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Best Western Tucson Int'l Airport Hotel & Suites, Tucson

4.0/5  - basé sur 723 notations.
6801 S Tucson Boulevard, 85756-7015, Tucson, United States - See map

The Best Western Tucson Int'l Airport Hotel & Suites features a resort style, lushly landscaped courtyard with outdoor pool and hot tub. Our business center will accommodate your needs away from home and the office. Our exercise room includes state of the art equipment and free weights. Free Wi-Fi is available throughout the hotel. Be sure to sit down to a delicious meal at Landing Zone Public House Bar & Grill. Open from 5 p. m. – 9 p. m. daily. Newly renovated, clean and spacious, the hotels’ guest rooms feature an upscale, contemporary décor and offer either one king or two queen beds. The two room suites offer one king bed and pull-out sofa sleeper. Guest room amenities include complimentary internet, refrigerator, single serve coffee maker and in-room safe. Watch premium cable channels on a 42-inch flat screen HDTV. Many rooms have patio doors opening to a tranquil courtyard. Microwave ovens are available. Wake up daily to a hot complimentary breakfast that includes hot eggs, waffles, sausage, bagels, cold juices, 100% Arabica coffee and more. Free coffee and tea service can be found in the lobby 24/7. With 4,500 square feet of banquet space, our team creates successful meetings and memorable events. Complimentary shuttle service to airport and three mile radius is provided from 5 a. m. to 11 p. m. Free parking accommodates vehicles of all sizes. We are the only airport hotel to feature covered parking spaces. The Best Western Tucson Int'l Airport Hotel & Suites is two blocks from Tucson International Airport (TUS). Our leisure travelers enjoy Tucson attractions like the Arizona Sonora Desert Museum, Old Tucson, San Xavier Mission, Kino Sports Complex and Pima Air & Space Museum. For business travelers, this hotel is minutes from companies including Raytheon, University of Arizona, Freeport-McMoRan, Caterpillar® and many aviation organizations such as Flight Safety, Bombardier and Atlantic Aviation.

Best Western

Tucson Int'l Airport Hotel & Suites

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 724 guest reviews
NOTE ISSUED
Excellent
414
Very Good
161
Average
72
Poor
41
Terrible
36
REFER TO NOTICE
Business Business
166
Couples Couples
220
Family Family
218
Friends getaway Friends getaway
45
Solo travel Solo travel
58
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Used to be better"

3
11/07/2018

To begin, the room still smelled like Men labor workers just left. You get used to it quick. The room was clean but had left over food in the refer. I threw it out. The ironing board was missing. Skipped ironing my shirt. The swing away door latch was hanging by one screw. Not usable. THe dead bolt worked. I did take out from the restaurant, Fish n chips were very good. Burger was a waste of time and effort. We are diamond elite members and May pick another airport hotel. The shuttle was clean and efficient. They are cutting expenses. The staff have to clean the pool now. Sounds ineffective if the cleaners Are random. Maybe four points next time, all the fed ex drivers stay there

"great place to stay"

5
09/07/2018

when in town stay here, weekend rates are great, older hotel, but very clean,great staff, and service. cannot say enough good things, plus they have ME TV, join rewards for free upgrade, above average breakfast

"Great"

5
08/07/2018

We stayed in the area for two days. Nice location were it was at and it was quiet. The breakfast was great and the lady attending it was awesome. Making sure everything was always full and cleaning up areas. The staff was nice at check in and out. The room was good and everything worked. Would stay again if passing through Tuscon again.

"Dark, dank and smelled of smoke"

3
04/07/2018

We rented room 155 the weekend of June 30. Entering the hotel from the rear (by the room) I could tell immediately that it needed some sort of renovation as it appeared like something right out of the 80's. When we opened the room, the smoke smell hit us hard. It was reported to the front desk but no one came to check the room. They offered to move us, however, we discovered that the smell was coming from the curtains just inside the door and after a once-over with Febreeze it was manageable. The bed was comfortable and the fridge worked, however, there is NO microwave so don't stay here if you bring food to nuke. It took a while for the shower to warm up, but it was adequate. Our stay was not for anything other than sleep after a late arrival and an early departure. The breakfast was marginal, but nothing to write home about. Not worth the money they charge. The following weekend we stayed two buildings down at the Baymont Inn and ended up paying considerably less money for a MUCH nicer room! Won't be back.

"Surprise trip"

5
28/06/2018

I went to Tucson to surprise my dad to be there for his first chemotherapy treatment. The entire staff were so kind, helpful and accommodating with the every changing plans due to an emergency with my dad. The hotel was better than expected and close to all the places I needed to be. The restaurant had a small menu but the portions weren't and the french fries were amazing. I only had two minor issues. 1. My towels had random hairs on it but they quickly brought me new ones 2. The shuttles air conditioner wasn't working but they were very sorry about it and gave me free soda and 10% off the restaurant. Even with those issues I will still give 5 stars just alone for how helpful and kind the front desk staff was.

"YOU GOT TO BE KIDDING!!!"

1
11/06/2018

Recently rented a room at Best Western Plus in Tucson, check in was easy as I used a online booking site and paid for it prior to arrival. Receive room key went to check room out, finding it satisfactory. Around 11PM tried the hot water in bathroom sink and there wasn't any, tried the bath and again no hot water. Call the front desk and got the "oh no sorry" we'll send someone up to check it. My reponse was "really" you think its in the water faucet to which I informed the desk to check the hot water heater or boiler. 2AM same thing this time my wife call the desk and they admitted that the hot water was off, yes off, to which my wife asked for an explanation and compensation. Morning hot water was back on, we cleaned up and left thinking that was it. 5 days later while checking bank statement I noticed a $50 charge placed on my account by the hotel properties. Now I have to deal with that. PAID ON-SITE FOR ROOM "AND" HOTEL AN ADDITIONAL FEE. REALLY!!!.

"Bed bugs!"

1
21/05/2018

My family and I stayed only one night. The hotel itself seemed decent, the lobby was nice and the receptionist was helpful. Once given the key (room 157) we walked down the hallway which smelled very dank. We got into the room, which also smelled musky and old. The floor was dirty but overall it was okay. After waking up and checking out, my wife noticed a few itchy red dots on her wrist. We didn't think anything of it until we were driving home and stopped at a rest stop where she noticed she had countless bites all over her legs from bed bugs. We will never stay at a Best Western again.

"Nice place to stay in Tucson"

4
16/05/2018

Although this hotel is near the airport, our room was very quiet. The room is spacious and the beds comfortable. Lots of fresh oranges available if you would like to climb their trees. The orange trees were loaded and very pretty. I would recommend this hotel.Although this hotel is near the airport, our room was very quiet. The room is spacious and the beds comfortable. Lots of fresh oranges available if you would like to climb their trees. The orange trees were loaded and very pretty. I would recommend this hotel.

"Nice stay for the price"

4
12/05/2018

I enjoyed the patio, jacuzzi and breakfast. The bed was comfy and restaurant had decent food. If your not going to the airport it's away from many of the fun activities in Tucson. My room was clean and well kept

"Great stay"

5
11/05/2018

Had the best experience here Cesar was the most helpful person in the front he went out of his way to accommodate all of our needs thank you so much can't wait to book again I would recommend this hotel to any one.

"Very quiet and comfortable"

5
09/05/2018

Everything was great. The staff, the food, the location, the airport shuttle. The breakfast buffet was more than adequate. We enjoyed a good night's sleep before our trip home after 2 weeks of birding in the mountains with friends. I would recommend this motel to anyone.

"Great experience for the children"

4
03/05/2018

I wrote a review and lost it while trying to log in to my TripAdvisor account. Here goes another; I booked 4 nights at the Best Western through Booking.com. The rate was great seeing as I wanted to stay longer but pay less than the regular price of over $100 a night. It was still a little more expensive than I would have liked but it did come with free breakfast every morning which made our stay quite comfortable seeing as my children enjoy breakfast more than lunch. To begin with, I must compliment the comfort of the beds. They reminded me of the beds we used at the Davenport Tower in Spokane, soft and conforms to the body's contours. The room had a flat screen TV, free internet, a refrigerator, but no coffee maker even though there was coffee and other condiments that go with the coffee. The breakfast was a full one and we appreciated how filling it was; they changed the sausage for bacon every other day, option of tea or coffee, cereal, yogurt, waffles, bacon, eggs, potatoes with salsa sauce, and the staff took the plates off the table when we were done. It really was a wonderful experience especially when my 6 year old goes 'Mum, that was an awesome breakfast, I'm soo full' The cleanliness of the hotel is to be commended and the pool and hot tub were such a welcome treat for both me and the children, we swam and sat by the pool every day, since it was quite and we had the entire area to ourselves.

"We stayed jsut one night but we liked it."

5
29/04/2018

What a nice place at this price point. Very well kept rooms, clean inside and out, and nicely maintained landscaping. The free breakfast was hot and they replace items quickly. Only complaint was the long line up for hot waffles. Nice hot tub next tot the swimming pool.

"Didn't feel like it was up to the usual BW Standards & Experience"

3
24/04/2018

As a BW Rewards member, I typically seek out BW hotels because they're comfortable, offer free breakfast, & usually have a pool or hot tub to help me relax. I was a bit disappointed in my stay at this property this time. I had stayed here previously and really enjoyed it, but this time, my experience was not as good. For starters, the agent who took my reservation made it for a week ahead of time, so initially I did not have a reservation when I checked in. The room we were given may have been a room they do not use regularly because there was dust on the nightstands and cracks in the tile of the bathroom. One of the ceiling tiles in the bathroom was also yellow, likely due to a leak above it. I have also stayed in BW's with thermostat temperature control, but this property still uses a window a/c & fan unit that either makes the room too cold or too warm. The breakfast was pretty basic: eggs, potatoes, bacon, with an assortment of breads, muffins, danishes, & a waffle maker. There wasn't must choice when it came to fruit, but overall, I had a good breakfast.

"NICE GOOD EXPERIENCE"

5
20/04/2018

Nice and welcoming staff. Experienced good service and the room quality was good. Close to Airport but very good walls sound insulation. Price of room was decent and good. Has gym and nice pool and seating areas, Overall very satisfied.

"Great staff"

5
14/04/2018

Nice room, but the staff really made the place stand out, Front desk staff Cesar and John Wayne immediately responded to any issue I brought them. The man working the Landing Zone on Wednesday night worked his butt off and was always pleasant and polite. Maggie and Luz were supremely friendly and helpful while working in the breakfast area. It was positive an experience as any I have ever had a motel.

"Top Hotel"

5
11/04/2018

Excellent value. Price reasonable. Hotel beautiful. Complimentary hot breakfast top notch. Close to Walmart and eateries. We stayed there to visit the Sonoran Desert Museum which was an easy 30 min drive away. Highly recommended.

"Great Staff!"

5
10/04/2018

Location - great! Breakfast - really great!! Staff - also really great!! This is an older hotel in need of some updates, but the key to their current strength across the board is their staff. Claudia helped us at the desk from the outset. We had booked 3rd party and she corrected the error made in the booking without charge. The breakfast staff and room service folks were also first class. The courtyard was also so very well kept and enjoyable! (Please fill the pool a little earlier before Spring Break next year though.) If you are looking for an affordable and pleasant family experience, this is a great place. If you have to have the best of amenities, you may want to pay more and go elsewhere.

"Average"

3
04/04/2018

Stayed here one night as we had an early morning flight. Price was good as we are Best Western members. Disappointed in the bed, mattress was way too soft. There is an outdoor pool but it is unseated; even in the Arizona heat too cold to swim in during April. But room was clean and check in staff were very friendly and helpful. Didn't have a chance to eat the complimentary breakfast as we had to take the 5:00 a.m. Shuttle. Which is free, another reason to stay there.

"Convenient location and nice hotel"

5
01/04/2018

Easy access to family and friends on the East side while being close to airport and various restaurants. Nice, clean rooms, friendly service and nice variety of breakfast items. The pool and exercise rooms were nice. Like how Claudia looked to see if I was eligible for a discount and accommodated our physical difficulties.

"Average at its best"

3
01/04/2018

The location is great. We were a half mile from the airport. The daily breakfast was very good . The bartender was very friendly, working alone with quite a few customers, but efficient. Everything else about the place is mediocre. We had to ask twice for our check-out bill to be placed under our door, needed because we had an early morning flight. Their excuse is that someone called in sick. I came home with seven red, itchy bumps on my legs (did not see bugs, but??) . The place is very dated, dark, and not particularly inviting. However, it served its purpose....a place to sleep.

"Satisfied and will use again while in the Old Pueblo."

5
01/04/2018

Pleasant experience and overall satisfied. Definitely will stay there again. The staff was friendly and helpful. Cesar and the front desk is a pleasant gentleman and make your check in easy. Great breakfast.

"Another enjoyable stay"

4
17/03/2018

A repeat visit to this hotel was a pleasure. Staff were helpful & smiling. Maintenance man Kevin went above & beyond. Front desk Cesar was knowledgeable & helpful. Breakfast is definitely the ‘plus'. Pool /courtyard is a wonderful area to unwind. Some room furnishings/carpeting could use updating.

"Checking in"

4
16/03/2018

The front desk staff is the worse. Caesar the front desk clerk needs to be retrained if he is going to work for B/W or in the service service industry. The hotel is nice but Room 106 the bathroom shower tile (overhead) is stained and dark from a leak.

"Great hotel - but need to work on customer service!"

3
15/03/2018

Stayed at this hotel for 7 nights last year at this time and loved it! So, did the same this year but was disappointed. Booked A King Suite on BW website and when we arrived they had our reservation wrong and had us in a regular room and said that they were completely booked for the week and couldn't accommodate our reservation. Thankfully there was a guest behind us who said they were checking out in the morning from a King suite. So we had to stay in a regular room the first night and then had to move in the morning. Not very convenient and the front desk staff said it is better to call direct to book than to book online? That makes no sense. They were not very friendly either. Also heard from many others that their reservations were mixed as well. The breakfast was the same old menu for 7 days in a row (besides a change in meat). No pancakes - as stated on their overview. Bar/restaurant is decent - but they are understaffed. Too bad because the hotel is beautiful and comfortable!

"Only if you need to be close to the airport"

2
14/03/2018

Didn't have the room I requested when I checked in. Instead, I was given a room configured for handicap. When I return to the hotel after 4:00 pm, I had to ask for housekeeping to clean and make-up the room, which meant waiting around a couple of hours until they were able to get to it.

BestWesternHotels, Corporate at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Decent but not the best!!"

3
08/03/2018

Decent stay !! staff was awesome!! The staff were great!! They needed to keep up on gym towels water and cleaning wipes!! Halls needed to be vacuumed!! Rooms were decent beds comfortable. Kitchen staff were fantastic!! It was an ok stay wished they would keep up on the small stuff!! Bathrooms out of paper towels, gym out of stuff, not as great as I wished it would be especially for what we payed!!

"Not what I expected"

3
04/03/2018

This place had high reviews, so I guess I expected too much. The problems started at check-in when they wouldn't give us the military rate that we had booked due to my son (who is the one serving, and who was in our party and the main person on the booking) not being 21. Nowhere on their site or booking info did it state anything about the minimum age, even under their hotel policies. We were informed that it would be “illegal” to give us that rate, since in the state of Arizona it is hotel policy (at any hotel) to not rent to anyone under 21. Being from MN, how were we to know this, especially since it was nowhere to be found on their site? So instead of being charged $93/night we had reserved, we were going to be charged $179/nt. After speaking with the manager, they still would not honor the military rate, but did discount us down to $129/nt for a lesser type of room. (The first night in a room with only one bed, so my son would've had to use a rollaway if he hadn't decided to return to his dorm.) Also we had issues with the lock on the door (#109) with our keys not working. My main complaint is with the Best Western corporation for not posting the minimum age in an easy to find location on their site. The girls were only working with the rules they had, and not being given much flexibility, did what they could to accommodate. Also the rooms had a funny smell, but hotel was sparkling clean, despite being older, and the girls running breakfast (which was very good) were super sweet and on top of things. Would choose to book elsewhere next time.

"Great service. Old hotel."

3
04/03/2018

This is a good hotel if you need to layover near the airport. The desk staff are great and housekeeping is accommodating. The courtyard grounds are a nice place to hang out, and the pool and Jacuzzi are sparkling clean. The main thing to know about this hotel is that it is old. Probably built 30-40 years ago. There is no elevator and all the finishes are a bit worn, however it is very clean and well kept. It is best to stay on the second floor as it is more quiet than the first. There are not a lot of good restaurants near by at all; check out one of the local street vendor taco trucks for a good authentic Mexican burrito.

"Quick Business Trip"

4
02/03/2018

I made a quick business trip to Tucson to conduct training and this is one of the locations that our business had as one of the recommended locations. When I checked in I realized I had forgotten my business credit card at home but was able to have a picture sent of the front and back to present as evidence that I was the owner with the card. After explaining to the young man at the front desk he was very helpful and provided other options regarding my credit card. He was very professional and helpful. The room had a kind bed, refrig, conformable pillows and was clean. It breakfast had plenty of fresh scramble eggs, beacon was not over cooked, and potatoes, and plenty of other breakfast items. The overall staff of the hotel were very nice and professional. I will definitely return to this hotel.

Jamer S, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
I'll be sure to share this with the staff. Thank you!

"Bad Service, taking advantage of customers"

1
12/02/2018

I made a reservation at this hotel, but when entering the payment information it kicked me back to an earlier page, and in doing so, also changed the date of my stay to an earlier date. When I immediately asked them to modify to the original date, they refused and told me to just make a second reservation. So, they keep the entire purchase price of my stay on a day when I am not in town.

"Clean and quiet"

4
09/02/2018

I stayed here one night prior to my flight. The room was quiet, clean and comfortable. They had a convenient shuttle to the airport. I did not try the free breakfast. The front desk was very friendly. I will definitely stay here prior to my flight home when visiting Tucson. I booked through Tripadvisor and saved money.

Jamer S, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
JukeJointJimmy, We look forward to seeing you again.

"Good hotel; don't eat dinner there"

3
07/02/2018

Chose this hotel because it was central to the Tucson Bead Show venues. It was a great location. Nice stay, however the dinner in the bar was very disappointing. According to the waiter all the beer taps were frozen and bar drinks were limited. Menu selection was small, service slow, but overpriced food was ok. Full steam table US and Asian breakfasts were included and very good. Do not sit on cushions in booths; very painful.

Jamer S, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Hesleyp503, Thank you for staying with us and bringing this to our attention. We will discuss the items mentioned with our team.

"Wouldn't stay again"

2
03/02/2018

There were only two luggage carts and neither were available, one was being used by hotel staff to stock a machine with sodas and water. This is a huge hotel and I was told to park in the back to be closer to the entrance to my room on the second floor. I was told I could just take my luggage up the steps! There is only one elevator at the front of the hotel. I have never walked so far from an elevator to get to my room. The lobby looks nice but the hallways are very dimly light making it look dingy. There was some mold on the caulking in my shower and the shower curtain had a weird brown stain. The towels are small and dingy. There is a free breakfast buffet but if you have an early flight you'll probably miss it, it starts at 6:00 a.m. The shuttle driver was very friendly and accommodating.

Jamer S, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
LyAnHe, I hope in the furture you will reconsider in staying with us again. We have a grab and go breakfast, for our guests leaving before 06:00 a.m., and are adding a second elevator in the near future.

"Definitely not the stay I anticipated"

2
03/02/2018

This was a one night stay for business. I checked in late that night. I walked through the halls to my room which was poorly lit and smelled dingy with dusty with carpet that has to have been there since the 80's.

Jamer S, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you for staying with us and bringing this to our attention. We will discuss the items mentioned with our team.

"Excellent Staff"

4
22/01/2018

We checked in on Saturday afternoon and dealt mainly with Cesar, he was courteous and always had a smile on his face. Rooms were a nice size. Lobby was well kept. Breakfast was basic, but hot, I missed the biscuits and sausage that I've has at other hotels.

"Good choice"

4
15/01/2018

Booked for 3 nights and wound up staying for 5 due to family member being hospitalized. Staff was more than pleasant and accommodating. Facility is clean but not the newest. Handicapped showers aren't. Just putting bars in the tub and a portable shower chair in the room doesn't really cut it if you need to use a wheelchair. OK for us. Bed was actually comfortable but linens need improving. Staff was so sweet that they made up for all.

Jamer S, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Linda M, I hope everything is well. If you ever need a place to rest or get away we would love to have you.

"Great Value in a Convenient Location"

5
15/01/2018

I decided to stay here the night before a very early airline flight departure and take advantage of parking my car here while I was on vacation. The total cost was not much more then had I parked at an airport lot for the same time. When I checked in I asked for a quiet room toward the back of the hotel away from the traffic noise and with NO adjoining door. The front desk check in person was able to offer a room that met every single one of my requests. I was very impressed! He did not seem at all put out by anything. All the time he did this with a smile on his face! I was wowed by the customer service. I was pleasantly surprised at how nice this hotel is. The interior courtyard with a pool looked like it wold be nice to take advantage of. Even tho the hotel was close to the airport, it was very quiet. The room was quite comfortable. I am just sorry I could not have stayed longer to check it out a bit more thoroughly. We had to leave before breakfast, but the front desk did offer us a sack to go with a bottle of water, granola bar and a piece of fruit. The shuttle to the airport terminal is on request so no worry about getting to the airport on time. Great price for a nice peaceful nights sleep with Great service.

Jamer S, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
We offer the best rest in town. Next time you can stay longer we would I've to have you.

"Friendly Staff"

5
12/01/2018

My wife and I stayed here for 4 nights on vacation. It's only a minute's drive from the airport. The hotel provides a complimentary shuttle service, which is quite convenient. The complimentary breakfast has enough varieties to make most satisfied. For early morning departures, you could get a Grab and Go bag, containing a snack bar, an apple, and a bottle of water. The bed is comfy, too.

Jamer S, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Making sure we provide you with the most important meal of the day is important to ensure a great day. We will see you in the next trip.

"Stayed 3 nights -"

3
11/01/2018

First the good - The staff here (particularly the breakfast staff) are very friendly and helpful. This hotel had perhaps the best free breakfast of any hotel I have visited. Now the not so good - Our room (although clean) was 'musty' smelling and had dirty soiled carpets. The hotel itself seems to be in need of a little renovation.

Jamer S, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Awsome! We love having you here. I'm really glad you enjoyed the breakfast

"traveling over 5 days"

5
04/01/2018

Brought our dog and this hotel was so accommodating in every category. We had hotels on our trip that we paid more for and got less service. We will stay at Best Western in the future on our travels. We really liked the Best Western Plus. Awesome!

Jamer S, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you! Please take advantage of you haven't already by joining our loyalty program! Safe travels!

"DO NOT STAY HERE!"

