Best Western Plus Southpark Inn & Suites,  Tyler

4.5/5  - based on 271 guest reviews.
120 W Rieck Road, 75703-3701, Tyler, United States - See map
+1 903 534 8800 +1 903 534 8800



Your room

> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Outdoor pool
    Outdoor pool
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 271 traveler reviews
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From the Canton Trade Days to the recreation at Tyler State Park, there's no end to the options for visitors at our Tyler, TX hotel. Students, faculty, staff and their loved ones at Tyler Junior College and the University of Texas Tyler all consider our Tyler hotel their home away from home. Whether you need an extended stay or you're just here for the weekend, depend on us to provide you with the southern hospitality you deserve. Mother Frances Hospital is a short drive away from our hotel in Tyler, Texas making things a little easier for medical employees. Local golf courses are especially popular, and there's nothing better than working on your swing in the warm Texas sun. However, shopping is also a sport in this region, and the deals at Broadway Square Mall can't be beat. Head to nearby Lake Tyler for swimming, fishing and boating. The Waterpark of the Villages is the perfect place to cool down for families or Tyler hotel guests looking for a little more excitement on their trip. However, the Tyler Rose Gardens and Caldwell Zoo are a real treat for visitors of all ages. Visit the blossoms, or spend the day at the zoo meeting exotic animals from around the world. Business travelers are pleased with our superior location within walking distance of several restaurants, luxury bedding and the easy commute to many of the area's biggest companies. If you're here for work with the East Texas Medical Center, Trinity Mother Frances or the University of Texas Health Center, your commute will be quick and easy from our Tyler hotel. Our friendly staff members are always available to help make your stay even better. Get recommendations on sightseeing attractions from locals. No matter what brings you to Tyler, staying at the right hotel can make a world of difference. When you're the top priority, a good trip can turn into a great one. Reserve a Best Western Plus Southpark Inn & Suites room or suite today!

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 271 guest reviews
Certificate of Excellence
Business Business 75
Couples Couples 53
Family Family 93
Friends getaway Friends getaway 15
Solo travel Solo travel 22
Sleep Quality
Best Western Plus Southpark Inn & Suites,Tyler
  • 5
    « Great location. »

    Property is very clean Beds are comfortable. Breakfast has a nice selection is fresh and hot. There are many different types of restaurants in the area to choose from. Staff is friendly knowledgeable and customer focused

    « wonderful stay »

    we booked this room for the impending birth of a grandson!! All interior rooms , wonderful staff and no Riff raff in the parking lot etc. Absolutely 5 star stay in Tyler. The desk clerk even worked with us to get us a better rate than my normal discounts.

    « Great place to stay! »

    Great place to stay. Beautiful lobby and nice rooms. It appeared to be a recently built hotel. Staff was friendly. Centrally located. Restraunts and shopping very close. Will stay here again when we visit my daughter in Tyler

    « Clean and nice location »

    This was a short stay, I landed in Dallas and drove to Tyler late at night and left early the next morning. Hotel was clean, room was large, plenty of parking. Great location, close to food and shopping. Price was spot on. I would recommend this hotel.

    « Great price and room »

    The price was good for the room. It was clean, the beds were comfortable and the staff was very friendly. I would definitely stay at this location again. The breakfast was very good. They had many choices to choose from.

    « Best Western Southpark »

    This is a great hotel if you are planning to visit Tyler. The staff is friendly. If you are a regular, they know and remember you. I'm there for business and like my "room". I get the same one every time. They know me and are just super. The breakfast is good: I make a biscuit sandwich and they have great coffee. The bed and room are very comfortable. There is a work area and a nice recliner. Comfy beds and pillows. I like this location. There is a park just .2 miles away and it's also within walking distance to a few restaurants. I'm on business. It's also a great location for my next day of work.

    « The Best Hotel »

    Love this hotel, immaculate rooms, Staff is always friendly. Breakfast is delicious and a wide variety to choose from. Small pets are allowed for a fee. Glad to see that they still allow for smoking. I won't stay anywhere else.

