Best Western Glengarry Hotel,  Truro

3.5/5  - based on 246 guest reviews.
150 Willow Street, B2N 4Z6, Truro, Canada - See map
+1 902 893 4311 +1 902 893 1759



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> Room 1

1 adult


Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Heated pool
    Heated pool
  • Restaurant
  • High speed internet access
    High speed internet access
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TripAdvisor Traveler Rating
based on 246 traveler reviews
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This Truro, Nova Scotia hotel offers each guest comfort, convenience and class. The Best Western Glengarry Hotel provides each guest with the highest level of comfort. Extra hotel services and amenities include a full dining room, piano bar plus an indoor and seasonal outdoor pool. We provide our guests with complimentary passes to the fully equipped gym located across the street at the community college. Truro is known as the Hub of Nova Scotia, and the Glengarry Hotel is central to it all. Seasonal activities, such as the Blueberry Festival and Dutchie Mason Blues Festival in August offer a unique chance to appreciate the beauty that Nova Scotia offers. Tidal Bore, Mastodon Ridge and other Nova Scotia geological sights are close by, nine golf courses are located within a 50-minute drive, and harness racing is also a short drive away for an evening of fun at the track. Family reunions, conventions, wedding parties or other events can easily be hosted at the Best Western Glengarry Hotel. Guests will receive great service and accommodations in a location that guarantees easy and quick access to the wonders that can only be found in Nova Scotia. Make a hotel reservation today and save at this Truro, Nova Scotia hotel! The hotel restaurant will be closed on Monday, February 20, 2017 in honor of the holiday.

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Room 1

Guest reviews

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based on 246 guest reviews
Business Business 57
Couples Couples 77
Family Family 73
Friends getaway Friends getaway 13
Solo travel Solo travel 15
Sleep Quality
Best Western Glengarry Hotel,Truro
  • 1
    « Noisy & Rude Staff »

    I was with a business party, and had the extreme misfortune to stay at this establishment. This hotel has absolutely no soundproofing, but on top of that, the semi-incompetent and downright rude treatment I got from the staff was over the top. I was in the motel portion in the back, on the first floor, and there was a large group of people in the rooms above mine and my other party-members. Literally all night, these people were stomping around, screaming, and carrying on. There was tons of alcohol use up stairs and the noise level reflected this. They weren't just inside their rooms carrying on - they were outside on the balconies screaming. I called the front desk staff first at about midnight. They said they'd talk to them. About two hours later the noise level was still unbelievable, so I called again. The night person told me they were sorry, they hadn't "gotten to it" yet. Absolutely unacceptable. Other members of my party had the exact same reception when we brought our complaints about the noise to the staff. I called a further three times, up until approximately 4:30/5am. The noise level carried on the whole time. In the morning when I went to complain to the front of house staff, we were told that basically, we had to suck it up, they were there and they couldn't do anything. The front of house day manager I spoke to was extremely rude, and said the noise level was just going to be like that and I had to deal with it. She told us to deal with it or move to another hotel. Normally I would have left this hotel immediately, but an event in town had all hotels booked up. Fortunately, on my third night I was finally moved to the main portion of the hotel rather than the motel out back (after two days of complaining). That was better, the noise was less noticeable, but the residents in the courtyard were still noisy, and I did end up phoning the front desk once. Fortunately after that initial call on the third night I was able to fall asleep (about 2am). The first two nights I was there I got only 3-4 hours of sleep due to the noise, and while they comped the third night, they refused to give us any further discount. As the whole purpose of the hotel is to allow guests to get restful sleep away from home, they absolutely did not live up to this expectation at all, and their refusal to deal with other guests that are making extremely excessive noise, keeping up everybody else in the vicinity is insane. Additionally, on the first morning (a Friday) construction began at the hotel at 7:20 AM. While I understood that there was active construction at this place, that doesn't account for the fact that at this time in the morning, a worker started smashing against my wall, trying to get off some old brick facade. REALLY, they couldn't be instructed to start that perhaps a little later in the day?! So after being up until 4AM due to the noise, I got woken up at 7:20AM. I would never stay at this hotel again, and I'll be thinking twice before staying at ANY Best Western ever again. Horrible rude service, and absolutely unacceptable noise levels.

