Room 1
Room 2
Room 3
Promotion code

Best Western Plus Hotel Quarterdecks Retreat, Urangan

80 Moolyyir Street, 4655, Urangan, Australia - See on a map
Best Western Plus Quarterdecks Retreat - Best Western Plus Quarterdecks Retreat The Best Western Plus Quarterdecks Retreat is ideally located in the center of Urangan. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Designed with luxurious furnishings, the 4. 5 Star Best Western Plus Quarterdecks Retreat is located within the Boat Harbour precinct of Hervey Bay and close to all the attractions and activities of the Sunshine Coast, including the gorgeous Fraser Island. Contemporary and comfortable, the hotel has been designed with luxury appointments and the highest quality of service. Light and spacious villas set this five-acre oasis apart and is highly valued by those who want privacy away from the busy tourist strip but in close proximity to the marina, shops, clubs, cafes and restaurants as well as the adventure of the Fraser Coast. The retreat is of contemporary design with a distinct touch of luxury. Guests may choose from spacious one, two-or-three-bedroom villas with private courtyards, security garages, full kitchen & laundry facilities. Comfort, luxury and service are of paramount importance with bathrobes, feather filled pillows, quality king size beds and designer kitchens and countless little details will have you coming back time after time. All our villas offer free Wi-Fi for our guests. Light, refreshing and lacking for nothing, the villas at Best Western Plus Quarterdecks Retreat reflect the easy elegance and refined luxury of the Harbour Retreat. Our 5 Star villas all offer large kitchen, lounge, private courtyard and a lockup garage. Whichever room best suits your stay, guests will enjoy in-room movies, DVD player and an extensive DVD library, high-speed Internet access, mini-bar, bathrobe and air-conditioning. Offering services and facilities for all, including swimming pool, spa and sauna onsite. Whether you are coming to relax and unwind with your family or escaping on a romantic getaway, our staff on hand will help to arrange your Hervey Bay adventures. For superior accommodation on the Sunshine Coast, make your reservation at Best Western Plus Quarterdecks Retreat. Please note: Photo ID is required at time of check-in.

Best Western Plus

Hotel Quarterdecks Retreat




Hotel advantages

  • Spa
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
  • Massage services
    Massage services
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
Travelers_Choice 2020
based on 182 guest reviews
Very Good
Business Business
Couples Couples
Family Family
Friends getaway Friends getaway
Solo travel Solo travel
Sleep Quality

"Very poor hygiene, missleading communicatiion"

User 08/04/2021

we booked a deluxe villa for 5 nights. During the 1st night kitchen cockroaches showed up. We addressed this to hotel management who assured us that it is very occasional that cockroaches pass the poison barrier, and they die very soon after. 2nd night we had kitchen cockroaches coming through the wholes next to the glass door (picture attached) plus a large cockroach on he kids bed frame (pic attached). Therefore instead of the most aspired holiday rest, we had a cockroach hunt. i requested to leave and be refunded , the receptionist calculated a refund for the remaining 3 nights . The receptionist advised she would not be able to guarantee no cockroaches even if villa was changed at the time of the complain. I asked the receptionist if i need to document my complain, and she advised that no s and she would take it to the manager. When departing 1.5h later (after packing and preparing 2 kids) she said i should speak to in regards to the refund since the booking has been made through them. No comment has been made that the hotel would not allow the 3 nights refund. I also requested a refund for the night where i had to hunt for cockroaches' instead of sleeping. Booking then advised the hotel will refund only 2 nights. I found this so unfair -both hotel and booking charging me for having huge holiday disruptions. Besides the cockroaches some other events you can expect 1. the garage door rolled over my car (picture attached) when i was reversing, Luckily there was no damage, but we could not find that out until the next morning. 2. the SPA walls (picture attached) are mouldy, 3. the receptionist provides misleading information, 4. expect snakes in the house. We had a snake in the garage :( I cannot recommend this hotel. Definitely not safe, And we are paying 5 star rates - 300$ /night for ,,bush'' conditions. Hope this helps you to make a better choice for your holiday!

"Traveling with the pooch"

freerebeccaann, Bunbury, Australia 27/02/2021

I love that this is such nice accommodation for a place that accepts pets. Perfect little home stay while you're away. Fully equipped kitchen and laundry. You even have a garage to park your car in. I will say that the service could do with some improvement. A few communication issues but overall quite happy with our stay here an will return when back in Hervey Bay.


deladisney, Brisbane, Australia 20/12/2020

I don't often write negative reviews but If I could give less than 1 star I would. This is easily the worst hotel stay my family has ever experienced. We booked the 3 bedroom deluxe villa to spend the weekend with our elderly grandparents over Christmas. The villa itself was nice and clean. The upstairs area was a bit hot with no fan or aircon in the communal TV area but other than that lovely. The first night my partner and I couldn't sleep because of a loud banging sound coming from the ceiling. My partner is a light sleeper and we also had our 18 week old baby with us. We had almost no sleep. The WiFi was also not working so we had no access to the internet. So we contacted reception the next morning. A lady named Carol came by to assist us. She was the rudest receptionist I've ever come across. She heard the noise coming from the ceiling and her response was "Oh, it's not that loud". I advised her that when it's happening every 2 minutes the entire night it is loud and we didnt sleep at all. She said that she may be able to get maintenance to come by and have a look but no guarantees. I mentioned again that my partner and my baby are both light sleepers. Her response again was "oh, it's not that loud". She clearly didn't care. We were obviously just bothering her and being dramatic. But trust me when I say it was actually very loud. I am not one to complain about nothing and she disregarded every concern I had. She also said that there had not been any complaints in the past and that the owners can't hear any noise. Just so many excuses. I asked if it couldn't be fixed what our options were because we had paid for a villa to sleep in and we were unable to sleep and my baby also couldn't sleep and she said there were no alternatives and we'd just had to deal with it. We had to consider moving a mattress onto the floor in the downstairs loungeroom at that point. When we asked about the WiFi not working she just said that $50 was on their statement showing the Wi-Fi had just been topped up. So we were offered no solution here either. Luckily, maintenance did turn up and he said it was a water pump from the air-conditioning unit making the noise. He apologised and fixed it. When we asked who to contact if the noise came back Carol's response was "if it's after 7pm dont contact me because I don't care" - I kid you not, that is exactly what she said. So maintenance gave us his direct contact number. I have to say it took everything in me not to say something to Carol then and there. When we asked to speak to the manager we were advised they were not available until after we were due to check-out. This woman clearly didn't care about our experience there. She just didn't want anyone to bother her. I'm sure she's perfectly nice if you dont need anything from her. She offered no solutions and just excuse after excuse. She also clearly doesn't care about the villas owners having repeat business. I would suggest that Quarterdecks looks at either retraining Carol in basic customer service or hires another receptionist. My family and I will not stay here again and I will not recommend this hotel to anyone. In fact, I will be telling everyone I know not to stay here. Worst hotel stay experience in my life!

"Pet Friendly and easy 5 min walk to beautiful dog beach"

Luv2travel025, Brisbane, Australia 15/11/2020

This was our first experience traveling with our 2 new Golden Retriever rescues so we weren't sure what to expect as the reviews vary greatly. We really loved our 2 bedroom, 1 level apartment (I believe it was #27). The furniture is a little dated but everything was spotless. We were next to the pool (which I thought would be very noisy,) but noise was not a problem. Reception staff (Margaret) was very friendly and helpful, with lots of useful local information. There was a decent sized yard to let the dogs out for a stretch, and the dog friendly beach is an easy 5 min walk, at the end of the street (beautiful as the sun sets). Our dogs loved it, especially at low tide when you can walk for miles (it seems). The apartment is great, but I took a point off because there was some dried dog poop left in the back yard that looks like it had been there for a while, and the outside dining table was covered in dust and tree debris (we didn't need to use that area so no big deal, but if we did want to use it, it would've needed a bit of cleaning). Otherwise, I would definitely recommend the Quarterdecks retreat for a holiday with your pups.

"Pet friendly and exceeded expectations"

EmmaJ29, Manchester, United Kingdom 01/08/2020

Beautifully maintained townhouses, very clean and spacious. Great facilities and a short walk from the harbour. We took our cavoodle, he wasn't allowed on carpeted areas or furniture but that isn't really much of an issue, as the entire downstairs is tiled with a decent sized courtyard. Yes it costs slightly more to have him stay, but I would imagine hairier / smellier dogs increase the amount of cleaning needed. Would definitely recommend and stay again.


