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Best Western Plus Hotel Traverse City, Traverse City

4.5/5  - basé sur 512 notations.
305 Munson Avenue (US 31), 49686-3069, Traverse City, United States - See map

One of the most awarded Best Western's in the last three years, winner of the M. K. Guertin "Hotel of the Year" award for the 3rd consecutive time in 2018. We have won multiple awards for our customer satisfaction, loyalty program and overall service. Nestled at the base of Old Mission Peninsula, between two lovely pristine bays of water off of Lake Michigan, the newly renovated Best Western Plus® Traverse City puts you close to all the attractions and beauty of Traverse City. With seven (7) different room styles to meet your traveling needs, all rooms are deluxe with a microwave, mini-refrigerator, 42-inch HD cable TV with HBO, wireless fiber optic high-speed Internet, in-room coffee/tea maker, and hair dryer. Our complimentary full hot breakfast is a great start to your morning. After a busy day of sightseeing, come relax in our 24-hour 11 foot deep indoor heated pool, deepest in the city. Our extensive renovation will make your traveling needs easier with a new fitness center and guest laundry. Subject to availability, our shuttle can help you experience some of the area's best restaurants, microbreweries, wineries and shopping. Whether you are here to explore Sleeping Bear Sand Dunes National Lakeshore, visit numerous microbreweries or wineries, our heroic hospitality, clean well-appointed rooms and friendly knowledgeable staff will make for a memorable stay in Traverse City!

Best Western Plus

Hotel Traverse City

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 514 guest reviews
NOTE ISSUED
Excellent
372
Very Good
112
Average
19
Poor
6
Terrible
5
REFER TO NOTICE
Business Business
48
Couples Couples
190
Family Family
206
Friends getaway Friends getaway
48
Solo travel Solo travel
12
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"GB guy,"

5
12/07/2018

Nice property. Friendly staff, clean rooms, good breakfast, good location. We would would stay there again. Good rate. We had never stayed there before. Apparently it was remodeled not too long ago.It was nice and quiet at night. The elevator could be a bit faster though.

"Great hotel with an even better shuttle "

5
11/07/2018

Hotel staff was very friendly. The rooms were clean and the hotel offers a free shuttle service to downtown. Scott the shuttle driver was a super nice guy and full of tons of information about the city. Hotel staff even helped us book our next room at our next location. I recommend this hotel to everyone

"Best place to stay!"

5
10/07/2018

Great two story room! Clean and comfortable beds! You will absolutely love the attention and service you are given by Alan each morning in the breakfast area! He and Judy make sure your plate and cups are always full with fresh hot foods to get your day started. Thank you Alan and the entire staff at BWP for your excellent service on our vacation!

"LOVED our stay at the Best Western Plus in Traverse City"

5
09/07/2018

We stayed for four nights over the 4th of July weekend at this location. We also brought our dog Saul with us and the staff were most friendly and accomodating of pets. They made us feel very welcome. Alan and Judy at the cafetaria are just wonderful people and work hard to provide a very good complimentary hot breakfast. Also, Christy at the reception was very friendly and helpful and gave us the right recomendations based on our needs. Would definitely consider staying at this location again!

"Great hotel + staff!"

5
03/07/2018

Their corporate office should be proud! This hotel is really clean, with comfortable beds, and a super helpful and friendly staff. Morning breakfast isn't a standard "continental", but offered scrambled eggs, bacon, sausage, waffles, and more. Alan from the kitchen staff is attentive, and informed me one morning that he made extra eggs for me, since I showed up just before breakfast ended on morning, and he knew I would be there the next day. I can't say enough, we will definitely stay again. THANK YOU!

"Great experience!"

5
29/06/2018

The staff was professional, efficient and friendly when we checked in. The Assistant Manager, Carrie made us feel like family and reminded us that they would have fresh cookies from 6 pm until they ran out. The room was clean with comfortable beds. Breakfast was good and they gave us a few pieces of taffy when we checked out. What more could a couple of foodies ask for? Traverse City has a special vibe to it and we will be back to check it out in the future and we will definitely stay at this Best Western!

"Wonderful!"

5
26/06/2018

Breakfast every morning was a fantastic experience! Food was great, lots to select from. Everyone in the family was happy. Alan was so helpful and made sure we had everything we needed! Alan's hospitality started each of our days with a ray of sunshine!

"Clean and Quiet"

5
24/06/2018

I stayed in a double queen loft suite for 3 nights on a wine and beer trip to TC. The hotel was exceptionally clean and the staff could not have been more friendly and helpful. The spiral staircase to the upper bed is smaller than it looks and the bathroom, while new and spotless, is tiny, and it took a little longer than we wanted for four people to get ready in the morning. We enjoyed the heated pool, the continental breakfast, and the complimentary hot cookies every evening. Despite some size issues, this hotel gets a high recommendation from me and my group!

"Angela was awesome!"

5
23/06/2018

Bianka kept are Loft room very clean. Bianka was friendly and very helpful also. Room also had microwave and fridge in room. Also had bed on each floor with tv on each level as well as a sky light and ceiling fan. Angela at front desk was a pleasure to talk with and was very helpful with ideas and things to do in the area. Angela also was kind enough to make us some cookies,since we didnt make it in time for cookies in the evening. Young man doing breakfast also was very pleasant and friendly and always asked how we were and if there was anything we needed. Didnt get his name thou. Angela,Bianka,and the young man doing breakfast were awesome. Great place to stay with a nice pool also 11 feet deep on one end. I highly recommend staying here,if you have any questions,just ask all staff very friendly and helpful,especially Angela & Bianka they are truely an asset to the Best Western Hotel establishment. Great job Best Western on hiring such great people

"Very clean, updated, very friendly staff"

5
21/06/2018

We originally planned a 3 night stay here with our dog. The hotel was very clean, the staff was very friendly, and our room was above expectations. When one of us had a medical emergency we had to stay an additional few nights. The staff could not have been more accommodating and concerned about helping us. I thank them all for making it a comfortable stay.

"UNIQUE,LOVELY VACAY PLACE!"

5
20/06/2018

HAD THE BEST 3 DAY STAY HERE! The Loft Suite was super unique with its winding staircase. The room was well appointed and BIANCA was an excellent housekeeper...it was kept super clean! There were nice touches from the minute you enter the lobby. Fresh flowers greet you as well as a complimentary goodie bag on check in/. AAA members special treats are a great touch! Excellent idea! Later in the evening you are treated to a fresh,gooey,warm cookie snack that just hits the spot! (Nice touches Best Western!) The complimentary breakfast is an easy way to save some dough $$ while visiting this city...BE PREPARED:food in TC can be rediculous$$$!!! We will share this tip though: We discovered a little food gem here... COTTAGE RESTRAUNT. (you can read my review on cottage restraunt in traverse city, by Mrs B, frankenmuth on trip advisor or go to the Best Western front counter and Ask for ANGELA/(ANGIE). Ask her about informatiin on Cottage restraunt ((within walking distance)) This place to eat is awesome! Great value, huge portions,good prices and soooo darn tasty! She can even help you save some $$$ if you eat there! Ask her how! Angie will help you in any way imaginable while you stay at Best Western. She was an excellent source of information for us while visiting TC. She made our stay so enjoyable with her "down to earth" nature and she went out of her way to help us on several occasions. Dont get me wrong, ALL the employees at this establishment were excellent! Counter employees are great,the breakfast bar workers were excellent at keeping everything refreshed up to the very last minute with hot, fresh food. The pool hours are excellent. Rooms/ suites are spiffy. The workout room is kept up too. This is a clean and cozy place to stay and with only around 50 rooms, you will feel like family, not a number. This was my first time here, but its now my choice of stay for future visits. Thanks Angela for adding so much to our trip to TC! We will be back! (Mrs.B, near Frankenmuth, Mi.)

"A lovely place to stay...."

4
20/06/2018

We were very happy we chose this motel. It's brand spankin' new. The staff is helpful, friendly and knowledgeable about the area. The room was lovely (we had a two story loft room), there was plenty of parking, lovely grounds. The breakfast had lots of choices, the folks working the morning fare were helpful, friendly and available. The free shuttle service into town (and pick up when you are ready), was most appreciated. Saved us a bunch of money in parking fees and the drivers were most helpful with places to see and eat. Highly recommend this place.

"Wonderful stay!"

5
15/06/2018

My partner and I couldn't have been happier with our stay! The breakfast was good, the hotel and room was clean, and every staff member we met was appoarchable, helpful, and kind! Great place for a getaway right in the center of Traverse City! Would recommend this place to anyone!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Im thrilled to hear your stay exceeded your expectations and you would recommend Best Western to people visiting Traverse City! We appreciate your feedback on our guestroom cleanliness, complimentary breakfast, and staff. Nothing means more to us than to hear our guests had an enjoyable experience! Thank you again for your wonderful TripAdvisor review and we all look forward to your next stay with us. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great place to stay!"

5
15/06/2018

We really enjoyed our time at Best Western Plus in Traverse City! Angela, Carrie, Jian, and Judy exceeded our expectations in being friendly and accommodating. Great proximity to beach and downtown. We definitely hope to be back!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
We are so happy to hear you had an enjoyable experience and thank you so much for making Best Western Plus a part of your Traverse City travels! It was a pleasure having you as our guest! We appreciate your feedback and kind remarks for our staff that exceeded your expectations. We are looking forward to your next visit and hope to see you many more times in the future! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great Place to Stay"

5
14/06/2018

We stayed at Best Western Plus Traverse City this past week. We were please with the room, staff, and location. The breakfast is a plus, and was a typical Best Western Breakfast. We would stay here again!

"Good visit to our favorite summer town in a hotel that was close to all our activities."

5
13/06/2018

Employees very helpful, friendly, and efficient. We even had a room that was near a rear entrance so we didn't have to take our dog through the hotel.( We think the front desk employees helped with that.) Room was clean and well equipped.Love the fact that our dog was welcomed at this hotel.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Everyone is welcome at our hotel and we are all so happy to hear that everyone had an enjoyable stay! The guestroom we offer your mentioning is a very popular room because you have your own private entrance! Thank you for your feedback on our guestroom cleanliness as well. Our housekeeping team works extremely hard to make sure our rooms are clean. We appreciate you taking time to share your experience on TripAdvisor and we all hope you come back and see us soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Impressed"

5
12/06/2018

I was very impressed with my stay. We were traveling with a pet, and were given probably the best room in the place, with a separate door outside so it was super easy to take our pet out. Our room was very clean, and the staff was super nice. We received a call from the front desk within 30 minutes of checking in to make sure everything was as expected. We stopped by the cookie "happy hour" and the front desk was so nice and gave a cookie to our dog too. It was very quiet, and the free breakfast is another great plus. I would definitely stay here again.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
We are thrilled your stay exceeded your expectations! Nothing means more to us than to hear our guests say they will be back if visiting Traverse City. We appreciate you taking time sharing your experience on TripAdvisor and providing feedback on our amenities. Our guest services calls all of our guests within 30 minutes after check in to fix anything that may be wrong right away. If something is please let us know! Thank you for choosing Best Western while visiting Traverse City. It was a pleasure having you as our guest and we look forward to seeing you again! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great Service "

5
10/06/2018

The staff was extremely friendly and helpful. At check in they gave us suggestions for dinner and at breakfast (Breakfast was really good) the staff was very helpful with the kids making waffles and also made a great suggestion for a scenic drive back home though Sleeping Bear Dunes National Park, well worth the drive. Thank you!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for making Best Western a part of your Traverse City travels! Our staff is passionate about helping people and we love where we live. We're blessed to live in such a nice area and love the opportunity to share it. Our team has experienced a lot of the exciting activities our area offers so we're more than willing to give suggestions on our favorite Traverse City things to do. I'm delighted to hear our breakfast team helped make waffles. We all want to make sure everyone enjoys their stay and we're willing to help anyway way we can. Thank you again for your wonderful TripAdvisor review and we all look forward to your next stay with us. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Pet Friendly"

3
05/06/2018

Not our first choice, but we have a dog traveling with us, and we were referred to BW Plus by Comfort Inn who's owners/operators also operate the BW Plus. Average hotel, but met our needs and was clean.

"Wonderful, helpful staff"

5
04/06/2018

While our family was in town for a wedding, our granddaughter decided to arrive prematurely. We stayed at the Best Western Plus so we could be close to Munson Hospital. The staff was excellent, offering any help we might need. Our housekeeper, Kayla, folded our bath towels into little animals to bring a smile to our faces after days spent in the NICU. There was even a shuttle to the hospital, if we needed. Friendly smiles and a hot breakfast made a great start to the day. Baby is home and doing well. Thank you to Angela and Christie and everyone at the Best Western PlusI feel like we're all friends now. Happy Gramma Patty

"Awesome time with our Fur-Baby here!"

5
04/06/2018

This is a great Hotel to stay with your pet-not many around! Do not want to kennel our fur baby and thankful you supplied our needs! Your staff, the friendliest, I have ever encountered in my life and I am in my 50's! Also nice to start the day with a delicious hot meal included in the price! 24/7 hot coffee and cookies in the evening and a safe place to stay! Love you all!

"Vacation"

4
04/06/2018

Great place to stay. Quiet. Excellent staff. Great recommendation by staff to have supper at The Cottage, including a discount by mentioning the hotel. Will definitely stay here if passing through again.

"Grade A Staff"

5
01/06/2018

The hotel was nice. The staff was excellent. Angela and Christy were an amazing help to me on my stay. When traveling to Traverse City, I was delayed in Chicago (2nd time this has happened) and they helped me cancel my previous nights stay, and re-book for the next two nights, even though I hadn't called them before hand. I really appreciate everything you all did for me. I will be back!!!

"Fantastic Place to Stay!"

5
31/05/2018

We stayed here for our honeymoon, and they were so good to us. Breakfast, pool, and laundry facilities were all great, and our room was beautiful. They even gave us a surprise newlywed gift package. Plus, they had free cookies available in the evening. Customer service was fantastic. If you're in Traverse City, this is a great place to stay!

"Incredible staff"

5
26/05/2018

What a wonderful group of people! My husband and I ended up at the BW+ after giving birth to our baby girl 5 weeks early. We live downstate 4 hours away and I was discharged from the hospital. Our daughter was in the NICU at Munson and everyday the staff would ask how she was doing. They left our reservation open ended because we we unsure of what day our daughter would be discharged. Christy at the front desk was so kind and helped us fax out important paperwork. This was more than just a hotel for us. We will hopefully be back... but maybe just for a vacation next time.

"vacation"

5
25/05/2018

From the minute we arrived the front desk girl Angie was very friendly and very helpful. She recommended places to eat and things to do. We hadn't been there in 18 years and they had a soccer tournament going on. They were very concerned about us not being bothered. The room was very comfortable and very clean for the four days we were there. The breakfast bar was very good and the choices were plenty. The girl Judy was very nice and friendly and kept every thing filled. You could get coffee and hot chocolate all day. Which was nice because my wife likes hot chocolate and not coffee and they had cookies at night.

"Best Hotel Stay I've ever had..."

5
25/05/2018

One of the cleanest hotel rooms I've ever seen. The buildings are kept up nicely and the grounds were immaculate. Super great crew! So accommodating, friendly and knowledgeable about the area. The house keeping folks are amazing! Very nice hotel. Lovely stay... :0)

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
I am thrilled to hear our guestroom cleanliness exceeded your expectations. Our housekeeping team is ranked top 10% for Best Western overall cleanliness and scored almost perfect for Best Western inspection this year. They work harder than most housekeepers because we have pet friendly accommodations but what sets them apart is leadership from their executive housekeeper Heather and their consistency. Thank you so much for your kind words because cleanliness is extremely important at our hotel. We appreciate you taking time to share your experience on TripAdvisor and we look forward to seeing you again! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Simply Amazing "

5
23/05/2018

If I had to describe this hotel in one word: Spectacular! It's hard to figure out where to begin when sharing my experience with Best Western. This is our second year that we've stayed at this location and it will not be our last! From making reservations, calling to make adjustments, walking through the door and during our stay we received outstanding, over the top and genuine customer service. ALL of the staff is courteous, helpful, accommodating and kind-hearted! Just to name a few, Angela, Christy and the General Manager left a lasting impression. This year we got married and needed several rooms for guests and all of our guests were blown away by the cleanliness of the hotel, accommodations (the breakfast and shuttle) and the flexibility of the staff to be there when we needed them.  They made all of us feel at home, offered suggestions and directions to local shops/restaurants and even welcomed our pups with open arms! I just want to say thank you for making our stay fun and amazing. We can't wait to come back. Our friends/family are still raving about the service they received. Thanks so much everyone, see you again next May!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Welcome back and congratulations on your recent marriage! Thank you so much for choosing Best Western to accommodate all of your wedding guests. We know how important it is to make sure everything goes smoothly for a big event like a wedding so thank you for taking time to mention all the details in your guestroom and service you received from our team. Thank you as well for providing the names of the staff that exceeded your expectations. Our staff strives to provide a one of a kind hotel experience and we will be sure to congratulate them for their outstanding service. We appreciate your wonderful TripAdvisor review and we look forward to welcoming you back for another memorable stay next May! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Comfortable, Warm and Friendly"

5
22/05/2018

They really make you feel comfortable- at check in, whenever you pass by, and check out. They asked me how my weekend was during my stay there, and how the wedding went that I attended. The dining area for breakfast was cozy- it didn't have that cafeteria feel to it, the awkward feeling of finding a place to sit. I didn't have to wait to get in line for breakfast or feel concerned about breakfast items running out. You didn't have to take care of your plate because a kind woman would come by every so often and politely ask if you were done eating and proceed to take your plate if so with a warm smile. Also, for a place that's pet friendly, they keep it very clean there. The room I stayed in had a beautiful skylight and loft. The room had the same color scheme as the lobby that had my favorite colors. They are very accommodating- to the point of offering to setup a shuttle service for me to the wedding and reception.

"Can't say enough good things about this hotel and the people working there!!!"

5
18/05/2018

Had the opportunity to spend a few days at this hotel last week as we celebrated Mother's Day and a birthday with our family. We stayed here because the hotel is pet friendly and when I say pet friendly, I mean VERY pet friendly. They have a special outdoor location set aside for exercising your pet and it's stocked with a trash receptacle and waste bag dispenser. Christy at the front desk was so in love with our little dog, Pippa, that she took her picture and posted it on the hotel's Facebook page, making her the celebrity guest for the day! Everyone there was so friendly, helpful and professional. I watched the lady in charge of the breakfast area quickly moving back and forth to ensure everything was well stocked. When asked a question by one of the guests having breakfast, she went over to the lobby a got one of the travel brochures from the rack and brought it back to show them exactly where a site was located that they wanted to visit. Again, just can't say enough about the folks that work here. They always go above and beyond your expectations! Be sure to stay here next time you're in the Traverse City area and you'll have a new home away from home like we do!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for choosing the Best Western while visiting Traverse City to spend time with family for mothers day and a birthday! We want to make sure everyone enjoys staying with us even our guests pets. I'm happy to hear everyone had an enjoyable experience. Christy not only does a great job to make sure all of our guests have an enjoyable experience she handles our Facebook page. We get a ton of likes when we post photo's of our guests pets like Pippa. Thank you for letting us post the photo! I am also pleased to hear you enjoyed our complimentary breakfast and thank you for you kind words on our great staff. The staff is was sets us apart from other Traverse City hotels and nothing means more to us than to hear we made you feel like home. Thank you for making The Best Western your home away from home when you visit Traverse City! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Very Comfortable & Centrally Located"

5
12/05/2018

We stayed here in early May with our dog. Room was exceptionally clean and quite comfortable. Room is a bit smaller than we would have liked and there could be better light, but we were very comfortable. Staff is excellent - very pleasant and helpful. Breakfast was quite substantial - eggs, sausage, bacon, potatoes, biscuits and sausage gravy plus all the standard breakfast items. We especially liked the mini waffle maker that gives you 4 small round waffles instead of one big Belgian waffle (that machine was available too). Great way to start each day.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for your feedback on our hotel cleanliness, complimentary breakfast, and your guestroom!. I'm pleased to hear overall you, and your dog, were very comfortable and had an enjoyable experience. We appreciate your five star TripAdvisor review and also letting us know where we could use some improvement. We offer pet friendly rooms on the second floor that get a little bit better light and more spacious. The only trade off is your not on the first floor which is more convenient when taking your pet out. Thanks for taking time to mention all the details in your guestroom and the service you received from our team. It was a pleasure having you as our guest we'll look forward to welcoming you back in the future! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Best in Traverse City, MI"

5
12/05/2018

We enjoyed everything about this hotel. The staff are wonderful. Very clean property, very good breakfast, wonderful pool. Close to everything. The manager was so friendly and helpful and wanted our stay to be perfect and it certainly was.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for your wonderful Tripadvisor review! It was a pleasure having you as our guest and I'm thrilled your stay exceeded your expectations. We really appreciate you taking the time to mention all the details in your guestroom, complimentary breakfast and the service you received from our team. Thank you again for making The Best Western Plus a part of your Traverse City travels! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great staff"

5
11/05/2018

Angela and the rest of the staff made sure our rooms were ready early, so we could make our wine shuttle on time. I had also casually mentioned it being my husband's birthday weekend, so when we checked in, they surprised us with wine, birthday card, and chocolates. We would definitely stay again and recommend it to others. The hotel is in a quiet location, is clean, and the staff is the best.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for choosing The Best Western Plus for your husbands birthday celebration and Traverse City wine tour! Weekends are very difficult to accommodate early check ins but I'm grateful for Angela and our guestroom attendants for finding a way to hustle and make sure we could accommodate your request. Our staff strives to provide a one-of-a-kind hotel experience for all guests and nothing means more to us than to hear you would stay with us again and recommend to others. Thank you for taking the time to share your experience on TripAdvisor. We look forward to welcoming you back for another memorable stay in the future! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Helpful staff"

5
05/05/2018

Very kind, professional, polite staff. Nice room. Nice location in a beautiful city. I will return in the future with my wife and family. I will recommend this motel to friends and others who may be working in Traverse City in the future.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for making The Best Western Plus of Traverse City a part of your Traverse City travels! It was a pleasure having you as our guest and thank you for your kind remarks for our staff and property. Nothing means more to us than to hear a guest had an enjoyable experience, they will come visit us again, and would recommend our hotel to friends and others! Thank you again for your wonderful Tripadvisor review and we all look forward to your next stay with us! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"TC 2018"

5
01/05/2018

The Best Western Plus Traverse City was a nice location for our weekend stay. Angela, the desk staff, was so helpful and friendly. The breakfast included hot items (eggs, sausage, bacon, waffles ) as well as standard items. The hotel provides a shuttle to the downtown area which was really helpful and the Happy Hour next door at Cambria Suites is must!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for choosing our hotel for your Traverse City weekend get a way and providing the name of our staff member who exceeded your expectations! Angela, as well as all of our staff, strives to provide a one-of-a-kind hotel experience and we will be sure to congratulate Angela for her outstanding service. The complimentary shuttle is our most popular amenity that goes to and from downtown Traverse City and Cherry Capitol Airport. It gets a lot of use and I'm glad it was helpful! Yes our complimentary breakfast is the best but we don't have a full service restaurant. Reflect Bistro is the number one restaurant in Traverse City on TripAdvisor and is right next door! All of our guests who go there for lunch and dinner have a great experience. Thank you so much for making The Best Western Plus a part of your Traverse City travels! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Birthday Celebration"

5
30/04/2018

A group of us went for a birthday celebration! Angela was great and helped us get into the room early so we could enjoy a day of wine tasting! The hotel also sent a bottle of wine, cake and flowers to the room! Great stay and I would recommend this property! Exceeded my expectations, thank you!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for making The Best Western Plus a part of your birthday celebration and wine tour of Traverse City! We are thrilled our accommodations exceeded your expectations and really appreciate you recommending our hotel. All of our staff strives to offer an incredible guest experience and thank you for providing the name of the staff member who assisted you at check in. We will be sure to congratulate Angela for her outstanding service. It was a pleasure having your group as our guests and thank you again for sharing your experience on TripAdvisor. We look forward to your next visit! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Traverse City...Great Stay at the Western Plus"

5
30/04/2018

Going to northern Michigan...consider the Western Plus in Traverse City. This hotel is a gem! Every time we stay here our expectations are met with flying colors. From the Front Desk staff and their congeniality and attention to details it is so easy to feel you'll feel like you're at home. As mom always says,

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for continuing to stay with us anytime you visit Traverse City! You could choose any other hotel in our area but nothing means more to us than repeat guests. I'm pleased to hear our hotel consistently meets your expectations and you have an enjoyable experience. We appreciate you sharing your experience on TripAdvisor and making The Best Western Plus your home away from home. We look forward to welcoming you back for another memorable stay in the future! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Reliably clean, neat, and quiet"

4
29/04/2018

Stayed here off-season. No complaints at all from this picky traveler. Quiet room, good linens, clean and spiffy bathroom. Off-season rate could have been less. Attentive staff who made sure our accommodations were satisfactoryn

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for taking time to share your experience on TripAdvisor! We appreciate your feedback on our guestroom, recent renovations, and hotel staff. If you are a frequent traveler you may already be a Best Western Rewards member. Some benefits of being a Best Western Rewards member are 1pm late checkouts, points that never expire, and discounted rates. The next time you stay with us pleased ask for the Best Western Rewards rate which will be less. Thanks again for taking time to mention all the details in your guestroom and the service you received from our team. We hope to see you again! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"A quality Traverse City hotel with a great staff"

5
26/04/2018

I chose this hotel based on other TA reviews, along with the good location close to downtown TC and reasonable price. My stay lived up to expectations, but it was Jian's fantastic & informative customer service and attention to detail that really made my stay exceptional. My room was clean and well-appointed, with a comfortable bed and good-sized bathroom for my needs, and having a complimentary parking space within 50ft was a nice amenity as well. I'm keeping this hotel on my favorites list whenever I return to TC for work again.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
It was a pleasure having you as our guest and thank you for your kind remarks on our staff and property! We appreciate your feedback on our location, guestroom cleanliness, and amenities. I am thrilled your stay lived up to your expectations and thank you for making us one of your favorites in Traverse City! We hope you come back and see us soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Anniversary trip"

5
19/04/2018

The thing that makes this hotel great is the staff. They are all so friendly and helpful. They provided us with great suggestions from where to eat to which vineyards are their favorites. They even provided us with coupons for several of our activities. The free breakfast that was provided was fantastic. You can tell that the lady that is in charge of that area takes pride in her job. Because we mentioned it was our anniversary they left a very thoughtful gift at our door for us. Made it easier to be away from our babies. We will DEFINITELY be back.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Happy anniversary and thank you so much for spending it with us! We are all glad to hear you had an enjoyable experience at our hotel and in Traverse City. Nothing means more to us than to hear a guest say that. You are right in that what makes our hotel great is our staff. Everyone works extremely hard to make sure our guests have an enjoyable experience and will stay with us anytime they're visiting Traverse City. We also very much appreciate your detailed feedback on our staff and complimentary breakfast. We recently added a few new items to our breakfast and we'd really like to hear what guests think of it! Thank you again for choosing to stay with us and we all look forward to your next visit. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Staff is amazing!"

4
17/04/2018

The hotel is a little dark and could use some updating, especially in the hallways and pool area. Beds were comfortable and rooms were clean. What made this stay was the incredible staff. We encountered severe weather with a major spring snow storm and they were so kind and did everything they could to ensure our safety and comfort. Christy at the front desk went above and beyond to help us make decisions and take care of our needs, we are so appreciative of her (her husband even cleaned the snow from our car because he was concerned about our safety!!). That kind of commitment to the customers is what will keep people coming back to the hotel, even when there are many other options available. I do wish they had a hot tub and as mentioned a little updating or brightening the halls would be wonderful. But A+ for the staff.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Our top priorities at the hotel are making sure guests are safe and have an enjoyable experience. I'm sorry you stayed during the unexpected snow storm but I'm pleased to hear Christy, and her husband, did everything they could to help with your car and assist in making the best of your Traverse City visit. Our A+ staff works extremely hard to create unique experiences for our guests and we appreciate when guests let us know how much they enjoyed staying with us. Thank you for taking time sharing your experience on TripAdvisor and providing feedback. We hope you come back and see us when the snow is gone! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Helpful staff, clean, comfortable bed. Great price at in a convenient location."

5
13/04/2018

I called the hotel directly, from across the street. The person on the phone was very helpful and took a long time to explain my options. He helped me get to a fair rate. The hotel is located right on the main drag through Traverse City, which makes it close to everything, yet not in the priciest locations. My room was in the back, with made it very quiet. Check-in was quick - AND, they found my Best Western rewards membership, which I didn't even know I had, and saved me an extra $10. The room wasn't huge, but it was set up well and didn't seem too small for anything I needed. The internet, cable, etc. all worked great! It was the rare hotel TV that had the channel guide work on the screen (when will hotels get DVR so I can pause my shows like at home?!) Angela helped me check-out and and a provided a lot of other info. She and the rest of the staff were awesome throughout. If you're reading this, you probably know all TC has to offer. The Best Western is a good option that doesn't have quite the price tag of some other others in the area. It's not on the beach, but it's close enough.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for being a Best Western Rewards Member and choosing our hotel while visting Traverse City! We appreciate all of your detailed feedback on our location, guestrooms, and guest services. I'm delighted to hear Angela was able to assist you at checkout and was able to provide you with more Traverse City info! Our staff is was separates us from all the other hotels in Traverse City! It was a pleasure having you as our guest and thank you so much for taking time to write a TripAdvisor review. We all look forward to seeing you again. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great Stay & Pet Friendly"

5
09/04/2018

The staff was extremely friendly and outgoing. The room was spotless! The mattress was wonderful. The winter room rate was very reasonable. Pet fee was only $15. We were very happy with our stay. This hotel does not have a view of the water, but if you just need a good place to stay this is it. This hotel also offers free shuttles to downtown which is a great perk.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
I'm pleased to hear you were very happy with your stay. It was a pleasure having you as our guest while visiting Traverse City. We have a phenomenal team at our hotel. Our guest services and breakfast attendants genuinely care about our guest experience and are very knowledgeable on the area. Our housekeeping, laundry, and maintenance team work extremely hard making sure our guestrooms are consistently spotless and in working order. Yes our complimentary shuttle is a great perk and our most popular amenity going to and from town and Cherry Capitol Airport. Thank you so much for taking time to write a review on TripAdvisor and making The Best Western Plus a part of your Traverse City travels! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great weekend!!"

