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Best Western Hotel Royal Sun Inn & Suites, Tucson

1015 N Stone Avenue, 85705-7748, Tucson, United States - See on a map
Best Western Royal Sun Inn & Suites - Free cooked to order breakfast at the Bumsted Restaurant & Bar. The Best Western Royal Sun Inn & Suites is ideally located in the center of Tucson. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This nine-time winner of TripAdvisor® Excellence award winning hotel offers free cooked to order breakfast at the Bumsted at Wonderwall Restaurant & Bar. This luxuriously landscaped resort style Tucson hotel features a fishpond, fountain, and picnic tables. This Eco-Friendly full-service Arizona hotel is centrally located less than a mile from the downtown, U of A, McKale Center, Tucson Convention Center, Pima College and easy access to freeways I-10 and I-19. Nearby are Tucson's most popular attractions such as Arizona-Sonora Desert Museum, Saguaro National Park, Old Tucson Studios, three shopping malls and golf courses. All major hospitals - UMC, TMC, St. Mary's Hospital and Tucson International Airport are located just minutes away. Students, professors, faculty, and their families also choose our Tucson hotel when in town for special events such as graduation or homecoming at U of A. Enjoy spaciously & environmentally friendly guest rooms and suites each complete with free internet & televisions. This hotel also features an outdoor heated pool and hot tub, fitness center, business services and meeting facilities. We treat our guests with a complimentary cooked to order breakfast each morning at the Bumsted At Wonderwall Restaurant. Guests order from our enhanced breakfast menu of wide selection including some healthy options. After a long day of business, sightseeing or shopping, you will enjoy drinks specials at the Wonderwall Bar. Our perfect mix of hotel features, amenities and superior customer service are guaranteed to make your stay a memorable one. Make your reservation today! A $150 damage fee is charged at check-in, refunded at check-out provided there are no room damages.

Best Western

Hotel Royal Sun Inn & Suites

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Hotel advantages

  • Restaurant
    Restaurant
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Spa
    Spa
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
GreenLeader Silver
 
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 1628 guest reviews
NOTE ISSUED
Excellent
832
Very Good
479
Average
200
Poor
75
Terrible
42
REFER TO NOTICE
Business Business
261
Couples Couples
498
Family Family
486
Friends getaway Friends getaway
102
Solo travel Solo travel
135
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Average"

3
User 15/05/2022

The lobby was crowded with a 20 min wait to check in. The room key was not programmed correctly, so there was another wait to get the corrected room key. They treat everyone as a thief as they hold a $150 deposit, then refund it a day after you leave. The rooms are clean and quiet. The pool is clean and well maintained.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for joining us during your time in Tucson. We appreciate you highlighting our commitment to upholding the highest standards in cleanliness. It's our goal to ensure a fantastic stay for every guest who walks through our doors. We apologize that your check-in experience was not seamless and for any frustration this caused. Your comments will be discussed internally so that we can seize any opportunities for improvement. If your travels bring you back this way, we'd be grateful for the opportunity to host you again to ensure a stay that's worthy of a five-star rating. Jimmy Solanki, General Manager

"Nice Stay"

4
Pazu_past, Bisbee, Arizona 09/05/2022

This hotel was a little out of the way for us, but a vast improvement over our last stay (elsewhere). The room was very nice, clean and everything worked! Bonus was free WIFI, parking and breakfast. It would earn another star if there were electric car charging ports, but maybe in the future. The hotel had a restaurant and bar on site, a nice outdoor pool and helpful staff. It was a relief to go there when under such a stressful situation.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Pazu, It's a delight knowing you enjoyed the clean accommodations and exceptional amenities we provide at Best Western Royal Sun Inn & Suites. We would love nothing more than to welcome you back in the future! Jimmy Solanki, General Manager

"Nice and Easy!"

4
GretchenH588, Scottsdale, Arizona 01/05/2022

Our room on the ground floor by the fountain plaza was clean, comfortable, quiet, dark and a good price, especially with the cooked to order breakfast at Bumsteads. Angela at the front desk and reservations was very helpful and friendly.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Gretchen, Thank you for sharing your comments with us! We are delighted to know that you appreciated our clean and comfortable accommodations, as well as our peaceful atmosphere. It will be a pleasure to pass your compliments along to Angela. Happy travels, and we hope to see you again soon! Jimmy Solanki, General Manager

"Our Favorite Best Western"

5
Gene J, Two Harbors, California 30/04/2022

We are BW Rewards members and this is our second time at this motel. This is an older property, but it is completely updated and well maintained. Landscaping is mature and groomed. We parked right in front of our room. There is a restaurant/lounge on site. Motel guests are offered a free, cooked to order breakfast (from a smaller, but totally adequate menu). Now the best attribute of this motel is the front desk help. Angela has helped us on both our stays and she is a "jewel". She is helpful and pleasant, and she knows her"stuff". If you have questions, or need help with anything Best Western, she can help!

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Gene, Thank you for your loyalty to Best Western Royal Sun Inn & Suites; it's always a delight for us to welcome back a valued guest. We are thrilled you enjoyed all that we have to offer here right on the property and pleased that your accommodation was the perfect fit as usual. Thank you also for mentioning Angela; she is indeed a gem! We look forward to your return! Jimmy Solanki, General Manager

"Adequate property for short stay."

3
175PatriciaF, Fort Myers, Florida 28/04/2022

The rooms were adequate - the bedding and bathroom were clean. Carpeting was dirty. The whole facility is a bit shabby, but the staff was very pleasant. The property is in a good location for visiting sites around Tucson. The diner/bar next door to the hotel was very good.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Patricia, Thank you for your recent stay with us. Guest feedback is appreciated and welcome, and we thank you for taking the time to leave a review. We always strive to exceed the needs of our visitors, so while we're glad to know you appreciated our friendly staff and convenient location, we apologize if other aspects of your experience didn't meet your expectations. As a result, we will pass along your constructive feedback to our team. It would be an honor to welcome you back to our hotel the next time you're in town. Jimmy Solanki, General Manager

"Centrally located"

5
User 28/04/2022

Centrally located, close to the University and 4th Avenue. Easy access to downtown and Saguaro National Monument. Pool and rooms were quite clean, helpful staff and the free breakfast was as good as it gets...for free!

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
On behalf of the Best Western Royal Sun Inn & Suites team, thank you for staying with us and for your review! We're elated that our convenient location, helpful staff, and clean accommodations were all highlights of your visit. We hope to welcome you back the next time you're in Tucson! Jimmy Solanki, General Manager

"Nothing special"

3
Lazzagear, London, United Kingdom 19/04/2022

This is a fairly standard Best Western, half an hour's walk away from the downtown area on a busy road. It's worth paying extra for the Suites, which are much roomier. The decal is beige and brown and tragic, the carpets feel plastic, but the rooms contain everything you need. Breakfast is in the diner style restaurant and is good although coffee replenishment was slow. The housekeeping definitely fell short - either they didn't turn up or it was really a lick and a promise.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Please know that our housekeeping service is limited due to the ongoing pandemic and for the safety of our guests and team members. While we apologize for any disappointment regarding our housekeeping policies, we're happy to hear that you enjoyed your overall time with us at Best Western Royal Sun Inn & Suites. We hope you'll join us again the next time you come to the area. Jimmy Solanki, General Manager

"A relaxing night's rest"

5
dsurra, Deming, New Mexico 18/04/2022

Our room was clean and comfortable and quiet. The pool and hot tub were clean and enjoyable and the staff is friendly and helpful. We especially like the breakfast at Bumsted's restaurant. It's far better than the standard hotel breakfasts!

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Dsurra, Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. We're also delighted you enjoyed our pool, and we hope to share another tasty breakfast with us in the future. Jimmy Solanki, General Manager

"Convenient base for exploring Tucson"

3
User 14/04/2022

The hotel is a little tired and in need of renovation. Air conditioning units in particular are extremely noisy, making it difficult to leave them on overnight. The front desk staff were friendly and cooked to order breakfast is very welcome.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Fiona, Thank you for sharing feedback about your recent stay at our hotel. It's good to know you enjoyed the excellent service of our amazing front desk team and our delicious, cooked-to-order breakfast! Your comments are important to us, and we will use them as we continually work to improve our guests' experience. Please consider allowing us to host you again on another visit to Tucson. Jimmy Solanki, General Manager

"Budget Friendly and Excellent Customer Service!!"

5
DaveJ_Mayor, Roseville, California 11/04/2022

The front desk receptionist was warm and receptive! Our room was clean and quiet even though the hotel was fully booked. I was recognized as a Diamond Rewards member, given a couple of water bottles and awarded 500 points. I would stay here again!

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Dave, It is wonderful to hear that our attentive service and clean, quiet accommodations managed to make your stay with us so great. Thank you for your thoughtful review, and we hope that you will come back to see us at Best Western Royal Sun Inn & Suites again soon! Jimmy Solanki, General Manager

"The Breakfast is a Highlight"

4
JerryM302, Los Angeles, California 08/04/2022

This is an older but well maintained property with friendly and helpful staff. We were upgraded to a large suite which came in handy as we travel with bicycles and need to bring them inside each night. The best part of the stay was the breakfast in the morning at Bumsteds. There are ample selections and the portion sizes are healthy, the food is tasty, and the service is friendly. You can't ask for much more.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Jerry, It was a delight to hear you had a great stay at Best Western Royal Sun Inn & Suites. We are glad you enjoyed the delicious breakfast and our friendly staff. Come back and visit us again soon! Jimmy Solanki, General Manager

"Enjoyed our stay"

5
bgofo, Pinetop-Lakeside, Arizona 07/04/2022

Everyone is so friendly and beds are comfortable and you get plenty of pillows. We love the breakfast and the fact that there is a bar on property is definitely a big bonus. Excellent food. It's very close and convenient to downtown businesses.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
It was a pleasure to welcome you to Best Western Royal Sun Inn & Suites. Friendly service and comfortable beds are just a couple of the benefits you can expect when you stay at our hotel! We're so glad you loved our convenient location and tasty breakfast. We'll see you again soon! Jimmy Solanki, General Manager

"Great Breakfast"

4
Anylin3, Longboat Key, Florida 01/04/2022

This is an older property with outside corridors and no elevator to the second floor. I did like the fact that there were semi-private sitting areas with no smoking allowed outside each door, that allowed you to enjoy the Tucson weather. The room was small, but well appointed with a refrigerator and an occasional chair in addition to the desk and chair provided. The room was clean and the TV remote in a bag. What I liked most about the stay was the adjoining restaurant with free breakfast. You were given a choice of 8 different breakfasts. The ones we had were very good with friendly service.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Anylin, We loved having you as our guest at Best Western Royal Sun Inn & Suites. Our housekeeping team works hard to keep our property clean and sanitized, so they will be pleased you recognized their efforts. It's terrific that you were impressed with our delicious breakfast and friendly service! Should your travels bring you back to Tucson, we hope to be your first choice for accommodations. Jimmy Solanki, General Manager

"Always good"

5
Robert L, Boise, Idaho 23/03/2022

This Best Western has been our "stay to " place in Tucson for almost 15 years. Consistency is the key I can count on it being a good experience.The location is great for the desert museum and easy freeway access as well as getting downtown to 'Old Tucson. Parking is good and there is a restaurant within the premises.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Robert, We're proud to include you among our returning guests. It's great to know that our convenient location and onsite amenities keep you coming back to see us. Thank you for your kind words. Please come see us again soon. Jimmy Solanki, General Manager

"Solid value room"

4
User 20/03/2022

Hotel was in a very convenient location and felt safe and comfortable. It was a generally quite location with a small bit of train noise, but nothing that kept us awake. Room was clean and beds were comfortable. The bathroom and whirlpool tub were a bit outdated and tub looked old with some stains and cracked tile, but it still seemed clean. The pool and hot tub were very nice! We enjoyed the breakfast very much and thought it was much nicer than your typical hotel breakfast. Overall a nice stay!

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
It was a pleasure to host your recent stay at Best Western Royal Sun Inn & Suites. We're delighted to hear that you had an enjoyable visit and welcomed our convenient location, as well as had the opportunity to try our delicious breakfast menu. Your feedback regarding aspects of your visit that could have been even better is gratefully received and allows us to continually make improvements. Thank you for your kind comments and we hope to have the opportunity to welcome you back soon. Jimmy Solanki, General Manager

"Good for a night"

3
Beautifuldays2013, Baltimore, Maryland 16/03/2022

Clean, convenient to downtown, comfortable bed, quiet. Did not like jacuzzi tub because of height getting in and out of shower. New sofa needed. TVs are small. Breakfast in hotel restaurant is slower than a typical buffet option. Can't say I loved the place. Overall, okay.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your recent overnight stay and we appreciate you taking the time to share your insightful comments. While we're pleased that had an agreeable experience and enjoyed our convenient location, as well as our clean and comfortable accommodations, we're sorry to hear that we fell short of meeting your expectations. Your feedback regarding the aspects of your stay that could have been better is gratefully received and allows us to see where we could be making improvements. Given the opportunity we would like to impress you on another occasion. Jimmy Solanki, General Manager

"More than expected"

4
Martha B, Meridian, Idaho 14/03/2022

I was pleasantly surprised with many aspects of my stay. I called from the Phoenix airport to let the front desk know I was running late and was on my way. I was told not to worry, to travel safely, and I was given great directions to the motel. Very helpful since I had never been to Tucson. My room was clean and comfortable. I especially appreciated the fully lighted magnifying mirror in the bathroom, the earplugs provided, the walk in shower (no tub - which is fine with me), and the full breakfast at Bumsted's restaurant (on the property). The location was also great for all the things I was doing in the area.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Martha, It's always a pleasure hearing from our guests. We're glad our friendly staff and clean, convenient accommodations impressed you. Thank you for the lovely review. We look forward to your next visit. Jimmy Solanki, General Manager

"Excellent service"

5
grendusoz1, Puerto Penasco, Mexico 12/03/2022

Definitely stay again, clean, good customer service Excellent bed with clean bedding Breakfast with the room was a full hot breakfast Very helpful staff and all the room appliances worked Definitely stay at this Best Western Again

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
It was a pleasure hosting you at Best Western Royal Sun Inn & Suites! We're glad our clean, comfortable rooms provided you with the ideal place to rest and that our tasty breakfast was to your liking. Our friendly staff will also be glad you felt welcome while you were here. The next time you're in town, please come see us again. Jimmy Solanki, General Manager

"close to downtown"

3
ralphd0544, Prescott, Arizona 09/03/2022

Hotel is centrally located to downtown shops and restaurants, it has a good restaurant on site with free breakfast, and also has a lunch and dinner menu. Rooms were ok but nothing special. Pool and jacuzzi are well located. Very friendly staff.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Ralph, It sounds like our location provided a great deal of convenience for you, and we couldn't be happier! We're also glad you enjoyed our pool and hot tub, which are perfect for relaxation after an adventurous day. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thanks so much, and safe travels ahead! Jimmy Solanki, General Manager

"Disappointed"

2
Freedom31462930975, Los Angeles, California 07/03/2022

Whoever named this establishment the royal suites must have had a sense of humor. A Shoddy remodel fails to compensate for this building shortcomings. I would hardly call this a proper suite. The sitting room is small and consists of a couch in front of a TV. It opens to a small balcony but overlooks a parking lot. Wallpaper is peeling away from the walls. The bathroom is a remodel inside of a large closet, and the sink essentially blocks the toilet. There is no effective sound insulation between floors. This will give you a place to sleep and get you off the street but it is an overpriced establishment that fails to live up to its name.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for sharing your valuable insights. It's unfortunate that our accommodations didn't meet your expectations. Rest assured, our dedicated team members will continue to work diligently to provide comfortable stays to each of our valued guests, and we hope you will consider visiting our property again. Jimmy Solanki, General Manager

"Noise factor untenable"

3
User 06/03/2022

There is no mention on any advertisement that there is train noise each time a train comes to a nearby crossing. There is no mention of a church nearby that begins bells at 4 a.m. and continue incessantly at 6 a.m.. They don't mention that noise is so bad the property provided ear plugs in the room (first time I learned noise might be a factor)

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Ronda, Thank you for reaching out to us. Please accept our most heartfelt apology for any outside noise that disturbed your rest. We also regret that the earplugs we provide for our guests weren't effective for you. It was never our intention to keep this information from our guests. Hopefully, the rest of your travels were enjoyable. We appreciate your input and wish you safe and pleasant journeys. Jimmy Solanki, General Manager

"It was okay"

3
User 27/02/2022

Our bed was uncomfortable and the hotel is older. Furniture in our room was broken. Desk staff was kind and professional, breakfast was super yummy. The bar is loud and rowdy until they close. I am unsure if this is a usual occurrence as we only stayed one night,

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Elizabeth, Thank you for taking the time to highlight our yummy breakfast and fantastic staff. If there is ever a problem in your room, please do not hesitate to reach out. We would've loved to find a solution for you. Rest assured that we will look into your feedback to ensure our accommodations are in top-notch condition. We hope to welcome you back again the next time you are in Tucson. Jimmy Solanki, General Manager

"Amazing staff!"

2
jaesgems, Nashville, Tennessee 21/02/2022

As close to downtown as you can get, without being downtown. Safe overall. Amazing staff that's very friendly and willing to help. The outdoor pool was actually heated and enjoyable. Would stay here again in the future. As much coffee as you need in room!

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
It was wonderful hosting you during your travels to Tucson. We're so pleased you were impressed with our ideal location, amazing service, and heated pool while you were here. If there is anything we could have done to add to your trip, we encourage you to let us know. That being said, we appreciate you reaching out, and we look forward to your next visit! Jimmy Solanki, General Manager

"Bring earplugs"

2
fourpartains, Redlands, California 20/02/2022

Visiting the university and picked this one for location. Loud trains over night, sirens, homeless, and aged appliances and amenities. If the price were less it would have been fine but it was high for the terrible night sleep we got.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for sharing your concerns with us. We apologize wholeheartedly for outside noise that disturbed your rest. Your feedback will aid us as we strive to improve the value we offer our guests. Having said that, it's good to know our proximity to the university was convenient for your needs. We welcome your input and would appreciate an opportunity to make this up to you. Jimmy Solanki, General Manager

"Mustang"

5
776larryl, Gardnerville, Nevada 15/02/2022

Ideal place to stay if you are attending the Rock and Gem Show. Central to those exhibits on the north end of Tucson. Found mineral specimens at Barlow's, Bruce and Debbie Barlow owners. This venue is about 10 blocks from the Best Western. American Indian Venue is also close.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We're thrilled to hear that our convenient location was perfect for your visit! The next time you're in the area, we hope you'll count on Best Western Royal Sun Inn & Suites once again for accommodations. Jimmy Solanki, General Manager

"Awesome"

5
piranhapattie, Austin, Texas 06/02/2022

Place was clean, price was affordable, friendly staff, good breakfast, clean rooms, and had a whirlpool tub in bathroom, which made every night a rest full night. Easy parking and close to everything we wanted to do. Very enjoyable experience staying at this hotel.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We appreciate you taking the time to review your stay at Best Western Royal Sun Inn & Suites. It sounds like we impressed you with our friendly hospitality and clean accommodations! From our on-site parking to our delicious breakfast, we aim to deliver a stress-free experience. Come back soon! Jimmy Solanki, General Manager

"Don't stay there!"

1
User 05/02/2022

Multiple things didn't work, tv wouldn't come on, major light bulb in bathroom was burnt out, and worst of all the hotel placed charges on our credit card for more than double what our total cost was expected to be.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We're disappointed that your experience was not what it should have been. What you have described certainly does not match the high standards we strive to uphold, so our team will look further into the concerns in your room. In regards to your final bill, please know that deposit funds are returned after your stay based on your bank's timing. Of course, please do not hesitate to reach out for assistance if any issues have not been resolved or with any further questions. Thank you for your time, and we wish you all the best. Jimmy Solanki, General Manager

"Handy but Dated"

3
User 07/01/2022

We stayed at the Royal Sun while visiting family that lives in the neighborhood. It was handy but the rooms are dated. The free breakfast is great and the staff is always pleasant. The price is reasonable and we will probably stay there again, just wish they would update the rooms.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Peggy, Thank you for staying with us and taking the time to share your thoughts. We're glad our tasty breakfast and friendly staff impressed you and that you appreciated our competitive rates. However, we apologize for any disappointment with the appearance of the rooms, and we'll keep your comments in mind. Please come see us again soon. Jimmy Solanki, General Manager

"Nice room"

4
User 28/12/2021

We had a king with sofa. Room was comfortable and spacious. Front desk staff were professional and pleasant. Angela and another receptionist were very helpful in providing info to enhance our stay. The one disappointment is that the breakfast they offer in their restaurant must be eaten inside with no provision for those who are not comfortable with inside dining. Even a bagged grab n go muffin and yogurt would have sufficed or we would have understood a service charge to cover the cost of togo containers. But overall this was our second stay here and we were happy again.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Saylor, We always enjoy hearing from our guests. It's great to know that our comfortable rooms and friendly staff impressed you. However, we apologize for any confusion about breakfast. A complimentary to-go option is available. Please come see us again soon. Jimmy Solanki, General Manager

"Fun stay in Tucson"

5
phoenix4000, southwest 27/12/2021

We wanted to be near the center of activity since it was 12/25 and we knew few things would be open. We were very happy with the location. Checkin was easy, quick and friendly service. Room and bed were fine. Found a fun restaurant that was open and had a drink afterward at Che! Great trip.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for visiting Best Western Royal Sun Inn & Suites. It's terrific that our friendly service and comfortable rooms were just a couple of highlights of your stay over Christmas! We're honored to read about your wonderful check-in experience, as our team works hard to provide amazing hospitality. When you are back in town, count on us for the value you deserve! Jimmy Solanki, General Manager

"It was a wonderful visit, the people very friendly, professional and caring . The accommodations were great."

5
Daydream29017378721, Leona Valley, California 17/12/2021

The people were fantastic, the accommodations great, and the breakfast was outstanding. The location was excellent. The upkeep of the property was worthy of special note. We were provided a extra special surprise with and upgrade for our stay. A very nice perk.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for choosing to stay at Best Western Royal Sun Inn & Suites. Providing comfortable accommodations and exceptional hospitality is our specialty, and we're thrilled you had a wonderful visit with us! It was our pleasure to offer you breakfast, and we're so glad you found it to be delicious! Come back soon! Jimmy Solanki, General Manager

"Well Located - Pleasant Surprises"

4
Teachpet, Prescott, Arizona 15/12/2021

Very clean and well situated. The room smelled a little musty but that was because of where the HVAC was set. I'd suggest a simpler thermostat that is easier to use. The complimentary breakfast was a pleasant surprise. Room was well appointed and in good, clean condition. It's a shame the property is split by an alley.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for sharing how much you enjoyed your stay at Best Western Royal Sun Inn & Suites. It's great to hear that you enjoyed our delicious complimentary breakfast and liked our clean, well-maintained accommodations. We look forward to welcoming you back when you are next in Tuscon. Jimmy Solanki, General Manager

"Great"

5
User 12/12/2021

Staff is really good rooms are very comfortable the price can be but high but it's worth it checking in is fast they have late check out and they don't rush you out like other hotels it's one I prefer going to

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
It was our pleasure to host you at Best Western Royal Sun Inn & Suites. Providing comfortable accommodations is our focus, and we're thrilled to hear we're doing a great job. On behalf of our friendly team, we look forward to seeing you again next time you travel to Tucson! Jimmy Solanki, General Manager

"Clean and confy"

5
pedrorY1485LA, Mexico 09/12/2021

Great Hotel, very clean and comfortable. We really enjoyed our stay and the personel was very respectfull and helpfull. We are definetly staying here again if the occation arises. Traveled with my wife and 2 babies, had a blast

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Pedro, Thank you for the five-star review and for choosing Best Western Royal Sun Inn & Suites for your family vacation. We are thrilled you enjoyed our friendly staff and clean and comfortable accommodations. We look forward to your next visit. Jimmy Solanki, General Manager

"Travel Through Town"

5
K8265NYroberth, San Jose, California 07/12/2021

This is the second time we stayed at the Royal Sun. The staff is always friendly and helpful. The bed is comfortable and the rooms reasonable clean. The best trip is the hot breakfast in the restaurant. We would highly recommend the Royal Sun.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
It warms our hearts to read your review, and we're so happy to hear you enjoyed your time at Best Western Royal Sun Inn & Suites. It's especially great to know you appreciated our clean accommodations and friendly staff. Your recommendation is greatly appreciated, and we hope to welcome you back to our hotel the next time you are in town! Jimmy Solanki, General Manager

"Best Western Tucson"

3
User 23/11/2021

Location was very dated and needs updated. Carpet was very dirty. Trains went by all night blowing horns. Floors must be very thin, the people above my room very noisy. Went to Bumsted's to use my breakfast coupon at 7;30am, out of fruit, granola and yogurt. The only nice things I can say are that the bed was very comfortable, room was large, shower was hot and the front desk folks were very nice and friendly and professional.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our comfortable beds and friendly staff impressed you. However, we apologize for any concerns about the condition of the property and noise disruptions. We'll keep your comments in mind for future improvements, and we invite you to stay with us again should you be back in the area. Jimmy Solanki, General Manager

"Very clean"

5
TMM03, San Diego, California 19/11/2021

It was a really nice clean room. We were traveling with our 2 dogs and it is nice finding something clean and affordable. The staff was very nice as well. Would definitely stay here again. Thank you for allowing dogs!

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We were happy to provide you with clean, pet-friendly accommodations, and we're glad you enjoyed your visit. The next time you need an affordable, welcoming place to stay in the area, please come see us again at Best Western Royal Sun Inn & Suites! Jimmy Solanki, General Manager

"Breakfast makes the difference"

4
GreywolfAbilene, Abilene, Texas 12/11/2021

Room was clean. Shower, no tub, but it had hot water. Room was quiet enough. TV was a flat screen and large enough. Staff was very friendly and helpful. Breakfast was much better than average, equal to what you would get at Denny's or IHOP. I would stay here again.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your recent stay at Best Western Royal Sun Inn & Suites as well as your wonderful review! We are thrilled you enjoyed so much about your stay including our friendly staff, clean rooms, and of course the awesome breakfast! We look forward to hosting you again the next time you are in the area. Jimmy Solanki, General Manager

"Disappointed"

3
User 08/11/2021

I have stayed at this hotel for many years and always enjoyed it. I stayed there in May and had a great room. This time , not so much. The concrete walkways around the rooms are dirty. My room did not have a fridge. It's like the place is going to seed. Don't know if I will stay there again. For their price there is a lot of other nicer places to stay.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear John, While we are always happy to welcome back a familiar face, we apologize if we failed to meet your expectations this time around. Please know that our friendly front desk staff is available to try and rectify any concerns that our guests may have during their stay. That being said, our team will be sure to address your feedback, and we hope you will allow us another opportunity to impress you down the line. Jimmy Solanki, General Manager

"Margie"

5
User 30/10/2021

The rooms were clean. The hotel provides vouchers for breakfast to the restaurant across the way, the food was very good. The overall experience was great. Staff for both the restaurant and the hotel were friendly.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Margie, Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their exceptional service. It's also great to know that our clean rooms added to your experience. If your travels bring you back to the area, please come stay at Best Western Royal Sun Inn & Suites again! Jimmy Solanki, General Manager

"Good stay"

4
504fw, Oakland, California 28/10/2021

Good customer service. They were good about moving us to room with more light and microwave. Hotel location was quiet. Note that there were no elevators for the two story buildings. Included breakfast was ok.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for choosing Best Western Royal Sun Inn & Suites to host your stay. It is fantastic to hear that you liked our friendly, accommodating staff and enjoyed our breakfast options. We look forward to welcoming you back again soon! Jimmy Solanki, General Manager

"Helped make a Tucson Vacation that much better!"

5
leonardb662, The Woodlands, United States 17/10/2021

Very Good location, Very spacious rooms. WONDERFUL staff! Made a reservation on the road on the way there. Made an error in the reservation, and staff helped me fix it even though they did not have to. At check in, got a visual tour of property from outside the lobby, which was very nice. They also made great restaurant recommendations and a place for an emergency tire repair! The property is a bit older (they said 1963), but VERY well maintained, so has a genuine classic look and appeal. Very nice grounds. Breakfast is in a restaurant just across the main driveway into the property. About 10 items on the complimentary made-to-order menu. We'll definitely return to Tucson and definitely choose this hotel again!

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Leonard, Thank you for coming to visit us at Best Western Royal Sun Inn & Suites! It was an absolute pleasure to help you make the most of your time with us. Our team is dedicated to caring hospitality. We appreciate you highlighting our ongoing efforts to deliver modern comforts in our classic surroundings. Come back and visit us again soon in Tucson! Jimmy Solanki, General Manager

"Great overnight stay!"

5
LarnaDune, Claremont, California 11/10/2021

Nice, friendly, efficient staff that was very helpful. The room and grounds were very clean and well kept. The adjoining restaurant was clean and the service was friendly and efficient. Food selection was limited but it was fresh and tasty.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
It is delightful to hear how much you appreciated our fantastic staff, delicious dining options, and spotless accommodations. Thank you for sharing! It was a pleasure hosting you at Best Western Royal Sun Inn & Suites, and we hope you will come back to see us again soon! Jimmy Solanki, General Manager

"Not going back"

2
ADulcich, Flintridge, Ca. 11/10/2021

This was not in the best neighborhood and a 25 minute walk to restaurants. Earplugs provided because they have karaoke nights. $299 a night was unacceptable for no maid service, no water provided in rooms upon checkin, Jet bathtub looked sketchy and room smelled like cigarettes

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking the time to let us know about your stay. It is disappointing to hear that your stay did not meet your expectations, and we sincerely apologize. We want to ensure every guest receives clean, comfortable accommodations and will be discussing your concerns with our team. All the best in your future travels. Jimmy Solanki, General Manager

"passing through town"

5
ClaudeM373, San Diego, California, United States 09/10/2021

I found this Best Western as i was driving into Tuscon from a long drive out of San Antonio. I had travelled 882 miles in one day and was totally beat. I chose to stay in a room with a king size bed. I call it the king suite cause man was this room sweet. by far one of the nicest rooms i have stayed in. The shower was awesome and the adjoining room with sink and towels was roomy. The front desk recommended the on-site bar and restaurant. This too is one of the best restaurants i've gone to that's connected to a hotel. Most other hotel restaurants are seriously an after thought. the food was well portioned and the night life of the bar was lively. I suppose being next to a university is a plus lol. Great stay, clean room, good food and friendly staff. Will be staying at this hotel again anytime i find myself in Tuscon.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Claude, Wow, that's a very long day of driving! We know that after a tiring day like that, you are probably happy to land any place, so we are absolutely thrilled that we were able to turn your day around and make it exceptional! The staff at Best Western Royal Sun Inn & Suites thank you for the opportunity to pamper you, and we look forward to you staying with us again in the future. Jimmy Solanki, General Manager

"Clean, nice rooms and property with free cooked to order breakfast."

5
User 07/10/2021

The suite we were assigned was nice. It was modern. It was quiet. The parking was convenient. The grounds of the motel were well maintained. The bed was comfortable. The carpet was clean. The cooked to order breakfast was a nice perk.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear John, You can always count on Best Western Royal Sun Inn & Suites to provide modern, comfy accommodations to relax in as well as a nice, delicious breakfast to wake up to. Thank you so much for choosing us for your visit to Tuscon. We look forward to welcoming you back again soon. Jimmy Solanki, General Manager

"feels homey..."

5
A5122KMdavidec, New Orleans, Louisiana 27/09/2021

love all the landscaping and foliage.....friendly front office too.....I stay here every time at my Tucson stopover on cross-country trip between California and Louisiana.....rooms are clean and comfortable and strong a/c....

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for choosing to stay at Best Western Royal Sun Inn & Suites again; we love welcoming back our returning guests. It is fantastic to hear that you liked our clean, comfy accommodations and friendly staff members. Please come back and see us again soon! Jimmy Solanki, General Manager

"Family Trip"

2
User 22/09/2021

My family and I stayed at the Royal Sun Inn & Suites 9/21/21. We were in Tuscan to see the Gold Over gymnastics tour. Our suite did not resemble pics on line. Tub stained, carpet very dirty and hard beds.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Kimberly, We appreciate you notifying us of your recent stay, but are sorry to hear you and your family found the room to be subpar. We use guest feedback to help us continually improve. We will be discussing your concerns with our staff to make improvements. Thank you again for notifying us of your experience, and we hope you will consider staying with us again so that we can improve your perception of our hotel and provide the stay you expected and deserve. Jimmy Solanki, General Manager

"Birthday Stay"

5
User 21/09/2021

I was in town spending my birthday with my family and chose this place based on location. I didn't really have expectations, but when we got there the customer service was amazing. They upgraded my room for free for my birthday. The ladies who checked me in and out wished me a happy birthday. My room was clean and very presentable. Overall my experience was incredible. Will definitely stay here again.

"Not COVID-19 sanitary"

1
MissJordan01, Tucson, Arizona 07/09/2021

Terrible experience my room was not cleaned thoroughly we are still in a COVID-19 pandemic. Refrigerator had old ice cream in it that was melted and everywhere there was old butter in the fridge the couch had trash clearly sticking out of it the trash cans were not emptied and the bathtub was dirty very clear and evident that my room was not cleaned. I was offered some rewards points as compensation the next day I had to let housekeeping in my room to clean my room again I left the room at 11:30 AM and returned at 2:30 PM and the room still was not finished being clean I did not get access to my room until 3 PM at that time I went back in the room and the trash was still in the couch and there was actually a piece of steak left on the carpet that was missed from the trash housekeeping definitely needs to be trained. Completely disappointed and unsatisfactory

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We're distressed to hear about your experience. Please accept our apologies for any concerns about cleanliness and housekeeping. We'll pass your comments along to them, and we hope your next trip is more pleasant. Neil Shah (GM)

"College drop off at UA"

4
Julie U, Seattle area 30/08/2021

We had a great 3 night stay here at the Royal Inn and Suites in August 2021. We were dropping off our freshman at the University of Arizona. The location to UA was awesome! It was too hot outside to actually walk it (will try that in October when we head back) but the drive was around 5 minutes to campus. We stayed here based on the location. We did hit the pool everyday which felt really good in the Arizona heat. There were no towels though by the pool and you had to hike over to the check in building to get towels. Also, there were no coverings over the metals bars to get in and out of the pool. You really just had to dive in because there was no other way in without scalding your hands! The hotel is more "motel like" which wasn't appealing at first. However, I did really enjoy having chairs outside our door to sit outside and enjoy the weather. Every sign showed no smoking but I could smell smoke everywhere we went. Many guests were just sitting the chairs outside their rooms smoking and it was hard to escape. The front desk staff was exceptionally nice! They would bend over backwards to make sure you had everything you needed. We had no conditioner in our shower and 3 different people came by to replace it and make sure we had everything. We did see housekeeping walking by outside with their carts and they always greeted us and asked if we needed anything. It's easy to overlook the minor issues we encountered and the run down state of the hotel when the staff was so friendly and accommodating wanting to make it right.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Julie, On behalf of the Best Western Royal Sun Inn & Suites team, thank you for the opportunity to host you and for your review. We're thrilled that our convenient location and wonderful service were both highlights of your visit. That said, we do apologize that other aspects of your stay didn't meet your expectations or our own and we have notified our staff accordingly. We hope to welcome you back the next time you're in the area! Neil Shah (GM)

"Stay here often"

4
JerryPPhoenix, Phoenix, Arizona 25/08/2021

My "go to" hotel for Tucson, never disappoints.Great location for downtown or the UofA. On site free breakfast is made to order and darn good. One star off, because the 'Rona is over and the property needs a bit of a refreshment, but it's very clean and comfortable.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Petruk, Thank you for choosing Best Western Royal Sun Inn & Suites and sharing your review. It was a pleasure to serve you again, and we're glad our excellent location and delicious breakfast offerings were some highlights of your stay. Thanks for your comments regarding updates, as well; we'll keep them in mind. Our team trusts you enjoyed a great night's sleep in our comfortable accommodations. Come back to see us again soon! Neil Shah (GM)

"Tucson"

5
Emmett D, Salt Lake City 22/08/2021

Nice location and property, do need a car to stay in his location, but there is a nice cafe / bar on property, with frequent entertainment. BW offers a full sit down breakfast at the cafe next door. ( although on property, the cafe is not under BW management ). The hotel offers ear plugs, but we have never needed them, and the hotel is approx. 1/2 mile off I-10.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Emmett, It was a pleasure having you as a guest at Best Western Royal Sun Inn & Suites. We truly appreciate the kind words about our pleasant location and the lovely cafe next door. Please keep us in mind the next time you visit Tucson. Neil Shah (GM)

"A comfortable overnight stay"

4
GretchenH588, Scottsdale, Arizona 16/08/2021

Front desk staff was friendly; our room (104) was very conveniently located on the ground floor close to the lobby; it was clean, comfortable and very dark at night with good blackout curtains. The complimentary breakfast to order at Bumstead's was quite tasty and we enjoyed immensely the CHIVETV videos on the large screen TVs in the restaurant! We will make this our headquarters as we visit our grandson in grad school at U of A!