1
03/01/2018

This place is dank, and dark!! Old carpet & tile are smelly, with every light & lamp on - it's still dark.. The hallways are dark, and needed vacuuming, black hairs in the shower, room service tray with food still On it left in hallway for 12 hours! Poorly lit parking, our vehicle was broken into by smashing the window out! Stay away from this place.

Jamer S, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you for staying with us and bring this to our attention. We will address this with the team.

"Awesome stay"

5
01/01/2018

We decided to stay here while attending the Arizona Bowl game supporting our NMSU Aggie football team. We stayed in one of the suites and were pleasantly surprised by the size of the rooms. The cleanliness of the hotel and rooms were top notch. The room had all the amenities such as two televisions, a mini fridge, microwave, a safe for personal belongings and WI FI access. The beds were very comfortable with plenty of pillows with different firmness. The hotel had a beautiful courtyard witch included an outdoor pool and jacuzzi. Breakfast was hot and delicious (scrambled eggs bacon yogurt toast).

Jamer S, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Bradley, I'm glad you enjoyed your stay! We'll see you next trip!

"Great Place"

4
30/12/2017

This is very nice and clean hotel. We've stayed on several occassions and have always enjoyed our stays. It is very family oriented. I highly recommend this hotel for it has a great staff and is very clean.

Jamer S, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
I'm glad you enjoyed your stay! See you next time.

"Best place inTucson"

5
28/12/2017

Not only was the decor and service impeccable, but the price was amazing for so much luxury. Convenient location. And didn't hear any airport noise overnight at all. Love the room amenities like coffee, frig, microwave, etc.

Jamer S, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Karen D, Happy New Year! Love having you.

"Reasonable, Convenient Location and Excellent Accomodations!"

4
28/12/2017

If you are looking for a place to stay in Tucson area, this is convenient to interstates and quiet and the best bang for your buck. Spacious and updated rooms and friendly staff. Excellent complimentary breakfast and cookies available 24/7!

"Great Stay!"

5
24/12/2017

Enjoyable check-in and out. Very nice room; well appointed. Great for a one-night stay. Absolutely no problem with the shuttle. I dropped off my rental and they were there to pick me up right away. In the morning, the shuttle driver was there early to get me on my way. Kudos to Star for the swift check-in, and the wonderful woman (whose name I didn't catch) for the very easy check-out. The Christmas decorations were very nice.

Jamer S, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
170christell, It was a pleasure having you. We will see you on the next trip. Give us a call when your in town. Safe travels.

"Very Pleased!"

4
19/12/2017

Including tax it was approximately $80 a night. The room was clean and quite nice. Their bar is very nice. They have a very quick shuttle to airport. I would stay there again. Great value! Very Pleased!

Jamer S, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
jeffreysd2017, I am pleased you found us efficient. See you on the next trip!

"Good Value & Excellent Customer Care"

4
04/12/2017

We moved from another hotel in the area where the quality of service and accommodations were not up to par. We were very pleased with our overall experience in this hotel. Good customer care, room cleanliness, and functional equipment are very important to us and we were not disappointed with this hotel.

Jamer S, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you being our guest. You are welcome anytime!

"Great Stay"

5
30/11/2017

loved the place, came over to visit some friends, lots of breakfast choices, i would recommend this place to anyone, customer service is awesome, the room was very clean as well thanks everybody for making our stay so confortable.

Jamer S, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
We are a little hidden gem in Tucson. That will surprisingly delight you with a service filled stay and a breakfast that won't let you go hungry. Thank you for the compliments!

"A Refreashing Place to Stay-A Peaceful Desert Oasis"

5
30/11/2017

We love this hotel! When we are in Tucson this is the place we call home and this is the place we always return to on our travels. Even though the hotel is near the airport (walking distance) we always drive here. It is easy to get to and not far off the freeway. It is also centrally located to everything we like to do (hiking, attractions, etc.). It is a very quiet area and away from the craziness of the city but an easy drive to the city. The hotel itself is really nice. Clean and up to date with all the amenities one would need. There is a large central courtyard which is beautiful and very peaceful. A nice wandering pathway through grass, fruit trees, a pool, spa, and covered sitting areas. A real oasis in the desert. Breakfast at the hotel is wonderful and the breakfast staff could not be nicer or more helpful! I can't say enough good about the breakfast. There are several places to eat near the hotel and the Schlotzsky's near the hotel is delicious and the staff friendly. Excellent, excellent value for your hard earned buck. We have stayed here many times and would recommend the hotel to anyone visiting the area or anyone traveling through for a night... We will return soon that is a given...

Jamer S, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
WOW!!! We love having you. See you soon.

"Nice place to stay"

5
30/11/2017

Everyone was very friendly. The room was clean, we had a suite for the price of a room. I'm super picky about hotel rooms and this one passed my test. The breakfast was good. The pool area was beautiful and well maintained. Any request we made (extra pillows, towels, blankets) was honored without question. We stayed for a week. Very quiet room, upstairs away from the elevators. Will stay again when we come back to Tucson.

Jamer S, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Count on the Bestwestern in Tucson home away from home!

"TUS Best Western Airport"

3
27/11/2017

Pretty average all the way around. For the price I'd stay at the nearby options as they are close in price and nicer. The breakfast, while free, wasn't good. The only option for vegan folk were the fruits that were under ripe.

Jamer S, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
I hope in the furture we can out do your last stay. Give us a ring. We would love for you to give us another shot!

"great and friendly place-our new place to stay"

5
23/11/2017

join the club for free upgrades, very clean and great breakfast. friendly people,not the basic traveler motel by the airport, will definitely stay here when in town, had a suite for the price of a room

"Great time."

4
21/11/2017

It was easy to check in, everyone that at the counter was friendly and helpful. It was an overall great stay. I enjoyed the room and was able to relax. The breakfast was set up very nice and the food was great.

"Great Stay in Beautiful Tucson"

5
16/11/2017

This was a great stay at the Best Western Plus. Upon arrival it doesn't look like much but the interior was really nice and super clean and shiny. Check in was smooth, and the front desk agent gave us a little snack and water bottle for our time as she was taking a bit long to assist another guest. Our room was clean and the AC was cold and on. The king size bed was comfortable, the linen and pillows made for a wonderful and restful sleep. Breakfast was very good! We had sausage, scrambled eggs, hash brown, muffins, breads, waffles, hot drinks and juice. Staff was super nice. I would definitely stay here again for the price we paid compared to the other hotels nearby.

"Excellent hotel"

5
13/11/2017

Clean rooms, efficient staff, great breakfast. Addeded amenity of leaving our car there for a week while we were off on a weeklong conference in Hawaii. I recommend this hotel for anyone staying near the Tucson Airport or traveling out of town.

"Would stay again!"

5
12/11/2017

When I arrived, I was frazzled and very tired. The staff was understanding and kind. The desk clerk found a box for me to put in the items that wouldn't fit in my suitcase. The next morning, the desk clerk helped me tape up the box and get my luggage down to the shuttle service, which was also compassionate and excellent.

"Nice room, though it smelled"

4
11/11/2017

I stayed at the Airport BW for business, and loved the size of the room, plus the decor. The hotel was very nicely appointed. The only problem i had was a distinct smell in the room that reminded me of dirty socks. I got used to it, and it would come and go. Otherwise, the stay was nice.

"best hotel in Tuscon"

5
08/11/2017

Very clean great price, great people. the staff really cares about your stay and goes overboard to make it a great stay. you need to stay here and say Hi ! to John Wayne he takes care of the front desk and really knows what he is doing.

"A Major Minus"

1
08/11/2017

I've never been a major fan of Best Western, but when other hotels were booked up I figured the Plus version of BW may be ok for a night. The hotel website touts the fact that this hotel had been renovated recently, which had me hoping that they may finally change my opinion of the chain. Boy was I wrong. From the instant I walked in front door I knew this renovation was not what I thought. The front lobby looked old and tired, the front desk with old sellotape stuck all over it. The hotel had a funky odor and when I walked down the corridor to my room, the carpets were littered with food particles, some weird white pillow stuffing, and very dirty. I never took my shoes off in the room, and wore flip flops at night to walk to my bathroom for fear of standing on grime. My room with king bed seemed clean, but again the room smelled funky. I had to open the sliding door to let some fresh air in. The final straw for me was breakfast. Paper plates and plastic cutlery. I felt like I was in a Macdonalds. I'm not sure what the Plus means in the name of the hotel, but this place gets a minus from me. For $125 a night , near the airport, there has to be better than this.

"First Choice on my Visits to Tucson"

5
05/11/2017

Always a comfortable stay! I have been here many times and especially appreciate the friendly and helpful staff and the enclosed courtyard, filled with grass and old trees. I haven't had any problems at this hotel, except for minor ones that were immediately remedied by the staff. Dinner is available as well as breakfast and I can recommend it both as to quality and price. Some people may be bothered by the sound of aircraft in the public areas during the daytime, but I did not notice the sound in the rooms. Nights were quiet.

"poor bar service, unvacuumed room"

3
31/10/2017

Have stayed here before. This time was unpleasant with bar/grill experience (very small pours) and our suite was not vacuumed. The front desk staff were very nice and welcoming. The cleaning staff, however, was not up to standard.

"Top Notch Facility and Staff"

5
30/10/2017

I found this to be one of the most pleasant stays I've ever had. The facility and staff were far and above what I expected. I had some special needs and the staff immediately found the answers, and saw to it my needs were met. I can honestly say that in the future I will plan my Tucson trips around the availability of this hotel when possible.

"Happy Business traveller"

5
29/10/2017

Very satisfied with this hotel. Once the restaurant upgrades the menu, the experience will only get better. This has become my home away from home. The staff wants to insure your stay is great and I would recommend this hotel to anyone.

"Fall vacation"

5
27/10/2017

We have been waiting for a year to drive out West to see the beautiful country. Staying at the Best Western motels has been a joy this year. So clean and spacious. They have a great staff that works there. The free breakfast is very good and have a Great variety. Wouldn't stay anywhere else

"Not the fanciest Best Western, but okay for one night before flight"

3
25/10/2017

We generally enjoy Best Western so we selected this property for a one night stay before our flight. We also left our car at the hotel while we were gone which worked out well. First impression of the hotel was positive. They have a beautiful lobby area. When we got to the room, we were a little disappointed. It felt a little shabby. The towels in the bathroom were like small rags and there were only 2 of each. This seemed chintzy... I think many couples would use more than that since many women like a towel to dry off from the shower and a 2nd towel for their wet hair. We did get a good night's sleep which is the most important thing. We did set an alarm on our phones but requested a wake-up call from the front desk as a back up. That wake-up call never came. When we mentioned it to the front desk person she said "I asked him if he made the call and he said he did". Uhm, okay. Breakfast was the average Best Western selection. The breakfast area was spacious and the attendant was super friendly. The tip jar was prominently placed so you could not miss it. When we returned from our trip we called the hotel for the airport shuttle to pick us up. We were told that the shuttle was out of the immediate area taking a hotel guest to dinner. When I pressed the hotel rep about how long we would need to wait, he then offered to call a nearby hotel shuttle to pick us up. We appreciated that, but it was only offered after we pressed. Overall, an ok stay but we are trying a nearby hotel on our next airport trip.

"Relaxing"

5
24/10/2017

Very good I loved everything about this hotel breakfast is awesome, everybody that works here is so friendly. I also loved the pool area in the Jacuzzi, I am definitely staying here again in the future.

"Not As Advertised!"

2
21/10/2017

This property is a perfect example of false advertising. The lobby and common areas are up to date but the hallways and guest rooms leave a lot to be desired. Furniture was old, the window a/c unit was old, inefficient and loud. The suspended ceiling in the bathroom had big brown stains on it. Very disappointed in paying $170/night for this dump!

BestWesternHotels, Corporate at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Would stay here again"

5
17/10/2017

Very nice property with a staff that provides a friendly environment. Everyone I met from front desk, cleaning staff and breakfast personnel was genuinely friendly and welcoming. The property is easy to get to and very clean. The King suite I had was two rooms with two baths and was really nice. The only thing missing was an in-room microwave, but one was available in the lobby area. There is plenty of hot water and sink and shower drains all work as designed. The breakfast area is spacious and the hot/col breakfast items provide a satisfying variety. I look forward to another opportunity to stay here again.

Alonso M, Area Director of Sales at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Jeffrey T, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback was very helpful. We hope you will come back and see us again soon. I will be sure to share your feedback with our team. We appreciate your loyalty to our brand. Cheers, Tim H

"Beyond the call of duty!"

5
16/10/2017

Normally i don't write reviews because, if you are like me, you don't believe everything you read so why participate in reviews. But I'm going to write my first review because you need to know the staff at this Best Western couldn't have been more professional and caring than they exhibited with me. I had a crisis and lost my daily notebook. You know, the one that tells you what you need to do each day for each client?! Not only did the staff find it but they didn't wait for the US Postal to return it to me. Rather they copied each page, scanned them and emailed it to me within hours of contacting them. I didn't miss a beat for work and i'm sure many additional emergencies were averted. you've all had this feeling of total panic before and you know what it means for someone to help it go away. I am so grateful to the Staff and recommend anyone considering booking here to stop thinking and do it. You won't regret it and you'll enjoy the hospitality, cleanliness and smiles while away from home. And hopefully you won't need their crisis management skills.

"Amazing Service is not extinct!"

5
14/10/2017

Amazing level of service throughout this hotel. Caring, smiling and serviceable staff 24/7 and in all departments. I can only describe it as small piece of heaven at the end of a hard day of work. The staff are like angels, the room was like a sanctuary, and the bed was like a cloud. Just a great experience at exceptional value. Congratulations to this BW Team!

"Always clean and always accomadating"

5
12/10/2017

Our stay was great as usual. The room and pool clean and the breakfast was very good with many choices. The staff was very nice always with a smile! The beds are a little hard but no mother worries at all

"Family visit."

5
11/10/2017

Another great stay at the Best Western Plus Airport in Tucson, Arizona. We get a suite that works well went we have our grand children come over to swim the night before we fly out. Pool area actually has grass which is special for area. Folks there are always 1st class.

Alonso M, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you so much for your kind words that reflect your outstanding stay. I will make sure I pass this information on to our team. As always looking forward to your stay with us. Sincerely, Alonso M

"Great Stay"

5
03/10/2017

Very good hotel for the price. Other than a noisy toilet flush valve everything else was very good. Great location and amenities. Would recommend to others. Good Breakfast and hotel restaurant. Provided a veteran discount.

"great stay for the price"

5
23/09/2017

The restaurant was under renovations. So we had to eat in the bar and the bar was nice. Food was good. Bed was very comfortably. Desk clerk was friendly, the maid in the hallway was friendly, the bartender was friendly. All employees we encountered were courteous.

Alonso M, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you so much for your kind words. We look forward to serving your needs again. Sincerely, Alonso M.

"Very pleasant vacation hotel"

5
23/09/2017

Excellent hotel for a leisurely vacation stay! Very clean and comfortable with good amenities (courtyard and pool, restaurant for dinner and lounge, good breakfast, guest laundry facility). Convenient location for access to Tucson attractions and airport. All hotel staff are very friendly and professional. These are the things that make for a pleasant vacation stay for us.

Alonso M, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you so much. I am very happy you got to experience our "hidden gem". Looking forward to serving you again Sincerely, Alonso M

"Horrible Smell"

3
18/09/2017

Our room had horrible odor. Our stay was not comfortable because of the odor. We usually stay at a Bestern Western when we travel. First time we have a room with bad odor. We did enjoy the breakfast. Everything looked fresh and good.

Alonso M, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Valued guest, I would like to apologize for the inconvenience you experienced. I will make sure this gets taken care of asap. Thank you for letting us know that way we can fix it immediately. We hope to serve your lodging needs again Sincerely, Alonso M.

"Friendly Staff & Great Service!"

5
18/09/2017

My Father had to bring a friend to the doctors and the Front Desk Agents made sure they had a down stairs room, clean room and made their stay a great experience! My Father loves this hotel and he will be back again soon!

Alonso M, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
In behalf of the entire team I would like to thank you for your kind words and look forward to your next visit. Sincerely, Alonso M

"A PLACE TO LAY YOUR HEAD"

3
18/09/2017

The hotel is quiet I'll give it that, but if your a senior or have walking issues, its not the best place to stay. The hotel is large, but only has one elevator. Lots of stairs late at night when it come to unpacking your car. For the money its fine but really suited more for families with young legs. Its also out from one of the major malls in the area but close to a very large casino. The airport its close by did not create any problems with noise.

"AMAZING!!!! CANT WAIT TO COME BACK"

5
17/09/2017

I love this hotel so much, the staff is so nice and the housekeeping was so friendly, the rooms are very pretty and for cheap. The free breakfast was very good. The courtyard was very beautiful and they have orange trees.

Alonso M, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you so much for the great feedback. This is what we live for. Looking forward to serving you again Sincerely, Alonso M

"great experience"

5
14/09/2017

Elizabeth, Sandra, Rebecca, Ceasar, Paul and John Wayne provided an excellent guest service. They and other staff members were very friendly and service oriented. I highly commend al of the staff at the hotel including the Front Office Manager who recognized the importance and value of the staff.

"Great Hotel & Customer Care!!!"

5
13/09/2017

We've stayed here for 2 of our Annual Women's Conferences. This March excelled because of Samantha Brown! She loves her job and gave us personalized care. She was very easy to work with during the planning purpose. She even made me very comfortable since I have a Visual impairment. The older lady who assisted me in the Dining room was super GREAT! I wish I could remember her name.:( Front Desk Staff was all around anazing. I addressed some minor Housekeeping issues with thr Housekeeping Supervisor and I believe she took vare of it right away. I still give this BW pa 5***** . If we end up needing a Hotel this next March, we will definitely Book it *directly* woth Samantha Brown! Book direct!!!

"Family visit"

4
13/09/2017

Good place as we come there every year. It varies as to time of year. However, it seems to be steady in its operation and quality.We have three Chihuahuas and they are always welcome as they are very obedient and house trained. Zorro walks down the hallway as thou he owns the place. We have been here so often that he thinks its another home of ours. I would recommend this spot to anyone.

"Business Trip That Exceeded My Expectations"

5
11/09/2017

This was a first time business trip at this location. I was impressed with the courteous and caring staff at check in and check out. I also had a clean and comfortable room. The restaurant and bar had terrific food and service. Definitely will return.

Alonso M, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you so much for you kind words and look forward to serving your lodging needs again. Sincerely, Alonso M.

"Excellent place to stay"

5
10/09/2017

This hotel was great as always. We stay here with the family many times a year and it is truly a home away from home. The staff always go out of there way to accommodate and the hotel is beautiful! Breakfast is excellent! Would highly recommend and will stay again soon!

Alonso M, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your kind words. Sincerely, Alonso M.

"Excellent Customer service"

5
07/09/2017

The staff at this Best Western location were very professional and friendly. The check-in staff were very efficient. I used the shuttle service to attend business meetings during my stay. The shuttle drivers were polite. The staff went above and beyond. my expectations. I highly recommend this location.

"Very Reasonable"

4
03/09/2017

Really nice HUGE horse shoe shaped Hotel. We almost got lost looking for our room, then again, looking for the lobby. We were staying to visit Saguaro National Park and got such a good rate it was basically two nights for the price of one. GREAT value! Nice comfortable room, Comfortable beds. WiFi was so so, they have a somewhat confusing sequence but once on, it was ok. Not a great dinner from the restaurant, but the free breakfast was REALLY good! Real egg's and country potato's. And the girl who tends to the breakfast is super sweet! Good Hotel here, wouldn't hesitate to return if in Tucson again.

"Nice surprize"

5
02/09/2017

This hotel is very nice. The staff are very helpful and nice. We were very please with the overall stay and the upgrade to a suite as we are Diamond members , we did not see that coming and the nice bag of goodies was very nice. We really enjoyed our stay there. Exellent.

"My Favorite Hotel"

5
01/09/2017

The Best Western Plus Tucson Int'l Airport Hotel & Suites is my favorite because of the staff, decor, pool, bar (the best!), breakfast and late check-out. You really get your (small amount of) money's worth!

"Awesome hotel for any price!"

5
01/09/2017

The staff was friendly, courteous and professional at both check in and check out. The hotel and the amenities were outstanding. We've stayed at much more expensive hotel brands that didn't come close to the quality of this property. For the vacationer wanting to see Tucson and the surrounding area this hotel is the perfect landing spot.

"Stay here"

5
30/08/2017

Great service and a very clean environment. I would recommend staying at this best western when in Tucson. Great breakfast spread and quiet comfortable rooms. Staff is always attentive to the needs of the guest.

"Close to the Tucson airport but at a super price"

5
28/08/2017

Very good and clean Best Western not so far from the airport and the Pima museum. Super spacious rooms with quiet airco. Fridge, coffee machine and microwave in the room. Well working wifi. Super friendly people at the reception giving a fast and accurate check in and check out. Very nice interior and free coffee available in the lobby. Very good hot breakfast included and regularly filled up. Plenty of free parking available.

"Great stay"

5
26/08/2017

We stayed in this hotel for 5 nights and it was excellent. The staff at the front desk was very friendly. The staff in the dining room was very friendly and attentive. The breakfast offered lots of choices and was great. I am glad that the Best Western brand now seems to offer a good value for very reasonable cost. It was that way back in May in Pigeon Forge also. I will seek out Best Westerns first in the future.

"Bad experience"

2
18/08/2017

This was a weird experience. We were only staying one night. Check in was fluent and at the room our wifi wasnt working. I contacted the front desk with the roomphone about the problem. First thing this young lady says is its probably my "firewall" and it should be working, if not we should come to the lobby. We had 3 devices and none of them could connect. My gf then went to the lobby to adres the problem. A tired "sigh" she gets from the lobby and she gave us an instructioncard with the phone number of the provider of this motel. This was disturbing. So iself went to the front desk and thankfully there was a guy who could help us reset the router. He was verry kind. The toilet wasnt flushing after 1 use. Im kinda the handyman and appearabtly the floater got stuck after 5 minutes of looking. The room was moisty and smelled like piss. We booked via booking.com for certain price and afterwards we get billed 4 dollar more for bed taks? Also there were black hairs on the pillows and towels. This is want you dont want after a long day of driving.

Alonso M, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please let me know which room it was so I can immediately address the issue. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me Alonso M. Sincerely,

"Friendly Staff make your stay at Best Western comfortable"

4
15/08/2017

If it werent for the staff at best western hotel, my son and I would not have felt comfortable staying overnight. We were comfortable and we got to relax and enjoy the hotel without feeling like we weren't welcomed. The staff welcomed us and got us checked in within a matter of minutes. It was that quick and easy. I enjoyed the pool and the bed was very comfortable as well as our room. Everything about the stay at best western was perfect. Great Staff! I would stay at best western every time I go to Tucson. The room rate was very Reasonable for what we got in return.

