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Great and friendly staff, loved the room, location is pretty nice, close to everything! I've stayed here last 3 trips and will continue todo so! I can't beat the price for the location and how clean the property is, and breakfast is good but it tends to get busy.
Staff was rude . Charges were overcharged and not mentioned before booking. Could not cancel, only option was to pay the higher fees they wanted. Breakfast was not complete, many items missing. Room was not swept or vacuumed correctly. Jacuzzi wasn't the cleanest and jets were barely working.
Recently stayed at this location, and had an issue, and brought it to the attention of the GM. Instead of addressing the issue, the GM decided to play games and acted very immaturely, and refused to professionally discuss the issue. You should avoid this hotel, if you value your time, and want a good experience.
A very nice motel with a restaurant very clean very spacious rooms with sweets or outrageously nice you check in they ask you if there's anything you forgot or you need they do what they can do to help you very quiet very relaxing couldn't ask for better
we were looking for a hotel that would be between phoenix and tucson as my husband has doctor appointments in both places...and we lived in yuma and didn;t want to make a 3 hour trip one way home to just have to come back the next day, a 4 hour one way trip....this was the perfect place to stay...small restaurant on site or many places close by...very clean and super nice staff..
First pulling in the location does not look safe. The hotel is in major need of updating. With that said there were no safety issues during our stay and the staff was pleasant. Would not go back based on the sketchy surroundings and the condition of the property. Also, if you expect daily maid service, it is not provided.
Nothing worked First tried to give a second rate room nothing like the picture and then offers a upgrad at add.cost to me and that hot tub did not work at all .i will allwass just keep these type of things to myself but this was just the worst ex. Ever
Absolute nightmare and staff who do not make any effort beyond the bare minimum. I called for an early checkin and was told to head over. I got there about an hour later and was told my room type had all been sold out. They could not get me into a room because they were still "cleaning." I come back at 3 and get checked in a few hours later I take a bath - 🛁 only to find other peoples hairs in the water with me 🤢🤢🤢 More mystery hairs in the sink 🤢 and to top it off, when I got out of the bath, I had to walk across the room to grab something and my feet were black from the grime on the floor. Next, the AC unit sounded like a ghost with a vibrator 😂 and the toilet had to be manually stopped from running every flush. Finally when I got in bed it was full of droppings or bugs of some sort and was just the creepiest most disgusting thing ever. When I went to check out and cancel my second night I tried to tell the “manager” about the issues. He said he was done listening to my insults and that the conversation was over. (this is why you didn't get to hear about the AC and toilet, sir, you would not let me speak). Not even the bare minimum here …. Avoid at all costs and check for bed bugs before getting into the beds or bringing clothing in. The response from management is a joke.They claimed I left cookies in bed (didn't have any cookies on me LOL...) and "drug paraphanalia" lol - an empty bag from the dispensary where I bout a battery isn't drug paraphanlia, thats a legal purchase that I'm allowed to make, and frankly - trying to distract from the disgusting room with lies is pretty pathetic.
Each time we visit Tucson we stay at BW Innsuites Tucson Foothills. We love this property. Always clean and accommodating. Always welcomed our pet. The pool is always clean. Love this place!
Stayed 2 nights. Jacuzzi in room didn't work first night. Next day maintenance guy walks right into our room. no knocking at all. Not acceptable.
If you are picky this isn't a 5 Star Resort, but if you want a clean, straightforward place with very pleasant staff I recommend this place wholeheartedly. No bugs, no weird smells, all the room amenities worked (nice & cool in 100+ temps, microwave, fridge, little coffee maker etc). It had everything you'd need; clothes iron, full length mirror, a little desk, wifi, free breakfast. I was really happy and slept great (which doesn't usually happen at a hotel). It is small and friendly; a great little place.
BEST WESTERN rewards club diamond member. Made reservation at Tucson Oracle location weeks in advance for 6-15-24. Called at 10 am on 6-15-24 and asked if ground floor room would be available at check in time of 3 pm. must have ground floor due to knee problems. offered to come later at 330 or 4pm if room could not be ready by 3 pm. Repeatedly assured by reception lady that ground floor room had been blocked and would be ready at 3 pm. Tried to check in at 3 pm. told room not ready. offered instead second floor room i could not use since no elevator in this hotel. asked how long it would take housekeeping to get room ready. told there was no way to tell. asked to speak to manager, who said he would check. waited for twenty minutes; finally room ready and checked in. went to room; maintenance person inside; said room was not supposed to be given out since TV volume not working. came in and out repeatedly trying to fix TV without success. offered second floor room but so tired in 110F hot tucson weather that said will keep room without TV volume. got migrane due to repeated hassles so left hotel without spending night and spend $180 at Hilton on my own expense. my friend who was staying with me was unable to accompany me so she stayed the night. in view of the terrible experience that ruined the day and my status as diamond member, i respectfully request BEST WESTERN to credit my rewards account with 10,000 points
Quite clean easy to get to the place professional service they offered good discount and the room they are recent remodel
All I can say is this is one of the best hotels for the money I have stayed in! I would highly recommend staying here! Beds are comfy, breakfast is great, rooms are wonderful and updated, lighted mirrors (great for makeup), big pool and hot tub, great staff and amenities! Look no further for a great hotel room and just book it!
We had car trouble while going thru town. The staff took care of us, got us settled in the room. Helped in anyway we asked. I was so grateful to the entire staff. What could have been a disaster turned into a lovely mini vacation.
We researched all the local hotels and most received poor reviews for basic cleanliness. Best Western Foothills is a great value on every level. The rooms are clean, modern, comfortable. The beds are super comfortable and clean. They serve a huge buffet breakfast with something for everyone. Great coffee. They also offer coffee ( + choc chip cookies!)in the lobby. There is a bar/cafe on site with good food at reasonable prices. The staff are exceptional and very helpful. Parking is ample & free. Fitness center, business center, free wifi. Nice pool and jacuzzi. Pets are welcome. Close to everything. Did I mention CLEAN! Have stayed here a couple of times and will return again. Definitely reccomend
This was a trip that I took solo for work I love this hotel this location it's always so quiet so relaxing definitely at home away from home
Hubby and I spent two nights at this Best Western. I have positives and negatives about our stay. First we saw a lot of gnats at least I think they were gnats. One time there were about 10 of them in the bathroom sink. This is not the hotels fault but the room next to us had a dog that barked half the night, needless to say I did not sleep well that night. The second night the dog was quiet. The breakfast and happy hour were deserve positive reviews.
Had a wonderful stay for 4 nights here. We would like to acknowledge a few employees ( apologize as we didn't catch their names) Patrick who was soo welcoming at 3:30a.m. checking us in after multiple flight delays in Phoenix, mom/daughter duo at PJ'S happy hour who were so hospitable, and the hot tub/pool man that was very friendly as well as sharing info about the area.Thanks for a job well done, something we don't hear enough of these days when their are soo many hotels to choose from in this area. Very convenient to site seeing locations Kerry & Kelly Spokane, Wa
Been traveling to the Tucson area for the last nearly ten years. Always stay at this property for 2 to 3 nights. Great location, great staff. The stay is always pleasant. Easy to locate, close to restaurants, shopping, etc.. recommend this property to all who are traveling in this area.
We enjoyed our stay here last year. Our room was at the back of the hotel, but it didn't take long to get to the restaurant/pool area. Our room was comfortable, and it was nice to be able to park outside of our room, for handiness. We stayed here for 4 nights. It was great not only having free breakfast each morning, but the free, 2 drinks per person Happy Hour, each night. We haven't been to a place that has done that before, so it was great. Many people attended it, with tables and counter seats being full. They gave 2 choices of wine, or 3 or 4 choices of beer. Being that I can't drink alcohols, my hubby enjoyed mine too, and we would always take those ones back to the room's fridge. The hot Continental breakfast was typical of others we have been to, and great to have each morning. People should be thankful for it to be included and not complain! One morning, due to busy seating, we went outside to eat, at one of the tables, but it was cold out there, in winter. The staff were friendly in the restaurant, and one day a staff member spoke to me for awhile, as I was at the counter, and they stayed busy with their job. The pool area was nice, and my hubby used it for 2 days, while I was out shopping one day. I was at it once. If we were ever in Tucson again, we would stay here.
First off, I want to say that I found the special weekly rate almost unbelievable, it was so inexpensive, including daily breakfast and social hour drinks/snack (popcorn), and cookies at check-in. Breakfast included hot options--eggs, sausage or bacon, potatoes, waffles, oatmeal, and cold options--cereals, muffins, toast, fresh fruit (very small oranges which were delicious, even though they looked less than), and a yogurt machine. Juices and coffee too! We fueled up for our many hikes and outdoor activities. The area was on the smaller side nut there were some tables outside that were usable when it wasn't too chilly. The lobby also offered coffee all day. The location was very good--near Tohono Chul Park, not far from Catalina State Park, very close to a great Mexican restaurant--Amelia's, and convenient to all of the other places we visited--Saguaro National Park West, Petroglyph Rocks, the Arizona Sonora Desert Museum, the Univ. of AZ museums, 4th Ave. Street Fair, Tumamoc HIll, Sweetwater Wetlands Park, Sabino Canyon, Tumerico's Restaurant (another excellent recommendation). I loved seeing the Santa Catalina Mtns. so close! The room was initially a bit of a turn-off--older carpet--questionably clean, some soda splatter on the wall behind the desk, the desk chair fabric stained, and the shower faucet without an apparent hard turn-off. But a little Clorox wipes on the highly touched surfaces (and wall splatter) and a bath towel covering the chair, and we made a go of it. The large lighted mirror over the sink was very nice (one of the updates that was made). Our room faced the side street which was tree lined, with a couple Cooper's Hawks nesting there, and quiet. The A/C worked fine, although occasionally there was a smell of pot coming through the bathroom vent. Could have used a couple blankets for cooler nights as the coverlet was on the thinner side. We opted to call for service as needed, and reception was very quickly responsive with fresh towels, a mini sewing kit and emptying our trash cans when needed. We did need one of our keys reprogrammed a couple times, but it wasn't that inconvenient. Also used the laundry room once (no wait, even though there were 2 washers and 1 dryer), and filled my water bottle with ice from the ice machine daily. Alex, at the front desk was very friendly and especially helpful. They gave us some good recommendations in the area. We enjoyed the pool area on our last day--the warmest one, and had it almost to ourselves. We played on the single tennis court, with an adjacent basketball court, once. The tennis net/court needs a bit of attention as there was a fire ant nest in one service box, and the net had some holes and was sagging a bit in places. It was also a sad discovery to notice a couple homeless encampments just behind the court's back corner. Overall, the hotel provided us a good base, at an incredibly reasonable price, for a wonderful week enjoying Tucson! Thank you.
The bed was comfortable, the AC worked well (but was loud). The bed sheets and bathroom fixtures were white and appeared clean. That's where the praise ends. Everything else in the room was either black or brown, furniture, walls, counters - no way of telling if it was clean or not. The hand towel holder and the toilet tissue holder were coming off of the wall. In our room, the main light switch controls the fridge, TV and microwave so if you turn off the light, there goes your fridge and everything else along the wall. The tub drain was not working - taking a shower means you are standing in a pool of water. My key card stopped working in the middle of the stay. The walkway tiles in the common areas were cracked and broken. There was a motorcycle convention staying there, the attendees were kind and polite, however their 3 empty trailers took up 6 valuable parking slots (there were other parking options for these trailers close by) - we were unable to park close to our room. I've stayed at many BW hotels in the past - I don't expect high luxury but I do expect a pleasant experience. This was definitely not a pleasant experience, and I won't be staying at this BW again and will carefully reconsider staying at other BWs again.
Check in was extremely busy with several people waiting to check in. The guest attendant apologized for making us wait but there was no need for that. She was diligently working and to get people in their rooms efficiently and timely with a welcoming presence. The setting was lovely. Had we stopped earlier we may even have enjoyed a dip in the pool. It is an unexpected, lovely oasis in a very busy area. The Pool and hot tub looked inviting. Upon check in we were advised it was happy hour at the pool and we were welcome to a choice of wine or beer etc. even Non Alcoholic beer which was a pleasant surprise. This was just a wonderful benefit after a busy day. We were also dreading going back out on the busy road to find food. What a pleasant surprise to find the hotel had a cafe that served sandwiches and burgers and fries. The sandwiches were delicious and went well with our complimentary drink. The staff was friendly and helpful. Let me start the hotel was extremely busy so breakfast was extremely busy. But the attendant did a great job of keeping things filled and fresh. When I asked where the ice machine was, she graciously just got me ice. The staff obviously takes pride in their work. Truely, we had a wonderful experience. The hotel was clean, the lobby was inviting. Often times BW provides simple essential services. The room was clean, and the bed was quite comfortable. This little oasis was a pleasant surprise providing everything we needed for the night at a very reasonable rate.
Taw rooms are old, outdated, and in general disrepair. Extension cords run behind couch and furniture to plug in lamps that didn't work. Outlet extenders use so more plugs could be just possible overloading the circuits. Old mismatched furniture throughout the room that had to be at least 30yesr old. The couch in the sitting room looked as though it was purchased at Goodwill. There is no sink in the bathroom but in the bedroom instead? No closet in room just an old wardrobe. The social hour was in a very small overcrowded room, and offered 2 small plastic cups of beer or wine, cocktails for an additional charge. The hotel advertises pet friendly, yet charged me $100 damage fee even though he did not damage. The room was all tile and had no carpet, yet was told charge was because it was not a pet friendly room. Overall one of the worst experiences I have had while traveling.
My mother and I attended a HIIT workout with Darian and it was amazing! Darian carefully adjusted the workout to each individual's abilities so that it was doable but still pushed us to our limits! Darian also demonstrated each movement and helped correct the movement if needed. If you are looking for a fun yet challenging workout, attend one that Darian instructs as he is highly motivating, knowledgeable, and fun!
Had a wonderful experience at this hotel. King bed was amazing! Pool was clean! Enjoy social hour in the afternoon! And breakfast was great! Staff was friendly and kind! Overall we love staying here and will definitely book at Best Western again!!
We were very pleased with check in. We were upgraded and recognized as a member. The suite was spacious for us. It was 2 rooms with 2 big TVs, a nice sized bathroom with a toilet that flushed nicely, and a shower that always had hot water and good pressure. The vanity lit up for easy make up application. There was a small kitchen area with fridge and microwave. You could get cooking supplies at the office. Free, hot breakfast daily. It could get busy but there was outdoor seating too, plus once a month there was a managers bbq with food and entertainment. There were sometimes hotdogs, nachos and popcorn available with happy hour, 2 free drinks per person, wine, beer or soda. Cookies available at the office after 2pm (so good) plus free water. Loved the pool, temperature was just right. It's an older place, looked after, redone with ongoing repairs. We had 1 issue with our door not locking and it was taken care of asap. My husband only complaint was the bed could have been better. TJ Maxx and a dollar tree plus lots of restaurants close. We would stay again.
It was my gitlfriends 70th Birthday so we came to Tucson for her party. We made a reservation at the hotel from 2/29-3/5. They asked me when I checked in if I wanted room service and I said yes. The room was nice and clean and they had free breakfast everyday. When we came back to the room on 3/1 the room was serviced. The next 2 days the room was not serviced so I called the front desk and spoke to Patrick, the front desk agent and he was very nice and told me how sorry he was and sent up more towels and coffee. The next day on 3/4 my partner went down to breakfast and arrived back about 9:30am. A few minutes later the house keeper knocked on the door and I told her we were not showered yet and to come back later. About an hour later she came back and said she had to service the room right NOW and came barreling in the room and I was not even dressed yet. I called the front desk to complain and spoke to Jace Reddington the GM who was not helpful. He said with an attitude if I would like her to come back in 30 minutes and she does not speak english. I told him I am a paying customer and have traveled all over and have never been treated like this and hung up the phone. He called back and said that I have 30 minutes to leave his hotel. He put 2 seniors out in the street. I called 4 other hotels and they did not have any rooms avaible. We ended up having to stay in a resort which cost us $400.00 for the night. I did not get the service I paid for. He is saying that I belittled and abused his employees which I never spoke too. I have been in hospitality for 30 years and would never treat employees this way or a customer! I would never stay in a BEST WESTERN Hotel again. I am going to cancel my Best Western rewards.
Upon arrival at the hotel, the exterior immediately raised concerns, signaling a far cry from the polished images showcased online. The red flags started to unfold. During check-in, there was a peculiar requirement to sign a disclaimer against engaging in illegal activities, including drug use, a policy that, while understandable, hinted at the hotel's problematic history. I even asked the staff if it was a safe area; they hesitated, looked at each other, and were like, Yeah, yeah, it's a safe area. However, the true extent of the disappointment was realized upon entering our room. Within mere minutes of exploration, my toddler's feet turned an alarming shade of black from the filth on the floors, a clear testament to the lack of cleanliness. The situation further deteriorated with the discovery of wet floors, a pervasive and unidentifiable odor, and a sticky remote control, all contributing to an environment that felt neglected and unsanitary. As I unloaded my vehicle, I watched an abandoned building my hotel faced have multiple people come in and out, clearly engaging in drug use of various flavors. I watched a vehicle pull up right in front of me, a guest hand cash, and a clear bag with white powder being handed without even caring that I was watching them nonchalantly do a deal. Then, to top it off, I witnessed prostitutes solicit and go to the room of a guest. Aside from that, there were parties going on with loud music, with at least one room filled with over a dozen guests. To top it off, we quickly found out the bathroom door handle was broken, posing a significant safety risk for my toddler. When these issues were brought to the hotel staff's attention, their response was that they would send their staff to resolve the problem. I tried to explain that it's not something that you could fix due to how it was broken. Their staff showed up dressed unprofessionally without any name tags, walked to the bathroom door, jiggled it, and said there was nothing he could do. I immediately contacted the hotel's front desk to get a resolution. Despite the glaring health and safety concerns, they refused a refund, arguing that the room met their standards through a supposed 'three-check system', a claim that seemed implausible given the condition of the room. Attempts to resolve these issues were met with resistance, and the staff's insistence that the room was “perfectly okay” felt like a stark denial of the reality we were facing. This experience was not only disheartening but alarming, as it became evident that the hotel's management was more concerned with maintaining a facade than ensuring the well-being of their guests. The suspicion that the hotel has been bolstering its online presence with fake reviews and photos seems plausible, given the stark contrast between the promised experience and the reality. After all the nonsense, we just decided to leave and eat the cost. I packed up my whole family (pregnant wife, toddler, two cats, and a dog), and we got the heck out of there. It really was a big bummer considering nearly all the hotels were booked in town due to a convention. So we ended up having to drive in a rainstorm for 2 hours at 10 p.m. to find another hotel. The hotel staff should be ashamed of themselves. The owner is either checked out or is chill with running a slum motel. This place sucks!
We stayed two nights here on an extended SW USA road trip. It has a convenient location with easy access to major streets and roads for getting around. It's a multi building complex, but with the provided map, we soon figured out where we were. The room was very clean, bed was comfortable with a quite firm mattress and good pillows. Shower controls and shower head should probably be replaced but they functioned well enough to get us through daily showers. Free cocktails were offered daily but timing wasn't such we were able to partake. Breakfast was really quite good with a nice variety of hot and cold items. It was served in the little on-site cafe, so seating was a bit limited, but it worked out fine. It seems a bit odd when you first check in, but the staff are very friendly and more than helpful.
,poorest stay I have had in a long time.old run down facility, broken walkways, cracked pavers, cracks in foundations, leaks. Promised everyday breakfasts/ happy hour. Not. Bad beds. Poor value. Make sure to ask to seee room first. Breakfast good, hot. The only good thing about the stay.
Room was not vacuumed. Light snacks consist of popcorn and maybe nachos with imitation cheese. Pool and hot tub were nice. Really liked two room suite with Cook top. Cooking pans should be bigger than four inches! Tiny pot to boil noodles in.
For the price I expected something a bit nicer. The “gym” was a disappointment. It had a few machines that were in a questionable state along with an incomplete set of dumbbells. We reported a problem with the shower curtain and the issue wasn't addressed
We have for the most part always stayed at this hotel when we are in Tucson. We really like the feel of it, sort of an older style with the center courtyard, but does not feel old with respect to the rooms or amenities. Very good full breakfast and also a nice social hour with complimentary drinks. Nice King room with a bar, stools, sink and even a small cooktop if you wanted to cook anything. Comfortable bed and clean room.
Breakfast was great. Service was great. The room was dusty and dated. The bathroom door drug on the floor because it was too long (no attention to details). There was stove in my room, but no pans or utensils. Bedding was fresh and clean, but the towels were rough and thin.
I understand the need to adjust prices. But going from 70 dollars a night to over 300 for the same rm is extremely greedy To me. That's what makes people stop coming to Tucson for the mineral show. Is practice is wide spread all over the city, not just here during the mineral show time. Keeps people away
The property was spotless! Very clean and they were mopping 2xs a day. Did not see ONE bug! Everything was in place and tidy! The cookies and free drinks daily were a very nice touch and not expected!
I love Best Western! They've got a fantastic membership program that saves you a ton of money when you must stay in a hotel for many, many nights. The staff is also always helpful and friendly--never ran into any staff member that was unfriendly. Overall a terrific, affordable place to stay that feels like a second home when you must stay overnight somewhere.
Would not honor reservation, I posted a negative review. Did not stay there but was charged for the stay. Management refused to refund unless i deleted review mgmt response publicized my personal info
Staff was great! Our king room had all we needed. Liked the sink and toilet were separate. Refrig and microwave was appreciated. Internet worked well. Good choices for breakfast and well stocked. We enjoyed the pool. Not all of the jot tub jets worked but still functional.
Great hotel, great value, friendly staff, updated rooms, their 2 room suite is VERY nice. Wished the hot tub stayed open at least until 11pm but I understand people can be noisy when others are sleeping. Parking is great especially on backside of hotel for those of you like me with a long bed truck. THE HOT BREAKFAST ROCKS!!! Eggs, bacon, sausage, potatoes, rolls, bagels, bread, fruits, plenty of seating area and opens at 6:30am.
I've been out here for work and this has been the best hotel I have stayed at so far I work out of town most of the time after landing here I have become a bestwestern member and would not choose any where else to stay
We stayed in the 2 room jacuzzi suite. Room was clean and comfortable. I like the fact that every room has a door leading directly outside. Jacuzzi was awesome. Breakfast was good. Only issue was that 2 out of the 3 ice machines were out of order which wasn't a big deal. We just ran across the street and got a bag of ice.
I have never had such an experience in a hotel. I knew when I walked into my room I should have walked out. I could feel the dirt on the floor. The bed felt like it was 20 years old and the linens and towels were as well. The grounds were unkempt and dirty. I had a 3 day reservation but left the next morning.
Staff was great, room was clean and comfortable. Price was right! I will go back. Close to some restaurants . Checkin was prompt. Lady at the front was friendly and helpful. The happy hour was just right. Never had time to try the breakfast though. I bet it was great though.
Staff was friendly on check in and for breakfast. Room had a few problems. Mattress was older and stained as well as the curtains and bathroom tile. With all curtains and doors closed, there was still a fair amount of light coming in from the outside. Overall it was ok, but could use some deep cleaning.
This is an older property with cheerful attitudes and gracious hearts! It is further from I-10 than realized and I was disenchanted at first. Our reservation was upgraded on arrival and they offered 2 free beer/wine beverages per person during a happy hour. Breakfast was well done and offered 1/2 cut saran wrapped grapefruit! I didn't see this offered anywhere else! Pleasant surprise! The room was ample space with wet bar and 2 burner glass top stove as well as the common frig and microwave. We discovered an amazing Italian Restaurant nearly just across the street Giuseppe's Ristorante Italiano is an amazing beautiful meal! Lots of road construction but a true gem in the hiding!
I have been staying here for years and highly recommend it. This hotel is clean, quiet and near some real good places to eat. It is far enough away from Tucson so you do not have to deal with the city but still only a 15 min drive away. The staff are wonderful and always makes me feel welcome. The rooms are nice and big. I will continue to stay here anytime I visit Tucson.
Although on this stay I didn't use the restaurant. I have in the past, many many times and it is super... Fenix at the front is always the best... Plenty of parking. The lobby is well appointed and there are plenty of work stations should you need/want them
Wife and I stayed here 8 nights . The check-in, cleanliness of room, and breakfast & happy hour could not have been better ! Would like to give a great shout-out to Amy Granillo, Tiffany Penman, Moe and Solomon who took care of use during our breakfast and happy hour ; they are the BEST ! Also, the location of the property was centrally located to downtown, Tucson Mountains, Santa Catalina Mts. and to many hiking trails and especially to my favorite horseback riding stable ! I would have a hard time finding a property with all these amenities at this price ! Hope to return here again someday !
A little dated but clean and nice. Very considerate staff. Road outside made it a little difficult to enter. Provided us with a room upgrade so we did not need to use the stairs. Which was very good for our older knees.
The best western inn suites Tucson is a great location. We booked a king suite, which was well appointed large and came with a half kitchen. The Jacuzzi bath is an awesome and newly renovated perk. There was a free happy hour which was pretty cool other than the random drunk, homeless guy that crashed it, but that was not the hotel's fault. It is a bit far from the freeway, but worth a bit of a detour if you were in the area.
Clean and very comfortable. Realistic accommodations and relaxing and private. Service and personnel we very nice and accommodating and close to the Tucson hospital. Privacy was very comforting and parking was perfect.
The rooms were filthy and shabby. Jasmine at the front desk didn't seem to want to help us at all and even told my partner to sit down so she could help other people when he went to talk to her about our issues and ask to cancel the next night.
The rooms were clean and the bed was extremely comfortable. We attended the social hour - was a great way to unwind after a long day. The breakfast was good and the morning staff working there were exceptional. The pool was warm and we would have used the hot tub, but the bottom was full of dirt/sand/rocks. They are also doing renos on their rooms!
This hotel is an excellent hotel for the price and all you get. We stayed 3 nights. The room was a good size and the bed was very comfortable. The pillows however, were very hard. The service was excellent. All staff were extremely helpful, and very friendly. The food selection in the breakfast bar was good and the hot food was plentiful and hot. The 2 free drinks each night we stayed was a nice bonus. The locations was good as there were lots of amenities around you. We did have to drive a bit to our destinations for day trips, but the hotel was close enough to highways etc to be able to stay away from downtown traffic etc. although the room was very clean and has had some updates, it could use a few more. It was dark and could use a much lighter colour to brighten it up and the sofa bed couch, was very uncomfortable to sit on. We didn't use it for sleeping. I would definitely stay here again.
We stay all the time at Best Westerns (4-6 times a year throughout the western half of the US for past 30 years) and never had such a bad experience than we did here. If I notice an employee not in the best of mood, not happy, etc I always try to go the extra mile and put a smile on their face but the employee that checked us in (evening on a Monday) was so rude, disrespectful, inconsiderate and seem like they hated their job that they didn't want to be there. Felt like we were disrupting clerk away from their phone! I felt like we shouldn't be there checking in. Not a very warm welcoming especially for being a long time member of BW. So fine, we finally got our keys (refused to grant us our special request to meet our needs but came with the agent that didn't want to do their job anyway) and we were only there one night so made the best of what we were given and couldn't wait to get out the next morning. Then we get to our room which reeked of smoke despite being a non smoking hotel. The room was dirty as if it hadn't been clean but the trash was removed, bed was made, sheets were really old and dingy and towels had stains on them but were folded and hung. Everything was dusty, dried up urine on seat we disinfected it before using and there were ants in the shower. Hmmm.. But again, just one night. Luckily we always carry a spare set of sheets for these type of situations which we hadn't ran into on our entire 10 day road trip (this was our last night on trip on way home). They allow smokers to smoke outside of their room so when you have smokers on both sides of your room (one who doesn't smoke) their smoke fumes enter your room when you open the door. And they allow loud people talking, laughing outside til 1am. There is no quiet policy. Its always great to hear people enjoying their trip but not til 1am when others close by are trying to sleep. They call you in the morning to remind u you are checking out and the time you must be out. Wow! On a good note, the hotel is in a nice location / area and has potential if they have staff that care about their job and customers. There are much better places to stay at in Tucson - so check around. BW Royal Sun Inn and Suites, Hotel McCoy, Fairfield, Marriot, 3 Palms (just renovated, very nice and inexpensive) and a few others. We just wanted to try a new place for us, but that was a mistake. Now we know not to ever stay here again.
This was the WORST Best Western I have ever stayed in and will not be returning to the chain after this experience. The room was filthy, we found dirty clothes from the previous occupants inside the bed sheets. The tub was full of mud. The walls are paper thin. No elevator and when traveling with a 90 pound dog it made it extremely difficult. Requested a handicap accessible room but were told they were all booked and that we should have booked on advance. We booked a month in advance! The food was cold, stale, and looked like leftovers. We tried to raise our concerns to the hotel staff and they just shrugged their shoulders and pretty much said they aren't going to do anything about it and there's nothing we can do bc each hotel is independently owned.
This is third time I've stayed here in past couple of years and cannot beat what you get for the price. Sure it's on the upper lower end of the price range but I do not need a fancy hotel. Rooms are good size - I get king bed with couch, work table, coffee table, refrigerator, microwave, coffee maker. Pool when warm out. Free breakfast is acceptable but heck can't expect based on room rate. Have happy hour gathering in evening with couple free drinks and you can order food. Will be back here in May 2023 for Grand Daughters HS Graduation.
Located within walking distance of the Post Office and directly across the street from a shopping plaza, this motel was top-notch. The staff (front desk, housekeeping, maintenance, and dining staff) were very friendly and welcoming. Breakfast was fresh and hot daily. Social Hour in the evening for adults including 2 free drinks and live music. Let's not forget the beautiful pool area for everyone to enjoy. I'm glad I picked this location; I was not disappointed.
The place looked good on line, but after getting there the building and rooms are pretty run down. Not what I expected from a $90 a night room. Bath room looked to have mold around the tub and floor. I'll look elsewhere next time.
Absolutely horrible service and disrespectful general manager! He did not give back a $100 deposit though he approved of a photo ID being used, and stood “waiting to give me an answer” as i missed the bus multiple times. When checking in, our card did not work, and the replacement did not work! If you want horrible service and to lose your deposit, come to best western!! Would not recommend to anybody, general manager and front desk
We were very disappointed with our stay. Our room was very dated, noisy and cramped. The mattress was too soft and uncomfortable and the pillows we're lumpy. I could not sleep during our 3-night stay. This hotel needs lots of updating. We will not return.
They told me their jacuzzi tubs go through a 3hour sanitation after each guest leaves. I doubt it even gets a wipe down. The jets are covered in black , pinkish slime along with an abundance of shaved hair particles. The sink had a partial soap wrapper stuck to it. Floor was dirty-sticky. Walls had balls of dust clear across ceiling and onto the drapes. I have pictures and video! Yet Management would not take accountability and instead came at me aggressively . He said he'd sue me for slander if I posted the pictures and a review. He was angry I reported it to corporate and kicked me out of the hotel immediately while he harassed me. My son stuck his tongue out at him and he told my seven year old he was having his mother arrested and that CPS was going to take him away! He is unprofessional and inappropriate. The police came to make a report. Joe manager wouldn't give his last name , a receipt or a refund. Told me I'd have to wait. The best thing that can happen here is that Pima County Health Dept. shuts them down to prevent disease. Hopefully I can add the pictures here.
Every time we visit Tucson this is the hotel we stay at. We love the location, the cleanliness of the rooms, and the the facility is pet friendly. Hotel staff was very nice and helpful. And breakfast was probably one of the best we had recently. All for a great price. So whether you're headed to Tucson or just passing through for the night. This place is the spot to rest
Maintenance has been neglected for years. The instant I opened the door I was overwhelmed by cigarette smoke. After how many years since it's been illegal to smoke indoors? I know it's at least 20. In all that time they couldn't clean & repaint the walls and replace the filthy carpet? Many stairs throughout the property are made of bricks that are uneven and broken. One staircase had very steep and slanted stairs with no handrail. I wouldn't recommend this hotel to anyone. Best Wedtern needs to get on the ball!
A very good choice in Tucson: room clean and tidy, speedy check-in, complimentary breakfast, working swimming pool, social area, good price, what's more? 100 dollars deposit required (in cash as well!). I would suggest this place: breakfast is rich.
This is my third review of this Hotel and if anything they get better. Very clean, large rooms. Property is quiet and clean. It is about 10 minutes from downtown Tucson so it is easy to get into the city. Plenty of good places to eat within 5 minutes. The staff at this Hotel are great. They are friendly, helpful and make me feel very welcome every stay. If you are near Tucson I would highly recommend this Hotel. It is that good.
