Best Western Vientiane Hotel,  Vientiane Capital

4.0/5  - based on 200 guest reviews.
2-12 Francois Nginn Street, 04148, Vientiane Capital, Laos - See map
+856 21 216 906 +856 21 216 223



Your room

> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Outdoor pool
    Outdoor pool
  • Restaurant
  • Safe deposit box
    Safe deposit box
  • Sauna
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
based on 200 traveler reviews
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The Best Western Vientiane Hotel, formerly Tai-Pan Hotel, is located in the heart of old Vientiane, just a one minute walk to the Mekong River. Shopping areas, restaurants and tourist attractions are nearby. Designed for your comfort, our hotel offers well-appointed rooms for business and leisure travelers. Enjoy your stay.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 200 guest reviews
Business Business 55
Couples Couples 57
Family Family 12
Friends getaway Friends getaway 21
Solo travel Solo travel 45
Sleep Quality
Best Western Vientiane Hotel,Vientiane Capital
  • 5
    « Excellent hotel and excellent location »

    This is a very good hotel that ticks all the boxes. The rooms are spacious, comfortable and clean. The location is very good. The staff are excellent and friendly. The Wi-Fi works well. The worst thing I can say is that the breakfast is good without being outstanding. The price verges on the high side for this class of hotel, but I certainly have no complaints and would be happy to return there.

    « Ideal Location to Explore »

    Quiet room on the first floor, close to the gym if that floats your boat! Comfortable bed as you'd expect in Best Western Hotel. Excellent choice for breakfast with buffet and menu options in a bright, air conditioned restaurant. TV, Wifi, fridge and safe in the room. Great staff at the reception desk who at lightening speed arranged for an iron, ironing board and converter socket to be sent to our room. The staff are also a great source of information for eateries and places to visit. Free transportation was arranged back to Vientiane Airport for our departure!

    « Its the Internet »

    I have been staying here for many years . I have tried others in Vientiane , but come back here because of the location. You can walk to most places and it is just off the river front. The rooms are spacious , not luxurious but a good size with polished floors and good big bathrooms. The breakfast is good and you can watch the world go by outside. The problem is the Internet. It goes down a fair bit and is also slow. The management say it is the same elsewhere, but I don't have that problem in offices I visit or in the bars and restaurants that give free wifi. Most people who stay are on business and need the internet, but the owners seem to be in denial and don't do anything to fix it.

    « Beutiful interiors »

    Vientiane delivers a relaxing riverside break where one of the best things you can do is grab a drink and enjoy the sun's spectacular show as it sets over the Mekong. Despite being the largest city in Laos and the hub of commerce and administration, Vientiane is still refreshingly laid back. The city offers a great choice of accommodation, restaurants and pavement cafes some adding a French air with their style of architecture which contrasts pleasingly with the old Buddhist temples dotted around. There are plenty of things to do after dark and bars cater to all tastes from backpacker beer haunts to elegant cocktail lounges. Navigating Vientiane is relatively simple due to its size and sightseeing can be done either on foot, by bike or by hiring a song-teow. Reasons to visit Laos: The beauty of World Heritage listed Luangprabang.     The impressive mountain scenery      Spectacular waterfalls The humbling early morning ritual of alms giving to the monks·       Historic temples and ancient ruins About That Luang: That Luang, or the Great Stupa, in Vientiane is a national symbol (its image is on Laos' official seal) and also the most sacred monument in the country. From the outside That Luang looks more like a fortress surrounded by high walls and it features two temples with the main stupa, the top of which is covered with gold leaf, standing 148 feet tall. The beautiful architecture is in Lao style, influenced by Buddhist beliefs ? these include finely-gilded, red-lacquer doors, pointed lesser stupas, many Buddha images and beautiful flower and animal images. Locals say that it was originally built as early as the third century to house a breastbone of the Lord Buddha brought to Laos by an Indian missionary. However, the current structure was built by King Setthathirat in 1566 on the site of a 13th century Khmer ruin. He named Vientiane the capital after Luang Prabang in the mid-sixteenth century. An elegantly crafted statue of him stands in front of the main entrance to That Luang. That Luang was greatly damaged by the Burmese, Chinese and Siamese during invasions in the 18th and 19th centuries then was basically left alone until French colonial times. Restoration work was completed in 1900 by the French and for a second time in 1930, again with the help of the French. Every November when the Boun That Luang Festival is held in Vientiane, a large crowd of followers and tourists come to town from all over Laos and neighbouring countries. The festival is considered the most important Buddhist celebration in Laos with many activities going on for three days and three nights. The main event is always held at That Luang and thousands of people come to pay respect to the stupa and to enjoy the colourful event that includes parades, live music and religious ceremonies....

