ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Hotel Royal Sun Inn & Suites, Tucson

4.5/5  - basé sur 1381 notations.
1015 N Stone Avenue, 85705-7748, Tucson, United States - See map
Best Western Royal Sun Inn & Suites - Welcome to Tucson - designated as a UNESCO Capital of Gastronomy in 2016 The Best Western Royal Sun Inn & Suites is ideally located in the center of Tucson. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This seven-time winner of TripAdvisor® Excellence award winning hotel offers free cooked to order breakfast at the Royal Sun Restaurant and 2-for-1 drinks at the bar. This luxuriously landscaped resort style Tucson hotel features a fish pond, fountain and picnic tables. This Eco-Friendly full-service Arizona hotel is centrally located less than a mile from the downtown, U of A, McKale Center, Tucson Convention Center, Pima College and easy access to freeways I-10 and I-19. Nearby are Tucson's most popular attractions such as Arizona-Sonora Desert Museum, Saguaro National Park, Old Tucson Studios, three shopping malls and golf courses. All major hospitals - UMC, TMC, St. Mary's Hospital and Tucson International Airport are located just minutes away. Students, professors, faculty and their families also choose our Tucson hotel when in town for special events such as graduation or homecoming at U of A. Enjoy spaciously & environmentally friendly guest rooms and suites each complete with free internet & LCD televisions. This hotel also features an outdoor heated pool and hot tub, fitness center, business services and meeting facilities. Pets are welcome for a nominal fee. We treat our guests with a complimentary cooked to order breakfast each morning at the Royal Sun Restaurant. Guests order from our enhanced breakfast menu of wide selection including some healthy options. After a long day of business, sightseeing or shopping, you will enjoy two-for-one drinks in our lounge. Meeting space is available for up to 40 guests. Our perfect mix of hotel features, amenities and superior customer service are guaranteed to make your stay a memorable one. Make your reservation today!

Best Western

Hotel Royal Sun Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Spa
    Spa
  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 1380 guest reviews
NOTE ISSUED
Excellent
719
Very Good
418
Average
153
Poor
57
Terrible
33
REFER TO NOTICE
Business Business
230
Couples Couples
455
Family Family
423
Friends getaway Friends getaway
93
Solo travel Solo travel
122
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Clean, Comfortable"

4
10/11/2018

Easy check in and out. Free breakfast in attached restaurant with option to pay extra for some additional dishes. Room was clean, bathroom clean, bed comfortable. Lots of parking. I'd stay here again.

"Value for money"

5
07/11/2018

Stayed here for two weeks, good location, room was clean, checking in and out was easy, nice staff, would recommend it,the only downside is you can hear people in the neighbouring rooms, other than that no complaints, two thumbs up!

"Back again, and as good as always!"

5
07/11/2018

I found this hotel when my daughter was coming to freshman orientation 2 years ago and it's the only one that we stay at because of it's continuous outstanding service and high quality rooms. Angela at the front desk is the best! This trip, we arrived early and I called Angela to see if we could check in early. At that time, our room wasn't ready, but out of the blue, she called me back an hour later and said it would be ready in 30 minutes. She hadn't offered to call me when we had first spoken, but she took it upon herself to call because it got ready sooner than expected. She went above and beyond, which is why we will keep coming back! Thanks!

"Great value/quality for money"

4
06/11/2018

The staff was friendly and helpful throughout our stay, from late-night checkin to late checkout. The restaurant and the bar were simple yet high-quality and pleasant. We would definitely recommend this hotel for families.

"Amazing Stay."

5
05/11/2018

This is our second time using the hotel for a yearly business meeting. Building is older, but the rooms are clean and quiet. The free breakfast is large and delicious. The two for one drink tickets were only used Friday night, but was a great way to relax. On our final night we used the restaurant and the food was ageing fulfilling and delicious. We even brought back to the room. Only negative, no microwave, but the front lobby got us some plates and plastic silverware. With free ice we got our extra dinner and pie made it home next day, just as good. I thoroughly recommend this hotel.

"We just had a great six nite stay at Best Western Real Sun"

5
25/10/2018

I searched carefully for a good quality, reasonably priced motel in Tucson and we were very happy with our stay at the Best Western Royal Sun. Our two queen bed room was very comfortable and the motel is well-located, with easy access to roads that lead to all the places we visited. An unexpected surprise was the full restaurant breakfast with wait staff included in our room charge - this full breakfast really sets the Best Western Royal Sun apart from other motels we have visited.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. We hope you will come back and see us again soon. Sincerely, Neil Shah (GM)

"Enjoyable stay due to great service"

5
23/10/2018

Our first visit in Tucson was great thanks to our two nights stay in this nice located hotel. Close to the fantastic Saguaro park East, we were pleasantly surprised by the great service of the personal of the hotel. Great spacy clean room and fantastic tailored breakfast.

"Dropping of son at U of A"

4
17/10/2018

Found this hotel last minute on Hotel Tonight and could not have been happier. The hotel is an older property but has been redone and is in great condition. The room was very spacious, clean and comfortable. The room charge included free breakfast at the restaurant located on property. The hotel is very close to University of Arizona and I will definitely stay here in the future.

"Between Parks"

5
15/10/2018

Well placed about 40mins from both sections of Saguaro park. It is on a busy street but most of the rooms are set back so you get no traffic noise. Prices are very reasonable so we had a suite on the top floor at the rear of the property. Desk staff were very welcoming, friendly and helpful. Don't forget to pick up your vouchers for happy hour and breakfast. The room was very clean and spacious with a lounge area that could be closed off from the bedroom. Housekeeping has to be commended, the level of service was excellent. Breakfast is in the attached restaurant and the voucher covers a decent menu for freshly cooked meals and the staff at breakfast are really very good. I believe you can order from another menu but this does come at a cost. There was a school party there but the pupils were well behaved and apart from a bit of noise when they were in the pool you wouldn't know they were there. This hotel is perfectly placed for park visitation and we would certainly stay here again.

"Great staff and clean rooms"

5
13/10/2018

I loved staying here! The people were very accommodating and my room was very clean. I loved the breakfast . The evening Happy Hour was a deal and I was able to interact with other travelers. I will stay here again!

"Good value with some trade offs."

4
10/10/2018

Facility is in good shape and well managed. Location is a trade off--it's close to downtown and the University of Arizona. But it's on a busy street near one of the busiest streets in town, and it's not exactly the better part of town. The value for the place is good, though, and the motel appears well secured.

"Would stay here again"

5
01/10/2018

All hotel staff were helpful and friendly. Room was good and hotel is pet friendly. Really didn't have any problems other than having a problem with TV but they send someone to help out within 5 minutes and the problem was resolved. Other than the rain, which I can't blame the hotel for, everything was good.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
HI, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"A place to lay your head"

3
27/09/2018

This Best Western is very dated. The property could be so cute with updating. It has a 60's vibe but the rooms need more TLC. You smell old cigarette smell in the room. Breakfast however was fantastic!!!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. We know you have many choices & we truly appreciate you choosing to stay with us. Every day we count our blessings that our hotel attracts such nice and kind hearted patrons like you. We are pleased to see that you had an enjoyable experience with us. We know you have many choices & we truly appreciate you choosing to stay with us. We hope you will give us another opportunity to serve you in the future. Sincerely, Neil Shah (GM)

"Not very clean, unsafe location."

2
23/09/2018

Though the price seemed right and the breakfast included option was appealling, there was a broken towel rack and something dirty on the comforter upon arrival. The front office staff were very helpful. Noisy and surrounded by a lot of transients.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. Our job is to offer our guests clean & comfortable rooms with superior service. We clearly failed doing that for you & we are deeply sorry for that. We will be sharing the details of your experience with our housekeeping & maintenance staff & we will work on paying attention to details while cleaning & inspecting our rooms. We cannot thank you enough for letting us know the details of your experience as it will help us create better experience for our guests. I hope that you will accept our apologies & consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Neil Shah (GM)

"Best in the West, the Royal Sun is a Great Home away from Home"

5
18/09/2018

When I travel, I always make sure I can find a Best Western near. I have stayed in this Tucson Hotel many times and am always satisfied. The restaurant is great for breakfast, dinner and a diversified bar that has events and karaoke. All the staff are pleasant and quick to help you whenever you need them. It is like being in my home away from home.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. Sincerely, Neil Shah (GM)

"Too noisy"

2
18/09/2018

The walls at this hotel are paper thin. Could hear everything the people in the next room were saying and they were just talking normal. There is a train that goes by all times of the night blowing it's whisle.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Our job is to offer our guests clean & comfortable rooms with superior service. We clearly failed doing that for you & we are deeply sorry for that. We cannot thank you enough for letting us know the details of your experience as it will help us create better experience for our guests. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. I hope that you will accept our apologies & consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (520) 622-8871.

"Great stay at a great price"

4
18/09/2018

I chose this location because of the proximity to where I had to go for work. What a great value. The bed was a little hard, but we slept well. The room was overall comfortable and the breakfast was perfect. Staff was friendly. We stayed on a night when there was live music in the bar and it was great. I would stay again.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Not the quietest place!"

3
17/09/2018

Stayed here for 2 nights. We were wondering why there were ear plugs in the bathroom. Well we found out the first night. There is a train that goes by all night sounding it's whistle. The walls are paper thin, can hear the people next door to you likey they were in your room and they were just talking normal not yelling. They keep the pool open till 10pm. Kids were screaming while we were trying to sleep. Had to get up early for a flight. The room and were pretty clean it's just the other stuff I mentioned that weren't good.

"clean hotel, great breakfast, bar on site"

5
04/09/2018

nice clean hotel, clean rooms and a choice of ten different made to order breakfast. staff was friendly and explained everything very clearly including breakfast and also provided all adults in party with 2 for 1 drink coupon for the onsite bar. choice of house margarita, beer or wine

"Good value, would recommend "

4
03/09/2018

Not top of the line and the breakfast is basic, but good value for money. Clean comfy rooms, nice pool, attractive gardens, very helpful staff. The bar looks basic but the food is better than average, the barman is great, and the Sunday we were there they had an excellent jazz group playing.

"Rebirth/Awakening"

5
28/08/2018

After retiring from the Detroit Police Department I hit the road on a year long journey I call Rebirth/Awakening. During my road trip I've camped and utilize hotel services through Best Western. BW has yet to disappoint...affordable, clean, comfortable and conveniently located across the USA. Anyone who knows me knows I am hyper-critical on customer service...BW has helped make my journey stressfree.

"BW near U of A"

3
20/08/2018

things I would ask for at this hotel: 1. Have a regular buffet rather than sit down at a restaurant. Though they are fast, still takes longer. If not possible, then at least let the customer take home a breakfast if one member cannot make it in time to get it.2. Have a microwave in room.3. Have a freezer in fridge.4. have an elevator.5. dARKER CURTAINS ( I know one cannot see in, but still there's too much light going into the room for optimal sleeping.6. Firmer beds. Great part is only .9miles from U of A. nice pool, jacuzzi ok, not that hot and jets only on one side

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"One of the Best Best Westerns"

5
07/08/2018

As Tucson is on our route to California to visit family, my husband and I have stayed at this motel several times. We have always been very pleased with the rooms, the service, the staff, the onsite restaurant and more. Your stay includes a free, made to order breakfast at that restaurant and you also get 2 for 1 drink coupons for the evenings in the bar or the restaurant. There's a nice pool and spa, open for long hours and the location of the motel is quite convenient. Because I am a member in good standing, I have always gotten an upgrade to a suite without even asking for it. We highly recommend this place if you are passing through Tucson. Definitely a winner!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. Sincerely, Neil Shah (GM)

"Tuscon Best Western was great!"

5
30/07/2018

My son and I were out in Arizona as sadly my mother had passed on the way out to see her. We were looking for a reasonably priced motel. We found one that looked good until we got there and frankly I was concerned with staying at that location! We Google searched motels in the area and found the Best Western Royal Sun Inn Tuscon when we got there it was 100 times better than the first motel (not a Best Western)! When my son stepped into the room he started

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Please accept our deepest condolences to you and your family. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Neil Shah (GM)

"ALWAYS VERY GOOD"

5
29/07/2018

This is my 3rd time stoping here on driving trips to and from California. Always very good. I have MS and use a scooter to my room and a walker in the room. The service to and from the room was fantastic. I was helped with my luggage and walker and unloading my scooter from my Dodge Caravan. The adjacent restaurant was excellent as well as was the lounge after dinner.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. I will be sure to pass along your praise of the Royal Sun Restaurant staff, they will be pleased to see that they were able to provide excellent service for you during your stay. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Thank you for coming back to stay at our hotel. We truly appreciate the business & your loyalty to our hotel. Sincerely, Neil Shah (GM)

"Great stay!!!!"

5
23/07/2018

Hotel very clean, restaurant and lounge clean good service and good food. Bed is a little hard. Location is great for down town as well as central Tucson. Overall a very good stay. I would definitely recommend this hotel to everyone.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Sincerely, Neil Shah (GM)

"Outstanding value for the price"

1
15/07/2018

Clean, comfortable room. Friendly staff. Full, delicious hot breakfast in a restaurant included. Convenient location. No traffic noise or noise from adjoining rooms. Table plus two chairs, plenty of room. Perfect for our needs of attending a conference and visiting friends. Convenient to many great restaurants.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Royal Sun"

4
08/07/2018

The Royal Sun,Tucson,looks a great place to stay all the public areas were clean with flower beds and trees. Not such a good reception though,the receptionist did not seem to be interested with her role,giving no information about facilities at all,wi-fi,or the location of the breakfast areas or restaurants, she appeared to be flippant with her replies to my questions about these matters,we made hard work of finding our room,due to this,It would be a good idea if the room numbers were fitted to the lower stairwells,at ground level,The room,however,agin without any information booklet,was nice, clean and large,the lamp was broken but the maintenance man , Richard,soon had this sorted with the minimum of fuss,extremely helpful and pleasant,a good team man,thank you.Slept very well, stay again ?....yes of course.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"Flashback to Nat'l Lampoon Vacation"

3
04/07/2018

This place reminded me of a motel scene from a movie. Rooms were pretty spacious (although faint smell of cigarette smoke), cable was pretty robust in terms of premium channels, shower was powerful, A/C worked well, pool was warm in the summer but relaxing, neighborhood was a bit sketchy but felt safe inside the hotel fences, restaurant was terrible (and takeaway food served in styrofoam to boot), bar was a bit seedy with an odd local crowd. I'd stay here again, but only if the price was under $80.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. Sincerely, Neil Shah (GM)

"Holiday with family"

5
02/07/2018

Love staying at the Best Western Royal Sun Inn. The rooms are clean and comfortable and the staff provide excellent service. The complimentary breakfast in the morning is wonderful. We have been coming to Tucson for several years now and always stay here.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast & dinner at the Royal Sun Restaurant. We have recently renovated our restaurant & bar & I am happy to hear that you had a great time. Thank you for coming back to stay at our hotel. We truly appreciate the business & your loyalty to our hotel. We are looking forward to welcoming you soon. . . Sincerely, Neil Shah (GM)

"Excellent Value, Comfortable Stay, Good Breakfast"

5
29/06/2018

We stayed in a 2 queen bed room which had ample space for our family of 3. Room, hotel, and pool were spotlessly clean. Close to the highway but quiet location. Parking was readily available near the room. Breakfast was excellent in the restaurant attached to the hotel. Close to downtown locations, including a great restaurant we had dinner at: Cafe a la C'Art. Highly recommended!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Outstanding"

5
27/06/2018

A wonderful Best Western. We had a great suite upgrade to a beautiful room. Roomy, 2 tv's, 2 refridgerater and a huge king size bed. Breakfast was covered in the restaurant next door. Staff very friendly.

"Visit Home"

4
18/06/2018

This place is very close to I-10 West easy off easy on. The hotel is close to everything in Tucson. Very clean wonderful staff and a great breakfast. If you you are traveling with a pet or with out this is the place to stay in Tucson

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. Sincerely, Neil Shah (GM)

"nice hotel"

5
18/06/2018

right of highway and close to town but not in town good room nice woman at desk was very informative about were to eat and what to see in town the breakfast was very good and the choice was very good very nice stay

"Desert Delight"

4
14/06/2018

My flight got in early and I called to ask for an early check-in which was no problem (it is off season right now). Easy drive from the airport and super access to I-10 without the traffic noise. Stayed here because of Trip Advisor suggestions and I am not sorry I did. Initially, I drove up from behind the hotel and was a bit disappointed because it looked so ordinary from Speedway Blvd. Then I turned the corner and was met with a pleasant surprise. Anything this hotel might lack is made up with creative landscaping, friendly and helpful staff and an onsite restaurant that serves real meals - not a 'continental breakfast'. When I got to my room, the vent had a terrible noise emanating from it that would have been dreadful to try and sleep through, so I went to the desk and reported it. They immediately switched me to an upgraded suite that is well appointed, reasonably quiet, great air con, with black out shades to keep the heat of the sun on the outside. Bed is comfy, sitting room is nice, hot water with good pressure, working fridges (more than one - suite). It feels rather decadent to be staying here by myself! The only drawbacks: remotes to TV doesn't fully work, there is a train that runs fairly close and can be faintly heard from inside but it didn't bother me at all.

"Overnight stop"

4
11/06/2018

Stayed here for one night room very good, pool really great, evening meal in restaurant very good & moderately priced. The position of the hotel is good in fact I would have no hesitation in recommending it. But do feel that some staff training might be considered. The receptionist said 'you have a 1st floor room is that okay?' so we promptly collected our case from the car and were completely unable to find room, fortunately found a member of staff who was able to direct us to the ground floor. Not sure that it suits all your customers to have children screaming and yelling in the pool at 9.30pm at night. Having decided to make use of the onsite restaurant and have to say the food was excellant, however the service not so much. The waiter had an empty dining room which gave lots of time to study his phone.

"Great Time"

5
30/05/2018

We had a good experience with the hotel and ad jacent lounge and resturant. It was close to where we needed to be that evening. The only flaw to our stay the room we received was designated for handicapped people and we did not feel comfortable using the room because we are not handicaapped.

"Many wonderful touches, great staff"

5
23/05/2018

The Royal Sun exceeded our expectations by far. Comfortable and quiet (only modest foot noise from above). Excellent urban landscaping and many thoughtful exterior elements, down to the second-floor railings. Convenient location: we ditched our car several times to walk to the UA campus and great North 4th Avenue shops. Excellent, made-to-order breakfasts at the adjacent diner-like restaurant were an unexpected treat. (Consider a generous tip your friendly waitress even though the breakfast is free!) Lights in the guest rooms could be better positioned for travelers who like to read, but that's the case in most every motel. Wifi sometimes sluggish. Minor complaints. All in all, a great place.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

"Tucson visit"

4
22/05/2018

Located in a busy part of town, however, once in our room it was peaceful and quiet. Room was large and comfortable. Staff was friendly and helpful. It was convenient to have the restaurant/lounge/bar next door. Food was good.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your review of our hotel. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. We appreciate your comments and will work on making improvements to enhance our guest's experience. We hope to see you back soon here at the Best Western Royal Sun Inn & Suites.

"This is our "go to" hotel when in Tucson"

4
14/05/2018

I reviewed this hotel a couple of years ago, but am happy to do so again because this place never disappoints. My husband and I go on a lot of road trips and whenever we need to stop in Tucson, this is the place for us. We like the fact that there is a full service restaurant and a bar/lounge next door. We are issued 2 for 1 drink tickets as well as tickets for a full breakfast. The rooms are always clean and they are very spacious. The staff is friendly and efficient at the hotel as well.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your 4-STAR review of our hotel. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. We appreciate your comments and will work on making improvements to enhance our guest's experience. We appreciate the business and look forward to seeing you back soon at the Best Western Royal Sun Inn & Suites.

"Great Stay"

5
14/05/2018

Great location if attending events at the University of Arizona. I have stayed here every time I have come to Tuscon for a college even. The breakfast is very good and you have several choices to choose from.The staff is extremely friendly and helpful. The rooms are always clean and in great working order.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your review of our hotel. We appreciate the business and look forward to seeing you back soon at the Best Western Royal Sun Inn & Suites.

"Good lcoation!"

3
08/05/2018

The location was centrally located to all of our needs. We did all of our activities with-in 2 to 23 miles of the hotel. We had a noisy air condition system, the towels and pillows could have been better. One night at 2:30am, the quests next to our room was outside next our room chatting loudly, I called the front desk to complaint, which the desk warn these quests of the noises, they stopped.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your review. Please accept our deepest apologies for the inconveniences caused during your stay. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. Respectfully, Neil Shah (GM)

"Conference and Birthday Weekend"

5
04/05/2018

Comfortable, clean, efficient, courtesy, professional, attentive. Thank you for the great customer service, and for making our work weekend special including our birthday that Friday. Convenient location to conference. Thanks for the points too.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun Inn & Suites in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon.

"Nostalgic"

5
29/04/2018

This BW was an updated version of motels I visited as a child w/my parents. The difference was in the updated accommodations of this establishment that made it very comfortable and convenient. The breakfast was one of the best I've had in terms of choices, quality of meal and service. Instead of the usual serve yourself style arrangement, this BW actually had a restaurant style w/menus and servers to bring you your choice of breakfast. EXCELLENT! The location was convenient for our visit to the U of A, and was a determining factor in our choice.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun Inn & Suites in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast & dinner at the Royal Sun Restaurant. We have recently renovated our restaurant & bar & I am happy to hear that you had a great time.

"Best kept secret with their restaurant"

4
28/04/2018

The only real negative here is the weird parking for some of the rooms...not close. Our room was by the pool with outside seating area, nice. Room plenty large with nice bathroom. Bed good. We were out most of the days but had the cook to order breakfast each morning. Oh yum! We ate dinner there one night and wished we had eaten there the other nights. Food good, service wonderful, prices decent. Limited wine list but we found something. Overall, it was a good clean place with good service in a good area: not too close to downtown but easy to get anywhere.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun Inn & Suites in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon.

"Nice hotel but a bit far out of town"

3
20/04/2018

First impressions are nice, the hotel grounds are nicely planted and bright and cheery. The check in was efficient, if a bit robotic and impersonal. Room was excellent, very spacious, spotless and modern, and the bed was comfy. There's also a couple of chairs outside (hotel is motel style) -which was nice, allowing us to sit out with a drink in the evening. Pool area also really nice. The attached restaurant is a bit dated and the bar lacks atmosphere, but the food in the restaurant- both breakfast and evening menu is excellent and decently value. You also get 2for 1 drinks vouchers which is a bonus. Only real complaint is that it's a good 20-25 mins walk to the main shops/bars/restaurants of Tucson, which I don't class as downtown or central as the hotel description suggests. When passing buses are going to ‘downtown' that suggests to me that you are not already downtown. It is handy for the freeway though. Trains are noisy in the night, but that's not the hotels fault, and just one of those things. If you don't mind being quite a way out of the main town area, the hotel is excellent and to be recommended.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your review. Please accept our deepest apologies for the inconveniences caused during your stay. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input. Respectfully, Neil Shah (GM)

"EXCELLENT"

4
16/04/2018

Stayed here so we could visit the national parks and, being on Speedway Blvpd. seemed a god place to base ourselves. Check-in was efficient and quick. Had a suite which was quite big - living area with fridge and t.v., bathroom (wth anotherr fridge) and a large bedrom with another t.v. The suite was well equipped and very clean. Breakfast was served in the adjacent bar lounge. This was quite good but all the food was served together e.g. cereal and hot food, which got cold whilst eating the cereal! The bar also served quite good meals and had beers on draft. They also had a pool area with sunshine and shade. This hotel was very well run. I've never given 5 stars as I've never found perfection but this comes very close.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon here at the Best Western Royal Sun Inn & Suites.

"Very good stay!"

5
09/04/2018

Breakfast was excellent and evening meals tasty. The convenience of an on-site restaurant after a busy day of touring was very appreciated. Pool looked nice though we didn't use it. We would definitely use this hotel again if we are in the area.

"Somewhat Disappointing "

2
08/04/2018

We recently spent 4 nights in this hotel. While the layout of our room was good and appeared to be fairly clean, there were 2 days our room had not been serviced because they never seemed to get to it before 4:00 and by then, we would have come back to our room from being out. I don't need my bed made and can reuse towels, but I like clean wash cloths, coffee and trash emptied daily. We had to request these things ourselves. Our room was also a little noisy...maybe for lack of better insulation?? We could hear people walking in the room above us and one night both of us were awakened by very loud pounding above. With the exception of those things, everything else was okay. The breakfasts were really good and the staff in the restaurant and hotel, were friendly.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Please accept our apologies for not exceeding your expectations. We will share your comments with our housekeeping staff & we will work on providing faster service to our guests. We hope you will give us another opportunity to host you in future. Sincerely, Neil Shah (GM)

"good place to stay"

4
04/04/2018

Well kept retro best western with nice amenities for our brief vacation visit to Tucson. Nice outdoor pool area and hot tub. Free breakfast off good menu choices in the adjacent restaurant. Good access to Saguaro NP.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hello iowatraveler1122, Thank you for taking the time to share your feedback with us! I'm glad you enjoyed your stay with us at the Best Western Royal Sun Inn & Suites. We look forward to seeing you again soon!

"Pros and Cons"

3
30/03/2018

Where do I begin? The pros: budget friendly motel; offered extra BW points in lieu of snack and also no housekeeping services; free breakfast is cooked to order rather than a precooked buffet; two for one beer, wine or margarita coupon in the restaurant or lounge. Cleanliness of room was acceptable, although shower curtain was too long and dirty at the bottom (? the beginning of mold issues). Cons, advertised as "downtown" --- not my idea of being downtown (in fact I question the safety of the neighborhood). This is a two story motel with all rooms outside. If you like train whistles blowing at all hours (including 3AM) this place is for you. WIFI is not secure; upon arrival I was given a WIFI password but soon found out there was no secure WIFI. I questioned this both on our arrival day, as well a the following day, and got idiotic answers blaming others. On site restaurant is ok for breakfast, but go somewhere else for dinner. Would I stay here again, NO.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us at the Best Western Royal Sun Inn & Suites and we hope you allow us the opportunity to serve you as our guest again! If I can be of assistance in the future, please don't hesitate to contact me at (520) 622-8871. Thank you again for taking the time to provide your feedback. Respectfully, Neil Shah (GM)

"Great find in Tucson."

4
21/03/2018

The Royal Sun Inn has beautifully landscaped grounds and large clean rooms. I love these old style motels that Best Western has put their stamp on. The Inn also has a great made to order breakfast that is complimentary with their rooms.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your 4-STAR review of our hotel. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. We appreciate the business & look forward to seeing you back soon.

"Excellent Stay !!"

5
21/03/2018

This was our second stay at this hotel and we love it. The staff is so friendly and helpful. They go out of their way to ensure your stay is comfortable. The hotel is centrally located to the attractions we like to visit. I highly recommend.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit.

"Great Hotel"

5
20/03/2018

Great hotel with clean, comfortable rooms. Made-to-order breakfast is included. Staff was super friendly and totally professional. Michael, the maintenance man, was especially nice. He really went the extra mile for us and even offered to help load our luggage in the car when we checked out. This is our favorite place to stay in Tucson!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal.

"Not ADA compliant"

4
20/03/2018

The hotel, overall, is very nice. If you travel with someone in a wheelchair, then you need to avoid the rooms in the back. There is no wheelchair ramp. We did not ask for a wheelchair accessible room, but come on, you still need a ramp for the rooms in the back. I would definitely recommend this hotel.

"Great Arizona visit!"

5
18/03/2018

We love the consistency of Best Western hotels. The Royal Sun Inn & Suites did not disappoint! Our stay was great from the check in until the check out. The restaurant for breakfast was great. Nice menu options and we even ate dinner there for two nights. Beds were comfortable and room was clean. Other comments were made about noise but none of us noticed any noise from trains or traffic. Will definitely stay at the Royal Sun on our next visit to Tucson.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit.

"Trip to Tucson"

4
14/03/2018

Good place to stay for reasonable price. Breakfast was cooked to order and very good! Hotel is near university - centrally located. Room was large with a suite. Hotel seems to be old but has been updated.

"Response to survey"

3
13/03/2018

We responded to the survey. Would not go back at the end of the month but are being penalized $85 of the hotel fee. We will talk to the staff about our concerns when we arrive. As soon as we arrived home we did try to cancel but it was a few days too late.

"Location Location Location"

4
10/03/2018

This was my second visit to this property. I came back because of the positive experience I had during my first stay. Unfortunately, this stay was much less enjoyable because of a flock of very loud birds who were roosting in a large tree not more than 10 feet from my room door. The birds awakened my before dawn and did not stop until about 8 a.m. On my previous trip, I was assigned a quiet room in the corner near the pool. Other than this intrusion, that the hotel could fix if they wanted, I give the hotel a high rating . The hotel is well located for the U. of Arizona and a full breakfast is table served in the adjoining restaurant.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your 4-STAR review of our hotel. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. Respectfully, Neil Shah (GM)

"Motel style"

3
10/03/2018

I stayed for a quick overnight while in town on business. The value or price was good, but trains tooting their whistles every hour or half hour starting at 2am made it difficult to sleep. The walls are thin as were the ceilings so you could hear other guests. Upstairs the person walked very hard on the floors before 5:30 am. Not a good nights sleep after a long travel day.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input. If I can be of assistance in the future, please don't hesitate to contact me at (520) 622-8871. Thank you again for taking the time to complete the survey.

"Daughter's softball spring training"

5
10/03/2018

The hotel proved to be a very good value. The pool was heated and very clean. The breakfast was sit down style at an nice quaint resturant. Our suite had two refrigerators with a sitting area. Over all it was a good value for an updated older style hotel.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

"Lousy "

1
08/03/2018

Old, dark, bathroom door had “something “ crusted on it. Check-in clerk brusque. Heard the trains every 45 minutes all night long. Thin walls and ceiling. Heard coughs and footsteps every time the people above us move around.

