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Grand Hotel Royal, BW Premier Collection, Viareggio

4.5/5  - basé sur 1404 notations.
Viale Giosuè Carducci 44, 55049, Viareggio, Italy - See map

A true landmark of Viareggio, in the heart of Versilia coast, the Grand Hotel Royal, BW Premier Collection refined Art Nouveau style building from the beginning of the 1900s stands out elegantly on the Viareggio seaside. The hotel is one of the symbols of Viareggio. the seaside promenade, lined sandy beach and elegant shops of the best-selling, international designers, provides the pleasant atmosphere surrounding the hotel. Our rooms, also available with sea view, are all furnished with every comfort and in classic style. To the rear, the hotel borders the large pine gardens of Ponente, the location for several sporting events, tennis, mini golf and children facilities. A golf course is situated eight kilometers from the hotel and horseback riding by four kilometers. Bicycle rentals are also available. The pool is located outdoors, in a large garden. The restaurant is indoors and the pavilion opens during the summer for pleasant summer evenings with typical Tuscan dishes. The hotel is just a few kilometers away from the famous "Cities Of Art" for which Tuscany is best known. Lucca and Pisa are 20 kilometers, Florence is 80 kilometer, Siena and San Gimignano are 130 kilometers. Enjoy your stay.

BW Premier Collection

Grand Hotel Royal

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Hotel advantages

  • Restaurant
    Restaurant
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1402 guest reviews
NOTE ISSUED
Excellent
912
Very Good
355
Average
88
Poor
30
Terrible
17
REFER TO NOTICE
Business Business
75
Couples Couples
725
Family Family
309
Friends getaway Friends getaway
161
Solo travel Solo travel
45
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best hotel"

5
18/09/2018

We stayed in this amazing 5? hotel for 6 nights this septime 2018. It's such a beautiful place, rooms are spotless and roomy, staff are friendly and helpful and the food is fantastic. The hotel it situated in a great area just across the road from the beach, shops are very close as is the city centre. The mariner is a must to see some fantastic yachts/boats. Highly recommended to stay in this superb unique hotel.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, We are very pleased that you enjoyed your stay at our hotel We would like to thank you for your comments and clarify we are a 4 star hotel. Hope to welcome you soon at the Grand Best Wishes

"elegant"

4
18/09/2018

A friend and I have just returned from one week`s stay. We were lucky enough to have sea front rooms with balconies -bliss. The hotel is in a wonderful position with easy access to Annita Beach (price included). The gardens are beautiful where there s a superb swimming pool, bar and snack bar serving excellent light bites. Breakfast buffet good and waiter served dinner excellent. Handy for bus stops to Pisa and Lucca. Just two minor negatives expected bath robes in a four star hotel. Rooms are spacious but bath room and shower very small - a bit claustrophobic. Would I go again - in a heartbeat. Thanks to everyon at the Hotel.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest We would like to thank you for taking the time to share your experience with us at the Grand Hotel Royal. All clients' comments, either positive or negative, are important to improve the quality of our hotel. We are strongly customer orientated. We do not only take into consideration the quality but also the professionalism of the staff and the helpfulness towards the guest. Hope to see you again at The Grand Hotel Royal in the future and apologies for any inconvenient Best Regards

"Top Class Hotel"

5
11/09/2018

We have just returned from a weeks holiday at this hotel and we were very pleased and impressed with the service and food we received. We found it ideally placed on the sea front and about a 25 minute leisurely walk to the railway station. The buffet breakfast offered a extensive choice and we could also choose our evening meal then from an extensive menu. You served yourself at the salad bar at dinner but the main courses were waiter service. We would definitely use this hotel again if we were staying in Viareggio. .

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, It is always delightful to read that a guest intends to give us their seal of approval by wanting to stay again. Thank you, it is much appreciated and I hope that you will do just that. Best Wishes

"Hits the spot"

5
06/09/2018

Our room was spacious, beds very good, never an issue getting poolside sunbeds, great pool and peaceful garden, staff were great, breakfast was great (we were B&B only), lunchtime food was great. Central for Viareggio restaurants and beach facilities. We have promised ourselves to go back. Fabulous.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to share your review on Trip Advisor following your recent visit. We are very proud of our reputation of excellence and it is always pleasing to hear from guests who have enjoyed this so very much. Hope to welcome you again soon Best Wishes

"Another Fabulous Holiday!"

5
04/09/2018

Just returned from another fabulous holiday at the Grand Hotel Royal! I've visited this hotel for many years and it is always the same - excellent!!! This year I had a room with a garden view at the back of the hotel. It was light, bright and very airy with air conditioning, flat screen TV and minibar. The staff at the hotel are always exceptional! The service and attention to detail is second to none. They are extremely professional yet very friendly and welcoming. The beach is directly opposite the hotel which is very convenient, although the hotel swimming pool is fabulous, with a pool bar offering a good selection of lunches and light bites. I would undoubtedly recommend this hotel to anyone, including families, couples or friends. It is ideally located for the shops, public transport and all local amenities. Looking forward to the next trip!

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, It is always delightful to read that a guest intends to give us their seal of approval by wanting to stay again. Thank you, it is much appreciated and I hope that you will do just that. Just to clarify we don't have a proper garden view room, the room on the back side just look at the rear of the hotel in a quite position Best Wishes

"Fabulously stylish and welcoming!"

5
31/08/2018

As a family of 5 we spend a really fabulous 5 days at this gorgeous hotel in August. The staff are attentive, friendly and always pleased to help. The rooms were spacious and beautifully kept, with wonderful views of the sea. The pool and gardens were so lovely. The food was delicious every day! We can't praise this hotel and staff enough. It was a wonderful holiday and we will definitely be coming back! Thank you so much to the whole team! Xx

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you very much. I could not agree with you more - it is the staff and the service they provide which I believe makes The Royal such a special place to visit. I am very grateful to you for mentioning how well you were looked after by the team here, and I will ensure that your comments are passed on to all concerned. Best Wishes and hope to see you again

"Grand Royal Hotel Viareggio"

5
25/08/2018

In a word superb, feels like you are stepping back in time . Beautiful decor excellent professional attentive staff. Wonderful ambience you feel part of the family. Have stayed here for 2 years in a row the location is great but tempting not to leave the hotel. Speaking to other guest once you have been once you can't stay away . I rarely write reviews but felt I should as they deserve to be praised. Thank you to all the staff for making another holiday special. 5 star all the way and in a league of their own.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, It is very satisfying to read such a positive review from a guest and yes, we hope you will return again! Thank you for taking the time to share your experience at The Grand and Royal Best Wishes

"Our Italian haven"

5
20/08/2018

This was my ninth visit to the hotel and once again it surpassed all expectations. We love the building, the decor, the mood of the place, the manners, the wonderful staff. Inside, the rooms are elegant and spacious, the breakfast selection is perfect and at night dinner is on the beautiful outside dining space. The food is freshly prepared and wonderful, the staff are friendly but always respectful and attentive. Outside, the beautiful gardens, stylish patio and wonderful pool area welcome you as a peaceful haven. Throughout the long English winters whenever I'm craving some sunshine I imagine myself floating in the Grand Hotel pool looking up at the trees. We have recently retired and look forward to travelling to some new place. But we know we will always come back to the Grand Hotel to top up our fix of the perfect Italian holiday.

"Fabulous"

5
20/08/2018

What an amazing hotel, everything about it is fabulous, from the location to the amazing staff. The room was large and cool, the whole hotel is elegant and chic. From the food to the cocktails it was great. With the beach opposite and located near to Pisa and Florence the whole experience was wonderful. Simply Fabulous.

"Great pool, but expensive "

3
12/08/2018

If you prefer a pool to the beach this hotel has the edge over others. Plenty of sun beds, helpful lifeguard, shady spots in garden, good sized pool, refreshing but not too cold. However, it is an expensive hotel, and so are the drinks and snacks from the poolside bar. Exchange rate doesn't help, but we're off to a similar hotel in Bologna soon, which costs a third of the price. If you are happy with a sandy beach, save your money and choose a good quality 3 star hotel instead. Private beach clubs all look good with individual changing rooms, toilets, snacks, sunbeds etc for a small fee. Rooms clean but dated / shabby - border had been removed from wall paper and just left with line of undercoat - this would be fine, but not at the price charged. Breakfast poor. Not even complementary bottled water in room. Our promised welcome drink wasn't offered, but we did get early check in which was helpful. Staff efficient. Decent sized room for Italy.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thank you for your kind feedback wiich certainly helps us to monitor and improve our service. Breakfast poor?? Our breakfast buffet is opulent and planty of choice, what more we have to do? Just to clarify our poolside bar price are really not expensive and please you cant compare that price with an hotel even similar in Bologna which is a town not on the sea side but in the middle of Emilia-Romagna We also didn't use to offer a complimentary bottle of water in the room and a welcome drink but please accept our apologize for any inconvenience. Hope to welcoming you again in the near future Best Wishes P.s True is that exchange rate doesn't help you, but this is not our fault at all.

"The Best Hotel in Viareggio"

5
08/08/2018

This hotel offers luxury, high quality service, fantastic food, a large breakfast selection and a beautiful room plus a large swimming pool with life guard - the hotel is spotless and the staff is available to help in every way

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear guest, I am delighted that you enjoyed such a wonderful stay when visiting the Royal recently. Your comments regarding the team are very kind. We are very proud of the standard of service our staff provide at the Hotel ensuring every guest who visits has the most wonderful all round and special experience. We hope to have the pleasure of welcoming you back again in the near future. Best wishes

"Fantastic"

5
06/08/2018

we return every year - the Grand Hotel Royal is great - the breakfast choices wide - eggs, toast, fruit, cereal, breads, cheeses, a large variety of desserts, juices, nuts - there is something for everyone - the service is fantastic

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thankyou very much for your kind rewiew! Best wishes

"Old world elegance "

5
01/08/2018

We very much enjoyed our stay and relaxing in the steamer chairs under the shade tree. Beautiful pool and access to private beach. Breakfast buffet is amazing. Our room was large and comfortable. Bicycles are available to rent. Definitely recommend for couples or family.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to write a review on Tripadvisor with regards to your recent stay at the Royal . I appreciate your words and we are very pleased that you had such an enjoyable stay. Best wishes

"Bravo highly recommended"

5
30/07/2018

This was our first time staying in the hotel but many who where there had been on return visits. This is a very well managed hotel in every aspect. All the staff are professional in their approach to their individual roles, the housekeeping staff the waiters and especially the waitress Barbara. The pool is surberbly supervised by Massimo ensuring that guests can have fun without overly imposing on others. The waiters at the pool restaurant are attentive and friendly and the dinner in the evening is a most pleasurable experience. Well done.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, grazie!!!!! Hope to welcome you again soon! Best wishes

"Always a winner"

5
30/07/2018

This was our second visit to this hotel and it was still as good as it was several years ago. The hotel is clean throughout and all the staff are friendly and very helpful. We stayed for two weeks and the menu was different every night with the exception of Saturdays when they provide a Grand Buffet. Unlike some other other Italian hotels where often the buffet is disappointing and lacking in quantity any quality the buffet here was amazing. We tend to eat later than many people but there was still plenty of food left towards the end of the evening. You are encouraged to order your evening meal at breakfast time but it's not forced upon you. If, in the evening, you decide to change your mind then you can make a swap. Perhaps the only disappointment was the lack of any vegetables with some of the meat dishes. We realise this is the Italian way to eat meat but sometimes a plate of meat can be rather boring to eat on it's own especially when the portions can be quite plentiful. There was an excellent variety of breakfast items which included cooked food although we did find the bacon rather fatty. They have a good arrangement with a beach club across the road that entitles you an umbrella and two deck chairs. If you want a sun lounger then there is a charge. We found the beach club to be welcoming and clean. We prefer the beach to a hotel pool so we don't know what the pool was like although it looked smart and clean. The room was comfortable and the air conditioner was quiet enough to be left on overnight which was a real bonus for us. The bathroom was typical for Italian hotels, nothing amazing but perfectly adequate. The only issue we had was on Friday evenings when the bar across the road hosts a loud karaoke evening. The first week wasn't too bad but the second week it was very loud and went on well after midnight. We realise this isn't the fault of the hotel but we did speak to reception in the morning and apparently the police were called to measure the noise level so, well done to the hotel for trying to do something about it. If loud music was to become more regular then if we stayed at the hotel again we might actually opt for a room at the back rather than overlooking the sea front. The train station is about a 25 minute walk from the hotel. You can walk through the park for some of the way so it's not an unpleasant walk and the park has numerous cafes so you can stop for a refreshment on the way back! We preferred the train for places like Lucca but there are buses to Lucca and Pisa from outside of the hotel but of course they take much longer to get there. Viareggio is connected to the next resort by a lovely long promenade. You can also take a local bus too so if you don't feel like walking back then it's not a problem. Both the hotel and resort have a lovely charm to them and so remains our favourite Italian seaside location. We wouldn't hesitate in staying at the Grand again.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, we are both winner, you to be our guest, us to be the Grand! Come back soon please! Best Wishes

"Super holiday in Viareggio"

4
28/07/2018

Great hotel in wonderful position. Good selection of food well served.The staff are really helpful and professional. Access to the beach is a bonus. Public transport readily available. We will return!

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for your feedback which certainly helps us to monitor and improve our service. I was pleased to read how much you enjoy staying at our hotel and that the service provided by the team . We really hope to see you again and to receive next time a full 5 point!! Best Wishes

"Grand Elegance at its best!"

5
23/07/2018

We've stayed in Viareggio years ago and promised to return. We saw this hotel on our last visit and said we would stay there the next time we came and were not disappointed in the least. What a marvellous 1925 Grand Hotel - it's charming old world grandeur. From entering the hotel reception we knew it was going to be a great holiday. The rooms are huge along with a very spacious bathroom (both with shutters) and luxurious shower gels/creams to use. The grounds are kept great, the garden area leading to the pool is great - plenty of sun beds and umbrellas. The breakfast is buffet with plenty of choice. The evening meal in the restaurant is waiter service - we were there 10 nights and didn't have the same meal twice- the choice on their menu is great. We did the usual trips again to Pisa (barely 15 minutes on the train), the same for Lucca. We had booked tickets for the Uffizi Gallery in Florence before we came and bought our train tickets from the station the day before we went (approx €36 return for two people and took around an hour and 20 minutes) - well worth it. The road from the hotel into ‘town' is a lovely stroll with plenty of shops, bars, cafes etc on the way down towards the pier. Finally, all the staff in the hotel were courteous and very helpful. The reception staff were great, they could help you with anything you had problems finding locally etc. We will definitely be returning to Viareggio again and The Grand Hotel Royal would be our choice again.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to share your review on Trip Advisor following your recent visit. We are very proud of our reputation of excellence and it is always pleasing to hear from guests who have enjoyed this so very much. Best Wishes

"Italian Elegance at its very best"

5
22/07/2018

I booked the opera for my husband's birthday and needed somewhere to stay. I chose this hotel because I wanted somewhere special and the other reviews were all really positive. What a good decision, we were absolutely charmed. We had a really nice room with a seaview and I can highly recommend the breakfast which would set anyone up for the day. The speciality of this hotel is the people who work there, the bar and waiting staff but especially the reception staff who were exceptional. We really enjoyed our stay and hope that we will return soon.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, It is very satisfying to read such a positive review from a guest and yes, we hope you will return up! Thank you for taking the time to share your experience at The Grand and Royal Best Wishes

"Traditional, elegant hospitality"

4
19/07/2018

We stayed at The Royal for three nights, during the nearby Puccini Opera Festival. The room had a sea view and was comfortable, large and well furnished. The staff throughout the hotel were gracious, friendly and always helpful. The pool area was a welcome sanctuary from the busy esplanade and beach and the swimming pool, itself, was large and very well maintained. Evening cocktails and canapés on the terrace were a great start before dining in the hotel restaurant or at the varied range of local trattoria within easy walking distance. This is a great hotel and will definitely be our choice for our next visit to Viareggio.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for your feedback which certainly helps us to monitor and improve our service. I was pleased to read how much you enjoy staying at our hotel and that the service provided by the team . Thank you once again, we look forward to welcoming you back to the Grand Hotel Royal. Best Wishes

"Elegant Vacation Hotel"

5
09/07/2018

For 2 summers in a row now, I've stayed at this hotel for the July 4th week for a relaxing week in Viareggio. The hotel itself is old world charming -- it is grand and elegant, spacious and airy, somehow reminiscent of an older era. The grounds include a lovely garden area, perfect for being outside after a day at the beach. And if you decide not to go to the beach, the pool area is big, with plenty of sun beds, to enjoy the sunshine. The rooms are comfortably sized, as is the bathroom (with excellent water pressure in the shower!). The hotel has an agreement with a great beach club directly across the street, that they have a discounted rate negotiated - although any of the clubs nearby are equally as nice. You're right on the main boardwalk for restaurants, shops, etc. And just behind the hotel is a lovely park, perfect for jogging when the sun is still high as it's mostly shaded. If you arrive by train, I would suggest a taxi if you have bags as the walk can be a bit far but the train station is just about 1 mile (15-ish walk) if you decide to do day trips; both Lucca & Pisa are no more than 20 mins away on the train! But I think the best thing about the hotel is that it never feels overcrowded, you never feel rushed or stressed, and I was traveling into peak season! I really enjoy the leisurely breakfast every morning, the buffet is terrific with lots of options, but you can always order a la carte if desired. And aperitivo is the perfect way to unwind in the front garden with a drink and light bites. The staff is just lovely, and experience is nothing but relaxing. I will absolutely be back in future summers!

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear guest, Thank you for taking the time to share your review and for choosing to stay with us here at the Royal. I am delighted that you had such a wonderful experience and we look forward to welcoming you back to the Royal again soon. Best Wishes

"A hotel you will always return to!"

5
02/07/2018

Our seventh year at the Royal. Always made welcome by the staff and other guests who return every year. Location,food,and attention to detail excellent. Every year we look at other resorts but yet to find better alternatives and so once again roll on 2019 viareggio holiday.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, I am delighted that you enjoyed once again such a wonderful stay when visiting the Royal Your comments regarding the team are very kind. We are very proud of the standard of service our staff provide , ensuring every guest who visits has the most wonderful all round and special experience. We hope to have the pleasure of welcoming you back again in for the eighth time . Best wishes

"Quality, style, elegance!"

5
27/06/2018

I fell in love with Grand Hotel Royal already at booking our three night stay in Viareggio, from the pictures. At arrival, no question about it, my first impression was right. An excellent building, oozing of character, a real Belle Epoque feeling. The hotel is beautifully located right on the beach boulevard, but with it's own garden surrounded by walls, where the front court hosts the cocktail bar terrace, and on the rear side of the building, the pool. And, would you believe, a real and proper pool, too, I swam a couple of kilometers during the days of our stay. In addition to the pool and garden, should you prefer the beach, the hotel is partnered with one of the private beaches just across the road. Well, to the actual hotel then. We were met with the kindest welcome, checked in swiftly and professionally, and placed in a beautiful room on the fourth floor - yes, the have elevators, of course. We got a room with two balconies, overlooking the sea, and the other one south facing. Beautiful room, spacious, lacking nothing! The bed was excellent, as was the bathroom, apart from one thing: the hot water pressure could have been better. Minor though, and we managed our showers easily. Then to the breakfast room, a beautiful, stylish creation at the back of the building, overlooking the hotel garden. Beautiful would be an understatement, but still nothing compared to the selection in the breakfast buffee. You name it, it was there - unless you'd start craving for haggis ans other oddities. Perfect service, too, and to be honest, it is quite hard to say which we enjoyed more, the room, or the breakfast! Overall, the service at Grand Royal is really senond to none, friendly, always available and creating a feeling that they really do walk that extra mile to make you feel pampered and happy, all the way from room cleaners, through teception, to the staff in the restaurant. Thank you all for making our stay so excellent! So, would I recommend? As you already guess, yes, I would!

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, What a lovely review!!Thank you for taking the time to share your review on Trip Advisor following your recent visit. We are very proud of our reputation of excellence and it is always pleasing to hear from guests who have enjoyed this so very much. Hope to welcome you again soon Best Wishes

"Impressive hotel"

4
27/06/2018

An impressive looking hotel with the kind of understated grandeur and elegance that the Italians do so well. Ideally situated a stones throw away from Viareggio's immensely long and sandy beach. Guests have complimentary use of deck chairs and a parasol on an allocated section of the beach. Rooms are fairly spacious with comfortable beds and most mod cons. The evening meals are very good with a wide choice.The extensive salad buffet is self service- all the other three courses are waiter service.Wine is varied and reasonably priced. Breakfast, however, was rather disappointing.If you like it the Italian way there is a huge selection of cakes and pastries plus various fruit and limited cereals.But as regards the hot buffet there are no fried,poached or boiled eggs only scrambled and pre-cooked omelettes.The streaky bacon is more fat than lean meat and there are some indifferent Tuscan beans and sausages. The quite large swimming pool is at the rear of the hotel accessed through a garden-such a pity it is adjacent to a fairly busy road and traffic noise can be intrusive.There is no childrens pool - in fact although not advertised as such this is really an adults only hotel. Certainly during our stay [June ] we only saw two young children. Overall this hotel has much to commend it and is up there with some of our best holiday experiences.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear guest, Thank you for taking the time to write a review on Tripadvisor with regards to your recent stay at the Royal . I appreciate your words of thanks to the Team and we are very pleased that you had such an enjoyable stay. A little bit disappointed to read your breakfast feedback, please accept our apologies for any inconvenience! Best Wishes

"Home"

5
27/06/2018

No need for a review just come back every year .ok I have to say more says TripAdvisor. Staff are excelent food also .the whole package is excelent. Pool best place to cool off beach a short stroll across the promenade. The staff cannot do enough for you as was the case 2 years ago when I was rushed I to hospital for an emergency gall bladder opperation..wonderfull to.my wife couldn't help enough..thank you .. Ps to the person complaining about breakfast you need to open your eyes and heart to the Italian way of life

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to share your review and for choosing to stay again with us here at the Royal. I am delighted that you had again such a wonderful experience and we look forward to welcoming you back to the Royal again soon.! Best wishes

"A Royal welcome"

4
21/06/2018

Stayed for 11 nights half board, food excellent with plenty of choice and great selection of local reasonably priced wines on offer. Staff outstanding, reception staff really helpful, all speak English, waiting staff very attentive with nothing too much trouble and some even understood English humour. Rooms really big and elegant with really quiet aircon which works. Would stay here again like a shot.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear guest, Thank you for your comments and I am very pleased you had a good time during your stay with us. I hope you will visit again. Best Wishes

"Best in Town"

5
21/06/2018

It would be hard to better the location, ideally situated for the beach, shops and restaurants, with bus stops at the gate if you want to go further afield. The pool is large and has plenty of seating to enjoy the sunshine with an adjoining well kept and large secluded garden. Poolside drinks, snacks and lunch are available at the shaded bar. Our room was well appointed with a great view along the seafront.

"Outstanding "

5
18/06/2018

I don't tend to do a review but our week here has oozed class. From the gentleman unloading our bags from the car to the last night cocktails. Hotel was exquisite and full of culture to make us believe we were special. The staff are attentive and professional. We brought our 2 year old daughter and she was made part of every day with a hello and goodbye. If you've picked here for a holiday, well done! Classy place and it's the staff that make this place feel special! Thank you

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you very much. I could not agree with you more - it is the staff and the service they provide which I believe makes The Royal such a special place to visit. I am very grateful to you for mentioning how well you were looked after by the team here, and I will ensure that your comments are passed on to all concerned. Best Wishes

"special holiday"

5
17/06/2018

Excellent hotel. Staff very friendly and helpful.Bedroom was large and very comfortable. It was also very quiet and overlooked the gardens.Food was excellent with plenty of choice.The pool bar was very clean and tidy and once again the staff were great.The position of the hotel was great, very central. We appreciated the complimentary deck chairs and umbrella on the beach. Would love to go back .

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for your feedback which certainly helps us to monitor and improve our service. I was pleased to read how much you enjoy staying at our hotel and that the service provided by the team . Best Wishes

"Holiday to discover family ties"

5
16/06/2018

Our stay in the Grand Royal Hotel in Viareggio was wonderful. Friendly, professional staff and fabulous food, with a room was at the front of the hotel giving great views of the sea made our holiday perfect. The location of the hotel was ideal for access to the train station and local bus services. We hired a car for one week and made use of the hotel's car park. We thoroughly enjoyed our stay at the hotel and loved its old world charm as well as the excellent service we experienced.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, I appreciate the time taken to post feedback and was happy to hear that you enjoyed your stay and the location of the hotel. It was also nice to read that you found the rooms comfortable, and service provided by the team was pleasant and unobtrusive. We look forward to welcoming you back in the near future. Best Wishes

"September 2016 & 2017"

5
11/06/2018

Have stayed at this hotel for the last two years for our annual holiday. We like this hotel for its location and art deco looks. We have enjoyed it so much we have booked again for Sept 2018 to celebrate our 45th wedding anniversary. The hotel is full of character and you could imagine it being in an Agatha Christie Novel. The rooms are very spacious with high ceilings and full of character. The food is Delicious with plenty choice and service in the restaurant and bar is excellent, and the ladies on reception provide excellent customer service and will provide details of local transport and destinations. The hotel has its own private beach just across the road, and there is a lovely promonard to walk or cycle on. Florence can be reached by train in only 1 hour 40 mins and Lucca in 20 mins two destinations I would recommend.

"Excellent"

5
07/06/2018

Myself and two friends stayed here for short break last week. From the moment we arrived we felt an air of welcoming grandeur. The building is beautiful and all the staff from reception, bar, restaurant and housekeeping were excellent. Bedrooms were very spacious with beautiful views and spotless clean. The location is perfect with it's own private beach section and close to loads of shops and restaurants. Could stay on here much longer listing all the positives but suffice to say we can't wait to go back. Couldn't recommend the Royal enough. MD

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest. What a lovely review! Our aim is to please our clients and we would like to thank you for your feedback. When we receive comments such as these, we understand that we are going in the right direction. Thank you once again, we look forward to welcoming you back to the Grand Hotel Royal. Best Wishes

"Viareggio Gem"

5
07/06/2018

Having just returned from a 4 night stay, my overall experience of this hotel was excellent. Staff throughout hotel were professional, accommodating & really friendly. Bedroom was spacious, full of character, beds extremely comfortable with really good quality bed linen - we had a choice of 2 balconies to chill out on & enjoy lovely sea view, which was just across the road. Breakfast was most enjoyable with a great choice of absolutely everything. The hotel is extremely well presented, & provides ample opportunity to relax & enjoy the beautiful environment. I strongly recommend a visit to this hotel as it ticks all the boxes ..... you won't want to leave. Marian UK

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, It is always delightful to read that a guest intends to give us their seal of approval by wanting to stay again or don't want to leave! Thank you, it is much appreciated and I hope that you will do just that. Best Wishes

"Best Hotel on the Strip"

5
06/06/2018

Staying at the hotel for the fifth time and still at the opinion this is the best hotel at the strip. The staff is fantastic and a big thank you to Emanuel , Daniell, not to forget all the other staff . The pool and gardens are extremely well kept , nothing is a problem at this hotel , 5 star . Robert Douglas Drummond.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thankyou for your kind feedback. Looking forward to welcome you again soon Best Wishes

" Royal is definitely how we felt. "

5
04/06/2018

From the moment we arrived, we were given a warm welcome. We were presented with both written and verbal information, so we knew exactly what to do and where to go. The wide corridors and staircases with beautiful chandeliers. made us feel very grand. The red carpet running down the centre led straight to our room so we walked the 'red carpet' every night! The room was huge - really huge, with plenty of storage, seating, TV, tea/coffee facilties, free air con and very comfortable twin beds. The bathroom was modern and was kept very clean, and well-stocked, by our lovely maid. There was a huge choice of food available in the restaurant, both for breakfast and dinner. Although you were invited to make your choice at breakfast time, you did not have to. We were told by our friendly and attentive waiters, Daniele and Tipu, that we could request alternatives and change our orders. After spying the soup one evening, the men in our party altered their starter choice as it looked so delicious-and was. Another evening, they had spaghetti bolognaise after requesting it at breakfast. Nothing was too much trouble. The beach is just across the road, through the Annita beach bar. We had free use of 2 deckchairs and umbrella per couple, with optional sun beds for €5 a day. The beach is kept clean and although it's early season, the sea was warm. We were lucky enough to see 'flying fish', a little further out from where we were standing-a truly amazing sight! We had lunch most days at the Annita bar, as there was a huge variety of food available. The staff are very friendly and we had lots of laughs as well as good food. We couldn't fault the hotel at all: from the helpful reception, who answered all our queries and gave information about buses and where to get on and off etc, to the huge bedroom, lovely pool, really good food, excellent bar service-with free pre-dinner snacks on the terrace, to the beautiful building itself. We felt truly spoilt which is what this sort of holiday is all about. Thank you Grand Hotel Royal.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, It is always a joy to learn that we have made some special memories for guests to take away with them and cherish forever. Thank you for letting us know that you enjoyed your stay at The Royal Best Wishes

"Excellent"

5
03/06/2018

An excellent hotel on all levels !! No complaints on anything. For us however, it was the fantastic level of customer service that stood out from reception to the barman - “naturally” friendly and all working to a very high standard. Could not fault the hotel and would highly recommend it.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you very much for your kind review. It is a great pleasure to know that your holiday met your expectations! Best Wishes:

"Grand and Splendid!"

