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Best customer service ever. We always stay at Best Western when we travel and the one in Traverse City, MI gave us top of the line service. The check is was amazing and the customer service impressive. Made us feel like royalty. They even baked fresh cookies for the guests.
First 'good' hotel experience on this trip. Rooms were clean, bathrooms clean, very helpful staff referred us to a great pizza restaurant in town. We had a good night's sleep, a good breakfast and then we were on our way again towards Mackinac Island.
I ended up here after a flight cancellation at TVC. I called to inquire about the airport shuttle and book a room and the lady I spoke with (Carrie? I wish I remembered her name, but she was working Halloween night) was so helpful. She was just great. She got the shuttle to the airport quickly and called me back to tell me it was on its way and even had the driver, Alex (also great), call me when he had arrived. Check in was efficient and the room was very nice. The breakfast was definitely an upgrade over typical hotel breakfasts with several hot options and some cherry sourdough bread. The service at this hotel made a bad situation so much easier to deal with.
Where to start? 1. Wildly overpriced. Resort prices for what is essentially a Motel 6. 2. The small room had essentially NO horizontal surfaces. Terrible for a three day stay. Hard to believe that this place gets the Best Western “Plus” designation. 3. In fact, the only surface in the room (there was no counter space or vanity in the bathroom) was a tiny wheeled table that was essentially unlit. I'm not making this up. The closest lamp or overhead light was about eight feet away and you could not see a map or read anything at that table. 4. No available/accessible outlets or sockets for chargers except fot a two-plug contraption attached to a tiny bed table. 5. The coffeemaker could not be used where it was — not plugged in, and no outlet. You had to carry it into the bathroom and balance it on a narrow strip of space next to the sink. 6. The hotel internet stuttered or just stopped working every time i tried to used it. Ended up just using my cell phone's hot spot. 7. Bad odor in the room. I would have given the place one star, except there were a few decent things . . . Plenty of free parking, reasonably nice lobby and hallways, clean room, friendly staff . . . But those are things you should take for granted.
Clean hotel and very friendly and accommodating staff. The HVAC was quite loud, even with fan set to low. The mechanical room was next to our room and had a "knocking" sound 5-7 times per hour that was a bit annoying. Also found a couple spiders in the bathroom both days of our stay. The breakfast buffet was well stocked and attended. The Wifi was a bit slow at under 50 Mps. Extra large bath towels were nice.
Excellent staff, amenities & room. The front desk staff (2 ladies) made our stay incredibly nice. Housekeeping staff is friendly & efficient. Pool & laundry facilities are fantastic. We would definitely stay here again on our next trip to Michigan
We had a room close to the road on the second floor by the stairwell. Our room and beds shook all night long as semis and traffic passed by on the road outside. Neither my husband or I could sleep at all. I couldn't believe how much the beds shook as the traffic passed by.
The decor is dark and window looked out on a wall. Pillows were hard and lumpy. Breakfast was mediocre. Not sure of connection to Best Western if any. We were celebrating our anniversary and were very disappointed. Location is not ideal but they do offer shuttle to downtown.
The hotel was clean and comfortable. It offered a complimentary shuttle service which would have been great had it been non-smoking. The driver clearly smoked in it and it was so bad on the ride back to the hotel (after waiting 45 mins. for the driver to assist other guests) that our young son got sick. Very disappointing. The front desk acknowledged our frustration and apoligized.
good breakfast, nice staff, free shuttle downtown. had an inside area room #124, no window to open, very dark. when we would return from sightseeing/ or when we turned on bathroom fan the room would stink from marijuana !!! I know it's legal to smoke pot in MIchigan, but I don't want to smell it! YES I did complain to front desk
Good solid hotel, nothing fancy but the staff are so friendly, it's a good location with a shuttle, and it was clean. Beds were comfy too! The rooms with the loft are so nice for a family with teens to have a separate space for them. The room was a little dark but overall a good experience.
Recommend this place for your stay in Traverse City. Clean rooms, clean bathrooms, friendly staff, and a quality breakfast. Located in between the East and West Bays, so it is close to the beaches and the downtown area. They provide a shuttle if you schedule it, so you can leave your car at the hotel. We will be back!
Room wasn't ready at check in time and made us late for a wedding. The tub wouldn't drain and was disgusting
We had a king size bed on the second floor. They have an elevator but the stairs were centrally located so convenient to use. The bed was comfortable. Fridge (no feeezer section) and microwave. We had a shower stall no tub which was fine with us. We asked for one extra bath towel which was no problem. Nice big fluffy towels almost the size of bath sheets. At 6pm they offered fresh cookies on a first come first served basis. That was a nice little touch. Breakfast was great. Eggs, ham, two kinds of sausage and home fries. Plus the usual waffles, muffins,breads and pastries. Yogurt, hard boiled eggs and fruit also available. We used points so can't comment on price of room. I understand it's a little steep but seems the whole area is expensive.
Nice! The breakfast was spectacular. Could use additional seating. Staff fantastic! The cost was quite high, but compared to others about the same for the season
I love staying here! Everything is always clean, breakfast is always good and well maintained, and the staff are the best. I was pleasantly surprised by the new coffee/mocha machine! It's the first time I've ever stayed at a hotel and been able to get a mocha! Great addition!
I spent 2 nights at the property on a recent visit to Traverse City. I arrived on an early flight and was pleasantly surprised when I was offered a (very) early check-in by the friendly front office staff. And all through my stay, I found the staff to be always smiling & friendly. The room was a good size, clean & had a comfortable bed, large-screen TV, coffee machine, microwave, fridge and iron. The property is about 10 minutes from the airport & downtown Traverse city and they do offer a free shuttle service to the airport as well as downtown which is very useful if you don't have a car. Breakfast was basic with cereal, scrambled eggs, sausage etc which was all I needed. The Hotel Cambria which is about 50 mtrs down the road has a pretty good restaurant Resto, which I tried one evening and found to be pretty good. So overall I was pretty happy with the property and would choose it again if I were in the area.
Amazing full service motel with friendly, attentive and knowledgable staff 24hrs! - very clean! Awesome, outstanding FULL HOT breakfast with plenty of delicious options for GF, Vegan, and Vegetarian! Great coffee. Lots of fresh fruit! Eggs, Bacon, Sausage. Biscuits, Pastries, Bagels,. English Muffins, Whole Wheat bread/toast. Cherry Sourdough Bread/toast, waffles, Yogurts and much more! Our highest compliments to the following staff ............ Thank you! TRISHA, CHRISTY, SHELIA, CARRIE, and ALAN! ( the scrumptious Food Guy!)
Very friendly and helpful staff. Very good breakfast options to choose from. Room was very clean and comfortable. We will be staying here again.
Stay here frequently to make the early morning flights. The rooms are perfect for the family. Beds are comfortable and rooms are quiet.
My partner and I always stay at this Best Western when we travel to Traverse City. This year we brought our dog too. As always, the staff are phenomenal, the hotel room and pool are clean, the continental breakfast is great, and the price for the area is top notch. 10/10
This property is great, has been clean, and staff are very helpful. We've never had any issues here!
What a fantastic place! We traveled with our golden retriever and another couple who also have a golden and were able to get adjoining rooms. We open the doors so they could be with each other (they are best friends). Rooms were extremely clean and staff was SO friendly. Definitely the BEST BED I've ever slept in in a hotel room. They must be brand new. I love the design of the hotel as well, very quiet, no squeaky doors. Breakfast was normal free fare, but appreciated, especially the hard boiled eggs. Would definitely stay again!
Very clean hotel. My puppy was happy there. Can walk dog throughout the subdivision that is behind of the hotel. Also indoor pool always a plus. Breakfast was great and the staff was great. Everyone made sure our Stay was great. MICHIGAN LAKE is walking distance.
Clean awesome rooms, a friendly staff, and a great price - trifecta! I traveled with my dog and they were very accommodating. The pet area was nicely set up and clean, making it easy to have my dog with me on my trip.
I had just stayed at a high end resort for business in California and this Best Western in Traverse City was 100x better. The bed was super comfortable, the pillows were great. Shower was relaxing. Breakfast was decent. Staff were friendly.
I was excited to find this dog-friendly hotel in a great location (closer to downtown than many of the other options) and great for dog walking being close to the college campus and the Civic Center. The staff was welcoming to me and my dog and the hotel amenities were good enough. I would definitely consider staying here again in the future.
Was a short visit. Came In late and left early morning. Was checked in very quickly. The woman at the register was very nice and professional. The room was clean. A little on the smaller side but not a deal breaker. I was happy
Very friendly and helpful staff, clean rooms comfortable bed and great showers:). great breakfast with such a good variety of choices. Felt like we were staying with family. A good value for the money and great location
The reception area was great, got a room easily with no reservation. The room was great, it was a loft room with the second bed. The have a shuttle, but we did not use it, as we were not sure what our downtown destination was.
This is our 3rd stay. Right from the start Tricia, Carrie and Kristy brighten our day. They are cheerful and kind and remembered us. It's those small things that are so impressive. The breakfast is very nice. We appreciate the shuttle service taking us downtown. This stay we enjoyed the pool . Our bed was nice and comfortable. After our day of sightseeing, it was so nice to come back to the hotel to be greeted with complimentary warm chocolate chip cookies. When we travel to Traverse City, this hotel is our first choice.
I feel that this place is so overpriced. I only stayed there because they accept pets and many places do not. Reserve weeks in advance and still paid almost $400 per day. And they stuck us next to the ice machine! Place needs a redo for sure. Not sure why this is a Plus location in the first place.
My stay was amazing very impressed with how clean, Great breakfast included with many options. there are many Hotels in the area that aren't offering breakfast anymore. pricing is reasonable. they have cookies out in the evening. the Pillows and Mattress very comfortable I normal don't sleep well when away. I would have loved to take those pillows home. everyone was nice, polite. I will stay here again.
we stayed here before the year before and the staff was much nicer, but we're not worried about people and how they act they told us the pool was warm and it's not it was they said it was 85 it's more like 70 5, they did allow dogs but they put us in a handicap room where I had to ask him if I could move because the shower was wide open and I just have a difference of opinion about the shower this room was not wet it was before I do love Best Western but don't go there during Sherry Festival any other time you go it's probably reasonable priced.
I was drawn in by the free breakfast, & learned upon arrival they also provide a free shuttle service to downtown areas. Really enjoyed my stay, the rooms were comfortable & the only thing is the doors kind of slam if you don't shut them yourself & some rooms have a shared door between them that does lock on both sides but can be concerning for some people who may travel alone.
Stayed here on brief visit to relatives. The staff was extremely friendly and helpful. The rooms were immaculate and well-ordered. In short, it was exactly what we needed and what most would hope for in terms of accommodations.
Clean accommodations, friendly and welcoming staff, and a fair price for the area. This is the first time that we stayed at the Best Western Plus in Traverse City, and we will definitely plan to stay here again when we return.
Breakfast EXCELLENT! Bathroom and room a bit small for 250 a night. Pet friendly a major plus. Accommodation were taken into consideration when we booked room. Although we did not use the access to a 24hor pool is great.
We loved the Best Western + in Traverse City. Absolutely superb staff the front desk women were exceptional. The room was clean, comfortable and quiet and the hot chocolate anytime machine was the best. We highly recommend, and will return if we travel to Traverse City again.
Great staff, from maids to front staff. Good breakfast. Shuttle service was a big plus for getting out and about. Very convenient for having dinner and shopping downtown. Driver made excellent suggestions. All of the staff always cheerful.
We had requested an upper floor room when we booked our stay and repeated our request when we arrived at the hotel. The clerk said she had nothing available but would put us in a room on the ground floor that had no one above us. That sounded okay so we took it. Big mistake! We opened the door to a dark cave with the only light coming from a small window at the back that looked directly onto a tall fence. The room was dated and dreary, with old, chipped furniture. The sink area was outside the shower/toilet room and the counter space was so small we didn't even have room for a small shaving kit. On top of that, one of the lights over the sink had burned out and there was a large crack in the sink. The shower was disgusting, with dirt and mold everywhere (please see the pictures). The only positives we can mention are that the breakfast was okay and Tricia, the morning receptionist was very kind and helpful. This was definitely the worst hotel we stayed in during a month-long road trip. We will not be back.
This hotel is great! Staff is friendly, attentive and welcoming. You will enjoy your stay! The room was comfortable and clean. Breakfast was of great quality and plentiful. They have a basket of chocolate chip cookies at 6:00pm every night. The shuttle service is excellent! I would stay here every time I visit.
Motel when we got to the motel or before we got to the motel I looked for a motel on my phone after leaving Leddington and since we stayed at the Traverse Plus before I liked them so well the last time I called them they only had one room opening and it was a handicap room I didn't realize though it was a queen bed I was upset didn't spend the night very good and left the next day telling them I just didn't want the next two days because they were so packed my back had hurt so bad that I just couldn't stay in that bed in that room never before have I been treated so good they refunded all of my money, I will be coming again as we come to Michigan two or three times a year this is my choice of a motel that warrants your satisfaction you don't find that very much anymore
The National Cherry Festival was taking place so maybe that is why rooms were so expensive? Regardless, our experience did not match the price tag. Our shower didn't have a soap dispenser. You could see where the adhesive was on the wall. I had to ask for a bar of soap which I was given at the front desk without any issue. The shower has a glass stationary partial wall. It doesn't move and there is no way to keep all the water from the shower confined to the shower stall. It is the oddest design in my opinion. The bathroom looked remodeled and clean and I did appreciate that. The breakfast area is small but there were plenty of food options. The warm cookies in the evening were a nice touch also.
I have stayed here numerous times for a week at a time. Staff knows me by name and exceeds my expectations every time. They are very helpful and they always make my stay memorable. Breakfast is wonderful with many different options.
All the staff we interacted with were helpful and friendly. This is an older property that has been renovated. Our room was very clean and the bed was comfortable. Some of the furniture in our room was a little beat up but functional. The hot breakfast was good and well stocked. We really liked the fresh cookies they put out in the evening! We would stay here again.
We stayed here for a hockey tournament weekend. The room was nice except one bed had a super comfy pillow topper and the other needed updating(unfortunately, that's the one I got) Needs a little TLC. Stains in carpet, chipping paint, dirty entryways. It's winter but there's no snow. It was messy all weekend. The workers were all very kind and courteous. Offered a nice breakfast in the morning. Paid $140 plus tax which is pricey for the environment we got. We've stayed at much nicer places for less! I would stay in the future if our team booked here but if I had the option, I'd choose somewhere else.
The staff at Best Western in Traverse City Michigan is wonderful they are friendly to me always smiling always helpful and they love my animals and never make me feel like I'm a burden. Even though my two large dogs can be a little overly friendly sometimes. I love y'all thank you so much!
What a pleasant place to stay. The Best Western Plus in Traverse City is pet friendly and offers a hot breakfast. Sheila at the front desk is excellent and my wife and I had a great time chatting with her about local attractions. Next time we plan a family trip in TC we'll be sure to stay at the Best Western Plus again.
Wasn't expecting such great updates. Awards listed were well deserved. Great sleep on very comfortable bed. Very clean every where in hotel. Great breakfast to start the next part of your trip. Wonderful stay!
We never stayed at this Best Western in Traverse City but we were pleasantly surprised. Up there with holiday In express and Americinn. The room was clean, amenities nice, breakfast was very good. I recommend this hotel.
Very pleasant experience at this hotel. Friendly staff, clean room and lounge, and conveniently located to downtown Traverse City. I love that they have a shuttle to bring you into town. Great perk.
We were traveling with our dog. We had a room with an exterior door that led right to the dog walk area. So easy for quick trips outside. Even better, there was a delightful neighborhood that started at rear hotel. I was able to take dog for his routine 1/2 hour walks. And it's only 12 minutes to East Bay Beach - saw a beautiful sunrise. Room was super clean. Had nice chair and footstool. Grab bars so useful for traveler with mobility issues. Super fast internet service. Very nice breakfast. . Front desk staff and breakfast manager so helpful and friendly We will absolutely stay there again.
Looking at the map when I made the reservation, I thought this Best Western might be too far east, but it turned out to be an excellent location. Quick access to downtown and to the roads leading to Sleeping Bear dunes, and we found we were equally going to the east and west on our daily outings. We stayed here because it is dog friendly, and there were a lot of dogs staying there. Everything about the room was fantastic - clean, spacious and well kept. The daily breakfast was excellent and offered some variety during our three night stay. Dogs were welcome during breakfast on the outdoor patio off the lobby, and also in a little area adjacent to the lobby counter that had tables, couches and chairs. The parking lot was a quick and easy access to our lower level room. The staff here was fantastic. My wife had left some needed medical supplies at the hotel we stayed in prior to Traverse City, and when we asked for a nearby pharmacy we were told that there was one a mile or so away, but the desk attendant must have remembered one just a couple blocks away, and he chased us down in the parking lot to tell us. All of the staff we detailed were great to work with. We didn't get a chance to use any of the amenities like the pool, but they look nice as well.
My wife and I celebrated our 46th anniversary in Traverse City and stayed at the BW. The concierge staff was welcoming and helpful, the room was very clean and well appointed, with ample outlets to charge phones and tablets. The bed was comfortable and yielded great nights of sleep so we could enjoy active days viewing the Fall colors on the peninsulas. Breakfast provided a variety of simple, yet hardy options to jump-start each morning. All in all, our superb experience ensured this will be our preferred hotel for future visits.
Stayed here for 2 nights. It is conveniently located for any activities you have planned for Traverse City or Sleeping Bear Dunes National Park. The front desk personal, the lady who worked the breakfast area to the cleaning staff were all very friendly. Our room faced the main road and it was a little noisy, but that is to be expected and it didn't take away from the overall experience.
I have logged over 1300 Nights in hotels during my career, and I can tell you without a doubt, this location and team rates the highest in my book! Breakfast selection was abundant and always hot regardless of crowd size. Front desk friendly, caring, informative, and always greeted us. They took time for small talk and we shared laughter together. They continually asked if there was anything they could do for us. Housekeeping staff always went the extra mile! We were also able to travel with our pets which was a HUGE plus since we were staying for about 5 weeks. Our stay was long enough to assure you that this place and staff was consistently GREAT! Numerous hotels in the area, many of which I have tried. Many tend to be stuffy and over-crowded with undersized parking lots. Don't miss out - book today!
Just stayed here last night. Front desk ladies extremely friendly and helpful. Our room was very clean and comfortable. Had a coffee maker, frig and microwave. Warm cookies in the lobby at night. Breakfast was awesome ! Eggs, biscuits and gravy, bacon sausage, fruit yogurt etc. it was great. Would definitely recommend this hotel.
This hotel have a very large verity and tasty breakfast. The hotel staff was very helpful, kind and very friendly. The room we were in was a oddly shaped and kind of cramped room. the shower was tight for a larger person.
The entire property was clean and well maintained. Staff were friendly, courteous and polite. Breakfast was better than expected - a good selection was available and it all tasted good. Can't ding them on anything....
My wife and I stayed at this hotel for one night on our travels through Michigan. We based our stay on reviews of this property and it turned out very nicely. The front desk staff were very friendly and helpful. The hotel and room were very clean. The bed was very comfortable. The only downside was the bathroom. This had to be one of the smallest sinks I have ever seen and the area around the sink was very sparse and not conducive to many toiletries. The shower had a half glass partition with no door. It was functional but a little unusual. Not anything that was a huge deal, just not an arrangement we preferred. The hotel had a very good breakfast in the morning with a lot of selections. Checkout was quite easy. One tip - if you are arriving late and looking for a dinner spot close to this hotel, we recommend the Reflect Bistro. You can literally see the restaurant from the west outer door of the hotel. It is located in the Cambria Suites Hotel next door. Very good restaurant and easily accessible from this hotel. We would recommend the Best Wester Plus if you are traveling in the Traverse City area.
The Best Western Plus Traverse City was great. We stayed here based on the reviews and we definitely would recommend it. Very clean and comfortable. A short drive outside the downtown area but worth it. There's a couple of nearby restaurants that were very good. There's even one in the same parking lot. Sheila at the front desk was both efficient and friendly.
My husband and I were exploring Michigan. We stayed at 4 different Best Western's throughout the state. I have to say that this hotel was without a doubt the best and friendliest we stayed at. The front desk clerk Sheila went out of her way to make us feel at home. She coordinated our shuttle to dinner and made sure we had everything we needed. She was very well informed about the hotel. It's amenities and also Traverse City. We would suggest anyone passing through should consider their hospitality.
I told my husband I was ready to move in for a motel to give this kind of service and quality I wish we could take it everywhere with us Best Western Plus you have out done yourself you helped complete our vacation after the first night of a poor Quality Inn at Traverse City, you found a room for us king size king size bed wow the breakfast was outstanding offered any food that you like it was fresh warm and up-to-date plenty of juices, there was a pet fee for both dogs not per dog per night of $20, your bed was something I wish I could take home with me I have a large king size bed at home that was not near as comfortable as this bed! friendly and outstanding they had a treat for my puppies each time they saw them ---the pool was clean and warm I'd say 80 to 85° very pleased after walking all day long outstanding enough to date I was surprised after CobID this is an A+ A+ A+ rest area for your bones it was close to all the wineries in Middletown in restaurants Best Western will get my business from now on I pray that they don't lose their service such as we experienced during labor day
Staff and cleanliness here was terrific! Bathrooms in room have been redone and are very nice. Common areas and rooms need an update. Breakfast staff was terrific as well. Great location! Easy parking.
We enjoyed our stay. The staff was wonderful. The room was nice and very clean. Breakfast was very good with items being constantly replenished. Fresh chocolate chip cookies are available in the lobby each evening. Coffee and tea are always available in the lobby. We took the free shuttle to downtown Traverse City and back.
This hotel was convenient to everything. The staff was welcoming and helpful. Our room was comfortable and quiet. The property foul use some updating and the breakfast offerings need some improvements. Bread products were on the stale side and the only cereals were aimed at the sweet tooth with no raisin bran or bran flakes. WiFi very slow.
Enjoyed our stay! Staff very friendly and nice rooms. On the first floor in the middle of hotel and was worried it might be noisy but was very surprised how quiet it was. Close to town so we took the shuttle a couple times and Joel Davis the driver was great. Would stay again.
The motel looked pretty rough when we drove up. The front desk people were very good In fairness, this is a pet friendly motel which is why we chose it. The room was at best average. It kind of smelled like cheap after shave. It could have been cleaner. The shower was good sized but weird as it only had half of a door. The in-room heating/cooling was very hard to regulate. I have experience with this kind of a controller and the Mitsubishi system at work and it isn't the best. It didn't matter if it was set to auto or cooling. It just was not a good setup and the room got very cold - 3 degrees below the set point and would not shut off. I ended up shutting the whole system down around 3 am. The mattress needed replaced in the worst way. It didn't help that they were still practicing COVID restrictions and without requesting there was no service if staying more than one night. We didn't request it as we decided we were going to cut our stay to 2 nights instead of 3. There were no parking spaces the second night as a work truck took double spaces and I had to park at Cambria next door which was inconvenient. I did not eat the breakfast but the area was very small for the size of the motel. Nor did I swim but the pool looked nice and was in the basement. This is Traverse City and lodging is grossly overpriced in my opinion. But at $300 a night, I still think this could have been a better stay. I am grateful that I could bring my puppy and the staff was helpful in my experience.
Clean Stay. Friendly staff all around...front desk, breakfast hosts, and housekeeping. Christy, Tricia, and the team at the front desk were so welcoming and friendly. We enjoyed our morning check-ins with them and our evening debriefs. They provided helpful tips on restaurants and attractions to enjoy in the area. It was great to make a personal connection and receive helpful advice from locals. I remarked on the way home that we would have missed out on half the things we did if he had stayed at an AirBnB. The Breakfast included a fantastic variety! Loved the additional toppings that were available for waffles. Loved that there was sausage and bacon everyday as well as waffles, french toast, and biscuits and gravy. The breakfast area was super clean. Breakfasts hosts were friendly and accommodating. There is a pinch of road noise, but only when a semi went by and we were one of the closest rooms to the road. The comfy bed helped us fall asleep with no problem. They had a nice looking pool that went to 11 feet! We didn't use it. They had a simple fitness spot...but who works out on vacation? This hotel is on the highway strip that is between the two beaches. It was nice and simple to park and away from the downtown business in the center of the city. It was only a couple miles away from downtown, but a nice location to launch into all different directions depending on the day. Dogs are welcome, too. We never heard a dog bark. Are room did not smell like a dog, either. They must have dedicated rooms for pets. We stayed on the second floor.
A family funeral is what led us to Traverse City. Right from the onset Carrie was so kind and most helpful with our reservation. Upon check in we were given a gift bag with snacks and water. Was invited to come to the lobby for free cookie at 6pm while supplies last. Our room was very clean, the bed very comfortable. Did I forget to mention the free shuttle service that runs daily to downtown Traverse City. This was greatly appreciated as parking can be costly and challenging. We enjoyed our full hot breakfast, eggs, sausage, bacon biscuits with gravy and fresh fruit, yogurt was available plus more. Judy was the employee managing the breakfast area. She was friendly and kept the breakfast area well stocked and clean. The employees were all friendly, I wish I wrote down everyone's name. We were told it was a great place to work. It showed. (thanks Tricia, Sarah, Carrie) and others that we spoke too. We will be back again this fall.
Good hotel for the money - clean rooms but daily cleaning service not included, free internet, no restaurant at the hotel, but you can walk to the restaurant next door, free breakfast, close to downtown but not necessarily walking distance, bed was a little hard but basically fine, the showers are poorly designed with only a half door, the stairs to the loft are fairly steep - probably not good for small kids but my preteens were fine, pool but no hot tub
I stay at BW & BW+ all over the country and thought that I was coming here to a place that was going to be spectacular. My rate, with tax, was over $200. It was not spectacular, it was very average. Now don't get me wrong...it was not bad in any way...the room, on the 2nd floor as requested was a typical BW room, nothing special. The grounds, parking and breakfast were all typical average BW amenities...it just did not justify such a high nightly rate, especially for a Tuesday night. The location was good as we were travelling North to the UP. Breakfast was very good.
Room was nice, clean and fun for the kids with the loft. Breakfast was well managed and restocked often. Location was convenient to everything. Staff was friendly and helpful with anything we needed. Would stay here again if return to Traverse City.
My husband and I cannot say enough positive remarks about our stay. Everyone was very welcoming and helpful. It was clean and easy to find our way around. The breakfast had numerous options. We loved that they always had hot coffee or tea available. The shuttle was very helpful to get us downtown, so we didn't have to fight traffic and pay for parking. It took a huge worry off of us.
We stayed in the room with a downstairs and a loft upstairs, very nice clean room it had a refrigerator and microwave. The hotel had A fabulous swimming pool with stuff for the kids to play it was in the pool, the breakfast had so many choices more than any hotel we stayed at the food was really good. The exercise room had the stuff I needed to use it. You could eat outside if you wanted to instead of inside in the breakfast area. The staff was super friendly and nice, the hotel was close to downtown and the water it was just the perfect location and the best trip.
The BW Traverse City has very friendly staff. The breakfast was excellent. The breakfast staff was continually keeping everything fresh and filled. The beds were very comfortable. Complimentary shuttle was great.
This was a mini vaca to kick off summer with the kids. The full free buffet daily was amazing. Lots of delicious choices, including gluten free pastries for my son. The pool was open 24 hours. This way it was never crowded. The shuttle was excellent. I saved a lot of money by never needed to drive.
Hotel has seen better days but it was clean. Friendly staff but it could use some updates. Average rooms for chain hotels. Bathroom had been updated but was very small. Shower did not have a door nor curtain to close so floor was wet after showering. Odd. Costs more than we expected for mid week vacation.
Great room, clean, and location was close to everything more especially the # restaurant in walking distance. A best western with an in room spiral stair was interesting but perfect for the 3 of us. Our room was near the road and there was very little road noise if any.
Perfectly clean & comfortable rooms. Professional, welcoming, friendly front desk staff. Decent breakfast. Conveniently located to downtown and, to the north, it's walkable (several blocks with sidewalks) all the way to Lake Michigan and a small park with a beach. Our dog loved staying there, too. Not overpriced.
We stayed here for 4 nights in early June 2022. Everyone who worked there went out of their way to make us feel welcome! From the front desk staff to breakfast crew and cleaning staff - everyone was helpful and friendly. The hotel was clean and conveniently located. Thanks for a nice stay!
Best Western Plus Traverse City is a great place to stay with your family! I was searching for a place that was not too expensive and had some amenities. Breakfast included was one of them. I have to say that the breakfast laid out is one of the best I've ever seen at motel. There are eggs, bacon, sausages, two waffle makers- one mini, one regular, as well as cereal, baked pastries and juices and the best coffee I've ever had at a hotel. The coffee and tea are available 24/7, a nice perk to come back to especially when you've been out in the Michigan chill. I heard about some amazing fresh cookies that come out at 6 pm every day, but unfortunately we were not around to try them. It is right next to another hotel that has a bar and restaurant that the front desk gives out complimentary $5 off coupons for if you ask. There is also a FREE mini-bus that goes to town so you don't have to drink and drive. Just get dropped off by the bus and call to get picked up. Can't be anymore convenient than that! Also, the beds are comfortable and the loft situation is nice offering a little more privacy. Great for 2 couples or families! Last, but not least, the staff was amazing. At all times of day or night, whoever manned it was helpful and friendly. We had no problems fixing key cards, get extra towels and blankets and help with any directions we needed.
This is a very dated property. The hallways are not well lighted and the carpet is thin and worn. It was apparently last renovated in 2015. The furnishings are worn and stodgy. The rooms are cramped (we had a king suite and it was all chopped up with with angles). The paint and furniture were chipped. The desk staff was glum. The room rate was extraordinary ($370 with tax) for a window view over the parking lot and US 31…. The breakfast was good which was the only bright spot.
There's just always something that disappoints about best western. No matter how much I try to go back to this brand, especially when the hotel is ranked second in the entire city, things just never live up to the billing. Had a two storey "suite" that was huge with the smallest bathroom I've ever seen and one of those sinks that is outside of the bathroom itself. Sink had zero counter space and the door to the bathroom cut the space in front of the sink to almost nothing. Cleanliness was not good. Musty smell throughout the room and just areas that were not clean, including the permanent carpet that is in front of the sink. Whoever thinks of having carpet in front of a bathroom sink (or anywhere bathroom related in a hotel room) has no clue what they are doing. The room is huge yet spaces are horrible with a moveable closet that lay behind a spiral staircase making it nearly inaccessible. Breakfast area was nothing more than about a table essentially and again, just very underwhelming as compared to their competition. I'm a simple breakfast person and don't eat much, but I ate elsewhere. In the end I stayed, but would look elsewhere in the future and was glad to move on.
The front desk girls were very friendly upon our arrival we were able to check in early which was nice. The breakfast was great and plentiful with a lot of choices. We had the king suite it was very nice. The bed was very comfortable. Judy keep everything filled at breakfast. Coffee and hot chocolate all day and cookies at night were great. We will be back again we really enjoy our visit every time we come.
Great location, well decorated rooms and clean hotel through out. Very nice staff and helpful as well. Complimentary breakfast was wonderful, as well as fresh baked cookies served after 6pm. Would book and stay there again. And it's a dog friendly hotel as well, and you'd never know it.
This hotel has great amenities, a wide breakfast selection, is in a great location, and is very clean. But the best part of this hotel was the hotel staff. They were so friendly, knowledgeable, and great at providing excellent customer service. They were a pleasure!