"Good value for better lodging "

5
05/03/2018

We stayed 5 nights and had a great experience. By booking ahead through BW we got an excellent rate. The room was large, stall shower but no tub. Has two levels and we chose ground floor. The pool and spa had lifts to help handicapped enter the water. The restaurant breakfast was excellent. Location is terrific— right off I10 next to Speedway. Grounds are well maintained. The facility might be older style but interiors have been updated. We thought it was charming. There was mention in the reviews of trains in the evening and we could hear them faintly but didn't notice after falling asleep. There is a public park across the street on Stone.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

"Would definitely stay here again"

5
03/03/2018

We had a great stay here for a week in February. The outdoor swimming pool is heated to such a warm temperature that we could swim even on a cool (50s-60s) day. Room cleaning was noticeably good. The free breakfast included with the rate was much better than typical hotel free breakfast, because you sit down and order off a menu. Staff especially in the restaurant were very nice. Location is good because you can walk to the Univeristy area where there are good restaurants, and it's right next to one of the Tucson Bike-share locations.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We are so happy that you stayed with us & took time to share the details of your experience. Your feedback is very important to us & we take your input very seriously.

"Very convenient and helpful"

5
26/02/2018

A nice find.Very good restaurant for free breakfast,also a nice little club in the evening.The front desk were on the ball.Location was just right to reach downtown.Rooms were clean and ample parking.Enjoy

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

"Lovely staff, good location"

4
25/02/2018

Our check in went smoothly; the room was spacious and comfortable. It lived up to its high TA rating and our experience didn't contradict any of the other good reviews. The cleaning staff turned in a rather expensive pair of sunglasses I had left behind, and the front desk staff actually called us back to inform us that they'd been found.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking the time to provide us feedback about our hotel. We value our members thoughts of us and the experience that we are able to provide them. We look forward seeing you next time you are in the area.

"Four and a Half Stars in Downtown Tucson"

5
25/02/2018

This place could use a face lift, but they try very hard and it's way nicer than it would seem from the outside. the rooms are very large and bedding is at least better than adequate. The restaurant looks like Formica but the free breakfasts are very well made and save you probably $20/day for two. The rooms could use brighter paint and the Jacuzzi tub is awkward, but they get good credits for non-slip floor and portioned amenities. Full DirecTV on two TV's. Some reviewers have complained about the trains and i did hear them, but they pass in a few seconds and it's not that bad unless you are super-sensitive to the sound. The desk clerks were friendly enough, but i could definitely see some of the service complaints happening. I would suggest either those are unfortunate coincidences or else maybe speak up if you are stuck waiting a really long time. There don't seem to be a lot of better places in a similar location.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We are glad to hear that our staff were able to take care of you while you were here at our hotel. Our goal is to be a great hotel that guests love and do this by showing outstanding hospitality, so to hear that we accomplished that greatly pleases us. I will pass this compliment on to all departments, as it is truly a team effort at our hotel. We do hope that if you are ever in this area again, we will get the pleasure of seeing you.

"Fun in the Sun, not!"

1
23/02/2018

My husband waited to check in over 25 minutes, as person ahead of him added another night. This seemed to through the receptionist. She finally got to us and gave us our breakfast and drinks tickets with out mentioning times for either. We were keep awake with people smoking outside our room by the pool and missed our free breakfast ( free unless you are 20 minutes after 9a,m. I've never known a breakfast ending at that early. Manager didn't come in until 10 so the girl manning the desk and the waitress could have cared less. Don't bother with this one; no elevator either and hot tub looked like a cess pool with green algae floating on top.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are deeply sorry about the poor experience you had during check-in and not being informed about the breakfast hours. We will share your comments with our staff & we will work on creating better experience during check-in. We will also consider making more exceptions for our guests to be able to have breakfast few minutes after 9am. We truly appreciate you sharing the details of your experience. Sincerely, Neil Shah (GM)

"Visiting daughter at Univ. of Arizona"

5
19/02/2018

This is the 4th time I have stayed at this hotel. It is minutes from campus, has a free made to order breakfast that has always been delicious and plentiful, and every employee I have encountered, whether in the restaurant or front desk, has been pleasant and helpful. I have forgotten my toothbrush and they provided me one, and some toothpaste. Also, I needed plastic utensils, and they had those right away. Free internet is great, bed is comfortable, room is clean, and you also get a coupon for drink specials during happy hour which I don't utilize, but a nice option.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We are so happy that you stayed with us & took time to share the details of your experience. Your feedback is very important to us & we take your input very seriously..

"Great place to stay for Tucson Gem Show"

4
18/02/2018

Enjoyed out stay at this Best Western. Room was clean, good size, had a frig, and beds were comfortable. Used the pool and hot tub and both were clean and right temps-very relaxing. Pleasantly surprised our complimentary breakfast was freshly cooked with adequate breakfast choices to vary our 4 days of breakfast. Motel is not brand new but is clean, staff was helpful and polite. We also liked that there were table and chairs to sit outside the rooms. There is a bar across parking lot that offers 2 for 1 drinks for BW customers.Best feature for us was the great central location the motel provided for us to explore Tucson and Gem Show.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We are so happy that you stayed with us & took time to share the details of your experience. Your feedback is very important to us & we take your input very seriously.

"Good and bad....you choose"

3
16/02/2018

Arrived early and was offered a large room, as an upgrade. It was largish, but had too much empty space. It had adjoining doors to rooms either side, which I hate, as they compromise any sound proofing. I said I'd wait for a better room, at 3pm. ( which, I felt, wasn't well received by reception. I often wonder whether people who check in first are offered substandard rooms ) The ground floor rooms are quite dark. The room I had was on the top floor, and as expected from a BW. However, the pillows are dire..all four the same, stuffed with bits of foam, cheap and uncomfortable. The bathroom is basic. No microwave. The hotel has an adjoining restaurant, for your complimentary breakfast. It is an attractive room, the staff are excellent ; essentially it is a good diner. Recommended. Attached to the restaurant, is a bar, in which you can use your two for the price of one drinks coupons; again, a really nice touch from the hotel. However, there is a bad mismatch between the restaurant and the bar. The former is pleasant and well designed. The bar, on the other hand, is completely mismatched from the hotel or the restaurant. It has a black ceiling with exposed pipe work, dire lighting, uncomfortable seating, and Karaoke three nights a week. It tries to be attractive to hotel guests, and attract people living nearby. Consequently, it fails on both counts. It needs to be upgraded to make it attractive to one group or the other. Finally, there is the train noise. My first night, it was slightly obtrusive. My second night, well, it was just awful (not a criticism of the hotel). For 45 minutes, the train horn sounded virtually non stop. For people who live in this neighbourhood, it must be intolerable and how the authorities allow it defeats me. Is it really necessary to sound the horn that long in the middle of the night? Perhaps some education of the train driver would help? To sum up. Rooms adequate; bathrooms,and pillows need upgrading. Reception is a bit insincere. The breakfast arrangement is excellent, as is the drinks offer, and the restaurant is pleasant. The bar itself is a mess. The train is a serious issue.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your review. Please accept our deepest apologies for the inconveniences caused during your stay. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input. Respectfully, Neil Shah (GM)

"average"

3
15/02/2018

A totally average BW. When in Tucson, I stay there only if the price is right. The rooms, beds, cleanliness, and so on are good but nothing special. The breakfast is acceptable if you are the type who prefers to skip breakfast. The choices are limited and skimpy, unless you want to pay the regular menu prices. It does not deserve a tripadvisor certificate of excellence. Maybe a certificate of good enough.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"Wonderful Facilities & Rooms"

5
13/02/2018

First of all I would like to thank the management and staff at the Best Western Royal Sun & Suites for another wonderful stay. I stay at this hotel every January for a yearly business event. The rooms are very clean, very comfortable and the staff is simply amazing! Very attentive and always helpful, kind and considerate. I highly recommend this hotel and I look forward to returning every year!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon.

"Trying a New (to me) Property Recommended by Family"

3
12/02/2018

The property has been up-graded to reflect 2000's tastes. The exterior shows age, but paint and trim are recent. There is a nice fountain in the gardens outside the rooms, and some stone picnic tables to enjoy the out-doors in the same area. Nice landscaping and good low lighting to find your way at night. We did not use the swimming facilities or the exercise room, but they seemed nice and clean and well-kept. Breakfast is cooked to order in the small restaurant adjoining the hotel. It was adequate but not out of the ordinary. There is a bar, too, with nightly entertainment. It was quite lively the night we were there. Jazz was the genre, not my cup of tea. Many students from UofA enjoying that. The rooms are nice, with adequate lighting. Our room had a stall shower with soap dispensers and a nice shower head. The paint and surfaces are fresh. Linens were fresh. The queen beds were firm and comfortable. The train was a bit noisy before we went to sleep, but fairly quiet after 11pm. There was sound from the street too, but not bothersome. Ear-plugs were provided for those who need them. All in all, a pleasant experience.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

"Restaurant is a wonderful surprise!"

4
12/02/2018

The hotel was nice, but the Royal Sun restaurant was a wonderful surprise. The free breakfast was great, but the dinners were really nice. The chicken marsala was amazing. All the staff at the hotel and restaurant were helpful, but Nate, at the restaurant, made dinner fun.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. I will be sure to pass along your praise of the Royal Sun Restaurant staff, they will be pleased to see that they were able to provide excellent service for you during your stay. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again!

"Great experience"

5
08/02/2018

My stay was wonderful. Very clean comfortable room. Would definitely stay again and would recommend to my friends. The staff was welcoming and very accommodating. I have no complaibts what so ever. Great experience.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal.

"Older than the pictures"

3
07/02/2018

It was definitely an older facility, the room was oddly configured and had a 1960s feel. THe people were fantastic, and the little restaurant was great for breakfast, ok for dinner but the servers were fabulous. A little trip back in time.

"Great stay in Tucson"

5
05/02/2018

We stayed here for 9 nights for the gem show. Our flight arrived in the morning and we came straight to the hotel (about 11:00am) to see if we could check in. Heather was extremely helpful and told us that if we waited about an hour, she'd make sure housekeeping cleaned our room (she even offered us a choice of locations) and got it ready. She gave us a great lunch recommendation (Casa de Molina) and we liked it so much we returned for dinner that night! When we got back to the hotel, she had personally checked our room to make sure it was ready for us, thought it was a little warm, and sent the maintenance guy up to adjust the thermostat. She explained the breakfast policy (free breakfast at the hotel restaurant with lots of choices, or order off the regular menu for $2 off) and gave us drink coupons for the bar (both of which you could pick up for every day of your stay). Our room was pretty great (205) - the water pressure in the shower could have been a little better, and you could hear the people next door because of the adjoining door, but they weren't in their room very often and they weren't being loud, so it was fine. The staff here is what really makes this hotel - every single person we encountered made us feel warmly welcomed and taken care of. We were greeted every morning by name when we picked up our breakfast coupons, and anything else we needed, we got. The trains do go by at night, but we found the whistles very soothing and didn't mind them at all (but they provide earplugs if you do). We also really appreciated the energy saving features - we didn't have to get new towels every morning, they only changed the sheets twice a week or so, there was a dispenser in the shower for soap, shampoo, and conditioner instead of all those little bottles, and the lights were on motion sensors so the switches glowed or flashed when they sensed movement, and the lights would turn off after a period of inactivity. The flashing was a little bright late at night, but the switches that just glowed were great. We were at the gem shows all day, and when we returned each evening we were so tired that we didn't explore Tucson very much. We ate every breakfast and many dinners at the hotel restaurant - the food was great, the menu interesting, but the staff again really made us return so often. The hostess brought us coffee and added more of the hazelnut creamer to the creamer bowl when I said that I preferred it, and then she remembered the next morning to do the same thing! We had a problem with our room about halfway through our stay, and they gave us a new room and even offered to move our stuff for us so we wouldn't miss the gem shows. All the staff was amazing, but Heather really went above and beyond. She really personified great customer service and we have absolutely no complaints about our stay. We can't wait to return next year!

"Great location"

4
31/01/2018

If your looking for a clean place, a decent restaurant with a fun bar this is the place to stay. At check in they give you coupons for a free continental breakfast or two dollars off your meal, plus 2 for 1 drink coupons for the bar or restaurant. The service is fast and friendly. Like I said it's not the Ritz but it is clean, good and is in a good location. My only disappointment was the room did not offer a safe for your belongings that you would want to lock up so I did not let cleaning service enter to clean.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your 4-STAR review of our hotel. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. We appreciate your comments and will work on making improvements to enhance our guest's experience.

"Do yourself a favor and avoid!"

1
31/01/2018

I was traveling to Phoenix and arrived late Friday night and this was the only available hotel and I should have taken that as a sign. Check in was a bit of a hassle to begin with do I went to the bar ordered two drinks and wasn't given back my card after I paid my tab thinking I would retrieve it in the morning no harm no foul. WRONG! I went to the restaurant in the morning and was told someone would be able to retrieve it for me 7 hours later because that area of the restaurant is closed and thru did not have keys. I called customer care and was told someone could let me in an hour later. Then come to find out a few days later I was double charged for my stay!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Please accept our deepest apologies for the inconveniences caused during your stay. We are glad to be able to communicate with you & clear up that there is no double charge. We also offered you the option to change credit cards. We hope you will give us another opportunity to host you in future. Sincerely, Neil Shah (GM)

"Good location for your excursion around Tucson"

4
30/01/2018

Good location to jump off of for touring around Tucson. Restaurant next door is where the breakfast is served. We didn't eat there so no info. Rooms run a little small. Staff quite friendly. They have NO fans take note. I always sleep with one for back ground noise as well as air circulation. They do have a desk radio with some running brook sounds and beach waves really not soothing with the frogs croaking and the seagulls. Oh well. One really irritating point is they have NO exhaust fans in the bathroom. I think it should be a law that every bathroom has an exhaust fan. I think most people would agree!??

"Change from past stays"

4
30/01/2018

I have stayed at this hotel many times. The staff is very friendly, responsive and I really enjoy staying there. This year, motion sensors were put in the room. I understand why it was done but my first night there, it went off every time I rolled over in bed. The hotel very quickly fixed the issue but throughout my stay if one person got up to heed the call of nature during the night, the light came on. Being a light sleeper, it woke me up. So I covered up the sensor at night. It also was annoying if you were just sitting in the room reading and it would turn the lights off. I really do like this hotel, I just really wish they would get rid of the motion sensors.

"The staff is excellent"

5
30/01/2018

The property is fine (quite good for a budget hotel but not "great") but what made my stay wonderful was the incredibly helpful staff who really went out of their way for me (and the awesome free breakfast)! I regretted not bringing my swimsuit because the hot tub looked very inviting.

"BWRSIS"

3
25/01/2018

This Best Western location offered quick check in, clean room and comfortable beds. The negative is it's located close to the railroad tracks. I noticed two new pairs of earplugs on the bathroom counter when we first arrived but did not pay them any mind. After dinner upon our return we noticed the first train whistles of many more to come the entire night. Long very long whistles. Earplugs came in handy but still I would pick a different BW to stay at if I pass this way again.

"On the noisy side, but a nice place to stay."

5
23/01/2018

The front office was jammed with people checking in when we arrived, but things moved right along with a very efficient and friendly clerk. We received an upgrade to a suite that was unexpected and much appreciated. It was located on the west side, about as far from breakfast as possible. We sat on the porch and enjoyed watching night descend. Our rooms were clean and well cared for. There were ear plugs on the bathroom sink which we didn't use, but the trains, planes, and sirens were a minor distraction at times. We took the advice of the front desk clerk and headed to breakfast before eight o'clock. Lots of choices for breakfast which was well prepared and efficiently served. The restaurant was getting full as we left so the advice was sound and appreciated. All in all we enjoyed our overnight stay at the Royal Sun.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal.

"Old, but clean"

3
22/01/2018

Yes, the rooms are remodeled, but this property is far from being updated. The room was clean, though. The front desk person was pleasant and accommodating. I wish they had added sound proof glass when they remodeled their rooms. There was a pair of earplugs on the vanity...I thought it was because it's near the university. But, no...a train went nearby every 30 minutes...ALL night! They do allow dogs, which is why we chose this place. That was nice. They also give you a couple 1/2 price breakfast coupons and a couple free drinks. We tried to just get coffee in the morning and that was a challenge, even when we offered to pay full price for it. They didn't know how to handle that.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your review. Please accept our deepest apologies for the inconveniences caused during your stay. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input. Respectfully, Neil Shah (GM)

"Angela was great!"

5
21/01/2018

Angela was kind enough to find me parking when the lot was full and she even heated my food in the backroom microwave. Great job, Angela! She also informed me of the express checkout option which I think is very convenient.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal.

"Friendly and clean"

4
18/01/2018

Our room was clean and a good size. We reserved a King with a sleeper sofa. The sleeper sofa was very small. The free breakfast was amazing. Huge selection made to order and tasted great! Only drawback was the service was very friendly but a little slow.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your 4-STAR review of our hotel. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. We appreciate your comments and will work on making improvements to enhance our guest's experience.

"Great Experience!"

5
17/01/2018

The rooms were clean and well appointed. The Desk Clerk was friendly and informative and knew me by name on my next visit to the front office - impressive! The breakfast in the restaurant was outstanding - not your typical free breakfast as it is a full service restaurant with additional extremely friendly staff. Good location - about 1.5 miles to U of A, which was the reason for our visit. Overall - a very pleasant experience - if we come to Tucson again we will definitely stay here. Thank you!

"A great place to stay in Tucson. Easy walk to downtown."

5
16/01/2018

The room was clean. The bathroom was very convenient. We had breakfast every morning at the Royal Sun restaurant. The food and presentation was very good. The entire staff was friendly and very efficient. We had dinner one evening. Our meals were delicious.My husband enjoyed the pool and spa.

"Great food and great hotel."

5
14/01/2018

The hotel was really confortable and clean. The restaurent was excellent with a very friendly staff. I loved the breakfast menu, with a lot of choices and really tasty food. A heated pool and jacuzzi are available to guests. I was on business trip but I may consider to return for holidays. A bus stop is in front of the hotel and allow to travel easyly to down town Tucson.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

"Satisfied"

5
12/01/2018

I had a problem with the bed and the desk manager took care of it. They treated me great. Everything else, including the breakfast were awesome. I would recommend this property to anyone traveling to Tucson.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

"Second stay here"

3
09/01/2018

Stayed here at the same time last year and enjoyed it, so on our return to Tucson we had no hesitation in choosing this hotel again. It is like a motel rather than a hotel so you can park very close to your room. The rooms are a really goods size with a comfortable bed and pillows and lots of tv channels too. Its good having a full length mirror and a fridge for keeping drinks cool. The bathroom is very small though the shower is nice and large with shower gel,shampoo and conditioner dispensers on the wall. The pool is great for a swim and the breakfast in the restaurant is a nice bonus with such lovely and friendly staff. The only reason I have given it 3 stars is because of the train horns. The first night I hardly noticed them but the two nights after that they seemed to be more frequent. I am sure if you use the earplugs it makes it a lot better. The area is fine for us and we have no problem in walking to 4th street and back for dinner and drinks each night. Looking forward to staying here again same time at the end of the year.

"Little weekend trip."

4
08/01/2018

Husband and I stayed 3 nights to do some site seeing in Tucson. The hotel was clean and comfortable but a little noisy. (They did provide earplugs, which was nice) The location was perfect for our needs. We had dinner and drinks at the bar and watched some karaoke. The next morning we took advantage of the free breakfast. Both times the food was very good and the service was great! We would stay here again.

"Delegation of Students stay at Royal Sun Inn"

5
08/01/2018

Our group stayed a total of three nights with the last night separated by 5 days. The rooms were well apportioned and prepared. Staff helped us with late check in and late check out on two occasions, the cooked breakfasts were above average with much more food variety compared to five other hotels we stayed at. When a different rate was posted for the last night, staff graciously adjusted it back to the agreed upon rate. We found the hotel to be very good for access to the 4th Avenue merchants and restaurants, to University of Arizona Campus, and to the Downtown Tucson.

"We loved the raisin cookies at reception"

4
07/01/2018

We stayed for one night in room 313 on the ground level at Royal Sun Inn. The room was large enough for our 4 suitcases, there were no sounds above us, wi-fi was good, and wall plugs were well placed for convenience of charging. Room 313 is well located so that the sound of the train horn didn't bother us We ate at their cafe at 9:15 pm, just before they closed, and ordered Caesar salad, white zinfandel, and coconut cake. The food was a good value. We returned to the room after picking up more raisin cookies, which are quite addictive. There were many tables in the breakfast area and the menu choices were unusual. For instance we could choose fruit or cereal or eggs. Orange juice cost $2 extra. After paying a tip for a novel combination of breakfast foods, we felt we would rather have a buffet where we could take what we wanted. The staff at the reception desk were very helpful and friendly. And we loved the raisin cookies. We felt that Best Western Sun Inn is a very good value.

"Nice Base for Exploring Tucson"

5
07/01/2018

We stayed here two nights while exploring area attractions. It appears to have been recently refurbished or perhaps it was just well-maintained over the years. The room was clean, everything functioned, and we slept well. There is an attached restaurant and lounge. A tasty sit-down breakfast was included in our room rate. The lounge was relaxing and featured live music. we would stay here again.

"New Years trip"

4
03/01/2018

Enjoyed Tucson - rented a car and went to Tombstone and Bixby. Want to MoCA and various restaurants. Very relaxing. A Mello place. Lots of art everywhere. Enjoyed the hotel stay. Picked this one for the pool and jacuzzi. The weather was warm too so it felt like a summer vacation. We wandered over to their restaurant/bar a few times and were there for karaoke. Lots of fun. We did not sing.

"4.5 stars - Good overnight option"

4
03/01/2018

After a 13-hour car ride, we were happy to find this very clean hotel (BW is usually our last-minute, go-to option for road trips with the dog). Reception staff were very nice, and got us in and out of there quite quickly. We were placed in the rear building, first floor, by the pool. Our King room was spacious and had a good setup (long desk area, refrigerator, etc.). No complaints at all, but wondered what the provided earplugs were for…ah, the train, which we heard all right! Although we left very early the next day and had to miss the 6am start for breakfast, we were happy with our brief stay.

"average hotel in declining nieghborhood"

3
02/01/2018

An aging Best Western, but has been well maintained. The neighborhood is older and in decay. A few bums and derelicts were seen on street corners. Reasonable street noise but the nearby railroad locomotive air horns were extreme and all night. Not up to B-W standards. The hotel saloon was well above average and offered a generous pour at reasonable prices. The restaurant faire was tasty and reasonable in price perhaps a 2 star experience.

"Not worth the price"

1
01/01/2018

Paid full price (180$/night) and found a smelly and noisy room. The bathroom needed a refurbishment. Breakfast was included but they only gave us a 2$ coupon.. and the quality of the breakfast restaurant was poor.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. We apologize for the misunderstanding about the breakfast coupon. The coupon given to guests is for free breakfast between 6am-9am. However, guests can use this coupon to receive $2 off after breakfast hours. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"the Aggies from NMSU won the Bowl game."

5
01/01/2018

The folks at the hotel are outstanding. nice place to sleep and relax. it is really close to the interstate and to the University of Arizona. you can walk to the light rail and go all over the university.

"We'll be back!!"

5
28/12/2017

Clean, professionally maintained, organized. The detail shows. Nice heated pool. The breakfast was a treat. Efficient and friendly staff. Compliments to all that work in the restaurant! We've stayed in many Best Western motels. This one is a cut above. Thanks to all.

"Great Hotel"

5
27/12/2017

We had reserved this hotel Room way back in Oct. but I Guess I Did not know you had to climb steps and that is very difficult for me. So they said they would refund our money and I Was scrambling trying to find a new place to stay and was not feeling well either ended up The Manager found us a room on the first floor and to our surprise it was a beautiful suite. That was so so nice of her to Do that. Next morning feeling pretty sick. The day manager ended up giving us Directions to the closest urgent care and gave me water and Tylenol. Really appreciated the caring and hospitality of this hotel staff

"Great hotel"

5
27/12/2017

The hotel was great. Staff was very friendly. The beds were very comfortable and room was of good size. It was nice that the hotel is close to the campus of the University of Arizona. Breakfast was very good and the restaurant in the hotel is very good. I would recommend this hotel.

"Good central location"

4
27/12/2017

All of our kids and grandchildren we're going other places this Christmas. So we decided that we would have a couples getaway. We were looking for a good central location in Tucson so that we could see and drive to some of the great places to visit. It appears that this hotel was probably built in the late 60s. And recently remodeled I would say within the last five years. And they did a great job. The grounds were very well landscaped and maintained. We reserved a king room and they upgraded us to a king suite. We found the staff to be great to work with and extremely helpful whether you were checking in or at the restaurant. The breakfast is made to order at the adjoining restaurant. I personally would rather have a nice continental breakfast where it's easier to sit watch the news and drink coffee for several hours. But most people we talked to love the breakfast. There are train tracks close by and trains come by quite often including in the middle of the night, I grew up with this so it seemed comforting to me. You also get noise from the adjoining rooms including upstairs, ear plugs are provided in the rooms, this was not annoying to me but I thought I would mention it. When I left some clothing in the closet they were quick to call me on my cell phone so that I could return and retrieve. We really enjoyed our stay at the Royal Sun Inn.

"Best western stay"

5
23/12/2017

Service was awesome, room was clean and neat! Hotel offered express check out and called the night before on how to do the process. There was a hand written note welcoming us and thanking us for staying there. Stayed in a suite which was nice for when my husband got up early.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit.

"A good place to stay"

5
19/12/2017

Very confortable, nice rooms and with a good space, pet friendly, and include the breakfast was very nice, hot and fresh in a restaurat with several options, I think that was my best part for an hotel with a similar price a budget hotel

"Nice hotel for the price"

4
18/12/2017

We found this hotel on Booking.com at the last minute. We were hoping the value for the money would be good. It's on the edge of the university campus. Nice and quiet hotel. The restaurant is the best part.

"My stay at BW Tucson"

3
18/12/2017

Room was fine. The HVAC system was noisy, but we didn't need to use it. The trains during the night interrupted my sleep, even when I used the earplugs. As a result of not getting enough sleep. I have come down with a virus.

"Excelent breakfast and great restaurant"

4
17/12/2017

The complementary food served for breakfast and the menu and food served at the restaurant during lunch/diner is excellent. The service was also top notch. Highly recommended... The only issue encountered is the occasional rail road track/train noise. Keep in mind that the noise is shared by all hotels accommodation in the area.

"Great Breakfast"

4
15/12/2017

We were upgraded to a suite. The room was very comfortable except that the heating/cooling system would not hold the temp I set it at. Trains were heard throughout the night but the hotel provided ear plugs so it was not a problem. The breakfast was terrific. We could choose items off a menu. It was served hot and was delicious

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input. If I can be of assistance in the future, please don't hesitate to contact me at (520) 622-8871. Thank you again for taking the time to complete the survey. Respectfully, Neil Shah (GM)

"Economic and comfortable"

4
12/12/2017

Great place to stay. Everything is clean and well-maintained. The staff is helpful and thoughtful. Overall, quiet and convenient. Freshly cooked breakfast and enough options for someone who is both allergic to eggs and requires a gluten-free diet. The wi-fi is one of the best I've encountered in many hotels across several states - and it's free.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. I will be sure to pass along your praise of the Royal Sun staff, they will be pleased to see that they were able to provide excellent service for you during your stay. I am also happy to hear that you enjoyed our Cooked-To-Order breakfast. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again!

"Comfortable rooms and extremely helpful and friendly staff!"

5
11/12/2017

Room was good size, decorated in nice colors, comfortable beds. We had free made to order breakfast which was excellent. Morning staff at restaurant was very friendly. Nate was so friendly to all customers. Made you feel like an old friend. Every meal at dinner was really good. Service was excellent. 2 for 1 drinks in the evening was welcoming after working all day. Front desk made it very easy for me to have a package shipped to hotel before I arrived. They stored safely and were very accommodating. I found their price to be good for weekend of 4th Ave Street Fair. I travel a lot and found this to be a great property.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. We truly appreciate the business & your loyalty to our hotel. We are looking forward to welcoming you back soon. . .

"Good stop over hotel"

4
11/12/2017

Good Hotel for a one night stop over , room was modern décor, bed comfortable, breakfast in the restaurant was menu choice, cooked to order, nice change from the usual buffet, We were traveling with our dog and there is a lovely park across the street.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

"just another motel with outdoor corridors, parking lot noise, and homeless "visitors""

3
09/12/2017

This motel has outdoor corridor/entrances. Room 211 has a guy with a backpack that sits in one of the chairs in front of the room and continually knocks on the door; this was even after I told him it was not his room and the night security "removed" him. He knocked at 11:00 pm, then went to the front desk and asked for a key to 211 - the front desk then called to confirm a key should be given... NO. He knocked again at 4:30 am and at 6:00 am. If the motel knows room 211 is a problem with this guy keep a watch for him or don't rent the room. WTH?

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your review. Please accept our deepest apologies for the inconveniences caused during your stay. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. Respectfully, Neil Shah (GM)

"2nd visit in 2017"

5
08/12/2017

Office staff great. Always a smile and working to help with special requests. Clean rooms. Free cooked to order breakfast and 2 for 1 coupons in Cantina. Pool and hot tub clean and ready to go although we didn't use them. Did sit in pool area to warm up in the sun and have morning coffee. We will be back!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal.

"Noisey unsafe area overpriced for location"

1
05/12/2017

Not a good experience all around. Homeless people across street asking for money. food was bad.You could hear the trains and sirens in your room. Signs posted at parking lot that hotel is not responsible for your car if it is broken into.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your review. Please accept our deepest apologies for the inconveniences caused during your stay. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input. Respectfully, Neil Shah (GM)

"Great value and experience"

5
05/12/2017

An almost weekly visitor to Tucson, this facility has become a "home base" away from home. Rooms are always clean and tidy. Staff is welcoming and professional. Internet is fast. No surprises - a good thing!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

"Great Value"

5
03/12/2017

The room was very clean and had everything we needed. While we didn't utilize it on this trip, we dipped our toes in the pool and it was a wonderful temperature even in December. The complimentary breakfast was great and there were so many options. I would happily stay here again.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast at the Royal Sun Restaurant. We have recently renovated our restaurant & bar & I am happy to hear that you had a great time.