    « No issues »

    Stayed first 2 days of November. No issues. Room was nice and clean but bathroom small. Excellent breakfast each morning that came with the room. Lots of choices. Staff was friendly. Other dining options nearby, also mall for shopping.

    « Comfortable, quiet room »

    This was my second time staying at the Glengarry for business and I had no complaints. The room was standard and meets what I expect. It was clean and quiet. Staff were helpful. I was disappointed to find out they don't have a gym, but they do have a pool.

    « Glengarry »

    Staff are happy to see you and welcoming. Keep up the good work. lots of information that include places to eat, entertainment in the area and know what is going on for things to do in town. They were doing work at the time and you wouldn't even know it was going on. Breakfast was great in the morning..

    « Awful... just awful.. »

    Booked this as one of the last options for a couples getaway in Truro. I booked online with visa debit but upon arrival was told I needed a different credit card or pay an extra $100. I had booked for two people but was charged for an extra at checkout. The staff was mostly very rude, with one or two exceptions. This was not romantic in the least as right outside our window was a loud intoxicated fight that lasted for a while until authorities arrived. Not the romantic stay I was hoping for. Breakfast was cramped with small shot size glasses for juice and inattentive servers!

    « Clean and cozy! »

    Stayed here on a recent family vacation, we booked two adjoining rooms. Rooms were spotless and staff was friendly. Breakfast was typical, but we all enjoyed it. The kids really enjoyed both the indoor and outdoor pools. If we ever return to the area, we know there will be a great place to stay.

    « Yikes. Won't do that again. »

    The rooms were extremely dated and smelled terrible!! After checkin I messaged my husband to let him know how bad the room was and I was not at all comfortable. There were also a couple spiders and cobwebs in the room. After he arrived, it took very little discussion to decide not to even stay for the night and we left.

    « Best Western Plus?! You must be joking! »

    The property we wanted to stay at was full, so they referred us to this Best Western. We should have asked to see the room before we checked in. The building out front looks nice. But we were sent to the dump in behind the main building. The smell when we opened the door was urine. The bathroom was tiny, with no space for toiletries. We tried to open the windows because of the smell but one of the windows was broken and didn't open. If I was travelling alone, I would have left at that point but my husband was tired from a long day of travelling. I wanted to sleep in my clothes...or the car. Was so glad to get out of there this morning. And the shocking thing is...the price...we have Best Western Diamond status and are CAA members but it was still over $150 with taxes. Ridiculous. When we checked out this morning, no one asked about the room or if we were pleased with our stay...big surprise. Avoid this place!!!

    « Great Value !!! »

    We had a great stay at this property. Rooms very clean and comfortable. Kids enjoy the pools. Yes they have two pools !!! Staff was very friendly. The breakfast buffet was ok nothing special. Not sure why it's advertised Free but we were charged $5. The only thing that I didn't like was that at check in the clerk wrote out my full credit card number on the registration card. Isn't that against the privacy act ?! No one does that anymore. I use to work at a hotel and such practice stopped over 5 years ago. When asked why she was doing that I was told that this is the only way they can charge me in the morning. I think it's time to update your system I have the fact that my credit card number is out there for any employee to see. Hoping this will be changed next time I visit.

    « Truro Best western »

    This is a very nice hotel that will be even nicer when the renovations are complete. The beds were so comfortable i didn't want to get up. The morning staff is very friendly. The breakfast was very good, I will definetly be staying here again the next time i'm in Nova Scotia

  • 4
    « Glengarry Gem »

    Recently had occasion to spend 2 nights here with my family while vacationing across the east coast. The location is just a few minutes off the TC highway and on the only route to Halifax so the location was perfect for us. The room was well appointed and clean. The staff were very friendly and efficient. The hotel has an onsite restaurant featuring a breakfast buffet or full menu (included in our package, which is good trying to feed 2 teenage boys), it also has 2 pools (indoor and outdoor) , a nice courtyard for sitting and a business center. Truro has lots of dining options to choose from all within minutes of the hotel. This hotel delivers good value and comfortable accommodations, recommended.

