It is pleasing to see that you enjoyed your private balcony, ocean views and complimentary hot breakfast buffet. Please accept our condolences.

"Fantastic accomodations and staff"

5
22/06/2016

Our family of four vacationed here at the oceanside location. Room was very nice with beautiful view of ocean. Housekeeping did a good job too. Being right on the beach was worth every penny. Cost was reasonable for location and staff was friendly and helpful. We want to give special thanks to Eli at the front desk. We had some trouble with our expedia reservation and he resolved our issue and eased our anxiety over the issue. I hope his employers realize how great he is!! We will be back! Thank you- Argraves family

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We are pleased to hear that our wonderful staff could help make your vacation more enjoyable and will be sure to pass along the compliments! Being steps away from the beach is not only pleasurable but convenient. If someone wants to run back to the room for a snack or to take a rest, they can do so easily. Thank you for choosing to spend your vacation with us and we look forward to seeing you soon! Until then, like us at: Facebook.com/BWPlusOceanfrontVB

"Way to spend a 50th birthday!"

5
22/06/2016

I booked this room on the oceanfront in anticipation to see the sun rise on the ocean at the start of my 50th birthday! I enjoyed everything about it, from the privacy of the room and balcony, the indoor pool, the proximity to the boardwalk and attractions, and the service overall. I would definitely stay here again in the future.

"Clean hotel on the beach "

5
20/06/2016

We had a great stay on a very busy weekend on the beach during the Sand Soccer tournament and the Norfolk Harborfest. We stayed in the annexed portion of the hotel across the street by the pool. The room was clean and the beds were comfortable. It was pretty quiet even with kids playing outside in the pool. Breakfast was provided and was better than at other hotels in this price range. There is parking available which is fantastic since parking is scarce in that area in the summer. I would definitely stay here again

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
You picked an awesome weekend to visit Hampton Roads; both the sand soccer tournament and Harborfest are great fun for people of all ages! It is pleasing to hear you found your room to be clean, comfortable and quiet as that is important when staying in a busy area during the summer! We look forward to seeing you next time and hope you will keep in touch at: Facebook.com/BWPlusOceanfrontVB

"Perfect for families"

5
19/06/2016

This hotel is great for families! The rooms are small but who goes to the beach for a big hotel room?! The room was clean, the beds were comfy, the shower had great water pressure, it was everything we needed in a hotel room. It was perfect for my family of 4. We stayed on the 7th floor which had awesome views! The breakfast offered a lot of variety which is good for picky breakfast eaters. The hotel is close to some of the nicer shops and restaurants and Neptune park. We did not use the outdoor pool (across the road) but it looked nice. The indoor pool appeared clean and was a great alternative for my toddler who needed a break from the sun. The only annoyance was the concierge staff who tried selling us some vacation package when we stopped to ask for directions to a restaurant. Otherwise, friendly and accommodating staff (front desk, breakfast & housekeeping). We will definitely be returning to this hotel for future vacations.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for staying with us recently and for providing such wonderful feedback about your time with us. It is our hope that you and your family were able to stop by our arcade room and grab some ice cream at our ice cream shop before walking on the boardwalk. We look forward to seeing you again soon! Please like us at: Facebook.com/BWPlusOceanfrontVB

"Very nice stay"

4
17/06/2016

Stayed 3 nights at this hotel. Reasonable price. The room = what you've paid for. Which means small and a little bit running down. But it's very clean. Friendly staffs. Good breakfast. Beach is right outside the door. Gorgeous view from deck (worth the extra money). There's additional parking cross street with shade, which is very nice. Kids go out playing on beach a few times during the day. Come back take shows and nap, then go out again. Supper convenient.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We believe our hotel is perfect for a family beach vacation. Because it is so close to the ocean, guests can easily walk back for a nap or snack as each room includes a mini fridge and microwave. In addition, our hotel has an indoor and outdoor pool, ice cream stop and arcade room. Thank you for choosing to stay with us and we hope you will like us at: Facebook.com/BWPlusOceanfrontVB

"Great Hotel"

5
16/06/2016

Convenient to beach and great location. Clean. The reason why we chose this hotel is there are no pets allowed. I liked that we were able to chose the bed size also. Restaurants are within walking distance.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
It is pleasing to know that you found our hotel location to be convenient. Local shops and restaurants are just a short walk away. We like to allow our guests to customize their stays with us and do so by providing building and bed choices. Thank you for choosing us and we hope you will come back to see us and like us at: Facebook.com/BWPlusOceanfrontVB

"Best Value"

5
14/06/2016

Great clean hotel with decent hot breakfast. Not one complaint. Room was clean and bathroom was clean every day and stocked with nice brand name soaps. Bed is on the firm side with nice pillows though. The heated pool was awesome with jets and the small game room was nice for my son. Best part was the ocean front on top floor and got to watch the ships go by at day/night.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for staying with us and for providing such great feedback about your time with us. We are thrilled to hear you enjoyed our clean hotel, complimentary hot breakfast buffet, indoor pool and arcade room and agree that the views provided by the private balconies are hard to beat. It is our hope you come back to see us again soon. Until then, follow us at: Facebook.com/BWPlusOceanfrontVB

"Understanding hotel"

5
14/06/2016

We stayed in this hotel, intending to include our daughter and son in law, who is in the Navy. Due to job related circumstances beyond his control, they were unable to join us. Bookings.com would not refund our second room, but this hotel understood our circumstances and refunded the amount. Service was beyond reproach, considering that the hotel was also hosting beach soccer teams for a tournament that weekend. Highly recommend this location for their service!

"Thanks to Amanda's great customer services"

5
13/06/2016

Thanks to Amanda's great customer services, She was a very polite and welcoming front desk young lady. I really enjoyed the breakfast and it was right next to the ocean. I will like to stay at this property again before the summer ends

"Clean hotel, nice staff"

4
13/06/2016

My family stayed at this hotel for the weekend. It is a clean hotel with nice staff. Rooms are small and could use some renovations but since we spent very little time in the room it wasn't a big deal. If you plan to spend most of your time on the beach or out and about this hotel will do. If you are used to hotel rooms with more space or more luxury this hotel will disappoint you.

"Beach Road Trip!"

5
11/06/2016

Best Western plus is a wonderful hotel our son is in a power wheelchair our room was wonderful roll in shower 2 queen beds jacuzzi tub private balcony with a beautiful view of the boardwalk n ocean very spacious are room was perfect for our family maura at the front desk was absolutely wonderful and very helpful all the staff treated us great the food at the seaside grill was very good i cant say enough about what a wonderful experience we had we will definitely go back!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for choosing to stay with us and for providing feedback about your time with us. It is especially pleasing to know that our guest room mobility accessible features were adequate for your son during your time with us! We are so pleased you enjoyed our hotel location, wonderful views from your private balcony and received superior service. Can't wait to see you again soon! Until then, keep up with what is going on by liking us at: Facebook.com/BWPlusOceanfrontVB

"Mr M found everything excellent"

5
11/06/2016

Great staff, great location, reasonable price, parking was easy, great breakfast, great view. The front desk ladies were extremely accommodating and helpful. Room 520 was clean and comfortable. We would definitely go back.

"Not sure how the TA rating is so high"

2
10/06/2016

I am stumped as to the higj ratings. This being my first Best Wastern, I can only surmise that expectations are set very low and then you're pleased when it's not that bad. First day, room balcony full of poop, door not flush - can see light into hall to an extent that makes me worry what I'll hear tonight. Room very worn down. Carpet dirty and stained. Wishing I had booked another hotel. On the plus side, the room rate was a decent for a fully booked beach weekend.

"Clean and Comfortable"

4
09/06/2016

I stayed in the building across the street from the main hotel. The suite was large and comfortable. The bed was comfortable and everything was clean and in working order. The breakfast was acceptable considering the number of people they were serving every morning. I will stay here again.

"Excellent Hotel!"

5
07/06/2016

Best Western Plus VA Beach is a great hotel in a fantastic location! The staff is friendly and goes out to their way to make your stay is enjoyable and exceeds your expectations in every way! Don't hesitate to book this hotel for either business or leisure, you'll be very glad you did!

"we had a very relaxing trip and everyone was quite friendly."

5
05/06/2016

the hotel was an older one but very clean. The food was good and the staff was very helpful. It was in a good location close to all the fun! I would go again and I would recommend it to my friends. We stayed 3 nights and had great weather. If the weather was not sunny I think we would have found something to do as there is fun for any weather!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Cleanliness and superior service are extremely important to us and it is pleasing to hear you found that to be evident during your 3-night stay with us. Our hotel location is perfect as it is not only just steps from the beach but also on the boardwalk and minutes from local restaurants, shops and live entertainment! Thank you for choosing us and we hope to see you again in the future when the weather is a bit more cooperative for you! Feel free to also keep in touch at: Facebook.com/BWPlusOceanfrontVB

"Nice Property, Friendly Staff"

5
05/06/2016

My husband and two children stayed here we were pleased to be right on the beach and to be able to enjoy a nice free breakfast every morning We also enjoyed the nice accommodating staff and the indoor pool

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for choosing to stay with us at our oceanfront hotel! We are so happy you were able to take advantage of being just steps away from the sand. Each of our rooms have a mini-fridge which is convenient to keep snacks and cold drinks for the beach. Please come visit again soon and like us at: Facebook.com/BWPlusOceanfrontVB

"Patriotic Festival Weekend "

4
04/06/2016

Room was very clean, bathroom kind of small. Front Desk Personnel were great. Concierge was actually person that worked for timeshare booking firm. Very nice but tried send us on a 90 min tour. View was awesome. Free breakfast was what you expect when the use the term "free" had great weekend. Btw bed was Very confortable.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We are pleased to hear that you had a 'great weekend' with us and that you found our beds to be comfortable! Each oceanfront room has a private balcony from which our guests can take in the sights and sounds of the ocean. Please come visit again the next time you are in the area and feel free to follow us at: Facebook.com/BWPlusOceanfrontVB

"Love our stay"

5
31/05/2016

We totally enjoyed our stay. We left saying what a great hotel that was. We looked at other hotels in the area but for the price- we got the most amenities. It was nice to be right on the boardwalk but you didnt feel bothered by the noise of people walking by. We will stay there again

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for choosing to stay with us recently! We are pleased to hear that our boardwalk location provided convenience while still providing a quiet, cozy place to lay your head. Our hotel provides wonderful amenities such as a complimentary hot breakfast buffet, indoor and outdoor pools, fitness room, ice cream shop, and complimentary Wi-Fi, to name a few. It is our hope we see you again in the near future. Until then like us at: Facebook.com/BWPlusOceanfrontVB

"Best vacation ever"

5
31/05/2016

We stayed here over Memorial Day weekend 2016. Staff was friendly and efficient. Check-In and Check-out were hassle free! Rooms were clean with a beautiful view of the ocean. You never have to move your car because they have an excellent restaurant right in the hotel and a souvenir shop accross the street. Literally steps from the sand! LOVE this place. Hope to be back soon!!!

"Another pleasurable stay for the Andersons"

4
31/05/2016

This was our second time staying here. The lodging & services are great. Would have given this the highest rating if the hotel had a pool and hot tub. We enjoy the ocean, walking the board walk & the very friendly staff. Especially Evone (Bebon). She is very friendly & helpful to everyone having breakfast. She is a delight to be around. Looking forward to seeing her next year when we visit.

"Restaurant is the best"

5
30/05/2016

We always stay at the Best Western 2809 Atlantic. One evening we decided to eat at the outside restaurant! What a great surprise. We had a few cold drinks and appetizers. The portions were HUGE. The only problem is we had to leave the next day and will have to wait until our next vacation to eat there again!

"Fantastic stay"

5
29/05/2016

Fantastic stay, home away from home. Very friendly and attentive to our needs. Betty was amazing!! She was very sweet and took care of our needs in a timely manner. Carter was amazing and helped us with our room. When we had an issue he was there to help.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Your perfect review score is truly flattering and we are delighted to know you had such a fantastic time with us here at the oceanfront. Yes, our staff is tremendous at delivering quality service to all customers. We'll be sure to share your feedback with Betty and Carter and do appreciate you mentioning them in your comments. Please return back to see us again, and until then, keep in touch at: Facebook.com/BWPlusOceanfrontVB

"Maura and Patrick"

5
29/05/2016

I want to give a biggg shout out to Patrick and Maura. We originally planned to stay at another hotel but when we got to our paid room...everything that we requested was not in place not even the pool to include AAA discounts. I'm livid because I drove 5 hours and it is memorial day weekend..everything was booked...so best western plus had everything we needed for the weekend and more and also at a better price...Patrick and Maura at the front desk were so very nice and really showed us great hospitality..we will be staying again.

"Clean, close"

4
29/05/2016

I was in town for a wedding and family lived 3 blocks away. The beach is beautiful from any level of the hotel but I did not do any beach activities but the place was always busy. Will go again when I have time for real leisure

"Nice stay!"