User 10/01/2020

I have stayed here a number of times and always had a pleasant stay and loved being able to bring my pets with me and not have to put them in a kennel. I have just called now to book a room for a night or two with my pets and was about to make a booking only to be told "you know you can't just leave the room with the dogs there, you have to stay in the room".... How is a single person supposed to get to the shops to get food? Am I not able to use the other amenities like the pool (which no doubt are built into the room cost) because I'm barred to the room? I'm not sure what happened since my last stay, when the ladies booking me in were giving me recommendations on where to eat and drink nearby, to now being told you have to essentially lock yourself in the room? You pay a premium of $50 to have the pets and I'm sure if any damage was incurred this would be charged to you, so I really don't understand or agree with this policy. Especially considering all common areas are tiled - what kind of damage can they do?

"Great Place"

kell_90, Buderim, Australia 29/10/2019

We booked this getaway weekend via a Sunseekers voucher. We weren't sure what to expect although the reviews made us think that it would be a good place to stay. Upon arrival of our room (we got there late, the late arrival process was super easy) we were greeted with a clean, spacious room. The air con worked great and we had our own private patio. The units are fully self contained but you need to remember your beach towel! The ladies in the office were very friendly and helpful. This particular hotel isn't right in the center of Hervey Bay which suited us fine. The whole area was quiet and peaceful. When we drove into Hervey Bay we spotted a number of hotels/motels right on the busy strip of town that did not look as nice as Quarterdecks. We will be back in the near future for a longer stay.


User 27/09/2019

Very warm welcome by incredibly friendly and helpful staff. Outstanding accomodation, everything you could need, beautifully presented and clean. Our only regret is that are only staying one night, very impressed.

"Great pet friendly place"

Jandawal, Brisbane, Australia 21/09/2019

Spacious unit provided a great base to stay with our puppy and a dog beach was only a few minutes walk away. The outside garden was quiet and a secure place to leave our dog. The unit was roomy, with large kitchen, living area and main bedroom. The bed was comfortable and we had a wonderful nights sleep. Friendly, no fuss check in and check out reception. Quite dark inside during the day and limited ventilation so we had to put the air conditioning on frequently. The lounge was comfy, but I think it needed deodorising. The garage was quite small and our 4WD only just fit. All-in-all a great weekend stay!

"Amazing stay"

Vanessa A, Hervey Bay 08/09/2019

We loved our stay. Could not fault service and hotel. Very friendly staff, great location. Place was very clean and super comfortable. Felt very nice to come back to room every time. Highly recommend this property.

"Wake up with the Birds"

Robert H, Calgary, Alberta 05/09/2019

WOW, Best Western did it again. Not since Cape Town a few years ago have I seen some thing to compare with, except. Cranbrook my all time 5/5 each month. Set in a peaceful area , electronic gates , and a garage to park in with a full size Villa and tropical garden.Wake up at 5am to the sounds of birds doing there shouting to each other. What more can you want. I will even forgive you for no breakfast. I will make it simple about, every thing , it was out of this world. And lets not forget Gayle. A true front end hostess and ranks with only a few that I have met. Gave us great advice about what to do, where to go and a friendly smile

"Great stay! Very spacious"

tthurtel, Brisbane, Australia 14/08/2019

The villas were very spacious and two levels, giving our family areas where we could be together and areas where we could have some quiet time. We really enjoyed our stay here.The rooms were very clean and close to everything we needed. Comfortable beds and large kitchen with everything needed to self cater.

"Work trip "

845dyland, Bundaberg, Australia 29/07/2019

This place is great. Price is reasonable for what is is. Town houses are modern . There is garage parking for 1 car. Bathrooms are nice . There is courtyard if you have any smokers. Its got a fridge and microwave and cooking facilities which help reduce the cost of staying away. It's about a 10-15 mins from the boat club and has free wifi. My only criticism is that the TV is small by today's standards and compared to what I have at home. Highly recommended.

"Great place, great facilities "

Irish_tony69, Brisbane, Australia 16/07/2019

Stayed just the one night, but wished we were there longer. Huge two bedroom townhouse apartment in a gated community with pool, spa and sauna. Helpful hosts and nice quiet location but just over a km to large shopping centre and to restaurants. Definitely would stay again

"Spacious Best Western Plus apartment"

395marilynt, Toronto, Canada 31/03/2019

Great value for couples sharing a 2bedroom apartment. Two full bathrooms , modern, very clean and very comfortable overall stay. Great location for pick up to the Fraser Island experience. Short drive to Hervey Bay marina and restaurants

"Good base"

T8222AJjohnw, North Yorkshire, United Kingdom 15/03/2019

A couple of nights at the Quarterdecks Retreat. Plus points: great outdoor area; well-equipped; spacious and helpful staff. Slight negatives: a little bit away from bars and restaurants; aircon in the lounge, but not the bedroom; and bits of the apartment could probably do with a bit of a refresh. But all in all, a good base and as its spacious accommodation probably very good for a family.

"Wedding Booking"

Maxi F, Queensland, Australia 08/02/2019

I booked our accommodation more than a year in advance, explaining that it was for my bridesmaids and I to get ready in. We arrived late at night, having finished preparing our venue for my nuptials the following day. Early the next morning I went straight to reception to hand them my paperwork and to confirm our late check out time. This was when I was informed that they had no late check out listed in their notes. While I take responsibility in the fact that I should I have confirmed our late check out time in advance, it had simply slipped my mind with everything else going on. I was mostly disappointed by a complete lack of effort to help me 'fix' this issue. I refused to let it stress me out. I remained calm and asked if it would be possible to contact the next arrivals to ask what their expected arrival time was, only to informed they had no contact information for them. That was the end of that. Luckily, the Ramada down the road was far more accommodating and helped us out last minute (despite the fact that it was peak season for them too).

"Good enough"

DBull20, Uruguay 13/01/2019

We stayed for three nights, the apartment was spacious, clean and comfortable. One of the top rooms didn't have A/C which was somewhat of a problem because it was very hot. The kitchen was well provided for. The decor is really not nice and the ground floor a bit dark but the unit (number 59) had a nice enclosed area outside with shade and a table for 6. Good pool and yacuzzi area in the premises too. We had a good stay.

"Zero value for money"

filippopoulosa, Brisbane, Australia 01/01/2019

Have booked the hotel just before Christmas through my company's travel agent..The only available room was a 3 bedroom villa. Ok, no problem, it was necessary to stay there. Villa 11.Spacious garage. Spacious building. Cleansiness 1 out of 5. Had to clean the benches, toilet and bathroom. Sponge was black... Air conditioning is a major lie. Although a new unit was installed in the living room and another one in the ground floor bedroom, the top floor, having 2 bedrooms, had no air conditioning..the central unit was not working. So I was forced to stay on the ground floor. Along with the mosquitos,since there are holes in the flymesh... Then we come to the wifi..haha..not connecting, router in the building was plugged in without connection to a landline. Pet friendly #not .Had to pay $100 for having the dog in the building, away from carpeted areas. So, confined to the ground level, where there are tiles. Otherwise he can float! So I paid $100 for a cleaning fee? Don't know yet what for! Then, the amenities...Even the toilet paper roll was not new!!$0.20 A new one costs... And finally the departure rules..Clean up the house, put the dishwasher on, throw thd garbage and slso pay $365 per night!! I have lived in 7 hotels, motels,resorts in the area for the past 8 months. Definitely the worst value for money. Highly not recommended!!

"Feels like a Townhouse in the suburb"

H7434FFneilh, Upper Mt Gravatt, Australia 07/11/2018

Roomy and well appointed, not a motel but a managed townhouse, secure gate complex. Location is away from everything so you have to drive everywhere or a long walk required. Secure garage for one car, 1,2 or 3 bedrooms available for 1 night or more or long term.

"Recommended stay"

User 06/11/2018

Very tidy and clean accommodation. The pools are great. There is an upstairs area great for kids entertainment and downstairs master bedroom was set up nicely. Handy to beach/jetty waterfront area. Recommended for families. Thank you.

"Pet friendly"

Sochi12, Brisbane, Australia 04/11/2018

Stayed here during the Christmas period. Was able to stay for four nights with my 33kg dog. two minutes walk from a dog friendly beach. Was able to keep my dog inside on the tiles and had a small area out of the back for toileting. we got a townhouse with stocked kitchen, aircon and garage. Beds were comfortable and kitchen was stock to be functional. Quiet area and but not too close to shops.