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Gretchen, Thank you for sharing your experience staying with us at Best Western Royal Sun Inn & Suites. It is great to hear that you enjoyed our delicious breakfast offerings and that you enjoyed a good night's sleep in our clean, comfortable accommodations. We look forward to welcoming you back in the future. Neil Shah (GM)

"Regular"

5
User 16/08/2021

I'm a regular here and this is always my first choice. As a Diamond Select member of BW rewards and a international traveler, I rank this location in my top 20 best locations to visit. Always a pleasure.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Moe, We were thrilled to receive your excellent review of Best Western Royal Sun Inn & Suites. It is an honor to know that one of our Diamond Select members ranks us as a top choice for great places to stay. Whether for business or pleasure, you are always welcome when you are visiting Tucson. Neil Shah (GM)

"Mine"

4
User 15/08/2021

It was a great experience, and I will be using Best western on all my out of town trips.I especially like the rewards program from best western . I will definitely recommend Best Western to my work colleagues.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Jesse, Thank you for your recent stay and review. We're so pleased to hear that you plan to stay with the Best Western family on all of your upcoming travels. We look forward to welcoming you back. Neil Shah (GM)

"Another great stay at Best Western Royal Sun"

5
User 15/08/2021

We live in Phoenix and make trips every now and then to Tucson to visit some of our favorite places. We have stayed at the Best Western Royal Sun several times. We find the rooms clean and the staff friendly and helpful. The pool and hot tub are also clean and we have enjoyed using them. One feature we find unique is the free complete hot breakfast served in a restaurant setting. The breakfast is always very good and cheerfully served. The hotel is convenient to the freeway and close to our favorite places.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your recent stay and review. We're so pleased that so many aspects of our hotel exceeded your expectations. We look forward to hosting you again the next time you visit Tucson! Neil Shah (GM)

"Unplanned Stay in Tucson"

4
jromani86, Tucson, Arizona 14/08/2021

The diner next door is great for breakfast. Rooms have been updated and were very clean. No problems, issues, concerns. I needed a place to crash for the night. The amenities next door were more than accommodating,

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for choosing Best Western Royal Sun Inn & Suites while you were in Tucson. We're glad that our clean accommodations and excellent location made your stay so comfortable. It was an honor to host you and we'd love to welcome you back the next time you are in town. Neil Shah (GM)

"Eh"

3
User 12/08/2021

The location was not very good there was noise all throughout the night the suite was very nice the regular rooms were subpar AC didn't work well breakfast was subpar because they made it pay just to take it upstairs overall I would give it a 5 out of 10 and it has room for improvement

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Zielbauers, While we're glad you enjoyed our excellent location, it is unfortunate that not everything was quite as you expected. At this time, please know that we have certain policies in place so we can ensure we are delivering a safe experience for our guests during the current pandemic. We'll keep your thoughts top-of-mind as we improve, and we hope for another chance to impress you on the road ahead. Neil Shah (GM)

"The Hotel s conveniently located near old town area"

4
alinaw392, St. George, Utah 07/08/2021

The staff were helpful, bathrooms could use some updating but the breakfast at Bumsteads was so incredible that it made up for any issues with the hotel. I would go back just for the breakfast. Hands down best breakfast at a hotel that I've ever had. And I do love the set up of the hotel and the courtyards.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Alina, Thank you for your compliments on our excellent breakfast! We're glad our friendly staff made you feel welcome and that our location worked well for your trip. However, we apologize for any issues with the bathroom, and we'll keep your comments in mind. Should you be in the area again, please come back to see us. Neil Shah (GM)

"Delicious Breakfast"

5
User 01/08/2021

We just stayed at the Royal Palms BW for a family reunion. The highlight of our stay was the hot breakfast offered at the adjacent restaurant, Bumstead's, which was part of our package. There is a set menu, but the selections are top quality, perfectly prepared and served by the friendliest staff. Our family gathered for breakfast each morning and the delicious food and kind service was truly a highlight of our trip. Also- I am a vegetarian and there were deliciously prepared vegetarian and vegan dishes on the menu- a rare treat. We enjoyed several dinners, appetizers and baked from scratch desserts and each meal was consistently top quality with generous portions. Traveling with children isn't always easy but Bumstead's was always there for a quick and delicious bite to eat.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Nina, We are thrilled to hear that we were able to host your family reunion. We know how important it is for guests to have a delicious meal when traveling and want to thank you for highlighting your amazing dining experience. Our team can't wait to welcome you back to Best Western Royal Sun Inn & Suites. Neil Shah (GM)

"Nice Hotel"

4
User 21/07/2021

We stay at this hotel every time we visit Tucson. It is a great value for the money. It is clean, the staff professional and the beds are super comfortable. It is also very convenient to downtown Tucson and to the University of Arizona.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We're proud to include you among our returning guests. It's great to know that our clean, welcoming accommodations and comfortable beds continue to impress you. Thank you for your kind words. Please come see us again soon. Neil Shah (GM)

"Nice place"

5
R8796CDkathyl, Sparks, United States 21/07/2021

The room was clean. Hotel is a little older but revamped. Thanks for upgrading us withou even asking.!front desk is really easy to deal with. Great efficient employees. Will be back. Oh and breakfast was really good

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Kathy, Thanks for taking a moment to share your fantastic review! We're glad you enjoyed our clean accommodations; our staff was happy to provide your upgrade, as well. Our team trusts you had a cozy stay, and we look forward to welcoming you back to Best Western Royal Sun Inn & Suites. Neil Shah (GM)

"Worked for us"

4
Newsbyscott, Phoenix, Arizona 20/07/2021

Business trip stay so all I needed was a place to sleep and shower. Check in was quick and Ashley was very friendly. Room was dated and worn but it was clean,spacious and had a fridge. Free made to order breakfast was a nice bonus. We did here trains in the early evening but other that a heavy rain we heard no other noise after 9pm. If you just need a place to stay right off the freeway for a night or two this one isn't a bad choice

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
It was a privilege to host you during your recent business travels. We're glad you appreciated our tasty breakfast and friendly service. However, we're sorry for any inconvenience caused by the evening noise. Our team will look into some creative solutions to assist with this. We hope your overall stay was comfortable, and it would be a pleasure to welcome you back to our property. Neil Shah (GM)

"EVEN BETTER than the reviews"

5
User 09/07/2021

After a 860 mile drive from Carmel and reading most of the Trip Advisor reviews for Tucson I decided we should try the Best Western Royal Sun. We were greeted by Angela and she is the most pleasant as others describe. Entering our cool room (outside temp at 115) and taking our things easily from the parked car we both commented This is Really a Nice Room! Spotless and refreshing! My husband is on a liquid only diet and hoped the adjoining restaurant offered soup. William, the host, was most enthusiastic and sympathetic. Lots on the menu but NO soup. William suggested he bring the box of soup and he would heat it up in a bowl. And the chef fried an egg (not on dinner menu). I had a piece f meatloaf and glass of house wine from the bar. Delicious! William, Angela, the comfortable bed and linens, good shower made our stay one of the best on our journey. Highly recommend this over the generic chain hotels. Oh I forgot to mention: after checking into our room the phone rang?!? Angela from the front desk checking on us to make sure everything was ok with the room. And to assure us someone was at the front desk 24 hrs. We left early before the restaurant opened for our complimentary breakfast prepared from an extensive menu. Not the typical breakfast bar. I never write but always read and use travelers reviews. I am so impressed with this hotel I felt compelled to share with others.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Chris, It was a pleasure having you stay with us at Best Western Royal Sun Inn & Suites and an even bigger delight hearing your wonderful words regarding our staff. Our staff always strives to go above and beyond to make our guests feel welcome. We will be sure to pass along your praise! We're glad you enjoyed your clean and comfortable room and can't wait to welcome you back next time you are in the area. Neil Shah (GM)

"BW Royal Sun Inn"

5
User 27/06/2021

We enjoyed our stay at the Best Western Royal Sun Inn. I requested that the two rooms I had reserved be close to each other and they were right next door! And being on the ground floor was super convenient since we had brought along our little dog...and we were happy to pay the $25 pet fee, too! And the (free) made to order breakfast at the restaurant next door was wonderful, too.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Cathy, Thank you for staying at Best Western Royal Sun Inn & Suites. We are so glad to hear that you and your family, including your dog, enjoyed your stay and that we were able to accommodate your request to have the rooms close. We'd love to have you stay with us again the time you are in town! Neil Shah (GM)

"Angela is the best"

5
User 25/06/2021

The front desk attendant (I think her name was Angela?) was incredibly kind and accommodating. I had concerns about my car as I had some valuable items inside and she made sure I had a good parking spot and even told the next person on shift that night to keep an eye on it for me.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Julian, Our amazing staff works hard to ensure all our guests have everything they need and will be proud you appreciated their exceptional service. Thank you for the lovely review! It would be a pleasure to host you again at Best Western Royal Sun Inn & Suites. Neil Shah (GM)

"A place to lay your head down."

3
tvltech, Hawaii 22/06/2021

The front desk guy was very nice. We were in a corner section of the hotel, but with 3 gals we felt comfortable and so were the beds. It was quite for most of the night. Some guy came into the outer hall and screamed, perhaps he had a bad nightmare, but soon he went away. We slept good and had a decent shower. We went to the restaurant onsite to have breakfast as they made it to order. The food was good, a nice choice. If you are just looking for a place to lay your head down and sleep, not a bad place off the hwy.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for choosing our hotel and sharing your remarks. We're glad you enjoyed our comfortable accommodations and trust your stay was relaxing. Please do not hesitate to let us know if there is anything that could be improved upon for next time. We appreciate your time, and please allow us to serve you again. Neil Shah (GM)

"I usually stay here in Tucson. But, it is getting shabby."

3
jessla2013, Bisbee, Arizona 17/06/2021

Room needs work, bedding, lighting need improvement. I had a king jacuzzi room, tub was very difficult to use and it was the base of the shower. Bath room was very dark and exhaust fan did not shut off. Several lighting fixtures in room did not work. Bedding needs to be updated.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Jess, Thank you for being our guest again during your travels to Tucson. We always want to provide the best possible experience for our guests and appreciate the suggestions for how we can make your next stay even better. We will discuss your feedback with our team and hope to host you again. Neil Shah (GM)

"Good hotel, great breakfast"

5
User 14/06/2021

The hotel was visually a masterpiece. From the beautiful fountains, to the metal southwestern decor adorning the 2nd floor railings. It's very impressive upon arrival. The interior of the suites are a bit dated, and they clearly went for style over substance, but the beds were comfy and it was overall a good experience. While normally a day trip, I'd stay here again the next time I need to stay overnight in Tucson.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for paying us a visit to Best Western Royal Sun Inn & Suites. We appreciate you highlighting our decor and our attention to detail throughout our property. It sounds like you rested well! We look forward to serving you again on your return to Tucson. Neil Shah (GM)

"Nice place"

4
leed809, Montreal, Canada 02/06/2021

Check in was quick and easy no stress there I saw that they had a pool and hot tub I wished l had jumped in the pool to cool down would be a relief from the heat. Room comfortable good quiet a/c which you really need bed was good walk in shower everything very clean and comfortable. The area where you are is walkable to the downtown area which is really interesting you do have also walkable restaurants etc all in all a good spot to stay in. Would certainly go back again.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Lee, Thank you for your stay at Best Western Royal Sun Inn & Suites! We are delighted that you enjoyed a lovely experience. Our team was happy to help you get in and get comfortable. Thank you for detailing some of what made your stay great, like our cozy rooms and awesome location. Visit us again soon! Neil Shah (GM)

"mi Night do gpoz"

5
User 26/05/2021

like staying there nice rooms affordable the jaccuzi is the best if the price was lower be really nice and I would staye there more often staff cool nice n quiet there its very relaxing at Night just to much homeless in the area

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your recent stay with us at Best Western Royal Sun Inn & Suites and for taking the time to leave your comments. We're pleased to hear that you appreciated our affordable rates, as well as quiet and comfortable rooms. It's also great to know that you had the opportunity to use the hot tub. Your feedback regarding the vicinity of our property is gratefully received as this enables us to constantly review guest satisfaction. Thanks again, and we hope that you'll consider staying with us the next time you're in the area. Neil Shah (GM)

"Overnight stay"

5
User 17/05/2021

We were traveling from California to Florida . Tucson was our first and last stop. After staying there the first night we decided to stay there on the return trip as well. It was very clean and comfortable.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Robin, We're excited to hear that you were able to get some much-needed rest during your long road trip. We appreciate your decision to stay with us on your way back to California as well. Here at Best Western Royal Sun Inn & Suites, we always try to provide clean and comfortable rooms for all of our guests, so we're happy to hear that was your experience. We wish you safe travels and hope to see you again soon! Neil Shah (GM)

"Worst Western is More Like it"

2
taz8569, Los Angeles, California 11/05/2021

I have stayed at MANY Best Westerns and have always had a nice time, and have stayed at this particular one before. Unfortunately this stay at this particular Best Western wasn't that great. The bed was so hard that it felt like sleeping on a pool table. The sofa bed was broken, they said it would be fixed, but it never was. Also it was covered something that I'm actually glad it wasn't usable. The first morning the water pressure for the sink and tub was very low and in the middle of my shower the water just shut off. The second day the pressure was again super low. We were warned to make sure there was nothing in our car and that it was locked up because many cars get broken in to. We got luckily that that didn't happen, but to say some unsavory characters were in that parking lot at night is putting it lightly. If it wasn't for the front desk, the maintenance, and housekeeping staff this Best Western would have gotten one star.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Taz, Your feedback is valuable as it helps us improve. While we're glad our wonderful staff impressed you, we apologize for any issues with the bed and hot water as well as for any concerns about safety. We'll pass your comments along to the appropriate staff members, and we hope your next trip goes more smoothly. Neil Shah (GM)

"Too good to get up early"

3
Tina H, Tucson, Arizona 11/05/2021

We enjoyed a quick comfortable stay. He enjoyed the sitting area, I enjoyed the jetted tub, and we both enjoyed the comfy bed. Too bad we slept in because breakfast menu looked yummy! Easy check-in and express checkout made it headache free.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Tina, It's always a pleasure hearing from our guests. We're glad our comfortable rooms had everything you needed for a restful visit. The next time you're in town, please come see us again. Neil Shah (GM)

"Dirty and loud"

2
rlafe, Tucson, Arizona 10/05/2021

I booked this room as an overnight in-town getaway. Living in Tucson I was concerned with the location but read the reviews, many of which stated they felt safe and enjoyed their stay. I booked a king suite with jacuzzi, mostly because my partner and I needed a stress-free place to stay for the weekend (the honey-do list is long)! Once we checked in and were in the room, I started the water in the tub. As soon as I ran the jets, a TON of disgusting matter shot in to the tub. My partner took a cup of this to the front desk - where they apologized and credited our stay 25%. The front desk stated they cannot find anyone in Tucson who will service their jacuzzi tubs. We ran the tub and jets four separate times and it never ran clean, so the entire reason for my booking this particular room was moot. I am thoroughly disgusted with the entire thing, and it makes me wonder just how clean the rest of our room was - let alone the hotel pool and hot tub - especially during these COVID times. We had dinner at Bumsteads and it was amazing - the food/staff there is the only reason this review isn't at 1 star - they deserve 5 stars! Once back at our room and in bed, a party in the suite/on the balcony above us started. Truth be told, I was expecting gunshots to start ringing out. Had my partner not been asleep when the party started, we would have just checked out then and not stayed the night. The only reason this review is not 1 star is the food and service at Bumsteads was amazing.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Rlafe, It was a pleasure to have you stay with us during your recent in-town getaway. We sincerely appreciate you taking the time to provide us with a review. We strive to provide a perfect experience for all visitors and deeply apologize that our property did not meet your expectations or ours. We have notified our staff about your comments to ensure they do not happen again in the future. Thank you for notifying us and we do hope you will consider visiting us again in the future so that we can improve your perception of our hotel and provide you with the level of service that you expected and deserve. Neil Shah (GM)

"Pricy for this Best Western"

3
User 02/05/2021

I've enjoyed BW hotels, however, this is more like a Motel instead of a hotel. There is no elevator and the noise level from people outside is apparent. They do leave earplugs in the room. Also, they recently allowed for full cooked to order breakfast but there was no 'to-go' option. I was told you had to eat inside only and couldn't take it outside. This was disappointing as I needed to leave very early. Room was clean, however, the strong cleaning odors forced me to leave the door open for a while as it hurt my lungs. The door knob had to use force to open. The bed was okay (firmer than I prefer) and the rest of the room was well equipped. I do not like to leave less than a 5 star review but since this BW was more like a Motel, I thought I'd share my experience so others can know what to expect.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
While you were able to enjoy our clean accommodations and well-equipped rooms, it appears that we have some work to do. You can be confident that our team will discuss your comments as we work to improve overall guest satisfaction. We apologize for any aspect of your visit that was less than ideal. We would love another chance to impress you the next time you are in the area. Neil Shah (GM)

"Staycation"

5
User 01/05/2021

Always a pleasure! A lovely niche in the middle of town. Abundant foliage and birds singing. Staff always goes out if their to make visit awesome! Angela, you are much appreciated! Thank you so much for your fabulous customer service, above and beyond the call of duty!

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Laura, It was our pleasure to welcome you back to Best Western Royal Sun Inn & Suites! We're delighted you enjoyed our convenient location and exceptional hospitality, and we'll be sure to share your compliments with our team. Our staff trusts you had a relaxing getaway. Come back to see us again soon! Neil Shah (GM)

"Short getaway"

5
yancytaylor, Onna-son, Japan 29/04/2021

We really enjoyed our stay at the motel. The staff was friendly, the service was excellent and the rooms were clean, comfortable and nicely decorated. The outside pool and hot tub area allowed us to relax after a fun day of exploring the area.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We appreciate you taking the time to share your experience with us. We are thrilled to hear that after a day of exploring the area, you were able to enjoy our comfy accommodations and relaxing pool area. We would love another chance to welcome you back to Best Western Royal Sun Inn & Suites. Neil Shah (GM)

"Clean, comfortable and great location "

3
User 27/04/2021

We recently stayed at the Best Western Royal Sun Inn. It's a motel style property with exterior doors. Between hiking and going to Tombstone, we didn't spend a lot of time at the hotel. Here's what I liked about my stay: - phenomenal made to order breakfast!! The food was delicious and they offered quite a variety for the complimentary breakfast. The restaurant workers were also very friendly and outgoing. - the front desk staff and housekeeping was super friendly and attentive. With covid they don't do the daily housekeeping which wasn't an issue for us. I had some random requests that housekeeping provided right away. - excellent location. We appreciated being within walking distance from 4th Ave. where there are plenty of bars and restaurants. - spacious rooms! We stayed in a suite with 2 queen beds. There was a living space with couch and TV and a door separating it from the bedroom. The beds were super comfortable and the vanity area had plenty of counter space which I appreciated. Housekeeping did a great job cleaning it...the room was spotless when we arrived. We didn't take advantage of the pool or hot tub but we stopped by the area. Looked nice...the hot tub was bigger than I expected. Things that could be better: -the jetted tub in the bathroom is really old and should be replaced. It detracts from the room. Even replacing with a regular bathtub would be better. (In my opinion) - there is a train that is nearby. Honestly, it didn't bother me at all...I slept right through it but it could bother some people which is why I mention it. I appreciated that they supplied ear plugs. Worked like a charm! - the exterior could be freshened up. All in all, I was happy with my stay and will likely stay here again next time I'm in Tucson. It's a great value, comfortable, spacious room and the complimentary breakfast is delicious! It definitely exceeded my expectations. :)

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking the time to share your experience with us. We're glad our location made it easy to explore our surrounding area, and it sounds like you had a great time doing that! However, we apologize sincerely for aspects of your stay that could have been better. Your input will aid us as we continue making improvements, and it's good to know the earplugs we provided helped you sleep undisturbed by outside noise. Our team is pleased that our spotless, comfortable accommodations, scrumptious complimentary breakfast, and warm hospitality exceeded your expectations for great overall value. Your thoughtful praise is welcome, and we hope to make your next visit even better! Neil Shah (GM)

"good location"

4
fkendell, Surprise, Arizona 27/04/2021

Great location for us. Easy access to freeway but not too close. Staff friendly and helpful, facilities and room clean. Parking adequate and also clear of debris. Attached bar nice for an evening cocktail.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for sharing your comments on your recent visit with us! It sounds like our facility amenities helped make your stay an enjoyable experience. We will be glad to pass your compliments along to our team. It was a pleasure hosting you, and we hope to see you again soon! Neil Shah (GM)

"Wonderful hotel"

5
GarnDeb, Mesa, AZ 25/04/2021

Everyone on staff is very friendly, the rooms are very clean. Restaurant food is great, Bumsted's bar is so fun. Prices are reasonable. We enjoyed star gazing from the spa each night. Highly recommend this hotel. It is very close to downtown Tucson.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Deb, It brightens our day to know your stay with us was nothing short of exceptional! We're delighted you enjoyed our phenomenal hospitality, clean accommodations, and awesome amenities. Our team trusts you had a memorable trip, and it would be our pleasure to welcome you back to Best Western Royal Sun Inn & Suites. Neil Shah (GM)

"BW Tucson N Stone Ave"

5
johndelore2, Buffalo, New York 24/04/2021

Excellent service, reasonable price, good breakfast. Good location. Will definitely stay again. Highly recommended. plenty of parking. cannot say anything bad about this stay. now just filling inn words to get to 200 characters.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear John, Thank you for choosing to stay with us during your travels to Tuscon. We are delighted to see you like our delicious breakfast offerings and found our staff to be friendly and helpful. Please come back and see us again soon! Neil Shah (GM)

"Tucson Rock and Fossil Show"

5
B3694MGterryh, South Barrington, Illinois 20/04/2021

We always enjoy our stay in Tucson, partly because we enjoy the Best Western Royal Inn & Suites so much. The recent updates to the rooms are nice to see. We always enjoy the full, hot cooked breakfast provided every morning. Also the on site restaurant has an extensive menu and very good food. The bar, attached to the restaurant, has excellent drinks/beers and Karaoke Thursday, Friday and Saturday nights.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Terry, It was a pleasure to welcome you back to Best Western Royal Sun Inn & Suites again. We're delighted you had another fantastic stay with us and enjoyed our delicious food and drinks. Our team trusts you had a relaxing visit, and we look forward to seeing you again soon! Neil Shah (GM)

"Great place to stay!! Highly recommend! "

5
E7689ZHelizabethw, Bremerton, Washington 19/04/2021

My friend and I chose this hotel due to the easy walk to historic 4th St. The staff there is amazing! Extremely nice and helpful, they go out of their way to provide excellent service. The comp breakfast is fabulous and fun, in a diner style restaurant. The pool and hot tub were nice. And as an added perk, there is super fun karaoke right next door, 7 days a week! I will stay at this hotel every time I go to the Tucson gem shows.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your glowing review. It is fantastic to see you liked our friendly staff and were able to enjoy some of our plentiful amenities. We look forward to welcoming you back again soon! Neil Shah (GM)

"Mustang"

3
776larryl, Gardnerville, Nevada 18/04/2021

Noisy (train whistles, day and night) and lacked daily room care. We had to go to the office daily to get towels, washcloths and toilet paper (1). Parking was tight. Best breakfast you will find anywhere.

"Clean but a bit dated."

4
User 16/04/2021

The place was clean, although the bathroom was small and overall the room (we had a suite) was dated. The employees were helpful. A full breakfast was provided by the restaurant next door. It was good!

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
While you were able to enjoy our delicious breakfast and amazing staff, it appears that we have some work to do. We are committed to constantly delivering the best experience possible and will use your comments as we work to improve overall guest satisfaction. Should your travels bring you back, give us another shot. Neil Shah (GM)

"Enjoyed"

4
pattyw682, Brooksville, Florida 13/04/2021

We liked this hotel because it is in a good location. We used it as our base for seeing Tucson area. We went to see National Parks and Bisbee and Tombstone. The room was comfortable and relaxing. There were a few details that we didn't like. One was the timers on the lights, which go out after a while. This includes all the light switches on the walls. Also the room was out of shampoo and conditioner. I liked that they use eco friendly wall containers for the shampoo etc. I did report this but since no one made up our room, we didn't get that done. There was a refrigerator.. I didn't like that there was no microwave. I loved the free breakfast and they had vegetarian options. On day 2 we hung the room tag on the door to say please make up our room. However it fell on the ground probably due to the wind and we did not get our room made up. That was not a huge problem but just a little disappointing. I liked that the room was large and there was plenty of room to do our yoga. We used the pool on the evening of day 2 and we had it all to ourselves. There is also a hot tub.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Patty, Thank you for taking the time to share your experience with us. We are happy our location was among your highlights and that you enjoyed your comfortable room as well. We have a lot to offer here, and we are excited to welcome you back for an even better stay in the future. All the best! Neil Shah (GM)

"Fabulous stay!"

5
User 09/04/2021

We had a complimentary cooked to order breakfast! Tofu, fruit, whole wheat bread for me and hash browns, eggs, bacon and sourdough bread for my husband! Amazing food. Our room was updated retro with a convenient walk in shower. We loved the location and staff and the ease of finding the hotel from I 10.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Dobba, It was a pleasure to serve you during your recent travels. We're delighted you enjoyed our breakfast variety, exceptional staff, and convenient location, and we trust you and your husband had a memorable trip. Please come back to see us the next time you're in the area. Neil Shah (GM)

"Everything was top notch."

5
Linda N, Anaheim 09/04/2021

I was there for 12 nights while my husband was in the hospital. Every staff member was kind and considerate and met my every need. The complimentary breakfast was a nice touch. About 10-12 plates to choose from and if none of them satisfied a person they are the problem not the restaurant. It is pet friendly and while there my aged dog got sick and my grown children transported her a 4 hour drive back to my vet for treatment. As it turned out, we lost her. The following day when I notified front desk I no longer had a pet in the room-I got a very nice sympathy card with their condolences. Part of my stay was in March 21 and part in April 21.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Linda, Thank you for allowing us to serve you during a difficult time. We're very sorry about your dog, and we hope your husband is doing well. Our team was happy to assist in making your visit comfortable, and it's wonderful you enjoyed our breakfast variety. It will be our pleasure to welcome you back if you need a place to stay in the area again. Neil Shah (GM)

"Awful customer service"

3
GregB8766, Tucson, Arizona 06/04/2021

I paid for a room that had a jacuzzi inside of it and the 1st room the jacuzzi was broken the 2nd there was no stopper to hold the water in and the desk just told me sorry thanks for letting us know. I wouldn't have paid $170 for a regular room.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Greg, Thank you for choosing our hotel and sharing your review. We're very sorry for the issue with the tubs and any inconvenience caused. Our team has addressed the concern to ensure any future visits will be exceptional. We hope the rest of your trip was fantastic. Please allow us another chance to deliver the exceptional experience you deserve. Neil Shah (GM)

"Nice stay"

5
User 05/04/2021

We stayed and got king suite for 2 nights and ended up needing it for another night but they were booked up. I had 3 adults and 3 kids in our group...well Maria at the front desk did everything she could so we didn't have to pack everything up last minute and have enough space for us all...wasn't a suite but 2 queen beds and a pull out room in front of the pool was good. The rooms were clean and the restaurant by day/bar, club by night that is on the property was good and boomin at night. I would definitely stay there again and recommend to anyone.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your kind review of Best Western Royal Sun Inn & Suites. It was our pleasure to accommodate you, and we hope you had a relaxing stay. We are honored to receive your endorsement and look forward to calling you our guest again soon! Neil Shah (GM)

"EXCELLENT"

5
User 05/04/2021

This property was excellent. We were close to the University, and had a ton of time to visit with our child. The breakfast was exceptional and ALL of the staff was so kind and ready to please. WE will stay here from now on when we visit Tucson.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking the time to share how much you enjoyed your stay. It is great to hear you found our staff to be friendly and helpful and that you enjoyed our delicious breakfast options. We look forward to welcoming you back again soon! Neil Shah (GM)

"Best employee for Best Western in my 20 years of booming with them"

5
401rickyj, San Jacinto, United States 01/04/2021

For 20 plus years I have booked Best Western world-wide. I have had the pleasure of meeting many employees of Best Western on check in or at breakfast service. This Best Western has the hands down most remarkable employee. Her name is Angela. Angela was very kind to my wife my disability k-9 and myself. We had several issues that were resolved in minutes. The care and professionalism that she displayed, not only to us but others checking in is the best service we could and have ever received at any hotel chain. Best Western got it right in hiring this women who has years of life behind her. Mi wife and I are in our sixties and Angela was in our age group. I hope if you are reading this and are checking in at this location, that you meet Angela.

"Hotel is reliably good choice with restaurant next door"

5
Tobejs, Vista, California 01/04/2021

Multiple stays at this well-located hotel have been enjoyable. Staff is excellent and rooms are comfortable. Restaurant next door (under new ownership) offers convenient good food and service for both dinner and free breakfast.

"First motel after a year of not traveling!"

5
EJF_trips, Sitka, Alaska 30/03/2021

The staff is great! Helpful. Enjoyed our stays here, both in January 2020 and March 2021. Good breakfast at Bumstead's too ( included). Not just awful waffles and muffins. Good location for running errands.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
It was a pleasure to welcome you back to Best Western Royal Sun Inn & Suites! We're thrilled to hear that we were able to provide such an enjoyable experience and you had the opportunity to try our delicious breakfast menu, as well as appreciated the attentive service our team delivers. Thank you so much for taking the time to share your kind comments, and we hope that you'll come back and see us again soon. Neil Shah General Manager

"Complementary breakfasts great!"

4
Susan C, Denver, Colorado 27/03/2021

Good location, close to Speedway Blvd., average room-but somewhat on the dull side even though recently remodeled; free full breakfast daily just a bit away was a real plus. Woman at motel desk gave very good referrals for restaurants for dinner.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Susan, From our delicious breakfast to our amazing location, we are elated to hear that you had a great visit to Best Western Royal Sun Inn & Suites. Next time you are in Tucson, count on us again for another fantastic stay. Don Harrison Manager

"Average - great breakfast!"

4
legalese, Eagan, Minnesota 23/03/2021

We have stayed at Best Western's across the US, and they have all been very nice and not motels, so we were surprised that this was a motel style. We just didn't look at the photos on this site before booking. The rooms were typical motel layout, and nice and clean, despite the age. The bathroom had a horror movie window in the shower (like big enough for someone to climb thru), and while taking a shower the next morning, we realized it was unlocked the whole night! We were on the first floor, and the lot next to our room was vacant, so left us sketched out. The grounds were nice and clean - great large water feature out front. The breakfast was awesome! Rather than the grab and go other best westerns have been doing, you get a full breakfast at the restaurant across the street. And it was super delicious!

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking the time to let us know about your stay. It is great to see you enjoyed our delicious breakfast options and liked our clean, comfortable accommodations. Please know the safety of our guests is our top priority and we will be passing on your concerns to our team as we strive to improve for our future guests. We hope you will come back and see us again; we want to meet and exceed your expectations. Don Harrison Manager

"Horrible place"

1
User 20/03/2021

Over priced, hidden fees not shared with Expedia. Filthy rooms. First night was a disaster water damage created a problem with our king suite. Was called but no message left, we showed up early at 1p was not told at desk that our room had a problem but that they were behind on cleaning and some rooms were damaged. Was called an hour later that it was our room that was damaged asked to take a standard king. Called back later that a mini suite opened up. Then when we arrived back at the hotel at 330p they needed another hour to clean mini suite and asked if we would take a double queen standard room. Then offered to knock my price down to 112 a night (I booked the king suite through expedia for 118 the first night 113 the following 5 totaling $795) so then told "they could drop my rate to 108." The room was filthy...took a shower walked across carpets and bottoms of feet were black; toilet seat had blood or lipstick on the side. Next day got our suite, a bit cleaner but same problem with carpets (Need to give a shout out for Mary she went over and above to help...the only good aspect of this trip). Then when we checked out we were only charged 108 a night but all the taxes and fees totalled $774...I am no mathematician but 10+(5×7)= 45 not 21. Very poor hotel. And cleanliness standards extremely poor for normal circumstances, let alone in a pandemic!

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Jamie, Thank you for taking the time to share your experience. We truly apologize for any issues you encountered with water damage as well as cleanliness not meeting your expectations. We intend to review your comments with our team to ensure we are providing the best possible experience for our guests. It's great knowing that Mary provided the service you expected; we'll let her know. If you have any questions about your charges, please give us a call. We look forward to hearing from you. Don Harrison Manager

"For the budget"

3
User 15/03/2021

Decent hotel for a short term stay, especially if youre not expecting to stay in your room all day. Lots of bathroom utilities provided by the hotel and a mini fridge under the TV. Wifi speed and strength is as average for a hotel. pool and hot tub available and at the moment of my travel they were providing breakfast for guests to grab. There is also a karaoke bar near the hotel. I didnt get a chance to go inside or look into if it was pretty active. I noticed it on my leave to the airport.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Roy, Thank you for your comments. It seems you enjoyed your visit overall. We want to earn your perfect rating, so we would love to hear if there was anything you did not like. Take care, and we wish to welcome you back. Don Harrison Manager

"Excellente choice!"

4
User 14/03/2021

Very clean, excellent service, and super comfortable bed! Good location too. I would highly recommend this property. Checkin and checkout was safe and seamless. As a chain BW is consistently good. The staff makes your safety a priority.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Rex, Thank you for choosing to stay with us. It is wonderful to hear you liked our clean, comfortable accommodations and friendly staff. We look forward to welcoming you back again soon! Don Harrison Manager

"Not what I expected"

2
User 13/03/2021

This is a motel, not hotel. Shady people in parking lot and empty lot next door. Sheets had a dark stain near where you face goes. Bathroom very cramped but shower worked well. Check in and out was fast and easy.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for sharing your experience with us. We're glad that checking in and out was easy and efficient. However, we offer our heartfelt apology for other aspects of your visit that failed to meet your expectations. Your comments will enable us to better address the items you mentioned. Having said that, it's nice to know your shower was in great working order. We welcome your input and hope for a chance to make this up to you. Don Harrison Manager

"nice property"

5
mmmensa, Salt Lake City, Utah 11/03/2021

Have stayed many times in the past. Never had any issues. The property has always been safe, but the neighborhood is a little questionable. Close to everything, but that is the case with any place in Tucson. One can easily make it to anywhere in Tucson in 30 minutes by car. You do need a car, not an area I would walk around. Best Western - Royal Sun Inn appears to maintain good covid-19 protocol. No complaints. Nice pool. Bed was a little soft for me, but would have been fine if i did not have back injury Very nice bar, connected to the property. includes a small café - only serves sandwiches, salads and appetizers. The menu is not the usual sandwich shop, but very creative and huge servings, but you can get a traditional hamburger, or have it dressed creatively. Their dessert selection, in it's self, is worth a visit. It is named Bumsted's (? sp) . They also have entertainment after 8:00. At the bar they maintain an excellent and strict covid-19 protocol.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We're always ready to welcome back a familiar face, and we're thrilled that you once again had an excellent stay with us. Thank you so much for your highlights; we appreciate you taking notice of our dedication to safety. It would be our pleasure to welcome you back for another delicious dining experience, so don't be a stranger! Don Harrison Manager

"Restaurant no longer associated with Royal Sun Inn"

4
Emmett D, Salt Lake City 10/03/2021

Nice Property. Restaurant used to be associated with the hotel, but now it is a separate entity. They no longer offer the free made to order breakfast or the 2 free drinks. The bar now has karaoke and various special activities occasionally. Bumsted's is the name now(? spelling) they have a very large sandwich menu that's not your run of the mill sandwiches and huge amounts of food & excellent desserts. When covid is over this will be a very fun addition to the hotel experience.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Emmett, We are grateful that you depend on us each time your travels bring you to Tucson. We're committed to continuing to raise the bar and to impress every guest who walks through our doors. Hopefully, you'll be joining us for karaoke in the future! Don Harrison Manager

"A beautiful and clean room with a comfortable bed."