    « Phillip »

    Very nice and friendly staff. We have stayed here many times when we go to Tyler. In fact, this is the only place we stay. Good price. Close to the mall and lots of other shopping, lots of good restaurants in the area. The breakfast is always fresh and good.

    « Best stay at the Best Western »

    No need to shop around for a Hotel that offers everything a traveler needs when there is a Best Western around. For you get a great price, friendly service, clean lobby and rooms, everything you need in the rooms; large TV, refrigerator, microwave, hair dryer, iron, soft pillows and comfortable beds and very clean. The FREE breakfast has a full assortment of food including bisquits and gravy, waffles, eggs, sausage and more. And friendly staff that makes you glad you came for a stay.

    « Above Expectations »

    Very nicely redecorated and clean, breakfast was excellent. Rooms are warmly decorated with all new carpet and furnishings. Toilet was very loud. But would DEFINITELY stay here again. Located close to almost everything.

  • 4

    I,ve never had a bad experience at a Best Western , but this is the best I've stayed at . The appearance both inside & out was above average, and everything in the room functioned properly. Misty, who checked us in, was professional, courteous, and had a great sense of humor. I would certainly go there again when in Tyler.

    « We came to see our granddaughter cheer at a TJC football game »

    We had 2 suites and they were nice. The lobby hallways and rooms were very well kept. The a/c was on and the rooms were comfortable upon arrival which means a lot to me. The staff was very friendly and helpful. I would definitely stay here again. (And I'm sure we will)

    « Great Service! »

    This is my third stay at the Best Western Southpark In and Suites and I'm sure I'll be back. The staff is so Friendly, Helpful and Knowledgeable, and the room was clean, quiet and comfortable. Our breakfast was absolutely delicious with SO MANY choices! Highly Recommend

    « Great Staff and Property »

    The staf at this hotel was AMAZING, especially Misty. She was very sweet and helpful. The rooms were very nice and clean. If you need a place to stay in this area, I highly recommend this Best Western Plus.

    « Room »

    The room was very nice. Just not enough lighting. Also had a bad oder as you enter the room. We were very happy with the room and very comforterable. It was also very to get to from where ever we had to go to and from. Would recommded Best Western Hotel to others.

    « Home away from home »

    This hotel was recommended to me by the previous territory manager. It's a great hotel. Locally owned. Great staff. They know you when you walk in. Nice clean rooms with a good working space and a nice recliner to relax before retiring. Good breakfast. Great coffee. Convenient to my territory. Near shopping and eateries. Within walking distance of a nice park. Safe location - I park my car and walk to the park and to the shops or restaurants. I've never had a problem with anyone in the area. It's East Texas. They are just nice! Being a businesswoman, I really appreciate all the above.

    « Typical Best Western! »

    Nice place to stay. Clean inside and out, well appointed rooms,comfy beds, quiet and a very good breakfast! This location is close to shopping, restaurants and the UT-Tyler campus. They have an elevator so you wont have to climb those stairs. Last, but not least, they have Misty at the front desk! She and the rest of the staff help make this a great place to stay.

    « Best Western - Tyler, TX »

    Great place to stay. Clean, friendly staff, and all the amenities you could ask for at a great price. Centrally located with convenient access to restaurants, shopping, and everything else in Tyler. Highly recommend for a great night's sleep!

    « Great property, close to food, shopping »

    We have been on the road almost three weeks, and are heading home. We have been in eleven hotels during that time. We have paid from fifty dollars to just under $170. We paid $103 here, and this room is nicer than the room we had at the five star Sheraton Steamboat Springs. We have comfortable beds, two stuffed chairs to relax in, a desk and chair, and a spacious bath. Now to be fair, the room at the Sheraton was part of a block for a wedding, so I am sure it wasn't their best. My point is that neither price nor the name of the property always guarantee value. However, when we have selected well rated properties off TA, we have not been disappointed. This Best Western was great. So quiet, we all slept late!