    « beautiful place with an excellent location. »

    what a beautiful place with an excellent location. very help full staff and the owner of the hotel too.. everything is easy to approach form the hotel. very nice swimming pool rooms interiors is so very well done ..highly recommended to all age group , business or personal tourist to Laos.....

    « It is okey »

    The room have great size with aircondition. The staff was friendly and some of them speak good english. We choose this hotel because they have a pool. But it was closed :-( We didnt get any information before arriving. They just say sorry pool is closed when we checked in. The hotel was central. I hope I will be back and you have a open pool.

    « Very nice western style hotel near Mekong river walk in Vientiane »

    This hotel has all the necessary amenities and the rooms are very large. It is located near the Mekong river where there are lots of activities in the evening. There are plenty of restaurants nearby and next door is a Japanese Fuji restaurant that is in the same chain as the ones in Bangkok. Breakfast is either American or Asian, your choice. Highly recommended.

    « not bad, but sould be SO much more.... »

    Rooms are spacious, clean and mine had a balcony (but without furniture). A/C worked very well, wifi was ok most of the times as well. Staff is friendly and helpful. The rooms have beautiful wooden floors and the reception / lobby has nice tiles and is spacious. Would be great to have a bar / café down there....perfect for a happy hour etc. but it is unused. The reception itself is an old-fashioned counter. It would need only a soft renovation, some contemporary layout and a breath of life and this could be fantastic! The breakfast. By all means, take those laminated menu cards away. This is maybe ok for a cheap guesthouse, but not a hotel in this price range. The breakfast is not bad, but needs a bit of a fresh concept and upgrade. The location is very good. Went for a seminar. If I went back privately I would probably book somewhere a bit more lively and passion for detail.

    « Great Location »

    If you want a regular hotel then this is the place to stay. Really well located with restaurants and shops on your door step. The shopping and the restaurants are amongst the best the capital has to offer and the quality is really good Don't stay in the room above the kitchen as you can have some creepy crawly visitors.

    « Average but dated »

    The pivotal part of this hotel which keeps it running are the staff. From reception to restaurant waiters and security , these people are the workhorse of this dated hotel. The rooms are clean and comfortable but the bathrooms need upgrading. Simply remove the baths and place shower units for today's travelers needs and expectations The wifi was poor on arrival and when this was pointed out to reception they were already aware and acknowledged the issue. From previous reviews it seems that this is an ongoing issue The building work outside is not in the control of the hotel but it was not possible to endure any chill out time by the courtyard swimming pool due to the overwhelming construction noise On my last evening a huge crane was operating after 11pm and it was driven away making considerable noise at about 5am. The biggest issue for me about this hotel is the breakfast I felt like I was in a hostel or school trip because immediately when you arrive a laminated menu card is thrust in front of you which tells you what you can or cannot have to eat To say that you can have this OR this OR this is totally off putting and makes you feel like the hotel is dishing out Army rations In my experience people would not necessarily take every choice but would like the option to choose items from a list if the breakfast is a la carte style. It took 4 days for me attempting to get eggs easy over before I actually got them with a runny yolk. The hotel should seriously review the breakfast and maybe the management take a breakfast as customers do and see if they think it is acceptable That said the staff do there very best to make this experience as pleasant as they can given the archaic menu choices and rationing Overall the location of the hotel is good and the price fair but I would go back to the Ibis in future and take a room rate without breakfast using the saving to take breakfast in the many cafes in the area Thank you to the staff but a message to management please review your breakfast or lose customers to other hotels

  • 3
    « Big room, clean and peaceful place to stay. »

    Stayed at this hotel for about 4 times. The room is acceptable clean but old style. Staff are nice and polite. Convenient place to find good food and brief shopping. Just few minutes to the river where a number of local street vendors offer local products. Hotel restaurant offer basic western and local food. Room rates generally include breakfast.