I have stayed at this BW many times and the quality is going downhill. It IS inexpensive, and if you just need a place to stay one night passing through, it is OK. But that's about the only positive thing I have to say about it.
Worse service ever! The customer service was the worse . Harassment for something I did not do I was not there. Also, I was put next to the maid quarters where the washing machines and dryers were at. Just horrible experience
My Husband is undergoing a very large cancer surgery and it's 4 hours from home so I booked with this location. The room hadn't been cleaned, long black hairs all around and in the tub, towels had some kind of debris all over them, my tennis shoes are sticking to the floors, they haven't been mopped in God knows when, dried food stuck to the counters and stove top. I spent ONE night in my socks inside and there's NO amount of bleach that will make them white again. I had to call about our upstairs neighbors, 4 dogs and several kids crammed into their room and they were running/jumping up and down until after midnight, the front desk did nothing about either situation, said they would tell the Manager.
This hotel was in a handy location, had a nice sized room, the pool was a good size and the breakfast and coffee was excellent. Perfect spot for an overnight stay on our family holiday - there's plenty of meal options in the local area as well for evening meals
Meh. First impression started with a 'slow, labored' check-in. Rooms were not ready at 4 p.m., so there was a wait. When we finally get settled in our room, I discovered water on the floor under the fridge. Maintenance to the rescue with towels. The front desk offered to switch rooms, but we were already unpacked. The room wasn't really clean, the floors and bathroom were visibly dirty. Repairs and upgrades are needed. My husband said that it looked like they used high schoolers to do the finish work. Not as well put together as it needs to be. Guess you get what you pay for. The best thing about this place is its breakfast! Kudos to PJ's!!!
If you book thru a third party, like Booking, the hotel may not give you any BW points for your stay. But they don't volunteer that in advance. Other wise the hotel was well worth the inexpensive price I paid.
1st was put into the wrong room and was over charged. I tried for weeks for them to fix it and contacted CS for them to help but apparently the hotel has to be the one to fix it and the managers are supposedly never there to do so. Once it was finally fixed the manager promised to add points for 3 free nights for the over a month hassle of trying to get this fixed but was never followed through with. I've had nothing but problems with this hotel with their lies, over charging me, false claims, I even had to tell them to go pull up their own cameras. I don't recommend because CS can't even fix any problems you have because they have to get ahold of someone at the hotel and even they can't get a response majority of the time.
Our stay at this BW was refreshing. Our room was clean and pleasantly decorated. Despite the stressfulness of what brought us to Tucson, the hotel's warmth created a welcoming and relaxing atmosphere and allowed us to really relax and even get much needed rest/sleep.
This place is straight out of the 70's or 80's. The pictures do not represent!! Th lobby is lovely but rooms are disgusting. We actually left without staying!!! The stench was of the room “freshener” used in 1970's motels. Carpet looked to have never been replaced. My husband was on the fence, I said I would sleep in the car. He turned on the a/c and the stench became worse. The clincher was when I turned back the ugly brown bedspread and sheet to discover evidence of bedbugs and a pee stained mattress. We left at 8:30 on the evening without trying to get a refund to try to find another option. Just don't!!!!
We actually have used this Best Western each Tucson trip we've had because of how kind and helpful the staff are. They truly go out of their way to help us when we come. This trip we were unfortunately unable to continue our stay due to some unforseen circumstances. They did what they could to help us. I am grateful for their help and will book here again in the future
My first time at this property. I wanted something quiet outside of busy Tucson. This was perfect. A short drive to downtown. The hotel is quiet, clean and comfortable.The rooms are clean and spacious. Lots of good eats nearby and a restaurant on the property. The staff is very friendly and helpful. I would recommend it and I will be staying here from now on when I visit Tucson.
This hotel was comfortable had everything I needed for my stay. Best Western team was professional and helpful. I would highly recommend this hotel. When I walked in to check in I was greeted and given my room. The internet works perfectly, and the size of the room was excellent. Thank you Best Western. I will be staying again soon.
My son, my father, and myself had a great stay for a week. The location was great for access to the Saguaro National Park and the Desert Museum. The pool was super welcoming after a hot day of hiking.
Excellent location to enjoy all that Tucson has to offer! Lovely happy hour and delicious breakfast included with easy parking and helpful staff.The room was very clean and had a wet bar. Good internet service.
Located in a combined commercial and residential area on Oracle Road off Highway 77, the Best Western InnSuites Tucson Foothills is, given its exterior-only entrances and lack of elevators, more motel than hotel, but it has several hotel-like amenities that can help make for a comfortable stay. While the front desk and lobby are in a roadside building, the buildings with guest rooms are set back from the busy street, so the place is quiet in the evening. Our king room was clean and roomy enough, the plumbing, air conditioning, appliances, flat screen television and complimentary wireless Internet were all in good working order, and the bed was comfortable. The room also had enough electrical outlets to charge our many electronic devices. The one amenity that was not provided was hand lotion, so keep that in mind if you plan on staying here. The area where both the complimentary breakfast and evening reception are housed is located in the middle of the property next to the pool. The building is rather small and can fill up quickly with guests. NOTE that in the evening they also sell food there; it's a simple menu, but it is convenient if you don't feel like going out. The breakfast service, in addition to the usual “continental breakfast” items, also has hot food like scrambled eggs, sausage and waffles. We were in the area to visit Saguaro National Park, and from this property it was only about a 20-minute drive to the entrance to the Tucson Mountain District of Saguaro NP (NOTE that from the entrance it's an additional 20-30 minutes of driving to reach the Visitor Center). The nightly rate was reasonable for comparable properties in the area. All in all, we had a very satisfactory stay at the Best Western InnSuites Tucson Foothills and can recommend it to others.
For the most part the stay was great. The breakfast and happy hour were most welcomed and good. The room worked great for us, clean and comfortable. There was noise for people and cars outside which was annoying but tolerable. I would stay here again.
I asked for handicapped room. Their idea of this is a shower chair. No safety rails, low toilet seat. In the dark, I could not find beveled curb. Had to call house boy to get my husband up curb. Breakfast was very good, once I called front desk to find out where wheelchair ramp was.
This is the second time we have stayed at this Best Western hotel in the last six months. Rooms are clean and employees are helpful and very friendly. Great breakfast buffet includes hot items. Great location, close to downtown and Sabino Canyon.
I have stayed at this location in the past and every time the stay has been nice. I would like to see the jacuzzi be updated at some point. It wasn't hot enough and the jets barely worked. The upgrades to the rooms were ok. But the painting inside the room was a little off, like it was rushed. The couch in the living room wasn't comfortable, but we made due. I will stay here again.
Front desk canceled my reservation upon arrival. Hotel rebooked the reservation at a higher rate. Advised hotel front desk, he refused to let me rebook it myself. I was over charged about $20. Asked hotel to adjust the price they said they would adjust half of it. $10 ! I am not sure why the hotel was so hard up for money it seems strange. I have to be in Tucson again. I told the manager it seems silly to loose a customer over $10 he said he didn't care. So here is my review since they don't care.
I stayed here. I would not stay there again, Hotel employee made a mistake they didn't know how to fix it. Waited for hotel management, no returned phone calls. Called in again got current GM they didn't fix the issue and didn't care. Seems like previous management was not good and current management is not good. I have to be in Tucson again but I will not stay here.
This BW has been let go. They need to upgrade the maintenance. I have stayed there 25-30 nights in the past. But that was 20 + years ago. It was a really nice property. Hopefully it can be again. It is one step away from being a dump now.
The stay was comfortable and enjoyable. The staff did an excellent job of the entire experience of having the room available, morning breakfast and front desk assistance. We also looked forward to the social hour they had for the guest everyday from 5:00 to 6:30 pm.
My stay at the Best Western in Tucson Arizona was the pleasant one the workout room was great all the breakfast was great the location was in a convenient place the rooms were very clean the staff very courteous I have nothing but good things to say about my stay at the best Western in Tucson Arizona with they have someone making this on the premises other than that everything else was great the breakfast and this day the guy got a great deal for the money
Stayed 3 nites, room was never made up. We were told that we had to request the room be made up. Mattresses were very comfortable. While surface appearance was clean, we had cock roaches. Behind the bathroom door hadn't been cleaned in quite some time. Breakfast was more than satisfactory with many choices.
Run down property. Stairs are very dangerous. Beds seem to be old and very soft. Bathroom is quite small. For the price we paid for our room we expected much more. Our view was a parking lot facing an abandoned boarded up building. Not worth the money.
We stayed in a King Suite on the upper level corner and it was very spacious and quiet. The room layout was a bit funky but clean and comfortable. We will definitely be staying here again. The staff was courteous and helpful. They even gave us a couple of free drinks at their nightly happy hour.
How did this place ever get a 3 star rating? It is in desperate need of renovations. It is WAY OVERPRICED. My room smelled like dog pee and male armpit odor. My feet were dirty from walking on the carpet. The sheets were stained and when I asked to have them changed I was told no because it was 3:15 pm and housekeeping was off duty. Despite asking for a ground level floor and checking in early in the day, It was not honored. There are 21 steps to the 2nd floor and no elevator. No water, fruit, or yogurt was available during my stay. The shower hot water is scalding. Prostitution and illegal drug use is common and tolerated on the premises. And, of course, no option to recycle.
Foolishly we thought expensive might mean good. The place was old, noisy, stained, with poor fixtures and extremely poor use of space. Stay away! The staff was okay, hard working and did their best. But they couldn't compensate for the complete inadequacy of the room.
Good breakfast--included scrambled eggs, sausage or bacon, potatoes, bagels/breads, cereal, and yogurt. Clean rooms (if a bit dated). Hot shower. We used the pool and the fitness center and were happy with both. Thanks!
We stayed at this hotel because we thought it was great but it was a let down. First of, the room we stayed in was very dirty and had trash under the couch bed. Next, we did not get the room we booked because they said it was not available even though it was. Lastly, atlest the breakfast area was good.
The walls in the room are paper thin. Not exaggerating. Be prepared to wake up at 0600 every morning by someone talking loudly outside or pushing luggage. Oh and you can hear every time the person above you flushes or turns on the water for a shower. I had to take garbage out myself multiple times because they only do housekeeping at the guest request (which I found odd, especially since I booked 5 nights). And the one time we did ask for new towels, we did not receive them until calling a second time about 5-hours later in the day. The staff are friendly, but I just could not handle the noise and being woken up so early each morning. Plus there were several guests smoking right outside their rooms and the scent of smoke lingered into my room despite the door and window being closed. It was terrible.
The room was not a good layout - no place to put the Toiletries at all, lots of bugs coming up the shower drain and elsewhere - looked new on the Internet but it looked like it belongs on route 66, No light hardly on the outside walkways, we will never recommend this place to anyone.
Convenient location, friendly staff, nice restaurant & bar. The full breakfast is superior... Fast wireless internet. Good value. Best pricing can be found on the Best Western website... This IS my go-to when in Tucson...
Staff is very friendly. Room was nice. Couch needs better cushions. Hard to get off of. Bed was comfortable and the pillows were too. Fridge needs to be leveled but got nice and cold. Would have been nice if the microwave had a 10 key pad. Room had a stove top but no pots or pans. Plenty of storage places. The jacuzzi had an issue the 1st night but staff fixed it the next morning very quickly. The bedroom needs air circulation when the jacuzzi is on. It got really hot and took a long time to cool back down. Also a fan or something when sleeping would be nice. Make sure you check out the happy hour. They have fresh movie style popcorn for free. We would happily stay here again.
Three nighst in Tucson for meetings. Had a two room suite and staff not very attentive to their own notes. Apparently at this place they want you to call every morning if you want maid service. When we checked in we told them yes we wanted room service for all three days, lady checking us in noted it on our room. Next day no service, went in to office ,same lady argues with us and tells us about policy for service and calls us liars when we told her we had requested it on our check in. Back in our room we begin to empty trash and collect dirty towels to go get clean ones when she calls on room phone and makes a feeble attempt to apologize that she did find on her notes that yes we had requested maid service for our stay. Very bad customer service when you literally call your customers liars. Last night of our stay we also noted cockroaches in kitchen area of our suite, very disgusted but it was our last night there. Don't think we want to stay here again, until you rid yourselves of that staff lady and cockroaches.
This property is set back a little from State Route 77, but with a recent remodel of the rooms, it is worth booking a stay here. Located close to the NW side of Tucson (Oro Valley), and the Catalina Foothills, plus not too far from downtown, this is a great location. Plenty of restaurant options are within walking distance too.
This is an older hotel but is clean and comfortable. Offered food in the evening which was a nice surprise and was delicious. Only downside is there are no elevators but staff is accommodating if 5hat is an issue. Excellent value for price.
Booked this particular BW, because of its location to where we needed to be. We were only staying one night, so we just wanted a clean, somewhat comfortable hotel room for the night. We only used the room, none of the amenities. Big, dirty disappointment. Fingerprints and smudges on the bathroom door and trim- we are talking, multiple weeks of fingerprints. In the kitchen area: food splatters all over the wall. Stuffed between the sofa and the wall (a half foot gap): a bag of trash. Climbing into bed, two of our four pillowcases had stains. The sheets were dingy, pilled, and also stained. The blanket was stained. The only linen not stained, was the top cover. The towels were miniature, slightly larger than a hand towel, I swear, and thin. After witnessing the stains of the bedding, I was nervous to use the towels on my face. And why mismatched brands of soaps in the bathroom? A kitchen area, but no dishes, dishcloths or towels, or even dish soap? A pullout bed with no bedding? This place was a disappointment, and we really weren't expecting much. Obviously management isn't using the hotel income to update as needed. Once a linen is stained beyond repair, it needs to be retired. And to add to the neglect of the owner, they have negligent housekeepers. The marks on that wall and door were ridiculously passed over. If it slipped the housekeepers view, it definitely should have been caught by the head housekeeper. Won't recommend. Won't return.
Very dirty rooms the tub was covered in muck as was the sheets and curtains. A vent was falling off the wall and left over old food in the fridge. So gross, not what I was hoping for out of a presidential suite
Booked online and was a super simple process. When I arrived was charged a $100 "authorization " in case I smoked or damaged the room. Upon entering the room, it was apparent to me since I am a non-smoker that someone had smoked in this room previously. Called the front desk and was offered another room, but we declined. I just wanted it noted that we were not smoking in this room. However, woke up with a terrible headache the next morning. But who knows if that was from the room smell or the fact that the bed was extremely uncomfortable. The pillows felt like sleeping on rocks. Think I would have been more comfortable in my car! The air temperature is challenging to control. It was either freezing you out or when the unit was off, the room was too warm. We had to go to the front desk to pick up an extra blanket. The sheets on the bed were extremely thin., but clean.. The room looks like they tried to renovate with the cheapest options available. Didn't stay to shower or use other amenities. We checked out a day early. Nice will not return to this property.
My stay at the Best Western InnSuites Tucson Foothills Hotel & Suites was fabulous!! The executive suite was wonderful. The only thing I could say to improve that would be that the bathroom should have had a sink (to wash hands) and a mirror., instead of going to the bathroom and then, going into the bedroom and washing my hands in there. For a woman, we like privacy. In the bathroom, we get lots of that, not in the bedroom that we share with our husband or any other person we are sharing the bedroom with. That would be my only complaint. The service was excellent. Your Manager, Victor Urizabel was very kind, helpful and very caring about our needs! You have an awesome Manger there! The cleaning staff was also very good and helpful. I would love to come back again.
Enjoyed the Hotel and all amenities were excellent and above, was recommended a place near by to have dinner I was completely satisfied over all the stay. The staff was extremely helpful and knowledgeable of the area. Thank you
Only "problem" is parking - some problem with neighboring establishment - but front dest was very helpful on telling where to park. Receptionist at check-in - very hospitable. Room was spacious and quiet. Excellent TV. Bed was comfortable. Room very clean. Used the pool - some renovation going on - but bery clean. Breakfast was excellent - very friendly receptionist..
We stayed here for 4 days, and the experience was average. The positives were location, staff was excellent, hotel was quiet, and breakfast was good. The negatives are very dated facility, in need of serious updating, bugs around the outside of faculty (not hotel's fault however would be nice if the dead ones would be picked up.) Bed was comfortable, and excellent TV choices. Breakfast was very good, with eggs sausage waffles, cereals,yogurt etc... Oh yes, great coffee! Over all was a decent experience. It is not the Ritz, but you get what you pay for. In my opinion, excellent choice for a budget hotel. I would recommend.
Check in was very quick. The restaurant located within the hotel was actually very accommodating with 2 free drinks during happy hour. The room was updated and very clean. Break the following morning was great for someone who had two too many martinis the night before.
The hotel staff is friendly, but not very helpful. The people in the room next to us had a loud party and were drinking and smoking outside our window. We called the front desk 3 times and they said they would address it, but never did. I was given a discount at checkout when I complained. The pool and the cafe are nice and they offer free drinks and snacks. It was clean, but I'm not sure I would stay here again.
Really nice people but place needs work...kitchen floor sticky; grounds need cleaning; window so old rain came in; shower fixture handle didn't work. Nice they give you 2 free beer/wine but clubroom filled with boxes, so no place to sit and NO atmosphere. Appreciated the discount when I check out and told them no hot water for a shower but..... We go to Tucson all the time, will NOT stay again
2 outstanding folks doing everything possible to make one's stay happy and fun. Jazmin had my room type secured when I arrived and Tiffany makes sure the Social Hour & Breakfast are fabulous. When I'm in Tucson, this is my go-to place. Thanks one & all.. Bruce...
Just Ok for a one night stop The counter (where the “kitchen” sink is) Was dirty from previous guests. Crumbs of food dropped on top of the refrigerator door had not been removed from someone previous stay, a bottle cap in the corner of the counter had not been picked up by the cleaning crew. That part of the room was only glanced at By the cleaning staff.
Very satisfied with the Tuscon Best Western. Hassle free internet reservations, fast check in, clean room with a clean toliet and shower! We didn't use the pool or weight room, so no comment on those.
Keep Driving! We booked online relying on AAA recommendation. The place was disgustingly filthy. I was concerned that the hallway was dirty, but that was NOTHING compared to the room! Check out the few pictures I took! There was food along the walls and under the edges of the platform bed. That grossness was far surpassed by the bloody bandaid on the floor of the bathroom! If that is Best Western's idea of enhanced cleaning due to Covid-19, you're better off sleeping in your car at a rest stop! I demanded our non-refundable prepayment back, which was readily given. We stayed at the new, CLEAN Hampton Inn in Maranna
I booked through Expedia, prepaid in full, Manager would not let us check-in over some issue he had with my valid Arizona Drivers License, and then the Manager kept the money and did not authorize a refund. Where I come from they call this theft!
The overall experience of my stay there was decent. A decent room for a decent price. We definitely liked the complimentary breakfast which we utilized. there was a couple doing adult things mid day with the door open which was disappointing
My daughter and I recently stayed in the hotel. It was horrible! I have stayed in many Best Westerns. The photos and AAA rating is not accurate. The maintenance in the rooms is horrible as was the cleanliness!!!!! I have never stayed in a Best Western this dirty before! The first room they gave us the sheets and all the blankets had stains every were. The manager came up to the room and apologized. He did give us another room but this room was not any better! When I pointed out the stains on the bedding in the new room he said, " It's hard to keep white things clean." ???? We did stay two nights but I wanted others to know about our experience so that they do not have to go through what we went through. When I go back out in August...I will not stay there for sure!
This is an old, noisy, and run down hotel. The picture on Trip Advisor does not adequately reflect this hotel. Best Western needs to completely revamp this location. The rooms are dated and it gives you an unclean feeling!
Bathroom was not clean, lighting in room poor, toilet ran all night, diner was extremely slow, and location had a lot of noise from surrounding businesses. The beds were comfortable and clean thankfully
We always try to book this hotel when staying Tucson. Employees are very pleasant and professional. The rooms are very clean as well as the property. The full breakfast and social hour is great. Location of property is convenient for whatever your plans are in Tucson
The room was dirty and gross. The shower backed up immediatly and I was standing in ankle deep water and other disgusting stuff. The shower took forever to drain while I stood there in filth and I had to shower in very short spurts in oder to get myself clean. The otheres in my paty had the same problem. The breakfast and happy hour were the only redeming features and the two staff members were great. The pool was nice. I stayed here four years ago and it was much different. I was very disappointed.
This hotel is not worth the money. The bed skirt was disgusting. It clearly had never been washed. The sheets were dirty. There was food on the floor and the carpet had not been vacuumed. The counter was sticky. There was hair in the shower. There was a piece of toilet paper stuck to the bathroom door. The bathtub faucet dripped horribly. We complained when we checked out and all they offered us was 20$ off ONE NIGHT.
My wife and I stayed at this Best Western for a couple of nights. It wasn't a perfect room, but overall, for the price we paid, we were happy with the value we received. The room came with a fridge and a microwave. There was a 2-burner stove top, but we didn't get to test it out. There were only 2 bath towels, which seemed stingy, but we knew we just had to call up housekeeping when we needed more. The Complimentary Breakfast consisted of a bag of items: apple, yogurt, granola bar, can of juice, and a muffin. Perhaps when the Covid era is over, they may go back to a breakfast with hot items. I don't know. Bed was decently comfy. Free WiFi.
We have spent many nights in Best Westerns in other parts of the world and until now have always been satisfied with our stays. This Best Western was a great disappointment. Lacked security measures. We reserved a double queen for two nights and only received on hand towel, two bath towels, no bath soap and one small hand soap. Walls were dirty, ran out of hot water, and out side entrance deck needed to at least be swept. Guest in next room were in nd out of room until 2 AM and very loud. They looked like a group of teenagers.
In first room there was noticeable leaking from roof called and received a different room. The first night was unremarkable and nice. Second and third night there was so much noise from all neighbors walls are so thin. Second morning spilled something on bed and called to desk I explained and was told they would bring clean bedding. Left for the day came back at night and old bedding still there.
I enjoyed my time here, The hotel is clean, our room was very spacious. We picked the suite. had a nice balcony, and we enjoyed the mountain view. This place is close to all kinds of places to eat. we used the jacuzzi, it was fine, we did go and get the 2 drinks at happy hour, last time we were there they had snacks, this time they didn't. But it was all ok
Cigarette burns on furniture in non-smoking room Unpainted patches on walls Chipped drywall Threshold that doesn't fit entry Peeling wallpaper Grout stains on walls Masking tape abandoned on wall Doors that need painting Chipped bathtub Stains on tiles Missing grout TOILET PAPER ON DOOR HINGE!!!!! Phone cord running across floor HVAC that comes with special instructions because it is in disrepair Overall, this strikes me as a place where the owners attempt to do everything as cheaply as possible instead of doing things correctly. It was mostly clean, but felt like a failed DIY project.
Room needs updating. Carpet is old, stained, feels dirty to walk on, and needs to be replaced. Thin walls. You can hear everything outside. Kitchenette needs new cabinetry. Towels are small. Bathroom is small.
Considering the price not bad at all for a 1 or 2 night stay. Not a very modern hotel: room was clean, pool & spa; ample parking; internet is good, COVID breakfast bag, Whole Foods and good restaurants near by.
Arrived at the hotel and was greeted by the front desk staff. She was not rude nor friendly just did her job. The room was cleaned although I could not run the heater as it was way to loud AND you could see the dust caked in the vent. No other issues with the room at all.
We have stayed at this hotel for many years. We are always pleased with the experience. I would highly recommend making this hotel your home base in Tucson. The rooms are well maintained. The staff is friendly and well trained. Social time/complimentary cocktails are always a welcoming extra
Years ago we decided when we travel we would stay at Best Western (family) Hotels, We will not be returning to this one. Walls were thin, we could hear the conversation of folks in the next room. There was an outside stairway to the 2nd floor, the light was out on the stair, it was reported in the am still not repaired in the pm. covid type breakfast was inconsistent from one day to next. Truly our most disappointing stay in a Best Western hotel. Upon returning to Tucson we will stay in one of the other BW's in the area
I travel all over the US for work and have never had a bad experience yet at Best Western. The staff have been great at all the locations I have stayed at , and all the rooms were clean and nice I won't use any other hotel if a Best western is in the town I'm in!
This hotel is worn down and in much need of a remodel. Very old fixtures, cracks in tub, paint chipping and peeling. Not worth the price we paid for a one night stay. Not appealing or inviting on the outside. Pictures online are deceiving; this hotel is not what the pictures show.
The hotel itself was fine. The only issue was they charged my credit card even though I presented a free night voucher at check in. This seemed to throw them off a bit as the check-in took some time. Now I have to get on the phone for 30 minutes to sort it out. Best Western rewards and Vouchers are NOT easy to use. It's like you have to use a special language and cryptic codes to activate any benefits.
This property needs a facelift, the cleanliness is questionable. The spa bath upgrade is a joke. Overall pretty ghetto place and we would not stay there again. They asked for a 50.00 deposit for incidentals....haven't seen that in a very long time, still don't see the credit on my account
I like the fact that despite of all the covid-19 precautions in Tucson, they still had a grab and go complimentary breakfast as well as a social hour and dinner until 8:00 p.m. They were mindful to make sure that people had their masks on and if they weren't going to have their masks on while eating they could sit outside adjacent to the pool. To my surprise, the mattresses were so comfortable. They were not too soft nor too hard they were just perfect. The lady I checked out with in the morning and had an excellent customer service. They had a free Wi-Fi that had excellent strength. There was no trash can in the room, no laundry bag, no ironing board (yes had an iron), bedspread was dirty and carpet was wet upon arrival. the corridors were filthy, the walls were super thin (I could hear the people upstairs as well as the people on either side of me snoring in the nighttime.) The room that they gave me was directly in front of PJ's and the pool area so there was constant noise every night until 10:00 p.m.
Hair ball with bug in the fold of the clean towel. Gaps in the doors and door knobs. Fleas in the carpet? Piles of large bags with dirty laundry outside the bedrooms as well as a dumpster filled with bags of dirty laundry. Trash overflowing out onto the ground of the trashcans - so I'm assuming there were probably mice or rats at night to feast on the garbage. Cleaning staff carts blocking the sidewalk to walk to and from our room. People walking around from 2:45 a.m. until about 3:30a.m. - going in and out of the rooms on each side of the one we were in.
Talk about total rudeness!!!! Room next door had at least 6 VERY loud talking and banging, TV blaring!! ALL NIGHT. Got fed up and called the front desk to ask them to tell the partiers to be quiet or leave!!! “Oh yes sir! I will deal with it”. 25 minutes later and continued party, I called yet again. “Oh sorry I”ll take care of it”. Another 5-10minutes. Note! I called again and said hey me another room. We have NOT slept all night. “Ok” it will be a moment”. Get a call a few minutes later and told a person will be delivering a key. Ended up moving and getting a couple hours of much needed rest. When checking out I told the desk person our first night should be refunded. “Oh I can't do that” then have me like $10 dollar discount on one night. GRRRRRR
Pet Friendly,-The room was equipped with a refrigerator/freezer, King Bed was comfortable. The room had a sink & cook top in a counter outside the bathroom. The room was dated and you could see where the doors were taken off a closet but the tracks were left and that area was just open space now. The counter had an opening on the backside which appeared that at one time it had an appliance in it maybe even a small oven? The room had an arm chair & foot stool and on the opposite side of the counter with the sink was a higher level counter and two bar stools. TV was flat screen and appeared to be satellite as we initially couldn't it to function but eventually did. The room we had was drive up so your door opened to the outside and we were in the back lot line of the property. Seemed to be alot of "activity" with people coming & going and ladies often outside & on their phones..maybe just a coincidence but I've seen enough to think something else was afoot just under the surface.
The air conditioning unit broke the evening of night one of our two night stay. My fiance and I didn't realise this until we woke up in the small hours of the morning covered in sweat. We called to the front desk attendant. A very rude woman who with a frustrated tone asserted that we must have done something to break it(though all we had done was set the thermostat) and rudely said she would send a maintenance man. After waiting for two hours we called down again to ask if anyone was indeed coming. Finally nearly another hour later the gentleman showed up, looks at the unit and told us it was frozen and there was nothing that could be done during our stay to fix it. He then told us we had to pack up and go down to the lobby and see about moving rooms. When we got to the lobby the rude woman at the desk informed us that they had no more rooms like the one we had booked and that all they could do is downgrade us. This was supposed to be a romantic weekend that my fiance had planned for my birthday and the only reason we were staying at this property was the in room spa. I explained this to the woman and said we would just check out and that I didn't want to pay for the previous night as it was miserable and the room was not functional. "Ugh, I'll have to talk to the manager" she barked as she stormed into a back office. 20 minutes later she emerged and told me that since we didn't leave in the night that we technically stayed in the room and that even though the air didn't work the best they could do is 20% off. Penny wise and pound foolish. We live in town and up until now have loved this property, stay there for birthdays, valentines day or just when we are bored and need a staycation. We had recommended it to visiting friends and family as well. That's all over now. I can forgive the rude staff, I can forgive the a/c breaking, I can forgive them not having a comparable room to offer us, but charging me for a miserable night in a non-functional room? I hope the $80 was worth it to them, we probably spend $1000 a year or more at this property not counting business we direct their way. Not any more, I hope the $80 was worth it. Hopefully if your reading this and thinking of staying at this property you think twice. If you do choose to stay here you might get lucky, like we did so many times and everything will be great, but if you are unlucky and something does go wrong with your room just know that it won't be fixed or made right and you will pay for it.
This motel was full of rowdy transient workers who made a racket all night. Impossible to sleep. Many other guests we met in the parking lot had a similar experience. The physical room is in very worn & much of the outside is in disrepair. We planned to stay 4 nights but left after the 1st night.
Staff was friendly and helpful! Loved the patio with the grills and the pool area was great! Understandably the fitness room was closed so i asked for a recommendation on a good running trail..and i went to a beautiful park that was close by for my run :). The room was very clean..and i am a housekeeping manager at a different business and very particular! Great job, Best Western.
Five stars for good value. We booked here at around $65 per night and the rooms were exactly as advertised. Each room had a small kitchenette bar area with a stove and sink. The king bed rooms have a nice sitting area with a two-seater couch, as well as bar stools. It was very comfortable to have dinner in the room with this arrangement. The staff were also very friendly and helpful! I especially liked that the location seemed very quiet and safe. We came with a giant Uhaul moving truck, but there were many others like ours. There was a person at the front desk 24 hours a day, and they said they had someone walking the premises throughout the night, which made us feel safe. "grab and go" breakfast was a small brown bag with two granola bars, two small cans of apple juice, and two apples.
Little older hotel but clean and quiet. Ya the shower faucet dripped and toilet was a little loose. But the room was very clean. Everything worked as it should. The area was very quiet so getting a good night sleep was no problem..So once again best western is very reliable.
I recently stayed over one night costing $100+\\ on Saturday 9/5. Upon entering the room, the light switch did not come on. This was late pm after 9. The only switches that worked were the bedside lamps. I brushed that off being tired & wanting a nights rest. To my dismay touching the falling apart coffee machine, I could not even take a shower! The faucet purged loudly and no water! Having paid $100 bucks, no coffee machine, No shower and the advertised breakfast I was told is a brown bag wit a fruit and bar? Are you kidding??? I spoke to the lady at the front desk who mentioned having maintenance come over However is that hotel policy??? A guest pays for a room wit no front light and not even able to shower?? She also said their manager would not be in until Tuesday and would contact me. Having stayed at 3 best westerns this past week this hotel was a gross experience! I still have had no call or contact from management. To think I also created a New best western rewards account here. I left feeling gross unable to to shower. PER NO COMMUNICATION EITHER AS PROMISED, I would AVOID THIS HOTEL AT All COSTS IF YOU WANT A FUNCTIONABLE ROOM COFFEE MACHINE AND SHOWER AT THE LEAST!!!
Keep driving the place is worse than a rent by the hour motel outside of a military base. Just scuzzy. Carpets not vacuumed. Dog food, stickers (not Disney ones either), carpet filthy feet and socks turn black. Barf on the outside wall of the tub. Leaking supply valve on the toilet ( good part it only leaked when flushed like a roof only leaks when it rains)!! Absolute PIGSTY.
I have stayed here multiple times and this last time i was charged 2x for my deposit bc i checked in using booking.com one night and not the other however i havent recieved my deposit back at all for any of the nights ive stayed here i will be taking this up with them and my bank if nothing is resolved i will be taking legal action against them
Aside from getting the wrong room that was by a noisy pool and had an old blood stain on the curtains... it was ok... Was better after I moved out of that room.Food was ok. Second room was much cleaner.
