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Best Western Hotel Cologne Airport Troisdorf, Troisdorf

3.0/5  - basé sur 83 notations.
Larstr. 1, 53844, Troisdorf, Germany - See map

Enjoy the best location in Troisdorf with good connection to Airport Cologne. Our Best Western Hotel Cologne Airport Troisdorf is centrally located between the cities Cologne and Bonn and well connected to the Airport & Fairground of Cologne as well as to the highway A59. Hotel is specially suitable for business guests and leisure guests visiting our beautiful Rhineland. Hotel provides 88 guests rooms and 4 conference rooms with excellent service in familiar atmosphere.

Best Western

Hotel Cologne Airport Troisdorf

LABEL_ITINERAIRE

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Hotel advantages

  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 83 guest reviews
NOTE ISSUED
Excellent
9
Very Good
24
Average
33
Poor
12
Terrible
5
REFER TO NOTICE
Business Business
28
Couples Couples
27
Family Family
10
Friends getaway Friends getaway
9
Solo travel Solo travel
5
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good Hotel"

2
01/05/2018

Great hotel, good rooms but problems with the Trivago booking. I phone to the hotel but no one kan sai if the booking is good. At the arrival it seems that i have no booking for me (i make a booking and pay by paypal) so not verry simpatic. I must have irritated to get my room so not verry friendly hostess.. Next time i'll go somewhere else even if I do not know if the problem comes from them !!!

"Nice hotel"

4
23/04/2018

I mostly book at best western hotels cause i know what i can expect. I like the rooms, I like the breakfast. For me everything what I need is there to have a good stay. It was easy to find the location!

Sandra Z, Manager at Best Western Hotel Cologne Airport Troisdorf, responded to this review
Dear Guest, Many thanks for making our Best Western Hotel Cologne Airport Troisdorf the hotel of your choice. We are happy, that you enjoyed your stay with us and liked our services and facilities. Looking forward to weloming you soon again at our hotel we wish you all the BEST! Yours sincerely Katja Weiß Hotel Manager

"Decent motel but no best western hospitality"

3
01/04/2018

Parking lot was not well lit, no clear indication. Check in personal was overwhelmed with regular responsibility. Didn't recognise the Diamond status and ignored room upgrade and welcome gift. Very bad service for loyalty members. Hotel looks like a motel, rooms are decent and clean. Bad WiFi, unappealing bar. Breakfast was overcrowded but at least the staff was accommodating. Check out again was not really pleasant. Reception staff looked like they really don't like the hospitality industry.

Sandra Z, Manager at Best Western Hotel Cologne Airport Troisdorf, responded to this review
Dear Guest, Many thanks for making our Best Western Hotel Cologne Airport Troisdorf the hotel of your choice. We are sad, that you did not feel comfortable with your stay. The comments of our guests are always important to us and help us to prove and improve our quality and service continously. Therefore thank you for your comment concenring the front desk. We already talked to the employee and briefed him again on the Best Western standards, especially for loyalty memebers. Please accept our apologize for the inconveniences caused. We hope, you give us a second chance to convince you of our hotel and are looking forward to welcoming you again at our hotel. BEST regards Katja Weiss Hotel Manager

"No services"

3
16/03/2018

I stayed in this hotel for business and knew that it was in a pretty industrial area, but there are NO services at the hotel to make up for the lack of offerings in the area. There is a basic breakfast buffet, but no restaurant or gym, nothing within walking distance, and no safe walking routes with sidewalks near the property. Also, the walls are very thin and the windows don't do much to keep out the very close traffic noise.

"business trip"

3
21/02/2018

Strategic hotel, near Cologne airport and city centre ; good room , but bathroom old style . nice lobby area but breakfast room so small and with no professional staff ! About prices are in good cheap way !

