ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Plus Towson Baltimore North Hotel & Suites, Towson

3.5/5  - basé sur 689 notations.
1100 Cromwell Bridge Road, 21286-2216, Towson, United States - See map
Best Western Plus Towson Baltimore North Hotel & Suites - Exterior The Best Western Plus Towson Baltimore North Hotel & Suites is ideally located in the center of Towson. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the Best Western Plus Towson Baltimore North Hotel & Suites! Towson, MD is located near Baltimore but away from the rush of the city, so our Towson hotel guests can enjoy their trip. For travelers looking for hotels near Baltimore, the search is over. Our Towson hotel delivers a great location, competitive rates and the friendliest service in town. With a convenient location, we're a favorite destination for reunions and corporate travel. The universities and various sports tournaments, including baseball, are all located near our property, making it easy for guests to commute and save time. Hotels in Towson are close to Baltimore area events, too. Tourism of the Baltimore area is what's on the agenda for many of our Towson hotel guests, and it's a breeze to do from this location. In fact, Baltimore tourism and tour groups leave from this area, so there's no worry about dealing with commuting or driving during rush hour in the city. Towson, MD hotels are near Preakness, and we make it simple for travelers to visit attractions or make it to business meetings. At our Towson hotel, we're a home away from home for employees of John Hopkins University and Hospital, GBMC Medical Center, Good Samaritan Hospital, the District Court of Maryland, and Black and Decker®. The University of Towson, Goucher College, Loyola University MD, and Morgan State University are all nearby. The MD State Fairgrounds are also just minutes away for our Towson hotel guests. We boast a suburban feel close to an urban area, with free parking and an outdoor pool. For businesses or special events, take advantage of our large ballroom area, flexible meeting spaces, experienced staff and even a wedding liaison. Reserve a comfortable, quiet room at the Best Western Plus Towson Baltimore North Hotel & Suites today! Management reserves the right to refuse to provide accommodation to persons less than 21 years of age unless accompanied by a parent. Identification is required at check-in.

Best Western Plus

Towson Baltimore North Hotel & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
GreenLeader Silver
 
based on 691 guest reviews
NOTE ISSUED
Excellent
228
Very Good
236
Average
107
Poor
65
Terrible
55
REFER TO NOTICE
Business Business
154
Couples Couples
104
Family Family
305
Friends getaway Friends getaway
45
Solo travel Solo travel
62
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Fantastic value"

5
09/11/2018

Searched Trip Advisor and other sites for a REASONABLY PRICED place to stay for two nights while visiting my daughter who is moving to Towson. Took a chance with the Best Western Plus and couldn't have been more pleased. Property very clean , even while work being done. Rooms also very clean and beds quite comfortable. Each and every staff member quite friendly and accommodating, constantly asking if there was anything they could do to improve our stay. Breakfast fare was plentiful and kept well stocked. Even when a huge surge of people occurred, the breakfast attendant managed to constantly replenish breakfast selections. Nearby shopping is a plus! Best Western Plus will be our "go to" spot when visiting our daughter!

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear nomakm, We are so glad you found our hotel and had a great experience! We look forward to welcoming you back each time you come to visit your daughter!

"ALISHIA HALL"

5
09/11/2018

My husband and I stayed in the hotel a month ago and I would love to praise Alishia Hall for her excellent job she does she is very friendly an loving person she goes out of her way to make you welcome and puts a smile on your face I would like you to share this with you an everyone She also deserves a raise Sandy

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Excursion48211621109, Thank you so much for staying with us during your recent visit to the Towson area! Alishia is a great asset to our team and thank you for taking the time to recognize her! We will make sure to pass along your praise to her and we look forward to having you stay with us again in the near future!

"Overwhelming animal smell."

5
05/11/2018

The king suite I was assigned had an overwhelming animal smell as animals had clearly been in there. The sofa was so badly stained that we were unable to use the cushions. Dirt was layered with dust on both window mounted heating/cooling units. Motion detector lighting causing lights to come on in main living room area making sleeper sofa unusable. Staff unhelpful when asked for basic help. Witnessed spraying of paint above front hotel entrance while guests using door causing guests to get paint in their hair. No restaurant or bar available and exercise room closed for renovations but full price charged by hotel. This hotel is a complete joke.

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Rayrossman, Thank you so much for staying with us and taking the time to review your stay. I want to apologize for the experience you had with us. I have reached out to you directly to further offer apologies and see if we can rectify the situation. We are undergoing a renovation, and hope to have you back with us once the renovations are complete!

"SharonB."

4
05/11/2018

This was a most unexpected experience, I had checked into a nearby hotel and didn't like it, I called Best Western Plus and spoke with Ms. Bria, she said I have a room, I can take care of you, this young lady made my day, she was professional and if I needed anything she would be glad to help me, I did need help and Ms. Bria helped me again, with a nice smile. The service here is excellent, my room was clean and comfortable. I was only staying one night but it was such a great experience I stayed another night. Thank you Ms. Bria and BWP.

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear SharonB, Thank you so much for staying with us and taking the time to review your stay! We are so glad you had such a great time with us! We will make sure to pass your praise along to Bria and look forward to having you with us again soon!

"Top notch customer service, great experience."

5
01/11/2018

We enjoyed our stay here. The customer service was so good. We were upgraded, and the employees were always happy and willing to answer questions or just chat in the lobby. It looks close to the highway but there was no sound problems. I highly recommend this place even if you just want to get away for a little while.

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Ray J, Thank you so much for staying with us and thank you for the great review! We are so glad you had such a pleasant experience with us and we look forward to your next visit!

"Consultant"

5
26/10/2018

Last minute search and it was fantastic!! Clean, spacious, convenient and an amazing staff! This was the best inexpensive stay I have ever had!!! The location was perfect with phenomenal access to interstate!

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear rwbprof, We are so glad you found our hotel during your recent visit to the Towson area! We are so pleased you had a great stay and thank you for taking the time to review your experience with us! We look forward to having you with us again soon!

"Good Hotel for Out of Town Business"

4
26/10/2018

Besides having to wait a long time to check-in, due to only one staff member working on a Monday at 5pm, my five day experience with the hotel was very nice. Room was comfortable with plenty of outlets and breakfast was nice. Staff was overall friendly. Bathtub/shower had some mold areas that could have used some cleaning.

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear ginagh2018, Thank you so much for choosing our hotel during your visit to the Towson area! We are glad you enjoyed your time with us and look forward to your next visit!

"Quiet, comfortable, good amenties, good breakfast, every staff member pleasant and helpful."

4
25/10/2018

Location great. Every single staff member was pleasant, courteous and helpful. Everything was in working order. Room was comfortably large with a good microwave and refrigerator and TV. Quiet. Comfortable bed. Good bathroom. In-room thermostat.

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Nancy W, Thank you so much for choosing our hotel during your recent visit to the Towson area! We are glad you had a great experience with us and look forward to your next visit!

"Nice BW in Towson"

4
20/10/2018

Great location in Towson, easy in and out off 695, pleasant staff and very large rooms, near everything in Towson and easy to access other parts of Baltimore metro area. The Vietnamese restaurant is no longer there but you are very close to many options.

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Khlndn, Thank you so much for staying with us and taking the time to review your stay! We are so pleased to hear that you had a great experience and that you enjoyed our large rooms and pleasant staff! We look forward to your next visit with us!

"General manager"

5
20/10/2018

We had a wonderful experience with the hotel the hotel staff went out of there way to make our stay great The general manager Mark was very friendly and kind and deserves a raise as well as the rest of the staff. I will be telling everyone to stay at your hotel and look forward to staying there again in the near future. Sandy Moore

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Classygal532018, Thank you so much for choosing to stay with us during your recent visit to the Towson Area! Thank you so much for the kind words and thank you for recommending our hotel to your friends and family! We look forward to having you stay with us again soon!

"General manager"

5
14/10/2018

After a very rocky start to our reservations (10days) Mark the general manager bent over backwards to compensate for errors made by other associates in which he had no control of. (Expedia reservations) He NEVER argued with me being the “customer from a nightmare” only being as accommodating as was humanly possible . I suggested that he add biscuits and gravy to his breakfast menu... the next morning there were homemade biscuits and sausage gravy for breakfast! If you are interested in being treated like royalty at a very reasonable price this is the hotel for you! OBTW Mark needs a HUGE promotion. (Philip and Sandy from Bend Oregon)

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Philip M, Thank you so much for staying with us and taking the time to share some kind words! We are so glad you enjoyed your experience and look forward to having you with us again soon!

"Surprised that this is a 3 star hotel!"

3
10/10/2018

We booked this hotel via express deals on Priceline since it was listed as 3 stars. We were so disappointed when we saw it was a BW Plus. I would NOT call this a 3 star hotel. To me, a 3 star hotel is a Hyatt Place or a Marriott. The building is really old and dingy; I would equate it more to a Red Roof Inn. They did attempt to renovate, but it just wasn't enough. Also, the front desk was nice, but it still wasn't enough. The pros? Right off the highway -- although the area was a little sketchy. They did have a breakfast and grab and go option. The cons? Just not a nice, clean hotel. Maybe more like an old office building.

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear ps12, Thank you so much for choosing to stay with us and taking the time to review your stay! We are sad to hear that we didn't meet your expectations. We are beginning renovations next month, and hope to have you back once all of our renovations are complete!

"Great Hotel"

5
03/10/2018

When we go to Baltimore we stay at Towson Baltimore North from the moment we arrived till we left we were treated like family everyone was very nice the hotel is nice the breakfast is good hot foods looked good a nice selection of food

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Mikeymoose1421, Thank you so much for staying with us during your recent visit to the Baltimore area! We are so glad you enjoyed your time with us and look forward to having you again soon!

"Outstanding staff"

5
22/09/2018

We spent 3 nights at the Best Western in Towson and every morning Rita would bright our morning with her warm smile and great service. In fact I found everyone on staff at the hotel had a very positive attitude and made our stay special.

