Best Western Plus Hotel Arcadia,  Vienne

4.0/5  - based on 228 guest reviews.
Max-Winter-Platz 5, 1020, Vienna, Austria - See map
+43 17297012 +43 17297012-12



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Sauna
  • Spa
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 228 traveler reviews
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The Best Western Plus® Hotel Arcadia opened in 2013. For this purpose, a beautiful old typical Viennese building from the 1900's was completely rebuilt, while preserving the art nouveau flavor. This results in a striking mix of the 19th and the 21st century. The Best Western Plus® Hotel Arcadia offers you 72 rooms, all equipped with mini-bar, air conditioning, room safe, satellite-television, Wi-Fi as well as high-speed cable Internet, and much more. The interior is elegant and comfortable. Many of the changes which were accomplished during the building process have an ecological background. For example, the heating and cooling system is state-of-the-art, reducing our carbon footprint to a sustainable level. For those interested in seminars and conferences, we offer a fully-equipped conference room for up to 30 participants (projector, audio-system, wireless microphone). Feel free to enjoy a nice drink in our lounge or to relax in the courtyard. Located in the heart of the second district of Vienna, it is only a five minute walk to the Prater, a premium spot for jogging, cycling, or to take a walk in the woods. But mostly the Prater is famous for being a huge amusement park, suited for children and adults alike. Vienna´s largest exhibition center, the Reed Wien Messe, is a ten minute walk from the hotel. Also the historic center is easily reachable, either by underground train, car or other means of transportation. It is only a five minute walk to the Praterstern Station, a major transportation hub (with bus, underground train, tram, and train stops). Enjoy your stay.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 228 guest reviews
Certificate of Excellence
Business Business 52
Couples Couples 89
Family Family 28
Friends getaway Friends getaway 29
Solo travel Solo travel 19
Sleep Quality
Best Western Plus Hotel Arcadia,Vienne
  • 1
    « My #1 worst by far »

    This has got to be the worst hotels I've ever stayed in. My husband and I went to Vienna for our honeymoon. On a map it looks like it's by everything. You can get to most of the attractions by taking the train that was probably the only good thing. The shower was just ridiculously obnoxious to get in and out of. The bathroom door is just a piece of sliding glass which you will have no privacy at all. They kept the heat cranked up to 80° and the air-conditioning and heat you couldn't turn off or down. When we first checked in the soap dispenser was empty so we asked for our room to be cleaned up. All they do is make the bed and change towels. Didn't refill the soap so we had to go out and buy some. There was remodeling going on so every morning at 5 am we were working up to hammering. It's an ok neighborhood during the day but at night there are guys getting blow jobs in the park across the street. The staff was friendly and helpful but that's the only positive thing I have to say about staying there.

    « Good value hotel in Vienna »

    Very helpful and pleasant reception staff. Very accommodating. The rooms are really small tho. And there is no ice machine (the small one at reception is always empty). My booking was for a double room but I was put in a single. I only spotted this when I was checking out.

    « Desapointing so far »

    I arrived to this hotel with high expectations after reading comments from other tripadvisors specially because I want to use sauna and the fitness room during this winter time. Last night when I did the check in I asked the front desk lady the opening hours of the fitness ropm. 24/7 was her answer. The I double check this information at the hotell book in my room (see picture). This morning at 05:00 am I woke up and went to the front desk and Martina informed me without any polite manners that: " it is open from 0700am" and she cannot do anything to open it after I claim the information received. Ok, never will came again. Bad advise from T.A.

    « Dont stay here! »

    This hotel its a shame for Best Western. The rooms are big and also the bathroom. But the walls are dirty, the nightstand was broken and bonded with scotch. The door was broken. The receptions unpolite, they dont like Romanian tourists. The breakfast - very poor, they dont deserve the money, you better go and eat somewhere in the city. I will never go back.