Jasmine had a bad attitude and the room was filthy with covid 19 going on thats just unacceptable do not stay here during the pandemic if you dont want covid. Plus there were people smoking weed outside their roomband inside their room
Driving through Tucson during COVID couldn't be helped. Rolled into the city at 930pm looking for a CLEAN and safe spot to crash for the night. After pulling into three hotels and leaving, found this BW based on reviews. Beautiful remodel and squeaky clean! Kitchenette with stove, bar seating, fridge and microwave. Really quiet too. Woman at check in was super friendly and professional! TIP - book directly. I saved $10 with AAA discount, cheaper than any travel website.
Kevin & Jazlyn in reception are highly skilled and very nice. Very helpful as well. Before during and after the stay. Thank you both very much. And then there's Tiffany. The "amazing" Tiffany in the restaurant/bar. All by herself during these difficult times, but always a pleasure to be around. Plus she's a great cook!!! And if it's not too non PC... Easy on the eyes...
Room was very dirty. Stained furniture. Had a mildew smell to it. Carpet was sticky. I was planning on staying four nights. Stayed only one and made reservations at a different Hotel. Disgusting!! Needless to say I did not sit in the chair!
Management tolerate open drug dealing in the parking lots and prostitution and meth use in the rooms. Pima County Sheriff was a regular visitor to make arrests on three occasions, but it should have been 30. The room was great as were the housekeeping staff, but the criminal element and the failure of management to call the sheriff turned the hotel into a Wild West hotel as in the show Deadwood. If you like that, 5 stars. If you don't, zero.
One of the worst visits I've had.. in ground jacuzzi was a lil green smelled bad ,the bathroom door was split in half, the kitchen stove cabinet door fell completely off all the pics were after the repairs btw I was granted a full day refund by a rep.. never got a call from the manager but I called back spoke to a guy and he said the most he could offer me was 20%off from both nights. That was shocking due that a agent offered more than a manger and he lied saying that's the most that could be done when a normal employee gave me more. Over all I'm thankful for the one nigh refund but it was not a pleasant stay. Would not recommend stayin here and due to the corona viruse the jacuzzi should be cleaned more often just a thought
This lBest Western is one we frequently stay at twice a year when we visit family and friends. rooms and Service is great and Breakfast is one of the reasons we stay there. This trip due to the Coronavirus, hot breakfasts was discontinued.
The room was clean and comfortable with a cook top. I really enjoyed the breakfast. It was better than most hotel's breakfast. It was a great price. The only thing I had trouble with is finding my room at night, even though they did give me a map and explained where it was. It was still a little difficult to fine. I did not see an elevator either. Overall, it was an enjoyable stay. I would stay here again.
Awesome as always. And it all begins and ends with the folks taking care of the guests. So by name... Upfront. Kevin, Cassidy & Nick the manager. Great job!! And in the restaurant... Tiffany is always there to take care of everything with aplomb!! Thank you from your friend. Bruce Anderson
I admit I am spoiled. I have visited Tucson probably 15 times. 4 times I have rented a condo for longer stays (a month or more). I have stayed at all the major resprts on Sunrise/Skyline Rd. This recent visit was only for a week and part of a road trip. We preferred Oro Valley area but no VRBO availability for a week and the better hotel prices were ridiculous. Go are the days of Priceline resort deals. We booked a suite at a reasonable price. The staff was wonderful. The suite was spacious enough and we liked the separation between living area and bedroom. Liked the galley “kitchen.” We only went to the breakfast once- we travel with our own coffee maker and light breakfast fare. The breakfast selections were fine. The pool- a typical 2 star hotel pool. Not a pool to ha g out/lounge around. Could use a really good sprucing up. Fitness room was adequate. Location-convenient to Oro Valley area. We would not return due to the caliber of guests- smoking outside rooms that filtered into ours, loud people around the pool. Not the sort who have class and are courteous. I have reached the point of no longer staying at hotels who allow dogs. This is during the COVID 19 scare and we noticed the staff taking precautions with exterior cleanliness. I want to emphasize, staff was GREAT, room was fine. It was just the other guests that would prevent us from booking again. No manners!!!!
One of the worst overall experiences I've had in a long time. Checked in then went to our room and began unpacking. Opened the top dresser drawer and found a used jock strap! Instead of checking right back out, as I wish we had done, we decided to stay in hopes of nothing else occurring. The property is older but had been renovated/refreshed not too long ago. Our room was clean, with the exception of the underwear, but the pillows were lumpy and hard, and the towel rack was nearly falling off the wall. Being an older hotel meant noise transmitted freely from the upstairs and nextdoor. People up regularly during the night taking showers, talking,etc. The breakfast offerings, included with the room, was just as disappointing with a little bit of fresh fruit and yogurt. All other items were precooked, packaged or simply pre-prepared things like eggs and lots of carbs. No, we did not complain to management. Why? Because you should assume that things like quality control and regular inspections of staff and rooms would help identify areas needing improvement. I nor any customer should be placed in a situation where we are forced to do the job for management. Good luck to Best Western as this was not the standards your franchise expects!
Very disappointing for a Best Western. Shower not cleaned from person before. Yuck. Front desk could have cared less when asked how stay was. Spend your money someplace else. Bed was fine, breakfast ok.
Contrary to some of the negative reviews, I found this place to be exactly as described. We had a room with a "jacuzzi" in it, and everything worked perfectly. The breakfast was fantastic each day, and the staff there very helpful. The biggest aggravation I experienced is the noise from the grounds keeper on Saturday morning (with his leaf blower), and the fact that the "nearby dining" section on the hotel website is out of date and needs to be updated. Too bad the nightly room rate was inflated for the Valentine's Day weekend, otherwise I would also state that the value we received for the room we had was spot on. Overall, it was a very pleasant stay.
Made a reservation the week before and filled out the pre-arrival check in to ensure some basic needs would be met. Namely a quiet room on the top floor. Upon arrival I could tell this was a pretty dingy looking location. Definitely a Motel 6 type vibe here and dated property. There are no elevators, so be prepared to use outdoor stairs. Room was smallish, but beds were comfortable enough. Didn't feel very clean and the faucet dripped constantly in the tub and shower spigot jutted out awkwardly from the wall. Lighting was not very soothing due to the fluorescent bulbs. But the REAL fun began at 11pm when the roar of large engines revving, metal doors lifting and slamming shut and incessant beeping was heard unrelentingly until sunrise. About every five minutes, a loud metal pop could be heard feet away, which we surmised was the refrigerator going through a temperature change and a metal freezer plate reacting. The sounds of our neighbor's plumbing and snoring was just another melody that accompanied this nightmare symphony of sounds. We woke up thoroughly exhausted and feeling like crap. The best the hotel manager would offer was a meager $50 refund. Just a really crappy experience all around. Also, never again in a million years.
Very tired old property with issues! Was not worth the money. Toilet ran incessantly, bathtub faucet wouldn't turn off, room smelled, found a condom wrapper in the sofa sleeper, other trash on the floor...need I go on?
We enjoyed ourselves so much we stayed another night. Although you could not see the mountains from there but facilities were clean and inviting. The beds were very comfortable. It was easy to get to.
The property has potential to be a very nice place but the operations unfortunately brings it down to slightly trashy. Breakfast and happy hour area was small and groups pushed tables together (which were never pulled apart again) so there was never any place to sit. Great idea of happy hour but just plan on taking your drink outside (weather permitting) or to your room. Rooms were comfortable and breakfast pretty standard, again, don't plan on having a place to sit. Nice property, can see they have done a bunch of remodeling which was nice but fell short on some minor finishing items which would have made the rooms very nice. Again, property has potential and hopefully management will get on the ball.
Property is tired & dated. Our room had brown carpet that is very old....walls needed a fresh coat of paint...towels had been bleached to the point they were like sand paper. Very little daylight in our room. Can not recommend this property.
Always a pleasant stay. Staff is welcoming. Very close to most everything in Tucson but far enough away from the bustle of downtown. Very comfortable bed, hot shower. Unfortunately, we had to cut our trip short and check out early and the desk staff was very helpful.
This was our second time at this motel. We stayed for almost 3 weeks this time and will come again. Very good value. We had a room with a mini kitchen and enjoyed it. On the negative side the beautiful views from the back of the motel have given way to noisy construction. There were several car break ins in the parking lot while we were there-more security is required. Don't leave anything in your car. The breakfast was better than usual and the happy hour while only fair is better than no happy hour. The space for breakfast is too small. The business center and exercise rooms are good. Housekeeping is very good. All the staff were exceptional.
Their breakfast is pretty good, it's not just a bagel and cold cereal they have waffle makers and yogurt and eggs and sausage and lots more. Along with coffee of different kinds and creamers and different juices, really enjoyed it for the money.
The best thing about the place is that it is off the street and quiet. The 2 stories of rooms are mostly built around a pool and breakfast cafe. The pool was nice, clean and warm! and good seating. The cafe had a new variety each day, incl. hot food that was made there. Even if it was close to closing-time, the staff made more to fill up the containers! The front receptionists were very good. I sat next to them using the public computer and they handle all questions calmly and with facts. I got someone to help me carry my luggage (as I cant) up the stone/cement stairs. The bed was good; towels a bit small. I gave them a note of 3 repairs that were needed, like the toilet rocked when I stood up; but it was all minor. The grounds were nice. It is just a little bit away from a mall, which sometimes has a quality art/craft fair; and many restaurants nearby. They have a hall that was used by a couple of parties; but I didnt see any rooms near the hall for noise to bother them. I didnt try the social hour or the exercise room. It is a basic but nice motel; I would go back, espec. if I could get a discount thru their website.
Very quiet area and close to a lot of things and great staff. They have a big breakfast selection and keep bringing more food. The hotel was crowded due to a soccer tornamrnt but it was quiet all the time.
Great location in what used to be reliably clean, pleasant hotel. Now, yuk! Walls, carpet, bathroom tub--all gross--although lighting can be so deceiving in photos & rooms look great so beware! Bed was fine. Breakfast is always convenient, but although was around, same cleanliness issues--walls are dirty (small space so it's hard not to notice), and be prepared to wipe off your own table.
Very noisy, window rattled when people walked around upstairs, barking dog at night, insufficient TP and kleenex, property looks very run down, social hour offered two free cups of beer/wine and nachos
What a nice experience in Tucson. The room was clean, beds were very comfortable, and the shower was great after a long day. The employees were very friendly and professional. We would definitely stay there again and recommend it
We chose this property because they accept pets. The other Best Westerns in Tucson did not. We're pleased we found it. The property is well kept. Not sure how old it is but it's good looking and comfortable. There's a “restaurant” on site that you can order food from all day long, reasonably priced. Free: social hour each night and breakfast every morning. Breakfast had a great selection and attentive staff. Because it's in a more suburban setting there are a lot of dining options. We ate at the Red Lobster close by and were quite pleased we could find something we are familiar with and like. Conclusion: Stay here!
Kevin at the front desk makes sure all is well!!! And here's how and why..... I had called a week or so in advance to check on my reservation. Kevin picked up the phone and confirmed that my res. was there. I asked about an ADA room.... He did not have it. But..... He remembered my request and he made it so when I arrived. How about that!!!! All by himself he made my trip. So, Kevin here's to you..... Can't wait to get back; and I will be back on the 22nd of January. Thank you so very much. Your friend, Bruce Anderson One more thing..... PJs restaurrant is nothing short of wonderful. Social hour early evening and a fab breakfast!!!! Both complimentary. And again, wonderful staff. When I'm in Tucson this is my go-to. Period!!!
Rooms/bathrooms could use some updating. The heated pool and hot tub were enjoyable. Noise was the biggest negative— could hear doors slamming, noise from next door room, pets. Breakfast is decent but crowded and the happy hour is a nice touch.
We loved our stay so much we added an extra day! The location is close to lots of great restaurants and shopping! The breakfast was delicious and was different each day! The cocktail hour each afternoon was so fun! And having a kitchen was nice to prepare lunch and snacks!!
Check-In staff were friendly and attentive, helpful, and accommodating; room was ample and clean, convenient location and easy parking. Check-Out staff were also friendly, and check-out was quick and correct.
Got this place for $76/nite and it was perfect. Older building with no elevators ( but only two floors). Rooms updated although stairways and walkways kind of rough. Fridge in room, comfy beds, no chemical smell, coffee maker. Nice full breakfast provided. Safe part of town (north side) on Oracle which has plenty of places to eat and such. Would recommend this hotel.
Stayed here 1 night and it was adequate. Rooms have been totally redone recently. It was quiet and has many rooms. It is close to restaurants @ 1 mile down street. Huge recommendation for Guisseppe's Italian restaurant 1/2 mile away. The hotel's free breakfast is okay. It is served in a very cramped room. Noisy and not a good atmosphere.
My stay at the Best Western Tucson Foothills was very enjoyable. My room was very clean and comfortable, and the free breakfast each morning was wonderful. The price was a great value for the quality of my stay. I was very satisfied, and I'll definitely stay there on my next trip to Tucson.
I routinely stay here several times a year and have experienced issues that preventive maintenance could have solved without customer involvement. Management pay the routine costs. It pays in long run
The bath towels were rags, and there were only 2 for 3 of us. We asked for sheets for the pull out couch twice and never for the proper size. There was so much furniture in the small room that the only way to pull out the couch was to block the door with furniture - safety hazard. The shower didn't drain. The remote controls would change channels but not turn on or off. The bedroom window didn't close. When we tried to get service no one at the front desk spoke English.
Nice rooms. Color sceme is calming. Breakfast is hot and a different variety everyday. Hotel staff very friendly and helpful. Restaurant for happy hour is great - two free drinks for quests with popcorn or chips and salsa. Near many great businesses/restaurants/shopping.
I found this property close to everything. Great restaurant's close by and also an on-site restaurant. Food was good and good portions. I'm a transgender woman and safety is always a concern. Staff was welcoming,kind and proper pronouns were used. Check in and out was easy. Bed was very comfortable and love that there is four pillows. There is a pool!
The hotel is nice and in a good area. It's a bit north of town, but close to nice restaurants, etc. The rooms are nice and clean. Be careful about parking. Do not park in the large parking lot next to check in as this is the Barbecue next door. You will be towed! The breakfast was a disaster with way too many people for the space and the coffee maker broke down. Yikes! Why a 4-star rating? Because the rooms and location are really worth it!
Good example of the inconsistent quality of the BW brand experience. Previous night's BW excellent, but not so much this one. Numerous maintenance or appearance issues. Bathroom light doesnt work. Bed is up against the hvac unit so one is either too hot or cold. Entry door latch is stiff and door needs paint. Bath door shows damage at bottom. Furniture or fixtures marred. Gapping hole where a drop in fridge once was. When adjacent room runs water in bathroom, it was extremely loud. Not recommended.
We've stayed at this BW many times over the last 10 years; Love the new room decor and breakfast buffet. On the 3 days that we had the breakfast we were pleasantly surprised at the different food options each day. Enjoyed a good nights sleep in a comfy bed with lots of pillows and an upstairs quiet room.
This is an absolutely awesome place to stay. Super clean neat rooms. Friendly smiling staff, happy to help at any time. Great breakfasts. The venue is SAFE and apparently a favorite for older regulars who may visit Tucson for the weather/golf. Friendly guests sitting in the common areas enjoying the amenities . I'd not hesitate to stay here again!!!
Stayed here 2 nights on a leisure trip to E Arizona to see fall colors. This property is obviously a BW+ quality but lacking an elevator it can't qualify for the higher class designator. Located about 30 minutes from Desert Museum and 20 to downtown.
It was a very nice, clean room. It was very spacious, the bed was clean and comfy. I really like the little bar that we had in room also having a microwave and a little fridge was awesome. I really do recommend Best Western Hotel. Receptionist were nice, friendly and helpful.
We stayed here for two nights in October. There is no lift so all luggage had to be carried up a flight of stairs. The TV didn't work although a very helpful employee was able to re-set the digital box for us. The bedroom itself was clean and tidy upon arrival. Only one clean towel was left for the second night the other having been left on the floor (we had hung up both towels that morning). Coffee in the breakfast room was awful. Nice pool with lots of space and seats. Drunken and loud party in the spa pool one night although they did leave by 10 by the required closing time. Overall not what I would have expected from a Best Western branded hotel. No opportunity to leave feedback at reception as the receptionist was on the phone.
Very nice room with comfortable bed and nice furnishings. Also, very quiet, except the A/C .However, the wi-fi cut in and out. One of the closed doors was stuck and very hard to open. A/C controls were confusing, causing the A/C to cycle on and off. Except for the above, a nice stay.
Rooms a little dated, but you can't beat the location. Easy walking access to a variety of restaurants. Lots of parking. Pool provided a nice cool-down on a hot night. Stairs to higher floors; no elevator that I saw.
The suite was very nice.Fan a little loud, but better than no ac. Great jacuzzi tub, and free breakfast was very satisfying. The pool was clean & comfortable. The staff was friendly & helpful. They earned a '5' rating!
Staff... Superb, very anxious to please. Room.... Clean; a bit dated and dark, but no big deal about that part. Restaurant.... Excellent. Included breakfast is first rate as is the happy hour. Highlights for me!!!
Condition of the room was in the terrible category (hole punched in bedroom door) and it did not appear to be clean as well as the lighting was not good in the room. Made rez several weeks ago, checked rates the morning we were heading out and the rates dropped $30 a night.....Called, they cancelled my rez and made a new one at the lower rate. About the worse BW we have ever stayed at.
On-line photos did not match that of the hotel. They showed a new clean hotel and breakfast room and what I got was a very tired, need of a bath, old hotel. Took a lukewarm shower, wall paper was peeling, air conditioner is very loud, internet is slow making getting any work done impossible. Got the room with the whirlpool tub, only their was no hot water when I checked after an 8 hour drive. Handles and faucet had been replaced and were very loose. Overall I paid for what I got, a tired old looking hotel that had a cheap price. Back to Comfort Suites, you know exactly what you are getting.
Our daughter attending the university of Arizona, we travel often from Kentucky. I was amazed at the attention. And amenities provided to us Best Western Innsuites Tucson Foothills. From check In, lay out of room, complentery breakfast, Happy hour, service to local restaurants, This is not your old Best Weastern.
The front desk personnel was friendly, helpful and very professional. Room was spotless and the decor was beautiful. The breakfast was amazing, lots of choices and the food was great. This hotel is an a great location close to many services in Tucson.
Unsafe area. they had no security just letting anyone around hang out there in the town. People are living in the hotel unchecked and the door is basically foam you can hear everything outside. Also we had trouble checking out.
the hotel does not look like much from the street but the rooms are very comfy and clean and the breakfast was very good, with a crew that were on their toes at keeping things stocked and tables clear. the parking could use some help.
I stayed here for a business trip, and chose the locaiton due to its proximity. The check in process was very smooth, and the staff was very friendly. While I did have a kitchenette, there was no flatware or cookware. However, the room was extreemly clean, and quiet.
I live in Tucson and just wanted to get away for the weekend. I got a great rate online for the weekend of August 9th. When I arrived, check in was quick and easy and the young woman at the front was very helpful and knowledgeable. When I got in the room and took off my shoes I realized the floors were damp. I called to the front desk and they immediately switched my room with no hassle. I relaxed for a bit and went down to get some ice and check out their social hour. No frills but a nice touch, there was popcorn and crackers with a beer cheese dip. Tifany behind the bar was amazing, very knowledgeable about the property and good conversation. I really enjoyed chatting with her while drinking my complimentary drinks. Breakfast was good, but it was really crowded in such a small space. All in all I had a great stay!!!
After a bit of deliberation we settled on the Innsuites Tucson Foothills for our stay in Tucson because the beds have pillow top mattresses, and we are really glad we did. Not only was the rate extremely reasonable, the value in additional benefits from the free drinks at PJ's, to the excellent breakfast and great pool made this place a steal. And the added comfort from the pillow top mattress made for an excellent sleep. Thanks to the social atmosphere created by PJ's, we also enjoyed meeting some fellow travelers too. The hotel is showing its age a bit, but the staff are great and facilities deliver a very nice stay.
This place had everything you need for a short stay—a comfortable bed, microwave, small fridge, coffee pot, iron and board. The room was not large, but fully equipped. The breakfast buffet was surprisingly good. Many choices, and constantly refilled. Only drawback was the AC was hard to control. Only two floors, but no elevator.
I stay at this particular Best Western several times a year and generally my stay is pleasant and enjoyable. On this particular occasion I attempted to plan a group of 15 rooms, the goal was to be in the same building, didn't have to be same floor, but definitely same building block. 8 guests were declined booking by front desk, until several follow up calls and emails were made to resolve the (no record of this event) being told to guests. I booked my two rooms at the same time used the same credit card, put notes in profile, please provide joined rooms, right next to each other. Long story short. The host, I brought in a lot of money for best Western having 15 guests for two night 3 day stay. Upon my checking I was told there were no guarantees, there were no options to switch rooms and the manager was not available. If I got bad customer service, I can relate with what my guests experience. I emailed the front office manager for the contact information for corporate or the district manager, no reply. This is the 2nd year I've hosted this annual event. I was very very very disappointed. 8 of 15 guests had problem with room conditions or bad bad customer service experience.
positive: 1. Above average breakfast quality and choices 2. convenient location negative: 1. front desk check in staff is not honest about the availability of room, not even willing to satisfy the request even a large amount rooms were available during my 3:00PM check in which is neither earlier nor late check in time. 2. room/ bath room are very small 3. room is very noise, you will be suddenly waken up when any of your neighbors: left , right, up stair using their shower, fauset, toilet 4 room is not well cleaned: blood on the show curtain, empty coke cup under the bed
Hotel is nice enough. Being renovated. Bathrooms are tiny & toilets don't work well. Biggest issue is parking. If you arrive late there is ZERO parking. Night desk person told me I could park overnight in side lot & DID NOT mention being towed. My car and another guest's car were towed across town. $200 cash to get out of impound!! Very unprofessional staff. Merely shrugged with zero concern for their customer. Worst experience at a Best Western EVER.
We were awakened at three in the morning by a woman screaming obscenities outside of our room followed by two phone calls later in the night. There were drunk people roaming the hotel and no on site security. The desk said that they were aware of the screaming woman via camera but had no one on site to deal with security issues. I would advise any visitor to Tuscon to avoid this hotel!
All good here, $ vs. value. Always feel safe, clean and friendly. We always stay in the back for the sunsets,2nd floor, pool side can be a little noisy, Right ? Good bkfst. and happy hour with a good menu. Close to everything, without the price.
This room was not up to rental standards. It was infested with roaches and the refrigerator leaked all over the floor furing the night. The only enjoyable thing in the room was the Spa Bath, otherwise it is NOT worth considering. Please do NOT be fooled!
Great Best Western friendliest one I stayed at so far. Breakfast wa very nice, staff was very helpful and friendly. Could have not picked a better property to stay at. Room was very nice, great decor.
I will always pick this location when I need a room in Tucson. The breakfast was great, totally did not expect biscuits and gravy to be an option. Super affordable and at a great location. Look no further.
This is a convenient location to visit a family member in a local rest home. We've stayed here a couple other times and feel we got value for the money. We'd stay here again. Kinda like to be able to check-in a little earlier than 3pm...but, not a biggie. Breakfast and "social hour" were outstanding.
Room was awful, constant noise till nearly 2 in the am. Minimal channels to view, no jacuzzi as suggested by other reviews. A bad night. If I were permitted to view the room prior to committing, I would not have stayed.
Fantastic staff! Great breakfast! Room was clean and comfortable. A nice atmosphere for any type of stay! Loved using the pool and jacuzzi :-) I will likely stay here every time I hit Tucson. Recommend it!
AC in the room worked a charm, wish I could have spent the day in bed it was so comfy. Our party had a late check in and was welcomed by a friendly staff member. Everything was top notch, would gladly stay again my next time in Tucson.
I have always been pleased with Best Western. This location has kept that record going. It's a more basic of the Best Westerns that I've been to, but it's a great value, and it was manned with a polite, friendly group of people at the front desk.
Property was unsavoury, dirty, with stains and holes. Large gap between bottom of doors and outside. Strange smell in the rooms. Advise to stay clear. Phoned Best Western head office, not asking for anything, just wanted to report and let me know which other hotels in their chain were not up to par. Still have received no followup or call back.
I love the breakfast building where you can eat just about anything you want, from pancakes sausages hashbrowns eggs yogurt bagels and toast. The TV room was very nice, mounted to the wall. The one drawback staying here is that Wi-Fi will not connect at any location you try, including the front des area.
No elevator and I expected to have a fully equipped kitchen so that I could do all of my own cooking. These were the areas that really took down the rating. I had called ahead to make sure there were cooking utensils. I had two refrigerators and no oven or dishwasher. I have never been in a kitchen set up like this where you turn into the kitchen and the first area is an electric cook top. This is very dangerous since I kept using the cook top and had to leave the hot pan there to make sure I didn't go any nearer. The very small workspace was tucked into a corner which made me have to work twisted and on my tiptoes. I also had to call for kitchen ware. Then for a spatula. Then called again for the top to the saucepan. Then to fix the TV. The bath tub backed up. Now I will have to call and SPECIFICALLY ask do you have a working kitchen? Does the kitchen have equipment to cook with? Do you have an elevator? My complaints garnered me 25% off the cheapest night...better than nothing. Still not happy with this place and will not return.
Awesome service, friendly staff, great breakfast. Overall the stay was very good. The location was great for what we needed and there were plenty of food options near by. Internet was fast and reliable
Shoddy, terrible breakfast, dirty room. Noisy. door doesn't seal. I stayed in another hotel the next night that was cheaper, cleaner and nicer. Heating/cooling system loud and archaic. Too hot or too cold, noisy. Bad area of town...prostitutes in parking lot.
I had a single late overnight stay at this hotel. It wasn't much more to upgrade to the presidential suite, which had the Jacuzzi Tub, so I did. When I entered, the door knob to the back patio was partially falling off. The Jacuzzi Tub was cracked and did not function. I cannot recommend this room. On the positive side, the staff was very friendly.
I have always enjoyed staying at Best Western. For the little more money it takes to stay at a Best Western instead of Motel 6 or Super 8. It is well worth the money at Best Western. The employees are much more courteous, helpful, and a much happier overall atmosphere. And a better breakfast choices.
Other than the lovely flowers in front of the entrance; seedy, dirty walkways and stairs - I guess the BW logo is given to any motel that pays for it. The only redeeming feature was the two free beers at a place near the pool called B.J.'s. Cleaning carts graced the walk to beer and again to breakfast (complimentary). The kids (not mine) had a good time in the pool but the area was unkept and bird dropping were ubiquitous -railings, chairs, tables, etc. I could go on and on but you get the picture. The room was in shades of brown and rather dismal. We had asked if the windows opened but they were locked shut. A/C worked as did the water but the whole place needs a competent housekeeping supervisor: a cleaning rag left by our sink and no hand towels to be found: I used the cloth wrapped around the extra toilet paper. I didn't even try to explore the white stuff left on the bathroom door. We looked at a suite with a balcony - don't bother as it was also dismal and smelled. The front staff was excellent: friendly and accommodating - they were the best part of this place.
The check in desk was close to the road, and we weren't sure what we were getting ourselves into. But our room was away from the road, overlooking the pool. Evening reception was appreciated, breakfast was great.
There is a lot to like about this Best Western. The woman who checked us in was friendly, they had freshly baked cookies and a local Tucson newspaper, We were offered our choice of first or second floor. The Happy Hour was unexpected and generous. Two glasses of a boxed wine (adequate) or draft beer plus a couple of munchies. Again, we had great service at the 'bar.' Breakfast was generous with the usual (eggs, potatoes, breads) plus make-ur-own pancakes, good selection of coffee, biscuits, creamed beef and more. Sadly, though, this hotel looks very old. And that really detracted for me. It has a tired look about it. The TV was small (not that's important, but just another sign of age) We are both able-bodied, but I did take note that the hotel (more like a motel) doesn't appear to be an easy place for someone in a wheelchair to maneuver (curbs to get to breakfast, curbs to get from Reception etc. No elevator)
Everything went great with my stay and I would highly recommend this hotel to others. The hotel was very clean and the staff was very polite and helpful. The rooms were clean, the shower was great, it was everything I was expecting and was fairly priced.
The exterior stairs up to the second floor had cracked and broken tiles and were covered with leaves. The pathway to the breakfast area was also cracked broken tiles. The access to the restaurant that we used and was a main access meant walking past the backside of the equipment and was very ugly and tacky. The room was okay. The welcome hamburgers etc were good although it was crowded. Breakfast was fine.
The room was very clean and even smelled fresh. All staff we encountered were above average in helpfulness and friendliness. The first night of our stay included a BBQ with free food and drinks! We will definitely stay here again!
The hotel rooms were nice, breakfast was good. Free drinks at Happy Hour was nice too. Paper thin walls and ceiling and very noisy pipes made for an unpleasant , noisy stay. Staff did not go out of their way to help.
One and a half stars. We are platinum members and have stayed at Best Western motel/hotels for over ten years. This one is at the bottom of the list. The staff was indifferent and not well informed. They let dogs in the breakfast room. The breakfast room was crowded and had numerous large TV screens everywhere that could not be avoided. Fox news was a favorite. we were told breakfast started at 6:00am but it did not open until 6:30am. The selection was below what we expected at Best Western. Our window had a block on it so it could not be opened. Apparently they were worried about breakins. We had to have maintenance take out the block so we could have fresh air and then I had to reinstall in before we left the room. The walls were thin and we could hear our neighbor's TV. The faucet in the tub/shower was so still my wife could not pull it on or off. There was no grab bar in the shower. The front door did not seal. The interior threshold between the vinyl floor and rug was coming apart and was a tripping hazard.
First trip to Tucsan, AZ and this hotel location. As always, the Best Western was a great experience. This location was very was central to my activities, visits, and restaurants. Staff was professional, property was well laid out, clean, and quiet. Ample parking. I normally stay at Best Western Hotels. They all seem consistent in terms of overall quality, and staff performance. This location was no different. Highly recommended!
i recently booked this hotel for a trip to Tucson. Most sites rate it as a 3 star hotel. I booked the jacuzzi room (presidential suite). The over all cleanliness of the room was horrible. Blood in the tub, jets on the tub filthy. The next room they gave me had dirty foot prints in the tub, massive hair and dirt behind the doors. Each room has a private porch that was full of cigarette butts and trash. Just an overall bad experience. The staff was very nice, I was able to move to another property, with a full refund.
Our room was noisy as it was right across from the social gathering area. Also, the carts on the tile floor sounds like people running past your room. Our room was so tiny we couldn't get the luggage cart in the door. I forget my walking shoes in the room when we left, and when I called the next day to ask, no one had seen them. I know that they were probably under the table in the room. The carpet need to be cleaned as the soles of our feet would get dirty from walking on the carpet in the room.
Hotel has all the potential to be great. The rooms were clean everything worked; new 60" TV but the shower ceiling had a leak from above and the patch job was done poorly. (we had a group of 10 people and all said they had same problem. The exterior needs some professional help definitely not the person who did the drywall in the shower.
We have stayed in many Best Western hotels & this one is by far the worst! Room decor is very outdated & dark. It is worn, showing it's age through dirty, worn carpets and worn furniture, sometimes creating hazards (such as tripping). Repairs have been attempted in some places, but are not well done. I found exterior areas (hallways, patios) filthy. Lots of evidence of liquid spills not cleaned up, build up of dirt & debris including cigarette butts and bottle caps. Bedding was clean, breakfast included a variety of hot & cold items. Staff were responsive when approached.
Room 215. This is night 16 of a cross country road trip and it's the worst motel experience we've had. We could hear and feel slamming doors from neighboring (not just adjacent) rooms and from people walking by our room on the exterior corridor. The floor and bed headboards actually vibrated from these two things. Shower noise from adjoining room was so loud it felt like it was in our room. HVAC unit was incredibly loud. Breakfast room far to small for size of hotel - no place to sit. This is a $50 Value room not $130. Will ever stay here again.
The room was billed as a King suite w/kitchen. There was a 2 burner electric hotplate but no dishes, silverware, pans, etc. The tub and toilet are in a small room off of the 'kitchen' but the sink is in the other room. They had a lot of rain and snow while we were there. The ceiling started to leak and chunks of plaster fell on the floor. You can many ceiling patches so this isn't the first time. The free breakfast is in a separate building so we had to dodge the rain and ice to get to a room that was also leaking and way too small for the nunber of guests. The complex is a series of buildings connected by walkways. They all look the same and not clearly marked. We got lost several times trying to get back from breakfast. On a positive note, the front desk staff was very friendly and tried to help as much as possible.