We checked in on a Friday for a quick trip up north. This property is pet friendly, which I greatly appreciate. We were able to have a room on the first floor, which made it easier to let the dogs out when they needed to go. There's not a lot of parking so be prepared. We got a good price before the season really starts. The location is right in the middle of things, making it very convenient.
We choose this property every time we are in the Traverse City area in the off-season and need a place to stay. The main reason is because of its pet friendly policy and it's welcoming accommodations. We will continue to book this facility anytime we are in the Traverse City area and in need of accommodations.
They have clean rooms and the friendliest staff. The rooms are a little small but you enjoy the fact that they are clean! The breakfast buffet was wonderful with a great variety. The pool was very relaxing, but no hot tub which was disappointing, but if that is all you can find that your disappointed about then you know it was a great stay. The rates are very reasonable and our pets were welcome. Will definitely stay there again.
We had a great stay at the Best Western Plus in Traverse City! The room was clean, comfortable, and nicely decorated. All staff members were friendly. There was a nice breakfast selection. We will definitely look at staying here again. Thank you for the wonderful stay!
Our family stayed here during a family emergency the staff Kristy, Tricia, Alan, Jian and Sheila provided the best customer service we've ever had at any hotel in Traverse city. Alan puts out an awesome breakfast, he was very attentive and personable. Housekeeping is friendly and attentive as well. The staff is exceptional!! If u must stay in Traverse City don't book your stay with anyone else! They're also dog friendly so bring your fur babies with you. We appreciate all their hard work during our stay. Great service is hard to find and this hotel has mastered the art of going above and beyond your expectations! Thank you Sherry Schaedig
This is a Park and Fly hotel. We stayed overnight and left our car there for 2 weeks. The staff are very friendly. The rooms were very clean, quiet and comfortable. There was a full hot-breakfast bar (eggs, bacon, sausage, pancake, toast, muffins, snack bars, juice, coffee, etc.) that was fresh, warm and delicious. The shuttle to and from the airport was prompt. The hotel is only a 10 min drive from the airport. We will certainly utilize this hotel when we fly out of Traverse City. Highly recommend!!!
What a great find! Traveled to Traverse City for a quick weekend getaway. Warm friendly staff at the checkin; spacious, updated room, lovely pool and fitness center. Plus a delicious breakfast buffet in the morning. All the staff was friendly and accommodating. We'll definitely be back
Best Western is always my go-to. Very clean and great staff! With other hotels I am always worried about underlying cleanliness but I never think twice about it here. Was lots of fun and will be staying here again!
Easy check in and out. Clean rooms, located just outside downtown area, yet easy to get to casino and downtown for varied experiences. Was able to access fine dining by just walking next door. With weather a bit challenging, having key community locations close by was a plus. Staff was helpful, as I messed up the reservations. They were very kind in walking me through what I did incorrect.
It was our third day w/o power, and saw this hotel was pet friendly, so off we went! You could not beat the price, which might make you wonder about the quality, but not to fear! The room was very nice and was really clean. They offer a free shuttle to downtown should you want to go out for dinner. Didn't use the pool, but it looked really nice with a handicap chair available. Breakfast was really good too! We will use this hotel again!!
Stayed at the Best Western plus during my recent trip to Traverse city. Their shuttle van was at the airport to meet me even though I arrived at the late hour of midnight. The shuttle was also available to take me to places in downtown and back to the airport at the end of my stay. The room was clean, well appointed with coffee maker, refer, and microwave. A hot breakfast was available in the morning.
My husband and I were in the area celebrating our birthdays. The entire staff at this hotel was very kind and accommodating! Sheila and Carrie made us feel right at home! The rooms were very clean especially the bathroom!! Thank you!
My father and I stayed here for 3 nights at the end of October. This hotel is very clean , updated, and comfortable. The only disadvantage is the lack of counter space at the sink but from the conversation we had with the friendly staff it is a former motel which was over the years enclosed and turned into a hotel which explains the unusual architecture in the hallway. We thoroughly enjoyed our stay here and the staff is the biggest reason. We were exchanging morning greetings with Judy, the delightful woman working the delicious breakfast bar. She asked us what our plans were as we were very unsure of what all to see around Sleeping Bear National Park. She took the time out of the busy breakfast time to find us a good map and highlight the must see views within the park. She made our day very pleasant and memorable. We were very thankful to her the next morning when we saw her along with the staff at the front desk. Whenever we had a question they would go out of their way to find the answer and to help us. The staff is exceptionally friendly. I am giving 5 + starts to the staff but only 4 stars due to the lack of counter space in the room. Wonderful stay and I hope to stay there again some day.
This hotel is located on the main street a few miles from the busy downtown area and just north of Traverse Bay. The facility rooms are clean, quiet, comfortable, well appointed, and have super mattresses for quality sleep. The included breakfast buffet has a wide variety of impressive hot and cold breakfast items. The lobby and adjoining areas were also clean and well appointed. The hotel staff at the front desk are the real super heroes! Tricia, Sheila, and Cristy were gracious helpful, and went out of their way to make us feel welcome. They mapped out the best tourist locations and made dinner reservations. Incredible!!! Thank you all for a wonderful and memorable stay!!
The hotel is poorly designed with no sink in the bathroom. It also needs to have carpet replaced with laminate flooring. Our room smelled pretty bad from the stained up carpet. Our room had a thick layer of dust on the lamps. The pros: nice staff and dog-friendly.
We we looking for a one night stop in Traverse City, saw this place and it's reviews and booked it, so glad we did. Easy, quick check in. Clean , room, used the laundry and the pool twice ( 24 hour pool) Basic hot breakfast and easy trip out, very highly recommended!
Clean and homey. All upgrades to inside. Very pleasant staff. They even had a warm cookie snack, while they lasted from 6 - 8! The staff were super helpful and nice. I will definitely stay here again when visiting Traverse City.
From the moment I walked in the door a warm welcome was received. From the woman serving breakfast to the front desk, all were friendly and helpful. Sorry I don't have names but they were amazing. I was also acknowledged as a BW member. Unfortunately this is not the norm at very many places. The room is nice and quiet. Breakfast had plenty of options and was plentiful. The warm cookies in the evening were also welcomed. This hotel takes the steps to make a great stay. I would not hesitate to stay here again.
I'm a Hilton Diamond member.....and this hotel was CLEANER and BIGGER and NICER than most of the branded Hilton properties I stay at. The bathroom was *immaculate*, a huge Shower, Nice People, Terrific Refrig, nice bkfst. Great location; just far enough but NOT too close to downtown. ===> WHEN I COME BACK TO TRAVERSE CITY.....I'M STAYING HERE; PERIOD. Thank you TEAM BEST WESTERN PLUS T.C. !!
I had to bring my son to the college there in Traverse City, but I did not have the need to stay on the Lake shore. After making some phone calls, I found this Best Western where I was quoted a very good price. After my stay, when I received my bill, it was nearly $300 higher than what I was originally told it would be and when I called them about it, they said “well that was the price we quoted you in your confirmation email sir, so there's nothing I can do about that”. So if they quote you one price over the phone, you better double check your confirmation email!!
I would highly recommend Best Western Plus.Great breakfast. The staff was great.. The location was good. Friendly staff. I like the convenience of having the shuttle to take us to Discovery Cruise . The lady at the front desk arranged the pick for us when we checked in. She worked the second shift. The shuttle drivers were very personable.
I have traveled quite a bit over the years and the staff here from top to bottom was some the best I have ever encountered. They were very friendly and extremely helpful regardless of the issue. The hotel was very clean. The shuttle to downtown and back was just an added bonus. I highly recommend.
I know some areas in Michigan during the summer months you pay premiums to stay but double your room rates or even more is not cool. I look into October the room I had was 168 August when stayed was 370
Best Western Plus Traverse City is a great hotel to stay at. It's the second time we've stayed there in two years. The staff, especially Carrie, was outstanding. They were always friendly and helpful, and made you feel welcomed. The hotel is ideally located and is clean and updated. They offer a continental breakfast and it has something for everyone. And at night, they even have chocolate chip cookies. This is the only hotel we will ever stay at in Traverse City.
Warm, friendly staff, comfortable beds, very clean. We chose this property because they welcome dogs and are close to downtown Traverse City. It's not new or modern and has a rather noisy window air conditioner but it was perfect for our needs. The continental breakfast was a nice amenity as was free WiFi. Didn't get a chance to use indoor pool.
The staff at the hotel and friendly and welcoming. We enjoyed our stay at the hotel. Parking is limited and if you have a room with a loft, it does get warm during the night unless you keep the air on. The breakfast was nice and very well stocked. Coffee was the best I have ever had at a hotel!
My toddler, and fiancee went to this Best Western for memorial day weekend. When I looked online, it showed that the room would have a deep bath tub in room, and had a hot tub at the pool. I called the number, and was told there would be a bathtub in room- I said good because I have a toddler, and we need to bathe him. When we arrived, there was no view- unless you love looking at a parking lot. When I looked online- it showed views of the bay. We got into the room, and there was a shower, with a glass 1/2 wall. I called reception, and asked if they had a room with a bath tub as that was what my reservation stated and she stated that they only had 3 bath tubs, and they were all occupied. I asked a different reception lady the next day if we could move and she said they were only for handicapped people. The second day, I went down to see where the hot tub was by the pool, and noticed it was just a pool, no hot tub, I called the front desk and they said there was no hot tub (why did the website say so). In regards to the room and a toddler, all of the furniture was easily tip-able (the night stand, tipped and my kid got injured, the tv was easily tip-able, there were flashing lights from the fire alarm, and the walls were very thin we could hear the neighbors talking all night, and they weren't loud. It took about 10/15 mins to check in, and took about 10/15 mins to check out. Check out day, the fire alarm went off 5 times in 30 mins. No fire, just kept going off. Overall, a really awful waste of money.
When we arrived at our hotel I noticed the road traffic was horrible so I was concerned what it would be like in the rooms. When we walked in everything was beautiful, and silent! Everything looked new, but I found out its been more than a few years since it was updated. Staff was friendly and accomodating to all of our needs. Temperature in the rooms (on a 90 degree day in May) was perfect. Highly recommend this hotel.
Best Western in Traverse City is a very nice hotel. The staff is very friendly and helpful. Our room was very nice we stayed in the King suite. the only thing in the room was the sleeper sofa needed a little update the cushions sunk down a little to much for comfort. we had a grab and go breakfast due to covid but there was a good selection. we will be back again.
This hotel is on the outskirts of town but located on the lake side. Our room on the second floor had older looking furniture but the bathroom shower looked newly remodeled. Happy it was a walk in and didn't have to climb over a tub. Toilet was really noisy flushing...Room had fridge, microwave, and small coffee pot. Breakfast was grab and go, no hot dishes. They do offer a shuttle into town but we did not use it. Staff were very friendly.
We selected this property after reviewing several in Traverse City that allowed pets. Overall we were very happy with the facility and our stay. The staff is helpful and friendly, from check-in to check-out. We had a first floor room, it wasn't real big, but it was comfortable and very clean. The bathroom appeared to have been renovated and had a walk in shower which was real nice to see. The facility is close to the local college, and their grounds are nice to walk around mornings and evenings. It's a lot quieter area than the main road, and just a short walk to get there. This location is pretty close to shopping in the downtown Traverse City district. You are also a fairly short trip to the Old Mission Peninsula to visit the lighthouse, wineries and other nature areas. Leelenau is also 30 minutes or so away. This was a good stay overall. If you are rolling with your dog it can probably work out very well for you, and your pet.
Best Hotel i have ever stayed at. Amy and Christy made us feel very welcome and recommended the most wonderful places to eat. Our room was very clean and the beds and pillows were so comfortable we over slept. This is also a great pet friendly hotel. Highly recommend this Hotel.
Me and my two children stayed in the room with the spiral staircase and the loft upstairs. Kids loved the loft and claimed it as their "apartment". Room was clean enough but I found the bed to be a tad too hard for my liking. Also, there was 4 pillows on the beds, but they were normal sized pillows squished into smaller "blocks". We tried to fluff it up to a normal size, but the pillow was in a pitiful state after that. We just left the rest as they were -- not very comfy. We also found the shower set up to be odd. There is just a fixed glass partition that only covers half of the shower stall. The other side it wide open and water was getting all over the floor. Not to mention it was a little chilly showering since there was no curtain or door/partition to keep the steam trapped in. The biggest disappointment was that we were informed the pool was down for maintenance upon check-in. We were also told that they had called us to inform us of the pool being down and were sorry for the inconvenience. However, they did NOT call us prior to check-in. I wish they really would have because I would have canceled our reservation and gotten a room somewhere else. The kids thought the room was cool though so there's that.
We enjoyed our last night of a five week trip in Traverse City. We are a Best Western card holder, so we decided to stay in Traverse City. This BW was absolutely great! The font desk people were very helpful. The room was more than adequate and very clean. It was quiet and more than met our needs. The breakfast, especially during covid was more than adequate. We loved the restaurant next door and enjoyed a lovely dinner. We plan to be back near Traverse City this summer and will definitely be back to spend another night.
This is an okay hotel for the price we paid as a member. Customer service was excellent, she even volunteered to find another hotel for me when their pool was not working since I booked the hotel with supposedly the pool working. Second, she investigated my complained of smelling a smoke around our room and hallway and offered suggestions for me. The room itself is little small for 3 adult and a dog but it is clean, hot water pressure is excellent which was a welcomed relief after hiking. The little park across and on side is convenient for our dog to do her business, they even have dog's bags and garbage in there. The location is close to little mall to the right side and left side for food run, gas station, ice cream from culver's and starbuck's coffee. If you need full breakfast, Denny's close by or the Omellete shop. Also, I like the fact that they provide appointment when you want housekeeping to come in and clean your room. The best part, only charge $20 for a pet/per day. Overall, I would choose this again hopefully the pool will be working by then.
We have stayed at this hotel with our well behaved Golden Doodle and Golden Retriever several times when doing Traverse City getaways. Pet fee is $20 per night. We had a nice king room with a sofa. Hotel was quiet despite being on a busy road. There is a small dog walk area with bags and trash can provided. There is a park adjacent/a short walk across the street where there are trails for walking a dog. Breakfast was coffee, juice, fruit, cereal, hard boiled eggs, and baked goods individually wrapped in plastic. Guests could help themselves and take a tray of food back to their room; no eating in the dining area. Covid protocols were followed and the rooms and common areas were clean. There is a wide hallway on the first floor — one could meet a friend there to chat. Everything in TC is just a short drive away—downtown, waterfront park, marina, restaurants, shopping. Front desk woman was great at multi-tasking and was friendly and helpful when asked questions or asked for assistance. We will stay again at this place.
We take Staycations at least once a year. First time here at This Best Western, the service for the price was a great value. The staff was super. Having a shuttle to town a big plus. Comfortable and affordable .
We've stayed here twice now and been very satisfied both times. The front desk staff has been very friendly and quick. We chose Best Western due to their pet friendly policy and place we could bring our dog with us for a quick getaway. The staff was very friendly towards him and you can tell they enjoy having the pets there as well. Breakfast was a surprise to me (during these Covid times) as I didn't think that there would be anything available, but all breakfast was nicely individually wrapped and ready for grab-n-go! The only complaint I could think of is parking gets a little tight if you are out and about at night and return at a later hour.
I have no complaints at all about our stay at Best Western Plus. The amenities provided for the low price was a bonus. My husband and I were both very impressed and will definitely stay here again the next time we need to stay in Traverse City. All staff members were super friendly and helpful.
The staff were wonderful! They provided breakfast early for us and were very friendly. The room was very clean. The bed was clean and soft. We needed a place to stay for one night that was close to the airport. There were a lot of choices, and we were very happy with our choice. I will not look for another place the next time. I will choose this Best Western.
Carrie the assistant manager was wonderful!! Very clean, nice beds, updated appliances and brand new looking tubs, showers, sinks etc. I would recommend this 100%! I have not one complaint on this property, everything was easily accessible.
This hotel was super clean. The beds were super comfortable. The staff was amazingly friendly. The breakfast selection was pretty decent considering covid and everything was grab and go. AND the pool is open 24 hours!
Like the 2 bed loft, 24/7 coffee and juice. I had an issue with the cleanliness of the room. It was in desperate need of dusting and vacuuming. Crumbs, a button and some food debris was there from a previous guest. Please fix for future guests.
In these times of Covid we found this to be a safe , clean, and comfortable place to stay . The staff followed guidelines at the front desk , in the common areas and at breakfast . Our room was clean and well maintained . In addition, the motel is pet friendly and reasonably priced . We recommend it .
Carrie was so nice at check in we decided to stay all of our trip here instead of our original plan of 1 night. I had made an error with the reservation and she fixed it without making me feel bad about it. The room was clean and the bed was really comfortable. They did have grab and go breakfast and really good coffee! Especially loved the hot water and the water pressure in the shower! Christy was equally wonderful at checkout. It was quick and she was so friendly. Loved the conversation every time I saw her. We will definitely stay here again.
Friendly staff, the room could have dusted, hair in the sink and shower. Great location, coffee in the lobby was hot and miss, good pool area, no hot tub. Asked for clean towels daily since there wasn't maid service . The bed also had a lot of hair
Pleasant staff, comfortable bed, plenty of pillows. Coffee and afternoon cookies was nice. We did have a smoke detector issue - low battery alarm that wouldn't shut off despite changing the battery. Staff addressed promptly.
We had 2 comfortable queen beds and the bathroom was clean with enough towels for both of us. Price felt a touch high but the hotel met our expectations. Due to Covid we aren't going to judge any attempts at meals; they did their best. Staff was efficient and friendly.
I felt the place was way overpriced for what we spent on our stay considering it wasn't like we were staying at a five-star hotel. We feel we should have got a major price reduction due to them not serving a hot breakfast due to Covid. They could have easily had cereal and small milk cartons like another hotel we just stayed at provided. Air conditioning would randomly shut off 1/2 way through the night and you'd wake up feeling like you were in hell. Loved the cookies when they had them. Shuttle driver was nice. Might stay there again but it would totally depend on the price and rather or not I got a better deal somewhere else.
Stayed late June 2020 during COVID. Site says "Face masks required for staff in public areas". FYI the front desk gal didn't have a mask on for even one second during our 2 night stay. Prices were high since we booked last minute, but nonetheless too high for what you get. The breakfast is really pared down (no cereal for example) due to covid so our final morning we went to Reflect and had an amazing full on breakfast at a reasonable price. Room was clean, cooling system and shower worked great! Pool was freezing, but we did get used to it pretty quickly. The pool area floor is made of raised little stones which make it good to grip but uncomfortable to walk on, especially when I would step on a loose stone it felt like stepping on a lego, OUCH. Location is very good, close to downtown and the lake. Wifi was generally good.
I've traveled this country extensively, and over the past 20 years have stayed in hotels of all shapes and sizes. I have only left a hotel mid stay due to circumstances two times out of hundreds of stays. I remember each of them, and this location just became number three. Not a good list to find yourself on. I had high hopes for his location, due to its current #3 spot in the rankings. But the problems started right at check in. The hotel has/had located smoking posts near each entrance and sure enough there were several people smoking and blocking the main entrance. Smoking isn't allowed within 10 feet of a building entrance, we asked the people there if they could move as we all had to pass by to enter the building. They very rudely commented that it was a smoking area, evidenced by the post, and they weren't moving. Remember that this is during the height of the 6 foot rules. There's floor stickers, Plexiglas and hand sanitizer inside the lobby, but yet outside you're on your own to pass through the wall of smoke. Okay to congregate by the entrance, but not indoors? Okay,,,,we let them be, and walked around them. I then spoke to the woman at the front desk about why they have their smoking area near every entrance. She blamed the maintenance guy, and stated that she couldn't leave the front desk to move the post(s), and so those remained until the following morning when I happened to mention it to the female clerk on duty…..she moved one of them herself in a short time frame. Okay, so speaking of the next morning….we had the pleasure(?) of working with Scott,,,,,who didn't initially have a name tag on, but after my asking his name he did add that. Well it seems he was also in charge of what was supposed to be a breakfast offering. Well,,,,,orange juice is supposed to be orange, but not today. The sparse offering will be blamed on Covid 19, but then again I have seen other hotels do a much, much better job during these times. Sealed breakfast sandwiches, dry cereal in boxes and milks, and other foods are seen elsewhere……not here. Some hard boiled eggs, some yogurt, sad looking Danishes, some fruit, and some not orange, orange juice…..Scott seemed miffed when I mentioned the juice, he clearly hadn't filled it that morning….and yes I was there when it first opened, hoping to avoid the rush. Your coffee cups in your room are individually wrapped, for sanitation purposes. The lids, which you place upon your lips, are just simply on the counter, another misstep in their infection prevention. Later, we wanted to use the pool, which was located down a flight of stairs, but couldn't because the elevator didn't work. That's no good if one of you is in a wheelchair! When I asked, Scott about it, he very nastily replied that the elevator had only been broken for two hours. Other recent reviews have stated that the elevator was broken on their stay(s), so it must be a recurring problem. Imagine if you were a disabled person, trapped in the basement (or second floor) due to an elevator that had known problems. The hotel reportedly has NO handicapped rooms with two beds,,,,,rather inconvenient to many families. If you have a dog, don't even go to close to the dog break area, it looks like it's been a while since it was cleaned. Hallway noise from the odd layout was rather loud. Beds were hard, but there was good water pressure and the A/C worked well and the room looked clean. But in the end, the overall attitude of the staff was not worth staying another night. This place wasn't horrible, but why put up with this kind of treatment when there are better options elsewhere? We left early in the morning, checked into another hotel, had a GREAT stay, and delicious breakfast the following morning. Not sure how or when this earned third place, but in this visit they didn't earn it from me! They get two stars and that's pushing it.
Great staff. Great shuttle drivers. Wonderful restaurant right next door. Clean, comfortable rooms. Good value.From the time We got there, the staff was extremely kind and helpful. The Shuttle drivers were wonderful about getting you where you needed to go and picking you back up quickly.
I've stayed at this Best Western before and had a better stay. I realize they just reopened after COVID closure and that's why I got such a great price. But the elevator broke, the computer in the lobby broke and breakfast was mediocre. I was disappointed in my 2nd story room (no elevator) which though very clean and large, had an extremely small vanity.
We stayed here on a spontaneous road trip and it was great! The rooms are very clean and you get a quiet nights sleep. We had to change rooms because of an HVAC issue, and Carrie made it almost fun! Very nice breakfast also. Highly recommend!
The customer service is great, the nights we stayed the attendant Carrie went above and beyond, everything I forgot And asked for she had, things you wouldn't expect them to have they do, the Pool didn't smell like chlorine central like most hotels pools do, the hot breakfast was great, I'd definitely recommend a million times definitely going back soon, just a real great experience, Thank you for being Great
Look no farther. This is a fabulous ward winning hotel at a great rate. People, you can't do better than this for a Traverse City hotel. While the hotel and rooms are clean and well maintained it is the staff that really elevate this hotel to another level. I was cheerfully and warmly greeted by Sheila and she went above and beyond to ensure that I was well taken care of (I love when I check into a room and then the front desk calls to make sure the room is satisfactory). The breakfast was also great and I was again warmly greeted by the attendant. And get a load of this: the #1 restaurant in T.C (Reflect) is RIGHT NEXT DOOR. Better yet- you get a $5 coupon to use at it. A solid '10' all the way around.
We stayed in the 2 queen loft and enjoyed the layout. Staff was friendly, breakfast was good, free shuttle to down town that runs to midnight, accommodations were fitting for price, and only complaint was limited parking (but not a deal breaker in any way)
We had such a wonderful stay at the Best Western Plus Traverse City. The room and facilities are spotless. The staff is very friendly and informative. Judy and Alan were so helpful! We will definitely stay there again.
We were a little unsure about staying here but we are so happy we did. We even extended our stay a night! Clean rooms, amazing breakfast with some gluten free options, very friendly staff, natural toiletries, and just a comfortable place to rest after exploring.
Making lodging for a funeral, things were up in the air and after calling 3 times I was Always treated courteously, and received confirmations immediately. Front desk staff was excellent and full breakfast hot and refreshed often! Great value! Yes! Book it!
Very happy with our stay. Off season price was great, clean room, fantastic staff, OK breakfast. Free shuttle bus to downtown area for shopping, bars, breweries, restaurants. Pool was a nice touch at the end of the day.
The best stay away from home. Nice and clean with the most friendly staff eager to help you with anything. I look forward to my next visit. I have been going there for over three months now for work. And I would do another three no problem
Excellent stay. They gave us accommodations we requested without a problem and since my husband has problems with walking and moving well, they gave us exactly what we needed. I was very pleased and it was a very friendly staff and an excellent breakfast. Beds are also excellent
Great accommodations, super friendly staff, great breakfast bar. Clean facilities, easy in and out of rooms and parking lot. After a mild northern snow overnight, they even cleaned off our car! Will definitely stay here again!
The hotel and people who work there are awesome. It was very clean and comfortable. The breakfast was the best I've had at a hotel. We enjoyed our 2 night stay and definitely will stay again when I come to town.
I can always count on the Best Western in Traverse City to be a comfortable, clean and reasonably priced stay! Great location, well kept property, and best of all it's a pet friendly hotel that didn't put us in a run down room. The pet fee was also reasonable! It may not be super modern or trendy, but it's a great place to stay!
Needed a value priced hotel for 2 days in December for my family. We'd rather spend money on "eats" and "drinks" than hotels. The BW was great. Good beds, Great shower, nice breakfast and accommodating staff. Great location. Half mile from Front Street.
When we were on our house hunting trip this past fall, we had made our reservations at a competing hotel, Upon arrival, we found out that the hotel was going through renovations and we did not want to go through that experience again. We stopped at this Best Western Plus and learned that they were completely booked. However, Jian Blair, the General Manager, went over and above to help us find a room at a competing hotel just down the road. Because of his diligence, I resolved to book here when we came back to move into our new home. We stayed here for six nights awaiting our furniture to arrive. With that background, I agree with much of what has been written by my fellow travelers. This is a very nice facility, dog-friendly, and great staff,
It is a must stay. Nice clean rooms, great free breakfast, but the most important, the fantastic staff they have, especially Angela. She and the staff made us feel so very welcome. Always making sure everything was okay, and if we had any problems. I could say much more, just stay there and you'll see.
We stayed here with my daughter's b-ball team and the rooms and facilities were great! The customer service, especially Angela, was fantastic and the staff couldn't have been nicer. The kids loved the pool and I was excited to see a workout room here as well. The free breakfast was also amazing!! I would recommend this hotel to anyone.
The Best Western is a great place to stay, particularly if you need to bring a dog. The staff are so friendly and helpful. When we checked out, Angela noticed that our rewards were not applied to our stay. She applied the rewards and saved us a few dollars. The breakfast area is wonderful. Lot's of items to choose from and fresh made cookies in the evening. Everyone is just so friendly and willing to do what they can to make your stay as comfortable and enjoyable as possible.
Booked a room here for Toast the Season on the wine trail. There were 1500 people up for the event for the weekend and prices here were still very reasonable. We had a change in our travel plans so I called and Angela was extremely helpful and went above and beyond to accommodate us. She even upgraded our room! Thank you Angela! Rooms are comfortable and clean. The breakfast was a bit hectic, seems like everyone decided to eat at the same time and they had some trouble keeping up with demand. In all though a fantastic stay.
I would like to give a HUGE shout out to Angela who works at the front desk at Best Western PLUS in Traverse City MI. She was nothing short of amazing... from the moment I called to reserve the room to the last day I was there and went down to get a cup of coffee and she said “ Good morning Jodie.” She is personable, pleasant and goes above and beyond to ensure the stay at the hotel is enjoyable. Thank you Angela... when we come to Traverse City we will definitely be staying there!!!
This was our first stay at Best Western Plus in Traverse City. We were very pleased to find this was a pet friendly hotel. Our room was very clean, quiet, comfortable and welcoming. The location of our room was very convenient to take our dog out to the dog area. The staff was very friendly and helpful. We were very pleased with our stay and will definetly book again. Highly recommend this hotel if you are traveling with your pet or even if you are not.
I'll preface by saying this was a spontaneous weekend trip that was much needed from my busy life in SE Michigan. When I was looking up hotels, best western plus came up so I explored it. Happy I did.
I stayed here several nights last week, and needed to come back to town so here I am again. This time I had time to check out the pool. The water was pleasantly warm but unfortunately no hot tub. Breakfast food is better than some discount hotels where the scrambled eggs are often watered down and tasteless. Here the eggs tasted like eggs and they didn't have the texture of a wet sponge. They also have large link sausage and bacon every morning, along with other things like hard boiled eggs, yogurt, cereal, bread items and juice that doesn't taste watered down. Lots of TV channels available. WiFi works great.
This Best Western Plus is outstanding. Everything from checking in to checking out was perfection. Every employee is helpful, friendly, kind and are happy! They are willing to answer all questions and take pride in all aspects of their job. Thank you and I appreciate everything!
Our room was quiet and comfortable. Breakfast was fine. However, the first night the TV was staticky/pixelated and voices didn't match the picture. We thought it was because of a rainstorm outside. When we woke to a nice day and the TV was the same, we reported it. TV was repaired (new cable) while we were out. The next night the shower water wouldn't heat enough to step into the spray. Took two different maintenance men two trips to fix it. They said the boiler problem was because of how old the building is. We were offered significant number of reward points for the troubles we experienced.
I lucked into meeting front desk wrangler Angela at the restaurant she also works at. It was a happy coincidence as I was asking about a nice, nearby place to stay overnight, and there was a lot of competition in this area. She kindly placed a call to the hotel and had a room held for me-- it was getting late, turning out to be a busy weekend and she was able to secure their last single room!-- which I promptly claimed. I couldn't be happier with the accommodation!!! Clean, spacious, all the amenities are covered and the Plus includes a well appointed breakfast buffet (I had a sweet conversation with the attendant about the still-blooming rose bushes I could see out the window, which it turns out she is the house gardener/ caretaker of!), which was a really great time-saver (plus, it was raining this a.m.!!!) and hit the spot!! Angela was on the early a.m. shift so I got the opportunity to Thank her for her help, and how happy I was with my stay! I would definitely recommend this Best Western to any and all of my friends and family, without hesitation. Thanks again Angela!!!
We stayed in Traverse City and took a driving tour of the Leelanau Peninsula to see the fall colors. We stopped in Leland for seafood chowder at the Cove, then to Glen Arbor to shop at the Cherry Republic, then returned to our hotel from Empire. Our grandkids live in the area so we invited them to the hotel to swim in the huge pool. Had a good time.
Our room was comfortable and very quiet, and we enjoyed our stay. There were a couple minor issues. In a 2-queen room, the closet was very close to one bed, preventing the closet doors from fully opening and making it difficult to use the closet. And the vanity is not in the bathroom, it is in the entryway, making it difficult to use the sink/mirror without bothering others in the room or being in the walkway for the room door. Other than these design issues, we liked the room and hotel.
This is an interesting hotel. The halls are enclosed, but have a feeling like they were once outside. We had a king bed room and it was very nice. Lots of space and a comfy bed. Breakfast was good. The decor of this hotel is very pretty too. There was a small issue with the credit card machine, but I don't think it was the front desk's fault. The biggest issue I had was the parking. I actually had to park at the hotel next door because there were zero spaces at out hotel. There were several utility trucks taking 2 to 3 parking spaces and the employee at check in knew it. This didn't seem right to me.
