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SureStay Plus Hotel by Best Western Verso, Valparaiso

4.5/5  - basé sur 324 notations.
Mena 665, 2381000, Valparaiso, Chile - See map

The SureStay Plus Hotel by Best Western Verso is a new hotelier and culinary approach in the city of Valparaiso. With a modern design that blends architecture and poetry, it is located in the heart of Poets Neighborhood in the Cerro Florida, a few meters from La Sebastiana, the House Museum of Chilean Nobel Prize poet Pablo Neruda. The building, is two floors plus a terrace which combines construction elements such as concrete and metal, with a decoration based on works by local artists and hanging gardens. The rooms surround a central sky-open courtyard, where visitors can relax with a drink or reading one of the books of poetry that are offered in the lobby area. Each of the rooms is dedicated to a Latin American author, which is represented by selected poems in their heads walls, which make more pleasant the rest. The panoramic terrace on the top roof offers a spectacular 360 degree view of the bay and the hills of Valparaiso, and a Restaurant run by Chef Cesar Sierra, whose gastronomic proposal based on native and seasonal products is at the forefront of the region. Also on this terrace you can enjoy relaxing in a hot tub with an amazing view of the ocean and the city, which is perfect at sunset. Pets are not accepted. Smoke-Free Rooms. Credit Cards Accepted. Free Parking, subject to availability. Transport and Tour Services available. Foreign non-resident guests do not pay any tax, as long as they pay US dollars or credit card. 19% VAT is due for all Chilean and foreign residents.

SureStay Plus

Hotel by Best Western Verso

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 324 guest reviews
NOTE ISSUED
Excellent
162
Very Good
114
Average
34
Poor
10
Terrible
4
REFER TO NOTICE
Business Business
6
Couples Couples
195
Family Family
60
Friends getaway Friends getaway
32
Solo travel Solo travel
12
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Super nice hotel with great view"

5
20/07/2018

I really loved my stay here, no idea why I was the only guest at that time. The staff is super friendly, the rooms are modern and clean with a nice view over valparaiso and the biggest highlight is the awesome rooftop restaurant as well as the rooftop hot tubs with a great view all over the city.

VersoHotel, Director de Relaciones con Clientes at SureStay Plus Verso Hotel, responded to this review
Dear Fabi, I`d like to thanks your comment about our hotel and restaurant. It`s very important for us that every guest has a great and different experience in Verso Hotel. We are really happy to know you enjoyed every detail and you had a good experience in your stay. I hope so you can visit us soon. Kind Regards Helen Herrera Burton

"Buena Vista"

4
07/05/2018

This place was lovely but a little bit isolated. It was close to La Sebastiana but all of the other sights were a bit of a hike. The standard rooms are very tiny so we upgraded to a suite, which was much better for 2 people. The service was incredible, the staff were so helpful and accomodating. All the facilities were modern and well looked after. The rooftop jacuzzi was very special too, we did this at night looking across Valparaiso which was quite magical. The restaurant was on the roof with great views, but we only had breakfast there which was standard hotel fare, lovely staff once again.

VersoHotel, Director de Recepción at SureStay Plus Verso Hotel, responded to this review
Dear Guest, Along with greeting, I want to thank you for your preference and for sharing your comments with us and the Tripadvisor community, this is fundamental for our growth. Is very important for us to have our visitors feedback and we are very glad to know that you had a great experience with us during your time in Valparaiso. We hope to welcome you back some day and please don't hesitate to contact us in case of any doubts. Best regards, Eduardo Oyarzo Front Desk Manager

"great views and clean"

4
13/04/2018

This hotel is fairly new and very clean. The staff was very accommodating. The rooms are exceptionally small by u.s. standards but the location, cleanliness and feeling safe(police station across the street) made up for the size. Basically a place to rest up to sight see. The rooftop terrace has fabulous views both day and night. Walking distance to la sebastiana. Walking distance to public transportation. Uber pick up available as well. Note-no elevator so staff helped bring luggage up. Few rooms on first floor. Would recommend otherwise.

VersoHotel, Director de Recepción at SureStay Plus Verso Hotel, responded to this review
Dear Isabel, Thank you for sharing your comments and opinions with us and the Tripadvisor community, this is very important for us and our development. One of the most important things for us here at Verso Hotel is that our visitors have great moments and can enjoy Valparaiso from the instant they arrive to our door step, and we are really happy to know that this is your case. Please don't hesitate to contact us in case of any doubts or queries. Best regards, Eduardo Oyarzo Front Desk Manager

"Great hotel with extremely friendly staff"

5
09/04/2018

Great location, in relaxed and quiet part of the city. Super friendly staff. Great breakfast and great terrace with an amazing view. Use the hot tub in the evening, it's amazing! Would definitely recommend to stay here!

