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Valemount, Canada





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Best Western Plus Hotel Valemount Inn & Suites, Valemount

1950 Highway 5 S, V0E 2Z0, Valemount, Canada - See on a map
Best Western Plus Valemount Inn & Suites - Hotel Exterior The Best Western Plus Valemount Inn & Suites is ideally located in the center of Valemount. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Rocky Mountains provide a spectacular background at this Valemount hotel, where outdoor enthusiasts feel right at home. Fishing, snowmobiling, or riding on an ATV are all popular options for guests at this Valemount hotel. Easily accessible and conveniently located next to Highway 5, there is no better place to begin your adventure. The Best Western Plus Valemount Inn & Suites offers beautiful rooms with spectacular views, a full-service restaurant and lounge, indoor pool with water slide, hot tub, business center and fitness center. Free Wi-Fi, hot chocolate and coffee in the lobby are just two of our perks. The quiet location of this Valemount hotel is nestled next to R.W. Staratt Wildlife Sanctuary, and every guest enjoys beautiful mountain views. We are close to Mount Robson where the hiking trails are unbeatable. Rafting is another popular sport in town and there is a variety of class rapids for every water lover. Our Valemount hotel is proud to regularly host businesses travelers with CN Rail, BC Hydro, Telus and Kinder Morgan. A warm, welcoming staff is happy to assist guests with any need. Reservations, recommendations and booking outdoor trips are a breeze. This Valemount hotel features clean, spacious rooms that compliment a day of adventure. Guests feel right at home with the best in quality and amenities on hand. Travelers in town for a special event or meeting are delighted with our high-tech conference center. Enjoy your stay. To our guests traveling with pets. Please be advised that pets are accepted based on the availability of our pet friendly room types. We offer room types which can be reserved by selecting a room type with pet friendly/fee in its description. Summit Grill Restaurant is open Tuesday through Saturday from 5 to 9 p.m. (closed Sunday and Monday). Full Breakfast Buffet available daily from 6 to 9:30 a.m. Cranberry Lounge open daily from 4 to 11 p.m.

Best Western Plus

Hotel Valemount Inn & Suites




Hotel advantages

  • Restaurant On-Site
    Restaurant On-Site
  • Complimentary Breakfast
    Complimentary Breakfast
  • In-Room Spa Separate From Bathtub Or 2 Person Spa/Bathtub Combination Available.
    In-Room Spa Separate From Bathtub Or 2 Person Spa/Bathtub Combination Available.
  • Pool
  • Air Conditioning At Property
    Air Conditioning At Property
  • Cocktail Lounge On Premises Or Within 100 Feet Of Hotel Lobby.
    Cocktail Lounge On Premises Or Within 100 Feet Of Hotel Lobby.
  • Fitness Center/Health Club
    Fitness Center/Health Club
  • Room Service
    Room Service
  • Multi-Lingual Staff.
    Multi-Lingual Staff.
  • Eco-Friendly
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Guest reviews

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Sleep Quality

"Snow check sled trip"

thebbhill, Edson, Canada 05/12/2022

Took my son up to check the snow conditions. Best place to stay in valemount. Staff is alway there to help, food is good. Hot tub is alway warm and ready when we get back from snowmobiling. Rooms are comfy and quiet.

"Send me back here anytime!"

northernlightstravel, Alberta, Canada 16/11/2022

Entered the lobby quite late at night and was greeted warmly. The lobby area had a fireplace going with a lodge feeling. So welcoming! We were quickly off to our suite which we highly recommend. Big shout out to housekeeping! That room was immaculate! Lots of space in the suite and it's nice to have a separate living room and bedroom. Spacious bathroom with great tub ended the day nicely. We really weren't here long but want to come back and spend a few days real soon! Thanks for a great stay to all the staff.


quqiudong1, Surrey, Canada 02/11/2022

Nice Enviromint, Nice service, and Nice breakfast, beautiful view. reasonable price, outside deck, I feel very comfortable when I am sitting in lounge, enjoy the breakfast and watching outside snowing over the mountain. The best hotel in this area,

"Very pleasant stop-over on a road trip"

853annj, White Rock, Canada 28/10/2022

This hotel definitely meets the Best Western Plus standards! Our pet-friendly room was clean and suited our need for a separate bedroom. The lobby, balcony and dining room are very airy and spacious, and the included breakfast was good -- nice variety of items, pleasant staff and a quiet atmosphere.

"Amazing hotel"

User 16/10/2022

Stayed at this hotel several times now and I love it. High quality amenities and service. The lounge bar area is fantastic. Having the restaurant downstairs is very convenient. Rooms have 3 seater couches which is great. Everything you'd expect from a high quality hotel with a lovely atmosphere in the lounge.

"No sanitizer available at buffet tables"

toadtripper, Jasper, Canada 15/10/2022

Had a pleasant evening at an event with about 50 attendees. There were food stations which included finger food and tongues which as we know everyone touches to dish up their food. I searched the room including the bar but could not locate a single dispenser of hand sanitizer! Really?!!? After all we have been through over the past years and the still ongoing spread and risks of contracting Covid it seems the least a responsible establishment should do is help in the prevention of illness and provide hand sanitizer. In fact, Covid or not, any buffet should include sanitizer. The food was very tasty but 3 stars is all I can give because of this major gaff.

"BW stay"

Riplinger99, Prince George, Canada 12/10/2022

My stay at the Best Western Valemout Was nice. Very friendly staff restaurant food was awesome, lounge food was awesome and the room was good. I would recommend this Best Western to anyone travelling through Valemount.

"Pleasant Surprise finding the Hotel."

SunSeekers1212, Kelowna, Canada 12/10/2022

Excellent beds, friendly and efficient staff, good location, clean accommodations and fairly quiet being next to the highway. The restaurant had a limited menu for me as a vegetarian but I did enjoy the mushroom potstickers for a meal. The hotel was very busy and we were checked in quickly and without any issues. We will utilize this hotel on future trips.

"Comfortable Stay in Valemount"

Comoxbox, Comox, Canada 08/10/2022

We stayed here on our way back to Vancouver Island in early October 2022. Check in was fast and efficient. They had some cookies available and I didn't take any but I probably should have as they looked delicious. The lounge area is quite beautiful. We had our dog with us and we were quite pleased that the room we were provided with had no carpeting. One less thing to worry about. They had us up on the second floor, but we were quite close to the stairs/elevator so it was easy to get out to take her to the bathroom. The room was quite quiet. We never heard any of our neighbors. There was a bit of running around in the hallways but that quieted down well before bedtime. Our room looked over the parking lot but it was still a quiet night. The room was fairly roomy. We had two queen size beds, so there was lots of room for the two of us. There was a fridge with freezer as well as a microwave. Just down from our room there was also ice and a cooler providing hot or cold water which was nice for filling up our water bottles. All toiletries were available and there were lots of towels. There is a restaurant on site, but we did not use it in the evening. We only went for the free continental breakfast. Speaking of the breakfast it had a lot of variety. Hot food, as well as breakfast cereals, yoghurts, breads lots of juice. It's a large space and even though it was busy it was able to accommodate everyone. The only downside to the hotel is its location as it is south of Valemount. So it's a little bit out of town. We had a little bit of trouble trying to figure out what do for dinner as there is not a lot to offer in Valemount. It is a pretty town in terms of location but there are not a lot of options. I couldn't find a Slurpee for the life of me.

"A Nice Place to Stay"

User 07/10/2022

Lovely, friendly staff. Nice conference facilities with catering services. Clean, quiet rooms, restaurant provided excellent healthy choices at fair prices. Free EV charger. Nice walking distance to downtown.

"BW Valemount"

Karen H, Edmonton 07/10/2022

We enjoyed our recent stay at the BW Valemount, BC. Everything was clean, loved the decor in the lounge area and the rooms were clean and beds comfortable. Breakfast was good. Would definitely stay again.


jothebartender, Pender Island, Canada 06/10/2022

I just feel like the team and management of this hotel should be proud. Service, cleanliness, comfort and accessibility all rolled into one. We will definitely stay here, dine here and relax here again on our next trek through valemount. Check in was brisk, as was check out. The team was informative and the stay was quiet. You can't ask for much more.


AmyR609, Chicago, Illinois, United States 03/10/2022

This was an A+ experience with our dog! One of the cleanest hotels we have stayed in. Quick, easy, timely check-in and quick check-out. Nice breakfast as well. We did not have one issue or complaint - not one! Highly recommend.

"What an awesome hotel, especially if travelling with dogs."

User 28/09/2022

Loved this hotel from start to finish! It is kept spotless, is dog-friendly and has great amenities. The back of the hotel has it's own grassy courtyard with picnic tables,a few benches and a fire pit, just so pretty considering most hotels in this price range are surrounded by pavement. Beyond the large grassy area is a forested nature preserve with gorgeous walking trail! So peaceful and pretty. The suite we were in was lovely, two bedroom, tasteful vinyl plank floors. Yay, no carpet!Each room had it's own TV. It looked recently renovated, the beds were great. I personally love a tub, and it was spotless and comfortable! There is a lounge, and some limited food services between certain hours, we never took advantage of, but offers options. The coffee machine in the open lounge area is easy to operate and offers one-touch specialty coffees, which is a nice touch. You can grab a cappuccino to go! I thought the staff were also all very friendly. Would highly recommend this hotel!

"Good stay"

Tugboatgirl, Kamloops, Canada 23/09/2022

Standard hotel room. Nothing to complain about. Room was clean. They gave us cookies and poop bags for our dog. Breakfast average. Fitness room was ok and looked like it had a decent selection of equipment/free weights/cardio but for the love of god, replace the carpets! No fitness room should have carpets! Also yoga mat needs to be replaced. Disintegrating.

"Great two nights stay!"

laurawat93, Plymouth, United Kingdom 20/09/2022

We stayed two nights at the hotel and had a great stay. The staff were friendly, good breakfast included, free “posh” coffee machine in the reception area and cookies in the afternoon which was a nice touch. We made use of the facilities (pool, waterslide and jacuzzi) which were all good.

"Friendly and welcoming staff"

User 12/09/2022

Stayed for a night on our way to the Okanagan, has had some upgrades and renovations, looks to be semi dated still, check in was friendly, could be quant during the winter season, the grounds looked very lush and well maintained, the breakfast was very good and the breakfast attendant was very welcoming and friendly.

"Clean and comfortable suite"

GKTravellers, Harrogate, United Kingdom 12/09/2022

Our allocated suite had two comfortable queen sized beds in separate rooms without doors. The room was attractively furnished and very clean. The in room frideg proved very useful. The buffet breakfast was rather limited but adequate for a one night stay. We chose to take dinner at the excellent Caribou Grill in the centre of Valemount.

"Bike Friendly Hotel"

Casey108, Prince George, Canada 09/09/2022

Room was clean and comfortable. Hotel allowed us to store our bikes in the room. Kids loved the pool with waterslide! Large parking lot was nice as it allowed some elbow room loading and unloading bikes & gear. Great family hotel.

"Thoroughly Disappointing"

saberus, Edmonton, Canada 06/09/2022

My family stayed here overnight on a road trip. We were thoroughly disappointed. The floor was not clean. The ceiling light flickered. There was a lot of noise. Flushing the toilet rattled the plumbing. The beds were uncomfortable. We were travelling with a dog. When we went to breakfast, the lady at the front told us to pick whichever table we wanted. When we did, the guy inside chased us out because we had a dog. Then, when we sat down on the patio, the door had locked behind us, so we had to go around the building to get back inside just to get our food. The Best Western survey asks if the front desk thanked us for being a rewards member and presented us with our check in gift. They didn't. Really, the only positive thing my family and I had to say about this hotel was that the coffee machine in the lobby made good coffee.

Tony Bielec, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for your honest feedback saberus, We are sorry that you found your stay disappointing. Although we are a pet loving property, dogs/pets unfortunately are not permitted in our food service area, this is a health regulation, not a Best Western regulation. The exception to this rule would be for either certified emotional support pets, or accredited service animals. I believe this to be the health guidelines in most of the country. As a standard you should have been offered your gift, and we do apologize for neglecting this. I hope you were able to enjoy the complimentary cookies on the Front Desk for all guests to enjoy. Thank you for mentioning the coffee station, it has been a very positive complimentary addition for our guests, along with the new pumpkin spice flavor we offer. Again our apologies for not providing the service that our guests have come to expect. We do hope to welcome you back should you be travelling through Valemount, and the beautiful Robson valley!

"explain this"

Ian G, Stony Plain, Canada 05/09/2022

We recently stayed for three nights. I have usually stayed at the Best Western Plus hotels in my travels. Clean, quiet, all good EXCEPT no room service! For three days! Where does my 275$/ night go? Several towels appeared 2 days in. nothing else. Also, the TV did not work. I had to ask the front desk twice to get it going. Im not happy. I have been collecting point for several years now.

Tony Bielec, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for your honest feedback, Ian G, We do offer take out services for our guests from either the Summit Grill or Cranberry Lounge. Unfortunately, room service is not an option at this point. We are working to have this service available in the future. Towels are always offered in your room at check-in. Should you require more clean towels, we are happy to provide this, along with any amenities that offered in the room. A call to the front desk is all that is required for immediate service. The TV in you room seems to be in working order, in fact we are currently upgrading rooms to 50” TVs which will result in brand new smart TVs in every room. We are very grateful that you are a loyal Best Western Rewards member! These points can be very valuable for free stays, gift cards, and elite recognition! We hope to welcome you back to the Robson Valley, and the Best Western Plus Valemount.

"Interesting and delicious restaurant menu."

balletmomCanada, alberta 03/09/2022

Surprised to find such a good hotel in the area - previously unknown and many times driven past. The restaurant was very good with an innovative menu and the waitress unafraid to give opinions when requested - and she was right! She was also cheerful and helpful - wish we'd thought to ask her name to thank in person.

"An awesome short stay"

milds682022, Burnaby, Canada 31/08/2022

Customer service was excellent. The room was clean. The hot breakfast was great! Lisa from the kitchen was so nice. She gave us a heads up to where we are going and she allowed us to have our breakfast “to go” because we have an activity to attend in Jasper at 11 am. We will be late if we have our breakfast there because it's a few hours away from the hotel. We just ate our breakfast in the car while travelling. And by the way, we love the flavoured coffee in the lobby!

Jamie Hansen, Owner at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Great hotel with a mini water park"

travelinginbc2022, Vancouver, Canada 29/08/2022

Hotel exceeded our expectations and my family really enjoyed the swimming pool with water slide. The complimentary super automatic programmed coffee maker was a welcomed plus for my wife and I. This IS the best hotel in Valemount and the staff's attention to detail shows.

"Great for a stopover while traveling "

Lainygw, Abbotsford, Canada 28/08/2022

We were able to call and book for a last minute one-night stay. Easy check-in, nice dinner and even used the gym and hot tub. Pretty spot with nice grounds with a path so you can walk around. Breakfast looked really good but finished at 9:30, which was a little too early for us but we were able to take a few things to go.

"Great comfortable stay"

cocoluna4691, Canada 28/08/2022

Wonderful stay. The hotel provides a wonderful breakfast Lots of options and a beautiful garden with doors from the restaurant. We were traveling with our small dog who enjoyed having breakfast with us in this outdoor seating area. The great coffee machine providing special types of coffees in the lobby is great! This will definitely be our stop when traveling to Vancouver or Okanagan

"Awesome place for family and pets!"

User 07/08/2022

We had a great stay for 2 nights with our pets this time! The renos the hotel has done are good. I was so happy that the pet room didn't have carpet and they put us on the main floor near an exit leading to a walking path. This all was so well thought out for traveling with pets! We had everything we needed for a couple nights. Everything was really clean and the staff were friendly. We loved the pool and the waterslide was a bonus! Even the temperature of the pool (warm) and hot tub (not too hot) was perfect! The only thing that would make the stay better would have been a later breakfast time. We're on vacation so don't want to get up early for breakfast, so sadly we missed out on that.

"Sweet, sleepy stop over"

User 04/08/2022

We've enjoyed two nights lay over in Valemount - making our way to The Rockies and taking a few days to explore the Yellowhead and Mount Robson region. After travelling from Vancouver to Whistler then onto Kamloops, the two nights were a refreshing time for us all in the area and particularly the hotel which despite being full on our first night, never felt busy, but very relaxed and chilled. The hotel interior is on first impressions dated but the rooms look to have been modernized fairly recently and everywhere is clean - seems to be an army of cleaning staff on hand all the time. The receptionists all where very helpful - young and bright ready to answer any query, and a great welcome when we first arrived. We are in the attached restaurant the first night and although the food was good, there were big quantities that are hard to finish! Waiting staff all very friendly and helpful including at Breakfast when it is at its busiest. I didn't realise that The Hotel stay included Breakfast, as it was noted as room only on our travel voucher so relieved as Valemount has limited eating places open so early. Final thing to note is the Pool area that we used both days - great for family - just be careful on the slide - definitely not for adults as it is too fast for the shallow pool. One boy came down too fast and caught his toe on the bottom dislocations it and was in quite some pain. If there was a critical point to make it would be about the slide - just be careful! Finally - don't be out off by the hall decor or jazzy music, the accomodation is good value and quality for sojourners heading along Highway 5.


User 02/08/2022

The hotel was super clean, place perfect to rest and enjoy. My only comment will be to reserve a table in advance at the Restaurant as there is no enough space for all the guests. Special in the summer when the time is very long.

"Road trip"

User 25/07/2022

We have stayed at Best Western every year for about 10 years. Always pleased with accomodations. Only problem is its a very popular hotel and its not always possible to get a room, especially in summer.

"Good value for a night on a road trip"

James H, Edmonton, Canada 23/07/2022

Stayed here for a night on a road trip back east from Vancouver island. Place is a typical BW. Good breakfast, really nice lobby/lounge area, etc. They did use some fragranced cleaning product in the lobby area to which I was allergic, and they could perhaps improve traffic flow through the breakfast area to ease some congestion. The cranberry marsh walking trail is excellent, providing some great views and good exercise. Som sections of it were pretty buggy, so long clothing and/or bug spray are advised.

"Super clean and comfortable hotel in Valemount!"

OneDayInHawaii, Burnaby, Canada 22/07/2022

I've always been a fan of BW hotels but this particular one in Valemount exceeded my expectations. Located right off the highway on your way to Alberta from BC, it is very conveniently located and has a restaurant attached so you can dine after a long road trip! The hotel boasts a beautiful foyer and excellent customer service. The lounge is elegantly decorated with wood carvings and gives the feeling of being in the mountains! The bar offers complimentary fresh and hot coffe/tea 24/7. Ice cold water machines and ice machines available 24/7. We stayed in room 224 on the 2nd floor and enjoyed 3 very comfortable queen beds, air conditioned clean room, and a super clean bathroom with all the amenities. We also took advantage of the indoor pool with slide which stays open till 10 pm daily and comes equipped with towels in case you need extras. The Summit Grill restaurant was our go-to diner and had delicious choices with generous size portions. We tried their Bison Burgers and they were amazing! Highly recommend the yam fries and the spinach salad with grilled chicken, candied pecans and apples! Parking is also free and secure. Will definitely stay here everytime we're in Valemount!

"Amazing Corporate Retreat"

User 05/07/2022

We booked at the BW for our first annual corporate retreat! The General Manager and staff went out of their way to ensure that our stay was the best it could be. The conference room was beautiful and had all the amenities you could possibly need. The lounge was an awesome place for us all to meet casually and the included breakfast was incredible. It was a perfect first retreat thanks to the hard work of the GM and his team.

"BW Valmont stay."

336chook, Edmonton, Canada 04/07/2022

Excellent place to stay, very clean and a very good breakfast, Staff are very helpful and pleasant. Good location to Jasper nd interior or when travelling to the coast.. Dinner in the restaurant could be better, menu could also be better, restaurant servers very polite and courteous,

Tony Bielec, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for your feedback! We are happy you were able to visit us in Valemount, and take advantage of the complimentary breakfast, and courteous service. We hope to be able to welcome you back to Valemount in the future!

"Comfortable room, friendly staff"

Alfred S, Whitehaven, United Kingdom 04/07/2022

When we booked this hotel their site stated the pool refurbishment would be complete by mid June, by the time we arrived in late June it had slipped to July which was a dissapointment. We were looking forward to a swim after a long drive. The hotel staff were welcoming and efficient and the room was spacious, quite and comfortable. Breakfast was included but it was not clear why so much disposable plates and cutlery was used in a restaurant that serves on normal stuff in the evening. Not environmentally friendly

Tony Bielec, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thanks for leaving some great feedback Alfred S, We do apologize for the pool closure, and the extended period it turned out to be. Thankfully the (unexpected) repairs are now complete and our team here is working feverishly to get the area cleaned and running. We will reopen our doors to an updated and refreshed amenity on Thursday July 7th at 4pm

"Great stay"

User 29/06/2022

The room was clean and cozy. Internet and television were working as expected. The front desk team were friendly and quick to answer questions. The restaurant staff were wonderful and accomodating with menu options. The complimentary breakfast was nice, better than some Best Westerns I've stayed at. I would definitely stay again

"THe bedding / sheets are awful! Synthetic, sweaty , feel like plastic. Otherwise great spot!"

User 25/06/2022

This is the perfect spot - EXCEPT for the bedding - they need to get much better sheets/ linens for bed! THey feel like plastic, are sweaty and not nice. We travel a lot and this is the worst bedding i have seen in years .

"Comfort & Convenience is Top of Mind Here!"

Christine M, Quesnel, Canada 24/06/2022

What a great stay! Thank you Best Western Valemount staff and team. The rooms were very comfortable and spacious. Dinner was great at the Summit Grill and Kirk, our server was entertaining and knowledgable. After dinner, we thoroughly enjoyed sitting in the lounge beside the fireplace on a rainy night. The room was big enough to get a workout, and stretch in but we chose to hit the gym. All that you would need is there. The complimentary breakfast is very generous with a variety of hot and cold food items. It goes well beyond comp breakfasts at other places - well done! There is a fantastic walking trail right from the property grounds, so cool. Thanks, we'll be back!

"Great place to stay!"

est2ken, Edmonton, Canada 23/06/2022

Have stayed here for many years and the quality of service, cleanliness always remains high. Staff are amazing! It is the best place to decompress after a long days drive. Beautiful hotel grounds, lovely nature walk loop surrounded by the mountains. Highly recommend it!

"Fantastic stay in Valemount"

Acadien7, Quebec City, Canada 16/06/2022

Exceptional service at the reception, fantastic vista outside and an excellent restaurant summarize pretty well our stay at this hotel. The dinner and the buffet breakfast were both excellent. Staff very accommodating and professional. Hotel seems very well managed despite staff shortage issues (like everywhere in the hospitality industry these days). Very comfortable bed and quiet at night. We have stayed at several Best Western hotels over the years but this one is a crown jewel for the chain. Strongly recommended.

"Nice hotel"

User 16/06/2022

This is a nice and clean hotel. It's cosy and not to big. It has a grill restaurant in home that serves excellent food. The pool area was currently unavailable due too renovation works. It also has a cosy bar and nice garden.

"Late check in"

atgr4u, Port Coquitlam, Canada 14/06/2022

We had a late check in and the staff were very friendly and prompt in getting us settled. The room was very clean and spacious, the breakfast was amazing, so many items to choose from and you can take it to go.

"Very comfortable!"

walksrocco, Edmonton, Canada 26/05/2022

The pool was not operational at the time we stayed here, but the room was huge and had a balcony and a jacuzzi. The sheets felt fantastic. Everything was just great. So restful after a very full day on the road. The restaurant is like an upscale pub and food is simple, but delicious. Lobby is beautiful. The distant mountain view to the back is somewhat obscured by trees, but still beautiful. Staff is great, and room is very clean.

"Great place to stay"

worlds01, Oliver, Canada 12/05/2022

Having a reservation is an asset because this hotel is very busy. Completed on line pre-check-in so all was ready for me. Restaurant was very busy but worth the wait. Dinner items were excellent. I had breakfast in the morning which was included with my room. Also excellent food.

"One night stay"

User 03/05/2022

I found the staff friendly and willing to help if I needed anything. The restaurant was closed during my stay but the menu looked good and I would of tried it if it was open. The staff has made a list of restaurants that are open for pick up on the Days they are closed.

"Nature walk"

tredblane, Vancouver Island, Canada 30/04/2022

Orion the desk clerk checked us in. He was super friendly and funny. I really enjoyed our interaction. We were pleasantly surprised to find a nice nature walk loop around Cranberry marsh. What a great way to stretch your legs after a long drive. Beautiful views at sunset.

"Pleasantly surprised"

User 28/04/2022

We had a great stay. It's kid friendly with a pool. We didn't use it but it has a slide. We were pleasantly surprised with breakfast included. There's variety and even fresh waffles. Kid friendly and healthy choices. Coffee is also great. Staff is so accommodating and friendly. They genuinely want you to have a great stay.

"Very satisfied"

User 27/04/2022

Very satisfied with everything! Rooms are always clean, staff are very helpful if anything is needed. Breakfast if good lots of choices. The restaurant is very good as well. We have recommended this location to friends and family.

"Clean and cosy"

martinbegin, Victoria, Canada 19/04/2022

Very nice atmosphere, clean and courteous. The swimming pool and hot tub was nice and clean. I love the lounge spaciousness, great seating and large windows, fireplace and real wood burning. Access to two computers / desks and internet/


User 13/04/2022

Got a free night stay for the purchase of my new snowmobile. Just want to thank all who were involved in this process, Best Western Valemount, Martin Motorsports, and Chad Leys excellent experience...Thx KT

"1 night stay."

Family_K_Travels1, West Kelowna, Canada 10/04/2022

Very good overall stay. I find the nightly prices a little high - but I think that's a Valemount thing. So friendly & accommodating with my Rottie that travels with us. I have stayed before this, and will continue to stay here in trips through the area.

"Absolutely amazing"

User 28/03/2022

This is not a hotel, it is a home. The staff at this location make you feel at home with their passion to help and have you feel at home even if you are on work trips. I stay at this hotel alot over the course of the last 2 years and live in hotels way too often. The staff here are the most loyal and friendly people you'll meet. Great breakfast, great staff at the bar and rooms are very clean

"A group of us had an amazing stay at the BW Valemount for a sled trip. Amazing time and great friendly staff."

stschida, Spruce Grove, Canada 26/03/2022

Our group had a 5 day sled trip. The room was perfect for 3 of us each having a queen bed. The bed and pillows are like sleeping on clouds. The staff and food were amazing thank you to the staff at the BW Valemount for everything.

"Excellent hotel!"

Krissy D, Fairview, Alberta, Canada 21/03/2022

Wonderful hotel with friendly staff. We stayed here overnight on our road trip. Check in was easy and front desk staff was very kind. Room was spacious and the kids loved the pool and water slide. Breakfast was pre ordered the evening before so you could choose a time to pick up in the morning. Only minor flaw was my breakfast pick up time was 7am and didn't receive breakfast until 730am. The hotel was FULL of sledders and pipeline workers so the extra time it took was understandable. Would definitely recommend this hotel to everyone!