The only person who deserves the Presidential Suite is Donald Trump. How this place has four stars is beyond me. The outside is absolutely filthy, the rooms worn and falling apart. Street noise is terrible. We checked out early, as we couldn't stand it any longer. Front staff was great.
Basic room with 2 queens. There was a chair squeezed into the space. While the bed was comfortable I had to remove bedding from 2nd bed to get warm. The 2nd night the maid added extra bedding to one of the beds The breakfast was good. We thought the happy hour was a nice extra While we only had a bedroom there are larger rooms and suites. Since we ended up staying longer we tried to upgrade but nothing was available
We liked this motel. The breakfast was better than average and there was also a little happy hour. There was some noise due to the outside corridors and nearby construction. The office staff were very helpful. The room was good size and well maintained. I would stay here again.
Check in was an adventure. First room we entered the ceiling was falling down and plaster was strewn all over the floor. Walked back to front desk and gave us a room 2 doors down. It was very noisy with cleaning carts rumbling past the room at 7am waking us up. The walls are paper thin and so we heard every conversation of our neighbors. I love Tucson but will never stay at this hotel again.
If I wasn't placed in a room with a broken toilet, my stay may not have been so heinous at this facility. However, my comfort did not return after I received a new room. I had a lot of crap to move to the other room and was traveling alone. It was A LOT of work! I also thought the facility looked very worn done-physically on the outside. There was not a warm comforter, like in ALL the other hotels I have stayed in. The TV in my new room left a snow storm on all the channels. Finally, the other hotel guests were a little seedy and loud when they wake up at 6 AM!
I'll be quick. $240 a night for the presidential suite. Blood on the curtains, blood on the pull out, No bedding for the pull out. drywall pieces missing, bubbling wallpaper from water damage, mildew stains on shower head, jacuzzi spouts, and drain. general dis repair. will not be staying here again.
If you aren't out of your room when they come by to clean they will not return to clean. The towels feel like sand paper and they don't give you enough. The front desk lady was gone at check out time 9:30 AM for about 10 minutes a maintenance worker was telling all of us that she would return soon.
Very dirty!!! This Best Western is so run down. All outside walkways and seating areas are filthy. Unfortunately there are not a lot of other choices in this area to pick from. Lots of construction workers stay here.
Positives: Conveniently located Nicely decorated rooms Clean rooms Ample storage Beds/pillows comfortable Shower pressure good Breakfast food tasty and good selection Negatives: Lipstick on a pig, newly renovated = newly decorated Six separate two story buildings with outside corridors Building must be made of wood rather than cement as floors vibrated when neighboring doors shut or just walking in room; beds moved when adjoining room's beds moved; conversations, showers and TVs can be heard from adjoining rooms as walls are paper thin Half inch gap in bottom of door and quarter inch gap in side allowed us to hear conversations in corridor, cars starting and alarms sounding, dogs barking Shower temperature fluctuates between cool to scalding throughout the entire shower (in the morning or at night) making it somewhat dangerous; tub did not drain, leaving you standing in ankle deep water during shower Amenities: washing machines are disgusting and mouldy Breakfast room is an out building that you have to hike to and seats 30 comfortably for a hotel that has over 150 rooms We were beside work crews during the week and because of the thin walls and gaps around door, were awakened every morning at 5:30 by their chatter as they went off to work. Why would staff place tourists among work crews as they are totally different clientele.We probably could have requested a move, but why should we have to pack up a week's worth of stuff when it is the hotel's responsibility to place clients appropriately. We have stayed at many Best Westerns throughout the country, and this one by far does NOT live up the standards of this chain.
This hotel says they offer special rates as a hotel partner with Sporting Chance. We traveled to Tucson on 1/5 and stayed here and no problems - they honored the rate of $72.99 + tax. This time I called and a Best Western employee took my reservation on 1/24 for the same rate. Upon checking out she said $94.39 would go on my credit card. I told her my reservation rate was $72.99 and said there was no such rate and nobody should've given that rate. I told her we had that rate earlier in the month and she still disagreed. She refused to honor the price given on my reservation! TOTALLY DECEPTIVE! Don't bait people into get reservations for one price and then switch after they're there!
Check in was simple and quick . Even while applying travel rewards to my stay .. the gentlemen checked me in with ease. Beautiful locations. Very quite and peaceful property. I look forward to booking there in the future.
Hotel is difficult to find and on very busy street. Misleading leading photos when viewing on line. Room smelled and tv did not work. Had to change to another room. Not fun. Staff is not very friendly other than the breakfast hostess. Breakfast is excellent. Social hour hostess is too busy doing nothing. Not one of the better Best Western hotels. Very disappointed and will not stay again when visiting Tuscon
I booked a room here for a few days last minute. I glanced reviews and saw a few very rough ones. I tend to want to give a hotel the benefit of the doubt and understand that a few outliers could boil down to a number of things that are outside of control of management. Unfortunately, I experienced the opposite. The property is fine, but staff/management don't express the mildest interest in the experience being ok. They advertise wifi and wired internet, and neither worked over the entire course of my stay. Not the biggest deal, but they made sure not mention this when I checked in. Certainly not before they had me sign over a $50 deposit in case I cut my stay short, separate and in addition to all the standard incidentals hold, waivers, etc. And unlike standard resort fees, pet fees, etc., this was not stated upfront. I stopped by the front desk a few days into my stay and sure enough, even though internet had been down several days at that point, I watched them check in another group and only mentioned issues with it well after all forms were signed and deposits were collected. My room was fairly aesthetically well appointed, but fell way short in terms of basic functionality. The door had to be forced open and shut, the privacy lock was installed poorly and had to be forced shut each time, making me think I was going to break it, and there was a solid inch air gap underneath the door. The AC had two settings- off, or roaring like a freight train. I can sleep through plenty but was woken up several times when it kicked on. As well as the excessive noise from guests outside through the massive gap underneath the door. The real bummer was seeing all this while the hotel was undergoing renovations. Several trade vehicles were parked outside during my stay- I saw new flooring being cut and granite countertops being staged for installation. Cool, they should be investing in their property, but my room already had the same upgrades I saw being prepared outside. They're clearly focused 100% on these pretty looking upgrades but intent on ignoring the functional issues that made my stay a poor experience. Finally on the last night of my stay, after being woken up several times around midnight, with a big drive ahead of me in the morning, I packed up my things and told the front desk that I couldn't stay there. I was told that everything would be finalized after an audit the next day. I said I expected a refund because all of the other issues aside, I at the very least expect a place I can sleep for the night. I was told there would be no refund, that I was scheduled to check out later in the day. I left my information and asked that the general manager contact me, but after two days I haven't heard anything. I suspect they are as disinterested in guests after check-in as every other staff member I encountered here. I would have been much happier in a motel that was maybe less pretty inside but more functional in terms of comfort. That would have been less expensive. As the folks running the show seem focused 95% on checking you in and 5% on genuine hospitality, it's same to assume that many guests will have a similarly rough experience. I would recommend friends and family stay absolutely anywhere else.
Only thing negative I could find is the pillows were too small. Should have at least queen size pillows on a king size bed. The pillows were like little square throw pillows. Otherwise the bed was really comfortable. The room was large enough to move around freely. All the amenities were great. Breakfast was super.
This Best Western does not even deserve one star. BW should be ashamed of this property. It is run down and poorly managed. When we checked in, the tub faucet was leaking - not a slow drip drip but actually running a stream that would not turn off. We called the front desk immediately and twice more during our 2 night stay but nothing was done. This waste of water in the desert is criminal. Additionally the walls of the rooms are paper thin. The first night I listened to someone in the adjacent room coughing and sneezing all night long. The second night there was a party in another adjacent room that went on until after 3 a.m. and spilled outside in front of our door. The people were clearly drunk, arguing, yelling and using every four letter word imaginable. I called the front desk and asked for security to be sent. No security on the property. The front desk did nothing. We were supposed to stay another 2 night but checked out.
We go Tucson a lot and when we choose to stay the night this is our go to hotel. Stay is always very friendly and helpful. Accommodations are very nice. Property is always clean and comfortable. Rooms are very clean and nice.
The facility itself seems a little past its prime. Nothing wrong, just a slightly worn feeling. And room decor is quite plain. But its all clean, in good repair, and comfy. The amenities included everything i could wish for, and the staff was wonderful. I really enjoyed my stay. I don't know much about the area but it was safe and the room was quiet. The bed was very comfortable.
Was staying here because I was attending a convention and the Inn/Spa/Resort was full. While it was not high luxury, it was a good place to stay. Room was clean and quiet, although could use a bit of updating. Exterior needed a bit of work and I can assume that the management was working on it, since there were lots of sounds of construction work during the day. However they were gone and it was quiet at night, so it was good for what I wanted a hotel to be... quiet and comfortable place to lay my head. Staff was very friendly and helpful.
Great staff, great amenities, and prices are unbeatable. Highly recommend! The reception staff are knowledgeable and friendly, the staff down at the breakfast bar are great! Rooms are recently remodeled and are very comfortable
This facility is very good . The complimentary breakfast is more than adequate. Room was clean and well appointed but a lamp for the writing desk would be better. There is only 1 wheel chair access ramp for the whole property. A ramp at each building would be much more conveinent
Don't let the Presidential Jacuzzi suite sell you on this room...It was a standard suite. The bath tub had a few jets in it, but was located right next to the toilet in the small bathroom, so it was far from a romantic evening...in fact there wasn't enough room to squeeze a sink in the bathroom, so it was in the bedroom.
We had a large block of rooms booked for a business trip. The manager Nick Aguirre and Troy Gray took excellent care of the entire party. First class service at a great hotel. I would highly recommend this hotel if you are visiting in the area. Very affordable, clean and comfortable.
Stayed here four nights for an event in town. Creepy people hanging out everywhere one guy lived in the hotel at the top of the stairs every time we went to her room he came out and said inappropriate things to us the grounds are dirty. The hotel rooms are decent. I wouldn't stay there again
Comfortable. Very good location, close to stores and very good dining. Employees at front desk were very welcoming and helpful. Early in my stay I was hospitalized with blood clots in lungs and legs. My wife was now alone in a place we had never been. Best Western went way out of there way to comfort and accommodate my wife in any way, even providing transportation to and from hospital, which fortunately was nearby. They even offered a medical rate if we needed to stay longer. Thank you Best Western for providing such comfort and care for my wife.
From the outside it looks pretty but our room was pretty run down. We had a room with a suite and it needed a little bit of a facelift. However my mom stayed in a regular queen room and it was very nice and well kept. The rooms are clean, but I wouldn't recommend getting a suite just because they are kind of gross since you can tell they have been well used.
Even though this property is located on a major street in North Tucson, I was not bothered by traffic noise in my room and slept very well. The bed was softer than I was expecting, but it was still comfortable and once I fell asleep, I stayed asleep. The pillows in the room were not as good as I have had at other BW properties, but they were still adequate. Because of my BW Rewards status, my room was upgraded from my original reservation. I was given a king room suite, which was much more than I needed for one person for a 1 night stay, but I still appreciated the upgrade. There were some good amenities, most I did not use, such as bbq grills for guests and the exercise room. If there is a negative about this property is that it feels cramped for the number rooms and what I mean by this is the jacuzzi/spa & pool are small, the breakfast area is small, so you feel like you're crammed together. It was very hard to move around the breakfast area. It's almost like the hotel has outgrown itself.
hotel was very nice. could have had better parking.there was construction in lobby, and parking area was congested.it was a nice area, and had some good restaurants close by.the room was very nice, and very clean.
Hotel is clean and well maintained. It is conveniently located. Staff was friendly and helpful. We enjoyed the breakfast - good selection. The room was quiet and clean and the bed was very comfortable. We will definitely stay at this hotel again.
Best Westerns are pretty much our go-to lodging because they're affordable, clean, generally updated, and provide the necessary basics. The Tucson Foothills location provided us with everything we needed for a comfortable stay. The room was pretty quiet, clean, well-maintained, and allowed us to have a good night's sleep. I appreciated that they had the travel bottles of shampoo and conditioner as opposed to the dispensers in the shower (I hate those for some reason). The front desk staff was extremely helpful, accommodating, and friendly. Everything in the room worked well including the wi-fi. The complimentary breakfast was typical, it had a good selection including hot food and plenty of tables, but the food was on par with free hotel breakfasts meaning it isn't very good. But if you just want a light breakfast of cereal, fruit, yogurt, etc., it's fine. Just be aware that the location is about a fifteen or twenty minute drive to the downtown area or the University of Arizona campus, but on the upside, it is close to a lot of retail and decent restaurants. Especially considering the rates, I would highly recommend this hotel.
Great service and a great hotel! The rooms were spacious, and housed two comfortable beds and a nice bathroom and shower. The laundry room was convenient and easy to find as well. The dining area had a really nice outdoor patio next to it, and the outdoor pool was the icing on the cake. The hotel is conveniently located near plenty of stores and restaurants, and really close to downtown Tucson. 10/10 on all points!
I atay at this hotel throughout the football season and several tmes during the year for meetings. The facility is consistently excellent. The staff is friendly and efficient, room is always clean with everything in working order and well equipped. The breakfasts are always very good, good variety and great biscuits and gravy.
Ashley at front desk was professional and delightful at check in. Renovated room was nice. Minor housekeeping oversights were quickly corrected. Bed comfortable and quiet. Pool area was nice for what it was and breakfast was nicely done with a good selection. Overall a very good experience and value. Based on some prior negative reviews, I would say that this hotel is on track to being better. Would definitely return.
Im a long time customer and I always feel welcome when I check in, sometimes without any reservation and the front desk personnel always taking care of me and family, I never have second thoughts to say in this hotel.Thanks.
I stayed here for one night on a road trip a few months ago. I found the staff courteous and helpful and the room was clean and tidy, if a bit on the smaller side. The walls seemed a bit thin, as I could easily hear the TV in the next room. Apparently there is a BBQ that people can rent, because some of the guests were having a cook out downstairs. The breakfast is held in a small cabana-like structure near the pool, which is cute but was super-busy on the day I was there. The hotel wasn't overly expensive and there was decent access to a number of nearby restaurants and shopping areas. Overall, a decent value for the money.
Room was comfy and clean, check - in was quick, definitely some renovations going on so the grounds weren't as tidy as probably would normally be. Only stayed one night breakfast was an added value with a family of 4. Really great staff, we requested towels and a tooth brush and they were brought to our room freakishly fast which was great!!
We stayed here on our way to New Mexico to visit White Sands and Carlsbad Caverns. The room was great the beds were comfortable and I appreciated that the air conditioning was already running when we got to the room after having spent six hours crossing the Arizona desert. The staff were welcoming and the breakfast which is complementary is excellent. There is something for everyone kids, Health-conscious guests, and Hearty eater is alike. The breakfast offers oatmeal,fruit,yogurt as well as hot items like bacon and eggs. The room is also beyond believe affordable especially if you're traveling and staying in many hotels like we were over the course of a week. I would definitely recommend this hotel!
This hotel has the potential to be a real nice place in a great location. Currently it has the care of a lower priced hotel. No major issues, just wear and tear like a chipped tub, a light switch that gets wet when you shower, no sink in the bathroom...
My wife and I stayed here once before we enjoyed it very much This time we chose The Presidential Suite it was exactly as described on line room and service both excellent we extended our stay an extra day because we were so comfortable
Nice Room. Clean Grounds. Nice Happy Hour and friendly professional staff. We we're pleasantly surprised to learn that on the first Weds on the month there is a managers special during happy hour. Grilled Beef Burger and Hotdogs. That was a nice treat.
It hadn't happened for more than 15 years that I walked into my hotel and realize this is way off from expected. Well, this place did it and thankfully I had time to cancel and go somewhere else. Not sure, how average ratings is 4 out of 5!
These guys hired an amazing photographer because in reality it looks nothing like the pics. We rented the jacuzzi suite and it was just nasty. Painted tub had paint peeling off, broken tiles on the wall, cabinet doors that won't shut, toilet paper sticking out of the vent, no bedding for the sleeper sofa. We stayed one night because the baby was tired and too late to leave, but cancelled the rest of the nights. It was bad y'all! The low price should have been a warning. Lesson learned!
The room, customer service, and internet were excellent and the breakfast was delicious. I will stay there again. I highly recommend this hotel for your group and family events. Price is reasonably good.
This is our go to place every year for our boys basketball tournament. The staff is courtesy and helpful. They give us great deal for large groups. The location is great near many stores and restaurants.
Awesome! Great ‘economy' room, fabulous happy hour with 2 drinks and goodies like chips and salsa and popcorn. You can also order dinner there-nothing fancy but better than driving after a long day. The breakfast amazing!! The room was super clean and new. Bed large and comfy. The pool area was pretty good, hot tub was hot, but jets need some work. The staff were friendly and very helpful. Make your own breakfast burritos-and more! Worth the drive to get there.
Had great stay. Bed was fantastic, so comfy. I would have stayed longer if we were staying longer. The staff were very helpful and friendly. The room was clean and had lots of room. Would definitely recommend staying here!!!
I liked this place. Comfortable bed, nice shower, outdoor pool area was pretty nice, and the hot tub worked -- which is getting to be a rare thing at lots of hotels these days. The breakfast room is small and was crowded and uncomfortable. The desk people were very nice and welcoming.
I called on my way into Tucson as I had a very day planned. Mariam was very helpful and friendly. She took care my needs in a very professional manner. After my stay I noticed I had used the wrong card. I called Mariam and she fixed it for me immediately. I was very impressed.
Remodeling underway. Staff friendly at check in and check out. The rooms are almost complete. The location is ideal. Places to eat nearby. Noticed customer or staff getting dressed outside behind the bushes near the end of the building. Not good with families outside.
Clean friendly and accommodating. Big breakfast selection and Soloman works hard to make it happen. Had to be at a conference early and they opened the breakfast early. The jacuzzi doesn't have the best jets but happy hour makes up for it! All the staff knew the jobs and did them well. Nice king suite with good mattress and many pillows.
Location is great; so is staff. All the regular BW complementary stuff: better--than average breakfast, bottled water; hosted happy hour. All good. Facility--not so much. I had booked a suite for my wife, adult daughter and toddler granddaughter. The 'kitchenette' consisted of a bar just inside the door with stools that had to be moved to get around in the living area--if you sat at the bar, it was very difficult to get out of the room; if you moved the stools to get out of the room, the only place to put them was on the hide-a-bed if was made up as a bed, or in front of the couch, if it was made up as a couch, or behind the bar, which made the micro fridge and a 2-burner cook top inaccessible. We could have put them in the bathroom, but it was only big enough for one person at a time as it was. We wound up putting them the bedroom, against a window wall along the far side of the bed. requiring a bit of a remodel when leaving the room, or going to bed. Oh, and peeling wallpaper corners; a broken ironing board and a corner room with a three-way guest access past two windows for other parts of the property--so we has plenty of later night noise in case we were bored. Not going back.
This is the only hotel in Tucson that has a jacuzzi right next to the bed that fits two people. Our expectations are high because we usually stay at Hilton's. This is an old establishment and needs renovating and a good cleaning. There were two cockroaches in the kitchen, used tissues in the night stand and the bed in the couch wasn't cleaned. Tv was pretty fuzzy but it was alright with HBO channels. Breakfast was okay it is free, but again needs cleaning in the area. Wish I liked it more, me and my husband stayed here for our honeymoon. Great customer service, they even got us an HDMI chord to use.
I truly wanted to give this hotel a good rating. It's not top of the line, but is decent for the price. However, about halfway thru our 6-night stay, my husband's iPhone was stolen from the breakfast room. He put it down for an instant to get some juice, turned around and it was gone. All the people sitting in the room said yeah, a white guy with tattoos grabbed it and ran out the door. Of course no one said a word. Unfortunately this hotel has a breakfast area that is a separate building by the pool, and it's not key carded. We suspected a lot of the people eating in there were not hotel guests, but rather homeless people and construction workers who literally walk in off the street. No one stops them and there are no security cameras on site!! Even the day we checked in, a man was sitting on the curb right outside our room, and clearly was not a hotel guest. I simply cannot recommend this hotel due to lack of security and the fact that they apparently "feed the neighborhood". Whatever money we saved by staying here was completely wiped out by us having to purchase another cell phone. Please spend more and stay in a safer hotel!!
This was my second stay at Best Western Tucson Foothills. We happened to arrive on a celebratory day of complimentary bbq and beers. It was great. The swimming pool had a nice temperature. Rooms were comfortably air conditioned and clean. Would stay again.
Great relaxing stay...complimentary breakfast, 2 free free drinks a day at the bar, gym, views of the foothills and staff was courteous and friendly...what else can you ask for. My suite was plush and comfy...and an added bonus, a kitchenette, wet bar, refrigerator and microwave. They leave you a bottle of water everyday which was nice touch! I definitely will come back!!
I stayed two nights at this wonderful location. Everything you could possibly need is within 2 miles of this place. It is amazing. The staff is super friendly, very attentive and helpful. The breakfast is AMAZING featuring delicious scrambled eggs, a hot bar and tasty potatoes (my favorite). They also have a lovely pool and hot tub which I have attached a picture of. I would happily stay here again and again.
This is a super sweet Best Western; and while the name doesn't denote it as a plus, I'd say it is a BW++ and then some. Super fast and friendly check in from well-staffed front desk. Plenty of room side parking for larger vehicles. I really like the layout of this hotel especially the way the swimming pool and restaurant are in the center courtyard area and the hotel rooms surround the perimeter. It's also nice to see a hotel swimming pool with a nine foot section. I dig the multiple sunbathing areas and tennis court/basketball goal as well. Plenty of dining options in walking distance, but the complimentary hot breakfast and dinner social was enough sustenance to get me through the day. This is a really sharp Best Western; probably the nicest I've ever been to. Staying here was a great experience and I definitely would stay here again when touring through Arizona.
I stayed in room 279. Upon entering the room I stepped on a loose floor tile. Door lock did not secure the door comfortably. In the bathtoom, the sink drain plug was broken. The tub still had cleaning solution on it. The bed top cover needed cleaning. It had a lot of small hairs on it, and I removed from the bed. Television did not have a clear picture. I also could not locate a channel guide anywhere in the room. Although this room was.designated as
nice hotel for the money a lot of highway constrution at time of stay but good location not in town great place to travel alot to do desert was nice to see she city was interesting a lot of places to eat
The room was dirty , needed vacuuming . the bathroom floor was filthy with pee stain on the floor in front of the toilet. There was dog urine on the walkways where ever there was foliage should be hosed off. The floors at happy hour were sticky as were the tables. The bed smelled .
The location for shopping and medical appointments is wonderful. The kitchenette was nice, bathroom accessible, large oversized room, comfortable bed. Enjoyed the breakfast area, hot coffee and friendly staff. They need to pay attention to details, missing cabinet door in kitchenette, and burned out light bulbs. Would recommend.
I've stayed here numerous times because I have family both downtown and in the foothills. The rooms are nice, the staff is great, breakfast is THE BEST with a complete help-yourself menu down by the pool. The location is perfect whether your heading north or south. Everything seems close by.
Nice hotel. Everyone was friendly . I definitely will stay here again. Enjoyed the reception time nd a nice clean pool. We come here 3 or 4 times a year and have never been disappointed. Had a hand towel bar ome off and they came right away an fixed it.
Wow! I had a great stay at the Best Western Inn Suites. The suite was spacious, I could've easily had my family stay too though I was on my own this trip. They had a kitchenette with sink, stove top, refrigerator, and a microwave. The pool and Jacuzzi were beautiful and comfortable. I love that the suite was conveniently located. It was clean and comfortable. Right across the street were a couple of fast foot restaurants and when I googled 'Best restaurants Tuscon' I discovered several of the top ten were nearby. There's also a drug store and a clothing store across the street as well. The staff were absolutely amazing. Very accommodating and friendly even when I got in very late for check in. Even gave me a complimentary razor :) Aaaaaaand wow - complimentary hot breakfast buffet. One day they had build your own breakfast burritos and the next sausage, eggs, and biscuits and gravy. Every day they had cereal, fruit, yogurt, pastries, and a waffle station. And if that weren't enough each night they have a social hour where guests receive 2 complimentary drinks AND appetizers. Nachos one night and egg rolls the next. The bartender was especially nice. When I put a tip in her jar she said, 'Thank you very much, I really appreciate it'. If you're in Tuscon I highly recommend you stay here!
parking was full and awkward for rooms in the interior courtyard and the front desk staff wasn't too friendly but the rooms are very nice, clean and quiet so i gave it 4 stars and wifi was strong and good.
Not recommended . This hotel is overpriced. The exterior is trashy at best. Not isual best western quality. The housekeeping service is slow to non existent, and my card info was stolen. I was misled to think this would be like other Best Western hotels.
Upon arrival the tv didn't work. The (alarm) clock didn't work, it was the only clock in the room. In the pull out bed the sheets hadn't been changed from the previous people. I called front desk and they said housekeeping had already gone home but they'd bring by sheets. They only brought one. The room was older and more outdated than the pictures. Didn't look clean. The worst part was the walls are PAPER THIN. Like so thin you can hear every word of every conversation from the rooms around you. The people above me came home at 1am and woke everyone in the room up and we had to listen to them having sex like they were in our room. I barely slept the entire week stay. Housekeeping did not come to the room 3 days straight, even after I called and requested them to come. We had trashed piled up everywhere. I would not recommend this hotel. It almost ruined my vacation. Pros: the pool was heated and nice, air conditioning in the room worked great, free breakfast was nice but same thing every day.
My family of four stayed here and the rooms are comfy but a little small. The A/C froze us out even though it was 90 degrees outside. The breakfast was great. I would choose this hotel for future trips.
Tuscon is hot. Like really hot. Staying cool is majorly important and this Best Western had powerful, working air conditioning. The rooms were large, clean, and modern. The staff was great too. The layout is cool and unique to this Best Western with a community area recessed in the shade, that's actually pretty nice to hang out in. The pool was clean and unbelievably refreshing, and the hot tub was not for me on this hot day, but I'm sure could of been used at night. Breakfast was excellent and filling as well. Located on a busy street, there's plenty of food nearby as well. Wouldn't mind staying cool here again!
Having stayed in may hotels over the years, I have to say this hotel has very comfortable beds. An absolute must for me. It is an older hotel, but the outside and every room I have stayed in have always been clean, the staff friendly, the breakfast buffet has a good variety, and is always tasty. They have a happy hour in the evenings with 2 complementary glasses of beer or wine. I have spent 8-12 nights here in the last year or so. Never a single issue.
Seemed like a hotel for homeless with the number of people hangibg out at hotel dressed as if they lived on the street. Would highly suggest checking into BW at Airport instead. Guest services/front desk was unpleasant and unprofessional. Guests sitting in rooms with doors open while laying on beds. Men hanging around stairwell as if they lived there. People banging on doors in middle of night. Horrible experience. Would NOT recommend.
I was told i was in a renovated room but the renovations were pretty inconsistent. The bathrooms were clearly renovated and were nice. However paint, doors, kitchenette clearly showed wear and you could tell it was very quickly done painting updates. The kitchenette sink had hard water stains, The trim around doors, closet were just patches and the choice to go with a dark chocolate paint color was a bad choice and/or cheap paint as there were already alot of marks on the wall where paint was already coming off. Carpet was not laid correctly. Just overall you can tell
Good central location to shopping and activities in the Foothills, this hotel was also convenient to the homes of friends we were visiting. Breakfast is good and the price is right. Although clean, the rooms are small and decor is dated. Nice pool area and BBQ grill available; I think there may also be a tennis court. Good for families on a budget. Also, a free happy hour every evening - looked nice, but we did not have time for it.
great stay at a fine facility, would recommend and stay there again, staff courteous, facilities impeccable, food great, location and service excellent, far better than most located in the same area. go there
I was unfamiliar with this Best Western but soon found how uncomfortable this visit would be. We had 2 dogs with us. The room was upstairs and there are no elevators on this premise. I didn't know this but we accepted this issue. When we arrived there were people partying quite loudly. Boom box type of loudness and this includes another loud stereo in the parking lot(vehicle). I first thought it will calm down since it was early. Our purpose was to vacation and rest. This group of people were on the premise and continued to party ignoring the needs of a very small baby who screamed for a long stretch of time over the partying. We saw grounds keepers around these people but they did nothing about the noise. I called around 8 or so and complained about the noise and they said they would check on it. If they checked on it the noise would have reduced. The manager told me I should have called back...really? Why do I have to monitor the noise in his hotel? He never checked on it. This went on until 1:30 in the morning. We were stuck. We had plans to go to the biosphere and had planned on leaving our dogs in the room that we paid extra to have the dogs. Needless to say, we never made it to the biosphere since a check in is at 3 pm. We couldn't leave our dogs in the car. The manager basically told me that different people have different opinions of what noise is! What! I told him i knew the difference between noise and full fledged partying!!!!!On top of all this, we had a water bowl on the carpet and 3 fleas we're in it. I brought them to the manager and he first blamed the dog downstairs who was loose and tried to attack my dogs. Oh yeah, forgot to tell you about that experience. Then he blamed it on my dogs for bringing in the fleas. My dogs are on flea medication. Now I have to worry about these fleas in my home. I don't recommend this hotel. I wanted a full refund which the manager refused. He offer me some points which I didn't want. So hopefully corporate will know how to treat a customer.
Very clean room, bed, sheets, towels, etc. Comfortable bed. Breakfast was tasty with lots of options - one of the best spreads I have had. Great staff - Mariam was awesome at Check-In. The complimentary happy hour was a nice perk - we will stay again!
The room smelled horrible. Housekeeping are dishonest , thieves who did not turn in a pair of my favorite jeans I left behind. The pillows hurt my neck and the bed caved in to the middle. Neither my bf or I slept much at all. DO NOT STAY HERE!
Staff was friendly, room was clean and comfortable. You do hear flushing, showers and people talking thru the walls when it's quiet with no tv. They do have a bar not a lounge, it's located in the breakfast buffet area. Pool looked awesome, clean grounds. Tip: Try to get a corner room as then you only have 2 adjoining walls.
This hotel is a bit run down. The carpet in our room was dirty and there was a tile falling off the baseboard in the bathroom. The hot tub and pool area needs cleaned. The kitchenette isn't functional- there's a cooktop, but no pots or pans, dishes, or silverware. We appreciated the complimentary drinks and snacks in the evening and the breakfast was nice. This place just needs a good cleaning and some repairs and it would be much nicer.
At first glance I was very happy with this Best Western but I'm afraid things went downhill fast. We had a lot of problems. First was the singing toilet, they did come and fix that but the toilet needs to be replaced since it doesn't flush properly. Then we noticed the strike plate on the door was missing one of the screws and close to coming off. someone came to fix this but then when we came back in the evening the security lock wouldn't close. They came to fix that the next day but the door does not fit properly and needs to be replaced. The other problem was the noise, not the fault of the hotel but you could hear every sound outside our room. People yelling and it sounded like luggage races up the walkway. If you don't want to be keep awake from the noise get a room as far from the social area and pool as possible. We were given 2000 points but I really think for all the trouble we should have been given enough for a free night. The staff at the hotel were friendly and our room was clean and the bed was good.
Pros:Nice friendly office staff, Good cleaning staff, Great daily social hour, live music certain nights, better than average breakfast Cons: Pool area rather loud most of the time, The outdoor walkways by the rooms are a poured cement that has ruts designed in them to give the look of tile squares. The result is a railroad track type sound of every wheeled suitcase or cleaning cart that passes over them. This sound goes on all day and evening.. Very annoying. If you want to travel north on Oracle Rd outside the hotel you have to go south and make a you turn. This can be very difficult and dangerous during peak travel times of the day.
Stayed here 4 nights and found our room/section of this particular Best Western to be a bit "tired". (We asked for a quiet room and we ended up staying across from the Post Office which had trucks coming/going in the morning but still relatively quiet.) The best amenity was probably the Social/Happy Hour (between 5PM and 6PM (I believe) where they comped two adult beverages (wine or beer). It was a great opportunity to chat with other guests and share travel trips. The breakfast was also exceptional and offered a variety of options. Please note that the breakfast room can be very crowded so you may just want to grab your food and head to the room if you can't find a seat.) We found the staff to be friendly and helpful. The hotel location was proximate to the Tucson events that we wanted to do. Conclusion: Consider this hotel if looking for an "ok" value (when considering the included breakfast and Happy Hour) and you don't mind a dated hotel.
I love the rooms at this property. They were recently upgraded. It was a pleasant surprise. The breakfast was good. The breakfast area is a little too small if the hotel is busy, so eat early! Overall I enjoyed my stay at this property.