5
01/06/2018

Stayed for two weeks in early May and had wonderful holiday. We travelled with friends and unfortunately the week before we set off our friend Anne had an accident and broke her arm. Naturally we were concerned as to how we would all cope and I emailed the hotel to ask if we could have neighbouring rooms and if our friends could have a room with a shower as stepping in and out of a bath could be difficult. We arrived to find that we did indeed have the requested rooms and with showers. The staff could not have been more helpful! All throughout our stay Ilenya and her colleagues really helped, printing off rail timetables, calling taxis, finding out about the amazing bust which stands between the lifts! The rooms were large and airy with side sea views which included the mountains, a great way to greet each new day. The beds were very comfortable and the bathrooms were a good size and well stocked with toiletries. The food at both breakfast and dinner was excellent with a really good selection. The service from the staff at both was just what we wanted, attentive without being obvious. A big thank you to Daniele, Stage and Vittorio for all they did. The pool area was our afternoon treat with a good supply of sun loungers there was no need to worry about availability. As Anne found the loungers a little tricky to cope with initially we were grateful for the assistance of Massimo the life guard who brought her a chair from the bar area to sit in the sun, until she felt able to use the loungers. The other facility of which we made great use was the cocktail bar, Mario mixes great cocktails and he's ably assisted by "La bella Claudia" who was so attentive and looked after us so well that we usually had a return visit after dinner. My mojitos will never taste as good! If you like hotels which are individual and don't have that "International" or "Corporate" look then this might well suit you, it's very Italian and very warm and friendly without being in your face. We've certainly got this on our list of places we'd love to go back to!

"Holiday May 2018"

5
30/05/2018

Loved it! After the usual narrow noisy corridors this was a revelation. Wide corridors, carpeted in the middle, high ceilings, great décor on each landing with seating (2 lifts for the less energetic). We had a side facing room but good view of the sea/beach/marina, no balcony but the area at the front of the hotel right outside the bar was better than a balcony. Plenty of room for clothes, the room was reasonably large. Small shower (but they usually are, and adequate). Staff very attentive, friendly and helpful. Half board, there was plenty of choice every night (and we chose not to select our dinner at breakfast time). No fighting for sunbeds by the pool and a lovely small seating area for a great lunch if required. The pool is quite deep even the "shallow" end, not suitable for children, great...the sandy beach is just across the road.

"May 2018 holiday"

4
29/05/2018

Majestic Hotel, high ceilings, very wide carpeted corridors, fairly large room with plenty of room for clothes (2 females!). Very polite attentive staff eager to help, and wonderful lunches by the pool - which is fairly deep even in the shallow end and not really suitable for children - great! (the sandy beach is just across the road). Booked half board - loads of food, always found something choose, even the salads were special. As in all Italian towns noisy on weekend evenings, they do like their horns, but quiet otherwise. Bus stops are immediately to the front and back of the hotel depending on which direction you wish to go and the train station is about 15 - 20 minutes level walk. Great for Lucca, Pisa and Florence. Thursday market right across from the hotel, clothes, shoes and bags girls!

"An old-world experience"

5
28/05/2018

There are some hotels which are not so much hotels as experiences and the Grand Hotel Royal falls into this category. It was neatly summed up by a friend of ours as a group of us ate dinner in the main dining room one evening. “You know”, she said, “it is not difficult to imagine that we are in the dining room of an ocean liner in the 1930s.” A slight movement in the floor and some engine hum and the illusion would have been complete. Although the hotel was only opened in the 1920s, it feels like it belongs in the 1890s, in a more spacious and leisurely age. From the grand sweep of the staircase to the height of the ceilings, in the case of our bedroom a good 20 feet overhead, one never feels hemmed in. There is something unhurried about the place though we were there in May; in July it might be more frantic. The location is superb, it is about two minutes from the front door to the shoreline, though this being Italy if you want to do anything much beyond heading straight for the water, you have to rent a deckchair. There were a few niggles, but they were minor. The restaurant, for all its glittering décor, was so-so, there were no facecloths in the bathroom, the reading lights were no great shakes and, for those who like a good scalding shower, the water never got really hot. But just about everything else was splendid. The staff were friendly and helpful. Our room was vast (and not just vertically) with a small separate dressing room and was well equipped and stocked (and clean). The furniture in the bedroom was eclectic though the enormous TV looked distinctly out of place in its elegant surroundings. The breakfast offered plenty of choice and included comb honey (a real treat) and a pancake maker. The coffee and hot chocolate were the genuine article (a change from a recent experience in Philadelphia) and for the truly self-indulgent there was a range of desserts, including tiramisu, on which to pig out. The fruit juices, alas, were of the plastic variety, but that was the only disappointment. The bar boasts an impressive choice of cocktails (I recommend “Drunk on the Promenade”) and there is a large outdoor pool with an adjacent area where you can eat and drink close to hand. There is even a couple of hammocks in the garden. I do not see us going to Viareggio again; it is a resort town mostly designed around sand and shopping and once is enough, but if I do, I would happily stay in the Grand Hotel Royal again.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest Thank you very much for kind review. We are pleased you had an enjoyable holiday. Best Wishes

"Old World Charms"

5
28/05/2018

I really liked this hotel. Part of it dates from 1903, and the rest was remodelled during the 1920s. The result is vast bedrooms, high-ceilings and old world charm. But the beds are new and comfortable, and the shower was terrific. The public rooms definitely have a sense of grandeur (the high ceilings, again, and the sweeping staircase), the staff is friendly and helpful, and the cocktails are great! I especially like the outdoor buffet of tasty nibbles (free) with cocktails in the late afternoon/early evening. We were there slightly before high season, which seems to me a good time to go. With the sea right in front of the hotel, and a very nice swimming pool in the grounds, this is a splendid place to chill (out of high season).

"a hotel well worth visiting"

5
23/05/2018

this hotel was a joy to stay in. room was large and comfortable . staff throughout the hotel were excellent. the food and overall dining experience was first class. the pool and cocktail bar were well run and drinks were reasonable for such a lovely hotel.

"Unspoiled Fantastic Hotel"

5
22/05/2018

I see Trip Advisor reviews as a platform to inform potential visitors of all the plus and negative points of a Hotel and Resort. With this hotel it is easy to write at length about the positives but difficult to find many negative things to mention. My wife and I had a seven night stay returning on Saturday last, our first visit to the hotel. The experience was amazing from start to finish, Its well documented that the original charm and features have been retained and restored not replaced when necessary, I do hope it stays this way and the fashion for UPVC and man made materials never spoil its charm. The Staff are extremely hardworking, helpful, knowledgeable and obliging, a credit to whoever does the hiring and training. Danielle in the restaurant attracts special mention, a marvellous person. The restaurant has a dress code and rightly so for an establishment such as this, everyone respected this and although not necessary, most gentlemen wore a sports jacket to dinner which added to the charm, not a football shirt in sight the whole week ! A four course, waiter service menu is of a really good quality, served and presented each evening of a high quality and we had nothing to complain about all week. Our only negative with the Hotel could be the breakfast. Although adequate, the fresh fruit selection is tinned and not the best and the egg's available are scrambled, the only choice being take it or leave it. That said we didn't go hungry and the fresh honeycomb is a nice touch. The resort is mainly a long shop lined promenade ending in a harbour area, pleasant enough but nothing to get excited about, there are a few coffee shops dotted along its length so lunch was either a respectable hotel choice or beach café. We used the one attached to the hotel once, adequate and clean but a oven warned Pizza was a bit disappointing. The beach furniture is almost entirely deckchair's and a brolly, so sun worshippers who like to stretch out will be disappointed unless the choose the sand to lie on. Public transport from the resort to the main Tuscan attractions is something we in the UK are not used to. Easy to understand, cheap, reliable, clean and punctual to the minute, The hotel desk staff will be happy to print time tables for local bus and trains. I would have no hesitation in returning again to continue exploring this beautiful region of Italy.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest. What a lovely review! Our aim is to please our clients and we would like to thank you for your feedback. When we receive comments such as these, we understand that we are going in the right direction. Thank you once again, we look forward to welcoming you back to the Grand Hotel Royal. Best Wishes

"A must visit hotel"

5
20/05/2018

This is an excellent hotel in every respect. What makes it special is the attention paid ot detail in all areas rooms, reception, dining room, bar and pool area. The quality of service and welcoming approach by all staff was exceptional.We stayed here for a week at the beginning of May. The hotel is ideally located fo explore the surrounding Tuscany region there are bus stops outside the hotel an the train station is within easy walking distance.. we hired bikes from the hotel and spent a day exploring the sea front and various piers. Flight times from Newcastle to Pisa are excellent. So if you want a taste of sophistication come to this hotel.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for the thorough review of our service and facilities and I am delighted that we performed so well. Best wishes

"A grand experience"

5
16/05/2018

A lovely old world hotel right on the seafront, took us back in time. Staff were welcoming and helpful. Breakfast self service, plenty of food and choice. Dinner waiter service, accompanied by live piano music on a couple of occasions, again plenty of choice of mainly Tuscan dishes. Sea view balcony good for early morning and after dinner people watching. Spent a week but could have been longer.

"Great second stay in Viareggio"

5
15/05/2018

Just returned from our second stay at the Grand Hotel Royal and very happy to say that everything was just as good as last year, so I wont repeat all the plaudits. We stayed just 5 nights this year and used it as a base to visit Florence by train. Very easy to do and a great train service in Italy. Reception booked our airport transfers and taxi to the station. It is about a 20-25 min walk to the station, which is quite do-able but we wanted to keep our ageing legs for Florence! Lovely to see all the same staff working here as last year, they are as friendly and helpful as you could wish for and have good english if you don't know any Italian. We had a sea view room and although as others have said there was a loud party one night over the road, but we think it stopped at midnight and did not really disturb us that much. One small moan is about our bed. We asked for a double and this was achieved by having 2 single beds/mattresses pushed together. This would be OK if the 2 beds were fixed together (we actually have this at home) and we found they kept drifting apart and moving all over the place. Highly recommended and would certainly return.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear guest, It is very satisfying to read such a positive review from a guest and yes, we hope you will return up! Thank you for taking the time to share your experience at The Grand and Royal Best Wishes

"Great base"

5
14/05/2018

We used the hotel as a base Short train journeys to Pisa and Lucca but also able to get to Cinque Terra by train. The hotel lived up to its name- it is grand in style and very elegant. Very nice breakfast and the staff are very helpful. After long days out it was nice to return each day to Viareggio and relax in this hotel.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for your comments and I am very pleased you had a good time during your stay with us. I hope you will visit again. Best Wishes

"European Holiday"

4
14/05/2018

Stayed 2 nights and used as a base to see Cinque Terre, Pisa and Tuscany. Hotel was designed as an up market retreat for British holiday makers and still is. An imposing building superbly fitted out with staff in formal attire and a Maitre d'hotel and a head waiter overseeing fine food in the dining room. We had a sea view room and the classical decor was supplemented with modern bathroom facilities. Very helpful, friendly staff and parking in the grounds at 15 euros per night. Rated 4.5 stars by Tripadvisor participants and deserves it.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, I appreciate your kind feedback and was happy to hear that you enjoyed your stay at the hotel. Thank you. Best Wishes

"Great property but not good neighbour's "

3
12/05/2018

I don't need to duplicate what plenty of other reviewers have said so will just say that this is a good hotel dating back to around 1900 in a well maintained art deco style. It does have some quirks associated with its age and I would say it is going to need some serious money spent on it in the next 5 or 10 years so worth keeping an eye on that. The issue is if you pay extra for a sea view room. Over the road there is a very very load outdoor karaoke bar which goes onto 2 am Fridays and Saturdays - nothing wrong with an outdoor bar or karaoke, this is the seaside after all. However it is so loud if you in a sea view room even closing the windows and blinds and turning the air conditioning on doesn't drown it out. For that reason I certainly wouldn't recommend staying here which is a real shame given all this hotels good points.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thankyou for your feed back and please accept our apologies for any inconvenience. Whoewer,I think is unfair to be be blamed because of the high music of an external bar wich is at 200 meters from our property. We will of course take our actions immediately in order to ensure peaceful to all our guest. Best wishes

"Stunning & grand hotel with a wonderful welcome..."

5
11/05/2018

This hotel really lived up to its name! A beautiful Art Deco building with first class service. Located in the best location in Viareggio in terms of beaches, beautiful long promenade walks and a great variety of shops and eateries. The hotel rooms were very clean and spacious and all the staff were attentive and nothing was too much trouble. They were especially welcoming to my 3 year old daughter who loved greeting the staff every morning ‘Buongiorno!' Thank you for making our first stay in Viareggio a wonderful experience! :)

"Happy hotel"

5
27/04/2018

The staff were all helpful, friendly and charming.Our room, on the third floor, was facing the sea. It, and the bathroom, were large and comfortable and there was a furnished balcony. The buffet breakfast was excellent, as was the waiter-served dinner. The swimming pool was large and there were plenty of sunbeds. The attractive garden had comfortable seating. To one side of the garden were a table football game and a ping pong table. Buses to places such as Lucca and Pisa ran past the hotel. The long promenade opposite had some good restaurants and clothes shops and was bordered by beach clubs. A cycle track ran along the length of it. was bordered by beach clubs.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Sir, thankyou very much for your kind feedback, and yes i agree with you, we are a very happy hote with happy working staff!!!! Best Wishes

"Great stay"

5
26/04/2018

Best hospitality. Wonderful service. Cosy bar. All members of my family were very happy and planning to come again. Enjoyed old world Charme including piano play during dinner. Very clean rooms and a wonderful pool area.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thankyou very much for your kind feedback. Hope you will return soon! Kind Regards

"Lovely stay at Grand Hotel Royal in Viareggio"

5
25/04/2018

We recently spent a fortnight at this hotel. It has such a charming presence of a bygone era. Where do you still find four meter high ceilings in a hotel room? We had a double room with a sea view. The room and bathroom was meticulously cleaned every day. An excellent breakfast was included in the very reasonable rate. The staff members were always exceedingly helpful, friendly and professional. Viareggio is so centrally located that it makes day trips to various other parts of Tuscany possible e.g. Pisa, Lucca, Cinque Terre, Portofino, Florence and even Sienna and Val d'Orcia. I would highly recommend this hotel.

"Holiday for a week"

3
13/04/2018

Fab views and staff and the hotel is a lovely old period hotel overlooking the beachfront however the stay was marred somewhat by a very loud kareoke bar till 2pm on Fri and Sat evenings as well as a two day cocktail bar corporate event in the hotel which blasted very noisy music and presentations throughout the hotel and garden area all day. Cold breakfasts were excellent but the hot bacon and egg left a little to be desired as did my one evening meal. Couldn't fault the cleanliness or staff though who were fab! Lisa, Florence and Lucca all within easy commute and the beach front had an excellent variety of bars and restaurants.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thankyou for your feedback! Please accept our apologies for any inconvenience, even if we have no guilty for the loud music from outside! Hope to welcome you again in another occasion Best Wishes

"Cannot wait to return"

5
09/04/2018

I stayed here again recently with my husband and had the best time. We arrived to a lovely note from Mr Patruno the General Manager welcoming us back and there was also a bottle of prosecco on ice - a very nice touch. We had the Puccini Suite which was very spacious and along with great wardrobe space and a wonderful bathroom, had the most amazing terrace and views of the beach and the sea beyond.. The service in the hotel was warm, friendly and efficient - and the food is delicious. The Italians know how to cook! The most impressive part was when we arrived back at Pisa airport and discovered we had left our passports in the hotel safe (!) a call to the hotel and they reassured me their driver would be on his way pronto to make sure our short break was not ruined - and by some miracle it all happened on time. Bravo Grand Hotel Royal - five star service! I cannot wait to return again ??

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thankyou very much for your kind feedback! Looking forward to welcoming you once again soon Best Wishes

"Fantastic hotel amazing location wonderful staff "

5
01/04/2018

One of the best hotels we've ever stayed in. Booked the sea view room with balcony and was not disappointed. Customer service 2nd to none.. huge breakfast selection to choose from. Will definitely be returning.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thankyou for your kind feedback. We are glad that your stay was not disappointed. Looking forward to welcoming you again soon Best Wishes

"A wonderful place to stay."

5
30/03/2018

This is a very well maintained and welcoming hotel. It retains its old fashioned features and charm but has the modern facilities to ensure a comfortable stay. The food is traditional Italian and of excellent quality. The staff are all pleasant and friendly. Our room at the front of the hotel had a sea view, was comfortable and airy with good air conditioning. The hotel provides complimentary access to one of the beach clubs across the road. The outside pool and cafe area are quiet and relaxing. The resort is very Italian with easy links by bus to Luca and Pisa. We loved our stay here.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thankyou very much for your kind feedback. Looking forward to welcoming you once again in the future Best Wishes

"One of the best Hotels I ever stayd in my live"

5
15/11/2017

I'm this year 64 years old and traveled a lot in my live in Americas, Europe and Asia. Grand Hotel Royal Hotel in Viareggio is one of the best Hotels where I stayd in my live. From welcome on the reception on arrival, during breakfast or the extraordinary dinner the service quality of food and the charme of the hotel where attracting us very much. Many thanks to Staff and the management for the great days in your Hotel.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest. What a lovely review! Our aim is to please our clients and we would like to thank you for your feedback. When we receive comments such as these, we understand that we are going in the right direction. Thank you once again, we look forward to welcoming you back to the Grand Hotel Royal. Best Wishes

"Somewhat disappointing"

3
13/11/2017

Whilst a pleasant classic hotel, with many advantages including large, airy rooms, an excellent pool area and good indoor and outdoor bar facilities, there were several aspects of this hotel that could have been much better. Most importantly, were dinner arrangements, whereby you had to choose from the dinner menu at breakfast! To compound this, you had to attend dinner by 9pm, which is most unusual in Italy. In addition, by 8.40pm, there was limited selection from the buffet and on most nights this was cleared away before 9pm. Dinner was not a good experience. Still on the theme of catering, breakfast was disappointing with limited choice and we cannot understand why in this day and age a hotel such as this cannot offer fresh fruit juice and acceptable coffee. Just get the basics right!

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear guest, Thank you for choosing Grand Hotel Royal for your recent stay in and for taking your time to submit this review. Constructive guest comments greatly assist us in constantly evaluating the level and quality of our services and facilities and therefore all comments are thoroughly looked into. I am glad that you enjoyed our hotel in some part, and I am very sorry though to learn that your experience in some other ways did not meet your expectations. It is quite challenging to maintain the highest standards with a constantly full hotel but I can assure you that we do our upmost to provide comfortable and relaxing holidays to all our Clients. Our Guest Questionnaire reports averages 95 % marks for cleanliness standards and higher, very good restaurant service and Breakfast. The vast majority of our Guests are very happy with our property and most of them honour us by returning to Royal Hotel again and again. Please accept my apologies for any inconvenience caused. I sincerely hope that you will give us a pleasure to welcome you again to Royal Hotel in not too distant future and an opportunity to change your impression. Best Regards

"Nice classic hotel"

4
01/11/2017

we just stayed for 1 night and the better rooms with balcony and sea view are wonderful. Professional staff in Hotel uniforms. Very friendly and helpul. The Hotel has just 5 floors but in a new Hotel it would be 10 floors because the room walls are very high. We would give an excellent if the breakfast buffet was not average although it was not bad.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to post your review of The Grand and Royal on Tripadvisor Please accept my apologies for any inconvenience caused, particularly for the buffet breakfast wich was for you average but not bad!!! Hope to welcome you again Best Wishes

"2 week summer stay - Sept 2017"

5
29/10/2017

We spent our two week holiday here at the Grand Royal and were made to feel very welcome at this quaint and historic old hotel. If you're planning a long visit to Viareggio then I can recommend this hotel. The rooms are spacious and well maintained, the bathrooms clean and tidy, the staff are courteous and polite, and the hotel in general kept and maintained to a high standard. The restaurant if fantastic for evening meals and breakfasts, so give them a try, This is a big hotel set in its own small grounds with eating available outside. The pool and gardens are lovely if you want a break from the wonderful sunshine or the beach which is directly opposite the front of the hotel. The views from the rear which overlook the gardens also overlook the mountains in the distance. The bar in the evening was buzzing and well stocked with a variety of drinks and plates of cicchetti served with drinks. The cocktails are wonderful and certainly worth a go. All in all a wonderful stay and thoroughly recommended.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for your feedback which certainly helps us to monitor and improve our service. I was pleased to read how much you enjoy staying at our hotel and that the service provided by the team ! Hope to welcome you again Best wishes

"A Wonderful Hotel"

5
29/10/2017

We stayed here at the beginning of May, which is a lovely time to travel. It is still cool in the evenings, not a mosquito in site, and lovely sunny days for sight seeing- but not too hot. We were given a room on the 5th floor which we were very pleased with. It was very comfortable and had everything you could possibly want. It had lovely views over the bay, but I think the room to the rear could have had equally good views over the mountains. The hotel had a lot of 'olde' world charm. I chose it because it was easy to travel by bus and train to Pisa, Lucca and Florence. The buses and trains were very easy to use. The staff on Reception were very charming and couldn't have been more helpful. We enjoyed the food on offer in the restaurant. There was a good choice and the waiter service was professional and efficient. On our last day, we were able to obtain =a late check out as our flight was not until the Sunday evening. We really appreciated this, but realise that it would not have been available if the hotel was busy or we were part of a large tour. All in all - a big thank you to all the excellent staff at the Grand Hotel Royal, who looked after us so well.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, We are very pleased that you enjoyed your stay at our hotel We would like to thank you for your comments Hope to welcome you soon at the Grand Best Wishes

"Brilliant Hotel"

5
29/10/2017

Stayed here for a week great Hotel, very clean and spacious room. The Hotel staff were very helpful from the receptionists, waiters in the restaurant, bar manager and cleaners. The food in the restaurant was fantastic can't fault it at all. Also our room was upgraded to a side view.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest. What a lovely review! Our aim is to please our clients and we would like to thank you for your feedback. When we receive comments such as these, we understand that we are going in the right direction. Thank you once again, we look forward to welcoming you back to the Grand Hotel Royal. Best Wishes

"Grand old style hotel !"

5
27/10/2017

This wonderful building was built in 1925 and retains much of its charm with large entrance hall, high ceilings, grand dining room and wide sweeping staircase. Beautiful bedroom (we had sea view with balcony on forth floor) have high ceilings, large windows and original tiled floors.The room was simply furnished and old and needed to be upgraded, but very clean. Very large variety of TV channels. The view amazing ! Breakfast is in the beautiful dining room was good. Service is efficient and staff friendly, everybody were nice and helpful. Gardens at the back of the hotel are lovely and peaceful and the pool is a perfect place to relax. Inside you can also relax in the traditional lounge, cards room and bar as well as the airy and beautiful lobby. Location very good in a nice charming town, convenient to visit Pisa, Luca, Tuscany coast and even Florence. Unfortunately we stayed only for two nights, but we already dreaming to come back for a longer stay.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest Thank you very much for kind review. We are pleased you had an enjoyable holiday. Best Wishes

"Fabulous & Grand Hotel"

5
21/10/2017

An absolutely fabulous hotel. Its lives up to its Grand Royal name. A palatial looking hotel with an imposing facade just opposite the promenade that runs along the shore-front of Viareggio. The reception staff were professional, friendly, efficient and informative. They upgraded us to a sea front room which was very spacious. The room is equipped with all that you might need and some. You get slippers, tea and coffee making facilities, as well as all the assortment of toiletries in the bathroom. The only slight disappointment was the shower. It was quite small and the door didn't close too well so it left a damp patch on the floor. But not a major upset to complain about. The room was very clean and tidy. The interior decor of the hotel is to a very high standard with extensive use of flowers throughout. Its a particularly pleasing feature especially in the breakfast room where the food tables were adorned with flowers. The breakfast was excellent, with a wide selection to suit any taste or appetite. It even had a pancake making machine which would make you a fresh pancake at the press of a button. The hotel is conveniently located across the road from the main promenade so very close to the beach and all the restaurants, bars and shops that adorn the promenade. There is parking on the premises but there is an additional charge of 15Euro/Day. They also rent bicycles so you can stroll around. Parking is at a premium so its a good form of transport to get around. We had a wonderful stay and would highly recommend it.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for your comments and I am very pleased you had a good time during your stay with us. Although we cannot always guarantee an upgrade, when we are notified of a special occasion and there is availability, it is as much our pleasure to deliver the surprise, as I am sure it is to be on the receiving end of it. I am delighted to learn that we were able to thrill you in this way and that your stay was a success. Best Wishes

"Autumn break"

5
21/10/2017

Stayed here for 5 nights. A lovely hotel. The room are spacious, clean and traditionally furnished. The pool was not in use, but the grounds were well kept and in use. The best part of this hotel is the friendly staff, both reception & restaurant staff were cheerful, efficient and helpful. Thank you.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you very much. I could not agree with you more - it is the staff and the service they provide which I believe makes the Royal such a special place to visit. I am very grateful to you for mentioning how well you were looked after by the team here, and I will ensure that your comments are passed on to all concerned. Kind regards

"Charming older style hotel with friendly staff - I'm sure we will return"

5
19/10/2017

This is an old building so lacks some modern features but what it lacks in modernity it more than compensates with character - beautiful tiled floors for example Bathroom was clean an modern , room was large with very high ceilings. Breakfast was substantial with great local cheeses and hams as well as the usual suspects. Pool was nice and never particularly busy when we stayed in August. Location is right on the sea front. I'm sure some would be picky about some of the details not being 100% but overall for me the character and staff outweigh to odd pool tile being missing

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, We are very pleased that you enjoyed your stay at our hotel We would like to thank you for your comments Hope to welcome you soon at the Grand, and be sure you will find all pool tile fixed! Best Wishes

"Very pleasant"

5
17/10/2017

Only stayed here for 2 nights. Super staff nothing too much trouble. Excellent value for money. Very clean as you would expect. A little noisy at night if you have a sea view room. Possibly worth it for the daytime view.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, We are very pleased that you enjoyed your stay at our hotel We would like to thank you for your comments Hope to welcome you soon at the Grand Best Wishes

"Elegant and luxurious old style hotel"

5
16/10/2017

We came here at the end of the season. The old hotel is well kept (they perform renovations every year for 4 months!) and gives you all the luxury and elegance of an old style hotel without being run down or dusty. The rooms are spacious, very clean and nicely furnished, the view onto the sea is spectacular. In summer it is probably quite noisy with the traffic passing through just in front of the hotel. The garden with a large pool is quiet and wonderful. The pool was rather cold and closing when we were there. Breakfast is very good with a large choise of different foods which is exceptional for Italian hotels. Very friendly staff, particularly at the front desk! A place to return to!

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, It is very kind of you to follow up with thanks !!! I am delighted that you enjoyed your stay and hope you will return soon!. Best regards,

"Quite a find"

5
10/10/2017

We stayed only one night in the hotel, after a couple of uncomfortable nights in a villa we had already booked. We were hoping for a better end to our journey before heading home. We were tired so had room service (you'll need to order vegetables separately) and the though doing so was costly, the food was still of a very good standard. We had a room with a sea view, and were upgraded to a room with a balcony, which meant that we had a fantastic view of the sunset over the sea. All in all, the room was very clean and comfortable, and gave us a great end to our holiday. Many have spoken of the old world charm of the hotel, and to be fair, those reviews are spot on. Hercule Poirot would be at home here. The staff were very welcoming, and very helpful. We enjoyed our brief visit so much, we have already booked for a couple of nights next year and are already looking forward to it. If you can, check out the gelateria next door, it's fab !