    « Fantastic welcome, friendly smiling staff, lovely food and great service »

    Lovely place to stay, really comfortable and spotlessly clean. Yes it does need a slight upgrade but the friendly atmosphere and clean environment make up for that. We ate at the restaurant one night, food was very tasty and well presented. Breakfast also really nice. Overall a great place to stay.

    « Friendly staff put shine on this slightly faded gem »

    First off, I would like to commend the friendly and helpful staff at the Best Western Vientiane (BWVTE) who work so hard to make sure guests are looked after and have a pleasant stay. The hotel, in many ways, is a microcosm of Vientiane itself - a city with soul and presence but in desperate need of investment in its infrastructure. That said, rooms are dated but perfectly functional. Communal areas are well-tended and presentable. The location is good, within touching distance of the Mekong and close to many restaurants and bars. It's just that it could all be so much better with a bit of investment and updating. The included breakfast is spartan by today's standards and of average quality. There is a lot of building work going on next door (April 2016) which means a fair amount of noise throughout the day, from early morning. But those staff. Working hard to please in the face of adversity. You'll remember those staff long after you've forgotten the hotel itself.

    « Good locatin, nice staff, old room »

    The room are spacious but need renovation. Because of the kindness of the staff and the very good location we rate excellent. We asked for a room away fräom the street and we receive it. You will get assistance for any activities. The breakfast is fair. The pool a bit small.

    « No change is good »

    From the time this was the Taipan Hotel I have been coming here, and I am happy that in spite of the change to a Best Western Hotel nothing much has changed and the hotel still offers the same clean, simple and rather large rooms at a good price - their location is top, just off the Mekong river, with everything on walking distance. If only other things wouldn't change, but Vientiane is going through a building spree and at the city edge high rise appears on the horizon ... My only complaint is about the speed of the internet. It was so bad that I had to use the HTML version of gmail to send out email. I passed the complaint on the reception desk who assured me they would have this repaired and improved.

    « Lovely staff. Poor hotel. »

    firstly many thanks to the excellent Sarah on The front desk who was helpful and professional throughout our stay. However we would have a few suggestions for management in order to improve the experience for guests and to build on the very friendly staff at BWVTE. 1. The Wifi has to work and work well in a capital city's hotel. This wasn't the case whilst we were there apart from a brief hour after Sarah had reset the router. 2. The Breakfast is unnacceptable and a wider range needs to be provided. 3. The gym needs refurbishing and provided with new equipment. 4. The rooms are quite large and a lot can be done with a lick of paint and new carpet...or even clean carpet. 5. Provide quality toiletries and perhaps a toothbrush in the bathroom for guests.

    « The perfect place to stay in Vientiane »

    Clean, modern, but with a definite Lao style, this hotel met all our needs and more. It has excellent facilities, an amazing staff, and you simply can not beat the location; some of the best restaurants in town are literally a few steps away.

    « Amazing hotel with best staff in town »

    I only stayed here for one night but I was blown away after my stay at iHouse. This is by far the best place I have ever stayed in Laos. Location is right in the middle of the action. The food is top quality and normally priced. The pool is relaxed and almost private. The rooms are spacious, clean and very comfortable. I would give this Best Western 9 out of 10 points. What a great hotel

    « Best staff and location »

    Wife and I just finished attending trade show in town, stayed here for 5 nights. Treated and welcomed like family. Sara is the nicest and best host you could ask for. This location is right in the middle. Have over 100 restaurants to choose from in a 10 minute walk. If you want to just go out the front door, try Tyson's, GREAT place. The rooms at the Best Western are nice and big, most of the rooms have an outside patio, ours overlooked the Mekong river. Our next visit we will only stay at the Best Western. Good job Sara...

    « Clean, big rooms, great staff and bang in the middle »

    What more can gou want for the money. It delivers on all fronts. The rooms are huge, clean and comfortable. The best bit of Vientiane is on your doorstep and it is close to several good restaurants. Why pay more.