    « Great Hotel »

    The room is nice for the price. This location is near everything. Shopping, Restaurants and getting to the loop is convenient for transportation. The pool area is outside. The fitness center was adequate. The elevator is near the lobby, right around the corner. The breakfast is on par but I would say the breakfast area is a little small. One thing I really enjoyed as someone who spends a fair amount of time in hotels is the cleaning service. In 3 days and 2 nights not once did I see the service. In other words they do not have someone knocking on your door at 8:00 to see if you are still in the room! Awesome.

  • 5
    « nice place »

    Hotel was very clean, nice pool, and wonderful breakfast. THe front desk was very courteous . Had to stay because of some work being done at my house. Would stay again if needed needed. . We left several items at home and the front desk were so nice to supply up with toothpaste and razors when we asked. close to shopping and restraunts.

    « The Extra Mile »

    Misty at the front desk is a treasure. She was very helpful to me when a family member needed emergency housing and I was half a state away. We were able to work out a satisfactory resolution by enlisting the help of a wonderful staff person at the Best Western in my town. Misty was courteous, patient and very helpful. It was a true gift to have someone assist me in this difficult situation. My family member is very satisfied with the room and service as well. Certainly it is employees like Misty that draw repeat customers. Customer service is a rare treat today.

    « The best hotel in Tyler, Texas....for several reasons »

    This is my favorite hotel in Tyler. These are the things that make it my hotel of choice: close proximity to shopping (mall and boutiques) and restaurants, ease of access to main highways, great breakfast, CLEAN, free and convenient parking, 12:00 noon check-out, and it's soundproof enough that you don't hear hallway noise if you are trying to sleep in. The front desk staff is very friendly (big shout out to Melissa!), polite, knowledgeable, professional, and prompt with my requests. The rates are very reasonable, too.

    « Good Hotel »

    Our room was clean and well appointed. The pool area was nice and clean as well. The free breakfast was plentiful and tasty, including Texas-shaped waffles. There was a small amount of street noise, but not a deal breaker. The location is convenient to shopping and restaurants.

    « Best Hotel Ever - Pool Disability Friendly!!! »

    This hotel may very well be the most impressive I've ever stayed in on many counts, but none as much as what I saw at the pool. I have never seen this before and im not sure i will again. They actually had a motorized lift chair for those with disabilities to help them sit down into the pool with everyone else. I got tears in my eyes as I thought about those who would normally not get to have that experience getting to enjoy the water and the blessed person who not only thought to give them that experience, but brought it to fruition. God bless them. I was lucky enough this morning to get the chance to meet the owner and thank Him personally for this experience. This hotel in the relatively small town of Tyler, TX has gone above and beyond, not only for their customers, but for their fellow man. Bravo!

    « Nice Hotel »

    We enjoyed our stay. I thought this was a new hotel based on information online, but when we arrived, realized we had stayed in this hotel 15 years ago, but it may have been another hotel brand, and it has been updated. Very nice staff, and a convenient location to all we were doing while there.

    « Recent stay »

    My stay in this hotel was great. The staff was friendly and the breakfast was good. Hotel was clean. Room was much cheaper than other hotels I contemplated staying in and would say the stay was just as good as the other hotels I have stayed in.

    « Extremely nice! »

    My daughter, 3 grandsons ages 8, 6, & 4 and I stayed overnight here on a trip from MS to AZ. The grounds were immaculate as well as the lobby. The lady behind the desk was very friendly and accommodating. The room was spacious and very clean. The decor was an ornate type, but it was very tastefully done. The breakfast bar was plentiful in choices and the waffles shaped like Texas were so cool! The lady who checked us out was quick to credit the owners when I complimented her on the hotel, which I thought showed great loyalty. I would absolutely recommend staying there!

    « Clean and Nice place to stay with Military Discount »

    Really enjoyed our stay here. The price was only 94$ after military discount. The room was very clean and the breakfast was delicious. The staff downstairs were extremely nice and welcoming. One of the best hotel stays I have ever had! Thank you to the management for running a clean establishment.