I'm sure I'll be back when I'm in the area. I'm always looking for a nice place to stay that is also pet-friendly. The entire place was clean. The pool was nice with a nice temperature. They have an exercise room. The beds were comfortable. The continental breakfast was also good with a good selection and fresh food. They also have a laundry room but we didn't use that. Check-in and check-out was friendly and fast.
We went to Traverse City for our anniversary. We throughly enjoyed our stay. The staff was fantastic. The room was clean, comfortable, and updated. We couldn't have asked for anything better. We will definitely come back here next time.
We stayed here on September 5th and 6th during a bike trip and had 3 rooms. The service and the facility were excellent. Everything was so clean and the staff went out of their way to help us with what we needed. The breakfast service was just excellent. That area was clean and well-organized and the food was very good. The woman in charge of the breakfast was just fantastic. If we go back to that area, we will definitely stay there -- it is a great place.
Overall, it was a great stay. Rooms were clean and quiet. They allow pets, so there were dogs present. The bathrooms were clean and seemed newly decorated, however, they were a little tight for maneuvering. We had a great time and I would highly recommend the place again. It is a very quick car ride to downtown Traverse City and although we didn't use it the hotel offers a shuttle to get you to and from downtown.
Nice location with a bonus shuttle available for downtown businesses. The shower door is weird but otherwise it was a great room. Would definitely stay here again and recommend to others. We used reward points so the value was great!
This pet friendly hotel is our first preference for staying in the Traverse City area. Renovations and friendly staff have made this an enjoyable and comfortable place. Breakfast is great with a lot of variety from eggs to waffles and fruit, coffee and juice and pastries and cereals. The rooms are quiet and comfortable.
Nice room, very quiet with a large TV and good channel selection. About 2 miles to downtown with good travel time. Parking was a bit tight late at night. Free breakfast was good. Nice lobby and friendly housekeeping staff.
Overall, this was a great hotel close to the downtown area and all the attractions nearby. Decent price too! Breakfast was okay and everyone was very pleasant. No restaurant at the hotel, but you can cross the parking lot to the restaurant next door. Quiet even though on main drag. Pillows were too soft for my liking.
This was our first trip to Traverse City and we couldn't have picked a better hotel to experience all the area has to offer! The location is excellent-close to downtown, with an on demand shuttle so no need to drive to dinner, and close to both the Leelanau Peninsula and the Old Mission Peninsula, where hiking and wine tasting abounds! The rooms are clean and quiet and the hot breakfast is awesome. The staff is warm and welcoming, but this review wouldn't be complete without a shout out to Judy, the breakfast attendant. Judy was our personal tour coordinator.Having grown up in the area, she was full of tips, suggestions and, most importantly smiles! Judy managed to perform her duties as the breakfast attendant while engaging, always with a smile, with all the guests. Judy is truly a gem.We will definitely stay here again next time we are in Traverse City.
I traveled to the TC area for business, the service was top notch, location was great and the property was clean. The beds were comfortable though the lighting in the room wasn't the best would I would recommend this to any traveler.
My wife & I enjoyed a lovely late summer weekend here, attending a family wedding. While the rates for all hotels were still “high season”, (the most we've ever paid for a hotel room!), this hotel ranked high for value. We've stayed at several other similar nearby hotels along this main road in recent years, but this was our best experience. Our first-floor single Queen bed room was cramped (the odd layout allowed little room between foot of the bed and the wall, where a large TV hung). We literally had to turn sideways to pass through to the bathroom entry, and still hit our knees in bed frame a few times. Despite the tight layout, the room and bath were very clean, with all amenities in order. The housekeeping staff delivered additional supplies we requested. The pool area was a popular attraction for the many soccer kids staying here for a tournament. I wished there was a hot tub, as I would've enjoyed a long soak to help a sore back. Where this hotel shines is the lobby / breakfast area. It's very modern, inviting and clean. More than the great visual impression is the top-notch, friendly staff. The breakfast lady Judy was on top of everything, super-attentive and very friendly. Food was good, with as many choices as you'll find at any hotel in this class. Judy and her assistant Alan kept all items stocked, and promptly cleared tables. I'd return just for Judy's excellent service. Christy and other staff at front desk were professional and very courteous. One great surprise was at Saturday breakfast I mentioned to Judy that my wife was sleeping late on her birthday. Judy took it upon herself to arrange a complimentary bottle of local wine, two glasses, corkscrew and hand-written card, which greeted my wife when we returned to our room later that afternoon. A very thoughtful gesture! We will return.
We have been staying at the Best Western due to surgeries received at the hospital. All personnel working at the motel have been exceptionally helpful and cheerful. Breakfast was fantastic and alot to choose from even when we cannot eat gluten.
The Best Western Plus Traverse City is a great place to stay. I love the hotel and the staff make it even more enjoyable. I highly recommend this hotel. It's not located downtown but it's close and they offer shuttle service. You cant beat this hotel.
Amazing knowledge of area. The friendly, professional staff made a difference, especially Karl the night front desk clerk was very informative and gave many great travel tips. Angela daytime front desk clerk even helped us find a dog sitter! Location was centrally located as we toured the Northern Michigan area. Definitely will recommend this hotel to our friends & family. 5 Stars!
We had a very pleasant stay here. The room was clean and the staff was friendly and helpful. The free breakfast was a cut above the standard hotel breakfast. The free shuttle service to downtown was a really nice feature.
We came to Traverse City for a family wedding. Several of us stayed at Best Western and it was a great stay. They were very accommodating with special requests. The rooms were very clean and nicely decorated. The lobby was spotless and the staff was extremely helpful and friendly. It is conveniently located and easy to access. We would highly recommend.
I initially checked into another budget hotel which we did not like at all so we canceled that hotel and booked here. It was a breath of fresh air as soon as we got to our hotel room. Felt like a home away from home. The staff were immediately friendly, the lobby was clean, room was clean and nice decor. Plus loved the full breakfast, cookies at 6pm, 24 hour pool, and the shuttle service were nice perks on top of everything else. I've stayed at BW throughout the country and never had a bad experience. This was probably the best I've been too, maybe because it's a plus. I should've booked with them to begin with!
We found the staff to be very friendly and accommodating. Our room was spacious and clean. The restaurant next door was a very convenient option for dinner and the food was good. The free breakfast had lots of choices and the staff was attentive.
The building is old looking but it was very clean and the bathroom fixtures were new, shower looked new, the bathroom sink was outside the bathroom if that matters to you. Everything was clean and the front staff was fantastic. Very helpful with places to eat and what to do at Sleeping Bear Dunes where we were headed the next day. The breakfast was very good, eggs, waffles, sausage, american fries and all the other usual stuff. My first time at a Best Western. So many choices in Traverse City and this hotel was reasonably priced.
The manager Jian and staff are welcoming and great. The facility has been remodeled and is clean and quite. Fantastic breakfast with a variety of hot items. the hotel is in a great location in the city close to the water.
I stayed at BW because I collect points and I have limited $$$ The staff were so into the IM support team . Very close to Athletes village ( 2-3 K walk) Offered 4 am breakfast on race day Had special Iron man door hangers with event schedule...special iron man branded traverse city ...places to eat etc. !!!! Rooms are small ..there were two of us...But I would stay here again and the race was amazing!!
Best Western is my family's #1 choice for our travel needs. With the guest laundry, pool and continental breakfast every facet of our needs are met. Wonderful service. Our home away from home. I highly recommend.
The Traverse City Best Western has a great location in town. Close to downtown and to Old Mission Peninsula. The employees were Fantastic! Friendly, helpful, courteous, and very professional! The facilities are very clean and very comfortable. The pool and exercise areas were quite nice! Breakfast was standard breakfast fare, but well stocked, good selection, and tasty. We will definitely use this location again when traveling to Traverse City!
We haven't been to Traverse City in decades and wanted a relaxing getaway for our anniversary. Traverse City offered a beautiful setting with all we were looking for. Winery's? Too many to mention with great selections. Restaurants? Surprising selection with great food especially fresh fish. Scenery? Hard to get more beautiful than Grand Traverse Bay with numerous vistas, especially from some of the wineries. Town life? Charming small town feel downtown with many offerings for food and shopping. Hotels? Many choices here also must praise the local Best Western Plus. People really do make the difference and they truly did exceed our expectations.
The staff here is phenomenal. We had unusual circumstances and the front desk attendants on both day and night shift went above and beyond to help us. Even the cleaning staff were very friendly! 200 more characters. Ok.. sjdkskzjznz z zmzmz zlnz z zmzmz z z z z z x zmzmz zmzmoptyeiieoeoowowowowovsksoeienoducndidiendn
This Best Western property is adorable. The exterior of the building is colorful and beachy, and stands out from surrounding buildings. The inside is just as pleasant. It put us in the mood to be on the beach, and felt very comfortable and welcoming. At check-in, I was greeted by a woman who was very friendly and happy to explain different nearby attractions as it was my first time to Traverse City. The layout is unique, with wide open hallways and plenty of entrances around the building so you can park close to your room. The room had built-ins with lots of storage, so if you're staying a while or someone who hangs/stores their clothes outside of their luggage while travelling, it's easy to do here. The pillows were a little small, and the beds were a bit firm but overall I was comfortable here. Everyone we met was really friendly and helpful, never making us feel like a burden even when we asked for a lot. The service was excellent. As a hotel employee myself, I really appreciate this. We were only here one night, so our final experience was with the breakfast attendants on our way out. We arrived late to breakfast, 15 minutes before it ended, expecting to pick off of what was still left. Everything was still relatively well-stocked, but better than that, the man running the breakfast bar overheard us mention that there was no bacon left and offered to make some just for us. The variety was great. On a Thursday morning, they offered scrambled eggs, biscuits and gravy, French toast, sausage, bacon, and 2 types of waffles plus everything else a traditional hotel breakfast has. We were very happy with the service and the selection. Thank you! Also a note to anyone travelling to Traverse, most restaurants close at 9 or 10, and I recommend visiting or driving the Leelanau Peninsula. It's full of vinyards, orchards, hills, and different lakes. It's a beautiful drive with cute little beach/harbor towns.
This hotel is just a mile away from the main downtown area, and they have a shuttle that can often take you there for no charge, which was very nice. The hotel is clean and the breakfast is above average. We definitely would stay here again.
We had a quick one night stay here and were blown away by the staff. They went out of their way to help accommodate us with their shuttle to the airport and to drop off a rental car. We didn't eat breakfast here but did dine next door at the Cambria Suites hotel. Dinner was fantastic and only steps from the Best Western. While the location is right off the main road the water was within walking distance thru a nice residential neighborhood. I highly recommend this resort.
Nice room but felt a little cramped. There was very little room between the foot of the bed and the wall and TV. Breakfast was good and I appreciated it started early. They also offered a breakfast bag to go if you were out before it started. The pool area was nice and it was open 24 hours. Room was clean and everything appeared well maintained.
We booked last minute and I'm so happy it worked out. The room was a nice size and had the most comfortable beds. It was also a loft—but that was super fun. The bathrooms were clean and the shower modern. Breakfast was so tasty! Great eggs, waffles, bagels, and French toast. The staff was pleasant and polite. The hotel is close to everything. Would stay again!
Great hot breakfast. Could use a little work in the overall design of the breakfast area, the food itself was excellent. Heated Indoor pool, Fitness Room, and front desk all 24 hours. Everything else was 5 STARS!!!
The stand out part of our stay here was the hotel staff. The gals at the Front Desk were efficient, friendly and helpful. However, the star of the show was Judy in the breakfast nook. She managed to keep the breakfast bar well stocked, the tables clean and wiped down, and the foot traffic areas neat... all with a warm smile on her face. She was very quick to ask if you needed anything, or were looking for something in particular. When we travel with our daughter, we often stay at properties that offer complimentary breakfast. Sadly, we have had breakfast at other well known properties that had two or even three hosts that did not do as good a job as Judy. She does a wonderful job of representing this hotel. We had previously stayed at Cambria, which happens to be this hotel's sister property. Unlike Cambria, Best Western is obviously an older property that has been updated. The outside is neat and fresh. They have done the best they could with room floorplans from years ago. They offered lots of ambient lighting which helped brighten the otherwise dark rooms. The rooms were mostly updated but we would have definitely benefitted from a newer mattress. The room we had included a loft area which our teen daughter thought was cool. The shower had excellent water pressure and the bathroom was restocked with personal sized toiletries every day. In addition to needing a newer mattress, the room desperately needed more counter space overall, as well as a second luggage rack in the loft area. Overall the room was clean and well kept. The bathroom was very clean. The only negative was that the carpet could have used a good shampoo.
Hotel staff was friendly and accommodating. Location was perfect for our group's brewery/kayak and winery tours. Hotel provided a complimentary shuttle to downtown Traverse City on the half hour. Breakfast, Internet, and parking was included.
We had a problem with the fridge working in the room and it was taken care of by a very efficient staff member, Carrie. Hotel could use some updates, but due to an upgrade we were on 2nd level and it was quiet for us.
We stay here often because of the "family" environment. Jian, Christy and Carrie are the best to insure everything goes well. Their standard of excellence makes this a great experience. Cleanliness, Friendliness and also a great breakfast.
This hotel is in a great location to see all the sites around Traverse City. Everyone working there was exceptionally friendly and helpful. Breakfast is the standard Best Western fare. No complaints. Good value for your money
We loved this hotel. The staff was very friendly, our rooms were always clean and the location is great! The only downsides were that the bathroom and vanity areas were very small. I don't think 4 adults would be comfortable in one room. We had two queen beds, our twin 14 year old slept in the loft and the stairs were so incredibly loud and squeaky. Not a deal breaker as like I said the place was very clean and updated.
This hotel is immaculate. The staff are friendly, knowledgeable and efficient. The breakfast at this hotel is better than I've had anywhere! The price to stay here is average for the area, but when you consider the quality and variety of breakfast choices they offer, I consider the price a great value. I've stayed here a few times and after the first, I stopped looking at other hotels in Traverse City. I automatically book here when I'm in the area.
The hotel itself was your typical hotel. It was well kept and looked to be recently renovated. Upon arrival, I asked for a room with a tub because we were traveling with our 6 month old. Jian made some phone calls and was able to accommodate my request. The hotel was sold out for several days so this was no easy feat! Judy was the breakfast attendant who made our vacation! We had our daughter in a high chair and Judy brought us towels to make the fit more snug. She offered this to us and did it with a smile. We would stay here again mainly because the staff was amazing and helpful!
Our stay was very enjoyable. The breakfast was delicious and served on time. The Staff was very friendly and helpful from the beginning making sure I knew where the amenities could be found and the times for the snacks and breakfast. The room was up to date with a good deal of room to enjoy.
I booked this property due to its location and price. Pros: ~Location to downtown...only 5 minute drive. Could walk if wanted. ~Location to Old Mission Peninsula and its wineries. This property is at the base of the peninsula and is an easy drive to 11 uniquely different wineries on the peninsula. ~Every member of the staff encountered (front desk, breakfast, housekeeping, and maintenance) was very friendly and helpful. ~Property and room was clean. Room and bathroom/shower has been recently and nicely updated. ~Breakfast was typical continental variety, but kept hot and stocked until its close at 10:00am ~Pool appeared clean (we did not use, but it was busy most nights of our visit). ~Affordable when compared to Traverse City accomodations Cons: ~Updated shower was interesting in that it only had one pane of fixed, clear glass...no doors or curtain. Try to visualize sliding shower doors, but with only one door leaving the other half open. Hard to keep water in the shower. Was nice shower...just odd that it was completely open on one end. ~No tub. Only a walk-in shower ~When hotel is sold out as it was a couple nights we visited, they run out of parking (and there is no other place to park). Guests made their own spots that nearly blocked one of two entrances off the highway. All in all, this was a nice, clean, affordable place to stay that we would definitely consider again. The friendly employees made it a pleasant stay.
Great place to stay, especially with pets. Service was top notch. Room exceeded our requirements with a pet. Excellent location for visit downtown or anywhere you need to go. Nice restaurant next door.
Best hotel experience under $300/night so far. My rewards status earned us a room upgrade, as well as a gift bag with snacks and water - even while arriving after 11pm. Staff was great, room was awesome, and the location is incredible. I'll definitely go back soon.
Stayed there for a few days and it's easy to find Nd rather close to the airport. Room was clean and air conditioner worked well. It could run on fan (continuously) for the white noise. Check in was okay. There is no market or snack shop to purchase anything...just some vendo machines. Breakfast was passed due to its content. For the rate for the room, should have been a buffet. There is a shuttle that you sign up for that will drop you off and pick you up, however downtown only. Runs until 10:30 ish pm. Parking is okay.... Needs a little TLC....but that's my opinion. I'll pass next time.
The staff were all very kind and helpful with advice for places to eat and visit. Arrangements were made for a shuttle to downtown, the shuttle drivers were also very helpful and courteous and gave recommendations for dinner and drinks. The rooms and bathrooms were very clean. Also, remote controls were cleaned and put into a protective sleeve - no germy remote controls! Jian was very accommodating and wanted to be sure our stay was exceptional. He was friendly and personable, as well as being concerned about the cleanliness and appearance of the lobby and rooms. He made us feel welcome and was genuinely pleased that we choose their hotel. Judy in the breakfast area was very pleasant and welcoming. The food was kept well stocked and she greeted each guest personally. We chose to return to this hotel on our trip back home because of the service.
The staff at this hotel are always so nice and helpful. The rooms are clean. The beds are comfortable. The breakfast is good and the area is kept clean (great breakfast staff attending to the area). Great location.
This was our second visit to the Best Western in Traverse and it will be our first choice for all future visits. The staff including the managers, front desk staff, maintenance and house keeping are all top notch! They made us feel welcome and took care of our every need. The facility is clean and comfortable. The bathrooms had been remodeled since our last visit and were really well done! The bed was very comfortable!Their complimentary breakfast is pretty standard, but they make sure that everything is fresh, hot and well stocked. The lobby area is comfy and inviting, as is the dining area. The location is a short drive to downtown and the beach. It is a short walk to The Dennos museum and Bryant park. We could not have asked for better accommodations during our visit to Traverse City!
Krissy at the front desk is phenomenal. She went above and beyond to make B-day excellent.Judy in breakfast area is a true gem ,very hospitable and kind. They gave great site seeing advice for our first visit to Traverse City .Will definitely recommend to family and colleagues.
Front of the house staff are cordial and extremely helpful. Room was fine. Free shuttle is very convenient for getting around Traverse City without having to deal with the traffic. Breakfast was very good. Will stay again.
We enjoyed our stay at the Best Western Plus in Traverse City recently. Everyone was cheerful, helpful & everything was clean & comfortable. The Breakfast bar offered a variety of food to choose from & the people working in that area were so helpful & friendly & kept the area clean & the food filled. Fresh fruit was very good as was everything. We definitely would stay again if the opportunity comes up. Thank you, Patricia Benson
Stayed one night. Greeted pleasantly. They honored our request to not be near pets. The beds were really comfy and the shower was as nice as anywhere we've been. Breakfast was really good and the lady in charge of the area kept it clean and full of supplies with a smile.
We needed to get a room for a night rather spontaneously during the weekend. Angela from the front desk helped us with that and it was clear early on that she is the best receptionist I've come across, ever. Helpful, friendly, open, welcoming, I was really impressed by her. Judy from the breakfast staff is wonderful as well, we could tell she's committed to her work! Great employees, great clean hotel (dog friendly and with a 24 hour 11 ft deep pool, hard to come across), we'll definitely be back!
This hotel is highly lauded by T.City Magazine Ad. Does not live up to hype. Room condition, amenities and some of the staff were not nearly as advertised. Found hotel to be low on Disability friendliness scale, only 2 disabled parking spaces and no elevator. Bathroom was small and vanity counter space nonexistent.
This hotel has a nice 11 ft deep pool, a variety of breakfast options but most of all spectacular customer service. We were in town for a sporting event so being away from home on Easter morning was very different for us. It was a pleasant surprise to come back to our clean spruced up room serviced by Bianca on Saturday. Angela at the Front Desk greeted us with a smile and “Happy Easter” on Sunday morning. I can't forget to mention the beautifully made Easter bags that were on everyone's door. What a special touch. In all my years of traveling, I've never encountered such service. I was walking down the hall and a housekeeper named Heather went out her way to speak to us. I would recommend to stay at this hotel when in Traverse City. The extra mile that is taken at the Best Western is far beyond any other hotel in TC.
The Best Western is conveniently located and easy to find. The hotel is clean and well-maintained and our room was very nicely furnished. The staff is outstanding--friendly, helpful, and very pleasant. The breakfast buffet is a plus; the room is clean and bright and the options are plentiful.
We found this hotel via the BringFido website as we have a small dog. We were pleasantly surprised at how convenient and central this hotel is to downtown Traverse and the surrounding area. The manager Jian and his staff are all very friendly and helpful. We highly recommend this hotel, even if you aren't traveling with Fido!
I grew up in TC and frequently come back to visit. I've spent time in many of the local hotels. The Best Western is always a go-to for me. It's always clean, it's close to down town, has great service and is a very reasonable price. You won't be disappointed.
Stayed here to be close to the hospital the following morning. Very clean and quiet. Nice wide hallways. Staff is very friendly and helpful. Breakfast is 'typical' eggs, sausage, pancakes/waffles, etc. but kept full at all times. Cookies every evening from 6 - 8. The hotel next door, Reflect Bistro, is very upscale and an easy walk. If you let the front desk know you are heading there, they will give you a $5 coupon.
Loved the staff and cleanliness of this hotel. The price included breakfast and it was delish.....the coffee was ready whenever you needed it......cookies served after 6pm. Yum! Clean towels were always available for the asking. HBO included in price as well. Wonderful hotel. Very impressed.
Nice and clean. Staff very friendly. Breakfast was good. We had to walk up 3/4 steps from the hallway to get to our room. If you have issues with stairs you may want to request a room off the hallway. Only downside was that the elevator was small and very slow. We only used it for our luggage other than that we took the stairs. Beds are on the firm side also if you are short it can to difficult get in and out of bed.
This was a great stay in Traverse City. Our room was neat and clean. Check in was a breeze, staff was very helpful. Breakfast was very good and was constantly being stocked with fresh hot food. I would have given this hotel 5 stars if the parking situation was better. We would definitely stay again though.
This hotel is wonderful, will definitely stay there again. Rooms were spotless. Staff was very friendly and helpful, the front desk clerk even held my dog while I got breakfast. The free hot breakfast had everything you'd want, equal to any restaurant.
We looked into a few different options, but ended up choosing the Best Western due to its close location to the Old Mission Penninsula wineries. We honestly could not have been happier!!! Judy, from the BW, took care of our every need during breakfast. She was kind and sweet and really made our overall experience go from great to excellent! The rooms were clean and newly updated. The entire staff was very friendly and made our weekend stay very very enjoyable! We look forward to coming back this summer.
Over the past couple years I have found this gem in Traverse City. The staff at this facility goes out of their way just to help you find places to eat things to do. I feel like im with friends. The coffee is always fresh.
We stayed at the Best Western because of its reviews. This hotel is a home away from home. The morning breakfast had so much variety, housekeeping staff kept our room in tip top shape, but the service that we received and witnessed was beyond impressive. Angela at the front desk checked us in with such professionalism and warmth. Saw her again at 4am when I needed a BIG cup of coffee then she checked us out at 1 pm (after recommending the Best Western Rewards program). What dedication from an employee. It was obvious to us that not only were the reviews correct but once you visit, you will want to go back again and again. We found our go to hotel when in Traverse City. Thanks for the impressive service.
Room was clean and tidy, modern Bath. Hot Breakfast was great and varied. Good location and the room rate was very good. We had a queen size room and had no problems with room. Could use more towels in the room , but we asked and got them.
After having a garage fire take out the electricity in our house, we were thrust out of our home for FOUR MONTHS, right through ALL the winter holidays. The American Red Cross helped our family find the Best Western Plus in Traverse City, and we were incredibly fortunate for all our troubles. The BWP staff became like an extension of our family. Everyone was so kind and patient as we took over 2 rooms for a third of the year, moved furniture to make way for Christmas trees, brought in two cats to live with us, washed dishes and used the kitchen's freezer packs for our daughter's school lunches. All the staff learned our names and always had a kind word to share, and we learned all their names, too. Jian and Christy had so many encouraging words as the insurance debacles dragged on. Judy and Alan helped us get our five-year-old daughter to eat her breakfast before school every morning. Jessica and the entire housekeeping and maintenance staff tended to our needs every day, keeping our heavily-taxed lodgings clean and sparkling and humming like a home away from home. Everyone congratulated our daughter when she learned to swim over the winter in the hotel pool! We couldn't have asked for a nicer, totally unexpected, completely lovely family than the BWP staff of Traverse City.
We had a room with a loft which worked out great for the kids. They enjoyed having the upper level and another t.v. The pool area was clean and the temperature of the water was good, continental breakfast was decent, and someone even brushed the snow off of the truck early in the a.m.
Granted it is winter, but the hotel had a decent amount of people and it was very quite. Our 2nd day I wasn't feeling well and we got back to the hotel around 2:30pm and I slept through until 7pm with no disturbances. We enjoyed the morning breakfast offerings and the dining area was clean and well maintained. All the staff were very pleasant. We did not get a chance to use the gym or pool facilities or the laundry services - that's why I gave it a 4 otherwise I thought it was a 5.
We have stayed here twice when coming to Traverse City, and we will not stay anywhere else! Ths hotel is always clean, and the breakfast is WAY better then any other hotel we have ever stayed at! Just wish there was a hot tub with the pool, but not a huge deal for how great the stay is
This is always my go to hotel for TC. They are super nice! The pool is 24/7. They have indoor walkways when it's cold is a bonus! Staff are super nice and friendly. I have given feedback before that the breakfast is not shut down at 10:01 like other places that give you the stink eye for getting there at 950 when breakfast ends at 10am. This place gives some extra time so you dont feel rushed or that you are bothering them. This is so refreshing. After all we were on vacation! Thank you to all the friendly staff there! Management please reward them kindly and keep your awesome staff!
I was looking for a place that had Room for myself and my grandsons. The Room with the loft was a great option the boys could stay upstairs and I was downstairs. The pool was very nice we enjoyed that. The free breakfast has many options they have everything for everybody. We didn't have to drive just about any place the shuttle took us wherever we wanted to go.
Best hotel ever nice staff amazing breakfast staff heated pool amazing shuttle bus took us down town really nice drivers and they allow pets which is amazing because not a lot of hotels do that just over all a nice stay
Kristie & Carrie Front desk lobby staff personnel are the most pleasant outgoing and nicest ladies, we cannot say enough good things about this hotel, Clean is an understatement, very comfortable beds, Nice fitness center and one of the deepest Pools. Continental breakfast in the morning with many options to choose from. 6:00 PM fresh baked cookies in the Lobby. We will be back !!!
We stayed at this hotel last year while in town for a hockey tournament. We were so happy with our stay that we reserved it again while in town for hockey this year. This hotel staff is the most friendly and accommodating we have encountered. They go above and beyond to ensure that you are having an excellent stay. The hotel is very clean! The breakfast in the morning was very good. You cannot go wrong with this property!
Everyone was extremely nice and helpful. The room was great as well. My flight kept getting delayed and the staff made the entire trip enjoyable and pleasant even with the blizzard hitting us hard!!!!
If time at this BW, It was very clean and the room have been updated, Staff was helpful and attentive. The general Manager was on the premise and very friendly. Went down for breakfast at 6:30 and the eggs were just luke warm, but everything else was ok. Will be staying with them again in the near future.
Those hotel is awesome! The staff is super friendly and helpful and the manager is a true professional! For the amenities that you get, you can't beat their prices! The room was incredibly comfy, the fitness center is great! Not to mention the delicious breakfast and daily cookies! Hotel of choice in Traverse City, MI!
This hotel offered great service with a great breakfast and a wonderful location. We were there in the winter and the prices were terrific. Summer prices are quite different because this is a popular resort area. There is a pool, which we did not use, but looked at, an exercise room, again we did not use it, but looked. There is an excellent restaurant right next door. There is a shuttle to the airport if you need it. We were very happy with this hotel and will use it again.
My family stayed at the Best Western during the holidays. I have never stayed at a hotel where you received a handwritten card and goody bag on your door Christmas morning. This hotel is top-notch from Angela at the front desk to the 24 hour pool, to the complementary shuttle to Bianca who cleaned our room. It is very obvious the staff cares about their hotel and their guests. I would highly recommend anyone to stay at this hotel. Hope to see you soon BW!
Staff was over the top friendly. Our room was spotless. The pool was a little chilly but we swam anyway! There was a nice selection of breakfast foods to choose from. We paid less than expected since it was the holiday season. Next time we need to stay in the TC area this will be our choice.
Our entire experience surrounding the Best Western Traverse City was great. The staff was very accommodating from our initial group booking through checkout. Rooms were great, beds were comfortable, and pool area was great as well. The staff was very friendly and allowed us to have a team pizza gathering in the lobby area. We will definitely stay here again while in the area and recommend to others. Thank you.
This is an amazing place to stay! We are a travel hockey family and have stayed many places throughout the years. This was by far the best experience we've had as a team in 4 years! Very professional and courteous staff starting with Angela at our check in. She was very friendly and helpful. Our room was clean, had plenty of towels and pillows and the beds were super comfortable. The staff was very accommodating for our pizza dinner in the lobby. They provided extra bags for our garbage and even helped us clean up. The kids enjoyed the large pool that wasn't over chlorinated like most. To top it off, our breakfast was perfect! They provided food for people who even came right at 10AM, including fresh cooked bacon. Judy was so helpful with her service with a smile. Thank you for the wonderful visit, we will be sure to spread the news about your place to other hockey families for their upcoming visits to Traverse City! Thank you again, Libby
My stay at Best Western Traverse City was pleasant and peaceful. Checking in was a breeze, my room was very clean and the bed was comfortable. The staff was friendly and informative, especially, Jian Blair (General Manager), was very professional, helpful and interested in making my stay as welcoming as possible.
This hotel was clean and the staff was very friendly and very accommodating. Carrie checked us in and was very helpful. Judy was the breakfast lady and was one of the best and friendliest ones we have ever had. I would definitely stay here again.
The hotel has a great location and some of the BEST staff. Whenever we stay there, we are greeted like an old friend. We even have a favorite room there, that we are assured will be waiting for us when we arrive.
I have stayed at BW in Traverse City several times, and have booked this location for family and colleagues. Highly satisfied with staff, comfort, cleanliness, value, and location. In the past, they have welcomed my pet with open arms. Great hotel!
This Hotel is great. Caring and friendly staff. Trustworthy, don't have to worry about things in the room. Very clean and comfortable room. They went out of their way to make us feel at home and welcome. I have stayed at more expensive hotels (like HIlton Garden and Marriot Coutryard) and not been treated as well as this hotel staff treated me.
My husband and I stayed three nights at this hotel while touring around Michigan. It was a great base to start from for more reasons than one. Easy access to highways and restaurants along with any shopping needed. The people were friendly, helpful and just plain special. We loved Michigan! There was always plenty for breakfast and the cleaning staff was friendly and efficient. Angela at the front dest, Heather who cleaned our room, and the wonderful food service manager served everyone with smiles and expertise!l The Fitness Center and Pool area was accessible and clean. We will visit this establishment again when returning to Michigan which I hope is very soon! Definitely God's country! Thank you From Candy & Herb!
Very Clean, Breakfast is the Best, No problem with internet, Close by to things to do in Traverse City, Staff is Very Helpful, Quick check in and check out, Have Traverse City paper and USA Today, Nice size rooms. This Best Western has recently been remodeled. Has a swimming pool and exercise equipment. Can't go wrong staying here.