    « Best Western Not The Best »

    Aug 17 2016 My daughter and I reserved a room and checked into the Best Western Glengarry, 2-3 hours later the power went out. We waited for it to come back and I talked with the desk staff. They did not know what happened. Later I checked again and there return time of power kept being pushed back. We were very tired but we needed our Cpap machines to sleep. Around 1.00AM I talked again with the desk about my concerns and said we may have to leave by now the power company had pushed the return time to 3.00AM the person on the desk told me if we had to leave we would not be charged for the room. About a ½ hour later we packed up in the dark turned our keys in and left. Two days later I checked and my credit card was charged for the room. I called the hotel and spoke with the manager. Aug 20th 2016 @ 9.35AM she was very rude when I tried to explain she told me they do not give refunds! She was on the desk the morning of the 18th and she did not tell me we would not be charged. They didn't process my checkout as they did not have any power and the emergency lighting had gone out. Even the guy on the desk, flashlight was getting dim. We have stayed a lot and the Best Western has always been out Hotel of choice. Never a problem that the hotel has not gone out of the way to resolve and there has not been many as we have always found Best Western to be top rate in customer service. We were not upset we had to leave as things happen. But the attitude of the management when I called and tried to resolve this has really upset me now. They could of offered us free night, 30% off instead of We don't give refunds and the power outage wasn't our fault. Will when I pay for a hotel room I expect power let them take it up with the power company. So now when we travel we will be looking for the holiday inn.

    « bike trip 2016 »

    place was clean parking was great right outside our was big restaurant food was ok..didn't do breakfast as had to catch ferry (half hr away) to pei..front desk was very helpful! sent us to nook an cranny for drinks an lunch when we first arrived as there restaurant is not open on Mondays..pool was tub not working correctly..we seemed to have issues with all the best western pools an hot tubs except the one in Halifax nova scotia..i don't understand why these things aren't maintained as a lot of guest book best western because of these added feature...we stayed two nights bikers were welcomed with open arms...

    « Glengarry Hotel Truro »

    Have stayed here in the past, very convenient for me. Visited Joe Howe waterfall in the park which was walking distance. The staff are always helpful the restaurant is very economical. Free breakfast altho some days it was packed and hard to find a table, but it was a very busy time school holidays. From here we were able to travel to Springill one day and then the following day to Peggy's cove.

    « Sherlock Room is nice venue »

    We have company meetings and christmas parties here and the service is great. Personal bartender, gambling area, piano. Excellent food, drinks. Very good. I would recommend if you are looking for a venue for business or party setting.

    « Great hotel »

    Great hotel with downeast hospitality! Very accommodating and breakfast is the bomb! loved it our beds were so comfy, and a welcomed sight when we returned from a long day of sightseeing! We will be back! thank you all!

    « Great stay »

    Stayed 2 nights at the Best Western Glengarry in July. Beds were very comfortable with lots of pillows to choose from, rooms were very clean and had everything we needed. Front desk staff was very helpful and friendly upon check in . They have an indoor and outdoor pool, free wifi and computers in the lobby for guests to use. We had a couple of drinks in their own site lounge one evening relaxing. It's not far from the downtown area, and quick access to the highway. I would definitely recommend the hotel.

    « Comfortable Room, Air Conditioning Not Working »

    My king room at the Best Western Glengarry was quite comfortable, even a bit luxurious. Unfortunately the air conditioning wasn't working. Luckily it was cool enough in the evening to open the windows. Breakfast was just OK with a slow conveyor belt toaster that had people lining up and really overly cooked scrambled eggs. Replace the ancient air conditioners with ones that work and the rating gets upgraded to a very good.

    « You get what you get with the Price ! »

    We have book this hotel with expedia. The hotel was at a good price and we received what it was expected. The hotel room were very too much humid when we got inside it but in general the room was cleaned. I would recommended this hotel for somebody that travel with a family or that has a budget that is 100-130$ per night.