    « Large, comfortable suites in central location »

    I've stayed here many times. Rooms are large, clean and comfortable. Staff nice. I always stay here when in town on business. Breakfast is mediocre with same limited items as cheaper hotels. Internet speed is ok. Overall, I'm always satisfied with stay

  • 5
    « peaceful »

    could hardly see the hotel from the street but close to everything, secluded and quiet. Room was ideal for someone who is wanting to relax and enjoy the evening. Room size was larger than most. even had extra coffee and not just 2 bags

    « Weekend Getaway »

    We have stayed here several times with no problems. This time was about the same, but the wifi was very weak. I notified the staff, but there was no improvement. I'm pretty sure that poor wifi will lose a few customers.

    « Best Western Plus Tyler Texas »

    The room had a very musty smell which I think was coming from the carpeting. It might have been water damage on the rugs but it was not pleasant. We had people above us making noise when trying to sleep and our $65,000 BMW was covered with tree sap when we left. It was not a pleasant experience to say the least and it cost us $129 to get our car cleaned which should never have happened. They need to put up a sign near this tree warning people of the problem!

    « Clean room »

    We stopped for the night, and we were tired from driving all day. We appreciated the cleanlineas here. The bed was clean and nice pillows. Clean bathroom. When we walked up to the door we were greeted in a friendly manner. I would recommend this place. We found nothing wrong. Breakfast was ok, typical motel breakfast. They had some hot items, round eggs, pretty cooked sausages, bisquits and sausage gravy with very little sausage in it.

    « Great place to stay »

    I would recommend staying at the this hotel to my family and friends. I was pleasantly surprised by the rooms amenities for the price. The recliner is a very nice touch. The hotel is located on the south side of town. It was very easy to get onto the toll road and bypass the traffic trough town. There are a lot of restaurants to choose from close by to.

    « Very good for the money »

    This Best Western was anywhere from $30-$50 less than comparable competitors. The room and bed were fine, the complimentary breakfast gave you several choices. It was also centrally located, just a couple of blocks south of the loop. I would stay here again, especially at the price we paid.

    « Enjoyed the stay »

    The staff was very professional and informative, they exhibited patience and were very courtesy. The breakfast food was hot and the coffee was just the thing needed at 6:30 in the morning. Next time I stay here, I plan on bringing the family too.

    « Here in town for business »

    Pretty decent hotel in the middle of most of the shopping in Tyler. Lots of restaurants nearby. On a side street off the main boulevard. Plenty of free parking. Wifi was fast and stable. Had a large room with small refrigerator. Coin laundry machine on site. Staff cleaned nicely every day. Free breakfast in the morning and one cup coffee maker in the room.

    « Visiting Family »

    Stayed 2 nights and everything was nice. Very friendly staff. Not thrilled about a 2nd floor room as I'm pretty sure I requested a top floor room, but the room was quiet (we always bring a fan for white noise effect) & the room was cold even on low cool (I like it cold). Breakfast was average. Would have liked a choice of fruits, only bananas offered (almost too ripe). A small variety of strawberries, melons, pineapple would have been nice. Had to tell staff there was no coffee each morning, but they were quick to provide a fresh container. We were told the hotel was full, so some added staff would have been nice to help during the breakfast hours so food/drinks wouldn't run low and tables would have been cleaned off (we had to clean off our table the 2nd morning).

    « Very nice. »

    We only stayed for one night but the highlight was the nice bed, we slept really well. The staff were very friendly also! Highly recommend! They had a great breakfast in the morning! Also a weight room, and a business room.

  • 5
    « Best Western Plus Southpark »

    This is the nicest Best Western I've booked. The front lobby is nicely done, as well as the hallways. It's always clean. There is a laundry available for guests. The rooms are roomy and well decorated. The bed comfortable with plenty of pillows. A table for work as well as a recliner for relaxing. The staff is friendly and great with recommendations. It's within walking distance to Rose Rudman Park and several chain restaurants. Locally owned restaurants are available as well, but best reached via automobile. Even though the hotel is located near a busy intersection, I heard no traffic.