"Modern townhouse"

Simon B, Toronto, Canada 18/10/2018

Spent 2 nights there and was not sure was to expect. This was simply great. Great unit in a secure neighborhood. the "room" came with a full kitchen, a very large dining/living room a closed backyard and a garage! The property also has a pool (cold) and a jacuzzi. As for all serviced apartment, there is a requirement to give the place back clean. What is better than usual us that instructions were very clear as to what needed to be done (for instance, so long that dishes were in the dishwasher that was okay,no need to wait for end of cycle...etc...) Minutes from the beach, 15 minutes drive from Fraser Island ferry, this is a very good choice for someone spending time in the area! Also very friendly chick in and check out. They make you feel at home!

"Comfortable and Spacious"

Denise A, Hobart, Australia 13/10/2018

This was a great accommodation choice for us. As we were two couples travelling together, the two large bathrooms was a bonus. The apartment was spacious and had a well appointed kitchen and dining table with 6 chairs as well as a pleasant outdoor eating area. The pool and BBQ area was lovely and it was in a quiet part of town, Reception staff were helpful and very friendly.

"Basic but nice"

Ian C, Townsville, Australia 16/09/2018

Stayed for two nights in this resort the single bedroom unit was spacious and well laid out kitchen was well appointed and every thing worked,Spa pool and sauna complex very nice,spa particularly is very good tarrif is very reasonable and whilst it is not super close to the boat harbour it is very quiet. Recommended for budget conscious travellers.

"Ok for the one night"

User 15/09/2018

The unit we had was at ground floor level so no outlook or view. There are only windows at one end and it was very dark during the day even with the lights on as the downlighting is old and poorly spaced. The windows were locked closed and only the two sliding doors could be opened for fresh air. We had to run the air conditioner during the day just to get some ventilation into the room. I prefer light and bright so I wouldn't choose to stay here again. The wifi worked but seemed very very slow. It was comfortable, clean and quiet. The lockup garage with remote access was a bonus you don't get at most hotels. There was plenty of room with a large lounge dining room area. Comfortable large lounge to sit on. There is a full size kitchen if you wanted to cook but we only used the fridge, jug and toaster. There is a small bath which would be fine for children but not really suitable for tall adults. The shower was great with plenty of hot water. If you want food you can walk to the pier area which is approx 1.5km or 20 minutes walk; nice during the day but dark and poorly lit at night. Or you need to get in the car and drive.

"Great place to stay"

User 09/09/2018

We had a very enjoyable stay at this lovely apartment. Very clean and comfortable and close to the Harbour and places to eat. It was a little hard to find the entry and reception but after that it was great.

"Pet friendly one bedroom villa"

User 27/08/2018

We have stayed here a few times and love the place, there is a small backyard for your fur baby , the villa is beautifully appointed with everything you need. it is close to the harbour and the boat club, it also has a pool in the complex and spa.

"whale watching"

User 27/08/2018

Margaret was excellent. Checked an already spotlessly clean place before letting me in. Quiet location. Good value for money. Enjoyed my stay.Boat club round the corner for food and drink. Courtesy bus available.

"Pet friendly beach stay"

evi08022, Tamworth, Australia 20/08/2018

Well appointed 3 bedroom unit, 5 minutes' walk from the off leash beach, great staff, pets allowed inside with no restrictions, clean facilities, great location. Quiet neighbourhood, close to boat ramp, boat club and small town shopping centre. Has swimming pool and heated spa, bbq facilities, outdoor entertaining area, everything you need for a great stay. Only negative was the slow WiFi, but people should be having too much fun for that anyway. Highly recommended.

"Great pet friendly break"

User 22/07/2018

Absolutely fantastic spot to stay with furry friends. Clean and spacious. I wasn't expecting great accommodation traveling with our little dog but was blown away by this accommodation. Easy walking to beach. Friendly staff ready to help if needed.

"Second time around"

Kezza361, Darwin, Australia 10/05/2018

This is the 2nd time I have stayed in a rented unit, firstly in a 3 bedroom, this time in a 1 bedroom. On both occasions there was more than enough room and they are very comfortable. It is a home away from home. The only minor criticism are as highlighted in the attached photos. The bathroom shower screen requires repairs as does the sink. The dining table whilst ok to look at is not very practical for leg room. I lost count of the times people knocked their shins and legs. Location wise excellent. Will be back

"Perfect stay"

Brendan L, Dublin 09/05/2018

Great find! I called ahead of time as we'd be arriving late (driving up from Brisbane earlier that day) as the reception isn't 24/7. Staff were very nice over the phone and since we were leaving early I actually never saw any of them - but they had left the key where they said / with some instructions on where to drop it in the morning. Well - what a surprise I had when I turned up here to find we'd basically booked our own apartment / with garage. The furnishing is great / extremely modern and huge inside - the rooms are all nice and bright and it was super quiet / I had an awesome nights sleep. This place was exactly what we needed as we were up early to head to the ferry for Fraiser in the morning. I was sorry to be leaving and that we hadn't stayed here a day or two!!

Best Western Pl... Q, Manager at Best Western Plus Quarterdecks Retreat, responded to this review
Hi Brendan, Thanks a lot for taking the time to send us in a review. So Glad you enjoyed your stay and that you got a restful night sleep before your big day exploring the beautiful Fraser Island. Next time you'll have to stay longer to see more of Hervey Bay and enjoy our facilities. Hope to see you again.

"Gem of a find"

User 27/04/2018

Wow! We have stayed in the bay many times before but this time decided to stay off the esplanade. Finding the Quarterdeck was easy and booking a two bedroom room was smooth. The room was clean and tidy and private with a deck outside. One of the best parts was that our car was park in the private garage of the room. It was an easy walk to a quiet beach for the kids to swim and fish at. Will be back.

"Lovely stay."

Donna J, Liverpool, United Kingdom 13/04/2018

We stayed in the 3 bedroom unit which was fantastic. It had everything we needed for our 4 night stay. It was clean, tidy and was in a great location ( you do need a car). We enjoyed using the communal pool and spa facilities. Also we hired DVD's from reception for free. Would highly recommend to others and would definately return.

Best Western Pl... Q, Manager at Best Western Plus Quarterdecks Retreat, responded to this review
Thanks a lot Donna, That's the great thing about our big lovely Villas, they are perfect for families. So glad you made the most of what we have to offer! Hope to see you again.

"A Decent Serviced Apartment in Urangan, just outside Hervey Bay town"

81Koala, Saffron Walden, United Kingdom 12/04/2018

As a home away from home, it met our family needs very well. Our 3 bedroom deluxe villa was new, fully furnished, with central air-conditioning. There is a fully equipped kitchen and laundry. There were three good sized bedrooms. The master bedroom on the ground floor had an en-suite. Even with two infant cots in it, there was space to spare! There is a private, shaded outdoor patio for our property for outdoor dining or to enjoy a glass of wine in the evening. Our villa was on facing the road, so we didn't have to go through the main gate to access it. The road was not busy and noise was never in issue during our stay. As the 3 bed deluxe is the largest villa on the property, no upgrades were forthcoming for my Diamond Select status. I did get bonus points and two bottles of ice cold water on arrival, which was more appreciated than a pack of crisps or candy bar in the warm Australian weather. The most appealing feature for us was two private, dedicated, enclosed parking spaces attached to the villa. This was a key benefit of staying in a self catering town-house style villa. Note that there is a nominal charge of $10 for infant cribs/cots. As a base to visit Fraser Island, it was ideal, being very near the boat harbour and marina. They was also no credit card surcharge, unlike many other hotels in Australia. Well done! Once you understand that this is a serviced apartment/self-catering villa rather than a hotel, then the star rating and all the comments made by other reviewers would make sense. For example, there is no daily housekeeping - not many timeshares or self-caterings do daily housekeeping. The location is on the outskirts of Hervey Bay. You need to have a car to fully enjoy the local area. There is no on-site restaurant so give yourselves time to get to the shops the night before. The nearest Woolworths supermarket is a short drive away (closes 9pm weekdays/6pm weekends). There is a pool, outdoor jacuzzi/spa pool and sauna, located within the main villa complex. Accessing via the electronic fob was hit and miss, but the pedestrian side gate worked just fine for us. The sauna was not working when we tried it. We reported it and maintenance was on the issue the next morning. The property is 60 m to a 'pet friendly beach' as advertised, but that is not a beach that is attractive to swimmers compared to the stretches in Hervey Bay town.