""Tired""

3
03/12/2017

Have stayed at this BW off and on for about 30 years. While it is a very clean place and you can see the effort put forth to keep cleanliness a very visible quality of this motel its age is also apparent. We had a suite while spacious was missing a table and the lighting was extremely dim. Limited hours of the cocktail lounge and dated buildings in a perhaps improving section of the city but somewhat sketchy area we will unlikely stay there again anytime soon. If things seem to improve we would be willing to try staying once more.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your review. Please accept our deepest apologies for the inconveniences caused during your stay. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. Once again, thank you for the business; we truly appreciate it. We look forward to seeing you back in the area. Respectfully, Neil Shah (GM)

"Great staff and location"

3
03/12/2017

The price was right and the location was very convenient for what our needs were for only 1 night. However, the rooms need to be updated with insulation added to the walls because you can hear everything in the adjoining rooms. Our bed was too firm and the pillows are lumpy and uncomfortable. The staff is outstanding and the food is acceptable. The pool and hot tub are clean and nice. TV needs to be larger for the size of the room.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new mattresses, bed skirts, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel!

"great stay"

5
30/11/2017

excellent service all around from front desk to housekeeping and restaurant; highly recommend this property; in fact, we returned again almost immediately after our first stay; unqualified recommendation

"great location"

4
30/11/2017

This motel has a great included breakfast and 2 for 1 coupons for the adjoining lounge. It is walking distance to the downtown, St Augustine cathedral and the presidio. This motel is not fancy but it is clean and has a pool, spa and exercise room.

"stay at BW"

4
27/11/2017

The room was good but the train sounds kept us awake in early hours of morning from 4 am to 5:30am . It was horrible couldn't sleep.Other than the train noise ,it was a good stay.I would go back to this place only because of its proximity to the University.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input. We look forward to seeing you again. . .

"Rudeness in the Lounge during Karaoke"

1
25/11/2017

I want to convey negative feedback regarding the Best Western (Royal Sun) in Tucson, AZ. Twice now I have had to endure customers in the motel's bar/lounge make fun of my first name, Skip, as I was called up to sing in the karaoke. After the first time, I spoke in person (during the day) to a manager at the front desk. Yet last night not only did some customers again make fun of my name while the sub-contracted karaoke employee looked on, she declared to me, "They weren't making fun of your name" as I handed the mic back to her after singing a bit of the song. She apparently felt she could not be wrong, which added insult to the injury (i.e., she should have nipped the rude conduct in the bud). Last night I informed the onduty employee at the front desk. She didn't think the motel bore any responsibility as the karaoke is subcontracted. I disagree. The motel is responsible ultimately when it subcontracts out a function taking place on the motel's property. The lack of responsibility shown by the karaoke employee (the same woman worked both nights I was subject to my name being made fun of) and by the desk employee really offend me. It should not be so easy. I asked the desk employee for the contact email of the manager I had spoken with during the week, but I now see the email address is a general one to the motel. It appears that the desk employee was in a way deceitful or at least not willing to put me in direct contact with the manager. I will not return to the Royal Sun, and I shall urge others not to eat, drink, or stay there, but I do feel that your company should be aware that me talking with a manager this week did not result in any change.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for taking time to share your feedback about your experience at the bar. We are deeply sorry for the inconveniences caused during your recent visit. We will be sure to contact the outside company that hosts karaoke at our bar and share your comments with them. We will ask them to work on providing better customer service to our guests. Once again, we apologize for the poor experience & hope you will give us another opportunity to serve you in future. Sincerely, Neil Shah (GM)

"EAR PLUGS GIVEN"

2
21/11/2017

i THOUGHT IT STRANGE TO GET EAR PLUGS WHEN i GOT TO MY ROOM BUT ABOUT MIDNIGHT i FOUND OUT WHY A DISCUSSION IN THE ROOM NEXT TO MINE WAS CRYSTAL CLEAR. Employees could care less that I was there sure I get some people who stay in these places have an overestimation of self worth but do not take it out on me please! I just needed to be in your town for business wanted sleep and that is all.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your review. Please accept our deepest apologies for the inconveniences caused during your stay. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input

"My Favorite Place in Tucson"

5
19/11/2017

I always stay at Best Western Royal Sun Inn & Suites when I travel and have been doings so for several years. I am Never disappointed with my stay. The employees go out of their way to make sure I enjoy my stay to the fullest every time I'm there and in fact I now plan my travels just so I can stay here it is that Great an experience.

"Nice hotel with spacious rooms and a great pool/ spa area"

3
18/11/2017

We stayed four nights at this hotel. The woman at the check in was nice and polite, we got a nice room very close to the pool area. The room/suite was big an clean, but the baathroom could have had better ventilation. The breakfast was nice, however a buffet in stead of "à la carte" maybee would have been even better. And you have to go to the reception to get breakfast tickets every day. The cleaning was OK, however the maids vere not so polite, and they forgot to give us towels one day and soap/shampoo on another day. Anyway we really liked the pool and the spa area and also our patio with a couple of chairs and small table where we enjoyed the warm and delightful evenings.

"Exceeded Expectations"

5
16/11/2017

My husband and I booked our first night after a 36 hour cross-country road trip at this location. We were traveling with our two dogs, and to be honest, just booked a place that was pet friendly/affordable for us to stay a night before continuing to Saguaro and Flagstaff the following day. We didn't need much, and weren't expecting much--but oh my goodness we were so surprised! The location was perfect. The hotel and grounds were gorgeous--beautiful landscaping, fountains, etc. The staff was extraordinarily friendly. There was an on site restaurant and bar which we received coupons for when we checked in. We decided to take advantage of the coupons and convenience, and ate at the restaurant. Diner style. Clean and visually pleasing. Nate was our server--he was so friendly (and happened to have an item on the menu--the breakfast burger..that was amazing!) He also recommended some local stops. 100% would recommend this hotel for anyone staying in Tucson. Grounds, service, and amenities far exceed the cost.

"Overnight stay"

4
14/11/2017

Their two room suite that offered two televisions and a door separating the main sleeping area from the sitting room is very large and we were quite pleased with it. It could easily accommodate a family. The Assistant Manager, Heather was very professional and accommodating to our needs; she is definitely an asset to Best Western!

"Awesome food; Very clean rooms"

5
13/11/2017

The restaurant and bar really make this motel a favorite. Only place to stay in Tucson. The staff are all really friendly. The food at the restaurant really tasty. Awesome experience. I spend 2 to 3 weeks are year at this motel. Great value!!!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit.

"Close to U of A"

4
13/11/2017

We were in town for a football game at the U of A. It was to perfect location to stay. Very clean and nice. The park across the street had some homeless people hanging out, but we felt very safe. We had no issues at all.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer.

"The very best at Best Western Royal Sun"

5
13/11/2017

We always stay at the Best Western Royal Sun in Tucson. The heated pool and hot tub are just two of the many things we love. Because I suffer from many allergies, I call ahead to make sure they have been careful not to use any harsh cleaners in the room I will have as well as opening the windows to air it out several hours before I arrive. They may not have a large hall but they do offer a large room in the restaurant that I could book if I need to have a small presentation of my work as I am a lecturer. The staff are kind and care that I have every need met.Their restaurant offers delicious dinners and a bar with live music and karaoke through the week. We always go back.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

"Very nice hotel"

5
09/11/2017

We enjoyed our 4 day stay in Tucson very much. So happy we chose this hotel. Not only is it very nice the location was great for us and all the staff were awesome! Will definitely stay here again on our next visit to Tucson!

"MEAN MANHATTAN!"

4
08/11/2017

This small lounge at the BEST WESTERN ROYAL SUN on STONE ROAD, near downtown Tucson, offers live music, particularly on Monday night with the PHIL DAVIS TRIO, including PHIL DAVIS, LAMONT ARTHUR and MALIK ALKIBAR, all jazz greats from the Tucson area and members of the TUCSON JAZZ SOCIETY. They allow other musicians to sit in and create a wonderful and HIP night. The Bartender makes the best MANHATTAN I have had in years, plus the food menu is great. The seared AHI TUNA with AVOCADO is splendid.

"Fabulous Stay"

5
06/11/2017

Fabulous hotel for our weekend in Tucson. Room was spotless and everything was extremely well maintained You can tell it was recently remodeled that included touch lights, phone and computer chargers built into the light, the quietest a/c ever experienced in a hotel, very nice shower, comfortable king size bed and alll the outside concrete was sealed to make it look new. Upon checkin we were asked if we wanted a complimentary upgrade to the junior suite - yes!! Complimentary made to order breakfast in the restaurant next door topped off this very pleasant stay. Will stay here again.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

"Preferred location"

5
06/11/2017

Pet friendly was initial motivating factor that coincided with our travel schedule, returning from Big Sur CA to Humble TX. Restaurant at this facility was an outstanding feature we enjoyed that should be a model for other similar Best Western Hotels. Availability throughout the day in addition to the complimentary breakfast calendar & menu, including an evening meal was a very big plus.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. We am also happy to hear that you enjoyed our Cooked-To-Order breakfast & dinner at the Royal Sun Restaurant. We have recently renovated our restaurant & bar & I am happy to hear that you had a great time. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

"train whistle noise all night long. not ablet to sleep"

1
06/11/2017

a train passes by every hour and blows its whistle at all RR crossings. the white noise app on my ipad didnt even dent the discomfort. we ddint get a good nights slepp the 4 days we were there, this hotel should only be for people who are deaf

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your review. Please accept our deepest apologies for the inconveniences caused during your stay. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input. Respectfully, Neil Shah (GM)

"Tucson Arizonia visit"

5
02/11/2017

I was in Tucson for a conference, but decided to come in a couple of days early to explore the city since we have not been there before. Our stay was great. We were able to check in early on Saturday morning, therefore giving us time to enjoy the day. We were able to use the pool and hot tub, both which were very clean and the area was well kept up. Granted this is an older hotel, but the rooms have been remodeled. We were on the 2nd floor and had our own sitting area right out front the front door. We had upgraded to a suite, so first you enter the living room and then you have your bedroom. Both rooms had flat screen TV's, plus we had a mini-fridge & micro. We walked to 4th Street for dinner that night, felt very safe going through nice neighborhoods and well lit streets. Breakfast was at the restaurant on-site and it was made to order and was very good.

"Great Stay"

4
31/10/2017

This hotel is conveniently located close to everything. Location may not be the most desirable but the property is well maintained and I have never encountered any problems with concern to theft. The only thing I could recommend is for the property to have an area for travelers with pets. There is a park across the street but has a problem with homeless people.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

"Wow"

5
29/10/2017

Customer service at night when I checked in was amazing. What a lovely surprise. She was kind and cared about my well being and safety. After being accosted in the last hotel It was most appreciated. The hotel was tight for parking lot. Room was beautiful and quiet. It was a nice change.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

"Visiting son at U of A. Homecoming weekend."

4
29/10/2017

Great location with easy parking. Clean. Complimentary breakfast was a nice touch. Friendly staff. It's not the Marriott, but affordable and perfect for a short stay especially if traveling with family/kids and on a budget. Suites are spacious with microwave and 2 refrigerators. There is a bar and restaurant on site.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

"Nice no frills hotel"

3
27/10/2017

The hotel was very nice basic, clean and comfortable hotel. The breakfast was great. Different from the typical complimentary breakfast. The waitstaff was friendly and courteous. The location was good for us, being just a few minutes to campus.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

"Great Location, clean, great breakfast, overall good value"

4
26/10/2017

The grounds of the hotel are very nicely kept. You get a fresh made breakfast as part of your stay. The room was clean, nice sitting area right outside the room. Very close to get to most places in Tucson with 10 minutes or less!

"Very clean!"

5
26/10/2017

I stayed for one night and was very pleased. Angela was very nice! The room itself was very clean and the bed was decent . The location is good, close to downtown. I would definitely stay here again if I'm ever in town.

"Large Rooms, Helpful Staff, With Some Issues..."

3
24/10/2017

Visiting for Business at the University. Felt the price was affordable and good value. Staff were helpful. Suite was clean and large. I requested a 2nd floor room and was happy I did as I did not personally feel safe in the area, as well as in the hotel based on how it was set up. Breakfast was really good & internet worked. Train was VERY loud and right behind hotel. I was awoken every 2 hours and it was very difficult to sleep. They provide you with ear plugs but I do not find those helpful. I wouldn't stay there again as a female solo traveler, but it served it's purpose for a short stay and others may be happy there.

"value and quality"

5
24/10/2017

Quiet. Restaurant excellent. Room clean and utile. Pet friendly. Lovely pool and hot tub. Very reasonable price. Mattress could have been better, but not the worst I've been on by far! Ample parking. Easy access.

"Perfect!"

5
23/10/2017

The staff was very accommodating. Our room was ready early. There was no microwave at check-in, but one was brought to us within 5 minutes of our request. Everything was clean and neatly kept. I highly recommend this hotel.

"Acceptable budget hotel"

3
14/10/2017

Stayed at this hotel during stay in Tucson. Was in desired location. Hotel features and amenities were acceptable for a small budget hotel. Worst problem was numerous trains that kept me from sleeping well at night

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input.

"Comfortable, quiet and nice"

4
09/10/2017

Second stay at this facility. They have done some extensive remodeling and rooms are pretty good. It was better the first time, some things have slipped a little in the last year. But for the money, it was very nice. We did run into a glitch with the toilet not functioning and one of the front office staff immediately offered for us to move, but the older staff member grabbed a plunger and went to the room, to no avail. I was a little disappointed that this was offered as opposed to just moving us without inconveniencing us for 30 min while she plunged the toilet which did not fix the problem, we ended up moving anyway. We were offered a suite for the same room charge and it was bigger and very nice. The breakfast that comes with the room is terrific. Table service and so many items to choose from. We will consider staying there again, BUT we will check out the amenities in the room before unpacking. It was a huge hassle.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again!

"the pool is perfect"

5
09/10/2017

Nice quiet time to enjoy the lovely pool. Angela is so kind at the front desk and express checkout with Heather takes literally two seconds. thank you. the suiutes are beautiful and clean so clean !! thank you

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. I will be sure to pass along your praise of the Royal Sun Restaurant staff, they will be pleased to see that they were able to provide excellent service for you during your stay. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again!

"Great State."

5
08/10/2017

Fantastic service would definitely go back again plan on staying another month there.upgraded to a suite the service was excellent couldn't do anything better but definitely go back againand the rooms were clean everything function properly had no problems whatsoever

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal.

"Visiting the Old Pueblo"

3
04/10/2017

Our three night stay at the Best Western Royal Sun Inn & Suites in Tucson, AZ was good. I'll break it down into positives and negatives. Positives: 1.) Excellent staff was always checking to see if everything was ok. 2.) Complimentary breakfast was outstanding, since it was cooked to order in their restaurant and the menu had lots and lots of selections and options. 3.) Internet was both hard wired (LAN) and WiFi and both were fast and stable. 4.) Tons of channels to watch on a good sized TV. 5.) Mini fridge to store your drinks and keep them cold. 6.) Good sized walk-in shower with excellent water pressure and adjustable nozzle. 7.) Adjustable thermostat with central AC/Heating, instead of those loud "window" units. 8.) Pool was big and clean. So was the hot tub. Negatives: 1.) Hotel is very close to the train tracks and of course, the train blares its horn at about 2 or 4 AM! Can't blame the hotel for this, but it is what it is. Folks just need to know to expect this. Hotel does provide ear plugs, which were already present in the room. So, it's a known fact. 2.) The plastic pan in the walk-in shower was really dirty and stained. Someone needs to go in there with some powder cleanser and a good stiff brush and clean that shower floor! 3.) Many of the white towels had various stains on them. They should either do a better job of laundering their towels or if they can't come out clean, they should throw them out or use them as rags! Don't give your guests dirty towels! Quality control! 4.) Bed sheets had stains on them. Again, do a better job of laundering your bed sheets and have better quality control to make sure only clean bed sheets are being fitted onto the beds! 5.) Lipstick stains on the blanket. 6.) If staying on the 1st floor, you will hear steps, stomps, creaking from the floor above you, if that room is occupied. So, make sure to get a 2nd floor room and step lightly to give your downstairs neighbor a break. Again, this is just the nature of this old hotel and it is what it is. So, there you have it. Our experience with this hotel and the positives and negatives. I thought that being right across from the park that was loaded with homeless people might cause issues, but they didn't come onto the property and we really didn't have any sketchy people loitering about the hotel. So, that was a relief. The property is very nice and has lots of nice touches. It's just old and is close to the train tracks.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear K9817JRlouisc, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input.

"Nice roadside motel"

4
23/09/2017

The Best Western Royal Sun Inn & Suites is a basic, but nice roadside hotel, close to the I-10 and downtown Tucson. You can walk to the university and downtown within half an hour and there is are bus and tram stops nearby if you don't want to walk or drive. Check-Inn was quick and pleasant and we were allocated room 215 on the first floor. I was not given the usual welcoming package for BW Platinum members though. The room was large and clean. Although the hotel is not directly near the rail tracks, passing trains can be heard from time to time and every passing train driver likes to sound their horn four or five times day or night for a reason unknown to me. The hotel does provide earplugs for light sleepers. On the first night there was a barking dog left alone in the room next to me, but fortunately dog and irresponsible owner left after one night. The service of the room was a bit unequal leading to the drawers opening all by themselves. So, sometime to watch out for when you want the bathroom in the dark at night. The key cards stopped working five or six times in a two night stay. The lady at reception told us not to keep the cards near our cellphones, but the cards were not near our phones. So the system probably needs an upgrade. The WiFi was dependable and there is an included breakfast with many options. But this breakfast is only served until 9 am, even during the weekends. For someone on vacation that really is to early. After the first night, the housekeeping staff didn't clean the room until 4 pm, but that was not an issue for us. A nice bar serving craft beers was part of the complex. Two for one vouchers were given upon arrival. Overall, the friendly staff and location make this place worth a visit. The price of the room was worth the value. And Tucson has a couple of excellent breweries that are easily and safely accessed by foot or public transport from this hotel. And a real recommendation is the Ethiopian restaurant Zeman just across the main road from the hotel. The best meal I had since arriving in the US more than a week ago.

"Very satisfied."

5
23/09/2017

We were very satisfied with the great service, good price and good location. We would recommend this Best Western to our Family and Friends. The good location made out vacation much easier and enjoyable.

"A staff that strives to meet your needs"

5
21/09/2017

9/10-13, 2017 A group of 75+ y/o's had a 50th reunion. We came from across the country. Planning with the Royal Sun staff was done over the phone and on line. They delivered! Good room locations, arrangements for prepaid meals, 1/2 price drinks, follow up's by the asst. manager, thoughtful maids, etc. Our group of world travelers were well pleased by the service, the food, and the honest concern of the staff that all our needs were taken care of. Thank you Alfred and Lea for making our 3 days a wonderful experience. And- the breakfasts really are excellent. Larry

"Great Place to Stay"

5
18/09/2017

The place was very clean (including restaurant), front desk was very friendly, free breakfast was a sit down event with several typical breakfast choices served to you. And it's very convenient to drive downtown from here. We will be staying here again.

"Better than expected"

4
18/09/2017

Breakfast was outstanding. The room was okay but needs renovation; I think the word I would use is scruffy. The train noise at night can be a problem so bring earplugs. However, the location is great and the staff very nice. So, overall this is a place to which we would happily return.

"Staycation "

4
18/09/2017

Spacious clean rooms, enjoyed the jacuzzi in the bathroom. Close to the university and downtown. All the staff were very hospitable. Breakfast was great, my only complaint was the lack of standards with the restaurant staff attire.

"Vacation "

4
15/09/2017

A fairly nice place to spend the night, the bed and pillows are the only reason it did not get 5 stars. The staff, Reastraunt and room were all very nice. Pillows were kinda hard and my husband said that his side of the bed was tilted so he kept feeling like he was going to roll out of the bed!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at the Best Western Royal Sun in Tucson. We are sorry to hear that the ned & pillows were not comfortable for you & your husband. We will have our housekeeping & maintenance staff check on them in all rooms & we will consider replacing them as needed. We appreciate you sharing the details of your experience with us. Your business is very important to us and we value your feedback. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely, Neil Shah (GM)

"Met all our needs and them some!"

5
14/09/2017

We had a 50 year Peace Corps reunion here. A better venue could not have been chosen. The staff was very friendly and accommodating. Having a bar and restaurant on the site was a real plus. The restaurant folks were awesome!

"squeaky beds"

3
13/09/2017

Close to several major roads, but had no problem with the traffic noise regarding sleeping. The beds however would squeak every time you moved and were not as comfortable as I thought they should be. What's with the " must have a minimum of 200 characters" to leave a review?

"Spacious, comfortable rooms, clean property, nice cooked to order breakfast included. Great service from staff."

5
06/09/2017

We have stayed at this Best Western property several times while visiting our U of A student. Always slept well, although there is a bit of train noise overnight, but nothing that we've noticed unless we were awake for another reason. Rooms are spacious, clean and they seem to actually care about your experience. Have had a great experience on each trip. Pool has been clean and inviting on each trip. They are helpful and willing to accommodate special requests, i.e. extra bed pillows. One of the things I dislike about morning travel, especially in a busy college town, is trying to find a place for breakfast when there are usually many other parents and visitors vying for the same. While the breakfasts may not be of the gourmet recipe type, they are good, filling, well-prepared and served with a smile. Quick to offer coffee refills and great service. We have had our student meet us there for breakfast and saved ourselves long wait times when no one was in the mood for that after a late night football game, etc. Great property, especially for U of A visits. On this trip, we received a call within 30 minutes of arrival to ask if we were pleased with the room. Nice touch and appreciated.

"Wonderful"

5
06/09/2017

Big room, walk-in shower, great complimentary breakfast. Bed was a little hard, and the pillows were square, but we enjoyed the little things; it being green friendly, being asked at check-in if we wanted our room serviced everyday and the great Wi-Fi.

"Great place to stay"

5
05/09/2017

Very good find! Room was clean and bed was very comfortable. The bar and lounge on premise with live music was a real treat. Shortly after checking in, the manager call to make sure the room was up to our expectations. We will definitely stay here again.

"Great Centrally Located Hotel"

5
02/09/2017

We came here to attend a family member's celebration of Life that was being hosted about five minutes away from the hotel which for us was very convenient. Its location would be convenient for many as it is close to downtown; and the funky the 4th street. I must say that the staff was professional and helpful. The rooms were spotless and had been recently updated. The free breakfast was available in the restaurant right next door which had been renovated a year earlier. That experience was extremely pleasant as the waitress was personable and professional. One was given 10 choices for the the free breakfast ; and if one did not like that you could order from the menu for a fee of $2.00 extra. The portions were generous and good. All in all, a good experience!

"Nice hotel, great staff."

4
29/08/2017

I was a little Leary because there are some very bad parts of Tucson and I didn't know where this location was but it was very quiet, had a great breakfast and the staff were exceptional. I would definitely stay here again.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi Michael, Thank you for choosing to stay with us; we appreciate the business. We know you have many choices & we truly appreciate you choosing to stay with us. We look forward to seeing you back soon. Sincerely, Neil Shah (GM)

"Rating would have been excellent except for..."

4
29/08/2017

The staff in the hotel and restaurant were helpful, courteous and friendly. The food was hot and delicious. The only reason this review didn't get and excellent rating is that the mattress is very uncomfortable and lumpy. I woke up with a backache that I still have, 2 days later. Upgrade those mattresses and you'll get an overall excellent rating!

"Pleasant enough"

4
26/08/2017

If you could stop the train whistles at all different times of day and night it could be the perfect motel. Great access to University of AZ and medical facilities. Free full breakfast, pool, and staff are excellent.

"Great nights rest"

4
23/08/2017

Great stay. Wish I had more time here. The suite was lovely and spacious. The setting outdoors was lovely with ponds and fountains. The family enjoyed the pool and spa. Hubby enjoyed the patio that comes with each room!

"comfy"

5
21/08/2017

The staff was nice and friendly. The pool and jacuzzi were the highlight. Much needed after moving daughter into college. Rooms clean nice, bed soft. I recommend this hotel. Convently located to the campus of University of Arizona

"Drop off University of Arizona student "

5
20/08/2017

We were pleasantly surprised by this hotel. We have never stayed at a Best Western hotel simply because we have opted for the more upscale hotel chains like Marriott, Hilton and Hyatt. Albeit those listed aren't top of the line, they are for our family of 6 budget. Anyways...my wife gave be the responsibility of booking the hotel and was a little "pissed" when she learned that we were staying at a Best Western. I know this sounds snooty but hold on for a second. We have stayed at the Hyatt Place and Homeland Suites in the past. Both of these chains have wonderful amenities, they are clean, newer fixtures, bedding and decor. That said we were PLEASANTLY surprised to find The Best Western Royal Inn & Suites in Tucson, AZ on par with both the Hyatt Place and Homeland Suites. The exterior is very traditional having a 2 story hotel with the room doors facing the parking lot. Baby boomers can relate here - this was our idea of a hotel! Well welcome home oldies but goodies. We parked smack dab in front of our room and carried luggage right in and right out. No long Vegas style hallways with elevators and walking past front desk staff that don't speak. The room we had was a suite with a jetted tub. Also included was a pull out sofa located in a separate front room with a privacy door and it's own flat screen TV and mini fridge. In the separate sleeping area was another mini refrigerator, large vanity sink area, 2 queen beds a second flat screen and desk area. Added bonus was Direct TV which had a backlit remote (no more using your cell phone to locate the remote buttons in the dark), strong signal free wifi, lots of storage and ample space to maneuver around the beds. The blackout curtains actually stayed together and left the room nice and dark in the early morning Tucson sunrise. The coolest perk (and the reason I'm spending so much time on this) was the free breakfast. I know - your saying "really" - this guy has nothing else to do. Quite the contrary. We have all had the "free breakfast" at Holiday Inn Express, Hyatt Place or other family style hotels. It's a ruckus for the free breakfast morning rush: folks grabbing food and piling up the plates, cold pancakes that won't melt the butter, cut fruit that looks like it was from yesterday and the proverbial waffle making stations. Yuck. Well not here - not at the BW Royal Sun Inn & Suites. The free breakfast here is made to order. You actually go into a sit down restaurant and order your menu choice item and drink. This is a 1st for us. We have had over 200 stays over the years of raising 4 children and have NEVER seen this type of set up. Hyatt, Hilton and Marriott you can learn from this! Overall service was great simply because the staff said belle and offered help with locating restaurants, extra towels and saying thank you. Sorry for the long review but I wanted to cover each item that wowed me. I hope you have the same experience.

"Noisy and uncomfortable. :("

3
20/08/2017

Uncomfortable bed, loud nearby freight trains honking throughout the night. Earplugs were provided but it wasn't enough for me. Breakfast was OK. Didn't use the pool or the fitness center. Not my favorite Best Western hotel.

"This is a true Best Western Plus!"

5
18/08/2017

Fresh rooms, nuce exterior. Don't be scared when you see the back side of the facility, it has a great courtyard. And they have special rooms for people with pets. This keeps fresh rooms for us non-pet travelers.

"Great place to spend the night!"

4
17/08/2017

I have been staying here 3 nights a week, every week, for the last month and a half. I definitely recommend opting for a suite with Jacuzzi tub. Soaking in the DEEP tub with jets blasting away the days stress, sure helps add to a great nights sleep. the only downside to the hotel is the train noise that I have heard on 2 occasions in the middle of the night. The beds are nice, seem newer, linens always fresh and not "bleachy" smelling. Towels soft and fluffy. All the rooms I have had so far have been updated and refinished. I keep coming back.

"They Try Really Hard!"

4
16/08/2017

Okay this isn't a four star hotel but they try really hard! It's a Best Western. But it was a very convenient, clean, reasonably priced, comfortable Inn. Reception was quick and helpful. Free parking is always great. Room was spacious and clean. They called up once I checked in to make sure everything was acceptable - it was. Traveling alone and felt safe. Didn't have the breakfast or the 2 for 1 cocktails - but nice touches. Stayed just one night and it worked out beautifully. I'd stay again.

"Very mediocre"

3
14/08/2017

This property is quite old and needs some love. The rooms were adequate, but tiny bathroom w/stall shower only. Pool is disgusting and needs to be repainted. The diner is nothing to write home about. I don't understand how they have so many stars and good reviews. Not impressed at all.

"Nice Hotel"

4
14/08/2017

Breakfast was tasty, quick service, nice staff. Bed was very comfortable. Check in was quick. My husband used the pool and said the water was the perfect temperature. It was an easy bike ride to the U of A campus.

"Fantastic stay"

5
10/08/2017

Just a one night stay with my 11 year old niece, but it was fantastic. Easy and friendly check-in thanks to Angela, ample free parking, very comfortable, spacious, and tranquilly decorated room, quiet, and the included breakfast was real, hot food. Also close to downtown, the interstate, and easy access to the rest of the city. I will definitely stay here again.

"Outstanding!"

5
09/08/2017

This hotel has high energy happy staff that make you feel like a VIP, easy to deal with and super friendly people who enjoy what they do. It really shows and you wouldn't want to stay anywhere else. The pool and fitness center are so fun and its clean. I wouldn't want to stay anywhere else in Tucson. This Best Western has great made to order breakfast with fun staff to wake up to.

"Best stay is at Best Western"

5
03/08/2017

Always accommodating when traveling with a pet. Management was sympathetic to our need for a ground level room, and offered us a sweet suite. The complimentary restaurant breakfast was outstanding, and the staff there was very accommodating.

"Warm Welcome"

4
02/08/2017

Friendly faces and first class breakfast is enough to bring you back to this hotel. It is a no-frills but clean and comfortable place, centrally located at a surprisingly affordable price. Well placed for Arizona University. Easy access to routes on Rt 20 or to the airport.

"Exactly what we needed!"