5
27/05/2016

Thanks for a great hotel in Virginia Beach. We really enjoined the good and clean room, the pool and it was so close to the beach. The breakfast was the best one ever, thanks! Nice staff everywhere. Clean areas. Will stay here next time in VB! ??

"Amazing views with awesome rate!"

5
26/05/2016

I did a lot of research before staying here. The reviews left by others were spot on. This is a very nice place! I didn't want to sink a bunch of money into a hotel, I would rather spend my money on activities and other things. This hotel may not be the most high end of motels but it is very clean and right on the beach with breath taking views. I can't say enough about how we were treated here. Everyone has been so nice and helpful especially Patrick at the front desk. He is the most down to earth most informative person that has helped us and laughed with us every evening. This place and people are an absolute 10+. I would recommend anyone to stay here.

"What a great Experience"

5
26/05/2016

I booked this hotel through expedia because I had a bad experience at another hotel and had to leave it was the worse. When I arrived at the bestwestern I walked in to a fight about who was going to wait on me fst ( Ithought That was so amazing) Patrick at the front desk asked why we were here and when I said it was my Birthday he imediately asked his supervisor Dawn if he could upgrade me to oceanfront because I was across the street( luckily they had openings ) They made me feel so special on my day and everytime I saw Patrick or Dawn they spoke and asked how I was doing and if I was enjoying myself . They were very proffeassional and I cant wait to return to my new family at bestwestern

"Great stay!"

5
24/05/2016

I've stayed at this hotel twice. This is a great oceanfront location for a great price. We stayed on the top floor (8) and had a great view this time. The breakfast was good and the dining area faces the ocean. Patrick checked us in at the front desk and was extremely nice throughout our stay. If we passed the desk, he always asked if everything was going well during our stay. Nice and clean! I definitely recommend this hotel and will be a return customer again and again.

"Crappy hotel in a great location"

1
24/05/2016

I was disappointed the second I walked into the lobby. The front desk agents were not welcoming, especially the one who checked me in. The lobby looked old and not well maintained, the room is worn-out and had a very bad smell coming all the way from the hallway. If they don't have the money for a renovation, they should at least change the carpets. Breakfast was disgusting. We only ate there once and the next morning we decided to go out to eat. Breakfast attendants did not look happy to be there! In general, I think the entire hotel staff is unhappy and it reflects in the way they treat their guests. The only good thing about this hotel is the location and the view. It is not worth the price I paid!!!!

"Great price for ocean front!"

4
23/05/2016

With most ocean front hotels charging double of BW, we thought we'd give this hotel a try based on the reviews. We stayed in room 518 and had a great view of the ocean. The rooms were basic but comfortable. No hair dryer and super cheap toiletries for those of you considering using what the hotel offers. Beds were comfortable, lots of pillows, temp control was fine. We did not use the indoor pool but families should note that the outdoor pool is across the street. Breakfast was disappointing but no one should expect gourmet meals from a budget hotel. Parking is sparse but there is free garage parking across the street that takes 2 minutes. Great customer service and friendly employees. Location is worth 4 stars alone-convenient to Neptune park and great shops & restaurants. I would definitely stay here again.

"Not a great stay"

2
23/05/2016

This hotel was no up to Best Western standards in our opinion.. The rooms are very small, water pressure wasn't great. No Cable service 2 out of the three nights. Staff didn't seem to care. We only stayed there because we stayed there when our daughter graduated HS so took her back when she graduated with her masters. We were not very happy and will not be going back to this Best Western

"Best Western Plus"

5
21/05/2016

The front desk service made us loyal customers to Best Western. My wife booked through Priceline.., HUGE MISTAKE. They corrected the problem with great care and compassion. Thank you Colin, Shay and Mike.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We are so pleased that stayed with us recently and that we could remedy the reservation issue you encountered when booking online. It is our hope that you were able to take advantage of some of our hotel amenities during your stay such as complimentary Wi-Fi, hot breakfast buffet and indoor heated pool. Please come back and follow us at: Facebook.com/BWPlusOceanfrontVB

"Review"

4
19/05/2016

The room was a little small for two double beds. One of the beds was too close to the heating system which made it uncomfortable to sleep. Everything else about the room and hotel was excellent, very clean, friendly staff and a very good breakfast.

"Great view"

5
19/05/2016

this is a great value hotel if you want an ocean view - the hotel is located near everything you could want & the staff is very nice & accommodating plus free breakfast!! The only negative is the hotel outdoor pool is across the street on the road - they do have an indoor pool in the main hotel though

"Loved it!!"

5
18/05/2016

Great hotel. Staff is knowledgeable, friendly and very helpful. Room was clean with lots of fluffy towels. Breakfast had lots of choices and very tasty. The hotel's restaurant staff was also great. Would definitely stay here again when in Virginia Beach!!

"Thank you"

5
17/05/2016

Had a wonderful vacation. Room was always clean.Very friendly staff, knowledgeable of the area. Will definitely refer friend friend's and coworkers to this location. Our view was divine, the kids were never bored or inside the room very much for that matter.

"Nice stay once again in VA Beach"

4
17/05/2016

Have enjoyed our stay at the Best Western Plus twice now. Very friendly staff. So kind and helpful. Always speak to you in the hallways and around the hotel. Rates were great! Loved the ocean front room and the private balcony. Woke up to a brign and beautiful sun each morning! Didn't seem to have a working fan in our bathroom or the bathroom for our other room. Have suggested the hotel look into it.

"Stay somewhere else"

2
17/05/2016

Disappointed in the lack of cleanliness of the room! Night stand had visible sticky substances on it. Dust balls accumulated around vent in bathroom. At a glance, the room looked clean, but up close, it was obvious that housekeeping does a very quick vacuum and changing of sheets. Breakfast was inedible, worst of all the hotels I have ever visited! I know they say it's a "free" breakfast, but let's be honest, it is included in the price! Beautiful balcony view, but all oceanfront hotels have that view, so do yourself a solid and stay somewhere else!

"Very clean; excellent staff"

5
17/05/2016

Stayed during the Beach Music Weekend; the hotel was fully booked; however, everything was very clean and staff was extremely pleasant. The amenities that the hotel offers is great - free breakfast, indoor/outdoor pools, fitness room & free internet access. All of the rooms were oceanfront (NOTE: they have another building across the street that isn't).

"Ms. Tutwiler"

5
16/05/2016

I first got to the Best Western plus and I was directed across the street which wasn't comfortable to me. I was instantly greater by Dawn took my concern seriously. She offered me a room on the first floor for only $11 extra. Because I paid on hotels.com she wasn't able to charge my card but she did allow me and my friend to stay on the ocean front side. Thanks to her she had an amazing trip and I'll never forget how she took care of us. Thanks so much Dawn!!

"Great Location for Shamrock Race Weekend"

3
16/05/2016

Location: - 28th Street & Atlantic. - This hotel is right by the finish line of the Shamrock Marathon (and Half and 8K). Our balcony overlooked the finish line and beer tent. - Note: For non-racers, loud music can be heard as early as 6:30 AM. Also, some roads are closed at certain times during the race weekend so please check into this. - Can hear ocean waves when it's quiet at night, even with the doors closed---lulling & peaceful. - Extra parking lot across the street, small parking lot on site. Room: - As far as I could tell, all rooms have an ocean view. - Small firm beds (full? queen? --- hard to tell, felt small for 2 people). Really soft pillows. - TINY bathroom. Misc: - Indoor heated pool, attached Jacuzzi. - Basic workout room. - Restaurant in hotel. Complimentary breakfast very good, with eggs, sausage, bread items, cereal. - Waitress Evone was a delight to talk to. She gave us and other racers words of encouragement. She was very engaging even to our kids. She represents the hotel very positively. Will stay again for the location & Evone!

"Amazing staff!!"

5
14/05/2016

We were checked in by Colin and Amanda. The two of them went out of there way to accommodate us and help us sort out our spur of the moment, last min trip to the beach complications!!! They not only met the expectations for friendly and professional service but blew those expectations out of the water! I can not say enough!!! Thank you two for making our last min 16th anniversary trip to the beach happen! If you appreciate staying where the staff bends over backwards to take care of you and does it with sincere pleasure and genuine care...book now!

"Best only begins to say how great my stay was!"

5
11/05/2016

From the minute I stepped up to the reservation counter to the time I departed we were treated like family. You know the kind of family that bends over backwards when you go to visit! Lisa, Amanda, Cheryl & Rod made our stay the BEST they could possibly do!!! The room was clean, the bed was sooo comfortable & the staff were Superb! what mor could a guest ask for? But incase you do have other needs the staff at this hotel will see to it that they fill those needs!!! I will always stay at this hotel from now on & so should you!

"A pleasant surprise"

5
10/05/2016

We spend every year in Va. Beach for our anniversary since we met there almost 44 years ago and have been together since. I am a rewards member with Best Western so decided on staying at one of the beach front properties.. we got a good last minute deal on this for one night through the Rewards site .. we will definitely stay again. Everyone went out of their way to make us comfortable and the breakfast was great.. along with the young woman who so graciously and happily served us. Highly, highly recommend this hotel.

"Bored"

3
08/05/2016

Overall the hotel is nice, pool was ok, parking was good, breakfast in the morning was busy lots of people in a little space. Eggs were so-so they need to add bacon to the menu. Front desk assistant Elijah gets the BZ (that's a navy term for good job). He was very courteous and professional at all times.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for staying with us here on the oceanfront of Virginia Beach. It is pleasing to see you enjoyed your visit with us and that you took a dip and relaxed at our indoor heated pool. Please consider coming back to stay with us again in the future!

"Perfect Location"

5
07/05/2016

This is an older Hotel with some minor flaws that can really be over looked. Our room was VERY clean including the bathroom. We had a 7th floor ocean front room with a very nice balcony. The location is perfect and the staff is the BEST by far. After we made our way up to our room we noticed there was no remote for the tv. After a quick call to the desk and a wait of only about 2 minutes we had a remote. The service man that brought it up was very friendly and announced himself after knocking. That is a plus! The staff at the front desk, Patrick & Robin they went above and beyond to make sure our stay was just as we expected. To be greeted every time we entered and exited the hotel let me know that they are very aware of every one and everything going on in and around the hotel. I can not forget Carol in the dining area for breakfast. She was just so very friendly and on top of her job. She too did everything possible to ensure the breakfast area was clean, full and fresh for every guest. Conversation with her was just so refreshing for my daughter and I. It is not often that hotel workers have the time to chat with guests but she made time. I will be booking this hotel again next year for mine and my daughter's yearly trip.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Great! Superior service and great hospitality is our goal and we are glad you noticed. We are delighted to see that you found our staff hospitable and they helped to make your vacation here in Virginia Beach that much more enjoyable. We hope you had fun on the beach and found the view and sounds of the ocean comforting from your room's private balcony. Until your return, please like us at: Facebook.com/BWPlusOceanfrontVB

"Location is perfect "

4
06/05/2016

This is an older property that is well maintained pretty much what you expect from a Best Western Plus, hot breakfast is in the hotel restaurant during our stay hot items were eggs, sausage and potatoes along with the usual cereal and pastries, unfortunately the weather was very stormy and we wanted to check out a day early, this was not a problem as Debbie and Lisa assured me there would not be a cancellation fee, this is what I consider treating the customer right, this is a great choice in Virginia Beach for a mid price hotel that gives you value!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for visiting Virginia Beach and for choosing to stay with us! It is unfortunate that the weather did not cooperate during your time here; that means you will need to come visit again soon to soak up the sun! We are pleased to see you enjoyed our complimentary hot breakfast and the wide variety of offerings provided. Come back and see us again soon and like us on Facebook: Facebook.com/BWPlusOceanfrontVB

"Go place to stay in VA Beach VA but watch your dates"

5
04/05/2016

I enjoyed this hotel. Limited parking in front of hotel and buses also park there. Parking garage for hotel only across the street and that worked ok for me. Check in was a pleasure with Cheryl. Smiling and happy and she found a cart for me. Every time I went through lobby and she was there, I got a warm smile as asked if all was ok. My room was on the 8th floor with 2 double beds and oceanfront. Had a nice balcony with 2 chairs and small table. Room and bathroom were very clean and had a small refrigerator and microwave. Room also had a chair and footrest to relax inside or watch tv. Room was very quiet with door closed. Weather was nice and I left it open to enjoy the sound of the waves. A common problem at most hotels is lack of luggage carts in the morning. I did have to carry my luggage down but was allowed to park my car out front. Debi worked the desk and I mentioned the breakfast room was crowded and I only got hot water for tea. She handed me a Grag n Go sack with a snack bar, piece of fruit, and water. I am not a big breakfast person and this worked great. I was on a schedule that morning. Breakfast was good on other mornings and less crowded. There were several travel buses out front on Friday morning I had dinner one night at bar at hotel and food was very good. Bartender was a lot of fun. I used the exercise room and it was clean and well equipped. Had a tv. Indoor pool but did not use it. Large beach at hotel that was groomed. There was a boardwalk along the beach and also a bicycle path. Not sure about beach chairs or rentals. Good internet service in my room. I would caution you to watch dates of activities in that area of Virginia Beach. I left on Friday morning and it was an annual college weekend with thousands of students coming in. I would assume the hotel and area are very busy in the summer. For my April weekday stay, I was very pleased. Will stay here again.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you so much for the detailed review of your visit with us. You have put together a very nice synopsis of our hotel amenities and we are so pleased you enjoyed your stay with us! Having the boardwalk at our doorstep allows guests to enjoy a quick walk to many nearby stores, restaurants or attractions as well as quick access for a peaceful walk on the beach. Thanks for choosing us in your plans and please come visit again soon. Also stay in touch at: Facebook.com/BWPlusOceanfrontVB

"Virginia Beach Stay"

5
04/05/2016

The staff is friendly and very helpful. The room was comfortable with a balcony overlooking the sea and everywhere we went was neat and clean. Excellent breakfast food and staff.The location is good for the beach and the amenities around the hotel.

