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Best Western Plus Uptown Hotel, Vancouver

4.0/5  - basé sur 945 notations.
205 Kingsway, V5T 3J5, Vancouver, Canada - See map

Hotels on Kingsway, Vancouver offer a great location with public transit easily available, and are near the Canada Line and Expo Line for SkyTrain access. Our competitive price is just one way we stand out amongst other hotels. Prices are very competitive and medical discounts as well as extended-stay discounts are available. We strive to offer value with top service, such as our 24-hour customer service and business center. As a 100% non-smoking hotel, we're committed to making every guest's stay comfortable. Hotels in Vancouver are close to Granville Island, Gastown, Chinatown, Stanley Park and Telus World of Science. We're on several bus routes, so it's easy to explore the region. Located one mile from the Pacific Central Station where buses and Amtrak are headquartered, day trips are simple. Our Vancouver hotel is a Green Key hotel, with a Two key rating and recycling bins in every room. Many guests choose us while in town to attend a special event like the Vancouver Sun Run, Gay Pride Parade and the annual fireworks display at English Bay. Guests also benefit from our customer-driven focus combined with a great location. Our hotel is in close proximity to sporting events like Roger's Arena and BC Place Stadium. Popular events include NHL hockey games and CFL football games. Queen Elizabeth Theatre is also nearby and regularly hosts concerts and live theatre. If you're in town for business with Canada Revenue Agency or Loblaws®, mixing in a little pleasure with a game or concert is easy. Our hotel also regularly hosts Greyhound drivers and employees of Buy Low, Great Northern Way and Kwantlen College. Free underground parking and room service is available. Enjoy the free daily newspapers, free Wi-Fi, and free luggage storage services are also an option. Please be advised there is road and sidewalk construction in the surrounding areas of the hotel.

Best Western Plus

Uptown Hotel

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2016
based on 937 guest reviews
NOTE ISSUED
Excellent
262
Very Good
446
Average
173
Poor
30
Terrible
26
REFER TO NOTICE
Business Business
117
Couples Couples
382
Family Family
272
Friends getaway Friends getaway
63
Solo travel Solo travel
81
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very clean, pleasant hotel"

4
13/09/2018

We arrived into Pacific Central Station from Seattle. Hotel is approximately 1 mile however please be aware it is up hill. We decided to walk, hard work with cases. Check in was easy, friendly staff and a map available to help until you find your feet. Lovely big room, very clean with daily room service. Big, comfortable bed with lots pillows. Bathroom very clean. Italian restaurant next door gives 15%off breakfast however we collected supplies from grocery store next to hotel. Coffee machine, fridge and microwave in room. We quickly mastered public transport. It's $2.95 (zone 2) on bus, you need exact change if paying cash. You can also tap your credit/debit card on the bus. If you are traveling through the day you can purchase a travel card. Its $10 and you can use on bus, skytrain and seabus. You can purchase from Shopper in shopping mall next to hotel, they open at 8am.We travelled to Gastown, very easy using number 19 bus. Great place with local crafts, food and drinks. We also took a cab, organised by reception, to Granville Island to go Whale watching (wild whales are great, definitely 5*) cost of cab was approximately $15.00. We had a full day to explore, so using day ticket took number 19 bus to Stanley Island. Rented bikes ( spokes), and rode round park. Pretty flat and an easy ride if you have moderate fitness. We then rode the skytrain, crossed to North Vancouver on seabus and returned back to hotel on skytrain to space centre then number 19 up the hill ( feeling lazy) Lots of restaurants and bars within 5/10 mins walk. We enjoyed main street, lots of different types of food, just stoll down and see what takes your fancy Would be happy to recommend this hotel Hotel is great and as long as you are happy to enjoy well organised, clean public transport, it's in a good location

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the very thorough review. Have you considered a career with B.C. transit? You seemed to be more informed than the drivers, LOL! We are thrilled to know that you enjoyed your stay. Please come back next time you're in town. Thank you and take care!

"Good value"

4
13/09/2018

Stayed here for 3 nights in September. If you arrive in Vancouver from the Amtrak you get in at Pacific Central station. Cross to the other side of the Main Street and get the 19 bus up the hill costs 2-95 dollars. If you don't you will have a walk of nearly a mile uphill with your luggage. Taxis are plentiful and not too expensive. When you are going out for the day get a day travel card for 10 dollars which allows you to travel on buses, Sky train and sea bus all day long. The hotel is easy to find and the reception staff were friendly and helpful. Each day our room had full maid service. The room itself was of a good size and clean with all the facilities needed including a refrigerator and microwave. The only complaint would be no air conditioning but in September not an issue. While in Vancouver a must do is whale watching with Wild Whales ( book in advance). Also a nice visit is Gastown with its steam clock. Stanley Park is lovely too, hire a pedal bike from Spokes bicycle rentals and ride around the parks circumference.

"Neighborhood Environment"

4
09/09/2018

Easy check in/out. Restaurant inside entrance provided 15% on breakfast with a good variety of items.Great choice of restaurants in neighborhood environment. Need own car or public transportion to see most sights. There are a couple of parks within walking distance. Fresh fruit/vegetable/flower market within a block.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your very kind and thorough review. We hope to see you again very soon. Take care!

"Great location"

4
27/08/2018

We walked to Rogers Arena daily, it was kind of far but doable and safe. Grocery store next door was nice and well stocked, good places to eat in easy walking distance. The parking garage was tiny, but we had no difficulties in finding a spot. Our beds need to be replaced, they were lumpy but overall we liked the room. Staff was nice.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review Carol. We appreciate your kind words and look forward to your next visit. Take care

"The good and the bad"

3
24/08/2018

Great location adjacent to a nice shopping center and on the direct bus line to downtown.Hotel needs upgrading. The rooms a small and the single elevator is used by both guest and cleaning staff which makes it very busy and creates a long wait time.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I'm sorry that you ran into some issues during your stay. We hope that you generally enjoyed your time here and look forward to seeing you again. Take care!

"It was cheap (for Vancouver!)"

3
23/08/2018

When coming to book a hotel for 4 nights in Vancouver we were shocked how expensive the city was. In the end we chose the Best Western Uptown as it was better value than most other hotels. It's located on the bus route between the 2 Broadway Skytrain stations (buses 9 and 99) and also on Kingsway so catch bus 19 into downtown so it's quite easy to travel to any location in the area quite quickly. We were able to check in early which was a bonus but our room on the ground floor was dark, gloomy and dated. The AC was noisy and the pillows a little lumpy. In the end we decided it was OK for 4 nights and didn't make a complaint. We didn't have any meals in the restaurant so can't comment on the food though we got the impression the Italian meals in the evening were good. Not sure we would stay again.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the very kind and thorough review. Please come back again soon. Take care!

"Blah"

3
15/08/2018

Room looked nice but - looks can be deceiving. Air conditioning was very noisy and kept me awake so I turned it off, then it wouldnt turn back on! The foam had come away so it rattled. I reported it the next day but that night it was the same. I tried opening the window but the traffic noise and sirens made it unbearable. Shower was horrible, water saver but overkill. On the edge of town so need to walk 2 blocks to get on the bus to get anywhere. Bonus is a shopping centre across the street with hot food and alcohol. Bonus found a stable table in a drawer so was able to eat comfortably in bed

SUNIL P, General Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I'm sorry that you had some issues with your room. We appreciate you bringing this to our attention as it gives us the opportunity to fix the problem before it becomes an issue for our other guests. We hope to see you again in the future. Take care!

"Great location"

4
15/08/2018

We often stay at Best Westerns to use our Airmiles points. This particular property was new to us and we have not stayed in this neighbourhood before, but I was pleasantly surprised by how convenient the location was. It didn't take us long to get downtown to the concert we were attending at Rogers Arena, or out to Granville Island, and there were nice restaurants and craft breweries within walking distance. We had a large room in the corner of the building that had two big bright windows. Everything was clean and comfortable. While it was a small thing, we appreciated the complementary bottles of water with the hand written note that were in the room at our arrival - a nice personal touch you don't see very often anymore. Staff were friendly and helpful too.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the awesome review. FYI we will be getting rid of the hand written notes and replacing them with miniature robots that will hand you the water one drop at a time. LOL Just kidding. You never know though. I guess its only a matter of time in this day and age. Thanks again for all your kindness. Take care!

"Great location"

5
11/08/2018

Although the hotel is a bit outdated, it's clean and comfortable with friendly staff and an adjacent restaurant, grocery store and pharmacy. There are few other decent options in this part of town and It's close to my daughter's small place.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. We built our hotel to be close to your daughters place. LOL. Thank you for staying. Please come back.

"Family get away"

4
03/08/2018

Didn't want to pay downtown prices so searched close by and this looked like a good option. One minute walk to busy intersection with lots of bus options. Good restaurants close by and found out Mount Pleasant has great restaurants on Main Street. Easy access to downtown by transit. We have two kids so not having a pool was a negative. Clean rooms, on site restaurant. Hotel seems newly renovated so rooms and common areas were very comfortable and clean

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. We appreciate your kindness. Please stay again soon. Take care!

"Great staff!"

5
30/07/2018

We had a wonderful stay at the Best Western! The staff was great: very friendly and helpful! Check out the restaurant literally next door: great food, great chef! The rooms are very nice and quiet. We will come again.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Wow, thank you so much for the great review. Please come back again soon. Take care!

"Best in customer service"

5
24/07/2018

I have stayed at a number of Best Western Hotels in the past 5years and rank this particular facility one of the best. The customer service was spectacular especially during morning breakfast in the restaurant where the front desk gentleman - I wish I got his name - came and asked us about our plans for the day - did not find him invasive - and offered things to do and see based on our interests. He went out of his way to get coupons or look up details if we were planning to visit an area not familiar to him. He also gave suggestions on where to eat in Vancouver and the area even as far as Squamish BC. This by far made our vacation the best and stress free. I will defiantly go back hoping that this gentleman gets the recognition he deserves. As far as the facility itself goes it was exceptionally clean with friendly service everywhere. Customer parking was a bit of a struggle to park our Dodge Charger in the parking garage below as there is limited parking and it is first come first serve. I can now honestly say I am a pro at fitting a larger car in a small spot the size of a match box. But hey memories are what you make of them. We laugh about the experience and pat ourselves on the back for parking early and walking or taking a taxi for evening excursions.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the awesome review. We are thrilled to know that you enjoyed your stay. Please come back soon. Take care!

"Best staff"

5
13/07/2018

Thought this was closer to cruise departure so booked it for that reason. It was not as close as we thought and considerable construction surrounded the hotel but the staff was incredible! So incredibly helpful for us who knew nothing about Vancouver. Wonderful bed, nice room.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the awesome review. I'm glad you liked the service we provided. Thanks to your review, I've decided that no one will be fired. LOL! Thanks again, take care!

"Out of the way, but the service makes up for it."

5
08/07/2018

A small but well mainted hotel off the beaten path. Near publlc transportation. Anf there are cabs. Rooms are nice and the staff is top shelf. No free breakfast as others but yiu do get a discount on the next door resturant.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. I'm glad that you enjoyed your stay. Please come back again soon!

"Served the purpose"

3
07/07/2018

My wife and I were looking for a good hotel in or near Vancouver center from which we could tour the area. It was adequate and served the purpose. It wasn't too expensive, and the parking was free. Though the room was tight, it also served the purpose. The staff were there to assist, but most were just pleasant. Only one we met (Esir) was truly friendly and welcoming. The restaurant next door is convenient for breakfast, but with only one waitress (at least while we were there), she was very overworked and service was very slow. That was very frustrating. There are lots of restaurants for lunch or dinner a short walk from the hotel. The area is safe to walk around. It was only a 15 minute walk to get to main areas of Vancouver (though about 30 minutes back as it's uphill). In other words, it was manageable to travel much of Vancouver by foot. In short, reasonable price, clean, safe, near Vancouver - it served the purpose.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. We appreciate your thoroughness. I'll be sure to let Esir know that you were grateful for his service. Please come back again soon! Take care!

"Good location"

4
01/07/2018

Our group was looking for a clean, reputable hotel near Vancouver's transit and train station. The Best Western Plus was perfect. The staff made check-in easy and the following day another staff member gave us detailed directions and tips for Stanley Park and the Capilano Suspension Bridge Park. Vancouver is a busy city, so it was nice to stay in a neighborhood hotel.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the awesome review. I'm thrilled to know that our location worked for you. Please stay again soon. Take care!

"Location, service were good"

5
29/06/2018

We got in really late as the Amtrak was delayed by two hours, so it was almost 1 AM when we got in. Thankfully, they were still able to check us in. It's conveniently located within 10 mins of the train station.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for all the kind words. We are happy to know that you enjoyed your stay. Thank you and take care!

"Good hotel with almost no parking."

4
24/06/2018

Great room, clean and large. Very limited parking and no place near to park. We found a space but could not move car for 2 days. Walked and cabs. Food market and good resturants within 2 or 3 blocks.i recommend Barneys on main st near 8th.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the kind review. I'm sorry parking was an issue. This is why we offer it free of charge. We hope to see you again soon. Take care!

"Great Hotel"

5
16/06/2018

This hotel is clean, the staff are amazing, it has indoor parking and it's right on a transit route so if you're not driving, it's easy to get around. I would definitely stay there again and I would recommend it to anyone.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much David. You are too kind. Please stay again soon. Take care!

"GREAT HOTEL"

4
13/06/2018

We stayed for 5 nights recently. Hotel has recently had refurbishment and is lovely. The staff were friendly and helpful especially the 2 male senior members of staff. Not sure if they were Manager/Assistant Managers but they were around most of the time and always asked if everything was ok. The hotel was spotless and beds were comfy. Restaurant next door did good breakfast. Location was also good. 20mins on the bus to downtown yet prices were much better than downtown. Overall a great hotel with friendly and helpful staff. House maids were also friendly and worked hard to ensure the hotel was kept clean.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. We appreciate your kindness. We hope to see you again the next time you cross the pond. Thank you and take care!

"Vancouver staying at the Best Western."

3
12/06/2018

Accommodation in Vancouver is very expensive, so we stayed a little out of the city at the Best Western Plus Uptown. Getting to Vancouver (city) was easy as catching one of the regular buses got you into the city in about 20 minutes. Once in the city (near cruise ship terminal) we found free shuttle buses that would take you to Grouse Mountain or Capilano Suspension bridge. The hotel it's self was ok, we had two comfortable queen beds. The room was tidy and clean and we had a private bathroom. As there was only one lift in the hotel, we did have to wait a while for the lift. Staff where ok, not that friendly. On check in the big guy at the front counter was rude, saying it politely!

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your comments. I'm sorry that you ran into some issues during your stay. We hope that you choose to stay with us in the future as we pride ourselves on being the leaders in customer care! Thank you and take care!

"NOT BEST: a minus not a plus!"

2
01/06/2018

We used to enjoy staying at this hotel, however this visit included: -migraine causing off-gassing from the just installed new flooring and carpets -major construction just outside the hotel entrance (sidewalks ripped up) and inside the hotel -elimination of the free breakfast area and opening a door to the slowest restaurant, ever -2 nights stay in the tiniest room, could only fit a double bed, with the tiniest washroom (the door brushed against the toilet front and was stopped by the tub) -seing the staff fold towels on the floor because the tables they used to fold them on were eliminated with the breakfast area -not being informed or forewarned about the construction which any other hotel would have offered a discount during construction - being charged $411 for the 2 nights stay

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I'm sorry that the renovation spoiled your stay. As you must be aware, they are not going to last forever. As far as the outside construction goes we have absolutely no control over that whatsoever. They just started one day without advising anyone in the neighborhood. Regardless, I do apologize for any inconvenience this caused and hope that you continue using Best Western for all your future travel needs. Thank you and take care.

"Good value"

4
30/05/2018

First time visit. Nice hotel,very clean with decent size rooms. Staff friendly and whilst a little away from downtown we easily walked it. Buses were frequent in any event. Adjoining restaurant was good and reasonably priced.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. I'm very happy to know that you enjoyed your stay. Please come back again soon. Thank you and take care!

"Out of Way"

2
28/05/2018

There are two Best Westerns in Vancouver. We made a big mistake and booked the uptown. It is a 15 minute bus ride to downtown and hard to get around if you do not know the bus routes and where they stop. The area was not the best and I was worried about returning at night with two long blocks to walk. The hotel is presently undergoing renovation which is not too inconvenient but there is no central air conditioning and the hallways were hot. The air conditioning unit in the room was right next to the bed and blew on me all night. Other Best Westerns that I stayed in were very nice and included breakfast which this did not. There was not much of other choices to go to. This was not worth the high price. Staff was friendly and very helpful in figuring out transportation and willing to help us book tours.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I'm sorry that you did not enjoy your stay. We hope that you continue using Best Western for all your travel needs. Thank you and take care!

"excellent friendly service"

4
20/05/2018

The service, rooms and facilities were well above par. The location was handy to walk anywhere downtown. The staff was very friendly. The restaurant in the hotel was handy with a good menu. The hotel is undergoing rennos but was not too inconvienent.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you very much for your kindness. I'm happy to know that you enjoyed your stay. Please come back soon. Take care!

"good location and facilities"

4
16/05/2018

Friendly, nice room, good shower and bed. We had a noisy 'party' of drunk young women next door late one night but on request a member of staff came and effectively quietened things down, and diplomatically - impressed. Hotel is pet friendly.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your kind review. I should mention that we are not pet friendly. Service animals are always permitted but the guest must provide the required documents. We hope to see you again soon. Take care!

"Easter Weekend Family Visit"

3
05/04/2018

The location of the hotel is ideal for making connections to the downtown core. The room was very clean .. which would have been a challenge for house keeping considering the hotel is under going renovations. We found the bathroom floors (Rm 220) to be very cold due to the fact that the room is directly above the parking garage. The restaurant connected to the hotel served an excellent breakfast for a very reasonable price.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the great review. Please stay again soon. Take care!

"Good Location"

4
03/04/2018

This is a good location and easy go find restaurant. I pick this hotel because the parking is free and WiFi is free inside the room. They have a good customer service and friendly. Only one thing that I don't like is the bed is a little small for 2 people.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you very much for the great review. We hope to see you again once we have finished the renovations. Take care!

"Nice room close to the action"

4
29/03/2018

Comfy bed, hot water w/good water pressure, nice room, friendly hotel staff, very good security measures, private underground garage convenient for loading & unloading vehicle, nice view of city, nice toiletries

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for all the great comments. We appreciate your kindness. Please stay again soon and take care!

"Imaginary Renovation"

1
28/03/2018

My wife and I stayed here in early March, having stayed here previously in 2014, and were dissatisfied to say the least:- - Both Emergency Exits had signs on their doors saying 'Please do not use stairwells today painting in progress thank you the management'. These were up all 7 days and we never saw a workman working in them. Surely to do this is illegal in Emergency Exits. - Letter in our room stated, 'To all Guests - We are currently undergoing renovations in our lobby and public areas. We apologise for any inconvenience this may cause. Please be cautious of where to step'. Half finished floor tiling,decorations and painting paid evidence to this but only on our last day did we see any actual action. - Gym on top floor with poor barely working equipment, disgusting windowed roof and limited usability because of noise caused to room below. - room replenishment rarely achieved. - Toilet seats in rooms for small children, ridiculously small and unusable for the larger person. - breakfast not included although had been in advert when booked. Sunil did his best to make our stay enjoyable but all the above appeared to be out of his hands and dictated with inadequate budget and timescales by head office. I'm surprised large reductions on the rooms were not automatically offered to customers during this crazy period. The Hotel is ideally located, has pleasant friendly staff, and an excellent new restaurant next door.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I'm sorry that you ran into so many issues during your stay. Anytime renovations take place we must leave room for error. We appreciate you bringing your concerns to us as we will use this information to prevent these problems from occurring again. Thank you for staying and take care.

"Lovely hotel centrally located"

5
22/03/2018

I love to stay here; it is consistently clean, convenient and the staff are always great. I like the secured parking and the rooms are very comfortable and clean. While they no longer serve breakfast with your stay, the adjoining restaurant is quite good, with fast breakfast service and very inexpensive. I'd highly recommend it.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the awesome review. We appreciate your kindness. Please come back again soon. Take care!

"Great service and location"

4
11/02/2018

This BW was excellent for visiting Van General with a good rate and short taxi ride away. Lobby is being renovated so staff were super accommodating and kind. Underground parking may be limited but mall parking right across the alley.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the awesome review. I'm happy our location worked for you. Please stay again soon. Take care!

"Great location & good nice staff"

4
06/02/2018

I liked the location of this hotel for walking to restaurants, getting downtown. The hotel was nice and friendly, really nice staff too and walking distance to skytrain and only a 15 min cab ride to the airport.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the kind review. We appreciate you choosing to stay with us. Please come back the next time you're in town.

"Best Western Plus Uptown Hotel"

4
06/02/2018

While the neighbourhood appears a little sketchy; the hotel itself is clean, comfortable and pleasant.This hotel is conveniently located to many top notch restaurants on Main and Broadway (the Italian restaurant next door is particularly awesome) and also has very easy access to public transportation. At time of stay the hotel was undergoing some major interior upgrades; I look forward to seeing the changes next time I stay here.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you very much for the great review. I'm happy to know that our hotel worked for you. Please come back soon. Take care!

"VooDoo Doll"

1
06/02/2018

After composing politely that our room was not cleaned on the 2nb night of our 4 night stay, we came back the next day to a clean room late as we were working a trade show. We got ready for bed pulled back the clean fresh bed sheets to find a VOODOO DOLL on my side of the bed.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
I am terribly sorry about the housekeeping issue that you encountered. We try our best to provide superior customer care but came up short in this case. We appreciate you bringing this to our attention as we will use the information provided to make sure that future guests do not encounter any issues of this magnitude. We hope that you continue using Best Western for all your travel needs. Thank you and take care!

"True to its name...BEST"

5
05/02/2018

We have stayed at this Best Western Hotel many times and found our most recent visit to be comfortable and pleasant, as always. We had a room with a king bed, microwave refrigerator and coffee maker. The room was spacious, clean and comfortable. It is easy to get in from the airport on the skytrain followed by a short walk or a 2 stop bus trip. The hotel is well located with easy public transport to a number of Vancouver highlights. On Main or Broadway one will find plenty of quaint shops and a variety of restaurants. Definitely gets our recommendation.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your great review. We appreciate all your kindness. Please stay again soon when all of our renovations are complete. Take care!

"Poor"

2
02/02/2018

There is no place to park when arriving. Poor signage outside. Rough neighborhood and had to park of street due to parking lot clearance. Lobby was out of date and in disrepair. Entry way from parking garage to lobby resembled the basement. Beds were uncomfortable.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
I'm so sorry that you did not enjoy your stay. We try our best to provide superior customer care but apparently came up short in this case. We hope that you continue using Best Western for all your travel needs. Take care.

"Great stay in Vancouver"

5
31/01/2018

We have stayed at the Best Western Uptown quite a few times and have always had wonderful accommodations! The hotel is very clean and staff are very friendly and helpful. The beds are so comfortable and we really appreciate having more than one type of pillow to choose from!

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the great review. We appreciate your kindness. Please come stay with us again soon. Take care!

"Love this hotel"

4
13/01/2018

Recently stayed 4 nights while in Vancouver for business. Hotel staff very friendly and helpful. Hotel is very clean with comfy beds and pillows. Although located on quite a busy street, I did not hear any traffic noise at night. Rooms are equipped with a fridge and microwave, keurig coffee maker and pods. Some renovations are currently underway to make the lobby larger and provide access to the restaurant next door. I recommend this little Italian restaurant next door for dinner.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. I'm thrilled to know that you enjoyed your stay. Please come back again soon. Take care!

"Good value"

4
09/01/2018

When the breakfast room is finished, it will be an even better place to stay, though the Bella Italia next door was great. Room was cold, but they loaned us a heater to use until the room had warmed up...which worked like a charm.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the kind review. I should mention that the free continental breakfast is being discontinued for good. The restaurant next door is more spacious and has a wider variety of options to choose from. We feel our guests will be most pleased with the changes. We hope to see you again soon. Take care!

"Vancouver Hotel"

5
05/01/2018

If you look pass the quiet, rude front desk person, Dave, you will be pleasantly surprised with this hotel. Rooms are clean, Continental breakfast is very nice & great restaurants a few minutes walk from hotel. It's about a 10-15 minute drive to downtown oVancouver. Parking is very tight for a large car. Overall,a nice, comfortable hotel.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the great review. I'm sorry if you didn't find the front desk staff to be to your liking. We will use this information to better our service in the future. I'm glad that the hotel worked for you and hope to see you again soon. Take care.

"Exceeded Expectations"

5
02/01/2018

I was in Vancouver to visit my mom at VGH. I hadn't planned to stay in town, but changed my mind. I looked for the most reasonable accommodation with a medical rate. I found this hotel online. The area is up and coming and the hotel is boutique. This wasn't always the best part of town, but I could see that things have changed considerably in the past few years. There were lots of younger people (30's crowd) biking and walking around. Obviously many new condos in the area. There is a shopping centre next door and a Starbucks across the street. The hotel itself was small, which I prefer. My room was excellent, fixed up very nicely (re-done recently) and a good size. There was a small fridge and a microwave. I bought my food at Whole Foods on the way back from the hospital and heated it in my room. I also ate my breakfast this way so can't comment on the hotel's complimentary breakfast. The rate was very good and I didn't have to pay for parking. I stayed two nights and would stay again.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Wow, thank you so much for the awesome review. I'm happy to know that you enjoyed your stay and look forward to your next visit. Take care.

"Total value for money and very reliable"

4
01/01/2018

I along with my wife and daughter stayed at Best Western uptown hotel for ten days and had a very good experience. The room was spacious and very clean. The housekeeping does an exceptional job. Breakfast could have had more options like boiled eggs maybe and more variety. It is located very centrally and the hotel is total value for money. We shall stay again if possible.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. I should mention that the free continental breakfast has been discontinued. Breakfast is now being served at the restaurant next door at a discounted rate for hotel guests. They will definitely have a greater variety of options available. We hope to see you again. Take care.

"Christmas at Best Western!"

4
01/01/2018

My adult daughter and I and our 2 dogs stayed at the Best Western Plus in Burnaby over Christmas while we were visiting with family in Vancouver. It was quiet and peaceful around the back where our room was. The beds were extremely comfortable, great wi-if, the front desk staff were excellent. And with my BCAA, we got a good deal on the room. The full buffet breakfast covered all the basics(and then some!) although I have to say the attendant was a bit pushy about the waffle machine. The only reason I didn't give them five stars was because there were some sunflower seed husks behind the bedside table in our room. Not a deal breaker, but still, yuck!