5
31/07/2017

What a great stay at the Best Western Royal Sun Inn & Suites. The staff is incredibly friendly. Very handy location, and quite close to the University of Arizona (where we were visiting for the day). It is an easy walk to 4th Ave., which has lots of cool restaurants, cafes and shops. The restaurant attached to the hotel serves a cooked breakfast - included in the nightly rate! What a great deal. The room itself had all we wanted, and provided a very comfortable night's sleep. Well done to the staff at BW Royal Sun.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for your the wonderful review of our hotel- Best Western Royal Sun in Tucson. We are pleased to see that you had an enjoyable experience and liked our central location that is close to Downtown, U of A, shopping malls and Tucson's most popular attractions. We also appreciate your compliments to Royal Sun Restaurant & Bar for serving amazing complimentary cooked-to-order breakfast. We hope you also had a chance to enjoy 2-for-1 drinks specials at the bar. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Caring Staff provide excellent stay"

5
30/07/2017

The staff at this hotel are dedicated to meeting your expectations, they enjoy what they do and it shows! I've stayed at this hotel several times and their staff has been amazing EVERY SINGLE TIME! I've seen the same faces and they are happy and like what they do.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you so much for such amazing words & compliments. We are thrilled to hear that we were able to create enjoyable experiences each time. We appreciate you making us your choice of the hotel in Tucson; we truly appreciate the business. We will be sure to share your compliments to our team. We look forward to welcoming you back soon. Sincerely, Neil Shah (GM)

"Always stay here passing through Tucson"

5
30/07/2017

The Royal Sun Inn and Suites is a stop we make every time we pass through Tucson. It provides a clean, comfortable room, with a professional and caring staff at a very reasonable rate. The restaurant and lounge on the premisses is an added plus. Angela, at checkin, was as always, cheerful and efficient. Alicia, our server at breakfast, was excellent and a delight to talk to.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi Dave, Thank you ever so much for providing us with such a tremendous review. Your very positive feedback means so much to us! We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. I will be sure to pass along to our entire staff! Thank you for always staying with us when in Tucson; we really appreciate the business. Sincerely, Neil Shah (GM)

"Great hotel, excellent people"

5
27/07/2017

We loved the room, the cleanness of the place, the restaurant, but the biggest plus was the staff. Beginning with the Recepcionist to the housekeeping and the floor mappers, they are great people. We'll be back

"We love this place"

5
25/07/2017

I have a lot of travel yearly to see special physicians. My husband always likes to drive me to my appointments if he knows we will stay at the Best Western Royal Sun. He loves their heated year round pool and spa. He likes to dine in their on site restaurant and sometimes we get a room with Jacuzzi. That is a lot of fun.

"We love the BW"

5
24/07/2017

Everytime I must travel to Tucson to see my doctors, my husband gets very excited. He loves the food in the restaurant, loves to swim in the pool and spa (both are heated in the winter months) the rooms are well kept and very clean and it is located conveniently for us.

"Not impressed."

2
19/07/2017

Reservation was wrong. I needed a lower floor for my elderly parents. There were insects in the room, the internet didn't work and the ac did not cool the room. My daughter ended up with 3 insect bites. The staff said we were not the first to complain.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi Michael, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"Updated but Bad Side of Town"

4
19/07/2017

Stayed here for a short trip to Tucson. Hotel was very clean and had recently been updated. Staff is very friendly and willing to accommodate your needs. Only bad thing is that it's in a very bad part of Tucson so plan on heading out of the area for food or shopping. Also, don't get a room near the pool, it's very noisy. Other than that, it was comfortable and clean.

"Great sleep. Hot breakfast"

4
18/07/2017

We enjoyed our stay at Best Western Royal Sun Inn & Suites. Our room was clean, comfortable, and well equipped. We enjoyed the hot breakfast included with the room at the restaurant next door in the morning. They had several breakfasts to choose from. We appreciated the selection. After breakfast, we swam in the pool and enjoyed the hot tub. All in all, a great stay for a reasonable price. We would stay there again.

"Great location, service"

5
16/07/2017

Convenient location to the University of Arizona and easy access from the interstate. Great staff and good value. Perfect place for business or pleasure. Always try to stay here whenever business or travel takes me to Tucson.

"Maa"

2
15/07/2017

Not recommended we had bad experience the room was dirty the pillow cases dirty and the sheets and a lt of noise from the employees talking loud around 3:00 o'clock in the morning outside the noise was ckming from the laundry room and a room where they get all their stuff ready .i remember staying in best western hotels before but i didn't have any problem until this time

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi Maria, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. We are surprised to here about noises coming from laundry at 3am. Especially because our laundry closes at 5pm each day & there are no employees working in housekeeping after that time. We will be sure to investigate this situation & be sure to avoid them from happening in future. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"A quick overnight stop."

3
13/07/2017

Front desk representative was very professional and efficient. The property is a bit dated for the price. We did not have time to take advantage of the complementary "cook to order" breakfast but it was offered.

"Good hotel to visit Tucson"

4
05/07/2017

My husband and I chose this hotel because it's quite close to Saguaro NP and only 10 minutes driving from Tucson historic district. Hotel is confortable, rooms are very large, fully equipped with a coffee machine and afridge, according to BW standard. The a/c system was very noisy. Breakfast is served at a nearby restaurant where there's a large choice of different breakfast menus. Anyway if you want to try larger menus you have to pay a difference. Hotel has also a little outdoor pool to refresh from the very high Arizona temperature and a hot tube.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for choosing to stay with us; we truly appreciate the business. We are pleased to see that you had an enjoyable experience and liked our central location that is close to Downtown, U of A, shopping malls and Tucson's most popular attractions. We hope you will come back & see us again soon. Sincerely, Neil Shah (GM)

"Just Right!!!"

5
04/07/2017

Very nice and clean! Customer service did n outstanding job. They were very polite, offered water while waiting to be clean!! Breakfast was excellent!! Loved how it was made to order!! I will definitely stay again!!!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi Antonio, It was our great pleasure to have you as our guest. We appreciate the business & are pleased to hear that you had a very enjoyable experience with us. We also appreciate your compliments to our free cooked-to-order breakfast at the Royal Sun Restaurant & Bar. We look forward to welcoming you back soon. Sincerely, Neil Shah (GM)

"Tucson Best Western"

5
03/07/2017

Clean, built well, excellent location, helpful staff, more for your $. Don't expect much for breakfast and lounge areas, otherwise, fantastic!! Try eating somewhere else, but the hotel is great! Try it, you'll like it!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at the Best Western Royal Sun in Tucson. Your business is very important to us and we value your feedback. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely, Neil Shah (GM)

"Comfortable and Convenient"

5
02/07/2017

I've stayed here twice. The staff was always friendly and helpful. The room was spacious, the bed comfortable. I used the pool and Jacuzzi this time. The pool was nice. The jets are set very low in the Jacuzzi and it was heavily chlorinated so we didn't stay in too long. I would definitely stay here again.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for coming back to stay with us; we appreciate the business & your loyalty to our hotel. We are pleased to see that you had an enjoyable experience and liked our central location that is close to Downtown, U of A, shopping malls and Tucson's most popular attractions. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Convenient and Comfortable"

5
02/07/2017

I've stayed here twice. I love the spacious room and all the data plugs plus the roomy fridge and the pumps on the shower for soap/shampoo, etc. It's a reasonable rate for a great night sleep. The cornice box on the curtain allows the room to stay dark which is always a plus for me.

"relocation"

4
29/06/2017

Extremely easy access to I-10. Adequate parking, but you might have to walk a few steps to get to your room. Night staff was extremely friendly and efficient. Restaurant waitstaff seemed preoccupied but friendly. I would definitely stay here again if I ever find myself needing lodging in Tucson again.

"Meh"

2
27/06/2017

Overall, the experience was unspectacular. I've stayed at better places for less money and worse places for more. The free breakfast was probably the highlight of the stay. The server was incredibly nice and the food options were quite good. The beds in the room were rock-hard. I woke up aching more than prior to going to sleep. The floor in the room left my son's feet black from walking barefoot. The housekeeping staff never touched our room during the stay. Each morning we were out by 8 am and only returned after 1 pm for my son's nap. In my mind, that is plenty of time to for a quick tidy up for stay-over guests. If you're on a budget, it's a place to stay that won't break the bank. If I return to Tucson, however, I will be staying elsewhere.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"Nice place"

4
26/06/2017

Great place to stay nice people in the office help. Helpfull staff. Easy to talk to staff. Enjoyed the sights around to see. I recommend this place highly. I Think this 200 minimum sucks. It was a nice placeu

"Nice Experience"

4
25/06/2017

Two soda machines not working other than that, people were very nice. One the day of my arrival I came in early and was told the room was not ready yet which was ok but it took forever to get a simple yes or no. I felt like I wasn't being heard.

"Great Stay"

5
23/06/2017

I was nervous at first because of the surrounding area, however this hotel was great! The room was comfortable and clean, the tub was deep and relaxing. And the restaurant was close and served great food.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. Thank you for coming back to stay at our hotel. We truly appreciate the business & your loyalty to our hotel. We are looking forward to welcoming you soon. . . Sincerely, Neil Shah (GM)

"Great food because of a great chef, Wade Carlos."

5
22/06/2017

The food in the restaurant is off the chart. If I lived in Tucson I would be a regular a customer here, breakfast, lunch, but especially dinner. At first I was concerned because the hotel is not in a commercial area, but with this surprise there was no need to leave the property. The chef has taken a simple place and put his touch on everything that comes out of the kitchen.

"friendly, clean, helpful, easy, provided extra help"

5
22/06/2017

Arrived at 1am to a friendly, helpful night attendant. In June, they helped us find winter clothes for Mt Lemmon Observatory; called 6 stores before successful. Saved us time and anxiety. Room was adequate. Was given help in finding good local Mexican food, plus, restaurant at motel was great and easy/quick to use. Pool was nice - we swam daily. Location is great for getting around. No plane noise, just a distant, friendly train whistle.

"Short stay, but everything I needed."

4
22/06/2017

Short stay, but everything I needed. The night clerk was actually friendly and helpful at eleven o'clock at night. The room was clean and appeared to have had a fairly recent renovation: nice furniture, good desk, and comfortable bed. The free (or included in room rate) breakfast is actually a real breakfast - I had eggs, hash browns, sausage, toast, and coffee.

"Great location, comfy beds"

4
21/06/2017

Nice place to stay, walk to 4th Avenue, walk to campus...order off the menu breakfast included, and two free drinks in the evening. Not a large selection for vegetarians. Rates are seasonal, just like all places in Tucson. If planning to attend a football game or event on campus.........book early....months early...as everything books up quickly. Stayed here several times and will again.

"A birthday made special"

5
21/06/2017

An easy check in and easy parking. A comfortable, quiet, and clean room. Dinner was on site and it was wonderful. After while into the pool and hot tub. Breakfast was amazing. Waited a bit then another dip in the hot tub and pool. The grounds are lovely.

"Great work stay"

3
14/06/2017

Easy Check in easy Check out, food available morning and Night with a fair menu. Bar Lounge with Entertainment and local support for live band, Karaoke and card playing. good drinks priced to have you knocked out. will stay again.

"Older hotel, good service and free breakfast"

3
12/06/2017

Nice large rooms, fridge, flat screen TV, chair. It was ok, close to downtown. No regrets, I would look for another place to try next time. The hotel is older and wood framed so ground floor rooms get the squeaking noise from floor above.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for choosing to stay with us; we truly appreciate the business. We appreciate your comments about your experience at our hotel & will work on making improvements that will enhance our guest's experience. We hope you will give us another opportunity to serve you in future. Sincerely, Neil Shah (GM)

"Lovely old Tucson"

5
12/06/2017

Our family always enjoys staying at this older Best Western conveniently located near campus and a park. Great pool and spa. Pretty grounds with mature cactus and bougainvillea. Free breakfast at on site restaurant is wonderful.

"Best Stay at a Best Western Ever"

5
11/06/2017

I have never had a better stay at a Best Western. I have been to a fair share of them in the past for business and pleasure. I wish that I could have stayed a few more nights. The service was amazing, the food could not have been better, and the staff was very pleasant. I was treated like royalty. Thank you Best Western Royal Sun Inn and Suites!!!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Lives up to the name "Best""

5
06/06/2017

Nicest place I've ever stayed at. The room was great. Clean and roomy, Many little extras. Magnifying mirror in dressing area, walk-in shower, Lovely big towels, Coffee pot, micro-wave, and frig. Restaurant was right across the driveway from motel. It was quiet and peaceful.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi Jean, Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . . Sincerely, Neil Shah (GM)

"Fantastic"

5
06/06/2017

Everything clean, quite, and fun. The restaurant was amazing, picture perfect food. Staff professional but super friendly. The pool was warm and clean. There is nothing but positive things to say. Easy on off freeway.

"my trip to see the grandkids"

5
06/06/2017

This hotel was fantastic. the room we had was neet and clean. thhis hotel ia well worth a stay. they have a restruant on site. excellent food great prices we had a fantastic hand cut steak dinner will all the trimmings staff was great check out was a breeze

"Good quality for price"

3
05/06/2017

Good beds, pool, room clean, ac stong (hot out). Staff ok, not as friendly as I'm accustomed to however. Free breakfast was sub-par. Coffee below average. Best part was the location easy access to the university.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi James, Thank you for completing the survey regarding your recent stay at our property. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely, Neil Shah (GM)

"convention"

4
04/06/2017

Recently enjoy to spend 2 nights in a nice clean room with comfortable beds, specious room, beautiful pool, with a fitness room, and to area close to downtown everything with in 5 to 20 minutes from the hotel, quiet area.

"Outstanding rooms and service at budget prices."

5
31/05/2017

From reception to checkout, the Best Western Royal Sun Inn and Suites was impressive. The staff were uniformly friendly and helpful. Discount drink coupons for the lounge and a free hot breakfast was included in the room rate. The king size bed was comfortable, there was no traffic noise in the room and parking was free and convenient. I would highly recommend this hotel to anyone travelling I-10.

"Clean & convenient"

3
29/05/2017

We stayed one night on a road trip. The location was easy to find, the room clean and the front desk efficient. Parking was plentiful. Breakfast the next morning was in the attached restaurant - much better than the usual tired buffet.

"The ONLY Hotel I Stay at in Tucson"

5
29/05/2017

I've been coming here for years. My recent stay was just as perfect as the first. Hotels in Tucson are sketchy at best. Even the large 4 star hotel chains are not what one would expect. But the Best Western Royal Sun always, and I mean always, impresses me. The rooms are very clean, comfy beds, incredibly friendly service, and the restaurant serves pretty good food. Compare this place to the other bites on the same street and you'll realize why this is a gem. I hate reading other reviews, although positive, but referring to the property as "old" or "aged". This property is constantly renovating itself to keep the grounds and rooms looking new and fresh. If you've been disappoint with your Tucson visit at other hotels, book the Best Western Royal Sun next time. You'll quickly see why they have so many positive reviews on TripAdvisor, Yelp, and others.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We truly appreciate the business you have given us over the years & your loyalty to our hotel. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Good value"

4
27/05/2017

Refurbished older hotel. Had small outdoor pool. Everything was fine, clean, nothing exciting. Included excellent free breakfast at neighboring restaurant. Trip was to visit family, attend a function, and hotel location was convenient to both. Easy to find.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"They Try Hard"

3
27/05/2017

This is an aged property with a staff that try to make it work. The rooms are adequate and convenient to the university and downtown. The restaurant is nice and the staff at both facilities are very attentive. Be aware there is a $4 "Green Fee" that is mandatory, but not disclosed at booking or registration. They will also ask if you wish to forgo daily cleaning to help their "Green Effort." We opted not to have daily service and were charged a fee for our effort.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Brief stay in Tucsan"

5
24/05/2017

The room was great and the food and service was excellent The front desk lady was very professional and helpful. The staff in the dining room and for breakfast were all very nice. They went out of their way to be friendly and welcoming. We would recommend this hotel and staff to all our friends. My wife and I had stayed here several years ago. This time it was myself and two of my grown up children.

"My time"

5
23/05/2017

Great lounge and restaurant. Food was excellent in both restaurant and lounge. Friendly staff in the lounge and restaurant as well. I have no problem recommending Royal Sun. The choices on the free breakfast are great. Love the fact you get coupons for 2 for 1 drinks in the lounge. All in all, we had great stay in Arizona and the Royal Sun played a major role.

"Near downtown"

4
22/05/2017

My wife and I stayed for one night on a visit to Tucson. The property is older but well maintained. We were upgraded to a deluxe room which was spacious. Although we did not look into a "regular" room, from the outside the deluxe room appeared to be about 5 feet wider. Our room had a mini-bar and mini-frig but no microwave. The bed was comfortable. The hotel had a nice looking pool. The hotel also gives you 2 for 1 coupons for each guest for drinks at Happy Hour in the cantina and breakfast the next morning. Although the site we booked this hotel through referred to the hotel as "at the Tucson Mall" the hotel is 4 miles from the mall but only 1 mile from downtown.

"Great value"

5
22/05/2017

Great experience loved the made to order breakfast and the evening menu for dinner was fantastic, also liked that when are day activity was done we could relax at the bar/lounge and just walk to are room.

"Comfortable spacious rooms, mini-fridge but no microwave"

4
19/05/2017

We stayed here for a couple of nights while visiting the Saguaro National Park. The hotel's location is convenient, rooms are spacious and beds are comfortable. We were mildly surprised by the lack of a microwave in the room, so while we could store our leftovers in the mini-fridge, we could not heat our food. Other than that, there is little to complain about. The breakfast is served in the attached restaurant, and you are allowed to pick from several pre-determined selections. Even though there are about 10 options, there are only one or two with eggs. However, it is more than adequate for being included in the room rate.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi Prat, Thank you for the wonderful review of our hotel- Best Western Royal Sun in Tucson. We are pleased to see that you had an enjoyable experience. We know you have many choices & we truly appreciate you choosing to stay with us. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Great Location, Professional Staff, but Stop put the dogs in the corners"

4
16/05/2017

The location is great for a visit to the University and to walk my dog in the neighborhoods around the Inn. The property is very well maintained by the staff. The young man who checked us in was awesome. Initially, I had a room under the stairwell across from the ice/pop machines. The young man was able to move me away from the dungeon room and explained the pet friendly rooms are at the corners. This message is for management...don't put pets in the dungeon rooms (corners). I had to walk by the 'pool area' to get to my room---a no no in my book. There is a first floor wing completely away from the pool near the parking area. I would suggest making those first floor rooms 'pet friendly.' Just a thought. Overall, because of the young man at the front desk I would visit again.

"Amazing staff"

5
16/05/2017

I was very impressed with the staff they were so helpful and understanding. The location was great for us. Close to Banner hospital. I love the complimentary breakfast, and the lounge was great with live entertainment. Rooms were clean. They even have fresh cookies in the lobby! I thought the train might be a problem but did not bother us at all.

"Wish I'd been here a few more days"

5
15/05/2017

I was lucky enough to be upgraded to suite. Although it gave me a "front room" that I did not use or need it did give me a bath big enough to soak and relax in. The hotel has a restaurant on site and the service & food was good. I had a voucher that allowed me to have 2 beers for the price of one which was a nice touch, even though I was trying to have an alcohol-free week, darn. The website says the breakfast is free but I thought I just had a voucher to take a few $ off the bill. There is a bar area but sadly this has a live band most nights. Sadly they seem to think the small room is the Hollywood Bowl and match the volume accordingly. One drink was enough to make me head back to the room. Plenty of parking and easy to get out on the main road to head elsewhere.

"2017 US of A Graduation"

2
14/05/2017

Upon arrival they could not locate our reservation, fortunately we had the confirmation. We requested an early check in and we're told to come back at a specific hour only to be told the room would not be ready for an additional 3 hours.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Please accept our deepest apologies for the inconveniences caused due to delay in checking in. I will be sure to discuss this incident with our front desk team and we will work on making changes in our operation to avoid this from happening in future. We hope you will accept our apologies & give us another opportunity to serve you in future. Sincerely, Neil Shah (GM)

"Great Best Western"

5
13/05/2017

The BW Royal Sun has one thing over most BW's and most other hotels. Their free breakfast is made to order in their own sit down restraunt which also has a bar. For that reason alone it is the place to stay in Tucson

"Very good service"

5
10/05/2017

Room and service was excellent no problems we were happy. Even though we arrived late the clerk was very nice and helpful. She gave us two coupons for breakfast and we enjoyed the food the next morning

"My favorite hotel in Tucson for business"

5
09/05/2017

Love this hotel. Stayed here many times and I keep coming back. Clean, comfortable, and a real value. Their restaurant/food is EXCELLENT. I particularly love the convenient location... easy to get everywhere in the Tucson area.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi Patrick, Thank you for continuing to come back & stay with us over the years, we truly appreciate the business & your loyalty to our hotel. We also appreciate your kind words & compliments to our hardworking team; I will be sure to share your comments with them. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Great Hotel in a Convenient Location"

5
08/05/2017

I have stayed at the Royal Sun many times during the past few years. The service is great, and the price is reasonable for the quality of the rooms. I also highly recommend the on-site restaurant. The food is nicely done at a reasonable price.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi Robert, It is such a pleasure to have you as our guest for over last few years. We know you have many choices & we truly appreciate you choosing to stay with us. We are pleased to hear you compliments about superior service offered by our hardworking team at the hotel & Royal Sun Restaurant. We look forward to seeing you back soon. Sincerely, Neil Shah (GM)

"Would stay again and again"

5
08/05/2017

The rooms were spacious and had real coffee cups for morning coffee. Beds were very comfortable and the courtyard was quite and nice retreat. Really appreciated the staff. They were friendly and very helpful, including our terrific waiter in the restaurant across the parking lot. There were 8 of us and he was fun and efficient. Couldn't have asked for more

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi Judy, Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . . Sincerely, Neil Shah (GM)

"Great Value"

4
08/05/2017

We needed a hotel close to downtown Tucson, and this was a great value. Decent pool and nice comfortable rooms was all we really needed, and this met our expectations. Plus, free breakfast at the attached diner, which saved us some money.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi Jason, Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast & dinner at the Royal Sun Restaurant. We have just renovated our restaurant & lounge & I am happy to hear that you had a great time. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Hidden Gem"

4
03/05/2017

Do not let the location of this hotel concern you. Yes, it is in an older section of Tucson and it is an older hotel. That said, it has a very cool retro exterior that has been updated with more current color schemes. The location cannot be beat. You are five minutes from the University District and downtown. If you want to go to Suguaro National Park, you take a left out of the hotel, a left on Speedway and it is a straight shot. The service is superb. The hotel provides breakfast vouchers to the adjoining restaurant. Once again, great service and really good breakfasts. The hotel also provides 2 for 1 drink vouchers for their happy hour. Nice pool. The rooms have been updated and the bed is quite comfortable. My only complaint is that is an older hotel and the walls carry sound....the two young women next door the first night didn't seem to figure that out and I should have called the office. We originally booked for two nights and added a third night. Overall, we would not hesitate to stay at the Royal Sun Inn again.

"What a Pleasure!"

5
03/05/2017

Terrific location from the I10 and close to downtow and University of Arizona. . Rooms were nicely decorated, clean, and extremely comfortable. Convenient restaurant steps away. Good breakfast as well. Friendly caring staff. Really appreciated the Lost and Found video. Would definitely recommend this hotel for Tucson travelers.

"Very good overall Best Western experience."

4
02/05/2017

Location good-near to highway. Older motel, but well kept up. Reception staff very welcoming and friendly. Room was a bit tired, but well kept up. Restaurant was good, with decent free breakfast. Parking was easy.

"Best Western Royal Sun Inn - Wonderful!"

5
01/05/2017

We have stayed at the Best Western Royal Sun Inn many times over the past 3 years and have enjoyed it every time. They have good service all around; pleasant exterior and clean and comfortable interiors; comfortable beds; great options for fresh breakfast (free) in on-site restaurant and a fun lounge at night! Nice location to freeway and to the University of Arizona campus. Great experience!! Highly recommend!!

"Great staff and better breakfast"

5
30/04/2017

Stayed here while at a conference at U of A. Check-in (we got there after 10:30pm) was quick and easy, friendly welcome. The next day we spent some time at the pool. Besides the paving stones around the pool being hot on the feet it was very comfortable. The workout room was not large but had enough equipment to get done what is needed. The best part was the breakfast that they have each day at the restaurant. Courteous staff and great selections, especially the "waffle dogs". Rooms were spacious and had all the conveniences you needed. Bed was comfortable and shower was good. My colleague had some issues with wake up calls, but that got straightened out eventually. Would definitely stay here again if I ever return to Tucson.

"Overpriced, small rooms, grumpy staff"

1
26/04/2017

This is a horrible place to stay. Such little care is put into this place that the shampoo and conditioner aren't even in the correct dispenser in the bathroom. They just keep filling up the incorrect stuff. Stay somewhere else. This place has rude staff and is overpriced.

"hidden gem"

5
26/04/2017

Very nice staff, (called to be sure everything was alright) once we got into our room. Cookies in a jar as we arrived, great restaurant for breakfast with awesome service and very sweet staff. Room was well taken care of for an older place, and from the street didn't look so great, but inside very nice and comfortable. Not elegant, but very nice.

"Good Location"

4
26/04/2017

This is a pleasant, somewhat older motel. We had a good bed and a clean suite. There was some railroad noise, but it did not impact our sleep or our visit. The restaurant seemed to have a wide menu, and the food was good.

"Best best western in arizona. "

5
25/04/2017

We recently visited, And we enjoyed lot of stuff at the hotel.. the rooms were comfy and the food was tasty. We will cone back again and tell all our friends about this wonderful place. I think the restaurant is amazing and offered great food and ambience. We also like the central location close to downtown and U of A.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for your 5-STAR review of our hotel- Best Western Royal Sun in Tucson. We are pleased to see that you had an enjoyable experience. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our hotel and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Very Pleasant Stay"

4
22/04/2017

Although the building itself is a bit tired the furnishings and linens are updated and our room was very clean. It pays to belong to a rewards program and upon check in we were upgraded to a suite with jetted tub - Thank you Royal Sun! Breakfast is a voucher at the adjacent restaurant, and it was very tasty. I would recommend BW Royal Sun.

"Older Property Quite Decent"

4
19/04/2017

This older property reminds me of the earlier days in AZ. Landscape was beautiful and property was Southwestern looking. Our room had a Jacuzzi tub and really nice hot water. We were disappointed in the comfort of the beds, but the bed coverings were nice and comfortable. The free breakfast offered was hot and cooked to order, but the food was average It was nice to be included with the stay. I would consider staying here again.

"My first choice of hotels in Tucson"

5
18/04/2017

Perfectly located, perfectly appointed, a remarkable value with served excellent breakfast included, this Best Western really is The Best! Staff are always friendly and accommodating as are servers in the bar and attached restaurant!

"Lovely spot to stay on our tour"

4
17/04/2017

Stayed here one night on our drive tour across the three states from Las Vegas to Albuquerque. Wasn't sure we had the right spot at first as where the GPS directed us appeared like a vacant gravel parking lot. This however bordered the property and the entrance was on the next street. Lovely courtyard area with a water feature. We sat out here when we immediately arrived and ate our lunch wile we waited for the room to be finished. Lovely warm day and the fresh air was nice after a long drive. Swift check in. Nice room on the second floor very clean and spacious. No elevator so if you have access issues be sure to specify a ground level room. Nice pool area. Yummy supper in the restaurant. Great service. Hot Breakfast was also included in our reservation. Great selection and service was excellent. I forget the young mans name but he was lovely.

"Highly Recommended!"

5
17/04/2017

I just returned home from a 6 night stay at this hotel, and highly recommend it. I stayed in one of the 2 room suites. The room was exceptional in terms of cleanliness and accommodation, for the price. The staff at the hotel were articulate and professional. The grounds were kept immaculate. The complimentary "real" breakfast in the restaurant, was excellent. And worthy of being called breakfast. Sorry to say, I didn't try the restaurant/lounge in the evening. The owners/management, and staff, obviously care about this hotel, the occupants, and their reputation. There are certainly cheaper and more expensive hotel options in Tucson. But, unless you're looking for a resort hotel, this is the place to stay. If I had one complaint (trivial), it was the TV system. Something a little funky about the cable/antenna reception.

"Life is Good!"

5
14/04/2017

We were a family group of eight, looking for a clean and comfortable home base for some day trips in Tucson and a nice pool for the kids. The rooms were great, staff friendly and helpful, pool large and well-maintained and the complimentary breakfast at the on site restaurant was awesome.

"Pleasant Surprise"

5
13/04/2017

We booked at this hotel with points not expecting much. It was great! It is an older hotel, but our room was huge--like a two-room suite. There was even a little sitting area outside the front door. There were actually two refrigerators in our room. It was very comfortable and clean. And it was in a quiet location--no highways or busy streets. The outside area had beautiful flowers and fountains. We loved it. You go to their restaurant for breakfast and order from a menu. That was a pleasant surprise, too. We had bacon, eggs and toast cooked to order. We were amazed after days of overcooked scrambled eggs at the chain hotels. These folks take good care of their customers!

"Perfect hotel for a wonderful visit to Tucson"

5
13/04/2017

I can't say enough good things about this hotel. Beginning with check-in, my wife and I were warmly greeted by Vanessa, the clerk at the front desk. Along with providing us with two bottles of cold water, Vanessa took the time to give us an overview of places to visit in Tucson. Over the next three days, my wife and I were continually pleased with everything the hotel had to offer. Aside from being in an ideal location, the grounds of the hotel were immaculate, the staff were always friendly and pleasant, and the free breakfast was the best we have had in many years of traveling. Given our experience, I would highly recommend this hotel to anyone visiting Tucson. We will definitely make this our home base when traveling though the area again.

"This hotel did very good especially when the hotel was sold out with the spring fling"

4
11/04/2017

The hotel was sold out, a lot of college kids, noise was not a problem. The park across the street I would stay clear of, seems to be where the homeless hang out, but again there was no problems. Only thing I would sudgest would be to have the vending machines assessable after the pool closes and have the information about laundry more presented.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Amber, Thank you for completing the survey regarding your recent stay at our property. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely, Neil Shah (GM)

"Third visit"

4
11/04/2017

A good base for your adventures Basic but clean and tidy A good restaurant but you can also chill at the bar and eat if you wish Bar has Karaoke or a singer most nights 5 minites from the hussle and bustle of Congress

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. We are pleased to hear that you enjoyed our newly renovated Royal Sun Restaurant & Bar. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Comfortable weekend."

5
09/04/2017

The outside of the bldg. shows it's age but don't let that fool you. Our room was clean, comfortable and quiet. Breakfast was outstanding! Everything cooked was perfectly. Rarely does that ever happen. Front desk staff was very helpful and accommodating. Thank you for a comfortable stay.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Gwen, Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast at the Royal Sun Restaurant. We have just renovated our restaurant & bar & I am happy to hear that you had a great time. Sincerely, Neil Shah (GM)

"Animal House party central"

1
09/04/2017

Full of wedding parties of a certain nationality that party to wee hours of the morning. Kept us awake all night despite numerous calls to security. Underage drinkers and 20 to 30 year olds attending the wedding. No respect at all for other hotrel guests. Not for couples or families.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"Noisy place!"

