Old world home-away-from-home in the Cotswolds. Dating back to the 1500’s The Moonraker Hotel, BW Signature Collection is a charming Grade II listed manor house less than 10 miles from the historic city of Bath. Over the years, the house has been lovingly renovated, with the old farm buildings incorporated into the hotel design. It expertly combines original features with home comforts to provide you with a relaxing place to stay away from the stresses of modern life. Within the grounds are a walled garden, ponds and secret paths that you can explore at your leisure. The food served in our restaurant is exceptional, with dishes based around local produce from the hotel’s kitchen garden and onsite smokery. Our 23 en suite bedrooms, which are furnished with antiques and rich fabrics, are split across the main house and outbuildings. All come with free fiber-optic broadband, a flat-screen television with Freeview and White Company toiletries. Our 4 Poster Bed rooms are perfect for a romantic getaway, while our deluxe rooms offer an extra slice of luxury. Some are on the ground floor, ideal for guests with mobility issues or those who want to bring their dog with them. The Moonraker Hotel, BW Signature Collection is close to some of the UK’s top attractions, including Longleat Safari and Adventure Park and the Westbury White Horse. If you don’t fancy driving into Bath, there’s a regular bus service that stops directly outside the hotel, so you can be seeing the sights in no time, including the Roman Baths and Royal Crescent. The attractive market town of Bradford-on-Avon is less than two miles from the hotel, with its ancient bridge and river running through its heart.
BW Signature Collection
Our double aspect superior room was lovely and clean overlooking the courtyard and fields. The bed was large and comfortable but perhaps a new carpet wouldn't come amiss. We found the staff extremely helpful and friendly. Full english breakfast freshly cooked and there was a choice of continental breakfast which was served in a tiered stand complete with fresh fruit, yogurt, ham, cheese and of course croissants. A nice touch. The evening meal was exceptional, the menu didn't vary but we tried a different choice each night and they were all equally delicious. Some of the building is 500 years old and that is reflected in the general decor and rooms. I would describe the hotel as quirky but none the worse for it. We would definitely return for another visit if we were in the area.
A two day break with our dog. The Moonraker was a good base to stay at in the Cotswolds, every thing about our short stay was really nice, staff were polite, friendly, and professional. our room was good and the continental breakfast was such a hit it was something to look forward to each day. Also just to add a further point plenty of space to park your cars without having to book prior.
We stayed here for a night and it was a great find. The room we had was fab, roll top bath snd looking out over fields. It was so quiet. I could not fault the young staff. They were obviously short staffed (isn't everywhere) yet never looked stressed or flustered. We ate in the bar and the food was really good. We had the continental breakfast which was great value. Loved it.
Arrived on Sunday and checked in. Asked regarding availability for an extra night were informed that unable to check at that moment in time. By Tuesday we enquired again and were informed fully booked and we had to leave by eleven. During the stay the staff were hard to find and appear to be multitasking. No one at reception and the welcome tray was very bare. We have been using this hotel for a number of years now and sadly after this last visit will no longer be using it again. I must admit for the money to stay there it is very expensive and does not include breakfast.
Tudor Hopkins, Owner at The Moonraker, responded to this review
Thanks for your feedback and sorry your stay was not a good one. You are right we have been low on staffing and our service has suffered, i am really sorry about this. As i write this (7th July) we have a new front of house manager with over 10 years experience and a new assistant manager again with over 10 years experience. Last week we did a days training with the new and existing team members and things are now starting to return to normal We have also started a rolling refurbishment of the hotel now that there is a clear roadmap out of lockdown. Please do get in touch with me, we don't want to lose you just as things are turning around
Stayed for a few nights looking around the area. It is in a good location although the entrance is not well signed. A nice assortment of buildings that are not really arranged to best advantage. Staff are helpful if a little shorthanded and the rooms are reasonably comfortuble but need attention. Curtains needed changing as did the carpet in the room we used whist the furniture had seen better days. The management say that are looking to upgarde, this needs to be done sooner rather than later. Breakfast was passable whilst some of the dinner dishes were, in fact, rather good. The wine list could be expanded but was reasonably priced.
I'm not sure where to begin sadly but here goes. I searched for a nice hotel for the first time since Covid as a little get away for my husband and I just for 2 nights and I found this place. The pictures showed it to be rather nice and rather enchanting and a free breakfast was a nice touch I felt. So I booked a Superior king. I arrived and saw the beautiful flower garden on the way in, this looked rather hopeful. Oh my I was so wrong as that was where the beauty began and finished. I found the check in that was in the restaurant? And outside the door a workman was sanding down the paintwork. I was given my key by a young rather harassed lady who was serving afternoon tea to an outside table, then I was pointed in the direction of my room. I asked is it a large room? Well it's a double and it's the only one we have? Outside of the bedroom door a group of 4 ‘staff' were in a team discussion the was clearly about a member of staff? Most unprofessional indeed I felt. I put the key in the door and I couldn't believe my eyes. The bed was barely a 3/4 no king size, and pushed up against the wall. It was dark dismal and very small. Clearly not the Superior king I'd booked. So immediately returned to the young lady who was serving more tea & cakes to another table(the cakes did look lovely to be honest) I said I'm so sorry but I can't sleep in that room there must have been a mistake? Sighing she looked and did find another room, having previously said that there wasn't any. She gave me a key to another slightly larger one, but the bed wasn't made there were curtains thrown on the little sofa and the carpet was badly stained in 3 places and the decor in a very poor state. Feeling very upset and disappointed I returned to her. She raised her eyebrows as I approached her and again I said, I'm sorry but that was no better other than slightly bigger. I am happy to pay extra for a suite if you have one. No they're all taken and occupied she replied. Well I shall have a refund please I said and have to find an alternative hotel. She then surprisingly found another room? In a quieter wing. Fingers crossed and third time lucky. I opened the door and the stench of bleach nearly knocked me over. It was a bigger room and a 4 poster bed. that wasn't clean, there were bits and marks on the cover, 2 bedside cabinets that had seen better days, to say the least, old tatty and stained, there was an equally tatty table under the window, I've seen better looking furniture at our local refuse dump. There was a sofa under the window looking out onto grassed area that was half way up the window, hence blocking light and the possibility of a view. In fact all the grassy areas were overgrown and unkempt. I sat on the sofa dumbfounded by now and looked for an alternative hotel. We went back to check in to check out. This time It was a different young lady who was very polite, and I explained everything and asked for a refund please as we weren't staying. She sincerely apologised looked at her screen and said you haven't been charged yet but if you are please ring us and we will refund. They do make a point in the listing explaining the furnishings being in keeping with the age of the place but this was beyond belief. Now really shocked at how poor everything was, in the 20 minutes I was in the room looking for an alternative place, the plumber came into the room 3 times to attend the radiators. I seriously cannot believe people would stay in such dilapidated rooms. We ended up Limpley Stoke and were given keys to 2 rooms to look at before checking in. Which we chose 1 for 1 night. We are moving onto another hotel now in Bath for tomorrow evening as the prices were horrendous for the room provided, but too tired by now having travelled by train to look further. So all in all as I always say, You only get one chance to make a first impression and this hotel seriously failed. And lastly Sanitisation was not upheld in any area I visited, she served cakes & tea then came to provide me with keys and I didn't notice her sanitising at all, that I found most concerning.