"Sledding trip"

User 11/03/2022

Excellent service, some of the best food and drinks in town. The restaurant is a must for dinner. We spent the weekend there for sledding. The hot tub was open and was great to be able to use after a long day of riding

"Per friendly room done very well"

User 07/03/2022

Property is overall really nice. We had a pet friendly room. The room had no carpet, was on the main floor and very near an exit door. The room was clean and comfortable. We had dinner and the complimentary breakfast in “to go” style, and were happy with the quality of the food. Overall good, and would stay again if staying in the area.

"Enjoyable stay in Valemount"

hezzy2022, Edmonton, Canada 04/03/2022

The room was clean and tidy. The breakfast provided was great; ready on time and the service for breakfast was fantastic. The lady every morning was bright and cheery and started everyone's day of just how you should enjoy a holiday.

"Feels Like Home"

User 01/03/2022

Every time we walk in they make us feel so at home. Restaurant food quality is awesome. Pool and hot tub are always a hit with family and friends. Plenty of parking for snowmobile trailers also makes life a lot easier

"best accommodation in valemount especially for kids"

User 21/02/2022

I had the pleasure of staying at the best western in Valemount. EXTREMELY comfortable beds, good food in their restaurant, and very nice staff. The best part was the waterslide, pool and hot tub! I HIGHLY recommend staying here!

"Use to be the go to place, now it's catering to pipeliners like all other hotels."

User 02/02/2022

Rooms were clean as always, front staff is excellent. Lounge and restaurant are closed Sunday Monday. Definitely expensive for 210/night. Sad to see the snowmobile #1 hotel cater to the pipeline. I understand business but the pipeline will leave and will you get all you old customers back?

"Winter Driving Stop Over"

dblakem, Edmonton, Canada 19/01/2022

We spent a night with our dog as a winter storm was coming in. We have done this several times in the past at this hotel and always had a great experience. We have a full size dog and the staff had a bag with treats and toy for her. The restaurant was closed which was the only negative but understand the reasons. The staff went out of their way to find some diet soda in the hotel as the vending machine had none. The pet room has vinyl or laminate flooring and was spotless and works very well with pets. We have recommended this hotel to many of our friends doing the drive from Alberta to BC or vice/versa. We will definitely stay there again.

"Excellent Service"

User 19/01/2022

Excellent service, clean rooms, quiet, and decent food. I really appreciated the guy at the front desk when I was checking in. He took the time to explain everything to me, and when people called in, he politely told them that he was helping a customer and would call them back.

"Relax to sleep"

Hotshotmike, Edmonton, Canada 09/01/2022

I just need a quiet place to have a relaxation and sleep and enjoy the atmosphere around me. I really like the way I was able to order breakfast or a meal and pick it up at the time that it supposed to be ready was great I love the loan so I can bring my own beer or drinks in. Disappointed that the bar was closed. Love the fireplace.

"Stop before and after Alberta trip"

720sherril, Salmon Arm, Canada 13/12/2021

Nice clean hotel with friendly staff. Could not believe how comfortable the beds were and how soft the pillows were. Delicious breakfast included and served efficiently in boxes(due to covid). Unfortunately the pool was closed on our trip back which was a disappointment as I was really looking forward to using the hot tub

"Great stay"

davidm19861986, Spruce Grove, Canada 09/12/2021

Clean room Clean pool Comfy bed Shower/bathroom was clean Pet friendly Quiet Bar fridge and microwave is good. Cons: Coffee machine is not effective.. Food cant be delivered at your room Restaurant is a bit expensive... Wifi is decent at best.

"Great stay, very comfortable!"

Trevorjsteele, Edmonton, Canada 16/11/2021

Friendly staff during both the check-in and check-out. The rooms were clean and well organized. Could not believe how comfortable the beds were and how soft the pillows were. It was quiet and we all had a great sleep. We will gladly stay here again.

"Great place to stay"

User 15/11/2021

Nice clean hotel with friendly staff. Rooms are large and comfortable. Pet friendly - we have 2 dogs and they gave us goody bags for them. Pool and slide area are awesome especially after a long day of travel. Breakfast included was very good. Overall a great hotel that I would recommend.

"Very Comfortable, Friendly Staff"

User 14/11/2021

Rooms were spacious and clean. The hotel staff were very nice and accommodating. The fitness room was decently equipped. I was especially impressed by the cutlery and plates provided already in the rooms and the size of the refrigerator.

"Always a wonderful stay!"

mayf1200, Prince George, Canada 12/11/2021

The front desk staff were wonderful! The room was crisp, clean and comfy! The beds were wonderful! The hot tub and pool were enjoyable. The hot breakfast exceeded our expectations! My husband and I just drive to Valemount as a get away and to stay at the Best Western! We will be going again!

"Nice hotel near great walking path"

BlondeAmbition123, Vancouver, Canada 18/10/2021

Enjoyed staying here, quite popular, even though on the edge of town. A beautiful walking path is on the edge of the property with bird watching lookouts . Staff were very friendly and accommodating for #EnviroAlley requests to avoid plastic in covid take out breakfast service Great coffee & easy to fill your own mug

"Outstanding Service and Experience"

Larry F, Manzanillo, Mexico 12/10/2021

This hotel opens up to a grand lobby with fireplace and views. The rooms are clean and functional, the staff are helpful and friendly. The location on the outskirts of town is quiet and the dining room is well run. We frequently stay here on our way through town and have not been disappointed.

"Failure for handicapped"

744volunteer, Victoria, Canada 27/09/2021

Although we booked a month in advance, we couldn't get the handicapped suite we requested because the hotel didn't know we were coming. They showed us the request they received and there was no mention of our needs. The height of the beds which is dictated by Best Western, are way too high for a handicapped person to use safely. The hotel had our contact info from prior to April 2020

"Adequate Stay"

Zoie_and_Doug, Edmonton, Canada 24/09/2021

The room was comfortable and a good choice of pillows. For me it was very quiet as I go to sleep after I finish any business and wake up at 7:00 am. Parking was great. Checkin and out smooth with an option for an Express Check Out. Breakfast though was horrid. If you have no health issues like Diabetes or a requirement for Gluten Free I would be very careful. There were no concessions made for Diabetics, especially with Breakfast since you had to order a bag breakfast the day before. Gluten free - well I heard the staff talking waiting for breakfast and the gluten free stuff is not always as advertised. At the Summit Grill I had the Artic Char. It was presented well and was an amazing meal! Every single part of it was superb - but alot of food. The Ceasar I had was prepared absolutely perfectly (I like it nice and hot). Only stayed one night so that is about all I have to offer.

"Very enjoyable stay with a chalet feel to it"

User 14/09/2021

LOVE the decor in the lounge, it felt like a ski chalet with a fireplace, wood & stone, sports on the TVs; service was excellent & super friendly :-) Everyone made you feel welcome and wanted to provide great service. the room was clean.


User 07/09/2021

Pleasantly surprised by this Best Western location. Had an amazing rest in a very comfortable bed. Why can't all hotels have pillows like this one? Very clean and the staff were great. Breakfast very good and well organized for pickup. Simple, on time and fresh.

"Geocaching Holiday"

User 06/09/2021

Stayed a couple of nights exploring and geocaching the area during the day. We had a very good stay and sleep, if in the area would stay again. The rooms very comfortable and staff were very professional. Only one slight problem, the card keys stopped working after first day. Quickly fixed and apologized by the front desk.

"Nice rooms, great pool, family and pet friendly"

User 02/09/2021

Stayed with my 2x kids, wife and dog. The pool was amazing and the breakfast was the best of any hotel I've stayed at during covid (I've stayed at a few). Restaurant needed kid friendly options, rather than fancy stuff better suited to adults or older children. If you have picky eaters, I'd suggest ordering out from a different restaurant.

"I'll be back."

User 02/09/2021

We went at a very busy time for the hotel. If you value sleep. Don't stay on the main floor as you will hear the kids above you jumping around until late late into the night. However, front desk is good at shutting down the noise.

"Great stay"

trdunne, McLennan, Canada 27/08/2021

Great place love the walking trails. We'll set up for travelling with a pet. Check in was a breeze and the express check out made it so easy. Appreciated that COVID 19 protocols were being followed so well

"Stay in Valemount!"

574melissar, Langley, Canada 21/08/2021

The location in Valemount was beautiful, ate our breakfast outside enjoying the scenery... None of us loved the hot breakfast but the kitchen staff was kind and flexible. Kids loved the pool and slide, had decent opening hrs. Cleaning staff should check under the bed, found someone else's left over wrappers. Unfortunately we were just passing through for the night as I could see there was much more to explore outdoors. Overall I recommend it as a nice family stay in a beautiful location.

"Exceptional hotel"

Greg S, Caledonia, Canada 20/08/2021

This is one of the most beautiful hotels, inside and out, that we have stayed at. The staff were friendly, courteous, and knowledgeable. Everywhere is clean and the attention to the little things are superb. The indoor pool area is well taken care of, there is a nice walking trail out behind the hotel, breakfast was hot and plentiful and they even give you a cookie when you check in. I highly recommend this hotel.

"Great Hotel"

lindseyhamm, Grande Prairie, Canada 20/08/2021

When we arrived it was a busy check in but staff were very helpful and patient as well as accommodating. We prefer Best Western hotels and this hotel only made my decision to continue staying at Best Western hotels. The pool was great for my kids and great times it is open. The temperature of the pool was so good I even got in. The restaurant was great the food and staff. The morning breakfast was very good as well and packed up for us when we woke up. The room was clean and I liked the decor. I would highly recommend this hotel!

"Amazing little gem of a hotel and restaurant"

Lenore G, Penticton, Canada 20/08/2021

The hotel was very clean, staff were very accommodating and friendly. We did take out from the restaurant and were very surprised at the great selection on the menu and the excellent food and service. I will stay there again and for sure the restaurant!

"Unique nature trail from the hotel near Valemount"

Gregory D, Grants Pass, United States 19/08/2021

As a birdwatcher, my wife walked to the nearby nature trail to locate some wild ducks (American coots, millards, and Eastern kingbirds) and birds in the early morning with enjoyment. As for dinner, we liked deilcious bison burger along with tossed salad.

"Clean rooms"

User 18/08/2021

The hotel had clean rooms and they were well doctorated. The restaurant offered gluten free meals which is great as I have celiac disease. I appreciated the helpful staff. My family enjoyed the warm swimming pool and the water slide.

"Nice Atmosphere, Comfortable Rooms"

Paradise58618987970, Edmonton, Canada 17/08/2021

Velemount was a "half-way" stop for us, we were impressed with the look of the hotel, the welcoming atmosphere and the friendliness of the staff. We would stop here again should our travels bring us in this direction again in the future.

"Spacious, Comfy & Clean!"

CassieHawrysh, Calgary, Canada 10/08/2021

On my very first visit to Valemount, I was grateful to have chosen to stay here. The rooms are fantastic - spacious, comfy and clean, plus the food is unbelievable and the staff members are so kind. Definitely, a must-stay for your next adventure in the area!

"A great hidden gem in BC!"

User 13/07/2021

Valemount is a super cute and sleepy little town in the BC mountains. We stayed at BW Valemount for 3 days, and it was absolutely amazing! The restaurant on-site, the Summit Grill, has an amazing menu and the chef is super great as well. The entire staff was welcoming and happy, and we can't wait to stay here again and explore more of the area!

"Finally able to travel during Covid"

B L, Beaverldoge 10/07/2021

After 1 1/2 years we have finally been able to travel to visit our daughter & stopped in Valemount on the trip home. The hotel front desk staff was great, explained the Covid protocols & check in was quick & easy. The room was spotless, beds were comfortable, air conditioner was quiet. Our dinner was delicious & the express breakfast was well organized & tasty. Will definitely stay here again.

"Our Go-To place to stay in Valemount - the BEST!!"

ls2rr, Alberta, Canada 10/07/2021

Our go-to p'ace to stay in Valemount. Beautiful setting, huge parking lot (especially great if pulling a boat!), friendly staff, delicious joy breakfast included! (Way better typical « free breakfast included » fare). We stayed June 28, 2021, just before covid restrictions lifted. Even though we booked last minute (a few hours before our stay), we were still able to book a 1/2-hr time slot for the kids to enjoy the water slide. This was greatly appreciated. Unfortunately the BW was booked on our way home - another of the hotels in town didn't open the water slide they advertised blaming it on COVID even though it was 2 weeks into lighter restrictions. The staff at the BW were great, friendly. When possible we will never stay anywhere else when staying in Valemount!! Highly recommend, others we stayed at didn't compare. The only downfall was that the restaurant was closed the night we stayed. It was a Monday night, however and it seems from our efforts to order deliver that almost nothing (at least anything that delivers) is open in Valemount on Monday - just a heads up! The menu looked good though and I am eager to try it next time. The grounds are beautiful, many nice places to eat outdoors at picnic tables.

"AC Unit Broken During Heat Wave"

User 04/07/2021

The staff were kind and the hotel is nice but our AC was broken during a heat wave. When we let the staff know, instead of offering us another room we got a small office fan. I complained again a couple of hours later and then we were moved. We still got no sleep and I wish they had moved us immediately.

Tony Bielec, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for taking the time to leave your feedback. As you know BC endured one of the worst heat waves in history, which was exceptionally hard on our equipment and team. Admittedly this unpredictable weather caused the unit in your room to fail. We do sincerely do apologize for this. I very happy that we were able to accommodate your room move. As per my previous private responses to you, I hope you find our suggested solution acceptable. We do hope to host you again in the future.


SoundsGood A, Coquitlam, Canada 03/07/2021

My wife and I travelled to the mountains to get away from the city for a bit. Valemount is a small town close to Mount Robson and Jasper and other places that we wanted to visit. It's about half the price of a Jasper stay. Parking is easy. Breakfast was simple and tasty. The room was very nice and the bed was perfect!

"Great stay!"

canadianhockey91, Kamloops, Canada 19/06/2021

Stayed a night prior to trekking up Berg Lake. Hotel is very nice. Much larger than I thought. We had one of the slightly larger suite rooms with a living space/couch and room. It was very nice to have that space to get all our trekking stuff doubly prepared for the next day. Bed was comfortable and bathroom clean. We had dinner at the restaurant and it was quite good. Breakfast was to go during covid and the hot breakfast was nothing to rave about but did the trick and I still ate the whole thing. Front desk staff were friendly and cordial. Would stay again if needing to spend a night in Valemount for whatever reason!

"A delightful surprise in beautiful mountain surroundings!"

Msdonna96, Kelowna, B.C. Canada 15/06/2021

A lovely surprise! Such a small community but a great Best Western hotel! Very clean, lovely sitting areas in the great outdoors. Pride is this place! All staff we met were authentic and explicit in details. Room was well equipped and clean. Bedding was super fresh as were towels. Lots of included necessities in the bathroom (not always the case these days). Breakfast was included, order the night before and again we were pleasantly surprised ! Don't forget to take in the Cranberry Marsh which is just out the back doors.......lovely but lots of mosquitoes (take precautions) or run the whole 5 km. I would easily love to spend a few nights here again. Lovely lovely lovely...kudos to the staff. Check out the restaurant (we did not) but the smells coming down the hall were wonderful!

"Pleasant stay after a long drive"

User 20/05/2021

After a long time in a vehicle it was nice to see the Best Western Hotel sign and the staff was welcoming. I found the room to be nice and the bed comfortable. I will stay with this Best Western Hotel again.

"Great hotel"

taylorrP1338UI, Prince George, Canada 05/04/2021

Friendliest staff ever, clean room, yummy take out. Had the steak and a burger from the restaurant in the hotel, service was fast and food was hot. Beds were comfy, lots of pillows. The pool and hot tub were well maintained. We will be back.

"Best hotel in town"

hwy27salesltd, Olds, Canada 23/03/2021

We travel to Valemount while my husband is working there, and this is likely the priciest hotel in town but you get what you pay for. Excellent service, great rooms, pool with waterslide and hot tub, delicious food at the restaurant and lounge and the free breakfast in the morning is awesome, hot and filling. This hotel caters to the weekend sledding groups, so its very busy on the weekends but it was quiet at night and service doesnt change regardless of the numbers. The staff is lovely, and very professional. We really enjoyed our stay.

"Restaurant takeout food was terrible"

User 06/03/2021

When I picked up my take out breakfast at the pre-determined time, it was cold, very little flavour and with 1 dried out pancake. The take out bison burger for dinner was very greasy, cold and no flavour. The fries were also cold and dried out. It took over 1 1/2 hours for the burger order to be ready!!!

"Road trip"

Maps54472698346, Lethbridge, Canada 14/02/2021

This hotel as to be one of the best places I've stopped in for me 10/10 for everything will definitely come back to this hotel Carlos a manager was a absolutely pleasure and he's a big asset to Bestwestern!!!

"Great stop in Valemount, BC"

BelihannH, Alberta, Canada 08/02/2021

Stayed a night on our way to Grande Cache. Wished I booked for several days at this hotel. Reasonable rate considering we did not have any reservation. Hotel room and amenities were very clean. There is a well developed hiking trail next to the hotel for those who have the time to venture out. Staff were awesome - attentive and very friendly. For those who are Covid 19 wary, I'd say this is the best hotel to be. Sanitizers are plentiful and located in areas where most people congregate ie reception, dining areas, etc. Mask is available and packaged breakfast is available. Social distancing is enforced.

"Family stay"

User 30/12/2020

Very nice stay, overall stay was very pleasant, great meals at the restaurant, free continental breakfast was outstanding. I felt very safe in the whole facility, they followed the COVID-19 regulations. Thanks for the great stay!

"Exceptional hotel in Valemont"

Michael S, Edmonton, Canada 19/11/2020

We stayed one night on our way to Victoria. The hotel is relatively new, exceptionally well taken care of, with very attentive staff. Covid modifications were well done with your health and well-being in mind. Facility and guest room were very clean. Breakfast was excellent in a time when most hotels barely provide anything of value.

"Fantastic and classy"

Brenda K, Cochrane, Canada 08/10/2020

This BW is the best we've been in. Gorgeous property, huge fireplace in the breakfast room with classy, well appointed decor throughout the property. Nice location for a wedding as there is a quaint ceremony area with an existing arch. Plus, the sanctuary trail was lovely. 2 towers for viewing birds and pond wildlife. My girlfriend had to switch rooms and the professional, courteous treatment was outstanding. Thank-you you Pontis(sp??). Gorgeous views, hot pool, great “to go” breakie plus the caretaking staff was impeccable and friendly. We are coming back at Christmas! Can't get enough of this place!

"Turn the outside light off!!!!!"

Timeoff-2011, Edmonton, Canada 07/09/2020

Stopped at this hotel on the way home. $220 per night king bed 2nd floor. Do Not take a room with balcony. Although room darkening blinds on window, just a blind on balcony door that has an outside light that literally BEAMS into your room! The “free” breakfast is bagged, which is a good idea at this time but only 1 bag per room. Clearly marked for “2 people”, they give you 2 bottles of water, only a single banana and very small single breakfast burrito. False advertising! A total disappointment for a best western “plus”.

"No honeymoon here"

User 23/08/2020

I had precooked this hotel for 4 nights to celebrate our 25th anniversary by hiking in beautiful B.C Upon arrival, they requested a $900 Preauthorization, even though they already had our credit card on file. Has anyone else experienced this? We are platinum members & upon registering and viewing the room,it was unsuitable. It overlooked the parking lot & had 2 queen beds. I requested a king room overlooking the back & was told none was available. My husband & I went to the local hotels & found the Comfort Inn much more suitable. Upon returning to the BW, we informed them we wished to cancel our reservation. It was only then that they told us a king was available. Too late, we were unhappy with their response. We stayed the night & the so-called hot breakfast was a joke. First we all had to lineup & place an order. We didn't receive our full order. Missing was the fruit and the bars were the cheap cereal bars and the wraps had to be heated in a microwave. We just threw them out & went to A & W. Upon check out, they tried to charge us a higher rate for the one night. I had to phone Best Western and tell them what happened. They had to reimburse us at the rate we were originally charged. Never again will we stay at this BW. It was more like the worst western.

"A pool with a waterslide...need I say more?!"

thesalmonidaquarium, Sherwood Park, Canada 22/08/2020

We stayed in a very clean room with 3!!! beds for our family of 4. It was the same price as 2 beds so that worked for us. Our two older children had their own beds. The pool had designated 1/2 hour slots with up to 8 people in the pool. We had the pool to ourselves for an hour the night we arrived and shared the pool for an hour the next morning before we left. The restaurant was very accommodating with food for the kids. The breakfast was bagged because of Covid-19 and cold but we had a microwave in the room to heat up the breakfast sandwich. Would have been better to have a boxed cereal option for the kids. The tub in our room didn't drain properly and I wasn't given any wifi when I arrived on the small piece of paper that listed the Covid-19 related changes to the hotel. I couldn't see any wifi information displayed in the room. Those are my only two complaints. The room was large, the tv and microwave and fridge worked. The shower was hot. The pool was clean. The beds were comfortable. We will likely stay again. Show CAA so you can get a cheaper rate by $20-40.

"Good stop off near Mount Robson"

SazS123, Vancouver, Canada 12/08/2020

Stayed one night here. Convenient to Mount Robson provincial park. Just outside town. Clean hotel and very aware of Covid-19 measures: everyone wearing masks and plenty of cleaning. Staff very easy to deal with. Lovely chatting to Lisa at breakfast. Carlos always very helpful at checkin and also when we had issues with internet. Room was two queen beds - clean and comfortable. Lots of pillows which is always a bonus! Internet was a little intermittent but then we were in the middle of nowhere! Had dinner in room from the adjoining restaurant. Took a little longer to arrive than we were told but found out that they are down a number of staff. A good meal though. Can't stress enough that hotel felt safe to stay in. Just please be patient with staff. They do the best they can with the resources they have. And it's hard to find replacement staff easily when you don't live in a huge city!

"Lovely sitting area/atrium with pretty views."

cakandrea, Concord, New Hampshire 12/08/2020

Stayed one night in Valemount and was met with a beautiful area for sitting in the lobby. Good bagged breakfast where you choose your items. Didn't use the pool but it looks beautiful. Very helpful front desk staff.

"Passing through on vacation"

CLBailey1, Florence, Arizona 10/08/2020

We love this place and have stayed here several times while passing through.... this time we were confused and disappointed that every single dish in the restaurant was disposable! Not sure how this would add to our safety or the staff's safety as far as covid is concerned. The staff cleared tables and disposables with bare hands... dish soap would kill the virus and other germs on real dishes within a minute with bare hands or gloves. Garbage bags full of disposables were dissapointing and confusing. I asked about it and the answer was “Best Western policy”.... to re-iterate... we do love this place but would like this policy re-visited :)

"Perfect highway stop"

Jiri D, North Vancouver, Canada 30/07/2020

Everything I was hoping for - easy, uncomplicated, fast, nice, clean, everything working 100%. Just a perfect night on a long road trip. Friendly and helpful staff, attention to detail - especially now, in the COVID-19 age.

"Covid 19 No Worries"

Patricia5000, Delta, Canada 24/07/2020

Was very impressed with all the Covid 19 safe practice rules in this hotel. Masks worn by ALL employees, hand sanitizers, social distancing(in the hallways and restaurant). We had a dog and then had a mat with a bowl for water in the room and a brown bag for the dog! The hanging baskets are absolutely beautiful. All Staff very pleasant.

"Just Enjoyed our 2 Day Stay"

edn636, Delta, Canada 20/07/2020

My wife and I had a wonderful stay in this well looked after and decorated hotel. It was so enjoyable, that we want to come back and stay longer! The two queen sized beds were very comfortable. The staff as well was very kind and helpful. We had the option of a bag breakfast due to Covid restrictions. This place is definitely one to check out when planning a trip to Valemount. We had problems with the room fridge. It froze some of our food items. Use your own cooler when storing your own fridge items. We had this problem with all the room fridges in various locations.

"Safety matters"

Stanfords55, Victoria, Canada 21/06/2020

We weren't sure whether to risk an overnight stop on our drive from the coast to Edmonton, given the pandemic situation. But we have no regrets. It's been nine days and neither one of us sick. The Best Western seems to take safety seriously, with plexiglass and hand sanitizer in the lobby. We take it on faith that the rooms are cleaned thoroughly. The dining room is open, with a reduced number of tables. The waiter wore gloves and a mask, and dinner was served in covered takeout containers (we could have taken it to our room, but felt comfortable in the uncrowded dining room.) Best Western regulars might miss the buffet breakfast (usually included, but obviously not available in current circumstances) but they provide an alternative that's even better in one way. "grab and go" food (muffins; granola bars, etc) that's available at any you don't have to wait for the buffet to open if you want to get an early start in the morning. Outside the hotel some of the village is shut down, for instance the Caribou Grill is closed indefinitely. Grocery, liquor, and drug stores are open. One travel tip that has nothing to do with Covid: Fill your gas tank before Valemount...maybe it's because Valemount knows it's the last chance to fill up before the border...its prices are higher than all the other dinky little places from Kamloops north. Of course, if you can make it into Alberta that's even better...the price in Hinton is 24 cents/litre cheaper than Valemount, and Edmonton is another 12 cents lower than that.

"Great Place to Stay on travel between Vancouver and Edmonton"

17KAG, Edmonton, Canada 21/06/2020

We booked in here as we travelled home from Vancouver. The hotel had implemented extra cleaning precautions during Covid. Room was clean, quiet and dark. The included buffet breakfast was ,modified, so food was served plated and wrapped by kitchen staff.

"Picturesque hotel"

maplewicket, Fort McMurray, Canada 20/06/2020

Picturesque hotel in the heart of the Rockies. It shows that they really care for their customers, they offered a welcome gift for our dog, a wide variety of breakfast selection included with the room, and the room was clean and smelt of the extra disinfectants to help with the Covid battle.

"Beautiful outdoors, great restaurant "

honest_foodie_travel, Canada 18/06/2020

I was pleasantly surprised by this hotel. The lobby is open and the view is amazing. They have a great patio and the restaurant food was delicious! Rooms were standard but with a nice touch in the pictures. Recommend it!

"Beautiful area"

David W, Virginia Beach, Virginia 02/05/2020

I visit this area usually due to work, staying 10 to 20 days at a time. Always a beautiful area which helps make up for the remote location. The restaurant in the hotel has a nice selection of food and the quality is very good. I have eaten at most all places in Valemount. Never had a bad experience.


User 13/04/2020

We travel lots between Vancouver Island and Edmonton and this is our favourite midpoint stop. The hotel is great and the staff have always been awesome. Lots of gratitude to them for smiling and working hard during these colourful times to give us a safe place to stay on our journey.