"Fantastic Hotel"

5
03/05/2016

This is an awesome Best Western with clean rooms, great ocean view, great breakfast buffet, and a staff of outstanding employees. Wish I knew all their names but Patrick, Amanda, & Angie are especially helpful with best local food and things to do. This will be my first choice in Virginia Beach! 5 star service at a Best Western! Great job guys!

"Quiet, just what we asked for!"

4
03/05/2016

Quiet, up high nice view of the ocean. Clean, good staff. Good central location . Lisa and Debbie did everything to make our stay enjoyable, very competent and pleasant. We would definitely come back!

"Mr and Mrs evans"

4
01/05/2016

The room was nice. Didn't like the bathroom, time you walk in the room. No privcacy to take a wash up. Time you open the door, the maid is there. You can hear everyone's conversation. The desk clerks was awesome people. The maids were outstanding and friendly. The kicten commited was very gracefully and took care of us with a smile. I love my stay. Just Chang the bathroom layout. I will be back.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We are delighted to know that your visit with us here at the Virginia Beach Oceanfront was enjoyed and you will return back to stay with us. Hopefully you were able to take enjoyable walks along the beach or relax in our indoor pool. Your feedback is helpful and we thank you for taking time to share your experience with others. We look forward to having you back again and until then, feel free to follow us at: Facebook.com/BWPlusOceanfrontVB

"OK, but not very clean. WI-FI so slow and nearly unusable"

3
29/04/2016

Car parking across the street. There were 3 buses parked at hotel, but staff managed that OK. Good view of the ocean from our 6th floor balcony. Very small bathroom. Very friendly staff for the included breakfast. Restaurant closed after breakfast and no coffee available in lobby.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We appreciate you staying with us here at the Best Western Plus and are pleased to see you enjoyed our wonderful ocean views and received superior service! While our restaurant, the Shoreline Grill, is only open for lunch on Saturday, it is open daily for dinner. We appreciate your feedback and will be sure to look into your comments. Thanks again for staying with us and we hope you will consider staying again.

"An Unexpected, and Affordable Gem"

5
28/04/2016

My husband and I planned to drive to Savannah, but changed course at Richmond and headed for the beach. I was looking for pet friendly hotels and serendipitously saw this one's reviews. Our stay couldn't have been better. A room with a private patio on the beach, that was large, comfortable, immaculate and came with an amazing view and free parking! Tamesha, Dasha and Katrina at the front desk, Trixie who was in charge of the complimentary breakfast,and Joe, the gen'l manager, all helped us to have a wonderful stay, by recommending restaurants (CaptainRazzy's) and helping with travel directions. We will definitely come back family and friends. The area has a lot offer. The Norfolk-Portsmouth area has something for everyone.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We are so pleased you chose to veer off plan and visit with us here in Virginia Beach! Our hotel location directly on the beach is hard to beat as nature provides the best scenery! Having easy access to the boardwalk, beach and nearby shops makes it convenient for our guests. We are pleased to hear that our hard working staff delivered superior hospitality and made your visit memorable and we thank you for the kind words as we'll be sure to share them with the team. See you next time and also stay in touch at: Facebook.com/BWPlusOceanfrontVB

"Vacation getaway"

5
22/04/2016

We had a great stay, it was the perfect location and we loved the beach. The staff was wonderful and we will recommend this hotel to others. The only thing that stuck out was the size of the bathrooms but overall it was a great stay and we hadve no complaints.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Awesome! Thank you for staying with us recently and for providing such positive feedback! It is comforting to know you received superior customer service and appreciated our convenient location on the boardwalk, close to so many Virginia Beach attractions! Walking out our hotel to the beach and boardwalk makes it convenient for our guests. We hope to see you again soon! In the mean time, please follow us at: Facebook.com/BWPlusOceanfrontVB

"Great Last Minute getaway!"

4
22/04/2016

The hotel staff were all on there game! Incredibly friendly and quick. Lounge was great as well, small and quiet which is what I like, Ben the Bartender could make ANYONE smile and had an incredible way of making folks smile and bringing them out of their shell. Dinner also was great, the Delmonico cooked perfectly! Rooms were VERY clean as we all commented when we walked into our rooms at how clean it smelled. Pool was well kept as well. Overall Id give it a solid 9/10 for everything together!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for staying with us here at the Best Western Plus on the oceanfront of Virginia Beach! We are so happy you enjoyed the service, cleanliness and the food at our hotel. The Shoreline Grill provides ocean views during your meal along with daily specials and great service! Please keep us in mind the next time you are in the area and like us at: Facebook.com/BWPlusOceanfrontVB

"Nice hotel on the ocean"

5
20/04/2016

Very reasonably priced hotel on the ocean. We had a nice room with a balcony overlooking the ocean. We were able to see dolphin and a whale right from the room. Good breakfast with a nice variety every day.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We are so pleased you stayed with us and that you got to see the dolphins swimming from your private balcony! They are such a treat and are sure to put a smile on your face. Our staff at the Shoreline Grill does a wonderful job of providing a variety of options to ensure you enjoy every breakfast equally. Thank you for choosing us and we hope you will keep in touch at: Facebook.com/BWPlusOceanfrontVB

"Good value and beautiful location"

3
20/04/2016

We stayed here in May of 2015. The rooms were adequate although the bathrooms were quite small and outdated. But who spends that much time in there anyway? The balcony was fantastic - we had our own private "bird ballet" everyday - watching the gulls play on the wind currents just beyond our reach. We were able to sit on the balcony and watch the ships come and go - it was lovely. The room was not overly large, but it was comfortable and clean. The restaurant downstairs was average - that's where the complimentary breakfast was served and it was good. They didn't have cranberry juice, but when asked one of the staff went and found me some. The location was great as there was so much within walking distance - including Tautogs which is our favorite place to eat dinner while in Virginia Beach. The staff was courteous, efficient and friendly.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for taking the time to provide feedback about your stay last May! Your description of the 'bird ballet' is so fitting! The private balconies allow our guests to enjoy the 'show' that nature puts on every day! We are in the midst of a few hotel upgrades and hope you will visit us again to see what we have done! Feel free to keep in touch at: Facebook.com/BWPlusOceanfrontVB

"Clean but needs a little more TLC. "

3
19/04/2016

The sheets are clean. That's a big deal. The rooms are a little on the small side and only double beds available for families to consider. The room gets tight quick. The bathroom is also very small. They have updated many things but have a little ways to go. The breakfast area is dated and the cooked food was mostly instant products. Overall for a clean place and a little cheaper than the other hotels it worked for a couple of nights.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We are pleased you chose to stay with us during your recent visit to the Virginia Beach area! It is our hope you and your family were able to take advantage of some of our family friendly hotel amenities such as our indoor heated pool and arcade room! Thank you for staying with us and we hope you will visit again in the future! Keep in touch by liking us at: Facebook.com/BWPlusOceanfrontVB

"A great property!"

5
18/04/2016

We always use this property when visiting Virginia Beach with our groups. They really go above and beyond to make everyone feel special! The sales team is incredible. They always get right back to us with questions we might have and they're there to greet our groups no matter what time we arrive with a smile. The entire staff always goes the extra mile! For me, this is an award winning property!

"Kiwi Ben"

5
16/04/2016

Went to the hotel bar for a drink and was not disappointed. The bartender (Kiwi Ben) was awesome. Drinks were on point and he kept my husband and I laughing all night. Will definitely return!! Hotel was nice, very accommodating!!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Great! We are happy to see you enjoyed the drinks and were kept laughing during your time with our restaurant, the Shoreline Grill! We will be sure to let Kiwi Ben know that he made our guest's stay more enjoyable! Thank you for your wonderful feedback and for staying with us! It is our hope we see you again in the future! Please keep in touch at: Facebook.com/BWPlusOceanfrontVB

"Kiwi Ben and Earthquakes"

5
16/04/2016

The hotel is located in an excellent location right on The Virginia Beach Boardwalk. The bartender, Kiwi Ben, made our stay and our experience at the hotel worthwhile. Ask him about naming earthquakes. The food at the Shoreline grill is excellent and I would definitely stay here again.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for saying with us recently! We are so happy to see you enjoyed our restaurant, the Shoreline Grill, which is open for breakfast, lunch and dinner. It provides not only great food and entertaining bartenders but also wonderful oceanfront views! Please come back and see us again in the future! Until then, keep in touch at: Facebook.com/BWPlusOceanfrontVB

"Bartender of the year"

5
16/04/2016

Great location right on the beach. The bartender Kiwi Ben was very entertaining. He told us all about his life in Australia and tales from down under. I would recommend this place to anyone that is looking for a place to stay and good location.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We are happy you decided to stay with us here on the oceanfront of Virginia beach and pleased to see you enjoyed our prime location right on the beach and amazing drinks and stories served up by one of our favorite bartenders! Thank you for choosing us and hope you will be back soon to visit! Please like us at: Facebook.com/BWPlusOceanfrontVB

"Best Western Plus Oceanfront"

4
15/04/2016

The hotel was very nice, with a great view of the beach. The staff was very friendly and helpful, especially Evone in the dining room at breakfast, who was extremely nice and friendly and was always in motion making sure everyone had a great breakfast.

"love virginia beach"

5
14/04/2016

Great cozy place to stay. love the indoor pool for rainy beach days as well. Also great breakfast and then take a stroll down the beachfront and take in the sites. Great night life and wonderful little shops are just a stones throw away.

"Very dissapointed"

3
11/04/2016

Very disappointed, room not clean, dirty floor and patio, old bathroom and loose ceiling tiles, old coffee maker and foul smell around the elevators. Internet went in and out, hard to do business. Poor layout, dirty patio

"Best Western OceanFront Virginia Beach"

4
10/04/2016

staff was great, very friendly and helpful. The room was kind of small but super clean. Our trip there was a lot of noise at night and construction going on during the day. We had to change rooms due to the noise at nigh, my husband could not sleep. The daily breakfast is boring, no variety. Bland scrambled eggs and greasy sausage and dried up french toast sticks. Would have been better if they offered more since we stayed a whole week. We also had to evacuate twice in the same night because the fire alarms kept going off for no reason. That was really annoying and the hotel would not give us any discount on our room for the inconvenience. Overall though it is a pretty nice place even though the rooms are really small, no room to move around in the bathrooms. The ocean view is great and the location is good too, walking distance to many places.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for staying with us recently and for providing such valuable feedback! We are pleased to see you thought out hotel was a 'pretty nice place' and that you enjoyed our ocean views, which are even better from your private balcony! Please keep us in mind the next time you're in town and like us at: Facebook.com/BWPlusOceanfrontVB

"Breakfast -- Smile On Your Face"

4
09/04/2016

Great location right on the beach, a bit above average room. But the best part of our visit was Evone, who makes sure breakfast is right and who puts a smile on the face of everyone she encounters. If you go, say Hello to her!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for choosing to stay with us during your recent visit to the Virginia Beach area! Evone sure makes our complimentary hot breakfast more fun with her big personality and knack for outstanding customer service! We hope you had a fabulous time on the beach and while in the area. It is our hope that we will see you again to experience another fun getaway at our oceanfront hotel! Please follow us at:Facebook.com/BWPlusOceanfrontVB

"Relaxing get away"

4
09/04/2016

Service for breakfast was incredible thanks to a great lady who went overboard to help make us feel welcome. We forgot her name and she even gave us her card. It was an unusual name we thought we would remember. The weather was unseasonably warm and the balcony was a great place to relax and watch all the activity. The man at the front desk from Delaware and his staff were great in guiding us down memory lane. Ice machines and vending machines were not working on every floor. Parking close was difficult with a truck.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for staying with us recently! We are so happy to see you were able to enjoy a sunrise from your balcony; they are hard to beat! If you're lucky, you can catch a glimpse of the dolphins swimming in the early morning and late afternoon. Your feedback about the vending and ice machines is appreciated; we will be sure to remedy ASAP. Please come back again soon and follow us at: Facebook.com/BWPlusOceanfrontVB

"Fun!"