    « Surprise, Surprise !!! »

    It may not look like a four star hotel from the outside but inside it does. Great hotel on the inside-lovely room - very nice and clean . We heard someone complaining at breakfast at the choice-we were pleased. Would absolutely stay here again!!!

    « The best for the money »

    This hotel surprised me! Everything is immaculately clean, not even a fingerprint anywhere. The linens were crisp, and the bathroom was very spacious. I felt at home. I couldn't be happier! Highly recommend! Definitely would choose this hotel again!

    « friendly staff, nice breakfast, clean rooms »

    We have been very pleased with our stays at Best Western Plus Southpark Inn and Suites. The staff has always been courteous, friendly and helpful. The rooms are clean and comfortable , the breakfast is a plus. It is convenient to many area attractions and the doctors we are there to see.

    « No free water, no free coffee, no tea »

    In most hotels where I stay they offer at least free water and in the better hotels they have free water, maybe by the glass. In all the hotels where I stay there's coffee made and you might have a cookie or another free snack. I also like to get creamer and Splenda for my first cup of coffee to make in my room to make the cheap "in-room" coffee taste better. In this hotel when I asked for water they pointed me to a machine. All coffee and creamer was locked up for the night. I can't remember a Best Western Plus I've stayed at that didn't offer at least water and usually coffee.


    Lovely stay and a great big THANKYOU to Misty who made our stay easier with telling us things to do and see and how to drive to certain places in town.She made us feel right at home and we appreciate that and the cleanliness of this BW property. FAST -WI-FI ! Good shopping and well known restaurants nearby! Grounds of this property were very landscaped and gardens looked fresh.

    « great staff »

    very clean hotel , excellent breakfast, owner on site , free wifi ,and computers for guests down stairs in attractive lobby lots of restaurants across the road applebees, olive garden , outback streakhouse

    « Nice and comfy »

    This hotel has finally gotten the combo for a good night's sleep. Supportive mattress and soft cuddly pillows. (Not the rocks most hotels pass off for pillows.) Well done BW in Tyler! Dinner of any description is within walking distance. Let me recommend the Japanese Steakhouse and Sushi Bar just down the grassy slope from the hotel. Great sushi. Sleep well.

    « Nice & Comfortable but Noisy »

    For the rate, the rooms are large, clean, comfortable and very nicely decorated. My expectations were surpassed! The hotel staff were very friendly, and I enjoyed the variety of self-serve breakfast options that were freely available in the morning. The location was convenient to restaurants, the park, and the mall. The only downside was that this hotel was very noisy. You could hear traffic from the road and also other guests in the adjacent rooms and hallways.

    « Outstanding for Extended Stay »

    Easily a 5 Star rating after our four night stay. What was not to like-large room and bathroom, two large leather arm chairs, great breakfast room offerings with liberal hours, and by far the best room pricing in the area.

  • 5
    « My Stay »

    It never fails every time I stay at this hotel my check in is great with no problems. Ms Melissa is always nice & smiling. She always asks if I need anything before I go to my room. If I get there early she usually lets me check in early if there`s a room.

    « Great Staff, Great Value »

    Well maintained hotel, great staff and close to everything you need. I have stayed at this property before and will stay here again. This property lives up to the BW Plus reputation. I would stay here for business or pleasure.

    « Best Place to stay on vacation »

    I have been staying at this hotel for over ten years now, each time that I visit Tyler which is about 12 to 18 nights per years. As always this hotel the building is clean, the breakfast is great, and the staff is nice and kind. If you want a clean room, a comfortable bed, good breakfast, and nice and helpful staff this is the place to be.

    « Would Stay Again »

    The lady at the desk was very helpful. The room was nice, clean and very comfortable. The only thing I have to say is that although there was coffee and plenty of it. There was no sugar or creamer to put into the coffee. There was also no tea if you drank that instead of coffee. The price was great.

