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Best Western InnSuites Tucson Foothills Hotel & Suites, Tucson

4.0/5  - basé sur 1065 notations.
6201 N Oracle Road, 85704-5409, Tucson, United States - See map

Conveniently located just off Oracle and Orange Grove Roads in the Foothills of Tucson, close to the University of Arizona, Biosphere II, Arizona-Sonora Desert Museum and the Tucson Convention Center, the Best Western® InnSuites Tucson Foothills Hotel & Suites offers a great location, comfortable accommodations and unbeatable Tucson hotel rates. Sports fans staying at this beautiful hotel in Tucson will love being just minutes from University of Arizona football games, and history buffs will love Tohono Chul Park, the Arizona-Sonora Desert Museum and Old Tucson Movie Studios. Tucson is also home to several popular annual events, including the Tucson Gem, Mineral and Fossil Showcase - a can't-miss event. And for those who love to shop, the Tucson Mall is just one mile from this Tucson hotel and the Foothills Mall is just a mile and a half away. Inside this charming hotel in Tucson, guests will find comfortable, spacious accommodations, each complete with flat screen televisions, cable satellite television with HBO®, free high-speed Internet access and Cloud 9 pillow-top beds with triple sheeting. Other hotel amenities at this Tucson hotel include a free hot breakfast each morning, free evening receptions, a sparkling swimming pool and tennis courts. This Tucson hotel is also pet-friendly. Business guests of this Tucson hotel will also appreciate the on-site business facilities and meeting space designed to accommodate up to 125 guests, an array of business services and being close to the Tucson Convention Center and local businesses, including Davis Monthan Air Force Base, Tucson Medical Center Tucson Heart Hospital, Northwest Medical Center and the University Physicians Hospital. Book your stay online and save today with the Best Western® InnSuites Tucson Foothills Hotels & Suites - the most relaxing and inviting hotel in Tucson. Enjoy your stay.

Best Western

InnSuites Tucson Foothills Hotel & Suites

LABEL_ITINERAIRE

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Hotel advantages

  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Tennis court
    Tennis court
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Guest reviews

In partnership with tripadvisor fr
GreenLeader Bronze
 
based on 1054 guest reviews
NOTE ISSUED
Excellent
415
Very Good
322
Average
160
Poor
97
Terrible
60
REFER TO NOTICE
Business Business
196
Couples Couples
307
Family Family
361
Friends getaway Friends getaway
62
Solo travel Solo travel
102
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Superb!"

5
08/09/2018

Great service and a great hotel! The rooms were spacious, and housed two comfortable beds and a nice bathroom and shower. The laundry room was convenient and easy to find as well. The dining area had a really nice outdoor patio next to it, and the outdoor pool was the icing on the cake. The hotel is conveniently located near plenty of stores and restaurants, and really close to downtown Tucson. 10/10 on all points!

"Always great"

5
03/09/2018

I atay at this hotel throughout the football season and several tmes during the year for meetings. The facility is consistently excellent. The staff is friendly and efficient, room is always clean with everything in working order and well equipped. The breakfasts are always very good, good variety and great biscuits and gravy.

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
382jennyj, Thank you for taking the time to share your experience with us. On behalf of our team, I would like to thank you for all that you do. We appreciate your commendation and we will do our best to consistently improve to ensure everlasting happiness to all of our guests. Thank you again for your commendation, we look forward to seeing you again in the future!

"Enjoyed "

5
03/09/2018

Ashley at front desk was professional and delightful at check in. Renovated room was nice. Minor housekeeping oversights were quickly corrected. Bed comfortable and quiet. Pool area was nice for what it was and breakfast was nicely done with a good selection. Overall a very good experience and value. Based on some prior negative reviews, I would say that this hotel is on track to being better. Would definitely return.

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
SaylorBucker, Thank you for taking the time to share your experience with us. We are happy to see that our renovations are appreciated among all our valued guests. Thank you for your patience during our improvements and I assure you, the changes will definitely be worth it!

"Always Welcome"

5
29/08/2018

Im a long time customer and I always feel welcome when I check in, sometimes without any reservation and the front desk personnel always taking care of me and family, I never have second thoughts to say in this hotel.Thanks.

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Jose Scorro C, Thank you for taking the time to share your experience with us. We are elated to know that you always leave us with a memorable experience and hope to retain your loyalty with us. We look forward to your next stay with us !

"Decent for the Money"

4
26/08/2018

I stayed here for one night on a road trip a few months ago. I found the staff courteous and helpful and the room was clean and tidy, if a bit on the smaller side. The walls seemed a bit thin, as I could easily hear the TV in the next room. Apparently there is a BBQ that people can rent, because some of the guests were having a cook out downstairs. The breakfast is held in a small cabana-like structure near the pool, which is cute but was super-busy on the day I was there. The hotel wasn't overly expensive and there was decent access to a number of nearby restaurants and shopping areas. Overall, a decent value for the money.

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Mark O, Thank you for taking the time to share your experience with us. I am happy to know that you were able to see the amenities that we offer and able to try our popular breakfast! We do apologize about the amount of people there during your stay, many of our guests enjoy our breakfast and unfortunately it can get rather busy during peak times. We hope next time you are able to enjoy a cookout of your own the next time you are here. If you aren't able to use the grills, please note that we have a complimentary Manager's BBQ that we hold every first Wednesday of the month =]. During that BBQ, we offer ALL of our guests complimentary hot dogs and hamburgers and it is a very popular option among all our valued guests. Thank you again for taking the time to share your experience with us, we appreciate that greatly!

"Decent stay for the price"

4
20/08/2018

Room was comfy and clean, check - in was quick, definitely some renovations going on so the grounds weren't as tidy as probably would normally be. Only stayed one night breakfast was an added value with a family of 4. Really great staff, we requested towels and a tooth brush and they were brought to our room freakishly fast which was great!!

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
shernandez10822018, Thank you for taking the time for sharing your experience with us. As you noticed, we are going through some extensive renovations in our guest suites as well as our lobby area. Though a lengthy process, we assure you that the product will be far superior from your most recent stay. We are happy you were able to enjoy our breakfast and we hope to see you again in the future! Thank you again for providing your feedback, we appreciate it greatly!

"Great room and excellent value!"

5
12/08/2018

We stayed here on our way to New Mexico to visit White Sands and Carlsbad Caverns. The room was great the beds were comfortable and I appreciated that the air conditioning was already running when we got to the room after having spent six hours crossing the Arizona desert. The staff were welcoming and the breakfast which is complementary is excellent. There is something for everyone kids, Health-conscious guests, and Hearty eater is alike. The breakfast offers oatmeal,fruit,yogurt as well as hot items like bacon and eggs. The room is also beyond believe affordable especially if you're traveling and staying in many hotels like we were over the course of a week. I would definitely recommend this hotel!

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Sarah H, Thank you for taking the time to share your experience with us. Our breakfast is always a popular option among all our valued guests and we are elated to know that you were able to satisfy your hunger with us =]. We are constantly taking input from all of our guests in order to enhance the breakfast as breakfast is the most important meal of any day. Thank you again for sharing your experience, we look forward to seeing you again in the future.

"It has potential"

3
11/08/2018

This hotel has the potential to be a real nice place in a great location. Currently it has the care of a lower priced hotel. No major issues, just wear and tear like a chipped tub, a light switch that gets wet when you shower, no sink in the bathroom...

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Estella M, Thank you for taking the time to provide your valuable feedback with us. Currently, we are in the process of renovating all of our guest suites as well as the hotel lobby. We are projected to be completed in the next 3 months and we hope you consider staying with us again in the future. Thank you.

"Grandparents visit"

5
08/08/2018

My wife and I stayed here once before we enjoyed it very much This time we chose The Presidential Suite it was exactly as described on line room and service both excellent we extended our stay an extra day because we were so comfortable

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
drjmckown, Thank you for taking the time to share your experience with us. Our Presidential Suites are very popular options among all our valued guests. We are happy to know you were able to book one of them and able to enjoy the extra space and private balcony the room offers. Thank you again for providing your valuable feedback, we look forward to seeing you again in the future.

"StayCation"

5
06/08/2018

Nice Room. Clean Grounds. Nice Happy Hour and friendly professional staff. We we're pleasantly surprised to learn that on the first Weds on the month there is a managers special during happy hour. Grilled Beef Burger and Hotdogs. That was a nice treat.

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Crystal D, Thank you for taking the time to share your experience with us. You definitely came at the right time and we are glad you were able to enjoy our complimentary cookout! We hope to see you again in the future!

"Way off from pictures and ratings "

1
27/07/2018

It hadn't happened for more than 15 years that I walked into my hotel and realize this is way off from expected. Well, this place did it and thankfully I had time to cancel and go somewhere else. Not sure, how average ratings is 4 out of 5!

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Farshid A, Thank you for taking the time to share your experience with us. On behalf of our team, I would like to apologize for not exceeding your expectations. Unfortunately, your feedback does not give me any insight as to what caused your dissatisfaction with our property. We have high standards at our hotel and we are always adamant about pleasing our valued guests. Please feel free to give me a call at (520) 297-8111 to discuss your stay. Thank you and I look forward to speaking with you soon.

"Nasty!"

1
22/07/2018

These guys hired an amazing photographer because in reality it looks nothing like the pics. We rented the jacuzzi suite and it was just nasty. Painted tub had paint peeling off, broken tiles on the wall, cabinet doors that won't shut, toilet paper sticking out of the vent, no bedding for the sleeper sofa. We stayed one night because the baby was tired and too late to leave, but cancelled the rest of the nights. It was bad y'all! The low price should have been a warning. Lesson learned!

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Jacob R, Thank you for taking the time to share your experience with us. On behalf of our team, I would like to apologize for not exceeding your expectations. We value all feedback from our guests, it provides us with essential information to ensure a superior product. Please know, we are currently in the process of renovating all of our guest suites, which is projected to be completed by the end of September. It's unfortunate that you were unable to take advantage of all of our complimentary amenities, including our hot breakfast buffet and complimentary social hour with (2) free drinks. We hope you consider staying with us again. Thank you.

"Excellent and Delicious"

5
20/07/2018

The room, customer service, and internet were excellent and the breakfast was delicious. I will stay there again. I highly recommend this hotel for your group and family events. Price is reasonably good.

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
gasedeko, Thank you for taking the time to share your experience with us. We are very happy to know that you were able to take advantage of our breakfast as we are always finding ways to make it better. We are currently in the process of renovating all of our guest suites and (soon) our lobby. We hope you stay with us again so you can experience our superior product! Thank you again for taking the time to share your experience with us, we appreciate it greatly!

"Tournament stay"

4
20/07/2018

This is our go to place every year for our boys basketball tournament. The staff is courtesy and helpful. They give us great deal for large groups. The location is great near many stores and restaurants.

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
arod0206, Thank you for taking the time to share your experience with us. We are always happy to host your team and any other team that may need lodging. We appreciate your loyalty and we appreciate everything that you do. Thank you again for sharing your experience with us, we look forward to seeing you again in the future.

"Fabulous and worth the drive!"

5
18/07/2018

Awesome! Great ‘economy' room, fabulous happy hour with 2 drinks and goodies like chips and salsa and popcorn. You can also order dinner there-nothing fancy but better than driving after a long day. The breakfast amazing!! The room was super clean and new. Bed large and comfy. The pool area was pretty good, hot tub was hot, but jets need some work. The staff were friendly and very helpful. Make your own breakfast burritos-and more! Worth the drive to get there.

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
DeeKelley, Looks like you had the opportunity to enjoy all of our offerings! It is always pleasant when our valued guests get an opportunity to try everything we offer at our hotel. Thank you for taking the time share your experience with us. We value your feedback and we hope to see you again in the future. Thank you again for all you do.

"Vacation"

5
11/07/2018

Had great stay. Bed was fantastic, so comfy. I would have stayed longer if we were staying longer. The staff were very helpful and friendly. The room was clean and had lots of room. Would definitely recommend staying here!!!

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for taking the time to share your experience with us. We are elated to know that we exceeded your expectations and we look forward to seeing you again in the future.

"It's way out on the north side of town, but nice, and reasonably priced"

4
09/07/2018

I liked this place. Comfortable bed, nice shower, outdoor pool area was pretty nice, and the hot tub worked -- which is getting to be a rare thing at lots of hotels these days. The breakfast room is small and was crowded and uncomfortable. The desk people were very nice and welcoming.

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Tgier, Thank you for taking the time to share your experience with us. Our team works very hard to ensure that all of our valued guests leave with a great experience and we are happy to know that we exceeded your expectations. Thank you again and we hope to see you again!

"Friendly staff"

5
08/07/2018

I called on my way into Tucson as I had a very day planned. Mariam was very helpful and friendly. She took care my needs in a very professional manner. After my stay I noticed I had used the wrong card. I called Mariam and she fixed it for me immediately. I was very impressed.

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Roger, Thank you for taking the time to share your experience with us. Our team works very hard to ensure that all of our valued guests leave with a memorable experience and we are happy to know that we exceeded your expectations. Thank you again for all that you do and we hope to see you again in the future!

"Family Visit "

3
01/07/2018

Remodeling underway. Staff friendly at check in and check out. The rooms are almost complete. The location is ideal. Places to eat nearby. Noticed customer or staff getting dressed outside behind the bushes near the end of the building. Not good with families outside.

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
msgtstocks, Thank you for taking the time to share your experience with us. As you noticed, we are currently in the process of renovating all of our guest suites and we are projected to be finished by the end of September 2018. This will include full renovations for ALL of our guest suites as well as our hotel lobby. Thank you for being understanding during our time of renovation. Though not the fault of the hotel, we apologize for the actions of other guests that may have made you uncomfortable. Please know that our Front Desk Agents are available 24/7 and they are more than willing to assist you with anything you may need, at any hour of the day; we are here for all of our valued guests. Thank you again for sharing your experience with us and we hope to see you again in the future..

"Breakfast is the Best at Best Western"

5
19/06/2018

Clean friendly and accommodating. Big breakfast selection and Soloman works hard to make it happen. Had to be at a conference early and they opened the breakfast early. The jacuzzi doesn't have the best jets but happy hour makes up for it! All the staff knew the jobs and did them well. Nice king suite with good mattress and many pillows.

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Moni S, Thank you for taking the time to share your experience with us. Our team works very hard to ensure that all of our valued guests leave with a memorable experience and we are happy to know that we exceeded your expectations. Thank you again for all that you do and we hope to see you again in the future!

"Dissappointing"

2
18/06/2018

Location is great; so is staff. All the regular BW complementary stuff: better--than average breakfast, bottled water; hosted happy hour. All good. Facility--not so much. I had booked a suite for my wife, adult daughter and toddler granddaughter. The 'kitchenette' consisted of a bar just inside the door with stools that had to be moved to get around in the living area--if you sat at the bar, it was very difficult to get out of the room; if you moved the stools to get out of the room, the only place to put them was on the hide-a-bed if was made up as a bed, or in front of the couch, if it was made up as a couch, or behind the bar, which made the micro fridge and a 2-burner cook top inaccessible. We could have put them in the bathroom, but it was only big enough for one person at a time as it was. We wound up putting them the bedroom, against a window wall along the far side of the bed. requiring a bit of a remodel when leaving the room, or going to bed. Oh, and peeling wallpaper corners; a broken ironing board and a corner room with a three-way guest access past two windows for other parts of the property--so we has plenty of later night noise in case we were bored. Not going back.

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
James W, Thank you for taking the time to share your experience with us. On behalf of our team, I would like to apologize for not exceeding your expectations. Please know, we are in the process of completely renovating all of our guest rooms as well as our lobby area. We hope you consider staying with us again so we have a chance to provide you with a superior product. Thank you again for sharing your experience with us, we appreciate it greatly!

"Wouldn't stay here again"

3
14/06/2018

This is the only hotel in Tucson that has a jacuzzi right next to the bed that fits two people. Our expectations are high because we usually stay at Hilton's. This is an old establishment and needs renovating and a good cleaning. There were two cockroaches in the kitchen, used tissues in the night stand and the bed in the couch wasn't cleaned. Tv was pretty fuzzy but it was alright with HBO channels. Breakfast was okay it is free, but again needs cleaning in the area. Wish I liked it more, me and my husband stayed here for our honeymoon. Great customer service, they even got us an HDMI chord to use.

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Ella H, Thank you for sharing your experience with us. On behalf of our team, I would like to apologize for not exceeding your expectations. We are in the process of renovating all of our guest suites and we will also be renovating our lobby area. Our team is working very hard to ensure that we offer a superior product to you and all of our future guests. We hope you consider staying with us again and thank you again for all that you do.

"Cannot recommend due to lack of security"

1
13/06/2018

I truly wanted to give this hotel a good rating. It's not top of the line, but is decent for the price. However, about halfway thru our 6-night stay, my husband's iPhone was stolen from the breakfast room. He put it down for an instant to get some juice, turned around and it was gone. All the people sitting in the room said yeah, a white guy with tattoos grabbed it and ran out the door. Of course no one said a word. Unfortunately this hotel has a breakfast area that is a separate building by the pool, and it's not key carded. We suspected a lot of the people eating in there were not hotel guests, but rather homeless people and construction workers who literally walk in off the street. No one stops them and there are no security cameras on site!! Even the day we checked in, a man was sitting on the curb right outside our room, and clearly was not a hotel guest. I simply cannot recommend this hotel due to lack of security and the fact that they apparently "feed the neighborhood". Whatever money we saved by staying here was completely wiped out by us having to purchase another cell phone. Please spend more and stay in a safer hotel!!

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
PurdueGirl84, Thank you for taking the time to share your experience with us. Our hotel caters to all traveler demographics including but not limited to: construction workers, truck drivers, international travelers, leisure travelers, business travelers and local visitors who want a nice staycation. All of our hotel guests are valued and unique to us, as they all have different personalities, appearances and backgrounds. This industry is very rewarding because we get to meet and get to know an array of different travelers. I assure you, we do not permit individuals, whom are not guests, to use any of our amenities, including breakfast. We apologize that we were unable to exceed your expectations and we hope to see you again in the future. Thank you.

"Nice hotel, good staff"

5
07/06/2018

This was my second stay at Best Western Tucson Foothills. We happened to arrive on a celebratory day of complimentary bbq and beers. It was great. The swimming pool had a nice temperature. Rooms were comfortably air conditioned and clean. Would stay again.

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
dmmorgan89, Thank you for taking the time to share your experience with us. We appreciate the feedback from all our valued guests, as we use the information provided in order to consistently provide a superior product. Our Manager's BBQ is on the first Wednesday of every month and we hope you come back to eat and stay with us again. Thank you again for sharing your experience, we appreciate all you do.

"Beautiful views"

5
06/06/2018

Great relaxing stay...complimentary breakfast, 2 free free drinks a day at the bar, gym, views of the foothills and staff was courteous and friendly...what else can you ask for. My suite was plush and comfy...and an added bonus, a kitchenette, wet bar, refrigerator and microwave. They leave you a bottle of water everyday which was nice touch! I definitely will come back!!

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for taking the time to write your review. We are very pleased to know that you were able to take advantage of all the amenities we offer. We look forward to seeing you again in the future and thank you again for all you do.

"Wonderful Staff and Great location!"

5
04/06/2018

I stayed two nights at this wonderful location. Everything you could possibly need is within 2 miles of this place. It is amazing. The staff is super friendly, very attentive and helpful. The breakfast is AMAZING featuring delicious scrambled eggs, a hot bar and tasty potatoes (my favorite). They also have a lovely pool and hot tub which I have attached a picture of. I would happily stay here again and again.

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
launchbooking, Thank you for taking the time to share your experience with us. We are elated to know that we exceeded your expectations and we look forward to seeing you again in the future.

"Best of the Best Westerns!"

5
22/05/2018

This is a super sweet Best Western; and while the name doesn't denote it as a plus, I'd say it is a BW++ and then some. Super fast and friendly check in from well-staffed front desk. Plenty of room side parking for larger vehicles. I really like the layout of this hotel especially the way the swimming pool and restaurant are in the center courtyard area and the hotel rooms surround the perimeter. It's also nice to see a hotel swimming pool with a nine foot section. I dig the multiple sunbathing areas and tennis court/basketball goal as well. Plenty of dining options in walking distance, but the complimentary hot breakfast and dinner social was enough sustenance to get me through the day. This is a really sharp Best Western; probably the nicest I've ever been to. Staying here was a great experience and I definitely would stay here again when touring through Arizona.

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. Our staff works very hard to ensure that all of our valued guests leave with a memorable experience and they will be happy to know that you were completely satisfied with your stay. Thank you again for all that you do and we hope to see you again in the future.

"Usually a good value, but not this visit."

3
21/05/2018

I stayed in room 279. Upon entering the room I stepped on a loose floor tile. Door lock did not secure the door comfortably. In the bathtoom, the sink drain plug was broken. The tub still had cleaning solution on it. The bed top cover needed cleaning. It had a lot of small hairs on it, and I removed from the bed. Television did not have a clear picture. I also could not locate a channel guide anywhere in the room. Although this room was.designated as

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. On behalf of our team, I would like to apologize for not exceeding your expectations. We are in the process of renovating all of our guest rooms so we can provide a superior product to all our valued guests.

"great trip"

5
21/05/2018

nice hotel for the money a lot of highway constrution at time of stay but good location not in town great place to travel alot to do desert was nice to see she city was interesting a lot of places to eat

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. Our staff works very hard to ensure that all of our valued guests leave with a memorable experience and they will be happy to know that you were completely satisfied with your stay. Thank you again for all that you do and we hope to see you again in the future.

"Cleanliness"

1
18/05/2018

The room was dirty , needed vacuuming . the bathroom floor was filthy with pee stain on the floor in front of the toilet. There was dog urine on the walkways where ever there was foliage should be hosed off. The floors at happy hour were sticky as were the tables. The bed smelled .

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We value all of our guests opinions both positive and negative. It is clear there is a wide discrepancy from what one guest sees compared to another. We will use these comments to better serve our guests and improve the overall experience. If you have any comments or concerns feel free to contact us at 520-297-8111

"With a little effort I'd give them 5 stars"

4
17/05/2018

The location for shopping and medical appointments is wonderful. The kitchenette was nice, bathroom accessible, large oversized room, comfortable bed. Enjoyed the breakfast area, hot coffee and friendly staff. They need to pay attention to details, missing cabinet door in kitchenette, and burned out light bulbs. Would recommend.

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We hope to see you again in the future.

"Great Place to stay- business or pleasure"

5
17/05/2018

I've stayed here numerous times because I have family both downtown and in the foothills. The rooms are nice, the staff is great, breakfast is THE BEST with a complete help-yourself menu down by the pool. The location is perfect whether your heading north or south. Everything seems close by.

"Getaway"

5
16/05/2018

Nice hotel. Everyone was friendly . I definitely will stay here again. Enjoyed the reception time nd a nice clean pool. We come here 3 or 4 times a year and have never been disappointed. Had a hand towel bar ome off and they came right away an fixed it.

"Clean, comfortable, conveniently located, and free hot breakfast buffet."

5
02/05/2018

Wow! I had a great stay at the Best Western Inn Suites. The suite was spacious, I could've easily had my family stay too though I was on my own this trip. They had a kitchenette with sink, stove top, refrigerator, and a microwave. The pool and Jacuzzi were beautiful and comfortable. I love that the suite was conveniently located. It was clean and comfortable. Right across the street were a couple of fast foot restaurants and when I googled 'Best restaurants Tuscon' I discovered several of the top ten were nearby. There's also a drug store and a clothing store across the street as well. The staff were absolutely amazing. Very accommodating and friendly even when I got in very late for check in. Even gave me a complimentary razor :) Aaaaaaand wow - complimentary hot breakfast buffet. One day they had build your own breakfast burritos and the next sausage, eggs, and biscuits and gravy. Every day they had cereal, fruit, yogurt, pastries, and a waffle station. And if that weren't enough each night they have a social hour where guests receive 2 complimentary drinks AND appetizers. Nachos one night and egg rolls the next. The bartender was especially nice. When I put a tip in her jar she said, 'Thank you very much, I really appreciate it'. If you're in Tuscon I highly recommend you stay here!

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Jim K, Thank you for sharing your experience with us. Our staff works very hard to ensure that all of our valued guests leave with a memorable experience and they will be happy to know that you were completely satisfied with your stay. Thank you again for all that you do and we hope to see you again in the future.

"nice hotel but bad parking situation"

4
30/04/2018

parking was full and awkward for rooms in the interior courtyard and the front desk staff wasn't too friendly but the rooms are very nice, clean and quiet so i gave it 4 stars and wifi was strong and good.

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Canadiatravelgoddess, Thank you for sharing your experience with us. The information you provide is an essential portion to our operation, as we use the information received to enhance the experience for you and all of our future guests. We hope to see you again in the future and thank you again for all that you do.

"Not Recommended"

1
29/04/2018

Not recommended . This hotel is overpriced. The exterior is trashy at best. Not isual best western quality. The housekeeping service is slow to non existent, and my card info was stolen. I was misled to think this would be like other Best Western hotels.

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
angelarichardsonar14, Thank you for sharing your experience with us. On behalf of our team, I would like to apologize for not exceeding your expectations. We are in the process of renovating all of our guest rooms so we can provide a superior product to all our valued guests. If you feel you had any discrepancies on your final statement, please contact our hotel directly at 520-297-8111, so we can resolve any outstanding issues. Thank you again and we hope to see you again in the future.

"Spring trip"

1
25/04/2018

Upon arrival the tv didn't work. The (alarm) clock didn't work, it was the only clock in the room. In the pull out bed the sheets hadn't been changed from the previous people. I called front desk and they said housekeeping had already gone home but they'd bring by sheets. They only brought one. The room was older and more outdated than the pictures. Didn't look clean. The worst part was the walls are PAPER THIN. Like so thin you can hear every word of every conversation from the rooms around you. The people above me came home at 1am and woke everyone in the room up and we had to listen to them having sex like they were in our room. I barely slept the entire week stay. Housekeeping did not come to the room 3 days straight, even after I called and requested them to come. We had trashed piled up everywhere. I would not recommend this hotel. It almost ruined my vacation. Pros: the pool was heated and nice, air conditioning in the room worked great, free breakfast was nice but same thing every day.

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
J7207AXsaraha, Thank you for sharing your experience with us. I apologize about the unfortunate events that occurred during your stay. Though not the fault of the hotel, please note that the Front Desk staff is available 24/7 and are more than willing to assist with noise complaints, especially during the late night and early morning hours. Please contact me at your earliest convenience as we want all of our guests to have a memorable experience at our establishment. You can reach me at (520)297-8111 and I look forward to speaking with you. Thank you again for your review, we appreciate it greatly.

"Nice stay in a nice part of town"

4
14/04/2018

My family of four stayed here and the rooms are comfy but a little small. The A/C froze us out even though it was 90 degrees outside. The breakfast was great. I would choose this hotel for future trips.

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. The reviews from our guests are essential to our operation, as it provides us with valuable information that will ensure a memorable experience for our valued guests. Thank you again for sharing, we appreciate it greatly.

"Escape the heat"

5
12/04/2018

Tuscon is hot. Like really hot. Staying cool is majorly important and this Best Western had powerful, working air conditioning. The rooms were large, clean, and modern. The staff was great too. The layout is cool and unique to this Best Western with a community area recessed in the shade, that's actually pretty nice to hang out in. The pool was clean and unbelievably refreshing, and the hot tub was not for me on this hot day, but I'm sure could of been used at night. Breakfast was excellent and filling as well. Located on a busy street, there's plenty of food nearby as well. Wouldn't mind staying cool here again!

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Mr. Ryan, Thank you for sharing your experience regarding your recent stay with us. We appreciate your review greatly, as it provides our team with information necessary to ensure that all of our guests have a memorable experience with us. We hope to see you again in the future and on behalf of our entire team, we'd like to thank you for being our valued guest.

"Comfortable place to stay, great value"

5
11/04/2018

Having stayed in may hotels over the years, I have to say this hotel has very comfortable beds. An absolute must for me. It is an older hotel, but the outside and every room I have stayed in have always been clean, the staff friendly, the breakfast buffet has a good variety, and is always tasty. They have a happy hour in the evenings with 2 complementary glasses of beer or wine. I have spent 8-12 nights here in the last year or so. Never a single issue.

Nicholas A, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Lisaco00, Thank you for sharing your experience regarding your most recent stay. We are pleased to know that you have enjoyed all of your stays at our property. Our team works very hard to provide a memorable experience for all of our valued guests and we appreciate you greatly for your loyalty. We hope to see you again in the future and on behalf of our entire team, I'd like to thank you for everything that you do.

"Bad Experience"

1
11/04/2018

Seemed like a hotel for homeless with the number of people hangibg out at hotel dressed as if they lived on the street. Would highly suggest checking into BW at Airport instead. Guest services/front desk was unpleasant and unprofessional. Guests sitting in rooms with doors open while laying on beds. Men hanging around stairwell as if they lived there. People banging on doors in middle of night. Horrible experience. Would NOT recommend.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We value all of our guests opinions both positive and negative. It is clear there is a wide discrepancy from what one guest sees compared to another. We will use these comments to better serve our guests and improve the overall experience. If you have any comments or concerns feel free to contact us at 520-297-8111 or at [email protected] Ask for Jeff

"renovated but not fully renovated"

3
10/04/2018

I was told i was in a renovated room but the renovations were pretty inconsistent. The bathrooms were clearly renovated and were nice. However paint, doors, kitchenette clearly showed wear and you could tell it was very quickly done painting updates. The kitchenette sink had hard water stains, The trim around doors, closet were just patches and the choice to go with a dark chocolate paint color was a bad choice and/or cheap paint as there were already alot of marks on the wall where paint was already coming off. Carpet was not laid correctly. Just overall you can tell

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for staying at the Best Western Tucson Foothills. We value all of our guests opinions and we will use these comments to better our guests experience during their stay. If you have any additional comments feel free to call or email us at [email protected] or 520-297-8111 and ask for Jeff.

"Visiting friends in Tucson"

3
09/04/2018

Good central location to shopping and activities in the Foothills, this hotel was also convenient to the homes of friends we were visiting. Breakfast is good and the price is right. Although clean, the rooms are small and decor is dated. Nice pool area and BBQ grill available; I think there may also be a tennis court. Good for families on a budget. Also, a free happy hour every evening - looked nice, but we did not have time for it.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for staying at the Best Western Tucson Foothills. We value all of our guests opinions and we will use these comments to better our guests experience during their stay. If you have any additional comments feel free to call or email us at [email protected] or 520-297-8111 and ask for Jeff.