"Wonderful Hotel with old world charm"

5
09/10/2017

We stayed at The Grand Hotel Royal for two weeks in September. Everything about this hotel was great. The food, the excellent staff in all departments, the beautifully clean bedrooms, the grand restaurant, reception etc. The reception staff were so helpful and friendly, printing maps and giving us timetables always with a smile. There is a lovely beach and a beach bar with very good food and friendly staff across the road from the hotel. There is also a private area for the hotel with your own deck chairs and umbrella. The food as I mentioned was good with a buffet breakfast and a buffet salad first course, followed by waiter service for dinner. You are alloted a table on your arrival at dinner which you keep for the whole of your holiday and at breakfast you can sit where you wish - a very good arrangement. At breakfast you are given a menu to choose what you would like for dinner, which works very well. The hotel is very handy for bus stops to Pizza and Lucca and nearby villages. You can also use the train which is about a 20 minute walk away. There is a long promenade and a weekly market - about a mile long - every Thursday. The hotel has a large swimming pool and a pool bar which we didn't use as we went on the beach. We had a side sea view room which was upgraded to one with a balcony when we arrived - many thanks! It was very comfortable and quiet and had a good sized bathroom. All in all it was a lovely holiday in spite of the changing weather! Will we return? absolutely.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for your comments and I am very pleased you had a good time during your stay with us. Although we cannot always guarantee an upgrade, (especially from June to September the most busy time) when we are notified of a special occasion and there is availability, it is as much our pleasure to deliver the surprise, as I am sure it is to be on the receiving end of it. I am delighted to learn that we were able to thrill you in this way and that your stay was a success. Looking forward to welcome you again Best Wishes

"Amazing hotel, amazing holiday!"

5
03/10/2017

Grand Royal hotel in Viareggio is lovely, we stayed for a week and had the best holiday. This is an old style traditional Italian building with clean rooms, which were looked after to high standards everyday. We had been upgraded to a room with a sea view on arrival which was great. We had breakfast included on our holiday and the selection of food was really good. We ate in the hotel for dinner one night and the food was also great however we liked to visit local restaurants each evening. The pool area is lovely however was a little chilly when we visited in September, Also great snacks and lunch by the pool. All the staff were really friendly and helpful throughout our stay. For us this was a couples holiday however I feel this is also suitable for families and any age group.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear guest, Thank you for the thorough review of our service and facilities and I am delighted that we performed so well. Kind Regards

"Lovely Hotel"

5
03/10/2017

We stayed at the Grand Hotel Royal during the first two weeks in September. We highly recommend this hotel for its facilities, excellent food and very friendly and helpful staff. The hotel is situated in the middle of the main promenade and is convenient for all of the attractions

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest Thank you for your kind review. We are pleased you had an enjoyable and relaxing holiday. Best Wishes

"Needs freshening up"

3
02/10/2017

We stayed here for a week as a couple. As a number of people have noted the hotel is elegant and is on the promenade. Inside, rooms are large but dreary, bathrooms are updated but narrow, swimming pool is large but icy and near a busy road. It needs a major refurbishment to make the most of its position, which is good. The centre of town is 10 minutes walk or so. Pisa and Lucca are nearby. The beach is across the road from the hotel. Sea facing rooms have great views. The highlight of our stay was the bar which is lively and has friendly and expert staff headed by the entertaining and hospitable Mario, Sara and Renato. The hotel could be so much more. Spend some money on it!

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest We would like to apologise for any inconvenience caused during your stay but would like to thank you for your feedback and kind review. We do hope you enjoy a better experience on your next visit and look forward to welcoming you again at the Grand Hotel Royal. Best Wishes P.s Be sure we continue to spend money to improve our service every single year from 20 years no stop!!

"Sheer class, relaxing but not recommended for the young"

5
02/10/2017

Great location right on promenade, as soon as you enter the front gates the hotel shouts elegance and this continues throughout the whole hotel. The reception staff were so helpful on arrival and check in was quick and efficient, As was checkout The dining room was stunning and breakfast catered for everyone's requirements from fruit, cereal, assorted meats, cheese, scrambled egg, bacon, pastries and machine to make your own pancakes, staff were constantly replenishing (if early departure see reception staff few days before and brekkie bag can be ordered) The pool area was spotless and was great that sunbeds weren't covered with towels and no people Best to last was bar staff Sara and Mario who always greeted you with a smile and nothing was a problem to them (they made the best Bloody Mary's)

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, You are 100% correct in identifying that it is the wonderful staff who set us apart from the rest. I am proud beyond words of how kind and thoughtful so many of the Royal Family' are, and the genuine way in which this is passed on to our guests, both new and long standing. Thank you for mentioning this in your feedback, it is very important to me that this is the message that is received by our visitors. Best Wishes

"Elegant hotel, great staff, a pleasure to visit "

5
02/10/2017

Really enjoyed our visit on a half board basis. Took advice and booked a side room away from the main road. Pisa and Lucca can easily be visited by tran. A 15 minute walk away or 10€ taxi ride orders from the hotel. Very difficult to find anything negative to say, some of the meals were not quite as expected and the wine by the glass could have been better and that's all. Staff were excellent and the room serviced regularly to a high standard. Great value for what we paid. Would recommend it to anyone!

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest Thank you for sharing your review of our Grand Hotel Royal It was a pleasure to learn that you had a thoroughly enjoyable experience and I was delighted to read that our team helped to ensure you had a wonderful stay with us. Best Wishes

"Lovely hotel with wonderful food!"

5
23/09/2017

We stayed for a week in September, and we loved this hotel. We were upgraded to a beautiful sea facing room, large with plenty of windows overlooking the sea, great bathroom, thank you so much for the upgrade, much appreciated! The decor is a bit aged, but that was part of the charm of the hotel. We booked half board, and boy were we pleased we did, the food was very, very good. Congratulations to the chef and kitchen staff, in the seven nights we were at the hotel we never had one poor meal, all the food was incredible. The staff are all lovely and friendly and helpful, special thanks to Mario and Sara in the bar, they were great, they helped us choose our wine before dinner, and after dinner with coffee helped us in our choice of local liqueurs. Viareggio is a great base to do day trips all over Tuscany, we had bad weather all the time we were there, but still enjoyed a different excursion every day. We highly recommend this lovely grand hotel!

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, It is very genuine of you to remember the names of the individual staff members who helped you to retain such warm thoughts of your stay at the Royal. I completely understand why you might have singled out these particular members of staff, as they are all integral components contributing to what I believe is a highly efficient team effort. I will ensure that they are all aware that you have recognised them in this way, and I have no doubt they will do their ultmost to look after you on your next visit. Enormous thanks for your kind words. Best Wishes

"Fantastic food and service "

5
21/09/2017

We stayed for a week at the end of August. The hotel is positioned beautifully on the promenade which means easy access to all amenities. Food is served in the restaurant in the morning and a marquee in the evening which is just wonderful. The food was of the highest standard and waiting staff were superb. The rooms were basic but clean. The pool was delightful. The only negative in our week's stay was the noise from the bar opposite until 12.30 on two nights.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, I appreciate your kind feedback and was happy to hear that you enjoyed your stay at the hotel. Thank you. Best Wishes

"Tiny bathroom"

4
13/09/2017

The hotel was lovely old with lots of character clean, food brilliant and staff very helpful, good resort. The rooms were brilliant but the bathroom well shower room was so small you had to sit on the toilet sideways because your knees were touching the wall and you had step over the toilet to get to the shower, ridiculous for this class of hotel, apparently not all the bathrooms are this small but that didn't make us feel any better. The funny thing is when you come out of the room the hallway is about 20ft wide all that space wasted.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for choosing Grand Hotel Royal for your recent stay in and for taking your time to submit this review. Constructive guest comments greatly assist us in constantly evaluating the level and quality of our services and facilities and therefore all comments are thoroughly looked into. I am sorry that you had a mixed experience especially with the tiny bathroom. Please accept our apologies for any inconvenience! Hope to welcome you again in the future Best Wishes

"Fantastico!"

5
11/09/2017

We have just had a fantastic 10 night holiday at the Grand Hotel Royal. Everything that people have said about the fabulous food and the delightfully friendly staff is true. This was our first visit to this part of Italy and to this hotel and it certainly won't be the last. It's location in Viareggio is very central along the sea front and make it easy to come and go and enjoy Viareggio in all directions. The hotel runs a minibus trip to local markets, very reasonable and with a very nice driver.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for your comments and I am very pleased you had a good time during your stay with us. I hope you will visit again. Giudo send you his regards and a big thank you for your kind word! Best Wishes

"Very enjoyable"

5
11/09/2017

We were looking for a good address at the Viareggio seaside but also with view to short trips to Luca, Pisa etc. Everything OK, thank you for the great hospitality we enjoyed, all in all, very recommendable...

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for the thorough review of our service and facilities and I am delighted that we performed so well. Hope to se you again Best Wishes

"Wonderful!"

5
08/09/2017

We had a very enjoyable week at the Grand Hotel. We had booked a sea view room with a balcony and we were not disappointed. Wonderful views of the promenade. The staff were very helpful and friendly. The Reception staff explained where to catch local buses and provided us with a street map of Pisa and Lucca. We visited Florence too. Breakfast is a buffet with a good choice. Dinner was fabulous, the steak was cooked to perfection and over the week we tried all the fish dishes which were excellent too. One thing to mention is the dress code at dinner which wasn't always adhered too with people turning up in shorts. Perhaps the management could rectify this? We really enjoyed our stay and would definitely recommend this hotel. We hope to return to this region and would stay here again.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Sir/Madam, We would like to thank you for taking the time to share your experience with us at the Grand Hotel Royal. All clients' comments, either positive or negative, are important to improve the quality of our hotel. We are strongly customer orientated. We do not only take into consideration the quality but also the professionalism of the staff and the helpfulness towards the guest. Hope to see you again at The Grand Hotel Royal in the future. Best Regards

"My wife's birthday treat with my daughter and her boyfriend."

5
06/09/2017

FANTASTIC! Hotel welcoming staff were so helpful. Rooms were spotless. Booked seaview rooms and they were brilliant. Dining area is spectacular. Pool is great and able to get a 'full stretch' doing a length. Not very crowded so good for poolside beds. Definitely an adult's place to stay - at least when we were there. Staff recommended restaurants and they were all very good (Massimo's fish selection was A1 and we ate there a couple of nights). Florence, Lucca, Torre del Lago & Pisa were amazing, but a real highlight when travelling was the wine tasting at Fattoria il Poggio just outside Lucca - truly magnificent for a lunchtime break, though be careful with the strength of some of the wines when it is 32C outside...... In Florence we were told to touch the 'golden hog's' snout to ensure we returned to Florence in the future. We didn't, but we will surely be returning to the region again and hopefully sometime soon.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, I am so pleased you, your wife and daughter enjoyed your stay with us. We look forward to welcoming you back on your next visit to Viareggio and Tuscany! Best Wishes

"Wonderful "

5
04/09/2017

This is our second visit to this hotel and we were not disappointed. The hotel is a lovely elegant building situated on Viareggio's beautiful promenade. The staff are all very friendly and helpful especially in the bar. The food too is excellent and even better than before. Breakfast is a buffet with a good choice and dinner is served in the lovely terrace at the rear of the hotel. One of my favourite things is the lovely pool area and the shady garden. A lovely peaceful area to sit. The rooms too are comfortable and very clean. We shall certainly be returning to this lovely hotel and resort.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear guest, It is always delightful to read that a guest intends to give us their seal of approval by wanting to stay again. Thank you, it is much appreciated and I hope that you will return in future. Best Wishes

"Fabulous!!"

4
04/09/2017

We recently enjoyed 2weeks at the Grand Hotel Royal...the hotel maintains its 1920's style and was delightful. Some reviews mention that it looks tired but this is not a boutique style hotel but offers an architectural history. It stands out on the promenade. The reception team are really helpful and always on hand to answer any queries. Sara and Mario..what a team! They work in the bar and are so friendly and attentive without going OTT. They showed a genuine interest with the guests and always make time for you. The housekeeping staff are lovely and always have a smile for you and Andrea at the pool bar was also always happy to help out....overall the Hotel has a consistent high standard of customer welfare to ensure your stay is comfortable. The food was fabulous....excellent standard and great choices available. The only (slightly) negative comment would be that there is a dress code for the dining areas and this was not always adhered to by the waiting staff. Guests were turning up in shorts/beach style clothing which we felt that the management should not have encouraged. We would definitely recommend the Grand Hotel Royal and would not hesitate in returning.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear guest, It is always delightful to read that a guest intends to give us their seal of approval by wanting to stay again. Thank you, it is much appreciated and I hope that you will do just that. Best Wishes

"A wonderful return visit"

5
03/09/2017

It has been wonderful to again visit the Grand Hotel Royal - it is a truly lovely building with wonderful sea views. My friends and i always enjoy our stay at this hotel - we are made to feel most welcome by all of the staff. At every level the service is slick and professional but above all everything is done with a smile. Having travelled quite widely this year I have personally experienced both highs and lows as regards the service provided, however, at the Grand Hotel EVERYTHING is of the highest standard and delivered in the most friendly way. This hotel truly stands out as a wonderful place to visit and re-visit. Thank you for accommodating the changes in our holiday dates/timings and thank you to all of the staff who helped to make our stay so special.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, You have ticked all the boxes that I could possibly wish! The location, the service, our well connected Front Office and housekeeping. Thank you for sharing the obvious pleasure you enjoyed with your stay, and it goes without saying that I hope to see you at the Royal again next year. Best Wishes

"Another wonderful holiday at this wonderful hotel"

5
03/09/2017

My friends and I have stayed at the Grand Hotel on a number of occasions ... we were so very glad to be back again. The hotel is truly "Grand" ... the wide sweeping staircase with beautiful chandeliers, the ornate wooden beamed ceiling in the bar area are wonderful throwbacks to a bygone era. The grounds to the hotel are a restful haven and the pool is huge - even with a full hotel you feel you are in spacious surroundings. You feel very well cared for at this hotel - rooms and bathrooms are pristinely clean, the beds are so comfortable with crisp bed linen. Reviews often mention the wonderful reception team and I couldn't agree with this more - they are so helpful, professional and helpful ... and I include those who are behind the scenes organising bookings and reinforcing the ethos of this hotel with all of the staff. This year our holiday plans needed to be changed (travelling a day earlier and leaving later on the last day) - the staff couldn't have been more helpful in ensuring that these changes were catered for and this helped to make our stay even more enjoyable and restful. Special mention must be given to all of the waiters who cannot do enough for you - very high standards are expected of them, service is impeccable and always delivered with a smile. Sadly such standards are in decline in other resorts that I have visited and it was so good to see that at the Grand Hotel Royal standards are not being allowed to drop. Well done to all of the team and thank you .. my friends and I will be back.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you very much. I could not agree with you more - it is the staff and the service they provide which I believe makes The Royal such a special place to visit. I am very grateful to you for mentioning how well you were looked after by the team here, and I will ensure that your comments are passed on to all concerned. Looking forward to welcome you again soon Best Wishes

"Nice room, tiny bathroom"

4
24/08/2017

The Good: The staff were very friendly and helpful, the hotel is across the street from the beach, the room was large for a "small room", there are many restaurants within walking distance, and it was quiet in the room. The not so good: The bathroom was tiny. When sitting on the toilet, my knees were in contact with the wall in front of me. To be fair, the booking did say that it was a "small bathroom with shower without bidet". The odd: The waiter delivered my utensils while I was getting food at the buffet. He scratched my fork with his thumb several times before putting it down for me to use. I'm guessing that he was removing food from the fork and did not see me watching.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Sir, thank you for your kind feedback. We are glad that you clarify the tiny bathroom was clear mentioned in the room type description, this is fair!. We are really sorry for the episode at the restaurant , please accept our apologies for any inconvenience...! Best Wishes

"Big hotel"

4
16/08/2017

This hotel is in a big old building by the sea promenade in Viareggio. I booked direct at the hotel, and got very good response and service, though we had to make several changes to our stay. We had a nice and large room with 2 balconys facing west and south (on the corner) Great seaview. Breakfast was good though not overwhelming and service not very fast. Orangejuice of poor quality. Very good service at reception. Cleaning was fine when tipped.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, We are very pleased that you enjoyed your stay at our hotel We would like to thank you for your comments and please accept our apologies for any inconvenience. Hope to welcome you soon at the Grand Best Wishes

"Classic and Elegant Victorian Style Hotel"

5
15/08/2017

Pros: Location, staff, rooms. Cons: Some areas are starting to look a little tired, and could do with redecoration. Location: Public Transport from Viareggio to Pisa, Lucca and other places of interest, is excellent. The Hotel has a bus stop immediately outside. One of the most striking hotels on the Viareggio strip. Hotel has a very positive bygone age feel about it - don't expect chrome, glass and all things nouveau, but more of an elegance and classic air. Rooms are very good, with all that you'd expect from a quality hotel. Breakfast buffet is not to be missed, and if you're B&B only, then the snack bar is great for filling up before making other plans for an evening meal. Outdoor pool is excellent - well maintained, always clean, and managed very well. Garden adds more area to relax, sit back and just chill. Reception and all staff were polite and always ready to help with thoughtful ideas and suggestions for days out, restaurants etc. The Grand Hotel Royal is extremely well run, occupies a superb location, and has everything expected of such a hotel. Recommended. (I also posted this same review on ebookers website - that's where I booked from)

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear guest, Thank you for your feedback which certainly helps us to monitor and improve our service. I was pleased to read how much you enjoy staying at our hotel and that the service provided by the team. Looking forward to welcome you again in the future Kind Regards

"A superb 2 weeks at this hotel."

5
15/08/2017

My wife & I have just returned from a 2 week stay and found the hotel excellent on all aspects. It is situated across the road from the beach and the shops . This provides a lovely walk on an evening , as well as a multitude of shops all along the promenade , leading onto the jetty & harbour. The hotel facilities are perfect - a lovely pooll , of a good size , plenty of beds & umbrellas , all supervised by the lifeguard. There is also a lovely garden area , for times to go our of the sun. The food was beautiful - a good range of food for breakfast , in the beautiful dining room , and the evening meal in the outside covered area. The menu for the evening starts with a buffet following by a further 3 courses, with 5 choices for each course. You were given a set table for this meal and we had waiter service. The food could not be faulted. Reception staff were excellent , especially Sabina. They provided maps, directions & train timetables- you only had to ask. The hotel had character , big winding staircases with high ceilings and beautiful ornaments. We found our 2 weeks just flew by and definitely intend to return to the resort and to this hotel.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you very much. I could not agree with you more - it is the staff and the service they provide which I believe makes The Royal such a special place to visit. I am very grateful to you for mentioning how well you were looked after by the team here, and I will ensure that your comments are passed on to all concerned. Looking forward to welcome you again soon best Wishes

"Nearly perfect!"

4
08/08/2017

Hotel was beautiful and had lovely pool. Staff brilliant and hotel perfectly situated. Plenty to see and do. The only gripe I had was evening meal. .hubby and I are veggie and didn't really cater for us ..otherwise would have given it 5 circles.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for the thorough review of our service and facilities and I am delighted that we performed so well. I am somewhat perplexed at your comments regarding the Restaurant, however I hope you will come again. Best Wishes

"Friendly elegance"

5
03/08/2017

We found the almost entirely Italian staff unfailingly friendly and attentive. Our front balcony room had excellent aircon, was spacious and well appointed. The pool and its bar were excellent, and the garden lovely for such a central position.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, We are very pleased that you enjoyed your stay at our hotel We would like to thank you for your comments Hope to welcome you soon at the Grand Best Wishes

"One of the best in this resort probably"

4
30/07/2017

We moved to this hotel after one night in another one which we disliked strongly.And it is clear statement that two 4* hotels in the neighborhood can be so different standards.Grand hotel is placed in old times building,maybe tired a bit,but high standards are kept there.Beautiful and large swimming pool in their garden (sorry ,but i could not find free sun bed in the afternoon),but later on I got it. Spacious rooms,good TV system,but very slow internet.Nor so much expensive to compare with even lower standards hotels in this resort.Only problem joining all 4* hotels here -they all are located at noisy street and even best windows never help to stop terrible noise from crazy motorbikes. But superb sea view compensates this.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest Thank you very much for kind review. We are pleased you had an enjoyable holiday. Best Wishes

"Perfect getaway"

5
30/07/2017

First time staying at this hotel. On arrival we were upgraded free of charge which was a lovely surprise. The staff are all friendly and really helpful. We were given a lovely room with a side view of the Sea. Did not want to leave the Hotel as was so peaceful and has a lovely pool set in beautiful gardens. Thank you for making our stay so lovley.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest Thank you for your kind review. We are pleased you had an enjoyable and relaxing holiday, hope you will return in future Kind Regards

"Silver Wedding Celebration"

5
27/07/2017

Arriving at the Hotel definitely had the wow factor. We were greeted by reception by the hotels very pleasant staff and in those first few moments I knew that we were not going to be disappointed. The hotel has an elegant and classic charm coupled by a relaxing atmosphere. We received an upgrade from a side sea view to a front sea view on the first floor. Our room was charming and the decor and furniture fitting in beautifully to the atmosphere of the whole place. Rooms are perfect as they are, if they were upgraded I fear they'd lose their charm. The food at this hotel has been outstanding and plentiful. Great choice and quality and overseen by the ever busy and efficient waiting staff who were eager to attend guests and always with a smile. The gardens and pool area are beautiful and well kept. The hotel's lifeguard making sure you had a sunbed and the area was always immaculate. Viareggio is a perfect place to be a base for some sight seeing and buses/trains efficient and fairly priced. For our silver wedding I had for years am image of our "perfect" place to spend it and the Grand Royal ticked all our boxes and so much more. All staff would be worth a mention. When we left I couldn't look back - I felt blessed to have had an amazing experience and look forward to returning again. Thank you Grand Royal X

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, It is very satisfying to read such a positive review from a guest and yes, we hope you will return up! Thank you for taking the time to share your experience at The Grand and Roya Best Wishesl

"Magical Italian holiday"

5
22/07/2017

This wonderful building was built in 1925 and retains much of its charm with large entrance hall, high ceilings, grand dining room and wide sweeping staircase. Bedrooms have high ceilings, large windows and original tiled floors. Beautiful. The rooms are simply furnished but immaculate and cleaned to a very high standard. Every year we stay for a wonderful week. Breakfast is in the dining room and during the summer dinner is outside in the beautiful covered terrace. Service is efficient and friendly, the freshly cooked Italian food is amazing. Gardens at the back of the hotel are lovely and peaceful and the pool is a perfect place to relax. Inside you can also relax in the traditional lounge, cards room and bar as well as the airy and beautiful lobby. Across the road beach Anitta offers everything you could want with deckchairs and parasols, clean sand and safe seas to cool off. Full facilities include toilets, showers and a restaurant. Arriving from Pisa airport just take the €3 bus which stops outside the hotel. No need for expensive taxis. We've enjoyed 8 holidays in this lovely hotel which has a fabulous balance of Italian style, elegance and tradition. The hotel is quietly understated, service is discrete. Perfect in every way. What a relaxing week with everything you need for an Italian experience in a friendly hotel.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for your comments and I am very pleased you had a good time again during your stay with us. I hope to see you soon Best Wishes.

"Numb Bums"

5
21/07/2017

We returned again for our 41st year at The Royal. As I have said in previous reviews the hotel goes from strength to strength. If you want a hotel where you are just a room number - forget it. The Royal deals with people. All the staff from Nicola the porter to Emanuele the Maitre D', are totally professional, efficient and most of all friendly. Nicola, the head chef creates some wonderful food which is beautifully presented and served by extremely friendly waiters. The wine list is excellent and fairly priced. The rooms will always be quirky and some of the furniture looks ancient but fit in with the Grand Old Lady's style. All in all we love the place and it has become our second home over the years. We hope to return in September for a couple of weeks. One COMPLAINT. If the hotel hopes to encourage guests to enjoy an evening drink especially outside, could we PLEASE, PLEASE have some new cushions, not only to sit on but to support the back. Otherwise you end up with guests with ''Numb bums'' and sore backs. Salute, a presto Alec & Sandy

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thank you for your kind feedback, please apologies for inconvenient caused with the Bar chairs, we will do our best and improve for your next visit. Best Wishes

"VIAREGGIO"

4
18/07/2017

excellent location , in a very impressive and historical building, very professional staff. But the rooms are outdated and need to be renovated. Small shower stall and very low water pressure and uncomfortable beds.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thank you for your kind feedback. Please apologies for inconvenient caused during your stay, we will do our best to improve our service, you mentioned room need to be renovated but most all our room are, and other will be in future Kind regards

"OLD World Charm"

5
15/07/2017

This is certainly a hotel with loads of old world charm.My wife and I stayed for 10 days late June and early July 2017. We travelled with Citalia and were picked up at the aiport by a limo service provided by the holiday company.As you arrive at the hotel it certainly does not disappoint on its position and how it looks on the seafront.I would call the hotel Querky with lots of old world charm with high ceilings and extremely wide corridors.The room we had was large but the shower area was very small but only added to the querkiness of the hotel. The pool was excellent and the lifeguard could not be more helpful, the pool bar staff were always extremely helpful and Danielle was very good. Extra congratulations must be given to the staff in the restaurant especially the assistant head waiter Danielle (The Don) and the all the people who served us. The food at breakfast was fine , but the evening meals were superb with loads of choices and you were served . A nice touch was that you were allocated a table for your entire stay so there was no problem looking for a table. Last but not least the Bar service. Mario and Sara are such a great team they certainly made drinks in the bar such a pleasure.Mario is certainly knows how to make and serve any cocktail you ask for. We spent many evenings in the bar area. If you are thinking about visiting the Tuscany coast then try this hotel, Im sure you will not be disappointed., It is on the seafront the Bus stops for visits to PIsa and Lucca are at the front and back of the hotel and if you prefer the train it is a 15 minute walk away. I am sure we will return

"Fabulous Beach Front Hotel"

5
14/07/2017

We wanted a quality hotel in Viarregio on the seafront and this did not disappoint! We decided on a bus transfer from Pisa Airport and the number 25 took us directly to our hotel, the stop was at the main entrance. A great welcome from the staff and a wonderful seaview room on the 5th floor. All the usual 4 or 5 star facilities, late room cleaning meant you could rest until up to 4pm and not be disturbed. Buffet breakfast served from 7.30 until 10.30 was brilliant with everything on offer, hot and cold quality food in a superbly decorated restaurant. The garden and pool area were immaculate and the lifeguard was so good at sorting out sunbeds for us even at busy times with just an occasional short wait. This gave us a chance to have a drink or snack at the poolside bar. Food and drinks were reasonably priced, not like some top class hotels who charge premium prices. Try relaxing in one of the swinging hammocks in the garden. The same bus route we used from the airport also ran through Pisa so a visit to the leaning tower was so easy from this location. Our only complaint was the very poor internet wi-fi speed but we used 3G on our phones which was more than adequate. Just a word if you have small children, the pool is quite deep even at the shallow end and is not really suitable unless the are good swimmers. This hotel and indeed Viareggio are both highly recommended....

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thank you very much for this positive rewiew!! Looking forward to welcome you again soon Best Wishes

"Grand Hotel but not so Grand facilities!"

3
13/07/2017

Stayed here for 4 nights at the end of June to relax after a 3 night stay in Florence. Friends from the UK joined us on our second day for our annual European break. First impressions of the hotel were very good, it dominates the promenade and does look very grand. Reception staff were very welcoming and although we arrived early our room was available immediately. We had booked a sea view room and as most sea view rooms had a balcony had assumed we would have a balcony, not the case. The room was OK, quite spacious, plenty of storage space, adequate bathroom and the sea view. However the furnishing had seen better days, the woodwork and paint on the windows needed some urgent attention and it just was rather underwhelming! I decided immediately to go to reception to see if we could move rooms to one with a balcony, I explained I was happy to pay extra if necessary and that if I had been given an option to book a balcony room when I made the reservation I would have done so, but the option was not available on Booking.Com. Reception were not very helpful they told me there were no balcony rooms available and next time to book direct with the hotel! However they said should a balcony room become available they would let us know. We heard nothing so were rather surprised when our friends arrived next day that they were allocated 2 sea view balcony rooms even though they had booked sea view rooms the same as us, others we spoke to who had arrived after us who hadn't specifically asked for a balcony room were also given one! We were very disappointed. The cold breakfast buffet was very good although the hot items were also always cold! Pool are was very nice and the bar staff were excellent. All in all an OK stay but very disappointed regarding the room.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, first of all we would like to apologies for inconvenient caused. We find unfair that your rewiew was conditioneted buy your mistake. All our room have a very clear description, Sea View, Classic etc etc if not mentioned room can' t be with balcony. You have booked by one of our online partner, why you didn't ask direct to them to be sure room have a balcony, why you didn't ask to us?? In our website www.royalviareggio.it "room" room sea view and sea view balcony are clearly well described!! Room with a balcony are very requested and is not our fault if during your short stay this type of room was not available. Unfair to be involved in this without guilty, All in all please accept again our apologies and we invite you to put more attention in to the next reservation!! Best Wishes

"Fantastic Hotel!!"