5
08/04/2016

Tammy was the best! I think she was the restaurant manager. The nachos were PHENOMENAl, and I'm from NM. We had a blast walking the beach and marveling at Neptune. She was tolerant of my enthusiasm, stimulated by the bottle of Upper Shirley Plantation wine (yum) we drank to toast our bucket list trip. Virginia IS for lovers!??

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for staying with us recently and for your kind words. We love hearing that you enjoyed the nachos and customer service provided by our restaurant, the Shoreline Grill. It is nice to see our central location was appreciated and you took advantage by visiting the nearby statue of King Neptune just a short walk away. We hope that you make it back to the area and visit with us again soon! Until then, follow us at: Facebook.com/BWPlusOceanfrontVB

"Coming back next year!"

4
08/04/2016

Easily accessed and affordable. Staff was helpful, room was clean. Had a great view of the ocean. Within walking distant to shops and restaurants. It was a first time at staying at a Best Western and we will come back next year!

"Great room on the beach"

4
04/04/2016

We had a lovely stay in an ocean view room. It was clean and comfortable and had all of the standard amenities. We could see all of the activities on the beach and the boardwalk. The staff was friendly and helpful which made for a great trip.

"First-timer at Best Western"

5
04/04/2016

This was my first time to use Best Western Plus to book our stay in Virginia Beach. We go there at least twice a year for family outings or just to celebrate a birthday or have out-of-towner or overseas guests coming for a visit. For this first time-stay it was totally enjoyable! We had excellent service from the front desk to the breakfast table!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for staying with us recently and do hope you enjoyed the Virginia Beach area. Please accept our apologies for the unexpected issues with the fire alarms. We, too, were surprised and perplexed by what was happening initially. To ensure the safety of our guests, every fire alarm is taken seriously and we react appropriately. Unfortunately, that meant a great deal of inconvenience for our guests during your stay. We do hope you will keep us in mind the next time you are in the area as that was a unique occurrence for us.

"Awesome"

5
03/04/2016

After having to leave a competitors hotel next door at 11:30 pm arrived at this little oasis in VA Beach. This hotel was beautiful and clean. The front end staff was very friendly and went out of their way to assist my wife and I after out disappointment elsewhere. The rooms were plenty roomy and all the amenities were clean and functional. The hotel is right on the beach and did not suffer from poor housecleaning. This is a must stay place for a trip to the VA Beach oceanfront.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for allowing us to be your 'oasis' during your stay in Virginia Beach. We hope you were able to take advantage of some of our amenities during your stay, such as our fitness room with a view of the ocean, free Wi-Fi and our indoor heated pool. Please keep us in mind the next time you are in the area! Until then, keep in touch at:Facebook.com/BWPlusOceanfrontVB

"Breakfast Staff"

5
02/04/2016

My wife and I were staying for one night and we were down stairs getting our free breakfast. One of the staff, Evone, was very busy attending to peoples needs, checking this, cleaning messes and interacting with guests. She was wearing a badge that said "I'm a 10". Based on the way she was treating everyone I told her she should cover up the "10" and fill in "11". She is a treasure that I hope you appreciate.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Awesome! Thank you for choosing to stay with us during your recent visit to Virginia Beach! We certainly do appreciate Evone and all of our amazing staff who help ensure that our guests have a wonderful time during their visit! It is our hope you enjoyed the hot complimentary breakfast buffet we provided as much as the service that accompanied it. Please keep up with what is going on by following us at: Facebook.com/BWPlusOceanfrontVB. Hope to see you again soon!

"Great Staff that puts up with so much!"

5
30/03/2016

We stayed at the Best Western, Virginia Beach from Friday March 25th and checked out this morning. The housekeeper we had whose name was Danielle was super. She really made our stay. The room was nice and clean and was perfect for our family of three. The free breakfast was an added bonus and Evone in the breakfast room was a hoot. However, on Sunday night the fire alarm went off at 3:30am and we had to exit the building and about 25 min later when we were just getting ready to come back in the alarm went off again. Was it an inconvenience yes but did it ruin everything about our trip no. The next day around 1:00 the alarm went off again because a child pulled the fire alarm, which I have to say the hotel has no control over. But the point I want to make is that the abuse the staff took after the child pulled the alarm was unbelievable. As I made my way through the lobby I could not believe the comments some guests were making to the staff. It seemed some guests wanted to take advantage of the situation and demand discounts and free nights. I witnessed the girl who had checked us in named Lisa handle the situation so much better than I would have. The Fire Department finally came through the lobby with the little boy who had pulled the alarm and things seemed to settle after that. I have a greater respect for people who work in hotels now and especially this staff who I think handled themselves very professional

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Wow! Thank you so much for staying with us and for your positive comments. We are very thankful for our wonderful, hardworking staff who help to make our guest's stays enjoyable. We'll be sure to share your compliments with them as well. Your patience and understanding is appreciated while we worked through the unfortunate mishap with the fire alarms. We hope you had fun while here in Virginia Beach and will come back to visit with us again in the near future. Please also keep in touch at: Facebook.com/BWPlusOceanfrontVB until your next return.

"Great staff"

5
27/03/2016

Theresa alvarescha was a great friendly housekeeper. Debbie at the front desk was extra friendly and always willing to help out. We appreciated their friendliness during the holiday season when they should be home with their famies.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We are so pleased you chose to stay with us and that you received exceptional service from our gifted staff. It is our hope that you were able to take advantage of some of our hotel amenities during your stay, such as our free Wi-Fi, complimentary breakfast and in room mini fridge and microwave. The holiday lights on the boardwalk are visible from the oceanfront building's private balconies during the holiday season, which is a real treat! Please stay with us again soon and follow us at: Facebook.com/BWPlusOceanfrontVB

"best western"

4
26/03/2016

Very good hotel, my only criticism is that the beds were not comfortable. I woke up with a backache both days I stayed there. Other than the mattresses the stay was enjoyable, the staff was excellent and the hotel was clean.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Cleanliness and guest satisfaction are extremely important to us here at the Best Western Plus. It is unfortunate that you found our beds to be uncomfortable; it is our hope that the ocean views and close proximity to many Virginia Beach attractions made up for it! Please keep us in mind the next time you are in the area. Until then, please like us at: Facebook.com/BWPlusOceanfrontVB

"Great for the family"

5
25/03/2016

Rooms have been upgraded some from last years visit with a new lounge chair added which was very comfy. My nephew said he it was so nice he would sleep on it instead of the bed. Overall experience was great! Love this place! Kids love this place especially because there is a Sweet Frog across the street and there is a indoor pool.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for being a loyal customer and for coming back to see us! We are in the process of updating our rooms and are pleased to see that you like what we've done! We are also happy to know you enjoyed our heated indoor pool and had a good time. Our seasonal outdoor pool, located across the street, will be opening Memorial Day, so you will need to come back and visit! Until then, please keep in touch at: Facebook.com/BWPlusOceanfrontVB

"Great job"

5
24/03/2016

Incredible place and great price. Everyone is willing to help and I couldn't come up with a problem they couldn't solve. The bar/ restaurant is really good with very knowledgeable bartenders give it your best shot trying to order a drink they don't know.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Awesome! Thank you so much for your compliments. We enjoyed having you stay with us and are pleased to see you enjoyed our restaurant, the Shoreline Grill. It is our hope you were able to take advantage of some of our other amenities such as free Wi-Fi, indoor heated pool and private balconies on all oceanfront building rooms. Please keep in touch with what we're up to by following us at: for Facebook.com/BWPlusOceanfrontVB

"Best location for Shamrock race weekend (right at the finish line), but otherwise I wouldn't stay there"

2
23/03/2016

If you're coming to Virginia Beach for Shamrock, this is the most convenient hotel to the finish line and post-race party. This is particularly important if you're cold and wet after the race, which is always a possibility in March, or if you like to avoid portipottis. It's about a mile from the starting line so easily walkable. My room was fine - small but with a wonderful view and a small balcony overlooking the beach and boardwalk (and the finish line and party tent). The door to the balcony did not close tightly and periodically rattled in the wind, there was peeling paint in the very small bathroom, and the water pressure was very poor. The beds were okay - nothing special but I didn't have any problem sleeping. It was nice to have a frig in the room. The toilet became stopped up during my stay, which was a bit of a hassle, but they fixed it promptly once I called. Twice my key card stopped working and I had to go to the front desk to have them re-program it, which was a hassle since I was on the 8th floor and the elevators were slow. Had this happened at the wrong time (like right before the race), it would have been devastating. The staff were not particularly friendly or helpful. The parking lot next to the main building is pretty small, but there's a parking deck across the street, although I wouldn't want to try to park a large car in it because the spaces are small and there are very tight turns leading to the upper floors. I didn't use the pool or workout room, but they both looked nice. The workout room was large and appeared to be well-equipped. The restaurant food was mediocre.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Our location here on the boardwalk of Virginia Beach is a great central location to enjoy all of the Shamrock weekend festivities. Each room in our oceanfront building has a private balcony which provides glorious views of the ocean. It is unfortunate you were unable to utilize our indoor heated pool or onsite fitness room; although, if you were participating in the Shamrock weekend, your workout was completed outside! We appreciate you staying with us and hope you consider us the next time you are in town.

"Always a pleasant stay"

5
22/03/2016

We always stay at this hotel for the Shamrock Marathon/Half/8K weekend in March. It is located at the finish line and party tent. The breakfast buffet has a great selection and they never run out of food or let it get cold. The restaurant also serves lunch and dinner, with a menu that has something for everybody. The staff is friendly and always says hello. We also like the fact that many restaurants and shops are within walking distance, so you don't have to move your car once you check in - unless you want to!

"Great choice for Yuengling Shamrock weekend"

5
22/03/2016

The best location with excellent amenities. Easy parking, check-in and out - breakfast buffet and oceanfront view. Staff is professional and friendly. Rooms are a little on the small side, but pool, refrigerator and microwave give you all you need. Wouldn't consider anywhere else.

"Good for what we needed "

2
21/03/2016

My husband, best friend, and I stayed in one of these rooms for one night before running the Shamrock half marathon. It was excellent because it was basically at the finish line. The rate was very low and it came with continental breakfast. Everything seemed clean which we appreciated. We stayed in a "Queen suite" which supposedly had a queen bed and a sitting area. This suite was not in the main building. We were in a separate building by the pool and parking deck. This didn't really bother us though. The suite was actually fairly spacious and my friend used the love seat as a play to lay his head for the night. The bathroom was clean and there was a little kitchenette. However, the bed was definitely not queen sized. It was absolutely a full sized bed and although we had our thermostat set to 72, the temperature never got above 66 and the radiator made terrible noises all night. Even though there were black out curtains there was a bright light right next to the window next to the bed which was distracting throughout the night. Also, we visited the hotel bar the day before and were severely put off by the bartender Kiwi Ben. He wouldn't stop talking, interrupting our conversation. And he was usually interrupting with an offensive joke. At one point he asked if we were professional nurses the way we have been nursing our drinks (we really weren't nursing them, but if we were then that's our business) and as a matter of fact, we are nurses so we told him so. He also made jokes against women (I'm a woman) and people who come into the bar with different accents and how it makes his ears bleed. It felt like he was constantly asking us to spend more money in the bar when we just wanted one drink and an appetizer. He overheard us talking about where an Italian restaurant is so we could carb load and he tried to sell us their restaurant's pasta. When we declined and asked him if he knew any Italian places nearby, he did not volunteer any info and continued to try to sell us their pasta. All in all, our trip was fine. The suite was big enough for the three of us and it was all clean. We did have to pay half a day for late check out which was annoying since I'm very certain this time of year there aren't many people checking in on a Sunday. But that's how it goes sometimes. Ok budget hotel for our needs.

"Great location and price!"

4
21/03/2016

I stay at the oceanfront every year for the Shamrock sportsfest. Unfortunately my usual hotel was too expensive and they increased the minimum night stay. I looked around at several hotels and this hotel came up and the price was perfect. The kids loved the indoor pool (heated), breakfast and wifi (all included). Check in was easy and the location was PERFECT for the weekend. The hotel was full that weekend we stayed, but honestly didn't feel full at all. The folks who worked the breakfast were fantastic and very accommodating to us runners (in need of peanut butter). The hotel staff even gave us trash bags for Sunday's race. Parking is tight, but comes with the location. The bathroom seemed small, but we made do. The toilet and shower were in one room and the sink was separate to the bathroom. Room came with a microwave and nice size mini fridge. Our stay was well worth if not more what we paid for. Plus...we could bribe our kids with Sweet Frog at the end of the weekend. We hope to stay at this hotel again next year-and bring several other friends with us! Thank you to the breakfast staff and the front desk!!