"Clean comfortable room and very friendly service"

5
14/08/2017

Clean, save, and comfortable room with very friendly service, Good for both leisure and business stay, Location is nest to airport and many restaurants around area. Breakfast is well prepared compared with other same class of hotel.

"Excellent service"

4
13/08/2017

Very helpful, caring and friendly staff. Definitely will stay at again. Nice to have in room safe. Having covered parking was extremely nice to have. Had to travel a ways to have a bit better choice of food to eat but wasn't bad.

"Preferred stay for me in Tucson"

5
13/08/2017

Stay here often due to closeness to the Tucson VA Hospital due to early appointments. Convenient to many attractions in Tucson area. Hotel clean, staff cleaning often. Breakfast provided adequate and then some. Being next to airport I expected more noise but it was fairly quiet.

"Worth Missing"

1
09/08/2017

Looks great on the outside. Do not be fooled. If you have pets the place you on the very far reaches of the property where you cannot get internet. Internet is required for my work. Property is very dated.

BestWesternHotels, Corporate at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Pleasant"

5
09/08/2017

This is the best place to stay for a night before an early flight or business meeting. It is a reasonable price, secure, and quiet enough to relax. The water infused with orange slices is a nice, refreshing treat on a hot day in lieu of coffee.

"Frequent flyer"

5
09/08/2017

I often have early flights out of Tucson airport. The staff is always friendly and courteous. The rooms are clean. I've never had the breakfast because I'm gone before it opens. I do enjoy the pool and hot tub...especially the hot tub. They do have a shuttle service that is prompt. I highly recommend this hotel.

"Surprised at Poor Condition"

2
08/08/2017

There is no elevator at the rear of the property forcing handicapped to traverse the entire property to get to a room at the back of the building. The hallways were over 85 degrees for some reason. Our room air conditioner was set at 61 degrees and finally cooled the room down by the third day we were there. The included food is poor quality. Instead of an ice machine, there was a pepsi soda machine. I mean, really!? However, room was clean, maid service excellent, and TV and remote worked.

Alonso M, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at the property Sincerely, Alonso M Managing Director

"Only 1 elevator, no a.c. in corridors."

5
04/08/2017

They need more than 1 elevator for the whole place. The complementary breakfast was very good, complete with eggs, sausage, waffles etc. However the restaurant at night was not good at all. We had the nachos appetizer and the tortilla chips were so over fried they could break your teeth. The cheese was cold and the gr beef was cold. We could not eat it. Sent it back. The room was nice and clean. Beds were ok for pillowtop just really high to jump into if your a short person like me. The lack of more elevators and no a.c. in the corridors is what gave it the 4 rating. I wanted to give it a 3.5 rating. In summer you need a.c.!

"Just ok"

3
02/08/2017

Booked this hotel while working in the Tucson area, room was ok but kinda old and kinda smokie , that hotel needs to be updated , but well here in this case you get what you pay, and that is not bad ,,

"Undesirable stay!"

1
26/07/2017

Rude front desk attendant!!! No remote and no towels in the bathroom. The front desk attendant acted inconvenienced by my request. Although I was the one inconvenienced. I would never go back to this hotel again!

Alonso M, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Alonso M Managing Director

"Best hotel stay on my vacation."

5
25/07/2017

I'm a diamond elite member with best western rewards, and went on a 6 day driving trip with my wife using rewards points. This hotel was by far the best on our whole trip. Everything about this place is top of the line. The Internet was weak but with the quality of the staff, amenities, and the hotel itself. I will definitely stay here again, and suggest this Best Western To all my business traveler friends. This is the first survey I've filled out since becoming a rewards member, but am happy to do so. Regards.

Alonso M, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Valued Guest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I will make sure I pass on the kind comments made to our staff. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Alonso M Managing Director

"Best one yet!"

5
20/07/2017

Property and room was very clean. No noise from the airport. Laundry service available. Bar on property also. Front desk associates Sandra and Marie were AWESOME!! Very polite and helpful. Will stay here for sure when business press me in Tucson.

"Enjoyed Our Stay!"

4
18/07/2017

The room was clean, the employees were very helpful and nice, the complimentary breakfast was outstanding! We have stayed here before, and were sorry they did not have a dining room open in the evening, but now they have added this. We like to come back, eat at the hotel, and take the family in the pool. The pool and hot tub were very good as well. No complaints!

Alonso M, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I am very happy you got to enjoy our wonderful amenities and will pass this forward with the team. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Alonso M

"Nice hotel"

5
17/07/2017

This hotel was better than expected. The pool and grounds were nice. The room was a good size. The bed was comfortable. The breakfast choices were good. The cleanliness of the bathroom floor needed sweeping.

Alonso M, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Alonso Martinez Managing Director

"Unexpected stay"

5
16/07/2017

Very clean and comfortable hotel. Only stayed one night but glad I chose this hotel. Free breakfast hot with good selection. Disappointed that oatmeal was dry packets. I like the real unprocessed cereal. Staff topnotch. Made my "emergency" landing a great experience. Only disappointment was only available ice machine on my floor was a long way from my room. Needed another half way. My room 217 and ice machine near 280.

Alonso M, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property and the very kind words for our team. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (520) 746.3932. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Alonso Martinez Managing Director Best Western Plus Tucson Int'l Airport Hotel & Suites

"Satisfied costumer"

5
15/07/2017

After traveling long distance it makes a huge difference when you find a hotel that meets your expectations. With spacious clean rooms, comfortable beds & good internet. The breakfast buffet was excellent & the staff was kind & helpful. I recommend it.

Alonso M, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property and the very kind words for our team. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (520) 746.3932. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Alonso Martinez Managing Director Best Western Plus Tucson Int'l Airport Hotel & Suites

"Very good place to stay. Internet needs improved."

4
11/07/2017

Everything was great except the internet. I was on a working vacation and it was terrible. Found it hard to get anything done. Breakfast was amazing, pool was great. Staff very helpful. Will stay here again

Alonso M, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I am happy to report that we are working diligently on a much better solution for the internet. I am sorry the issue you experienced with our internet. If I can be of assistance in the future, please don't hesitate to contact me at (520) 746.3932. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Alonso Martinez Managing Director Best Western Plus Tucson Int'l Airport Hotel & Suites

"Great place to stay in Tucson"

5
10/07/2017

Very clean and beautiful decor. The staff is extraordinarily friendly and helpful. I used the fitness center and pool. Very nice breakfast with eggs, sausage, fried potatoes, fruit , juice, etc. Lots of dining space. I will stay here next time I am in tucson.

Alonso M, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (520) 746.3932. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Alonso Martinez Managing Director Best Western Plus Tucson Int'l Airport Hotel & Suites

"Not What I Expected"

5
04/07/2017

Best Western Plus is a brand that I am learning to trust. They seem to be rebranding their name. We needed a cheap room by the airport in order to make my 6 am flight. I was hesitant about the room, but after arriving to the lobby, we knew they cared about their hotel. Our stay exceeded our expectations. The hotel was very clean and the price was very reasonable. Not one complaint do I have!

Alonso M, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Valued Guest, I am very happy with your experience at our Hotel. I will make sure I pass on your kind comments to our team and hope to serve your lodging needs again while you are in Tucson Cordially, Alonso M. Managing Director

"Exceptional - Overall great value"

5
03/07/2017

Conveniently located close to the airport but very competitive in price. Nicely maintained exterior and pool courtyard make it a very pleasant environment. Good, caring, serviceable staff; clean rooms; good breakfast; great value!

Alonso M, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please let me know what we can do better in the breakfast area. We are always looking to improve and provide our guests a superior experience. If I can be of assistance in the future, please don't hesitate to contact me at (520) 746.3932. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Alonso Martinez Managing Director Best Western Plus Tucson Int'l Airport Hotel & Suite

"Good Experience"

4
28/06/2017

Updated room décor. Excellent reception and service resolutions except for Wi Fi. Unable to connect WiFi in room. Very inconvenient. Had to go down to the lobby. Had problems with remote connectivity for television. Food was excellent for breakfast. Had chocolate chip cookies upon arrival. Flavored water available. Staff very attentive to requests. Had security guard at night. Lighter colored room décor would be more inviting. Microwave is the room would have been nice. Overall a very good experience.

Alonso M, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I will make sure the Front Desk agent is recognized for her outstanding service. If I can be of assistance in the future, please don't hesitate to contact me at (520) 746.3932. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Alonso Martinez Managing Director Best Western Plus Tucson Int'l Airport Hotel & Suites

"Standard fare"

3
25/06/2017

Stayed for 4 nights as bade to visit Tucson local area... The first and real positive is that the hotel offers a complimentary shuttle service to anywhere in a 5 miles locality- this includes the Pima Air Museum which save a days car hire.. nice touch The rooms were fine I had a twin queen, coffee making no facilities in room and very comfortable, but the place could do with some modernisation in places. Breakfast was a buffet affair but strangely on paper plates with plastic cutlery ??!!.. come on people. Overall satisfactory, probably a 3 star rating based on my experience of similar hotels, but very convenient for the airport, and the staff were helpful and very personable.. I guess I'd use it again if I were to repeat my trip.

Alonso M, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (520) 746.3932. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Alonso Martinez Managing Director Best Western Plus Tucson Int'l Airport Hotel & Suites

"A stress-free stay"

5
24/06/2017

We needed a nice, low-cost hotel for 3 adults for a Univ of Arizona graduation. We were willing to drive the 15-20 minutes between this hotel and the campus for the right hotel. The rooms were standard and quite acceptable. Breakfast was delicious with a variety of choices; we ate both inside and out on the patio. My wife enjoyed the lemon water, refilling her water bottle several times a day! The staff were friendly, especially the cleaning ladies who cheerfully greeted us and asked if there was anything we needed. The internet connection was ok for checking email, but not so great for browsing web sites. There's no elevator to the second floor, but the stairs are nice and wide.

Alonso M, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (520) 746.3932. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Alonso Martinez Managing Director Best Western Plus Tucson Int'l Airport Hotel & Suites

"good hotel for a short stay"

3
24/06/2017

stayed at this hotel for two weeks, rooms were clean and tidy and well air conditioned, something that is essential all year round in Tuscon. Restaurant left something to be desired in regard to menu and price, so many meals were eaten elsewhere, Several eateries are just around the corner that offer better value. Picked this hotel because it offered breakfast included in the room price, but after several days found the limited menu a bit of a turn off, as the hot meals barely changed in the two weeks we were there, so ended up skipping the hot meals

Alonso M, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Valued Guest Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are improving our menu items to include a better span of choices with better value. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (520) 746.3932. Sincerely, Alonso Martinez Managing Director Best Western Plus Tucson Int'l Airport Hotel & Suites

"nice"

4
22/06/2017

very clean room and friendly hotel staff. It was on average 109 degrees while we were in Tucson. Pool was very inviting and nice size. Would be nice if the pool hours were from 6am-11pm instead of 8am - 10pm. Beds were very comfortable.

"very relaxing stay"

5
20/06/2017

The Staff was great very helpful and accomodating. added another night stay because we did not know what to expect when we got there we were very pleased. breafast was great. pool was fun so was the Hot tub rooms are large and relaxing I will visit that location again when I head back to California

Alonso M, Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Lawrence Lanning, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (520) 746.3932. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Alonso M

"Clean, Comfortable and Convenient"

4
13/06/2017

A very convenient location for flights from Tucson International Airport. It is quieter than many airport hotels regardless of room location. The staff upon arrival and departure was efficient, friendly and professional. Receptionist "Revecca" was an excellent individual to be on the front line. Her sincere welcome made us feel we were valued guests.

Tim H, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (520) 746.3932. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Cheer, Alonso M.

"Okay."

3
08/06/2017

Good location near the airport, and shuttle pickup was prompt. Restaurant food could be better and more selection is needed. Breakfast was just okay, and eating off paper plates with plastic utensils seems tacky.

"You can count on Best Western Plus"

4
06/06/2017

We stayed 4 nights. The bed was very comfortable. Despite being near the airport, we heard very little airplane noise. The breakfast was included and was very good in variety and taste. The hotel is very clean and the grounds are very inviting. The hotel staff was very friendly and helpful. We would stay here again.

"Airport hotel with large, spacious rooms"

4
26/05/2017

This airport property has unusually pleasing rooms with dark wood toned interiors. Many rooms are suites; all seem to be oversized. Large, appealing breakfast selection. The cons. The hotel is at the airport, located 6-7 + miles from popular restuarants and clubs downtown and midtown. If you are leaving on an early flight; hotel shuttle does not start running until 6 AM. so forget that 6:15 AM flight. Front desk staff is quirky.

"Loved this place"

5
25/05/2017

This is a extremely wonderfully place to stay. We had a suite which consisted of two bathrooms, a king size bedroom and a living room that had a sleeper sofa. There were French doors between the living room and bedroom. The courtyard is beautiful and there are orange trees on the property. The airport will not bother you as the rooms as well designed and insulated. Breakfast is hot with a great selection, seating is plentiful. The staff was helpful and gave us recommendations as to what to see. This hotel is close to Pima Air Museum.

"Review of Best Western at Tucson International Airport"

5
23/05/2017

Hotel is economical, well run, and clean. It suits my needs when I have early flights or will be returning home on a late flight. I live 50 miles from the airport, so it is better for me to stay near the airport than to drive there early in the morning or late at night.

"good hotel"

4
17/05/2017

the room was good and clean, the staff very friendly, breakfast was very good also.... the only "complain" its that as we arrived around 10 P.M. to the hotel, i had to go to my car several times to unload all the bags and stuff... the parking lot was very dark, no lights at all... regardless of the insecurity feeling of leaving your car there, it was very annoying that i had to use the flashlight on my cellphone to watch my step and get things from the car.

"Very nice people, fine hotel"

5
17/05/2017

This hotel, close to the airport, is affordable and delightful. The staff was very helpful; there is a nice restaurant/bar where I could get a good meal even when arrivingh late. Comfy bed, quiet. What's not to like?

"Enjoyable extended stay"

4
11/05/2017

Was here for a four night stay due to unforeseen circumstances. Positives: Staff: generally excellent and very helpful. Room: spacious and light, clean and comfortable and overlooking the inner garden area. Very quiet, too. Grounds and pool area: lush gardens attractively laid out with pathways and gazebos; well-maintained pool area. Shuttle service: again, excellent and free rides within a 5-mile radius, which, as we didn't have a car was very useful. Slight negatives: Breakfast: The chef only cooks to order at the weekend, but although this was very good - and he's a very pleasant guy - at other times food lines and coffee flasks were not replenished quickly when things ran out. Breakfast: don't like eating off disposable plates and cups and with plastic utensils. Not what I would expect from a Best Western Plus, but can see that it will cut down on kitchen staff! Restaurant: Poor choice and had run out of "vegetables" so our meal was served with coleslaw instead. On this night the single server for both restaurant and bar was run ragged, but full credit to her - she kept smiling! Misinformation: the evening receptionist told us that the restaurant would be open on the Sunday, our final night; but it wasn't. She did us a favour, really, as we walked down the road to the R & R Grill at the Sheraton and had a really excellent meal!

"Really lovely hotel with nice grounds and comfy beds"

5
10/05/2017

Stayed here one night on the road. It is a little off the freeway but worth it. This particular BW is more like a hotel (as opposed to a motel) with upscale decor and even a restaurant which is open 6 days per week. We had a nice patio view of the pool. Breakfast was typical but adequate - I recommend they add bananas (for cereal). All in all a good choice.

"The nicest people work here"

4
07/05/2017

I rated this place with five stars not because this is a wonderful resort, but because it is worth five stars for the type of hotel it is. Every staff member with whom we interacted was friendly and helpful. The room was very clean, especially the bathroom, which is an important consideration when you are traveling with small children. The pool area was very pleasant, and the children had a great time playing in the pool. The free breakfast was amazing. Not only did it have the usual fare, but it had a steam table with scrambled eggs, potatoes and breakfast meats. In addition, there was an omelette bar where a very nice man made your omelette to order. I figured that we saved so much with breakfast for two adults and three children that the room ended up being an absolute steal.

Tim H, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Cora P, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback was very helpful. We hope you will come back and see us again soon. I will be sure to share your feedback with our team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Great staff!"

5
04/05/2017

I really enjoyed my stay here. The staff from the moment I arrived to the day I left was outstanding and professional. The breakfast was great to start my day with hot eggs, sausage, and a waffle maker etc. Yogurts, milks (even soy milk ) and fruits and cereals with toppings was available and more. I used the gym which was great and empty everytime I used it. My room had a comfy bed and nice size fridge I filled with bottled water and snacks. The pool area was nice, tables to sit and eat or enjoyed your book. Just a great stay, can't say enough.

Tim H, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Dear kima_w, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback was very helpful. We hope you will come back and see us again soon. I will be sure to share your feedback with our team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Just what we needed"

5
02/05/2017

We had a flight delay to Madrid and had to be near the airport very early next day. We were so fortunate to stay here. Nice restaurant. There are four hotels in a row on this street at this location, only full restaurant if you are walking . Great suite upgrade due to BW diamond status, and a superior quiet bedroom . shuttle leaves at five am for a four minute ride door to door.... This was a winner in every respect.

Tim H, General Manager at Best Western Plus Tucson Int'l Airport Hotel & Suites, responded to this review
Dear MarshallGulch, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback was very helpful. We hope you will come back and see us again soon. I will be sure to share your feedback with our team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Great Place"

5
02/05/2017

I have been a frequent visitor to this hotel, and will continue to book here. This is a well maintained hotel with a caring friendly staff who obviously enjoy their jobs. The rooms are always clean and in excellent condition. There is nothing worse than seeing minor repairs being missed or done in a sub standard way, I have never witnessed this in all my stays at this hotel.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Joseph S, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback was very helpful. We hope you will come back and see us again soon. I will be sure to share your feedback with our team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Great airport hotel at great price"

5
01/05/2017

Our flight to Madrid was cancelled and we wanted to stay near the airport to catch an early flight. This hotel was priced exceptionally well, excellent bed, clean, quiet. We were upgraded to a suite which made our wait even more pleasant. Thank you Rebeca!

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear 949nanetteb, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback was very helpful. We hope you will come back and see us again soon. I will be sure to share your feedback with our team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Nice pool, nice rooms, helpful staff, right on the airport"

5
30/04/2017

Modern rooms with the exception of the bathroom. Just a small sink with no shelf to even place your toothbrush. No go! Nice pool area, friendly staff, quick WiFi, all very well maintained, complimentary coffee and water in the lobby. Breakfast starts at 6 am, offers a large variety and is served in a stylish location. Parking lot partially covered-nice on hot days.  Although the bathroom is rather military style, I still give it 5 points for the very good value for the money spent. Would come back anytime.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear McNamara_44, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback was very helpful. We hope you will come back and see us again soon. I will be sure to share your feedback with our team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Always a great value"

5
26/04/2017

Best Westerns are a great value in my opinion, and the Tuscon Airport BW is probably my favorite. What stands out however are the staff there - they are truly outstanding. I have no qualms recommending this BW to anyone who wants an affordable stay and be treated really well. Paul

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear pjcard1, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback was very helpful. We hope you will come back and see us again soon. I will be sure to share your feedback with our team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Very Nice, well kept property"

5
26/04/2017

Checked in and was told our room was not ready so they upgraded our room.to a suite. When we first saw the hotel, we thought it was brand new. Found out by asking the desk clerk that the hotel was not brand new but was kept up to date. Beds were comfortable, room was very clean and well kept. Would definitely stay again if/when we are in the Tucson area.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Bill K, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback was very helpful. We hope you will come back and see us again soon. I will be sure to share your feedback with our team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Fair"

3
26/04/2017

Improve relationship with local businesses. Magazine in room did not agree with business format. Menu shown not correct with menu offered at p!ace of business. Room very comfortable. No further comment.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Clair P, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback was very helpful. We hope you will come back and see us again soon. I will be sure to share your feedback with our team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Would stay here again"

5
26/04/2017

We originally planned to spend one night here and ended up extending to a second night. Everyone was very friendly and Sandra was especially helpful. Our room was very nice. The breakfast was very good. We would definitely recommend this hotel.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Retiredmillers, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback was very helpful. We hope you will come back and see us again soon. I will be sure to share your feedback with our team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Great stay"

5
26/04/2017

We chose this Best Western for it's location to the things we wanted to visit while in town, it was great for us. The staff was very helpful in giving us a list of places to eat. The room was very nice and it was very clean. The pool area was great as well as the hot tub. The breakfast was one of the best we have had while on this trip.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Larry R, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback was very helpful. We hope you will come back and see us again soon. I will be sure to share your feedback with our team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Ignored and not welcome"

2
20/04/2017

Alot I could say but I was really disapointed. Wanted to get away for a few days and I was never in Tucson so I thought I would try it out. Got a good rate at BW. The good was it is clean and has a great breakfast every morning. Beautiful pool area well kept up just wish they would of kept up my room as nice. Stayed six nights and hardly seen any housekeeping. Not once did my room get cleaned. I took out my own trash and begged the desk clerk to get towels. My do not disturb sign was out in the morning but not in the afternoon they didn't even call and see if I wanted service. Never seen anything like it. The wifi is about the worst I ever experienced at a hotel. It got very noisy on the weekend. Kids running everywhere. Oh well I won't be back to Tucson for awhile. Usually I have good luck with BW. This old vet never felt welcomed

"Convenient location for me and mine"

4
19/04/2017

Stay here everytime need to stay overnight in Tucson for past couple years now. Staff helpful, friendly. Nice pool and hot tub area. Room always clean. At times i need a later than noon check out which the staff accommodates me.

"I love it!!!!!"