5
08/04/2018

Great room. My girls loved having their own space with the loft style room. Everyone was so friendly and the breakfast was awesome. Pool and exercise room is open 24 hours. Definitely will be staying again.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for making The Best Western Plus a part of your family's Traverse City travels and sharing your experience on TripAdvisor! The loft guestrooms are our most popular and we are glad you enjoyed it. Guest are surprised when we tell them our indoor heated pool, and fitness room, are open 24 hours. We wanted to do that so guests can come back and use them after being out all day enjoying all Traverse City has to offer! We all look forward to your next visit and hope to be seeing you many more times in the future! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Warm, Clean and Room for Lucy"

5
08/04/2018

We travel extensively and are always in the company of our English Bulldog Lucy. Many places claiming pet friendly end up being rooms I wouldn't even let my dog stay in. Not here at Best Western. The room was clean and warm. The staff friendly, and the stay perfect. This is not only a people approved stay, but Lucy approved. When we arrived she was ready for a nap, as were we. Thank you Best Western TC for a great stay!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for sharing your experience on TripAdvisor! I'm very pleased you and Lucy approved of our hotel and had an enjoyable experience. It was a pleasure having you as our guests and thank you for your kind remarks for our staff and property. It means a lot to us getting positive feedback from someone who travels extensively and we all look forward to welcoming you back for another Traverse City visit in the future! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Friendly staff"

5
04/04/2018

Just wanted to drop a note and describe what I saw and experienced the night of check in. Walked into a clean and bright office check in area, Jian was right behind me. As we walked up to the desk, a young lady walked up and her key quit working, another couple had questions, phone was ringing and I was waiting to check in. Tough situation right? well Jian was able to quickly get the young lady a working key, answered the phone, and put the person on hold, and immediately answered the couples questions and had me checked in in minutes, and then answered the phone. ALL while making each and every one of his customers feel like they were the most important person in the room. Every one walked away with a smile. After the storm had subsided Jian had even noticed my company logo, which he was familiar with and we had a nice short conversation. Jian in my mind had his customers interest at the top of his list. Nice Job Jian! Wife and I and my four legged friend are planning another visit already.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
It was a pleasure having you as our guest and thank you so much for your kind remarks! We truly appreciate you and your company choosing The Best Western Plus anytime you're traveling to Traverse City. All of our staff do their best to make sure our guests have an enjoyable experience and I'm pleased to hear you and your wife did. Thank you again so much for sharing your experience on TripAdvisor and we all look forward to your next stay with us! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Perfect Weekend Away"

5
02/04/2018

Everything about our stay was top notch. Staff was extremely friendly and helpful, made us feel right at home. Pet friendly, which is a huge plus for us. The hotel was well maintained and very clean! We checked out on Easter morning and to our surprise there was a little Easter treat bad hanging from the door which again made us feel right at home over the holiday. When we come back to town we will definitely be staying here again and will recommend to our friends and family!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for staying with us over the Easter weekend! It means a lot to us that you'll recommend our hotel to friends and family anytime they're in Traverse City. Our staff strives to provide a one of a kind hotel experience and I'm pleased to hear they made you feel at home over the holiday. We also really appreciate you taking the time to write a review on TripAdvisor and sharing your experience. Thank you again for making The Best Western Plus a part of your Traverse City travels and look forward to welcoming you and your family back for another memorable stay! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great Hotel - dont pass it up"

5
31/03/2018

Did a ton of research to find this hotel and had points so ended up booking. Pulling up to the hotel, it looks a bit unusual from a standard hotel. Don't be fooled by that, the hotel is definitely worth the stay. Had a queen suite with a lofted bed (the one with the spiral staircase). It was very nice, clean, comfortable and worked well for 3 of us. The climate control is a wall unit and it worked great, plus the fan can be run on continuous mode for those needing extra white noise. Carrie at the front desk was awesome when we arrived. She was super friendly and helpful and gave us a warm welcome.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for being a Best Western Rewards member and booking with us using your points. I'm delighted you had an enjoyable experience and we appreciate you taking time to write a review on TripAdvisor. Our double queen suite is a very popular guestroom and perfect for anyone looking for something spacious with a little privacy. I'm glad it worked well for you. Carrie is a very important part of our team and a big reason why The Best Western Plus has been successful for many years. I'm happy to hear she made you feel welcome. Thank you again and we all look forward to seeing you the next time you're traveling to Traverse City! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Awesome hotel and very friendly staff!! "

5
31/03/2018

I did a ton of research to try to find the best pet friendly hotel in Traverse City that was reasonably priced. Unlike some of the other so-called “pet friendly” hotels that I found, the Best Western truly is pet friendly. They allow you to leave your dog in the hotel room when you leave, which was helpful for us when we wanted to go out to dinner or do some quick shopping! The hotel was nicely updated inside!! Continental breakfast was great - waffles, biscuits and gravy, eggs, bacon, sausage, muffins, bagels and cream cheese, etc. The staff were extremely friendly and welcoming of us and our puppy. We will definitely be back!! Thank you Best Western for a great trip up north :)

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for choosing our hotel while visiting Traverse City! Nothing means more to us than to hear a guest say they had an enjoyable experience and will be back. We also really appreciate you taking the time to write a TripAdvisor review and providing feedback. Our staff works extremely hard to make sure our guests, including their pets, enjoy their stay. It was out pleasure having you as our guest and look forward to seeing you again! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Full Sized Bed In A Queen Sized Room"

1
26/03/2018

We ordered a queen sized bed because they didn't have any King room available. We ended up sleeping in a Full sized bed that was incredibly uncomfortable. I won't stay in a Best Western Plus again. Holiday Inn is the same price and way nicer.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for taking time and sharing your experience on TripAdvisor. I'm terribly sorry we didn't have a King guestroom available and you didn't have an enjoyable experience. I hope you give our hotel another opportunity the next time you're in Traverse City in one of our King guestrooms. Thank you again for your feedback. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Good Old Fashion Customer Service"

5
23/03/2018

We found this hotel by accident on the web, sure glad we did. The rooms are newly renovated, 24 hour pool, and the customer service makes you feel like you are part of the hotel family. Enjoyed our stay and plan on staying again. Front desk agent Angela and breakfast lady Penny were most friendly and helpful. I would highly recommend this hotel when in Traverse City.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
We are glad you found us as well! I'm delighted to hear you had an enjoyable experience and plan on staying with us again. Thank you for taking time to write a TripAdvisor review and recommending The Best Western Plus to anyone visiting Traverse City! We appreciate your feedback on our recent renovation, 24hr indoor pool, and customer service. Angela and Penny have been with our hotel a long time and are a very important part of our team. We all look forward to seeing you again the next time you're in Traverse City! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"All around great experience"

5
08/03/2018

Amenities are a plus here with a free shuttle to downtown and a free breakfast. Staff was extremely pleasant and helpful with anything needed. We've stayed several times now and have no reason not to come back again.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Welcome back! Its always a pleasure having you as our guest and thank you so much for taking time to write a TripAdvisor review. We appreciate your feedback on our complimentary shuttle, full hot breakfast, and hard working staff. It means so much to us you choose The Best Western Plus anytime you visit Traverse City and we look forward to seeing you again hopefully soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Family vacation"

5
07/03/2018

Chose this hotel on a wim while traveling and So happy we did. Extremely satisfied with the room and staff. Amazing breakfast, clean rooms, modern decor and great price. Already planning our next stay!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
We are all so happy to hear you were extremely satisfied with our accommodations and already planing your next stay! Thank you for choosing The Best Western Plus for your family vacation and taking time to write a TripAdvisor review. We appreciate your feedback on our guestrooms, complimentary breakfast, cleanliness, and staff. Nothing means more to us than to hear a guest say they'll be staying with us again! We all look forward to seeing you again the next time you're in Traverse City. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great, quaint hotel, just right for the budget."

4
05/03/2018

Great staff, perfect location, the property looks a bit older, but it's been redone and is very clean. The staff are the highlight of the visit, from Judy in the kitchen, Cindy on front desk and Blake the shuttle driver. Super awesome experience.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for choosing the Best Western Plus while visiting Traverse City! We appreciate your feedback on our cleanliness, location, remodel, and staff! Our staff works extremely hard to make sure all of our guests have an enjoyable experience and i'm pleased to hear you did. Come back and see us soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Very nice hotel."

5
01/03/2018

The rooms were very beautiful, clean and characteristic. Is in a good position if you want to visit Traverse City and Is not so far away from Boyne if you want to go to ski. Thanks to Mrs Angela at the reception. She's very kind and professional.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for choosing The Best Western Plus when visiting Traverse City! I'm pleased to hear you had an enjoyable experience and thank you so much for taking time to write a review on TripAdvisor. We appreciate your feedback on our guestrooms, location, and staff. Angela is a very important member of our team and i'm glad she made sure you had an enjoyable stay with us! Thank you again, come back and see us soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Best Hospitality = Best Winterbreak"

5
20/02/2018

Four parents + 2 young adults + 2 teenagers + 2 dogs multiplied by a hotel full of the friendliest staff ever = Great Winterbreak vacation. Haven't experienced a hotel as warm and friendly as our experience at this Best Western beginning with the desk clerk, to the housekeeping, and the breakfast hostess. Greeted with a good morning or is there anything we needed to a genuine interest in making our stay pleasant. Only thing missing was a bar for a night cap. Thank you for a well run establishment and great launch pad for making some family memories.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for choosing the Best Western Plus of Traverse City for your winter break vacation! What sets our hotel apart from all the others in Traverse City is our staff. I'm delighted to hear every department made sure your family had an enjoyable experience. Right next door to our hotel is the #1 restaurant in Traverse City on TripAdvisor Reflect Bistro. Its a full service restaurant and bar with a phenomenal menu within walking distance of our hotel. Keep them in mind the next time you stay with us. Thank you again for choosing us while visiting Traverse City and we all look forward to welcoming you back for another memorable stay in the future! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Very nice and CLEAN!"

5
20/02/2018

I love a fancy hotel room (who wouldn't), but most of all I want a CLEAN room! The Best Western in TC was very nice and very clean. Would definitely stay again. I'm not sure it is within walking distance to many attractions (we stayed in the winter), but it is centrally located and very convenient for driving. We drove to downtown in a few minutes and passed the beach on the way.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for your 5 star TripAdvisor review! We are all very pleased to hear you had an enjoyable experience and would stay with us again. We are very lucky to have our housekeeping team. They truly understand how important cleanliness is for a hotel and take pride in their work. In addition, they are very detailed, consistent, and always have a positive attitude even though it's a very difficult job. Thank you so much for feedback on our hotel cleanliness! We do have a great location only 1.5 miles from downtown. Some of our guests walk but we offer a complimentary shuttle 5AM to Midnight to and from downtown Traverse City and Cherry Capitol Airport. The shuttle is our most popular amenity and I highly recommend scheduling the shuttle next time you stay with us. Thank you for making The Best Western Plus a part of your Traverse City travels. We look forward to welcoming you back for another memorable stay in the future! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Wonderful Stay!"

5
19/02/2018

Had a wonderful room, in fact, we've requested it for our next time in TC already. The staff at this hotel is most accommodating, friendly and professional. Breakfast was more than just the normal continental breakfast most places have, had many choices!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
I'm pleased to hear you enjoyed your guestroom and reserved another stay with us! Nothing means more to us than having a guest stay with us anytime they're in Traverse City. Thank you so much for your kind words on our great staff and complimentary breakfast. Everyone works extremely hard to make sure all of our guests have an enjoyable experience and I'm delighted to hear you did. Thank you again for your wonderful Tripadvisor review and we all look forward to your next stay with us at the Best Western Plus of Traverse City! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great Stay, Great Service"

5
13/02/2018

Very accommodating, great rooms and service. The breakfast was good with lots of options-even almond milk. I had to alter my reservations a few times and all the staff was helpful and extremely friendly. Staff has great area recommendations. Talk to Judy who has great suggestions and keeps the breakfast bar full. I highly recommend this property!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Nothing means more to us than to hear a guest say they highly recommend our hotel to Traverse City travelers! I'm pleased you had an enjoyable experience and thank you so much for taking time to write a TripAdvisor review. We appreciate your feedback on our guestrooms, staff, and complimentary breakfast. Judy, in addition to all of our staff, is passionate and knowledgeable on all fun activities in Traverse City. They give phenomenal guest service and are great resources for any recommendations! I'm also glad our guest services took care of all your alterations to reservations to get what you needed. Come back and see us soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great place to stay"

5
04/02/2018

When making our reservation over the phone John was very helpful,he told me about Best Western rewards program and he signed me up. From the moment we arrived front desk staff was very friendly and helpful. They gave us a free upgrade to a suite and a bag of goodies. Our room was modern and clean.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for becoming a Best Western Rewards Member! Its a phenomenal hotel rewards program with great benefits at any Best Western in the world. I'm pleased to hear Jon was very helpful and asked to see if you were a member so you could start using the benefits right away. It was a pleasure having you as our guest and we appreciate your kind words on our staff, remodel, and cleanliness. We all look forward to seeing you again the next time you're visiting Traverse City! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Quiet Night's Sleep"

5
02/02/2018

Even though this Best Western is located along a busy four lane street the rooms were very quiet, I could not hear a sound from the traffic driving near by. I feel the windows and walls are well insulated.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for writing a Tripadvisor review following your recent stay at our hotel! I'm pleased to hear you had an enjoyable experience. You are right. When we remodeled our entire hotel in 2015 they did a phenomenal job soundproofing the walls and windows in the guestrooms. Many guests are concerned when checking in being on the road side about noise so thank you for your feedback! We look forward to welcoming you back for another Traverse City visit in the future. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great value & clean"

5
27/01/2018

Judy in the continental breakfast area treats you like a customer in a fancy restaurant... she goes above her call of duty to make you feel at home and your breakfast meal perfect... I observed her helping a customer make a waffle...she even picked up our dirty dishes for us. Superb we visit again.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
We know how important it is for guests to have a good breakfast when staying at a hotel. Judy has taken our complimentary breakfast to the next level by adding new food items to our buffet and providing top notch service to our guests. She is a very important member to our team. We are pleased to hear you enjoyed our complimentary breakfast. Thank you so much for your 5 star TripAdvisor review and we look forward to welcoming you back for another memorable stay in the future! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Nice basic hotel"

4
27/01/2018

Nothing super fancy but not a crappy hotel. Very clean. Mostly updated. Good warm breakfast. Friendly staff. In the heart of traverse city. Had a decent sleep. Free WiFi. Pet friendly. Very easy to find off the Main Street.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for making The Best Western Plus of Traverse City a part of your Traverse City travels! We appreciate you taking time to share your experience at our hotel on TripAdvisor. We look forward to welcoming you back for another memorable stay in the future! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Heading home from snowmobiling the U.P."

5
23/01/2018

Stopped here on my way home to hit a few wineries. Everything was great from the front desk to the breakfast. It is very close to the Mission Point arm of the Bay which is where I wanted to go. Will return.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
We are so happy to hear you will return. Our hotel is in a great location for the Old Mission Peninsula wineries. I hope you enjoyed your time visiting them. Thank you for taking the time to share you experience on Tripadvisor and for giving us five stars. We'll look forward to seeing you again the next time you're in Traverse City! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Memories made..."

5
14/01/2018

We stayed at BW for the holidays. When we woke up Christmas morning there was a beautiful card and handmade goodie bag. We were greeted by Angela at the Front Desk with, "Good Morning and Merry Christmas. I hope you slept well." We got coffee went back to our room and were greeted by Heather and Bianca, wishing us a very Merry Christmas. Later in the afternoon we walked by the front desk and Jon was very nice and making sure we had everything we needed on Christmas day. I can not say enough about the amazing and caring staff at the Best Western Plus in TC. We felt that we were at home. For the staff to spend their holiday with smiles on their faces and away from their families says so much about these special employees. I would highly recommend this hotel. The staff are far above any I have encountered in my years of traveling. Keep up the awesome work Angela, Heather, Bianca and Jon. We look forward to seeing you soon.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
We are very grateful you chose The Best Western Plus while visiting Traverse City for the holidays and hope you had a wonderful Christmas and Happy New Year. Thank you so much for your kind words about our staff who worked that day and I'm delighted to hear they made you feel like you were at home. We're lucky to have the best staff of any hotel in Traverse City who genuinely care about our guest experience. Thank you again for sharing your experience on Tripadvisor and recommending our hotel to others. We look forward to seeing you again for another memorable stay soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Best Western Best In Town"

5
12/01/2018

We picked the Best Western in Traverse City, Michigan.We were impressed. The room and bathroom were very spacious and all amenities covered everything we needed.This isn't your grandfather's Best Western.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for picking the Best Western Plus while visiting Traverse City! I'm delighted to hear you were impressed by our accommodations. The owner did a phenomenal job remodeling our entire hotel in 2015 so thank you for your kind words and feedback. We appreciate your 5 star Tripadvisor review and we hope you come back and see us soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great place to stay"

5
11/01/2018

Clean place to stay. Everyone there were helpful and friendly, very accommodating and pet friendly. Good location, breakfast has a good selection and fresh baked cookies at night, good food at the restaurant next door, will stay there anytime we go back to Traverse City.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
We look forward to seeing you again! It was a pleasure having you as our guest. Nothing means more to us than to hear a guest say they will stay with us again when visiting Traverse City. We appreciate all your feedback on our cleanliness, guest service, and location. Reflect Bistro, the full service restaurant next door to us, is phenomenal . They're the #1 restaurant on Tripadvisor in Traverse City and we're lucky to have them next door to our hotel! Thank you so much for taking the time to share your experience on Tripadvisor. Come back and see us soon. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"The night before..."

5
09/01/2018

Our eatly morning flight was spent relaxing at the Best Western Plus in Traverse City, MI. My husband enyoyedthe size, depth and hours of the pool. We had a wake-up call and shuttle service to the airport. Wonderful place yo relax.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for sharing your experience at our hotel on Tripadvisor! I'm pleased to hear you had a relaxing stay at our hotel. Our heated indoor pool is awesome. Its big and goes up to 11ft deep! I'm glad to hear you enjoyed it. Our complimentary shuttle to and from downtown Traverse City and Cherry Capitol Airport is our most popular amenity and we get alot of requests to use this service. I'm delighted to hear our staff made sure you were up and on time for your early flight. Thank you so much again for sharing and providing feedback. Come back and see us soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"New Year eve"

4
04/01/2018

We spent 4 days in Traverse City, celebrating the new year. We had a very good time at the hotel (including our small dog). Room was very comfortable and on two stories. Customer service was excellent. Angela was great in satisfying all our requests !!! Thank you !!!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for choosing the Best Western Plus for your 4 day trip to Traverse City celebrating the New Year! I'm pleased to hear you, and your dog, had an enjoyable experience at our hotel. Sounds like you stayed in our two story loft room. This is a very popular spacious room and we're glad you enjoyed it. Thank you for your feedback on our customer service in particular Angela! She is a very important member of our team. It was a pleasure having you as our guest and we hope to see you next year or sooner! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Convenient"

3
03/01/2018

It's a good place to stay if you have a pet or a family of 2-4. But if traveling with friends or extended family you have to get more than one room. We were surprised to find out that they had no rollaway beds and the only room with a sofabed was the king bed room. We needed 2 queen beds and either a rollaway bed or sofabed. The rooms are small and dated. But the staff is fantastic, friendly and helpful. Breakfast was like most hotels.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for taking the time to write a review on your stay! I'm terribly sorry you weren't completely satisfied but we appreciate your feedback. Unfortunately we don't offer roll a ways but we do have a spacious suite with two queen beds in addition to our King Suite with a private living room and sleeper sofa. Our two queen suite is slightly larger than a standard room with a spiral staircase that takes you to a loft area with its own flat screen TV and queen bed. This is a very popular room for guests looking for more space. Thank you again for sharing your experience. We hope you consider staying with us again the next time you're in Traverse City. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"winter stay"

5
03/01/2018

We stayed again between Christmas and New Years Dec 27 to Dec 30 at the Best Western. We chose this hotel as it allows dogs to stay with you. Again we had a great stay. Staff are all friendly and helpful. Rooms are great, clean and nicely decorated. Great continental breakfast. Lady looking after the breakfast area was very friendly and did a great job.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Welcome back and thank you so much for staying with us again! I'm so happy to hear you and your dog had a great stay. We appreciate your feedback on our awesome staff, guest rooms, cleanliness, and complimentary full hot breakfast. Thank you again for taking time to share your experience at our hotel on Tripadvisor and we'll look forward to seeing you again soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Snow Storm Makes for GREAT Experience"

5
02/01/2018

Severe snow storm had us stop in Traverse City unexpectedly. We called late at night to see if there were rooms. I knew as soon as I spoke to the delightful person on the phone this was going to be a special place. We ended up staying an extra day, and the staff was fantastic. They treated us like part of their family to take care of inclement weather. I travel all the time, and there was something special about the hospitality and the service of this team. We will for sure come back.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
We weren't expecting that much snow either! I'm glad we had a room available when you called because we had quite a few guests who decided not to leave and others who stopped unexpectedly due the the weather conditions. I'm delighted to hear our staff took care of you and thank you for your kind comments on our hospitality. Thank you again for your wonderful Tripadvisor review and we all look forward to your next stay with us at the Best Western Plus of Traverse City! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Nice hotel, friendly staff"

5
01/01/2018

We stayed two nights there and we are very satisfied. The rooms are nice and clean, the staff is very friendly and professional and we had a very relaxing weekend for New Year. Sincerely recommend this hotel.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for recommending our hotel! We are pleased to hear you were very satisfied with your stay and thank you for choosing The Best Western Plus for your New Years weekend in Traverse City. We appreciate your feedback on our guestroom cleanliness and staff. Thank you for sharing your experience on Tripadvisor and we hope to see you soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Very good expierce down to the Christmas present hanging on the door in the morning!"

5
26/12/2017

Very good expierce. Room was nice and clean. Loft was excellent. There was even a Christmas present hanging on the door in the morning. Pet friendly and very clean. Will be back for sure!!! The bed is a little hard for my taste but to each their own.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
We are so happy to hear you had an enjoyable experience and will be back to stay with us the next time you're in Traverse City! Thank you so much for staying with us during the holiday and taking time to share your experience on Tripadvisor. We hope we made our hotel feel like home while you were away from home for the holidays. Thank you again for staying with us and we'll forward to seeing you again! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Early flight time "

3
21/12/2017

We booked the suite. I stayed here with 2 teenage boys. Luckily I read the reviews beforehand and knew it was noisy and the fridge made a terrible noise. Apparently the room key cannot touch a cell phone because that will deactivate it. It's nice to have a separate space for the kids but the rooms are small. Pool was warm. Work out room was okay. Breakfast was okay. The property is dated. Check in was a pain. The parking lot was icy getting in and out of the vehicle. The room was clean and the sheets were soft.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for taking time to write a review on Tripadvisor. I'm terribly sorry you weren't completely satisfied with our accommodations and overall experience. We will be looking into these issues that occurred during your stay to see how we can improve. Again we appreciate all your detailed feedback and sharing your experience. We hope you give us another opportunity the next time you're in Traverse City. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Extremely satisfied"

5
13/12/2017

We cannot say enough good things about the Best Western Traverse City. Everything from check -in to check-out was perfect. The staff is friendly, helpful, caring, and professional. The full breakfast every morning was delicious. Coffee was always available. Cookies were served in the evening. Our room, as the rest of the hotel was VERY clean. We loved, and took advantage of the free shuttle service to the downtown area. We especially like the fact that they are a "pet friendly" hotel. We brought our dog, and the staff adored him. We have stayed here twice within the last six months, and plan on staying at the Best Western every time we're in town.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Welcome back and thank you so much for choosing our hotel when visiting Traverse City! We have the best staff and all departments work extremely hard to be consistent in guest service, cleanliness, and maintenance. We're not perfect but thank you for saying everything was from checkin to checkout and for your kind words for our staff. I'm also glad you enjoyed our complimentary shuttle. Its definitely our most popular amenity going to and from downtown and Cherry Capitol Airport. We highly recommend all of our guests take advantage of it. Thank you again for making The Best Western Plus of Traverse City your home away from home. We all will look forward to seeing you and your dog again! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great Place"

5
12/12/2017

This property is perfect especially if you need to bring a pet. Very clean with a friendly staff. Anything we asked for was at our disposal. We will definitely stay here again. The breakfast was really good and the staff very helpful. Location was good for our needs and the price was good also.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
We are so happy to hear you, and your pet, would stay with us again. It was a pleasure having you as our guest and thank you for taking time to share your experience on Tripadvisor. Nothing means more to us than to hear a guest say they enjoyed staying at our hotel. We've changed a few items recently for our complimentary breakfast so I am pleased to hear you enjoyed that also! We appreciate your feedback on our location and staff as well. We'll look forward to seeing you again the next time you're visiting Traverse City! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"I will be back!"

5
11/12/2017

We had a wonderful stay in Traverse City. Friendly, thoughtful staff, very clean room.. Every staff member we encountered said hello, asked us if we needed anything and were around if we did! They learned it was our anniversary and had left us an anniversary card and a bottle of wine in our room!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
It was a pleasure having you as our guest and we are thrilled to hear you would stay with us again. Thank you so much for taking time to share your experience staying at our hotel and giving us 5 stars! We very much appreciate your feedback on our staff and guestroom cleanliness. Nothing means more to us than to hear a guest had a wonderful experience at our hotel. Happy anniversary and thank you again for spending it with us. We all look forward to seeing you again when visiting Traverse City! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great Overnight Stay"

5
06/12/2017

We spent the night in Traverse so we could transport my sister home after surgery. This was the best hotel experience we have ever had. The room was arranged very conveniently, the staff was friendly, and the breakfast was wonderful!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
I'm delighted to hear we were able to give you the best hotel experience! Thank you for sharing your experience on Tripadvisor and giving us a 5 star review. We appreciate your feedback on our guestrooms, staff, and complimentary breakfast. I hope your sisters surgery went well and you can come back to enjoy all that Traverse City has to offer! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Make this your 1st choice"

4
30/11/2017

The staff here is very friendly and will do everything in their power to make your stay as pleasant as possible. A great breakfast included. Many other restaurants near by. Only a few miles from two casino's as well.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
It was a pleasure having you as our guest! Thank you for your kind words on our staff. I'm glad we were able to make sure you had an enjoyable experience. We appreciate your feedback on our complimentary breakfast, location, and look forward to welcoming you back for another Traverse City visit in the future! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Amazing Staff & Service!"

5
30/11/2017

We so appreciated the incredible staff and the clean hotel at this great location. Everyone worked great together and was very helpful and kind. Rooms are nice though the bathrooms needs counter space and the beds and towels could be upgraded a bit. GREAT coffee at the breakfast bar!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for making The Best Western Plus of Traverse City a part of your Traverse City travels! I'm pleased to hear our staff made sure you had an enjoyable experience. We appreciate all of your feedback and also taking time to write a review on Tripadvisor. We'll look forward to welcoming you back in the future! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Traverse City long weekend"

5
28/11/2017

Great place. Excellent service by the staff. They were friendly and worked hard to make sure we enjoyed our time in Traverse City. The included breakfast was excellent. The facilities were clean and the room was great. Dog friendly.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
It was a pleasure having you as our guest. Thank you for taking time to share your experience on Tripadvisor and I'm delighted to hear you had a good one. We appreciate the 5 star review and feedback on our hotel cleanliness, staff, and complimentary breakfast. See you again the next time you're in Traverse City! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great changes"

4
26/11/2017

The last time I was at this particular property was 6 or more years ago - and boy have they improved! The lobby was more spacious and felt more welcoming. The breakfast area was just off of the lobby which is a huge improvement from the maze one used to have to follow to get to it. The halls used to be painted with a tree type of motif and they are now a nice creamy white color - I feel like it gives it a modern upgrade instead of the tacky trees. Though I didn't use them, the 24 hour pool, exercise and laundry is a huge bonus. Internet worked great. Only downside was my bed was a bit on the firm side - but any bed different than my own is expected to not be the most comfortable.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Welcome back! Yes our property looks quite a bit different than 6 years ago. The hotel was completely renovated in June of 2015 to offer travelers to Traverse City something fresh close to downtown. Thank you so much for your feedback on our recent renovation! We appreciate you sharing your experience at our hotel on Tripadvisor and hopefully we get to see you again soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Excellent Service"

4
24/11/2017

We booked a suite because we had a ton of reward points through Best Western's rewards program that were due to expire. We would normally take a standard room, but thought, "what the heck, why not?" The suite room is a standard room on the first floor with a loft and spiral staircase. In the loft is a queen bed, a tv, a dresser and a nightstand with a lamp. That's it. Having to get up in the middle of the night to use the restroom is quite tricky if in the loft - the spiral stair case is metal! You could hear every footstep. And the staircase could probably stand to be mopped. The room itself was nice; well decorated, comfy beds, and all the goodies you'd expect in a suite - tv, fridge, microwave. The water closet - yes, that's intentional wording, was TINY. A toilet with a shower unit. The shower was strange. Quite small and only a glass partition between it and the shower. No way to completely close off the whole thing but it didn't get much water on the floor. The in-room coffee was gross. It's the same in most Best Westerns. BUT, the coffee in the lobby was OUTSTANDING. Plus they set out warm chocolate chip cookies at 6 PM! The complimentary breakfast was the standard Best Western one, but the breakfast attendant was so sweet and helpful. The desk staff was great. If they couldn't answer a question, they immediately called someone to try to answer it.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for being a Best Western Rewards member! I'm glad you had the opportunity to use some of your hard earned reward points for a stay at our hotel. We appreciate your detailed feedback on our facilities, staff, and amenities. I'm sorry you weren't completely satisfied your stay but glad to hear overall you had an enjoyable experience. We will use your feedback to see what we can do to improve our accommodations for hopefully your next stay and also for future guests. Thank you for taking the time to share your experience on Tripadvisor and making the Best Western Plus a part of your Traverse City Travels. We hope to see you again! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"One Fantastic Hotel!"

5
22/11/2017

Just returned from a weekend at the Best Western in Traverse City and I have to say the folks there are the best! Everyone is so friendly and helpful, including the front desk folks and housekeeping personnel. Judy, who was managing the breakfast area, couldn't have been any more helpful and efficient! Every time you turned around she was bring you more coffee and making sure there was plenty of food on the buffet. She was a whirlwind in motion! The hotel is extremely pet friendly and this time we took our little dog along with us. They have an outside pet walking area at one end of the hotel that is even equipped with bags for picking up what's left behind. If your travels take you to Traverse City, this is the place to stay... you'll be glad you did!!