3
08/04/2017

Our room was on the bottom floor by the pool. A nice room with a king bed. But, the walls are so thin you can't sleep. You hear everything your neighbors are saying and doing - even with the ear plugs they supply. Won't stay there again.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"U of A stay"

5
28/11/2016

We stayed at this hotel through Booking.com. Reviews were great and did not lead us astray. The hotel is in a great location to the campus. The room was clean and comfortable. It was a great value for the night.

"Friendly staff, free breakfast!"

4
23/11/2016

We visited Tucson for the Tucson Comedy Arts Festival, which I performed at. The staff was very friendly and helpful in helping us find the location of the festival venue. We had a free full breakfast; not just a continental breakfast, but an actual breakfast! The free wi-fi worked better than I've experienced at other hotels.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Jose, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. We are looking forward to welcoming you back soon. Sincerely, Neil Shah (GM)

"Third excellent experience"

5
23/11/2016

It is certainly the best place to stay in Tucson. Walking distance to the University but not too close in order to feel like in vacations after working hours. Quality/Price ratio is absolutely exceptional. Very nice people wherever you need them. Bedroom very clean. Swimming pool appealing. Lounge bar with a nice and peaceful ambiance. Very good Manhattan cocktail (Margarita not so good).

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Patrice, Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . . Sincerely, Neil Shah (GM)

"Good Food"

5
20/11/2016

Not only is this a comfortable clean motel to stay at, but the food in the restaurant is outstanding as well as a good value. Don't let the older appearance fool you, the rooms have been updated. The location is also very convenient to other parts of Tucson. It also has good proximity to the freeway.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Andrew, Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. We appreciate your compliments about of central location & wonderful hotel facilities. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Good Value"

4
17/11/2016

This is well kept older motel with large clean rooms and in a central location. They include a breakfast in the morning in the restaurant and 2:1 drink coupons for the lounge. Food in the restaurant is good. We would definitely stay again if in Tucson!

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for your compliments about our hotel facilities and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast & 2-for-1 drinks at the Royal Sun Restaurant & Bar. We have just renovated our restaurant & lounge & I am happy to hear that you had a great time. We hope you will come back & visit us again soon. Sincerely, Neil Shah (GM)

"Great Tucson Visit"

5
16/11/2016

We had a family vacation to Tucson and were so pleasantly surprised as to how much fun we had. The BEST WESTERN Royal Sun Inn & Suites where we stayed was fabulous! The hotel is very clean with nice comfortable beds. We stayed in a junior suite which was perfect for us. Once in our room, the front desk called to make sure we were happy with our accommodations. The hotel arranges for a complimentary breakfast at the restaurant that is next door to the hotel. The restaurant staff treated us great even though they knew our meal was complimentary. We traveled to Tombstone which is the best kept secret. The town is so cute in that it is like a real step back into our western past. Our family definitely wants to go back to Tombstone and also explore more of Tucson.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Rosie, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It is great to hear that you & your family enjoyed your visit ti Tucson & Tumbstone. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Friendly staff and great breakfast!"

5
16/11/2016

The staff was very friendly and helpful. Our suite was very comfortable and relaxing. The free breakfast was served in the restaurant on the hotel property. They had a variety of breakfast selections to choose from. Great service and very filling breakfast!

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Phillip, Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast & dinner at the Royal Sun Restaurant. We have just renovated our restaurant & lounge & I am happy to hear that you had a great time. We hope to see you back soon. Sincerely, Neil Shah (GM)

"A rad stay??"

5
15/11/2016

We arrived late Monday night with an 8 year old a 14 year old a very tired baby. I don't know if it was the exhaustion in our faces from a 6hour car ride but Amy at the front desk made us feel welcome immediately and even upgraded our room. It was such a pleasant surprise and deeply deeply appreciated. The lobby had cookies and the grounds look pretty much like a regular hotel motel except for the fact that it is decorated with hundred years old throughout the property. In general the reality is it's probably a four star property and pretty regular but our experience experience was so great from the customer service there I gave it five stars. Our room was an actual suite with a door that closed off and even a Jacuzzi tub. Not one of those half wall things. The sofa bed folded out in the king suite and there was plenty of room for our two daughters to share the sofa bed. They gave us two for one drink discount tickets for their cocktail lounge which had a live band playing. Everybody was nice there but it was nothing fancy. The next morning we had an awesome breakfast for free that was an actual breakfast. For each of us such a great value! Mary Lou was our waitress and she was the bomb.com. My kids even asked if people are just nicer in Arizona.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Excellent customer service"

5
12/11/2016

Check in was seamless. An employee called when we got to our room to make sure it was up to our expectations. An employee delivered a DVD player and set it up for us. The waiter at the restaurant was very courteous. A call in the middle of the night to the front office was answered immediately and prompt action was taken. Checkout was seamless. The hot tub was large and the jets were very strong. The mattress was firm and comfortable. The room was clean.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Jeri, Thank you for your 5-STAR review regarding your recent stay at the Royal Sun Best Western in Tucson. We appreciate the business & your compliments. We are pleased to hear that we were able to create an enjoyable stay for you. We hope to see you back soon. Sincerely, Neil Shah (GM)

"A Best Western with a bar and restaurant!"

5
05/11/2016

I had a great stay at this hotel. Especially pleased with the on-site bar and restaurant. After a long day of travel, I really like to be able to unwind with a drink and that's usually not really an option without having to drive somewhere. The room was comfortable. Only downside was construction on the street at the hotel entrance but not a big issue.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Marjorie, Thank you for this wonderful review regarding your recent stay with us at the Best Western Royal Sun in Tucson. We re pleased to hear that you had an enjoyable stay with us. Thank you for your compliments to the Royal Sun Restaurant & Bar. We have recently completed a full renovation & revamped our menu offering delicious food made from the freshest ingredients. We hope you will come back & visit us again soon. Sincerely, Neil Shah (GM)

"Visit U of A student"

5
31/10/2016

Perfect location to get around the University campus and close to dorms and student apartments. The room was perfect size for us for our purpose for our visit. We will be returning throughout the next two years!

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Joyce, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. Guests really like our location that is very close to the U of A, Downtown Government offices, shopping malls & golf courses as well as easy access to & from freeways I-10 & I-19. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Quality at low price"

5
26/10/2016

I stay at this hotel whenever I come to Tucson as it is the best value in town.This hotel for the price has the best rooms and hotel amenities that you would not get anywhere else for double the price.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Steve, Thank you for your 5-STAR reviews of the Best Western Royal Sun in Tucson. We deeply appreciate the business & your compliments. Looking forward to seeing you back soon. Sincerely, Neil Shah (GM)

"Nice stay"

5
18/10/2016

We stayed one night. Would have enjoyed longer. We chose this location because we needed a dog friendly hotel and have had great experiences at other Bws. It seemed the hotel was quite full, but the room we had was very quiet. Room was beautiful and comfortable. Property was nicely landscaped and maintained. The balconies with chairs were at your front door on the walkways and were surprisingly pleasant. We did not get to enjoy the pool or check out the lounge, or much else, but seemed popular. Breakfast vouchers are included which gives you a choice off most of their diners breakfast menu. Diner/restaurant was very nice, fresh atmosphere, good food and friendly service. Table next to us said their dinner there was great. Front desk staff was also very professional and accommodating. (Thank you). Also loved the scent of the bath products...hey, its also the little things. Location is a short and easy drive to downtown and the major highways Note...do not let the road construction in front deter you. It was not an issue at all...it may have made it easier to get in and out, actually.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at the Best Western Royal Sun in Tucson. Your business is very important to us and we value your feedback. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely, Neil Shah (GM)

"Bob and Sandra from uk. 10th October for three nights"

4
18/10/2016

First time in a best western. Room clean, bed comfortable. Air con rather noisy but you do get used to it. Breakfast the same every day but the young man that was on duty whilst we where there was lovely. We also had two complimentary drinks. Not much around for us but as this was the start of our three week vacation we were quiet happy with this

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Sandra, Thank you for choosing to stay with us & give a Best Western a chance. We are pleased to hear that you had an enjoyable stay. We appreciate you taking time to write this wonderful review, Thank you for the business & your kinds words. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Really Loud!"

2
16/10/2016

So, I was curious why there were earplugs left in the bathroom. Well, let me tell you. This is by far the loudest hotel I have ever visited. You could hear everything! People next door, people outside, not to mention the train. For almost $200/night I would like to be able to sleep. I don't understand the positive reviews..there are far better places in Tucson. I booked this room because it was close to 4th street and I would rather get a room than drive after a night out. I think I should have taken my chances, lol.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Justin, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"Great restaurant at Royal Sun"

5
14/10/2016

We just completed an 8-day stay at the BW Royal Sun. This property is conveniently located just off the freeway and close to U of A, downtown, and other Tucson destinations. It's a reasonably-priced lodging with clean, comfortable rooms and a friendly, helpful staff. The unexpected bonus was the on-site restaurant. Instead of the usual Best Western breakfast buffet, the Royal Sun offers a cooked-to-order menu of 10 items, including eggs, pancakes, waffles, and cereals. We also ate dinner here twice and were not disappointed. The dinner menu included salads, burgers, and full dinner entrees, One night I had a burger with pepper jack cheese, guacamole, jalapeños, Another night was grilled fish with a lemony sauce, rice pilaf, and Brussels sprouts with bacon. The wait staff and kitchen staff are friendly and efficient. We were pleasantly surprised to have such a good dining option where we were staying.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Ann, I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. I will be sure to pass along your praise of all our staff including the Royal Sun Restaurant staff, they will be pleased to see that they were able to provide excellent service for you during your stay. We are also pleased to hear that you liked our central location that is close to the U of A, Downtown, Shopping malls, golf courses as well as easy access to & from freeways I-10 & I-19. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"Pleasant Stay"

4
14/10/2016

It was a lovely room, clean, newly renovated and modern. It was a bit small and the furniture felt a little crammed into the room, but it was quiet and well-maintained. The only drawback was that there was no elevator and the balcony tilted toward the edge, which felt a little dangerous.

"Pleasant but not outstanding"

3
12/10/2016

Stayed 2 nights recently. Basic dated but clean motel room, friendly staff, freshly cooked breakfast with real eggs. Too far from the centre of town to walk but convenient to get in and out. Biggest issue was the train noise - we were woken several times each night by repeated hooting of freight trains.

"Overnight"

3
12/10/2016

Was a decent price for a decent room. Would use again on next visit to Austin, easy access from highway, not far from the venue I was attending, and friendly staff. We were satisfied with the room accommodations.

"Great visit to see my son in school...hotel was a GREAT FIND"

5
10/10/2016

I stayed last year at the hotel and I very much enjoyed it..this year I went back and found that the rooms were re-done and breakfast was included! And not a DRY breakfast but I full breakfast! everyone couldn't be nicer from the front desk all the way to the waiter and waitress at the restaurant. Only thing that was a issue was that our room was next to the ICE machine and it was used through the night. It should be moved to a area that isn't near guest rooms

"A great choice"

5
10/10/2016

We arrived here for a three night stay way earlier than the check in time & we were told that as the room was ready we could avail of it, the lovely man at reception gave us great information on places to visit . This is a really lovely motel, spotless, very comfortable & tastefully decorated. Good location, nice swimming pool & we loved the great breakfast.

"Best Breakfast"

4
09/10/2016

Great Hotel for the money, nice surround feeling, clean hotel, newly updated, Fantastic breakfast and updated diner. That's right you are entitled to a sit down breakfast to order included in the hotel cost. The bed are not the most comfortable and the noise with the train is not expectable at odd early morning hours. Now I know why there is ear plugs in the bathroom. But over all this is a very nice hotel for the money and very clean.

"ALWAYS OUTSTANDING"

5
05/10/2016

The service level of the front desk staff is always excellent. We always stay here when in Tucson because of its location and also the room layout. It suits our needs perfectly. The complimentary breakfast in the newly upgraded restaurant is much more than the offerings you find in lesser hotels. Check-in and Check-out are always smooth and hassle-free thanks to the staff.

"Roach Problem"

2
29/09/2016

Upon arrival I thought this would be a good place to stay.Close to the University, had attached Restaurant and Bar. After driving 7hours that was great,food OK and Bar had Karaoke, was great entertainment. Next day went to several excursion got home late. Next morning poured coffee , added cream and saw a roach swimming. Told person at desk, they said they would spray, that night we killed several in sink , next day gone.The manager did give me 1 day credit which does not make up for that experience. I hope they get professional pest control ASAP.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Please accept our apologies for the inconveniences caused during your stay. As promised, we had a state certified pest control company come out & inspect your room as well as the entire property and provided treatment to prevent this problem from happening in future. We deeply appreciate you sharing the details of your experience. We hope you will give us another opportunity to serve you in future. Sincerely, Neil Shah (GM)

"Our getaway "

5
27/09/2016

We love to stay at the Best Western Royal Sun. The rooms are great and the suites are very spacious. It is also in a great location and it is nice to be able to walk downtown. The rattlesnake bridge is close and very fun to visit. The Gaslight Theatre was also great!

"Awesome Best Western"

5
27/09/2016

This Best Western was absolutely perfect. We needed a place to stay that would allow pets since we were traveling to our final destination of San Tan Valley - our new home - and this place was just wonderful. Didn't have to pay extra for my pets, the suite was awesome and made my family and I feel as though we were still home. I would definitely recommend this location to anyone.

"Surprising Upgrades, comfortable stay"

4
27/09/2016

The outside of this Best Western is deceiving. It's in an older part of Central Tucson located about 2 miles directly east of Interstate 10. It is easy access in and out (unless they are fixing the road), but still not a problem. The rooms have been totally remodeled and are clean and quiet. It is an older hotel, but they have done an amazing job. The pictures on the official site for this hotel are accurate. The price was reasonable and breakfast was included and it just wasn't a cup of coffee and a bowl of cold cereal. It was a full breakfast menu with servers and amenities. They accept small dogs and our pet room did not smell doggie as some rooms do. Our room did not have a tub, it had a walk-in shower and the water was hot and plentiful. You might ask for a room that is NOT in a corner as it was dark even with the curtains open. All rooms face the outside and it is 2 stories. There are coffee machines in the room along with a hair dryer, and refrigerator. The staff was extremely friendly. There is a small exercise room and an adequate outside pool. The downtown area for the University of Arizona is just under a mile away. Lots of trendy shops and restaurants, if you can find a parking spot.

"Perfect Location"

5
26/09/2016

My girlfriend and I stayed for the weekend to go to a concert. The location was great walking distance to 4th Ave and Downtown. Clean rooms, great bar, reliable WiFi and helpful staff. Highly recommended

"Royal Sun Inn & Suites is Awesome"

5
25/09/2016

Royal Sun Inn & Suites in Tucson is a very good place to stay. Staff was very helpful and courteous. The rooms were very clean and well organized. Made you feel like you were home. The food at the restaurant/bar was very good and the overall ambiance was excellent. I would definitely stay here on any of my future visits to Tucson.

"Excellent Best Western"

5
21/09/2016

My wife and I took a one night retreat from the kid's and stayed at this Best Western. As a Diamond level rewards member I decided to use some of my points to cover our stay. I selected a standard King bed room but was pleasantly surprised to find they had upgraded us to a suite. SWEET!!! Since I had used points they didn't have to upgrade our room but they did it anyway. The room was FANTASTIC!!! The staff were very friendly and wonderful to deal with. We enjoyed the room so much that we missed breakfast the next day. So I can't really give an opinion on that. But if it was anything like the rest of our experience I'm sure it's just as GREAT!!! I travel a lot for business and always stay at a Best Western if there is one nearby. This one ranks near the top for room quality, staff interactions, and overall quality for cost. HIGHLY RECOMMEND!!!

"Best of the Best in the West!"

5
05/09/2016

The Best Western Royal Sun in Tucson is the finest Best Western hotel I've stayed in: clean rooms, a heated swimming pool and spa, exceptionally caring staff, great central location, a terrific restaurant offering breakfast, lunch, and dinner, and a nice bar-lounge onsite for late night drinks. Stay here, you won't be disappointed!

"Business, Dr appts"

5
31/08/2016

Clean, staff very helpful and knowledgeable, polite and friendly. Had doctor appointments and day surgery, This motel is convenient and close to university and not too far from the VA clinic. Will stay there again when other appointments arise.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Jean, Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. Thank you for coming back to stay at our hotel. We truly appreciate the business & your loyalty to our hotel. We are looking forward to welcoming you back soon. . . Sincerely, Neil Shah (GM)

"Traveling teacher"

5
30/08/2016

Royal Sun is our to go place to stay when we visit our youngest son who lives and teaches in Tucson. The property is close to our son's apartment and has all we need, pool, restaurant, work out room. Vanessa was our check in person and she took the time to switch our assigned room to the one I had requested when I made reservations. It was a busy Saturday afternoon, she changed my room, answered phones and checked in guests, never loosing her cool in spite of being the only one at the desk. The restaurant is a hidden gem, we had the included breakfast there, nice choices and servers were absolutely charming and efficient. Dinner there was again very good,definitely value for the money, spinach salad and bourbon steak were very good. Again, the chef and waitress were awesome. To the waitress who kept apologizing for (really imaginary mistakes) because it was only her second shift in the restaurant, you were great.

"Taking grandson to College"

5
21/08/2016

The best staff, best rate, best breakfast (full) close to the College & I cannot rave anymore about the staff, cleanliness, I love this hotel..I would stay no where else in Tucson...Safety plus, close to everything especially the U of A...Great pool, workout room...Cleaning staff excellent, I left tips....

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Betty, Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Sincerely, Neil Shah (GM)

"Tucson stay"

5
16/08/2016

We stayed at the Best Western Royal Sun and Suit om our last stay in Tucson. It was a very clean motel, with good maid service, nice pool and great breakfast. Check in and out was very easy and the service was great. I would recomend it for any traveling to Tucson.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at (520) 622-8871. Thank you again for taking the time to complete the survey. Sincerely, Neil Shah (GM)

"One of the best Best Western we had."

5
14/08/2016

Very nice staff. The hotel was clean. The staff at the restaurant was very good. The staff at the reception was very helpful with tips. We like to come back to this place. The location is very close to attractions.

"Monsoon season made it interesting getting here"

4
13/08/2016

I got a deal on this hotel last minute on hotwire. I arrived during a monsoon rainstorm event and the streets surrounding it were completely flooded. Also, the TV was out (probably because of the storm as well). Check-in was a little less friendly than I'm used to, but I assume it was a stressful situation. I would take great care in choosing this hotel depending on the weather because of the potential for flooded streets. The parking lot was not flooded, and I applaud the hotel's commitment towards safety as there were many signs warning people about the dangers of slipping on the stairs. The room was very comfortable, and I liked that the shower had soap/shampoo in the shower instead of offering them in tiny plastic bottles which have a larger environmental impact. The complimentary breakfast in the morning was also very nice! It was nice to sit down at a restaurant and have the food cooked for me. The service was fast and very friendly, and the food was excellent. Overall a nice hotel, and a good value for the deal I got.

"Tucson Best Western"

4
11/08/2016

Nice Hotel ,lots of construction and noise, and dirt.The rooms were nice, the staff was nice, it was a little over priced for the amites you get, it was nice to have a diner on site. I would go back if i had to take my son to the hospital near my again for tests over night.

"Hits on all marks!"

5
11/08/2016

This is a remodeled hotel and they paid attention to every detail! They had things I like: coffee maker, hair dryer, magnifying mirror for make up, make up remover towel, fridge, nice TV, shampoo & conditioner dispenser, updated and clean bathroom and bedroom with pleasing colors. I felt comfortable and safe on every level! Highly recommend for business or pleasure!

"Just OK"

3
02/08/2016

We frequent Best Western hotels and this one was just ok. They offered earplugs, which was a bad sign. There is major road construction going on in front of the hotel, which I realize is out of their hands. Thin walls, we'll just leave it at that. Complimentary breakfast included.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Amber, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"I would stay there again, but..."

3
02/08/2016

We were not dissatisfied to the point of not staying there again, but the noise from the next door neighbors and the plugged up shower and sink were not pleasant things to deal with. The vicinity to downtown is convenient but the location is in a low income area.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Steve, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are sorry to hear that you were disturbed by noise for guests from another room. We do have a zero noise tolerance policy. We would invite our guests to contact us at front desk at anytime so that we may address such issues right away. We are also sorry about the sink and shower being clogged. We will have our maintenance staff look at this right way. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Neil Shah (GM)

"Offering the best for Tucson visit"

5
01/08/2016

Delightful stay at well-located site. Short distance from super Downtown Tucson. Great staff, good looking physical environment. Very comfortable accommodations. Super thanks for refrigerator in room. Good food and fun at adjoining restaurant. Excellent value for level of service and comfort. We even loved the bathroom (walk-in shower)!

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Grace, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"A Good Stop"

5
30/07/2016

Checked-in on the 27th -- Was upgraded to a suite which was a nice addition. Been travelling on a family vacation so the extra space was nice. Thanks to that person for the upgrade. Rather than drive-out for evening dinner, we ventured to the hotel's diner. I think it was Nate... Really friendly and outgoing. The food also did not disappoint. I ordered a hamburger and it was one of the largest hamburgers I'd ever gotten in a restaurant. Overall, very pleased with the hotel and restaurant.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Scott, I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. I am pleased to hear that you enjoyed the free upgrade to our Jacuzzi Suite. I will be sure to pass along your praise of the Royal Sun Restaurant staff, they will be pleased to see that they were able to provide excellent service for you during your stay. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"Easy access, great breakfast"

5
26/07/2016

We were on our way from California to New Mexico and so stayed in Tucson only the one night. The staff was very helpful, providing us an accessible room, and letting us change to still another room without delay or difficulty. They provide a free breakfast at the restaurant on the property; the menu items were surprisingly great. So much better than other hotels' "express breakfast" bars. We will definitely choose this hotel again our next trip to NM!

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Marti, Thank you for completing the survey regarding your recent stay at the Best Western Royal Sun in Tucson. Your business is very important to us and we value your feedback. We know you have many choices & we truly appreciate you choosing to stay with us. I am also happy to hear that you enjoyed our Cooked-To-Order breakfast & dinner at the Royal Sun Restaurant. We have just renovated our restaurant & lounge & I am happy to hear that you had a great time. We are looking forward to seeing you back soon. Sincerely, Neil Shah (GM)

"Very good price:quality but..."

3
21/07/2016

We only had one negative point in room 201. There was a tremendous noise in the room the whole night even when the airco was cut. it was like we were next to an elevator , which was not the case. Check in and check out were fast and accurate and the front desk people were very nice and professional.. The room is very clean. The internet is fast. Parking is free. Not at walking distance to any other restaurant than the restaurant on the premises.

"Excellent Deset Oasis"

5
19/07/2016

This hotel is my favorite hotel in Tucson. The newly updated facility is truly an oasis. The rooms are fancy, with seats on the porch. The whole complex is decorated with flowers, desert life, a pool, a restaurant, a lounge with HD TV's and a full service bar. You get drink coupons, a coupon for a full breakfast. The lounge has live music on Sunday evening when we were here. I understand there is a variety of karaoke and live music.

"Pet friendly in Tucson"

5
18/07/2016

On a 28 day road trip from Miami to California and back, this was one of our favorite hotels. The rooms are clean and comfortable and the grounds are well manicured with various kinds of cacti and other desert plants. The included breakfast was outstanding being served in the onsite restaurant which is reminiscent of a diner. You are handed a menu and you get to select your cooked to order breakfast. The pool area looked quite inviting although we were too busy sight seeing to ever use it. We also ordered a carry out dinner from the hotel restaurant (we travel with a dog) and the food was very good and the waitress very nice. The hotel is conveniently situated to the western unit of Saguaro National Park and Old Tucson (an old movie studio where John Wayne westerns were once shot). You may see in a number of reviews that reference the noise from the nearby railroad. While we did hear some train whistles, they did not bother us. We would definitely stay here again.

"Great Value for Total Experience"

5
15/07/2016

The facilities and room furnishings were excellent for Best Western. The location was perfect. The biggest surprise and treat was the dining room. It reminds me of a Denny's -- not fine dining at all. However, the menu at this restaurant was far more up-scale with a wide variety of items. Mine was prepared deliciously, The complimentary breakfast menu also was exceptional and prepared well.

"Best place to stay in Tucson"

5
13/07/2016

I love the Best Western Royal Sun because the rooms are very comfortable, they have the necessary amenities and then some. The breakfast included is real... you will know what I mean when you stay... The staff are very nice and always pleasant.

"Place to stay"

4
10/07/2016

Best Western had great reviews so we took a chance. As we came around the corner the back side of the hotel is kind of scary, but as we pulled into the actual hotel it was nice. The rooms were great. We were on the first floor next to the pool. Our bathroom window opened up to the eye sore that was a trashy vacant lot we saw as we pulled up. Happy hour in the bar was good. We had the potato skins and the macaroni and cheese. Both were very good. Bartender was a very friendly guy. At night we went back to check out the karaoke. It was interesting. We enjoyed people watching. The next morning we had our free breakfast. One waitress was working the whole restaurant and doing an amazing job. The food was okay. Unfortunately they were out of waffles. We wanted to spend a few hours at the pool before check out. It was Sunday morning at 9:00. It was nice and quiet and relaxing. Suddenly we heard a car pull up and 3 kids ran into the pool area followed by what I assume was their mother. They carried a big bag of fast food into the pool area. Trash was blown all over the pool area. They must have been friends of the cleaning crew because most of them came out to see the new arrivals. I returned to the room. For the price you can't beat what we got. I was just disappointed to see non-hotel guests shorten what I wanted to be a nice few hours by the pool.

"Great room Great Price"

5
09/07/2016

We stayed at this motel for 5 nights. The swimming pool was always warm , in February which makes it really nice . The food in the restaurant was very good, . I would return any time the staff is very friendly with clean rooms

"Nicely Renovated Hotel"

4
08/07/2016

Lovely hotel. If you're in the area, this is the place to stay. The room was nice and comfortable (although the beds were a bit firm.) It sits across the street from a park with play structure. The breakfast was excellent, let me repeat myself the breakfast was excellent and INCLUDED in the room fee. Pancakes, good coffee, and THICK bacon! This is the place to stay.

"Great Breakfast"

5
04/07/2016

I always revert to Best Western when visiting a new city or not having pre-booked accommodation, you know what to expect. The Royal Sun Inn and Suites did not let us down, clean spacious rooms, good bed and pillows, great shower and towels are our benchmarks and were easily met. Breakfast really exceeded the usual Best Western offering, a real restaurant cooked breakfast. Given the central location, great breakfast and reasonable prices you will be hard pressed to find better.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast & dinner at the Royal Sun Restaurant. We have just renovated our restaurant & lounge & I am happy to hear that you had a great time. I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. I will be sure to pass along your praise of the Royal Sun Restaurant staff, they will be pleased to see that they were able to provide excellent service for you during your stay. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"palm trees and well-maintained grounds"

5
01/07/2016

homey and pleasant place....free hot breakfast...a real restaurant breakfast...friendly staff.....I always make this my stop-over in Tucson and highly recommend it....there are palm trees and other amenities on the well-cared-for grounds.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. We hope to see you back soon. Sincerely, Neil Shah (GM)

""BEST" BEST WESTERN EVER!"

5
01/07/2016

Reality has a hard time living up to my expectations, but that was NOT the case in this instance. The accommodations were spacious, comfortable, and (most of all) QUIET. The staff behaved as if they really, truly cared that we had an enjoyable stay. We WILL go to this hotel again!

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Janet, Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . . Sincerely, Neil Shah (GM)

"Simple 3 night stay"

5
29/06/2016

I stayed here for 3 nights. The front desk staff and restaurant was friendly. Choice of items on the breakfast menu was good - a little something for everyone. My room was located on the first floor and included TV, DVD player, and mini fridge. Free WiFi was also included.I enjoyed my stay and the hotel was reasonably price for the location and amenities.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Great value, excellent service"

5
29/06/2016

This is the second time i've stayed at this property. We had originally rented a house in Tucson, but due to a power outage had to leave the house suddenly. I had stayed here before and had a great experience, so i immediately called them and they were able to accommodate us on very short notice. The free breakfast is wonderful, they serve you quickly, the servers are all very pleasant, and they prepared my meal EXACTLY how I asked for it (bacon crispy, hash browns crispy, etc.). The suites are very nice, the regular bed is very comfortable (hence my score of 5 below). My only issue is with the sofa bed. My son has slept in that both times we've stayed there, two different rooms, and finds them to be extremely uncomfortable. He says he can feel the springs all night long. He is 5'11 and weighs 175 so he's not a huge person. I wish they would get better mattresses for those.

"Comfortable & Convenient"

3
29/06/2016

Hotel staff is very helpful and nice. Breakfast is great. Hotel is convenient to freeway, downtown and University of Arizona. Seems to have been updated with new paint, bathrooms, and beds. Furniture is not comfortable and may be next in line for upgrade. Pool area was a bit dirty and seemed a bit green. Good for short stays. Rooms in back and upstairs are quieter.