You will love this beautiful 5 start Best Western, easy to get to from the interstate 10. You will be amaze how beautiful and clean the rooms are, the pool is heated and exercise room have excellent work equipment, the breakfast will blow your mind, the food is outstanding, and delicious. The staff goes out of their way to ensure your stay at the hotel is the best you every had. Close to all major shopping mail and excellent restaurant.
Bed comfortable, place a bit noisy. Breakfast was really good. Staff was helpful. Hotel was busy but the area is nice. Neighbors were very noisy and inconsiderate of others. Rates could have been better.
Check in was great, very helpful and efficient. Nice place with large spacious rooms. Prices were a bit high, but it reasonable I guess (199.00) for king suite. The only real problem I had was it did not seem cleaned well. Drink rings on counter, no shampoo in shower and the rug seemed wet in some places. I'd stay here again if I were in town, lots of nice places to eat and shop close by.
My wife and I stayed here on a quick getaway for work. We chose the hotel for its proximity to hike Ventana Canyon. We were pleasantly surprised by the cleanliness of the room and we thoroughly enjoyed the in ground hot tub. The breakfast was great with no complaints. Thanks for a nice stay.
We stayed 3 nights and plan on staying when we visit Oro Valley again. Room was clean, staff was friendly, hot breakfast in the morning was good, with the exception the eggs were consistently over cooked and very dry. Wine/Beer in the evening was a pleasant surprise and enjoyable. Biggest concern: Hotel is classified as a non-smoking hotel, but every day we experienced problems getting in/out of our room and having to get past smokers standing in their door way smoking. Smokers were also out by the pool, some even smoked marijuana. Hotel does not have a specific area for smokers to go to and walkways and pool area does not have any no smoking signs posted. This we found quite disturbing. If this issue didn't exist, we'd give this hotel a much better rating.
The room given for the reservation was found to be on the second floor. This hotel does not have an elevator. A short half an hour later we were given a room on the first floor. The room was great. Clean and large with a wet bar.
This hotel is an excellent choice for vacationers. The location provides good access to much of the best that Tucson has to offer. The hot breakfast buffet provides lots of options and the quality is good. There are also manager's receptions each evening providing each guest with two free beers or glasses of wine and munchies. Some nights there is entertainment. On two of the nights we stayed there, Troy Gray, a sort of Mexican/Spanish fusion guitarist played and he was just excellent. I could not believe we were able to hear someone that good for free at a hotel reception and I now have acquired three of his albums. TripAdvisor won't let me provide a link to his website or vendors featuring his music but it won't be hard to find. Just to the west of the hotel is an undeveloped area where you can get an up close look at a wide range of cacti and native plants/trees.
We stayed two nights. Arrived early and checked on status on duty was Mariam who was very rude. Said to come back at 3:00 pm. When will came back sooner , she was gone and the next lady was much nicer. . They said the room was an upgrade and quite. All the rooms have doors outside ... so quite is not going to happen . You hear the role bags, the pool area , toilets, shower s and heaters. The room was in need of some updating . The bed and pillows not comfortable . Breakfast and evening snacks served in a building by the pool between Bldg . Standard items , very crowded .it was cold out , so sitting outside was not a good option . Over all for the price and being a diamond member . I would not stay here again .
My room was nice, the free breakfast and happy hour were a nice touch, and the accommodations were comfortable. The outdoor walkways that ran in front of the rooms made it noisy when people walked by or talked outside. The front desk staff was very nice. I'd stay here again; it was a great value and conveniently located.
My husband and I stayed at the Best Western Foothills and Suites this last weekend. There are many good things about this place: 1. Great, hot and fresh breakfast in Pjs cafe. 2. Clean rooms when arrived and clean grounds 3. Quick and friendly check-in There were some bad things that should be addressed by management 1. After the first night there, I left a tip on the toilet seat for the cleaning service. When we came back that night, the tip was gone, and the room was not cleaned, nothing restocked. I went to the front desk to complain and she handed me towels and coffee and said how surprised she was this happened. 2. After the second night, I talked to the cleaning service and confirmed our room would be cleaned, telling her of the experience the day before. When we came back that night, the roomed was cleaned, but my husband's phone charger was gone. We went to the front desk and she said she would tell the manager. 3. We told the front desk that the toilet was running all night but she never sent anyone to look at it. My husband fixed it. 4. There was a guitarist playing at Pjs cafe Sunday night, but we were never told about it and he barely had an audience, although I came down right at the last song. We would have loved to have been told about the live music and bar, as we were just sitting in our room bored. Luckily, the bar tender gave me my two free beers that we would have had from the social hour. After all is said and done, I would like to hear from the manager about the theft and the taking of the tip without cleaning the room. I would like to come back as the location is the best for where we were visiting but am not sure yet...there are other hotels to try.
Stayed here while working in Tucson and it was wonderful! The rooms were clean, great amenities, and the staff was wonderful. The food was great as well. It was perfectly located in the northern part of Tucson, but if you're looking to go south easily, this may not be the place. I would definitely stay here again!
Horrible experience!! We were there for only one night and asked for a quiet room after traveling from the East Coast. Our room was on the 2nd floor and the rooms are not near the lobby area. We had to cross the parking lot, go up a flight of stairs and then enter our room. The room was dated, musty and dark. Next to us was a room full of fellows that decided to party all night. Cars were going in and out of the parking lot and people were getting out to "mingle." I called front desk multiple times to stop the noise and eventually threatened to call 911. No apologies the next day, no calls back from management after calling several times. Do not book this hotel!
There was a lot of renovation happening at this motel. Due to the gem show going on, the rates per night were more than DOUBLED. THe breakfast was good and the staff was very outgoing as well as helpful. The room was somewhat smaller than other Best Westerns.
Needs to be fixed up. Tile and wall paper need to be repaired. Pool and jacuzzi needs to be warmer and seems old. Parking lot had a bus stay over night that ran the engine and was very loud. Also ther was a lot of glass in the parking lot.
Our room was upgraded when we checked in. Very well kept property. Breakfast was very expanded. We arrived at the tale end of social hour, so all we had was a drink. Food was empty, so not sure what was available. Also, the room had a very comfortable bed.
The room was clean, the people at the desk were nice and helpful. Complimentary breakfast was fine. However, the room had no closet. I've never been to a hotel, even the tiniest room in the cheapest hotel, without a closet. No hairdryer. I heard someone ask for one at the main desk, so they have them, but they don't keep them in the room. I find that bizarre. The toilet in the room made a 3-4 minute squealing noise after each flush. We asked to have it fixed, and it no longer made the noise after a flush. It randomly made the noise every hour or so, all night long. I was awakened several times throughout the night. The only way to stop it was to flush the toilet. We're likely never coming back to Tucson again, but if we do we will not be staying here.
This BEST WESTERN was one of the best best westerns we have stayed at in the TUCSON area.There were some problems as in breakfast coffee empty often and evening social hour running out of food way early. Both problems more with staff visiting to much and not paying attention to food situation. Painting of pool area causing many paint flakes in pool and hot tub. In room no closet or hooks to hang clothes or jackets. Now positive features. Rooms were clean, large, very comfortable bed. Pool is heated and jets in hot tub nice ( not bubbles and please GET RID OF ALL BUBBLE HOT TUBS, THEY ARE STUPID.) Social hour was nice and the music was most excellant. A man with a guitar playing spanish music. Nice dance floor on roof of restaurant. Location is nice and central to all attractions.
We enjoyed our stay at this Best Western location but felt it needed a bit more attention to detail. There was no clock or radio in our room, one side of the bed did not have a lamp, there were no bathroom cups, and housekeeping never responded to our request for an extra blanket and almost-daily request for an extra towel and clean washcloths (we got them from the front desk eventually). There is a good deal of construction/renovation going on in that area, so our days started early whether we wanted them to or not! However, the complimentary breakfast was very good, including a free newspaper, and the daily social hour with free beer, wine, and appetizers was fabulous—a real treat after a day of sightseeing! And a nice surprise! The location is ideal and the area is safe, convenient and relatively clean. Updating the building and rooms should be a priority, though. We would stay here again, if only because of the location and the social hour!
Numerous items needed work in room. Garbage carts sitting around full of garbage. Bed was worn out and needs to be replaced. Couldn't use loyalty points for room-said they had too many people that day.
This in typical budget southwestern hotel with some special features. First it has some suites with 2 rooms where you can put the children to sleep in one room and party in the other. Then there is the happy hour where they serve drinks and a light snack, and some evenings live entertainment. For us there weren't enough towels, blankets and pillows but we called reception and they send us quickly. Great deep, heated pool where we had fun with the kids making nice memories and burning the calories from the breakfast. The west side where the garbage is has the best sunset views while the east facing rooms you can see sunrise if you wake up early. I liked the raised shower head.
This is the best place to stay in Tucson. It's in a safe area and everyone working here is fantastic. The rooms are modern, clean, and the bed is super comfortable. Look forward to my stay here everytime I come to Tucson.
We had a very noisy night here. From the people that clean the rooms to noisy people next to us. Had to call management at 4am to have them confront the people next to us to quiet down. I do have to say management did take care of the situation. Good job. As far as the staff. They were wheeling cleaning carts and talking on the two way radios till 10pm. Then people in general not being courteous. Talking loud as they walk to their room I can't control that. The walls are very thin in this establishment. When checking out I did complain about the noise and spoke to the manager who took 10% off our bill. There breakfast was good but was very busy at 7am with no place to sit. Next time I will find another place to stay.
My wife and I were visiting Tucson for the first and we booked this hotel for 6 nights. Rooms are spacious, clean and all amenities are in perfect condition (including wi-fi). TV picture is not of great quality, but we don't have the time to watch much tv in hotels anyway. Breakfast is great and items selection is ample. A couple of time though, we had to bring our food to our room for lack of seating (just shows how popular the place is). Overall very nice staff. Check-in/check-out experience very smooth and pretty fast.
The front desk staff were very friendly and helpful and even had freshly baked chocolate chip cookies for the guests. The room was modern decor and clean. The breakfast was alot more than we expected, and was a full breakfast with many quality choices.
The rooms are on the small size, but our double queen had TWO fridges, which is nice, and a microwave and coffee maker. It's not a very quiet place; sound travels between the rooms with ease and we ran fan full time to mask it. Our room did not get serviced one day but usually it was fine. The morning breakfast was adequate though not fancy. It can get pretty crowded in the breakfast room and there were a number of transient workers staying at the hotel so it was busy at 6:30 upon opening. But the food was pretty good. Used the outdoor hot tub once on a cold night and it was nice and warm. It was on the inexpensive side and a decent room for the price; we'll go back again.
This place was clean and most things worked but there were lots of problems: The shower was too low of pressure plus you got shots of hot or cold water when your neighbor ran the water. The room was dark and disappointing for an executive suite. Bedroom was too small, kitchenette had nothing included so you could cook or eat there, some door hinges squeaked and the bedroom door had the ironing board and iron hanging on it so it slapped the door whenever you opened or closed it. The walls were also paper thin so you could easily hear other people in adjoining room. The breakfast was decent but the place was hard to find, hidden between buildings with no directions to it. It was very crowded and the poor lady working in there just could not keep up. The staff was friendly and responsive and the beds comfortable but this place needs a major remodel for sure. Not what I would expect from a Best Western Plus Hotel.
We stayed here 2 nights...both good and fair Good: Nice pool area, Happy hour (drinks and food) and GREAT music.We had small king , with 2 mini frigs, microwave. Breakfast better than most motel ones.. Price...it was $20 less a night than others. Fair: Room and facility. Walkways could use a good scrubbing. Room temp was either hot or cold.
Everything from the front desk to check out was exellent. The rooms and bathrooms were clean. Hotel offers breakfast, heated pools and spa section. Hotel also offers an awesome rewards program with many perks that are useful.
So called social hour is 2 hours of bad guitar music turned up really loud. Very noisy and no insulation in the walls. I called the front desk to complain about the noise and was brushed off. Would NOT recommend.
Beautiful court yard pool area great value as always would like too see all best western become pet friendly this is the only down fall as we always travel with our small dog and have had to stay at other hotels due to this
Thank you all !! Our stay was the best yet!! Our vacation was stress free. Thank you to the front desk that help us out with our stay. Rooms were very clean and breakfast was good. This would be our go to hotel when stay in Arizona.
Very noisy. No insulation between rooms. Windows single Payne. Heard every conversation near pool. Crying baby next door and parents shushing child. Heard everything, Could not sleep at all. Hotel was great if you planned on getting no sleep.
Scenic location. Has a free shuttle from the airport. Only two floors(only stairs) outdoor entry. Everyone was very helpful at the 24 hr. front desk.Free coffee in the lobby I was in the Presidential Suite! Only about '375 sq. But was just right for this solo traveler.The room was clean,separate living room,bath area and balcony. Outdoor pool Had a great view of foothills( on top floor) free breakfast was better than average,managers evening social had 2 free drinks & light snakes.It was just right for me, remember, I had one of the larger rooms :) I would stay here again. Had a nice time!!
AWESOME: The Facilities, Staff, from top to bottom, as well as the Cleaning, and Maintenance crews are first rate! All are customer oriented and care for the customer is evident throughout the operation. Pool is great, Bar, Happy hour, is a good way to spend early evening. And the breakfast is varied and very good. My wife is picky and she is OK using the clean and easy to find laundry room. It is and easy 10-15 minutes to University of Arizona, to University Banner Hospital and Cancer Center as well as many shops and restaurants ranging from gourmet to fast foods. My wife and I have made Best Western Innsuites Tucson Foothills Hotel and Suites our "go to place" in Tucson.
This is where we usually stay when we are in Tucson. It is convenient to shopping and dining and is a short drive to I 10. The staff has always been very helpful. This time we had to extend our stay by one day as mu husband did not feel well. No problem.
I loved the heated pool, which I had to myself. It was cold outside, but, I am Alaskan, so no biggy. The room wasn't super clean, but, definitely, not bad. The tub didn't drain, properly, which I reported on my way out. The staff was calling maintenance to deal with it, as I left.
Awesome Stay. I really enjoyed the provided happy hour and Continental Breakfast. My suite was very Clean and Comfortable! I highly recommend! We had 5 rooms booked total and they gave us an awesome group rate. Everyone in my party enjoyed the stay.
A good value for money hotel, near plenty of restaurants, the Tucson mall and the Premium outlet stores in Marana. Clean rooms, comfortable beds, microwave, and 2 fridges in our room. There's a heated outdoor swimming pool, hot tub and a breakfast area next door. You get 2 free drinks per guest during social hour in the evening.
A good breakfast, grilling facilities for a more inexpensive dinner in the room, a nice warm Jacuzzi at the end of the day, and plenty of seating (a desk, AND a table for dining AND a sofa!)...it was a good stay. What most BW's should be.
Stayed at this Best Western before next day flight from Tucson airport. Check-in early was no problem. I was upgraded to a suite for no extra charge. Grounds were beautiful. Room was very clean and comfortable. Staff was friendly and accommodating. All in all this was the third Best Western I stayed at on this trip and I was extremely impressed with all the staff and quality of this hotel chain. Would definitely stay here again.
Good location for hiking, microbrews and food. Chef Alisha's Bosnian and European food only a couple of blocks away and a reason in itself to stay here and visit ups on! Room clean and quiet. Comfortable bed.
The pleasant and helpful staff. Competitive rates. Cafe' atmosphere for the breakfast and happy hour times. Comfortable and adequate rooms with the expected amenities. When in Tucson, BW Foothills Hotel is our home-away-from-home.
Stayed here for a business trip. Breakfast was delicious. Unfortunately I Had bites marks from some bug. Staff did not handle well. Will not be staying here again. Contacted management and they did not seem to take the issue serious.
Disappointed in confirming scheduling lodging arrangements. Initially, we had arranged and confirmed three nights. The first two nights were fine; however there was some misunderstanding regarding the third night lodging arrangements. We communicated that we were going to use rewards points to cover the cost of the third night. When we returned for the third night, we couldn't access the room and were told we had been checked out. I met with the front desk clerk who advised me that we would need to re-check in only if a room was available. Our personal items were stored in the maintenance/laundry room & were located after some confusion. The frustration of the situation could have been avoided had we been informed when we checked in.
Used a 2nd time when I found the1st experience with BW in the same trip to be very satisfying. Beds look clean at 1st seeing them, then the comfort of bed was great. Also used the frig both occasions but not the coffee pot. Used BW twice without planning to, now without question I would reserve ahead and plan on staying.i think your marketing should focus on this senerio get us to reserve before the trip. This way you for sure get the 1st floor non smoking 2 b3ds etc
We enjoyed the Best Western here in Tucson. They gave us a great room. We had a separate living area with it's own TV, large bedroom with huge Jacuzzi tub with another TV. Bar with a cook-top and microwave. It was really just an apartment. Very clean, and everything worked. Very reasonable rate also. Ask for room 159.
this hotel offers a nice pool and the clubhouse offers a good breakfast and afternoon happy hour. The staff is friendly and the service is good. Free wi fi is a nice touch. The location of the hotel is great and is easy to get to from Hwy 10. The grounds are well kept and there is plenty of parking.
Rooms were clean and very nice. Contruction was being done, however, there were nails and screws left out our entire 4 night stay. Cigerate butts were in the same place on stairs and hallway the entire 4 nigths as well. Pool was very nice. Horrible beds.
The last time I stayed at this property I had a great experience. This stay I had a problem with the TV that wasn't fixed during my weeklong stay. Disappointing. Otherwise the hotel is a good place for me to stay while I'm in the area visiting my elderly parents. The location is convenient, the property is well-maintained, the beds are good, the breakfast is fine, and the rooms have been refurbished except for the toilets which are so low it seems like the seat is only 12 inches above the floor.
I stayed here for the 35th El Tour De Tucson bike event 37 mile leg. The hotel is about half way between the start point and end of the race. It was convenient and comfortable. The breakfast was good.
Excellent hotel with excellent staff. Very clean rooms and PJs Happy Hour was great. Didn't have time to check out the breakfast. great areas to walk the dogs. Upgraded my room and the king room was great with the mini kitchen
The roll in shower worked great for our shower chair. The overall accessibility of the hotel was good. Breakfast bar was great! Options included a waffle bar, scrambled eggs, potatoes, sausage, several juices, muffins & pastries, yogurts, cereal, oatmeal. Staff was friendly and helpful.
We spent three nights at the Best Western InnSuites Tuscon Foothills and it was a great stay. The hotel is old, but very well maintained and the sleeping rooms have been modernized and are very nice. The breakfast and happy hour was outstanding. The staff was great!
This Best Western was handy to the Highland Games at Relito Park., We love the pool/patio area with the restaurant/bar on-site. Our King room had a kitchenette just like a time share. We roomed here last year and will room here again for the games.
I have been coming every month on business to Tucson Az. For a few years... Staff is very friendly and accommodating . They have the BEST traditional breakfast out of any best western I've stayed at!!! Good rates too!
We have stayed at this particular hotel frequently in the past and it always exceeded our expectations. This time we were appalled to find the state of things. The room had stains on the carpet and mold in the grout in the bathroom. There were cigarette butts lying everywhere around the grounds, even though it is a non-smoking establishment. There were stains on the sheets and a pile of cigarette ashes on the counter under the sink. Hubby had to kick a cockroach out of the way of our door when we arrived at our room. This place was always spotless and fresh on other visits. I don't know what has changed, but it certainly wasn't for the better.
Newly remodeled. Everyone was friendly and seemed happy that you were there.. Jeff the manager went out of his way to insure we were happy customers. Though it was a quiet family place it had a festive atmosphere. Good breakfast. Great value!!!
Room was very clean and staff very accommodating. Overall though the location was noisey and the collection of garbage early in the am awoke me. Unfortunately little I could do to remedy this, once it had happened.
I stayed for 5 night at this hotel. Check in was fine and I received a bottle of water. The room was difficult to find towards the back of the property. It was a normal room with all the normal items in functioning order. The only difference was that it had a "stovetop" in a small area trying to be a kitchenette. Mostly it just seemed in the way. I would say that the room was older, but only the bathroom really showed the age that badly. I worked nights and slept during the day. I had to change rooms during my stay because the construction noise was so bad that I could not sleep or even talk on the phone when I called the front desk. I was given another room, but I felt like they thought I was trying to get an upgrade at no cost. The breakfast building is towards the back of the property by the pool. It was a nice area that also functioned as a bar in the evening. The breakfast was above average with all the usual food. (powdered eggs, sausage, biscuits, waffles, pastries, etc...) The pool area was nice and the space between the buildings on the 2nd floor was connected above the breakfast building. Tables and chairs which were nice. The second room I had was a suite. There was a bar area, a sitting area, and a separate bedroom with a sink. The bathroom was by the bar area. I thought that was odd since you could not access it from the bedroom. Overall, not a bad room. The front desk area had computers, but one of them was not working when I was there. The lobby was a little awkward, but okay. The location wasn't bad and there was an Eegee's across the street. Not much else in really close walking distance. But, within a mile there were more options.
We only spent one night here, but it was a good night. The room was clean and looked newly remodeled. Our bed was comfortable and the room had all that we could have needed. Breakfast was amazing, and there was seating available inside or out. The staff was very friendly and helpful. I called to see if I needed to do anything to check out. She said she could do it over the phone. I told her we weren't quite ready, but would be out by the check out time. She said that was fine, and she would do it then. By the way, check out was not until 12:00. That gave us time to go out and ride our bikes on the Tucson Loop and come back for a shower before leaving. It was a wonderful stay. We will stay here again when we visit our family here again.
Room was nice and clean. Bed comfortable. Staff very friendly. The breakfast was one of the best I have ever had at a motel. Scrambled eggs, sausage, biscuits & gravy, hash browns, cereal, and much more.
Staff was very nice. Location was perfect for where we wanted to go. We visited the Sabino Canyon, Mt. Lemmon and Saguaro National Park (West). Casa Adobes is a nice area which had everything we needed. The place is older but is remodeled. Our room was updated and clean. We faced the courtyard which has a pool. That was loud until close at 10pm. Breakfast was surprising. Much more than standard Continental. Waffles, eggs, bacon etc…
I have been staying at this BW InnSuites for the past 12 years and I have choose this location because I have friends and business associates that I visit when I come to Tucson. Most all of the time I have been very happy with my accommodation until this time when, internet and phones were not up to expectations. I hope that my next stay will be better.
This hotel is very close to all of our favorite activities as well as shopping and family. The service you receive from the front desk, the restaurant staff and the cleaning crews are truly wonderful and breakfast is outstanding.
We have stayed at this hotel for many years. The rooms have been upgraded. We usually have items for the freezer or refrigerator as we go from summer home to winter home and the in-room fridge is usually adequate. If not, the staff has been happy to keep our frozen goods in the freezer in their bar/breakfast room for a night or two.
I arrived at the Best Western Foothills mid evening and found it on a busy street in a mixed residential and retail neighborhood. The rate I had reserved was quite reasonable for a weeknight. Check in was very friendly and I headed for my room. There is an array of different buildings, but I found where I was going without a problem. The room was a good size, but bore no resemblance in size, style, or architecture to the photos on the hotel's website. The air conditioner was set to 82 degrees, and took a very long time to cool the room down even a few degrees. Furnishings were in good condition and very clean. The curved shower rod was sagging, but the towels were excellent. The outdoor pool and whirlpool are in view of a row of picture windows in the lounge and its rooftop tables, but it started raining before I could decide whether I wanted to be in front of such a big audience. It also put a damper on the other activities in the courtyard area (like the big gas grills that were being used to make dinner for a group) so I wasn't bothered by noise during the night. Breakfast in the lounge featured a wide variety of hot and cold items. Checkout was quite slow with only one desk clerk on a Friday morning and guests with special requests ahead of me. There were some interesting characters in the parking lot as I departed, but nothing that caused any concern. It seemed part of a whole vibe around the Best Western, or the neighborhood, or maybe the city as a whole. It's been a very long time since I was last in Tucson so I can't say. I would probably return to the Foothills if I had business on this side of town.
I have stayed at this hotel over a number of years and have found it consistently excellent. The rooms are large, well equipped and always meticulously clean. Front desk staff are especially helpful and efficient.
We stayed at this hotel in Tucson, thinking that it was close to the airport. It actually was about 30 minutes away, but it was very nice, had an excellent breakfast, and was clean and a good value. The employees were very friendly and helpful. We would recommend this hotel.
This is a favorite destination for my daughter and me. We love spending time in Tucson to have casual outdoor activities and enjoy good food and sightseeing. The hotel is convenient to all the areas we like to visit.
We always stay at the Best Western Foothills every time we are in Tucson and not having been here for a year we were amazed by how much the property has changed. It is clear that the staff and management have been working tirelessly to update and remodel not only the rooms, but PJ's was BEAUTIFUL! As always the staff was kind, professional and attentive, delivering the pack and play we requested and even setting it up for us, the breakfast always exceeds our expectations, however this time we were able to enjoy the remodeled building as well. Our room was spacious and clean, with newly updated paint and carpet and the beds are amazing! The staff at the desk is always helpful and my family would like to thank Ashley at the front desk, Jan in PJ's and the general manager for going above and beyond to make sure our stay was pleasant. Great value, location and staff! We'll see you next time!
Wonderful sta at this best Western in Tucson, AZ. The check in was easy and prompt. The staff was helpful and accommodating. The food at breakfast was fine. The pool area was great. Thanks for asking.
Good value for the money. This is not a "resort", but a basic motel that is in the process of slowly being updated. Pool area is nice. My room was worn with old carpeting and scuffed walls, but all was clean and worked. Breakfast and social hour were a bonus. Staff was friendly and helpful.
Burned by chemicals in ,in room hot tub kept breaking,manager was rude , reservation was for smoking ,but they changed all the rooms.almost stepped on a scorpion in bathroom in morning. Construction going on all 4 days we were there annoying...had to sak for towels and wait forever...got to our room to find other peoples clothes in the closet.... what a great cleaning job... made us wonder if they even changed thae sheets.....had to wait almost 2 hours for someone to come get that out of our room....
Good value, clean rooms, good service and pleasant staff.A few things could be improved- More Electrical outlets. Stability of refrigerator. Hated the pillows- too large. Breakfast place too small. Smoking all over the hotel,
The room was very clean and nice.Great linens. The breakfast was wonderful. Only small complaint was workers were staying at hotel and made a bit of noise early in the morning and late at night. Hot chocolate chip cookies were great. Staff very helpful and courteous.
Great place for the price. Room was clean and the breakfast was great.The staff was all very friendly and helped us in a very timely fashion. Check out was also very easy when it was time to leave and we were fast on our way.
Hotel was clean, staff was extremely courteous and helpful. We didn't use the pool, but several others did and it looked very inviting. The complimentary breakfast was really good. Staff there was also courteous and helpful.
Great place to stay .. you are treated like king and queens .. I would highly recommend! They have ALL the answers to what ever you need or the places you want to go.. will be back there again someday!!
I stayed at Best Western for 6 nights while I was attending a training conference. The breakfast buffet and lounge made for a great start and end of my day. The free shuttle was incredibly useful, as I was able to receive convenient rides around the city (as long as it was within the range of about 5 miles from the hotel). The room was clean and comfortable, and the in-room internet service was greatly appreciated during my stay. I would definitely recommend this hotel to others who are seeking a great place to stay for business, vacation, or whatever their particular needs may be!
The best beds by far as well as amenities. Internet was very good and food was also good. A real breakfast !. Shuttle service was excellent. Housekeeping very good service and friendly. Would book again in future.
my wife and I are so thankful for the kindness and friendliness of the staff at " Best Western InnSuites Tucson Foothills Hotel &Suites, Tucson, ARIZONA. THE COMPLETE STAFF, made our stay for at least two ( 2 ) weeks now a comfortable and relaxing, home like atmosphere, very enjoyable, and always ready to help " in anyway possible, they`re great ! And breakfast time is unbelievable, quite the spread, amazing!!
The registration area was quite nice and the staff was helpful. The breakfast was well cooked and very tasteful. The rest of this is based on room #270. We were told this was a freshly remodeled room at check-in. The bed was comfortable but did not appear to be new or was the carpet. There was patches in the wallpaper, unfinished wood in the area of the refrigerator, scratches and scuffs in the furniture, the task chair had gouges in the arms, the drains in the bathroom are very slow. Not the worst room we ever stayed in but far from the best in the same price point. A/C is not well controlled because the thermostat is located in a poor location causing part of the room would be very cold in the sleeping area.
The room was ok. Standard queen room. Didn't expect to have a pull down bed. Took up most of the room. My husband bruised his toes tripping over the frame which stuck out from mattress. Might have broken it. Complete hot breakfast they say. Only eggs, sausage, potato cubes and with biscuits and gravy. Along with your usual breads. Coffee horrible tasting.
The hotel is nice, rooms are nice. Great evening snack and fee drinks. Good hot breakfast. The hotel is near lots of shopping with Sprouts, Traders Joes, Kohls etc. Nice place to meet with people to visit.
The room was clean, well equipped with soap. shampoo and conditioners, and very comfortable. They offered Happy Hour with beer, wine and snacks and a hot buffet breakfast. We stayed two nights, not consecutively. The second night was the first Wednesday of the month and in addition of Happy hour that evening they also offered free hamburgers and hot dogs. (They do this only for the first Wednesday of the month). We loved the friendliness of the staff in general. With all the goodies we surely saved on expenses. We will book there again.
We always stay at this motel when we are in Tucson. The motel is excellently located for visiting places around the city and there are plenty of good restaurants in the neighborhood. It is always very clean and the staff is friendly.
Although this hotel is undergoing some renovations, none of those affected my stay. I found the Best Western InnSuites Tucson Foothills to be comfortable, relatively quiet, and convenient short trip to the location at which I had business. The staff could not have been more friendly and accommodating, and I must single out Tiffany at PJ's Cafe for her customer-friendly attitude during the evening social hour. There is one thing about this hotel that potential guests should know: it has an awkward access off Oracle Road. If you are leaving the hotel for sight seeing or a business trip, and you need to travel north on Oracle Road, you must first go south and take an immediate U-turn. Not a big inconvenience, but something to be aware of.
We have stayed at this hotel for several years now and it seems that every time we go back it is more and more in disrepair. We used to like the in-ground jacuzzi rooms but that got to be popular with people who party to much and fight. We started staying in the rooms with jacuzzi tubs and that was great for a while. Now it seems that they are also popular with party people, which would be fine except that it gets loud enough to hear in our room along with wall banging and getting high outside our door. The tub had mold in it so we didn't even use it and we were not able to get a different room. We won't stay here any more. Unfortunate because the staff is incredible.
Wonderful family visit and vacation. Nice location. Grandchildren loved the pool. The best breakfast I have yet, and varied each day so we didn't get tired of the same options all three mornings. Happy Hour was a nice touch after spending hours after the pool.
This place is awful the staff were not friendly at all and the king bed suite that i had was not clean and it smelled horribly and there was rust in the bathroom and in the toilet as well and the toilet hadn't been flushed either from the previous guest so there was poop in the toilet and it smelled horribly i had to flush the toilet the room was not quiet at all i will never ever everrrrrrrrrrrrrrrrrrrrrrrr return to this hotel again never in my life have I had such a horrible horrible experience at a hotel i demanded an apology and i demanded that they make it up to me as well dammit
Always Happy to return to Tucson & stay here. It's like visiting Old Friends. Everyone, from the cleaning staff to the front desk is professional and quick to help take care of whatever I need. The rooms are continually being upgraded, which is great.
I stayed at this hotel for 5 days after selling my home and preparing to move from Tucson. The hotel room was very comfortable, especially the bed which had excellent quality linens, as well as very good towels. The room was very clean, and well equipped. The only thing I didn't like was the location of my room. It was not adjacent to a parking spot, but was located off the interior pool/courtyard area, which made it difficult to heal baggage in and out of the room, as the available parking was not close to the room! Ask for a room with parking directly outside of the room entrance. The breakfast was very good and the staff was pleasant.
People there are friendly, efficient, and professional. Tiffany in food service does a great job. However, the bed in room 270 is located much too close to the AC. Great stay in a wonderful city. Thx.
We got a great rate online. However, you get what you pay for. Hotel was an older property. Room was smaller than we are accustomed to at Best Western properties. Very pleased with the location as it was north of the downtown area, a short distance from Oro Valley. Excellent breakfast provided. Easy access to nearby restaurants.