"Traverse City in November"

5
20/11/2017

We arrived earlier than 3:00 and were able to check in which was nice. The staff was very friendly. They offered us a choice of rewards for our stay. The lady in the breakfast area was very nice. Would definitely stay here again!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for your 5 star Tripadvisor review and we're all very happy to hear you would stay with us again! We appreciate you taking time and sharing your experience at our hotel. I'm pleased to hear we were able to accommodate an early check in for you. If our guestrooms are clean and ready we're more than willing to do that for our Best Western Rewards Members. Thank you for being a Best Western Rewards member. We appreciate your feedback and look forward to seeing you again the next time you're in Traverse City! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Fantastic staff"

5
19/11/2017

We were so impressed with the way the staff treated us. Cristy, Jon, Tracey, and Angela made our stay feel like a home away from home. Then..there was Judy! Her hospitality was above anything we've ever experienced in a hotel or otherwise while traveling! We'll definitely be staying at Best Western Plus on our next visit to Traverse City! Thank you!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you! We appreciate you taking time to write a Tripadvisor review and sharing your experience at out hotel. Nothing means more to us than to hear we made someones stay feel like a home away from home. We're delighted you had an enjoyable experience and thank you so much for your kind words on our staff. They are the best and the reason for our success. We'll look forward to seeing you again the next time you're in Traverse City! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Friendliest Staff"

5
19/11/2017

The staff is the friendliest that I have ever encountered at a hotel. They went above and beyond to make our stay special even leaving us a birthday surprise and hand written card. The rooms were clean and comfortable. The free continental breakfast was well stocked and offered a good variety. I will definitely stay here again.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
We're so happy to hear you would stay with us again and thank you for choosing The Best Western Plus while visiting Traverse City for your birthday! I'm glad to hear you had an enjoyable experience and we appreciate your feedback on our staff, cleanliness, and complimentary breakfast. Thank you again for your 5 star Tripadvisor review, and we'll look forward to welcoming you back in the future! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great location, tired property"

3
13/11/2017

The front desk staff were very welcoming and helpful. The room was a good size and clean. The property is older and could use an update. The mattress was extremely firm and uncomfortable. The sheets were thin, needed to be replaced.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for choosing the Best Western Plus while visiting Traverse City! On behalf of our entire team I would like to apologize for not exceeding your expectations. Guest satisfaction is very important to us and we will be using your feedback to implement improvements to ensure we offer a better experience. I'm happy to hear we met your expectations in cleanliness, guestroom size, and staff service. Thank you for taking time to write a Tripadvisor review and we hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great Stay in a Great City"

5
13/11/2017

Great location with easy access to downtown and the winery districts. Very nice staff. The hotel was recently refreshed and the updates are very nice. The front desk staff were terrific and the breakfast host was very helpful with directions.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Traverse City is a great city and we are lucky to be centrally located to all of the most popular things to do like shopping downtown, visiting wineries, breweries, and beaches. We are even only 40 min from the beautiful Sleeping Bear Dunes which is somewhere everyone should visit in their lifetime. Thank you for choosing The Best Western Plus for your Traverse City getaway and taking time to share your experience on Tripadvisor. We appreciate your detailed feedback and look forward to seeing you again! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"A good value and nicely remodeled"

5
13/11/2017

The hotel was completely remodeled two years ago so it is a good value for the pricey Traverse City area. The breakfast is a cut above because the fresh fruit is good and there are lots of goodies to add to the yogurt. The staff is excellent, the rooms are quiet, and the location is good.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for staying with us and giving a 5 star review on Tripadvisor! We really appreciate you taking time sharing your experience at our hotel and providing us such great feedback. I'm pleased to hear overall you had an enjoyable experience and we all look forward to seeing you again soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Best Western Plus Traverse City, MI"

5
06/11/2017

This hotel staff was the best! Christy and Angela went out of their way to make our group comfortable and were extremely accommodating. The rooms were clean and spacious. The breakfast and breakfast staff were wonderful! I would definitely stay at this hotel again in the future.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
You are right our hotel staff is the best! Our staff is what makes our hotel so great. Our number one goal is to give our guests the best experience possible when visiting Traverse City. Thank you for your kind words on Christy and Angela from our guest services. They are always looking for ways to go the extra mile and make sure guests are comfortable. Thank you as well for sharing your experience on Tripadvisor and providing feedback on our cleanliness, guestrooms, and breakfast. We appreciate your 5 star review and look forward to seeing you again! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Very nice Staff & Convenient"

4
06/11/2017

My second stay at this establishment. Christy & Nick on the afternoon and night shift were excellent hosts/staff to deal with. Very professional. I would recommend this place to other coming to the area looking for a good no hassle place to stay overnight.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Welcome back and thank you so much for staying with us again! Its a pleasure having you as our guest and thank you for your kind remarks for Christy and Nick. They are very professional and play important roles in our hotel guest services. We appreciate you recommending our hotel to others and sharing your experience on Tripadvisor! We all look forward to welcoming you back for another memorable stay in the future. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Hockey Tournament Weekend"

5
05/11/2017

We had a very pleasant stay at this hotel. The hotel was very clean and the staff were very friendly. We enjoyed the breakfast each morning. The breakfast offered was great. The pool area was also very clean. The pool was larger than we expected, which the kids loved. We would stay here again without hesitation.

"100 % SATISFIED"

5
03/11/2017

Everything about our stay was perfect.....GREAT FRIENDLY STAFF.....Very nice clean cozy room.....Very comfy bed....Quiet.....Wonderful breakfast......Perfect location....Pet friendly is what brought us to this hotel, and it was definetley pet friendly...... WE WILL BE BACK!!!!!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for your 5 star Tripadvisor review! Our team is very happy you were satisfied with your stay and will be back when visiting Traverse City. It was a pleasure having you as our guest and thank you for sharing your experience. We appreciate your feedback and that you took time to write a review. Hope to see you soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Best stay each year."

5
31/10/2017

We stay at this Best Western each fall period, and always have the best stay. We come here each fall because my wife has relatives here and the fall foliage is good in late October.. Great views of Grand Traverse Bay. Good city and greatBest Western Plus.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Welcome back and thank you so much for your 5 star Tripadvisor review! Its always a pleasure having you as our guest and thank you for your kind remarks. We look forward to welcoming you back for another memorable stay in the future! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Fall Color Tour Getaway with Sorority Sister"

5
31/10/2017

For the last few years, taking in the extraordinary Fall colors in Michigan and New England has become a highlight of the change of seasons for me. Half the fun is getting there, the other half is staying at welcoming properties with the amenities that suit my requirements...exercise room, breakfast, internet, suite accommodations and an added bonus - shuttle service to restaurants and other downtown points of interest. The staff was friendly and very helpful. Excellent!!!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
This year Tripadvisor rated Traverse City as a top 10 U.S destination for people to view fall colors and we are in a great location centrally located to view colors in Northern Michigan. Thank you for choosing our hotel for your fall color tour getaway! I am thrilled your stay suited your requirements and that you enjoyed all of our amenities. We all look forward to welcoming you back for another fall color tour stay in the future! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Clean rooms, great location and pleasant staff!"

5
30/10/2017

We spent a weekend at the Best Western Plus to attend a tournament for my son's hockey team. The staff was outstanding and could not have been more polite or accommodating. Christy even baked us an extra batch of cookies! The hotel itself was reasonably priced and conveniently located- just a short drive into downtown Traverse City (or you can take their shuttle). The rooms themselves were spacious and clean. We had a loft room with a spiral staircase. The kids loved having their own private loft, complete with queen-sized bed, TV, and skylight. The bathroom was a bit small, but functional, so not an issue. Our room also had a mini-fridge and a microwave. The pool is on the larger side and is open 24 hours! It ranges in depth from 3 feet to 11 feet. They also have pool toys for the kids to enjoy. We enjoyed the daily continental breakfast which included the usual - cereal, yogurt, eggs, bacon / sausage, make your own waffles, pastries, etc. Would definitely stay there again!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for your detailed Tripadvisor review and for making The Best Western Plus of Traverse City a part of your Traverse City travels! We are all happy your family enjoyed our accommodations and thank you for choosing out hotel for your son's hockey team. Our staff strives to provide a one of a kind hotel experience and I am thrilled that we succeeded in that. It is also wonderful to hear that you enjoyed all of our amenities during your stay including our 24 hour pool, complimentary breakfast, and fresh backed cookies! When we tell guests at check in we bake them fresh at 6pm sometimes they don't last long so I'm glad Christy baked an extra batch. Thank you again for your wonderful review and we look forward to your next stay with us the next time you're in Traverse City! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Excellent experience"

5
30/10/2017

We arrived early (to avoid traffic leaving Chicago) and were given a warm (pet friendly) welcome by Christy. The team was quick to service a room to allow for an early check-in, which was greatly appreciated. The hotel has a real homely atmosphere and welcome. There were a number of nice touches, like the tennis ball and treats in the room for our pet dog, the warm cookies and milk in the evenings, the free shuttle service to/from downtown and a hearty breakfast with a wide variety of options. We really enjoyed staying at this hotel.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
We enjoyed having you as our guest! I'm glad we were able to accommodate an early check in for you. We're more than happy to accommodate early check ins for all of our guests as long as the guestroom is ready. Our goal is to make sure that everyone has an enjoyable experience at our hotel, even the pets! I'm glad to hear you had an excellent experience. Thank you again for your wonderful Tripadvisor review, and we look forward to your next stay with us at the Best Western Plus of Traverse City! Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Our visit on October 17 to 20"

5
30/10/2017

The hotel was very clean, comfortable, and in a great location. The full breakfast was wonderful. Judy was the employee who set up the breakfast each morning. Everything was fresh and delicious. She was constantly out there replacing items that were gone, and cleaning up. She was very kind and friendly to everyone. Made you feel like family. Thank you Judy. Christy at the front desk was very kind and professional. She was even able to extend our stay for us, as we didn't want to leave, and it was a busy week for them. She was able to accommodate us and helped make our stay even nicer. My husband and I were up there for my birthday and wedding anniversary. The pool and pool area was super clean and I enjoyed swimming there each night. Loved the pool. One more shout out to Scott and Brad, who took us downtown each evening. They were very kind and courteous. Their service was very appreciated, as it saved us from having to find parking downtown. We will definitely stay here again. I would highly recommend this hotel. Thank you again

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
We all can't wait to see you again! Thank you so much for sharing your experience on Tripadvisor and recommending our hotel for people traveling to Traverse City. I'm pleased to hear about the service you received from our team and thank you for your kind remarks. We have phenomenal staff who work extremely hard in all departments that genuinely care about our guests experience and I'm delighted you had an enjoyable one. It was a pleasure having you as our guest for your birthday and anniversary. We look forward to your next stay with us at the Best Western Plus of Traverse City! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Warm cookies before bed too!!!"

4
25/10/2017

A warm hello and it was off for a homey and cozy couple days. Waking up (even in the rainy days) coffee wasn't far and it was all good. Shuttle service offered to take you to the stores or the diners in the areas. Drop off and pick up by kind and courteous folks. I will be back, and if you're smart you will go too.

"Hotel Snob"

5
21/10/2017

After a disappointing experience at a nearby "Resort", we were thrilled to find the Best Western Plus had a vacancy. The rooms were very clean, updated, and comfortable. Staff went out of their way to ensure we were greeted whenever in proximity of the main lobby. There were cookies, coffee & tea available in the afternoon and a basic free breakfast fare served in a clean well-attended dining area. The Reflect Bistro is located next door and offered excellent food. We thoroughly enjoyed our stay and plan on going again.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
I'm sorry to hear about your disappointing experience at the other hotel but delighted to hear you had an enjoyable one with us. Nothing means more to us than to hear a guest say they'll stay with us again when visiting Traverse City. Thank you for taking time to share your experience on Tripadvisor and giving us a 5 star review as well. We appreciate your feedback on our cleanliness, staff, and complimentary breakfast. We don't have a full service restaurant and bar in our hotel but Reflect Bistro is and its #1 on Tripadvisor. We're lucky to have it right next door and they have a great menu. It was a pleasure having you as our guest and we all hope you come back and see us soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Very nice hotel"

5
19/10/2017

The hotel was clean, convenient and a good value for the money. We enjoyed the stay very much and would recommend this location.The staff and amenities were very nice and the breakfast was good. We would stay here again.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
It was a pleasure having you stay with us and we are delighted to hear you had an enjoyable experience! We appreciate all your feedback and recommending our hotel for anyone traveling to Traverse City. Thank you again for sharing your experience on Tripadvisor and giving us a 5 star review. We all look forward to seeing you again in the future! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Traverse City MI"

5
17/10/2017

Great staff, extremely clean, superfast internet, workout area and pool, close to all activities in the area! Rooms are updated, great breakfast included, pet friendly. Definitely would not hesitate to book here again.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for this wonderful Tripadvisor review! We appreciate your detailed feedback. Nothing means more to us than to hear a guest say they would stay with us again. We are all glad you had an enjoyable experience and we look forward to seeing you again the next time you are in Traverse City! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Barking Dog"

2
16/10/2017

The room and location was nice the staff was great but the guest in the room next to me left their dog in the room that barks all night at any and every noise the property which I believe is owned by best western next door was great

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for taking the time to write a review on Tripadvisor regarding your recent stay at our hotel. On behalf of our entire team I would like to apologize for not meeting your expectations. Yes we are pet friendly and it is up to us to contact a guestroom in which a dog is disturbing guests. I'm sorry this was not done for you. You may be interested in a section above our lobby separate from the main hall on the second floor which tends to be quieter and on the opposite side of where the dog walk is. Again I apologize you didn't have an enjoyable experience and I hope you will consider staying with us again so we can have another opportunity to provide you with a superior experience. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"October 2017"

5
16/10/2017

We were very pleased with this hotel. The staff went out of their way to be courteous and helpful. The room was quite nice and most importantly very clean. We definitely will stay here whenever we are in the area.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
We are very happy to hear you had an enjoyable experience. Nothing means more to us than to hear guests say would stay with us again if visiting Traverse City. Thank you so much for taking time to write a review on Tripadvisor and providing feedback on our staff, guestroom, and cleanliness. We look forward to welcoming you back for another stay in the future! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"I could live here!"

5
15/10/2017

Our expectations were exceeded. This hotel is very clean and nicely updated. We dealt with Angela at the front desk our entire stay. We found her to be very warm, caring and helpful. She went out of her way to give us lots of information about the hotel and the surrounding area. She gave us a choice of top or bottom floor. The hotel was very quiet. Even though it was booked to capacity Saturday night, we did not hear excessive noise. This hotel serves a hot continental breakfast each morning. Coffee and hot cocoa are available in the lobby 24/7. At 6pm each day they put warm cookies out with it!! They provide a free shuttle to anywhere in T.C. It runs from 5:30 am to Midnight. We took advantage of this exceptional amenity. Our driver was very friendly and courteous. The heated pool is fantastic. It is open 24 hours! They also provide towels in the pool area, so you don't have to take towels out of your room. The pool goes up to 11 foot deep. They also allow you to bring your pets to stay. Our room was very large and featured a king size bed. The bathroom was very modern with a nice size glass shower, no tub. The room had a microwave and mini fridge. I would recommend this hotel to anyone. I will definitely stay here again the next time I am in the area!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for making The Best Western Plus Traverse City a part of your Traverse City travels! I'm thrilled your stay exceeded your expectations and you would recommend our hotel to others. I am also pleased to hear Angela gave you phenomenal service as well. She's from Traverse City and very knowledgeable about our area which is great because there's so much to do. She also wants to ensure that all of our guests have the best experience as possible while staying with us. She's a very important part of our team. We appreciate your feedback on our complimentary breakfast and shuttle, heated pool, and guestroom. Nothing means more to us than to hear a guest say they will stay with us again if in Traverse City. Thank you so much again for your wonderful review, and we'll look forward to your next stay with us. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Stay Here When You Visit Traverse City!"

5
12/10/2017

This hotel is a great place to stay. The staff are all exceptional! From the minute you approach the front desk, you will find the staff to be warm and very welcoming. They also proved to be very helpful in making dinner reservations, helping us locate areas in the city and answering our many questions. The hotel is comfortable, clean and well located. However, as mentioned, it is the staff that makes it really a special stay here! Special thanks to the ladies at the front desk and the employee who made sure that the breakfast area was well looked after - she is a real gem!

"traverse city trip"

4
12/10/2017

Christy and Angela are very enjoyable first contact people. Friendly and efficient they made arriving and departing painless. The breakfast was out on time and hot, prepared by another pleasant and helpful staff member.

"Very Welcoming"

5
10/10/2017

The staff at the front desk, day and night, were extremely friendly, helpful and made us feel welcome. The room was huge, clean and appeared almost brand new. Beds were comfortable and there were plenty of pillows. They also provided a nice and generous breakfast each morning. The lady that works the breakfast area makes sure nothing runs out on the food counter along with clearing tables and always stopping off to a customer or two, to chat. Judy, it was our pleasure that you picked us while we were dining. Folks, this is the happiest lady in the world. We loved talking to her. Great place to stay!!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for making The Best Western Plus Traverse City a part of your Traverse City travels! We appreciate you sharing your experience on Tripadivosr and providing feedback on our hotel. We renovated the entire hotel in 2015 which may of been why it felt almost brand new. We also have a phenomenal housekeeping and maintenance department who work hard in making sure the rooms a clean and in working order. Judy has been a welcomed addition to our hotel and she is the happiest lady in the world! She not only wants to make sure you have a great experience at our hotel but also while in Traverse City. Thank you again for taking time to mention all the details in your room and the service you received from our team. We look forward to welcoming you back for another memorable stay in the future. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"No title"

4
10/10/2017

They had one unique feature that we used, and that was the complimentary rides to town or wherever. The roads were under construction and being able to get a prompt ride there and back was good. Very friendly driver that knew the town well.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
The complimentary shuttle we offer is our most popular amenity. We're only 1.5 miles from Downtown Traverse City but yes right now there's road construction, traffic, and downtown has limited parking. I'm glad you enjoyed our shuttle and hotel. Thank you for taking time to write a review on Tripadvisor. We hope you come back and see us soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"A Positive Experience "

4
09/10/2017

I have stayed at many Best Western's throughout North America, so I tend to be well acquainted with the brand along with their standards. Below is my list of pros and cons. Pros: The grounds were well maintained Front desk staff were very friendly Our room was extremely clean and organized Plenty of parking available The fridge, microwave and armoire were nice additions to the room Shuttles to and room downtown was very convenient Cons: Compared to many other Best Western's, the bed wasn't overly comfortable While the fridge was much appreciated, it was quite loud throughout the night The layout of the room itself was a little awkward Overall, it was a positive experience and we were satisfied with our choice of this 2-star hotel.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for being a Best Western Rewards member! We appreciate your loyalty when choosing a hotel while traveling. I'm delighted overall you had a positive experience with us while visiting Traverse City and thank you so much for your feedback. We hope you stay with us again and continue to stay at Best Westerns! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Amazing place...please read this review"

5
04/10/2017

My dear husband and I recently traveled to Traverse City and stayed at the Best Western Plus for two nights, Saturday, 09/30/17 & Sunday, 10/01/17. I will refrain from repeating all the wonderful, positive comments and observations about this hotel, all of which were evidenced by me and my husband. However, one final event totally defined our stay, a wonderful stay that would have been nearly ruined if not for one employee, Christy Brown. So, after a relatively nice weekend in this clean, lovely, cozy, comfortable, conveniently located & friendly hotel (with a wonderful breakfast buffet), my husband and I returned home where he realized he was without the key fob for his VW Jetta. Of course, after an extensive search of clothes, luggage, my car and everywhere else on earth, my husband insisted he left his key fob in a dresser or nightstand in our room at the Best Western, Room #209. So, the calls to the Best Western started mid-Monday, 10/02/17 and initially no one seemed overly concerned or enthusiastic to help us, even though we basically begged front desk staff to re-check our room for the keys. We were told "room attendants always thoroughly scope rooms when they clean, so keys left would have been turned in, etc." We were told "we will call you if/when the keys are found, etc." We were given the usual "we're still looking into it but we cannot do so now because the room is occupied and we are busy, etc" each time we called ( a total of about 4 calls). Discouraging. In resignation, my husband and I decided to forget Traverse City and just have a new programmable key made for the car. Well, I nearly cried (literally) when an Ann Arbor dealership told me the cost to purchase and program a new VW key was going to total upwards of $600 because the programming process included towing our car to the Ann Arbor dealership (some 35-40 miles from our home), necessary to program the new blank anti-theft key. Needless to say, my husband and I were frantic because my husband is pretty compulsive with his "final sweep" of hotel rooms prior to each departure...we were totally certain the key fob was in the room. Well, after another sleepless night, I decided to phone the hotel one last time (now it's Wednesday) and I asked to speak with a manager. To my relief, I encountered Christy and her compassionate kindness, who sensed my panic, listened to my story, BELIEVED ME THAT THE KEY FOB WAS IN THE ROOM and took it upon herself to go up to Room #209, reassuring me she would check EACH AND EVERY NOOK AND CRANNY FOR OUR KEYS. And behold...Christy called me back about 10 minutes later and said, "Mrs Fiore, I have the keys." Words cannot describe the relief I felt for my dear husband, who works very very hard and (I'm certain) felt awful about leaving his keys behind. For us $600 is a lot of money. Plus, the time involved towing the car and making trips to and from the dealership were going to be a hardship. I could not (and cannot) thank Christy enough. Today, I feel encouraged knowing folks like Christy Brown still roam this earth. No one else wanted to go the extra distance but Christy did and my husband and I cannot thank her enough, from the bottom of our hearts. I hope the hotel managers, supervisors and all the powers that be (along with Christy's coworkers) know how fortunate they are to have an employee & coworker like Christy. Christy saved us our weekend trip, as well as over $600 and a ton of grief, stress, travel wear 'n tear and weariness. The breakfast staff, most of the front desk staff and most folks we encountered were wonderful. Everyone works very hard to keep this hotel as fantastic as it is. But what can you say about folks like Christy? I always try doing so but I will definitely be paying this forward. And I am forever grateful and thankful for Christy.

"Great Way to End Vaca"

5
04/10/2017

The folks are warm and friendly, especially Christy. The rooms are spacious and clean. Hotel has a great location. And the restaurant next door is amazing!! Dinner was fantastic. Beds were very very comfortable.

"GREAT STAY!!!"

5
02/10/2017

We enjoyed this hotel very much. It was great. The facility has been remodeled. It is attractive, comfortable, and quiet. The employees were friendly, welcoming, and helpful. The breakfast was tasty and included eggs, bacon, sausage, gravy, biscuits, and pastries (YUM). The best part was the friendliness of the staff. We really enjoyed our stay at this hotel.

"Very nice place to stay."

5
02/10/2017

This is a very clean hotel to stay at. Our experience with Best Western Plus was a great one. Angela at the desk was very helpful and knowledgeable. The continental breakfast was very good. Judy taking care of us eating and cleaning up after us was very kind and friendly. I would definitely recommend this hotel to anyone looking for a good hotel to stay at. You won't be disappointed. Great perk to have a shuttle into town too. Our driver Blake was awesome too!

"Home away from home."

5
01/10/2017

A coworker and I were brought 518 miles away from home for 6 weeks to help open a new Costco building. The staff at our BW+ went above and beyond to make us feel at home, accommodated any requests we had, and made sure to spoil our greyhound puppy at every chance. Each and every staff member we interacted with was beyond helpful, courteous, and friendly. I also have to commend the house keeping crew, as they were faced with mountains of take out boxes and upon our return we walked into a perfectly clean, neat, and straight room. The highest quality service from top to bottom. I'm gonna miss those folks!

"Quality Service"

4
22/09/2017

We had another nice stay in TC at the Best Western Plus. The rooms were clean. The hotel was well kept. Breakfast is the usual you find. What makes this hotel stand out is their service staff. From Front Desk to the Breakfast Lady to Housekeeping. They go above and beyond to ensure you have a great stay. They are helpful with suggestions and problem solve without hesitation. This trip one of our party left a professional iPad in their room after checking out. Housekeeping found it and reported it to the Front Desk within 20 minutes of our departure. We were able to pick up the iPad prior to leaving town. Kudos to all of the staff for their honesty and quick action!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Welcome back and thank you for making The Best Western Plus Traverse City a part of your Traverse City travels!. You are right in that what separates our hotel from our competition is our staff. We have staff that are passionate about their job, are very knowledgeable on things to do in our area, and genuinely love helping people. We're lucky to have such great staff! I'm also happy our housekeeping team found your Ipad. At check in we always ask for a phone number just in case guests leave anything behind so we can try to catch them before they leave town. Thanks again for taking time to mention all the details in service you received from our team on Tripadvisor and we look forward to welcoming you back for another memorable stay in the future! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Nice stay"

5
22/09/2017

Had a very enjoyable stay at the best western plus. Friendly staff, clean rooms, and the location is close to a lot of activities. It's the only hotel in TC I've stayed at so not sure how it compares to others, but my experience was enjoyable.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
I'm delighted to hear you had an enjoyable stay at our hotel while in Traverse City! We appreciate you taking time to share your experience on Tripadvisor and providing our hotel feedback. We'll look forward to welcoming you back for another memorable stay in the future. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Big disappointment"

2
21/09/2017

There were seversl problems with this hotel.TV remote did not work. Never received requested wake-up call. Did not receive requested express check-out email with room charges. It was also overpriced for the value.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for taking time to write a review on Tripadvisor and we're terribly sorry your stay at our hotel was a big disappointment. All of our departments failed to ensure you had an enjoyable experience and I take full responsibility. Guest satisfaction is very important to all of us and your feedback will help us implement improvements to ensure we offer a better experiences. I will look into these problem incidences further with my staff and I hope that you'll consider staying with us again so we can have another opportunity to provide you with superior service. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"VERY helpful desk employee!"

4
21/09/2017

We stayed at the Best Western in Traverse City over Labor Day weekend. My son was getting married, so we had reserved a block of rooms. I wanted to make sure that a friend's room was paid on my credit card and not hers, so I called ahead while enroute to get that in place. The lady at the desk, Angela, was very helpful with making this happen. I actually called her a couple of times on other things, as well. She was very friendly and most accommodating at taking care of my needs. When I reached the hotel and met her personally, I told her that she was one of the most courteous and helpful hotel employees I had ever met, and that I really appreciated this. Our stay there was off to a good start (that continued) in large part due to her. Kudos to Best Western if all your employees are as customer-service oriented as Angela!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much choosing our hotel for accommodations in Traverse City over Labor Day weekend and congratulations to your son! Sometimes creating a block of rooms can be complicated to but we have the best staff here to make sure all customers requests are made. I'm delighted to hear Angela was an important factor making your experience at our hotel a good one. We have a great team and Angela is a very important part of it. Thank you again for your wonderful review, and we look forward to your next stay with us at the Best Western Plus of Traverse City! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Super cute and ckean"

5
13/09/2017

Dod friendly and people friendly. Cookies at night breakfast in the morning! The rooms have a fridge, coffee maker all we needed. Located on what seems to be the main drag. We requested a first floor room and they were great about fulfilling our request.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for taking time to write a review on Tripadvisor! I'm delighted to hear we were able to fulfill your request, you enjoyed our fresh baked cookies, and overall had a pleasant experience at our hotel. We also appreciate your feedback on our staff. We hope you come back and see us again soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Hotel stay"

3
12/09/2017

Too expensive for "normal" hotel stay Spent almost $700 for a 3 night stay No more exclusive than hotels with cheaper rates Computer use in the lobby was under par Staff were friendly and helpful Would not pay that amount again

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for staying with us three nights and writing a review on Tripadvisor. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Weekends (Friday and Saturday) our rates will be a little more than weekdays (Sunday-Thursday). Best Western Rewards Members get discounts on rates that are always available, they earn points at any Best Western, and we offer up to a 1pm late checkout for members. If you aren't a member please ask next time you make a reservation. Thank you for letting us know about our lobby computer. I'll look into seeing how we can make it more efficient. Guest satisfaction is very important to us and your feedback will help us implement improvements to ensure we offer a better experience. Thank you for taking time to write a review and we hope you stay with us again! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Nice, clean hotel. "

4
11/09/2017

Either new or recently remodeled. Rooms are clean although there were a few ants in the bathroom. It's pet friendly but really no place for dogs to "go". The road it's on is a bit busy. But a great place. Paid $130 on Priceline for a Sunday night, however, I overheard the front desk person quote $279 for a Friday night in September. That's ridiculous even for traverse city...

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for choosing The Best Western Plus while visiting Traverse City and sharing your experience on Tripadvisor! We appreciate you taking the time to write a review and providing feedback on your stay with us. Typically you'll find our rates lower Sunday through Thursday (midweek) and higher Friday and Saturday (weekend). Our rates are dynamic in that they change based on occupancy. Friday and Saturday starting at the end of May until the first week of November we'll typically sell out due to the summer season, festivals, and Fall colors in the Fall. We do work with quite a few 3rd parties but Best Western Rewards Members get discounts on rates all year. I highly recommend becoming a member if you aren't already. For our guests bringing dogs we do have a dog walk grassy area on the east side of our hotel that's really nice. I also apologize for the ants in the your bathroom. With the change in weather we have an expert coming in today to look at our rooms to see how they are getting in. Thank you for letting me know. Thank you for making The Best Western Plus Traverse City a part of your Traverse City travels. We look forward to welcoming you back for another memorable stay in the future. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great staff"

5
11/09/2017

Stay here twice a year for family visits and love it. Other properties are comparable in cost and amenities but the staff here makes all the difference. Carrie at front desk is always welcoming and friendly even when busy. She never makes you feel you're bothering her. I've stayed here a lot -- she is consistently this way! Other front desk staff are great too. Judy manages the breakfast service and it is great -- she keeps food hot and fresh and plentiful, goes out of her way to make sure you have what you need or want, and still manages to make everyone feel at home and welcome. Staff in general are supportive of each other and help each other -- very refreshing to see.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Welcome back! Thank you for making The Best Western Plus of Traverse City your home away from home when you visit Traverse City. We all appreciate you taking time to mention all the details on your stay and the guest service you received from our team. You are right, our staff does make the difference and we're very lucky to have them. Thank you again for your wonderful Tripadvisor review, and we'll look forward to your next stay with us when here visiting your family. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Will d be staying here again!!!!!!!!"

5
11/09/2017

We stayed at this location for 3 days and had a wonderful experience! Great price, the room was cozy, clean, and in a great location. The property was well kept and easily accessible. The included breakfast was beyond what we had expected and staff all went above and beyond to be accommodating and welcoming. Christy, Judy, Carrie, Jon, and Angela were all staff who we had the pleasure of interacting with, and they were all very warm and always had smiles on their faces! I would recommend this place to anyone visiting Traverse City or the surrounding areas and my family will definitely be staying at this Best Western Plus on our next trip to the area!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
We're all delighted you had a wonderful experience at our hotel with your family and would stay with us again for your next trip to Traverse City. Thank you for staying with us three nights and sharing your experience on Tripadvisor. We appreciate your feedback on your guestroom, our location and staff. Everyone mentioned has a passion for helping people and we're lucky to have them at our hotel. Thank you again for recommending our hotel to anyone visiting Traverse City. We hope to see you and your family soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"August 18, 2017"

2
07/09/2017

The room was way over priced for what the hotel offered. Warm cookies are not worth an extra $150.00 a night when it is not even on grand traverse bay. Front parking area is small but they do accept animals, which wasn't a problem during our stay as all dogs were well under control large and small. They do have a place for the dogs to walk outside and provide bags for owners to pick up after their pets. As far as breakfast, the hotel lacked enough seating when it is raining outside on the patio, which it was when we stayed there. Nice hotel, average room, no microwave, but could make your own coffee. Definitely not worth the price to stay there unless it was Traverse City Cherry Festival week.

