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Best Western Vientiane Hotel, Vientiane Capital

2-12 Francois Nginn Street, 04148, Vientiane Capital, Laos - See on a map
Best Western Vientiane Hotel - Exterior Best Western Vientiane The Best Western Vientiane Hotel is ideally located in the center of Vientiane Capital. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Nestled in the heart of Vientiane, the charming capital of Laos, Best Western Vientiane Hotel is a boutique hotel that provides a full range of facilities for both business and leisure travelers. Guestrooms are all modern and comfortable, with wooden floors, working desks, flat-screen TVs and complimentary Wi-Fi, while the hotel's restaurant, Cafe Indochine, serves a tempting menu of Asian and Western dishes throughout the day. Guests can unwind in the outdoor pool or work out in the fitness center, and corporate guests can make use of the hotel's modern meeting rooms and business center. For guests who wish to explore this enchanting city, Vientiane's Mekong riverfront area is just a short stroll away and features a selection of restaurants and bars. Whether you are visiting for business or pleasure, Best Western Vientiane offers a perfect combination of comfort and convenience for all travelers.

Best Western

Vientiane Hotel




Hotel advantages

  • Restaurant
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
  • Massage services
    Massage services
  • Onsite laundry
    Onsite laundry
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Guest reviews

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Certificate of Excellence 2020
Travelers Choice 2020
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based on 283 guest reviews
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Sleep Quality

"Quarantine room for 14 days"

User 24/08/2021

Stayed at this beautiful hotel for two weeks during my quarantine. Nothing but positive things to say about this place: Friendly staff, who always have a smile on their face, and amazing food - especially the Lao dishes including their traditional lao desert. The room I stayed in was a very cosy and spacious room with a balcony with overlooking Vientiane townhouses and a slight view of the Mekong. I definitely recommend this place to anyone looking for a place to stay in the heart of Vientiane.

"Quick responsive staff"

SeaColDal, Bangkok, Thailand 02/10/2020

This review is for the staff. I've been there before when I was in Laos. I wanted to get more info bout quarantine. Googling some direct hotel websites didn't have much info. But Best Western Vientiane did so I reached out and Kris answered me right away. Price online is for 2 people in double room so if splitting cost seems reasonable as it's a chain I'm familiar with compared to some Covid-19 Quarantine hotels in Vientiane. I'm usually worried about issues arising but with a chain there is a head of franchise to talk to. Kris said you wouldn't be able to leave the room but includes meals and a 24 hour reception and yoga mat and. Could order booze and outside food as the front desk would drop it to room. Downside is that you can't book through Agoda for the quarantine deal but have to book directly and can pay by credit card.

"E for Effort, Great Location, Great Staff, The Hotel is showing its Age,"

AnthonyGPhnomPenh, Phnom Penh, Cambodia 14/03/2020

If it wan't for the staff, I would think this hotel deserves a markdown. The room is very nice and quite large. On check-in I had an air-con that sounded like a motorboat, so they upgraded me, thanks. However the things that tick off frequent travelers happened, a complex TV cable system, two remotes and a required tutorial, could not figure out how to get the hot water in the Shower, and the AC was barely cool at the lowest temperature. Breakfast was very weak, hostel style. Fitness center was a joke, looked abandoned. The location is top-notch and the staff are incredibly helpful, in the end the hotel is itself is a classic style, marvelous wooden floors, spacious, friendly, which I loved. However hotels need to be comfortable and that was really lacking with the basics.

Bosman Kris, General Manager at Le Charme Vientiane Hotel, responded to this review
Dear Anthony, Warm greetings from Best Western Vientiane and my sincere apologies for our delayed reply. First of all, thanks for taking the time to leave your review on TripAdvisor and thanks for the compliments on our staff and classic style interior. Especially reviews like this give us invaluable information to improve our hotel. During the 3 months we were closed for Covid19 we renovated and deep cleaned the rooms, replaced old a/c units, updated our TV cable system, redecorated the hotel restaurant and revamped the breakfast menu. I hope we can welcome you back at Best Western Vientiane Hotel on your next trip to the Lao capital. Kindest regards

"Huge room. A bit aged."

RianDM, Istanbul, Turkey 06/03/2020

I've stayed here before and was happy to return. The staff are excellent, location superb, room extremely spacious and with hardwood floors, professional and competitive transport for around the city. It is in need of a bit of refurbishment. Shower in particular would be too low for tall people. But just the staff, location and spacious room push up my rating.


User 05/03/2020

Manager Sarah was very friendly, helpful & nice. I had a problem in my room, was not completely clean, ant & mosquitoes found. I did complaint & Manager Sarah took care right away. She was wonderful & very nice

"Nice clean place to stay that is well located"

User 11/02/2020

Nice place, nice helpful staff and a few minutes walk to the night market. There is a little gym and a pool: the pool seemed to always be very cold. They have a free shuttle to the airport which was very convenient.

"Super-clean, as quiet as can be, good wi-fi"

rightmid, Louisville, Kentucky 08/02/2020

Highly recommend the delicious breakfast option. omelette, yoghurt, fruit, wheat toast and much more. Super-nice staff. They hit it out of the park! Situated right across the street from the top restsurants in the city.

"Close to tourist spots, helpful friendly staff, cold AC"

Pedro L, Fort Lauderdale, Florida 31/10/2019

Just 3 minutes' walk from the Night Market, this was also convenient to many tourist spots such as Victory Monument, barely 20 minutes away by foot in safe clean neighborhoods. Breakfast was good albeit limited--just one hot choice daily, although the continental portion of it is all you can eat. Daily newspapers are available, English language, to peruse as well. Swimming pool was not impressive, however, as the underwater lights were not functioning the night I swam in it so it was very dark. Air conditioning was so strong and cold that I actually had to turn it off for a while, and then raise the temperature--first time I've ever needed to do that anywhere, so I commend them for having such a strong, powerful air conditioning system in the room. The free convenient door to door airport shuttle for international flight guests was on time, reliable, and much appreciated. This location lives up to its US chain good reputation.

"Affordable Long Stay Hotel"

sashie2015, Singapore, Singapore 16/09/2019

If you're looking for an affordable place to stay in Vientiane long term this is the place to be. Not for someone looking for more than a luxury but a decent home away from home for few days. The location is just a few minutes walk away from Mekong River and surrounded by nice food shops, plus few minute drive only from the airport or the famous tourists sites with nice decent pool. The hotel staff make sure to personalise the service that suits your busy or hectic schedules especially with daily food and errands. Special mention to the Manager Sarah who is keen to communicate and listen to her hotel guests' needs. The whole team really did great in accommodating our special requests. Thus, an Exemplary effort in doing an extra mile besides just their daily work routines. Keep it up.

BWVTE_Hotel, General Manager at Best Western Vientiane Hotel, responded to this review
Dear Sashie, Thank you for being our guest. We are glad you had an enjoyable visit and would like to thank you for sharing your experience with others. We look forward to providing another great experience on your next visit. Thank you for the special mentioned my name :) We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. Best Regards, Sarah General Manager

"Good Location"

VivaHawaii, Honolulu, Hawaii 09/08/2019

I stayed here once before and decided to try it again. Everything about the hotel is very good for Vientiane. Easy to get around being close to the river, shopping and food. I didn't do the breakfast this time so can not comment on that!

"Just Right"

Vincent L, Manila 06/08/2019

Easy check in after a long flight with good comfortable bed. Rooms are a bit old though but spacious and no cable tv at the time. Linens are clean. Breakfast choices has a combination of local noodle soup. Toiletries like shampoo soap toothpaste are available.

BWVTE_Hotel, General Manager at Best Western Vientiane Hotel, responded to this review
Dear Mr. Vincent L, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! During your stay we are in the process of improving our cable TV and we are delighted to inform you that our TV channels is working properly now. Looking forward to see you again in the near future. Regards, Sarah L. General Manager

"Decent hotel, but has issues with connectivity"

Arjuna93, Taipei, Taiwan 30/06/2019

Overall itʼs a decent hotel. Rooms are okay, staff are hit & miss, but management is helpful. Breakfast is very solid. Location is central and convenient. However, hotel does not have a generator, so no light during power-cuts, and internet connectivity has troubles.