Tudor Hopkins, Owner at The Moonraker, responded to this review
Thanks for your feedback on your recent visit to our hotel. i do remember this day that you came and I could see from a guest point of view how chaotic it must have looked. Afternoon tea is normally not that busy but since lockdown we have seen a big increase in bookings meaning that the afternoons can get busy. On that day we had a problem with our boilers which was being fixed hence the plumbers. We also had our handyman in paining an external door and also we were carrying out a training session with staff so most of the team were in a training room. To arrive to all this must have been a bit of a shock. Regarding the rooms they are being upgraded where needed and the 4 poster has actually been fitted with a new bed just after you left, there is new furniture going in the next week. There is also new carpet going down in 6 bedrooms this month We really wanted to get all this work done in lockdown but we were simply not confident to spend the money with no proper roadmap. Now we have this we are working hard in the background to make these improvements. i would love it if you go in touch with me as the hotel is already looking far more organised and i think you would have a totally different experience if you came back to us over the summer
We stayed 3 nights in this lovely hotel and it is very unique place - it has its own charm. The room is clean, the staff is friendly and helpful. The food is amazing - well done to the chefs. The hotel and surroundings are great for a base to explore the area and we used it to visit Longleat. It is 25 mins from there with car. Highly recommended.
We went for an evening meal. Arrived at a tatty old rough carpark that you struggle to walk on in heels. In wet weather you would probably need wellies. Followed the signs to the end of the building where the restaurant is. Walked into a room that reminded us of the old Berni Inns from the 1970's/80's. Where you had a bottle of plonk and a prawn cocktail and thought you were being posh. This place is run on the same lines. Unfortunately for them, things have moved on. We were shown to a table which was sticky and given the menu. A very, very young man came and asked us what we would like to drink. We replied champagne. He looked blank and it was obvious he had never heard of it. He thought for a moment and replied we haven't got any. We suggested that he should go and ask someone. He came back and said 2 sorts Taittinger and Prosecco. We pointed out that prosecco is not champagne. We asked the price and if it was medium or dry. He didn't know. After more back and forth we eventually ordered it £59.00. a bottle. He brought it to the table already opened and dumped it in the middle of the table like a bottle of water. When he returned we asked for an ice bucket which he brought and no champagne flutes just small stemmed glasses. There was no atmosphere in the place and we didn't see any wiping or cleaning. of tables and plastic menus as people left. There is no dress code, any old thing will do. Even outside, just tatty wooden pub tables. When we left and went to pay we had a gift card to take of the price. Not one person knew how to process it. So we had to wait quite a long time to pay. It seems none of the staff are trained in anything. Our bill came to £113.50 . For that money we expected better. If you are thinking of having a wedding there, I would not advise it. They could ruin your day. We will not be back.
On arrival we were given room seven and went to explore our room. It was dirty beyond belief, there was a layer of dust hanging from underneath the bed, the furniture was chipped and stained as if it had been left out in the rain. The bathroom door had a thick layer of dust and the bath was chipped along with the tiles in the window. The toilet brush was rusty and had a dead daddy long legs stuck to it. There was a metal strip between the bathroom floor and the bedroom floor which had black screws sticking up and were not screwed down enough, so were easy to cut your feet on . The walls were stained and scratched and the tea and coffee table had splashed marks all over the wall. Even the tv had sticky marks on the stand. Some would call it shabby chic, we called it just plain shabby. My husband wanted to leave on arrival! It was that bad ! I didn't want them to make more money from some other poor person that had seen the nicely presented website. We tackled the manager but they were full up and he was full of apologies. We went for dinner and were told we could have anything we wanted . We had a delicious meal and that helped to cheer us up . Until we were told that there was a £6 surcharge (each) for the lamb that we had eaten as we were booked through secret escapes. To be fair we explained we had asked what we could have and they knocked the charge off the bill. I don't know why they could not have used the time through COVID lockdowns to just paint the rooms and give the furniture a simple sand and paint job to make it feel fresh and bright. And obviously a good clean. We went out for a meal the second night so as not to put any more money into the place and had a really lovely night in a local pub. It's quite sad because the staff were lovely and the chef was great at his job . We have stayed with secret escapes in some lovely places and sadly this was the worst .
I stayed at The Moonraker Inn with my mum for 2 nights. The staff were all very friendly and helpful, always had a smile on their faces and nothing was ever a problem. The food in the evening was second to none, the best part of the stay! The only thing that marked the place down was the rooms could have done with a little bit of TLC in terms of a lick of paint and new carpet. However the beds were very comfy and building itself was beautiful. Thank you.
We booked this short break through Secret Escapes who, as usual, were very efficient. The booking was for two nights B&B plus dinner on the first night. Booking in was efficient although slightly slow. The room was in the block opposite reception and while spacious was furnished in a shabby chic way. With hindsight it would have been preferable to have had a room elsewhere as the courtyard tables were often in use from early morning with associated noise. Amenity wise something to hold on to when getting out the bath would have been very helpful. The dinner menu was sufficient for a short stay and food was cooked very well. The continental breakfast, which we were apprehensive about (given other bad reviews on here) was more than ample and very filling. Others have commented on staffing levels but with the impact of Covid it was unsurprising that levels were reduced with the inevitable delays; surely a small price to pay for being able to venture further afield? Rachel (front of house) was particularly helpful as were others whose names we didn't get. All in all an enjoyable stay - and just one last suggestion: when approaching the hotel from Trowbridge it is difficult to see where the entrance is, a sign on the other side of the road would be very helpful.
From start to finish the day was magical! During Covid we were concerned that parts of the day wouldn't be able to happen but they worked with us to ensure every part that I wanted could happen. Such a beautiful day in a beautiful venue. Food was fantastic and Kenny the DJ was so good and kept going until the guests could dance no more. Slight issues with the breakfast in the morning as they were unaware we were upgraded to all guests for the wedding having a full English. But the staff were approachable and worked their socks off to get everyone served.
Hi. We've just returned from our two night stay on a Secret Escapes break and although I've just done your survey I thought you deserved more comment! Our room (No1) was a lovely surprise and we both thought the surrounding grounds were a welcome space to stroll after the excellent dinners. Especially my French Malbec (I don't usually choose French wines)was really lovely. The staff all worked hard and the service was great and I'm thinking of bringing my friend for a couple of days later on as she has difficulty walking and would benefit from being able to sit in the sun for a rest. Would definitely recommend this hotel - a very relaxing stay with amazing food! Thanks again Linda Bertram
lovely hotel rooms lovely and clean and spacious and friendly staff, food was amazing :) Not far from Bradford on Avon or Trowbridge town centre . a nice walk to both . The canal walk by the Boathouse pub was a lovely walk as well. Dogs welcomed if you need to take yours with you :)
As with most of the Country this weekend was the first time away for a very long time . The room was spacious and the bed comfortable. A bit dusty in places but over all clean. The evening meal was delicious but the continental breakfast was sparse, 3 tiny croissant's small box of cereal one slice of toast yogurt and a apple . The service was poor and I personally didn't like the area of Reception, dining and bar all being in the one room, it was like sitting in a village hall with no atmosphere. The staff were polite but they seemed very short staffed and Inevitably if we requested clean cups or the tea and coffee replaced in the rooms it meant a lot of waiting around and fetching and carrying on our part . For me personally again when I go to a hotel it's for a well deserved rest and be waited on .