"Wonderful hotel, excellent staff."

5
05/09/2017

Great location, nice breakfast, very helpful staff. The staff saw we had wine and they went and got us wine glasses for us out in the lobby. The staff also gave us great tips for sightseeing, wineries and cherry pie.

"The Best - Best Western"

5
05/09/2017

My 12-year-old son said it best - "This is the BEST Best Western dad!" The Best Western Plus in Traverse City is a Plus! Sure with every property there are little quirky things that people love to complain about (BTW we have none of these this place was a super clean, great atmosphere, fun place to be!). I had read dozens of reviews about this property before booking and I have to say they were all very accurate, even some of the silly ones. No it is not in downtown, Yes the beds are a little more firm than soft, yes when you look out the window you see a parking lot, fence or apartments, yes people who stay here can bring pets, yes the pool actually has chemicals to keep it clean and safe, yes the paint on the outside is bright and different, yes it was once and older property that has been nicely renovated, and yes the linens have been used at least once and laundered before you sleep on or shower with them. BUT REALLY.......SERIOUSLY, you are not going to make the physical logistics if this place change nor are you going to get a brand new out of the package set of sheets and towels everyday - this is not the White House people! Now for what we as a family with kids (teens) got and also what others accurately wrote about... Without fail every time I entered the lobby Angela at the front desk addressed me by name as if we had known each other a lifetime, when we arrived (a little early the first day) she gave us a little gift bag with some goodies as we were there celebrating our 27th anniversary. she was conversational, informative about the surroundings, pleasant, friendly, warm, and welcoming to the property. Our loft suite which was excellent for our family set up had been cleaned and prepared spotlessly by Vicky, A super friendly and wonderfully accommodating housekeeper. Something about the room: Unlike some other unknowledgeable guest commenters, and since I am a professional kitchen and bathroom remodel contractor I personally loved the single panel glass in the shower which is very vogue and found in high end properties mostly in Europe but also in the States and throughout the world, known for their ease of access and ability to be kept spotless and free of debris that typically gets trapped in shower door tracks or stuck on curtains. We were thrilled to meet Judy who many on Trip Advisor had raved about and certainly lived up to others comments. Judy seems to integrate with everyone in the breakfast room as though she has known them for years. She brings smiles and conversation as well as food, coffee and other items to the table as though you were eating in a full-service restaurant for breakfast. Even clearing your items for you so that you can just sit and talk with each other or the people around you uninterrupted. She added a great dimension of warmth and cohesiveness to the many different people represented in the large breakfast area. Oh and by the way the breakfast was phenomenal even down to the mini waffles topped with fresh fruit and whipped cream. Oh, and despite how many people ate breakfast, everything was always fresh and full NOT like other complementary breakfasts where once it's gone it's gone. The day we left Christy at the front desk was working and picked up right where Angela left off remembering a conversation that I had had with her the day before and continuing the conversation and also addressing me by name. She also accommodated our late check out request so I could spend an extra hour in the super deep and awesome pool with my family. The staff has been well-trained and brings their own independent uniqueness to the property. If you want to stay at a good place with a great staff stay here you won't be disappointed - they go out of their way for you!

"Family Reunion"

5
04/09/2017

Thank you to everyone. The staff was amazing. We had to leave a day early due to my cat not handling the trip well. Staff was understanding and changed our check out date. We were greeted every time we entered the lobby, asked how our day/evening or night was. Thank you for making our stay less stressful. Breakfast was handled perfectly especially with as busy as the hotel was. Thanks to the ladies who kept everything well stocked. Kudos to everyone on staff we encountered you were all gracious and caring! Thank you!!!

"Everything was perfect !"

5
03/09/2017

We would stay again, the room is new, clean and comfortable. Receptionists were very kind all the time. Breakfast was delicious ! The location is excellent and we had lot of fun in the swimming pool area.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Nothing means more to us than to hear a guest would stay with us again and thank you for taking time to write a review on Tripadvisor! I'm glad to hear you enjoyed our amenities and we appreciate all your feedback on our cleanliness, staff and complimentary breakfast. We recently added a few new items and we've been getting good feedback from everyone. Thank you again and we hope you come back and see us soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Above & Beyond"

5
30/08/2017

The staff including:Angela, Christi & Carrie went above and beyond to accomidate us. We were stranded at the airport due to mechanical issues with a plane. The airport was closing & there was no shuttle or taxi to take us to the hotel. The Hotel sent someone in their personal car to pick us up at the airport and brought us to the hotel. Then they mad sure we had something to eat even calling to see what was still open and serving food. The room was clean and comfortable. The next morning they inquired about how er ere and arranged for a shuttle to take us to the airport. The breakfast was very good and the staff was very accommodating, providing me a tray, chocolate milk & anything else i wanted to take breakfast up to the room. They offered us some of their lunch as we were waiting for the shuttle. the kind and gracious efforts of the staff of this hotel were leaps & bounds above what I have ever experienced at a 5 star resort!

"A Best Plus stay"

4
29/08/2017

This is an older renovated hotel that is not near the center, but I enjoyed my stay nonetheless. The hotel remodel has modernized it, although the funky exterior colors made me wonder when I first drove up. The staff was friendly and the complimentary breakfast was hot and filling with the nice addition of two different waffle flavors. If you are in town and don't need to be near the center, consider this nice establishment.

"Best Stay Ever!"

5
29/08/2017

This was the best stay at a hotel I've had. I mean I've stayed at bigger rooms then the one I did here, but I've never had a more pleasant staff. Every single one from the concierge to the breakfast staff to the housekeeping were wonderful and polite and helpful. The room itself was very well designed, the best designed room I've seen in a hotel before; they were creative with the space they had and made it roomier and look bigger and appealing.

"TC Weekend Girls Trip"

5
29/08/2017

Great Place to stay! Shuttle service to downtown is the way to go!, the breakfast is one of the best we have ! the waffles !!! gotta go back !! Maybe next time we might bring the husbands :) Great staff, all around

"Perfect place to stay!"

5
28/08/2017

Wonderful place to stay and couldn't find a better staff than they have! Angie checked us in and was so helpful about where to park our motorcycle trailers and anything else we needed. Judy was there and she does the breakfast and cookies, but I think those 2 could run the place. Very knowledgeable about Traverse City and surrounding areas. Judy and her husband used to ride so she gave us some local places to ride and stop to see. Both ladies have excellent customer service and very professional! Carrie suggested, That's A Pizza, for delivery and it was so good!!! Loved the hotel, clean, great breakfast, evening just baked cookies, and other staff members were very friendly too! Judy was there to tell us goodbye the next morning. Highly recommend this hotel !

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
I love the picture with Judy! We have the best staff of any hotel in Traverse City. They give phenomenal guest service, are knowledgeable on all the areas to visit and genuinely care about all of our guest's experiences. I'm so happy to hear Angie, Judy and Carrie made your stay with us enjoyable. Thank you for taking time to write a review on Tripadvisor and highly recommending our hotel. We all look forward to seeing you on your next motorcycle trip to Traverse City! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Thank You!!!"

5
23/08/2017

We would like to thank Carrie (Assistant Manager) for finding us a room to accommodate allergies, googling local wineries-to help us locate some before they closed, and overall spectacular customer service. Also, Jian (General Manager) for continuing to serve us as Carrie did the night before, he left a card from the hotel staff congratulating our marriage, wine, and chocolate covered cherries in our room!!! This was such a wonderful surprise to come back to after a very fun day on a wine tour. Not to mention, Judy (breakfast) she never stopped running around with a huge smile on her face, and personally spoke with every guest who was eating breakfast. She brightened our morning! Guests came down a couple minutes after the breakfast time frame, and she made sure they got whatever they needed/wanted. Angela, another woman working at the front desk also helped us with anything we asked! We are happy to report that the staff at this hotel is fantastic and they went above and beyond!!! We hope they are recognized for being positive, caring and dedicated to this hotel. Thank you, Jennifer and Jason Bock

"Great stay"

5
20/08/2017

Everyone there is very friendly! Great staff ! Room was spotless. They have a Shuttle which we used to take back in forth to downtown Traverse city. (1.5 miles away) Definitely would recommend this hotel! Forgot to mention all the friendly people at front desk! Especially Angie Ward! We have a daughter that lives in Traverse City and have tried many different hotels in the area! Now we have a go to place!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for recommending our hotel to people visiting Traverse City! Nothing means more to our staff when a guest says we are their favorite hotel. We are very lucky to have such a great staff at our hotel. From front desk to housekeeping, everyone wants to make sure all of our guests have an enjoyable experience. I'm happy to hear Angie took care of you. We appreciate all you feedback on our staff, cleanliness, and complimentary shuttle. We all look forward to seeing you next time you're in Traverse City visiting your daughter! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Excellent staff! Fun place to stay."

5
19/08/2017

The staff here was very friendly and helpful. When you first drive up, the outside is so-so, but the inside exceeded our expectations. The rooms are newly remodeled and decorated very comfortably. The Hotel was quiet and very relaxing. They also had free cookies in the evening at 6pm. Wonderful front desk and breakfast staff!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
I'm delighted to hear you had a quiet and relaxing stay with us. We did recently renovate our entire hotel so thank you for your feedback. The owner did a great job with the updates and design. We appreciate all you feedback and taking time to write a review on Tripadvisor. Thank you for staying with us and we hope you stay with us again if visiting Traverse City! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Front desk clerk "

5
18/08/2017

Angela at the front desk was amazing , they helped me find places I was looking for and recommended a taxi service I felt safe in ...the hotel was great , great pool area rooms were very nice I would definitely stay again , I was also able to change my check out time at the last min with no problems thanks Angela hope to see you again sometime

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for taking time to write a review on Tripadvisor! We're all happy to hear you would definitely stay with us again. We have the best staff of any hotel in Traverse City. Not only do they give great customer service but great recommendations on things to do while in Traverse City. Angela is one of those staff members. She genuinely cares about all of our guests and is a great resource for things do in the area. Thank you so much for all your feedback and staying with us. We hope to see you again sometime soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great place to stay"

5
18/08/2017

Very nice and clean. Seems to be recently updated. The staff was super nice. They offer a shuttle into downtown Traverse city. Nice sitting area in the lobby with a computer available. They have a nice pool and fitness center We would stay here again

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Nothing makes us happier than to hear our guests would stay with us again. I'm glad you had an enjoyable experience at our hotel while visiting Traverse City. We did recently renovate out hotel and the owner did a phenomenal job. We appreciate all your feedback on our cleanliness, staff, complimentary shuttle, and our other amenities. We'll look forward to seeing you again next time you're in the area visiting! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Good choice of hotels"

5
17/08/2017

Great stay. Nice location and parking is pretty easy. Manager is always visible. Breakfast was well stocked and fresh and open as long as people were eating. Fitness center isn't great but we went to our gym that has a location in TC.

"Great Hotel"

5
16/08/2017

The staff were very friendly during check in and check out. We actually had a suite to stay in because it was the only room left available. It was a two story room with a spiral staircase. My little sister loved that! Very clean hotel! They also offer a shuttle to take you downtown if you want to go downtown Traverse City.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
I'm glad you enjoyed our double queen suite! This room is great for guests who want a spacious room with privacy. Thank you for taking time to write a review on Tripadvisor. We're happy to hear you had an enjoyable experience at our hotel. We appreciate your feedback on our staff, cleanliness, and complimentary shuttle to and from downtown Traverse City. Thank you so much for staying with us and we hope to see you again! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"older updated property very enjoyable"

4
15/08/2017

This hotel is not in the hottest of areas but is very convenient and accessible. This is a probably 1970's building that has been beautifully updated. The room was very clean and comfortable. The staff was super friendly and available - the breakfast hostess was great - hospitable, helpful and kind. One unfortunate occurance during our two night stay: a large dog was the wake up call each morning in the hallway with a vaulted ceiling. Rather alarming way to wake up.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
You're exactly right on the age of our hotel and thank you for your feedback on our 2015 renovation. We have the best staff of any hotel in Traverse City. They genuinely care about our guests and want to make sure they have a great experience. I'm so sorry about the dog in the morning. We are pet friendly and hope our guests with pets are responsible with them while staying at our hotel. We have a section above our lobby away from the main hall. The next time you stay with us make sure to ask for this section of our hotel. Thank you for staying with us and taking time to write a review on Tripadvisor. We hope you come back and stay with us again. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Nice Place to Stay!!!!"

5
15/08/2017

When I arrived I found out they upgraded my room. It was a nice surprise and the room was awesome. Nice and friendly staff. The only disappointment was the complimentary breakfast......not very tasty.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for staying with us! I'm glad you enjoyed the upgrade. We appreciate your feedback on our guestroom, staff, and complimentary breakfast. We take feedback seriously and consider any recommendations to improve the guest experience. Please feel free to call or email me with any ideas on how we can improve our complimentary breakfast. Thank you again for staying with us and taking time to write a review on Tripadvisor. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Traverse City Stay"

5
10/08/2017

Great stay and excellent facilities from room to check in and check out employees Breakfast excellent and with plenty of variety. Great room amenities and informed staff who helped with how to get anywhere And to get back.

"Traverse City for @320 per night!!!"

4
09/08/2017

We were visiting Sleeping Dunes National Lake-shore and stayed at Traverse City. Everything was great, except the price of the hotel. For $320 per night , you are getting scramble eggs form the bag for breakfast.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for choosing our hotel while taking a trip to the Sleeping Bear Dunes. People don't realize we're located only 25 miles from Empire. Empire is centrally located to Sleeping Bear and a great place to start a day a the dunes. I'm sorry you weren't satisfied with our price and complimentary breakfast. If you stay with us on the weekends it will typically be a little more expensive than a weekday. Also, please call or email me with any recommendations to improve our breakfast. We know how important a good breakfast is to our guests. I'm glad to hear overall you had an enjoyable experience and we hope you come back and see us again. Thank you for taking time to write a review on Tripadvisor. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Perfect for us"

5
04/08/2017

We stayed in a loft room which my kids loved. We were able to park and enter right by our room. Employees were very friendly and helpful. My daughter was very excited about cookies in the evening. The pool is open 24 hours. There were several pool toys my kids enjoyed. Breakfast was great. The attendant refilled quickly and was very friendly. The hotel is not too far from downtown. We chose to drive, but there is a shuttle. We would stay here again.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for taking time to write a Tripadvisor review on your family's stay with us! Nothing means more to our team than to hear our guests say they would stay with us again. We's like to thank you as well for choosing our hotel while visiting Traverse City. I'm glad you had a wonderful experience and enjoyed all of our amenities. We all hope you and your family come back and see us soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Best Western was shockingly WONDERFUL"

5
02/08/2017

I did not expect my stay at Best Western in Traverse City, MI to be so accommodating and nice. The staff went out of their way to make my stay extremely convenient, I really didn't want to leave. Do not hesitate staying here... the shuttle service was fast and easy to downtown TC and the room was comfortable and very clean. 24 hour pool, adequate fitness room and hot breakfast included. Nice touch having a new paper outside the door every morning as well. I can't recommend this Best Western highly enough.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for your kind review on Tripadvisor. We enjoyed having you as our guest and we appreciate you recommending our hotel to others. I'm beyond delighted that you we're pleased with the hotel and customer service during your recent stay with us. We appreciate your feedback and will share your kind words with the rest of our team. We hope you come back and visit us soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great stay in a unique room"

5
02/08/2017

This room would be perfect for families with young children with its second bed in a loft. Kids would love it. Kind of like a tree house. I loved it for its comfy bed and complete silence.The Hotel Shuttle will take you wherever you want, so you won't have to drive home drunk.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for choosing The Best Western Plus while visiting Traverse City! I'm glad to hear you enjoyed our 2 queen loft suite. A lot of families reserve this style room for the private area with its own bed and flat screen TV. We also appreciate your feedback on our complimentary shuttle. We're only 1.5 miles from downtown Traverse City but during the summer it gets really busy and parking is limited. The is our most popular amenity for this reason. Thank you again for this review on Tripadvisor we hope you come back and see us again soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Family weekend up north :)"

5
01/08/2017

My wife, son, mom, two dogs, and I went up to Traverse City this past weekend and stayed at the fabulous Best Western Plus! It was a treat! A nice hotel such as this allowing dogs is a huge plus for all dog lovers. We had a great stay, the staff was fantastic, the nice front desk people, the lovely breakfast lady, and the Manager and his assistant. We were greeted with smiling faces and friendly service. We had a great two bedroom style room with a loft. The beds were soft and comfy. It was perfect for all of us. You really cant beat the location, just outside the hustle and bustle, but within walking distance to beaches and downtown. They even offered free shuttle rides to and from downtown. You guys definitely exceeded our expectations and we will be visiting soon in the near future. :)

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
It was a pleasure having you and your family stay with us while in Traverse City! I'm glad to hear you had an enjoyable experience at our hotel and would stay with us again. Thank you so much for your kind words on our staff. We have the hardest working staff of any hotel in Traverse City. Nothing means more to them than making sure all of our guests are happy. We appreciate all of your feedback and also taking time to write a review on Tripadvisor. We all hope you come back and see us soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Summer Vacation"

3
01/08/2017

High price for what you receive Staff friendly and usually helpful. Room clean and comfortable. Loved pet friendly accommodations. Would probably stay here again if in Traverse City again during different season. Close to attractions and downtown.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
I'm happy to hear you would stay with us again if in Traverse City. Thank you for your feedback on our room cleanliness, location, and staff. Our staff works very hard to make sure all of our guests have an enjoyable experience. Thank you also for taking time to write a review on Tripadvisor. We hope you come back and see us soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great Place to Stay!"

5
01/08/2017

Great location, excellent service, nice comfortable room! Good hot breakfast, liked that the pool was open 24 hours, very clean and nicely updated hotel. We had a loft room, and everyone had plenty of space from each other. We were able to bring our dog!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for staying with us and taking time to write a review on Tripadvisor! We appreciate all of your great feedback and happy to hear you, and your dog, had an enjoyable experience at our hotel. Please come back and see us soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Walked Right Out"

1
24/07/2017

I stopped in at the Best Western Plus in Traverse City, MI after a long day of driving. I entered the lobby and waited at the front desk which seemed like forever. Finally, a skinny, greasy haired guy comes stumbling from down the hall. He appeared as if he was drunk. He stopped and just stared at me, as he leaned against the wall. I swear I was in a scene from Bates Motel!! He freaked me out so bad that I just turned and walked out and found a different place to stay. I called the following day and left a message for the G.M. After talking to another lady about the situation I encountered, she knew exactly who I was speaking of. Why would you have someone like this on the front lines? A friend suggested I place a review on here to make others aware of this man lurking around the hotel! If safety is a concern I recommend not staying here!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
I apologize and take full responsibility for your experience. I'm looking into this further with the lady you spoke with. Thank you for letting us know. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great Pet Friendly Hotel"

5
22/07/2017

The location of the hotel was wonderful in that everything in Traverse City was accessible. The hotel was quiet and accommodating towards pets. It was very easy to get in and out of the hotel. The room was clean and made good use of space.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for your Tripadvisor review and feedback. Nothing means more to us than a guest having a wonderful experience at our hotel. Thank you again for choosing The Best Western Plus while in Traverse City. We hope to see you soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great Hotel in Traverse City"

5
22/07/2017

The Best Western Plus was a great place for my family of 4 and dog to stay during our visit at Traverse City. The hotel was clean, comfortable and the staff were friendly. We stayed in a double suite and it had plenty of room for all of us. We could park right next to the entrance close to our room and there was a nice area for our dog to walk. The hotel was at at a good location close to downtown. I only wish it would have had an outdoor pool but it had a nice quiet area to sit outside and enjoy the sun and book after a day of sightseeing. I would highly recommend staying here on your next trip to Traverse City.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
I'm glad you had a wonderful experience in our double queen loft. This room is perfect for families who have a dog. We have an entire section of our hotel with this room style and its close to our dog walk area. Its much larger than our standard double queen with the private loft area. Its perfect for families who want a little privacy and space and its very popular. We appreciate you taking time to write a review on Tripadvisor and giving us feedback. Thank you also for highly recommending our hotel for people staying in Traverse City. We hope you and the family come back and see us soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Wonderful Stay"

5
21/07/2017

The employees at this hotel are wonderful. They are thoroughly hospitable, and they were very welcoming and helpful, especially since this was our first time staying in a hotel with our six month old. Angela at the front desk went above and beyond. Also, the rooms are comfortable.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for your kind words on our employees in particular Angela. We're lucky to have such a great staff who truly care about our guest experience. Thank you also for choosing our hotel while in Traverse City. I'm happy you and your family had an enjoyable experience. We appreciate you taking the time and writing a review on Tripadvisor and hope you come back and see us soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Perfectly Fine"

3
21/07/2017

This hotel was perfectly average but a little expensive for the quality. We booked this hotel as we were driving through Traverse City. We probably could have found a better hotel for the price but it was short notice and we just needed a place to sleep. The only problem we had was with the cleanliness. When we checked in there were a few raising on the floor of our room and a bottle of febreeze on the bed that seemed to be missed/left behind by the cleaning staff.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for choosing our hotel while visiting Traverse City and taking time to write a review on Tripadvisor. I'm terribly sorry your guestroom was in that condition when you checked in. We have the best housekeeping team and very rarely do we have guestroom cleanliness issues. I will be discussing this further with my housekeeping director. Thank you so much for letting me know and I hope you give us another opportunity when you return to Traverse City. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Very satisfied"

4
19/07/2017

Very polite staff. Would stay here again. Location was great, very close to lake and downtown Traverse City. Got complimentary upgrade which was also great. And always great to get breakfast included.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for your feedback our hotel and taking time to write a review! I'm glad to hear you had an enjoyable experience and would stay with us again. Please come back and see us soon!

"Best Western Plus Traverse City Michigan"

4
16/07/2017

Our 5 day stay at the Best Western Plus was a very pleasant & comfortable experience. Breakfast was very basic but that could not be said of the staff. Judy, Angela & Carrie were delightful and we enjoyed the caring and professional service they provided.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for your review! All the credit for your enjoyable experience goes to our incredible staff. For a guest to stay with us 5 nights and each night have a very pleasant and comfortable experience means our staff is consistently providing great service. One of our top priorities is to make sure we are consistent in all of our departments. Our staff works extremely hard to be consistent because nothing means more to us than guests recommending our hotel and coming back. We appreciate your feedback and thank you again for taking time to write a review on Tripadvisor! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Sandusky to TC"

5
15/07/2017

Our stay here at the Best Western Plus in TC was wonderful. The staff were very friendly and helpful. This includes Carrie, Christy and the breakfast lady. I can't recall the other staff's name, but they were just as friendly. The hotel was clean and the breakfast was great. We were thrilled that they offered a shuttle to downtown TC. The shuttle driver that we had, Scott, was very helpful. Would recommend it anytime.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for staying with us while in Traverse City and recommending our hotel! I'm glad to hear you had a wonderful stay. We have the best staff of any hotel in Traverse City. All of them are genuine and truly care about the guest experience. We appreciate your feedback and also taking time to write a review on Tripadvisor. We hope to see you again soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great Loft!"

5
10/07/2017

Were referred to this hotel by the staff at the Comfort Inn down the street, which was full. So glad we took their advice and checked it out! What a cool room we got: a two-story loft! So beautiful and relaxing! Never thought I'd find a hotel in my price range that I liked as much as the Comfort Inn, but I've got a new fave! Would definitely book again!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you Comfort Inn for referring us and I'm delighted you had an enjoyable experience at our hotel. The two-story loft is a very popular room. Its more spacious than our regular room with two queen beds and its nice to have a little privacy in the loft with a flat screen TV. We appreciate you sharing feedback on your time with us, our rates, and taking time to write a review on Tripadvisor. We'll look forward to seeing you again! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Ok Not Great"

3
10/07/2017

As a Best Western rewards member, I opt for BW hotels first if possible. Came to Traverse City for the Cherry Festival parades. Was shocked by the room prices, but realized all were high so booked. When we arrived, our reservation was lost, concerning as all hotels were booked. The staff was polite and did have a room available so no harm done. The room was nothing special, but adequate. While comfortable, the beds were very high! Had my elderly mother been along I'm not sure she would have been able to get in, and certainly would have been a fall risk getting out! The room seemed clean, but when we opened the armoire, the previous guests had left two beach towels drying. We returned them to the desk - again the staff were appropriately embarrassed and apologetic. The pool area was nice, but smaller than appears in the pictures and kind of dark as it is in the lower level of the hotel. No hot tub. On the plus side, the breakfast food was typical BW fare, hot and tasty. The lobby was clean and neat. Angela at the front desk was very nice and did go above and beyond to try to make things right, but for the price, I expected much better.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for being a Best Western Rewards member. We appreciate your loyalty to our brand and also choosing our hotel for accommodations during the Cherry Festival. We take feedback seriously so thank you for taking time to write a review on Tripadvisor and giving our hotel such detailed feedback on your stay. I apologize that your reservation was lost but thankful we had a room available. It's extremely important that all of our guests have a smooth checkin and checkout experience. We do offer rooms with queen beds that aren't as tall but there's only one bed in this room type. I also apologize that beach towels from the previous guest were left in the armoire. We have a phenomenal housekeeping team that's usually very detailed so this is out of the norm. I'll be looking into both the reservation and beach towel issue further. Thank you as well for your feedback on our breakfast, lobby, and guest service particularly Angela. Hopefully you give us another opportunity the next time you visit Traverse City and if you do please call or email me directly. Thank you again and we hope to see you soon. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Delightful Cherry Festival Weekend."

5
10/07/2017

I want to give compliments to Angela, the front desk clerk, who helped us set up our reservations and then checked us in upon arrival a few days later. We are platinum rewards members and wanted to use one of our free nights during this trip. She took care of everything for us including the billing for using a free night w/o any hassles to us whatsoever. Thank you, Angela, for doing such a fine job.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for being an Elite Platinum Best Western Rewards member. We appreciate your loyalty to our hotels and choosing our hotel while visiting Traverse City. I'm delighted to hear Angela took care of you from making your reservation, checking you in, and booking a free night using your points. It can be a challenge to give this kind of service during our busiest time of year but I'm thankful Angela found the time to take care of everything especially for an elite member. We appreciate you taking time to write a review of our hotel on Tripadvisor. We hope you come back and see us soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Fantastic Weekend"

5
09/07/2017

An amazing weekend at the Best Western Plus. Our first visit but not our last. The Front Desk clerk Angela was very welcoming and made us feel like we were at home. We had no idea we were in TC during Cherry Festival. She was so informative, which just added to our great weekend. Our room was spotless all weekend after being serviced by Beanca and Gege. The pool was warm and clean even though many people were using it. The management and owner of this property should be very proud of these ladies as well as the rest of their staff for a spectacular hotel. Oh, and the rewards program...get signed up! Thanks Angela for telling us about it!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for writing a review on Tripadvisor! I'm happy to hear you'll be staying with us again if in Traverse City. Coming to Traverse City for the first time during the Cherry Festival can be overwhelming. Its our busiest time of year and thousands of people come to visit for our beaches, concerts, and festival. We also have excellent restaurants, breweries, and wineries. All that in addition to the Blue Angles and Thunderbird's airshow. All of our staff is local who've experienced all these great activities and are a wealth of information. I'm glad Angela was welcoming, made you feel like home, and gave you great information on things to do in the area. We are very lucky to have her and all of our staff. We also appreciate your feedback on our room cleanliness and 24hr indoor pool. Now that you're a rewards member we hope you try more Best Westerns and we'll look forward to seeing you again soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Awkward & Uncomfortable for Everyone!"

1
09/07/2017

Here goes: booked for 2 nights during Cherry Festival.. prices were insane but we sucked it up bc BW usually are hassle free & a smooth experience... unfortunately this was not. When we got there, there was a debate amongst the workers regarding our 2nd night/checkout & what time we can cancel our res if we decided to leave Traverse City a day early... it was very unprofessional. We finally got to our practically $300.00 a night room & the shower had one 1/2 a glass door which left the other half of shower exposed.... I assume this is supposed to be an aesthetic eye pleaser... which in fact it was not & furthermore the entire bathroom floor got wet from that part of the shower exposed. It also left us feeling cold since the steam escaped easily... and water pressure was meh. Here's the dooozy... we left our room & I made my boyfriend double check our door to make sure it was locked... and he came back acknowledging that it was. We left at 7 pm for the cherry festival and when we got back at 11:30... we came back to a hotel room door that was 3/4 open. Needless to say we were both freaked out. We called the front desk and the two men came up and insisted that we probably left our door open & that these doors had problems closing all the way (real reassuring!!!!). I asked if there were cameras in the hallway so they can check, but he said there were no cameras & that we should call if anything was missing. My boyfriend and I checked the best we could but did not find anything truly awry so we got into bed... Lo and behold, as we were in bed probably 30 minutes later there was a knock at our door. It was one of the front desk workers ( who's shift was over might I add) who came to ask my boyfriend if he wanted to see another door that was "supposedly" left open by someone else staying at the hotel........ now you tell me.... is that weird ? YES!!! Was that professional??? HELL NO! Did my boyfriend and I get even more freaked out by this man who was off his shift coming back to our room after midnight??? Ummmmmmmm YES!!!!! Bottom line is this..... the hotel was meh.... but overall this was the most awkward and uncomfortable experience we've ever felt with hotel workers..... plus that hotel door being open makes me wonder what was going on in our room while we were out .... kind of grosses me out if I think too hard about it.... how bout you?

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for choosing our hotel during your visit to Traverse City for the Cherry Festival. We appreciate you taking time to write a review on your stay and I'm terribly sorry you didn't have an enjoyable experience. I take 100% of the blame for your experience because it appears our staff has not been properly trained in order to handle these types of situations. If a guest makes a multi night reservation, for example two nights, with us or through Best Westerns website and decides to cancel the second night we need to know by 11am the next day and there's no charges. This is not the case if it's a two-night minimum, a nonrefundable reservation, or if its booked through a third party (its whatever the third-party terms are). I apologize this wasn't properly communicated to you at check in. Starting at 8pm our staff is instructed to do security walks at certain times throughout the night to make sure our entire property and facilities are secure. This is to make sure our guests are safe which is our number one priority. I will be looking further into why your door wasn't secured. Please give us another opportunity the next time you're in Traverse City. We take feedback seriously and your review will help us make our hotel better for not only your next stay but the stays of future guests. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Fun on the Fourth at Best Western Plus in Traverse City"

5
06/07/2017

The breakfast was plentiful and Judy served with a smile. The shuttle to and from the hotel on the busy Fourth holiday was an unexpected luxury. The 24 hour pool, the outdoor patio, the friendly staff, and the cookies and coffee at 6pm made the family trip to Traverse City a memorable event at the Best Western Plus!

