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SureStay Hotel by Best Western Palmareca, Tuxtla Gutierrez

Blvd Belisario Dominguez 4120-2 Col. Jardines De Tuxtla, 29020, Tuxtla Gutierrez, Mexico - See on a map
SureStay Hotel by Best Western Palmareca - SureStay Hotel by Best Western Palmareca The SureStay Hotel by Best Western Palmareca is ideally located in the center of Tuxtla Gutierrez. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Surestay Hotel by Best Western Palmareca reflects warmth in his service. We have rooms 100% non-smoking and we are characterized by preserve the nature of regional infrastructure, such as areca palms, fruit trees and gardens surrounding the halls of rooms in a friendly atmosphere. We also offer special spaces to continue with your work activities and leisure, such as restaurant, business center, complimentary internet, fitness center, pool, wading pool, lobby, meeting rooms and travel agency. Always focused on meeting and exceeding the expectations of quality and warmth with exceptional people. Located in the hotel zone of Tuxtla Gutiérrez and the shopping area, opposite the Autonomous University of Chiapas (UNACH), 35 minutes from Angel Albino Corzo International Airport. within nearby tourist attractions is the majestic Park Sumidero’s Canyon, Cristo of Chiapas, the Marimba’s Park, the House of Crafts, the ZOOMAT, another variety of museums . . . besides having only 30 min the city of Chiapa de Corzo and 40 minutes from the picturesque town of San Cristobal de las Casas. No elevator provided, luggage assistance 24 hrs


Hotel by Best Western Palmareca




Hotel advantages

  • Restaurant
  • Outdoor pool
    Outdoor pool
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
based on 428 guest reviews
Very Good
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Sleep Quality

"Outstanding as usual :-)"

Natalie19805, London, United Kingdom 16/05/2019

We just completed our fifth stay at the Best Western in Tuxtla. Everything from check-in to check-out was perfect. Our room which was available straight away was larger than your average room and has everything for a comfortable stay. The room was cleaned very well every day & we never had to ask for anything. The staff throughout the hotel cannot do enough for you. Everyone is friendly & wants to make sure you have the best stay possible. We had breakfast at the hotel everyday and all I can say is wow! Very reasonable prices but the biggest selection. One small suggestion is that the lunch/dinner menu at the restaurant could be expanded a bit with more lighter options. However all the food we had while we were there was excellent. To summarise this is the best hotel choice if you are visiting Chiapas and want a family friendly and safe place to stay. We will be back for our 6th stay later in 2019. Gracias Best Western Tuxtla!


HollyW1277, Calgary, Canada 13/03/2019

It is a very dreary and dated property with little to either condemn nor commend it. The rooms are clean but depressingly dreary. The breakfast buffet, although adequate, feels like it is in the middle of a busy street.

SureStayPalmareca, Líder de Comité de Atención a Cuartos at SureStay Hotel by Best Western Palmareca, responded to this review
Dear Guest, Thank you for sharing the comments of your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Mónica Sánchez

"Fantastic hotel & staff"

Natalie19805, London, United Kingdom 05/11/2018

This was our fourth stay at the hotel and yet again we had a great time. Our room was large with two double beds and a good size bathroom. There is coffee making facilities and bottled water is left daily. The hotel is very quiet even when it is full. Breakfast for guests is now served in the Palapa which is a nice addition. There is a good selection and the food is always fresh. The best part about the hotel is the staff. Everyone is friendly and makes sure you have everything you need. We will 100% be back for a fifth visit soon.

SureStayPalmareca, Líder de Comité de Atención a Huéspedes at SureStay Hotel by Best Western Palmareca, responded to this review
Dear Natalie, we appreciate and thank you for your kind comments. Is great to know we accomplish your expectations. Hope to see you soon, we will be glad to welcome you again! Don't hesitate to let us know whatever your need. Regards, Mónica Sánchez.

"Excellent Service, Clean & Comfortable "

marielagomez1, Fort Lupton, Colorado 21/07/2018

The hotel is pretty, it is clean and it is comfortable. The customer service is outstanding and the staff is always willing to help. The restaurant served great breakfast and dinner as well. Breakfast was buffet. I would definitely recommend this hotel to anyone staying in Tuxtla Gutierrez, Chiapas.