BWVTE_Hotel, General Manager at Best Western Vientiane Hotel, responded to this review
Dear Arjuna, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best Regards, Sarah L. General Manager

"try another one"

402erickv, Sydney, Australia 07/05/2019

receptionist lie, pretending the problem is in entire Laos. As Engineer i knew the problem was only reseting the hotel encoder. I check in Friday evening, mention the problem, Saturday nothing done, Sunday Idem...I m sure the problem has been fixed in 5 minutes by hotel itself. i ve got 2 bottles of water in my room when i check in. the day after i asked the reception if it was only for check in. then they give me the 2 free daily bottles. need to ask... They wanted charge me also for visitor. There is plenty hotel in Vientiane. easy to find better one.

BWVTE_Hotel, General Manager at Best Western Vientiane Hotel, responded to this review
Dear Mr. Eric, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Sarah L. General Manager

"Great Service & Staff"

BBEL37, Rochester, Minnesota 16/04/2019

Our stay here was very satisfying from the warm welcome when we registered to attentive staff we could not have been more satisfied. The rooms are comfortable and clean. The complimentary breakfast is very good. The location to the Night Market couldn't be better.

"Heart of gold Sabaidee Pi Mai"

makai714, Washington DC, District of Columbia 16/04/2019

Laos has been a dream destination for many years. Not realizing it was New Year (Pi Mai), we lucked into staying at this hotel, with great location, great AC, dark floors and high ceilings. And pool. And just a few minutes to the Night Market. The staff took care of everything we needed, offered advice on sights, and made us laugh. They hosted a new year celebration with an hours long water splashing party of street neighbors and passers by, along with Lao beer and snacks. We enjoyed the free breakfast choice of western eggs or Asian soups, and the excellent croissants, French bread and passionfruit jam. And seasonal fruit including papaya. The restaurant menu is long and varied with Asian specialties, international dishes, and soup, salad anc sandwich options. I particularly enjoyed the sweet and sour calamari salad, and spring rolls, and we loved the noodle soups. It was hard to leave, but we hope to celebrate Pi Mai again next year!

"Wonderful Stay"

PrincessCK2015, Bali, Indonesia 13/04/2019

Visited Laos for 3 days, we opted to stay at BWVH. Airport pick up and transfer are FOC for international flights. Upon arrival at 11am, we were very exhausted from previous long travel. Met Sarah (GM) at the lobby, she accomodated us with early check in and also free upgrade to deluxe room. This hotel looks old, but the staff(s) never failed to accommodate your request. Breakfast options was OK, choices between western or local dish. Internet connection was OK, sometimes connection lost but could catcth up after it fixed. So far was satisfy with our stay. Thanks again Sarah :)

"Good Hotel to stay"

User 03/04/2019

We stayed there for 2 nights and it was great. Big thanks to Sarah for taking care of us and all the staff was so friendly also. The room was clean and big, very comfy bed. Breakfast also good. Worth it to stay there as it's near good restaurants

"Home Away from Home"

User 13/01/2019

Minus some tiny spiders, ants & construction noise from new hotel construction across the street...we had a wonderful 2 week stay greeted by super friendly manager Sarah Lim & her wonderful, pleasant staff also. She was very accommodating to our stay & travel plans. We are glad we switched hotels after our first of three weeks in Laos. It was a great location & great place to stay, always nice & clean. It felt like our home away from home. Thank you!

"Great Stay"

lindadeex, Minneapolis, Minnesota 07/01/2019

Every staff member were wonderful, pleasant and so polite. The rooms were nice, clean and spacious. Like what others commented, bugs, but in a tropical and crowded area, it is common. Didn't bother us. The breakfast was great as well. It was a short stay, but it was a great stay. Very convenient to night market, other attractions and restaurants. Short drive to the airport with shuttle. Shuttle wasn't free for us, but we preferred to pay for the nice van over other public transportation. Would recommend Best Western. Thanks for the hospitality!

"Overall good hotel"

User 20/12/2018

The rooms were spacious and air conditioning was great. The staff here were super helpful and polite. Breakfast was great! Pool area was also good, however no sun in the afternoon due to surrounding buildings. Amazing that they have free airport transfers, saves a lot of money there. There were little bugs around, but it seems everywhere we went they were around. Right next to the night markets which was my favourite part! Wifi was very patchy and doesn't work at all near the pool.

"Awesome place "

460owens, Hastings, Hawke's Bay, New Zealand 22/11/2018

We spent 8 days at the Best Western in Vientiane, what a fantastic place. The staff were very friendly and welcoming, the pool was amazing. It's centrally located to restaurants and bars and the night market. Love it.

"My Mom and I had a great stay in Vientiane"

User 29/10/2018

The staff and crew are very helpful especially Mr Bounsou, he is very friendly and helpful, he can recommend delicious meals. The room was very clean and comfortable stay. The staff is very welcoming. I want to thank all the staff and crew for taking care of my Mom while we were there. This trip for her will be a memorable and she will never forget you all. Many Many thanks. Love Keo & Toi


idrovoviva, Quito 26/10/2018

This was my first visit to Vientiane and as per my excellent previous experiences with Best Western Hotels in cities where there are no SPG/Marriott properties like in Yangon and Vientiane, I decided to book my 2 different stays at Best Western Vientiane Hotel. I couldn't be happier about my decision as even as earliest as one week before my trip to Laos started, I was already in contact with their Sales and General managers taking care of my needs. Everything went perfect from airport free-shuttle ride to the reception and room rate/assignment. BWVH is perfectly located in the hearth of city, just walking distances to main tourist attractions, restaurants, pubs, spas and so on both by the Mekong River side and downtown. Rooms are quite ample, clean and well furnished to keep us clients comfortable and happy. However, I requested to be transferred to a different room due to the lack of a nice view (for most rooms at the back, there is just a wall to be seen in front from an adjacent property). Wish granted, they kindly changed it for another room with the city view and a balcony, awesome! Food & Beverages are good at their tiny, yet nice bar/restaurant as is breakfast in the morning with reasonable choices between western and Asian styles. The best of the best at this property are their People. Their Staffs are awesome, super friendly and professional...specially the energetic and never ending smiling Sarah Lim, the General Manager who went the extra mile to accommodate every single request with superb service, super attentive attitude, and very professional with her work. Can't wait to come back again to Vientiane this coming week, and stay again at Best Western Vientiane!

"Lovely hotel let down by the Wifi"

Yllar2014, Bangkok 19/10/2018

I spent a night at this hotel whilst on a visa run, and I thought booking a nice hotel would be a relaxing time and would not need to go on a bar crawl. Although the hotel is lovely and clean it is let down by a completely rubbish wifi system that kept going down, so in stead of enjoying the hotel I had to search for another establishment to do my work that requires wifi. So a great hotel and clean, but if you expect to do some work here using wifi, I suggest you find another hotel. So for me it was a waste of money, and I moved on rather than spending another night, there lost revenue!

BWVTE_Hotel, General Manager at Best Western Vientiane Hotel, responded to this review
Dear Sir/Madam, We appreciate the time you've taken to share your feedback, Although we're delighted to hear that you enjoyed our clean Hotel, It's disappointing to hear that you weren't completely satisfied with the wifi connection. We pride ourselves on providing excellent service and a comfortable environment to our guests at all times so please know that your concerns will be addressed to the appropriate members of our team moving forward. We do hope to host you again soon for a more positive experience.

"Excellent location, big room, staff great"

Pennie00, Wodonga, Australia 13/10/2018

I really liked this hotel. Our room was really big with the QS bed, two lounge chairs, a desk and upright chair and lots more space to relax. The staff are very friendly and couldn't be more helpful. The breakfast selection was good - continental as well as eggs any way and Asian options. The pool and courtyard were very welcome, cool and tranquil, after a day of walking! The location was great. We were a 5 minute walk from fabulous coffee (much better than anywhere else in Asia that I have been), cheap massages, the night market and good food. We walked to see the Victory Monument and could have kept going to see the Golden Stupa but decided to get a private car to see the rest of Vientiane's attractions.