"Best Western Valemount"

jaileys2020, Edmonton, Canada 14/03/2020

Other than a couple of minor maintenance issues with our suite, I had an excellent stay at their hotel. Very accommodating staff in all areas and they were very accepting towards our two Black Labrador travelling companions. This is our usual stop when in Valemount, and I would not hesitate to recommend it to families, business travelers or anyone taking in the activities Valemount has to offer.

"A comfortable hotel with lots to offer"

User 10/03/2020

We sed to stay here severalyears ago when it was half way to our destination. Recently we have not stayed here as our family has moved closer, eliminating the need to stop for the night at Valemount. This trip we left home later in the day due to snowy roads a stopped at Valemount's Best Western. We had a lovely stay with a relaxing time in front of the fireplace in the lounge. The dinner menu is limited but there's something for everyone. Our room was comfortable and quiet and our breakfast, included in our room price, was better than most hotels.

"Great spot to stay"

User 07/02/2020

The hotel is clean, modern and the staff is very helpful. The breakfast which is included in the price is excellent. Next visit I'll make sure to visit the local brewery in Valemont, cool town to spend time in. Great stay

BestWesternHotels, Corporate at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay with us. We hope the one star review was made in error and that you stay with us again. -Best Western Hotels & Resorts

"Excellent service but..."

User 30/01/2020

I arrived without a reservation, which was not a problem and was able to get booked into a room in short order. The worker was a trainee, but he did well and his manager was there to assist when he was unsure. After checking in, I proceeded to the bar to relax a bit. I had a few beers (they had the local brew on tap, it's excellent) and ordered some chicken wings for supper. The chicken wings arrived hot on the outside but cold or frozen on the inside. I did not, however, have any complaints about the breakfast the next morning.

"Secret gem in the mountains"

P8965JOdeborahm, Sherwood Park, Canada 27/01/2020

Access right off the highway, lots of parking. Checkin was quick, very friendly staff. Room was clean and comfortable. Microwave, sink and fridge in the room. We had 2 comfy side chairs. It was -30 when we were there. We had problems with the furnace. Within 10 minutes of advising the front desk we were in another room. They helped with our luggage and provided a coupon for a couple of drinks in the lounge. We ate in the restaurant where the food was good and not overpriced. Breakfast was included and was excellent. Very friendly staff. They keep coffee, hot chocolate, tea by the front desk all the time on a help yourself basis, very nice to have. We have stayed at this location many times and is always good. Nice walking around the area.

"Sledders Beware!!!!"

User 20/01/2020

We were taking our AST1 course and figured it would be convenient as the course was being held there. As we go to pay after our 4 day stay, they told us we would not be getting the stay 3 day get 1 day free deal as we did not specifically ask for it although they advertise it. We had stayed here before and that had never been an issue. Very frustrating when they don't mention these things. In reality we should have booked another hotel where the rates are about half the price. Won't be staying here again.

68TonyB, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. There are a few considerations in what your complaint is suggesting. The 4 for 3 package is not advertised, therefore there is no package to speak of. We have not officially launched anything and will not until March 1st 2020. With that said however, we are honoring the package for those who have taken advantage of this great initiative in the past. The parameters have always included specific check in dates from Sunday- Tuesday to qualify. We have sweetened the deal by now including check-ins on Saturdays, this will be noted in the up coming launch. Your specific stay saw you and your group check in on a Thursday which is outside of the original and current parameters. I also would like to clarify that you were granted 10% off of the best rate we have which is the sledder rate, and saw the charges for additional guests (not on the original reservation) in the room waived - as compensation. This in total would far exceeded the value of the 4th night. You did in fact receive a better deal than the 4 for 3. Matt, I truly hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience, and perhaps on one of our great offers. I do fully understand if you choose a lower quality and less expensive option in Valemount, but hope you choose to return to the Best Western Valemount. If I can provide any assistance, please don't hesitate to contact me directly 250.566.0086 Sincerely, Tony Bielec General Manager Best Western Plus Valemount Inn & Suites

"Best western stay"

User 14/01/2020

The check in was fast and easy, lounge needs more experience on drink mixing, breakfast was descent except sausages,all in all it was a nice room comfy bed friendly staff , pool and hot are recommended.

"Great little property!"

User 08/01/2020

Wonderful stay, great rooms DOG FRIENDLY!! Overall would definitely stay again. Staff were helpful and so kind. Lounge space with the large fire place made this a perfect winter wonderland without the hub-ub of the busier winter tourist areas.

"2019 Sled trip"

User 02/01/2020

The hotel is a bit more pricey than some of the other local spots, but the pool and hottub area is so worth it. The gated parking for sledders is a nice touch. The morning breakfast is top quality. Overall this is a nice location and offers a great experience for sledders central location to the best mountains

"The best accommodation in Valemount"

Newbietraveller17, Calgary, Canada 31/12/2019

I have family in Valemount so I visit frequently and in the past I have stayed in 4 motels/hotels in Valemount and by far Best Western Plus in Valemount offers the best quality of accommodation in everything. Cleanliness, amenities, customer service, quality of the rooms, restaurants, etc, Best Western Plus in Valemount stands up to the Brand Quality.

"Stop over stay"

User 28/12/2019

On our way from bc to Alberta and we stayed here for the evening and night. The pool and hot. Tub were great! The slide is crazy fast and the kids loved it. Our room was spacious and very nice to relax in. The hot breakfast was fresh and tasted great!

"Highway closed"

Curtnjo, Nanaimo, Canada 25/12/2019

It wasn't our intention to stay here but the highway was closed so we parked it here and glad we did. Staff were incredibly knowledgeable, quick and friendly. Real wood fire, best breakfast, clean rooms.

"Best included breakfast ever!"

697andrea, Fort St. John, Canada 25/12/2019

Full, hot, buffet breakfast was absolutely amazing - all kinds of choices - best of any inclusive breakfast hotel ever! Rooms were nicely decorated, clean and a decent size. I don't know what else to say to make it 200 characters! :)

"Friendly, Comfortable and Hospitable"

User 22/12/2019

We arrived later in the evening, staff at the front desk were fantastic. Checked in very quickly were able to be in our room and settling in, less than 15 min. The extra items required from the front were delivered very promptly with a friendly smile. Wonderful staff! Very clean room, different configuration but it worked fantastically for a family of 5!

"Love the Best Western Valemount"

729CaraM, Victoria, Canada 25/11/2019

Valemount is a beautiful place to stay, and the Best Western is top notch! Beautiful rooms, lounge is comfortable, warm and the service is excellent. The drink and food menus offer plenty of choices and everything comes out tasty and looking great! This is my #1 choice of places to stay while travelling from BC to Alberta!

"Alpine lodge feel"

railroadhero, Burnaby, Canada 20/11/2019

Stayed here a few times while in town for work. The Hotel is located on the edge of town with lots of parking. Has a good pub in the centre with a fireplace. Attached to the hotel is a restaurant with a good breakfast buffet.

"Great place to stay with family."

mamabear925, Fort Saskatchewan, Canada 17/11/2019

Had a great stay here with our family. Very beautiful hotel, pool was fun. Nice and quiet, all the staff was really friendly especially the diner staff. Will be coming back to stay again for sure. Highly recommend staying here.

"Excellent stay"

MDK4136, Edmonton, Canada 10/11/2019

We had a wonderful stay in Valemount. The hotel is clean, modern - the staff are professional and friendly. The restaurant and lounge were great! We loved having drinks around the wood burning fireplace. Our dogs stayed with us and received a welcome package. We will definitely stay here again!

"A hem in the mountains"

johnheidi2019, Sherwood Park, Canada 30/10/2019

This was without a doubt the best hotel We have stayed at. The value for the money was incredible, friendly knowledgeable staff room exceeded expectations. Lounge food was fresh well cooked and tasteful.

"Valemount business trip"

Warren F, Kamloops, Canada 25/10/2019

Updating the lobby with new tiles but other then that everything was great . Fitness center was very good and roomy . Breakfast was hot and good selection Was upgraded to a jacuzzi room which was large and quiet

"Best Hotel in Valemount"

User 18/10/2019

Excellent stay! Nice clean, quiet room. Plenty of hot water. Free breakfast! They were doing some renovations, but it was not inconvenient. Was travelling with a trailer and felt secure leaving it behind a gated parking lot.

"Hearty breakfast included"

andralouie, Kimberley, Canada 17/10/2019

The complimentary breakfast and efficient restaurant staff were an excellent start to my work day in Valemount. I enjoyed a hot (keto-friendly) assortment of scrambled eggs, bacon, sausage, salsa, cheese and tomatoes. This is a great hotel with wonderful service staff, food options and amenities.

"Excellent overnight stay"

486paulamp, Leduc, Canada 15/10/2019

What a great experience! I loved everything about this place, from the quick check in to the lounge where we had dinner to the room and breakfast in the morning. We stayed in a queen suite. The room was spacious, very clean and quiet. The bed was comfortable. We had dinner in the lounge by the fireplace. Service was excellent and the food was outstanding. I'll definitely be back.

"Stay at Best Western Valemount"

darelb2017, St Albert, Canada 15/10/2019

We were breaking up a drive from Kelowna to Edmonton and decided to stay in Valemount. We were pleasantly surporised with all of the amenities at the Best Western Plus in Valemount. Lot's of spacious parking, friendly greeting at the front desk including informing us of all amenities and providing fresh cookies. We enjoyed a nice meal in the lounge which features a stone fireplace that was really nice to sit by. Breakfast was a really full buffet and the service was excellent.

"Best Place in Valemount"

User 08/10/2019

This is absolutely hands down the best hotel in Valemount. If you are trying to decide between Best Western and literally anything else I PROMISE the difference in price is worth it. You won't regret.

"Excellent hotel, great service"

510iank, Edmonton, Canada 05/10/2019

My son and I stopped for the night on our way through from to Edmonton from the coast. The young woman that checked us in was truly delightful, efficient and her friendly and positive attitude was so genuinely nice. The room was excellent, certainly new and everything was perfect. The bed and linens were excellent. And the hotel is pet friendly, which is really nice. It was around 9:00 when we arrived, the restaurant was closing at 9:30 so we went to the lounge for a bite. The bartender, Serena, was great. They served a local beer on tap, which was excellent. The breakfast was included and it was excellent. All around a great hotel in Valemont, and quite frankly the best value that I have found on my numerous trips along the Yellowhead. Thank you, and I will stop here again for sure.

"Amazing stay"

LLHH, Vancouver, Canada 30/09/2019

Came in at 4pm. Was offered both a drink ticket to the lounge and a 20% restaurant discount for being a diamond member. Great rooms. Spacious with all the amenities. Very comfortable beds. Good wifi. There was an included breakfast in the restaurant. Very good with a good variety of hot and cold items. The breakfast service was amazing. I didn't get his name but he was great. Love the open grass area in the back and apparently there is a walking trail. Large fitness area. Great stay.

"Lovely Stay"

Patricia B, Edson, Alberta, Canada 30/09/2019

We were welcomed early and accommodated with a ground floor room quickly. It was a lovely room with a fridge and coffee maker. Very comfortable beds and the breakfast that was included was provided in the restaurant. Best breakfast ever! So much choice and no rush to eat and leave. I look forward to visiting again.

"Great Breakfast!"

Barry P, Osoyoos, Canada 30/09/2019

Very clean room/suite and very good breakfast. Front desk was great. Nice hotel. We will stay at this Best Western again. One of the nicest Best Western we have visited. We would recommend this hotel to others.

"Vacation ☺☺☺☺☺"

407vegas, Nanaimo, British Columbia 30/09/2019

Family Vacation. We stopped at valemount on our way to Vancouver second best Best Western plus I've stayed in. Nice pool nice hot tub friendly friendly staff. Restaurant was excellent. Pool and hot tub were good

"Attractive Hotel in a Great Location"

Wendy M, Long Beach, California 25/09/2019

This Best Western immediately captures one's attention with its fine location next to a marsh. The impression continues as one enters to view the fun sitting area in an atrium off the lobby furnished with couches, a fireplace, and a bar (unfortunately with way too expensive drinks). A make your own coffee drink machine in the lobby that was quite popular. We received a friendly greeting from Carlos who was cheerful each time we made an inquiry at the front desk. Wonderful art work is displayed throughout the building. In our room we enjoyed the décor and color scheme. Amenities included: dresser with 3 large drawers, a table for working that included outlet access (as does table between beds), good lighting and fine shower. Their convenient in building restaurant provided tasty food and friendly service both at dinner (from Paul) and breakfast (typical Best Western breakfast of breads, cereal, plus eggs, sausage, and bacon with a variety of beverages). My only complaint was the iffy Internet. To get a signal strong enough to get to any website I had to sit in an area above the reception desk. As our room was quite near the lobby on the 2nd floor, I found it odd that the Internet was basically non-functional. Still our overall experience rates a positive recommendation.

"Vacation "

User 25/09/2019

Awesome hotel! It is a great experience. It is like a resort. Everything is clean and comfortable. The staff are nice. Breakast was delicious! We would definitely recommend this hotel. It is also in a wonderful location.

"great expereince"

fozwales, wales 24/09/2019

The hotel is located about 30 minutes walk out of the town, but the town has a supermarket, liquor stores and you can order a pizza from Glazier Fire Pizzeria and sit in the brewery /bar opposite to eat it. There is a short cut down the back streets to the town - so no need to walk along the highway. The lounge was open for food from 4.30pm and the restaturant was open for breakfast dinner and evening meal- prices all reasonable. service in the restaurant was excellnet- Emily age 17 served us on both nights and she was a natural - excellent service for someone of her age - she exceeded some of the service in the previous 5 star hotel we had visited the days before. we visited the RW Starratt wildlife sanctuary on the back of the hotel on the recommendation of one of the ' breakfast' ladies and enjoyed a great walk seeing wildlife (only ducks and birds but it was a nice sunny day). the room had a fridge, microwave, coffee maker - so you could buy in if the budget is tight. There was water and a coffee machine - free in the lounge and a great garden to sit in. we stayed 3 nights on our tour but wasnt disappointed - didnt have time to look at the leisure facilities - but others recommended them. There is a laundrette which is useful if you are hiking, paper cups for water / coffee - no water in the room - but plenty of ice and water in the lobby. there is an internet kiosk and printer which some used to catch up with the UK or print off further travel details.

"Basic but adequate "

suzandibben, Weston super Mare, United Kingdom 23/09/2019

After a six hour drive we arrived at the Hotel, it was clean and our room was very nice, three double beds for just the two of us so we spread out! The domestic staff and waiting staff were extremely pleasant and nothing was too much trouble for them. The front of house team could certainly take lessons from these other staff. A very poor greeting from the receptionist who really didn't seem like she wanted to be there, we were really tired and a proper welcome and a smile goes a long way. The hotel has a pool and a hot tub which was an added bonus. Food was ok, not great but we didn't go hungry, all in all a pleasant enough stay, would stay again.

"Valemount stop"

User 15/09/2019

Very modern well equipped hotel which does not appear to have consistent satellite access - local channels did not work . Our room was not ready, even though we arrived after the 4:00 p.m. check in time - this reduced the value received for the price paid.

"Really enjoyed our stay"

Sigfusson, Port Moody 13/09/2019

Full service hotel. Nice location and easy to find. Nature park at back of property. Clean rooms, great staff, huge pool with water slide which we very much enjoyed. Nice restaurant and lounge area overlooking a garden area.

"Great Hotel"

User 13/09/2019

Great hotel A beautiful hotel in such a nice location. Really good food and the service was awesome. The lounge is such a beautiful establishment with the amazing fireplace and awesome looking bar. I highly recommend this hotel

"Good hotel with swimming pool"

Charlotte S, Vancouver Island, Canada 12/09/2019

Lovely hotel, huge room, comfy beds and good wifi. The pool with a slide was a great bonus. The restuarant food was ok, burgers etc. The breakfast was fine, nothing fab but not bad either. Valemont is just an over night stopping place before the Rockies.

"Wonderful accommodation"

marymartin2019, Kelowna, Canada 10/09/2019

The Best Western in Valemount was absolutely stunning. The decor in the lobby and lounge is very nice, rooms are spacious, clean and comfortable. The restaurant is great, and staff are very friendly and helpful. I highly recommend staying here.

"Pricey and nice"

clewedm, Edmonton 05/09/2019

For Valemount, this hotel is in a class of its own, in price, location, service and looks. It is on the southern outskirts of the town, well treed, only a couple of minutes to other eateries and facilities. The grounds are well kept. The highway traffic is light and quiet. The room is clean and we had a good rest. Only the price cause us hesitation in our return.

"Valemount Bliss"

smitd1, Prince George, Canada 03/09/2019

Great hotel and very convenient for through Northern BC travels. The hotel is clean, well appointed with great service and amenities on offer. We have stayed a few times over the years and never disappointed.

"Mountain Stop"

Chevyjoe, St. Albert, Canada 31/08/2019

Very impressed with our stay. Our discount brought the price into a comparable range. Staff was excellent and rooms were a comfortable size. Breakfast exceeded expectations Only complaint was with the strength of wifi

"Poor Location"

User 31/08/2019

Located far away from town amenities. This not a resort, but a hotel with a pool and restaurant. Was staying here for work and had no access to our own vehicle while off work. Asked politely for a shuttle into town and was denied. The shuttle stayed idle everyday we were there. I asked why the hotel was refusing to drive any of us into town we were told by staff that it was managements policy that the shuttle be used only for guests going to and coming from the helipad. The staff were all really nice, and I could tell that they wanted to give us guys a ride but simply were not allowed. When we confronted the manager about our issue she was rude and quick to dismiss our request. There is no local taxi service in Valmount so we were essentially stranded at the hotel. Very unhelpful. We would have liked to not to pay the crazy prices for food in the hotel however maybe the manager figured if they keep us from going into town we would have to suck it up and spend our money there. Food in the hotel is basic and not worth the premium they want guests to pay. Wish town had a taxi. Not in the mood to walk over a mile to and from town after a long day of work.

"Delivers on the Fundamentals, But Not a Great Value"

fgw-alberta, Edmonton, Canada 30/08/2019

I have stayed once before at this hotel a few years ago, and it was as I remembered it for the most part: clean, well-run, easily accessed, with the convenience of an on-site restaurant. What I did not remember (either because things have changed or because I came through in the wrong season this time) was the inordinately high room rates for a pretty basic Best Western, including charging an extra $20 for a third person. I suppose August is high season and everyone charges what the market will bear, but it leaves a lingering bad impression nonetheless.

"Late night check-in"

User 27/08/2019

We were travelling through on our way back to Saskatchewan and it was already past midnight. We were tired and sore and instead of pulling off and sleeping in the car, I checked my BW app to see if there were any rooms available. Then I phoned to verify. There were only a couple rooms left and Carlos provided excellent service as soon as we walked in! He even offered a late checkout since we had arrived so late! The room was clean and comfortable and was set up as a suite with a kitchenette. We couldn't take advantage of the late checkout as we had to keep travelling, but we enjoyed a lovely Breakfast Buffet (included with the room) at the onsite restaurant and were seated near a window with a beautiful, scenic view. We would definitely like to come back when we have more time to relax and enjoy the hotel's amenities and the view.

"Nice hotel"

User 27/08/2019

Booked this hotel as a one night stop on the way to Kamloops. We were pleasantly surprised to find it was quite a nice hotel. Room was clean and comfortable. Hotel had a nice little bar in the lobby area that was very comfortable. Breakfast included in the price of the room and was a all you can eat buffet at the restruant attached to the hotel. Our room faced the parking lot but this wasn't a problem. I would stay there again.


W6255XItimb, Kitimat, Canada 27/08/2019

An oasis at the end of 10.5 hours on the road. Just what we needed at the end of a long and exhausting trip. A deep sleep on their comfortable beds along with not a sound during our sleep. Morning greeted us with a full complemenary breakfast that prepared us for another long day.

"beautiful scenery and comfortable stay"

334asmith, Prince George, Canada 26/08/2019

This hotel is surrounded by spectacular scenery. The hotel itself is beautiful and we really enjoyed our stay. The staff is friendly and helpful - even when very big groups arrive they work hard to make your experience pleasant! We would stay here again for sure, business or pleasure!

"Happy VP"

Dreamer32375587255, Prince George, Canada 26/08/2019

This hotel was nestled in the most beautiful setting. The rooms were clean and the staff was knowledgeable, friendly and helpful. I came on business and can't wait to return with my husband on a weekend get-away. I would love to see the hotel in a winter setting and enjoy the huge fireplace and a cocktail.

"Valemount Best Western"

Bettemoen1, Kaleden, British Columbia 23/08/2019

A lovely stop over between the Okanagan and Edmonton area. Pleasant ,helpful staff, clean attractive rooms, complimentary breakfast,convenient location. Will definitely stay again. Do ask for room without banging water pipes. We were directly across from the restaurant so may have explained the noise.


montym700, Brighton, United Kingdom 21/08/2019

There isn't much in Valemount and it's slightly rough motels or the Best Western. The rooms here are fantastic, the place is exceptionally clean and even the guest laundry facilities were powerful enough to dry a whole load on one cycle. The lounge area and bar overlooks greenery and is very comfortable, and the restaurant, being one of the only places to eat here, was excellent too, being similar to a Mr Mike's or Earl's. Breakfast is included and is not the usual cheap buffet in the lobby, but a proper restaurant breakfast, all included in the price. I doubt I'll be coming this way again, but if I did, this is the place to stay. It is expensive, but everywhere is out here in the middle of nowhere. That's Canada for you. This hotel has put Best Western back on top of the hotels I will look to first for our overnight stops. Absolutely perfect. They couldn't have made it better. Very well run and a great quality stay. Well worth the money.

"Nice accommodation but WAY too expensive"

Allnamestaken9999, Delta, Canada 21/08/2019

The accommodations were more than adequate - two queen beds, lots of room, coffee tea and hot chocolate in the lobby, indoor pool, laundry facilities, and pet friendly. The staff on duty the evening of August 1, 2019 couldn't have been friendlier and more helpful. However, we paid for it - nearly $300 for the night's stay which included $25 for our dog. He was far better behaved than the children running up and down the hallway shortly after 6 AM! Perhaps there are cheaper rates if one is able to plan ahead. Keep that in mind.

""Great Rustic Look Property, Sketchy Kitchen""

2thdoc33133, Miami, Florida 20/08/2019

We got a suite that overlooked the woods in the back of this hotel made to look like a log lodge. The room was terrific, had 3 queen beds! All the amenities were outstanding, all it needed was a safe. My only issue was the restaurant, they got packed at night and we had to eat at the bar, which has a smaller menu. The bartender did a great job accommodating us, great local draft beers. The next morning at breakfast was the same hassle, there were too few staff to clear tables and a line of people formed, with empty tables. Keep in mind, this was mostly a buffet crowd, poor people management by the staff. Our second morning we had to get up earlier and they seated us quickly, anything after 8:30-9:00 got crowded. All that said, we really enjoyed our stay and wished the hotel was closer to Jasper N.P. Great heated pool, hot tub and water slide, even fun for old guys!

"Great place"

Sam R, Leduc, Canada 17/08/2019

The hotel is great and beautiful and the staff are really nice to you as well and The pool is great and the mountains are so amazing. I loved staying here too. I would come back again because I like this place.

"Great place to stop"

Y5171YLmarkm, Vernon 16/08/2019

We always stop on our way to and from Edmonton. Rooms are very quiet. The restaurant is fantastic. The staff go out of their way to accomdate you. Special kudos to Serena and Austin The hotel is starting to show its age outside.

"Best Western Plus Valemount Inn and Suites BC"

User 09/08/2019

a very pleasant and delightful stay in beautiful BC. close to Mount Robson. Staff was friendly and helpful, breakfast was delicious. Our stay was all around awesome and there was enough room in the parking lot.

"Nice hotel"

chuckewart, White Rock, Canada 09/08/2019

We stayed one night on our way through from the Vancouver area to a family reunion in Alberta. It's a nice hotel in a very scenic location. Our room was clean and well-appointed. All in all, a pleasant stay.


RedDeer85, Calgary, Canada 07/08/2019

We stayed here as a family to break up a long road trip and we would definitely return. Arrived to a very friendly welcome at the front desk and checked in easily with free cookies for the kids! Then hit the pool and waterslide - very clean, warm water, the hottest hot tub I've ever been in and a killer waterslide. Then went back to the room, put the kids to bed, enjoyed some local microbrews from the lounge (would definitely have hung out here if not for the sleeping kids tying us to our room) and had room service nachos delivered in about 10 minutes. Great sleep, delicious complimentary buffet breakfast at the restaurant and then more swimming. Excellent service across the board - from the cleaners to the bartender to the front desk and the restaurant servers. What a gem!

"Needs cleaning and fixing..."

FireHorseSire66, British Columbia, Canada 07/08/2019

Checked in, no issues, didn't have a go-green option to forego housekeeping for extra points like other BW Hotels, but should have given us the points, for the lack of housekeeping and repair. Didn't use the shower until the next day when we gave up on maintenance coming to fix the curtain rod even though we notified front desk moments after check in, and the said it would be fixed right away. My gal was walking on the floor in the room for 5-10 minutes after arrival, and took her shoes off, thought the floor was a bit gritty, and when she looked at her foot(see picture), we were blown away at the fact they obviously hadn't cleaned the floors in ages. The first day housekeeping they didn't refresh the room, just made the bed, didn't empty the garbage or anything else. Second day was better. Had drinks in the lounge one of the nights, but the room looked cluttered with stored furniture, next to the gigantic wood pile and fireplace, half of the lights weren't working, and the tables and layout are big and clunky, and hard to get around, chairs are too low, you will feel like this is a kids room. Saturday night, 5 people in the place including us, empty fireplace, great server, but room felt more like a storage area, than a lounge. Pool water was hazy, so not very well filtered, and tons of kids, so if you don't like the screams, and getting hit in the head by beach balls, either go first thing, or last thing. Business centre not working, Ice machine not working, and gardening around the property needed help, or weeding at the least. Bottom Line, not worth the rate, but with so many traveller's and so few rooms in Valemount, you get what you can get.

"Mountain Stay"

C1Davo, Calgary, Canada 06/08/2019

A bit on the pricey side but not a lot of options in Valemount. Regardless, rooms were clean, staff was friendly. Hotel has a mountain resort feel to it. and it has great views on all sides. Pool and water slide was a hit with kids. disappointed it wasn't closer to the town centre but the walking trails behind the hotel made up for it. restaurant on site was great. I would recommend this for families.

"Second time was a charm"

SaskOiler, Langley, Canada 26/07/2019

This is our second time staying at this hotel after a stay several years ago. Pros: Rooms were clean, and well-maintained. Beds were comfortable. Pillows were excellent, with lots of variety. Pool and hot tub area was good, with tremendous views out of floor to vaulted ceiling windows. Complimentary breakfast was excellent...all the usual options...just done a little better. (Highly recommend the berry compote on waffles.) The nature park next door offers a nice walk that helped after a long day's drive. Cons: WiFi was okay, but a bit slower than average at comparable hotels. Bathroom is small, with limited counter space. Shower pressure was mediocre at best. Water slide is _really_ careful.