"Vancouver"

5
31/12/2017

Nice trip. 5-10 cab to downtown. Nice room and service. Small mall across the street for groceries, liquor, etc. Lots of cabs available so access to downtown was easy. Desk staff was great. Met friends for breakfast so didn't try it out. Coffee above average.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the awesome review. We are happy you enjoyed your stay. Please come back soon. Take care!

"Great value for money and good location."

4
30/12/2017

Great service staff. Internal ambience is very nice. External ambience is OK. Pretty close to downtown but not so close to became scary for drivers. Overall it is great value for money. Strongly recommend it.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the great review. I'm glad that our location worked for you. Please stay again soon. Take care!

"Nice gem downtown"

5
23/12/2017

Boutique hotel feel with the Best Western brand name. Underground secure parking. Right across from a buy low and shoppers drug mart. Staff was super friendly. Room was clean and neat. Bathroom was very cold though. Likely because it was outside wall facing (and winter) but the floor was freezing. Room proper was fine. Wifi was strong.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. I'm sorry about the lack of heat in the room. Some rooms take longer to heat up than others. We hope to see you again soon. Take care!

"small hotel but the staff very friendly"

4
21/12/2017

first of all it is not hard to find - but there is no pull in area in front, you park on the street - I kind of thought this is strange but big city??? It is a small hotel, staff are friendly. Our room was clean and quiet. The breakfast was good. Location was good. Found a lot of good restaurant a block away. My only thing I wasn't happy with was the underground parking - this is totally my fault but let me explain, we drove a extended cab full length truck could not leave on street at night for the expensive tool boxes on back. The staff understood and said try parking at the top - all full - we did find parking on 2 level but very awkward to part a large vehicle. If you drive a smaller truck or car parking will be fine. secondly you are not guaranteed a parking space - which no matter what I drive or where I stay I like to know that my vehicle is safe. over all I would stay here again. Just drive a smaller car.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the great review and thank you for the pointers about the parking. We hope to see you again soon. Take care!

"Poor Shower Head"

3
18/12/2017

Overall stay was fine that I was up & going home the next morning. The Shower head was extremely poor so was the water temperature. The air conditioner / heater made terrible noise through the night making for not a solid sleep.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I apologize for the lack of water pressure in your shower head. We appreciate you bringing this to our attention. I hope the rest of your stay was pleasant and look forward to seeing you again the next time you're in town. Take care.

"Won't actually clean your room"

2
18/12/2017

The cleaning staff is the reason I won't come back to this hotel again. Great location, free parking... not worth it. I pulled my one of the covers off the bed because it looked dirty & for 2 days it stayed on my floor. They just left it. Didn't clean up, just vacuum the floor, gave me new towels, made up the bed. Didn't wipe nothing down. Where dirt was it was still there everytime I came back to my room. Pay the extra money & stay elsewhere.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I'm sorry that you found so many issues with the up-keeping of your room. These issues have never been presented to us before. Regardless, we do apologize for the problems that you encountered and hope that you continue using Best Western for all your travel needs.

"xmas visit to kids & enjoying the lovely city"

5
17/12/2017

we stayed 4 nights, extended from 3, due to overall comfort & location...it was a nice smaller hotel with good breakfast (incl free but no longer to be after Jan 1)...we even got the parking underground...this time of year not being as busy as summer I guess...hubby says it was a bit difficult to get in due to laneway...however there is also some street parking fairly close....there is a good small mall next door which is handy...coffee was excellent (big plus for us), fridge allowed us to have fresh cream at hand & juice or cold wine...was quiet spot generally, not sure unless ambulances & police take different route?? overall we were very pleased....we were given a generous credit for last night due to cablevision not working...this was a nice extra

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. We appreciate all the kind words. We are happy to know that our hotel works for you. We hope you choose to stay with us again. Thank you very much and take care!

"Nice place to stay"

4
14/12/2017

The overall experience was good. I would recommend and stay here again. Staff was friendly and the rooms have good amenities. The bed was lumpy and the air conditioning is a bit weak but other than that we were quite happy.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the kind review. I'm sorry that you found the bed lumpy. We appreciate you telling us as it gives us an opportunity to fix the problem before someone else experiences the same issue. We hope to see you again. Take care!

"Good clean motel is an inferior location"

4
11/12/2017

Staff was friendly and helpful. I was glad to get specific directions on how to enter and exit the underground garage. Outside lighting was superb considering the density of night time fog that interfered with driving. The breakfast room was cramped, but we were glad to get a hot breakfast after being previously told that breakfast may not be offered. The array of hot foods could be expanded. Overall, it was a good experience.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
I'm very happy to know that our hotel worked for you. Please make sure to come back soon. Take care!

"Great Staff"

5
11/12/2017

Best staff around. Very helpful and pleasant. Assisted us with the bus systems. Awesome staff in the breakfast room. Delightful atrium on second floor. I am a smoker and it very nice having the atrium on the second floor for a safe place to have a break that wasn't on the street. The room was very convenient to our needs. The beds could have been more comfortable.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the awesome review. You are too kind. I shared your comments with the whole staff and they were thrilled to know that they were making you happy. Please come back soon. Take care!

"DO NOT BOOK HERE!!!"

1
05/12/2017

I booked a night at this hotel through booking.com. I cancelled the booking because I was unable to make it but unfortunately was charged anyways. I was charged $144.00 because apparently they did not receive the cancellation through booking.com. I offered to email them my confirmation details but the hotel referred me back to booking.com. I spoke to booking.com and they are claiming I booked the same room twice within 10 minutes of each other which I did not. I did not receive any reminder emails of the trip because I had canceled it but neither booking.com or this hotel are willing to refund my money. The manager of this hotel would not even get on the phone with me to discuss this matter. Very rude!! would not spend my money ever in this hotel. Spend your money elsewhere in Vancouver there are far better places.!!!!!!

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I'm sorry that you made the mistake of duplicating your booking. On the day you made your reservation we were sold out meaning we turned away business to honor your booking. In this case it would be up to Booking.com to give you a refund. Regardless, I apologize for any inconvenience this caused and hope that you continue using Best Western for all your travel needs.

"Nice Place Close to Everything"

4
04/12/2017

We chose this property because of it's proximity to an event, but it would be suitable for almost any trip. Right on transit and close to everything, it's an ideal location, and a clean, quiet place to stay. The included breakfast was a bonus, and was of good quality. We would stay here again for sure.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for all the great compliments. I'm happy to know that the hotel works for you. We appreciate your kindness. Please stay again soon. Take care!

"Work "

4
01/12/2017

Great hotel, close to all amenities and included parking, nice light breakfast in the mornings served off the lobby, close to restaurants and grocery stores. Clean. Staff are borderline unprofessional.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. I'm sorry that you didn't find the staff to be as professional as you had hoped for. This is something that we will have to work on. We hope you choose stay with us again. Take care!

"Handicap room 206"

2
30/11/2017

FYI we didnt choose this room. The bed is overdue for replacement and pillows have no content and are flat. Also due for replacement. The TP roll dispensers are in a location that are difficult to access. 3 out of 4 keurigs were decaff. The HVAC system was sooo loud. We had 3 terrible sleeps here. Hope this info helps.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I am sorry that you didn't enjoy your stay. For future reference, please let us know immediately of any discomforts that you are experiencing so that we have an opportunity to rectify the situation. We hope that you continue using Best Western for all your travel needs. Take care.

"Welcoming Surprise"

5
29/11/2017

This hotel might not look like much, but it was a pleasant surprise for me. Clean room, free parking, free, internet and free breakfast made this trip so much more affordable. Market next door for snacks at night and good staff willing to assist at anytime. Clean rooms! This hotel is 10 min. from downtown and all of Vancouver's attractions. Away from the downtown noise and since I was driving it gave me and my son an opportunity to go to other places. I traveled alone with my young son and the fact that we could park our car in an indoor facility with an elevator to our room floor made it safe for us to come back at anytime.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the kind review. I'm thrilled to know that you enjoyed your stay and that our hotel met all your needs. Please come back soon. Take care!

"A Little Jewel of a Hotel"

5
28/11/2017

I have stayed at this Uptown Best Western several times over the past years and it continues to be the "little jewel of a hotel" as I've described it before. The location is perfect for me, the secure underground parking a big plus and the new decorations just add to the overall very pleasant experience of staying here.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much. You are a Jewel of a guest. We appreciate your kindness. You made us feel wonderful and we hope to see you again soon. Take care!

"Better than Average"

3
22/11/2017

Decent location with free parking but don't bring your SUV or you'll need a "spotter" to guide you in and out of this extremely small underground parking lot. On the plus side free parking is extremely rare in Vancouver. I had a King Bed room, which was almost as tight as the parking spots but according to the room map posted at the elevator, it was the biggest room on the floor. While many will say "size doesn't matter", everyone knows cleanliness certainly does and in that regard, I found my room very clean.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the great review. We appreciate your kindness, please stay again soon. Take care!

"Good for a one night stay"

3
22/11/2017

Good location if you need to get around Vancouver but don't want to pay the prices for a hotel in the downtown core. Noisy - could hear street noise so take earplugs No restaurant in the hotel, but they use the Italian place next door....I was pleasantly surprised by how decent it was.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the nice review. I'm sorry you found the room to be noisy. For future reference, next time please request a room facing east 10th avenue as the tend to be quieter. We hope you enjoyed the rest of your stay. Thank you for staying and take care.

"Clean and Basic"

4
13/11/2017

We stayed here November 11th through 13th. This is nice, affordable hotel for this area of town. There are a lot of cool microbreweries, restaurants, and bars that are walkable. This is good because as Vancouver is still sadly lacking Uber, getting around by cab is expensive and annoyingly difficult (try to hail a cab on the streets of Vancouver, and I'll see you next month)! There is a mall next door with a big grocery store (supermarket) and all of the typical stores you might expect in a mall (Shoppers Drug Mart, Dollar Store, Electronics Store, Fast Food, Clothing Stores, etc., etc.) The hotel lobby and entrance are quite unimpressive, and actually feel a bit sketchy—but the rooms are clean and have most of the basics you would expect (mini-fridge, complimentary Keurig coffee maker and pods, fast free Wi-Fi, lots of plugs and USB ports. There is no in-room safe though. Overall, for the price it's a pleasant hotel that gives you just what you'd expect.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. I'm happy that you enjoyed your stay. Just so you are aware, we are still in the process of renovating our lobby. Please make sure to come back soon. Take care!

"Convenient for us."

4
09/11/2017

Free parking although they are a little tight. Lots of very good restaurants within walking distance. A 2 min walk to the Kingsgate mall. We have actually walked to Science World and to see Cirque once. A very short cab ride to see the Canucks or BC Lions as they are virtually next door.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. I'm glad that you generally enjoyed your stay. Please come back soon. Take care!

"Pleasant stay in quiet location"

4
08/11/2017

Our two negatives at this hotel were the scruffy-looking evening receptionist and the fact that our room wasn't serviced on the first day (we just received a shrug when we mentioned it at reception). We later found a form buried in a drawer which we should apparently have handed in, stating our servicing requirements but next time we just hung the sign on the door requesting it. Apart from that though, we had a nice large room with comfortable bed and chairs and a peaceful night's sleep. We were at the time able to enjoy the good choice on the breakfast bar. The staff were cheerful and attentive, as were the daytime receptionists. Its location could be a disadvantage to someone without a car, as we were, as it involves a 10-15 minute walk to the nearest metro station (although there is also a nearby bus route). There is, however, a convenient shopping mall with supermarkets across the road and several restaurants, although we didn't feel the need to explore these as the Italian one next door does delicious food.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. It was very thorough and helpful. Please come back to see us soon. Take care!

"BW Uptown Hotel"

3
07/11/2017

It has good access to all areas of the GVA. Very small lobby and kitchen. Rooms are clean and well maintained but some of them are very small. Staff are friendly and willing to help. They have a great fitness center but it doesn't open until 8:30am

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. We hope you choose to stay with us again. Thank you and take care!

"Trip to Vancouver"

4
01/11/2017

I made the trip with a friend who had to see a surgeon about her upcoming surgery. We needed to stay as close to the hospital as we could. The Best Western on Kingsway was a good choice. The location was good and the price was something we could afford. We were very pleased with the hotel. The service was very good and the room was clean and updated. The continental breakfast though wasn't very good though. Overall we were very pleased and would stay here again.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the great review. We are happy to be of service to you. We hope to see you for a non-medical visit next time around. Thank you for staying and take care.

"Great location, difficult parking"

3
30/10/2017

Overall this hotel was clean and comfortable. The rooms were quiet despite being next to a busy street. The underground parking though was terrible - the key gate in malfunctioned repeatedly, the parking stalls were too small for my full size SUV, and the lot was very difficult to maneuver my full size SUV around in. Even witnessed one person in a car smashing into the cement as the stalls are very tight and not many.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. I'm sorry parking was such an issue. This is exactly why we offer it free of charge. Hopefully the rest of your stay was wonderful. Please make sure to stay with us again. Take care!

"Great Location Clean and Modern"

5
28/10/2017

Stayed 3 nights. Location is great, next to lots of restaurants and very safe to walk in evenings. Staff were very helpful and friendly. Rooms clean, modern, and very quite. Quests are offered coffee and juice all day long. Breakfast not that great, but I hear they will discontinue in a couple of months. Parking lot pretty tight with limited parking spaces. Get there mid day, leave your car in the garage. No need to drive as you're one block from bus route and your downtown in 15 minutes for $1.80.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the kind review. I'm glad that you enjoyed your stay. Please come back soon. Take care!

"Good hotel in convenient location"

4
28/10/2017

Nice modern hotel with free underground parking. Front desk staff were friendly and helpful although some didn't seem to know the local area very well. Our room was fine, very clean and had a microwave, fridge, coffee maker and 2 luggage racks. Breakfast was included and it was OK with eggs, sausage, toast, waffles, yogurt, cereal, coffee. The room had a good bathroom with a jacuzzi tub. The location convenient for us as we were visiting a friend who lives close by. It's easy to get downtown or to Stanley Park using the buses that run right past the door. we enjoyed our stay and chose to stay there again when we returned to Vancouver the following week.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the great thorough review. We appreciate your kindness. We hope that you come back the next time you're in Vancouver. Take care!

"Best Western Uptown Vancouver stay"

5
25/10/2017

Very clean and modern hotel. Complimentary breakfast was great for people on the run during the day. Lots to see in the area. Friendly and helpful staff. Close to shopping and Hospital for my husbands procedure. Would stay there again if needed.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. We appreciate your kind words and hope to see you again for a non-medical appointment. Thank you and take care!

"Great hotel at a decent price."

4
22/10/2017

Looking for an hotel near downtown as well as close to UBC and I found the Uptown Best western. The staff was friendly and accommodating, rooms were clean, breakfast was included though we often had breakfast plans. I would totally stay here again.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. I'm glad that you enjoyed your time here. We hope to see you again soon. Take care.

"One night stay on return to Vancouver, BC"

4
22/10/2017

My wife and I stayed at this hotel one night after returning to Vancouver, and prior to leaving on "The Canadian" passenger train the next day. We selected this hotel based on positive reviews in both the BW and Trip Advisor websites and our assessment after our stay is that those reviews were accurate. We especially liked the secure parking provided at no additional charge. All in all we found this hotel to be an excellent value stay, while not in the core Vancouver downtown area, very convenient to both the core downtown area and the Via rail train station.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the very favourable review. We are glad to know that our location worked for you. We'll see you next time. Take care.

"Good Value"

4
19/10/2017

Reasonably priced hotel in Vancouver. Clean and well furnished. Friendly staff. Breakfast options are plentiful. Nice neighbourhood to walk around in with plenty of good restaurants in the area. Parking spaces are tight in the parkade but free parking is a bonus.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. I'm glad our hotel works for you. Please stay again soon. Thank you and take care.

"Great stay at reasonable price"

5
18/10/2017

Located just outside the downtown core, this hotel is near restaurants, rapid transit, and offers free underground parking. Rooms are clean and functional. For a breakfast that is included with the cost of the room, this hotel provided an excellent range of food, including a hot omelet and bacon. However, we understand that the free breakfast will not be offered after Dec. 1, 2017. Sad.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the awesome review. Yes its true. The breakfast will be no more but the restaurant will be stepping in to feed the people. They will have a better variety than what we offered. Thank you for the great comments. We hope to see you again. Take care.

"Awesome Stay"

5
17/10/2017

Very relaxing quiet stay, hotel was Better than we expected, rooms very clean hotel was clean, close to amenities good restaurants close by and will stay there again in the future. We thought we had booked a different BW, and we are glad we

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Wow, thank you so much for the awesome review. We appreciate your kindness and look forward to your next visit. Thanks again and take care!

"Great place to stay."

4
17/10/2017

Came down for the night, daughter had appointment at the woman's hospital. They offer a discount price because we had apt at hospital. Rooms were very clean and the beds very comfortable. Kind helpful staff. Complimentary breakfast looked awesome,will try it next time. Would def stay here again

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. I'm sorry to inform you that our free continental breakfast will be discontinued at the end of this year. However, the restaurant will be open to serve you and we are sure you will enjoy their menu even more. Hope to see you soon. Take care!

"Pacific northwest vacation"

4
16/10/2017

Overall a very nice hotel, medium sized. Room was very quiet despite location on a busy city street. Facility and rooms were very clean and attractive. Bed was comfortable, furnishings clean and attractive. Breakfast room a bit small and cramped for a facility this size. Underground garage was cramped, but used it only one night of three; used public transportation otherwise. Staff were pleasant, polite and responsive.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. I'm glad that our location worked for you. Please stay again soon. Take care.

"Great single night visit"

4
12/10/2017

Nice hotel. Very competent and friendly staff. Very helpful getting us a large taxi. Included breakfast was good. Uptown location was fine for us and a lot cheaper than staying near the water or right downtown.

"Very pleasant stay"

4
10/10/2017

check in was easy, room was ready (a bit early as well), very clean and comfortable. Nice little Italian eatery next door. Breakfast perfectly acceptable. Close to bus stops for transit getting into downtown. A perfect place to stay, and would recommend this hotel if downtown is either too expensive or not available.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. We appreciate your kindness. Please stay again soon and take care!

"Great location "

3
08/10/2017

This hotel has excellent front desk staff. It's in a perfect location and the rooms were lovely! Very clean and bed is super comfy! The elevator at front desk seems old small and a bit scary but other than that this is a great little hotel in the best downtown location

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for all your kind words. We appreciate your thoughtfulness and hope to see you again. Thank you and take care.

"Uptown Vancouver Best Western"

5
08/10/2017

Good stay. Not very far from downtown. The area is very accessible by public transport. The staff was extremely helpful. Rooms and beds are clean. I would certainly stay there again. Great value for the price we paid!

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your awesome review. I'm glad our location worked for you. Please come back soon. Take care.

"Little gem in Vancouver"

5
08/10/2017

A well located hotel in the Broadway corridor for trips of a medical nature. Owners have carried out tasteful renovations to room and common areas. Would recommend this Hotel. Secure parking is somewhat limited but do able.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the kind review. I'm glad you approve of the renovations. We hope to see you the next time your in Vancouver. Take care.

"Best Western Plus Uptown"

4
04/10/2017

Stayed for medical appointments at BC Children's and would highly recommend this hotel. Central location with about 15 minute drive to hospital; friendly staff, very nice rooms, and good breakfast selections. Only downside is lack of parking but there is street parking available.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the awesome review. We're happy to serve you and we appreciate your kindness and thoughtfulness. Take care.

"Great Value for a Large City"

4
30/09/2017

This hotel was full of European tourists. It was very quiet and well maintained. Best part, though, was its access to public transit. It was only 10 minutes or so downtown by bus and the senior's rate is $1.85. It is also located in a funky neighbourhood with lots of cute little restaurants. Given how expensive Vancouver is, this hotel was a relative bargain. It also met all the Best Western standards so we will go back to it again.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your comments. I appreciate all your kindness and am very glad that you enjoyed your stay. We look forward to your next visit. Take care.

"Comfortable Beds, and Pillows - Great Italian Restaurant"

4
29/09/2017

We were intown for medical appointments. Not a fun trip , but the location and the medical rate made this a very good choice for us. We had two rooms. Everyone slept well except for a bit of overhead noise of people walking about. We were able to park in the small secure garage each night and appreciated being able to walk across the street to the grocery for snacks. The in room coffee, mircowave and frig came in handy. The dinner we had at the tiny Italian Restaurant was a treat. We enjoyed the fresh steamed mussels, Chicken Marsala, Ginochi, and the lamb shanks were wonderful. The little Italian Restaurant next

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the awesome review. We appreciate your kindness. Please stay again and take care!

"Comfortable room, ugly breakfast area"

3
27/09/2017

Our room was comfortable enough. The parking garage was difficult to enter - we were warned that the door was tricky but had to summon reception to get it to work properly. Instead of warning guests, why not fix it? The breakfast area was cramped and hot - we ate and left as quickly as possible.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. We are trying our absolute best to get the garage gate working. We are waiting for a piece of equipment to be shipped in from overseas. It is out of our hands and we are kindly asking our guests to be patient while we work this out. I am also happy to announce that by the end of this year, we are getting rid of our breakfast room. Breakfast will be available in the restaurant next door. Thank you again for staying and we hope to see you again soon. Take care!

"Great location"

5
24/09/2017

Chose this hotel for it's great location. We were within walking distance to our relatives house as well as close to driving to Granville Island and Stanley Park. Great complimentary breakfast and underground parking.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. I'm happy to know that you enjoyed your stay and look forward to your next visit. Take care.

"A pleasant surprise!"

4
21/09/2017

I'd stayed at this property several years ago and really liked the location but the building was dated. I was so happy to see the room updates when I got in this time. I was on the Kingsway side, so street noise was noticeable when trying to get to sleep.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. I'm glad that our hotel worked for you. Please stay again soon. Take care.

"I gave 3 stars because the staff is excellent."

3
20/09/2017

However, the Best Western hotel is in a remote location out of the way. The hotel is an older property, it is clean and pleasant, and they have a fair breakfast, however, I feel that it's overpriced and we paid too much. We had to rent a car and had to take a taxi to the car rental at the cost of $30 dollars.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. Thank you for the nice compliments towards the staff. I'm sorry you found the price to be so high. We spend a lot of time watching the rates in the city and we are actually competitive. I hope that you enjoyed your stay and look forward to seeing you again. Take care.

"Overpriced for the room size and amenities"

3
19/09/2017

Room size was very small. Did not have queen beds. Needs renovations. Room rates grossly overpriced. Internet did not work nor was there anyone to fix it. Lobby was tiny. The computer did not allow for inserting a flash drive. The computer is locked so could not work on it. Paid over CDOLLARS 760 for 3 nights which is very high for the amenities provided. Helpful in arranging taxis. Staff should be cross trained to make Internet work on various devices.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I'm so sorry that you did not enjoy your stay. I would first like to mention that we follow the Vancouver hotel price guide very thoroughly and our rates are actually competitive. I would also like to apologize for any internet issues that took place during your stay. No one else reported any problems but it depends on the parameters you have on different devices. Once again, we apologize for not being able to fulfill your needs and hope that you continue using Best Western for all your travel needs. Take care.

"Visting Vancouver"

3
17/09/2017

I certainly can't blame BW but I guess because of the name of the hotel, I assumed it was in the downtown area...even though it did say Uptown. I was a little disappointed that we were not in the downtown area. The staff could have been a little friendlier. They were okay but not as friendly as other BW's staff we have encountered. The best part of the trip was the meal we enjoyed at the Italian Restaurant next door to the hotel. My husband and I both agreed it was the best lasagna we had ever eaten.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the kind review. I'm sorry that you didn't find the staff to be as friendly as you had hoped for. We will work hard to rectify this so that it doesn't become an issue for future guests. Thank you for staying and please come back again. Take care!

"Great Vancouver Hotel Option"

4
15/09/2017

This property is well situated close to Vancouver General Hospital and Downtown Vancouver. We have stayed there several times. The rooms are clean and well appointed. The parking is free, but a little awkward to access. The complimentary breakfast is good and the breakfast room is bright and cheerful. This property offers a very reasonable special "medical rate" for those in Vancouver for medical issues.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much. We appreciate the kind review and look forward to seeing you again in the future. Take care!

"good experience"

4
14/09/2017

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"Hotel OK. Reception staff all bad."

3
09/09/2017

The location of this hotel OK, once you have worked out how to get to and from it. Breakfast, cleanliness all OK. The reception staff to a man and woman were unhappy, unwelcoming and basically unwilling to greet people. When we arrived there were 3 staff at the desk, one was working, and the other two kept their eyes down and out of customers for far too long. Near is a market complex. Location good. Housekeeping good. Reception poor.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I'm very sorry to read about your disappointing reception with our desk staff. This is something we take very seriously and I'm very happy you brought it to our attention as it gives us an opportunity to rectify the issue before it becomes a problem for future guests. Once again, I apologize and hope that you will consider staying with us again as we pride ourselves on providing superior customer care. Thank you.

"everything was good"

5
04/09/2017

the room was excellent for my needs. breakfast was good with lots of options to choose from. Will try and stay at this hotel if I'm back in Vancouver. the in room coffee was replenished each day - hope to return in the future.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the awesome review. I'm glad that hotel worked for you. We look forward to seeing you again. Take care.

"Grimy and grotty"

1
02/09/2017

The staff were very friendly and helpful. That's the only good thing about this place. The corridors were dirty and the air vents disgusting. The rooms did not have ironed linen and looked unchanged. We slept with shirts over the pillows! Bathroom tiles had black mould and stains on floor around toilet. Parking space (at $20 a night) was cramped, small and nearly impossible to get out of vehicle once parked. Breakfast room was also extremely cramped in a window less large 'cupboard'. Never ever recommend or stay at this place ever again.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I must correct one statement you made. Our parking is free of charge. You were not charged $20.00. As far as the maintenance issues are concerned I do apologize and will be investigating this matter further to ensure future guests don't have the same issue. Once again, I'm sorry if your stay was anything less than perfect and hope that you still continue using Best Western for all your travel needs. Take care.