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you so much for staying at the Best Western Plus Towson during your recent visit to the Towson area! We are so glad you enjoyed your time with us and enjoyed the great service from our staff! We will make sure to pass along your praise to Rita and thank you so much for taking the time to review your stay! We look forward to having you with us again soon!

"Close to Baltimore"

4
11/09/2018

Convenient to Baltimore City/beltway without staying in the city. Very close to restaurants. Older hotel but clean and comfortable. Parking lot is well lit. Free breakfast is convenient and adds value.

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear dakotagsp98, Thank you so much for choosing to stay with us during your recent visit to the Towson area! We are glad you enjoyed your time with us and look forward to having you stay with us again soon!

"If only the rude bar tender girl was replaced this place would be the best in Towson."

5
11/09/2018

I love the staff and everything about the place all but the onoe bartender girl during the week. I love how the rooms are always clean and they breakfast in the moring is good. The gym is awsome and the staff team is sweet.

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear DavidCrocket420, Thank you so much for choosing to stay with us this past week! It was a pleasure speaking with you in the mornings. Thank you for your advice on hotel improvements and are glad you had an overall great stay with us!

"Great place to stay"

5
11/09/2018

Great hotel.. easy off and on highway ramps. Close to several places to eat and shop. I will be back again as my group and I come to this hotel twice a year. Steve and Sam were very accommodating. One of our favorite places.

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear 368kimberlyt, Thank you so much for continually staying with us each year! We are so glad you enjoyed your experience again and we look forward to your next visit.

"Sassy scrappers"

5
10/09/2018

We are a group of 14 that come twice a year for a retreat we scrapbook in the glen eagle or dulaney room. We never leave the whole weekend . Steve is one of the employees there and he checks on us all weekend long gets us anything we need ... he is the best. We have been doing this for at least 5 years and Steve has always taken great care of us. Brandon is the man that helps us book our sleeping rooms and the scrapping room he is terrific also . The staff here is great they take care of us very well . Wouldn't do this anywhere else . If you need a place to stay go here and ask for Steve I know he will take care of you.

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Gail W, It is always a joy to have your group with us! Thank you for the praise and we look forward to your next stay with us!

"Always clean and service is friendly"

5
10/09/2018

I belong to a scrapbook group and we have been staying here for several years. We rent rooms and a conference room to scrapbook in. The staff is always very helpful in providing us with what we need. Rooms are always clean and we are always well taken care of. Love scrapbooking here! The staff is always friendly - Steve is the best, very helpful, friendly and accommodating. Sam is wonderful - knows how to take care of his guests, answers all our questions and very helpful. Can't say enough good things about these 2 gentleman. Fabulous stay at Best Western! We'll be back in March.

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear jmw1128, We are so glad you had yet another great experience with us! Thank you for taking the time to review your stay and we can't wait to host your next group!

"My "go to" hotel in Towson"

4
28/08/2018

I travel to Towson for business. I'm looking for a hotel that is clean, safe and quiet this fits the bill. I have always found the front desk guest check in staff to be friendly and welcoming. The guest rooms are clean and the beds are comfortable. The location of the hotel is quiet - it does not back to a major interstate. I like the fact that they have surface lot parking and I can get in and out quickly.

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Chrisd, Thank you so much for choosing our hotel as your hotel of choice during your business trips to the Towson area! We are glad you enjoyed all aspects of our hotel and we look forward to your next stay with us!

"Best Western Plus Towson"

3
21/08/2018

Great location in Towson.Hotel needs upgrades in bedrooms and needs detail in cleanliness. Customer service is ok. It does not have public transportation nearby. Hotel staff should have better orientation on where to go etc.

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Natimarileo, Thank you so much for choosing our hotel during your recent visit to the area! We appreciate your feedback as we work hard to continually improve the guest experience for our future guests. We look forward to the opportunity of hosting you again in the near future!

"Poor choice"

1
13/08/2018

We were visiting my daughter who attends Loyola University. The hotels closer to campus were booked so we chose this location for its proximity and decent reviews. The lobby AC was broken and there were people milling about outside drinking, smoking, and carrying on the parking lot like a frat house party. Not exactly what we were expecting. It was pretty sketch driving up. The hotel had a smell or funk to it like something old and musty. I just think it needs a good deep cleaning and keeping the exterior doors closed to keep the dampness out. The smell was in our room too and the edges of the room, especially bathroom, were grubby or dusty and full of...stuff. Maybe because we arrived so late we got the last of the pickings?

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you so much for choosing our hotel during your recent visit to the area, and thank you for taking the time to review your stay. Your feedback helps us improve our hotel for our future guests. I apologize for the experience you had with us and have reached out to you directly to further discuss your stay.

"Friendly staff"

5
25/07/2018

The breakfast is AMAZING! The staff were pleasant, helpful, and professional. The General Manager was around and asked several times how my stay was going. The room was clean and comfortable. Overall, my stay was wonderful.

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Marthur2018, Thank you for choosing to stay at the Best Western Plus Towson, Baltimore North Hotel and Suites during your recent visit to the area! We are so glad you enjoyed your time with us and thank you for taking the time to review your stay. We look forward to having you stay with us again soon!

"Nice clean hotel,good continental breakfast"

4
20/07/2018

Nice clean hotel. Comfortable beds, bathrooms could use updating/in shower and ceiling. But otherwise all ok. Breakfast was good as well. If traveling to Towson again, this Best Western would be my choice. Good hotel , best in area.

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Faraiap1982, Thank you so much for staying at the Best Western Plus Towson during your recent visit to the area! We are pleased you enjoyed your experience with us and found our hotel to be nice and clean! We look forward to having you with us again in the near future!

"Came for event nearby"

3
20/07/2018

Stayed here with my daughter's track team and there are some pros and cons. The pros are morning breakfast with a variety of eats, pool, free parking, and a bar for adults to unwind and relax. The cons were that the beds were entirely too small and uncomfortable for a double room and there is work that still needs to be done in some of the rooms. Our ceiling had two huge water stains above one of our beds and there were cracks in the walls in the shower. We had to call twice for face towels and there was a smoky smell in our room. Also the what in the room could use a very very deep clean. The hotels not far from pfchangs in the Cheesecake Factory and Morgan State University. If we ever come this way again I personally wouldn't recommend it

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Millyj, Thank yo so much for choosing our hotel and taking the time to review your stay! We are glad you enjoyed our complimentary breakfast, pool and bar and I have reached out to you directly to talk further about the areas of opportunity you presented. We will make sure to make the necessary corrections in order to better serve our future guests.

"Pratical, yet good stay"

4
19/07/2018

It was clean. Everything worked in the room. It wasn't a HIGH end type of hotel but it was a good stay and practical accommodations for the money. I could stay again and I could recommend it for someone else.

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear agj67aj, Thank you for choosing to stay at the Best Western Plus Towson! We are delighted that you had a good experience with us and would recommend our hotel to others! We look forward to having you with us again soon, and thank you for taking the time to review your stay!

"Readiness NCO"

4
16/07/2018

I've stayed here twice. The first time was by chance, but the second time was on purpose. It isn't a new hotel and it needs some updates, but overall a great hotel with great employees who seem to appreciate their customers. It's clean. The Continental breakfast is good. So the need for minor updates is zeroed out by the Staff. I would stay here Everytime I am in the area. Thanks Best Western.

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Jessica C, Thank you so much for choosing to stay with us during your recent visit to the Towson/Baltimore area! We are so glad you found our hotel clean, enjoyed your interactions with our staff and enjoyed our complimentary breakfast buffet! Thank you for taking the time to review your stay and we look forward to having you with us again in the near future!

"80+ degrees in the elevators and hallways, filthy breakfast area"

2
05/07/2018

This property was previously well reviewed. Unfortunately it has seen better days. We arrived for a funeral and needed to be in suits and dresses for the funeral. The outside temperature was in the 90s. Unfortunately it was not much cooler in the lobby even at 9 PM and the elevators were easily in the low 80s as were the hallways. It remained the same overnight, and in the morning we were dripping sweat just getting out to the car. The bathroom light fixtures were corroded, the side of the sink cabinetry was dirty, and the bathroom wall paper was marred and unrepaired from where previous appliances had been removed. The quality of the beds, however, was good and the room air conditioner did work well. The Wi-Fi was so slow I could not connect to my office software effectively. The breakfast area at 8:30 AM demonstrated no clean tabletops and all of the trash cans were completely full. The staff member responsible for the area was quite perturbed when she was informed food items needed to be replaced, which were empty.

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Mark D, Thank you for choosing to stay with us during your recent visit to the area and thank you for taking the time to review your stay! We would first like to apologize for the less than satisfactory stay you had with us. I have reached out to you directly to discuss each area of opportunity in further detail. Unfortunately you must have been with us during the day our lobby air conditioning went down; however, everything is now back up and running. We look forward to speaking with you further!

"Dated Hotel for the money"

2
01/07/2018

Overall the hotel isn't that bad, location is great as far as being right off the freeway, however secluded as in nothing within walking distance. This hotel is dated with the old popcorn ceiling and decor could use some updating. For me the price charged was too high given other choices in the city for the overall condition, not to mention the water was shut off for the day with only an apology and no compensation. We checked out from our planned 5 day stay before this inconvenience and checked into another hotel for only $20 more and much, much newer accommodations. I would not stay here again or recommend this hotel given its current decor, not so comfortable beds and fees charged.

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Icjlund, Thank you for choosing to stay with us and taking the time to review your experience! I want to first apologize for the water being shut off during your first night with us. We did have a necessary repair to our water lines, which caused the water to be turned off during the day. I have reached out to you directly to ensure we have done everything to remedy the situation and we hope you give us another chance to provide you with a great hotel stay!

"Terrible!!!"