  • 5
    « Great Western style hotel! HIGHLY RECOMMENDED! »

    I have stayed in many hotels and guest houses over the years in Vientiane and this is by far the best one! The hotel is located near the riverfront and has many restaurants, bars and other businesses nearby. It is in the best location in Vientiane! The room is good sized and done to western standards. Comfortable bed, refrigerator with minibar, desk for work, good wifi and a balcony. Breakfast came with the room and the menu was different kinds of eggs to order or Asian breakfast soup. I had scrambled eggs and bacon and it was the best bacon I have had in Asia. There was serve yourself coffee from an actual coffee machine, lots of fruit and also bread products. There was a business center with computers and a printer adjacent to the lobby to print out boarding passes and vouchers. The staff were very courteous and helpful and the only issue during my stay was the elevator was being repaired and was out of service but they apologized when I checked in and it was to be back in service within a week. I HIGHLY recommend this hotel.

    « This hotel really make me impress »

    This hotel really make me impress. It is good hotel where locates in the central area of the city. It is really nice and clean with great service of staff. I(t has free Wi-Fi and free high speed internet to use in the room too. It is really convenient for business trip because this hotel locates in the great business area and it has free breakfast in the morning. It is reasonable price; not so cheap but not expensive as well. It is worth what you paid for it.

    « Ok but not perfect »

    Will make it short Pros: *Great location (close to the river, night market, few bars around) *nice and helping staff *room was big *ac worked really good at my room Cons: *overpriced in my opinion *breakfast wasnt good Overall: I enjoyed my stay but i am not sure if will go again because of the price

    « Very friendly and helpful staff! »

    Stayed for one night at BEST WESTERN in Vientiane/Laos. Very friendly and helpful staff, especially Sarah at reception. Central location, I was able to leave my car right outside the hotel, fantastic. Decent rooms, breakfast ok. Hotel currently under renovation (lift not working but no problem for us), but there was no noise that disturb us. Will stay there again!

    « Adequate but not great ! »

    Booked this hotel through Agodo because of the Best Western reputation and the positive reviews on a short business trip front Thailand to Laos. The hotel itself is quite tired and is situated in a run down one way street surrounded by construction sites. It is in a central locator and close to bars, restaurants and the night market. I'd booked a deluxe (?) Queen room,the room was quite spacious and clean but looks out onto the wall of another building that needs painting. Some staff do speak English but you need either Lao or Thai to be understood. Breakfast something of a surprise.. although 'adequate' you are restricted to either sausage or bacon with your eggs, I like both..? The swimming pool again is clean but just adequate and took a little finding as the signed directions appear to point you upstairs via the fitness centre. Having looked at some of the nearby accommodation alernatives we concluded that the BW was probably the best of a bad lot. The hotel also advertise transfer to the friendship bridge for $40 USD! Something we had arranged ourselves for just 300 THB ($9). Not a hotel I intend to rush back to...!

    « Best Western is okei »

    We arrived at Best Western after a long bustrip from Vang Vieng. The receptionist was really positive and checked us in really fast without hassle. The room was of great size and the aircondition was good in the Vientiane-heat. Non of the staff spoke very good english, and we needed to confirm some flighttickets. They had a hard time calling the airline, airport and so on - so we just went to the airport. Lucky for us, we made it :-) We chose this hotel because of the pool, but was really sorry to see that the pool was closed when we arrived. Best Western did not give us any information about this before arriving. We did not have time to try the breakfast - sad to say. The location of the hotel was central, and you will find a lot of places around to eat and drink. Wifi signal was good. I will not have any problems coming back to Best Western Vientiane.

    « Great Value & Service »

    Great location near lots of restaurants, great service from smiling staff, good breakfast and decent, clean bedroom. There is a small gym and an outdoor pool but the pool becomes very shaded from around 3pm onwards so go in the mornings if you want the sun.