5
09/07/2017

Fantastic hotel with great style and old worldly charm, rooms very spacious, excellent breakfast and evening meals and very fast efficient service, really nice large swimming pool with plenty of sun beds and parasols for sun seekers and plenty of shade for keeping cool, gardens were pleasant and my wife really enjoyed relaxing in the hammock. Also bar service was excellent with special praise to Sara and Mario, all other staff were pleasant and very helpful, already considering spending my 25th wedding anniversary at the hotel next year, big thanks to all at the Grand Hotel Royal!!

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest. What a lovely review! Our aim is to please our clients and we would like to thank you for your feedback. When we receive comments such as these, we understand that we are going in the right direction. Thank you once again, we look forward to welcoming you back to the Grand Hotel Royal. Best Wishes

"Loved it!"

4
05/07/2017

I stayed here the first week of July 2017. The check in was very quick, took literally a couple of minutes. The staff were very warm throughout my stay. The hotel itself was lovely, a beautiful building across the road from the beach, a large and well maintained pool at the back of the hotel. Staff from reception, pool, cleaners, waiters etc were excellent. There are many fantastic restaurants and shops within walking distance of the hotel. My room was well looked after and cleaned very well. I'd highly recommend staying here!

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, We are very pleased that you enjoyed your stay at our hotel We would like to thank you for your comments Hope to welcome you soon at the Grand Best Wishes

"Highly recommended "

5
02/07/2017

Had a lovely stay here last week ... the staff were excellent and a special mention to Mario and Sara from the bar who couldn't have done enough for us . All the staff were so welcoming and helpful and nothing too much trouble !

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Wonderful! I could not agree more with your sentiments about the staff.. I believe them to be truly dedicated to the guests' enjoyment of their stay at The Royal , and in turn they take great pleasure in reading feedback such as yours. Thank you so much for your kind words even from Mario and Sara! Hope to welcome you again soon Best Wishes

"Good old hotel with style and sharm"

4
30/06/2017

Good hotel. Old but with style and sharm. Very nice pool area with large swimming pool. We had a nice and clean room with sea view and a small balcony. Good breakfast. Very nice staff, especially the reseption, who was very nice and helpful. It met our expectations and will gladly stay there again

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, We are very pleased that you enjoyed your stay at our hotel We would like to thank you for your comments Hope to welcome you soon at the Grand Best Wishes

"A wonderful return"

5
30/06/2017

We returned last weekend from a fabulous twelve days in this wonderful hotel. This was a return visit for us, we stayed seven years ago and the hotel has lost none of it's charm and elegance. Front recption were amazingingly good, a casual mention that I was celebrating a 'significant' birthday resulted in a bottle of Prosecco in our room with the complements of the hotel manager, Signor Patruno. A very appreciated gift. The food was even better than we remembered and all the dining room staff were great. Will we return again? More than likely though we won't leave it another seven years!

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, I appreciate your kind feedback and was happy to hear that you enjoyed your stay at the hotel after 7th years, Thank you. Hope to welcome you again soon Kind Regards

"Fabulous return visit"

5
29/06/2017

We visited this beautiful art deco hotel 6 years ago and thoroughly enjoyed it. Decided it was time to return to Viareggio and it was a given to revisit this hotel. It's a step back in time, beautifully elegant, clean, friendly staff and lovely restaurant. The hotel is ideally located on the sea front, this is quite a busy road, but we were not disturbed by road noise ( we had a sea front balcony room) . Great to watch the world go by. Great shops, restaurants, ice cream all within an easy walk. Grounds of the hotel are fab, even a small aviary with budgerigars in the rear garden. Lovely pool (although no gradual steps to get in only a ladder, making it difficult or impossible for some). Lots of sunbeds or you can use chairs and umbrella free on the beach. There is a lovely terrace restaurant in the garden for evening dining. Waiter service and good choice on menu. A couple of points that irritated - some evenings we had very poor service from the waiters, I don't blame them in particular, they were rushed off their feet, I feel the maitre'd was not keeping his 'eye on the ball' but was quick to tell the waiters off when we asked for service. This happened twice, but it would not put us off returning. Plenty of choice for breakfast, but would have liked a choice of fried or poached eggs, not just scrambled or omelette. Also we found the grand buffet very disappointing, after looking forward to it. Found the choice was poor and the food was barely warm. Didn't partake in salad table as there were always fly's on it. In all a truly lovely hotel and well worth a visit, we will be back!

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thank you for your kind feedback! I am sorry that you had a mixed experience in the dining room but again, you persevered and were able to see past the minor lapses in our usual high standards. I look forward to welcoming you back to the Royal another time Kind regards

"Fantastic hotel and location"

5
26/06/2017

We have recently returned from 9 nights stay at the Grand Hotel Royal and can highly recommend it. Old world charm and great location. Spotlessly clean, great pool area with bar and friendly welcoming staff are the highlights for us. Previous positive reviews have said it all and so I won't repeat them all here again. A few practical points from our stay... ROOM: We had a front sea view room. The balcony is very small as it also contains the AC unit and only has space for 2 chairs and a table, but it is just possible to sit out there. AC worked great. Some road noise overlooking the front but we did not find this too bad and outweighed by the lovely view and people watching. Some people have said the shower was small, but we did not find it so and we are of a "reasonable" mature size. The double bed was harder than we are used to at home but a good kingsize and still very comfortable. Maid who did our room service was superb. Pool towels every day. The big plus for us was the Pool area and we visited it every day. Spotlessly clean, just about enough beds ( some annoying people leaving towels for hours and not using them!), shade available, great bar for drinks and lunch, lovely size pool and water not too cold. Reception helpful with bus and train timetables and for hiring of bikes. There is a bus stop immediately opposite the hotel entrance where you can get the bus to Pisa for 3 euros each way, takes about 45 mins. Buy tickets in the Tabaccheria on the promenade before boarding. We were Breakfast only and found it to be OK, although very much the same every day. Coffee is very strong so ask for extra hot water if you like it a little milder first thing! Our one disappointment of the stay was not being able to get into the hotel restaurant for the Saturday night Buffet as it was fully booked, despite us trying to book early in the morning. So if you want to do this book days before! We ate outside the hotel every night in several of the many restaurants. We never had a bad meal although service can vary. Our favourite where we ate for 4 nights was Casablanca (about 100 yds to the right opposite the hotel) great food, friendly efficient service and run by a lovely family. Wi-fi is free and worked well for us in our room and by the pool.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, I appreciate the time taken to post feedback and was happy to hear that you enjoyed your stay and the location of the hotel. It was also nice to read that you found the rooms comfortable, breakfast was ok and service provided by the team was pleasant and unobtrusive. Pls accept our apologies for the inconvenient caused to do not have place in our Restaurant but we always reccomend guest to book in advance especially in season. We look forward to welcoming you back in the near future. Best Wishes

"Elegant Old World Hotel"

4
22/06/2017

Spent a long while deciding on a hotel in Viareggio and chose Grand Hotel Royal based on reviews, location and the fact it has a pool. From the moment we arrived the service was excellent. The reception staff were extremely welcoming and helpful. Lent me adapters as I had mistakenly brought US ones (!), provided train and bus timetables and answered all queries. Mario and Sara in the bar are charming and have a great rapport with guests. The rooms are very clean and well appointed. A few niggles; bed was a bit hard for my liking and the shower and hairdryer a bit feeble and the TV only gets one English Channel ( BBC News). However, these things did not spoil a lovely stay. Garden and pool are beautiful and all staff very polite and helpful. This is clearly a hotel favoured by an older clientele but my teenage daughter loved it!!

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thank you for your kind feedback, please accept my apologies for any inconvenience caused, particularly for the shower; your comments certainly helps us to monitor and improve our service! Hope to welcome you again in the future Best Wishes P.s Mario and Sara both happy !!

"Happy to be back"

5
21/06/2017

Love this place. It was a second visit, so we knew the ropes. Reception accommodated all requests we made. Nice to see the same staff as before, they just keep getting better. Mario makes the best cocktails. The garden is great to relax in. Amazing pool to cool down. Dinner service did it for us. Lovely sea view to watch sun rise and set. Cannot wait to return. Told all our friends about this place. See you soon.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, happy to have you back again soon!! Thank you for your kind feedback Best Wishes

"Great Hotel but some Reception Staff need training"

4
19/06/2017

We recently stayed at the Grand Hotel Royal and first impressions were not good as the reception staff were totally indifferent and not vaguely interested in greeting new visitors. The hotel was very good and the room was great with a decent bathroom and effective air conditioning. The cleaners were good. We had a sea view which was pleasant, if you like to see row upon row of sun loungers. We had read reviews saying that the road at the front can be noisy and you should ideally look for a room on floor 5. We did but on the first morning I was woken at 6.45 by someone thrashing their Vespa along the sea front (other makes of scooters are available). On Friday night there was loud music from over the road until early in the morning. If you want a quiet room, forgo the sea view and stay at the rear of the hotel. On our third day we met Ilenya on the reception and she was like a breath of fresh air. She was so helpful and obviously not trained by the same person as the reception staff on the first 2 days. She explained how to get to Cinque Terre and Lucca whereas the person I asked the day before could not be bothered. The pool was excellent and the pool staff and lifeguard were extremely friendly. The bar staff were friendly and helpful. We like to eat out when on holiday but actually ate at the hotel 3 evenings and found that the food was first class. One night they did a Tuscan buffet and we loved it. Again the restaurant staff were good. Overall, plus points: • Nice hotel • Excellent room, bathroom and air con • Wonderful pool & staff • First Class restaurant • Some reception staff Bad points • Noisy at the front of the hotel at times • Reception staff on the first 2 days were dire

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Please accept my apologies for any inconvenience caused, particularly for the ugly welcome by some of staff members and be assured that I have taken on board your comments and preferences and have reviewed each point with my team, looking to find any experience improvements wherever possible. Thank you anyway for your kind feedback Best Wishes

"Elegant and comfortable"

5
13/06/2017

A charming hotel in a classy resort. Grand rooms, high ceilings, fabulous sea views and smarty dressed attentive staff give it feel of timelsess quality. We arrived here after a long weekend yomping around Florence and Siena, so wanted somewhere calm and relaxing, which is exactly what we got. We particularly enjoyed lazy afternoons in the pool area and gardens, which were beautifully maintained. There's no need to repeat the many positive reviews, so I'll comment on some practicalities that might help others. We arrived by direct train from Florence, which took 1 hour 40 minutes, booked on the excellent Trenitalia website for less then 10 euros. The station is an easy 20 minutes walk from the hotel, on the flat; just head to the seafront and turn right. We flew home from Pisa, and the local E25 bus service stops literally right in front of the hotel and takes you direct to the airport terminal. It runs every hour (hotel reception has the timetable) and the run takes about an hour; it is a nice journey trundling through local towns and countryside, and the centre of Pisa, for only 3 euros. Ulnless you have lots of bags or are in a great hurry, I wouldn't even think about a taxi for this easy journey. For food, we ate once in the lovely hotel dining room, and had afternoon snacks in the great bar by the pool. In the evenings we mostly ate out at one of the many pizzerias on the prom; for example we had some fine pizza and pasta at OIiviera, just a few minutes walk to the left of the hotel. This restaurant also has a tabac counter where you can buy tickets for the local buses. All in all a lovely stay, and we wouldn't hesitate to return.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, I am glad that you had such a great stay with us and found it to be peaceful, comfortable, excellent service and breakfast was to your liking. It was also great to hear that you loved our location. Thank you. Kind Regards

"Ok hotel in a great location"

3
13/06/2017

We stayed at this hotel for a 4 night stay. It's a lovely Art Deco building with large corridors and large ceilings, which gives it a grand appearance. Our room was a good size on the 2nd floor facing the sea with a balcony which was nice to sit out on. The bathroom however was very small, with small not very inviting cubicle shower. They do supply though thick large Bath towels as well additional towels for the Swimming pool. There is a hair dryer of sorts but is an odd design resembling a hose vacuum cleaner. There are also coffee making facilities. Air conditioning worked well. There is also free wifi which was ok but not great and occasionally was so slow that I couldn't open pages that I need to see etc.The swimming pool sits at the back of the hotel in pleasant surroundings, is a good size and there is a small bar area for drinks etc. Unlike many of the reviews I have read of this hotel the buffet breakfast is ok and not massive in my opinion but I am comparing to a recent stay at similar class hotel we stayed at in Cortona which was amazing. There is is a limited cereal choice, cold meats is ham or salami and lack the wide variety of cold meat selections I have seen in other hotels in Italy. Hot food is scrambled egg which was lukewarm on each of the days we stayed at the hotel, sausage, bacon and pizza. There do have though a good selection of bread and fruit. We didn't try the main restaurant in the evening so can't comment but prices seem OK and in line with other restaurants in the area.Service is efficient and business like but a little detached and does come over as being particularly friendly or inviting. Overall it is a good hotel but doesn't warrant a very good rating in my opinion.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guesr, Thank you for your feedback which certainly helps us to monitor and improve our service. I was pleased to read how much you enjoy staying at our hotel and that the service provided by the team ! Please accept my apologies for any inconvenience caused! Kind REGARDS

"Wonderful classic Italian charm and luxury"

5
01/06/2017

A very grand hotel in an excellent location on the main seafront road. The building is of the very grand Italian style and is magnificent for this. The swimming pool at the rear and the grounds are very comfortable and welcoming. Staff excellent and looked after us well. A great way to see the splendour of this old school Italian resort.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for your comments and I am very pleased you had a good time during your stay with us. I hope you will visit again. Best Wishes

"Old World Charm and Sophistication"

5
01/06/2017

If you like ultra-modern minimalism this isn't the place for you. But if you want some old-fashioned luxury in delightful surroundings it's great! The building itself dominates the Viareggio seafront and walking into the huge marble-floored reception hall is like stepping back to the 1920s - definitely in a nice way. There's a noticeable air of “The Great Gatsby” about it. This was my first visit - the little woman's second - and I enjoyed every minute of it. The rooms are large high-ceilinged with bags of storage space and big well-equipped bathrooms. The public rooms have a relaxed feel about them as if you're still living in the era when the hotel was opened. The buffet breakfast is excellent with everything you could wish for whether you want to be Continental or stick to traditional English. You sweep down the wide marble staircase to dinner in the gorgeous dining room which is also excellent with a wide choice of dishes and has an air of unhurried refinement you don't often find these days - nice cutlery, big linen napkins and thick tablecloths. The bar is always busy before and after dinner and there is a warm friendly atmosphere as everyone catches up on the day's events either sitting inside or enjoying the sun in the garden. The large swimming pool at the rear is immaculately clean - as is the whole hotel - with a lifeguard always on duty. All the staff were friendly, cheerful and helpful. The hotel is in a great position just a five minute stroll along the pedestrian precinct to the harbour and the town centre. Local buses stop directly outside the hotel or there are cycle lanes - completely separated from the traffic - which run for miles along the coast. Would I stay there again? You bet.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, It is always delightful to read that a guest intends to give us their seal of approval by wanting to stay again. Thank you, it is much appreciated and I hope that you will do just that. Best Wishes

"Great stay at Grand Hotel Royal"

4
28/05/2017

Beautiful, grand hotel with very friendly staff. We were given a free upgrade to a side sea view room with a balcony which we really appreciated. Room was very spacious and clean. A hospitality tray with coffee and tea was an unexpected treat.There is a massive choice of food and drinks at breakfast. You can choose from a wide variety of cheeses, meats and breads. The hot option includes hot dog sausages, bacon and scrambled egg. There was also a huge array of pastries, yoghurts, and around six different fruit juices. Dinner was served in a different larger room. It was 4 courses starting with a self service salad buffet. The remaining 3 courses you chose at breakfast. The food was very good and portions were pretty big. A good range of choices for vegetarians. Very high standard of presentation. The hotel has beautiful gardens with lots of seating and a large undercover area with table and chairs. The swimming pool has plenty of sun loungers and the pool is a very decent size. There is also a handy snack bar. Towels for the pool were replaced on a daily basis. We had two deckchairs and a small table with parasol included with our deal at the Beach Bagno Annita just across from the hotel. This was scrupulously clean with childrens play equipment, toilets and changing cubicles. The snack bar had a really extensive menu with reasonable prices. We enjoyed cocktails there which at 5 euros were excellent value! Viareggio is ideally situated to visit nearby places like Florence, Pisa and Lucca, all of which we travelled to on the train. The train station is about a 20 minute brisk walk away. We thoroughly enjoyed our stay here and would recommend it. Thanks for our upgrade. It was lovely to sit on the balcony and watch the world go by, while admiring the sea views.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, It is very kind of you to follow up with thanks ! I am delighted that you enjoyed your stay. Best regards,

"Wonderful return visit to this lovely hotel."

4
23/05/2017

Situated right on the promenade of the upmarket resort of Viareggio. Large spacious rooms, beautiful food with waiter service at dinner. Superb menu choice each day and so beautifully presented. Everything is spotless gardens, pool, bar and reception. Helpful knowledgeable staff. Could not recommend more highly would be happy to go again.

Marino P, General Manager at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, It is always delightful to read that a guest intends to give us their seal of approval by wanting to stay again. Thank you, it is much appreciated and I hope that you will do just that. Best Wishes

"Lovely hotel in a beautiful place"

5
22/05/2017

Our hotel room was spacious very clean and had a good view from the balcony, the shower was one of the easiest to use in all the hotels I have stayed in & left spotlessly clean each day. The food was good, the service was excellent, we tried cocktails in the bar & the staff were very friendly, Sara took time to have a chat with us. The pool area was great & we took advantage of having a Pizza & a beer whilst soaking up the sun. The front desk staff excelled themselves when one person in our party was taken poorly & had to go to hospital, they rang for taxis for us & was very supportive of which we give Our sincere thanks

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, You have ticked all the boxes that I could possibly wish! The service, our well connected Concierge, the Bar Service and housekeeping. Thank you for sharing the obvious pleasure you enjoyed with your stay, and it goes without saying that I hope to see you at The Royal on another occasion. Best Wishes

"Beautiful hotel, superb poolside!"

5
22/05/2017

5 star hotel with relaxed cozy atmosphere. Very friendly staff! Location Walking distance 1,6km from train station. Next to the beach. Lots of restaurants on the area. Very stylish building and lovely area. Room and bed Bed was hard but got a good night sleep. Room was cool and nice to sleep in. Very big and clean rooms. Stone floors. Bathroom was really roomy and nice also. We were upgraded to a first floor room with a French balcony and view to the street and beachside. You could close the windows with wooden doors so it was completely dark! :) Helped with traffic noise also. Did read previous reviews that these rooms are very noisy. We were lucky to overnight from Sunday so the traffic got quiet when the night came. Otherwise lots of traffic noise from cars honking of footballs cheering. Breakfast Typical Italian breakfast with a little extra with warm dishes bacon, scrambled eggs and sausages. Lots of pastries and sugary things to choose from. Some fresh fruits. I'm From Scandinavia I'm used to proper healthy filling breakfast with porridge and sandwiches. So not my favorite. But when in Italy do as Italians do. Area lot of different croissants with cappuccino. :) Breakfast has defiantly larger variety of dishes than normal Italian breakfast. Pool Like a oasis after you stroll around streets and see that all beachside is commercial and you have to pay to get it. Nice big and deep pool. You can swim properly because of length and size of the pool. Snacks and drinks you can buy from pool area. Over 50 comfy sun beds available. Wifi Worked like a charm in poolside also!

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, I appreciate your kind feedback and was happy to hear that you enjoyed your stay at the hotel. Thank you. Best Wishes

"Fantasatic hotel, wonderful staff, great location !"

5
21/05/2017

Just got back from a week at this great hotel. Room 428 was spacious and bright and has wonderful views of the sea and mountains. All meals were wonderful and my wife and I were really well looked after by professional and caring staff throughout the hotel. Breakfast was fantastic, the pool and garden area were idyliic and so relaxing, service at lunch at the pool bar was exceptional. We really enjoyed the bar in the evening and had some wonderful cocktails, particularly a maginficent Manhattan mixed with style by the bar staff,using special vermouth and stirred over ice. Evening meals were very good and we enjoyed a great selection of good value wine. We've stayed at the Ritz in London twice over the last six months and am pleased to say the service and experience at the Grand Hotel was just as good. Viareggio is a good base to visit Pisa, Lucca and Florence, which we did via trains which were clean, efficient and easy. Many thanks for a great holiday - please do stay at this wonderful hotel, I hope you love it as much as we did.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, wow, wow!! Be compared at the Ritz London, my favourites place. I have been there to and this is the most incredible compliment received! i re-reed the rewiew two times to be sure it was a true !!! No other words, a big thank you! Best Wishes

"Sun, sea and a superb hotel"

5
17/05/2017

Spacious, cool and comfortable room on the fifth floor overlooking the sea. Delightful staff from the maid who spotlessly cleaned the room while we enjoyed an extraordinarily comprehensive breakfast buffet to Gianni, Katia and the rest of the front-desk team who had all the answers we needed in planning each day. Mario in the bar, mixes wonderful cocktails and takes time to explain what each ingredient contributes to the finished product. Emmanuel rules the restaurants with quiet efficiency. It would be difficult to think of anything that was less than delightful in the whole week of our stay.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, We are very pleased that you enjoyed your stay at our hotel We would like to thank you for your comments Hope to welcome you soon at the Grand Best Wishes

"A romantic location. Great service"

4
17/05/2017

Super located in front of the lake, 10 minutes from Portofino. Great service. An amazing under groung automatic parking system. Mattress was too soft, but that's a personal opinion. As a nice token of friendship you will get a copy of a typical picture. Walking distance to local excellent restaurants. (The best was Baicin). Rich breakfast on premises. Offer dinner as well but did not try it.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Sir, we are sorry to inform you maybe your rewiew was for another hotel; we are in Viareggio and Portofino is a little bit far from here 110 Km. Kind Regards

"A successful link between the Edwardian Age and the 21st century"

5
11/05/2017

Viareggio is an upmarket resort and the Grand Hotel Royal is surely a great opportunity for guests to experience links with the past. Previous famous people who stayed at the Grand Hotel Royal include the Sheikh of Qatar, Mussolini, Gina Lollobrigida and many other well known people. The rooms, corridors, gardens clearly reflect a link with the past but I hasten to add that the amenities and facilities are 21st century: free Wi-Fi, fridge, room safe,swimming pool, bathrooms, high quality of the food etc. All the staff were excellent: they were attentive, friendly , supportive and informative. Their standard of English was excellent and their knowledge of things to see and do in Tuscany was outstanding. Katia, Sabina, Lara and Ilenya were especially outstanding. The hotel is sited right in the middle of a magnificent esplanade with high quality shops and excellent cafes and is close to where Percy Bysshe Shelly's body was washed up and where he was cremated.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, wow, thank you very much!!!Lara, Katya and Sabina with all our staff and of course myself we appreciate very much your words! Hope to welcome you once again, Kind Regards

"Weeks birthday break"

4
01/05/2017

Stayed for 5 nights after Easter to celebrate my 50th. The hotel is probably the grandest looking along the beach front. On arrival which is really easy from Pisa airport, we were welcomed very warmly and given an upgrade to a partial sea view and small balcony. Which was a nice surprise, the room itself was large and well presented with a huge bathroom. Only issues I had was one, the room was on the 1st floor and on the side right above the entrance alley for the linen, rubbish bins etc. So every morning around 7 these bins and trolleys were wheeled in an out, which was very noisy. Two, the large window catch only worked on the bottom, and it happened to be very windy for 2 days, which made the top bang all through our last night. Did point this out so hopefully they will fix. Breakfast was an excellent extensive buffet. I would definitely stay there again, but maybe requesting a room not so near the trade entrance.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thank you very much for your kind feedback. Please accept our sincere apologies for inconvenient caused during your stay! Hope to welcome you once again. Kind Regards

"Super Spring Stay!"

5
29/04/2017

Another fabulous stay at this wonderful hotel! I was visiting friends in the area in April so stayed here for a few days. I had a room at the back of the hotel which was immaculately clean and well-presented. It was a single room but very spacious with a beautiful bathroom with shower. The menu was excellent, offering a wide range of varied dishes. Breakfast provided a selection of hot dishes, salami and cheese, fresh fruit and yoghurts, delicious pastries and cereals. The staff at this hotel are exceptional - they are welcoming, friendly and extremely helpful, whilst also being efficient and very professional. The hotel has everything that anyone could wish for - beautiful food, excellent staff and superb location. I often travel around the area visiting friends and relatives - it is easily accessible by train and bus. I would recommend this hotel for anyone - families, couples and single travellers.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thank you for your kind feedback! We are glad to know that your stay was again satisfactory! Hope to see you again Best Wishes

"A lovely weekend by the sea"

5
25/04/2017

We stayed in the hotel last year for a conference and enjoyed it so much we went back for a long weekend. The staff are all very friendly from reception to the restaurant. The rooms are very comfortable and elegant. Breakfast is very substantial with lots of choice. We hired hotel bikes one day and cycled along the cycle pathway to Marina di Massa which was great fun.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, we are glad to receive your feedback even after long time! And more glad that your feedback is a very positive one! Hope to welcome you again soon Kind regards

"Nice hotel, just lacks a bit of cosiness"

4
22/04/2017

This is a classic hotel. Rooms and bathrooms are spacious and well furnished. Breakfast selection is good, although the service lacks a certain warmth. The same can be said of reception; efficient and friendly, but not warm and welcoming. We were there late April. The weather was not hot, but the rooms were very warm. The air-conditioning was not very efficient. There is a good cocktail bar, and the barman gave good restaurant suggestions. The pool was not yet open. This was a disappointment as it looks fantastic. Viareggio gave us a great base to discover Tuscany; Lucca, Pisa and Florence. Overall, I would recommend this hotel, but they need to work a bit on the cosiness.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thank you for your rewiew regarding your recent stay at the Grand Hotel Royal. It was rather surprising to hear that you felt the service was not very welcoming. Our staff are, as you stated, very efficient and professional, but they are also very friendly and helpful with all the hotel's guest. Our Swimming pool opens from 1st May until 30 September and the air conditioning systems usually begin in June here. Unfortunately the weather is not really consistent until then and we unable to switch betwen air conditioning for some guest and heating for others. We did, in fact, have a request from one guest on 23 April for the heating. We do hope to welcome you once again to the Grand Hotel Royal and thank you for your feedback. Kind Regards

"Amazing traditional style hotel with character"

5
15/04/2017

We have just returned from spending a five night holiday here at the Grand hotel, we cannot express how much we enjoyed the experience.A beautiful sea view room with great views and very clean, great service from all the team. Fabulous choice available for breakfast with attentive staff every morning remembering our coffee preferences, Also a mention for the outstanding service and advice from Mario in the bar every evening with cocktails and canapes always professional and a great asset to the hotel. Thank you for an outstanding visit,we will return.