"Could have been great"

4
04/07/2017

This hotel is easy to find and has a good location. This hotel and our room had lots of great perks like a pull out sofa, two TVs, nice decor, exceptional staff, NICE breakfast and a comfy bed. The layout of the bedroom area was strange due to the shape of the room. It caused us to have to turn the TV on the dresser because of where it was placed. The WiFi did not seem to work all that well. It was spotty at times. The big drawback was the bathroom. The bathroom had a shower without a door which caused water to spray all over the floor which caused us to have to clean the floor every time we used it. Secondly, the only shelving in the shower was a tiny, wire shelf. I couldn't fit much on that shelf at all. The vanity could have had more counter space, too. Decor is important but so is function.

"Nice Place"

4
04/07/2017

The staff was great, hotel was clean, and the location was good. There was even a shuttle to take you downtown, which was great during Cherry Festival because parking is crazy during this time. We got a room with the spiral stair case, it can be kind of dark, so would recommend a night light so people don't slip and fall at night. The shower was a bit unique, as there was only one panel, was worried the water from the shower would splash out. Overall a good experience and would recommend.

"Great staff and VERY pet friendly"

5
04/07/2017

We stayed here several nights and all staff members went above and beyond to make our stay perfect. We stayed in the room with the loft and it made it feel much larger. Took our pets and it was a very pet friendly hotel

"Awesome!"

4
03/07/2017

We were just there for our first Cherry Festival. We stopped before check in time to get information about the Festival. The staff was so helpful, giving us maps, info and telling us about the motel's free shuttle service to avoid traffic and parking downtown. We received a call shortly after checking in to see if the room was okay, all of the staff was very friendly and helpful. Dan even went out of his way to put our FreezPak in their freezer for our trip home. The breakfast had a good variety of choices and the shuttle service and drivers were great during this busy time. We will definitely stay there again!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Welcome and thank you for choosing our hotel for your first Cherry Festival. I'm so glad to hear you had an enjoyable experience and would definitely stay with us again! This time of year is crazy busy downtown and our complimentary shuttle is great so our guests can avoid traffic and parking. Its our policy to call all of our guests within a half hour to make sure your room is satisfactory. If its not we want to make it right. We also want to make sure if there's anything a guest may need we take care of it. I'm glad Dan took care of you for your trip home. We appreciate all of your feedback and taking time to write a review on Tripadvisor. We hope you come back next year for the Cherry Festival or sooner! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Wonderful staff!"

3
29/06/2017

We loved our best western plus visit. Staff was wonderful. The breakfast was ok (generic eggs, sausage, cereal, oatmeal, coffee). They never ran out of food. My kids enjoyed the pool. The beds were comfy. I'd recommend a more robust breakfast and wifi was spotty.

"Great hotel"

5
28/06/2017

This was the best accommodations we experienced on our ten day vacation. Staff were excellent. We gave the hotel our "best breakfast" and "best shower" awards. Free shuttle will take you anywhere around Traverse City and will pick you when you are ready to return to the hotel. We stayed in a BW Hotel in Richmond, Kentucky on our way home, largely due to the experience we had at this BW Hotel.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for staying with us and taking time to write a review on Tripadvisor! Best Western International is in the process of rebranding all hotels with seven new brands. We are trying to raise the bar in accommodations and service .I'm glad you had a enjoyable experience with us and I hope you did in Richmond KY as well. Thank you so much for your feedback. During your stay I hope you got a chance to see all that Traverse City has to offer and we hope you come back and see us again. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great stay"

5
28/06/2017

My brother, sister, and I stayed for 3 nights while visiting Traverse City. The price was reasonable especially for everything that is included. Room was comfortable and updated nicely. We enjoyed a lot of the amenities like breakfast, workout facility, and the pool. The most impressive aspect was the friendliness of every staff person we encountered. Everyone was helpful and very pleasant to interact with. We would definitely come back in the future!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
We are all very happy to hear you had an enjoyable experience at our hotel and would stay with us again if visiting Traverse City. We appreciate your feedback on our recent updates, complimentary breakfast, pool and workout facility. We have the best staff. All of our staff is genuine and really cares about our guests. Thank you for your kind words and feedback on our staff. Thank as well for staying with us 3 nights and taking time to write a review on Tripadvisor. Come back and see us soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great"

4
25/06/2017

This hotel is in great condition with friendly staff. I stayed in a loft room so I could stay with my elderly parents but have my own area to sleep in the loft. Breakfast was average. Would stay there again

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for your feedback on our hotel condition, staff, and loft room. I'm glad you had an enjoyable experience with us while in Traverse City and would stay with us again. I would appreciate any suggestions from you on what you think would improve our breakfast. Please feel free to email me not just for your future stay but for future guests as well. Thank you for taking time to write a review we all hope to see you soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"A very nice property"

5
22/06/2017

I am a former hotel owner so can be more critical than most folks. This hotel, as reflected in the quality of the staff and of the property, is obviously owned by someone who has pride in his/her hotel.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for staying with us. We are very lucky to have the ownership we do. I know how you feel. Working in this industry I find myself sometimes being more critical of other hotels or restaurants. We really appreciate your feedback so we can give the best experience possible. I'm glad you had an enjoyable experience. Thank you also for taking the time and writing a review on Tripadvisor. We hope you come back and see us soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Clean and reasonable"

4
22/06/2017

We got a suite with a spiral staircase, which was unique and cool for the kids. Wasn't any privacy though as it's a loft room upstairs. The room was clean, pool was clean. They do offer free breakfast but I didn't check it out so I can't speak as to the quality. Only complaint was all of the dogs barking in the morning! This is a pet friendly hotel and not soundproofed! You can hear everything in your neighbors rooms.

"Amazing facilities"

5
21/06/2017

The 24 hour pool is surrounded by pebble finish, so there is much less worry about the kids slipping, great touch. There are fresh baked cookies in the evening, and the breakfast was absolutely fantastic. The loft room was perfect for a little bit of privacy while the kids slept downstairs. They even accommodated our dog, which was an amazing benefit.

"Only hotel for me!"

5
21/06/2017

Whenever I stay in Traverse City, I'll only stay here. I would change my plans if there was ever a time I couldn't stay here. The staff are great. The renovations are outstanding! And the BW rewards the best.

"Lovely amenities and great breakfast"

5
21/06/2017

This hotel feels recently renovated and is colorful and very clean. Pretty tiled walk-in shower. Breakfast was excellent...biscuits and gravy, sausage links, scrambled eggs, cereals hot and cold, pastries and muffins, juices, cookies and milk at 4pm. Microwave and small fridge. A happy find!

"Very Nice"

4
15/06/2017

To see this hotel from the outside, you would not be impressed. The colours are yellow and pink. Inside it is a different story. Very wide halls, attractive lobby and nicely appointed rooms. We had a king suite with a spiral staircase that led to a second bed with large tv. Everything worked well and there were electrical plugs everywhere. breakfast had a good selection. We were impressed with the two girls at the front desk. Very polite and willing to look after every concern. We would stay here again if we return to Traverse City.

"Great time in Traverse City"

5
15/06/2017

We had a terrific time in Traverse City. The staff at the BW hotel were helpful and informative. This hotel gave us easy access to Sleeping bear national lakeshore park. We also visited the Commons including the botanical garden. Great places to eat and drink. Microbreweries and Wineries are great for tastings. We had so much fun we can hardly wait to come back.

"Great Place to Stay"

5
14/06/2017

The Best Western in Traverse City is a top place to stay when in this fun city. With clean rooms and the accommodating staff makes your stay here very comfortable, adding to this the pool and workout area gives you wide options for a relaxing stay.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for choosing our hotel while visiting Traverse City! We appreciate that you took the time to write a review on Trip Advisor and provide feedback on our accommodations. It means a lot to our housekeeping staff when we hear our rooms are clean and comfortable. Our top priorities are room cleanliness and making sure our guests have a wonderful experience and I'm happy to hear you did. Thank you again for staying with us. Please come back and see us soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great TVC hotel"

5
12/06/2017

Clean rooms and quiet upstairs room. Downstairs room by hallway to lobby is noisy in the am with people heading to breakfast. If you want to sleep in select a room away from the lobby area. I thought the hotel was a bit pricy but we booked at the last minute. Very comfortable bed and pillows. Nice and helpful staff. Central location in TVC close to airport, bay and downtown.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for taking time to write a review on Trip Advisor and providing feedback on you stay. I'm glad to hear your room was clean, quiet, and had a comfortable bed. Our hotel also provides a complimentary shuttle to and from town, the airport, or our beaches the next time you stay with us if you'd like. We appreciate your feedback and hope to see you again when you're in Traverse City! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great stay by the Great Lakes"

5
12/06/2017

We rolled into town not knowing what to expect from either Traverse City or Best Western--this was our first time visiting either. Thrilled to say it was a wonderful experience. From our first step in, the staff was friendly, knowledgeable and professional. The kids LOVED the loft room (which was great, since that was what had made me book this hotel in the first place.) Was shocked to hear they offered fresh-baked cookies each evening (don't tell the kids! We missed them while having too much fun at Sleeping Bear Dunes N.L.). I was even more shocked when, the next morning after our midnight return, after asking how I was doing, kind breakfast Judy offered to make a new pan of eggs and EXTEND BREAKFAST HOURS for my late-sleeping spouse and kids. WOW. Just as impressive, Judy proved an avid fan of starry nights and the aurora borealis, providing me great intel on the area and future stargazing spots. Front desk clerk Angela was kindly accommodating to my aforementioned sleep-deprived family as we (slowly, very slowly) made our way out of her hotel. Bottom line, my 12-year-old daughter's reaction to the room, which turned out to be apropos for the whole experience: "Mom, can we stay at Best Westerns from now on?"

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
We all want to thank your family for giving us the opportunity to accommodate you on your first trip to Traverse City! We appreciate your feedback on our hotel and staff. Our staff works very hard everyday making sure our guests have an enjoyable experience. I'm very happy to hear your family had a wonderful experience at our hotel. Northern Michigan has so many terrific restaurants, wineries, breweries and exciting outdoor activities. It's difficult sometimes for our guests to decide. Our staff gives recommendations from their own experiences and are very knowledgeable on our area. I'm glad Judy was helpful with recommendations and had some breakfast together for before your checkout. Hopefully from now on your family decides to stay at Best Westerns when traveling. Since 2015 we re-branded and made many improvements to our hotels. Thank you for taking time writing this great review on Trip Advisor. Come back and see us soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"June 20th Experience"

5
07/06/2017

The Best Western Plus staff and hotel in Traverse City are excellent. Very enjoyable stay and would highly recommend. I book this hotel for company staff and myself and everyone is satisfied with the hotel.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for highly recommending our hotel. We're all happy to hear you had an enjoyable experience. In addition, thank you for staying with us when in Traverse City for business. Your staff satisfaction is important to us and we appreciate your business. We also appreciate you taking time to write a review on Trip Advisor and we look forward to seeing you soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"5 Star Service and Experience"

5
07/06/2017

Christy and the entire staff were extremely helpful and pleasant. The rooms were clean, nice and recently renovated. I would stay here again! The hotel is pet friendly and the staff treated my dogs as family...it was a great experience. 5 STARS!!!!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
We really appreciate you taking time to write a review on Trip Advisor! Christy is one of our best guest service representatives. She's very helpful and wants to make sure all of our guests have an enjoyable experience while in Traverse City at our hotel. Also thank you for your feedback on our recent renovation and room cleanliness. Again we thank you, and your dogs, for staying with us. Look forward to seeing you soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Family Vacation"

5
07/06/2017

We had a great night`s stay at this hotel. Family day vacation with our small dog. Hotel is pet friendly and had a great stay and a nice breakfast with newspapers and evening had free milk and good chocolate chip cookies.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
We are so delighted you had an enjoyable experience at our hotel with your family and dog. Thank you for choosing our hotel for your family day vacation in Traverse City. Our staff also thanks you for your feedback and taking time to write a review on Trip Advisor. We all hope to see you and your entire family soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great Visit"

5
05/06/2017

From the moment we checked in, to when we left, all the staff were very friendly and helpful. Christy checked us in and was very helpful with letting us know about their shuttle, plus gave us a map and showed us where different things were. The room was very clean and welcoming. We did use the shuttle, and the drivers were also very friendly. We would definitely return to this hotel.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
We love to hear our guests had an enjoyable experience and would definitely return to our hotel. There's so many things to do in Traverse City we love to help our guests with any recommendations. Christy is great because she's lived in Traverse City most of her life and is very familiar with local attractions. I'm glad she was helpful with maps and suggested our shuttle to and from town. We also appreciate your feedback on our cleanliness and service. Thank you for taking time to write a review on your stay. We'll look forward to seeing you again! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Very Cool Room"

4
05/06/2017

In town for a wedding. Layout was perfect for sharing with my parents. I was able to stay upstairs in the loft and my parents stayed downstairs. Having a microwave and fridge for meals was great, as we were very busy with wedding events. This hotel is also pet friendly, which was very convenient, as we have 2 small dogs. The staff was excellent and friendly. There is a full breakfast every morning and cookies and milk every evening included. It was a little too warm up in the loft and the lighting was not good for putting on makeup, but having my own space was very convenient. I would definitely suggest another AC unit for the loft area.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for choosing our hotel while your family was in Traverse City for a wedding. We really appreciate you taking time to write a review on Trip Advisor and providing feedback on your stay with us. I'm glad our Two Queen loft suite was a perfect layout for sharing with your parents. You're right this room is great for guests who want to share a room with family or friends and want a little privacy. We'd like to thank you also for providing feedback on our staff, room amenities, and complimentary full breakfast. We'll look into some of your suggestions for the rooms as well. We all hope to see you and your family soon!

"Fabulous staff"

5
30/05/2017

Stayed for the holiday weekend. Won't stay anywhere else from now on. Breakfast girl Gigi was friendly and helpful. Christy and Angela at the Front Desk were fabulous.Clean, pool (24 hrs) & again staff wow

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for this great review. I'm so happy to hear you had an enjoyable experience at our hotel. We appreciate your kind feedback on our staff. They work extremely hard to make sure guests have an enjoyable experience. We also thank you for taking time to write a review on your stay. Hope to see you again soon the next time you're in Traverse City! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Memorial Day get away"

5
29/05/2017

Hotel was very clean and quiet, very relaxing. Continental breakfast was good. Will stay here again when in Traverse City. Staff was very friendly and accommodating. Pool was very clean and not busy when we used it.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for choosing our hotel while visiting Traverse City and we're so happy to hear you will stay with us again. I'm glad you had an enjoyable experience during your stay and we really appreciate you taking time to write a review on Trip Advisor. We hope to see you soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Friendly staff, convenient location"

4
28/05/2017

The staff was great - all very friendly! I'm a fan of "breakfast included" and this was no exception - the mini waffle maker was a particularly favorite. The suite was... interesting; wasn't expecting a spiral staircase up to a loft. We were there before the season officially started - suspect that parking lot can be a bit awkward to navigate when more people are staying there (apparently there's more parking that they share with the Cambria Inns - might be an easier in/out if the lot is full).

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for staying with us and I hope you enjoyed our double queen suite. This guestroom is unique with the spiral staircase but it's popular because its considerably larger than our standard double queen. I apologize our parking was difficult to navigate. Our guest service representatives would be more than happy to direct any of our guests looking for a place to park. Hopefully they were there to assist you. We also appreciate your feedback on our staff and complimentary breakfast. Breakfast can sometimes be expensive when traveling so we hope ours is good enough and save our guests some money! Thank you for taking time to write a review on your stay we we hope you stay with us again when in Traverse City. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Amazing"

5
28/05/2017

Cozy room, comfy bed, breakfast was delicious and the staff was absolutely phenomenal!!! They all were sooo friendly and helpful to travelers offering advise and maps on where to go visit. I mentioned we were up for my fiancée birthday and they surprised us with a little gift on our desk after the room was cleaned! Angela got 10 gold stars for that one!!! I would most definitely recommend staying here and I'll certainly be staying here again next time I'm up for a visit!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for choosing our hotel for your visit to Traverse city and Happy Birthday to your fiancee. I'm glad Angela let us know and we hope you enjoyed the gift. We really appreciate you taking time to write a review, giving us feedback, and recommending our hotel to future guests. Thank you again and we'll look forward to seeing you next time you're in Traverse City! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"A quiet, comfy room, very clean, good value, convenient location - love the king suite!"

5
27/05/2017

My husband and I stayed here just prior to Memorial Day weekend. For a small premium vs. a regular room, we had a king suite, with more space, an extra TV and a quieter room. The suites are on the second floor, so instead of facing a long hallway full of rooms, we had a more private space. The bed was very comfortable. Breakfast was good, with a few hot options, plus cereals, yogurt, hard boiled eggs, pastries and fruit. The hotel has an exercise room and pool, too, on the lower level. The staff was very friendly and welcoming. I couldn't see how to lower the heat, so we opened a window in our room. Extras include USA Today delivered to your door each morning, and fresh baked cookies in the lobby every evening. A great place for the price - I recommend it.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for staying with us when visiting Traverse City and also recommending our hotel for future guests! We're glad you enjoyed our Executive King Suite and we appreciate your feedback on the room. We only have one of this type of room and its my favorite because its on the second level in a quiet area and it has the separate living area with a sleeper sofa and more space. Its a very popular room. Sorry we didn't make it easier to adjust the heat. On the unit there is a very small lid with the controls for adjusting. We just made some improvements on our complimentary breakfast so thank you so much for you feedback on our new items. We're all glad you had an enjoyable experience overall at our hotel. Thank you for taking time to write a review and we hope to see you soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great staff"

5
24/05/2017

My sister was at pavilions Nursing Home and I stayed here while visiting her once or twice a month since Feb. I cant say enough GREAT things about your staff. They always have a smile and will carry on a conversation with you. You can sure tell its not JUST a job to them. The rooms I have been in are very clean and you couldn't want for anything more. Even the ladies in the dining area are GREAT. Knowing how hard it was for me there each time they made it easier. I will always choose Best Western. Please thank the staff....

"Fantastic!"

5
22/05/2017

We took a road trip to Traverse City for hubby's birthday, so he could visit relatives in Leland. Even though we arrived early, they were able to get us into a room quickly. When Jian, the manager, heard that it was a birthday, he surprised him with a bottle of wine! So, great customer service, large, clean, comfortable room, plenty of choices for breakfast, mean we will be back for other road trips. Kudos to the staff!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
It was great to meet the two of you! Happy birthday and thank you for staying with us during your road trip. I'm glad we had your room ready for an early check in and it was clean and comfortable. We also appreciate your feedback on your stay with us. I hope you enjoyed the late harvest Riesling from the Verterra Winery its one of my favorites and thank you for letting us share your post on our Facebook page. Thank you for taking time to write a review and we hope to see you soon! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Good Hotel, Great Staff!"

5
22/05/2017

Rarely do I write reviews, but our experience warranted one. At first, it was tough to find a hotel that was truly pet friendly in Traverse City, MI. Some say they are "pet friendly" but do not allow you to leave them unattended in their crate during your stay (which is tough anytime you want to grab a quick bite to eat). Best Western was not only pet friendly during our stay, but the staff couldn't have been more welcoming to us and our dog, which gave us a peace of mind. They even posted a photo of him on their Facebook account because he was so well received! I travel very frequently for work and have become critical of hotels. I've never stayed at a Best Western and I was somewhat skeptical. However, the hotel was newly updated and I was surprised by the décor and amenities. We stayed on the first floor, king size bed and the room was nice and spacious. The gym was not big, but the equipment was updated. The free breakfast bar was good and the head cook was very gracious. To summarize the hotel, it's a great value. It's priced as a discount hotel, but exceeded the discount standards. The biggest difference was the staff. Any hotel & restaurateur will tell you how important customer service is, and this is why. Anyone who has a pet and needs a hotel to stay in Traverse, this is your place. My fiancée and I want to personally thank the staff for being so friendly to us and our pet, going above and beyond. Keep up the good work! P.S. There's a park across the street from the hotel with a mile long walking path - perfect for dogs!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for taking time to write a review on Tripadvisor. It means so much to all of us to hear a guest that travels frequently and critical of their hotels have an enjoyable experience at ours. Also for a guest to write a review that rarely does! Thank you for choosing The Best Western Plus for accommodations in Traverse City. Best Western recently re-branded and has seven new hotels they offer. We renovated the entire hotel in June 2015. We appreciate all your detailed feedback on our breakfast, rooms, and especially our staff. Our staff truly cares about our guest experience and works extremely hard in serving them. Thank you so much for taking the time to write a review on your stay and we all look forward to seeing you and your dog again! Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Clean & Friendly"

5
16/05/2017

First Time here. Picked this because it was recently renovated. Nice clean rooms , comp. wifi, coffee maker and fridge in the room. Breakfast was included, enjoyed the blueberry waffles you can make yourself. Nice selection of breakfast items. All the staff was friendly & helpful. We would stay here again. Angela was great.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for picking The Best Western Plus while visiting Traverse City! We love to hear it was your first time staying with us and you would stay with us again. Yes, the owner did a great job when he renovated the entire hotel June 2015. We're trying really hard to make improvements for breakfast improving the service, food, and presentation. I'm glad to hear you enjoyed our blueberry waffles! Thank you again for taking time to write a review on your stay and giving great feedback. Hope to see you soon! Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Like New"

5
16/05/2017

Recently remodeled, it's like staying in a brand new hotel. We had a king suite over the office and right along the main road and never heard any noise all night. Very quiet, spacious, and clean throughout. The bed was very comfortable, the bathroom had a great walk-in shower, both rooms in the suite had a flat screen TV, and there was room for a family of five to sit. The breakfast was the usual hotel fare, but was well presented and there was plenty of seating. The staff at check-in was excellent and very helpful. It is a great spot for visiting downtown Traverse City ( a free shuttle is available), and is also a great starting place for a tour of Old Mission peninsula. The price in May is extremely reasonable and is a good time to view the cherry blossoms. Highly recommended.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for highly recommending our hotel and taking time to write a review on Trip Advisor. We appreciate your feedback on your stay. The King Suite is a very nice room and we only have one of them. It's my favorite room because it has the living area with a TV and a sleeper sofa in addition to a regular guest room with a king bed. I'm glad to hear this room was quiet, clean, and spacious enough for you. We do have a phenomenal location at the base of old mission peninsula for any guest looking to try the wineries and stay close to downtown. Our complimentary shuttle is our most popular amenity especially during our peak season with busier traffic and limited parking. Thank you so much again for taking the time to write a review on our hotel and staff. We look forward to seeing you next time you're in Traverse City! Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great location, even better employees!"

5
13/05/2017

We traveled with our 80 pound fur-baby to Traverse City, and we could not have picked a better hotel. Every person that worked there was committed to making sure that both my husband and I, AND our dog had a fantastic stay! And the location is ideal for exploring the entire area. The only issue we did have is that we booked a King Suite, but received a call that none of the King Suites are dog friendly. They moved us to a 2-queen suite. This room was great for a family, but having a metal, spiral staircase in your room with a dog is not the best idea. We made due. Overall - highly recommend. The hotel is updated, the coffee in the lobby is actually good, and the staff is top notch.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
I apologize we didn't communicate with you better when reserving that our King Suite isn't a pet friendly room but thank you so much for highly recommending our hotel overall. We have a great staff at our hotel who is committed to making sure our guests have an enjoyable experience but it means a lot to us actually hearing it from a guest. Again, thank you so much for staying with us while in Traverse City we hope to see you and your fur-baby again soon! Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great customer service "

5
13/05/2017

We checked in and found out that Priceline had somehow booked us a single king room for our family of 6. Dan was amazing and quickly got us set up in a double queen room. He even personally delivered a pack-and-play for our little one. Couldn't have asked for better service. As for the hotel, very good quality for the price. Milk and cookies for the kids in the evening and free shuttle into downtown area. The pool area is clean and nice. My boys loved it.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
We're thankful we had a double queen available for your family! Dan did a great job taking care of you by switching the room type and bringing you a pack and play. He's a new member to our team and we appreciate your feedback on his guest service. Thank you so much for staying with us and taking time to write a review on our staff and amenities. We hope you and your family come back and see us again soon! Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Perfect Stay"

5
12/05/2017

We stayed at the Best Western Plus with our daughter and her 4 yr old son and two dogs. Our room was a two story loft plenty of room for the family. The hotel has a great breakfast in the morning and cookies and milk in the evening . the staff was very nice and accommodating . Would definitely stay again !!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
We're so happy to hear that you and your family would definitely stay with us again while in Traverse City! The two-story loft is the best room we offer for a family. Thank you for letting us know there was plenty of room. Just recently we added a few new breakfast items and hired a new breakfast attendant. We're hoping these changes will improve our breakfast experience for our guests so thank you for your feedback. We appreciate you taking time to write a review on your stay with us and we all hope to see you and your family soon! Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great place!"

4
11/05/2017

Great place and rates! Front desk manager Carrie was great, answered all my questions, was efficient and very helpful. The only thing missing from this hotel is a hot tub! Bed was very comfortable and room was clean.

"Great Place!"

5
10/05/2017

Loved staying at the Best Western Plus! We stayed in the two-story suite, which was very clean and updated. We stayed with our two dogs, there was a great little dog run right out side. The breakfast in the morning was perfect and had many options. I would recommend this to anyone and will definitely stay again when in the area!

Jian B, Manager at Best Western Plus Traverse City, responded to this review
Thank you for staying with us and recommending our hotel to future guests! We love to hear our guests had an enjoyable experience and will stay with us again when in Traverse City. The two-story suite with two queen beds in that section is perfect for guests with dogs. With the dog walk area right around the corner its convenient if they need to go out. We appreciate you taking time to write a review and giving us feedback on our breakfast and accommodations. We hope to see you and your dogs soon! Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great Hotel"

5
09/05/2017

We had a great time at this hotel. The rooms were newly renovated. They offered cookies in the evening and the breakfast was great. We loved how close it was to everything. The casino was our favorite!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
I'm so glad to hear you had an enjoyable experience at our hotel. Thank you for choosing to stay with us while in Traverse City and taking time to write a review! We appreciate your feedback especially on our breakfast. We're trying to improve it so any feedback from our guest is great! Please stay with us again when you're in the area and we hope to see you soon. Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Staff Go Above and Beyond"

5
03/05/2017

This was our second stay at this hotel. It was recently remodeled and is well maintained. We tried the 2 queen loft which provided plenty of space. The breakfast is above average and the attendant is efficient and friendly. Front desk staff are very good. They provided whatever information we needed. Most importantly they went above and beyond assisting others. We observed staff taking time to kindly acknowledge children, assisting someone with special needs as well as an older couple heading off on a long road trip. This type of service will bring us back time after time. I should also mention this hotel is very pet friendly.

Jian B, Manager at Best Western Plus Traverse City, responded to this review
Welcome back and thank you so much for staying with us again while in Traverse City. Nothing means more to us than to have return guests. We appreciate your feedback on our recent remodel, complimentary full hot breakfast, and guest service. Our staff takes pride in making sure our guests have an enjoyable experience and want to come back. The two-queen loft is a popular room we offer. It's nice to have a private area with your own TV in addition to the lower level. I'm glad you enjoyed it! Thank you for taking time to write a review on your recent stay with us and hopefully we see you soon! Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Quiet haven for trying times"

5
02/05/2017

Quiet & comfortable. Made reservations directly, & spoke w/ Christy.. when she heard we were coming in for a family memorial, she gave us a discount for a larger room. Angela checked us out & they were both so friendly, warm & comforting by their demeanor & conversation. When i inquired about hot water for my thermos, Judy quickly offered to fill it up for me. We will stay again, when next we come.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Our condolences to you and your family. I'm happy to hear our staff made it a little easier while you were here for your family memorial. Thank you for taking extra time out of your day to write a review on your stay at our hotel. See you the next time you're in Traverse City. Thanks again. Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Overnighter"

5
30/04/2017

We've stayed here as a family a few times. Very clean, comfortable, quiet. The staff is extremely friendly and on this particular trip, Angela went above and beyond and looked up my rewards number for me and had in entered in when I got there. I will be staying here again!

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
All of our staff wants to thank you and your family for staying with us again! Also, thank you very much for being a Best Western Rewards member. We appreciate your loyalty. Angela is one of our best guest service representatives. She's very knowledgeable about the area, hardworking, and gives great customer service. We appreciate your feedback not only on our staff but our guest rooms. Thank you for taking time to write a review on your stay with us and we hope to see you and your family soon! Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great service; good value"

5
30/04/2017

Very accessible location, and well laid out for easy access to rooms and lobby. Exceptionally friendly and helpful staff. Full, hot breakfast included. Fast, efficient check-in and check-out. Good value.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for staying with us while in Traverse City and taking time to write a review on your stay. We really appreciate you considering our hotel good value. I'm glad you had an enjoyable experience with us and we hope to see you soon! Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Great place to stay."

4
27/04/2017

I stayed for an extended period from March 13, 2017 through April 13, 2017. My room was very clean upon arrival. The front desk, housekeeping, and management were all very accommodating and friendly throughout my stay. I would definitely recommend this hotel to friends and family, whether they just want to stay a few days or need a longer stay.

Jian B, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for choosing The Best Western Plus for your extended stay reservation in Traverse City. We know how hard it is to be away from home for an extended period of time especailly a month. I'm happy to hear our staff made it very accommodating, from housekeeping to front desk, during your stay. Thank you for recommending our hotel for future guests and taking time to write a review. Hope to see you soon! Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Good Stay"

4
25/04/2017

Very delighted with our stay. Room was updated and comfortable. Breakfast offerings were above average. Cookies and coffee available in the lobby. Found the staff to be very friendly. Assigned here by price-line bid. Would stay again.

Jian B, General Manager at BEST WESTERN PLUS Traverse City, responded to this review
Thank you for choosing to stay with us when visiting Traverse City. We appreciate you taking time to write a review and providing feedback on our staff and breakfast. I'm so happy to hear you were delighted with your stay and will stay with us again. We hope to see you soon! Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"The loft was fantastic!"

5
25/04/2017

We booked a double queen room and were surprised that it had a loft! The second bed was up a spiral staircase in a loft. The loft had its own TV. Perfect for the kids! Breakfast was very good. The staff is friendly, the hotel is clean and updated. We will be back!

Jian B, General Manager at BEST WESTERN PLUS Traverse City, responded to this review
Thank you so much for the feedback on your stay! The double queen loft suite is our most popular room because they're bigger than our standard rooms and you get a little more privacy in the loft space. I'm glad your kids enjoyed it. We appreciate you taking time to write a review and hope to see you and your family soon! Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Clean and comfortable with excellent amenities."

5
23/04/2017

The room was comfortable and clean, and the beds were very comfortable. Plenty of towels were available for the shower / bath. This Best Western Plus had the most complete and extensive breakfast that I've seen anywhere.