"tucson arizona trip"

5
06/04/2018

great stay at a fine facility, would recommend and stay there again, staff courteous, facilities impeccable, food great, location and service excellent, far better than most located in the same area. go there

"Our stay"

1
03/04/2018

I was unfamiliar with this Best Western but soon found how uncomfortable this visit would be. We had 2 dogs with us. The room was upstairs and there are no elevators on this premise. I didn't know this but we accepted this issue. When we arrived there were people partying quite loudly. Boom box type of loudness and this includes another loud stereo in the parking lot(vehicle). I first thought it will calm down since it was early. Our purpose was to vacation and rest. This group of people were on the premise and continued to party ignoring the needs of a very small baby who screamed for a long stretch of time over the partying. We saw grounds keepers around these people but they did nothing about the noise. I called around 8 or so and complained about the noise and they said they would check on it. If they checked on it the noise would have reduced. The manager told me I should have called back...really? Why do I have to monitor the noise in his hotel? He never checked on it. This went on until 1:30 in the morning. We were stuck. We had plans to go to the biosphere and had planned on leaving our dogs in the room that we paid extra to have the dogs. Needless to say, we never made it to the biosphere since a check in is at 3 pm. We couldn't leave our dogs in the car. The manager basically told me that different people have different opinions of what noise is! What! I told him i knew the difference between noise and full fledged partying!!!!!On top of all this, we had a water bowl on the carpet and 3 fleas we're in it. I brought them to the manager and he first blamed the dog downstairs who was loose and tried to attack my dogs. Oh yeah, forgot to tell you about that experience. Then he blamed it on my dogs for bringing in the fleas. My dogs are on flea medication. Now I have to worry about these fleas in my home. I don't recommend this hotel. I wanted a full refund which the manager refused. He offer me some points which I didn't want. So hopefully corporate will know how to treat a customer.

Jeff E, General Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for staying at the Best Western Tucson Foothills. We value all of our guests opinions and we will use these comments to better our guests experience during their stay. If you have any additional comments feel free to call or email us at [email protected] or 520-297-8111 and ask for Jeff.

"Great Place to stay"

5
27/03/2018

Very clean room, bed, sheets, towels, etc. Comfortable bed. Breakfast was tasty with lots of options - one of the best spreads I have had. Great staff - Mariam was awesome at Check-In. The complimentary happy hour was a nice perk - we will stay again!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. Thank you for the mention of the breakfast and happy hour. We will be upgrading the happy hour and also be open for dinner service by the 15th of April. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Housekeeping are thieves, did not turn in my pants I accidentally left"

1
26/03/2018

The room smelled horrible. Housekeeping are dishonest , thieves who did not turn in a pair of my favorite jeans I left behind. The pillows hurt my neck and the bed caved in to the middle. Neither my bf or I slept much at all. DO NOT STAY HERE!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for staying at the Best Western Tucson Foothills. We value all of our guests opinions and we will use these comments to better our guests experience during their stay. If you have any additional comments feel free to call or email us at [email protected] or 520-297-8111 and ask for Jeff.

"Clean, comfortable but bring ear plugs if a lite sleeper."

4
25/03/2018

Staff was friendly, room was clean and comfortable. You do hear flushing, showers and people talking thru the walls when it's quiet with no tv. They do have a bar not a lounge, it's located in the breakfast buffet area. Pool looked awesome, clean grounds. Tip: Try to get a corner room as then you only have 2 adjoining walls.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. Thank you for mentioning the breakfast and social hour. We also will be serving hot food soon. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Only okay "

3
23/03/2018

This hotel is a bit run down. The carpet in our room was dirty and there was a tile falling off the baseboard in the bathroom. The hot tub and pool area needs cleaned. The kitchenette isn't functional- there's a cooktop, but no pots or pans, dishes, or silverware. We appreciated the complimentary drinks and snacks in the evening and the breakfast was nice. This place just needs a good cleaning and some repairs and it would be much nicer.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for staying at the Best Western Tucson Foothills. We value all of our guests opinions and we will use these comments to better our guests experience during their stay. If you have any additional comments feel free to call or email us at [email protected] or 520-297-8111 and ask for Jeff.

"looks good but looks are sometimes deceiving"

3
20/03/2018

At first glance I was very happy with this Best Western but I'm afraid things went downhill fast. We had a lot of problems. First was the singing toilet, they did come and fix that but the toilet needs to be replaced since it doesn't flush properly. Then we noticed the strike plate on the door was missing one of the screws and close to coming off. someone came to fix this but then when we came back in the evening the security lock wouldn't close. They came to fix that the next day but the door does not fit properly and needs to be replaced. The other problem was the noise, not the fault of the hotel but you could hear every sound outside our room. People yelling and it sounded like luggage races up the walkway. If you don't want to be keep awake from the noise get a room as far from the social area and pool as possible. We were given 2000 points but I really think for all the trouble we should have been given enough for a free night. The staff at the hotel were friendly and our room was clean and the bed was good.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for staying at the Best Western Tucson Foothills. We value all of our guests opinions and we will use these comments to better our guests experience during their stay. It is clear there is a wide discrepancy between what one guest sees compared to another. We are about 95 percent done with our renovations and look forward to you returning to the hotel to see how we did. If you have any additional comments feel free to call or email us at [email protected] or 520-297-8111 and ask for Jeff.

"Above average"

3
18/03/2018

Pros:Nice friendly office staff, Good cleaning staff, Great daily social hour, live music certain nights, better than average breakfast Cons: Pool area rather loud most of the time, The outdoor walkways by the rooms are a poured cement that has ruts designed in them to give the look of tile squares. The result is a railroad track type sound of every wheeled suitcase or cleaning cart that passes over them. This sound goes on all day and evening.. Very annoying. If you want to travel north on Oracle Rd outside the hotel you have to go south and make a you turn. This can be very difficult and dangerous during peak travel times of the day.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for staying at the Best Western Tucson Foothills. We value all of our guests opinions and we will use these comments to better our guests experience during their stay. If you have any additional comments feel free to call or email us at [email protected] or 520-297-8111 and ask for Jeff.

"Great Social Hour & Breakfast - 'Tired' Building"

3
18/03/2018

Stayed here 4 nights and found our room/section of this particular Best Western to be a bit "tired". (We asked for a quiet room and we ended up staying across from the Post Office which had trucks coming/going in the morning but still relatively quiet.) The best amenity was probably the Social/Happy Hour (between 5PM and 6PM (I believe) where they comped two adult beverages (wine or beer). It was a great opportunity to chat with other guests and share travel trips. The breakfast was also exceptional and offered a variety of options. Please note that the breakfast room can be very crowded so you may just want to grab your food and head to the room if you can't find a seat.) We found the staff to be friendly and helpful. The hotel location was proximate to the Tucson events that we wanted to do. Conclusion: Consider this hotel if looking for an "ok" value (when considering the included breakfast and Happy Hour) and you don't mind a dated hotel.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are 90 percent done with our renovations and cant wait until you come back to tell us how you like the changes. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Pleasantly surprised... Nice rooms!"

5
18/03/2018

I love the rooms at this property. They were recently upgraded. It was a pleasant surprise. The breakfast was good. The breakfast area is a little too small if the hotel is busy, so eat early! Overall I enjoyed my stay at this property.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We are 90 percent done with our renovations and cant wait until you come back to tell us how you like the changes. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"I Love IT"

5
18/03/2018

You will love this beautiful 5 start Best Western, easy to get to from the interstate 10. You will be amaze how beautiful and clean the rooms are, the pool is heated and exercise room have excellent work equipment, the breakfast will blow your mind, the food is outstanding, and delicious. The staff goes out of their way to ensure your stay at the hotel is the best you every had. Close to all major shopping mail and excellent restaurant.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Stay was okay."

3
12/03/2018

Bed comfortable, place a bit noisy. Breakfast was really good. Staff was helpful. Hotel was busy but the area is nice. Neighbors were very noisy and inconsiderate of others. Rates could have been better.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for staying at the Best Western Tucson Foothills. We value all of our guests opinions and we will use these comments to better our guests experience during their stay. Thank you for complementing our breakfast as we strive to offer a variety of options. If you have any additional comments feel free to call or email us at [email protected] or 520-297-8111 and ask for Jeff.

"It was okay"

4
10/03/2018

Check in was great, very helpful and efficient. Nice place with large spacious rooms. Prices were a bit high, but it reasonable I guess (199.00) for king suite. The only real problem I had was it did not seem cleaned well. Drink rings on counter, no shampoo in shower and the rug seemed wet in some places. I'd stay here again if I were in town, lots of nice places to eat and shop close by.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for staying at the Best Western Tucson Foothills. We value all of our guests opinions and will use these comments to better our guests experience during their stay. Thank you for letting us know about the issue with your suite and we will take the corrective action necessary. Feel free to contact me at 520-297-8111 or at [email protected] if you have any other concerns. Ask for jeff

"Kind of a Gem"

5
09/03/2018

My wife and I stayed here on a quick getaway for work. We chose the hotel for its proximity to hike Ventana Canyon. We were pleasantly surprised by the cleanliness of the room and we thoroughly enjoyed the in ground hot tub. The breakfast was great with no complaints. Thanks for a nice stay.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We are elated to know that you enjoyed our breakfast and we look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Overall nice stay - good value"

3
03/03/2018

We stayed 3 nights and plan on staying when we visit Oro Valley again. Room was clean, staff was friendly, hot breakfast in the morning was good, with the exception the eggs were consistently over cooked and very dry. Wine/Beer in the evening was a pleasant surprise and enjoyable. Biggest concern: Hotel is classified as a non-smoking hotel, but every day we experienced problems getting in/out of our room and having to get past smokers standing in their door way smoking. Smokers were also out by the pool, some even smoked marijuana. Hotel does not have a specific area for smokers to go to and walkways and pool area does not have any no smoking signs posted. This we found quite disturbing. If this issue didn't exist, we'd give this hotel a much better rating.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased that we were able to meet your expectations during social hour. We are in the process of finishing our remodel and plan to dedicate areas for smoking. Please also feel free to let the desk know of any unpleasant situations and we will resolve them immediately. We will share both your positive and negative feedback with staff. We look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Not Bad"

4
28/02/2018

The room given for the reservation was found to be on the second floor. This hotel does not have an elevator. A short half an hour later we were given a room on the first floor. The room was great. Clean and large with a wet bar.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased that we were able to meet your expectations. We will share both your positive and negative feedback with staff. We look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Great Value, Location, Staff, and Some Bonus Features"

5
23/02/2018

This hotel is an excellent choice for vacationers. The location provides good access to much of the best that Tucson has to offer. The hot breakfast buffet provides lots of options and the quality is good. There are also manager's receptions each evening providing each guest with two free beers or glasses of wine and munchies. Some nights there is entertainment. On two of the nights we stayed there, Troy Gray, a sort of Mexican/Spanish fusion guitarist played and he was just excellent. I could not believe we were able to hear someone that good for free at a hotel reception and I now have acquired three of his albums. TripAdvisor won't let me provide a link to his website or vendors featuring his music but it won't be hard to find. Just to the west of the hotel is an undeveloped area where you can get an up close look at a wide range of cacti and native plants/trees.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We are elated to know that you enjoyed our social hour and we look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"A little noisey"

3
22/02/2018

We stayed two nights. Arrived early and checked on status on duty was Mariam who was very rude. Said to come back at 3:00 pm. When will came back sooner , she was gone and the next lady was much nicer. . They said the room was an upgrade and quite. All the rooms have doors outside ... so quite is not going to happen . You hear the role bags, the pool area , toilets, shower s and heaters. The room was in need of some updating . The bed and pillows not comfortable . Breakfast and evening snacks served in a building by the pool between Bldg . Standard items , very crowded .it was cold out , so sitting outside was not a good option . Over all for the price and being a diamond member . I would not stay here again .

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We value all of our guests opinions both positive and negative. It is clear there is a wide discrepancy from what one guest sees compared to another. We will use these comments to better serve our guests and improve the overall experience. If you have any comments or concerns feel free to contact us at 520-297-8111 or at [email protected] Ask for Jeff

"Nice hotel for great price"

4
20/02/2018

My room was nice, the free breakfast and happy hour were a nice touch, and the accommodations were comfortable. The outdoor walkways that ran in front of the rooms made it noisy when people walked by or talked outside. The front desk staff was very nice. I'd stay here again; it was a great value and conveniently located.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. Our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We are about 90 percent done with our renovations. We look forward to you returning and letting us know what you think. Feel free to contact me at 520-297-8111 or [email protected] Ask for Jeff

"The good and the bad"

3
19/02/2018

My husband and I stayed at the Best Western Foothills and Suites this last weekend. There are many good things about this place: 1. Great, hot and fresh breakfast in Pjs cafe. 2. Clean rooms when arrived and clean grounds 3. Quick and friendly check-in There were some bad things that should be addressed by management 1. After the first night there, I left a tip on the toilet seat for the cleaning service. When we came back that night, the tip was gone, and the room was not cleaned, nothing restocked. I went to the front desk to complain and she handed me towels and coffee and said how surprised she was this happened. 2. After the second night, I talked to the cleaning service and confirmed our room would be cleaned, telling her of the experience the day before. When we came back that night, the roomed was cleaned, but my husband's phone charger was gone. We went to the front desk and she said she would tell the manager. 3. We told the front desk that the toilet was running all night but she never sent anyone to look at it. My husband fixed it. 4. There was a guitarist playing at Pjs cafe Sunday night, but we were never told about it and he barely had an audience, although I came down right at the last song. We would have loved to have been told about the live music and bar, as we were just sitting in our room bored. Luckily, the bar tender gave me my two free beers that we would have had from the social hour. After all is said and done, I would like to hear from the manager about the theft and the taking of the tip without cleaning the room. I would like to come back as the location is the best for where we were visiting but am not sure yet...there are other hotels to try.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your review, we will share your positive and negative experiences with our associates and we look forward to welcoming you back the next time you are in Tucson. It is clear there is a wide discrepancy between what one guest sees compared to another. We are about 90 percent done with the renovations in the rooms. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Love this hotel!"

4
13/02/2018

Stayed here while working in Tucson and it was wonderful! The rooms were clean, great amenities, and the staff was wonderful. The food was great as well. It was perfectly located in the northern part of Tucson, but if you're looking to go south easily, this may not be the place. I would definitely stay here again!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive and negative experiences with our associates and we look forward to welcoming you back the next time you are in Tucson. We are about 90 percent done with the renovations. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Recent travel to Best Western"

1
09/02/2018

Horrible experience!! We were there for only one night and asked for a quiet room after traveling from the East Coast. Our room was on the 2nd floor and the rooms are not near the lobby area. We had to cross the parking lot, go up a flight of stairs and then enter our room. The room was dated, musty and dark. Next to us was a room full of fellows that decided to party all night. Cars were going in and out of the parking lot and people were getting out to "mingle." I called front desk multiple times to stop the noise and eventually threatened to call 911. No apologies the next day, no calls back from management after calling several times. Do not book this hotel!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Nice place for a get away rest...."Feb 12, 2018. Here is a direct quote from another guest during the same time. It is clear there is a wide discrepancy from what one guest sees compared to another. We value all of our guests opinions and will use these comments to better our guests experience during their stay. Feel free to contact me at 520-297-8111 or at [email protected] if you have any other concerns. Ask for jeff

"Annual Gem Show Trip"

3
06/02/2018

There was a lot of renovation happening at this motel. Due to the gem show going on, the rates per night were more than DOUBLED. THe breakfast was good and the staff was very outgoing as well as helpful. The room was somewhat smaller than other Best Westerns.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. Our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We are about 90 percent done with our renovations. We look forward to you returning and letting us know what you think. Feel free to contact me at 520-297-8111 or [email protected] Ask for Jeff

"Needs a remodel"

2
05/02/2018

Needs to be fixed up. Tile and wall paper need to be repaired. Pool and jacuzzi needs to be warmer and seems old. Parking lot had a bus stay over night that ran the engine and was very loud. Also ther was a lot of glass in the parking lot.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your review, we will share your positive and negative experiences with our associates and we look forward to welcoming you back the next time you are in Tucson. It is clear there is a wide discrepancy between what one guest sees compared to another. We are about 90 percent done with the renovations in the rooms. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Very nice hotel, close to Sabion Canyon"

5
03/02/2018

Our room was upgraded when we checked in. Very well kept property. Breakfast was very expanded. We arrived at the tale end of social hour, so all we had was a drink. Food was empty, so not sure what was available. Also, the room had a very comfortable bed.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We are elated to know that you enjoyed our breakfast options and we look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"short stay in an under-equipped room"

3
31/01/2018

The room was clean, the people at the desk were nice and helpful. Complimentary breakfast was fine. However, the room had no closet. I've never been to a hotel, even the tiniest room in the cheapest hotel, without a closet. No hairdryer. I heard someone ask for one at the main desk, so they have them, but they don't keep them in the room. I find that bizarre. The toilet in the room made a 3-4 minute squealing noise after each flush. We asked to have it fixed, and it no longer made the noise after a flush. It randomly made the noise every hour or so, all night long. I was awakened several times throughout the night. The only way to stop it was to flush the toilet. We're likely never coming back to Tucson again, but if we do we will not be staying here.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Please accept my apologies about the closet. The furniture company did not deliver them on time. We will receive them on Monday the 5th. The hair dryers are in a bag now and under the vanity. I will be sure to share your positive and negative experiences with our associates and we look forward to welcoming you back the next time you are in Tucson. We are about 90 percent done with the renovations. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Very nice"

4
29/01/2018

This BEST WESTERN was one of the best best westerns we have stayed at in the TUCSON area.There were some problems as in breakfast coffee empty often and evening social hour running out of food way early. Both problems more with staff visiting to much and not paying attention to food situation. Painting of pool area causing many paint flakes in pool and hot tub. In room no closet or hooks to hang clothes or jackets. Now positive features. Rooms were clean, large, very comfortable bed. Pool is heated and jets in hot tub nice ( not bubbles and please GET RID OF ALL BUBBLE HOT TUBS, THEY ARE STUPID.) Social hour was nice and the music was most excellant. A man with a guitar playing spanish music. Nice dance floor on roof of restaurant. Location is nice and central to all attractions.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive and negative experiences with our associates and we look forward to welcoming you back the next time you are in Tucson. We are about 90 percent done with the renovations. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Great location at a good price"

4
29/01/2018

We enjoyed our stay at this Best Western location but felt it needed a bit more attention to detail. There was no clock or radio in our room, one side of the bed did not have a lamp, there were no bathroom cups, and housekeeping never responded to our request for an extra blanket and almost-daily request for an extra towel and clean washcloths (we got them from the front desk eventually). There is a good deal of construction/renovation going on in that area, so our days started early whether we wanted them to or not! However, the complimentary breakfast was very good, including a free newspaper, and the daily social hour with free beer, wine, and appetizers was fabulous—a real treat after a day of sightseeing! And a nice surprise! The location is ideal and the area is safe, convenient and relatively clean. Updating the building and rooms should be a priority, though. We would stay here again, if only because of the location and the social hour!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive and negative experiences with our associates and we look forward to welcoming you back the next time you are in Tucson. We are about 90 percent done with the renovations. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Deferred maintenance needs attention"

2
29/01/2018

Numerous items needed work in room. Garbage carts sitting around full of garbage. Bed was worn out and needs to be replaced. Couldn't use loyalty points for room-said they had too many people that day.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Nice place for a get away rest....". Here is a direct quote from another guest during the same time. It is clear there is a wide discrepancy from what one guest sees compared to another. We were finishing 10 rooms that we renovated and now have 90 percent of the hotel done. We value all of our guests opinions and will use these comments to better our guests experience during their stay. Please accept my apologies if we did not get the trash taken out and emptied in a more efficient manner. Feel free to contact me at 520-297-8111 or at [email protected] if you have any other concerns. Ask for jeff

"Fun place with great service"

5
21/01/2018

This in typical budget southwestern hotel with some special features. First it has some suites with 2 rooms where you can put the children to sleep in one room and party in the other. Then there is the happy hour where they serve drinks and a light snack, and some evenings live entertainment. For us there weren't enough towels, blankets and pillows but we called reception and they send us quickly. Great deep, heated pool where we had fun with the kids making nice memories and burning the calories from the breakfast. The west side where the garbage is has the best sunset views while the east facing rooms you can see sunrise if you wake up early. I liked the raised shower head.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Awesome Place"

5
20/01/2018

This is the best place to stay in Tucson. It's in a safe area and everyone working here is fantastic. The rooms are modern, clean, and the bed is super comfortable. Look forward to my stay here everytime I come to Tucson.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Bring ear plugs and a sleeping pill. "

2
16/01/2018

We had a very noisy night here. From the people that clean the rooms to noisy people next to us. Had to call management at 4am to have them confront the people next to us to quiet down. I do have to say management did take care of the situation. Good job. As far as the staff. They were wheeling cleaning carts and talking on the two way radios till 10pm. Then people in general not being courteous. Talking loud as they walk to their room I can't control that. The walls are very thin in this establishment. When checking out I did complain about the noise and spoke to the manager who took 10% off our bill. There breakfast was good but was very busy at 7am with no place to sit. Next time I will find another place to stay.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Nice place for a get away rest...."Jan 14, 2018. Here is a direct quote from another guest during the same time. It is clear there is a wide discrepancy from what one guest sees compared to another. We value all of our guests opinions and will use these comments to better our guests experience during their stay. Feel free to contact me at 520-297-8111 or at [email protected] if you have any other concerns. Ask for jeff

"Nice place for a get away restful weekend"

5
14/01/2018

My wife and I were visiting Tucson for the first and we booked this hotel for 6 nights. Rooms are spacious, clean and all amenities are in perfect condition (including wi-fi). TV picture is not of great quality, but we don't have the time to watch much tv in hotels anyway. Breakfast is great and items selection is ample. A couple of time though, we had to bring our food to our room for lack of seating (just shows how popular the place is). Overall very nice staff. Check-in/check-out experience very smooth and pretty fast.

Jeff E, General Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Best breakfast and staff"

5
10/01/2018

The front desk staff were very friendly and helpful and even had freshly baked chocolate chip cookies for the guests. The room was modern decor and clean. The breakfast was alot more than we expected, and was a full breakfast with many quality choices.

Jeff E, General Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"OK but just a touch above average"

4
10/01/2018

The rooms are on the small size, but our double queen had TWO fridges, which is nice, and a microwave and coffee maker. It's not a very quiet place; sound travels between the rooms with ease and we ran fan full time to mask it. Our room did not get serviced one day but usually it was fine. The morning breakfast was adequate though not fancy. It can get pretty crowded in the breakfast room and there were a number of transient workers staying at the hotel so it was busy at 6:30 upon opening. But the food was pretty good. Used the outdoor hot tub once on a cold night and it was nice and warm. It was on the inexpensive side and a decent room for the price; we'll go back again.

Jeff E, General Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Needs a lot of updating"

2
05/01/2018

This place was clean and most things worked but there were lots of problems: The shower was too low of pressure plus you got shots of hot or cold water when your neighbor ran the water. The room was dark and disappointing for an executive suite. Bedroom was too small, kitchenette had nothing included so you could cook or eat there, some door hinges squeaked and the bedroom door had the ironing board and iron hanging on it so it slapped the door whenever you opened or closed it. The walls were also paper thin so you could easily hear other people in adjoining room. The breakfast was decent but the place was hard to find, hidden between buildings with no directions to it. It was very crowded and the poor lady working in there just could not keep up. The staff was friendly and responsive and the beds comfortable but this place needs a major remodel for sure. Not what I would expect from a Best Western Plus Hotel.

Jeff E, General Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinions and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. So i encourage you to come back and see all the hard work the staff has been putting into the product for better guest satisfaction. We will take care of that immediately. If you would like to contact me please feel free at [email protected] or 520-297-8111 ask for Jeff

"Average Plus"

3
05/01/2018

We stayed here 2 nights...both good and fair Good: Nice pool area, Happy hour (drinks and food) and GREAT music.We had small king , with 2 mini frigs, microwave. Breakfast better than most motel ones.. Price...it was $20 less a night than others. Fair: Room and facility. Walkways could use a good scrubbing. Room temp was either hot or cold.

Jeff E, General Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Great Service"

5
04/01/2018

Everything from the front desk to check out was exellent. The rooms and bathrooms were clean. Hotel offers breakfast, heated pools and spa section. Hotel also offers an awesome rewards program with many perks that are useful.

Jeff E, General Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Bad music, bad drinks. "

1
03/01/2018

So called social hour is 2 hours of bad guitar music turned up really loud. Very noisy and no insulation in the walls. I called the front desk to complain about the noise and was brushed off. Would NOT recommend.

Jeff E, General Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Judy Norred Plate, Thank you for the feedback. While there seems to be a wide discrepancy in what one guest sees compared to another, we value all of our guests opinions. The front desk did let you know what time he would stop playing as he was contracted for two hours. The front desk did laugh at your comment of pushing the guitar player in the pool because of the outrageous statement. In the case of the guitar player, i am sorry you feel that way. He happens to be a professional and has multiple cds and awards. This is entertainment that most of our guests enjoy and have requested. The entertainment also happens to be within the hours of operation of the bar and other public areas. Again Thank you for your feedback and we thank you for your opinion. Feel free to contact me if you would like to discuss further at 520-297-8111 or at [email protected] Ask for Jeff

"Review"

4
03/01/2018

Beautiful court yard pool area great value as always would like too see all best western become pet friendly this is the only down fall as we always travel with our small dog and have had to stay at other hotels due to this

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Excellent Stay"

5
31/12/2017

Thank you all !! Our stay was the best yet!! Our vacation was stress free. Thank you to the front desk that help us out with our stay. Rooms were very clean and breakfast was good. This would be our go to hotel when stay in Arizona.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Noisy"

1
30/12/2017

Very noisy. No insulation between rooms. Windows single Payne. Heard every conversation near pool. Crying baby next door and parents shushing child. Heard everything, Could not sleep at all. Hotel was great if you planned on getting no sleep.

Jeff E, General Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinions and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. So i encourage you to come back and see all the hard work the staff has been putting into the product for better guest satisfaction. We will take care of that immediately. If you would like to contact me please feel free at [email protected] or 520-297-8111 ask for Jeff

"Small but had it All !!!"

4
25/12/2017

Scenic location. Has a free shuttle from the airport. Only two floors(only stairs) outdoor entry. Everyone was very helpful at the 24 hr. front desk.Free coffee in the lobby I was in the Presidential Suite! Only about '375 sq. But was just right for this solo traveler.The room was clean,separate living room,bath area and balcony. Outdoor pool Had a great view of foothills( on top floor) free breakfast was better than average,managers evening social had 2 free drinks & light snakes.It was just right for me, remember, I had one of the larger rooms :) I would stay here again. Had a nice time!!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"From Oct 14, 2017 to 9 Dec, 2017 Stay: Best long term "Inn-suites" Hotel in my varied experiences."

5
24/12/2017

AWESOME: The Facilities, Staff, from top to bottom, as well as the Cleaning, and Maintenance crews are first rate! All are customer oriented and care for the customer is evident throughout the operation. Pool is great, Bar, Happy hour, is a good way to spend early evening. And the breakfast is varied and very good. My wife is picky and she is OK using the clean and easy to find laundry room. It is and easy 10-15 minutes to University of Arizona, to University Banner Hospital and Cancer Center as well as many shops and restaurants ranging from gourmet to fast foods. My wife and I have made Best Western Innsuites Tucson Foothills Hotel and Suites our "go to place" in Tucson.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Dec 2017"

5
24/12/2017

This is where we usually stay when we are in Tucson. It is convenient to shopping and dining and is a short drive to I 10. The staff has always been very helpful. This time we had to extend our stay by one day as mu husband did not feel well. No problem.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Very pleasant"

4
23/12/2017

I loved the heated pool, which I had to myself. It was cold outside, but, I am Alaskan, so no biggy. The room wasn't super clean, but, definitely, not bad. The tub didn't drain, properly, which I reported on my way out. The staff was calling maintenance to deal with it, as I left.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinions and appreciate your feedback. We look forward to you returning to Tucson and staying with us. If you have a questions or concerns please feel free to give me a call at 520-297-8111 or [email protected]

"Annual Family Cookout"

5
21/12/2017

Awesome Stay. I really enjoyed the provided happy hour and Continental Breakfast. My suite was very Clean and Comfortable! I highly recommend! We had 5 rooms booked total and they gave us an awesome group rate. Everyone in my party enjoyed the stay.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We are elated to know that you enjoyed our breakfast options and we look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Convenient for restaurants and shopping"

4
20/12/2017

A good value for money hotel, near plenty of restaurants, the Tucson mall and the Premium outlet stores in Marana. Clean rooms, comfortable beds, microwave, and 2 fridges in our room. There's a heated outdoor swimming pool, hot tub and a breakfast area next door. You get 2 free drinks per guest during social hour in the evening.

"Lots of Comfort"

5
19/12/2017

A good breakfast, grilling facilities for a more inexpensive dinner in the room, a nice warm Jacuzzi at the end of the day, and plenty of seating (a desk, AND a table for dining AND a sofa!)...it was a good stay. What most BW's should be.

"Very nice airport hotel"

5
18/12/2017

Stayed at this Best Western before next day flight from Tucson airport. Check-in early was no problem. I was upgraded to a suite for no extra charge. Grounds were beautiful. Room was very clean and comfortable. Staff was friendly and accommodating. All in all this was the third Best Western I stayed at on this trip and I was extremely impressed with all the staff and quality of this hotel chain. Would definitely stay here again.

"Near hiking options and good food."

4
10/12/2017

Good location for hiking, microbrews and food. Chef Alisha's Bosnian and European food only a couple of blocks away and a reason in itself to stay here and visit ups on! Room clean and quiet. Comfortable bed.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"What I liked best"

4
09/12/2017

The pleasant and helpful staff. Competitive rates. Cafe' atmosphere for the breakfast and happy hour times. Comfortable and adequate rooms with the expected amenities. When in Tucson, BW Foothills Hotel is our home-away-from-home.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Started off well, ended bad."

2
08/12/2017

Stayed here for a business trip. Breakfast was delicious. Unfortunately I Had bites marks from some bug. Staff did not handle well. Will not be staying here again. Contacted management and they did not seem to take the issue serious.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinions and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. We take great pride in handling any issue that may arise at our hotel. We will not be extorted into refunding monies when the hotel is not liable. We have every room that a guest states they were bit by something inspected by a licensed and bonded pest control company. We get documentation whether or not there is vermin found. We have this documentation on file at the hotel for those guests. If you have any questions or concerns feel free to call or email Jeff at [email protected] or 520-297-8111.