"Pleasantly surprised"

shiscock, fort mcmurrya 24/07/2019

Showed up and the front of the hotel gives it the motel look/ feel. But for once the hotel shocked me. The lobby is amazing rooms are great. Hard wood floor instead of carpet. Got to our room and was under the impression it was a 2 double bed room it was three double beds( my kids were so excited to not have to share!) room was very quiet and very clean. view was very nice from our room with a view of the mountains, front desk lady was very nice. Nice bar fridge, microwave and single use coffee maker. Very impressed with this location. Will stay here again if ever driving through town again.

"Love this hotel"

Mark C, Kamloops, Canada 20/07/2019

Jessica...OMG (!) Jessica at the front desk helped me when Expedia had failed to cancel my reservation correctly for the week prior to my intended arrival. I had booked the week before, and the week after, unsure as to which week I would need. Two bedrooms were booked for each week, and I cancelled the earlier week once I locked in my dates. Unfortunately, my cancellations did not ‘stick', and I received a notice from Expedia that it was time to ‘check in' one week before my intended date. I contacted Expedia and they contacted Jessica at the front desk... She dealt with Expedia and, in the end, the unintended reservations were deleted without cost to me, and the intended dates were honoured. JESSICA is a true P.R. Ambassador for Best Western, and needs to be acknowledged as such (!) If you can clone this employee, do so... from a consumer's point of view, she is AMAZING! I can only hope she will handle my next booking!

"excellent place to stay."

Nishni, Vancouver, British Columbia, Canada 20/07/2019

The BW in Valemount is an excellent place to stay any time of the year. It is on the south end of the small town right on highway 5 but far enough back from the highway that there is no noise intrusion. It has an friendly lounge and bar and a good restaurant so it caters to all the needs of travellers who are either passing through or staying for the hunting, skiing or just to enjoy the magnificent outdoors. The staff strive to make your stay as pleasant as possible and although they are efficient they are friendly and helpful.

"Nice stay"

User 18/07/2019

Our family stayed for one night during a summer family road trip. When we got in we were welcomed and the front desk explained everything regarding our stay, no wait and we checked in 30 minutes early. We enjoyed the hot tub and water slide, well deserved after a nice hike in Jasper that day. Went out for dinner in town at the local sushi/Korean restaurant and it is recommended. When we got back to the hotel, the kids hit the pool while my wife and I had a drink in the lounge. The server was very kind and lit the fire for us on a coolish summer evening. Breakfast the next morning was great and staff were extremely attentive, they topped my coffee up three times! I would highly recommend this hotel and will stay here again when I come back to check out the local mountain bike hill.

"Will be back"

User 17/07/2019

I have stayed in many hotels and motels over the last 5 years and this by far was the best stay i have had in all that time. Staff was wonderful. Beautiful room and scenery. Free breakfast was great. An all around wonderful stay.

"Love Best Western"

worlds01, Oliver, Canada 13/07/2019

Good stay after a long day on the road. This visit was awesome right from entering the front doors and leaving the hotel the next day. Great service throughout in the restaurant and at breakfast the next morning.

"Friendly staff but room was not so good"

User 11/07/2019

The staff were great and very helpful. There was a lovely area to sit in the bar. The room we had was a let down as they are small and cramped and there was a wall dividing the two beds leaving our daughter feeling a little out of it.

"Comfortable Hotel, Friendly Service"

wilga10, Inuvik 10/07/2019

I was very impressed by this lovely hotel in Valemount. Check-in was quick and easy despite my lack of a reservation, and the front desk staff were friendly and welcoming. The room was comfortable and nicely decorated. The beds were quite firm, but not in a bad way, and the room had good air-conditioning. The very best part was the water pressure in the shower - the best I've every come across, and having good water pressure is very important to me! We had breakfast the next morning at the hotel restaurant - again the staff in the restaurant were great to deal with and the free breakfast buffet offered several choices and was quite tasty. I will definitely stay here again should I find myself in Valemount!

"Beautiful town"

User 09/07/2019

The town of Valemount is very small, however, it has great proximity to Jasper and has its own beauties. The hotel was quiet, comfortable, and had an absolutely beautiful setting. I'm so glad we stopped in.

"The best in town"

hpschatz16, Penticton, Canada 08/07/2019

Having stayed at a few different places on this relatively short road trip, my assessment of the Best Western is that I wish there were more places like this all over the place. Well appointed, with an attached restaurant and a small lounge, you can't really go wrong staying at the Cranberry Lodge. The only downside for us was the pillows. It's not that the pillows were terrible but if you ask me, a good (great) pillow is more important than the relative softness/firmness of the mattress. We normally bring our own pillows but we couldn't for space reasons this time so we had to make due with the ones provided. Aside from that it was nice and quiet, we got a great nights sleep and enjoyed the free cocktails in the lounge to boot. The rooms are a bit pricey but for the area, they're really not bad.

"A good family hotel"

User 08/07/2019

A good nice and clean family hotel to a fair price. Its not an exclusive hotel but good and comfortable family hotel worth the money. It is located in the outskirt of the smal town Valemont and I can fully recommend that if you come by car.

"repeat vacationer"

nightrider53, Mississauga, Canada 03/07/2019

have stayed at this location many times. Over the years it is showing its age. Time to update their mattresses. It would be great to see a boot brush for the many workers staying at the hotel. Able to use the pool on many ocations. Sauna tempaturare could be lowered.

"Great Comfy and clean place to stay"

User 03/07/2019

Rooms are really big and have 3 queen beds in the room. Great for families with small children. Hotel location is very nice. Drive to the hotel is very scenic and beautiful. They serve nice hot breakfast. It was included in our room package and we were very happy with that. Definitely recommend this Best Western Hotel In Valemount.

"Great location for stopovers on a motorcycle"

sean d, Sherwood Park, Canada 02/07/2019

This place has rooms ideal for small groups of bikers that don't want to spoon together in a twin bed. Multi-bed rooms, great facilities, and a decent breakfast. What else could you ask for on a roadtrip?

"Excellent facility"

AaronZ67, St. Albert, Canada 28/06/2019

We try to stay here anytime that we are driving to Vancouver from Edmonton or return. The hotel has a wonderful, friendly always clean and bright. The rooms are large with full amenities. The pool and jacuzzi are always clean and comfortable. There is a great walking path adjacent to the property for a nice stretch after a long drive. The restaurant has an excellent selection of food and local draft beer.


User 27/06/2019

Great hotel, new clean, nice beds , and great staff. Fabulous coffee machine in the lobby for those who are early risers. Wouldn't staff anywhere else. Very pricey for. one night but is worth it over the competition.

"Wonderful Place to Stay"

User 15/06/2019

I love this place. We stay here every time we're in Valemount. It has clean, spacious, beautiful rooms. The views all around are to die for. Pool (with water slide!) for my kiddos is awesome when everyone is tired/ sore from biking. The breakfast is nice. It offers both warm eggs/ sausage breakfast and quick on the go options. The staff was pleasant to deal with and made us feel welcome. The only thing I could complain about would be the fitness room. It's above the pool so it's unbearably hot, even before starting to work out. And it looks like the staff locker room (?) is in there, so there was a lot of staff traffic while I was in there for half an hour. But honestly it's an amazing place and we'll continue to stay here whenever we visit.

"Excellent accommodations"

Linda S, St Catharines 10/06/2019

Best hotel ever.We travel slot and use a number of hotels.This one checked all our boxes if the best if the best.Backung into the woods it has a serene setting.Highly recommend it to anyone travelling through Valemount

"Beautiful place!"

User 08/06/2019

We really enjoyed our stay! The rooms were very clean and quiet! It was beautiful with the mountains surrounding the place! There's a nice trail to walk on. The breakfast was amazing! Would love to visit again one day.

"Family friendly hotel with many amenities"

JuliaHNorge, Eastern Norway, Norway 06/06/2019

This fantastic hotell lies right next to the highway through Valemount. Surrounded by mountains and placed in walking distance from the cosy city center. The hotel has a pool, waterslide and a jacuzzi witch the kids loved. Laundry service for long travelling tourists is a huge plus. Loved everything about this resort, from the service to the staff who worked here. A must stopover on your way

"Clean and comfortable "

cooksd2, Alberta, Canada 04/06/2019

Had a suite, the faux leather couch was missing some fabric. Nice to have the kitchenette. Had 2 TVs one in bedroom and one in the living room area. Bedroom is small but the bed was comfortable and the linens were good. I recommend and will stay again.

"Great breakfast"

User 03/06/2019

You should try the breakfast here, everything about this restaurant is great. Starting with view and excellent servers. Room is clean and has all the facilities needed. Best western should be proud of this hotel

"good overnighter, on way to Edmonton;"

User 01/06/2019

We stayed only one night, friendly service, good breakfast, clean hotel, easy parking, right on the highway; would stay there again; safe place, easy access; easy check out; no complaints; good restaurants nearby.

"We'll work at finding reasons to come here again."

Teresa A, Sammamish, WA 31/05/2019

We spent one night here on our way to the states from Jasper. The room was clean, beds comfortable, check in easy. The sink was slow but someone quickly came and fixed it. The plumbing isn't stellar, which is the reason for a 4, but with the way above average included breakfast, it was hard not giving the place a 5+. We will find a reason to go there again, even if we aren't going to Jasper.

"Perfect halfway stop between Vancouver and Edmonton"

User 29/05/2019

We always stay at this hotel as our halfway point to Edmonton and back to Vancouver. Service is always excellent. Front desk is very friendly accommodating and the rooms are always clean and comfortable

"Worthwhile stop!"

R7549HYpeterm, Edmonton, Canada 29/05/2019

Want to be pleasantly surprised? It is obvious that this property wants to provide a quality guest experience. We had not stayed here before and this Best Western Plus is a quality property in a beautiful setting on the Jasper-Kamloops highway. Thank you.

"The Staff"

Demas H, Leduc, Canada 28/05/2019

We have traveled extensively to the Carribean, Australia, Aruba, Avarua and Europe. The staff of the Valemont Best Western Plus proved to be the most helpful, courteous and friendly of any of the establishments that we have stayed at over the years. The staff are an asset and made our stay quite enjoyable.

"Great experience"

carolea719, Grand Bend, Canada 24/05/2019

Lobby was a pleasant beginning to a great experience! Staff was friendly and helpful. Room was extremely comfortable and nicely decorated and very clean. TV quality was better than most hotels. Breakfast experience was above expectations - in dining room. Lounge and dining room and lobby were all superior to most accommodations. Will definitely stay here whenever passing through this area in the future

"Great Place to Stay"

22darrylm, Kamloops, Canada 17/05/2019

This property is very well maintained, with excellent staff throughout. It is in a beautiful setting as well. I would highly recommend this hotel to anyone going to Valemount. I am looking forward to my next visit in approximately 2 weeks.

"Family holiday"

Nomad38895849420, Drayton Valley, Canada 13/05/2019

Awesome water slide my kids loved it and didn't want to get out of it. Easy access to hotel from just off highway. Loby was loud from working crews but did quiet down before 10 PM. Fresh cookies at counter was a nice treat for my kids.

"Clean, comfortable and again comfortable beds"

User 07/05/2019

The restaurant in the hotel has great food, service. I can't say enough how good it was. After a long day on the road, easy check-in and walked down the hall to a great meal. The hotel is a little expensive, but worth it because of all the convenience, comfort and staff. We also have a wonderful memory of staying there because of a snowstorm and watching local children come to see Santa Claus in the main lodge area .

"Big and open"

drbriantucker, Vancouver, B.C., 25/04/2019

Motel was close to the highway, west of town but didn't suffer from highway noise. The noise came from kids in the pool and seemed to permeate at least half the ground floor. Rooms were large and comfortable. Breakfast buffet included but limited. More expensive than it needed to be.

"Excellent place to stay"

Iceberg0007, Sherwood Park, Canada 11/04/2019

Clean and friendly, Has lots of amenities. Great restaurant. Walking paths for summer use. Not too far from Valemount, but too far for a walk if your not a person to take long walks. Decent hot tub and fitness room.

"So Very Beautiful!"

OnTheGoFamily_12, Edmonton, Canada 04/04/2019

This Best Western is very beautiful with a very relaxing and rustic atmosphere. Our large room had three extremely comfortable beds, which is exactly what we needed. The decor was so beautiful, especially the pictures on the walls. Had a fridge and microwave and everything was clean and cozy and the mountain view was unbelievable! All of the staff were super friendly as well. This will definitely be our new place to stay when travelling between Vancouver and Edmonton!

"Our Valemount Best Western experience."

User 01/04/2019

We chose the Best Western in Valemount because we wanted a hotel with a nice pool that also had a water slide. I am glad we did because the hotel provided an overall great experience. The pool lived up to the hype I built for the children. The hotel was exceptionally clean. It was tasteful and contemporary in appearance, while connecting with the small town vibe through its subtle old west decor. The staff were very friendly. In particular a server named Darci working for the Summit Grill which is part of the hotel provided a exceptional dinning experience with her competence and friendly outgoing personality. The room was also reasonably priced, considering the amenities. We will definitely stay at this hotel again when we return to further explore Valemount.

"Good stop on a road trip"

User 18/03/2019

This long road trip was a combination of business and pleasure. We appreciated that this hotel was near the highway. It has a lounge and restaurant so we didn't have to drive anywhere for dinner. The wood burning fire place in the lounge and large windows looking out on the trees made a cozy dining experience.

"Pet friendly expensive place to stay"

439jayh, Edmonton, Canada 17/01/2019

We did not do due diligence in booking this stay. We were looking for a pet friendly place to stay for a stop between Edmonton and Osoyoos. Location is great, and this is a lovely, comfortable Hotel. However traveling with two small dogs is expensive when you are levied $40 per pet/night. I have never paid that much anywhere! Add to the equation no complementary breakfast, and this stay was far too expensive. I probably would not stay here again, even if I wasn't travelling with dogs. No complementary breakfast settles that. Last trip through here, we stayed at another hotel which had comparable rooms, cleanliness, less money and a very nice complementary breakfast. On site restaurant was nice, but the food was average but overpriced.

"Pet friendly and quiet"

netlie, canada 16/01/2019

We stopped for an over night visit as we travelled through from the coast to Edmonton. We had our small dog with us. The front desk staff were awesome, even had a little goodie bag with biscuits to eat and pooper scooper bags! What a nice touch! The weather was clear but snow had arrived and lots was on the ground and the building had many snowmobilers staying as well. So with a busy hotel, a lounge and an attached restaurant we found our stay very quiet and the room super comfy for us all. Will definelty recommend stay again and recommend to others!!

"Solid choice for travelling"

BJ H, Kitimat, Canada 24/12/2018

Stayed overnight while driving from BC to AB with the family. We look forward to staying at the Best Wesrern as we know it will be comfortable and clean when we need it at the end of the day. Especially appreciate their family rooms with 3 beds. Breakfast buffet was decent with some selection but quality of buffet items was so-so. Would stay again and recommend to any family passing through.

"Beautiful stay, Pet Friendly"

User 17/10/2018

This was a wonderful find in a beautiful setting. Beds are very comfortable, room had all the amenities we needed, workout room, swimming pool, and best of all they are pet friendly. There is a restaurant on site and a lovely lounge. The property is fabulous with a great outdoor space for a wedding ceremony and reception. There is banquet facilities on site also. They are adjacent to a wonderful walkway - Cranberry Marsh - a perfect way to stretch your legs and take the dog for a walk.

"Half way stop from Vernon to Slave Lake"

User 12/10/2018

Love the Place! If you book the south facing rooms, you have the most beautiful view of the mountains to wake up to. The service staff are excellent, food is great in the restuarant and there is always a warm fire in the evenings in the lounge area. It is pet friendly and has wonderful trails and nature siting's there.

"First night in our Tesla Model X"

keepitsimple94, Surrey, Canada 26/09/2018

We were looking for a dog friendly hotel/motel on our road trip to Edmonton. At first, the look outside was very dated, but inside from check in to room was excellent. We arrived late & left early the next morning. The food in the restaurant was very tasty & service was great. Staff very welcoming & loved our chocolate Labrador Adam. With the Tesla, we could charge up over night & head out recharged in the morning

"Best hotel in Valemount"

johnbH5251AQ, Edmonton, Canada 25/09/2018

We've stayed at this hotel many times over the years on our way to the BC interior or Coast. Rooms are very clean and comfortable. Staff are good and the restaurant service was great. Food is good and prices reasonable. If you are stopping over in Valemount, this is the best hotel in town

"Nice location"

User 25/09/2018

The location of this hotel in a park-like setting is nice and so is the lounge with its river rock fireplace. Everything else is standard BW.The rate for a one night stay without breakfast was too high though.

"A Great BW"

Pjveetwin, Ridgecrest, California 20/09/2018

I choose this spot to keep from spending a zillion dollars in Jasper. Definitely one of the better BW's I have stayed at. I ride a motorcycle when I travel. First place I have ever seen that has designated cycle under the shelter by the front door!! Check in was a pleasant breeze, has a nice bar and lounge area with Jen the bartender taking super good care of us. In house restaurant with a limited but adequate menu. A nice heated pool area with a great slide! Wife took their nature trail which she loved. Has the best FooFoo coffee machine in the lobby I have ever seen. Would highly recommend !!

"Road trip"

John H, Toronto, Canada 19/09/2018

The rooms are very expensive. No breakfast. Get real this is suppose to be a Best Western Plus. The room we had was like a camping room. The covering on the outside sidewalk was a clever idea, especially for the rain and snow

Christine L, Manager at Best Western Plus Valemount Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I will pass on your comments to the management team. Thank you for staying with us.

"Awesome service and great location"

User 09/09/2018

During August a bunch of kiwi firefighters stayed here while helping with the fires in the area. The service was amazing and the rooms were very comfortable especially after long days on the fire line. Many thanks to the wonderful people both in the hotel and the restaurant. Emily in the restaurant was super friendly and a real asset to the place.

"So clean and comfy!"

Anneb514mtl, Montreal, Canada 09/09/2018

So excellent!!! Nice decor! Free parking. Super fun indoor water slide and hot tub. Nice lounge area where you can order food and drinks. Nice computer station. High quality fancy coffee machine at the front desk (complimentary! Latte, hot chocolate, French vanilla, you name it!) as well as little coffee machine in each room. Such a great stay, we were a group of 5 and we all very much appreciated our stay in the suite with 3 beds. The beds were sooo comfortable. Very clean. Thank you.

"Great Family Experience"

sunmun, vancouver 31/08/2018

Our family travelling from BC to Alberta stayed here one night. Rooms were clean (little old), good size. Staff was nice. Pool for our kids and restaurant attached to it was very reasonable priced and had good value menu. Four stars because coffee dispenser at front was not working and printer was not working the day we traveled. Staying there again on our way back.

"Good Place to Stay"

Geoham69, Stockport, United Kingdom 26/08/2018

A clean and tidy hotel with large free car park off Hwy 5. The rooms are fine, with comfortable bed, tv, microwave and fridge. The lounge area has a free drinks machine which is a very handy addition. A wildlife reserve is right outside which is a great place for circular walk. We were in ground floor room 127 which looked out on the car park, if you get a choice pick room on the opposite side.

"Dated but nothing wrong with the room"

steffparks, Stoke On Trent 25/08/2018

One night stay for us on the way through. Room was fine, a little dated but we ensured a good night's sleep by having a kid's suite which was essentially a room in a room. We were opposite the gym but found by staying in the adult's room in the back (kid's room in front by the corridor) it was really quiet. WiFi strength not great however, I had to go to the lobby area and even then, it wasn't a strong connection. 2 TV's in our room as well as coffee. Can't comment on breakfast as we didn't include this in our booking but we did have an evening meal at the restaurant which was nice. Steak sandwich was cooked well and with a fresh salad. A tad pricey but with little in the nearest town, we felt like we were limited on options. Dependant on price, we would consider staying again. We felt it was a little expensive for a one night stay but had limited options during the peak time summer holidays on our way through to Vancouver.

"Perfect 3 star hotel."

Jo B, Newbury, United Kingdom 22/08/2018

After a long drive from Whistler this hotel was exactly what we needed. Great clean large room. We were asked on check in if we had a room preference. We didn't have any... we had a room on the ground floor. On the first night we heard a few car locking horn toots early on then it was quiet. Perfect car park and friendly staff. Especially Amber who's friendly bubbly personality is enough to make anyone smile, even after a long day. Great free use coffee machine too. Room had microwave and fridge. We did look around the nature reserve- see my separate review. We didn't use the restaurants or pool so can't comment there. Overall a great stay and would happily stay again. It's exactly what you'd expect from a good 3 star hotel.

"Best place in town to stay"

ratherbegolfing789, Prince George, Canada 20/08/2018

best place to stay in town. Clean. Large rooms/suites. Nice pool and waterslide. Go for a walk out in the wildlife and bird sanctuary right next door. The restaurant isn't all that great, and its expensive so go to Cariboo Grill instead. But this is the best hotel in town for sure.

"Room good, breakfast, not so much"

User 17/08/2018

Check in was friendly and easy. Luggage carts were close, and there was an elevator. We had a suite, and it was clean. and nicely laid out. The WIFI is not secure, which was a huge problem, and one I wouldn't expect out of a BWP. They have a breakfast buffet, which was simply awful. Food was cold, and the bacon tasted like it had been reheated a few times. The people cleaning up and reloading the buffet were so noisy clanging and banging dishes, it was disturbing. Highly recommend breakfast elsewhere.


simonruizsanchez, Sant Joan de Vilatorrada, Spain 07/08/2018

The hotel is very clean. The room, in our case, we had an executive suit is big big. The staff is very helpful and friendly, they informed us very well about the things around the hotel. There is a pool to relax! Great experience, I recommend it!!!

"Awesome one night stop"

dylangh94, London, Canada 04/08/2018

We decided to leave the cost of Jasper behind on our last night and drive a short distance to Valemount just to sleep. This hotel was a surprising gem. Our room was great! In fact, it had three beds, which meant our kids got their own beds! The place was in great shape, was very clean and nice, the staff was great and the price was right. There is a pool and a restaurant. The breakfast was included and was fantastic. I would not holiday there, but would go out of my way to stay there as a rest stop along the way. Great find.

"Very nice"

User 30/07/2018

All hotel staff were extermely friendly and nice. Breakfast was excellent and staff serving the food were kind to my kids. Stopped by ad hoclly without advanced reservation, price a bit high but fair. Would definitely stay there if I passed by again.

"Adequate room, beatiful common room."

golfer09Sask, canada 29/07/2018

Took awhile to get our room, they appeared to be very busy with cleaning. Basic room with good beds for a small, out of the way town. Nice they had a lounge and restaurant, but breakfast was extra. Did not use the waterslide but it looked fun. Nice sitting areas outside of the room.

"beautiful hotel and restful stay"

723jackie, Sparks, Nevada 23/07/2018

We arrived a little early but the front desk allowed us to check in early without a penalty. They have added an elevator since our last stay which was very helpful. Our room had a balcony and it was so relaxing to sit on the balcony with a cup of coffee. The lobby has fresh coffee available 24 hours. The bed was super comfortable and the pillows fluffy and sooo comfortable. We slept very well. I would highly recommend Valemount Inn and suites.

"One night stop"

User 18/07/2018

We stayed here for one night on a Monday, and the hotel was very quiet. The bed was super comfortable, and the room was a nice size. Our room looked clean for the most part, but it had a very strong pet odour. I saw in other reviews that certain rooms had no carpet, and that would have been preferred. If you have allergies, I would see if they have rooms that pets do not use, or at least request no carpet. Finally the buffet breakfast was $15 per person, and they no longer serve a menu for breakfast. I have stayed at many best westerns, and they usually provide breakfast better then what I had to pay for at this hotel. You would be better off to skip this and check out a Tim Hortons for the value of the meal.

"Valemount BW Plus"

rustycat2018, Kelowna, Canada 13/07/2018

Our family had a great stay here. The beds are super comfy - we all had good sleep. The staff was warm and welcoming. The price was as expected for summertime travel, not outrageous. There seemed to be lots to do in Valemount, walking trails, etc. Overall a great place.

"A very pleasant stop over"

WanderlustSR, Toronto, Canada 07/07/2018

This hotel is a very pleasant stopover when travelling through the Rockies. The reception area and lounge are lovely and there is a nice 6km trail that you can do around the hotel grounds and surrounding land. The room was pleasant, although the aircon wasn't working which made the room very stuffy and hot. The pool is lots of fun and the kids really enjoyed it. There is no seating area around the pool which is not ideal if you don't want to swim but are there to watch your kids. The staff were very friendly.


Victoriandavey, Victoria, Canada 03/07/2018

Valemount is a lovely village close to Jasper National Park. We paid $271 to stay one night. The hotel is nice enough, staff friendly but $271 is exorbitant. Next time we will stay elsewhere. The bed was ok, the meal choice in the restaurant not bad although the quality of the coffee in the rooms was tasteless.

"Beautiful village to visit, and VERY comfortable inn."

BCTraveller1, Maple Ridge, Canada 30/06/2018

This hotel is much more inviting and comfortable than it looks from the outside. From the outside, it looks like perhaps a Super 8 or something like that, but inside is beautiful, decorated in a rustic luxury theme. We stayed in an upstairs suite with our small dog. How brilliant of the BW to have hardwood/laminate on floors in pet rooms. In our experience, pet room carpets are often the cause of offensive odours, but this room smelled clean and did not carry off odours, likely because of the flooring. Everything was clean, comfortable and attractively decorated. The balcony was a very nice addition despite the mosquitoes. The check-in young lady, Christine Addis, was exceptionally helpful, friendly, and very intuitive to the needs of guests. She is definitely an asset to the BW brand. Room rate was a bit pricey, but the comfort of the accommodation was priceless, and made for an extremely enjoyable stay.

"Clean, friendly and looks nice but a little on the high price side"

Richard D, Langley, Canada 24/06/2018

It is a typical Rocky Mountain Hotel with fake river rock walls and log structure décor. Their rooms were nice and clean and the staff were good but the bathroom in suit 217 was the size I would expect on a cruise ship - not a hotel (anytime I have to step between the toilet and the counter to be able to close the bathroom door it's a bit too tight). The bedsheets were ill fitting so the sleep experience could have been better. The Air conditioner made the room a refrigerator and when the temperature was adjusted the room went to +85. I finally got it to regulate correctly but it was no easy task. There is no continental breakfast for spending over $200 for a night due to there being a restaurant on site - The restaurant was too expensive for the quality and quantity of food served and it is absolutely inexcusable to run out of regular menu items when the hotel is running at 1/3 capacity. Not just 1..... or 2 but 4 menu items? And then have that poor server look like a complete fool having to give the chefs lame excuse for why they were out of the deserts we ordered and no others we were interested in were available after our dinner. Whoever is running that hotel restaurant needs their job re-examined. Although the staff tried hard there was an obvious gap in training for some of them that made what could have been a 5-star experience quickly deteriorate into a 3 star or less. Overall, it's pricing is in the upper range of what you would expect to pay for a hotel of this quality - I personally think they are a bit high for what you actually get. I would have done a 3 1/2 star but they're not a 3 so we give then a 4.