    « Hotel not bad but NOISY ! ( renovation next door) »

    We arrived very late, checked in and went to bed. In the morning 7.20am terrible noise woke us up. I went to the reception desk where was silent cuz they were on a ground floor, and reception said that noise is not in a hotel. she was surprised. Well.....i went next door and there was a renovation and workers told me that renovation was last few weeks, and noise is everyday. People who were renovating that bldg there from Poland so we spoke in the same language. Reception desk than knew the truth, but didnt want to admit! No refound. Result - i was tired and in a bad mood, headache, no sorry, no nothing. 80 euro - way to much for that kind of service.

    « Hotel Arcadia »

    The hotel was excellent value. It was worth staying slightly out of the centre for the money we saved. We had an apartment on the upper floor, which was great size for a couple and a teenage son. It was very comfortable and quiet. Although the hotel was plain on the outside, it was stylish and characterful inside. Our son enjoyed using the gym, and we all appreciated the variety of food and coffee at breakfast.. It was easy to reach the centre by metro 5 minutes away.

    « Good hotel, in most respects »

    Front desk: super friendly, very helpful, give directions to places, explain everything, overall very good Room: very comfortable, very good, safe in the room, modern equipment. Air conditioner was not working, though. Elevator works fine, very close to rooms. Bathroom: leaky shower, otherwise very good, outlet for shaving can be used to charge electronics with American plug. I got fungus on day 2, though, can't say for sure if from their bathtub or not, but in the future I will be wearing flip flops in all hotel bathtubs, better safe than sorry. Location: 5 minutes walk to subway, then another 3 subway stops to city center. Super convenient. Max Winter park across the street is a nice place to relax, too. Yes, I would recommend this hotel to a best friend and would come here again, overall this hotel is very good.

    « Out-of-the-way Best Western a really good deal »

    This BW Plus hotel is off the main Vienna street, but definitely is not lacking in modern features. With LED lighting in the room and motion activated LED lighting in the hallways, guests are treated right. Breakfast is complimentary with many different items for discerning tastes. Staff is very helpful and willing to offer suggestions to help guests enjoy their stay. Hotel is only a couple blocks from the U-bahn.

    « Great Stay in Vienna »

    We have enjoyed our stay. The location of the hotel is great. The room had 2 beds and small kitchen. The room was big and very clean. The breakfast was great. The internet was very fast. I really recommend this hotel.

    « Good stay during marathon »

    Good hotel with all necessary equipment. Good breakfast and not far from the city center and start of the marathon. Easy to find and proper rooms. Not expensive in an nice neighboarhood. Would recommend it!

  • 3
    « Nice hotel, but_____________ »

    Liked the rooms, free Wi-Fi and breakfasts were good. I wouldn't be able to recommend as it's not in the nicest of areas. What was really ridiculous was that the air-con wasn't operational and would not be activated for another few weeks, the room was hot which meant the window had to stay open. What sort of hotel has no ice to put in drinks from the bar, we were told the machine hadn't worked for two years. Pathetic.

    « Very nice hotel. »

    This was a really nice hotel with great customer service. Great breakfast. Only about 1/2 mile to the subway which was nice. Close to the Prater Amusement Park. Rooms were very nice. I did get a single and it was REALLY small so I asked for an upgrade and they did move me to a larger room. Internet was good. I would stay here again.

    « A Good Hotel - Close to the Prater »