    « Enjoyed My Stay »

    I chose this hotel because of its central location and Best Western reputation. My room was spacious. The bed was firm but comfortable. The bathroom was adequate for my needs on this trip. Room cleaning was of a high standard. Breakfast was good with a decent selection of fruits. Wi fi was adequate. The staff were friendly and generally helpful. I had a problem with my air conditioner which they attended to very quickly. The restaurant was excellent with a very good selection of local cuisine cooked and presented to a high standard. The swimming pool and fitness centre were a welcome relief and well maintained as was the hotel in general. I liked the decor and ambiance of The Western especially the timber floors throughout the hotel. Check in and out was fast and efficient. The hotel also provided a free airport transfer which is to be applauded. Too many hotels either neglect or charge for this service. Laos is very much a developing nation that promises much for the future. The people are very friendly, conservative and laid back. Adequate English is going to be essential for the future especially if Laos wishes to attract tourists. The one major criticism of the hotel (actually Laos in general) was the poor level of spoken English. On two occasions the attendants on the front desk were unable to understand me. I realise that education standards in Laos may not be what we are accustomed to in modern industrial countries however in the hospitality industry there should always be at least one person on all hotel front desks with at a basic understanding of English. Overall I enjoyed my stay at The Best Western. I would not hesitate to stay here again.

    « 3-night stay on business »

    Great staff, comfortable rooms, mediocre breakfast, great location and a welcoming general manager who could not do enough for us. Really enjoyed our stay. What it lacked in Food & Beverage, they made up for in many other ways.

    « Continous Great Stay »

    My favorite part of staying here is that the staff always remembers us and knows what we like for breakfast. Every staff member feels like family because they are so helpful and interested in our happiness.

  • 4
    « Excellent value and location »

    Excellent location close to all the restaurants and a short walk from the main wats and tourist attractions. Just rent a bike! Ask for a room in the back not facing the construction site and it's perfect. Big rooms, excellent service. The breakfast is kinda average but it's the same case even in the best hotels in Europe but the staff is kind and very serviable, they really make the difference. Check in/out flawless. Strongly recommend, very good value below 80$. Will come back for sure.

    « Great hotel »

    Stayed here for the night as we had an early morning flight the next day. When we arrived staff were very friendly. They booked our taxi for the next morning and pointed out to us where was good to have a look around at night. Room was clean and big, very accommodating. I would stay here again no problems

    « Great place to sty in Vientiane »

    I spent two nights here and enjoyed my stay. Check in and out was fast and easy. The front desk staff were friendly and spoke excellent English. The lobby is clean and organized with free English newspapers. The room was clean, had comfortable bedding, good a/c and hot water. The room faced the street yet was very quiet for sleeping. The cable tv had CNN and the internet was fast and reliable. The stay included breakfast and you had options of western or Asian dishes. The outdoor pool was clean and refreshing. This was a great place to stay and is very close to restaurants and shops. I would recommend.

    « Good location and value »

    I stayed in Best Western Vientiane about two weeks ago. It is a small hotel in a good location. The deluxe rooms are 32 sq. m. in size, rather spacious. The hotel staff are very friendly and helpful. The downside was the weak wifi connection in my room. About two days before I checked out, the internet connection of the hotel conked out. The big pluses of the hotel is its proximity to the Mekong River on one end and Dongpaina Rd. on the other where Joma bakery cafe and other cafes and restaurants are located. I will stay in Best Western Vientiane again.

    « Good mid-range accomidation »

    This hotel is a reasonable option for decent accommodation in a good location in Vientiane. We originally booked for 2 nights but extended to 4 as it let our needs. The location is very good, with instant access to bars, restaurants and shops. It is also not too far to walk to the river. We stayed there during the boat racing festival, and it was very noisy. However, all noise ends by 11.30pm so it was manageable. The room itself was really spacious, with a fairly comfortable bed. The bathroom was ok, with everything you needed. The room was reasonably clean, but bed sheets and towels are clearly worn as they have old stains on them. They should be replaced. The hotel itself is clean as well, and we didn't see any mosquitos during our stay there. The gym and pool looked ok, although we didn't use them. We had breakfast included in our price, and it was ok. There were some basic things available (toast, yoghurts, fruit) and you could order a hot breakfast. This would arrive with freshly cooked eggs, but with everything else on the plate cold or lukewarm, suggesting that the other items are left out for some time. The staff were mixed. The people in the restaurant were generally very helpful and friendly. Most of the staff on reception however, were not very helpful. We would often ask questions to them to which they didn't know the answer. However they didn't want to say that, so they would make an answer up which was incorrect. This included many sets of directions, which was a bit of a pain! I noticed that there were many trainees, so perhaps they just need more time for training. I do have to make a special mention however for Sarah from reception, who was the opposite of the experience mentioned above. She checked us in on arrival with a smiling face, and she could not have been more helpful during our stay. Without her, I would have scored this hotel a 3. All in all, I would stay here again.