The last time we stayed at this Best Western was over 10 years ago with our dog. It has been completely remodeled since then and found it wonderful. In addition they now have a breakfast bar each morning and warm cookies in the afternoon. It's central location makes it nice and it is right on the main road closer to highway 37 if you are headed to Traverse City off from 115. The staff were professional, friendly and willing to go out of their way to make sure our stay met our expectations. The only reason I give this place a 4 star is that it does not have a restaurant/bar but otherwise it was well worth the stay. We did use the restaurant/bar in the hotel right next to Best Western Plus which was well within walking distance.
My family and I went to Traverse City over Labor Day weekend for a little get-away. We originally booked a different hotel online and were beyond disappointed upon arrival. I called and was able to get a room at the Best Western Plus. When we arrived there, we were instantly happy. The hotel is beautiful! We were immediately greeted when we walked in and loved how clean and neat the lobby was. Each time we would leave the hotel we were asked if we needed assistance finding anything and when we return, we were asked how our day was. The staff is incredible! Christy, Judy and Kayla get a HUGE shout out from me and my family. Thank you for making our stay so wonderful and memorable! Can't wait to visit again soon!
Overall very happy nice, clean, friendly, good breakfast, fresh cookies, great service. Location was great next to a cool museum and not far from downtown. Also got a great 5.00 off at the bistro next door.
The staff welcomes you like it is their home. Stayed two separate nights during a week long vacation. It was a place we wanted to stay! Thanks Angela, Megan and Julia. Parking, check in and check out painless. Try the Bistro next door. Airport shuttle the best, most courteous and nicest folks. Thanks
Thoroughly enjoyed three nights here with my dog. Very accommodating and got a quiet room. Nice area to walk your dog outside. Staff are all friendly and my room was lovely with a king bed. Nice buffet breakfast every morning. Will definitely be back.
Thank you so much for an absolutely astounding time at your hotel. I cannot commend your staff more than this. Angela at the front desk was absolutely amazing. She helped us before we arrived with a room reservations she helped answer our questions. helped us in finding places to eat, places to go, and overall helped us have an enjoyable three days in Traverse City. The breakfast in the morning was five stars everything was hot fresh and above all the place was spotless. Our hotel room was completely functional there were no issues with the room in the heating and cooling worked like it should. There is ample amounts of hot water and the children all loved the pool. The team came up to play a soccer tournament but I know I will be back again with the family and we will stay at this hotel. Thanks again for an amazing vacation and adventure Tom
We needed a hotel that had a handicap room and also accepted pets and the Best Western Plus Traverse City met our needs and had availability. The employees were very friendly and rooms and facilities were well kept. Definitely would recommend this hotel!
Staff was wonderful and so very helpful and friendly. Shuttle was so convenient, this was an unexpected perk. We will be back next year :) there were 11 of us girls and NO complaints. That is impressive. But I was disappointed there wasn't a hot tub but oh well.
We had a pleasant 2 night stay. It had been several years since we had stayed at this hotel. It was nice to see that some money has been put back into the property. It had gotten a bit run down and was no longer our first choice, but this was a last minute trip and it was available. The rooms, common areas and even halls have been remodeled. Everything was clean and comfortable. We will definitely put put this back on the list!
You can't go wrong staying at this hotel. The room, hallways and lobby were neat and smelled good. Pool was warm and clean.Breakfast was good but would've prefered less chit chat by breakfast lady while we were trying to eat. Staff was friendly, professional and helpful. Most of all, we appreciated Angela at the Fron Desk for her patience with all of our questions, her understanding of our situation(funeral) and her recommendations for our short notice stay in Traverse City. We would stay again and would encourage others to as well.
Stayed here for a little getaway weekend with the family and we loved it! We had an awful experience at a different “pet friendly” hotel in TC in July and I was not going to let that happen again! Ladies at front desk were so friendly, rooms were nice, pool was clean, free breakfast was served and the atmosphere was pet friendly! We will be coming back!
The Traverse City Best Western Plus was a great place to stay. The services and staff are exceptional , My only complaint is that the beds were right next to the air conditioner and the fan would turn on and blow ice cold air off and on, waking us up. If it weren't for that, our stay would have been perfect.
Stay here, you will not regret it! We came from a dumpy hotel down the street and Megan at the front desk saved our vacation. She made us feel right at home, showed us the room before purchasing, and gave us just-baked cookies and a bag of snacks! The room was spotless and very comfortable. A wonderful stay, for sure, and we will definitely be back!!
We went to traverse city for our 21 wedding anniversary. We had one day booked in hotel and planned to stay at family cabin but there was no power due to recent storms. Carrie greeted me and my husband kindly, offered to get a room and was so kind and compassionate about our situation. On arrival Megan and Carrie wished us happy anniversary and had wine and candy in our room!! The hotel was very clean, all encounters with staff was priceless I will never stay anywhere else in TC as they were the kindest people and made our stay amazing!!!!
Awesome place. Very accommodating and very comfortable bed!! Really like their breakfast. Really great location and the staff is very informative about where to go in town for food and fun. Good job to everyone.
This was our first stay at the BW and we are so glad we stayed. A mini getaway for a few days brought us UpNorth. Upon arrival the Front Desk lady named Angela was helping another guest, the phone was ringing (which she answered) AND she acknowledged us. Most people can't multi task and still be smiling and professional. She recommended things to do and restaurants to check out. The room was renovated a few years ago but was very nice. Breakfast was ok, but meat and potatoes were not real warm. Chocolate/Caramel coffee creamer?? I was surprised not to see just Caramel since it's such a popular flavor. Overall we would like to return again and if you are in TC you need to stay at the Best Western Plus..
We stayed at this Best Western for 3 nights on our trip to Traverse City. The hotel was clean and quiet. The room was updated and spacious. It is on a busy street and not super close to the beach but still within walking distance. They had a great breakfast and everyone of the staff we encountered were very friendly and helpful! Christy checked us in and was so helpful! She gave us great referrals for things to do along with directions. The hotel also offered a great shuttle service to most anywhere in town. Then you just call the driver when you are ready to be picked up, very convenient and you don't have to fight traffic and parking .If we make it back to Traverse city, we will definitely stay there again!
We recently stayed at the Best Western Plus in Traverse City. This was a last minute trip, and they were able to accommodate us. The hotel was in great shape! Clean, very friendly service, no issues at all. We were given a welcome bag at arrive with a couple snacks and bottles of water. We were celebrating our 5 year anniversary, which came up in conversation when we booked over the phone. We were greeted by a bottle of local wine, chocolates, flowers, and a card from the staff of the hotel! This was beyond the call and our expectations. It was a great surprise. We will stay here again.
The check in staff was great. They made sure our rooms were clean, gave us maps,told us where to be sure and go. We were given shuttles to the mall and back, airport shuttles, anything we asked for. They were really wonderful. Can't thank them enough.
Traverse city area has become way to precious, (expensive). It's a beautiful place but way over populated. I'd likely not come back during summer ever again. Infrastructure can't handle volume of people who live here let alone all the visitors. Your facility is well cared for and clean. Just find accomadations, in general to be overpriced. The market may bear it. But I won't.
Very nice hotel -The staff was very helpful - friendly, professional. The breakfast was excellent - nicely prepared, tasty. Our room was beautiful - the new remodeled- very nice step in shower. Looking forward to staying thee again.
This was one of the best hotels in Traverse city. Very clean. Friendly staff. Shout out to Judy working the breakfast area on 08/15/18! She was fast and efficient. Loved everything about breakfast! The waffles were great. We stayed in a room with 2 levels connected by a spiral staircase. TV in each level. Very good use of space! Hotel offered us a shuttle ride to town or bay area if needed.
This hotel has a good breakfast, nice pool, but most of all great staff. From reservation to check in to check out, Angela was attentive, helpful and treated us like we were family. You don't find the kind of customer service she provided at most hotels. I highly recommend the Best Western Plus and I hope to visit again soon.
Once again, the staff at this Best Western Plus treated our entire group like royalty. From their speedy check-in process to the 6:00 p.m. warm chocolate chip cookies. Thank you to Christy and Carrie. And the whole team. We'll be back. BEST ACCOMMODATIONS EVER for Harley Davidson riders. WOW! Can't be beat!
We had 12 rooms for our group and we had the best time at this hotel. All the employees were great on taking care of us and our needs. We were on bikes and they were very accommodating. Bike friendly with wash station and supplied the buckets and old towels. That was an extra plus!~
Picking a hotel to stay at was a bit daunting because there are so many to pick from. Choosing the Best Western was by far the right choice. I want to thank the gal at the front desk Angela for her great service she was able to direct us to the right restaurant to go eat at before leaving town. She seemed to really love what she does. The young lady Bianca that tended to our room was pretty awesome as well making sure we had plenty of extra towels. The overall cleanliness of the hotel was was second to none. Thank you Best Western We will be returning in the fall for my wife's surgery and wouldn't think of staying anywhere else. See you soon. Ron
A group of 23 of us were traveling through Wisconsin and Michigan on motorcycles and stayed at the Best Western Plus. Everybody in our group had nothing but good things to say about the stay here in Traverse City Best Western. The rooms were very clean and nicely appointed. I used the pool, they had plenty of fresh clean pool towels. The pool area had plenty of seating and very clean. The grounds were well taken care of. The hotel supplied us with a shuttle to near by shopping. Since we were on nmotorcycles, Christy made sure we had a supply of drying towels for our motorcycles. The staff from general manager Jian, and Christy on days, Kerry and Meagan on afternoons and Alan and Judy on breakfast were just top notch. All the staff were outstanding. We would definitely stay here again.
My friend and I stayed at this hotel while visiting Traverse City for three days. We absolutely adored the staff at this hotel. Everyone was so kind, helpful and cheerful. Especially Megan, who was working the front desk. She helped us with all kinds of information to make our visit with a pet a wonderful experience. I would recommend this hotel to anyone, whether traveling with a pet or not. Great experience staying there, Thank you!
My daughter and I stay here when we are in Traverse City for a wine tour. Once again they did not disappoint. The rooms are clean and the staff is over the top friendly. They do have a shuttle that will take you downtown and some restaurants within walking distance. We will be back again next year
The rooms and lobby are fine. The best part about this hotel is the the staff. Front desk staff were very pleasant and helpful when we weren't happy with the location of our room. The breakfast staff (Alan and Judy) were very efficient, friendly and helpful so our day started on a very pleasant note.
We stayed 3 nights. Top floor (only 2). Requested this in case there would be noise from above floor.You could hear noise from hallway and outside if people were talking but that was not very often and did not last long. Woke up twice during the night because of it. Our room was very clean and updated. Could of had more lighting. Our room with a King bed was small but adequate.Good shower and bath products. Bath small. Bed pretty comfortable. Sheets ok. Towels very thin, could use improvement there. I also requested a pet free room but when we checked in found out there are no pet free rooms at this hotel, but we could not tell any pets had been in our room. The attendent said they clean the rooms differently after a pet stayed. The breakfast was ok. The staff were very nice and helpful. A gal working the breakfast hours could answer any questions about the area. We did have trouble with wii fii . Nice TV. Cookies good in the evening.
Nice hotel friendly helpful staff. Nice location.was a little pricey. Need to book in advance rooms fill up quickly. Offers shuttle service from hotel. Would stay there again,on future trips. Pet friendly.
We enjoyed staying at the BW even though it was not in downtown area proper. They have a shuttle if needed, but we just rode our bikes everywhere. I believe they are only about a mile from center. Clean rooms and the breakfast is one of the best offered. We would stay here again when traveling to Traverse City.
Beautiful hotel. Everything was fresh and new. Loved the outdoor patio areas. Plumbing in room was updated and modern with beautiful granite counter tops. Shower worked well and drained well. Air conditioner performed as we wanted. Comfortable beds. The kids loved the hot cookies in the evening. And breakfast was a treat. Judy, the breakfast attendant, smiled, was friendly, and took good care of us at breakfast. She told us,”the staff here are treated well by management and when staff are treated well, they do a good job and are happy”. Says so much about this hotel. I appreciated the hard boiled eggs and real bacon at breakfast. This stay was a treat.
Had a hard time getting someone to check us in right away. One employee on phone and other one wasn't responding to come help. Once she did come help she was CLUELESS and never smiled once, she looked like she just crawled out of bed. Once our luggage was loaded onto cart we could hardly get it around tight corner and barely fit into elevator. We traveled with 3 people, once in room there was no where to put 3 suitcases...no where, just barely 2. Then one side of 2queen bedroom was impossible to use, it was literally 4
This was our 2nd visit to TC and we stayed for 4 nights. The employees were helpful and friendly, location is on a busy street but room is quiet. Room was clean and updated and we were pleased with the quality of breakfast. Close to attractions. If we return I would consider staying here again.
Stayed three nights with my spouse and two young sons on our vacation. Hotel is really friendly and clean. Staff, Alan in particular, helped us pick local attractions to make our stay memorable. Breakfast was really good, one of the better included meals I have had. Pool and other amenities clean and in good working order. Excellent place to stay.
Loved it here. Very nice property and friendly staff. Cookies in the evening were a nice touch! Hope to visit again one day. Clean rooms, very nice lobby, great selection of brochures, no complaints! Keep up the great work!
Nice property. Friendly staff, clean rooms, good breakfast, good location. We would would stay there again. Good rate. We had never stayed there before. Apparently it was remodeled not too long ago.It was nice and quiet at night. The elevator could be a bit faster though.
Hotel staff was very friendly. The rooms were clean and the hotel offers a free shuttle service to downtown. Scott the shuttle driver was a super nice guy and full of tons of information about the city. Hotel staff even helped us book our next room at our next location. I recommend this hotel to everyone
Great two story room! Clean and comfortable beds! You will absolutely love the attention and service you are given by Alan each morning in the breakfast area! He and Judy make sure your plate and cups are always full with fresh hot foods to get your day started. Thank you Alan and the entire staff at BWP for your excellent service on our vacation!
We stayed for four nights over the 4th of July weekend at this location. We also brought our dog Saul with us and the staff were most friendly and accomodating of pets. They made us feel very welcome. Alan and Judy at the cafetaria are just wonderful people and work hard to provide a very good complimentary hot breakfast. Also, Christy at the reception was very friendly and helpful and gave us the right recomendations based on our needs. Would definitely consider staying at this location again!
Their corporate office should be proud! This hotel is really clean, with comfortable beds, and a super helpful and friendly staff. Morning breakfast isn't a standard "continental", but offered scrambled eggs, bacon, sausage, waffles, and more. Alan from the kitchen staff is attentive, and informed me one morning that he made extra eggs for me, since I showed up just before breakfast ended on morning, and he knew I would be there the next day. I can't say enough, we will definitely stay again. THANK YOU!
The staff was professional, efficient and friendly when we checked in. The Assistant Manager, Carrie made us feel like family and reminded us that they would have fresh cookies from 6 pm until they ran out. The room was clean with comfortable beds. Breakfast was good and they gave us a few pieces of taffy when we checked out. What more could a couple of foodies ask for? Traverse City has a special vibe to it and we will be back to check it out in the future and we will definitely stay at this Best Western!
Breakfast every morning was a fantastic experience! Food was great, lots to select from. Everyone in the family was happy. Alan was so helpful and made sure we had everything we needed! Alan's hospitality started each of our days with a ray of sunshine!
I stayed in a double queen loft suite for 3 nights on a wine and beer trip to TC. The hotel was exceptionally clean and the staff could not have been more friendly and helpful. The spiral staircase to the upper bed is smaller than it looks and the bathroom, while new and spotless, is tiny, and it took a little longer than we wanted for four people to get ready in the morning. We enjoyed the heated pool, the continental breakfast, and the complimentary hot cookies every evening. Despite some size issues, this hotel gets a high recommendation from me and my group!
Bianka kept are Loft room very clean. Bianka was friendly and very helpful also. Room also had microwave and fridge in room. Also had bed on each floor with tv on each level as well as a sky light and ceiling fan. Angela at front desk was a pleasure to talk with and was very helpful with ideas and things to do in the area. Angela also was kind enough to make us some cookies,since we didnt make it in time for cookies in the evening. Young man doing breakfast also was very pleasant and friendly and always asked how we were and if there was anything we needed. Didnt get his name thou. Angela,Bianka,and the young man doing breakfast were awesome. Great place to stay with a nice pool also 11 feet deep on one end. I highly recommend staying here,if you have any questions,just ask all staff very friendly and helpful,especially Angela & Bianka they are truely an asset to the Best Western Hotel establishment. Great job Best Western on hiring such great people
We originally planned a 3 night stay here with our dog. The hotel was very clean, the staff was very friendly, and our room was above expectations. When one of us had a medical emergency we had to stay an additional few nights. The staff could not have been more accommodating and concerned about helping us. I thank them all for making it a comfortable stay.
HAD THE BEST 3 DAY STAY HERE! The Loft Suite was super unique with its winding staircase. The room was well appointed and BIANCA was an excellent housekeeper...it was kept super clean! There were nice touches from the minute you enter the lobby. Fresh flowers greet you as well as a complimentary goodie bag on check in/. AAA members special treats are a great touch! Excellent idea! Later in the evening you are treated to a fresh,gooey,warm cookie snack that just hits the spot! (Nice touches Best Western!) The complimentary breakfast is an easy way to save some dough $$ while visiting this city...BE PREPARED:food in TC can be rediculous$$$!!! We will share this tip though: We discovered a little food gem here... COTTAGE RESTRAUNT. (you can read my review on cottage restraunt in traverse city, by Mrs B, frankenmuth on trip advisor or go to the Best Western front counter and Ask for ANGELA/(ANGIE). Ask her about informatiin on Cottage restraunt ((within walking distance)) This place to eat is awesome! Great value, huge portions,good prices and soooo darn tasty! She can even help you save some $$$ if you eat there! Ask her how! Angie will help you in any way imaginable while you stay at Best Western. She was an excellent source of information for us while visiting TC. She made our stay so enjoyable with her "down to earth" nature and she went out of her way to help us on several occasions. Dont get me wrong, ALL the employees at this establishment were excellent! Counter employees are great,the breakfast bar workers were excellent at keeping everything refreshed up to the very last minute with hot, fresh food. The pool hours are excellent. Rooms/ suites are spiffy. The workout room is kept up too. This is a clean and cozy place to stay and with only around 50 rooms, you will feel like family, not a number. This was my first time here, but its now my choice of stay for future visits. Thanks Angela for adding so much to our trip to TC! We will be back! (Mrs.B, near Frankenmuth, Mi.)
We were very happy we chose this motel. It's brand spankin' new. The staff is helpful, friendly and knowledgeable about the area. The room was lovely (we had a two story loft room), there was plenty of parking, lovely grounds. The breakfast had lots of choices, the folks working the morning fare were helpful, friendly and available. The free shuttle service into town (and pick up when you are ready), was most appreciated. Saved us a bunch of money in parking fees and the drivers were most helpful with places to see and eat. Highly recommend this place.
My partner and I couldn't have been happier with our stay! The breakfast was good, the hotel and room was clean, and every staff member we met was appoarchable, helpful, and kind! Great place for a getaway right in the center of Traverse City! Would recommend this place to anyone!
We really enjoyed our time at Best Western Plus in Traverse City! Angela, Carrie, Jian, and Judy exceeded our expectations in being friendly and accommodating. Great proximity to beach and downtown. We definitely hope to be back!
We stayed at Best Western Plus Traverse City this past week. We were please with the room, staff, and location. The breakfast is a plus, and was a typical Best Western Breakfast. We would stay here again!
Employees very helpful, friendly, and efficient. We even had a room that was near a rear entrance so we didn't have to take our dog through the hotel.( We think the front desk employees helped with that.) Room was clean and well equipped.Love the fact that our dog was welcomed at this hotel.
I was very impressed with my stay. We were traveling with a pet, and were given probably the best room in the place, with a separate door outside so it was super easy to take our pet out. Our room was very clean, and the staff was super nice. We received a call from the front desk within 30 minutes of checking in to make sure everything was as expected. We stopped by the cookie "happy hour" and the front desk was so nice and gave a cookie to our dog too. It was very quiet, and the free breakfast is another great plus. I would definitely stay here again.
The staff was extremely friendly and helpful. At check in they gave us suggestions for dinner and at breakfast (Breakfast was really good) the staff was very helpful with the kids making waffles and also made a great suggestion for a scenic drive back home though Sleeping Bear Dunes National Park, well worth the drive. Thank you!
Not our first choice, but we have a dog traveling with us, and we were referred to BW Plus by Comfort Inn who's owners/operators also operate the BW Plus. Average hotel, but met our needs and was clean.
While our family was in town for a wedding, our granddaughter decided to arrive prematurely. We stayed at the Best Western Plus so we could be close to Munson Hospital. The staff was excellent, offering any help we might need. Our housekeeper, Kayla, folded our bath towels into little animals to bring a smile to our faces after days spent in the NICU. There was even a shuttle to the hospital, if we needed. Friendly smiles and a hot breakfast made a great start to the day. Baby is home and doing well. Thank you to Angela and Christie and everyone at the Best Western PlusI feel like we're all friends now. Happy Gramma Patty
This is a great Hotel to stay with your pet-not many around! Do not want to kennel our fur baby and thankful you supplied our needs! Your staff, the friendliest, I have ever encountered in my life and I am in my 50's! Also nice to start the day with a delicious hot meal included in the price! 24/7 hot coffee and cookies in the evening and a safe place to stay! Love you all!
Great place to stay. Quiet. Excellent staff. Great recommendation by staff to have supper at The Cottage, including a discount by mentioning the hotel. Will definitely stay here if passing through again.
The hotel was nice. The staff was excellent. Angela and Christy were an amazing help to me on my stay. When traveling to Traverse City, I was delayed in Chicago (2nd time this has happened) and they helped me cancel my previous nights stay, and re-book for the next two nights, even though I hadn't called them before hand. I really appreciate everything you all did for me. I will be back!!!
We stayed here for our honeymoon, and they were so good to us. Breakfast, pool, and laundry facilities were all great, and our room was beautiful. They even gave us a surprise newlywed gift package. Plus, they had free cookies available in the evening. Customer service was fantastic. If you're in Traverse City, this is a great place to stay!
What a wonderful group of people! My husband and I ended up at the BW+ after giving birth to our baby girl 5 weeks early. We live downstate 4 hours away and I was discharged from the hospital. Our daughter was in the NICU at Munson and everyday the staff would ask how she was doing. They left our reservation open ended because we we unsure of what day our daughter would be discharged. Christy at the front desk was so kind and helped us fax out important paperwork. This was more than just a hotel for us. We will hopefully be back... but maybe just for a vacation next time.
From the minute we arrived the front desk girl Angie was very friendly and very helpful. She recommended places to eat and things to do. We hadn't been there in 18 years and they had a soccer tournament going on. They were very concerned about us not being bothered. The room was very comfortable and very clean for the four days we were there. The breakfast bar was very good and the choices were plenty. The girl Judy was very nice and friendly and kept every thing filled. You could get coffee and hot chocolate all day. Which was nice because my wife likes hot chocolate and not coffee and they had cookies at night.
One of the cleanest hotel rooms I've ever seen. The buildings are kept up nicely and the grounds were immaculate. Super great crew! So accommodating, friendly and knowledgeable about the area. The house keeping folks are amazing! Very nice hotel. Lovely stay... :0)
If I had to describe this hotel in one word: Spectacular! It's hard to figure out where to begin when sharing my experience with Best Western. This is our second year that we've stayed at this location and it will not be our last! From making reservations, calling to make adjustments, walking through the door and during our stay we received outstanding, over the top and genuine customer service. ALL of the staff is courteous, helpful, accommodating and kind-hearted! Just to name a few, Angela, Christy and the General Manager left a lasting impression. This year we got married and needed several rooms for guests and all of our guests were blown away by the cleanliness of the hotel, accommodations (the breakfast and shuttle) and the flexibility of the staff to be there when we needed them. They made all of us feel at home, offered suggestions and directions to local shops/restaurants and even welcomed our pups with open arms! I just want to say thank you for making our stay fun and amazing. We can't wait to come back. Our friends/family are still raving about the service they received. Thanks so much everyone, see you again next May!
They really make you feel comfortable- at check in, whenever you pass by, and check out. They asked me how my weekend was during my stay there, and how the wedding went that I attended. The dining area for breakfast was cozy- it didn't have that cafeteria feel to it, the awkward feeling of finding a place to sit. I didn't have to wait to get in line for breakfast or feel concerned about breakfast items running out. You didn't have to take care of your plate because a kind woman would come by every so often and politely ask if you were done eating and proceed to take your plate if so with a warm smile. Also, for a place that's pet friendly, they keep it very clean there. The room I stayed in had a beautiful skylight and loft. The room had the same color scheme as the lobby that had my favorite colors. They are very accommodating- to the point of offering to setup a shuttle service for me to the wedding and reception.
Had the opportunity to spend a few days at this hotel last week as we celebrated Mother's Day and a birthday with our family. We stayed here because the hotel is pet friendly and when I say pet friendly, I mean VERY pet friendly. They have a special outdoor location set aside for exercising your pet and it's stocked with a trash receptacle and waste bag dispenser. Christy at the front desk was so in love with our little dog, Pippa, that she took her picture and posted it on the hotel's Facebook page, making her the celebrity guest for the day! Everyone there was so friendly, helpful and professional. I watched the lady in charge of the breakfast area quickly moving back and forth to ensure everything was well stocked. When asked a question by one of the guests having breakfast, she went over to the lobby a got one of the travel brochures from the rack and brought it back to show them exactly where a site was located that they wanted to visit. Again, just can't say enough about the folks that work here. They always go above and beyond your expectations! Be sure to stay here next time you're in the Traverse City area and you'll have a new home away from home like we do!
We stayed here in early May with our dog. Room was exceptionally clean and quite comfortable. Room is a bit smaller than we would have liked and there could be better light, but we were very comfortable. Staff is excellent - very pleasant and helpful. Breakfast was quite substantial - eggs, sausage, bacon, potatoes, biscuits and sausage gravy plus all the standard breakfast items. We especially liked the mini waffle maker that gives you 4 small round waffles instead of one big Belgian waffle (that machine was available too). Great way to start each day.
We enjoyed everything about this hotel. The staff are wonderful. Very clean property, very good breakfast, wonderful pool. Close to everything. The manager was so friendly and helpful and wanted our stay to be perfect and it certainly was.
Angela and the rest of the staff made sure our rooms were ready early, so we could make our wine shuttle on time. I had also casually mentioned it being my husband's birthday weekend, so when we checked in, they surprised us with wine, birthday card, and chocolates. We would definitely stay again and recommend it to others. The hotel is in a quiet location, is clean, and the staff is the best.
Very kind, professional, polite staff. Nice room. Nice location in a beautiful city. I will return in the future with my wife and family. I will recommend this motel to friends and others who may be working in Traverse City in the future.
The Best Western Plus Traverse City was a nice location for our weekend stay. Angela, the desk staff, was so helpful and friendly. The breakfast included hot items (eggs, sausage, bacon, waffles ) as well as standard items. The hotel provides a shuttle to the downtown area which was really helpful and the Happy Hour next door at Cambria Suites is must!
A group of us went for a birthday celebration! Angela was great and helped us get into the room early so we could enjoy a day of wine tasting! The hotel also sent a bottle of wine, cake and flowers to the room! Great stay and I would recommend this property! Exceeded my expectations, thank you!
Going to northern Michigan...consider the Western Plus in Traverse City. This hotel is a gem! Every time we stay here our expectations are met with flying colors. From the Front Desk staff and their congeniality and attention to details it is so easy to feel you'll feel like you're at home. As mom always says,
Stayed here off-season. No complaints at all from this picky traveler. Quiet room, good linens, clean and spiffy bathroom. Off-season rate could have been less. Attentive staff who made sure our accommodations were satisfactoryn
I chose this hotel based on other TA reviews, along with the good location close to downtown TC and reasonable price. My stay lived up to expectations, but it was Jian's fantastic & informative customer service and attention to detail that really made my stay exceptional. My room was clean and well-appointed, with a comfortable bed and good-sized bathroom for my needs, and having a complimentary parking space within 50ft was a nice amenity as well. I'm keeping this hotel on my favorites list whenever I return to TC for work again.
The thing that makes this hotel great is the staff. They are all so friendly and helpful. They provided us with great suggestions from where to eat to which vineyards are their favorites. They even provided us with coupons for several of our activities. The free breakfast that was provided was fantastic. You can tell that the lady that is in charge of that area takes pride in her job. Because we mentioned it was our anniversary they left a very thoughtful gift at our door for us. Made it easier to be away from our babies. We will DEFINITELY be back.
The hotel is a little dark and could use some updating, especially in the hallways and pool area. Beds were comfortable and rooms were clean. What made this stay was the incredible staff. We encountered severe weather with a major spring snow storm and they were so kind and did everything they could to ensure our safety and comfort. Christy at the front desk went above and beyond to help us make decisions and take care of our needs, we are so appreciative of her (her husband even cleaned the snow from our car because he was concerned about our safety!!). That kind of commitment to the customers is what will keep people coming back to the hotel, even when there are many other options available. I do wish they had a hot tub and as mentioned a little updating or brightening the halls would be wonderful. But A+ for the staff.
I called the hotel directly, from across the street. The person on the phone was very helpful and took a long time to explain my options. He helped me get to a fair rate. The hotel is located right on the main drag through Traverse City, which makes it close to everything, yet not in the priciest locations. My room was in the back, with made it very quiet. Check-in was quick - AND, they found my Best Western rewards membership, which I didn't even know I had, and saved me an extra $10. The room wasn't huge, but it was set up well and didn't seem too small for anything I needed. The internet, cable, etc. all worked great! It was the rare hotel TV that had the channel guide work on the screen (when will hotels get DVR so I can pause my shows like at home?!) Angela helped me check-out and and a provided a lot of other info. She and the rest of the staff were awesome throughout. If you're reading this, you probably know all TC has to offer. The Best Western is a good option that doesn't have quite the price tag of some other others in the area. It's not on the beach, but it's close enough.
The staff was extremely friendly and outgoing. The room was spotless! The mattress was wonderful. The winter room rate was very reasonable. Pet fee was only $15. We were very happy with our stay. This hotel does not have a view of the water, but if you just need a good place to stay this is it. This hotel also offers free shuttles to downtown which is a great perk.
Great room. My girls loved having their own space with the loft style room. Everyone was so friendly and the breakfast was awesome. Pool and exercise room is open 24 hours. Definitely will be staying again.
We travel extensively and are always in the company of our English Bulldog Lucy. Many places claiming pet friendly end up being rooms I wouldn't even let my dog stay in. Not here at Best Western. The room was clean and warm. The staff friendly, and the stay perfect. This is not only a people approved stay, but Lucy approved. When we arrived she was ready for a nap, as were we. Thank you Best Western TC for a great stay!
Just wanted to drop a note and describe what I saw and experienced the night of check in. Walked into a clean and bright office check in area, Jian was right behind me. As we walked up to the desk, a young lady walked up and her key quit working, another couple had questions, phone was ringing and I was waiting to check in. Tough situation right? well Jian was able to quickly get the young lady a working key, answered the phone, and put the person on hold, and immediately answered the couples questions and had me checked in in minutes, and then answered the phone. ALL while making each and every one of his customers feel like they were the most important person in the room. Every one walked away with a smile. After the storm had subsided Jian had even noticed my company logo, which he was familiar with and we had a nice short conversation. Jian in my mind had his customers interest at the top of his list. Nice Job Jian! Wife and I and my four legged friend are planning another visit already.