    « Ok stay »

    We arrived at the hotel and headed up to our room on the 3rd floor. When we walked in, the room was extremely hot however it was a hot day and the AC was not on. We turned it on at the lowest setting and left for 8 hours. Upon our return the room was still hot and it appeared the AC was not working at all. As it was so late, we didn't call to complain and dealt with it. Went downstairs for complimentary breakfast at 9AM and found it very picked over and not alot of choices. The room was clean and beds are comfortable. The gals at the front desk were very friendly upon check in.

  • 1
    « Smelled of wet dog »

    We stayed in the older motel part, paid way to much for it and it took almost a month for them to return fees from the hold on my credit card even though we paid cash! Room smelled of wet dog and cigarettes and pool and a stinky sludge on it. We let them know our feelings. They didn't seem to care :(

    « long weekend »

    First rate service booked through 3rd party and when we arrived found that we where booked in a second floor room with no elevator and my mil uses a walker and cant clime stairs .Even though they where booked solid and had no other rooms they switched some bookings around and found us a ground floor room . Older buildings but very clean wonderful beds extra pillows breakfast way above average we likes so much booked second night only negative WiFi was slow at night

    « What A Surprise »

    Planned a last minute get a way with friends and booked this spot. Found the rate a bit high at first but this place is worth it. An indoor and an outdoor pool (indoor a tad chilly) was fun. The lounge is relaxing and the restaurant excellent. Our room was up to date and very clean. The beds are heavenly.

    « Lots of good and a little not so good. »

    PLUSES - free 'goodie' bags upon arrival - nice outdoor pool - Blueberry muffins! MINUSES - get to the buffet BEFORE 8:30 or you could be out of luck. A little bland as well. - 'secondary' set of rooms behind the main building perhaps not as nice, but not bad at all either. - a little pricey but you could blame the HST on that. No big complaints. I was about to say that the air conditioner didn't work but that was me not knowing how to work it (lesson - don't rush to complain about something!).

    « Better than the ratings »

    A solid "4" in my book. Spacious room, friendly and helpful staff, excellent hot breakfast with lots of options. Bathroom is a bit small but there are shelves under the short counter. Make sure you go see the Tidal Bore which is close by. Also recommend Parrsboro to view the horizontal tide and Hall's Harbor for the vertical tide.

    « Family Friendly »

    I stayed here door family event. The beds are comfortable and clean. The hotel is looking tired and needs to be updated. The staff was pleasant and helpful with the exception of the Front Desk Manager. Watch out for her as she has a nasty demeanor. The conference food was ok but fairly outdated with tuna casserole, basic salads and packaged homefries. Thos could have been the conference organizer but it felt very packaged. The breakfast buffet is along the same line but it was included in our room so it was fine and the service was friendly and helpful. They have an indoor and outdoor pool.and a hot tub. It's in a central location with lots of parking. Plus there is not a lot of choice in Truro for conference functions which are family friendly.

    « One of the best hotels during our visit to Canada »

    This hotel was one of the best in our 14 day visit to Nova Scotia, great service and very clean and comfortable. Would stay there again on our next visit to Nova Scotia. My only concern, for a Best Western Plus, the bath towels did not have the softness I would expect from a Best Western Plus Hotel. Otherwise a great stay and will stay there next year, when we return to Nova Scotia.

    « Nice but Expensive »

    Spent one night here with our family of four. We stayed in the main part of the hotel and had a nice room on the ground floor. The door to the grassy court yard and outdoor pool was handy. The beds were super comfy as well as the couch chair with the foot stool. The indoor pool and hot tub provided a relaxing place to chill after a long drive. We were disappointed that there was no fitness facility and that we had to pay extra for our teenaged children for the buffet breakfast as it was no better than the other hotel breakfasts that we encountered on our trip. The hot items were on the cold side and the hard boiled eggs were raw. We didn't feel the price justified the value.