5
17/04/2017

We always stay there whenever we are in Tucson, we love that place. Excellent service and delicious breakfast!!! Everything is very neat and clean adnd the rooms are very comfortable, the pool are is perfect for the whole family to enjoy a nice time.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear janecontrerass, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback was very helpful. We hope you will come back and see us again soon. I will be sure to share your feedback with our team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Excellent airport hotel, comfortable room, very friendly and helpful staff"

5
17/04/2017

We needed to stay at a hotel near the Tucson airport, and the Best Western Tucson Airport hotel fit our needs perfectly. Our room was pleasant and comfortable. The staff were exceedingly friendly and helpful in answering our questions and accommodating our requests. Local friends came to the hotel to meet us, and there were pleasant indoor and outdoor spaces for our get-togethers. The morning hot and cold breakfast items were very good, and the dining room spotlessly clean.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear DMGAmes_Iowa, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback was very helpful. We hope you will come back and see us again soon. I will be sure to share your feedback with our team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Nice"

4
17/04/2017

Beds too firm ,we would love a soft pillow too bed or maybe the option of a thick foam topper , hotel pool was nice ! Breakfast was good and the chef so nice . Location is great ! Stores and food nearby

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear 335conniea, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback was very helpful. We hope you will come back and see us again soon. I will be sure to share your feedback with our team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Very pleasant stay"

4
10/04/2017

I can't think of anything I'd improve from our visit. If you're traveling via the airport, this is an excellent choice, given the location and amenities. Our room was comfortable and well appointed. The outside patio area is large, with a swimming pool and spa. The free breakfast is a cut above most such choices, with tasty, warm choices including eggs, potatoes, and meats. The staff keep it fresh, and, this being Arizona, there's salsa to add some flair. Very good value.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear tmginnova, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback was very helpful. We hope you will come back and see us again soon. I will be sure to share your feedback with our team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Older Property"

4
10/04/2017

In it's heyday, this place must have been really nice. It's still good for a quick stay, and the location near the airport is great, but it is older and a little run down and in need of some refurbishing and cleaning. A good breakfast is included, the staff was friendly, and the outside pool area looked inviting - it was cold so we didn't investigate....

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear 03Val48, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback was very helpful. We hope you will come back and see us again soon. I will be sure to share your feedback with our team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"A good value"

4
08/04/2017

The location is excellent. The price is fair and the property is pretty well maintained. The rooms are older and the common areas need updating but the outside pool area is really nice and the staff are great. We enjoyed our time here and will likely return this trip on our way home.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear woodmister, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback was very helpful. We hope you will come back and see us again soon. I will be sure to share your feedback with our team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Went to Tucson to photograph humming birds at Madera Cnyn"

5
08/04/2017

Appreciated the easy access to the freeway. Apparently the windows, walls and ceiling are well insulated as we heard no noises from other people during the night. Spacious and tastefully decorated room. The fridge was handy for chilling our water for use the next day while out walking around in the heat.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear barryd313, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback was very helpful. We hope you will come back and see us again soon. I will be sure to share your feedback with our team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Good location"

3
07/04/2017

We stayed at this BW on our way to California so it was only an overnight stay, coming in late and leaving early. So didn't get to use any of the facilities. Overall th hotel looked nice upon arrival, lobby looked well kept, nicely decorated, and very friendly staff. The breakfast area was also nice and the food was good as well - cooked to order omelets if you want to. Parking is plenty, even with covered parking if you are staying for a while to keep your car cooler in the summer. The hallway and rooms had a cleaning chemical scent, not sure I like this too much. The room was average, bed was very comfortable, linens were of nice design but everything that was white had stains on them. The towels were extremely rough, old, and did not look white anymore; time for new towels and replace them as they get worn out. Overall this hotel is nice but not excellent, not my first choice if I had done the reservation. It is a good value for the location.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Ozzy R, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback was very helpful. We hope you will come back and see us again soon. I will be sure to share your feedback with our team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"My Favourite Tucson Hotel"

5
25/11/2016

Since I discovered this Hotel it has become my Go To place to stay whenever I go to Tucson. I have recommended this location to several people and always get a thank you call back. A plus is that it's also close to the Airport.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Robert M, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I will be sure to share your feedback with our team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"WIFI"

3
22/11/2016

One little problem destroyed my good impression of this hotel. Problem with WiFi in your room? This is your own problem! I real think is not! Simple restart of the rooter was needed, they gave me phone number to call IT company. This is more than funny....

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear tomass892, Thank you for sharing your feedback with us on Trip Advisor. My apologies with your inconvenience regarding the internet. Our provider does provide a toll free customer support number, to assist guests with their laptops, Ipads, notebooks, etc. to ensure that the wireless internet is working correctly. You probably noticed, our wireless internet instruction card which is in our all of our guest rooms outlining this. My apologies again for this inconvenience, however if there is an issue, this assist our provider with pinpointing the area. If i can be of further assistance, please do not hesitate to contact me directly. Cheers, Tim H Managing Director

"Great hotel for a great price"

5
21/11/2016

I only spent one night there but the room was clean, the bed was comfortable and it was quiet all night. Rebecca made check in and check out fast and easy! The only downside was that I arrived at around 8:45 for breakfast and there wasn't any hot food items left, only cereal and bagels.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Jeannine H, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I will be sure to share your feedback with our team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Goodnight"

5
19/11/2016

Stay was short but sweet. Nice room, nice bed. Quiet, except for in the morning with Air National Guard jets doing their thing. Good food. Nice, mature landscape with pet friendly lawn of considerable size.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear deforestl, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I will be sure to share your feedback with our team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Nice property, lack of vending machines"

4
16/11/2016

This property has had some nice updates and is perfect for staying near the airport. The rooms are comfortable, breakfast is good and the pool area exceptional. There are a few ice machines & a soda machine, but no snack machines. They have snacks available for purchase at the front desk, but they cost too much ($4 for a lunch size chips). We had an upgrade to a suite which had lots of room with a separate living area and a small fridge, but no microwave.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear futureFloridan, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I appreciate your comments regarding our vending machines. I will be sure to share your feedback with our entire team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Super Staff, Super Clean, Super Stay"

5
05/11/2016

This property far exceeded my expectations. I called early on a Sunday to see if I could book a room and check in early. Sandra at the front desk said she would call me back as soon as the room was ready and within the hour she called and I checked in very early. When I was disappointed the restaurant was closed on Sunday ( except for breakfast), she sald the free shuttle would take me to any restaurant I wanted within a five mile radius or she had a list of restaurants that would deliver. Throughout my stay that was the kind of service the staff provided. This property provided everything I expected plus extras like a desk chair that was adjustable, TV remote came in sanitized bag, snack type items were available for sale near the front desk to name a few. I was concerned about airport noise but there was none. Security Is always a concern as I travel alone. I felt very safe here. Door had peephole that had a cover so no one could look in, but you could slide it to see who was at the door. Outside doors (other than the main entrance) were locked and required a room key to enter. Both a deadbolt the chain were provided on the room door. My only negative was the room had a refrigerator with a small freezer and a coffee maker, but no microwave. Common areas and the room furnishings were very luxurious. Outside grounds were nicely landscaped and the outdoor pool area very inviting. I would highly recommend this property. I felt the price was very reasonable.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Joan W, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I will be sure to share your feedback with our housekeeping team. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Tucson biz trip"

5
01/11/2016

Very large property as well as the rooms. Comfortable beds and staff very friendly. Highly recommend for your stay n Tucson. Thought I would hear the planes being near the airport but seemed very quite

Tim H, Front Office Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear gregraiderfan1960, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Cheers, Sandra F Front Office Manager

"Nice place for a family"

4
01/11/2016

My family stayed in a suite. The price was very reasonable. I loved it. The room was very clean. We had a king bed in one room and a sofa bed in the other. Two bathrooms and two TV's - it was great. Pool area was nice and quiet, very relaxing. Staff is super nice!

Tim H, Front Office Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Candace N, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Cheers, Sandra F Front Office Manager

"Great experience"

5
01/11/2016

The staff was ready to help with anything including recommending restaurants in the area, which by the way were good. The breakfast they offer has a good variety of food, fruit and cereal etc. The room was very clean as well as the overall appearance of the lobby and halls. I will be staying again here if and when we go to Tucson.

Tim H, Front Office Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear lilazc, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Cheers, Sandra F Front Office Manager

"Comfy place to stay"

5
31/10/2016

Very comfortable and friendly place to stay. Staff was excellent with directions and information that we needed for our trip to be successful. Near the Pima Air Museum and Airport. Nice out door pool and loved the hot tub.

Tim H, Front Office Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Christine P, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Cheers, Sandra F Front Office Manager

"Good and bad points."

3
27/10/2016

The room was fine, but the restaurant was a disappointment. A large party was in the night we were there and the only waitress couldn't cope. A long , long wait for service. The wi fi was abysmal. One receptionist was really unhelpful, but the lovely one who checked us in and out was very apologetic about the wi fi issues and said they had someone working on the problem.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear twoatemv, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I was disappointed to hear of your experience in our restaurant and with regards to our Wi-Fi. Both issues have been addressed and I am confident in our food and beverages team to correct this from happening again in the future. Our wireless internet also has been corrected to has well. If I can be of further assistance to you, please do not hesitate to contact me directly. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Confortable, Clean and Well Organized"

5
26/10/2016

My family stayed here one night during June 2016 for an annual event that we attend every year in Tucson. That being said, we've been at several hotels over the years. This was by far one of the best. Great breakfast, very clean, great wi-fi and friendly, responsive service. The airport noise we thought we would hear was non-existent. Very well organized and well maintained BW Plus.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear jessi540, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"If you want to be aggrevated, this place is for you"

2
26/10/2016

Upon check-in, I was charged about $20 more per night than guaranteed. Internet was down 3 of the 4 days I was there. Running toilet was never fixed, extra towels requested never provided and shampoo not replaced. One toaster in a hotel breakfast room with many rooms and one side didn't work, creating a line to make toast. Every day brought a different problem. Staff was sympathetic but nothing changed.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Charles P, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I was very disappointed to here of your experience at the hotel. Professionalism, providing excellent guest service and a high quality of working amenities are all key points of our business. My sincere apologies for not exceeding your expectations. The toaster in the restaurant has been replaced with a new one. We also addressed your concerns with our department heads and I am confident in their abilities to correct your other concerns from happening again in the future. The entire team works hard to ensure all of our guests have a great stay and to provide excellent guest service. Again, my sincere apologies that we dropped ball during your stay. If I can be of further assistance, please do not hesitate to contact me directly. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"A Fantastic Hotel"

5
25/10/2016

I have stayed at the Best Western Plus Intl Tucson Airport hotel frequently over the past two years. The staff i have encountered over this time and to this day are the most friendly, helpful and courteous staff. The hotel and rooms are kept to a high standard of cleanliness and i will always stay at this hotel.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear ciaranmiller182, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Close to Airport"

5
21/10/2016

We have stayed at this hotel before and once again had excellent service from the staff. The hot breakfast was excellent and seating was spacious, not over stuffed like other hotels. Hallways are very wide to accommodate those checking in and out with out stepping on others.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear swaite64, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. It was a pleasure meeting you earlier last week. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Hidden Gem"

5
10/10/2016

I like staying here even though it's across town from my company's office. The rates are always quite fair and the place has a cozy and quiet feel. The rooms are big and last time they even upgraded me to a suite which I did not want to leave. A hot breakfast adds to the value.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Daniel A, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. It was a pleasure meeting you earlier last week. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Tim the GM, was very friendly and professional!"

5
07/10/2016

Love those Waffles. Great staff Great parking Has a bar connected to it Very clean Easy access Very professional and courteous front desk agents available and willing to help you at all times. The elevator works great I stayed up stairs everything was very convenient and very nice thank you I had a great stay.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Q2882R!michaelr, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. It was a pleasure meeting you earlier last week. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Another Great Stay!"

5
27/09/2016

Every time we visit our son, his wife and our two grand children in Tucson we stay here the night before we fly out. Kids come over and enjoy the pool area with us. Had to run off our boarding passes and printer was having problems. Girl at desk helped us right away and solved the problem. Will stay there again and again!

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear William B, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"A wonderful business trip"

5
24/09/2016

I would highly recommend this Best Western + to anyone looking for a stress free visit. I have many times seen the hotel staff going "the extra mile" to ensure customer needs are met. I will not say there have not been glitches (internet was spotty a couple of nights) however the management as well as the staff work as hard as humanly possible to ensure everything is as good as it can be.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Tracy K, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Average Airport Hotel - Service was Excellent"

3
22/09/2016

The service was excellent; even though they were short staffed that evening (there was a large party being held there in the event area), the staff did their best to provide quality service. The room could have been cleaner; there were hairs in the bathroom and shower (gross). The sheets while clean, were worn and stained, as was the bedspread, which was moderately clean. Bed was very comfortable and room temperature was easy to control. Wi-Fi did not work. A refrigerator in the room was great and was cold upon my arrival. Food - very little selection, mostly meat-centered and fried or quick grilled (burgers, wings, etc.) Check-in and check-out was easy. Breakfast had plain oatmeal that one could add raisins, nuts, etc., so that was nice. Tea was available and the hot water did not smell/taste like coffee, also a pleasant surprise.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear DesertByrd, Dear Michael Reno, Thank you for sharing your experience on Trip Advisor regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (520) 746.3932. Sincerely, Tim H Managing Director

"The Best, Best Western"

5
19/09/2016

I have stayed at many Best Western hotels and this is one of the very best. Very comfortable beds, good food and CLEAN ROOMS Parking my car was virtually at the room entrance. Close to the airport without being woken up by every plane taking off and landing. Restaurant waitress was delightful.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Royalman2014, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Understanding and responsive management"

5
18/09/2016

The property was extremely helpful in sorting out a reservation situation I had. They were responsive and customer aligned in how they worked with me to solve a problem which was my oversight. I appreciate the way they handled it.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear harlanj572016, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Very nice stay. Usual quality for Best Western"

4
18/09/2016

Average place, but was a very good time spent here. Was in town for work, and this was the closest place. Staff very friendly. Court yard was very nice. The hotel bar and restaurant has odd hours, but the bar tender is very friendly as well. Ate at the hotel as there is literally nothing else to eat in the area. I would recommend this hotel.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Curtez151, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Exceptional"

5
11/09/2016

I would recommend this hotel. Has free shuttle to the airport. Beds are amazing and the staff are very friendly and helpful. This location is right off the freeway and easy to find. We would stay again without hesitation.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Ibarrainn, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Pleasure trip"

5
09/09/2016

The BW was exceptional we loved it , we will be back..my wife and the kids where so happy about the swimming pool the room was excellent everything was just rite, I would recommend this hotel to anyone..

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear 488cruzc, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Labor Day Getaway"

4
09/09/2016

Beautiful courtyard, nice and relaxing atmosphere. Lobby and breakfast area were nice. Guest rooms were comfortable, but could use a little updating. Internet was very slow, when you could actually connect to the hotels free wi-fi.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear janeadams63, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Excellent customer service and hotel property!"

5
07/09/2016

I must tell you about the desk clerk Revecca Alvarez: she greeted my spouse and I in the morning as we headed to the breakfast area and let us know she was there to make our stay pleasant. As such, I shared about a BW travel card issue I had and she offered to resolve it. After some time, I received a call in my room and was put in contact with BW customer service. It took some discussion, but it was all resolved and I received my promotional discount at check out. I am very grateful for this service; I'm sure I could have handled it with customer service on my own, but I believe Revecca's intercession saved me a lot time. Thank you!

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Christopher J, Thank you for sharing your feedback with us on Trip Advisor. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I did share your comments this morning in our stand up meeting. I also recognized and thanked Revecca for a job well done. Revecca has only been with us for a short time, however she has been a great asset to our team. I look forward to celebrating many successes with her in the future. This was a great way to end the week. If I can be of assistance in the future, please don't hesitate to contact me at (520) 746.3932. Thank you again for taking the time to share you feedback. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Unbelievable!"

5
05/09/2016

The staff and management are extremely helpful and understanding. Our rooms were upgraded to suites, not just on this trip, but on the last one we completed. I was very satisfied with every element of our stay, including a very early trip to the airport, and a late return.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Alice W, Thank you for taking the time to share your experience with us on Trip Advisor. We were delighted to have you has our guest. I will be sure to share your comments regarding your stay with out entire team this morning in our stand up meeting. Your feedback will continue to motivate and inspire them. If I can be of any assistance to you in the future, or assist with another reservation, please do not hesitate to contact me. I look forward to meeting you on a future visit. Cheers, Tim H Managing Director

"Travel stop"

4
29/08/2016

This was a clean hotel, with a location close to the airport. Room was clean, but beginning to show some age. Fair price for what I received. They serve breakfast, but I didn't have time. The staff was very friendly and helpful. Airport shuttle doesn't run til 5am which didn't work for me.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear jefft290, Thank you for staying with us and taking the time to share your feedback with us on Trip Advisor. I will be sure to share your comments with our team. I also appreciate your comment regarding our airport shuttle. I am currently looking into changing these hours later in the fall. Anything that we can do to better accommodate our guests is our number one concern. I hope you visit us again real soon when your travels bring you back to Tucson. Cheers, Tim H Managing Director

"Comfortable Stay!"

5
27/08/2016

The rooms here are very clean and roomy. We had an opportunity to use the pool in the evening. It was very relaxing and clean as well. We could not find the timer for the hot tub, but the front desk person came right out and was very helpful. The night we stayed there it was very quiet. The breakfast was delicious. Overall, this was a great place to stay.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Tamra R, Thank you for choosing the Best Western Plus Tucson Airport has your home away from home during your recent stay with us. Your feedback will be shared with team to continue to motivate and inspire them. I hope you visit us again real soon when your travels bring you back to Tucson. Cheers, Tim H Managing Director

"Ou Recent Stay"

5
19/08/2016

We enjoyed our stay at Best Western, we found everything to be quite satisfactory., , we would not hesitate to recommend the Best Western Hotel chain to any any location to family or friends in the future.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear 231evelinej, Thank you for taking the time share your feedback with us on Trip Advisor. We appreciate your loyalty to the brand. Your comments will be shared with our entire team to continue to motivate and inspire them. I hope you visit us again real soon when your travels bring you back to Tucson. Cheers, Tim H Managing Director

"Wonderful Stay"

5
19/08/2016

We had a great time the hotel had great customer service, Revecca was excellent in her front desk service. I had my 2 daughters with us and we got a suite, it had so much room for us all, 2 bathrooms, 2 closets, and 2 televisions, which is perfect for our family of 4. I will definately be coming back again.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear ladonnaw4321, What a great way to start the week, reading your review on the hotel. Not only was it nice hearing your feedback, to but see that Revecca, one of our newest team members was recognized for her exceptional service. I will be sure to share this feedback with her tomorrow morning in our stand up meeting. I will also be sure to thank the entire team for a job well done. If we can be of any assistance to you in the future, please do not hesitate to contact myself or any member of our team. We hope to see you back again real soon. Cheers, Tim H Managing Director

"Manager"

5
17/08/2016

Stayed in this beautiful hotel for 2 nights. Had a king room on 1st floor connected to a beautiful suite parlor. My rooms had doors leading out to the beautifully landscaped grounds, pool and covered patio area. Hotel was clean and the staff was very friendly. The lobby area is really pretty and has several really nice sitting areas. I was so glad to have stayed here. I will stay here again.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Mari Ann G, Thank you for taking the time share your feedback with us regarding your recent stay on Trip Advisor. We were delighted to have you as our guest! Your comments will be shared with the team to continue to motivate and inspire them. I am glad to hear you enjoyed your room, the view of our courtyard and pool and had a good experience with many of our team members. I shared your feedback with them this morning during our all team member stand up meeting. Please do not hesitate to contact myself or any member of our team should be able to be of any assistance to you in the future. I hope you visit us again real soon when your travels bring you back to Tucson. Cheers, Tim H Managing Director

"Bad odor in room"

3
15/08/2016

The room had a bad odor which was taken care of when I reported it. But the odor returned the following day. We got a handicap room that we did not request. We should have been advised that there wasn't a counter top in the bathroom. Not having a counter top made it hard to have our bag with toiletries on the floor, have to put it up on the bed when using it.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Pat H, Thank you for completing the survey regarding your recent stay at our property through Best Western and for sharing your feedback on Trip Advisor. It is only from receiving candid information from guests like yourself, whether it is positive or negative that we can achieve our objective of providing the best hospitality experience in the Tucson airport region. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, I did process the additional bonus points to your Best Western Rewards accounts as we discussed. I also have already met with housekeeping and front desk team leaders and am confident in their abilities to correct this from happening again in the future. If I can be of further assistance, please do not hesitate to contact me directly. Warm Regards, Tim H Managing Director

"Exceptional stay"

5
06/08/2016

lovely comfortable bed breakfast was varied and delicious. All staff very helpful and polite. Would stay again. Love the location and the courtyard. Lobby was a little warm when checking in but room was nice and cool.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear IbarraInn, Thank you for staying at the Best Western Plus Tucson Int'l Airport Hotel & Suites. I was delighted to hear you enjoyed your stay with us. On behalf of myself and the entire team we look forward to having you stay with us again in the future. Please do not hesitate to contact us if we can be of further assistance. Cheers, Tim H Managing Director

"Great stay!"