"Average Hotel with some Problems"

2
04/12/2017

Rooms and breakfast as quite average. One of the problems is the lack of sufficient parking space, hotel parking was full and even the neighboring streets were blocked entirely by hotel guests. Furthermore, the wireless is useless: All devices constantly loose the IP address and it takes minutes to renew. While in the shower, I noticed that the soap dispenser was empty. The strangest thing was the checkout: I tried first after breakfast to checkout when there was nobody in line. Problem was that the receptionist is also handling incoming calls. After each call, she has forgotten the room number and we restart the process. After 10 minutes, more people line up and she suggests that I get my luggage first from the room and we then do the checkout. At the 2nd checkout session, the process repeats, overall I had to give the same person my room number 5 times during 2 checkout sessions.

"Could be better"

3
28/11/2017

Staff are extremely nice, rooms are clean, but to offer a meal while sitting on the bar chairs...could offer the tables in the breakfast area, just saying. Breakfast should get more attention, since it would take a bit too long to replace some items. Also, should invest in an English degree for staff, since at least two I spoke two could not speak english very well. Parking was full, not their fault, though. It is what it is.

"Disappointing"

3
04/09/2017

The Best Western Troisdorf is conveniently located South of the Cologne/Bonn Airport. Overall it is a disappointment though. What we liked - Convenient bed but rather on the small side - Large rooms - Free WiFi - Modern shower with nice water pressure - Air conditioning in the room What we did not like - Though advertised throughout the whole hotel the breakfast is below standard. Not much choice, standard cheap cheese and you need to wait quite some time for a coffee. Tables not clean and service very slow, unorganized and unfriendly. - Elevator out of order and/or very old (and missing a TUV checkup) - Service in the bar slow, atmosphere is not convenient - Check-in unfriendly, check-out unfriendly. I had to ring the bell to get one of the three ladys in the background to interrupt their personal talks and check me out. Not one single friendly word - nobody cared if I liked it - Parking 9 EUR / night - Outside sitting area cluttered and dirty ... nobody really wants to use the tables - Surrounding and especially the highway very loud. Sleeping with window open impossible - Inside the hotel very loud ... you can hear every move of neighbors I will search for alternatives next time.

Sandra Z, Geschäftsführer at Best Western Hotel Cologne Airport Troisdorf, responded to this review
Dear teaki78089, First of all we would like to thank you for your stay and for your detailed feedback. I am really very sorry to learn that you experienced the mentioned inconveniences during your recent stay. Please accept my sincere apologies. I will talk to the entire team and I promise that this is not the kind of service we usually provide to our guests. We would be very pleased to welcoimg you again and conveince you of our usually good services. BEST regards from Troisdorf, Bettina Alberts, Cluster General Manager Köln

"Newer again in Bets Western"

2
11/08/2017

We came to the hotel to celebrate the birthday. We chose the hotel just because it had (according to the websites) a restaurant and that there is a consideration of exercise constraint. In hotel we feeling that everything is just big "robberry" and the level was not what we expected. We are really disappointed with this mini-holiday.

Sandra Z, Manager at Best Western Hotel Cologne Airport Troisdorf, responded to this review
Dear heidihB2768LL, Thank you very much for your stay and your detailed review. We do apologize that our services have not met your expectations. We would be pleased if you would give us the oppotunity to welcoming you again in the near future. We are sure that we could convince you of our good service. In the meantime we send you our BEST wishes, Bettina Alberts, Cluster General Manager Köln

"Feel bad"

1
01/07/2017

Yesterday we wiped in the hotel to stay. We got a room with a dirty ceiling like water stains but we are tiredness and we did not change the room. In this morning around 10:30 o'clock we wanted to eat breakfast and we wait 15 min for one cup of coffee .Then the waiter knocked the door with the trolley to breakfast room and he yell to us and other customer ' do you want any food ?' because he want to close the restaurant but its not time to close . After he yell at us, the waiter took the food on the buffet for himself and go inside the kitchen to eat and he let the rest from the buffet and didn't come back. I feel very bad to see it and I don't want to visit the best western again.