A pleasant location and generally nice hotel, sadly grounds not tidied in readiness for clients as somewhat untidy. The hotel was understaffed and only two staff doing reception, bar, restaurant. Beware if you book a dinner bed & breakfast rate as this includes continental breakfast £10.50 BUT if you want an English breakfast the extra is £14.50 pp so this makes a cooked breakfast £25.00pp more expensive than many 5 star hotels. The dinner was excellent nice choice and good presentation just slow service due to staff shortages. Also noted DBB rate does not include a dessert which is extra at average £6.00pp. Wine is reasonably priced.
Lovely old hotel! Would be nice in the sunshine! Friendly helpful staff! Very comfy beds! Good food and enjoyable breakfast! Good location for exploring the Wiltshire towns and villages! Bradfordon Avon, Lacock and Corsham all worth a visit and on a wet day, try Whitehall garden centre at Lacock a brilliant shopping experience!
I stayed there for 10 days Self-Isolation in UK, during that boring time, I sill enjoyed with the sunset view, good sleep as it was very quiet, good foods, and friendly staffs over there. This is the suitable place to relax yourself.
Stayed just the one night at this hotel, pleased they took dogs. Had three rooms for five of us. Lovely building and great welcome. Was warned no hot breakfast as lack of staff due COVID. Also had dinner. Rooms were comfortable but restaurant service was poor, constantly looking for someone so we could order. My wife's meal was different to what was on the menu but took so long to find someone to highlight it to was too late to get something else. Main meals generally very average or worse (avoid the liver). Breakfast was a disaster, one person serving and she couldn't be less interested if she tried. Not enough tables for residents so people waiting around. Token reduction of charge for meal at check out, won't be staying again.
Room was lovely for cheapish price, defo got our money's worth. Food was fantastic and the interior and exterior of the hotel was stunning. Staff were very helpful and extremely helpful. Little bit of mould in the bathroom, but would still defo recommend. 9/10 for me
I usually forget about doing reviews when I come back from a place but I really wanted to post this so the management don't miss an opportunity for improvement staring them in the face. We stayed there mid October 2020, and were very excitied to be getting out on London for a little break. The Moonraker on the face of it is a quaint and lovely old building in a lovely location nicely laid out and should be cosy and atmospheric. I can accord with some of the other reviewers here that it needs to improve its service by about 15-20% to get to 'Good' in my view. In terms of decor the bedding, towels etc were lovely and clean but it is very evident that aspects of the fit out are very tired and battered. In the room I stayed in the skirting boards particularly had chipped off paint that really lowered the tone and a very tired carpet... ancillary furniture had seen better days - but nothing that a simple polish and some loving attention wouldn't cure. I got the overall impression that in this instance the lockdown has been used as excuse for penny pinching but I think to the detriment of potential. It was clearly under staffed and when the drain in my brother's room blocked for more than a day - they had no-one to fix it. Infact had he not asked a 3rd time they would have ignored his request to them - they did eventually move him. The staff there were doing their best and so helpful, but there was a there was a total lack of atmosphere or enthusiasm there, and the place seemed generally understaffed. The single teenage girl who was left to serve breakfast on her own had little support and clearly not been adequately trained to deal with customers. She was doing her best. The breakfast infact was my biggest irritation. We were told on checking in that there were no cooked breakfasts due to Covid ? _ quite how that correlates is beyond me - Firstly this was not advertised on the website when we booked but to add insult to injury we were told we would have substantial 'continental' breakfast. The reality was something quite different . My brother had been for a run and was starved and what was served up was a meagre offering akin to something you'd buy in a service station if you were absolutely desperate for food. Nothing fresh or home made. packets of this and that and a few bits of toast from cheap sliced bread. He wasn't brought the yoghurt and granola that other tables got because her forgot to tick something on his form?? all taking away from the overall experience. Infact what as billed as 'cold cuts' by the reception staff was infact ready sliced packet cheese and ham slices from one of those cheap packs. Cereals were the little boxes you give children, he got handed tiny 1 packet of Weetabix. My gluten free option was a tiny bowl of some sort of random cornflakes that I couldn't eat and 2 small 'gluten free' wrapped muffins - whilst may have been gluten free were certainly not healthful or fresh. I asked for some fruit and I got a withered apple and orange set directly n the table for me ! this was really not the type of customer service or food attention in a hotel billed as it is . The management really are at fault for this . It seems evident that a lot of penny pinching is ruining what could be a really lovely experience. I wish you well to try to address these things.
The Moonraker is sold as a luxury/signature hotel. We stayed in a room that, from the outside, looked like a motel. In the inside it had more charm. But the room was more shabby than chic - a filthy stained carpet, cheap net curtains, wonky furniture, a mouldy shower curtain with a shower cubicle that had not seen the light of day since the 1980s or thereabouts (I skipped having a shower). Apart from the cobwebs over the bed, the room was superficially clean. Apart from that, dinner was good but breakfast was dreadful. Although served in the dining room, it was like a spread out packed breakfast for kids. Who on earth drinks orange juice out of packets or cereal bars for breakfast in a hotel. The croissants were a nice touch but need to be served warm. Breakfast, as in other hotels, needs to be served individually from the kitchen. After staying at the Moonraker, we moved on to the Crown in Blandford Forum for several days. For around the same price, we had a beautifully decorated and furnished room and breakfast to order, including a full English. Your saving grace was that you had great staff who seemed capable of turning a hand to anything. I decided not to post this on tripadvisor as I don't like complaining in public. However, I did take a look at your reviews and saw that my views were a common theme. I look forward to hearing your comments.
We booked 3 nights in September and ended up staying another extra night, so that alone should tell you that this review will be pretty positive. The evening meals were excellent, even with the limited menu on offer due to COVID precautions taken to protect kitchen staff. I'd particularly recommend the calf's liver. Eggs are free range from the rescued battery hens that live with their "guard turkey" (really) in a large pen in the gardens. Weather permitting, I'd recommend dinner in the courtyard area as it's a really nice place to be. The building and grounds are lovely and the location is great, with Bradford being easily walk-able via the picturesque canal path. Value was outstanding, we initially thought they'd got the bill wrong, but 3 nights in a 4 poster room, 1 in a superior room, 2-3 courses and a bottle of wine each night with a not inconsiderable number of aperitifs and digestifs came to less than £800. The staff comprises a really young team who were, without exception, both helpful and charming. Overall, we had a really good stay which and wouldn't hesitate to return.
