Best Western Center Inn

We recently stayed here and all of the staff, from the hotel managers, to the service staff were all exceptionally kind and responsive. It's an older facility; but the rooms are clean and easily accessible. We also loved the diner which is adjacent to the hotel.

Staff were super friendly and helpful. Exterior is older looking but the rooms are very nice. Beds are super comfy with lots of fluffy pillows. Hotel is close to Highway 13 and Bay Bridge Tunnel. There are lots of restaurants near by. Also loved the convenience of text check in and out. And the staff give you a goodie bag at check in for a welcome touch.

I should have paid attention to the reviews. The room needs serious updating. The staff was at best distant and not interested in customer service. Breakfast is limited. We didn't feel as safe as we would have liked.

Just for clarification this is a motel not a hotel. Some might think the area is a bit sketchy. We just stayed for 5 nights and had no issues at all. The rooms are clean, the towels and bed linens were good. The breakfast in the am is very very good and the breakfast staff are amazing. We did not use the pool but it looked very clean and refreshing. We had no issues parking. There is one front desk clerk who was absolutely miserable the 2 interactions we had with her and should definitely not be working the front desk but the other 2 individuals were very nice and very friendly. I would definitely recommend this motel if you are in the area.

Best Western canceled my reservation day of and found out when I got there at 9:30pm . Didn't give me my rate when I booked months ago and charged me last weeks rate . Manager gave me a credit of $80 but not all . Still owes me $104 . This was a big group that booked for a softball tournament. This happened to 6 groups . Why couldn't they just give the full credit to make it right ??? Booked for $1104 for 5 nights and after they canceled and that night they charged me $1286 . They shouldn't be trying to take the money out of accounts before people get there .

Be aware that this is a motel not a hotel. All the rooms are on the outside. There is no elevator! Being an older female traveling alone I did not feel safe and I had a difficult time navigating the stairs to my room. The outdoor staircase was also in a hidden part of the building. Also not safe for a single older female. When I asked to be switched to a ground floor room she said that she could not. The light bulbs in the entry light in the room were burned out and never replaced. The clock didn't work. Every time the AC unit came on it squeaked the entire room it was running. The breakfast was cold. Also the description of the location of the hotel was totally wrong. It's in a seedy part of town with only fast food restaurants nearby.

one of the worst and ugliest hotels I have used, pictures are very misleading. Almost fell in the breakfast area since floor was so greasy; front desk staff needs customer service training, a manager needs to be on duty

Hotel was a good place to stay for its price. Breakfast was a not extensive in selection but adequate although the bagel I had was on the dry side. Wifi was a bit week in my room. I may be a bit generous on my rating but it was good value for the price.

I've traveled a lot, but after spending just a few minutes here my Spidey senses were going off. Norfolk has a high crime rate in general and this part of town is bad specifically. Unfortunately I had already booked the room and it was getting late so I just accepted the fact. Check in was mediocre. I am a diamond member with BW which allows me water and snacks. This wasn't available to me. They were out of water and no snacks were offered. Room was a 2 star. Nothing special. It was clean. Bedding was mediocre. The whole place was mediocre. Would not recommend this place.

What I can say is the beds are extremely comfortable and the person who took care of us at the front desk at check-in is very kind warm hearted and polite absolutely loved her she knocked her job out of the park. My only disappointment was there was no butter for morning toast, bagels, waffles that was kind of a disappointment- they were probably just out of it. My other disappointment was they did not make waffles the next day and we stayed for two. I can't understand why they wouldn't have. But for your money you can't beat it is a very clean and comfortable hotel I'm not sure our sheet was stripped but I use on top of my own blanket when I stay at a hotel anyways. No bedbugs and comfortable beds that you can't beat.

Everything was clean, decent continental breakfast, and the woman at the desk, Crystal J, was exceptional. We got in at midnight and I think she could tell we were a bit exhausted, she offered us a later checkout and gave us water. This small thing made my teenager so happy. The next morning we went down for breakfast around 930 and she was still there and totally pleasant. Asked how we were doing and kept working hard to answer guest questions and keep breakfast going.

A great stay. Staff were helpful, great breakfast. the room was greatly decorated and a cool temperature. The location was great; located near all major highways. A few great restaurants and stores were nearby.

The front office check-in was dark and dismal bcuz they dont open up their curtains which also makes it look like this BW is out of business as we approached it. Horrible way to be greeted!! Room was sub-par: carpets needed replacing yesterday, bathroom door and corners of walls all chipped/cracked, bathroom floor tile job poorly done in corners. Toilet paper holder was falling out of the wall. Simply needing an overdue remodel/refresh job.

Location seems relatively central to everywhere we wanted to go. Rooms were good and secure. The breakfast and Miss Cynthia are what makes this place pop though! She really takes care of you and wants you to enjoy and comeback.

I found long black hair on the bathroom floor and in the bed. Cigarette pack plastic wrap and paper all over the floor. Feet prints on the tile floor. This room was not cleaned after the last guest! It was gross! As I was leaving, I noticed that the locking latch was pulled out of the frame. All night, I thought I was at lease secure in the room. Turns out, I was not!

Tiara at the front desk was so warm and welcoming when we arrived late at night. Just the kind of service that you wish you'd get everywhere but usually don't. Room AC was excellent. Bathroom shower drain wasn't working well and room hair dryer only had one low speed but no stay is perfect I guess. Fair price for a quick stay.

I loved pancakes and their pancakes were made to perfection. The other breakfast items were all good. Eat all you can. The coffee was available 24/7. Aside from awesome breakfast, the hotel staff were very friendly and helpful. I stayed for 2 consecutive days and I can say that their customer service is wonderful

We only stayed 1 night. The staff was very nice and accomodating for our late check in. The room was clean and smoke free as requested. We did not est breakfast here but look nice and the coffee was hot

I called 2 and a half weeks before our stay to add a name to the reservation for check in. We were on a tight timeline due to a wedding. Tiara would not let the person check in. Even though she said she was a manager (not the name listed up front as being the manager, though) said she couldn't help us and was not going to provide anything for the hour and 15 minute delay to our schedule she caused. I had to call the 800 number to get someone to confirm the name was on our check in and they said they would give us a travel voucher that I have yet to receive. Beyond the poor customer service, there were flies and ants in our room the entire weekend. Other members of the bridal party had to switch rooms because there were so many bugs in theirs. The walls were also so thin we could hear the neighboring room when they used the bathroom, coughed, or turned the TV on.

Good hotel, good price. We made the reservation through Best Western and check in and out went flawlessly. The staff were attentive when we had questions and were nice. There was a hot breakfast every morning. I must say, their biscuits were so fluffy! Yes, homemade biscuits and gravy, one morning, sausage and eggs, cereal, oatmeal, make your own waffles with four different fruit toppings, and syrup, coffee, juice, milk, etc. Even the guests were courteous. The pool was very clean and looked to be cleaned regularly. The room and linens were clean. Note, there is not a laundry room. The key is communication. If you cannot get into WIFI or need more toiletry items, call the front desk. Overall, I was happy with my stay and I saved money. What more can you ask for?

When we arrived at 4pm, we were informed our reservation, made 11 months previously, had been cancelled due to a credit card problem. We could of course book a new room for an additional rate of $120 above the booked rate. We did so, paying with the same card that the hotel claimed was not valid that morning. Having paid an exorbitant rate, the room was average and the breakfast was one of the worst BW breakfasts ever. On this trip we have spent 27 nights in a selection of BW hotels and nowhere else did we have a problem or were indeed treated so shabbily. The desk person gave me an email address to contact the manager, my mail has so been ignored by the hotel. On the basis of the above, I would never recommend this hotel under any circumstances.

We had been on the road for 12 hours in horrible rainy weather and lots of "incidents" on I 95. The young lady at the desk was so nice and got us checked in quickly. The room was Excellent and Very Clean!!! The breakfast was also very delicious. They had a little bit of everything, from sausage and pancakes to eggs, cereal and fruit. Coffee and other beverages. From the lady at check in /out to the lady running the breakfast area, I will have to say that this has been one of the BEST places we have stayed.

Pleasant people and nice stay but only minor things were the back parking lot but it was well lighted. All hotels have you make a damage deposit but it seems unreasonable to me if you don't have the availability amount on your card

Very displeased! Was forced to leave an addition $150 deposit on my credit card for “incidentals”. I asked for an additional explanation and was told this only applies to Expedia bookings and covers damages such a smoking. I don't smoke, have asthma, and presume your smoke detectors work. This was not disclosed until check in. I asked for a receipt, was provided a handwritten receipt that did not reference deposit. This still shows a pending charge and I am told it may take up to 7 days to be refunded. Preposterous! Then my room door was jammed and the toilet was running and handle broken. The second room smelled horribly of chlorinated cleaning products yet the bathroom floor was dirty with matted hair. Disgusting! Upon check out the next morning I waited 15 minutes searching for a desk attendant who appeared to be sleeping. Not conducive to catching a plane for an airport hotel. Overall a horrendous experience that Is reflected in my online reviews. Also this was a Motel, but was listed as a Hotel on Expedia. I will avoid any Best Westerns in the future.

I was very happy with my stay at the Best Western Center Inn, and would stay there again. The room was very quiet and well-appointed. The breakfast buffet, even though reduced due to COVID, was still quite good. The staff was very helpful, with one (Jessica) being especially so.

We enjoyed our stay at this Best Western. This is an older hotel so it doesn't have the look and feel of a modern hotel. The staff was welcoming and helpful. The hotel is in a good area although it is a bit noisy. The price is fairly reasonable.

I've been a rewards member for years, was not acknowledged at check in. Had to wait 15 minutes to check in because we couldn't find an employee. The lady checking us in had no name tag and was wearing a tshirt and jeans. Very unprofessional. Breakfast was below subpar. Would not recommend this Best Western.

This is a very clean and quiet place to stay with a super nice staff. The room was clean and comfortable, and completely disinfected so I felt safe. The staff was very friendly and helpful as well. I will definitely come back when I make this trip again next year!

Had a good stay at the hotel. They didn't have an elevator so it was a pain carrying suit cases up the stairs. The rod in the closet was broken I didn't report lived out of my suitcase. The hotel had quite a few places to eat close by walked to them. Seems like a busy place I would stay again.

We recently stayed at this Best Western for 4 nights. We were pleasantly surprised. We had a quiet room on the 2nd floor overlooking the pool. Room was very clean and beds were comfortable. We did not have housekeeping come in at all, we just had our towels replaced. Front desk staff was friendly and helpful. Parking can be an issue if you get in late at night. Overall a good stay, we would definitely stay again if in the area. This is not a 5* resort, this is an adequate hotel with all amenities needed to make for a comfortable stay.