    « Pleasant stay. »

    We visited this hotel for two nights during a tour of Nova Scotia. Check in was efficient. Not sure why we were placed in one of the outside rooms which could have been a problem had the weather been bad. They did not bother to get the soya milk we had requested and in fact the waitress was very offhand about it. Visit the old school museum just across the road...very interesting!

    « bit of a disappointment »

    but overall a not bad stay. when we first arrived the room smelled musty, as if it hadn't been opened for some time. Which surprised us since the hotel was mostly empty and I wasn't sure why they'd have put us in an outside room with rooms available in the main building. However running the air on high for a while helped the smell. Unfortunately this was to be our longest stay - three days - and each time we returned to the room after a long day of traveling, we came back to that initial mustiness. It was a definite blemish on an otherwise fine stay.

  • 5
    « Great Property, comfortable and amazing staff »

    Extremely clean, comfortable, friendly. They always make me feel like I'm coming home. The property boasts both an indoor & outdoor pool, jacuzzi. Rooms are spacious, clean & tastefully decorated. Although the property is very well kept, it is the staff that keep me coming back,always happy, always caring, always friendly and a lot of fun. Victoria Park is within walking distance as well are the Atlantic Superstore, NSLC, Good Life and Truro's Downtown.

    « Very Comfortable »

    We got the room with the pillow top mattress and I have to say, it was wonderful. Our room was clean and tidy. The staff was friendly and helpful. There is an outdoors pool as well as an indoors pool. A lot of parking. It is an older hotel but has been updated amazingly. You would never know the age of the building. Our room had a bar fridge and microwave. The only thing I can even think of that was less then prefect was a small elevator. It ran smooth just a bit tight with three people and our luggage. I would defiantly stay again

    « Seedy facilities can't be overcome by nice beds »

    Rusting bathtub that did not drain. You can hear your neighbors, anyone in the hallway, and the noisy bar across the street. Beds & towels were great but the rest of the room subpar. Staff was friendly and efficient. Overall the room is way too expensive for what you get.


    After having driven for 400 km and very tired, we decided to look for a hotel, the BEST WESTERN was located in an excellent location , especially for a person who has never visited Truro . Parking was free, food was very good and the environment was excellent and extremely helpfull

    « Basic room with easy access to vehicle on main floor »

    The hotel looks nice inside and stay were very pleasant and helpful. I had a single bed, and room size accordingly. It had a non carpeted floor which was fine but it does detract a bit from the usual appearance of BW rooms. I was advised of the bar across the street or I would have asked for a room at the backside of the hotel to avoid the loud noise of party goers and music coming through the opened garage style door. Overall I was comfortable and the noise lasted only 2 hours.

    « Amazing breakfast! »

    Stayed here recently for a work conference. Due to the travel distance, we came up the night before. The rooms are clean, comfortable. I actually liked the 1st floor rooms that you could park in from of and had access right to the parking lot. The best part was the breakfast that was included was not the usual buffet breakfast. You sat at a clean table and a waitress came and took your order and delivered it fresh, hot and perfectly made. It was a huge breakfast for being included and I could not possibly eat it all.

    « Great Convention Hotel »

    Last weekend I attended a Rotary 7820 District Convention at the Glengarry. They are well set up for conventions with a large main room and several break out rooms. The food was excellent as was the AV. The guest rooms are clean and well maintained. I requested a certain location and was pleased to have my request honoured. The staff are very friendly and knowledgeable. We had a great Convention. Thanks.

    « Comfortable Nothing Fancy »

    Spent 4 days here as part of a conference. the room was a drive up room. clean and comfortable but dated. the food in the hotel was good but had trouble meeting dietary issues. Would i stay there again probably not.

    « Excellent facility with friendly staff »

    This is a very pleasant, comfortable and affordable hotel with very friendly and efficient staff. Was attending a conference in this facility which included several meals. Meals and nutrition breaks were excellent and conference facilities were very pleasant. The staff were very quick to replenish tables with with water and fresh water during the Nutrition Breaks and the conference areas were very clean and comfortable. The bedrooms were very clean, spacious and comfortable.