When we got to the small room (very different to the photos) we had no bath only a shower and a small room door which looked like an entrance to a cupboard under the stairs. Also horrified to discover previous occupant's rubbish which looked like it was a baby nappy and other body fluid rubbish and food cartons and yoghurt and ice cream cartons, old teabags and milk cartons left in room bin. Went twice to speak to reception and then manager. No upgrade or compensation was offered despite gently pressing for some adjustment and warning would consider putting in review Have never been in an hotel anywhere in the world before where previous occupants' nappies, body fluids and food waste detritus left. Shocked at staff responses despite giving plenty of time to consider and spoke 4 times and keeping tone of complaint civilised. If had not arrived after 6.30pm on Saturday would have immediately checked out and gone elsewhere. Ruined weekend for disappointed friend and myself
I had booked a night at the Moonraker as I was brought to the area due to having business in Trowbridge I normally stay in either the Widbrook grange or grove but rooms were unavailable so I booked at Moonraker and I am glad I did !! I got to the hotel just before 1500 and check in and got escorted to The Trowle room which was great and quirky and had a four posted with was brilliant !!! Shame I stayed on my own
We stayed in Superior Double Room which suited our needs very well. It was spacious, nicely furnished,and clean (some previous reviews had complained about cleaning- so I was on the look out. Our room was clean, as were the communal areas we used). Covid procedures are in place and the team adapted to changes brought in during our stay. This includes table service continental breakfast. The food in the restaurant in the evening was tasty, yes the service was a bit slow at times and everyone did disappear at one point - they did have to deal with 2 power cuts. Some other reviews have mentioned that some TLC is needed and yes the skirting boards could do with a fresh coat of paint and I'm sure that they would love to replace some of the other things, but we found the place warm, welcoming and good value for money. Thank you
Beautiful location and building. Welcomed by very friendly staff. Room ok nice big bed but the cleanliness was poor, smeary mirrors, very dirty dusty radiator, lumpy old carpets, dirty settee . I think the attention to detail in the room was quite poor for the cost of the room. Bring charged full price for a continental breakfast was disappointing. We could hear every noise from the room above even when they visited the toilet. Evening meals extremely well cooked and we couldn't fault that. Overall please just deep clean and keep on top of it
My husband and I stayed for two nights at the hotel whilst attending a family funeral. On arrival after a lengthy 6 hour drive from our home, we received a very warm welcome from Thom, and free tea and cake! The cake was delicious, very fresh and moist, and there was a wide range of herbal teas I could choose from. In the evening we ate in the restaurant. The food was outstanding! There was an excellent choice, made with fresh and extremely appetizing products and delightfully presented. It was also nice to see that the hotel and the staff were strictly observing all Covid-19 regulations, and that the staff were wearing disposable gloves whilst serving the meal and social distancing was in place. As a healthcare worker, I was especially impressed. The restaurant was already fully booked the following evening, however on speaking to chef the hotel kindly fitted us in for a table of five. However the main attraction of the Moonraker, as well as its quiet location, were the outstanding and tireless efforts of the staff to ensure their guests were happy. During our stay we were looked after by Thom. He was extremely professional, friendly and courteous, and went 'the extra mile' to ensure our happiness at what was a sad occasion for our visit. Thom was always cheerful and appeared to work all hours and tirelessly doing everything. He manned reception, attended to the bar, served in the restaurant in the evening, and made tea and cake for arriving guests, as well as a host of other duties. He was always available if needed. To come across someone with such a cheerful, strong and professional work ethic is rare. On one occasion I was also served by Lauren, who displayed the same wonderful helpfullness. We enjoyed seeing the rescue chickens and the two rescue turkeys, all of whom appeared very happy! and we hope the piggies might soon return! We would definately return to this hotel, if only for the truly outstanding customer service and way above excellent cuisine which surely should be awarded some Michelin stars. Thank you Thom, Lauren and the wonderful chefs.
This is a really attractive hotel , and while the main reason for choosing this hotel was their dog friendly policy , which is very good, I was disappointed at the standard of cleanliness, our bathroom floor definitely looked liked it hadn't been cleaned before our arrival , the room looked in need of a lick of paint, and the cobwebs in reception were impressive in their size. On the plus side our bed and pillows were comfy and the dinner was enjoyable even with a very reduced menu, due to Covid. The bar and wine list were well stocked and the staff were friendly enough. The breakfast was another matter, I don't understand why it was put outside our door at 11pm , on one occasion a croissants had been taken from the bag by a passing animal who gave it a good nibble.
Lauren Harding, General Manager at The Moonraker, responded to this review
Good afternoon FifiD_london, Thank you for leaving your feedback with us. We do enjoy welcoming Four Legged Friends and their owners to the Moonraker Hotel and we always hope they have the opportunity to meet with Camber the hotel dog whilst on a walk through our paddock! I am sorry to hear you felt your room was not cleaned to the highest of standards which we would usually expect. I can confirm since your review, your comments have been passed onto our Head Housekeeper and a further review of our cleaning standards has been carried out to ensure all staff are fully trained to our expected standard. I'm pleased however you enjoyed other aspects of your stay with us including our comfortable beds and our dinner service and offerings. If you would like to discuss your feedback any further, please do feel free to contact me directly firstname.lastname@example.org With kind regards, Lauren Harding General Manager
Agree with last two comments. A handsome building and very helpful junior staff, but no host or manager, nobody around to help. Delivering a cold bag of meagre provisions for breakfast - after we had paid for it in the room rate - was an insult. If they had said 'we can't do breakfast, but here's a small bag of stuff for free to keep you going', that would have at least been understandable. I agree too that the room was not particularly clean - the basin stained, the sofa arms slick with greasy dirt of ages, nowhere to hang a towel (and an announcement that because of Covid nobody would be cleaning the room or making the bed). Funny how all the Covid arrangements made life easier and cheaper for the management. It's a handsome hotel, with very friendly young staff, and it's dog-friendly too. But somebody is not making an effort here.
Lauren Harding, General Manager at The Moonraker, responded to this review
Good afternoon Petera718, Thank you for taking the time to leave your feedback with us. As mentioned in previous reviews, we are now changing the way in which we offer breakfast following feedback from our guests. We hope this will allow a greater offering to our guests to enjoy with fresh tea and coffee in the morning. Our Head Housekeeper has been notified on your above comments with regards to the cleanliness and I can confirm further training has been provided to our team which is on-going into this week to ensure our standards are met. We have always believed that cleanliness is always of high importance, and now more than ever we want to reassure our guests of our standards. As outlined in our letters provided to our guests on arrival, we are not currently servicing our guest bedrooms who stay more than one night, this is to keep both our guests and staff safe during this time. However, guests are more than welcome to request room service or additional items from our Duty Manager team based at Reception. Please do feel free to contact me directly if you would like to discuss your feedback any further email@example.com Kindest regards, Lauren Harding General Manager
This has been a disappointing experience at the Moonraker hotel. Surely the property has very positive aspects (beautiful main building and walled garden) as well as a very kind team (the receptionist was very helpful) but the beauty of the hotel seems to be a thing of the past, unfortunately. Our room (one of the Deluxe rooms) wasn't clean, and clearly needs to be renewed (stains on the carpet, walls, a very old mattress and furniture). The bathroom, as well as not been properly cleaned, is old and needs work done (bath, tiles with mold). The food was average and the breakfast (in this time of Covid) in a bag and not of any quality I'm afraid. Again, it's such an shame because it could be a gem, but it's not (anymore?).
