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Best Western Plus Hotel Spasskaya, Tyumen

4.5/5  - basé sur 301 notations.
2A Lenina Street, 625003, Tyumen, Russia - See map
Best Western Plus Spasskaya - Best Western Plus Spasskaya The Best Western Plus Spasskaya is ideally located in the center of Tyumen. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Spasskaya is located in one of the most important business cities and also prominent in the political and cultural life of the country in Russia, Tyumen. The city is also known to be the transportation hub and industrial center of the Tyumen Oblast, a vast oil-rich region stretching from the Kazakh border to the Arctic Ocean as well as the home of many companies active in Russia's oil and gas industry. Being in the center of the historical part of Tyumen city, the hotel offers 84 comfortable rooms with a mini bar, free high-speed Internet, interactive television, orthopedic mattress, antiallergenic pillows and blankets. When guests enter the impressive stairway from the street to the hotel, they are greeted with the highest quality of service. The elegant atmosphere throughout the hotel is encouraged by the tasteful decor and modern facilities, which are highlighted in the amenities within the building. The hotel offers three conference rooms that can cater up to 90 delegates and has all necessary equipment for catering business meetings, seminars, corporate trainings and negotiations. Guests can enjoy their breakfast, business lunch or dinner in the Dyagilev Restaurant or cocktails and snacks in the cozy lobby bar, where in the warmth of the fireplace, everybody can relax after a working day or have a business meeting. At the Best Western Plus Spasskaya, you will appreciate the highest quality of service and an elegant atmosphere.

Best Western Plus

Hotel Spasskaya

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Health club
    Health club
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 301 guest reviews
NOTE ISSUED
Excellent
186
Very Good
80
Average
19
Poor
12
Terrible
4
REFER TO NOTICE
Business Business
205
Couples Couples
25
Family Family
15
Friends getaway Friends getaway
16
Solo travel Solo travel
23
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Hotel staff is not welcomed"

2
21/10/2018

Well, i have arrived at 10 pm for one night. Upon arrival time i was very tired and asked about late departure time, where received confirmation from the reception desk that i can check out until 04:00 pm and was very happy as i had night flight. However at 02:00 pm i have been informed that i already charged for late check out. I have explained that no-one did not inform me about additional charge. Anyway, i had to check out and left time walk on the streets. Therefore in case of early check in or late check out you will be charged as additional charge. Breakfast is veeeeery poor. There was no complimentary water.

Виталий С, Генеральный директор at Best Western Plus Spasskaya, responded to this review
Good afternoon, Miragha! Thank you for your review! We are very sorry that there was a misunderstanding situation during your accommodation at our hotel. The situation was about “Late departure” service: you specified if the late check-out from our hotel was possible, and front office member confirmed that the late check-out was possible (at our hotel this service is called “Late departure”). “Late departure” service is paid according to The Hotel Rules; either you can find this information in the price list at the front desk. Check-out time at the hotel is 12 o'clock in the noon; at our hotel you can stay in the room until 2 o'clock in the afternoon without extra payment; check-out after 2 o'clock is called “Late departure” service and paid according to the price list. “Late departure” service was provided to you at 4 o'clock in the afternoon without extra payment. Complementary bottle of water is put in the room on the day of arrival. We also want to know more about breakfast: we would appreciate if you will describe what was wrong at breakfast and what in the assortment of dishes did not suit you. We are looking forward to get in touch with you, our e-mail address is: [email protected] Thank you very much for your review! Have a nice day! Vitaly Samoilik general manager

"Lovely hotel, v helpful staff"

5
09/12/2017

We stayed here one night. Rooms are very well appointed lobby bar and restaurant furnishings are tasteful and comfortable.the food for dinner was excellent. Cakes were disappointing and the breakfast was not to our tastes however the teas were excellent. The staff were very helpful. Special thanks to Anastasia on the front desk who made lots of calls on our behalf to airports and consulates to get information on the process to extend our visas as one of our connecting flights out of Russia was cancelled. I would definitely recommend this hotel.

Виталий С, Генеральный директор at Best Western Plus Spasskaya, responded to this review
Dear keltchick, Thank you very much for your review! We are looking forward to your next visit. Best regards, CEO, Samoilik Vitaliy

"Great Hotel to stay"

5
30/10/2017

The rooms are of adequate size, clean with spacious toilets, free toiletries, tea maker. Friendly hotel staff. A well laid breakfast that suites different tastes. A bar cum restaurant at lobby level. Within walking distance one can find number of restaurants, stores, the "Bridge of Lovers".