5
phoebej506, Florence 09/03/2021

The woman that checked us in was very kind and helpful during our stay. The room was very clean and the bed was super comfortable! They had a breakfast bag of fruit, fruit juice, a muffin and a granola bar. It is the standard for Covid times.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Phoebe, Receiving your five-star review of your stay at Best Western Royal Sun Inn & Suites has brightened our day. From our cozy rooms to our convenient breakfast, you can always count on us for a great visit. If your travels bring you back to Tucson, we hope that we'll be your first stop! Don Harrison Manager

"Family Funeral"

4
User 02/03/2021

We were in Tucson for a family funeral. Looking for a clean place to lay our head at night. I tend to lean on other reviews when looking at places. The reviews here were very good. The beds were very comfortable and the price fit our budget. We would stay there again if ever back in the area.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Deb, Thank you for allowing us to host you during your recent visit. We send our condolences for the loss of your family member and trust you were able to enjoy some time with loved ones. Our team hopes to welcome you back under happier circumstances. Thanks for taking the time to share your review. Don Harrison Manager

"i loved the cozy atmosphere of the tucked away property! Very clean room and common areas. the landscaping was lovely"

5
User 28/02/2021

quiet room great stay. i wish i had booked my whole trip there. The private owned restaurant seemed expensive until you get your large portions of food. great tasting nice look to bar. food was filling and tasting great. maybe slightly under staffed for the time of day. i would recommend the hotel and restaurant to anyone passing thru area

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for the lovely review and recommendation! We're glad our clean, quiet rooms were exactly what you were looking for. It's also great to know that you enjoyed your meal. If your travels bring you back to town, we'd be happy to host you again at Best Western Royal Sun Inn & Suites. Don Harrison Manager

"Leisure and holiday"

4
User 26/02/2021

good bang for the buck! Many of the breakfast areas have been closed and so it will be far more convenient once the covid scare is at an end and they reopen! The service is generally very good at all Best Westerns!

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear David, We're happy to hear you enjoyed your holiday with us and that you loved the friendly service we provide. Next time you're in the area, we hope you'll remember our excellent value and come see us again! Don Harrison Manager

"Great place"

5
Natter-Beans, Seattle, Washington 24/02/2021

Location wasn't quite as convenient as I hoped but driving to downtown was fast and easy just not walkable at night. Amenities were perfect! Pool was heated and hot tub was lovely! Breakfast and room solid! Bar and restaurant on site was absolutely amazing! Fun and great drinks. Food looked and smelling awesome too! Best bed ever! We both remarked how good the sleep was.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We enjoyed being your host, and we thank you for your comments. It is lovely you enjoyed our pool and dining, among other things. We have it all here, so we hope to see you again for another fun and comfortable stay! Don Harrison Manager

"Has everything you need"

5
User 20/02/2021

Staying here was pleasant. They have a bar with karaoke every night. And dinning onsite you dont have to leave once your there. Entertainment and food all in walking distance. Staff is friendly. The room was clean and very suitable for our stay.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Emilia, Our goal is to impress everyone who stays at Best Western Royal Sun Inn & Suites, so we're happy to hear we succeeded with you! It's great to know that our onsite dining and entertainment added to your experience. We're also glad our attention to cleanliness and service impressed you. The next time you're looking for convenient, welcoming accommodations in the area, please come see us again. Don Harrison Manager

"Good"

4
User 19/02/2021

Nice best place And that was worth the effort to get a room here and I. Luck to his e someone what wak djdjrdnurjr gu rbr dnrj rgyydbrydjejdhrhdh ddgedgsUSB r vdhdvdnajej Rhys ldhdjrhrhd uth rhrjrjdhd ugh rhd GB dvd uh r

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Cesilia, Thank you for taking the time to let us know about your stay. It is wonderful to hear that you liked our clean, comfortable accommodations, and trust you enjoyed a good night's sleep. Please come back and see us again soon! Don Harrison Manager

"Nice Stay in Tucson"

4
User 09/02/2021

We enjoyed our stay in Tucson. This hotel was convenient to everything including the Saguaro National Park, restaurants, and shopping. The room was clean and front desk staff was pleasant and helpful. Breakfast was disappointing as it has been during the pandemic with go bags that are lacking. We did stay at a competitor hotel on our way home and they were serving a hot breakfast in a very safe manner....basically you told a staff member what you wanted from the buffet and they served it to you like in a restaurant. I am hopeful that BW can adopt this type of breakfast service soon.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Ellen, Thank you for sharing your comments with us! We are delighted your visit was excellent. It is wonderful our location, cleanliness, and service were all wonderful for you. We do hope we are able to offer our full breakfast soon. Nonetheless, we wish you the best, and we look forward to seeing you again at Best Western Royal Sun Inn & Suites!

"Super noisy"

2
MontanaCyndi, Montana 30/01/2021

Do not stay here if you want a good nights sleep. The noise from the road and train whistles as well as the paper thin walls will keep you awake all night long. They give you 2 sets of earplugs with your soaps and lotions so they know it's a problem. I am a diamond member and this is the worst hotel in the Best Western chain I have stayed at.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Cyndi, Thank you for being our guest and for sharing your experience. It's unfortunate you experienced noise disturbances while you were here. We do offer earplugs and hope you found them useful. We appreciate the feedback and wish you safe travels ahead.

"Manager Don is a TOPGRADE Man & Hotel Manager"

5
frojofro, Akron, Ohio 29/01/2021

As LONGTIME Best Western Reward members, and inveterate road "warriors", NEVER BEFORE over 20 YEARS have we been gifted by the positive acquaintance and remarkable professionalism of ANY Hotel Manager, or employee, as we just enjoyed with Don, whose employer ought to majorly reward him for his vast array of people skills, professionalism and overall management style, as experienced and witnessed throughout our stay. Don DEFINITELY "makes" your specific Best Western the great stay it was, along, of course, as does the location's vintage, if nicely renovated "look" and walkable proximity to the desirable West University area! Thank you, Don, for your gracious and respectful assistance with all of our needs. We appreciate your presence there!

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Receiving recognition for our staff always brightens our day, and we can't thank you enough for putting the spotlight on Don! We are truly looking forward to sharing your review with him and seeing the smile that it puts on his face, and he will certainly be rewarded for his hard work and dedication to guest satisfaction. Many thanks for choosing Best Western Royal Sun Inn & Suites, and we wish you the best in your travels ahead!

"Bestwestern"

5
User 28/01/2021

Great hotel would love to stay again. Customer service was great,room was clean,and housekeeping was fantastic. Can't wait to go back to Tucson to stay at bestwestern again.thanks for the great stay..

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Jihana, It would be a privilege to serve you again at Best Western Royal Sun Inn & Suites! From our terrific service team to our spotless rooms, we're thrilled your experience was nothing short of amazing. We're looking forward to having you back, and we wish you continued good health and safe travels!

"Train noise and leaf blowers"

2
wagnerwj, Oxnard, California 17/01/2021

Extremely loud train noises with horn blowing all night long & into the morning. Leaf blowers running at 7am. No sleep. Changed room three times due to door lock not working then thermostat. Peanuts & trash under sofa bed. Making me wonder when/if sheets ever changed if it's not lifted to sweep under.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We appreciate you taking the time to share your insightful feedback regarding your recent experience at our property. It saddens us to hear that we were not able to meet your expectations. Please accept our sincere apologies for any noise disturbance you encountered during your visit and for the initial issues you had with the AC unit and door lock. We will address your concerns with the rest of our team and work together to ensure these problems are resolved. We consider all feedback an opportunity to continuously review and improve guest satisfaction. Thanks again, and we hope you will allow us another chance to deliver the stay you were expecting.

"Deceiving"

2
User 10/01/2021

Looked nice in pictures. When got there everything was just sub par. Toilet wobbled. Front door had cement flaking off and didn't shut good. The tv plug was dangling in mid air and it came unplugged. Tub looked so old.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We set high expectations, so it is unfortunate you were not pleased with your visit. There is always a chance for improvement, so your comments will be noted and addressed. We hope to have another chance to impress you, and we wish you the best along your way.

"Nice clean hotel"

5
jamiegareyc, Houston, Texas 21/12/2020

This is a great no-frills hotel that is extra clean and comfortable. The on-site restaurant was good too. Front desk was very friendly and the restaurant staff was too. Great stop if you are on a road trip.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Jamie, Comfort, cleanliness, and convenience can always be found at Best Western Royal Sun Inn & Suites. We're thrilled that you enjoyed your stay, and we appreciate you taking the time to share your kind words. If your travels bring you back through Tucson, we hope that we'll be your first stop!

"Nasty, filthy Rooms"

1
User 11/12/2020

Front desk staff was great, but went quickly downhill from there... to numerous unidentifiable stains all over the floor and sitting surfaces, several different types of hairs all over the place, and for the finale... the jacuzzi tub turned into a DNA bath when I turned it on. FREAKING DISGUSTING!!! Will never stay here again or recommend them to anyone. Do something about your housekeeping!!

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Tyler, Had we known that you were not satisfied with the cleanliness of your room, our team would have been happy to assist in finding a solution. In the future, please do not hesitate to let us know of any concerns you encounter so that we can rectify them. We hope that the next time you're in town, you'll give us another chance to impress you with more than just our warm and friendly welcome.

"For Thanksgiving"

5
beckywE1292TL, Phoenix, Arizona 28/11/2020

Our stay was Awesome great Hospitality was great everything was great the room was wonderful very Clean& very comfortable. Recommend This place.know one bothered us & very nice staff! Thank you we will stay again.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear Becky, We want everyone who stays at Best Western Royal Sun Inn & Suites to have an excellent visit, so we're happy to hear we succeeded with you! It's great to know that our attention to cleanliness and service impressed you. Thank you for your kind words. We look forward to seeing you again soon.

"Friendly service, great clean room"

5
User 21/11/2020

I stayed at the Tucson Best Western on Stone Avenue because it was nearest where I needed to be. Although it's not the best part of town, you couldn't notice at the hotel. My room was super clean and smelled like fresh linen. The amenities were more than adequate and I slept like a baby. I always stay at Best Westerns throughout Arizona, and this was one of the cleanest, best-smelling rooms I've had.

General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
How wonderful to hear that Best Western Royal Sun Inn & Suites is one of the cleanest places you've stayed! We're thrilled our location worked well for your visit and that you had a comfortable night's sleep. The next time you're in town, we welcome you to stay with us again.

"A Mildewed Room"

3
essayhuff, Banning, California 19/11/2020

The motel was not crowded due to Covid 19, so I don't know why we were placed in one of only two rooms that was tucked in a hallway behind another building, where it never got any sunlight. Also not much ventilation. The room looked clean, but reeked of mold.

General Manager, Agency / Consultant at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking the time to share your feedback. However, we are sorry to know you were not impressed with your room. We wish you would have alerted us during your stay as we would have been happy to assist. Your concerns will be looked into, and while we are not able to change the past, we hope for another chance in the future to wow you.

"The room wreaked of smoke"

2
User 24/08/2020

Room wreaked of cigarette smoke. Motel was sold out so no other room available unless I spent another $65. Asked the desk to get someone to deodorize it while I was out for dinner but they didn't. Cocaine straw sitting on one of the chairs, old pickle next to fridge, sticky fridge door. Piece of toilet paper between night stand and bed. TV too small and far away from bed to see easily. A strange guy came pounding on the door the next morning looking for some woman. Bed and bath were clean. Bed was comfy. Bar food was GREAT.

Neil Shah, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. Our job is to offer our guests clean & comfortable rooms with superior service. We clearly failed doing that for you & we are deeply sorry for that. We will be sharing the details of your experience with our staff & we will work on paying attention to details while cleaning & inspecting our rooms. We cannot thank you enough for letting us know the details of your experience as it will help us create better experience for our guests. I hope that you will accept our apologies & consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (520) 622-8871.

"Trip to Tucson to see Saguaro National Park"

4
JustaCruzan, Saint Louis, Missouri 19/03/2020

This property consists of several disconnected buildings adjacent to one another and laid out in sort of an "L" shape. My room was in the building connected to the lobby on the ground floor. There was a nicely groomed patio/terrace outside this building. The pool was one building down. Nothing fancy. The free breakfast consisted of menu options to choose from in an adjacent restaurant. You could also order additional food off the menu. The food and service were good. My room was big and clean and freshly renovated. It was not near the train tracks. So I did not hear trains, as other reviewers mentioned. They were redoing the lobby when I was there. So check-in and check-out were a bit awkward, but they made good with a tough situation. The hotel is not far from major attractions, though not walkable to those attractions. Overall, I was pleased with this hotel and would stay here again.

Neil Shah, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for choosing to stay with us; we appreciate the business. We know you have many choices & we truly appreciate you choosing to stay with us. We look forward to seeing you back soon.

"Trainwreck"

3
oaltamirano2020, Phoenix, Arizona 15/03/2020

The room was a good size and clean. The train seemed to start running during the evening hours. My family and I could not sleep. The front desk failed to tell us about this minor detail. They put a pair of earplugs in the restroom. They should place them on the nightstand for easy access.

Neil Shah, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at the Best Western Royal Sun in Tucson. Your business is very important to us and we value your feedback. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input.

"Beware extra charges!"

1
Mweared, Clackamas, Oregon 11/03/2020

We spent the night using BW rewards points. When checking out, I was told the printer was out of ink so I couldn't get a receipt. The woman that checked us out said we would receive an email receipt. The emailed receipt shows a $30 charge. No idea what that is but I'll be calling to have the charge removed. In looking at other reviews, it seems others have had similar problems. Seems a foolish practice to pull on customers that have been loyal to Best Western. The room itself was ok - nothing special. The stairways and outside areas need a good power washing.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for being a BEST WESTERN REWARDS MEMBER; we deeply appreciate your membership & business. Every day we count our blessings that our hotel attracts such nice and kind hearted patrons like you. We know you have many choices & we truly appreciate you choosing to stay with us. After checking your receipt, we found that $30 was not charged to your card, it was just a posting direct bill to Best Western Corporate for reimbursement to hotel. We hope you will come back and see us again soon. Thank you again for being a loyal Best Western Rewards member & taking the time to complete the survey. Sincerely, Neil Shah (GM)

"Great service"

5
Leslie L, Sherwood Park, Canada 10/03/2020

We enjoyed the location as it was easy to get to many of the tourist sights we wanted to check out. Breakfast was good with options that were good for those people that follow a Keto diet. The only issue that some people may have is that you can hear trains every so often, but it was not an issue for us and the hotel provided earplug in the room.

"Nice hotel, friendly people"

5
User 03/03/2020

I booked this hotel since it is located close to U of A and I was visiting my daughter. Our room was on the second floor in the rear building near the pool. The room was clean and comfortable. Beds and pillow were great! I slept well. We had no problems with noise or train noise. I guess it doesn't bother me plus if it does bother you, there are earplugs in the room. If you have the window in your bathroom, you might want to close the bathroom door before bed. The light comes through in the morning. All the staff I spoke to were really friendly and helpful. The bar next door was nice. I had the delicious empanadas and a local beer. 2 for 1 with the coupon from hotel. Bartender was nice. Karaoke looked fun but I couldn't stay long. The breakfast is typical of a hotel bf. It was good and had enough of a variety. Check in and check out were a breeze. Absolutely will stay here again.

"Staff not helpful"

2
User 26/02/2020

Hotel was okay. Nice pool and fitness center. Hotel staff not helpful. I was unable to get the bill split and no receipt was provided at checkout. When I called several days later to get the receipt emailed, the hotel representative told me they couldn't do that and I would have to call back tomorrow for the GM. I shouldn't have to ask repeatedly for the receipt and I certainly shouldn't have to call back. At the very least the representative should have taken a message. I don't recommend this hotel.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of service issue. We will be sure to share your comments with our team & provide necessary training to create better experience for our guests. We hope you will give us another opportunity to serve you in future. Sincerely, Neil Shah (GM)

"Great value, nice for kids (two rooms), not the best location"

3
Krissycz, Chicago, Illinois 26/02/2020

This was a great value for a room. A joining shut-gun style room where we could have separation from the kids at night. Always a plus! The room was clean. It could be more updated and brighter. The staff were super friendly and nice. We enjoyed breakfast every morning. Thank you for cleaning up after our kids each day!!! The pool is very heated, like a bath tub -- again, our kids loved that. The downside was that I felt the hotel was not in the best area or neighborhood. Also it was not within walking distance of downtown or any type of grocery store or convenience store. Most likely you'll have a car, so this is fine. But sometimes we wanted to walk around or walk to downtown or the presidio area that was just a bit too far for walking.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Sincerely, Neil Shah (GM)

"Hidden Gem"

5
Bob H, Lodi, Wisconsin 25/02/2020

Though neighborhood is slightly shaky, once you enter this oasis of fun and amenities you breathe breezes of paradise. Rooms and layout is pleasing with wonderful warm poo & hot-tubl. Big exercise room. Breakfast is a highlight with great food, wide selection, and above average service in a pleasantly updated dining room. The bar/restaurant serves excellent food and drink. A bonus is the high quality live music here too. They give coupons for the breakfast and bar too which makes the whole package a great value. Friendly hepful staff is the frosting on the cake. Don't pass this place up!

"Highly recommend"

5
37jillw, Ashburn, Virginia 22/02/2020

Beautiful property. As gold level best western members we were upgraded to a suite which was great. Room was clean, staff friendly and helpful.Breakfast buffet at restaurant next door was very good with wonderful staff.

"Fine overall experience"

4
User 19/02/2020

A fine overall experience. Our room was comfy and quiet. Hotel staff was acoomodating. Happy that check-in was available at 2:30am, as our train was late in arriving in Tucson. Location is quite convenient to the very cool 4th Avenue district and to downtown. Complimentary breakfast was quite decent, and would've been even better if the menu had potatoes and skim milk. We stayed during the very popular Gem Show week, so price was a bit higher than we would've liked due to supply and demand. Public access computer in the hotel lobby came in handy when my cell phone died! Light sleepers might be disturbed by the sound of freight train whistles during the night and early morning hours, but our white noise phone app muffled the sound sufficiently.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. Sincerely, Neil Shah (GM)

"Inexpensive, but I don't think I'll return"

3
richard j, Houston, Texas, USA 19/02/2020

Location: The hotel is in relatively close proximity to downtown, the interstate, and the University of Arizona. However, it is also located in a rather sketchy neighborhood, although there does seem to be signs of revitalization. One night I was woken up by a police helicopter circling overhead (not a good sign). One afternoon there was what looked to be a homeless young man eating at a patio table in the hotel courtyard, and he got up and left quickly when he saw me (leaving his mess on the table). Sound: The hotel is located near a very active freight train corridor. They provide ear plugs for guests – use them. Breakfast: So many reviews referenced a free made-to-order breakfast – and that was a big reason why I chose to stay at this property – but sadly that was not what I experienced. Instead, there was a very basic breakfast buffet. The women working the breakfast area were very friendly. Perhaps the hotel changed their model for how they provide breakfast. Check-In Experience: It was smooth. Room: Adequate. The lighting was not so good, but the space was clean. Property Layout: All of the rooms open to the exterior, motel-style. There seems to be plenty of parking. Because of the layout, you'll hear people in the parking lot if they are making a lot of noise. Environment: I appreciated the environmentally-friendly choices in the room. However, these practices should also be reflected in the breakfast area. I don't like using all that plastic. Overall: It's a relatively inexpensive choice, but personally I don't think I'll return.

"RECENT STAY"

3
talkncat, Clovis, California 16/02/2020

I have stayed at many Best Western Hotels across the country. Some of them were excellent and some were very poor (Blythe, CA). My experience at the Best Western Royal Sun Inn & Suites in Tucson, AZ was an overall average one. The room was average to slightly below average. However, the hotel staff were very friendly and well above average.

"Tucson gem show"

3
User 15/02/2020

Seedy neighborhood, loud, busy. Easy access to the Gem shows and down town. No shuttle service was offered. Also very close to Old art district, famous El Charro restaurant, 4th Avenue shops, and UA university

"Clean and nicely located"

3
Ron O, Fairbanks, Alaska 13/02/2020

Our room, regular, was quite large, clean, and well kept. The desk staff could not accurately answer questions about the room though. Since it was on the end, noise could have been an issue. It wasn't really. Parking was plentiful. Breakfast was mediocre, but the ladies who managed it were wonderful. We'd stay there again.

"Cockroaches (big and small)"

2
User 09/02/2020

I feel awful for writing this, because the woman at the reception was really kind, but we had awful issues with cockroaches in room 122. A friend and I were staying at the Best Western for Tucson Gem Show, and the first night a massive (2-3") roach crawled out of the vent near the ceiling. We had to call the front desk and have them remove it. We went that night and bought roach spray, which the receptionist kindly reimbursed us for, and she promised they'd spray early the next morning, too. They called the next day and explained that "a repairman was coming for our TV and microwave," and confused, I explained that we didn't have a microwave and our TV was fine, that the issue was roaches, they said, "Yes..... that," as though they wanted to hide the fact from clients at the front desk. Not sure if they did spray or if it did anything at all, because that night when we got back and opened the lights, a ton of tiny cockroaches scurried out from INSIDE the base of the lamp. We met with the receptionist and she immediately gave us a refund and we booked the rest of the trip with another hotel. She was really sweet but I wouldn't recommend staying here unless you want to take some critters home with you...

"Trying trip made better"

5
Rosie G, Silver City 28/01/2020

My husband and I stayed for 10 days and we were treated with the up most respect and kindness. My husband under went surgery so our stay was not for pleasure but the staff was so understanding and tried to make us as comfortable as possible!!

"Sketchy Neighborhood"

2
dandG3554DE, Eugene, Oregon 28/01/2020

Booked this motel not knowing anything about Tucson neighborhoods. Needless to say my wife and I were a bit concerned about the neighborhood when we were in route within a mile of the motel. Seedy area is the best description we could think of. Especially since motel is across the street from a park that had tents set up. Wife was awakened about 3am to what sounded like a gunshot. Motel does furnish ear plugs which I used so I didn't hear anything at 3am. Motel is old but they've done upgrading in least the room we were in. But it still had an "old" vibe. Toilet set fasteners were loose and the seat moved around when you sat on it. The toilet tank flush handle chain came off and I had to pull the tank lid and refasten. Ewww. We were upgraded to a suite at check in and our room had a jacuzzi tub/shower. But there's no way we were going to use the jacuzzi! Ewwww! Got up in the am and heard what sounded like water dripping in the shower tub. There was a leak above our bathroom shower from the floor above and droops of water were coming out of the ceiling. Old uncomfortable furniture, one refer worked, one wasn't working or not on. TVs in both rooms were small but were mounted on a black backboard to make them look bigger. A bar was located on the property with a limited menu and we were given drink coupons by motel which were buy one get one free for booze only, not soft drinks. Limited menu but burgers were OK. Bar had a two person band and introduced themselves as singing various types of music including songs of "murder". We left after they started their first song. Breakfast was about a 2.5 out of 5. As a Platinum Best Western member this is not a place we'd stay again or recommend. For nearly $100 plus tax we expected better. Very disappointed. Glad it was for only one night.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. Our job is to offer our guests clean & comfortable rooms with superior service. We clearly failed doing that for you & we are deeply sorry for that. We are deeply sorry for the issues you experienced during your stay. We will be sharing the details of your experience with our staff & we will address the issues you have mentioned. We will also work on making improvements that will help us create better experience for our guests. I hope that you will accept our apologies & consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Neil Shah (GM)

"Noisy, unpleasant appearance."

2
cbixie, Grand Island, Nebraska 21/01/2020

We knew we were in trouble when we walked in the bathroom and they had complimentary earplugs. Noisy room, public bathrooms were beyond disgraceful, overall not a pleasant atmosphere. The food at the bar was directly from a freezer bag and less than satisfactory.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. Our job is to offer our guests clean & comfortable rooms with superior service. We clearly failed doing that for you & we are deeply sorry for that. We will share your comments with our team & address the issues you have mentioned right away. Sincerely,

"Very Clean"

4
slbiad, Las Cruces, New Mexico 21/01/2020

This hotel appears to be old, but it is very clean and nice! Obviously newly remodeled, comfortable beds and clean bathroom!!! Most important thing in my opinion. Nice breakfast facility and very helpful staff.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our breakfast. We have recently renovated our restaurant & bar & I am happy to hear that you had a great time. Sincerely,

"A Dump"

1
User 17/01/2020

When I arrived late at night, my room had not been cleaned. I didn't eventually get into the room until 1:30 a.m. and was so tired, I missed half the event that was the purpose for my travel. I couldn't sleep because the room was so dirty (stains in the toilet, bugs on the linen, dust on the mirrors).

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again!

"Good Location Mid Century 2 story"

4
azdiva01, Phoenix, Arizona 10/01/2020

Nice Pool and Hot Tub. Fitness Room a bonus with new equipment. no elevator so prepare to walk up flight of stairs. Restaurant onsite but complimentary breakfast was minimal, with limited menu. EZ parking and secure

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for staying with us; we truly appreciate the business. We are pleased to see you liked our central location that is close to Downtown, U of A, Malls and easy access to freeways I-10 & I-19. We hope to see you back soon. Sincerely,

"Great pool, great restaurant and bar."

5
User 07/01/2020

Room was clean, pool was nice and heated, hot tub was clean. Resturaunt had great food and the beer at the bar was cold. The staff was amazing. The location is close to shopping, food and entertainment. Can't wait to go back.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. I will be sure to pass along your praise of the Royal Sun Restaurant staff, they will be pleased to see that they were able to provide excellent service for you during your stay. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely,

"Good motel, with excellent perks"

5
User 03/01/2020

This is a completely updated motel. Room decor was very pleasant. Nice people who really work as a team, helping each other with the full motel. Nicest benefit was the breakfast. Not a mediocre, cold scrambled eggs, breakfast, but a sit-down meal with good choices of eggs, waffles.

"Nice Older Motel with Outside Entrance to Room"

3
Anna M, Mesa, Arizona 03/01/2020

We were worried about this hotel when we pulled up, but the room was clean and comfortable. If you are not looking for luxury, this is a place that will work. There is a nice bar and restaurant on the property. When we were there both the waitress and the desk clerk appeared extremely stress because of a shortage of staff. They did, however get the job done in the end.

"Great breakfast "

3
madrehoodandoils, El Paso, Texas 02/01/2020

Good location near downtown and the university but far enough from the hustle and bustle of the inner city (where lots of construction is going on). There is a park across the street where many homeless stay, can be off putting for some. Rooms are standard, could use some updating with old carpeting, our room had water stains on the ceiling and the mattresses were a bit harder than I had hoped for. But it was very quiet and we were able to get a good night's rest. Service at the front desk was exceptional and the gym was small, but very well equipped. Parking is plenty and free. Breakfast was delicious and made to order which was fantastic.

"Nice Accommodations at This Hotel"

5
Jiggsmcgee190, Scottsdale, Arizona 26/12/2019

A nice hotel with a deep swimming pool and large hot tub. The exercise room as weights and three different machines. Ice and soda is plentiful and well placed. The free breakfast was like going to any good breakfast restaurant. A large selection of entrees to choose from, all cooked to order. Plenty of options to add at a small charge makes it possible to solve anyone's expectations.

"Get away"

5
User 16/12/2019

The hotel staff is always very nice and helpful. It conveniently located. Minutes to downtown or malls for shopping. There is a lounge on sight, which makes it great to have a couple of drinks when you return. Lounge area is very inviting and relaxing.

"Not the "Best" Best Western we've stayed at."

3
shoegirl011, Edmonton, Canada 08/12/2019

We stayed here for 2 nights just after Thanksgiving. Our room was clean and the beds were comfy. Wifi was excellent. They have a hot breakfast which is served in a restaurant. Rather than having a buffet you're given a menu and you can choose from your standard breakfast combo things, or if you want to pay part of the menu has upgraded items. The complimentary choices were good so we stuck with that. The location isn't the best although it was close to major roads so we easily got around. There are quite a few homeless people around the hotel and in the park across the street. They were harmless but if that's something that bothers you this may not be the hotel for you.

"Thanksgiving"

5
192montyb, Las Vegas, United States 07/12/2019

We always stay at the Best Western Royal Sun when visiting our family in Tucson. The service is outstanding. The rooms are a little dated, but they are clean and comfortable. The fact they have a restaurant on property is a plus as well.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit.

"Quick overnight trip"

4
yogrant62, Austin, Texas 06/12/2019

We only stayed in the room for about 8 hours but it served our purpose. The room was clean and neat, the staff was wonderful. I would stay again if I was in the area. We used our BOGO drink coupons at the bar, they offered a good variety. Unfortunately we left too early to enjoy breakfast

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for the wonderful review regarding your recent stay at the Best Western Royal Sun. We are happy to hear that you enjoyed free cooked-to-order breakfast and 2-for-1 drinks at the Royal Sun Restaurant & Bar. Thank you for choosing to stay with us; we appreciate the business.

"Ok. Nothing exceptional but not bad either"

3
arbonfieti, Wildwood, Missouri 04/12/2019

It served the purpose for what I needed. I was only looking for a 1 night stay closer to where I was going to, so it worked. I figured staying at over of the resorts but was a bit of a longer drive, but next time I'll probably go there as I feel the price difference is worth it. Additionally, there's a train that you can hear from the room. It did not bother us as we are heavy sleepers, and to be fair I don't know how early/late it runs, but couldn't not mention it.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

"Cranky check-in staff member; not a great neighborhood (only one night)"

3
flaneur40, New York City, New York 04/12/2019

The old woman at the check-in could not have been less welcoming. She wanted to be done with me as soon as she possibly could. I felt that it was a chore for her to answer any question I had so I kept it to one: are there any restaurants within walking distance of the hotel. I was not interested in going to Taco Tuesday at the BW restaurant next door. She sent me down University on foot. There is nothing on University for at least a mile from the hotel. There are many dining options near the University on University but not within walking distance. They did upgrade me to a junior suite which I did not ask for and I'm not sure why I was upgraded but thanks. I was there only for one night. I did not like the location. The neighborhood did not have anything to offer except a park with homeless people and a busy highway. Regarding the breakfast, it is "made to order" which is code for you order as if you are in a restaurant. There is no buffet. You get one entree and one beverage and you are expected to tip. You need to choose between coffee or orange juice. Coffee gets free refills. If you prefer a continental breakfast buffet, this is not for you.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again!

"Love BW"

5
Susan M, United States 24/11/2019

I have stayed 44 time this year at BW Hotels in the East and the West. They are very accommodating and I have never had a problem in over 5 years I have been staying there. My favorite Best Western is the Royal Sun Inn and Suites. Why? The heated pool (in Winter) the Spa, the rooms, the internet, the food and the staff are wonderful and kind.

"Older Property but well Maintained."

3
User 23/11/2019

Rooms were semi updated but the carpets were old. Central location to Tuscon attractions on the edge of the university area. The toilet area was small but had a nice walk in shower. There was a sliding window to the back alley that we blocked with a wooden hanger to make it more secure. Our room had an adjoining room/door so we could hear the man next door coughing. When the fan in the room was not running you could hear the trains and movement in other rooms. No elevators. Second story was stair access only and this is a motel style. Pool was large and clean. It loses the sun early so get out and enjoy earlier in the day. Exercise room was okay but no TVs and equipment old. Breakfast was included and was a voucher for the attached restaurant. A nice variety of options and was a nice change from the repetitive standard buffet breakfasts seen at other hotels. Homemade cookies in the afternoons were a nice touch and enjoyed.

"GREAT STAY!"

1
vivianriverar, Los Angeles, California 07/11/2019

Great Location, Reasonably Priced, Made to Order Free Breakfast, Friendly and Helpful Staff. Whats not to Like?S Clean Rooms, Everything Works. small Refrigerator and Microwave Oven. As a Women Traveling by myself for Business I feel very Safe here!

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast & dinner at the Royal Sun Restaurant. We have recently renovated our restaurant & bar & I am happy to hear that you had a great time.

"good value"

4
Cristina C, Claremont, California 05/11/2019

The hotel was nice and clean, the room was very large and updated with newer good mattress, good sound insulation and darkening curtains , great water pressure in the shower. Staff was nice and friendly. Great breakfast.

"First time at BW"

5
markyosten, Apple Valley, California 30/10/2019

When we arrived the room was ready. It was very clean and it did not smell. It is an older building but DON'T count that against it. Quite the contrary. It is built like a tank with real walls so you don't hear your neighbors and the grounds were nicely groomed as was the building itself. You have a choice 10 ten complementary breakfasts to pick from including a drink. Not just some sweet goods coughed on by others The staff was very friendly, professional and accommodating. I have had worse times at hotels that cost 150% more than BW. I can't speak of other BW but I was 100% pleased with the service, staff, and value at this one.

"Great value and friendly place"

4
Karellio, New York City, New York 29/10/2019

Although many people shy away from properties that have rooms that open to the outside, The Best Western Royal in Tucson, AZ breaks that mold. This property is charming, safe and delightful. My room was super clean and the bed was firm and comfortable. There is a pool, large hot-tub and minimal but useful gym on the property. I took advantage of the complimentary breakfast every day and it was great. Also, the owners have taken great pains to do some lovely landscaping and keep the property clean and charming.

"Great stay"

5
bwss42, Boston, United Kingdom 22/10/2019

We had a room opposite the pool and had a great 4 night stay. The room was clean and spacious and a good sized shower. The complimentary breakfast was good if not overly generous. The hotel bar was comfortable if expensive although the 2 for 1 drinks voucher took a bit of the pain away. 4th Avenue is easily walkable and the area is nice.

"Wonderful Hotel"

5
Barbara W, Dallas, Georgia 21/10/2019

I was very satisfied with this hotel. When I checked in, I kind of wondered about the girl at the desk. She was very monotone and seemed disinterested. We went to our room then, and it was beautiful. The landscaping around the property was very pretty also. The made to order breakfast was really good and the cook, Jeff, was a terrific guy. I would highly recommend this hotel.

"Great Stay"

5
K8265NYroberth, San Jose, California 21/10/2019

This motel is conveniently located off of I-10. Though the building was built many years ago, it is well maintained and up-to-date. Our room was roomy, the bed comfortable, and room clean. I great bonus is a central ac system which makes air conditioning very, very quiet. The breakfast is also very good with a restaurant setting with a reasonable selection of free entrees and one beverage. This is a really good motel.

"BW Royal Sun in Tucson"

5
sharon s, Phoenix, Arizona 21/10/2019

excellent location in Tucson, close to downtown without the high downtown rates. close to freeway access, without all the freeway noise. close to university without all the university traffic. clean and comfortable.

"a preferred stop"

5
Dave D, Pensacola, Florida 19/10/2019

We travel to and from California at least once a year. The Royal Sun is always our first choice to stay in Tucson. While not right off the interstate, it is close. The restaurant is at the site and is good. The staff is great. We will continue to return.

"Good location to visit U of A"

3
N_Seuss, San Francisco, California 16/10/2019

This motel is clean and a good location for being close to U of A. They do provide ear plugs, which I found odd until I heard the train whistle. I don't know the schedule, but I didn't hear it during the night, just on a regular basis starting fairly early in the morning. The motel is quiet otherwise. They do provide drink coupons and breakfast coupons, but we didn't use either.

"Great place to stay in Tucson"

5
User 12/10/2019

Great Inn, the room was clean and the staff was friendly and courteous. The inn has a pool, a restaurant, and a lounge that had live entertainment the night I stayed. My stay also included a complimentary breakfast and bogo drinks at the lounge.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your 5-STAR review of our hotel. We appreciate the business you have given us over the years & your loyalty to our hotel. We look forward to seeing you back soon.

"Great Hotel"

5
User 08/10/2019

Stayed here with 2 other couples on our way through Tucson to Mt.Lemon. The staff at check in, did a great job finding us rooms so that we would be close. We were each given 2 for 1 beverage coupons which we we used to relax & visit in the lounge on site. We also were given breakfast coupons for a made-to-order breakfast which was delicious. Our room was very comfortable and quiet. We will definitely stay here again when visiting Tucson,good location.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

"Satisfied"

4
Nicola F, Vallejo 01/10/2019

I booked the room for one night. I checked-in really late. The rep at the time was nice and courteous. It took the clerk a while to register me due to the system being slow. Overall, my stay was good.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your 4-STAR review of our hotel. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. We appreciate your comments and will work on making improvements to enhance our guest's experience.

"Excellent Best Western"

5
Jan S, Fresno, United States 30/09/2019

Good place to stay in Tucson if you are going to attend an event at the University of Arizona. An easy walk to the campus (1.5 miles). The bus stop is right outside the hotel and I used the bus system to travel around the city. The hotel was wonderful; quiet with comfortable beds.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit.

"Great location and value"

5
Bob732, Phoenix 29/09/2019

This older motel has been remodeled and is very clean. The pool is handy, next to a small, but well stocked fitness center. They provide a free cooked to order breakfast and discounted drink tickets for their lounge. We had a problem with our shower draining the first day and we told the manager. He immediately had the problem fixed. Great service! I heartily recommend this place for their value, cleanliness and quality service.

"Best of Arizona"

5
Reydelvalle, austin, texas 24/09/2019

Great stay in Tucson. Appreciated having two chairs outside the room to look at the evening sunset with partitions from room to room outside for privacy. The breakfast was excellent and the servers at the restaurant were friendly and gracious and willing to serve well even at 6:00 a.m.! It was an overall excellent service and I would highly recommend one stay there when in Tucson, Arizona.