"We slept and eat here for 3 nights"

5
27/06/2016

What a choice!!!! good hotel good location and good food and good value for money and friendly and helpful staff. Our room 227 was clean and spacious with a comfortable bed, AC and fridge not noisy, very little train noise especially if you kept the bathroom door closed all the time. All the staff were very good and helpfull. The breakfast was excellent with good and friendly staff and we enjoyed our evening meal there as well each night, good choice and good value and voucher for 2 drinks for the price of 1

"“Adequate"

3
25/06/2016

We had booked a room with a king-size bed on the ground floor. When we checked in such a room was not available so we had to decide between queen-size on the ground floor or king-size on the first floor. We opted for the queen-size, which normally is more expensive but we got it for the agreed-upon price. Room was older but OK, reasonably spacious with good beds. Good bathroom. You'll find earplugs in the room because there is a railroad very nearby. However, we didn't use the plugs and never heard a train. Our rate included coupons for breakfast. You have to pick from a 10-items menu. I had the “Biscuits & Gravy” breakfast, my wife had the “Royal Sun”. It was OK but I prefer a breakfast buffet where you can pick and choose. We would stay here again but would first look for an alternative.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at the Best Western Royal Sun in Tucson. Your business is very important to us and we value your feedback. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely, Neil Shah (GM)

"A home among homeless"

5
24/06/2016

Great hotel; however, the park across the street was full of sketchy people which made me feel safe. The complimentary breakfast at the restaurant should not be passed up. I would recommend this place to colleagues visiting the University of Arizona, since it is affordable and close to public transportation.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Stephen, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to see you back soon. Sincerely, Neil Shah (GM)

"One of the Best Best Western Hotels to stay"

5
21/06/2016

This is one of the Best - Best Western Hotels we have stayed at. The rooms are very nice, clean and comfortable. Hotel has restaurant, bar/lounge, laundry, pool/spa. Hotel access if right off Interstate 10 very convenient location. We will return on next trip.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Ruth, Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . . Sincerely, Neil Shah (GM)

"an ok stay"

3
20/06/2016

Nice - it is missing the typical motel/hotel look and more resortlike with a nice seating area with trees and greenery. Rooms are older and dark but clean. There is also a restaurant and a bar with live music. Breakfast is included and you get a voucher for the restaurant and can choose from a breakfart menu. Staff professional but not very friendly.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Eva, Thank you for completing the survey regarding your recent stay at the Best Western Royal Sun in Tucson. Your business is very important to us and we value your feedback. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely, Neil Shah (GM)

"Good place to stop for the night/short term."

4
19/06/2016

The outside of the hotel is unimpressive and a little run down, but our room was large, clean and comfortable. Proximity to the University would mean that it could be crowded, depending on the time of year. The ice machine was out of order, which didn't affect us, but probably did others. The free hot breakfast choices were limited, but the food was good, and we did have dinner in the restaurant, which was also good. The hotel and restaurant staff were friendly.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Allison, I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. I will be sure to pass along your praise of the Royal Sun Restaurant staff, they will be pleased to see that they were able to provide excellent service for you during your stay. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah

"Older Property"

3
14/06/2016

My daughter and I stayed at this Best Western for one night on our way to Sierra Vista, Az. I was a bit surprised when we arrived. I had read the reviews prior to booking and noticed this hotel was rated highly by Trip Advisor. However, this property is somewhat older. I was not impressed with the room. Pros: friendly and accommodating staff; great free breakfast; pool/hot tub well maintained; fitness room Cons: the rooms are accessible from the outdoors and the inside appears to be older; there were adjourning rooms; the carpet was somewhat older and dark and the laundry bag had been used and put back on the shelf.

"Very nice and clean!"

5
11/06/2016

We were early to check in and they had our room ready and we were upgraded to a suite! Thank you! The entire place is kept clean and so are the rooms! As long as they have vacancy, I will continue staying here on every trip to Tucson. It is worth the stay!

"OK for the night."

4
10/06/2016

One night stay in this motel. Bit of a cold but to the point welcome. We had a room on the second floor of the first building. Basic accomodation, but clean. Fridge, fast wifi and flatscreen in the room. Plenty of parking. There is a bar and a restaurant on the site, both with friendly, welcoming staff. Breakfast is complementary, you have a choice between about ten combos. Upon arrival you receive a 2 for 1 coupon for the bar per person. Overall ok for one night.

"Cockroaches, loud train"

2
08/06/2016

Just left this place. It was disgusting. There was a cockroach about 2 inches long waiting for us in the sink when we arrived and more on the floor this morning. If we wouldn't have arrived so late last night I would have left. Also, I thought it was odd that there were ear plugs on the counter. Then really early in the morning (still dark out) I heard a loud train go by, which had its horn on the whole time it went by. This was followed by numerous police sirens and the train going by with its loud horn about every 30 minutes. I didn't get any sleep at all last night. If you sleep here, be ready to wear ear plugs, be awoken by a train all night and to share your room with cockroaches. This place was completely over priced considering I didn't get any sleep and there were cockroaches every where. The only positive thing I have to say is that breakfast was good and the waitress was very nice. I was extremely nervous about eating at the restaurant after seeing the cockroaches in the room.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Roxanne, Please accept our deepest apologies for the inconveniences caused during your stay. We are sorry to hear that we did not exceed your expectations during your recent stay with us. We will be sure to share your comments with our housekeeping & maintenance staff and we will take actions to correct the issues right away. We truly appreciate you shearing the details of your experience as they will help us work on the areas of improvement & create better experience for our guests. Sincerely, Neil Shah (GM)

"Great Service and complimentary breakfast"

5
08/06/2016

We are on a seven-eight week cross country trip and stayed at many Best Westerns. This BW ranks in the top 3 for their customer service and complimentary breakfast. Their location was also convenient. This Best Western is highly recommended.

"Best hotel for your money along with the best breakfast included in room rate."

5
07/06/2016

We have stayed at this hotel many times over the past four years and have always found the rooms to be clean, comfortable and relaxing. The wait staff and front desk personnel are always friendly, pleasant and willing to make your visit a successful one.

"Second Visit, still Great"

5
05/06/2016

We were here once before and we found everything to be just right. A wonderful room, a very nice pool which I took advantage of, and a terrific free breakfast with ten choices. The location is convenient to the downtown restaurants and the University of Arizona as well as being an easy on and off from the I-10 freeway. The only improvement would be a luggage cart since some rooms are not adjacent to parking. We will come here again the next time we are in Tucson.

"Nice hotel"

5
03/06/2016

I stayed here for one night with travelling through Tucson and it was everything I needed. Room was clean and comfortable and even though situated next to what seemed a busy road, I was never disturbed by the road noise and I am a very light sleeper. The restaurant which is linked to the hotel does some great food with VERY friendly servers. They have a set number of dishes available for breakfast which are cooked to order in the same restaurant. If you want anything different, these have to be paid for. There is also a bar located onsite but I didn't try this out. I would definately stay here again if travelling through the area.

"Convenient, clean, & friendly"

5
31/05/2016

This hotel is very neat & clean. We liked the decor. All the staff that we encountered in the hotel & at the restaurant were very nice. The location was very convenient & easy to find for us as we visited the Arizona Sonora Desert Museum & Tucson Studios. We would stay there again.

"Nice hotel"

4
31/05/2016

This was a nice hotel with an easy check in. The rooms were fairly clean with comfy beds. The TV was really small, but there were good channels. At the restaurant the breakfast was delicious, but the service, although kind, was slow. Overall this was a hotel close to U of A, easy to access off the highway and we will stay here again.

"Great Hotel in a Great Location."

5
30/05/2016

I have stayed at the Royal Sun for over 100 nights since 2010. It is always a good experience. The location is convenient, and close to the U of A and the main part of town. The rooms are clean and well-decorated. I've never had a problem with noise. The onsite restaurant is outstanding. The food is great, and reasonably priced. Everything appears to be made from scratch. If you stay at this hotel, definitely try the restaurant.

"Best Western hotel in Tucson Arizona"

3
29/05/2016

This is a ok hotel. Need some repair to its plumbing and you will hear a train run frequently through the town at night. hotel do provide ear plugs for your sleeping pleasure. Tucson Az is a college town. Not to much to do in town. About 1 hour you can drive to Tombstone where the great shot out happen There is a wonder Antique shop in town, opens at 10 am. Worth checking out.

"Best Western is the Best"

5
27/05/2016

Any time I have stayed at a Best Western they are flawless in amenities. Everything is so clean. There is never a concern that I will get my monies worth. I never have to worry if it is clean. They even put ear plugs in the room. Wow that is awesome.

"A most enjoyable stay and will be back for sure"

5
26/05/2016

From arrival to departure it was completely effortless. It was quiet and nice to sit outside at night...The breakfast was bomb diggity...and on top complimentary...This was an unexpected bonus.. The bed was sooo comfy...Will be back...oh, and then gave us bottles of water for our drive back home upon checking out.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Monica, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Tucson"

5
25/05/2016

Room very clean and nicely decorated. Restaurant very nice and good menu for dinner and breakfast. Liked the shower, had soap, shampoo and conditioner on the wall. Check-in and out very easy. Pool was clean and nicely kept.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at the Royal Sun Best Western in Tucson. Your business is very important to us and we value your feedback. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely, Neil Shah (GM)

"Upgraded to a suite"

4
24/05/2016

Upon checkin we decided to change from a top floor to a ground floor as had enough of carting bags up stairs. Lady at reception kindly upgraded us to a spa suite & very nice. Nice lounge area with 2 seater lounge & separate single lounge chair & footstool. 2 TV's one in lounge one in bedroom. Because it was a spa suite one had a bigger step up to access the shower in hindsight & being seniors had we known this we may not have accepted it but for 1night we managed Hotel had a lot staying but was very quiet Everything was squeaky clean with a great comfy bed. Complimentary WiFi, breakfast (this was in the attached restaurant & is a set menu not buffet) & free parking Ate at the restaurant where we enjoyed good food, cold beer (not so good wine) & entertainment (guy with guitar singing & very good)

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are pleased to hear that you enjoyed your stay with us & liked our recently renovated Jacuzzi Suites and all the other amenities we offer. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Great stay in Tucson"

5
23/05/2016

This is a great place to stay in Tucson. Close to the university, community college, downtown and convention center. Front desk upgraded my reservation without being asked. I have stayed here several times and it just keeps getting better. The rooms are modern, lots of outlets for the gadgets, well decorated and appointed. Everything works as it should. The restaurant is clean and has a great menu. The food is outstanding and the staff attentive. You can't go wrong staying here.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Lawrence, Thank you for completing the survey regarding your recent stay at the BW Royal Sun in Tucson near Downtown. Your feedback is very important to us & we take your input very seriously. Thank you for being a loyal guest of our hotel; we deeply appreciate your business. We know you have many choices & we truly appreciate you choosing to stay with us. We are looking forward to welcoming you back soon. Sincerely, Neil Shah (GM)

"Good road stop on I-10"

3
21/05/2016

The Best Western Royal Sun Inn has a friendly and helpful staff. There is a clean outdoor pool and exercise room. We were given coupons for drinks and breakfast. The drink coupon was "buy one, get one free" which we used at the cantina. We each had a full breakfast in the restaurant with our coupons. This is an older hotel, and the rooms need updating. The carpet and furniture were worn. The closet door was off-track and some of the outlets were loose. That being said, it was a great bargain. It was clean, the staff was very courteous, and the breakfast was great.

"Loved it"

5
21/05/2016

We enjoyed our stay here very much. The grounds are beautifully landscaped with a large inviting pool in the center. The rooms have been redecorated with modern finishes, and provide a sitting area outside to enjoy the lovely climate. There is also a restaurant on the grounds that has a nice selection of dishes and good service.

"Excellent!"

5
21/05/2016

Stayed here for a couple of days before heading into a summer camp to work. What Can I say? There was nothing to fault. The guy at check in was so pleasant and helpful. An amazing selection of cooked to order breakfast is included in your stay. I had something different every morning and it was delicious. I also ate one night in the restaurant and Hannah was absolutely lovely and couldn't have been nicer. I also drank in the bar and they offer 2 for 1 specials. The room was huge with a tv, wifi and complimentary toiletries. So comfortable as well. I was suffering from jet lag and it was a great bed to relax in. The pool and gym are also pretty good. The pool is heated which is pleasant even in the hot weather. The gym is small but has some good machines and a couple of vending machines. There is wifi but I used my 4g as it was still a bit quicker. I had hired a car and there was plenty of parking plus an enterprise location just down the road which made it easy to return. So close to some good restaurants and downtown Tucson as well. All the staff I met were excellent and so pleasant. I would definitely recommend a stay here!

"Clean and Convenient"

4
18/05/2016

This property was very clean and convenient ...It is close to the University. It is also close to downtown and the main drag Speedway. The hotel room was very clean and the staff was very nice. There is a pool and hot tub that was well maintained. You get breakfast with your stay. A nice sit down off the menu breakfast. The only down side is it can get noisy and you can here the train several times a night.

"Very convenient and comfortable"

5
18/05/2016

This motel was easy to find and quite comfortable. The rooms were clean and large enough. Service was excellent and cheerful. Breakfast was included and was cooked to order, instead of the usual buffet. All in all, an excellent experience in Tucson.

"Great Stay"

5
18/05/2016

The hotel grounds are charming, well maintained and lovely. The rooms are good sized, clean and have everything you need. The beds however were very uncomfortable and did not afford a good nights sleep. The restaurant and bar food was excellent, well presented and very tasty. One of the best breakfast we have had at a Best Western Hotel. Friendly and helpful staff.

"Great location not a goog price"

2
17/05/2016

Was to pay 139.99 a night turned out to be 179.99 next time I guess I will look at what I am signing and hope wont be ripped off :( All the staff NOT at the front desk were Great !! I think Best Western is an good company but need to improve there communication with the hotels !!

"All good at BW"

4
13/05/2016

The hotel and restaurant staff were very friendly,professional and helpful. The freshly cooked complimentary Breakfast was terrific! Pool area was very nice and the location almost unbeatable for downtown.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Donald, Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast & dinner at the Royal Sun Restaurant. We have just renovated our restaurant & lounge & I am happy to hear that you had a great time. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Wonderful"

5
11/05/2016

We stayed here two nights so we could explore Saguaro National Park. We had a suite -room 234. Very clean, comfortable bed, Jacuzzi that worked perfectly after hiking all day. You get vouchers for breakfast at the hotel's restaurant. You choose from 10 breakfasts- from their regular menu. The hotel restaurant is open for breakfast, lunch and dinner so when we asked Angela for a recommendation, she naturally steered us there... But we said we want to explore the restaurants in Tucson... Her two recommendations - one a seafood restaurant and one a Mexican were perfect. She is the person to see for restaurant recommendations. We had a minor issue with our toilet which was fixed (after asking our permission to enter the room while we were out). All in all a great choice for a hotel in Tucson.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. We are looking forward to welcoming you back soon. Sincerely, Neil Shah (GM)

"Older Hotel but very good rooms"

4
10/05/2016

This hotel was chosen because of it's proximity to U of A. After reading so many positive reviews, we chose this hotel. The rooms are spacious and very nicely remodeled. The front desk personnel were pleasant and accommodating. There is a restaurant owned by the hotel and we were given free breakfast coupons. The breakfast was average, but he restaurant staff was outstanding. We had one issue with the cleanliness of the room. A previous occupant of the room had dumped their garbage into the chest of drawers. We asked to have it cleaned, but when we returned to the room, the housekeeper had not cleaned the drawer. We asked again and the front desk person cleaned out the drawer but it really needed to be disinfected as it was littered with food. Our traveling companions let the staff know again and the BW wrote a letter of apology, awarded hotel points and provided training to the housekeeping staff. I would say that the BW made this right and I would stay there again.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Geri, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize for the inconvenience caused during your stay but we are pleased to hear that you accepted our apologies & we were able to make it right for you. We hope you will come back & stay with us again soon. Sincerely, Neil Shah (GM)

"pleasure"

5
10/05/2016

this Best Western is one of the best that I have had the pleasure of staying at. The rooms were very comfortable and clean. The outdoor heated pool was the best and the restaurant on site was very clean, friendly and the food was very tasty and fresh, It was the best I had in Texas,

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Elizabeth, Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . . Sincerely, Neil Shah (GM)

"My Husband's favorite Best Western"

4
10/05/2016

We travel between California and Texas frequently. This has become my husband's favorite hotel in between our drive. We have stayed here over the past 4 years and have seen a vast improvement in the remodeling and maintenance of this hotel. It is an older property, but very well maintained. The staff is always very friendly and upbeat. It is important to be greeted with a friendly attitude. Every employee here seems to have that friendly attitude. The adjoining restaurant and lounge is a big plus! We love to go there for drinks before bedtime and for the delicious full breakfast in the morning. Thanks to the management for running such a smooth operation!

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Not the best Best Western"

2
09/05/2016

It was an okay stay. We didn't spend a lot of time in the room. Room smelled like bleach, not enough counter space on sink counter and could have used another electrical outlet. Towels too thin and course. Pillows too small and stiff. Carpeting too old and stiff and didn't feel clean.

"Good and bad."

3
07/05/2016

The bad -The ac unit is located in the room and was sort of loud. The bed was too firm for our liking. No room available on first floor so had to take 2nd floor room. No elevator so hefting luggage up and down stairs was a bummer. The tv channels were limited. The good - 2 for 1 drinks happy hours in the evening and made to order breakfast.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Mike, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are sorry to hear that you felt the ac was a little too loud in your room and the beds was too firm to your liking. By sharing your experience, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back & see us again soon. Sincerely, Neil Shah (GM)

"Nice place"

4
06/05/2016

I stayed here for the better part of a week during business travel. The grounds were kept nice, the room was decent however dated, they had a sitting area right outside each door to enjoy the Tucson mornings/evenings. The restaurant was convenient & they also have a bar, which I got drinks from but never went it (drinks were good). Great location for my purpose. Not a fancy facility, but functional. Wi-Fi was horrible, but free.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at the Best Western Royal Sun in Tucson. Your business is very important to us and we value your feedback. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely, Neil Shah (GM)

"We were here again"

5
05/05/2016

My husband and I are/were celebrating our 25th wedding anniversary and we decided to travel & hike through the west. We started our excellent adventure by staying at the only hotel we'll stay in Tucson - this place. Having a restaurant attached to the hotel is the next best thing. The restaurant has excellent food and Hannah (we've had her before) is the VERY BEST waitress there. We actually stayed 2 nights because we wanted to go to Tombstone, plus I wanted to hike some of the mountains in the area. The hotel is great and the restaurant is great. This time we used the earplugs they provide but our room was #231 and actually we didn't notice the train so much in this room. Yes, it was on the second floor but that's fine with us and we prefer. Again, anytime we go to Tucson, we will stay here. We just hope Hannah is still there. I will tell you that we didn't like or enjoy the server (male - Monday evening) we had on our second day. He was terrible and I think it took 1.5 hours to get served, we didn't like his slowness or his comments. I think he thought he was funny, but my husband wasn't having any of it. Hopefully someone from Best Western will address have him retrained. Anyway, stop by and have a nice meal and sleep at this hotel.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Happy 25th anniversary to you and your husband. Thank you for choosing to stay with us during all your trips to Tucson; we truly appreciate the business. Thank you for your kind words & compliments to our hotel in Tucson and the Royal Sun Restaurant & Bar. I will be sure to share your comments with Hannah & the entire restaurant staff. We are pleased to hear that you like our central location that is close to Tucson's most popular attractions and many hiking trails. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Just skip the nonsense and come here"

4
04/05/2016

I did a ton of research on area hotels that were $100 bucks or less. I chose the Best Western for safety and amenities. I made the right choice and if I need a hotel room in Tuscon again, this will be my choice. Tips: get an extra towel at check in. Regardless of how you shower, water will be on the floor. You will want the extra towel. Don't put anything on the toilet tank, it's subtlety curved on the edges. The TVs are too far away from the bed and couch. The remote signal does not teach it. Move the couch, not the bed. The bed has some funky anchoring and putting it back is more challenging than pulling it out. The fitness center information is hard to come by. It opens at 5a. You have to go inside the pool area to get there. Other stuff: I noticed the maids wash the shower curtains after every check out. Nice. It's not a free breakfast, lol. That's a pet peeve of mine. We paid for that breakfast in the rate. Speaking of breakfast: yes, it's lovely. But i would much rather have the usual Best Western buffet. Sure, you get 10 breakfasts to choose from, and the two i had were well made. No substitutions. No takeout. Meh. Plus the tip meaning you now paid for breakfast twice. Would rather have more of what i want ( protein and nuts) and skip the ' balanced' options on a menu. Stay here. Yep. All the glowing reviews about the restaurant are true. Yep, it's fantastic.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Rebecca, Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Sincerely, Neil Shah (GM)

"Expectations exceeded"

4
04/05/2016

A non-luxury brand in a non-major city is not something I generally get excited about, but I was pleasantly surprised by this property. I have stayed in Best Westerns before I they all usually had the same "meh" look & feel - but this one was different. Once inside my room I was absolutely impressed by the decor, quality of the furnishings, amenities, and space. This did not feel like a Best Western (it felt like something more). Im not sure if this property is an overachiever or if Best Western did a refresh to all their properties, but I would look forward to returning here. The lounge & restaurant were also fantastic. Loved late-night karaoke, and the complimentary breakfast is certainly a plus. The swimming pool looked inviting, although I did not use it. Front desk staff was friendly at check-in and check-out, and I even received a phone call after I got to my room from the front desk, making sure everything was perfect. Great place for work, vacation, and families. Bravo, Best Western.

"Better than expected"

4
04/05/2016

Chose this location because it was down the street from the the Fox theater and they accepted pets. The location seemed sketchy. But the property was a pleasant surprise. We loved the restaurant. Go there just to have breakfast. The staff there is awesome.

"this hotel is okay"

3
02/05/2016

Based on my first nights stay I would never stay here again and rate this as a near zero of a hotel. But I had booked my photo group for two more nights and theose were a lot better - very close to what I expect from teh Best Western brandded hotels. The first night the attached restaurant took over half an hour to make a hamburger, the second time I tried the restaurant the waiter nate was entertaining and efficient and great fun. And angela at teh front desk solved a few problems fvor us, so we were hapy with her help. A few highs a few lows so an average rating.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Tim, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. I will be sure to share your comments with our team & we will work hard to create better experience for our guests. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"Worth what we paid"

4
01/05/2016

Actually thought we were staying somewhere else but ended up here. The clerk was inundated since she was by herself, but kept it all together. Good for her. Nice pool. Clean, clean, clean, Great free hot breakfast. Price was really reasonable. Location was a little busy.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. Thank you for your compliments to Angela at check in & our housekeeping staff for working hard to offer ultra clean rooms for our guests. We are pleased to hear that you had the opportunity to enjoy our complimentary Cooked-To-Order breakfast at the Royal Sun Restaurant & Bar, which is one of the most popular amenity among our guests. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Dark and old"

2
01/05/2016

The rooms need to be updated, they are dark with filthy carpet. Window in bathroom needs to be removed, a little scary when staying alone. Better lighting. We've stayed in other Best Western and this was the worse.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Linda, Thank you for providing us with your review regarding your recent stay with us. Please accept our deepest apologies for not exceeding your expectations. We will make note of your comments & suggestions and will pass on to the owners. We will consider your suggestions during our next renovations. We appreciate you sharing the details of your experience. Our goal is to offer clean & comfortable rooms along with superior guest service to all our guests. I hope you will give us another opportunity to serve you in future. Sincerely, Neil Shah (GM)

"Great Room, Great Restaurant"

5
29/04/2016

The room was excellent and quiet. Then the unexpected treat was the restaurant. VERY good food and reasonable price. we will stay here again when we drive to the Mexican border, to or from. It is a perfect distance from the Nogales border crossing.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Edward, I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. I will be sure to pass along your praise of the Royal Sun Restaurant staff, they will be pleased to see that they were able to provide excellent service for you during your stay. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"Convenient for park"

4
29/04/2016

We stayed here because of its location to Saguaro National Park. It was nice and roomy, had what we needed, and the staff was very helpful. (Angela in particular). They had a complimentary breakfast you ordered from a menu (10 choices). It was the best complimentary breakfast on this trip. They had a nice pool that we did not use. There were a couple minor negatives. There was only a shower (no tub), which was a little disappointing. After hiking, I enjoy a hot soaking. There was no laundry facility and the air conditioning blower was really loud. The positives definitely out weighed the negatives. I would recommend it.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Diana, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate the business & look forward to seeing you back soon. Sincerely, Neil Shah (GM)

"Best ever"

5
28/04/2016

Amazing restaurant! Great free breakfast selection. Best I have ever had, and I have had hundreds. I had two dinners that were really good. Everything fresh with daily specials with a real chef. Totally amazing for a hotel restaurant! Great room and good coffee. The internet is real high speed. I was able to stream HBO and Netflix on my computer. This has got to be the best place I have stayed at.

"Great value!"

5
26/04/2016

My son was recently accepted to U of A and we were making a visit out to campus, just one night stay. Since our trip was planned somewhat last minute, I wound up getting a last minute rate on this hotel. We got a suite, and it was a great room, for a great value. The restaurant was really wonderful, we ate dinner there on Sunday night and breakfast on Monday morning. The servers were very friendly and outgoing, and extremely helpful in making suggestions. The food was really good too. The only negative was that the sofa bed mattress was very uncomfortable, but the master bed was extremely comfortable.

"The unlock doors"

4
26/04/2016

Excellent breakfast, good location. Well maintained out side gardens. Extreme difficulty in locking doors. Bed mattress and pillows need to be replaced. This place could be a dream motel with a little more work

"“A hidden gem”"

5
26/04/2016

We have stayed here twice during our road trips and I find it really hard to get comfortable away from home. A hotel is a hotel is a hotel. But what makes this Best Western different is the employees. The reception was friendly and welcoming. One thing that they did was call our room after we had time to settle in to check that everything was satisfactory. There are also the small things that gives it an extra edge. They pay attention to small details, included were ear plugs, extra towels, and USB charging ports, for those who forgot their wall charger. Everything was where it suppose to be. TV controls, extra power outlets, fridge, blow dryer and desk. It was convenient and comfortable. The hotel is close to downtown so it is next to a busy road, so there was some noise, but nothing that kept us awake - hence the provided earplugs, I am assuming for those that are noise sensitive to noise. Another plus is that it's a dog friendly which is also conducive to a traveling family. The bed was very comfortable with nice linens and we both slept well. The room was nicely arranged with a comfortable chair and ottoman (wish there had been 2), a nice desk and chair and a small refrigerator. The room was clean, contemporary and comfortable. The room had 4 sets of bath towels. The shower was equipped with the normal hotel amenities. The room looked to have been recently renovated. We had the Standard King room with a refrigerator and It was excellent. The flat screen television LCD's are great if they are appropriately sized for the room. Ours was something like a 32" - I would recommend at least a 40". The heated outdoor pool and hot tub are newly renovated and were clean. Towels were provided and the poolside furniture was very comfortable. The complimentary breakfast is “A hidden gem” not to be missed. Cook-to-order breakfast served daily at Royal Sun Restaurant attached diner each morning between 6:00 a.m. until 9:00 a.m. You actually get to order off the menu and have a prepared meal served by a smiling server. This is not a "box of cereal and container of yogurt" place. It's a restaurant and nice one at that. Some guest forget to tip because it's a complimentary breakfast. The restaurant opens every morning at 6AM to start off your day with a great selection of breakfast food. They have everything from Biscuits & Gravy, Country Fried Steak, Malted Vanilla Belgian Waffles to a generous serving of fresh seasonal Fruit with Yogurt & Granola or an Egg White & Turkey Bacon Combo. Although they offer hotel guests 10 complimentary made-to-order meals from 6-9am, they stay open for breakfast until 11am. We went there for dinner also. It is opened from 5 – 10PM and offers what I would call “Contemporary Comfort” food. Once again the meals are made to order when you arrive. They offer steaks, a variety of delicious pasta dishes, Angus burgers, grilled seafood and entrée salads. I found the menu well diversified - they also offer daily specials. Nice variety of tasty dishes and convenient. The service is fast and friendly. On our first visit I had a rib eye steak and a Shrimp Carbonara Pasta on the second visit. My wife's dinner was Stake Diane and the Chicken warped with prosciutto the second time. Neither one of us was disappointed. Finished with a great cup of coffee. Very reasonable prices will definitely go again! One more thing, the cocktail lounge has two for one drinks special for hotel guests between 5:00 p.m.-8:00 p.m. in the lounge. My recommendation for "older folks" like us is book early and request a ground floor room since hauling heavy luggage up the stairs is quite a chore. Sitting at the Beautiful fish pond area that have picnic tables for guests to relax, read a book or surf the web in Tucson's sunny weather. Very pleasant stay at the Best Western. We will definitely stay here again in the future. Don't forget to ask for their AAA & AARP discounts if you are a member.

"Our favorite Best Western in Tucson"

5
25/04/2016

Overall great customer service. A fun place with fun staff including restaurant and bar/lounge. Clean rooms and comfortable beds. Everything you need to start your morning including in-room coffee maker, complimentary coffee pods (enough for two cups each!). Small Refrigerator if one needs it and, my fave, large, lighted magnifying mirror in the vanity area for perfect makeup application.

"Excellent"

5
25/04/2016

I recently stayed in this motel style lodging. I was really impressed by every aspect of our stay. The layout of the premises is excellent with all the rooms over looking the swimming pool (which was cleaned daily). Breakfast was good. Staff were good. Easily the nicest place we stayed at on our trip to the USA.

"Great value rooms in well maintained motel"

5
24/04/2016

Seldom does one pays less than $100 for a very clean and well maintained suite. Further the grounds and parking are tidy and garden-like. Staff couldn't be more helpful. I do have some questions about providing a high-volume hot tub in the desert. Otherwise, being green is a goal of this motel.

"Nice Employees, but annoying problems..."

3
23/04/2016

My daughter and I only stayed one night and our key card failed to work twice. First time was our first time entering the room. We were on the second floor with both shoulders burdened with luggage - key card didn't work.... So, down the stairs, not a short distance to the office, they politely re-keyed it. 9:30pm we heard someone trying to enter our room, then a phone call. It was the front desk asking who we were! They apologized, said they knew their mistake and said these things happen. Next morning, after breakfast (which was really good), same thing. They called it administrative problems. Grrr... Anyway, great shower, clean rooms. I think an initial mix up plagued our stay. I would stay again - really, could this happen that often? I hope not...

"Good Value"

4
23/04/2016

Our room was been remodeled recently and was very clean. Close to everything and an overall nice stay. The restaurant was a nice surprise, it was recently remodeled and had an exceptional staff. We had breakfast each morning and enjoyed dinner one evening.

"Not Dog Friendly"

2
22/04/2016

Booked this hotel because it was dog friendly, and we have had good luck with most Best Westerns...not any more! How can you say you are pet friendly, charge EXTRA, and not have a BLADE of grass!? Yes there is a park across the major street...which is more like a highway in most cities (6 lanes). Almost topping that is the bed! This one is a small step above sleeping on a box spring. Feels like a box spring, sounds like a box spring, I actually checked! The hotel is very pretty, the front and the employees were friendly and helpful, but we will not return.