This was not a great stay. The room was OK but wrinkled old carpet and very basic. Noisy at night, every sound came through from the room above.This was supposed to be a superior room but had no hospitality tray, just a tatty corner shelf with 2 mugs stuffed with the bare minimum sachets and a kettle.. wooden sticks for spoons. Small crooked shelf in the bathroom was wonky and loose with 2 plastic cups and a tiny shampoo and conditioner to last 2 people for 2 days.Stained plastic suction mat on the floor of the bath. Nice shower..It all functioned well enough. The breakfast was dire. A paper bag left outside the room containing for 2 people 2 cold tasteless muffins, 2 cold croissant, 2 little boxes of orange juice, an apple and cereal bar each. Packet of butter and jam but no knife to spread it, no plates and no serviettes. Crumbs ended up on the bed as nowhere else to sit to have it. On complaining to management we were told we could sit in the restaurant to eat it so did this next day. However it was the same meal. We asked for another croissant but were told there were no more. . When we complained they said they couldn't seat everyone for breakfast with 23 rooms and about 12-13 tables. Why not have 2 sittings..Covid seemed to be the excuse for everything . We did complain and they offered to email us a voucher for a free night when everything had "settled down" which was OK but it never happened! All the things I've mentioned are easy to remedy so I hope they do because it is a picturesque old building which has potential to be a charming,quirky hotel.
Lauren Harding, General Manager at The Moonraker, responded to this review
Good afternoon 19francis57, Thank you for taking the time to leave your feedback with us and I do hope my email reached you well. In line with advise we did make the decision to remove some of our 'home comforts' from our bedrooms to reduce the risk of any potential 'hot spots'. As mentioned to you, the room you stayed within was a standard room type in line with your offer which you booked with us, if we can ever upgrade our guests we always try to ensure we do however we were fully booked on the dates during which you stayed with us. I can also confirm the maintenance points you have mentioned on check out and here have already been addressed with regards to the shelf and the bath mat has been replaced. Our guest rooms aren't currently cleaned by our Housekeeping team as standard to ensure the safety of our guests and staff, guests are more than welcome to request this however and additional items for their rooms. Our team would have been more than happy to offer additional toiletries upon request. With regards to breakfast, we understand this isn't our usual cooked breakfast at the moment, however we feel this was a good precaution for us to reopen. We have now reviewed this and are changing the way in which we offer our breakfast. Kindest regards, Lauren Harding General Manager
Recently stayed for one night for my birthday. Check in and check out was smooth and the hotel was set up for social distancing which was reassuring. We were asked if we wanted breakfast which we did and was told it would be delivered to our rooms at 11pm in preparation for the morning. We did question this as it was gale force winds and raining but was told there was a porch outside our room so it would be ok. We stayed in one of the rooms in the separate building with it own front door. That was a nice touch. The room had seen better days and does need a really really good clean. There was cobwebs and spiders. The drawers had previous guests hair in them and the carpet needed a good hoover. We put it down to the place being rustic and we that hadn't booked a modern hotel. While the bed was huge the mattress was in desperate need of replacing as was so soft and I could feel every spring, not the best night sleep when you are pregnant! The room was supposedly sound proofed but I could hear next doors TV and toilet and our door banged with the wind. We did not have breakfast delivered at 11pm as promised. In the morning we tried to call reception but it was closed, we tired to go to reception but it was closed. We tried to call the duty manager but no answer. If we had had to checkout early we wouldn't have had a breakfast but we i spotted a lady delivering brown bagged breakfasts at around 0900 but she missed us out. We had to shout over to her to ask for one. The continental breakfast consisted of an Alpen bar, crossiant, blueberry muffin, apple, box of orange juice, butter and apricot jam but no knife. I really wouldn't say that this was worth the cost of a breakfast at all. Luckily I had birthday cake for breakfast instead but I shared it with a dead spider that fell from the roof.
Not like previous stays, Forgot our breakfast to be delivered to our door, took over an hour to find someone. to let them know and this had to be done by using our mobile phone as could not find a staff member, it arrived in bag smelling badly of fish They did not have us booked in for our reserved evening meal , did manage to give us a table after proving our reservation via our email. Reported light fitting hanging above shower head ,not fixed during our two day stay. When I asked member of staff if shower was safe to use was told , should be but don't use it if you don't feel safe!, . Staff seemed to be struggling, really don't know what has happened at this hotel since our last stay. Totally understand that some things needed to change because of Covid-19 it this visit was like staying at a different hotel. Very disappointing.
Last minute trip so not many places left in August but we weren't disappointed by the Moonraker hotel. Beautiful old manor house - we had a room in the original building which was very comfortable, spacious and clean - we just had to watch our heads on the beams! We had a very good dinner - limited menu due to Covid but good selection and my daughter particularly enjoyed the chocolate. Highly recommended
We stayed at The Moonraker for a break from ‘normal life'. The hotel was absolutely beautiful, very easy to socially distance in the lovely grounds and gardens. The staff were extremely friendly and helpful. Although the menu was limited the food was of superior quality. We had an ‘outside' room which was clean and spacious! Many thanks for making our stay memorable. We'll be back!
I am really not sure where this hotel gets all it's rave 5 star reviews from. We have recently stayed here and found the hotel very much in a run done state, the room that we had was really pokey and the bed was very uncomfortable, the continental breakfast was was served up in a carry bag outside your room was of a very bad standard with poor ingredients in fact one morning they forgot to leave it outside and we had to go and get it, we had booked two evening meals but after the first we cancelled the next evening, as it was so bad, and went else where to eat In a nut shell I really don't know how they get away with charging the price that they do, so if you read this beware!! as this was very nearly a one star
On booking was offered a superior room on payment of a small supplement Arrived to a welcoming reception and quickly shown to our suite. Impressive room containing a large four poster bed. Unfortunately the bed was set on a dais needing a 5 step climb to reach its level. Another problem was that the height of the mattress was above my wife's waist soimpossible for her to climb in and I had to make a bit of a running dive at it. Back to reception for a stool which flummoxed them but came up with the solution of putting a chair beside the bed to climb on. It gave us quite a laugh. The steps to the bed made things awkward as apart from a chest of drawers everything else was on the lower level, ie wardrobe bathroom and tea making facilities, so it was a constant walk up and down whilst we were in occupation. Huge bathroom but bath projected diagonally into the room so was unable to enjoy a bath as I knew I would be unable to get myself out without some supporting handles. Also towel rail was out of reach of the bath. It was a fantastic room for honeymooners and younger people of greater ability and height than we have. We are 72 & 80, The hotel was arranged and designed sympathetically and we enjoyed a well presented evening 5 course taster meal. Breakfast was also plentiful and brought by a most amiable and attentive lady. All staff that we met were of the same ilk. All in all, a lovely place to stay -recommended - and would stay again but would request a more conventional room.
We were shown to our room which was room 4. A lovely room overlooking the garden & fields beyond. Warm & comfortable with a settee rather than the usual chairs which was welcome. The five course menu was delicious and well balanced. All the staff we met were friendly, helpful & efficient. I'm sure we'll be back.