    « Best Bang for the Buck in Tyler Texas »

    Unplanned stop in Tyler. Compared all hotels online and picked this one based on reviews and price range. Rolled in that night and the desk manager (Chris?) was very helpful. Upgraded us to a larger room to keep us away from the section of the hotel that still had smoking rooms. Never smelled smoke once while we were there. Very clean room. Solid Free WiFi service and well lighted free parking. Great shower and bed. Typical breakfast spread the next morning. All in all - hard to beat for the price paid. Would stay there again if needed.

    « Occasional Traveler »

    Overall very nice and clean. Great beds and slept well. The staff are all very friendly and helpful. Breakfast was great! I have always had a great experience here and will stay again when I am in Tyler.

    « Feels like home »

    Staff are friendly and helpful and it always feels like I am coming home when I am there! I love the recliner and the room and bed are very comfortable. The amenities are good whether for business or family fun.

    « Good »

    quiet and clean. Some housekeepers clean above and beyond others just make your bed. Wish there was more variety in breakfast option every morning. Tend to have the same menu options every morning. The entrance of the hotel sometimes tends to have an odd smell.

    « Best Stay in Tyler »

    I have stayed at many hotels in Tyler, but none compare to my recent stay at Best Western. The rooms are spacious and clean, comfy beds, huge TV, blackout drapes that truly block all sunlight and the best free breakfast. For me, blackout curtains and good coffee are a must and this hotel has them both! All my future business trips to Tyler will include a stay at Best Western.

    « Beautiful »

    The Hotel is beautiful. We had a King Suite. Microwave, Mini Fridge, Coffee Maker, Sofa Sleeper. We were visiting Tyler on a family trip. Everything was clean and had no issues. Free standard breakfast included with your visit.

  • 5
    « Get here if you can »

    There's shopping, entertainment, restaurants, and a volleyball court If I wasn't working so hard I get to take it in. There's nothing worth watching on T.V. So take a walk get some frozen custard and hang out at the local sports bar. The people are nice. The mall is walking distance so is the movie theater. So Get Here If you Can.

    « Best Western »

    Two of us got reasonable rate because we were in Tyler for a reunion of Veterans. The room was well appointed and clean and easy to locate driving from Ft Worth airport. An enjoyable breakfast with variety and open 3 hours. There is a gym and an outdoor pool. No restaurant but many nearby.

    « Second stay »

    We visit our son in Tyler and like this Hotel and it's location. Great accommodating staff. The rooms are nice and appointed well. We will stay here again. The only thing in the minus side for us is breakfast only served till 9:30 AM so eating at 9 does have the best selections. All the rest is great.

    « Best Western Tyler »

    Staff was very friendly. Rooms are clean and other areas are clean and nice. Room was large, bed was comfy, other than pillows, which were too soft. Breakfast was OKAY. Healthier options and variety would have been nice. Nice to have a hot breakfast every morning though.

    « Often use Best Western »

    We always use this motel when staying in Tyler. Great quality especially for the very reasonable price - clean and well maintained. They remember us and usually provide the special accommodations we request - handicapped room and early maid service. The staff is very helpful and friendly.

    « Drive hard Rest well »

    I drive for my job. I keep my vehicle clean, and like where I rest to be as well. The staff is always friendly, and pool looks great. I usually too tired and enjoying my room. There are plenty of restaurants, shopping, Mall, a movie theater etc, within walking distance.

    « Great Stay »

    My stay at this place was great it is a very clean facility, beds are comfortable and the pillows are super soft. Great customer service. I was in a hurry in the morning so I was not able to try the breakfast. I would most definitely come back and would recommend to family and friends.

    « Nice Stay »

    My daughter and I were on our way to Canton First Monday, so instead of staying in Canton and paying outrageous hotel prices, we decided to stay at this Best Western because we had stayed there before. We shopped at the new mall in Tyler and some other places we have visited before. It was a great stay. The hotel was quiet and the bed very comfortable. We slept well and the hotel allowed me to leave my car there while we went to shop in Canton. Very nice people work here....will stay there again.