Everything about our stay was top notch. Staff was extremely friendly and helpful, made us feel right at home. Pet friendly, which is a huge plus for us. The hotel was well maintained and very clean! We checked out on Easter morning and to our surprise there was a little Easter treat bad hanging from the door which again made us feel right at home over the holiday. When we come back to town we will definitely be staying here again and will recommend to our friends and family!
Did a ton of research to find this hotel and had points so ended up booking. Pulling up to the hotel, it looks a bit unusual from a standard hotel. Don't be fooled by that, the hotel is definitely worth the stay. Had a queen suite with a lofted bed (the one with the spiral staircase). It was very nice, clean, comfortable and worked well for 3 of us. The climate control is a wall unit and it worked great, plus the fan can be run on continuous mode for those needing extra white noise. Carrie at the front desk was awesome when we arrived. She was super friendly and helpful and gave us a warm welcome.
I did a ton of research to try to find the best pet friendly hotel in Traverse City that was reasonably priced. Unlike some of the other so-called “pet friendly” hotels that I found, the Best Western truly is pet friendly. They allow you to leave your dog in the hotel room when you leave, which was helpful for us when we wanted to go out to dinner or do some quick shopping! The hotel was nicely updated inside!! Continental breakfast was great - waffles, biscuits and gravy, eggs, bacon, sausage, muffins, bagels and cream cheese, etc. The staff were extremely friendly and welcoming of us and our puppy. We will definitely be back!! Thank you Best Western for a great trip up north :)
We ordered a queen sized bed because they didn't have any King room available. We ended up sleeping in a Full sized bed that was incredibly uncomfortable. I won't stay in a Best Western Plus again. Holiday Inn is the same price and way nicer.
We found this hotel by accident on the web, sure glad we did. The rooms are newly renovated, 24 hour pool, and the customer service makes you feel like you are part of the hotel family. Enjoyed our stay and plan on staying again. Front desk agent Angela and breakfast lady Penny were most friendly and helpful. I would highly recommend this hotel when in Traverse City.
Amenities are a plus here with a free shuttle to downtown and a free breakfast. Staff was extremely pleasant and helpful with anything needed. We've stayed several times now and have no reason not to come back again.
Chose this hotel on a wim while traveling and So happy we did. Extremely satisfied with the room and staff. Amazing breakfast, clean rooms, modern decor and great price. Already planning our next stay!
Great staff, perfect location, the property looks a bit older, but it's been redone and is very clean. The staff are the highlight of the visit, from Judy in the kitchen, Cindy on front desk and Blake the shuttle driver. Super awesome experience.
The rooms were very beautiful, clean and characteristic. Is in a good position if you want to visit Traverse City and Is not so far away from Boyne if you want to go to ski. Thanks to Mrs Angela at the reception. She's very kind and professional.
Four parents + 2 young adults + 2 teenagers + 2 dogs multiplied by a hotel full of the friendliest staff ever = Great Winterbreak vacation. Haven't experienced a hotel as warm and friendly as our experience at this Best Western beginning with the desk clerk, to the housekeeping, and the breakfast hostess. Greeted with a good morning or is there anything we needed to a genuine interest in making our stay pleasant. Only thing missing was a bar for a night cap. Thank you for a well run establishment and great launch pad for making some family memories.
I love a fancy hotel room (who wouldn't), but most of all I want a CLEAN room! The Best Western in TC was very nice and very clean. Would definitely stay again. I'm not sure it is within walking distance to many attractions (we stayed in the winter), but it is centrally located and very convenient for driving. We drove to downtown in a few minutes and passed the beach on the way.
Had a wonderful room, in fact, we've requested it for our next time in TC already. The staff at this hotel is most accommodating, friendly and professional. Breakfast was more than just the normal continental breakfast most places have, had many choices!
Very accommodating, great rooms and service. The breakfast was good with lots of options-even almond milk. I had to alter my reservations a few times and all the staff was helpful and extremely friendly. Staff has great area recommendations. Talk to Judy who has great suggestions and keeps the breakfast bar full. I highly recommend this property!
When making our reservation over the phone John was very helpful,he told me about Best Western rewards program and he signed me up. From the moment we arrived front desk staff was very friendly and helpful. They gave us a free upgrade to a suite and a bag of goodies. Our room was modern and clean.
Even though this Best Western is located along a busy four lane street the rooms were very quiet, I could not hear a sound from the traffic driving near by. I feel the windows and walls are well insulated.
Judy in the continental breakfast area treats you like a customer in a fancy restaurant... she goes above her call of duty to make you feel at home and your breakfast meal perfect... I observed her helping a customer make a waffle...she even picked up our dirty dishes for us. Superb we visit again.
Nothing super fancy but not a crappy hotel. Very clean. Mostly updated. Good warm breakfast. Friendly staff. In the heart of traverse city. Had a decent sleep. Free WiFi. Pet friendly. Very easy to find off the Main Street.
Stopped here on my way home to hit a few wineries. Everything was great from the front desk to the breakfast. It is very close to the Mission Point arm of the Bay which is where I wanted to go. Will return.
We stayed at BW for the holidays. When we woke up Christmas morning there was a beautiful card and handmade goodie bag. We were greeted by Angela at the Front Desk with, "Good Morning and Merry Christmas. I hope you slept well." We got coffee went back to our room and were greeted by Heather and Bianca, wishing us a very Merry Christmas. Later in the afternoon we walked by the front desk and Jon was very nice and making sure we had everything we needed on Christmas day. I can not say enough about the amazing and caring staff at the Best Western Plus in TC. We felt that we were at home. For the staff to spend their holiday with smiles on their faces and away from their families says so much about these special employees. I would highly recommend this hotel. The staff are far above any I have encountered in my years of traveling. Keep up the awesome work Angela, Heather, Bianca and Jon. We look forward to seeing you soon.
We picked the Best Western in Traverse City, Michigan.We were impressed. The room and bathroom were very spacious and all amenities covered everything we needed.This isn't your grandfather's Best Western.
Clean place to stay. Everyone there were helpful and friendly, very accommodating and pet friendly. Good location, breakfast has a good selection and fresh baked cookies at night, good food at the restaurant next door, will stay there anytime we go back to Traverse City.
Our eatly morning flight was spent relaxing at the Best Western Plus in Traverse City, MI. My husband enyoyedthe size, depth and hours of the pool. We had a wake-up call and shuttle service to the airport. Wonderful place yo relax.
We spent 4 days in Traverse City, celebrating the new year. We had a very good time at the hotel (including our small dog). Room was very comfortable and on two stories. Customer service was excellent. Angela was great in satisfying all our requests !!! Thank you !!!
It's a good place to stay if you have a pet or a family of 2-4. But if traveling with friends or extended family you have to get more than one room. We were surprised to find out that they had no rollaway beds and the only room with a sofabed was the king bed room. We needed 2 queen beds and either a rollaway bed or sofabed. The rooms are small and dated. But the staff is fantastic, friendly and helpful. Breakfast was like most hotels.
We stayed again between Christmas and New Years Dec 27 to Dec 30 at the Best Western. We chose this hotel as it allows dogs to stay with you. Again we had a great stay. Staff are all friendly and helpful. Rooms are great, clean and nicely decorated. Great continental breakfast. Lady looking after the breakfast area was very friendly and did a great job.
Severe snow storm had us stop in Traverse City unexpectedly. We called late at night to see if there were rooms. I knew as soon as I spoke to the delightful person on the phone this was going to be a special place. We ended up staying an extra day, and the staff was fantastic. They treated us like part of their family to take care of inclement weather. I travel all the time, and there was something special about the hospitality and the service of this team. We will for sure come back.
We stayed two nights there and we are very satisfied. The rooms are nice and clean, the staff is very friendly and professional and we had a very relaxing weekend for New Year. Sincerely recommend this hotel.
Very good expierce. Room was nice and clean. Loft was excellent. There was even a Christmas present hanging on the door in the morning. Pet friendly and very clean. Will be back for sure!!! The bed is a little hard for my taste but to each their own.
We booked the suite. I stayed here with 2 teenage boys. Luckily I read the reviews beforehand and knew it was noisy and the fridge made a terrible noise. Apparently the room key cannot touch a cell phone because that will deactivate it. It's nice to have a separate space for the kids but the rooms are small. Pool was warm. Work out room was okay. Breakfast was okay. The property is dated. Check in was a pain. The parking lot was icy getting in and out of the vehicle. The room was clean and the sheets were soft.
We cannot say enough good things about the Best Western Traverse City. Everything from check -in to check-out was perfect. The staff is friendly, helpful, caring, and professional. The full breakfast every morning was delicious. Coffee was always available. Cookies were served in the evening. Our room, as the rest of the hotel was VERY clean. We loved, and took advantage of the free shuttle service to the downtown area. We especially like the fact that they are a "pet friendly" hotel. We brought our dog, and the staff adored him. We have stayed here twice within the last six months, and plan on staying at the Best Western every time we're in town.
This property is perfect especially if you need to bring a pet. Very clean with a friendly staff. Anything we asked for was at our disposal. We will definitely stay here again. The breakfast was really good and the staff very helpful. Location was good for our needs and the price was good also.
We had a wonderful stay in Traverse City. Friendly, thoughtful staff, very clean room.. Every staff member we encountered said hello, asked us if we needed anything and were around if we did! They learned it was our anniversary and had left us an anniversary card and a bottle of wine in our room!
We spent the night in Traverse so we could transport my sister home after surgery. This was the best hotel experience we have ever had. The room was arranged very conveniently, the staff was friendly, and the breakfast was wonderful!
The staff here is very friendly and will do everything in their power to make your stay as pleasant as possible. A great breakfast included. Many other restaurants near by. Only a few miles from two casino's as well.
We so appreciated the incredible staff and the clean hotel at this great location. Everyone worked great together and was very helpful and kind. Rooms are nice though the bathrooms needs counter space and the beds and towels could be upgraded a bit. GREAT coffee at the breakfast bar!
Great place. Excellent service by the staff. They were friendly and worked hard to make sure we enjoyed our time in Traverse City. The included breakfast was excellent. The facilities were clean and the room was great. Dog friendly.
The last time I was at this particular property was 6 or more years ago - and boy have they improved! The lobby was more spacious and felt more welcoming. The breakfast area was just off of the lobby which is a huge improvement from the maze one used to have to follow to get to it. The halls used to be painted with a tree type of motif and they are now a nice creamy white color - I feel like it gives it a modern upgrade instead of the tacky trees. Though I didn't use them, the 24 hour pool, exercise and laundry is a huge bonus. Internet worked great. Only downside was my bed was a bit on the firm side - but any bed different than my own is expected to not be the most comfortable.
We booked a suite because we had a ton of reward points through Best Western's rewards program that were due to expire. We would normally take a standard room, but thought, "what the heck, why not?" The suite room is a standard room on the first floor with a loft and spiral staircase. In the loft is a queen bed, a tv, a dresser and a nightstand with a lamp. That's it. Having to get up in the middle of the night to use the restroom is quite tricky if in the loft - the spiral stair case is metal! You could hear every footstep. And the staircase could probably stand to be mopped. The room itself was nice; well decorated, comfy beds, and all the goodies you'd expect in a suite - tv, fridge, microwave. The water closet - yes, that's intentional wording, was TINY. A toilet with a shower unit. The shower was strange. Quite small and only a glass partition between it and the shower. No way to completely close off the whole thing but it didn't get much water on the floor. The in-room coffee was gross. It's the same in most Best Westerns. BUT, the coffee in the lobby was OUTSTANDING. Plus they set out warm chocolate chip cookies at 6 PM! The complimentary breakfast was the standard Best Western one, but the breakfast attendant was so sweet and helpful. The desk staff was great. If they couldn't answer a question, they immediately called someone to try to answer it.
Just returned from a weekend at the Best Western in Traverse City and I have to say the folks there are the best! Everyone is so friendly and helpful, including the front desk folks and housekeeping personnel. Judy, who was managing the breakfast area, couldn't have been any more helpful and efficient! Every time you turned around she was bring you more coffee and making sure there was plenty of food on the buffet. She was a whirlwind in motion! The hotel is extremely pet friendly and this time we took our little dog along with us. They have an outside pet walking area at one end of the hotel that is even equipped with bags for picking up what's left behind. If your travels take you to Traverse City, this is the place to stay... you'll be glad you did!!
We arrived earlier than 3:00 and were able to check in which was nice. The staff was very friendly. They offered us a choice of rewards for our stay. The lady in the breakfast area was very nice. Would definitely stay here again!
We were so impressed with the way the staff treated us. Cristy, Jon, Tracey, and Angela made our stay feel like a home away from home. Then..there was Judy! Her hospitality was above anything we've ever experienced in a hotel or otherwise while traveling! We'll definitely be staying at Best Western Plus on our next visit to Traverse City! Thank you!
The staff is the friendliest that I have ever encountered at a hotel. They went above and beyond to make our stay special even leaving us a birthday surprise and hand written card. The rooms were clean and comfortable. The free continental breakfast was well stocked and offered a good variety. I will definitely stay here again.
The front desk staff were very welcoming and helpful. The room was a good size and clean. The property is older and could use an update. The mattress was extremely firm and uncomfortable. The sheets were thin, needed to be replaced.
Great location with easy access to downtown and the winery districts. Very nice staff. The hotel was recently refreshed and the updates are very nice. The front desk staff were terrific and the breakfast host was very helpful with directions.
The hotel was completely remodeled two years ago so it is a good value for the pricey Traverse City area. The breakfast is a cut above because the fresh fruit is good and there are lots of goodies to add to the yogurt. The staff is excellent, the rooms are quiet, and the location is good.
This hotel staff was the best! Christy and Angela went out of their way to make our group comfortable and were extremely accommodating. The rooms were clean and spacious. The breakfast and breakfast staff were wonderful! I would definitely stay at this hotel again in the future.
My second stay at this establishment. Christy & Nick on the afternoon and night shift were excellent hosts/staff to deal with. Very professional. I would recommend this place to other coming to the area looking for a good no hassle place to stay overnight.
We had a very pleasant stay at this hotel. The hotel was very clean and the staff were very friendly. We enjoyed the breakfast each morning. The breakfast offered was great. The pool area was also very clean. The pool was larger than we expected, which the kids loved. We would stay here again without hesitation.
Everything about our stay was perfect.....GREAT FRIENDLY STAFF.....Very nice clean cozy room.....Very comfy bed....Quiet.....Wonderful breakfast......Perfect location....Pet friendly is what brought us to this hotel, and it was definetley pet friendly...... WE WILL BE BACK!!!!!
We stay at this Best Western each fall period, and always have the best stay. We come here each fall because my wife has relatives here and the fall foliage is good in late October.. Great views of Grand Traverse Bay. Good city and greatBest Western Plus.
For the last few years, taking in the extraordinary Fall colors in Michigan and New England has become a highlight of the change of seasons for me. Half the fun is getting there, the other half is staying at welcoming properties with the amenities that suit my requirements...exercise room, breakfast, internet, suite accommodations and an added bonus - shuttle service to restaurants and other downtown points of interest. The staff was friendly and very helpful. Excellent!!!
We spent a weekend at the Best Western Plus to attend a tournament for my son's hockey team. The staff was outstanding and could not have been more polite or accommodating. Christy even baked us an extra batch of cookies! The hotel itself was reasonably priced and conveniently located- just a short drive into downtown Traverse City (or you can take their shuttle). The rooms themselves were spacious and clean. We had a loft room with a spiral staircase. The kids loved having their own private loft, complete with queen-sized bed, TV, and skylight. The bathroom was a bit small, but functional, so not an issue. Our room also had a mini-fridge and a microwave. The pool is on the larger side and is open 24 hours! It ranges in depth from 3 feet to 11 feet. They also have pool toys for the kids to enjoy. We enjoyed the daily continental breakfast which included the usual - cereal, yogurt, eggs, bacon / sausage, make your own waffles, pastries, etc. Would definitely stay there again!
We arrived early (to avoid traffic leaving Chicago) and were given a warm (pet friendly) welcome by Christy. The team was quick to service a room to allow for an early check-in, which was greatly appreciated. The hotel has a real homely atmosphere and welcome. There were a number of nice touches, like the tennis ball and treats in the room for our pet dog, the warm cookies and milk in the evenings, the free shuttle service to/from downtown and a hearty breakfast with a wide variety of options. We really enjoyed staying at this hotel.
The hotel was very clean, comfortable, and in a great location. The full breakfast was wonderful. Judy was the employee who set up the breakfast each morning. Everything was fresh and delicious. She was constantly out there replacing items that were gone, and cleaning up. She was very kind and friendly to everyone. Made you feel like family. Thank you Judy. Christy at the front desk was very kind and professional. She was even able to extend our stay for us, as we didn't want to leave, and it was a busy week for them. She was able to accommodate us and helped make our stay even nicer. My husband and I were up there for my birthday and wedding anniversary. The pool and pool area was super clean and I enjoyed swimming there each night. Loved the pool. One more shout out to Scott and Brad, who took us downtown each evening. They were very kind and courteous. Their service was very appreciated, as it saved us from having to find parking downtown. We will definitely stay here again. I would highly recommend this hotel. Thank you again
A warm hello and it was off for a homey and cozy couple days. Waking up (even in the rainy days) coffee wasn't far and it was all good. Shuttle service offered to take you to the stores or the diners in the areas. Drop off and pick up by kind and courteous folks. I will be back, and if you're smart you will go too.
After a disappointing experience at a nearby "Resort", we were thrilled to find the Best Western Plus had a vacancy. The rooms were very clean, updated, and comfortable. Staff went out of their way to ensure we were greeted whenever in proximity of the main lobby. There were cookies, coffee & tea available in the afternoon and a basic free breakfast fare served in a clean well-attended dining area. The Reflect Bistro is located next door and offered excellent food. We thoroughly enjoyed our stay and plan on going again.
The hotel was clean, convenient and a good value for the money. We enjoyed the stay very much and would recommend this location.The staff and amenities were very nice and the breakfast was good. We would stay here again.
Great staff, extremely clean, superfast internet, workout area and pool, close to all activities in the area! Rooms are updated, great breakfast included, pet friendly. Definitely would not hesitate to book here again.
The room and location was nice the staff was great but the guest in the room next to me left their dog in the room that barks all night at any and every noise the property which I believe is owned by best western next door was great
We were very pleased with this hotel. The staff went out of their way to be courteous and helpful. The room was quite nice and most importantly very clean. We definitely will stay here whenever we are in the area.
Our expectations were exceeded. This hotel is very clean and nicely updated. We dealt with Angela at the front desk our entire stay. We found her to be very warm, caring and helpful. She went out of her way to give us lots of information about the hotel and the surrounding area. She gave us a choice of top or bottom floor. The hotel was very quiet. Even though it was booked to capacity Saturday night, we did not hear excessive noise. This hotel serves a hot continental breakfast each morning. Coffee and hot cocoa are available in the lobby 24/7. At 6pm each day they put warm cookies out with it!! They provide a free shuttle to anywhere in T.C. It runs from 5:30 am to Midnight. We took advantage of this exceptional amenity. Our driver was very friendly and courteous. The heated pool is fantastic. It is open 24 hours! They also provide towels in the pool area, so you don't have to take towels out of your room. The pool goes up to 11 foot deep. They also allow you to bring your pets to stay. Our room was very large and featured a king size bed. The bathroom was very modern with a nice size glass shower, no tub. The room had a microwave and mini fridge. I would recommend this hotel to anyone. I will definitely stay here again the next time I am in the area!
This hotel is a great place to stay. The staff are all exceptional! From the minute you approach the front desk, you will find the staff to be warm and very welcoming. They also proved to be very helpful in making dinner reservations, helping us locate areas in the city and answering our many questions. The hotel is comfortable, clean and well located. However, as mentioned, it is the staff that makes it really a special stay here! Special thanks to the ladies at the front desk and the employee who made sure that the breakfast area was well looked after - she is a real gem!
Christy and Angela are very enjoyable first contact people. Friendly and efficient they made arriving and departing painless. The breakfast was out on time and hot, prepared by another pleasant and helpful staff member.
The staff at the front desk, day and night, were extremely friendly, helpful and made us feel welcome. The room was huge, clean and appeared almost brand new. Beds were comfortable and there were plenty of pillows. They also provided a nice and generous breakfast each morning. The lady that works the breakfast area makes sure nothing runs out on the food counter along with clearing tables and always stopping off to a customer or two, to chat. Judy, it was our pleasure that you picked us while we were dining. Folks, this is the happiest lady in the world. We loved talking to her. Great place to stay!!
They had one unique feature that we used, and that was the complimentary rides to town or wherever. The roads were under construction and being able to get a prompt ride there and back was good. Very friendly driver that knew the town well.
I have stayed at many Best Western's throughout North America, so I tend to be well acquainted with the brand along with their standards. Below is my list of pros and cons. Pros: The grounds were well maintained Front desk staff were very friendly Our room was extremely clean and organized Plenty of parking available The fridge, microwave and armoire were nice additions to the room Shuttles to and room downtown was very convenient Cons: Compared to many other Best Western's, the bed wasn't overly comfortable While the fridge was much appreciated, it was quite loud throughout the night The layout of the room itself was a little awkward Overall, it was a positive experience and we were satisfied with our choice of this 2-star hotel.
My dear husband and I recently traveled to Traverse City and stayed at the Best Western Plus for two nights, Saturday, 09/30/17 & Sunday, 10/01/17. I will refrain from repeating all the wonderful, positive comments and observations about this hotel, all of which were evidenced by me and my husband. However, one final event totally defined our stay, a wonderful stay that would have been nearly ruined if not for one employee, Christy Brown. So, after a relatively nice weekend in this clean, lovely, cozy, comfortable, conveniently located & friendly hotel (with a wonderful breakfast buffet), my husband and I returned home where he realized he was without the key fob for his VW Jetta. Of course, after an extensive search of clothes, luggage, my car and everywhere else on earth, my husband insisted he left his key fob in a dresser or nightstand in our room at the Best Western, Room #209. So, the calls to the Best Western started mid-Monday, 10/02/17 and initially no one seemed overly concerned or enthusiastic to help us, even though we basically begged front desk staff to re-check our room for the keys. We were told "room attendants always thoroughly scope rooms when they clean, so keys left would have been turned in, etc." We were told "we will call you if/when the keys are found, etc." We were given the usual "we're still looking into it but we cannot do so now because the room is occupied and we are busy, etc" each time we called ( a total of about 4 calls). Discouraging. In resignation, my husband and I decided to forget Traverse City and just have a new programmable key made for the car. Well, I nearly cried (literally) when an Ann Arbor dealership told me the cost to purchase and program a new VW key was going to total upwards of $600 because the programming process included towing our car to the Ann Arbor dealership (some 35-40 miles from our home), necessary to program the new blank anti-theft key. Needless to say, my husband and I were frantic because my husband is pretty compulsive with his "final sweep" of hotel rooms prior to each departure...we were totally certain the key fob was in the room. Well, after another sleepless night, I decided to phone the hotel one last time (now it's Wednesday) and I asked to speak with a manager. To my relief, I encountered Christy and her compassionate kindness, who sensed my panic, listened to my story, BELIEVED ME THAT THE KEY FOB WAS IN THE ROOM and took it upon herself to go up to Room #209, reassuring me she would check EACH AND EVERY NOOK AND CRANNY FOR OUR KEYS. And behold...Christy called me back about 10 minutes later and said, "Mrs Fiore, I have the keys." Words cannot describe the relief I felt for my dear husband, who works very very hard and (I'm certain) felt awful about leaving his keys behind. For us $600 is a lot of money. Plus, the time involved towing the car and making trips to and from the dealership were going to be a hardship. I could not (and cannot) thank Christy enough. Today, I feel encouraged knowing folks like Christy Brown still roam this earth. No one else wanted to go the extra distance but Christy did and my husband and I cannot thank her enough, from the bottom of our hearts. I hope the hotel managers, supervisors and all the powers that be (along with Christy's coworkers) know how fortunate they are to have an employee & coworker like Christy. Christy saved us our weekend trip, as well as over $600 and a ton of grief, stress, travel wear 'n tear and weariness. The breakfast staff, most of the front desk staff and most folks we encountered were wonderful. Everyone works very hard to keep this hotel as fantastic as it is. But what can you say about folks like Christy? I always try doing so but I will definitely be paying this forward. And I am forever grateful and thankful for Christy.
The folks are warm and friendly, especially Christy. The rooms are spacious and clean. Hotel has a great location. And the restaurant next door is amazing!! Dinner was fantastic. Beds were very very comfortable.
We enjoyed this hotel very much. It was great. The facility has been remodeled. It is attractive, comfortable, and quiet. The employees were friendly, welcoming, and helpful. The breakfast was tasty and included eggs, bacon, sausage, gravy, biscuits, and pastries (YUM). The best part was the friendliness of the staff. We really enjoyed our stay at this hotel.
This is a very clean hotel to stay at. Our experience with Best Western Plus was a great one. Angela at the desk was very helpful and knowledgeable. The continental breakfast was very good. Judy taking care of us eating and cleaning up after us was very kind and friendly. I would definitely recommend this hotel to anyone looking for a good hotel to stay at. You won't be disappointed. Great perk to have a shuttle into town too. Our driver Blake was awesome too!
A coworker and I were brought 518 miles away from home for 6 weeks to help open a new Costco building. The staff at our BW+ went above and beyond to make us feel at home, accommodated any requests we had, and made sure to spoil our greyhound puppy at every chance. Each and every staff member we interacted with was beyond helpful, courteous, and friendly. I also have to commend the house keeping crew, as they were faced with mountains of take out boxes and upon our return we walked into a perfectly clean, neat, and straight room. The highest quality service from top to bottom. I'm gonna miss those folks!
We had another nice stay in TC at the Best Western Plus. The rooms were clean. The hotel was well kept. Breakfast is the usual you find. What makes this hotel stand out is their service staff. From Front Desk to the Breakfast Lady to Housekeeping. They go above and beyond to ensure you have a great stay. They are helpful with suggestions and problem solve without hesitation. This trip one of our party left a professional iPad in their room after checking out. Housekeeping found it and reported it to the Front Desk within 20 minutes of our departure. We were able to pick up the iPad prior to leaving town. Kudos to all of the staff for their honesty and quick action!
Had a very enjoyable stay at the best western plus. Friendly staff, clean rooms, and the location is close to a lot of activities. It's the only hotel in TC I've stayed at so not sure how it compares to others, but my experience was enjoyable.
There were seversl problems with this hotel.TV remote did not work. Never received requested wake-up call. Did not receive requested express check-out email with room charges. It was also overpriced for the value.
We stayed at the Best Western in Traverse City over Labor Day weekend. My son was getting married, so we had reserved a block of rooms. I wanted to make sure that a friend's room was paid on my credit card and not hers, so I called ahead while enroute to get that in place. The lady at the desk, Angela, was very helpful with making this happen. I actually called her a couple of times on other things, as well. She was very friendly and most accommodating at taking care of my needs. When I reached the hotel and met her personally, I told her that she was one of the most courteous and helpful hotel employees I had ever met, and that I really appreciated this. Our stay there was off to a good start (that continued) in large part due to her. Kudos to Best Western if all your employees are as customer-service oriented as Angela!
Dod friendly and people friendly. Cookies at night breakfast in the morning! The rooms have a fridge, coffee maker all we needed. Located on what seems to be the main drag. We requested a first floor room and they were great about fulfilling our request.
Too expensive for "normal" hotel stay Spent almost $700 for a 3 night stay No more exclusive than hotels with cheaper rates Computer use in the lobby was under par Staff were friendly and helpful Would not pay that amount again
Either new or recently remodeled. Rooms are clean although there were a few ants in the bathroom. It's pet friendly but really no place for dogs to "go". The road it's on is a bit busy. But a great place. Paid $130 on Priceline for a Sunday night, however, I overheard the front desk person quote $279 for a Friday night in September. That's ridiculous even for traverse city...
Stay here twice a year for family visits and love it. Other properties are comparable in cost and amenities but the staff here makes all the difference. Carrie at front desk is always welcoming and friendly even when busy. She never makes you feel you're bothering her. I've stayed here a lot -- she is consistently this way! Other front desk staff are great too. Judy manages the breakfast service and it is great -- she keeps food hot and fresh and plentiful, goes out of her way to make sure you have what you need or want, and still manages to make everyone feel at home and welcome. Staff in general are supportive of each other and help each other -- very refreshing to see.
We stayed at this location for 3 days and had a wonderful experience! Great price, the room was cozy, clean, and in a great location. The property was well kept and easily accessible. The included breakfast was beyond what we had expected and staff all went above and beyond to be accommodating and welcoming. Christy, Judy, Carrie, Jon, and Angela were all staff who we had the pleasure of interacting with, and they were all very warm and always had smiles on their faces! I would recommend this place to anyone visiting Traverse City or the surrounding areas and my family will definitely be staying at this Best Western Plus on our next trip to the area!
The room was way over priced for what the hotel offered. Warm cookies are not worth an extra $150.00 a night when it is not even on grand traverse bay. Front parking area is small but they do accept animals, which wasn't a problem during our stay as all dogs were well under control large and small. They do have a place for the dogs to walk outside and provide bags for owners to pick up after their pets. As far as breakfast, the hotel lacked enough seating when it is raining outside on the patio, which it was when we stayed there. Nice hotel, average room, no microwave, but could make your own coffee. Definitely not worth the price to stay there unless it was Traverse City Cherry Festival week.
Great location, nice breakfast, very helpful staff. The staff saw we had wine and they went and got us wine glasses for us out in the lobby. The staff also gave us great tips for sightseeing, wineries and cherry pie.
My 12-year-old son said it best - "This is the BEST Best Western dad!" The Best Western Plus in Traverse City is a Plus! Sure with every property there are little quirky things that people love to complain about (BTW we have none of these this place was a super clean, great atmosphere, fun place to be!). I had read dozens of reviews about this property before booking and I have to say they were all very accurate, even some of the silly ones. No it is not in downtown, Yes the beds are a little more firm than soft, yes when you look out the window you see a parking lot, fence or apartments, yes people who stay here can bring pets, yes the pool actually has chemicals to keep it clean and safe, yes the paint on the outside is bright and different, yes it was once and older property that has been nicely renovated, and yes the linens have been used at least once and laundered before you sleep on or shower with them. BUT REALLY.......SERIOUSLY, you are not going to make the physical logistics if this place change nor are you going to get a brand new out of the package set of sheets and towels everyday - this is not the White House people! Now for what we as a family with kids (teens) got and also what others accurately wrote about... Without fail every time I entered the lobby Angela at the front desk addressed me by name as if we had known each other a lifetime, when we arrived (a little early the first day) she gave us a little gift bag with some goodies as we were there celebrating our 27th anniversary. she was conversational, informative about the surroundings, pleasant, friendly, warm, and welcoming to the property. Our loft suite which was excellent for our family set up had been cleaned and prepared spotlessly by Vicky, A super friendly and wonderfully accommodating housekeeper. Something about the room: Unlike some other unknowledgeable guest commenters, and since I am a professional kitchen and bathroom remodel contractor I personally loved the single panel glass in the shower which is very vogue and found in high end properties mostly in Europe but also in the States and throughout the world, known for their ease of access and ability to be kept spotless and free of debris that typically gets trapped in shower door tracks or stuck on curtains. We were thrilled to meet Judy who many on Trip Advisor had raved about and certainly lived up to others comments. Judy seems to integrate with everyone in the breakfast room as though she has known them for years. She brings smiles and conversation as well as food, coffee and other items to the table as though you were eating in a full-service restaurant for breakfast. Even clearing your items for you so that you can just sit and talk with each other or the people around you uninterrupted. She added a great dimension of warmth and cohesiveness to the many different people represented in the large breakfast area. Oh and by the way the breakfast was phenomenal even down to the mini waffles topped with fresh fruit and whipped cream. Oh, and despite how many people ate breakfast, everything was always fresh and full NOT like other complementary breakfasts where once it's gone it's gone. The day we left Christy at the front desk was working and picked up right where Angela left off remembering a conversation that I had had with her the day before and continuing the conversation and also addressing me by name. She also accommodated our late check out request so I could spend an extra hour in the super deep and awesome pool with my family. The staff has been well-trained and brings their own independent uniqueness to the property. If you want to stay at a good place with a great staff stay here you won't be disappointed - they go out of their way for you!