"A minimal hotel in most aspects except price"

4
27/08/2017

This hotel was a mixed bag for us. Everything is small and minimal, except the price. Now I realize that Vancouver is VERY expensive, so I'm critical but realistic, which is why I rated it 4 stars. The hotel is "uptown." I thought that "uptown" meant upscale, but that certainly does not describe the neighborhood. Not sure what this means in relation to downtown, but it is certainly not downtown. Kingsway southeast of the hotel is pretty minimal -- a sketchy area with hardly any businesses or restaurants you would want to visit. To the west is Main Street Mt. Pleasant (about 2 blocks away), which has some good shops and restaurants. But to the south and east, it's pretty minimal. Downtown is a bit too far to walk. The rooms are minimal in size. We were in Room 201, a corner room which appeared larger than the standard rooms from the fire-escape plan map fixed to the back of the door. But this corner room was a bit quirky in shape, and small (albeit it had a long hallway inside the room to get to the bedroom. But the bathroom came to a point at the end of the one-sink counter, so it was not possible for 2 people to work at the elongated counter at the same time, since there was not enough room to stand in front of the end of the counter. The breakfast room is very minimal, and the crowds there are, well, crowded. The hotel has installed some 1-foot wide counters along two walls, but several of the few tables are pushed up against portions of those walls, so one counter has space enough for only one person to eat. The other counter might seat four. One of the two trash cans is right in the corner where people are serving themselves food, so it is rather awkward disposing of your trash at the end of your breakfast by breaking into the line. The food is OK, but nothing special — pre-prepared egg omelets or scrambled “egg patties,” and sausage links or bacon. And there is a single waffle maker. The underground parking is minimal, and not nearly enough for the number of rooms in the hotel. For this reason the parking is free, so if you miss getting a space, you can't complain to the management. From the fire map on our door, I counted 22 rooms on the second floor. If there are an equal number on the third and fourth floors, there could be 66 rooms in the hotel. I'm pretty sure that there are about 30 parking spaces. And some parking spaces have junk piled in them so you can't park there, and a few others your car just shares space with the junk in front or next to it. There is one minimal hotel elevator serving from the parking garage to the fourth floor. It can be quite a wait at times for the car to arrive at your floor. The help from the front desk was minimal. We asked for recommendations of where to eat dinner, and we were told to go several blocks over to Main St, and look for a place. That was minimally helpful, but not what we were really asking for. The noise level was one thing that was not minimal. We heard the din of traffic in the evening and mornings, with the occasional siren, motorcycle, or large ground-pounding truck. The windows are double pained, and this helped but did not cut out the noise. The pink noise from the airflow of the wall-mounted air-conditioner also helped to mask some of the noise, but the noise was ever present. When turned on, the HVAC unit's fan was “always on,” a welcome feature for noise masking. But all in all, we did sleep pretty well in the comfortable king-sized bed. Room decor and hall decor is good, and rooms include a microwave, refrigerator, coffee maker, and TV. Room deficiencies: 1. Our toilet was loose on the floor, and wobbled back and forth. 2. Our toilet would not flush unless the flush handle was held down for a prolonged period of time. 3. Our shower tile had mold spots in the grout, and could have used a good cleaning with bleach. We stayed 4 nights, and paid $1,166 so this is the one thing that was certainly NOT minimal. I have posted a photo of the 2nd floor fire map so you can see the room sizes. I believe that the 3rd and 4th floors would be the same room numbers, but in the 300 and 400 series respectively.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the thorough, thorough, thorough review. I'm glad that you enjoyed some aspects of your stay. I'm not delighted to hear that the staff were not as accommodating as they could have been. This is something that must be improved. The prices have definitely increased over the last 2 years in Vancouver. We try our absolute best to make sure our product reflects the rate. Having stated that, we are still planning new updates that will hopefully maximize the guests experience. We thank you for the extensive breakdown of your stay and hope that you still choose to book with us in the future. Take care!

"Nice place to stay in Vancouver"

4
26/08/2017

Its location Is closed to restaurants and shops. It's very convenient to travel to different part of Vancouver by the public transportation. The staffs are. very helpful and friendly. The room is a good size and the bed is very comfortable.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you very much for all your nice comments. I'm happy that you enjoyed your stay and look forward to seeing you again. Take care!

"Our trip to Vancouver, BC"

4
26/08/2017

Generally good but too expensive for the average tourist. The room rate seems to have doubled in 5 years. This is more than the inflation rate. We are used to paying much less for 1st class hotels in the USA.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I'm sorry you found the room to be too expensive. Generally speaking, our room rates are competitive with the rest of Vancouver. We hope you still choose to stay with us the next you're in town. Thank you again and take care.

"Skip This BW"

1
24/08/2017

I've stayed here before and it was fine, but not so much this time. My main concern was with house keeping. They left clearly dirty towels in our room one night. They left empty shampoo/conditioner containers. And they kept forgetting to leave things each day; for example, we had no face clothes one day. The cleaning itself wasn't great either with visible stuff left on our carpet. The room was pretty small, or maybe just poorly designed. There was mould on the bathtub. It had a mini-fridge. Lots of plugs for plugging in devices. There was no pool but a fitness room. There is no room service. Breakfast is complimentary in a very small room but it never seemed to get busy like other hotels I've been at. The food was okay and they had a different style meat every day. Parking is free but in a very small parkade. My real issue is that you had to use your room key to get in and it didn't work well. You have to try repeatedly to get in. You can also park on the street beside the hotel overnight between 6:00 PM & 10:00 AM. It's not secure but a whole lot easier. We were in the bottom floor very close to the front desk and breakfast area but heard no noise. That was probably due to the odd double door system. You go through one door and there is a very cramped little hallway that 2 rooms shares. It's okay if you're just coming and going, but very tricky with large luggage. Large window but it looked out right onto the street and I had to fight with the curtains to close them so I just left them shut. Neighbourhood seemed fine. It is fairly close to downtown Vancouver. Bed was comfortable.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the very thorough review. I'm very sorry that you had so many issues with housekeeping. The cleaning staff pride themselves on going above and beyond when servicing a guest room but apparently fell short in this case. I apologize and hope that you continue using Best Western for all your travel needs. Thank you and take care.

"A cozy hotel near Downtown Vancouver"

4
24/08/2017

If you need a good looking hotel with all the amenities without been too overpriced. then the Best Western Plus hotel is for you. The breakfast was great and I didn't have any problem related to noise, smells or cleaniness.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. Its always good to know that we don't smell (: See you next time!

"Great value and location"

4
24/08/2017

close to most everything Vancouver. Great place to stay with access to a variety of restaurants, cultural activities, downtown Van., transportation and an easy in and out drive from TCHighway. Have stayed before and will stay again.

"Moderate priced hotel in an expensive city"

3
24/08/2017

Excellent budget priced hotel in a walkable neighborhood. air conditioning unit was noisy, but other amenities worked fine. Serviceable breakfast area was quite small and couldn't accomodate all the guests.

"Cheaper than downtown"

3
24/08/2017

Much cheaper than downtown and the rooms were spacious and clean. Free parking- a bonus. The price for Friday night was more than double Tues-Thurs, which is kind of ridiculous. Breakfast room was always crowded-- no space to even pour milk for cereal.

"Do NOT stay here!"

1
15/08/2017

If you don't care about having a place to park, then stay here. Just remember you have drive around and around and park on the street before you can check in...then the parkade is first come first serve. I had to crawl thru the passenger side to get to my car, the parking is so tight.....all while dealing with my husband having a serious surgery.....thanks a lot for telling me beforehand when I booked...not!!!

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your comments. I'm very sorry that you found the parking to be such an issue. The whole reason that we don't charge for parking is because the lot is not terribly spacious. If we could guarantee a spot for everyone, with plenty of space to maneuver your vehicle, we would be charging for it just like every other hotel in Vancouver or any big city for that matter. Our hands are tied but I still apologize for any inconvenience caused by the lack of parking. We hope that you continue using Best Western for all your travel needs. Take care.

"Too small, Too expensive"

2
15/08/2017

Very expensive accommodation nowhere near downtown(we planned it that way) , thought it would be cheaper based on location. No composting or recycling in breakfast area with enormous amounts of wasted plastic, paper and food waste considering such a small Hotel? Tiny underground parking spaces , don't bring a large vehicle it will be a nightmare to park. First time I have been disappointed using a BW property, strongly considering going AIR BNB in the future.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I'm sorry that you did not enjoy your stay. Just to address some of your issues, we are aware that parking is tight. This is specifically why we offer it free of charge which is still a premium anywhere in Vancouver. As far as the breakfast is concerned, I am happy to announce that by the end of this year we will be re-locating it to the restaurant next door which should resolve some of these issues. I do apologize for any inconvenience you experienced during your stay and hope that you still continue using Best Western for all your travel needs. Take care.

"Solid property in a Convenient Location."

4
10/08/2017

This is a serviceable hotel in a good location. You likely won't take pictures of its exterior to show the folks back home, and its lobby doesn't inspire poetry. It delivers what one expects from this range of a Best Western branded hotels. The Internet was fast, the underground parking is fine but some spaces are a bit tight. Location worked well for us. There are some top-notch, economical eating places nearby. If you like burritos be sure to check out the place just down the street.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you very much for the very kind and thorough review. I'm happy to know that our location works for you. Please come back to visit us soon. Take care.

"Not happy"

2
09/08/2017

We had planned on staying 3 nights at this hotel but cut it down to one. For the rate you pay, the rooms were very small, the air conditioner was on the ground, resulting in a very poor cooling system, and the lobby was very congested when only a few other people came in. Most upsetting was the lack of communication and attentiveness from staff. They were not very helpfull, very short responses to my questions on amenteties in the hotel and seemed inconsiderate of our tourist needs. Will not be staying at this hotel again.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I'm sorry that you did not enjoy your stay. The terrible smog that we experienced during your time here could not have helped matters. I hope that you still continue using Best Western for all you travel needs. Thank you and take care.

"Excellent service"

4
07/08/2017

We arrived at 1030am from a cruise ship and were able to check in right away for no extra charge! The room was clean and I really appreciated that the beds had several different size pillows to choose from. (Frequently, I find numerous pillows but all the same size and softness - so what' s the point in that?) It is quite far from Stanley Park (24 Canadian dollars each way by taxi) but only a mile from the Amtrack Station. There is a Kurig coffee maker in the room with several different flavors of coffee.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the very kind review. I'm glad that our hotel works for you and hope you choose to stay with us again. Take care!

"Great location near downtown"

4
02/08/2017

This hotel is well-situated near downtown Vancouver and is close to shopping and transportation. Would recommend it for sure. We made arrangement for a city tour and were picked up at the hotel. We also were close to public transportation and had easy access to downtown.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. We appreciate you choosing to stay with us and hope to see you again soon. Take care

"Great Location"

5
02/08/2017

We loved our stay. At check in they offered to book a cab for us and to give us a wake up call. The room was clean and bright and beautifully decorated. We recommend it and we will return if we need a room in Halifax.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. We appreciate all the kind words. You said Halifax but I'm assuming you meant Vancouver. Thank you for staying and we hope to see you again. Take care.

"Avarage Accommodation - Needs Improvement"

3
31/07/2017

Good location to downtown, transportation, local amenities. Lovely friendly housekeeping staff. Not worth the high summer prices. Water pressure terrible when hot water is turned on in shower. Front desk hospitality could use some improvement in greeting guests. Please fix the garage door where room keys are needed to enter - they don't work most of the time and it is dangerous to be standing outside late at night trying to get into the parking area. Breakfast needs improvement - more of a variety of choices and perhaps do something about expanding the room. There is very little space to sit and it feels like you're sitting in a closet. Just truly not worth the money spent.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your very thorough review. I'm sorry that your stay was not as impressive as you had hoped for. I would like to mention that the parking gate has been an ongoing issue for us because we have to wait for a specific piece of equipment to be sent to us from Europe. We kindly ask guests to be patient while we sort this out. I am also happy to inform you that starting next year, we are re-locating our breakfast to our restaurant next door. This should resolve the space issue. We thank you for your comments and hope you choose to stay with us again.

"water pipes being repaired.... ugh"

3
28/07/2017

Might have been ok, but there was no water when we checked in at 3. Was supposed to be fixed by 3pm. Was at least after 5 pm After travelling on a hot day, it would have been nice to refresh yourself, or even flush the toilet. No such luck. Staff weren't very sincere I their apology. Might have been nice to get an email stating that there were repairs happening.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I'm terribly sorry about the inconvenience that our maintenance work caused you. I must explain that this was an emergency situation that we had less than 20 hours notice about. In past instances our maintenance team usually gives us correct estimates regarding time frames. In this care however, there estimates were off. We apologize and hope that you still continue to use Best Western for all your travel needs. Thank you.

"Best Quiet and Convenient Stay"

5
27/07/2017

The room was great and the front desk offered us breakfast case we were there before room check in. The breakfast was fantastic and can't say enough about the staff, They helped us with all our needs. 15.00 cab ride to anywhere of interest so we didn't need a car. All Cabbies were friendly and helpful. There is a mall is across the street for all your basic needs. We will stay there again if we are ever in the Vancouver

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the heartwarming review. I shared it with the staff and they were thrilled to know that they made your stay so enjoyable. You are too kind. We hope to see you again soon. Thank you and take care.

"Excellent everything about it."

5
25/07/2017

Soft comfortable bed, clean room, all amenities, tv, good washing facilities, clean bathroom, excellent closet space, fridge for drinks, food, and icepacks. staff was very courteous and helpful. Being able to store our car underground was a safety measure, as we just took the cab or bus to see sights.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the heartwarming review. You are too kind. I'm thrilled to know that you enjoyed your time here and hope to see you again soon. Take care!

"Needed a downtown hotel close to Rocky Mountaineer Station"

4
20/07/2017

This hotel met all of our needs i.e. downtown, close to the Rocky Mountaineer Station for our next days travel, excellent room with comfortable beds, polite and efficient staff, fast checkout etc. On our midday arrival at the front desk we ordered a cab for 6:00 a.m. next morning with a cab company of the hotel's recommendation. Great decision! Cab was waiting for us precisely on time, immaculately clean with a most pleasant driver. We didn't need the included breakfast as we left too early, nor parking facilities as we were cabbing it. Great restaurant next door to the hotel and a shopping mall literally two minutes walk away. Will certainly use this hotel again if ever we need to and recommend it highly to others. Construction activities close to the hotel did not affect us in the least. (reviewed by Barrington and Patricia Hadfield, Winnipeg, MB.)

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the great review Mr. & Mrs. Hadfield. I'm very happy to know that our location works for you and look forward to seeing you guys next time your in town. Thanks again and take care!

"Just Average"

3
20/07/2017

I like to stay at Best Westerns and the newly built BW's are quite impressive, but when the BW company buys an older hotel building and slaps their name on it, the standards seem to slide as was the case for this location. The plus of the hotel is that there really are no others in the area, so I was glad to have a place to stay that was close to where I needed to be. Unfortunately there was a lot of construction in the area (June 2017). The room was clean although oddly shaped. On the second floor is an outdoor garden surrounded by the hotel rooms and I found it depressing and such a shame that they have not beautified it to its potential. The brick was falling apart, the garbage was overflowing and had not been changed for the 2 days while I was there and there was a section roped off as "dangerous". The dining area was very small and crowded. Most of the staff were nice enough but a couple of them were not helpful at all. In fact, one front desk attendant gave me the impression that the sky train was only a couple of blocks away so I pulled my 50lb suitcase down the road for probably 15 blocks and ended up missing my plane!!!

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I'm very sorry to read about your not so amazing experience here. I should mention that we are still doing renovations at our property and kindly ask guests to be patient while we are working out the finer details. I would also like to apologize for any misinformation on our part regarding directions. We hope that you continue using Best Western for all you travel needs. Thank you.

"hotel"

4
20/07/2017

Great staff - speedy check in and out. Clean spacious room. Very comfy bed. Location turned out great - 12 min cab to Harbour Air downtown. Continental breakfast ok - could use better coffee. Good Value.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the awesome review. I'm glad that you enjoyed your time here and hope to see you again soon. Take care!

"Convenient and staff was very helpful. wonderful breakfast"

4
19/07/2017

Staff was very pleasant and helpful. Pointed out local eateries. Helped us navigate the public transportation and gave us great tips on what to see and do. The rooms were quiet and clean. The breakfasts were amazing.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the wonderful review. I'm very happy to know that you enjoyed your stay and that the staff met your needs. Please stay with us again soon. Take care!

"Best Western has an ant problem"

1
19/07/2017

We stayed in room 222 at the Best Western Plus Hotel on Kingsway. The hotel is mediocre to start with. The person working at the desk was not particularly friendly or helpful. There was an ant infestation in the room. Unacceptable! I would not stay here again.

"Another Best Western great stay!"

4
12/07/2017

The location and staff at this hotel are only exceeded by the comfort of the stay. Despite being on a busy street, the room was quiet and comfortable. If you're driving a pick-up, don't even bother parking underground and use the side street, which was very safe and has plenty of pedestrian traffic at all times of the day.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the awesome review. We appreciate all the pointers. I'm thrilled to know you enjoyed your stay and hope to see you again soon!

"BW+ VC Uptown"

3
10/07/2017

Room not serviced. Unlike to the advertisement the hotel has fewer selection of breakfast varieties and limited parking & breakfast space. It is highly priced for the service it provides. Reception staff are friendly but not helpful or understanding.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I'm very sorry to understand that you did not enjoy your stay. Our staff try their best to provide superior customer care but apparently came up short. I apologize and hope that you continue using Best Western for all your travel needs. Take care.

"Quiet, comfortable, affordable"

4
10/07/2017

Went to Vancouver for my best friend's wedding. The hotel wasn't too far from anything in the city and was quiet and comfortable...just what we were looking for. Rates were decent and they offered good discounts.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the very nice review. I'm glad that our hotel works for you. Please be sure to visit us again. Take care.

"OUTDATED HOTEL"

2
09/07/2017

The check-in staff was not friendly nor helpful in finding our way around the town. We had no offer of assistance in helping with our many suitcases, having us make two trips since they had only one elevator. There was no pool but there was a small fitness center. The hotel was extremely small in every way. It was not worth the price we paid of $260 for one room.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I'm sorry that you did not enjoy your stay. We hope that you continue using Best Western for all your travel needs.

"good (although expensive) lodging for medical visits"

4
07/07/2017

Best Western Plus Uptown Hotel, Vancouver, BRITISH COLUMBIA is a handy hotel for anyone needing to stay in town for medical issues at VGH. The rooms have microwave, coffee machine and small fridge which we found helpful. However, thankful as we were for the reduced rate given for medical visits, we found it a bit more than expected.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I'm sorry that the medical rate has gone up but it is still and always will be the lowest rate available. We specifically make sure to have it available because we know that you aren't here on vacation. We hope you choose to stay with us again. Take care.

"reunion"

4
04/07/2017

The hotel stay was fine. The service in the hotel recommended restaurant next door was not. The hotel staff were very friendly and helpful. Family enjoyed the courtyard and some used the gym equipment

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I'm very happy to know that you enjoyed your time here for the most part. We hope to see you again. Take care.

"One bad experience colours an average stay"

3
03/07/2017

Funny how one bad experience can colour your feelings about a place. My stay at this hotel is a prime example. I needed a hotel on the east side of Vancouver and trusted the Best Western name. Very hard to find, with construction and mature trees obscuring the entrance. Hotel is right on Kingsway (east side) and there is a loading zone just outside the main door where you can park for a few minutes and get your keys. The accommodation was fair: quirky dimensions to the room but with all the normal conveniences expected; everything was dated but clean. The continental breakfast is the norm for a Big Box hotel but below the standard I would expect from a Best Western. Evening staff was a bit on the sharp side while morning staff was welcoming and helpful. Very pricey accommodation, which is part of the reason why I am a bit critical of the hotel, but this is Vancouver - high demand determines the price so just don't be too surprised. My main difficulty arose with the parking. As directed by the evening front desk and given no other alternative, I was advised to park in the back alley underground parking lot, which in essence is a concrete downward 3-level spiral with a width, depending where you are on the spiral, of 3.5 to 4.5 car lengths (parallel parking required in spots). And I was trying to park in the second last available spot, at the bottom of the spiral and at a 120 degree angle, with no room to back up. At night, on my own and in a mid-sized vehicle rental, after trying my best for some 10 minutes to not hit the concrete pillar beside my spot, I resigned myself to defeat and had to back up the spiral to get out of the parking lot, which took what felt like an hour, trying to make sure I did not scratch my vehicle on the way up. The less-than-pleasant front desk staff then advised I could park on the street, provided I left by 10 the next morning. And the morning staff later confirmed there were numerous places to park on the street, again provided I left at a certain time. However, a very bitter taste remained in my mouth until I left the next morning. Bottom line - though I am sure there is an elegant old hotel somewhere on this property, I did not see it. And unless you are driving a compact car and have friends or family to help you park, confirm with the front desk where you can park outside of the underground parking and park there instead.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you very much for your review. I'm very sorry to read about your unpleasant experience at our hotel. I was very displeased to understand any of our staff was short with you. This kind of behaviour is not tolerated at our establishment and will be dealt with before it becomes an issue for another guest. As far as the parking facility goes, while we are aware that it is not terribly spacious, we are offering it free of charge which is a premium anywhere in Vancouver. Once again I would like to apologize for any inconvenience that you incurred during your stay and hope you choose to stay with us again so we have a chance to provide you with superior customer care.

"So-so experience"

3
01/07/2017

The room was extremely small side, especially if you consider the bathroom door barely shut without hitting the toilet. We found it to be a relatively good location to the bus lines running north and south, as well as east and west. Room for breakfast was pretty small, but they had plenty of choices for what is considered a free breakfast. One day we asked that our room not be cleaned. No problem. But then we requested it to be cleaned the next two days and had no service. They finally came our last day to clean about 5pm that evening! A bit late considering we had not had our room cleaned for 3 days and were leaving the next day. Oh yes, our room faced the busy street, and although on the top floor, the street noise was very noticeable.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I'm sorry to read about all the inconvenience you experienced during your stay. I would like to apologize if there was any miscommunication regarding the housekeeping service. Obviously someone dropped the ball and I appreciate you informing us so we have a chance to work on the issue before it becomes a problem for another guest. We hope you choose to stay with us again as we pride ourselves on being the leaders of superior customer. Thank you and take care.

"Ok for stopover "

3
29/06/2017

The room is quite a good size with TV, fridge, microwave, coffee machine and clean. There is parking for a car. Staff are friendly and helpful. However the breakfast facilities we passed on as they are quite cramped and smelled. We were going to try the cafe next door which didn't open until 11 am. So we went down towards the harbour where there are plenty of cafes to chose from with outside seating.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the nice review. I'm sorry you didn't find the breakfast to be accommodating. We are hoping to move it to another location soon. I hope you enjoyed the rest of your stay. Thank you for staying with us. Please come back again.

"hotel"

3
27/06/2017

room was clean .They tried to charge a higher room rate for the stay but finally agreed to the email rate they sent us Font staff not very friendly.Breakfast out of a box so not very tasty. We have had fresh pancakes made from the cooks recipe and a fresh cooked egg from a best western in Palm springs and what a great treat that was.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the review. I'm sorry that you has some issues during your stay. We hope you choose to stay with us again as we pride ourselves on being the leaders in superior customer care.

"Very clean"

5
26/06/2017

I was very impressed by how clean the room was. Everything looked spotless. Breakfast was located at a restaurant next door. It was very good and had several choices of food. I would highly recommend this hotel.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the awesome review. We appreciate all the kind words and are thrilled that you enjoyed your time here. Please come back soon!

"Best really?"

2
26/06/2017

Relatively cheap but certainly not cheerful. Unhelpful staff do nothing to relieve the gloom throughout. My advice is to look elsewhere before paying nearly £200 per night to stay in thsi budget accommodation.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the review. I'm sorry that you did not enjoy your stay. We hope you still choose Best Western for all your travel needs. Thank you and take care.

"A Neighbourhood Hotel"

4
23/06/2017

Looking for reasonably priced accommodation for a few nights after an Alaska cruise I discovered this hotel with very good reviews and we were not disappointed. Yes the breakfast area is busy and small and it didn't help that two inconsiderate couples lingered long after their breakfast and coffee were done apparently oblivious to their surroundings, but then maybe we had seen them on the Lido deck of our cruise at the wrong end of the line...other than that a great neighbourhood location in Mount Pleasant adjacent to a small shopping mall, lots of dining with an emphasis on Asian. Handily located near bus routes 9/99 and 19 with daily transit/Translink passes available at the nearby Shoppers Drug Mart, simply an excellent location away from the downtown area yet very accessible. Yes as others have remarked there is construction nearby but it was a non issue and the body shop around the corner...I have never seen so many exotic damaged cars being loving repaired...don't be put off by initial surrounds/appearances...an absolute non issue!

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Wow! Thank you for the awesome review. You should do advertising for us. LOL. I'm glad you enjoyed your stay and hope you choose to stay with us again. Thank you and take care.

"Excellent Service"

5
22/06/2017

The service provided by all of the Staff was excellent - they were very friendly, courteous and helpful on all matters. The room was very clean and comfortable. The value of the accommodation was quite commensurate with the price.

"Uptown location, average rating (for a BW Plus)"

3
17/06/2017

Stayed at this location (proximity to downtown Vancouver and other areas of attraction a plus) for 4 nights. Excellent breakfast offering (included in hotel rate). Has covered parking facility though it is a little cramped for SUVs and minivans. Generally helpful and friendly staff but some maintenance issues were not addressed.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the review. I'm sorry to understand that there were some unaddressed maintenance issues during your time here. We try our best to provide superior customer care but unfortunately came up short. We hope you choose to stay with us again and give us another chance to give you the outstanding service Best Western is known for providing. Thank you and take care.

"tight space"

3
16/06/2017

We only spent one night. there was three of us all tall.The beds were two double beds. they said they didn't have any thing else. parking was very tight. I believe if there is jus two in you party it would be fine. Close to every thing fun.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the nice review. I hope you still had a fairly comfortable sleep and hope you do return and stay in a bigger bed next time. Thank you and take care.