BWVTE_Hotel, General Manager at Best Western Vientiane Hotel, responded to this review
Dear Pennie, We're delighted to hear that you had a wonderful stay with us. We strive to provide our guests with warm hospitality, comfortable rooms, and efficient service, so this is great to hear! We'd love to host you again in the future so we can share another excellent experience with you. Have a beautiful day!

"Nice place to stay in Vientiane"

ManManManMan, Hong Kong 11/10/2018

Location is great, it is close to the night market and the river. Staff is friendly and helpful. Room is clean and big with comfortable bed. Wifi is Ok. The pool is nice but small. And the breakfast is good.

BWVTE_Hotel, General Manager at Best Western Vientiane Hotel, responded to this review
Dear Mr. Manman, Thank you for your great review, your feedback is very important to us. It's excellent you enjoyed your time with us! We're delighted you appreciated our central location, comfortable accommodation, good breakfast and friendliness of our staff, they are truly our most valuable asset!. We care deeply about the happiness and satisfaction of our guests. We hope we have an opportunity to welcome you back should your travels bring you again to Vientiane. Have a fantastic day!

"Better than similar mid range Vientiane hotels"

User 10/10/2018

The Best Western Hotel is in a great location a stones throw from the river in the heart of the tourist district. You are warmly welcomed on arrival. The rooms are clean and comfortable with good bed, fridge, safe, cupboard, TV with enough English channels and a big bathroom with a bathtub. There was also a balcony and as I was in a front room I had river glimpses. The pool is nice although the surrounds have not had much thought put into them. It has sun and shade throughout the day and is a real bonus. The gym is fairly sparse but adequate. I did not eat at the hotel. The issue was Wifi - it basically does not work as others have mentioned. They are aware it is a problem but cannot seem to do anything about it. If you don't need Wifi then this is better than most mid range hotels in the area.

BWVTE_Hotel, General Manager at Best Western Vientiane Hotel, responded to this review
Dear Mr. Jahau, Thank you for your review. I am pleased to learn that you enjoyed your stay and most especially that you encountered warm welcoming service from our staff and were able to luxuriate in our comfortable accommodation. I would like to extend apologies that, the wifi connection did not work properly during your stay. I have shared this information with our management team and it has been addressed. We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!

"Very good location"

crisg154, Madrid, Spain 08/09/2018

Rooms are big and clean. Pool small. The hotel is just OK. The location is very good to visit Vientiane. They offer free airport shuttle service only for Internacional flights. The surprising thing is that there is only one airport in Vientiane but If your flight is local they will charge you for the ride to the airport.

BWVTE_Hotel, General Manager at Best Western Vientiane Hotel, responded to this review
Dear Sir, Thank you for staying with us and sharing your feedback. We appreciate you and look forward to your return visit. Safe travels!

"Great Hotel in Prime Location"

User 28/08/2018

The staff at the hotel were really friendly, great FREE shuttle bus from the airport, good western breakfast, rooms were clean and comfortable. I would recommend this hotel for a short stay in Vientiane to anyone.

BWVTE_Hotel, General Manager at Best Western Vientiane Hotel, responded to this review
Dear Alex, Thank you for taking the time to provide us with your feedback. We are glad you enjoyed your stay with us. Hopefully we will see you again in the future. Cheers!

"Excellent stay"

996barrya, Shaldon, United Kingdom 06/05/2018

First visit to Vientiane. The Best Western was ideally located. Good bars and restaurants nearby. The staff were ultra friendly and the breakfast was a great start to the day. The room was comfortable but no view.

BWVTE_Hotel, General Manager at Best Western Vientiane Hotel, responded to this review
Dear Sir, Thank you for choosing Best Western Vientiane Hotel. We will surely share your compliments with the team as they will be thrilled to have exceeded your expectations. We appreciate your recommendation and look forward to your next visit! Best regards, Sarah Lim

"centrally located but not very comfortable"

JoelLeclair, Marcoussis 01/04/2018

We stayed 3 nights in the hotel, in a room on the 3rd floor giving on F. Nginn Street. No problem with the street noise, but big problem with the air conditioning system in the room; impossible to tune to a comfortable 18-20°C range, the room stayed very cold (got a cold), and the noise of the compressor was unbelievable (no double glass isolation), and there is almost a half cm gap between the window door window and its frame. Nice breakfasts and helpful staff. The room was unfortunately not very clean; some marks on one tile in the bathroom like an eye liner mark, along with a large stain on the wooden door of the bathroom, like shampoo or soap were never cleaned during our stay. Our room was also close to the loud 3rd floor, room service telephone used by the room- service staff.

"Fantastic job "

User 14/03/2018

Deputy manager Sarah Dane Lim and her staff go out of their way to make you feel like you are one of the family. Breakfast is included and not just the traditional continental breakfast either. Will definitely stay here the next time we visit. Great location to the river walk and numerous restaurants to suit all tastes. The hotel is exactly as described in the pictures. Language wasn't a problem. Going through some remodeling but never was a bother, in fact the only way we knew there was remodeling going on was the notice posted in the elevators.

Sarah Dane L, Manager at Best Western Vientiane Hotel, responded to this review
Dear Mr. Ron F. All of us here strive to do our best for every guest, and your kind words about your experience mean a lot to us. We thank you for taking the time to post them online, We'd be honored to welcome you back again.

"Very Friendly Staff and Great Price and Accomodation"

sagedrummer, Los Angeles, California 27/02/2018

Myself and two friends stayed at the Best Western for 5 days in February 2018 and we were very happy with our stay. We were met in the lobby by the manager Sarah Dane Ancog who went out of her way to make our stay comfortable. She was incredibly friendly and made it enjoyable to arrive back at the hotel each day. The rooms are quite spacious and well appointed and very clean. The bathrooms contain a bathtub/shower and appear to have been remodeled recently. One half of the hotel faces the wall of an ajorning property and one has a view of some temples and the river so be sure to ask for that side when booking. Sarah accomodated my two friends and changed their rooms to one with a view. We didn't eat any meals at the restaurant but we did enjoy the free breakfast every morning. You got to choose between a western breakfast with eggs, bacon or ham and an asian breakfast with rice and meat. There is also a nice spread of fresh baguettes and bread, jam, croissants, fruit, cereal, yogurt, juice and coffee. The hotel also offers free airport pickup and dropoff if you give them at least 24 hours notice. The last time I stayed in Vientiane, I stayed at an AIRBNB that was 20 minutes outside of town so this definitely was more convenient for us as we were staying near the center of town and the location of this hotel is right next to the night market and a lot of western style restaurants and massage places so it is ideal. The only thing that I would like to see improved would be the beds, they were quite hard and you could feel the springs. I slept on top of a blanket and that helped but I think softer beds would be a good improvement. All in all for the price we paid (about $65 US dollars per night), this was a great place to stay and I was very happy. Sarah and her staff were well trained, very polite and really added a special touch to our stay. I wouldn't hesitate to stay here again.

Sarah Dane L, Manager at Best Western Vientiane Hotel, responded to this review
Dear Mr. Sir, Thank you for the kind and detailed review. We're grateful for it and are sure it will help others as they navigate through their many choices. We appreciate your taking the time to write about us online and we are looking forward to see you here again in your next visit.

"Good location in Vientiane "

User 21/02/2018

Standard best western type of hotel with lots of wood everywhere. Staff all keen to help. Excellent breakfast although the juices routinely run out before the end. Local taxi fares are unusually high and our rooms air conditioning thermostat was malfunctioning producing the effect of sleeping in a fridge. It's a nice hotel though.

"Reliable- not fancy"

Tricia9898, San Diego, California 18/02/2018

If you want fancy probably look at Saldana in a similar location or Crown Plaza a bit further out. But if you're lookin for reliable, clean, friendly this is it. Great location. Decent pool, though it could use some inspiration. Deluxe rooms are a good size but sparse with furniture. They are just finishing up some renovation so be sure to inquire about that.