Thank you to everyone. The staff was amazing. We had to leave a day early due to my cat not handling the trip well. Staff was understanding and changed our check out date. We were greeted every time we entered the lobby, asked how our day/evening or night was. Thank you for making our stay less stressful. Breakfast was handled perfectly especially with as busy as the hotel was. Thanks to the ladies who kept everything well stocked. Kudos to everyone on staff we encountered you were all gracious and caring! Thank you!!!
We would stay again, the room is new, clean and comfortable. Receptionists were very kind all the time. Breakfast was delicious ! The location is excellent and we had lot of fun in the swimming pool area.
The staff including:Angela, Christi & Carrie went above and beyond to accomidate us. We were stranded at the airport due to mechanical issues with a plane. The airport was closing & there was no shuttle or taxi to take us to the hotel. The Hotel sent someone in their personal car to pick us up at the airport and brought us to the hotel. Then they mad sure we had something to eat even calling to see what was still open and serving food. The room was clean and comfortable. The next morning they inquired about how er ere and arranged for a shuttle to take us to the airport. The breakfast was very good and the staff was very accommodating, providing me a tray, chocolate milk & anything else i wanted to take breakfast up to the room. They offered us some of their lunch as we were waiting for the shuttle. the kind and gracious efforts of the staff of this hotel were leaps & bounds above what I have ever experienced at a 5 star resort!
This is an older renovated hotel that is not near the center, but I enjoyed my stay nonetheless. The hotel remodel has modernized it, although the funky exterior colors made me wonder when I first drove up. The staff was friendly and the complimentary breakfast was hot and filling with the nice addition of two different waffle flavors. If you are in town and don't need to be near the center, consider this nice establishment.
This was the best stay at a hotel I've had. I mean I've stayed at bigger rooms then the one I did here, but I've never had a more pleasant staff. Every single one from the concierge to the breakfast staff to the housekeeping were wonderful and polite and helpful. The room itself was very well designed, the best designed room I've seen in a hotel before; they were creative with the space they had and made it roomier and look bigger and appealing.
Great Place to stay! Shuttle service to downtown is the way to go!, the breakfast is one of the best we have ! the waffles !!! gotta go back !! Maybe next time we might bring the husbands :) Great staff, all around
Wonderful place to stay and couldn't find a better staff than they have! Angie checked us in and was so helpful about where to park our motorcycle trailers and anything else we needed. Judy was there and she does the breakfast and cookies, but I think those 2 could run the place. Very knowledgeable about Traverse City and surrounding areas. Judy and her husband used to ride so she gave us some local places to ride and stop to see. Both ladies have excellent customer service and very professional! Carrie suggested, That's A Pizza, for delivery and it was so good!!! Loved the hotel, clean, great breakfast, evening just baked cookies, and other staff members were very friendly too! Judy was there to tell us goodbye the next morning. Highly recommend this hotel !
We would like to thank Carrie (Assistant Manager) for finding us a room to accommodate allergies, googling local wineries-to help us locate some before they closed, and overall spectacular customer service. Also, Jian (General Manager) for continuing to serve us as Carrie did the night before, he left a card from the hotel staff congratulating our marriage, wine, and chocolate covered cherries in our room!!! This was such a wonderful surprise to come back to after a very fun day on a wine tour. Not to mention, Judy (breakfast) she never stopped running around with a huge smile on her face, and personally spoke with every guest who was eating breakfast. She brightened our morning! Guests came down a couple minutes after the breakfast time frame, and she made sure they got whatever they needed/wanted. Angela, another woman working at the front desk also helped us with anything we asked! We are happy to report that the staff at this hotel is fantastic and they went above and beyond!!! We hope they are recognized for being positive, caring and dedicated to this hotel. Thank you, Jennifer and Jason Bock
Everyone there is very friendly! Great staff ! Room was spotless. They have a Shuttle which we used to take back in forth to downtown Traverse city. (1.5 miles away) Definitely would recommend this hotel! Forgot to mention all the friendly people at front desk! Especially Angie Ward! We have a daughter that lives in Traverse City and have tried many different hotels in the area! Now we have a go to place!
The staff here was very friendly and helpful. When you first drive up, the outside is so-so, but the inside exceeded our expectations. The rooms are newly remodeled and decorated very comfortably. The Hotel was quiet and very relaxing. They also had free cookies in the evening at 6pm. Wonderful front desk and breakfast staff!
Angela at the front desk was amazing , they helped me find places I was looking for and recommended a taxi service I felt safe in ...the hotel was great , great pool area rooms were very nice I would definitely stay again , I was also able to change my check out time at the last min with no problems thanks Angela hope to see you again sometime
Very nice and clean. Seems to be recently updated. The staff was super nice. They offer a shuttle into downtown Traverse city. Nice sitting area in the lobby with a computer available. They have a nice pool and fitness center We would stay here again
Great stay. Nice location and parking is pretty easy. Manager is always visible. Breakfast was well stocked and fresh and open as long as people were eating. Fitness center isn't great but we went to our gym that has a location in TC.
The staff were very friendly during check in and check out. We actually had a suite to stay in because it was the only room left available. It was a two story room with a spiral staircase. My little sister loved that! Very clean hotel! They also offer a shuttle to take you downtown if you want to go downtown Traverse City.
This hotel is not in the hottest of areas but is very convenient and accessible. This is a probably 1970's building that has been beautifully updated. The room was very clean and comfortable. The staff was super friendly and available - the breakfast hostess was great - hospitable, helpful and kind. One unfortunate occurance during our two night stay: a large dog was the wake up call each morning in the hallway with a vaulted ceiling. Rather alarming way to wake up.
When I arrived I found out they upgraded my room. It was a nice surprise and the room was awesome. Nice and friendly staff. The only disappointment was the complimentary breakfast......not very tasty.
Great stay and excellent facilities from room to check in and check out employees Breakfast excellent and with plenty of variety. Great room amenities and informed staff who helped with how to get anywhere And to get back.
We were visiting Sleeping Dunes National Lake-shore and stayed at Traverse City. Everything was great, except the price of the hotel. For $320 per night , you are getting scramble eggs form the bag for breakfast.
We stayed in a loft room which my kids loved. We were able to park and enter right by our room. Employees were very friendly and helpful. My daughter was very excited about cookies in the evening. The pool is open 24 hours. There were several pool toys my kids enjoyed. Breakfast was great. The attendant refilled quickly and was very friendly. The hotel is not too far from downtown. We chose to drive, but there is a shuttle. We would stay here again.
I did not expect my stay at Best Western in Traverse City, MI to be so accommodating and nice. The staff went out of their way to make my stay extremely convenient, I really didn't want to leave. Do not hesitate staying here... the shuttle service was fast and easy to downtown TC and the room was comfortable and very clean. 24 hour pool, adequate fitness room and hot breakfast included. Nice touch having a new paper outside the door every morning as well. I can't recommend this Best Western highly enough.
This room would be perfect for families with young children with its second bed in a loft. Kids would love it. Kind of like a tree house. I loved it for its comfy bed and complete silence.The Hotel Shuttle will take you wherever you want, so you won't have to drive home drunk.
My wife, son, mom, two dogs, and I went up to Traverse City this past weekend and stayed at the fabulous Best Western Plus! It was a treat! A nice hotel such as this allowing dogs is a huge plus for all dog lovers. We had a great stay, the staff was fantastic, the nice front desk people, the lovely breakfast lady, and the Manager and his assistant. We were greeted with smiling faces and friendly service. We had a great two bedroom style room with a loft. The beds were soft and comfy. It was perfect for all of us. You really cant beat the location, just outside the hustle and bustle, but within walking distance to beaches and downtown. They even offered free shuttle rides to and from downtown. You guys definitely exceeded our expectations and we will be visiting soon in the near future. :)
High price for what you receive Staff friendly and usually helpful. Room clean and comfortable. Loved pet friendly accommodations. Would probably stay here again if in Traverse City again during different season. Close to attractions and downtown.
Great location, excellent service, nice comfortable room! Good hot breakfast, liked that the pool was open 24 hours, very clean and nicely updated hotel. We had a loft room, and everyone had plenty of space from each other. We were able to bring our dog!
I stopped in at the Best Western Plus in Traverse City, MI after a long day of driving. I entered the lobby and waited at the front desk which seemed like forever. Finally, a skinny, greasy haired guy comes stumbling from down the hall. He appeared as if he was drunk. He stopped and just stared at me, as he leaned against the wall. I swear I was in a scene from Bates Motel!! He freaked me out so bad that I just turned and walked out and found a different place to stay. I called the following day and left a message for the G.M. After talking to another lady about the situation I encountered, she knew exactly who I was speaking of. Why would you have someone like this on the front lines? A friend suggested I place a review on here to make others aware of this man lurking around the hotel! If safety is a concern I recommend not staying here!
The location of the hotel was wonderful in that everything in Traverse City was accessible. The hotel was quiet and accommodating towards pets. It was very easy to get in and out of the hotel. The room was clean and made good use of space.
The Best Western Plus was a great place for my family of 4 and dog to stay during our visit at Traverse City. The hotel was clean, comfortable and the staff were friendly. We stayed in a double suite and it had plenty of room for all of us. We could park right next to the entrance close to our room and there was a nice area for our dog to walk. The hotel was at at a good location close to downtown. I only wish it would have had an outdoor pool but it had a nice quiet area to sit outside and enjoy the sun and book after a day of sightseeing. I would highly recommend staying here on your next trip to Traverse City.
The employees at this hotel are wonderful. They are thoroughly hospitable, and they were very welcoming and helpful, especially since this was our first time staying in a hotel with our six month old. Angela at the front desk went above and beyond. Also, the rooms are comfortable.
This hotel was perfectly average but a little expensive for the quality. We booked this hotel as we were driving through Traverse City. We probably could have found a better hotel for the price but it was short notice and we just needed a place to sleep. The only problem we had was with the cleanliness. When we checked in there were a few raising on the floor of our room and a bottle of febreeze on the bed that seemed to be missed/left behind by the cleaning staff.
Very polite staff. Would stay here again. Location was great, very close to lake and downtown Traverse City. Got complimentary upgrade which was also great. And always great to get breakfast included.
Our 5 day stay at the Best Western Plus was a very pleasant & comfortable experience. Breakfast was very basic but that could not be said of the staff. Judy, Angela & Carrie were delightful and we enjoyed the caring and professional service they provided.
Our stay here at the Best Western Plus in TC was wonderful. The staff were very friendly and helpful. This includes Carrie, Christy and the breakfast lady. I can't recall the other staff's name, but they were just as friendly. The hotel was clean and the breakfast was great. We were thrilled that they offered a shuttle to downtown TC. The shuttle driver that we had, Scott, was very helpful. Would recommend it anytime.
Were referred to this hotel by the staff at the Comfort Inn down the street, which was full. So glad we took their advice and checked it out! What a cool room we got: a two-story loft! So beautiful and relaxing! Never thought I'd find a hotel in my price range that I liked as much as the Comfort Inn, but I've got a new fave! Would definitely book again!
As a Best Western rewards member, I opt for BW hotels first if possible. Came to Traverse City for the Cherry Festival parades. Was shocked by the room prices, but realized all were high so booked. When we arrived, our reservation was lost, concerning as all hotels were booked. The staff was polite and did have a room available so no harm done. The room was nothing special, but adequate. While comfortable, the beds were very high! Had my elderly mother been along I'm not sure she would have been able to get in, and certainly would have been a fall risk getting out! The room seemed clean, but when we opened the armoire, the previous guests had left two beach towels drying. We returned them to the desk - again the staff were appropriately embarrassed and apologetic. The pool area was nice, but smaller than appears in the pictures and kind of dark as it is in the lower level of the hotel. No hot tub. On the plus side, the breakfast food was typical BW fare, hot and tasty. The lobby was clean and neat. Angela at the front desk was very nice and did go above and beyond to try to make things right, but for the price, I expected much better.
I want to give compliments to Angela, the front desk clerk, who helped us set up our reservations and then checked us in upon arrival a few days later. We are platinum rewards members and wanted to use one of our free nights during this trip. She took care of everything for us including the billing for using a free night w/o any hassles to us whatsoever. Thank you, Angela, for doing such a fine job.
An amazing weekend at the Best Western Plus. Our first visit but not our last. The Front Desk clerk Angela was very welcoming and made us feel like we were at home. We had no idea we were in TC during Cherry Festival. She was so informative, which just added to our great weekend. Our room was spotless all weekend after being serviced by Beanca and Gege. The pool was warm and clean even though many people were using it. The management and owner of this property should be very proud of these ladies as well as the rest of their staff for a spectacular hotel. Oh, and the rewards program...get signed up! Thanks Angela for telling us about it!
Here goes: booked for 2 nights during Cherry Festival.. prices were insane but we sucked it up bc BW usually are hassle free & a smooth experience... unfortunately this was not. When we got there, there was a debate amongst the workers regarding our 2nd night/checkout & what time we can cancel our res if we decided to leave Traverse City a day early... it was very unprofessional. We finally got to our practically $300.00 a night room & the shower had one 1/2 a glass door which left the other half of shower exposed.... I assume this is supposed to be an aesthetic eye pleaser... which in fact it was not & furthermore the entire bathroom floor got wet from that part of the shower exposed. It also left us feeling cold since the steam escaped easily... and water pressure was meh. Here's the dooozy... we left our room & I made my boyfriend double check our door to make sure it was locked... and he came back acknowledging that it was. We left at 7 pm for the cherry festival and when we got back at 11:30... we came back to a hotel room door that was 3/4 open. Needless to say we were both freaked out. We called the front desk and the two men came up and insisted that we probably left our door open & that these doors had problems closing all the way (real reassuring!!!!). I asked if there were cameras in the hallway so they can check, but he said there were no cameras & that we should call if anything was missing. My boyfriend and I checked the best we could but did not find anything truly awry so we got into bed... Lo and behold, as we were in bed probably 30 minutes later there was a knock at our door. It was one of the front desk workers ( who's shift was over might I add) who came to ask my boyfriend if he wanted to see another door that was "supposedly" left open by someone else staying at the hotel........ now you tell me.... is that weird ? YES!!! Was that professional??? HELL NO! Did my boyfriend and I get even more freaked out by this man who was off his shift coming back to our room after midnight??? Ummmmmmmm YES!!!!! Bottom line is this..... the hotel was meh.... but overall this was the most awkward and uncomfortable experience we've ever felt with hotel workers..... plus that hotel door being open makes me wonder what was going on in our room while we were out .... kind of grosses me out if I think too hard about it.... how bout you?
The breakfast was plentiful and Judy served with a smile. The shuttle to and from the hotel on the busy Fourth holiday was an unexpected luxury. The 24 hour pool, the outdoor patio, the friendly staff, and the cookies and coffee at 6pm made the family trip to Traverse City a memorable event at the Best Western Plus!
This hotel is easy to find and has a good location. This hotel and our room had lots of great perks like a pull out sofa, two TVs, nice decor, exceptional staff, NICE breakfast and a comfy bed. The layout of the bedroom area was strange due to the shape of the room. It caused us to have to turn the TV on the dresser because of where it was placed. The WiFi did not seem to work all that well. It was spotty at times. The big drawback was the bathroom. The bathroom had a shower without a door which caused water to spray all over the floor which caused us to have to clean the floor every time we used it. Secondly, the only shelving in the shower was a tiny, wire shelf. I couldn't fit much on that shelf at all. The vanity could have had more counter space, too. Decor is important but so is function.
The staff was great, hotel was clean, and the location was good. There was even a shuttle to take you downtown, which was great during Cherry Festival because parking is crazy during this time. We got a room with the spiral stair case, it can be kind of dark, so would recommend a night light so people don't slip and fall at night. The shower was a bit unique, as there was only one panel, was worried the water from the shower would splash out. Overall a good experience and would recommend.
We stayed here several nights and all staff members went above and beyond to make our stay perfect. We stayed in the room with the loft and it made it feel much larger. Took our pets and it was a very pet friendly hotel
We were just there for our first Cherry Festival. We stopped before check in time to get information about the Festival. The staff was so helpful, giving us maps, info and telling us about the motel's free shuttle service to avoid traffic and parking downtown. We received a call shortly after checking in to see if the room was okay, all of the staff was very friendly and helpful. Dan even went out of his way to put our FreezPak in their freezer for our trip home. The breakfast had a good variety of choices and the shuttle service and drivers were great during this busy time. We will definitely stay there again!
We loved our best western plus visit. Staff was wonderful. The breakfast was ok (generic eggs, sausage, cereal, oatmeal, coffee). They never ran out of food. My kids enjoyed the pool. The beds were comfy. I'd recommend a more robust breakfast and wifi was spotty.
This was the best accommodations we experienced on our ten day vacation. Staff were excellent. We gave the hotel our "best breakfast" and "best shower" awards. Free shuttle will take you anywhere around Traverse City and will pick you when you are ready to return to the hotel. We stayed in a BW Hotel in Richmond, Kentucky on our way home, largely due to the experience we had at this BW Hotel.
My brother, sister, and I stayed for 3 nights while visiting Traverse City. The price was reasonable especially for everything that is included. Room was comfortable and updated nicely. We enjoyed a lot of the amenities like breakfast, workout facility, and the pool. The most impressive aspect was the friendliness of every staff person we encountered. Everyone was helpful and very pleasant to interact with. We would definitely come back in the future!
This hotel is in great condition with friendly staff. I stayed in a loft room so I could stay with my elderly parents but have my own area to sleep in the loft. Breakfast was average. Would stay there again
I am a former hotel owner so can be more critical than most folks. This hotel, as reflected in the quality of the staff and of the property, is obviously owned by someone who has pride in his/her hotel.
We got a suite with a spiral staircase, which was unique and cool for the kids. Wasn't any privacy though as it's a loft room upstairs. The room was clean, pool was clean. They do offer free breakfast but I didn't check it out so I can't speak as to the quality. Only complaint was all of the dogs barking in the morning! This is a pet friendly hotel and not soundproofed! You can hear everything in your neighbors rooms.
The 24 hour pool is surrounded by pebble finish, so there is much less worry about the kids slipping, great touch. There are fresh baked cookies in the evening, and the breakfast was absolutely fantastic. The loft room was perfect for a little bit of privacy while the kids slept downstairs. They even accommodated our dog, which was an amazing benefit.
Whenever I stay in Traverse City, I'll only stay here. I would change my plans if there was ever a time I couldn't stay here. The staff are great. The renovations are outstanding! And the BW rewards the best.
This hotel feels recently renovated and is colorful and very clean. Pretty tiled walk-in shower. Breakfast was excellent...biscuits and gravy, sausage links, scrambled eggs, cereals hot and cold, pastries and muffins, juices, cookies and milk at 4pm. Microwave and small fridge. A happy find!
To see this hotel from the outside, you would not be impressed. The colours are yellow and pink. Inside it is a different story. Very wide halls, attractive lobby and nicely appointed rooms. We had a king suite with a spiral staircase that led to a second bed with large tv. Everything worked well and there were electrical plugs everywhere. breakfast had a good selection. We were impressed with the two girls at the front desk. Very polite and willing to look after every concern. We would stay here again if we return to Traverse City.
We had a terrific time in Traverse City. The staff at the BW hotel were helpful and informative. This hotel gave us easy access to Sleeping bear national lakeshore park. We also visited the Commons including the botanical garden. Great places to eat and drink. Microbreweries and Wineries are great for tastings. We had so much fun we can hardly wait to come back.
The Best Western in Traverse City is a top place to stay when in this fun city. With clean rooms and the accommodating staff makes your stay here very comfortable, adding to this the pool and workout area gives you wide options for a relaxing stay.
Clean rooms and quiet upstairs room. Downstairs room by hallway to lobby is noisy in the am with people heading to breakfast. If you want to sleep in select a room away from the lobby area. I thought the hotel was a bit pricy but we booked at the last minute. Very comfortable bed and pillows. Nice and helpful staff. Central location in TVC close to airport, bay and downtown.
We rolled into town not knowing what to expect from either Traverse City or Best Western--this was our first time visiting either. Thrilled to say it was a wonderful experience. From our first step in, the staff was friendly, knowledgeable and professional. The kids LOVED the loft room (which was great, since that was what had made me book this hotel in the first place.) Was shocked to hear they offered fresh-baked cookies each evening (don't tell the kids! We missed them while having too much fun at Sleeping Bear Dunes N.L.). I was even more shocked when, the next morning after our midnight return, after asking how I was doing, kind breakfast Judy offered to make a new pan of eggs and EXTEND BREAKFAST HOURS for my late-sleeping spouse and kids. WOW. Just as impressive, Judy proved an avid fan of starry nights and the aurora borealis, providing me great intel on the area and future stargazing spots. Front desk clerk Angela was kindly accommodating to my aforementioned sleep-deprived family as we (slowly, very slowly) made our way out of her hotel. Bottom line, my 12-year-old daughter's reaction to the room, which turned out to be apropos for the whole experience: "Mom, can we stay at Best Westerns from now on?"
The Best Western Plus staff and hotel in Traverse City are excellent. Very enjoyable stay and would highly recommend. I book this hotel for company staff and myself and everyone is satisfied with the hotel.
Christy and the entire staff were extremely helpful and pleasant. The rooms were clean, nice and recently renovated. I would stay here again! The hotel is pet friendly and the staff treated my dogs as family...it was a great experience. 5 STARS!!!!
We had a great night`s stay at this hotel. Family day vacation with our small dog. Hotel is pet friendly and had a great stay and a nice breakfast with newspapers and evening had free milk and good chocolate chip cookies.
From the moment we checked in, to when we left, all the staff were very friendly and helpful. Christy checked us in and was very helpful with letting us know about their shuttle, plus gave us a map and showed us where different things were. The room was very clean and welcoming. We did use the shuttle, and the drivers were also very friendly. We would definitely return to this hotel.
In town for a wedding. Layout was perfect for sharing with my parents. I was able to stay upstairs in the loft and my parents stayed downstairs. Having a microwave and fridge for meals was great, as we were very busy with wedding events. This hotel is also pet friendly, which was very convenient, as we have 2 small dogs. The staff was excellent and friendly. There is a full breakfast every morning and cookies and milk every evening included. It was a little too warm up in the loft and the lighting was not good for putting on makeup, but having my own space was very convenient. I would definitely suggest another AC unit for the loft area.
Stayed for the holiday weekend. Won't stay anywhere else from now on. Breakfast girl Gigi was friendly and helpful. Christy and Angela at the Front Desk were fabulous.Clean, pool (24 hrs) & again staff wow
Hotel was very clean and quiet, very relaxing. Continental breakfast was good. Will stay here again when in Traverse City. Staff was very friendly and accommodating. Pool was very clean and not busy when we used it.
The staff was great - all very friendly! I'm a fan of "breakfast included" and this was no exception - the mini waffle maker was a particularly favorite. The suite was... interesting; wasn't expecting a spiral staircase up to a loft. We were there before the season officially started - suspect that parking lot can be a bit awkward to navigate when more people are staying there (apparently there's more parking that they share with the Cambria Inns - might be an easier in/out if the lot is full).
Cozy room, comfy bed, breakfast was delicious and the staff was absolutely phenomenal!!! They all were sooo friendly and helpful to travelers offering advise and maps on where to go visit. I mentioned we were up for my fiancée birthday and they surprised us with a little gift on our desk after the room was cleaned! Angela got 10 gold stars for that one!!! I would most definitely recommend staying here and I'll certainly be staying here again next time I'm up for a visit!
My husband and I stayed here just prior to Memorial Day weekend. For a small premium vs. a regular room, we had a king suite, with more space, an extra TV and a quieter room. The suites are on the second floor, so instead of facing a long hallway full of rooms, we had a more private space. The bed was very comfortable. Breakfast was good, with a few hot options, plus cereals, yogurt, hard boiled eggs, pastries and fruit. The hotel has an exercise room and pool, too, on the lower level. The staff was very friendly and welcoming. I couldn't see how to lower the heat, so we opened a window in our room. Extras include USA Today delivered to your door each morning, and fresh baked cookies in the lobby every evening. A great place for the price - I recommend it.
My sister was at pavilions Nursing Home and I stayed here while visiting her once or twice a month since Feb. I cant say enough GREAT things about your staff. They always have a smile and will carry on a conversation with you. You can sure tell its not JUST a job to them. The rooms I have been in are very clean and you couldn't want for anything more. Even the ladies in the dining area are GREAT. Knowing how hard it was for me there each time they made it easier. I will always choose Best Western. Please thank the staff....
We took a road trip to Traverse City for hubby's birthday, so he could visit relatives in Leland. Even though we arrived early, they were able to get us into a room quickly. When Jian, the manager, heard that it was a birthday, he surprised him with a bottle of wine! So, great customer service, large, clean, comfortable room, plenty of choices for breakfast, mean we will be back for other road trips. Kudos to the staff!
Rarely do I write reviews, but our experience warranted one. At first, it was tough to find a hotel that was truly pet friendly in Traverse City, MI. Some say they are "pet friendly" but do not allow you to leave them unattended in their crate during your stay (which is tough anytime you want to grab a quick bite to eat). Best Western was not only pet friendly during our stay, but the staff couldn't have been more welcoming to us and our dog, which gave us a peace of mind. They even posted a photo of him on their Facebook account because he was so well received! I travel very frequently for work and have become critical of hotels. I've never stayed at a Best Western and I was somewhat skeptical. However, the hotel was newly updated and I was surprised by the décor and amenities. We stayed on the first floor, king size bed and the room was nice and spacious. The gym was not big, but the equipment was updated. The free breakfast bar was good and the head cook was very gracious. To summarize the hotel, it's a great value. It's priced as a discount hotel, but exceeded the discount standards. The biggest difference was the staff. Any hotel & restaurateur will tell you how important customer service is, and this is why. Anyone who has a pet and needs a hotel to stay in Traverse, this is your place. My fiancée and I want to personally thank the staff for being so friendly to us and our pet, going above and beyond. Keep up the good work! P.S. There's a park across the street from the hotel with a mile long walking path - perfect for dogs!
First Time here. Picked this because it was recently renovated. Nice clean rooms , comp. wifi, coffee maker and fridge in the room. Breakfast was included, enjoyed the blueberry waffles you can make yourself. Nice selection of breakfast items. All the staff was friendly & helpful. We would stay here again. Angela was great.
Recently remodeled, it's like staying in a brand new hotel. We had a king suite over the office and right along the main road and never heard any noise all night. Very quiet, spacious, and clean throughout. The bed was very comfortable, the bathroom had a great walk-in shower, both rooms in the suite had a flat screen TV, and there was room for a family of five to sit. The breakfast was the usual hotel fare, but was well presented and there was plenty of seating. The staff at check-in was excellent and very helpful. It is a great spot for visiting downtown Traverse City ( a free shuttle is available), and is also a great starting place for a tour of Old Mission peninsula. The price in May is extremely reasonable and is a good time to view the cherry blossoms. Highly recommended.
We traveled with our 80 pound fur-baby to Traverse City, and we could not have picked a better hotel. Every person that worked there was committed to making sure that both my husband and I, AND our dog had a fantastic stay! And the location is ideal for exploring the entire area. The only issue we did have is that we booked a King Suite, but received a call that none of the King Suites are dog friendly. They moved us to a 2-queen suite. This room was great for a family, but having a metal, spiral staircase in your room with a dog is not the best idea. We made due. Overall - highly recommend. The hotel is updated, the coffee in the lobby is actually good, and the staff is top notch.
We checked in and found out that Priceline had somehow booked us a single king room for our family of 6. Dan was amazing and quickly got us set up in a double queen room. He even personally delivered a pack-and-play for our little one. Couldn't have asked for better service. As for the hotel, very good quality for the price. Milk and cookies for the kids in the evening and free shuttle into downtown area. The pool area is clean and nice. My boys loved it.
We stayed at the Best Western Plus with our daughter and her 4 yr old son and two dogs. Our room was a two story loft plenty of room for the family. The hotel has a great breakfast in the morning and cookies and milk in the evening . the staff was very nice and accommodating . Would definitely stay again !!
Great place and rates! Front desk manager Carrie was great, answered all my questions, was efficient and very helpful. The only thing missing from this hotel is a hot tub! Bed was very comfortable and room was clean.
Loved staying at the Best Western Plus! We stayed in the two-story suite, which was very clean and updated. We stayed with our two dogs, there was a great little dog run right out side. The breakfast in the morning was perfect and had many options. I would recommend this to anyone and will definitely stay again when in the area!
We had a great time at this hotel. The rooms were newly renovated. They offered cookies in the evening and the breakfast was great. We loved how close it was to everything. The casino was our favorite!
This was our second stay at this hotel. It was recently remodeled and is well maintained. We tried the 2 queen loft which provided plenty of space. The breakfast is above average and the attendant is efficient and friendly. Front desk staff are very good. They provided whatever information we needed. Most importantly they went above and beyond assisting others. We observed staff taking time to kindly acknowledge children, assisting someone with special needs as well as an older couple heading off on a long road trip. This type of service will bring us back time after time. I should also mention this hotel is very pet friendly.
Quiet & comfortable. Made reservations directly, & spoke w/ Christy.. when she heard we were coming in for a family memorial, she gave us a discount for a larger room. Angela checked us out & they were both so friendly, warm & comforting by their demeanor & conversation. When i inquired about hot water for my thermos, Judy quickly offered to fill it up for me. We will stay again, when next we come.
We've stayed here as a family a few times. Very clean, comfortable, quiet. The staff is extremely friendly and on this particular trip, Angela went above and beyond and looked up my rewards number for me and had in entered in when I got there. I will be staying here again!
Very accessible location, and well laid out for easy access to rooms and lobby. Exceptionally friendly and helpful staff. Full, hot breakfast included. Fast, efficient check-in and check-out. Good value.
I stayed for an extended period from March 13, 2017 through April 13, 2017. My room was very clean upon arrival. The front desk, housekeeping, and management were all very accommodating and friendly throughout my stay. I would definitely recommend this hotel to friends and family, whether they just want to stay a few days or need a longer stay.
Very delighted with our stay. Room was updated and comfortable. Breakfast offerings were above average. Cookies and coffee available in the lobby. Found the staff to be very friendly. Assigned here by price-line bid. Would stay again.
We booked a double queen room and were surprised that it had a loft! The second bed was up a spiral staircase in a loft. The loft had its own TV. Perfect for the kids! Breakfast was very good. The staff is friendly, the hotel is clean and updated. We will be back!
The room was comfortable and clean, and the beds were very comfortable. Plenty of towels were available for the shower / bath. This Best Western Plus had the most complete and extensive breakfast that I've seen anywhere.