"All about location"

3
21/03/2016

The staff is very helpful, friendly, and attentive. The location is absolutely perfect (especially those running the Shamrock races in March). For those two reasons alone I would stay here again when we run next year's race. However, the quality of the actual room and hotel was not good. Our sink was clogged, the appliances, furniture and fixtures are very old, hairs (not our own) on the counter and carpet, general dinge, dirt & dust everywhere.... The bed was very comfortable, but I'm thinking that may have more to do with exhaustion after the races than comfort.

"Friendliess People"

4
21/03/2016

We went to Va beach for an overnight stay. We obviously chose the wrong weekend because it was super cold. But the hospitality in the hotel was warm. Everyone at this hotel was extremely nice. Evone in the restaurant was very nice to us. She was warm and welcoming. We did not pass a single person that did not speak friendly. The hotel view was great. The room was very clean. I was well satisfied.

"Perfect location"

5
20/03/2016

View of the ocean was great Watching sunrise was fun All the staff was so friendly and helpful especially Evonne in the breakfast room. We found it to be very clean. The balcony was perfect for late afternoon as it was well shaded and cool. The indoor pool was kept at a nice temperature for enjoying a swim.

"Love them!!"

5
15/03/2016

This hotel is home away from home. Dawn is great and she takes care of my reservations and making sure I get my points. Lisa and Debbie are lots of fun at check in and very professional. They are always in a good mood with a smile and very helpful

"Relaxing!"

5
14/03/2016

The entire staff and facility were remarkable! The breakfast bar was delicious~ lots of variety. Enjoyed the heated pool while we were there and had lots of fun! The Oceanfront view to the room was spectacular. I videotaped the sunrise from the balcony one morning...so beautiful!

"Room was clean- all decor just old and worn"

3
13/03/2016

Hotel is right on the ocean so it's view is lovely. Price is ok too. Breakfast area is a bit dirty looking, but room itself ok for a couple of nights stay. Just a basic hotel, no frills, but ok value. It's a shame there isn't any seating outside the breakfast area for nice mornings.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We appreciate you choosing us during your recent visit to the area. Our oceanfront location makes for gorgeous sunrises and view of dolphins swimming, if you are lucky to see them! You mentioned the décor is old and worn; we are in the middle of renovations to update our rooms as well as the overall décor. Please keep us in mind next time you are in the area so you can see some of our changes. Please stay in touch at: Facebook.com/BWPlusOceanfrontVB

"Great getaway"

5
12/03/2016

Excellent hotel right on the beach with a friendly staff. The rooms were clean and the beds were extremely comfortable. Many venues in the area not to mention a beautiful sandy beach. The indoor heated pool was extremely enjoyable since were stayed during the month of March.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Wow! Thank you for your great review and rating. It is reassuring to know you slept well in our clean comfortable room and had a relaxing time. Not only is our hotel situated right on the beach, but we are also walking distance to many other Virginia Beach attractions such as the 31st St. park and iFly skydiving tunnel. Please, come back and see us again soon! Until then, keep in touch at: Facebook.com/BWPlusOceanfrontVB

"Cheap and Clean"

3
11/03/2016

If you want a spotless ocean front cheap hotel, this is it. I stay in hotels--generally expensive ones when my company foots the bill--but when my husband and I heard the weather at the beach was going to be in the mid-80's and we hadn't budgeted for a night away, we took up this groupon deal for one night at $80. Perfect. This hotel doesn't pretend to be anything other than cheap and clean, and truly sitting on the 8th floor balcony overlooking the ocean, nothing else mattered. We could walk to great restaurants, get cheap appetizers and honestly, the whole weekend was hotel and food was less than $110 split between the two of us. GREAT. The breakfast was horrible, but really, so what. There was the ocean, coffee, and a pastry. We asked for a room as high as we could get and they first gave us a 2nd floor room and when they moved us up they put us right next to the elevator (uhhh, really???), but still, the ocean...the balcony, the boardwalk. So what to anything else.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for your feedback We pride ourselves on being a clean, affordable option for a getaway to the beach. It is hard to beat a gorgeous day on the beach during the spring. Our central location makes many Virginia Beach restaurants and attractions just a walk away. We value guest feedback and will be sure to review your comments with our staff. Please visit us again!

"Okay"

3
07/03/2016

Both Front desk agents were watching a video on a cell phone. When exiting the elevator there was a chemical spray bottle laying in the middle of the hallway. Shower rod was loose on wall. No ashtray on balcony for smokers to place their cigarette butts in. Room was cleaned but lacking in some areas.

"Average hotel"

3
06/03/2016

Rooms are average. Location is great because it is overlooking the beach. But if you're unfortunate, sometimes you will be checked-in on the extended part of the hotel which is across the street. There are two swimming pools, one is indoor and the other one is outdoor and is across the street. Both are quite small. Elevators also don't work properly sometimes.

"Not too bad"

3
04/03/2016

The hotel staff was outstanding and very helpful whenever a problem arose. The view was breathtaking and we slept with the balcony door opened all night. The sound of the ocean helped to put us to sleep, it was wonderful. The room was very small and were just O.K. They were clean and since it was just myself and my husband it was doable. Overall it would have been an wonderful time had the "free breakfast:" not had been so awful.. The eggs were very cold and rubbery, not many choices and the staff was the worst. One attendant was sweeping a rug with a broom around all the food kicking up dust and dirt.......disgusting. I also picked up two disposable cups by accident and the attendant grabbed my cups to pull them apart right out of my hands.....big no no. my children don't even grab anything that I am going to put in my mouth. When I made a comment about how rude it was to touch peoples food or anything they were going to put in their mouth the attendant made a rude remark. That is not done where I come from. Although most of the stay was not too bad the rude attendants in the '"free" breakfast dining room will be my last memory which is too bad.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for staying with us during your recent visit to Virginia Beach. We are glad to see you enjoyed our oceanfront location and private balcony, which can be found in every room in the oceanfront building. Please accept our sincerest apologies for overstepping a bit when the attendant was overly eager to help you during your breakfast. We appreciate your feedback and will ask them to be more cautious when touching guest's utensils.

"Gorgeous view"

5
04/03/2016

Everything was top notch. Great place to stay on 28th St with easy access to the beach, boardwalk and local restaurants. We saw dolphins and a spectacular sunrise right from our balcony. Breakfast was well done with many choices. Would like to stay here again. Price very reasonable for a Monday in March. Only negative would be the jets flying over around 9 pm from local airbase.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for your kind words and positive review! We are delighted to know that you found our oceanfront hotel of value during your recent except here to the beach. The dolphins are wonderful to watch both morning and late afternoon. A great ocean view and the proximity to restaurants and local businesses make our locale tough to beat! Please come visit again; until then keep in touch at: Facebook.com/BWPlusOceanfrontVB

"GREAT WINTER STAY"

5
23/02/2016

We wanted to get away for a winter break and chose this hotel. The rooms are clean and the staff is very nice. Jo our housekeeper is very good and seems to like her job. The ocean view was so nice to wake up to in the morning. The breakfast was nice wish they had large bagels. Otherwise it still plenty. The indoor pool was nice and warm. They were doing some renovations but it was on the other side of the hotel. We will be back. thanks

bwvabeach, Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Awesome! Thank you for your perfect score and we are delighted to know you will be returning back to visit again! We agree that it is hard to beat waking up to the breath taking views of the ocean and comforting sounds of the surf. Our oceanfront location and complimentary hot breakfast provides for a great start to your day. As you stated, we are currently underway with renovations and look forward to having you back to see what we've done. Until then, see what we're up to at:Facebook.com/BWPlusOceanfrontVB

"Best value on the beach"

4
23/02/2016

This review is for the oceanfront part of the hotel. I was very impressed by this hotel. The price which included breakfast was a great value and so much less expensive than other comparable beachfront hotels in the area. The room was nice and clean, the location was a perfect spot on the beach, and the hot breakfast was a big plus? Now it isn't a top of the line hotel so yes you may notice some imperfections in design and carpentry, but if little cracks or fading paint on the walls doesn't bother you then I highly recommend this place. The comfort , quality, and cleanliness were all great. Again this only pertains to the oceanfront rooms, the rooms across the street may be a different experience.

bwvabeach, Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you so much for your kind words and thoughtful review. We agree the complimentary hot and cold breakfast buffet is a great way to start your morning before walking straight on to the beach! We are currently undergoing renovations and updates in order to make the guest experience more enjoyable and many of your observations will be fixed shortly. It is our hope that you had a good time utilizing some of our amenities (pool, fitness room etc.) and had a fantastic time while at the oceanfront. Please consider staying with us again in the near future to see some of the upgrades we have done! Until then, please follow us at:Facebook.com/BWPlusOceanfrontVB

"Hotel Review"

4
22/02/2016

The staff were friendly. We got to pick the floor we wanted to stay on. The room was small, the bathroom was extremely small, but the room and bathroom were clean. The rate we paid was reasonable. The beds were extremely comfortable. We did have a problem with the smoke detector outside of our room chirping all night, but they did fix it. I would recommend this motel.

bwvabeach, Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We hope you had a great visit to Virginia Beach and thank you for choosing us for your stay. Our apologies for the unexpected problem with the smoke detector but we take every precaution for the safety of our guests. We are happy to see our wonderful staff was able to get that taken care of for you and reacted quickly. Hopefully you enjoyed your time on the beach, in our pool or taking advantage of all the fun area attractions. Please visit us again when in the area and stay in touch at: -Facebook.com/BWPlusOceanfrontVB

"Hello"

5
17/02/2016

Front desk staff Betty,Yolanda, Veronica housekeeping, wonderful staff very customer friendly. I'm very satisfied with this hotel. I couldn't see James & I staying with another hotel. We love how you've remodeled the facilities. Your staff is very well mannered.

bwvabeach, Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for your perfect score and for your compliments to our team! We will be sure to pass the kind words along to them as they work hard to ensure our guests are comfortable. It is nice to see that you appreciate all of the upgrades completed at the hotel as we make every attempt to improve upon our services and guest accommodations throughout the year. Please follow us to keep up with what is happening here at the hotel: Facebook.com/BWPlusOceanfrontVB

"Beachfront hotel near the pier"

3
17/02/2016

This hotel is right on the beach, but has no outside pool. It is right near the pier. There is garage parking (most under cover) Hallways are dark. Rooms are small, but directly face the ocean. In January, the heated indoor pool , although small, was open. Breakfast is a nice, hot buffet in the attached restaurant. Bring a few bills for tips for the waitresses, who bring you beverages.

bwvabeach, Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We appreciate you staying with us and value your feedback. Unfortunately, our outdoor pool, located just across the street, is closed from Labor Day until Memorial Day. However, we do have an indoor pool that can be enjoyed year round. Hopefully the weather allowed you to enjoy the private balcony of the room that accompanies the fantastic views in the oceanfront building! Please visit again soon and until then, keep in touch at:Facebook.com/BWPlusOceanfrontVB

"Great beachside location"

5
17/02/2016

Had no problems with this hotel. Checking staff were extremely helpful and friendly and accommodating. especially considering I'd made an error when booking. Breakfast was good , although hot items were cold (but this could be attributed to us eating right at the end of the breakfast service) Location is excellent for the beach lovers. All in all I would stay here again

"Weekend Getaway"

4
16/02/2016

Our stay here was great! The room was clean. The bed was really comfortable, and I loved having all the comfortable pillows on the bed also! We will definitely stay here again! It is in a great location as well...close to shops and restaurants. Lisa & Robin who work at the front desk were very friendly and helpful.

"Great oceanfront room"

4
15/02/2016

We went here for Valentine's weekend. The oceanfront view was awesome and the room was clean, equines with microwave & fridge. Only drawback is that they only have 2 double beds instead of queen beds. We paid $100 from Priceline during winter so I guessed a good deal considering iris oceanview. What I really is that they served great hot continental breakfast w/ sausage & scrambled eggs, toast, pancake, yogurt, cereal & fruits. We'd definitely come back again if we get good deal. The location is awesome as it is target center or VA Beach & at the water.

"Great location"

5
14/02/2016

I love almost all the Best Western properties, this one is right on the beach, free wifi, hot and fresh breakfast, and free parking, walk to the beach, this was our stop over for our long drive to New York, everything was great. From VA beach we took the under sea tunnel towards ny/nj the drive was awesome 30/35 minutes drive over and under sea was a great experience for us. It cost some 15-17 bucks I guess but totally worth it.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
It was our pleasure having you with us during your recent stay here in Virginia Beach. We agree that our awesome beach location and variety of amenities makes us the perfect vacation spot any time of year! Our hotel offers spectacular oceanfront views directly overlooking the boardwalk area which can be observed from the private balcony of the room. Being centrally located on the beach makes it perfect for guests to take full advantage of all the wonderful attractions in the area. Please come back again with your family to enjoy all that Virginia Beach has to offer. Be sure to stay in touch with us at: Facebook.com/BWPlusOceanfrontVB

"Long time customer, extremely satisfied with over 100 stays!"