1
25/06/2018

The front desk employees are in no hurry to help you, I waited 20 minutes to get checked in because the lady was on the phone, it was late and I was very tired. Then I didn't see a vending machine so I had to go get a water from the front desk and had to wait 15 minutes to pay $7 for a water, soda and small bag of chips because she was looking up good places to jog nearby. The final straw was the water was off all day the following day and when I came back from work very dirty and sticky from the heat there was no hot water at all. This apparently happens often, if you read reviews other people have stayed and not had hot water. I called the front desk to get an idea of when the water would be working again and I was told that the boiler was turned on and that's all she knew. I said well is it going to be days, hours what? She said I don't know but I don't think days. I was just dumbfounded by this response! Never! Never stay here!!!!

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Avsevenx, I want to first apologize for the experience you had with us. I have reached out to you directly to make sure we rectify the situation with you. We did have a necessary repair to our water lines, which caused the water to be turned off for the day. The repairs were successful and everything is back up and working properly now. I look forward to speaking with you further and hopefully have the opportunity to provide you with a great experience in the future.

"Not the 'BEST" Hotel!!"

2
22/06/2018

Outdated hotel, back to the 60s: old carpet or at least, orange and yellow colours in hallways, dark brown carpet in bedroom, wallpaper...(!!!), no restaurant (only basic breakfast). Not very clean: i.e. floor in breakfast has never being swept during my stay (one week), sticky floor, sticky tables. No valet service, you are on your own carrying luggage!! Although the staff is friendly and is helping while there is an issue. Special thanks to Alexander who went overboard for helping me. The Manager intervened for resolving a couple issues. A/C is noisy. The Bar is "lively" specially from Thursday till Saturday, the bartender is fun to watch. BEST: location. Off #695, close to Goucher College (where I attended workshop), ample parking. Overall: pricy for the value. 311Anne

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear 311anne, Thank you for choosing to stay with us during your recent visit to Goucher College! We also appreciate your feedback as we are continually striving to improve the guest experience. I will be sure to share your comments with our department heads to give praise to our front desk and bar staff, and to make the necessary improvements you pointed out. We look forward to having you stay with us again soon!

"Visit to Baltimore"

4
18/06/2018

We booked this place for two days two rooms. A nice place to stay while traveling. A budget hotel. Has a dining place and a Bar It has free Parking and is easily accessible. It provides free shuttle to downtown and around five mile from hotel. Rooms are decent will all facilities.

Best Western Pl... M, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Vijay K, Thank you so much for choosing our hotel for your recent visit to the Towson/Baltimore area! We are glad you enjoyed your time with us and look forward to having you with us again soon!

"Leaky"

3
02/06/2018

The room was nice but there were smudges on the wall that i pray was ketchup...The toilet holder was not there the had the toilet paper on the back of the toilet...The ac unit wet up the floor and my belongings and they didnt offer anything no discount no coupons nothing but ill tell housekeeping

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Daria F, Thank you so much for choosing to stay with us and taking the time to review your stay! I apologize for our accommodations not meeting your standards and I have reached out directly to further remedy the situation. We will certainly fix the problems with your room and appreciate you bringing these areas of opportunity to our attention so we can better serve our future guests.

"Great visit!"

1
29/05/2018

The hotel is located in an ideal place for getting to the venue where I met with family and friends. I look forward to returnung at a later date when I have time to enjoy the amenetirse that are available.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Pzanaida, Thank you so much for choosing to stay with us during your recent visit to the area! We are so glad you enjoyed your experience with us and we look forward to serving you again in the near future!

"Great value"

5
25/05/2018

Great value for the money. Perfect location for a visit to Towson University. Very friendly staff, clean rooms, comfortable, and has everything I need. The breakfast is a great bonus. I will be returning to this hotel.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Bobbyrnes, Thank you so much for the glowing review! We are so glad you enjoyed your time with us and we looking forward to hosting you during your next visit to the Towson area!

"Staff Excellent"

4
21/05/2018

Staff at the hotel from reservations, reception, housekeeping, breakfast services and all - really excellent, professional and kind. Genuinely making your stay as comfortable as possible. Handicap room is clean and comfortable.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Lorrainek445, Thank you so much for choosing to stay with us and thank you for taking the time to write a review! We are glad you enjoyed your time with us and look forward to having you with us again soon!

"Towson BW"

4
19/05/2018

I have stayed at this hotel several times. It is located close to family and is very convenient for getting to Baltimore, DC and the surrounding area. The breakfast is always excellent and the lobby bar makes for a nice quiet place to unwind with a local wine. The restaurant has closed but that was never really a 'drawing card' for me. The staff is always friendly and courteous and the place is always clean...what more can you ask?

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Itcsjr, Thank you so much for continually choosing our hotel during your trips to the Baltimore/Towson area! We are so glad you have enjoyed all of your experiences with us and we look forward to hosting you again in the near future!

"Nice stay near Baltimore"

5
16/05/2018

We loved this nice hotel. We enjoyed a great complimentary breakfast there, especially the service of and the talk with Marie, a member of the breakfast staff. We visited a friend in Baltimore. Next time again.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Helmuthaberlandt, Thank you so much for choosing to stay with us during your recent visit to the Towson/Baltimore area! We are so glad you enjoyed your recent stay and your complimentary breakfast buffet! Thank you for taking the time to write a review and we look forward to having you stay with us again soon!

"Good Deal for the Price"

4
08/05/2018

I don't usually stay in Best Westerns, but this one had a Suite, and I really wanted a sitting area for this trip. The room was very spacious. It was a little dark; the walls were a deep red, and that made the dimly lit room seem very dark. The Bar was very nice; the breakfast was better than expected and included eggs, bacon, sausage, biscuits and gravy, in addition to many cold items. The mattress was comfortable, but the pillows were a little hard in my opinion.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear MrsWho2018, Thank you for choosing to stay with us during your recent visit to the Towson area! We are so glad you had a great experience with our spacious rooms, bar and complimentary breakfast! Thank you for taking the time to review your stay and we look forward to having you stay with us again soon!

"A great night's rest."

5
07/05/2018

We were on a long road trip and were greeted with a smile and quick service with answers to all of our questions. The beds were comfortable. The breakfast the next day was exceptional with great staff. I would recommend this hotel.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Kadan612, It was a pleasure to serve you during your short stay at the Best Western Plus Towson. We are so glad you enjoyed your time with us and thank you for taking the time to review your stay! We look forward to having you stay with us again in the near future

"Great bar!"

3
08/04/2018

The best thing about stay was the bar. The walls are thin and tub needed to be replaced or a good cleaning. You can tell the place hadbeen remodeled. Great location though, close to mall and other stores.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Tryna01, Thank you so much for choosing to stay with us, and thank you for taking the time to review your stay! We are so glad you enjoyed our bar and were able to recognize our newly renovated rooms. We look forward to having you stay with us again soon!

"Easter weekend"

4
02/04/2018

Conveniently located off Baltimore beltway. Free parking. Staff was exceptionally accommodating. Breakfast included both hot and cold selections. Only negative was breakfast ends at 10am on weekdays. Wish it was extended to 11 everyday. Solo trip,and I felt safe

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Rosalind J, Thank you so much for choosing to stay with us during your visit to the Towson/Baltimore area! We are so glad you enjoyed your time with us and hope to have you with us again soon. Thank you for taking the time to review your stay!

"Better than expected"

4
29/03/2018

Based on some of the reviews here, I wasn't sure what to expect. It was all fine, especially for the price compared to other hotels in the area. Our room was clean and was large, the AC/heat worked well and wasn't too loud, breakfast was good and well stocked, all of the staff we encountered were friendly and attentive. My only complaints were: the mattress was too firm for me, the blankets were really thin and you do hear noise from the hallway and next door rooms. But for the price and location, I'd stay here again.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Gandycat, Thank you so much for choosing to stay at the Best Western Plus Towson, Baltimore North Hotel and Suites during your recent visit to the Baltimore/Towson area! We are so glad that we were able to exceed your expectations and thank you for taking the time to write this honest review of our hotel. We look forward to the opportunity of hosting you again in the near future!

"Great Value and Location!"

5
13/03/2018

We always stay here when visiting our daughter at Towson University. Rooms are clean and staff are nice. We have been coming here for 4 years and always have a good experience. We are just minutes away from downtown and Townson University, Goucher College etc.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear David C, Thank you so much for continually staying with us during your visits to the Towson area and thank you for taking the time to share your experience on tripadvisor! We are so glad you have enjoyed each and every one of your experiences with us and we look forward to your next stay with us!

"Former Holiday Inn turned into a cheap hotel"

3
27/02/2018

Former Holiday inn, nice set up as all Holiday Inns, nice lobby, bar etc. That"s where it ends! I checked in there for a night after working late at a hospital close by, but I never got to rest well. Heat was so loud, and the air was so dry that even I went to cover the vents with a wet towel, it did not help. I checked in around 9pm, and left around 5:30am for work the next morning. I was restless! I could have done better in my car! What a waste of $99! I even set off the smoke alarm after taking a hot shower! No vent! Go figure! I ran out of the bathroom to fan the smoke alarm! I travel a lot for both work and leisure, but I have never been in a hotel that has pumped shampoo, and soap on the shower wall (like in cruise ships). How cheap is that! No individual shampoo or soap, SERIOUSLY?? You have to go to the shower, and squeeze from the pump to wash your face? I can only imagine what the breakfast would be like; thank God , I had to leave early. NEVER again. There is a comfort Inn about 3 mins away, please go there, comfy beds, and about $30 cheaper!

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Adiatuj, Thank you for taking the time to review your recent stay with us. We appreciate your comments as we are always looking to provide a better stay for our future guests. I want to first off apologize for our hotel not meeting your standards. This is certainly not the experience we strive to provide all of our guests. Our engineering team has already been at work to make sure your room's heater is now functioning quietly. Best Western Hotels and Resorts is also upgrading all of their bath amenities this year, so you will be seeing individual shampoo, conditioner, lotion and soap at our hotel shortly! I have reached out to you directly and look forward to talking with you further about your ideas to improve our hotel! We hope you will give us another opportunity to provide you with a fantastic stay.