    Location: close to the Prater and within a 5 to 8 minute walk of Praterstern Station. Anyone with half a brain cell will have checked its location on a map before booking so I just cannot fathom the people who complain about its location ? reminded of Fawlty Towers when someone complained about the view ? ?What do you expect to see from a Torquay hotel bedroom ? the Hanging Gardens of Babylon!!?. From my room I could see the top of the Reisenrad and other rides in the Prater. I'd recommend a high (I was on the 8th floor) front room. You can get to anywhere in Vienna very easily using public transport. Rooms: yes, they are a bit on the small side (even for a European hotel) but are very well appointed. The radiator can be turned down/off to regulate the heat ? although I did find the room a bit stuffy and opened the windows for a while now and again. I also heard people outside in the corridor quite clearly (no ?air lock? between corridor and bed). I do not think that there was anyone in the room next to me so cannot comment about the thinness of the walls. Electric sockets above desk and remain on when the room key card is removed from its socket. Very small mini-bar ?fridge; difficult to get anything of any size in it which might be a problem in summer. Breakfast: limited choice of hot food; I have had better for a BW Plus hotel; but it was well presented and tasty ? smoked salmon and scrambled eggs particularly pleasing! Staff: very friendly and helpful Airport Transfer: taxi (c€40) or if you are younger and fitter than me - with less luggage - take the S7 train for €4.40! Avoid the CAT ? it costs nearly as much for two people as the taxi and you still end up miles from the hotel. Recommended Walk: turn left out of the hotel and walk to the River Danube; turn right and walk to the Hilton (the first concrete building here (originally a grain store) and have an excellent coffee (only €3.50). Come back on the metro or, if fit, walk back through the Prater. Prater: you must visit the Prater showground and go on the Reisenrad. There are lots of very scary thrill rides if you prefer. Tour: if you want to see parts of Vienna off of the main tourist track try this: Tram #0 from the Prater to Belvedere; Tram #18 Belvedere to Westbanhof; Tram#5 to Prater. Buy a 24, 48 or 72 hour card if you intend doing much travelling by public transport.

    « A nice stay »

    The hotel is situated close to Prater (5-8 minute walk) and near the metro station (you have 2 lines to choose from, depending on where you want to go). A big advantage is that it is also near the railway station. We took the train from the airport (Flughafen Wien - Praterstern Wien) and it only cost 4,40 euro / person (cheaper than the CAT and closer to the hotel). The hotel was nice, the room was ok. True that they have issues with the air conditioning, but we didn't need it. The receptionists were very nice and speak english well. The cleaning staff on the other hand don't speak english at all and we had some issues with them (they left the window of our room opened a hole day and it was freezing when we came back; also they nearly kicked os out of the room on our firs day because they wanted to clean). The breakfast was very good, you have plenty of thing to choose from (meat, cheese, salmon, vegetables, eggs, juice, lots of types of coffee, cake, cereal). We didn't have issues with the water or the noise, even though the hotel is situated near a school. The neighborhood isn't bad just a bit remote in term of restaurants. Also the hotel has a baggage room.

    « Not so good for BEST WESTERN »

    I have stayed in many Best western hotel and this is my least favorite! Distance (on foot) from the city center 35min,distance(by subway): 10 min to the station (Praterstern )and 10 min to the centre. Not good neighborhood to stay because after nightfall you can see "strange" and maybe dangerous people around the subway and the Prater park. Close to the hotel there is a cute fun park with christmas market. We were 2 couples that booked 2 classic double rooms with breakfast.Our room 301 was so small !!! really small bathroom !!! and not at all comfortable for 2 people the other room 302 was much bigger and comfortable with large bathroom! Cleaning service was ok(room clean and ok) ...but unfortunately they lost my phone charger during cleaning and changing sheets...for 5 nights they changed once the sheets.Cleaning ladies polite but don't speak english. Not enough bath amentities (for that price ) only shower gel /shampoo and one body lotion.But the good thing was that they had (free of charge) coffee and tea in the room with a kettle(really convenient). Breakfast was good and quite big with fresch products but only one traditional austrian kuchen ..they could have and something else like apfelstrudel(just a suggestion),Coffee was good and variable. Reception stuff very helpful and spoke English fluently. not well sound-proofed. I have stayed in much better BEST WESTERN hotel . Thank you!

    « Noisy and tepid showers »

    I booked 3 rooms for 3 nights at the BW Acardia for myself and colleagues to attend a show at messe Wien. Although I booked doubles, the rooms were made up as two singles which is not a problem but I suppose a bit frustrating to be able to swap to a double - apparently there were no doubles in the whole hotel... The rooms were clean but there are two very important things to me when staying in a hotel, noise and temperature. The room was SO hot and aircon didn't function, and the walls were paper thin. So any closed door in the corridor reverberated through and into the room. The showers weren't hot any of the mornings - which is really poor frankly. Considering this cost almost €750 I have been really disappointed and let down. There are others hotels closer to the messe, that were cheaper and I'm sure could provide a hot shower. Embarrassing to book this for colleagues. A shame because generally best western chains are excellent.