"Good location 20min+ from Vancouver downtown by bus"

3
15/06/2017

Well located with nearby helpful retails. - Kingsgate Mall and Shopper Drug store across the road - Starbucks just a minute away - Some sushi joints - Within 10 mins walks there are coin laundry, diners, lots of coffee shops, DQ, Subway - Bus access to downtown is easy, within 1-2 min walk - Neighborhood feels safe, nice I'm a coffee buff so I'm happy to have a 49th Parallel within 10min walk :) Room is OK. Clean. Gym is a nice touch. Service is so so, but staffs are friendly.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you very much for the nice review. I'm glad that the hotel works for you. We hope you choose to stay with us again. Take care

"Perfect location"

5
13/06/2017

We stayed here for 2 nights, nice and close to eateries (lucy's diner) is a good one. Only 20 mins bus ride to downtown. Car park, wifi and breakfast. Staff were helpful, said we could leave our car in the car park for a couple of hours after we checked out. Great stay, really enjoyed it. Thanks

"Unhappy traveler"

2
12/06/2017

This is my first stay at this Best Western and will definitely be my last. First, I enjoy staying in shape and the use of a weight room is a priority in my decision making when it comes to staying at a hotel. This weight room felt like being in a sauna and the management refuses to do anything about the air conditioning. Secondly, the full breakfast they serve here taste like powder eggs and leftover sausage, just saying. The rooms are clean and simple. The underground parking requires skillful parking abilities.Overall, not impressed with this hotel considering I've stayed at better Best Western Hotels. Would not recommend a stay here. Wish the management would pay better attention to this hotel, and laundry services would be helpful as well.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I'm very sorry to read that you did not enjoy your stay. We just recently had a new air conditioner put in our gym. As long as it is brought to our attention, we can change the temperature any time you like. I also should mention that the size of our hotel would make a self serve lauder room impossible. We do have 2 lauder mats within walking distance plus a dry cleaning service that picks up at our hotel. I would also like to mention that, while our parking is not spacious, it is free of charge which is a premium in Vancouver. Regardless I apologize for any inconvenience you experienced during your stay and hope you still continue using Best Western for all your travelling needs.

"Good Hotel"

4
05/06/2017

Stayed here for 1 week from 20 May 2017. Air conditioned rooms were clean and comfortable and serviced every day. Good sized bathroom, nice and clean. Rooms had a tv, fridge and microwave, plus ironing board and iron. Plenty of wardrobe space and drawers for your belongings. We were in a ground floor room and were worried it might be noisy from street traffic, but it was rearkably quiet at night time. Staff were friendly and helpful, and the complimentary breakfast was great, loadd of variety. Only downside, breakfast room was really small so hard to get a table, and i am not keen on paper plates and plastic utensils. Overall a very good hotel to stay in. The hotel is not in downtown Cancouver, however there is a bus stop 2 minutes walk away and we never had to wait more than 5 minutes for a bus. Journey time to downtown was about 10 minutes and cost $2.75.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you very much for the awesome review. I only want to mention that, if you find the breakfast room is too crowded, you are welcome to have your food in the lobby or your room. I'm thrilled that you enjoyed your stay and hope to see you again very soon. Take care.

"Big mistake"

1
01/06/2017

Disregard any positive reviews about this hotel. We are away from everything and have no car. The pictures are misleading and the place is a big disappointment. Have to taxi or bus to get anywhere. There needs to be more information about this hotel for others. Our air conditioner is loud, the area is seedy. Do not book!

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your comments. I'm sorry you did not enjoy your time here. We hope that you continue using the Best Western Chain for all your travel needs. Take care.

"Great Four Day Stay"

5
29/05/2017

We loved the location of this hotel, just a street away from fun eating places and funky shops. Our fourth floor room was quiet, clean, and comfortable. The breakfast room is very small, but that just means you get to visit with the other people to get their Vancouver travel tips. We were happy to have underground parking although the spaces were so small that it took maneuvering and wiggling to get the car in and out. We'll definitely book this hotel again.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the nice review. I'm sorry that parking was an issue but this is exactly why we offer it free of charge. Please come visit us again soon. Thanks again for staying and take care.

"1 night in Vancouver was enough for me"

3
28/05/2017

We were in Vancouver to get on a cruise ship. I looked for an inexpensive room not to far from the port. This hotel fits that description. It is a perfectly adequate hotel. It is situated in a non tourist downtown area. This area, during the time of our visit, was undergoing much construction. Noisy, ugly construction on both sides of the hotel. The nearby main drag did offer some decent eating options. For one night on a budget this is a good choice.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the great review. I'm glad that our hotel works for you. Please be sure to visit us again. Take care.

"Comfortable"

5
27/05/2017

We enjoyed our stay here. The room appeared to be a corner room, so it was slightly tight to move around at the foot of the bed, but it was not an issue. Bathroom was clean. Heard traffic noise outside our window, but it did not wake either of us up during the night. Front desk staff was friendly and helpful. Continental breakfast was great!! There are a few amenities you can actually purchase in the lobby (travel sized items). Or there is a grocery store and a pharmacy within walking distance. If you're looking for a good place to eat that is within walking distance, give Eight 1/2 Restaurant Lounge a try.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you very much for the great review. We hope you choose to stay with us again. Thanks and take care.

"Good location"

4
26/05/2017

We stayed 2 nights at this hotel. There is underground parking for small vehicles, but a large lot across the street for larger ones. Check in was easy, room was clean and bed was comfortable. Great breakfast in the morning with a large selection of food. We would stay here again.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the great review. We enjoyed having you and hope to see you again soon. Take care.

"Good place to stay"

4
23/05/2017

All went well, clean rooms, good service, and polite staff. The location is not great but ti is satisfactory. There is a small Italian restaurant next door and their food is very good. Especially their seafood chowder.

"Uptown BW"

3
22/05/2017

This hotel is on Kingsway Street The room was very small however it had a very comfortable bed and was clean. There were numerous restaurants in the area to choose from including an Italian restaurant next door. We chose this hotel because of it's proximity to the train station. It was only about eight dollars to the train station by taxi.

"Family reunion"

4
17/05/2017

Hotel was clean, beds were comfortable. Breakfast choices were outstanding with excellent service. Front desk staff were very accommodating and were very helpful with early check-in requests . Grocery and other shopping was conveniently located next door.

"Not worth the money"

3
13/05/2017

If you're looking for a mediocre place to stay, then this is for you. The pillows must be filled with dust mites as I found it hard to breathe when my head was on them. And don't ask for a wake up call, you might not get one.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for your review. I'm sorry that you found your stay to be so unpleasant. We hope you continue your patronage to Best Western as we pride ourselves on being the leaders in superior customer care. Thank you and take care

"Value Stay"

4
13/05/2017

Stayed here for a night looking for good value. The hotel is within easy distance of the city, airport, kits beach etc. The room was clean and functioned well but a little on the smaller side. Parking was under cover but not guaranteed - first in gets the spot. Breakfast was pretty good and the service was excellent.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for your awesome review. We hope to see you soon. Thank you and take care.

"Good Stay"

5
07/05/2017

Clean, quiet, excellent breakfast, 1/2 hour walking distance to downtown and Chinatown. Parking in garage is tricky - small spaces and garage door does not respond very well to security card. I would stay here again.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for the awesome review. We appreciate all your support. Please come back soon.

"From bad to verygood"

4
03/05/2017

When we arrived we were pulling a utility trailer with our 2500 Ram. At check in I asked where we could park the truck trailer. The check in clerk was not very helpful however his subordinate jumped up to the plate and found a spot for the trailer and the truck. We were shown where to park the truck and left the hotel. On our return we found someone parked in our spot. New desk clerk on and he said he would call the owner of the vehicle and have them move it. Never happened and we were told parking was not guarenteed. Parked on the street and in the morn told the new desk cler. ( who happened to be the assistant mgr) our parking woes and he solved it all cheerfully and professionally. Thanks Sunny, and you to Johna

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for the review. I'm glad that it worked out for you. Take care.

"Good place, good value"

4
01/05/2017

Excellent breakfast with hot breakfast and full choice, small room. Other restaurants nearby as well. Room was nice, fridge, microwave, desk and chair. Very clean, beds are comfy , location was good, easy to get to Granville island

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you for all the kind words. I'm glad our location fit your needs. We hope you come back soon.

"second stay"

4
30/04/2017

This was our second stay of 5 days or more at Best Western Plus Uptown Hotel in Vancouver. The location was excellent for our needs as our son's apartment is a 5 minute walk away. Close to the eclectic Main Street/Mount Pleasant area of Vancouver a clean well kept establishment. The service and breakfast staff are very capable and friendly. I also recommend the Italian restaurant next door - great meal, staff and value. The location is perfect and we will stay again I'm sure.

SUNIL P, Front Office Manager at Best Western Plus Uptown Hotel, responded to this review
Thank you so much for your great review. I'm thrilled to know that we are your go to place in Vancouver. We appreciate your support. See you next time.

"Great Location and amenities."

4
18/04/2017

This hotel is centrally located, rooms are big and clean. Beds are very comfortable. Indoor parking is limited after hours. Great value. Lots of restaurants near by within walking distance. Would stay there again.

"Average, need of improvement in welcoming staff and amenities."

3
17/04/2017

Average accommodations, good location to shopping, buses, downtown, safe. Needs improvement in breakfast - more of a variety and a more pleasing presentation. Needs renovations with parking area - door very difficult to open and unsafe to be standing outside for 15 - 20 minutes fighting with the door. More welcoming staff and helpful would be desirable. Housekeeping staff very friendly and helpful. Hot water pressure for showers terrible. Less bleach in the laundry, please - not very pleasant to have room smelling like a bleach bottle.

"Shocked to say the least"

5
15/04/2017

This Best Western location isn't the nicest on the outside and the rooms are a bit "dated" but those small issues disappear when you get the type of service and attention that was given to my wife and I during our four night stay. The breakfast was also off the wall !! hot, tasty and lots of it and with the free parking as well we were totally shocked. Nothing was to much for the front desk staff and the rooms were very clean and also quite .....considering you are right in the middle of the city. The general location was excellent and we were able to walk to many of our destinations right from the hotel. We will definitely be back to this location on our next trip to Vancouver.

"Very Pleasant"

4
15/04/2017

The hotel was nice, and a quick jaunt away from the city. Getting back home was simple (walking), and right outside is where you'll find the bus to get downtown. The homeless people scattered in the area tend to be a bit hostile, but that goes without saying. After all, in every city you'll tend to find the crazies. I thought it was pleasingly pleasant.

"Decent hotel"

4
14/04/2017

Close to shopping and plenty of food choices. The breakfast area is tight in the morning. It is easy to get to all areas around Vancouver from this location as many buses travel along adjacent streets.

"Great Value, Nice hotel"

5
11/04/2017

Excellent value for the area. Nice clean hotel . Extremely good staff. Rooms were clean and very nice (newly renovate) Breakfast room was clean and the food offering was good. The room was very quiet for being just off a busy street

"Great value, clean, friendly"

5
09/04/2017

Excellent breakfast with great variety.waffles eggs Greek yogurt array of pastries, clean , very friendly staff, super location . Great value for your money. I would stay here again and also recommend to anyone

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the kind review. I'm glad that you enjoyed your stay. We hope you stay with us again soon. Take care.

"Good comfortable stay"

5
05/04/2017

Great bed and comfy pillows. Good breakfast. Quiet stay. Stayed away from street. Checked in super early and they made up my room and allowed me in at 10:30am. Close to bus routes and children's hospital. Will stay here again

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the kind review. I'm happy that our location suites your needs. We'll see you next time.

"Great location, very nice stay"

5
05/04/2017

We enjoyed 2 nights at this hotel. The rooms have been recently remodelled and are comfortable and inviting. Very quiet. The pillows are the best in any hotel i have stayed in. Front desk service by David was 5 star. He bent over backwards to help us and accomodte our change in needs. The complimentary breakfast was very good. The whole experience was great. Free underground parking. We will be back.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you so much for the great review. I'll let David know how much you appreciated his work. We look forward you your next visit. Take care.

"Great hotel"

5
05/04/2017

Great stay. Rooms were clean and bed comfortable. Parking was very tight and we did not get a spot however we were given a parking pass to park across the street. Short drive to shopping and BC Children's Hospital, as we had an apt there. Would book with them again!

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the nice review. I'm glad that this location works for you. We'll see you next time.

"Functional hotel, good location, great value."

4
25/11/2016

We stayed overnight at this Best Western Plus for a 2-day trip to Vancouver. This hotel seems perfect for this type of visit / getaway. It is a budget hotel, rated 3-star, and is far better on the inside than it appears from the road. Our rooms were OK - we had 2 twin beds (not queen!) and the rooms were clean. Plus, the hotel offers free parking, free breakfast and free wifi. The breakfast is functional, but we didn't mind since we just wanted to get on with our visits to nearby attractions. The biggest advantage of this hotel is its location - it is very close to downtown and Vancouver's many tourist attractions. You are also a couple of blocks away from Broadway X Main St., where you can access many good restaurants for dine-in or takeout. In summary, this hotel is ideal for those who seek a place to sleep for their trip to Vancouver. Don't expect anything fancy. This is a no-frills, modest and functional hotel. It is clean, well located and secure. We found the staff to be friendly and, overall, we have no complaints with our stay. Pls. note: You must checkin before you can park your car in the hotel's gated garage. The garage is on the smaller side and it may take a few attempts to park the car. Since parking is on a first-come-first-serve basis, come in early to get a good spot and hold on it.

"Comfort !"

5
21/11/2016

Bed was awesome - soft on top, yet supportive. A variety of pillows were on the bed, so I was able to find one that suited me perfectly. I loved the location, it seemed to be right in the middle of things that interested me.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the awesome review. I'm thrilled to know that you enjoyed your time here and hope we continue to fulfil your accommodation needs in the future.

"Worst best western plus ever stayed at in North America !"

1
15/11/2016

A lot of things were not good with this place: 1st we had a reservation made under a specific rate that found out later that this hotel did not participate in, so when we wanted to cancel our reservation because we would be paying more money for the room we could not , we had to go through with the reservation and pay the full rate. The front desk staff were very ignorant and not helpful at all and didn't care to offer any assistance whatsoever . In the room , I was very disappointed with the quality of the room we had , it's as if the room we had was for a Best western not a Best western PLUS : we had no fridge or microwave in room, the bed mattress was old and not firm - once I was lying down I was sinking to the floor . The pillows appeared to be old as well . The jacuzzi tub jets were dirty with what appeared to be mildew or dirt around the jets and drain vent. The water pressure was TERRIBLE! when taking a shower- no pressure whatsoever . The room had these old lamps from the 80's or antique - so it wasn't convenient to charge my phone or tablet because I have to look for a plug somewhere else. This hotel says they are a PLUS but they act like a simple a Best western and you pay for a PLUS rate very disappointed , will not be staying at this BW hotel again or refer to anyone.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the review. I'm sorry that you did not enjoy your stay. Our staff work extremely hard at providing superior customer care but realize that they can't satisfy the needs of every individual that they encounter. We hope that you continue your patronage to the Best Western Brand.

"Good location and value"

3
06/11/2016

We've stayed here a number of times because the hotel is the best value in this part of Vancouver. Check-in is easy although the parking lot (free) would be tight for larger vehicles. Staff are courteous and always offer a greeting. Rooms are comfortable and clean. Rooms not facing Kingsway are quieter but all offer good sleep. The wifi connection is fast. The included breakfast offers a good choice of hot and cold items. The restaurant next door (Bella Italia) is a decent spot for dinner.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the review. I'm glad that our hotel works for you and fulfils your needs. We hope to see you soon. Take care.

"Dying to Felt in Vancouver"

4
01/11/2016

Room was good. Breakfast OK Close to where I was taking a course. Lots of coffee shops near. Lots of construction in this area. Good grocery store across the street with a good choice of snacks and great deli.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the great feedback. I'm glad that our location works for you. See you soon.

"so many pillows"

5
28/10/2016

Thankfully there was a cancellation as every hotel was booked when we changed our driving plans and ended up in Vancouver at 4am instead of 1pm. The room was very nice, the beds were so comfortable and had 4 wonderful big pillows with a fluffy duvet. The front desk staff were fabulous and very caring. We got a great price too. The downside was we were woke up early by construction going on right under our room, they were putting in new windows, which is great for the hotel but was awful for us!

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the great review. I'm sorry about the construction noise but I must mention that the construction you heard was not involving our hotel. It is the building next door and unfortunately we have no control over this. Thanks again for staying with us. Please stay with us again soon.

"Affordable and Easy Access to Vancouver "

3
28/10/2016

The hotel was clean, comfortable, and had a very good breakfast included in the room rate. Both hot and cold food options were available. The staff were pleasant and friendly. The room was small, but clean and comfortable. The hotel was just 5k from city centre, so location was very good. My only criticism was the fitness room did not open until 8:30 am, so it was not possible for me to get a workout in before heading out for the day.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the kind review. I'm glad you enjoyed your stay. I should mention that the gym is located above another room which is why it had to open later than you had anticipated. Thank you again and we hope you choose to stay with us in the future.

"Vancouver"

4
24/10/2016

Parking was very tight. Breakfast area was too small for the number of people that were eating there in the morning. The coffee maker, Krueger, was did not work. The Staff was very helpful. The adjoining restaurant was better than expected.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the review. I'm glad that you generally enjoyed your time with us. Hope to see you soon.

"Very Pleased"

5
23/10/2016

The date is not accurate as I wasn't allowed to go back on the website, we visited in July 2015, I was pleased with the hotel, I did have some concerns it was on a busy street but our room happened to be on the side street, noise was not an issue. The staff were extremely friendly and helpful, the continental breakfast was awesome, we were there a week and there were options with hot breakfast items, it was one of the best continental breakfast's I've had in a hotel. The rooms were clean and nice, although small that's not something I'm too concerned about as we didn't plan on spending a lot of time in the room, the parking is, let's say very unique, it's a very tiny underground parkade and I found it interesting like it was a puzzle fitting the cars in the spots, if you have a big truck or an SUV it might be a bit of an issue, also if you get back to the hotel late you might be out of luck for a spot as they are limited, there is street parking available though, overall very pleased and happy with this hotel and I will definitely stay here when visiting Vancouver again!!

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the awesome review. I'm happy that you enjoyed your time with us. We hope to see you soon.

"nice hotel on a noisy street"

3
19/10/2016

Any rooms near Kingsway Ave are noisy, Try to get a room nearer the rear of the hotel for less noise and upper levels for better views of the mountains. The location is very qood for nearby shopping and dining and easy to drive downtown.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for sharing your advice. I'm glad you enjoyed your stay. Take care.

"Great location and clean comfterable room"

4
18/10/2016

I was impressed with our room. It was bad weather while we stayed and the room was nice and comfortable, I especially loved our kind size bed and found it to be easy on my back (Have had problems with beds before). This was perfect for what we needed which was close to all our events, and still really a nice place to go "home" to. I loved the underground parking since the weather was bad, but it is first come first serve, so we decided to just park the car for the weekend. Again, the location was perfect for doing so. I enjoyed the walk to Rogers arena where we went for a hockey game! There was plenty to do and all too short. I would stay here again.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the very kind review. We hope you choose to stay with us again.

"Excellent front desk service"

5
17/10/2016

Stayed one night in Sept. 2016 and left the next day to board our cruise ship. The front desk called a taxi, who was there almost immediately and then took us to the cruise port for a reasonable amount. This hotel was perfectly satisfactory for a one night stay prior to leaving on a cruise.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
I'm happy you enjoyed your time with us. We hope to see you again soon.

"Hotel will charge the full amount to your credit card at time of booking"

1
06/10/2016

Not impressed at all. I booked this through booking.com only to find that the hotel put the full amount of the 3 day reservation through on my credit card right away, even though my visit wasn't for a few weeks. I cancelled the reservation the next day for unrelated reasons, now I have to wait for them to refund it to my credit card. The website says fully refundable, but now I have to wait. In 40 years of booking hotel rooms I've never once had this happen on a "cancellable" room. It's common practice to put through a pre-authorization on the credit card, but not to put the charge through. Not happy about this.

"Well kept up Hotel!"

4
06/10/2016

We stayed at the Uptown Best Western Plus for 4 nights. The staff was friendly and the property was well maintained. Everything looked fresh despite the Hotel being a older Hotel. The only negative is the relatively small room size.. We would certainly stay there again..

SUNIL P, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the wonderful review. I'm happy you enjoyed your time with us. Hope to see you soon!

"Still felt the same after multiple stays at this property- A Nice Homely Feel Hotel, Best Western Plus Uptown Vancouver"

4
05/10/2016

We stayed here again this year, from 17 to 22 September and then from 26 September to 02 October. Nice location, Amiable and friendly staff ,Nice people looking after the Breakfast , Front staff very efficient and helpful. Room keeping staff were all good too. So, no complaints of any sort but would like the management to check the AC/Heater of Room 417 as it didn't work properly. Remote control wouldn't work as it might need to change the batteries, perhaps. We felt the need to use it only for the last two nights as weather was still nice and not so cold. When tried to use it manually there is no key to press the temperature up, not sure if it had been removed on purpose so that the temperature can not be made higher than 74, I think it was that what showed on the tiny screen of the unit and I didn't dare to lower it as then I wouldn't be able to make it higher in case I needed to . Hope you are getting what I mean with this. It was alright with us as the weather was still not very cold but it can be inconvenient to your guests in a few days time , hence felt like letting you know to repair that and it is not a complaint of any sort from us. So, other than that... all thumbs up to your team guys. Will certainly stay here again on our visits to Vancouver and yes will recommend family and friends to stay here at yours. Regards and Best Wishes. Kittiphong Schaduangrat Thailand

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the kind review. I'm sorry about the technical difficulties that you endured. Thank you for bringing it to our attention. We hope to see you again soon.

"Great Place to Rest Your Head"

5
05/10/2016

After a long train ride it was great to receive a warm pleasant greeting from a desk clerk who cared. The room was exceptionally clean, wonderful bed to sleep, great water pressure in the shower, and the morning breakfast was the "icing on the cake"!

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you so much for the kind review. You brought a smile to the face of everyone on staff. Please come back soon!

"Worn out: needs a facelift"

3
04/10/2016

With hotels always in high demand in Vancouver, and hardly any ever available south of the downtown core, this hotel is mostly not vacant. It should be, completely! The neighbour it's located in (Mount Pleasant) is hip, happening and teeming with cafes, coffee shops, fitness centres, a public library and the full spectrum of corporate businesses and steps away from a major hospital. We enjoyed our walk around the neighbourhood after dinner, but once the sun fell, it was time to get off the streets. The room was oddly laid out and angular, with a close-up view of the main street and sidewalk below (so very noisy). The towels were thin and the toiletries not really healthy to use (Vaseline Intensive Care came to mind when I smelled the lotion). No wine glasses or even glass glasses in the breakfast room. Breakfast the next day was really awful with the hotel oversold and hardly any room to move. The premade omelettes were made with Spam and the eggs were not really eggs, but the ones in the carton. The maple sausages were dry, but expected. The coffee was cheap and almost undrinkable. The business centre was a single computer and printer in the lobby looking out onto the busy street with no privacy and a bustle of people coming and going through the lobby. Free parking underground was a plus, but a bit tight to get in and out of. For future, I would choose another property over this one. Recommendation south of downtown is West Coast Suites on the UBC campus.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your comments. I'm sorry you did not enjoy your stay. We hope you continue using the Best Western brand.

"Free Parking Not Useful, Average Location"

3
04/10/2016

The room was clean but quite small. The AC did not work. While there is construction next door, we did not ever hear it. The breakfast is what you would expect for this level of hotel. However the breakfast room was so crowded each day, that we took our food to our room. The hotel advertises free parking, however you will need a very tiny car to use it. Our Honda Accord fit in a spot the first day, but on the second day, it did not. There were open spots, but in all cases had we parked in a spot we would have blocked in another car. There is nearby street parking. We were able to walk to dinner a few blocks away and to a few small craft breweries. The neighborhood appears to be up and coming, although not quite there yet. You will need a car or mass transit to get downtown.

"Average experience"

3
04/10/2016

Arriving at this Best Western for the first time I thought the lobby conveyed a bit of a shady environment as he disappeared with my credit card and drivers license to a back office for a few minutes before returning. Parking was very convenient in their underground parking although it can be very tight if you have a larger vehicle. There was always several spots available while I was here however should it become full, there is available parking on the street. I suggest that you request an upper floor room as the room I had at street level was a bit noisy with people standing outside the window talking or hearing them talk while passing by as well as car traffic noise. The room was clean however I did have a problem with being slightly allergic to either the comforter or the pillows, not sure what they were made of. Rooms were a bit dated but just fine. Breakfast was decent with hot eggs that are either scrambled or an omelette or you can make a hot waffle or the various bread, pastries, juice and cereals. The small dining area can be very crowded so it was easier for me to take my breakfast and eat in my room. Free internet access is also available but make sure you log off your email when you are done, a good practice wherever you are.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the review. You gave some very helpful advice that I hope people will take into consideration when booking. Thanks again and be sure to come back.

"excellent stay"

5
01/10/2016

excellent stay, excellent location. Breakfast was good.Clean and quiet room. Not romantic but functional. The hotel is fine for a short stay and many restaurants are located nearby. Very good stay in Vancouver

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the great review. We'll try to be more romantic in the future LOL! Hope to see you soon.

"Great staff and good location"

5
29/09/2016

Enjoyed only one night stay but the staff were very accommodating and helped guide us through the sights we wanted to see Early arrival was accommodated as we had arrived early from a cruise ship. All the staff were helpful and friendly. The room was nicely done, clean and the bed was very comfortable. Would love to go back for a longer stay and would use BW again.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for all your kind words. I'm glad you enjoyed your time here. Hope to see you again.

"Great hotel, great location"

5
27/09/2016

I have stayed at this property several times. Great location, great staff. Love the free underground secure parking. Good price for in the city. Very quiet, just request away from the gym - sounds from their do travel a bit. Good breakfast and super clean.

"Holiday hotel"

3
26/09/2016

Mixed. Good comfortable room. Some problems with check out. Credit card used by hotel when I specifically said I would pay cash. Poky breakfast room with no choice of hot food. Major building works immediately next door with construction noise from 7.30 am.

"Very good hotel overall."

4
25/09/2016

It is a good hotel and I would recommend it all. The hotel is very well located. The staff is very good. The breakfast is very good. The best part is the vending machine for juice and coffee. The fare is somewhat high.

"nice little hotel and cheaper than downtown"

4
25/09/2016

stayed here for 4 nights in september, nice hotel with friendly staff. you will need to get a bus which is a 20 min ride to downtown at the cost of around 2 dollars. has a restaurant right next door that serves great food and great service and reasonable prices. i must say a special thank you to one of the receptionists sunni, he went out of his way and pulled out all the stops to try and get us a taxi that did not turn up on time,always helpful and always polite.rooms are nice breakfast is ok and would stay here again.