My Wife and I have just returned from an overnight stay at the Moonraker. We were greeted at reception and told that we had been upgraded to a suite which was a lovely surprise. We had a nice room with a four poster bed and a super bathroom with a roll top bath. The 5 course taster menu last night was very tasty and well cooked. The breakfasts were equally of good quality with smoked salmon that had been smoked on site and the eggs came from the hens at the hotel. All of the staff were very pleasant and attentive and we were very well looked after. We will definitely stay there again in the future. Many thanks, Paul & Anne Johnson
This is a beautiful hotel with delightful staff and delicious food. It was very dog friendly with even a little dog bed in the room. The dog rooms are located across from the main hotel and would also be very suitable for disabled travellers. I hope to be able to return in the very near future.
I've stayed in this hotel numerous times due to working nearby. The hotel is always quiet midweek, the staff are very friendly and always helpful. But without a shadow of a doubt the quality of the food is always spot on every meal is quality at a great price. Keep it up.
Picked this hotel as we had previously stayed there. Work in retail and after a tough christmas/new year, just wanted somewhere quiet to stay. The hotel is very old worlde, which my partner and I love. Room was comfortable and clean. Unfortunately very squeecky floor boards in the room above disturbing our hopeful lye ins. Breakfast was to a high standard and kept us going through the day. Skipped lunch on all 3 days. Great base to visit Bath and Bristol. The staff are fantastic. On the first night a young chef took us to reception as it had moved from our last visit to the hotel. Linda at breakfast is an absolute joy. Funny, witty and cheerful. Not put off of visiting again, but would ask for a quieter room.
Stayed for five days recently. There had been a wedding the day before our arrival. Courtyard covered in confetti which progressively got more and more dangerous to walk on as it rained. Could have been swept up. Window cills in restaurant were covered with sticky glass marks and spilt soil from pot plants on arrival and still there five days later. Food spilt on floor by a baby second day of our break still on floor day we left. Carpet threadbare with dangerous slits in carpet to our room. Had I worn heels would have worried for my safety on the stairs. Various bits of paper etc noted on floor in communal areas still there from arrival to departure.Shower took two days to repair and toilet cistern drips 38 times after flushing and initial filling. Bit irritating in the night.. Needs a good renovation and a decent cleaner. No-one on reception for 20 minutes when we tried to book in. Menu is seasonal - changes every three months, no change in even soup flavour. If you don't eat fish gets a bit boring after four meals. Extremely salty meals - I usually put salt on my food. Large pot hole at entrance to hotel could be filled with something. Not the break we were expecting from their own write up or some other peoples views. Good point - lovely bed and linen - but bedroom carpet gradually got grubbier and grubbier with black sequins appearing ? where from - I didn't have anything with sequins on. So obviously not vaccumed during our stay - bit dubious if it was before our arrival even. We did not wear shoes inside the room and we are mid 60s so do not cause the sort of mess that gradually appeared. Bathroom bath panel exceptionally water stained, toilet brush rusty and damp patches noticeable in bathroom and bedroom window cill. No offer to carry suitcases up steep stairs to room until person showing us to room noted difficulty climbing stairs - (guest has two artificial knees). Property definitely needs a good paint, replacement carpets and attention to detail. If you write that you hand out home made museli bars on arrival - do so. Only minor point but if you pay hundreds of pounds to stay somewhere and is classed as AA starred with rosette food would have expected something better. Have photos to back up all above.
We had a travelzoo voucher give us at christmas to stay at the moonraker trowbridge, but when I went to book for a Friday night we were told no rooms avalible. But when visited my booking .com site there were rooms avalible. Contacted hotel direct but they would not help us at all. Very poor.
Sleeping_Bear_Hotels, Manager at The Moonraker, responded to this review
Dear Travel605459, Thank you for taking the time to leave your feedback with us and I am sorry that you feel you were unable to use your Travel Zoo voucher with us. As mentioned to you by our reservations team, the Travel Zoo voucher you were kindly bought for Christmas are subject to availability and the date which you wanted to book was unfortunately fully booked. The Travel Zoo website does advise guests to call ahead to the hotel before purchasing these vouchers to check that your desired dates are available, I can only apologise that we were fully booked for the particular date which you wished to book. I hope we have the opportunity to welcome you to the Moonraker Hotel in the future. Kindest regards, Lauren Harding Deputy General Manager
Location is easy to get too. The room (No 11) was in one of the outside converted stables. Big enough room but definitely showing signs of tiredness and everything could do with a refresh. Evening taster meal was included in the price - Although tasty, it is trying hard at being Michelin level through presentation but not succeeding. I have visited many country manor type hotels with tasting menus and this was lacking quite considerably. I have seen bigger sprats than the size of 'smoked mackerel' that was served on the fish course.I feel that the menu was certainly designed for the offer, which is somewhat disappointing. If the standard of the a la carte menu had better options then this also reflects on how this place is run. After retiring back to the room after a couple of drinks, I noticed the room getting cold. After checking the heating it transpired the heating had gone. After calling the out of hours mobile number (no reception after 11pm), they duly supplied an electric heater which did help to at least take the chill off. When going over to breakfast in the morning, another guest asked me if I had no heating over night. So it was never actually fixed for the rest of the rooms......Glad I called when I did. Breakfast again was average. The food itself was to a satisfactory standard but the service was absolutely terrible, many tables having to ask for service/orders. Cafetieres were of short supply, they had to wait for one to clean so I could have a coffee. Again this just re-emphasizes that the hotel is being run to a cost but attempting to supply a higher end experience. When checking out, the gentleman in front of me was also putting in several complaints about his room - shower not working and no TV remote. All in all, for the price I paid, it could have been worse. If I was paying full price then it would be a different story.
We stayed recently with the pooch and had a great time. We found all staff to be very friendly and nothing was too much trouble. The room was a good size with a very comfy large double bed and had great facilities. We enjoyed a superb evening meal as part of the SE package and both thought the food was outstanding! Equally, breakfast was fantastic too and service was great. Will definitely return to the moonraker!
We enjoyed out stay. House and garden are beautifully set up and the rooms are clean. Staff was very nice Didn't give five stars since the house could need some love here and there concerning moldy windows and walls (It's an old building)
Faultless place, beautiful part of the country and an authentic boutique feel. Breakfast was particularly superb with their own smoked salmon and free range eggs to die for. Absolutely would stay again and will recommend to family
On arrival at the Moonraker my wife and I were met in reception by a very pleasant and efficient young lady who then personally escorted us to our room (and insisted on carrying our suitcase). The room was spotlessly clean and the large double bed was very comfortable. The good sized bathroom with bath and overhead shower was also immaculate and well equipped. Due to other commitments we did not have dinner at the hotel but we enjoyed an excellent full English breakfast the following morning. Thanks to the helpful and friendly staff we enjoyed an excellent short stay in this lovely hotel.
I chose this hotel as it was near to where I was working and it had good reviews - they certainly lived up to that - I arrived late, I was welcomed and a real effort made to ensure that I got something to eat. There was water in the room which I really appreciated. I will be back!!
We stayed one night here as a treat for our parents' anniversary. We were very pleasantly surprised at the variety on the menu and were overwhelmed with just how good the food was. The sake cured salmon and steak particularly stood out, but everything was so good!! Lovely rooms and staff, thank you so much!
Absolutely stunning place! Stayed here as a birthday present for the weekend and it was amazing. The room was lovely and clean, the food was also good. The staff, especially the woman at reception, were lovely and couldn't do enough.