Marino P, General Manager at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thank you for your kind feedback. We are glad that you enjoyed your stay with us. Hope to welcoming you again Best Wishes

"Excellent hotel"

5
14/03/2017

We Loved the hotel beautiful room 430 with excellent service, great food, pool on the roof terrace was fantastic, highly recommend this hotel, the bar area was a little too quiet for us but still very pleasant.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thank you very much for your kind rewiew. We have a small doubt if you rewiew a correct hotel because we have room 430 but we haven't pool in the roof terrace wich is at the Principe Hotel. Anyway we are glad that your stay in Viareggio was pleasant ! Hope to welcome you back soon in Viareggio eveywhere Best Wishes

"Summer Break "

4
01/01/2017

Stayed at the Grand Hotel Royal for one week. Hotel oozes with character and charm from a bygone era. Excellent service and very help full staff. The beach is just across the road and the hotel also has its own pool and gardens. Pool area is a little cramp and has a very nice bar that serves drinks and snacks.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you very much for your kind Rewiew. Looking forward to welcome you again Kind Regards

"A timeless hotel that we loved"

5
05/12/2016

We stayed here for a week at the end of September, start of October and loved it. We had perfect weather all the time and having a sea view room made all the difference. The staff in the hotel are helpful at all times and speak several different languages. the room we had was huge and the bathroom a good size, though the lighting was very poor in the room and you had to switch on the bedside lamp to get the socket near the table to work. The breakfast is a feast, there is a nod to British bacon and eggs, but best to enjoy the wide range of bread, cheese and fruit there is to offer. The evening meal was great, good service and a good variety of dishes to choose from. The boardwalk that runs opposite the hotel has some very high end shops, we didnt buy there, but there is a supermarket for essentials if you go out of the hotel, turn left and its about 200 yards down the road on the same side as the hotel. Lucca and Florence and fairly easy to get to, Lucca was a 3 Euro buss ride away, took about 45 mins to get there, worth the trip. Thursday there is a market on the boardwalk ,but the stalls pack up at about 1. you can also use one of the private beaches opposite the hotel, we went there for part of the day, and had lunch there enjoying the view. This is a good hotel, with staff that make your stay special.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, thank you very much for your kind rewiew. Hope to welcome you once again in future, Kind Regards

"Beautiful hotel"

5
29/11/2016

Stayed in this hotel in September prior to attending a family wedding in the mountains. Perfect position for the beach and promenade. Spotlessly clean. Great food. Staff unbelievably helpful. Lovely pool and pool bar in the pleasant gardens

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, We are very pleased that you enjoyed your stay at our hotel We would like to thank you for your comments Hope to welcome you soon at the Grand Best Wishes

"Definitely Worth a Visit"

5
11/11/2016

Fabulous place. From arriving & seeing the impressive frontage, to our side sea-view room, we loved it! We booked half-board so took full advantage of the marvellous food. The breakfast buffet caters for everyone. Omellete, scrambled egg, bacon & sausage, fresh fruit, breads, cheeses (the local ones are really good) yoghurt, cereal, etc. The dinner menu is also very good. Saturday is a self-service buffet, but there are about 3 cooked meats to choose from and fish. ALL are good! On other days you make your dinner selection at breakfast. The choice has been good, and we have had some lovely meals (and wine!). The staff are friendly and welcoming, and genuinely happy to see you. We are so happy we came to Italy, and very happy we picked this hotel

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, thank you very much for your kind feedback. Hope you will visit again our hotel. Looking forward to welcome you again soon. Best Regards

"Viareggio is a lovely town, now old, but more art nouveau and a lovely promenade and long sandy beach"

4
09/11/2016

Viareggio is a wonderful place to use as a base to visit other cities and towns. We were shown how to take the buses and which bus stops, times and how to buy tickets at the newsagents or stations beforehand. Our guide showed us not the hotel although they had the schedules. Nothing to do in the evenings. The resort does have a lovely promenade and a long sandy beach. For an old grand hotel I did not find the food up to standard for the evening meal. Especially the meat dishes. Tiramasu was just synthetic whipped cream. The hotel has a very nice bar area and restaurant rooms are very grand. The bedrooms have been upgraded but if you go in October can be a bit chilly.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, thank you for your kind rewiew and please apologies for inconvenient caused! I do hope you will come back in future, maybe in a better season. Kind regards

"Step back into pure Luxury"

5
03/11/2016

This hotel is over 100 years old and it is beautiful and elegant. We upgraded to a sea view room with a balcony which is at the front of the hotel. The room was very large with a high ceiling and great antique furniture. Big bathroom with massive old fashion taps. Great food in the wonderful dining room and attended on by the staff. One of the best hotels we have stayed in

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, You have ticked all the boxes that I could possibly wish! the service, Food, dining room, Thank you for sharing the obvious pleasure you enjoyed with your stay, and it goes without saying that I hope to see you at The Royal on another occasion. Best Wishes

"Wonderful Experience"

5
26/10/2016

This hotel is beautiful and elegant. All of the staff are extremely nice and helpful. The lounge bartenders and wait staff were awesome. The location is convenient to everything, right across the street from the ocean. We had a balcony facing the water and it was very enjoyable and relaxing. Would definitely recommend!

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, Thank you very much for your kind review. It is a great pleasure to know that your stay with us met your expectations. Hope you will return up Best Wishes

"Beautiful hotel, snotty staff"

5
20/10/2016

I would recommend the hotel to anyone. The hotel itself was amazing, the views of the Med awesome and everything was spotless. Only downside was the hotel desk staff treated us like we were beneath staying there, and continued to speak to each other and answer phones while handing us our keys. I would not hire them for a customer service job, as they were rude aqnd obnoxious

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, Thank you for the thorough review of our service and facilities and I am delighted that we performed so well. I am somewhat perplexed at your comments regarding the front staff because usually they also performed soo well; i will share with them your comments but in the mean time please accept our sincere apologies for inconvenient caused. I would like to thank you also for a very high vote you posted even after hace received a really not good service from the front desk staff. Hope you will return up in future Kind regards

"Fantastic hotel"

5
16/10/2016

Fabulous stay at this hotel . Nothing was too much trouble for any of the staff. From first seeing it from outside I knew we would love it . So handy for Pisa by bus and Florence by train. We were celebrating more y birthday and were upgraded to a side sea view room and bottle of prosecco was waiting for us . Some people said the food was luke warm but we asked Danielle for ours to be hot and it certainly was . Thank you to everyone for making our stay special

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, Thank you for the generous praise, I am so pleased you enjoyed your stay and hope that you will return another time. Your kind comments will be circulated to the staff. Best Wishes

"Elegant Hotel"

5
11/10/2016

Just returned from a two week stay at "The Royal". A very elegant hotel which would be spoilt by modernisation. Our room was at the front on the fourth floor. It can be a bit noisy but the view makes it more than worthwhile. Every member of staff we came across was polite, friendly and very professional especially in the restaurant. Our room was cleaned daily to a very high standard (thank you Sylvia). The choices on the menu were varied and the food was very tasty and of a good standard but not always as hot as we are used to. Plenty of choices for breakfast but virtually the same cooked breakfast each day. We were with a Saga group and had a very helpful rep and managed to get out and about to see some fantastic places. Pisa and Lucca are reached by buses which stop right outside the hotel. If possible, Portofino is a must to visit and the reception staff will advise you.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest We would like to apologise for any inconvenience caused during your stay but would like to thank you for your feedback and kind review. Hope you will return at the Grand and Royal in future Kind Regards

"Good traditional Italian hotel in a old fashioned resort"

4
08/10/2016

This hotel was presumably a grand residence but our room did not convert well for holiday accommodation. It was comfortable enough. the public rooms were traditional and gracious.The bathroom was small and we found the corner shower most unsatisfactory, not much room and a dodgy door. The food was excellent, the breakfasts were different, most enjoyable. Dinner, outdoors, was first class, a good way to end the day. The airport bus stopped outside the hotel and it also went to Pisa, as did another bus which went to Lucca. The railway station was 20 mins walk away from which one could travel further afield. Buses are cheap, air conditioned and really good fun. If you like beach life this coast is fantastic, great facilities.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, thank you for your feedback. We would like to apologize if the room was not your liking, thanks anyway to post a good comment for the service provide. Hope you will return up Kind regards

"A great conference hotel"

5
03/10/2016

I organised a conference for 44 people 29th September to 2nd October. We had a wonderful time. The hotel is very elegant and the rooms were pleasant. Those with sea view and balconies were extremely nice. The food in the restaurant was good. We had our coffee and lunch in the garden which was lovely. All the staff were excellent and couldn't do enough. The support I had for organising the meeting was great and I would particularly like to thank Mariarosario who was my point of contact and we became friends during the months of preparation.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest. Thank you for sharing your review of our Grand Hotel Royal It was a pleasure to learn that you had a thoroughly enjoyable experience and I was delighted to read that our team helped to ensure you and the member of conference had a wonderful stay with us. Rest assured that I will share your feedback with the team who will be delighted to read your compliments. We look forward to welcoming you back to the Grand Hotel Royal in the near future. Kind regards P.s Your friend Mariarosaria send her love and she will email you !

"Honeymoon in Tuscany"

5
01/10/2016

We spent a week at the Grand Hotel Royal for our Honeymoon in September. The hotel was Grand staff polite and very helpful. Meals were good although breakfast was the same each day.The hotel is situated on the main road opposite the beach and near bus and trains.We had a fabulous time and would make a return visit.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, It is always delightful to read that a guest intends to give us their seal of approval by wanting to stay again. Thank you, it is much appreciated and I hope that you will do just that. Kind regards

"superb food, hotel and views"

5
28/09/2016

We arrived at night when it was lit up and it looked amazing, we were given a free room upgrade to a suite at the back, intially we were disapointed as we had hoped for a seaview and balcony, however it had great views of the mountains and was quieter than the front (which faced a busy road) so we actually had the better choice - if you book a room i suggest a rear facing one. The bedroom was decorated in a style befitting the grandeur and age of the hotel (some might call it old-fashioned) and very comfortable. The food was amazing, good breakfast choices with fruit, cereals, many different breads, cheeses and eggs/bacon etc. Dinner had a choice of 2 meat/ 2 fish and 2 vegetarian choices and was superb, a salad bar which changed day by day, a first course (soup/pasta etc), main course and a desert (the strawberry tart was wonderful) Overall a wonderful week (we booked through Saga and had a very helpful and informative representative)

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for the thorough review of our service and facilities and I am delighted that we performed so well. Just to clarify for other and future guest you was very lucky to have an upgrade because usually the room on the rear are only on the 1st and second floor soo without mountains view: view is only available from 3rd floor and eventually with supplement! I hope you will come again. Kind Regards

"Relaxed holiday"

4
25/09/2016

Spent 10 nights in this hotel which oozed old fashioned charm. The hotel staff spoke English: were friendly, helpful and generally efficient. Hotel is well placed on the promenade but does mean there is road noise whether you are in the front or back of the hotel relaxing by the swimming pool. Viareggio has an extensive beach which is mainly divided into private territorial areas managed by beach clubs. The grand hotel has an arrangement with 'Annita' beach club which offers an extensive food and drinks menu, friendly staff as well as providing you with deckchairs and an umbrella. Be prepared for constant pestering by beach pedlars who could be persistent. Our sea view room in the hotel was large, very clean with a refrigerated mini bar. Bathroom large with shower over bath. Would suggest bring your own hairdryer as the drier attached to bathroom wall wasn't 'man ' enough to dry hair with length beyond your chin. ie ok for very short hair. During our stay there was a problem with the water smelling. Rumours spread through the hotel that fuel ? Petrol got into the water supply. Surprisingly management did not formally notify guests to explain or reassure. We would have expected a notice or letter giving information. Inevitably purchased bottled water from then to the time we checked out as the smell never completely went away. Breakfast offers cereal, breads, cakes, toast, preserves, fresh, tinned and dried fruit, pancake machine, continental cold meats and cheeses, fresh tomatoes, cucumber and often the previous evening's leftover desserts. Hot food consisted of small omelette, scrambled egg which resembled chopped omelette, fatty bacon and chopped 'hot dog' sausages. You can request other egg options. Service: waiting staff not always observant to topping up food, plates or cutlery - frequent requests or guests hovering waiting. Dinner in the hotel was a lovely occasion in a relaxed environment. Weather permitting it could be on the terrace. First course was a salad buffet. Then followed 'a la carte' for starter, main and dessert which could be pre-ordered at breakfast as menus were available. However not mandatory to pre order. We did not because likely to change our mind through the day. Food was good quality however frequently lukewarm. Conversations with other guests indicated similar experience. Despite the smelly water, lukewarm dinners road noise we had a good holiday.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thankyou for your kind feedback. We would firstly like to apologiese once again for the infortunate event that occured during your stay at our hotel. We can assure you that the water problem was absolutely no risk whatsoever to health, this is why we decide to do not alarm people in hotel. Apologiese also for lukewarm food and noise coming from the road. Thankyou for your final word. Hope that you will give us another opportunity to welcome you at the Grand Hotel Royal to demonstrate the high standards on which the hotel prides itself Best regards

"Everything you read abot this hotel is correct."

5
25/09/2016

This is a really nice hotel, quiet , well appointed,good food and really pleasant staff. The poolside restaurant at lunchtime serves simple food well,no frills yet reasonable prices.Coffee is something like euro two. This would not be a hotel for teenagers or those seeking a disco experience , but is a chill out for sensible adults.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest Thank you very much for kind review. We are pleased you had an enjoyable holiday. Hope you will return Kind regards

"Honeymoon"

4
22/09/2016

Viareggo is a beautiful town, with a large promenade of shops next to a lovely beach. The hotel is one of the nicest on this promenade and is very striking to look at. It's old and grand style is well kept and the staff are all lovely. Beautiful food and a great array of choice for breakfast. We had a lovely sea view room that was large and spacious. The pool area is lovely and big with a great pool side bar for drinks and lunch. A high light was the lounge area in the evening that serves lovely cocktails from friendly staff. The demographic of clients in September is a lot older and not really suited to a 'honeymoon' however we had a lovely time.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, We are very pleased that you enjoyed your stay at our hotel and please accept our sincere compliments! We would like to thank you for your comments Hope to welcome you again in the future at the Grand Best Wishes

"Holiday"

5
21/09/2016

My husband and I spent 10 days at this beautiful hotel and could not fault it at all. The location is perfect, all parts of the hotel spotlessly clean, the food is delicious and the staff are wonderful. Viareggio itself is a beautiful place and it is perfect for sightseeing from. I will definitely return to this hotel.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, I appreciate your kind feedback and was happy to hear that you enjoyed your stay at the hotel. Thank you. Hope you will return up. Best Wishes

"Disappointment"

1
19/09/2016

This place was recommended highly by relatives. However, they have got a deal going with Saga which means that anyone else, who are paying Eu200 a night, cannot eat dinner in the restaurant which has about 60 tables. Reception say "ask Restaurant Manager" who says "ask Reception". Thoroughly unprofessional. Would not have booked, had they stated this on their website. Would definitely not recommend this place. Has appearance of being 5* but doesn't live up to it. Just when you thought it couldn't get any worse, oil is leaking into the room's water supply, so it's like having a shower in a water/diesel emulsion. Reception said it was fixed, but it wasn't. Took cup of smelly water to Reception and the other receptionist said they knew what the problem was and it would be fixed at 06:30 the next morning when they will empty the hotel's entire system. We're not to drink the water, but they haven't told the other guests.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Mr. Chambers, thank you for your kind feedback. We are upset to know now that your stay was absolutely disappointing. Please accept our sincere apologies. Just to clarify a couple of point: Our Restaurant is quite always full of guest, not only Saga and we do not understand this point of complain even if you have payd a 200 or 300€ per night. Usually and i know very well that point people in your country book the Restaurant where decide to go and do not complain if the reply is sorry we are full; don't understand why when in Italy there is a pleasure to complain even without reason. It 's definitely not a professional if the reception or the maitre were not clear immediately again sorry about that. Concerning the problem we had with the water lasted 24 hours and for this we apologize a lot. Who has recommended our hotel i think they did it because the stay was pleasant and I really feel sorry for them; we hope to be able to change your opinion on a future occasion, but it is not the full restaurant that can make judging a disappointing Grand Hotel Best Regards

"Best kept secret on the Tuscan Coast"

5
16/09/2016

This hotel stands on the promenade view wonderful sea views and facilities which are wonderful. The staff are very professional and experienced. Food and wine which is as good as anywhere you have been in the world. Grand Royal looks and feels comfortable with all the facilities you wish for, good sized swimming pool, pool bar and two large restaurants. We had half board and this worked well for my wife and I

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, I am so pleased you and your wife enjoyed your stay with us. We look forward to welcoming you back on your next visit to Viareggio Best Wishes

"A week in the sun"

4
15/09/2016

A lovely Hotel, which still has its original features. I chose a room on the side of the Hotel because the front of the Hotel is on a main road. The Hotel is air conditioned and has a nice garden and swimming pool manned by a lifeguard. We visited Lucca and Pisa by bus, very easy to use the local buses, just buy your tickets outgoing/return from the Tobacco shop. The bus to Lucca is situated at the back of the Hotel (not across the road) and the bus to Pisa is just across the road from the Hotel. The food I would rate 7/10.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, It is very kind of you to follow up with thanks !!! I am delighted that you enjoyed your stay but little disappointed for the vote 7 you give at the food. I look forward to welcoming you back to the Royal another time Best regards,

"A hotel with old world charm"

5
15/09/2016

We stayed here for a week. Check in was speedy and efficient. We were upgraded to a sea view room from a side sea view and a bottle of Cava with a card from the manager was waiting for us as we were celebrating our 35th wedding anniversary which was a lovely touch. The sunsets from the room were beautiful. The room was a lovely size and the bed was huge! The staff were pleasant, helpful and efficient. Breakfast was served in a large beautiful dining room with a domed ceiling. Plenty of choice for breakfast. Only complaint was about the temperature of the coffee served, a bit on the cool side of hot. The evening meal was outside, surrounded by greenery with a large awning above. Was a lovely atmosphere. The staff are very attentive and the food was top notch. If you can help it don't get a table by the buffet as people keep kicking your chair as they go by - irritating!! The pool area was peaceful and always had plenty of sunbeds available. The snacks by the pool are more expensive and less choice than the beach cafe so we tended to go there for lunch and then stay on the beach afterwards. Went to Pisa which is about 35 minutes on the bus which you catch on the other side of the road so very convenient. All in all a wonderful stay at this hotel and I thoroughly recommend it

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for your comments and I am very pleased you had a good time during your stay with us. We think our snacks at the pool Bar are more then correct considering the service we give, apologies if you find price expensive. Looking forward to welcome you again Kind regards

"Five star service"

5
14/09/2016

This is the third time we have stayed at this hotel. The hotel is elegant and spotlessly clean, as was our room. This year we felt that the evening meal was of a higher standard from our previous 2 stays. The standard of service is extremely high with friendly staff who cannot do enough for their guests, they really make the hotel a special place to be. we will be back at some time.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest Thank you very much your wonderful review. We were truly touched to receive your comments and are delighted that you enjoyed spending your third time here. Hope to welcome you again in the furure KInd regards

"Exceeded expectation"

5
11/09/2016

My teenage daughter and I had the most lovely few days before she returned to school, and could not have had a better time. The hotel and staff were thoroughly charming and the food and service were of a very high standard. The location was ideal for getting around Viareggio itself, cycling along to the other seaside towns and we even took the train to Florence for the day - all very easy. The local restaurants were amazingly good in terms of quality and at very reasonable prices. I will definitely return and hope that the hotel retains its old world charm in the meantime. Thanks again to everyone who made us feel so welcome from the moment we arrived to the second we departed with some reluctance. We'll be back.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest Thank you for sharing your review of our Grand Hotel Royal It was a pleasure to learn that you had a thoroughly enjoyable experience and I was delighted to read that our team helped to ensure your family had a wonderful stay with us. Rest assured that I will share your feedback with the team who will be delighted to read your compliments and learn that you plan to return soon. In the meantime, we look forward to welcoming you back to the Grand Hotel Royal in the near future. Best Regards

"Grand Hotel indeed "

5
10/09/2016

What a fantastic week we've just had back at our favourite hotel . The hospitality was once again first class from the management to the cleaners everyone is so pleasant & polite making you feel very welcome . This time we had a room on the left side (facing the hotel) which we really liked as it was nice and cool morning & evening . The food at the hotel is excellent from the breakfast buffet to the 3 course waiter service dinner expertly managed by Emanuelle & Daniele you can also have a delightful lunch at the pool bar while being looked after by Andrea & Renato. A nice way to relax in the evening is to have amazing Cocktails out side the front of the hotel made by Head Barman Guiseppe and brought to you by Sasha who is a very pleasant and friendly young man & a credit to the hotel . Already looking forward to our 5th visit in two years time

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for the generous praise, I am so pleased you enjoyed your stay. The staff work very hard, and I am heartened to learn that they look happy in their work. They certainly take a lot of pride in what they do and I will encourage them to read of your gratitude. I hope you will choose to return to The Royal again in two years . Kind regards

"Great Hotel direct at the beach"

4
10/09/2016

The hotel is great. Perfectty located direct at the beach of Viareggio! The staff is nice and the room was also totally ok. The breakfast was also extremly good for an italian restaurant and I also canßt complain about the offered dinner. The Pool of the Hotel is also great, although it was a liittle bit loud because of the near street. I will come back next year by 100%

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, What a delightful read your comments make. Thank you very much for your generous appreciation of your experience. I hope you will choose to return to The Royal again and that we can surpass the high standards we have set ourselves. With renewed thanks. Best Wishes

"Return after 35 years"

5
09/09/2016

We first went to this hotel 35 years ago, we loved it then and we loved it this time around. Not cheap but save the pennies and go there. Not a football shirt in sight. This resort is for well heeled Italians and anybody else with a few quid. The shops are very expensive a pair of Gucci ankle boots 650 Euros and a Rolex Cellini watch 10,000 euros, save hard or win the lottery.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for your feedback. We are delight that you found after 35 years the same lovely Hotel, and we do hope you would return soon. Kind regards

"Excellent hotel - pity about the chairs!"

4
08/09/2016

This is a grand, Belle Epoque hotel, Italinate in style, in an elegant and attractive town much favoured by Italians themselves. The hotel is comfortable with a pleasantly "old-fashioned" feel - ie, it had not been "boutiques". The food is excellent and the staff, particularly those in the restraurant, are helpful (but see below!) and friendly. (We were uograded to a sea view room without requesting it.) The train station is 15 minutes walk away and buses stop outside the front and at the back so that trips to Lucca, Pisa and other places are easy. The beach - beach fees were included in the price - is across the road. However, the chairs in the otherwise pleasant garden near the pool are hard and wooden. This is the one, literally, uncomfortable, item in the hotel. The hotel will also offers its own taxi service to and from Pisa airport, which costs 15 Euros more than an ordinary cab and the staff pretend to know nothing about ordinary cabs. (The bus also runs from the hotel to the airport.)

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thank you for your kind comment and please apologies for inconvenient caused with the wooden chairs in the Garden. To clarify the cost of our Minibus transfer Service we think that a privat transfer with privat driver can be more expensive then the normal cable, but client are free do choose and save 15€. Don't understand and please sorry for that what you mean with "staff don't want to know"! Hope you will return to the Grand and Royal soon! Kind regards

"Third visit"

5
06/09/2016

Superb Art Deco, stylish hotel with services and food to match. Friendly staff, excellent choices of food(including gluten free) for all ages. The restaurant is stunning and deserves a mention. But, The dress code for dinner needs to be enforced, smart casual, no jeans or shorts is a fair requirement to expect, fortunately only few ignorant people seemed to ignore this common sense requirement. The accommodation is very good, the location, opposite the beach is ideal and the large hotel pool is attended by lifeguard. A great holiday hotel within easy reach of Pisa, Lucca and other interesting places. Will visit this hotel again.

"Second visit as great as the first."

5
06/09/2016

This is our second visit to the Grand Hotel and we were welcomed back very warmly by staff. It was lovely to see all the familiar faces were still there and a special mention must be made for Emmanuel and his wonderful resturant staff. Nothing is too much trouble. One of our family has a gluten intolerance and Emmanuel made sure that each meal was adapted so that she could enjoy the menu. The same with our two other children who did not like some of the menu choices. The meals were adapted to their liking. This is the first time we opted for half board and the food was lovely, service was quick and the waiting staff were fantastic. The pool area is wonderful, overseen by Massmo, who goes out of his way to help everyone find the sunbed of their choice and who keeps the pool looking pristine every day. Our rooms were overlooking the sea and the Hotel made sure our rooms were next to each other and, as one of our children has special needs, this was very important. They are a good size and very traditional. As we were at the front of the Hotel and as it is situated in the most central spot, there can be some noise, but its in such an ideal position for the wonderful array of shops this is unavoidable. It was also great to meet up with several friends we made last year, who also return on a regular basis. In the evenings we sat outside in the bar area which has a huge variety of cocktails and which stays open for as long as there are customers. Outside the Hotel gates is a bus stop where you can get buses into nearby resorts. The best of which is Pietrasanta. Well worth a visit for beautiful architecture and interesting exhibitions of artwork. Restaurants here are very good and there is a great square where you can sit at the many bars and watch the world go by. Cannot wait to return next year.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest Thank you for sharing your review of our Grand Hotel Royal It was a pleasure to learn that you had a SECOND thoroughly enjoyable experience and I was delighted to read that our team helped to ensure your family had a wonderful stay with us. Rest assured that I will share your feedback with the team who will be delighted to read your compliments and learn that you plan to return soon. In the meantime, we look forward to welcoming you back to the Grand Hotel Royal in the near future. Kind regards,

"Another Fantastic Holiday"

5
06/09/2016

This is the 6th year we have stayed at the Grand Hotel Royal and yet again all our expectations were not only met but exceeded. The hotel is welcoming from the moment you arrive, the rooms airy and bright with excellent views. The food was even better than last year and every evening was a fine dining experience, lots of choice and even if there was nothing your child likes, they will always amend the dish to suit your requirements. All the staff are helpful and friendly and will do what they can to ensure your stay is comfortable and enjoyable. Thank you for making our holiday fantastic.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, I am very pleased to learn that you enjoyed your 6th stay at The Royal and hope that we can welcome you back to the hotel for your 7th trip to Tuscany and Viareggio . Thank you for your kind words. Best Regards

"semplicemente il migliore"

5
05/09/2016

This is the 2nd time we have been here, and it was just as good if not better than the first time. We came this time with friends, who were just as impressed as we were. Its a lovely stylish Italian hotel, we were half board, the breakfast and evening meal were exceptional, plenty of choice, and for most nights for the evening meal we sat outside, with a lovely ambience. We also used Bagno Annita, we had a free pass from the hotel, for 2 deckchairs and an umbrella, this was also really good, well worth visiting. But what makes it the best is its staff, from the porter to the hotel manager, they are all there to make your holiday enjoyable, the waiters, bar staff, front desk and the cleaners, are all approachable and helpful. We cannot recommend this Hotel highly enough.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Wonderful! I could not agree more with your sentiments about the staff.. I believe them to be truly dedicated to the guests' enjoyment of their stay at The Royal , and in turn they take great pleasure in reading feedback such as yours. Thank you so much for your kind words from all of us. Hope to welcome you again soon Best Wishes

"Old school style"

5
02/09/2016

Lovely three day stay at the Grand Hotel at the end of August with my friend. The hotel gave us an upgrade on check in (although the room was not particularly big so I wonder what we would have received otherwise!) Highlights were definitely breakfast, which was plentiful. Huge array of food, and fresh tea/coffee from the waiters. The pool was very big and always plenty of sun loungers available, and it was nice to have a bar available serving drinks/cocktails/food. The garden was very pretty and nice to have hammocks and budgies! There is a beautiful outdoor seating area for evening dinners which we saw on Sunday night, so booked a table for our final night. However, this was served in the breakfast room on Wednesday, which had a distinct lack of atmosphere and fairly slow service coupled with a very disappointing buffet for 12euros per head (perhaps included for free if you're full board). We realised the desserts from the evening before became the next day's breakfast! Had the dinner been served outside it would have been a far nicer experience but we were in and out within the hour so this was fairly disappointing - would recommend eating out if you're only half board. Overall it was a great hotel - very grand but not stuffy, everything was clean, staff were very helpful and friendly, and if you enjoy a big breakfast it's worth it for that alone!

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thankyou for your kind feedback. Just to clarify the point of the dining room: in summer we always serve a dinner in the garden patio but this it depend on the weather conditions. During your stay we got some shower or some wind during the afternoon and we have to take an important decision to avoid any risk; in side or out side!! Thanks for having judge our hotel great and hope to welcome you once again Best Regards

"Delightful stay"

4
30/08/2016

Stayed for a week and thoroughly enjoyed it. My room was large and had everything you could want (it had fantastic tiles on the floor and traditional shutters which were a highlight), my only small criticism is that the beds are a little hard for my taste. It was spotless both in my room and throughout the hotel. The facilities were good, the pool was nice and the staff working around it were very friendly. The restaurant food was good and the waiters were fantastically friendly. There were gluten free choices and there were good vegetarian choices for the buffet and starter courses but there could be a wider selection in the vegetarian main course. Finally the reception was also very helpful and even provided us with a print out of the train and bus times. Overall this is a very good hotel and i would urge others to stay there.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, It is very satisfying to read such a positive review from a guest and yes, we hope you will return up! Thank you for taking the time to share your experience at The Grand and Royal Best Wishes

"Perfect..... Almost......."