I would expect this quality for under $100/ night but for a $300 / night room reservation this hotel has got to get it together. Never staying at ANY Best Western again and certainly not this one. Our [non smoking] room reeked of pot so bad when we first checked that my pregnant friend had a hard time standing in there. We were then moved to a better smelling room, but the noise was too loud with people outside their rooms partying until midnight and then was woken up by more yelling at 3 am. The front desk person at this time, Crystal, was unapologetic and rude when I called down to complain. They didn't offer to comp any part of this ridiculously overpriced hotel. Never again!

The bathroom dirty, floor sticky, cou terrace sticky, toilet and shower visibly not cleaned from last guest. Bed looked clean but went home with bed bugs bites all over my body. The front desk staff was friendly and the hotel is located conveniently near the airport.

Always enjoy and relax while being solo and easing my mind alone .. clean and breakfast is always an A plus to have amenities are okay for the price nothing to complain about enjoy swimming in the pool and seeing the view

This was a last minute booking bc the first place we booked was absolutely disgusting. Thankfully, this one delivered. The accommodations themselves are average and nothing fancy. But it was a non-smoking room as advertised, it was clean, and the front desk staff was super accommodating and very professional. It was quite and we got a good night sleep. It's less than 2 miles from the airport and just a few minutes from the outlet mall. If you are needing a lower priced option I would recommend this Best Western.

While traveling through the Virginia Beach area, my family and I stopped in at this Best Western Center Inn. It does have doors that open up to the outside, but the rooms looked to be newly renovated, and were very neat and clean! The front desk staff was extremely helpful and friendly!

We had a nice pretty quiet room. Once we heard our neighbors for 10 minutes and a little outside with the walkway around our room on two sides, but overall quiet. The staff was very nice and I had a special request that they were prepared to take care of, but didn't end up having to for us. They had a good to go breakfast for our needs, no protein, but otherwise it was good. Also, they had multiple choices for coffee and juices in the morning, which we appreciated. We've stayed at numerous hotels lately and just got water, no other options for the morning, unless we got coffee from our room.

The hotel was nice. I love the appearance of the lobby more than the appearance of the room. I wish they updated the rooms to match the lobby. The front office rep was very helpful and attentive. She made the process of checking in very efficient. I would consider staying at this hotel again if the service remains pleasant and professional.

Business and family group trip. Disappointed with quality of location. Room was clean, just older and dark. Water temp fluctuations and had to call for towels on 2nd day. No cleaning done. No one answered at desk from 9pm to 7am when called for more toilet paper. Staff was very nice!!

The motel is clean, the desk crew was friendly and helpful, the price was reasonable. The room was quiet and the a/c and heating worked well. In the world of COVID, it's a good place to stay. I definitely recommend it.

For the price of $180/night, I expected more. This is more like a motel, than a hotel but the location is very convenient to restaurants, highways, and freeways so I guess that's the reason. The room could use some updating, but was decent.

Terrible experience.The storm knocked out the computer system for the hotel.The poor manager was working by herself with no way to check people in. This was a crisis situation and the owner should have been there. No TV. No Internet. Terrible

I've stayed here multiple times and will stay again. It's comfy, quiet, fabulous water pressure, the AC works and has a comfortable chair for watching TV. It's also a short distance from the beach and lots of dining facilities and shopping.

Had a wonderful time. They made me feel very safe and secure during this time. Room was clean and spacious. No breakfast was available but that was due to recent events as well. Overall will definitely be back once everything is back to normal.

I needed a hotel to stay at for a business trip in Virginia. I arrived at 4am & I was hoping that someone would allow me to check in at that time. Best Western was the best option. It had to highest reviews so I decided to stay here. This hotel is clean, comfortable & affordable with friendly welcoming staff. Definitely had a great stay & I would recommend to anyone. A+ Service

It is in a very good location you can get to downtown as well as the oceanfront from here easily. The staff people Ctrina &Pia are very courteous and helpful. The breakfast here is good as well. The rooms are very clean

Standard hotel with a pool, gym and complimentary breakfast for that price is definitely value for money. Located conveniently in the down town close to restaurants and shops. Coffee machine, Microwave and refrigerator are provided in the room which is very convenient.

Best customer service and hospitality. Staff works together to keep the property clean and management is always so polite/helpful. I love this property and will continue to keep them as my first choice when I stay in Virginia beach.

I was told I'd get a copy of the receipt for the stay sent to me by eMail. I did not receive it. I also never received an email copy of my confirmation. When I checked in, I verified that they had the correct email address, but no receipt for the stay. Apparently the email address on file was correct, because I received this request for a review, but somewhere in the process, no copies of the confirmation nor receipt were every sent to me.

This hotel is a good value for the price. It has a pool, It's clean, offers free breakfast with a waffle maker, and It is is conveniently located near several restaurants and attractions in Virginia Beach and Norfolk. It's just a few minutes from I-64.situated on North Hampton Blvd, so it is easy to find.

Exhibited the as expected high quality Best Western experience, from the quick check in, new and comfortable furnishings and delightful full breakfast. Was the perfect distance to ORF, close enough for conveniently catching an early morning flight, but not so close as to put it in an audible flight path.

Traveled to South Carolina and home. Stayed at 2 BestWesterns. They were both very Comfortable. The Santee Best Western was terrific. The Breaskfast was amazing. When I arrived at Santee, I was exhausted, the room was amazing. Both the Best Westerns are always clean and ready for Guests.

Great room for money. Good breakfast . Convenient location . Older motel with a good updating. Wished for an elevator in these types of properties but for one night manageable . Not a fan of outdoor entrances.

Location is ideally located a few minutes from the airport, and has many options for dining near by. It is a bit tricky locating it as it's tucked in behind a diner. Overall customer service is great and rooms are clean and comfortable.

The bed was comfortable and breakfast was really good. We like best Western because the hotels are always clean. With that being said, this is a budget hotel. There is no elevator access to the second floor. If the first floor rooms are sold out then this is not the place for a disabled person. But all in all it was a good stay.

This is the second time I have stayed at this hotel. This last one was only overnight as we had an early flight in the morning. The receptionist was very pleasant and got us in quickly which we appreciated as it was a late check-in and we had to leave early. The room was comfortable and very convenient.

I've stayed at many hotel traveling for work, but this was by far the best stay. Friendly staff, rooms clean and comfortable beds. Could not have asked for more. Thank you to the great staff that worked during my stay.

Our daughter is stationed at Little Creek. We were looking for a place to stay with that was reasonable but close to the base. It literally is right off the highway we came in on. From the time we checked in to the time we left it was nothing but a great visit. We stayed 3 nights and breakfast was amazing every morning we had a variety of bagels biscuits gravy eggs sausage bacon toast yogurt coffee juice you name it was there. If you can't find something to eat it's your problem. We would recommend your staying on the first floor if you cannot go up and down steps. When we were checking lady was very kind and making sure we were on the first floor .We stayed at the back away from the main road. There are restaurants right in front of the hotel you can walk to. We enjoyed Pop's diner also down the street is a Dunkin Donuts across the street is a Wawa gas station. We were sad the pool was closed but I understand it is September. The lobby is very clean the rooms are very clean and quiet. I wish I could remember the young lady who served us breakfast but she was amazing very aware of all the people as they came in the room to make sure they had coffee whatever they needed

This hotel was very comfortable, rooms are big and very clean. I was there for over a couple of days and enjoyed my stay. Staff is very nice and helpful and yes the breakfast was fantastic! I felt safe, comfortable and great location for my business needs. I will stay here again and would recommend this hotel to other business owners that are looking for a good value.

The staff is very friendly. They go out of their way to make you feel at home. The Got breakfast was good every morning. The room are clean. The house keeping staff goes out of their way to make sure you have everything you need in Your room

Had a wonderful stay at this hotel. I was in town for a few days and did not want to leave this place. The staff was amazing, breakfast was plentiful, and rooms are very clean. I would definitely recommend this place to anyone!

The hotel has potential. It has clearly been recently updated and the breakfast buffet is nice but there is lack of cleanliness. The guestroom floor was not vacuumed and my 2 year old son brought me a dead cockroach he found in the closet. Also, the front desk agent was poor with giving directions to the room and she said room numbers out loud which is a safety concern.

This hotel was very nice and clean and the staff is amazing. This property is located next to some outlets but about 25 minutes from the beach. Only issue was it was extremly expensive!!! If you want a clean hotel this would be the place to stay.

This place was clean a little dated but clean, they offer free WIFI, we notice they had a pool and served a buffet breakfast. The location is great if you are heading to Virginia Beach lots of places to eat.

The only issue I was trying to contact the front to informed that was running late and I would arrive, the check-in time at 3 pm due to car accident, traffic. I started calling at 2:15 pm and did not get answered until after 3:20 pm. But once I arrive the service was outstanding.

3rd stay since May during road trips. Rooms were recently refurbished (paint, furniture, appliances) in the spring, new room air conditioners were being installed. Good value for the money considering the reputation for motel-ish type properties. Hoping recent property upgrades are sustained through routine maintenance and effective housekeeping while maintaining a fair price point. Breakfast was good, nice pool area, ample parking.

We were having to spend the day at the Norfolk airport from 9:30 am until 5:00 pm and called to see if we could get a room to check in right away in the morning just for the day. The property manager Samantha was great. She got us a rom, a discount, and a goodie bag so we could spend the day there. It was very pleasant and we appreciated all her efforts. many Thanks

I was pleasantly surprised with the quality of the staff, facilities, and amenities. My room was clean and comfortable. The staff is friendly and helpful. The pool and the whole place was absolutely clean as it could be. I felt like I was staying at a more expensive hotel.

We stayed overnight here after dropping off our daughter to college. The hotel was okay we walked outside to the 2nd floor to our room. Bathroom was clean and bed was comfortable they had complimentary breakfast which was good

Stayed two nights, Best western stay the best Center is convenient and clean, Staff was very helpful and pleasant. Price was the average for the area. Poll was inviting and wate was warm, clean. outside pool.

The front desk lady and the housekeeping staff seems to be under stress for something. They are extremly rude and they do not perfom their job according to the hotel guidelines. There are two thing that are great about this hotel: (1) location is close to viriginia beach (15 miles) and located in the center of so many restaurnts. (2) the breakfast is reasonable and the serving lady is extremely nice. I do beleive that the front desk lady needs some training on custumer relationship management. She takes everything personal even if it is a request for cleaning the room. We stayed four days and the room has been partially cleaned once. We had to beg for towels and bathroom tissue and we have to go to the front desk to grap them. You feel tension between the employees and most of them with very poor emotional intellegence towards the customers. We left the hotel before our time is up due to very complex situations and dirty room. This hotel has all the input to be a good one, but unfortunagely currently is not qualified for that description.