"Four night stay."

Azurian, Worthing, United Kingdom 04/02/2018

Everything about the Best Western is top notch. First impressions were very good, the reception area was spotless and the staff were very welcoming. Our room was big, again very clean with a couple of comfortable chairs and a writing table. WiFi in our bedroom was good but needed a code every day from reception. My only complaint about the room was the light switches on the bed head - I kept bumping them with my head when I was asleep and turning the lights on! Breakfast was OK, nothing special but the coffee was good! We were given a free airport transfer when we left- very handy.

"Comfortable and spscdd"

User 23/01/2018

The room is spacious and situated at less busy street. The location is near to the night market, eating places and massage parlor. The complimentary breakfast is always the same except paid breakfast that will change everyday. The staff is friendly and helpfull too. The sign to the pool was not directing guest to the pool and pool looks not attractive. My water hole in the bathroom makes funny sound at night.

"Central location"

Safari1957, Oslo, Norway 30/12/2017

The hotel is situated very near the river, in one of the side streets to the road along the river. The area is full of restaurants and night market is just a few meters away. The hotel seems fairly newly renovated and rooms are clean and nice and staff very friendly. View from the room I had was not all the good.(see picture). Breakfast was quite limited but eggs was made according to your wish and coffee was very good. The reception areas is nice kind of old style. I really liked the floors in the reception and in the room. The hotel also has a small swimming pool in the back as well a a small fitness centre.

"Excellent "

Sandrine G, Paris, France 10/12/2017

Stayed there for a month , staff service is very good great location ! when friends or business partners visit sent them there and they all have good experience !! The food is also very good , morning breakfast is fast and good

"Such friendly staff!"

PatsyT1964, Plymouth, United Kingdom 01/12/2017

We received such an amazing reception when we arrived at the Best Western. We don't normally stay in 'chain' hotels but are so glad we did. The room was large, comfortable and very clean. But the best thing about this place is the staff. Nothing is too much trouble and their openess and helpfulness just makes you want to smile ??

"Fantastic location, wonderful staff"

RianDM, Kuala Lumpur, Malaysia 21/11/2017

The positives: Lovely tiled lobby, spacious rooms with nice furniture and comfy beds, unbeatable location surrounded by restaurants and steps from the riverfront road, and, above all, first-rate (mostly Filipina) staff. Breakfast was good, though if you are bored there are many options close by. Negatives: the blazing white LED lights in the hallway and bathroom cheapen the atmosphere (though the latter make shaving a breeze). And my bathroom was pretty utilitarian and about a star lower than the hotel itself.

"This is a nice place to stay in Vieniane"

Peter K, Sydney, Australia 10/11/2017

3rd time here, recommended. Can't beat the location and the staf f, rooms and pool should satisfy most travellers. Go past Wat turn right to 3 Sisters cafe (no English, look for "3 on awning" and order a pho ("fur")

Sarah Dane L, Manager at Best Western Vientiane Hotel, responded to this review
Dear Mr. Peter K. We love it when you're here and always look forward to welcoming you back. Thanks for your kind words--and your continued patronage.

"Location is great, nearby everything you need"

User 03/11/2017

- Location is the best spot for this hotel - Food is everywhere surrounding the area - Staffs are friendly and helpful - Limited breakfast choice (set breakfast) and no refill - No lighting in wardrobe

"Located in Best Location "Best Western""

Kalithasan R, Chennai (Madras), India 17/10/2017

First abroad stay and most memorable stay. Located near the Mekong river and lot of restaurants near by. Happening place. I was quite happy with their customer service and decent compliment break fast. Evening the street will be flooded with tourists and good TukTuk experience.....

"Location , location"

Mark L, Cambridge, England, United Kingdom 05/10/2017

What a perfect location , great for market , restaurants etc , the front desk staff as with all staff where exceptional , genuinely interested in your day , lovely little pool but should not have to hunt for towels , maybe a few on a shelf , rooms a bit dated but trade off is nice n big n spacious , some have described as a little past its prime , if you just arrived from a big glass bankok hotel maybe it looks a bit that way , clean n central so who cares , breakfast basic (rainy season maybe when hotel is fuller it has more choice ) but very nice and well presented , hope to stay again , thanks

, Sarah Lim- Deputy General Manager at Best Western Vientiane Hotel, responded to this review
Thank you for taking the time to leave a review on your recent stay with us on TripAdvisor, We are indeed delighted to note your experiences with us were very positive and your time with us memorable. We are happy to read that overall you were most contended with us and found it to be an awesome stay.

"Great value"

Aguido, Chicago 27/09/2017

Spent two nights here after leaving another property that was totally unacceptable. The room here was large and spotless. Great bathroom,fantastic front dest service. Sarah at the front desk could not have been nicer, more helpful and pleasant. The man on days was also great ( dont know his name) but he went out of his way to help us with a malfunctioning safe. Pool was nice but could use a little more ambiance like plants or trees but we had it to ourselves so no complaiint there. Location is very good. Walkiing or short ride to most places. Compared to the other place we stayed this was such a welcome site!!

BWVTE_Hotel, Sarah Dane Lim - Deputy General Manager at Best Western Vientiane Hotel, responded to this review
Dear Mr. Aguido, Thank you for staying at Best Western Vientiane Hotel and taking time to post a review with the perfect rating which is very encouraging. I am glad to hear that you have enjoyed friendly service from Front Desk team during your stay. Please rest assured that I have shared your comments with the team and we will continue with our best endeavours in providing quality service to our guests. May we look forward to welcoming you back again in the near future.

"Poor quality property"

User 22/09/2017

What a disappointment, we had to move to 3 different rooms to get what we had prebooked, staff were rude and disinterested until we asked to see a manager. The advertising promises clean bright rooms with a welcoming fruit basket. No such thing existed, the rooms are old and tired with poor maintenance After finally getting the room we had paid for, no offer of compensation was made, to rub salt in the wound, we got charge double for the taxi transfer to the airport, the driver blaming the commisssion he had tray to the hotel This is a sad old run down property with little appeal and no class, you would do well to avoid

BWVTE_Hotel, Sarah Dane Lim - Deputy General Manager at Best Western Vientiane Hotel, responded to this review
Dear Mr. & Mrs. Jameson, Thank you for sharing your opinion concerning your stay; it is always a pleasure to receive feedback. We are really sorry for all of the inconvenience you experienced during your stay specially for moving you to 3 different rooms to get what you pre-booked, NO fresh fruit Basket, and staff behavior. I have already forwarded your remarks regarding the service issue to the department concern as we treat all feedback with the utmost seriousness. Once again, we apologies for the inconvenience. We will definitely reflect on all your comments and rectify any short comings when necessary. Once again, thank you for your feedback and staying with us.

"Old but good location"

JoePai, Pattaya, Thailand 15/09/2017

Near the river and good position for restaurants, but the hotel was old and needed upgrading. One big problem was no car park - had to park in the road but was a small one way street and so cause congestion.

"Convenient & comfortable "

User 04/09/2017

Conveniently located and very comfortable. Not a 5 star comfort but very good value for the price. Good air conditioning and shower was hot. Good selection of fresh food for the Buffett breakfast. The staff are very friendly and professional. The concierge was very helpful and organised a good English speaking driver to drive us to Vang Vieng.

"Great location but needs renovation"

480shantanua, Mumbai, India 10/08/2017

The staff is very friendly and will do their best to help you. everything in the hotel is old and needs to be changed. They try their best to keep it clean and functional but there is just so much that can be done.

"Great hotel great location"

davidwO7957RD, Brisbane, Australia 24/07/2017

Centrally located to great restaurants night markets friendly helpful staff and nice pool. Breakfast was good. Hotel is immaculate in cleaniness and good size rooms. Would definitely recommend and stay there again. Dave and Cherie from Australia

"Pleasant stay"

Ichiro I, South China, Maine 21/07/2017

The hotel is located very much in the central area near to the market. The rooms are big and clean. The food was fine with good breakfast. I enjoyed my stay here as pool was also available. The staff is also very good and supportive.