Sandra Z, Manager at Best Western Hotel Cologne Airport Troisdorf, responded to this review
Dear Tphat19, I am really very, very sorry for the incidents during your recent stay with us. This is absolutely inacceptable and we do kindly ask you to accept my sincere apologies. This will for sure never happen again, as we took all necessary steps to avoid repetition. We would kindly ask you to come back and see that this is not the kind of standard and service that you find in our hotel. In the meantime we wish you all the best. Yours sincerely, Bettina Alberts, Cluster General Manager Köln

"Transfer night "

2
21/06/2017

I Have been in this hotel for 1 night. The position is good respect the Cologne airport. the hotel is a normal one but with some small problems .: - there was only 1 small Towel (No washer towel) - in the breakfast area there isn't a proper control to seen of some food or juice is finish so you can Wait some time without them. The rest is ok.

Sandra Z, Manager at Best Western Hotel Cologne Airport Troisdorf, responded to this review
Dear Gianluigi, First of all we would like to thank you for your stay, but also for the detailed feedback, which helps us to improve our services. We are very sorry for the inconveniences you experienced during your recent stay and kindly ask you to accept our sincere apologies. We would be more than happy to welcoming you again at another occasion. Yours faithfully, Bettina Alberts, Cluster General Manager Köln

"Excellent location if you want the airport..not so much he city"

3
22/05/2017

I can't complain too much as if you're looking to stay at a hotel right by the airport, it's only a 10 minute drive there. However if you're looking to get to the city it's a few hops on transit and about a 45 minute venture out. The hotel itself - unfortunately the air conditioning wasn't working, but the kind maintenance guy offered a fan which assisted greatly for the next night. The rooms are typically small European functional spaces. Not too glamorous, but works if you need a decent sleep with no fuss. You'll have to keep the windows closed though as it's located right beside a highway. The front counter workers are friendly and over the time I stayed they had to deal with many different language barriers, but were always polite and patient. I love German breakfasts....very simply put, so the complimentary breakie served me just fine! Coffee was a little hard to find, but if there is anything missing the wonderful servers will get whatever you need. Over-all it's a perfect place to stay for a quick overnighters if you're catching a flight the next day ( no airport shuttle though ).

Sandra Z, Manager at Best Western Hotel Cologne Airport Troisdorf, responded to this review
Dear DaRealAlliG, Thank you for the very detailed review. We are glad to learn that our services met your expectations. We would be more than happy to welcoming you soon again in Troisdorf. In the meantime we send you our best wishes, Bettina Alberts and Team

"Standard hotel"

3
30/03/2017

Nothing special to say. Standard hotel. The room is ok except that the bed blanket was pretty small and the shower towells also. The breakfast was also ok. The location is convenient near a busy road. Its a hotel to stay in a business trip but do not recommend if you are travelling in vacations.

Sandra Z, Manager at Best Western Hotel Cologne Airport Troisdorf, responded to this review
Dear Rui, Thank you very much for your stay and the feedback. We are very sorry that not all our services were to your full satisfaction. Should you travel to Troisdorf again in the near fututre, we would be pleased to welcoming you again. In the meantime we send you our best regards, Bettina Alberts General Manager

"Comfortable good hotel "

5
06/03/2017

Great comfortable hotel convenient for Cologne-Bonn airport and surrounding cities such as Düsseldorf Friendly staff and very clean hotel, may have just had a refurbishment. Beds are uber comfortable Wifi is free on in lobby and rooms I would happily use again.

Sandra Z, Manager at Best Western Hotel Cologne Airport Troisdorf, responded to this review
Dear Sean O, Thank you for choosing our Hotel for your recent stay. We are very glad to hear that we fully met your expectations! Visit us again if you travel to this area in the near future. We look forward to welcoming you soon again. In the meantime we wish you all the best! The team from the Best Western Köln Airport Troisodrf