"Nice hotel but far from downtown"

4
24/09/2016

We arrived for a 3 night stay and our room was available before lunch. Based on reviews, we parked our rental car in the underground parking lot but space was tight. This is an oddly shaped building but has a cute waterfall with nice landscaping at the front corner. There's a small mall across the street which has a grocery and liquor store, Shopper's Drug Mart, Mark's Work Warehouse, etc. The room was nicely appointed and clean but could have used a small fridge. We had dinner at the Italian restaurant next door (they provided room service if needed). Although the prices seemed high at first, we soon realized they were reasonable for Vancouver and based on the excellent quality of the ingredients and skill of the chef, the food was better than what we cook at home. We had several seafood dishes and they used huge pieces of fish and seafood, not the frozen mixes some restaurants use. The only disappointment was the distance from downtown. We're in our mid60's and find it hard to walk too far, so the walk to the bus, finding where to transfer, etc were complicated and hard on our feet. Next time we'd pay extra to stay downtown. All the staff were friendly and professional.

"Nice hotel with a few underground parking spaces and good breakfast"

4
21/09/2016

One of our family members lives in Vancouver so we go at least once a year. We've stayed in other places, but if you try to stay at a B&B in Vancouver, make sure they have parking available for YOU, because some that said they had parking meant that parking was available across a busy highway if the neighbors hadn't already gotten to it. We've had trouble in B&B's so decided to stay in this hotel which has some underground parking accessible with your room card. The underground parking is very tight and it helps to have a back-up camera or someone get out help guide you as there is only one way in and out with a sharp turn, and the spaces are small. The room was very nice as Best Western Hotels have raised their standards to where they have very nice rooms. The bed and pillows are comfortable and our window had a view of downtown and the mountains north of town. The hotel provides a nice breakfast with a good selection in the morning. There are restaurants within walking distance. Note: One problem we had is finding a parking space for our initial check-in. The highway in front of the hotel is very busy and there was no parking there. The side street had no parking, so I let my wife out and then drove into the shopping center across the side street to wait for her. After she got our room key, we drove down into the underground parking (accessed from the side street on the back of the hotel (hidden on the back.) Since you have to put your card in the card reader to open the gate, swing wide to the left as you enter the alley behind the bank so you can have the room to turn right and straighten up to get close to the card reader. By the way, the shopping center across the side street looks like it's just a grocery store, but downstairs there is a small shopping mall that might have something you needed, if the grocery store didn't have it. Also, by the way, in case you want to run over to the store for a reasonably priced bottle of wine or beer, forget it. In Canada, apparently alcohol is taxed so highly that you will wish you had stopped at the Walmart in Bellingham before you drove into Canada, so you could buy you beer and wine. That's right. the tip here is that if you're driving into Vancouver, stop at the Walmart in Bellingham and get your snacks, some beer and a bottle or two of wine. (You have to declare it at the border, so don't load up like you're a bootlegger or they're probably going to tax you for it! or worse!)

"So So Stay"

3
21/09/2016

The building was nice but small, on the corner of a busy street. Man at the counter wasn't very friendly or helpful. I believe it was a manager who came to help store our luggage until our room was ready. A/C was not very functional. In the window and facing the wrong direction, odd! The room was clean and the bed comfortable. Walking distance to restaurants, stores, etc. Didn't feel it was worth the $260 per night we paid.

"Uptown without upscale cost"

5
20/09/2016

We were very pleased with this hotel. I chose it for its proximity to the Rocky Mountaineer train station, as well as good experiences in other Best Westerns. The room was well equipped, quiet, and comfortable. We had to leave early, so didn't experience the breakfast. The desk clerk was helpful directing us to an ATM and recommending the nice Italian restaurant next door. He also ordered a taxi for us.

"My Stay"

3
18/09/2016

I was surprised that as A Best Western Plus I was in a Best Western "Ordinary". Room was on the main floor,crampted and difficult to use.Oarking garage was a nightmare crampted difficult to negotiate for any car larger than a mini or compact! Hotel needs a total upgrade and freshening to be competitive.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for taking the time to review our hotel. I'm sorry that you found your stay to be less than satisfactory. I'd like to mention that we are aware that we are a small boutique style hotel. The rooms don't have a great deal of living space but we pride ourselves on keeping them clean and quite. Also, please be advised that our ground floor rooms are specifically sold with that distinction at a discounted rate. As far as the parking garage goes, we understand that it is cramped but for that same reason it is offered free of charge. Regardless I'm sorry that you did not enjoy your stay and hope you continue using Best Western for all your travel needs.

"Great Value in Downtown Vancouver B.C."

4
17/09/2016

Good hotels in downtown Vancouver B.C. during the summer season are very expensive. This one is not. In more than 20 hotel stays in 8 Western state and B.C.in the last 12 months, we have found this is typical of Best Western: Comfortable rooms, nice amenities and very good to outstanding value in desirable locations.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for the kind and considerate review. I would like to mention that we are actually located in an area known as Mount Pleasant which is not downtown Vancouver but about a 10-15 minute drive away. Thank you for staying with us. We hope to see you soon

"Daughter going to UBC"

4
15/09/2016

Stayed here when we settled my daughter into college. Definitely very good value with breakfast and variety of restaurants walking distance. Urban feel but never felt dangerous to walk about. Unfortunately terrible fitness center hours so could never work out in their decent gym. Staying there again when we visit our daughter.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the review. I'm glad that you generally enjoyed your stay. I should mention that the fitness center was built above another room making it impossible to open earlier without disturbing the guests. We look forward to your return. Thanks again.

"Not fancy but very satisfactory"

4
08/09/2016

The rooms were clean and quiet. The staff was extremely helpful and the lady who worked the breakfast room went out of her way to ensure a pleasant experience. I would stay there again when visiting Vancouver. The only negative is the weird parking garage which makes you glad to rent a very small car.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the great review. We're glad the hotel works for you. Please come back soon.

"2 night stay"

3
07/09/2016

We stayed at this hotel at the start of a 2 week motorbike trip - the hotel was chosen for us as it was close the to bike hire company and had parking facilities. it was fine - fairly basic and in need of updating, but I wouldn't stay here for access to the wonderful city of Vancouver - its a good 30 minutes walk to the outskirts of the city - 20 minutes to the sky train. The breakfast room is small and overcrowded, although the self service selection wasn't bad. we were due to stay a further 2 nights at the end of our trip, but we changed to a more central hotel.

"Clean room, good service, good location"

3
05/09/2016

Convenient place to stay - not far from SkyTrain station - we were able to walk. Staff were incredibly helpful - found us a room to check in early. Plentiful breakfast - but small cramped room to eat it in.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for all the wonderful comments. We are glad to know you were pleased with our service. We hope to see you soon.

"Always a pleasure to stay here."

5
02/09/2016

Always such a treat to stay here. The staff are exceptional, the rooms are always clean and comfortable, the location is central, we enjoy the breakfast, the Keurig coffee maker in the room is a nice addition, tnternet is easy to access and use.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Always great having you here. Thanks for your continued support!

"Pretty good hotel"

4
01/09/2016

Visited Vancouver for a wedding. This hotel is located uptown and has easy access to public transport and was steps away from several restaurants. Also there is a hospital 1 block away for which we also ended up going to. Nonetheless the staff was friendly and the atmosphere warm.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the review. We are very happy to know that you were pleased with the hotel and the staff. We hope to see you soon!

"Just as advertised"

5
31/08/2016

The room was clean, quiet and larger than expected. A/C blows cold and with a Walmart nearby, saved money on food using the provided microwave and refrigerator. Beds comfortable, water warm, although the pressure could be better. Also, nonslip bathmats would be welcomed.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for all your feedback. I'm glad the hotel worked for you. We also appreciate your suggestions. Thanks again.

"A night a the Queen E"

4
30/08/2016

the hotel was a good value, a bit awkward to get to but was a comfortable, not loud, and had a great nights sleep. Would stay there again. Oh when checking find out which connection is their wifi. They gave us the password but we couldn't' figure out which locked connections was theirs.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
I'm glad you enjoyed your stay. We hope you come back soon. Thank you.

"Home Away From Home"

5
27/08/2016

We are repeat customers, every time we need accommodation in Vancouver we stay at this Hotel. Always consistently great in service and overall experience. Great location as well, near bus and Metro to downtown.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Holy Moly! You are much too kind. Thank you so much for all your support. I've shared your comments with the whole staff and they are thrilled. When we know we are bringing a smile to your face you bring a smile to all our faces. Thank you for staying. Take care.

"Road trip 2016"

4
24/08/2016

Booked a room with king size bed etc. The room was clean and the mattress was very comfortable. The breakfast in the morning was a nice surprise for a continental breakfast. Staff was friendly and helpful. We stayed at this hotel as it was close to Nat Bailey stadium.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the great review. We're happy our hotel works for you. Please come back soon!

"Excellent value, recommended"

4
24/08/2016

I had read the previous reviews so was not sure what to expect. It is a smaller hotel located on the outskirts of downtown. It is relatively easy to find and the free car parking is brilliant. The carpark has limited spaces but I had no difficulty finding a space even when the hotel was full. The room that we had (321) was a very decent size and was very comfortable and clean and quiet. It is located across the road from a small shopping mall which had a useful supermarket and drugstore as well as other small shops. It is well positioned to catch a selection of buses downtown and indeed to Stanley Park. The breakfast buffet was a terrific selection with plenty of choice in cold, some hot and even a waffle maker. The lady looking after the area was brilliant and very attentive, but yes the room is relatively small and you have to accept that space is of a premium and can only cater for about 25/30 people at a time. I accept that they do not have kitchen and cleaning facilities in the hotel and have to use paper plates and plastic cutlery, but my one gripe here is the quality of these items. They use really cheap versions and the plates are too thin and wobbly and the same for the knives etc, they should use a slightly better quality. The reception staff were friendly and helpful although I thought it was a bit strange that because I was going to pay in cash for 4 nights that they wanted payment up front and they thought it was strange when I asked for a receipt! I would definately use the hotel again if I were staying in Vancouver as it offered good value for money for its location.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the kind review. I really appreciate your open mindedness when reading the reviews for our hotel. We are not perfect, but we work hard at being clean, quiet and friendly. For some people this is not enough but for the most part our guests leave with a smile on their face. I'd just like to clear up any misunderstanding that took place with the payment process. When you check into the hotel our normal procedure is to pre-authorize your credit card for the full amount of the stay. When you announced that you would be paying in cash at the end of your stay, the desk agent decided that it would be in your best interest to forgo the credit card pre-authorization altogether and just take cash payment. This is a procedure we practice quiet often as it seems unnecessary to have a hold on your credit card that you have no intention of using. We apologize if it came off as demanding. I'm really glad you enjoyed your time here. Please make sure to visit us soon. Take care.

"Convenient "

3
18/08/2016

On bus route to Stanley Park and downtown, no 19, and walkable to underground for airport, providing you don't have lots of heavy luggage. Disappointed that no fridge in our room. Parking garage and breakfast quite challenging to organise. Staff help and friendly, room clean and comfortable.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the review. I'm glad that you generally enjoyed your time with us. I would just like to mention that once our renovations are complete all of our rooms will be equipped with a fridge and microwave. As far as the parking goes, we know its not great but it is free of charge. We just advise guests to not bring over sized vehicles as it is not a spacious lot. Thanks again for the review and we hope you choose to stay with us again.

"Disappointing"

2
17/08/2016

We stayed one night in this hotel on a first floor double room. We were hoping to get a standard Best Western experience but that was not the case. I don't recommend staying at this hotel. - Room: Spacious and clean with microwave, coffee machine and free wi-fi. It was the only positive aspect of the hotel. - Staff: We had a very bad experience with the staff. Starting from check-in we were treated as if the staff didn't care at all about us. There was a lady at the check-in desk (the staff didn't have name tags but the lady had an easter european accent) who was very unfriendly. We were really taken aback by how unprofessional and uninformed the staff were during our stay. - Breakfast: What an unpleasant experience, the breakfast room is very small, with no windows and with various tables crammed together. There is even one table behind the exit door. When we arrived we had to sit on the only available table left which was dirty. The management wrote here on tripadvisor that the guests could take the breakfast to the hotel lounge but that is not a suitable option. The lounge only has a couple of sofas and is right by the reception desk which means having breakfast while people are queuing right by you to check-in or check-out. The quality of the breakfast food was not good either. To add to a bad experience the breakfast staff walked around the tables with an open garbage bag collecting the rubbish while the guests were eating - not the hygiene standard I would expect at a Best Western. - Price and location: The hotel is overpriced, we paid close to 250 dollars for a double room, which for what we got is a terrible quality to price ratio. The hotel's location is not good either, it is far from the main attractions and the only public transport within short walking distance (less than 20 min walk) is the bus. I was expecting much more from a Best Western, what a disappointment. I recommend considering other hotels for your stay in Vancouver.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for sharing your review of our hotel. I'm sorry you found your stay so disappointing. I would first like to assure you that the front desk agent who checked you in has received outstanding reviews from our past guests and is frequently referred to as both friendly and knowledgeable. However, we realize that everyone has different standards. I apologize if you found the staff less than satisfactory. I also apologize if you didn't enjoy the breakfast. It has recently undergone a menu change which includes a sandwich station and yogurt bar. Truth be told, it surpasses the requirements for a hotel of our size. I will also mention that both of our breakfast attendants as well as our entire housekeeping staff take hygiene very seriously and go above and beyond to maintain cleanliness. Also, just to address your concerns about the price of the hotel, our management team spends many hours making sure our prices are competitive. From what we have researched, we are reasonably priced. Once again I apologize for any inconvenience you experienced at our hotel and hope that you continue your loyalty to the Best Western brand.

"Know the parking rules or your car will be towed"

3
16/08/2016

I checked into this hotel on a Saturday. The gate to the hotel garage was broken. Security for my car was better on the street, given pedestrian and car traffic. Not being from Vancity, I did not know that if hours are not listed on a sign, it means that you cannot park there during unlisted hours or your car will be towed. My car was towed. I wish the hotel had put up a sign that cars parked on the street during certain hours would be towed. Staff was helpful in that they knew where my car had been towed and how to contact the towing yard. This must happen with some frequency. Despite the above, here is the good stuff: I was glad to get a hot breakfast with protein, not just cereal. Take your food upstairs so that you are not shoe-horned in to the hot little breakfast room with the rest of suffering humanity. The rooms are large. The hotel is near Main Street and downtown. It is also across from a supermarket. The room has a microwave and refrigerator, as well as a coffee maker.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your review. I apologize for the issues you had with your vehicle. Your suggestion about putting signs up that cars will be towed during certain hours is helpful but due to city by laws, we are not permitted to put signs in the same area as the city street signs. The best we can do is spread this message by word of mouth. I would also like to mention that until further notice, only 34 percent of our rooms come equipped with a microwave and fridge. This will be changing once we are finished our renovations. Once again thank you for taking the time to share your input.

"Room Cleanliness was iffy but staff was great"

4
16/08/2016

I had a couple of issues with the cleanliness of the room but the hotel was full and we couldn't be moved. The front desk staff came to clean some of the mess which was appreciated. Disappointed that I used one of my free stays as I have stayed in hostels that had cleaner rooms...however the staff was good, breakfast was good and we got a good nights sleep.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for taking the time to review our hotel. I apologize for any issues with the cleanliness of the room that you were assigned to. Our housekeeping staff do their absolute best but we have to except that they are only human and they may miss something that isn't terribly obvious to them. We appreciate you bringing this to our attention and we will use it as an opportunity to better our services. Thank you.

"Watch where you park your car."

4
16/08/2016

The gate to the hotel's parking garage was destroyed at the time I stayed at this hotel. I found a parking space on the street nearby because I figured it was safer, due to street traffic, than an unguarded garage. If you park on the street, find out whether your car will be towed away.. My car was towed and I was issued a ticket. The hotel is near Main Street in Mt. Pleasant. It is also near downtown. The rooms are large and the staff was accommodating. The breakfast has hot eggs and sausage. You can take your breakfast upstairs to avoid the crowds in the packed breakfast room. There is a supermarket across the street. Rooms have a coffee machine, microwave and refrigerator.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the review. I'm glad you still enjoyed your stay even though your car was towed. If you ask the front desk we can inform you of designated areas in which you can park outside of the hotel. Hope you choose to stay with us again.

"Central location, ok rooms, average breakfast, small parking"

3
15/08/2016

Just 10 minutes to downtown Vancouver, the location is pretty good. Rooms were large and comfortable enough. The breakfast is common hotel fare. The parking area below ground is quite tight and sometimes fills up, leading to parking in overflow space in the adjacent mall area -- which you have to vacate by 9am. Staff were friendly and helpful.

"Overnight before cruise"

4
14/08/2016

Arrived at airport after 9pm. Family of 5, 4 adults and 3 year old toddler. After getting baggage and through customs, easy access at central taxi stand to large enough taxi for all of us including massive baggage. Arrived at hotel within about 30 minutes. $35 CAD. Easy checkin. Comfortable 2 rooms for overnight. Adequate pre-cruise breakfast including bacon and waffles. If you want real eggs go out but we could work around that. Options for pre cruise hotels are limited and costly so reserve early. To port from this hotel, allow 20 minutes and $15 CAD taxi for all. Wish we would have planned a morning activity in the area since all were up early which we hadn't anticipated.

"Worthless AC and Dangerous Tub in a subpar hotel"

1
14/08/2016

The room was sweltering when we arrived in the evening. The Air Conditioner was not on and was simply not big enough to cool the room resulting in a very uncomfortable night of sleep. Then, when I showered in the morning, not only would the tub not drain, but the tub itself is both slippery and concave, resulting in a very painful fall and a bruised hip and a lump on my forearm. Beyond these two key issues, it was simply subpar compared with its sister hotel in Aldergrove BC (which I highly recommend).

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for taking the time to review our hotel. I'm sorry to read about your terrible experience while staying with us. I apologize if you did not find the air conditioner adequate. From the feedback we have received they usually do the trick but of course this is dependent on the individual and the current temperature. I'm also sorry to read about your accident. All the tubs have slip resistant floors and handle bars to help prevent falls but it can't always be fool proof. Regardless, please inform us immediately anytime you incur an accident. We can't do anything without knowing about the situation. I hope you are feeling better and hope that you still continue your patronage to the Best Western Brand.

"Excellent hotel"

5
09/08/2016

The property well maintained with good staff to serve. I was little disappointed with the location during checkin as it was not centrally located as expected, but the staff really made my experiance better. I had book my four day tour with Land-sea tours, the location was disadvantage because we were the first to pick up and last for drop. The continental breakfast was good the lady staff was very supportive.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for all the wonderful comments. Our staff is very grateful of how much you appreciated their service. Thank you for staying and be sure to see us again. Take care.

"Needs an upgrade"

3
09/08/2016

The hotel is not that bad, but really does need an upgrade. Rooms are large and spacious along with a generous bathroom. Front lobby area is way too small and the breakfast room is small as well. The staff is very friendly and helpful with calling cabs, pointing out directions and providing everything you need. We needed an affordable place to stay prior to our cruise for Alaska departing. This hotel was the best priced. Close to Olympic Village.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for all your comments. We can't improve without your input. I'm glad you still enjoyed your time here even though it wasn't everything you had hoped for. I'd like to address some of your concerns. First off, please be advised that we are in the middle of our three year renovation plan. This will include new art work and furniture in the room. As far as the breakfast room goes, any time you find it crowded, you are welcome to have your food in the lobby or up in your room. We hope you choose to stay with us again so we have another chance to provide you with superior customer care.

"Great place to stay, Friendly taff"

5
08/08/2016

We stayer here prior to a cruise for two nights. The place was very clean, the Italian Restaurant located next door was great and the staff were friendly, knowledgeable, etc. I would stay here again. You will not be disappointed.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Wow! Thank you so much for the amazing review. You are too kind. I've shared your comments with the staff and they are overjoyed. Please be sure to come back soon. Thanks again.

"Accommodation was ok"

4
02/08/2016

Stayed here for one night on the long weekend. Easy walking distance to Laundromat and Main St Brewery. Clean, quiet and comfortable room. Would stay here again. Breakfast was ok, but the breakfast room was a bit small and cramped.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for your review. I'm glad that you enjoyed your stay for the most part. I'd like to mention that any time you feel the breakfast room is crowded, you can eat in the lobby or take the food up to your room. Thanks for staying with us. Hope to see you again.

"Vacation "

4
28/07/2016

We stayed at this location for two nights. It is steps away from the bus that takes you downtown and also has many restaurants within walking distance including Starbucks, French Made and the Wallflower. There is also a mall right beside it. The room was clean and the staff for the most part were helpful and friendly. The breakfast was included and had many options including fresh fruit. I'm just not sure it was worth the price as the Fairmount in Whistler was cheaper and had more amenities. They also charge an extra room tax.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for taking the time to share your feedback. I'm happy know that you generally enjoyed your time with us. I would like to mention that our management team does put a lot of time and effort into making sure we keep our prices competitive. Also, please be advised that we did not choose the hotel tax in B.C. We agree that it is too high but there is little we can do about it. We hope to see you the next time you are in Vancouver.

"3 days in Vancouver"

5
27/07/2016

The hotel was a good location and easy to find on Google Maps. There is not much close by for good eating places and the pizza shop was closed for some reason while we were there. Bella, the Italian eatery was adequate but over priced. Our room was quiet, clean, good beds and the breakfast was outstanding, the breakfast clerk was very nice. Traffic in Vancouver was awful but the Hop On Hop Off trolley got us to most of the area. We drove to Whistler for the day which I would highly recommend, easy to get to 1 hr and drive scenery was great. Also enjoyed Grouse Mountain and all it has to offer, again great scenery. Parking is underground and very tight spots if you have a SUV. Not enough spots for everyone but apparently you can park across the street at the grocery store.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for the kind review. I'm sorry that the nearby restaurants didn't suit your needs. I hope you still choose to stay with us in the future. Thank you again.

"Great location"

4
25/07/2016

We have stayed at this hotel several times in the last few years. The location is outstanding, walking distance to Rogers, and many great local ethnic eateries. It also has free parking. They seem to update it a little bit each year. Could use some redecorating but everything is clean and in good repair. The breakfast has some ice unusual pastries as well as the usual other items.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for the wonderful review. Our renovations will re-convene during the winter. This should help update anything that is in need of of re-vamp. I'm glad you enjoyed your time here and hope you continue to stay with us. Thank you again!

"good hotel to stay"

3
20/07/2016

staff at front desk was friendly. parking is at rare of hotel which is very narrow and limited space. but free of charge. Big supermarket very close to hotel. we stayed for one day only and no issues faced. room size was ok and rate was mid range.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for sharing your comments. I'm glad that you generally enjoyed your time here. We hope to see you again soon!

"Average hotel for the price you pay."

3
19/07/2016

For the amount of money, its on a high side for the service you receive. Limited parking, small break fast room. Its a good hotel, but not for the price that i paid. Location is good, staff is very friendly. You may be able to find a better hotel in Vancouver if you look around.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your comments. I'm sorry that you found the hotel to be less than adequate. We've done our research and our prices are competitive for the product that we're delivering. Regardless, I apologize if you didn't feel it was worth what you paid. We hope you choose to stay with us again as we strive on delivering superior customer care.

"Very small but clean"

3
19/07/2016

Overall we weren't too impressed with this hotel, it was very small in many departments. Not many underground car parking spots (we had to park on the street one night), small rooms, and small breakfast area. The man who checked me in was polite but he repeated himself twice like he was on autopilot. However, the hotel was affordable, the rooms were clean and the area wasn't too bad so it was fine for a short stay. No major problems with this hotel, just a bit short on space.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your review. I would just like to address some of your concerns. We are aware that the rooms are not terribly spacious. This hotel was built to be small and boutique style and it serves its purpose. I would also like to remind you that a parking space is not guaranteed and this is specifically why it is offered free of charge. Regardless, I apologize if you felt your stay was not up to par and hope you continue your loyalty to the Best Western brand.

"Noisy"

3
19/07/2016

The street in front of the hotel is noisy for most of the day and night. So, couldn't open the window to sleep and the A/C was old and in poor repair. (The A/C recorded temps in Fahrenheit - Canada went metric in the 60's!) Also, self adjusted fro 69 degrees to 74.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for taking the time to share your feedback. I'm sorry that you found the room to be noisy. All of the A/C units were replaced about 2 years ago but I suppose they might malfunction every once in a while. I apologize if this spoiled your stay and hope you do choose to stay with us in the future.

"Good base to explore Vancouver city"

3
15/07/2016

The property is located near to downtown ! To explore Vancouver this is a good option ! They provide free parking to the guest. Breakfast served was limited ! The place where they serves breakfast is very small. The front desk staff was polite and the service was good. Overall it was a comfortable stay !

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for taking the time to share your review. I'm glad to read that you generally enjoyed your stay. I would like to mention that our breakfast items actually surpass requirements for a Best Western Plus hotel. I would also like to inform you that any time you feel that the breakfast room is too crowded you are more than welcome to have your meal in the lobby, your room or even outside the building if the mood strikes you. Thank you again for your comments. We hope to see you soon.

"Not great"

3
12/07/2016

Although the hotel was in a good location, the room was not altogether clean and the reception staff were efficient but friendly or open. Alhtough we booked through a third party we did not find out until we arrived that their parking was limited. We were lucky and were able to get a spot, However, when I mentioned this to the reception that they should make sure customers knew this before booking. The receptionist responded it was not their problem since I booked through a third party. A customer service orientation would have been to note the information so they could inform the third party who they sell rooms to. Having incomplete information about their hotel could affect business. Inside the room the bathroom and areas on doors were not clean. Even though it is high season and this being a cheaper hotel, it did not seem like a good deal. When leaving no friendly thank you or good bye.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for taking the time to share your feed back with us. We can't improve without your input. I would first like to apologize if you found the staff to not be as friendly as you had expected. Our employees are constantly being commended for their display of proper customer care. Having stated that, we realize that we can't please every individual that we encounter and I am sorry if you felt that we were unable to meet your standards. I also apologize if you found that your room was not as kept as you had hoped for. Our cleaning staff take great pride in their work and recently received top honors for cleanliness during our last inspection. However, they are always striving for improvement and your feed back is appreciated. I would also like to mention that every single vendor that works through us is informed that parking is not guaranteed. Any time you book through a third party it is up to the individual who is booking your room to take the effort to inform you of all the terms and conditions. Thank you again for staying with us. We hope you continue your patronage to the Best Western brand.