"Good"

5
132jennys, Melbourne, Australia 21/09/2019

Really nice budget place. Clean, quiet, good beds, good breakfast. You'd need a car or a 15 minute walk to get to interesting parts of town but Uber works well in Tucson. Pool is nice. Didn't use gym.

"Great old school place to stay."

5
stephtheodore, San Francisco, California 16/09/2019

We live in Vail, and enjoyed our quick overnight stay. Breakfast cooked to order in a real restaurant was fun and different, the bar and free drinks was fun, too. The bed was super comfy. Only complaints is the bathroom light is on a sensor and was blinding in the middle of the night, and the air conditioner was loud. But overall, a nice place with a great location -- we walked to the Fox Theater for a show, and to 4th Ave for dinner and coffee the next morning.

"Big comfortable suites, great breakfast, excellent lounge: very good value."

5
User 11/09/2019

Very good attention to details: powerful but very quiet A/C, top TV sets and ample programming (about 10 premium movie channels), lots of lamps, lights and electrical outlets, very fast and hassle-free WiFi, easy parking. It worked very well for our Saguaro NP West and East visits. Other Tucson attractions are close by. The hotel was built sometime ago but its convenience and style has been well kept. We booked three nights but extended it to five.

"Passing through "

4
User 01/09/2019

Very clean and cool air conditioning. The pool was pretty chlorine heavy. The free breakfast was prepared by the kitchen which was nice for a sit down meal. Would recommend this hotel for sure. The staff was extremely helpful and friendly. Thanks.

"Rest and Relaxation in the Summer"

5
ingridj264, Sierra Vista, United States 27/08/2019

We overnighted at this property on the hottest day of the year, in Tucson. Our car thermometer showed a high of 119. Ouch! When we checked into our room, it was nice and cool. You would never know it was so hot outside! We hurried out to the swim-pool to cool off; the concrete pavers were so hot we had to wear sandals. Half the pool was in sun, the other half shade. What a blessing to go for a swim on such a day! Supper found us in the bar, where drinks, pub food, and an Indie band were available. There were also two tables of Texas Hold 'Em going on. The card-players were not noisy, so that was ok. The Hotel provided 2-for-one coupons for beer, wine, or House Margaritas. Nice on a hot day! The food was ordinary, but lots of it. The band was great; Natty @ The Sunset. Our room was quiet, cool, and big enough for three adults. A refrigerator, big TV, liquid soaps dispenser in shower all added to our comfort. The Hotel also provides a Cooked to Order Breakfast coupon to each Room Guest. Nice choices, good service. This is our second stay at this Property, and it was very pleasant. I would heartily recommend it, especially if one needs to be near the University or Banner Hospital.

"Comfortable and Convenient"

4
Theresa F, Redding, United States 24/08/2019

We stayed at the Royal Sun for 2 nights while bringing our daughter to U of A. The hotel is close to campus, staff are friendly, check in was fast and smooth, room was clean and beds were comfortable. Complimentary sit-down restaurant breakfast was delicious.

"Royal Sun stay"

4
784sthomas, Chandler, Arizona 24/08/2019

When visiting Tucson and the UofA, we've come to stay at the Royal Sun over and over. It's oasis like courtyard and made to order breakfasts solidify our desire to stay at this spacious and clean hotel. The staff always makes us feel welcome!

"An awful experience from the first moment to the last"

1
kate1234567, McLean VA 14/08/2019

Our check-in experience was the worst we have ever had, and we are on an extended road trip and frequently stay in Best Westerns. Angela checked us in and was rude in a myriad of ways. I was shocked to find there were reviews praising her by name because she alone made us think we would never return to the hotel. Next, the website says they have an exercise facility, and says it opens at 7:00 a.m. At 7:30 a.m. the facility was still locked; the front desk first said they would unlock it so we went and put on our workout clothes. But the facility was still locked. So another trip to the front office where we were then informed that the person with the key wouldn't arrive until 8:00, and that maybe the website should be changed. This was a miss by the hotel because we were not just passing through - we were looking for a hotel to be our regular home base since our son just moved to Tucson. We will look elsewhere for our next trip.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for your review regarding your recent stay at our property. Our job is to offer our guests clean & comfortable rooms with superior service. We clearly failed doing that for you & we are deeply sorry for that. We will be sharing the details of your experience with our staff & we will provide more training to offer better service to our guests. We cannot thank you enough for letting us know the details of your experience as it will help us create better experience for our guests. I hope that you will accept our apologies & consider staying with us again so that we can have another chance to provide you with a superior experience.

"Very good place to stay for U of A families"

4
Kim M, Phoenix, Arizona 13/08/2019

King rooms always spacious, clean and comfortable. Very nice to have restaurant on-site and cooked to order breakfast as opposed to trying to find a place elsewhere and experiencing a long wait. Extremely convenient for U of A visits.

"My First Choice in Tucson"

5
rekster, Aubrey, Texas 10/08/2019

We spent 8/2 and 8/3 here during a trip to visit our Granddaughter and as in all our previous visits it was excellent. Don Harrison checked us in promptly and professionally. We were happy to have a room on the ground floor and it was in fantastic condition with beautiful furnishings and was spotless. The grounds are beautiful and in excellent condition. The free cook to order breakfast is always great also. Barbie was our server both mornings and she's fantastic. We'll definitely return here on our next visit.

"Stayed a night Saturday"

4
755daliar, Dallas, Texas 09/08/2019

Traveling from Texas. Our stay was great! 1 night to rest before heading to our destination in California. We checked in on a Saturday. Easy and quick check in. Nice and quite afternoon. Room was spacious. Comfortable stay. Room was clean. We received coupons for drinks which we did use that evening. Next morning we had breakfastwas and it was excellent. Service was excellent. Would definitely stay again.

"They need BW reward card training"

3
U3118GYdaniels, Truth or Consequences, New Mexico 07/08/2019

Great hotel but tried to use Best Western rewards cards....nightmare. Twenty minutes to checkout. After numerous calls I think it is finally straightened out. There is something wrong when the rewards program is the problem.

"Excellent motel"

5
lacie543, Yuma, Arizona 06/08/2019

The staff was most helpful when I explained we needed a first floor room. I should have had something on the phone but forget. They were very accommodating. The room was clean and quiet. This wasn't exactly a pleasure trip, my son had to go two doctors appointments on Monday.

"Miss"

5
User 06/08/2019

Staff was very friendly, the hotel room was extremely clean and fresh. I was by the pool but I did not notice as it was so quiet. The restraint staff was accommodating and the food was fresh and delicious.

"Nice motel close to attractions"

5
THretired, Dayton, Texas 27/07/2019

I first searched online for hotels/motels close to Old Tuscon and the Desert Museum. This is a motel where your door is on the outside. It's not the fanciest place that I have stayed but the staff and room were good. Our room was very nice and clean. We parked by our room. This makes it easy to unload luggage. Check in was easy especially since I am a rewards member. You will receive your free breakfast cards and a drink card for the bar. I do not drink but you can get a soft drink. There is a magnifying mirror and hair dryer mounted on the wall for easy access. Bath products are made in USA. Large towels. Soft beds. Good breakfast. Everyone we met here was eager to please, both at the office and at the restaurant. Great service. Cool air. Check out was easy too. Nice place and easy to get to attractions. Great place for the price. More money to spend on attractions. I would stay again.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit.

"1 nite stay wasn't what we expected"

3
User 24/07/2019

Check in amd check out were great. Staff very friendly. Although our room had a moderate damp odor to it. We don't travel much 2 time since 2003 of of 29 yr marriage. Traveled/ drove MN to AZ to see friends

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for your candid review. We have made notes of your comments & we will share them with our team. We appreciate your comments and will work on making improvements to enhance our guest's experience.

"Great Hotel"

5
Heather M, Puyallup, Washington 13/07/2019

Wonderful staff all around. Awesome breakfast too. Beautiful surroundings, it's like an oasis upon entering the hotel grounds. Folks were friendly, always greeting and acknowledging you as you entered either at the restaurant or reception area. After my stay was extended from a week to 24 days, I felt like I was a part of the family. They were happy my house hunting search had come to an end. I highly recommend this hotel. They go above and beyond.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

"Quick stay"

4
kanecolodgingnd, Pecos, Texas 09/07/2019

The hotel was in very good condition. The pool was great for a hot day. Check in was easy and the room was clean and comfortable. The options for breakfast were good it was at the cafe on site. There is a large workout room.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal.

"Royal with cheese!"

5
Steve C, Toledo, Washington 04/07/2019

Great Hotel! Only complaint I had was we were on the the second floor and we had to pack our gear up the stairs, but we were out having fun and got in late, so cant expect to get the ground when yer in late. Breakfast is great!,, at the restaurant in the front of the Hotel, but be warned. It takes a little while to get in and out, not a big deal, but if your like us and have a big day planned, ya wanna get up and at em. We got a huge room with more than enough space and a jetted tub. Wouldn't hesitate to stay here again next time in Tucson.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit.

"An excellent choice to visit Saguaro National Park"

5
yakirischatz, Plymouth, United Kingdom 04/07/2019

The hotel is really well run and this is shown in all aspects, be it the room or the garden and pool, and above all. the hotel staff. Breakfast was freshly made in their restaurant which had a counter like an old fashioned American Diner. Would really recommend this hotel. Excellent value for money. Wifi worked well and car parking safe inside the compound.

"Over night stay."

4
Wander36902289149, Coronado, California 29/06/2019

It was a stay over stop on our way to Carlsbad caverns in New Mexico. It was clean. Room nice looking and beds were comfortable . Check - was bfast and desk clear was professional and friendly .We would stay there again.

"Beds are not Standard Queen sized"

3
David-Travels2, Utah 27/06/2019

The beds measure 78 inches long by 58 inches wide. A standard queen-sized bed is 80 inches long and 60 inches wide. I'm six foot six, and had to sleep diagonally with my wife in the other bed. Thankfully the breakfast is made-to-order and was very good. The grounds are also well cared for.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for your review; we truly appreciate your comments. We assure you that our beds are either queen size or king size. We are pleased to know that you enjoyed our cooked-to-order breakfast. We hope to see you in future.

"Best Bargain stay in Tucson"

5
John S, Columbia, MD, United States 26/06/2019

This place is one of the best 2 star hotels we have stayed in. For under $100 we had a freshly painted king bed room, decent sized pool and a full breakfast made to order. The staff were friendly and helpful, as well. I would stay here again.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit.

"Best Experience at Best Western"

5
User 23/06/2019

Checking in was fast. Rooms were clean and updated. Wifi password was found in card key, sign-in was easy and Wifi worked fast. Towels were replenished every day. Bed was tended every day cups I used were replaced every day as well, lots of attention to detail.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for being a BEST WESTERN REWARDS MEMBER; we deeply appreciate your membership & business. Every day we count our blessings that our hotel attracts such nice and kind hearted patrons like you. We are pleased to see that you had an enjoyable experience with us. We know you have many choices & we truly appreciate you choosing to stay with us. We hope you will come back and see us again soon. Thank you again for being a loyal Best Western Rewards member & taking the time to complete the survey.

"Nice but noisey"

3
User 23/06/2019

Positives: beautiful landscaping, great price, comfortable and clean room, kind and helpful staff. Includes complementary breakfast cooked to order. Restaurant/lounge attached Negatives: the first room we were assigned smelled horrible.(staff changed rooms for us without hesitation), trains go by all night, walls are paper thin and we could hear every person coming and going. Extremely limited menu and only the lounge portion was open around dinner so we would have had to eat there instead of the restaurant. Odd: instead of shampoo and conditioner we were gifted earplugs (should have been my first warning) Leather throw pillow? Anyone say 70's flashback! Overall, it was an alright place to stay. Didn't get a very good night's rest with all the noise, even with earplugs, which is the point of a hotel. Usually, we turn on the room's fan to create ambient noise but it was whisper quiet. (Some may see this as a plus). While there are a lot of restaurants and fast food places nearby, the neighborhood isn't inviting, we found three closed by 7pm and parking is difficult.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. We know you have many choices & we truly appreciate you choosing to stay with us. Every day we count our blessings that our hotel attracts such nice and kind hearted patrons like you. We are pleased to see that you had an enjoyable experience with us. We appreciate the business & your loyalty to our brand. We hope you will come back and see us again soon.

"Good Bargain hotel"

4
Teri S, Lexington, Kentucky, United States 14/06/2019

Good bargain hotel. It is vintage for sure but the rooms are very clean and well kept. The sit down breakfast is a good value, and you are given 2 for 1 tickets for drinks in the lounge. The pool is very clean and a slight issue with the room thermostat was fixed immediately. Near the university and walking distance to the old city center.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for staying with us; we appreciate the business. We are pleased to hear that you enjoyed all our hotel facilities as well as our cooked-to-order breakfast at the Royal Sun Restaurant & Bar.

"Landscape dominated by blooming flowers"

5
wil r, Tacoma, Washington 10/06/2019

Great room. Very accommodating staff. Older property meticulously maintained. Small plumbing problem; maintenance appeared in a flash. Breakfast at adjacent restaurant offered ample choices, good quality.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for your 5-STAR review of our hotel. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. We appreciate the business & look forward to seeing you back soon.

"Tucson's finest BW"

5
JayHines, Bellevue, Washington 03/06/2019

As a long time Harley / Best Western member I always try and stay at BW properties when available. Some of the properties are in the older part of town which this one is almost right downtown and close to the fun places to visit in Tucson. I prefer the older places with a lot of character and this one is great. Love the place wit hall the great service and accommodations. Richard one of the maintenance men went above and beyond to help us enjoy our day hanging out around the beautiful pool.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit.

"Lovely Surprise"

5
mistych, las vegas, United States 02/06/2019

I had never stayed at a Best Western, thinking it was not so nice. This one surprised me. The check in/out was a breeze. The staff treated us like they were our own personal concierge service. The room has renovated, clean and really comfortable. Bar/lounge was really fun and I guess this is a cool hip part of town, because it had quite a crowd. Breakfast was delicious. Parking was key for us because we had a boat...easy peasy. The entrance was a little low for some boats, but they even had a separate entrance so bigger vehicles could get through

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

"Excellent Customer Service"

5
sjrm64, Scottsdale, Arizona 29/05/2019

We have stayed here several times. This is an older inn that has been remodeled. Rooms clean. Front desk staff have always been helpful and accommodating. Rate includes breakfast at the attached restaurant. Breakfast has always been excellent and wait staff are friendly and attentive.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal.

"Average hotel - I'd better say a "motel""

2
Marina G, Las Vegas, Nevada 21/05/2019

Pros (1) close to university of AZ campus and downtown (2) good stable WiFi (3) free large parking (4) spacious king rooms Cons (1) sit in breakfast (complimentary) with server - long waits over 40-45 min to get your order, no way to customize your order - you need to pick from a predefined menu and they offer NO substitutes. So let's say if you wanted plate of fruit and toasted English muffins you can't have them as they are not part of their menu. Wait times are ridiculously long for busy mornings! (2) noise! Too much noise breeding through paper thin neighbor walls and from the patio and on the top of that the freight TRAIN which runs all night long every 30 min! (3) outdoor corridors, dark and VERY gloomy rooms, paper thin walls won't block off any noise (4) outdated 70s building suitable for a cheap motel or inn (rooms have been touched up but they still looked like a cheap motel) (5) room access cards would stop working every time when you want to get into your room. So annoying to run to front desk every time (6) NO microwave in the room! Even cheap motels offer this convenient feature to guests (7) looks as it they are trying to save out of everything - from breakfast, building remodeling Recommendation - Make the breakfast self-serve as in other Best Western hotels - it saves your guests time and they can have what they enjoy or need to follow their dietary restrictions. - Invest in some insulation - providing ear plugs to block off train noise is not a good option, especially if you have a little one in the room - Provide microwaves in the rooms - it's a convenience that will make people thankful

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. We will share your comments with our team & we will work on making improvements to create better experience for our guests. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again!

"A good place to stay in Tucson"

4
User 20/05/2019

One night stop in Tucson. Easy access to everything.Smiling staff all over. Got a nice, huge room. All you needed to stay for a while. Nice heated pool. Restaurant close by do not serve dinner, however there are plenty in the neighbourhood. (We walked for 12 minutes and had everything we needed.) You get tickets for breakfast, you might want to add some more if you are really hungry. Bar is cosy, we had live music the night we stayed. You get a lot for the price you pay here.

"One of better"

4
kcm53, Fort Collins, Colorado 20/05/2019

Best Western chain is definitely hit or miss. When traveling with our dog we often stay at BW. This is one of the best. Clean, great free breakfast at a restaurant not in a lobby. If in Tucson with your dog give it a try

"Front Desk CSR's Rude and informative"

3
User 19/05/2019

I arrived to check in and the older lady by the name of Angela at front desk was rude and was oviously having a bad day, she has no sense of humor what so ever. She was not friendly and made me feel like it was a bother to be checking in, the young girl was very sweet and made me feel like a customer should feel. I recommend removing her from front desk she has no people skills. Then in evening in following day I called to ask for toilet paper and the girl Ashley told me okay she would get us some, hours passed and I ended up calling again at 830 she said she could not leave the front desk unattended to get me any, it was seriously inconvinent and she was so lost did not have a clue how to work the desk.

"What a nice surprise"

5
GarnDeb, Mesa, AZ 28/04/2019

We have attended the annual Tucson Street Rod Association's Rodders Days Car shows since the late 80's. Never knew about this hotel. What a very nice surprise. Rooms were clean and updated. Good wi-if signal. Beds were comfortable. Room was quiet. When you check in, you get 2 for 1 drink tickets and tickets for a full breakfast. (You do have to get your daily tickets from the front desk, but that is a toss from the bar and restaurant, so no big deal). Bar menu was great, we ate there both nights. Breakfast was free with your stay for many items but there was a backside to the menu where you could buy things and get $2 off. (I had the breakfast burrito which was not free). Every staff member, including the pool guy was so friendly and welcoming. Checking in and out was a breeze. We even booked for next year before we left! I highly recommend this hotel.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and great to see you will return next year. Thank you for your kind recommendation. We appreciate your kind words about our staff and how you enjoyed your visit.

"Comfortable, quiet, and relaxing!"

5
User 25/04/2019

The Best Western Royal Sun Inn & Suites is a good hotel that features nice amenities. The rooms are comfortable and clean and the grounds are well-groomed, providing a peaceful environment. The detached restaurant/bar prepares delicious breakfasts from a menu-driven format and the bar features karaoke and bar-fare eats. The atmosphere was warm and friendly with a diverse mix of local folks and hotel clientele. Will stay again!

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. I will be sure to pass along your praise of the Royal Sun Restaurant staff, they will be pleased to see that they were able to provide excellent service for you during your stay. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again!

"Tucson visit"

5
R L J, Belle, Mo 22/04/2019

Very nice friendly and clean motel and restaurant with a very good breakfast. Very nice heated pool wit a hot tub. Easy getting to down town Tucson. I would very much recommend this motel with one of the best Best Western breakfast.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast & dinner at the Royal Sun Restaurant. We are pleased to hear that you liked our central location close to the U of A, Downtown and easy access to freeways I-10 & I-19.

"Not the best for business"

3
User 15/04/2019

I found this hotel after those closer to the university were booked up. I did not realize that my room would include a living room in addition to the bedroom and bathroom. It was very clean other than the bathtub that looked a bit dingy, though may just have been a bit old. The faucet was not secured and moved several inches each time I turned water on, but it worked. The layout was great particularly if I had others with me, however, my goal was sleeping and being prepared for meetings. I did not try the hotel restaurant as I was looking for healthier options. There did not seem to be anything else within walking distance. Other guests were friendly during the day, but seemed to not realize they should speak in an inside voice when standing outside of my room at 1am. With earplugs, I slept fine.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. We know you have many choices & we truly appreciate you choosing to stay with us. Every day we count our blessings that our hotel attracts such nice and kind hearted patrons like you. We are pleased to see that you had an enjoyable experience with us. We appreciate the business & your loyalty to our brand. We hope you will come back and see us again soon.

"For the price it is a win"

3
pegami, Bellingham, Washington 15/04/2019

The hotel tries - it is a 70's era place that has fresh paint but has gone the extra mile to provide service and amenities. The diner style breakfast is a hit. The room was a bit cavelike, but had space and met our needs. Tucson was a tough place for us to hit a price point and be in a location that was proximate to areas we wanted to be.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. I will be sure to pass along your praise of the Royal Sun Restaurant staff, they will be pleased to see that they were able to provide excellent service for you during your stay. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again!

"My trip to Tucson"

5
User 12/04/2019

Waitress Mary Lou was excellent. Very professional and friendly. The room was clean and neat. The front person, Angela, should be taught on how to greet people with a smile and look in their eyes and not on the computer.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

"Good time in Tucson"

5
User 08/04/2019

Best Western facilities were clean and comfortable.Room was quiet and comfortable.Pool was fun and very refreshing on an 80 degree day,and convenient to the room.Restaurant and bar was excellent with good atmosphere

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast & dinner at the Royal Sun Restaurant. We have recently renovated our restaurant & bar & I am happy to hear that you had a great time. We hope to see you back soon. Sincerely, Neil Shah (GM)

"4 day three nights"

5
User 08/04/2019

This hotel was very clean inside and out. they have free made to order breakfast. this option is better than most breakfast. rooms were modern, pool was clean and hot tub was nice. they keep up with grounds and makes you feel at home. Everyone was super helpful and nice. Also the Breakfast and service every morning was amazing. Highly recommend and we will choose again if we make it back from Michigan. close to alot of stuff. good vacation hub. with in hour of tombstone, saguro national park, Mount Lemon and sabino canyon.. close to campus and lots of diverse food options. Highly recommended.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . . Sincerely, Neil Shah (GM)

"Excellent value and location"

5
Laura P, Arlington, Virginia 08/04/2019

Found this property on TripAdvisor and am so glad we booked 4 nights (2 rooms, 1 wi/2 queens and 1 w/king). With a small gym, a pool & sizable hot tub, and chairs just outside every room, we could have hung around at the hotel more and had a nice time. We booked the hotel, though, because of its great location--easy to get to all the sights--and the price. Staff was super friendly and we LOVED the free yummy/large breakfasts, and 2-for-1 nightly drink deals in the bar (we ate in the bar 2 nights and both meals were good, especially the veggie burger!). Best Western Royal Sun definitely enhanced a great first-time trip to Tucson.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. I will be sure to pass along your praise of the Royal Sun Restaurant staff, they will be pleased to see that they were able to provide excellent service for you during your stay. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"Guess"

5
User 07/04/2019

Very nice Hotel and personal grate breakfast they were very nice and professional I'm came to this Hotel two times a week same times three times and I'm enjoyed very much be here and used the fitness Center I highly recommended this Hotel and restaurant

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast & dinner at the Royal Sun Restaurant. We have recently renovated our restaurant & bar & I am happy to hear that you had a great time.

"4 day stay in Tucson"

4
Neil T, Cheltenham, United Kingdom 06/04/2019

A typical American motel with swimming pool and exercise room. About 25 minutes walk from Down Town. Taxi cost 5.5 USD. Very helpful reception staff. Clean room with shower. Good WiFi. Very comfortable firm bed.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for staying with us; we appreciate the business. We are pleased to hear that you liked our central location close to the U of A, Downtown and easy access to freeways I-10 & I-19. We hope to see you back soon.

"Satisfaction Guaranteed!! Eco-friendly, near U of A, excellent facility & amazing staff!!"

5
Jaclyn G, Centennial, Colorado 24/03/2019

This hotel and its staff are amazing! The grounds (including the pool facilities) were pristine, the over all look of the outside of the hotel was well maintained, clean and looked inviting. As I entered our room I was pleasantly surprised to find that the interior was just as well maintained as the exterior. The room was cleaned, stocked and up to date. I really enjoyed our stay here and my only problem was my trip was too short, would have been nice to have more time. One thing is certain I will be back to Tucson (as I have family in Tucson and my daughter will be attending the University of Arizona) and I will be staying here in the future. ALL hotels should model themselves after this one!!

"Basic Amenities"

3
DB-Raw, Santa Fe, New Mexico 22/03/2019

We stayed at this property for one night after we couldn't extend at another. When you pay over $100 per night, there is an expectation that everything works well, is clean, and accommodates every basic need and want. This property does meet that standard, but does it in a way that is unmemorable. Don't get me wrong: most times it is a good thing to not have anything memorable happen during a stay because it usually means everything went well. However, when there's nothing special to remember a place by....well, how would you decide where to book your next stay? Off the soapbox and on to basics: the room we stayed in had hot water, plenty of TV channels, medium comfortable bed with clean sheets, close parking, friendly reception, and good proximity to many things to see and do in Tucson. There's plenty of hotels to choose from in Tucson. With this property as with any, you just have to decide for yourself if you are getting everything you want for the money you pay.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Sincerely, Neil Shah (GM)

"Central location/breakfast way above expectations"

5
Overlooker, Santa Fe, NM 18/03/2019

The room was comfortable and clean; and the staff was friendly and helpful. We saw on the website that the restaurant is no longer serving lunch or dinner and we expected the breakfast to be the substandard food now found at most U.S. hotels/motels. To our surprise we were able to choose a free breakfast from a menu and have it made by a real cook. It was a large menu and good, fresh food.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your compliments about our free Cooked-To-Order breakfast and how you enjoyed your visit. We hope to see you back soon, Sincerely, Neil Shah (GM)

"More than we expected"

5
somerset49, Traverse City, Michigan 17/03/2019

Made reservations at the last minute and arrived very late at night. Easy check-in, great room both us and our dog. The cafeteria breakfast was an especially nice change from the usual motel breakfast options.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . . Sincerely, Neil Shah (GM)

"An oasis in the desert"

5
User 16/03/2019

The Royal Sun Inn & Suites was a delightful change from the standard hotels in which we've stayed. It felt a world away from it's desert and strip shopping centers that surround it. It's lush landscaping and soothing water features create a pleasant and inviting courtyard and the suite style room assured that everyone had space for our family. The cooked to order breakfast really allowed a terrific start to our busy day after a restful nights sleep!

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Slightly tired and dated"

3
Martin M, Birmingham, United Kingdom 13/03/2019

The best thing about this Hotel was its staff, hard working and friendly. The room was tired and dated and the fridge did not work, we have stayed at lots of Best Westerns and they have been better, also not close to much.

"There when we needed"

4
Discover61169955904, Phoenix, Arizona 12/03/2019

Our trip for this stay was a sad one. Family funeral service. We were greeted warmly and when we needed a later than late check out due to the services being longer than anticipated, we were graciously accommodated. We had a suite which was very clean and roomy. Felt like a hotel boutique. Cozy...

"Older Motel. Room was okay."

3
Coder, Scottsdale, Arizona 11/03/2019

Stayed here for one night visiting Tucson for the first time in eight years. We have stayed in a few Best Westerns over the years and while this one was okay, it's not what we consider a typical Best Western. The room (237) was good sized and clean. Separate seating area, two flat screen TVs. Bathroom had a Jacuzzi tub and the hot water was more than ample. A made to order breakfast at an attached restaurant was free with the price of the room. The first word of caution is the bed. Hard as a rock. Don't expect a comfortable, softer mattress. Was like sleeping on concrete. In the bathroom area they had two sets of earplugs. We at first thought the walls might be paper thin but turns out the train tracks a few blocks from this motel. Heard freight train horns all night. In the seating area, the sofa was very worn out. When I sat on it it almost sunk to the floor and I only weight 170 lbs. The bathroom was another story. Dimly lit. The Jacuzzi tub is tricky to get in and out of if you're trying to take a shower (Take hold of the rail inside) Getting out is tricky too and I banged my knee. It's set very high. Also, the water knobs are tricky as well. Make sure the main knob is not adjusted to a twelve o'clock position while you're in there. You will get scalded. Now for the free breakfast...We went on a Sunday morning. The hotel was sold out and that corning two people called in sick. Took an hour for us to get our breakfast which was itself okay but greasy. My wife could only take a few bites. Our server was more than nice ad I made sure she did get a big tip. She was working 3x too hard. Now for the location. Located just north of downtown Tucson, this BW is surrounded by older hotels which might remind one of the older parts of Las Vegas. It is situated right across the street from a park that the homeless people hang out. There were about eight camped out directly across the street. Again, this BW does not measure up to our typical experiences.

"Poor Value "

2
User 03/03/2019

I paid over $700 for four nights (Tues - Fri) which is too much for what I experienced. The hotel has seen better days, and is not in a good neighborhood. The first night I was there, I saw some decidedly sketchy people in the parking lot, so I went to the front desk to ask about safety, and was assured they have no problems on the property and told they have a security guard (who I never once saw). In the mornings, you see a homeless encampment with about 20 to 30 people. Pretty sad. I'd mistakenly thought that being fairly close to the university would equal a better quality experience. Not so. The rooms are dreary. Overhead lights are on a timer (motion detector?) so if you are sitting at the table reading, turn on the side light so you're not left in the dark. When I booked, amenities included a dining room on premises, which shut down before my arrival, (it is opened for breakfast). They also advertised an on premises “Cantina”, but that turned out to be more of a dive bar, with super bad wine. (Smile). Absolutely, positively, I would not recommend this hotel, but here is the contradiction: The staff that worked at this hotel, and in the breakfast bar, were wonderful. That goes for the wait staff, front desk people, housekeeping, and the happy gardener who sang as he worked. It's just that if you can afford to spend $700 for four nights there are much better options. Another word of caution, I thought I was spending $122 a night. That was in the large type when I booked. I only paid that for the first night. Nights two and three went up to about $160. The final night went up even more. such a strange way to do business, because I felt I was ripped off. You take that along with the neighborhood, and you do not have good value for your money. And overall, I don't think you have a great experience.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. Our job is to offer our guests clean & comfortable rooms with superior service. We clearly failed doing that for you & we are deeply sorry for that. We are deeply sorry for the rates being high during your stay due to a large event in the area. We appreciate your kind words & compliments to our hardworking staff. We will continue to work on making improvements that will create better experiences for our guests. I hope that you will accept our apologies & consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Neil Shah (GM)

"Great Service, Really Good Breakfast."

5
User 24/02/2019

The management of this hotel is excellent. Every time I made a request, it was answered with action. The rooms were clean, well appointed for this class, and quiet. Breakfast was excellent - a large number of dishes available for free and very good. You cannot go wrong here. I'll come back.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . . Sincerely, Neil Shah (GM)

"Breakfast to Order!"

4
desertswim, Berlin, Connecticut 24/02/2019

Room was nice, clean. Had a mini-frig, but no microwave. No safe. Tub-sized shower stall, which was great, and the room we were in (108) had instant hot water. Wall color is a dark, which was not great, since it was an overcast week. Heated pool and whirlpool (outdoor) on site. I got in only once, due to the weather. The restaurant unfortunately is closed for dinner (right before we came). You can still get food such as burgers and quesadillas in the bar at night. They actually had the best prickly pear Marguerita I had on my trip! The quesadilla was really good; I think best use of green chile outside ot Tucson Tamale Co, Breakfast is super! You have a nice choice of free entrees to choose from (tip your server, though). They really know how to properly cook bacon! Everything I tried was great. The front desk staff was always helpful. Location was handy, being close to the I-10 and Saguaro West and all the other stuff along Gates Pass/Kinney Road.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. I will be sure to pass along your praise of the Royal Sun Restaurant staff, they will be pleased to see that they were able to provide excellent service for you during your stay. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"Very nice stay"

4
SNG56, Scottsdale, Arizona 21/02/2019

We stayed here based on reviews and because we try to stay at BW hotels. We asked for and received a free upgrade to a suite. The room was comfortable, clean and very spacious. There was also a huge Jacuzzi tub which was nice to soak in after a long day of hiking. The breakfast is made to order which I think is much nicer than buffets where things sit around. Also the eggs were fresh and not powdered. We really didn't hear much train noise. If the room fan is left on, you really should not hear much of anything. All in all a nice stay

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast & dinner at the Royal Sun Restaurant. We have recently renovated our restaurant & bar & I am happy to hear that you had a great time. Sincerely, Neil Shah (GM)

"Personnel is the best!"

4
Jesse P, Northern Kentucky, Kentucky 19/02/2019

The outside of the property was lovely. Hot tub - Pool - Fountain- Landscape. The inside was OK with the exception of the bathroom which was dated and the toilet seat was old and stained. We scrubbed one stain off. They had night security due to many homeless across the street near the university. They have a restaurant and lounge/bar in property which is nice.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Sincerely, Neil Shah (GM)

"Pretty good "

3
User 14/02/2019

When we pulled into the resort, I admit I thought I made a mistake. The neighborhood was shady looking and there were lots of homeless. The hotel is old. But rooms were spotless. The restaurant was surprisingly good. Breakfast was great and complimentary. All in all a good place. Just make sure you lock your car doors. People were partying next to our car and left their bottles and food

"Run as far away as you can from this place"

1
User 12/02/2019

Booked for 2019 Tucson Gem Show. Arrived while freight train was passing property at 10pm which made it impossible to carry on conversation outside in parking lot in front of lobby. Mentioned train to front desk clerk while checking in and she said not to worry that rooms come with free earplugs. Yes, you heard that right. You get FREE earplugs because property owners know freight trains are a dirty little secret about this property they can't or won't fix. Paper thin walls and atrocious outdated windows provide ZERO sound isolation. Trains run every 45min to 90min ALL night long. Left property for better location with another chain and regret not having used a different location initially. Picked this BW Royal Sun for its location near convention center - don't make the same mistake. GO ELSEWHERE. Any hotel that doesn't take actions to combat freight trains passing location except to give 25 cent earplugs needs to be closed.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. Our job is to offer our guests clean & comfortable rooms with superior service. We clearly failed doing that for you & we are deeply sorry for that. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input. I hope that you will accept our apologies. If I can provide any assistance, please don't hesitate to contact me. Sincerely, Neil Shah (GM)

"Environmental A+"

5
User 05/02/2019

Our family loves that you save plastic by having real coffee cups in the rooms and the shampoo and soap dispensers. We also like that you use regular plates and glasses at your breakfast and bar. The menu breakfast decreases wasted food. We thank you for being environmental friendly!!

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We appreciate you recognizing our green efforts. We are constantly looking for ways to reduce waste & become more eco-friendly. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . . Sincerely, Neil Shah (GM)

"A visit to the university"

3
barronbjjs, Ventura, California 03/02/2019

Over all, the hotel room was clean, comfortable and quiet. Location is across the street from a large public park. Definitely not walking distance to attractions. Hotel staff was very nice and there is a restaurant connected to the parking lot.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for staying with us; we appreciate the business. We are pleased to hear that you liked our central location close to the U of A, Downtown and easy access to freeways I-10 & I-19. Sincerely, Neil Shah (GM)

"Great place but light sleepers watch out for the moanful freight trains!"