    « a very nice hotel »

    a very nice hotel, very comfortable bed, large rooms easy to find right off highway 69 near everything you need stores places to eat Andy's frozen custurd should be a must you will not be disappointed

    « Okay Stay »

    Overall our stay was just okay. Entered the lobby and that sweat smell hits you right away. I am always skeptical of this. What are they hiding? Just clean the place. Room above average. Bed was comfortable. Thought the price of the room was a little over what the hotel had to offer.

  • 4
    « Stay in Style »

    My husband and I travel quite a bit. We have stayed in 5 stars hotels and we have stayed in not so luxury of dwellings for business. I would recommend this place. I was pleasantly surprise with the decor. Walking through the lobby the decorations and furnishings made the experience of staying there start in grand style from the beginning. It may sound silly but it matters on the ambiance. Once in the room, the look and feel carried on. I was on a business trip and had to use the hotel wifi. No problem...was logged on and working in no time. It was a bit slow but it worked. The room was large and comfortable in feel. My hubby worked, I worked and not all in one tight area. I do suggest they change up was hard and little comfort. But for business travel or was nice to be wooed by the atmosphere of the finer style they chose!

    « Wonderful »

    So far so good! Nice clean rooms! Front Desk Clerk Misty was joyful and very helpful! I come to Tyler often to visit my daughter I believe I've found my place to stay from now on! Thank you for my State Employee discount...not too many have that! TDCJ Officer..

    « COMPLETE lack of southern hospitality! »

    I stayed here on a family trip to the area. My wife had booked the reservation in advance. When we arrived my wife went to the front desk with the other two couples in our party. In the process of checking in there was a ten dollar discrepancy in the rate for each room. My wife thought that she had received an email confirmation for a cheaper rate than we were being charged. However she couldn't find it and possibly could have been mistaken. Pam the front desk clerk was very impatient and non communicative. She seemed to be in a big hurry to get rid of us. We opened the door to our room and immediately noticed the overwhelming cigarette smoke in our non smoking room. So we went to the rooms of the other two couples in our party and compared their rooms and they came to our room and we all agreed that the room was unacceptable. So we went back to the front desk and Pam met us in the hallway. I stopped her and we told her that our room had a terrible cigarette odor. She gave us a really dirty look and without a word to us she whirled around and threw open the door to the front desk and started banging on the keys to the computer and slamming papers on the counter and still without a word stuck her hand out for the key cards and quickly reprogrammed them to another room and wrote the new room number on it and shoved them in my face and walked away. Still without a word of apology for the problem with the room. Having said all that, the room was an upgrade and was nice, clean and comfortable. And the breakfast was good. The ladies attending the breakfast were friendly and helpful. I don't know what Pam's problem was. Maybe she was working by herself or was mad because we interrupted the personal phone call she was involved in when we first arrived. Whatever the reason, there is no excuse for treating customers the way we were treated.

    « Hotel Stay »

    This hotel is very clean and comfortable. The staff was friendly and helpful. The breakfast was very good and even though we got there a little late, the staff did not rush us out of the dining area. I do believe that a middle of the week stay could have been a little less expensive.

    « Pretty good value »

    This was a pretty good value for the price. The hallway had a strong smoke odor in it and room had a different odor. That's just one of the things I look for in a hotel: 1. Cleanliness 2. Smells clean. The chair/recliner was comfortable unlike other hotels. I was able to relax and watch TV. Breakfast was ok. A good selections. The eggs was REALLY watery but didn't expect much from powdered eggs....

    « Tyler hotel experience »

    Overall stay was good! Handicapped room was very accommodating for handicapped family member. Check-in staff acted as if we woke her up or kept her from watching TV. She did not offer express check-out. The check-out staff was very friendly and cheerful!

    « Everything was great »

    Everything thing was great as always. The staff from the check-in to the housekeeping were nice and kind. The rooms, lobby and outside were very clean. They allow pets but you could not tell because there were no animal smells or any animal feces that could be seen. This is a great place to stay when you are away from home.