"Awesome Hotel"

User 19/06/2018

Very nice hotel with friendly staff. Rooms were very comfortable and clean. If you are travelling with a dog they are very accommodating. We would recommend this hotel and will stay again. We ordered room service as we arrived at the hotel later in the evening. The food was delivered to our room as quick as possible and was delicious.

"Clean, convenient and friendly"

LissaDiane, Edmonton, Canada 18/06/2018

This hotel is super comfy, super clean, and the staff was so friendly when we wandered in looking for a room in the middle of a road trip. The bed was comfortable and the view was amazing. We loved it so much, we arranged our whole trip back to make sure we stopped in Valemount so we could stay there again.

"Quiet hotel in beautiful surroundings"

richardb552016, London, United Kingdom 13/06/2018

This hotel is just outside the Jasper National Park, surrounded by high snow covered mountains even in June and alongside the main road to Kamloops from Jasper. It has a quiet location, with a plenty of space outside to sit in the sun. The hotel has a lovely, relaxing lounge/bar area which leads on to the garden, where dinner can be served rather than having to go to the restaurant. The food was great, they know how to cook a rare steak and make a very good pepper sauce. Local craft beers are available. Breakfast, although not a buffet was plentiful and cheap with a continuous supply of coffee. Each of the rooms facing the back has a jacuzzi. There is a self service laundry room and a kiddies swimming pool with small flume. Next to the hotel is the Cranberry Marsh Trail, an easy 6k walk around a nature reserve.


loveixtapa, canada 25/05/2018

Great hotel and pet friendly. Restaurant was very comfortable. Food was good. Overall a great short stay. Good place to visit after a long trip from Victoria to Saskatchewan. Keep us p the good standards. We will visit again

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for stopping at our hotel - we are glad you enjoyed your stay with us and look forward to future stays!

"Valmont Gem"

403foodie, Vernon, Canada 24/05/2018

We decided to break up our trip from Alberta to BC and stayed overnight at the Best Western in Valmount BC. The hotel was a great choice. Clean room, friendly staff, lovely location and great food in their restaurant. Would definitely stay there again.

"Beautiful views!"

Chris M, Penticton, Canada 16/05/2018

This is a nice place to stay while driving through Canmore for business. Nice staff, comfy rooms. I was able to get some laundry done for the first time in a few weeks. I recommend this place, for sure. Even has a good breakfast!

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for your comments. We are not near Canmore - so was wondering if you were reviewing another hotel in that area. Christine

"solo with a medium sized timid dog."

dcwilli2018, Edmonton, Canada 01/05/2018

I traveled with a medium sized dog. I have never stayed in a Inn or have taken her with me on a holiday before. This was a wonderful pet friendly room. There was no carpet in the room which can indeed be useful in traveling with a pet. I had my own pet dishes and simply put a towel down under the water and food bowls. Ihad brought doggy clean up bags as well and there was a gargabe outdoors in the back area where tese could be disposed of. i did not use the facallities as She seemed timid about the hotel and this way I did not leave her alone in the room. There was filtered water in the hotel lobby which I did like and had for my dog as well. no porblems. There was a path with a bird santuary and trail close by. she let out two barks when ppl went by the room talking loudly. just one time. otherwise no other incidents.

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you & your furry friend for staying with us. I hope we have the pleasure of hosting you in the future,

"Great Experience"

Jon F, Kamloops 10/04/2018

The overall experience was awesome Everyone that I dealt with was very pleasant and helpful. The staff in some dealings with went out of there way to make my stay like home. Christine Latimer has done an amazing job at creating an at home atmosphere. Thank you

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for staying with us, and thank you for your comments. We all feel like this is home, and are pleased you feel that way too. Looking forward to hosting you in the future.

"one night stay"

Lorna L, Sexsmith 05/04/2018

Very clean, all staff very friendly and helpful, great location, all requests were met with a smile . Nothing bad to say about this hotel in Valemount British Columbia. Will definately stay here again next time we are passing through

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for staying with us and for taking the time to provide positive comments. We look forward to having you in the future,

"Great option for overnight between Edmonton and Vancouver"

suzannemO4290XD, Alberta, Canada 03/04/2018

Clean, spacious rooms. Super comfy beds. Great shower-pressure. Were late arriving due to poor weather conditions: pool and restaurant closed at 10pm so only option was vending machine. Pool was great for the 30 mins we had, but no lounge chairs for parents supervising kids, just benches.

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for stopping at our hotel. We have the secure benches rather than lounge chairs, as the chairs were either being stolen, or used for going down the waterslide. I do apologize for that inconvenience. We hope to have you as our guest in the future

"Stay at the Best Western Valemount"

U3424KOraymonds, Fort Saskatchewan, Canada 02/04/2018

We arrived at around 3:30 pm. and were greeted by the friendly staff at the front desk, they got us checked in and answered all questions we had. Rooms were very neat and tidy. The WIFI was great, the pool area was great as well.

"Fun pool! Used this hotel to break up our driving"

CCgetoutside, British Columbia, Canada 27/03/2018

We stayed in Valemount on our way to Edmonton. The pool was tons of fun but careful on the slide, it's fast! The hotel had a nice lodge/rustic cabin feel to it. Nice cappuccino machine in the lobby provided decent coffees in the morning. Attached restaurant offered good quality meals and room service. We ordered the breakfast and it was great. The room we stayed in was large but dated. Cleanliness was OK.

"Overnight stay"

kam20102018, Edmonton, Canada 10/03/2018

Stopped at this hotel as convenient place to stop on trip home from winter vacation. Room and service was good quite room and hotel had a resturant which we had a good meal at which was handy. Overall had a good stay.

"Had a wonderful stay"

LLHH, Vancouver 08/03/2018

Convenient just off the highway. Very nice place too stay. Personable staff. Large guest rooms with a homey feel. I had a fireplace and a Jacuzzi tub both of which didn't get used but maybe next time. Nice outdoor deck off the room for sitting outside. Comfortable clean rooms with good beds. Good WiFi and tv. A nice lounge area off the lobby. No included breakfast but there is an attached restaurant. A multi coffee machine in the lobby. Big fitness area with a few cardio machines . Some free weights would be a good add. Nice indoor pool with a water slide and also a hot tub. Very good place too stay.

"great hotel, unpleasant bartender"

linda g, saint lambert 07/03/2018

I really enjoyed my stay at the Best Western in Valemount. The parking is closed at night, there is a hot tube and a free coffee machine where you can get some cappuccino, mocha, latte :-) However, as I was preparing a noodle soup with the hot water of the coffee machine, the bartender Keyla refused we stay next to the fire place, even if there was no guest in this section of the customer area. So we had to carry our bowls with hot water upstairs . This bartender was really unpleasant at 2 different times tonight and fortunately we didn't get burned otherwise I would have made a complaint against her.

"Best place to stay in Valemount"

jdc00mbe, Edmonton, Alberta, Canada 31/01/2018

I have stayed at this Best Western slot and it never disappoints. They will acomidate you to make your stay the beat possible everyeverytime. The staff is very friendly and the food is excellent. I will be staying here for many more visits to come.

"Awesome Hotel!"

User 27/01/2018

We have stayes here a couple times on sledding trips. Very clean, nice staff. Jacuzzi suites are awesome. Pool has a slide and hot tub. They lock part of their parking lot to try to deter thefts of sleds which is really nice because typically there are a lot there in the winter months. The Mount Robsin suite is right over top of the front doors so you hear them all night, but the other rooms are very easy to sleep in.

"Perfect stopover"

2Nikkels, Maple Ridge District Municipality, British Columbia, Canada 10/01/2018

Had not planned to stay in Valemount but during winter driving conditions I thought it best to get a hotel. I was pleased to see the Best Western sign as we've always had a consistent experience with the hotel. No surprises, everything was as expected (but no breakfast bar - separate restaurant on premises). Would absolutely stay here again if passing through.

"Excellent Hotel"

Stacey W, Fort Saskatchewan 08/01/2018

This hotel always provides great service, great value and friendly staff! Great place to stay for any family! Beautifully situated in the mountain setting! We have stayed at this hotel many times and always enjoy our stay, never disappointed!

"Beautiful hotel but Pricy!"

Darryl W, Beaumont, Canada 06/01/2018

Our stay at the BW hotel in Valemont was excellent. The room was very clean and comfortable, the staff very friendly and professional. It is a bit on the pricy side and there is no included continental breakfast Wich is a fairly standard practice now days. There is a restaurant in the hotel that has very good food but again a bit on the expensive side. Overall we were happy with our stay.

"Great place to stay"

jarrettm2018, Kamloops, Canada 04/01/2018

Great hotel. Nice pool with hot tub and slide. Beautiful lounge to relax in and enjoy a nice wood fireplace. Staff were all very helpful and nice. Nice rooms and full of everything you need. Valemount is a beautiful place to visit and when you do go to the best western.

"Very nice"

mikepQ5139HR, Nanaimo, Canada 26/11/2017

Very nice hotel in Valmount B. C. Canada I would recommend this hotel to any one traveling in the area lots of parking even for semi trucks enjoy the service is good room are very nice and there's a lot of outdoor activities if wish to look that up

"Coming back soon!"

User 13/11/2017

Kayla, Jayme, and Courtney were exceptional hosts!! Always look forward to my stay there and look forward to visiting again!! Keep up the great work ladies!! The room was kept in great shape and its always a wonderful stay. See you all again soon!!!!


worlds01, Oliver, Canada 27/10/2017

We stay at this hotel often. It is a perfect location and a great place to stay. The staff are welcoming and interested in making your stay enjoyable. Improvements to the parking lot have been made this summer. The restaurant has good dinner and breakfast menus. The portions are large. Our experience from check in to check out was great.

"Good place to get off the highway"

Ian J, Vancouver, Canada 26/10/2017

Good place to stop for rest and relaxation. Both a lounge and restaurant onsite make this the perfect place to stop over. Hotel is clean and beds are comfortable what more could you want? I recommend this establishment to all my friends and family traveling in the area.

"Good hotel with good restaurant"

aliddo, Vancouver Island, Canada 23/10/2017

We had two rooms. A double (2 queen beds), and a suite. The double was fine, just what you would expect from a Best Western. The suite however, was a bit of a disappointment. The lighting was poor and there was no window in the sitting area, so it felt very dark and uninviting. The bedroom had a great view, but no bedside table, clock or light, which was a bit inconvenient. There is a lovely sitting area with a real fireplace which we enjoyed before dinner, but were disappointed when we were told that minors were not allowed. As a family travelling with teenagers, and given that the suite was uninviting, it was disappointing not to have anywhere to sit together. Dinner and breakfast were delicious and we had excellent service from the staff.

"Off season and still too pricey"

PattiS1979, Cold Lake, Canada 22/10/2017

I used points to redeem for a free nights stay, I expected a little more of an upgrade to show appreciation for my loyalty to best western. I spend half a year in hotels and appreciating the nights spent in best westerns would of been nice.

"Best Western in Valemount, B.C."

Randy R, Edmonton, Canada 14/10/2017

Excellent hotel... this is the third time I've stayed at this location. Great staff, rooms are very comfortable, lounge is very nice to relax in, good fitness centre. The restaurant at the hotel had a well-done breakfast, good food, not expensive. Great place to hang out.

"Best place in Valemount"

154914Charlie, Edmonton, Canada 11/10/2017

This hotel is by far the best on the area. Room was well appointed, very clean and comfortable. The dining room and lounge have a great menu and service was very good. Pet friendly and a water slide for the kids.

"Quick layover!"

louiselX4854JD, Edmonton, Canada 09/10/2017

Change of plans so needed a quick stop while driving. Booked a room online a few hours before driving and arrived later had a beautiful room clean comfortable priced right. What more do you need!! Definitely stop again!

"Very Nice"

Cherie1950, Grand Rapids, Michigan 06/10/2017

We stayed here for one night and found it to be a very nice place! The staff were all very friendly and helpful. We ate two meals at their restaurant and both of them were excellent and very reasonably priced. I would highly recommend this hotel if you are ever in Valemount!

"Highly Recommended"

ashleyfP4690XD, Edmonton, Canada 01/10/2017

Had a great stay! We were upgraded to a suite that better suited our needs. The woman running the lounge was a total sweetheart. The pool was great and all the staff were friendly as heck! We will return when in Valemount!

"Amatuer night - continue to Jasper or Kamloops."

arewetherenow, Prince Albert, Canada 30/09/2017

If you look at the body of my reviews on this site you will see that I try to find something positive to say about the things I review almost without exception, and try not to be a troll, but this hotel will have to be an exception. Reservation? Lost. Staff? untrained. and clearly couldn't care less.I was offered a lacklustre discount for a battered room with a Jacuzzi with broken tiles, and carpet that was lifting off the floor, and told that I should feel lucky I was receiving a room at all, and would have to sort out the reservation error for myself or I might risk paying for a room in a random other location that I didn't show up at. However, this doesn't make up for a lost holiday plan for a date night in a nice room. Don't trust the Best Western Reservation system at any location, and definitely keep going when passing the Best Western in Valemount. There are far better option in Jasper, or Kamloops. Consider the Holiday Inn Express chain for openers. Mistakes happen there as well, but I know from experience that HIE tries to do something about mistakes when they occur.

Christine L, Manager at Best Western Plus Valemount Inn & Suites, responded to this review
I apologize for the issues you encountered while staying with us. We do pride ourselves on exceptional customer service, and there is no excuse for your experience. The front desk staff has been addressed regarding your comments. I can assure you that our staffs goal is to provide all guests with an exceptional experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Beautiful hotel but pillows let you down"

User 27/09/2017

Very nice hotel - way nicer than others in area. However, point of staying in a hotel is to get a good night's sleep. This was impossible due to the enormous, uncomfortable pillows. Pillow are very important! I see the manager has replied to a previous traveller with the same concern. Regrettably I would suggest people move on to a different town if this matter is not rectified

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
I would like to apologize that you did not enjoy the pillows in the room. Our goal is to make sure that all of our guests have a comfortable nights sleep. There should have been 4 pillows on each bed, 2 thick as well as 2 thinner ones. I have spoken with the Executive Housekeeper regarding your stay for her to make sure that staff are double checking to make sure that the correct sized pillows are on every bed. I hope that you will consider staying with us again in the future.

"Loved our stay,"

Sandra B, High Prairie, Canada 25/09/2017

We stayed here for one night this summer, wish we had planned to stay longer. It has a cozy feel, just what you would expect from a mountain lodge. Everything about our stay was great. Had breakfast in their retaurant which was excellent. We will plan our next trek into BC to include a few nights at this hotel. (For a lot of hotels they don't stand out much, just a place to get a room to sleep. It was a welcome surprise to stay at one that was above and beyond your average hotel experience).

"last minute stay..."

Sue779, Qualicum Beach, Canada 20/09/2017

This hotel was surprisingly good! We checked in with out a booking late in the day and were given a great room. It was clean and well appointed. We had a good nights sleep with no noise from other suites or the main road. The dinner in the adjoining restaurant was delicious. Both the lasagna and cheese cake were homemade. We look forward to staying here again!

"Beautiful hotel in a gorgeous location."

102lucillem, Port Moody 14/09/2017

The Valemount Best Western in a very nice hotel. I always look forward to staying there whenever I travel in this area. There is a lovely wetland adjacent to the property which is great for walkers birdwatchers and photographers. I enjoy having dinner and a glass of wine in the lounge when I stay.

"Business and Play"

Jon F, Kamloops 12/09/2017

The Hotel is set up well for the business people and after work there is the bike park for mountain biking that is awesome. The staff had no problem with me keeping my bike in the room. The front end staff worked well with me to accommodate my arrival dates.

"Cosy and comfortable in Valemount"

georgen377, Kelowna, Canada 09/09/2017

Having travelled this highway many times over the past 25 years Valemount has been a difficult location to find a decent motel. Now Best Western is there that has changed. A good motel right off the highway, good staff, very comfortable room, nice restaurant and a decent lounge. We definite recommend this to travellers.

"One of the Best"

Q2373DHmarkb, Edmonton, Canada 08/09/2017

We look forward to staying at the Valemount Best Western Plus. Staff are friendly and efficient. Rooms are spotless and quite. Restaurant serves great food. A first class operation. We look forward to staying here on our annual trip.

"A gem-highly recommended!"

Tamara Z, Victoria, Canada 08/09/2017

Excellent hotel, great value, warm decor, professional & courteous staff. Restaurant staff was attentive and food was excellent! Great pool facilities and quality fitness centre. Would HIGHLY recommend this hotel!

"The Staff CARE"

Rawb, Victoria, BC 07/09/2017

My wife, my 2 Shih Tzu crosses and I were traveling through British Columbia during some of the worst wild fires this province has ever seen. The smoke (and rain) were so bad that we had to stop early on our trip and we ended up here, partially because it was listed as "pet friendly" on Trip Advisor. We stayed one night. The room we were put in was almost right next to the restaurant, and in some cases this may have been a noise problem for our reactive dog "Bella". (she barks when she think people are coming to visit...) This hotel has the foresight to add double doors that separate sections of the hotel hallways from larger common areas. +1 The bigger plus was that our "pet friendly" room had bedroom that could be closed off from the sitting area--and the front door of the room--which ensured our stay was very quiet. (people-traffic-noise-wise) The pipes in the wall of the room--a wall which divided the bathroom and the bedroom--seemed to vibrate when they were used by rooms above ours. This caused a high-pitched whine that was quite loud. We called the front desk and they promptly sent a service person down to check it out. We were informed of what the noise was and told that there was nothing they could really do about it. He was pleasant enough and soon after he left--after delivering his somewhat disappointing news--another hotel representative knocked on our door to give us some coupons worth $10.00 for both my wife and I to use at the restaurant. A very nice gesture. I need to note that every person I dealt with at this property--from the front desk clerk on down--was genuinely helpful and pleasant. Even when I sought someone out to tell them there was a leak in the ceiling outside the restaurant, news that would mean more work for the staff as well as them having to deal with a complaining guest ( I was not upset, just trying to help them out...), the woman I spoke to was cheerful and proactive. Lovely. We stayed only over night so my experience with this hotel was fairly limited. What I saw, mostly in the attitude and approach from the staff was exceptional. I would not hesitate to recommend The Best Western Plus in Valemount. PS--my wife is a troubled sleeper. She had a fantastic sleep here and said that the pillow was the most comfortable she'd ever used. She's still talking about it. **Christmas present, maybe?**

"excellent service at Best western"

User 01/09/2017

Best Western Plus Valemount Inn & Suites, Valemount has excellent staff. first night the bathtub water did not drain well. we called for service and it got fix right away. The staff was very accommodating. They lend us party bowls and utensils so we could hold a large party in their patio.

"Very Comfortable and Very Clean"

WorldTravelerJL18, Toronto, Canada 31/08/2017

Was welcomed by a very pleasant front desk manager and the check in was quite speedy. Had a room on the 2nd floor towards the back, looking out on green space and the mountains. Room was well appointed, clean and very comfortable...particularly the bed. Had a great night's sleep. The Hotel conveniently has a bar and a restaurant, though I did not try them but they looked nice. Would definitely recommend this hotel and would stay there again if I'm in the area.

"Great stopover"

jack1ab, alberta,canada 20/08/2017

Booked this through hotel website. Everything ready on check in. Upgraded room. Clean and well maintained hotel. Easy to find and access off highway is good. Restaurant service was slow for breakfast even though hardly anyone in there. To be fair the service for supper the night before was okay and it was busy. Children liked the pool.

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for your comments. I am pleased you enjoyed your stay with us, and have passed on your review to the departments you mentioned.

"Good to stay"

User 20/08/2017

Everything is good but the only problem is the internet speed so bad... it is not reliable at all... it drops the signal a lots. This needs to be fixed... everything is good....the location is very close to the city...

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
My apologies regarding the internet. In May, Telus upgraded our internet to fibre optic, and we currently have a strong upload and download speed, the best within the Village. This is the first negative review we have received, and I will check with Telus as to why that happened. Thank you for staying with us, and hope to see you in the future,

"One Bad Apple"

tmclarck, Port Alberni, Canada 20/08/2017

I called to make a reservation I was put on hold for 13 minutes by whom I can only assume was Mark. I stayed on hold and called in with a second cell phone who was answered by a pleasant efficient Women who handled the booking effectively. Upon check in Mark provided the most rude unpleasant service I have ever experienced in the hospitality industry. Please get Mark some much needed customer service training if he is to stay at your front desk as he is not suited for this position & he set the tone of rudeness for your Inn. Thank goodness the tone was changed at the restaurant where our server was pleasant and changed our opinion of the Inn. The restaurant is understaffed as we waited to be seated and we waited for a meal which was definitely worth the wait, both the rib eye and cutlet were cooked to perfection our compliments to the cook. What a great experience listening to the servers who you could hear delivering all their customers friendly, knowledge service you can tell the restaurant staff takes pride of ownership. The room was clean, the bed was comfortable, the coffee to go in the lobby is great, lots of parking when traveling with a truck and trailer. I would absolutely stay here again and not let one bad apple upset the apple cart!

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for your positive comments. I will definitely being speaking with the Guest Services Agent you have mentioned, and I do apologize for the service you received. We take pride on offering excellent customer service, and I appreciate you taking the time to respond both positively and negatively, We look forward to a future visit from you and your family

"Good for families"

Q1743ZFirenem, Vancouver, Canada 13/08/2017

Excellent that there are 3 beds for a family of 5. Great pool with water slide for kids. There are a couple of life jackets. Free beverages in lobby. Also other areas for people to chat or use internet.

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for staying with us and Thank you for your positive comments. We hope you stop and stay with us on your future travels,

"Great Hotel near Mt. Robson"

E4336LBgails, Abbotsford, Canada 12/08/2017

An oasis from the heat and smoke. Lovely room, patio with view of bird sanctuary, jacuzzi in room, new frig and microwave. Comfortable lobby area with Keurig coffee machine for lattes, cappuccinos and espressos. Friendly and efficient staff. Good grocery store in Valemont which we used because most of the restaurants were closed. Would recommend this hotel to anyone who is travelling in the Yellowhead area--Mt. Robson was fantastic!

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for taking the time to comment on your stay with us. I am pleased you enjoyed your stay and your time in our Village. We look forward to your visits in the future.

"Stands Out Among Local Competition"

Debbie Y, Matsusaka, Japan 08/08/2017

We had an excellent stay here this summer. We were greeted by pleasant staff who offered an upgraded room! Our children absolutely loved the swimming pool slide and spent hours on it. The regular rooms are large and well-appointed with a fridge, microwave, and coffee maker, and the beds are very comfortable. One complaint is regarding the pillows. They are massive and tall, and would suit a 300lb+ person, and not the average small person. My neck hurt from using them, and I would advise that Best Western offer a variety of pillows (throw in a flatter one on each bed). This hotel was quite expensive for the Valemount area (summer rates) but it stands out among the other hotel offerings in town. The attached restaurant is also good, and offers $7 options for children. We will be back!

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thanks for your review. I am looking at purchasing different pillows, and I do apologize - the samples should arrive next week, and I will definitely change out the current pillows.

"Valemont Bestwestern Hotel"

Lloyd A, Edmonton, Canada 07/08/2017

Excellent - we always stay with them when travelling through to our holidays in British Columbia. Good valve for the money and the staff have always been excellent. Food and service in the restaurant is always top notch even when it gets busy. They are well trained and helpful.

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. We appreciate your business and the positive response

"would not recommend"

602anissav, Guelph, Canada 07/08/2017

Was told we could have a cot at booking. Received cot and had difficulty fitting it in room. Told front desk so they moved us to a different room and we're told the cot would fit. This room was the exact same size as first room. When I told the front desk, the clerk said "I don't know what to say". Had to move furniture around and barely squeezed it in. The carpet around the bed was wet from condensation from the air conditioner and room was musty from this. The phones in the room didn't work properly. At booking we were told a free breakfast was included but this was not the case. We arrived at the on site restaurant only to be told they were understaffed and it would be quite the wait for dinner. The first flush of the toilet and realized it was plugged. We asked the front desk for an extra blanket for the cot and they said the porter was out and would bring one when back. We were ready for bed after a 500km drive and had to wait an hour for the blanket. Not sure why front desk couldn't have handed us a blanket. Also another ten dollars to rent the cot. we didn't receive a receipt for the 100$ deposit either. One night stay cost 280$. Very expensive for one of the worst hotels we've stayed in. Would take a lot before I ever recommend this hotel!!!

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
I apologize for the issues you encountered while staying with us. We do pride ourselves on exceptional customer service, and there is no excuse for your experience. I will look into all the comments you made and respond accordingly. If you would kindly contact me at my email, so I can respond to you directly, I would very much appreciate it .

"Great stop "

Karin F, Acton 02/08/2017

Great place to stay. Restaurant on site, complimentary coffee machine in lobby, nice lounge for drinks, fitness centre and pool available, outside area nice to sit and enjoy the views. Also have walking trail in behind hotel. Rooms are clean, water pressure is very good!

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for taking the time to offer us your comments. I am glad you enjoyed your stay

"Overall Great."

craig r, Sherwood Park, Canada 31/07/2017

The beds are comfy, the rooms were clean, and air conditioned. Kids loved the pool with the large water slide. There is a hiking trail outside restaurant as well. The food was excellent in the restaurant. Waiter we had was excellent. I would stay here again.

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for offering your positive comments. I will pass them on to all departments.

"A Very Rude Reception"

pksarker, Edmonton, Canada 16/07/2017

Avoid this property at any cost. I have stayed at this property with eleven members of my extended family. The reception counter staff were very rude. They are curt and uncooperative. They are not helpful and considerate at all. The worst of the bunch is a young woman named Riley. The rooms are clean, but the pillows are high enough to make your head feel uncomfortable. The restaurant at the hotel is a just okay in quality and the selection is limited. The swimming pool is nice. The bed linen were clean and of good quality. The hot beverage machine at the lobby runs out of hot chocolate frequently. If you must stay at Valemount, my suggestion is to consider another hotel.

"Vacation stay"

George H, St Albert 16/07/2017

Great place. Staff is great. Wildlife viewing platform and hiking trails are very cool.Everything is awesome here except the restaurant service is very slow. Food is good, just slow service. Will stay here again.

"Great hotel "

sarasgpab, Grande Prairie, Canada 05/07/2017

I absolutely love staying at this hotel. We always have a great stay when we go. They were very accommodating to our hockey team on relatively short notice. The only down fall is the restaurant. The service was lacking and the food was unfortunately mediocre.

"Great hotel"

B4417UOgarys, Prescott, Arizona 03/07/2017

The staff and the restaurant make this hotel a great stopping point. If you are traveling through the area, this is the place to stop. In door pool and spa, very clean. Full bar and restaurant with plenty options to choose from.