5
06/08/2016

This hotel was excellent, especially for the price. We stayed overnight, the beds were really comfortable and the rooms very clean. The first floor rooms lead out into a courtyard with a pool and lounge area. The breakfast had a great variety, and late hours. I would definitely recommend staying here.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear spursfan2102016, Thank for you taking the time to share your feedback with us on Trip Advisor. I enjoyed reading your comments on the comfort of the beds, our clean rooms, breakfast, courtyard, lounge area and over all facilities. I will be sure to share your feedback with the entire team. I hope you visit us again real soon when your travels bring you back to Tucson! Thanks again for being our guest! Cheers, Tim H Managing Director

"Great location"

1
06/08/2016

This hotel is convenient to the Tucson airport and can walk it if you don't have much luggage. One problem I encountered is the shuttle doesn't begin until 5am so if you are like me I had to get a taxi. Friendly and helpful staff and a very nice lobby. There is a pool, grassy lounge area with benches and lots of orange trees in an area enclosed by the hotel. It shows it's use but very nice and comfortable.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Ed K, Thank you for choosing Best Western Plus Tucson Int'l Airport Hotel & Suites during your recent visit. I also want to thank you for your comments regarding the shuttle. Based upon request, we can take guests to the airport prior to 5 AM with a prearranged reservation. We will be sure to use this as a training opportunity with our front desk staff. Your feedback regarding the lobby and the friendliness of our team members will be shared with them to continue to motivate and inspire them. I hope you come back and visit us again real soon when your travels bring you back to Tucson. Cheers, Tim H Managing Director

"Amazing vacation in Tuscon, Arizona"

5
06/08/2016

My daughter and I checked in to the Best Western Plus in Tuscon on July 28th and stayed until August 4th. We were picked up by the courtesy shuttle, and for a whole week were shuttled about within a 5-mile radius to wherever we wished to go. The staff is amazing: from Vicky, Robert, Jessica, Rebecca, and all those whose names I, unfortunately, did not get. The hospitality here knows no bounds. We will be back again to see not only the beauty that is Tuscon, but the people who make this Best Western Plus truly in a class by itself.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear marauderblueteam, What a great way to end the day. I enjoyed reading your comments and hearing about your stay. It is nice to hear from guests, like yourself that are able to take advantage of all of the amenities and services that the hotel has to offer. What is most outstanding, is how you have recognized several of our team members that rock it out each day and deliver exceptional guest service. Vicky, Robert, Jessica and Rebecca are all great team members who work very hard to ensure guests enjoy their visit with us. I will be sure to thank each of them for their service and to recognize them during our all team member stand up meeting. Please do not hesitate to contact myself of any member of our team if we can be of any assistance to you in the future. Should you be ready for another vacation, we'd be delighted to have you stay with us! Cheers, Tim H Managing Director

"Location is deceiving"

5
04/08/2016

Can't lie, booked this hotel because of the price, which by the way, was AWESOME. Turned out to be some of the best money we ever spent. My husband is from Tucson and still has family down there so we decided to kill 2 birds with one stone. It turned out to be the perfect jumping off point for everything we did while we were there. Hit National Parks, Tubac, a nice dinner out, and really didn't drive all that far. Weather was terrible, but it's late July in Tucson, Arizona.....gotta suck it up, buttercup.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear RedMtCat, Thank you for taking the chance and staying with us. It was a great way to end the week reading your review. I will be sure to share your feedback with our entire team Monday morning during our stand up meeting. I hope you get the change to visit us again real soon when your travels bring you back to Tucson. Please do not hesitate to contact myself or any member of our team if we can be of further assistance. Cheers, Tim H Managing Director

"Shuttle Helpfulness"

5
31/07/2016

In addition to a very pleasant and helpful staff and comfortable room, The shuttle service to and from the airport was most helpful and punctual! It was necessary for us to leave before the complementary breakfast was served, however, I have stayed in Best Western Hotels in several states and have always been pleased with the menu and service. I would expect no less at this property.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Alfred H, Thank you for staying with us! I hope you get the opportunity to visit us again real soon when your travels bring you back to Tucson. It was nice reading your review and hearing about all of the positive reviews you gave us on our staff and amenities. Our entire team works extremely hard to ensure each guest have a great experience. I will share your comments with our team to continue to motivate and inspire them. Warm regards, Tim H Managing Director

"Clean good service"

4
31/07/2016

Visited Tucson recently. Had a nice visit the front desk lady's were nice so was housekeeper Susan. Love having friendly staff with a sense of humor.the Room was clean and bed was comfy that's what's important to me

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear shadowsocks101, Thank you for taking the time to share your feedback with us on Trip Advisor. Most importantly, thank you for being our guest. I shared your feedback with Susan. She was delighted to hear about your stay with us and to receive this feedback. I hope you visit us again real soon when your travels bring you back to Tucson. Cheers, Tim H Managing Director

"Great accommodations"

5
31/07/2016

Staff was friendly. Breakfast was great. Room was clean and comfortable. Very convenient to the airport. Not far from shopping and dining. Stay here often as I often have flights that leave early in the morning and I live 3 hours away.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear michelle w, Thank you for staying with us and taking the time to share your feedback with us on Trip Advisor. We valued our guests feedback. I will be sure to share your comments with our housekeeping and breakfast team members, along with the rest of the team during our stand up meeting Monday morning. If we can be of further assistance please do not hesitate to contact us. I hope you visit us again real soon. Cheers, Tim H Managing Director

"Awesome"

5
31/07/2016

Sandra, head desk clerk, was beyond helpful and friendly , she is who I went to, if I needed anything. Also, Eva, a breakfast server ( free breakfast ) was a very delightful person, whom I connected with. OVERALL, my 5 day stay was excellent. Pool and jacuzzi very clean.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear cjjesiolowski, Thank you for being our guests. It is especially nice when a few of our team members are personally recognized for providing outstanding service. I did meet this morning with Sandra and Eva and shared your comments with them. They were thrilled to see your feedback. I also recognized the both of them in our daily stand up meeting. If Sandra, Eva or myself can be of any assistance to you in the future, please do not hesitate to contact us. Cheers, Tim H Managing Director

"Great Hotel"

5
30/07/2016

I always stay at Best Western when ever I go to Tucson Arizona or anywhere around the U.S.A. It's a Hotel I can trust. It's clean, nice and friendly when I stay at this Hotel. Breakfast is very good and customer service is always nice. I never had a problem at Best Western.....

"Best western"

5
30/07/2016

Was awsome great staff and wonderful restaurant. Very very clean I was surprised how can the pool the gym the restaurant and the rooms are I would definitely stay there in the future I love how close it is to the airport the location is wonderful to great restaurants and stores a couple of miles away from the casinos so you're looking for a great location and very nice place to stay Best Western isn't my number one

"great stay"

5
27/07/2016

Have A student taking summer classes, we are looking for hotels with good internet service for him and amenities for us. They had both. Id stay again. Loved the décor, funny thing though, when I pulled up grasshoppers the size of my thumbs dive bombed me in the leg and scared me pretty good!!

Tim H, Front Office Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Lana S, Thank you for staying with us! Most importantly, I appreciate you taking the time to share your feedback with us on Trip Advisor. I will be sure to share your comments with our entire team. I hope you visit us again real soon when your travels bring you back to Tucson! Cheers, Sandra F Front Office Manager

"Excellent, like a resort hotel without the cost."

5
13/07/2016

I was reseasearching hotels for our Southwest road trip vacation and saw the "Tripadvisor seal of Excellence". I was impressed by reviews and the photos online. My only concern was that it seemed too good to be true for the price. But on a budget, we decided to book three nights. It was only $55 per night including a very good cooked breakfast, which had different choices each day. I must say that I am very glad we decided to book. We taken stayed for three nights and the hotel turned out to be much more than a place to sleep. It has a very attractive and thoughtfully designed courtyard with open and covered areas to sit, surrounded on three sides by guests rooms and one side being the reception and restaurant area. There is a large oitdoor pool and hot tub. The courtyard is nicely landscaped with lots of fruit-bearing orange trees. Each morning we delighted in having our breakfast "AL Fresco" followed by a dip in the pool and the treat of a hot tub. I just cannot believe the value for money. I can't remember staying in a nicer hotel as far as "chain-hotels" go. The staff were friendly and helpful. The restaurant breakfast was excellent and it was a real bonus to be able to dine inexpensively in there in the evenings, even though the choices are limited. One did not have to go searching for a place to eat. The rooms are fine, nothing exceptional. Just a good size and clean. But the hotel overall is excellent and I definitely recommend it very highly.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear pcrowther, Thank you for taking the time share your experience with us on Trip Advisor. It is only from receiving candid information from guests, like your self, whether it is positive or negative that we can achieve our objective of providing the best hospitality experience in the airport region. I was elated to read your comments. Professionalism, providing a clean quality product and excellent guest service are all key elements of our business. I shared your review this morning in our stand up meeting with the entire team and impressed my many thanks to each of them for a job well done. The Best Western Plus Tucson airport is one of the airports best kept secrets! I hope you visit us again when your travels bring you back to Tucson. I look forward to having the opportunity to personally meet you on a future visit. Please do not hesitate to contact myself or any member of our team if we can be of further assistance. Cheers! Tim H Managing Director

"For the weekend..."

5
05/07/2016

Stayed for the forth of July and ended up staying another night. Nice rooms, coffee maker was a little crusty, AC in the room was nice and cold. Breakfast had a very nice selection, staff was helpful and accommodating. I would most definitely stay again.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Marvin V, Thank you for sharing your feedback with us on Trip Advisor. We were delighted to have you stay with us. Your comments on your stay, service and breakfast will be shared with the team to continue to motivate and inspire them. It's also nice to hear when guests, like your self decide to stay over another night to as well. Thank you for your patronage! I hope you visit us again real soon on your next trip to Tucson. Warm regards, Tim H Managing Director

"Great Place to stay!!!"

5
05/07/2016

Room was very clean, staff was great, Price is for the stay was very fair, breakfast that was offered with the room price was great, fitness center was also great!!! Parking was very near my room. The place was quiet and allowed me to rest.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Brad M, Thank you for staying with us during your recent visit to Tucson. I appreciate you taking the time to share your feedback on the hotel. I will be sure to share your comments with the entire team tomorrow morning during our stand up meeting. If we can be of any assistance, please do not hesitate to contact myself or any member of our team. Cheers, Tim H Managing Director

"Second stay in Tucson."

5
04/07/2016

The staff and awesome. Sandra is the best. The room was magnificent. Next time we drive to Texas, we will make your hotel our first overnight stay. Thank you for your many courtesies. The food in the bar was really good and breakfast was perfect! Thank you, thank you.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear drico1, Thank you for staying with us. We were delighted to have you stay with us. Your feedback will be shared with the team. I will also be sure to thank Sandra for all of her efforts as well. Sandra just started here with us a few weeks ago. She is our Front Office Manager. She has been a great addition to the team. We look forward to your next stay with us. Cheers, Tim H Managing Director

"Very nice room & excellent location!"

5
01/07/2016

I booked a king room but found I'd been upgraded to a king suite overlooking the courtyard pool. I'm not sure how this happened, but I'm glad it did! The room was wonderful - spacious and comfortable. The bathroom was well-lit and had plenty of counter space for toiletries. The location is perfect if you need to fly into/out of Tucson airport. It surely made my 5:30 am flight a breeze!

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear lizlubee, Thank you for taking the time to share your feedback with us on your recent stay. This was a great way to end my weekend. As you saw, our team does take pride in recognizing our guests, offering special surprises upon check in when they can, based off of Best Western Reward status, birthdays, anniversaries, etc. I am glad to hear in this case we were able to offer you a WOW moment. This will be shared with our team to continue to inspire and motivate them. Please visit us again soon when your travels bring you back to Tucson. I'd enjoy the opportunity of meeting you. Cheers, Tim H Managing Director

"Dirty room, Poor Management"

1
29/06/2016

Nail clipping in bed. Requested new bedding. Bedding was changed however the nail clipping ended up on the floor. When I stepped barefooted on the nail clipping I called and request a vacuum cleaner. Shuttle driver came up and picked up by hand the clipping. She told me it was something we could have done. At checkout I spoke with the Hotel manger who informed me they had been very busy and everything was not done. I told him that was his problem not mine so BW and I have ended a 12-12 year relationship.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Retiredtravler, Thank you for taking the time to share your feedback on your experience here at the hotel on Trip Advisor. It is only from receiving candid feedback from guests like yourself, whether positive or negative that we can achieve our objective of providing the best hospitality experience in the Tucson airport region. I was very disappointed and embarrassed to learn of your experience at the hotel. Professionalism, cleanliness and providing a great guest experience are all key elements of our business. On behalf of the entire team and myself, please accept my sincere apologies. After you and I met on Monday morning, I did immediately meet with our Executive Housekeeper, Room Attendant and evening Supervisor to discuss this issue. We did discuss this thoroughly, did a full investigation and did identify a few opportunities. Our entire housekeeping team works hard to maintain our high cleanliness scores and we will use this as a training opportunity. I am confident in the team's abilities to correct this from happening again in the future. Again, our apologies. In the meantime, as promised I did make the concessions for you, that you and I spoke about and also posted bonus points to your Best Western Rewards account. If you did not receive this information, please do not hesitate to contact me directly. I welcome the opportunity of hearing from you. Again, Retiredtraveler, thank you for bringing this to our attention. I do hope you visit us again real soon and allow us the opportunity to provide the service that you expect from us. I appreciate your loyalty to the brand. Warm regards, Tim H Managing Director

"convenient and good"

4
28/06/2016

We had a one night stay at the BW by the airport in Tucson while visiting family. Overall the room accommodations were very nice and spacious. The breakfast was pretty good and clean which is always a plus. The staff i interacted with was very friendly and always ready to help even in accommodating us with a late check out. The only reason why i didn't give this place a 5 star rating was because when we pulled out the sofa bed it was a bit dirty and you could tell it had not been vacuumed correctly also the coffee maker still had water when we opened it. Other than that, this property is excellent, I am willing to overlook minor little details because of everything else.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Omar N, Thank you for taking the time to share your experience with us on Trip Advisor. I was thrilled to see your comments on our service, the amenities and breakfast. I will be sure to share your feedback with the team. Regarding the cleanliness issue in your room with the sofa bed. I did meet with our Executive Housekeeper on this. Her and I would like to thank you for bringing this to our attention and I am confident in her abilities to ensure that is corrected. Please accept our sincere apologies for this oversight. I hope you visit us again when your travels bring you back to Tucson. Cheers, Tim H Managing Director

"A restful finale"

5
27/06/2016

A friend chanced upon your listing on computer and I'm very glad I took it. This was a great choice for my needs after a 3-week trip by an almost-87 year old. I felt it was a fair price, AND it had good climate-control, was quiet, and with hearty breakfast, good coffee, and a delightful staff to see me on my way. If I get up the energy to go forth again, I'll use Best Western.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Marybeth W, Thank you for taking the time to share your feedback with us on Trip Advisor. Most importantly, thank you for being our guest! I was delighted to see your comments on the staff, amenities and quality of product. I will be sure to share your feedback with the team. Once again, thank you for staying with us! I hope you visit us again real soon when your travels bring you back to Tucson. Sincerely, Tim H Managing Director

"Moving Equipment"

4
27/06/2016

This property is very nice and has a number of shops, eating establishments very close by. The airport is very close to the hotel and they have a van that will transport you to and from. The price is very reasonable, I am always going to stay at this property when ever I'm in town, permitted they have rooms.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Rogelio E, Thank you for staying with us! It was a nice way to end the day reading your feedback on your experience here at the hotel. Your comments will be shared with the team to continue to motivate and inspire them. It's also nice to hear we've gotten the opportunity to win you over has a repeat guest! The entire team and I thank you for your patronage. I look forward to meeting you on your next visit to the hotel. Cheers, Tim H Managing Director

"Convenient to airport"

4
18/06/2016

Easy place to stay, leave car, and use airport shuttle. Personal friendly. Shuttle driver in am to airport very helpful. Good pricing. Since had early flight got Grab and Go bags to take with us. Would use again.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Bette C, Thank you for staying with us. I see you may have stayed on our park and fly package? It is a convenient way to leave your car, take a shuttle and arrive to the airport. We appreciate the patronage. Cheers, Tim H Managing Director

"Can't find any reason to give it less than 5 stars."

5
18/06/2016

The front desk staff was very friendly. I got in my room and the room was very clean. A/C works well. (Thankfully!) I'm on the second floor facing in, where some had said will be the quietest. It is. Nice size TV, but although it's an HD, is the service HD? IT IS!!!! I always subtract a star for non-HD. There's no reason today why ANY hotel shouldn't have it. Great picture. I checked the matress, as I always do, for those little biting friends. It was clean. Linens were all fresh and clean and the bed comfy. Wifi was pretty slow--2.11 Mbps. But for my needs in a hotel, it was adequate and certainly not losing a star over. I do wish I would have gotten upgraded, considering I'm a Platinum Member with Best Western Rewards, but I didn't ask. It was late and I was tired. Finally, I woke up this morning to a nice hot breakfast bar. Tables in dining area are very clean. Food was great and the staff was friendly. Also, grounds were very well maintained. All in all, this is a great example of a flagship BW.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear mark19972015, Thank you for taking the time to share your feedback with us on Trip Advisor. We were delighted to have you stay with us. I will be sure to share your feedback with the entire team with regards to cleanliness, our amenities and breakfast. As a Platinum Best Western Rewards Member, I will also be sure to use this has a learning tool with our front desk. We do try to upgrade all Platinum reward members when we have availability. Thank you for your loyalty to the brand! We appreciate your patronage. I hope you visit us again real soon when your travels bring you back to Tucson. Cheers, Tim H Managing Director

"Stayed for Airport Convience"

4
14/06/2016

Very nice renovated and clean Lobby, fitness center is newer. Bed in the room was very comfortable and room was clean. Bathroom was renovated too. Front desk staff was friendly and willing to help in any way.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Greg B, Thank you for sharing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Warm regards, Tim H Managing Director

"Lopez Vacation"

5
11/06/2016

This Best Western is the best place to stay. The rooms are spacious and clean. The courtyard is just beautiful and there is a good size pool. The staff is professional, courteous and friendly. Your every need is met promptly. We will surely return here in the future.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear francisca787, Thank you for taking the time to share your feedback with us on Trip Advisor. I'd also like to thank you for being our guest. Your comments will be shared with our entire team to continue to motivate and inspire them. I hope you get the opportunity to visit us again when your travels bring you back to Tucson. Warm regards, Tim H Managing Director

""Amazing staff !!!""

5
11/06/2016

We often stay at Best Westerns, however, we were very impressed with the staff at this one. One young lady in particular, Ms. Karen Moroyoqui, went that extra mile to not only restore the "customer" to customer service BUT to make sure that all our needs were met and our questions answered. KUDOS to you Ms.Karen. If every Best Western employee was like you, there would be no need for any other chain!!!!! Congratulations, keep up the exemplary work and that beautiful smile!!!!!

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear jenindan, Thank you for choosing the Best Western Plus Tucson Airport during your recent visit to Tucson. It was a nice opening up our properties comments this morning and seeing your feedback. What a great way to start the week. I will be sure to share this with our entire this morning. This is a great way to kick start our stand up meeting. Karen will be in later this evening and I will be sure to thank her for all of her efforts. The entire takes a lot of pride in what they do, your comments reinforce just that. If we can be of any assistance to you in the future, please do not hesitate to contact myself of any member of our team. I look forward to meeting you on a future visit. Cheers, Tim H Managing Director

"Highly Recommend"

5
09/06/2016

I have stayed at the Best Western Plus International Airport, Tucson many times over the past couple of years as i am from Northern Ireland & my girlfriend is from Tucson. The staff are wonderful, accomodating and extremely helpful. The hotel itself is beautiful and well kept & in a great location close to the airport and many restaurants. I highly recommend this hotel.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear ciaranmiller182, Welcome back! Thank you for staying with us again, during your recent visit to Tucson! It is always nice to hear from our guests, like your self that stay with us time and time again. Thank you for your patronage and loyalty to our brand. I hope you visit us again real soon when your back into Tucson. Cheers, Tim H Managing Director

"Close to Tucson Airport"

5
08/06/2016

An overall great place to stay if you have an extremely early or late flight out of Tucson airport. The staff, all around, were very courteous and helpful. Very good pool also. A few minutes walk to multiple off-airport parking garages...which will save you $$$. I will book a room here again during my next vacation.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Kenneth L, Thank you for choosing the Best Western Plus Tucson Airport as your Park and Fly hotel, while traveling in and out of the Tucson Airport. We do have a great park and fly package, available to all guests on our website. Parking is secure and covered, which makes it really convenience for our guests. We also offer the complimentary shuttle to the airport and will pick you up! Please come back and see us again real soon, when your planning your next trip out of Tucson. Warm regards, Tim H Managing Director

"Another Great Stay!"

5
08/06/2016

Have gone many times to visit our son, his wife and our grand children in Tucson. We always stay at this Best Western Plus and love it! Kids can come over and swim and this last time we were allowed to check in early. Will look forward to next stay! Thanks so much. Suite was really nice!

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear William B, Thank you for staying with us. We are thrilled to have you as our guest! Our pool area is very nice and I was pleased to hear that you were able to spend sometime with your grand children in our pool area. I hope they got the opportunity to spend the night with you to as well? If your ready to plan your next visit to the see the family, please do not hesitate to give us a call. We look forward to seeing you again real soon. Cheers, Tim H Managing Director

"Best Western Tucson"

5
07/06/2016

Stayed at the Best Western Plus in Tucson with my wife and son who has stayed there a number of times before. The hotel is in an excellent location, the staff are great and most helpful. The hotel is clean and the staff ensure that it is kept this way. We will stay there on all of our trips to Tucson.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Peter M, Thank you for choosing the Best Western Plus Tucson Airport. We appreciate your patronage and taking the time to share your feedback with us on your recent stay. I will be sure to share your feedback with our entire team at our next stand up meeting. I hope you visit us again real soon when your travels bring you back to Tucson. Cheers, Tim H Managing Director

"Great stay"

5
07/06/2016

I had called to ask for an early check in, due to arriving there an hour early, the front desk clerk was very polite, I had explained the situation and she said yes, to checking in early. During my check in the 2 ladies in the front desk were very nice and gave me a map of the property. My room was very cleaned it smelled good and the beds were very comfortable. I have stayed there a few other time before and it has always been a great stay, friendly staff, great breakfast and very nice rooms and pool area is always clean too. Thank You to all staff for making my stay great all around.

"Motorycle trip"

5
03/06/2016

I did not know quite what to expect, as it has been a while since I have stayed at a Best Western. I did so during this trip because my HOG membership offers some additional value. Either way, I was pleasantly surprised at the quality of my stay. The hotel had a great fitness, pool/spa and lobby area. My room/suite was large, clean and comfortable. A great place to stay and a great value!

"Great stay by the Airport"

5
01/06/2016

Very nice exterior and interior of the hotel. The staff was excellent, the onsite restaurant and bar is very convenient. I was using a Rewards free night. My wife and I stayed here to get away from the hustle and bustle of the house. This place is great!

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Donald S, Thank you taking the time to share your feedback with us on your recent stay. Most importantly, thank you for your patronage to our brand and for being a Best Western Rewards Member. I will be sure to share your feedback with our team. I hope you visit us again real soon when your travels bring you back to Tucson. Warm regards, Tim H Managing Director

"AMAZING STAY!"