Best Western Pl... Q, Manager at Best Western Plus Quarterdecks Retreat, responded to this review
Thank-you for your truly honest review, being a Diamond member you can really tell you are a well travelled Guest within Australia and understand how this type of Accommodation works. Would love to have you and your family back sometime.


User 08/01/2018

Booked a pet friendly room for 2 nights via phone. When we arrived our booking was wrong and we were in on wrong dates. Sorted that out and eventually made it to the room. Upon unpacking we found the bed was not made up at all. So back to reception we went. Had to make our own bed in the end. Overall we were disappointed with the place. Besides the check in drama, the grounds we found un-kept. Our courtyard was not mowed with palm fronds all over it. Pool and Spa looked neglected with Spa full of leaves. Unit was nice but attention to detail and organisation let the place down. Expect more for the price. Dearest ever we have paid to have our pet with us.

Best Western Pl... Q, Manager at Best Western Plus Quarterdecks Retreat, responded to this review
Hi Gavin, As we didn't have your booking is our system this would explain the fact that your villa and courtyard wasn't ready, this normally wouldn't be something that would ever happen. Weather the booking mistake been ours or your own our onside staff did everything in their power to make sure you had a room for the night, and were told by yourself after supplying the linin not to make the bed. Our pool and spa is check and cleaned daily but when it's been windy leaves will still drop. Having pet friendly villas and still keeping the high standard of the villas means more cleaning time and steam cleaning of the carpet etc. more often. Most guest are more than happy to pay the small fee as it is a lot cheaper than a kennel for the night and a lot nicer having your pet with you.

"Superb stay"

Blackbalder, Norway 04/11/2017

We were welcomed with big smiles and an upgrade & got this huge apartment with terrace, and 2 bedrooms on the 1st floor to ourself.The aparment had everything we needed during our stay. Garage, laundry,kitchen, dining area, living area, toilet on ground floor and huge bathroom en suite. The property itself was gated and had swimming pools. A short drive to the nearest supermarket and the only noice we experienced was of birds in the morning. Looking closely, you will se some wear and tear. The staff was superfriendly and help with recommandtions and booking for visiting Fraser Island. We would absolutely come back to this place.

Best Western Pl... Q, General Manager at Best Western Plus Quarterdecks Retreat, responded to this review
Thanks so much for taking the time to send us this lovely review. So glad you enjoyed your stay with us and look forward to welcoming you back.

"High quality accommodation but not so high finishing touches."

User 13/10/2017

We booked a 3 bedroom 2 floor apartment that looked amazing. We were very happy upon arrival with the quality of the apartment until we got settled in. First the ducted aircon in one bedroom didnt work. It was a hot and humid day outside which ment one of our kids had to sleep in the lounge room, then the quality of the showers was not great. The shower leaked out onto the bathroom floor and created a slip hazard with the tiles being extremely slippery. The shower head was a Bunnings $20 special. just terrible spray coming out. Then in the Kitchen was a rusty disgusting toaster, in the lounge was a mirror on the wall falling apart, upstairs was a dated faded and dirty couch and the office chair at the table had a wheel missing that was on the floor next to it. When this was all pointed out to reception they took notes but no apology or offer to fix the problem.

Best Western Pl... Q, Manager at Best Western Plus Quarterdecks Retreat, responded to this review
Hi Douglas, Thanks for your feedback. You stayed in one of our 3 bedroom villas for 1 night, upon checkout your wife mentioned most of the issues you mentioned in your review. I've since sent our maintenance man in to address them, the air-con vent in the 3rd bedroom was closed off, a previous guest must have been to cool and took it upon themselves to close it. The shower needed a slight adjustment and shower head work fine. Most of the villa is fitted out with new furniture less then 2 years old, the one item in the upstairs second sitting area that you mentioned is not new but is defiantly not dirty. We do fine this review harsh considering the budget price you paid and the high quality of the villa. Not sure what you would have liked us to do to "fix the problems as we were only notified on checkout never the less we are extremely disappointed and sorry you didn't get the stay you were hoping for.

"# bedroom apartment was great BUT ?"

haydngjones, Brisbane, Australia 03/10/2017

The smoke alarm from the next door apartment (privately owned)could not be switched off and our overseas guest could only get 3 hours sleep on the lounge down stairs, the staff were aware and very apologetic but when it came to get the refund thru Wotif they were not so forthcoming, as there are plenty of options in Hervey Bay we will not stay there again.

Best Western Pl... Q, General Manager at Best Western Plus Quarterdecks Retreat, responded to this review
Dear Haydn, As you are aware we did everything possible to contact the owners of the villa next door who were away, this has no relation to our holiday villas. We also could not be more apologetic. We were able to get a hold of them later that morning to get authorisation to get a locksmith at our own expense to enter and switch off alarm. We also refunded you 100% cost of this night. We could not give you the refund there and then as you booked and paid through Wotif and had to get it through them. Not sure what else you would have liked us to do under the circumstances. As it stands we are out of pocket for your night stay as well as the cost for the locksmith for something that was out of our control.

"Inconvenient location "

HueyGoldCoast, Gold Coast 28/09/2017

The Quarterdeck is basically a modern villa/townhouse complex, with onsite management. The sign outside shows 5 stars, though I'm not sure why, as there is no restaurant, room service or even a fitness centre onsite. As the complex is fairly new, we were very pleased with the modern style of our unit, which was pet friendly and why we chose this accommodation. The major drawback however, is the location. It is a good 15 minute walk to the closest restaurant, being the boat club and around 45 minutes walk to the main Urangan beachfront area to find a good coffee shop. There are no views from the complex and everything seems quite closed in, though this does make things quite private, which I guess is a plus. It is only a 2 minute walk to the waterfront, however, this is not really a swimming beach and the tide goes out a long way. So all in all quality of actual accommodation very good, but location not really having a great holiday feel. If you don't mind driving everywhere it is fine though. First and last for me.

Best Western Pl... Q, Manager at Best Western Plus Quarterdecks Retreat, responded to this review
Hi Huey, Thanks for your review, we are classified by Star Ratings Australia as "Self Catering" as we are fully self contained holiday villas, this differs from a Hotel room where you need onsite restaurant and room service as you don't have the facilities to cook anything yourself. You may have missed the Marina precinct which is located about 10-15min walk near the Hervey Bay Boat club, in this area you will find a number of cafes, including Café Balaena which make amazing coffee, The dock bar and restaurant, Whale Bay Asian Cuisine, Fish and Chip shops as well as a number of other speciality shops including a pharmacy, information and tour desk, hairdressers, speciality nick knacks and ice cream. This is the area where all the whale watching tours also depart from. All our beaches in Hervey Bay are very tidal which means swimming at high tide is always the best option.

"Short break"

Lynne C, Brisbane, Australia 17/09/2017

Quick check in. Quietly surprised by spacious accommodation which offered every amenities and reasonable price. A walk to boating harbour but not too bad! On down side was a little dusty especially the bedroom.

Best Western Pl... Q, General Manager at Best Western Plus Quarterdecks Retreat, responded to this review
Hi Lynne, Thanks for your review, Glad you enjoyed your stay appreciate the feedback.

"Whale watching in Hervey Bay "

Lifesshorteatthecake, Noosa, Australia 08/09/2017

The Quarterdecks is lovely! Our villa was located close to the pool area which featured a great bbq, enormous spa, sauna and beautiful pool! The Villa (#48) was two level with TVs both up and downstairs. The master had a massive ensuite, the double single room had an adjoining bathroom and there was a pullout click clack lounge for our third older child. Lovely kitchen full of everything to cook up a storm or a 5 minute drive to restaurants. Car accomodation in lock up garage. Full laundry. Two living areas. Outdoor bbq area with courtyard. Very spacious villa with room for the family. We'll go back for sure!

Best Western Pl... Q, Manager at Best Western Plus Quarterdecks Retreat, responded to this review
Glad you enjoyed your stay with us, thanks a lot for taking the time to give us a review.

"Simply more than OUSTANDING !"

User 31/08/2017

We booked at last, finding the last room in the town and there. SURPRISE, actually was not a room, but a very nice apartment quite a luxury one, on two floors, having a large living room, 2 big bedrooms, 3 big bathrooms, kitchen, laundry, garage etc. We had been there 3 nights, visiting the area and Fraser Island, and our stay had been more than OUTSTANDING !! The ladies that manage the facility were friendly, polite, gently really beautiful. And they help us a lot even finding a last tour to Fraser Island. If you stop there, this place is a MUST, Enjoy !