MiraCampeanu, Food & Beverage Manager at The Moonraker, responded to this review
Dear Guest, Thank you very much for the lovely feedback. We are all happy you had such a great time here at The Moonraker Hotel and we hope you will celebrate every birthday with us . Looking forward to welcoming you back soon. Kindest Regards, Mira Campeanu Food and Beverage Manager
We booked this place in our trip to Bath and we stopped for one night. I have to say that for 1 night is ok but we regate we had dinner there because the location is nothing special and the food menu is limited with same prices as a cute and cosy pub. The room was nice and cleaned but definitely too warm and when we had breakfast they didm't have porridge and the coffe machine was broken. So overall it was ok but not a great experience.
MiraCampeanu, Food & Beverage Manager at The Moonraker, responded to this review
Dear Gues, Thank you for taking the time to write a review about your stay with us and we appreciate both positive and constructive comments. We are very sorry you had not enjoyed the dinner with us , we normally get very good feedback on chefs menu. Pubs food normally comes from frozen but All our ingredients are fresh , some from our kitchen garden, food it is cooked from scratch by our passionate chefs . Also , we are sorry for not having the porridge available that morning, but we have so many choices on the menu ( full breakfast, smoked salmon , smoked in our own smokery and scrambled eggs, eggs Benedict / Royale or Florentine, Vegetarian Breakfast, and a full buffet with cereals , ham and cheese, pastries and croissants, fresh fruits and dry fruits, prunes, jams, nutella, etc). The only coffee we can't serve it is espresso due our coffee machine problem but it will be fixed soon. We can do americano/ cappucinno/ cafetiere or cafe latte. Only coffee we serve for breakfast it is freshly brewed coffee in a caffetiere . We are changing the menu again and we hope you will give us another chance if ever in the area. In the summer is lovely here. Best Regards, Mira Campeanu Food and Beverage Manager
Stayed here on business and really felt like a guest. Food and drink was lovely but a bit expensive . Rooms were nice and spacious. Will return again and explore the area when not on business. Hot water could be improved.
Absolutely loved it, will be back in the spring or summer when the weather will be better, I bet it is glorious. The food in the restaurant was excellent, I would love to sample more dishes there. We both look forward to it.
I stayed here on business trying to find something a little less sterile than the normal “business hotel” chains but still within my company overnight budget. The Moonraker is a grade 2 listed building with a lot of character and history going back over 500 years. I wasn't provided with a room within the main building itself but one of the rooms in the converted outbuildings. I was initially a little disappointed as the main house looked so interesting, but the converted rooms were very nice, oak beams, antique furniture and an extremely comfortable bed. TV reception a little dodgy, no BBC channels, but WiFi signal was good enough that I could use my laptop, so not really an issue. I did eat at the restaurant, great choice....set three course meal at £20.00 was fantastic value and really nice. All the staff at this hotel are really friendly and accommodating....a credit to the hotel. Would I stay here again....most definitely.
MiraCampeanu, Food & Beverage Manager at The Moonraker, responded to this review
Dear Guest, Thank you very much for taking the time to write such a nice review about us. We are glad you have enjoyed your stay here at The Moonraker Hotel and we look forward to welcoming you back if ever in the area. Our Set menu changes weekly and we are in a process to change the A La Carte Menu as well so you can have a good variety of dishes to choose from. Please book direct with our reservation team and ask for one of the Manor House Rooms so we can block it off for you. Best Regards, Mira Campeanu Food and Beverage Manager
Wow, what a gorgeous hidden treasure. Having lived in the area for 4 years I was unaware of this wonderful hotel. Now back in the area for business I stumbled upon this hotel. A Grade II listed building bursting with character. Staff were very attentive. Food fresh and delicious. Being gluten intolerant is always an issue for me, reducing some menu choices to steak and chips. Not here, free complimentary bread, olive oil and balsamic vinigar, gluten free! Chef made my main course gluten free, nothing was too much trouble.I will certainly be back
MiraCampeanu, Food & Beverage Manager at The Moonraker, responded to this review
Dear Sue, Thank you very much for the lovely review. We are happy you have enjoyed the stay with us and we look forward to welcoming you back again. Chef and his team in the kitchen are trying their best to cater for all dietary requirements as all guests to feel welcomed in our restaurant. Kind Regards, Mira Campeanu Food and Beverage Manager
This was our first time to the Moonraker myself and my colleague and we found the staff to be very welcoming. We booked in for a meal in the evening and found the food to be very good and the staff to be very welcoming and interested in you, thank you all.
MiraCampeanu, Food & Beverage Manager at The Moonraker, responded to this review
Dear Guest, We are glad you and your colleague enjoyed your dinner in the restaurant and you found the staff welcoming. Thank you very much for your feedback . We are all hoping you will stay with us if you ever in the area again. We are changing the menu and will be even more there for you to choose from. Best Regards, Mira Campeanu
Nice Hotel in a convenient location A bit on the pricey side for the food, we chose one of the many local pubs for evening meal based on choice on the menu and price. The room was nice and cozy and the radiators were on max heat making the room stifling There were several cobwebs located on the lampshades and in the corner of the rooms. Breakfast was nice and fresh but again pricey for what you got. Nice stay shame about the weather but hey you cant book that
MiraCampeanu, Food & Beverage Manager at The Moonraker, responded to this review
Dear Guest, Thank you for taking the time to leave a review about your stay with us. We are very sorry for the cobwebs situation, I had informed our housekeeping manager and she will discuss with the team to make sure this wont happen again. We hope you will visit us again if ever in the area. We are changing the menus and the prices are going down now , so we hope you will have dinner with us next time as no pub around the area will provide better food. Chef is cooking everything from scratch and all ingredients are fresh, some even from our garden. Please check our website for the best deals with breakfast / dinner or both included . Best Regards Mira Campeanu Food and Beverage Manager
Another visit to The Moonraker - a little gem of a hotel just a few minutes drive from beautiful Bradford-on-Avon. A super rural location that guarantees a peaceful night's sleep. A super breakfast every time with plenty of choice. Lovely staff that go out of their way to make your stay an enjoyable one.
We chose this hotel as part of a weekend getaway where we could relax but have the chance to venture out if we wanted to. It's the perfect location for just that and only a 20 minute drive to Bath. Our room was beautifully decorated and had the most gorgeous bathroom with The White Company toiletries. The staff here go above and beyond to make sure you have everything you need and nothing is too much trouble for them. After one of my requests, one of the staff took the time and trouble to leave a personalised note for me which we were greeted with on our return to the room. It truly showed genuine care. Breakfast is cooked to order and was great and beyond filling. The staff at breakfast were all super friendly and caring. I would definitely go back again, but next time for longer. A huge thanks to the staff for a perfect stay. Our trip
Perfect location for a visit to Bradford on Avon, Bath and Lacock. Room was cosy, double bed very comfortable and staff were very friendly, helpful and professional. My only criticism would be that we had requested a twin room at booking (via Booking.com) and were given a double that also had a sofa bed as the second bed. There was therefore quite a marked difference between the comfort of the two beds. Also only one vegetarian option on the menu hence we did not dine in the restaurant. Other than that a lovely stay thank you.