5
01/06/2016

Everything is just as it should be. Will be coming back next time we visit Tucson. Stayed here to visit the Davis-Monthan Air Force base. Clean rooms, conveniently located, great breakfast, beautiful grounds. Cheaper priced rooms available on Priceline.com.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Results F, Thank you for staying with us! We were delighted to have you has our guest. Your comments will be shared with our team members to continue to motivate and inspire them. Please visit us again real soon when your travels bring you back to Davis Monthan Air Force Base. Warm regards, Tim H Managing Director

"Finally a return trip and it's even better than i remembered it"

5
31/05/2016

Love this hotel, such a wonderful quiet place to rest. From the great service, to the cleanliness everywhere, to the wonderful rooms, the great breakfast bar area and food, the nice quad area to relax in or go to the pool in, so many things to recommend. Came to stay one night on Labor Day weekend and didn't want to leave so stayed a second night. Can't recommend enough it has it all and usually at a great price as well. Doesn't matter that you have to drive a bit into town, it's just too nice to miss.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear northernk, Thank you for taking the time to share your feedback with us on your recent stay. We were delighted to have you has our guest. I appreciate hearing your comments on the service you experienced from our team members, the guest rooms, breakfast area and the pool. It is always nice to hear from our guest on their experience here. Thank you for choosing us for your return trip. I hope you visit us again real soon when your travels bring you back to Tucson. Cheers, Tim H Managing Director

"Beautiful Hotel Near the Airport"

4
29/05/2016

We knew our flight was coming in late to Tucson and picked this Best Western based on it's location close to the airport. We booked a suite on the first floor. The room was clean, roomy, and quiet. It was adjacent to the pool and just down the hall from the fitness room. A nice breakfast buffet and restaurant also on site. Very courteous staff and no airport noise was heard. We actually considered staying for our entire visit, but, it was just a little too far from our property.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear davd0, Thank you for choosing the Best Western Plus Tucson Airport as your preferred hotel during your recent stay with us. I am glad to hear your enjoyed our breakfast buffet, restaurant and fitness room. Our entire team from the front desk, to housekeeping and the food and beverage department all take a lot of pride in taking care of our guests. I will be sure to share your experience with them. If we can be of any assistance to you in the future, please do not hesitate to let us know. We look forward to having you stay with us again in the near future. Cheers, Tim H Managing Director

"Best Western Plus Tucson"

4
29/05/2016

Very good deal for the price. The room was very clean and had amenities if they were needed. The view from the room was amazing the pool area with the gazebos was very nice. Also the covered parking on the side was a plus since Arizona can get very warm.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear B9045HKpatriciap, Thank you for staying with us! It is always nice to hear feedback from guests like yourself, whether positive or negative to obtain our objective of providing the best hospitality experience in the Tucson airport region. Your comments regarding the pool area, hotel amenities and cleanliness of the guest rooms will be shared with our team. Due to the warm weather, the covered parking is really convenient and I was glad hear it was a nice addition to your stay. Please keep us in mind when your travels bring you back to Tucson. Warm regards, Tim H Managing Director

"Best Western Tucson Airport - Tucson, Arizona"

5
29/05/2016

The Best Western Tucson Airport Inn has consistently provided an efficient reservations process and an accommodating staff; this recent visit - with a group of foreign students - was very pleasant and enjoyable, largely due to the efforts of the desk staff to provide for our various logistical needs. The location is very convenient to the airport, and the shuttle offered by this site makes transfer to the airport quick and timely. Overall, this is a terrific hotel, with service and staff that are first-rate.

"Great place to stop enroute"

5
28/05/2016

As best as I recall, everything was fine. Hard to remember last summer, why do I need 200 words to say we had a pleasant stay? Is this a tripadvisor requirement? I love BestWestern, but if I need to write 200 words, I won't even start a review next time!

"Excellent Best Western Plus, Tucson, AZ"

5
28/05/2016

Excellent choice! I had stayed here before and enjoyed another delightful visit. A wonderful suite. Upgrade to a suite; well worth the price. Excellent staff. Beautiful pool and spa courtyard. Covered parking and daily breakfast all made the visit exceptional. A great price for such an exceptional visit.

"Best Western Tuscon Airport"

5
25/05/2016

I enjoyed the room,very comfortable bed The courtyard was very pleasant and clean.Very enjoyable sitting out there. The breakfast was so good a very nice variety.Front desk employees very professional,ancillary staff as well.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear gwnjrazed, Thank you for staying with us during your time in Tucson. Your feedback is important us. I appreciate hearing about the comfort of the bed, the courtyard, our breakfast and seeing how you recognized the friendliness of our team members. I hope you visit us again real soon when your travels bring you back to the area. Sincerely, Tim H Managing Director

"Great Stay in Tucson"

5
25/05/2016

This hotel is close to the airport, and just south of Tucson. Easy location to get to surrounding places. The hotel itself was wonderful, quiet, and our room had a sliding door that took you out onto the patio and close to the pool area. Our room was clean and the bed was really comfortable. Every morning the breakfast was different, and always plenty for all.Loved their gym, it too was clean with TV's to watch, towels and water to drink, and wipes to wipe off equipment before and after. Overall it's a great place!

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear X254LFsandys, Thank you for taking the time to share your feedback with us, regarding your recent stay on Trip Advisor. Your comments will be shared with the entire team. It is really nice to see when our team has not only met our guests expectations, but has exceeded them. If we can be of any assistance to you in the future, please do not hesitate to contact myself or any member of our team. I do hope you visit us again real soon! Cheers, Tim H Managing Director

"Excellent Stay"

5
25/05/2016

A Beautiful well maintained and well managed properly. Excellent breakfast with nice choices. Checking In clerk was very pleasant and accommodating. The decor and modern look was very tasteful and welcoming. .

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear TimmyFox, Thank you for choosing the Best Western Plus Tucson Airport as your home away from home during your recent visit to Tucson. Your feedback helps us to see what were doing right, what we can improve on and how we can better round out not only the facility, but the way we can create an overall first class guest experience to all of our guests. Your feedback will be shared with the entire team to continue to motivate and inspire them. Please come back and visit us again soon when your travels bring you back to Tucson. Cheers, Tim H Managing Director

"Weekend stay"

5
24/05/2016

We had never stayed at a Best Western Plus before and it turned out to be a great place to stay. The entire property was very clean. The staff was very friendly and accommodating to our needs. The breakfast had many choices and it was all good. We had a very large group and everyone was satisfied with our stay. We had previously stayed down the street, but will never go back. there again. We will stay here again.

"Best of the West"

5
23/05/2016

Excellent room..pool side 2 room suite. Had a letter in my room with my name on it welcoming me to the Best Western...very cool.Pool area is awesome. Had dinner in the restaurant and it was an excellent meal...good service. For being an airport hotel I never heard one airplane..very quiet..!! Great breakfast as well..!!

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear falynw2015, Thank you for staying with us! I was delighted to hear of your experience at the hotel. I will be sure to share your feedback with the entire team to continue to motivate and inspire them. Our restaurant is fairly new, our F&B team will enjoy hearing about your experience in the Landing Zone. I appreciate your loyalty to the brand. The entire team and I look forward to welcoming you back to the hotel on your next visit to Tucson. Warm regards, Tim H Managing Director

"Quality, Quiet, & Qumfortable"

5
21/05/2016

The TV was about 40 inches. There was an exhaust fan in bathroom, and out pet peeve is motel rooms without a fan to exhaust the humidity from the shower plus the other. Also, there was a convenient AC outlet for a sleep apnea machine. The bath towels were large and absorbent. The BW Tucson airport property has everything we needed for 2 nights of home away from home.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear richardbD1844JY, Thank you for staying with us and sharing your feedback on your experience at the Best Western Plus! I am glad to hear you enjoyed your stay! We have recently updated several items here on the property, with new terry being one of them. I was delighted to hear your comments on how absorbent you found them. I will be sure to share this with our Executive Housekeeper. Please come back and see us on your next visit to Tucson. Cheers, Tim H Managing Director

"Great Hotel with wonderful breakfast"

5
14/05/2016

This Best Western was convenient to the Tucson Airport and several places to eat. The hotel offered a very nice hot breakfast and served coffee or tea all day in the lobby. Personnel was helpful for printing you maps and giving you directions. The hotel offers several "lobby" / sitting areas for relaxing or meeting with friends. We had a suite where you had a large spacious bedroom and a room for a separate sitting area. Hotel was very reasonable in cost and offered a discount if you stayed 3 night or more.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear 500paulaj, Thank you for choosing the Best Western Plus Tucson Int'l Airport Hotel & Suites for your recent stay in Tucson. It was a an honor to have you as our guest. Your feedback helps us to continuing improving out operations and goal of becoming the best number hotel in the airport region. I will be sure to share your feedback with the entire team. All of our team members work very hard to ensure our guests have a nice stay. If I can be of any assistance to you in the future, please do not hesitate to contact me directly. Cheers, Tim H Managing Director

"Comfortable"

5
14/05/2016

Stayed here for a week while moving our student out of an apartment near the UA campus. Although there were hotels closer to campus, we chose this Best Western because the rooms are larger, there's a great assortment of breakfast items, an on-site restaurant for dinner, it's within walking distance from the airport, a great hotel staff, and they have a large courtyard (with pool) that has a resort feel.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Sandi C, Thank you for staying with us during your move out with your student. We were delighted to have you stay with us! I am sure it was a busy week, but I do hope that you got the opportunity to take advantage of some of our amenities. Superior service, professionalism and providing a great guest experience are all key elements of our business. Your feedback will be shared with the team to continue to motivate and inspire them. This feedback back helps us to see what were doing. I hope you stay with us again when your travels bring you back to Tucson. If you are planning a move in back this fall, please keep us in mind. Warm regards, Tim H Managing Director

"Great location and great staff"

5
11/05/2016

The staff at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites was helpful, courteous, and went out of their way to make our stay very enjoyable. Located near the airport and far enough from the airport to avoid the jet noise, we found the hotel well maintained, clean, and roomy. We would definitely return here when we are in Tucson.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear S8363DFjimh, What a nice way to start the day, by reading your feedback. I did share this information with our team this morning in our stand up meeting, this news kick started everyone's day. On behalf of myself and the entire team, thank you for being our guest. We hope to see you again soon when your travels bring you back to Tucson. Cheers, Tim H Managing Director

"Great hotel"

5
09/05/2016

Great hotel! I had checked into the Hyatt but the heater for the pool was broken so we moved to BW. It was cheaper and the hotel has been recently renovated. We have only booked be for all of the rest of our trips!

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Fawn M, Thank you for choosing the Best Western Plus Tucson Airport Hotel & Suites for your recent stay in Tucson. I am glad to hear your enjoyed our pool area. Our courtyard is a very nice place to relax and enjoy some sun. I hope you visit us again soon in the future. Warm regards, Tim H Managing Director

"winter holiday"

5
08/05/2016

We found the staff very helpful and the room comfortable. We stayed 2 nights as a base for touring the area. The only issue I had was when having to launder clothes once I found the laundry room I had a lengthy walk back to reception for extra coin and back again to wash clothes

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear sandra_duff_glover, Thank you for choosing the Best Western Plus Tucson Airport as your home away from home during your recent visit. We were delighted to have you stay with us. Your feedback regarding our team and guest rooms is very helpful. My apologies with regards to your experience regarding laundry. Next time, we would be happy to get you a room closer to the facility. I hope you visit us again real soon when your travels bring you back to Tucson. Warm regards, Tim H Managing Director

"Very clean and nice"

5
05/05/2016

Very nice place to stay. The rooms were very clean and also the hotel in general. It was very quiet. The complimentary breakfast was the best we have had in a hotel. Much more than muffins and fruit. There were waffles, scrambled eggs and sausage.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Dino O, Thank you for choosing the Best Western Plus Tucson Int'l Airport Hotel & Suites during your recent visit to Tucson. We value our guests feedback and I appreciate hearing your comments regarding breakfast. I will be sure to share your feedback with our team. I hope you visit us again when your travels bring you back to Tucson. Cheers, Tim H Managing Director

"hard to find"

5
05/05/2016

We were driving and found it difficult to locate. Once located a very nice place to stay. Breakfast was very good and do not miss out. Rooms were clean and well maintained.The overall property was very pleaseant and well worth the time spent there.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Michael B, Thank you for staying with us! We were thrilled to have you as our guest! Thank you for your feedback on breakfast and our guest rooms. Your comments will be shared with our team to continue to motivate and inspire them. I hope you come back and visit us again real soon. Cheers, Tim H Managing Director

"Amazing"

5
05/05/2016

I prefer Best Western hotels as the level of quality, cleanliness, comfort, safety, and amenities almost always meets my expectations. For that reason I've become a Diamond Member and for the first time as a Diamond Member was offered *without me asking" a room upgrade which was a suite. I was entirely grand and my only regret was that my family was not there to share it with me and I was only passing through so my time to enjoy it was very limited. I will stay here again next time I pass through....even if no upgrade is available.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear BreakingBad5, Thank you for taking the time to share your feedback with us. Most importantly, thank you for being a Diamond Member with Best Western Rewards. We value your loyalty to our brand. I was delighted to hear of your experience at the hotel. I will be sure to share your comments with the team and thank them for a job well done. I hope to see you on your next visit! Cheers, Tim H Managing Director

"Definitely a Best Western PLUS YOU WANT TO STAY AT"

5
04/05/2016

We chose the best when we booked 4 nights at this Airport location, cleanliness and decor stood out, coffee bar always ready, business center had 3 good computers and great lighting, friendliest service from every employee who went overboard to make you feel comfortable and answer your questions, print out directions, The manager, Tim, did everything he could to make our stay pleasant. This location was mid-way between all the attractions we chose to visit, and there are several that are outstanding: Pima Air & Space Museum, AZ Desert Sonora Museum, Saguaro National Park and Mission San Xavier .. The only attraction I would not rate highly is 'Old Tucson' which was terribly overpriced and the food was not good. On stage at the Grand Palace Saloon was recording artist BUCK HELTON, singing cowboy who also yodeled and was the best act there. The lady who kept the breakfast room spotless and the food flowing never sat down. There was everything imaginable available for breakfast. The young lady server in the evening in the dining room was friendly and efficient and the menu was varied and reasonable, a delightful experience. The bed was firm, the bathroom very clean .. we were happy we chose this location for our 4-night stay. If I had to say one thing negative it would be there are no good reading lights in the rooms, lights are too dull, put in some good lightbulbs for those that like to read in bed, please. I would also add that this motel was the least expensive of the four we stayed at and the best!!

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear MARIONNORM, Thank you for taking the time to share your feedback with us on Trip Advisor. It is only from receiving candid information from guest like yourself, whether positive or negative that we can achieve our objective of providing the best hospitality experience in the Tucson Airport region. I was delighted to hear of your experience here at the hotel. Professionalism, cleanliness and providing an over all great guest experience are key elements of our business. I shared your feedback this morning in our stand up meeting with the team and they all say "Thank You"! Come back soon. Your information on the reading lights is well noted. I am checking on that today! Please call me if I can be of further assistance! Cheers, Tim H Managing Director

"Excellence "

5
04/05/2016

When I came into this hotel late at night after a long day of driving over 500 miles the employee that took care of me was extremely fast, professional, and friendly, she even got me into the exact same room I had when I was here a few weeks ago, which was absolutely amazing because I really enjoyed everything about the room I had, that young woman's name is Marisela, it's not often that people experience that amazing type of attitude, personality, and professionalism all at the same time, I truly hope this young woman gets the credit and recognition she has certainly earned and deserves. Sincerly, Ryan Mocaby (room 114)

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Ryan M, Thank you for staying with us during your recent visit to Tucson. Your comments will be shared with the team to continue to motivate and inspire them. Providing excellent guest service, professionalism and a cleanliness are all key elements of our business. Our team works hard to ensure that each guest as a first class experience. I will be sure to let Marisela know how much you appreciated your efforts and will be sure to celebrate this with her. I hope you visit us again real soon when your travels bring you back to Tucson. Warm regards, Tim H Managing Director

"nice hotel"

5
03/05/2016

very nice hotel very clean,good servive staff willing to help out ,nice all around breakfast,nice court yard.good location.got to hotel early staff when out of way to check us in as soon as possible.would stay at this hotel in future.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Larry M, Thank you for sharing your experience with us on Trip Advisor. As a valued guest, your comments assist our team with achieving their objective of providing the best hospitality experience in the Tucson Airport region. I will be sure to share your comments tomorrow morning in our stand up meeting. I hope you visit us again real soon when your travels bring you back to Tucson! Cheers, Tim H Managing Director

"My Stay"

5
02/05/2016

Everyone was courteous and helpful. Check in was done very efficiently. My reservation was there and I had no trouble finding my room. I was in Tucson for doctor appointments on consecequtive days. I felt it would be easier on me to spend the night. I always have good luck with Best Western.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear aswearengin, Thank you for sharing your feedback with us on your recent stay. It is nice to open my computer to see this type of response, from you our guest. Our team here at the hotel works very hard to ensure a clean, comfortable, professional guest service environment that we feel is the best on the airport strip. Your loyalty to the brand is much appreciated! If we can be of any assistance, please do not hesitate to contact myself or any member of our team. I hope to meet you on a future visit. Cheers, Tim H Managing Director

"Best staff ever!"

5
02/05/2016

I will stay here whenever I am in Tucson! The room was clean bed was comfortable and all the staff was great! Would recommend to anyone who is planning a trip in or around Tucson! Lots of thing to do close by and also multiple restaurants and fast food!

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Rick4881, What a great way to end the day reading your review. I will be sure to share your feedback with our team. From housekeeping, the front desk, maintenance to our food and beverage staff, all of them take pride in serving you our guest and working at the property. I hope you visit us again real soon when your travels bring you back to Tucson. I look forward to personally meeting you in the future. Please do not hesitate to contact me or any member of our team should be be of any assistance. Thank you again for your feedback! Cheers, Tim H Managing Director

"Just passing t Tucs Az."

4
01/05/2016

This a very nice facility but poorly maintained at the time. Emergency door leading to the parking lot from the breakfast Area was locked even thou a sign from the fire Marshall said the door was to be unlocked whenever the room was occupied. Numerous little things in the room were broken or else not working, burnt out light bulbs, coat hooks, strike plate on entry door.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Morris K, Thank you for staying with us and sharing your feedback on Trip Advisor. We value your input. I met with our entire leadership team this morning to discuss your concerns. I am confident in the teams ability to to correct these issues. Please contact me directly should you have any further questions. I hope you visit us again real soon. Cheers, Tim H Managing Director

"Pleasant stay "

4
30/04/2016

Great experience! Front desk girls very helpful, good breakfast and Eva there very attentive, clean room,nice pool and garden.Just a few blocks from the airport . Recommended. Price very affordable. Will come back on next visit to Tucson .

Tim H, Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Pleasant Stay, Thank you for choosing the Best Western Plus Tucson Airport has your hotel of choice during your stay. We were delighted to have you as our guest. Your feedback was shared with the team this morning in our stand up meeting and I was able to recognize Eva and thank her for her efforts. Our entire team prides itself in providing the best guest service experience in the Tucson Airport region. Your feedback helps us to continue on that path. I hope you visit us again soon when your travels bring you back to Tucson. In the meantime, please do not hesitate to contact myself or any member of our team if we can be of any assistance. Cheers, Tim H Managing Director

"Great Hotel in a Great Location"

5
30/04/2016

Spent 5 nights at the Best Western Plus Tucson International Airport Hotel while scouting out my beloved Seattle Sounders soccer team during their "spring training" at Tucson's Kino Sports Complex. The hotel was just minutes away from the Sounders practice facility & literally just up the street from the Tucson International Airport. Easy access to main street & freeway routes made side trips to Bisbee, AZ & the Phoenix Waste Management golf tournament a breeze. Great staff had the answers to all my travel questions. Beautiful, clean facility with a more than satisfactory breakfast each morning.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear soccerdad_9< What a great way to start the day! Thank you for staying with us and sharing your experience on Trip Advisor. I shared your feedback with our entire team this morning and they were thrilled to hear your review. Feedback like yours, continues to motivate and inspire our team on the best they can be in the airport region. Thank you for staying with us! We hope to see you again real soon on a future visit. Cheers, Tim H Managing Director

"Housekeeping"

2
29/04/2016

Housekeeping attitude was very terrible. They need more training on customer service and keeping personal business out of work place. Housekeepers need to speed up the cleaning process and keep personal business out of work place. Frontdesk, location, hotel and breakfast was excellent.

"Fantastic Facility"

5
29/04/2016

This Best Western Plus met all my needs and requirements perfectly. Breakfasts were fantastic! My room was quiet and restful. The computers in the Business Center were nearly always available when I needed them. The employees were extremely friendly and helpful. I plan to make reservations at this facility for my next business trip to Tucson!

"Excellent staff and hotel"

5
29/04/2016

Great place to stay. Clean room very grinders and helpful staff. I will definitely stay here again. Hotel provides a shuttle if needed. Very close to the airport, but not close enough to where the hotel bothers us.

"Great Central Location"

5
29/04/2016

Close to TUS airport...easy access to interstates...south to Bisbee copper mine...Tombstone...west to Saguaro Desert Museum & park..north to Biosphere 2...all great day trips. Only negative is finding a restaurant close by...better to dine before returning to hotel. Very nice grounds & personnel.

"A very pleasant stay!"

5
29/04/2016

I was surprised at the luxury of this particular Best Western. I had a large roomy suite (I had a free upgrade to this), and regretted that I was only going to be there one night. The service was excellent, the rooms were very comfortable, the food was good at breakfast, and the surroundings were beautiful.

"STAY AWAY FROM ROOM 101"

2
28/04/2016

I must admit the facility was very nicely done. Food was good. However, the mattress in room 101 needed to be replaced. This king mattress caved in the center and had very little substance beyond that to the end. My husband had already fallen asleep and I didn't want to wake him after a long day of driving. I had a hard time hanging onto the edge of the bed,consequently I did not get any sleep that night. So while this place is a nice hotel, any person with two eyes could see that this mattress was not usable and should have been replaced a long time ago. .

BWGR, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Annette, Thank you for the review and feedback, I will for surely check the mattress to see if doses has does have loss of support. Thanks again. Sincerely, Jon Cousins General Manager

"Winter away"

5
18/04/2016

This was an awesome hotel. We loved our room. It was clean and tastefully decorated. The bed was very comfortable. The grounds and pool area are amazing. The breakfast was great. The front desk staff were very friendly and helpful. We would stay again and recommend it to friends. It was close to everything as well.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear 372shellg, Thank you for choosing the Best Western Tucson Airport for your home away from home during your recent stay. Your comments and feedback will be shared with the team. If any member of our team can be of any assistance to you, or myself, please do not hesitate to contact us. I look forward to meeting you on future visit! Cheers, Tim H Managing Director

"Great place"

5
18/04/2016

We stayed at this hotel for 6 nights while visiting relatives in Tucson. It was attractive, great price. Breakfast had many choices. Room was attactive and comfortable. Only disadvantage for us were the firm pillows and we prefered softer.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Joann L, Thank you for sharing your feedback on your stay with us on Trip Advisor. We were delighted to have you has our guest! I appreciate your comment regarding the pillows. I have already met with our housekeeping team to ensure that we have a variety of pillows available upon guest requests. It is our goal to provide an overall exceptional experience. I hope you visit us again real soon when your travels bring you back to Tucson! Cheers, Tim H Managing Director

"great value"

5
17/04/2016

excellent staff especially Tim Heim, the managing director, he listened to our problems personnally and did what needed to be done for us. There is a lovely garden with a nice heated pool and jacuzzi. Lots of places to sit in the shade or sun to read a good book. This hotel is clean with comfortable beds and a great breakfast. Their shuttle to the airport is free and punctual. Access to highway is easy. Although it is close to the airport and we slept with the window open it was very quiet. I guess there are no flights during the night.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear fikrilaura, It was a pleasure meeting you during your stay. Your feedback, helped us identify an opportunity that we were able to correct. It is only from receiving candid feedback, from guests like yourself, whether positive or negative that we can achieve our objective of providing the best hospitality experience in the Tucson Airport region. I look forward to seeing you again on your next visit. Your comments have been shared with the team to continue to motivate and inspire them. Thank you for your loyalty to our brand! Cheers, Tim H Managing Director

"B/W Tucson Airport"

1
16/04/2016

Very nice hotel. Close to all the tourist sites, if you need shopping also.Rooms were very nice. Great breakfast. Very friendly staff. Hotel is laid out nice with pool and hot tub in center. Very clean and well taken care of.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Shirley S, Thank you for staying with us! We were delighted to have you as our guest! I will be sure to share your comments with the entire team to motivate and inspire them. I hope you stay with us again real soon when your travels bring you back to Tucson! Warm regards, Tim H Managing Director

"GREAT QUICK AND EASY LOCATION"

5
15/04/2016

Very Clean and Convenient Location. I really don't have the time to keep writing just to fill up space. Not sure what else to say except. this Hotel had a good breakfast. Ok this is enough writing for me

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Mark J, Thank you for sharing your feedback with us on your recent stay. From the entire team and myself, please come back and see us again real soon. Your breakfast awaits... Cheers, Tim H Managing Director

"Nice stay in Tucson"

4
14/04/2016

Very nice and quiet hotel in Tucson. If you like to relax this is the place to go. Only the breakfast has room for improvement. Very close to the airport but that does not bother concerning plane noise.