Best Western Pl... Q, General Manager at Best Western Plus Quarterdecks Retreat, responded to this review
Thanks so much, really appreciate your review. Love to have you come and stay again.

"A quality place"

OzAnniesTravels, Sydney, Australia 26/08/2017

I enjoyed my stay in a one bedroom villa. It was functional, quiet and clean. I didn't have a car, and was able to walk to the Marina in about 20 minutes. The shopping centre was a similar distance. A car is needed for other parts of the city. The full kitchen was good and used daily. Would have been helpful if a few staples like olive oil were provided. Wifi was good.

Best Western Pl... Q, Manager at Best Western Plus Quarterdecks Retreat, responded to this review
Thanks a lot for taking time to give us a review, glad you enjoyed your stay. We really appreciate your feedback. Hope to see you again on your travels.

"Good location close to the water"

User 18/08/2017

A little bit out of town but in nice quiet location. Only a short walk to the beach. An excellent place to stay if you are attending the Hervey Bay Seafood Festival. Staff were very friendly and units were private. The grounds were well maintained but the units need a good clean.

"Excellent Again"

Grant N, Kincumber, Australia 07/08/2017

We stayed in November 2016 and couldn't fault it then thus decided to stay here again. Great decor , full kitchen facilities , lock up garage and fully gated. Not far from harbour and small shopping centre,Botanical Gardens and only a few minutes drive into Hervey Bay. Stay Here.

Best Western Pl... Q, General Manager at Best Western Plus Quarterdecks Retreat, responded to this review
We love return guests, so glad you had a lovely stay. Hope to see you again.

"Fantastic "

DebR4680, Tannum Sands, Australia 31/07/2017

My husband 2 girls and I had an over night stay in a 2 bedroom villa and could not fault it, the large kitchen had everything you could possibly want including a servery out to the outdoor dining area. The living area was spacious with a big comfy sofa, then upstairs opens onto a small 2nd tv room which was great for the kids .. 2nd bedroom with 2 single bed plus seperate toilet and bathroom with bath .. the master suite was a fantastic size with super comfy king bed and massive ensuite. It was a shame we were only travelling through, would've loved to have stayed longer and would happily recommend to family and friends.

Best Western Pl... Q, General Manager at Best Western Plus Quarterdecks Retreat, responded to this review
Thanks Deb, I'll have to stop by with the family another time.

"Hiiden Gem - a return visit last weekend"

Tess201710, Melbourne, Australia 27/07/2017

Tasteful decor, spacious rooms, attention to detail in their housekeeping. Even the cutlery was all lined up perfectly! Close walk to beach. You will need a car for any other activities close by. Helpful staff.

Best Western Pl... Q, General Manager at Best Western Plus Quarterdecks Retreat, responded to this review
Thanks a lot Tess, hope to see you again.


John C, Bundaberg, Australia 21/07/2017

One bedroom apartment fully self contained noting overlooked. Lock up garage with direct entry to unit.Gated Community .Free bus service to local boat club which overlooks harbour and has great meals. Whale watching boats leave harbour and is only seven minutes drive from unit. Also 3minutes walk to beach.

SachLin, General Manager at Best Western Plus Quarterdecks Retreat, responded to this review
Hi John, Thanks for taking the time to send us a review. Really glad you enjoyed your stay and made the most of our beautiful area.

"Great apartments "

eaiph, Melbourne, Australia 08/07/2017

We needed a 2 bedroom apartment for myself and 2 teenagers. Really well appointed, clean and modern with everything you could need for a comfortable stay. Staff couldn't have been more helpful and knowledgeable of the local surrounds, attractions and tours. We had to cut our trip a little short and Sally was extremely accommodating and understanding of our situation. Nice and quiet, close to boat harbour and cafes. Would recommend and will definitely be back!

SachLin, General Manager at Best Western Plus Quarterdecks Retreat, responded to this review
Thanks a lot, so glad you enjoyed your stay. Hope to see you again.

"Highly Recommend"

HoneyandPaul, Gold Coast, Australia 06/07/2017

Based on the very reasonable tariff, we really didn't expect much but this was a real surprise. Huge, modern, spacious, very clean, very comfortable. Very large lounge, with dining area and full kitchen. Separate bedroom with comfortable queen sized bed and a fully appointed bathroom. Location is near beach and within striking distance of Fraser Island barge. Also near a small shopping village. Very welcoming reception staff..very helpful. If you want a great place to stay in Hervey Bay this is the place.

"Modern accommodation suitable for small pets"

auzzietraveller, Brisbane, Aust 03/07/2017

Nice modern apartment with all modern facilities,including bathroom with a bath, would be good if you had small children. We stayed 3 nights and were able to take a small dog with us for a fee. Our apartment had a small backyard backing onto bushland were the dog was safe to wander. Lock up garage and key entry to facility was really good. A short drive to shops, club etc. and handy to airport.

SachLin, General Manager at Best Western Plus Quarterdecks Retreat, responded to this review
Lovely to have you stay with us, thanks for the review.

"Lovely relaxing stay"

Smurfalicious, Brisbane 02/07/2017

The staff were helpful with our booking, advising which room suited our requirements. We arrived as it turned out on Show holiday, and a lot of places weren't open, so having had a bit of a drive from Brisbane, we rang and were accommodated just a bit early to our room. The rooms were spacious and clean. The unit we stayed in was the one level, 2 bedroom, 2 garage unit. Which was perfect for my husband and myself and my sister and her daughter. The bedrooms were spaced apart for privacy. The beds were very comfortable and the pillows were amazing!! I always have trouble with pillows when away but these were the best. The kitchen was large with all the basic necessities. There is cooking equipment, just the basics, but it suffices for light meals. The room had a deck off the back for meals if required and the units themselves are set off near the beach, so very quiet and peaceful. Its a 5 minute walk from the beach. Though the beach is not a sand beach, but a pebble one, its still a lovely walk. A short drive will take you to the pier and lots of places of eats are not far. The staff were super helpful and we would recommend these units for couples and families. The units are a little older I think and just need a little touch up in some places with paint and possibly some newer blankets, but everything was super sparkling clean and tidy but those are just tiny things and did not impact at all on our stay. We loved it there. There is a pool and spa and sauna, though we did not avail ourselves of those as it was a bit cool for me. We really enjoyed our stay there.

SachLin, General Manager at Best Western Plus Quarterdecks Retreat, responded to this review
So glad you had a lovely stay, love to hear about our guests experiences. We appreciate your time involved in sending us a review. Thank-you.

"Perfect. Clean, modern, relaxing and secure. "

315kirstyn, Brisbane, Australia 29/05/2017

Outstanding. Came for work but enjoyed the facility. Polite check in. The apartment is clean, spacious and modern. Very comfortable with everything you need for a long or short stay. Shops are close by as are many restaurants. Beach just a short walk to the end of the street. Free wifi. Outdoor patio and personal garage. I would highly recommend this accommodation.

"Location away from amenities"

peter w, Pons, France 15/04/2017

Although the apartment had plenty of room it all looked a bit "tired" and in need of refreshing. We had no real view as we were surrounded by other townhouses/apartments. We prefer walking to taking the car when in a hotel/resort and found it was a bit of a trek to the nearest restaurants. We didn't use the pool as we were off to Fraser Island the next day. We ate in a harbour restaurant (Cafe Balaena) were I had my first taste of Coral Trout - simply delicious and (in my view) better than Barramundi. We also witnessed the evening flight of thousands of flying foxes - spectacular.

Best Western Pl... Q, General Manager at Best Western Plus Quarterdecks Retreat, responded to this review
Hi Peter, Thanks for your review, we also love Café Balaena. Our complex being secure gated town house style is not situated right on the water so unfortunately we don't have a view but we feel we make up for it with our space a tranquil outlook into bushland. Although it is just a 60m stroll to the beach and less than one kilometre to the Marina, Boat Club speciality shops and cafes including Café Balaena with the yummy Coral Trout. We are also the closest Accommodation to River Heads, where you board the barge to Fraser Island.

"Amazing "

User 25/02/2017

We wished we stayed longer than one night and now want to retire in Hervey Bay! The staff was very friendly and helpful. The apartment was huge and beautiful. My partner loved the private carport, our 3 year old loved the pool and I loved it all! The king sized bed was an authentic king base etc, it was very clean and modern with all the amenities you could need for a self contained stay. The huge spa was incredible. We didn't get a chance to try the sauna unfortunately. We will definitely be back.