"Very nice rooms that were immaculate. "

5
17/04/2016

The rooms are modern and recently renovated with granite counter top and lovely tile work. A carb heavy but nice breakfast buffet was included. Staff was very accommodating. Rates were good. A very nice place to stay while traveling through.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at the Royal Sun Best Western in Tucson. Your business is very important to us and we value your feedback. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to seeing you soon. Sincerely, Neil Shah (GM)

"Pleasant stay"

4
13/04/2016

The patio with water feature, picnic table were very nice to sit and enjoy the great weather. It was quiet at night and the bed comfortable. I rode the exercycle and went for a swim daily. There was a city park across the street and the down town area was a short drive.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. We are pleased to hear that you enjoyed our beautiful courtyards, fish pond, fountain & picnic tables. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Very Impressed"

5
13/04/2016

I was a little apprehensive about the noise levels in this hotel. I requested a private room when we booked and they accommodated. Although there was noise and the walls were thin, it didn't bother us at all and we are very noise sensitive. We brought a small homemade pink noise machine and we weren't woken up once. The room was spacious, clean and well kept up. The grounds were nicely maintained and although I can understand why some reviewers said there was a shady element around, we never felt unsafe at any time. Parking was ample and we felt safe parking our rental car there. The pool was very nice although we didn't spend too much time there. The breakfast was definitely the best part! Every morning we got free coupons to eat breakfast in the restaurant on the grounds. It was so nice to eat a real diner breakfast each morning, not a sad steam tray of powdered eggs and bacon. It was delicious and the service was prompt and friendly. The selections were ample (everything from the traditional bacon-eggs-hashbrowns-toast to waffles, fruit plates and healthy oatmeal. I believe there are ten free options). If you wanted something different off the regular menu the free breakfast coupon gives you $2 off the regular menu. Although all of the hotel staff we came into contact with were great (especially the staff at the restaurant) I want to make special mention of Angela. She bent over backwards to help us and made sure everything went smoothly for us. She really made us feel welcome and went above and beyond. She is the definition of outstanding service!

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Heather, Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast & dinner at the Royal Sun Restaurant. We have just completed a full renovation of the Royal Sun Restaurant and Bar & I am happy to hear that you had a great time. I will be sure to share your compliments with Angela and our team at the restaurant. We appreciate your kind words. Sincerely, Neil Shah (GM)

"Good Location Near U of A and Museums"

4
11/04/2016

We booked this hotel because it was centrally located to do sightseeing in Tucson area. I did ask for a second floor room but forgot to ask for one near the office so we did occasionally hear the train in the distance. Upon check-in we were told that we were being upgraded to a king suite which was very nice but the room was not ready until a bit after 3:30. The desk clerk was very nice in giving us suggestions and directions to various places. Lucky for us it was a Sunday and the lounge was open (not during week in afternoon) so we waited there until we could go up to the room. The room itself was clean and comfortable - looking like it had been remodeled in recent past. The included made to order breakfast made this a great value and all of the wait staff in the restaurant were extremely friendly. The only downside that really didn't affect us all that much was we could hear the kids in the next room on our first night and when we came back from sightseeing at 4 pm the room was still not serviced. At that point all we wanted was new towels so we called the desk and they didn't arrive until 5 pm. All in all our 3 night stay was pretty good and I would stay again if in the area.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. I will be sure to pass along your praise of the Royal Sun Restaurant staff, they will be pleased to see that they were able to provide excellent service for you during your stay. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"Clean, quiet, comfortable and dog friendly"

4
10/04/2016

The people were friendly and helpful. My husband loved the breakfast, was the best he's had in a hotel in a while. The room was large and comfortable. We did not have any noise problems, we were on the end in 241. I liked the chairs and the deck in the front. I ran up University to the Arizona campus, which was a nice run. The campus is beautiful. Would return.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Stephanie, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that your husband felt our free cooked-to-order breakfast was the best he has had at any hotel. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Nice and Convenient, has restaurant and lounge, pool"

4
06/04/2016

This restaurant has everything you need to make your stay comfortable. It has an outdoor pool and a outdoor hot tub. When we went it was too cold for us to go in, though it was heated. The room came with free breakfast across the parking lot and 2 for one drink coupons. The two for one drink coupons were for well drinks which to me tasted awful, but the drinks with premium alcohol were great. We went to the lounge both nights we stayed. Both nights had some sort of entertainment. We had dinner one night at the restaurant which was good. Nothing extra ordinary and nothing bad at all. The service was nice. The hotel room room was nice, clean, we had a king room right across from the pool. The room has cable tv and a sofa bed. Outside our room was a table with two chairs so we could sit outside and smoke. The breakfast was good. You got to pick off a menu with certain items for the free breakfast or you could pick something else for $2.00 off. The breakfast was really good. And the service was spectacular! The atrium is very quaint with a nice sitting area. Parking is a little cramped.

"Fantastic value"

4
03/04/2016

Two room suite, pool, free breakfast and two for one drinks, within walking distance of shops, friendly and efficient staff, great value for the money. Not a fancy place but has all you need. rated as 4 for overall experience - it's not a 4 star hotel. Definitely recommend this place. And would return if in the Tucson area again.

"noisy"

2
01/04/2016

VERY noisey.. TRAINS, road traffic (semis and loud cars) also kids screaming and running around at night room next door had young baby who sreamed and cried often. could hear tvs from adjoining rooms also. Was shocked to find earplugs provoded am so glad they had them in room. Rooms had been recently redone but cabinets appeared to be retrofitted when anyone walked on floor door bounced up and down banging and making noise. Left door open rest of night.nice minifridge. Not enought parking spot as we came in late people roaming around parking lot. . staff was very nice and chairs to sit outside was nice. Didnt make it to breakfast they advertised ended @930. Bed was ok loved having lots of pillows. Do have to say the hotel was very full

"Great stay and location in Tucson"

5
01/04/2016

I stay in Tucson every month and the Royal Sun Inn & Suites is the best for the money. It is close to the university, downtown, and I-10. There are a lot of good restaurants in the area, but the Royal Sun Restaurant and Lounge has good food within a short walk of the room.

"AMAZING"

5
01/04/2016

This hotel is a gem. Not only are the staff great and the rooms well appointed, clean and comfortable - it has a restaurant that will blow your socks off with its food and service. Absolutely amazing.

"Excellant hotel"

5
29/03/2016

very good experience at this hotel. Clean rooms and friendly staff lots of amenities wonderful choices for breakfast, dinner, and lounge drinks with the free vouchers given at registration our cost for the stay was quite reasonable will revisit them when in the area

"Great value!"

5
27/03/2016

My son and I were in Tucson for a night and stayed at the Best Western. Comfortable rooms and cozy beds. The location is perfect if you want a quick drive to great restaurants downtown. Parking is easy. Free breakfast and wifi. Will definitely stay there again!

"incredible clean and well appointed"

5
25/03/2016

from the outside, it looks like a typical best western but once i entered my room, i was pleasantly surprised how clean and nicely appointed it was. the room definitely exceeded my expectation, except yhe bathroom was a little on the small side. other than that, i would definitely stay here again and highly recommend this place.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our hotel- the Royal Sun Best Western in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Great Stay!"

4
25/03/2016

An older, nicely maintained motel, with super friendly, helpful and knowledgeable staff. Delicious and filling made-to-order breakfast at the restaurant on property, included with our booking. Clean pool and hot tub area. Location was perfect for getting to where I needed to get to each day. The only 'problem' encountered was the lack of hot water for my shower. It warmed up the longer the water was on. I took a cold shower the first day, but learned that it just has to run for a bit before getting in. Problem solved. I would definitely stay here again! :-)

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. Please accept our deepest apologies for the inconveniences caused during your stay regarding hot water. One of our boilers had stopped working. We are happy to report that we have installed a new boiler to avoid any future issues. We do appreciate your compliments regarding our free Cooked-To-Order breakfast at the Royal Sun Restaurant & Bar. I will be sure to share your comments with our team. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Spacious rooms and updated baths"

4
24/03/2016

Older hotel nicely updated with fairly spacious rooms and modern bathrooms. We had a 1st floor king-sized bed room in the building by the pool. Hotel layout is spread out with some rooms across the "alley" in a separate building than where you check in. Since it's an older hotel, walls seem to be a little thinner than you'd expect--we heard everything going on next door (I thought it was MY iPhone ringing!) and could hear the people walking upstairs. The folks in the next room were sitting out in the chairs in front of their room one evening and even with the A/C on, the windows closed and the curtains drawn, it was like they were standing in the my room. The proximity to the pool could be a problem in the summer months---it was too cold while we were there to be much of an issue. All in all, though, comfortable rooms and the A/C unit has a fan option which was great for those cooler evenings. Breakfast was in the restaurant at the main entrance and always overcrowded and rushed. Not the traditional buffet, you chose from a select menu. Waiters seemed harried and we often had to wait for beverages. Nice people, just very rushed. I'd stay here again. Very friendly and well located.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for both your patronage and for posting the details of your experience regarding your recent stay at the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. Sincerely, Neil Shah (GM)

"Another Perfect Stay at Best Western Royal Sun"

5
21/03/2016

I always try to book this motel when on business in Tucson. It's an older motel but very clean and comfortable and the staff is AWESOME! You even get a freshly baked-hot-out-of-the-oven chocolate chip cookie during check-in! My meeting was too early to enjoy their complimentary breakfast. I did visit the lounge the evening before. Nice place to unwind. No loud music this time (thank you). The beds are extremely comfortable. Got a great night's sleep!

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Debby, Thank you for completing the survey regarding your recent stay at the Best Western in Tucson. Your business is very important to us and we value your feedback. We appreciate the business you have given us over the years & your loyalty to our hotel. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely, Neil Shah (GM)

"perfectly adequate, but not much more"

3
18/03/2016

We stayed at the Royal Sun while on business in Tucson for the annual, amazing book festival. The hotel's chief selling point is its proximity to the University of Arizona campus, which is a long walk or short (5 min) bike/car ride away. Don't expect many amenities -- there isn't even an elevator for lugging your bags to the second floor rooms -- but the lodgings themselves are reasonably spacious, with good beds and adequate bathroom/sink space. Even without the blackout curtain in place, however, rooms can be exceedingly dark even at peak daylight hours, and the faded chairs set out on the terraces don't necessarily present the most inviting lounge area. A little upgrading would go a long way. To their credit, reception staff are friendly and willing to accommodate requests. Guests may also obtain coupons to the adjoining restaurant (a separate establishment), which offers an excellent, varied breakfast. Nightowls may also appreciate the late closing of the bar, but beware karaoke nights on Thursday, Fridays and Saturdays, especially if a local character named "Donut" happens to be in the house.

"Good Value, Great Stay"

3
17/03/2016

Best Western Royal Sun is just blocks from UofA which makes it an excellent choice if you have business there. The area is pretty run down, has been for many many years, but that's Tucson for you. If you want new and fresh, stay in Oro Valley or Catalina Foothills. The room was clean and comfortable. The bathroom was spacious (they put us in a handicapped room) and the front desk friendly and helpful. We weren't interested in the breakfast. Overall, this was a great stay and a good choice for a quick weekend at the University.

"Decent enough but could do with some changes - but then, what hotel couldn't?"

4
17/03/2016

My wife and I stayed here for three nights in February 2016. In general, the hotel is fine: the rooms are OK (but see below), the restaurant (separate review) is excellent for both dinner and breakfast), the pool area is popular (not tried by us), there's a gym (again, not sampled), and location is OK too (although a little remote if you don't want to drive. However, I did reply to the hotel's post stay survey and elaborated on certain aspects regarding some TLC needed in the guest rooms as follows: in my opinion, the lighting was poor in that the room was dark even with all lights on; a better (more rigid, more appropriate-looking) toilet seat would not go amiss; the shower curtain didn't quite reach far enough to the floor to avoid runnels of water exiting to the base of the toilet area; the room was dull colour-wise - all dull browns and greys and similar shades, and therefore not bright and welcoming (maybe that one is a little too much of a personal preference); the closet doors were not properly seated on the sliding rails - I fixed one (simply by lifting and placing correctly) but the other needed more attention. And outside the room, the walkway surface was cracked and pitted and shows signs of becoming a tripping hazard in the near future. All the above are either minor, personal preferences, or easily fixed, and have all ben advised to hotel management. Let's see if any action is taken. Would I return? Regardless of the above, yes.

"Great Value - More than adequate."

3
11/03/2016

Although older, this motel has been reno'd a few years ago. Certainly clean, great value with the breakie and cocktail coupons. The location puts you right in the middle of Tucson locations. The restaurant on site has super service and the best choices for breakfast. My husband thought the bed needs to be replaced....perhaps the only consideration.

"First time visitors"

4
08/03/2016

Great location for U of A, downtown, old town. freeway and tourist attractions. We were able to do everything we planned in our two days and hope to return at some future date to see more. The room was very nice and clean and the restaurant next door was very convenient. After a long drive, it was nice to walkover for a decent meal and not having to drive around and look for a place to eat..

"Location, location!"

4
07/03/2016

The newly remodeled two story motel was very convenient for us as we were there to see the University if Arizona. It's less than a mile and we could walk to campus through the old neighborhood west of campus. We were also close to restaurants and discovered that we were close to downtown also. Although the area around it seems a little run down, the motel was very comfortable and clean.

"Nice place to relax after hiking in the desert"

5
06/03/2016

Really enjoyed my stay at the Royal Sun Inn in Tucson. Even though it is near a busy road in the city it did not feel like that. I liked how close it was to the area I was hiking and right next to the freeway so I did not have to drive the long streets with so many strip malls that are in Tucson to get where I was going. My room was clean and quiet and I really enjoyed the hot tub and pool.

"Great Stay"

5
04/03/2016

Clean, comfortable, affordable. We'd stay here again- Everything was in good order, inside and out. The staff was friendly and anticipated our needs before we did. I'd trade the pillows off, but other than that, it was very pleasant. Breakfast was great with loads of options.

"Nice Hotel , Sketchy location"

4
03/03/2016

Stopped for the night after a long drive, Hotel is clean and nice, room was clean and quiet, restaurant on site had good food and reasonable prices. The front desk staff was not overly friendly. They do not have coffee available in the lobby and do not have a continental breakfast, they do give you a coupon for a free breakfast at the restaurant. The area is, at best, questionable, and I do not recommend walking anywhere from the hotel at night.

"Nice Hotel"

4
02/03/2016

We had the suite and enjoyed the jetted tub. The hotel was Close to University of Arizona which was perfect for us while we visited our daughter. The room was comfortable but the beds were too hard. Unfortunately, we didn't have a very good breakfast. Parking was convenient.

"Great Place......Terrible Location.....But Improving."

4
29/02/2016

This is a well done hotel in a not so good part of town. The area is on the up but isn't there yet. Real nice rooms and grounds and you are not able to see the surrounding area from the courtyard, this makes the hotel better, IMHO. There is a Cantina and Restuarant, but they are only open early AM and after 5pm. VERY friendly staff, good food and comfortable rooms.

"Not Deserving of 4.5 out of 5 Rating!"

3
28/02/2016

We unfortunately, as a lot of other people, assumed with a TripAdvisor rating of 4.5 that this was simple and safe choice. Positives: Clean rooms, Friendly staff, Nice pool, Good free breakfast. Negatives: Dated facility – we had a suite and it did not even have a microwave, Noise can be easily heard from adjacent rooms – we had construction workers on one side and heard the F-bomb dropped repeatedly, Location in Tucson is not good – park across the street is a congregation place for many homeless people. Find a different place and closely read the comments (wish we did).

"Average hotel with above average noise"

2
27/02/2016

I think that this is the first hotel that I've stayed in where each guest is provided earplugs as the main amenity in the room. It did not take long to find the purpose. The hotel can do little to control the noise of the guests, but the thin walls and squeaky, thump-transmitting floors make the problem worse. I could clearly hear the adjoining room conversation (which was pretty intense for a bit). Moreover, the hotel seems to be amid multiple train tracks. There were rumbling trains blasting horns ALL night, almost every hour. I picked this hotel on a pretty dumb basis--the rate was higher than other area hotels and I assumed that I'd get what I paid for. This is a terrible value. The room was clean, breakfast was decent and the staff was average. But the room value and the noise put this property at the bottom of Best Western quality.

"I am a Platinum member and very unhappy"

1
23/02/2016

Upon arrival the room I requested was not what I had reserved, I had requested a downstairs suit and they had me in an upstairs standard. The girl at the desk was very nice and accommodated my request. Approximately an hour after I checked in I was checking my account and found that they had charged my personal Debit Card and not the company credit card on file that was supposed to be used. I contacted the front desk and informed them of the mistake, the girl a different one pulled the file and stated "yeah the other card is right here i'm not sure why she used the card she did". The girl was nice and charged my company card and set a refund back to my personal card, this of course caused an issue due to taking almost $300 off the wrong card i'm sure it will take at least 48 hours to credit and there are other things pending. On my first morning I went down for the complimentary breakfast, there is a note on the coupon that states no take out, after sitting for about 5 minutes and looking at the regular menu the waiter came over and asked what I would like. I asked him if I order from the reg menu can I get that to go?. The waiter literally threw his hands down made a noise and stated "I guess it's in the middle of rush" and was very upset over my request to pay for my own meal and take it to go. I said never mind I don't want to put you out by buying my own food and got up to leave. The waiter said "sir sit down ill serve you we just don't do carry out during rush" I again said never mind I wont spend my money here, if its going to make it hard for you. He then stated i'm not trying to give you a hard time but we have been open since 0600 (this happened at 0830). I just walked out and still have no clue what them being open since 0600 has to do with anything. I went to the restaurant last night and ordered a meal to go and the service was great and food was amazing. Overall depending on how my second night goes I will probably never stay here again nor will I send any of my employees here. I have never had a bad stay at any Best Western and as a Platinum member that says a lot. Guess there is a first for everything....sad

"Arizona road trip"

4
23/02/2016

We had originally booked a different hotel but found the Best Western to be better positioned for down town but it was still a 20 min walk. Due to a conference there was little other choice than this hotel and we had to book a suite (only room left) which after negotiation we were charged just over $300 which I thought was overpriced and it had a small bathroom for a suite. However, the front room and bedroom was quite spacious and clean and the staff very friendly. There is also a good restaurant right next to reception which is also where breakfast is served.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Dave, I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun. We are pleased to hear that you had an enjoyable stay with us. I will be sure to pass along your praise of the Royal Sun Restaurant staff, they will be pleased to see that they were able to provide excellent service for you during your stay. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"Stay here"

4
22/02/2016

Very friendly staff, Very clean rooms in standard version (two queens). Enough parking space. Only negativ is: remote from TV did not work properly... I could live with that! Location is very good either to go central or go south in Tucson!

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at the Best Western Royal Sun in Tucson. Your business is very important to us and we value your feedback. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize for the issue with the TV remote in your room. We are pleased to hear that you liked our central location that is close to Downtown, U of A as well as easy access to freeways I-10 & I-19. We look forward to welcoming you back soon. Sincerely, Neil Shah (GM)

"So noisy"

2
21/02/2016

I will preface this review by saying we didn't tell hotel staff about our issue. In hindsight, we should have, but we needed a special room arrangement and thought it unlikely we could be moved. Also, our main issue was noise and the hotel room came with free ear plugs!! I have never seen these provided in a room before and it made me think all rooms would be noisy - why else would they provide ear plugs? We were on the bottom floor and apparently had vampires staying above us because they would walk around their room at all hours. The last night, they went to bed around midnight, then got up and walked around from 1am-2am and then got up for good at 6 am. We had noise problems every night of our stay, but the last night was the worst. Not only could we hear people walking around above us, we could also hear showers running and the toilet flushing. We could also hear coughing from the room next door, so it wasn't only noise from above. I am sorry about the noise issues at the hotel because it was so nice in other ways. The rooms were huge, the place was clean, the pool was nice, and the breakfast was pretty good. The food at breakfast was diner style and was a step back in time, in a good way. The breakfast staff were very friendly and the food came quickly, even when the place was packed. I don't know why they would spend so much money remodelling the rooms and not put money towards soundproofing. I can't remember another hotel where I could hear so much noise from the room above.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. We are deeply sorry for the noise disturbance from other guests during your stay. We will look into some options of soundproofing our room to provide better experience for our guests. We do appreciate your compliments about the quality pr our rooms, cleanliness & great food & service at the Royal Sun Restaurant & Bar. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"Royal treatment... And sun...."

4
18/02/2016

Get a room facing the pool in the sun...great beds w foam pillows, no feathers here! The shower is really just a walk in stall which offers little privacy, and the basic amenities are just that: basic. Hair dryer and coffee pot. The area is rather seedy, but the hotel forms a safety courtyard and feels safe. Rooms are spacious, clean and comfortable, pool is clean and tiny fitness center offers bare minimum. However, the Royal Sun bar offers you 2 fers for happy hour, sports live music from a local quintet, and is a local venue. Met a Brit clay pigeon shooting team there for the annual competition, fun. And breakfast cooked to order from a menu of 9 choices. Pet fee of $20. All in all a good, safe, clean, entertaining night was had by me and ma dawg!

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Linda, Thank you for completing the survey regarding your recent stay at the Best Western Royal Sun in Tucson. Your feedback is very important to us & we take your input very seriously. Thank you for being a BEST WESTERN REWARDS MEMBER; we deeply appreciate your membership & business. We know you have many choices & we truly appreciate you choosing to stay with us. Sincerely, Neil Shah (GM)

""Very nice place to stay""

5
18/02/2016

We stayed in room 115, open the door and there was the hot tub & heated pool, work out room, This is a well kept, clean property and the staff was helpful, excellent in every way. Walking distance to downtown Tucson or bus service in front of hotel on Stone St. The breakfast was fresh cooked to order at the Royal Sun restaurant also on the property. Tucson Tours will pick you up at this location and provide a wonderful tour of the city.

"Wonderful Hotel Close to everything"

5
14/02/2016

Stayed at this place in January during our visit to Tucson for the Rock and Gem Show-2016. We were in a big room on the ground floor with nice and clean rooms, beds and bathrooms. The breakfast was amazing and the workers were very friendly and brought a smile to your face every morning. Would definitely stay at this place next time too.

"Great place to stay"

5
14/02/2016

The whole entire stay was enjoyable, from a friendly front desk staff to the service at the place we had breakfast. What was nice about this best western is that we had a lot of fresh cooked breakfast choices and 2-4-1 drink coupon to go with dinner. Loved the fresh cookies, get them quick they go fast.

"Nice property, helpful staff"

4
12/02/2016

We stayed in the back portion of the hotel/motel and found it very quiet, away from the traffic. However the guest in the next room was very loud and we could hear everything he was talking about. We noticed that they had packages of ear plugs on the vanity and decided to use them but it really didn't help until the fellow stopped talking and went to sleep. Then, we had a very good sleep because the bed was most comfortable! The room was spacious and clean. Breakfast (cooked to order) was included in the restaurant. The hotel was very handy to all the places we wanted to visit including the rock and gem shows. The staff at the front desk were very helpful and friendly and so were the housekeeping staff. We enjoyed the tables and seating on the property.

"When in Tucson traveling with pets"

4
09/02/2016

Excellent location, clean, comfortable rooms and friendly staff. The room itself is large and while not fancy is more than adequate for the night. The bar is a fun place with god service and the chef in the restaurant in the evening greatly exceeded our expectations.

"Convenient location but with some drawbacks"

3
09/02/2016

I recently stayed at this hotel which is near my daughter's apartment close to the U of AZ. It is conveniently located about one block from Speedway Blvd. I knew it to be an older hotel, but knowing I was only going to stay one night didn't concern me when I booked the hotel/motel. I say motel because the rooms are outside facing. Having said that, I would like to comment on my stay. The room has been remodeled so the comfort level was nice. The bed was fine and my one priority are firm pillows. This hotel has firm pillows so I slept well. The main complaint I have is the shower. There is no vent in the bathroom where the shower is, thus I had to keep the door open in order to feel any heat. Additionally, the shower looks like it's' design is from a camp cabin with just a shell to step into. The designers failed to adequately re-design this shower when they redesigned the room. The free breakfast was at the restaurant across the parking lot. Being that I stayed there in January and it was cold for AZ standards, having to go outside wearing a coat and gloves, and then back inside to eat was a bit inconvenient. However, the service was fine and the food was good.

"Nice motel and friendly staff"

4
07/02/2016

This is a nice motel near the U of A. It is very clean and tidy and appears to have been updated recently. The included breakfast was also very good and the hotel and dining staff were helpful and efficient. If you are looking for a reasonably priced motel near the U - give it a try!

"Great value!"

5
04/02/2016

This was the BEST motel we have EVERY stayed at. The staff in the office, Brenda and Angela, the staff in the restaurant Nate, Burnie, Ron are THE best bar none! Friendly, cheerful, helpful etc.etc. Our room was large, airy and clean. Cannot say enough about the restaurant-breakfast free and choice of 10 different items dinners very tasty, large portions, great prices. Close to the university, Interstate 10, 4th Avenue with its great quirky shops. Incredible value for the price. Our friends don't have room for us to stay with them, so this will be our residence of choice from now on.

"Beware of Security"

3
03/02/2016

The person and no identification security uniform looked like a person just wandering around the property. When I asked who he was he told me "Security" then showed me a two-way radio, claiming this was his identification. I asked his who was only I saw him taking money from two males who climbed fence to use the spa after hours....

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Lawrence, Thank you for completing the survey regarding your recent stay at our property. Please accept our deepest apologies for the incident with security & front desk staff. We are highly surprised by the details of your experience. I will be sure to speak to our front desk staff regarding this incident. I am happy to inform you that we have recently changed security company and now have uniformed guards that are very professional. We will also share your comments with the new company & make sure this does not happen in future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me. Sincerely, Neil Shah (GM)

"What a great Hotel and Resturant/Lounge"

5
02/02/2016

This Hotel is a treasure. What a great find. The staff is warm and friendly. The room was very clean and neat. The bed I wanted to take home it was so comfortable. The resturant was very good with a fun cool staff and super tasty food. I look forward to going back.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for taking time in writing this wonderful review regarding your most recent stay. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . . Sincerely, Neil Shah (GM)

"Great stay in Downtown Tucson"

4
01/02/2016

My fiancé and I chose this location so that we can go to nearby 4th Avenue to walk the shops, dinner, dancing. We never stayed here before and were pleasantly surprised about the great customer service at the front desk, the size of the room and how quiet it was. Nobody can help the train going through town, it is what it is. Angela at the front desk ordered a taxi for us to get to 4th Avenue. The next morning we had an outstanding breakfast at the hotel with an awesome waitress, Hannah. We will be back the next time we come back for more fun in the Old Pueblo. Thank you!

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Mike, We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Surprising Excellance"

5
01/02/2016

I got more than I expected for my money. The hotel staff were extremely friendly and helpful and full of information. The rooms were very modern, clean with a very modern decor. There were no ticky, tacky flowered bedspreads here. The beds were comfortable and the room was clean. You get free WiFi included at a speed where you can actually stream a movie. However, I reserve the most surprise for the attached restaurant, You get a free breakfast, and not just bagels and coffee. There are several choices of bacon and eggs and pancakes and waflfes and combinations thereof. Did I say this is included in the room rate? The dinner choices were Chicken Picata, sliced ribeye steak over pasta with Gogonzola and spinach, a hamburger with sliced Portabella mushrooms and sauce. I met locals who actually come to this diner for dinner. The food is really good, not healthy or vegan or such, but good solid food at $12-$15 per. The location is actually a 10-15 minute walk to the Univ of Arizona with lots of restaurants and shops. They have a full attached pub with several beers etc. They also make a mean Margarita. All in all excellent value for your money.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Lamata, Thank you for both your patronage and for posting such generous comments regarding our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. We know you have many choices & we truly appreciate you choosing to stay with us. We look forward to welcoming you back soon. Sincerely, Neil Shah (GM)

"excellent"

5
31/01/2016

the Best over all room and assistance you could ask for thank you for all you all need a raise in pay yesterday keep up this and i might buy a franchise how about that ---I do need more point's however can this be arranged how about 50,000 very reasonable to me---again thank you---Tony Samarzia

"Huge Rooms"

4
30/01/2016

My room had a king size bed and the surrounding room area was much larger than most hotel rooms. There was a separate sink which I suppose is a mini wet bar also in the room. There was a desk and a bed tray for a using a laptop in bed. There were two other chairs in the room. I slept well and I thought the bed was comfortable. The area surrounding the hotel is not good for walking. I drove one block through the neighborhood and all the houses had metal window and door guards. There is no elevator to the second floor. The fitness room has an elliptical, a treadmill, a stationary bike, and a limited universal set. There are no mats, dumbbells, cups, or towels. I did not see a camera, and there was not key control access to the room. (You can get into the pool area without a key). The floor appeared dirty. I was nervous working out by myself after dark. Two towels were provided in the room. There is a hair dryer and makeup mirror. An ironing board and iron was in the big closet. Upon check in, I was given a 2 for one drink coupon for the attached restaurant. The breakfast options included in your room rate are fantastic. You get to choose from the menu of the attached restaurant. The service was quick and the servers were very professional. The restaurant decor is modern, bright, and cheerful. The wifi worked well. There were lots of charging plugs in the room. There was not a huge amount of TV channels. The outdoor hot tub had a greenish hue, so I was afraid to go in. Someone was swimming in the larger pool in January, so I assume it is heated. I would recommend staying at this hotel if you're going to be gone all day. It's a good place to sleep, but not a great place for hanging around or walking to anything nearby.

"Tucson Best Western Royal Sun"

3
30/01/2016

The hotel is clean and the staff are pleasant, however the noise level from the other rooms and the train running all night do not make for a restful nights sleep. The restaurant attached does provide a hot full breakfast for free instead of a small contemporary buffet. The quality of the food and service is excellent.

"great value, wonderful staff"

4
27/01/2016

I have used Best Westerns frequently for their value. This hotel was particularly special. All the staff were considerate and caring. I arrived just before the restaurant closed after multi cross country delays. Had no difficulty receiving a wonderful dinner from a jovial waiter, enthusiastic cook both of whom assured me that my late arrival was not an imposition - and come stay awhile!