5
Stuart M, Morecambe, United Kingdom 20/01/2019

Listed as Inn and Suites but it is what I think of as a two story motel ..2nts stay ... friendly welcome and speedy check in ... large complex... well designed and laid out .. was lucky enough to be allocated a large room on 2nd floor (remember, there is no ground floor in US) overlooking pool and spa pool plus have sitting out space on walkway ... room and bed comfortable ... all facilities and a first .. ear plugs ... soon became obvious .. the wail of a love stricken freight train calling out to its mate on a regular basis, day and night ... station through which, I assume, all freight must pass is only about a mile away as the crow flies ... traveling by coach from San Antonio to Tucson, we passed many very long, slow moving freight trains heading the same way. As with traffic noise,I found I soon got used to it and it faded into background ... earplugs not need .. but a light sleeper might think differently ... I would suggest reframing the sound and let it take you back to Western movies and books where the sound reminded lonesome cowboys, cowgirls and homesteaders that they were not alone! Breakfast includedo. .. a first ... no help yourself buffet but attentative table service with proper cutlery and crockery! Well done.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast & dinner at the Royal Sun Restaurant. We have recently renovated our restaurant & bar & I am happy to hear that you had a great time. Sincerely, Neil Shah (GM)

"Courteous staff and clean comfortable rooms"

4
R638XJNeahM, Seattle, Washington 20/01/2019

We travel quite a bit by land and after a day of driving it's nice to find a clean room and a comfortable bed. The hotel's staff is one of the best we've found. They are friendly, quick and professional. Our only request is to provide a microwave. I only drink tea and couldn't have a cup when I arrived and there isn't anywhere close to get one. The breakfast is great as it is provided in a restaurant, cooked to order and complimentary. Plus they offer other options for a price. Sadly the restaurant is closed for dinner. Now the 4 stars is due to the train. It isn't the hotel's fault, as the neighborhood has to live with it. However, if you are a light sleeper in need of a restful night, this is not the hotel for you. The train runs at all hours, frequently, and blows its whistle loudly. I have no issues as I sleep like a baby, plus I use ear plugs, but my husband had a hard time falling asleep, woke up several times, and I had to drive the first shift because he was too tired.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for your 4-STAR review of our hotel. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. We appreciate the business & look forward to seeing you back soon. Sincerely, Neil Shah (GM)

"Convenient location, but a bit noisy"

4
Poppylinc, Boise 17/01/2019

This hotel is a typical Best Western—nice facilities, well maintained and everything works well. However, it is located at the intersection of two major streets (Stone and Speedway Boulevard), and so there is a lot of traffic noise. It is an older hotel, so there is not much sound deadening included in the structure. Apparently this is recognized by the management, because the rooms come equipped with ear plugs. If you are a light sleeper, this not may be the best place for you.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. We know you have many choices & we truly appreciate you choosing to stay with us. Every day we count our blessings that our hotel attracts such nice and kind hearted patrons like you. We are pleased to see that you had an enjoyable experience with us. We know you have many choices & we truly appreciate you choosing to stay with us. Sincerely, Neil Shah (GM)

"Near historic district"

5
Donna B, Saint Louis, Missouri 15/01/2019

We stayed here 2 nights while visiting Tucson. Front desk staff were very friendly. Great made to order breakfast at the adjoining restaurant each morning. They also provided BOGO drink offers in the evening. Location is just a few miles from a great selection of restaurants on 4th street. Some of the reviews mentioned trains, but it was not an issue for us. Rooms were clean and spacious.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for staying with us; we appreciate the business. We are pleased to hear that you enjoyed all our hotel facilities as well as our cooked-to-order breakfast at the Royal Sun Restaurant & Bar. Sincerely, Neil Shah (GM)

"Comfortable overnight stay"

4
User 14/01/2019

We chose the hotel based on reviews and location. It provided comfortable beds and pillows, clean rooms and bathroom with good towels. Our drive saw us arrive early evening around 7pm and we were offered a choice of rooms either upstairs or downstairs. The pool area looked well maintained and people were using the spa and the gym. We were given drink vouchers and wandered over to the bar for some easy dinner and a drink. We were pleasantly surprised as there is entertainment every evening. We were lucky to hear a band Mo... something. There was one singer whose voice was very very good- the others were also good. The bar food was fine and was promptly served. Drink service was good. Breakfast is a great bonus here as the ‘free' breakfast is cooked to order and there are options if you choose to pay for different meals... all very reasonably priced. Our server was very friendly and attentive. There is a reason this place is busy and the other two places next door are empty. Is it not pretending to be high end....it is value for money. Yes, there is train noise but the room has ear plugs for guests. We didn't use them and we were able to sleep well. So if you are a light sleeper then the ear plugs would be the answer.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. We know you have many choices & we truly appreciate you choosing to stay with us. Every day we count our blessings that our hotel attracts such nice and kind hearted patrons like you. We are pleased to see that you had an enjoyable experience with us. We know you have many choices & we truly appreciate you choosing to stay with us. We are pleased to hear that you enjoyed the karaoke, our food & drinks at the Royal Sun Restaurant & Bar. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Great breakfast"

5
mmmensa, Salt Lake City, Utah 13/01/2019

We have stayed here multiple times in the last few years and they have always delivered a great place for a fair price. The attached restaurant is no longer open for dinner (there are other places nearby), but they are open for breakfast and offer a great menu. They have a lounge attached to the restaurant and offer 2 for one drink special. People often site train noise, but we were not bothered by the train - they do offer earplugs as needed. Otherwise typical city noises.

"Close and comfortable"

5
Chris C, Phoenix 10/01/2019

An impromptu overnight trip to Tucson with my husband and I'm so glad we found this hotel. The staff was extremely friendly and knowledgable, offered fresh baked, warm cookies upon arrival. There is a cute little bar on site, which they give you two for one coupons for. We enjoyed some local craft beer, and again found the staff friendly. The room was clean, roomy, and so comfortable. If you have a chance to, get the room with the jetted tub. I took a swim in it and it was so relaxing. The bed was so comfortable we asked for late check out and missed the free breakfast. Loved that the location was close to downtown, and we will definitely be back very soon! Thank you for helping us have a great time!

"Nice motel"

4
fehlow, LA 09/01/2019

We stayed here for 2 nights and especially enjoyed the breakfast, pool and hot tub. There was significant train noise at night and a homeless encampment in a park across from the motel. The motel is not too far from a better part of town. Our room lacked a microwave which is a considerable negative. Good tv with lots of choices.

"Nice but slightly flawed"

4
User 09/01/2019

Stayed here before always seems to have minor issues: broken ice machine, slightly "shop worn rooms". Lounge and entertainment was excellent. We heard a "Folk Fusion" artist named Jamie O'Brien who was absolutely world class.

"Trains, planes and automobiles"

3
rgildea, Phoenix, Arizona 13/12/2018

Okay, I exaggerate. Just trains..lots of them. If you're a light sleeper, this may not be the place for you. I counted 16 trains passing by on night four because I couldn't sleep or believe the amount of train traffic blasting its whistle through the intersections of town. Being in the city, you'll hear the normal traffic and zippy motorcycles blasting by, but the trains drove me crazy, so much that on our last night because I couldn't sleep I counted 16 trains, not whistle blasts, passing by throughout the night just out of sheer curiosity and blood shot eyes staring at the ceiling. I also wish we knew there weren't elevators because my mother struggled with the stairs up and down each day, and to her disappointment no tubs. Otherwise, this hotel is clean, and the staff is professional and friendly. Great breakfasts and happy hours. Just wanted those light sleepers to be aware of this potential sleep hazard.

"Cool Room & bfast - Hard Bed"

4
G B, Los Angeles, California 28/11/2018

I personally like firm bed but this one felt like it was Comprised of a thin mattress on a board, something about the mattress was off. Still had a good night sleep- nice pillows. The style and structure of the suite we were upgraded to was awesome. Breakfast was good and freshly made to order – though the portions were rather small. Tip your waiter! The price and quality combo of this hotel is fantastic. One disappointment: Found a half eaten banana in one of the trashcans in our room- bananas can be especially stinky in general. Just a good reminder for housekeeping to glance in ALL trash cans when going over a room.

"Awesome stay"

5
Emma S, New York City, New York 24/11/2018

This hotel is awesome. We stayed 3 nights, had a room on the ground floor near the pool. The pool was supposed to be heated but don't think it was, it was perfect for laps but not just sitting. The room was huge, with a sink area separate from the bathroom, very handy. The bathroom had a window which we could open - a bonus. Bed was super comfortable. The room had a couch & fridge. And a porch with chair & table. Breakfast was included, allow time, it's pretty busy in there. They also have a happy hour onsite.

"Fantastic stay"

5
514christinee, Apache Junction, Arizona 19/11/2018

From check in with Angela to check out with Belem this stay was great. Not far from the university hot spots. Received an upgrade to a suite, large living area separated by a bathroom and bedroom. Nice Decour on walls. Grounds kept well-maintained. Had it been warmer I would've use the pool. The royal sun restaurant was fantastic. Kudos to the kitchen staff. Prime rib sandwich was out of this world. Breakfast is free - fantastic eggs, fresh fruit, bacon and waffles. All so very good.

"Clean, Comfortable"

4
mslade, Canada 10/11/2018

Easy check in and out. Free breakfast in attached restaurant with option to pay extra for some additional dishes. Room was clean, bathroom clean, bed comfortable. Lots of parking. I'd stay here again.

"Value for money"

5
darren19662015, Manchester, United Kingdom 07/11/2018

Stayed here for two weeks, good location, room was clean, checking in and out was easy, nice staff, would recommend it,the only downside is you can hear people in the neighbouring rooms, other than that no complaints, two thumbs up!

"Back again, and as good as always!"

5
Bovinette, Albuquerque, New Mexico 07/11/2018

I found this hotel when my daughter was coming to freshman orientation 2 years ago and it's the only one that we stay at because of it's continuous outstanding service and high quality rooms. Angela at the front desk is the best! This trip, we arrived early and I called Angela to see if we could check in early. At that time, our room wasn't ready, but out of the blue, she called me back an hour later and said it would be ready in 30 minutes. She hadn't offered to call me when we had first spoken, but she took it upon herself to call because it got ready sooner than expected. She went above and beyond, which is why we will keep coming back! Thanks!

"Great value/quality for money"

4
Can U, London, United Kingdom 06/11/2018

The staff was friendly and helpful throughout our stay, from late-night checkin to late checkout. The restaurant and the bar were simple yet high-quality and pleasant. We would definitely recommend this hotel for families.

"Amazing Stay."

5
User 05/11/2018

This is our second time using the hotel for a yearly business meeting. Building is older, but the rooms are clean and quiet. The free breakfast is large and delicious. The two for one drink tickets were only used Friday night, but was a great way to relax. On our final night we used the restaurant and the food was ageing fulfilling and delicious. We even brought back to the room. Only negative, no microwave, but the front lobby got us some plates and plastic silverware. With free ice we got our extra dinner and pie made it home next day, just as good. I thoroughly recommend this hotel.

"We just had a great six nite stay at Best Western Real Sun"

5
Traveler4230, Hanover, NH 25/10/2018

I searched carefully for a good quality, reasonably priced motel in Tucson and we were very happy with our stay at the Best Western Royal Sun. Our two queen bed room was very comfortable and the motel is well-located, with easy access to roads that lead to all the places we visited. An unexpected surprise was the full restaurant breakfast with wait staff included in our room charge - this full breakfast really sets the Best Western Royal Sun apart from other motels we have visited.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. We hope you will come back and see us again soon. Sincerely, Neil Shah (GM)

"Enjoyable stay due to great service"

5
User 23/10/2018

Our first visit in Tucson was great thanks to our two nights stay in this nice located hotel. Close to the fantastic Saguaro park East, we were pleasantly surprised by the great service of the personal of the hotel. Great spacy clean room and fantastic tailored breakfast.

"Dropping of son at U of A"

4
User 17/10/2018

Found this hotel last minute on Hotel Tonight and could not have been happier. The hotel is an older property but has been redone and is in great condition. The room was very spacious, clean and comfortable. The room charge included free breakfast at the restaurant located on property. The hotel is very close to University of Arizona and I will definitely stay here in the future.

"Between Parks"

5
phil52_10, Maidstone, United Kingdom 15/10/2018

Well placed about 40mins from both sections of Saguaro park. It is on a busy street but most of the rooms are set back so you get no traffic noise. Prices are very reasonable so we had a suite on the top floor at the rear of the property. Desk staff were very welcoming, friendly and helpful. Don't forget to pick up your vouchers for happy hour and breakfast. The room was very clean and spacious with a lounge area that could be closed off from the bedroom. Housekeeping has to be commended, the level of service was excellent. Breakfast is in the attached restaurant and the voucher covers a decent menu for freshly cooked meals and the staff at breakfast are really very good. I believe you can order from another menu but this does come at a cost. There was a school party there but the pupils were well behaved and apart from a bit of noise when they were in the pool you wouldn't know they were there. This hotel is perfectly placed for park visitation and we would certainly stay here again.

"Great staff and clean rooms"

5
Lara K, Chandler, Arizona 13/10/2018

I loved staying here! The people were very accommodating and my room was very clean. I loved the breakfast . The evening Happy Hour was a deal and I was able to interact with other travelers. I will stay here again!

"Good value with some trade offs."

4
John T, Calistoga, California 10/10/2018

Facility is in good shape and well managed. Location is a trade off--it's close to downtown and the University of Arizona. But it's on a busy street near one of the busiest streets in town, and it's not exactly the better part of town. The value for the place is good, though, and the motel appears well secured.

"Would stay here again"

5
Laura G, Charlotte NC, United States 01/10/2018

All hotel staff were helpful and friendly. Room was good and hotel is pet friendly. Really didn't have any problems other than having a problem with TV but they send someone to help out within 5 minutes and the problem was resolved. Other than the rain, which I can't blame the hotel for, everything was good.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
HI, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"A place to lay your head"

3
Julianne H, Pleasant Hill, California 27/09/2018

This Best Western is very dated. The property could be so cute with updating. It has a 60's vibe but the rooms need more TLC. You smell old cigarette smell in the room. Breakfast however was fantastic!!!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. We know you have many choices & we truly appreciate you choosing to stay with us. Every day we count our blessings that our hotel attracts such nice and kind hearted patrons like you. We are pleased to see that you had an enjoyable experience with us. We know you have many choices & we truly appreciate you choosing to stay with us. We hope you will give us another opportunity to serve you in the future. Sincerely, Neil Shah (GM)

"Not very clean, unsafe location."

2
User 23/09/2018

Though the price seemed right and the breakfast included option was appealling, there was a broken towel rack and something dirty on the comforter upon arrival. The front office staff were very helpful. Noisy and surrounded by a lot of transients.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. Our job is to offer our guests clean & comfortable rooms with superior service. We clearly failed doing that for you & we are deeply sorry for that. We will be sharing the details of your experience with our housekeeping & maintenance staff & we will work on paying attention to details while cleaning & inspecting our rooms. We cannot thank you enough for letting us know the details of your experience as it will help us create better experience for our guests. I hope that you will accept our apologies & consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Neil Shah (GM)

"Best in the West, the Royal Sun is a Great Home away from Home"

5
Susan M, United States 18/09/2018

When I travel, I always make sure I can find a Best Western near. I have stayed in this Tucson Hotel many times and am always satisfied. The restaurant is great for breakfast, dinner and a diversified bar that has events and karaoke. All the staff are pleasant and quick to help you whenever you need them. It is like being in my home away from home.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. Sincerely, Neil Shah (GM)

"Too noisy"

2
Mommz2934, Loudon, New Hampshire 18/09/2018

The walls at this hotel are paper thin. Could hear everything the people in the next room were saying and they were just talking normal. There is a train that goes by all times of the night blowing it's whisle.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Our job is to offer our guests clean & comfortable rooms with superior service. We clearly failed doing that for you & we are deeply sorry for that. We cannot thank you enough for letting us know the details of your experience as it will help us create better experience for our guests. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. I hope that you will accept our apologies & consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (520) 622-8871.

"Great stay at a great price"

4
michellecR8707BJ, Chandler, Arizona 18/09/2018

I chose this location because of the proximity to where I had to go for work. What a great value. The bed was a little hard, but we slept well. The room was overall comfortable and the breakfast was perfect. Staff was friendly. We stayed on a night when there was live music in the bar and it was great. I would stay again.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Not the quietest place!"

3
mommz29, Loudon, New Hampshire 17/09/2018

Stayed here for 2 nights. We were wondering why there were ear plugs in the bathroom. Well we found out the first night. There is a train that goes by all night sounding it's whistle. The walls are paper thin, can hear the people next door to you likey they were in your room and they were just talking normal not yelling. They keep the pool open till 10pm. Kids were screaming while we were trying to sleep. Had to get up early for a flight. The room and were pretty clean it's just the other stuff I mentioned that weren't good.

"clean hotel, great breakfast, bar on site"

5
dorndox, Jamul, California 04/09/2018

nice clean hotel, clean rooms and a choice of ten different made to order breakfast. staff was friendly and explained everything very clearly including breakfast and also provided all adults in party with 2 for 1 drink coupon for the onsite bar. choice of house margarita, beer or wine

"Good value, would recommend "

4
User 03/09/2018

Not top of the line and the breakfast is basic, but good value for money. Clean comfy rooms, nice pool, attractive gardens, very helpful staff. The bar looks basic but the food is better than average, the barman is great, and the Sunday we were there they had an excellent jazz group playing.

"Rebirth/Awakening"

5
rfarah4930, Phoenix, Arizona 28/08/2018

After retiring from the Detroit Police Department I hit the road on a year long journey I call Rebirth/Awakening. During my road trip I've camped and utilize hotel services through Best Western. BW has yet to disappoint...affordable, clean, comfortable and conveniently located across the USA. Anyone who knows me knows I am hyper-critical on customer service...BW has helped make my journey stressfree.

"BW near U of A"

3
rmmahoney81, Austin, Texas 20/08/2018

things I would ask for at this hotel: 1. Have a regular buffet rather than sit down at a restaurant. Though they are fast, still takes longer. If not possible, then at least let the customer take home a breakfast if one member cannot make it in time to get it.2. Have a microwave in room.3. Have a freezer in fridge.4. have an elevator.5. dARKER CURTAINS ( I know one cannot see in, but still there's too much light going into the room for optimal sleeping.6. Firmer beds. Great part is only .9miles from U of A. nice pool, jacuzzi ok, not that hot and jets only on one side

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"One of the Best Best Westerns"

5
karpaul2016, Las Cruces, New Mexico 07/08/2018

As Tucson is on our route to California to visit family, my husband and I have stayed at this motel several times. We have always been very pleased with the rooms, the service, the staff, the onsite restaurant and more. Your stay includes a free, made to order breakfast at that restaurant and you also get 2 for 1 drink coupons for the evenings in the bar or the restaurant. There's a nice pool and spa, open for long hours and the location of the motel is quite convenient. Because I am a member in good standing, I have always gotten an upgrade to a suite without even asking for it. We highly recommend this place if you are passing through Tucson. Definitely a winner!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. Sincerely, Neil Shah (GM)

"Tuscon Best Western was great!"

5
poescott, Corona, California 30/07/2018

My son and I were out in Arizona as sadly my mother had passed on the way out to see her. We were looking for a reasonably priced motel. We found one that looked good until we got there and frankly I was concerned with staying at that location! We Google searched motels in the area and found the Best Western Royal Sun Inn Tuscon when we got there it was 100 times better than the first motel (not a Best Western)! When my son stepped into the room he started

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Please accept our deepest condolences to you and your family. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Neil Shah (GM)

"ALWAYS VERY GOOD"

5
vettefinderjim, Bandera, Texas 29/07/2018

This is my 3rd time stoping here on driving trips to and from California. Always very good. I have MS and use a scooter to my room and a walker in the room. The service to and from the room was fantastic. I was helped with my luggage and walker and unloading my scooter from my Dodge Caravan. The adjacent restaurant was excellent as well as was the lounge after dinner.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. I will be sure to pass along your praise of the Royal Sun Restaurant staff, they will be pleased to see that they were able to provide excellent service for you during your stay. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Thank you for coming back to stay at our hotel. We truly appreciate the business & your loyalty to our hotel. Sincerely, Neil Shah (GM)

"Great stay!!!!"

5
User 23/07/2018

Hotel very clean, restaurant and lounge clean good service and good food. Bed is a little hard. Location is great for down town as well as central Tucson. Overall a very good stay. I would definitely recommend this hotel to everyone.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Sincerely, Neil Shah (GM)

"Outstanding value for the price"

1
ruthsw96, Albuquerque, New Mexico 15/07/2018

Clean, comfortable room. Friendly staff. Full, delicious hot breakfast in a restaurant included. Convenient location. No traffic noise or noise from adjoining rooms. Table plus two chairs, plenty of room. Perfect for our needs of attending a conference and visiting friends. Convenient to many great restaurants.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Royal Sun"

4
Bertie16, Devon, United Kingdom 08/07/2018

The Royal Sun,Tucson,looks a great place to stay all the public areas were clean with flower beds and trees. Not such a good reception though,the receptionist did not seem to be interested with her role,giving no information about facilities at all,wi-fi,or the location of the breakfast areas or restaurants, she appeared to be flippant with her replies to my questions about these matters,we made hard work of finding our room,due to this,It would be a good idea if the room numbers were fitted to the lower stairwells,at ground level,The room,however,agin without any information booklet,was nice, clean and large,the lamp was broken but the maintenance man , Richard,soon had this sorted with the minimum of fuss,extremely helpful and pleasant,a good team man,thank you.Slept very well, stay again ?....yes of course.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"Flashback to Nat'l Lampoon Vacation"

3
James M, Eugene, Oregon 04/07/2018

This place reminded me of a motel scene from a movie. Rooms were pretty spacious (although faint smell of cigarette smoke), cable was pretty robust in terms of premium channels, shower was powerful, A/C worked well, pool was warm in the summer but relaxing, neighborhood was a bit sketchy but felt safe inside the hotel fences, restaurant was terrible (and takeaway food served in styrofoam to boot), bar was a bit seedy with an odd local crowd. I'd stay here again, but only if the price was under $80.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. Sincerely, Neil Shah (GM)

"Holiday with family"

5
Monty B, Las Vegas, United States 02/07/2018

Love staying at the Best Western Royal Sun Inn. The rooms are clean and comfortable and the staff provide excellent service. The complimentary breakfast in the morning is wonderful. We have been coming to Tucson for several years now and always stay here.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast & dinner at the Royal Sun Restaurant. We have recently renovated our restaurant & bar & I am happy to hear that you had a great time. Thank you for coming back to stay at our hotel. We truly appreciate the business & your loyalty to our hotel. We are looking forward to welcoming you soon. . . Sincerely, Neil Shah (GM)

"Excellent Value, Comfortable Stay, Good Breakfast"

5
MaikoG, Aliso Viejo, California 29/06/2018

We stayed in a 2 queen bed room which had ample space for our family of 3. Room, hotel, and pool were spotlessly clean. Close to the highway but quiet location. Parking was readily available near the room. Breakfast was excellent in the restaurant attached to the hotel. Close to downtown locations, including a great restaurant we had dinner at: Cafe a la C'Art. Highly recommended!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Outstanding"

5
User 27/06/2018

A wonderful Best Western. We had a great suite upgrade to a beautiful room. Roomy, 2 tv's, 2 refridgerater and a huge king size bed. Breakfast was covered in the restaurant next door. Staff very friendly.

"Visit Home"

4
Charles L, Texas 18/06/2018

This place is very close to I-10 West easy off easy on. The hotel is close to everything in Tucson. Very clean wonderful staff and a great breakfast. If you you are traveling with a pet or with out this is the place to stay in Tucson

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. Sincerely, Neil Shah (GM)

"nice hotel"

5
hlangma, Ludlow, Massachusetts 18/06/2018

right of highway and close to town but not in town good room nice woman at desk was very informative about were to eat and what to see in town the breakfast was very good and the choice was very good very nice stay

"Desert Delight"

4
Lisa437, Oklahoma 14/06/2018

My flight got in early and I called to ask for an early check-in which was no problem (it is off season right now). Easy drive from the airport and super access to I-10 without the traffic noise. Stayed here because of Trip Advisor suggestions and I am not sorry I did. Initially, I drove up from behind the hotel and was a bit disappointed because it looked so ordinary from Speedway Blvd. Then I turned the corner and was met with a pleasant surprise. Anything this hotel might lack is made up with creative landscaping, friendly and helpful staff and an onsite restaurant that serves real meals - not a 'continental breakfast'. When I got to my room, the vent had a terrible noise emanating from it that would have been dreadful to try and sleep through, so I went to the desk and reported it. They immediately switched me to an upgraded suite that is well appointed, reasonably quiet, great air con, with black out shades to keep the heat of the sun on the outside. Bed is comfy, sitting room is nice, hot water with good pressure, working fridges (more than one - suite). It feels rather decadent to be staying here by myself! The only drawbacks: remotes to TV doesn't fully work, there is a train that runs fairly close and can be faintly heard from inside but it didn't bother me at all.

"Overnight stop"

4
User 11/06/2018

Stayed here for one night room very good, pool really great, evening meal in restaurant very good & moderately priced. The position of the hotel is good in fact I would have no hesitation in recommending it. But do feel that some staff training might be considered. The receptionist said 'you have a 1st floor room is that okay?' so we promptly collected our case from the car and were completely unable to find room, fortunately found a member of staff who was able to direct us to the ground floor. Not sure that it suits all your customers to have children screaming and yelling in the pool at 9.30pm at night. Having decided to make use of the onsite restaurant and have to say the food was excellant, however the service not so much. The waiter had an empty dining room which gave lots of time to study his phone.

"Great Time"

5
fsieracki, Peoria, Arizona 30/05/2018

We had a good experience with the hotel and ad jacent lounge and resturant. It was close to where we needed to be that evening. The only flaw to our stay the room we received was designated for handicapped people and we did not feel comfortable using the room because we are not handicaapped.

"Many wonderful touches, great staff"

5
GeorgePopham, Portland, Maine 23/05/2018

The Royal Sun exceeded our expectations by far. Comfortable and quiet (only modest foot noise from above). Excellent urban landscaping and many thoughtful exterior elements, down to the second-floor railings. Convenient location: we ditched our car several times to walk to the UA campus and great North 4th Avenue shops. Excellent, made-to-order breakfasts at the adjacent diner-like restaurant were an unexpected treat. (Consider a generous tip your friendly waitress even though the breakfast is free!) Lights in the guest rooms could be better positioned for travelers who like to read, but that's the case in most every motel. Wifi sometimes sluggish. Minor complaints. All in all, a great place.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

"Tucson visit"

4
CaboDreamer, Carefree, AZ 22/05/2018

Located in a busy part of town, however, once in our room it was peaceful and quiet. Room was large and comfortable. Staff was friendly and helpful. It was convenient to have the restaurant/lounge/bar next door. Food was good.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your review of our hotel. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. We appreciate your comments and will work on making improvements to enhance our guest's experience. We hope to see you back soon here at the Best Western Royal Sun Inn & Suites.

"This is our "go to" hotel when in Tucson"

4
aandmrun, Los Angeles, California 14/05/2018

I reviewed this hotel a couple of years ago, but am happy to do so again because this place never disappoints. My husband and I go on a lot of road trips and whenever we need to stop in Tucson, this is the place for us. We like the fact that there is a full service restaurant and a bar/lounge next door. We are issued 2 for 1 drink tickets as well as tickets for a full breakfast. The rooms are always clean and they are very spacious. The staff is friendly and efficient at the hotel as well.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your 4-STAR review of our hotel. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. We appreciate your comments and will work on making improvements to enhance our guest's experience. We appreciate the business and look forward to seeing you back soon at the Best Western Royal Sun Inn & Suites.

"Great Stay"

5
User 14/05/2018

Great location if attending events at the University of Arizona. I have stayed here every time I have come to Tuscon for a college even. The breakfast is very good and you have several choices to choose from.The staff is extremely friendly and helpful. The rooms are always clean and in great working order.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your review of our hotel. We appreciate the business and look forward to seeing you back soon at the Best Western Royal Sun Inn & Suites.

"Good lcoation!"

3
Ron Y, Woodbrige, United States 08/05/2018

The location was centrally located to all of our needs. We did all of our activities with-in 2 to 23 miles of the hotel. We had a noisy air condition system, the towels and pillows could have been better. One night at 2:30am, the quests next to our room was outside next our room chatting loudly, I called the front desk to complaint, which the desk warn these quests of the noises, they stopped.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your review. Please accept our deepest apologies for the inconveniences caused during your stay. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. Respectfully, Neil Shah (GM)

"Conference and Birthday Weekend"

5
dgpatti, Chandler, Arizona 04/05/2018

Comfortable, clean, efficient, courtesy, professional, attentive. Thank you for the great customer service, and for making our work weekend special including our birthday that Friday. Convenient location to conference. Thanks for the points too.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun Inn & Suites in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon.

"Nostalgic"

5
Marion C, Rio Verde, Arizona 29/04/2018

This BW was an updated version of motels I visited as a child w/my parents. The difference was in the updated accommodations of this establishment that made it very comfortable and convenient. The breakfast was one of the best I've had in terms of choices, quality of meal and service. Instead of the usual serve yourself style arrangement, this BW actually had a restaurant style w/menus and servers to bring you your choice of breakfast. EXCELLENT! The location was convenient for our visit to the U of A, and was a determining factor in our choice.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun Inn & Suites in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast & dinner at the Royal Sun Restaurant. We have recently renovated our restaurant & bar & I am happy to hear that you had a great time.

"Best kept secret with their restaurant"

4
Mimi S, Dawsonville, Georgia 28/04/2018

The only real negative here is the weird parking for some of the rooms...not close. Our room was by the pool with outside seating area, nice. Room plenty large with nice bathroom. Bed good. We were out most of the days but had the cook to order breakfast each morning. Oh yum! We ate dinner there one night and wished we had eaten there the other nights. Food good, service wonderful, prices decent. Limited wine list but we found something. Overall, it was a good clean place with good service in a good area: not too close to downtown but easy to get anywhere.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun Inn & Suites in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon.

"Nice hotel but a bit far out of town"

3
scouserontour75, Liverpool, United Kingdom 20/04/2018

First impressions are nice, the hotel grounds are nicely planted and bright and cheery. The check in was efficient, if a bit robotic and impersonal. Room was excellent, very spacious, spotless and modern, and the bed was comfy. There's also a couple of chairs outside (hotel is motel style) -which was nice, allowing us to sit out with a drink in the evening. Pool area also really nice. The attached restaurant is a bit dated and the bar lacks atmosphere, but the food in the restaurant- both breakfast and evening menu is excellent and decently value. You also get 2for 1 drinks vouchers which is a bonus. Only real complaint is that it's a good 20-25 mins walk to the main shops/bars/restaurants of Tucson, which I don't class as downtown or central as the hotel description suggests. When passing buses are going to ‘downtown' that suggests to me that you are not already downtown. It is handy for the freeway though. Trains are noisy in the night, but that's not the hotels fault, and just one of those things. If you don't mind being quite a way out of the main town area, the hotel is excellent and to be recommended.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your review. Please accept our deepest apologies for the inconveniences caused during your stay. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input. Respectfully, Neil Shah (GM)

"EXCELLENT"

4
Gwendaphil, North Wales, United Kingdom 16/04/2018

Stayed here so we could visit the national parks and, being on Speedway Blvpd. seemed a god place to base ourselves. Check-in was efficient and quick. Had a suite which was quite big - living area with fridge and t.v., bathroom (wth anotherr fridge) and a large bedrom with another t.v. The suite was well equipped and very clean. Breakfast was served in the adjacent bar lounge. This was quite good but all the food was served together e.g. cereal and hot food, which got cold whilst eating the cereal! The bar also served quite good meals and had beers on draft. They also had a pool area with sunshine and shade. This hotel was very well run. I've never given 5 stars as I've never found perfection but this comes very close.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon here at the Best Western Royal Sun Inn & Suites.

"Very good stay!"

5
alfgeir, Madison, Wisconsin 09/04/2018

Breakfast was excellent and evening meals tasty. The convenience of an on-site restaurant after a busy day of touring was very appreciated. Pool looked nice though we didn't use it. We would definitely use this hotel again if we are in the area.

"Somewhat Disappointing "

2
User 08/04/2018

We recently spent 4 nights in this hotel. While the layout of our room was good and appeared to be fairly clean, there were 2 days our room had not been serviced because they never seemed to get to it before 4:00 and by then, we would have come back to our room from being out. I don't need my bed made and can reuse towels, but I like clean wash cloths, coffee and trash emptied daily. We had to request these things ourselves. Our room was also a little noisy...maybe for lack of better insulation?? We could hear people walking in the room above us and one night both of us were awakened by very loud pounding above. With the exception of those things, everything else was okay. The breakfasts were really good and the staff in the restaurant and hotel, were friendly.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Please accept our apologies for not exceeding your expectations. We will share your comments with our housekeeping staff & we will work on providing faster service to our guests. We hope you will give us another opportunity to host you in future. Sincerely, Neil Shah (GM)

"good place to stay"

4
User 04/04/2018

Well kept retro best western with nice amenities for our brief vacation visit to Tucson. Nice outdoor pool area and hot tub. Free breakfast off good menu choices in the adjacent restaurant. Good access to Saguaro NP.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hello iowatraveler1122, Thank you for taking the time to share your feedback with us! I'm glad you enjoyed your stay with us at the Best Western Royal Sun Inn & Suites. We look forward to seeing you again soon!

"Pros and Cons"

3
Grammie321, Augusta, Georgia 30/03/2018

Where do I begin? The pros: budget friendly motel; offered extra BW points in lieu of snack and also no housekeeping services; free breakfast is cooked to order rather than a precooked buffet; two for one beer, wine or margarita coupon in the restaurant or lounge. Cleanliness of room was acceptable, although shower curtain was too long and dirty at the bottom (? the beginning of mold issues). Cons, advertised as "downtown" --- not my idea of being downtown (in fact I question the safety of the neighborhood). This is a two story motel with all rooms outside. If you like train whistles blowing at all hours (including 3AM) this place is for you. WIFI is not secure; upon arrival I was given a WIFI password but soon found out there was no secure WIFI. I questioned this both on our arrival day, as well a the following day, and got idiotic answers blaming others. On site restaurant is ok for breakfast, but go somewhere else for dinner. Would I stay here again, NO.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us at the Best Western Royal Sun Inn & Suites and we hope you allow us the opportunity to serve you as our guest again! If I can be of assistance in the future, please don't hesitate to contact me at (520) 622-8871. Thank you again for taking the time to provide your feedback. Respectfully, Neil Shah (GM)

"Great find in Tucson."

4
eltexano, kansas city, mo 21/03/2018

The Royal Sun Inn has beautifully landscaped grounds and large clean rooms. I love these old style motels that Best Western has put their stamp on. The Inn also has a great made to order breakfast that is complimentary with their rooms.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your 4-STAR review of our hotel. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. We appreciate the business & look forward to seeing you back soon.

"Excellent Stay !!"

5
Carol B, Richland, Washington, United States 21/03/2018

This was our second stay at this hotel and we love it. The staff is so friendly and helpful. They go out of their way to ensure your stay is comfortable. The hotel is centrally located to the attractions we like to visit. I highly recommend.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit.

"Great Hotel"

5
User 20/03/2018

Great hotel with clean, comfortable rooms. Made-to-order breakfast is included. Staff was super friendly and totally professional. Michael, the maintenance man, was especially nice. He really went the extra mile for us and even offered to help load our luggage in the car when we checked out. This is our favorite place to stay in Tucson!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal.

"Not ADA compliant"

4
MNRetired2011, Torrance, California 20/03/2018

The hotel, overall, is very nice. If you travel with someone in a wheelchair, then you need to avoid the rooms in the back. There is no wheelchair ramp. We did not ask for a wheelchair accessible room, but come on, you still need a ramp for the rooms in the back. I would definitely recommend this hotel.

"Great Arizona visit!"

5
Sheri S, Galveston, Texas 18/03/2018

We love the consistency of Best Western hotels. The Royal Sun Inn & Suites did not disappoint! Our stay was great from the check in until the check out. The restaurant for breakfast was great. Nice menu options and we even ate dinner there for two nights. Beds were comfortable and room was clean. Other comments were made about noise but none of us noticed any noise from trains or traffic. Will definitely stay at the Royal Sun on our next visit to Tucson.

Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit.

"Trip to Tucson"

4
Gillhous, Baton Rouge, Louisiana 14/03/2018

Good place to stay for reasonable price. Breakfast was cooked to order and very good! Hotel is near university - centrally located. Room was large with a suite. Hotel seems to be old but has been updated.

"Response to survey"

3
User 13/03/2018

We responded to the survey. Would not go back at the end of the month but are being penalized $85 of the hotel fee. We will talk to the staff about our concerns when we arrive. As soon as we arrived home we did try to cancel but it was a few days too late.

"Location Location Location"

4
Bill S, Louisville 10/03/2018

This was my second visit to this property. I came back because of the positive experience I had during my first stay. Unfortunately, this stay was much less enjoyable because of a flock of very loud birds who were roosting in a large tree not more than 10 feet from my room door. The birds awakened my before dawn and did not stop until about 8 a.m. On my previous trip, I was assigned a quiet room in the corner near the pool. Other than this intrusion, that the hotel could fix if they wanted, I give the hotel a high rating . The hotel is well located for the U. of Arizona and a full breakfast is table served in the adjoining restaurant.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your 4-STAR review of our hotel. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. Respectfully, Neil Shah (GM)

"Motel style"

3
jocko68wny, Santa Fe, New Mexico 10/03/2018

I stayed for a quick overnight while in town on business. The value or price was good, but trains tooting their whistles every hour or half hour starting at 2am made it difficult to sleep. The walls are thin as were the ceilings so you could hear other guests. Upstairs the person walked very hard on the floors before 5:30 am. Not a good nights sleep after a long travel day.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input. If I can be of assistance in the future, please don't hesitate to contact me at (520) 622-8871. Thank you again for taking the time to complete the survey.

"Daughter's softball spring training"

5
Tim W, Orefield, Pennsylvania 10/03/2018

The hotel proved to be a very good value. The pool was heated and very clean. The breakfast was sit down style at an nice quaint resturant. Our suite had two refrigerators with a sitting area. Over all it was a good value for an updated older style hotel.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

"Lousy "

1
Swoozie228, Port Angeles, Washington 08/03/2018

Old, dark, bathroom door had “something “ crusted on it. Check-in clerk brusque. Heard the trains every 45 minutes all night long. Thin walls and ceiling. Heard coughs and footsteps every time the people above us move around.