"Frustrated in Tucson"

2
08/12/2017

Disappointed in confirming scheduling lodging arrangements. Initially, we had arranged and confirmed three nights. The first two nights were fine; however there was some misunderstanding regarding the third night lodging arrangements. We communicated that we were going to use rewards points to cover the cost of the third night. When we returned for the third night, we couldn't access the room and were told we had been checked out. I met with the front desk clerk who advised me that we would need to re-check in only if a room was available. Our personal items were stored in the maintenance/laundry room & were located after some confusion. The frustration of the situation could have been avoided had we been informed when we checked in.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinions and appreciate feedback. I apologize for the inconvenience that this caused you. I will look into where the breakdown of communication was, so we can better serve our guests in the future. Again thank you for choosing the Best Western Tucson Foothills. If you have any questions please feel free to contact me at 520-297-8111 or [email protected] Ask for Jeff

"Thanksgiving 2017 44 hr road trip"

4
06/12/2017

Used a 2nd time when I found the1st experience with BW in the same trip to be very satisfying. Beds look clean at 1st seeing them, then the comfort of bed was great. Also used the frig both occasions but not the coffee pot. Used BW twice without planning to, now without question I would reserve ahead and plan on staying.i think your marketing should focus on this senerio get us to reserve before the trip. This way you for sure get the 1st floor non smoking 2 b3ds etc

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We are elated to know that you enjoyed our breakfast options and we look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Tucson was Great"

5
06/12/2017

We enjoyed the Best Western here in Tucson. They gave us a great room. We had a separate living area with it's own TV, large bedroom with huge Jacuzzi tub with another TV. Bar with a cook-top and microwave. It was really just an apartment. Very clean, and everything worked. Very reasonable rate also. Ask for room 159.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Good time in Tucson"

4
02/12/2017

this hotel offers a nice pool and the clubhouse offers a good breakfast and afternoon happy hour. The staff is friendly and the service is good. Free wi fi is a nice touch. The location of the hotel is great and is easy to get to from Hwy 10. The grounds are well kept and there is plenty of parking.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We are elated to know that you enjoyed our breakfast options and we look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Clean rooms but don't forget outside when cleaning"

3
28/11/2017

Rooms were clean and very nice. Contruction was being done, however, there were nails and screws left out our entire 4 night stay. Cigerate butts were in the same place on stairs and hallway the entire 4 nigths as well. Pool was very nice. Horrible beds.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinions and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. We are remodeling the property and will contact our contractors about items left outside. So i encourage you to come back and see all the hard work the staff has been putting into the product for better guest satisfaction. If you would like to contact me please feel free at [email protected] or 520-297-8111 ask for Jeff.

"Unresolved problem"

3
22/11/2017

The last time I stayed at this property I had a great experience. This stay I had a problem with the TV that wasn't fixed during my weeklong stay. Disappointing. Otherwise the hotel is a good place for me to stay while I'm in the area visiting my elderly parents. The location is convenient, the property is well-maintained, the beds are good, the breakfast is fine, and the rooms have been refurbished except for the toilets which are so low it seems like the seat is only 12 inches above the floor.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinions and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. So i encourage you to come back and see all the hard work the staff has been putting into the product for better guest satisfaction. We will take care of that immediately. If you would like to contact me please feel free at [email protected] or 520-297-8111 ask for Jeff.

"Great value"

5
19/11/2017

I stayed here for the 35th El Tour De Tucson bike event 37 mile leg. The hotel is about half way between the start point and end of the race. It was convenient and comfortable. The breakfast was good.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We are elated to know that you enjoyed our breakfast options and we look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Best Western near Dog Show location"

5
14/11/2017

Excellent hotel with excellent staff. Very clean rooms and PJs Happy Hour was great. Didn't have time to check out the breakfast. great areas to walk the dogs. Upgraded my room and the king room was great with the mini kitchen

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Accessibility & Breakfast"

5
13/11/2017

The roll in shower worked great for our shower chair. The overall accessibility of the hotel was good. Breakfast bar was great! Options included a waffle bar, scrambled eggs, potatoes, sausage, several juices, muffins & pastries, yogurts, cereal, oatmeal. Staff was friendly and helpful.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We are elated to know that you enjoyed our breakfast options and we look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"A great value"

5
13/11/2017

We spent three nights at the Best Western InnSuites Tuscon Foothills and it was a great stay. The hotel is old, but very well maintained and the sleeping rooms have been modernized and are very nice. The breakfast and happy hour was outstanding. The staff was great!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Everything you need on-site"

5
12/11/2017

This Best Western was handy to the Highland Games at Relito Park., We love the pool/patio area with the restaurant/bar on-site. Our King room had a kitchenette just like a time share. We roomed here last year and will room here again for the games.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Best western Tucson foot hills"

5
09/11/2017

I have been coming every month on business to Tucson Az. For a few years... Staff is very friendly and accommodating . They have the BEST traditional breakfast out of any best western I've stayed at!!! Good rates too!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We are elated to know that you enjoyed our breakfast options and we look forward to welcoming you again in the future. We also look forward to you letting us know how the renovation looks when its finished. Feel free to contact me at 520-297-8111 or [email protected] and ask for Jeff

"Not what it used to be"

3
06/11/2017

We have stayed at this particular hotel frequently in the past and it always exceeded our expectations. This time we were appalled to find the state of things. The room had stains on the carpet and mold in the grout in the bathroom. There were cigarette butts lying everywhere around the grounds, even though it is a non-smoking establishment. There were stains on the sheets and a pile of cigarette ashes on the counter under the sink. Hubby had to kick a cockroach out of the way of our door when we arrived at our room. This place was always spotless and fresh on other visits. I don't know what has changed, but it certainly wasn't for the better.

Jeff E, General Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinions and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. We are in the process of remodeling the property and expect to be finished by December 31st. So i encourage you to come back and see all the hard work the staff has been putting into the product for better guest satisfaction. We do also have a carpet cleaning program and apologize if that room was overlooked. We will take care of that immediately. If you would like to contact me please feel free at [email protected] or 520-297-8111 ask for Jeff.

"Great Place"

5
03/11/2017

Newly remodeled. Everyone was friendly and seemed happy that you were there.. Jeff the manager went out of his way to insure we were happy customers. Though it was a quiet family place it had a festive atmosphere. Good breakfast. Great value!!!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We are elated to know that you enjoyed our breakfast options and we look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"On our way to Tombstone"

3
31/10/2017

Room was very clean and staff very accommodating. Overall though the location was noisey and the collection of garbage early in the am awoke me. Unfortunately little I could do to remedy this, once it had happened.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your review. I apologize for any inconveniences you might have had. Unfortunately i can not control the time the garbage truck comes. We would like to welcome you back to see all the hard work we have put in during the renovation. If you would like to reach out to me at [email protected] or at 520-297-8111 and ask for Jeff. Thank you for choosing Best Western Tucson Foothills.

"Too much construction noise"

3
30/10/2017

I stayed for 5 night at this hotel. Check in was fine and I received a bottle of water. The room was difficult to find towards the back of the property. It was a normal room with all the normal items in functioning order. The only difference was that it had a "stovetop" in a small area trying to be a kitchenette. Mostly it just seemed in the way. I would say that the room was older, but only the bathroom really showed the age that badly. I worked nights and slept during the day. I had to change rooms during my stay because the construction noise was so bad that I could not sleep or even talk on the phone when I called the front desk. I was given another room, but I felt like they thought I was trying to get an upgrade at no cost. The breakfast building is towards the back of the property by the pool. It was a nice area that also functioned as a bar in the evening. The breakfast was above average with all the usual food. (powdered eggs, sausage, biscuits, waffles, pastries, etc...) The pool area was nice and the space between the buildings on the 2nd floor was connected above the breakfast building. Tables and chairs which were nice. The second room I had was a suite. There was a bar area, a sitting area, and a separate bedroom with a sink. The bathroom was by the bar area. I thought that was odd since you could not access it from the bedroom. Overall, not a bad room. The front desk area had computers, but one of them was not working when I was there. The lobby was a little awkward, but okay. The location wasn't bad and there was an Eegee's across the street. Not much else in really close walking distance. But, within a mile there were more options.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your review. I apologize for any inconveniences you might have had. We are in the process of remodeling. We try limiting our working hours to normal business hours and we expect to finish the remodel in December. We would like to welcome you back to see all the hard work we have put in. If you would like to reach out to me at [email protected] or at 520-297-8111 and ask for Jeff. Thank you for choosing Best Western Tucson Foothills.

"Great place to stay"

4
30/10/2017

We only spent one night here, but it was a good night. The room was clean and looked newly remodeled. Our bed was comfortable and the room had all that we could have needed. Breakfast was amazing, and there was seating available inside or out. The staff was very friendly and helpful. I called to see if I needed to do anything to check out. She said she could do it over the phone. I told her we weren't quite ready, but would be out by the check out time. She said that was fine, and she would do it then. By the way, check out was not until 12:00. That gave us time to go out and ride our bikes on the Tucson Loop and come back for a shower before leaving. It was a wonderful stay. We will stay here again when we visit our family here again.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Nice Clean Room & Great Breakfast"

4
29/10/2017

Room was nice and clean. Bed comfortable. Staff very friendly. The breakfast was one of the best I have ever had at a motel. Scrambled eggs, sausage, biscuits & gravy, hash browns, cereal, and much more.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Great Location"

4
29/10/2017

Staff was very nice. Location was perfect for where we wanted to go. We visited the Sabino Canyon, Mt. Lemmon and Saguaro National Park (West). Casa Adobes is a nice area which had everything we needed. The place is older but is remodeled. Our room was updated and clean. We faced the courtyard which has a pool. That was loud until close at 10pm. Breakfast was surprising. Much more than standard Continental. Waffles, eggs, bacon etc…

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Business Yearly Meeting"

4
26/10/2017

I have been staying at this BW InnSuites for the past 12 years and I have choose this location because I have friends and business associates that I visit when I come to Tucson. Most all of the time I have been very happy with my accommodation until this time when, internet and phones were not up to expectations. I hope that my next stay will be better.

"Great place to stay"

5
26/10/2017

This hotel is very close to all of our favorite activities as well as shopping and family. The service you receive from the front desk, the restaurant staff and the cleaning crews are truly wonderful and breakfast is outstanding.

"Good overnight spot on way to Mexico"

4
22/10/2017

We have stayed at this hotel for many years. The rooms have been upgraded. We usually have items for the freezer or refrigerator as we go from summer home to winter home and the in-room fridge is usually adequate. If not, the staff has been happy to keep our frozen goods in the freezer in their bar/breakfast room for a night or two.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Tucson Vibe"

4
18/10/2017

I arrived at the Best Western Foothills mid evening and found it on a busy street in a mixed residential and retail neighborhood. The rate I had reserved was quite reasonable for a weeknight. Check in was very friendly and I headed for my room. There is an array of different buildings, but I found where I was going without a problem. The room was a good size, but bore no resemblance in size, style, or architecture to the photos on the hotel's website. The air conditioner was set to 82 degrees, and took a very long time to cool the room down even a few degrees. Furnishings were in good condition and very clean. The curved shower rod was sagging, but the towels were excellent. The outdoor pool and whirlpool are in view of a row of picture windows in the lounge and its rooftop tables, but it started raining before I could decide whether I wanted to be in front of such a big audience. It also put a damper on the other activities in the courtyard area (like the big gas grills that were being used to make dinner for a group) so I wasn't bothered by noise during the night. Breakfast in the lounge featured a wide variety of hot and cold items. Checkout was quite slow with only one desk clerk on a Friday morning and guests with special requests ahead of me. There were some interesting characters in the parking lot as I departed, but nothing that caused any concern. It seemed part of a whole vibe around the Best Western, or the neighborhood, or maybe the city as a whole. It's been a very long time since I was last in Tucson so I can't say. I would probably return to the Foothills if I had business on this side of town.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinions and appreciate feedback. We are in the process of remodeling the property and expect to be finished by December 31st. There are some pictures of the newer rooms up on various websites. So i encourage you to come back and see all the hard work the staff has been putting into the product for a better guest experience. We look forward to servicing you in the future. If you would like to contact me please feel free at [email protected] or 520-297-8111 ask for Jeff.

"Frequent visitor"

5
18/10/2017

I have stayed at this hotel over a number of years and have found it consistently excellent. The rooms are large, well equipped and always meticulously clean. Front desk staff are especially helpful and efficient.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"A Nice Place"

4
17/10/2017

We stayed at this hotel in Tucson, thinking that it was close to the airport. It actually was about 30 minutes away, but it was very nice, had an excellent breakfast, and was clean and a good value. The employees were very friendly and helpful. We would recommend this hotel.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to meet your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Tucson Foothills Stay"

5
13/10/2017

This is a favorite destination for my daughter and me. We love spending time in Tucson to have casual outdoor activities and enjoy good food and sightseeing. The hotel is convenient to all the areas we like to visit.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Fantastic service!"

5
11/10/2017

We always stay at the Best Western Foothills every time we are in Tucson and not having been here for a year we were amazed by how much the property has changed. It is clear that the staff and management have been working tirelessly to update and remodel not only the rooms, but PJ's was BEAUTIFUL! As always the staff was kind, professional and attentive, delivering the pack and play we requested and even setting it up for us, the breakfast always exceeds our expectations, however this time we were able to enjoy the remodeled building as well. Our room was spacious and clean, with newly updated paint and carpet and the beds are amazing! The staff at the desk is always helpful and my family would like to thank Ashley at the front desk, Jan in PJ's and the general manager for going above and beyond to make sure our stay was pleasant. Great value, location and staff! We'll see you next time!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Great Stay"

5
11/10/2017

Wonderful sta at this best Western in Tucson, AZ. The check in was easy and prompt. The staff was helpful and accommodating. The food at breakfast was fine. The pool area was great. Thanks for asking.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We are elated to know that you enjoyed our breakfast options and we look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Tucson stay"

4
11/10/2017

Good value for the money. This is not a "resort", but a basic motel that is in the process of slowly being updated. Pool area is nice. My room was worn with old carpeting and scuffed walls, but all was clean and worked. Breakfast and social hour were a bonus. Staff was friendly and helpful.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We are elated to know that you enjoyed our breakfast options and we look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Bad hottub ,loud, rude manager"

2
10/10/2017

Burned by chemicals in ,in room hot tub kept breaking,manager was rude , reservation was for smoking ,but they changed all the rooms.almost stepped on a scorpion in bathroom in morning. Construction going on all 4 days we were there annoying...had to sak for towels and wait forever...got to our room to find other peoples clothes in the closet.... what a great cleaning job... made us wonder if they even changed thae sheets.....had to wait almost 2 hours for someone to come get that out of our room....

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinions and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. So i encourage you to come back and see all the hard work the staff has been putting into the product for better guest satisfaction. I am at the property everyday and yet I have no complaints from this suite number. My business card is also at the front desk with a cell number on it also. If you would like to reach out to me please feel free at [email protected] or at 520-297-8111 and ask for Jeff

"Exceptional Service"

4
10/10/2017

Good value, clean rooms, good service and pleasant staff.A few things could be improved- More Electrical outlets. Stability of refrigerator. Hated the pillows- too large. Breakfast place too small. Smoking all over the hotel,

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Great place to stay at a reasonable price"

4
04/10/2017

The room was very clean and nice.Great linens. The breakfast was wonderful. Only small complaint was workers were staying at hotel and made a bit of noise early in the morning and late at night. Hot chocolate chip cookies were great. Staff very helpful and courteous.

"Nice hotel"

4
04/10/2017

Great place for the price. Room was clean and the breakfast was great.The staff was all very friendly and helped us in a very timely fashion. Check out was also very easy when it was time to leave and we were fast on our way.

"Very nice hotel at a very nice price"

4
02/10/2017

Hotel was clean, staff was extremely courteous and helpful. We didn't use the pool, but several others did and it looked very inviting. The complimentary breakfast was really good. Staff there was also courteous and helpful.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Great place to stay! Treated like king/queens!"

5
29/09/2017

Great place to stay .. you are treated like king and queens .. I would highly recommend! They have ALL the answers to what ever you need or the places you want to go.. will be back there again someday!!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Great Hotel with Fabulous Amenities"

5
29/09/2017

I stayed at Best Western for 6 nights while I was attending a training conference. The breakfast buffet and lounge made for a great start and end of my day. The free shuttle was incredibly useful, as I was able to receive convenient rides around the city (as long as it was within the range of about 5 miles from the hotel). The room was clean and comfortable, and the in-room internet service was greatly appreciated during my stay. I would definitely recommend this hotel to others who are seeking a great place to stay for business, vacation, or whatever their particular needs may be!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you very much for your feedback Z6855JUmarym. We are pleased you enjoyed your stay. Nothing pleases us more than a guest who truly enjoys there time with us. We hope we are your number one choice when visiting Tucson. We cant wait to have you back in Tucson again to tell us how you like the renovations. Please feel free to contact us with any questions comments or concerns please feel free to contact me.Ask for Jeff at 520-297-8111 or [email protected]

"Great Beds"

4
28/09/2017

The best beds by far as well as amenities. Internet was very good and food was also good. A real breakfast !. Shuttle service was excellent. Housekeeping very good service and friendly. Would book again in future.

"my wife`s medical treatment @ UMC"

5
27/09/2017

my wife and I are so thankful for the kindness and friendliness of the staff at " Best Western InnSuites Tucson Foothills Hotel &Suites, Tucson, ARIZONA. THE COMPLETE STAFF, made our stay for at least two ( 2 ) weeks now a comfortable and relaxing, home like atmosphere, very enjoyable, and always ready to help " in anyway possible, they`re great ! And breakfast time is unbelievable, quite the spread, amazing!!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We are elated to know that you enjoyed our breakfast options and we look forward to welcoming you again in the future. Fell free to contact us at 520-297-8111 or [email protected] Ask for jeff

"Room 270"

3
26/09/2017

The registration area was quite nice and the staff was helpful. The breakfast was well cooked and very tasteful. The rest of this is based on room #270. We were told this was a freshly remodeled room at check-in. The bed was comfortable but did not appear to be new or was the carpet. There was patches in the wallpaper, unfinished wood in the area of the refrigerator, scratches and scuffs in the furniture, the task chair had gouges in the arms, the drains in the bathroom are very slow. Not the worst room we ever stayed in but far from the best in the same price point. A/C is not well controlled because the thermostat is located in a poor location causing part of the room would be very cold in the sleeping area.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinions and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. We are in the process of remodeling the property and expect to be finished by December 31st. So i encourage you to come back and see all the hard work the staff has been putting into the product for better guest satisfaction. I apologize if their was some misinformation. Room 270 is scheduled to be remodeled. If you would like to contact me please feel free at [email protected] or 520-297-8111 ask for Jeff

"Visit"

3
26/09/2017

The room was ok. Standard queen room. Didn't expect to have a pull down bed. Took up most of the room. My husband bruised his toes tripping over the frame which stuck out from mattress. Might have broken it. Complete hot breakfast they say. Only eggs, sausage, potato cubes and with biscuits and gravy. Along with your usual breads. Coffee horrible tasting.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinions and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. We are in the process of remodeling the property and expect to be finished by December 31st. So i encourage you to come back and see all the hard work the staff has been putting into the product for better guest satisfaction. I apologize if the room description was not clear. The room you stayed in was a Murphy bed one quuen. If you would like to contact me please feel free at [email protected] or 520-297-8111 ask for Jeff

"Nice Stay"

4
24/09/2017

The hotel is nice, rooms are nice. Great evening snack and fee drinks. Good hot breakfast. The hotel is near lots of shopping with Sprouts, Traders Joes, Kohls etc. Nice place to meet with people to visit.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Best value"

5
13/09/2017

The room was clean, well equipped with soap. shampoo and conditioners, and very comfortable. They offered Happy Hour with beer, wine and snacks and a hot buffet breakfast. We stayed two nights, not consecutively. The second night was the first Wednesday of the month and in addition of Happy hour that evening they also offered free hamburgers and hot dogs. (They do this only for the first Wednesday of the month). We loved the friendliness of the staff in general. With all the goodies we surely saved on expenses. We will book there again.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We are elated to know that you enjoyed our social hour and managers BBQ. We look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Foothills Best Western"

5
10/09/2017

We always stay at this motel when we are in Tucson. The motel is excellently located for visiting places around the city and there are plenty of good restaurants in the neighborhood. It is always very clean and the staff is friendly.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We are elated to know that you enjoyed our breakfast options and we look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Comfortable Place with a Convenient Location"

4
09/09/2017

Although this hotel is undergoing some renovations, none of those affected my stay. I found the Best Western InnSuites Tucson Foothills to be comfortable, relatively quiet, and convenient short trip to the location at which I had business. The staff could not have been more friendly and accommodating, and I must single out Tiffany at PJ's Cafe for her customer-friendly attitude during the evening social hour. There is one thing about this hotel that potential guests should know: it has an awkward access off Oracle Road. If you are leaving the hotel for sight seeing or a business trip, and you need to travel north on Oracle Road, you must first go south and take an immediate U-turn. Not a big inconvenience, but something to be aware of.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Disappointed!"

2
05/09/2017

We have stayed at this hotel for several years now and it seems that every time we go back it is more and more in disrepair. We used to like the in-ground jacuzzi rooms but that got to be popular with people who party to much and fight. We started staying in the rooms with jacuzzi tubs and that was great for a while. Now it seems that they are also popular with party people, which would be fine except that it gets loud enough to hear in our room along with wall banging and getting high outside our door. The tub had mold in it so we didn't even use it and we were not able to get a different room. We won't stay here any more. Unfortunate because the staff is incredible.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinions and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. We are in the process of remodeling the property and expect to be finished by December 31st. So i encourage you to come back and see all the hard work the staff has been putting into the product for better guest satisfaction. If you would like to contact me please feel free at [email protected] or 520-297-8111 ask for Jeff

"Tucson Fun Time"

5
05/09/2017

Wonderful family visit and vacation. Nice location. Grandchildren loved the pool. The best breakfast I have yet, and varied each day so we didn't get tired of the same options all three mornings. Happy Hour was a nice touch after spending hours after the pool.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Don't stay here"

1
04/09/2017

This place is awful the staff were not friendly at all and the king bed suite that i had was not clean and it smelled horribly and there was rust in the bathroom and in the toilet as well and the toilet hadn't been flushed either from the previous guest so there was poop in the toilet and it smelled horribly i had to flush the toilet the room was not quiet at all i will never ever everrrrrrrrrrrrrrrrrrrrrrrr return to this hotel again never in my life have I had such a horrible horrible experience at a hotel i demanded an apology and i demanded that they make it up to me as well dammit

"Best Western InnSuites Tucson Foothills Is Great."

5
04/09/2017

Always Happy to return to Tucson & stay here. It's like visiting Old Friends. Everyone, from the cleaning staff to the front desk is professional and quick to help take care of whatever I need. The rooms are continually being upgraded, which is great.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Good Value for the Money!"

4
26/08/2017

I stayed at this hotel for 5 days after selling my home and preparing to move from Tucson. The hotel room was very comfortable, especially the bed which had excellent quality linens, as well as very good towels. The room was very clean, and well equipped. The only thing I didn't like was the location of my room. It was not adjacent to a parking spot, but was located off the interior pool/courtyard area, which made it difficult to heal baggage in and out of the room, as the available parking was not close to the room! Ask for a room with parking directly outside of the room entrance. The breakfast was very good and the staff was pleasant.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We are elated to know that you enjoyed our breakfast options and we look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"TucsonBW"

5
23/08/2017

People there are friendly, efficient, and professional. Tiffany in food service does a great job. However, the bed in room 270 is located much too close to the AC. Great stay in a wonderful city. Thx.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your review. We appreciate the feedback and will share with our staff. We are also renovating the hotel and it will soon be complete. We look forward to you coming back and letting us know what you think. If you have any questions or concerns feel free to reach out at 520-297-8111 or at [email protected] and ask for Jeff

"Average hotel, great location"

3
23/08/2017

We got a great rate online. However, you get what you pay for. Hotel was an older property. Room was smaller than we are accustomed to at Best Western properties. Very pleased with the location as it was north of the downtown area, a short distance from Oro Valley. Excellent breakfast provided. Easy access to nearby restaurants.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. We are located near the Catalina Foothills. We are centrally located and have several food options withing walking distance. We are also renovating sections of rooms which will be complete by December. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Huge rooms, nice staff, and perfect location!"

5
23/08/2017

I cannot say enough good about this hotel! The front desk staff was incredibly friendly and helpful (suggesting places to eat for dinner in Tucson). The room was gigantic, but still cozy! It was a suite, so I loved how private the bedroom was from the living room and kitchen (which, in addition to a refrigerator and microwave, also had a stove). The pool was really nice, and the location was perfect! It was so nice to be within a mile of pretty much every chain eating establishment (in addition to some local gems), a mall, and Target. Great for picking up odds and ends I forgot to pack with me on my trip! Despite being quite large, the hotel is also really quiet, which I thoroughly enjoyed. So if you're staying in the Tucson area, I highly recommend staying at the Best Western.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We are elated to know that you enjoyed our breakfast options and we look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"A good place to sleep"

3
21/08/2017

Not the nicest or the fanciest Best Western but nice enough. Just stopped for the night and the room was clean and the bed comfy so it provided what I needed. Good breakfast in the morning, too. Not a great location if you're planning on other activities but a good enough location to sleep and have breakfast.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your review. We appreciate the feedback and will share with our staff. We are also renovating the hotel and it will soon be complete. We look forward to you coming back and letting us know what you think. If you have any questions or concerns feel free to reach out at 520-297-8111 or at [email protected] and ask for Jeff

"Very nice staff great extras!!!"

4
18/08/2017

We stayed here for two nights and the staff was amazing very helpful the rooms are clean and the ac works great major plus in az summers the free breakfast was great eggs,sausage potatoes,biscuits and gravy and you even get free drinks and appetizers for happy hour in the evening the only down fall is its an old property so you can hear what's going on around you but we would stay her again if in the north side of Tucson

Jeff E, General Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Lovely Hotel"

5
14/08/2017

We had a wonderful visit in a great hotel with a genial and professional staff who were knowledgeable and caring. The breakfast buffet was well stocked with all of the usual choices, eggs, sausage, biscuits, gravy, danishes, several choices of bread, tortillas, peppers and onions, shredded cheese, pancake and waffle batter, orange, apple, and cranberry juice, bananas, apples, and oranges, as well as coffee, tea , oatmeal and cold cereal. There was 2% and whole milk and the buffet worker was continually replenishing everything. The laundry was clean. The pool well maintained and stocked with towels.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Still a great place"

5
13/08/2017

This was our fourth stay here and we have never had a bad experience. The rooms are large, clean and comfortable. There is always parking available. The pool area is quite nice and PJ's puts on a superb social hour and serves some pretty good food for that event as well as a very good breakfast. This is one of the better properties we have stayed in over the years.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Broken heart on Special Occasion"

1
13/08/2017

A room that was confirmed as available a month previous to our stay and was promised to be held for us was give away. It was a large room with a beautiful view we reserved for our 16th anniversary. We were so deeply disappointed, as we were anticipating that room. The room we were placed in was much smaller. Nothing more than a 10% discount was offered. It was offensive.

Jeff E, General Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Jennifer, Please accept my apologies if there was some type of miscommunication. We do not guarantee suite numbers. Doing this would bring a large loss of revenue to the hotel year round. We are in the process of renovating the hotel and soon all of our rooms will have the same decor and design. The room you reserved was a presidential and that is the room type you did receive. Please feel free to reach out to me at 520-297-8111 or at [email protected] and ask for Jeff. I would be willing to talk about some other arrangement other than compensation for not having the suite that you wanted. Again Thank you for staying at the Best Western Tucson Foothills.

"Decent value for the money"

3
13/08/2017

I recently stayed at this hotel during a business trip. The staff and the overall room decor were good. The only issue I had was the trash outside the rooms and in the breeze way. Hotel staff needs to patrol the area once in a while and pickup trash. It's unfortunate that some people can't find the trash can and choose to throw their trash on the ground but otherwise a good valu for the money.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Please accept my apologies for other guests not respecting guests. We have started using more houseman on the weekends to help deal with that issue. We are also renovating the hotel and it will soon be complete. We look forward to you coming back and letting us know what you think. If you have any questions or concerns feel free to reach out at 520-297-8111 or at [email protected] and ask for Jeff

"overnite in Tucson"

4
12/08/2017

Clean, comfortable room with outside entrance to room, parking near door. Quiet area; close to mall and restaurants. Good breakfast but limited seating area. Small fitness room but worked for me early in the morning.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. We are renovating the hotel and just completed the Cafe renovation. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Overall Good Experience"

4
08/08/2017

The rooms were nice and the amenities were very nice. We did ask for a certain amount of towels and blankets, before arriving and they were not there. When we called about getting more, they brought more, but again did not bring the needed amount. This is the only issue we had, and is very minor in comparison.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Thank you for letting us know about the issue with the extra linen. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Very nice got a room I wanted "

4
06/08/2017

I stayed at this motel a couple years ago and they were nice then and very accommodating for me this time. The only problem was the bathroom the corner on the floor the tub is rusting out not sure why no one said anything. Other then that my 3 day stay was very good and there breakfast in the morning is hot and cold.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. We are renovating the hotel and just completed the Cafe renovation. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Good stay"

3
02/08/2017

We stayed three nights in the hotel. The location is a bit away from the main attractions and approx. 2 miles from the next food location. The hotel itself could be a bit cleaner. The breakfast offered a broad diversity. The look of the hotel is more like a motel then a standard Best Western Hotel. Overall it is a good stay for a low price.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. We are located near the Catalina Foothills. We are centrally located and have several food options withing walking distance. We are also renovating sections of rooms which will be complete by December. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Excellent service"

5
30/07/2017

When checking in the day manager was very accommodating & went beyond normal assistance. The breakfast staff was also very accommodating with my diet restriction. I needed more towels & they were brought to my room within 5 mins after calling. The room was outstanding! Very quiet, clean, & comfortable. It has been updated & the updates are very nice. The bed was very comfortable as we're all the different selections of pillows.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Date Night"

3
28/07/2017

the bed was too hard and AC did not work properly. The private Jacuzzi was nice. Room and common areas were clean and staff was very nice at check in. Had to request 4 extra towels as there were too few towels (only 4 to begin with) for a room with private Jacuzzi. We only received 2 and had to call back and have more towels sent. Breakfast was good but over crowded. Overall a good experience except for the bed. We both woke up very sore.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. If you would like to contact me please feel free at [email protected] or 520-297-8111 ask for Jeff

"Consistent comfort"

4
28/07/2017

My go-to motel in Tucson for over 15 years. Located near my needs and room and breakfast are always satisfying. Adjacent to a Village Inn where a discount is given upon mention of Best Western. Though an older site, it has been remodeled and updated to ensure a guest's comfort and quiet. Rates are very good for what one receives.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Okay stay"

3
26/07/2017

Prior to my visit to the hotel, I called to ask about the deal involving the coupon book (The Stay-cation package). I asked if I would need to pay that $71.99 price or if I could pay the price I found online. They young lady, although very pleasant to talk to, did not know the answer. She took my number and said she would call me back after she looked into it. She never called me back. So, I went ahead and made my reservation online. At first I was assigned a room. Outside my room was a bag of trash that housekeeping forgot to pick up. Then the room next to me was rented to several workers in orange tee-shirts. These workers were very loud, dropping the f-bomb word, every other word. They left the door open and anywhere from 4 to 8 were there at any given time, each with a can of beer in hand and several beer cans, open and closed on the sidewalk NEXT to me door. I decided to go to the front desk where the young man working there was eager to help (definitely a plus for this hotel). He quickly assigned us to a different room . Although we did not hear any neighbors and it was still fairly quiet even though we were right next to the stairs, Tuesday morning and 8am there was some sort of maintenance work being done outside our room when we were trying to sleep. At check-out time, I called the front desk and no one answered on my first attempt. I called back again and a woman picked up who sounded a little short with me. Maybe there were several people there checking out, I don't know. I asked her if I needed to come to the front to check out and she said no since I pre-paid for the room (although this should have been explained when I checked in). I was also expecting the hotel to be in the nice part of Tucson. however, my son and I saw several homeless people passing by the property. I was visiting Tucson with my 17-year-old son. This is our last summer together before he turns 18, making it all the more important to our family. The property was okay and for the right price, I might stay again, but I will be checking other properties first.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I apologize that their was a mix up regarding the coupon book. I will use this as a training opportunity for our staff. We are located near the Catalina Foothills and have not had any issues in the past. We will look into this with our local law enforcement. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Best Western"

5
23/07/2017

Wonderful hotel. wonderful staff, excellent housekeeping staff, good breakfast (wonderful waffle station but needs to serve bacon) Very clean property, safe and in a very central spot. Pet friendly is a HUGE bouns. The staff was very attentive.