"Points earned points used"

Dave L, calgary, Canada 01/07/2017

Love the deal and this hotel was a very clean and with updated rooms. Stayed in many BW hotels and this rates up with the best. Location slightly away from town and highway close if you face it. Still a welcome place to stay

"Hot tub water yellow colour"

donhL1954BM, Lacombe, Canada 30/06/2017

Hot tub water is yellow in colour. Pool was geen in colour. Pool is ice cold. It does concern me on cleanliness details and sanitation of reet of facility. Other than that the experience was okay but will not stay again.

Christine L, Front Office Manager at Best Western Plus Valemount Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our pool and hot tub are monitored daily to be sure they are within the temperature of 96 degrees for pool and the 104 degrees for the hot tub. I have personally checked the color of the pool and hot tub, I can assure you there are no discolorations with the water in either the pool or hot tub. I will have the Maintenance department look through their daily logged temperatures to be sure all temperatures are correct and also check the water coloring. Thank you for bringing this to our attention. Warm Regards, Dori Steele Guest Services Manager

"Great Value"

liser961, Chemainus, Canada 30/06/2017

My boyfriend and I stayed at this hotel on our way from Alberta to Vancouver Island. Great please to stop and enjoy the area without having to pay through the roof if we stayed in Jasper. Really nice property, clean, friendly, good food. I work in hospitality and I found this property to the best value. I will be staying here more often when travelling through as it was perfect for our stopover.

"Comfy beds, clean, quiet, great staff"

CooperandMax, Leduc, Canada 29/06/2017

My husband and I really enjoyed staying here last week. The man at the front counter was very knowledgeable and friendly and made us feel welcomed as soon as we came in. The room was simple, it had 2 queen beds, a fridge, microwave and a coffee maker. Everywhere we went in the hotel it was clean. The main seating area in the great room was wonderful. It was full when we were there, but it looked like an enjoyable place to sit and gather with others. We really enjoyed the ducks unlimited protected marsh behind the hotel. If you like birds and nature in general, it's wonderful to walk the paths and watch the birds. This, for me, is reason enough to keep coming back here. I could spend hours out there. We dined at the restaurant in the evening, both of us had burgers. The service there was fantastic. I had an issue with my burger and the waitress made things right by offering a free dessert. The hotel offers express check-out, so if you want the charges left on your card they will just slide the receipt under the door in the morning. The only negative was the shower pressure, it had none. That was definitely not enjoyable, but it wasn't a deal breaker. All in all, we would stay here again.

"Valemount BC"

John C, Calgary, Canada 28/06/2017

Excellent hotel. Close to Jasper and a beautiful drive to Kamloops. Hot tub in room was comfortable an clean. In-hotel restaurant had a good menu, excellent food and great service. Elevator to 2nd floor is just okay. Two kilometer (3/4 mile) forest hike adjacent to hotel.

"Excellent Service Attitude"

frankjs2017, Edmonton, Canada 26/06/2017

The customer is important and the smiling faces of every staff member in every department tell's you so.....pleasant surprise when everyone appears to enjoy what they are doing. Food and beverage service is good and priced right. Have no hesitation in recommending this facility for a night or more. We had a three-night stay this trip. this is one of many stays we have made over the years

"great stay for rafting trip"

585rolft, Prince George, Canada 25/06/2017

was a great place to stay while we went rafting had an awesome time people working in the hotel were great, good location would defiantly stay there again prices were great and desk staff was awesome, restaurant experience defiantly needs to be improved on for the times times we ate there.

"Clean and comfortable"

Dragon168, Edmonton 24/06/2017

This hotel was clean and comfortable. The deluxe queen suite was spacious, and the location was easy to find. Staff were friendly and the complimentary coffee in the lobby was a nice treat. The scenery around this hotel was amazing.

"Great overnight stay"

TravellingThomsens, Edmonton, Canada 19/06/2017

Stopped on our way from Edmonton to Kamloops. Great location, right off highway. Nice room for two adults and one child. Good restaurant and pool with waterslide and hot tub. Beds were quite comfortable. Room offered small fridge, microwave, coffee maker - everything we needed for an overnight stay!

"BW Valemount"

Joanne B, Westbank 16/06/2017

Very well appointed and maintained rooms. Comfortable beds. Close to highway for easy access. Attached restaurant with a variety of menu items and outside patio. Definitely would recommend staying here.

"Gem at the gateway to adventure"

beckyroobc, Port Coquitlam, Canada 10/06/2017

Surrounded by picturesque scenery and plenty of adventure options, the natural and warm decor of this hotel invites you to stay. The decadent lounge area among other amenities such as a restaurant, indoor pool and hot tub make it a very comfortable and fun stay for the whole family!

"Good hotel on the hw5 near Jasper National Park"

Manfred P, Nieuw Vennep 09/06/2017

Nice hotel at highway 5 to or from Jasper National Park. Rooms are well furnished and clean. Nice and very friendly staff. Valemount is not spectacular, but thete hotel suits for a short stay on the way too further.

"enjoyed our stay"

joopybo, Alberta 06/06/2017

Love the pool. Hot tub could be a little hotter. Friendly staff from maintenance, room stewards up to front line. Breakfast is great and is typical of a Best Western. Reasonable variety. The lady that served us our meal in the restaurant, unfortunately can not remember her name, was one of the more pleasant and interesting ladies I've met doing that job. Took a real interest in her customers.

"Nice hotel"

JennyR538, Edmonton, Canada 02/06/2017

A lovely hotel nestled in the mountains. We love this area as it has a bit to offer for campers, boaters and hikers. We will make a point of staying here every time we pass through. Lovely scenery and a lovely little trail beside the hotel.

"convenient stopover"

christophercF6669OG, Vancouver, Canada 31/05/2017

Great place for a night when travelling to/from Vancouver. Located next to a bird sanctuary, a fun place to have a walk. Very clean and comfortable. Enjoyed having a light meal in the lounge with some drinks this time. Have stayed here on a previous trip, and will keep staying at this hotel!

"This hotel sets the bar high for other hotels in area"

User 29/05/2017

By FAR this is the best hotel in town to stay when you're visiting Valemount. I only wish the bar and/or restaurant opened earlier than 430 so multi day guests had a place to eat during the day. The facility was immaculately clean and the staff were very helpful. All food coming from the kitchen tasted great and it was a reasonable value and selection.

"Love staying here"

User 24/05/2017

We drive from Edmonton to Victoria 4 times a year and we always stay at BW Valemount. The staff is terrific, the rooms are perfect for us and the location is amazing. We have never had any problems and have actually experienced service above and beyond a couple times!!

"Professional and pleasant"

433glenna, Grassland, Canada 24/05/2017

Found the suit to very clean offering a separate living area from the bedroom. The bed was very comfortable and looked over the quiet boreal forest. Restaurant offered a full menu at competitive prices. The lounge closed too early at 21:00 hours. I would have liked to have enjoyed more than one beverage in front of the wood burning fire place.

"Best Stop on the Yellowhead"

R Bruce E, Courtenay, Canada 24/05/2017

Wonderful hotel and the restaurant is great. This hotel is on the route from Jasper to Vancouver. At first you wonder why this great hotel is in this location until you realize it has an extensive variety of activities. Hiking, skiing and river adventures. Personally we stay there on our drive for the meals.

"Service in the wilderness"

Loveada A, Kamloops, Canada 18/05/2017

I was very pleased and will stay agian. I was totally impressed to find a very upgrade motel in the "middle of no where". Great rooms private location. Food was top grade. I had my two small dogs along there was no feeling of inconvenient.

"Trip through the mountains."

Brian G, Winnipeg, Canada 18/05/2017

We have stayed at other Best Western Plus hotels and they all have offered complimentary breakfast. We were disappointed that you did not. Other then that we found the hotel to be very good, with a great location in the mountains.

"Great stay in Valemount, BC"

WendybyDesign , Cloverdale, Canada 17/05/2017

Near Hwy next to a Nature walk and an indoor pool with a water slide. Top notch...we've been staying here for 25 years to and from Edmonton and Vancouver. With babies, dogs, kids, friends..Never disappointed! Finally stayed on 2nd floor in a jacuzzi suite with little balcony!

"Nice place to break up your long drive home..."

Chris M, Penticton, Canada 16/05/2017

Very friendly staff, and super comfortable bed! I wish all beds in hotels were this comfortable, plus I got upgraded to a room with a jacuzzi! The restaurant on site is great with tasty food! The sites were great, with some nice places outside to sit and rest. There is also a bar inside the lobby where you can sit on comfy couches and watch the game! Highly recommend this place! Just don't drive past it on the highway!

"Very accommodating"

334glennw, Vernon, Canada 12/05/2017

The stay at this location was not planned,but because of a road closure we were forced to to stay in Valemount overnight .We were made to feel very comfortable by staff and a nice quiet suite let us enjoy an otherwise long trip. We would stop there again anytime!

"Great place to stay in Northern BC"

Q9744WSandrews, Abbotsford, Canada 11/05/2017

We travel from Abbotsford BC through to Edmonton Alberta on a fairly regular basis, If we are able to book in advance our preference is to stay in Valemount at the best western. The hotel is unique, beautiful wood beams, large fire place in the lounge and when its time to shut your eyes a comfortable Bed. Other things we appreciate is a friendly staff, and a pool that is always warm. We have stayed at other places when the Best western is booked, we always return to the Best western. Would I change any thing - yes it would be nice to have a coffee bar and light snacks for those of us that are not into a big breakfast and sometime do not have the time to linger in a restaurant. This hotel does not have a breakfast room - it does however have a good restaurant on site.

"So accommodating!"

User 05/05/2017

We were stuck not being able to move onto our destination due to an avalanche. Best Western took us in last minute and made us feel very welcome. They kindly took care of us and helped us with recommendations while staying in Valemount. The lovely attendant Melanie S. was so kind to us, I'd like to extend an extra thank you to her.

"Enjoyable visit"

John P, Edmonton, Canada 03/05/2017

The rooms we clean and very spacious. We had dinner in the lounge area, the food was excellent and cooked exactly to order. The service was outstanding, very quick and very professional. Overall, a very pleasant stay.

"Everything we wanted! "

User 30/04/2017

The room was spacious, clean, bright, and well stocked with amenities. The jacuzzi tub was wonderful, and the pool/hot tub are a great bonus- even though you have to walk through the lounge to get there. Front desk staff are very accommodating, and friendly! Would totally recommend it to anyone, as I will definitely stay again!

"Perfect place to stay"

Toads2011, Vancouver, Canada 24/04/2017

We spent 2 nights here in April - both were great. The hotel is lovely and very Westcoast, the room was also very nice and clean. The hotel restaurant is excellent as well as the lounge - both have excellent food as well as great service.

"Stayed 1 night for toast masters meeting"

lady1106, Prince George, Canada 23/04/2017

I have stayed at this location 3 times so far and liked it every time. The snow caped mountains are just beautiful in this area. The staff and the restaurant sever were very friendly. The dinner at this restaurant was yummy. Although the hotel is close to the highway, it was very quiet and we had a very peaceful sleep. The beds were very comfy and clean.

"Excellent spot for our AGM & Awards Gala!"

CrystalDurnin, Keremeos, Canada 17/04/2017

Over 100 people attended the recent BCSF AGM & Awards Gala at this hotel. The staff were all exceptionally helpful, friendly and accommodating. Our rooms were all clean, cozy and comfortable. The Eaglesview Room, where we held a Board Meeting, a Meet and Greet, a huge Annual General Meeting AND an Awards Gala & Dinner, was the perfect adaptable space for all of our events! The Management and Wait Staff were amazingly attentive and service was on point for the whole 5 days I was there. The lounge area was a personal favourite of mine, as the real wood-burning fireplace in the large rooms centre, was the perfect gathering spot in between functions. The catering was decent all around and the hotel restaurant served me one of the best Eggs Benedict I've ever had (perfectly poached eggs). I would recommend staying at this fine hotel to anyone staying in Valemount. Especially if you are there to snowmobile or snowbike the many riding areas, there is very secure, gated parking so that you can rest well, knowing your ride is safe and ready for an epic mountain adventure! A huge thanks to the BW Valemount Staff! You rock!

"A great place to stay"

Javabeast, Ponoka, Canada 16/04/2017

This is a terrific hotel in a beautiful setting. Great staff and comfy rooms. Our kids loved the pool and water slide. We really appreciated the level of customer service in the lounge... thanks Andrew! We will definitely stay here again.

"Poor representation"

245jayp, Edmonton, Canada 16/04/2017

Was almost double the price of same hotel in Kamloops.Check in forgot to inform us of any amenities that every other hotel in chain would have been quick to tell us.Noise of the hallways was very evident, and woke us several times during the night.Would seriously consider any other Hotel in town ,even though we are loyal BW customers

Christine L, Front Office Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. I am sorry to hear that you did not enjoy your stay with our Hotel. I will speak with the front desk employees regarding amenities and hours of operation. Could you please provide me with more information regarding what led to your sleep interruptions? I would like to investigate this issue further. My email address is I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Dori Steele Guest Services Manager

"Our favourite stop in Valemont"

carolannc728, Oliver, BC 13/04/2017

We love the hotel, lounge when we use it and the grounds. Hotel is always clean and easy to get into from highway 5. I don't know what more jibber jabber you want. It's 7:30 am and that's all I have to say

"lovely surprise"

whatsinaname50, canada 11/04/2017

We were pleasantly surprised with this particular Best Western. It had a lodge feel to it. One of the most impressive hotel centrums we ever seen. Lots of huge logs, large fireplace with wood burning. Our room was clean and comfortable. Dog friendly. We went on the suggested 6 Km hike around the marsh adjacent to the hotel - - wonderful!! Had dessert in the hotel restaurant - - homemade cheesecake. Would stay again.

"Terrible all around"

Kay H, Alberta, Canada 08/04/2017

Bad quality hotel room was dirty bed was uncomfortable bad smell, will never stay there again. Bad experience for a best western and we usually stay at best westerns it's one of our to stay at places whenever we travel. Disappointed is a good description !!!

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your review. I would like more details, as we do pride ourselves in offering a clean, comfortable hotel. I have no information regarding your stay, and would like to investigate to be able to respond. Please either call me at 250-566-0086 ext 501 or email

"Happy with our stay"

C8403VPcarolynf, Sherwood Park, Canada 07/04/2017

Very happy with our stay, somewhat pricey but that is supply and demand. Had accessible room next to lobby but was very quiet and worked out fine. Restaurant food and service very good. Have stayed before and Would stay there again.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for staying with us, and enjoying your room and the amenities. We look forward to your return in the future,

"Night over"

georgebK9776EO, Edmonton, Canada 04/04/2017

Driving from Edmonton to Vancouver. Had a late start to my trip and stayed at the Best Western in Valemount. Check in was easy. The staff explained about early check out and the location of all the amenities. Nice room with a comfortable bed. Nice washroom, large shower ( they gave us a handicap room ). Coffee in room to start off. Ok coffee. The Latte/ Cappicino machine made awesome coffee. Highly recommend using it. Quick checkout and on the road. Definitely recommend staying there.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for staying with us, and I am glad you enjoyed our hotel and all it has to offer. We look forward to you staying with us in the future.

"Amazing place"

User 03/04/2017

Very Nice and comfortable place to stay. the staff was professional and very nice. rooms were great and beds were very comfortable.. the restaurant breakfast menu is great. Cant wait to go back in the summer to hike around and enjoy the town.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for staying with us. We take pride in our mattresses and all the great comments we get on guests checking out! Looking forward to your return in the summer!

"Great hotel"

User 26/11/2016

Great hotel, room was a suite which was equipped with a kitchenette, was compact, clean and cozy. We didn't use the pool or hot tub however looked inviting with a great water slide. The hotel front desk staff was very friendly and accommodating. The lobby/bar is gorgeous and very cozy with a beautiful rock work fireplace and full service bar. Happy with our stay and if in the area again will def stay here!

"Just As Great the Second Time"

User 15/11/2016

Work had me back in Valemount with a small team for a day. We were put up in the Best Western to my relief, I had stayed before and remembered the facility to be quite nice. I wasn't disappointed. The big, open, lobby and lounge is still beautiful with a wall of windows letting in light and giving some views of the lovely scenery. A full bar was available although being on business and traveling with non-drinkers I didn't get a chance to check what was served, although it looks as though local craft beers were available. I stuck with the automated coffee machine which served up regular, decaf, espresso, mochas, and others. The coffee was welcome and tasted just fine. A small gift shop had candles and hygiene products and a couple vending machines provided candy and pop. Check in was easy and I was given my choice of room. I stayed on the ground floor this time with the rest of the party and received an executive suite. The suite was as I had remembered, two rooms, two TVS, a comfortable couch and coffee table that was big enough to lay out documents and get organized. The desk was also large enough to be useful. Many lamps and lighting options kept the room lit. The room was equipped with more coffee, a kettle, fridge, and sink. The bathroom was clean and bright, big mirrors and a new looking tub. No problems there. The bed was comfortable and sleep came easy after a walk around the well kept grounds. A nature preserve backs the hotel complete with walking trails and lookout towers while a very decent pool, hot tub, and slide keep you busy indoors. We made use of the pool amenities and my companions said it was one of the best hot tubs they had used. The attached restaurant provided us with dinner and had a great menu and seasonal decor. Everyone found something and the portions were more than enough. The hotel seems to have a personal touch with the decor and accents and everyone commented on the pleasant atmosphere. I would be happy to stay next time I'm in Valemount on business, but would love to stay for a personal trip also and check out the jacuzzi suite. I believe the hotel is dog friendly and has electric chargers for those cars which need it. Great stay, great hotel.

"Best Hotel Waterslide"

User 08/11/2016

We stayed here for 1 night. The room was average, but the hotel lobby and sitting area was very nice. Loved the massive windows. If you get a chance, try the hotel pool and waterslide. Just make sure no one stands in front of the opening or accidents could happen lol

"Not Best Western Standards"

SYLMARK, Cheshire, United Kingdom 19/10/2016

Stayed one night on our way from Kamloops to Jasper and wish we hadn't bothered. The room was okay but our evening meal in the restaurant was dreadful. We ordered drinks only to be told after 10 mins that my glass of wine was unavailable due to them running out of it. I then asked what they did have but the waitress took another 10 mins to come back to tell me. Our meal had still not been served but then our starter came with our main meal being served straight afterwards only to be told we didn't have to rush ! The food was not good and the service dreadful.

"Great mountain views"

JNL778, Lake Cowichan, British Columbia, Canada 17/10/2016

This hotel is located in a beautiful part of BC. We didn't pre book our stay, so received the walk-in rate for a senior Best Western customer. Our room was well appointed and clean with two queen beds, that were comfortable. This hotel would be great if it offered a continental breakfast. The check-in/out staff seemed to be very busy but pleasant.


Robert H, Chilliwack, Canada 17/10/2016

Nice place to stay, very quiet rooms. Price is a bit higher than other Best Western in area such as Hinton and Edson Alberta and lest choice of restaurant in the community. However, we will more likely stay there again for the quietness of the hotel and surrounding.

"Waterslide is disappointing"

Jamie E, Edmonton, Canada 16/10/2016

Waterslide was way too fast for my six and three year old (and they aren't scared of anything) (note: reception did warn us at check in). No other concerns. Beds were comfortable. Rooms and hotel were clean. Staff was pleasant and helpful. Restaurant food was delicious and filling. Waitress was very helpful/good at accommodating our over tired kids. We'd come back when the kids are a bit older.

"Great Stay!"

cwright80, Portland, Oregon 11/10/2016

This is a very new motel, very clean and modern. Free wi-fi. The neatest thing about this motel was the pool, it was warm with a fantastic slide! Kids will love this motel. Also, the rooms are large and there are 'Kids' rooms that allow parents to have their own room and TV with a separate area for kids to have their own beds (2) and TV. Small refrigerator and microwave, as well. Another neat feature is that it is right on a fantastic marsh nature trail with birds and other wildlife.


User 06/10/2016

Single mother and one dog. Expensive out of season. Dinning room opens late. Room facing parking lot. Shame on you for charging $220.00 for one night in October!!! Just wanting my child to enjoy the water slide while traveling through

"anniversary trip"

Kamsgram, Tunkhannock, Pennsylvania 06/10/2016

BW is on the outskirts of town. Lobby and reception welcoming. Rooms were clean and roomy. Nice feature having a door opening to a balcony overlooking the woods. Nice walking trail with a preserve adjacent to hotel that was pleasant for a walk after hours of riding. Enjoyed the stay here.

"Not up to the PLUS standard"

Ron L, West Kelowna, Canada 04/10/2016

In my opinion this property does not come up to the standard which we have come to expect from a BW "PLUS" property. The industry standard seems to be to include a complimentary breakfast, however none was offered here and I did not discern a proportional reduction in the room rate.

"Overnight stay"

Hazetl1956, Ipswich, United Kingdom 30/09/2016

We had been unable to book an extra night at any of the hotels in Jasper so decided to stay at this hotel as it would be en route for our journey to Kamloops the next day. So pleased we did as it was far superior to the hotel we had in Jasper. Arrived late as we stayed late in Jasper but friendly welcoming check in. Great hotel, rooms clean and spacious. Ate in the restaurant in the evening,good food served by a lovely waitress (sorry can't remember her name but she had dreadlocks tied up in a scarf). If you're travelling from Jasper to Kamloops would recommend this as an alternative to an extra night in Jasper as it shortens the journey.

"Okay but needs work"

R S, Portland, Oregon 29/09/2016

This property had some shortcomings that made the stay less enjoyable. The upholstered furniture was in need of a good cleaning, the hotel does not provide the typical Best Western breakfast, the ice machine was not working, and the housekeeping was lacking in doing a good job.

"Great Hotel clean and nice big rooms"

saltprairie, Slave Lake 28/09/2016

Stayed on our way through. Had a three bed room which was great nice and big. Very clean rooms. Kids loved the pool and water slide. Outside of hotel was clean and very well kept. Only one slight issue was the drain spout for eaves was right outside our window and was loud during the rain.

"wonderful stay"

723jackie, Sparks, Nevada 24/09/2016

We arrived earlier than expected and were still treated in a friendly manner and given a room right away. The room was very comfortable and the first thing we did was to make a coffee and sit on the balcony in the sunshine. The beds and pillows were very comfortable and we both slept very well. We love this place and stay here each time we travel through Valemont.

"A smaller town in the mountains"

John E, Winfield, Canada 22/09/2016

We stayed at the Best Western Plus Valemount Inn on our way back from Alberta. Valemount is a smaller town located in the mountains of central eastern B.C. The Inn offers an excellent place to stay with a good restaurant and an in house lounge. If you are looking for more of a beer bar you can check out the bar at the old hotel on the other side of town. In the winter is well prepared for the snowmobilers that come to the area, including special security for their haulers and equipment.

"Loved it, Clean, Friendly"

merms3, Vancouver, Canada 21/09/2016

This was a fabulous find. Our room was wonderful. Bed very comfortable and sheets felt new. Even the towels in bathroom were extra big and thick. Had a jacuzzi tub in our room as well. This is not in bathroom but out by bed. Small little deck that you can go sit on and view the scenery. I imagine it would be quite nice in winter as well. A fireplace as well. When I booked it I was not expecting all that. I was just booking a king room. Had fridge and coffee maker. Just off lobby there is a lounge area. Big fireplace in there and floor to ceiling windows looking out to nature. We ate there for dinner instead of going into restaurant as it was nicer atmosphere. We loved it there. The food was great and really nice sized portions. The girl working there was wonderful and made our time there very enjoyable. She looked after everyone on her own and did a fab job. We ate breakfast at the restaurant in the morning and the staff were so nice. The breakfast was great as well. If I'm ever driving through Valemount again I would def stay here.

"A great place to stay when traveling"

Sean J, Port Coquitlam, Canada 21/09/2016

This is about the halfway point between Edmonton and Vancouver. It was the first time I have stayed at this BW but it won't be the last. The restaurant had very good food. The service was a bit slow but well worth the wait. Super friendly people at the property. The mattress was one of the better ones to sleep on with big fluffy pillows. I only needed to use one for my head, sometimes I need to use 2 but not here. Beautiful area at the back to go outside and go for a walk. See you again Valemount BW.

"Great vacation"

Dennis G, Brandon, Canada 21/09/2016

They have a great restaurant ask for Krista as she attendant our needs great. They have a great diversity in there menu items,, and what we had you could not be any better. they have a great marsh walk which take about a hour.

"Expect BW, get BW with little deductions"

User 18/09/2016

We stayed 1 night on way to jasper NP, it is 1,5 hours drive. Staff was friendly, but place a bit dated ( bath, csrprtts, etc). Some amenities were not available, fitness, coffee machine,... Internet was too weak on room, that was disappointing.

"Breakfast not included as advertised"

dipamirza, Seattle, Washington 18/09/2016

We have reserved this room and during reservation we had options to use AAA membership for additional discount. To our surprise we realized in the morning that we do not have breakfast included in our package since we already used AAA discount. It is in a location where you don't have many options for breakfast in the neighborhood and so we had to left hotel without breakfast with kids traveling. We have never experienced this kind of treatment from any hotel where breakfast is taken away for using any membership card. We will never recommend this hotel to anyone.

"A night in Valemount"

AKAandBJA, Barbados 18/09/2016

Such a nice location next to that lovely bird walk. Nice quiet town with friendly people. Enjoyed hot pool and swim in pool. The rooms were clean and airy. Staff were helpful and friendly. We were disappointed at not being allowed to sit in the downstairs lounge after having dinner in the main restaurant. We just wanted a cup of coffee and to relax. It was only for people eating dinner there in that lounge.

"Nice place"

Jeannieee, Brno, Jihomoravsky Kraj, Czech Republic 17/09/2016

We enjoyed our stay. Our room was pretty big with separated living room and kitchen. Unfortunately it was too close to the reception so we heard people walking by and also our view from the bedroom was straight to the lobby so we had to close curtains immediately. Wide offer of TV channels.


User 17/09/2016

We have tried to stay at a Best Western where ever our travels take us,be it Texas ,Nevada or Canada.Many of the hotels have breakfast included in the rate,which is convenient.It appears that the Best Western Corporation has done a modernization on many of it's hotels.

"Overpriced but nice facilities"

Ken C, Canada 16/09/2016

Nice facilities - the pool and hot tub were set at temperature where you could actually enjoy them! Over priced but options with a pool in that area are limited. Restaurant on site but no 'free' breakfast. If you're travelling with a pet your room options are limited and you'll probably get placed in a room that is not quite up to standard -- pretty typical of 'pet friendly' hotels--they should change the term to 'pet tolerant' -- it seems responsible pet owners are penalized for travelling with a pet.