5
30/08/2016

Our fourth trip to Viareggio and we drive from England, a great car park for the cars which is secure and enough space. Every other year we have stayed at the Principi, however i feel that it has gone down hill and far to expensive. Tried the Grand hotel and had a sea view balcony view. The bedroom was hard to fault, the bathroom was small but ok... the shower door was broken and hanging and im sure they knew about this, and it doesnt really bother me so i just left it. Breakfast amazing, wide choice and friendly staff. Hotel clean and everyone polite. I only had a pizza and a chicken shnitzl at the pool bar, which i would say needs a bit of an overhaul as i think its just frozen and re heated, but ok to fill your stomach, and not so important. Overall yes i will 100% stay here over any other place in Viareggio, loved it and will definitely return.... especially for the pancake machine in the Breakfast area!!

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, We are very pleased that you enjoyed your stay at our hotel We would like to thank you for your comments Hope to welcome you soon at the Grand Best Wishes

"Grand Hotel"

5
30/08/2016

It is an oldschool grand hotel, spacious rooms (our room 325 is approx 30sqm), very nice staff, like you are in 1925. The location is perfect, just by the sea. Breakfast is also reminds the great old time of elegant ladies and gents in early 20th century. The pool is nice and deep, you can do serious swimming :)

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, It is very kind of you to follow up with thanks ! I am delighted that you enjoyed your stay. Best regards,

"Excellent hotel makes an ideal base for seeing Tuscany"

4
23/08/2016

This is the seventh time we have stayed at this hotel which gives you an idea what we think of it. The staff are attentive, the food superb; there is a good size swimming pool which is not over-crowded - I was able to do my daily 10 lengths without difficulty. The airconditioning was good and kept the temperature down. The location is ideal for touring around either by bus or train and the beach is a two-minute walk away. I would like them to improve their internet connection which was quite slow, but this is being a bit picky and of course not everyone wants to access the web. Overall I would come back to this hotel again next year (we probably will!). We met two couples who have been coming back for over 10 years. Certainly recommended

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, It is very satisfying to read such a positive review from a guest and yes, we hope you will return up! Thank you for taking the time to share your experience at The Grand and Royal Just to inform you and other customer that we have a lot of guest coming back from 40 year!! Very loyal! Kind regrads

"Colonial style with a touch of class"

5
23/08/2016

The hotel still retains a touch of class and grandeur to the public areas. The high ceilings in the corridors and rooms keep the rooms cool despite the warm temperatures outside. The Royal dominates promenade of Viareggio amongst other impressive period hotels. There is a decent size pool and ample sunbeds. The breakfast agave a wide ranging choice of good quality food, to which you serve yourself. Staff were pleasant and helpful, with a good command of English.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for your comments and I am very pleased you had a good time during your stay with us. I hope you will visit again. Best regards

"Hard to fault, although a different experience than most mainstream hotels."

4
21/08/2016

Beautiful old fashioned hotel, with excellent service and good standard of cleaniness. Friendly staff, although the management are very focuused on the commercial aspects, and whilst booking direct is normally the best way to get a good price in this case its well worth having a good look on line as prices do vary. We were a bit disappointed to have paid full whack booking direct, when other guests and recived the same deal but a lot less cash. We however did enjoy all the facilties, especially the pool, less so the Beach, the "rules" are rigourously enforced, you get an umbrella and deckchair, Not a lounger and only in a specific area... It was an uncomfortable experience to be escorted off the beach as I had laid down on the wrong type of seat, and wrong area!! I have to agree with other guests that I found to be very off putting about this hotel is that although check out is 11am and you can still stay and use the pool, there are no showering facilities. I must admit I have never come across this issue in any hotel of this standard anywhere. Be it Italy or any other country. It would enhance the guest experience, but maybe not generate any revenue if there was a modest area for guests to wash and change. Overall, we had a lovely time and we would consider coming back but only if we were able to get a better deal in the price, and if we could shower and change before leaving on a late flight. Dont be put off by this review, the hotel is wonderful in a genteel way, and has a good location with super staff .

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thank you for your kind feedback!. We have explain to you in a different way (by email) why the different rate so i suppose any other comment is useless! Hope you will come again and write us for any quires you may have Best Wishes

"Perfect"

5
19/08/2016

This is a beautiful hotel, clean and well looked after, with a feel from a bygone age when quality and style were still in vogue for hotels. Check-in was friendly, efficient and welcoming. The room we had took in a view of the see and the stylish Art Deco promenade of Viarreggio and was spacious, clean and well looked after, as was the bathroom. Breakfast was taken in a spectacular dining room with something for everyone's taste, right down to the automatic pancake making machine. The pool area was well looked after with a permanently manned bar area for drinks and lunch. Viarregio is a lovely stylish little town, nice restaurants, bars and shops but not too noisy, just right, and the hotel is situated just across the road from the promenade and beach. Guiseppe in the bar has an immense amount of knowledge and good humour, just asking what type of drink we liked then coming up with our signature cocktail which became our Guiseppe Special it was so good. We noticed that many of the guests were repeat customer, and it is obvious why, we would definitely return some day.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Describing your stay as "perfect" is as good as it gets, and I cannot thank you enough for sharing your experience with us. I am very grateful to you for taking the time to single out those (Giuseppe) who particularly shone out for you, and your comments have been passed to him. Thank you - I hope we will see you again soon. Kind regards

"Italian old world charm."

4
17/08/2016

If you look at the outside you can work out the inside. Well kept and well presented with friendly, courteous staff. Our room was large and airy with a well appointed bathroom. Maybe those used to more modern hotels would find the hotel lacking in some respects, but we loved it.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, I am very pleased to learn that you enjoyed your stay at The Royal and hope that we can welcome you back to the hotel on another trip to Tuscany and Viareggio . Thank you for your kind words. Best Wishes

"Old school elegance"

5
08/08/2016

Lovely old school hotel with great service throughout. Spotlessly clean, spacious and charming. It overlooks the sea but also has its own good size pool if you don't want to be bothered with all that sand and prefer a pool side bar!.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for your comments and I am very pleased you had a good time during your stay with us. I hope you will visit again. Best Regards

"Loved every minute"

5
06/08/2016

We arrived late Saturday evening and were given a warm welcome and an upgraded room. Throughout the week the staff were friendly and attentive. The maid made the room look brand new on a daily basis and the waiters always greet you with a smile. Each day you can discuss the evening menu and make adaptations if needed (one person in our group is vegetarian). Without doubt i will go back and i would highly recommend the hotel and Viareggio.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, It is always delightful to read that a guest intends to give us their seal of approval by wanting to stay again. Thank you, it is much appreciated and I hope that you will do just that. Best Wishes

"good that could be great"

4
03/08/2016

this hotel has such beautiful location and building .. its pretty old but has a charming feeling about it .. i love the old reception with the wooden boxes and the vintage feel all around .. has a great garden and pool area with hammock and relaxing chairs. my view was that the hotel does look vintage which is a good theme but its kinda done weirdly or lazily done it looked dirty and old like bad old .. breakfast area was great with piano playing was amazing the food varaity is good but most things had meat in it which could be hard for vegetarians or people who simply dont want meat in their meal to enjoy the buffet .. all in all was a different experiance we loved it and would love to see it renovated with a more clean vintage/modern look

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, thank you for taking time to rewiew our hotel on Tripadvisor. We are delight that the hotel was your liking in some part and please apologies if wasn't in other part. For sure you will not see the hotel renovated in a modern look!!! The hotel is an historic buiding first 900!!This is its charm! Hope to welcome you once again Best Wishes

"Great base to see Tuscany"

5
03/08/2016

A beautifully presented hotel, staff from reception to pool exceptional,good sized bedrooms with all facilities.Well presented gardens and terraces,large pool with friendly staff.Good comfortable and relaxed stay. All areas of the hotel were kept to a high standard. Good selection of cafes and bars close by,good rail links so you can visit Tuscany at your leasure.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to review your stay at The Royal. It was a pleasure to read that you enjoyed your stay so thoroughly and I am delighted you chose to spend your time with us. I will pass on your kind words of appreciation to the team and do hope we will have the opportunity to welcome you again soon. Best Wishes

"Wonderful week"

5
03/08/2016

My husband & I recently spent a week here, (our first holiday without children), and had a truly wonderful stay. The hotel is grand in style, but it's charm lies with it's welcoming staff, and excellent, and understated, service. This is a hotel where guests return year on year, and I can see why. Long standing staff members have become familiar faces to their regular customers, and greet them with genuine warmth. It was lovely to see Italian grandparents bringing their grandchildren, probably returning to the hotel where they have spent many holidays over the preceding years. It has a very comfortable feel, welcoming all ages and family groups, or couples, and visitors from across the world. The room was spacious and beautifully cool, which was much appreciated after hot & lengthy sightseeing trips, and the pool area was just perfect for relaxing. We loved the option of sun or shade here, and the pretty garden area, which added to the tranquil feel. The location is perfect - indeed, the hotel is a landmark building on the promenade - so easy to stroll out and explore the beach bars & shops just a few steps away. A big bonus for us was the accessibility of the train station. A 20 minute, level, walk, away from the hotel, allowing quick travel to numerous locations. We visited Pisa, Florence and Lucca, and found the trains frequent, clean & cheaper than the UK (despite the poor exchange rate!). Lucca was probably our favourite, being a shorter, more manageable, trip than Florence, and less well known than Pisa. Plenty of pretty trattorias in the Piazza, and good shops for a range of local produce. Our package (booked with Jet2), was Half Board, so we were able to take advantage of the extensive buffet breakfast, and the excellent evening meal. All dishes were consistently good, but the fish choices were exceptional. Overall, a fabulous week away, and a great place to stay.

Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
Dear Guest, Thank you for posting a review of The Royal on Tripadvisor. I am delighted that you had an enjoyable stay and that the Team made you feel welcome. We are very proud of the standard of service our team provide at the Royal, ensuring every guest who visits has the most wonderful all round and special experience. We look forward to welcoming you back in the not so distant future. Best Wishes

"Back again. Simply the best."

5
01/08/2016

Loving the Grand is all about loving life, having stayed here a number of times it was pleasure to return and be welcomed with the same attentive and dedicated staff. Spending most of the day at Bango Annita then have a long cool drink "Campari Soda" on our balcony, watch over the Passeggiata it doesn't get much better. Dining outside in the cool shade of the Grand was as always just perfect. Great weather great food great company. Thank you again.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, Premier Collection, responded to this review
Dear Guest, Thank you for your comments and I am very pleased you had another good time during your stay with us. I hope you will visit again and again and again!!! Best Wishes

"Great family holiday"

5
01/08/2016

I had read some of the earlier reviews of this hotel before visiting it with my family, but approached it with an open mind. I was pleasantly surprised. I've stayed at a few highly-rated, and very nice, country house hotels in the UK. They're usually older properties, not all the rooms are the same, they're a bit quirky. But the food and service are usually excellent. The Grand Hotel Royal is a bit like this, only on the Tuscan coast (i.e. with decent weather). We had two rooms, both with air conditioning, and both a bit different to one another. We didn't pay for a sea view and didn't get one, which was not a major issue to me. My only complaint about our rooms was that the beds were rather hard. We stayed on a half-board basis and found both breakfast and dinner to be very good, with a good choice of options for both. Breakfast was a buffet arrangement. During our 7-night stay, dinner was a carvery on one night and off-menu for the other 6. We found the large pool area to be very pleasant and also the hotel bar, particularly sitting outside. Without exception the hotel staff were polite, helpful and efficient. On arrival we were given tickets for free access to a private beach on the opposite side of the road (including deckchairs and umbrellas, but not sun-beds, which we decided we didn't need anyway). Overall I would rate this hotel highly. Don't expect a modern, city-centre hotel. It is something a bit different to that, but we loved it and would definitely stay again.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, Premier Collection, responded to this review
Dear Guest, It is very kind of you to follow up with thanks !! I am delighted that you enjoyed your stay. Please accept my apologies for any inconvenience caused, particularly for the hard bed, they are all new! Hope to welcome you once again Best regards

"Disappointing, but, clean & comfortable"

2
29/07/2016

This is a difficult review because overall this is a disappointing hotel stay. There is no way this is a four star hotel. It is best a motel. The bar closes early ( before it's advertised time). There is no room service after this. The internet is slower than a dial up modem. There is no tea / coffee in the rooms. So. It's not worthy of four star - and annoyingly the extra tourist charge associated with it being rated four star. It is however clean and comfortable. The rooms are big. The shower is fantastic - literally chisels the sweat and grime off you. So. I suppose it depends on what you want and expect. I expected more but I got the basics at a price.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, Premier Collection, responded to this review
Dear Guest Thank you for your disappointed feedback. However, we would like to clarify if it was, in fact, the Grand Hotel Royal at which you stayed? You stated that the bar closes early. It actually closes at 1am if not later and tea/coffee making facilities are available in every room. The hotel does, of course, have free wifi but, as with any connection, can sometimes run slightly slower. We are surprised but apologise if this caused you any inconvenience. The tourist tax to which you refer is not a charge from the hotel. This is a mandatory government charge. As you stated finally, it does depend on what you want and expect from a hotel - for guests looking for a historic, Italian establishment with excellent service and high standards, the Grand Hotel Royal is the perfect holiday venue. Looking forward to welcome you once again in future Best Regards

"Holiday"

4
26/07/2016

Hotel is old world and has lots of charm. The ground floor areas, bar, reading room, restaurant/breakfast room are excellent and the staff are friendly and efficient. In the summer months the hotel uses covered outdoor garden area for evening dinner which is also very nice. The food in the hotel is excellent and not expensive. The bar prices are very reasonable. The only negative with the hotel is the bedroom quality and decor. We paid extra for sea view room had to seek a change of room as the first room offered was rather small and in need of decorating, the bathroom was extremely small. The rooms do not represent the overall quality of the hotel which is rated as 4 Star. Room cleanliness and daily house keeping was very good. You have to pay for car parking within hotel grounds(€15 per day). A road divides the hotel from the beach and you must pay extra for sun beds and brolly at private areas of beach. Hotel has a special rate of €20 per day for 2 sun chairs and a sun brolly. Local restaurants are good but a little on the expensive side and wine tends to be overpriced. Lots of nice shops along the sea front.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, Premier Collection, responded to this review
Dear Guest, Thank you for the thorough review of our service and facilities and I am delighted that we performed so well. I am somewhat perplexed at your comments regarding the room size and decorating but hope you will come again. Best Wishes

"Leisure"

5
23/07/2016

Stayed here many times over the years, still as good as ever. Location brilliant, lots of places to visit within easy reach. Staff friendly as always and good to see many of the same faces,especially the lifeguard! Service good, rooms very bright, spacious and clean. Breakfast plentiful and lots of choice. Will definitely be back again.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, Premier Collection, responded to this review
Dear Guest, It is always delightful to read that a guest intends to give us their seal of approval by wanting to stay again. Thank you, it is much appreciated and I hope that you will do just that. Best Wishes

"Nice"

4
23/07/2016

We stayed at this hotel for 6 nights. Our room was on the first floor, sea facing and of a good size. The aircon was nice and quiet and there was good wardrobe space. The bed was super hard but after a couple of nights, you'd get used to it. The bathroom was also of a good size with all the amenities you would need. There is a safe and a minibar (which can be used to store your own drinks/fruit in). The hotel is in a very central place on the beach promenade(with a great Gelateria and sandwich place right opposite) and the building is beautiful. It has lovely gardens and a very nice and large pool, with plenty of sunbeds and umbrellas. Pool towels are provided by the maid in the room and changed daily. There is also a ping pong table and a fusball table by the pool. There is free wifi but the signal is very weak. Even though our room was almost right above the lobby, we often didn't have signal. Breakfast was the best we've had in Italy. Lots of choices with a pancake machine and lots of fresh fruit. However, the service at breakfast is very poor. Although there is no lack of waiters, it takes forever to get served and nothing ever gets cleared off your table until you leave. We also had dinner once at the hotel and were really not impressed. Had salad for lunch a couple of times and the portions are very small. More the size of a side salad. The front desk staff though are lovely. All very nice and helpful. If you have a car, you can park it on the hotel grounds for 15euros per day but is costs less to park on the road. The hotel also has bicycles for hire. These cost 3euros for 1 hour and 8euros for the day. If you can't get hold of any bikes, just behind the hotel, there is a wooded area with lots of rides for small children, where there are also plenty of places that rent out bikes at the same sort of prices. I would really recommend getting a bike even for just a day as there are good cycle lanes in Viareggio and the surrounding area. The only thing that I found to be very off putting about this hotel is that although check out is 11am and you can still stay and use the pool, there are no showering facilities. I must admit I have never come across this issue in any hotel of this standard anywhere. Be it Italy or any other country. Overall, we had a lovely time and we would come back but only if something is sorted out so that one can shower and change before leaving on a late flight.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, Premier Collection, responded to this review
Dear Guest Thank you for taking the time to post your review of The Grand and Royal on Tripadvisor. We are pleased you had an enjoyable holiday. Please accept my apologies for any inconvenience caused, particularly for not having showering facilities in case of late ceck-out. We suggest guest to ask for a late ceck-out (with supplement charge ) at the arrival! Hope to welcome you once again Best Wishes

"Our 20th year"

5
19/07/2016

2016 was our 20th year staing in this lovely hotel. On our second evening my huband developed acute stomach pains and asked for a Doctor. The Doctor was escorted up to the room by Francesco from the reception desk. Francesco translated all the Doctor said. An ambulance was called and in no time 5 medics arrived, my husbfand was put on a drip, they continued with their checks, all the time Francesco was translating information to me and back to the medics. My husband was taken to Triage at Pietrasanta Hospital, and later was diagnosed with having Gall stones. Communication was difficult as I can shop in any language but medical translation is a problem. When I got back to the hotel at 1.30am. in the room were sandwiches and a bowl of fresh fruit. Very thoughtful. The next morning Mariarosaria (Assistand Manager) telephoned the hospital to find out how my husband was and again at lunch time after the Doctors had done their rounds. My husband had to have surgery urgently. Mariarosaria took me to hospital and translated to the Doctors and the hospital Administrator. An operation was planned for later that day. The administrator telephoned Mariarosaria later that day to say the opperation was successful and all was well. During the next few mornings Mariarosaria telelphoned the hospital for updates. The hotel bus was made available for me to bring my husband back to the hotel when discharged. The staff at the hotel were amazing. Aliona on reception arranged taxis for me. Francesco translating and so understanding of the need for the corrrect translation to the Doctor and Medics. Mariarosaria taking me to hospital and helping my husband and I understand the operation procedure, talking to the Doctors and hospital administrator, and phoning for updates every day. Every day Marino Petruni (Director Generalle) asked my if I was Ok. and getting an update on my husband's progress. Emanuel and Danielle (Dining room) were so warm yet professional always making me feel welcome in the dining room. What a wonderful Hotel to recover from surgery/illness. The food is excellent, there is always something on the menue for those convalescing. As a lone female for a week I felt very relaxed and cared for. I walked in the park and into the centre of town. I had taxis to take me to and from hospital for visiting, sometimes I took the bus. (buses run on time in Italy) Everyone in the Hotel went above and beyond the call of duty. Its my best kept secret ?

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, Premier Collection, responded to this review
Dear Guest Thank you so much for your kind review. We hope that your husband has recovered back to full health now. It was unfortunate that this incident happened whilst on holiday, after visiting the Grand Hotel Royal for 20 years, but we are pleased to have been able to assist you in every way possible. Customer care is our priority, especially in moments of need such as yours. We very much look forward to welcoming you back in the future for a more relaxing stay! Best regards

"Wonderful hotel"

5
17/07/2016

We stayed at this hotel for three nights from 7th to 10th July, it was the last leg of our tour of Tuscany. We had visited previously about 10 years ago and loved our stay, this time was even better. The hotel is in an excellent position right on the promenade in this fantastic resort. The facilities at the hotel are excellent, from the pool and gardens, rooms and restaurant. We stayed on a half board basis and found the food to be excellent quality and the wines good value ranging from around €18 to €29. There is also a bar at the pool serving light lunches. The room we had was huge and had a front sea view balcony plus a side balcony. The staff here are friendly and a special mention must go to Sasha and Guiseppe in the bar as they work so hard and provide great cocktails and snacks. Parking is available for €15 per day which is useful for those with cars.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, Premier Collection, responded to this review
Dear Guest, It is very genuine of you to remember the names of the individual staff members who helped you to retain such warm thoughts of your stay at the Grand Hotel Royal . I completely understand why you might have singled out these particular members of staff, as they are all integral components contributing to what I believe is a highly efficient team effort. I will ensure that they are all aware that you have recognised them in this way, and I have no doubt they will do their utmost to look after you on your next visit. Enormous thanks for your kind words. Best Wishes

"The best week of our year"

5
12/07/2016

This hotel represents for us the best week of our year and our seventh visit in 2016 certainly didn't let us down. This hotel is set in a beautiful historic building and maintains a fabulous balance of discrete elegance and stylish comfort. Bedrooms are high ceilinged and simply furnished with original floor tiles, balconies overlook the road, the beach and the sea beyond. Dinner is served on the large terrace in the lush green gardens behind the hotel with attentive waiter service and a wide choice of reasonably priced Italian wines. The immaculate beach opposite offers a perfect way to spend the day, or alternatively the pool in the gardens of the hotel offers a cool respite from the day. The whole hotel feels like one happy family as we recognise many staff from previous visits. I am torn between telling everyone about this hotel and telling no one to keep it our secret!

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, wow, wow,wow!!!!! Thank you for your kind words, which make for great reading. I hope you will continue to choose The Royal (in secret) as your home away from home, and please do make yourself known to the Front of House team who will go out of their way to look after you when you are travelling to Viareggio and of course the Royal again. See you soon again Best Wishes

"A Nice hotel but in need of some attention"

3
12/07/2016

This is a very charming hotel, which is well located. It is classified as a four star hotel because of its amenities but not for the quality of the hotel which is in need of attention. Our room was sea view facing. Because the windows and shutters did not close properly due to the lack of maintenance the room proved to be very noisy. Our room was also very small and I think was one of the smallest in the hotel. If you are considering visiting this hotel you should check the type of room that you are being allocated. Breakfast is served in a beautiful dinning room with comfortable chairs, dinner is based in an outside area with uncomfortable wrought iron chairs without any cushions. The food is variable in quality from mediocre to very good. No tissues in the room are provided unless requested. In all other four star hotels we have stayed in the towels are changed twice a day. At this hotel they were only changed once. I would not choose to return to this hotel but there were many guests that had been visiting for several years or more so it clearly has appeal to lots of people.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, Thank you for your review. We are sorry to hear that you were not entirely satisfied during your stay. We apologise for any inconvenience caused and would like to confirm that we do have a number of loyal guests who have continued to return for many years. Following your various comments, we would like to clarify a couple of points that you made in your review. There are various room types throughout the hotel and, as most people appreciate, this hotel is a historic building and is maintained to the highest standard. It would seem rather inappropriate if all windows and shutters were fitted with brand new modern replacements. You claimed that the bedroom was too small but you did, in fact, receive the exact room choice that you selected. Larger rooms are available, with or without sea view and/or balcony and we would like to point out that guests should carefully consider their requirements at the time of booking. Paying particular attention to the environment and sustainability, towels are changed once a day but can be changed once more upon request. Thank you once again for your feedback. Kind regards

"Hospitality affection Help & Care"

5
11/07/2016

Once again we are in Viareggio at the Hotel Grand Royal . Where else is their to go. It has all we need . Welcomed as usually by wonderful staff . In our usually room we have had for the Past 20 years. This year they have taken out the old style bath and fitted a new shower room which is exelent. Although In truth I did only get to use it one night, befor being rushed of to Hospital at Pietrasanta for an Emergency operation for gallstone infection. And spent a (pleasing! )5days there . The hotel was wonderful they looked after my wife, they even alowed one of the staff to come along and act as an interpreter when discussing my operation ,and giving me my options!. Immediate surgery ,or fly home now and have it done in England. Well surgery won out . Everyone at the hotel from manager to cleaner could not do enough to look after my wife .all acted with kindness and support, even sent transport to collect me from hospital on my discharge.to then spend the rest of my hols convalescing by the pool. Concern and care of the hotel staff was touching and heart felt and my thanks to every one at the hotel . 5 stars are not enough TripAdvisor to be sure. P's on a lighter note, I'ts a good thing I voted in and had my EHIC card. staying in Europe migh have been a better option.??

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest Thank you for your kind review. We are pleased to hear that you have recovered well. Customer care is always our priority, ensuring that our guests are safe and enjoying their stay with us. You have kindly made it clear to other clients that we try our utmost to look after guests and their wellbeing as it was otherwise suggested in a review not long ago. Iam sure you will come back to the Grand Hotel Royal in the future and for this reason i just said "see you soon"!! Best Wishes.

"The Good The Bad and The Ugly"

5
10/07/2016

We returned from this beautiful old hotel yesterday after a weeks stay. We booked half board in a classic room through Citalia. The architecture of the building as you first see it from outside is breathtaking. The interior is old fashioned but in keeping with the period. Breakfast is excellent and served in beautiful surroundings, dinner was served on the terrace and most of the time was good, although on one evening I chose a Chef's recommendation' of a beef stew and was unable to eat it as the meat was so tough. The pool area is pleasant although We found the noise from the road disturbing. The beach was our choice and was excellent and literally across the road. Our only complaint is the room. We booked a Classic room which is described as on the 1st & 2nd floors at the back without a view. We obviously interpreted the 'without a view' description totally wrong. The room was small and when We opened the curtains and first set of shutters, which I might add was difficult as the curtains are on top of them which made it nearly impossible to open them you then opened the French doors to,then slide open the exterior shutters and we were horrified all we could see was a flat roof with air conditioning units and the opposite wall of hotel (photos attached) I can't believe that all classic rooms have such a terrible view and I booked this last November. We did manage to get the interior shutters past the curtains or we would have had to spend the week in a room without any natural daylight. I did ask to be moved but was told the hotel was full and this was a classic room. I didn't feel like any assistance was going to be offered so we stayed where we were. On the whole we loved the whole experience of Viareggio and the hotel but if thinking of booking I strongly advise avoiding the classic room. Finally our shining star of the week was the young waiter in the bar Sasha he was always pleasant, helpful, efficient and a credit to the hotel.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest We would like to apologise for any inconvenience caused during your stay but would like to thank you for your feedback and kind review, with full vote! We do hope you enjoy a better experience with the room view on your next visit and look forward to welcoming you again at the Grand Hotel Royal. Best regards, Sacha give his love !

"Superb hotel!"

5
10/07/2016

We booked this hotel because it had gardens and a pool, but it offered so much more. This hotel is like something out of a bygone era, opulent and grand. Our room was huge, spotlessly clean with gorgeous views. Excellent choice at breakfast with the options of freshly cooked eggs...... But the best is the stunning gardens with hammocks and the pool and pool bar...... Highly recommend this place, without doubt the best hotel in Viareggio

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, What a fantastic feedback. We very much look forward to welcoming you back to The Royal again and hope that we can repeat the same performance. Thank you very much for sharing your experience. Best Wishes

"Great hotel"

4
08/07/2016

The hotel is directly across from the promenade and beach, it's a very grand looking hotel inside and out , although it would have been at its best about 50years ago , the breakfast room gets a little crowded most days but the food is acceptable . The evening meals were very good and varied and served by very pleasant staff .The average age of the guest's would be pension age (being one myself) .The free use of the deckchairs and umbrellas on the beach was a bonus .would go back again

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest Thank you for sharing your review of our Grand Hotel Royal It was a pleasure to learn that you had a thoroughly enjoyable experience and I was delighted to read that our team helped to ensure you a wonderful stay with us. Your comment "food accetable at breakfast" disappoints us but you said finally you will come again soo hope you just do that! Best Wishes

"Meriggiare perhaps or is it a case of Abbiocco"

5
08/07/2016

This is a fine old hotel right on the sea front with the long luxurious promenade lined with restaurants, gelateria's (ice cream) and boutiques just a stones throw away. The sandy beach is also right on the hotels doorstep. We stayed for a fortnight (love the fact American's aren't familiar with that word) and we can honestly say we have nothing to complain about at all. Breakfast and evening dinner were very very good, Giuseppe the Bar Manager mixes a fine Aperol Spritz and Mojito. All the staff were extremely friendly from the receptionists, waiters and maids to the lifeguard around the pool. The pool is like what you would see at your local, rectangular and long, so ideal for doing lengths etc. It's even not that cold but perhaps thats the time of the year. Never had trouble getting sun beds or parasols at any time even if we went out early and got back at lunchtime or late afternoon. There is a pool bar serving drinks, lunch, ice cream etc and even a table tennis table and table football. Rooms were spacious but be aware that they aren't very modern (fits in with the hotel demeanour) although the bathrooms would appear to have been updated in the last few years. The shower was very powerful and we were never short of hot water. We had room 230 and had a small balcony with a sea view. Lots of TV channels and tea and coffee making facilities as well. Maid service with fresh towels if required was daily. Now just so that everyone knows what to expect the majority of the guests here were British, there were a few Italians, German's, Dutch and even a family or two from the USA. in our first week I would say that the clientele were more the "Saga" set but the average age range definitely lowered in week two when a few more younger couples arrived so don't discount this hotel as just for "oldies". Other things to point out are: 1) You are not allowed to wear shorts (even tailored) to dinner (has to be long trousers for men) despite the fact that some people came to dinner in jeans and a scruffy T Shirt! 2) There is a main road separating the hotel from the promenade so there is some traffic noise (the Italian's do like to honk their horns) both at night and when sitting around the pool. 3) As with the majority of places we have visited in Italy don't take too much credence from the local transport timetables as often you will stand and wait for sometime only to be confronted with some local saying "It finished!". That rule should especially be observed on a Sunday! 4) Wi-fi is free but we found it to be at it's best around the pool and in the lounge areas rather than inside the rooms. All in all though this is a very nice hotel in a great location and yes ok the main carpet could do with being replaced but don't let that put you off. Go to Lucca (40 mins on the bus) and Forte Dei Marmi (30 mins) where they have a large market on a Wednesday. Pisa is also not too far away. Bus stops are at both the front and back of the hotel. Florence is about 90mins on the train (station is a good 20 min walk from the hotel mind). If the sun shines on you and it did on us (last 2 weeks in June) then you seriously can't go wrong.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, I am very pleased to learn that you enjoyed your stay at The Royal and hope that we can welcome you back to the hotel on another trip to Tuscany and Viareggio . Thank you for your kind words. Best Wishes. P.s Rewiew title is very funny!!