We were looking for somewhere reasonably priced to stay in the Virginia Beach area for a night and chose this motel. About 20 minute drive from VB boardwalk. The room was clean and breakfast was surprisingly good! There is no exercise room here if that is important to you, We booked while driving and we didn't notice until we got here. Other than that we were happy with our stay.

Was very pleased with the service and cleanliness of the place. Had a great breakfast area. Staff was very kind and friendly. Although the pool was not opened when we came, I would definitely recommend coming back and staying here again!

After being gone all day. Came back to room smelling like weed. The head housekeeper came in and agreed. She also said no one had been in room all day. She called front desk. She came down and said she smelt nothing.

The hotel was ok but I think for this Best Western we were over charged. The room was ok, the bathroom we had to hold the commode handle down to get it to completely flush. The breakfast was a good variety of food. The pool was outside and floating the next evening with a earplug-leaves-Bugs. I don't think it got cleaned out that day.

Had a wonderful time at this hotel. Great staff, clean rooms, super convenient location where we were able to be anywhere around the city in minutes. Hotel also had a wonderful breakfast too!! Cant wait to come back!

My husband and I came there to celebrate our anniversary I used my points wish I had stayed at another Best Western check in person was ok asked did I want 2nd floor no they have no elevator came to the room door had chipped paint there was food down by the night stand from previous guest food the the dresser draws ac didn't work properly hair in the bathroom room mildew on shower curtain left out early in the morning came back room was still not cleaned finally when housekeeping came just told her to give me towels and take out the trash made my own bed I work in the hotel business over 18 years as a housekeeping supervisor and behind the front desk this is unacceptable definitely will not be going back there

They have really good pics but when you got in at the hotel you realized is not that good. And the worst part is how it looks nice I thought the payment was worthy but I was wrong. I'll never stay there again

The door to 1 unit did not lock, so if you left the room, anyone could have entered. The internet code didn't work and the TV needed to be serviced (but they got that fixed). If you have a handicapped person in your party, make sure you enter that info when making the reservation, otherwise a double amputee will have to walk up 2 sets of steps if your room is on the second floor. No elevator either. I will not stay at this Best Western or any others because of this horrible experience. Called the corporate offices and they seemed to forget what it means to satisfy customers or make it right when you're wrong.

Mold to HVAC reported but not cleaned completely. Moved to 2nd room that was to be a"Clean" room. Mold and hair in tub, used soap on sink and on tub, previous guest toiletries left in room, sheets had hair and sock fiber balls, commode clogged before we used it, HVAC wouldn't stay on long enough to cool room. We changed sheets to have a clean bed to sleep in for the night.

Room appeared to be updated. Room and bedding was clean. Refrigerator and microwave in room were nice amenities. Refrigerator ran loudly. Nothing fancy but worked for a solo trip in town for a sporting event. Breakfast was good, not fancy but ample. Overall no real problems. Wish they had a workout area.

Great place to stay. Very friendly staff. They will go out of their way to help you. The house keeping staff is awesome. The grounds are always clean. The pool is always clear. Great location not far from the beaches and the shopping.

The pictures online were very misleading. The room stunk of mold and smoke and was not clean. The location made us feel unsafe. We checked out several hours after checking in and did not get any refund at all. The front desk staff was friendly and understanding of our concerns

Center Inn was immaculately clean with a highly professional friendly staff. The breakfast was fantastic! I would stay here an any time! Very enjoyable and comfortable stay. I will always support Best Western where I get more for my buck.

We were quite pleasantly surprised by this very nice renovation. We spent a day at the beach and on a budget but still in a peak time of year, this looked to be a good bet. It was a great price, not a huge room , but comfortable clean, updated and near great places to go out. We would most surely stay again.

This place wasn't bad at all. The staff was very friendly. My room was clean and the bed was comfortable. Breakfast was very good and hot. Hotel looked like it was be renovated which is a great thing. And there was no construction noise

We come to Va at least 3 times a month and each time I stay here. Its always quiet clean and cozy. I love the changes that have been mad. The staff is fabulous friendly and helpful. I do and will recommend this hotel to family friends and co-workers alike

Had an awesome trip to Kingston. I was in town for a business meeting but had some extra time to enjoy the area. The hotel was perfect and easily had the best breakfast I have had at a hotel. Excellent dinning area and the food was great. Thank you for a great stay! A very nice added item that most people probably wouldn't think of, there was a small night light in the bathroom. A huge help in the middle of the night.

Everything was great. Restaurant was very close. No problems except breakfast. I was really disappointed with breakfast. If you plan on cutting your expenses because of a hearty breakfast, forget it. Everything else was great.

We always stop at this BW on our way to the outer banks. The staff is helpful and friendly. The rooms are spacious and clean and we are close to Virginia Beach and the restaurants which we frequent. Oh the BE has a good breakfast too.

Room was clean, no odor, but TV wouldn't work. Had to get clerk come in took 20 mins to fix. Overall good overnight stay. Breakfast was great! I would stay at this location again. Gave out coupons to a local wonderful restaurant-Aberdeen Barn.

There are a lot of choices in the area...mostly more expensive. My wife, daughter and I flew in for a funeral and to spend (4 days) some time with family. Great motel type property (we are usually hotel folks), up to date, very neat and very clean, both in the rooms and on the exterior. Excellent staff. Breakfast is basic, help yourself, a good selection. Excellent shower/head with great water pressure! Really a great value. Good internet. Nice diner ("POP's") in front of the property, it is not affiliated but also a great value. Pool was not open in November, but was covered for safety..

Personally biased to hotels with room access via interior hallways. This place was more a motel rather than hotel, so it started out with one strike. The toilet didn't flush unless you jiggled the float valve and the main valve leaked onto the BR floor. There was no TV remote and the desk clerk made me go down to retrieve a key to an unoccupied room to take that room's TV remote. Poor service. Only saving grace was the room was clean and bed was comfortable. Because of these things, we checked out early and cut our 2 night stay to 1.

Great location, easy access to many points of interest in the Norfolk/Virginia Beach area. Air conditioning struggled a little to maintain coolness, but was acceptable. Perhaps add some USB charge points in the room, that would be a big help for mobile devices.

This is a very basic hotel. Well worth the cost. All of the staff were very friendly and helpful. I had a one night quick stay. It was exactly what I needed and it's centrally located. I would stay again.

Stayed two nights with my daughter while we visited Norfolk. This location was about fifteen minutes from downtown. The room was very clean and comfortable. The staff was very helpful and friendly. Enjoyed the stay. Will stay there again when in the area.

A great place to get away from it all. Very restful and I have already booked my next visit to Virginia Beach for next year and I have picked the Best Western Center Inn, once again! For the money, and the location to where everything is in Virginia you cannot go wrong!

Staff was very accommodating in allowing us to check in early after driving overnight. Room was clean. Only problem we had us that the room didn't get cleaned the second day we were there. After being out al day we needed to go back to desk to get clean towels at midnight.

My stay stayed with the front desk person making sure I had everything that I needed, that I knew how long I would need to allow to get into town in the morning for my 1/2 marathon. Once in the room it was clean, smelled good and had a comfortable bed. This is where I would stay the next time I am in the Tidewater area!

Not easy to find - it is located behind Pop's Diner and not easily seen from the road. Once you find it, you are greeted by friendly, welcoming staff. The rooms are quiet and clean with comfortable beds. Breakfast was very nice with a selection of foods (eggs, sausage, cereal, pastries, fruit, coffee, tea, juices) that were attractively presented in a clean breakfast room. The pool was clean, towels were provided poolside. We enjoyed a swim. Parking is free and there is plenty of it. We will be happy to stay hre again.

The staff were friendly and helpful with all needs. We got there later than estimated and were tired and cranky, but they smiled and made us feel better. The night clerk was knowledgeable about local eatery and recommended several close places, including the Pop Doc (not exact name) restaurant at the end of the parking lot. We walked over and got in just before they closed their kitchen and they provided good food and a carry out. The beds were probably the most comfortable beds we have had in any motel/hotel. All in all, a good stay and will consider staying on next visit to Virginia Beach. We were dropping our son off at college.

I had a very fun and good night and slept well.The lights in the room my partner complimented, it was clean & conveniently located to where we were going. I would visit this hotel again though I was hoping to get room on the beach.

Such a relaxing and comfortable stay! My boyfriend and I enjoyed our stay and loved the quality of the room and the beds! Housekeeping was so clean when we came back to our room! We would definitely come again!

Great experience. Stayed 2 nights at reasonable rate. Attentive staff, clean room, nice breakfast, larger than average pool; good, central location for Virginia Beach- Norfolk attractions. Just off the Interstate.

We stayed for a night recently and were disappointed. We are Best Western members and often use the chain, and this was not up to par - especially for the money. I understand it's summer and this is about 20 minutes from the beach, but $200 for this old fashioned motel is way overpriced. It was clean, and breakfast was ok - but they initially assigned us a room that wasn't cleaned yet and we had to take everything back to the car and start all over. It was clean and breakfast was as advertised, but again no where near the money charged. Would not stay again.

This was my first time staying at a Best Western and i have to say i was impressed. The hotel was very clean and the pool as well. The staff was very nice. The complimentary breakfast was very good. The hotel was in a convenient location to the beach and to the Veterans United Home Loans Amphitheater.

We booked two rooms and were very pleased with the wonderful service. The rooms were clean and staff went out of their way to provide us with great service. We were able to check in early as our stay was for a family wedding.

Great place to stay, VA beach just a 20+minute drive away. It had everything I look for in a hotel/motel: clean, comfy room, nice tv, good breakfast, free WiFi and parking, convenience, and bonus- outdoor pool! The rooms were very clean (they did a great job cleaning our room while we were out and kept us stocked with toiletries and clean towels). Flat screen tv, comfy beds, and hot water w/ good pressure for showering. We thought the breakfast was delicious with plenty of options. The staff was so welcoming and nice to us. I am not a morning person but the girls (that work there) made breakfast a pleasant experience. They were very thoughtful and considerate- they closed the blinds when they noticed the sun was hitting us in the face, cleaned up the waffle mess I made, and brought eggs to us as soon as they were done. Those girls that work there do a wonderful job, they made us feel very welcome- true hospitality! We would definitely come back, I have nothing negative to say about our stay here!

overall experience was very pleasant the breakfast was standard but good, the lady made my daughter chocolate chip waffles and she was happy,check-in check-out staff was very pleasant and courteous, the bed actually was extremely comfortable and the pool was small but for two days it was fine for coming back from the day's activities

Lovely friendly staff. Everyone reception, breakfast and cleaning. This is one of the cleanest hotels we've stayed in. Bit noisy room with very little parking. Great breakfast and inexpensive. For going to the beach area it's a drive and unfortunately there were roadworks.