"Good value for better lodging "

5
Pop-upPrincess, Reedsport 05/03/2018

We stayed 5 nights and had a great experience. By booking ahead through BW we got an excellent rate. The room was large, stall shower but no tub. Has two levels and we chose ground floor. The pool and spa had lifts to help handicapped enter the water. The restaurant breakfast was excellent. Location is terrific— right off I10 next to Speedway. Grounds are well maintained. The facility might be older style but interiors have been updated. We thought it was charming. There was mention in the reviews of trains in the evening and we could hear them faintly but didn't notice after falling asleep. There is a public park across the street on Stone.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

"Would definitely stay here again"

5
Harriet S, Portland, Oregon, United States 03/03/2018

We had a great stay here for a week in February. The outdoor swimming pool is heated to such a warm temperature that we could swim even on a cool (50s-60s) day. Room cleaning was noticeably good. The free breakfast included with the rate was much better than typical hotel free breakfast, because you sit down and order off a menu. Staff especially in the restaurant were very nice. Location is good because you can walk to the Univeristy area where there are good restaurants, and it's right next to one of the Tucson Bike-share locations.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We are so happy that you stayed with us & took time to share the details of your experience. Your feedback is very important to us & we take your input very seriously.

"Very convenient and helpful"

5
152harry, San Anselmo, California 26/02/2018

A nice find.Very good restaurant for free breakfast,also a nice little club in the evening.The front desk were on the ball.Location was just right to reach downtown.Rooms were clean and ample parking.Enjoy

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

"Lovely staff, good location"

4
rantingparent, vancouver 25/02/2018

Our check in went smoothly; the room was spacious and comfortable. It lived up to its high TA rating and our experience didn't contradict any of the other good reviews. The cleaning staff turned in a rather expensive pair of sunglasses I had left behind, and the front desk staff actually called us back to inform us that they'd been found.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking the time to provide us feedback about our hotel. We value our members thoughts of us and the experience that we are able to provide them. We look forward seeing you next time you are in the area.

"Four and a Half Stars in Downtown Tucson"

5
David6205, Los Angeles, California 25/02/2018

This place could use a face lift, but they try very hard and it's way nicer than it would seem from the outside. the rooms are very large and bedding is at least better than adequate. The restaurant looks like Formica but the free breakfasts are very well made and save you probably $20/day for two. The rooms could use brighter paint and the Jacuzzi tub is awkward, but they get good credits for non-slip floor and portioned amenities. Full DirecTV on two TV's. Some reviewers have complained about the trains and i did hear them, but they pass in a few seconds and it's not that bad unless you are super-sensitive to the sound. The desk clerks were friendly enough, but i could definitely see some of the service complaints happening. I would suggest either those are unfortunate coincidences or else maybe speak up if you are stuck waiting a really long time. There don't seem to be a lot of better places in a similar location.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We are glad to hear that our staff were able to take care of you while you were here at our hotel. Our goal is to be a great hotel that guests love and do this by showing outstanding hospitality, so to hear that we accomplished that greatly pleases us. I will pass this compliment on to all departments, as it is truly a team effort at our hotel. We do hope that if you are ever in this area again, we will get the pleasure of seeing you.

"Fun in the Sun, not!"

1
really4me, Washington 23/02/2018

My husband waited to check in over 25 minutes, as person ahead of him added another night. This seemed to through the receptionist. She finally got to us and gave us our breakfast and drinks tickets with out mentioning times for either. We were keep awake with people smoking outside our room by the pool and missed our free breakfast ( free unless you are 20 minutes after 9a,m. I've never known a breakfast ending at that early. Manager didn't come in until 10 so the girl manning the desk and the waitress could have cared less. Don't bother with this one; no elevator either and hot tub looked like a cess pool with green algae floating on top.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are deeply sorry about the poor experience you had during check-in and not being informed about the breakfast hours. We will share your comments with our staff & we will work on creating better experience during check-in. We will also consider making more exceptions for our guests to be able to have breakfast few minutes after 9am. We truly appreciate you sharing the details of your experience. Sincerely, Neil Shah (GM)

"Visiting daughter at Univ. of Arizona"

5
Bovinette, Albuquerque, New Mexico 19/02/2018

This is the 4th time I have stayed at this hotel. It is minutes from campus, has a free made to order breakfast that has always been delicious and plentiful, and every employee I have encountered, whether in the restaurant or front desk, has been pleasant and helpful. I have forgotten my toothbrush and they provided me one, and some toothpaste. Also, I needed plastic utensils, and they had those right away. Free internet is great, bed is comfortable, room is clean, and you also get a coupon for drink specials during happy hour which I don't utilize, but a nice option.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We are so happy that you stayed with us & took time to share the details of your experience. Your feedback is very important to us & we take your input very seriously..

"Great place to stay for Tucson Gem Show"

4
kristinelr, Phoenix, Arizona 18/02/2018

Enjoyed out stay at this Best Western. Room was clean, good size, had a frig, and beds were comfortable. Used the pool and hot tub and both were clean and right temps-very relaxing. Pleasantly surprised our complimentary breakfast was freshly cooked with adequate breakfast choices to vary our 4 days of breakfast. Motel is not brand new but is clean, staff was helpful and polite. We also liked that there were table and chairs to sit outside the rooms. There is a bar across parking lot that offers 2 for 1 drinks for BW customers.Best feature for us was the great central location the motel provided for us to explore Tucson and Gem Show.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We are so happy that you stayed with us & took time to share the details of your experience. Your feedback is very important to us & we take your input very seriously.

"Good and bad....you choose"

3
clarksdale, england 16/02/2018

Arrived early and was offered a large room, as an upgrade. It was largish, but had too much empty space. It had adjoining doors to rooms either side, which I hate, as they compromise any sound proofing. I said I'd wait for a better room, at 3pm. ( which, I felt, wasn't well received by reception. I often wonder whether people who check in first are offered substandard rooms ) The ground floor rooms are quite dark. The room I had was on the top floor, and as expected from a BW. However, the pillows are dire..all four the same, stuffed with bits of foam, cheap and uncomfortable. The bathroom is basic. No microwave. The hotel has an adjoining restaurant, for your complimentary breakfast. It is an attractive room, the staff are excellent ; essentially it is a good diner. Recommended. Attached to the restaurant, is a bar, in which you can use your two for the price of one drinks coupons; again, a really nice touch from the hotel. However, there is a bad mismatch between the restaurant and the bar. The former is pleasant and well designed. The bar, on the other hand, is completely mismatched from the hotel or the restaurant. It has a black ceiling with exposed pipe work, dire lighting, uncomfortable seating, and Karaoke three nights a week. It tries to be attractive to hotel guests, and attract people living nearby. Consequently, it fails on both counts. It needs to be upgraded to make it attractive to one group or the other. Finally, there is the train noise. My first night, it was slightly obtrusive. My second night, well, it was just awful (not a criticism of the hotel). For 45 minutes, the train horn sounded virtually non stop. For people who live in this neighbourhood, it must be intolerable and how the authorities allow it defeats me. Is it really necessary to sound the horn that long in the middle of the night? Perhaps some education of the train driver would help? To sum up. Rooms adequate; bathrooms,and pillows need upgrading. Reception is a bit insincere. The breakfast arrangement is excellent, as is the drinks offer, and the restaurant is pleasant. The bar itself is a mess. The train is a serious issue.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your review. Please accept our deepest apologies for the inconveniences caused during your stay. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input. Respectfully, Neil Shah (GM)

"average"

3
User 15/02/2018

A totally average BW. When in Tucson, I stay there only if the price is right. The rooms, beds, cleanliness, and so on are good but nothing special. The breakfast is acceptable if you are the type who prefers to skip breakfast. The choices are limited and skimpy, unless you want to pay the regular menu prices. It does not deserve a tripadvisor certificate of excellence. Maybe a certificate of good enough.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"Wonderful Facilities & Rooms"

5
KateVeronica, Jaipur, India 13/02/2018

First of all I would like to thank the management and staff at the Best Western Royal Sun & Suites for another wonderful stay. I stay at this hotel every January for a yearly business event. The rooms are very clean, very comfortable and the staff is simply amazing! Very attentive and always helpful, kind and considerate. I highly recommend this hotel and I look forward to returning every year!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon.

"Trying a New (to me) Property Recommended by Family"

3
ingridj264, Sierra Vista, United States 12/02/2018

The property has been up-graded to reflect 2000's tastes. The exterior shows age, but paint and trim are recent. There is a nice fountain in the gardens outside the rooms, and some stone picnic tables to enjoy the out-doors in the same area. Nice landscaping and good low lighting to find your way at night. We did not use the swimming facilities or the exercise room, but they seemed nice and clean and well-kept. Breakfast is cooked to order in the small restaurant adjoining the hotel. It was adequate but not out of the ordinary. There is a bar, too, with nightly entertainment. It was quite lively the night we were there. Jazz was the genre, not my cup of tea. Many students from UofA enjoying that. The rooms are nice, with adequate lighting. Our room had a stall shower with soap dispensers and a nice shower head. The paint and surfaces are fresh. Linens were fresh. The queen beds were firm and comfortable. The train was a bit noisy before we went to sleep, but fairly quiet after 11pm. There was sound from the street too, but not bothersome. Ear-plugs were provided for those who need them. All in all, a pleasant experience.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

"Restaurant is a wonderful surprise!"

4
Diane M, Seattle, Washington 12/02/2018

The hotel was nice, but the Royal Sun restaurant was a wonderful surprise. The free breakfast was great, but the dinners were really nice. The chicken marsala was amazing. All the staff at the hotel and restaurant were helpful, but Nate, at the restaurant, made dinner fun.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. I will be sure to pass along your praise of the Royal Sun Restaurant staff, they will be pleased to see that they were able to provide excellent service for you during your stay. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again!

"Great experience"

5
83pepperb, Phoenix, Arizona 08/02/2018

My stay was wonderful. Very clean comfortable room. Would definitely stay again and would recommend to my friends. The staff was welcoming and very accommodating. I have no complaibts what so ever. Great experience.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal.

"Older than the pictures"

3
SouthofSTL, St. Louis 07/02/2018

It was definitely an older facility, the room was oddly configured and had a 1960s feel. THe people were fantastic, and the little restaurant was great for breakfast, ok for dinner but the servers were fabulous. A little trip back in time.

"Great stay in Tucson"

5
Christina R, Bristol, WI 05/02/2018

We stayed here for 9 nights for the gem show. Our flight arrived in the morning and we came straight to the hotel (about 11:00am) to see if we could check in. Heather was extremely helpful and told us that if we waited about an hour, she'd make sure housekeeping cleaned our room (she even offered us a choice of locations) and got it ready. She gave us a great lunch recommendation (Casa de Molina) and we liked it so much we returned for dinner that night! When we got back to the hotel, she had personally checked our room to make sure it was ready for us, thought it was a little warm, and sent the maintenance guy up to adjust the thermostat. She explained the breakfast policy (free breakfast at the hotel restaurant with lots of choices, or order off the regular menu for $2 off) and gave us drink coupons for the bar (both of which you could pick up for every day of your stay). Our room was pretty great (205) - the water pressure in the shower could have been a little better, and you could hear the people next door because of the adjoining door, but they weren't in their room very often and they weren't being loud, so it was fine. The staff here is what really makes this hotel - every single person we encountered made us feel warmly welcomed and taken care of. We were greeted every morning by name when we picked up our breakfast coupons, and anything else we needed, we got. The trains do go by at night, but we found the whistles very soothing and didn't mind them at all (but they provide earplugs if you do). We also really appreciated the energy saving features - we didn't have to get new towels every morning, they only changed the sheets twice a week or so, there was a dispenser in the shower for soap, shampoo, and conditioner instead of all those little bottles, and the lights were on motion sensors so the switches glowed or flashed when they sensed movement, and the lights would turn off after a period of inactivity. The flashing was a little bright late at night, but the switches that just glowed were great. We were at the gem shows all day, and when we returned each evening we were so tired that we didn't explore Tucson very much. We ate every breakfast and many dinners at the hotel restaurant - the food was great, the menu interesting, but the staff again really made us return so often. The hostess brought us coffee and added more of the hazelnut creamer to the creamer bowl when I said that I preferred it, and then she remembered the next morning to do the same thing! We had a problem with our room about halfway through our stay, and they gave us a new room and even offered to move our stuff for us so we wouldn't miss the gem shows. All the staff was amazing, but Heather really went above and beyond. She really personified great customer service and we have absolutely no complaints about our stay. We can't wait to return next year!

"Great location"

4
Erika A, Hayward, California 31/01/2018

If your looking for a clean place, a decent restaurant with a fun bar this is the place to stay. At check in they give you coupons for a free continental breakfast or two dollars off your meal, plus 2 for 1 drink coupons for the bar or restaurant. The service is fast and friendly. Like I said it's not the Ritz but it is clean, good and is in a good location. My only disappointment was the room did not offer a safe for your belongings that you would want to lock up so I did not let cleaning service enter to clean.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your 4-STAR review of our hotel. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. We appreciate your comments and will work on making improvements to enhance our guest's experience.

"Do yourself a favor and avoid!"

1
User 31/01/2018

I was traveling to Phoenix and arrived late Friday night and this was the only available hotel and I should have taken that as a sign. Check in was a bit of a hassle to begin with do I went to the bar ordered two drinks and wasn't given back my card after I paid my tab thinking I would retrieve it in the morning no harm no foul. WRONG! I went to the restaurant in the morning and was told someone would be able to retrieve it for me 7 hours later because that area of the restaurant is closed and thru did not have keys. I called customer care and was told someone could let me in an hour later. Then come to find out a few days later I was double charged for my stay!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Please accept our deepest apologies for the inconveniences caused during your stay. We are glad to be able to communicate with you & clear up that there is no double charge. We also offered you the option to change credit cards. We hope you will give us another opportunity to host you in future. Sincerely, Neil Shah (GM)

"Good location for your excursion around Tucson"

4
MtCrego, Adna, Washington 30/01/2018

Good location to jump off of for touring around Tucson. Restaurant next door is where the breakfast is served. We didn't eat there so no info. Rooms run a little small. Staff quite friendly. They have NO fans take note. I always sleep with one for back ground noise as well as air circulation. They do have a desk radio with some running brook sounds and beach waves really not soothing with the frogs croaking and the seagulls. Oh well. One really irritating point is they have NO exhaust fans in the bathroom. I think it should be a law that every bathroom has an exhaust fan. I think most people would agree!??

"Change from past stays"

4
User 30/01/2018

I have stayed at this hotel many times. The staff is very friendly, responsive and I really enjoy staying there. This year, motion sensors were put in the room. I understand why it was done but my first night there, it went off every time I rolled over in bed. The hotel very quickly fixed the issue but throughout my stay if one person got up to heed the call of nature during the night, the light came on. Being a light sleeper, it woke me up. So I covered up the sensor at night. It also was annoying if you were just sitting in the room reading and it would turn the lights off. I really do like this hotel, I just really wish they would get rid of the motion sensors.

"The staff is excellent"

5
dkjunk, Boulder, Colorado 30/01/2018

The property is fine (quite good for a budget hotel but not "great") but what made my stay wonderful was the incredibly helpful staff who really went out of their way for me (and the awesome free breakfast)! I regretted not bringing my swimsuit because the hot tub looked very inviting.

"BWRSIS"

3
Bdbc, Los Banos, California 25/01/2018

This Best Western location offered quick check in, clean room and comfortable beds. The negative is it's located close to the railroad tracks. I noticed two new pairs of earplugs on the bathroom counter when we first arrived but did not pay them any mind. After dinner upon our return we noticed the first train whistles of many more to come the entire night. Long very long whistles. Earplugs came in handy but still I would pick a different BW to stay at if I pass this way again.

"On the noisy side, but a nice place to stay."

5
Margaret H, Alpine, Texas 23/01/2018

The front office was jammed with people checking in when we arrived, but things moved right along with a very efficient and friendly clerk. We received an upgrade to a suite that was unexpected and much appreciated. It was located on the west side, about as far from breakfast as possible. We sat on the porch and enjoyed watching night descend. Our rooms were clean and well cared for. There were ear plugs on the bathroom sink which we didn't use, but the trains, planes, and sirens were a minor distraction at times. We took the advice of the front desk clerk and headed to breakfast before eight o'clock. Lots of choices for breakfast which was well prepared and efficiently served. The restaurant was getting full as we left so the advice was sound and appreciated. All in all we enjoyed our overnight stay at the Royal Sun.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal.

"Old, but clean"

3
KitCat2007, San Antonio, TX 22/01/2018

Yes, the rooms are remodeled, but this property is far from being updated. The room was clean, though. The front desk person was pleasant and accommodating. I wish they had added sound proof glass when they remodeled their rooms. There was a pair of earplugs on the vanity...I thought it was because it's near the university. But, no...a train went nearby every 30 minutes...ALL night! They do allow dogs, which is why we chose this place. That was nice. They also give you a couple 1/2 price breakfast coupons and a couple free drinks. We tried to just get coffee in the morning and that was a challenge, even when we offered to pay full price for it. They didn't know how to handle that.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your review. Please accept our deepest apologies for the inconveniences caused during your stay. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input. Respectfully, Neil Shah (GM)

"Angela was great!"

5
GudinoJr, Scottsdale, Arizona 21/01/2018

Angela was kind enough to find me parking when the lot was full and she even heated my food in the backroom microwave. Great job, Angela! She also informed me of the express checkout option which I think is very convenient.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal.

"Friendly and clean"

4
Amber V, El Paso, Texas 18/01/2018

Our room was clean and a good size. We reserved a King with a sleeper sofa. The sleeper sofa was very small. The free breakfast was amazing. Huge selection made to order and tasted great! Only drawback was the service was very friendly but a little slow.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your 4-STAR review of our hotel. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. We appreciate your comments and will work on making improvements to enhance our guest's experience.

"Great Experience!"

5
agw2913, Dana Point, California 17/01/2018

The rooms were clean and well appointed. The Desk Clerk was friendly and informative and knew me by name on my next visit to the front office - impressive! The breakfast in the restaurant was outstanding - not your typical free breakfast as it is a full service restaurant with additional extremely friendly staff. Good location - about 1.5 miles to U of A, which was the reason for our visit. Overall - a very pleasant experience - if we come to Tucson again we will definitely stay here. Thank you!

"A great place to stay in Tucson. Easy walk to downtown."

5
rickobrienphilips, Parker, Colorado 16/01/2018

The room was clean. The bathroom was very convenient. We had breakfast every morning at the Royal Sun restaurant. The food and presentation was very good. The entire staff was friendly and very efficient. We had dinner one evening. Our meals were delicious.My husband enjoyed the pool and spa.

"Great food and great hotel."

5
Joséphine M, Paris, France 14/01/2018

The hotel was really confortable and clean. The restaurent was excellent with a very friendly staff. I loved the breakfast menu, with a lot of choices and really tasty food. A heated pool and jacuzzi are available to guests. I was on business trip but I may consider to return for holidays. A bus stop is in front of the hotel and allow to travel easyly to down town Tucson.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

"Satisfied"

5
Jim N Connie R, Medford 12/01/2018

I had a problem with the bed and the desk manager took care of it. They treated me great. Everything else, including the breakfast were awesome. I would recommend this property to anyone traveling to Tucson.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

"Second stay here"

3
anniefield, yorkshire 09/01/2018

Stayed here at the same time last year and enjoyed it, so on our return to Tucson we had no hesitation in choosing this hotel again. It is like a motel rather than a hotel so you can park very close to your room. The rooms are a really goods size with a comfortable bed and pillows and lots of tv channels too. Its good having a full length mirror and a fridge for keeping drinks cool. The bathroom is very small though the shower is nice and large with shower gel,shampoo and conditioner dispensers on the wall. The pool is great for a swim and the breakfast in the restaurant is a nice bonus with such lovely and friendly staff. The only reason I have given it 3 stars is because of the train horns. The first night I hardly noticed them but the two nights after that they seemed to be more frequent. I am sure if you use the earplugs it makes it a lot better. The area is fine for us and we have no problem in walking to 4th street and back for dinner and drinks each night. Looking forward to staying here again same time at the end of the year.

"Little weekend trip."

4
DeniseR1121, Phoenix, Arizona 08/01/2018

Husband and I stayed 3 nights to do some site seeing in Tucson. The hotel was clean and comfortable but a little noisy. (They did provide earplugs, which was nice) The location was perfect for our needs. We had dinner and drinks at the bar and watched some karaoke. The next morning we took advantage of the free breakfast. Both times the food was very good and the service was great! We would stay here again.

"Delegation of Students stay at Royal Sun Inn"

5
adac389, Tucson, United States 08/01/2018

Our group stayed a total of three nights with the last night separated by 5 days. The rooms were well apportioned and prepared. Staff helped us with late check in and late check out on two occasions, the cooked breakfasts were above average with much more food variety compared to five other hotels we stayed at. When a different rate was posted for the last night, staff graciously adjusted it back to the agreed upon rate. We found the hotel to be very good for access to the 4th Avenue merchants and restaurants, to University of Arizona Campus, and to the Downtown Tucson.

"We loved the raisin cookies at reception"

4
Staidthere, Jakarta, Indonesia 07/01/2018

We stayed for one night in room 313 on the ground level at Royal Sun Inn. The room was large enough for our 4 suitcases, there were no sounds above us, wi-fi was good, and wall plugs were well placed for convenience of charging. Room 313 is well located so that the sound of the train horn didn't bother us We ate at their cafe at 9:15 pm, just before they closed, and ordered Caesar salad, white zinfandel, and coconut cake. The food was a good value. We returned to the room after picking up more raisin cookies, which are quite addictive. There were many tables in the breakfast area and the menu choices were unusual. For instance we could choose fruit or cereal or eggs. Orange juice cost $2 extra. After paying a tip for a novel combination of breakfast foods, we felt we would rather have a buffet where we could take what we wanted. The staff at the reception desk were very helpful and friendly. And we loved the raisin cookies. We felt that Best Western Sun Inn is a very good value.

"Nice Base for Exploring Tucson"

5
NWOhioGuy, NW Ohio 07/01/2018

We stayed here two nights while exploring area attractions. It appears to have been recently refurbished or perhaps it was just well-maintained over the years. The room was clean, everything functioned, and we slept well. There is an attached restaurant and lounge. A tasty sit-down breakfast was included in our room rate. The lounge was relaxing and featured live music. we would stay here again.

"New Years trip"

4
Robin R, Los Angeles, California 03/01/2018

Enjoyed Tucson - rented a car and went to Tombstone and Bixby. Want to MoCA and various restaurants. Very relaxing. A Mello place. Lots of art everywhere. Enjoyed the hotel stay. Picked this one for the pool and jacuzzi. The weather was warm too so it felt like a summer vacation. We wandered over to their restaurant/bar a few times and were there for karaoke. Lots of fun. We did not sing.

"4.5 stars - Good overnight option"

4
cosmotron, LA 03/01/2018

After a 13-hour car ride, we were happy to find this very clean hotel (BW is usually our last-minute, go-to option for road trips with the dog). Reception staff were very nice, and got us in and out of there quite quickly. We were placed in the rear building, first floor, by the pool. Our King room was spacious and had a good setup (long desk area, refrigerator, etc.). No complaints at all, but wondered what the provided earplugs were for…ah, the train, which we heard all right! Although we left very early the next day and had to miss the 6am start for breakfast, we were happy with our brief stay.

"average hotel in declining nieghborhood"

3
robertcX9904CQ, bend oregon, United States 02/01/2018

An aging Best Western, but has been well maintained. The neighborhood is older and in decay. A few bums and derelicts were seen on street corners. Reasonable street noise but the nearby railroad locomotive air horns were extreme and all night. Not up to B-W standards. The hotel saloon was well above average and offered a generous pour at reasonable prices. The restaurant faire was tasty and reasonable in price perhaps a 2 star experience.

"Not worth the price"

1
User 01/01/2018

Paid full price (180$/night) and found a smelly and noisy room. The bathroom needed a refurbishment. Breakfast was included but they only gave us a 2$ coupon.. and the quality of the breakfast restaurant was poor.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. We apologize for the misunderstanding about the breakfast coupon. The coupon given to guests is for free breakfast between 6am-9am. However, guests can use this coupon to receive $2 off after breakfast hours. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"the Aggies from NMSU won the Bowl game."

5
User 01/01/2018

The folks at the hotel are outstanding. nice place to sleep and relax. it is really close to the interstate and to the University of Arizona. you can walk to the light rail and go all over the university.

"We'll be back!!"

5
Don M, Phoenix, Arizona 28/12/2017

Clean, professionally maintained, organized. The detail shows. Nice heated pool. The breakfast was a treat. Efficient and friendly staff. Compliments to all that work in the restaurant! We've stayed in many Best Western motels. This one is a cut above. Thanks to all.

"Great Hotel"

5
bargainmama, Oakdale MN. 27/12/2017

We had reserved this hotel Room way back in Oct. but I Guess I Did not know you had to climb steps and that is very difficult for me. So they said they would refund our money and I Was scrambling trying to find a new place to stay and was not feeling well either ended up The Manager found us a room on the first floor and to our surprise it was a beautiful suite. That was so so nice of her to Do that. Next morning feeling pretty sick. The day manager ended up giving us Directions to the closest urgent care and gave me water and Tylenol. Really appreciated the caring and hospitality of this hotel staff

"Great hotel"

5
User 27/12/2017

The hotel was great. Staff was very friendly. The beds were very comfortable and room was of good size. It was nice that the hotel is close to the campus of the University of Arizona. Breakfast was very good and the restaurant in the hotel is very good. I would recommend this hotel.

"Good central location"

4
Clayton Lorna C, Cedar City, Utah, United States 27/12/2017

All of our kids and grandchildren we're going other places this Christmas. So we decided that we would have a couples getaway. We were looking for a good central location in Tucson so that we could see and drive to some of the great places to visit. It appears that this hotel was probably built in the late 60s. And recently remodeled I would say within the last five years. And they did a great job. The grounds were very well landscaped and maintained. We reserved a king room and they upgraded us to a king suite. We found the staff to be great to work with and extremely helpful whether you were checking in or at the restaurant. The breakfast is made to order at the adjoining restaurant. I personally would rather have a nice continental breakfast where it's easier to sit watch the news and drink coffee for several hours. But most people we talked to love the breakfast. There are train tracks close by and trains come by quite often including in the middle of the night, I grew up with this so it seemed comforting to me. You also get noise from the adjoining rooms including upstairs, ear plugs are provided in the rooms, this was not annoying to me but I thought I would mention it. When I left some clothing in the closet they were quick to call me on my cell phone so that I could return and retrieve. We really enjoyed our stay at the Royal Sun Inn.

"Best western stay"

5
User 23/12/2017

Service was awesome, room was clean and neat! Hotel offered express check out and called the night before on how to do the process. There was a hand written note welcoming us and thanking us for staying there. Stayed in a suite which was nice for when my husband got up early.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit.

"A good place to stay"

5
User 19/12/2017

Very confortable, nice rooms and with a good space, pet friendly, and include the breakfast was very nice, hot and fresh in a restaurat with several options, I think that was my best part for an hotel with a similar price a budget hotel

"Nice hotel for the price"

4
Jill I, Scottsdale, Arizona 18/12/2017

We found this hotel on Booking.com at the last minute. We were hoping the value for the money would be good. It's on the edge of the university campus. Nice and quiet hotel. The restaurant is the best part.

"My stay at BW Tucson"

3
janfit2017, Oakland, California 18/12/2017

Room was fine. The HVAC system was noisy, but we didn't need to use it. The trains during the night interrupted my sleep, even when I used the earplugs. As a result of not getting enough sleep. I have come down with a virus.

"Excelent breakfast and great restaurant"

4
michellebZ186LH, Oceanside, United States 17/12/2017

The complementary food served for breakfast and the menu and food served at the restaurant during lunch/diner is excellent. The service was also top notch. Highly recommended... The only issue encountered is the occasional rail road track/train noise. Keep in mind that the noise is shared by all hotels accommodation in the area.

"Great Breakfast"

4
Mary D, Bridgewater, VA, United States 15/12/2017

We were upgraded to a suite. The room was very comfortable except that the heating/cooling system would not hold the temp I set it at. Trains were heard throughout the night but the hotel provided ear plugs so it was not a problem. The breakfast was terrific. We could choose items off a menu. It was served hot and was delicious

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input. If I can be of assistance in the future, please don't hesitate to contact me at (520) 622-8871. Thank you again for taking the time to complete the survey. Respectfully, Neil Shah (GM)

"Economic and comfortable"

4
Gini S, Las Cruces, New Mexico 12/12/2017

Great place to stay. Everything is clean and well-maintained. The staff is helpful and thoughtful. Overall, quiet and convenient. Freshly cooked breakfast and enough options for someone who is both allergic to eggs and requires a gluten-free diet. The wi-fi is one of the best I've encountered in many hotels across several states - and it's free.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. I will be sure to pass along your praise of the Royal Sun staff, they will be pleased to see that they were able to provide excellent service for you during your stay. I am also happy to hear that you enjoyed our Cooked-To-Order breakfast. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again!

"Comfortable rooms and extremely helpful and friendly staff!"

5
User 11/12/2017

Room was good size, decorated in nice colors, comfortable beds. We had free made to order breakfast which was excellent. Morning staff at restaurant was very friendly. Nate was so friendly to all customers. Made you feel like an old friend. Every meal at dinner was really good. Service was excellent. 2 for 1 drinks in the evening was welcoming after working all day. Front desk made it very easy for me to have a package shipped to hotel before I arrived. They stored safely and were very accommodating. I found their price to be good for weekend of 4th Ave Street Fair. I travel a lot and found this to be a great property.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. We truly appreciate the business & your loyalty to our hotel. We are looking forward to welcoming you back soon. . .

"Good stop over hotel"

4
Kim L, Pahrump, United States 11/12/2017

Good Hotel for a one night stop over , room was modern décor, bed comfortable, breakfast in the restaurant was menu choice, cooked to order, nice change from the usual buffet, We were traveling with our dog and there is a lovely park across the street.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

"just another motel with outdoor corridors, parking lot noise, and homeless "visitors""

3
BenThereT00, Tahoe Vista, California 09/12/2017

This motel has outdoor corridor/entrances. Room 211 has a guy with a backpack that sits in one of the chairs in front of the room and continually knocks on the door; this was even after I told him it was not his room and the night security "removed" him. He knocked at 11:00 pm, then went to the front desk and asked for a key to 211 - the front desk then called to confirm a key should be given... NO. He knocked again at 4:30 am and at 6:00 am. If the motel knows room 211 is a problem with this guy keep a watch for him or don't rent the room. WTH?

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your review. Please accept our deepest apologies for the inconveniences caused during your stay. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. Respectfully, Neil Shah (GM)

"2nd visit in 2017"

5
User 08/12/2017

Office staff great. Always a smile and working to help with special requests. Clean rooms. Free cooked to order breakfast and 2 for 1 coupons in Cantina. Pool and hot tub clean and ready to go although we didn't use them. Did sit in pool area to warm up in the sun and have morning coffee. We will be back!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal.

"Noisey unsafe area overpriced for location"

1
mexicovacations63, Roberts 05/12/2017

Not a good experience all around. Homeless people across street asking for money. food was bad.You could hear the trains and sirens in your room. Signs posted at parking lot that hotel is not responsible for your car if it is broken into.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your review. Please accept our deepest apologies for the inconveniences caused during your stay. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input. Respectfully, Neil Shah (GM)

"Great value and experience"

5
davidraphaelm, Phoenix, United States 05/12/2017

An almost weekly visitor to Tucson, this facility has become a "home base" away from home. Rooms are always clean and tidy. Staff is welcoming and professional. Internet is fast. No surprises - a good thing!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

"Great Value"

5
ElizaAnn77, Gilbert, Arizona 03/12/2017

The room was very clean and had everything we needed. While we didn't utilize it on this trip, we dipped our toes in the pool and it was a wonderful temperature even in December. The complimentary breakfast was great and there were so many options. I would happily stay here again.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast at the Royal Sun Restaurant. We have recently renovated our restaurant & bar & I am happy to hear that you had a great time.

""Tired""

3
whynot4382, Donald, Oregon 03/12/2017

Have stayed at this BW off and on for about 30 years. While it is a very clean place and you can see the effort put forth to keep cleanliness a very visible quality of this motel its age is also apparent. We had a suite while spacious was missing a table and the lighting was extremely dim. Limited hours of the cocktail lounge and dated buildings in a perhaps improving section of the city but somewhat sketchy area we will unlikely stay there again anytime soon. If things seem to improve we would be willing to try staying once more.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your review. Please accept our deepest apologies for the inconveniences caused during your stay. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. Once again, thank you for the business; we truly appreciate it. We look forward to seeing you back in the area. Respectfully, Neil Shah (GM)

"Great staff and location"

3
azhottraveler, arizona 03/12/2017

The price was right and the location was very convenient for what our needs were for only 1 night. However, the rooms need to be updated with insulation added to the walls because you can hear everything in the adjoining rooms. Our bed was too firm and the pillows are lumpy and uncomfortable. The staff is outstanding and the food is acceptable. The pool and hot tub are clean and nice. TV needs to be larger for the size of the room.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new mattresses, bed skirts, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel!

"great stay"

5
Mary G, Seattle, Washington 30/11/2017

excellent service all around from front desk to housekeeping and restaurant; highly recommend this property; in fact, we returned again almost immediately after our first stay; unqualified recommendation

"great location"

4
Ruth154937, Penticton, Canada 30/11/2017

This motel has a great included breakfast and 2 for 1 coupons for the adjoining lounge. It is walking distance to the downtown, St Augustine cathedral and the presidio. This motel is not fancy but it is clean and has a pool, spa and exercise room.

"stay at BW"

4
User 27/11/2017

The room was good but the train sounds kept us awake in early hours of morning from 4 am to 5:30am . It was horrible couldn't sleep.Other than the train noise ,it was a good stay.I would go back to this place only because of its proximity to the University.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input. We look forward to seeing you again. . .

"Rudeness in the Lounge during Karaoke"

1
User 25/11/2017

I want to convey negative feedback regarding the Best Western (Royal Sun) in Tucson, AZ. Twice now I have had to endure customers in the motel's bar/lounge make fun of my first name, Skip, as I was called up to sing in the karaoke. After the first time, I spoke in person (during the day) to a manager at the front desk. Yet last night not only did some customers again make fun of my name while the sub-contracted karaoke employee looked on, she declared to me, "They weren't making fun of your name" as I handed the mic back to her after singing a bit of the song. She apparently felt she could not be wrong, which added insult to the injury (i.e., she should have nipped the rude conduct in the bud). Last night I informed the onduty employee at the front desk. She didn't think the motel bore any responsibility as the karaoke is subcontracted. I disagree. The motel is responsible ultimately when it subcontracts out a function taking place on the motel's property. The lack of responsibility shown by the karaoke employee (the same woman worked both nights I was subject to my name being made fun of) and by the desk employee really offend me. It should not be so easy. I asked the desk employee for the contact email of the manager I had spoken with during the week, but I now see the email address is a general one to the motel. It appears that the desk employee was in a way deceitful or at least not willing to put me in direct contact with the manager. I will not return to the Royal Sun, and I shall urge others not to eat, drink, or stay there, but I do feel that your company should be aware that me talking with a manager this week did not result in any change.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for taking time to share your feedback about your experience at the bar. We are deeply sorry for the inconveniences caused during your recent visit. We will be sure to contact the outside company that hosts karaoke at our bar and share your comments with them. We will ask them to work on providing better customer service to our guests. Once again, we apologize for the poor experience & hope you will give us another opportunity to serve you in future. Sincerely, Neil Shah (GM)

"EAR PLUGS GIVEN"

2
806brianu, pHOENIX, United States 21/11/2017

i THOUGHT IT STRANGE TO GET EAR PLUGS WHEN i GOT TO MY ROOM BUT ABOUT MIDNIGHT i FOUND OUT WHY A DISCUSSION IN THE ROOM NEXT TO MINE WAS CRYSTAL CLEAR. Employees could care less that I was there sure I get some people who stay in these places have an overestimation of self worth but do not take it out on me please! I just needed to be in your town for business wanted sleep and that is all.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your review. Please accept our deepest apologies for the inconveniences caused during your stay. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input

"My Favorite Place in Tucson"

5
A3601DCrobertb, kerrville,Texas, United States 19/11/2017

I always stay at Best Western Royal Sun Inn & Suites when I travel and have been doings so for several years. I am Never disappointed with my stay. The employees go out of their way to make sure I enjoy my stay to the fullest every time I'm there and in fact I now plan my travels just so I can stay here it is that Great an experience.

"Nice hotel with spacious rooms and a great pool/ spa area"

3
acquarius_69, Kungsor, Sweden 18/11/2017

We stayed four nights at this hotel. The woman at the check in was nice and polite, we got a nice room very close to the pool area. The room/suite was big an clean, but the baathroom could have had better ventilation. The breakfast was nice, however a buffet in stead of "à la carte" maybee would have been even better. And you have to go to the reception to get breakfast tickets every day. The cleaning was OK, however the maids vere not so polite, and they forgot to give us towels one day and soap/shampoo on another day. Anyway we really liked the pool and the spa area and also our patio with a couple of chairs and small table where we enjoyed the warm and delightful evenings.