5
10/02/2016

I have been staying at this hotel for over 3 years now. I have all my employees stay at this hotel too! I've had literally hundreds of employees stay here over the years and every single one of them has a better attitude in the morning because of their surroundings. The staff is extremely helpful, everybody at the front desk even to the housekeeping staff and let's not forget about the kitchen staff as well. Rooms are all clean, breakfast in the morning is great, and the view of the ocean from the rooms is perfect. I've stayed at a few other hotels in VA Beach over the years and they are grimey for the most part, my team and I truly enjoy staying here at the BW VA Beach, I highly suggest you do the same.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for your loyalty and commitment to our hotel as that is the best compliment you can provide to us! We are so appreciative of your positive comments and value your business over the years. Customer service is very important to us and we are happy to see you and your employees have received exceptional service and love your room accommodations during your visits. Hopefully you had enough time during your business visit to also enjoy our heated indoor pool or a stroll on the beach and boardwalk. Thanks again for your continued business and we look forward to seeing you again in the future! Please also stay in touch with us at: Facebook.com/BWPlusOceanfrontVB

"Great Place to Stay in virginia Beach Va"

5
09/02/2016

This is the second time that I stayed at this fine hotel. Great rate just steps from the beach. the staff was very friendly and helpful. The grounds and rooms were spotless and up to date. The free hot breakfast is a great way to start the day.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We are so happy you returned to visit us again here at the oceanfront! We agree that our hot breakfast buffet is a perfect start to begin a fun day at the beach. Providing superior hospitality and guest services are important to us and we are glad to see you had an excellent experience while with us. Thanks for noticing all of the hard work and dedication by our team and we'll be sure to pass along your compliments. Your feedback is very much appreciated and we hope to see you again soon. In the meantime, please stay in touch at: Facebook.com/BWPlusOceanfrontVB

"customer"

2
08/02/2016

I was not pleased due to many issues I had with the housekeeping entering out room unannounced early in the morning while we were sleeping and with the room having a bad odor, rude pool occupants not being addressed and the lack of the staff caring to help fix the issues I addressed. I am not likely to return to this establishment unless someone cares to try to fix the issues I experienced at this location.

"Great view"

4
08/02/2016

prices in the winter are great but remember usually there is some sort of construction making all sorts of noise, totally tolerable if you're here to fish, business, not so great but still very quite town in the winter, avoid this town at all cost during the summer months

"Good location, very cold shower"

3
03/02/2016

The hotel is nicely located right on the beach and the board walk. The room has a mini fridge and coffee maker which is convenient. I stayed two nights. The first morning there was NO hot water which made for a very annoying start to the day. There were several family members of mine who were also staying at this hotel who experienced the same issue. The second morning the issue was fixed and we did have hot water, thank goodness. The breakfast buffet was just ok. Nothing fancy but you could get coffee, eggs, sausage, cereal etc.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
It was our pleasure having you stay with us at Best Western Plus and we are happy to see that you enjoyed both our convenient beachfront location and your well-appointed room. We apologize for the unexpected hot water service during your first day, but we are glad to see that everything was satisfactory for the remainder of your visit. Your comments and feedback are valued and we thank you for taking time to share you experience. Please come back again to enjoy the great ocean views and the Virginia Beach area again.

"'The Views are Beachin""

4
02/02/2016

We /my family decided to take a spur of moment one night trip ,to enjoy the family time an ,outing and smallest wonders in life,which by the way is a great stress and boredom of life and the everyday rat race release.. In looking on computers for a descent priced ,nice clean safe motel with ammenties for kids like heated pool since ocean to cold to swim in Jan..as, well as a hot breakfast and fitness room and game room this place accomodated us well and with no hassle ,plenty parking and more,and the balconey on ocean front and views of the water and sunset and sunrise and seagulls and more were grand ,beautiful ,and well worth it,only grips was needed more kids tv channels for family and make sure if they extend your stay to a later checkout hour they have it straight so u r locked out of your room ,but if this happens u need to go down to front desk and reactivate key card.The breakfast is good ,and nice host and security at motel and the one we met was nice and helpful ,so enjoy don't forget to sit back relax with family friends etc and enjoy even the simple things in life ,instead of letting life pass u by ,and check out all the nice art sculptures all over beach even the military dedication ones......

"THE BEST AT THE BEACH"

5
29/01/2016

This was an unexpected overnight for us as we were passing through on our way to Florida. The front desk could not have been more pleasant and helpful. Dawn, Jess, and Lee went above and beyond to give us restaurant suggestions and things to do while we were in town. We will be back on our way back North in the Spring!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Your perfect score is truly appreciated! We are delighted that you had such a great time here at Best Western Plus Oceanfront and feel our hotel is the “best on the beach”. Our ocean view rooms are perfect for watching the dolphin play in the surf or simply relaxing with a cup of coffee. The complimentary breakfast buffet and view of the ocean is also a nice way to start the day. Thanks for the great comments and we will be sure to let Dawn, Jess and Lee know that their great service helped make your visit enjoyable. We look forward to seeing you both again in the spring and ask that you also like us on: Facebook.com/BWPlusOceanfrontVB

"OUTSTANDING VIEW & STAFF"

5
22/01/2016

If you are looking for a home away from home with a friendly staff and amazing views of the Atlantic you've found the right spot. Great prices with a hot breakfast included. We highly recommend this hotel to anyone looking for a place in Virginia Beach

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
It was a pleasure having you stay with us here at Best Western Plus. We are delighted to know that you enjoyed both the service from our wonderful staff and our complimentary hot and cold breakfast buffet overlooking the ocean. Hopefully you had plenty of time to enjoy a dip in our indoor pool and walks on the beach. Your comments are very much appreciated and we do hope that you come back and see us again soon. Like us on Facebook and stay in touch at: Facebook.com/BWPlusOceanfrontVB

"2nd Visit Just as Wonderful as the 1st"

5
21/01/2016

This is our go to spot in Virginia Beach. From the location to the view to the employees (especially Lee & Kendall at the front desk and Tammy in the restaurant) we are always treated with the greatest hospitality and friendliness anyone could ask for! If you are searching for a hotel that feels more like a home away from home this is the spot! We can't wait to return

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thanks so much for staying with us here on the oceanfront of Virginia Beach and we are thrilled to see that you had a wonderful time. We are glad that our staff provided you with great hospitality during your trip and Lee, Kendall and Tammy will be happy to hear that they helped to make your stay pleasant one. It's comforting to know we deliver quality service that will bring you back to the oceanfront again. Your perfect score is truly appreciated and we look forward to seeing you again. Please stay in touch with us at: Facebook.com/BWPlusOceanfrontVB

"Outstanding Staff & Kitchen/Cooks!"

5
21/01/2016

This is our 2nd stay and each time it has been wonderful! We had a large party of at least 6 adults and we all, each day complimented Rod our cook! He was attentive, spot on and the food was delicious. We never saw him, not working or cleaning something, while serving with a smile! We all 6 give him our top ratings! Hope this will go towards a well deserved increase and bonus! Looking forward to seeing everyone next January! And especially ROD!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for staying with us again at Best Western Plus and for the perfect score, both are much appreciated. Our Shoreline Grill is a wonderful spot to grab a delicious bite for breakfast, lunch or dinner. Rod will be delighted to hear that he made your visit here so enjoyable. Hopefully you had a chance to relax in our indoor pool or on the private balcony overlooking the ocean. We look forward to hosting you all again next year and hope you will stay in touch on: Facebook.com/BWPlusOceanfrontVB

"Great place to stay"

5
20/01/2016

Came to visit our first Grand Daughter in Virginia Beach and was pleased as usual with our stay. Always stay at best western it is so clean and they are so pleasant Coming back in May and surely will stay there again

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Congratulations on your first granddaughter! It was our pleasure hosting you for the exciting visit. We thank you for being a loyal Best Western customer and for the perfect review score. We're delighted that you had a pleasant stay and look forward to seeing you both again this spring when the weather is a bit warmer and you can enjoy lovely strolls on the boardwalk. Please stay in touch with us on:Facebook.com/BWPlusOceanfrontVB

"Great Time!!"

5
19/01/2016

A group of us stayed here for the Costal Va Wine Festival. The rooms were quite nice, the employees were very friendly and helpful! We stayed here last year for the festival and enjoyed it as well! Last year we had a problem with our reservation at another hotel. My husband called them and they were able to accommodate us and my daughter and her friend! That was a big relief!!

bwvabeach, Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
It was a pleasure hosting you for the Costal Virginia Wine Festival here in Virginia Beach. We thank you for choosing Best Western Plus again and for the perfect score posted! We appreciate the kind comments about our hardworking staff and the friendly service they provided during your stay. Hopefully you had plenty of time to take a walk on the boardwalk or in the surf as well. Your feedback is valued and we look forward to seeing you and your friends again next year. Until then please stay in touch on:Facebook.com/BWPlusOceanfrontVB

"virginia beach"

3
18/01/2016

if you are looking for a bargain at this time of year go to the Best Western Plus on the oceanfront. The view is outstanding but the service is not. The beds were hard, and the buffet could use an upgrade. The hotel is a bit outdated but they are doing renovations at this time. The pool is good just needs to be a tad bit warmer.

"great stay off season"

5
17/01/2016

We spent the night at this hotel while whale watching in the area. The room was clean, the bed was comfortable, the view was amazing (we were on the seventh floor). They offer a continental breakfast in the hotel restaurant which was well stocked. I also appreciated it being in an actual restaurant instead of smaller spot where you feel on top of your fellow travelers. The front desk staff was very professional. We like to eat from local establishments when we travel, and were having difficulty finding a local pizza place that would deliver during the off season. Their recommendation was spot on and DELICIOUS!!!!! I used to stay at this hotel 25-30 years ago with my family, it was wonderful to revisit with my own children and find that the quality is still high. We will be back this summer to see the dolphins!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for staying with us at Best Western Plus and for posting the perfect score! Our goal is to provide great service, a spacious room, and all the amenities to keep the whole family entertained and it appears we succeeded. Hopefully, the kids enjoyed swimming in our indoor heated pool as well as exploring our beautiful beach. When you come back this summer make sure you walk down our Boardwalk to 31st Street Park. There is always plenty of action for everyone to enjoy. We look forward to seeing you all soon and we ask that you stay in touch on: Facebook.com/BWPlusOceanfrontVB

"Event space and accomodations"

5
14/01/2016

We had a great experience at this hotel. The front desk, housekeeping, and management were very welcoming and accommodating. the event space was very clean and with spectacular views. Parking was easy and very accessible. Truly had a fantastic experience. Thank you

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Your perfect score is truly appreciated and thank you for choosing Best Western Plus for your event. We enjoyed hosting your group and are glad to see that everyone had such a great time. Yes, the views of the ocean and beachfront area are wonderful and waking up to a beautiful sunrise is a magical way to start the day. Our team strives to deliver a high quality guest experience to all our customers and we thank you for sharing your feedback with others. Please keep us in mind for your future events and we ask that you stay in touch on: Facebook.com/BWPlusOceanfrontVB

"Great new years eve"

4
14/01/2016

For about 20 years now my friends have been coming to the oceanfront to celebrate new years!! We luv this place to celebrate the holidays.hanging out on the balcony n yelling happy new years to the peeps driving on the boardwalk to see the lights is awesome! !! We always have a great time!! This best western was well priced for a clean n safe atmosphere. And the free breakfast buffett was so convient n fun! The people running breakfast were fast n efficient in keeping up with the demand for food!! The desk staff and housekeeping were all very helpful n friendly.I have stayed here many times n will continue to do so in the future.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for being a loyal Best Western Plus Virginia Beach customer and for including us again in your New Year's Eve celebration plans. Our oceanfront location on the Boardwalk makes it the perfect party spot to ring in the new year. We are happy to see that you and your friends enjoyed the evening's festivities and then took advantage of our complimentary hot and cold breakfast bar to refuel the next morning. Hopefully you found time to also take a dip in the pool and enjoy walks on the beach. We appreciate you making us a part of your yearly celebration and look forward to seeing you all again next year. Until then please stay in touch with us on:Facebook.com/BWPlusOceanfrontVB

"My Stay at this Best Western"

4
11/01/2016

I had a great stay at this hotel. The front desk, housekeeping, and restaurant were very welcoming and accommodating. In addition, the room was very clean and well kept. The beds were comfortable and the view from the balcony was amazing.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for staying with us at Best Western Plus Virginia Beach. Our goal is to provide each guest with great service, a comfortable clean room, and all the amenities needed for them to unwind and just relax. Our oceanfront location at the boardwalk does have spectacular views of the surf and beach activities. We are delighted you had a great stay with us and look forward to your family coming back and visiting with us again. Please stay in touch with us on: Facebook.com/BWPlusOceanfrontVB

"Very accommodating!"

5
11/01/2016

I came to Virginia Beach with 52 middle school students for a Winter Whale Watching Field Trip. The students were great but much of it is due to the hotel and how accommodating they were. They helped us select restaurants. They helped the kids when they invariably lost their keys. They helped us find gift shops open on a Sunday that they kids could afford! The breakfast served in the morning was outstanding and every child was able to find food they liked. Everything about this trip was fantastic! Special thanks to the front desk help of Debbie and Lisa!