Jeff E, General Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We are pleased to see that we were able to exceed your expectations, as our team members work very hard to ensure that our valued guests leave with a positive and memorable experience. We are elated to know that you enjoyed our breakfast options and we look forward to welcoming you again in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Great stay and BW"

5
19/07/2017

The staff was very nice, the room was so comfortable, bed was an extra large king and had so much room to move around in and husband loved it. Had a small seatinig area and little little kitchen. But it was just great. Would stay there ag ain and in fact would want the same room. Breakfast was really good. All in all an A+.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Convention/Business Stay"

5
18/07/2017

Great stay at the Tucson Best Western. Newly renovated suite, and the grounds looked great. Breakfast was awesome, with lots of variety. They have a great place to hangout at PJ's for their happy hour. Really well done, kudos to your team.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. We have some more exciting renovations that we will be completing in the future and look forward to telling us what you think. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Amazing property and customer service"

5
12/07/2017

The Best Western Innsuites Tucson Foothill is a spectacular play to stay. My room was spotless and very well appointed, the breakfast buffet was inclusive and delicious and customer service was top notch through out the property (something hard to find these days). I recommend this location whether you are on business, vacation or just passing thru. You won't be disappointed.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
hank you very much for your feedback lee776. We are pleased you enjoyed your stay. Nothing pleases us more than a guest who truly enjoys there time with us. We hope we are your number one choice when visiting Tucson. We cant wait to have you back in Tucson again to tell us how you like the renovations. Please feel free to contact us with any questions comments or concerns please feel free to contact me.Ask for Jeff at 520-297-8111 or [email protected]

"Great stay"

5
10/07/2017

For the value you can not beat it. The staff were courteous, helpful and accommodating. The full breakfast was was a great part of the value and was continuously stocked, the rooms were very clean and in good order. I'll be staying here again on my next trip.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. We are starting the second phase of renovations. Please let us know what you think. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Wonderful hotel. Will stay again."

5
10/07/2017

Great hotel. Service by staff was wonderful. Only problem we had was that we were put in the regular king room rather than a suite and had to be moved. I would suggest calling ahead a few days to confirm reservation and room type.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive and negative experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Tucson bargain"

3
08/07/2017

Our hotel room was quite average but met our needs. The pool was a welcome relief and our breakfast was decent. This property was not a stand out but was entirely satisfactory, comfortable and a good value.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Tuscon"

4
05/07/2017

Friendly staff offered warm chocolate chip cookies upon checking in. Nice variety of breakfast selection for price of hotel. Room was a decent size for two adults and two children. Refrigerator and microwave were very useful!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. We just finished some renovations. Please let everyone know how you like Pj's cafe. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Just OK"

3
01/07/2017

It's affordable and clean rooms. But property itself is VERY desertlike , southwestern and probably older. The free breakfast was okay. Not bad at all. But it passes for just having to stay a short stay. And it's cheaper than those closer to UA. A 15-20 minute drive away from the University works.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Comfortable and clean"

4
30/06/2017

We spent 3 nights here and were treated well. Breakfast was well prepared and attention to delivery was good. Pool area very nice. I would definitely stay again if in the area. Friendly staff and quick to resolve any requests.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. We have some exciting renovations that we just finished including the PJ's cafe. We will make sure in the future the constructions ends on time. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Will return again"

5
28/06/2017

This was our second stay this year at Tucson Foothills Innsuites and they have again made us a fan of Inn Suites. We have already stayed again in Phoenix InnSuites. Great value, accommodations, and staff. Highly recommend.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you very much for your feedback BARBANDTOM. We are pleased you enjoyed your stay. Nothing pleases us more than a guest who truly enjoys there time with us. We hope we are your number one choice when visiting Tucson. We cant wait to have you back in Tucson again to tell us how you like the renovations. Please feel free to contact us with any questions comments or concerns please feel free to contact me.Ask for Jeff at 520-297-8111 or [email protected]

"Excellent Experence"

5
27/06/2017

We had a very enjoyable stay. We were extremely pleased with the breakfast every morning. They also offer a happy hour every evening however we had family obligations and were not able to attend.Next time we see we are in Tucson we would for sure stay here again.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations Kathy H during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Disappointed"

3
27/06/2017

I booked this hotel because it claimed to have pillow-top mattresses and that was not the case. A two inch topper doesn't make the mattress much more comfortable. The room was clean and the attendants courteous, but I've had better experiences at other locations.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. If you could reach out to me and let me know which suite you stayed in so i can investigate that would be wonderful. All of our rooms have pillow top mattresses except for our Murphy bed suite. Again Thank you for your review. Contact me at 520-297-8111 or [email protected] Ask for Jeff

"Relaxing Stay"

5
27/06/2017

Enjoyed the pool and spa. Breakfast was terrific even though temporarily located in a meeting room while cafe being renovated. Enjoyed the social hour in the evening. Staff were very courteous and helpful.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson and letting us know what you think of the ongoing renovations. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Good time"

5
25/06/2017

We always have a good time we we stay here. The only down side was construction lasted too long into the night and I had a hard time parking. The room was clean, the staff friendly and efficient and the food good as always

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. We have some exciting renovations coming up including the PJ's cafe. We will make sure in the future the constructions ends on time. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Get what you pay for"

3
22/06/2017

Front Desk Staff were friendly and helpful. The breakfast staff were as well, though their complimentary breakfast wasn't exactly The Ritz Carlton. They could put out a box of FRESH donuts and make everyone happier, probably saving the money on just the latex gloves the staff use pulling your breakfast out of prepackaged boxes for you. Room was clean and I smiled at the extra touch the housekeeping staff put twirling your towels into neat little packages for you to disentangle. BUT, this place is a mecca for contractors so expect lots of noisy remodeling, large trucks, lingerers, and ongoing cell phone chatter outside your door. Parking is crowded and questionable, but available if you want to utilize vacant businesses nearby and walk a few steps.

"Needs help"

3
22/06/2017

Staff is pleasant but they keep the ac off when unoccupied. Our room was over 99 degrees at check in. The facility had people trimming hedges outside my room at 6.45 am. So much for sleep. Breakfast was well prepared. Property is under construction but my problems did not relate to remodel issues.

"Best Western favorite hotel chain!"

5
13/06/2017

Reserved a king bed suite for $72.00 a night. We were very pleased with our room. Quiet, clean and comes with a full breakfast and a happy hour in the evening. Great friendly staff, it all worked very well. Great restaurants with in walking distance. I highly recommend and will stay again.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson and letting us know what you think of the ongoing renovations. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Clean, cozy room, issues with climate control"

3
12/06/2017

Overall a 3.5 (but TA doesn't allow for the .5) The positives: The room was clean and cozy, but well appointed. We don't usually unpack for short stays, so not an issue. They provide a microwave and fridge, which is nice, but it takes up a lot of real estate in the room and counters. Housecleaning and staff are friendly and courteous. We also enjoyed the diner adjacent to the property, Village Inn, although it closed the weekend after we left. Nice staff and good pie. The negative. Outside noise early in the morning can be an issue (but we're used to that), more annoying was the climate control issues. The ac/heat unit is aimed right at the bed and for some reason we could not get the room to cool to a reasonable temp so it was either freeze or sweat all night. Some other BWs have used plastic hood like devices to divert the fan so the air circulation in the room is more effective.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you very much for your feedback. We are pleased you enjoyed your stay. Nothing pleases us more than a guest who truly enjoys there time with us. We hope we are your number one choice when visiting Tucson. We will be renovating all the rooms by Dec. 2017. During this time we will look at other options for the A/C. Please feel free to contact us with any questions comments or concerns please feel free to contact me.Ask for Jeff at 520-297-8111 or [email protected]

"Tucson June 2017"

5
12/06/2017

This is our go to place to stay when we travel to Tucson every couple of months. Best Western is our go to brand for two reasons: 1. The quality is consistent. 2. The membership points add up quickly. The BW on Oracle is convenient to Northwest hospital, Tucson Mall, and REI. The property is clean and well maintained. We always have a comfortable stay here.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. We have some exciting renovations coming up including the PJ's cafe. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Low price high quality"

4
12/06/2017

Great low price, but this site has been remodeled and is clean and quiet. The full breakfast is good and the evening happy hour well set up and professionally run. A surprising pleasure. We will be back.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. We have some exciting renovations coming up including the PJ's cafe. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Just don't go here! Filthy! Odor! Not clean!"

1
11/06/2017

This hotel was absolutely disgusting! There was the worst odor I have ever smelt in a hotel. We had a jacuzzi suite but the jacuzzi looked like it hadn't been taken care of since it was put in somewhere in the 70's! Bugs were on the bottom. The walls were stained and filthy. The door was not properly sealed so the guys smoking weed outside were able to give us a sniff of their smoke all night long as it sealed through the half inch crack which also allowed hot air to pile in our room. The bathtub I. The bathroom had some little bugs crawling around in it that we had to remove to shower. We won't be staying at a Best Western as staff didn't try to even make anything right. They gave us a "well that's too bad!" and printed out our receipt upon check out even after I explained our less than desirable experience. Needless to say we switched to a Marriott nearby for the remainder of our trip. This was a waste of our money and time! Not worth checking into!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. Please see other reviews that are recent.

"Room and Staff fair. A lot of noise if near pool."

2
06/06/2017

This facility is tired. Stay away from the pool unless you are going to be up late and don't mind the noise. Breakfast is good. My opinion one of the better I have encountered. Will I go back-probably as long as price is competitive.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. Unfortunately we do have rules in place but not all guests follow those rules. It is unfair to give a poor rating to our hotel because other guests refuse to follow those policies.

"Excellent Experience"

5
06/06/2017

We checked in for a one night get-away into the presidential suite. Great price, great room, great staff, great time! There was a complimentary happy hour, 2 drinks per person and a complimentary breakfast, both delightful! I am already ready to plan another get away to this exact location!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. We have some exciting renovations coming up including the PJ's cafe. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"DO NOT STAY HERE!!! WORST EVER!!"

1
03/06/2017

First off, the only reason I give this one circle rating is because it will not allow me to submit my review with zero! I booked this hotel a month in advance for 3 adults. I booked and paid for a one bedroom with a king bed in the bedroom and a fold out sofa sleeper in the living room. We were traveling from 12 hours away but due to terrible traffic, it took us 16 hours to arrive. We called twice during the day to let them know of our delay and they assured us there would be no issue. We finally arrived at 1015 pm. While the front desk clerk was very nice, we got to our room and the keys did not work. Then, once a maintenance person let us in the room, we found it was not a one bedroom/living room combo, but a bed and sofa bed in the same room. Additionally, there were empty beer bottles in the room and a single bottle of water for 3 paying guests. We went back to the front and the clerk apologized. It was obvious she was struggling as the phone was ringing off he hook and other guests came to the lobby to complain about various issues they were having. She was doing her best and we have no complaints about her. She was on the phone with the manager, Nick, several times during our initial check in, and two subsequent trips to the front. After the first time we went back to the lobby, we were reassigned to a one bedroom/living room combo as we originally booked/paid for. Upon arriving to this room, we found it in need of repair with bubbling wallpaper, a barely functioning air conditioner, another single bottle of water, and when opening the sofa bed, we found multiple hairs in the sheets. It was GROSS. It also had a very weird floor plan in that the toilet/shower were in one room but the sink was in the bedroom, so you would have to walk into the bedroom to wash your hands/brush teeth, etc., which doesn't offer a whole lot of privacy for friends or extended family traveling together. We went back to the front desk and asked for our money back. The clerk was again on the phone with the manager who said he would have to "look into it" and since he was not there, it would have to wait until tomorrow. He did not offer to have any of his employees go verify our complaints and after a 16 hour drive, two room changes to dirty, gross rooms, we left and went to another hotel. Other than the front desk clerk, I cannot say one single positive thing about this place. I especially would never stay here with my kids.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. I apologize if the website you booked on did not give you a clear description on the room type you were given as the reservations drop into our system automatically. I also apologize if the room was not up to your standards. It is clear though there is a wide discrepancy from what one guest sees compared to another. We look forward to you coming back and seeing the renovations. Thank you for staying at Best Western.

"Read my review to understand my rating..."

1
02/06/2017

I booked this facility based on the Trip Advisor website. Got two rooms. One for me, the wife, and the dog, and another for my daughter and six mo old grandchild. It was listed as "pet friendly" (it is), and also as restaurant and cocktail lounge on site. We wanted that so we could trade off without loading a baby back up just to eat (and I REALLY) like a beer after 8 hrs driving! This place has neither! Even the restaurant that used to be next door has closed. This is NOT Trip Advisor's omission. I just now checked the "official" Best Western site (I'm a rewards member), and it specifically says that a restaurant and lounge are onsite. The rooms are very nice! The staff, so far, has been VERY NICE (but why wasn't I told when I called the hotel directly for the reservation?!?). My only complaint is lack of truth in advertising! I could have stayed at about 40-50 other places in Tucson that fit my most important criteria for this specific trip. That is important to me. Other than that...this is a nice place, but they need to take care of business! I chose this one and I'm sorry. Looks like delivery pizza AGAIN!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. We do have a lounge on site. It is in the process of being renovated. We have our meeting room set up for breakfast and our social hour which last from 5 to 6:30pm. We did have a restaurant next to us which unfortunately closed down suddenly on the 1st of May. I apologize that some websites have not updated their information yet. Again than you for your business and loyalty to Best Western.

"Grand Daughter Graduation 2017"

5
29/05/2017

I arrived late and phoned ahead. There was no problem with that.My luggage was lost by the airlines. Your employees were helpful with that. There was a complimentery breakfast every morning which was very convenient. The maids were very polite and willing to accomodate any requests. I enjoyed my stay very much.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. We have some exciting renovations coming up including the PJ's cafe. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Attending a funeral"

5
27/05/2017

We always enjoy staying at Best Westerns. Only issue was the toasters and waffle irons kept tripping the cercuit breaker. The room we stayed in needed some mantainance around the tub. There was rust around the bottom by the floor

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. We have some exciting renovations coming up including the PJ's cafe. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Nice reasonable place to stay"

4
18/05/2017

This was a nice place to stay and to meet friend. Lots of outdoor seating with opportunities for a little privacy. Breakfast and happy hour were well done. Room was of a good size. I would return especially if I was meeting friends.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Great, comfortable rooms with a beautiful southwest exterior feel:"

5
18/05/2017

I stayed in a room with a single king-sized bed and it was hand-down the most comfortable hotel bed I have ever slept in. The sheets are soft, and the comforter is made of a cooling material and the pillows were awesome as well. Very modern feel, and this is the best price/reward room I have ever purchased. Medium mini fridge with freezer portion, kitchen counter and sink, 40" wall mounted TV, microwave. Roomier all-tile bath with tub shower, plugins on the lamp bases, loveseat, lots of shelf and drawer space, desk but no chair. Awesome AC. Excellent lighting, lots of natural light at 6:30A, very quiet. Medium quality medium-sized pool 3ft to 8 ft depth with wide stair entry, gorgeous patio layout overlooking pool with lots of furniture, hot tub, gym, lighted tennis court, but no net or lines. Hot continental breakfast and Village Inn is so close, it is almost part of the property. I stayed in room 262.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations brockelju during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"First and last time stay"

2
18/05/2017

We had no water in bathroom except for the toilet. When staff was told they were very condescending and rude. Won't stay at BW again. The rooms are very small with bed too close to door. Old and needs updating.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. We also take any reports of maintenance issues very serious. I am perplexed though that there was water in the toilet but not in the shower or sink. Those water lines are connected, and the concern was not brought to our attention until check out. We apologize if the hotel was not up to your standards and look to servicing you in the future. You can reach me at [email protected] or 520-622-3000. Ask for Jeff

"Interesting place, close to dinner"

4
16/05/2017

The wife and I stayed here as we had stayed here before and it was close to a restaurant where we were planning on having dinner and did have dinner. We had a suite which was very nice, but the layout was a bit strange. The breakfast in the morning was very nice, better than most of the breakfasts at other hotels in the local area and across the country.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"leisure stay"

4
07/05/2017

We had an overnight trip to Tucson, Az. We stayed at the Best Western InnSuites Tucson Foothills Hotel & Suites for the night. Our overall experience was very good. The location was very good as was the breakfast and happy hour bar experience.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. We have some exciting renovations coming up including the PJ's cafe. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Relaxing stay"

4
01/05/2017

Nice location far off the freeway noise. Room was pleasant, bed and pillows comfortable. My only issue was the preset air conditioning which we couldn't change. Made for a far too warm room to sleep. Got up several times during the night to kick on the air and cool off the room. Good breakfast and we were very pleased by the happy hour and complimentary drinks. Had a good time getting to know some of the guests while enjoying the wine and beer.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. My apologies for not being able to use the thermostat on the wall in order to control the unit. We have some exciting renovations coming up including the PJ's cafe. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

" Spacious room"

5
29/04/2017

Clean & comfy room. The jetted tub is heavenly. We've stayed at their sister location in Tempe, AZ and the superb service and professionalism of staff is the same. The property is kept up & the included hot breakfast is varied & delicious.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations briteyes678 during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Relaxing, friendly "

4
27/04/2017

Very reasonably priced. Clean, updated room with microwave, frig and individual cup coffee maker. Nice pool and hot tub, free happy hour and breakfast. Miriam at front desk was particularly friendly and helpful!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you very much for your feedback. We are pleased you enjoyed your stay. Nothing pleases us more than a guest who truly enjoys there time with us. We hope we are your number one choice when visiting Tucson. Please feel free to contact us with any questions comments or concerns please feel free to contact me.Ask for Jeff at 520-297-8111 or [email protected]

"Great amenities!"

5
25/04/2017

The gentleman at the desk was very friendly and informative. Very clean room with an iron, coffee maker, 2 refrigerators, plenty of counter space and 2 luggage racks. Breakfast was amazing! Something for everyone. We had 2 queen beds- one was very comfortable but the other sloped toward the middle a little. The thick curtains do not extend all the way across the windows so bring eye mask if you're like me and like a very dark room. This will be my go to place when I come to Tucson.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"OLD & TIRED"

3
21/04/2017

This hotel is in bad need of some renovations & is somewhat overpriced compared to other Best Westerns we have stayed in recently. The front desk staff, including the Manager, were very friendly & accommodating. Jan, who ran the hotel`s PJ`s restaurant, was exceptionally friendly & efficient.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. We are in the middle of renovations and expect to be 100 pecent completed soon. We apologize if the hotel was not up to your standards and look to servicing you in the future. You can reach me at [email protected] or 520-622-3000. Ask for Jeff

"Needs Help"

2
18/04/2017

I had reserved a room online thinking it was going to be a King Suite, also requesting an upstairs room. Upon checking in I was told that the room was not a suite, and that there were no available downstairs rooms. I told the receptionist, that I had requested an upstairs room to begin with, and that the online booking was deceiving. I was given the keys to the room and upon entering first noticed,a musty odor. As I had just completed a medical procedure, I was tired and decided to just relax,after pulling back the coverlet I saw stains on the pillows,the blanket and the sheets did not appear to have been changed. I contacted the front desk and told them the room had not been cleaned,and I was not going to accept the room. After a few minutes, a hotel worker appeared at the door asking me what the problem was, I told him the sheets and the room were dirty, and again I called the front desk. The worker took my key and went back to the desk to retrieve a key for a different room, upon returning he said it was a downstairs room,HA! I said no, I was not going to take a downstairs room, I was only going to take an upstairs room for safety reasons. He returned again with a new key and told me the room was around the corner, and left. The room was not around the corner, it was in a different wing of the hotel. In walking around trying to find the room, I noticed trash, dead plants,gum littering the grounds. I entered the room and saw wallpaper peeling off the walls, the old veneer on the cabinetry was also peeling off, the microwave was filthy, the refrigerator filled with crumbs, far too much furniture in the room,the lamps did not work,there was mold in the toilet and the woodwork and walls had probably never been repainted, the sheets however were clean, and it was a suite. A two burner stove top was connected to a power-strip that also ran the frig and the microwave,there were no glasses,napkins,etc. The receptionist called to ask if the room was satisfactory, and that she had given me a "free" upgrade. The room price was actually the price I had paid online for the suite I thought I had reserved. I was so exhausted by over 90 minutes of discouragement,I told her it was OK. I later found two plastic coffee cup lids stuck into the cushions of the couch. However, it is not OK,it is not OK to allow guests to struggle with their reservations,it is not OK to have people pay for filth and slime,and not feel comfortable due to the possibility of contracting some potential disease due to a lack of cleanliness. This is sad, this hotel is in a great area of town,and I have stayed at almost every resort and hotel in the greater Tucson area. I had never stayed here before, and quite frankly the only reason why I did was the proximity to the 5 hour medical procedure I had earlier. The other hotels I usually frequent were booked for Easter weekend. There is potential here, but it will require strong management,and a financial commitment to renovate the entire hotel.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. I recommend always booking with the hotel directly to make sure you get exactly what you booked especially if you have special requests. You can reach me at [email protected] or 520-297-8111. Ask for Jeff

"Broken lamp, broken toilet, bed bugs."

1
17/04/2017

Not what I expect from a franchise hotel that charges about $100.00 per night. The front desk took $10 off the bill when I reported these issues, but you can probably do better in Tucson. Too bad, it looked like a nice place from the street, but I couldn't sleep once we found bugs in the bed.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. We also take any reports of bugs seriously and had the room inspected by a licensed and bonded pest control company and found no issues. We apologize if the hotel was not up to your standards and look to servicing you in the future. You can reach me at [email protected] or 520-622-3000. Ask for Jeff

"I Could Live Here"

5
17/04/2017

You just know when you have selected the perfect place to stay when you are greeted with freshly backed cookies at the check-in counter! From the get-go, I was promptly tended to and checked in in a matter of minutes. I was pleasantly surprised when I got to my room. The room had everything I needed and then some! I had a refrigerator, iron and ironing board, phone, plenty of pillows and linens, TV with remote, TV channel guide, small bottles of shampoo, conditioner, lotion, soap, Kleenex, coffee maker, coffee, complimentary bottle of water, desk, plenty of electrical outlets... I could just go on and on! The hotel had a pool and served fresh, free breakfast every morning and even offered 2 free drinks at Happy Hour! Who says no to that? The hotel is located on a main road that takes you right to the heart of downtown Tucson. Everything I needed was available at locations nearby and I never got lost. That's a bonus! Quite honestly, if it wasn't for the fact that I was scheduled to perform at the local comedy club, I would never have left the room! Do yourself a favor and book a room here when you're in town!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. We have some exciting renovations coming up including the PJ's cafe. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Sweet Suite"

5
15/04/2017

The hotel is non assuming. You pull up and think average hotel. the suite with Jacuzzi tub was fantastic. The staff was very attentive. The beds comfortable. My husband and I had a wonderful get away here.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations Stevia F during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Would stay here again if in the area"

4
11/04/2017

Everything was great but the parking is problematic. The breakfast was hot and tasty. The bed was very comfortable. The location was handy to the conference I was attending and the pool where I was going to swim. Would definitely stay here again if in the area. Price was fair and the hotel room was clean. The night staff was average.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Great place to stay for families and groups"

5
10/04/2017

The staff went above and beyond to make our group's stay great. The happy hour was a lot of fun - a really nice part of the stay. The breakfast was delicious. The staff was friendly and helpful. Will definitely stay here again!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you very much for your feedback Dougjoy. We are pleased you enjoyed your stay. Nothing pleases us more than a guest who truly enjoys there time with us. We hope we are your number one choice when visiting Tucson. We cant wait to have you back in Tucson again to tell us how you like the renovations. Please feel free to contact us with any questions comments or concerns please feel free to contact me.Ask for Jeff at 520-297-8111 or [email protected]

"Great value"

5
08/04/2017

Great breakfast and nice hot tub. Good beds. And the facilities were good for our group from Phoenix. The location is easy to find and there is a variety of shopping and restaurants in the immediate vicinity within a few blocks.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you very much for your feedback. We are pleased you enjoyed your stay. Nothing pleases us more than a guest who truly enjoys there time with us. We hope we are your number one choice when visiting Tucson. Please feel free to contact us with any questions comments or concerns please feel free to contact me.Ask for Jeff at 520-297-8111 or [email protected]

"Good Price - Hotel needs work needs more room for housekeep personal."

3
08/04/2017

Laundry carts left in walk way all day and night. No elevator laundry stored outdoors and walk way dirty. Service pleasant except for front desk. Breakfast and Happy Hour are a Great Perk. Need more room for the housekeeping department. Ok for the price. Understand some of the "Suites" are great but not just a regular room.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. We apologize if the hotel was not up to your standards and look to servicing you in the future. You can reach me at [email protected] or 520-297-8111. Ask for Jeff

"Great"

5
07/04/2017

You guys were great I enjoyed the breakfast each morning and the social hour loved the room nice and cozy and the staff was amazing and very friendly with us we will be coming back in the near future.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Not the best in Tucson"

3
26/11/2016

This is a converted older property with good and bad points. The renovation is new and the rooms are standard Best Western décor with all the amenities. The part to be careful about when booking is the room descriptions. A king studio suite is really just a standard sized room with the only difference being a loveseat instead of an armchair. Doesn't add much to the room since the TV is fixed wall mounted over the foot of the bed so you can't watch it from the loveseat or the desk chair. The bed is comfortable like most Best Westerns. They have a free breakfast like all Best Westerns but the hotel wasn't designed for it. The breakfast room only has 8 tables inside so seating is minimal but you can eat outside weather permitting. Really overcrowded. The room corridors are narrow so the housekeeping carts block them most of the day and you have to move the carts to get a suitcase past them. The good part: I had occasion to contact maintenance and they responded quickly and were friendly and helpful. Can't really recommend this property even over the other Best Westerns in Tucson. As a Best Western Diamond level member don't expect the usual on arrival.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. We are in the process of renovating the property which will includes the cafe. We also were full during your stay. We apologize if the hotel was not up to your standards and look to servicing you in the future. You can reach me at [email protected] or 520-622-3000. Ask for Jeff

"Journey"

5
25/11/2016

Location was very convenient for trip. Hotel was very comfortable. Features made stay pleasant. Would stay again. Enjoyed breakfast area and selection. Might suggest that try to vary breakfast slightly if possible to offer variety.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you very much for your feedback. We are pleased you enjoyed your stay. Nothing pleases us more than a guest who truly enjoys there time with us. We hope we are your number one choice when visiting Tucson. Please feel free to contact us with any questions comments or concerns please feel free to contact me.Ask for Jeff at 520-297-8111 or [email protected]

"Great Place"

5
19/11/2016

This is my favorite place to stay in Tucson. The bed's are super comfortable, the property is really nice, and the rooms are always clean. The staff is amazing. They're always friendly and super helpful.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Advertised one price, charged another"

2
19/11/2016

I stayed one night. I booked at one rate and at checkout, the bill was $20 more. They simply applied a different rate than what I initially booked at and I was unable to prove the error. There was nothing I could do but pay it. And tell others about it on TripAdvisor.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your Feedback, Here at the Best Western Innsuites we strive for excellence. We hope we are your number one choice when visiting Tucson. I apologize that there was an issue with your rate. You should have received a confirmation letter when you made the reservation which would have the correct rate on it. If you booked directly with the hotel i will be able to see if there was a change in the rate from initial booking. Unfortunately if it was through a third party, we at the hotel have no control over those reservations. If you have any questions please feel free to contact me at [email protected] or 520-297-8111. Ask for Jeff

"quick stay near rental property"

3
16/11/2016

Very nice staff, limited features, decent breakfast. Could improve with more healthy choices (bacon, eggs, waffles, pastries are a good starts but don't work for vegans or heart patients. Soy or almon milk, egg whites, non-red meats might be good.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your Feedback, Our team is very pleased you enjoyed your stay. Here at the Best Western Innsuites we strive for excellence. We hope we are your number one choice when visiting Tucson. I apologize that we did not do a better job with our signage. We do have gluten free and other healthy options along with soy or almond milk. We do not stock those items in the breakfast set-up. They are available on customer request. [email protected] or 520-297-8111. Ask for Jeff

"Very Nice!"