I cannot say enough good about this hotel! The front desk staff was incredibly friendly and helpful (suggesting places to eat for dinner in Tucson). The room was gigantic, but still cozy! It was a suite, so I loved how private the bedroom was from the living room and kitchen (which, in addition to a refrigerator and microwave, also had a stove). The pool was really nice, and the location was perfect! It was so nice to be within a mile of pretty much every chain eating establishment (in addition to some local gems), a mall, and Target. Great for picking up odds and ends I forgot to pack with me on my trip! Despite being quite large, the hotel is also really quiet, which I thoroughly enjoyed. So if you're staying in the Tucson area, I highly recommend staying at the Best Western.
Not the nicest or the fanciest Best Western but nice enough. Just stopped for the night and the room was clean and the bed comfy so it provided what I needed. Good breakfast in the morning, too. Not a great location if you're planning on other activities but a good enough location to sleep and have breakfast.
We stayed here for two nights and the staff was amazing very helpful the rooms are clean and the ac works great major plus in az summers the free breakfast was great eggs,sausage potatoes,biscuits and gravy and you even get free drinks and appetizers for happy hour in the evening the only down fall is its an old property so you can hear what's going on around you but we would stay her again if in the north side of Tucson
We had a wonderful visit in a great hotel with a genial and professional staff who were knowledgeable and caring. The breakfast buffet was well stocked with all of the usual choices, eggs, sausage, biscuits, gravy, danishes, several choices of bread, tortillas, peppers and onions, shredded cheese, pancake and waffle batter, orange, apple, and cranberry juice, bananas, apples, and oranges, as well as coffee, tea , oatmeal and cold cereal. There was 2% and whole milk and the buffet worker was continually replenishing everything. The laundry was clean. The pool well maintained and stocked with towels.
This was our fourth stay here and we have never had a bad experience. The rooms are large, clean and comfortable. There is always parking available. The pool area is quite nice and PJ's puts on a superb social hour and serves some pretty good food for that event as well as a very good breakfast. This is one of the better properties we have stayed in over the years.
A room that was confirmed as available a month previous to our stay and was promised to be held for us was give away. It was a large room with a beautiful view we reserved for our 16th anniversary. We were so deeply disappointed, as we were anticipating that room. The room we were placed in was much smaller. Nothing more than a 10% discount was offered. It was offensive.
I recently stayed at this hotel during a business trip. The staff and the overall room decor were good. The only issue I had was the trash outside the rooms and in the breeze way. Hotel staff needs to patrol the area once in a while and pickup trash. It's unfortunate that some people can't find the trash can and choose to throw their trash on the ground but otherwise a good valu for the money.
Clean, comfortable room with outside entrance to room, parking near door. Quiet area; close to mall and restaurants. Good breakfast but limited seating area. Small fitness room but worked for me early in the morning.
The rooms were nice and the amenities were very nice. We did ask for a certain amount of towels and blankets, before arriving and they were not there. When we called about getting more, they brought more, but again did not bring the needed amount. This is the only issue we had, and is very minor in comparison.
I stayed at this motel a couple years ago and they were nice then and very accommodating for me this time. The only problem was the bathroom the corner on the floor the tub is rusting out not sure why no one said anything. Other then that my 3 day stay was very good and there breakfast in the morning is hot and cold.
We stayed three nights in the hotel. The location is a bit away from the main attractions and approx. 2 miles from the next food location. The hotel itself could be a bit cleaner. The breakfast offered a broad diversity. The look of the hotel is more like a motel then a standard Best Western Hotel. Overall it is a good stay for a low price.
When checking in the day manager was very accommodating & went beyond normal assistance. The breakfast staff was also very accommodating with my diet restriction. I needed more towels & they were brought to my room within 5 mins after calling. The room was outstanding! Very quiet, clean, & comfortable. It has been updated & the updates are very nice. The bed was very comfortable as we're all the different selections of pillows.
the bed was too hard and AC did not work properly. The private Jacuzzi was nice. Room and common areas were clean and staff was very nice at check in. Had to request 4 extra towels as there were too few towels (only 4 to begin with) for a room with private Jacuzzi. We only received 2 and had to call back and have more towels sent. Breakfast was good but over crowded. Overall a good experience except for the bed. We both woke up very sore.
My go-to motel in Tucson for over 15 years. Located near my needs and room and breakfast are always satisfying. Adjacent to a Village Inn where a discount is given upon mention of Best Western. Though an older site, it has been remodeled and updated to ensure a guest's comfort and quiet. Rates are very good for what one receives.
Prior to my visit to the hotel, I called to ask about the deal involving the coupon book (The Stay-cation package). I asked if I would need to pay that $71.99 price or if I could pay the price I found online. They young lady, although very pleasant to talk to, did not know the answer. She took my number and said she would call me back after she looked into it. She never called me back. So, I went ahead and made my reservation online. At first I was assigned a room. Outside my room was a bag of trash that housekeeping forgot to pick up. Then the room next to me was rented to several workers in orange tee-shirts. These workers were very loud, dropping the f-bomb word, every other word. They left the door open and anywhere from 4 to 8 were there at any given time, each with a can of beer in hand and several beer cans, open and closed on the sidewalk NEXT to me door. I decided to go to the front desk where the young man working there was eager to help (definitely a plus for this hotel). He quickly assigned us to a different room . Although we did not hear any neighbors and it was still fairly quiet even though we were right next to the stairs, Tuesday morning and 8am there was some sort of maintenance work being done outside our room when we were trying to sleep. At check-out time, I called the front desk and no one answered on my first attempt. I called back again and a woman picked up who sounded a little short with me. Maybe there were several people there checking out, I don't know. I asked her if I needed to come to the front to check out and she said no since I pre-paid for the room (although this should have been explained when I checked in). I was also expecting the hotel to be in the nice part of Tucson. however, my son and I saw several homeless people passing by the property. I was visiting Tucson with my 17-year-old son. This is our last summer together before he turns 18, making it all the more important to our family. The property was okay and for the right price, I might stay again, but I will be checking other properties first.
Wonderful hotel. wonderful staff, excellent housekeeping staff, good breakfast (wonderful waffle station but needs to serve bacon) Very clean property, safe and in a very central spot. Pet friendly is a HUGE bouns. The staff was very attentive.
The staff was very nice, the room was so comfortable, bed was an extra large king and had so much room to move around in and husband loved it. Had a small seatinig area and little little kitchen. But it was just great. Would stay there ag ain and in fact would want the same room. Breakfast was really good. All in all an A+.
Great stay at the Tucson Best Western. Newly renovated suite, and the grounds looked great. Breakfast was awesome, with lots of variety. They have a great place to hangout at PJ's for their happy hour. Really well done, kudos to your team.
The Best Western Innsuites Tucson Foothill is a spectacular play to stay. My room was spotless and very well appointed, the breakfast buffet was inclusive and delicious and customer service was top notch through out the property (something hard to find these days). I recommend this location whether you are on business, vacation or just passing thru. You won't be disappointed.
For the value you can not beat it. The staff were courteous, helpful and accommodating. The full breakfast was was a great part of the value and was continuously stocked, the rooms were very clean and in good order. I'll be staying here again on my next trip.
Great hotel. Service by staff was wonderful. Only problem we had was that we were put in the regular king room rather than a suite and had to be moved. I would suggest calling ahead a few days to confirm reservation and room type.
Our hotel room was quite average but met our needs. The pool was a welcome relief and our breakfast was decent. This property was not a stand out but was entirely satisfactory, comfortable and a good value.
Friendly staff offered warm chocolate chip cookies upon checking in. Nice variety of breakfast selection for price of hotel. Room was a decent size for two adults and two children. Refrigerator and microwave were very useful!
It's affordable and clean rooms. But property itself is VERY desertlike , southwestern and probably older. The free breakfast was okay. Not bad at all. But it passes for just having to stay a short stay. And it's cheaper than those closer to UA. A 15-20 minute drive away from the University works.
We spent 3 nights here and were treated well. Breakfast was well prepared and attention to delivery was good. Pool area very nice. I would definitely stay again if in the area. Friendly staff and quick to resolve any requests.
This was our second stay this year at Tucson Foothills Innsuites and they have again made us a fan of Inn Suites. We have already stayed again in Phoenix InnSuites. Great value, accommodations, and staff. Highly recommend.
We had a very enjoyable stay. We were extremely pleased with the breakfast every morning. They also offer a happy hour every evening however we had family obligations and were not able to attend.Next time we see we are in Tucson we would for sure stay here again.
I booked this hotel because it claimed to have pillow-top mattresses and that was not the case. A two inch topper doesn't make the mattress much more comfortable. The room was clean and the attendants courteous, but I've had better experiences at other locations.
Enjoyed the pool and spa. Breakfast was terrific even though temporarily located in a meeting room while cafe being renovated. Enjoyed the social hour in the evening. Staff were very courteous and helpful.
We always have a good time we we stay here. The only down side was construction lasted too long into the night and I had a hard time parking. The room was clean, the staff friendly and efficient and the food good as always
Front Desk Staff were friendly and helpful. The breakfast staff were as well, though their complimentary breakfast wasn't exactly The Ritz Carlton. They could put out a box of FRESH donuts and make everyone happier, probably saving the money on just the latex gloves the staff use pulling your breakfast out of prepackaged boxes for you. Room was clean and I smiled at the extra touch the housekeeping staff put twirling your towels into neat little packages for you to disentangle. BUT, this place is a mecca for contractors so expect lots of noisy remodeling, large trucks, lingerers, and ongoing cell phone chatter outside your door. Parking is crowded and questionable, but available if you want to utilize vacant businesses nearby and walk a few steps.
Staff is pleasant but they keep the ac off when unoccupied. Our room was over 99 degrees at check in. The facility had people trimming hedges outside my room at 6.45 am. So much for sleep. Breakfast was well prepared. Property is under construction but my problems did not relate to remodel issues.
Reserved a king bed suite for $72.00 a night. We were very pleased with our room. Quiet, clean and comes with a full breakfast and a happy hour in the evening. Great friendly staff, it all worked very well. Great restaurants with in walking distance. I highly recommend and will stay again.
Overall a 3.5 (but TA doesn't allow for the .5) The positives: The room was clean and cozy, but well appointed. We don't usually unpack for short stays, so not an issue. They provide a microwave and fridge, which is nice, but it takes up a lot of real estate in the room and counters. Housecleaning and staff are friendly and courteous. We also enjoyed the diner adjacent to the property, Village Inn, although it closed the weekend after we left. Nice staff and good pie. The negative. Outside noise early in the morning can be an issue (but we're used to that), more annoying was the climate control issues. The ac/heat unit is aimed right at the bed and for some reason we could not get the room to cool to a reasonable temp so it was either freeze or sweat all night. Some other BWs have used plastic hood like devices to divert the fan so the air circulation in the room is more effective.
This is our go to place to stay when we travel to Tucson every couple of months. Best Western is our go to brand for two reasons: 1. The quality is consistent. 2. The membership points add up quickly. The BW on Oracle is convenient to Northwest hospital, Tucson Mall, and REI. The property is clean and well maintained. We always have a comfortable stay here.
Great low price, but this site has been remodeled and is clean and quiet. The full breakfast is good and the evening happy hour well set up and professionally run. A surprising pleasure. We will be back.
This hotel was absolutely disgusting! There was the worst odor I have ever smelt in a hotel. We had a jacuzzi suite but the jacuzzi looked like it hadn't been taken care of since it was put in somewhere in the 70's! Bugs were on the bottom. The walls were stained and filthy. The door was not properly sealed so the guys smoking weed outside were able to give us a sniff of their smoke all night long as it sealed through the half inch crack which also allowed hot air to pile in our room. The bathtub I. The bathroom had some little bugs crawling around in it that we had to remove to shower. We won't be staying at a Best Western as staff didn't try to even make anything right. They gave us a "well that's too bad!" and printed out our receipt upon check out even after I explained our less than desirable experience. Needless to say we switched to a Marriott nearby for the remainder of our trip. This was a waste of our money and time! Not worth checking into!
This facility is tired. Stay away from the pool unless you are going to be up late and don't mind the noise. Breakfast is good. My opinion one of the better I have encountered. Will I go back-probably as long as price is competitive.
We checked in for a one night get-away into the presidential suite. Great price, great room, great staff, great time! There was a complimentary happy hour, 2 drinks per person and a complimentary breakfast, both delightful! I am already ready to plan another get away to this exact location!
First off, the only reason I give this one circle rating is because it will not allow me to submit my review with zero! I booked this hotel a month in advance for 3 adults. I booked and paid for a one bedroom with a king bed in the bedroom and a fold out sofa sleeper in the living room. We were traveling from 12 hours away but due to terrible traffic, it took us 16 hours to arrive. We called twice during the day to let them know of our delay and they assured us there would be no issue. We finally arrived at 1015 pm. While the front desk clerk was very nice, we got to our room and the keys did not work. Then, once a maintenance person let us in the room, we found it was not a one bedroom/living room combo, but a bed and sofa bed in the same room. Additionally, there were empty beer bottles in the room and a single bottle of water for 3 paying guests. We went back to the front and the clerk apologized. It was obvious she was struggling as the phone was ringing off he hook and other guests came to the lobby to complain about various issues they were having. She was doing her best and we have no complaints about her. She was on the phone with the manager, Nick, several times during our initial check in, and two subsequent trips to the front. After the first time we went back to the lobby, we were reassigned to a one bedroom/living room combo as we originally booked/paid for. Upon arriving to this room, we found it in need of repair with bubbling wallpaper, a barely functioning air conditioner, another single bottle of water, and when opening the sofa bed, we found multiple hairs in the sheets. It was GROSS. It also had a very weird floor plan in that the toilet/shower were in one room but the sink was in the bedroom, so you would have to walk into the bedroom to wash your hands/brush teeth, etc., which doesn't offer a whole lot of privacy for friends or extended family traveling together. We went back to the front desk and asked for our money back. The clerk was again on the phone with the manager who said he would have to "look into it" and since he was not there, it would have to wait until tomorrow. He did not offer to have any of his employees go verify our complaints and after a 16 hour drive, two room changes to dirty, gross rooms, we left and went to another hotel. Other than the front desk clerk, I cannot say one single positive thing about this place. I especially would never stay here with my kids.
I booked this facility based on the Trip Advisor website. Got two rooms. One for me, the wife, and the dog, and another for my daughter and six mo old grandchild. It was listed as "pet friendly" (it is), and also as restaurant and cocktail lounge on site. We wanted that so we could trade off without loading a baby back up just to eat (and I REALLY) like a beer after 8 hrs driving! This place has neither! Even the restaurant that used to be next door has closed. This is NOT Trip Advisor's omission. I just now checked the "official" Best Western site (I'm a rewards member), and it specifically says that a restaurant and lounge are onsite. The rooms are very nice! The staff, so far, has been VERY NICE (but why wasn't I told when I called the hotel directly for the reservation?!?). My only complaint is lack of truth in advertising! I could have stayed at about 40-50 other places in Tucson that fit my most important criteria for this specific trip. That is important to me. Other than that...this is a nice place, but they need to take care of business! I chose this one and I'm sorry. Looks like delivery pizza AGAIN!
I arrived late and phoned ahead. There was no problem with that.My luggage was lost by the airlines. Your employees were helpful with that. There was a complimentery breakfast every morning which was very convenient. The maids were very polite and willing to accomodate any requests. I enjoyed my stay very much.
We always enjoy staying at Best Westerns. Only issue was the toasters and waffle irons kept tripping the cercuit breaker. The room we stayed in needed some mantainance around the tub. There was rust around the bottom by the floor
This was a nice place to stay and to meet friend. Lots of outdoor seating with opportunities for a little privacy. Breakfast and happy hour were well done. Room was of a good size. I would return especially if I was meeting friends.
I stayed in a room with a single king-sized bed and it was hand-down the most comfortable hotel bed I have ever slept in. The sheets are soft, and the comforter is made of a cooling material and the pillows were awesome as well. Very modern feel, and this is the best price/reward room I have ever purchased. Medium mini fridge with freezer portion, kitchen counter and sink, 40" wall mounted TV, microwave. Roomier all-tile bath with tub shower, plugins on the lamp bases, loveseat, lots of shelf and drawer space, desk but no chair. Awesome AC. Excellent lighting, lots of natural light at 6:30A, very quiet. Medium quality medium-sized pool 3ft to 8 ft depth with wide stair entry, gorgeous patio layout overlooking pool with lots of furniture, hot tub, gym, lighted tennis court, but no net or lines. Hot continental breakfast and Village Inn is so close, it is almost part of the property. I stayed in room 262.
We had no water in bathroom except for the toilet. When staff was told they were very condescending and rude. Won't stay at BW again. The rooms are very small with bed too close to door. Old and needs updating.
The wife and I stayed here as we had stayed here before and it was close to a restaurant where we were planning on having dinner and did have dinner. We had a suite which was very nice, but the layout was a bit strange. The breakfast in the morning was very nice, better than most of the breakfasts at other hotels in the local area and across the country.
We had an overnight trip to Tucson, Az. We stayed at the Best Western InnSuites Tucson Foothills Hotel & Suites for the night. Our overall experience was very good. The location was very good as was the breakfast and happy hour bar experience.
Nice location far off the freeway noise. Room was pleasant, bed and pillows comfortable. My only issue was the preset air conditioning which we couldn't change. Made for a far too warm room to sleep. Got up several times during the night to kick on the air and cool off the room. Good breakfast and we were very pleased by the happy hour and complimentary drinks. Had a good time getting to know some of the guests while enjoying the wine and beer.
Clean & comfy room. The jetted tub is heavenly. We've stayed at their sister location in Tempe, AZ and the superb service and professionalism of staff is the same. The property is kept up & the included hot breakfast is varied & delicious.
Very reasonably priced. Clean, updated room with microwave, frig and individual cup coffee maker. Nice pool and hot tub, free happy hour and breakfast. Miriam at front desk was particularly friendly and helpful!
The gentleman at the desk was very friendly and informative. Very clean room with an iron, coffee maker, 2 refrigerators, plenty of counter space and 2 luggage racks. Breakfast was amazing! Something for everyone. We had 2 queen beds- one was very comfortable but the other sloped toward the middle a little. The thick curtains do not extend all the way across the windows so bring eye mask if you're like me and like a very dark room. This will be my go to place when I come to Tucson.
This hotel is in bad need of some renovations & is somewhat overpriced compared to other Best Westerns we have stayed in recently. The front desk staff, including the Manager, were very friendly & accommodating. Jan, who ran the hotel`s PJ`s restaurant, was exceptionally friendly & efficient.
I had reserved a room online thinking it was going to be a King Suite, also requesting an upstairs room. Upon checking in I was told that the room was not a suite, and that there were no available downstairs rooms. I told the receptionist, that I had requested an upstairs room to begin with, and that the online booking was deceiving. I was given the keys to the room and upon entering first noticed,a musty odor. As I had just completed a medical procedure, I was tired and decided to just relax,after pulling back the coverlet I saw stains on the pillows,the blanket and the sheets did not appear to have been changed. I contacted the front desk and told them the room had not been cleaned,and I was not going to accept the room. After a few minutes, a hotel worker appeared at the door asking me what the problem was, I told him the sheets and the room were dirty, and again I called the front desk. The worker took my key and went back to the desk to retrieve a key for a different room, upon returning he said it was a downstairs room,HA! I said no, I was not going to take a downstairs room, I was only going to take an upstairs room for safety reasons. He returned again with a new key and told me the room was around the corner, and left. The room was not around the corner, it was in a different wing of the hotel. In walking around trying to find the room, I noticed trash, dead plants,gum littering the grounds. I entered the room and saw wallpaper peeling off the walls, the old veneer on the cabinetry was also peeling off, the microwave was filthy, the refrigerator filled with crumbs, far too much furniture in the room,the lamps did not work,there was mold in the toilet and the woodwork and walls had probably never been repainted, the sheets however were clean, and it was a suite. A two burner stove top was connected to a power-strip that also ran the frig and the microwave,there were no glasses,napkins,etc. The receptionist called to ask if the room was satisfactory, and that she had given me a "free" upgrade. The room price was actually the price I had paid online for the suite I thought I had reserved. I was so exhausted by over 90 minutes of discouragement,I told her it was OK. I later found two plastic coffee cup lids stuck into the cushions of the couch. However, it is not OK,it is not OK to allow guests to struggle with their reservations,it is not OK to have people pay for filth and slime,and not feel comfortable due to the possibility of contracting some potential disease due to a lack of cleanliness. This is sad, this hotel is in a great area of town,and I have stayed at almost every resort and hotel in the greater Tucson area. I had never stayed here before, and quite frankly the only reason why I did was the proximity to the 5 hour medical procedure I had earlier. The other hotels I usually frequent were booked for Easter weekend. There is potential here, but it will require strong management,and a financial commitment to renovate the entire hotel.
Not what I expect from a franchise hotel that charges about $100.00 per night. The front desk took $10 off the bill when I reported these issues, but you can probably do better in Tucson. Too bad, it looked like a nice place from the street, but I couldn't sleep once we found bugs in the bed.
You just know when you have selected the perfect place to stay when you are greeted with freshly backed cookies at the check-in counter! From the get-go, I was promptly tended to and checked in in a matter of minutes. I was pleasantly surprised when I got to my room. The room had everything I needed and then some! I had a refrigerator, iron and ironing board, phone, plenty of pillows and linens, TV with remote, TV channel guide, small bottles of shampoo, conditioner, lotion, soap, Kleenex, coffee maker, coffee, complimentary bottle of water, desk, plenty of electrical outlets... I could just go on and on! The hotel had a pool and served fresh, free breakfast every morning and even offered 2 free drinks at Happy Hour! Who says no to that? The hotel is located on a main road that takes you right to the heart of downtown Tucson. Everything I needed was available at locations nearby and I never got lost. That's a bonus! Quite honestly, if it wasn't for the fact that I was scheduled to perform at the local comedy club, I would never have left the room! Do yourself a favor and book a room here when you're in town!
The hotel is non assuming. You pull up and think average hotel. the suite with Jacuzzi tub was fantastic. The staff was very attentive. The beds comfortable. My husband and I had a wonderful get away here.
Everything was great but the parking is problematic. The breakfast was hot and tasty. The bed was very comfortable. The location was handy to the conference I was attending and the pool where I was going to swim. Would definitely stay here again if in the area. Price was fair and the hotel room was clean. The night staff was average.
The staff went above and beyond to make our group's stay great. The happy hour was a lot of fun - a really nice part of the stay. The breakfast was delicious. The staff was friendly and helpful. Will definitely stay here again!
Great breakfast and nice hot tub. Good beds. And the facilities were good for our group from Phoenix. The location is easy to find and there is a variety of shopping and restaurants in the immediate vicinity within a few blocks.
Laundry carts left in walk way all day and night. No elevator laundry stored outdoors and walk way dirty. Service pleasant except for front desk. Breakfast and Happy Hour are a Great Perk. Need more room for the housekeeping department. Ok for the price. Understand some of the "Suites" are great but not just a regular room.
You guys were great I enjoyed the breakfast each morning and the social hour loved the room nice and cozy and the staff was amazing and very friendly with us we will be coming back in the near future.
This is a converted older property with good and bad points. The renovation is new and the rooms are standard Best Western décor with all the amenities. The part to be careful about when booking is the room descriptions. A king studio suite is really just a standard sized room with the only difference being a loveseat instead of an armchair. Doesn't add much to the room since the TV is fixed wall mounted over the foot of the bed so you can't watch it from the loveseat or the desk chair. The bed is comfortable like most Best Westerns. They have a free breakfast like all Best Westerns but the hotel wasn't designed for it. The breakfast room only has 8 tables inside so seating is minimal but you can eat outside weather permitting. Really overcrowded. The room corridors are narrow so the housekeeping carts block them most of the day and you have to move the carts to get a suitcase past them. The good part: I had occasion to contact maintenance and they responded quickly and were friendly and helpful. Can't really recommend this property even over the other Best Westerns in Tucson. As a Best Western Diamond level member don't expect the usual on arrival.
Location was very convenient for trip. Hotel was very comfortable. Features made stay pleasant. Would stay again. Enjoyed breakfast area and selection. Might suggest that try to vary breakfast slightly if possible to offer variety.
This is my favorite place to stay in Tucson. The bed's are super comfortable, the property is really nice, and the rooms are always clean. The staff is amazing. They're always friendly and super helpful.
I stayed one night. I booked at one rate and at checkout, the bill was $20 more. They simply applied a different rate than what I initially booked at and I was unable to prove the error. There was nothing I could do but pay it. And tell others about it on TripAdvisor.
Very nice staff, limited features, decent breakfast. Could improve with more healthy choices (bacon, eggs, waffles, pastries are a good starts but don't work for vegans or heart patients. Soy or almon milk, egg whites, non-red meats might be good.
A group of us stayed here for a scrapbook weekend. We stayed in a suite that had a bedroom, kitchen and sofa sleeper. It was very clean and spacious. The staff was super friendly and helpful. The free breakfast was great, as it had waffles, scrambled eggs, sausage, hash browns, cereal and much more. It's definitely an older hotel, but still very nice. We had a great rate on the room. It's also in a convenient location. One negative was the wifi. We had trouble getting in and we would lose connection often. I ended up using my cell as a hot spot so I could use my laptop. I would recommend being prepared for that. However, they do have a desktop for use in the lobby.
We spent 4 nights at this hotel, enjoying the pool, hot tub, excellent breakfast and even a cocktail hour! The facility had sandwiches and entrees available and was just across from popular restaurants with discounts provided by the hotel. It is situated on a major route, which made it easy to access the Rellito Park, where we were performing.
The price was good. The bed comfortable. Staff was helpful. Breakfast included many choices. The same menu every day. When we are in the area we will probably stay again. The restaurant next offers a discount if you show your room key.
Very nice facility and nice, caring people. Hot breakfast, workout room and complimentary happy hour! Courtesy business office a plus! Name brand coffee and gourmet creamer really added to the experience.
The hotel is very comfortable, it provides for a nice stay. The suites are clean, the service is good. The location is close to U of A, which is convenient, close to shopping and restaurants. It is a very good value.
Very comfortable room, bed was wonderful, very quiet, good hot breakfast. Front desk staff was fantastic! Mariam was extremely helpful finding our Best Western number and setting up future reservations. Ramon and Mariam were extremely professional and courteous. We will be back next month.
Overall it was ok. Staff is friendly and courteous, that is a plus! I had requested a bottom floor due to family member being handicapped and upon check in, we were placed on second floor. Family member struggled going up and down the stairs. Looks like all Tucson lodgings were sold out everywhere for the weekend, if I would of found an easier access room, I would of been willing to have forfeited the nights stays and found a more accessible room. Carpet Tile transition tape upon entering our room was lifted up, very dangerous and could cause a person to trip and fall. I did notice that there is ongoing renovations in rooms.
Everything was ok. Hotel needs a lot of improvement. PJ´s restaurant smelled like an open sewer... not nice if you want to have breakfast there... Rooms are very clean, that´s great! but everything is extremely old, some light bulbs weren´t working, coffee machine was old but functional. Toilet seat was loose. Good costumer service at check-in. There´s a lot of noise... you could hear everything from the room next door.
This hotel is very reasonably priced. My room was nice and big. The pool area is filthy and the parking area needs cleaning. The staff are very friendly and the breakfast is above average. It is close to the universtiy and near restaurants. I might return. Good value but they just need to focus on cleanliness of outside area.
Visited Tucson during the 'off season' This hotel a great value for an extended stay. Close to PGA National Golf Course. Golf reason for the stay and travel. Many good places both local and major chains are close by. Shopping at major retailers within a ten minute drive. Couple miles from the main freeway in Tucson, this hotel is tucked into a really nice corner north of downtown. I will stay at the hotel again soon!
Friendly, efficient check-in staff. Clean room & good breakfast. I did not see any elevators but lots of stairwells so access to the upper level was reasonably easy. The outside area seemed a bit grubby with various stains & cigarette buts lying around - I guess they clean once a day but not more often than that. All in all I was happy as this hotel is good value for money & well-located.
A clean, quiet oasis for the weary traveler. Powerful shower, fluffy white towels, huge comfortable bed, fast internet... even decent coffee in the room! Fast, efficient check in. The pool was clean and refreshing and the complimentary breakfast went well beyond the normal cold cereal and burnt coffee. Would definitely stay again.
This Best Western is quite nice and clean, but we were unable to obtain a handicapped room that was also pet friendly for my wife's bad knees, so she had to suffer the stairs to the 2nd floor. This was interesting since nearly all of the guests we encountered (including a tour bus full that stayed overnight) were older travelers. I didn't personally see any children during our 3 night stay. Something else I found interesting was, that over our 8-day trip around the western states, and stays at multiple Best Western hotels, this was the only one that their clientele had caused the management to feel the necessity to warn guests on placards in the rooms, that if any towels, sheets, blankets or comforters (of which there were none used) were found missing, that guests would be "sold" the missing items for the prices listed. When I inquired about this at the front desk, I was told that, yes, thefts of these common guest room items was frequent enough that they had to start the practice of charging guests for them! On the plus side, a very nice Village Inn restaurant was right next door, and they give a nice discount on meals if you show your card to them. While we were there, the dog-walking chores fell to me, since my wife wasn't able to negotiate the steps that often. The hotel sits next to a partially paved road that intersects the main thoroughfare, and this area is great for pet walks. On the other side of the wall from the hotel (behind the facility) is a large area that from many angles resembles a beautiful southwestern desert garden, filled with desert cacti and other flora. Alas, from the walking path in this area, looking towards the hotel, the appearance is that of an impoverished 3rd world country, with piles of trash of every description littering the landscape. I've included photographs of this area, of both the beauty, and the wretchedness. This badly trashed appearance made me very reluctant to walk our dog behind the hotel during the nighttime hours.
Old motel: No elevator. King bed location in the room was a bad location. One light in bathroom out. One took its time to light at times. Breakfast on the other hand was excellent. Internet was excellent. Noise level was also acceptable.
This could be a fantastic hotel if someone showed some TLC. There were maintenance issues that were annoyance, noise issues in the presidential suite and the website needs to be updated. The grounds are nice, the pool and hot tub were nice, although dated. Happy hour, breakfast, etc. are great amenities but the product is not worth the price.
Just gross overall. Dirty bathrooms, dirty common area behind the breakfast building, dirty pool and pool area. The staff could have cared less about anything. "Food" during the social hour reception was popcorn and broken potato chips-no joke. What a rip-off.
I have stayed at this hotel many times over the last 5 years, it has always been my first choice for return visits. Friendly staff and nice accomodations. My room was very nice and the bed gave me a good nights sleep. The Jacuzzi was nice and hot but the jets were not at full function. Breakfast was lacking as far as the staff being able to keep items stocked but the food was good and so was the selection. All in all our stay was very enjoyable.
Good place to stay. Comfy beds. Clean bathrooms. There's a pool in the middle of the property. The complimentary, hot breakfast is located next to the pool. Food is good. Place is conveniently located to other businesses. Staff is very helpful too.
If you want to eat get there really early otherwise you will be left with the scraps. Early as in no later than 8:30 because if you get there at 8:45 the food is gone and no more is served. Note breakfast ends at 10AM. Also plan to use one of your towels to put under the door to keep insects and other things (dog poop - yes dog poop) out of your room when you sleep at night. It was a nice surprise to have to pick up dog poop from inside the room first thing in the morning.
We were very disappointed with this "Hotel". I used quotes, because it really is a low end Motel with décor and furnishings that appear to be from the 80's and 90's and haven't been well maintained. The pool was in poor repair and did not inspire us to swim. There were cigarette butts strewn about the property, and the overall feel was low end. They advertise as having suites but our wetbar suite meant that it had a small sink and a 2 burner cooktop next to the bathroom. We couldn't have used the cooktop without going out to buy a pot or pan to cook as there are no dishes, pots or pans, or silverware in the suite. So it is there for show only and so that someone can click off a cooktop as a feature on some list trying to make this property seem nicer than it is. At least one other site rates this "hotel" as a 3 star property. Don't believe it. You will be disappointed if you stay here. On the good side, the staff we interacted with were pleasant, and the room, although dated did seem to be clean.
The Best Western Foothills is our choice when we visit Tucson. It's convenient to about everything in Tucson but far enough out to be quiet and relaxing. The social period, breakfast and amenities are very nice. The employees are very accommodating and knowledgeable about the area.
We selected this hotel because it was reasonably priced and it was in a convenient location for us to visit friends in the area. We had ample room for the several days that we were in Tucson. The room was clean and comfortable. We had no problems except for the WiFi, which did not work properly in the room. Nevertheless, the WiFi in the hotel lobby functioned efficiently and was fast. The management was aware of the problem and were trying to fix the problem.