"Excellent"

5
28/01/2018

While traveling from Massachusetts to Florida we stayed overnight at this hotel. Like a previous stay at a BW in Montana, I was not disappointed. The hotel was meticulously clean and looks like it may have had a recent refurbishing. Room was very comfortable and had all amenities advertised. There was a good selection of breakfast food and beverages in the AM. Highly recommend. Also, very friendly staff.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Grammie321, Thank you so much for choosing to stay at the the Best Western Plus Towson during your recent visit to the Towson/Baltimore North Area! We are so glad you had a great experience with us and thank you for taking the time to share this review. We look forward to having you with us again soon!

"My Stay"

4
29/12/2017

I enjoyed my stay the rooms are nice and clean. The staff was polite and helpful. I have stayed at other locations . It is a quality hotel to stay at . The WIFI connection is also good I was able to complete some work during my stay.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Sophia F, Thank you so much for choosing to stay with us during your recent stay in the Towson/Baltimore North area. We are so glad you enjoyed your experience with us and look forward to having you with us again soon!

"Best Western Plus, Towson, MD"

3
28/12/2017

Good place to stay. Expense was reasonable. Rooms were clean (need to update bathtub/shower). Bed was very comfortably and room was reasonably quiet - no street noise, but definitely could hear noise from hallway outside room. Staff friendly and good variety for breakfast.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear 238brendat, Thank you so much for choosing our hotel and taking the time to review your stay! We are glad you enjoyed your time with us and look forward to having you with us again soon!

"The best hotel in my budget I have ever been to "

5
22/12/2017

Trust me this is the best hotel I have been to within my budget Positive: the price The best thing about this hotel is BREAKFAST The best breakfast in a hotel Rooms were clean and it was made regularly during my 3 day visit I will be back to this hotel only to my second trip in Baltimore Very nice hotel Great experience staying here Manager :Sheth was very warming and welcoming was very helpful I really liked staying at this hotel I recommend this hotel to everyone

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Krunal P, Thank you so much for the glowing review! We are so glad you enjoyed your experience with us and we look forward to having you with us again soon!

"Quick Sleepover, Great Experience"

5
17/12/2017

Needed a room overnight to attend a function nearby and picked this hotel for its proximity to Boordy Vineyards. Great value, convenient, clean, friendly staffer Sam at check in. He told us about breakfast in the morning. We were there early and met Ginger who keeps the buffet stocked! We will be back!

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear EarleneBrad, Thank you so much for staying with us during your trip to Boordy Vineyards! We are so glad you enjoyed your experience with us and I will pass along the compliments to Sam and Ginger. Thank you so much for recognizing them as they are truly a fantastic part of our team. Thank you for taking the time to review your stay and we look forward to having you with us again soon!

"over priced even with discount for a "motel" experience"

2
13/12/2017

I was surprised to discover I had stayed at this hotel approx. 2 years prior, recognizing it when we arrived. I do shop for price but try to check reviews before committing. The hotel seemed more dated, less comfortable- very noisy appliances in room, uncomfortable bed and bedding, odd stale odor in the room. Had I paid for a "motel" experience rather than a 3 star hotel I would have expected these conditions...I believe the staff courteous, the hotel itself needs an overhaul.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Z6646VTalexandram, Thank you so much for staying with us and taking the time to review your stay. I want to apologize for the experience you had with us. I would like to talk with you further about the specifics of your stay. I have reached out to you directly and look forward to talking with you further about how we can better serve our future guests. We look forward to the opportunity of hosting you in the future and providing you with an excellent experience!

"Clean and courteous"

4
10/12/2017

The hotel is older, but has been renovated. The mattress was not particularly comfortable, and the water from the shower was lukewarm at best, but otherwise it was a clean, reasonably priced stay. Staff was courteous and attentive, breakfast was quite good, and the fitness room was well-equipped.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Sara T, Thank you so much for choosing to stay with us during your recent visit to the Towson/Baltimore North area. We are glad you enjoyed our breakfast, found our hotel clean and found our staff to be courteous and attentive! We will look further into the challenges you found in your room and make sure to make the needed updates in order to provide an excellent experience for our future guests. Thank you for taking the time to review your stay and we look forward to having you with us again soon!

"Great"

5
04/12/2017

This is the second time I've stayed here and both times were very nice. The breakfast was hot and fresh. The bed was comfortable and the pillows didn't flatten the way some other places I've stayed. :D

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Christina H, Thank you for choosing the Best Western Plus Towson, during your recent visit to the Towson/Baltimore North area! We are so glad that you have enjoyed your times with us and thank you so much for taking the time to review your stay. We look forward to having you with us again soon!

"If you are looking for Quality, Find another hotel!"

3
29/11/2017

Stayed 6 nights at this hotel for Thanksgiving holiday. Overall, the hotel experience was average; room rates were reasonable, breakfast variety was good and location is convenient to major highway and shopping. However, need major improvements with room suite renovation, maintenance, and customer service refresher training for housekeeping and front desk staff. If you are looking for a quality experience, find another hotel. But if you have a short hotel stay and want to close to your destination, this hotel is doable.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Vanelcia G, Thank you so much for choosing to stay with us over the Thanksgiving Holiday and we appreciate you taking the time to review your stay. Your input on our hotel operations is vital for us to improve the experience of our future guests. I have reached out to you directly to gather further information on the details of the opportunities you have expressed. We look forward to having the opportunity to host you again in the future and thank you again for taking the time to write this review!

"Best Western Plus Towson Baltimore North"

4
26/11/2017

Employees were very polite and helpful. Responded immediately to all questions and requests. Breakfast and decor could be improved on. Room was clean and comfortable. Location is in a residential area which is ok. Would be nice if it had ppv movies.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Annv125, Thank you so much for choosing to stay with us during your recent visit to the Towson/Baltimore area! We are so glad you found your room to be clean and comfortable and our team to be polite and helpful. We look forward to having you stay with us again soon, and thank you for taking the time to review your stay.

"Lovely Accommodations/Great Value"

4
26/11/2017

Best Western at Cromwell Bridge is very welcoming, clean, and less than a mile from the center of Towson's shopping mall and many restaurants. The hotel staff is across-the board friendly, professional and efficient. Always my first choice when traveling to Baltimore.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Kathleen K, Thank you for making the Best Western Plus Towson, Baltimore North Hotel and Suites your hotel of choice during your visits to the Towson/Baltimore area! We look forward to having you with us again soon and thank you for taking the time to review your stay.

"Not Recommended "

2
25/11/2017

Came into town for Thanksgiving and a Wedding. Rooms are nice, complimentary breakfast good. But if you want a quite place to sleep this is not the place to stay. Our room was over the banquet area and they allow the music to play well past midnight and very loud levels. When I called the desk I was told the music has stopped, I corrected him then he said they can play it till midnight. I would not recommend this hotel.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Trkmiec, Thank you for choosing to stay with us during your recent visit to the area and thank you for taking the time to review your stay. Your feedback is greatly appreciated as we look for ways to improve the experience of our future guests. I apologize for the loud music keeping you awake and our lack of action to turn the music down or move you to a room away from the event. I have reached out to you directly if you would like to talk further about your experience and we look forward to having you stay with us again in the future.

"Business"

3
18/11/2017

If u give thousand of facility but no drinking water then those facility becomes zero. Dissaponted to hear that no drinking water in room. Guest really tierd already and have to go out to find water. Its frustrating

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Prasant p, Thank you so much for choosing to stay with us during your recent visit to the area. We are saddened to hear that we didn't meet your expectations. We do have water along with a variety of beverages and snacks at the front desk, so be sure to check out these offerings during your next stay with us.

"best western townson"

4
18/11/2017

very friendly staff, nice room, clean place to stay, good value, easy access to interstate, easy to find and close to many stores if you need it, also feel safe, well lite parking and safe inside hotel.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Duanep191, Thank you so much for choosing to stay with us during your recent visit to the Towson/Baltimore area! We are glad you enjoyed your experience with us and we look forward to having you with us again soon!

"extremely clean"

5
15/11/2017

clean and comfortable accommodations, with wonderfully friendly staff. hotel was very quiet, despite the holiday weekend. room was very clean and nicely arranged with plenty of space. breakfast was a bit lacking, but other amenities where more then sufficient.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear B5454VLsusanw, Thank you so much for choosing to stay with us and taking the time to review your stay! We are so pleased that you enjoyed your stay and we look forward to having you with us again soon.

"Good Baltimore Alternative"

4
12/11/2017

Parent of college student in Baltimore so visit and stay overnight occasionally. To stay in that city is very expensive, not to mention parking. The Best Western in Towson is only about 10 minutes away but over a hundred dollars less, and has free parking in their own lot and complimentary breakfast buffet. A decent clean place to sleep at night is all that we need. This is where we will now stay when we visit.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear bluntadvoce, We are so glad you found our hotel for your trips to visit your college student! We look forward to having you with us again soon and thank you for taking the time to review your stay.

"Townson"

5
03/11/2017

Very reasonable price and nice hotel. It's near downtown area. Located close to food and shopping center. It's located right at the exit , so no problems for a traveling. The hotel staff was amazing. Overall a nice trip.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Katinag, Thank you so much for choosing to stay with us during your recent visit to the Towson/Baltimore area! We are so glad you had a great experience with us and thank you so much for taking the time to review your stay! We look forward to having you with us again soon.

"SAD"

2
01/11/2017

I took a picture of the roach that my husband killed in between the night stand and the bed.One worked at the front desk doesn't have personality, no customer service. The ladies in the morning they say hello with a smile. We were there for three nights and they have the same breakfast everyday. The people that work in the breakfast area are really nice.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Danettan2017, Thank you so much for choosing our hotel during your recent visit to the area. We truly appreciate you bringing these areas of opportunity to our attention. We will continue to coach and train our staff to provide excellent service and we have already taken appropriate action to get rid of any insects that might still be in the room you occupied. We hope to have you with us again soon on your next visit to the Towson/Baltimore area.

"Great Venue for Hosting"

5
31/10/2017

This is the second time I have used this hotel to host an event. The staff is very friendly and go above and beyond to ensure everything is set as requested. I had my baby shower and friend's bridal shower at the venue. Both times we had such a pleasurable and positive experience. If you are looking to host an event or a place to stay while checking out the sights in Baltimore then this is definitely the place for you!