SureStay Hotel ... B, Líder de Comité de Atención a Huéspedes at SureStay Hotel by Best Western Palmareca, responded to this review
Estimada Srita. Mariela, Le agradezco el haber tomado unos minutos de su valioso tiempo, para regalarnos un comentario de su más reciente estancia en esta su casa! Nos encanta saber que cumplimos sus expectativas en relación al servicio, confort y alimentos. Esperamos que una próxima visita a Tuxtla Gutiérrez, nos elija para seguir atendiéndolos como se merecen. Saludos cordiales! Mónica Sánchez,

"Barely Adequate...Disappointing...Will Not Return"

Brian J, San Salvador 24/06/2018

This is just an average hotel, definitely showing its age, and it amazed me that among travelers it is ranked 4th best in Tuxtla, Perhaps this speaks to the quality of the other hotels in the area, but just looking around I spotted other places that appeared to be in better shape. The hotel just smacks of old and worn out, and perhaps with no hope of a remodel without a huge investment. Pillows are odd-shaped and uncomfortable. The air conditioner roars. There is hot water, but it dribbles from a clogged showerhead. This was not a pleasant stay, and I checked out early in the morning deciding to pass on the included breakfast. I honestly did not want to be in this hotel one minute longer. I wish I had stretched my budget just a little and found a nicer place to stay. You should, too. I will not be returning to the Palmareca.

"Another wonderful stay at the Best Western Palmareca"

Natalie19805, London, United Kingdom 27/02/2018

This was our third visit to Best Western Palmareca while visiting family in Tuxtla. This time we stayed for 7 nights. The standard room accommodation is spacious and clean, and there is plenty of space to store your things. The air conditioning is very loud, but we would typically turn it off just before we went to bed. The hotel has a cute little pool and palapa area which is very well maintained. We spent a lot of time relaxing as a family in the hotel grounds. The on-site restaurant was excellent again, in particular the breakfast which serves traditional Chiapas food at a very reasonable price. There is also a small workout room, which has basic equipment in it. Again it is well maintained. We have always found the staff at the hotel to be great. Everyone is so friendly and happy to help. We will 100% be back in the near future. Thank you for another excellent stay :-)

BEST WESTERN P, Líder de Comité Atención a Huéspedes at SureStay Hotel by Best Western Palmareca, responded to this review
Dear Natalie, We appreciate the time you dedicate to write this and leave us your comments, we will take your comments for improvement, and we hope to have you for a fourth wonderful visit here in Tuxtla. It was and it will be a pleasure to attend you!! My best, Monica Sanchez

"Clean, quiet and comfortable"

Gorgeous220, Las Vegas, Nevada 15/01/2018

Good find in Tuxtla Gutierrez. I enjoyed my night there and the hotel provided what I needed. Air conditioning, quiet, clean and it was comfortable. friendly staff. I would come back to this hotel. Super limpio y comodo. 100% recomendable

BEST WESTERN P, other at SureStay Hotel by Best Western Palmareca, responded to this review
Dear Guest, Thank you for completing the review. Your are very important to us and we value your feedback. We appreciate your preference. Best, Mónica Sánchez Líder de Comité de Atención a Huéspedes

"Great location!"

danpD4247FY, Cedar Key, Florida 28/11/2017

All the rooms are behind the reception area and restaurant, earl'sso very quiet. Aida Pantoja Barrera is a remarkable person and great organiser, and speaks great English. A great visit to Tuxula Gutierrez, thanks to the people of the Best Western.

BEST WESTERN P, Líder de Comité de Atención a Huéspedes at SureStay Hotel by Best Western Palmareca, responded to this review
Dear Dan, We really appreciate the time you have taken to write this, we are very happy you had a great stay! We hope you come back soon with your family or friends, at anytime! We will communicate your thoughts to our partner. Thank you! Best regards! Mónica Sánchez

"Road conditions, staff"

User 19/09/2017

Road construction cause you to go 20 minutes out of the way to get there. This one staff was VERY rude! Very dissatisfied and will never stay again. Bed very hard and uncomfortable. Room was cleaned daily.

BEST WESTERN P, Líder de Atención a Huéspedes at SureStay Hotel by Best Western Palmareca, responded to this review
Dear Mrs. Ammons. I am writing to apologize for the inconvinients you had during your stay in our hotel. Unfortunately, the government is improving the principal avenue and they didn't inform this inconvenient before you did your reservation. On the other hand, we are concerned with the service you received; we will talk with the hotel staff to offer a better service next time. We feel thankful with the opportunity that you gave us as your host hotel, thank you in advance for your feedback. Best Regards, Mónica Sánchez

"Great Hotel"

User 21/08/2017

Very nice hotel, rooms very clean and comfortable, grounds well maintained, very nice and friendly staff, location is great for shopping and restaurants will definitely come back to the Best Western Plus next time I am in Tuxtla.

BEST WESTERN P, Líder de Comité de Atención a Huéspedes at SureStay Hotel by Best Western Palmareca, responded to this review
Dear Miguel, Thanks for your comments about your stay with us. We hope to see you soon! Best, Mónica Sánchez

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.