We arrived at 2:00am and were greeted promptly by the lady at the front desk who had all my information and the room ready on the spot. We woke up to late from breakfast but the lady in charge of the food served us anyway. She was super nice and attentive.

We we're very satisfied with this hotel, we were especially pleased with the price and the great breakfast. The location was convenient, with access to all the beaches The staff and manager treated us very well. Don and Ellen

The hotel was clean (bedroom, lobby and pool)! Great staff (no attitude and they are helpful), great breakfast. Smooth check in. I would recommend this hotel to friends and family members. I will also stay here again for my next visit.

First time that we stayed at this hotel. Only twenty minutes from the ocean front make this a convenient location for vacationers. Pricing is excellent for being so close to a major tourist area. Rooms are newly updated and very nice. 10 out of 10 for cleanliness. The housekeeping staff is amazing and go out of their way to make sure all your needs are met. Beds are extremely comfortable. It is very quiet at night. This hotel is also Jeep friendly, allowing us to store our doors and top in the room with no issues. Daily breakfast is very good with a nice selection of items. Fresh coffee is available all day. The only down side we found was the parking can be challenging if you want to park in front or near your room, especially if you return late in the evening, and the bathroom / shower area could use some grab bars and non slip mats in the tub. Overall this hotel scores a 9 out of 10 in our book. I would recommend it in a heartbeat.

So the hotel was not hard to find. Our room was very clean, and we truly enjoyed staying here during our vacation. I booked a room here, because for the money it was a better deal. To be able to wake up and have a full breakfast was awesome. The attendants went out of the way to make us feel at home. Even to the point to make waffles for us. Never expected that, and it was awesome to have that kind of service . The hotel is about 20 minutes or so from the beach. They do have parking a block or so from the beach, and it was to pricey. Just enjoy it, I will diffidently stay there again if I ever go back to VA beach.

The motel was great. Within walking distance to just about everything and 10 minutes to the beach. The motel itself is back away from the main drag, so none of the noise that goes along with it. Very friendly staff. Pool was open which was extra great.

Really enjoying myself everything was perfect clean room nice staff good breakfast they remodeled everything looks great the pool was always open and clean new fridge microwave and flat screen TV in every room

Very clean. The staff were very friendly and right on everything. Anytime we needed towels or supplies they got it immediately. We will definitely be staying at Bedt Westerns from now on. The beds are comfortable and the rooms are big. Just what we wanted

I am normally a Hilton person, but booked last minute here. Was very impressed with the stay and everyone I interacted with. Breakfast was good for the price of room, beds were firm (which is a plus for me as I do not like sleeping in soft beds) and everything else worked out great. Would definitely consider staying there again when I visit the area once more.

Not to far from the beach. Virginia Beach 19 min. Nortfolk 8 min. Virginia busy but Nortfolk very quiet. About hotel. Breakfast is very good. Cynthia is a very pleasant person and made your day with her smile and her excellent service. Room always clean. Towells changed every day. Thank you Adreea for your amazing customer service. Great trip

Signs of blood on the bed and lipstick smeared on the towels. Not good. Please have clean sheets and towels. You nearly drove my (Philippine) wife crazy. Please try not to push housekeeping too much with quotas. It starts to show on the cleanliness of the rooms.

Stayed her for a couple of nights. The staff was wonderful. The pool was clean an well kept. The rooms were newly renovated and very clean. I was pleasantly surprised with my stay here. The hot breakfast was actually pretty good. One of the better continental breakfasts I have had. Getting into the parking lot is a bit knuckle whitening with traffic but overall it was a peaceful stay. Ps...take snacks, there is a soda machine and an ice machine but if you want snacks you have to go to the front desk and pay for what limited choice they have on hand. No snack vending nachine.

My family and I truly enjoyed our stay at Best Western. This hotel offers a clean pool and spa, comfy beds, and a great breakfast selection. We were able to get where we needed to go in just a few minutes. There were also plenty of restaurant options nearby.

The hotel staff was super friendly which is awesome when you're on vacation. The room was clean, except I think I got bit by a bug. But bugs are everywhere so I can't complain. They forgot to clean our room one night but I still can't complain because I don't mind. The room was nice and big. The bed was comfortable. The shower had great water pressure. The toilet made a weird noise when we flushed it. The tv channels rocked. The pool is nice. The location is about 20 minutes from the “good” beaches. I enjoyed it.

Front desk staff was not friendly at all, maybe she had a bad day. The person in the breakfast room was friendly and helpful. She always had a nice attitude toward her guest. She made our stay enjoyable.

Attentive staff. Typical continental breakfast. Here to see my son in the Navy. Second story guests ahed their cigarettes on vehicles below. Near a good steak and seafood restaurant called Aberdeen's Barn

We usually stay in this hotel once a year. We were pleasantly surprised to find the hotel rooms have been updated. The rooms look fresh, modern and very appealing. Staff has always been very helpful and continues to be so. The breakfast didn't seem to be up to its usual standards but was still good.

Staff is very courteous and responsive, which helped make my stay pleasant--in fact, the customer service was much better than I've received at some hotels that are far more expensive. Overall, there were no issues throughout my stay. If traveling to Virginia Beach again, I would choose the same hotel.

Difficult to locate. Breakfast was just o.k.. Counter availability was marginal. No one at front desk when we arrived. Probably would not return to this location. G.P.S. misdirected us due to a spelling error,in rain and high rate of traffic.

Traveling from central New York to Charleston with another couple, we took 2 rooms at this hotel. It had all the amenities we expect from a Best Western inn and at a very low price. The staff was helpful and friendly and the accommodations were very comfortable.

Front desk--excellent. Kitchen--outstanding. Great people work here. We will be back. Location was easy access with plenty of restaurants in walking distance. Access to many attractions was easily available. Very clean room with well equipped coffee machine.

Newly renovated! Everything looks clean and great! Everyone is friendly. It feels like I am visiting family each time I go there. They are even nicer than my family! I hope they keep the people that work there. They are what makes the place special.

This hotel is located in a good location, where you can get to many resturants in less than half hour. there are other attraction in the area. The staff is very friendly, room where very reasonable. service was good.safe comfortable environment. good quick breakfast..

This is a very nice hotel with a very helpful staff. The room was clean, looked like it had just been redone, the breakfast was very good and the ladies taking care of it were friendly and helpful. For the price we were very pleased.

In town to visit family and stayed 3 nights at hotel. Nice clean room with good hot water and good mattresses. Breakfast was good. Staff was great and especially the ladies working the breakfast area. Both were very cheerful and helpful. Only drawback was difficulty finding the hotel after dark the 1st night and traveling east on main road.

Excellent customer service, friendly staff and great breakfast buffet! The room was clean smelling and the showerhead was amazing. The pool was closed for cleaning. Only stayed one night and the first time in the Virginia Beach area. Hope I'm able to have the full experience next time.

I stayed one night in this hotel, and it was a pleasant place to stay. It was quiet, the heat worked, there was decent (but not spectacular) WiFi in the room, the sink, tub and toilet all worked the way they're supposed to, and the bed was reasonably comfortable. The clerks behind the desk were friendly, and the woman working in the breakfast room was exceptionally helpful and kind. For lunch and a more elaborate breakfast, there is a nice diner right in front of the hotel that you can walk to in a minute. I would definitely stay at this Best Western again.

We stopped here on a trip thru for an overnight stop. You could miss it if your not paying attention. The exterior doesn't do justice to how nice our room was. Not that the exterior is horrible it's just very l8w key. Our room was very clean, bed very comfortable and breakfast was good with good coffee. I wouldn't hesitate to stay here again.

We were traveling south trying to hug the coast. No plans no specific destination. While on the road we booked this hotel sight unseen. We tried to get a place on or near the beach but we were told it was booked up but The booking agent told us of this property and it had vacancies. We were exhausted so we said ok. When we got the email confirmation it came with directions to the hotel from different locations and they all ended with “ behind the Denny's” Well we followed the directions and couldn't find the Denny's and couldn't find the hotel. We drove around for at least an extra 1/2 hour to 45 minutes looking for the place. The problem was there was no Denny's It was now Pops Diner The hotel had a tiny sign on a very busy street ( 4 lanes each way plus construction) and it was set far back. Finally by sheer luck we found it We would have gone to one of the other 4 or5 hotels on the same strip but we already paid and was not eligible for a refund. To make matters worse when we checked in the woman gave us our keys and told us where the room was. We went to the room OPENED THE DOOR and the room was occupied!!! Went back to the desk and the woman said oops sorry and sent us to another room. Did not have a very safe and secure feeling after that. The room itself was ok and breakfast was ok

I stayed here last weekend, was surprised to find it under renovations. Lobby was nice. Our room was ok, still needed a few touches from the updates. Towels were stained and hand towel ripped. Maids left our door open after cleaning it which we found when we came back in the afternoon, was going to call the office but the phone didn't work....a/c didn't work right either. Office acted concerned, but not really, told they'd make a note of it, when I checked out they hadn't a clue anything had happened. Oh well.....still a Platinum Member!

If you are a family with babies very small children and need a microwave the heat bottles or food in your room this is not the place to stay the only microwave is in the lobby. The hotel is clean the staff is friendly..

The staff is very friendly and helpful. What ever you need they do their best to make the customers as happy as possible. The house keeping staff are very friendly and helpful. They are remodeling the hotel the new room are nice.

I was surprised when driving up to hotel that it was being remodeled. The front door lobby had a sign to go to back but had a hard time figuring where to go in. There were workers putting in new beds and painting but they did not speak English. After finding the lobby a young lady uncovered the computer to log me in. The lobby smelled terrible of paint. We were directed to a room in front that after getting to it really wasn't bad, it was comfy, lots of pillows and very decent even though that was not redone yet. There was no airport shuttle as mentioned but had a very early flight anyhow and was out by 5 am. I did not see a restaurant on premises but maybe after they are remodeled. Overall still good for price. The receptionist called to see if the room was okay after noticing I was not happy at first with situation and being unaware of current status.

This hotel always gives me the best value and the best service of any in the area. They always seem genuinely happy to see you return and go out of their way to make you feel welcome from the time you walk in the door.

10 stars. that's what my spouse and say they make you feel like family and make you want to come back and stay longer. the staff their is Excellent from front desk to the cleaning people to mantiance and the person who does the morning food

No problems with the room or staff. The walls are THIN! Its an older looking hotel, the rooms are smaller than other hotels of same quality and rating. But no1 ever bothered us, and overall the experience was enjoyable.