"Our Christmas Vacation"

5
04/01/2016

My husband and I come to Virginia Beach a few times a year and Best Western Plus Oceanfront is our choice each time. We have a daughter and son-in-law (Navy Chief) and Three amazing grandchilden 15 minutes from beach area. The staff excellent, friendly and interested, but not familiar. This Christmas (2015) we stayed there from 23rd to 27th to be with family for Christmas. What a wonderful experience! Our room SUPER, view, WOW! Beds, Compy. My husband and I had opportunity to meet Joe, the General Manager. A really nice guy. Interested in how your stay going, offering any help we might need. He Introduced us to the head chef (nice guy also) in case we had any special dietary needs. If I sound "gushy" it's because (ahhhh, no not related to anyone LOL!) whether or not "its their job" it was still Christmas and they have family to. Yet, they made you feel you were "special" and not once did you get impression they wish that they were somewhere else!!! Thanks Joe, Thanks, all you staff who were on duty! Thanks for help in making our CHRISTMAS SPECIAL we will see you in the Spring. Mr.and Mrs. Ray/Pola G Pennslyvania

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Your perfect review score and high praise is very much appreciated. It truly was a pleasure to be a part of your family's Christmas holiday this year and we are delighted you were with us. We are thrilled that you found your room to be comfortable and that you received superior friendly service from our wonderful staff. Thank you for being a loyal Best Western customer and we look forward to seeing you here again the next time you are back in the area for some more fun on the beach. We hope you will stay in touch until then on: Facebook.com/BWPlusOceanfrontVB

"New Years Holiday"

5
03/01/2016

We stay at the beach quite a lot for the new year holiday and in Virginia Beach area is one of our get a ways. This year by chance we picked This Best Western.We were very glad we did because we had a great stay.The service was great as well as the room.This will be our place at Virginia Beach on all future stays

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for choosing Best Western Plus for your New Year's Eve holiday this year and thanks for the perfect review score! We are thrilled to see that you enjoyed our great service, room accommodations and location here at the oceanfront. Having easy access to the boardwalk and sand is a great way to start off the new year. Thanks for staying with us and we are looking forward to seeing you both again the next time you visit Virginia Beach. Please stay in touch on: Facebook.com/BWPlusOceanfrontVB

"Great location! Nice staff!"

4
30/12/2015

No need to write a 4 page letter here. This hotel is in a great location in proximity to many businesses, shops, and of course the ocean. It's pretty obvious that it has some age on it but still a great value especially for an oceanfront hotel. Nothing fancy but not ragged out like some other hotels around the same age. My only complaint for the most part is the walls and ceilings are pretty thin so I heard quite a few showers running, doors being slammed, and a few yells down the hall but nothing to keep me from resting. Don't expect a red carpet or curbside bellhops with bowties and top hats. It's a Best Western Plus! Lol. Highly recommended for the budget shopper looking for an oceanfront room at a decent price with no frills required.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
It was a pleasure hosting you both here at Best Western Plus Oceanfront Virginia Beach. We are delighted that you enjoyed our central location here on the beach along with your room's beautiful water views. Even in the off-season our guests can easily access plenty of local points of interest including terrific restaurants, attractions and great shopping. We appreciate the feedback from your visit and look forward to seeing you again in the future. We also hope that you will follow us on: Facebook.com/BWPlusOceanfrontVB

"Stay here. You won't be disappointed!"

5
30/12/2015

A friend and I want to VA Beach for the purpose of being oceanfront and to fish. Although the piers close down in winter, the hotel didn't disappoint. It was directly in front of the ocean, with spectacular views. Unlike some hotels that say "oceanfront" but you only get to see a narrow view of the ocean, we had a private balcony and you could see the entire ocean for miles. The beds were comfortable and the rooms were clean, but the best part was the staff. EVERYONE was friendly, accommodating and eager to help. Smiles everywhere. One of the friendliest, most upbeat people we met was Jo, the person who took care of our room. She really brightened our day. She was never grumpy, never complaining, always smiling and cheerful. Thank you Jo and all the staff at Best Western Plus Oceanfront, 2809 Atlantic Avenue.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for choosing Best Western Plus for your recent fishing expedition here in Virginia Beach. We appreciate the kind compliments and the perfect review score that you posted. Our experienced staff works hard to ensure that each of our guests receives superior service during their time with us at our oceanfront hotel. Jo will be pleased to hear that she made your stay with us a memorable one. We look forward to seeing you again soon and hope you and your friend will like us on: Facebook.com/BWPlusOceanfrontVB

"Final Vacation 2015"

5
20/12/2015

Superb service from check-in to check-out. Great location, good food. Great experience. If I could change anything I would have booked Best Western Plus in May 2015 when I was here at Virginia beach for 2 weeks. The service at last vacation was horrific. I will be back to Virginia Beach again in the near future. Thank you for making this final vacation for 2015 the best.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Your perfect score and high praise is greatly appreciated! Thank you for choosing Best Western Plus for your final 2015 Virginia Beach vacation. It was a pleasure hosting you both and we're happy to see that you received superb service from our experienced staff from check-in to check-out. We hope you enjoyed relaxing by the indoor pool and taking spontaneous walks on the beach or boardwalk. We look forward to your return trip in the near future and we hope that you will stay in touch with us on: Facebook.com/BWPlusOceanfrontVB

"Last minute getaway"

4
18/12/2015

Oceanfront Hotel in a nice area. Room was clean and had a great view. Hotel staff were very friendly. Room had a Microwave and Refrigerator which was great. We went during the Christmas period and the lights were beautiful at night. I managed to catch a last minute deal and only paid $65 for a Saturday night. It was well worth it.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
It was a pleasure having you and your friends stay with us at Best Western Plus. As you found out, here in beautiful Virginia Beach even during the off-season there is plenty to do. The McDonalds Holiday Lights at the Beach is a colorful example. We're delighted you enjoyed your getaway to our beachfront hotel and look forward to hosting you all again very soon. Please stay in touch with us on: Facebook.com/BWPlusOceanfrontVB

"Bed Bugs!"

1
15/12/2015

I got bed bug bites during the one-night stay in this hotel. The presence of the bed bugs was confirmed by pest control company. The hotel manager did apologized. But I don't like his statement saying the bed bug issue occurs throughout the country. The hotel should do more pest inspection to prevent that. I would choose better hotel in the future trips.

bwvabeach, Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
As was discussed with you previously, our team takes the presence of bed bugs very seriously. We do apologize for any inconvenience during your stay and hope the special concessions provided to you were acceptable. Our staff has been trained to continually inspect rooms since this is an important topic and do seek outside assistance whenever necessary.

"Between the mades milken and the geese a laying"

5
11/12/2015

They have christmas lights of the 12 days of christmas right outside of the hotel makes it really fun. The hotel was nice and well located,the rooms were clean and the staff nice. Our microwave had a problem they fixed it in less than 15 minutes. It was thanksgiving weekend and we sat on the balcony watched the moon rise and then the sun . Spectacular.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We appreciate you choosing Best Western Plus for your recent trip to Virginia Beach and thank you for the perfect score posted. We're delighted you enjoyed your comfortable, clean room and enjoyed the seasonal light display on our Boardwalk. McDonald's Holiday Lights will be entertaining resort visitors through January 2nd. Please come back and see us again and until then we hope you'll follow us on:Facebook.com/BWPlusOceanfrontVB

"Our stay at Best Western Plus."

5
07/12/2015

Our stay was very exciting. The caterer had a most wonderful meal served. The desert was fantastic and the main course was most enjoyable. In the lounge, Ben the bar tender had us in stiches which most enjoyable. The Front desk were very personable and helpful. The maids we met always ask if there was something they could help us with. This makes for a most enjoyable stay.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for your perfect score and high praise. It was a pleasure having you stay with us here at Best Western Plus. We strive to continually deliver a high quality guest experience and we're delighted that your stay with us was so enjoyable. Thank you for the kind compliments about our helpful and friendly staff. Ben will be pleased that his service made your time with us memorable. We look forward to seeing you both again and ask that you like us on: Facebook.com/BWPlusOceanfrontVB

"Satisfied Customer"

5
02/12/2015

This was a very comfortable stay. The staff was very kind, helpful, and professional. The rooms were very clean and the service was perfect. We stayed in a room with double beds that were very soft yet firm at the same time. So it was a very pleasant sleeping experience. After 7 nights we decided to up our stay with a room containing a hot tub/Jacuzzi in it and that room as well was perfect!! I personally want to thank Best Western Plus for a very wonderful stay.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
It was a pleasure hosting your family here at Best Western Plus and we thank you for the perfect review score and comments. We're confident that your kids enjoyed our indoor pool as well as exploring our beautiful beach and Boardwalk. Virginia Beach has plenty to offer to keep the entire family entertained in-season and off-season. Please come back and visit again and until then we hope you'll follow us on: Facebook.com/BWPlusOceanfrontVB

"Just what I needed!"

4
30/11/2015

I'm a hotel manager myself...so....I'm really picky about service. This hotel didn't disappoint. Everyone was very kind. I had a beautiful room looking directly out over the ocean. The breakfast was yummy. Very nice!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for the perfect review score and for staying with us at Best Western Plus for your recent trip to Virginia Beach. Our hotel's goal is to provide friendly service, a comfortable and spacious room, and all the great amenities a guest needs to relax and unwind. We're delighted you enjoyed a nice visit with us here at the beach and do hope you can find some time to return back and stay again. Your review is very much appreciated and we invite you to also follow us on: Facebook.com/BWPlusOceanfrontVB

"Virginia Beach oceanfront"

5
23/11/2015

Central location to waterfront activities. Ocean front state park right around the corner. Zoo straight down the highway. Many other close activities. Even in late fall there are places to eat and many activities. Holiday lights are on the boardwalk in front of the hotel.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for choosing Best Western Plus for your recent trip and for the perfect review score! We agree, our oceanfront central location makes it easy for guests to enjoy all the fun in Virginia Beach from First Landing State Park to the Holiday Lights on our Boardwalk. Combined with all of the great amenities we have here at the hotel it makes us the perfect vacation choice! We appreciate your kind review and hope you will come back and visit us again soon. Until that time, we ask that you like us on: Facebook.com/BWPlusOceanfrontVB

"awesome !"

5
21/11/2015

wonderful staff members very friendly, and its beautiful right on the oceanfront. The rooms were excellent and they have a nice little indoor poor right next to this cute little ice cream shop! Wonderful experience.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Your perfect review score is truly a compliment and we thank you for taking time to share your comments with others. Yes, our ice cream shop right here at the hotel is loved by our guests who stay with us. It is wonderful to grab a cone and then take a stroll directly out on the boardwalk and enjoy the ocean air. Please share our hotel with your friends and come back and visit with us the next time you are in the area! Also keep in touch at:Facebook.com/BWPlusOceanfrontVB

"Great service"

5
21/11/2015

We had visited last year in February. .Planning on coming again soon. Called the front desk and asked if the manager could call me back. He did and remembered us..He was very helpful as far as what the prices were now and assured us we would get a great price.. Will return soon.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
It is flattering to know that you will be returning again to our hotel at the oceanfront in the near future. That is the best compliment you can provide to us! We are glad that our staff made your stay enjoyable and we do hope you loved both your room overlooking the ocean and our hot complimentary breakfast served daily. We look forward to your return and hope you'll stay in touch with us until then at:Facebook.com/BWPlusOceanfrontVB

"Great Rooms"

5
18/11/2015

The rooms were clean and being oceanfront the view was fantastic. I will always come back and stay. Good location, excellent restaurant and staff quite helpful. Located further down Atlantic so in the summertime the area is not quite as crowded. Hotel has both an indoor pool and outside pool. Easy Parking

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Your compliments are very much appreciated and we thank you for visiting with us recently while in Virginia Beach! Yes, our perfect beach location puts us in the center of it all and provides guests with plenty of options to enjoy themselves. Our indoor pool (and outdoor pool in the summertime) is a great amenity to enjoy while relaxing here at the oceanfront. Please come back and visit with us again soon, and follow us at: Facebook.com/BWPlusOceanfrontVB

"great place to stay"

5
14/11/2015

I've stayed at this hotel twice. My sister travels is handicapped and travels with me so we had a handicap accessible room with a great roll in shower. The room was very spacious with a great balcony overlooking the boardwalk.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for being a loyal Best Western customer and returning to visit with us again recently. It was a pleasure hosting you and your sister again at our oceanfront hotel. We're happy to see that you enjoyed both your spacious, comfy room and the great views from your private balcony. It's a wonderful place to watch all the action on our Boardwalk or just watch the waves crashing on the beach. Our indoor pool and convenient restaurant provide plenty of options for guests as well. We look forward to your next trip to Virginia Beach and hope you will follow us on: Facebook.com/BWPlusOceanfrontVB

"VERY disappointed, expected better from a Best Western Plus."