"Older charm"

Steveyinasia, Chiang Mai, Thailand 19/07/2017

May new hotels offer rooms not much larger than a show box, not here at Best Western, the rooms may be slightly older however they are large. The hotel is very conveniently located with the night market at the end of the road and many good places to eat in the area. The breakfast, which is included in the room price, has limited options however there are enough choices to satisfy most tastes. I have the congee both morning and it was delicious. The wifi is very reliable and good connectivity, so included in the room price. Wonderful friendly staff are always on hand to assist whenever you need them.

"Short stay in a hotel before staying with friends in Vientiane"

User 17/07/2017

Hotel very clean ,good size bed room with fridge ,bathroom hot water ,WiFi excellent, enjoyed breakfasts good selection, enjoyed the fruit staff pleasant and helpful, Nice size swimming pool, Good location in the city.

"Central convenience"

realrene, Toronto, Canada 17/07/2017

Hotel is in the centre of the city and within walking dostance of most attractions The room was comfortably and had the necessary toiletries Breakfast was good with a selection of 3 breakfasts Desk staff very helpful Very nice pool


RachelnRichard L, Singapore 14/06/2017

The hotel is situated in the town area next to the night market. This has made it very convenient for tourists. The hotel has a nice ambience and the people we met are friendly. The hotel lobby is well maintained with many comfortable seats. The restaurant where we had our breakfast is also well maintained and the food served is good. The rooms are clean but the bed and the pillow are too soft and not so comfortable.

"Excellent location and well priced"

Tracey and Mart... B, Sydney, Australia 11/06/2017

Very clean hotel with super friendly staff. The pool is excellent however a few more deck chairs would not go astray.great location and just near some great bars and restaurants.overall very good value for money


Eileen T, Bangkok, Thailand 30/05/2017

Located in a road with many restaurants and eateries and very close to the Mekong River where the night market is situated. Hotel also offers complimentary airport transfers. Rooms are big and comfy with a balcony. Smoking rooms are available upon request. What I really appreciate most is the fast internet connection. There is also a small garden and pool at the back and tables out front so you can sit and watch the world go by. The staff are extremely helpful and friendly and are willing to go an extra mile for you. The only downside is the breakfast...considering the price of their rooms. Buffet breakfast was a choice of continental, american or asian and it included bakery products, baguettes and croissants. A year and it has remained the same...Cable TV was the other...Very limited English Channels and not even Channel News Asia... Housekeeping needs more training. I would definitely recommend this hotel for someone staying in Vientiane for a couple of days because of its excellent location and service though.

"Nice hotel with great staffs"

User 29/05/2017

First time to Lao Vientiane for business trip! Decide to stay near night market so we checked in here for two nights! Friendly staffs and fast checked in! Breakfast with set menu in American style or Asian style ! Great pizza resturant and eateries right opposite the hotel! Spacious room and clean bath room! Wifi is great too

"nice spot"

Damskers, Bangkok, Thailand 28/05/2017

This is a a fairly old hotel (formally called the Taipan) that I used to frequent regularly in the "olden days." It was bought a few years ago by Best Western. They have renovated it nicely (hence I was slightly confused because they moved the location of the gym) - giving it a much needed modern upgrade while not losing any of the old charm. Rooms have wooden floors, are clean and have the expected facilities (wifi, TV etc.). Air conditioning is set to sub-arctic, so you may wake up with ice in your beard. Breakfast is tasty - but nothing special - just what you'd expect for an international hotel. Coffee isn't great though. The pool and gym are small - but do the job. Perhaps the best thing about this hotel is its position, which is very convenient. it is located right across from the best bar in Vientiane (Sticky Fingers) and a short stroll to the river and other bars and restaurants. Vientiane is a small place - but there are lots of good places to eat and drink in the CBD - and they are all a short stagger home to the BW.

"Clean and Good"

EdreaH, Singapore 25/05/2017

Great Hotel. We went to check out one before this, but this one was clean and toilet was better. Overall great location, staff was friendly and price was not too expensive. Not the biggest hotel in Laos, Vientiane, but good enough a stay.

"Excellent location, friendly staff"

thekirkby, Bowmanville, Canada 18/05/2017

This hotel is located in a great location, just steps from the night market, the river, and the Watchan temple. It is also a short taxi ride to and from the airport. The staff are excellent and very friendly. They are very helpful and respond to requests immediately. The fitness centre and pool area were both clean and well maintained. The rooms were clean and orderly. The breakfasts were also well prepared and the staff there were also more than accommodating.

"Great Position "

TonyD7777, Bunbury, Australia 21/03/2017

We have recently had a lovely stay in Vientiane, Sarah in reception is brilliant and nothing is too much problem for her. The hotel is very near to the river and a lot of the sights can be walked to from this hotel. The room was fine and breakfast although not excellent was fine to start our day. There are plenty of bars and restaurants in very close proximity. The hotel arranged transport at a good price to Vieng Vang for the next leg of our trip and they also do free airport pickup. The only downside was because of some construction work behind the hotel it's noisy around the pool. All in all this is a good place to stay in Vientiane.

"Friendly Staff, Very Attentive "

RogerLeePhoto, Jomtien Beach, Thailand 03/03/2017

Very nice, comfortable place with a good breakfast buffet. The staff was very good and responded to every inquiry. They even alerted me as I was checked out and leaving about a small item that I had accidentally left, quickly bringing it to me. It's an American based hotel chain, it doesn't disappoint. Close to the riverside market, convenience stores, good restaurants, temples and other places of interest. There is an abundance of Tuk Tuks and taxis so getting around is not an issue. Plenty of places to go to, eat etc. on foot however.

"Caters to wealthy folks"

Cahm P, Anchorage, Alaska 25/02/2017

Upon observations of this place, what stands out the most is the professionalism of the staff. It's obvious they have been trained well in their field to provide a quality service to its clients. The Hotel for the most part is clean and well maintained and seems to primarily focus on attracting wealthy tourists from abroad. In no way shape or form this hotel is for the locals in that the daily rate is so expensive even to Western standards. At 80usd per day, it's definitely just an overnighter for the average bloak from the UK or average Joe from the US. Definitely not my cup of tea, but for one day stay, it is okay.

"Great Location"

SHOGara, West Islip, New York 26/01/2017

Within meters of The Night Market, and easy walking distance to the commercial hub, The Best Western offers simple rooms; sparse in the amenities department, but more than satisfactory in all necessary areas. The living space is bereft of furniture, and the bathroom is a bit cramped, but this is not a luxury facility. The weight room was exactly what we needed, and the pool afforded privacy and quiet in the afternoon. Breakfast was fine, and numerous eateries abound outside. Tyson's, right across the street, was a perfect place for pub food and beer. Sara at the front desk was sweet, and knowledgeable about other restaurants and points of interest. Her associates were all very attentive. We stayed 3 nights, and then arranged a 4th upon our return from The Plains des Jarres. I'd not hesitate to return.

"Excellent hotel and excellent location"

Ken N, Bedfordshire, United Kingdom 19/11/2016

This is a very good hotel that ticks all the boxes. The rooms are spacious, comfortable and clean. The location is very good. The staff are excellent and friendly. The Wi-Fi works well. The worst thing I can say is that the breakfast is good without being outstanding. The price verges on the high side for this class of hotel, but I certainly have no complaints and would be happy to return there.

"Ideal Location to Explore"

DavidC228, Sheffield, United Kingdom 17/11/2016

Quiet room on the first floor, close to the gym if that floats your boat! Comfortable bed as you'd expect in Best Western Hotel. Excellent choice for breakfast with buffet and menu options in a bright, air conditioned restaurant. TV, Wifi, fridge and safe in the room. Great staff at the reception desk who at lightening speed arranged for an iron, ironing board and converter socket to be sent to our room. The staff are also a great source of information for eateries and places to visit. Free transportation was arranged back to Vientiane Airport for our departure!