The location is a bit hard to find; however, once you handle the access roads, you are in a remarkably quiet location. Road was clean and adequate. Even though the on-line reservation indicated a smoking room by error; the staff quickly substituted a non-smoking room without any delay or hassle. Breakfast was hot with eggs & some meat each morning. The service personnel were very helpful and friendly.

Don't stay here. It's just not worth it. Spend $10 more dollars to stay at a Holiday Inn or something uo the road. You'll be glad you did, the overall quality of everything in this room was sub par. Trust me.

Clean hotel, courteous staff, decent breakfasts, and wonderful kitchen workers--especially mother/daughter team, Cynthia and Jessica! Primarily because of Cynthia and Jessica, I recommend and would return to this particular hotel. These ladies definitely deserve significant promotions and pay raises!!!

The front desk, housekeeping & kitchen staff were great. Cynthia & Jessica prepped the daily breakfast & went beyond to ensure it was done right & we were happy. The building itself was a bit dated but it was well cared for & our room was clean.

I will stay here again. Clean Hotel, Clean Room, Nice Staff, Great Breakfast, and most of all, GREAT price. Only drawback, as in ANY hotel, the folk who stay there that drive large vehicles, Trucks, Camper, Construction Workers, don't like to walk from an auxiliary parking lot and they triple/quadruple/or more park their rigs, taking up space that 3 or 4 cars could use. Still, I will use this hotel again!

Friendly front desk clerk, decent breakfast, and pretty large room made this hotel a great value. You can tell that someone is trying to maintain this as a nice place to stay because it was very clean.

Dirty, dusty, uncomfortable, possibly bed bugs. Contacted Best Western directly to address these concerns and no reply. Everything was bare minimum when it came to the staff. Disappointment all around.

I would recommend this hotel. Although it's an older Best Western and has outside entrances, I felt very safe and relaxed. I would definitely recommend a stay there and I know I will be staying there again!!

Stayed 3 nights during trip for our granddaughter's wedding. Really prefer oceanfront hotels when in Virginia Beach, but the cost was prohibitive this time. Best Western Center Inn is older, dated, not the greatest part of town, but the service and cleanliness was very good. All the staff was so helpful and nice. The breakfast was good. Overall, a great stay.

I'm very pleased with my stay at this hotel. It was a steal at $71 on a Saturday night. The room was clean and the staff was friendly. This is the place to go if you're looking for a quality, affordable option.

The hotel is very clean, the staff are very professional and helpful. Free breakfast was good. The internet was excellent, room was clean, Lots of cable channels, iron and iron board, and good refrigerator. Close to naval bases. I would stay again.

The check in was nice and easy. Desk person was so helpful with information. The stay was great. Breakfast staff Jessica W also full of information about the area and made sure we were satisfied with our breakfast. I would stay there again .

The rooms were clean for the most part. Microwave and fridge weren't as clean as I'd like them to be so I didn't use it. The guys next door decided to have a party all night long and the walls are fairly thin. So I practically heard everything, luckily I was really tired and fell asleep quickly. I'd stay here again.

Stop for one night during my trip from New Jersey to North Carolina. Room was comfortable and clean. Although the soundproofing could be better the room was very well appointed. I will stop here again.

OK for short stay. Comfortable bed and room; breakfast included homemade waffles, fruit, pastries, eggs and meat. A good value outside of the "holiday" window, i.e. before Memorial Day, after Labor Day.

The rooms were great the overall property was excellent the front desk staff was very helpful and she checked me in at perfect time i most defiantly will be staying here again the breakfast was also great

This is a decent hotel with a free shuttle near the airport. Room was clean and had full kitchen. It is not near much and no restaurants (other than nearby hotel) nearby to eat at. It fit the bill for a one night stay due to a flight cancellation. Priced right.

Room not ready over an hour after check-in. Friendly clerk, I accepted another. Bath mat was folded on tub but soaking wet. Microwave had been punched, inside film peeling and dirty inside. Didn't like the connecting room but first night quiet. Bed very comfy. Early Monday morning dumpster being emptied woke me up. Breakfast sausage microwaved, didn't look done but rest was good. Shower good and hot. Plenty of outlets. Maid friendly. She didn't clean our table, still had syrup on it and she didn't give us more plastic cups or refill our facial tissue box in the bathroom. Towels/was and face cloths clean but hard. Went to swim in the pool but some dead skin, chemicals or some white film all around the edges...uggghh. In a half full hotel why would they give us a neighbor in the next room? I'm a light sleeper and he threw up from 10pm - 2am! Heard it clear as a bell thru that connecting door! Couldn't sleep well here. I even recorded it cuz it was so unbelievable. Gonna send it to corporate.

I travel all year long. I get to stay at so many hotel it's unbelievable. When I get to a hotel I look forward to staying somewhere I can feel at home. When I don't get that feeling it makes me look for that place where I'm comfortable.

clean, bur short on parking spots and not the friendliest or most understanding front desk clerks. Maid service was good. Amenities of room were adequate. Hotel sit back off road and is easy to miss the entry point.

I highly recommend this hotel especially for families.The breakfast, room and pool was awesome. My grandchildren were delighted. The entire are was clean and all personnel were very helpful and friendly.

The rooms were very old and falling apart. The carpet was dirty. Luggage rack old & rusted, leaning to one side. Bathtub & floor was filthy & had mold all over. I cleaned the bathtub and floor with a white washcloth and shampoo when I was finished the cloth was black. The sheets were never changed, I finally took all the sheets off the bed & put a very large note in the room to please change these sheets. These sheets had been on the bed since Saturday, this was now Thursday. We saw housekeeping come out of a room with a cigarette in her mouth and curlers in her hair. I thought what kind of place is this??? There were parties going on every night and a girl was working the parking lot. We paid $120.00 for each night from one Saturday until the next Saturday. Way over priced for this a Best Western to be this nasty. I also left my blanket there, called the hotel back as soon as I noticed. Front desk went to the room and pick up the blanket and had it up front, now it is suddenly missing. Every time I call, no one can tell me where the blanket is. My advice: STAY AWAY FROM THIS HOTEL! SLEEP IN YOUR CAR.

Entrance from road to hotel was difficult to maneuver. Structure is more like a motel than a hotel. Rooms need to be upgraded but it was clean and the staff provided outstanding service. Breakfast was typical for Best Western.

Everyone was nice for the most part, but when we called the front desk we were put on hold every time and then forgotten about for around 5-10 minutes. Other than that, the room was very clean. It's a very great hotel for the stay. I really appreciated the room amenities and the housekeeping.

This hotel was not in the best location though was a good choice for the cost. We were a bit leary of safety at the back of the hotel against woods though everything was very well lit and the hotel was sold out so there was always people coming and going. We felt completely safe.

One of my favorite of all of the Best Western properties this location allows me to rest and feel like I am not even in town for business the employees treat guest as if they are part of the family they are amazing and always welcoming. I choose this location for business and fun travel it is everything I want in a place to stay

My wife and I were looking for a cheap place close to the beach for our honeymoon and we could not have been happier with this hotel. We will say that the neighborhood it was in felt a little sketchy, but nothing happened in any negative way. My wife and I both agreed that the bed we had was one of the most comfortable beds we have ever slept on, the same with the pillows. In fact, I took my own pillows expecting the hotel pillows to be dreadful. However my pillow stayed on my bag the whole trip, didn't use it. We checked the bed all over and found no stains, bugs or anything of any sort. My only complaint would be that the bathrooms are a little tight. If someone is using the bathroom nobody else can do anything in there, can't even get the door open. Which isn't the end of the world. I was a little disappointed that I was told that we could check in at 3pm, we got there a little after 4pm and we were told our room wasn't ready, so we got some food and came back and it was ready, not a huge deal. As far as the staff, the lady that checked us in acted like we were bothering her as she had someone on hold on her cell phone and rushed through our check in, still not a huge deal. However, the breakfast was actually pretty decent and the 2 staff ladies that were attending the breakfast could not have been more accommodating, one continuously went out of her way to ensure happiness. That included bringing waffles, sausage and eggs to the customers tables when they were ready, she was essentially a waitress and it was much appreciated. The location is 15-20 easy minutes from the beach, 10 minutes to the aquarium. Handful of places that are within walking distance. We will most likely start here on our next vacation.

My room was clean and comfortable..and above all...quiet! Breakfast was very good. The staff made all the difference with their friendly attitudes and excellent service. This was a great base "camp" to go adventuring from.

when we pulled the covers down there was a piece of stale sandwich in the bed. it was so disgusting i cannot even tell you how gross. it was so late that we just laid out towels and slept on them. we could not wait to wake up and leave. never again will i stay there.

Hotel was overall very nice. Decent parking and room was just as it looked on the internet when we reviewed hotel options. Room was clean and comfortable. Staff both at front desk and in the breakfast area were always pleasant & helpful & greeted you with a smile when you came back in or just came thru. Breakfast area was bit small and crowded at times but otherwise was very good and served our needs well

This was my first time at this hotel. The location was very convenient for me. The place was clean and comfortable. The staff was friendly and helpful. Breakfast was always good. The price was good. The only issue for me was the pool water didn't seem as clean as it should be.

We had a great check in. Front desk at night was nice. Desk area appeared as though it had recently been updated. We went to the room and the floor looked like it had not been vacuumed. There was mold growing in the bathroom, hair in the tub, bedskirt had a nasty stain on it, and there was spackling compound on the rack in the closet. At checkout the clerk was on her phone. She was not friendly, did not say anything, until I told her I was there to check out. Her response was "What Room" after which she said "You can go" once she checked me out, and proceeded to finish her call. I hung at the desk for a few more seconds and told her I had some things I wanted to discuss. I proceeded to tell her what was wrong with the room. Eventually she wrote my concerns down, but when I asked what was going to be done about it she said it was up to housekeeping. There is so much more that i sent to Best Western. Bottom line, the room was dirty and the dayshift desk clerk the next morning - didn't care. Not on my list of recommendations.

We stayed for 3 nights and 4 days. Our overall stay was terrible. The key card won't work initially. The straicase was dirty. The room was not clean. The toilet paper holder was coming off the wall. The tub wasn't draining well.

Have stayed at this hotel before without problem. BUT NOT THIS TIME. I booked online through BW using points for a free night the day before my stay. Had a confirmation#. I arrived at 10pm to be told I had no room. They finally acknowledged my reservation but had overbooked the hotel. They finally found a room to give me but because of the lack of key, once I was in the room I had to stay or contact the front desk for their master key. What began as a bad sitution, Raul and Diedre (?) tried to correct - they even compensated with a no charge for the room and reinstated my points. But did not sleep well and still had made me anxious. All future bookings on line I will clearly state arriving late and may even follow up with a call.