4
14/11/2016

A group of us stayed here for a scrapbook weekend. We stayed in a suite that had a bedroom, kitchen and sofa sleeper. It was very clean and spacious. The staff was super friendly and helpful. The free breakfast was great, as it had waffles, scrambled eggs, sausage, hash browns, cereal and much more. It's definitely an older hotel, but still very nice. We had a great rate on the room. It's also in a convenient location. One negative was the wifi. We had trouble getting in and we would lose connection often. I ended up using my cell as a hot spot so I could use my laptop. I would recommend being prepared for that. However, they do have a desktop for use in the lobby.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. We are currently working on upgrading the WIFI system to better accommodate guests in the future. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Wonderful stay at this Best Western"

5
09/11/2016

We spent 4 nights at this hotel, enjoying the pool, hot tub, excellent breakfast and even a cocktail hour! The facility had sandwiches and entrees available and was just across from popular restaurants with discounts provided by the hotel. It is situated on a major route, which made it easy to access the Rellito Park, where we were performing.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you very much for your feedback Rebecca T. We are pleased you enjoyed your stay. Nothing pleases us more than a guest who truly enjoys there time with us. We hope we are your number one choice when visiting Tucson. We cant wait to have you back in Tucson again to tell us how you like the renovations. Please feel free to contact us with any questions comments or concerns please feel free to contact me.Ask for Jeff at 520-297-8111 or [email protected]

"A nice weekend"

4
30/10/2016

The price was good. The bed comfortable. Staff was helpful. Breakfast included many choices. The same menu every day. When we are in the area we will probably stay again. The restaurant next offers a discount if you show your room key.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Chiggers99, We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"A great Value"

5
26/10/2016

Very nice facility and nice, caring people. Hot breakfast, workout room and complimentary happy hour! Courtesy business office a plus! Name brand coffee and gourmet creamer really added to the experience.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your Feedback, Our team is very pleased you enjoyed your stay. Here at the Best Western Innsuites we strive for excellence. We hope we are your number one choice when visiting Tucson. We are currently remodeling our property and we cant wait until you are back in town again so you can tell us what you think. Please feel free to contact me with any questions comments or concerns. [email protected] or 520-297-8111. Ask for Jeff

"Tucson Foothills Best Western"

4
24/10/2016

The hotel is very comfortable, it provides for a nice stay. The suites are clean, the service is good. The location is close to U of A, which is convenient, close to shopping and restaurants. It is a very good value.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson and letting us know what you think of the ongoing renovations. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Excellent service and a great room!"

5
17/10/2016

Very comfortable room, bed was wonderful, very quiet, good hot breakfast. Front desk staff was fantastic! Mariam was extremely helpful finding our Best Western number and setting up future reservations. Ramon and Mariam were extremely professional and courteous. We will be back next month.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you very much for your feedback Ronald S. We are pleased you enjoyed your stay. Nothing pleases us more than a guest who truly enjoys there time with us. We hope we are your number one choice when visiting Tucson. Please feel free to contact us with any questions comments or concerns please feel free to contact me.Ask for Jeff at 520-297-8111 or [email protected]

"Good place to stay."

4
17/10/2016

Overall it was ok. Staff is friendly and courteous, that is a plus! I had requested a bottom floor due to family member being handicapped and upon check in, we were placed on second floor. Family member struggled going up and down the stairs. Looks like all Tucson lodgings were sold out everywhere for the weekend, if I would of found an easier access room, I would of been willing to have forfeited the nights stays and found a more accessible room. Carpet Tile transition tape upon entering our room was lifted up, very dangerous and could cause a person to trip and fall. I did notice that there is ongoing renovations in rooms.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for the review Grumpy6513. We are constantly trying to provide the best possible guest experience. We also are renovating the property with the exciting new fitness center and indoor laundry facilities. We look forward to seeing in the future. If you have any questions feel free to contact Jeff via email or phone. 520 297 8111 or [email protected] Again thank you for the review.

"Old hotel - clean, but needs improvements."

2
17/10/2016

Everything was ok. Hotel needs a lot of improvement. PJ´s restaurant smelled like an open sewer... not nice if you want to have breakfast there... Rooms are very clean, that´s great! but everything is extremely old, some light bulbs weren´t working, coffee machine was old but functional. Toilet seat was loose. Good costumer service at check-in. There´s a lot of noise... you could hear everything from the room next door.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are in the process of remodeling the hotel. We currently have 15 suites that are being redone along with the Fitness Center and New Indoor laundry facility. We thank you for your review and look forward to seeing you in the future so you can see all the great changes. We also have plans to remodel the breakfast and lounge area and add happy hour finger food. We look forward to seeing you in the future. If you have any questions or concerns feel free to reach me at 520-297-8111 or [email protected] Ask for Jeff

"An OK stay for the price but it could be better"

3
14/10/2016

This hotel is very reasonably priced. My room was nice and big. The pool area is filthy and the parking area needs cleaning. The staff are very friendly and the breakfast is above average. It is close to the universtiy and near restaurants. I might return. Good value but they just need to focus on cleanliness of outside area.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your review Deno P. I must apologize for the grounds if they were not up to your standards. We will talk to the staff about your concerns and address them. On a different note we are in the process of renovating the hotel and look forward to your feedback in the future. We have a newly renovated fitness room and soon to complete 15 suites. If you have any questions please feel free to contact Jeff at [email protected] or at 520 297 8111.

"Spend Less. Get More"

5
12/10/2016

Visited Tucson during the 'off season' This hotel a great value for an extended stay. Close to PGA National Golf Course. Golf reason for the stay and travel. Many good places both local and major chains are close by. Shopping at major retailers within a ten minute drive. Couple miles from the main freeway in Tucson, this hotel is tucked into a really nice corner north of downtown. I will stay at the hotel again soon!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for the review Smith278. We are constantly trying to provide the best possible guest experience. We also are renovating the property with the exciting new fitness center and indoor laundry facilities. We look forward to seeing in the future. If you have any questions feel free to contact Jeff via email or phone. 520 297 8111 or [email protected] Again thank you for the review.

"Good value for money"

4
11/10/2016

Friendly, efficient check-in staff. Clean room & good breakfast. I did not see any elevators but lots of stairwells so access to the upper level was reasonably easy. The outside area seemed a bit grubby with various stains & cigarette buts lying around - I guess they clean once a day but not more often than that. All in all I was happy as this hotel is good value for money & well-located.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"an oasis for the weary traveler"

5
07/10/2016

A clean, quiet oasis for the weary traveler. Powerful shower, fluffy white towels, huge comfortable bed, fast internet... even decent coffee in the room! Fast, efficient check in. The pool was clean and refreshing and the complimentary breakfast went well beyond the normal cold cereal and burnt coffee. Would definitely stay again.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you very much for your feedback. We are pleased you enjoyed your stay. Nothing pleases us more than a guest who truly enjoys there time with us. We hope we are your number one choice when visiting Tucson. Please feel free to contact us with any questions comments or concerns please feel free to contact me.Ask for Jeff at 520-297-8111 or [email protected]

"Lots of Stairs, no elevator, and few ramps"

3
02/10/2016

This Best Western is quite nice and clean, but we were unable to obtain a handicapped room that was also pet friendly for my wife's bad knees, so she had to suffer the stairs to the 2nd floor. This was interesting since nearly all of the guests we encountered (including a tour bus full that stayed overnight) were older travelers. I didn't personally see any children during our 3 night stay. Something else I found interesting was, that over our 8-day trip around the western states, and stays at multiple Best Western hotels, this was the only one that their clientele had caused the management to feel the necessity to warn guests on placards in the rooms, that if any towels, sheets, blankets or comforters (of which there were none used) were found missing, that guests would be "sold" the missing items for the prices listed. When I inquired about this at the front desk, I was told that, yes, thefts of these common guest room items was frequent enough that they had to start the practice of charging guests for them! On the plus side, a very nice Village Inn restaurant was right next door, and they give a nice discount on meals if you show your card to them. While we were there, the dog-walking chores fell to me, since my wife wasn't able to negotiate the steps that often. The hotel sits next to a partially paved road that intersects the main thoroughfare, and this area is great for pet walks. On the other side of the wall from the hotel (behind the facility) is a large area that from many angles resembles a beautiful southwestern desert garden, filled with desert cacti and other flora. Alas, from the walking path in this area, looking towards the hotel, the appearance is that of an impoverished 3rd world country, with piles of trash of every description littering the landscape. I've included photographs of this area, of both the beauty, and the wretchedness. This badly trashed appearance made me very reluctant to walk our dog behind the hotel during the nighttime hours.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you very much for your feedback. We are pleased you enjoyed your stay. Nothing pleases us more than a guest who truly enjoys there time with us. We hope we are your number one choice when visiting Tucson. Please feel free to contact us with any questions comments or concerns please feel free to contact me.Ask for Jeff at 520-297-8111 or [email protected] We are also working with the county to clean up that area as we do not own that parcel of desert. I apologize that you were not able to get a first floor room. When coming back to town please call me directly and we will get you on the ground floor. Again thank you for staying at the Best Western Tucson Foothills.

"Motel with age"

3
27/09/2016

Old motel: No elevator. King bed location in the room was a bad location. One light in bathroom out. One took its time to light at times. Breakfast on the other hand was excellent. Internet was excellent. Noise level was also acceptable.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are in the process of remodeling the hotel. We currently have 15 suites that are being redone along with the Fitness Center and New Indoor laundry facility. We thank you for your review and look forward to seeing you in the future so you can see all the great changes. We also have plans to remodel the breakfast and lounge area and add happy hour finger food. We look forward to seeing you in the future. If you have any questions or concerns feel free to reach me at 520-297-8111 or [email protected] Ask for Jeff

"Maintenance / Dated"

3
27/09/2016

This could be a fantastic hotel if someone showed some TLC. There were maintenance issues that were annoyance, noise issues in the presidential suite and the website needs to be updated. The grounds are nice, the pool and hot tub were nice, although dated. Happy hour, breakfast, etc. are great amenities but the product is not worth the price.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Dear Suzan, We are in the process of remodeling the hotel. We currently have 15 suites that are being redone along with the Fitness Center and New Indoor laundry facility. We thank you for your review and look forward to seeing you in the future so you can see all the great changes. If you have any questions or concerns feel free to reach me at 520-297-8111 or [email protected] Ask for Jeff

"Dirty and gross!"

1
27/09/2016

Just gross overall. Dirty bathrooms, dirty common area behind the breakfast building, dirty pool and pool area. The staff could have cared less about anything. "Food" during the social hour reception was popcorn and broken potato chips-no joke. What a rip-off.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. Unfortunately, we do have guests that don't like to clean up after themselves. We also were full during your stay. We apologize if the hotel was not up to your standards and look to servicing you in the future. You can reach me at [email protected] or 520-622-3000. Ask for Jeff

"Great hotel for the price!"

4
26/09/2016

I have stayed at this hotel many times over the last 5 years, it has always been my first choice for return visits. Friendly staff and nice accomodations. My room was very nice and the bed gave me a good nights sleep. The Jacuzzi was nice and hot but the jets were not at full function. Breakfast was lacking as far as the staff being able to keep items stocked but the food was good and so was the selection. All in all our stay was very enjoyable.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Ya!"

5
20/09/2016

Good place to stay. Comfy beds. Clean bathrooms. There's a pool in the middle of the property. The complimentary, hot breakfast is located next to the pool. Food is good. Place is conveniently located to other businesses. Staff is very helpful too.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you very much for your feedback. We are pleased you enjoyed your stay. Nothing pleases us more than a guest who truly enjoys there time with us. We hope we are your number one choice when visiting Tucson. Please feel free to contact us with any questions comments or concerns please feel free to contact me.Ask for Jeff at 520-297-8111 or [email protected]

"Breakfast ran out at 8:45AM"

2
19/09/2016

If you want to eat get there really early otherwise you will be left with the scraps. Early as in no later than 8:30 because if you get there at 8:45 the food is gone and no more is served. Note breakfast ends at 10AM. Also plan to use one of your towels to put under the door to keep insects and other things (dog poop - yes dog poop) out of your room when you sleep at night. It was a nice surprise to have to pick up dog poop from inside the room first thing in the morning.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. We will look into the matter of breakfast but have yet to have any other complaints during that time. We also were full during your stay. We apologize if the hotel was not up to your standards and look to servicing you in the future. You can reach me at [email protected] or 520-622-3000. Ask for Jeff

"Very Dated Decor and poorly maintained property"

2
14/09/2016

We were very disappointed with this "Hotel". I used quotes, because it really is a low end Motel with décor and furnishings that appear to be from the 80's and 90's and haven't been well maintained. The pool was in poor repair and did not inspire us to swim. There were cigarette butts strewn about the property, and the overall feel was low end. They advertise as having suites but our wetbar suite meant that it had a small sink and a 2 burner cooktop next to the bathroom. We couldn't have used the cooktop without going out to buy a pot or pan to cook as there are no dishes, pots or pans, or silverware in the suite. So it is there for show only and so that someone can click off a cooktop as a feature on some list trying to make this property seem nicer than it is. At least one other site rates this "hotel" as a 3 star property. Don't believe it. You will be disappointed if you stay here. On the good side, the staff we interacted with were pleasant, and the room, although dated did seem to be clean.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. Unfortunately, we do have guests that don't like to clean up after themselves. We also were full during your stay. We apologize if the hotel was not up to your standards and look to servicing you in the future. You can reach me at [email protected] or 520-622-3000. Ask for Jeff

"Foothills Best Western"

5
11/09/2016

The Best Western Foothills is our choice when we visit Tucson. It's convenient to about everything in Tucson but far enough out to be quiet and relaxing. The social period, breakfast and amenities are very nice. The employees are very accommodating and knowledgeable about the area.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Value Hotel"

4
11/09/2016

We selected this hotel because it was reasonably priced and it was in a convenient location for us to visit friends in the area. We had ample room for the several days that we were in Tucson. The room was clean and comfortable. We had no problems except for the WiFi, which did not work properly in the room. Nevertheless, the WiFi in the hotel lobby functioned efficiently and was fast. The management was aware of the problem and were trying to fix the problem.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your Feedback, Our team is very pleased you enjoyed your stay. Here at the Best Western Innsuites we strive for excellence. We hope we are your number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. [email protected] or 520-297-8111. Ask for Jeff

"nice hotel, excellent breakfast"

4
08/09/2016

There was construction going on the day I checked in. We were given a room next to the area they were working on. I called the front desk after a couple of hours and asked how long the work would be. They assured me the work would stop at 7 pm and resume the next morning at 9 am. That was acceptable to me and it happened just that way. The room for the price was very nice. The airconditioning was good and quiet. The breakfast was good, plentiful, and fresh. You have the option to dine outside if you want, but there was more than adequate tables inside. They stocked the containers often. Very good meal to get the day started. Overall for the $52 I paid for the room, it was a very good hotel. I would stay again without hesitation.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Yes we are doing some renovations and we try to put the guests concerns first while updating the property to make it more enjoyable for all our guests. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Great Value"

5
26/08/2016

Stayed here while moving my daughter, a UA student. A little far from school but hotel is in a nice area. It's clean, affordable, free breakfast, free wifi. No complaints. Would totally stay here again.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you very much for your feedback. We are pleased you enjoyed your stay. Nothing pleases us more than a guest who truly enjoys there time with us. We hope we are your number one choice when visiting Tucson. Please feel free to contact us with any questions comments or concerns please feel free to contact me.Ask for Jeff at 520-297-8111 or [email protected]

"Great room, but . . . "

3
25/08/2016

The room was perfect. From the cleanliness to the bed everything absolutely 100% perfect. Probably the best room in 50 nights over the last year. The social hour and breakfast also excellent. However, several guests had loose dogs. One took his two dogs for a dip in the pool. An employee WATCHED this happen and did nothing. Another on a multiday stay had her dog run wild. When this guest was reported to the front desk the clerk acknowledged there had been several complaints. Yuck. The pool itself had clear water, but you could write your name in the grey scum covered tiles. The general manager stated he had received no complaints about dogs. Seems there is a communication problem the the motel.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your Feedback, Our team is very pleased you enjoyed your stay. Here at the Best Western Innsuites we strive for excellence. We hope we are your number one choice when visiting Tucson. I stated we did not have any complaints until check out. This is when management was told about the incident and we took corrective measures immediately by issuing warnings to our guests about keeping our furry guests on leashes. [email protected] or 520-297-8111. Ask for Jeff

"staff very friendly"

5
23/08/2016

Stayed here two nights, very friendly staff and the rooms are clean. no problems with.room. breakfast is really good has many thing to offer like eggs hashbrowns and yogurt and happy hour has lots to offer. would definitely come back every year

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"ALWAYS A GREAT STAY!"

5
23/08/2016

I've stayed at this hotel numerous times since it has opened. Born and raised in Tucson, and not far from this location. It has ALWAYS been a great stay. Nice rooms, PJ's is good, but not fancy, standard buffet fare. Great restaurants very close by, I know, been frequenting them for decades it seems. Have to click solo this trip, but great for couples, especially jacuzzi suites.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your Feedback, Our team is very pleased you enjoyed your stay. Here at the Best Western Innsuites we strive for excellence. We hope we are your number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. [email protected] or 520-297-8111. Ask for Jeff

"Consistent value and comfort"

5
20/08/2016

I know my stays here will be quiet and clean and the breakfasts will be plentiful and varied and prepared onsite by folks who enjoy what they do! This older site is being further renovated and updated and continues to be very popular with a variety of guests who appreciate the cleanliness and value in rooms and the grounds. The Village Inn cafe offers guest discount and the food is good and the pies tempting! Highly recommend this Best Western and the VI

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Dirty & Unkempt"

2
16/08/2016

Filthy hotel outside the rooms. Carts full of trash parked everywhere. Carts full of dirty linen parked outside along the hallway where there are rooms. Stairwells, alcoves, hallways, pool area PJ's pub area, etc. all filthy needing a thorough cleaning, sweeping, butts picked up, etc.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. Unfortunately, we do have guests that don't like to clean up after themselves. We also were full during your stay. We apologize if the hotel was not up to your standards and look to servicing you in the future. You can reach me at [email protected] or 520-622-3000. Ask for Jeff

"Bedbug crawling on pillow"

1
13/08/2016

After it bit me. Left after first night. Noisy inefficient air conditioners, BW needs to review this property. Location is good, restaurants nearby. Shuttle service. I have always found BW properties reliable until noe.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. Unfortunately this is a problem in most hotels in this day and age.We take these claims very seriously and will have the room inspected by a professional and taken care appropriately. Again thank you for your review and understanding that if indeed there was a issue that it was brought to the hotel by another guest. You can reach me at [email protected] or 520-622-3000. Ask for Jeff

"A Great place to stay!!!!!"

5
09/08/2016

Try it out you will not be disapointed! Excellent Staff, very professional & friendly!!!!!!!! My wife & I love this place and always stay here, when we visit Tucson!!!! Simply the best 'Get-A=Way', We found!!!!!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your Feedback, Our team is very pleased you enjoyed your stay. Here at the Best Western Innsuites we strive for excellence. We hope we are your number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. [email protected] or 520-297-8111. Ask for Jeff

"Return visit"

3
06/08/2016

Been here before, truth is it was better the first time. 2 for 1 at the bar and free cooked to order breakfast helps though. Get a room in the front building, parking is terrible in rear buildings, small spaces and little room to turn around. I will stay elsewhere if I can't stay up front. And the in room coffee is awful, I think the coffee maker never gets cleaned.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that you had a pleasant stay with us. I will be sure to share your experience with our associates and we look forward to welcoming you back the next time you are in Tucson. We will look into the issue with the coffee maker. I must apologize about the parking, we are working on fixing the issue. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Recent Stay July 2016"

4
02/08/2016

Recent stay in Tucson, Arizona. Not in room much during daylight hours.Air conditioner was not cooling down room properly when I retired for sleep at 8:00 P.M. Too exhausted to change rooms. Awoke at Midnight for good internet service and room was still too warm. Great front desk staff during check-in and check-out. Great Airport Shuttle Service and Driver !!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your Feedback, Our team is very pleased you enjoyed your stay. Here at the Best Western Innsuites we strive for excellence and will look into the A/C issue. We hope we are your number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. [email protected] or 520-297-8111. Ask for Jeff

"Better values elsewhere"

2
01/08/2016

After waiting 45 minutes in line to check in, we were shown to our non-smoking room that smelled of stale cigarette smoke. When we found the tennis courts we had called to confirm were available, they had no nets. Employees seemed mostly intent on doing exactly what their job required and nothing more. Rooms, however, were clean.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. The nets are stored as we use the tennis courts for various events at the hotel. Again thank you for your review. You can reach me at [email protected] or 520-622-3000. Ask for Jeff

"Just fine hotel"

3
26/07/2016

This Best Western was a little below average compared to others I have stayed in. The hotel was sold out, and when I checked in at 10pm on a Friday night, there were several guests in lobby and only one employee to help guests. Rooms were fine - nothing fancy. The staff in the breakfast room were very helpful, but the room was packed and very hot - would have been nice to have a bigger breakfast space. Hotel seemed clean and all staff were nice and helpful.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your Feedback, Our team is very pleased you enjoyed your stay. Here at the Best Western Innsuites we strive for excellence. We hope we are your number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. If you have any questions or concerns feel free to contact me directly at [email protected] or at 520-297-8111 . Ask for Jeff.

"Excellent value"

4
24/07/2016

I have stayed her about 6 times always with about the same experience. Comfortable beds good location and clean. Their pool is well kept up and is very nice. They serve a complimentary breakfast. A lot of properties offer a piece of stale toast and a cup of cold coffee. This place is excellent. They have eggs, sausage, hash browns, biscuits and gravy fresh waffles, and more. Everything is fresh. My only complaint is that the bed is inches from the A/C. If the bed was moved it would be more comfortable. Prices are quite reasonable. I'll be back.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"always a great time"

5
15/07/2016

we come to this hotel cause it is always nice, clean, great breakfast and happy hr and it's close to home for us. we love being close to places to eat and to buy things if needed. the hotel has always been a nice place to be at and we usually recommend it to our friends when they need a place to stay.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your Feedback, Our team is very pleased you enjoyed your stay. Here at the Best Western Innsuites we strive for excellence. We hope we are your number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. [email protected] or 520-297-8111. Ask for Jeff

"Bad Choice!"

1
12/07/2016

I have to say, I have never had a bad experience at any place reviewed well by my fellow Trip Advisors....until Now! The hotel staff were nice, and tried hard. The pool was shut down....never told why. The first room I was given, the one I reserved for my solo Stay-Cation, included a Jacuzzi tub, that was disgustingly covered in other's hair! The fridge in the kitchen was wide open, and not cold. The wiring under the stove counter was hanging down, and looked very hazardous. The whole room needed a scrubbing and updating. Loaded my things back into the car, and made a second trip to talk to the nice front desk clerk. Next room I was given had no Jacuzzi tub (I did after all reserve that), and had bugs in the bathroom that I have never seen before. I live in Tucson, and I still don't know what they were. In addition, the mattress cover was filthy. Back to the front desk, and there were no other rooms to be offered according to the front desk clerk. The place was hopping with people, and the outside walks were filthy. All of this at 930 pm. Lucky me, I was charged nothing for my experience. Don't even want to drive by the place ever again!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. I apologize if you asked the staff why the pool was closed and did not get a response. There was an accident with one of the kids in the pool and per health code regulations we must close the pool for 24 hours. Again thank you for your review. You can reach me at [email protected] or 520-622-3000. Ask for Jeff

"Just a relaxing private stay"

5
08/07/2016

Excellent amenities and room location which allowed peaceful, private quality time for relaxation and option of pool and other services without additional time or waiting necessary. Location was accessible to all features or desires within Tucson offering accessible transport and nearby restaurants and grocery, etc.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"exceptional"

5
05/07/2016

The BW Foothills has become our favorite place to stay when in Tucson. The location, the beauty of the foothills, and the quality of the hotel all make it an exceptional stay for us. It proximity to several of the biggest malls in Tucson make it a must for the traveler who is shopping. The locations convenience to restaurants, shopping, and the stunning beauty of the area make it a great place to stay.

BWGR, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you very much for your feedback we are very pleased you enjoyed your stay. Nothing pleases us more than a guest who truly enjoys there time with us. We hope we are your number one choice when visiting Tucson. Please feel free to contact us with any questions comments or concerns please feel free to contact me. Lucas Gomez CFDM Front Office Manager Best Western Innsuites 520-297-8111 Ext 304 [email protected]

"The best value and comfortable room"

4
04/07/2016

This is the best place to stay when we visit Tucson. The staff is helpful and very friendly. The beds are very comfortable. The room is clean. It is showing its age but they do a good job with the upkeep. The free breakfast is very good. Not very many hotels offer eggs, biscuits and gravy, bacon, sausage, and waffles as part of the morning offerings. Overall this is a great place to stay.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Convenient Location"

4
03/07/2016

close to the places I needed - medical, shopping. Clean and the wet bar was nice to have. 20% discount at Village Inn next door. Patio bar closed early so did not experience this amenity. They do give you a couple of drink coupons upon check in

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your Feedback, Our team is very pleased you enjoyed your stay. Here at the Best Western Innsuites we strive for excellence. We hope we are your number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. If you have any questions or concerns feel free to contact me directly at [email protected] or at 520-297-8111 . Ask for Jeff

"No Room at the Inn"

2
02/07/2016

We stayed at this hotel once before with no issues. The place was clean and quiet, and the staff very professional. Unfortunately, the second time was not so pleasant. Once the weekend hit, the hotel was overrun. The pool area was jam packed with so many people, there was no room in the pool or a single chair to sit on. There were glass beer bottles, kids diving and doing flips into the pool, food and garbage everywhere. The pool party went on from 7 a.m. until 10 p.m. both Sat. and Sun. We complained 3 times and nothing was done. After 10 p.m., we saw 2 carloads of people leave the hotel. The day we left, we told the onsite manager what had happened, he was rude to us and made excuses, saying it was hot, so everyone was in the pool. Hotel management seriously lacked in ensuring the safety and comfort of the guests. We will not stay there again because of this.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you Luckyduck1969 for your review. While we apologize for the inconvenience that this may have caused you but the pool hours are from 8 am to 10 pm and all of our guests are able to enjoy the pool during those hours. While, we try to patrol as much as possible we do not have a onsite lifeguard as most hotels do not. We expect all of our guests to follow the posted rules but you have some that do not and to put peoples livelihoods in jeopardy because other people could not follow the rules is unfortunate. Again we thank you for staying at the Best Western Tucson Foothills. If you have any questions or concerns please call or email me at 520-297-8111 or [email protected] Ask for Jeff

"Third stay"

4
01/07/2016

June 24, 2016 was my third stay at this motel. Stephanie checked me in and was first rate! She had to answer several phone calls during he process and I was very impressed with how friendly, calm and professional she remained! An asset to her employer! I hadn't been in my room long when I received a phone call from Meghan (sp?) at the front desk just checking to be sure everything was satisfactory with my room. At that time the only minor thing was the desk chair was quite squeaky & she said she would let maintenance know. Within minutes a maintenance man was at my door. After spraying and making sure everything was tightened, it still squeaked so he said he would bring a replacement, which he did in a very short time. My other 2 stays have been the previous 2 December's so it was nice to find that the a/c worked great! The facility had been undergoing a lot of renovation during me previous two stays. The room was clean and nicely decorated. I generally have a hard time sleeping comfortably in beds other than my own but all three times at this facility I have slept great! The beds are very comfortable and that rates high with me. I met up with family there but had my own room and being alone, another important factor is feeling secure in the room. There are the two locks on the door along with a peep hole. As my room (101) was a corner room at the back of the property, I was also pleased to find locks on the windows where they could be opened but not far. The rate could not be beat and they honored a $10.00 coupon they had given me at the end of my December 2015 stay, which sweetened the deal even more. Breakfast is quite good and offers several protein choices so it is not all carbs. Great waffles and there are TWO waffle irons. The downside is the breakfast room is quite small and it was very warm and stuffy even with the ceiling fans. I had to keep using my fan to get occasional relief. This trip we managed to beat the crowds by minutes so we did not have to wait for a table. There is outdoor seating by the pool and on the side of the breakfast room but the pool was being heavily used and being June in the desert, it was hot & humid outside. There is also a Village Inn right next to the property that offers a discount by showing your room key. They are famous for their great pies and their hot chocolate is wonderfully rich and sweet! We have plans to meet up at InnSuites again in December and I look forward to it. It is also easy to get to off the I-10. Lots of nearby shopping as well.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"This place is 1st rate"

5
30/06/2016

I travel 8 night a month or more and wish all my rooms were this good! Great Mattress Good lighting Nice Shower with good pressure Very Clean Very good Breakfast Just the nicest people work there. The general manager is sooooo sweet!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Convenient"

5
26/06/2016

Pleasant staff, nice room with refrigerator and microwave. Close to shopping and sightseeing.Free Breakfast with lots of choices was great and nice Social Hour with free drinks and snacks. Would recommend it as a very nice hotel.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your Feedback, Our team is very pleased you enjoyed your stay. Here at the Best Western Innsuites we strive for excellence. We hope we are your number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. If you have any questions or concerns feel free to contact me directly at [email protected] or at 520-297-8111 . Ask for Jeff

"Mostly good experience"

3
26/06/2016

Stayed in presidential suite. The hotel mgr was very made sure that we were taken care of. Due to some cleanliness issues we had with previous stay. We did have a small cleanliness issue that we were able to take care of ourselves. Empty shampoo bottle on the floor in bathroom and tub needed wiped down (soap residue). Other than that the room was very nice and clean. We love the beds. They are very comfortable. Breakfast has always been good. Actually needs a larger breakfast room when the hotel is full. Not enough room inside or out. Nice landscaping, pool.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that you had a pleasant stay with us. I will be sure to share your experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff Thank you,

"Awesome! "

5
25/06/2016

Love this place! The room is super comfortable and the air conditioning is ice cold. Which is wonderful when it's over 100 degrees outside. It drops down to 60 degrees. Awesome! They have a happy hour from 5-6:30 where you get two free drinks, and they have appetizers available.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Awesome Staff"

5
22/06/2016

The staff is awesome here. Everyone is so helpful, quick and attentive. From the person at check in, the lounge/bar staff, the person who cooked breakfast, the security guard and the room attendants. The hotel is very clean and well kept.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your Feedback, Our team is very pleased you enjoyed your stay. Here at the Best Western Innsuites we strive for excellence. We hope we are your number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. [email protected] or 520-297-8111. Ask for Jeff

"54th Wedding Anniversary"

5
19/06/2016

My wife and I stay at hotels and resorts on a regular as part of our vacations and business travels. This experience at the Best Western Inn Suites at 6201 N. Oracle Rd., Tucson, AZ 85704 was exceptional. We were celebrating our 54th Wedding Anniversary. The service by every staff member we encountered was personal and exceeded our expectations. From the time we arrived till the time we checked out our stay was flawless. We will continue to use this hotel every time we have a need in the Tucson Region. We would highly recommend this hotel to ANYONE who appreciates personnel service and value.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Nice clean room"

4
16/06/2016

Stayed one night in this Hotel, was close to eating places, right next door is Value Inn Restaurant which has very good food. Room was clean and very nice, everything worked, no issues. Would recommend this to anyone.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Business Trip"

4
11/06/2016

The hotel is very accomodating and clean. Had very nice stay there. Used the 2 for 1 cocktail coupon and had a very nice dinner at the restaurant. The breakfast was also very good with exceptionally fast service. Would definitely come back again.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Please ask for Jeff Thank you for your review.