    « great place »

    We really enjoyed staying at this hotel. The room was a nice size and clean and quiet. The staff at check-in and check-out were very helpful. The breakfast was good. It included scrambled eggs, biscuits, gravy with sausage, sausage, cereal, waffles, yogurt, coffee, juice, milk and fruit.

    « Very Enjoyable Stay »

    Soft comfortable beds ,clean rooms,and super friendly staff. Exercise room and nice pool to be enjoyed in your spare time. Breakfast is Eggs ,biskits ,sausage ,toast ,koloches and whole buncha more to eat. Internet super easy to get on.

    « Canton Trade Days traveler always stays in this hotel »

    My best friend and I try to go to Canton Trade Days in October of each year and we have found the Best western Plus Southpark Inn & Suites to be our favorite hotel. Even though it is a 45 minute drive into Canton, we feel it is well worth the short trip to be able to spend the night in such an extremely clean and well run hotel. The staff has always been very helpful and professional and the rooms are spacious with comfy beds. The rooms are sparkling clean and the shower is great. Over the years of our Canton trips, we have stayed in various hotels nearer the trade grounds, but found the room prices much higher and less comfortable for the money. Tyler's Southpark Best Western has a nice breakfast, exercise room and outdoor pool. The lobby is welcoming upon arrival and gives an overall nice appearance as you check in. Canton or bust, but staying in Tyler is a must!

  • 2
    « Tyler - Not impressed »

    I read the reviews and thought, oh this will be great. I was not impressed. It has been updated, but that is about it. First, they do not offer hot coffee or tea except at breakfast, so if you need coffee and you happen to sleep past the breakfast hour, you will need to go next door to the convenience store. Of course, they have the coffee pot in the room, but I travel way too much to not have this convenience available. The first floor is smoking, and I should have checked that, my mistake. I am a non-smoker and you just can't hide that odor. The most concerning item was that the doors to the outside, back door and side door did not lock, you could pull them open. Even at night, so security is a big concern. I informed the front desk that they did not lock, and the response was "yes, we know, there is a work order". Well, you may want to manually lock those at night then...ijs The beds / pillows were comfy, but the AC was in need of a good cleaning, dirty & moldy. Needless to say, we will not be back as frequent business travelers, I need more out of a hotel. But if you are looking for place for overnight and don't mind the issues I mentioned, it'll be ok....the rooms are clean.

    « Nice Facility - Terrible Breakfast Service »

    We booked for three nights over Labor Day weekend, with AAA rate, we paid $331.17 for a double queen room. The lady that worked each evening at the front desk was very nice and very helpful (give her a raise!). I was pleased with the room and the overall facilities. We used the swimming pool, which is outside. I used the weight machine in the exercise room. The two areas that we encountered a problem was with the maid service and the breakfast offering. The maid did not leave enough towels on any of our days (4 people, 3 towels?). Additionally, the maid was stingy with the shampoo ? which I needed to use as I left my shampoo at home. The breakfast room is quite crowded. Additionally, each morning found items that were not available. TIP: Go down to breakfast when it opens if you want a choice of things to eat. Ultimately, I would probably seek a different hotel if I were staying in Tyler again. The maid and the breakfast was enough to turn me off to this facility.

    « Always the Best »

    I have always looked for a Best Western when I travel out of town. The Best Western Plus Southpark in Tyler, Texas met all my expectations. Friendly, courteous staff, exceptionally clean rooms, comfortable beds and the breakfast, as usual, was excellent. I recommend this hotel l00%.

    « Quality you can trust »

    I know I am always going to be greeted with concern for my needs. The room is large and comfy and the shower is GREAT! Whether catching up on work or on Facebook the internet is always on. Best of all the air conditioner works really well. Always enjoy the breakfast selection and the staff greets me like they know me. As a single woman I feel safe and like I'm getting a good deal for my hard earned pay.


Getting to the hotel ...

All directions
·From: All directions. The Best Western Plus Southpark Inn & Suites is located on the corner of South Broadway and Rieck Road, one mile south of Loop 323 on South Broadway Avenue (US69S) and Rieck Road.

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