Hotel room was clean. Pool had a moderate amount of debris from the wind blowing but the water was clear and it felt great after a long day. There were a lot of people smoking around the pool which was a little disappointing. The staff at the desk and serving breakfast were fantastic. They were nice, helpful and seemed to enjoy their jobs. The stairwells and parking could be improved but it was close to Pop's Diner which was a great recommendation for dinner. Wish they had a laundry area since we were on a road trip.

Excellent facility and service quality for the money. Fine breakfast staff and food. Excellent WIFI system. Clean room and excellent daily room maintenance . Comfortable bed. Comfortable desk and desk chair with good lighting for those who need to keep up wiih business.

We had driven down from New York today with an overnight stay at this hotel. I had reserved one room paid upfront no cancellation and one to pay for. We didn't arrive until 7pm after 8 hours on the road only to be told by what I can only say was a callous unhelpful woman on reception telling us...oh your reservation got cancelled. Your card expired. She had a man on the phone she spoke to who was saying the same. I had no contact from them and said well I at least have the room already paid for! 'No Mam that got cancelled ' they genuinely couldn't care less. One poor man at the same time we were there got given three different room keys as each one he was given was occupied! We had no help on what we could do it was basically tough luck! We have managed to get a room elsewhere which is not nice but at least a roof overhead. I would not advise booking this hotel EVER! It looked nice but bitter sweet. Avoid it like the plague Oh btw I have just seen an email sent at midday today telling me I had 2 hours to confirm if room required...with no Wi-Fi I have only just seen this. Cheers!

I recently stayed 2 nights here with my husband and baby. The room was a little worn but met your basic needs. The beds were very comfortable and the linens were all clean. The carpet could use a good cleaning along with the bed skirts but for the cost and proximity to the boardwalk area it's isn't a bad deal. The bathroom was small with only 1 small shampoo and 1 bar of soap provided. The shower had great water pressure and was clean. The pool is in the front parking lot right by the entrance, so it's not an ideal location especially since there is a basic fence around it not a privacy fence but it appeared to be well maintained. The breakfast was a huge disappointment, usually Best Western is better than other hotel chains in this respect but they had the dreaded single waffle maker with a huge line in a very small area. They also offered eggs, sausage and bagels/toast but the line was long and it was uncomfortable to wait in such close quarters. I will say the ladies who manned the waffle maker and refreshed breakfast supplies were extremely helpful and pleasant. Parking was my biggest complaint, we arrived and literally had no place to park. The employee said she had to park at the entrance too because there were no spots available on the property. They clearly need to enforce a one vehicle per room policy like the beachfront hotels because you should never not have a parking space lace to go with a room. Overall I would say this place was not the best and not the worst.....we may stay again if we are in the area.

We booked here several months in advance based off the description & proximity to the beach, boy were we fooled! It's not walking distance to the beach, no elevators, rooms not clean & breakfast is terrible!

Clean modern rooms, free breakfast, clientele a little rough, service average helpful not overly friendly. Convenient location motel style external room entrance, area a little sketchy. Good parking would stay again inexpensive option, nice pool

We stayed for only 1 night, just passing through, and it was perfect. It's a little outdated but clean and comfortable. The staff were very nice & friendly, pool was perfect for the kids, beds were super comfy, good breakfast. Thumbs up.

I think you should clean the bathroom because the shower had something broken. When we came to the hotel the carpet was wet. It was good to have the free breakfast. I would recommend that the people smoke away from the building because it makes rooms have an odor.

Just good if you want to have a place to stay. I was there for a family cookout in Norfork,Va.So it was easy to reach my destination from here. The rooms aren't very clean as pointed out by my wife and the bed was not very good either

Everything was clean the price meets expectations they could use a bigger space for breakfast, it is a 20 min drive to the boardwalk,the new front desk person was very very helpful I give her 5 stars.

We expected to be "ON" Virginia beach and not about a 20-24 minutes drive away. My fiance insist that something was definitely missed in the translation when he made arrangements over the phone. Well, that cancelled out my 6 am walks on the beach to watch the sun rise. The staff at the BW was very attentive especially, Jessica the breakfast hostess who made every guest feel special with a warm greeting and lite conversation. The room looked nice when you first entered, but after a day or two you notice things like black mold on the shower curtains, etc. They have on outdoor pool that was being prepared for a opening (still a little cool in early May). There was no gym. It was okay for sleeping, but not retreating. It has a few nice restaurants within walking distance...just be careful crossing.

to choose a hotel, I look for the best reviews at a price I'm willing to pay. So there are probably better hotels in Virginia Beach...but I'm not sure I was willing to pay those prices. So, I have to keep that in mind in reviewing this...I did not choose the most expensive. Having said that, I think this hotel still comes up wanting. It was off putting to have the young woman at check in having a very obvious, very fresh, drippy cold. The room was good. Comfortable...but the toiletries provided were below average. Breakfast was below average even for highway chain pre-packaged overly processed foods. The eggs were a mystery to me. Were they really made of egg? It's difficult if you're looking for low carb, low sugar food. The breakfast space wasn't big enough for the number of people there to eat. It was more complicated by the fact that there were two employees in that small area stocking plasticware (and chatting) while a crowd of people waited to get in. They didn't seem too concerned about the people waiting. And, why was this a two person job? Check out was more pleasant. I may not rush to choose Best Western again.

I enjoyed my stay although it was only for one night. Check in was quick and easy and my issue with the key card was taken care of with ease and a professional flair. I would definitely recommend staying at this Best Western again for business.

I would like to thank the 3 people that works at this hotel. I wanted to check in at 5 am no rooms available but was able to sit in lounge. Kept calling to see if space available it came available at 12:30

The road trip was just over night, but the stay was a very pleasant one.The room was very spacious and clean. All the employees was very nice and professional. The breakfast was a little limited, however the quality had made up for the lack of selections

How refreshing to check into such a comfortable room. The mattress was perfect, the room was nice and clean. It smelled so fresh. Parking was so convenient since I was on crutches I could not have asked for more. The manager had promised us one particular room but due to unforeseen circumstances he could not keep the promise. Very apologetic but it was ok life happens. He made sure my walk was not far from the car.He also gave us a little gift bag with popcorn, chips and a candy bar as part of his apology. Loved my weekend stay. The business center was convenient. Fax machine and computer as well as the printer made my trip complete. Thanks I will be returning.

If your looking for a responsible priced non nite stop . Then this is it don't plan on staying more than that . Nothing special about hotel but it was clean . Breakfast was some what empty when we arrived at 8:30 am . By that I mean supply's not people. Had cereal, waffles, yogurt , fresh fruit , coffee/tea and juices on hand . What drove me crazy was a glob of syrup on floor that made the whole serving area sticky.

I had a good time staying at this hotel. The staff are incredible and very friendly. This place is very quite and it is good for someone who travels a lot and need to relax in a quit place like this hotel.

When we checked in to our room - it was filthy. Nothing at all had been cleaned, the beds were used and food packages were everywhere. We asked to be moved to another room, it was clean at least. However later that night, another guest was given the same room as us and tried to walk in to our room. (A good lesion to always set the extra bolt on the door!) My husband did not sleep well in this room and the following morning he asked to be changed to another room. Only the room they tried to move us to - already had other people present!! So now we were the ones trying to walk in! Luckily it was during the day and not at night. Then, the only available room was a smoking room. The front desk staff during this second room change was rude and inconsiderate about the problems we were having with the rooms. The hotel owner was very professional and moved us to a different hotel.

The stay was nice rooms where comfortable and quite. Great service and breakfast. Just watch your bank transaction, things started to appear on account the day I check in and afterwards. I was alerted by my bank and several hundreds of dollars had been trying be removed....Had to close account and get fraud unit involved...

I was a little skeptical of the location of the hotel at first. It didn't appear to be in the best, nor the worst, area of town, but it seemed a little sketchy. However, the parking lot was clean and it was in the middle of winter so of course things would look barren. What I was pleasantly surprised by was how clean and comfortable the room was for such a low price. It was probably because the room was in the off season, but I still enjoyed my stay very much. The room was not dated, the amenities were nice, breakfast was delicious and gave us good options. The pillows were also so soft I was tempted to take one home! What impressed me the most, however, was how nice the room smelled when I came in the door. I've been in hotels like mold, cigarettes, and kerosene, so it was very nice to come in a room that smelled like apple cinnamon. The cleaning staff there should be very proud.

Horrible stay the carpet need to be replaced the drains don't work properly the tub fills while taking a shower the toilet take time to flush and you have to lift the nozzle back up for it to stop running there is no microwave when the pictures show one there was a shooting the night of our stay right around our car and when we wanted to leave we couldn't leave due to an investigation that had to be done and front desk tried to insure us that we were safe and a shooting just took place what a waste of money do not I repeat do not stay here a terrible way to spend a get a way. I would rate it a zero but no option for it . Never again.

I had to come to Norfolk for a work related occasion. I went in to the front desk and presented my ID and credit card. I was told, in a rather nasty manner, "I don't need that, your room isn't ready, you need to come back in an hour". While waiting out in the parking lot, I had to listen to employees having a conversation that consisted of no more than a dozen "F" words. The lighting isn't very good in the parking lot and corridors that go to the rooms. My room was clean and kept nicely for the 4 nights I was there. I will choose another place for my next stay.

This is a great place for the money. The hotel has easy access to the highway, the rooms are nice and the beds are very comfortable. The staff was very friendly and the breakfast was good with a great selection. I would stay here again.

I booked the hotel on short notice.The hotel was in the area we needed to be.Staff was very helpful. The rooms were clean,The shower was great. Not a great location for family travel but good for business.

We booked this room through a vacation group site that we are members of. We paid in advance for the discounted rate on 9/28/16. We arrived at the hotel late on the day of check in (I called the front desk to let them know we would be arriving late in the night). They had our reservations, but they told us that the payment from the vacation group did not process. I gave the confirmation of payment and all the information that I had available along with the phone number. The young man at the desk asked that we come back down to the desk the next morning to call the number and clear everything up. I said that was fine. I went down to the desk on Sat morning. I spoke to the girl there at the desk gave her all of the information again. She took the number and said that she would call me if she had any issues. We never got a phone call and Sunday check out day came and we left our keys and went home. I received a call from the vacation club letting me know that the hotel informed them that they also charged us for the room. In order for them to refund us they needed a receipt. We were not informed that the hotel charged our room. And now we are having to jump through hoops to be able to get our money back.