"Tucson Foothills Hotel & Suites (Best Western)"

4
06/06/2016

Great place to stay. Close to my Tucson Office. Many food choices within 1-2 miles of Inn. Great bed. Newly redecorated room, clean carpet great pillows too. No road noise made it's way to my suite. Excellent value.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"Great all-around experience!"

5
05/06/2016

The staff was professional and courteous. The breakfast bar offered a nice assortment of options. The facility was very clean. The ambiance of the hotel itself is terrific! What more can you ask for when searching for a "home away from home" when you are on a business trip?

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your Feedback, Our team is very pleased you enjoyed your stay. Here at the Best Western Innsuites we strive for excellence. We hope we are your number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. [email protected] or 520-297-8111. Ask for Jeff

"loved my stay"

5
02/06/2016

Loved the room, super quiet area, close to my doctor's clinic, easy access. The room was clean, bed was super comfortable, did not hear neighbors, breakfast was warm and had good options. Very good stay and I felt safe and comfortable in the area.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Amazing stay"

5
01/06/2016

I stayed for get away with my kids. The say was great, had a great night at the pool. Very kid friendly, staff very friendly. Will return when we come back to Tucson. I've always been a best western fan and this hotel is one of the reasons why.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We appreciate the kind words and value your opinion. We are constantly striving to improve the guest experience. Feel free to contact me at [email protected] .com or call Jeff at 520-297-8111. We look forward to seeing you in the future.

"AWESOME Hotel"

5
31/05/2016

This Hotel is amazing with many complimentary amenities! I would definitely recommend staying here! The Social Time and Complimentary Hot Breakfast were terrific and there was ample seating for everyone. When we requested additional towels and pillows they were delivered right away.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Thank you, Jeff

"Conveniently located"

3
29/05/2016

This hotel has everything you need. It is conveniently located, rooms are clean, pool is clean, has a workout area, tennis courts and many different restaurants close by(within walking distance). The beds are comfortable and that's a big plus for me and my family. Rate was $62 per night.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your Feedback, Our team is very pleased you enjoyed your stay. Here at the Best Western Innsuites we strive for excellence. We hope we are your number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. If you have any questions or concerns feel free to contact me directly at [email protected] or at 520-297-8111 . Ask for Jeff

"When visiting Tucson, we will always stay here."

5
25/05/2016

This hotel employs courteous, professional people. The rooms are clean and comfortable. The property is lovely with plants and flowers. The pool was wonderful. We also enjoyed the late-afternoon happy hours and the morning hot breakfast. We will always choose this property for our vacations to Tucson.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff. Thank you, Jeff

"Comfortable but very noisy coming morning!!!"

4
21/05/2016

Something must be done about the extremely noisy wheels of housekeepers carts against tiled corridors floors!! The resulting cacophony was very annoying and awoke my husband and I at a number of intervals over our two night stay. As all hotel corridors are external and situated directly along windows that are less than a foot from guest's beds, this situation makes for constantly interrupted sleep! If you don't mind being awoken very early, might not be a problem for you; however, if you would like to sleep in a bit, forget that idea!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. We hope you tell all of your friends and family about Best Western Tucson Foothills. Again thank you for your review. You can reach me at [email protected] or 520-297-8111. Ask for Jeff . Also we are in the process of some renovations and would like to apologize for any undue noise. Again thank you for choosing the Best Western Tucson Foothills.

"Our families had a great graduation weekend!"

4
17/05/2016

Fantastic full breakfast! Nice rooms with refrigeradors, microwave, iron, blow dryer, nice television. Wifi was not strong. The pool and jacuzzi are nice. Hotel located in the Catalina Foothills of Tucson.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff .

"Lovely place to stay."

4
16/05/2016

Upon our arrival (a group of nine) we were warmly welcomed by the staff at the counter. Rooms were of a comfortable size and clean, although some rooms have been upgraded others are still in that process. Restaurant staff were also very helpful.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We appreciate the kind words and value your opinion. We are constantly striving to improve the guest experience. Feel free to contact me at [email protected] .com or call Jeff at 520-297-8111. We look forward to seeing you in the future.

"Decent hotel with good breakfast"

4
15/05/2016

We stayed at this hotel when we visited tucson for a conference. The rooms were decent. The location is good and within a short driving distance from restaurants and stores. The staff were helpful. They have a seperately area for breakfast and has good options. There is staff at the breakfast section who constantly replace items and talk to customers to check, which is very good. Overall, a good value for money.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your Feedback, Our team is very pleased you enjoyed your stay. Here at the Best Western Innsuites we strive for excellence. We hope we are your number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. If you have any questions or concerns feel free to contact me directly at [email protected] or at 520-297-8111 . Ask for Jeff

"Great staff"

4
07/05/2016

I always like to stay at Best Western they have a good breakfast and my rooms are always clean. This was no exception, excellent staff. George went out of his way to make sure I could get a quiet room. I was enrolled in nighttime programs at the Kitt Peak Observatory, and wanted to get some sleeping done during the day. I would definitely stay there again

Jeff E, General Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We appreciate the kind words and value your opinion. We are constantly striving to improve the guest experience. Feel free to contact me at [email protected] .com or call Jeff at 520-297-8111. We look forward to seeing you in the future.

"Nice place, friendly staff"

4
03/05/2016

Good experience. Stephanie at front desk and Stefan at breakfast were awesome. Quiet despite renovations in progress as we were out most of the day. Close to restaurants and mall. Would stay there again

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff . We are ALSO in the process of some renovations and we look forward to your feedback in the future.

"Construction"

3
03/05/2016

Call ahead and reserve a room away from construction. They even worked on Sunday. Promises made, promises not kept. Nice happy hour, the same breakfast every day. It was okay, just exactly the same every morning. Long breakfast time, small eating area if too cool outside.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. Again thank you for your review. You can reach me at [email protected] or 520-297-8111. While we are in the middle of renovations to improve the property we do not start until 9:00am. We also accommodate every guest that asks to move away from any type of noise. Jeff

"Excellent value"

5
03/05/2016

Beautifully updated rooms, free wifi, full hot breakfast and happy hour. Lovely pool area and a very convenient central location. Excellent value and a very affordable price. I've stayed here many times and highly recommend Best Western Inn & Suites.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your Feedback, Our team is very pleased you enjoyed your stay. Here at the Best Western Innsuites we strive for excellence. We hope we are your number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. If you have any questions or concerns feel free to contact me directly at [email protected] or at 520-297-8111 . Ask for Jeff

"Hotel Stay"

5
02/05/2016

Clean newly remodeled, excellent location and very nice breakfast options provided by Best Western. Very quiet with little to no traffic noise. They have a nice pool area that is fenced in for child safety and well kept.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Thank you, Jeff

"Nice place, but too much going on."

3
01/05/2016

Nice location but too much updating going on at once. Front entrance torn up, many units being redone. And they are booking rooms in the middle of the work. My advise, update one section at a time and keep the paying customers away from the mess. PJ's was a welcome surprise, a small Café near the pool. But it needs to be open longer in the evenings, 5-6:30 ???

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. Again thank you for your review. You can reach me at [email protected] or 520-297-8111. Ask for Jeff. While we are in the middle of renovations to improve the property we do not start until 9:00am. We also accommodate every guest that asks to move away from any noise.

"Guest"

5
30/04/2016

Enjoyed my stay. Great location. Nicely remodel rooms. Close to restaurants and downtown. Beautiful mountain views. Friendly and helpful staff! I recommend this hotel for business trips or a weekend getaway!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We appreciate the kind words and value your opinion. We are constantly striving to improve the guest experience. Feel free to contact me at [email protected] .com or call Jeff at 520-297-8111. We look forward to seeing you in the future.

"Stay Here if you want to know what a demolition sounds like"

1
27/04/2016

They put me in a room next to a room be redone, sounded like the hammer was going to come through the wall. When I talked with the manager, he was rude and not willing to refund me for my whole stay - even though I left a day early because of the noise. Found shorts from last guest in the dresser.

Jeff E, General Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. Again thank you for your review. You can reach me at [email protected] or 520-297-8111. While we are in the middle of renovations to improve the property we do not start until 9:00am. We also accommodate every guest that asks to move away from any type of noise. Jeff

"Weekend Getaway"

5
25/04/2016

Arrived Saturday afternoon to the hotel and was greeted by the staff and Megan was very polite made checking in easy. Been in a lot hotels but I got to say our room was updated and clean. Breakfast was good and so was the hospitality. But one thing that was a pain was hearing the ice machine going all night.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your Feedback, Our team is very pleased you enjoyed your stay. Here at the Best Western Innsuites we strive for excellence. We hope we are your number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. Again thank you for staying at the Best Western Tucson Foothills. We look forward to seeing you in the future and letting us know how you like the new renovations. You can reach me at [email protected] or at 520-227-3816. Ask for Jeff. Jeff

"Total Renovation almost completed"

5
21/04/2016

As a returning guest for 18 years, this latest update is a vast gain over a previous redo. Rooms and baths are bigger and the furnishings are tasteful and comfortable. The site remains a quiet oasis so near a major Tucson street. Breakfast is consistently plentiful and tasty A daily "happy hour" is a popular extra guests can enjoy. Staff is pleasant and very helpful. I have never been disappointed here. I'm anxious to return soon.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Thank you, Jeff

"Clean, Newly Remodeled and Convenient"

4
19/04/2016

I've stayed at other Best WEstern hotels, but this one was by far one of the best. The room, breakfast, social hour, and my interactions with all staff members were a positive experience. Megyn at the front desk even went out of her way to assign me to a suite that was newly remodeled with a comfortable bed. Very convenient location for shopping and restaurants.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff .

"Disappointed"

3
19/04/2016

We arrived at the hotel, it was easy to brings the bags up the stair, front desk was nice, but there was a big party going on next door. Called the front desk, they came up and told the folks to keep it down, it lasted five minutes and it was back up. The room was small, and there was mold on on the ceiling in the bathroom. When I checked out, the young lady was very nice, apologized a couple of times, let house keeping know-

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. Again thank you for your review. You can reach me at [email protected] or 520-622-3000. Ask for Jeff. We are renovating the hotel and would like you to come back and try us out again in the future. Contact me directly. Again Thank you for staying at the Best Western Tucson Foothills.

"Noisy place; tired buildings; disappointing"

2
19/04/2016

Three nights at this hotel were more than enough. Very unsuitable for a restful night's sleep. 100 people and children in pool on night one screaming and shouting until 10pm. Woken up at 6:10am by loud mouthed men waiting outside breakfast room, waiting for it to open at 6:30am. External walk-ways damaged and dirty. Built before roll-along luggage was invented, because they had deep ridges between tiles that woke us up when luggage was bumped along the external corridors outside our bedroom. A very disappointing stay with little sleep. We had an inward facing room on the upper floor. Noise echoing up from people in the courtyard-swimming pool area below was excessive. Spacious rooms but the hotel design, which would have been attractive in the 1970's, is not practical today.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of Best Western Tucson Foothills. We are constantly striving to make improvements to the hotel. I apologize that we did not meet your expectations. We have started to renovate the hotel and hopefully when your back in Tucson you will try us out again. Feel free to contact me at [email protected] or directly at 520-297-8111.

"Noisy Guests; Staff is not protecting peaceful guests."

1
17/04/2016

This was my first stay at a BW and it was terrible. Low life guests under the influence partying till late night. Boombox in the room next to me. Night staff did not stand up for me; they just called and warned the offender without taking firm action. Disturbance did not stop. I had to move to another room. Management and staff should be firm with offenders and throw them on the street if they do not follow the rules. I expect piece and quiet at a hotel after 10 PM. That is a basic expectation. Hoteliers have a higher standard of care toward their guests and should protect those that are peaceful and obey the rules.

Jeff E, General Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. Again thank you for your review. You can reach me at [email protected] or 520-622-3000. Ask for Jeff

"The Best Western"

5
15/04/2016

We have stayed at other BW hotels, but this one was by far the best. We liked everything about it. The suite, breakfast, social hour, and my encounter with all staff members was a positive experience. The manager even went out of his way to assign us a suite that satisfied us. We had an emergency, and had to leave early. They were so understanding, and even helped me load the luggage in the car, since my husband was in the hospital.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff . We are ALSO in the process of some renovations and we look forward to your feedback in the future.

"Nice stay in Tucson"

4
14/04/2016

This hotel is good for short term stays in the area. It's close to a busy road so there is noise which dies down at night. The rooms they call "suite" are really just regular rooms in size. There is nothing special about them. So no need to pay extra for that. Overall the hotel is ok but nothing special. Good for one or two nights, but not for a vacation.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. We hope you tell all of your friends and family about Best Western Tucson Foothills. Again thank you for your review. You can reach me at [email protected] or 520-297-8111. Ask for Jeff . Also we are in the process of some renovations and would like your feedback on your next stay in Tucson. Again thank you for choosing the Best Western Tucson Foothills.

"Consistently Excellent"

5
12/04/2016

Whenever I go to Tucson I always stop here. Excellent service and a very good value. PJ's, their little breakfast restaurant is the best I have ever experienced. The staff is always helpful and informative from housekeeping to maintenance to front desk.

BWGR, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Brian A, Thank You for your Feedback, Our team is very pleased you enjoyed your stay. Here at the Best Western Innsuites we strive for excellence. We hope we are your number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. Lucas Gomez CFDM Front Office Manager Best Western Innsuites 520-297-8111 EXT 304 [email protected]

"Dirty Room, Furniture, Hot Tub not ready, cement crubling around base of Suite living Room&"

2
12/04/2016

I think this is 2nd worse hotel I've stayed in Room-wise in the US. I've stayed here before about 8 years ago during business trips and did not experience this. Housekeeping was called back to our room several times due to cleanliness issues and dirty sofa was not attended to. I'm okay with old & occasionally worn furniture but I'm not okay with dirty. I wouldn't stay here again.

BWGR, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Kathy S, Thank you for your feedback, We are very sorry we did not meet your expectations. This is not typical of our hotel. We would love the opportunity to make this up to you. Please contact me at your convenience. Lucas Gomez CFDM Front Office Manager 520-297-8111 EXT 304 [email protected]

"Not too bad"

3
12/04/2016

Rooms were ok, exercise room was terrible, and breakfast not up to typical Best Western standards. I stay in Best Western a lot and this one is not of the quality I usually experience. This is the closest one to work though so I stay there.

BWGR, General Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of Best Western Tucson Foothills. We are constantly striving to make improvements to the hotel. I apologize that we did not meet your expectations. We have started to renovate the hotel and hopefully when your back in Tucson you wil try us out again. Feel free to contact me at [email protected] or directly at 520-297-8111.

"Tucson"

4
11/04/2016

Nice place for families. Good breakfast, tennis courts, pool. But when they say a room is a "suite", they just mean a room. You have to get an executive suite to get two rooms. Book at bwsuite.com for good rates.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. We hope you tell all of your friends and family about Best Western Tucson Foothills. Again thank you for your review. You can reach me at [email protected] or 520-297-8111. Ask for Jeff . Also we are in the process of some renovations and would like your feedback on your next stay in Tucson. Again thank you for choosing the Best Western Tucson Foothills.

"April vacation"

5
09/04/2016

Room had two queen beds, desk, chair, microwave/mini fridge, coffee one pot, hair dryer etc. Big large hot breakfast buffet with real eggs and sausage, waffles, biscuits & gravy, 3 juices and great coffee. Had a swimming pool which we didn't use, laundry facilities were outside. Tennis courts we didn't use either. Nice flat screen TV. Free hi speed internet. Very nice motel to stay at, felt like a resort.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff . We are ALSO in the process of some renovations and we look forward to your feedback in the future.

"Great value."

4
09/04/2016

We stayed 4 nights. The breakfast was good, more than the usual choices. The evening reception was ok too. The staff was friendly and helpful. Our room was adequate and clean. The only negative I can say is that the sheets really didn't fit the bed. The bottom fitted sheet kept coming loose. Housekeeping kept making our bed everyday, but it still came undone each night.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Noisy but Good Value"

3
05/04/2016

Price was within range for this type of hotel, but the walls are thin and outside noise (people getting up early and dragging their suitcases up and down the tiled hallway) was unbearable in the morning.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of Best Western Tucson Foothills. We are constantly striving to make improvements to the hotel. I apologize that we did not meet your expectations. We have started to renovate the hotel and hopefully when your back in Tucson you wil try us out again. Feel free to contact me at [email protected] or directly at 520-297-8111.

"Presidential Suite"

2
04/04/2016

They state this suite has two bathrooms. Not even close; the toilet and jetted tub/shower are in a separate room, the tile on the deck surrounding the jetted tub is colapsing and has mold on it. And the sink and vanity are in the bedroom. I believe this is very deceptive . There is a mini kitchen with no amenities, plastic wear, bowls, plates etc. It has a bar to eat at but no chairs or stools to utilize it. There was an onion ring on the floor by the couch and a cock roach on the desk in the living room when we left. 1 small bar of soap (facial size) provided by the sink in the bedroom, none in the shower or kitchenette. It did include a complimentary drink and breakfast which we did not utilize.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It clear there is a wide discrepancy from what one guest sees compared to another. Again thank you for your review. You can reach me at [email protected] or 520-622-3000. Ask for Jeff

"Average Hotel for price paid"

3
03/04/2016

Having stayed at this hotel in the past I clearly forgot just how average this property really has stayed. Lack of improvements since my last visit 3 years shows. Room: First room we were given- Rusty door frame, stains on couch seats, telephone inoperable, a horror show of an outdated room. We were promptly moved to room 214, much newer than 116. Table in 214 legs wobbly, kitchenette very small. I should have known better when room description said "kitchen". Breakfast: Free for those staying at the hotel. It seems that people come from all over to take advantage. No checks and balances creates the "herd" as noted in a previous comment. The food good, staff very good. Happy Hour: again note the "herd" comments. The staff here Very Good and polite. Popcorn excellent. A little more research in the area would yield a much nicer hotel with "spa credits, golfing, etc". Disappointed.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of Best Western Tucson Foothills. We are constantly striving to make improvements to the hotel. I apologize that we did not meet your expectations. We have started to renovate the hotel and hopefully when your back in Tucson you wil try us out again. Feel free to contact me at [email protected] or directly at 520-297-8111.

"1st Stay Here"

5
02/04/2016

Liked the fact that the rooms are suites. Gives a little more room to spread out. My son loved the room, and spread his toys out. The room looked like it was going through renovation or in the process. I'm a detail oriented person...so details catch my attention immediately. Calking around tub, eye sore! Why is the sink in the bedroom? Plus the plumbing is exposed under the sink. Come on....for the price of the room. Use a cabinet instead of a vanity sink. Made the room look cheap which it wasn't. Wall papered rooms...looks like paper hangers where inexperienced. Above the counter to kitchen area...glue all over the place. I'm done. There was more, but my son and I did enjoy the room regardless of a couple of attention to detail items. The room over looked the pool area. We slept really good...bed was awesome! They do have a nice business area in the lobby. Had my laptop, but did not check out the internet. Just enjoyed eating pizza and hanging with my three year old son. Will probably consider coming here again. Close to two big malls.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"The good and the bad."

3
30/03/2016

Good location and easy to find. Stayed on a Friday, Saturday and Sunday so it was crowded and busy. Breakfast, Forget it, was like a drive on a crowded freeway during rush hour. Business space was great, had a four terminal access. Staff was nice. Housekeeping was obstructive. This location was good and bad seemed like no middle ground.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. Again thank you for your review. You can reach me at [email protected] or 520-622-3000. Ask for Jeff

"fair"

3
26/03/2016

hard to say, 1st time at this place, and a best western, I have always stayed at a comfort inn, or la quinta, but I didn't like the fact the floors turned our feet black with in an instant, and the fact that we were tired and had to move from room to room, we weren't offered any type of discount,

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of Best Western Tucson Foothills. We are constantly striving to make improvements to the hotel. I apologize that we did not meet your expectations. We have started to renovate the hotel and hopefully when your back in Tucson you wil try us out again. Feel free to contact me at [email protected] or directly at 520-297-8111.

"Foothills Best Western"

5
24/03/2016

Whenever we are in Tucson for business or leisure, this is our hotel of choice. It's convenient to all of Tucson and we find that the hotel's staff is very friendly and personable. The rates are very reasonable. The Happy Hour and breakfast are quite enjoyable.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Very nice hotel"

4
24/03/2016

Very nice hotel with great facilities, clean and comfortable rooms and professional service. We highly recommend it, especially for shopping trips, as it is very close to two shopping malls, and within minutes to a pharmacy, which we needed at night.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We appreciate the kind words and value your opinion. We are constantly striving to improve the guest experience. Feel free to contact me at [email protected] .com or call Jeff at 520-297-8111. We look forward to seeing you in the future.

"Best in Tucson"

5
24/03/2016

We have stayed at this hotel 3 different times and each time we have stayed longer. They are pleasant to do business with and the amenities are good. The breakfast is amazing and the social hour is tons of fun.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff . We are ALSO in the process of some renovations and we look forward to your feedback in the future.

"A real bargain. A little old, but well maintained."

3
23/03/2016

Good location, old motel-style facility, but well kept and appointed. A colleague stayed in a nearby Comfort Inn and paid nearly twice as much for a room that was pretty well worn out. Nice breakfast.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email

"Never going back"

2
20/03/2016

Used to be nice, not so much anymore. (We stayed in one of the jacuzzi suites a couple of years ago and it was great. Very nice, clean, great amenities.) When we stayed there again in Nov 2015 it was a huge disappointment. Everything in the room was breaking, broken or falling apart; peeling paint & wallpaper, water damage, ripped/cracked furniture, missing light bulbs, the knobs in the jacuzzi tub kept coming off, and other than the bed (thankfully) it wasn't clean; dingy, dusty & cobwebs. At least the free breakfast was still a great spread and the small pool is nice and the staff were all courteous & professional but the room was awful. Won't be going back.

Jeff E, General Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of Best Western Tucson Foothills. We are constantly striving to make improvements to the hotel. While everyone has an opinion, don't be fooled by people whose opinion doesn't match the rest of the reviews.Since new management took over in November, which speaks volumes of the review after 5 months, we have started to renovate the hotel and hopefully when back in Tucson you try us out again. Feel free to contact me at [email protected] or directly at 520-297-8111.

"Traveling around Arizona"

4
17/03/2016

In our short travel around Arizona we stayed here 2 nights. At check in Ramon was very friendly and efficient. Our room was clean. Breakfast and social hour was great. Laying by the pool was very relaxing if there were not rowdy kids around. Not that I blame them. They need their fun. Our room (108) by the pool was not a good choice for us. Too loud from pool noise and the clunk clunk of suitcases going by.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. We hope you tell all of your friends and family about Best Western Tucson Foothills. Again thank you for your review. You can reach me at [email protected] or 520-297-8111. Ask for Jeff

"Excellent"

5
17/03/2016

My family and I had a soccer tournament in Tucson. This Best Western was a perfect place to stay. Nice Clean room we stayed in the King suite and loved it! The pool was great the kids enjoyed it and the grown ups enjoyed the hot tub. The Breakfast was delicious and had tons of choices. We definitely will be staying here again!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff . We are ALSO in the process of some renovations and we look forward to your feedback in the future.

"Great stay"

5
16/03/2016

Very comfortable stay and excellent staff. Great breakfast and happy hour. Fabulous price. Beautiful rooftop deck for happy hour. Very convenient central location near River and Oracle. Highly recommended.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for jeff

"Shocking disappointment and concerns for safety"

2
14/03/2016

We always select Best Western wherever we go. Here, an aging physical facility was staffed by energetic and competent staff, but physical facility was appalling and "dangerous." Broken stone steps with sections missing, shaky railings, housekeeping supplies stacked around staircases, questionable food serving methods in "cafe" and more. Moldy rooms, loud, old A/C units, peeling wallpaper. My absolute jaw dropper were the washers and dryers located right next to the "cafe" entrance. How about the smells of dirty laundry and roaring dryers as you try to breakfast in a smoky room way too small for number of guests. BW needs to invest some funds into bringing this facility up to what is normally represented by its brand name.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It clear there is a wide discrepancy from what one guest sees compared to another. Again thank you for your review. You can reach me at [email protected] or 520-622-3000. Ask for Jeff

"Bad Stay"

2
14/03/2016

Main reason I choose this hotel was for the jacuzzi tub. The controls on the tub were broken. At breakfast, there was not enough seating available for the size of the hotel. Couldn't even get a additional pillow when requested.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It clear there is a wide discrepancy from what one guest sees compared to another. Again thank you for your review. You can reach me at [email protected] or 520-622-3000. Ask for Jeff

"Peggy's Review"

4
14/03/2016

I chose this hotel because we had the option to bring our dogs. We ended up not bringing our dogs, and we were not bothered by any one else's dogs. We were happy that other rooms were available for our family members and friends. I enjoyed the wifi. We were pleasantly surprised. It was one of the better Best Western we stayed in. The food was excellent and it was prepared well and there was enough of it. I really enjoyed the scrambled eggs and sausage. Staff there was excellent. I enjoyed being able to sit outdoors also.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for taking the time to complete a review to let us know how we are doing. We are glad you enjoyed your stay. We look forward to seeing you in the future. Please feel free to contact me directly at (520) 297-8111 or email at [email protected] Ask for Jeff. Please also let us know the way we can improve as we are always striving to become a better hotel.

"Excellent hotel"

4
14/03/2016

What does this hotel get right, just about everything, it's biggest assest is its staff from front desk, to housekeeping to PJs bar, nothing ever seemed any trouble to them if you needed anything. The hotel itself is good too, good sized rooms, comfy bed, microwave, fridge, iron, ample car parking. Plenty storage options. For a "motel" layout it just felt right. Why not 5 out of 5 then, the one area that lets it down is breakfast, PJs is too small, the food choice wasn't great, to the extent that we eat breakfast at the Village Inn next door. I am told from talking to the staff about this that they plan to extend the breakfast facility later this year, that if successfull, would be the icing on the cake. We will be back in the future to see as this is the ideal accomodation for a Tucson vacation.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff . We are in the process of some renovations and we look forward to seeing you in the future. Jeff

"Breakfast disappoinment"

3
13/03/2016

Room was clean, updated and nicely decorated. Loved the makeup mirror. Room was on the second floor facing outside. Some rooms face the courtyard. There are no elevators. Pool area felt cramped although my grandkids enjoyed the heated pool and hot tub. Went to PJ's. A small building within the courtyard for breakfast. The breakfast area was very small in size. Inadequate to meet the needs of the guests in this size of a hotel. There were about 10 small round tables crammed together with a narrow walkway to the area where the food was placed separating the food from the tables. Sure we could have taken the food way back to our room but we wanted to enjoy breakfast. On a warmer day we could have eaten outside as there were maybe 2 tables outside. Opted to go to the Village Inn next door. I resented the fact we had to do that. Will stay somewhere else next time we are in Tucson.

BWGR, Guest Relations Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your feedback, our team is very pleased you enjoyed your suite. We have worked very hard to upgrade the property. im sorry that you had issues in our Café we understand it does get crowded. We are working on solutions. We hope that you are willing to visit us again in the future. Thank You, Lucas Gomez Front Office Manager 520-297-8111 EXT 304 [email protected]

"for the Budget minded traveler"

4
08/03/2016

This Best Western in the Tucson foothills may not be the least expensive - I suspect that there are some in that category. But for the money one can have a very comfortable room, experience very pleasant and helpful staff and have one of the best breakfasts of any that provide breakfasts with their room charge. This is my experience - only in traveling abroad with a tour group have I had dual or better. The complementary late afternoon wine or beer, the one time we were there at that hour, was delightful. It is not at all difficult to get to the mountains, desert or to a shopping center from this location.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"The "Best" Best Western"

5
07/03/2016

A group of us stayed here on business and we were all pleased. The staff was professional and very friendly. the rooms very clean and up to date. We also greatly appreciated the nice offering of wine or beer from the pool side lounge during happy hour.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Needs Work..."

3
06/03/2016

We moved to this hotel after finding our previous lodging overpriced. Well, the price may have been right here but.... The room was awkwardly laid out with an oversized desk and chair blocking the entrance to the rest of the room. The kitchenette was ridiculously laid out with a 2 burner (?!) hot plate, a tiny sink and a dysfunctionally placed microwave (at right angles to the sink on a shelf difficult to reach for anyone shorter than 5'5"). At least the fridge worked and was easy to use. The bathroom was updated. Breakfast was a joke as the facility was much too small for the packed house trying to get a free meal. The pool was small and the hot tub mingy. Towels were available only on the unused deck chairs - no central location to pick up or drop off. And then there was the service carts with the square wheels - really? Noisy and strange for a Best Western. Won't be staying here again.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of Best Western Tucson Foothills. We are constantly striving to make improvements to the hotel. While everyone has an opinion, don't be fooled by people whose opinion doesn't match the rest of the reviews. Feel free to contact me at [email protected] .com or call Jeff at 520-297-8111

"Good location, nothing grand"

3
05/03/2016

We hoped for a kitchenette that was, as advertised, fully ready. The burners had no pans beneath them, the fridge was a mini with no freezer to speak of, and there were no pots/pans/utensils. The property was generally quiet and there was sufficient parking. Although it's near many places to eat, most of them require a vehicle to access safely. The pool seemed clean; the breakfast was typical and boring though the staff were friendly and polite. Don't even think about putting someone on the sofa sleeper: it was awful.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your review of Best Western Tucson Foothills. Let me start off by apologizing for the desk not explaining that the dish packs are available upon request. All of our rooms come with mini fridges that have a small freezer area. We do have suites that have larger fridges in them and if you let the desk know upon booking we will arrange our guests to be in the suite that fits their needs. We look forward to serving you again when your in the Tucson area. You can reach me directly at [email protected] or 520-297-8111. Ask for Jeff

"Bad trip"

2
04/03/2016

My department booked this hotel . Room was ok but dated , I had a room on pool side which was nice but all including children are allowed to play and swim until 10 pm. So don't plan on any quite time until after 10 pm . I had my room serviced and found on my return that I was missing money left on the desk as well as my earbuds, after contacting managment I recieved no reply. I re contacted management two days later and they told me they had to wait until the employee returned from their vacation to make a decision? So I guess my time, money and items missing are not important, I felt violated, so no trust In allowing my room to get serviced again. What a tremble experience and service..