Best Western Pl... Q, General Manager at Best Western Plus Quarterdecks Retreat, responded to this review
Would love to have you again.

"Very comfortable and very well presented"

Kerry J, Canberra, Australia 25/02/2017

My husband and I stayed here for one night en route to a holiday at Fraser Island. Our apartment was really lovely - matching furniture throughout, full size fridge, good size tv and a beautiful bathroom. The apartment had an enclosed back yard with outdoor furniture. The manager and staff were very friendly and helpful and recommended the boat club for dinner. The beach is a short walk away (as is the club). A shopping centre is about 15 minutes walk away. This is a secure complex. We thoroughly enjoyed our short stay. This is the kind of place that you could easily spend a week or more at.

Best Western Pl... Q, General Manager at Best Western Plus Quarterdecks Retreat, responded to this review
Really Glad you enjoyed your stay. would love to have you back again.

"Really, honestly, faultless!"

Jwaller10, Norwich, United Kingdom 24/02/2017

Wow where to start. The apartment we had was huge! was very modern and clean and had everything we could have wanted. The staff were so helpful, the lady at reception was always happy to help and answer our many questions. The pool area is great and I have never seen such a big hot tub. The location is a little out of the way but walking distance to the beech and could get hotel pickup for our tours. We really did have a fantastic stay here and felt so at home despite being on the other side of the world. Highly recommend

Best Western Pl... Q, General Manager at Best Western Plus Quarterdecks Retreat, responded to this review
So pleased you enjoyed you stay in our little piece of QLD. Have a wonderful time on the rest of your travels.

"Space space space and comfort "

David J, Gold Coast, Queensland, Australia 22/02/2017

Best value in Hervey Bay, get your self a villa and have your very own garage, with just a short walk to the beach! Great pool and quiet complex. Have been time and time again for work and never disappoints

Best Western Pl... Q, General Manager at Best Western Plus Quarterdecks Retreat, responded to this review
Hi David, Thanks a lot for the review, glad you had a lovely stay. Hope to see you again. Thanks //Sally

"Spacious and decent stay"

Bupuffy, Hong Kong, China 06/02/2017

We stayed one night in this retreat. Hervey Bay was just a brief stop on our way to Lady Elliot Island. We drove 3 hr from Brisbane to here. We had a three-bedroom suite with two floors. The suite was very spacious and the kitchen was equipped with everything you need though we only prepared our breakfast. People could probably utilize the facility much better if they plan to stay longer. As a stop-over, I high recommended this place.

"great place to stay with a pet"

steve m, South Pacific 25/11/2016

l recently spent 6 nights at this property and all l can say is fantastic. The complex is a mixed townhouse development with some being owner occupied, some full time rentals and a number are part of the hotel. l booked a one bedroom apartment and had a 3 bedroom (two were locked as they were not needed) with a huge living space, large ensuite and king size bed. the apartment had a small backyard with an outdoor setting and deck. I took my dog with me as the complex is pet friendly and 40m from the dog beach (off leach from 3pm to 8am). On check-in the lady on duty, Margaret was very helpful and provided a great summary of the area and the complex. The hotel has a pool, spar and BBQ's but no restaurant. It is a little out of the way meaning you do need to drive if you go anywhere, though it is about a 10 minute (1.2km's) walk to the boat club. All in all a fantastic place to stay with a pet that l would highly recommend, it's clean, modern, spacious and well equipped. The full size kitchen was well equipped and has a fridge, microwave, oven and stove-top.

Best Western Pl... Q, General Manager at BEST WESTERN PLUS Quarterdecks Retreat, responded to this review
Glad you enjoyed your stay, that's for your review. Hope to see you again!

"Spacious and Relaxing place"

ozguyinqld, Brisbane, Australia 25/11/2016

We recently stayed in Villa 35 at the resort for 1 night and had a wonderful stay. The Quarterback caters for overnight and longer stays. We travelled up to see children and stayed in a Three Bedroom Villa. Our villa was upstairs and downstairs with living area downstairs with Kitchen and Laundry and toilet. Laundry had a washing machine and dryer. Outside you have a courtyard and table setting. Upstairs we had 3 bedrooms with a king size bed in main which has a walk in robe and ensuite. Double shower in the ensuite. Second room had a queen size bed with wardrobes and Third bedroom has 2 single size beds. The Villa caters for 7-9 people when referring to their website so I expect you can change bed configuration if you ask or there is a sofa bed downstairs. There is a toilet in ensuite and also a separate toilet upstairs. A great feature of the Villa is an upstairs lounge area with a TV and DVD which could be used by adults or children. There are tv points in the main bedroom but the Villa we stayed in didn't have a tv in the room. Full size fridge is located in kitchen and your normal cooking facilities. Microwave and cooking utensils are also supplied. You have a 2 car remote lockup garage available with cars parking back to back which enables to walk directly into laundry area or lounge area. The complex is a short walk to the beach and is close to Hervey Bay Boat Club and the marina. Woolworths and small shopping centre is less than 5 mins drive away for supplies. You have no ocean or scenic views at this complex but was quiet and would appear very family orientated. The complex is gated for security and has a pool area. We were able to obtain to sets of keys for our Villa which includes a remote gate key to the complex. I have included some photos of our Villa to see the quality.

Best Western Pl... Q, General Manager at BEST WESTERN PLUS Quarterdecks Retreat, responded to this review
We appreciate you going to so much effort to write a review. Glad you had a lovely stay, hope to see you again.

"Stay here"

Grant N, Kincumber, Australia 24/11/2016

Well set out apartments each with fully set out kitchen ,a small backyard with clothesline & lock up garage.Onsite pool,spa & sauna and close to shopping centre, botanical gardens and marina. Great staff as well.

Best Western Pl... Q, General Manager at BEST WESTERN PLUS Quarterdecks Retreat, responded to this review
Thanks a lot for taking the time to write us a review.

"Great Find in Hervey Bay"

HappyInBlueJeans, Calgary, Alberta 24/11/2016

Got a great rate on for a 3 night stay in a one bedroom villa at this wonderful property in Hervey Bay. We've been travelling for a month in Australia, most of it along the Queensland coast, and this is by far the nicest accommodation we've found in this price range. The modern two-storey townhouse is spacious, immaculate and beautifully furnished in a contemporary decor. It has a well equipped full kitchen and separate laundry area with washer and dryer. The master bedroom is large with a very comfortable bed and pillows and a large ensuite bathroom with shower. They maintain a large inventory of DVDs at the office, which you can borrow to watch movies on your large flatscreen TV. Good strong free WiFi signal and speed is adequate for light use (email and browsing). There is a great BBQ in the pool area and you have your own private garage to park your car. It's less than a 5 minute drive to the closest shopping centre with a Woolworth's supermarket, a butcher shop, bakery and bottle shop. The restaurants on the Esplanade are 5 to 10 minutes away by car.

Best Western Pl... Q, General Manager at BEST WESTERN PLUS Quarterdecks Retreat, responded to this review
Really appreciate all your lovely comments, very glad you enjoyed your stay. Happy Traveling!

"A great place to stay!"

Stormydog101, Brisbane, Australia 14/11/2016

We were travelling with our dog - and that's always a challenge, however well behaved your pooch may be. Ours, thankfully, is pretty good. We chose this place because it has some pet friendly accommodation available. But what a find it turned out to be! The one-bedroom apartment was large, comfortable, modern and nicely furnished. Good air-con, good wifi, good shower, good kitchen facilities. Ours had a surprisingly large outside space, giving the dog somewhere to run around outside. We were close to the pool and barbecue area, which is very nice. The staff were excellent - we were a bit late arriving and they phoned to check we were OK. On our last day, we found we needed a bit of extra time and they helped us with a really late checkout. This really couldn't have been better. We'll certainly be back

Best Western Pl... Q, General Manager at BEST WESTERN PLUS Quarterdecks Retreat, responded to this review
Thank-you for taking the time to send us a review, we really do appreciate it. We would love to welcome you back again. All the best //Sally

"Large apartment with good facilities"

blueboy582, Brisbane, Australia 25/10/2016

I stayed for a week in October 2016 as a business traveller. The deluxe villa was clean and modern design. I liked how it had a kids retreat upstairs which would be great for families wanting some space. Bedrooms and bathrooms were large in size and the upgraded shower head was a nice change. Comfy lounges downstairs and up. The kitchen was very modern however whilst cutlery was fully stocked I had differing numbers of crockery i.e. 1 plate, 8 bowls. The remote contol garage was great for off street parking. I would recommend this location if you have a car as its a little 'out of town' compared to other options around Hervey Bay. However if you are happy to walk around the town - it will suit you also.