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Cynthia J, Thank you so much for the glowing review! We are honored to be able to host these very special events for you and we are so glad you had an excellent experience! We look forward to having your next event with us!

"Banquet/party used room for bridal shower"

5
30/10/2017

Hotel is conveniently located off 695, very clean, bathrooms smelled nice and were clean. The party room where the bridal shower was held was beautiful and spacious. Catering rooms/kitchen were connected to to the banquet room for easy access to sink and food warmers. The room was beautiful and we all had a great time, especially the bride-to-be!

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Sara S, Thank you so much taking the time to review your event at the Best Western Plus Towson! It was a pleasure hosting the beautiful bridal shower and we are so glad that everyone in your party had a great experience! We look forward to hosting future events for yourself and your friends!

"Convenient good place"

3
29/10/2017

Our stay at BW was good. The place is clean, the breakfast is adequate and the staff is friendly. The room was adequate. The maintenance up keep seems to be neglected, Our room had a sizable gouge in back of the door. The wall paper in the bathroom around the towel rack was coming off. BW asks for a security deposit when you check which is returned when you check out but we made sure we reported the items mentioned above after we checked in. Obviously the rooms are not checked. This is the 2nd time we have stayed at this BW and in that room we had we also had maintenance items to report. Another thing that really turned me off were the valet carts. They were beat up looking, scratched, hooks missing and the carpet on them were very stained. Time for them to be replaced.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear johnpQ7792US, Thank you for choosing to stay at the Best Western Plus Towson during your recent visit to the area! We are so glad you enjoyed our clean hotel and friendly staff! Thank you as well for the constructive criticism. Our engineering team is already at work touching up the improvements to the room you stayed in. Thank you for taking the time to review your stay and we look forward to having you with us again soon!

"Very good choice in Baltimore / Towson area"

4
22/10/2017

I have stayed at this Best Western property several times over the past six years. Overall, a good value and choice for the area. Overall building looks a bit tired, but everything is clean and pretty efficient.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Robert D, Thank you so much for continuing to choose our hotel during your recent visits to the Towson/Baltimore area! We are pleased that you found our hotel to be clean and of a good value for the area. Thank you for taking the time to review your stay and we look forward to having you with us again soon!

"Okay"

3
19/10/2017

This hotel was cheap, the bedroom and communal areas were clean and there was a computer for free wifi , service was of a decent standard. However the hotel is quite dated and I found it a bit depressing . However if your just passing through its near the main road and good value for money.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Ben W, Thank you so much for choosing to stay with us during your recent visit to the Towson/Baltimore area. We are glad you found our hotel clean, but are saddened to hear that we did not meet your expectations. I have personally reached out to you to gather further information on your suggested improvements, as we are always looking to improve the service we offer! Thank you for taking the time to review this stay and we look forward to the opportunity of hosting you again in the near future.

"Great place to stay!"

5
17/10/2017

We asked for a quiet room when booking, and staff went out of their way to provide exactly that! ALL of the staff were very friendly and helpful. Will stay here again without hesitation! Comfortable bed, nice lounge and very good hot breakfast.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you so much for the great review! We are so glad you found our staff friendly and helpful, and your room quiet! Our staff works hard to meet the needs of our guests and we are glad you were able to experience that with us. We look forward to having you stay with us again soon!

"Quite Pleased"

4
16/10/2017

We lodged at Best Western while visiting our child at Towson University. We were impressed with the size of the suite and the comforts. The room was clean and updated. The bed was also very comfortable. The fitness room was small but adequate for several people. The breakfast was delicious. I really liked the strawberry waffles and the bacon! It was a perfect experience.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Aaron D, Thank you so much for choosing to stay with us during your recent visit to Towson! We are so glad you enjoyed your stay and look forward to hosting you many more times while you come and visit your child at Towson! Thank you also for taking the time to review your stay.

"Perfect Location off the 695 to accommodate your Towson Agenda"

5
10/10/2017

Professional and friendly staff throughout the hotel. We arrived after midnight after a few setbacks in our travel agenda to Towson, and we were received in a friendly and efficient manner. Room looks just like the picture and I had a very enjoyable and quiet stay. Also I saw a newer washer and dryer unit by the elevators for patron usage on my floor, perhaps they have them located on all the floors? Bring your own laundry soap!

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Bree B, Thank you so much for choosing the Best Western Plus Towson, Baltimore North Hotel and Suites during your recent visit to Towson! We are so glad you found our staff friendly and our accommodations enjoyable and quiet. We do have a brand new washer and dryer on our 6th floor and have laundry detergent at the front desk in case you forget yours. Thanks for taking the time to review your stay and we look forward to having you with us again soon!

"Scrapbook weekend"

5
09/10/2017

Excellent accommodation, great space and lighting, we've been coming here twice a year for four years, works wonderful for us ! Any questions or concerns are addressed immediately. We realy look forward to these great weekends!

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear sbs2506, Thank you so much for continually bringing your group to our hotel every year! We love having you and look forward to hosting you again soon! Thank you for taking the time to review your stay and your event.

"Nice hotel just off the interstate in Towson"

4
09/10/2017

Nice hotel just off the interstate in Towson, Maryland. We stopped here on our way home from vacation. The desk clerk was helpful and efficient. The room was nice, clean and comfortable. It was easy to find and restaurant were a quick drive away.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Kyra H, Thank you so much for choosing our hotel during your recent visit to the Towson/Baltimore area! We are so glad you found our team helpful and efficient and our rooms clean and comfortable. We look forward to having you with us again and thank you for taking the time to review your stay!

"Towson Best Western"

5
02/10/2017

Located right off the 695, it has easy access to shopping, food and attractions. The hotel staff is helpful, polite and informative. The building is older, but has been kept up with and has very comfortable beds. A nice nights sleep.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Wayne C, Thank you so much for choosing the Best Western Plus Towson, Baltimore North Hotel and Suites during your recent visit to the Towson/Baltimore area! We are so glad you enjoyed your stay and thank you so much for taking the time to write this review! We look forward to having you stay with us again in the near future.

"Still top notch service"

5
01/10/2017

We stay here every time we are in the Baltimore area. The service is always friendly and cheerful. You are treated as a friend. Check-in was quick and efficient, as well as the check out when time for departure came. The rooms are well maintained and clean. Anything additional needed for the room (blanket) is quickly provided. The breakfast room is well maintained and kept full of warm food which changed each day so as not to have the same old thing each day. The young lady working the breakfast area always greeted customers with a smile. She was always ready to go that extra to ensure your stay was a pleasant one. I will always use this Best Western Plus when visiting the area.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear FromdaUPeh, Thank you so much for your rave review of your recent visit to the Best Western Plus Towson! We are so glad you are continually pleased with all aspects of your stay. I will pass on this praise to our entire team and thank you so much for taking the time to write this review. We look forward to having you with us again soon!

"A good option in the area"

4
24/09/2017

*** MY USUAL TA SCREEN NAME IS "BrooklynFamily" BUT THIS MAY APPEAR WITH A DIFF NAME*** Overall a nice place to stay. Convenient to highway, clean spacious rooms, very nice front desk staff upon check in. Only a few issues: 1 - Bar/cocktail lounge does not accept credit cards. What?!? Whoever heard of a hotel bar not accepting cc's? Also, no tap beers.. 2 - Bartender was almost surly. Maybe just not having a good day. 3 - About 90 degree weather, but pool closed from Labor Day. Kinda odd for a sort-of-southern location. Was at another BW further north the previous weekend (also post Labor Day), and THEIR outdoor pool was still open. 4 - Though there is ample room, this hotel does not have any places to sit outside. A few benches here and there would be in order

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear JamesIV4755ZI, Thank you so much for staying with us while you were traveling through the Towson/Baltimore Area! We really appreciate your feedback and suggestions and we will work to see what we can implement. Thank you for taking the time to review your stay and we look forward to having you stay with us again soon!

"BEST Best Western"

5
24/09/2017

In town for a wedding. We were highly satisfied. The staff was friendly and helpful. The hotel was very clean. Bathrooms a little small, but clean and doable. Wonderful warm free breakfast, with many options.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Linda M, Thank you so much for choosing to stay with us during your wedding weekend! We are so pleased that you enjoyed your stay and we look forward to having the opportunity to host you again in the future. Thanks, Brandon

"Business Trip"

3
18/09/2017

For the cost of this trip, I feel the hotel should have better up keep. Although it "smelled" nice, there was no fan in the bathroom, which allowed for black mold to grow!!! The beds were hard as rocks and very uncomfortable. It is your typical hot breakfast, but it would be a nice suggestion to add non pork products (turkey bacon and turkey sausage) as choices. Even worse my husband almost had a severe allergic reaction due to the waffle batter was pumpkin. it was poorly labeled and had I not caught that it looked different, we would have been in the ER!!! I do say the staff was very polite and accomidating. The people on the floor we were on were very loud and noisy, which made it difficult to get a decent nights sleep.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear George & Melody M, Thank you so much for choosing to stay with us during your recent visit to the Towson area! I have reached out to you directly to gather further information on your stay. We want to make sure to fix any problems with your room, so that the next guest staying in that room has a great experience. We do have fans in our bathrooms, but we need to check your room to make sure it is functioning properly. We will also discuss the opportunities you presented to better serve our guests during breakfast. We are glad you found our staff polite and accommodating and hope you will consider staying with us in the future. Thank you for taking the time to review your stay and I look forward to talking with you further.

"Consistent Warm Welcome and Excellence"

5
18/09/2017

This place has been my first - indeed, my only - choice when visiting Baltimore for a number of years. The welcoming and knowledgeable staff, plus its location amid trees at the edge of a quiet Towson neighborhood, make it a great choice for anyone.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Mendosan, Thank you so much for the fantastic review! We certainly appreciate you continually staying with us during your visits to the Baltimore area. Your experience is exactly what we strive to provide for all of our guests, and we are glad you were able to experience this during your visit. We look forward to having you stay with us again soon!