"Excellent"

5
21/01/2016

Very clean and comfortable room. The staff was very professional and friendly. The food was good with a varity of selections to choose from. Great location. Will stay here again if I am ever in Tucson for another meeting.

"Enjoyable stay"

5
21/01/2016

My wife and our friends shared a suite at this motel. We were given drink tickets and breakfast. Both were used and appreciated. We also ate evening meals at the motel. Very good food and nice selection. The bar area had gentlemen that played the guitar and sang. They were excellent for the venue. All the employees were very friendly and accommodating. This was one of the best Best Westerns I have stayed in. It is also very close to the Link light rail and its downtown and university sights and sounds.

"Disappointing"

3
20/01/2016

This BW was ok but nothing special. In noisy place. Disappointed it did not have extra blanket in room. No elevator for 2nd floor so if you cannot climb stairs be sure to indicate such when you make reservation. Most of all it was advertised as being downtown but it really isn't. Good location to Unversity. Motel offers 2 for one drink in bar next to motel but it is a scary place.

"Three nights stay"

5
20/01/2016

Single room upstairs. The room was very clean and quiet, in spite of the place being fully booked. Staff was excellent, the pool was heated and across the lounge the restaurant served a great breakfast. Alcohol is not served until after 5pm, in case you are jetlagged. Definitely will stay there again.

"Best Western Royal Sun National Championship Week"

5
18/01/2016

Very good facility, Very good location. The restaurant in the hotel was very good. Food options were beyond my expectations. Tucson is a fun place to visit. The quality of all aspects of the hotel was way beyond my expectations.

"Visitor"

4
18/01/2016

Visit was great. Excellent place, easy to find, price was fair with the deduction applied for my family. Full meal service was excellent. Parking in the back seems to small. Space need to be opened for parking. I did not see any elevator if none install one for people like me, elderly. There could be handicap people, too.

"great place to stay"

5
16/01/2016

I have been staying at this location off and on for the last 30 yrs and have tryed other places but always come back to here.. When you are on a business trip its nice to walk in to lobie and be greeted by your name, it may not sound like much but when you are away from home for weeks at a time it is comforting to be addreesed by your name. Makes the job easyer.

"Pleasant stay and price, and nice breakfast too!"

4
13/01/2016

Stumbled upon this Best Western out of desperation, as I'd made an booking error at another hotel that was full. Thankfully the Royal Sun had availability and was conveniently located. Was happy with a very reasonable price (even more so w/AAA discount) for a suite with 2 queens and hot "cooked to order" breakfast included! I was surprised to find the room comfortable, clean, and recently updated. The one downside was the noise. Our suite #136 (located in the back of the property) was ground floor. I could easily hear people walking upstairs and noise from several nearby trains. I'd definitely stay here again, I'd just ask for another room. The restaurant across the parking lot that serves the breakfast was so bright and cheerful; and the staff, especially the host, were wonderful. The food was great too, especially for being included!

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast & dinner at the Royal Sun Restaurant. We have just renovated our restaurant & lounge & I am happy to hear that you had a great time. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"High Desert Royalty"

5
12/01/2016

Found this hotel online and was immediately taken with its exterior photo. It was something quirky out of the 1960s. So we drove to Tucson and had that most wonderful stay at the Royal Sun Inn. The rooms were ultra modern and comfortable and yet the exterior, lobby and dining areas are something out of a "Rat Pack movie." We had dinner and breakfast on site and the meals were extremely good and well presented. The entire staff was pleasant and helpful. In addition, we were able to bring our dog. We would return to Tucson just to return to the Best Western Royal Sun Inn.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for both your patronage and for posting such generous comments regarding our business. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. We look forward to welcoming you back soon. Sincerely, Neil Shah (GM)

"Good place to stay if visiting downtown or U of A"

5
08/01/2016

Came to town for the Arizona Bowl. Wanted a place with access to U of A and downtown area. Both are an easy walk or bus ride from this property. Staff are very courteous and helpful. The included cooked breakfast is the best I have experienced at a US Best Western property. Two-for-One drinks in the lounge bar is an added bonus. While not cheap, this location offers good value for the money.

"Dirty "

1
08/01/2016

Stained sheets, uncomfortable beds, weird smelling room, tub had flaking paint chips, and I found a pill on the floor upon checkin. The only redeeming quality was the restaurant. We had a delicious and fresh dinner there. Would not recommend and would not stay again.

"Over-Night Stay A Royal Treat"

5
05/01/2016

For the past 5 years we have driven from Houston to Tucson on our way to Nevada and have spent a night at Best Western Royal Sun. The rooms are nice and clean; but most of all the beds are very comfortable. The restaurant is clean, the food is very good and the staff is very friendly. We look forward to staying there again during our annual drive to Nevada.

"great stay in tucson"

4
04/01/2016

If you need a place to stay in Tucson, this is the one for you. Great location, family friendly, heated pool and a wonderful restaurant for dinner and a made to order breakfast. The staff in the hotel and the restaurant are friendly helpful, and extremely courteous. Was nice to not have to drive after a busy day in the metro, just mozy on over to the connecting restaurant, order a pint of craft beer, wonderful selection, and order from the menu, great selection, enjoy the sunset, and head back to the very comfortable room... thanks, we had a great time....

"Bad smell and not safe"

1
04/01/2016

We had no idea of the neighborhood this hotel is located in. Not safe for small kids. The smells in the room were overwhelming and due to the room being repaired not much better outside. The bedding was stained and we were not comfortable staying the full 3 nights. We left after 1 night and stayed in another hotel.

"Hotel overnight stay"

4
25/12/2015

This is a great stop over in traveling to San Diego California. We were traveling for many hours and this stay was nice and clean, Room was fresh smelling. Great access to I-10 freeway. Breakfast was great! Complimentary breakfast coupons was nice to receive.

"Excellant"

5
24/12/2015

We live in the Dallas/Fort Worth TX area and drive to visit family in California. Tucson is a hard drive to make comfortably in a day. However, we plan our trips specifically to stay with the Royal Sun Inn. It is always clean and affordable, the food is superior, the service in restaurant phenomenal and staff in the motel very accommodating.

"Don't just this hotel by it's outside appearance"

4
23/12/2015

I was a little taken aback by the exterior of this hotel as it looks like a motel from the 60s/70s. However, when we got to our room, it was completely updated with nice linens, new carpet, furniture, updated electronics and a great shower. The pool/jacuzzi was also an added plus... open in the winter - very clean and nice.

"Excellent Hotel"

5
19/12/2015

The staff here is outstanding. From the check in, to the restaurant, to the bar - you will not be disappointed. You will probably make this your Hotel to stay at for future trips. You get a free, cook to order breakfast every day! Also 2 for 1 drink coupons at the lounge.

"Great location, value and service"

5
18/12/2015

I make an annual visit to Tucson for hiking, and after much trial and error, I've decided to make the Best Western Royal Sun Inn my go-to hotel. My headline pretty much says it all. The rooms are fine, especially for the price, and service is exceptional. A bonus is the attached restaurant and lounge, with food that exceeds expectations compared to its barebone appearance. Highly recommend.

"Great Place/Great Price"

5
11/12/2015

This hotel overall was a great place to stay. Rooms were clean, staff was friendly, location was great, hot cooked breakfast a plus. My only complaint would be the bed was a little hard for me but my husband loved it. I would definitely stay at this hotel again.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Andrea, Thank you for taking time to write this wonderful review regarding your recent stay at the Best Western Royal Sun in Tucson. We appreciate your kind words & compliments to our team. We are very excite about our newly renovated Royal Sun Restaurant & Bar. We are happy to hear that you enjoyed the free cooked-to-order breakfast at the restaurant. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Excellent motel in downtown Tucson near the U of A"

4
09/12/2015

I usually stay here while on business trips. They have excellent staff that will cater to your whims if at all possible. There is a restaurant and lounge onsite to unwind and relax. Lately, there has been live entertainment in the lounge -- if you can't take LOUD MUSIC, pack some ear plugs or check out clubs down the street. The rooms are very nice and the mattresses are heaven. I'll stay here again but will check on the entertainment before I book. I already have hearing loss and want to keep what I have left.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Debby, Thank you for your review regarding your recent stay at the Best Western Royal Sun in Tucson, We are pleased to hear that you had an enjoyable stay with us & that you really liked our mattress. We do apologize for loudness of the music in the bar. I will be sure to share your comments with our restaurant manager & the entertainment company & work on making sure the music is not too loud for our guests. We do appreciate you letting us know of your experience. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Speedway the easy way"

5
08/12/2015

The restaurant on property makes for a great easy and comfortable stay they even at the best cookies ever at check in what way to travel stop have cookies at check in a restaurant to cook what you want when you want even a bar if you want some fun' Rooms were large and very clean updated design as well as all the comforts

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Don, We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"nice rooms"

5
08/12/2015

great place nice rooms good breakfast great location and the rooms were huge the courtyards and the fountains it was cold while we were there and the people in pool area looked like they were having a blast

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Don, Thank you for your kind words & compliments to our staff & the hotel; we truly appreciate the business. We know you have many choices & we truly appreciate you choosing to stay with us. We are pleased to hear that you really liked our newly renovated rooms featuring new carpet, furniture, beds with premium bedding & free wifi. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Nice Stay"

4
07/12/2015

Overall, property was nice. Had a nice stay. There were people in the room next to us being very loud up until after midnight. I called the front desk and they sent security. Took about 20-30 minutes but they finally got the people next door to be quiet. Wait staff at restaurant were very friendly, Breakfast the next morning wasn't the greatest, but it's free. Hotel staff very friendly and accommodating. Overall the room was very nice and clean. TV remote only worked if you used the down channel button, but not a big deal.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Tami, We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Great Experience"

5
06/12/2015

Room was immaculate and service was excellent. This is a nice, quiet, hotel. No glamour, just comfortable surroundings and friendly, helpful people. Great location just outside of downtown Tucson and not far from the freeway, but you'd never know in your room. Perfect for business or quiet pleasure. Could not have been more pleased.

"Good place to stay"

4
06/12/2015

Have never stayed in Tucson before - this hotel was reasonable, rooms are updated and clean. Restaurant on site has good food and service. Hotel was not far from freeway - easy access. Would recommend for short stays.

"Great place to stay"

5
04/12/2015

My room was upgraded to suite. The TV Remote in the living room did not work because the batteries were dead. The clerk from the front desk delivered and installed fresh batteries within minutes. This was not the first time this hotel, nor will it be the last.

"Stayed here over the Thanksgiving holidays."

4
01/12/2015

Overall, I was very pleased with my stay here. The room was clean and comfortable. The front desk staff were very nice and hopeful and came down to the room the first night to show us how the heater worked. Enjoyed the free breakfast every morning. There is some train noise but, for the most part, I would stay here again.

"Clean, courteous, and convenient."

3
30/11/2015

Fast friendly service. Clean simple environment. Good location and close to lots of things. A jacuzzi tub was a nice free upgrade. Seemed to be quiet even with kids around the area. The front desk lady called to check and see if we found, and got into our room ok.

"Good Value / Updated"

4
30/11/2015

It's obvious that they've worked hard to update the property. It's convenient between I-10 and UofA, which is why I picked it. The walls are still a little thin, but they do provide disposable ear plugs. After 10pm everything was fairly quiet and I was able to get a good nights sleep. The staff at the front desk were friendly, and the server at the restaurant made you feel instantly welcome. The complimentary breakfast had 10 options - much more and better than I expected. I'll be back the next time I'm staying in Tucson.

"Excellent stay"

5
25/11/2015

We were a little surprised because the area around the hotel didn't look too good but the hotel and restaurant staff were one of the best we have encountered. We really enjoyed the pool and hot tub. We would definetly be back and recommend the hotel to family and friends.

"Wonderful"

5
25/11/2015

This was the most syrprising hotel in our present trip. The site is beautiful, the room is vast beatifully and comfortably furnished. Pity we spent only one night. Above all: Service is superb. Angela at the front desk came up to her name, was efficient, helpful and solved with a some problems stemming from mistakes in my booking.

"Best Western Royal Sun Inn & Suites"

4
22/11/2015

We had a short stay, hotel was pleasant. My 'regular' Tucson hotel was booked, chose this one because it had recently been redecorated - very nice inside the room., the grounds were nicely kept up and clean. Wasn't certain about staying so close to downtown, but all was fine. The breakfast selections included in the room rate is great. Very good and friendly man waited on us. The front desk was very friendly and helpful.

"fantastic stay at a value hotel"

5
22/11/2015

When I was booking this hotel I was just looking for a place to sleep for the night that was reasonably priced, safe, and had standard amenities. This place exceed those expectations. The room I got for the price (around $100) was a fantastic king sized suite with lots of room. Their on site restaurant was also a very nice surprise. It was not only convenient but the quality of food was what you would find at a mid to mid-upper tier restaurant but the prices were not.

"Close to downtown and very helpful staff!"

3
19/11/2015

We booked this room last minute and I was hopeful that it would be a good choice based on the reviews. However, there was a really really bad smell in our room. We were only there for a short time and it was ok for the time we were there, but the smell was really bad. On a positive note, my mom left her watch on the sink of the room. It was a watch my dad gave her last year for their 50th Anniversary and she was devastated. We called twice. The first time, the watch had not been turned in. I called again and they said they had left a message for the head of housekeeping. We offered a reward for the return of the watch. They called later and advised the watch had been found. When we returned to pick up the watch, they would not take the money my mom offered as a reward. I can't express how much we appreciate that they found the watch and returned it!

"Great Hotel at Great Rate"

5
18/11/2015

Just returned from a 3 night stay here in Tucson and I couldn't be happier. This property is located just north of the city center and has a lot going for it. Well appointed rooms that look to have been recently redone. We had the Standard King room with a refrigerator and It was excellent. The bed was very comfortable with nice linens and we both slept well. The room was nicely appointed with a comfortable chair and ottoman (wish there had been 2). A nice desk and chair and a small refrigerator. A couple of complaints about the television. Flat screen lcd's are great if they are appropriately sized for the room. This was something like a 32" and would recommend at least a 40". Also, when you have lcd tv's please provide HD viewing (first world problem). The complimentary breakfast is not to be missed. You actually get to order off the menu and have a prepared meal served by a smiling server. Be sure to tip your server. This is not a "box of cereal and container of yogurt" place. It's a restaurant and nice one at that. They also have 2 for 1 drink coupons for the evening crowd and have karaoke on the weekends. Don't miss it! My recommendation for "older folks" like me is that you request a ground floor room since hauling heavy luggage up the stairs is quite a chore. I will definitely stay here again in the future.

"Great location"

4
17/11/2015

My son and I stayed at this hotel to visit the University of Arizona. It was located in a great location and the price was right. The hotel staff was great and restaurant and bar next door was good. Not fancy, but that's not what we were looking for. I would definitely recommend this hotel,

"A great place for the price"

4
12/11/2015

The staff was very friendly and room was much more than I expected for the price. Even though it's located on a busy street, it was much quieter than I expected. Their complintary breakfast was better than the standard hotel self serve. It was cooked to order and served fast.

"Bed too hard"

3
09/11/2015

I've not slept in a worse bed. The light switches for the shower/toilet area and the sink area are reversed left/right compared with the areas the switches control. Ear plugs are provided due to the proximity to a rail line.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Daniel, Please accept our deepest apologies for not exceeding your expectations during your recent stay with us. We are truly sorry that you felt the bed was too hard for your comfort. Our beds are only 2.5 years old but we will be sure to inspect the bed in that room & make necessary changes. We appreciate you letting us know the details of your experience as it will help us create better experience for our future guests. We hope that you will give us another opportunity to serve you in future. Sincerely, Neil Shah (GM)

"Great Hotel"

5
08/11/2015

This hotel was easy to find and get to from the freeway with a billboard giving directions. It's on the road leading to the Arizona Sonora Desert Museum and Saguaro National Park so it's very convenient. I can't eat the breakfast at most hotels because I am gluten-free but here I had fruit, eggs, hash browns. The staff were cheerful and attentive and friendly from the front desk to the cafe. It was cheaper than most, as well. Highly recommended.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Laurie, We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Great Hotel Consistantly Excellent"

5
07/11/2015

Our experience with our room, food and staff were excellent as usual EXCEPT for the redo of the lounge.. too bright, color wrong, floors wrong, no character, guests intimidated walking in, lighting needs redoing, get some down lighting in. TOO loud, put up soundproofing get rid of spot lights or turn onto walls not on tables, I was blinded. You better do something quick I hated having dinner there with a singer blasting his favorite hits. clattery sounding. Although dated at least the original had wonderful character, this looks like an operative theater, all we need are tables and bodies. Someone really did not know what they were doing. My husband is an interior designer who saw the before and after and was appalled. Hope the restraurant comes out better although it does not look like it. with the excellent chef you have please make the place more upscale and appealling not so sterile. A big disappointment. I will come back next year and hopefully these issues will all be resolved as everything else is absolutely terrific.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Robert, Thank you for your genuine comments about your recent experience at the Best Western Royal Sun in Tucson. We do apologize for not meeting your expectations regarding our recent renovation of the bar. We have a few additional items coming to complete the bar renovations. We hope by adding artwork inspired by local venues and created by local artist & re-positioning the lighting will enhance our guests' experience. We do appreciate your compliments to our team & I will share your comments with them. We hope you will come back & see us again soon. Sincerely, Neil Shah (GM)

"Best Western Tucson"

3
04/11/2015

The internet site showed what appeared to be a top quality hotel. The room upon check in was very nice, newly renovated, It is big, and clean. The room unfortunitly had a strong odor of mildew coming from the bathroom area. The hotel is located near a train track, which had trains passing about every half hour through out the night blaring a horn every pass. Light sleepers will be disturbed. The bed pillows were very small, and hard. The breakfast is at an adjacent resturant, menue only, no juice if you want coffee or tea. No extras, or muffins. Just set menue selections. Not what we expected.

"We stayed going to Dallas & we're coming back!"

5
02/11/2015

Well, I'm writing this review again, because the hotel I'm staying at in Grapevine Texas has the WORST Internet service and I lost my review. So here I am writing this review on my cell. I read the reviews, knew what to expect, in regards to the train. So when we arrived, I couldn't understand why ear plugs were provided in our room - I forgot. So there's several trains that pass by the hotel at night - use the earplugs. It would be nice if the hotel had a sign to let you know why those plugs are there. But what the hotel does do, is call you to see if your room is alright. I've stayed a 5-star hotels & they don't call and some really should. The hotel gave us 2 vouchers for free bar drinks and 2 vouchers for free breakfast. At the time of this review the restaurant is being remodeled, so you eat in the bar - no problem. My dinner consisted of a nice salad, BBQ Beef, asparagus and a baked potato. This meal was top-notch. Almost too much food for me. The drinks were well made. Our server, Heather was attentive and she can make a wonderful drink. The hotel offers 10 free breakfast items, I had fruit and yogurt - I received a good portion of yogurt + a lot of fruit. We met gentleman from Australia and we had a nice time. Our room was clean, large and quite, except for the train. Enjoy your stay and say hi to Heather and the girls. We plan on staying here on our return trip, so I'll write another review and we'll see if my comments are consistant. Read my next article on the Gaylord in Grapevine - you already know their Internet isn't up-to-par.

"Rock and gem "

3
02/11/2015

My wife and I stayed here for a weekend during the Rock and gem show. The hotel itself is pretty decent, the room was spacious and clean. The walls however are paper thin, we could hear our neighbors talking at a normal voice level like we were all in the same room. Otherwise this hotel for the price is conveniently located and easy to find, I would stay here again. Just don't walk through the park across the street after dark!

"Excellent value hotel"

4
01/11/2015

We stayed here for two nights as a base to visit Tombstone and the Sonoran Desert Museum. The hotel was clean & well equipped, the breakfast was very good (Apart from the very dilute orange juice) and all the staff were friendly & helpful. The location is OK and 4th street is walkable but other areas need to be driven or cabbed to. The traffic noise was more of a problem than the train for me but as we were looking to make an early start each day this was not an issue. Overall a pleasant stay & I would not hesitate in recommending this hotel.

"Train Noise Mars Hotel Experience"

3
29/10/2015

Basically a good hotel with standard amenities and rooms and friendly staff. Close to the highway so easy to access the downtown and the road to the airport. But the problem is that the hotel is close to the train tracks and the trains are extremely noisy at night. The noise woke me up several times.

"Excellent stay as expected"

5
25/10/2015

Stayed at Royal Sun for 4 nights and was happy with all facilities.Arrived late but was greeted with a smile and checked in very quickly.Even though the restaurant was closed due to refurbishment the service was excellent in the bar lounge for breakfast.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for choosing to stay at the Best Western Royal Sun in Tucson; We deeply appreciate the business. We are please to hear that you enjoyed your stay with us & would consider staying with us during your future visits to Tucson. Sincerely, Neil Shah (GM)

"Anniversary in Tucson"

4
25/10/2015

Hotel was very good. Room was clean. Staff professional. BIG PROBLEM as noise from trains every 20 minutes with horns basting all night. Lot of traffic noise at very busy intersection. Too bad because my wife and I really like the hotel. If you like a quiet hotel, this is not the one

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi John, Thank you for your review. We are pleased to hear that you enjoyed all the amenities we offer. Please accept our deepest apologies for the inconveniences caused during your stay. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input. Respectfully, Neil Shah (GM)

"Horrible run down area!!!"

1
24/10/2015

I booked 3 rooms for my family & was so embarrassed of this hotels location. I thought we were in a ghetto. There were derelicts walking around & homeless people walking & sitting on street corners. I would not recommend families to stay here...it was not a safe area. I was very disappointed when we arrived & decided to return home. I don't see how it got a 4 star rating!!!!!

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Joy, Thank you for your review. Please accept our deepest apologies for the inconveniences caused during your stay. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. We hope you will accept our apologies & give us another opportunity to serve you in future. We truly appreciate your input. Respectfully, Neil Shah (GM)

"Good value, friendly staff"

4
20/10/2015

We found the staff to be friendly, courteous and willing to go out of their way to accommodate any reasonable needs. The rooms were clean and offered more than ample space. The restaurant was under renovation so drink and breakfast coupons were offered which was a very fair trade off. The property is reasonably close to UA which was the purpose of our visit. I would certainly stay at this property again.

"Good Hotel in Tucson"

5
19/10/2015

Hotel was very pleasant; have stayed here 4 times before. The Internet is good and easy to use; the restaurant was under construction, but didn't matter - food was very good and bar atmosphere nice. We loved Hannah in the restaurant as well as the front desk folks. Beds are nice, rooms are clean, great experience!

"Nice stay"

5
19/10/2015

We booked this room through a 3rd party cause the rate was right. I have been watching the rates on this hotel and they really seem to fluctuate according to events in the area. The staff was pleasant and even called our room about 15 minutes after arriving to make sure everything was ok. Room was clean and comfortable. The location is close to the freeway but not too close for noise. Close to the U of A campus. Not really close to restaurants although there is a restaurant on site. We did eat the complimentary breakfast and it arrived rather quickly. It worked well for us for a one night stay.

"Stay in Arizona"

4
18/10/2015

Great!!!!!!!! Room, food & hospitality above average!!!!!!!! The room was both beautiful and comfortable! The pool was very nice and relaxing after the ride from California!! I would not only recommend the place to someone, but if passing through again-I would definitely stay!

"Best Western Royal Sun Inn"

5
15/10/2015

We love staying at the Best Western Royal Sun in Tucson. The rooms are clean and comfortable and the staff are very friendly. The added free breakfast is also a plus. The over all cost is very fair. We visit family in Tucson often and would not stay anywhere else.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Monty, We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Great room and Restaurant/Lounge"

5
15/10/2015

The room has a nice area outside your room to sit and relax. The room was nice with all amenities and fridge. We got complimentary breakfast and drink coupons which were good drinks and great breakfast!

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Joanna, Thank you for both your patronage and for posting such generous comments regarding our hotel. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. We hope to see you back soon, Sincerely, Neil Shah (GM)

"Best breakfast on a 4 week road trip"

5
14/10/2015

Breakfast is cooked to order in adjoining restaurant. Fantastic. Everything here is first rate, including a phone call from the desk an hour or so after check in just to make sure everything is o.k. with your room. Very classy staff and very comfortable room.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Terry, Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast & dinner at the Royal Sun Restaurant & Bar. We have just completed the renovation of our bar & the restaurant will be completed in coming weeks, We are very excited of this change & are looking forward to exceeding our guest's expectations. I am happy to hear that you had a great time staying with us. Sincerely, Neil Shah (GM)

"Great Customer Service, but it is still a Best Western"

4
13/10/2015

We were in town for Parents' Weekend at The University of Arizona, so hotel prices were a bit inflated. We weren't planning to spend much time at the hotel so we picked this one, but based on the photos and the reviews, I expected something a little more upscale. The room was beautifully decorated and very clean, but some of the photos make the pool and the common areas look a lot nicer than they are. The customer service was EXCELLENT which made up for the short-comings, but it is very close to the train tracks so with the window open, we could hear the hourly train throughout the night. My husband was very happy at the hotel and would stay there again, but it wasn't what I expected.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Maxx, Thank you for completing this review regarding your recent stay at the Best Western Royal Sun. Your business is very important to us and we value your feedback. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely, Neil Shah (GM)

"Leasure Stay"

4
13/10/2015

We Have used Best Western Plus exclusively for the past several years, and we have stayed at this unit once before. Our one complaint would be: baath tubs are not available in standard rooms. My wife was really looking forward to using one since we do not have a tub in our retirement center apartment. The location of this unit is easy to access from the freeway . Also, the locstion mskes it esdy o sccess many of the popular attractions of Tucson.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your loyalty to best Western hotels and the business you have given over the years. We are sorry that we do not have tubs in our standard rooms. However, we have 20 beautiful & spacious Suites with Whirlpool Tubs. I am sure you and your wife will enjoy one of our suites during your next stay with us. Sincerely, Neil Shah (GM)

"Convenience"

3
10/10/2015

This hotel is very convenience for me when I come to Tucson. It is close to University of Arizona and has restaurant for breakfast and dinner. I have suggested to others for the reason. I will use it for the future trips.

"Great Place to Stay While In Tucson!"

5
07/10/2015

I was participating as a vendor at a health fair in Tucson and needed a place to stay near the venue. Relying on TripAdvisor reviews I booked the Best Western Royal Sun Inn & Suites. Check in was smooth, and the clerk, Angela, was pleasant and helpful. We asked her for a steakhouse restaurant recommendation and she gave us a great one. She warned us about the neighborhood it was in but said the food was really, really good. She gave us great directions and also gave us her card in case we got lost. We have navigation on our phones and tablet, but it was a nice gesture! The room looked as if it has been newly redecorated. Everything is fresh and clean. Nice little extras like face cleansing cloth, shoe shiner, and two sets of earplugs. There was a train in the distance that I could hear quite well, so the earplugs are definitely a nice thing to have! I discovered I'd left my toothbrush in my haste to get on the road, and much to my delight, the front desk had complimentary toothbrushes and toothpaste! There's a nice spacious desk area in the room and also a small table and two chairs in the corner. The mattress was a little firmer than I like but it was still, for the most part, comfortable. A complimentary, cooked-to-order breakfast was served in the lounge (the restaurant was closed for remodeling) and there were 10 different breakfasts to chose from. I chose the Royal Start breakfast which included 2 eggs, choice of meat, choice of either hash browns or home fries, and choice of either toast or pancakes, plus one beverage of your choice included - quite a hearty breakfast for free! The breakfast was very good and I appreciated that the eggs were fresh - not powdered. Overall, I was very impressed with this Best Western property. It's definitely run well and the employees are well-trained, friendly, and competent and I would definitely stay here again if I had to travel again to Tucson for business.

"Professional Bull Riding Event Weekend"

5
05/10/2015

Our stay at this Best Western was great. Great staff, hotel and location to the Tucson Convention Center. The restaurant was being remodeled but the bar was open for meals and the two dinners we ate were excellent. I would definitely recommend this property when in Tucson.

"Great location!!!!!"

5
01/10/2015

I found this place to be a great location to get to anywhere in and around the Tucson area. Three minutes from the 10 Fwy ( they call it the North Fwy - ? ). Go straight down N Stone and you're in downtown proper in less then five minutes. The rooms are very clean and updated. Very friendly and helpful staff. Not sure where to eat, just ask them. Their restaurant and bar are both being remodeled but should be done soon. This place offers a free "full breakfast" every morning if you are staying there. The only issue I had with this eco friendly place is since they have only non smoking rooms, people tend to sit outside their rooms and smoke and this is a very very bad thing. I complained to the front desk and was told that this info would be passed on to the management. All they need to do is get rid of the plastic chairs and small table in front of each room and set up a designated smoking area, even with this issue I'd recommend this place for the location and I'm sure that the management will address this smoking issue as they are very environment conscious.

"unexpected and cozy"

5
30/09/2015

stayed one night for business 4 people in one room. Like the approach of the hotel with different decor and a homey vibe. Shower pressure could be better but overall we were positively surprised by this hotel. Great value for money, close to down town and a quiet neighborhood nonetheless.

"A Really Nice Hotel"

4
29/09/2015

I had to go to Tucson for a course, and I wanted to explore the Downtown 4th Ave. area during the evenings. This hotel was only a short walk away from the downtown area, was reasonably priced, and had good reviews. While I was there the hotel restaurant was being remodeled, and they were serving breakfast in the bar area, but it was no problem at all, and the staff pulled it off without a hitch. The quality of the breakfast was really good, with lots of choice and all very well presented. The room was great, it was a really good size with a separate sitting area, a very comfortable bed, lots of pillows, very clean, fast internet, and lots of TV channels. I would recommend this hotel to anyone wanting to explore the downtown area, or if you're just visiting Tucson. Definitely a great find and well worth checking out.

"Surpizingly Lucky Choice"

5
28/09/2015

We needed a place close to a downtown event and chose this motel. It was a very lucky choice. Even though the building is older, it has obviously been renovated on the inside. The rooms were modern with all the amenities you would expect. The bathroom had also been redone. The breakfast was more than just a buffet. There were ten breakfasts on the menu to choose from and you received a restaurant style meal. There was even a two-for-one drink coupon offered. This was really a nice place to stay.