Jian B, Manager at BEST WESTERN PLUS Traverse City, responded to this review
Thank you! Your review makes our staff very happy. Nothing makes us more happy than to hear guests at our hotel had a great experience. Thank you for choosing to stay with us while in Traverse City. We appreciate your feedback on our cleanliness and the comfort of our our rooms and bed. The owner remodeled in June 2015 to not only make the rooms more comfortable but the entire hotel! I believe we have the best complimentary breakfast any hotel in Traverse City offers so thank you for your feedback on our breakfast. Again, thank you for staying with us and taking time to write a review. We hope to see you soon! Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Would stay again. Very pleased."

5
23/04/2017

Very pleased. Redone so well. Great breakfast and Judy who serviced the breakfast area was awesome. She was so frlendly and kept it well stocked. The rooms were clean and comfortable beds. All staff were so friendly and welcoming.

Jian B, Manager at BEST WESTERN PLUS Traverse City, responded to this review
So glad to hear you were pleased with our hotel. Our staff works extremely hard to make sure our guests have an enjoyable experience. Judy gives phenomenal service during breakfast. She's knowledgeable about area attractions and genuinely cares about our guest experience in Traverse City. Thank you for your feedback on our room cleanliness, beds, and remodel. We also appreciate you taking time to write a review on your stay and hope to see you soon! Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Easter Getaway"

5
18/04/2017

Checked in on a Saturday night. Only planned on one night. Room was comfortable and quiet. Breakfast was terrific. Booked additional night, they forgot to clean, but provided fresh towels and an apology right away. It wasn't really inconvenient as we had only been there one night. It is convenient to town and all area attractions. Would stay again.

Jian B, Manager at BEST WESTERN PLUS Traverse City, responded to this review
Thank you for staying with us and adding an additional night to your original reservation! I apologize our guest room attendant forgot to service your room. I'll look into why this happened and try to make sure it doesn't happen again. We also appreciate you taking time to write a review and giving feedback on our rooms, breakfast, and location. I'm glad to hear you enjoyed your Easter with us and that you'll be back. Hope to see you soon! Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Terrible Tiny Room"

1
13/04/2017

The room was as if someone got the bright idea of converting the utility closet into a "guest room." Thought we had booked a double queen, but the tiny room contained 1 very uncomfortable bed with an extremely thin, worn blanket and a coverlet. Even with cranking the noisy heater, we were still cold. The foot of the bed was so close to the wall where the TV was mounted that we kept clipping our shoulders as we passed by. The curtains were closed for a good reason. The view was of a privacy fence about 3 ft from the window adding to the claustrophobic vibe. The room had a pseudo armoire instead of a closet, but in order to hang clothes up, you had to remove the suitcase rack and ironing board. The bathroom vanity continued the "tiny room" theme. The placement of the shower head was too low for my 6' tall husband. He had to tilt the head forward in order to get wet causing water to spray all over the floor. The desk clerk was ill informed regarding the rooms. She told my husband that the room had down pillows and comforter and they did not have alternative choices. Would not allow a refund due to my feather allergy. Went out and purchased pillows only to discover the room's pillows were fiber filled and had no comforter at all! This hotel did have one bright spot and that was the breakfast attendant who I believe was named Trudy? She was a breath of fresh air after a night locked in a closet.

Jian B, Manager at BEST WESTERN PLUS Traverse City, responded to this review
I'm terribly sorry your stay was not enjoyable other then breakfast with Judy. We do offer rooms with more square footage on the opposite side of the hotel not facing the fences. We'd like another opportunity to accommodate you the next time you're in Traverse City and I believe you'll like these rooms better. I also apologize our front desk staff misinformed you about our pillows and comforter. I'll be sure to remind all of staff members that we have foam not feather. Please email or call me directly so I can make another reservation. Thank you for your feedback and taking time to write a review. We'll use this information to improve your next stay and future stays for our guests. Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 [email protected]

"Nice hotel, great staff"

5
12/04/2017

Our recent 1-night stay here was perfect. A clean, affordable room. Nothing fancy, but that's not what we wanted. We wanted something close to town, not out near the casino. And also something near Mission Bay peninsula, for some scenic drives. This location was perfect, basically at the entrance to the peninsula, and maybe 5 minutes from downtown. The hot breakfast was more than expected, and every staff member we encountered couldn't have been nicer. This is a well-run hotel.

Jian B, Manager at BEST WESTERN PLUS Traverse City, responded to this review
Thank you so much for your feedback and taking time to write a review on your stay with us. We have a phenomenal staff that works extremely hard making sure our rooms are clean, breakfast is enjoyable, and that we give the best guest service as possible. We do have one of the best locations in town centrally located to all Traverse City amenities. Hopefully you got to enjoy a little bit of what our city has to offer during your one night stay! We appreciate you staying with us and hope to see you soon. Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000

"Excellent staff"

5
10/04/2017

Helped me out in many ways , would definitely recommend them as a go to place to stay when in town. The family I booked the room for enjoyed the property. Once again thank you to every one and Antonia and the desk staff

Jian B, Manager at BEST WESTERN PLUS Traverse City, responded to this review
Thank you for recommending The Best Western Plus when staying in Traverse City! I'm delighted to hear our staff helped you out in many ways in particularly Antonia. Thank you for taking time to write a review on your stay and we hope to see you and your family soon! Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000

"Beautiful cozy pet-friendly hotel"

5
10/04/2017

This newly-renovated hotel is perfect for anyone traveling with pets. The cost was reasonable, and the facilities are beautiful. From the sunny lobby area to the clean rooms to the attentive staff, we enjoyed our stay immensely. Loved the free shuttle service - while the others in my party stayed in, I went downtown shopping!

Jian B, Manager at BEST WESTERN PLUS Traverse City, responded to this review
We're so happy to hear you enjoyed your stay at our hotel! We also appreciate your feedback on our facilities and amenities. Our complimentary shuttle is a great service for our guests because you don't have to worry about parking or traffic. Hopefully you found something good to buy when you went shopping downtown. Thank you for taking time to write a review and we hope to see you soon! Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000

"Nicely remodeled "

4
07/04/2017

We stayed here for the annual FIRST Robotics competition. The hotel has been remodeled since the last time we stayed here. The rooms are very nicely done. The have a bureau near the door with a small refrigerator, microwave, coffee maker, and hanging closet. There is a small desk with an office style chair plus an arm chair. There is also a dresser. The TV is large and wall mounted but it intrudes into the aisle at the foot of the bed. A nice touch is the power strip on the desk and one of the nightstands which include USB charging ports. The bathroom has a nice modern shower but no tub. There is a pool which I didn't use. They also have a nice hot breakfast in the morning. I like the hotel and will stay here again next year.

Jian B, Manager at BEST WESTERN PLUS Traverse City, responded to this review
Thank you for choosing The Best Western Plus for the Robotics competition! We appreciate you taking time to write a review on your stay. We renovated our entire hotel in 2015 and I'm glad you like all the changes. Sorry to hear you didn't have time to enjoy our pool but hopefully you'll have time next year! Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000

"GREAT place!!!"

5
07/04/2017

We stayed at Best Western Plus for one night....we checked in on a cold/dreary/rainy day. Antonia and Christy welcomed us with so much sunshine, the outside didn't matter! They offered us fresh baked cookies, told us how to get to where we needed and also told us of the great restaurants in the area. The room was clean and the bathroom impeccable!!!! The next day was equally dismal and yet our hosts were happy and warm. Judy took great care of us at the breakfast!!! We will go back there for a much longer visit for sure!!! Thank you!!!

Jian B, Manager at BEST WESTERN PLUS Traverse City, responded to this review
Thank you so much for your review! I'm sorry the weather wasn't great but happy our staff made your stay enjoyable and had recommendations on great restaurants for you.. Yes we serve fresh baked cookies in our lobby every night and guests love it. Also thank you for your feedback on our room cleanliness and breakfast. Our staff works real hard making sure rooms are clean and wakes up real early everyday to make sure breakfast is ready. Thank you again for taking time writing a review and look forward to seeing you again! Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000

"Nicely pet friendly!"

4
25/11/2016

The facility was very clean and quiet. Although the room was on the small side,there was enough room to set up ours dog, Sophie's crate/bed so she was comfortable. The desk staff graciously dog-sat after we checked out so we could enjoy Thanksgiving dinner and Sophie didn't have to wait for us in a cold car. Breakfast nicely done. Staff very friendly. Great off-season price for Traverse City.

"Great Place"

5
21/11/2016

This is my second stay at this hotel and the service has been exemplary! This stay i am traveling with a friend so we reserved a suite. The room has a private loft so that we both have our own seperate and private sleeping areas. I also brought my elderly dog along and the staff has been nothing but friendly and sweet to her. The room is clean and spacious and comes with a microwave and mini fridge. It is also very conveniently located, just down the road from the downtown shops, and very close to the old mission penninsula where all the winerys are.

"Convenient"

3
10/11/2016

First the good: in addition to the listed amenities, this is a very clean hotel and the staff is extremely friendly and accommodating. Breakfast was good, and the eating area is clean. Shuttle service is friendly and prompt. The hotel is dated and not convenient to downtown. The interior is classic Best Western: large, open area and any noise echoes endlessly. Room prices on the weekend are standard for Traverse City - designed to separate one from one's money. A general comment for visiting Traverse City. Weekends are always crowded, prices for a hotel room on the weekend are outrageous for the northern Michigan area and parking is a problem - bring pocket change for the meters. This city is designed to clean tourists pockets. However, it is a foody paradise and colors in the fall are fantastic. Make sure to visit the local parks and lighthouses. Go during the off season, during the week (after Labor Day, but before ski season) and look for the "off Main Street" diners and shops.

"Wonderful Stay!"

5
08/11/2016

What a wonderful hotel! We were thankful for the hard-working staff and the upgrade we received, without charge. The pool was clean, and warm enough for a swim. Breakfast provided for a great family atmosphere. The front desk staff member was even willing to give several tips on where to go to enjoy family activities in Traverse City. Would 100% recommend!

"Just great."

5
03/11/2016

We stayed three nights. The hotel is freshly remodeled, clean and well maintained. Very good breakfast, including eggs, sausage, biscuits and gravy, fresh fruit, waffles and really good coffee. The room was nice sized, and we liked having a small refrige and microwave in our room, and a very comfortable bed. It was a slow weekend so the hotel was quiet. One night we awoke to people talking ( in normal tone of voice) in the hallway at 2:00 am. I would suspect it could be very noisy during peak season, or full house, esp. if kids ( or adults) were being loud. This hotel has everything you need : laundry, pool, computer and printer, work out room. Only thing to improve upon - we needed more room to put toiletries in the bathroom. Hardly worth mentioning because otherwise everything was so nice. Definitely recommend.

"Great stay!!"

5
29/10/2016

We can't say enough good about the hotel, staff, and everything about this hotel. We so appreciate their accommodating our pets. The rooms are beautiful. The breakfast was very good. The staff was so helpful and accommodating.

"Good place to stay"

4
26/10/2016

Very clean. Friendly staff. Well located. Room was small. Breakfast relatively limited but tasty. After 3 days we were looking for something else to eat. Most traditional breakfast items available. Weekday prices are a bargain, especially for this resort town.

"Weekend Getaway"

4
25/10/2016

Comfortable hotel. Nothing fancy but updated, clean, polite staff, good breakfast, and nice location. Disappointed beds were not made and bathrooms were not clean after our first nights stay but I guess that is conservation effort. Maybe we should have requested service.

"Very Clean and Updated"

4
17/10/2016

Hotel is very clean and clearly recently updated. Rooms were very nice. The choices at breakfast were good but I would avoid the "cooked" food. The eggs did not seem to be real eggs and the sausage was precooked. All of the items were well stocked and tended to. We found the 3/4 glass panel in the shower a bit odd. Much more sanitary option then a shower curtain but a full glass door would have been better. Also, the pillows in the rooms are very small. About half the normal size. I am not sure what that is about. Hotel staff we very friendly and great location. We would definitely stay again.

"Best Western Plus Four Seasons, Traverse City, MI"

5
17/10/2016

Very helpful staff, attentive to meeing a guest's satisfaction. Rooms are spacious, updated, and clean. Wonderful in room shower and great indoor pool. Easy access off main highway and close parking for entry to guest hotel rooms.

"Excellent Accomodation"

5
16/10/2016

Best Western Plus Four Seasons has fairly recently been remodeled, updated, redecorated. It looks and smells like a new hotel. The whole place is sparkling clean, bright, and inviting. Extremely friendly, accommodating front desk crew, friendly, helpful housekeeping staff, and the breakfast hostesses were exceptional. Breakfast nothing fancy or different from most hotel offerings, but maybe a few more selections. 24/7 hot WONDERFUL coffee in lobby with cookies in the early evening.. Comfy bed, excellent walk-in shower with 3/4 length glass panel rather than a shower curtain. Rates were a little higher than we are used to, but is was worth the splurge.

"Great family stay..."

5
15/10/2016

This was a great room for our family's visit to Traverse City. The hotel is dog friendly and this allowed us to bring our Mulligan! The loft room allowed our kids some privacy and we all enjoyed the extra space. Very clean, comfortable, and in a nice location. Breakfast was nice and a great staff. I'd visit again!

"Nice stopover"

4
14/10/2016

We stayed in the King suite, well worth the $20 extra for the night. Lots of room, separate couch/desk area from the bedroom. Place was spanking clean, and free breakfast was very good, hot eggs, pancakes, waffles, yogurt and fruit. Would stay here again.

"Comfortable beds and room"

4
14/10/2016

We were traveling with our dogs and this hotel is dog friendly (there is a $15 fee). We had a room with a queen sized bedroom plus a loft which also had a queen sized bed and tv. There was also a small dorm size fridge, coffee maker and microwave. There's a area to walk the dog dogs. Comfortable beds. Nice breakfast also.

"Very nice hotel"

5
11/10/2016

We stayed two nights. Phone call from front desk to our room after check in to make sure everything was okay was a nice touch. Nice sized room with king bed. Clean. Nice breakfast. Staff very nice. Would stay again.

"Rooms really small"

3
04/10/2016

Just wonder why it is "plus"? The rooms are very small, even a very small bathroom cabinet. No place to put suitcases but the floor. Nice size tv .The décor is brand new and the beds really nice, but really small rooms. Glad BW takes old places and renovates them . Has more charm.

"Chain hotel but smaller than average rooms"

3
24/09/2016

This is a typical Best Western property (clean with nice décor) but had a few faults that keep it from getting a good rating from me. As a Best Western Platinum Rewards member I stay in Best Western hotels pretty often. The room I had (# 120) was the smallest room I have ever encountered at a Best Western. Although it only had one queen size bed the space was really limited. When walking from the desk to the bathroom you had to walk around the end of the bed and angle your body over the bed to avoid your shoulder hitting the wall mounted TV. My friend had a king room (# 125) which was also pretty small. I stayed at 3 Best Westerns on this trip and this property was far and away the most expensive of the three. Nice trees on the property but the best part of the stay was the staff who were friendly and helpful. I can't really recommend this hotel since there are a lot of hotels in Traverse City some with lakefront rooms. I would look around for an alternative in the future.

"Totally renovated"

5
22/09/2016

This is now a very beautiful place to stay. So clean and nice renovated makes the place very comfortable. Location is excellent. Staff is wonderful and very helpful when it comes to giving directions.

"Three block walk to the lake (bay) but 2 mile walk into town"

4
21/09/2016

The hotel is located about four blocks from the bay and has recently been remodeled. We stayed here four years ago and it is very nice today. The pool is below street grade and a good 11 ft. at one end, but no hot tub. Rooms are nice and very well appointed. The breakfast was just off the reception desk and rather cozy (overall a very nice place). Oh, and they had freshly made chocolate chip cookies in the evening! Giving this place a 3.5 hinge rating (scale 1-5). The only drawback is there is an external walkway to the pool / reception / breakfast (would be an issue in the winter). We walked into town (about 4.5 miles around trip) and found the main street shops very nice, and entertaining. Took the hotel free shuttle to the Elks and had one fantastic meal.

"Excellent Hotel stay"

5
17/09/2016

Wonderful service and facility. Stayed for 5 nights and enjoyed every minute. Location was perfect and customer service by employees couldn't have been better. Fast wifi and delicious breakfast with lots of variety,

Brad S, General Manager at BEST WESTERN Plus Four Seasons, responded to this review
Thank you Sheila for staying with us. We hope to see you again in the near future.

"Compliments to All"

5
17/09/2016

Haven't travelled much as of late. My best friend and I are both seniors and wanted above all a clean place to stay. We just can't say enough about the super clean room. The breakfast was so wonderful and so much. The staff, starting from the desk personnel, the housekeeping and the kitchen staff were all so friendly and very efficient. Everywhere from room to lobby to elevators were very, very clean. Great experience. Staff wonderful.

"Decent place to stay"

4
11/09/2016

We stayed in a king room. The room was OK, but a bit lacking as far a natural light. Just a single small window that looked out at a fence. But we weren't there to sit in our room, so not a big problem. The room seemed quiet enough and we were able to sleep OK. The rates were reasonable for the area. The location was not on the water, but was at the base of the Old Mission Peninsula where we were headed to visit wineries there. Breakfast was decent.

"Nice and clean "

4
11/09/2016

Got what expect. Even on main highway, quiet but maybe because of being weekend. Nice to have first floor room with interior entry. Request for wine bottle opener graciously accommodated. Not very large sink area.

"5 nights in Delightful Traverse City Michigan"

5
08/09/2016

This Best Western Hotel was delightful to stay in, breakfast nutritious and ample, giving us plenty of fuel to go about our days activities of hiking and swimming in Lake Michigan. The staff was kind, helpful and useful in our planning and with our desires, from the front desk to the breakfast assistance, they were great! There is easy access by car to Sleeping Bear Dunes National Shore park, as well as many state parks to hike around. Local restaurants were decent, and some even high end, but that isn't our style. Walks along the Traverse City lakeshore area were beautiful, and the nearby Mission Peninsula provided opportunities to view the sunsets, with lookouts and the light house point less than 30 minutes away. We thought that this was a good value for the money, and close to the locations we wanted to see and the walks we wanted to do.

Brad S, General Manager at BEST WESTERN Plus Four Seasons, responded to this review
Thanks David for taking the time to review our hotel. Traverse City has so much to offer, regardless of the time of year. Hopefully you will get the opportunity to return.

"Nice quiet hotel"

4
07/09/2016

We were pleasantly surprised. Nice friendly staff, good big rooms. We asked where to get dinner. They said Cambria suites next door had a new chef. Walked over - food was great. Glad for the recommendation They have a shuttle for downtown. Two miles away. Would recommend this hotel if in the area

"Clean & Friendly place"

4
06/09/2016

A very clean and fairly reasonably priced Inn. We were in the area for a family reunion. The place we had stayed at last year had increased their price $140. We save over $100 each night. Would stay there again.

"Excellent Experience"

5
01/09/2016

Very friendly staff, great variety of hot breakfast options, 24 hour heated, clean, pool, clean and updated rooms and bathrooms. Comfortable bed. No complaints! Within a couple minutes from downtown Traverse City makes it very convenient.

"Lovely Accomodations"

5
30/08/2016

We had a beautiful suite on the second floor. Staff was extremely attentive. Chocolate cookies at 3pm each day! Rooms were remarkably decorated with flat screen tv's and updated "cool" furniture! Loved the accent pillows! Rooms were large and suites were nice with the separate rooms.

"Weekend away"

3
24/08/2016

Went as a casual weekend retreat with my husband, clean rooms. Decent location, no views. But the drive up in the fall, great for the colors. Skip the hotel breakfast, great breakfast at the diner across the street. Good shopping nearby, and visit the shore and casino in the area. Hotel is average, expect a little more for the price.

"Always a first class stay."

5
22/08/2016

We enjoy the cleanliness, complimentary breakfast, and friendly service. Two employees that always stand out work at the front desk-Christy and Angela. Both ladies are very hospitable and accommodating.

"Decent for the price"

3
18/08/2016

I was happy to see this remodeled hotel had a decent price for August in Traverse City. Rooms were clean. Bathroom had been remodeled, but there was mold in the shower which could easily have been bleached out making it feel/look much cleaner. Disappointed management let this type of cleaning be allowed.

"Spontaneous Road Trip "

5
17/08/2016

We booked a room last minute and were pleasantly surprised! The price was reasonable and the hotel was beautiful! Super clean, friendly staff, and recently renovated! Our room was much larger than expected (corner room). Breakfast was very well maintained and tasted pretty good! Despite being really busy, the staff kept it clean and full! It went until 10 which was nice as some end earlier. We will stay again.

"Great night"

5
16/08/2016

We had a great night here. Clean, comfortable, they provided a loft room for the second queen bed for a bit of added privacy. Desk very helpful with directions to see the sights. Great enjoyed. Location is convenient to restaurants and shops

"Great place to stay in Traverse City"

5
15/08/2016

The BW, Four Seasons in Traverse City is a wonderful motel. Services and amenities are super, pool, exercise room, laundry, breakfast, and Wi-Fi. So close to the lake and downtown, and fine eating if you enjoy that. We will visit again!

"Don't hesitate......Wonderful Hotel!!!!!"

5
13/08/2016

We loved our stay here, the room was extremely clean. The staff go out of their way to make you comfortable. Free cookies by the front desk were so good. Pool area amazing. We will definitely be staying here again!!!

"Highly recommend - great service"

5
13/08/2016

Was displaced due to a flood at my condo, and with this being the busy time of year in TC I needed to find an affordable room that accepted animals - I have two Labs. The front desk was fantastic and the room was spotless, they put me right next to a door for convenience. Never had any issues. I'd stay here again no doubt.

"Superior Service at Best Western Plus Four Seasons!!"

5
12/08/2016

My family and I stayed at Best Western Plus Four Seasons, and checked in at 3:00 pm. The check in with Dan and Carrie was incredibly smooth, and I found the entire staff to be welcoming, knowledgeable and pleasant! The reason for my trip to Traverse City is simple... I was celebrating my 60th birthday the day I checked in! Traverse City is one of the most beautiful places in Michigan, so I selected it for my birthday destination! I happened to mention my birthday to the staff during my check-in and was given an enthusiastic " Happy Birthday!" It brought a smile to my face!!! How nice and caring, and such a fun way to check in!!! Once we went to our room, I received a courtesy call from the front desk, asking if the room was up to my standards, and if anything was needed. I said, "The room is just fine!!!" I jokingly told Dan... "I was hoping there would be a birthday cake waiting, but that's ok, because you told me that fresh cookies would be baking later on! We both had a great laugh!!! Less than an hour later I received a knock on my door. Two friendly voices said, "Front Desk!" When the door was opened, Dan and Carrie said, "Happy Birthday!", and presented me with delicious chocolate fudge cake, on a white plate, complete with chocolate ganache, a white chocolate swirl AND a birthday candle!!! They even brought extra plates so that my family could share!!! This was the highlight of my day!! What a beautiful gesture of respect and appreciation for a guest! Yes, indeed, the staff of the Traverse City Best Western are deserving of the highest customer service rating!! The facilities were immaculate and comfortable, and the breakfast buffet was amazing!! When I checked out, a very nice lady from housekeeping said, and a man from maintenance both said "Happy Birthday!!" It was clear to me that Dan, Carrie and the entire staff, are in this profession, because they enjoy providing quality service that goes above and beyond the industry average! I give The Traverse City Best Western Plus Four Seasons, the highest rating...EXCELLENT!!!!!! I'll will most definitely be back!

"Excellent Value, Great Service"

5
07/08/2016

I wasn't sure about staying here as I hadn't done my research, but once we checked in I realized we made the right choice. The room was great. The atmosphere was great. The price was very good. The staff was excellent. This is a great place to create your "base camp" for a Traverse City vacation. I think they have a pool for your enjoyment as well as some other highlights, but this isn't where you want to spend your time in Traverse City. You want to go out and enjoy the area. So even though the hotel is great, it isn't a "resort", but you won't be disappointed.

"Best Hotel Room Ever!"

5
30/07/2016

We LOVED the loft "bedroom" for our daughter, although it did tend to get a bit warmer up there. Staff was very friendly and hotel and rooms were clean. We even got delicious cookies at the front desk each evening (which is more than I can say for our recent stay at another popular--and more expensive--chain, which is supposed to be known for their cookies!). Great hotel and great value!

"Love staying here"

5
30/07/2016

My grandson and I spent a week there this July. The staff could not have been nicer. It was very clean and efficiently run. I would recommend this hotel to anyone. The pool was warm enough so it was comfortable for swimming, and they even had some toys to play with. They have fresh coffee in the lobby 24/7- a nice touch. The morning breakfast included the make-your-own waffle maker, so my grandson was happy with eating there. The location is close enough to get to many attractions, but not in the middle of the downtown craziness. I was told they have a shuttle service (but we didn't need it). I have stayed in many hotels over the years, so I have enough experiences to compare it to, and it ranks up there with some of the best. It is not a luxury hotel, but the people that work there, and the attention to the facility makes it a great choice for the Traverse area.

"Loved it!"

5
29/07/2016

This place blew my family and I away! The staff was very professional and friendly in every interaction I had with them, really top notch. The breakfast was plentiful and very high quality, the whole family enjoyed everything we had. The hotel itself is very well appointed and designed in a very sensible way. No long walks from your car to room, very convenient. As great as all the above was, where this place really shined was the room layout. Traveling with two small children it's a convenience bordering on 'opulent luxury' to have a single hotel room with separate sleeping spaces. In this case, our room had a upstairs loft (for the kids) and and downstairs room for my wife and I. After having stayed the night previous in another hotel with a more traditional layout, I can attest the 'loft' configuration is vastly superior; I'll never go back tot radio all rooms when a loft room is available, it's SO worth the few extra dollars it costs. Lastly, though we didn't' leverage it this time, this hotel is pet friendly. The next time I'm in TC, our puppy is coming along; I can't wait!

"Friendliest staff!"

5
19/07/2016

This place was fantastic! The people at the front desk were deserving of awards. The room was clean and tidy. My wife said that she thought the room smelled a little musty, but I think it was the smell of new paint. It looks as if the room was recently renovated. This is a great place to stay. The kids and I enjoyed the indoor pool. It goes as deep as eleven feet.

"Great place to stay"

5
17/07/2016

This hotel was a great place to stay. From the time of check in to the time we check out the staff was wonderful. The rooms were very clean and up to date. The free breakfast was very good with a good selection. Parking was a little tough with a a full hotel. Over all a great hotel. We will definitely stay here again.

"Highly recommend "

5
17/07/2016

Great front desk service. Very clean facility. Everything looks newly updated. The room was large with a beautiful tile and glass floor to ceiling shower in the bathroom. The ONLY critique I have is that the lighting in the rooms are poor. Also be aware that the hotel does allow pets, so you may hear dogs barking during your stay. Morning breakfast bar has options for every palette. Clean, well stocked, plenty of seating. Coffee was good too and I consider myself a Coffee snob??. Location to old mission peninsula and downtown was ideal. If I need a hotel in TC again, I will definitely stay there.

"Excellent accomadations in Traverse City."

5
16/07/2016

A two nite stay for a relaxing visit to Traverse City. My wife and I were received by Christy who was friendly, informative and helpful. The location of the hotel is on the "main drag" and it is close to downtown (shopping and dining) tho not really close enough for walking but there is a free shuttle service for nearby travel. It is also close to the beautiful Bay, too,. The room was neat as a pin, well appointed and quiet (with a capital Q); no noise from the road or other rooms. The bed was quite comfortable--no complaint. The pool (which we did not use, mostly because idiot me forgot my swimsuit) was large and pristine. A complimentary USA Today welcomed us each morning. The complimentary breakfast offerings were numerous, hot and cold, and superior to what we often find. The staff was very, very, friendly and efficient. Tables were kept clear and clean. The place was spotless--everywhere. A full approval and recommendation from us.

"A wonderful stay at Traverse City"

5
16/07/2016

We could not have chosen a better place to stay. Close to downtown and the bay. The staff was friendly, efficient and most of all helpful in answering all our questions about the area. The room was neat as a pin and well appointed. The complimentary breakfast was quite good, ample in choices, hot and cold alike and the staff was friendly, kept tables clear and the area was spotless. Lastly, it was, despite being on "the main drag," really quiet--no noise, either from the road or other rooms.

"Guest Services at Best Western Plus Four Season"

4
15/07/2016

We were so impressed with the Guest services: Carrie and Derrek were outstanding. From the moment we arrived they went out of their way to assist us - We cannot find words to express our gratitude. They have a natural gift with people. We wish them the best and a bright future. Christy Brown was very kind and helpful, too.

"Overall Experience"

5
12/07/2016

The reception was warm and friendly over the phone and face-to-face. The room was extremely clean and the bathroom was spotless. I called before I arrived to let them know we would arrive prior to check in and the gentleman said it was no problem and offered to sign me up for the rewards program, which allowed early check in at other properties in the future. Very helpful, pleasant, and professional. I would return here the next time I visit Traverse City!

"Upgraded and very nice"

4
11/07/2016

Best Western is in process with upgrading their top hotels to "Best Western Plus" and this is one of the upgraded properties. The room was very well done, reminded me of a Marriott Courtyard, which tells me that Best Western is "upping their game". A little pricier than expected but reflecting their move to more "upscale". Friendly and helpful front desk staff. Good breakfast.

"Very well managed"

4
09/07/2016

We booked a king bed room at this recently renovated Best Western. When the shower in our room would not shut off, staff quickly upgraded us to a two room suite to make up for the inconvenience of having to change rooms. Pros: comfortable mattress and pillows, nice decor, close to downtown and not too far from Sleeping Dunes National Seashore, wineries, etc., very clean, helpful, friendly staff, very good wifi Cons: The elevator was not conveniently located. The included breakfast, which featured scrambled eggs, sausage and the usual assortment of motel breads and pastries, could have been better.

"Highly Recommend!!!"

5
09/07/2016

Hotel was remodeled from nearly the ground up a couple years ago. We stay here every time we come to Traverse City. The hotel and rooms are exceptionally clean. The staff is friendly on all levels from management to housekeeping. Extensive breakfast bar. I recommend looking into this hotel first if you're coming to Traverse City.

"They take good care of you. Stay here."

5
08/07/2016

I had two repairs and they repaired them immediately with a good attitude. The hotel was clean and comfortable and quiet.. They had a shuttle that took me downtown to the cherry festival and I had a visited Traverse, MI bakery where they make amazing pies. I had rhubarb with ice cream that was delicious.at the Bakery - Traverse pie company downtown. There are food trucks there as well.

"BW Traverse City overnight stay"

5
07/07/2016

Hotel has just been remolded. Very clean rooms and very helpful staff. Staff went out of their way to make everything easy and smooth. Just spent just one night while I was waiting fly out. The free airport shuttle was great.