"Good Stopping Location"

Philip P, Penticton, Canada 11/09/2016

Chosen at random en route to Edmonton. Competitively priced. Check-in friendly and efficient. A modern facility well decorated with pool and fitness room. Rooms were clean and well appointed in a mountain rustic design .Very quiet atmosphere for a good sleep. We were assigned an Executive Suite which consisted of a sitting room and small separate bedroom with a double bed. It was satisfactory, but somewhat dark and we would have personally preferred a standard room. There is a beautiful and modern lounge off the foyer and a very nice restaurant where we ate both dinner and breakfast. Our food was satisfactory, but not necessarily special. On both occasions it arrived somewhat cold. The prices, on the other hand were excellent. Valemount is a beautiful location to stay and explore. We recommend the Best Western.


mkbutler1985, Nanaimo 10/09/2016

Stay was okay and it was nice they allow pets. Hotel was quiet and front desk staff were friendly. The room itself was quite dated, the sink was leaking, the fridge was dirty and still had red cups from someone else's stay inside of it, carpet at the door was ripped and repaired with duct tape. The restaurant served decent food but one of the staff there was actually quite rude to my husband! Overall not worth the price and wouldn't stay again.

"Loved it!"

User 09/09/2016

I stayed here one night on a long road trip - so just a stopover but I could tell Valemount is cute and beautiful place! I had time to go in the pool which was great after being in the car. Walked around a bit outside - they have a nice trail near the hotel and the mountains make every beautiful! Service was great, everything efficient and speedy. The room service was speedy and delicious and all the servers and staff were so friendly and helpful. Love that the restaurant supports the local brewery! All the amenities in the room you could need! And great wifi! Free parking too. Google maps seemed to struggle to tell me how to get there but I called and the staff was so helpful with directions.

"Great hotel"

erinbish0p, Edmonton, Canada 09/09/2016

Great place to stop en route to/from Vancouver. Comfortable beds, clean rooms, great restaurant and lounge areas in the main lobby. The grounds are beautiful, and the swimming pool was fun! We'll be back.

"Stayed over for Jasper Wedding"

Brian K, Abbotsford, British Columbia, Canada 08/09/2016

I have previously stayed at this hotel last year and had a good experience, this time was no different. The restaurant had excellent breakfasts, great beer at the lounge and great service. The beds were very comfortable and the Jacuzzi was also a nice touch. If I am ever out this way I will be back.

"Terrific stopping place"

Tanya C, Edmonton, Canada 08/09/2016

This hotel was exactly what we needed for a stopover on our trip to the coast. (We stayed there in both directions) The rooms were nice, clean and quiet. The staff were really friendly and helpful, good about our dog being with us - helping us with ideas of where to walk her etc. The restaurant provided what we needed for meals, again with friendly service.

"The Best, Best Western"

Ryan Mr P, Prince George, Canada 08/09/2016

Out of all the Best Western Hotels I have stayed in, this is by far my favorite. The décor is perfect for the mountain surroundings, excellent staff and service, nature trail, lodge style lounge. All the guests seemed very happy with the facility. Well done! All Best Westerns should be this nice!

"Great stopover!"

Janette F, Edmonton, Canada 07/09/2016

We stopped over at the BW plus because it was the half way point on our trip. First impression was very positive! The hotel has a cabin/lodge feel. The check in was fast and friendly. Our room had a beautiful mountain view. It was clean and comfortable. There was a fireplace, small balcony and much to my surprise a jacuzzi tub! They have a water slide that was a big hit with the kids in the hotel. The property has a restaurant and a lounge. We ate in the lounge. It was our good fortune to be there on a night where we received a complimentary glass of wine with each entree. Had a good night sleep. Woke up to the spectacular mountain view!

"Overnight stay"

d0nald43, Bures, United Kingdom 07/09/2016

We stayed here for 1 night as part of a motorcycle tour of BC and Alberta. The room was large and clean. The restaurant had a good selection of food and wine. Breakfast was fine. Overall, a good, basic hotel that met our needs.

"Great hotel in beautiful location"

DarkoTraveler, Edmonton, Canada 04/09/2016

We stayed here for one night on our way to Oregon coast and what a lovely stay. Hotel has large and very clean rooms. Check in/ Check out staff were friendly, helpful and on the ball. Our room had a jacuzzi, fireplace and balcony. Had Shaw satellite TV but watch TV when the area is so lovely?! Very quiet room even though there were lots of families with young children and a few with dogs. Being a dog friendly hotel ranks very highly with me. Overall We highly recommend this beautiful gem.

"Because there's nowhere else available to stay"

michelleluciad, Christchurch, New Zealand 01/09/2016

We stayed here during summer, because there was no available accommodation in Jasper where we wanted to stay. Upon arrival, I waited in a long queue, where repeatedly staff summoned forward what I assume they classed as more important looking guests- so rude- it wasn't until I spoke out and complained they stopped doing so, and staff seemed almost annoyed at having to serve me. Then I was told I had booked a members rate and would be charge almost an extra $50 per night- however not told politely, instead I felt like a child trying to steal who had been told off. (If you've taken a look at the website I'm sure you can understand how confusing it is to know what you're paying for! Worst hotel website I've ever encountered). Then the staff member commented, "oh I see you've asked for a crib. Great." - which I assumed meant I had a crib provided, however upon entering my room didn't fine one, and later found out none were available despite emailing about one before my booking, and then again after booking (thanks for that). To make things worse we were given a pet friendly room, which stun, absolutely stunk, I have never stayed anywhere that has smelt worse! Also our room was next to the bar, and lights shine through our window at all hours of the night as their curtains were not solid. It wasn't all bad... The night staff and restaurant staff were all so friendly, and went above and beyond. I was ready to go home until a conversation with one of the night members- nothing important, just friendly small talk which I was yet to encounter at this hotel. Thank you. Complimentary espresso machine in the foyer was a nice surprise on a cold morning... Aside from the smell, the room was well kept and maintained by house keeping. The pool & waterslide are amazing for families. Our room had 2 televisions so my husband and I could have some space from each other after 3 weeks on the road together which was welcome. Foyer and far presented like a ski-resort and inside is tidy and well looked after. There were many warnings about staying inside after dark, but I encountered a few locals leaving the restaurant after dark who made small talk and were very friendly. A nice small town.

"Very Pleasantly Surprised"

Larry W, Red Deer, Canada 01/09/2016

Initially I thought it was bit too far out of town. But the atmosphere was amazing. Tucked nicely into the tree's, with patio's and decks here and there to help you relax and enjoy. The restaurant attached was really good, in service, food quality and price. I loved the fact there was complimentary coffee in the lobby, so we didn't have to fiddle with the little makers in the room, but they were there if needed. There was also a fresh water dispenser in the lobby. Something else that was nice although we didn't take advantage of it, was the small lounge c/w with big comfy chairs just off the back side of the lobby. Next time we'll utilize it. We did have one issue, in that, we booked 2, double queen rooms, and one of them was a king suite. Since we were for men traveling, one of us had to sleep on the pull out couch. I mentioned my displeasure, calmly, just noting we expected 4 beds, and no matter what anyone says, a pull out is not a real bed, nor does it feel like one. The front desk just us a reasonable discount for this fact, and I appreciated it. Overall, very nice, and would definitely stay again.


Jim S, Agassiz, Canada 30/08/2016

I stayed a lot of hotels in my life but this one really stands out. The hotel is like a resort. The staff are outstanding. Very polite, helpful and willing to answer any questions. The restaurant was very good. The food was excellent and the service was exceptional. They have a pool, hot tub and water slide. We stayed in the Executive Suite which was huge. Very nice place to stay if your passing through or visiting Valemount BC.

"Great friendly service and quiet room"

533tanam, Victoria 29/08/2016

Carlos was exceptional when booking in, lounge staff quick and efficent. Hotel itself was very welcoming, the inside is very deceiving from the outside, it gave you the feeling of a winter cabin. We went for the hike around Cranberry Marsh, right behind the hotel and it was beautiful

"Reasonable accommodataions for the price"

Edwinhill01, Fairfield, Connecticut 29/08/2016

The hotel is clean and probably the largest hotels in the area. I have stayed here twice and each time I am glad I chose this hotel. The restaurant is good and has a good selection of food. Its located just outside of the downtown area and has plenty of parking.

"Relaxing lodge-style accomodations"

dhallier, Courtenay, Canada 26/08/2016

The exterior doesn't look like much, but the lobby and guest rooms are really nicely appointed with lots of wood accents that make you feel like you are staying in a ski lodge. Check-in was quick and friendly. The rooms were clean and finished with comfortable beds and a good choices of pillows. The only odd thing is the walk past all the maid carts, spare cots and cribs left in the hallway as you go to the pool- shouldn't these be in a storage room somewhere else? The pool is good sized in a room with lots of windows. We had dinner in the lobby/lounge area, which I would really recommend. The waitress Jennifer was really helpful and made the dinner a pleasure, and the atmosphere is much nicer than eating the (same) food in the bland restaurant. Pasta was really good, and the pork schnitzel was okay - would have been better if it weren't overcooked and dried out. This is a great place to stay after a long drive.

"All good, almost"

alstaxi, Vancouver 25/08/2016

As usual Best Western has the nicest room in Valemount, just have to shop for the nicest rate, delayed the trip by a day and got a much reduced rate. Internet still very slow, fitness centre was closed, and ran into my personal pet peeve at check in. To the otherwise friendly efficient helpful person checking me in, please do not encourage rude people that think they are somehow more important than the person that got to the head of the check in line first. If you stop checking me in and deal with them they will continue to think they are special, they are rude.

"Great Hotel-So So Service"

AngSK, Saskatoon, Canada 24/08/2016

We love Best Westerns and will always choose to stay with them when we can. I booked with a travel site and got a great deal of $175 a night. I thought we had to cancel due to unforeseen circumstances so I emailed the hotel and told them. Less than 24 hours later later our plans changed so I called to reinstate our booking and was told it had never been cancelled in the first place. When we checked in they told me the total was $250. I questioned the rate and she said it HAD been cancelled and reinstated and that was why. When I told her about the phone call and disputed the charge she took it down to $220. That was great but why couldn't you have just given that to me in the first place. Also her attitude and demeanour were very unapologetic and lackadaisical. Not great on the customer service side. We also asked her where the nearest liquor store was and she had no idea (it was five minutes away). That evening we decided to have supper at the hotel's restaurant, The Summit Grill. We stood waiting to be seated with four waitresses nearby for twenty minutes. They were chatting and doing some general housekeeping and didn't even acknowledge us. When we were finally seated we waited another fifteen minutes with no one coming to greet us. We ended up leaving and going to their Cranberry Lounge. The service at the lounge was great. Even though there was a solitary waitress working alone she was fast and friendly. I had a great caesar and a complimentary glass of wine (not very good). We both ordered the steak sandwich with caesar salad, fries and gravy. For $16 it was an amazing meal and we both really enjoyed it. We didn't get a chance to use the pool but our jacuzzi room was very nice with a balcony and great view. We also checked out a trail starting at the back and were extremely pleased and surprised when it led to a beautiful walk around Cranberry Marsh with stunning views. We had breakfast at Summit Grill again the next day and received the same slow greeting and service. The breakfast was expensive and the Eggs Benedict wasn't very good.

"Best breakfast"

1076, Edmonton, Canada 22/08/2016

Fresh ingredients , great service and comfortable seating . Best breakfast sandwich I have ever had. The diced breakfast potatoes were home cut and delicious . The server was polite and was very efficient . It was a great start for a day of driving through B C .

"Rather loud at night"

Vlad_Inh, Frankfurt, Germany 20/08/2016

The staff are very friendly and helpful. I found this hotel to be rather loud at night - rooms facing towards the town - which is 1-2 km away - may be quieter. My room only had one double-bed but there was only one of me. WLAN is free and unencrypted with a password, they claim to monitor usage in order to discourage streaming. We ate in the bar area and there was nothing wrong with that. Laundry facilities are available - they work well.

"Huge success"

KevinJ3, New Market, Maryland 19/08/2016

Not sure why, but we picked this as a place we wanted to stay on our first vacation to the Canadian Rockies. It was a GREAT choice. The room fit our needs and then some. It almost felt like we were staying in someones home instead of a hotel. The onsite restaraunt served us several great meals. The pool and hot tub were wonderful.

"the small beds"

Norm R, edmonton, Canada 15/08/2016

old hotel no renovations that are more than needed. dingy, I was told a queen bed they stretched the truth on that one it was a double and they would not adjust price saying it was a 'hotel queen'.overall we were not impressed especially for the big dollars they were chargong.

"Best Western Valemount, BC is the best!"

Donna W, Edmonton 10/08/2016

Spent two nights there on our way to and from Penticton, BC. Very clean rooms. Good food and service in the onsite restaurant. Staff are friendly and efficient. Would recommend this hotel to anyone. There is a discount for seniors and if you are a member of CAA.

"3 night stay"

CaCarolin, Chatham, United Kingdom 06/08/2016

Stayed for 3 nights. Room was ok. Clean. Ate in restaurant for evening meal twice - pot roast was fab! Service was a bit hit and miss though. Also had 2 breakfasts which were good. I really think breakfast should be included in room rate for price paid. A nice touch was complimentary coffee in lounge. Bar area was nice to sit in for a drink. Swimming pool was good and slide was very fast! Did not like lack of changing facilities though - just one room and front desk refused my request for robes stating they did not have enough for everyone and they were just for people in suites.

"Very fast water slide"

Inkomo, Hannover, Germany 05/08/2016

If you have been on the road with your kids for several hours and need some rest, this hotel is an appropriate place for just that. There is a small pool with a very fast water slide which our kids really enjoyed. Hubby and I liked the walking trails (make sure to take your mossy repellent along). The room was okay, nothing special.

"Great location"

Bruce M, Edmonton, Canada 03/08/2016

This hotel is located next to a protected area with walking trails which is great for getting outdoors after a long trip. There is a comfortable lounge overlooking the forest and mountains. Staff is very friendly and competent. It was clean and well supplied. The Summit Restaurant serves great local craft beers and has a varied menu. including several vegetarian options. The quality of the food was inconsistent, ranging from yum to meh. The pool seemed popular.


gmdalberta, Edmonton, Canada 30/07/2016

I have stayed at this hotel a number of times. It is right off Highway 5 south of the main part of town. Parking was ample, and there is an attached restaurant with a good menu selection. The rooms are large, well appointed and have sufficient power outlets for device recharge. There is a microwave and fridge in the room. The hotel was very clean, as was the room. Bed was excellent The one problem was Internet, which was terrible. Even though we had a room right by the router, the signal was very poor and the actual service virtually non-existent. The location of the town may well have something to do with this, and if you are not staying here as a business traveller, it is unlikely to cause you grief. I would not hesitate to stay here again.

"Fabulous One Night Stop Stay"

kpatters, Edmonton, Canada 27/07/2016

We drove from Vancouver to Valemount and spent one night here. The jacuzzi suite was comfortable and on the quieter side of the hotel. We enjoyed dinner in their rustic themed lounge. Service was very good as was the pizza. We had breakfast in the Summit restaurant. The towels were not bad. Our room had a small balcony with a nice view.

"Great stop during a road trip!"

Aussie-turnedcanuck, Alberta, Canada 27/07/2016

We stayed here as a stopping point on our way to Vancouver. Great short visit. We are a family of 4, the waterslide was a huge hit for the kids, very fast slide! Plus the nature trail beside the Inn was a nice walk, water fowl and a viewing point. Room was clean, breakfast/dinner were nice, great service. Overall an enjoyable stop.

"Great Hotel - Great for Traveling Families"

William H, Kitimat, Canada 27/07/2016

Not our first stay at this property and we love it. They have a room with 2 Queen and 1 Double bed which is perfect for our family of six (2 Adults and 4 kids!). Restaurant on site is excellent and great value. And when its a clear morning you can't beat the Valemount Mountain scenery. This hotel gets alot of use in the winter and some of the carpet was getting stretched, but overall room was clean and comfortable. Beds are great. We arrived quite late and were looking forward to the pool with the kids but we'll have to save it for next time.

"Great view from this hotel."

melacruiser, saskatoon 25/07/2016

We received the last room on our stop-over so took the remaining large 2 bedroom suite for just the 2 of us. The rugs were very clean and there was a fridge, microwave, coffeemaker, and free Wi-Fi. The fresh remote controls were a nice touch. The bed was great but the huge pillows were terrible for my liking. Be careful with the "free wine" coupon as it is only accepted in the lounge menu and not the regular restaurant where we sat down. The staff was friendly.


Wendy G, Ottawa, Canada 23/07/2016

We booked this as a stopover on our way to Edmonton. With limited choices in the area, rooms sell out quickly and the fewer available when booking the more you are charged!!!&) (We stayed at another BW later on during ourg trip and paid a third of the price per night. The staff here were friendly and helpful at our late night check-in. Our beds were comfortable, but the pillows were not (way too puffy) and the floors were dirty with pieces of food/candy. No breakfast was included which was another strike for the outrageous price.

"Nice Stay!"

User 23/07/2016

Hubby and I have stayed here several times. Always a pleasant stay. There is a 6k trail behind the hotel that is a must if you have the time. The staff are helpful. The rooms are clean. We get the jacuzzi room with the balcony....facing the back where the trail is.

"Poor Value"

Romar556, Mankato, MN 22/07/2016

Very expensive for what you get. Rooms were small and the bathrooms were even smaller. Internet was very slow and you need instruction to turn the TV on. Person who assisted said it happens frequently. No breakfast but there was a restaurant attached if you had time to waste waiting for food. The one good thing I can say is the staff was extremely friendly.

"The best Valemount has to offer"

Vanessa_Jayy, Edmonton 22/07/2016

I wasn't expecting a whole lot when I stayed in Valemount. This was purely a stop over on my way to Pemberton Music Festival, so we literally just needed somewhere to sleep to break up the long drive. Best Western Plus Valemount Inn & Suites is just what you need and just what you would expect from a small, highway town. I actually really enjoyed the decor as soon as you walked in. It feels like you're in a classic log cabin in the middle of the woods. The rooms are simple, but again, it's all you need. I was not a fan at all of the fact that they don't have blackout curtains. There was a spotlight shining right in my room all night from the parking lot which made it hard to sleep. I do need to give their customer service a shoutout because I actually messed up my reservation and they squeezed us into one of their rooms even though they had been telling people who were walking in that they were booked up. That was amazing. Thanks for not making us sleep in our car Best Western Plus !

"Expensive - No Breakfast"

Jeff6455, Ottawa, Canada 21/07/2016

One night stop over between Jasper and Kamloops, here is our experience... Good: Family suite has 2queen and 1 double configuration which better than pull out couch Challenges: Feels old, desk chair was broken, wifi in room was extremely slow and flakey (better in lobby), NO breakfast - we arrived at 10:15 and lobby bar was closed, only place to get food was an A&W Overall this is way too expensive at over $200 for the room and no breakfast...not recommended unless you must

"Great highway hotel"

MsChan2468, Surabaya 19/07/2016

Great highway hotel. Friendly and helpful staff,rooms are clean modern and comfortable. Lounge and restaurant very good reasonable prices and wide selection on menu. Complimentary coffee drinks 24 hrs. Good WiFi. Nice pool and waterslide. Would have expected continental breakfast to be included for the room price. ?

"Stop Over"

Robert S, Tsawwassen, BC, Canada 18/07/2016

Found That prices have increased considerably in the last 2 years. No breakfast included for $200 room! Very nice lounge and eating area. Food was very good and area was bright and cheerful. Room was clean and easily accessible. Nice large café area even though we did not use it. Location is good except you must drive to the center of town. (Valemount, BC)

"ok but....."

User 16/07/2016

The rooms seemed out dated as far as the decor, the fitness room was under renovations, you would think that could be done in off season. I was disappointed that there was no complimentary breakfast as most do and not many other restaurants to go to so it is pretty costly.

"Terribly expensive"

lindsey404, Prince George, Canada 15/07/2016

Way too expensive! Price gowging at its best! Poor tourists that don't know any better. These prices are comparable to a high scale hotel in downtown Toronto not a small little community of approximately 2000 people with not many in town services. I chose not to stay at this hotel and will not stay ever due to these costs.

"BC - Bring Cash"

Greg M, Calgary, Canada 12/07/2016

This is a hotel that charges resort prices but is no where near a resort. Thank heavens I was really tired from a day of driving so that when I got into my room I pretty much went to sleep immediately. I did notice the banging (almost constant) in or on the wall but fell asleep. But at 6:30 in the morning I was awaken by it. But after having a shower and standing at the bathroom sink shaving, I realized the banging was from the plumbing inside the walls. Every time a tap was turned on/off the banging occurred. And obviously it wasn't just my taps that effected that result. I reported it to the front desk when I checked out and got an "oh sorry" but that was it. I inquired if that problem had never been reported previously and guess what the answer was. NO! I was not offered any kind of discount or free breakfast. Nothing. The carpet in the room has waves in it. They sure like to charge the crap out of you for being the newest hotel in the area but yet it is 10+ years old. Might want to put some of those profits back into the place.

"Amazing dinner."

mistercedric, Fort St. John 11/07/2016

We were travelling to Vancouver and decided to stop for dinner. We have stayed at the Best Western in Valemount BC and had breakfast and dinner many times. On this occasion something was extraordinarily different. The meal was top rate 5 stars. I had the chicken cordon, our sons had fish and chips and my wife had the soup of the day and wraps. All of the food is homemade, Great taste and presentation. It was extremely a great dinning experience in a small community such as Valemount. Very obvious that this is a chef and knows what they are doing. Service exceptional with seating us 20 mins before opening. I want to say that I have never given a 50% tip before. Well worth the stop and dinner. By the way we have a 5th wheel trailer and lots of turn around and parking.

"Jasper Gondola"

John G, Abbotsford, Canada 11/07/2016

Great stay, had all the amenities we wanted, fast checkin and checkout, great food in the restaurant and the view from the room was fantastic. Enjoyed the jacuzzi after a long drive. Quiet area no noise. WOW

"Canadian road trip"

AlfieNorthYorkshire, North Yorkshire 09/07/2016

I stayed at the hotel for one night with my wife daughter and partner during our road trip around BC and Alberta. We found the hotel was outstanding in all aspects for the price we paid. We had a bar meal in the evening which was of a good standard and reasonably priced with a complimentary glass of wine of your choice.

"No value as a status holder."

May T, houston, United States 08/07/2016

Do not feel any value as a diamond status holder of this hotel. Customer service is not up to par compared to other hotel chains that I've stayed in the past. Restroom is extremely small and no breakfast serve.

"nice stay"

Irene O, Surrey, Canada 08/07/2016

Hotel clean, comfortable room. Friendly staff and dog friendly makes it a huge plus in our books. Was a good stop after a longer drive from the coast and made the next day's drive to Jasper really easy.

"Great place to stay"

User 06/07/2016

Stayed in a suite. Very clean and property is well maintained. The pool is great if you have kids. A bird sanctuary with a 5-6 km walking trail loop right behind the hotel. Great walk with raised viewing towers. Great walk but bring bug spray for the mosquitos. Would definitely stay here again.

"Noisy A/C and dusty lamps"

Typh00n, British Columbia 02/07/2016

The A/C in our room was so noisy it made it hard to sleep. It was also difficult to regulate the temp; we seemed to always be either too hot or too cold the whole night through. In addition, the maintenance in our room was not the best, as both the alarm clock and the bedside lamp were not working properly. When we checked in the clock was not plugged in, and when I plugged it in it was impossible to reset the alarm from the current setting of 3:45 am. So I unplugged it again and set the alarm on my phone instead. As for the lamp, it turned on OK but when I went to turn it off again, the switch was jammed in the "on" position, so all I could do was unplug it. In addition to this, both bedside lamps were so dusty that I could literally write my name in the dust. Although the rest of the room seemed fairly clean, it was a bit off putting to have such a dusty appliance so close to my head when I was sleeping, and my hubby felt the same way. The main area of the hotel (the lounge bar) was lovely to look at, and very clean, and the lady running the bar was both pleasant and helpful. Breakfast is not included in the price at this hotel, but the food served at breakfast in the restaurant is excellent, although expensive.

"Best Hotel in Valemount"

ChiChi7, Kelowna, Canada 29/06/2016

After a long day on the road, it was great to have a good night at this hotel. Pleasant staff and good comfortable clean rooms. An above average restaurant is a huge bonus. Would recommend this place to anyone who plans on staying in Valemount BC.

"45 Wedding Aniversary"

Geof S, Spruce Grove, Canada 24/06/2016

May 29th. - May 31st. 2016 - From the time we walked in to the time we checked out 4 days later we sat in our vehicle and wondered if we should extend our stay. We would have loved to have done that, but our G-K's would not have been happy with us going for so long. To all the Staff from the bottom of our hearts THANK YOU! You know who you are, as we had some very nice compliments from you all, so here is back at you. No wonder your work place is humming, as not once did any of you pass without a smile and a greeting. When we checked in we knew right away that we had chosen well, as the Front Staff were so nice and helpful.......This is an extension to all of you from the Front to the Back of the Hotel. We will be seeing you gain in the near future, so Thank You all once again as you are Great!

"Great Hotel"

Nippyduck, Edmonton, Canada 19/06/2016

We always stay at this hotel as a stopover whenever we make a trip from Alberta to the west coast or Okanagan areas of British Columbia. It is very clean with comfortable beds and has every amenity you could want. We enjoyed the free secure parking, free wifi and the Summit Restaurant. An elevator has now been installed. In the past this was the only thing that was missing.

"Good hotel with friendly staff"

Bud86, Wiltshire, United Kingdom 19/06/2016

We stayed here for one night on our road trip. We were met by friendly staff on the reception. Its great that there is a lot of space to sit in the bar area and have a meal without having to go to the restaurant. The bar lady ( I think her name was Kyla ?) was brilliant. She is a credit to the hotel. Very attentive and friendly. The food was very good and we also enjoyed the pool, which was an added bonus.

"Nice property in good location"

fortq, Canada 18/06/2016

Well Run quality hotel . Best in Valemount for sure. Nice western finish . Rooms although plain are well maintained. Restaurant provides an excellent breakfast . All in all a really good choice if in the area.

"Back Again this year !!!"

Lynn M, Prince Albert 15/06/2016

So worth staying at again this year... great price, awesome beds, friendly staff and a Restaurant as well... and Valemount is nestled in the Mountains ... so picturesque ... so beautiful.. They also have trails (which we did not go on yet) but everything you need ... :)


JR R, Alberta 10/06/2016

This place was awesome...well we certainly thought it was. We asked for a ground floor room close to the pool cause our 3 yr old loves swimming, and it was great the pool was warm and slide was fun. Nice rooms would definitely stay here again Only thing to complain about is that the front desk staff kind of talked down to us making sure I new how much the rooms were before they would even tell me if rooms were available after driving 10 hours I am sure we were a little worse for the wear and just wanted to get to our room and shower.....but other than that it was an excellent stay

"Bestwesten Valmounte BC"

User 10/06/2016

The hotel is a gem, situated between the mountains. We were travelling from Kitimat to Vancouver and booked this hotel by chance as it was half-way.. A must stay for anyone should you be in the area. There is no breakfast provided but the room cost more than adequately makes up for this.