Виталий С, Генеральный директор at Best Western Plus Spasskaya, responded to this review
Dear BharaliB, Thank you very much for your review! We are looking forward to your next visit. Best regards, CEO, Samoilik Vitaliy

"Comfortable hotel"

4
02/10/2017

This is a lovely, comfortable, and well run hotel. The room was excellent -- comfortable bed with good sheets, plenty of pillows, enormous bathtub for soaking in. Breakfast was pretty typical for Russian hotels -- plenty to pick from. You can also order waffles to be made fresh. I was on third floor facing street, and the traffic was not very loud. It is not really in the main center, but that is just a short walk away. Airport transport a bit erratic (not offered to airport on Monday morning for some obscure reason). There is a health club that you can use, but the hours are very restricted -- and clashed with my work schedule.

Виталий С, Генеральный директор at Best Western Plus Spasskaya, responded to this review
Dear EWinNZ, Thank you for choosing Best Western Plus Spasskaya Hotel! We really appreciate your taking time to share a review about your stay and thank you for all your comments. We are looking forward to your next visit. Vitaly Samoilik general manager

"Well kept hotel with little restrictions"

3
24/08/2017

The Best Western is located close to all interesting parts in the old centre of Tyumen. The service is very friendly and supportive and overall the quality is very good. Particularly the break-fast buffet is of exceptional quality and variety and the overall atmosphere is really very nice. The rooms are nicely equipped and the internet works very reliable and extremely fast. However, there are some minus points which considerably minder the quality of the stay. An elevator that is out of service for several days is not acceptable, even more if one needs to walk to the upper floors. The room service is hazardous. Sometimes it works and sometimes not including the mini bar - overall there seems to be no rule. It is not acceptable that if you work in the morning with a sign (no disturbance) the room service ignores you then for the rest of the day. All rooms (after consultation with my colleagues) are noisy - exposed to the main street, there is always traffic and on the back-side you look at the railway station and a kind of storage area where works take place at very strange times. Loud works. There is no protection against mosquitos if you open the window and you might "herit" mosquitos if you enter your room first. All this minders really considerably the sleeping quality.

Виталий С, Генеральный директор at Best Western Plus Spasskaya, responded to this review
Dear Christine! Thank you so much for your review! We are really glad that you have chosen our hotel for your stay. We will certainly pay attention to all the shortcomings you have written about and the appropriate measures will be taken. Hope you will choose Best Western Plus Spasskaya for your nex stay! Best Regards Vitaly Samoilik, general manager

"Business Trip."

5
22/05/2017

Fantastic hotel in Tyumen. Rooms were large and had everything you needed. Good AC / heating and a very comfy big bed. Tea / coffee station and a large flat screen TV. Rooms cleaned everyday. Hotel staff are always there to help and are there 24 hours a day. Very relaxing bar with large comfy chairs. Breakfast is excellent and opens early. Reception will arrange taxis to and from office and add to your bill. Excellent hotel and I will return again.

Виталий С, Генеральный директор at Best Western Plus Spasskaya, responded to this review
Dear Jibber08! Many thanks for your review, we are glad to see you again! Vitaly Samoilik general manager

"Great place"

4
23/04/2017

Just perfect for the price you pay. English speaking staff in a modern hotel with all the possible facilities available. A special hoerey for the restaurant that serves fantastic local dishes, magnificantly served. good bar to spend they verycold late hours in Siberia...

??????? ?, ??????????? ???????? at Best Western Plus Spasskaya, responded to this review
Dear guest RobVG Thank you for your review, we are glad to see you again! Vitaly Samoilik general manager

"Nice hotel"

5
12/10/2016

Stayed for business trip. I have been happy. Quiet, clean, very present staff. Good soft sleeping mattress. I think breakfast could be more diversity. A good thing there is an ATM at the ground floor.

??????? ?, ??????????? ???????? at BEST WESTERN Plus SPASSKAYA, responded to this review
Dear BasilJr, Thank you for the feedback. We will be happy to see you again! Best regards Vitaly Samoilik general manager

"Nice hotel, great location"

5
22/05/2016

I stayed at this hotel 1 night for business. Excellent location near the river bank in the city centre. Good access to the airport. The hotel was clean and cosy. The standard room was a little bit small, but that wasn't a criteria for me. Wifi: the signal was constantly disappearing... But didn't cause big problems. Breakfast was OK. Nothing special, but free

??????? ?, ??????????? ???????? at BEST WESTERN Plus SPASSKAYA, responded to this review
Dear Tadas_juozonis Thank you for the review! Vitaly Samoilik general manager

"Great Stay"

5
29/04/2016

Very comfortable hotel. I stayed for 5 days and enjoyed it fully. The breakfast was wonderful, room comfortable, and staff very friendly. They helped me to find everything that I needed. Food at the restaurant was very good. I was pleasantly surprised. The "Siberian" cuisine was excellent. The hotel is conveniently located within walking distance to the center of the city. Perfect location.