"Exceeded Expectations"

5
User 16/11/2017

My husband and I booked our first night after a 36 hour cross-country road trip at this location. We were traveling with our two dogs, and to be honest, just booked a place that was pet friendly/affordable for us to stay a night before continuing to Saguaro and Flagstaff the following day. We didn't need much, and weren't expecting much--but oh my goodness we were so surprised! The location was perfect. The hotel and grounds were gorgeous--beautiful landscaping, fountains, etc. The staff was extraordinarily friendly. There was an on site restaurant and bar which we received coupons for when we checked in. We decided to take advantage of the coupons and convenience, and ate at the restaurant. Diner style. Clean and visually pleasing. Nate was our server--he was so friendly (and happened to have an item on the menu--the breakfast burger..that was amazing!) He also recommended some local stops. 100% would recommend this hotel for anyone staying in Tucson. Grounds, service, and amenities far exceed the cost.

"Overnight stay"

4
zivagirl, Indiana 14/11/2017

Their two room suite that offered two televisions and a door separating the main sleeping area from the sitting room is very large and we were quite pleased with it. It could easily accommodate a family. The Assistant Manager, Heather was very professional and accommodating to our needs; she is definitely an asset to Best Western!

"Awesome food; Very clean rooms"

5
andrewwM2653QY, Lake Havasu, United States 13/11/2017

The restaurant and bar really make this motel a favorite. Only place to stay in Tucson. The staff are all really friendly. The food at the restaurant really tasty. Awesome experience. I spend 2 to 3 weeks are year at this motel. Great value!!!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit.

"Close to U of A"

4
User 13/11/2017

We were in town for a football game at the U of A. It was to perfect location to stay. Very clean and nice. The park across the street had some homeless people hanging out, but we felt very safe. We had no issues at all.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer.

"The very best at Best Western Royal Sun"

5
SuziMore, New Providence, New Jersey 13/11/2017

We always stay at the Best Western Royal Sun in Tucson. The heated pool and hot tub are just two of the many things we love. Because I suffer from many allergies, I call ahead to make sure they have been careful not to use any harsh cleaners in the room I will have as well as opening the windows to air it out several hours before I arrive. They may not have a large hall but they do offer a large room in the restaurant that I could book if I need to have a small presentation of my work as I am a lecturer. The staff are kind and care that I have every need met.Their restaurant offers delicious dinners and a bar with live music and karaoke through the week. We always go back.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

"Very nice hotel"

5
verdarempel, phoenix 09/11/2017

We enjoyed our 4 day stay in Tucson very much. So happy we chose this hotel. Not only is it very nice the location was great for us and all the staff were awesome! Will definitely stay here again on our next visit to Tucson!

"MEAN MANHATTAN!"

4
Jackietravels1, TUCSON 08/11/2017

This small lounge at the BEST WESTERN ROYAL SUN on STONE ROAD, near downtown Tucson, offers live music, particularly on Monday night with the PHIL DAVIS TRIO, including PHIL DAVIS, LAMONT ARTHUR and MALIK ALKIBAR, all jazz greats from the Tucson area and members of the TUCSON JAZZ SOCIETY. They allow other musicians to sit in and create a wonderful and HIP night. The Bartender makes the best MANHATTAN I have had in years, plus the food menu is great. The seared AHI TUNA with AVOCADO is splendid.

"Fabulous Stay"

5
teresah921, Denver, Colorado 06/11/2017

Fabulous hotel for our weekend in Tucson. Room was spotless and everything was extremely well maintained You can tell it was recently remodeled that included touch lights, phone and computer chargers built into the light, the quietest a/c ever experienced in a hotel, very nice shower, comfortable king size bed and alll the outside concrete was sealed to make it look new. Upon checkin we were asked if we wanted a complimentary upgrade to the junior suite - yes!! Complimentary made to order breakfast in the restaurant next door topped off this very pleasant stay. Will stay here again.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

"Preferred location"

5
719dudleyg, Humble, TX, United States 06/11/2017

Pet friendly was initial motivating factor that coincided with our travel schedule, returning from Big Sur CA to Humble TX. Restaurant at this facility was an outstanding feature we enjoyed that should be a model for other similar Best Western Hotels. Availability throughout the day in addition to the complimentary breakfast calendar & menu, including an evening meal was a very big plus.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. We am also happy to hear that you enjoyed our Cooked-To-Order breakfast & dinner at the Royal Sun Restaurant. We have recently renovated our restaurant & bar & I am happy to hear that you had a great time. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

"train whistle noise all night long. not ablet to sleep"

1
User 06/11/2017

a train passes by every hour and blows its whistle at all RR crossings. the white noise app on my ipad didnt even dent the discomfort. we ddint get a good nights slepp the 4 days we were there, this hotel should only be for people who are deaf

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for your review. Please accept our deepest apologies for the inconveniences caused during your stay. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input. Respectfully, Neil Shah (GM)

"Tucson Arizonia visit"

5
User 02/11/2017

I was in Tucson for a conference, but decided to come in a couple of days early to explore the city since we have not been there before. Our stay was great. We were able to check in early on Saturday morning, therefore giving us time to enjoy the day. We were able to use the pool and hot tub, both which were very clean and the area was well kept up. Granted this is an older hotel, but the rooms have been remodeled. We were on the 2nd floor and had our own sitting area right out front the front door. We had upgraded to a suite, so first you enter the living room and then you have your bedroom. Both rooms had flat screen TV's, plus we had a mini-fridge & micro. We walked to 4th Street for dinner that night, felt very safe going through nice neighborhoods and well lit streets. Breakfast was at the restaurant on-site and it was made to order and was very good.

"Great Stay"

4
A5637LYdavidh, Victorville, United States 31/10/2017

This hotel is conveniently located close to everything. Location may not be the most desirable but the property is well maintained and I have never encountered any problems with concern to theft. The only thing I could recommend is for the property to have an area for travelers with pets. There is a park across the street but has a problem with homeless people.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

"Wow"

5
User 29/10/2017

Customer service at night when I checked in was amazing. What a lovely surprise. She was kind and cared about my well being and safety. After being accosted in the last hotel It was most appreciated. The hotel was tight for parking lot. Room was beautiful and quiet. It was a nice change.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

"Visiting son at U of A. Homecoming weekend."

4
heychrissy, San Diego, California 29/10/2017

Great location with easy parking. Clean. Complimentary breakfast was a nice touch. Friendly staff. It's not the Marriott, but affordable and perfect for a short stay especially if traveling with family/kids and on a budget. Suites are spacious with microwave and 2 refrigerators. There is a bar and restaurant on site.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

"Nice no frills hotel"

3
User 27/10/2017

The hotel was very nice basic, clean and comfortable hotel. The breakfast was great. Different from the typical complimentary breakfast. The waitstaff was friendly and courteous. The location was good for us, being just a few minutes to campus.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

"Great Location, clean, great breakfast, overall good value"

4
MaBunny, Midlothian, Virginia 26/10/2017

The grounds of the hotel are very nicely kept. You get a fresh made breakfast as part of your stay. The room was clean, nice sitting area right outside the room. Very close to get to most places in Tucson with 10 minutes or less!

"Very clean!"

5
User 26/10/2017

I stayed for one night and was very pleased. Angela was very nice! The room itself was very clean and the bed was decent . The location is good, close to downtown. I would definitely stay here again if I'm ever in town.

"Large Rooms, Helpful Staff, With Some Issues..."

3
paulahN7564MQ, United States 24/10/2017

Visiting for Business at the University. Felt the price was affordable and good value. Staff were helpful. Suite was clean and large. I requested a 2nd floor room and was happy I did as I did not personally feel safe in the area, as well as in the hotel based on how it was set up. Breakfast was really good & internet worked. Train was VERY loud and right behind hotel. I was awoken every 2 hours and it was very difficult to sleep. They provide you with ear plugs but I do not find those helpful. I wouldn't stay there again as a female solo traveler, but it served it's purpose for a short stay and others may be happy there.

"value and quality"

5
F8416ZAmarya, Tucson, United States 24/10/2017

Quiet. Restaurant excellent. Room clean and utile. Pet friendly. Lovely pool and hot tub. Very reasonable price. Mattress could have been better, but not the worst I've been on by far! Ample parking. Easy access.

"Perfect!"

5
Andrea M, Hereford, Arizona 23/10/2017

The staff was very accommodating. Our room was ready early. There was no microwave at check-in, but one was brought to us within 5 minutes of our request. Everything was clean and neatly kept. I highly recommend this hotel.

"Acceptable budget hotel"

3
T7811SSphilips, Sarasota, United States 14/10/2017

Stayed at this hotel during stay in Tucson. Was in desired location. Hotel features and amenities were acceptable for a small budget hotel. Worst problem was numerous trains that kept me from sleeping well at night

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input.

"Comfortable, quiet and nice"

4
Joelle B, Arizona 09/10/2017

Second stay at this facility. They have done some extensive remodeling and rooms are pretty good. It was better the first time, some things have slipped a little in the last year. But for the money, it was very nice. We did run into a glitch with the toilet not functioning and one of the front office staff immediately offered for us to move, but the older staff member grabbed a plunger and went to the room, to no avail. I was a little disappointed that this was offered as opposed to just moving us without inconveniencing us for 30 min while she plunged the toilet which did not fix the problem, we ended up moving anyway. We were offered a suite for the same room charge and it was bigger and very nice. The breakfast that comes with the room is terrific. Table service and so many items to choose from. We will consider staying there again, BUT we will check out the amenities in the room before unpacking. It was a huge hassle.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again!

"the pool is perfect"

5
User 09/10/2017

Nice quiet time to enjoy the lovely pool. Angela is so kind at the front desk and express checkout with Heather takes literally two seconds. thank you. the suiutes are beautiful and clean so clean !! thank you

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. I will be sure to pass along your praise of the Royal Sun Restaurant staff, they will be pleased to see that they were able to provide excellent service for you during your stay. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again!

"Great State."

5
User 08/10/2017

Fantastic service would definitely go back again plan on staying another month there.upgraded to a suite the service was excellent couldn't do anything better but definitely go back againand the rooms were clean everything function properly had no problems whatsoever

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal.

"Visiting the Old Pueblo"

3
K9817JRlouisc, Tucson, United States 04/10/2017

Our three night stay at the Best Western Royal Sun Inn & Suites in Tucson, AZ was good. I'll break it down into positives and negatives. Positives: 1.) Excellent staff was always checking to see if everything was ok. 2.) Complimentary breakfast was outstanding, since it was cooked to order in their restaurant and the menu had lots and lots of selections and options. 3.) Internet was both hard wired (LAN) and WiFi and both were fast and stable. 4.) Tons of channels to watch on a good sized TV. 5.) Mini fridge to store your drinks and keep them cold. 6.) Good sized walk-in shower with excellent water pressure and adjustable nozzle. 7.) Adjustable thermostat with central AC/Heating, instead of those loud "window" units. 8.) Pool was big and clean. So was the hot tub. Negatives: 1.) Hotel is very close to the train tracks and of course, the train blares its horn at about 2 or 4 AM! Can't blame the hotel for this, but it is what it is. Folks just need to know to expect this. Hotel does provide ear plugs, which were already present in the room. So, it's a known fact. 2.) The plastic pan in the walk-in shower was really dirty and stained. Someone needs to go in there with some powder cleanser and a good stiff brush and clean that shower floor! 3.) Many of the white towels had various stains on them. They should either do a better job of laundering their towels or if they can't come out clean, they should throw them out or use them as rags! Don't give your guests dirty towels! Quality control! 4.) Bed sheets had stains on them. Again, do a better job of laundering your bed sheets and have better quality control to make sure only clean bed sheets are being fitted onto the beds! 5.) Lipstick stains on the blanket. 6.) If staying on the 1st floor, you will hear steps, stomps, creaking from the floor above you, if that room is occupied. So, make sure to get a 2nd floor room and step lightly to give your downstairs neighbor a break. Again, this is just the nature of this old hotel and it is what it is. So, there you have it. Our experience with this hotel and the positives and negatives. I thought that being right across from the park that was loaded with homeless people might cause issues, but they didn't come onto the property and we really didn't have any sketchy people loitering about the hotel. So, that was a relief. The property is very nice and has lots of nice touches. It's just old and is close to the train tracks.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Dear K9817JRlouisc, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input.

"Nice roadside motel"

4
Will de d, The Hague, The Netherlands 23/09/2017

The Best Western Royal Sun Inn & Suites is a basic, but nice roadside hotel, close to the I-10 and downtown Tucson. You can walk to the university and downtown within half an hour and there is are bus and tram stops nearby if you don't want to walk or drive. Check-Inn was quick and pleasant and we were allocated room 215 on the first floor. I was not given the usual welcoming package for BW Platinum members though. The room was large and clean. Although the hotel is not directly near the rail tracks, passing trains can be heard from time to time and every passing train driver likes to sound their horn four or five times day or night for a reason unknown to me. The hotel does provide earplugs for light sleepers. On the first night there was a barking dog left alone in the room next to me, but fortunately dog and irresponsible owner left after one night. The service of the room was a bit unequal leading to the drawers opening all by themselves. So, sometime to watch out for when you want the bathroom in the dark at night. The key cards stopped working five or six times in a two night stay. The lady at reception told us not to keep the cards near our cellphones, but the cards were not near our phones. So the system probably needs an upgrade. The WiFi was dependable and there is an included breakfast with many options. But this breakfast is only served until 9 am, even during the weekends. For someone on vacation that really is to early. After the first night, the housekeeping staff didn't clean the room until 4 pm, but that was not an issue for us. A nice bar serving craft beers was part of the complex. Two for one vouchers were given upon arrival. Overall, the friendly staff and location make this place worth a visit. The price of the room was worth the value. And Tucson has a couple of excellent breweries that are easily and safely accessed by foot or public transport from this hotel. And a real recommendation is the Ethiopian restaurant Zeman just across the main road from the hotel. The best meal I had since arriving in the US more than a week ago.

"Very satisfied."

5
jmeagherjim, Santa Clara, California 23/09/2017

We were very satisfied with the great service, good price and good location. We would recommend this Best Western to our Family and Friends. The good location made out vacation much easier and enjoyable.

"A staff that strives to meet your needs"

5
User 21/09/2017

9/10-13, 2017 A group of 75+ y/o's had a 50th reunion. We came from across the country. Planning with the Royal Sun staff was done over the phone and on line. They delivered! Good room locations, arrangements for prepaid meals, 1/2 price drinks, follow up's by the asst. manager, thoughtful maids, etc. Our group of world travelers were well pleased by the service, the food, and the honest concern of the staff that all our needs were taken care of. Thank you Alfred and Lea for making our 3 days a wonderful experience. And- the breakfasts really are excellent. Larry

"Great Place to Stay"

5
DDLVKL, Chandler, Arizona 18/09/2017

The place was very clean (including restaurant), front desk was very friendly, free breakfast was a sit down event with several typical breakfast choices served to you. And it's very convenient to drive downtown from here. We will be staying here again.

"Better than expected"

4
KennethWeene, Phoenix, Arizona 18/09/2017

Breakfast was outstanding. The room was okay but needs renovation; I think the word I would use is scruffy. The train noise at night can be a problem so bring earplugs. However, the location is great and the staff very nice. So, overall this is a place to which we would happily return.

"Staycation "

4
User 18/09/2017

Spacious clean rooms, enjoyed the jacuzzi in the bathroom. Close to the university and downtown. All the staff were very hospitable. Breakfast was great, my only complaint was the lack of standards with the restaurant staff attire.

"Vacation "

4
User 15/09/2017

A fairly nice place to spend the night, the bed and pillows are the only reason it did not get 5 stars. The staff, Reastraunt and room were all very nice. Pillows were kinda hard and my husband said that his side of the bed was tilted so he kept feeling like he was going to roll out of the bed!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at the Best Western Royal Sun in Tucson. We are sorry to hear that the ned & pillows were not comfortable for you & your husband. We will have our housekeeping & maintenance staff check on them in all rooms & we will consider replacing them as needed. We appreciate you sharing the details of your experience with us. Your business is very important to us and we value your feedback. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely, Neil Shah (GM)

"Met all our needs and them some!"

5
Carol E, Everson, Washington 14/09/2017

We had a 50 year Peace Corps reunion here. A better venue could not have been chosen. The staff was very friendly and accommodating. Having a bar and restaurant on the site was a real plus. The restaurant folks were awesome!

"squeaky beds"

3
B936IAmaryk, Surprise, United States 13/09/2017

Close to several major roads, but had no problem with the traffic noise regarding sleeping. The beds however would squeak every time you moved and were not as comfortable as I thought they should be. What's with the " must have a minimum of 200 characters" to leave a review?

"Spacious, comfortable rooms, clean property, nice cooked to order breakfast included. Great service from staff."

5
Kim M, Phoenix, Arizona 06/09/2017

We have stayed at this Best Western property several times while visiting our U of A student. Always slept well, although there is a bit of train noise overnight, but nothing that we've noticed unless we were awake for another reason. Rooms are spacious, clean and they seem to actually care about your experience. Have had a great experience on each trip. Pool has been clean and inviting on each trip. They are helpful and willing to accommodate special requests, i.e. extra bed pillows. One of the things I dislike about morning travel, especially in a busy college town, is trying to find a place for breakfast when there are usually many other parents and visitors vying for the same. While the breakfasts may not be of the gourmet recipe type, they are good, filling, well-prepared and served with a smile. Quick to offer coffee refills and great service. We have had our student meet us there for breakfast and saved ourselves long wait times when no one was in the mood for that after a late night football game, etc. Great property, especially for U of A visits. On this trip, we received a call within 30 minutes of arrival to ask if we were pleased with the room. Nice touch and appreciated.

"Wonderful"

5
User 06/09/2017

Big room, walk-in shower, great complimentary breakfast. Bed was a little hard, and the pillows were square, but we enjoyed the little things; it being green friendly, being asked at check-in if we wanted our room serviced everyday and the great Wi-Fi.

"Great place to stay"

5
Thomas Q, Harper, United States 05/09/2017

Very good find! Room was clean and bed was very comfortable. The bar and lounge on premise with live music was a real treat. Shortly after checking in, the manager call to make sure the room was up to our expectations. We will definitely stay here again.

"Great Centrally Located Hotel"

5
svgs, tempe 02/09/2017

We came here to attend a family member's celebration of Life that was being hosted about five minutes away from the hotel which for us was very convenient. Its location would be convenient for many as it is close to downtown; and the funky the 4th street. I must say that the staff was professional and helpful. The rooms were spotless and had been recently updated. The free breakfast was available in the restaurant right next door which had been renovated a year earlier. That experience was extremely pleasant as the waitress was personable and professional. One was given 10 choices for the the free breakfast ; and if one did not like that you could order from the menu for a fee of $2.00 extra. The portions were generous and good. All in all, a good experience!

"Nice hotel, great staff."

4
User 29/08/2017

I was a little Leary because there are some very bad parts of Tucson and I didn't know where this location was but it was very quiet, had a great breakfast and the staff were exceptional. I would definitely stay here again.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi Michael, Thank you for choosing to stay with us; we appreciate the business. We know you have many choices & we truly appreciate you choosing to stay with us. We look forward to seeing you back soon. Sincerely, Neil Shah (GM)

"Rating would have been excellent except for..."

4
Robyn A, Scottsdale 29/08/2017

The staff in the hotel and restaurant were helpful, courteous and friendly. The food was hot and delicious. The only reason this review didn't get and excellent rating is that the mattress is very uncomfortable and lumpy. I woke up with a backache that I still have, 2 days later. Upgrade those mattresses and you'll get an overall excellent rating!

"Pleasant enough"

4
User 26/08/2017

If you could stop the train whistles at all different times of day and night it could be the perfect motel. Great access to University of AZ and medical facilities. Free full breakfast, pool, and staff are excellent.

"Great nights rest"

4
Hazel C, Grand Terrace 23/08/2017

Great stay. Wish I had more time here. The suite was lovely and spacious. The setting outdoors was lovely with ponds and fountains. The family enjoyed the pool and spa. Hubby enjoyed the patio that comes with each room!

"comfy"

5
robertasV4443DV, Litchfield park, United States 21/08/2017

The staff was nice and friendly. The pool and jacuzzi were the highlight. Much needed after moving daughter into college. Rooms clean nice, bed soft. I recommend this hotel. Convently located to the campus of University of Arizona

"Drop off University of Arizona student "

5
User 20/08/2017

We were pleasantly surprised by this hotel. We have never stayed at a Best Western hotel simply because we have opted for the more upscale hotel chains like Marriott, Hilton and Hyatt. Albeit those listed aren't top of the line, they are for our family of 6 budget. Anyways...my wife gave be the responsibility of booking the hotel and was a little "pissed" when she learned that we were staying at a Best Western. I know this sounds snooty but hold on for a second. We have stayed at the Hyatt Place and Homeland Suites in the past. Both of these chains have wonderful amenities, they are clean, newer fixtures, bedding and decor. That said we were PLEASANTLY surprised to find The Best Western Royal Inn & Suites in Tucson, AZ on par with both the Hyatt Place and Homeland Suites. The exterior is very traditional having a 2 story hotel with the room doors facing the parking lot. Baby boomers can relate here - this was our idea of a hotel! Well welcome home oldies but goodies. We parked smack dab in front of our room and carried luggage right in and right out. No long Vegas style hallways with elevators and walking past front desk staff that don't speak. The room we had was a suite with a jetted tub. Also included was a pull out sofa located in a separate front room with a privacy door and it's own flat screen TV and mini fridge. In the separate sleeping area was another mini refrigerator, large vanity sink area, 2 queen beds a second flat screen and desk area. Added bonus was Direct TV which had a backlit remote (no more using your cell phone to locate the remote buttons in the dark), strong signal free wifi, lots of storage and ample space to maneuver around the beds. The blackout curtains actually stayed together and left the room nice and dark in the early morning Tucson sunrise. The coolest perk (and the reason I'm spending so much time on this) was the free breakfast. I know - your saying "really" - this guy has nothing else to do. Quite the contrary. We have all had the "free breakfast" at Holiday Inn Express, Hyatt Place or other family style hotels. It's a ruckus for the free breakfast morning rush: folks grabbing food and piling up the plates, cold pancakes that won't melt the butter, cut fruit that looks like it was from yesterday and the proverbial waffle making stations. Yuck. Well not here - not at the BW Royal Sun Inn & Suites. The free breakfast here is made to order. You actually go into a sit down restaurant and order your menu choice item and drink. This is a 1st for us. We have had over 200 stays over the years of raising 4 children and have NEVER seen this type of set up. Hyatt, Hilton and Marriott you can learn from this! Overall service was great simply because the staff said belle and offered help with locating restaurants, extra towels and saying thank you. Sorry for the long review but I wanted to cover each item that wowed me. I hope you have the same experience.

"Noisy and uncomfortable. :("

3
chrisdn, Liverpool, United Kingdom 20/08/2017

Uncomfortable bed, loud nearby freight trains honking throughout the night. Earplugs were provided but it wasn't enough for me. Breakfast was OK. Didn't use the pool or the fitness center. Not my favorite Best Western hotel.

"This is a true Best Western Plus!"

5
cpehl, Corona, California 18/08/2017

Fresh rooms, nuce exterior. Don't be scared when you see the back side of the facility, it has a great courtyard. And they have special rooms for people with pets. This keeps fresh rooms for us non-pet travelers.

"Great place to spend the night!"

4
Aaron N, ALBUQUERQUE, United States 17/08/2017

I have been staying here 3 nights a week, every week, for the last month and a half. I definitely recommend opting for a suite with Jacuzzi tub. Soaking in the DEEP tub with jets blasting away the days stress, sure helps add to a great nights sleep. the only downside to the hotel is the train noise that I have heard on 2 occasions in the middle of the night. The beds are nice, seem newer, linens always fresh and not "bleachy" smelling. Towels soft and fluffy. All the rooms I have had so far have been updated and refinished. I keep coming back.

"They Try Really Hard!"

4
CruisenFamily, Bay Area, California 16/08/2017

Okay this isn't a four star hotel but they try really hard! It's a Best Western. But it was a very convenient, clean, reasonably priced, comfortable Inn. Reception was quick and helpful. Free parking is always great. Room was spacious and clean. They called up once I checked in to make sure everything was acceptable - it was. Traveling alone and felt safe. Didn't have the breakfast or the 2 for 1 cocktails - but nice touches. Stayed just one night and it worked out beautifully. I'd stay again.

"Very mediocre"

3
Lisa S, Culver City, California 14/08/2017

This property is quite old and needs some love. The rooms were adequate, but tiny bathroom w/stall shower only. Pool is disgusting and needs to be repainted. The diner is nothing to write home about. I don't understand how they have so many stars and good reviews. Not impressed at all.

"Nice Hotel"

4
569jillo, Hermosa Beach, United States 14/08/2017

Breakfast was tasty, quick service, nice staff. Bed was very comfortable. Check in was quick. My husband used the pool and said the water was the perfect temperature. It was an easy bike ride to the U of A campus.

"Fantastic stay"

5
TCTraveler_10, Washington DC 10/08/2017

Just a one night stay with my 11 year old niece, but it was fantastic. Easy and friendly check-in thanks to Angela, ample free parking, very comfortable, spacious, and tranquilly decorated room, quiet, and the included breakfast was real, hot food. Also close to downtown, the interstate, and easy access to the rest of the city. I will definitely stay here again.

"Outstanding!"

5
staceyr495, Centennial, United States 09/08/2017

This hotel has high energy happy staff that make you feel like a VIP, easy to deal with and super friendly people who enjoy what they do. It really shows and you wouldn't want to stay anywhere else. The pool and fitness center are so fun and its clean. I wouldn't want to stay anywhere else in Tucson. This Best Western has great made to order breakfast with fun staff to wake up to.

"Best stay is at Best Western"

5
RodeoWriter, San Diego, California 03/08/2017

Always accommodating when traveling with a pet. Management was sympathetic to our need for a ground level room, and offered us a sweet suite. The complimentary restaurant breakfast was outstanding, and the staff there was very accommodating.

"Warm Welcome"

4
V130RQrobertn, Washington, DC, United States 02/08/2017

Friendly faces and first class breakfast is enough to bring you back to this hotel. It is a no-frills but clean and comfortable place, centrally located at a surprisingly affordable price. Well placed for Arizona University. Easy access to routes on Rt 20 or to the airport.

"Exactly what we needed!"

5
PaulTheTravelGuy, Colorado 31/07/2017

What a great stay at the Best Western Royal Sun Inn & Suites. The staff is incredibly friendly. Very handy location, and quite close to the University of Arizona (where we were visiting for the day). It is an easy walk to 4th Ave., which has lots of cool restaurants, cafes and shops. The restaurant attached to the hotel serves a cooked breakfast - included in the nightly rate! What a great deal. The room itself had all we wanted, and provided a very comfortable night's sleep. Well done to the staff at BW Royal Sun.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for your the wonderful review of our hotel- Best Western Royal Sun in Tucson. We are pleased to see that you had an enjoyable experience and liked our central location that is close to Downtown, U of A, shopping malls and Tucson's most popular attractions. We also appreciate your compliments to Royal Sun Restaurant & Bar for serving amazing complimentary cooked-to-order breakfast. We hope you also had a chance to enjoy 2-for-1 drinks specials at the bar. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Caring Staff provide excellent stay"

5
User 30/07/2017

The staff at this hotel are dedicated to meeting your expectations, they enjoy what they do and it shows! I've stayed at this hotel several times and their staff has been amazing EVERY SINGLE TIME! I've seen the same faces and they are happy and like what they do.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you so much for such amazing words & compliments. We are thrilled to hear that we were able to create enjoyable experiences each time. We appreciate you making us your choice of the hotel in Tucson; we truly appreciate the business. We will be sure to share your compliments to our team. We look forward to welcoming you back soon. Sincerely, Neil Shah (GM)

"Always stay here passing through Tucson"

5
Dave D, Pensacola, Florida 30/07/2017

The Royal Sun Inn and Suites is a stop we make every time we pass through Tucson. It provides a clean, comfortable room, with a professional and caring staff at a very reasonable rate. The restaurant and lounge on the premisses is an added plus. Angela, at checkin, was as always, cheerful and efficient. Alicia, our server at breakfast, was excellent and a delight to talk to.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi Dave, Thank you ever so much for providing us with such a tremendous review. Your very positive feedback means so much to us! We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. I will be sure to pass along to our entire staff! Thank you for always staying with us when in Tucson; we really appreciate the business. Sincerely, Neil Shah (GM)

"Great hotel, excellent people"

5
ricardocB684DM, Miami, United States 27/07/2017

We loved the room, the cleanness of the place, the restaurant, but the biggest plus was the staff. Beginning with the Recepcionist to the housekeeping and the floor mappers, they are great people. We'll be back

"We love this place"

5
SuziMore, New Providence, New Jersey 25/07/2017

I have a lot of travel yearly to see special physicians. My husband always likes to drive me to my appointments if he knows we will stay at the Best Western Royal Sun. He loves their heated year round pool and spa. He likes to dine in their on site restaurant and sometimes we get a room with Jacuzzi. That is a lot of fun.

"We love the BW"

5
Susan M, United States 24/07/2017

Everytime I must travel to Tucson to see my doctors, my husband gets very excited. He loves the food in the restaurant, loves to swim in the pool and spa (both are heated in the winter months) the rooms are well kept and very clean and it is located conveniently for us.

"Not impressed."

2
Michael R, Helotes 19/07/2017

Reservation was wrong. I needed a lower floor for my elderly parents. There were insects in the room, the internet didn't work and the ac did not cool the room. My daughter ended up with 3 insect bites. The staff said we were not the first to complain.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi Michael, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"Updated but Bad Side of Town"

4
User 19/07/2017

Stayed here for a short trip to Tucson. Hotel was very clean and had recently been updated. Staff is very friendly and willing to accommodate your needs. Only bad thing is that it's in a very bad part of Tucson so plan on heading out of the area for food or shopping. Also, don't get a room near the pool, it's very noisy. Other than that, it was comfortable and clean.

"Great sleep. Hot breakfast"

4
User 18/07/2017

We enjoyed our stay at Best Western Royal Sun Inn & Suites. Our room was clean, comfortable, and well equipped. We enjoyed the hot breakfast included with the room at the restaurant next door in the morning. They had several breakfasts to choose from. We appreciated the selection. After breakfast, we swam in the pool and enjoyed the hot tub. All in all, a great stay for a reasonable price. We would stay there again.

"Great location, service"

5
JB-SantaFe, Santa Fe, New Mexico 16/07/2017

Convenient location to the University of Arizona and easy access from the interstate. Great staff and good value. Perfect place for business or pleasure. Always try to stay here whenever business or travel takes me to Tucson.

"Maa"

2
User 15/07/2017

Not recommended we had bad experience the room was dirty the pillow cases dirty and the sheets and a lt of noise from the employees talking loud around 3:00 o'clock in the morning outside the noise was ckming from the laundry room and a room where they get all their stuff ready .i remember staying in best western hotels before but i didn't have any problem until this time

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi Maria, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. We are surprised to here about noises coming from laundry at 3am. Especially because our laundry closes at 5pm each day & there are no employees working in housekeeping after that time. We will be sure to investigate this situation & be sure to avoid them from happening in future. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"A quick overnight stop."

3
John G, San Antonio, TX, United States 13/07/2017

Front desk representative was very professional and efficient. The property is a bit dated for the price. We did not have time to take advantage of the complementary "cook to order" breakfast but it was offered.

"Good hotel to visit Tucson"

4
ALBLONDIE62, ROME 05/07/2017

My husband and I chose this hotel because it's quite close to Saguaro NP and only 10 minutes driving from Tucson historic district. Hotel is confortable, rooms are very large, fully equipped with a coffee machine and afridge, according to BW standard. The a/c system was very noisy. Breakfast is served at a nearby restaurant where there's a large choice of different breakfast menus. Anyway if you want to try larger menus you have to pay a difference. Hotel has also a little outdoor pool to refresh from the very high Arizona temperature and a hot tube.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for choosing to stay with us; we truly appreciate the business. We are pleased to see that you had an enjoyable experience and liked our central location that is close to Downtown, U of A, shopping malls and Tucson's most popular attractions. We hope you will come back & see us again soon. Sincerely, Neil Shah (GM)

"Just Right!!!"

5
antoniomP8468OU, Weslaco, Texas 04/07/2017

Very nice and clean! Customer service did n outstanding job. They were very polite, offered water while waiting to be clean!! Breakfast was excellent!! Loved how it was made to order!! I will definitely stay again!!!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi Antonio, It was our great pleasure to have you as our guest. We appreciate the business & are pleased to hear that you had a very enjoyable experience with us. We also appreciate your compliments to our free cooked-to-order breakfast at the Royal Sun Restaurant & Bar. We look forward to welcoming you back soon. Sincerely, Neil Shah (GM)

"Tucson Best Western"

5
dixon6333, Boise, Idaho 03/07/2017

Clean, built well, excellent location, helpful staff, more for your $. Don't expect much for breakfast and lounge areas, otherwise, fantastic!! Try eating somewhere else, but the hotel is great! Try it, you'll like it!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at the Best Western Royal Sun in Tucson. Your business is very important to us and we value your feedback. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely, Neil Shah (GM)

"Comfortable and Convenient"

5
peacefuldragon, phoenix 02/07/2017

I've stayed here twice. The staff was always friendly and helpful. The room was spacious, the bed comfortable. I used the pool and Jacuzzi this time. The pool was nice. The jets are set very low in the Jacuzzi and it was heavily chlorinated so we didn't stay in too long. I would definitely stay here again.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for coming back to stay with us; we appreciate the business & your loyalty to our hotel. We are pleased to see that you had an enjoyable experience and liked our central location that is close to Downtown, U of A, shopping malls and Tucson's most popular attractions. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Convenient and Comfortable"

5
peacefuldragon, phoenix 02/07/2017

I've stayed here twice. I love the spacious room and all the data plugs plus the roomy fridge and the pumps on the shower for soap/shampoo, etc. It's a reasonable rate for a great night sleep. The cornice box on the curtain allows the room to stay dark which is always a plus for me.

"relocation"

4
robertsN1431JJ, spring, United States 29/06/2017

Extremely easy access to I-10. Adequate parking, but you might have to walk a few steps to get to your room. Night staff was extremely friendly and efficient. Restaurant waitstaff seemed preoccupied but friendly. I would definitely stay here again if I ever find myself needing lodging in Tucson again.

"Meh"

2
claytonjl, Layton, United States 27/06/2017

Overall, the experience was unspectacular. I've stayed at better places for less money and worse places for more. The free breakfast was probably the highlight of the stay. The server was incredibly nice and the food options were quite good. The beds in the room were rock-hard. I woke up aching more than prior to going to sleep. The floor in the room left my son's feet black from walking barefoot. The housekeeping staff never touched our room during the stay. Each morning we were out by 8 am and only returned after 1 pm for my son's nap. In my mind, that is plenty of time to for a quick tidy up for stay-over guests. If you're on a budget, it's a place to stay that won't break the bank. If I return to Tucson, however, I will be staying elsewhere.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"Nice place"

4
pamelan64, San Antonio, Texas 26/06/2017

Great place to stay nice people in the office help. Helpfull staff. Easy to talk to staff. Enjoyed the sights around to see. I recommend this place highly. I Think this 200 minimum sucks. It was a nice placeu

"Nice Experience"

4
User 25/06/2017

Two soda machines not working other than that, people were very nice. One the day of my arrival I came in early and was told the room was not ready yet which was ok but it took forever to get a simple yes or no. I felt like I wasn't being heard.

"Great Stay"

5
callmemissyy, Prescott, Arizona 23/06/2017

I was nervous at first because of the surrounding area, however this hotel was great! The room was comfortable and clean, the tub was deep and relaxing. And the restaurant was close and served great food.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. Thank you for coming back to stay at our hotel. We truly appreciate the business & your loyalty to our hotel. We are looking forward to welcoming you soon. . . Sincerely, Neil Shah (GM)

"Great food because of a great chef, Wade Carlos."

5
Biszia, Park City, Utah 22/06/2017

The food in the restaurant is off the chart. If I lived in Tucson I would be a regular a customer here, breakfast, lunch, but especially dinner. At first I was concerned because the hotel is not in a commercial area, but with this surprise there was no need to leave the property. The chef has taken a simple place and put his touch on everything that comes out of the kitchen.

"friendly, clean, helpful, easy, provided extra help"

5
User 22/06/2017

Arrived at 1am to a friendly, helpful night attendant. In June, they helped us find winter clothes for Mt Lemmon Observatory; called 6 stores before successful. Saved us time and anxiety. Room was adequate. Was given help in finding good local Mexican food, plus, restaurant at motel was great and easy/quick to use. Pool was nice - we swam daily. Location is great for getting around. No plane noise, just a distant, friendly train whistle.

"Short stay, but everything I needed."