VersoHotel, Director de Recepción at SureStay Plus Verso Hotel, responded to this review
Dear Angie, Thank you very much for choosing us for your stay in Valparaiso, we deeply appreciate your recommendation and we are very glad to know that you had a great time here at Verso Hotel, also that you were able to enjoy the attention of our team. Thank you also for sharing your thoughts with us and hope to welcome you back some day. Best regards, Eduardo Oyarzo Front Desk Manager

"Wonderful staff"

3
03/04/2018

The staff was stellar and the location was very good, in the hills with easy walking and public transport options to Valparaiso Cerros and Vina del mar. Breakfasts were very good. Heating/Cooling also effective. The building was least attractive feature: concrete, some outside noise--barking dogs, constant hiccups in the internet.

VersoHotel, Director de Recepción at SureStay Plus Verso Hotel, responded to this review
Dear Lisa, On behalf of the whole Verso team I want to thank you for choosing us for your stay in this beautiful town. Also for sharing your thoughts about the hotel, which is very important for us, it help us to improve and are always taken into account for future procedures. Hope to welcome you back some day and please don't hesitate to contact me directly in case of and doubts. Best regards, Eduardo Oyarzo Front Desk Supervisor

"Packed like sardines"

1
18/03/2018

As far as I can see from other reviews, people enjoyed the view over the city from the rooftop, and it's truly magnificent BUT this is not where you spend most of the time the rooms are so tiny that even your daughter's doll would complain you cannot sleep because hundred of stray dogs are barking all night

VersoHotel, Director de Recepción at SureStay Plus Verso Hotel, responded to this review
Dear Bill, Along with greeting and thanking you for choosing us for your stay in Valparaiso, I want you to know that I'm really sorry to know that you didn't enjoy your stay with us, which is what we want for all of our visitors and the reason we work every single day here at Verso Hotel. Our rooms are design to make full use of every space within the room, I can understand that you didn't find it practical and I hope that our services and attention of our staff was of your liking. Please let me know if there's anything else we can do for you, and hopefully you'll give us a chance to welcome you back some day, maybe in a different room that suits your expectations. Best regards, Eduardo Oyarzo Front Desk Supervisor

"The best rooftop in town "

5
16/03/2018

This gorgeous boutique hotel is perched right at the top of Valparaíso with a stunning rooftop with 360 degree views. The hotel has been carefully constructed to be earthquake proof and has a super modern feel with a lot of light. Rooms are very clean and cleverly designed and make use of every centimetre of space. Many have amazing views to the ocean. The rooftop is the highlight, and the restaurant there is absolutely sensational. The food is as good as the view. An organic hot tub also sits on the rooftop - a great place to soak away the strains you may feel walking around all day, as this is a very hilly city! Breakfast is in the rooftop restaurant and includes the basics as well as the local salamis & cheeses. I loved the freshly made guacamole on toast. A great place to stay.

VersoHotel, Director de Recepción at SureStay Plus Verso Hotel, responded to this review
Dear Ranae, Thank you very much for your great comments, I'm very glad to know that you enjoyed every last detail of our service, experiences like yours are the reason we work every single day and we are more than happy to hear that we were able to exceed your expectations. On behalf of the whole Verso team we appreciate you chose us for your stay in this beautiful town and also for sharing your opinions with us and the Tripadvisor community. Please don't hesitate to contact me in case of any doubts and hope to welcome you back someday soon. Best regards, Eduardo Oyarzo Front Desk Supervisor

"Solid hotel choice + (gay) friendly"

5
25/02/2018

Great location with a lot of the key things to do in walking distance. Chic Viña Del Mar and beaches within an easy and beautiful UBER ride. Phenomenal view. Very clean. Awesome and plentiful quality bath products. Great cocktails. Great food. Small rooms made up for with functional design. Super friendly and extremely helpful staff.

VersoHotel, Director de Recepción at Verso, responded to this review
Dear Mr Suneel, First of all I want to thank you for choosing us for your stay in Valparaiso, and also for sharing your experience with the Tripadvisor community, We are really glad to hear that you enjoy your time with us, our services and the dedication of our staff, this are the most important things for us. Please don't hesitate to contact us in case of any doubts. Best regards, Eduardo Oyarzo Front Desk Manager

"Don't stay here"

1
05/02/2018

Terrible location unless you want to spend all day at Pablo Neruda's house. The couple of restaurants around close by 6:30 p.m.. Rooms were TINY. There was no where to put our suitcases. Had them on the floor next to our bed. Wi-fi only worked if you put the tv on. Spent all night listening to dogs barking outside. Sad breakfast as well. Although there were two ladies taking care of it, I still had to ask them for more yoghurt and to add more orange juice. I'm sorry I stayed here.

VersoHotel, Director de Recepción at Verso, responded to this review
Dear Lisita, Along with greeting and thanking you for your preference, I'm really sorry to hear that you weren't pleased, at all, with your stay with us. I do want to thank you for your comments, is always important for us to get our visitor's feedbacks to be able to improve. I want you to know that we work really hard for our guests to feel like home and enjoy our hotel and services. Most of the times they do, as you can see in most of the opinions below. Thank you again for choosing us for stay in Valparaiso. Best regards, Eduardo Oyarzo Front Desk Manager