"CherryFest 2016"

5
05/07/2016

First time in Traverse City for the Cherry Festival and it was great. Great hotel and location to downtown is perfect. The hotel also provided shuttle rides during the fest which made it very easy to get around. Hotel staff was great and special shout out to Angela! Will definitely be back!!

"Great experience"

5
05/07/2016

Excellent location to our other destinations in Michigan, hotel was clean employees were courteous, continental breakfast was delicious with a variety of options available, hotel staff was always available to answer any questions we might have we did not hear any outside noises would recommend this hotel to friends to stay.

"overnight stay at BW traverse city"

5
03/07/2016

Overall excellent experience. Front staff very courteous and helpful. Room was super clean even on the pet friendly side. Pool was well maintained and super clean. Very quiet in the room despite being in the dog friendly part of the hotel. The manger, Dan, was very polite and helpful.

"Lovely"

5
28/06/2016

Greeted at front desk was very welcoming. Derek gave me maps, wrote out directions, and his enthusiasm was infectious! We are taking his recommendation for mission peninsula. Updated room with great shower. Lovely stop on my Lake Michigan circle tour with my mom.

"Very accommodating!"

5
25/06/2016

This place was great! We stayed the weekend. The breakfast was good, always full. The room was clean and modern. The staff was over the top awesome!! We will be staying here again. We were also able to take our dog :)

"Great location and very friendly staff"

5
24/06/2016

The hotel has been remodeled and has a southwestern feel to it. We had a room on the main floor around the corner from the lobby and it was very quiet. Big plus for us was sitting under the open patio cover to enjoy breakfast and cocktails in the evening (We brought our own). The hotel does not have a bar. Breakfast was the typical free breakfast with cereals, waffles, eggs, biscuits and gravy etc. Everything was fresh and clean thanks to the staff member whose only task is to keep it fresh. She was very friendly. We will stay here again.

"Distrested"

4
24/06/2016

The Acomadation were real nice. We call Best Western for Closest B/W by Airport and this was it. The staff was very helpful and extremly nice.Didn't get a chance use any of the facilities provide because our flight had been canceled we wre able to secure a room here. We to leave at 5AM And the desk provided us with a to go bag because we would not be there for breakfast I thought this we real nice of them.They said they do this for anny check out before breakfast is served.

"Wonderful stay"

5
24/06/2016

We were pleasantly surprised by the improvements in this always good hotel. The entire establishment is recently remodeled & furnished. It absolutely sparkled, all staff was pleasant & efficient. We saw families & couples without children & everyone looked happy to be there. The full hot breakfast was wonderful. We'll always stay there in the future.

"Loved this place!"

5
20/06/2016

We totally enjoyed our stay as a family. The hotel looks great. We loved the 24 hr pool, loved the fresh cookies each evening between 6-8pm, LOVED the 2 bed LOFT, loved the easy parking, loved the breakfast, loved the blueberry waffles at breakfast, etc.... Absolutely NO complaints!

"Easy to find but a little pricier than other Best Westerns"

4
19/06/2016

The stay was wonderful but a bit pricier than other Best Westerns so it might not be as affordable for families with small children. Mattress quality was soft and might not be for everyone. The location was close to the highway but I found the depth of the swimming pool at a depth of 11 feet to be too deep for hotel guests. There was no hot tub at this location so I wondered why was this done this peculiar way.

"Convenient location, good price, comfortable bed, poor breakfast."

3
16/06/2016

We decided to stay in Traverse City at the last minute and called the Best Western based on Trip Advisor reviews. We got the last king room which was handicap accessible and unfortunately did not have windows. It was very clean and comfortable though and was very inexpensive. The bed and pillows were very comfortable and the room was very quiet. As with other Best Westerns, the breakfast was not very good with very few healthy options.

"Nice place to stay"

4
14/06/2016

Nice hotel and comfortable beds, only concerns I had is the shower is setup so when you use it water goes all over the floor, there is only 1/2 a shower door. Ended up using several towels on the floor to keep it dry

"Great stay!"

5
14/06/2016

My husband and I were both very pleased with every aspect of this hotel! It was renovated recently and looks beautiful (and you cannot beat the price!). The staff was also very friendly and helpful. There's cookies at the front desk each night but we missed it because we were always out doing something. The continental breakfast was also very good.

"Dissatisfied traveler"

2
13/06/2016

The hotel is beautiful renovated, unfortunately the rooms are small and the wall are thin we could hear everything in our room. The first night we we're awakened by loud talk several times in the night and the beds were extremely uncomfortable, I did mention something at front desk when we went down to enjoy breakfast. I then decided to contact the main 800 #, we were moved to a suite which was bigger but the beds were still hard as rocks. I did want to compliment the staff Carrie, Derek and Christy because they did try to accommodate unfortunately besides getting new mattresses there wasn't anything they could do.

"What a pleasure!"

4
08/06/2016

Staff was helpful and friendly, from check in to maintenance. Everything was clean and well-maintained. Breakfast choices were varied and you could have a healthy breakfast. All in all a most pleasant experience. I needed to do laundry and the laundry room was clean.

"Great place!"

5
05/06/2016

Stayed for one night in rooms 129 and 130. Very nice, clean and comfortable. These were loft rooms with a queen bed on each level. Rooms have microwave, coffee maker and fridge. Staff was so professional and friendly. Good location and easy to access. I would stay again for sure!

"Horrible stay"

1
03/06/2016

I've been traveling to Traverse City every chance I get on and off for 15 years. My stay here was not pleasant. It was the second time I had stayed , the first was not so bad. We were checked into a room that hadn't been cleaned although seemed to be recently upgraded. We were moved to another which seemed better. The location was decent. The staff seemed disconnected, not unpleasant. The temperature control didn't seem to be working in the room we were in and were too exhausted to move rooms again.

"Great Service"

5
02/06/2016

All of the employees are very professional. We met one that was outstanding. Daniel at the front desk is exceptional. He is very courteous and friendly. We plan to stay here again in the near future..

"One night stay"

4
30/05/2016

The room was oversized, the front desk staff was very pleasant. The shower was the European kind with half a door. The breakfast was more than adequate altho typical of all BW. Unfortunately, there were some large families staying there with unruly children which made the breakfast experience less than pleasant, but not the hotels fault. Convenient location on main road. Downtown just a few minutes car ride away. We would stay there again when in the area.

Brad S, General Manager at BEST WESTERN Four Seasons, responded to this review
Thank You for your review, and comments. We hope to see you again in the near future. Brad Smith General Manager Best Western Plus-Traverse City

"Nice room"

4
26/05/2016

Comfortable, clean room recently remodeled. Comfortable bed. All the staff we interacted with were very nice and courteous. Great price and value. The Free breakfast was tasty and there was a nice variety to choose from. Would recommend.

"One Night Stay"

4
26/05/2016

My husband and I were traveling through and looking for hotels that were nice but still allowed pets. This Best Western seemed to have been updated as far as décor and amenities go and allowed dogs of any size (we have a 70lb shepherd lab) all with a fairly reasonable rate. Overall- since we only stayed one night I'd have to say our stay was great! The staff was friendly and helpful when we were looking for a restaurant that also allowed dogs, they even gave us a map and directed us to the easiest route there and back. There were a couple stains on the carpet, a weird dent in the ceiling and a "modern" shower that did not have a full door which as a result our dog was in and out of the entire night whether someone was showering or not. However, thank you Best Western if we need you again we'll call!

"Outstanding "

5
24/05/2016

The staff at this hotel is absolutely outstanding. The kindest people I have ever encountered at a hotel. We travel often and stay at a Ritz Carlton at least twice a year. The staff here is better then at the Ritz. We had an issue and the staff was genuinely concerned. They went above and beyond and even put us in a different room. The hotel is very nice and new. We stayed in the loft room and our daughter really enjoyed her space in the loft. Do yourself a favor. Book this hotel.

"Nice updates"

5
24/05/2016

We stayed here just over 2 years ago and they've done a lot of improvements since our last visit. Very nicely remodeled! Room was nice and clean. The cookies in the evening were a yummy bonus. The staff were helpful and friendly.

"We always stay here."

4
21/05/2016

Very friendly staff. Room was clean but there was insufficient lighting made the room feel dark. the room wasn't very big and there was no room for a comfortable chair. Nice upgrades to bath area. Kudos for the breakfast and the very friendly and helpful staff.

"It Worked For Our Needs"

4
19/05/2016

My buddy & I stayed here recently while passing through on a Michigan golf trip. I picked it because 1) it looked like the best bang for the $, 2) good reviews, 3) I kinda liked the 2 Queen loft option providing us a little separation and privacy. When we checked in the place wasn't quite as cool as it looked on their website but it was clean & comfortable enough which are my priorities when picking a hotel. Good location to downtown Traverse City being just a couple of miles down the road. They had a decent complimentary hot breakfast in the morning which we took advantage of. The ladies working at the front desk were also very friendly and helpful showing me places of interest to go check out. No regrets but IF I'm every in Traverse City again I'll probably look for somewhere else to stay along the lake or where there's some scenery.

"Unexpected Pleasure"

5
18/05/2016

We have stayed at a fair number of Best Westerns over the years and generally know what to expect. However, this location was exceptional. They have done a very good job of updating and maintaining this property. It is a great value for the price. The Staff is very good and helpful. They pay attention to detail. We would highly recommend stating at this Best Western if your travels take you through this part of the world.

"GREAT ROOMS AND WONDERFUL CUSTOMER SERVICE "

5
17/05/2016

What a really great place to stay. We reserved one of the rooms with a loft bedroom. Our daughter just loved it. The staff here go out of their way to make sure that you have good accommodations . When was the last time you received a call from the front desk asking if everything is satisfactory with your room. ? If we ever come back to Travis City, we will definately stay here again.

"off the mai strech"

4
17/05/2016

best western was perfect hotel to stay while visiting traverse city. close to most attraction (5-10) min. drive like front street to shop and walk about 20 -25 min to mission lighthouse and grand chateu winery on the way 15 min to turtle creek casino enjoyed the breakfast in morning to start day off.

"Weekend getaway"

5
17/05/2016

Local staff did an excellent job correcting the error made by the corporate reservation department. Very convenient location and the staff was very good. Our room had a loft set up with a queen bed in the upper room. This would be perfect for children or another couple but not needed on this visit.

"Very happy with our stay! All good!"

5
05/05/2016

Nice front desk clerks. Clean, nice room. Comfortable. Nice towels. Our first ever hotel stay with our dog. Worked out great! Very convenient. If ever back in area would definitely stay here again. Would recommend. Thank you.

"Excellent"

4
03/05/2016

Place was very clean and friendly staff. Pool needed to be heated, but other wise the place was good. Breakfast was good,needs one thing bacon. Parking also was a little cramp. As you arrive the staff was so friendly.

"Over Night Out of Town"

5
27/04/2016

We just needed to get out of town for a night so decided on Traverse City. This was a nice place to stay for a night. The pool was nice. We got in a couple hours early and had to waste a some time around town before being able to check in, because our room was not ready yet, but we did not schedule an early check in either. Over all, this was a nice place to stay!

"Campground Scouting"

4
26/04/2016

We spent one night at the Best Western Four Seasons based on the TripAdvisor reviews. The hotel is very nice - either newly built or newly renovated. The check-in was very smooth and friendly. The room #105 was very nicely decorated with two queen beds, microwave, refrigerator, wardrobe and desk. The bathroom sink is RIGHT inside the door which is a little weird. The bathroom was newly renovated with a nice shower. The bed was comfortable and the room was VERY quiet. I think a thunderstorm was due to pass through town during the night, but I did not hear a thing. There was no noise from adjoining rooms or from above. The breakfast was one of the best I have ever had at a hotel. Three kinds of fresh fruit, yogurt and several toppings for the yogurt - granola, fruit and coconut. There were scrambled eggs, link sausage, biscuits and gravy, waffles, three kinds of juice, three kinds of cereal (is there a pattern of "three" here? :-) ) Cinnamon swirl bread for toast, regular bread, bagels, several kinds of muffins and Danish. All fresh and excellent. The only reason I do not give it a five rating is because of the minimal bathroom counter space and the tiny lumpy pillows. I have stayed in hotels in this price range that have a choice of firm, medium and soft pillows in the room all labeled accordingly. The pillows in this Best Western were small and lumpy. Overall, we would stay there again.

"BEWARE IF YOU LIKE A CLEAN ROOM!!"

1
24/04/2016

The room was very, very, dirty! The stairs up to the loft, had layers of dirt on them, the chair for the desk was covered in food and stains. The bathroom had a few sheets of toilet paper on it, was not even replace with a full room. A plastic cup was put on top of the light above the sink in the bathroom area and left. A dog keep us awake all night, This is our second stay at this BW. The first stay was just as bad, gave it a second try, will not come again!!

"What a surprise"

5
19/04/2016

Immaculate,quiet,and the quality of the mattress and pillows were superb. What a pleasant surprise! .the bathroom was very up to date and everything was spotless. Kudos to the staff for a wonderful stay

"A Little Bit of Heaven"

5
15/04/2016

Wonderful experience. Great facility, Friendly, Efficient Staff. Arrived early and they accommodated me. Everything about this facility was class. Free USA Today delivered to my door was a nice touch. Upon arrival they explained about the fitness center, pool, business center, free Wi-Fi and free breakfast

"Time well spent"

5
12/04/2016

This was a great choice for my family to stay. Newly remodeled, large indoor pool with a deep end, clean rooms and a great room with a spiral staircase and a loft. Great hot breakfast in the morning that filled us up. We spent two nights during our spring break and had a wonderful, relaxing time. Kids swam and we worked out in the fitness room. Great pricing as well. Will be staying here again for sure! So glad we stayed here!

"Nice property, convenient location"

4
10/04/2016

Currently staying here at the BW 4 Seasons in Traverse City, It is a nice property, rooms are clean. The location is very convenient to the downtown area and the local community center, and of course the beaches, trails and all of the outdoor things that TC has become so famous for. Staff is friendly and parking is also convenient.

"Excellent Service + Great Rooms"

5
04/04/2016

We had a great time in Traverse City and a great experience staying at the Best Western. Christy at the front desk was helpful and friendly through-out our stay. We enjoyed clean, recently remodeled rooms, and friendly service! She recommended an excellent restaurant for a party of six and even booked our taxi. Thank you.

"Weekend Getaway"

5
04/04/2016

We recently stayed in the Best Western for a weekend getaway with friends. The hotel had been remodeled recently and was beautiful. They had a great breakfast in the morning in a very clean lobby and the breakfast had waffles and scrambled egg and sausage amongst other items. It was very nice. The staff however was over the top, very friendly and accommodating from the front desk to house keeping. Great job!!! I would definitely stay here again. The only bummer was there is not a hot tub, but we still used the pool and that was also clean and the pool area was nice and warm. A bonus since it was snowing outside.

"A great place to stay in Traverse City"

5
02/04/2016

The staff at the Best Western Four Seasons is first class. They are all very accommodating, and helpful and knowledgeable of the area. They are professional and very friendly. The location of the hotel seems very private, yet you are right near everything that you would want to visit in Traverse City.

"Great stay for value"

5
01/04/2016

The lobby is clean with a very friendly staff. The rooms are always very clean when you stay there. They have a shuttle service that is free that will take you downtown TC. Also enjoy the option of having a 24 hour pool.

"Great Hotel and Great Staff!!"

5
01/04/2016

Visited our grandson for his birthday and had him come to the hotel to use the pool and spend the day. When the folks at the hotel found out we were celebrating his birthday they made arrangements for us to hold our celebration in their dining area rather than back in our room and even gave him a birthday card signed by everyone. Again, a great experience and the General Manager, Russ, was terrific!

"Excellent stay!"

5
28/03/2016

We stayed here over Easter weekend. Great location just minutes away from shopping, dining and entertainment.The facility and rooms were very clean. Beds were comfy. Staff were extremely friendly and helpful. Didn't get a chance to check out the 24 hour pool. Had a good selection to choose from for breakfast. We were really pleased with the experience. I would definitely stay here again in the future and I highly recommend this hotel to future travelers.

Brad S, General Manager at BEST WESTERN Four Seasons, responded to this review
Thank You Trisha for your review. On your next visit to Traverse City, you can try our new additions to our breakfast and the 24hr 11ft deep pool. Thank you again for staying with us.

"Clean and a swimmable pool"

4
28/03/2016

The room was clean and comfortable though not as large/roomy as depicted in photos. The staff friendly and helpful. The breakfast is decent and allowed us to save buying a meal out each day while on our trip. We enjoyed swimming in the pool that is actually deep enough to swim in.

Brad S, General Manager at BEST WESTERN Four Seasons, responded to this review
Thank you Tracy for staying with us, we know that there are many lodging choices in Traverse City. We hope to see you again in the near future.

"Comfy room"

5
26/03/2016

Stayed here because of the weather. It was a big bed and very comfortable. I am glad that I was able to stay because the roads were not the best that night. I was glad that there was somewhere I could go. I am also very happy to say that everyone is very helpful and friendly.

Brad S, General Manager at BEST WESTERN Four Seasons, responded to this review
Hi Beth, Thank you for staying with us. Our newly remodeled hotel was the right choice for a good nights rest and off the Northern Michigan roads. Hopefully you also had the opportunity to enjoy our full hot breakfast the next morning.

"Wonderful Staff"

4
23/03/2016

The front desk staff was very helpful in suggesting restaurants and helping with the location of local bike trails and wineries. A very enjoyable stay and we plan to return when warmer weather arrives.

Brad S, General Manager at BEST WESTERN Four Seasons, responded to this review
Thank You for taking the time to write a review on your stay with us. As warm weather arrives, Traverse City has a lot to offer with golf, cherry blossoms, wineries to tour, sand dunes, and much more. We hope to see you again this spring.

"Pet Friendly, Nice, updated rooms, AWESOME Service!"

5
21/03/2016

Convenient location, close to downtown. Nice view of the Lake, AWESOME service, nicely decorated updated rooms. Loved it! We will definitely stay here many more times. Our host Beth really made sure we were informed and taken care of. Even our dogs loved the stay. Very convenient to have our 2 fur kids with us!

Brad S, General Manager at BEST WESTERN Four Seasons, responded to this review
Lynn we are glad to hear that you and your furry friends enjoyed your stay. Thank You for staying with us.

"Very Cool Place"

5
18/03/2016

Not your typical "chain" hotel, a very boutique feel and very special staff! Christy was exceptional! I travel often and this stay was quiet, very clean with a great breakfast too! I will definitely return to this hotel in the future!

Brad S, General Manager at BEST WESTERN Four Seasons, responded to this review
Thank you Dawn for staying with us. Our staff here is very very special. They love to take ownership in their hotel, and they are very proud of it. We look forward to seeing you in the future.

"First time patron"

5
17/03/2016

Had a great check in. Very professional. Breakfast was very nice. Sara was very polite and on top of keeping everything full and the patrons happy. This was my first time staying at this location. I will stay here from now on. Keep up the great job!!!

"Week end get away"

5
14/03/2016

Room was very clean and well kept. Staff was very friendly and helpful. I was curious why during the upgrade the bathroom electrical duplex was not replaced with a GFI type duplex. That could be an issue. All said we enjoyed our visit and time in Traverse.

"Great service "

5
12/03/2016

The staff here was the greatest. We got here early and able to check in. Later that night we found a problem with tv in our room and they moved us to a different room without charging us. The new renovations are great. Will be staying here again next time we come up.

Brad S, General Manager at BEST WESTERN Four Seasons, responded to this review
Thank you for taking the time to fill out the survey. I'm glad to hear that your stay with us was very good. Our apologies on the TV., but I'm pleased to know that our staff took good care of you. We hope to see you again soon.

"Hockey Tournament"

5
11/03/2016

Great place to stay! We came for a hockey tournament with 11/12 year olds and the staff was very accommodating to our group of boys. I would stay if I came with my family as well. Place was very clean, price was great as well.

Brad S, General Manager at BEST WESTERN Four Seasons, responded to this review
Thank your for your response. We love teams and kids! Hope to see you soon.

"Great Place/Enjoyable Stay"

4
11/03/2016

I found this hotel on Priceline got a great deal and will definitely return and stay here again. The staff exceeded my expectations, friendly, professional, helpful, reliable, above and beyond. The hotel is clean, the pool is nice and the full hot breakfast was delicious. Yes the hockey kids were having fun in the hallway, lol.

Brad S, General Manager at BEST WESTERN Four Seasons, responded to this review
We are glad that you enjoyed your stay with us. We do have an outstanding team at our Best Western, trying to meet/exceed our guests expectations daily! Thank you for staying with us.

"Wonderful experience"

5
10/03/2016

I cannot say enough about the positive experience that we had at this hotel. We stayed for 4 nights and did some skiing in the area, hiked in Sleeping Bear Dunes Park and enjoyed the local dining. Christy on the front desk was wonderful! She provided us with all of the information we needed to keep our days busy and make the most of our holiday in the area. The entire staff were always pleasant and cheerful. The pet-friendly room was outstanding...comfy bed and nice shower. Breakfast was very good each day. I wouldn't even consider staying elsewhere and will definitely be back to this hotel on our next trip to the area.

Brad S, General Manager at BEST WESTERN Four Seasons, responded to this review
Thank you for the feedback. Christy enjoys interacting with our guests, and does an amazing job for us. Please come back and see us soon!

"Beat My Expectations"

5
07/03/2016

This was the best choice I could have made. Everything from the staff to the pool was excellent!!! Could not have had a nicer stay. The continental breakfast was amazing also. Usually when you are told you have a free breakfast, it consists of coffee, juices and bagels. This breakfast was wonderful. Eggs, sausage biscuits and gravy and waffles were just some of the items for breakfast. The pool was also open 24hours, which was great. Thank you Best Western!!

Brad S, General Manager at BEST WESTERN Four Seasons, responded to this review
You are very welcome! Thank you for choosing to stay with us. Our breakfast is going to get even better very soon.!

"Hockey Tournament Team Hotel"

4
03/03/2016

This was an ideal location for teams playing at Center Ice Arena. They let our kids play knee hockey in the spacious corridor away from other guests. The rooms were all new and refreshed. Very nice accommodations, very helpful staff and a great pool area. The breakfast was average, but nice for what your paying and perfect for a bunch of hungry hockey players.

RFRobinson, Director of Operations at BEST WESTERN Four Seasons, responded to this review
Thank you for your review, after our renovation we are the perfect hotel for groups like yours. We hope to see you on a return visit.

"Great Stay! Very friendly and easy to work with."

5
02/03/2016

The room was great with the second floor, the kids really enjoyed that. The breakfast was great and the front desk staff was exceptionally wonderful. I will definately be staying here again the next time I visit Traverse City!!

RFRobinson, Director of Operations at BEST WESTERN Four Seasons, responded to this review
Thank you, I will pass your comments on to the staff. We look forward to your next visit to Traverse City.

"Best Stay in TC ever!"

5
02/03/2016

I have stayed in Traverse City every year for the last 12 years and this was my best stay ever. Our room was a suite with a loft. My girls enjoyed stay above us and it was very safe. Plenty of room for all of us. Our room was extremely clean, bathroom was amazing, the pool was wonderful! The staff was extremely friend, kind and helpful. Our breakfast was great and fresh, eggs, sausage gravy and biscuits, sausage, assorted pastries, yogurt, waffles, juices and fruit. They even make homemade cookies that are available 24 hrs. The front desk lady even came and picked up our plates when we were done eating. Very kid friendly. I hope that our group reserves Best Western every year!

RFRobinson, Director of Operations at BEST WESTERN Four Seasons, responded to this review
Your kind words are what makes this business enjoyable. We will pass your comments on to the staff and will see you on your next visit.

"Nice location and pet friendly!"

4
02/03/2016

Our Son is enrolled at NWMCC so we spent a Friday night at this Hotel. The Staff were both helpful and extremely personable. We brought along our Pug for her first trip ever. There is a nice area to walk your Dogs on the west side of the Hotel. We were also walking distance to the campus which was very nice. Our room was the King suite, located in the corner above the main entrance. It was nicely updated and perfect for our family. I certainly will be staying here in the future while our son is going to school there and beyond.

RFRobinson, Director of Operations at BEST WESTERN Four Seasons, responded to this review
We are pleased that you enjoyed your visit to Traverse City and look forward to many more. Thank you for your review.

"Convenient Shuttle"

4
01/03/2016

We stayed here for one night and did not have a car. The shuttle was perfect for getting to and from the airport and around the city. The drivers were friendly and made good suggestions about places to visit. The rooms were comfortable, but nothing special. We could walk to the Dennos Museum which had been on my list of things to do. Everyone was friendly and helpful.

RFRobinson, Director of Operations at BEST WESTERN Four Seasons, responded to this review
We strive to be friendly and helpful, thank you for telling us that we succeeded. Your review will be shared with our staff. We hope your next visit will be soon.

"Great everything! "

5
27/02/2016

This hotel is perfect for singles, couples and very family friendly. The staff welcomes you with open arms. They helped us (boyfriend and I) with any questions we had. Highly recommended and at a great price, especially for the area. Staying here again for sure!

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Vicky, thank you so very much for the very kind words about your stay at our hotel and about our staff. Hearing from our guests helps reinforce our efforts to provide a heroic hospitality experience for every guest staying at our hotel. Thank you for taking the time to write in to TripAdvisor. We look forward to your return visit next time you come to Traverse City! Best regards, Russ W. Cole, General Manager.

"Moving from the west"

5
27/02/2016

I recently took a position in Traverse City and needed a short term location until my home was ready. My wife and I, along with our two cats, have stayed with Best Western for nearly a week at this time. Without and reservation I will tell all who read this that this hotel in very nice but it is the staff that commands a 4 star rating! From the moment we arrived, throughout the following days, ALL members of the staff were utterly polite and friendly. If you find yourself in Traverse City and in need of lodging, without hesitation I recommend and urge you to stay with some of the best people I have yet to meet. Thank you to the staff at Best Western Four Seasons for a tremendous stay! Jon V.

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Jon, What extremely kind compliments for our hotel and staff and thank you so very much for taking time to share about your experience at our hotel with TripAdvisor readers. We are very happy to read how much you enjoyed your stay with us and thank you for the recommendations. All of our staff (and management) reads our TripAdvisor reviews and you have no idea how much it means to everyone when we read such glowing feedback from our guests. We look forward to your return visit next time you are in Traverse City. Bless you and best regards, Russ W. Cole, General Manager.

"February"

5
22/02/2016

First time here...we had a first floor pet friendly room. The room was very comfortable. We had a 2nd door in our room to bring the dogs right outside! Great plus!! We slept great and the morning breakfast people were so very friendly and pleasant! Only thing I would add would be a short fence near the dog walk area as the traffic from the main road is a little scarey. Would definitely stay here again or recommend!

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Rondi, Thank you so much for taking time to share your experience at our hotel with TripAdvisor readers. We are happy to read your room was comfortable, you slept great and had a great breakfast and we look forward to a return visit. Best regards, Russ W. Cole, General Manager.

"Great Satff and Rooms"

5
22/02/2016

I was staying in Traverse for a hockey tournament wth 9 other families. Christy at the front desk was wonderful! So friendly and make sure we had everything we needed. Deb Kresnak in group sales was terrific! She arranged my room block and let us use the breakfast area for a team lunch. Housekeeping was friendly and overall it was a great stay. I would definitely recommend this Best Western to family and friends.

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Vanessa, Thank you for taking the time to post a review of your stay at our hotel and for the nice compliments for Christy and Deb. They both are great assets to our team and we are lucky to have them. Glad to hear everyone had a great stay and you'll recommend us to your family and friends. Sounds like all the kids had a blast too in our 11 foot deep indoor heated pool. Best regards, Russ W. Cole, General Manager.

"Best Western Four Seasons - great winter getaway"

4
18/02/2016

My son and I came to Traverse City for the TC Microbrew & Music Festival. The Best Western was very convenient, located close to downtown, had a complimentary shuttle and hot breakfast and full in-room amenities, including a fridge and microwave. The hotel was recently renovated, so all was clean and new. The beds were extremely comfortable, and the room cozy, especially after spending countless hours out in cold weather. We would definitely stay her again.

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Paul, Thank you for taking the time to write a very kind review of our hotel and your stay. We are delighted to read you found our shuttle to the Microbrew Festival convenient and the beds extremely comfortable. I hope everyone had a great time and we see you back again in Traverse City, maybe when it's a little warmer. Best regards, Russ W. Cole, General Manager

"VERY CLEAN !!"

5
16/02/2016

What a Clean & Friendly Hotel.. we stayed Feb.11-14. The Rooms were spotless as was the rest of the area.. Pool very warm & 11' deep !!, workout area also very nice. We encountered quite a winter white out during our stay, but with Christy & Carrie at the front desk they told us about the free shuttle they have ( be sure to tip your driver, ours were fun) The Lobby had a fire going, TV on & many newspapers to chose from, I spent some time there reading & visiting (when they were not helping incoming people) with Christy & Carrie they were so nice and always made sure we had everything we needed. A full Breakfast was set up every morning & Very Good !! our room was very nice and the Bed very comffy :) Cannot say enough nice things about this Hotel, very impressed with how clean & tidy everything was. I would also like to thank Beth at the front desk, again a very nice & helpful young Lady. We will be back for sure this Summer !!

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Suzy, Wow, what a very nice review of our hotel and staff! Thank you so much for taking the time to write such as glowing review of your experience at our hotel. We have such a great bunch of people working at our hotel and it's wonderful to hear from our guests when they encounter our brand of "heroic hospitality". We know we aren't on the water with gorgeous sunset views, but we sure do our best to make up for that with providing a wonderful experience. Our entire staff reads these reviews so you can bet you put a big smile on their face today and I'll be sure to tell them thank you for a great job too! Best regards, Russ W. Cole, General Manager.

"Amazing hotel at a even better price"

5
14/02/2016

We stayed here on a Saturday night when the hotel was sold out. We had amazing service from every staff member and the GM was even there when we checked in. I have worked in this business for many years and this hotel was beyond my standards! Keep up the good work!

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Jenna, Thank you for taking the time to share with TripAdvisor readers about your stay at our hotel and for the very nice comments about our staff. We work hard to provide all our guests with heroic hospitality and it's nice to see we accomplished our goal. We look forward to your return visit next time you are in Traverse City. Best regards, Russ W. Cole, General Manager.

"Best Western Traverse City - Great Hotel, Great Service"

5
10/02/2016

I've traveled a bit in my left but never stayed at a Best Western so I had no idea what to expect when I arrived, in a snow storm, in Traverse City in January. To my delight, the check-in process took minutes and I was on my way to my room, which was comfortably warm and clean. The bed was wondrously comfortable and there were enough pillows to choose from that I found the perfect one. The HVAC in the room worked perfectly and kept the room at a comfortable temperature even when the outside temps dropped into the teens. The bathroom was clean, plenty of towels, and refreshed daily. Housekeeping was excellent. Breakfast was good, lots of options, but I'd avoid the eggs, all other choices were great. In all I would definitely recommend this hotel to anyone staying in the Traverse City area and will add Best Western to my list of preferred hotels.