Best Western Pl... Q, General Manager at BEST WESTERN PLUS Quarterdecks Retreat, responded to this review
Thanks for taking the time to send us in a review, we appreciate your feed back and are glad you had a pleasant stay. All the best //Sally

"Perfect place for our family vacation"

User 18/09/2016

My son found this place online. It is ideal for our family consisting of two parents, their children, one of their spouses, and two grandchildren. The lounge, dining area and kitchen are spacious and well appointed. The bedrooms are comfortable and set up around a small lounge with TV. The villas are located close to the Esplanade and pier. The attached garage is convenient and helps keeps the cars safe. The patio has a table with six chairs.

Best Western Pl... Q, General Manager at BEST WESTERN PLUS Quarterdecks Retreat, responded to this review
Thank-you for sending us in a review, we are glad you had a nice stay. Maybe we will see you again. All the best

"Private in bush setting"

PeterJKane, Rockhampton, Australia 18/09/2016

Secure and private units near the boat harbour in a bush setting. Near the boat harbour at Urangen, so it's slightly away from the hustle and bustle of the esplanade strip. Reception was good but the rooms need refreshing.

Best Western Pl... Q, General Manager at BEST WESTERN PLUS Quarterdecks Retreat, responded to this review
Thanks for taking the time to review, we hope you enjoyed your stay.

"A great place for people and their puppies"

cjmeaker71, Stockholm, Sweden 04/09/2016

My partner and I (and our 2 Labradors) were originally staying 2 nights on the last weekend of August 2016. We enjoyed the first 24 hours so much we booked a third night! The one bedroom villa was perfect. The back grassed courtyard was secure and we just left the sliding door open so that the Labs could go in and out as they pleased, they loved it. A short 5 min walk to the beach and a nice 15 min walk to Urangan Pier and Off Leash beach, you can't ask for better. Lock up garage, comfortable bed, fully equipped kitchen and laundry and a great pool, jacuzzi and BBQ area, we will be going back again soon. My only improvement recommendation is for a larger TV in the living area. If you are looking for a relaxing place that welcomes you and your puppies, ring Margaret and make a booking. Thanks for everything Margaret, see you again soon. Chris Meaker

Best Western Pl... Q, Manager at BEST WESTERN PLUS Quarterdecks Retreat, responded to this review
Hi Chris, Thanks for your lovely review, we are always happy to hear about our guests experiences. Give us a ring when your back this way and we will be happy to look after you. All the best //Margaret

"Great value"

ankazobe, Dakar 03/09/2016

This was a great value. The suite was huge and since I was there on my own and it came mid-way through my trip, it was nice to have access to a kitchen and a washing machine/dryer. The women working reception were incredibly nice.

Best Western Pl... Q, General Manager at BEST WESTERN PLUS Quarterdecks Retreat, responded to this review
Thank-you for taking the time to send us this lovely review. We are glad you enjoyed you stay.

"Good room, friendly staff, great place to stay"

Carly_Jade1707, Canberra, Australia 02/09/2016

We really enjoyed our stay. The ladies in reception were friendly and helpful. Our room was nice and spacious, it was equipped with everything you need to cook meals etc. The pool and bbq area were great. The property was nice and quiet. We really liked it, certainly no complaints and would stay again.

Best Western Pl... Q, General Manager at BEST WESTERN PLUS Quarterdecks Retreat, responded to this review
It's always fantastic to hear our guest enjoyed their stay, hope to see you again.

"Weekend getaway "

Col T, Brisbane, Australia 28/08/2016

This resort is excellent, nice rooms , pool, spa, and BBQ area. Margaret is lovely and did all she could to make our stay enjoyable. Taking our 2 Labs with us and staying in a deluxe room was fantastic, the fact you come to the Hervey Bay Area with your pets and stay in well appointed rooms is great. Everything is catered for in the rooms , kitchen , laundry , outdoor patio, comfy beds and dining / lounge areas. There's a safe dog beach at the end of the street and a short walk to the Hervey Bay foreshore and cafes etc. We will come back.

"Lovely service, lovely villa and close to the Marina."

Graham S, Brisbane, Australia 23/08/2016

Visiting Hervey Bay for the whale watching trip, this great accommodation option was one of the places recommended by the tour operators. We needed 3 bedrooms for ourselves and extended family and our lovely villa just fitted the bill. We had one night for just $219 which was great value. The accommodation is just along the road from the marina. So whilst the tour operators offer a pick up, you are only an easy 15 minute walk to the cafes and restaurants to have an early breakfast before the trip. The staff were very efficient on our phone booking and followed up with great service on our arrival. The villa itself exceeded our expectations; it was basically a 3 bed home including a garage and a garden! Lovely service, lovely villa and a great position!

Best Western Pl... Q, General Manager at BEST WESTERN PLUS Quarterdecks Retreat, responded to this review
Hi Graham, Thank-you so much for taking the time to send us in this lovely Review. Hope to see you again. All the best //Sally

"Lovely place to stay"

Vanessa2727, Brisbane, Australia 08/08/2016

Stayed here in a deluxe villa with the hubby and two kids (toddler and baby) Lovely spacious rooms with courtyard off the pool. As it is Winter it was promised to be quiet and it was, although I did question a father and son exiting the pool area only to discover the large spa is heated and I didnt bring my swimsuit to indulge. This two bedroom came with all the mod cons (microwave, dishwasher, dryer, washer etc.) Was a very comfortable stay. I even enjoyed an afternoon walk with my son on the nearby very private beach which leads to the marina and then further up the Boat Club and some other restaurants. My only gripe was the airconditioner which we used to warm up one morning was very loud and needs maintenence.

"Fantastic Resort & Staff"

Karen Y, Caloundra, Australia 02/08/2016

I had the privilege or staying at this beautiful property on the weekend and can't express enough how absolutely beautiful the Rooms and facilities are. The staff were also excellent - very helpful and accommodating. Overall we had a wonderful weekend at this Resort - the only negative was that it wasn't for long enough.

Best Western Pl... Q, General Manager at BEST WESTERN PLUS Quarterdecks Retreat, responded to this review
Hi Karen, That's fantastic you had such a lovely time. Hope to see you again sometime. All the best //Sally

"Great value for a Family"

Amy M, Puckapunyal, Victoria, Australia 20/07/2016

This is the second time we have stayed here in a 3 bed villa. I was travelling with 2 adults and 4 kids and there was ample room and the value was exceptional. Two bathrooms, 3 toilets and the option of another pull out futon upstairs, everyone had their own bed it was great. Full kitchen and laundry. With two lounges also there was no need to argue about tv channels. Absolutely no need to cram everyone into a hotel room when this is available. The complex also has a great spa, pool & sauna. When travelling with kids I would highly recommend staying here. We were in villa 14.

Best Western Pl... Q, General Manager at BEST WESTERN PLUS Quarterdecks Retreat, responded to this review
Hi Amy, You and your family are welcome back anytime. It's lovely to hear when guest enjoy the facilities and our lovey villas. Hope to see you again when next in Hervey Bay. All the best //Sally

"Quiet, lovely unit. "

Carolyn S, Dysart, Australia 20/07/2016

This is our second stay here. We love the spacious unit with all the mod cons and the quiet location. It is unusual to have such quality accommodation that is pet friendly. You have your own yard and there are no restrictions on dogs being inside the unit. We love holidaying with our dog and rarely experience such quality. The dog friendly beach just a short walk away is fantastic for a daily walk. Love the secure feeling of the gated entrance and the units feel very secure. It's hard to leave. We'll be back again, hopefully soon.