"Rooms need a refresh"

3
07/07/2016

Outside is really impressive, old style liberty hotel just in front of the sea and perfectly located ont the walk. The staff is friendly and the common spaces put you directly in the "belle epoque". The negative point is the room: I stayed in an economy one but we payed more than 100€: the room is clean but the furniture is '80s style (especially the bathroom), the room itself was small and you can clearly hear the noise coming from the corridor. I think it's time to refresh them.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, Thank you for the thorough review of our service and facilities and I am delighted that we performed so well. I am somewhat perplexed at your negative comments regarding the room you booked. It is very well speicified that the economy room are smaller and with a small bath,also is at less price than a Classic room. Apologies for inconvenient caused, however we do hope you will come again. Best Wishes

"Beautiful hotel, luxurious!"

5
07/07/2016

Stayed here for 5 nights during our honeymoon. It was fabulous. Friendly staff, spacious beautiful rooms with high ceiling. Champagne on arrival in our room. Free upgrade to sea view. Impeccably clean and great attention to detail throughout. Lovely pool area (but is noisy from roads directly behind and adjacent to the hotel). It isn't cheap but you get what you are paying for. Breakfast is excellent and the staff cannot do enough for you. Charged for rental of hotel bicycles which at the price we were paying we feel could have been free and are in most of the hotels we stayed in. It is located directly across from beach, shops restaurants etc.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, I am genuinely thrilled that we scored so high with you! Thank you for the superlative comments which are much appreciated and always passed on to the hard working staff. Hospitality really is a team effort and the various departments at The Royal work over and above the call of duty to ensure each guest interraction is a special one. I hope you will return on another occasion. Best Wishes

"Holiday"

5
07/07/2016

Just back from 7 nights at this hotel. This is a lovely hotel and the all the staff are very helpful,my wife was looked after with her food as she is gluten free,we went half board and the food was excellent, breakfast was buffet and plenty to choose from.We will go back to this hotel in the future.thanks to all staff for making it an enjoyable holiday.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, Thank you for sharing the obvious pleasure you enjoyed with your stay, and it goes without saying that I hope to see you at The Royal on another occasion. Best wishes

"Ideal location"

4
06/07/2016

Travelled with Citalia arriving at Pisa airport from Bristol. On arrival we were impressed with the private transfer, We arrived at the hotel at 10.30pm and were pleasantly surprised to find the management had laid on a cold buffet which was very welcome. The hotel is grand and the staff are friendly and obliging. There is a good choice for breakfast Likewise you have a three course evening meal which has 4 choices for each course. In addition as is common in Italian hotels you have a self service appertizer consisting of salads, disappointed at the lack of cheeses or cold meats on offer which I have experienced elsewhere. Generally the food was good. The bus stop at the front of hotel operates a service to Pisa for 3 euros which runs hourly tickets are purchased from the Tobacconist nearby. Hotel guests have access to a private beach opposite which also has changing facilities, showers and toilets and guests are entitled to two deck chairs and umbrella free of charge. The private beach also has a good restaurant/bar attached which is very reasonable. The hotel has an excellent swimming pool with plenty of sun loungers and a beach bar. We thoroughly enjoyed our stay at this hotel and would recommend it.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, Thank you for your comments and I am very pleased you had a good time during your stay with us. I hope you will visit again. Kind regards

"lovely old style hotel"

5
06/07/2016

staff very polite and friendly from reception to the cleaners hotel spotless clean meals good only problem we had was water temp in shower it took us nearly all week to get it right overall great stay

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, Thank you for the thorough review of our service and facilities and I am delighted that we performed so well. Best Wishes

"Old world Italian charm"

4
01/07/2016

I would recommend this hotel for the following reasons. Only 30 minutes from Pisa airport: we booked a return transfer from bravo driver.com for 120 euros but you can also get public bus that runs every hour and stops right outside hotel. Hotel oozes old world Italian charm As soon as you walk into the spacious lobby and the service from staff is excellent. We had side sea view room which was spacious and lovely with small balcony and table and chairs. Tea coffee making facilities in room as is complimentary safe. Large pool with loads of available sun beds and shaded areas if you prefer. Also gardens with hammocks in. Across road is main promenade with loads of bars and shops and also private beach with 2 free deckchairs and sunshades. Hire bikes from hotel and ride to port along promenade. Also lovely large gardens behind hotel to walk in and hire bikes etc. Half board option is good with waiter service and different menu every night and music provided by lady playing piano. Get English newspapers in tabac shop opposite hotel. We visited Pisa to see leaning tower which was excellent. Only 2 minor gripes. The breakfast was fine but no fresh orange juice , just juice made from concentrate. Also the beds were quite hard. Don't let these put you off going because overall the hotel is lovely. Thoroughly relaxing holiday.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest , Thank you very much for your kind review. It is a great pleasure to know that your holiday met your expectations and you would reccommend our hotel. Please accept our apologies if the Orange juice was not your liking we will improve this kind of service at breakfast soon. Hope to welcome you once again in the future Kind regards

"Wonderful hotel"

5
29/06/2016

Just returned from an amazing weeks holiday at this wonderful hotel , where nothing was to much trouble for the staff. We stayed in room 211 , which had antique furniture, a small balcony with a side sea view, although the bathroom was tiny , the gap between the toilet and wall was only 6 inches , you had to negotiate around this to get to the shower! However this did not cause us any problems , as the situation of this hotel is just across the road from the private beach which the hotel uses, and was ideal for relaxing on. We also caught local buses from just outside the hotel , to Pisa and Lucca, fares were only 3 euros each ,one way. We also hired bikes from the hotel , rode to the harbour , through the pine forest and along the coastal bike path for some miles, good exercise as the food was so good and varied, breakfast was served in the dining room with its wonderful glass domed ceiling , evening meals were eaten outside in the garden .All in all a relaxing break , would recommend this hotel

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, Thank you for your feedback which certainly helps us to monitor and improve our service. I was pleased to read how much you enjoy staying at our hotel and that the service provided by the team. Yes your bathroom was tiny, apologies for inconvenient caused. We look forward to welcoming you back on your next visit. Kind regards

"Wonderful and memorable Wedding !"

5
28/06/2016

Following our decision to get married in Tuscany, we visited several locations and in the end we decided for the Grand hotel Royal in Viareggio, one of the most renown holiday resorts in Italy. The Royal is more than a beautiful hotel, it is a landmark with its magnificent building full of history and class , and moreover it is well located in front of the beach and the Promenade of Viareggio. The Service was excellent: when we enquired for the wedding, the staff and mgmt. were very helpful, very keen to welcome our demands and at same-time pro-active in offering good inputs for making a special event even more special.The preparation of the event happened very smoothly and the result was excellent making our day unique. Our guests were coming from abroad too, and they had the opportunity to stay at the hotel booking rooms at good rates, and full enjoying the services the hotel can offer (a great oasis of relax is provided by the swimming pool and gardens). We were very pleased with the feedback received by our guests , they were very impressed by the venue, their experience was really Grand (not comparable with the villas or other venues we were offered to visit in the selection process). It is worth mentioning that the prime location of the hotel was ideal to our friends &family as they could also spend some good time at beach, and/ or visiting the surroundings. In few words: an unique landmark venue, excellent client service, and food; prime location, all this contributed to make our day more special and successful! If we consider the costs, an amazing good value! A big thank you to the Hotel staff from us and our guests!

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest We were delighted to receive this review. It always pleases us to hear that guests have had a relaxing, enjoyable holiday. When planning a wedding, it is especially important to cater for every guests' needs. We pride ourselves on good service. Hope to welcome you and your wife in the future Best Wishes

"GRAND HOTEL VIAREGGIO"

5
27/06/2016

Recently enjoyed a lovely stay at this classic hotel. It oozed class from a bygone era. The staff were impeccable and Sasha the bar waiter looked after us so attentively. The gardens and pool area are very well kept. Our Seaview room was in excellent order although the shower cubicle was a little on the small side.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, I appreciate your kind feedback and was happy to hear that you enjoyed your stay at the hotel. Thank you. Best wishes

"A few days at the beach"

4
27/06/2016

my wife and I drove to this hotel with some trepidation when we realized by the GPS that we were not staying to near our target city of Lucca. We arrived on a Saturday evening at Viareggio and drove slowly down Viale Giosue Carducci both stunned by the spring break like atmosphere of the place. A boardwalk style promenade followed the white sandy beach lined with shops and restaurants for miles. Many places played pounding music that echoed off the hotels facing the beach from the opposite side of the road. We passed dozens of hotels that looked unappealing in a Fort Lauderdale sort of way. There was a unhappy silence in the car until we saw the Grand Hotel Royal standing in all her glory like a true lady amid mud wrestling go go girls. The staff spoke better English than me and were extremely welcoming in a very sincere manner.Our luggage was swept away to our room in a matter of minutes and we were in the gloriously appointed bar with one of the best Martinis I have had in a long time chilling our hands. When we saw our room we were exceptionally pleased with the mountain and the ocean views from 12 foot high windows framed by arches. The room itself was large with 20 foot ceilings a large bathroom with a window and all the amenities one could hope for.. Every time we left the room were amazed by the height and width of the hallways with a blood red runner laid in the center over marble floors. It would not be fair to future travelers to point out a couple of problems we experienced. The parking situation was on you with little help from the hotel. You are given a code to a side gate and if your are lucky you will find a place to park. The dining room was fit for aging Brits with pastel padded chairs that would seem more suitable to a tea room or a sales conference. The food was OK but served in a buffet style making it feel a London version of the Golden Corral. On a Saturday night you will not get into any restaurant without reservations This a weekend getaway for many Italian and other European youth so it is a bit like the Hampton's crossed with South Beach in the States. It is noisy and the throbbing music going on until 4:00 AM or so can be annoying for anybody over 30. After Saturday the crowds thin dramatically and the beach is lovely with great restaurants in every neighborhood. We easily drove to Pisa, Lucca and Genoa fro day trips but missed the beach and the town when we were gone. All in all a GRAND hotel who's age spots are covered up beautifully made us feel like we were in a bit of Downton Abbey. I will come back!

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, thank you very much for your kind feedback, we are delight that your simply night in our Hotel was your liking. Just to clarify your couple of point remarked: in our Restaurant the Buffet is only on saturday night, for the rest of the week we have a service-table with choice from the a la carte menu'! Parking (only 40 spaces) is with reservation mandatory and this is why, sometime, is very difficulty to find a space for the car! Thank you once again and do not hesitate do come back! Best wishes

"Very good but......such a shame."

4
24/06/2016

This is a lovely hotel with good food and good service. It provided us with excellent value of for money for our one week's holiday. In normal circumstances we would want to return next year and to tell all our friends. However, during our stay, another guest - an elderly man travelling alone, was relegated to a tiny, noisy room attached to the lift (Room 442) for two weeks because of a mistake made by his booking agent. I would expect a good hotel to focus on the guest and upgrade the guest or organise a move to another hotel with better facilitles. Nothing happened. Of course, , mistakes and problems can occur anywhere but I believe good customer service depends on the way difficulties are dealt with. It distinguishes the best from the rest. Most of the guests were over 60 years old and another guest commented that it would be a risk to return to this hotel as the same situation could befall any one us. The hotel's lack of action, despite numerous appeals, does not inspire confidence to return or to recommend to others. This is the first time I have posted a critical review on trip advisor.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Mrs Barber Thank you for your feedback regarding your holiday at the Grand Hotel Royal. Your negative opinion about customer service, however, was unfair. I respond with many thanks for the rating and we are pleased that our performance satisfied your expectations; staff, food, location, all to your liking. You also expressed your thanks in private correspondence – thank you. Your kind sentiments towards Mr Bailey were also shared by the hotel, who are always concerned about guests. Regarding the specific issue of Mr Bailey, I would like to explain the situation for the benefit of anyone who reads this review: The booking agency mistakenly booked a sea view single room with a balcony. At the Grand Hotel Royal, sea view single rooms with balcony do not exist! You also did not understand this and thought that we were not sympathetic to the situation – you quickly made an assumption that we were being uncooperative. You specifically wrote ‘because of a mistake made by his booking agent' which clearly means that you did understand it was not our fault. You also wrote that we should ‘focus of the guest, upgrade the guest or organise a move to another hotel' – you were very aware that we did, in fact, offer all of those options to which the client declined. We offered Mr Bailey an upgrade to a double room for single use with a sea view and balcony (with a supplement) but Mr Bailey did not accept. We offered the possibility of moving to another hotel, suggesting a better situation for the client, but Mr Bailey did not accept. The booking agent, who had a representative on site, was consulted and confirmed the error of the booking. They appreciated our hard efforts in proposing alternatives for the client even though they were, ultimately, refused. We hope that you now understand that this was not our fault. Our customer service is excellent which makes your comments extremely surprising. At that particular time, when you were staying at the hotel, the majority of guests were, in fact, over sixty years old. Another guest suggested to you that it would be a risk to return because you might find yourself in the same situation in the future, (lack of action, numerous appeals, no confidence to return). Firstly, this attitude is rather extreme – a simple booking error does not warrant a ‘risk'. Risks are serious problems or threats which put a person in danger – this clearly is neither of those!!! However, if you do continue with this opinion, we feel that the ‘risk' to which you are referring should be imposed on booking method – please ensure that the agent does not make another simple mistake when reserving a trips !! We pride ourselves on customer service with the clients' needs and satisfaction of utmost importance. We care about every single guest regardless of whether that guest is thirty, forty, fifty etc etc years old. Hope you will change opinion even if our answer disappointing you Kind regards

"Charming hotel with superb old fashioned service!"

5
23/06/2016

Myself and my wife stayed just for one night on a short holiday driving through Italy, but we wished we could of stayed much longer! We booked our room on the morning of our stay before driving up to viareggio from Siena, we reserved our room through trip advisor and got what we consider to be an absolute bargain. From the moment we arrived the staff on reception could not of been any more pleasant or helpful. The decor is old fashioned, but intentionally so. Our room was fabulous with huge Windows, a comfy bed, excellent shower and even a dressing room! The pool area is kept immaculately clean, and the surrounding grounds are well kept. But the thing that made our stay in the this hotel so enjoyable for us were the staff, each and every employee we came across made a point of ensuring that our stay was the most pleasant and enjoyable possible. The sort of service we received from all staff members was of the standard we no longer thought existed. If you're looking for a super sleek modern hotel then you're looking at the wrong place, if however, you prefer old world charm, character and first class customer service at a fraction of the cost then look no further.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, Wonderful! I could not agree more with your sentiments about the staff, I believe them to be truly dedicated to the guests' enjoyment of their stay at the Royal and in turn they take great pleasure in reading feedback such as yours. Thank you so much for your kind words. Hope to welcome you once again soon Best Wishes

"Elegant and Charming"

5
21/06/2016

Beautiful hotel with high standards throughout. Stayed as a couple in June for 1 week, half board. Good selection of hot and cold breakfasts, there was a wide choice for each of the four courses in the evening and the standard of food was excellent. Hotel room was spacious and spotless with towels and bedclothes changed regularly. Beach towels were provided in the room as is a safe (free of charge). Tea/coffee facilities and mini bar were also provided. Good Wi-Fi reception in the hotel. I found the hairdryer provided in the room was not as powerful as I am used to (I took my own, after reading a previous review). Nice, good sized pool surrounded by plenty of sunbeds located in garden at rear of hotel . There is a park which runs behind the hotel which was pleasant to walk through. Bus stops for Lucca and Pisa are located outside the hotel. We found Lucca to be well worth a visit. For trips further afield, the train station is approx a 20min walk away. The beautiful sandy Annita beach is across the road from the hotel and as a guest of the hotel you get 2 free deckchairs and an umbrella (sunbeds can be rented at a charge). The snack bar at the Annita was very good and reasonably priced. During our stay we found all the hotel staff to be exceptionally friendly, helpful and courteous. We had a most enjoyable stay in Viareggio and I would not hesitate in highly recommending the hotel and would look forward to making a return visit ourselves in the future.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest Thank you for sharing your review of our Grand Hotel Royal It was a pleasure to learn that you had a thoroughly enjoyable experience and I was delighted to read that our team helped to ensure you had a wonderful stay with us. Rest assured that I will share your feedback with the team who will be delighted to read your compliments and learn that you plan to return soon. In the meantime, we look forward to welcoming you back to the Grand Hotel Royal in the near future. Kind regards,

"Excellent"

5
18/06/2016

Stayed for 10 nights half board in June through Citalia. The Staff is very very friendly, the food the best we ever had in Italy. We will definitely come back again! Excellent free wifi throughout the hotel.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, Thank you for the thorough review of our service and facilities and I am delighted that we performed so well! Hope you will return soon Best wishes

"Excellent"

5
17/06/2016

Stayed for 2 weeks half board in May/June through Citalia. A beautiful hotel in a good location with friendly, helpful staff. Excellent breakfast and evening meal with a wide choice of menu. Our room at the front of the hotel was large, comfortable, well equipped and had a sea view. I would not hesitate to recommend this hotel.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, Describing your stay as "excellent" is as good as it gets, and I cannot thank you enough for sharing your experience with us. I am very grateful to you for taking the time to write a feedback and your comments have been passed on to the various departments necessary. Thank you - I hope we will see you again soon. Best Wishes

"Love This Place"

5
15/06/2016

We've stayed here twice now. The second time we asked for the same room and the hotel obliged. We find the staff, the food, the value for money and the facilities (private beach and pool) just so good. The bar serves the best Negronis in Viareggio.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, It is very satisfying to read such a positive review from a guest and yes, we hope you will return once again ! Thank you for taking the time to share your experience at The Grand and Royal! Best Wishes P.s The Barman said your favorite Negroni is here waiting for you!

"Wonderful week!"

5
14/06/2016

We have just returned from a week in this lovely hotel. Great service and charm from every member of staff. We had a sea view room on the first floor and our daughter a single room nearby. Nothing seemed to be too much trouble. The choice of food at breakfast was excellent and the wonderful choice of fish in the evenings was perfect. We also enjoyed the bar at the pool. The bar in the evening was comfortable and the service good. The hotel is well placed for the beach, walks to the harbour and trips further afield. We will definitely come back again! Excellent free wifi throughout the hotel.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, Thank you for your comments and I am very pleased you had a good time during your stay with us. I hope you will visit again Best Wishes.

"A wonderful place to stay"

5
14/06/2016

We've just returned from a weeks stay at this fabulous hotel and can't wait to return. We had a room on the second floor with balcony overlooking the sea on a half board basis. From the moment we were picked up from Pisa airport we were looked after by all the staff who couldn't have been more helpful. The reception team were always available with info, helping to book trips, providing local travel timetables etc. The restaurant provided a varied breakfast and four course evening meal catering for all taste with plenty of local traditional dishes. This was efficiently overseen by Daniel and his team of waiters (including the lovely and always smiling Lorenzo!) making sure that all guests were well looked after. There is a good sized pool where you can relax on the plentiful sunbeds with a nearby bar serving light lunches. If this is your first visit to the area I would recommend booking the tours, particularly to Florence and Sienna, the guides are so knowledgeable and ensure you don't miss anything (special thanks to Monica and Nicolete, also the additional guide in Florence - sorry I can't remember your name - you all do a brilliant job!) All in all a lovely holiday where we felt thoroughly spoilt.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, PREMIER COLLECTION, responded to this review
Dear Guest, It is always delightful to read that a guest intends to give us their seal of approval by wanting to stay again. Thank you, it is much appreciated and I hope that you will do just that. Lorenzo Daniele my self and all the staff we would like to thank you once again! Best wishes

"A beautiful Art Deco hotel"

5
12/06/2016

We booked the hotel because of the excellent reviews. We were not disappointed. The attractive hotel is situated in a great location for the beach and doing sightseeing trips. The bus stop is by the hotel for visiting Pisa and Lucca. The train station is about 15/20 minutes walk from the hotel. It is ideal for a trip to Florence. The direct train takes only one and a half hours. We found all the staff to be helpful, pleasant and professional. It was a great weeks holiday.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, PREMIER COLLECTION, responded to this review
Dear Guest, I appreciate your kind feedback and was happy to hear that you enjoyed your stay at the hotel. Thank you. Best regards

"Wow !"

5
10/06/2016

This is a beautiful, well-cared for art deco hotel. Apart from the fabulous building there is an enclosed garden at the rear with large swimming pool, poolside loungers bar, areas of shade (including a couple of hammocks beneath the trees) and sunshine. Hotel staff extremely helpful. We stayed half-board, everyone gets an exclusive reserved table in the ornate dining room so no rush to clear us off for someone else. Breakfast, served in a different room was mostly continental but with hot scrambled egg, bacon and chopped frankfurters. Also fabulous varieties of bread. There is a bus stop right outside the hotel which will take you to Pisa for 3 euro each way if you buy your tickets from the tobacconist across the road. At the back of the hotel is a bus stop for Lucca, again just 3 euro each way. Hotel guests have free access to one of the beaches across the promenade. Good quality free wifi available in bedrooms and public areas.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, PREMIER COLLECTION, responded to this review
Dear Guest. What a lovely review! Our aim is to please our clients and we would like to thank you for your feedback. When we receive comments such as these, we understand that we are going in the right direction. Thank you once again, we look forward to welcoming you back to the Grand Hotel Royal. Best Wishes

"Nice beachfront hotel"

4
06/06/2016

We enjoyed our stay at this Best Western hotel. The location was perfect and our room facing the beach was very comfortable. The pool was beautiful. The restaurant in the hotel was not very good, but there were plenty of other good places to eat. The only problem that we had was that we were not credited Best Western reward points because we did not reserve directly through the hotel, which seems wrong to us, especially considering the cost of our stay.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, PREMIER COLLECTION, responded to this review
Dear Guest, thank you for your kind feedback; i am glad that you enjoyed your stay with us.! Our Hotel from 2016 his Bw Premier Collection and we are delight to assigne reward point to Bw Client but when they book direct with us or by Best Western not with other partner. Apologize if our Restaurant was not your liking, a lot of our customer usually give us a different feedback about food quality. Hope to welcome you once again Kind regards

"Full of old world charm"

5
06/06/2016

Booked a sea view room on 4th floor and was not disappointed (even without a balcony) where the outlook was to sea and the promenade. Firstly the staff throughout were friendly, kind and helpful. The food was very good and the wine list was not expensive. The hotel had high ceilings giving character and there were plenty of areas to relax, besides your room. A big plus for us was the swimming pool, gardens and seating area. A minor disappointment was being charged for the beach facilities.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, PREMIER COLLECTION, responded to this review
Dear Guest, Thank you very much for your kind review. It is a great pleasure to know that your holiday met your expectations, hope to welcome you once again soon! Best Wishes

"Wonderful step back in time"

5
03/06/2016

I loved my stay at this hotel! The hotel is in a beautiful building and is very conveniently located for the beach, the center of Viareggio and the pineta. The hotel grounds are nice and the secured parking is well worth the daily fee. The rooms are very clean and spacious. We had a lovely view of the sea towards Camaiore from our window. My only complaint is that, since I have become accustomed to cushy American beds, the standard Italian twin beds felt a bit firm for my taste. We had dinner and breakfast at the hotel every night and found the food good and the staff extremely attentive. I was ill and asked for a doctor and the hotel arranged for me to see the most wonderful Doctor after hours. I would highly recommend this hotel to anyone. It's like stepping back in time to an era when service was impeccable. Complimenti! Ci siamo trovati benissimo al Grand Hotel Royal.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, PREMIER COLLECTION, responded to this review
Dear Guest, I am so pleased to learn your kind feedback and to know you have enjoyed your stay with us. We look forward to welcoming you back on your next visit to Viareggio and of course the Grand Hotel Royal Best Wishes

"Girls on Tour"

5
02/06/2016

Just had a fabulous break with the girls. This hotel has a fabulous location and the staff are brilliant. Sash and Guiesppi serve lovely cocktails and have great sense of humour. The rooms are big and spacious the breakfast staff are quick and efficient. I would definately go back. I would take my own hair dryer though as the one in the bathroom provided is useless. Thanks all.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, PREMIER COLLECTION, responded to this review
Dear Guest, I am genuinely thrilled that we scored so high with you! Thank you for the superlative comments which are much appreciated and always passed on to the hard working staff especially Giuseppe and Sacha. Hospitality really is a team effort and the various departments at The Royal work over and above the call of duty to ensure each guest interraction is a special one. I hope you will return soon . Best wishes

"A Hotel that has grown with age"

5
01/06/2016

A magnificent building full of Italian splendour. You cannot wonder at the magnificent staircase which is the first sight you see when entering this lovely hotel. My wife and I had 10 days of a wonderful relaxing stay. Food is good and the amount of fish on the menus is wonderful and so fresh and lots of lovely pasta served in the magnificent dining room. We had a big sea view room from which we spent a lot of time people watching and looking at the wonderful sunsets which in May is quite spectacular. The complimentary chairs on the beach are adequate but can be upgraded for a small fee. The promenade is wide and a walk to the port {yachts you could only dream of} with coffee on the way is a must as there are so many good coffee bars and restaurants. Buses run from the hotel to Pisa and other places and you can get a train to Florence quite easily. Go try it, it's worth a visit!!!

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, PREMIER COLLECTION, responded to this review
Dear Guest, You have ticked all the boxes that I could possibly wish! The Italian Splendor, our service, our well connected location. Thank you for sharing the obvious pleasure you enjoyed with your stay, and it goes without saying that I hope to see you at The Royal on another occasion. Best Wishes

"Perfetto!"

5
29/05/2016

We have just returned from a week in this beautiful hotel and had a wonderful stay. The hotel is a grand old lady full of history but has a very warm and friendly atmosphere with extremely friendly staff. Buffet breakfast had lots of choice and dinner was excellent served in the grand ballroom. The marina in Viareggio is definitely worth a visit, full of super yachts and a glimpse into how the other half live! We used the local bus for a trip to Pisa and the train to Florence which were both excellent. We also booked a trip to Portofino at the hotel reception which goes every Monday afternoon and is a beautiful place to visit. We like to walk, there are over 10 miles of footpaths along the coast, however my only disappointment was that because of all the beach bars and shops you cannot actually see the sea while walking unless you walk along the waters edge. Looking forward to a return visit!

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, PREMIER COLLECTION, responded to this review
Dear Guest, It is very satisfying to read such a positive review from a guest and yes, we hope you will return up! Thank you for taking the time to share your experience at The Grand and Royal Best Wishes

"Another Fantastic Holiday!!!"