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Olaf M, Thank you for sharing your feedback on your recent stay with us! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Great Service and Rooms"

5
13/04/2016

I've stayed at this hotel twice and will stay here again when I return to Tucson. The front desk staff is very helpful. I had the same room on both visits. It is a poolside suite. The room is inviting, comfortable and quite. I recommend you get a suite, you won't be disappointed. There is a free breakfast every morning. The hotel has a restaurant with bar but, at this time, the menu is limited. The food and drinks are very reasonably priced.

Tim H, Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Bob B, What a great way to end the week! Thank you for your feedback! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. We appreciate your loyalty to our brand. Cheers, Tim H Managing Director

"Pretty nice, great for business stay"

5
13/04/2016

I usually trying to find BW before any other hotels if I need to get a room for 1 night or with family. This hotel does belong to Plus family, nicely decorated with good pool and jacuzzi. Room was Ok, not great but pretty good overall with nice comfy bed. Need some updates to decor and carpet and showers are too loud I was afraid I'll wake everyone up. Near by airport noise didn't bother much. So overall it is great for business stay and even with family. Cheers, Sasha

Tim H, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear SashaLimo, Thank you for sharing your feedback with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty to our brand. I look forward to having you stay with us again real soon. Cheers, Tim H Managing Director

"funeral"

5
12/04/2016

Great place to stay. near to airport. A very quiet hotel. Personnel was nice and answered all questions about the area. Bar and grill was nice also. The whole hotel was maintained nice. We really liked our stay at Best Western Plus.

"Best Western Tucson Airport"

4
06/04/2016

Reasonable rates, comfortable, quiet. No nearby restaurants that could be walked to, but the lobby provided a good list of restaurants within 5 miles. If an elevator is required, request at check-in since there are a limited number of elevators, or request ground level.

"Not so great"

2
06/04/2016

We were to be picked up at the airport by the hotel shuttle. We called and they said that one was on the way. Half an hour later it still had not arrived. Apparently the hotel had forgotten to tell the drive that we were waiting. Luckily another shuttle took pity on us and gave us a lift. Also there is only one elevator in the building and we had about a quarter mile walk to our room (with luggage).

"Good people"

5
26/03/2016

I would recommend this hotel to my family and friends . Very nice staff knowledgeable and professional . The hotel is one of the best I have ever stayed in . I love the culture the hard work and the honesty of the staff and the residence .

"Great value overall"

4
26/03/2016

Another great stay at one of my favorite BW+ hotels. Excellent sleep quality in a quiet setting with a more-than-adequate breakfast. Highly recommend for a single traveler or a family. Don't miss the heated outside pool, either!

"One of the best hotel experiences yet"

5
23/03/2016

Looking for comfort, quiet, convenience and quality and we were NOT disappointed. The bed was a tie with being as comfortable as our bed at home. Free breakfast was substantial. Room and hotel was clean and fashionable. The courtyard was really pretty with covered patios and pleasing landscaping. We got a good room rate which made the quality even better. Our room was in the back on the second floor. Quiet. Didn't hear neighbors or airplanes. Heard a few trains, but nothing bothersome. Friendly and helpful staff. Orange trees in blossom just outside our window with that beautiful fragrance!

"too far to walk with suitcases"

2
21/03/2016

one elevator for a large hotel? if you get a room anywhere but near the office and on the second or third floor,be ready to carry your bags a long way. room entrance key didn't work first time and had to walk all the way back to desk

"Customer Service Truly Lacking at Check-In"

3
21/03/2016

My room and two day stay was reasonably good, but the check in experience was terrible. When I approached the counter one woman was on the phone and two other women were on a computer together with a side view of the counter. After they finally turned my way neither welcomed me. The woman who checked me in barely looked at me, just stared at the computer. Zero friendliness. I'll remain a rewards member, but this is the last time I'll go to this Best Western.

"The Good and the Bad"

4
19/03/2016

The good: Excellent courtyard and pool for relaxing between business. A very decent breakfast with plenty of seating available unlike many other hotels that include breakfast. The bad: Room key had to be reinserted numerous times for door to unlock. Even then, sometimes it would not unlock at all. Repeated complaints about this problem did not produce any results. On at least 3 occasions the door to my room was ajar. This was good that I could get in but bad that so could anyone else (I am meticulous about ensuring that the door is fully closed and locked when I leave). This security issue was rather disconcerting. Finally, there some potato chips on the floor under the desk in the room when I arrived. There were not picked up by the cleaning staff for 5 days. I finally picked them up myself after given them every opportunity to do so. When I complained about all these issues, I was only given an $8 discount for one night which I did not think was adequate compensation when the same problems persisted every day.

"Great place to stay near airport"

4
17/03/2016

We stayed here for two nights in March 2016.The King room was not big compared to others on this trip. The room was very clean, the bed and pillows very comfortable. The room was also well lighted which we think is important. They have an onsite bar and restaurant. We did not eat at the restaurant but did have a couple of drinks at the bar. The free breakfast was very good .The grounds and pool area are beautiful. We found the hotel to be very quiet even though we were close to the airport. We were centrally located to everything we wanted to see.

"Poor Bathroom Cleaning"

3
17/03/2016

On Tuesday the Beds were made but the bathroom was not touched. It was as if one person cleans the room and another services the bathroom who didn't show up. I called the front desk letting them know the bathroom had not been serviced. The lady ask how many towels I needed, I said 3, and that is exactly what I got, no wash rags, no floor mat. I did get what I ask for, my bad. :-) The next morning at check out,The young lady at the front desk did not know how to handle my questions about why the bathroom was not serviced. All she kept telling me is "It should have been". She did say " Oh, Did you ask for it to be cleaned", I stated " So you don't clean the rooms each night?" I have stayed at some hotels where they don't so , Ok. She stated again "It should have been". No offers on a next stay, apologies, nothing. The other lady in the office was ignoring the requests for assistance from the lady I was speaking with and that made the situation awkward for both of us. She was busy but a simple acknowledgement could have been made. As a customer service manager with direct reports I understand the poor girl was caught in a terrible situation. Please give the front desk people some guidance. It is awful when caught in a situation you don't know how to handle. If I would have been an angry customer she would have had no clue what to do. confidence is everything.

"Good Value in Tucson"

4
13/03/2016

The room was spacious, comfortable, and generally quiet. As a result of its proximity to the airport, it can be somewhat noisy at times. The noise was more noticeable during the daylight hours, and did present a problem for either of us. If your primary goal is to visit sites in Tucson, then I would suggest a motel nearer the northern end of town that would be closer to your planned activities. Breakfast was good and provided a nice variety of choices.

"Great Value"

4
10/03/2016

Close to the airport but easy travel by car to many activities. A light sleeper will hear the planes.However, I did not find it a problem. Buffet breakfast was good but what we see in many hotels offering it and nothing exceptional. Clean and well appointed rooms. I would stay there again without any concerns.

"Great Bed, Decent Hotel"

4
09/03/2016

Great bed...yes the bed worked really well.....breakfast was OK...internet very good...the room was very quiet and clean.....rate was pretty good....so we liked the totality of what we received for the dollars paid. We would definitely overnight here again if we are back in Tucson in the future

BWGR, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you very much for the kind review and feedback on your stay. We are rolling out new breakfast standards April 1 that will add more selections for our guest. I am glad you enjoyed your stay with us and look forward to your return. Sincerely, John Cousins

"Good place to stay in Tucson"

3
07/03/2016

This Best Western is a good value for staying in Tucson. Their shuttle service will take you almost any place you need to go and the hotel is very accessible to the airport. The pool is outstanding and the rooms are clean.

"J.C."

4
06/03/2016

Beautiful spot, clean rooms, helpful desk, great facilities and close to the airport. Near perfect for the price. The breakfast was a bit disappointing, food cold, when we went there were several items empty in need of freshening up. Tucson is a very economical place to visit, especially this time of year.

"A disaster"

1
04/03/2016

Worst Best Western Plus experience ever. Advance reservation not honored. Took 1 hour to secure a promised room plus another 2 hours to get the room partially cleaned only to be shorted linens. Checkout was also a disaster taking in excess of 30 minutes with billing still in dispute.

"Failed in all the deatails"

3
03/03/2016

First the good. This was a lovely facility. Lush lawn surrounded the pool area and orange trees filled with ripe oranges surrounded the building. It was stunning. The room was modern and had a great selection of TV channels. The breakfast was really good.- Crisp bacon and promptly refilled Now the bad. The cleaning was very poor. Even after I left a note with a tip asking that the bathroom be cleaned because one of our party had been ill, I found a dying bug (he was there before I left) still on the floor and stains from coffee surrounding the trash can. It was almost impossible to get towels. We had to ask for them each day and then they would only give me 2 wash cloths. We had to wait for a maid to bring some towels to the pool. Two of the towels they hung in the room had something dirty still on them. Clearly, they need to get more towels-what hotel runs out of towels? The bar and grill was really a snack bar offering grilled cheese, BLT's and such. The menu never changed and the credit card machine never worked. It was convenient to have on site and the barmaid/waitress was very nice and efficient. The staff appeared too busy to help guests. When asking for directions, I was handed a piece of paper without any explanation. When I mentioned that the coffee urn was empty I was advised that the lady who made coffee was not there. It sat empty for several hours. The electronic key card pads appeared old and I as well as several other guests complained that you often had to scan your card several times to get in your room. Sometimes the door never opened. This hotel could have been great, but they missed out on all the little details that make a hotel stay special.

"Room and service did not meet expectations considering room rate paid"

1
02/03/2016

WiFi advertised but did not work in room. Room not cleaned from previous night upon return to room the next evening at 7:30 PM.No evidence of any management on site at this location. Room and service did not meet expectations considering rates charged for room.

"Lots of Problems"

3
29/02/2016

I have been a guest at this hotel and have rated it very high in the past. This is the lowest rating I have submitted. The room was OK but not up to the standard that I had before although the reservation was for the same class. The daily maid service was far below what I had previously experienced. Not enough towels; coffee not replaced; vacuuming not complete.The breakfast at this hotel is the standard BW breakfast, but this time, the eggs were dry, the sausage gravy was not heated properly, and the overall choices seemed lesst. The final kicker was on the last day, I went to breakfast at 6:15, 15 minutes after the scheduled opening. I asked at the desk when it would be open and the response was "maybe in a half hour to an hour." For those guests that need to check out to catch a plane or go to a meeting, or just to get on the road, something should have been done. If there was a problem with the hot portion of the meal, at least continental breakfast items could have been available for those who had to leave. Without that, the "free breakfast" could have been reflected in the final bill. Perhaps a refund, let's say $5 for the inconvenience for those who HAD to leave. There seemed to be no manager on site to resolve the problem. If there was, (s)he was in hiding. This may be my last visit to this hotel, which was one of my favorites. This was clearly an internal problem that was mismanaged. I wonder if they changed managers??? If so, they need to get the previous one back. My disclaimer is that it had been a great place and deal. This was hopefully for them, a one-time occurrence.

"Run Down"

2
27/02/2016

I have stayed here twice, it seems dirty and they didn't even clean the soap off of the ledge in the shower. The tile in the bathroom was cracked and loose as you walked on it. They always stick you in the very back, these must be old rooms. I would not go back and certainly won't recommend anyone to this facility.

"Average at best."

3
27/02/2016

Budget hotel with older facilities and average breakfast. There were many stains on my comforter, but I came in really late from hiking in the desert and working an event so I did not have the energy to get a new one, just slept without it. Nothing special here, good location near the airport.

"TUCSON OASIS"

5
25/02/2016

Super hotel. Thank God it has a wet bar! We arrived just before it closed at 9PM. Nothing like a cold beer after a long drive. Water just doesn't do the job. Breakfast was great with a good selection. Room was super. About 3 miles off Fwy. Would I stay here again? YOU BET!

"Great place to stay"

5
24/02/2016

Best Western is a good brand and this hotel ranks up with the best of them. It has a great location to most of the attractions that we were interested in. The staff is extremely helpful and punctual when attention was needed.

"Great Night Sleep"

4
22/02/2016

Hotel staff was very friendly, great breakfast, front desk clerks were very accommodating. The bed was wonderful. Hotel has been updated and very clean and has all of the amenity's that you would need.

"tucson mls trip"

5
22/02/2016

this was the second year in a row that we used this Best Western. It is very close to all the sites we wanted to visit, very close to the airport. The facility is very nice, the pool area is great and the breakfasts are good. The staff was friendly and helpful when we needed any information. Rooms are clean and well kept.

"Hire help for the front desk!"

4
21/02/2016

I find myself turning to Best Western more and more often, especially for business travel. The rooms are generally comfortable, good amenities and very reasonably priced. This Best Western near the Tucson Airport is no different. Overall, my stay was a good one. The bed was comfortable but definitely not the ultra-cushy type you often find is expensive chain hotels. The room was clean and had up-to-date decor. Even though the hotel is located very close to the Airport and nearby Davis Monthan AFB, jet noise was absolutely not a problem during my stay, You certainly notice it outdoors, but in my room, it was quiet. The property is much larger than you'd expect, so you might want to request a room closer to the front of the hotel. The building is essentially a square shape, with a lovely, well-cared-for courtyard that includes a pool. There is a restaurant onsite and open during evening hours (breakfast buffet is included in your room price). Tia's Bar & Grill serves good, basic food - not the fried bar food one might expect. The server was a very nice young man who worked hard - he and the cook were the only ones on duty, and there were at least six other tables occupied when I was there! Many tables had not yet had bus service, but that's easy to understand when there's only one server on duty! My lone complaint is about the front desk. It seems to be terribly understaffed. Three of us arrived to check in at about the same time but the clerk was handling a phone call when we got there. Rather than placing the call on hold, she completed it before greeting any of the guests. After check in, each time I walked by the front desk, the clerk (different individuals, depending on the time of day) never greeted me (in fact, in one case, I got a distinct scowl - probably not directed at me, but still... not the greatest customer service). The owners might do well to have more folks on duty. But, again - my overall experience was very good, and if I have business in that part of town again, I'll definitely stay here a second time.

"Clean, Quiet and reasonable"

4
20/02/2016

When looking for motels I found those in Tuscon to be very pricey. Then I found a good price as this motel and I'm very pleased! The room is large (one adult, two queen beds), is exceptionally clean, very comfortable, very quiet (despite being next to the airport) and reasonable in price. The breakfast is pretty standard, the front desk folks are friendly and efficient, and there is plenty of parking ... but the spaces are narrow, difficult for pickups. DO NOT BELIEVE the directions! DO NOT get off at Exit 268 and take E. Los Reales. Get off at Exit 267 (Valencia Ave) and follow it west to Tuscon Ave. Take a right and come down about half-a-mile (?). You'll need to pass it and make a U-turn to get in. I would definitely recommend this place and would stay again.

"Valentine's Day Family Weekend"

5
18/02/2016

Traveling from Northern AZ this was a much needed trip for my family and I.The room we got was awesome which was the King Suite my kids had so much space they didn't know what to do with it!!! All in all was a very good weekend spent here. Pool was awesome and breakfast was delicious!

"Would stay again"

4
15/02/2016

Hotel & experience were good overall. Some of the decor was dated. Otherwise, staff was friendly and helpful, room was clean & everything worked. Breakfast was A+++! I'm a Diamond rewards member (30+ nights/year) with BW and this was an above average stay! Thanks!

"For this place, convenience wins"

3
13/02/2016

We stayed here the night before an early morning flight. Why? It's less than half a mile from the airport. So convenience won. Otherwise, this Best Western is rather unremarkable. The layout makes for some seriously long walks to your room, whether you're on the first or second floor. Rooms are adequate, but the beds really, REALLY need to be replaced. Think of that well-established concavity in the middle that causes you and your partner to snuggle whether you want to or not. I'll likely stay here again, but it's because of the motel's location.

"Best Western PLUS Tucson Int'l Airport Hotel & Suites, ARIZONA"

3
10/02/2016

We stayed here for nine nights, due to our attending a gem show in Tucson. Because of the gem show, they basically the doubled the room price. The room we stayed in was smaller than most of the other Best Westerns we have stayed at. The Internet service was atrocious.The lobby and courtyard are beautiful.The motel was very crowded at breakfast but they really worked hard at refilling.

"Nice place!"

4
06/02/2016

They had a good breakfast. Beat the Baymont Inn down the street in cleanliness. Would stay here again. Was during the gem show so could not stay here for the duration. Did go to the Best Western in Green Valley... which was even better.

"Excellent!"

5
03/02/2016

Friendly happy courteous staff! Came for the gem show super close to everything! Easy check in and great checkout time of Noon! Great shuttle service too!!! Clean rooms and pretty lobby. Thank you see you next year! We will be back!!!!!!!!!!

"Front Desk Support Lacking"

3
30/01/2016

Front Desk Support Lacking - Forgot to report broken toilet causing 4 hours of waste for our time in Tucson. We had to follow up and the only response from the front desk personnel was "I'm Sorry" Maintenance/Facilities service once reported was excellent.

BWGR, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Laurie, As my response to your Best Western survey clearly address yesterday regarding your wait, I am sorry we couldn't have addressed your issue in a more expedient fashion. I'm sorry it took a period of time to unclog you toilet but you stated it was an hour and you did turn down the opportunity to move. My repair staff was on a shuttle run and we got to it as quickly as possible. Just for the record on Trip Advisor, I did credit your Best Western Rewards account 1000 bonus points for the inconvenience. Please call me directly in the future if I can assist you with future reservations. Sincerely, John Cousins General Manager

"Did not live up to reviews"

2
30/01/2016

Overall, I don't understand how this hotel received the high rating from AAA. It did not deserve it. Front desk customer service was unfriendly. It took 10 minutes to process our reservation and find rooms for us. During that time she did not look up from her computer, make eye contact, smile or explain the delay as she processed our reservation. In the end, we were not given the rooms we reserved. We observed the same attitude with others who approached her. In addition, even though we told her we had a handicapped person with us, she directed us to park in the back. The back entrance had steps, and my elderly mother fell on them. The next day we left for the airport, shuttle driver was also unfriendly, plus the seat belt was broken in the van. The lobby and courtyard were beautiful, but we were given a room at the back, where the hall was dingy and poorly lit. It was not the experience I expected from the AAA rating it received.

BWGR, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you for your review and feedback, I am sorry we did not live up to our rating status. If you could email me your reservation confirmation number, I would like to follow up to see why your accessible request was not honored. My email is [email protected] I do hope I can have an opportunity to renew your faith in my hotel, we do have a wonderful staff that goes above and beyond to satisfied our guest. Sincerely, John Cousins General Manager

"Best Western Airport Location in Tucson Aces"

4
30/01/2016

Great hotel for price. Picked this one over the one on the North side cos it was considerably cheaper. It was actually nicer ex ept didn't have the two free drinks at happy hour. Big clean and great flat screen tv. Good breakfast. No faults really except some may not like location, industrial but near a couple of great brew pubs

BWGR, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Tracey, Thank you for your kind review. I am glad you enjoyed our hotel, our breakfast and most importantly, our prices. We hope we have an opportunity to serve you again soon. Sincerely, John Cousins General Manager

"The people {Karen & Sylvia Front desk and also the Mgr} where so helpful and nice."

5
29/01/2016

The rooms clean and very comfortable, Hot tub was perfect, The breakfast was very complete. Was only going to stay one night but enjoyed so much stayed two nights. again everyone was so nice and accommodating. If I come back to this area I would definitely stay there again.

BWGR, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Dan, Thank you very much for the kind review and recommending our employees by name, they must have made an impression with you. I will make sure to share your reviews with them and the entire staff. Sincerely, John Cousins General Manager

"Friendly, clean, affordable, airport hotel"

4
27/01/2016

If you need a clean, comfortable room close to the airport for business or family visits... this is the one in Tucson. Friendly, helpful staff, inviting lobby and dining area. Business center and wifi offer all you need to do your work on the road. Convenient to local restaurants and shopping. And quiet for restful sleep on comfy beds...

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Colleen, Thank you very much for the review and feedback. I am so glad you enjoyed your stay, most people are surprised our rooms are so quiet for an airport hotel. Hope to see you again soon, sincerely,

"Overnight stay"

4
26/01/2016

The room was very comfortable and was in a very good state of repair. The management and staff were very friendly and helpful. We only stayed one night prior to an early flight the next morning. The hotel provides an as needed shuttle to the airport which is only 5 minutes away. The hotel also has a very nice park and fly option, which is a nice $$ saver over the airport parking options. The breakfast was also a nice touch prior to flying and also saves paying the crazy airport food prices. Would recommend the BW plus airport.

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you very much for the kind review, anytime travel takes you out of Tucson Int'l Airport, I hope you will stay with us! Sincerely,

"Service"

1
24/01/2016

Staff not very friendly upon check-in. Staff very unresponsive - waited 15 minutes at front desk - no staff. Have called twice to get receipt - have been told it was coming - no receipt. Will not stay again.......

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Scott, As I requested in several emails to you, other than the wait, she was delivering items and again I am sorry for the wait, was there anything positive about your stay? I did credit your rewards points 1000 and got your receipt to you the next day and hope you will give me another chance at your business. I'll wait to hear from you. Sincerely,

"Slipping through the cracks"

3
22/01/2016

I booked this hotel for a business trip, paid in advance by my employer. After receiving my reservation confirmation, I called to confirm the pre-payment, and told by the front desk that payment had been received. Upon arriving at the hotel to check in, the manager requested payment. Although I explained a number of times that it had been prepaid, he simply told me I would have to present payment or cancel the reservation and leave. After a significant period of time, while the manager essentially dismissed me and attended to social conversation with other(male) customers, I simply stood at the desk and repeated by confirmation of prepayment. Finally, the manager told another desk staff to check the records for third payment parties. Within moments. she was able to find the confirmation.The manager, in the meantime, went to his office and closed the door. The only apology I received was from the desk staff. I am a Choice Hotels member and this was the worst management service I have received. While the room was satisfactory, my check-in experience clouded my visit.