    « Poor customer service »

    Extremely poor customer service. Having not been notified of the cancellation policy at time of booking, I contacted the hotel the day prior to our arrival to cancel due to unforeseen family circumstances. (I called to cancel only about 4 hours after the "cut off" time) I was rudely refused and was even told that there was no sense speaking with the manager since she would not be able to help. I've never experienced such poor customer relations when dealing with my hotel reservations. Needless to say, I will be staying elsewhere when traveling to Truro.

  • 5
    « Excellent New Year's Stay »

    Late post due to life being what it is. We booked the last room available for New Years Eve. We came in early on Dec 31 2015 knowing full well we had paid for our room for Dec 30 to guarentee our late and or early arrival. There was a momentary glitch while the front desk staff called up our resrvation. Camella was on the phone nearby talking to another client but looked over and gave the ok to an unfortunately mis-informed registration staff to go ahead . I actually spoke to the lovely and talented Camella to book our stay because I knew we were flying in late and did indeed agree to pay for the room the night before we would arrive in the early A.M. and wanted verbal conformation and the name of the verbal conformation staff member. Knowing New Years Eve can be a challenge, I made a big point of saying we would be arriving early that morning. Camella not only got us sorted, she escorted us to the Breakfast room to make sure we got the free breakfast we were entitled to from the night before (when we were all busy flying to Halifax). Best breakfast ever! Honestly we were so travel weary we would not have considered we were still eligible at that time to get the included breakfast. At 35 minutes before the offer ended our waitress immediatly identified us as weary travellers and coffeed us up and helped us choose our food because by that time we would have accepted anything. Our room was in the older, further from the main building area and exactly what we needed. Comfy beds, fridge and microwave, dishes and cutlury. The room itself was clean and the housekeeping staff intoduced herself and asked if we needed anything. Much later we had the early New Years Buffet dinner in their most excellent restaurant before heading out to the Mark Walker comedy show at the Marigold. Well, actually my husband had the buffet. I was not yet ready for a big meal so I ordered the seafood chowder. Best chowder ever, but such a large serving I did not finish it. They bagged it in a microwave friendly manner and sent me off with a spoon for later. After asking if everything was ok or if I would prefer something else! I ate the rest cold upon returning from the evening festivities and people were jealous. So upon taking my leftover chowder back to the room I saw our friend Camella all dressed up hosting a party in one of the conference rooms. I believe she was off duty at the time but she still had an eye on the front desk and assisted staff with the usual protocal for paying customers on New Years possibly less than sober. This girl is a gem and I hope Best Western appreciates her. The rest of our trip was indeed a Happy New Year. We hope to return soon. Having read a few reviews in the time since our stay I must say that I think Camella totally knows what she is doing and the comlaining people either are just haters or want something for nothing ( in my opinion).

    « March break »

    Very clean,well decorated rooms.Comfortable beds,great pool.Wonderful breakfast, great restaurant staff,didn't get to check out bar as I was traveling with children.Great location.. Negatives would be...not the friendliest staff,pool area needs throuough cleaning,and dusty fake plants take away from decor.Just a quick has motel like drive up aware when booking.. Prob nice in summer..especially with the outside pool..but a drag in the winter to have to get bundled up to go to pool and breakfast. I booked on discount site so worth the price I paid.. Would recommend this is close to the beautiful Victoria Park :)

    « Convenient location and great service »

    This was my first time here and I was impressed with the room, the quality of the bed and the service. I ate in the restaurant and it was one of the best burgers I've had. A perfect place to stay in Truro.

    « Truro 7's »

    Came here for Truro 7's and they were very poorly organized. When trying to ask questions over the phone prior to arriving was answered with one word answers and a rude turn and then when leaving it was a disorganized chaos and we were talked down to like we knew nothing and were treated poorly. Next time we come for truro 7's we will not be staying here and will let other people know of our experience.