"Best Western Plus in Towson"

4
14/09/2017

The rooms and amenities are great and good value. Service is excellent. I always stay here when I visit my family in that area; the hotel is convenient. Love the 24 hour coffee station and especially the freshly baked cookies.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Linda F, Thank you so much for continually staying with us when you visit the Towson area! We are so pleased you find our service excellent and that you continually enjoy our complimentary amenities! Thank you for taking the time to review your stay and we look forward to having you stay with us again soon. Thanks, Brandon

"A Perfect Stay in Baltimore"

5
14/09/2017

We were very fortunate to find this hotel on the internet. Our accommodations were a two room suite with two TVs, a king size bed, mini fridge and microwave. Each room had it's own climate control. The hotel is located right off of I 695 at exit 29. Will definitely stay here again the next time we are in Baltimore.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Ira B, Thank you for the great review! We are so glad you found our hotel as well and look forward to having you stay with us the next time you are in the Baltimore area.

"Great Hotel "

5
14/09/2017

This Hotel is great place to spend the night . The staff is very friendly , the rooms are very clean , and the free breakfast is more than I expected . I often book this Hotel when in Towson and have always enjoyed my stay . I recommend this Hotel and will return .

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Thomas G, Thank you so much for continuing to choose the Best Western Plus Towson! We are so glad that we have exceeded your expectations and we look forward to having you stay with us again soon. Thank you for taking the time to review your stay.

"nice place to stay"

5
10/09/2017

We have stayed here before so we wanted to try them again. We checked in Labor Day Alex at the front desk was great very friendly, We had a great room beds were comfortable room was nice.In the afternoon they have cookies and flavored water in the lobby which is nice. The breakfast was good hot food looked good and were hot a nice variety of breads bagels and muffins

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Mikeymoose1241, Thank you for once again choosing the Best Western Plus Towson during your recent visit to the Towson area! We are so glad you had a great experience with us and thank you for taking the time to review your stay. We look forward to having you stay with us again soon!

"Best Western, Towson was "Best""

4
10/09/2017

Terrific staff, clean room, comfy beds. yippee for the fridge and microwave in the room. Cookies at check-in, fruit in the afternoon and evening. breakfast options were varied with waffles, eggs, cereal, bacon, sausage, oatmeal... yep, lots of variety. Breakfast room was clean and well stocked with coffee and juices. the lady who maintained the area was very attentive and kept everything stocked and restocked. Can you tell I was very happy with my breakfast!

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear K25UMangelaf, Thank you so much for the great review! We are so glad you loved our breakfast and that you found our staff terrific, our rooms clean and our beds comfy! This is exactly the type of experience we aim to provide all of our guests. Thank you for taking the time to review your stay and we look forward to having you back with us again soon!

"Excellent hotel in a convenient location"

5
07/09/2017

Best Western Plus Towson is a very clean hotel with excellent rooms, breakfast, and lounge. The staff are very courteous and friendly. Close to shopping and conveniences such as Starbucks. And right off the 695 Beltway for quick access to other locations. Highly recommend.

"Towson experience"

5
06/09/2017

Conveniently located and a very caring staff! Breakfast was good and Alexander gave a good recommendation of eateries. We will be staying there more in the future. We have a daughter attending college in Philadelphia.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Esau T, Thank you so much for sharing your fantastic review of the Best Western Plus Towson! We are so glad you found our staff caring, our breakfast good and our location convenient. We pride ourselves in our customer service and we are so glad you were able to experience this during your visit. Alexander is a true asset to our team and we are glad you enjoyed the restaurants he recommended. We look forward to you staying with us again soon!

"Excellent stay"

5
05/09/2017

Great place good value especially with your military discount and wonderful breakfast. Great location for visiting Towson University and other locations around the Towson area. Services was outstanding

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear jdM8332GJ, Thank you so much for the wonderful review! We are so glad you found our services to be "outstanding" and our breakfast "wonderful"! This is certainly the experience we aim to provide all of our guests. Thank you for taking the time to review your stay and we look forward to having you with us again soon.

"Nice and Convenient"

4
04/09/2017

Great hotel for the cost and very conveniently located to highway, eateries and shopping. I would recommend and revisit this hotel again. Also, would recommend an indoor pool and as shuttle service to shopping.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear kellycQ461SN, Thank you for choosing our hotel during your recent visit to the Towson area! We are so pleased you enjoyed your time with us and that you would recommend our hotel! Thank you for taking the time to review your stay and we look forward to having you with us again soon!

"Baltimore Area"

4
04/09/2017

The hotel and staff was nice, didn't particularly care for the room view of looking at the AC units on the lower roof. Overall the stay was nice for what I needed, was only there over night,maybe next time for a longer stay.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Vernellr2017, Thank you for choosing our hotel during your recent visit to the Towson area! We are so glad you enjoyed your stay and would come back and stay with us again next time you are in the area! Thank you for taking the time to review your stay and we look forward to seeing you again soon!

"needs deep cleaning"

2
30/08/2017

please get the hotel cleaned and new linens new carpet would go a long way to make it look cleaner stop using sheets with stains shower was not clean had hair that should have been removed when the room was cleaned

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Dolores833, Thank you so much choosing to stay with us during your recent visit to the Towson area. I apologize that our hotel did not meet your standard of cleanliness. I will bring your suggestions to our director of housekeeping and our ownership group. Thank you for taking the time to review your stay!

"Awesomeness"

5
28/08/2017

Would recommend her again to other colleagues about her wonderful this place it. I really enjoyed my stay in MD and part of it was my stay at Best Western. I would love to become a member and be able to enjoy discounts.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Chinyeree2017, Thank for you choosing to stay at the Best Western Plus Towson for your recent visit to the Towson area! We are so glad you enjoyed your stay and would recommend our hotel to future travelers! I have reached out to you with the information you will need to sign up for Best Western Rewards. Thank you for taking the time to review your stay and we look forward to having you stay with us again soon.

"Unsatisfied"

2
28/08/2017

Lack of details, worn pillows, subpar service. I was sorely disappointed and would have checked out if it weren't so convenient in that my conference meeting was also housed in the hotel. I would not recommend an extended stay at this location.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear 656jabara, Thank you for choosing to stay with us during your recent visit to the Towson area. We are disappointed as well that our hotel didn't meet your expectations. I have reached out to you personally to gather more detailed information about your disappointments so we can make sure to address them. Thank you for taking the time to review your stay so we can work on improving our service.

"Everything was good indoor pool was good extra exercise and was good and we like the TV in the room which was excellent"

5
24/08/2017

Indoor pool exercise room room was clean that front desk staff for Zia good nice and clean and housekeeping staff was happy to as good helpTV was nice in the room the cablebreakfast room was clean and neat and breakfast attendant was go

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Rajendra P, Thank you so much for choosing our hotel for your recent visit to the Towson area! We are glad you had a great experience with us and we look forward to having you back with us soon!

"Stay for Business Conference"

3
22/08/2017

Rosaline at the front desk was very helpful and professional. Housekeeping Cleo was phenomenal and maintenance Johnny was very helpful as well. The customer service made up for the downfalls I had during my stay.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Shaniciah, Thank you for choosing our hotel during your recent conference in the Towson area. We are so glad you found our team to be helpful and professional! I will definitely pass along your kind words to everyone you mentioned! I have reached out to you directly to discuss the downfalls you had so we can make sure to improve our hotel for our future guests. Thank you for taking the time to review your stay and we look forward to having you with us again soon!

"Convenient location"

4
22/08/2017

This Best Western was conveniently located to the highway and a short distance to many stores and restaurants. I have used this hotel a couple of times when I am visiting family. It a decent place to stay. The only problem is they no longer have a restaurant on the premises, which can be a little discouraging if you don't feel like going out.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Sharonjc2017, Thank you for continually choosing our hotel when you come to the Towson area to visit family! We apologize for there no longer being a restaurant on-site. The restaurant is temporarily closed as we make improvements, but will hopefully be open for your next stay with us! Thank you for taking the time to review your stay and we look forward to having you with us again soon!

"Dirty Room"

2
22/08/2017

Room was dirty, Shower had been used since last cleaned. Wet wash cloth and used soap and hair in shower! Room poorly maintained. Tv Remote channel selection didn't work right. Best as a one night emergency stay only.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Nathanericp, Thank you for choosing to stay with us during your recent visit to the Towson area. I sincerely apologize for your room's lack of cleanliness. Your experience is certainly not what we strive to provide our guests. I have reached out to you directly to gather further information on your stay so we can make sure to correct our shortcomings. Thank you for taking the time to review your stay and I hope you will give us another chance when you come back to the Towson area.

"Dropping of Daughter."

5
21/08/2017

Setting my daughter up in her first apartment, hotel was conveniently located around shopping areas and restaurants. Staff was very friendly and helpful with suggestions on where to go and eat. Hotel was very spacious and clean. Fitness center was much better than most hotels.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Boze_67, Thank you so much for staying at the Best Western Plus Towson, Baltimore North Hotel and Suites during your visit to Towson! We are so pleased that you found our staff friendly and helpful and our accommodations spacious and clean! Thank you for taking the time to review your stay and we look forward to having you back with us soon!

"tired"

3
16/08/2017

Tired describes the hotel. the hotel needs to be revamped, the room was dark and musty...they spray something that ends up smelling like old cigarettes.. the staff goes from great to I don't care. The hotel reminds me of a 60 year old person trying to 30 and not succeeding. I was surprised how busy the hotel was so maybe they think they are doing ok and don't have to do more...not my favorite hotel, but not the worse I've stayed at.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear StephenaQ4748SQ, Thank you for choosing our hotel during your recent visit to the Towson area. I'm so sorry that we did not meet your expectations. I have reached out to you directly to gather further information about your stay so we can make sure to improve our quality and service. Thank you for taking the time to review your stay!