Very pleased. Redone so well. Great breakfast and Judy who serviced the breakfast area was awesome. She was so frlendly and kept it well stocked. The rooms were clean and comfortable beds. All staff were so friendly and welcoming.
Checked in on a Saturday night. Only planned on one night. Room was comfortable and quiet. Breakfast was terrific. Booked additional night, they forgot to clean, but provided fresh towels and an apology right away. It wasn't really inconvenient as we had only been there one night. It is convenient to town and all area attractions. Would stay again.
The room was as if someone got the bright idea of converting the utility closet into a "guest room." Thought we had booked a double queen, but the tiny room contained 1 very uncomfortable bed with an extremely thin, worn blanket and a coverlet. Even with cranking the noisy heater, we were still cold. The foot of the bed was so close to the wall where the TV was mounted that we kept clipping our shoulders as we passed by. The curtains were closed for a good reason. The view was of a privacy fence about 3 ft from the window adding to the claustrophobic vibe. The room had a pseudo armoire instead of a closet, but in order to hang clothes up, you had to remove the suitcase rack and ironing board. The bathroom vanity continued the "tiny room" theme. The placement of the shower head was too low for my 6' tall husband. He had to tilt the head forward in order to get wet causing water to spray all over the floor. The desk clerk was ill informed regarding the rooms. She told my husband that the room had down pillows and comforter and they did not have alternative choices. Would not allow a refund due to my feather allergy. Went out and purchased pillows only to discover the room's pillows were fiber filled and had no comforter at all! This hotel did have one bright spot and that was the breakfast attendant who I believe was named Trudy? She was a breath of fresh air after a night locked in a closet.
Our recent 1-night stay here was perfect. A clean, affordable room. Nothing fancy, but that's not what we wanted. We wanted something close to town, not out near the casino. And also something near Mission Bay peninsula, for some scenic drives. This location was perfect, basically at the entrance to the peninsula, and maybe 5 minutes from downtown. The hot breakfast was more than expected, and every staff member we encountered couldn't have been nicer. This is a well-run hotel.
Helped me out in many ways , would definitely recommend them as a go to place to stay when in town. The family I booked the room for enjoyed the property. Once again thank you to every one and Antonia and the desk staff
This newly-renovated hotel is perfect for anyone traveling with pets. The cost was reasonable, and the facilities are beautiful. From the sunny lobby area to the clean rooms to the attentive staff, we enjoyed our stay immensely. Loved the free shuttle service - while the others in my party stayed in, I went downtown shopping!
We stayed here for the annual FIRST Robotics competition. The hotel has been remodeled since the last time we stayed here. The rooms are very nicely done. The have a bureau near the door with a small refrigerator, microwave, coffee maker, and hanging closet. There is a small desk with an office style chair plus an arm chair. There is also a dresser. The TV is large and wall mounted but it intrudes into the aisle at the foot of the bed. A nice touch is the power strip on the desk and one of the nightstands which include USB charging ports. The bathroom has a nice modern shower but no tub. There is a pool which I didn't use. They also have a nice hot breakfast in the morning. I like the hotel and will stay here again next year.
We stayed at Best Western Plus for one night....we checked in on a cold/dreary/rainy day. Antonia and Christy welcomed us with so much sunshine, the outside didn't matter! They offered us fresh baked cookies, told us how to get to where we needed and also told us of the great restaurants in the area. The room was clean and the bathroom impeccable!!!! The next day was equally dismal and yet our hosts were happy and warm. Judy took great care of us at the breakfast!!! We will go back there for a much longer visit for sure!!! Thank you!!!
The facility was very clean and quiet. Although the room was on the small side,there was enough room to set up ours dog, Sophie's crate/bed so she was comfortable. The desk staff graciously dog-sat after we checked out so we could enjoy Thanksgiving dinner and Sophie didn't have to wait for us in a cold car. Breakfast nicely done. Staff very friendly. Great off-season price for Traverse City.
This is my second stay at this hotel and the service has been exemplary! This stay i am traveling with a friend so we reserved a suite. The room has a private loft so that we both have our own seperate and private sleeping areas. I also brought my elderly dog along and the staff has been nothing but friendly and sweet to her. The room is clean and spacious and comes with a microwave and mini fridge. It is also very conveniently located, just down the road from the downtown shops, and very close to the old mission penninsula where all the winerys are.
First the good: in addition to the listed amenities, this is a very clean hotel and the staff is extremely friendly and accommodating. Breakfast was good, and the eating area is clean. Shuttle service is friendly and prompt. The hotel is dated and not convenient to downtown. The interior is classic Best Western: large, open area and any noise echoes endlessly. Room prices on the weekend are standard for Traverse City - designed to separate one from one's money. A general comment for visiting Traverse City. Weekends are always crowded, prices for a hotel room on the weekend are outrageous for the northern Michigan area and parking is a problem - bring pocket change for the meters. This city is designed to clean tourists pockets. However, it is a foody paradise and colors in the fall are fantastic. Make sure to visit the local parks and lighthouses. Go during the off season, during the week (after Labor Day, but before ski season) and look for the "off Main Street" diners and shops.
What a wonderful hotel! We were thankful for the hard-working staff and the upgrade we received, without charge. The pool was clean, and warm enough for a swim. Breakfast provided for a great family atmosphere. The front desk staff member was even willing to give several tips on where to go to enjoy family activities in Traverse City. Would 100% recommend!
We stayed three nights. The hotel is freshly remodeled, clean and well maintained. Very good breakfast, including eggs, sausage, biscuits and gravy, fresh fruit, waffles and really good coffee. The room was nice sized, and we liked having a small refrige and microwave in our room, and a very comfortable bed. It was a slow weekend so the hotel was quiet. One night we awoke to people talking ( in normal tone of voice) in the hallway at 2:00 am. I would suspect it could be very noisy during peak season, or full house, esp. if kids ( or adults) were being loud. This hotel has everything you need : laundry, pool, computer and printer, work out room. Only thing to improve upon - we needed more room to put toiletries in the bathroom. Hardly worth mentioning because otherwise everything was so nice. Definitely recommend.
We can't say enough good about the hotel, staff, and everything about this hotel. We so appreciate their accommodating our pets. The rooms are beautiful. The breakfast was very good. The staff was so helpful and accommodating.
Very clean. Friendly staff. Well located. Room was small. Breakfast relatively limited but tasty. After 3 days we were looking for something else to eat. Most traditional breakfast items available. Weekday prices are a bargain, especially for this resort town.
Comfortable hotel. Nothing fancy but updated, clean, polite staff, good breakfast, and nice location. Disappointed beds were not made and bathrooms were not clean after our first nights stay but I guess that is conservation effort. Maybe we should have requested service.
Hotel is very clean and clearly recently updated. Rooms were very nice. The choices at breakfast were good but I would avoid the "cooked" food. The eggs did not seem to be real eggs and the sausage was precooked. All of the items were well stocked and tended to. We found the 3/4 glass panel in the shower a bit odd. Much more sanitary option then a shower curtain but a full glass door would have been better. Also, the pillows in the rooms are very small. About half the normal size. I am not sure what that is about. Hotel staff we very friendly and great location. We would definitely stay again.
Very helpful staff, attentive to meeing a guest's satisfaction. Rooms are spacious, updated, and clean. Wonderful in room shower and great indoor pool. Easy access off main highway and close parking for entry to guest hotel rooms.
Best Western Plus Four Seasons has fairly recently been remodeled, updated, redecorated. It looks and smells like a new hotel. The whole place is sparkling clean, bright, and inviting. Extremely friendly, accommodating front desk crew, friendly, helpful housekeeping staff, and the breakfast hostesses were exceptional. Breakfast nothing fancy or different from most hotel offerings, but maybe a few more selections. 24/7 hot WONDERFUL coffee in lobby with cookies in the early evening.. Comfy bed, excellent walk-in shower with 3/4 length glass panel rather than a shower curtain. Rates were a little higher than we are used to, but is was worth the splurge.
This was a great room for our family's visit to Traverse City. The hotel is dog friendly and this allowed us to bring our Mulligan! The loft room allowed our kids some privacy and we all enjoyed the extra space. Very clean, comfortable, and in a nice location. Breakfast was nice and a great staff. I'd visit again!
We stayed in the King suite, well worth the $20 extra for the night. Lots of room, separate couch/desk area from the bedroom. Place was spanking clean, and free breakfast was very good, hot eggs, pancakes, waffles, yogurt and fruit. Would stay here again.
We were traveling with our dogs and this hotel is dog friendly (there is a $15 fee). We had a room with a queen sized bedroom plus a loft which also had a queen sized bed and tv. There was also a small dorm size fridge, coffee maker and microwave. There's a area to walk the dog dogs. Comfortable beds. Nice breakfast also.
We stayed two nights. Phone call from front desk to our room after check in to make sure everything was okay was a nice touch. Nice sized room with king bed. Clean. Nice breakfast. Staff very nice. Would stay again.
Just wonder why it is "plus"? The rooms are very small, even a very small bathroom cabinet. No place to put suitcases but the floor. Nice size tv .The décor is brand new and the beds really nice, but really small rooms. Glad BW takes old places and renovates them . Has more charm.
This is a typical Best Western property (clean with nice décor) but had a few faults that keep it from getting a good rating from me. As a Best Western Platinum Rewards member I stay in Best Western hotels pretty often. The room I had (# 120) was the smallest room I have ever encountered at a Best Western. Although it only had one queen size bed the space was really limited. When walking from the desk to the bathroom you had to walk around the end of the bed and angle your body over the bed to avoid your shoulder hitting the wall mounted TV. My friend had a king room (# 125) which was also pretty small. I stayed at 3 Best Westerns on this trip and this property was far and away the most expensive of the three. Nice trees on the property but the best part of the stay was the staff who were friendly and helpful. I can't really recommend this hotel since there are a lot of hotels in Traverse City some with lakefront rooms. I would look around for an alternative in the future.
This is now a very beautiful place to stay. So clean and nice renovated makes the place very comfortable. Location is excellent. Staff is wonderful and very helpful when it comes to giving directions.
The hotel is located about four blocks from the bay and has recently been remodeled. We stayed here four years ago and it is very nice today. The pool is below street grade and a good 11 ft. at one end, but no hot tub. Rooms are nice and very well appointed. The breakfast was just off the reception desk and rather cozy (overall a very nice place). Oh, and they had freshly made chocolate chip cookies in the evening! Giving this place a 3.5 hinge rating (scale 1-5). The only drawback is there is an external walkway to the pool / reception / breakfast (would be an issue in the winter). We walked into town (about 4.5 miles around trip) and found the main street shops very nice, and entertaining. Took the hotel free shuttle to the Elks and had one fantastic meal.
Wonderful service and facility. Stayed for 5 nights and enjoyed every minute. Location was perfect and customer service by employees couldn't have been better. Fast wifi and delicious breakfast with lots of variety,
Haven't travelled much as of late. My best friend and I are both seniors and wanted above all a clean place to stay. We just can't say enough about the super clean room. The breakfast was so wonderful and so much. The staff, starting from the desk personnel, the housekeeping and the kitchen staff were all so friendly and very efficient. Everywhere from room to lobby to elevators were very, very clean. Great experience. Staff wonderful.
We stayed in a king room. The room was OK, but a bit lacking as far a natural light. Just a single small window that looked out at a fence. But we weren't there to sit in our room, so not a big problem. The room seemed quiet enough and we were able to sleep OK. The rates were reasonable for the area. The location was not on the water, but was at the base of the Old Mission Peninsula where we were headed to visit wineries there. Breakfast was decent.
Got what expect. Even on main highway, quiet but maybe because of being weekend. Nice to have first floor room with interior entry. Request for wine bottle opener graciously accommodated. Not very large sink area.
This Best Western Hotel was delightful to stay in, breakfast nutritious and ample, giving us plenty of fuel to go about our days activities of hiking and swimming in Lake Michigan. The staff was kind, helpful and useful in our planning and with our desires, from the front desk to the breakfast assistance, they were great! There is easy access by car to Sleeping Bear Dunes National Shore park, as well as many state parks to hike around. Local restaurants were decent, and some even high end, but that isn't our style. Walks along the Traverse City lakeshore area were beautiful, and the nearby Mission Peninsula provided opportunities to view the sunsets, with lookouts and the light house point less than 30 minutes away. We thought that this was a good value for the money, and close to the locations we wanted to see and the walks we wanted to do.
We were pleasantly surprised. Nice friendly staff, good big rooms. We asked where to get dinner. They said Cambria suites next door had a new chef. Walked over - food was great. Glad for the recommendation They have a shuttle for downtown. Two miles away. Would recommend this hotel if in the area
A very clean and fairly reasonably priced Inn. We were in the area for a family reunion. The place we had stayed at last year had increased their price $140. We save over $100 each night. Would stay there again.
Very friendly staff, great variety of hot breakfast options, 24 hour heated, clean, pool, clean and updated rooms and bathrooms. Comfortable bed. No complaints! Within a couple minutes from downtown Traverse City makes it very convenient.
We had a beautiful suite on the second floor. Staff was extremely attentive. Chocolate cookies at 3pm each day! Rooms were remarkably decorated with flat screen tv's and updated "cool" furniture! Loved the accent pillows! Rooms were large and suites were nice with the separate rooms.
Went as a casual weekend retreat with my husband, clean rooms. Decent location, no views. But the drive up in the fall, great for the colors. Skip the hotel breakfast, great breakfast at the diner across the street. Good shopping nearby, and visit the shore and casino in the area. Hotel is average, expect a little more for the price.
We enjoy the cleanliness, complimentary breakfast, and friendly service. Two employees that always stand out work at the front desk-Christy and Angela. Both ladies are very hospitable and accommodating.
I was happy to see this remodeled hotel had a decent price for August in Traverse City. Rooms were clean. Bathroom had been remodeled, but there was mold in the shower which could easily have been bleached out making it feel/look much cleaner. Disappointed management let this type of cleaning be allowed.
We booked a room last minute and were pleasantly surprised! The price was reasonable and the hotel was beautiful! Super clean, friendly staff, and recently renovated! Our room was much larger than expected (corner room). Breakfast was very well maintained and tasted pretty good! Despite being really busy, the staff kept it clean and full! It went until 10 which was nice as some end earlier. We will stay again.
We had a great night here. Clean, comfortable, they provided a loft room for the second queen bed for a bit of added privacy. Desk very helpful with directions to see the sights. Great enjoyed. Location is convenient to restaurants and shops
The BW, Four Seasons in Traverse City is a wonderful motel. Services and amenities are super, pool, exercise room, laundry, breakfast, and Wi-Fi. So close to the lake and downtown, and fine eating if you enjoy that. We will visit again!
We loved our stay here, the room was extremely clean. The staff go out of their way to make you comfortable. Free cookies by the front desk were so good. Pool area amazing. We will definitely be staying here again!!!
Was displaced due to a flood at my condo, and with this being the busy time of year in TC I needed to find an affordable room that accepted animals - I have two Labs. The front desk was fantastic and the room was spotless, they put me right next to a door for convenience. Never had any issues. I'd stay here again no doubt.
My family and I stayed at Best Western Plus Four Seasons, and checked in at 3:00 pm. The check in with Dan and Carrie was incredibly smooth, and I found the entire staff to be welcoming, knowledgeable and pleasant! The reason for my trip to Traverse City is simple... I was celebrating my 60th birthday the day I checked in! Traverse City is one of the most beautiful places in Michigan, so I selected it for my birthday destination! I happened to mention my birthday to the staff during my check-in and was given an enthusiastic " Happy Birthday!" It brought a smile to my face!!! How nice and caring, and such a fun way to check in!!! Once we went to our room, I received a courtesy call from the front desk, asking if the room was up to my standards, and if anything was needed. I said, "The room is just fine!!!" I jokingly told Dan... "I was hoping there would be a birthday cake waiting, but that's ok, because you told me that fresh cookies would be baking later on! We both had a great laugh!!! Less than an hour later I received a knock on my door. Two friendly voices said, "Front Desk!" When the door was opened, Dan and Carrie said, "Happy Birthday!", and presented me with delicious chocolate fudge cake, on a white plate, complete with chocolate ganache, a white chocolate swirl AND a birthday candle!!! They even brought extra plates so that my family could share!!! This was the highlight of my day!! What a beautiful gesture of respect and appreciation for a guest! Yes, indeed, the staff of the Traverse City Best Western are deserving of the highest customer service rating!! The facilities were immaculate and comfortable, and the breakfast buffet was amazing!! When I checked out, a very nice lady from housekeeping said, and a man from maintenance both said "Happy Birthday!!" It was clear to me that Dan, Carrie and the entire staff, are in this profession, because they enjoy providing quality service that goes above and beyond the industry average! I give The Traverse City Best Western Plus Four Seasons, the highest rating...EXCELLENT!!!!!! I'll will most definitely be back!
I wasn't sure about staying here as I hadn't done my research, but once we checked in I realized we made the right choice. The room was great. The atmosphere was great. The price was very good. The staff was excellent. This is a great place to create your "base camp" for a Traverse City vacation. I think they have a pool for your enjoyment as well as some other highlights, but this isn't where you want to spend your time in Traverse City. You want to go out and enjoy the area. So even though the hotel is great, it isn't a "resort", but you won't be disappointed.
We LOVED the loft "bedroom" for our daughter, although it did tend to get a bit warmer up there. Staff was very friendly and hotel and rooms were clean. We even got delicious cookies at the front desk each evening (which is more than I can say for our recent stay at another popular--and more expensive--chain, which is supposed to be known for their cookies!). Great hotel and great value!
My grandson and I spent a week there this July. The staff could not have been nicer. It was very clean and efficiently run. I would recommend this hotel to anyone. The pool was warm enough so it was comfortable for swimming, and they even had some toys to play with. They have fresh coffee in the lobby 24/7- a nice touch. The morning breakfast included the make-your-own waffle maker, so my grandson was happy with eating there. The location is close enough to get to many attractions, but not in the middle of the downtown craziness. I was told they have a shuttle service (but we didn't need it). I have stayed in many hotels over the years, so I have enough experiences to compare it to, and it ranks up there with some of the best. It is not a luxury hotel, but the people that work there, and the attention to the facility makes it a great choice for the Traverse area.
This place blew my family and I away! The staff was very professional and friendly in every interaction I had with them, really top notch. The breakfast was plentiful and very high quality, the whole family enjoyed everything we had. The hotel itself is very well appointed and designed in a very sensible way. No long walks from your car to room, very convenient. As great as all the above was, where this place really shined was the room layout. Traveling with two small children it's a convenience bordering on 'opulent luxury' to have a single hotel room with separate sleeping spaces. In this case, our room had a upstairs loft (for the kids) and and downstairs room for my wife and I. After having stayed the night previous in another hotel with a more traditional layout, I can attest the 'loft' configuration is vastly superior; I'll never go back tot radio all rooms when a loft room is available, it's SO worth the few extra dollars it costs. Lastly, though we didn't' leverage it this time, this hotel is pet friendly. The next time I'm in TC, our puppy is coming along; I can't wait!
This place was fantastic! The people at the front desk were deserving of awards. The room was clean and tidy. My wife said that she thought the room smelled a little musty, but I think it was the smell of new paint. It looks as if the room was recently renovated. This is a great place to stay. The kids and I enjoyed the indoor pool. It goes as deep as eleven feet.
This hotel was a great place to stay. From the time of check in to the time we check out the staff was wonderful. The rooms were very clean and up to date. The free breakfast was very good with a good selection. Parking was a little tough with a a full hotel. Over all a great hotel. We will definitely stay here again.
Great front desk service. Very clean facility. Everything looks newly updated. The room was large with a beautiful tile and glass floor to ceiling shower in the bathroom. The ONLY critique I have is that the lighting in the rooms are poor. Also be aware that the hotel does allow pets, so you may hear dogs barking during your stay. Morning breakfast bar has options for every palette. Clean, well stocked, plenty of seating. Coffee was good too and I consider myself a Coffee snob??. Location to old mission peninsula and downtown was ideal. If I need a hotel in TC again, I will definitely stay there.
A two nite stay for a relaxing visit to Traverse City. My wife and I were received by Christy who was friendly, informative and helpful. The location of the hotel is on the "main drag" and it is close to downtown (shopping and dining) tho not really close enough for walking but there is a free shuttle service for nearby travel. It is also close to the beautiful Bay, too,. The room was neat as a pin, well appointed and quiet (with a capital Q); no noise from the road or other rooms. The bed was quite comfortable--no complaint. The pool (which we did not use, mostly because idiot me forgot my swimsuit) was large and pristine. A complimentary USA Today welcomed us each morning. The complimentary breakfast offerings were numerous, hot and cold, and superior to what we often find. The staff was very, very, friendly and efficient. Tables were kept clear and clean. The place was spotless--everywhere. A full approval and recommendation from us.
We could not have chosen a better place to stay. Close to downtown and the bay. The staff was friendly, efficient and most of all helpful in answering all our questions about the area. The room was neat as a pin and well appointed. The complimentary breakfast was quite good, ample in choices, hot and cold alike and the staff was friendly, kept tables clear and the area was spotless. Lastly, it was, despite being on "the main drag," really quiet--no noise, either from the road or other rooms.
We were so impressed with the Guest services: Carrie and Derrek were outstanding. From the moment we arrived they went out of their way to assist us - We cannot find words to express our gratitude. They have a natural gift with people. We wish them the best and a bright future. Christy Brown was very kind and helpful, too.
The reception was warm and friendly over the phone and face-to-face. The room was extremely clean and the bathroom was spotless. I called before I arrived to let them know we would arrive prior to check in and the gentleman said it was no problem and offered to sign me up for the rewards program, which allowed early check in at other properties in the future. Very helpful, pleasant, and professional. I would return here the next time I visit Traverse City!
Best Western is in process with upgrading their top hotels to "Best Western Plus" and this is one of the upgraded properties. The room was very well done, reminded me of a Marriott Courtyard, which tells me that Best Western is "upping their game". A little pricier than expected but reflecting their move to more "upscale". Friendly and helpful front desk staff. Good breakfast.
We booked a king bed room at this recently renovated Best Western. When the shower in our room would not shut off, staff quickly upgraded us to a two room suite to make up for the inconvenience of having to change rooms. Pros: comfortable mattress and pillows, nice decor, close to downtown and not too far from Sleeping Dunes National Seashore, wineries, etc., very clean, helpful, friendly staff, very good wifi Cons: The elevator was not conveniently located. The included breakfast, which featured scrambled eggs, sausage and the usual assortment of motel breads and pastries, could have been better.
Hotel was remodeled from nearly the ground up a couple years ago. We stay here every time we come to Traverse City. The hotel and rooms are exceptionally clean. The staff is friendly on all levels from management to housekeeping. Extensive breakfast bar. I recommend looking into this hotel first if you're coming to Traverse City.
I had two repairs and they repaired them immediately with a good attitude. The hotel was clean and comfortable and quiet.. They had a shuttle that took me downtown to the cherry festival and I had a visited Traverse, MI bakery where they make amazing pies. I had rhubarb with ice cream that was delicious.at the Bakery - Traverse pie company downtown. There are food trucks there as well.
Hotel has just been remolded. Very clean rooms and very helpful staff. Staff went out of their way to make everything easy and smooth. Just spent just one night while I was waiting fly out. The free airport shuttle was great.
First time in Traverse City for the Cherry Festival and it was great. Great hotel and location to downtown is perfect. The hotel also provided shuttle rides during the fest which made it very easy to get around. Hotel staff was great and special shout out to Angela! Will definitely be back!!
Excellent location to our other destinations in Michigan, hotel was clean employees were courteous, continental breakfast was delicious with a variety of options available, hotel staff was always available to answer any questions we might have we did not hear any outside noises would recommend this hotel to friends to stay.
Overall excellent experience. Front staff very courteous and helpful. Room was super clean even on the pet friendly side. Pool was well maintained and super clean. Very quiet in the room despite being in the dog friendly part of the hotel. The manger, Dan, was very polite and helpful.
Greeted at front desk was very welcoming. Derek gave me maps, wrote out directions, and his enthusiasm was infectious! We are taking his recommendation for mission peninsula. Updated room with great shower. Lovely stop on my Lake Michigan circle tour with my mom.
This place was great! We stayed the weekend. The breakfast was good, always full. The room was clean and modern. The staff was over the top awesome!! We will be staying here again. We were also able to take our dog :)
The hotel has been remodeled and has a southwestern feel to it. We had a room on the main floor around the corner from the lobby and it was very quiet. Big plus for us was sitting under the open patio cover to enjoy breakfast and cocktails in the evening (We brought our own). The hotel does not have a bar. Breakfast was the typical free breakfast with cereals, waffles, eggs, biscuits and gravy etc. Everything was fresh and clean thanks to the staff member whose only task is to keep it fresh. She was very friendly. We will stay here again.
The Acomadation were real nice. We call Best Western for Closest B/W by Airport and this was it. The staff was very helpful and extremly nice.Didn't get a chance use any of the facilities provide because our flight had been canceled we wre able to secure a room here. We to leave at 5AM And the desk provided us with a to go bag because we would not be there for breakfast I thought this we real nice of them.They said they do this for anny check out before breakfast is served.
We were pleasantly surprised by the improvements in this always good hotel. The entire establishment is recently remodeled & furnished. It absolutely sparkled, all staff was pleasant & efficient. We saw families & couples without children & everyone looked happy to be there. The full hot breakfast was wonderful. We'll always stay there in the future.
We totally enjoyed our stay as a family. The hotel looks great. We loved the 24 hr pool, loved the fresh cookies each evening between 6-8pm, LOVED the 2 bed LOFT, loved the easy parking, loved the breakfast, loved the blueberry waffles at breakfast, etc.... Absolutely NO complaints!
The stay was wonderful but a bit pricier than other Best Westerns so it might not be as affordable for families with small children. Mattress quality was soft and might not be for everyone. The location was close to the highway but I found the depth of the swimming pool at a depth of 11 feet to be too deep for hotel guests. There was no hot tub at this location so I wondered why was this done this peculiar way.
We decided to stay in Traverse City at the last minute and called the Best Western based on Trip Advisor reviews. We got the last king room which was handicap accessible and unfortunately did not have windows. It was very clean and comfortable though and was very inexpensive. The bed and pillows were very comfortable and the room was very quiet. As with other Best Westerns, the breakfast was not very good with very few healthy options.
Nice hotel and comfortable beds, only concerns I had is the shower is setup so when you use it water goes all over the floor, there is only 1/2 a shower door. Ended up using several towels on the floor to keep it dry
My husband and I were both very pleased with every aspect of this hotel! It was renovated recently and looks beautiful (and you cannot beat the price!). The staff was also very friendly and helpful. There's cookies at the front desk each night but we missed it because we were always out doing something. The continental breakfast was also very good.
The hotel is beautiful renovated, unfortunately the rooms are small and the wall are thin we could hear everything in our room. The first night we we're awakened by loud talk several times in the night and the beds were extremely uncomfortable, I did mention something at front desk when we went down to enjoy breakfast. I then decided to contact the main 800 #, we were moved to a suite which was bigger but the beds were still hard as rocks. I did want to compliment the staff Carrie, Derek and Christy because they did try to accommodate unfortunately besides getting new mattresses there wasn't anything they could do.
Staff was helpful and friendly, from check in to maintenance. Everything was clean and well-maintained. Breakfast choices were varied and you could have a healthy breakfast. All in all a most pleasant experience. I needed to do laundry and the laundry room was clean.
Stayed for one night in rooms 129 and 130. Very nice, clean and comfortable. These were loft rooms with a queen bed on each level. Rooms have microwave, coffee maker and fridge. Staff was so professional and friendly. Good location and easy to access. I would stay again for sure!
I've been traveling to Traverse City every chance I get on and off for 15 years. My stay here was not pleasant. It was the second time I had stayed , the first was not so bad. We were checked into a room that hadn't been cleaned although seemed to be recently upgraded. We were moved to another which seemed better. The location was decent. The staff seemed disconnected, not unpleasant. The temperature control didn't seem to be working in the room we were in and were too exhausted to move rooms again.
All of the employees are very professional. We met one that was outstanding. Daniel at the front desk is exceptional. He is very courteous and friendly. We plan to stay here again in the near future..
The room was oversized, the front desk staff was very pleasant. The shower was the European kind with half a door. The breakfast was more than adequate altho typical of all BW. Unfortunately, there were some large families staying there with unruly children which made the breakfast experience less than pleasant, but not the hotels fault. Convenient location on main road. Downtown just a few minutes car ride away. We would stay there again when in the area.
Comfortable, clean room recently remodeled. Comfortable bed. All the staff we interacted with were very nice and courteous. Great price and value. The Free breakfast was tasty and there was a nice variety to choose from. Would recommend.
My husband and I were traveling through and looking for hotels that were nice but still allowed pets. This Best Western seemed to have been updated as far as décor and amenities go and allowed dogs of any size (we have a 70lb shepherd lab) all with a fairly reasonable rate. Overall- since we only stayed one night I'd have to say our stay was great! The staff was friendly and helpful when we were looking for a restaurant that also allowed dogs, they even gave us a map and directed us to the easiest route there and back. There were a couple stains on the carpet, a weird dent in the ceiling and a "modern" shower that did not have a full door which as a result our dog was in and out of the entire night whether someone was showering or not. However, thank you Best Western if we need you again we'll call!
The staff at this hotel is absolutely outstanding. The kindest people I have ever encountered at a hotel. We travel often and stay at a Ritz Carlton at least twice a year. The staff here is better then at the Ritz. We had an issue and the staff was genuinely concerned. They went above and beyond and even put us in a different room. The hotel is very nice and new. We stayed in the loft room and our daughter really enjoyed her space in the loft. Do yourself a favor. Book this hotel.
We stayed here just over 2 years ago and they've done a lot of improvements since our last visit. Very nicely remodeled! Room was nice and clean. The cookies in the evening were a yummy bonus. The staff were helpful and friendly.
Very friendly staff. Room was clean but there was insufficient lighting made the room feel dark. the room wasn't very big and there was no room for a comfortable chair. Nice upgrades to bath area. Kudos for the breakfast and the very friendly and helpful staff.
My buddy & I stayed here recently while passing through on a Michigan golf trip. I picked it because 1) it looked like the best bang for the $, 2) good reviews, 3) I kinda liked the 2 Queen loft option providing us a little separation and privacy. When we checked in the place wasn't quite as cool as it looked on their website but it was clean & comfortable enough which are my priorities when picking a hotel. Good location to downtown Traverse City being just a couple of miles down the road. They had a decent complimentary hot breakfast in the morning which we took advantage of. The ladies working at the front desk were also very friendly and helpful showing me places of interest to go check out. No regrets but IF I'm every in Traverse City again I'll probably look for somewhere else to stay along the lake or where there's some scenery.
We have stayed at a fair number of Best Westerns over the years and generally know what to expect. However, this location was exceptional. They have done a very good job of updating and maintaining this property. It is a great value for the price. The Staff is very good and helpful. They pay attention to detail. We would highly recommend stating at this Best Western if your travels take you through this part of the world.
What a really great place to stay. We reserved one of the rooms with a loft bedroom. Our daughter just loved it. The staff here go out of their way to make sure that you have good accommodations . When was the last time you received a call from the front desk asking if everything is satisfactory with your room. ? If we ever come back to Travis City, we will definately stay here again.
best western was perfect hotel to stay while visiting traverse city. close to most attraction (5-10) min. drive like front street to shop and walk about 20 -25 min to mission lighthouse and grand chateu winery on the way 15 min to turtle creek casino enjoyed the breakfast in morning to start day off.