"Great hotel in Canada "

Brick T, London, United Kingdom 06/06/2016

Stayed here for 2 nights while on our way to Price Georges. Hotel staff are very friendly, lovely rooms, small pool with jacuzzi & waterslide. The views are breathtaking, however there is little to do in the evenings and the hotel bar & restaurant shut at 21.00hrs. We were told it's very popular in the winter months with snowboarding and skiing.


Stewart F, Edmonton 06/06/2016

Nice Comfortable, and relaxed atmosphere. Great food, loved the caesars in the lounge. Really liked that there was bike parking in a space not really used, and close to the door and I felt my bike was secure and in a well lit area.

"No Complimentary Breakfast"

282janiceh, Edmonton, Canada 01/06/2016

Got a very nice queen suite, but unfortunately was next to the kitchen/dining room and was very noisy from opening at 6 am to closing... no sleep after that. This hotel does NOT offer the complimentary breakfast that every other Best Western that I have stayed at does and I have stayed at MANY!!

"Would Definitely Stay Again"

kris621, Edmonton, Canada 26/05/2016

My 3 year old son and I stayed at this hotel last summer for a night when driving from Edmonton to Vancouver and I have nothing but good things to say about it. We received one of the last rooms available and when I explained that the price was a little over my budget for the room (the hotel we had previously booked to stay that night didn't work out so I was scrambling), she adjusted the price for me no questions asked. The room was spacious, clean and the bed was incredibly comfortable. We got room service for dinner since it was late and little man was winding down for the night and the food was delicious and came to our room hot. Service the next morning at the restaurant was quick and efficient and again, excellent food. The pool wasn't busy even though it was summer time and the hotel was fully booked and my son enjoyed the slide. I have absolutely nothing bad to say about this hotel and it'll be my new go-to place when travelling back to BC.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your comments. We look forward to your next visit!

"A real gem"

Julia T, Coquitlam, Canada 26/05/2016

Pool, restaurant, walking trails, lounge and a cute gift shop - I wish we could have stayed longer! We had a room with 3 beds for a family of 5 (3 teenagers), and still had plenty of room. The food was excellent and we loved the atmosphere in the lounge.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for staying with us, and Thank you for your review! Maybe next time your trip will allow you to stay an extra evening with us.

"These folks did their homework..."

User 24/05/2016

Visited May 22. Let me start with the parking lot. I don't recall the last place I visited so well designed for every type of vehicle both in and out. The staff were very pleasant, efficient and accommodating. Inspite of a bus tour that just arrived, the check in was smooth and quick. Room was clean and comfortable. Easy to navigate around the place too. A lounge/pub just off the main lobby had both regular fare and bigger meals too. Good selection. There were two beers on tap brewed locally and both very good. Food and beers were reasonably priced. Just outside there was an area for a picnic I watched which was used (enjoyed) by a family. Only thing that was amiss of the entire visit was the shower took a couple minutes to get up in temp for a Luke warm shower. Otherwise I would recommend this location in a heartbeat.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for staying with us, and for your comments. I do apologize about the hot water issue. Two of our hot water tanks were having maintenance issues, which were repaired later in the morning. We hope to have you as our guest in the near future.

"Great Value"

Shelley L, Surrey, Canada 21/05/2016

We were given one of their suites at the price of a standard room. We were pleasantly surprised to see that we had a separate living room area which included a Keurig coffee maker with 4 complimentary coffees, microwave, mini fridge, toaster, kettle, dishes and sink with all the necessary linens.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
I am glad you enjoyed your time with us. Hoping to have you in the near future as our guest.

"Nice place"

averagejoe538, Parksville, Canada 18/05/2016

Stayed here last night while travelling. A fairly new hotel and one of the nicest I've seen in this chain. Rustic interior in keeping with its surroundings. Lounge and restaurant more than adequate. The place is clean and the rooms nice and spacious. Friendly staff. Pool with slide and hot tub for those with some energy left at the end of the day. Certainly no complaints from me.

"April Wedding"

User 13/05/2016

We had our wedding here on April 23rd 2016. The hotel staff were so very kind and helpful! The rooms were great and the reception hall was perfect! The food for the reception was amazing!! I would recommend this hotel to anyone! They even offered to take our dogs out for walks while we were busy with the wedding. AMAZING! Thank you so much!

"Great position"

Ronniemooney, Uclulet 12/05/2016

Really nice hotel with lovely walks close by. The vaulted ceiling lounge with log fire is just gorgeous and is a comfortable place to have drinks and eat something. I felt the rooms were rather dated and not very clean. My Brother found a dirty sock under a chair in his room and in my bathroom the toilet had not been cleaned properly. Not to go into detail but there was evidence of previous guests around the toilet seat. The pool was very good and the water slide was amazing. I would go again but would check my room before accepting it.

"Nice, April 2016"

Dave G, Grande Prairie, Canada 26/04/2016

Our first stay in Valemount, we were both very impressed with the style and décor. Beyond that we enjoyed the pool and hot tub, found staff to be super friendly and the room to be very clean and comfortable.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your comments! We hope to have you as our guest in the future.

"Hidden Gem Halfway to Vancouver"

scuba86girl, Edmonton, Australia 25/04/2016

If you can't handle a non-stop marathon to the coast from Alberta, this is a wonderful place to find comfortable rooms and beds, beautiful gardens, trails and places to dine outdoors, friendly staff and great food, all at reasonable places. Go for the jacuzzi rooms, especially if it's winter; and ask for a room facing the outdoor park and trails for more privacy. Dogs are welcome though you won't be entitled to a king size bed in their ground floor rooms. The lounge and huge stone fireplace is a great place to relax while admiring mountain views. The restaurant menu is good though the wine list definitely needs upgrading. Try their pasta Primavera and Brie-Cranberry appetizer. You just might want to stay longer in this well run, friendly place.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thanks for your comments, we have shared with our staff. Our F&B Manager is in the process of updating our wine list, which should be done the next time you stop at our hotel. We appreciate you taking the time to write your review!

"Beauty in the mountains"

Linda S, Vancouver, Canada 21/04/2016

Beautiful grounds and scenery! The rooms were huge and very clean with balconies overlooking the back . Staff was very friendly and the restaurant was reasonably priced and the food (dinner) was awesome!

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your comments, and very happy you had an enjoyable dinner. We look forward to your return in the future,

"Perfect Stay, Very Pleasant Staff. Motorcycle Friendly"

Doug I, British Columbia, Canada 18/04/2016

One night stay while passing through Valemount on my motorcycle. Cheapest room was actually a suite which was more than ample. Lots of amenities in the room. The room, lobby, restaurant, lounge etc. was clean, clean, clean. M/C parking right at the front entrance and supply of rags provided to clean off the bugs! Lounge is very roomy and waitress was very pleasant and accommodating. Restaurant was not busy but the meal and service by the wait staff was very good (same with breakfast in the morning). Really enjoyed conversations with Ron the shuttle driver (not to mention all the other hats he seems to wear there). Check-in and out was good. All staff seemed to be genuinely interested in ensuring customer comfort.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for staying with us, and your positive comments. I can say you were our first motorcyclist of the year, and you had mentioned it was an earlier year to ride than in past years. We look forward to having you again in the coming months!

"Best Kept Secret Between Jasper and Kamloops"

Brenda B, Edmonton, Canada 08/04/2016

Located just outside of Valemount, BC is this log cabin style hotel. It has a variety of rooms and a friendly staff. The lounge in the lobby has huge windows that overlook the forest in front of a bird sanctuary with walking trails. A huge central fireplace that is kept stoked all night long adds a friendly air, that can be doubly enjoyed while sipping a beer from the local brewery (3Ranges, I think). One of the very best features is the restaurant. Well worth a stop even if you are not spending the night. I don't know who the chef is, but the nightly feature is always scrumptious and presented beautifully. Selections from the menu don't disappoint either.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your comments, Chef Julian will be sure to share them with his staff. I hope we have you as our guest in the future, and again Thanks for taking the time to review us.

"Perfect stop between Alberta and the BC coast"

Mike7772015, Cold Lake, Canada 28/03/2016

We have stayed here several times and always a good experience. Nice pool, great restaurant, nice rooms. Log style construction and location next to wetland nature walk make it a cozy and refreshing stop.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for taking the time to comment, we appreciate hearing about your stay with us! Hope to have you as our guest in the near future.


pgramma, Fort St. John, Canada 24/03/2016

travelling on business, did not expect anything this exceptional in such a small place. The service was awesome, the view, décor, food and room were one of best I have ever had. The view from lounge and room of the mountains was exceptional.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your comments, and we hope to have you back to stay with us! We are happy your had a positive experience and enjoyed the views we get to look at every day!

"Phone them for more room options"

PassportsReady, Vancouver 23/03/2016

Booking this hotel online provided limited room configuration types. We made a one night reservation online and it gave us the "Jacuzzi Suite". Though not an ideal room configuration, jacuzzi suites I think have a limited clientele that prefer them, the room was spacious and provided a great coat rack. We needed a single night later in the week and in talking with the front desk found they have a number of other room configurations that aren't online which are better suited to families and groups. They have three-bed rooms and a "kids suite" which provides one queen in a separate room, with 2 queens in the main room. The price for these other rooms were fractionally higher (12-20) than the jacuzzi suite. The 3-bed rooms have more space as there is no separating wall but we chose the kids suite for a little extra division (plus it has a second TV for kids). Hotel is generally clean and well run. The pool is great, though the hot tub could be cleaned more frequently. The restaurant seemed very busy, a little understaffed and slower. There are not many alternate options in town so plan to just relax for a meal. Food was good. Wifi internet is very slow and there is no cell service* in Valemount. *some carriers may give you extended cell coverage but our plan didn't give it to us. TVs have satellite service so there is a good selection to watch. An automatic coffee machine in the lobby lounge provides complimentary coffees and hot chocolates. The small store has some excellent lotions and sells Yankee Candles. Vending machines have some snacks.

"Best in town."

User 03/03/2016

This hotel stand out from the competition in many ways, from the location to the main lounge, the friendly service at all times and the quality of the rooms and the beds. Staff are knowledgable, friendly and offer great service.

"Nice and clean"

YouChang, Prince George, Canada 01/03/2016

Here on business and always stay here. Rooms are nice and clean. Sledders are in abundance here. A bit noisy but quiet now. Ask for a room upstairs which is quieter. Food at the summit grill is not bad. Complimentary coffee or hot chocolate downstairs.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your response, we look forward to having you again in the near future

"Only Place We Stay"

Adam R, Spruce Grove, Canada 18/02/2016

We always stay here when sledding, great parking (Gated parking is always a bonus), Lounge is great place to relax and have some drinks after a long day. Just booked another trip for next week and can't wait.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thanks for the comments! Happy to hear you are coming back.

"Best Hotel in Valemount"

BCFOAPREZ, Maple Ridge, Canada 17/02/2016

I had the chance to stay here one night on business. I was so pleasantly surprised, even for other Best Western properties, at the level of quality and amenities. The staff were great, from the desk clerk to the restaurant staff and even the room cleaners. Everyone was friendly and helpful. I will stay here again. I may even come here for a pleasure trip and would not even check the other hotels in town.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thanks for stopping and staying at our hotel. I have passed your comments on to all departments, and we do hope you come stay with us again in the future.

"Enjoyable stay"

User 12/02/2016

My husband and I, along with our 4 young children stayed at the Best Western plus for one night on our way through to Kamloops. The hotel seems to be under a bit of a renovation, but it didn't affect the comfort of our stay in the least, the hotel is well kept, clean and for the most part- the staff are all very friendly. We stayed in a 3 queen room, and it's just that, a very basic room with 3 queen beds :). Nothing fancy or special about it at all, but it was clean and the beds were comfortable. The restaurant is nicely decorated, the food is okay, nothing to write home about, but not awful by any means. My husband and kids enjoyed the pool with water slide, they commented on how they liked how warm the pool was. In the morning after we checked out, we enjoyed the complimentary coffee and hot chocolate in their beautiful sitting area in the foyer. The hotel does a lot to be environmentally friendly, and even offers free electric car parking, good on them! Will stay again, probably best hotel in Valemount, seemed very popular place for sledders and mountain skiers. Nice place! Thanks

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for staying with us, and enjoying your stay with the children. And yes, we are doing renovations, with the Lounge, Restaurant and Elevator completed. We look forward to your return In the future,

"Snowmobiler's Paradise"

User 08/02/2016

The Best Western is well suited to accommodate snowmobilers visiting the Valemount area. The way the facilities are set up is great. The restaurant opens early; the lounge has comfortable couches for resting weary bones, and there's a hot tub to soak in. Add extra touches such as parking set up for trailers, an accommodating staff and even a drying rack for wet gloves and gear, and you have a winning combination.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thanks for your great comments! We appreciate your business and hope your experience will bring you back in the future.

"Hockey tournament"

Lindsay D, Hinton, Canada 08/02/2016

Our children's hockey team stayed there this last weekend. The hotel was very nice, very clean. Staff was friendly. Pool was nice and warm. Very clean. Nice little shop. Beautiful views. The reaturanunt was great service and great food. A little expensive but worth it. Only down fall was the elevator was being repaired which didn't matter anyways as there is only two floors and we stayed on the 1st.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thanks for staying with us this past weekend. I'm happy you had a good experience. The elevator in the lobby is a new one, and is in the final stages of construction, hoping it will be up and running by the end of next week. Looking forward to your next visit.


Cera B, Vegreville, Alberta, Canada 07/02/2016

We have stayed at this hotel many times, and whenever we are in the area it is our go to place. The new leather sofa beds in the suites are great, a much needed update as the old ones were very uncomfortable and worn out. The pool area was clean, although on the second day we notice a bunch of tiles from the hot tub were pulled off and thrown into the pool. The check in time is crazy, 5:30 pm is far too late when you consider the fact that many visitors travel long distances to get here and do not want to wait in the lobby or car until a room is ready. And once again they have upped the 'security fee' for a 2 night stay we were charged $400. The room rate was $124. Why one earth am I putting more down for the security fee then I am paying for the room? I am not sure what they think a family of 3 will do to the room, but I can guarantee we have no plans on wrecking the place. And why is it always changing? Should it not be a set rate? I am well aware that the hold is just that, a hold, but I think a hold should not be more then the total cost of the stay.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your comments and for staying with us over the years. Our Guest Services Agents take a preauthorization of $200 per night for all guests staying with us. This gives our guests the room to charge meals or beverages, or gift shop items to their room. The preauthorization is completed upon checkout for the exact amount of your charges, and the balance of the preauthorization drops of as being held on your credit card.

"Awesome experience!"

R J, Vancouver, Canada 04/02/2016

We hadn't made a reservation for this hotel and stopped in in hopes of being able to get a room. We were looking for a room for three males and had resigned ourselves to two of us probably having to share a bed(!!!) since usually a room has a maximum of two queen size beds. We were pleasantly surprised when we were provided with a HUGE room with three queen size beds. The rate we were given was phenomenal! The front desk staff were friendly and very helpful and the hotel was clean. We had dinner in the restaurant on-site and were most impressed with the food. We've found it can be hit or miss with on-site restaurants but this place was definitely a winner. We were told they had just revamped their menu... they've hit a homerun with their offerings!

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your comments! I have shared them with all departments, and the Restaurant & Kitchen are thrilled you enjoyed the new menu. We hope you will continue to stay with us for years to come!

"Night Stay"

319cecileg, Kamloops, Canada 18/01/2016

We stayed at this Best Western Plus before and recalled how nice it was and how friendly the staff were. Since the highway was very icy from Edmonton to Valemont we decided to stay and relax for the night. As usual it is a very nice place to stay.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your comments, we appreciate your business. I will pass on your comments to the staff.

"Great Place to stay"

Barb K, Chilliwack, Canada 14/01/2016

WE travel back & forth to Edmonton lots because our kids live in Edmonton. Just about every trip we stop half way and stay at Valemount Best Western. The hotel is all great. Food & restaurant are good. We as know what to expect. All in all the place in great. It is definitely a go to spot for us a couple of times a year.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thanks for staying with us during your travels. Looking forward to your next visit!


Wendy B, Edmonton 06/01/2016

This hotel has the best beds. For the same money as other hotels in town you get a clean room, comfy beds and great service. The pool was warm and the kids loved the slide. Restaurant is pricey though.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thanks for your comments! We get a lot of compliments about our beds and the coziness of them. We have just launched a new menu in the Summit Grill & Cranberry Lounge - price reflections are noted. We look forward to your next visit,

"== reasonably good for $130/night =="

FlyingDutchman_12, Kelowna, Canada 29/12/2015

Everything was average to decent in this hotel, with very helpful people, who lugged all our baggage to the second floor. They are installing an elevator . . . Mediocre food (pizza and overcooked steak) in the dining room with friendly staff. Reasonable breakfast for $12. Many guests were 'sledders' who crammed the parking lot full. Around the very pleasant fireplace in the lobby, the stories got better as the evening went on. The hotel accommodates pets for a reasonable fee. We will stay here again but eat dinner elsewhere.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your comments. I have passed on your experience to our Food & Beverage Mgr, as well as our Exec Chef. We take pride in serving food that you will go away talking to your friends about. We have just launched a new menu in the Summit Grill & Cranberry Lounge, which offers a variety of choices, homemade items & sauces, Vegetarian dishes, and down home food. We hope you try us again when you return.

"Love love it here. All the staff are great but one grump."

User 23/12/2015

My husband and I stay here around ten to twenty times a year. We haven't returned since our last visit. We do a fair bit of sledding with and without kids. The pool hot tub are great and restaurant and lounge are awesome. We usually convince friends to come stay here with us. Four to eight people not including us. On our last visit though it was just the husband and I. We had friends staying in the area and wanted to go for drinks with them. We went to go call a cab but the ladies at the front desk said no use the shuttle. This older fella comes out and starts belly aching that he doesn't want to go that direction could be too far which is fine. We said we will take the cab. The ladies kinda push him and he desides to take us. Boy I really wish he hadn't. He whined and complains the whole way to the van. All the way down the road. Also, states there is no way he will pick us up later. Turns around just a minute from the place and says he's gone as far as he wants to go. Whines and complains all the way back. You know he just really has a crappy attitude. Obviously hates driving. I get that he enjoys taking people's luggage and stocking the fire. And chit chatting with the ladies. But, when you drive someone who is holidaying and out for a good time. The last thing you need is a grumpy old man complaining all the time. I don't think we will return. Maybe if we have no choice. Just not really interest in being brought down in my happy time out with my hubby. He is always gonna be at the hotel. So, if you do go. I'd say avoid him and don't go to town. If you do just get the cab.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thanks for your comments, and I do hope you return in the future. I have spoken to Ron, as he really does enjoy his job here, even the driving of guests. The area you were going to, was out of our shuttle service area, and we have spoken to our Front Desk staff to be sure of where our guests are going prior to Ron leaving the hotel. On behalf of Ron and our staff here, I apologize for your experience.

"Very good accomodation"

Len M, Edmonton, Canada 21/12/2015

This hotel is very well maintained and offers a very comfortable and enjoyable service. Previous experiences found better menu and food preparation for dinner service. Breakfast was satisfactory. The parking lot while limited for sledders with trucks and trailers offers the security and power service features which is very much appreciated. Hotel staff are very accommodating with many long term team members

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your comments. We are in the process of changing our menu for both breakfast & dinner. I hope you enjoy the dining room on your next visit, as you have in the past.

"Good Experience"

Islanddreaming44, Winnipeg, Canada 08/12/2015

Stayed overnight after a long day drive from Victoria. Torrential downpour from Kamloops in the dark. Tired and worn out. Surprised how nice it was when we drove up, even better when we got inside. Nice rooms, good service in the dining room and everyone was friendly. Surpassed my expectations. Woke up in the morning and the rain had turned to white stuff, what a beautiful sight.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for staying with us, and we are happy you had a pleasant stay. I hope the balance of your travels was a safe journey.

"Poor Service"

danhP4711OE, Westlock, Canada 04/12/2015

The service in the lounge and restaurant was very poor took very long time to get anything or they forgot to bring it. All staff didn't want to be there it felt. One staff member was sitting at the lounge having drinks with a guest did not seem very respectful

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for taking the time to comment about your experience in the restaurant & lounge. I apologize for this. Our goal is to be sure all guests leave happy and satisfied. I have passed your comments to the F&B Manager to address the staff and remind them of our policies. I hope you take the time to stop again in your future travels,

"Fabulous Staff"

Mark F, Winnipeg, Canada 30/11/2015

I spend quite a few night a year in hotels, but the staff at the Best Western in Valemount, BC went way beyond what you normally expect or get. From the time I arrived till the time I left the helped me without even being asked.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thanks very much for your comments! I have shared them with all department managers and their staff. We look forward to your arrival in future days to come.


90Dean90, Grande Prairie, Canada 20/11/2015

We had a good stay, enjoyed the jacuzzi. They brought an extension cord so we could use a medical devise. Room was great, food was good as usual. the staff went out of their way to make our stay comfortable.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for taking the time to compliment our staff! I am happy you had a good stay, and we look forward to your return in the future.

"We used this as a stop over night on our travels to Vancouver."

Greg C, St. Albert, Canada 19/11/2015

Everything was very good as we had booked last minute. The folks at the front counter were very friendly. The room was clean and everything was in order when we arrived. We had two meals (supper & Breakfast) while we were their and both were very good, and the service was great. Their was some construction in the main Lobby to install a much needed elevator. This small inconvenience now will pay huge dividends in a short period of time. We will stay here again. Good work folks. G & V Cariou, St. Albert

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for staying with us, and your comments. We too are looking forward to the finalization of the elevator construction! I have shared your comments with all the departments, and again I Thank you for taking the time to review us.

"A very Disappointing Stay"

lavender432014, Arlington, Virginia 28/10/2015

This hotel was very disappointing. We were two senior couples traveling in BC. We had booked, via TripAdvisor, two 1 bed queen suites. We were given two family suites. These had three beds in each room with no chairs (no room for chairs). The rooms may have been good value for a family of six, but for seniors wishing to relax after a day in a car they were not suitable, AND NOT WHAT WE HAD BOOKED. The management said they were fully booked and could not offer any alternative rooms. We were forced to accept. The rooms were on the first floor and we had to carry cases up stairs with a very dirty carpet. We were told they were in the process of adding an elevator. The carpet was not cleaned by the time we left the hotel the next day as we brought our case down the same stairs. Our friend also found the carpet dirty behind her bedside table when she pulled it out to find the socket. We were happy that we were only staying for one night.

"Sight seeing with overseas guests."

Joyce D, Chilliwack, Canada 19/10/2015

The hotel itself was excellent but the restaurant was below the normal standards for a Best Western Hotel. I would stay there again but eat elsewhere. There was a highly recommended restaurant in Valemount that I would try next time.

"Great place to stay with a large family"

BLN1789, Kelowna, Canada 17/10/2015

I stayed here with my husband, 3 kids and nanny. We got a room with three queen size beds! It was quiet, clean and modern. The pool was clean and featured a water slide. The only draw back is they did not include breakfast.


jengr, New Jersey 16/10/2015

We were pleasantly surprised by the beauty of Valemount and then once we arrived at the hotel it was wonderful. We were exhausted from a long day of travel and we weren't sure what the hotel offered so we arrived with cold takeout. To our great surprice they put us in a suite for no extra charge, it had a kitchenette and a separate bedroom. Our cold takeout was warmed up and served on real dishes. We found out the hotel had a restaurant and a bit of a lounge, if we weren't so exhausted we would have taken advantage of these things. The staff were all really nice and helpful. The room was clean and comfortable and we had a comfortable night's sleep. If we get the chance we will diffidently be back.

"A nice surprise to find such a nice hotel"

Michael C, Victoria, Canada 14/10/2015

A very picturesque setting! Looking out our window looked more like a park than hotel grounds. Modern clean facility, nicely decorated. The food, the service, and the prices in the restaurant were great.

"Great Place"

Marlene S, Surrey, Canada 12/10/2015

Valemount BW is a great place to stay. We have stayed here before on our way from South Surrey to Spruce Grove. We used to stop at Blue River, but the price and accommodation were less than what we wanted, so it is well worth the extra time to stop at BW Valemount. Even though it is right beside the highway it is extremely quiet.

"A room with a view in Valemount"

AJM012, Thunder Bay 08/10/2015

A nice place to stay . The Rooms and beds were good and it was quiet. We found the attached restaurant to be a satisfying stop for dinner. There was a expresso/coffee machine in the lobby which was an added touch. The lobby lounge was large and welcoming. Breakfast was not included. However, we encountered our first and only non-friendly clerk in a year (rude was too strong a word) and the place did not have an elevator so we must knock off a point.

"Wonderful place to stay!"

Tracey526, Burnaby, Canada 01/10/2015

Very good all round.My husband and I stayed here on a saturday night.We had our two small pets with us as we were in the process of moving from Edmonton to Vancouver ,and Valemount was a good stop off point. Devon who checked us in upon arrival was very pleasant and welcoming. The hotel room was clean,comfortable with everything we needed, spacious,excellent quality beds and pillows. The next morning we had a tasty eggs benedict, and bacon and eggs breakfast with homemade country style potatoes in the connecting restaurant .Many thanks to Lisa ,our lovely waitress.It was quite busy ,so be prepared to wait ,but its worth going there and the food is good value. The cheerful and hardworking housekeepers said good morning to me as I walked along the hallway to the pool. The pool was very warm ,with a hot tub and a nice garden view to look at through the windows. Meona at the front desk lent me a hotel umbrella as it was raining a bit for a morning walk. Just go round to the back of the property,follow the walking forest path and within 5 mins you'll arrive at Cranberry Marsh,an amazing duck sanctuary full of reeds ,trees,swamp land ,geese,a small river and mountain views. Highly recommended.

"Good Hotel on the Yellowhead"

Old_Silver_Fox_SK, Saskatoon 30/09/2015

This hotel is just what I expected of a BW+ property - that being it was clean, quiet and the service was very good. The only disappointment was that there is no continental breakfast because there is a restaurant attached.

"great atmosphere"

kobe689, canada 30/09/2015

loved the mountain feeling here...beautiful setting! The lobby lounge has a cozy wood burning fireplace, large windows and the bar is made of large timbers. We had a pet friendly room on the lower floor..nice, however noisy in the morning...why do ppl let their kids be noisy? We don't all get up early, keep your little ones quiet pls. Plus feature is great nearby trail around a duck santuary..enjoyed this! This is a highly recommended hotel with a restaurant. Will return..service great all around.

"Beautiful Hotel"

Roxdow, Winnipeg, Canada 28/09/2015

Wonderful and courteous staff at front desk and restaurant. The bed was amazingly soft and so comfortable. Gorgeous hotel. Wonderful dinner and breakfast in hotel's restaurant. The surroundings were beautiful

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.