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Thanks for your review. Again, I was sorry I didn't have the update information on your reservation billing, once you stated what the billing was, Karen found it and we processed your check in as quickly as possible. I hope you will be our guest again soon and please call me directly so I can make the situation right for you. Sincerely,

"Great Location"

5
22/01/2016

Newly renovated hotel is great if traveling north or south of Tucson. Nice breakfast and grounds. Very reasonably priced compared to others in the area. We used it as our base going south to Tombstone and Bisbee and north to the Biosphere 2. Took my grandson on long holiday weekend.

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Happy Traveler, Thank you very much for the kind review, glad we helped make your experience in Tucson and surrounding attractions like Tombstone enjoyable. Sincerely,

"Tucson Intl Airport Business Trip"

5
16/01/2016

Clean Comfortable Convenient full breakfast buffet large exercise area well equipped pool and hot tub. Complimentary shuttle service to and from the airport terminal is available for business travelers.

BWGR, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Stephen, Thank you very much for the kind review and feedback. I am glad we were not able to just fulfill your expectation but surpass them. I hope you have the pleasure to host you again soon, Sincerely, John Cousins General Manager

"Nice grounds, great front desk staff, comfy room."

4
04/01/2016

This motel near the airport is nicely landscaped, clean, friendly and comfy. The front desk staff were all awesome. Jessica and Sylvia were especially helpful when I needed help with some business needs. Great place at a good price.

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Mimi, Thank you very much for the kind review and feedback, I'll make sure to pass on your comments to Jessica and Sylvia, always nice to hear. Please let me know if I can assist you with lodging needs here in the future. Sincerely,

"BEAUTIFUL HOTEL AND EXCELLENT STAY"

5
04/01/2016

This Best Western Plus TUCSON INT'L Airport Hotel was the best hotel I have ever stayed in and the price was fantastic. The Hotel is beautiful. The rooms are clean and comfortable and the breakfast was above and beyond most continental breakfasts.. The staff was professional and courteous. The hotel also has a big weight room to use. I would most defiantly highly recommend this hotel to family and friends. The hotel is close to the airport but you do not hear any of the planes flying over. When staying again in Tucson AZ I will not stay anywhere else but this Best Western Plus Hotel.

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Deborah, Thank you so much for the review and feedback. As a general manager, I like to have my guest feel welcome and comfortable as they were staying in my casa, which I guess they are, I'll make sure to share your review at our next gathering. Sincerely,

"Son Wedding"

3
03/01/2016

When arrived at hotel for check-in attendant had a lack of professionalism (attitude) when it comes to customer service. The reservation made earlier in the week was not honor due to over booking. The full breakfast served was excellent and well staffed. The Rooms were comfortable and clean, got a good nights rest. The hotel is in close proximity to the airport. The hotel is family oriented.

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Miguel, Thanks for your review. I checked and see you made your reservations on December 27 for December 31 check in, I'm not sure what we did not honor? Please email me back so I can compensate if I need to. Sincerely,

"Great Hotel very close to the airport"

4
01/01/2016

The hotel is clean, and the new bar/grill inside looks very nice, though I didn't get to eat there. It is seconds away from the airport, which is very handy for an early flight. The staff was very helpful and friendly. The rooms are nicely decorated, they seem updated, if a little bit small. Overall, a very good value for the price. I paid more for the Best Western in Tempe, and was far less pleased with the state of the hotel there.

BWGR, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Kelly, Thank you very much for the kind review and feedback, I am glad we helped make you stop over in Tucson pleasant. Please let me know if we can assist you again with reservations in the future. Sincerely, John Cousins

"nice place to stay"

4
31/12/2015

Stoped to stay to break up a 12 hour drive home Nice hotel very nice breakfast meal but would have nice they had lids for coffee cups And hot water for tea . Book early hotel fills up fast No airport airplane noise made visit better

"Average and I tell you why"

3
30/12/2015

This could be such an amazing place but it has some serious issues. I stayed there twice, one my way over to California and back. The rooms are comfortable, it is quiet, smells a little, it's an old property, the customer service from the front desk is out of this world being outstanding, but house keeping is another story..... On the way to California, had no issues, was on the return, we got our room and we went to it, as we stared to put stuff away we found old food in the fridge, my wife has this thing that she likes to make the bed, she does not like the way they make them, so she went to make the bed, and the sheets had stains all over, so did the cover, and not only stains, but hairs all over the sheets, it was ovious the sheets had not been changed. I went to the front desk and the lady apologized and upgraded me to a suite, so we moved all our stuff to the suite, we where getting all installed and there trash can in the suite had empty plastic bottles, old food and a dirty dipper, the window cell had old cigarret buts and dead bugs... Now as I say at the beginning, this could be a great place to stay, the front desk crews is great and the bartender she is also very nice, but house keeping letterarly SUCKS....

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you for your feedback. I will be sharing with my housekeeping staff but if you could email me you room number and dates of stay, I could respond in a more detail way. Sincerely,

"My Opinion"

5
25/12/2015

Every time we stayed here it was a nice experience. The staff is always friendly. The rooms and bathroom a very clean. The location to the airport is perfect. Nice and Fast Food restaurants are close by. Breakfast at the Hotel has many choices and is well stocked and kept clean. It my only choice in Tucson.

BWGR, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Helga, Thank you so much for your kind review and feedback. I am so glad you are so comfortable during your stays in Tucson and our hotel. I will make sure to share your review with our staff! Sincerely,

"Comfortable Stay"

5
25/12/2015

Highly recommend this hotel. In the past I have had a hard time finding decent hotels in Tucson, this was the first time I was really comfortable. The hotel was really clean and the beds were comfortable.

BWGR, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you very much for your feedback and comments of your stay, I hope you join us again soon! Thanks again and Happy Holidays!

"Friendly and Fantastic"

5
21/12/2015

Lovely property, convenient to Tucson Airport Area. Hotel surrounds lovely courtyard with spotless pool and hot tub. Full, hot breakfast was just right. Sylvia at the front desk was very friendly and helpful. Rooms are well appointed, comfortable and clean. No airport noise inside room. We will stay here again.

BWGR, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear James, Thank you for your comments and kind review. We have a recognition program and Sylvia will be mentioned for her service. Thanks again!

"Hotel Stay"

2
19/12/2015

Hotel staff was indifferent. Room smelled bad. Door to room jammed. Reported to front desk, no one fixed it. Faucet in bathroom was hanging off. Had to struggle to get the water on and off. I would not stay here again or recommend this hotel.

BWGR, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Debra, Thank you for your review of our hotel during your recent stay. I am hoping you can reply with your room number since I checked our front desk log and couldn't find any similar comments listed, matter of fact I wonder if you have the proper hotel listed since in my short placement at the Best Western Plus Tucson Airport, I have never witnessed or recieved such comments. Again, please email your details of your stay so I can make the situation right. Sincerely,

"Thanks for exemplary service!"

5
15/12/2015

To whom it may concern, Please acknowledge Syvia D. and Karen for the memorable and exemplary service they provided us, on the weekend after Thanksgiving, 2015. Their care and hospitality ensure our continued patronage. Sincerely, D. Coffey

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear David, Thank you very much for the kind review and staff feedback. I'll make sure Sylvia and Karen receive your recognition at our next staff meeting, now that is a fun part of my job! We look forward to having you back soon. Sincerely,

"Clean and friendly"

4
07/12/2015

This hotel was close to the airport and easy access to lots of restaurants. Played in a softball tournament ,so location was excellent and lots of parking .Great staff and very clean. New bar with very good prices on drinks and food with very fun Bar tender . Nice lounges to visit with friends and family .

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Wayne, Thank you for the kind review and feedback, I am glad you enjoyed your stay, hope your team went fall in your softball tournament. I'm a first baseman and can always be pulled from retirement if you need me, LOL. Thanks again and hope to have you again soon as our guest,

"Surprisingly good night sleep"

5
30/11/2015

A Hotel this close to an airport usually means a noisy evening. Not so. I believe I heard one plane all night. The pool and hot tub were very welcoming after driving all day. It is a good central location, easy in and out to all parts of Tucson and Southern, Az. The breakfast is excellent with many above par choices. Did I mention Green Valley (many nice golf courses) is only 20 minutes drive.

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Victor, Thank you very much for the kind review and feedback. Always good to have you stay with us Mr. Arnold and hope to see you again soon! Sincerely,

"clean, well appointed room. standard BW"

4
28/11/2015

The room rate was fair and the included breakfast was a nice touch. The breakfast was basic: eggs, sausage, cereal, etc. Tragically, the staff was gifted at the rare skill of allowing both breakfast area coffee urns AND the lobby coffee to be depleted just as it got busy. Overlooking that, my stay was as I expected from my usual BW experience.

BWGR, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you for your review and feedback. Coffee being the most popular item we offer shouldn't run out, ever. I'll discuss with you breakfast supervisor to ensure coffee all the time. Thanks again and hope to see you back soon! Sincerely,

"review"

4
26/11/2015

Overall excellent hotel.....exception this last visit No coffee maker telephone not working working. The review section should not have a mandatory word field, this is not conducive to a user friendly survey..... will push customers not to even fill out the survey etc....

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Victor, Thanks for the feedback and review, any chance you could email me your room number so I could follow up with the items you mentioned? Thanks again and see you back soon! Sincerely,

"beautiful surrounding & friendly staff"

5
23/11/2015

Spent only one night here on a recent trip to Tucson. This hotel is located in a convenient location in a very nice area of Tucson. We stayed in a room on the third floor which was facing to the road but the traffic noise wasn't bother us. Our room was very nice with excellent amenities. The bedding is top notch with great sheets, pillows and comfortable mattress. we are really very impressive of hotel staff, they are super friendly and easy going. I would highly recommend this hotel for anyone considering a stay in Tucson. We will definitely stay there again!!!

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Jacob, Thank you very much for the kind review and feedback. I have to give my landscapers an "At a Boy", they do a very nice job with my courtyard and keeping seasonal foliage looking good. Thanks again and hope to see you again soon, sincerely,

"Best hotel ever!"

5
21/11/2015

From the front desk to the breakfast hostesses, to the manager, we felt like family from start to finish. The room was excellent, hot breakfast was perfect and price was very good as well. We'll be back!

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Dave, Best hotel ever?, WOW, pretty big shoes to fill and Thank you so much for the kind words!!! See you again soon, Sincerely,

"Great "Hot" breakfast & service, close to airport"

5
18/11/2015

Booked this hotel thru AAA for their great rates. Loved the place so much that I decided to cancell our original reservation and came back to stay on our way back. Pros: FREE HOT BREAKFAST including sausage, scrambled eggs, potatoes; from 6AM FREE WIFI, if the connection is no good call the front desk, they will reboot the system for you and you should be fine. KING SIZE BED- Nice & fluffy Cons: A bit NOISY?! - cuz it's so close to the airport, til around 10PM... DOWNTOWN felt far-if you want to see, dine, shop in the downtown area, maybe reconsider. Went to see U of A football; wasn't easy. Our old GPS might be the reason, but always got us lost!

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you very much for the kind review and feedback. I was at the game too, great finish! Please come back and see us again soon. Sincerely,

"Clean and inexpensive hotel very close to the airport."

4
16/11/2015

This hotel is so close to the Tucson airport. They provide shuttle service at no charge. The rooms were clean and comfortable beds for less than $60 a night. My flight was too early in the morning so I did not get to try the breakfast which is included.

BWGR, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you for the review and feedback, next time I hope you can enjoy all our services including breakfast. Hope to see you again soon, Sincerely,

"Nice hotel close to airport"

4
16/11/2015

I stay here before 2 years ago and I was not impressed. I stayed here this week for one night before driving to Nogales. Things have improved. It was clean. Breakfast was acceptable. Internet is smooth. It is close to the airport with free shuttle. Rate is reasonable. Will be back if they run promotions again.

BWGR, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Tom, Thank you for the kind review and feedback, I really appreciate giving us another try and am delight you enjoyed your stay. Hope we see you again soon, Sincerely,

"Great place!"

5
13/11/2015

Great rate for a beautiful room! Shuttle to airport, starting at 5:00 a.m. Nice breakfast, and great customer service. I am amazed at how nice the room was. Many places deliver food. Felt very safe. Comfortable bed with many pillows. Recommend, even if you aren't using the airport.

BWGR, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you so much for the kind review. I was so delighted to read about how much you enjoyed your stay and we are planning on opening our cafe in the near future so next time, you can stay in for dinner. Thanks again and hope you join us again soon.

"Very comfortable overnighter"

4
12/11/2015

Needed a room for a late arrival at the Tucson Airport. This room was very comfortable and the included breakfast was much nicer than some of the basic ones. I was disappointed that the free airport shuttle was not running when I arrived at midnight. I must have missed seeing the hours (5am-11pm) on the webpage. The front desk staff were very friendly and efficient making sure my saving certificate was applied to my balance.

BWGR, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you for your review and feedback. If the airport was larger with more flights, we would run 24 hours but most flights are in when we stop running, glad we were able to compensate for your transportation fee. Thanks again and hope you stay with us again soon. Sincerely,

"Nice hotel with good staff"

5
09/11/2015

Had a good stay at this BW. Staff asked whether we wanted first or second floor on arrival. We choose second unless they had something that opened to the courtyard pool. We had booked a king online. Front desk upgraded us to a suite right off the pool. That wasn't necessary but sure was nice. Extra star for this location. The room was spacious. It was two standard rooms converted to the suite. It was clean and nicely appointed. Two TVs, two baths, livingroom, mini fridge, king bed. Two sliders opening to the courtyard. Beds were comfy. Towels were big and fluffy. It was a nice room. Pool, courtyard and hot tub were well maintained with palm and orange trees adding to the ambiance. It was also a big space so lots of people could congregate without feeling crowded. It was empty when we visited so it was extra nice. We had one other interaction with staff when our door would not unlock. I went to the front desk. They radioed maintenance who arrived within a minute and fixed the door issue. Breakfast was typical BW fare. Nothing special here but also not lacking or just a continental quasi breakfast. The only downfall is the lack of food choices in the area. I can't blame the BW too much (though they apparently used to have a bar/restaurant on site that is now closed) but non fast food choices nearby are bad. All this considered I'd highly recommend this BW location.

BWGR, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Bill, Thank you for such a kind and detailed review. We are planning on opening the bar with light food choices on November 20, 2015 so next time travel brings you though Tucson, you can stay in and enjoy our cafe, Tia;s. Sincerely,

"Getaway"

5
02/11/2015

We needed to get away from the Las Vegas mess, Tucson was the right place to go, and this Best Western was perfect for what we wanted--central for the attractions that we wanted to see in either direction--only trouble was finding eating establishments, not to many close by within a couple of miles.. Other then that, nice quiet peaceful place, rooms are good & clean.

BWGR, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Guadalupe, Thank you very much for your kind review. In the near future we will be opening the lounge at night with beverages and lite fare, hope you can join us again soon. Sincerely,

"Wake up ? .. Shuttle ?"

1
29/10/2015

Location - great .. Physical attributes - satisfactory ( I am not really picky ) Service ... dreadful. Needed a shuttle back to the hotel after returning rental car - they gave me tel# of wrong hotel. Had 6:15 am flight - asked for 4am wakeup call ( after they asked if I needed a wake up call ) .. Never got one. "Prompt" 5 am shuttle .. is not so prompt ( and only got started after I went on and asked status )

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Matthew, thank you for your review and feedback, sounds like I have my work cut out for me, please contact me if you are planning a return trip to Tucson so I can make things right. My email is [email protected] Sincerely,

"Comfortable airport hotel, with friendly staff"

4
27/10/2015

We spent one night here before leaving on an early morning flight. Free drop off and pick up from TUS airport Very good free breakfast, eggs, bacon, hash browns, waffles, cereals, breads, juices, muffins, apples, yogurt, coffee, etc. Excellent, friendly staff at the front desk Clean rooms, amazing, comfortable bed, nice size TV, good wifi. The hotel also has a pool, and hot tub, plus a business center and gym. I Would have liked a bar/restaurant in the hotel. Since no restaurant, we walked to the R&R Grill at the Sheraton, about 7 minute walk. They offered to have the van drop us there, however, we decided we could use some exercise and walked there and back. This is an excellent restaurant, with a good bar. I'm happy we chose to venture out. I can recommend the Best Western Plus at Tucson airport, for it's closeness to the airport, it's friendly staff and the most comfortable bed!

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you for your review and feedback. By mid November, we are planning on reopening our bar/lounge for service and hope you can join us again in the future. Sincerely,

"Excellent staff"

5
25/10/2015

This hotel has a nice location as it it near restaurants. The rooms, the lobby are very adequate. Beds are comfy. The staff was more than kind and were anxious to please. Breakfast was wonderful. Although we did not use the pool, the area for lounging outside could use an update.

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Eileen, Thank you very much for the kind review and feedback. I always say, great service can overcome just about anything else, I will pass you comments on to my staff, always great to hear. Please email me at [email protected] if I can be of further service. Sincerely,

"Almost perfect except for one thing"

4
25/10/2015

Beautiful building and grounds, well appointed facility, good parking, excellent breakfast, and convenient to the airport but failure to make the requested wake-up call on the day of the outgoing flight is the one serious shortcoming.

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you for the nice review and feedback. I wish I would have know you required a microwave, we have 20 available for our guest anytime, I'll be thinking how I can communicated this with future guest. Sincerely,

"Great value"

5
24/10/2015

We had a nice clean, quiet, large room with a comfy bed, good AC, nice furniture, fridge but no microwave, plush chair and an average size bathroom with adequate counter space. The price paid provided excellent value and staff was friendly. Breakfast was very good with lots of seating.

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you for the kind review and feedback, always make my day when I hear such a positive stay. Please email me at [email protected] if I can be of further service. Sincerely,

"No plane noise and lovely hotel"

4
22/10/2015

Picked this hotel as a stop over as was easy to get to and from the interstate & call to see Xan Savier Mission whilst travelling from New Mexico to California. Very glad we did – wished we had had longer to stay. We booked a Suite which was not much more expensive than a standard room. This was two hotel rooms joined– one as a bedroom and the other as a lounge area. There were two bathrooms as well which was very handy. It was nice to have some extra space having been on the road for several days. Our room opened up onto the pool area which was lovely with garden area with shaded seating. Good choice for breakfast. The old slight downside was very flimsy plastic cutlery. There was no bar or restaurant there – it was due to open later in the autumn we were told as it was shown on the in-room information. We did get a discount voucher to the nearby restaurant in The Four Points Hotel.

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you very much for the review and feedback. Within the next two weeks, we will launching a happy hour and bar menus, I hope you can join us again soon. Sincerely,

"Arrived late so not much to reriew"

3
15/10/2015

Late arrival so didn't use much except the ice machine. Beds were comfy. Room clean. Not too old. Not pricey at all. Staff nice. The tub/shower has that pesky mold. Don't touch. Seems a common thing in all the hotels we've used this trip. Big bath towels, contrasted to the itty bitty washclothes, like baby's use. Only one wash cloth but my wife has her own scrunchy. Breakfast the same as the the last BW

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you very much for the kind review and feedback. I'm glad you enjoyed your stay with us even as short as it was. Please contact me at [email protected] if I can be of further service. Sincerely,

"Room Not Available Until 6:30 PM"

4
14/10/2015

Arrived after 5 pm and room type was not clean or available for check-in until 6:30 pm. Breakfast had way too much sugar and carbs. Eggs had fake cheese inside. No healthy cereal available; all were frosted with way too much sugar.

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Taxed, (Love the user name) Thank you for the review and the feedback. I am sorry you had to wait for your room for that period of time, I expect better and for you, my guest, expect better. If I can be of further service, please email me at [email protected] Sincerely,

"Convenient and Accomadating"

4
03/10/2015

Quiet area for close to the Airport. Staff was friendly and willing to locate us in an area for ease of taking our little dog for walks. Close to restaurants and shopping. Rooms were clean and tidy (we are very particular). Will stay again.

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Blaine, Thank you very much for the kind review and feedback. I am glad we were able to accommodate your needs to be close to the airport, I'm glad you enjoyed your stay. Please email me at [email protected] if I can assist you with future reservations. Sincerely,

"Very friendly staff and quite"

4
29/09/2015

I was here because of a very early flight, and it was at the airport;; but the staff and the quality of the room; made it more than just a stop over. My room was clean and comfortable. I recommend for anyone that need a room and be close to the aireport or just to relax

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Jerry, Thank you for the kind review and feedback, with our location to the airport and our early and late complementary shuttle service, we are an ideal location for park and fly's. Please feel free to contact me at [email protected] if I can assist you with future bookings. Sincerely,

"Nice Hotel, but......."

3
21/09/2015

Nice looking hotel - clean and tidy, decor up to date, beds are comfortable. Wifi is non-existent and unless you're willing to hang around for a third party to look at it, it stays non-existent although truth be told our second night here, we did get a few blips of wifi. Front desk staff is always in a rush and not particularly cordial or welcoming. Breakfast was very nice & the woman staffing the breakfast area was very efficient. We reserved a room at the BW at the airport because it had received decent reviews and was a little less expensive. There are several other BWs in Tucson that we have visited in the past and we'll stay at those next time. Note that the hotel is definitely out near the airport on the edge of town, there are the typical chain restaurants nearby, but closest local owned restaurant was about 4 miles.

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Sam, Thank you for your review and feedback. A few things I know I expect when staying at a hotel is good wifi and friendly service, sounds like we let you down. Please keep my name and email and if travel brings you back to Tucson, allow me the opportunity to make it a great stay, not good but GREAT! My email is [email protected] Sincerely,

"Luxury by the Airport"

5
19/09/2015

This was a great location for being near the airport. Tucson was about 10 - 15 minutes away for finding great local Mexican food and shopping. Then come back to hotel for a quiet get away, nice Jacuzzi!

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Gregory, Thank you very much for the kind review and feedback. I am delighted you enjoyed your stay and was able to use most of our services. Please feel free to contact me at [email protected] for your next stay! Sincerely,

"Easy to make early flight"

5
15/09/2015

BW+ Tucson Airport was closest accommodation to Airport for early departure. Gasoline stations and restaurants nearby. Prices most reasonable. All employees were friendly and personable. Elevator to second floor appreciated. Interior entry was preferred.

JohnDCousins, General Manager at BEST WESTERN PLUS Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Howard, Thank you very much for the kind review and feedback. I am glad our location and services met your expectations. We look forward to your return, please email or call if I can assist you with you next travel arrangements. Sincerely,