"Its the Internet"

pa3576, Tokyo 01/11/2016

I have been staying here for many years . I have tried others in Vientiane , but come back here because of the location. You can walk to most places and it is just off the river front. The rooms are spacious , not luxurious but a good size with polished floors and good big bathrooms. The breakfast is good and you can watch the world go by outside. The problem is the Internet. It goes down a fair bit and is also slow. The management say it is the same elsewhere, but I don't have that problem in offices I visit or in the bars and restaurants that give free wifi. Most people who stay are on business and need the internet, but the owners seem to be in denial and don't do anything to fix it.

"Beutiful interiors"

User 24/08/2016

Vientiane delivers a relaxing riverside break where one of the best things you can do is grab a drink and enjoy the sun's spectacular show as it sets over the Mekong. Despite being the largest city in Laos and the hub of commerce and administration, Vientiane is still refreshingly laid back. The city offers a great choice of accommodation, restaurants and pavement cafes some adding a French air with their style of architecture which contrasts pleasingly with the old Buddhist temples dotted around. There are plenty of things to do after dark and bars cater to all tastes from backpacker beer haunts to elegant cocktail lounges. Navigating Vientiane is relatively simple due to its size and sightseeing can be done either on foot, by bike or by hiring a song-teow. Reasons to visit Laos: The beauty of World Heritage listed Luangprabang. The impressive mountain scenery Spectacular waterfalls The humbling early morning ritual of alms giving to the monks· Historic temples and ancient ruins About That Luang: That Luang, or the Great Stupa, in Vientiane is a national symbol (its image is on Laos' official seal) and also the most sacred monument in the country. From the outside That Luang looks more like a fortress surrounded by high walls and it features two temples with the main stupa, the top of which is covered with gold leaf, standing 148 feet tall. The beautiful architecture is in Lao style, influenced by Buddhist beliefs – these include finely-gilded, red-lacquer doors, pointed lesser stupas, many Buddha images and beautiful flower and animal images. Locals say that it was originally built as early as the third century to house a breastbone of the Lord Buddha brought to Laos by an Indian missionary. However, the current structure was built by King Setthathirat in 1566 on the site of a 13th century Khmer ruin. He named Vientiane the capital after Luang Prabang in the mid-sixteenth century. An elegantly crafted statue of him stands in front of the main entrance to That Luang. That Luang was greatly damaged by the Burmese, Chinese and Siamese during invasions in the 18th and 19th centuries then was basically left alone until French colonial times. Restoration work was completed in 1900 by the French and for a second time in 1930, again with the help of the French. Every November when the Boun That Luang Festival is held in Vientiane, a large crowd of followers and tourists come to town from all over Laos and neighbouring countries. The festival is considered the most important Buddhist celebration in Laos with many activities going on for three days and three nights. The main event is always held at That Luang and thousands of people come to pay respect to the stupa and to enjoy the colourful event that includes parades, live music and religious ceremonies....

"beautiful place with an excellent location."

vencydelhi, delhi 17/08/2016

what a beautiful place with an excellent location. very help full staff and the owner of the hotel too.. everything is easy to approach form the hotel. very nice swimming pool rooms interiors is so very well done ..highly recommended to all age group , business or personal tourist to Laos.....

"It is okey"

User 28/07/2016

The room have great size with aircondition. The staff was friendly and some of them speak good english. We choose this hotel because they have a pool. But it was closed :-( We didnt get any information before arriving. They just say sorry pool is closed when we checked in. The hotel was central. I hope I will be back and you have a open pool.

"Very nice western style hotel near Mekong river walk in Vientiane"

edatmpaBangkok, Bangkok 05/07/2016

This hotel has all the necessary amenities and the rooms are very large. It is located near the Mekong river where there are lots of activities in the evening. There are plenty of restaurants nearby and next door is a Japanese Fuji restaurant that is in the same chain as the ones in Bangkok. Breakfast is either American or Asian, your choice. Highly recommended.

"not bad, but sould be SO much more...."

mang0lassi, Siem Reap, Cambodia 21/05/2016

Rooms are spacious, clean and mine had a balcony (but without furniture). A/C worked very well, wifi was ok most of the times as well. Staff is friendly and helpful. The rooms have beautiful wooden floors and the reception / lobby has nice tiles and is spacious. Would be great to have a bar / café down there....perfect for a happy hour etc. but it is unused. The reception itself is an old-fashioned counter. It would need only a soft renovation, some contemporary layout and a breath of life and this could be fantastic! The breakfast. By all means, take those laminated menu cards away. This is maybe ok for a cheap guesthouse, but not a hotel in this price range. The breakfast is not bad, but needs a bit of a fresh concept and upgrade. The location is very good. Went for a seminar. If I went back privately I would probably book somewhere a bit more lively and passion for detail.

"Great Location"

Afiefah O, Xxxxxxxx 20/05/2016

If you want a regular hotel then this is the place to stay. Really well located with restaurants and shops on your door step. The shopping and the restaurants are amongst the best the capital has to offer and the quality is really good Don't stay in the room above the kitchen as you can have some creepy crawly visitors.

"Average but dated "

doncasterlevi, doncaster 29/04/2016

The pivotal part of this hotel which keeps it running are the staff. From reception to restaurant waiters and security , these people are the workhorse of this dated hotel. The rooms are clean and comfortable but the bathrooms need upgrading. Simply remove the baths and place shower units for today's travelers needs and expectations The wifi was poor on arrival and when this was pointed out to reception they were already aware and acknowledged the issue. From previous reviews it seems that this is an ongoing issue The building work outside is not in the control of the hotel but it was not possible to endure any chill out time by the courtyard swimming pool due to the overwhelming construction noise On my last evening a huge crane was operating after 11pm and it was driven away making considerable noise at about 5am. The biggest issue for me about this hotel is the breakfast I felt like I was in a hostel or school trip because immediately when you arrive a laminated menu card is thrust in front of you which tells you what you can or cannot have to eat To say that you can have this OR this OR this is totally off putting and makes you feel like the hotel is dishing out Army rations In my experience people would not necessarily take every choice but would like the option to choose items from a list if the breakfast is a la carte style. It took 4 days for me attempting to get eggs easy over before I actually got them with a runny yolk. The hotel should seriously review the breakfast and maybe the management take a breakfast as customers do and see if they think it is acceptable That said the staff do there very best to make this experience as pleasant as they can given the archaic menu choices and rationing Overall the location of the hotel is good and the price fair but I would go back to the Ibis in future and take a room rate without breakfast using the saving to take breakfast in the many cafes in the area Thank you to the staff but a message to management please review your breakfast or lose customers to other hotels

"Big room, clean and peaceful place to stay."

Nopalak R, Bangkok, Krung Thep, Thailand 24/04/2016

Stayed at this hotel for about 4 times. The room is acceptable clean but old style. Staff are nice and polite. Convenient place to find good food and brief shopping. Just few minutes to the river where a number of local street vendors offer local products. Hotel restaurant offer basic western and local food. Room rates generally include breakfast.

"Fantastic welcome, friendly smiling staff, lovely food and great service"

tkmax148, Singapore, Singapore 18/04/2016

Lovely place to stay, really comfortable and spotlessly clean. Yes it does need a slight upgrade but the friendly atmosphere and clean environment make up for that. We ate at the restaurant one night, food was very tasty and well presented. Breakfast also really nice. Overall a great place to stay.

"Friendly staff put shine on this slightly faded gem"

russell_underwood, Lower Hutt, New Zealand 18/04/2016

First off, I would like to commend the friendly and helpful staff at the Best Western Vientiane (BWVTE) who work so hard to make sure guests are looked after and have a pleasant stay. The hotel, in many ways, is a microcosm of Vientiane itself - a city with soul and presence but in desperate need of investment in its infrastructure. That said, rooms are dated but perfectly functional. Communal areas are well-tended and presentable. The location is good, within touching distance of the Mekong and close to many restaurants and bars. It's just that it could all be so much better with a bit of investment and updating. The included breakfast is spartan by today's standards and of average quality. There is a lot of building work going on next door (April 2016) which means a fair amount of noise throughout the day, from early morning. But those staff. Working hard to please in the face of adversity. You'll remember those staff long after you've forgotten the hotel itself.