"Very comfortable and affordable hotel, clean and well managed"

4
08/07/2016

Stayed here overnight for a medical procedure at a nearby hospital. Much cheaper than neighbouring hotels. Area is rather busy, we asked for a quiet upper room. It was more than we expected, spotlessly clean and updated. No fridge but we didn't need one. Booking, check-in and out was easy. Breakfast room was well stocked with hot and cold items including waffles although small for the large number staying there. Easy walking distance to restaurants, small shopping centre and nearby hospital.. Free underground gated parking. Would stay there again

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for the wonderful review. We are happy to know that our hotel works for you. We hope to see you again soon. Take care.

"Not Impressed"

2
08/07/2016

Not one of the good Best Western hotels. Room just ok,Workmen right outside window making sure you are up early.The breakfast room is laughable. Small poky room with a few tables and chairs. Not acceptable for the size of the hotel. Many people could not get in and gave up. Plastic knife and forks with paper plates!! Not much choice as everything was running out faster than the lady could refill. Would not recommend or stay at this hotel ever again!!

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for taking the time to share your input. I am terribly sorry that you did not enjoy your stay here. I would just like to address some of your issues. Firstly I would like to point out that we can not control the on going construction taking place outside the hotel. As of late, we have not received many complaints about it but we understand that some people are more sensitive sleepers than others. Regarding the breakfast room, I would like to advise you that if you do find it getting cramped, you are more than welcome to take the food to the lobby or up to your room. I would also like to mention that the continental breakfast itself has undergone major upgrades such as a yogurt bar and breakfast sandwich station. Once again, thank you very much for your input and we hope you continue your patronage to the Best Western Brand.

"Disappointed"

2
07/07/2016

Booked a business stay at the Best Western Uptown then had to cancel and did so 6 days before the stay was to start. They charged a $20 cancellation fee. At no point was this discussed when I booked or phoned to cancel.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Sorry for the confusion. You were never charged a cancellation fee. Your card was pre-authorized one week prior to your arrival just like every guest who stays here. It is up to the bank to release this amount. For future reference please contact the hotel to confirm everything before posting a review for a hotel you never stayed at. Thank you.

"Good budget hotel"

3
04/07/2016

A reasonably priced hotel for a short stay. A good half mile walk to down town Vancouver. No complaints about the room however everything at breakfast was served on plastic including plastic cutlery. I understand the logic but it made it feel a bit cheap

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for taking the time to review our hotel. I'm glad that you generally enjoyed your time here. I would like to mention that we fully understand your concern about the overconsumption of plastic in the breakfast room. Unfortunately, this is our only option as our property does not have space for a major dishwasher. Regardless, I do apologize if this put a damper on your stay. We hope you choose to stay with us in the future as we strive to deliver superior customer care.

"pleasant mid-range hotel in a nice location"

4
01/07/2016

The hotel is located in a suburban area conveniently located for nearby shopping and sightseeing, and easy to get downtown or to other major sights. The free underground parking is very useful and the rooms are quite comfortable. However, try to get a room away from the traffic noise on Kingsway ave.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
I'm glad to know that you enjoyed your time here. We hope you come back soon. Thank you.

"Average hotel, spacious 4th floor rooms"

3
01/07/2016

Hotel located not far from Main street - almost ok area. Walkable distance to some restaurants. Located in busy not that great area. Somewhat cramped entrance, not spectacular exterior (I think that was barbed wire on lower windows?). Just needed a 1 night stay, so this did the job but I would not go out of my way to stay here again. Staff nice enough but not very knowledgeable about area amenities.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for taking the time to share your review. I'm sorry if your stay was anything less than you had desired. I would first like to address the concerns about the exterior. We don't line the window edges with barbed wire but rather a special wire designed to prevent pigeons from occupying the premises. I also shared your comments with the staff about being more knowledgeable about all of the amenities in the area. We strive on providing superior customer care and hope you do consider staying here again.

"great people"

4
29/06/2016

everyone very helpful from front desk to breakfast worker to housekeeping. amazingly sweet people. clean room tho a bit small. very happy with the location and free parking. breakfast good. our room was very quiet and we slept very well. we had a very good week here

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the great review. We enjoyed having you here. Thanks for all the kind words. We hope to see you soon!

"A bit of a let down"

3
26/06/2016

We have recently stayed here, the rooms were adequate, clean ,good facilities, staff friendly, good location. The breakfast and its facilities are what let the hotel down. The room used is not fit for purpose, too small, chairs stained, no room to pass people, the selection and quality of food pretty poor. During the day the breakfast room is used as a laundry. Even the staff do not know why the management do not use the restaurant next door. This idea would undoubtably raise the hotels profile. If breakfast is offered than it should be done well.As it is the most important meal of the day. It's a shame because the rest of the hotel,was ok.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for taking the time to share your feedback. I would like to apologize if you felt the breakfast was not up to par. Quite honestly, the selection is above standards in accordance to the Best Western brand. Having stated that, we realize that we can't please every individual we encounter. We also understand that the room is not terribly spacious which is specifically why we allow guests to take the breakfast to the lobby or their room. Once again I'm sorry that we were not able to fully meet your expectations and hope you continue your loyalty to the Best Western Brand.

"Medical Trip plus small vacation"

4
18/06/2016

Excellent Greeting; Very complete & helpful. Room clean & neat. Slept well; little noise. Staff friendly & breakfast was more than adequate. Good value for Vancouver near downtown. No problem with free in house parking. Enjoyed our stay. No complaints.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your comments. I'm very pleased to know that our hotel works for you. Take care.

"Been to better hotels"

3
15/06/2016

If you have to stay at this Hotel ask for higher floor and stay away from lower floors or the street side. Street traffic will keep you up all night. Breakfast in the morning is sufficient, decent variety. Staff are friendly and helpful.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for your review. I'm sorry that the traffic noise made it difficult for you to sleep. With that being said, I'm glad that you are informing guests that, if they are sensitive sleepers, they should request a room on East 10th Ave rather than Kingsway. We can never guarantee room placement but it helps to know what you want before hand. Thank you again. We hope you choose to stay with us in the future.

"Good hotel with easy access to downtown"

4
13/06/2016

The hotel is well appointed with helpful staff. good access to downtown, airport and nearby restaurants and brew pubs via Vancouver's excellent public transport system. well worth considering as cheaper than most downtown hotels.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for all the wonderful comments. I'm happy to know you enjoyed your stay. Hope to see you again soon!

"Clean, good location, small"

4
09/06/2016

I have an over height vehicle and was able to park in the underground parking near the entrance gate which was a relief. Location was good for us because of proximity to friends on Main St. and Commercial Drive area. The hotel is small and very compact, but rooms were reasonably spacious.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
I'm very happy to know that you enjoyed your time here. Please be sure to come back soon. Take care.

"Nice Property, Great Value"

4
06/06/2016

Great property only a bus ride, or nice long walk to city Center. We really preferred this more residential area as it was so much less congested. So much more value for your money. Pretty view and many restaurants and shopping close by. Room was very comfortable, breakfast good. Had a courtyard not accessible to street if you wanted to go for a puff at night and feel safe.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for taking the time to review our hotel. I'm glad to know that the property worked for you. Hope to see you soon!

"great location and real value"

3
03/06/2016

you get really good value for your money. it is not pretentious in any way. it is clean, simple and well maintained. the wifi worked very well and the breakfast was good. I always choose this hotel when I come to Vancouver.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for the kind review. I'm thrilled to know that we are your go to place in Vancouver. We appreciate your business and hope to see you again soon.

"convienent location"

3
28/05/2016

badly in need of a reno. signs were up around the place that renos were taking place but saw no signs of them. air con didn't work and with 4 people in the room made for a very stuffy experience. tired furnishings. having said that if vancouver is booked out this is the next best place to stay. close to all amenities

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for your review. I'm sorry that the hotel was not able to meet your expectations. Please be advised that the renovations are scheduled to reconvene at the end of the year when we have less of a demand to meet. It would be impossible for us to take rooms out of order during the summer season. I would also like to mention that if you are experiencing any problems with hotel amenities during your stay please make sure to let the front desk know. We can't do anything if we don't know what the problem is. We hope that you choose to stay with us again as we pride ourselves on providing superior customer care.

"Not what we were expecting from Best Western... "

3
23/05/2016

Stayed for one night in early May and somewhat disappointed. First off, tricky parking situation- underground limited spaces, one way entrance/exit, and restricted access. Construction going on in the buildings surrounding the hotel- a bit noisy in the day, plus multiple lanes blocked off due to construction vehicles, so almost no street parking nearby. Also no air conditioning in the downstairs lobby- hotter inside than outside- so we were sweating within first 5 min of entering, and the whole first level smelled rank like rotting eggs. Not a great first impression. Odd front desk reception- people behind the counter acted like they were annoyed to see us walk in. Sighed, laughed and kept talking despite the fact that we were the only customers in the room, made us stand there and wait, treated us as though we interrupted them. When we told them about our reservation, they seemed surprised like they weren't expecting us, asked us what kind of room we wanted, etc., despite having booked through Expedia. Didn't interact much with us. No chit chat. No warm friendly conversation. No social interaction, like they didn't care about us. Totally below Best Western standards in the United States. Didn't expect this type of difference between US and Canadian service. 3rd floor smelled like old leftover seafood- very fishy stench walking down the hallway. Very unpleasant. Unfortunately they gave us a room with 2 queen beds on this level, which looked OK at first, but then we noticed the wallpaper peeling and curtains hanging off their rails. Beds were hard and old, visible depressions from years of use, and we could feel the metal springs poking through. Sheets/bedding old, stained yellow, and rough to the touch. The bathroom was super tiny, no space to walk in without smacking the door into the tub. Smelled like weed, but ventilation window in the bathroom had no screen, so bugs flew into the room almost immediately upon opening. Forced to deal with both weed stench and flying bugs. Tub was dirty and dusty. Faucet had a leak. AC worked in the room but was very loud and awkwardly placed in the corner, too close to the floor, so it didn't circulate throughout the whole room. Plumbing worked but also really slow and very loud. Pipes rattled in the walls everytime anyone flushed the toilet or turned on a faucet. Also terrible water pressure in the shower and water was slow to heat up. No sound barriers, so you could hear everything happening outside and in adjacent rooms. Building seemed really old in general and in need of some TLC. There was a notice by the 3rd floor elevator about upcoming rennovations, but there was no mention of this on Expedia before we booked, and the rennovations seemed to be taking place in the building behind the hotel, not the actual hotel itself. I hope they do renovate the hotel. They definitely need to. Also the hotel charged us again even though we paid ahead through Expedia several weeks ago; then the hotel management could not fix the problem. First they didn't believe us that we paid through Expedia. Had to show them the receipt. Then acknowledged the Expedia payment, but suddenly denied having charged us again, despite showing them the bank statements reporting the charge. Management told us to call the bank and not to call corporate headquarters because apparently they wouldn't be able to help us either and it would just cause problems for them. Took several weeks of fighting but finally got the second charge removed. Still, very inconvenient. On the bright side, breakfast was pretty good. Unique dish offered- special omlets prepared in the Indian Hindu style. Very tasty. Breakfast lady was a sweetheart, very caring, good hospitality skills. Wished the people at the front desk had been that nice. At least the morning check out staff was more patient and considerate than the afternoon staff. We appreciated the apology for all the drama, even though they couldn't fix the issue. Despite everything, this was the most decent budget hotel in town, best available room for under $150, only 10min drive from downtown and fairly safe. No questionable characters wandering the premises. No partying. Could have been worse. Still, not what we were expecting from Best Western. If you want better service and can afford to pay hundreds, you can find some high end places downtown in the luxury skyscrapers. Just be prepared to pay twice to four times as much. Otherwise, compared to other budget hotels, this is still your best option.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for taking the time to share your feedback with us as we can't improve without your suggestions. First off, I would like to apologize if the staff were not as gracious as you had expected them to be. We do pride ourselves on providing superior customer care but have excepted the fact that we can't please every guest we encounter. We can only try our absolute best to let the guest know that they are appreciated and for the most part we succeed. I'm also very sorry to read about all the unpleasantness you experienced while staying here. This was quite surprising considering our housekeeping staff are constantly being commended not only by guests but also Best Western standards inspectors. Our parking situation is bleak to say the least. This is specifically why it is offered free of charge. We have absolutely no control over the construction taking place outside the building. When it first began, we had notices on our website forewarning guests. We have since received feedback from guests that the noise level is minimal. However, we realize that some people are sensitive sleepers and we apologize if you were disturbed. I would also like to mention that our hotels renovations will reconvene at the end of the year. This will include painting and new furniture in the room which, we are aware, need updating. Once again I apologize for any inconvenience you experienced during your visit and hope you continue your patronage to the Best Western Brand.

"Clean and comfortable "

5
22/05/2016

Smells clean upon walking in. Looks clean and the room is clean too. Comfortable and secure parking. We have a huge pickup truck and we fit in the parking garage. Bed is good and shower is nice. I like the Keurig machine .also within walking distance from a great Indian restaurant. (Nirvana).

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for all the positive comments. I'm happy you enjoyed your stay and surprised that you fit in our parking garage. Hope to see you soon.

"Great location!"

4
20/05/2016

The location of this hotel is so convenient. Close to cafes, restaurants, public transit and a pharmacy, this is definitely a practical location and the neighbourhood is nice and safe. Rates are reasonable. I was disappointed by the breakfast room, how small the bathroom was and "housekeeping" could be improved. Overall though I would recommend this hotel.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for taking the time to share your feedback. This is the only way we can improve. Just to address some of your concerns, I'm well aware that we don't have the most spacious rooms. We are a small boutique style hotel. We do the best we can with the space provided. During breakfast hours, we allow guests to take food to their rooms or the lobby in case seats are not available in the breakfast room. I'm also sorry that the housekeeping staff didn't fulfill their duties as well as you had hoped for. I shall share your comments with them and see if there are anyways that they can improve their service. Thank you again for your comments. We hope you choose to stay with us again.

"Great Stay,Amazing Staff"

5
18/05/2016

My husband and I stayed here while attending a conference in April. The hotel staff was extremely helpful and very professional. I needed to add a day to our stay and they helped accommodate us without moving rooms at the last minute. Everyone at the hotel was extremely nice-from check in to check out. The rooms are clean and updated, the hotel is quiet. The breakfast in the morning is a superb continental breakfast with waffles, omlets and a meat option. They keep it well stocked as people come through, fruit, pastries, cereal, yogurt, juices and coffee. The hotel does have room service available but we did not order. The parking is free, which is great, but is very tight. Free, fast wifi. Couldn't ask for a better stay for the price. Restaurants and grocery within walking distance. Again, the staff here is great. Would book here again for sure.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
I can't thank you enough for the wonderful review. I shared your comments with the staff and it brought a smile to everyone's face. Be sure to come back soon. Thank you!

"Nice centrally located Hotel"

5
17/05/2016

Recently stayed at this hotel to attend a concert at Rogers Arena. The hotel is centrally located and easily accessible from the airport via Skytrain Canada Line and buses. Easy transit access to Rogers Arena / BC Place from this location. The rooms have all the amenities including mini fridge and microwave. Complimentary WiFi. The hotel offers a substantial, free and popular continental breakfast with bacon, eggs and waffles. The Mount Pleasant area is aptly named with lots of amenities within easy walking distance of the hotel. I am a Best Western Rewards member and choose these properties over others. I booked this hotel on points and that process was also seamless online and at the check-in desk. I would choose this hotel again.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank your for all the wonderful comments. I'm glad you enjoyed your stay. We hope to see you soon. Thanks again.

"Overpriced and Needs Help"

3
15/05/2016

this hotel uses the breakfast room as a place to sort laundry and fold laundry - the idea of mixing the linens with bacon and eggs does not appeal to me whatsoever. the air quality in the hotel is terrible - in the morning in the hallway, it is unavoidable to smell the body odour/sweat of other guests - the location is decent if you want the fun east side vibe as it is close to both Main Street and commercial drive. Upon check out, there was no question to me 'how was your stay'? -

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for taking the time to share your feedback. I'm sorry to understand that your experience here was not as pleasurable as you had hoped for. We are a small boutique style hotel meaning that living space is not one of our main features. Our rooms are very well kept and our housekeeping staff are constantly being commended for their high standards of cleanliness. It is true that after our continental breakfast is over, the room is used to fold laundry. With that being stated, breakfast ends at 10:30 am and laundry is brought in around 12 pm. This gives us more than enough time to clean up the area. Furthermore, we have never encountered a guest that has complained about any unpleasant odour on their linen. Regardless, I do apologize for any displeasure you experienced at our hotel and hope you choose to continue your patronage to the Best Western brand.

"Best value in Vancouver"

5
13/05/2016

There is not a better hotel for the money. They offer medical discounts at this location and that brings the cost down to something reasonable. Highly recommend for those attending the Vancouver General Hospital.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the review. I'm happy to know that the location works for you. We hope to see you the next time you're in Vancouver.

"Vacation-Cruise"

4
11/05/2016

It's homey, very clean, staff extremely professional & helpful. Only thing the website we booked through had there was a shuttle to the ports & close to everything. Unfortunately it's not so its a 15-20 minute taxi ride away to the port. Our room very comfortable it's a plus after a long day of flying!

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the kind review. I'm pleased to know you had such a pleasant stay. I'm very sorry to understand that you were misinformed about our hotel having shuttle service. We have never had shuttles of any kind operating out of our hotel. With that being said, we are located only one block away from the #19 transit bus which takes you all the way into the downtown core. Regardless, I apologize for any miscommunication and assure you that we will make sure all of our associated vendors are updated on our correct amenities. Thank you again for staying with us. Be sure to come back soon.

"Good hotel, good location"

4
11/05/2016

I stayed only overnight and I found out that it is very well located, it is within walking distance of restaurants and shops, also it is very convenient when using public transport. The rooms are good sized and comfortable but at times a bit noisy. The staff is friendly and helpful. If you take your car be sure to use the hotel parking, the entrance is located on the back alley. When registering I parked my car in a shopping centre parking lot near the hotel and the staff advised me to move it as soon as possible since tenants don't like non customers using it, but any way I had no problem. Parking spaces ares small cramped and there are not many so there is the possibility not to find places. Not very important but it is good to consider. Every thing was good and and has a very nice stay.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for taking the time to share your feedback. I'm pleased to know that you generally enjoyed your stay. As you can imagine, there is not much we can do to better our parking other than keep it free of charge and advise guests that it is cramped so they must drive with caution and avoid parking over sized vehicles. Thanks again for all the positive comments. We hope to see you soon.

"Whitecaps Game"

5
11/05/2016

location is perfect for sports and concert venues Excellent restaurants within walking distance.Close to all Vancouver attractions and transit is available if required.great underground and secure parking(FREE).Breakfast room you have many choices and company if you desire or take it back to your room

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for all the positive comments. I'm glad to know that the hotel worked for you. We hope to see you for another Caps games. Thank you!

"Decent hotel in a decent location"

4
09/05/2016

This hotel offers decent value with large rooms, a hot breakfast and free garage parking. It is right on a major thoroughfare so driving into the city is direct (if slow during rush hour) and a bus line to downtown runs right by the hotel. It is also right next to a drug store and grocery store. There are several restaurants within walking distance although the quality of these is somewhat hit or miss. The staff are polite if a bit cold. The only downside I saw was that the coffee served at breakfast was quite dreadful but they do offer keurig's with good quality coffee in each room. I'd recommend this hotel for proximity to downtown and decent amenities both within the hotel and in the surrounding vicinity.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you so much for taking the time to share your feedback with us. I'm glad that, for the most part, you had a pleasant stay. I'm sorry if you felt that the staff were a bit reserved. We take customer service very seriously. We hope you choose to stay with us again so we have a chance to provide you with superior customer care. Thanks again for your review.

"Weekend Visit"

2
04/05/2016

I am a 16 year customer of this hotel and have accumulated several thousand points. I decided to use points for the first two days to get maximum value for my points and prepaid for the other two days of our four day stay. The first two days was great but due to the hotel being full for the BMO marathon we were moved to a smaller room which wasn't a problem until we discovered that there was no fridge. Their website states" that a fridge and microwave are available on request". When we requested a fridge we were told "sorry we don't have one". We were told we could use the staff fridge. (NOT ACCEPTABLE). On checkout the manager, gave in my opinion, a less than sincere apology. His comment was " my average was pretty good if this the first time I didn't have a fridge". Sincere apology - I don't think so ! No compensation was offered - very disappointing indeed. Being elderly, it was no small task hauling ice for two days and using the recycle basket to keep our items that required refrigeration, cold. The manager said that fridges would be available in seven months after renovations were completed. Very unhappy long time customer.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your feedback. I'm terribly sorry that you found your stay to be less than adequate. Our staff try their absolute best to accommodate every request for a microwave and fridge. The manager had no intentions of sounding insincere, but was hoping rather that you could appreciate the time and effort it takes to fulfill all of these requests. We do not sell our microwave and fridge rooms at a higher price specifically because we can never guarantee them. Regardless, I do apologize for any inconvenience that this caused during your stay. We hope that you still continue your patronage to our hotel and the Best Western brand as we strive to be the leaders in superior customer care.

"Friendly staff"

4
03/05/2016

Great staff at this hotel. Its an older hotel but the staff are the main reason I would stay again. Overall quality of my stay was excellent. The location worked well for my business trip. A good central location and it was quiet.

"A hotel with sea view!"

4
02/05/2016

I was here last year and it was an enjoyable stay. The rooms are good and my room had a sea view. I used to sit at the couch besides the window and watched the play of lights on night sea and the spectacular sunrise. The restaurants are within walking distance and there is a Starbucks very close to the hotel. The car parking was enough. Stanley park is walking distance too. The room services were standard.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the great review. I'm thrilled to know you had such a pleasant experience at our hotel. Please be sure to come back soon.

"Great hotel"

5
30/04/2016

We stayed at this hotel for a week, and the service was excellent. Staff was very helpful with anything we wanted to know or with the booking the taxi to the airport. Really nice staff. The hotel was in a good location to skytrain, food shop or chinese restaurant. And it took only few minutes walk to China town and Gastown. We were very happy with the breakfast too.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Wow, thank you so much for your kind review! I'm really happy you enjoyed your stay and hope to see you very soon.

"Parking does not meet compact car standard "

2
29/04/2016

And can not be available to all guests ...(not enough spaces) The underground parking occupied by employees and guests... Unless you plan on renting a two seater car Or use a motorcycle or even a bike Save yourself a big headache! Hotel management do not restrict the use to small cars therefore oversized large suvs take control of one plus spots --- Remember, you will not have peace of mind once you experience no consideration by other guests or pleasant stay if you need to find out there are no parking spots available late at night ....once you entered the basement parking and need to turn around in other words just its not simple to get out of the dungeon....when you have very little space to maneuver with lots of polls over sized vehicles. Hotel maybe is pleasant with its small lobby ; clean overall with no frills room and Without fridge ... But The dining room for breakfast is just standing ovation size of a regular room that was converted to a dining room I would suggest to Plan to take your food to your room or avoid the commotion for the no frills free breakfast . In conclusion not recommended for your nerves if you plan to expect parking with a rental car

"No Frills but No Real Complaints Either!"

4
26/04/2016

I recently stayed here one night, and the short of it is that it got the job done, especially considering the price! Upon entering the room, I was immediately surprised at how high the ceilings were—probably 10'. That's very strange for affordable hotels. The decor was simple but fine. The pillows were really thick and I'm a thin-pillow kind of guy, so that was a bit of an annoyance. The water drained slowly from the tub, too. Overall, though, my stay here was fine. Staff was polite and price was right. I'd definitely come back.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for taking the time to share your feedback. I'm glad to read that you generally enjoyed your stay. I'm sorry if you found the pillows discomforting. Every once in a while we do have guests that tell us that they would prefer a flatter pillow. We have to use these pillows to meet Best Western standards. With that being said, it might not be a bad idea to have a couple of spare flat pillows on hand for those rare instances where people need them. Thank you for the suggestion. We hope to see you soon.

"Above and beyond"

4
21/04/2016

We stayed at the BW Uptown Vancouver on Sunday, April 17th. The entire city was booked at the time and first choice would have been to stay either downtown or up near the airport. Both options were either unavailable or waaaaaay too expensive. Once we expanded our field of choice however, we came upon this hotel. It was centrally located with easy access to public transportation. It was very clean and the staff went above & beyond to accommodate us even though there was a mixup with our reservation. We thought we'd booked 2 rooms but in fact, had only booked one. They were fully booked but within the hour found us an 'extra' room. Bravo!

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the great review Mrs. Ottis. It was indeed a pleasure having you here. I'm glad you enjoyed your stay and hope to see you soon. Thanks again and take care!

"vacation in Vancouver"

4
21/04/2016

Found this location to be in a safe neighborhood, good access to public transportation, bus stop was a short walk away. Breakfast was well done. Lots of services.........drug store, banks, restaurants, some shopping, within easy walking distance. Had some problems with reliability of internet, and one electrical outlet was not working which caused the fridge to not be working upon arrival. Although reported, this was not fixed. I would stay here again.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for taking the time to review our hotel. I'm so sorry to hear that you had an unresolved issue during your stay. I can't confirm how or why this was overlooked but I should mention that the rooms that do come with a mini fridge are sold at the same rate as the rooms without one. Because it is not a guaranteed room amenity such as a t.v. or ironing board, it is possible that our maintenance team may not have marked it as an emergency. Regardless, I apologize if this caused any inconvenience during your stay and hope you do choose to stay with us in the future. Thank you again.

"Average stay with not so happy experience"

3
19/04/2016

Arrived at the hotel around 9pm and couldn't find a place to park around the hotel, so I stopped the car on a side street and got into the hotel to check in. The front desk lady Silvia had the "leave me alone" written all over her face and snickered when I asked "would you please tell me where I can park my car?", and said "Of course I can tell you!". It turned out that the park is on the back of the hotel, in a gated basement, which can only be opened with room card. The parking space is very limited and narrow. As for the room, it's average two double-bed room. On a side note, the gentleman at the front desk had much better attitude the next morning.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your review. I'm very sorry to read that your check in experience was not as desirable as expected. Our staff are trained to go above and beyond when greeting guests. However, we have come to realize that our guests all have different standards regarding hospitality. We know we can't please everyone who walks in the door but always put our best foot forward. I thank you for your comments as I intend to use them to motivate the staff to strive towards guest service excellence. Once again, I apologize for and inconvenience experienced during your time here and do hope you choose to stay with us again.