    « Great location »

    Very friendly and helpful staff, great American breakfast, perfect location, and large rooms make this a great place to stay while in Vientiane. We have stayed here about 10 times for both business and pleasure.

    « Best Location Hotel to Stay in Vientiane »

    It's best location where you can consider when travelling to visit in Vientiane city, Laos. It's a central place, I can say. It's near Night market, Mekong river, and other tourism interests. Check it out!

    « OK but needs a bit of love »

    This is an older building that seems to have been partly renovated/updated so quality/presentation is variable through the building. Bedrooms are large and nice with decent beds and furniture and good AC, though the refurb on them has not extended to the ceiling light fittings or fitting the plastic blanking between the breakers in the fuse box to stop fingers getting to live wires if the lights trip... Bathrooms look like they had a basic update a while back, they are clean and functional but need some more money spending on them. The pool, though it looks good in the photographs, is in need of some repair/refurbishment to bring it up to standard, there's a lot of mould in the grout between the tiles below the waterline and one of the underwater lights is hanging off (as at 28/8/15.) Cleanliness generally excellent (apart from the mould in the pool grout). Breakfast uninspiring but OK. We have had breakfasts as good or better at £10/night guesthouses in Laos. Wifi is very good. Location and local amenities are excellent. Staff were excellent. Suspect Best Western have been doing a load of customer service training, we even had assistance with our bags - a first for Laos! For business use I would be happy to stay here and probably would have given it a 4 or 5. For a family stay it's a 3 at present but would not take much to get it to 4/5.

    « Best location and service »

    Large and spacious room with strong A/C (the best I've encountered in 6 weeks' touring of SE Asia). Mini-fridge and coffee/tea fixings. Prompt and efficient room cleaning. Front desk staff friendly, especially Sarah. Many good restaurants, an excellent Cafe Sinouk, ATMs, and a couple of 7-11 type convenience stores all just around the corner. A view of the Mekong and night market from the higher floor room balcony, within walking distance of major tourist sites in Vientiane, and very affordable. Pool and fitness center. Breakfast buffet disappointing , but many good cafes serving good breakfasts nearby. Book direct on the BW site for best rates. Their email address is uncontactable (mailbox exceeds quota error messages).

    « Great Stay »

    This hotel is in an excellent location - near the waterfront and surrounded by cafes and restaurants. Previously named the Tai Pan, it's a classy old hotel but shows her age, vestiges of faded glory. We kind of like this and found the place to be full of character.Heavy timbers, large rooms and reasonably quiet, given the location. The front rooms overlook the street and have glimpses of the Mekong. The staff were always helpful and polite. The new manager Sarah assisted us in any way she could . Our only difficulty was contacting them through email. An issue the're aware of and looking to rectify.

  • 4
    « Great Central Business Hotel in Vientiane »

    Best Western Vientiane provides an airport shuttle. The rooms are medium sized, comfortable, and nicely appointed - and have a decent desk to work at with internet. Hotel staff are accommodating and friendly. Business centre for printing adjacent to the lobby, and a meeting room available for bookings. The areas adjacent to the bar are convenient during the day for small, informal meetings and work. Staff can arrange a vehicle and driver where necessary. Breakfasts are complimentary with the room, and decent. Rue Francois Nginn is full of little restaurants and cafés, so it's very convenient to step out for a dinner or lunch, or drinks. Pool. Unless you're looking to rough it or enjoy a cozier guest house experience, Best Western is highly recommended for business and personal travel in Vientiane.


Getting to the hotel ...

All directions
·From: Fa-Ngum Road. Take Fa-Ngum Road and make a turn onto Francois Nginn Street toward the Best Western Vientiane Hotel.