"Good locatin, nice staff, old room"

moreno65, Bern, Switzerland 02/04/2016

The room are spacious but need renovation. Because of the kindness of the staff and the very good location we rate excellent. We asked for a room away fräom the street and we receive it. You will get assistance for any activities. The breakfast is fair. The pool a bit small.

"No change is good"

robert_bos53, Geneva, Switzerland 02/04/2016

From the time this was the Taipan Hotel I have been coming here, and I am happy that in spite of the change to a Best Western Hotel nothing much has changed and the hotel still offers the same clean, simple and rather large rooms at a good price - their location is top, just off the Mekong river, with everything on walking distance. If only other things wouldn't change, but Vientiane is going through a building spree and at the city edge high rise appears on the horizon ... My only complaint is about the speed of the internet. It was so bad that I had to use the HTML version of gmail to send out email. I passed the complaint on the reception desk who assured me they would have this repaired and improved.

"Lovely staff. Poor hotel."

munster4ever, County Tipperary, Ireland 01/04/2016

firstly many thanks to the excellent Sarah on The front desk who was helpful and professional throughout our stay. However we would have a few suggestions for management in order to improve the experience for guests and to build on the very friendly staff at BWVTE. 1. The Wifi has to work and work well in a capital city's hotel. This wasn't the case whilst we were there apart from a brief hour after Sarah had reset the router. 2. The Breakfast is unnacceptable and a wider range needs to be provided. 3. The gym needs refurbishing and provided with new equipment. 4. The rooms are quite large and a lot can be done with a lick of paint and new carpet...or even clean carpet. 5. Provide quality toiletries and perhaps a toothbrush in the bathroom for guests.

"The perfect place to stay in Vientiane"

gordos64, Winnipeg, Canada 20/03/2016

Clean, modern, but with a definite Lao style, this hotel met all our needs and more. It has excellent facilities, an amazing staff, and you simply can not beat the location; some of the best restaurants in town are literally a few steps away.

"Amazing hotel with best staff in town"

DigitalNomads, London, United Kingdom 18/03/2016

I only stayed here for one night but I was blown away after my stay at iHouse. This is by far the best place I have ever stayed in Laos. Location is right in the middle of the action. The food is top quality and normally priced. The pool is relaxed and almost private. The rooms are spacious, clean and very comfortable. I would give this Best Western 9 out of 10 points. What a great hotel

"Best staff and location"

johnr61572u, Laguna Beach, California 04/03/2016

Wife and I just finished attending trade show in town, stayed here for 5 nights. Treated and welcomed like family. Sara is the nicest and best host you could ask for. This location is right in the middle. Have over 100 restaurants to choose from in a 10 minute walk. If you want to just go out the front door, try Tyson's, GREAT place. The rooms at the Best Western are nice and big, most of the rooms have an outside patio, ours overlooked the Mekong river. Our next visit we will only stay at the Best Western. Good job Sara...

"Clean, big rooms, great staff and bang in the middle"

bettystaffs, staffordshire 20/02/2016

What more can gou want for the money. It delivers on all fronts. The rooms are huge, clean and comfortable. The best bit of Vientiane is on your doorstep and it is close to several good restaurants. Why pay more.

"Great Western style hotel! HIGHLY RECOMMENDED!"

BobbaV, Bradenton 31/01/2016

I have stayed in many hotels and guest houses over the years in Vientiane and this is by far the best one! The hotel is located near the riverfront and has many restaurants, bars and other businesses nearby. It is in the best location in Vientiane! The room is good sized and done to western standards. Comfortable bed, refrigerator with minibar, desk for work, good wifi and a balcony. Breakfast came with the room and the menu was different kinds of eggs to order or Asian breakfast soup. I had scrambled eggs and bacon and it was the best bacon I have had in Asia. There was serve yourself coffee from an actual coffee machine, lots of fruit and also bread products. There was a business center with computers and a printer adjacent to the lobby to print out boarding passes and vouchers. The staff were very courteous and helpful and the only issue during my stay was the elevator was being repaired and was out of service but they apologized when I checked in and it was to be back in service within a week. I HIGHLY recommend this hotel.

"This hotel really make me impress"

Pawapawan, Bangkok, Thailand 31/01/2016

This hotel really make me impress. It is good hotel where locates in the central area of the city. It is really nice and clean with great service of staff. I(t has free Wi-Fi and free high speed internet to use in the room too. It is really convenient for business trip because this hotel locates in the great business area and it has free breakfast in the morning. It is reasonable price; not so cheap but not expensive as well. It is worth what you paid for it.

"Ok but not perfect"

User 27/01/2016

Will make it short Pros: *Great location (close to the river, night market, few bars around) *nice and helping staff *room was big *ac worked really good at my room Cons: *overpriced in my opinion *breakfast wasnt good Overall: I enjoyed my stay but i am not sure if will go again because of the price

"Very friendly and helpful staff!"

TGSA, Udon Thani, Thailand 25/01/2016

Stayed for one night at BEST WESTERN in Vientiane/Laos. Very friendly and helpful staff, especially Sarah at reception. Central location, I was able to leave my car right outside the hotel, fantastic. Decent rooms, breakfast ok. Hotel currently under renovation (lift not working but no problem for us), but there was no noise that disturb us. Will stay there again!

"Adequate but not great !"

Willow E, Rugeley, United Kingdom 16/01/2016

Booked this hotel through Agodo because of the Best Western reputation and the positive reviews on a short business trip front Thailand to Laos. The hotel itself is quite tired and is situated in a run down one way street surrounded by construction sites. It is in a central locator and close to bars, restaurants and the night market. I'd booked a deluxe (?) Queen room,the room was quite spacious and clean but looks out onto the wall of another building that needs painting. Some staff do speak English but you need either Lao or Thai to be understood. Breakfast something of a surprise.. although 'adequate' you are restricted to either sausage or bacon with your eggs, I like both..? The swimming pool again is clean but just adequate and took a little finding as the signed directions appear to point you upstairs via the fitness centre. Having looked at some of the nearby accommodation alernatives we concluded that the BW was probably the best of a bad lot. The hotel also advertise transfer to the friendship bridge for $40 USD! Something we had arranged ourselves for just 300 THB ($9). Not a hotel I intend to rush back to...!

"Best Western is okei"

Holter-Nilsen, Oslo, Norway 14/01/2016

We arrived at Best Western after a long bustrip from Vang Vieng. The receptionist was really positive and checked us in really fast without hassle. The room was of great size and the aircondition was good in the Vientiane-heat. Non of the staff spoke very good english, and we needed to confirm some flighttickets. They had a hard time calling the airline, airport and so on - so we just went to the airport. Lucky for us, we made it :-) We chose this hotel because of the pool, but was really sorry to see that the pool was closed when we arrived. Best Western did not give us any information about this before arriving. We did not have time to try the breakfast - sad to say. The location of the hotel was central, and you will find a lot of places around to eat and drink. Wifi signal was good. I will not have any problems coming back to Best Western Vientiane.

"Great Value & Service"

Francophile101, London, United Kingdom 10/01/2016

Great location near lots of restaurants, great service from smiling staff, good breakfast and decent, clean bedroom. There is a small gym and an outdoor pool but the pool becomes very shaded from around 3pm onwards so go in the mornings if you want the sun.

"Enjoyed My Stay"

Leon S, Newcastle, Australia 06/01/2016

I chose this hotel because of its central location and Best Western reputation. My room was spacious. The bed was firm but comfortable. The bathroom was adequate for my needs on this trip. Room cleaning was of a high standard. Breakfast was good with a decent selection of fruits. Wi fi was adequate. The staff were friendly and generally helpful. I had a problem with my air conditioner which they attended to very quickly. The restaurant was excellent with a very good selection of local cuisine cooked and presented to a high standard. The swimming pool and fitness centre were a welcome relief and well maintained as was the hotel in general. I liked the decor and ambiance of The Western especially the timber floors throughout the hotel. Check in and out was fast and efficient. The hotel also provided a free airport transfer which is to be applauded. Too many hotels either neglect or charge for this service. Laos is very much a developing nation that promises much for the future. The people are very friendly, conservative and laid back. Adequate English is going to be essential for the future especially if Laos wishes to attract tourists. The one major criticism of the hotel (actually Laos in general) was the poor level of spoken English. On two occasions the attendants on the front desk were unable to understand me. I realise that education standards in Laos may not be what we are accustomed to in modern industrial countries however in the hospitality industry there should always be at least one person on all hotel front desks with at a basic understanding of English. Overall I enjoyed my stay at The Best Western. I would not hesitate to stay here again.