"Average stay but high price"

3
15/04/2016

I found the hotel charged a high price for not having any extra room amenities, internet was down 1 night, even the cable was down for a while as I think it was satellite ... no fridge in room, no microwave. People were all very friendly and helpful and breakfast was very handy with good fruit selection. Could use some bottled water in room or fill stations

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for taking the time to give us your feedback. I'm terribly sorry that the hotel was not able to meet your expectations. To address some of your concerns, I would like to mention that due to the construction taking place next door, we do experience internet issues from time to time. Unfortunately we have not control over this, however we do have our I.T. department work on ways to resolve the issues any time they are reported. I'm also happy to mention that we are expecting to have all our guest rooms equipped with a microwave and fridge by the end of the year. Once again, I apologize if your stay was not up to par and hope you do consider staying with us again as we pride ourselves on providing superior customer care.

"very accommodating and nice mid range hotel"

5
13/04/2016

First - there is a drastic reduction in the room cost IF the reason for your stay is medical appointments. And IF you tell them before you book. this offer is not available if you do not book directly with the hotel. Second - the room is simple and clean Third - the breakfast is great with a very attentive staff to assist during the breakfast hours. Fourth - the only negative is that the breakfast ends at 10:30 - 11:30 would be much better The restaurant next door serves as room service. the prices are high with little variety

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the great review. We appreciate all your feedback as it is the only way for us to improve. I'm glad to know that you generally enjoyed your stay. I'm sorry if you didn't find the breakfast hours as accommodating as you had hoped. At first we had it set from 7am-10am but found that it wasn't accommodating the early risers and those who wanted to sleep in, so we changed it to 6:30am-10:30am (an extra hour). This seems to work for the most part but understand that everyone has there own personal preference. Thank you again for taking the time to review our hotel. We hope to see you soon!

"wonderful stay"

5
13/04/2016

The hotel was clean and there was excellent service. I love the free parking, and the breakfast was very well prepared and tasty. They are preparing for upgrades soon to the rooms with fridges, microwaves, and some new furniture to rooms. Lovely

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
I can't thank you enough for all the kind words. You brought a big smile to the face's of all our staff. You make our jobs worthwhile. I'm happy to know that you had a pleasant stay and hope its even better next time your here. Thank you for the awesome review.

"over all great experience"

4
12/04/2016

stayed for three nights, enjoyed the breakfast each morning, very friendly helpful staff. the rooms were clean and comfortable, woke up to the construction out our window the first morning at 7:30 but not on the weekend. good location with lots around and easy access to public transit.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for the kind review. Hopefully the construction (which might I add, has nothing to do with our hotel) will be finished soon. I'm really glad to know that you enjoyed your stay and hope to see you again soon. Thanks again for all the positive feedback.

"Not impressed."

1
12/04/2016

Single woman, given main floor room by the elevator. Road noise, elevator noise. Ya, won't be back here! Right by the breakfast room as well. Room itself looks clean and everything is well taken care of. Just really disappointed.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for the feedback. I'm so sorry that you had such a bad experience at our hotel. The five rooms on the bottom floor of the hotel are specifically sold as ground floor rooms so guests that are sensitive sleepers are aware of what they are getting. They are also sold at a slightly discounted rate from the other queen size rooms. Regardless of this, we do apologize for any inconvenience incurred during your stay and only request that, in the future, you let the front desk staff know immediately of any issues that you are facing so we can do out best to resolve the problem. Thank you for the review. We hope to see you again.

"Our point of view"

3
11/04/2016

Friendly staff, good breakfast . The location was ok for a family without little kids. The breakfast room is small and you can have trouble to find available chair/table. The towels of our room were not changed regularly and we stayed there 4 nights. It was not clear if we had to ask to replace or not.

SUNIL P, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for taking the time to give us your review. I apologize for any inconvenience that occurred during your stay. We do realize that the breakfast room is considerably small which is why we always allow guests to take their food to the lobby or take it up to their rooms. As far as the housekeeping goes, as long as you don't put your "Do Not Disturb" sign on the door, the housekeepers will give the room full service which includes replacing the towels. There might have been some miscommunication here and for that we do apologize. Once again, thank you for the feedback and we hope you choose to stay with us again.

"Friendly staff, great breakfast!"

4
04/04/2016

Front desk staff were very welcoming. Checking in March 1st we had three rooms booked for family attending a funeral. All rooms were ready well before check in time. The rooms are clean and updated. Beds are very comfortable. All front desk staff, cleaning staff and breakfast staff clearly were very friendly and happy to be working there. What a positive atmosphere. The manager whom I observed while having my coffee in the lobby was so respectful towards all staff, no matter what position they held which made it obvious why this is a pleasant workplace and guest stay. I can not say enough about the value for the money! The breakfast was superior to any other Best Western free breakfast we've had which included hot food items as well as an excellent selection of pastries, fruit and beverages. I do wish they had offered omelettes without meat for those who don't eat meat but there was enough variety that it was not a big issue. The hot food items included sausage or bacon and omelettes with ham and a waffle maker. We would recommend this place if this is the location you need and would stay again.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
You are much too kind. Your family is always a pleasure to have at our hotel. We hope the next time you come to visit, you'll be here to celebrate a birthday. Thank you for the heartwarming review. Take care.

"So so."

3
01/04/2016

Overall not a great guest experience. Staff seemed unhappy and disinterested. Location was not great. What was odd to me was that despite being in a much less tourist friendly location than the Best Western on Davie street (as well as less clean and in poorer repair), the price is very similar. I would not stay here again.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for taking the time to give us your feedback. I'm sorry to understand that you felt that the staff were inattentive to your needs. We pride ourselves on providing superior customer care but also understand that we can't please every guest that we encounter. Also, please be advised that we are in the middle of renovating our hotel. This will new furniture, artwork and painting of the rooms. As far as our location is concerned, most of our guests appreciate being a short driving distance from downtown (10-15 minutes for most attractions) while not having to deal with the downtown noise. Regardless of this, I do apologize for any inconvenience you experienced during your stay. Thank you again for the review.

"great stay in vancouver"

5
31/03/2016

hotel better than expected great price great stay. location was great not in the busiest area. very close to all the attractions we wanted to go to. cant wait to visit again. staff was extremely helpful and curtious

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
I can't thank you enough for the kind review. I'm very happy to know that we were able to exceed your expectations. Hopefully next time you come our renovations will be completed. Thanks again!

"Great hotel with good service"

5
29/03/2016

We arrived about half an hour before our reservation and were able to get checked. We requested top floor facing the mountains and were able to be accommodated. The hotel is undergoing reparations but there was no noise or issues. The room was beautiful: super tall ceilings, a unique shape, and nice bath tub. Breakfast is also served to our surprise--eggs, bacon, waffles, etc., nothing fancy. We had a great experience. Street parking on the side street of the hotel is free after 6 pm and safe.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thanks for the awesome review. I'm thrilled to know that you had a good stay and I hope you come back soon. Thanks again! -Sunil Parashar

"Great find near heart of city"

5
28/03/2016

Surprised to find a nicer hotel like this so close to the city that was affordable and not a dump. I would stay here again for sure. Great rooms and surprisingly quiet for the location. I was on the non-street side of the hotel.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for the kind review. We are very pleased to know that you enjoyed your stay and hope you continue to stay with us in the future. Thanks again and take care.

"Very nice reasonably priced hotel near downtown"

5
25/03/2016

The Best Western Plus Uptown Hotel is an exceptional value for the location. The hotel was very neat and clean as was my room. The staff was exceptionally friendly and helpful with information and directions for those of us not familiar with Vancouver. The bed in my room was very comfortable and made for a wonderful nights sleep. The only downside to the stay was the very small breakfast room that was very cramped and did not have enough seating space.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thanks for all the positive feedback. I apologize if you found the size of the breakfast room inadequate. The new updates that we will be doing with our breakfast room should create some more space for the guests. Please also keep in mind that anytime the breakfast room is crowded, you are welcome to have it in the lobby or take it up to your room. I'm glad to know that the rest of your stay was enjoyable. Thanks for the positive review. We hope to see you again soon.

"Not enough parking, good location, clean & comfortable"

3
22/03/2016

My family stayed two nights this previous week. The location and cleanliness were very good, the quality as expected from a Best Western. The continental breakfast wasn't great, but it did include a few hot items and a waffle station. There were not enough parking spots for everyone, and coming in late one evening we had to park several blocks away from the hotel. There is also no loading/drop off zone. We had other family staying at the hotel that same weekend, and our room was the only one that had a mini fridge. Staff were friendly and helpful.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your feedback. There is no better way for us to improve than by reading your comments. In case you were wondering, we will be upgrading our breakfast room which is soon to include a yogurt bar as well as many other healthy options. I'm sorry you had a problem parking your vehicles. We made the decision to not charge for parking specifically because we can't guarantee a spot for every car. None the less we apologize for any inconvenience this caused. As far as the loading zone goes, Kingsway is one of the absolute busiest streets in Vancouver. As a safety measure, it does not allow pick up/ drop off between the hours of 7am-10am. Besides those three hours, you are fine to stop. Also, please be advised, you are always welcome to drop off/ pick up on East 10th avenue just to the left of the hotel at anytime. I'm also happy to announce that by the end of this year, all of our rooms will be supplied with a mini fridge. Previously we were not able to provide this in all our rooms due to size restrictions. Thanks again for the review. Hope to see you soon!

"Served our purpose"

3
21/03/2016

This isn't a luxury hotel but it was adequate for what we needed. 2 Double beds and I'm not 100% sure the sheets were fresh, ,they appeared slept in to me. The towels in the bathroom were very thin and had seen better days but the bathroom was clean and they provided single use sized shampoo, conditioner, and lotion so glad we brought our own. Free wifi was a plus, and free first-come-first-served parking was also a plus. The complimentary breakfast was decent with lots of pastries and sausage patties and eggs, waffles and bagels, yogurt and limited fresh fruit. Location was everything for us but felt a little high priced.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for your feedback. I'm sorry to hear that the hotel did not meet all of your expectations. I would first like to address your concerns regarding the cleanliness of the bed sheets. Rest assured, our housekeeping supervisor scans every checkout room very carefully. There is a possibility that the sheets were in need of ironing but we would never re-use sheets from a previous guest without putting them through the washer. I would also like to point out that the breakfast options will be upgraded soon and hopefully exceed your expectations. Once again, thank you for your review and we hope you come stay with us again soon. Take care.

"Great Hotel"

4
21/03/2016

This was an excellent hotel for the money spent. Only thing I did not like was the bed. Both my wife and I both woke up with sore backs. Other than that, it was clean, appealing, quiet, free underground parking, breakfast. Overall, great value.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for all your positive feedback. I do apologize if the beds caused you some discomfort. Generally speaking, most guests give us good reviews on the mattress's. However, we realize that everyone has a personal preference and understand our beds can't work for everyone. With that being said we hope you still choose to stay with us in the future. Thanks again for the kind review.

"Could use an update "

4
19/03/2016

This hotel was a little bit dated, but was good for our purposes. We only stayed for a weekend while the Rugby World Cup was going on so we spent all day out anyway. The hotel was clean and the staff were friendly! The complimentary breakfast was not fantastic, but that was expected. We're arrived at the hotel very late at night to check in and we were told there may or may not be parking available in the lot. If there wasn't we would have to find somewhere to park on the street. When it was 3am and we just wanted to go to bed, we were not thrilled to hear that. There were a two spots open in the lot, but both were very tight as the cars beside had parked very close or over the line. This of course could not be prevented by the hotel, but just be prepared for there to not be parking available!

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for taking the time to share your feedback with us. We always appreciate being told where we can make improvements. We are currently undergoing major renovations including updating furniture, carpet and painting in the rooms. Our breakfast room will also be going through a revamp which will include a new waffle station which will have greater topping options as well a yogurt bar. As far as the parking goes, we specifically offer it free of charge because it is not guaranteed. As you stated, there is not much we can do about that, however we do apologize for any inconvenience it caused during your stay. Thanks again for sharing your comments with us. We hope you choose to stay with us again as we strive to be the leaders in superior customer care.

"Great Hotel"

4
17/03/2016

Best clean and great hotel in the downtown area near the Vancouver General Hospital. Inexpensive and offers discount to medical customers. Multiple stays over many years now makes this my go to hotel.

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you so much for all the positive feedback. We're happy to be your go to place in Vancouver and strive to keep all your accommodation needs fulfilled in the future. Take care and hope to see you soon.

"Good hotel for a long stay. Have everything you need"

5
17/03/2016

I realy like that I've chosen this hotel. Rooms have everything you need,: fridge, microwave, iron, hairdyer, coffemaker. Breakfast is full, and you could ytake it to the room. Hotel is located not far from the metro, there is a 19 bus to the downtown. There several pubs around. Small shopping mall with all you need. As for me the only cons is late checkin (15:00) and early checkout(11:00). General I had a good stay for normal Vacouver prices

SUNIL P, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you so much for your comments. I'm glad to know that you enjoyed your stay. Your loyalty to best western is very much appreciated. We hope to see you again soon.

"A gem in the city of Vancouver"

5
12/03/2016

I have stayed at this hotel many times over several years. The staff are helpful and professional. The hotel is centrally located and reasonably priced. Although the breakfast is not extensive it is certainly sufficient and has a number of food options (and there is a Starbucks close by if you do not see what you want) I would not hesitate to recommend it.

Dave S, Front Office Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thanks for taking the time to review our hotel. It is wonderful to know that you enjoyed your stay. I would also like to mention that this April, we will be starting our new breakfast items which will include more extensive options for the, build your own waffle station as well as a build your own sandwich station. Once again, thank you so much for your kind words and patronage to the best western brand. We hope to see you again soon.

"Great staff and property"

5
07/03/2016

All of the staff go out of their way to help you. The property is close to everything and even has free parking. This is our first choice anytime we are in Vancouver and need a hotel. Very close all bus routes and lots of restaurants and bars within walking distance.

Dave S, Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much CameronStarritt it is always a pleasure to welcome back familiar faces and we hope to see you and your wife again in the near future. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"get some parking"

2
01/03/2016

it was an average best western room, but the noise was too much outside and inside the hotel. the parking was less than acceptable and I'm sure theyve had a few fender benders in that lot. .Room service after 5pm is limited and found me leaving the hotel to find more choices

Dave S, Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for taking the time to review our hotel, in regards to your review title, we would love to add more parking, unfortunately in the city you are limited in available space. We do currently lease space from Kingsgate mall (adjacent to the hotel) in the evenings, unfortunately for us they are very busy during the day time so we are not permitted parking during their normal operating hours. The one thing we have always done here is be transparent about our parking situation, we provide it free of charge because it has limitations. We have placed warnings on our own website, and on any other website which we can control. Further to that when we take a reservation hotel direct we try to inform as many guests as possible about the size and availability. As for room service, the restaurant is independently owned and operated so we do not have control over their menu or operating hours, we will however gladly assist anyone with recommendations in the neighborhood if their menu is not to your satisfaction. Once again thank you and we hope you will continue to use Best Western in the future. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Not really the BEST west has to offer!"

2
29/02/2016

This was my secret hotel deal through hotwire. Once I uncovered the secret, I really wish it remained a secret! This is the second bad experience with a Best western property in less than 2 months, guess its high time I learnt my lesson huh? ROOM : Super small and dingy with a what I am pretty sure is a twin bed, that's being passed off for a Queen! Our room was overlooking Kingsway street but surprisingly not very noisy. LOCATION : Hotel's about a block away from the nearest bus stop. You can take #19 to downtown. Best way of reaching downtown is the bus! FOOD : Decent food in an extremely small restaurant. How they would accommodate people there (even if 5 families decided to stop by at the same time), remains a mystery to me! PARKING : I have used the word dingy before right? What about super small? I have used that as well!! Hmm.. lets see.. you get the point right? But in all fairness, I think they are doing the best they can, given their location and proximity to downtown. Its complimentary though! There's also an overflow parking option. WIFI : Complimentary. You can give this hotel a try if you are looking for an (extremely) short stay with your overnight parking taken care off! Maybe they have better rooms for people who book rooms on best western website. Again, don't quote me on this!

Dave S, Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for taking the time to review our hotel, I am sorry to hear that you did not have an enjoyable stay with us. While some of our rooms are now 16 years old we do still receive compliments on the cleanliness of the hotel so I am sorry that you thought our rooms were dingy. We have begun our renovations as of January this year and even though just painting has been done so far we have been receiving rave reviews, and our new furniture and carpet will be delivered with in weeks. As for the size of the room, you booked a Queen room and they are the smallest in the hotel, with only a 2 dollar price difference I always recommend our King Rooms if available. As for the bed it is indeed a Queen size bed it is likely the perception of having the smaller room that skews the size of the bed, though I welcome anyone to come to the desk and we can measure the bed for you having measured several in the past they are generally with in 3/4's of an inch of standard bed size. In regards to the parking, we don't try to sugar coat it, we often warn guests when booking directly with us and we have notifications up on our website and many others which are within our control, it is a small lot (like many in Vancouver can be) and for this reason we do not charge for parking like other hotels. And while the lot was painted fully just last spring (floor and walls) we have 3 active construction sites on our block all of which are leaving the streets and back alley full of dirt and mud which is being tracked into the parking lot. Thank you for your review and we hope that you will continue to use Best Western in the future. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"best value for the dollar that I've found for a long time"

5
26/02/2016

This hotel is a real bargain. We booked on Priceline which had a fantastic price including parking and breakfast. The room was very clean and the bed very comfortable. We were on the back of the building and it was super quiet. The staff were all friendly, always smiling and helpful.

Dave S, Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your review of our hotel, I am pleased to hear that you had a pleasant stay with us and enjoyed our service. We hope to see you again in the near future. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"very pleasant/ quiet"

4
24/02/2016

Really nicely renovated and friendly clean hotel. Parking underneath is tight. The Italian restaurant for dinner next door is great, but does breakfast but not until 10am. The continental is okay. Room service in the am from the Italian does not start until 10am also. Had to walk about four blocks to a diner called Lucy's which was very retro look., was good food and reasonable. Close to sky train within a couple of blocks, a older part of town. would not want to be walking around too late on ones own. Ask for the 10th Ave side as it is quieter. Alot of construction, area is close to Children s hospital area and has good medical rates. Not alot of other hotels in area if needing to stay, but really reasonable, considering being so close to downtown., Stanley park, Science Center. Granville Island

Dave S, Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your review of our hotel, I am glad to hear that your stay with us was pleasant. Unfortunately the restaurant onsite is independently owned and operated so we do not control the hours they are open. As for the neighborhood, yes there are a great deal of heritage buildings from the early 1900's though we have had a lot of development in the past few years with even more under way currently. Mount Pleasant is a transitioning area, and while it may look older than some other areas it is far from being a dangerous neighborhood, It is as you've stated a fairly central location that is highly rated amongst Vancouverites for its eclectic mix of shops (very popular area for local designers) and restaurants. Next time you are in Vancouver we hope to see you again and we hope that you will explore Mount Pleasant a little bit and fully enjoy all it has to offer. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Great check in service"

3
20/02/2016

Poor check out service. Limited availability of amenities requested at time of reservation. Lots of traffic noise in rooms. The Asst Manager at check out argued with a guest checking out ahead of me. The location was convenient for my business meetings.

Dave S, Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for taking the time to review our hotel, I am sorry to hear that you did not enjoy the level of service provided to you during your check out. While it is never my intent to argue with a customer, I will not mislead them and allow them to believe that we will change something that we simply do not have the power to change, if you were listening to our conversation it was in regards to the speed of the toaster, and while we replace our toasters approximately every 6 months with a high quality commercial toaster, due to power and space constraints we cannot replace the toasters with quicker units, and while the guest may have been dissatisfied with my answer, he was not mislead into believing that if he were to stay in the future that we would have anything faster than the commercial pop up toasters we already provide. So once again, I apologize if you do not feel that I provided the best possible service to you on check out. We hope that you will continue to use Best Western for your accommodation needs in the future. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Would stay again - good location "

3
18/02/2016

Our room was clean & quiet, however our window was closed since it February, I'm but there is AC for summer because it is a very busy road out front. Never heard any noise even with construction going on next door. I wish we would have had a fridge, especially with eating out & having no place to put leftovers or to have cold drinks. I was a little surprised there wasnt one as they seem to be standard now. We felt we couldn't drive anywhere for fear of loosing our parking spot in the secured area, we have a truck & was advised parking was tight down below, so that was nice to be forewarned. Even though we didnt drive anywhere, there are a lot of great restaurants close by and easy to walk to. The location was great for our business mtgs at VGH. Staff was nice; breakfast was alright and we'd stay again as the price was decent for the city.

Dave S, Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for taking the time to provide your review, I am glad you had a good experience here at the hotel and we look forward to seeing you again in the future. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"ritjoe"

4
18/02/2016

Nice clean room, helpful staff, reasonable breakfast. close to roger's arena for concerts or sports, restaurant next store and little shopping mall across the street. All in all everything you need around you.

Dave S, Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your review, I am glad to hear that you had a good stay with us and enjoyed the convenient location. We hope to see you again in the future. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"convenience in Vancouver"

5
17/02/2016

We stayed in Mount Pleasant area of Vancouver to be near our daughter. Good busses, light rail transit, driving and walking options. Easy to find places to eat within walking distance. Easy to drive to other areas of the Metro area.

Dave S, Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your review of our hotel, I am happy to hear that you enjoyed Mount Pleasant (we love our neighborhood and so do Vancouverites who constantly rate Mount Pleasant highly against other Vancouver Neighborhoods). We hope to see you again in the future. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Great location"

4
10/02/2016

We enjoyed our stay at Best Western Plus on Kingsway. Staff were courteous and helpful. The rooms were clean and well laid out. The beds were comfortable. Complimentary breakfast was adequate, not great but for the price it was good. It worked well for us because of the location on Kingsway.

"Convenient and efficient"

4
10/02/2016

Good, reasonable hotel close to transport and easy walking distance to the city centre. Breakfast was provided. A good choice of foods although not too many healthy options, however. Having said that it was good to see that skim milk was provided which is an almost unheard of option in North America. Would definitely consider staying there if I returned to Vancouver.

"Just fine!"

3
09/02/2016

Ok, don't get your hopes up. It's not one of those "I paid so little and it was amazing!" places. It's more like a "I paid so little, and there were no horrible surprises waiting for me" review. Staff were very pleasant, check-in and out were easily the fastest I've ever experienced (and at the rate I use hotels, that says a lot). Everything was there that you could need. I probably could have done without the A/C unit that is used to heat making so much noise all night. But you know what? The place was clean, nothing was missing, staff were accommodating, breakfast was available, water was hot, very quiet hotel, and the location was great. No complaints whatsoever.

"Uptown Best Western"

4
09/02/2016

Nice, quaint, quiet hotel. Excellent location. A small mall right in behind hotel. The 2010 Olympic village only 15 minute walk. Rooms were clean and well appointed. All rooms have Kuerigs now.. Some do not have mini fridges so you need to ask. They are currently updating the rooms so should be even nicier soon. There is no pool. The fitness room is small but everything works and it has a great pool. We will definitely book this hotel again.

"Quick stop"

4
09/02/2016

Very nice place , close to Skytrain and everything in Town ,bathroom very clean , good breakfast .Housekeepers very nice and helpfull , staff polite and curtious , nice view doesn't get anybetter for the good price .

"great"

5
05/02/2016

Very clean and secure . the room had just been painted and the carpets and bathroom are very clean . The breakfast room was small but had a very good selection of food , including waffles , omellettes , fruit , yogurt , and pastries , among other things . The housekeeping staff were very nice and we will be going back .

"Great Value and comfy beds!"

4
01/02/2016

Just outside the downtown core but an easy walk 15 min walk to the skytrain if you don't drive. Housekeepers are very nice and accommodating. Front desk was helpful in recommending nearby Sushiyama, which was amazing. Beds were super comfy. Breakfast room was very clean and the selection was surprisingly good. Free wifi was a nice bonus! NOTE Parking in this place is a nightmare, Though NOT fault of the hotel or staff. The architect obviously didn't own a car. To say it was harrowing is a kindness. This was a midsize sedan. It would be nice to maybe have an agreement with mall next door to allow patrons to park there. Even if there was a fee I would have paid it.

"Nice location"

4
31/01/2016

They are doing renovation right now but we didn't notice anything. The breakfast could be a bit more protein orientated, but the waffels are good and fun (cream would be nice). Five star beds. Good location close to some of the best bars. Easy to reach bus train from the airport.

"UPTOWN OK"

4
29/01/2016

Clean and close proximity to Vancouver General Hospital. Less than 10 min by vehicle. Breakfast room is small but selection is very good. Parking is a problem as parkade is small if you have a truck. TV is not HD and limited.

"Good Value for a Great Location!"

4
27/01/2016

We booked this hotel for ease of access to the Vancouver Boat Show and were not disappointed! Although renovations were in progress we experienced no inconvenience. Other than really tight parking for our SUV everything was certainly up to Best Western's consistent standards. We would stay again and recommend it to others . . .

Dave S, Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for your review of our hotel, I am happy to hear that you had an enjoyable stay with us and we hope to see you again in the future. \\ Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Found our new go-to..."

4
26/01/2016

We booked our room through Trivago. Got a great rate. Clean hotel with friendly staff. Location is central. Free breakfast exceeded expectations. Our room was on the Kingsway side so it was noisy when delivery trucks drove by in the night with their tailgate lifts slamming as they slammed on the brakes at the lights. Had a toilet overflow issue and no plunger was to be found. Avoided a catastrophe and found a maid to get me a plunger to unclog the crapper. Overall very happy! Lots of great stores and food around the area. This is where we stay henceforth.

Dave S, Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your review of our hotel, I am happy to hear that you had an enjoyable stay with us and we look forward to your next stay with us. As for the plungers, we do not keep one in every room for sanitary purposes, though we are always just a phone call away so that if you do have an issue again dial "0" and we will get a housekeeper to you as quickly as possible. Thank you, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Very nice hotel"

4
25/01/2016

Spent 2 nights here with our daughters in a room with 2 doubles. Very comfortable and clean. Very good breakfast buffet included with lots of choice. Also the parking was included. Excellent value for money. Would recommend the Italian restaurant next door. Took a look at the gym, which was well stocked with a variety of equipment and had towels and a water cooler. As we were only in the room 2 nights and we had a lot of luggage I put the do not disturb sign on the door so the room would not be serviced. This was ignored. Also we were on the ground floor at the back by the courtyard and for the first night there was a really annoying rhythmic dripping all night long. Thankfully it did not happen on night 2. This is why I gave a 4 instead of a 5. Would recommend this hotel.