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your review of the Best Western Tucson Foothills. I apologize that our guests were enjoying the pool in accordance with the hour posted for pool use. I apologize if there was a misunderstanding when your room was serviced. I will put my email address below and you can directly reach out to me if you want. I hope we can sort the situation out and you will let us serve you again when your in the Tucson Area. Feel free to call me at 520-297-8111 or you can email me at [email protected] Ask for Jeff

"Dirty rooms and management never responded to inquiry."

1
02/03/2016

We stayed here in November for a wedding for one night and rented two rooms. Me and my wife decided to pay a little more and upgrade to a whirlpool suite. The room is extremely dated and smelled strongly of deodorizer. The other smelled so strongly of cigarette smoke. When we checked in the whirlpool in the room still had a little water still around the drain and little black hairs still in the tub. Called the front desk and asked them to please clean it up before we get back (6 hours later) when we got back to the room they left the little hairs and pulled the plug on the drain. When we checked out I asked to talk to the manager so I could get the extra 15 a night we spent for the upgrade since the reason we upgraded we were not able to use. She said there wasn't a manager. I asked her how she can deal with an issue with no manager she said she just writes it down. Tried for two weeks trying to speak to a manager nobody answered my call. We travel a lot to Tucson and will be taking my business elsewhere when we go to Tucson in the future.

Jeff E, General Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It clear there is a wide discrepancy from what one guest sees compared to another. Again thank you for your review. You can reach me at [email protected] or 520-297-8111. Ask for Jeff. This review is from over 3 months ago and we have renovating the hotel so come see what the hotel is really like.

"Good value and clean"

5
01/03/2016

I enjoyed my stay and thank you to the staff, everyone was so nice and willing to help. The breakfast is fantastic along with the happy hour drinks. Room was clean and they made sure to call me after check in to see if I needed anything for my stay. Having them pick me up at the airport for free also saved me quite a bit of money on a taxi. Looking forward to returning and will stay here.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We appreciate the kind words and value your opinion. We are constantly striving to improve the guest experience. Feel free to contact me at [email protected] .com or call Jeff at 520-297-8111. We look forward to seeing you in the future.

"Nice"

4
29/02/2016

Hotel is nice, wasn't told I would be getting a smoking room, so a little irritated with that, also wasn't told I could receive 20% off my meal at the Village Inn next door so I paid full price. Otherwise Pretty good.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. Again thank you for your review. You can reach me at [email protected] or 520-297-8111. Ask for Jeff. We look forward to serving you in the future.

"Biosphere 2"

5
29/02/2016

Nice place to stay in Tucson area to see the Biosphere and the Air and Space Museum. Also close to several good golf courses. Plenty of nice resturants in the area and a helpful staff. Nice area, out of the busy part of town.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"overall nice stay"

3
26/02/2016

The hotel was a little older than I expected. The room we were stayed in definitely needed an upgrade, but it served its purpose. Bed was comfortable. TV worked. Breakfast was good. Overall, the one night stay was comfortable.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff. We are also in the process of renovating the property, so we look forward to hear what you think about the changes.

"Wonderful hospitality and great bang for the buck."

5
23/02/2016

My husband and I stayed here after flying in from Colorado for my daughter's wedding. The staff was very welcoming from the moment we set foot in the door. The young lady who helped me at the front desk was helpful and courteous and even made sure we got a warm cookie straight from the oven before we headed off to our room. Our room was clean and comfortable. We enjoyed the lovely pool and jacuzzi but what sealed it for me was the complementary drinks that were provided for happy hour. Breakfast was wonderful with friendly staff. I can't say enough about our experience here and it was totally affordable to boot! I will definitely be staying here the next time I am in the area. I work in hospitality myself and have a true appreciation for a well run business.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It clear there is a wide discrepancy from what one guest sees compared to another. Again thank you for your review. You can reach me at [email protected] or 520-297-8111. Ask for Jeff

"Ok for quick overnight trip"

3
22/02/2016

Had an early morning sporting event in Tucson and wanted tor drive down the night before. Because we just needed a place to sleep, we were just looking for a clean hotel at a good rate. This property was old but updated and adequate for our needs. Good value because the rate was very low. Beds were comfortable.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. Again thank you for your review. You can reach me at [email protected] or 520-297-8111. Ask for Jeff. We look forward to serving you in the future.

"Good place to stay"

3
22/02/2016

This hotel is worth the price you pay. They are attentive if you have a problem. The people are nice that work there. The mattresses are fine, but the pullout with the couch is very uncomfortable. I have stayed there multiple times and will again.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of Best Western Tucson Foothills. We appreciate the kind words and value your opinion. We are constantly striving to make improvements to the hotel. Feel free to contact me at [email protected] .com or call Jeff at 520-297-8111. We look forward to seeing you in the future and to see what you think of the renovations.

"Totally Non-Accessible"

2
22/02/2016

One of the worst handicap accessible hotel experiences ever. Too much furniture, doors too narrow, shower floods entire bathroom, sink was chin-height, rug too thick to roll on, no way to get around in bedroom, no way to get to windows if in a wheelchair. Other problems - A/C didn't work & never got fixed. No outlets that could be reached without either standing, moving the bed, or crawling underneath something. No ice machine anywhere near my room.

BWGR, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your feedback, we are very sorry that the accessible suite did not meet your expectations. We have recently done quite a bit of work in the suite you stayed in and I must say we are surprised to hear all the issues we will work on making this Suite more convenient for all our guest . Thank you Lucas Gomez Front Office Manager Best Western INNsuites Tucson 520-297-8111 ext 304

"Nearby to Saguaro National Park!"

5
20/02/2016

Best Western Inn/Suites Tucson Foothills was great! Just where we needed a Best Western to be! Easy to find! We were last minute guests and they helped us with picking a restaurant nearby. Very helpful staff. Very clean!! Breakfast was what you would expect with the full assortment of Best Western fare!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"great value"

5
16/02/2016

after a stressful flight from Minneapolis, and major problems with a rental car agency, it was such a relief to find the room was clean, and as advertised. staff was professional, good location. thank you for a hassle free stay. I wish all hotels were run as efficiently as this one.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff Thank you, Jeff

"Overnight stay"

4
15/02/2016

Overall this hotel is good. Clean, comfortable, a good value for the money. The bed was very comfortable. Outside entrances. Our room faced the pool. A little noisier during the day, but quiet at night. Wall mounted flat screen TV with updated modern decor. The bathrooms are a little outdated but clean. Small fridge in the bathroom area. The closet was to small if you were staying for a longer period of timel.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of Best Western Tucson Foothills. We appreciate the kind words and value your opinion. We are constantly striving to make improvements to the hotel. Feel free to contact me at [email protected] .com or call Jeff at 520-297-8111. We look forward to seeing you in the future and to see what you think of the renovations.

"Quietm Clean & Comfortable Stay"

5
15/02/2016

The hotel's appearance was nice and inviting. The service was excellent. Everyone seemed willing to go out of their way to help you. The room was very clean. The bathroom was very clean. The bed was super comfy and the wonderful and surprising thing about my stay is that it was very quiet, Even though it was a busy weekend for the hotel, the noise at night and in the morning was very minimum. It was a very comfortable stay,

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. We hope you tell all of your friends and family about The Best Western Tucson Foothills. Again thank you for your review. You can reach me at [email protected] or 520-297-8111. Ask for Jeff

"Rude and unacceptable, ever!!!"

4
14/02/2016

Rooms were being updated, since our last stay a year ago. Nice new gray tile at the entry and on the bathroom floor and in the shower surround. New granite counter in the bathroom, newly painted wall, you could still smell that fresh paint smell. One of the nicest decorated Best Western we have stayed, even the workers were very happy, friendly and polite. Barry that worked the breakfast is the nicest employee we had contact with during our stay. Barry is always smiling and has great customer service skills, a great character (we thought he was the manager) because he cared so much about all the guest each and every day. We also enjoyed his Choice of music. The General Manager ( Jeff) uses profanity lots yelling at employees, how unprofessional can you The newer looking room and Barry made the rating, not the GM.

BWGR, General Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for taking the time to complete a review to let us know how we are doing. We are glad you enjoyed your stay. We look forward to seeing you in the future. We will share your feedback with all staff. Please feel free to contact me directly at (520) 297-8111 or email at [email protected] Ask for Jeff

"Not a 3 star"

3
11/02/2016

I reserved this room as a Priceline 3 star. It should be a 2 star. Had it been a 2 star, I would have rated a 4 instead of a 3 but my expectations for a 3 star were certainly not met. The carpet was stained and had desperate need to be shampooed. The bathroom floor had a few black hairs on it. Other than the cleanliness, the room was fine. King bed (not as hard as I prefer) and a small desk. The breakfast room had a very good breakfast but the room was full. There were tables and chairs outside so we were able to sit to eat. Had biscuits & gravy, scrambled eggs. Potatoes, sausage. The apple juice was too diluted but everything else was good. Parking was pretty easy.

BWGR, General Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of Best Western Tucson Foothills. We are constantly striving to make improvements to the hotel. While everyone has an opinion, don't be fooled by people whose opinion doesn't match the rest of the reviews. We are looking into the matter and will get back to you as soon as we can. Feel free to contact me at [email protected] .com or call Jeff at 520-297-8111.

"Nice hotel!"

5
11/02/2016

I liked this hotel. The room was clean and quiet with comfortable beds and lots of pillows. They offer a variety of amenities like an outdoor pool and laundry facilities. There is a free breakfast and a happy hour with complimentary snacks. It is very convenient as it is about 10 minutes to downtown and 10 minutes to the university of Arizona, so whatever brings you to Tucson, this is your hotel. I'll definitely stay here again.

BWGR, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your feedback, Our team is very pleased you enjoyed your stay. We strive to provide the best guest experience possible. Please feel free to contact us with any Questions comments or concerns. Thank You Lucas Gomez Front Office Manager Best Western Innsuites 520-297-8111 EXT 304 [email protected]

"Affordable and clean."

5
11/02/2016

Really don't understand the 1 star reviews. This is a nice, clean, super affordable hotel. Our room was large, tidy, modern, and comfortable. We had a fridge, coffee maker, and microwave. George at the front desk was friendly and helpful, and our check in was quick. The area was safe and quiet. We had zero complaints and will definitely stay again.

"A one night stay"

3
11/02/2016

I would not recommend the Tucson hotel. The family next door was loud and I needed to knock on the door to quiet them down. I heard beeps from the cars being locked. It was noisy. Normally I have positive experiences with the Best Western Hotels. I must say, I was disappointed.

"Overcharged Credit Card"

2
10/02/2016

Check your credit card statement! The Hotel tried to charge me for one extra night! Although the staff is friendly it appears that the staff is not trained well. The pool was rarely opened up on time. The location in the Tucson Foothills is great and there is Whole Foods nearby.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of Best Western Tucson Foothills. We are constantly striving to make improvements to the hotel. While everyone has an opinion, don't be fooled by people whose opinion doesn't match the rest of the reviews. We are looking into the matter and will get back to you as soon as we can. Feel free to contact me at [email protected] .com or call Jeff at 520-297-8111.

"Only thing nice about this place was the staff! No sleep two nights!"

1
09/02/2016

Where do I begin. First night we went to bed at 9:00 PM to be woken by rolling cart sounds. Called front desk at 10:30, it stopped. About midnight we here rolling sounds like suitcases on and off until 2:30 am. 5:30 am room beside us takes a shower, we hear dipping sounds, I mean loud and then a big rumble like the pipes were going to explode! It actually shook the wall when they turned off their shower. I have a video of the loud dripping sounds that went on, I'm serious, they're LOUD! Then by the closet you can hear dripping sounds too, all the time. Like the pipes are leaking. 2nd night woken up by the sound of dogs barking around midnight. Back to sleep around two AM neighbors wake us up with loud chatting, paper thin walls! The room was recently refurbished. It was so small for two queens. One bed was close up by the door which cold air was coming through badly. You could hear everything outside the door. The other bed, going to and from the bathroom you walk right into the office chair. The bathroom sink projects out way to far which leaves you to bend way over to wash your face, poor design. The microwave takes up a good portion of the bathroom sink. White stains on carpet, dirt on walls. Very cramped room. Small, cramped breakfast area. Had to park all the way on other side of hotel to get to my room. Horrible parking lot. Very poor remodel job. Terrible patch work over shower I paid premium rate for this room. Was suppose to be a relaxing vacation for me and my aunt. Was not that at all. No sleep for two nights. The employees at front desk were very kind. Had to remind the manager to call me about the first nights complaint. He gave is the room for free, sounds nice huh, not really, not when your on vacation and don't get sleep. Second night I called and manager never called back. At 170 a night, I should at least get a good nights sleep. Since the manager didn't call me back, I am leaving this review along with pictures to follow. On the good side, the bed was decent and there was plenty of hot water and good pressure. Oh and the second night our heater went out!!!

"Feb 2016"

5
08/02/2016

We are in Tucson every few months and this is our favorite place to stay. It's clean, quiet, and convenient to everything from central to north Tucson. The staff is always helpful. One of them recommended El Guero Canelo for tthe famous Sonoran hotdogs. We stop there frequently now.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Excellent Place to stay in Tucson, AZ"

5
07/02/2016

This thing place is the most cost effective place and feature rich place. With the pool, spa, fitness room Internet, and full breakfast it was excellent. The only it lacked was a lift for luggage going to the 2nd floor.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. It is clear there is a wide discrepancy from what one guest sees compared to another. Again thank you for your review. You can reach me at [email protected] or 520-622-3000. Ask for Jeff

"Totally Disappointed"

1
05/02/2016

I expected more from a Best Western. This was by far the worst hotel I have stayed in. The room was small, not very clean and totally uncomfortable. It looked like the recent repairs were done by a blind armature. The bathroom grouting was a total joke as well as the other repairs made to the room. We visited the breakfast room once and decided to eat out of the hotel. We would not stay here again, even if we were offered free rooms.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your feedback regarding your recent stay with us. We have shared your comments with the members of our Housekeeping and Maintenance associates and are taking the necessary steps to correct these issues. Thank you again for your comments and feel free to reach me directly at [email protected] or at (520)297-8111. Ask for Jeff More

"Very Nice!"

5
05/02/2016

My husband and I just 4 nights at this hotel during the Tucson Gem and Mineral Show and was very happy with the accommodations. The room was very clean and spacious, and the bed quite comfortable. They have a happy hour every evening from 5-6:30 with free wine and beer, and probably the best complimentary breakfast we have had in a hotel..a great selection. Highly recommend..we will be back!

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff.

"What a disaster"

2
04/02/2016

This hotel was filthy and full of barking dogs. The carpet in our room was so dirty it looked like it had not been vacuumed in a year. The AC was next to the bed and blew freezing air on us at night. The construction debris in the parking lot left us with an expensive flat tire.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of Best Western Tucson Foothills . We value all of our guests opinion and appreciate feedback. It clear there is a wide discrepancy from what one guest sees compared to another. Again thank you for your review. You can reach me at [email protected] or 520-297-8111. Ask for Jeff

"survey"

2
03/02/2016

The place is older and in disrepair. I would urge all travelers to find another place. Just not acceptable. "Rest" is very small and at 8 AM there is not enough room to sit, etc. Cooking odors fill the small room. Not acceptable.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of Best Western Tucson Foothills . We value all of our guests opinion and appreciate feedback. It clear there is a wide discrepancy from what one guest sees compared to another. Again thank you for your review. You can reach me at [email protected] or 520-297-8111. Ask for Jeff

"Pleased"

5
02/02/2016

The hotel was very easy to check into and out of. The rooms were spacious and had a microwave and refrigerator, if needed. The staff recommended and excellent restaurant in the area and had very good cookies for the customers.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for taking the time to complete a review to let us know how we are doing. We are glad you enjoyed your stay. We look forward to seeing you in the future. Please feel free to contact me directly at (520) 297-8111 or email at [email protected] Ask for Jeff

"Good Hotel...some issues"

3
01/02/2016

It's a good and "cheap"option, it includes breakfast though it's not varied and the restaurant stinks (grease smell all over your clothes). The room was clean, people were nice, except the last day when the shuttle I asked for wan't there, they say they offer free shuttle to the airport but only starting at 7 a.m. (supposedly) I booked the shuttle and there was no one there to take me the next day, finally the manteinance guy took me but I was about to miss the flight. If you have an early flight don't expect to be taken by the hotel shuttle. The hotel should clarify that the shuttle service has limited hours, I felt really disappointed.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of the Best Western Tucson Foothills. I apologize about the shuttle issue and we will get this squared away for future guests. Please feel free to contact me at 520-297-8111. Ask for Jeff. Or via email at [email protected] We are happy that we met your expectations regarding the room and breakfast. We are also in the process of upgrading the hotel and look forward to serving you in the future.

"Best Western InnSuites Tucson Foothills Hotel & Suites, Tucson, ARIZONA"

4
30/01/2016

A really great place to stay - friendly staff, informative and willing to go extra for you. I loved my night here while driving across the country. The setting is really nice - i had a quiet room but did have to carry my suitcase up the stairs as no elevator. Still, that was ok as everything else was well done.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of Best Western Tucson Foothills. We appreciate the kind words and value your opinion. We are constantly striving to make improvements to the hotel. Feel free to contact me at [email protected] .com or call Jeff at 520-297-8111. We look forward to seeing you in the future and to see what you think of the renovations.

"nice place to stay while in Tucson"

4
29/01/2016

Stayed here while on a family trip to Tucson. The hotel is well managed and a very nice place to stay. There was some remodeling going on while we were there, but it only caused some minor inconvenience for a short time. The breakfast is very well done with some hot items prepared there. Lots of choices at breakfast.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your recent review of Best Western Tucson Foothills. We value all of our guests opinion and appreciate feedback. Again thank you for your review. You can reach me at [email protected] or 520-297-8111. Ask for Jeff. We look forward to serving you in the future.

"room for my husband's surgery"

4
29/01/2016

This was close to the hospital where my husband had his surgery. They were very helpful and gave a discount because of the hospital visit. Thank you. The breakfast they service was very good. I can not say much more as I was at the hospital as much as I could.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 297-8111 or via email at [email protected] Ask for Jeff

"Tucson overnight"

4
28/01/2016

Convenient location; helpful staff; very good complimentary breakfast. Mattress was very comfortable, plenty of pillows, towels and bath amenities. East access on SR 77 to roads leading to I-10. Parking was plentiful and right in front of my room. Was on ground floor so I don't think there was an elevator to second floor.

BWGR, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
thank you for your feedback, we are very pleased you enjoyed your stay. Nothing pleases our team more than a guest that truly has a great stay. Please feel free to contact me with any questions comments or concerns. Thank You Lucas Gomez Front Office Manager Best Western Innsuites 520-297-8111 EXT 304 [email protected]

"Select this hotel in a pinch"

2
24/01/2016

This hotel has been recently refurbished. The bed was comfortable and the water was hot. The free breakfast is served in a small building that was VERY poorly ventilated. Thus hair-skin-and clothing absorbed the odors of food and grease. Why take a shower before breakfast?

BWGR, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
thank you for your feedback, We are very pleased you have enjoyed the improvements. our team would like to apologize about the breakfast area We are working on better ventilation the breakfast room will be upgraded the year which will also make for more space, Please feel free to contact me with any questions comments or concerns. Thank You Lucas Gomez CDFM Front Office Manager Best Western Innsuites Tucson 520-297-8111 EXt 304 [email protected]

"Front desk poor comunication"

1
21/01/2016

Very bad management, resulting in very low "people skills" employees, resulting in overall bad service. Asked to has rooms near each other, we where placed several buildings apart ! No hot water in our bathroom sink ! Slow Wi-Fi and a very small always full lounge / breakfast area !

BWGR, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your feedback , First I would like to apologize for the issues you had during your stay. As a manager I never had an contact with you. Our management staff is dedicated to providing excellent customer service. I would love the opportunity to speak with you so we can make sure this never happens to any of our guests. Thank You Lucas Gomez CDFM Front Office Manager Best Western Innsuites 520-297-8111 EXT 304 [email protected]

"Great Weekend with an In Ground Hot Tub"

4
18/01/2016

Jeff, the General Manager, hooked us up with a suite with an in ground hot tub. The staff was professional and prompt. We requested a dish pack to prepare a dinner. Breakfast wad scrambled eggs, sausages, bisquits/gravy, and fried potatoes. If that doesn't suit you there is a restaurant on the north side of the same parking lot. Great central location. We will return.

BWGR, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
thank you for your feedback, We are very please you enjoyed your stay. We strive to offer you the best value for your money. We know you have a lot of options when choosing a hotel we thank you for choosing us and hope that you plan on staying with us in the future. Please feel free to contact me with any questions comments or concerns. Thank You Lucas Gomez Front Office Manager Best Western innsuites 520-2987-8111 Ext 304 [email protected]

"Very comfortable room"

5
17/01/2016

Stayed one night while visiting friends in Tucson. Only complaint is room wasn't near where we had to park our car. More of a hassle than anything. Bed very comfortable with quality sheets. Room was very quiet. Didn't take advantage of breakfast.

BWGR, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your feedback, We are very pleased you enjoyed your stay. I do however apologize about the sleeping accommodations not being a close distance to the Parking area. We know you have a lot of options when traveling to Tucson, And we thank you for choosing our hotel. Please feel free to contact me with any questions comments or concerns. Thank You Lucas Gomez Front Office Manager Best Western innsuites 520-297-8111 EXT 304 [email protected]

"good value except for pillows"

4
16/01/2016

The rooms are clean, comfortable and offer good amenities. Just remember to bring your own pillow(s). If in north Tucson, this is a great location, whether for pleasure or business. The bar/breakfast area is a small, cramped area.

BWGR, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your feedback, We are very pleased you enjoyed your stay. we apologize that the breakfast area was crowded when you visited it we are working on making some upgrades to the area this year. Please feel free to contact me with any questions comments or concerns. Thank you Lucas Gomez Front Office Manager Best Western Innsuites 520-297-8111 Ext 304 [email protected]

"Worst Best Western stay"

2
15/01/2016

I had the misfortune of staying at this location as an overflow hotel option for a conference I was attending. Please remove the sad excuse for a "fitness center". Why offer it as an option? Housekeeping took my shampoo (hotel supplied shampoo) from the shower and didn't replace it so I had no shampoo one morning. Garbage trucks were picking up dumpsters at 4:30 a.m. on Monday. 4:30 a.m! P.J's, the "bar", smelled of burnt cooking oil. I was very disappointed in the experience.

BWGR, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
First I would like to thank you for your feedback, I apologize for all issues you had during your stay. We are working on expanding and upgrading our fitness center. I apologize about the shampoo. We are also Calling our sanitation Provider that is completely unacceptable. I thank you for your comments we will use this information so our future guest don't have the same issue. Lucas Gomez Front Office Manager Best Western Innsuites 520-297-8111 EXT 304 [email protected]

"Upgrades needed"

3
15/01/2016

We have stayed at other Best Western Hotels that had hardwood floors which gave the overall feel a cleaner and neater appearance. Needs better security at night as people were climbing over the pool fence and using the Spa at midnight. They were very noisy.

BWGR, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your feedback, We are working on upgrades I haven't seen wood flooring in a best western but what a great concept. We will defiantly continue our efforts to improve our property. I hope you give us the opportunity to show you our improvements please for any questions comments or concerns please feel feel free to contact me. Lucas Gomez Front Office Manager Best Western Innsuites 520-297-8111 Ext 304 [email protected]

"Very Caring"

5
15/01/2016

Hotel staff went out of their way to make our post surgery stay excellent. They helped me with having a post operative breakfast for my wife when we returned from the surgery center. In the evening they made sure she was comfortably seated for "Happy Hour." They also made sure things we needed refrigerated were done so we could use them next day.

"Great location"

5
14/01/2016

We were there to see north Tucson area and this hotel was well situated for that. Room was clean and the bed was comfortable; the rate was reasonable. Our only issue was the "exercise facility" was a recumbent bike and a small universal, which did not work for us. We would stay there again.

Jeff E, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your feedback, We are very pleased you enjoyed your stay. We Work very hard to make sure that each guest that stays with us has a memorable experience. Please feel free to contact me with any questions comments or concerns. Ask for Jeff [email protected] 520-297-8111. Again thank you for your feedback.

"Personal Stay at Best Western"

2
12/01/2016

Not happy with my stay. The room had no drapes on the window. Insufficient towels in the room. The best thing that I say is that the bed was very comfortable. The off-road parking was acceptable, away from road noise. The room, otherwise, was acceptable. There was an unstated deposit charged and I was not advised at checkout and only found out when my bank statement came. I still have not received the $50 charged me in my bank statement.

BWGR, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your feedback, We apologize for any issues you may have had. I would like the opportunity to speak with you about your stay. I'm not sure how there were no drapes on your windows. If that is the case this room should not have been rented. Thank you once again. Lucas Gomez Front Office Manager Best Western Innsuites 520-297-8111 Ext 304 [email protected]

"Best Western Experience"

5
11/01/2016

The bed was very comfortable and the room was nice and clean! The location was close to the University of Arizona and also close to restaurants and gas stations. The on-line price was great!! Plus they take AAA. When we arrived, late into the night, the hotel was very full but quiet.

BWGR, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your feedback, We are very pleased you enjoyed your stay. We atrive to give you the best value for dollar. We hope we are your number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. Thank You. Lucas Gomez Front Office Manager Best Western Innsuites 520-297-8111 Ext 304 [email protected]

"Nice room"

3
11/01/2016

This looks like it used to be an apartment building, which is nice if you like separate rooms. The set-up was a bit different than most hotel rooms, but if we were staying longer than one night, the kitchen would have been handy. It looks like they are trying to improve the property, but overall a good stay. The only problem is the breakfast area is too small and poorly ventilated.

BWGR, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your feedback, we are very pleased you enjoyed your stay. this property was actually build as a hotel I know it seems like apartments because of the exterior corridors. We are working on improving the breakfast room because of the limited space. We thank you for staying with us I know you have many choices And our team could not be more pleased you chose to stay with us. Thank You . Please feel free to contact me with any questions comments or concerns. Lucas Gomez Front office Manager Best Western Innsuites [email protected] 520-297-8111 EXt 304

"Staying in Tucson"

5
07/01/2016

The best place to stay is the Best Western, Foothills. You get great value for the money... a complete breakfast bar; 2 drinks and snacks for Happy Hour; a clean spa and swimming pool available all year round. When visiting Tucson, I make sure to stay here.

BWGR, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your feedback, Our team is very please you enjoyed your stay. We strive to give you the best value for the money spend we believe that in your case we accomplished our goal. Please feel free to contact me with any questions comments or concerns. Thank You Lucas Gomez Front Office Manager Best Western Innsuites [email protected] 520-297-8111 Ext 304

"Not as described"

2
06/01/2016

Was in town for a week long business conference, and used this hotel for overflow... I have already misspoke according to definitions hotels usually have rooms that are accessible from the inside - these aren't it is a MOTEL. There were some renovations but the rooms needed updating and better housekeeping- I had dead bugs in my room. The buildings were spread out and there was no elevator for those who may need it, at least not one I could visibly find. Overall not a great experience. Also the description says near UA campus, if 20 minutes / 7.5 miles is close then it's close. Sorry wasn't impressed.

"It was an enjoyable place to stay"

5
06/01/2016

The room was very clean and nice the amenities were awesome ! The bed was very comfortable and the staff was very friendly and nice. easy to find !the food was really good I will definitely stay here again

"Customer Service"

4
05/01/2016

Still waiting, 3 days after our stay, for the 2 pillows and extra blanket that was asked for, 4 different times. Was told each time that they were on their way. Kind of hard when there are 3 adults and one will use the pullout sofa and there are no pillows. Had to fold something up to use. And the blanket is thin and you need to find something else for cover. Have stayed here many times before. Never had this problem before. Hope this is not going to become the new norm.

"Good hotel but needs some updating"

3
05/01/2016

Nice stay with friendly staff but hotel needs some updating and new carpets. Not bad but not great, good breakfast and easy to park and get around Tucson. I would stay again but hope they do some updating to all the rooms.

BWGR, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your feedback, We are pleased you enjoyed your stay. We wish you would have had a great stay but we are working very hard to improve the condition of the rooms. We have on going refurb projects. Please feel free to contact me with any questions comments or concerns. Thank You Lucas Gomez Front Office Manager Best Western Innsuites [email protected] 520-297-8111 EXt 304

"Great Value"

5
04/01/2016

Had a great stay here. The rate was great. The staff was super helpful and friendly, and the bed was comfortable. The room was clean and centrally located to what I needed in Tucson. I'll definitely be back.

BWGR, Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your feedback, We are very pleased you enjoyed your stay. We Work very hard to make sure that each guest that stays with us has a memorable experience. Please feel free to contact me with any questions comments or concerns. Lucas Gomez [email protected] 520-297-8111 ext 304

"Nice Place, Great Complimentary Breakfast"

4
30/12/2015

Just needed a bed for the one night we'd be in Tucson. This place offered so much more than the bed. It's located close to a mall, had a heated pool and gave us a great complimentary breakfast. We will return when we're in Tucson again!

BWGR, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your feedback, We are very pleased you enjoyed your stay. We Take pride in offering the best value for the price paid. Please feel free to contact me with any questions comments or concerns. We look forward to you staying with us in the future. Thank You Lucas Gomez CDFM Front Office Manager Best Western Innsuites 520-297-8111 EXT 304 [email protected]

"Generally good, but some challenges"

3
22/12/2015

There's nothing particularly wrong with this motel. The room was decent, although the location off the parking lot was not the greatest. The breakfast was good with several hot offerings, although the room was crowded with no seating available much of the time, and the location was good if you do not need to be next to the freeway, although getting in and out was sometimes a challenge. We'd likely come back, but will also look at other options.

"Not what we expected....."

2
20/12/2015

We were disappointed in our room/suite during our recent stay in Tucson-we will not be staying at this hotel again! Run down, lights in our room were burned out/not working, bed ok, wireless spotty. The rooms looked nothing like what is listed online. There was hot breakfast every morning and coffee. However The hotel would not allow us a late check out, even with a fee-as our flight did not leave until 5pm the evening of.

BWGR, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your feedback, First let me apologize for the many issues you had during your stay. We are working very hard to improve this property. I hope you will be willing to give us the opportunity to show you our improvement on your next trip to Tucson. Please contact me with any questions comments or concerns. Thank You Lucas Gomez Front Office Manager Best Western Innsuites Tucson [email protected] 520-297-8111 EXT 304

"Never know"

4
16/12/2015

You never know what you'll get when you stay at a best western. Well this one is one of the better ones!! The place has some age but it's been recently remodeled and it's really nice! They have a nice hot breakfast spread too. There a bunch of good restaurants nearby too.