"love when I stay here"

5
16/08/2017

Its always clean the staff is polite. The bed is the best part not overly firm and the room is clean. Checking in was easy and checking out was not a problem. Breakfast is hot and the selection doesn't make you feel you want to go someplace else.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Rosalandc, Thank you so much for continuing to choose the Best Western Plus Towson, Baltimore North Hotel and Suites for your accommodations when you come to town! We are pleased that you have found our staff polite and our hotel clean and comfortable. This is the service we strive to provide all of our guests and we are encouraged you were able to enjoy your time with us. We look forward to having you with us again soon!

"Good Experience"

5
15/08/2017

I remained at the hotel while my three teens attended the Moonrise Festival. I was able to conduct business using the room internet, exercise and swim. Along with much needed rest, I was also able to read for enjoyment. The professional staff was warm and friendly. The decorum of the hotel room, pool and exercise room allowed for me to enjoy a mini vacation.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear patriciajz2905EY, Thank you for choosing the Best Western Plus Towson, Baltimore North Hotel and Suites for your mini vacation! We are pleased that you enjoyed our accommodations and found our staff to be professional, warm and friendly! This is exactly the experience we strive to provide all of our guests. Thank you for taking the time to write this review and we look forward to having you with us again soon!

"Frequent guest and never disappointed"

4
12/08/2017

The suite was lovely as always. What makes the stay above average is Alexander (who is always friendly, remembers your name, and is engaged) and Rosalie (who is a dynamic personality at the front desk who is always welcoming even when it is very busy).

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear lorles17, Thank you for continually staying at The Best Western Plus Towson, Baltimore North Hotel and Suites during your visits to the Towson area. Thank you also for complimenting Alexander and Rosalie, I will pass along these words of encouragement to them! We look forward to having you stay with us again soon!

"towsons best"

5
10/08/2017

tthis is a Best Western Hotel and one of the best hotels I have stayed at. I would compare this hotel to any Hilton or Marriot. it is warm, the staff is so polite and helpful, and the hotel although has some age is spotless

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear John H, Thank you so much for choosing the Best Western Plus Towson, Baltimore North Hotel and Suites for your accommodations during your recent visit to the Towson area! We are so glad you enjoyed your stay and we look forward to having you with us again soon!

"Nice place to stay for the price"

3
07/08/2017

This was a nice place to stay for what we needed it for. There were a few hiccups but nothing major. Although one of the remotes in my room had food all over it, the toilet was leaking and the cover for the soap dispenser kept falling off, the room was clean and comfortable.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Dee R, Thank you for choosing to stay with us during your recent visit to the Towson area. We are glad you found your room to be clean and comfortable, but apologize for the hiccups during your stay. I have reached out to you personally to receive further details on the room you stayed in, so we can make sure our future guests have a flawless experience. Thank you for taking the time to review your stay so we can continue to improve our hotel! We look forward to having you stay with us again soon.

"Good but I had a noisy neighbour."

4
06/08/2017

Good hotel for the price ,very nice lobby, clean and spacious rooms, with mini fridge and microwave. I didn't have much interaction with the staff but they seemed friendly. Typical free breakfast items are good enough to fill you up ,they had waffle machines ,eggs ,sausages oatmeal and other hot items, not bad. I realize a lot of travelling workers stay here. This hotel is in a suburb, no attractions or stores are within walking distance of this hotel but you're about 25 minutes drive from downtown Baltimore and 45 minutes from D.C. This is a good jump off location to explore Baltimore and D.C. You're just on the outskirts and the price is way cheaper that staying in Baltimore or D.C. Now I had an issue with a noisy neighbour in the room next-door . I did report it ,front desk came up and spoke with them but at 2am they started with the noise again. I hardly got any sleep.They didn't discount my bill ,they should of . I complained on checkout and the lady said those people damaged the room. They were very noisy but I also believe that there is little or no sound proofing between the walls. If people are doing their thing I shouldn't be able to hear all the moaning and groaning . I think Best Western's building contractor went cheap with the construction ,we need better sound proofing .

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Manzanman, Thank you for choosing our hotel during your recent visit to the Towson area and thank you for taking the time to review your experience. We apologize for the noise you heard from the room next door. I have reached out to you directly to receive further information on your stay so we can make sure our future guests don't experience the noise you did. We look forward to having you with us again soon!

"Very nice staff!"

4
06/08/2017

My family and I really enjoyed our stay at the Best Western. Breakfast was great and the staff was exceptionally nice. My family and I don't eat pork and the woman who worked during breakfast went to the back and made turkey sausage for us, she was very sweet. Aside from not getting a late checkout (lol) we really enjoyed our stay!

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear plantvt, Thank you for choosing the Best Western Plus Towson, Baltimore North Hotel and Suites and thank you for taking the time to review your stay! We strive to go above and beyond for all of our guests, and I'm glad you were able to experience this during your breakfast! We look forward to you staying with us again soon!

"Excellent"

5
06/08/2017

Excellent service. Nice place. We will certainly stay at this place n future if we are passing by this town. The staff is very helpful and went out of the way to upgrade s to a better room. Breakfast is excellent.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear 729srubuvasb, Thank you so much for staying with us during your recent visit to the Towson area! We are so pleased that you found our staff helpful and our breakfast excellent! Thank you for taking the time to review your stay and we look forward to you staying with us again soon!

"Recent Visit"

4
03/08/2017

Enjoyed our stay very clean and comfortable room,friendly and knowledgeable staff. 5-6 guys drinking beer outside front door on Tuesday was not so pleasant. This was our second time staying at this location and we plan to use it again when we are in the area because of the number amenities offered and the location of the property

"Great place to stay"

4
02/08/2017

This is the 3rd hotel I have stayed in in Towson. Days Inn and Comfort Inn were awful. I was so pleased to stay here at the Best Western. The room was clean and modern. Lets of room and many outlets. Large TV. The staff was very very nice and helpful. Rosalie was especially helpful for a special need I had. I became a Rewards Member because I was so happy with our stay. Breakfast was decent and clean. Pool looked wonder, but did not go in yet. Location very good for our needs.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Jody4236, Thank you so much for choosing to stay at the Best Western Plus Towson, Baltimore North Hotel and Suites! We are so glad you found our hotel to be clean and modern and that you found our staff to be "very very nice and helpful". I will certainly pass on your praise to our staff! Thank you for taking the time to review your stay and we look forward to having you with us again soon!

"My Towson trip"

4
30/07/2017

Best western Plus hotel in Towson is a well operated hotel with friendly staffs. This hotel is closer to the highway for easy access and providence road lead to the major mall. The elderly lady that makes the breakfast was very friendly and she comes with smiles. I stayed on second floor and the door doesn't close well so to close your door YOU MUST PULL IT FIRMLY.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear SummerLax, Thank you so much for choosing to stay at the Best Western Plus Towson, Baltimore North Hotel and Suites during your recent visit to Towson! We are so excited you found our staff friendly and our location convenient. Thank you for taking the time to review your stay and we look forward to you staying with us again soon!

"Best Western Towson"

3
29/07/2017

Hotel is an average place to stay. Staff very nice,but hotel itself was not what I expected. looked good on the internet, but room had a smell, and the hotel had an odd feeling,a depressing feeling. the breakfast was ok but not holiday inn or hampton Inn standards. I hope if I use another Best Western I can write a better review.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Anthony K, Thank you for choosing to stay with us during your recent visit to Towson. We are glad you found our staff to be nice, but disappointed to hear our rooms did not meet your expectations. Our team is looking into the room you stayed in to determine the cause of the smell. Thank you for taking the time to review your stay!

"A hidden jewel"

4
29/07/2017

I was in the area for a work project so fancy wasn't really necessary. This hotel is right off the Beltway and easily accessed. It is quiet and almost county-like with a beautiful tree filled hillside right across the street. While the breakfast was the typical motel buffet, I did enjoy the biscuits and gravy. They were a notch above the usual dry bread and canned gravy. I would recommend this hotel anytime.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear virginiacH1010IJ, Thank you for choosing to stay at the Best Western Plus Towson, Baltimore North Hotel and Suites while you were in Towson for work! We are glad you found our hotel to be convenient and quiet! Our location allows for easy access to 695, yet is tucked away to provide quiet and peaceful accommodations. We are also glad you enjoyed our biscuits and gravy, as this is a new addition to our breakfast offerings. Thank you for taking the time to review your stay and we look forward to having you with us again soon!

"Great property, but not adequate accommodations for a disabled guest."

4
27/07/2017

When we arrived, requesting a room with a walk in shower to accommodate a disabled guest, we were told that, "No, only a king room had the walk in." That wouldn't provide adequate bed space for two guests, one a care giver and one disabled. When we got to our room, kindly located near the elevator (helpful), we realized the commode was very short. That made doing something necessary very difficult... requiring strong assist down and up. Additionally, the shower was unusable... a wheelchair bound person would not have been able to stay here. Consideration to outfitting double bed rooms for disabled guests would certainly be welcomed. On a more positive note, staff was exceedingly welcome, hospitable and friendly. The beds were cozy and all else adequate.

"Left Electric Toothbrush"

5
27/07/2017

Recently (June 25-July 1, 2017) I stayed at the Best Western Plus, Towson Baltimore North, 1100 Cromwell Bridge Road, Towson Maryland 21286 at which time I attended a conference in the area for a week. After checking out and returning home, I realized that I had left my electric toothbrush in the room. I called the hotel and Rosalie answered my call and said that she would check with Housekeeping supervisor to see if it had been collected. I discovered that it had been collected and was quite elated. Rosalie attempted to send the item via USPS but for some reason because the address was International it was not allowing her to complete the transaction. I tried from my end to sign in as a customer and all attempts failed. This continued over several days as Rosalie and I tried to find a way to send the item. Finally I gave up, but Rosalie did not. I resorted that I will just have to buy another electric toothbrush and the old one would stay in the lost and found. Two weeks later I received a postal notification to collect a package. I did not know what it was because was not expecting any deliveries. If you have ever used an electric toothbrush before and then been unable to use just for a few days or weeks because yours was lost; It is absolutely awful; you would understand my plight. I was ecstatic when I discovered that Rosalie had sent my electric toothbrush. Her care and thoughtfulness of the customer is to be certainly commended. I think she should get employee of the month or some type of recognition. Rosalie did not have to extend herself out of the way, but she did it for the customer. I am very greatful and extend my thanks to her for this awesome customer service and kind gesture. Thank you so much Rosalie, very appreciated !! Beth H.