This hotel does not have sound on the FOX Business or FOX Channel. Every other channel has sound. This forces viewers to watch other "main stream, drive by" liberal media news channels. Also, breakfast is not "served" it is offered. Also, all room entrances are on the outside of building. NO interior entrances.

We always stay at this Best Western on our way south. The rooms are spacious enough for us and clean. The staff is courteous and helpful. It's a short trip to the Virginia beach area and to many restaurants. We especially like that it's located right off the bay bridge and tunnels. It works for us!

Anytime I visit Virginia Beach, I choose this Best Western location. It's close enough to all amenities and places I need to go. It's quiet and clean. I strongly recommend this location. It won't disappoint you!

We reserved a 2 queen room. Upon entering any room, we always check the beds. When we checked the one queen, there were about seven strains of hair on the bed and on the pillow. The other bed was fine so we slept in that one. The linen rack in the bathroom was falling off the wall and there were stains on the floor. It just had an overall dirty feel to it. When it was mentioned to the front desk, they basically ignored us. I will not be going back there. The best thing about the room was the baloney. It had a great view of the beach.

While the room was basic and the linens could be replaced, this hotel, and Andrea in particular, saved us when we needed a place to stay last minute due to the recent hurricane. Andrea ensured a pack 'n play was available for our toddler to sleep in and kindly helped me in my frazzled state by phone from the airport. A good value for the price and kindness, especially when in a bit of a crisis, goes a long way.

This place was great. The staff were very friendly. We only stayed one night while passing thru. The outside doesn't look like much, though the pool appeared clean and well maintained. Inside was very nice. Good basic amenities including coffee, microwave, and fridge. Everything was very clean and very comfortable. For the money I was expecting much less, but I was very pleasantly surprised.

Came here just for a place to sleep the one night. The staff was super friendly and the room was decent. The outside looks a little run down but the rooms are better. When I got into my room the air wasn't on so it was pretty stuffy but it cooled down quickly. Some lights didn't work but the beds were pretty comfortable and it wasn't noisy.

Stayed here for 3 nights, very friendly. My daughter cut herself & asked for a bandaid, they gave her a few. Also when asked for extra towels, never any hesitation to give us any. Great free breakfast, awesome staff. I would stat here again

Celeste met us at the desk and was very friendly and helpful with a big smile on her face. She advised us of all the amenities and showed us how to get to our room.She also offered us a free cup of coffee which we needed badly after traveling.The room was clean and comfortable and the are quiet. I will definately stay here again.

We stayed here two different night on our way to a wedding in Corolla Beach North Carolina. Hotel was good nothing fancy but rooms where clean and beds where comfortable all for a good price. Did have the complementary breakfast it wasn't terrible either. Also it's not far from the Norfolk airport.

I booked at this best western because my favorite VA BEACH best western @ 2809 atlantic ave was booked to capacity, The room was 204.00 a night and I thought it was going to be a nice hotel, As I was driving into the driveway of the hotel I knew that I had made an mistake booking here. Best westerns website stated that the hotel was behind denny's but denny's is an abandoned building. This hotel was a dump with a decent swimming pool without a whirlpool within the pool, there isn't any laundry facilities at the hotel, the room was horrible....carpet was dirty, bugs ,flies & roaches. When I opened the fridge it was warm and the door to the freezer fell to the floor. I called the front desk and they promptly came to fix the freezers door. The hotel is about 20 miles from the beach and they should NOT be charging more than 90.00 a night a room & I am being generous because of the pool/breakfast. During checkout I informed the clerk of the problems and she offered me bonus reward points. I have visited many best westerns across the states and thankfully have never had a stay like this. Drove to KFC and that whole area is not VA Beach best area. Corporate Best western needs to change the rates for this hotel. I am trying to get some of my money back. I will NEVER return there. The hotel staff was very nice & pleasant :)

This hotel has comfortable rooms although a little dated but clean, a nice pool, a complete breakfast buffet. The staff all very friendly and quite helpful. We really enjoyed our stay here, it was a nice vacation and the rates were reasonable.

It was my 1st time to stay in Best Western Center Inn hotel. The bedding and the room are comfortable and clean. I slept very well in this hotel. The internet connection is fast. Breakfast is good and it will be better if a few hot items were added to it. The hotel staff was very helpful and considerate to give me a late check-out as well as interesting places for visit. Overall, I strongly recommend this hotel for summer vacation in VA beach.

We stayed one night while on a road trip. The room was clean, the shower was great, the beds were average. The breakfast that was promised was beyond disappointing. At 7 am there was 1 apple, two slices of bread, 3 sausage links and water to chose from on the buffet. There was no attendant and they were supposed to have started serving said breakfast at 6:30 am. There were several people sitting around waiting to see if something more was coming but we needed to get back on the road so left hungry and certainly not happy. I would like to say that Celeste from the front desk was very professional and helpful and we appreciated her!!

You get more quality for the price than the alternative hotels that are closer to the beach. I did not need to drive very far to the beach (~20min). Kind of hard to find since it sits back from the road. I would stay there again.

Great room for the price in this area. We paid $126 for 2 queens on Kayak. Very clean room, comfortable beds. Also, the front of the building is not indicative of the rooms. The pic listed is indeed photoshop! Construction woke us up at 8am. Breakfast was a bit disappointing, at 8:45 everything was pretty much gone. Best Western really needs to be willing to replenish items as this is a consistent complaint I've seen in reviews. . .

The beds were comfortable. The bed linens were old and pilling, rough feeling. The towels and bathroom was very clean. Desk plug-ins and lamps not working. Thankfuuly AC was great. The bathroom had been updated a while back with granite countertops. But it was so small one had trouble closing the door while standing inside. We had a quiet upstairs room 231 with new looking furniture and roomy. This is a very old style place w all exterior opening doors and no elevators. The exterior was poorly kept, dead plants in pots, and the pool was not being kept clean very well. Something had died close around the back parking and smelled really bad even our you get boys noticed the powerful offensive smell. The staff was confused on the breakfast hours and at 9am many things were empty - milk, waffle mix, etc. When asked some items they were 'out of' for the day. This was an almost $200.00 room. Not worth the price at all in stay, convenience to anything, or service.

We are a family of 4 who went on a lengthy road trip. We look for budget options, but with amenities & cleanliness in mind. The hotel is about 30 minutes from the main areas we visited (Atlantic City boardwalk & Sandbridge Beach). Breakfast was decent - regular standard fare for a hotel that includes breakfast. We found the room to be larger than normal which was nice - & it was clean & comfortable. Also had microwave, fridge & safe. There was a small outdoor pool which we did not use since we spent most of our time at the beach. Only complaint - & this is not the hotel's fault - there is construction going on adjacent to the property that started at 6:30am which gives quite a wake-up call, esp since the rooms open to the outside. Found staff to be very friendly & helpful. Decent place.

Room: Dirty sheets, hair in sink, - not cleaned proberly. After we afsked for clean sheets, they promised to change them, but it never happened. Pool: Dirty, not cleaned, full of leaves Breakfast: Very limited, out of orange juice, out of bread, only filled up on request. No laundry

We arrived in Virginia Beach and had to cancel our reservation due to severely unclean rooms. We booked this room in a pinch and it was adequate. The room was clean, and the property was nice. It's certainly not the 5 star hotel where the guy opens your door and carries your bags, but it was probably 1/5 the price of all those amenities. So, if you're looking for a clean room, and great staff to assist you, stay here. Oh, and they offer free breakfast too!!

Well, where shall I start from? First of all, the picture posted here on trip advisor is photoshopped! The exterior of this hotel looks nothing like the photo, except for the entrance canopy. We booked our stay ahead of time based on the reviews here and the photos. As soon as we arrived we were shocked! Apparently the hotel is a known hotel for truck drivers where they stay overnight during their trips. There is a parking issue due to the huge trucks that are parked every where. The rooms are small and you can see guys hanging around everywhere with no shirts on, just standing or smoking and watching other residents going in and out. You could also see the trash cans filled with empty beer cans everywhere. We had to stay the two nights that we booked ahead of time because the management refused to cancel our booking and insisted that they won't give our money back if we chose to stay elsewhere. Anyway, if you have kids with you, don't go there. We didn't feel it was a safe environment, and we will NEVER use Best Western hotels ever again anywhere in the future.

Loved our time at the Best Western Center Inn at Virginia Beach! Nice and clean, super friendly staff and centrally located to beach, great restaurants and historical sites made this hotel a winner in our books!

The best western was great they had an outdoor pool had no problems checkin in at all the service was great breakfast was great room house keeping was great all this made a great trip was only 5 miles from the beach would definitely stay here again and wouldn't think twice and couldn't complain about the price was great to

This hotel has wonderful employees. And the most comfortable bed I've ever slept in at a hotel. I don't usually stay in hotels where the doors open to the outside but this Best Western was terrific. It was clean as a whistle and though a bit dated it was very comfortable and nice. I would give it 5 stars but the A/C in the room wasn't cooling the room, I asked the front desk about it, they sent the maintenance man, it needed a part so they gave me a 15% discount since it couldn't be fixed until after the time we were checking out. Definitely recommend this hotel.

Check-in was simple and front desk staff were very pleasant. We had accidentally booked a smoking room and they were very accommodating and moved us to a non smoking room. Pool was nice...the front desk clerk was also kind enough to give us each extra towels to dry off after a swim!

Staff very friendly. Clean rooms. comfy bed!! Breakfast was nice but very little room to maneuver when other people are fixing their breakfast too. cramped! pool was a little small but accommodating and my kids loved it. very relaxing! A nice break from the ocean.

Room and service is perfect. loved the place. Really quiet room with pool and stuffs. Have coffee machine and irons for you clothes. The bed is quite comfortable with tv and wifi free of charged. Next time i come i will go here again.

Best Western Center Inn in Virginia Beach Northampton Road was a pleasure to stay at. Staff went above and beyond there to make sure we had everything. We will definitely stay there again and recommend it to others. The rooms were nice and Very Clean they have an awesome. Staff there.

I have been staying at this Best Western for over 15 years. It gets better each time. Staff & amenities are excellent. Location is very close to exit 82 on Interstate 64. Easy access to the Chesapeake Bridge & Tunnel

I am always loyal to the Best Western brand of hotels and have been for over 30+ years now but this hotel experience is one (1) of two (2) great experiences that I have truly enjoyed my stay. Thank you!

After coming from the Best Western in Virginia Beach this was a much more comfortable stay. The rooms are big, clean and nice. The staff was very helpful with anything we asked for, even changing our room from the second to the first floor. It was quiet and nice. We enjoyed our stay there very much and will be back when we visit family again.

Pleasantly surprised by this hotel. We found the room to be clean, neat, organized and the staff incredibly kind and efficient. The breakfast served in the morning was staffed with helpful staff, courteous, and consistently cleaning the area where the food was served. Great service, great staff. So worth a visit!