"Bargain pricing for Vancouver, great staff"

4
23/01/2016

We have stayed many times at this hotel and are never disappointed in the service and attitude of all the staff from managers to room cleaning is as good as it gets. Rooms are clean and have lots of floor space. Renovations are being done a room at a time and should make things even nicer. Front rooms are a little noisy as they are on busy Kingsway and the parking (free) is a little tight for those with larger vehicles. There is on street parking which is good until 11 am without having any bylaw visits. Not many hotels in the city priced as well as this one.

"a little gem"

5
22/01/2016

staff were super. hotel room was upgraded. amenities were very good. In a changing demographic area with many restaurants and shops nearby. construction of buildings next door did not under experience.

"A Comfortable Stay"

4
22/01/2016

We stayed at the hotel for 1 night prior to my husband's surgery at the hospital which was only a 5 minute walk in the morning. The hotel was very comfortable and the breakfast was more than adequate. Would stay again when needing a hotel in this location.

"Staying over for Christmas party"

4
12/01/2016

Had to go through a door to access the door to this room and the neighbouring one. Window looked right out onto busy street, ground level. Service was fine. Breakfast was typical, nothing special. Not many hotels in this area. Overall, recommended.

Dave S, Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your review of our hotel, we are happy to hear that you were pleased with your stay, and for future stays you can specifically book upper floor rooms as our Queen Ground floor rooms are in a category of their own. Thank you, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Quiet boutique-style hotel"

5
12/01/2016

Great place to stay. Easy drive with free parking. Even though it was on main street the hotel is quiet within. Within walking distance to everything. Reminded us of a boutique hotel. Friendly and knowledgeable staff. Hallways and room very clean. Would definitely recommend this hotel.

Dave S, Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your review of our hotel, I am happy to hear that your stay with us was enjoyable, we do refer to ourselves often as a boutique styled hotel so I am glad to hear you think the same. Thank you for the kind words and we look forward to seeing you again in the future. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Joe Paulsen"

3
04/01/2016

Good value for the cost Main downer is the Garage facilities and the location. There is no viable eating place near the Hotel and during our stay the hotel's restuarant was closed . Breakfast was excellent, but space was cramped

Dave S, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your review of our hotel, I am glad you liked the hotel and while we agree with the parking being undersized, we do offer overflow parking in the evenings for our guests convenience in a much more manageable parking lot. As for the area and its offerings we do have a very wide variety of restaurants available in the immediate area we have approximately 20 sit down restaurants all with in 3 blocks, the fact that you were here over Christmas factors into the availability of restaurants as many through out the city of Vancouver do close for Christmas eve and day. However we do put together a list of nearby restaurants and their holiday hours every year for the convenience of our guests. Once again thank you for your review and we hope you will continue to use Best Western in the future. Sincerely Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"was ok"

4
01/01/2016

i dont mind it. was a good stay for a few days. but wouldnt bare the heater noise and uncomfortable bed. would check out the hotels outside of vancouver area. better for the price and comfort. service is excellent though.

Dave S, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
I am sorry to hear that you did not fully enjoy your stay at our hotel, though we understand everyone has their preference in regards to a comfortable bed, we tried to go with a neutral firmness and while many have enjoyed our beds we understand that they may not be for you. I apologize for the noise from the heating unit as well, though many hotels use similar PTAC units to heat and cool their rooms we understand that the noise they emit can be bothersome to some people. Thank you for your review and we hope you will continue to use Best Western in the future. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Pleasant stay at Best western plus uptown Vancouver"

5
31/12/2015

The staff were friendly and helpful, and the hotel was perfect and value for money. the hotel breakfast was of great variety and of good quality too. The king sized rooms were big and spacious with nice views of the city and mountains

Dave S, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your review of our hotel, I am happy to hear that you enjoyed your stay with us and we hope to see you again in the future. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Don't bother!"

1
30/12/2015

Hideous dingy, dirty room. Breakfast was inedible. Don't even bother. The price is great but....the room was REALLY awful. Carpet was dirty and the heater blew handfuls of dust all night long. Location was scary and staff was unhelpful. The place should be knocked down and re-built.

Dave S, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Good day Karen K, I am very sorry to hear that you did not like our hotel or its location, though we do get great commendations in regards to hotel cleanliness we do look into every complaint received so if you would please use the hotel contact information located on our profile I would be happy to look into the room you stayed in to see what is the problem with the heating unit which was blowing dust all night (our units have filters which are cleaned regularly so I would need to know the room number so I can personally inspect the filter). Our breakfast is not very different from many others who provide complimentary breakfasts, and many of our guests love the fresh pastries and breads delivered daily and the waffle station where you can make your own waffles each morning (early in 2016 we will be adding more toppings to our waffle station) So If you would be so kind as to provide some details of your stay and even complete the email survey we provide so that we can look into these issues as we are always looking to improve the guest experience. Thank you, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"gem of hotel near hospitals in area"

4
29/12/2015

Spent three nights at the Best Western as family member needed to be close to Mount St. Joseph's Hospital. The hotel doesn't stand out from the street - but once inside it is very tastefully decorated, clean and quiet. The free parking is a bit tight in the lower garage of hotel - and would not want to be be routing around down there with a big truck - but we never had an issue getting a spot (first come basis). The room was clean, spacious and quiet from ambient street noise (construction occurring next door). There were more than enough pillows on each bed to ensure preference was found. WiFi was free and good connectivity. There is a good exercise room. The morning breakfast was very good - with a nice variety of hot and cold items - and the staff maintaining the breakfast area were friendly and attentive to hot items needing to be replaced, or any cleaning required The hotel is very reasonably priced with access to many restaurants in the area or, for us, a taxi to downtown - Canada Place area - was only $10 definitely will be staying at this hotel again in 2016

Dave S, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for your review, I am always happy to hear when we have earned a new loyal guest and we hope on your next stay we will be able to wow you even more (look out for newly renovated rooms and improved breakfast options in 2016). We look forward to your next stay with us. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Good Hotel with a great location"

4
28/12/2015

We stayed here one night during Christmas holidays, on our way to Victoria. The check-in process was smooth. They have underground parking, with gated access. Parking spaces are a bit narrow and not symmetric. We had a minivan and it was a bit challenging to park it in a space. However, they do have limited street parking and also offer validated parking at a convenience store (across the street) as alternatives. Room was clean and well-equipped. We had a refrigerator, microwave and coffeemaker in the room. WiFi access was free and with reasonable speed. They had continental breakfast that was available till 10:30 AM, a convenient option for family with small kids who wake up late. They had ham-omelette in the food table, but made a few meatless ones on our request. Check-out process was smooth. They even had a computer in the lobby, for guess access (20 minutes limit), which was convenient too. Overall, we had a short and memorable stay.

"Cruise Stop"

5
26/12/2015

Stayed over night here before leaving for an Alaskan cruise. The rooms were very clean and comfortable. The bedding was wonderful. It was very convenient to the downtown area and restaurants. The breakfast was quite good. The employees were very friendly and helpful.

"Awesome Stay! "

4
21/12/2015

Stayed here for 3 nights. We live in Northern BC and had to come down to Van because my son had a few appointments at BC Children's hospital. The hotel gave us a very reasonable medical rate for our stay. The hotel was just a short drive to Children's hospital. The rooms were very clean, comfortable beds. We couldn't hear much outside the walks which was a good thing. The location was great. We ordered room service our first night and it arrived very fast and it was good. The hotel's continental breakfast was great as well, lots of different stuff to chose from. What we loved also was the free parking. It is first come first served but we had no problems the 3 nights we stayed. Overall I was very impressed with the hotel. Next time we have a trip to Vancouver I plan to come back to this hotel, great location, very friendly staff, clean rooms with comfortable beds. Great stay!

"Great Deal in Vancouver"

5
16/12/2015

We stayed in a suite, at the front corner of the building. We had an awesome overlook of Vancouver through the giant picture windows. Wonderful room, great employees. A must stay if you want to be close to the public transportation lines and fairly close to the airport.

"Nice, cozy and economical"

4
14/12/2015

Pros: Nice and clean property. Well mannered and well trained staff. Very good WiFi connectivity in the room. Standard but good breakfast (cereals, breads, bagels, butter, jam, yogurt, fruits like apple, oranges and banana, fruit juices, milk tea and coeffe, muffins, croissant etc -- very good for a single person like me) Although little away from the downtown Vancouver, for the ppl like me who wants to use public transport, this property is centrally well located.Frequency of the buses connecting to major metro lines are very good. Cons: Construction happening all around the hotel. which I believe property owners have very less control over. Can not say in general, but particularly the room which I stayed had little weird arrangements, As you enter, there is narrow passage which takes little twist and turn to enter into the room and has few sharp edges. You have to be little careful while coming in and going out of the room. This was bit uncomfortable especially when I had to move my luggage. Not enough lights in this particular room.

Dave S, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your review of our hotel, I am happy that you were mostly pleased with your stay. The hotel does sit on an oddly shaped lot which means many of our rooms had to be designed with limitations. As for the lighting issues we have switched to a bulb that has a higher Lumens rating, when we switched over to LED bulbs a few years ago lumens weren't one of the big selling points and although we did ultimately go with a very good LED bulb it was a fairly low Lumen output, we are switching over a higher lumen CFL bulb as needed and we will also be putting new lamps in the rooms during the upcoming renovations with a single layer lamp shade. We hope to see you again in the future. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Great Value"

4
12/12/2015

This is my second time staying here and I am again impressed. Rooms are clean and comfortable, staff are friendly, breakfast is quite good. And the price is excellent for a city like this. Free wifi, breakfast, parking.

Dave S, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for your review, I am glad to hear that you've had a couple good stays with us and we hope that you will continue to enjoy our property moving forward. Please be advised the hotel will be undergoing renovations early in 2016 as we hope to make our property even better. We look forward to seeing you in the future. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Best hotel in Vancouver, BC"

5
10/12/2015

Over a period of about four years, have stayed five times at hotels in Vancouver. Four were at Best Western Uptown; one at another when the BW Uptown was unavailable on my preferred dates. For future visits, I will postpone my trip until the BW Uptown has a vacancy!

Dave S, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for the honoring us with such a distinction, we are extremely proud to be held in such high regard by our guests and we will continue to work at improving the guest experience in the future. Once again thank you and we look forward to your next stay with us. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Always excellent"

5
10/12/2015

I've stayed at this hotel many times and never been disappointed. Excellent location with many amenities and conveniences nearby. Parking and breakfast included. Great Service and excellent value. Never a problem.

Dave S, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for your review, I am always happy to hear from guests who've stayed with us multiple times and come away with a good experience it is always our goal to provide a great stay and it pleases me to hear when have achieved our goals. We look forward to seeing you again. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Excellelent hotel with very helpful staff"

5
08/12/2015

We enjoyed everything about this hotel including comfort and location. But the friendly and very helpful staff at the front desk were a credit to the hotel. Definitely would stay there again. We also enjoyed the Italian restaurant next door.

Dave S, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for your review, I am glad to hear that you enjoy our hotel and appreciate our service, we hope to see you again in the future. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Very will run hotel"

4
07/12/2015

This may be a budget hotel, but it is very well run. The desk service was excellent and helpful. The room was spacious, with a very comfortable king size bed. Towels were new and fluffy. The breakfast was excellent. Fresh eggs and sausages along the usual fruits, pastries, and cereals, and toast. Their was an attendant there at all times to replenish the breakfast supplies. Overall, a great place at a reasonable price for downtown Vancouver.

"Overall Rating Average, nothing special"

3
07/12/2015

The staff is pleasant and location is convenient to downtown Vancouver. The breakfast was good but the room was too crowded, hard to find a seat, and I don't like paper coffee cups. Pillows very lumpy. We were warned about the ongoing construction next door, but the street noise and heater were also loud. Underground parking is nice to have but is tight for minivans or pickups.

"Good value"

4
04/12/2015

Used this hotel for a one night stay, between cruise and flight home. Will definitely stay again. Hotel staff was very helpful and nice, even coordinated an early morning cab to the airport for me. Cab ride from Canada Place (dt Vancouver ) took about 20 min in the evening and cost about $15USD. Cab ride to airport early morning was 20 min, about $35 cad. Bed was comfortable, room was clean, and I was very happy to find a bathtub (instead of just a shower).

"OUr recent stay"

3
03/12/2015

This hotel is ok. I hate the fact that you have to park up the street to try and check in and when you send an email asking questions, shouldnt someone answer the email ?? I would stay again. Now that I know more about the big city problems. Construction etc. But shouldnt someone answer the email questions???????

"Great place to stay"

5
02/12/2015

A special thanks to the Best Western Plus Uptown Hotel, We stayed at this hotel with my daughter as she had medical issues to attend to in Vancouver. The hotel allowed us to extend our stay and gave us the medical rate for the room. Thank you so much.

"L - Nov 30, 2015"

5
02/12/2015

Centrally located for our purpose. Hotel was clean and staff were very friendly. Good selection for continental breakfast. Breakfast room was a good size. Shopping nearby. We certainly would book again and recommend to family & friend.

"Very good, except for one thing."

4
30/11/2015

Good location, friendly staff, free parking and very good breakfast (be sure to go early so you can get a delicious almond croissant!) The Italian restaurant next door is also nice. Beware of one thing though: the heater/cooler is installed in such a way that it feels like an open window, so cold air and street-noise get in easily. We were awoken several times a night by passing police cars/firetrucks and being cold.

"Love this hotel"

5
29/11/2015

Clean, friendly and helpful staff. When I come to Van I try always to stay here. central location. Rooms are nice and spacious. Beds are comfy. I feel safe here. Security parking breakfast is good also.

"Nice service, but showing it's age."

3
22/11/2015

I stayed here for one night, it was about a 15 minute walk from Broadway/City Hall Station on the Canada Line. My room was OK, just OK, hence the reason I am not giving this hotel 4 or 5 points. My room was "strange" in that I had to use my room key to open a door, which led to 2 different rooms, one of which was my own. The bed was quite hard, and the room was cold when I entered. Heating is through a wall fan, which can be a little noisy. The room and hotel could do with a little love, I have stayed at far nicer Best Western Hotels. The rate was good, no complaints there, and the service was good - on my departure I asked for a cab, and it was there within 2 minutes.

Dave S, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your review of our hotel, I am happy to hear that you enjoyed the level of service provided, and I assure many of us here agree with you in regards to the hotel showing its age, As of March we will be 16 years old having never been through a renovation our rooms are all original, we are indeed proud of that as we feel for its age the hotel is still looking quiet well. However as I said many of us would agree its time for something new, we have been working with Best Western Design teams closely and are very happy to announce we have finalized the plans and our hope is to start renovation in the first weeks of 2016. We hope to see you again in the future. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"great location"

4
21/11/2015

close to funky main street, mt pleasant community centre and good coffee shops. also walking distance to false creek and granville island. comfortable, quiet on 10th ave side. we often use aeroplan points to stay

Dave S, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your review of our hotel, I am happy to hear that you enjoy the location as the area is often misunderstood or people still believe it to be the Mount Pleasant of 15-20 years ago. While the area is very much in transition currently with many new buildings going up in the area we are still maintaining that eclectic vibe that Mount Pleasant and South Main are known for. Again thank you for your review and we look forward to your next stay with us. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Great hotel for medical visits"

4
20/11/2015

We have stayed at BW Uptown many times for scheduled medical appointments at a nearby medical office. Always great quality and service. The staff know us well and add personal greetings and welcome each time we visit. The hotel is central for those wanting to visit Vancouver and its many sporting and cultural attractions.

Dave S, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your review, We do receive plenty of guests staying with us for medical purposes and we understand that you can have a lot on your mind when travelling for such purposes it is our pleasure to provide great accommodations and quality service during these times. We hope to see you again in the future. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Like Staying in Grandma's Cluttwred Extra Bedroom"

4
20/11/2015

This hotel is more than adequate. It's well located in a decent Vancouver neighborhood with plenty of restaurant options. It's slightly in need of updating but clean and well run. The breakfast was fine and the hotel is well appointed. Our room had the feeling of being in my grandmothers extra bedroom. It was a little bit cluttered with too much furniture and the decorations were kind of old lady-ish. I'll give it 4 points because it has underground free parking and it was very convenient. One thing that was annoying is that our window frame was bent which made for a nasty draft and excessive street noise. These are the kinds of things that any hotel should fix upon discovery. I can't believe we are the first to notice it.

Dave S, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your review of our hotel, I am happy to hear that you had a good stay with us, I am sorry that you did have that experience with the window, a problem I was unaware of until this review, if you could please forward some information regarding your stay so that I can confirm with maintenance whether this issue has been rectified. We hope that you will stay with us again in the future as we are undergoing renovations early in the new year we hope to shed that "grandma's spare bedroom" moniker. Thank you, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Good value, comfortable stay"

4
16/11/2015

Large bedroom and bathroom, quiet area about 30 mins walk to downtown or 8 mins on the bus. Very good Italian restaurant next door, and will deliver food to hotel . Staff friendly and helpful , safe deposit box free at reception. Breakfast hot and cold buffet.

Dave S, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for taking the time to provide your review, I am happy to hear that your stay with us was enjoyable and that you had the opportunity to experience the wonderful food at the Italia Bella Restaurant. We hope to see you again in the future. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Best hotel room and best service"

5
15/11/2015

Our room was very nice - two beds which makes for a larger room (keep that in mind when asked!) it had a little hallway as you entered so when the door was open there was no concern about privacy. Clean, food was good in the morning - you must try the almond croissants! Watch the coffee though it sits right beside the waffle maker. The customer service was over the top - the best we had in our stay in BC - immediately we were getting answers about locations and how far away they were but also bus numbers...details details details ...all what you want to know when you stay in a hotel. We stayed one night and had a late flight the next day - they kindly kept our luggage for us all day at no charge!!! Amazing customer service. They should be proud! This is what you want in hotel staff - happy, nice, friendly and knowledgeable.

"One night in Vancouver"

4
11/11/2015

All in All this was a very nice stay. Even thought my room was on the main floor next to the lobby it was very quiet. They have a main door and small hallway that leads to your door so that helps with the noise. The ceilings in the room are very high and although that was very cool I couldn't seem to get the room warm. The other problem is I'm short and the windows are very high so closing the blinds cause a small problem. The breakfast was good and it was nice that they had a small refrigerator instead of just placing the cold items on ice. They also had a waffle maker which always makes my stay better. The staff was very nice and extra helpful. Parking was tight, first come first serve underground but with the mall next door and taxi service hopefully you won't have to move your car.

"Halloween Weekend"

4
02/11/2015

I would recommend it. Very clean, great, comfortable beds but very small bathroom. Overall I would stay there again, close to a lot of stores. The rooms are clean, the pillows a little small but it's well maintained and the staff is very friendly and courteous. The breakfast is good and you have a variety of choices.

"Good Position"

5
26/10/2015

This hotel was out of town but was on a bus route to the city and Stanley Park - about 15minutes. It was also only a short walk to the Skytrain station. Plenty of nice eateries are around and a supermarket is across the road. The room was large and comfortable, breakfast was plentiful and the staff were helpful. It is an easy drive from the airport and there is onsite parking.

Dave S, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your review JaneKate I am happy to hear that you had an enjoyable stay with us and we look forward to seeing you again in the future. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Great Place to stay"

5
25/10/2015

I have stayed here many times over the past 5 years. Front desk staff are excellent, the rooms are clean and reasonable. The location of the hotel is very central to many of the amenities in Vancouver

Dave S, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your review Joanne K, it is always great to hear from our regular guests, its always a pleasure welcoming you back to the hotel and we look forward to the next time. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Great stay"

5
22/10/2015

Years ago we initially stayed at this hotel for the convenience however we have returned several times as we found it to be a real gem. It is clean, staff is professional and friendly and it is very affordable. It is easy to access and there is parking!! The location is perfect for us. I'll be back....

Dave S, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you Kathy D it is always great to hear we have earned ourselves a loyal guest and we look forward to your next stay with us. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Great Stay, great times"

4
20/10/2015

The staff was friendly, the room was clean, the breakfast was good, and the room was affordable. It was although within walking distance to all amenities. Couldn't ask for anything more! I will definitely return on future endeavours!

Dave S, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your review Adrian M I am happy to hear that you enjoyed your stay with us and we hope to see you again in the future. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"A decent room for a fair price in a great location"

4
14/10/2015

I've stayed in BWP Uptown on two occasions. The first one, when I went skiing in cypress mountain with a couple friends and the second one when I was on a round trip between Victoria and Banff with my father and his wife. The night I got there with my friends, we were unaware of the extra cost for a third person on the same double room and the attendant let my friend stay with us with no additional charge. On both occasions my group and I were treated with the utmost respect, the rooms were perfectly clean and comfortable, and the breakfast buffet (no additional charge) is something you don't see everyday in Canada. I like to emphasize that point because in Brazil, included breakfast is a given. Whether you are using public transportation or driving your own vehicle, this hotel is easily accessible.

Dave S, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you very much for your review of our hotel I am happy to hear that you've had two great stays with us, we look forward to many more. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel

"Great Hotel"

5
14/10/2015

A typical Best Western with friendly and helpful staff , the women on duty when I checked in were so friendly and helpful. The room was a a tad on the small side but was comfortable and clean so no complaints there , the breakfast choice was varied and starts at 6.30 which was ideal for me so I could get up early to go on various excursions. The only thing to be wary of is that the hotel is at the top of a hill if you're travelling from Main Street station , so you may want to get a bus from there rather than walk but on the plus side there is a fantastic Italian restaurant next door !!! It looks like I'll be visiting Vancouver next year and will definitely be staying at this hotel again

"Relaxing holiday"

5
10/10/2015

We have been staying at Best Western Plus Uptown for over 10 years. We are never disappointed. From the warm welcome upon check-in, helpful staff, great housekeeping staff who get it right every time, to the restaurant next door. My husband has many health issues and recently he had surgery on his foot. He had to remain off his foot as much as possible; I had ordered a wheelchair and it was delivered to the room and ready when he needed it. The front desk staff are very friendly and will take the time to chat with you (my husband loves that). The restaurant attached to the hotel is called 'Italia Bella' and the menu has been improved with many new dishes. Cam is the Chef/Owner and is always ready to welcome you when you walk through his door. His wait staff are equally great. Our stay at the hotel was nine nights and we used the restaurant for many meals; from breakfast to dinner. They makes great eggs Benedict and Mexican omelets. We had their lamb shank dinner; the lamb was so tender and the vegetables were Al dente (just the way I like them), Baked Penne so cheesy,Chef Gnocchi were so tender, Steak was great too. We had other dishes and found he has a great touch with seasoning. Many other places are either bland or too much spices and over powers the food. We will be back the next time in Vancouver.

"Good location, but has seen better times"

3
10/10/2015

The hotel is in the district Mount Pleasant and has quite a good location if you are okay with staying a bit outside the city center. A big grocery store is right across from the hotel and a lot of nice coffee shops are in walking distance. Check-in and check-out went smoothly, although staff was neither motivated nor “ecstatic”. I can understand that it is hard to say all this stuff twenty times over every day, but a smile and some nice words of welcome and maybe a few tips for eating in the neighborhood would have been appreciated. Finding a hotel with free parking in Vancouver is not easy, so I was glad to find one. Parking is great, they have a nice parking garage, the gate opens with your room key, so that is a big plus. We had a room on the first floor, the room was alright for a couple of days, but it was quite cramped and very dark. If you can, ask for a room that is not on the first floor. Our room was and we were woken every morning by the sound of the chairs being drawn around in the breakfast room which was incredibly loud. I got the impression that the hotel had seen some better times, the atmosphere was a bit depressing. Breakfast wasn't nice. You have the well-known continental breakfast with plastic cutlery and plastic cups, bagels and cream cheese out of plastic containers and juice that might have once gotten a glimpse of a real orange. The room was far too tiny and cramped every morning regardless of when you arrived. The whole amount of trash being produced by the cutlery, packaging and everything was mortifying! Not a pleasant way to start your day. All in all the stay was alright, but not enjoyable.

"Very nice surprise"

4
09/10/2015

We chose this hotel because of the great price and it was close to where we had an appointment. We were pleasantly surprised at what a great room it was. Spacious, clean, very nicely decorated. They serve a great hot breakfast as well. The front desk staff were friendly and efficient.The only downside is the underground parking. It is quite small and a challenge to park in, but parking is a problem in most of Vancouver and at least it was free. We will stay there again for sure.

"Good location"

3
02/10/2015

We had two rooms at this hotel last month while visiting family a 10 minute walk away. Rooms were clean and bed fine. The front desk staff was very polite and happy when we checked in and checked out. One of our rooms was a corner room on Kingsway and the crossstreet and it was actually quiet even with the traffic. We didn't have a car but you can always find a Car To Go nearby or get a taxi. On a nice day it's nice to walk just about anywhere.

"Best Western Uptown"

4
02/10/2015

The hotel is in a great location. Close to restaurants and walking distance to a few attractions. The only downside to the hotel is the parking lot. Currently there was construction going on near by but did not affect us.

"good experience overall"

4
01/10/2015

Our only disappointment with this hotel is that there is so much waste at breakfast, mounds of garbage from throw-away plates, bowls, utencils, etc. most of which could be recycled. We find this with many BW hotels, and it gets distressing to see all the waste when, with a little effort, recycling could be implemented, since there is pick-up for recyclables throughout most cities.

"Medical appointments"

3
30/09/2015

Clean and quiet and close to where I needed to be for all my appointments. The bed was comfortable. No complaints. A lot of restaurants close by. Room service from restaurant next door. Room was on the small side but adequate for my purposes. Parking underground for hotel guests.

Dave S, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your review of our hotel, I am glad we were able to provide you with a bit of piece of mind while travelling for medical purposes and we hope to see you again in the future. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel P.S. Our king rooms are much larger than our Queen rooms and the cost is usually only a couple of dollars extra per night.

"Tolerable"

3
29/09/2015

I spent 2 nights here in May 2015. The room they put me in was this cramped tiny little corner room. There was an iron, but no ironing board. I was in Vancouver to see a concert and this was a tolerable place to crash. The continental breakfast was ok. It was breakfast and it was part of the deal...It was close to Rogers Arena. I walked back the first night because I hadn't figured out the bus. The second night I rode the bus, but probably could have walked back and gotten there at the same time or sooner. I did like the bus lines though.

Dave S, General Manager at BEST WESTERN PLUS Uptown Hotel, responded to this review
Thank you for your review of our hotel, I am sorry to hear that you were not fully pleased with your stay with us. I hope that you will give us another opportunity in the future and we hope you will continue to use Best Western for your accommodation needs. Sincerely, Dave Stevens Assistant General Manager Best Western Plus Uptown Hotel