Local staff did an excellent job correcting the error made by the corporate reservation department. Very convenient location and the staff was very good. Our room had a loft set up with a queen bed in the upper room. This would be perfect for children or another couple but not needed on this visit.
Nice front desk clerks. Clean, nice room. Comfortable. Nice towels. Our first ever hotel stay with our dog. Worked out great! Very convenient. If ever back in area would definitely stay here again. Would recommend. Thank you.
Place was very clean and friendly staff. Pool needed to be heated, but other wise the place was good. Breakfast was good,needs one thing bacon. Parking also was a little cramp. As you arrive the staff was so friendly.
We just needed to get out of town for a night so decided on Traverse City. This was a nice place to stay for a night. The pool was nice. We got in a couple hours early and had to waste a some time around town before being able to check in, because our room was not ready yet, but we did not schedule an early check in either. Over all, this was a nice place to stay!
We spent one night at the Best Western Four Seasons based on the TripAdvisor reviews. The hotel is very nice - either newly built or newly renovated. The check-in was very smooth and friendly. The room #105 was very nicely decorated with two queen beds, microwave, refrigerator, wardrobe and desk. The bathroom sink is RIGHT inside the door which is a little weird. The bathroom was newly renovated with a nice shower. The bed was comfortable and the room was VERY quiet. I think a thunderstorm was due to pass through town during the night, but I did not hear a thing. There was no noise from adjoining rooms or from above. The breakfast was one of the best I have ever had at a hotel. Three kinds of fresh fruit, yogurt and several toppings for the yogurt - granola, fruit and coconut. There were scrambled eggs, link sausage, biscuits and gravy, waffles, three kinds of juice, three kinds of cereal (is there a pattern of "three" here? :-) ) Cinnamon swirl bread for toast, regular bread, bagels, several kinds of muffins and Danish. All fresh and excellent. The only reason I do not give it a five rating is because of the minimal bathroom counter space and the tiny lumpy pillows. I have stayed in hotels in this price range that have a choice of firm, medium and soft pillows in the room all labeled accordingly. The pillows in this Best Western were small and lumpy. Overall, we would stay there again.
The room was very, very, dirty! The stairs up to the loft, had layers of dirt on them, the chair for the desk was covered in food and stains. The bathroom had a few sheets of toilet paper on it, was not even replace with a full room. A plastic cup was put on top of the light above the sink in the bathroom area and left. A dog keep us awake all night, This is our second stay at this BW. The first stay was just as bad, gave it a second try, will not come again!!
Immaculate,quiet,and the quality of the mattress and pillows were superb. What a pleasant surprise! .the bathroom was very up to date and everything was spotless. Kudos to the staff for a wonderful stay
Wonderful experience. Great facility, Friendly, Efficient Staff. Arrived early and they accommodated me. Everything about this facility was class. Free USA Today delivered to my door was a nice touch. Upon arrival they explained about the fitness center, pool, business center, free Wi-Fi and free breakfast
This was a great choice for my family to stay. Newly remodeled, large indoor pool with a deep end, clean rooms and a great room with a spiral staircase and a loft. Great hot breakfast in the morning that filled us up. We spent two nights during our spring break and had a wonderful, relaxing time. Kids swam and we worked out in the fitness room. Great pricing as well. Will be staying here again for sure! So glad we stayed here!
Currently staying here at the BW 4 Seasons in Traverse City, It is a nice property, rooms are clean. The location is very convenient to the downtown area and the local community center, and of course the beaches, trails and all of the outdoor things that TC has become so famous for. Staff is friendly and parking is also convenient.
We had a great time in Traverse City and a great experience staying at the Best Western. Christy at the front desk was helpful and friendly through-out our stay. We enjoyed clean, recently remodeled rooms, and friendly service! She recommended an excellent restaurant for a party of six and even booked our taxi. Thank you.
We recently stayed in the Best Western for a weekend getaway with friends. The hotel had been remodeled recently and was beautiful. They had a great breakfast in the morning in a very clean lobby and the breakfast had waffles and scrambled egg and sausage amongst other items. It was very nice. The staff however was over the top, very friendly and accommodating from the front desk to house keeping. Great job!!! I would definitely stay here again. The only bummer was there is not a hot tub, but we still used the pool and that was also clean and the pool area was nice and warm. A bonus since it was snowing outside.
The staff at the Best Western Four Seasons is first class. They are all very accommodating, and helpful and knowledgeable of the area. They are professional and very friendly. The location of the hotel seems very private, yet you are right near everything that you would want to visit in Traverse City.
The lobby is clean with a very friendly staff. The rooms are always very clean when you stay there. They have a shuttle service that is free that will take you downtown TC. Also enjoy the option of having a 24 hour pool.
Visited our grandson for his birthday and had him come to the hotel to use the pool and spend the day. When the folks at the hotel found out we were celebrating his birthday they made arrangements for us to hold our celebration in their dining area rather than back in our room and even gave him a birthday card signed by everyone. Again, a great experience and the General Manager, Russ, was terrific!
We stayed here over Easter weekend. Great location just minutes away from shopping, dining and entertainment.The facility and rooms were very clean. Beds were comfy. Staff were extremely friendly and helpful. Didn't get a chance to check out the 24 hour pool. Had a good selection to choose from for breakfast. We were really pleased with the experience. I would definitely stay here again in the future and I highly recommend this hotel to future travelers.
The room was clean and comfortable though not as large/roomy as depicted in photos. The staff friendly and helpful. The breakfast is decent and allowed us to save buying a meal out each day while on our trip. We enjoyed swimming in the pool that is actually deep enough to swim in.
Stayed here because of the weather. It was a big bed and very comfortable. I am glad that I was able to stay because the roads were not the best that night. I was glad that there was somewhere I could go. I am also very happy to say that everyone is very helpful and friendly.
The front desk staff was very helpful in suggesting restaurants and helping with the location of local bike trails and wineries. A very enjoyable stay and we plan to return when warmer weather arrives.
Convenient location, close to downtown. Nice view of the Lake, AWESOME service, nicely decorated updated rooms. Loved it! We will definitely stay here many more times. Our host Beth really made sure we were informed and taken care of. Even our dogs loved the stay. Very convenient to have our 2 fur kids with us!
Not your typical "chain" hotel, a very boutique feel and very special staff! Christy was exceptional! I travel often and this stay was quiet, very clean with a great breakfast too! I will definitely return to this hotel in the future!
Had a great check in. Very professional. Breakfast was very nice. Sara was very polite and on top of keeping everything full and the patrons happy. This was my first time staying at this location. I will stay here from now on. Keep up the great job!!!
Room was very clean and well kept. Staff was very friendly and helpful. I was curious why during the upgrade the bathroom electrical duplex was not replaced with a GFI type duplex. That could be an issue. All said we enjoyed our visit and time in Traverse.
The staff here was the greatest. We got here early and able to check in. Later that night we found a problem with tv in our room and they moved us to a different room without charging us. The new renovations are great. Will be staying here again next time we come up.
Great place to stay! We came for a hockey tournament with 11/12 year olds and the staff was very accommodating to our group of boys. I would stay if I came with my family as well. Place was very clean, price was great as well.
I found this hotel on Priceline got a great deal and will definitely return and stay here again. The staff exceeded my expectations, friendly, professional, helpful, reliable, above and beyond. The hotel is clean, the pool is nice and the full hot breakfast was delicious. Yes the hockey kids were having fun in the hallway, lol.
I cannot say enough about the positive experience that we had at this hotel. We stayed for 4 nights and did some skiing in the area, hiked in Sleeping Bear Dunes Park and enjoyed the local dining. Christy on the front desk was wonderful! She provided us with all of the information we needed to keep our days busy and make the most of our holiday in the area. The entire staff were always pleasant and cheerful. The pet-friendly room was outstanding...comfy bed and nice shower. Breakfast was very good each day. I wouldn't even consider staying elsewhere and will definitely be back to this hotel on our next trip to the area.
This was the best choice I could have made. Everything from the staff to the pool was excellent!!! Could not have had a nicer stay. The continental breakfast was amazing also. Usually when you are told you have a free breakfast, it consists of coffee, juices and bagels. This breakfast was wonderful. Eggs, sausage biscuits and gravy and waffles were just some of the items for breakfast. The pool was also open 24hours, which was great. Thank you Best Western!!
This was an ideal location for teams playing at Center Ice Arena. They let our kids play knee hockey in the spacious corridor away from other guests. The rooms were all new and refreshed. Very nice accommodations, very helpful staff and a great pool area. The breakfast was average, but nice for what your paying and perfect for a bunch of hungry hockey players.
The room was great with the second floor, the kids really enjoyed that. The breakfast was great and the front desk staff was exceptionally wonderful. I will definately be staying here again the next time I visit Traverse City!!
I have stayed in Traverse City every year for the last 12 years and this was my best stay ever. Our room was a suite with a loft. My girls enjoyed stay above us and it was very safe. Plenty of room for all of us. Our room was extremely clean, bathroom was amazing, the pool was wonderful! The staff was extremely friend, kind and helpful. Our breakfast was great and fresh, eggs, sausage gravy and biscuits, sausage, assorted pastries, yogurt, waffles, juices and fruit. They even make homemade cookies that are available 24 hrs. The front desk lady even came and picked up our plates when we were done eating. Very kid friendly. I hope that our group reserves Best Western every year!
Our Son is enrolled at NWMCC so we spent a Friday night at this Hotel. The Staff were both helpful and extremely personable. We brought along our Pug for her first trip ever. There is a nice area to walk your Dogs on the west side of the Hotel. We were also walking distance to the campus which was very nice. Our room was the King suite, located in the corner above the main entrance. It was nicely updated and perfect for our family. I certainly will be staying here in the future while our son is going to school there and beyond.
We stayed here for one night and did not have a car. The shuttle was perfect for getting to and from the airport and around the city. The drivers were friendly and made good suggestions about places to visit. The rooms were comfortable, but nothing special. We could walk to the Dennos Museum which had been on my list of things to do. Everyone was friendly and helpful.
This hotel is perfect for singles, couples and very family friendly. The staff welcomes you with open arms. They helped us (boyfriend and I) with any questions we had. Highly recommended and at a great price, especially for the area. Staying here again for sure!
I recently took a position in Traverse City and needed a short term location until my home was ready. My wife and I, along with our two cats, have stayed with Best Western for nearly a week at this time. Without and reservation I will tell all who read this that this hotel in very nice but it is the staff that commands a 4 star rating! From the moment we arrived, throughout the following days, ALL members of the staff were utterly polite and friendly. If you find yourself in Traverse City and in need of lodging, without hesitation I recommend and urge you to stay with some of the best people I have yet to meet. Thank you to the staff at Best Western Four Seasons for a tremendous stay! Jon V.
First time here...we had a first floor pet friendly room. The room was very comfortable. We had a 2nd door in our room to bring the dogs right outside! Great plus!! We slept great and the morning breakfast people were so very friendly and pleasant! Only thing I would add would be a short fence near the dog walk area as the traffic from the main road is a little scarey. Would definitely stay here again or recommend!
I was staying in Traverse for a hockey tournament wth 9 other families. Christy at the front desk was wonderful! So friendly and make sure we had everything we needed. Deb Kresnak in group sales was terrific! She arranged my room block and let us use the breakfast area for a team lunch. Housekeeping was friendly and overall it was a great stay. I would definitely recommend this Best Western to family and friends.
My son and I came to Traverse City for the TC Microbrew & Music Festival. The Best Western was very convenient, located close to downtown, had a complimentary shuttle and hot breakfast and full in-room amenities, including a fridge and microwave. The hotel was recently renovated, so all was clean and new. The beds were extremely comfortable, and the room cozy, especially after spending countless hours out in cold weather. We would definitely stay her again.
What a Clean & Friendly Hotel.. we stayed Feb.11-14. The Rooms were spotless as was the rest of the area.. Pool very warm & 11' deep !!, workout area also very nice. We encountered quite a winter white out during our stay, but with Christy & Carrie at the front desk they told us about the free shuttle they have ( be sure to tip your driver, ours were fun) The Lobby had a fire going, TV on & many newspapers to chose from, I spent some time there reading & visiting (when they were not helping incoming people) with Christy & Carrie they were so nice and always made sure we had everything we needed. A full Breakfast was set up every morning & Very Good !! our room was very nice and the Bed very comffy :) Cannot say enough nice things about this Hotel, very impressed with how clean & tidy everything was. I would also like to thank Beth at the front desk, again a very nice & helpful young Lady. We will be back for sure this Summer !!
We stayed here on a Saturday night when the hotel was sold out. We had amazing service from every staff member and the GM was even there when we checked in. I have worked in this business for many years and this hotel was beyond my standards! Keep up the good work!
I've traveled a bit in my left but never stayed at a Best Western so I had no idea what to expect when I arrived, in a snow storm, in Traverse City in January. To my delight, the check-in process took minutes and I was on my way to my room, which was comfortably warm and clean. The bed was wondrously comfortable and there were enough pillows to choose from that I found the perfect one. The HVAC in the room worked perfectly and kept the room at a comfortable temperature even when the outside temps dropped into the teens. The bathroom was clean, plenty of towels, and refreshed daily. Housekeeping was excellent. Breakfast was good, lots of options, but I'd avoid the eggs, all other choices were great. In all I would definitely recommend this hotel to anyone staying in the Traverse City area and will add Best Western to my list of preferred hotels.
We visited January 16th when the snow began to fall... We love snow, but wow was it a lot. We rented a loft room and it was so clean and modern without a speck of dust or mildew. The hallways are all connected indoors which is nice in January. The breakfast was The usual waffle bar, eggs, sausage, yogurt, toast etc. I thank the nice staff there as we arrived 5 mins before breakfast ended and they were so nice to help us out so my kids and us could eat. We didn't get the stare down some places have given us when arriving later than planned. Laundry was awesome, updated, and modern-- which I usually don't do laundry away from home, but needed to. This was a pleasant experience! We didn't have time to use pool. Staff was helpful. We definitely will be staying here again!
Very friendly staff, awesome breakfast and newly remodeled. Very nice sitting areas in lobby with fireplace and wifi. The king room we stay in was on the small side but very clean with large glass shower. Perfect for young families,there is a large indoor pool and great location close to all Traverse City activities.
My older daughter and her family were in Traverse City for vacation. I decided to bring my other daughters and grand daughter for a two night stay to hang out with them. I chose Best Western Four Seasons due to the rate and fact that the pool was 24 hours. We were only arriving late on Friday, so the girls and I could go to pool to relax and have some fun after our 4.5 hour drive. Hotel was nice and clean. Pool was awesome 7 good temperature. Beds were very comfortable, slept great! Staff was very professional, and caring. Very relaxing stay! Thanks. Would stay here again!
This re-modeled Best Western was absolutely beautiful. We were told that our room was a pet-friendly room and right by the dog run. Apprehension was followed by delight. Our room was a "triangle" shape and was absolutely beautiful! It was clean with lovely decorations and colors. It even smelled wonderful. We were more than pleased with this stay and plan on staying whenever we are in Traverse City for years to come. Thank you to the staff for their professional, friendly manner.
We had the pleasure of staying in the "triangle" room with the dog run right outside. It was a beautifully decorated room and it smelled wonderful. :) Thank you for giving us dog owners such a great experience!
We stayed at The Best Western and had a bad experience in our room. The room was not cleaned as we have had at other motels, hotels. The bathroom was not the cleanest as was the room. Another reason is that this is pet friendly. Dogs barking as the people had left leaving the dog alone. We complained but no action. We will never stay here again. So, I am not one to complain, but it was a bad experience
The hotel has been recently renovated and is very nice. We checked in and Carrie at the front desk was very helpful and efficient. She even helped us with an issue pertaining to our dogs. The hotel has a nice breakfast, indoor pool and workout facility and is very centrally located. Would highly recommend this hotel!
Due to power outages in the Traverse City area, we spent Christmas Eve and Christmas morning with the fine folks at the BW Four Seasons. The hotel is newly renovated and extremely nice and clean. The folks were as nice as could be. I highly recommend this hotel.
Room was nicely renovated, it was a bit small but it worked for us. Staff was very friendly and accommodating. Breakfast was good but they could use a bit more seating. Appreciate having a mini-fridge in the room, wish all hotels had one!
The site is newly remodeled and very nice with a modern and clean appearance. The staff was great and very helpful. Due to local power outages, many locals were also staying here and even though there were many pets along for the stay, we were not aware of any of them. The location is very convenient to all of the wineries and the shopping along Front Street. It is also easy driving distance to the local casino. The breakfast was good with more options than most free breakfast places. Will definitely come back.
This property was completely renovated. The room was extremely comfortable and very clean. The staff went above and beyond in everyway possible. I'll be staying there again. The breakfast was a nice touch along with the afternoon cookie. I love the pool.
I have been to several hotels that offer a free breakfast. This hotel has one of the better ones that I have experienced. The room appeared newly remodeled? The shower worked fine, however it was a somewhat odd layout. It was a walk in, that had glass on just 1 half (shower head side). If you don't aim the shower head correctly the bathroom floor gets wet.
On a real off season trip we decided to head to Traverse for some Christmas shopping, a nice dinner and spend the night. Had made a reservation here based on TA reviews. We almost had the place to ourselves, at the pool it was just us, at breakfast there were only ourselves and one other couple (apparently only 9 rooms were rented for the night). Prices get really really dirt cheap in the off season. But what stood out the most was the staff, the most helpful, courteous, accommodating staff we have ever met.
Our room was clean with a really good television and updated bathroom. Our breakfast hostess, Linda, made sure the food was fresh and hot. She was so pleasant to all the guests and many of us appreciated the hospitality.
Staff was helpful and informative. We met Glenda Thomason and she either answered every question immediately or found the answer for us. Wonderful stay in Traverse City and a large part of our enjoyment was because of Glenda.
Enjoyable stay, breakfast very good (liked the waffles as they had some taste compared to some places where pancake machines turn out tasteless cardboard; could use some fresh fruit offerings), room clean, staff very friendly, site fairly close to downtown. No street or neighbor noise to bother. Used Best Western Reward points to cover and this hotel required less than others that are comparable in cost; but it was definitely shoulder season time.
Our quick get away for our wedding anniversary led us to Traverse City, Michigan. Never having visited the area before but with prior experience with Best Western we didn't hesitate to make our reservations. The hotel decor was lovely and staff was extremely friendly and courteous.
Recently updated rooms, pleasing decor, walkin rain showers and a good and hearty breakfast. Friendly greeting by staff on a wintry evening made me feel warm. Check out front desk staff just as pleasant and efficient.
Fantastic! Newly renovated, quiet, super helpful staff. Shuttle (free) until midnight! Excellent breakfast included. Nice pool, great exercise facilities. I would stay again and again, and will book there for the next "Wine Tour!" We arrived super early but they let us check in anyways. They gave us great tips for travel in the area. Kudos to the staff on a job VERY well done!
We know that the service is great and if we are in need of help they are glad to do it. The rooms are clean and fresh. The breakfast is always good. Just a very pleasant experience when having to go to the hospital is on our minds.
My husband and I stayed the weekend of Nov 20 for 2 days. The whole experience was wonderful. I was skeptical because previously the building had little curb appeal. The renovations have completely transformed the place! It's beautiful and homey. The room we had was very clean and nicely decorated, including the bathroom. I'm a bit of a germaphobe when it comes to hotel rooms, but there were no concerns with this place. Breakfast was hot and delicious with many options. Staff is extremely friendly and helpful. Some jerk smoked either inside or with the outside door open which completely stunk up our room, but management took care of it quickly. Check-out day had snow on the cars, but an employee took the time to clear off everyone's cars! It seems they are very focused on guest experience and that is wonderful. Looking forward to staying again.
My friends and I stayed at the Best Western four Seasons this weekend. The rooms were spotless, quiet and so comfortable. The breakfast is very good and the area is incredibly clean. The staff was well trained, helpful and very pleasant. They were fast at check in, breakfast service and every other little need we had. Christy helped us plan a fabulous trip to visit local wineries. We will stay again!
I was in traverse for the annual iceman and have stayed in the past at different hotels. the buddy I shared the room with talked us into trying the best western this year. the room rooms had been renovated but the bed was hard and I did not sleep well. the hotel allows pets and we had a barking dog next door at 2 am. the front desk did not seem to take care of it. it was just enough barking to wake you back up as you were falling back to sleep. room had a slight wet dog smell which i could not place until the barking. our wonderful view of the fencing was a nice touch but I doubt there are better views unless you prefer the road or parking lot. .breakfast was good but we were in a hurry on the day we left so I almost missed my flight. it is nicely decorated. management needs to adjust the pool chemicals -they seem high and irritated the skin of two of my buddies - glad I did not use the pool. lighting in the pool is dark it seemed also. staff was nice but nothing over the top. for the prices charged - it was a city event so they took advantage - bad taste from that feeling with no enjoyable stay or rest.
The title pretty much summarizes it. There just aren't as many pet-friendly places these days that don't charge and arm and a leg for you to take Fido with you. The BW Four Seasons is on the more reasonable side for pet fees at $15/night. Of course, I'll never understand why it's a fee per night instead of per stay. If you stay three nights, do they have to work three times as much to clean the room? And having worked many years in the business, I've seen more damage done by children and drunken adults than by any dog. Anyway, the room was clean and had ample charging USB charging stations for your electronics. The location is right off a main street, so if you're particularly sensitive to road noise, this might not be for you but it wasn't an issue for us. The staff was especially friendly and easy to work with (e.g. housekeeping when we get a late start each day during our stay). There are a few lighthouses withing driving distance, wineries and the Sleeping Bear Sand Dunes. The rates are reasonable but more expensive on Fridays/Saturdays. To wrap it up, we'll stay there again.
Looking for a room? Traverse City, MI., the boardwalk of northern Michigan, has plenty of them-- condos, timeshares, camping grounds, beach shacks, a vintage landmark hotel, golf resorts, Mom & Pop motels (although certainly not your mom or dad)-- but few of them are for the unwary traveler. Unlike many of the gentle and traditional summer towns in the area, Traverse City lost much of its own innocence years ago, helped along by a nearby casino. That can mean that some of those rooms can not only be over-priced, but bear the beaten-down signs of peeling wallpaper and sagging beds that look like they might be rented by the hour. There is a bright spot, even if it's found under the unlikely sign of a Best Western. I also like Best Westerns, sometimes for the adventure in never knowing just what you're going to find. This Best Western Four Seasons may surprise (or even shock) some of those thrift-minded BW shoppers for two reasons-- the best part may be that the entire property has been given more than just a hasty facelift-- it is a totally refreshed, even redefined retreat down to almost every detail, both throughout and inside the rooms, the kind of rare venue that makes you wish you weren't staying for only one night as soon as you check in. I guess you could say the whole place is so bright and welcoming it makes you smile. The rooms themselves are so comfortably furnished they feel tailored in a very stylish and upscale way as if there really was a host preparing for your visit. All the amenities, beds, linens, fridge, microwave, effortless Wi-Fi connection have all been included, many discretely hidden in the console, but the wow factor clearly comes with a semi-glass shower with a true rain shower head (and controls removed to the other side) and, yes, in the cool lake nights, you can even sleep safely with the window open (a high barrier fence with neighboring backyards helps). There is an excellent bistro restaurant with full service (and bar) only a walk across the driveway. The second shock may be that this isn't one of those $99 specials-- although manyT.C. venues will jack up their rates faster than a casino dealer when the traffic allows. A full hot breakfast, free airport shuttle and parking, well-equipped gym and full-size indoor pool may help cushion the room charge-- but sometimes there are just places like this one where the service and the surroundings are just worth it. One sour management note however: with all these upscale touches, why not ditch those plastic glasses!
We will still use Best Western but not at this one . The service was helpful but the room was dark the view was a big wood fence about 15 ft from the window. Its wasn't what we were used to getting from Best Western. There is not much more to be said .
I have stayed at this hotel before and have always been satisfied. I knew they made improvements/renovations to the hotel but had no idea how incredible they were - WOW!!! Everything was amazing...breakfast space, lobby, hallway, elevator and the new guest bathrooms are incredible! Very well thought out and cannot wait to return!!!
I love very much not only the staff but the cleanliness of this hotel. The staff was very helpful and polite and I loved how clean and nice the swimming area was kept. The management staff did a great job leading and teaching the staff to be professional.
Our stay was two nights and the room was beautifully decorated, very close to Front Street attractions, pet friendly, great breakfast included, and with comfortable beds, microwave, mini frig, and helpful staff.
Nicely Renovated. Very Comfortable place to stay. Not onsite activities but near many activities including beautiful areas to walk along the water. Table & 2 chairs in room are convenient for reading or using computers. Only complaint is lack of space by sink for any personal items.
We were extremely happy to find that this hotel catered to people traveling with their pets. The room was immaculate, the staff friendly and the amenities perfect. During check-in, my husband inquired about a particular restaurant that we had noticed on our way to the hotel. The woman at the front desk (I wish I could remember her name) printed the restaurant's menu and also recommended the restaurant at the hotel next door. We ordered, my husband picked it up and we enjoyed an excellent meal in the comfort of our room. I wholeheartedly recommend this hotel!!
We were quite pleased with the Best Western in Traverse City. This was our first trip to town and found that the location was accessible to all areas we went to. The rooms were small and tight, but clean. Our entire family commented how nice it was to have staff who welcomes you and continues to be pleasant throughout your stay. Two thumbs up to Glenda for making our breakfasts bright and taking the time to chat with our daughter. She was excited to see if Glenda was working the breakfast area on our 2nd morning. Nicely done Best Western. Hope to see you maintain the hotel for years to come! The one suggestion I have is to get better lighting in the pool area.
Hotel was nicely decorated and clean. Desk attendant was very courteous and friendly. Easy access to room from parking lot. Nice breakfast area. Lots of pillows. Heater/Air had a continuous fan setting (for those who like to cover up outside noise and not have it turn on/off all nite).
This hotel has recently been remodeled so all of the accommodations looked new. Our room was very clean and nicely decorated. The only down part was that because we brought our dog, we needed to stay on the end of the hotel that was near the dog run. Our room was a loft room with a spiral staircase. Because the room was rather small, my husband and I both hit our head on the corners of the stairs at various times. Also, the size of our bed was a either a full or queen, I could not tell. We wanted a king but it was not offered in that section of rooms. My daughter loved the loft though - she had a nice bed and her own TV so she was thrilled. Plus being able to "go upstairs" to her own room was fun for her. She has already asked (twice) if we can go back to this hotel again. :) Overall, it was a nice hotel. The pool was beautiful and the breakfast was really good. The staff was also very helpful and courteous.
I cannot say enough great things about this hotel and it's staff. Everyone was extremely helpful, knowledgeable, kind, and accommodating. Christy was there for our check in and check out, and gave us a great overview of some fun things to do in TC. We were able to check in quite early, which helped out a lot. The room was very clean, and the bed comfortable. Breakfast was pretty good, and well stocked. They have a free shuttle that they share with 2 other hotels that was so convenient for getting to and from the downtown area. We used it all weekend and it really put us at ease knowing we didn't have to worry about finding parking and were able to enjoy ourselves without having to worry about drinking and driving. Overall, the entire week was a blast and we have this hotel to thank for such a great stay. I highly recommend it and we will DEFINITELY be back.
Overall, it was a favorable experience, price is a little on the high side. Room size seemed a bit crowded but overall acceptable. The early end too breakfast make for being rushed in the AM; another hour and 1/2 would be ideal.
Stayed for 3 nights in Traverse City Michigan. Close to town and area attractions and very very clean. Very helpful and courteous staff. We booked for two nights and stayed for an additional night. We were going to be close in area and decided to just stay there since we were happy with the service.
I had the opportunity to stay here while on a vacation with my mother. I had to bring my dog along, who is 14 years old and has some old age issues. Needless to say i was apprehensive about bringing her along, with all the trouble she can cause. My worries were completely unfounded The staff were so welcoming and friendly and even had treats for my dog at the time we checked in. The room we stayed in was immaculate and i couldn't have asked for a better stay in this hotel.
This Best Western hotel is excellent! All the rooms are newly decorated and very clean. We were able to bring our Shih-tzus and there was a nice area to take them out in. The breakfast was very good, and the employees go out of their way to make you feel welcome. Will be staying here again when in Traverse City!
I stayed here the night before a legislative ag tour of Northern Michigan, and the stay was just wonderful. The staff was friendly, funny and efficient during the check-in process, and very helpful in reminding me of the free hot breakfast and the 24-hour pool. Once I got to the room I found it nice and clean. Within 15 minutes the front desk called my room to make sure everything was as expected, which I think is a great practice. A lot of updated things, such as the docking station for charging my phone and all, made it extra special.
Overall the stay at the Best Western was excellent. The breakfast each morning was very good and the staff were very friendly and helpful. This was a girls weekend - party of four and we booked the Queen Loft room. I would not do that again. It was okay for just sleeping - beds were comfortable however; the layout of the sink and bath facilities was not good at all. Sink was placed right in front of the bathroom door so anyone using the sink had to move for the other to get in the bathroom. Also, no toilet facilities in the loft and a narrow, winding steps was not good for middle of the night trips to the restroom.
Nothing posh or extravagant but has everything needed for a short term stay at Traverse city. Room was neat and cosy. The stuff was friendly and helpful. And traditional American breakfast (waffles, scrambled eggs and gravy) included in the price was a nice addition which we used only once though. The hotel is close to a beautiful park but not a walking distance from the centre. But that is not an issue if you have a car which you normally do have traveling in the U.S.
On our Michigan trip this was the best place we stayed. Very clean, updated, even a charging dock for electronics (every hotel should have one!). Great service, very professional. A little further from downtown but really a great value and pleasant stay. The bed was absolutely super, love to take it home!
We stayed here two nights and had a nice experience. The hotel staff is very accommodating - there was a soccer meet in town during our stay and the motel was filled with yougsters. When the kids started runnning down the hallways at night, a call to the front desk brought a quick response and quiet was once more resumed. Great breakfast, immaculate rooms and breakfast room. Highly recommended..
Pros: price was affordable. Room was very clean. Room has a fridge and microwave. A/c and heat unit worked well. Staff was friendly. Fitness room was nice. Lots of pillows and blackout curtains. Separate shampoo and conditioner, some hotels only give conditioning shampoo, for someone with curly hair that's a nightmare so always pleasantly surprised when there is a separate conditioner. They even have free cookies for a night time snack. Close to downtown. Cons: Shower had the type of glass that doesn't go to the other end of the wall. This is just a pet peeve, but I think it's more drafty. Toilet paper and tissues were scratchy and low quality. Result: I'd definitely stay here again!
We were very pleased with our stay at the Best Western in Traverse City, MI. The staff was extremely pleasant and helpful. The accommodations were excellent, from the rooms to the pool and fitness center. Breakfast was included and it was plentiful. The hotel was extremely clean and neat. It was a very short walk to the beach and walking distance to town. They also offer a free shuttle service.
A great hotel to book ahead at. The only draw back I found was trying to get out of the parking lot with busy traffic out front and no restaurant on premises. Surprised at how room rates increase for the weekends when you are staying a longer period including days during the week.
This hotel stood out due to the amazing front desk staff. Very knowledgeable about the area and extremely accommodating. The breakfast was above average. Overall we would stay there again.The location made for it very easy to enjoy the wine tasting experience on both sides of the bay, large choice of restaurants, the down town shops and the water front. It is located on busy street but we heard no road noise at night. It was clean and bright lighting.
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