There was construction going on the day I checked in. We were given a room next to the area they were working on. I called the front desk after a couple of hours and asked how long the work would be. They assured me the work would stop at 7 pm and resume the next morning at 9 am. That was acceptable to me and it happened just that way. The room for the price was very nice. The airconditioning was good and quiet. The breakfast was good, plentiful, and fresh. You have the option to dine outside if you want, but there was more than adequate tables inside. They stocked the containers often. Very good meal to get the day started. Overall for the $52 I paid for the room, it was a very good hotel. I would stay again without hesitation.
Stayed here while moving my daughter, a UA student. A little far from school but hotel is in a nice area. It's clean, affordable, free breakfast, free wifi. No complaints. Would totally stay here again.
The room was perfect. From the cleanliness to the bed everything absolutely 100% perfect. Probably the best room in 50 nights over the last year. The social hour and breakfast also excellent. However, several guests had loose dogs. One took his two dogs for a dip in the pool. An employee WATCHED this happen and did nothing. Another on a multiday stay had her dog run wild. When this guest was reported to the front desk the clerk acknowledged there had been several complaints. Yuck. The pool itself had clear water, but you could write your name in the grey scum covered tiles. The general manager stated he had received no complaints about dogs. Seems there is a communication problem the the motel.
Stayed here two nights, very friendly staff and the rooms are clean. no problems with.room. breakfast is really good has many thing to offer like eggs hashbrowns and yogurt and happy hour has lots to offer. would definitely come back every year
I've stayed at this hotel numerous times since it has opened. Born and raised in Tucson, and not far from this location. It has ALWAYS been a great stay. Nice rooms, PJ's is good, but not fancy, standard buffet fare. Great restaurants very close by, I know, been frequenting them for decades it seems. Have to click solo this trip, but great for couples, especially jacuzzi suites.
I know my stays here will be quiet and clean and the breakfasts will be plentiful and varied and prepared onsite by folks who enjoy what they do! This older site is being further renovated and updated and continues to be very popular with a variety of guests who appreciate the cleanliness and value in rooms and the grounds. The Village Inn cafe offers guest discount and the food is good and the pies tempting! Highly recommend this Best Western and the VI
Filthy hotel outside the rooms. Carts full of trash parked everywhere. Carts full of dirty linen parked outside along the hallway where there are rooms. Stairwells, alcoves, hallways, pool area PJ's pub area, etc. all filthy needing a thorough cleaning, sweeping, butts picked up, etc.
After it bit me. Left after first night. Noisy inefficient air conditioners, BW needs to review this property. Location is good, restaurants nearby. Shuttle service. I have always found BW properties reliable until noe.
Try it out you will not be disapointed! Excellent Staff, very professional & friendly!!!!!!!! My wife & I love this place and always stay here, when we visit Tucson!!!! Simply the best 'Get-A=Way', We found!!!!!
Been here before, truth is it was better the first time. 2 for 1 at the bar and free cooked to order breakfast helps though. Get a room in the front building, parking is terrible in rear buildings, small spaces and little room to turn around. I will stay elsewhere if I can't stay up front. And the in room coffee is awful, I think the coffee maker never gets cleaned.
Recent stay in Tucson, Arizona. Not in room much during daylight hours.Air conditioner was not cooling down room properly when I retired for sleep at 8:00 P.M. Too exhausted to change rooms. Awoke at Midnight for good internet service and room was still too warm. Great front desk staff during check-in and check-out. Great Airport Shuttle Service and Driver !!
After waiting 45 minutes in line to check in, we were shown to our non-smoking room that smelled of stale cigarette smoke. When we found the tennis courts we had called to confirm were available, they had no nets. Employees seemed mostly intent on doing exactly what their job required and nothing more. Rooms, however, were clean.
This Best Western was a little below average compared to others I have stayed in. The hotel was sold out, and when I checked in at 10pm on a Friday night, there were several guests in lobby and only one employee to help guests. Rooms were fine - nothing fancy. The staff in the breakfast room were very helpful, but the room was packed and very hot - would have been nice to have a bigger breakfast space. Hotel seemed clean and all staff were nice and helpful.
I have stayed her about 6 times always with about the same experience. Comfortable beds good location and clean. Their pool is well kept up and is very nice. They serve a complimentary breakfast. A lot of properties offer a piece of stale toast and a cup of cold coffee. This place is excellent. They have eggs, sausage, hash browns, biscuits and gravy fresh waffles, and more. Everything is fresh. My only complaint is that the bed is inches from the A/C. If the bed was moved it would be more comfortable. Prices are quite reasonable. I'll be back.
we come to this hotel cause it is always nice, clean, great breakfast and happy hr and it's close to home for us. we love being close to places to eat and to buy things if needed. the hotel has always been a nice place to be at and we usually recommend it to our friends when they need a place to stay.
I have to say, I have never had a bad experience at any place reviewed well by my fellow Trip Advisors....until Now! The hotel staff were nice, and tried hard. The pool was shut down....never told why. The first room I was given, the one I reserved for my solo Stay-Cation, included a Jacuzzi tub, that was disgustingly covered in other's hair! The fridge in the kitchen was wide open, and not cold. The wiring under the stove counter was hanging down, and looked very hazardous. The whole room needed a scrubbing and updating. Loaded my things back into the car, and made a second trip to talk to the nice front desk clerk. Next room I was given had no Jacuzzi tub (I did after all reserve that), and had bugs in the bathroom that I have never seen before. I live in Tucson, and I still don't know what they were. In addition, the mattress cover was filthy. Back to the front desk, and there were no other rooms to be offered according to the front desk clerk. The place was hopping with people, and the outside walks were filthy. All of this at 930 pm. Lucky me, I was charged nothing for my experience. Don't even want to drive by the place ever again!
Excellent amenities and room location which allowed peaceful, private quality time for relaxation and option of pool and other services without additional time or waiting necessary. Location was accessible to all features or desires within Tucson offering accessible transport and nearby restaurants and grocery, etc.
The BW Foothills has become our favorite place to stay when in Tucson. The location, the beauty of the foothills, and the quality of the hotel all make it an exceptional stay for us. It proximity to several of the biggest malls in Tucson make it a must for the traveler who is shopping. The locations convenience to restaurants, shopping, and the stunning beauty of the area make it a great place to stay.
This is the best place to stay when we visit Tucson. The staff is helpful and very friendly. The beds are very comfortable. The room is clean. It is showing its age but they do a good job with the upkeep. The free breakfast is very good. Not very many hotels offer eggs, biscuits and gravy, bacon, sausage, and waffles as part of the morning offerings. Overall this is a great place to stay.
close to the places I needed - medical, shopping. Clean and the wet bar was nice to have. 20% discount at Village Inn next door. Patio bar closed early so did not experience this amenity. They do give you a couple of drink coupons upon check in
We stayed at this hotel once before with no issues. The place was clean and quiet, and the staff very professional. Unfortunately, the second time was not so pleasant. Once the weekend hit, the hotel was overrun. The pool area was jam packed with so many people, there was no room in the pool or a single chair to sit on. There were glass beer bottles, kids diving and doing flips into the pool, food and garbage everywhere. The pool party went on from 7 a.m. until 10 p.m. both Sat. and Sun. We complained 3 times and nothing was done. After 10 p.m., we saw 2 carloads of people leave the hotel. The day we left, we told the onsite manager what had happened, he was rude to us and made excuses, saying it was hot, so everyone was in the pool. Hotel management seriously lacked in ensuring the safety and comfort of the guests. We will not stay there again because of this.
June 24, 2016 was my third stay at this motel. Stephanie checked me in and was first rate! She had to answer several phone calls during he process and I was very impressed with how friendly, calm and professional she remained! An asset to her employer! I hadn't been in my room long when I received a phone call from Meghan (sp?) at the front desk just checking to be sure everything was satisfactory with my room. At that time the only minor thing was the desk chair was quite squeaky & she said she would let maintenance know. Within minutes a maintenance man was at my door. After spraying and making sure everything was tightened, it still squeaked so he said he would bring a replacement, which he did in a very short time. My other 2 stays have been the previous 2 December's so it was nice to find that the a/c worked great! The facility had been undergoing a lot of renovation during me previous two stays. The room was clean and nicely decorated. I generally have a hard time sleeping comfortably in beds other than my own but all three times at this facility I have slept great! The beds are very comfortable and that rates high with me. I met up with family there but had my own room and being alone, another important factor is feeling secure in the room. There are the two locks on the door along with a peep hole. As my room (101) was a corner room at the back of the property, I was also pleased to find locks on the windows where they could be opened but not far. The rate could not be beat and they honored a $10.00 coupon they had given me at the end of my December 2015 stay, which sweetened the deal even more. Breakfast is quite good and offers several protein choices so it is not all carbs. Great waffles and there are TWO waffle irons. The downside is the breakfast room is quite small and it was very warm and stuffy even with the ceiling fans. I had to keep using my fan to get occasional relief. This trip we managed to beat the crowds by minutes so we did not have to wait for a table. There is outdoor seating by the pool and on the side of the breakfast room but the pool was being heavily used and being June in the desert, it was hot & humid outside. There is also a Village Inn right next to the property that offers a discount by showing your room key. They are famous for their great pies and their hot chocolate is wonderfully rich and sweet! We have plans to meet up at InnSuites again in December and I look forward to it. It is also easy to get to off the I-10. Lots of nearby shopping as well.
I travel 8 night a month or more and wish all my rooms were this good! Great Mattress Good lighting Nice Shower with good pressure Very Clean Very good Breakfast Just the nicest people work there. The general manager is sooooo sweet!
Pleasant staff, nice room with refrigerator and microwave. Close to shopping and sightseeing.Free Breakfast with lots of choices was great and nice Social Hour with free drinks and snacks. Would recommend it as a very nice hotel.
Stayed in presidential suite. The hotel mgr was very made sure that we were taken care of. Due to some cleanliness issues we had with previous stay. We did have a small cleanliness issue that we were able to take care of ourselves. Empty shampoo bottle on the floor in bathroom and tub needed wiped down (soap residue). Other than that the room was very nice and clean. We love the beds. They are very comfortable. Breakfast has always been good. Actually needs a larger breakfast room when the hotel is full. Not enough room inside or out. Nice landscaping, pool.
Love this place! The room is super comfortable and the air conditioning is ice cold. Which is wonderful when it's over 100 degrees outside. It drops down to 60 degrees. Awesome! They have a happy hour from 5-6:30 where you get two free drinks, and they have appetizers available.
The staff is awesome here. Everyone is so helpful, quick and attentive. From the person at check in, the lounge/bar staff, the person who cooked breakfast, the security guard and the room attendants. The hotel is very clean and well kept.
My wife and I stay at hotels and resorts on a regular as part of our vacations and business travels. This experience at the Best Western Inn Suites at 6201 N. Oracle Rd., Tucson, AZ 85704 was exceptional. We were celebrating our 54th Wedding Anniversary. The service by every staff member we encountered was personal and exceeded our expectations. From the time we arrived till the time we checked out our stay was flawless. We will continue to use this hotel every time we have a need in the Tucson Region. We would highly recommend this hotel to ANYONE who appreciates personnel service and value.
Stayed one night in this Hotel, was close to eating places, right next door is Value Inn Restaurant which has very good food. Room was clean and very nice, everything worked, no issues. Would recommend this to anyone.
The hotel is very accomodating and clean. Had very nice stay there. Used the 2 for 1 cocktail coupon and had a very nice dinner at the restaurant. The breakfast was also very good with exceptionally fast service. Would definitely come back again.
Great place to stay. Close to my Tucson Office. Many food choices within 1-2 miles of Inn. Great bed. Newly redecorated room, clean carpet great pillows too. No road noise made it's way to my suite. Excellent value.
The staff was professional and courteous. The breakfast bar offered a nice assortment of options. The facility was very clean. The ambiance of the hotel itself is terrific! What more can you ask for when searching for a "home away from home" when you are on a business trip?
Loved the room, super quiet area, close to my doctor's clinic, easy access. The room was clean, bed was super comfortable, did not hear neighbors, breakfast was warm and had good options. Very good stay and I felt safe and comfortable in the area.
I stayed for get away with my kids. The say was great, had a great night at the pool. Very kid friendly, staff very friendly. Will return when we come back to Tucson. I've always been a best western fan and this hotel is one of the reasons why.
This Hotel is amazing with many complimentary amenities! I would definitely recommend staying here! The Social Time and Complimentary Hot Breakfast were terrific and there was ample seating for everyone. When we requested additional towels and pillows they were delivered right away.
This hotel has everything you need. It is conveniently located, rooms are clean, pool is clean, has a workout area, tennis courts and many different restaurants close by(within walking distance). The beds are comfortable and that's a big plus for me and my family. Rate was $62 per night.
This hotel employs courteous, professional people. The rooms are clean and comfortable. The property is lovely with plants and flowers. The pool was wonderful. We also enjoyed the late-afternoon happy hours and the morning hot breakfast. We will always choose this property for our vacations to Tucson.
Something must be done about the extremely noisy wheels of housekeepers carts against tiled corridors floors!! The resulting cacophony was very annoying and awoke my husband and I at a number of intervals over our two night stay. As all hotel corridors are external and situated directly along windows that are less than a foot from guest's beds, this situation makes for constantly interrupted sleep! If you don't mind being awoken very early, might not be a problem for you; however, if you would like to sleep in a bit, forget that idea!
Fantastic full breakfast! Nice rooms with refrigeradors, microwave, iron, blow dryer, nice television. Wifi was not strong. The pool and jacuzzi are nice. Hotel located in the Catalina Foothills of Tucson.
Upon our arrival (a group of nine) we were warmly welcomed by the staff at the counter. Rooms were of a comfortable size and clean, although some rooms have been upgraded others are still in that process. Restaurant staff were also very helpful.
We stayed at this hotel when we visited tucson for a conference. The rooms were decent. The location is good and within a short driving distance from restaurants and stores. The staff were helpful. They have a seperately area for breakfast and has good options. There is staff at the breakfast section who constantly replace items and talk to customers to check, which is very good. Overall, a good value for money.
I always like to stay at Best Western they have a good breakfast and my rooms are always clean. This was no exception, excellent staff. George went out of his way to make sure I could get a quiet room. I was enrolled in nighttime programs at the Kitt Peak Observatory, and wanted to get some sleeping done during the day. I would definitely stay there again
Good experience. Stephanie at front desk and Stefan at breakfast were awesome. Quiet despite renovations in progress as we were out most of the day. Close to restaurants and mall. Would stay there again
Call ahead and reserve a room away from construction. They even worked on Sunday. Promises made, promises not kept. Nice happy hour, the same breakfast every day. It was okay, just exactly the same every morning. Long breakfast time, small eating area if too cool outside.
Beautifully updated rooms, free wifi, full hot breakfast and happy hour. Lovely pool area and a very convenient central location. Excellent value and a very affordable price. I've stayed here many times and highly recommend Best Western Inn & Suites.
Clean newly remodeled, excellent location and very nice breakfast options provided by Best Western. Very quiet with little to no traffic noise. They have a nice pool area that is fenced in for child safety and well kept.
Nice location but too much updating going on at once. Front entrance torn up, many units being redone. And they are booking rooms in the middle of the work. My advise, update one section at a time and keep the paying customers away from the mess. PJ's was a welcome surprise, a small Café near the pool. But it needs to be open longer in the evenings, 5-6:30 ???
Enjoyed my stay. Great location. Nicely remodel rooms. Close to restaurants and downtown. Beautiful mountain views. Friendly and helpful staff! I recommend this hotel for business trips or a weekend getaway!
They put me in a room next to a room be redone, sounded like the hammer was going to come through the wall. When I talked with the manager, he was rude and not willing to refund me for my whole stay - even though I left a day early because of the noise. Found shorts from last guest in the dresser.
Arrived Saturday afternoon to the hotel and was greeted by the staff and Megan was very polite made checking in easy. Been in a lot hotels but I got to say our room was updated and clean. Breakfast was good and so was the hospitality. But one thing that was a pain was hearing the ice machine going all night.
As a returning guest for 18 years, this latest update is a vast gain over a previous redo. Rooms and baths are bigger and the furnishings are tasteful and comfortable. The site remains a quiet oasis so near a major Tucson street. Breakfast is consistently plentiful and tasty A daily "happy hour" is a popular extra guests can enjoy. Staff is pleasant and very helpful. I have never been disappointed here. I'm anxious to return soon.
I've stayed at other Best WEstern hotels, but this one was by far one of the best. The room, breakfast, social hour, and my interactions with all staff members were a positive experience. Megyn at the front desk even went out of her way to assign me to a suite that was newly remodeled with a comfortable bed. Very convenient location for shopping and restaurants.
We arrived at the hotel, it was easy to brings the bags up the stair, front desk was nice, but there was a big party going on next door. Called the front desk, they came up and told the folks to keep it down, it lasted five minutes and it was back up. The room was small, and there was mold on on the ceiling in the bathroom. When I checked out, the young lady was very nice, apologized a couple of times, let house keeping know-
Three nights at this hotel were more than enough. Very unsuitable for a restful night's sleep. 100 people and children in pool on night one screaming and shouting until 10pm. Woken up at 6:10am by loud mouthed men waiting outside breakfast room, waiting for it to open at 6:30am. External walk-ways damaged and dirty. Built before roll-along luggage was invented, because they had deep ridges between tiles that woke us up when luggage was bumped along the external corridors outside our bedroom. A very disappointing stay with little sleep. We had an inward facing room on the upper floor. Noise echoing up from people in the courtyard-swimming pool area below was excessive. Spacious rooms but the hotel design, which would have been attractive in the 1970's, is not practical today.
This was my first stay at a BW and it was terrible. Low life guests under the influence partying till late night. Boombox in the room next to me. Night staff did not stand up for me; they just called and warned the offender without taking firm action. Disturbance did not stop. I had to move to another room. Management and staff should be firm with offenders and throw them on the street if they do not follow the rules. I expect piece and quiet at a hotel after 10 PM. That is a basic expectation. Hoteliers have a higher standard of care toward their guests and should protect those that are peaceful and obey the rules.
We have stayed at other BW hotels, but this one was by far the best. We liked everything about it. The suite, breakfast, social hour, and my encounter with all staff members was a positive experience. The manager even went out of his way to assign us a suite that satisfied us. We had an emergency, and had to leave early. They were so understanding, and even helped me load the luggage in the car, since my husband was in the hospital.
This hotel is good for short term stays in the area. It's close to a busy road so there is noise which dies down at night. The rooms they call "suite" are really just regular rooms in size. There is nothing special about them. So no need to pay extra for that. Overall the hotel is ok but nothing special. Good for one or two nights, but not for a vacation.
Whenever I go to Tucson I always stop here. Excellent service and a very good value. PJ's, their little breakfast restaurant is the best I have ever experienced. The staff is always helpful and informative from housekeeping to maintenance to front desk.
I think this is 2nd worse hotel I've stayed in Room-wise in the US. I've stayed here before about 8 years ago during business trips and did not experience this. Housekeeping was called back to our room several times due to cleanliness issues and dirty sofa was not attended to. I'm okay with old & occasionally worn furniture but I'm not okay with dirty. I wouldn't stay here again.
Rooms were ok, exercise room was terrible, and breakfast not up to typical Best Western standards. I stay in Best Western a lot and this one is not of the quality I usually experience. This is the closest one to work though so I stay there.
Nice place for families. Good breakfast, tennis courts, pool. But when they say a room is a "suite", they just mean a room. You have to get an executive suite to get two rooms. Book at bwsuite.com for good rates.
Room had two queen beds, desk, chair, microwave/mini fridge, coffee one pot, hair dryer etc. Big large hot breakfast buffet with real eggs and sausage, waffles, biscuits & gravy, 3 juices and great coffee. Had a swimming pool which we didn't use, laundry facilities were outside. Tennis courts we didn't use either. Nice flat screen TV. Free hi speed internet. Very nice motel to stay at, felt like a resort.
We stayed 4 nights. The breakfast was good, more than the usual choices. The evening reception was ok too. The staff was friendly and helpful. Our room was adequate and clean. The only negative I can say is that the sheets really didn't fit the bed. The bottom fitted sheet kept coming loose. Housekeeping kept making our bed everyday, but it still came undone each night.
Price was within range for this type of hotel, but the walls are thin and outside noise (people getting up early and dragging their suitcases up and down the tiled hallway) was unbearable in the morning.
They state this suite has two bathrooms. Not even close; the toilet and jetted tub/shower are in a separate room, the tile on the deck surrounding the jetted tub is colapsing and has mold on it. And the sink and vanity are in the bedroom. I believe this is very deceptive . There is a mini kitchen with no amenities, plastic wear, bowls, plates etc. It has a bar to eat at but no chairs or stools to utilize it. There was an onion ring on the floor by the couch and a cock roach on the desk in the living room when we left. 1 small bar of soap (facial size) provided by the sink in the bedroom, none in the shower or kitchenette. It did include a complimentary drink and breakfast which we did not utilize.
Having stayed at this hotel in the past I clearly forgot just how average this property really has stayed. Lack of improvements since my last visit 3 years shows. Room: First room we were given- Rusty door frame, stains on couch seats, telephone inoperable, a horror show of an outdated room. We were promptly moved to room 214, much newer than 116. Table in 214 legs wobbly, kitchenette very small. I should have known better when room description said "kitchen". Breakfast: Free for those staying at the hotel. It seems that people come from all over to take advantage. No checks and balances creates the "herd" as noted in a previous comment. The food good, staff very good. Happy Hour: again note the "herd" comments. The staff here Very Good and polite. Popcorn excellent. A little more research in the area would yield a much nicer hotel with "spa credits, golfing, etc". Disappointed.
Liked the fact that the rooms are suites. Gives a little more room to spread out. My son loved the room, and spread his toys out. The room looked like it was going through renovation or in the process. I'm a detail oriented person...so details catch my attention immediately. Calking around tub, eye sore! Why is the sink in the bedroom? Plus the plumbing is exposed under the sink. Come on....for the price of the room. Use a cabinet instead of a vanity sink. Made the room look cheap which it wasn't. Wall papered rooms...looks like paper hangers where inexperienced. Above the counter to kitchen area...glue all over the place. I'm done. There was more, but my son and I did enjoy the room regardless of a couple of attention to detail items. The room over looked the pool area. We slept really good...bed was awesome! They do have a nice business area in the lobby. Had my laptop, but did not check out the internet. Just enjoyed eating pizza and hanging with my three year old son. Will probably consider coming here again. Close to two big malls.
Good location and easy to find. Stayed on a Friday, Saturday and Sunday so it was crowded and busy. Breakfast, Forget it, was like a drive on a crowded freeway during rush hour. Business space was great, had a four terminal access. Staff was nice. Housekeeping was obstructive. This location was good and bad seemed like no middle ground.
hard to say, 1st time at this place, and a best western, I have always stayed at a comfort inn, or la quinta, but I didn't like the fact the floors turned our feet black with in an instant, and the fact that we were tired and had to move from room to room, we weren't offered any type of discount,
Whenever we are in Tucson for business or leisure, this is our hotel of choice. It's convenient to all of Tucson and we find that the hotel's staff is very friendly and personable. The rates are very reasonable. The Happy Hour and breakfast are quite enjoyable.
Very nice hotel with great facilities, clean and comfortable rooms and professional service. We highly recommend it, especially for shopping trips, as it is very close to two shopping malls, and within minutes to a pharmacy, which we needed at night.
We have stayed at this hotel 3 different times and each time we have stayed longer. They are pleasant to do business with and the amenities are good. The breakfast is amazing and the social hour is tons of fun.
Good location, old motel-style facility, but well kept and appointed. A colleague stayed in a nearby Comfort Inn and paid nearly twice as much for a room that was pretty well worn out. Nice breakfast.
Used to be nice, not so much anymore. (We stayed in one of the jacuzzi suites a couple of years ago and it was great. Very nice, clean, great amenities.) When we stayed there again in Nov 2015 it was a huge disappointment. Everything in the room was breaking, broken or falling apart; peeling paint & wallpaper, water damage, ripped/cracked furniture, missing light bulbs, the knobs in the jacuzzi tub kept coming off, and other than the bed (thankfully) it wasn't clean; dingy, dusty & cobwebs. At least the free breakfast was still a great spread and the small pool is nice and the staff were all courteous & professional but the room was awful. Won't be going back.
In our short travel around Arizona we stayed here 2 nights. At check in Ramon was very friendly and efficient. Our room was clean. Breakfast and social hour was great. Laying by the pool was very relaxing if there were not rowdy kids around. Not that I blame them. They need their fun. Our room (108) by the pool was not a good choice for us. Too loud from pool noise and the clunk clunk of suitcases going by.
My family and I had a soccer tournament in Tucson. This Best Western was a perfect place to stay. Nice Clean room we stayed in the King suite and loved it! The pool was great the kids enjoyed it and the grown ups enjoyed the hot tub. The Breakfast was delicious and had tons of choices. We definitely will be staying here again!
Very comfortable stay and excellent staff. Great breakfast and happy hour. Fabulous price. Beautiful rooftop deck for happy hour. Very convenient central location near River and Oracle. Highly recommended.
We always select Best Western wherever we go. Here, an aging physical facility was staffed by energetic and competent staff, but physical facility was appalling and "dangerous." Broken stone steps with sections missing, shaky railings, housekeeping supplies stacked around staircases, questionable food serving methods in "cafe" and more. Moldy rooms, loud, old A/C units, peeling wallpaper. My absolute jaw dropper were the washers and dryers located right next to the "cafe" entrance. How about the smells of dirty laundry and roaring dryers as you try to breakfast in a smoky room way too small for number of guests. BW needs to invest some funds into bringing this facility up to what is normally represented by its brand name.
Main reason I choose this hotel was for the jacuzzi tub. The controls on the tub were broken. At breakfast, there was not enough seating available for the size of the hotel. Couldn't even get a additional pillow when requested.
I chose this hotel because we had the option to bring our dogs. We ended up not bringing our dogs, and we were not bothered by any one else's dogs. We were happy that other rooms were available for our family members and friends. I enjoyed the wifi. We were pleasantly surprised. It was one of the better Best Western we stayed in. The food was excellent and it was prepared well and there was enough of it. I really enjoyed the scrambled eggs and sausage. Staff there was excellent. I enjoyed being able to sit outdoors also.
What does this hotel get right, just about everything, it's biggest assest is its staff from front desk, to housekeeping to PJs bar, nothing ever seemed any trouble to them if you needed anything. The hotel itself is good too, good sized rooms, comfy bed, microwave, fridge, iron, ample car parking. Plenty storage options. For a "motel" layout it just felt right. Why not 5 out of 5 then, the one area that lets it down is breakfast, PJs is too small, the food choice wasn't great, to the extent that we eat breakfast at the Village Inn next door. I am told from talking to the staff about this that they plan to extend the breakfast facility later this year, that if successfull, would be the icing on the cake. We will be back in the future to see as this is the ideal accomodation for a Tucson vacation.
Room was clean, updated and nicely decorated. Loved the makeup mirror. Room was on the second floor facing outside. Some rooms face the courtyard. There are no elevators. Pool area felt cramped although my grandkids enjoyed the heated pool and hot tub. Went to PJ's. A small building within the courtyard for breakfast. The breakfast area was very small in size. Inadequate to meet the needs of the guests in this size of a hotel. There were about 10 small round tables crammed together with a narrow walkway to the area where the food was placed separating the food from the tables. Sure we could have taken the food way back to our room but we wanted to enjoy breakfast. On a warmer day we could have eaten outside as there were maybe 2 tables outside. Opted to go to the Village Inn next door. I resented the fact we had to do that. Will stay somewhere else next time we are in Tucson.
This Best Western in the Tucson foothills may not be the least expensive - I suspect that there are some in that category. But for the money one can have a very comfortable room, experience very pleasant and helpful staff and have one of the best breakfasts of any that provide breakfasts with their room charge. This is my experience - only in traveling abroad with a tour group have I had dual or better. The complementary late afternoon wine or beer, the one time we were there at that hour, was delightful. It is not at all difficult to get to the mountains, desert or to a shopping center from this location.
A group of us stayed here on business and we were all pleased. The staff was professional and very friendly. the rooms very clean and up to date. We also greatly appreciated the nice offering of wine or beer from the pool side lounge during happy hour.
We moved to this hotel after finding our previous lodging overpriced. Well, the price may have been right here but.... The room was awkwardly laid out with an oversized desk and chair blocking the entrance to the rest of the room. The kitchenette was ridiculously laid out with a 2 burner (?!) hot plate, a tiny sink and a dysfunctionally placed microwave (at right angles to the sink on a shelf difficult to reach for anyone shorter than 5'5"). At least the fridge worked and was easy to use. The bathroom was updated. Breakfast was a joke as the facility was much too small for the packed house trying to get a free meal. The pool was small and the hot tub mingy. Towels were available only on the unused deck chairs - no central location to pick up or drop off. And then there was the service carts with the square wheels - really? Noisy and strange for a Best Western. Won't be staying here again.
We hoped for a kitchenette that was, as advertised, fully ready. The burners had no pans beneath them, the fridge was a mini with no freezer to speak of, and there were no pots/pans/utensils. The property was generally quiet and there was sufficient parking. Although it's near many places to eat, most of them require a vehicle to access safely. The pool seemed clean; the breakfast was typical and boring though the staff were friendly and polite. Don't even think about putting someone on the sofa sleeper: it was awful.
My department booked this hotel . Room was ok but dated , I had a room on pool side which was nice but all including children are allowed to play and swim until 10 pm. So don't plan on any quite time until after 10 pm . I had my room serviced and found on my return that I was missing money left on the desk as well as my earbuds, after contacting managment I recieved no reply. I re contacted management two days later and they told me they had to wait until the employee returned from their vacation to make a decision? So I guess my time, money and items missing are not important, I felt violated, so no trust In allowing my room to get serviced again. What a tremble experience and service..
We stayed here in November for a wedding for one night and rented two rooms. Me and my wife decided to pay a little more and upgrade to a whirlpool suite. The room is extremely dated and smelled strongly of deodorizer. The other smelled so strongly of cigarette smoke. When we checked in the whirlpool in the room still had a little water still around the drain and little black hairs still in the tub. Called the front desk and asked them to please clean it up before we get back (6 hours later) when we got back to the room they left the little hairs and pulled the plug on the drain. When we checked out I asked to talk to the manager so I could get the extra 15 a night we spent for the upgrade since the reason we upgraded we were not able to use. She said there wasn't a manager. I asked her how she can deal with an issue with no manager she said she just writes it down. Tried for two weeks trying to speak to a manager nobody answered my call. We travel a lot to Tucson and will be taking my business elsewhere when we go to Tucson in the future.
I enjoyed my stay and thank you to the staff, everyone was so nice and willing to help. The breakfast is fantastic along with the happy hour drinks. Room was clean and they made sure to call me after check in to see if I needed anything for my stay. Having them pick me up at the airport for free also saved me quite a bit of money on a taxi. Looking forward to returning and will stay here.
Hotel is nice, wasn't told I would be getting a smoking room, so a little irritated with that, also wasn't told I could receive 20% off my meal at the Village Inn next door so I paid full price. Otherwise Pretty good.
Nice place to stay in Tucson area to see the Biosphere and the Air and Space Museum. Also close to several good golf courses. Plenty of nice resturants in the area and a helpful staff. Nice area, out of the busy part of town.
The hotel was a little older than I expected. The room we were stayed in definitely needed an upgrade, but it served its purpose. Bed was comfortable. TV worked. Breakfast was good. Overall, the one night stay was comfortable.
My husband and I stayed here after flying in from Colorado for my daughter's wedding. The staff was very welcoming from the moment we set foot in the door. The young lady who helped me at the front desk was helpful and courteous and even made sure we got a warm cookie straight from the oven before we headed off to our room. Our room was clean and comfortable. We enjoyed the lovely pool and jacuzzi but what sealed it for me was the complementary drinks that were provided for happy hour. Breakfast was wonderful with friendly staff. I can't say enough about our experience here and it was totally affordable to boot! I will definitely be staying here the next time I am in the area. I work in hospitality myself and have a true appreciation for a well run business.
Had an early morning sporting event in Tucson and wanted tor drive down the night before. Because we just needed a place to sleep, we were just looking for a clean hotel at a good rate. This property was old but updated and adequate for our needs. Good value because the rate was very low. Beds were comfortable.
This hotel is worth the price you pay. They are attentive if you have a problem. The people are nice that work there. The mattresses are fine, but the pullout with the couch is very uncomfortable. I have stayed there multiple times and will again.