??????? ?, ??????????? ???????? at BEST WESTERN Plus SPASSKAYA, responded to this review
Dear guest Evesmyth Thank you for your review, we are glad to see you again! Vitaly Samoilik general manager

"Business hotel with good location"

4
21/03/2016

The location of the hotel was great: very close to the embankment of Tura river and walking distance from the center. Good breakfast buffet also serving omelettes and hot waffles on order. The hotel was clean and all the basic needs were covered. The service was some what slow, especially at the bar, but all problems were solved.

??????? ?, ??????????? ???????? at BEST WESTERN Plus SPASSKAYA, responded to this review
Dear sarih924! Thanks for your feedback! Vitaly Samoilik CEO

"Great hotel, great food"

5
04/10/2015

I've been in Tyumen on business, so my main concern was - a good hotel where one could rest. Spasskaya hotel was exactly that.... The staff was really friendly and the room was may be a bit small, but surprisingly comfortable. There is not much to do in the city when you are alone, so the food is playing an important role here. The restaurant in the lobby was really very good with a great variety and obviously good cook. Frankly speaking I was impressed and would stay there next time if I am in the city.

??????? ?, ??????????? ???????? at BEST WESTERN Plus SPASSKAYA, responded to this review
Dear Dan, Thank you for your visit and feedback. Very nice to hear a positive opinion about our hotel and restaurant. I'll tell the chef and all colleagues about your review. Come and visit us again! General manager Vitaly Samoilik

"Bedbugs - unbelievable!"

2
24/02/2015

Very expensive hotel located in the middle of the town. Good furniture in the rooms, modern design, for the first look it's clean and cosy. But wouldn't recommend the hotel because of the following: - there are bedbugs in the bed! Hard to believe but I still have cimicosis! After my stay in the hotel I've visited the doctor... - very expensive! especially for Tyumen. - miserable room kit - only shampoo and shower gel (very low quality), nothing more. For 4 stars hotel it's pretty strange not to put in the room bathrobe, slippers etc. - girls on reception are far from beeing friendly. May be they were just tired in the evening, but we didn't felt any warm welcome. - it's very hot in the rooms during the night. You should open the window despite the noise from the street, but after a while it becomes cold, so you stand up, close the window; and in 10 mins it's hot again... and you jump all night long trying to find the balance... So considering all the above, it's an overpriced hotel with a good location. Bedbugs are absolutely unacceptable!!

VitalyVS, ??????????? ???????? at BEST WESTERN Plus SPASSKAYA, responded to this review
Dear Alice_Soul, We are very sorry to get review your stay at the hotel. It's really unbelievable bedbugs, because the hotel is new, we use only hypoallergenic mattresses, professional clean equipment and washing bed lines. It's really incredible information. I kindly request you to contact me by email ([email protected]) and inform me your room number and period of stay. I would be very grateful for this information. We have to check this case and take immediate action. Vitaly Samoilik

"Excellent service and friendly staff"

5
05/02/2015

I fly to Tyumen early but when I do, This is my favorite hotel. Great staff, very clean and modern hotel, free wifi with breakfast included. The staff are accommodating even at 4 am when I was leaving for the airport and wanted to know whether I can have breakfast "to go". Tea, coffee and a bottle of water is also provided in addition to other amenities in the room.

"Great hotel, best in town"

4
01/08/2014

The hotel has a good location, walking distance from the river park and city. Rooms are very comfortable, good TV choice and good blue for what you pay. Staff is friendly, breakfast and restaurant ok but there a plenty of great restaurants in town.

"Very nice!"

4
21/07/2014

This is one of the best hotels in the city. I've stayed for one week and everything was perfect. The room was perfectly clean, the laundry service completely efficient. Also the food in the restaurant was ok. The staff speaks good English and they are always ready to satisfy the customer's requirements. They also have transportation service to the airport (20 minutes away). Very good experience! The only negative point is that there's no gym or wellness center in the hotel. Excellent for business trips.