    « Good Service, Far From City Center »

    My husband had to come to Vienna for work and booked this hotel because it was close to the company office; however, it was a bit of a hike from the nearest Metro station (Praterstern on the U1) in a residential neighborhood (There are apartment buildings all around and a school right across the street). Having to navigate from the airport via public transportation took awhile and two different rail lines. That being said, the staff at the hotel are very nice and accommodating and the rooms are decent. I arrived with my infant son several hours before normal check-in time and they switched my room so I could get settled right away. The rooms are a bit small (normal by European standards) and look as though they've been recently remodeled. We had two twin beds pushed together and while my husband's bed was nice and firm, mine had a big dip in the middle that made for slightly less comfortable night's sleep. On the plus-side, the breakfast had a nice selection. Overall, our stay was very pleasant, it was just further out from the city center than I had hoped--especially with a baby!

    « Great deal perfect stay! »

    Have spent 3nights here and am very satisfied with all importants aspects such as price/quality, interior, cleanliness and location! Will totally recommend this hotel for leisure as well as business travellers!

    « Friendly hotel close to Prater Park »

    Quite a small hotel with very friendly staff. Our room was rather small with not much space for suitcases.It had a good working space and lots of sockets. Has wi-fi and hi-speed internet in all rooms. Had two chairs but the work chair was rather low for the height of the work surface. Had a good simple to use safe. The floor was wood strip, much cleaner than carpets. The bathroom had a large walk-in shower and adequate shelf space. The mini-bar prices were very high compared to the local supermarket. In summary we would stay there again if visiting Vienna.

    « Very nice hotel at reasonable rate »

    When we checked into the motel the desk clerk, Coen was very nice. Good bike parking in luggage room right off the front lobby. A/c was not working in the rm so we were upgraded to an apt rm which had extra amenities. There was gd Wifi. Brkfst included scrambled eggs, sausage, salmon and the usual variety of meat, cheese and bread.

  • 3
    « Average hotel for short business stays »

    My room was tiny and not well maintained (leaky shower head, slow drains, etc). There seems to be a problem with all door locks, as people are constantly slamming their doors. Breakfast is just average. The location is fine, within short walking distance to the U1 Praterstern metro station.

    « Good price-quality hotel! »

    Nice hotel, with clean rooms, although quite small. We had an apartment, on the top floor, the rooms were small with split ceiling, cutting off some of the space. Personally I disliked the sheets - they were clean, but not 100% cotton as one normally sees in the hotels, which was surprising to me. Otherwise, the service was good. The breakfast was good, classic 4* hotel. The hotel is about 5 minutes walk from Prater and has two playgrounds nearby (one in front of the hotel). If you travel with small kids, they can play around. The hotel is 5 minutes walk from U2 and U1 metro station. Easy to go to any part of the city.

    « Nice and neat »

    Nice and cosy rooms (recommended higher floors or rooms facing the street, lower ones have a bit dark rooms as they face another high buildings). Very tasteful and rich breakfast, no problems at the reception. Small gym and sauna available for the guests.


Getting to the hotel ...

All directions
·From: Westautobahn A1. As you arrive in Wien turn left on B1 and continue right on B1/Johannesgasse/Wiener Bundesstrabe. Continue left on B1/Wiener-Bundesstrabe. Turn right on Obere Weibgerberstrabe. Continue along to Dampfschiffstrabe. Turn left on Franzensbruckenstrabe. At the roundabout, Angerner-Bundesstrabe, take the Exit B8/Angerner-Bundesstrabe/Lassallestrabe. Turn right on Wolfgang-Schmalzl-Gasse and left on Max-Winter-Platz. You have arrived at the Best Western Plus Hotel Arcadia. ·From: Sudautobahn A2. Continue along A23 and pass by Knoten Prater. Close to Wien, turn right on the A4 and continue along B227. As you arrive in Wien turn right on B8/Angerner-Bundesstrabe/Franzensbruck...

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