5
29/05/2016

In April, I visited this fabulous hotel again and had a wonderfully relaxing holiday. I have stayed here many times before and I know that I am guaranteed an amazing time! The location is fantastic for all amenities - close to shops, beach, pinewoods, and major cities of art and culture. The transport links are great with a railway station within walking distance and bus routes that pass the hotel gates. The hotel itself is second to none. The staff are efficient and nothing is too much trouble. They are friendly whilst offering the most professional service. I stayed in a single room at the back of the hotel which was quiet, spacious and well equipped with free wifi and new television. The bathroom was new and everything was spotlessly clean, being serviced every day. The restaurant offered a huge variety for breakfast catering for every single requirement, hot/cold, continental/cooked, children, etc. Dinner was fabulous - this offered a few choices for each course in addition to a superb buffet bar serving salads, seafood, breads, etc. Overall, another fantastic holiday that I would 100% recommend to anybody travelling with family or friends or, as I did, on their own.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, PREMIER COLLECTION, responded to this review
Dear Guest, I am very pleased to learn that you enjoyed again your stay at The Royal and hope that we can welcome you back to the hotel on another future trip to Tuscany and Viareggio . Thank you for your kind words. Best wishes

"Still the best"

5
27/05/2016

A return visit to this beautiful hotel didnt disappoint in any way. We were given a complimentary sea view on arrival ( perhaps I shouldnt mention it ha ha ) The staff as usual are outstanding - my husband was ill for a few days and they provided tea at dinner rptime and sorted out trips we had to cancel - very considerate . Will definately be back - everything is as good if not better than previous visit - apart from one day of bad weather of course !

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, PREMIER COLLECTION, responded to this review
Dear Guest, Fabulous! What a lovely treat to be upgraded to one of our sea view room!. As you correctly recognise, this might not be the case the next time because is very rare, but you never know..... Thank you for sharing your experience! Let us know in time your next stay !! Best wishes

"lovely hotel and staff"

5
25/05/2016

A lovely hotel full of old style charm and classic style,our room was at the back of the hotel nice and quiet and very spacious.We were half board ,the food on an evening was delicious,what i especially liked was that it was all waiter service(apart from a salad bar where you could help yourself) our waiters were Alessandro and Frederico,they were very efficient and friendly.The reception staff were also very helpful,printing off train and bus timetables when we needed them(more than tourist info would do!!) Overall a lovely hotel with great staff in a great location,handy for trains or buses to Lucca,Pisa and Florence .Viarreggio is a fab place to visit.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, PREMIER COLLECTION, responded to this review
Dear Guest, Thank you very much! I appreciate your kind feedback and was happy to hear that you enjoyed your stay at the hotel. Hope you will return in future Best Wishes

"A Beautiful Hotel"

5
24/05/2016

This glamorous, romantic hotel has got it all, you will feel like you have gone back in time and are on the grand tour. It is so perfectly placed to visit Pisa, Florence, Cinque Terra and if you want to stay around Viareggio, it, too, has lots to see and do. The hotel has a garden and pool area to relax in. The rooms are beautiful, the staff friendly and helpful, nothing is too much trouble for them. Oh - and the food is great too. What more can I say? Just go, you will not be disappointed.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, PREMIER COLLECTION, responded to this review
Dear Guest, thank you, this is a wonderful spot for us. Hope you will return soon, Best wishes!!

"Simply the best...again!"

5
22/05/2016

We first visited this amazing hotel in Summer 2013 and loved it from the minute we walked through the front doors, and I knew we would return. The location is spot on for the beach and getting around the area and the staff can't do enough for you. We stayed on a half board basis and every meal was of a high class. You can order your dinner choice at breakfast if you wish. The Saturday night buffet is lovely providing the opportunity to try new foods as you can eat as much as you like! We met a lovely couple in 2013 who were also staying at the hotel, and they have become life long friends. So much so, the 4 of us went back in August 2015 for 2 weeks to celebrate our 15th wedding anniversaries (what a coincidence that we'd got married on the same day). It was lovely to see the same staff and guests there again, all of which made our second stay even more enjoyable. The hotel and resort is classy and deserves its 4 stars. There are some lovely shops and the market comes every week for the morning (Thursday I think). Although we don't have children we didn't see any Kids Clubs etc, however there are plenty of children in the resort and the beach caters well for them with plenty of facilities such as playgrounds, as does the park behind the hotel. The sea is warm and doesn't get deep until you're quite a way out from the shore. Men are required to wear long trousers to dinner and the majority of ladies dress up for the evening. With regards to rooms, you get what you pay for, e.g. the front rooms are stunning and it was lovely to sit on the balcony before going to dinner. We stayed in a side sea view room (no balcony) on both occasions and each room was huge with high ceilings making it feel airy. The bedroom furniture is traditional and the bathrooms are clean and modern. Towels are changed as often as you want and you receive a complimentary beach towel each day. Bedding is changed regularly too. The air-con is needed and works well. Breakfast was plentiful and it was lovely to eat al fresco in the evening in the beautiful dining room, accompanied by a lady playing the piano on some evenings. The pool area is great and Massimo makes sure all of his guests are happy and catered for. He tried to teach me to speak Italian, but I'm no good! We hired the bikes on several occasions and it was lovely to cycle up/down the coast road safely using the cycle lanes, and it's all flat, which suited me. Access to the Anita beach area is across the road, and the beach bar there serves great lunchtime snacks and drinks, (as does the hotel's pool bar). Hotel guests have to use designated deck chairs/umbrellas' (the hotel name is on the umbrella post), however on your first visit the staff show you where you can sit (as part of the complimentary hotel access) along with the facilities such as the WC. You get 2 deck chairs and can pay €10 to the beach staff for a sun bed. Be warned that the 'lucky lucky' people selling merchandise (handbags, sunglasses, sarongs etc) or offering massages, are constantly walking amongst the sun beds/deckchairs. We found that if you ignore them, then they leave you alone! We used the train station to get to Florence, Lucca and Pisa. It's a good 25 min walk away from the hotel. Or the bus stop outside the hotel takes you to Forte Dei Marmi (how the other half live!) A trip to Portofino is also well worth it as it is beautiful. Make use of the huge park behind the hotel to escape from the heat. Here you can hire different types of bikes, have a snack or just stroll through the trees. To summarise we can all see why guests return every year, as it is a very special place, and we will return again one day, when we will take a trip to do some wine tasting and see Cinque Terre. Thank you Marino Patruno and we will see you all again in the future!

Marino P, Proprietario at BEST WESTERN Grand Hotel Royal, PREMIER COLLECTION, responded to this review
Dear Guest, What a delightful read your comments make. Thank you very much for your generous appreciation of your experience. I hope you will choose to return to The Royal again with your friend and that we can surpass the high standards we have set ourselves. With renewed thanks. Best wishes

"Beautiful views of the beach"

5
21/05/2016

After three weeks in Italy and driving all over, what a welcoming place to stay and just walk! Beautiful old hotel with large marble staircases, lovely breakfast buffet ( great croissants ) and nice staff. The location is perfect, across the street from shopping and multiple areas to rent chairs, umbrellas and chaises. We paid 5E each for great chaises.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, PREMIER COLLECTION, responded to this review
Dear Guest Thank you very much your wonderful review. We were truly touched to receive your comments and are delighted that you enjoyed spending your time in our Hotel. Hope to welcome you once again Best Wishes

"Superbly placed hotel"

5
18/05/2016

Just back from 10 days at this grand lady of a hotel. Could not find any fault at all. Every member of staff was courteous and consistently helpful. The dinners were excellent with great choice. There was no need to hire a car - you are right on the long and stylish promenade and it is ver easy to get to the station. This opens up travelling to Pisa, Siena, Florence, Lucca - I could go on. The trains were all frequent, punctual and CLEAN. The hotel has a pool in an oasis of a garden with a pool bar and hotel residents are able to use a private part of the beach opposite - again somewhere you can get a drink or something to eat.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, PREMIER COLLECTION, responded to this review
Dear Guest, thank you very much for your wonderful rewiew!!! I am glad that your stay with us was superb and hope you will come again soon. Best Wishes!!

"fin de siecle elegance"

5
18/05/2016

This is a lovely hotel with slightly faded glamour. We had a seaview room, which was large, and it had a big bathroom and a small balcony. Everything in the hotel was spotless, and the staff were friendly and helpful. . Breakfasts were excellent, with good coffee and pastries Croissants with honey from the honeycomb was delicious.. We thought it was a pity that the orange juice was undoubtedly from concentrate, and the fresh fruit salad was mostly apple and pithy bits of orange. Dinners were good, with plenty of choice. They were waiter service every day except Saturday, when there was a buffet. Nobody we spoke to was keen on the buffet. Two nights a week there was a pianist in the dining room, who played bland music. We felt that more popular tunes might have been less soporific! The pool was a good size, surrounded by plenty of sunbeds. Adjacent to it was a bar, where snacks could be ordered. There was an outside WC , ( the lock didn't work),and two changing rooms. Near the pool was a table tennis table and table football. The garden was pretty, with a couple of hammocks. Outside the hotel was a small road and a long promenade with shops and cafes. The marina and more shops were a walk of about 20 minutes away. We were given a card allowing us to use the area of private beach opposite, which had a cafe, parasols and deck chairs. Sunbeds could be hired there for an extra cost. Buses ran from back and front of the hotel and were easy to use.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, PREMIER COLLECTION, responded to this review
Dear Guest, thank you for your kind feedback and thankyou to assigne us a good vote even with some inconvenient!. Apologies for some services not at the top, we will take a good note of your comments to improve our service. Hope you will come back soon Kind regards

"Sea View and Flair"

5
09/05/2016

We chose Viareggio because Pisa was so freaking expensive... THANK GOD ! This Hotel was an amazing experience. Build probably at the change of the 19th century and perfectly renovated room make it a true Italian experience (in positive ways). They kept the old tiled floor for example and did an amazing job in the bathroom with integrated marble matching the rest of the ambiente. If you like real nice hotels with true atmosphere and great rooms this is for you. The rooms was impeccable and opening the shutters you had perfect view to the sea (fyi - if people complain about sea noise then you really should book Pisa instead... small waves are a perfect sleeping pill). Staff is great and friendly and speaks good english - not always the case. Breakfast was plenty and wide variety. You like muesli or flakes, bread or cake, eggs and bacon - chose your poison :-). Special suggestion - we did a trip out to the GROTTO DI VENTE which is kind of unknown. If you can plan this side trip (car is must - no bus there) and you will have an experience matching the largest caves in the world...

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, PREMIER COLLECTION, responded to this review
Dear Guest, thank you very much for your kind feedback! We are delight to know your experience with us was amazing, thank you!! Yes Grotta del vento is a wonderful place and need to be visited Hope you will come back soon Best wishes

"Classic beach hotel with great breakfast"

4
05/05/2016

This hotel is located at the beachfront of Viareggio. It is a typical classic beach hotel and it has that atmosphere everywhere. We had a seaview room with small balcony, which is great to overlook the boulevard and sea. At night it may be a bit noisy though due to the busy road in front of the hotel. The room had a classic decor with slightly hard beds. Breakfast was great. The possibility to rent a hotelbike at the reception and to explore the area is a bonus.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, PREMIER COLLECTION, responded to this review
Dear Guest, thank you very much for your kind comment. Hope you will come again soon. Best wishes

"A wonderful time"

5
28/04/2016

We stayed here for a week in April, a lovely hotel in a great location. Good menu choice with superb food and great wine. All staff were very attentive in a very pleasant way, special mention must go to Daniele in the dining room, reception staff and porter. We have been to Italy on numerous occasions but would say that this has probably been the best experience thus far. Would strongly recommend to anyone wanting a true taste of Italy with all the benefits of 4 star.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, PREMIER COLLECTION, responded to this review
Dear Guests, Thank you very much for your kind review. It is a great pleasure to know that your holiday met your expectations hope you come back in the future. Best Wishes

"Grand hotel with an amazing breakfast!"

5
20/04/2016

We absolutely loved this hotel! Definitely one of the nicest we've stayed at in Europe for the price. The breakfast was to die for - a little bit of everything for everyone. The staff was very friendly and accommodating. We had a sea view room and thought it was worth it. We had a lovely picnic in the beautiful garden area and enjoyed the sunshine too. The location was also very central and convenient.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, PREMIER COLLECTION, responded to this review
Dear Guest, I am glad that you had such a great stay with us and found it to be peaceful, comfortable, excellent service and breakfast was to your liking. It was also great to hear that you loved our location. Thank you. Hope to see you soon again Best wishes

"Fab hotel"

5
17/04/2016

Visited for a short weekend and thought the location was perfect. The best part of the hotel was its staff. They were all friendly and very efficient. Lovely breakfast with something to suit all tastes and the rooms, although a little dated (part of the hotel's charm) were spacious and very clean. Situated opposite the beach on a long promenade it was easy to get around. Used public transport to visit Lucca with no problem. Would highly recommend and return again.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, PREMIER COLLECTION, responded to this review
Dear Guest, It is always delightful to read that a guest intends to give us their seal of approval by wanting to stay again. Thank you, it is much appreciated and I hope that you will do just that. Best wishes

"Enchanting, as always!!"

5
10/04/2016

I hope that this hotel always stays the same. It is genuine art nouveau, very well maintained, and absolutely charming. There is nothing I prefer to arriving on a hot summer night, opening the doors to the balcony, and being confronted by the scent of jasmine and the sound of the sea. The best!!!

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, I am very pleased to learn that you enjoyed your stay at The Royal and hope that we can welcome you back to the hotel on another trip to Tuscany and Viareggio . Thank you for your kind words. Kind regards

"FANTASTIC HOTEL AND HOLIDAY"

5
31/03/2016

I have looked at Viareggio for a few years and we finally went this March and I was very impressed. The Grand Hotel Royal is the best hotel on the sea front - located right in the middle of the main street and it is a beautifully maintained hotel, with a imposing and elegant presence. The staff I am also pleased to say could not be more helpful! Breakfast was excellent, with great coffee and a more complete and fulfilling selection than Italian hotels usually offer. We arranged collection from Pisa airport through the hotel, which was excellent and our triple room (2 Adults and 1 Child), was magnificent, we paid extra for the sea view and balcony and the room was way better than it looked on the hotels website! Trips to Lucca and a bike ride through a local Viareggio park were great value and great fun. Local restaurants of which there were plenty were everything you expect from Italy. A great holiday !! recommended for children also and has more to offer than you will expect. Immaculate beach also.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, Thank you for your feedback which certainly helps us to monitor and improve our service. I was pleased to read how much you enjoy staying at our hotel and that the service provided by the team and the views from the room are some of the factors which helps client decision in returning . I will certainly share your comments with the team . We look forward to welcoming you back on your next visit. Kind regards

"Ah! See the sea"

4
30/03/2016

Truly this is s grand old hotel. It feels a bit like stepping into the glory days of the 40's in the best sense. Lovely sweeping staircase, well maintained grounds and furnishings, sparkling chandeliers, lovely! One could say it feels dated (the clientele are on the aging side, we are in our 50's and were the younguns!) but we found the throw back a welcome respite. The staff were exceptionally helpful with planning adventures (absolutely go to the Cinque Terre from there! The concierge will help make that happen!), asking directions, choosing restaurants. Our room was on the 6th floor sea side and such a lovely view! The pool was so refreshing, rather like swimming in a fresh water lake. Enjoy the peaceful grounds with a cappuccino, you'll be glad you did!

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, Thank you for your comments and I am very pleased you had a good time during your stay with us. I hope you will visit again. Best Wishes

"Returned after 20th wedding anniversary - a joy of a place"

5
28/03/2016

We honeymooned in Viareggio in the 1980's and used to cycle by this beautiful imposing hotel wondering if we would ever be able to afford to stay there and years later we booked a week's' holiday staying in a beautiful suite with amazing views. It was just how we remembered it and were not disappointed. It is excellently situated and we hired bikes and cycled up and down the area enjoying stopping in for a glass of wine or an ice cream as the notion took us. Amazing view and scenery in Viareggio but the architecture inside this hotel needs to be seen to be believed - stunning and will definately be back

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, It is very satisfying to read such a positive review from a guest and yes, we hope you will return up! Thank you for taking the time to share your experience at The Grand and Royal Best Wishes

"A word about the bikes"

5
10/11/2015

Although it was the end of the season (end of October) we had a pleasant week in Viareggio. It was the Grand Hotel's last week before closing and it was, at best, only one third full. It could be a tad eerie walking down those wide echoing corridors at night, a bit like the Overlook Hotel in the movie 'The Shining' without the scary music. Although all the beach concessions were closed, most of the good bars and restaurants were still opened in the town The hotel was large and well appointed and the staff were excellent. I've been in Viareggio several times and it can be a bit hectic so this possibly a good time to go. A word about was the hotel bikes - useless. Twenty minutes was enough. As maneuverable, and weighing as much, as a Russian T-34 tank - the seats were almost rusted into position, I don't even know why they bother, there's a concession in the park ('Le Pineta' just behind the Hotel) where the bikes are newer, cheaper and better maintained.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, thank you very much for your kind and positive feedback even if the bike was not your liking. We will of course change our bike next year for a better client performance. Hope to welcome you again, maybe in better season Kind regards

"A Wonderful Hotel in a Beautiful Setting"

4
07/11/2015

After spending 8 nights in The Grand Hotel Royal, I can wholeheartedly recommend this hotel to others. We were given a lovely spacious room with a beautiful view of the sea. While this is not a modern hotel, the amenities and staff were wonderful. We spend our days wandering through Tuscany and Cinque Terra, and found this location central and very convenient. They offer (for a charge) daily parking, and this was great. We even got to use the lovely pool, although it was October. There are many restaurants and shops, even a lovely market just outside, one day a week. It was the perfect spot from which to explore this area.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, I am very pleased to learn that you enjoyed your stay at The Royal and hope that we can welcome you back to the hotel on another trip to Tuscany and Viareggio . Thank you for your kind words. Kind regards,

"Typical Italian"

4
06/11/2015

Kitch as all the or most of the hotels in Italy outside of the chains , this one is well worth the money , fantastic view and the rooms are standard , clean and comfortable . Would return no problem , good breakfast and service .

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest, Thank you for your comments and I am very pleased you had a good time during your stay with us. I hope you will visit again. Kind regards

"Fantastic!"

5
06/11/2015

I stayed at the Best Western Grand Hotel Royal during the second week of October. I can honestly say it was a fantastic holiday! The hotel certainly was grand. A beautiful and elegant building full of character. Old fashioned but this is as it should be in such a building. I had a single room which was small but clean and comfortable with plenty of storage space and a lovely, large en suite. Reasonably comfortable bed and plenty of sheets, towels etc. The bathroom was a brilliant size with a shower cubicle only (fine by me). Plenty of hot water and a decent shower (always a bonus!) The hotel staff were friendly and extremely accommodating. The reception staff were always willing to help with bus/train timetables and general enquiries. The waiters were fantastic as was the barman whose English was incredibly impressive. The food was amazing! A three course meal every evening with a decent choice for all courses. There was a buffet on the Saturday evening which was a little disappointing to be honest as there wasn't a massive choice on offer, still delicious though. The hotel itself is situated centrally in Viareggio. Lots of restaurants, cafes, bars and a supermarket etc. around. There was also an array of shops, both designer (I can dream!) and more affordable (more realistic for me, I'm afraid). The beach was beautiful, clean and well maintained with lots of beach bars on the promenade. I imagine Viareggio is fantastic at the height of Summer when more bars are open. We stayed at the end of season but this suited us. There are bus stops outside the hotel and across the road. You can buy tickets from a tobacconist across the road. Very affordable and accessible enabling you to get to Pisa, Lucca, Pietra Santa etc. The train station is about a 20 minute walk but a taxi there is pretty cheap. If you intend on going to Florence, I suggest taking the train. It's a lovely journey and not too expensive. It takes about 1hr 40mins. Florence was of course, absolutely stunning and I suggest maybe two days there. Overall, a wonderful holiday. I loved Viareggio and honestly couldn't recommend Best Western enough, they made the stay a pleasurable one!

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest You have ticked all the boxes that I could possibly wish! The location, the service, our well connected Reception and housekeeping. Thank you for sharing the obvious pleasure you enjoyed with your stay, and it goes without saying that I hope to see you at The Royal on another occasion. Best wishes

"Great Hotel"

5
27/10/2015

This is the second time I've stayed at this hotel, and returned because of the great stay I had before. We walk to and from the hotel to the train station in 20 to 30 minutes. This is a wonderful hotel to stay at and catch the train to the Cinque Terre, or Pisa, or Carrara or Lucca. The hotel is grand in stature, is right on the beach, comes with a super breakfast. The hotel has wide elevators that fit you and your luggage. I've stayed in October both trips and the rates are great at this time of the year.

Marino P, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review
Dear Guest Thank you very much your wonderful review. We were truly touched to receive your comments and are delighted that you enjoyed spending your second time at our hotel. Hope to welcome you again Best Wishes

"Italian Style"

4
23/10/2015

We have just returned from 4 nights at the Grand Hotel Royal at the end of our two week Tuscan adventure. What an impressive hotel with a fabulous presence. From check in to check out you would find it difficult to find fault with the staff, the rooms or the great breakfast. We had a room on the 3rd floor with a balcony overlooking the sea.....stunning view! Have to say the split doors to the room took a little getting used to. A quaint touch harking back to the days when it was first built. Rooms were very well equipped, with tea & coffee, safe,etc and spotlessly clean, toiletries refreshed each day. Small quibble, the WiFi in the room was a bit weak, but only a minor issue (It was great in the public areas) We tried the restaurant for dinner and enjoyed it very much. The service was good and the food was great. With such a great location, great staff and good food we would be happy to return again when next in Tuscany. Highly recommended.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review
Dear Guest, It is always a joy to learn that we have made some special memories for guests to take away with them and cherish forever. Thank you for letting us know that you enjoyed your stay at The Royal Best Wishes

"Elegant hotel"

4
23/10/2015

Thoroughly enjoyed our stay in this beautiful grand hotel.All staff were a credit to management.Our room was always cleaned by the time we came back from breakfast.Danielle our waiter for the week was very efficient with a lovely manner. Giusseppe the barman was charming and ensured excellent cocktails.The hotel is well placed for public transport and we enjoyed visiting Pisa, Lucca etc .Unfortunately we had a bad week of weather but still managed to go out and about . We had a lovely balcony room on 3rd floor.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review
Dear Guest, Wonderful! I could not agree more with your sentiments about the staff.. I believe them to be truly dedicated to the guests' enjoyment of their stay at The Royal, and in turn they take great pleasure in reading feedback such as yours. Thank you so much for your kind words. Best Wishes

"Excellent and elegant hotel"

5
19/10/2015

We returned last week from a most enjoyable week in the Grand Royal. It lived up to its reputation in all major respects, especially the staff and the lovely old building in a great location. We asked for certain things in advance and they were provided - many thanks. In October most day tours have ceased but that hardly matters as it is so easy to travel to lovely, interesting places by public transport. One could quibble about details such as having to operate the heavy wooden shutters by hand; the shower temperature not being properly controlled; and the very firm mattress (just ask for a mattress topper). But all such matters are forgiven because of the overall quality of the guests' experience at this hotel. It was a pleasure to be there!

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review
Dear Guest, Thank you very much your wonderful review. We were truly touched to receive your comments and are delighted that you enjoyed your stay with us!. Thank you once again and look forward to welcoming you back in the future. Best regards

"Grand old lady of Viareggio"

4
18/10/2015

Just returned from 11 nights in the charming Grand Hotel Royal. It was like being transported back in time but in a good way. The staff were very helpful and friendly, especially Giuseppe in the bar each evening. Our room was on the 5th floor with a sea view but no balcony. To open the windows and hear the sea each day was lovely. When the wind blew, and it did, the old lady creaked, but we expected that. Bed was very comfortable, facilities were more than adequate and breakfast was just what we wanted. Worthy of the four star rating. Would we return? Yes, most definitely.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review
Dear Guest, thank you very much for your kind feed back. We are very pleased that you enjoyed your stay at our hotel, hope to welcome you again soon Kind regards from the Grand Old Royal!!

"Fabulous hotel in fabulous location with fabulous staff"

5
07/10/2015

My sister in law and I Just returned after spending 5 glorious days at this hotel. We really enjoyed the Italian ambience of this elegant hotel . The staff were very attentive and helpful, nothing was too much trouble. The bar area was a lovely place to relax in the evenings and Gessippi, the bar man was welcoming and professional. He had a friendly smile for everyone and he just made the best cocktails. Evening meals were excellent and some evenings there was live music which created a great atmosphere. The hotel is located on the promenade just across from a beautiful beach, bus stop outside the hotel and great shops very close by. Pisa to the south and Cinque Terra to the north is easily accessed by bus or train. There is a pool at the rear of the hotel which is surrounded by beautiful gardens . This was my third time to stay at the Grand Hotel Royal and it did not disappoint. A truly grand experience. I will return.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review
Dear Faboulus Guest, You have ticked all the boxes that I could possibly wish! The location, the bar service with Giuseppe our well connected Front and housekeeping. Thank you for sharing the obvious pleasure you enjoyed with your stay, and it goes without saying that I hope to see you at The Royal on another occasion! Best wishes

"Nondiscussible family tradition"

5
05/10/2015

For more than 20 years we spend our family summer holiday in Grand Hotel Royal. The kids grew up there and now the second generation is following. Discussions about alternatives are out of the question. The beach and the nearby mountains offer something for everyone. The management and staff stayed the same over the years but they found every year room for improvement. The key success factor of the hotel is the Italian hospitality. It is the catalyst for easy living in a good equiped hotel with an excellent Tuscan kitchen.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review
Dear Guest, thank you very much for your kind words. We are so pleased that you, your wife and the second generation of your family enjoyed your stay with us. We look forward to welcoming you back again soon Best wishes

"Elegance at its best"

5
05/10/2015

This hotel reeks of elegance and old time sophistication. Reception area, grand staircase, large comfortable rooms with all amenities you need, and a breakfast fit for royalty, all served with white gloves by friendly staff. Situated right along the main stretch of road parallel to the beach, with many shops within minutes of the hotel. This one deserves 5 stars.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review
Dear Guest, We are very pleased that you enjoyed your stay at our hotel We would like to thank you for your comments Hope to welcome you soon at the Grand and Royal Best Wishes

"Grand Hotel - magnificent hotel"

5
04/10/2015

The resort of Viarreggio is excellent - lovely beaches, the promenade is flat - so great for those with mobility problems. The Grand Royal is absolutely excellent - great food, service, comfortable and clean rooms, if you are on the 5th Floor you get fantastic views of the mountains. The staff are very attentive and really helpful and courteous.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review
Dear Guest, It is always a joy to learn that we have made some special memories for guests to take away with them and cherish forever. Thank you for letting us know that you enjoyed your stay at The Royal We look forward to seeing you again and thank you for taking the time to let us know how much you appreciated our efforts. Best wishes

"Magnificent hotel, could not have wished for anything better!"

5
29/09/2015

If you are thinking of visiting Tuscany, try Viareggio where you will find a hotel to which you will want to revisit many times. We have recently returned from our second visit, the first coinciding with our 30th Wedding Anniversary and the 60th Anniversary of the Puccini Festival at Torre del Lago. The whole experience was amazing. Best Western Grand Hotel Royal provided us with everything we could have asked for. In our case, we had a balcony overlooking a water fountain beyond which was a ‘classy' shopping strip punctuated by numerous restaurants and bars. Go a further hundred yards and you're already on the extremely clean, tidy and perfectly safe beach with its own bars/restaurants serving delightful, tasty and healthy food throughout the day. The hotel is a very family friendly environment. Breakfast is timed to accommodate the early riser, to those who may want to attend somewhat later. It is buffet style with a difference, whatever your pallet...it's there. To ease you into the day there is the light background music. Everything is relaxed. Staying with cuisine, if you choose to have your evening meal in the hotel you will have a wide choice of food on the menus (more than one). You will be served by impeccably dressed and courteous waiters (nothing is too much), the food is plentiful and to a high standard. The hotel pool is extremely well maintained and has a vigilant poolside lifeguard. We had booked our tickets in advance for the operas but the journey to the theatre and back to the hotel some 15 miles each way was made easier by the assistance of the very experienced and helpful staff on reception. The rooms are spacious, very clean and have lots of character. The chamber maids are diligent and accommodating with room times for cleaning. I don't know what other people's expectations are, but for us it was 5 out of 5 and highly recommendable. All in all it was an extremely enjoyable, faultless experience. We are already looking forward to our next stay at Grand Hotel Royal. Thank You.

Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review
Dear Marianne, wow, wow, wow!!!! Thank you very much for your wonderful review. We were truly touched to receive your comments and are delighted that you enjoyed spending your holidays again at our hotel. Hope to welcome you once again Best Wishes