    « the boss needs to learn customer service skills »

    really comfortable stay, however the lady on the front desk who i' am guessing was the boss ( the way all staff interacted with her) could do with learning some customer service skills! saying you don't have time for this and that you are busy is just rude. paying $10 for spare room keys after the initial 2 given out (4 of us were in the room) is just outrageous never have I stayed at a hotel like that, then to get charge for blood on a towel and dirty face cloth just feels like robbery. just felt like she was more concerned about the extra money that could be made, all other staff were a credit to the best western bran and the hotel, maybe she could take note of that

    « Won't make this mistake again! »

    Came to Truro for the weekend chaperoning teenage athletes. Compared to the hotels we usually stay in, this is "sketchy" - the girls were alarmed by the police van driving around the parking lot. The rate ($180 including tax) is high for what you get - a rundown motel. Breakfast is only complimentary for HALF our guests. Hotel requires you to book for two nights, and then the "complimentary" breakfast is only for one of the two. Won't stay here again - if we have to come to Truro, we'll try the Holiday Inn next time.

    « Best Western Glengarry, Truro - Not Customer Friendly »

    I recently booked a reservation for 1 night at the Best Western Glengarry and needed to cancel due to an unexpected family commitment. I called as soon as I was off work and was able to notify the hotel of the change in plans and the front desk clerk quickly said that I was 4 hours past the deadline to cancel. Nothing that she could do. I asked to speak to a manager or supervisor, none available. I left a message with the General Manager, who is away until Monday. I called Customer Service for the Atlantic Region and they tried to reason with the hotel- nothing done. I called the hotel again in the morning to see if my reservation was cancelled. The Supervisor said that she could not cancel my room and they turned away many customers today. I replied that my rooms was available to be sold..she said there was nothing on my file to say that and the people that called today wanted to stay two nights. The clerk the previous night did not leave a note on my reservation to say I wanted to cancel my room. Opportunity to sell the room was lost. I called Customer Service again ... was told it was up to each individual property to choose how to handle reservation cancellations. I work in the hospitality industry and understand that cancellations are unfortunate but they happen but you still provide good customer service. Every guest is to be valued and you work to ensure their experience with the property is professional and exceeds expectations in service delivery. Every employee is a representative of the hotel and they should always be professional and deliver excellent customer service in the hopes the guest will return to your property or a sister properties. I was left NOT ever wanting to deal with Best Western Glengarry Truro.

    « Beautiful and comfortable room »

    Stayed at the Best Western Plus Glengarry while in town for a business meeting. I stayed in one of the executive suites and loved the room. I wish I could have had more time in it to enjoy it. The room had 1.5 bathrooms, separate living room and an electric fireplace (which was enjoyable). The full bath even had a Jacuzzi tub, which unfortunately, I didn't have the time to enjoy. The three executive suites are separate from the other bedrooms and should normally be quieter than the other rooms, except when the room next to you is having a birthday party. Hotel was excellent, service was top notch and room was quite enjoyable.

    « Alternative would have been nice »

    If you are travelling solo for business and need a place to stay. It's okay at best. Be sure to ask for a room in the main building as it was no joy getting soak first thing in the morning walking across the court yard from the exterior building back to the main for breakfast. Furniture could use some updating. Front desk was okay at best. If you a BW member don't expect any of the usual benefits. This location is best suited for conventions and locals. Will I be back ? Unlikely if there are other options. In summary this was mediocre at best.

    « Wonderful place for a family gathering »

    We celebrated a family birthday and travelled from Dartmouth, New Glasgow and Moncton. Staff at the Glengarry were very helpful and we had a wonderful time in the separate dining room. Several of us stayed overnight and all rooms were lovely and comfortable. Highly recommend this hotel.

  • 5
    « Excellant Stay »

    All Staff were exceptional, courteous, thoughtful, helpful, and very pleasant. While we only live 45 minutes away, we enjoy getting away now and then, and over the years we have stayed here many times. It is the warm feeling we get that keeps us coming back.

    « Rotten rotten Front Desk agents »

    Dont waste your money here, if you have a problem dont bother to bring it up because you are treated like crap for bringing it up. I stayed with my best friend around new years. BAD SERVICE plus an expensive room. The "manager" CARMELLA has no respect for clients- rude and not empathetic. She is one of the worst managers there is. With Carmella as a manager there, NO WONDER THE SERVICE IS IN THE TOILET!