Best Western Pl... Q, General Manager at BEST WESTERN PLUS Quarterdecks Retreat, responded to this review
Hi Carolyn, That's lovely to hear, we do try to keep our villa up to high standard. Our pet fee is applied so our house keepers can spend that extra time thoroughly cleaning the villa after a pet has stayed as well being able to get the carpet steam cleaned more often. it's wonderful to see our efforts are appreciated. All the best //Sally

"3 day stay"

User 19/07/2016

OMG, was gobsmacked at the roomy layout of the deluxe villa, it is well maintaned, clean and offers modern appliances. Is located 60m from the beach and shops within a short distance. The staff are extremely friendly, helpful and knowledgeable about their Hervey Bay and surrounding areas. Definately recommend staying here and will return again i the near future

Best Western Pl... Q, General Manager at BEST WESTERN PLUS Quarterdecks Retreat, responded to this review
Hi Margo, Thanks for that lovely review, we are really happy you enjoyed your stay and hope to see you again in the future. All the best //Sally

"Quiet, clean and spacious "

User 15/07/2016

We stayed in a one bedroom villa for 2 nights. The villa was very spacious, clean and nicely decorated with all the facilities we needed. The garage and outdoor seating were also a bonus. The staff were friendly and welcoming and the villa was a great quiet base to explore Hervey Bay. We were just 5 minutes away from Marina where we went whale watching. I'd recommend having a car whilst staying here.

Best Western Pl... Q, General Manager at BEST WESTERN PLUS Quarterdecks Retreat, responded to this review
Thank-you so much for taking the time to send us this review. We so delighted you have enjoyed your stay and hope to see you again sometime. All the best //Sally

"A regular place for us to stay"

Sharon W, Brisbane, Queensland, Australia 06/07/2016

We have stayed here on multiple occasions and always found the rooms spacious, comfortable and clean, with a well equipped kitchen. The staff are always very helpful and friendly. The location is quite, though still handy to many amenities, and very easy to get to the boat harbor from.

"Quiet location."

Gary_Radley, Warrnambool 20/06/2016

We stayed here for three nights in a 1 bedroom unit which was modern, spacious, comfortable and had a fully equipped kitchen. Our own garage was a bonus. We asked for a spot that was quiet and away from public areas and that is exactly what we got. It was only a short distance from the marina. Would definitely stay here again!

Best Western Pl... Q, Manager at BEST WESTERN PLUS Quarterdecks Retreat, responded to this review
Hi Gary, So glad you enjoyed you visit, hope to see you again soon. all the best //Sally

"Great place to stay"

Peta M, Sydney, Australia 25/04/2016

Couldn't fault our stay at Best Western Plus Quarterdecks. Room was lovely, clean and spacious, staff were friendly and helpful upon check in, and we were even able to check in early. We didn't have a car, but there is a garage to park onsite, and I would recommend hiring a car if you're staying in Hervey Bay, would have made our stay a little easier.

Best Western Pl... Q, General Manager at BEST WESTERN PLUS Quarterdecks Retreat, responded to this review
Thank-you very much for taking the time to give us this lovely review, we are so glad you enjoyed your stay.

"Love this place! "

LPTraveller760, Sydney, Australia 16/04/2016

Our second visit here, this time we had unit 15 which was on the street and a three bedroom place. Cannot fault the service, the resort or the facilities (we particularly love the pool/spa/sauna) - the only reason we didn't score five star was the aircon in this unit was very noisy. Akin to a jet plane :-) but all in all, still a wonderful experience

Best Western Pl... Q, General Manager at BEST WESTERN PLUS Quarterdecks Retreat, responded to this review
Thank-you for taking the time to review our Villas. So glad you enjoyed your stay. Sounds like I need to call the service tech for this air con. Thanks for letting us know. Hope we see you back again soon.

"Quiet convenient location!"

User 28/03/2016

This was an excellent choice of accomodation for a large family or group of people, the townhouse was beautiful and modern as well as clean. The laundry was a bonus. The pool and spa area were well maintained and private. Only downfall to this place was the wifi which was free but didn't work well.

Best Western Pl... Q, General Manager at BEST WESTERN PLUS Quarterdecks Retreat, responded to this review
Thank-you for taking the time in giving us a great review, we really try hard in giving our guests the best experience possible. We are in the midst of upgrading our Wi-Fi system, some Villas have less signal than others and that's something we want to improve. Hope to see you again. All the best //Sally

"Wish We Stayed Longer"

Carly P, Calgary, Canada 10/03/2016

My husband & I stayed in unit 14 for a 2 night stay during our honeymoon. We were upgraded to unit 14 which was more than we needed, but very nice. Clean & spacious unit with laundry. Staff were friendly & helpful. Nice pool, not very big but great for cooling off and it was in a nice enclosed area. Wifi wasn't great but not a major issue for our short stay. You get what you pay's free.

Best Western Pl... Q, Front Office Manager at BEST WESTERN PLUS Quarterdecks Retreat, responded to this review
Thanks so much for taking the time to review us on trip advisor. We are so happy you enjoyed your stay. Enjoy the rest of your Honeymoon. All the best

"Good stopover"

Jill E, Eastbourne, United Kingdom 27/02/2016

Stayed here while we visited Fraser Island and Elliott Island would like to thank Margeret and her staff for being so very helpful, thank you for looking after our luggage while we did our sighting seeing. Within walking distance to shops and harbour. Very clean accommodate with all amenities. Would recommend. Thank you again.

Best Western Pl... Q, General Manager at BEST WESTERN PLUS Quarterdecks Retreat, responded to this review
Hi Jill, Thank-you so much for your lovely review, was wonderful to have you and we hope to see you again some time. All the best Margaret, Sally and Crew

"Wonderful stay- Group of 6- Spacious, affordable, clean and quiet."

Lauren C, Sunshine Coast, Australia 25/01/2016

We stayed in a 3 bedroom villa- 4 adults and two children. Large living area, with outdoor space, fully equipped laundry, kitchen and double garage. The main bedroom was spacious, and the ensuite/WIR was huge. Nice living area- large- plenty of room to move. Location was ok- in a very quiet area, away from the tourist areas. Complex facilities (Pool BBQ and Spa area) were kept clean, and well maintained. Plenty of space for each family- 3 toilets & two TV's in the 3 bed-villa, made life a little easier with the kids! The villa was spotless, the staff were friendly and the kids did not want to leave! A great stay- Thank you.

"Large, clean & quiet"

Sujoy M, Melbourne, Australia 16/10/2015

Very well maintained spacious self serviced apartments with everything one could possibly need. Quiet location away from Esplanade so a car is a must & would not suit those wanting water views. Stayed in one bedroom unit which even has its own courtyard. Onsite pool, spa & BBQ. Serviced once a week. Free wifi but no Foxtel. Window covering in bedroom not great & lets too much light in for those wanting to sleep in during a vacation would be a criticism

"spotlessly clean, spacious villa"

Carol A, Harlow, United Kingdom 07/10/2015

We stayed 2 nights (a return visit after staying one night earlier in the whale watching season). Villas are spacious, spotless and nicely fitted. Service is professional and welcoming. It is a really lovely complex although the room was warm when we arrived and we would have liked the bedroom cooler. There is a fan but would have benefited if the air con had reached the bedroom better but otherwise nothing to fault. Free internet was very useful - many of the places we look at charged up to $25/day. Good value stay! Outside deck was lovely - each villa has its own deck and small garden

"One night stay"

Judith S, Durham, United Kingdom 07/10/2015

The apartment was lovely, spacious and comfortable. There was also a nice little patio area. It was very quiet but not far to walk to the beach. The people on reception could not have been more helpful. I would have been happy to spend a week there.

"One night stay"

Susannah88, Brisbane, Australia 12/09/2015

Lovely complex and operators but an overkill for my overnight business trip. Not close nor convenient to food outlets, no room service and you're in the suburbs. Ok if you're there for whale watching because it's close to the Harbour. May I also suggest that a torch would be a handy accessory especially in times of a power outage and all phones are rendered useless when the power is out so in the event of an emergency all management would be uncontactable which is not ideal. If you like a large one bedroom apartment, full size kitchen with nice furnishings then this is the place for you.

"Overnight with Friends"

SandyBargara, Bargara 11/08/2015

Three couples overnighted in Hervey Bay to go Whale watching. We were all very happy with the 3 bedroom town house we rented. It was very spacious, an extra toilet downstairs, and very comfortable beds. The upstairs area had a fold out bed that could be utilised for another couple if need be, or bring an air mattress. The apartment appeared to have most of what we would have liked to have if we'd stayed longer. It was an easy walk to the Hervey Bay Boat Club and the restaurants around the Marina.

"Perfect "

shirleeann f, Maryborough, Australia 06/07/2015

We have just stayed there over the weekend in a one bedroom villa - despite the fact it is school holidays there is still a lovely peaceful feeling there, the retreat has a pool, spa and sauna and the villas are very private. Everything was spotlessly clean and extremely comfortable, the staff were lovely and very friendly - it's all secure and gated and I would absolutely recommend this place without hesitation

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.