BWGR, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank You for your feedback, We are very pleased you enjoyed your stay. We Work very hard to make sure that each guest that stays with us has a memorable experience. Please feel free to contact me with any questions comments or concerns. Lucas Gomez Front Office Manager Best Western Innsuites 520-297-8111 EXT 304 [email protected]

"A night in Tucson"

3
10/12/2015

This hotel is not on the hwy. it is off the beaten track a bit. Rooms are clean and reasonably priced with breakfast. Breakfasts are full breakfasts. Rooms have thin walls though. Rooms have recently been renovated.

BWGR, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Virginia H, Thank you for your feedback, We are very pleased you enjoyed your stay. We Strive to give a great product with great value. We hope we are your number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. Lucas Gomez Front Office Manager Best Western Innsuites 520-297-8111 EXT 304 [email protected]

"Tucson Foothills"

3
07/12/2015

This hotel was average to mediocre. The bed was so/so. The wi fi was occasionally spotty. Breakfast was ok. The hotel charged a $50 damage deposit which would be only charged if we damaged the room. I have never had this experience. This was a red flag to me that this might not be a hotel I would want to stay in again. The police were called to a room the night we were there.

BWGR, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Geneva K , Thank You For your feedback wee are very leased that you enjoyed your stay, We strive to provide the best guest experience possible. We are happy we are your number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. Thank You Lucas Gomez Front Office Manager Best Western Innsuites Tucson 520-297-8111 Ext 304 [email protected]

"More shopping!!"

5
06/12/2015

In a Thanksgiving visit to Tucson, we again stayed at the BW InnSuites Tucson Foothills, which is quickly becoming our favorite place to stay while in Tucson. We discovered another surprise from the last trip that we enjoyed so much because of the hotel being centered between two major shopping malls. Well add a third major mall close to the hotel now that the Outlet mall just off I-10 and Twin Peaks road is open. WOW is it something, just huge and adds another major shopping spot convenient to the hotel. While we were there for Thanksgiving with family and shopping, we again experienced an outstanding stay, and an exceptional experience because of the incredible staff. Add to that they are doing what appears to be thousands of dollars of renovation, makes our future stay at the BW InnSuites even more certain. Modest price, excellent rooms, convenient for shopping, what more can one ask of a place to stay!

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Geneva K, Thank You for your feedback, We are Very Pleased you enjoyed your stay. we strive to provide the best guest experience possible. We hope we continue to be your number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. Thank you Lucas Gomez Front Office Manager Best western Innsuites Tucson 520-297-8111 Ext 304 [email protected]

"used to be a good place to stay"

3
02/12/2015

Long wait to check in dirty room,dirty bathtub.Maid wakes us up at !) AM because no "do not disturb" sign available.Use to be a good place to stay and relax,we will be trying out another place on next trip to Tucson.If your on a tight budget and don't mind cleaning up a little this place is not all that bad.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
L5424TLJohnv, Thank you for your feedback, We are very sorry we didn't meet your expectations. We work very hard to provide the best guest experience possible. I would like to discuss your stay with you in a bit more detail Please feel free to contact me at your earliest covalence. Thank you, Lucas Gomez Front Office Manager Best Western Innsuites Tucson 520-297-8111 EXt 304 [email protected]

"Noise issues"

3
02/12/2015

The hotel staff was friendly and helpful and the location works if you want to be near restaurants, shopping, etc.. I was concerned when I saw a Fox Sports bus located on the premises and my concerns were justified when the adult members of a sports team started screaming and 'partying' in the middle of the afternoon, running back and forth between multiple hotel rooms. So our attempts to relax outside while we could still catch some sunshine quickly ended. So be aware if you see a sports team bus on the premises when you check in.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Lenny Pal Thank You For your feedback, We are very sorry you had noise issues We have a zero tolerance policy For this behavior In the future please call the front desk and we will take care of it immediately. for any questions or comments please contact me directly. Lucas Gomez Front Office Manager Best Western Innsuites Tucson 520-297-8111 Ext 304 [email protected]

"Bad Experience at Best Western"

2
02/12/2015

This hotel has a ways to go before I will stay again. The card key/lock mechanism was faulty and took several tries before opening, I repeatedly, i.e. every night, had to go to the lobby to get normal room service item (wash cloths, hand towels, coffee cartridges). The door was left ajar one day. I could get no satisfaction from reporting these items to the lobby and after 4-5 times finally gave up.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Robert J, First I would like to say thank you for your feedback, I am very sorry you were disappointed in your recent stay. I Would like the opportunity to make this up to you. Please contact me at your earliest convince. Lucas Gomez Front Office Manager Best Western Innsuites Tucson 520-297-8111 EXt 304 [email protected]

"Great place to stay in NW Tucson.."

4
30/11/2015

Very well located to shopping and restaurants in a popular part of the city of Tucson. The huge Tucson Mall is only 3 minutes away. We would certainly stay at this hotel again when in Tucson. We were visiting Family who lived close by, which is a special reason for us choosing this hotel. This hotel is about 10 minutes driving from the I-10 Freeway.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
William S Thank you for your feedback, We are very pleased you enjoyed your stay. We hope that you continue to stay with us when visiting Tucson please feel free to contact me with any questions comments or concerns. Thank You Lucas Gomez Front Office Manager Best Western Innsuites [email protected]

"Great Place to Stay"

5
27/11/2015

This is a great place to stay without having to pay an arm and leg. All the staff are friendly and go out of their way to help. The breakfast was great addition to the stay so that I did not have to leave for good food.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Yvonne A, Thank you for your feedback we are very pleased you enjoyed your stay. We try to provide the best guest experience with the best value for your dollar. we hope you continue to use our hotel for your lodging needs. Please feel free to contact me with any questions comments or concerns Thank You Lucas Gomez Front Office Manager Best Western Innsuites Tucson 520-297-8111 Ext 304 [email protected]

"Excellent Budget Hotel"

5
23/11/2015

My buddy and I stayed at this hotel four nights: Tuesday through Friday, then the following Sunday. The room we had for the first three nights was most comfortable and large, and the room we had for one night was somewhat smaller; but, all were above average and the price couldn't be beat. Beds were comfortable, bathrooms clean, and the wi-fi and TVs worked. Noise was negligible although one night a couple in an adjoining room had an argument, and in the morning after 7:00 people pulling suitcases down the (outside) hallways could be heard. The "free" breakfasts were of decent quality and food was plentiful except for the Monday morning, when they ran out early. Coffee was quite good and strong. Staff were friendly and helpful. I would suggest getting to breakfast by 8:00 for a table (the venue is small) and choice of food. I would give this hotel four and one-half stars if I could, but think it deserves five rather than four stars given the choice.

"Property Ready for Makeover"

3
22/11/2015

I have stayed at this property on a dozen occasions over the last 15 years. It is a convenient location, has large rooms and includes the standard breakfast buffet. The service is what can generally be expected from a Best Western - which is good. This property however is in need of renovation - nothing has changed over the last 15 years and it was not new then. The carpets are a bit sticky, the heating/cooling units make a fair amount of noise and the bathrooms need new, updated fixtures. It's ok but there are newer properties in the area that I will likely try in the future.

"My Best Western Stay"

5
19/11/2015

Very clean Hotel, the free breakfast is really nice and has everything you would want to eat. Also, the hotel has a refrigerator and microwave which all hotels do not supply. You also get free internet. These are things that make the hotel a much better place to stay. Overall, I would recommend to this hotel to others.

"Spacious room...but..."

3
17/11/2015

There is great potential for this property to be quite wonderful. We found the front staff to be very welcoming and considerate. The difference is a lack of attention to details. The grounds just seem shabby and ill kept with broken tiles and chipped out stairway; trash and cigarette butts on the ground; dirty laundry cart as obstacles to reaching your room. We were in a 2 room suite that had a rather unique configuration. The kitchen area was on the left as you came with a half wall as separation with the back of a microwave facing the front room. The walls had incurred some damage to the wall paper in the front room that had not really been repaired, and in the kitchen, water damage at the window left the wallpaper buckled and warped down the wall. In the front room, the telephone jack was on the outside wall and the phone was on the opposite wall requiring a phone cord to string across the floor. An interesting bathroom configuration had the toilet and tub/shower behind the kitchen, and the sink in the bedroom. With just two of us, that would have worked out ok, but might not be so great if there had been someone using the hide-a-bed in the front room. The inconvenience that we found was that there was no mirror over the sink. That was on a wall outside the bathroom. We tried to have the offered breakfast but it is in a small cabana by the pool, and was overcrowded. There is a nice restaurant that shares the parking lot with the hotel where we ate breakfast. They offer a discount to hotel guests, but we didn't find that out until later.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Wardplace Thank You for your feedback, I am Very please you enjoyed your stay. We did take note of the issues that you mentioned we are doing a huge landscaping and in room refurb project that should be done by the beginning of the year. Lucas Gomez Front Office manager Best Western Innsuites 520-297-8111 EXT 304 [email protected]

"Not a 3 star hotel!"

2
15/11/2015

Traffic from main road can be an issue. I felt like I was in a sardine can as the rooms layout of property gives zero privacy. The carpet was filthy, and the mattress was horrendous! I suffer from chronic back pain, and these must be the cheapest mattresses made. I woke up in excruciating pain. It was not a pleasant stay. The late night maintenance staff were great though! I did use the spa, and though the temp was great, the jets lacked pressure. If you're on a budget, or have no other food options, go to the Natural Grocers located at the Northeast corner of Oracle and Orange Grove in the TJ Maxx strip mall. They have a great in-room selection of cheap food for the microwave! If you have a sweet tooth, the Village Inn is located just in front of the motel, and the cream pie is to die for. (There goes the healthy entree) ;)

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for your feedback, We are very pleased you enjoyed your stay. We also are very happy you enjoyed our amenities. Please feel free to contact me with any questions comments or concerns. Lucas Gomez Front Office Manager Best Western Innsuites 520-297-811 EXT 304 [email protected]

"Nice hotel for a short stay"

4
12/11/2015

It was a nice enough hotel. A little noisy when people walked by your room. No problems, enjoyed our stay. Nice area close to the foothills and plenty of places to shop and eat. The hotel is priced right and in a good location.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Dawn G, Thank you for your feedback, I am very pleased you enjoyed your stay. Our mission is to make each guest have a great experience and also a great value. Please feel free to contact me with any questions comments or concerns. Lucas Gomez Front Office Manager Best western Innsuites 520-297-8111 EXt 304 [email protected]

"Needs Some Work"

2
11/11/2015

I'm a very low maintenance person. I don't need very much to be happy. I would first like to say that the hotel staff was very friendly and courteous. The breakfast was fairly extensive compared to most other continental breakfasts. One of the small issues that I had was that my shower had quite a substantial leak. It wasn't just dripping water; the leak was a steady stream of water. Even that I could live with considering I would only be staying there for a couple of days. However, my major issue was the wifi. I do quite a lot of work on the internet, and the wifi was virtually non-existent. The internet was painfully slow, and I kept having to reconnect to the wifi even though I hadn't even left the room. If the internet connection is going to be unusable, why bother even having it?

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
gsgrodriquez First thank you for your feedback, I would like to apologize for all the issues I am happy our staff was very friendly. I would like to speak to you about your stay in more detail please feel free to contact me at your convince. I would like to have an opportunity to make this up to you. Lucas Gomez Front Office Manager Best Western Innsuites 520-297-8111 EXT 304 [email protected]

"having fun in the sun"

5
10/11/2015

This hotel was wonderful. It was nicely located about 8 miles straight down oracle to old town. We were here for the Day of the Dead festival which was also wonderful. One of our rooms was a king suite and had a separate bedroom and also a stove, fridge, and microwave. The other room was 2 queen beds and also very nice. We would definitely stay again.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Vacationjunkies Thank you for your feedback, We are very pleased you enjoyed your stay. We work very hard to ensure the guest has the best experience possible. and we are also please you came out to enjoy our city's festivals that was our biggest one to date. once again thank you if you have any questions comments or concerns please feel free to contact me also for future reservations. Lucas Gomez Front Office Manager Best Western Innsuites Tucson 520-297-8111 EXT 304 [email protected]

"Pleasant stay"

5
10/11/2015

Hotel rooms were perfect; clean, nice, inviting! Breakfast and Happy Hour were wonderful! Pool side was great, out door sitting areas we used and they were really nice. We were very happy. The hotel is doing some outside remodeling but they keep the working area safe, clean and the staff is professional - shows that they are here today and for the future! Thanks for having us!

"Drive on by"

2
10/11/2015

Don't stay here! The welcome staff is rude...guests ahead of us were given a deluxe room even though they paid for a suite with no concern for the guests...were told sorry no suites available deal with it! We would have left but would have been charged for the night. Our room was on the second floor and there was sheets, carts, pallets everywhere we could barely walk to climb the stairs. The breakfast the next day was good but skip the evening social seen at night, no real food to speak of...chips, salsa, popcorn. Very noisy at night...heater was broken in room so fire alarm went off. This location needs some rehab including the management.

"Great Location"

5
09/11/2015

We always stay at this property when visiting our Family in Tucson. Great hot breakfast served by friendly staff. All suite rooms, some with jacuzi. Very comfortable bed and other funiture including 2 flat screen TVs. Washer and dryer available. Very clean inside and out.

"Recommend first floor units"

4
07/11/2015

Overall pretty nice. Several different room types with extra space. Top floor halls have rough tiles that cause terrible rumbling when the maids go by ALL DAY. Very good breakfast. Little known fact:two tennis courts part of facility.Avoid pool view rooms fue to awful piped in music and bather noise.

"Best Western Foothills"

5
06/11/2015

When our plans changed Staff was cooperative. We will make this our Tucson place to stay as this Hotel was a fantastic value, very clean good locations, really nice pool and a really good breakfast. Thank you Best Western for making our stay pleasant and really appreciate the value!

"great experience"

5
06/11/2015

My stay at this Hotel was extremely pleasant, relaxing, and staff very helpful in all aspects. I would recommend a stay with this Hotel to anyone asking where to stay in Tucson, Az. Great location easy access close to restaurant and stores.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Donald B, Thank you for your feedback, We are very please you enjoyed your stay. Here at the Best Western Innsuites we strive for excellence. We try to make your experience the best possible. Please feel free to contact me with any questions comments or concerns. Lucas Gomez Front Office Manager Best Western Innsuites Tucson 520-297-8111 EXT 304 [email protected]

"The best in Tucson"

5
04/11/2015

On October 31 my wife thought it would be a nice surprise to take me to a romantic getaway at the best western inn suites foothills. The first person we had the pleasure of meeting was the manager one Lucas Gomez the only thing that surpasses his professionalism was his up beat personality. His front desk staff was by far the best I have found outside of Las Vegas. The room was both clean and comfortable the pool was open clean and the water was perfect and this was in October. The views of the Catalina mountain was a great site to wake up to in the morning. Even the towel boy Ruben was great I called and in less then 5mins we had a knock at the door with new clean warm towles. The free breakfast was and great touch. When we check out and I was handed the bill I was floored. I was expecting a a price far above what the bill was. In my humble opinion Lucas Gomez and his staff at the best western inn suites in the foothills Tucson is running a first rate operation and would recommend to anyone.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Martin P, Thank you for your feedback, Our team is very pleased we were able to make your stay special. We were also pleased that Ruben was able to provide what you needed. We hope we are your number one choice when visiting Tucson. Lucas Gomez Front Office Manager Best Western Innsuites 520-297-8111 EXT 304 [email protected]

"Weekend"

5
04/11/2015

It was a lovely weekend my stay was very pleasant went to the front desk on my way back from diner from P.J.s. The manager Lucas Gomez was very sweet and knowledgeable. I would recommend this relaxing spot to anyone

"Nice Place, Except for the Little Things"

4
02/11/2015

This is a nice facility with well appointed rooms. The front desk staff was extremely courteous and professional, but not very knowledgeable about the local area. The free full breakfast was great. I would stay here again, but the little things kept me from giving a 5 rating. The shower water temperature fluctuated dramatically during my shower. The Sony flat screen TV would have been great if the hotel had HD or even digital SD reception, but it looked to me like poor quality analog which made for a disappointing viewing experience of the last game of the World Series. Speaking of TV, the in-room channel list was out of date and I never did find ESPN. All in all, though, I had a comfortable stay.

"Some Issues"

3
02/11/2015

I had some issues with the reservation, and the room But the staff took care of it as if it was there room. Vary hospitable. There was a problem with online reservation, but they took care of it. There where dirty dishes in the sink and the took care of that to. The only thing that I would change is the noise from the Jacuzzi pump was vary loud when I was trying to sleep.

"Great Value"

5
28/10/2015

Could not believe the price we paid for this excellent hotel with free breakfast, free Happy Hour, pool, jacuzzi, and great location. Fixtures in bathroom were dated and the tub didn't drain well, but the only other mechanical issue was resolved quickly and efficiently. Beds were very comfortable.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Ellen M, Thank you for your feedback, We are very pleased you enjoyed your stay. We are a new management team here and we are working very hard on upgrading our suites. We hope you are our number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. Thank You Lucas Gomez Front Office Manager Best Western Innsuites [email protected]

"Nice place to stay"

4
26/10/2015

Good NW location a few miles out of Tucson. Nice parking. Internet. Breakfast and happy hour were good pool and hot tub very good. Nice restaurants nearby. Room clean and comfortable. Bed not a pillow top. Only issue. Good service at front desk.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Kenneth G Thank you for your feedback. We are very pleased you enjoyed our amenities. Thank you for staying with us, our staff is dedicated to providing the best guest experience possible. We hope we are your number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. Thank You Lucas Gomez Front Office Manager Best Western Innsuites [email protected] 520-297-8111 EXt 304

"Perfect for the casual traveler."

4
25/10/2015

There is nothing fancy about this Best Western, but the rooms are clean and the beds are extremely comfortable. My husband has a difficult time sleeping in most hotel rooms, but he LOVED the pillow top mattresses here. The breakfast included everything you'd expect: eggs, hash browns, waffles, fruit, yogurt, sausage, coffee, various juices, and a selection of muffins. The best thing about this Best Western was the PRICE: about half the cost of the Best Western near the airport. Our only complaint was a minor one. The lock on the bathroom door did not work,

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Sunrise Grandma, Thank you for your feedback, We strive to make your experience great. I apologize that the bathroom door was not functional, However I am very pleased that you enjoyed the beds I agree they are very comfortable I hope you choose to stay with us on your next visit to Tucson. We also have locations in phoenix and Yuma, Albuquerque. And Ontario California. Thank You, Lucas Gomez Front Office Manager Best Western Innsuites [email protected]

"Good for a night, Could be better"

3
23/10/2015

Staff seemed a little in a hurry when checking in, over the phone from the room, and not to interested in what we were doing there. I work in hospitality myself and this place where they are professional seemed to not care in some areas.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Royana R, Thank you fro your feedback, I was very disappointed to read that the service staff were not as friendly as they should have been. This is not typical of our staff but I will share your review with the staff and use it as a training exercise. I hope you decide to stay with us again please contact me for future reservations as I would like to make sure you receive the service you deserve. Thank you, Lucas Gomez Front Office Manager Best Western Innsuites [email protected] 520-297-8111 ext 304

"my trip down south"

5
23/10/2015

very good facility with the right pricing and great staff. Location is superb, and the quality of the hotel is great. Would definitely recommend this place to friends. I will be back as well! The cleanliness and value for your dollar are tremendous. I appreciate all the help the staff gave me when I requested to stay an extra night.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Dale R, Thank you for your feedback we are very pleased you enjoyed your stay. we will share your review with our team we strive to make the guest experience the best Possible. We hope we are your number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. Thank you Lucas Gomez Front Office Manager Best Western Innsuites [email protected] 520-297-8111 EXT 304

"Too many small problems to make this worth a stay"

2
22/10/2015

We like to stay at Best Westerns. And, at first glance, this seemed like a good place to stay. But, there were too many little problems 1. Housekeeping... We found a hunk of hair on the shower wall when we checked in. Then we found that the dishes in the kitchenette were dirty, and never cleaned during our stay. The housekeeping while we were there was spotty. On at last one day, only the beds were made, there was no service in our bathroom. 2. Problems with the room itself... The bed was so close to the air conditioner that it was very hard to get into the bed on that side. And, since the air conditioner was right next to the bed, it blew really cold air onto the bed. The mini fridge got louder and louder each day, until we finally had to just turn it off and take everything out of it that we were trying to keep cold. One of the sliding doors on the closet would jam after moving about 6 inches. You could force it, but it wasn't easy. The toilet had to be flushed twice to get the toilet paper to go down. 3. Breakfast... We like the breakfasts at the Best Western. And this was fine, except that they ran out of yogurt on multiple days. And not at the end of the breakfast time, but early on. 4. Outside corridors... We prefer indoor corridors because they tend to be quieter. And this was no exception. Running kids early in the morning, people fighting one night in the parking lot (thought we would have to call the police), people talking loudly as they loaded their cars in the morning to get going early. 5. Business center... The computer displays were mounted to the wall and were up quite high. My wife and I both got neck aches looking up at them. You would have to be 6ft8inch for the displays to be comfortable. Also, antivirus definitions haven't been updated since 2012. Yikes! 6. Exercise room... We were unable to exercise because there was only one cardio machine in the exercise room. We tried to go for a run/walk, but the main street (Oracle) has no sidewalks, and fast traffic. The side street dead-ends quickly into a private townhome community. Nice and safe, but small, so you really could not go for a run. We'll pick someone else when we visit Tucson again. There were just too many small problems with this hotel.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Richard R. Thank you for your feedback, First let me apologize for all the issues this is not typical of our property and I was very surprised to see all these issues you had during your stay. Please contact me at your convenience as I would like to discuss your stay in further detail. Thank you Lucas Gomez Front Office Manager Best Western Innsuites [email protected]

"Enjoyed are stay on our 35th wedding anniversary"

4
20/10/2015

The Free Breakfast Service and food was great. Are room had a wet bar in it which made in nice and the next time we stay here we will try the Presidential Suite. You must walk to the Village Inn for Pie and coffee.

"Disappinted"

2
19/10/2015

We were very disappointed in this hotel. While the employees were very polite and helpful, the room was unacceptable. There were stains on the blanket and rugs. The door did not close all the way and we did see bugs. Most likely would not have stayed but we arrived late in a city we were unfamiliar with.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Sadienewengland, Thank you for your feedback, I apologize for any issues you had. Did you make any of the staff aware of the issues? We strive to exceed every guest expectations. If we were made aware we would have been more than happy to move you to another suite. This is not typical of our hotel I actually was very surprised reading this. Please feel free to contact me if you would like to discuss your stay further. Lucas Gomez Front Office Manager Best Western Innsuites 520-297-8111 EXT 304 [email protected]

"Beautiful Property, Great Price!!"

5
18/10/2015

This is a wonder hotel. Great breakfast, beautiful rooms. Just be sure you get your room cleaned while you are out. We had a problem with that and it wasn't pleasant coming back fro visiting our son at the hospital to an unmade room. Everything else is over the top.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Karin T, Thank You for your Feedback We are very please that we exceeded your expectations. And thank you for the suggestions we defiantly try and take care of our guests needs as soon as possible. Please feel free to contact me with any questions comments or concerns. Lucas Gomez Front Office Manager Best Western Innsuites 520-297-8111 EXT 304 [email protected]

"UofA vs Beavers"

4
12/10/2015

Great stay, the shuttle was able to get us to the stadium and we enjoyed Parents Day at UofA then returned for a great breakfast the next day. Ruben the shuttle driver provided us with plenty of recommendations while in Tucson. We also enjoyed the pool area.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Thomas J Thank You for your feedback, We are very pleased you enjoyed your stay. We Train our staff to go the extra mile for our guests. I looks like Ruben really owned that training with your group we hope we are your number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. Lucas Gomez Front Office Manager Best Western Innsuites Tucson 520-297-8111 EXT 304 [email protected]

"Pleasant Surprise"

4
12/10/2015

Whenever you book a room online for $68 a night you always wonder as to what kind of quality you are walking into. We booked on Hotels.com (will never do that again!) and called before heading out to inform the front desk we would be arriving late. We had a 6 hour drive and would be arriving close to midnight. They saw our reservation but said it wasn't confirmed yet. When we arrived they said they had us booked for two rooms and that it showed up on their end as having been booked through expedia (we've never used them before). So it was weird but the gentleman at the front desk sorted it out and gave us the keys to our room. The room's AC was cracking for us which was a welcome surprise in the AZ heat! The bed was way more comfortable than we were expecting. The room and bathroom were clean. Having a mini-fridge and microwave in the room was an unexpected bonus. Breakfast the next morning was actually pretty good. Scrambled eggs, sausage, breakfast potatoes and biscuits and gravy! YUM! They also had a waffle station, oatmeal, cereal, bagels, muffins, etc. The coffee was even a surprise. I was expecting the cheap junky coffee that has a cardboard taste. It was not like that at all and was quite pleasant (regular and decaf available). Orange juice, apple juice, iced tea and water are also available. Whenever anything was running low the staff was quick to refill it. They also have a free social hour between 5 and 6 where each guest (over 21) gets 2 free drinks. We weren't at the hotel at that point but I thought it was a nice idea for a hotel to provide. The pool looked cleaned and well kept. Room service was quite helpful and brought us plastic forks to eat our lunch in our room. They even had wine corkscrew we could borrow when we forgot ours. The staff was very professional and accommodating. Will definitely stay again.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Allie C, Thank you for your feedback , We are very Pleased to hear we exceeded your expectations. We apologize about the issues you had with hotwire, But we are very happy we could correct the issues for you. we hope we are your number one choice when visiting Tucson. Please feel free to contact me with any questions comments or concerns. Lucas Gomez Front Office Manager Best Western Innsuites 520-297-8111 EXT 304 [email protected]

"No hot breakfast"

1
08/10/2015

Woman didn't show up for the hot breakfast. So we missed it on are day to fly back. It would have been nice for them to have someone else to jump in to do it. There were lots of people waiting on it and they just said shes running late it ruined it for us.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Michael B, First I would like to thank you for your feedback, I am so sorry that the breakfast opened late. This has only happened once since I've been here it is not a typical situation we definitely use this for training purposes to insure it never happens again. I hope that you would be willing to give us another chance to make this up to you. Please contact me with any questions comments or concerns. Or a future reservation. Lucas Gomez Front Office Manager Best Western Innsuites Tucson 520-297-8111 EXT 304 [email protected]

"Best place I stayed in a long time."

5
06/10/2015

Fantastic place to stay. Beautiful room. Very clean. Free drinks in the evening. With popcorn. Beautiful pool area. 9 miles from National park. Beautiful location. I was very impressed. The lobby is very nice with four computers set up.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Clifbar2015 Thank you for your feedback, We are Very pleased you enjoyed your stay. We strive to be the best at what we do and when we receive reflections like this We feel we are succeeding. We hope we will be your number-one choice when visiting Tucson in the future. Please feel free to contact me with Questions comments or concerns. Lucas Gomez Front Office Manager Best Western Innsuites Tucson [email protected] 520-297-8111 EXT 304

"i will come back here"

4
05/10/2015

My coworkers and I had a wonderful experience staying at this hotel. The staff were helpful, there was no delay or long waiting during check in and check out. The amenities are clean and well-kept. The breakfast food was good, everything we need for breakfast was there. The breakfast room was clean.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Janet S , Thank You for your feedback, We are very please you enjoyed your stay during your business trip. We hope we continue to be your number one choice when visiting Tucson . Please feel free to contact me with any future questions comments or concerns Thank you. Lucas Gomez Front Office manager Best Western Innsuites Tucson 520-297-8111 EXT 304 [email protected]

"How do they do it??"

4
04/10/2015

I am having some medical stuff at a nearby clinic that will last about 5 weekday weeks. I go home 4 hours drive on the weekends. Make your reservations on line.. check in is a breeze checking out the same. the people are very Johny on the spot. they gave me a voucher for a "upgraded room" on my next stay. I tried it and found I preferred the smaller "single" room I had no problem changing rooms. The rooms are very clean no dirt or grime in the corners, no grime or scum on the bathroom tiles the showers all worked in the three rooms I've been in. the sheets on the beds are good quality. the air conditioners work with little noise. The coffee machine and micro wave look brand new. My one don't like is the place is an older motel and built like a rabbit warren very close. The breakfast is a real breakfast. this place is great you won't be sorry you stayed there.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Connie W Thank you for your Feedback, We are pleased you enjoyed your stay. I understand that it wasn't under the best circumstances but I am happy we could make your visit a bit more comfortable. Please feel free to contact me with any questions comments or concerns. Thank You Lucas Gomez Front Office Manager Best Western Innsuites Tucson [email protected] 520-297-8111 EXT 304

"Good clean place near all the Oro Valley Foothills attractions"

3
01/10/2015

Right on the main drag on Oracle Road, near all the shopping and sights. Near the beautiful Catalina Foothills. They have 4 buildings all 2 story walk ups. We asked for a top floor King on our reservation and they accommodated us. Checked in at 2pm and gave us the room, no problem. Pool area is nice, clean, nice chairs with Jacuzzi. The breakfast is in a room right off the pool. Had hot items and the usual cold items. They also are open in that room serving other food for purchase during pool times. The food lady was very friendly and kept everything very clean. The room was clean, bed and pillows were good, bathroom a little small but managed for a night. Gave bare minimum towels. The tub was a bit slippery. There was a sofa in our room, but a little tight quarters in that area and it was half way up against the air conditioner. Our view was out to the parking lot. Not sure if you can get a good view from any of the rooms here but you are close enough to the Catalina's to just walk out and look or go visit them. When I grabbed the TV channel menu off the nightstand it had a used piece of peppermint candy stuck to it. Not pleasant but that would be a housekeeping issue. Front desk not overly friendly, just got you checked in and moved on, same at check out. Good place to stay at if you are out and about for the day and need a place to kick off your shoes and get a good nights sleep and get some breakfast in you before you take off for the day.

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Monetkids Thank you for your feedback, We are very pleased you enjoyed our location. And thank you for your suggestions on how we can improve our service. With more towels Ect... We hope you decide to Use our location in the future. Please Contact me with any questions comments or concerns. Thank you Lucas Gomez Front Office Manager Best Western Innsuites Tucson 520-297-8111 ext 304

"Great place to stay!"

5
29/09/2015

This hotel is very customer oriented. They go out of their way to make you comfortable! The food is good, swimming pool is great and easy access to roads. Stay here for a good night's rest and relaxation!

BWGR, Front Office Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review
Alice W, Thank you For your feedback, Our team is very pleased that you enjoyed your stay we strive to be the Very Best so when were hear that a guest was exceptionally pleased we know our hard work has paid off. We hope we are your Number one choice when visiting Tucson Please feel free to contact me with any questions comments or concerns. Lucas Gomez Front Office Manager Best Western Innsuites Tucson [email protected] 520-297-8111 ext 304