4
95edmundp, Williams, United States 22/06/2017

Short stay, but everything I needed. The night clerk was actually friendly and helpful at eleven o'clock at night. The room was clean and appeared to have had a fairly recent renovation: nice furniture, good desk, and comfortable bed. The free (or included in room rate) breakfast is actually a real breakfast - I had eggs, hash browns, sausage, toast, and coffee.

"Great location, comfy beds"

4
O2046HElindaw, Tempe, Arizona 21/06/2017

Nice place to stay, walk to 4th Avenue, walk to campus...order off the menu breakfast included, and two free drinks in the evening. Not a large selection for vegetarians. Rates are seasonal, just like all places in Tucson. If planning to attend a football game or event on campus.........book early....months early...as everything books up quickly. Stayed here several times and will again.

"A birthday made special"

5
Fadtastic54, Tucson, Arizona 21/06/2017

An easy check in and easy parking. A comfortable, quiet, and clean room. Dinner was on site and it was wonderful. After while into the pool and hot tub. Breakfast was amazing. Waited a bit then another dip in the hot tub and pool. The grounds are lovely.

"Great work stay"

3
johnnycR1865NL, Huntington Beach, United States 14/06/2017

Easy Check in easy Check out, food available morning and Night with a fair menu. Bar Lounge with Entertainment and local support for live band, Karaoke and card playing. good drinks priced to have you knocked out. will stay again.

"Older hotel, good service and free breakfast"

3
azmd, Scottsdale, Arizona 12/06/2017

Nice large rooms, fridge, flat screen TV, chair. It was ok, close to downtown. No regrets, I would look for another place to try next time. The hotel is older and wood framed so ground floor rooms get the squeaking noise from floor above.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for choosing to stay with us; we truly appreciate the business. We appreciate your comments about your experience at our hotel & will work on making improvements that will enhance our guest's experience. We hope you will give us another opportunity to serve you in future. Sincerely, Neil Shah (GM)

"Lovely old Tucson"

5
User 12/06/2017

Our family always enjoys staying at this older Best Western conveniently located near campus and a park. Great pool and spa. Pretty grounds with mature cactus and bougainvillea. Free breakfast at on site restaurant is wonderful.

"Best Stay at a Best Western Ever"

5
A7078QEcynthiah, Modesto, CA, United States 11/06/2017

I have never had a better stay at a Best Western. I have been to a fair share of them in the past for business and pleasure. I wish that I could have stayed a few more nights. The service was amazing, the food could not have been better, and the staff was very pleasant. I was treated like royalty. Thank you Best Western Royal Sun Inn and Suites!!!

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Lives up to the name "Best""

5
Jean H, Salem, Oregon 06/06/2017

Nicest place I've ever stayed at. The room was great. Clean and roomy, Many little extras. Magnifying mirror in dressing area, walk-in shower, Lovely big towels, Coffee pot, micro-wave, and frig. Restaurant was right across the driveway from motel. It was quiet and peaceful.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi Jean, Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . . Sincerely, Neil Shah (GM)

"Fantastic"

5
Bobbi C, Cave Creek, Arizona 06/06/2017

Everything clean, quite, and fun. The restaurant was amazing, picture perfect food. Staff professional but super friendly. The pool was warm and clean. There is nothing but positive things to say. Easy on off freeway.

"my trip to see the grandkids"

5
thomas_freeman, Santa Cruz California 06/06/2017

This hotel was fantastic. the room we had was neet and clean. thhis hotel ia well worth a stay. they have a restruant on site. excellent food great prices we had a fantastic hand cut steak dinner will all the trimmings staff was great check out was a breeze

"Good quality for price"

3
James K, Portland, Oregon 05/06/2017

Good beds, pool, room clean, ac stong (hot out). Staff ok, not as friendly as I'm accustomed to however. Free breakfast was sub-par. Coffee below average. Best part was the location easy access to the university.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi James, Thank you for completing the survey regarding your recent stay at our property. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely, Neil Shah (GM)

"convention"

4
josesX1778BK, Phoenix, Arizona 04/06/2017

Recently enjoy to spend 2 nights in a nice clean room with comfortable beds, specious room, beautiful pool, with a fitness room, and to area close to downtown everything with in 5 to 20 minutes from the hotel, quiet area.

"Outstanding rooms and service at budget prices."

5
Tom A, Hamilton, Texas 31/05/2017

From reception to checkout, the Best Western Royal Sun Inn and Suites was impressive. The staff were uniformly friendly and helpful. Discount drink coupons for the lounge and a free hot breakfast was included in the room rate. The king size bed was comfortable, there was no traffic noise in the room and parking was free and convenient. I would highly recommend this hotel to anyone travelling I-10.

"Clean & convenient"

3
Heather P, Laguna Niguel, California 29/05/2017

We stayed one night on a road trip. The location was easy to find, the room clean and the front desk efficient. Parking was plentiful. Breakfast the next morning was in the attached restaurant - much better than the usual tired buffet.

"The ONLY Hotel I Stay at in Tucson"

5
NeverendingVacation, Phoenix, Arizona 29/05/2017

I've been coming here for years. My recent stay was just as perfect as the first. Hotels in Tucson are sketchy at best. Even the large 4 star hotel chains are not what one would expect. But the Best Western Royal Sun always, and I mean always, impresses me. The rooms are very clean, comfy beds, incredibly friendly service, and the restaurant serves pretty good food. Compare this place to the other bites on the same street and you'll realize why this is a gem. I hate reading other reviews, although positive, but referring to the property as "old" or "aged". This property is constantly renovating itself to keep the grounds and rooms looking new and fresh. If you've been disappoint with your Tucson visit at other hotels, book the Best Western Royal Sun next time. You'll quickly see why they have so many positive reviews on TripAdvisor, Yelp, and others.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We truly appreciate the business you have given us over the years & your loyalty to our hotel. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Good value"

4
I8835KPjosephl, Dayton, United States 27/05/2017

Refurbished older hotel. Had small outdoor pool. Everything was fine, clean, nothing exciting. Included excellent free breakfast at neighboring restaurant. Trip was to visit family, attend a function, and hotel location was convenient to both. Easy to find.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"They Try Hard"

3
C1576EAmarkw, Sun City West, Arizona 27/05/2017

This is an aged property with a staff that try to make it work. The rooms are adequate and convenient to the university and downtown. The restaurant is nice and the staff at both facilities are very attentive. Be aware there is a $4 "Green Fee" that is mandatory, but not disclosed at booking or registration. They will also ask if you wish to forgo daily cleaning to help their "Green Effort." We opted not to have daily service and were charged a fee for our effort.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Brief stay in Tucsan"

5
417bernardh, Buda, Texas 24/05/2017

The room was great and the food and service was excellent The front desk lady was very professional and helpful. The staff in the dining room and for breakfast were all very nice. They went out of their way to be friendly and welcoming. We would recommend this hotel and staff to all our friends. My wife and I had stayed here several years ago. This time it was myself and two of my grown up children.

"My time"

5
Dan M, Surrey 23/05/2017

Great lounge and restaurant. Food was excellent in both restaurant and lounge. Friendly staff in the lounge and restaurant as well. I have no problem recommending Royal Sun. The choices on the free breakfast are great. Love the fact you get coupons for 2 for 1 drinks in the lounge. All in all, we had great stay in Arizona and the Royal Sun played a major role.

"Near downtown"

4
Vince47, Arizona 22/05/2017

My wife and I stayed for one night on a visit to Tucson. The property is older but well maintained. We were upgraded to a deluxe room which was spacious. Although we did not look into a "regular" room, from the outside the deluxe room appeared to be about 5 feet wider. Our room had a mini-bar and mini-frig but no microwave. The bed was comfortable. The hotel had a nice looking pool. The hotel also gives you 2 for 1 coupons for each guest for drinks at Happy Hour in the cantina and breakfast the next morning. Although the site we booked this hotel through referred to the hotel as "at the Tucson Mall" the hotel is 4 miles from the mall but only 1 mile from downtown.

"Great value"

5
User 22/05/2017

Great experience loved the made to order breakfast and the evening menu for dinner was fantastic, also liked that when are day activity was done we could relax at the bar/lounge and just walk to are room.

"Comfortable spacious rooms, mini-fridge but no microwave"

4
User 19/05/2017

We stayed here for a couple of nights while visiting the Saguaro National Park. The hotel's location is convenient, rooms are spacious and beds are comfortable. We were mildly surprised by the lack of a microwave in the room, so while we could store our leftovers in the mini-fridge, we could not heat our food. Other than that, there is little to complain about. The breakfast is served in the attached restaurant, and you are allowed to pick from several pre-determined selections. Even though there are about 10 options, there are only one or two with eggs. However, it is more than adequate for being included in the room rate.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi Prat, Thank you for the wonderful review of our hotel- Best Western Royal Sun in Tucson. We are pleased to see that you had an enjoyable experience. We know you have many choices & we truly appreciate you choosing to stay with us. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Great Location, Professional Staff, but Stop put the dogs in the corners"

4
User 16/05/2017

The location is great for a visit to the University and to walk my dog in the neighborhoods around the Inn. The property is very well maintained by the staff. The young man who checked us in was awesome. Initially, I had a room under the stairwell across from the ice/pop machines. The young man was able to move me away from the dungeon room and explained the pet friendly rooms are at the corners. This message is for management...don't put pets in the dungeon rooms (corners). I had to walk by the 'pool area' to get to my room---a no no in my book. There is a first floor wing completely away from the pool near the parking area. I would suggest making those first floor rooms 'pet friendly.' Just a thought. Overall, because of the young man at the front desk I would visit again.

"Amazing staff"

5
User 16/05/2017

I was very impressed with the staff they were so helpful and understanding. The location was great for us. Close to Banner hospital. I love the complimentary breakfast, and the lounge was great with live entertainment. Rooms were clean. They even have fresh cookies in the lobby! I thought the train might be a problem but did not bother us at all.

"Wish I'd been here a few more days"

5
John B, Chippenham, United Kingdom 15/05/2017

I was lucky enough to be upgraded to suite. Although it gave me a "front room" that I did not use or need it did give me a bath big enough to soak and relax in. The hotel has a restaurant on site and the service & food was good. I had a voucher that allowed me to have 2 beers for the price of one which was a nice touch, even though I was trying to have an alcohol-free week, darn. The website says the breakfast is free but I thought I just had a voucher to take a few $ off the bill. There is a bar area but sadly this has a live band most nights. Sadly they seem to think the small room is the Hollywood Bowl and match the volume accordingly. One drink was enough to make me head back to the room. Plenty of parking and easy to get out on the main road to head elsewhere.

"2017 US of A Graduation"

2
donmG3232PD, Camarillo, California 14/05/2017

Upon arrival they could not locate our reservation, fortunately we had the confirmation. We requested an early check in and we're told to come back at a specific hour only to be told the room would not be ready for an additional 3 hours.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Please accept our deepest apologies for the inconveniences caused due to delay in checking in. I will be sure to discuss this incident with our front desk team and we will work on making changes in our operation to avoid this from happening in future. We hope you will accept our apologies & give us another opportunity to serve you in future. Sincerely, Neil Shah (GM)

"Great Best Western"

5
Tim1177, Paso Robles California 13/05/2017

The BW Royal Sun has one thing over most BW's and most other hotels. Their free breakfast is made to order in their own sit down restraunt which also has a bar. For that reason alone it is the place to stay in Tucson

"Very good service"

5
evamE4542OO, Los Angeles, California 10/05/2017

Room and service was excellent no problems we were happy. Even though we arrived late the clerk was very nice and helpful. She gave us two coupons for breakfast and we enjoyed the food the next morning

"My favorite hotel in Tucson for business"

5
W6038FTpatrickh, Deerfield Beach, United States 09/05/2017

Love this hotel. Stayed here many times and I keep coming back. Clean, comfortable, and a real value. Their restaurant/food is EXCELLENT. I particularly love the convenient location... easy to get everywhere in the Tucson area.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi Patrick, Thank you for continuing to come back & stay with us over the years, we truly appreciate the business & your loyalty to our hotel. We also appreciate your kind words & compliments to our hardworking team; I will be sure to share your comments with them. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Great Hotel in a Convenient Location"

5
Robert R, Flagstaff, United States 08/05/2017

I have stayed at the Royal Sun many times during the past few years. The service is great, and the price is reasonable for the quality of the rooms. I also highly recommend the on-site restaurant. The food is nicely done at a reasonable price.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi Robert, It is such a pleasure to have you as our guest for over last few years. We know you have many choices & we truly appreciate you choosing to stay with us. We are pleased to hear you compliments about superior service offered by our hardworking team at the hotel & Royal Sun Restaurant. We look forward to seeing you back soon. Sincerely, Neil Shah (GM)

"Would stay again and again"

5
Judy G, Indianapolis, Indiana 08/05/2017

The rooms were spacious and had real coffee cups for morning coffee. Beds were very comfortable and the courtyard was quite and nice retreat. Really appreciated the staff. They were friendly and very helpful, including our terrific waiter in the restaurant across the parking lot. There were 8 of us and he was fun and efficient. Couldn't have asked for more

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi Judy, Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . . Sincerely, Neil Shah (GM)

"Great Value"

4
Jason P, Houston, Texas 08/05/2017

We needed a hotel close to downtown Tucson, and this was a great value. Decent pool and nice comfortable rooms was all we really needed, and this met our expectations. Plus, free breakfast at the attached diner, which saved us some money.

AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi Jason, Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast & dinner at the Royal Sun Restaurant. We have just renovated our restaurant & lounge & I am happy to hear that you had a great time. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Hidden Gem"

4
Scot L, Prineville, United States 03/05/2017

Do not let the location of this hotel concern you. Yes, it is in an older section of Tucson and it is an older hotel. That said, it has a very cool retro exterior that has been updated with more current color schemes. The location cannot be beat. You are five minutes from the University District and downtown. If you want to go to Suguaro National Park, you take a left out of the hotel, a left on Speedway and it is a straight shot. The service is superb. The hotel provides breakfast vouchers to the adjoining restaurant. Once again, great service and really good breakfasts. The hotel also provides 2 for 1 drink vouchers for their happy hour. Nice pool. The rooms have been updated and the bed is quite comfortable. My only complaint is that is an older hotel and the walls carry sound....the two young women next door the first night didn't seem to figure that out and I should have called the office. We originally booked for two nights and added a third night. Overall, we would not hesitate to stay at the Royal Sun Inn again.

"What a Pleasure!"

5
dcallenwall, los angeles, california 03/05/2017

Terrific location from the I10 and close to downtow and University of Arizona. . Rooms were nicely decorated, clean, and extremely comfortable. Convenient restaurant steps away. Good breakfast as well. Friendly caring staff. Really appreciated the Lost and Found video. Would definitely recommend this hotel for Tucson travelers.

"Very good overall Best Western experience."

4
aleavens2015, San Miguel de Allende, Mexico 02/05/2017

Location good-near to highway. Older motel, but well kept up. Reception staff very welcoming and friendly. Room was a bit tired, but well kept up. Restaurant was good, with decent free breakfast. Parking was easy.

"Best Western Royal Sun Inn - Wonderful!"

5
Stacy G, San Jose, CA, United States 01/05/2017

We have stayed at the Best Western Royal Sun Inn many times over the past 3 years and have enjoyed it every time. They have good service all around; pleasant exterior and clean and comfortable interiors; comfortable beds; great options for fresh breakfast (free) in on-site restaurant and a fun lounge at night! Nice location to freeway and to the University of Arizona campus. Great experience!! Highly recommend!!

"Great staff and better breakfast"

5
betster28, Kingston, Canada 30/04/2017

Stayed here while at a conference at U of A. Check-in (we got there after 10:30pm) was quick and easy, friendly welcome. The next day we spent some time at the pool. Besides the paving stones around the pool being hot on the feet it was very comfortable. The workout room was not large but had enough equipment to get done what is needed. The best part was the breakfast that they have each day at the restaurant. Courteous staff and great selections, especially the "waffle dogs". Rooms were spacious and had all the conveniences you needed. Bed was comfortable and shower was good. My colleague had some issues with wake up calls, but that got straightened out eventually. Would definitely stay here again if I ever return to Tucson.

"Overpriced, small rooms, grumpy staff"

1
amyrichmond, Las Vegas, Nevada 26/04/2017

This is a horrible place to stay. Such little care is put into this place that the shampoo and conditioner aren't even in the correct dispenser in the bathroom. They just keep filling up the incorrect stuff. Stay somewhere else. This place has rude staff and is overpriced.

"hidden gem"

5
Andeemc, San Jose, CA 26/04/2017

Very nice staff, (called to be sure everything was alright) once we got into our room. Cookies in a jar as we arrived, great restaurant for breakfast with awesome service and very sweet staff. Room was well taken care of for an older place, and from the street didn't look so great, but inside very nice and comfortable. Not elegant, but very nice.

"Good Location"

4
SherwoodG, Yuma, AZ 26/04/2017

This is a pleasant, somewhat older motel. We had a good bed and a clean suite. There was some railroad noise, but it did not impact our sleep or our visit. The restaurant seemed to have a wide menu, and the food was good.

"Best best western in arizona. "

5
User 25/04/2017

We recently visited, And we enjoyed lot of stuff at the hotel.. the rooms were comfy and the food was tasty. We will cone back again and tell all our friends about this wonderful place. I think the restaurant is amazing and offered great food and ambience. We also like the central location close to downtown and U of A.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for your 5-STAR review of our hotel- Best Western Royal Sun in Tucson. We are pleased to see that you had an enjoyable experience. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our hotel and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Very Pleasant Stay"

4
Gary H, Arizona, United States 22/04/2017

Although the building itself is a bit tired the furnishings and linens are updated and our room was very clean. It pays to belong to a rewards program and upon check in we were upgraded to a suite with jetted tub - Thank you Royal Sun! Breakfast is a voucher at the adjacent restaurant, and it was very tasty. I would recommend BW Royal Sun.

"Older Property Quite Decent"

4
User 19/04/2017

This older property reminds me of the earlier days in AZ. Landscape was beautiful and property was Southwestern looking. Our room had a Jacuzzi tub and really nice hot water. We were disappointed in the comfort of the beds, but the bed coverings were nice and comfortable. The free breakfast offered was hot and cooked to order, but the food was average It was nice to be included with the stay. I would consider staying here again.

"My first choice of hotels in Tucson"

5
User 18/04/2017

Perfectly located, perfectly appointed, a remarkable value with served excellent breakfast included, this Best Western really is The Best! Staff are always friendly and accommodating as are servers in the bar and attached restaurant!

"Lovely spot to stay on our tour"

4
ValerieJBW, Newfoundland and Labrador, Canada 17/04/2017

Stayed here one night on our drive tour across the three states from Las Vegas to Albuquerque. Wasn't sure we had the right spot at first as where the GPS directed us appeared like a vacant gravel parking lot. This however bordered the property and the entrance was on the next street. Lovely courtyard area with a water feature. We sat out here when we immediately arrived and ate our lunch wile we waited for the room to be finished. Lovely warm day and the fresh air was nice after a long drive. Swift check in. Nice room on the second floor very clean and spacious. No elevator so if you have access issues be sure to specify a ground level room. Nice pool area. Yummy supper in the restaurant. Great service. Hot Breakfast was also included in our reservation. Great selection and service was excellent. I forget the young mans name but he was lovely.

"Highly Recommended!"

5
User 17/04/2017

I just returned home from a 6 night stay at this hotel, and highly recommend it. I stayed in one of the 2 room suites. The room was exceptional in terms of cleanliness and accommodation, for the price. The staff at the hotel were articulate and professional. The grounds were kept immaculate. The complimentary "real" breakfast in the restaurant, was excellent. And worthy of being called breakfast. Sorry to say, I didn't try the restaurant/lounge in the evening. The owners/management, and staff, obviously care about this hotel, the occupants, and their reputation. There are certainly cheaper and more expensive hotel options in Tucson. But, unless you're looking for a resort hotel, this is the place to stay. If I had one complaint (trivial), it was the TV system. Something a little funky about the cable/antenna reception.

"Life is Good!"

5
karpaul2016, Las Cruces, New Mexico 14/04/2017

We were a family group of eight, looking for a clean and comfortable home base for some day trips in Tucson and a nice pool for the kids. The rooms were great, staff friendly and helpful, pool large and well-maintained and the complimentary breakfast at the on site restaurant was awesome.

"Pleasant Surprise"

5
CKT808, Honolulu, Hawaii 13/04/2017

We booked at this hotel with points not expecting much. It was great! It is an older hotel, but our room was huge--like a two-room suite. There was even a little sitting area outside the front door. There were actually two refrigerators in our room. It was very comfortable and clean. And it was in a quiet location--no highways or busy streets. The outside area had beautiful flowers and fountains. We loved it. You go to their restaurant for breakfast and order from a menu. That was a pleasant surprise, too. We had bacon, eggs and toast cooked to order. We were amazed after days of overcooked scrambled eggs at the chain hotels. These folks take good care of their customers!

"Perfect hotel for a wonderful visit to Tucson"

5
Longstreet7, Glendale, California, United States 13/04/2017

I can't say enough good things about this hotel. Beginning with check-in, my wife and I were warmly greeted by Vanessa, the clerk at the front desk. Along with providing us with two bottles of cold water, Vanessa took the time to give us an overview of places to visit in Tucson. Over the next three days, my wife and I were continually pleased with everything the hotel had to offer. Aside from being in an ideal location, the grounds of the hotel were immaculate, the staff were always friendly and pleasant, and the free breakfast was the best we have had in many years of traveling. Given our experience, I would highly recommend this hotel to anyone visiting Tucson. We will definitely make this our home base when traveling though the area again.

"This hotel did very good especially when the hotel was sold out with the spring fling"

4
amberliane, Stanfield 11/04/2017

The hotel was sold out, a lot of college kids, noise was not a problem. The park across the street I would stay clear of, seems to be where the homeless hang out, but again there was no problems. Only thing I would sudgest would be to have the vending machines assessable after the pool closes and have the information about laundry more presented.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Amber, Thank you for completing the survey regarding your recent stay at our property. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely, Neil Shah (GM)

"Third visit"

4
Oxcheek, Newcastle upon Tyne, United Kingdom 11/04/2017

A good base for your adventures Basic but clean and tidy A good restaurant but you can also chill at the bar and eat if you wish Bar has Karaoke or a singer most nights 5 minites from the hussle and bustle of Congress

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. We are pleased to hear that you enjoyed our newly renovated Royal Sun Restaurant & Bar. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Comfortable weekend."

5
Gwen M, Phoenix, Arizona, United States 09/04/2017

The outside of the bldg. shows it's age but don't let that fool you. Our room was clean, comfortable and quiet. Breakfast was outstanding! Everything cooked was perfectly. Rarely does that ever happen. Front desk staff was very helpful and accommodating. Thank you for a comfortable stay.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Gwen, Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast at the Royal Sun Restaurant. We have just renovated our restaurant & bar & I am happy to hear that you had a great time. Sincerely, Neil Shah (GM)

"Animal House party central"

1
Jstone1955, Green Bay, Wisconsin 09/04/2017

Full of wedding parties of a certain nationality that party to wee hours of the morning. Kept us awake all night despite numerous calls to security. Underage drinkers and 20 to 30 year olds attending the wedding. No respect at all for other hotrel guests. Not for couples or families.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"Noisy place!"

3
moondance2000, Fiji 08/04/2017

Our room was on the bottom floor by the pool. A nice room with a king bed. But, the walls are so thin you can't sleep. You hear everything your neighbors are saying and doing - even with the ear plugs they supply. Won't stay there again.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"U of A stay"

5
671erina, Phoenix, United States 28/11/2016

We stayed at this hotel through Booking.com. Reviews were great and did not lead us astray. The hotel is in a great location to the campus. The room was clean and comfortable. It was a great value for the night.

"Friendly staff, free breakfast!"

4
Jose C, Calexico, California 23/11/2016

We visited Tucson for the Tucson Comedy Arts Festival, which I performed at. The staff was very friendly and helpful in helping us find the location of the festival venue. We had a free full breakfast; not just a continental breakfast, but an actual breakfast! The free wi-fi worked better than I've experienced at other hotels.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Jose, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. We are looking forward to welcoming you back soon. Sincerely, Neil Shah (GM)

"Third excellent experience"

5
Patrice B, Tucson, United States 23/11/2016

It is certainly the best place to stay in Tucson. Walking distance to the University but not too close in order to feel like in vacations after working hours. Quality/Price ratio is absolutely exceptional. Very nice people wherever you need them. Bedroom very clean. Swimming pool appealing. Lounge bar with a nice and peaceful ambiance. Very good Manhattan cocktail (Margarita not so good).

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Patrice, Thank you for taking time in writing this wonderful review regarding your most recent stay at the Best Western Royal Sun in Tucson. We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . . Sincerely, Neil Shah (GM)

"Good Food"

5
andrewwM2653QY, Lake Havasu, United States 20/11/2016

Not only is this a comfortable clean motel to stay at, but the food in the restaurant is outstanding as well as a good value. Don't let the older appearance fool you, the rooms have been updated. The location is also very convenient to other parts of Tucson. It also has good proximity to the freeway.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Andrew, Thank you for both your patronage and for posting such generous comments regarding the Best Western Royal Sun in Tucson. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal. We appreciate your compliments about of central location & wonderful hotel facilities. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Good Value"

4
CountryGirlCalgary, Airdrie, Canada 17/11/2016

This is well kept older motel with large clean rooms and in a central location. They include a breakfast in the morning in the restaurant and 2:1 drink coupons for the lounge. Food in the restaurant is good. We would definitely stay again if in Tucson!

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for your compliments about our hotel facilities and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast & 2-for-1 drinks at the Royal Sun Restaurant & Bar. We have just renovated our restaurant & lounge & I am happy to hear that you had a great time. We hope you will come back & visit us again soon. Sincerely, Neil Shah (GM)

"Great Tucson Visit"

5
Rosie M, Los Angeles, United States 16/11/2016

We had a family vacation to Tucson and were so pleasantly surprised as to how much fun we had. The BEST WESTERN Royal Sun Inn & Suites where we stayed was fabulous! The hotel is very clean with nice comfortable beds. We stayed in a junior suite which was perfect for us. Once in our room, the front desk called to make sure we were happy with our accommodations. The hotel arranges for a complimentary breakfast at the restaurant that is next door to the hotel. The restaurant staff treated us great even though they knew our meal was complimentary. We traveled to Tombstone which is the best kept secret. The town is so cute in that it is like a real step back into our western past. Our family definitely wants to go back to Tombstone and also explore more of Tucson.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Rosie, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It is great to hear that you & your family enjoyed your visit ti Tucson & Tumbstone. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Friendly staff and great breakfast!"

5
97phillipj, Lebanon, United States 16/11/2016

The staff was very friendly and helpful. Our suite was very comfortable and relaxing. The free breakfast was served in the restaurant on the hotel property. They had a variety of breakfast selections to choose from. Great service and very filling breakfast!

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Phillip, Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast & dinner at the Royal Sun Restaurant. We have just renovated our restaurant & lounge & I am happy to hear that you had a great time. We hope to see you back soon. Sincerely, Neil Shah (GM)

"A rad stay??"

5
redrobot23, San Diego, California 15/11/2016

We arrived late Monday night with an 8 year old a 14 year old a very tired baby. I don't know if it was the exhaustion in our faces from a 6hour car ride but Amy at the front desk made us feel welcome immediately and even upgraded our room. It was such a pleasant surprise and deeply deeply appreciated. The lobby had cookies and the grounds look pretty much like a regular hotel motel except for the fact that it is decorated with hundred years old throughout the property. In general the reality is it's probably a four star property and pretty regular but our experience experience was so great from the customer service there I gave it five stars. Our room was an actual suite with a door that closed off and even a Jacuzzi tub. Not one of those half wall things. The sofa bed folded out in the king suite and there was plenty of room for our two daughters to share the sofa bed. They gave us two for one drink discount tickets for their cocktail lounge which had a live band playing. Everybody was nice there but it was nothing fancy. The next morning we had an awesome breakfast for free that was an actual breakfast. For each of us such a great value! Mary Lou was our waitress and she was the bomb.com. My kids even asked if people are just nicer in Arizona.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Excellent customer service"

5
Jeri F, Phoenix, United States 12/11/2016

Check in was seamless. An employee called when we got to our room to make sure it was up to our expectations. An employee delivered a DVD player and set it up for us. The waiter at the restaurant was very courteous. A call in the middle of the night to the front office was answered immediately and prompt action was taken. Checkout was seamless. The hot tub was large and the jets were very strong. The mattress was firm and comfortable. The room was clean.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Jeri, Thank you for your 5-STAR review regarding your recent stay at the Royal Sun Best Western in Tucson. We appreciate the business & your compliments. We are pleased to hear that we were able to create an enjoyable stay for you. We hope to see you back soon. Sincerely, Neil Shah (GM)

"A Best Western with a bar and restaurant!"

5
Marjorie L, Pittsburgh, United States 05/11/2016

I had a great stay at this hotel. Especially pleased with the on-site bar and restaurant. After a long day of travel, I really like to be able to unwind with a drink and that's usually not really an option without having to drive somewhere. The room was comfortable. Only downside was construction on the street at the hotel entrance but not a big issue.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Marjorie, Thank you for this wonderful review regarding your recent stay with us at the Best Western Royal Sun in Tucson. We re pleased to hear that you had an enjoyable stay with us. Thank you for your compliments to the Royal Sun Restaurant & Bar. We have recently completed a full renovation & revamped our menu offering delicious food made from the freshest ingredients. We hope you will come back & visit us again soon. Sincerely, Neil Shah (GM)

"Visit U of A student"

5
User 31/10/2016

Perfect location to get around the University campus and close to dorms and student apartments. The room was perfect size for us for our purpose for our visit. We will be returning throughout the next two years!

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Joyce, We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. Guests really like our location that is very close to the U of A, Downtown Government offices, shopping malls & golf courses as well as easy access to & from freeways I-10 & I-19. It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Sincerely, Neil Shah (GM)

"Quality at low price"

5
Steve C, Omaha, Nebraska 26/10/2016

I stay at this hotel whenever I come to Tucson as it is the best value in town.This hotel for the price has the best rooms and hotel amenities that you would not get anywhere else for double the price.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Steve, Thank you for your 5-STAR reviews of the Best Western Royal Sun in Tucson. We deeply appreciate the business & your compliments. Looking forward to seeing you back soon. Sincerely, Neil Shah (GM)

"Nice stay"

5
User 18/10/2016

We stayed one night. Would have enjoyed longer. We chose this location because we needed a dog friendly hotel and have had great experiences at other Bws. It seemed the hotel was quite full, but the room we had was very quiet. Room was beautiful and comfortable. Property was nicely landscaped and maintained. The balconies with chairs were at your front door on the walkways and were surprisingly pleasant. We did not get to enjoy the pool or check out the lounge, or much else, but seemed popular. Breakfast vouchers are included which gives you a choice off most of their diners breakfast menu. Diner/restaurant was very nice, fresh atmosphere, good food and friendly service. Table next to us said their dinner there was great. Front desk staff was also very professional and accommodating. (Thank you). Also loved the scent of the bath products...hey, its also the little things. Location is a short and easy drive to downtown and the major highways Note...do not let the road construction in front deter you. It was not an issue at all...it may have made it easier to get in and out, actually.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at the Best Western Royal Sun in Tucson. Your business is very important to us and we value your feedback. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely, Neil Shah (GM)

"Bob and Sandra from uk. 10th October for three nights"

4
User 18/10/2016

First time in a best western. Room clean, bed comfortable. Air con rather noisy but you do get used to it. Breakfast the same every day but the young man that was on duty whilst we where there was lovely. We also had two complimentary drinks. Not much around for us but as this was the start of our three week vacation we were quiet happy with this

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Sandra, Thank you for choosing to stay with us & give a Best Western a chance. We are pleased to hear that you had an enjoyable stay. We appreciate you taking time to write this wonderful review, Thank you for the business & your kinds words. We hope to see you back soon. Sincerely, Neil Shah (GM)

"Really Loud!"

2
User 16/10/2016

So, I was curious why there were earplugs left in the bathroom. Well, let me tell you. This is by far the loudest hotel I have ever visited. You could hear everything! People next door, people outside, not to mention the train. For almost $200/night I would like to be able to sleep. I don't understand the positive reviews..there are far better places in Tucson. I booked this room because it was close to 4th street and I would rather get a room than drive after a night out. I think I should have taken my chances, lol.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Justin, Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest's opinions and strive to improve when we fall short. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"Great restaurant at Royal Sun"

5
Ann B, Portland, Oregon 14/10/2016

We just completed an 8-day stay at the BW Royal Sun. This property is conveniently located just off the freeway and close to U of A, downtown, and other Tucson destinations. It's a reasonably-priced lodging with clean, comfortable rooms and a friendly, helpful staff. The unexpected bonus was the on-site restaurant. Instead of the usual Best Western breakfast buffet, the Royal Sun offers a cooked-to-order menu of 10 items, including eggs, pancakes, waffles, and cereals. We also ate dinner here twice and were not disappointed. The dinner menu included salads, burgers, and full dinner entrees, One night I had a burger with pepper jack cheese, guacamole, jalapeños, Another night was grilled fish with a lemony sauce, rice pilaf, and Brussels sprouts with bacon. The wait staff and kitchen staff are friendly and efficient. We were pleasantly surprised to have such a good dining option where we were staying.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi Ann, I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. I will be sure to pass along your praise of all our staff including the Royal Sun Restaurant staff, they will be pleased to see that they were able to provide excellent service for you during your stay. We are also pleased to hear that you liked our central location that is close to the U of A, Downtown, Shopping malls, golf courses as well as easy access to & from freeways I-10 & I-19. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again! Sincerely, Neil Shah (GM)

"Pleasant Stay"

4
Eileen R, Los Angeles, United States 14/10/2016

It was a lovely room, clean, newly renovated and modern. It was a bit small and the furniture felt a little crammed into the room, but it was quiet and well-maintained. The only drawback was that there was no elevator and the balcony tilted toward the edge, which felt a little dangerous.

"Pleasant but not outstanding"

3
Bev S, Adelaide, Australia 12/10/2016

Stayed 2 nights recently. Basic dated but clean motel room, friendly staff, freshly cooked breakfast with real eggs. Too far from the centre of town to walk but convenient to get in and out. Biggest issue was the train noise - we were woken several times each night by repeated hooting of freight trains.

"Overnight"

3
User 12/10/2016

Was a decent price for a decent room. Would use again on next visit to Austin, easy access from highway, not far from the venue I was attending, and friendly staff. We were satisfied with the room accommodations.

"Great visit to see my son in school...hotel was a GREAT FIND"

5
Steven B, New York, United States 10/10/2016

I stayed last year at the hotel and I very much enjoyed it..this year I went back and found that the rooms were re-done and breakfast was included! And not a DRY breakfast but I full breakfast! everyone couldn't be nicer from the front desk all the way to the waiter and waitress at the restaurant. Only thing that was a issue was that our room was next to the ICE machine and it was used through the night. It should be moved to a area that isn't near guest rooms

"A great choice"

5
18Marion, Dublin, Ireland 10/10/2016

We arrived here for a three night stay way earlier than the check in time & we were told that as the room was ready we could avail of it, the lovely man at reception gave us great information on places to visit . This is a really lovely motel, spotless, very comfortable & tastefully decorated. Good location, nice swimming pool & we loved the great breakfast.

"Best Breakfast"

4
Michael G, La Mesa, United States 09/10/2016

Great Hotel for the money, nice surround feeling, clean hotel, newly updated, Fantastic breakfast and updated diner. That's right you are entitled to a sit down breakfast to order included in the hotel cost. The bed are not the most comfortable and the noise with the train is not expectable at odd early morning hours. Now I know why there is ear plugs in the bathroom. But over all this is a very nice hotel for the money and very clean.

"ALWAYS OUTSTANDING"

5
Gary P, Ivins, UT, United States 05/10/2016

The service level of the front desk staff is always excellent. We always stay here when in Tucson because of its location and also the room layout. It suits our needs perfectly. The complimentary breakfast in the newly upgraded restaurant is much more than the offerings you find in lesser hotels. Check-in and Check-out are always smooth and hassle-free thanks to the staff.

"Roach Problem"

2
User 29/09/2016

Upon arrival I thought this would be a good place to stay.Close to the University, had attached Restaurant and Bar. After driving 7hours that was great,food OK and Bar had Karaoke, was great entertainment. Next day went to several excursion got home late. Next morning poured coffee , added cream and saw a roach swimming. Told person at desk, they said they would spray, that night we killed several in sink , next day gone.The manager did give me 1 day credit which does not make up for that experience. I hope they get professional pest control ASAP.

AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review
Hi, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Please accept our apologies for the inconveniences caused during your stay. As promised, we had a state certified pest control company come out & inspect your room as well as the entire property and provided treatment to prevent this problem from happening in future. We deeply appreciate you sharing the details of your experience. We hope you will giv