    « Not the best place to stay »

    Service at the front desk was not good ...booked for 2 adults and child and had to pay an extra 10 dollars for breakfast. The WIFI sucked. rooms were mostly clean but needs updating. will not be staying at this hotel again.

    « Great place to stay! »

    Stayed here for 3 weeks for work. Staff at the front counter were very easy to deal with. Melissa and Danielle were great! Ive never seen a cleaning staff that was so keen on cleaning a room, even if you were in your room they wanted your mess. These ladies were great! Restaurant has a small menu, but the food is pretty good. A little pricey. Theres a small piano bar where a young lady named Lindsay takes care of it. Shes phenomenol and has a smile that could light up a room. Overall I highly recommend the Glengarry!

    « Good for a short visit. »

    This hotel is close to the highway. The front counter staff are friendly and easy to deal with. The hotel is split into two buildings. The main building has an elevator, the secondary building does not. Room soundproofing could be improved. You can hear car driving by on the wet road outside your room. The rooms are well furnished and the beds are comfortable. Great hotel if you are looking for a place to stay for one night.

    « Great Rooms. Great People. Great Food. Great Location. »

    Excellent hotel of this class...kept extremely clean. Front desk staff is very friendly and welcoming. Breakfast area is spacious and one of the best in a Best Western I have experienced. Excellent food at breakfast and dinner. Clean rooms, comfortable beds, lots of pillows, close to everything. Internet speed above average.

    « Pet Friendly and Clean »

    Recently stayed here for one night with our little dog. The building behind the main hotel is used for guests with pets. Although it seems old the room was surprisingly clean and spacious. We did find it noisy though, with doors closing and the guy above us using the washroom! A generous breakfast is included in the price making this a very appealing spot to stay when in the area.

    « Great place for an overnight stay »

    The room and beds were excellent in the annex behind the main hotel. Windows opened for good fresh air. Might be a bit noisy if the pool were open. Staff incredibly friendly and helpful -- we forgot something on leaving and the hotel mailed it back to us. Good breakfast included with room.

    « the very best hotel »

    this hotel is top notch without a doubt. The staff is so very helpful and the whole place is spotless and very inviting. The pool is inviting and refreshing. We always stay at this hotel when we travel and highly recommend it to all.

    « Cozy and Clean »

    Stayed here for 5 nights and although it was just a place to lay our heads and shower, it was very cozy and clean. There were 2 adults and 2 children in the room and we managed without too much trouble. Restaurant is fab. Close to almost everything.

  • 4
    « Very convenient »

    We had a large room on the ground floor which had recently been refurbished. On one of the mornings of our stay, breakfast was to be ordered off a menu but a buffet breakfast was available the following day. Both were nice, and included in what we had paid. We also ate in the restauraunt in the evening, again good value and nicely cooked. The wifi worked well. The hotel is quite central, and next to a busy road but traffic dies down at night and is not then intrusive.

    « Good Hotel »

    Good hotel. Short stay. There was a room that was partying late at night but that was no big deal to us. We went for one night for a wedding that was close by. didnt get to use pool as we were only there for a short time but it looked nice. Hotel was in center of town

    « Business Meeting and Dinner »

    WE received a good rate for our rooms for the meeting - we took 7 rooms plus a meeting room. We were well looked after and would come back here for meetings in the future. Meeting room was a little cold but when we asked to have the air condition turned done it was done right away. Free Buffet Breakfast was very good with lots of hot food to choose from

    « Friendly, convenient and great breakfast... »

    The breakfast was a cut above the usual, table service and freshly cooked! The service was also very friendly throughout and accommodating with my very British need for hot water (rather than coffee machine water) to make my evening cuppa with. Highly recommended!


Getting to the hotel ...

All directions
·From: Highway 102. The Best Western Glengarry Hotel is located off Highway 102 at Exit 13. Going east, turn left at the stoplight on Willow. We are 37 miles north of Halifax Airport.