1
12/11/2015

We have stayed at many Best Western Plus and have usually been very satisfied. But this one should never have been graded a Plus! We were very disappointed to find our room was dingy and shabby, and smelt damp. but I put this down to being so near the sea, I would usually have complained about the condition of the room, but having just completed a very long and tireing journey and needing sleep. I just sprayed perfume everywhere and hoped for the best. But on going to bed found they were damp and smelt worse than the room, I slept in a chair and booked out first thing in the morning. We then booked into the really lovely Marriott Courtyard hotel just a few yards further down the beech, where the staff were wonderful and we had a VERY clean well appointed room, and actually stayed there a couple of extra days due to the comfort this hotel offered. If you need/want to be in this area, do yourself a favour and stay at the Marriott Courtyard, we would go back there anytime !

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We appreciate you staying with us recently but are disheartened to see that your experience with us was disappointing. We strive to deliver each guest a high quality experience and apologize that we did not meet our normal standard during your visit. Thank you for taking time to share your feedback and we hope you enjoyed the Virginia Beach area.

"Nov. stay"

4
11/11/2015

The hotel staff very good. The room and balcony were nice. The bath and could use a little update or better tile but clean. We had quiet location per our request at check-in without neighbors on 8th (top) floor during low season weekday and good views onto beach/ocean. Good breakfast but would have enjoyed yogurt. Would be nice if double beds were queen beds instead. Parking was easy. We would stay again.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for choosing Best Western for your recent trip to Virginia Beach. The views from our private balconies are breathtaking and we hope you were able to enjoy a sunrise as well. We are glad to hear that your time with us was pleasant and that you enjoyed a delicious breakfast at our complimentary hot and cold breakfast bar as well. It is a delicious way to fuel up before a fun day of exploring. We hope you come back and visit with us again soon and until then we ask that you follow us on:Facebook.com/BWPlusOceanfrontVB

"What a great stay."

5
09/11/2015

Everything was great but the Breakfast. I enjoyed everything but that terrible food. Fire the chef if that is what he thinks is good food. What a great view of the beach. I will return and tell friends about the place. Just not the food.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Your perfect score is truly appreciated! It was our pleasure having you stay with us here at Best Western Plus. We're delighted to see that you enjoyed our beautiful beach views and will share your great stay with your friends. We apologize that your breakfast experience was not more enjoyable and will certainly research your remarks quickly. We look forward to your next trip to Virginia Beach for more fun here at the oceanfront. Please like us on: Facebook.com/BWPlusOceanfrontVB

"Beautiful view to wake up to."

4
03/11/2015

Hotel is very clean. Room was very clean and good sized. I loved being able to step out onto the balcony for a view you can't beat. Beds are comfortable, pillows odd but ok. The indoor swimming pool that is supposed to be heated was cold. Over all very pleased with my stay and will definitely come back.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for choosing Best Western Plus for your recent vacation plans. We're thrilled that you enjoyed your room's private balcony with spectacular Atlantic Ocean views. Even as fall arrives here in Virginia Beach, our oceanfront balcony is an ideal place to kick back, relax and enjoy the mild temperatures and magnificent beach. We appreciate your business and hope you come back and visit with us again. Please follow us on: Facebook.com/BWPlusOceanfrontVB

"BAD EXPERIENCE"

1
28/10/2015

Ripped off. It was a bad experience because the charges incurred were not adjusted despite the rooms were changed. One room cost at $79 per night and one cost $99 per night with Jacuzzi. Both rooms occupied were similar at $79 per night. No Jacuzzi. No cost adjustment. Either receptionist or staff at the front desk were incompetent or typical personnel who doesn't care.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
While we appreciate you staying with us recently, we do apologize for the billing error with your accommodations and we'd be happy to discuss this personally with you to correct it if it has not already been resolved. Your experience with our staff is not a typical one yet we do apologize for any inconveniences while with us.

"Great location"

4
26/10/2015

One extra star for location and staff. Please note this is an old style motel with outside corridors (now glassed in). Also size and layout of rooms meant to maximize the number of rooms in the available footprint. From the room balcony a million dollar view. Staff very friendly and helpful. As to the breakfast our normal breakfast is OJ toast and coffee so we were very satisfied with what they offered. Also had dinner in hotel restaurant. Very good food and service.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for staying with us recently here at Best Western Plus. We are pleased that you enjoyed our million dollar ocean views and that the service you received during your stay was friendly and helpful. Our team takes every effort to make customers feel special while they are having fun here with us at the beach. We appreciate your business and hope that you will return to Virginia Beach again soon. Until then, please follow us on: Facebook.com/BWPlusOceanfrontVB

"Great price and Beautiful location"

4
24/10/2015

I have stayed at the Best Western here in Va Bch before, so I pretty much knew what to expect. Front desk is courteous and efficient. (I did ask about bike rentals in the area and they werent sure. (FYI-Cherie's bike rentals at 13th st on the boardwalk was still open and apparently they have 4 rental places along the boardwalk). The hotel is clean and the elevators run pretty quick. The room has a beautiful view of the beach. There is a new hotel going up next door, so heard a bit of contruction noise in the morning. The beds were comfy, but I'm not so sure about the 4 square pillows, there were a bit hard for us, but we might be picky since we're used to soft pillows. Bathroom was spotless. Only real concern we had was the door to the balcony. I think it's time to replace it. We could literally see a gap in between the door and the outside, plus we had a hard time opening the lock . The FREE breakfast buffet had nice choices, was plentiful and hot. Overall this hotel met our standards. You can't beat the price this time of year and we would come back.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
It was a pleasure having you stay with us again here at Best Western Plus. We appreciate the kind compliments about our hard working staff and our beautiful oceanfront location. Cleanliness is very important to us and we appreciate you noticing all of our hard work. We're happy to see that you enjoyed your time in Virginia Beach and had fun riding bikes on our Boardwalk. It's a great way to explore all the fun local sites. Please come back and stay again and we invite you to follow us on: Facebook.com/BWPlusOceanfrontVB

"An Excellent Hotel at Virginia Beach"

5
22/10/2015

This was a hotel with quiet rooms and excellent breakfast. It was nice to be able to open the sliding glass door to step outside and look at the ocean and watch people on the boardwalk. I would stay here again (and I have already made my reservation).

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Your perfect review score and high recommendation is truly appreciated! Thank you for choosing Best Western Plus for your recent business trip to Virginia Beach. Our goal is to provide each guest a comfortable room and superior service so they can relax and enjoy themselves. Yes, having the ocean view from your private balcony and enjoying the sounds of the waves crashing makes for a wonderful time. We hope your trip was successful and we're looking forward to hosting you again. We ask that you also like us on:Facebook.com/BWPlusOceanfrontVB

"Not as good as past trips"

4
21/10/2015

We've always stayed at this property and always use Best Western properties when available. This time I was disappointed. Lounge totally blew it. Asked for gin and tonic and was given a gin and soda with a splash of something since we're out of tonic, never asked if that was okay. No one to seat us. In the lobby someone who appeared to be a hotel employee grabs us and starts to talk about local attractions only to find out she is selling time shares. Over an hour of my time wasted. A/C in room sounded like a large air compressor when it came on. Very noisy

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for being a loyal Best Western Plus customer and returning back to stay with us again recently. We are sorry to see that your recent visit did not meet our usual high standards. Guest satisfaction is extremely important to us and we will immediately be looking into your comments with our staff. We apologize that your visit was less than perfect and we appreciate you providing your valuable insight. We hope you will both come back again and we ask that you stay in touch with us on:Facebook.com/BWPlusOceanfrontVB

"Decent Hotel Right On the Beach"

3
19/10/2015

This hotel is situated right on the beach so you can hear the water lapping onto the shore from your balcony. Most rooms have a balcony. The beds are satisfactory for your back. The bathroom was clean. Vacuuming could have been more thorough and dusting of the ice bucket was needed. Overall, a pleasant stay. Ate at restaurant downstairs and food was good. Breakfasts which were included were adequate and good.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
It was our pleasure hosting you and your friends for your recent trip to Virginia Beach. We are glad to see that you enjoyed our beautiful oceanfront location and took advantage of our complimentary hot and cold breakfast bar in the morning. It is a delicious way to fuel up for a fun day of beach exploring. Thank you for choosing Best Western Plus and we hope you all come back and visit with us again soon. Until then please follow us on: Facebook.com/BWPlusOceanfrontVB

"Get a way"

4
15/10/2015

Excellent view from the room. Stayed on the third floor. Stayed off season which nice not to have the crowds but many resturants and shops were closed. Time of the year was perfect and the water temp nice.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for staying with us at Best Western Plus for your recent getaway in Virginia Beach. We appreciate your kind comments and are delighted to see you enjoyed your time both at our oceanfront hotel and in the Virginia Beach area. Yes, our wonderful ocean views from the private balconies of the rooms are incredible and we are glad you loved it! We look forward to seeing you next time and hope you will follow us on:Facebook.com/BWPlusOceanfrontVB

"Just Ok"

2
15/10/2015

Hotel is located oceanfront,perfect for sunrise/sunset view. But hotel is quite showing it's age, could benefit from remodeling or updating. Very convenient going to the beach and across the shops. Also, AC is not working well, have to bear the sound and the humidity inside the room due to AC that is almost non functioning and too loud. If remodeled, this hotel has a potential.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
We appreciate you staying at our hotel recently and value your insightful feedback. We're happy you enjoyed our convenient, oceanfront location and hope you took advantage of all the free family fun activities offered here in the Virginia Beach resort area. Thank you for taking the time to share your experience with others and we hope you come and visit again.

"Horrible"

1
13/10/2015

Outdated. Not very clean. Room had bed bugs but staff denied. I'd stay far away from this place. Cannot understand the good reviews. The free breakfast was poor in quality.The hotel room view was very nice.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
While we thank you for staying with us recently we are alarmed to see that your visit with us was disappointing. We did immediately research your comments posted and did not find any evidence of any bed bugs in your room as they are also a very big concern for us as well. We apologize for not providing your family with the memorable vacation you had anticipated but do hope you enjoyed the beach and your time in the Virginia Beach area.

"Great Location"

3
12/10/2015

This hotel is not fancy, the bathrooms could use an overhaul, but are very functional. Great view of the beach and ocean from all rooms, nice balcony set up to sit out on. Short walk to many restaurants and beach shopping. This is the second year we have gone to this location as a group.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for being a loyal Best Western Plus customer and for coming to stay with us again this year. We're delighted to see that you enjoyed our central oceanfront location as we are truly in the center of many great attractions. It's easy for our guests to walk to many great local points of interest including some delicious restaurants and great shopping establishments. We hope you come back again next year and invite you to follow us on:Facebook.com/BWPlusOceanfrontVB

"Best Western Oceanfront - VA Beach"

5
12/10/2015

The staff at this hotel are wonderful. The ocean view is spectacular. The rooms are pleasant - it was great to have a balcony overlooking the ocean! We thoroughly enjoyed our time at this Best Western and in VA Beach.

"Can't wait to return"

5
09/10/2015

My girlfriend (now fiancé) and I visited Virginia Beach in Sept. And were beyond thrilled with our visit to The Best Western! This is where I proposed to my future wife, but it wouldn't have been possible without Lee's help and willingness to go above and beyond what was expected. She not only assisted me in finding a plane company to fly a banner by "popping the question" but she kept it so discrete which made it that much more exciting and memorable for us. There are not many employees that would go to the lengths that she did to help me with such a special moment and we will be forever thankful for her. Someone give that girl a raise!!!

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for including Best Western Plus in your exciting proposal plans. Our experienced and friendly staff's priority is to help make every guest's stay special and enjoyable. Lee will be very pleased to hear her assistance helped with your romantic proposal when popping the question! Congratulations to you both, and please come back and see us again. We also invite you to like us and stay in touch at: Facebook.com/BWPlusOceanfrontVB

"pleasant stay"

3
06/10/2015

Would stay at this property again. Location was good and room was quiet and slightly above average. View of beach area was excellent.. We were on a tight schedule so did not use any of the services other than room its self.

bwvabeach, General Manager at BEST WESTERN PLUS Oceanfront Virginia Beach, responded to this review
Thank you for choosing Best Western Plus for your recent trip to Virginia Beach. We are delighted to see that you had a pleasant stay with us. Hopefully, during your next trip you can all stay a little longer and enjoy some of our property's great amenities including our indoor pool. It's a perfect place to swim and have fun as a second option to the beach. We look forward to hosting your family again and ask that you follow us on:Facebook.com/BWPlusOceanfrontVB

"Recent stay"

5
05/10/2015

This is not an upscale hotel, it was a nice place with a beautiful ocean view from our balcony. it is literally on the boardwalk of the beach. Has a nice indoor pool. A little confusing because there are non ocean view rooms but they are across the street. Just be clear which hotel you will be in. Good value for your money.

"very nice week end"

5
05/10/2015

My sister & I spent 3 nights at this hote