"3-night stay on business"

frenchcuisine25, Chiang Mai, Thailand 24/12/2015

Great staff, comfortable rooms, mediocre breakfast, great location and a welcoming general manager who could not do enough for us. Really enjoyed our stay. What it lacked in Food & Beverage, they made up for in many other ways.

"Continous Great Stay"

Diana K, Honolulu 24/12/2015

My favorite part of staying here is that the staff always remembers us and knows what we like for breakfast. Every staff member feels like family because they are so helpful and interested in our happiness.

"Excellent value and location"

User 21/12/2015

Excellent location close to all the restaurants and a short walk from the main wats and tourist attractions. Just rent a bike! Ask for a room in the back not facing the construction site and it's perfect. Big rooms, excellent service. The breakfast is kinda average but it's the same case even in the best hotels in Europe but the staff is kind and very serviable, they really make the difference. Check in/out flawless. Strongly recommend, very good value below 80$. Will come back for sure.

"Great hotel"

User 20/11/2015

Stayed here for the night as we had an early morning flight the next day. When we arrived staff were very friendly. They booked our taxi for the next morning and pointed out to us where was good to have a look around at night. Room was clean and big, very accommodating. I would stay here again no problems

"Great place to sty in Vientiane"

rrlewis4, Chicago 16/11/2015

I spent two nights here and enjoyed my stay. Check in and out was fast and easy. The front desk staff were friendly and spoke excellent English. The lobby is clean and organized with free English newspapers. The room was clean, had comfortable bedding, good a/c and hot water. The room faced the street yet was very quiet for sleeping. The cable tv had CNN and the internet was fast and reliable. The stay included breakfast and you had options of western or Asian dishes. The outdoor pool was clean and refreshing. This was a great place to stay and is very close to restaurants and shops. I would recommend.

"Good location and value"

mme1030, Makati, Philippines 04/11/2015

I stayed in Best Western Vientiane about two weeks ago. It is a small hotel in a good location. The deluxe rooms are 32 sq. m. in size, rather spacious. The hotel staff are very friendly and helpful. The downside was the weak wifi connection in my room. About two days before I checked out, the internet connection of the hotel conked out. The big pluses of the hotel is its proximity to the Mekong River on one end and Dongpaina Rd. on the other where Joma bakery cafe and other cafes and restaurants are located. I will stay in Best Western Vientiane again.

"Good mid-range accomidation"

SwissKitKat, Vevey, Switzerland 01/11/2015

This hotel is a reasonable option for decent accommodation in a good location in Vientiane. We originally booked for 2 nights but extended to 4 as it let our needs. The location is very good, with instant access to bars, restaurants and shops. It is also not too far to walk to the river. We stayed there during the boat racing festival, and it was very noisy. However, all noise ends by 11.30pm so it was manageable. The room itself was really spacious, with a fairly comfortable bed. The bathroom was ok, with everything you needed. The room was reasonably clean, but bed sheets and towels are clearly worn as they have old stains on them. They should be replaced. The hotel itself is clean as well, and we didn't see any mosquitos during our stay there. The gym and pool looked ok, although we didn't use them. We had breakfast included in our price, and it was ok. There were some basic things available (toast, yoghurts, fruit) and you could order a hot breakfast. This would arrive with freshly cooked eggs, but with everything else on the plate cold or lukewarm, suggesting that the other items are left out for some time. The staff were mixed. The people in the restaurant were generally very helpful and friendly. Most of the staff on reception however, were not very helpful. We would often ask questions to them to which they didn't know the answer. However they didn't want to say that, so they would make an answer up which was incorrect. This included many sets of directions, which was a bit of a pain! I noticed that there were many trainees, so perhaps they just need more time for training. I do have to make a special mention however for Sarah from reception, who was the opposite of the experience mentioned above. She checked us in on arrival with a smiling face, and she could not have been more helpful during our stay. Without her, I would have scored this hotel a 3. All in all, I would stay here again.

"Great location"

Diana K, Honolulu 20/10/2015

Very friendly and helpful staff, great American breakfast, perfect location, and large rooms make this a great place to stay while in Vientiane. We have stayed here about 10 times for both business and pleasure.

"Best Location Hotel to Stay in Vientiane"

Chamnan M, Phnom Penh, Cambodia 11/09/2015

It's best location where you can consider when travelling to visit in Vientiane city, Laos. It's a central place, I can say. It's near Night market, Mekong river, and other tourism interests. Check it out!

"OK but needs a bit of love"

User 28/08/2015

This is an older building that seems to have been partly renovated/updated so quality/presentation is variable through the building. Bedrooms are large and nice with decent beds and furniture and good AC, though the refurb on them has not extended to the ceiling light fittings or fitting the plastic blanking between the breakers in the fuse box to stop fingers getting to live wires if the lights trip... Bathrooms look like they had a basic update a while back, they are clean and functional but need some more money spending on them. The pool, though it looks good in the photographs, is in need of some repair/refurbishment to bring it up to standard, there's a lot of mould in the grout between the tiles below the waterline and one of the underwater lights is hanging off (as at 28/8/15.) Cleanliness generally excellent (apart from the mould in the pool grout). Breakfast uninspiring but OK. We have had breakfasts as good or better at £10/night guesthouses in Laos. Wifi is very good. Location and local amenities are excellent. Staff were excellent. Suspect Best Western have been doing a load of customer service training, we even had assistance with our bags - a first for Laos! For business use I would be happy to stay here and probably would have given it a 4 or 5. For a family stay it's a 3 at present but would not take much to get it to 4/5.

"Best location and service"

User 22/08/2015

Large and spacious room with strong A/C (the best I've encountered in 6 weeks' touring of SE Asia). Mini-fridge and coffee/tea fixings. Prompt and efficient room cleaning. Front desk staff friendly, especially Sarah. Many good restaurants, an excellent Cafe Sinouk, ATMs, and a couple of 7-11 type convenience stores all just around the corner. A view of the Mekong and night market from the higher floor room balcony, within walking distance of major tourist sites in Vientiane, and very affordable. Pool and fitness center. Breakfast buffet disappointing , but many good cafes serving good breakfasts nearby. Book direct on the BW site for best rates. Their email address is uncontactable (mailbox exceeds quota error messages).

"Great Stay"

Walbirk3959, Queenstown, New Zealand 08/08/2015

This hotel is in an excellent location - near the waterfront and surrounded by cafes and restaurants. Previously named the Tai Pan, it's a classy old hotel but shows her age, vestiges of faded glory. We kind of like this and found the place to be full of character.Heavy timbers, large rooms and reasonably quiet, given the location. The front rooms overlook the street and have glimpses of the Mekong. The staff were always helpful and polite. The new manager Sarah assisted us in any way she could . Our only difficulty was contacting them through email. An issue the're aware of and looking to rectify.

"Great Central Business Hotel in Vientiane"

Joseph D, Calgary, Canada 26/05/2015

Best Western Vientiane provides an airport shuttle. The rooms are medium sized, comfortable, and nicely appointed - and have a decent desk to work at with internet. Hotel staff are accommodating and friendly. Business centre for printing adjacent to the lobby, and a meeting room available for bookings. The areas adjacent to the bar are convenient during the day for small, informal meetings and work. Staff can arrange a vehicle and driver where necessary. Breakfasts are complimentary with the room, and decent. Rue Francois Nginn is full of little restaurants and cafés, so it's very convenient to step out for a dinner or lunch, or drinks. Pool. Unless you're looking to rough it or enjoy a cozier guest house experience, Best Western is highly recommended for business and personal travel in Vientiane.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.