Our room was pretty nice with all the amenities offered present such as refrigerator, microwave, hair dryer, etc. We found a great pizza place around the corner so we were able to eat comfortably in our room. The breakfast offered was plentiful and delicious. We would definitely go again.

This hotel was in a good location for our trip. It was an older hotel, but was clean and the staff is great. Breakfast was ordinary and fit the price and even though there was a large group staying at the hotel the breakfast stayed open the entire time.

This place was okay for a one night visit. The only problem I had was that the rug was really dirty but that is just the one room I was in. Cant speak for other rooms. I went during the cheerleading competition, monster truck, mothers day and rooms were limited because I waited too long to reserve a room.

This hotel is in an excellent location for travelers. The employees are very, very nice and helpful. Our room was comfortable, spaceous and well decorated. Breakfast food (waffles and sausage) was not good at all.

The staff of BW Center Inn were very friendly, from making our reservations to check out, they were amazing! Our room was clean and welcoming. We had an amazing stay. We would highly recommend this hotel!

I reserved 2 rooms, one for my mother and one for myself. Mom called them and had her room changed to her name. She later called to cancel as they couldn't go on the trip. Upon arrival, I found that they had cancelled my room as well because they changed both reservations to my mother's name and then cancelled both rooms. The was very inconvenient. The girl behind the counter argued with me instead of just trying to fix the problem. The room smelled and the bathroom was filthy.

We had 3 adults attending a conference in Norfolk. The room was clean, comfortable and had plenty of desk and table space. We asked for a quiet part of the hotel and they gave us a room in the back - very quiet and even called to ask if we had everything we needed. The breakfast was good and the staff was very friendly and responsive. Great value for the price!

I will not stay at this particular hotel till they get it all cleaned up. I was too tired to leave the hotel after going into the room that late night. For the price, you should have at least given me a cleaned carpet.

They had everything that I needed for my trip, the bed was somewhat uncomfortable but overall a most enjoyable stay. The site was in the general area of my venue. All the needed conveniences were near the hotel. Again, great stay!

Stayed Friday April 22-24. Left my room Saturday around noon and left the do not disturb sign on the door. Returned around 11:00 pm and the sign was laying on my unmade bed. Also the toilet was running and checked and the handle was broken. Called the front desk and told what happened and she never once apologized or offered to put me in a different room. So I spent the night with no toilet and listening to running water all night. And also my can drinks froze in the refrigerator. Terrible motel.

Stayed over on the way to the Outer banks. Fast and easy check in. Front desk attendant was friendly and helpful. Convenient location, clean rooms and super comfy beds! Breakfast is a nice perk before hitting the road again! ???? Would definitely stay again.

I stayed here for a couple nights and I enjoyed my stay. In the beginning, I was a little upset because the pool was closed (I never inquired about whether it was open or not beforehand...I just assumed it would be since it was hot)....and because the smoking room that I reserved was not available when I arrived (due to plumbing issues that were out of their control). But the staff was very very friendly and went above and beyond to make up for the room issue. So I was only mad for like 30 minutes lol. There's plenty of parking, which was a big plus for me. The hotel sits back from the street too so there's a sense of privacy that I liked. Also the rooms were very clean. And there was no noise issues either. I would stay here again.

I was unsure how my stay was going to be once I arrive at Best Western but was relieved by the friendly staff and clean accommodations. The bathroom was mold free. The shower curtains had no visible dirt or mold. I was very happy with my stay.

Can't beat the price and the hotel staff was friendly and courteous! Check-in was easy and the breakfast was excellent! Would stay again if in the area! The hotel sits a bit back from the road, so don't be discouraged by this. There is not a lot of parking, but we always had a spot. We stayed March 31-April 3, and the pool was not open. But all in all: a great price, great staff, and a great experience!

I picked this hotel because it was one of many that was close to the location where I was conducting a business transaction and the price seemed reasonable.. Also they provided me with an option of smoking or non-smoking. I prefer smoking so I was very much at home. There was a slight mix-up with the room selection but the staff called me and asked if I'd mind a different choice . It was ok for what I needed and I appreciated the call ahead of scheduled arrival time..Had a little difficulty finding this location since it sits back a bit off the main road but Siri took care of that. Overall I had a very pleasant stay and when my guests arrived they also were very pleased with the layout of the room. Complete with mini fridge and microwave-clean bathroom. A bit chilly that day but the room heater worked fine. Excellent breakfast choices also. No complaints from this customer

I stayed here for a couple of nights. It is an older place but they are working on it. My bathroom was updated and newer beds but still an older feel. Clean with friendly staff. If you are looking for something in the area but not on the beach for a night or two consider this place.

Hotel experience was excellent! Great value. Bed so comfortable & room so quiet it seemed like we were the only ones there. Immaculately clean. We were so pleased I will check Best Western first in the future.

The hotel was close restauraunts and shopping area. close to airport. was to get to airport with no issues. Very clean and nice looking rooms and also very comfortable beds. The cost was great. Employees were wonderful also

Had a great experience with this Quality Inn. Will consider this in the future. Wonderful guest service. Room very clean. Everything in working order. Desk staff were terrific. Made sure that everything with our room was in good condition.

Great service and clean rooms with all the amenities at a great price. Recommend staying here when visiting the Virginia Beach area. Even though Northampton Blvd. is a busy road, the hotel is set off the road so traffic noise is not an issue.

I was assigned rm 206 but for some reason due to the dimly lit stairwell, I could not find the room for a minute. I eventually found it. The main light switch wasn't working so had to find the bedside lamp in the dark to light up the room. The room was ok, the bathroom was dated too. They had a good breakfast selection. I would not stay here again just for the fact that I didn't feel comfortable at this location

Good hotel. Clean and well maintained. Courteous and helpful staff. At check-in I was asked about my room preference and given options. Breakfast items were available before breakfast hours, which was nice as I needed to be out before 6:30. Staff were proactive and very interested in the comfort of quests. When a group of people at a neighboring hotel were becoming too loud the staff member noticed this and called to report it to the hotel staff. I was very thankful as the music was ridiculously loud. I have stayed at this hotel before, and have always been very pleased with the professionalism and helpfulness of staff.

We have been staying at The Best Western Center Inn since my parents moved to Virginia Beach in 2001. Mr. Patel and his staff have always been friendly and accommodating! Great shower head, a rubber mat provided for safety in the shower and comfortable beds. We find the price to be reasonable and like the central location.

On 11/6/15, we flew into Norfolk and checked into BW on Northhampton abou 12:30 am on the 7th. Had it not been so late we would have left immediately. The carpet in Room 133 was so dirty our feet stuck to it. The room smelled stale. And a bug was running around on the vanity. When we stepped out of our room to go to breakfast the next morning, we were greeted by a revolting stench like something had died. But it didn't kill my appetite. The breakfast choices were so meager and unappetizing, I'd have had no appetite without the odor. Never again!

planned on this stop after driving another 8 hours from ridgeland sc going to phila pa....rm 252 was very nice and quite...after a great nites sleep..and a good free breakfast we started on the last leg to phila pa at 800am........WILL STAY HERE AGAIN

We stayed here one night on our southern road trip. Absolutely a bargain! We paid $70 and had a clean room, free WIFI and full breakfast. The staff was very friendly and helpful. Perfect stopping place after crossing Chesapeake Bay Bridge Tunnel. It's not fancy but very adequate, clean and comfortable for a night's stay.

Very helpful staff. The rooms were clean and the beds were very comfortable. They had a full breakfast bar. They had Wi-Fi in the room. The lobby also had computers for use. Overall a nice experience.

I have stayed at this hotel twice and have a very good experience there. Everything was really good and the staff was very helpful and friendly. The only complaint I had was that they didn't maintain the breakfast station and the food.

My boyfriend and I stayed here for one night during Hampton University's homecoming and to my sure pose it was a pleasant stay. The young lady at the desk that checked us in was super sweet and helpful. The people next to us had children in a room alone (teens) and they screamed and ran up and down the sidewalk and stairs all night. We were able to fall asleep thankfully but it was a bit annoying. The area looks a little sketchy but we felt safe. Great experience overall and would stay again if need be.

This hotel is small and off the main street. A bit tricky to get into. Employees were all nice and friendly. There are a lot of food choices within driving distance. Perfect location if you have work in the area or are visiting once of the many military bases in the area. Beds are very comfortable and the shower was very nice.

We booked rooms at this hotel for 10/2-10/3 and had to cancel due to work obligations due to the weather. Even though one of the rooms was non-refundable rate the hotel graciously cancelled our reservations and provided personalized phone calls to let us know the transaction had been approved for cancellation. The customer service line was extremely helpful and understanding and the manager, Andrea, at the hotel was very courteous as well. We will definitely plan to stay at this hotel if we return to the area at a later time.

I booked a room for oct 2-3 2015 and then a hurricane is forecasted to hit VA. The hotel refused to change the dates of my reservation! I prepaid for the room and was REFUSED a refund! No accommodation to change the dates of the reservation or give a refund!

My colleague and I reserved 2 rooms here the night before an early morning meeting. We arrived and checked in around 6 PM. Andrea at the front desk was very friendly and helpful. One of the only negatives about the hotels is the way the rooms are numbered. It's kind of like a maze, so a diagram of some kind would help. When we found our room, the power was out. This was a regional power outage, no fault of the hotel. So we dropped off our things and headed out to find a place to grab dinner. When we returned and the power was on, I saw that my room had not been cleaned. So, Andrea immediately put me in the room next door and said she would look into why housekeeping had skipped that room. She also called the new room to make sure everything was okay. And it was. The rooms are spacious and comfortable. They have been recently updated. The next morning, breakfast was good. Eggs, bacon, waffles, pastries, etc. When we checked out, Andrea was back for a morning shift though she had been working the previous evening. Again she was friendly and helpful. She even gave me a card for a 20% discount for a future stay since my original room had not been cleaned. I never complained or anything. I have to say that the hotel management is very lucky to have this young lady working for them. She is professional, friendly, and helpful. Front desk staff are usually not this helpful unless you are at a luxury resort. It is not beachfront, but if you are looking for a clean, comfortable place this is it. For my short business stay, it was just right.

Very good stay. Room was down stairs which helped people over 65 years of age. The young lady at the check in counter was very helpful. When we found out that we needed to stay another night she was willing to help us stay in the same room so we could not move just for one more night.

Overpriced, the area is kinda sketchy, the cigarette smell in the smoking room was overwhelming. The parking is good, the pool was nice, the customer service was average, I don't think that I would stay at this location again, but I would definitely try another best western some place else