One of the worst handicap accessible hotel experiences ever. Too much furniture, doors too narrow, shower floods entire bathroom, sink was chin-height, rug too thick to roll on, no way to get around in bedroom, no way to get to windows if in a wheelchair. Other problems - A/C didn't work & never got fixed. No outlets that could be reached without either standing, moving the bed, or crawling underneath something. No ice machine anywhere near my room.
Best Western Inn/Suites Tucson Foothills was great! Just where we needed a Best Western to be! Easy to find! We were last minute guests and they helped us with picking a restaurant nearby. Very helpful staff. Very clean!! Breakfast was what you would expect with the full assortment of Best Western fare!
after a stressful flight from Minneapolis, and major problems with a rental car agency, it was such a relief to find the room was clean, and as advertised. staff was professional, good location. thank you for a hassle free stay. I wish all hotels were run as efficiently as this one.
Overall this hotel is good. Clean, comfortable, a good value for the money. The bed was very comfortable. Outside entrances. Our room faced the pool. A little noisier during the day, but quiet at night. Wall mounted flat screen TV with updated modern decor. The bathrooms are a little outdated but clean. Small fridge in the bathroom area. The closet was to small if you were staying for a longer period of timel.
The hotel's appearance was nice and inviting. The service was excellent. Everyone seemed willing to go out of their way to help you. The room was very clean. The bathroom was very clean. The bed was super comfy and the wonderful and surprising thing about my stay is that it was very quiet, Even though it was a busy weekend for the hotel, the noise at night and in the morning was very minimum. It was a very comfortable stay,
Rooms were being updated, since our last stay a year ago. Nice new gray tile at the entry and on the bathroom floor and in the shower surround. New granite counter in the bathroom, newly painted wall, you could still smell that fresh paint smell. One of the nicest decorated Best Western we have stayed, even the workers were very happy, friendly and polite. Barry that worked the breakfast is the nicest employee we had contact with during our stay. Barry is always smiling and has great customer service skills, a great character (we thought he was the manager) because he cared so much about all the guest each and every day. We also enjoyed his Choice of music. The General Manager ( Jeff) uses profanity lots yelling at employees, how unprofessional can you The newer looking room and Barry made the rating, not the GM.
I reserved this room as a Priceline 3 star. It should be a 2 star. Had it been a 2 star, I would have rated a 4 instead of a 3 but my expectations for a 3 star were certainly not met. The carpet was stained and had desperate need to be shampooed. The bathroom floor had a few black hairs on it. Other than the cleanliness, the room was fine. King bed (not as hard as I prefer) and a small desk. The breakfast room had a very good breakfast but the room was full. There were tables and chairs outside so we were able to sit to eat. Had biscuits & gravy, scrambled eggs. Potatoes, sausage. The apple juice was too diluted but everything else was good. Parking was pretty easy.
I liked this hotel. The room was clean and quiet with comfortable beds and lots of pillows. They offer a variety of amenities like an outdoor pool and laundry facilities. There is a free breakfast and a happy hour with complimentary snacks. It is very convenient as it is about 10 minutes to downtown and 10 minutes to the university of Arizona, so whatever brings you to Tucson, this is your hotel. I'll definitely stay here again.
Really don't understand the 1 star reviews. This is a nice, clean, super affordable hotel. Our room was large, tidy, modern, and comfortable. We had a fridge, coffee maker, and microwave. George at the front desk was friendly and helpful, and our check in was quick. The area was safe and quiet. We had zero complaints and will definitely stay again.
I would not recommend the Tucson hotel. The family next door was loud and I needed to knock on the door to quiet them down. I heard beeps from the cars being locked. It was noisy. Normally I have positive experiences with the Best Western Hotels. I must say, I was disappointed.
Check your credit card statement! The Hotel tried to charge me for one extra night! Although the staff is friendly it appears that the staff is not trained well. The pool was rarely opened up on time. The location in the Tucson Foothills is great and there is Whole Foods nearby.
Where do I begin. First night we went to bed at 9:00 PM to be woken by rolling cart sounds. Called front desk at 10:30, it stopped. About midnight we here rolling sounds like suitcases on and off until 2:30 am. 5:30 am room beside us takes a shower, we hear dipping sounds, I mean loud and then a big rumble like the pipes were going to explode! It actually shook the wall when they turned off their shower. I have a video of the loud dripping sounds that went on, I'm serious, they're LOUD! Then by the closet you can hear dripping sounds too, all the time. Like the pipes are leaking. 2nd night woken up by the sound of dogs barking around midnight. Back to sleep around two AM neighbors wake us up with loud chatting, paper thin walls! The room was recently refurbished. It was so small for two queens. One bed was close up by the door which cold air was coming through badly. You could hear everything outside the door. The other bed, going to and from the bathroom you walk right into the office chair. The bathroom sink projects out way to far which leaves you to bend way over to wash your face, poor design. The microwave takes up a good portion of the bathroom sink. White stains on carpet, dirt on walls. Very cramped room. Small, cramped breakfast area. Had to park all the way on other side of hotel to get to my room. Horrible parking lot. Very poor remodel job. Terrible patch work over shower I paid premium rate for this room. Was suppose to be a relaxing vacation for me and my aunt. Was not that at all. No sleep for two nights. The employees at front desk were very kind. Had to remind the manager to call me about the first nights complaint. He gave is the room for free, sounds nice huh, not really, not when your on vacation and don't get sleep. Second night I called and manager never called back. At 170 a night, I should at least get a good nights sleep. Since the manager didn't call me back, I am leaving this review along with pictures to follow. On the good side, the bed was decent and there was plenty of hot water and good pressure. Oh and the second night our heater went out!!!
We are in Tucson every few months and this is our favorite place to stay. It's clean, quiet, and convenient to everything from central to north Tucson. The staff is always helpful. One of them recommended El Guero Canelo for tthe famous Sonoran hotdogs. We stop there frequently now.
This thing place is the most cost effective place and feature rich place. With the pool, spa, fitness room Internet, and full breakfast it was excellent. The only it lacked was a lift for luggage going to the 2nd floor.
I expected more from a Best Western. This was by far the worst hotel I have stayed in. The room was small, not very clean and totally uncomfortable. It looked like the recent repairs were done by a blind armature. The bathroom grouting was a total joke as well as the other repairs made to the room. We visited the breakfast room once and decided to eat out of the hotel. We would not stay here again, even if we were offered free rooms.
My husband and I just 4 nights at this hotel during the Tucson Gem and Mineral Show and was very happy with the accommodations. The room was very clean and spacious, and the bed quite comfortable. They have a happy hour every evening from 5-6:30 with free wine and beer, and probably the best complimentary breakfast we have had in a hotel..a great selection. Highly recommend..we will be back!
This hotel was filthy and full of barking dogs. The carpet in our room was so dirty it looked like it had not been vacuumed in a year. The AC was next to the bed and blew freezing air on us at night. The construction debris in the parking lot left us with an expensive flat tire.
The place is older and in disrepair. I would urge all travelers to find another place. Just not acceptable. "Rest" is very small and at 8 AM there is not enough room to sit, etc. Cooking odors fill the small room. Not acceptable.
The hotel was very easy to check into and out of. The rooms were spacious and had a microwave and refrigerator, if needed. The staff recommended and excellent restaurant in the area and had very good cookies for the customers.
It's a good and "cheap"option, it includes breakfast though it's not varied and the restaurant stinks (grease smell all over your clothes). The room was clean, people were nice, except the last day when the shuttle I asked for wan't there, they say they offer free shuttle to the airport but only starting at 7 a.m. (supposedly) I booked the shuttle and there was no one there to take me the next day, finally the manteinance guy took me but I was about to miss the flight. If you have an early flight don't expect to be taken by the hotel shuttle. The hotel should clarify that the shuttle service has limited hours, I felt really disappointed.
A really great place to stay - friendly staff, informative and willing to go extra for you. I loved my night here while driving across the country. The setting is really nice - i had a quiet room but did have to carry my suitcase up the stairs as no elevator. Still, that was ok as everything else was well done.
Stayed here while on a family trip to Tucson. The hotel is well managed and a very nice place to stay. There was some remodeling going on while we were there, but it only caused some minor inconvenience for a short time. The breakfast is very well done with some hot items prepared there. Lots of choices at breakfast.
This was close to the hospital where my husband had his surgery. They were very helpful and gave a discount because of the hospital visit. Thank you. The breakfast they service was very good. I can not say much more as I was at the hospital as much as I could.
Convenient location; helpful staff; very good complimentary breakfast. Mattress was very comfortable, plenty of pillows, towels and bath amenities. East access on SR 77 to roads leading to I-10. Parking was plentiful and right in front of my room. Was on ground floor so I don't think there was an elevator to second floor.
This hotel has been recently refurbished. The bed was comfortable and the water was hot. The free breakfast is served in a small building that was VERY poorly ventilated. Thus hair-skin-and clothing absorbed the odors of food and grease. Why take a shower before breakfast?
Very bad management, resulting in very low "people skills" employees, resulting in overall bad service. Asked to has rooms near each other, we where placed several buildings apart ! No hot water in our bathroom sink ! Slow Wi-Fi and a very small always full lounge / breakfast area !
Jeff, the General Manager, hooked us up with a suite with an in ground hot tub. The staff was professional and prompt. We requested a dish pack to prepare a dinner. Breakfast wad scrambled eggs, sausages, bisquits/gravy, and fried potatoes. If that doesn't suit you there is a restaurant on the north side of the same parking lot. Great central location. We will return.
Stayed one night while visiting friends in Tucson. Only complaint is room wasn't near where we had to park our car. More of a hassle than anything. Bed very comfortable with quality sheets. Room was very quiet. Didn't take advantage of breakfast.
The rooms are clean, comfortable and offer good amenities. Just remember to bring your own pillow(s). If in north Tucson, this is a great location, whether for pleasure or business. The bar/breakfast area is a small, cramped area.
I had the misfortune of staying at this location as an overflow hotel option for a conference I was attending. Please remove the sad excuse for a "fitness center". Why offer it as an option? Housekeeping took my shampoo (hotel supplied shampoo) from the shower and didn't replace it so I had no shampoo one morning. Garbage trucks were picking up dumpsters at 4:30 a.m. on Monday. 4:30 a.m! P.J's, the "bar", smelled of burnt cooking oil. I was very disappointed in the experience.
We have stayed at other Best Western Hotels that had hardwood floors which gave the overall feel a cleaner and neater appearance. Needs better security at night as people were climbing over the pool fence and using the Spa at midnight. They were very noisy.
Hotel staff went out of their way to make our post surgery stay excellent. They helped me with having a post operative breakfast for my wife when we returned from the surgery center. In the evening they made sure she was comfortably seated for "Happy Hour." They also made sure things we needed refrigerated were done so we could use them next day.
We were there to see north Tucson area and this hotel was well situated for that. Room was clean and the bed was comfortable; the rate was reasonable. Our only issue was the "exercise facility" was a recumbent bike and a small universal, which did not work for us. We would stay there again.
Not happy with my stay. The room had no drapes on the window. Insufficient towels in the room. The best thing that I say is that the bed was very comfortable. The off-road parking was acceptable, away from road noise. The room, otherwise, was acceptable. There was an unstated deposit charged and I was not advised at checkout and only found out when my bank statement came. I still have not received the $50 charged me in my bank statement.
The bed was very comfortable and the room was nice and clean! The location was close to the University of Arizona and also close to restaurants and gas stations. The on-line price was great!! Plus they take AAA. When we arrived, late into the night, the hotel was very full but quiet.
This looks like it used to be an apartment building, which is nice if you like separate rooms. The set-up was a bit different than most hotel rooms, but if we were staying longer than one night, the kitchen would have been handy. It looks like they are trying to improve the property, but overall a good stay. The only problem is the breakfast area is too small and poorly ventilated.
The best place to stay is the Best Western, Foothills. You get great value for the money... a complete breakfast bar; 2 drinks and snacks for Happy Hour; a clean spa and swimming pool available all year round. When visiting Tucson, I make sure to stay here.
Was in town for a week long business conference, and used this hotel for overflow... I have already misspoke according to definitions hotels usually have rooms that are accessible from the inside - these aren't it is a MOTEL. There were some renovations but the rooms needed updating and better housekeeping- I had dead bugs in my room. The buildings were spread out and there was no elevator for those who may need it, at least not one I could visibly find. Overall not a great experience. Also the description says near UA campus, if 20 minutes / 7.5 miles is close then it's close. Sorry wasn't impressed.
The room was very clean and nice the amenities were awesome ! The bed was very comfortable and the staff was very friendly and nice. easy to find !the food was really good I will definitely stay here again
Still waiting, 3 days after our stay, for the 2 pillows and extra blanket that was asked for, 4 different times. Was told each time that they were on their way. Kind of hard when there are 3 adults and one will use the pullout sofa and there are no pillows. Had to fold something up to use. And the blanket is thin and you need to find something else for cover. Have stayed here many times before. Never had this problem before. Hope this is not going to become the new norm.
Nice stay with friendly staff but hotel needs some updating and new carpets. Not bad but not great, good breakfast and easy to park and get around Tucson. I would stay again but hope they do some updating to all the rooms.
Had a great stay here. The rate was great. The staff was super helpful and friendly, and the bed was comfortable. The room was clean and centrally located to what I needed in Tucson. I'll definitely be back.
Just needed a bed for the one night we'd be in Tucson. This place offered so much more than the bed. It's located close to a mall, had a heated pool and gave us a great complimentary breakfast. We will return when we're in Tucson again!
There's nothing particularly wrong with this motel. The room was decent, although the location off the parking lot was not the greatest. The breakfast was good with several hot offerings, although the room was crowded with no seating available much of the time, and the location was good if you do not need to be next to the freeway, although getting in and out was sometimes a challenge. We'd likely come back, but will also look at other options.
We were disappointed in our room/suite during our recent stay in Tucson-we will not be staying at this hotel again! Run down, lights in our room were burned out/not working, bed ok, wireless spotty. The rooms looked nothing like what is listed online. There was hot breakfast every morning and coffee. However The hotel would not allow us a late check out, even with a fee-as our flight did not leave until 5pm the evening of.
You never know what you'll get when you stay at a best western. Well this one is one of the better ones!! The place has some age but it's been recently remodeled and it's really nice! They have a nice hot breakfast spread too. There a bunch of good restaurants nearby too.
This hotel is not on the hwy. it is off the beaten track a bit. Rooms are clean and reasonably priced with breakfast. Breakfasts are full breakfasts. Rooms have thin walls though. Rooms have recently been renovated.
This hotel was average to mediocre. The bed was so/so. The wi fi was occasionally spotty. Breakfast was ok. The hotel charged a $50 damage deposit which would be only charged if we damaged the room. I have never had this experience. This was a red flag to me that this might not be a hotel I would want to stay in again. The police were called to a room the night we were there.
In a Thanksgiving visit to Tucson, we again stayed at the BW InnSuites Tucson Foothills, which is quickly becoming our favorite place to stay while in Tucson. We discovered another surprise from the last trip that we enjoyed so much because of the hotel being centered between two major shopping malls. Well add a third major mall close to the hotel now that the Outlet mall just off I-10 and Twin Peaks road is open. WOW is it something, just huge and adds another major shopping spot convenient to the hotel. While we were there for Thanksgiving with family and shopping, we again experienced an outstanding stay, and an exceptional experience because of the incredible staff. Add to that they are doing what appears to be thousands of dollars of renovation, makes our future stay at the BW InnSuites even more certain. Modest price, excellent rooms, convenient for shopping, what more can one ask of a place to stay!
Long wait to check in dirty room,dirty bathtub.Maid wakes us up at !) AM because no "do not disturb" sign available.Use to be a good place to stay and relax,we will be trying out another place on next trip to Tucson.If your on a tight budget and don't mind cleaning up a little this place is not all that bad.
The hotel staff was friendly and helpful and the location works if you want to be near restaurants, shopping, etc.. I was concerned when I saw a Fox Sports bus located on the premises and my concerns were justified when the adult members of a sports team started screaming and 'partying' in the middle of the afternoon, running back and forth between multiple hotel rooms. So our attempts to relax outside while we could still catch some sunshine quickly ended. So be aware if you see a sports team bus on the premises when you check in.
This hotel has a ways to go before I will stay again. The card key/lock mechanism was faulty and took several tries before opening, I repeatedly, i.e. every night, had to go to the lobby to get normal room service item (wash cloths, hand towels, coffee cartridges). The door was left ajar one day. I could get no satisfaction from reporting these items to the lobby and after 4-5 times finally gave up.
Very well located to shopping and restaurants in a popular part of the city of Tucson. The huge Tucson Mall is only 3 minutes away. We would certainly stay at this hotel again when in Tucson. We were visiting Family who lived close by, which is a special reason for us choosing this hotel. This hotel is about 10 minutes driving from the I-10 Freeway.
This is a great place to stay without having to pay an arm and leg. All the staff are friendly and go out of their way to help. The breakfast was great addition to the stay so that I did not have to leave for good food.
My buddy and I stayed at this hotel four nights: Tuesday through Friday, then the following Sunday. The room we had for the first three nights was most comfortable and large, and the room we had for one night was somewhat smaller; but, all were above average and the price couldn't be beat. Beds were comfortable, bathrooms clean, and the wi-fi and TVs worked. Noise was negligible although one night a couple in an adjoining room had an argument, and in the morning after 7:00 people pulling suitcases down the (outside) hallways could be heard. The "free" breakfasts were of decent quality and food was plentiful except for the Monday morning, when they ran out early. Coffee was quite good and strong. Staff were friendly and helpful. I would suggest getting to breakfast by 8:00 for a table (the venue is small) and choice of food. I would give this hotel four and one-half stars if I could, but think it deserves five rather than four stars given the choice.
I have stayed at this property on a dozen occasions over the last 15 years. It is a convenient location, has large rooms and includes the standard breakfast buffet. The service is what can generally be expected from a Best Western - which is good. This property however is in need of renovation - nothing has changed over the last 15 years and it was not new then. The carpets are a bit sticky, the heating/cooling units make a fair amount of noise and the bathrooms need new, updated fixtures. It's ok but there are newer properties in the area that I will likely try in the future.
Very clean Hotel, the free breakfast is really nice and has everything you would want to eat. Also, the hotel has a refrigerator and microwave which all hotels do not supply. You also get free internet. These are things that make the hotel a much better place to stay. Overall, I would recommend to this hotel to others.
There is great potential for this property to be quite wonderful. We found the front staff to be very welcoming and considerate. The difference is a lack of attention to details. The grounds just seem shabby and ill kept with broken tiles and chipped out stairway; trash and cigarette butts on the ground; dirty laundry cart as obstacles to reaching your room. We were in a 2 room suite that had a rather unique configuration. The kitchen area was on the left as you came with a half wall as separation with the back of a microwave facing the front room. The walls had incurred some damage to the wall paper in the front room that had not really been repaired, and in the kitchen, water damage at the window left the wallpaper buckled and warped down the wall. In the front room, the telephone jack was on the outside wall and the phone was on the opposite wall requiring a phone cord to string across the floor. An interesting bathroom configuration had the toilet and tub/shower behind the kitchen, and the sink in the bedroom. With just two of us, that would have worked out ok, but might not be so great if there had been someone using the hide-a-bed in the front room. The inconvenience that we found was that there was no mirror over the sink. That was on a wall outside the bathroom. We tried to have the offered breakfast but it is in a small cabana by the pool, and was overcrowded. There is a nice restaurant that shares the parking lot with the hotel where we ate breakfast. They offer a discount to hotel guests, but we didn't find that out until later.
Traffic from main road can be an issue. I felt like I was in a sardine can as the rooms layout of property gives zero privacy. The carpet was filthy, and the mattress was horrendous! I suffer from chronic back pain, and these must be the cheapest mattresses made. I woke up in excruciating pain. It was not a pleasant stay. The late night maintenance staff were great though! I did use the spa, and though the temp was great, the jets lacked pressure. If you're on a budget, or have no other food options, go to the Natural Grocers located at the Northeast corner of Oracle and Orange Grove in the TJ Maxx strip mall. They have a great in-room selection of cheap food for the microwave! If you have a sweet tooth, the Village Inn is located just in front of the motel, and the cream pie is to die for. (There goes the healthy entree) ;)
It was a nice enough hotel. A little noisy when people walked by your room. No problems, enjoyed our stay. Nice area close to the foothills and plenty of places to shop and eat. The hotel is priced right and in a good location.
I'm a very low maintenance person. I don't need very much to be happy. I would first like to say that the hotel staff was very friendly and courteous. The breakfast was fairly extensive compared to most other continental breakfasts. One of the small issues that I had was that my shower had quite a substantial leak. It wasn't just dripping water; the leak was a steady stream of water. Even that I could live with considering I would only be staying there for a couple of days. However, my major issue was the wifi. I do quite a lot of work on the internet, and the wifi was virtually non-existent. The internet was painfully slow, and I kept having to reconnect to the wifi even though I hadn't even left the room. If the internet connection is going to be unusable, why bother even having it?
This hotel was wonderful. It was nicely located about 8 miles straight down oracle to old town. We were here for the Day of the Dead festival which was also wonderful. One of our rooms was a king suite and had a separate bedroom and also a stove, fridge, and microwave. The other room was 2 queen beds and also very nice. We would definitely stay again.
Hotel rooms were perfect; clean, nice, inviting! Breakfast and Happy Hour were wonderful! Pool side was great, out door sitting areas we used and they were really nice. We were very happy. The hotel is doing some outside remodeling but they keep the working area safe, clean and the staff is professional - shows that they are here today and for the future! Thanks for having us!
Don't stay here! The welcome staff is rude...guests ahead of us were given a deluxe room even though they paid for a suite with no concern for the guests...were told sorry no suites available deal with it! We would have left but would have been charged for the night. Our room was on the second floor and there was sheets, carts, pallets everywhere we could barely walk to climb the stairs. The breakfast the next day was good but skip the evening social seen at night, no real food to speak of...chips, salsa, popcorn. Very noisy at night...heater was broken in room so fire alarm went off. This location needs some rehab including the management.
We always stay at this property when visiting our Family in Tucson. Great hot breakfast served by friendly staff. All suite rooms, some with jacuzi. Very comfortable bed and other funiture including 2 flat screen TVs. Washer and dryer available. Very clean inside and out.
Overall pretty nice. Several different room types with extra space. Top floor halls have rough tiles that cause terrible rumbling when the maids go by ALL DAY. Very good breakfast. Little known fact:two tennis courts part of facility.Avoid pool view rooms fue to awful piped in music and bather noise.
When our plans changed Staff was cooperative. We will make this our Tucson place to stay as this Hotel was a fantastic value, very clean good locations, really nice pool and a really good breakfast. Thank you Best Western for making our stay pleasant and really appreciate the value!
My stay at this Hotel was extremely pleasant, relaxing, and staff very helpful in all aspects. I would recommend a stay with this Hotel to anyone asking where to stay in Tucson, Az. Great location easy access close to restaurant and stores.
On October 31 my wife thought it would be a nice surprise to take me to a romantic getaway at the best western inn suites foothills. The first person we had the pleasure of meeting was the manager one Lucas Gomez the only thing that surpasses his professionalism was his up beat personality. His front desk staff was by far the best I have found outside of Las Vegas. The room was both clean and comfortable the pool was open clean and the water was perfect and this was in October. The views of the Catalina mountain was a great site to wake up to in the morning. Even the towel boy Ruben was great I called and in less then 5mins we had a knock at the door with new clean warm towles. The free breakfast was and great touch. When we check out and I was handed the bill I was floored. I was expecting a a price far above what the bill was. In my humble opinion Lucas Gomez and his staff at the best western inn suites in the foothills Tucson is running a first rate operation and would recommend to anyone.
It was a lovely weekend my stay was very pleasant went to the front desk on my way back from diner from P.J.s. The manager Lucas Gomez was very sweet and knowledgeable. I would recommend this relaxing spot to anyone
This is a nice facility with well appointed rooms. The front desk staff was extremely courteous and professional, but not very knowledgeable about the local area. The free full breakfast was great. I would stay here again, but the little things kept me from giving a 5 rating. The shower water temperature fluctuated dramatically during my shower. The Sony flat screen TV would have been great if the hotel had HD or even digital SD reception, but it looked to me like poor quality analog which made for a disappointing viewing experience of the last game of the World Series. Speaking of TV, the in-room channel list was out of date and I never did find ESPN. All in all, though, I had a comfortable stay.
I had some issues with the reservation, and the room But the staff took care of it as if it was there room. Vary hospitable. There was a problem with online reservation, but they took care of it. There where dirty dishes in the sink and the took care of that to. The only thing that I would change is the noise from the Jacuzzi pump was vary loud when I was trying to sleep.
Could not believe the price we paid for this excellent hotel with free breakfast, free Happy Hour, pool, jacuzzi, and great location. Fixtures in bathroom were dated and the tub didn't drain well, but the only other mechanical issue was resolved quickly and efficiently. Beds were very comfortable.
Good NW location a few miles out of Tucson. Nice parking. Internet. Breakfast and happy hour were good pool and hot tub very good. Nice restaurants nearby. Room clean and comfortable. Bed not a pillow top. Only issue. Good service at front desk.
There is nothing fancy about this Best Western, but the rooms are clean and the beds are extremely comfortable. My husband has a difficult time sleeping in most hotel rooms, but he LOVED the pillow top mattresses here. The breakfast included everything you'd expect: eggs, hash browns, waffles, fruit, yogurt, sausage, coffee, various juices, and a selection of muffins. The best thing about this Best Western was the PRICE: about half the cost of the Best Western near the airport. Our only complaint was a minor one. The lock on the bathroom door did not work,
Staff seemed a little in a hurry when checking in, over the phone from the room, and not to interested in what we were doing there. I work in hospitality myself and this place where they are professional seemed to not care in some areas.
very good facility with the right pricing and great staff. Location is superb, and the quality of the hotel is great. Would definitely recommend this place to friends. I will be back as well! The cleanliness and value for your dollar are tremendous. I appreciate all the help the staff gave me when I requested to stay an extra night.
We like to stay at Best Westerns. And, at first glance, this seemed like a good place to stay. But, there were too many little problems 1. Housekeeping... We found a hunk of hair on the shower wall when we checked in. Then we found that the dishes in the kitchenette were dirty, and never cleaned during our stay. The housekeeping while we were there was spotty. On at last one day, only the beds were made, there was no service in our bathroom. 2. Problems with the room itself... The bed was so close to the air conditioner that it was very hard to get into the bed on that side. And, since the air conditioner was right next to the bed, it blew really cold air onto the bed. The mini fridge got louder and louder each day, until we finally had to just turn it off and take everything out of it that we were trying to keep cold. One of the sliding doors on the closet would jam after moving about 6 inches. You could force it, but it wasn't easy. The toilet had to be flushed twice to get the toilet paper to go down. 3. Breakfast... We like the breakfasts at the Best Western. And this was fine, except that they ran out of yogurt on multiple days. And not at the end of the breakfast time, but early on. 4. Outside corridors... We prefer indoor corridors because they tend to be quieter. And this was no exception. Running kids early in the morning, people fighting one night in the parking lot (thought we would have to call the police), people talking loudly as they loaded their cars in the morning to get going early. 5. Business center... The computer displays were mounted to the wall and were up quite high. My wife and I both got neck aches looking up at them. You would have to be 6ft8inch for the displays to be comfortable. Also, antivirus definitions haven't been updated since 2012. Yikes! 6. Exercise room... We were unable to exercise because there was only one cardio machine in the exercise room. We tried to go for a run/walk, but the main street (Oracle) has no sidewalks, and fast traffic. The side street dead-ends quickly into a private townhome community. Nice and safe, but small, so you really could not go for a run. We'll pick someone else when we visit Tucson again. There were just too many small problems with this hotel.
The Free Breakfast Service and food was great. Are room had a wet bar in it which made in nice and the next time we stay here we will try the Presidential Suite. You must walk to the Village Inn for Pie and coffee.
We were very disappointed in this hotel. While the employees were very polite and helpful, the room was unacceptable. There were stains on the blanket and rugs. The door did not close all the way and we did see bugs. Most likely would not have stayed but we arrived late in a city we were unfamiliar with.
This is a wonder hotel. Great breakfast, beautiful rooms. Just be sure you get your room cleaned while you are out. We had a problem with that and it wasn't pleasant coming back fro visiting our son at the hospital to an unmade room. Everything else is over the top.
Great stay, the shuttle was able to get us to the stadium and we enjoyed Parents Day at UofA then returned for a great breakfast the next day. Ruben the shuttle driver provided us with plenty of recommendations while in Tucson. We also enjoyed the pool area.
Whenever you book a room online for $68 a night you always wonder as to what kind of quality you are walking into. We booked on Hotels.com (will never do that again!) and called before heading out to inform the front desk we would be arriving late. We had a 6 hour drive and would be arriving close to midnight. They saw our reservation but said it wasn't confirmed yet. When we arrived they said they had us booked for two rooms and that it showed up on their end as having been booked through expedia (we've never used them before). So it was weird but the gentleman at the front desk sorted it out and gave us the keys to our room. The room's AC was cracking for us which was a welcome surprise in the AZ heat! The bed was way more comfortable than we were expecting. The room and bathroom were clean. Having a mini-fridge and microwave in the room was an unexpected bonus. Breakfast the next morning was actually pretty good. Scrambled eggs, sausage, breakfast potatoes and biscuits and gravy! YUM! They also had a waffle station, oatmeal, cereal, bagels, muffins, etc. The coffee was even a surprise. I was expecting the cheap junky coffee that has a cardboard taste. It was not like that at all and was quite pleasant (regular and decaf available). Orange juice, apple juice, iced tea and water are also available. Whenever anything was running low the staff was quick to refill it. They also have a free social hour between 5 and 6 where each guest (over 21) gets 2 free drinks. We weren't at the hotel at that point but I thought it was a nice idea for a hotel to provide. The pool looked cleaned and well kept. Room service was quite helpful and brought us plastic forks to eat our lunch in our room. They even had wine corkscrew we could borrow when we forgot ours. The staff was very professional and accommodating. Will definitely stay again.
Woman didn't show up for the hot breakfast. So we missed it on are day to fly back. It would have been nice for them to have someone else to jump in to do it. There were lots of people waiting on it and they just said shes running late it ruined it for us.
Fantastic place to stay. Beautiful room. Very clean. Free drinks in the evening. With popcorn. Beautiful pool area. 9 miles from National park. Beautiful location. I was very impressed. The lobby is very nice with four computers set up.
My coworkers and I had a wonderful experience staying at this hotel. The staff were helpful, there was no delay or long waiting during check in and check out. The amenities are clean and well-kept. The breakfast food was good, everything we need for breakfast was there. The breakfast room was clean.
I am having some medical stuff at a nearby clinic that will last about 5 weekday weeks. I go home 4 hours drive on the weekends. Make your reservations on line.. check in is a breeze checking out the same. the people are very Johny on the spot. they gave me a voucher for a "upgraded room" on my next stay. I tried it and found I preferred the smaller "single" room I had no problem changing rooms. The rooms are very clean no dirt or grime in the corners, no grime or scum on the bathroom tiles the showers all worked in the three rooms I've been in. the sheets on the beds are good quality. the air conditioners work with little noise. The coffee machine and micro wave look brand new. My one don't like is the place is an older motel and built like a rabbit warren very close. The breakfast is a real breakfast. this place is great you won't be sorry you stayed there.
Right on the main drag on Oracle Road, near all the shopping and sights. Near the beautiful Catalina Foothills. They have 4 buildings all 2 story walk ups. We asked for a top floor King on our reservation and they accommodated us. Checked in at 2pm and gave us the room, no problem. Pool area is nice, clean, nice chairs with Jacuzzi. The breakfast is in a room right off the pool. Had hot items and the usual cold items. They also are open in that room serving other food for purchase during pool times. The food lady was very friendly and kept everything very clean. The room was clean, bed and pillows were good, bathroom a little small but managed for a night. Gave bare minimum towels. The tub was a bit slippery. There was a sofa in our room, but a little tight quarters in that area and it was half way up against the air conditioner. Our view was out to the parking lot. Not sure if you can get a good view from any of the rooms here but you are close enough to the Catalina's to just walk out and look or go visit them. When I grabbed the TV channel menu off the nightstand it had a used piece of peppermint candy stuck to it. Not pleasant but that would be a housekeeping issue. Front desk not overly friendly, just got you checked in and moved on, same at check out. Good place to stay at if you are out and about for the day and need a place to kick off your shoes and get a good nights sleep and get some breakfast in you before you take off for the day.
This hotel is very customer oriented. They go out of their way to make you comfortable! The food is good, swimming pool is great and easy access to roads. Stay here for a good night's rest and relaxation!
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