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Lisa, Thank you for the very nice review of your stay at our hotel and for taking the time to share about your experience. We always appreciate hearing back from our guests as it not only reinforces what we are doing right, but also lets us know where we need to make improvements. We are delighted to read you had a speedy check in, warm and clean room and comfortable pillows (we actually sell quite a few of them to guests, new of course). If you can email me at [email protected], I would like to hear about the eggs and whether they were the scrambled or egg patties, and what you didn't like about them so we can determine if it's something we can improve. Thank you again for your feedback and we are glad you will consider Best Western hotels for your future stays and remember us next time you find yourself in Traverse City. Best regards, Russ W. Cole, General Manager.

"Best-- Best western ever!"

5
20/01/2016

We visited January 16th when the snow began to fall... We love snow, but wow was it a lot. We rented a loft room and it was so clean and modern without a speck of dust or mildew. The hallways are all connected indoors which is nice in January. The breakfast was The usual waffle bar, eggs, sausage, yogurt, toast etc. I thank the nice staff there as we arrived 5 mins before breakfast ended and they were so nice to help us out so my kids and us could eat. We didn't get the stare down some places have given us when arriving later than planned. Laundry was awesome, updated, and modern-- which I usually don't do laundry away from home, but needed to. This was a pleasant experience! We didn't have time to use pool. Staff was helpful. We definitely will be staying here again!

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear MN, Thank you so much for taking time to write on TripAdvisor about your experience at our hotel and we are very grateful you and your family had a great time. Yes, seems like Mother Nature held off on the snow and then all within 1 week decided to make up for it. All of our staff reads our feedback from guests and we appreciate the very kind words. We also value the criticisms too as that helps us to improve our operation. We are always looking for those ideas that will help us stand out from the 40 other hotels we have to compete with. We hope you'll remember us next time you and your family find yourself in Traverse City, and take time to swim in our 11 foot deep very warm pool that is open 24 hours! Best regards, Russ W. Cole, General Manager

"Great place"

4
18/01/2016

Very friendly staff, awesome breakfast and newly remodeled. Very nice sitting areas in lobby with fireplace and wifi. The king room we stay in was on the small side but very clean with large glass shower. Perfect for young families,there is a large indoor pool and great location close to all Traverse City activities.

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Ms. Claudia, Thank you for taking time to share with us about your stay and we are delighted to read you loved the breakfast and all the new renovations. With all the snow recently it's very relaxing to sit in front of the fireplace and enjoy the warm indoors. Our pool is the deepest in Traverse City at 11 feet and what our guests love is that it is open 24/7. We hope you will favor us again on any return trips to Traverse City in the future. Best regards, Russ W. Cole, General Manager.

"Awesome stay"

5
18/01/2016

My older daughter and her family were in Traverse City for vacation. I decided to bring my other daughters and grand daughter for a two night stay to hang out with them. I chose Best Western Four Seasons due to the rate and fact that the pool was 24 hours. We were only arriving late on Friday, so the girls and I could go to pool to relax and have some fun after our 4.5 hour drive. Hotel was nice and clean. Pool was awesome 7 good temperature. Beds were very comfortable, slept great! Staff was very professional, and caring. Very relaxing stay! Thanks. Would stay here again!

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Ms. Margaret, Thank you for such a glowing review of our hotel and staff and for taking the time to share with TripAdvisor readers. We work very hard to provide a memorable stay for all our guests and I hope we were able to provide that. We are delighted everyone enjoyed the pool, had a great sleep and made it home safely. We look forward to your return stay in Traverse City and with Best Western Four Seasons. Best regards, Russ W. Cole, General Manager.

"Had a GREAT experience"

5
05/01/2016

This re-modeled Best Western was absolutely beautiful. We were told that our room was a pet-friendly room and right by the dog run. Apprehension was followed by delight. Our room was a "triangle" shape and was absolutely beautiful! It was clean with lovely decorations and colors. It even smelled wonderful. We were more than pleased with this stay and plan on staying whenever we are in Traverse City for years to come. Thank you to the staff for their professional, friendly manner.

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Nelson, Thank you for the very kind review of our hotel and staff. We are delighted to read you enjoyed the extensive renovations we completed last summer and that you will be a returning guest in the future! Best regards, Russ W. Cole, General Manager.

"Beyond expectations!"

5
05/01/2016

We had the pleasure of staying in the "triangle" room with the dog run right outside. It was a beautifully decorated room and it smelled wonderful. :) Thank you for giving us dog owners such a great experience!

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Nelson, Thank you for sharing about your stay and we are glad you and your furry companions had such a great experience. We look forward to your return visit soon! Best regards, Russ W. Cole, General Manager.

"Had a bad experience"

2
01/01/2016

We stayed at The Best Western and had a bad experience in our room. The room was not cleaned as we have had at other motels, hotels. The bathroom was not the cleanest as was the room. Another reason is that this is pet friendly. Dogs barking as the people had left leaving the dog alone. We complained but no action. We will never stay here again. So, I am not one to complain, but it was a bad experience

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
I am very sorry you had a bad experience at our hotel. Thank you for taking the time to share your comments about your stay. I want to make this right with you and would appreciate if you could email me directly at [email protected] or even call me directly at 231-778-0004 so I can resolve this to your satisfaction. We take a great deal of pride in the level of cleanliness and guest satisfaction and never want one of guests to have a bad experience, so please contact me. Please let me know the name on the room and some more details. I hope to hear from you soon. Russ W. Cole, General Manager.

"Great visit "

5
31/12/2015

The hotel has been recently renovated and is very nice. We checked in and Carrie at the front desk was very helpful and efficient. She even helped us with an issue pertaining to our dogs. The hotel has a nice breakfast, indoor pool and workout facility and is very centrally located. Would highly recommend this hotel!

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Stephanie, Happy New Year and thank you for taking the time to share about your stay at our hotel. I happy to read Carrie was very helpful and was able to assist with your dogs. Our hotel has a great complimentary hot breakfast and the deepest 11 foot indoor pool in our city, and of course with the renovation we also added the workout room too. We look forward to your return to Traverse City and hope you choose Best Western Four Seasons for your lodging. Best regards, Russ W. Cole, General Manager.

"Merry Christmas from the Best Western Four Seasons"

5
30/12/2015

Due to power outages in the Traverse City area, we spent Christmas Eve and Christmas morning with the fine folks at the BW Four Seasons. The hotel is newly renovated and extremely nice and clean. The folks were as nice as could be. I highly recommend this hotel.

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Thank you for spending Christmas with us, and I'm very sorry you had to experience the results of the winter storm knocking out electricity in parts of our area. Thank you for taking time to share about your stay and we are delighted you enjoyed your stay with us, just wish it was under better circumstances. Despite the lack of electricity, I hope you had a wonderful Christmas and wish you a Happy New Year. Best regards, Russ W. Cole, General Manager.

"Nice Best Western"

5
29/12/2015

Room was nicely renovated, it was a bit small but it worked for us. Staff was very friendly and accommodating. Breakfast was good but they could use a bit more seating. Appreciate having a mini-fridge in the room, wish all hotels had one!

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Thank you very much for being our guest and taking the time to share your comments about your stay with TripAdvisor. We are glad you enjoyed the new renovations and our complimentary hot breakfast and everyone took good care of you during your stay. We hope to see you back for a future stay. Best regards, Russ W. Cole, General Manager.

"Christmas stay"

5
28/12/2015

The site is newly remodeled and very nice with a modern and clean appearance. The staff was great and very helpful. Due to local power outages, many locals were also staying here and even though there were many pets along for the stay, we were not aware of any of them. The location is very convenient to all of the wineries and the shopping along Front Street. It is also easy driving distance to the local casino. The breakfast was good with more options than most free breakfast places. Will definitely come back.

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
It's great to hear you enjoyed your stay with us and everyone took very good care of you . Our complimentary hot breakfast is one of the best around and get's everyone off to a great start to their day. Glad you enjoyed the new renovations and our staff was very helpful. We hope to see you back soon! Have a great start to 2016! Best regards, Russ W. Cole, General Manager.

"Excellent Hotel!!!"

5
28/12/2015

This property was completely renovated. The room was extremely comfortable and very clean. The staff went above and beyond in everyway possible. I'll be staying there again. The breakfast was a nice touch along with the afternoon cookie. I love the pool.

"Nice hotel, resonable price"

4
28/12/2015

I have been to several hotels that offer a free breakfast. This hotel has one of the better ones that I have experienced. The room appeared newly remodeled? The shower worked fine, however it was a somewhat odd layout. It was a walk in, that had glass on just 1 half (shower head side). If you don't aim the shower head correctly the bathroom floor gets wet.

"Most friendly staff we have ever run across"

4
23/12/2015

On a real off season trip we decided to head to Traverse for some Christmas shopping, a nice dinner and spend the night. Had made a reservation here based on TA reviews. We almost had the place to ourselves, at the pool it was just us, at breakfast there were only ourselves and one other couple (apparently only 9 rooms were rented for the night). Prices get really really dirt cheap in the off season. But what stood out the most was the staff, the most helpful, courteous, accommodating staff we have ever met.

"Great value and wonderful staff and service"

4
19/12/2015

Our room was clean with a really good television and updated bathroom. Our breakfast hostess, Linda, made sure the food was fresh and hot. She was so pleasant to all the guests and many of us appreciated the hospitality.

"Best service of hotel employees."

5
19/12/2015

Staff was helpful and informative. We met Glenda Thomason and she either answered every question immediately or found the answer for us. Wonderful stay in Traverse City and a large part of our enjoyment was because of Glenda.

"One Night Stand"

5
14/12/2015

Enjoyable stay, breakfast very good (liked the waffles as they had some taste compared to some places where pancake machines turn out tasteless cardboard; could use some fresh fruit offerings), room clean, staff very friendly, site fairly close to downtown. No street or neighbor noise to bother. Used Best Western Reward points to cover and this hotel required less than others that are comparable in cost; but it was definitely shoulder season time.

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Thank you very much for the kind words and we are delighted to read you enjoyed your stay with us and our hot breakfast. Thank you for being a Best Western Rewards member too! We hope you can return soon for another visit. Best regards, Russ W. Cole, General Manager.

"Great value and wonderful hotel and staff"

5
14/12/2015

Our quick get away for our wedding anniversary led us to Traverse City, Michigan. Never having visited the area before but with prior experience with Best Western we didn't hesitate to make our reservations. The hotel decor was lovely and staff was extremely friendly and courteous.

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Thank you Darlene for your confidence in Best Western and for your kind words about your stay with us. Glad you enjoyed the new renovations and staff took very good care of you while you were here on your anniversary! Hope we see you again on your next, if not sooner. Best regards, Russ W. Cole, General Manager.

"Great rooms"

5
28/11/2015

Recently updated rooms, pleasing decor, walkin rain showers and a good and hearty breakfast. Friendly greeting by staff on a wintry evening made me feel warm. Check out front desk staff just as pleasant and efficient.

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear PaulvU6922DX, Thank you for taking time to share with TripAdvisor your experience at our hotel. We are delighted you enjoyed your stay and our new renovations and we hope you'll be able to return soon and choose Best Western for your future accommodations. Best regards, Russ W. Cole, General Manager.

"Wine tour accommodations"

5
24/11/2015

Fantastic! Newly renovated, quiet, super helpful staff. Shuttle (free) until midnight! Excellent breakfast included. Nice pool, great exercise facilities. I would stay again and again, and will book there for the next "Wine Tour!" We arrived super early but they let us check in anyways. They gave us great tips for travel in the area. Kudos to the staff on a job VERY well done!

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Trishriek, Thank you so very much for taking time to share on TripAdvisor about your stay during your wine excursion at our hotel. We are delighted to read you had a great time and our staff helped make it a memorable trip. Since we reopened in June every one has been loving the renovations and all the improvements, glad to hear you did also. We hope to see you back soon. Best regards, Russ W. Cole, General Manager

"Excellent Service"

5
24/11/2015

We know that the service is great and if we are in need of help they are glad to do it. The rooms are clean and fresh. The breakfast is always good. Just a very pleasant experience when having to go to the hospital is on our minds.

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear 147JeanK, Thank you for sharing about your experience at our hotel during your stay and we hope everything went well at the hospital. We are happy to read our staff took great care of you during your time with us and we hope to see you back again soon next time you come to Traverse City. Best regards, Russ W. Cole, General Manager.

"Great experience "

5
24/11/2015

My husband and I stayed the weekend of Nov 20 for 2 days. The whole experience was wonderful. I was skeptical because previously the building had little curb appeal. The renovations have completely transformed the place! It's beautiful and homey. The room we had was very clean and nicely decorated, including the bathroom. I'm a bit of a germaphobe when it comes to hotel rooms, but there were no concerns with this place. Breakfast was hot and delicious with many options. Staff is extremely friendly and helpful. Some jerk smoked either inside or with the outside door open which completely stunk up our room, but management took care of it quickly. Check-out day had snow on the cars, but an employee took the time to clear off everyone's cars! It seems they are very focused on guest experience and that is wonderful. Looking forward to staying again.

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Karen, Thank you so very much for your very kind words and compliments for our staff. We are delighted you enjoyed the transformation our hotel went through. It was quite an extensive renovation with many upgrades and we've heard from many guests they are enjoying the change. Great to hear Frank went out and cleaned everyone's car off from the first big snow storm we got and everyone else too good care of you during your stay. We hope to be able to welcome you back soon and have a wonderful Thanksgiving too. Best Regards, Russ W. Cole, General Manager.

"Comfortable and cared for like Royalty"

5
15/11/2015

My friends and I stayed at the Best Western four Seasons this weekend. The rooms were spotless, quiet and so comfortable. The breakfast is very good and the area is incredibly clean. The staff was well trained, helpful and very pleasant. They were fast at check in, breakfast service and every other little need we had. Christy helped us plan a fabulous trip to visit local wineries. We will stay again!

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Shelly, Thank you for taking time to share about your experience at our hotel. We are delighted to read your very kind words and that our staff took very good care of you, offering suggestions for a wine excursion too! Christy and our front desk staff love being tour guides and are always full of interesting places to go see and do around Traverse City. We hope to see you back soon for a return stay. Best regards, Russ W. Cole, General Manager.

"no rest for the weary"

1
12/11/2015

I was in traverse for the annual iceman and have stayed in the past at different hotels. the buddy I shared the room with talked us into trying the best western this year. the room rooms had been renovated but the bed was hard and I did not sleep well. the hotel allows pets and we had a barking dog next door at 2 am. the front desk did not seem to take care of it. it was just enough barking to wake you back up as you were falling back to sleep. room had a slight wet dog smell which i could not place until the barking. our wonderful view of the fencing was a nice touch but I doubt there are better views unless you prefer the road or parking lot. .breakfast was good but we were in a hurry on the day we left so I almost missed my flight. it is nicely decorated. management needs to adjust the pool chemicals -they seem high and irritated the skin of two of my buddies - glad I did not use the pool. lighting in the pool is dark it seemed also. staff was nice but nothing over the top. for the prices charged - it was a city event so they took advantage - bad taste from that feeling with no enjoyable stay or rest.

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Steve, Thank you for letting us know about your experience at our hotel. I am so very sorry you did not enjoy your stay with us. We are a pet friendly hotel and we have designated pet friendly rooms which are located close to the entrances. Guests are not to leave their dogs unattended for that very reason so they don't disturb other guests. I most definitely want to correct the issues you brought up about your bed, etc. so if you could drop me an email at [email protected] and let me know what room you were in or even give me a call at 231-778-0004 which is my direct line. We don't want this to happen to another guest and would appreciate any assistance you can give us. Best regards, Russ W. Cole, General Manager.

"Pet Friendly, Clean and Not Too Expensive"

5
11/11/2015

The title pretty much summarizes it. There just aren't as many pet-friendly places these days that don't charge and arm and a leg for you to take Fido with you. The BW Four Seasons is on the more reasonable side for pet fees at $15/night. Of course, I'll never understand why it's a fee per night instead of per stay. If you stay three nights, do they have to work three times as much to clean the room? And having worked many years in the business, I've seen more damage done by children and drunken adults than by any dog. Anyway, the room was clean and had ample charging USB charging stations for your electronics. The location is right off a main street, so if you're particularly sensitive to road noise, this might not be for you but it wasn't an issue for us. The staff was especially friendly and easy to work with (e.g. housekeeping when we get a late start each day during our stay). There are a few lighthouses withing driving distance, wineries and the Sleeping Bear Sand Dunes. The rates are reasonable but more expensive on Fridays/Saturdays. To wrap it up, we'll stay there again.

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear MadDogBiker, Thank you for taking time to share about your stay at our hotel with TripAdvisor. Our guests are primarily older and many travel with their "4 legged" children and we are one of the few that have pet designated rooms in Traverse City. Your comment about the pet fee is very valid and we will review with the vendor of our property management software whether the pet fee could be a one time charge versus a daily charge. Great suggestion. We hope on your next visit to Traverse City Best Western will be your choice for lodging. Best regards, Russ W. Cole, General Manager.

"Worth Every Penny!"

5
08/11/2015

Looking for a room? Traverse City, MI., the boardwalk of northern Michigan, has plenty of them-- condos, timeshares, camping grounds, beach shacks, a vintage landmark hotel, golf resorts, Mom & Pop motels (although certainly not your mom or dad)-- but few of them are for the unwary traveler. Unlike many of the gentle and traditional summer towns in the area, Traverse City lost much of its own innocence years ago, helped along by a nearby casino. That can mean that some of those rooms can not only be over-priced, but bear the beaten-down signs of peeling wallpaper and sagging beds that look like they might be rented by the hour. There is a bright spot, even if it's found under the unlikely sign of a Best Western. I also like Best Westerns, sometimes for the adventure in never knowing just what you're going to find. This Best Western Four Seasons may surprise (or even shock) some of those thrift-minded BW shoppers for two reasons-- the best part may be that the entire property has been given more than just a hasty facelift-- it is a totally refreshed, even redefined retreat down to almost every detail, both throughout and inside the rooms, the kind of rare venue that makes you wish you weren't staying for only one night as soon as you check in. I guess you could say the whole place is so bright and welcoming it makes you smile. The rooms themselves are so comfortably furnished they feel tailored in a very stylish and upscale way as if there really was a host preparing for your visit. All the amenities, beds, linens, fridge, microwave, effortless Wi-Fi connection have all been included, many discretely hidden in the console, but the wow factor clearly comes with a semi-glass shower with a true rain shower head (and controls removed to the other side) and, yes, in the cool lake nights, you can even sleep safely with the window open (a high barrier fence with neighboring backyards helps). There is an excellent bistro restaurant with full service (and bar) only a walk across the driveway. The second shock may be that this isn't one of those $99 specials-- although manyT.C. venues will jack up their rates faster than a casino dealer when the traffic allows. A full hot breakfast, free airport shuttle and parking, well-equipped gym and full-size indoor pool may help cushion the room charge-- but sometimes there are just places like this one where the service and the surroundings are just worth it. One sour management note however: with all these upscale touches, why not ditch those plastic glasses!

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear William, Wow, what a nice and surprising review of your stay. Sure you don't work for a travel review blog? Very well put together and we appreciate all the kind words. Thank you for taking the time to share with TripAdvisor about your stay with us and we are glad we lived up to your expectations. The coffee and water cups in the rooms are all individually wrapped by the vendor because we feel it is more sanitary than glasses or cups that you have to trust some housekeeper to wash. It is also why all our rooms have one cup coffee makers where you brew directly into your coffee cup that comes wrapped also instead of a glass coffee pot that also has to be washed by a housekeeper. Glad you enjoyed your stay and we look forward to your return! Best regards, Russ W. Cole, General Manager.

"What ?"

2
07/11/2015

We will still use Best Western but not at this one . The service was helpful but the room was dark the view was a big wood fence about 15 ft from the window. Its wasn't what we were used to getting from Best Western. There is not much more to be said .

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Richard, I am very sorry we weren't able to deliver on your expectations. We do have 7 different room types and would have been happy to have moved you to another part of the hotel facing the parking lot. We are located at the base of Old Mission Peninsula between both bays so a water view would not have been possible either. I hope you give us another opportunity with a different room style next time you are in Traverse City. Thank you for taking the time to share with us about your stay. Best regards, Russ W. Cole, General Manager.

"Wow ~ What a Change!"

5
02/11/2015

I have stayed at this hotel before and have always been satisfied. I knew they made improvements/renovations to the hotel but had no idea how incredible they were - WOW!!! Everything was amazing...breakfast space, lobby, hallway, elevator and the new guest bathrooms are incredible! Very well thought out and cannot wait to return!!!

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Hi Ronn, thank you for taking time to share about your stay and great to see you again! We are delighted you enjoyed all the changes to the hotel and had a comfortable stay. Hope you can get back down soon for another stay with us. Best regards, Russ W. Cole, General Manager

"helpfullness"

5
28/10/2015

I love very much not only the staff but the cleanliness of this hotel. The staff was very helpful and polite and I loved how clean and nice the swimming area was kept. The management staff did a great job leading and teaching the staff to be professional.

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Roddrick, thank you for the very kind words and for taking the time to share with TripAdvisor readers you stay with us. We are glad to hear you enjoyed the pool and our staff took very good care of you during your visit. We hope you return soon. Best regards, Russ W. Cole, General Manager.

"Very comfortable and pet friendly"

5
24/10/2015

Our stay was two nights and the room was beautifully decorated, very close to Front Street attractions, pet friendly, great breakfast included, and with comfortable beds, microwave, mini frig, and helpful staff.

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Carolyn, We are delighted to read you enjoyed your stay with us and everything was to your satisfaction. Thank you again for taking the time to share with TripAdvisor your kind words, we'll be sure to pass on your compliments. We hope to see you again real soon. Best regards, Russ W. Cole, General Manager

"Enjoyable Stay"

4
24/10/2015

Nicely Renovated. Very Comfortable place to stay. Not onsite activities but near many activities including beautiful areas to walk along the water. Table & 2 chairs in room are convenient for reading or using computers. Only complaint is lack of space by sink for any personal items.

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Harris, thank you for taking the time to write a review of our hotel during your stay with us. We are happy to read you liked the renovations and will see if we can find a solution to your suggestion about more storage around the sink. We hope to see you soon on a return visit. Best regards, Russ W. Cole, General Manager.

"Color tour with the dog"

5
24/10/2015

We were extremely happy to find that this hotel catered to people traveling with their pets. The room was immaculate, the staff friendly and the amenities perfect. During check-in, my husband inquired about a particular restaurant that we had noticed on our way to the hotel. The woman at the front desk (I wish I could remember her name) printed the restaurant's menu and also recommended the restaurant at the hotel next door. We ordered, my husband picked it up and we enjoyed an excellent meal in the comfort of our room. I wholeheartedly recommend this hotel!!

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Misha, Thank you for taking time to share about your stay with us. We are happy to read your pet enjoyed their stay too! Thank you for the kind words about our staff and I'm delighted they provided suggestions for dinner and printed out their actual menu too. We hope you can return again soon for another stay. Best regards, Russ W. Cole, General Manager.

"Fall Get Away"

4
22/10/2015

We were quite pleased with the Best Western in Traverse City. This was our first trip to town and found that the location was accessible to all areas we went to. The rooms were small and tight, but clean. Our entire family commented how nice it was to have staff who welcomes you and continues to be pleasant throughout your stay. Two thumbs up to Glenda for making our breakfasts bright and taking the time to chat with our daughter. She was excited to see if Glenda was working the breakfast area on our 2nd morning. Nicely done Best Western. Hope to see you maintain the hotel for years to come! The one suggestion I have is to get better lighting in the pool area.

"Comfortable"

5
22/10/2015

Hotel was nicely decorated and clean. Desk attendant was very courteous and friendly. Easy access to room from parking lot. Nice breakfast area. Lots of pillows. Heater/Air had a continuous fan setting (for those who like to cover up outside noise and not have it turn on/off all nite).

"Best Western Four Seasons - Traverse City"

4
20/10/2015

This hotel has recently been remodeled so all of the accommodations looked new. Our room was very clean and nicely decorated. The only down part was that because we brought our dog, we needed to stay on the end of the hotel that was near the dog run. Our room was a loft room with a spiral staircase. Because the room was rather small, my husband and I both hit our head on the corners of the stairs at various times. Also, the size of our bed was a either a full or queen, I could not tell. We wanted a king but it was not offered in that section of rooms. My daughter loved the loft though - she had a nice bed and her own TV so she was thrilled. Plus being able to "go upstairs" to her own room was fun for her. She has already asked (twice) if we can go back to this hotel again. :) Overall, it was a nice hotel. The pool was beautiful and the breakfast was really good. The staff was also very helpful and courteous.

"Service at it's best."

5
19/10/2015

I cannot say enough great things about this hotel and it's staff. Everyone was extremely helpful, knowledgeable, kind, and accommodating. Christy was there for our check in and check out, and gave us a great overview of some fun things to do in TC. We were able to check in quite early, which helped out a lot. The room was very clean, and the bed comfortable. Breakfast was pretty good, and well stocked. They have a free shuttle that they share with 2 other hotels that was so convenient for getting to and from the downtown area. We used it all weekend and it really put us at ease knowing we didn't have to worry about finding parking and were able to enjoy ourselves without having to worry about drinking and driving. Overall, the entire week was a blast and we have this hotel to thank for such a great stay. I highly recommend it and we will DEFINITELY be back.

"Traverse City fall trip"

3
16/10/2015

Overall, it was a favorable experience, price is a little on the high side. Room size seemed a bit crowded but overall acceptable. The early end too breakfast make for being rushed in the AM; another hour and 1/2 would be ideal.

"3 night stay."

5
16/10/2015

Stayed for 3 nights in Traverse City Michigan. Close to town and area attractions and very very clean. Very helpful and courteous staff. We booked for two nights and stayed for an additional night. We were going to be close in area and decided to just stay there since we were happy with the service.

"Great place!"

5
15/10/2015

I had the opportunity to stay here while on a vacation with my mother. I had to bring my dog along, who is 14 years old and has some old age issues. Needless to say i was apprehensive about bringing her along, with all the trouble she can cause. My worries were completely unfounded The staff were so welcoming and friendly and even had treats for my dog at the time we checked in. The room we stayed in was immaculate and i couldn't have asked for a better stay in this hotel.

"fall trip"

5
14/10/2015

This Best Western hotel is excellent! All the rooms are newly decorated and very clean. We were able to bring our Shih-tzus and there was a nice area to take them out in. The breakfast was very good, and the employees go out of their way to make you feel welcome. Will be staying here again when in Traverse City!

"Delightful stay"

4
14/10/2015

I stayed here the night before a legislative ag tour of Northern Michigan, and the stay was just wonderful. The staff was friendly, funny and efficient during the check-in process, and very helpful in reminding me of the free hot breakfast and the 24-hour pool. Once I got to the room I found it nice and clean. Within 15 minutes the front desk called my room to make sure everything was as expected, which I think is a great practice. A lot of updated things, such as the docking station for charging my phone and all, made it extra special.

"Best Western Room"

4
14/10/2015

Overall the stay at the Best Western was excellent. The breakfast each morning was very good and the staff were very friendly and helpful. This was a girls weekend - party of four and we booked the Queen Loft room. I would not do that again. It was okay for just sleeping - beds were comfortable however; the layout of the sink and bath facilities was not good at all. Sink was placed right in front of the bathroom door so anyone using the sink had to move for the other to get in the bathroom. Also, no toilet facilities in the loft and a narrow, winding steps was not good for middle of the night trips to the restroom.

"Good quality for its price"

4
14/10/2015

Nothing posh or extravagant but has everything needed for a short term stay at Traverse city. Room was neat and cosy. The stuff was friendly and helpful. And traditional American breakfast (waffles, scrambled eggs and gravy) included in the price was a nice addition which we used only once though. The hotel is close to a beautiful park but not a walking distance from the centre. But that is not an issue if you have a car which you normally do have traveling in the U.S.

"A great place to stay!"

5
11/10/2015

On our Michigan trip this was the best place we stayed. Very clean, updated, even a charging dock for electronics (every hotel should have one!). Great service, very professional. A little further from downtown but really a great value and pleasant stay. The bed was absolutely super, love to take it home!

"Nice Place to Stay and a Great Staff"

4
06/10/2015

We stayed here two nights and had a nice experience. The hotel staff is very accommodating - there was a soccer meet in town during our stay and the motel was filled with yougsters. When the kids started runnning down the hallways at night, a call to the front desk brought a quick response and quiet was once more resumed. Great breakfast, immaculate rooms and breakfast room. Highly recommended..

"Clean room, quiet"

4
05/10/2015

Pros: price was affordable. Room was very clean. Room has a fridge and microwave. A/c and heat unit worked well. Staff was friendly. Fitness room was nice. Lots of pillows and blackout curtains. Separate shampoo and conditioner, some hotels only give conditioning shampoo, for someone with curly hair that's a nightmare so always pleasantly surprised when there is a separate conditioner. They even have free cookies for a night time snack. Close to downtown. Cons: Shower had the type of glass that doesn't go to the other end of the wall. This is just a pet peeve, but I think it's more drafty. Toilet paper and tissues were scratchy and low quality. Result: I'd definitely stay here again!

"Extremely pleasant experience"

5
01/10/2015

We were very pleased with our stay at the Best Western in Traverse City, MI. The staff was extremely pleasant and helpful. The accommodations were excellent, from the rooms to the pool and fitness center. Breakfast was included and it was plentiful. The hotel was extremely clean and neat. It was a very short walk to the beach and walking distance to town. They also offer a free shuttle service.

"A gift from the children"

4
28/09/2015

A great hotel to book ahead at. The only draw back I found was trying to get out of the parking lot with busy traffic out front and no restaurant on premises. Surprised at how room rates increase for the weekends when you are staying a longer period including days during the week.

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Roger, glad to read you enjoyed your stay at our hotel and thank you for taking the time to write a review. I apologize for the traffic, we are on a main artery through town and depending on the time of day it can get quite busy. We look forward to a return visit and hope you will be our guest again. Best regards, Russ W. Cole, General Manager.

"Traverse City stay"

5
28/09/2015

This hotel stood out due to the amazing front desk staff. Very knowledgeable about the area and extremely accommodating. The breakfast was above average. Overall we would stay there again.The location made for it very easy to enjoy the wine tasting experience on both sides of the bay, large choice of restaurants, the down town shops and the water front. It is located on busy street but we heard no road noise at night. It was clean and bright lighting.

RussWCole, General Manager at BEST WESTERN Four Seasons, responded to this review
Dear Colleen, Thank you for the very kind words about our front desk staff and we are delighted to read you enjoyed your stay with us. Next time you make it to Traverse City we hope Best Western Four Seasons will be your hotel of choice for accommodations. Best regards, Russ W. Cole, General Manager.