Normally a great and quiet location for visiting Bath. Unfortunately this time due to other guests this was not the case. The room was not as good as the one stayed in previously - quite tired in areas and black dog hair on the carpet.
the location was excellent , the staff very good and polite,the room we had needed updating otherwise the overall stay and the wedding was excellent, really not much more to say would recommend this venue for a wedding
We arrived Wednesday late afternoon, the day before the Wedding we were attending on Thursday. We were given Room 14 in the main (original) part of the hotel (above reception). A standard room apparently: cost - £92! First appearance: very ‘country hotel' style. Low beamed ceiling, quaint bathroom, creepy floorboards, etc. However, whilst unpacking: we realised you could not hang anything really except trousers over a hanger in the ‘minute/short' wardrobe. So: we were away for 3 days - we ended up with clothes everywhere (on curtain tracks, picture frames, even the ironing board). I returned to Reception and asked if we could be moved to another room. Told not possible: no rooms available. Advised it is a short wardrobe in our room as taller ones cannot be taken upstairs!!!??? Also: only one usable drawer at bottom of wardrobe for all flat clothes (jumpers, tops, etc..) During the evening... we visited friends in other rooms who had paid the same rate... we felt like the poor relatives! The comparison of rooms was like ‘night and day'. I was advised to send an email to The Manager, expressing my concerns. I did on Wednesday evening. We stayed in the room... The Wedding was fabulous ... The food excellent. The banqueting staff were brilliant... very efficient and friendly. Breakfast was great... lots of choice (and the same friendly staff who had been working the day before at the wedding). All a credit to the hotel. By Friday... I had no reply from The Manager. We checked out of the hotel with no contact from her. I resent my email. By Saturday morning I was quite angry at (in my opinion) the total lack of customer service as I still had not had a reply. I then wrote to the owner...copying in my previous mail. Only then did I get a response from the acting Manager. It contained... Reasons/excuses ... for not being in touch. I was advised she (the acting Manager) and Housekeeper would inspect Room 14 to check it out... with a view to considering improvements for storage. I do hope so, for the sake of future guests. I cannot believe I am the first person to mention this?! The hotel was altogether ok, albeit when we returned at about 1030 on Wednesday night after a meal out with fellow wedding guests... the bar was shut and in darkness?! The night before a wedding with (apparently) a hotel full of guests!!??!! As country hotels go: it's in a good location between Trowbridge and Bradford-on-Avon. Very clean. Good parking. Great restaurant staff. BUT: I simply cannot abide bad Customer Service. I was a customer who was very unhappy with our room. I wrote an email as requested (by the acting Manager who had been contacted at the time of my request to move). Then no response or any contact whatsoever. Not a note... a voicemail message on the phone - nothing)!? For this reason I have put my rating at just 3 stars. I stress though: this unfortunate experience did not spoil an otherwise fabulous friendly and happy event. It did however take the shine off our stay.
Very comfortable large rooms. Plenty of hot water, but bed was 2 singles together.Having a sofa in the room was good. T.V. needed re - tuning. Good breakfast - plenty of choice, but too early! Dinner menu had choice, but fish and chips were disappointing. Building interesting and gardens were lovely, but the view out the back was rather neglected, which was a pity.
This hotel was an amazing find. While my dad was with me I loved that they had free parking and then when it was just me I was glad that they were so near to the local bus stops and the train stations as I utilized both! I even booked a taxi through the hotel which was very easy and convenient to do. The hotel has a nice feel to it. I love that it's somewhat isolated in the sense that it's not completely surrounded by other building and such if a big city but also not so far removed that I couldn't navigate it without a car. I felt that the hotel was a very nice mix of a cabin rustic and hotel luxury. Upscale but not snooty. The bed was super comfy and plenty big. The staff were all very kind, knowledgeable and helpful and available all day if needed. The option to eat breakfast and dinner as well as as a bar on property was very nice and convenient as some public transportation is trickier or more nerve wracking for a girl unused to using transit options at night. Loved the room—definitely wasn't just a little shoebox sized space as many places are for the same price or more. Great trip. Great hotel. Great experience. We went to Bath, Stonehenge, Lacock Village, Castle Combe Village and the Heathrow Airport from the hotel and none of them were too far. The airport being the furthest at 2 hours given the traffic at the time.
The rooms round the courtyard, at the Moonraker are comfortable and very spacious. Good beds and I think there mattress toppers on them. Interesting and suitable decor for an old building - the bed posts come from an old hotel's staircase and have been used to great effect. Lots of hot water and tea and coffee - making facilities were very welcome after busy days out sightseeing. Good breakfasts and very cheerful, friendly staff. Pretty gardens at the front and in the courtyard.
I stay in a lot of hotels with the job I do. This hotel is by far one of the nicest. I was shown to my well decorated and spacious room with amazing views and the given some home made flapjack as a welcome. The restaurant for an evening meal was very lovely and relaxed. The host “Jo” made our evening. She was so friendly and had a good conversations with us. Just a very good host and made us feel so welcomed and at home. The menu is a bit pricey for how it reads (ie fish & chips £17) But! The portions are generous and the food is very high quality and to be honest very tasty. The chef made an amazing creme Brule also (highly recommend) An over all fantastic stay and I will be back!
Our weekend break at The Moonraker got off to a promising start when we entered the reception area and were greeted by a very friendly and welcoming lady, who showed us round and then accompanied us to our room. This was room 17, which was a deluxe room. The room was large and light and airy with a view over the gardens and had a lot of character. The staff in the restaurant were excellent, as was the food at dinner, which was prepared with flair and imagination, utilising top-quality ingredients. Breakfast was also excellent with plenty of choice and was again prepared with very fine ingredients.
A quiet hotel with a nice atmosphere. The hotel is located back from the road and overlooks the countryside. We were in the smallest room (6) in the main part of the hotel, but found it perfectly fine for our stay. Plenty of parking.
Our second visit was as good as the first and we look forward to our next stay Our Deluxe room was large enough for our friends, another couple to join us to socialise and play board games although we did need to move 2 comfy chairs from one room to the other. The food was really good both the evening and breakfast meals. The wine seemed a little expensive however.
Stayed overnight on our way to Wales. Beautiful, very comfy rooms, especially comfy bed, very nice and very very helpful staff, great dinner and breakfast, nice dog-walking area nearby, beautiful garden, and a relaxed athmosphere.
Had a 3 night stay and found staff very polite and helpful. First night I had a poor sleep due to other guests, the staff moved my belongings to another room with my agreement whilst I was away all day.Had a great sleep the next two nights. Thanks go to Linda,Donna and the two girls on reception.
We stayed overnight on our way back from our wedding in cornwall 2 years ago and loved it so much we returned for our anniversary for a long weekend. The building is beautiful and lovely decorated. Very dog friendly too!
Very nice and relaxing couple of days. Will be going again when down south again. Ideally placed for West Wilts. Room clean, bed very comfy. As was the sofa, which is unusual, Dogs appear to be welcome too.
This hotel is a secret tip. It is so lovely with its old but wonderful rooms. The staff is great and so friendly. And if you will be in this hotel don't miss the really fine food. Both, breakfast and diner, were exzellent.
Wherever Life Takes You, Best Western Is There®
Each Best Western® branded hotel is independently owned and operated.