"Family visit from Massachusetts"

5
21/07/2017

My wife and I enjoyed our stay at Best Western Towson. We went to visit family and we were centrally located so no long drives to get anyway where! We plan on using Best Western for our stay the next time we visit. The staff were awesome, especially at check in. No major issues, except the pressure in the shower!

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear 696harryh, Thank you so much for choosing to stay at the Best Western Plus Towson, Baltimore North Hotel and Suites during your recent visit to Towson! We are so glad you enjoyed your stay with us, and that you are planning to stay with us again during your next visit! Thank you for taking the time to review your stay and we look forward to seeing you again very soon!

"College visit"

4
19/07/2017

Nice hotel good area for shopping restaurants and other points of interest. There is a great bar down in the lobby area which is very appealing to the eye as well as an outside pool as well as our breakfast room with many choices to choose from such a strawberry waffles sausage bacon and cheese omelette as well asA variety of muffins breads and cereals hot and ready to go or enjoy while the sun basks through the windows or watching daytime television and dining with friends relatives and acquaintances for an early morning meal. The rooms are leaving and clean with contemporary design the bathrooms are quite small and the tubs need an upgrade other than that the amenities and the rates for this hotel is very suitable and I will be returning for further trips.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Ghana5, Thank you so much for choosing to stay at the Best Western Plus Towson, Baltimore North Hotel and Suites during your college visit, and thank you for taking the time to review your stay! We are so glad you were able to enjoy our many amenities, as we pride ourselves on our bar, pool and breakfast experience! We look forward to having you stay with us again soon!

"Vehicle Vandalized, Spiders and Mold"

1
13/07/2017

Arrived very late on Sunday. Checked in and noticed spiders in bath tub. I really have no issue but my wife is a different story. She flipped her lid and wanted to check out but I convinced her to stay. Swept the room for insects and ventured to closest McDonalds. Realized that we aren't in the most affluent part of town. Next morning we wake up early to head to a local lacrosse tournament and I realize that my truck bed cover had been slashed with a blade from one end to the other. Now I was pissed. Brand new truck and $600 in damages. Lucky we had nothing in back. Made police report spoke to the General Manager and he gave the corporate response "Sorry but...". Hotel should have cameras all over its premise and security for the safety of its guests. Other footnotes pool was ice cold and no one went in. Another guest was changing rooms due to mold while I was in lobby. Staff was polite. Room was okay at best. No restaurant in hotel. Television picture was standard definition and had horrible picture quality. Door was a nightmare to open, had to slide card about 10 times before it would unlock. I would recommend not staying at this establishment.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Thomas N, On behalf of the hotel, I am so sorry for your unfortunate experience with us. I have never seen anything like this during my time with this hotel. I know our management team has reached out to you to rectify the situation, and we hope you find this as a fluke event and come back and stay with us again.

"Unfriendly staff"

1
11/07/2017

First of all the air conditioner made sounds all night. Second, I was woken up at midnight to the sounds of people screaming in the hall and the smell of pot in my room. I called the front desk to complain. The phone rang for about a minute and someone answered it finally, and they said they knew about it and would take care of it. At 12:20 I called the front desk again to complain and that I also wanted to speak to someone in person. They replied someone is coming up. No one ever knocked on my door and I finally fell asleep at 1:00 am from shear tiredness. At checkout, no one asked how my stay was. The parking lot was strewn with garbage and someone had just come in from sweeping up.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear WilliamsM7879DX, We are very saddened to hear of your recent experience with us. This of course is not the service we strive to provide our guests. I have reached out to you directly to gain a little more information about what room and what date you stayed with us, so we can make sure to address your issues right away. Thank you for taking the time to review your stay so we can continue to improve the service we offer all of our guests.

"Best stay ever."

5
10/07/2017

staff was pleasant. Hotel as a whole was nice and clean. Breakfast area was clean. Food was delicious as well. Hotel decor is nice. I stayed at this hotel twice but I just notice a pool was here. The pool was nice and clean. This will be my hotel every time I go to Baltimore.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Missnono, Thank you so much for your fantastic review of the Best Western Plus Towson, Baltimore North Hotel and Suites! We are so glad you enjoyed your time with us so much and we look forward to you staying with us many more times!

"Sauna elevators"

4
06/07/2017

It was extremely hot in the elevators. I Could barely breathe. I couldn't wait until my floor so I can get off. And the beds were very firm. But overall everything else was wonderful including a delicious breakfast

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Shawanr2017, Thank you so much for choosing to stay with us during your recent visit to Towson, and thank you for taking the time to review your stay! We are so glad you enjoyed your stay and your breakfast. We apologize for the hot elevators, we have taken immediate action to cool our elevators since your review yesterday. They do remain a bit warm, but certainly not the temperature you were experiencing. We look forward to having you back with us again soon!

"Awesome Experience"

5
01/07/2017

Upon entering the lobby, I knew immediately that my sister and I had made the right choice in hotels. The Best Western Plus Hotel was "sparkling" clean, the staff was professional, friendly, made us feel welcome and were truly there to help make our stay pleasant. The morning breakfast was more than adequate and there was always fresh citrus water and fresh fruit in the lobby throughout the day. Loved their swimming pool that was refreshing and clean and even had fun utilizing the exercise room too. Great stay....we will be back!

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Robyn S, We are so excited that you had such a fabulous stay at the Best Western Towson, Baltimore North Hotel and Suites! Your experience is exactly what we strive to provide for all of our guests, and I'm glad you were able to enjoy everything our hotel has to offer. Thank you for taking the time to review your stay and we look forward to you staying with us again soon!

"Consistently excellent"

5
30/06/2017

Nice room. Great breakfast buffet. There were options to accommodate my dietary issues. The workers were energetic in keeping the containers and food refilled and tables clean. The hotel was in the process of updating the rooms and they did a great job of redecorating. Efficient and courteous employees. I always stay here when in Maryland.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear 667gerryb, Thank you so much for continually staying at the Best Western Plus Towson, Baltimore North Hotel and Suites during all of your trips to Maryland! We truly appreciate you choosing to stay with us time and time again. We are glad that you enjoyed our breakfast, courteous staff and our newly renovated guest rooms! We look forward to having you back with us again soon!

"Pleasant"

4
25/06/2017

Decent staff, great breakfast buffet, comfortable. Wish breakfast started earlier. Parking was easy as was checkout. Liked water and cookie options at front desk. And helpful when we wanted to have pizza delivered

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear 370alesiag, We are so glad you found our team to be helpful and our hotel comfortable! We receive many compliments on our breakfast buffet and fresh baked cookies in the afternoon and evening, and we are glad you were able to enjoy these offerings as well. Thank you for sharing your experience and we look forward to having you back with us soon!

"Best Western in Towson is the place to stay"

5
25/06/2017

Great service from start to finish. Breakfast was great and easy to access. Fresh baked cookies on Saturday afternoon-evening in the main entrance, 24/7 coffee dispenser that included good coffee, nice lounge-bar and happy hour, plenty of towels available at pool deck

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear MichellesK4776TZ, We are so glad you had such a great experience with us and that you were able to take advantage of our hotel's many great amenities! Thank you so much for taking the time to share your experience and we look forward to having you come back and stay with us again!

"Confused"

2
22/06/2017

I couldn't understand why I wasn't made make a credit card security deposit. Yet in the morning I was told the cash I paid should've been paid and held on a credit card.. also when I got upstairs in the room. It was freezing and the bottom to turn the air down was broken. Than to top it off. There was hairs on the sheets all over once you pulled the covers back

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you so much for taking the time to review your recent stay with us. We benefit greatly from your feedback, so we can better our future guest's experiences. I do want to apologize for the confusion we caused you during your stay. We are now working to better communicate our policies in regards to security deposits, at the time of check-in. I have also reached out to your directly, if you could provide me with your room number, so we can make sure the air conditioning is working properly.

"The rooms were not nice. Located in elevator area. HIGH traffic all the time prevented sleeping."

3
19/06/2017

Rooms were not very nice. Located in too high of a traffic area. Should not even have rooms there! Couldn't sleep with everyone standing waiting for elevators talking. Ice machine in same area. It was awful

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Jennifer, Thank you for staying with us and taking the time to review your stay. I am so sorry for the noise you experienced outside your room. We are already taking action to mitigate the noise directly outside the elevator, so that our future guests will not have the same experience as you had. On behalf of the hotel I am so sorry for your experience, but appreciate your review so we can improve the experience of our future guests. I also reached out to you directly with my email and phone number if you would like to talk further.

"Great service"

5
15/06/2017

Server for Breakfast was excellent the staff members name was Steve, he was very kind and helpful to my family while enjoying our breakfast. Great meal as well; well worth the price of the room. The pool was a clean but the pool staff did not do a very good job of skimming the pool there was many bugs a pieces of hair.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you so much for staying with us and for taking the time to share your experience at our hotel. We have spoken to our pool staff and have already begun monitoring the cleanliness of our pool more closely, so thank you for bringing this to our attention. We are so glad that you found our team to be excellent, and I have shared your kind words with Steve!

"A Must for Travel"

5
14/06/2017

This is an excellent property with quick access to Towson University and Downtown Baltimore. The rooms are spacious and the breakfast area is spacious and well maintained.The staff is very friendly and helpful. The pool area is also well-maintained and clean. No clutter anywhere, clearly the staff takes pride in the hotel.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you so much for choosing to stay with us during your recent travels to Towson and thank you for your kind review. We are so glad you were able to witness everything we strive to provide our guests! I will certainly pass along these encouraging woods to our team. We look forward to having you stay with us again soon!

"BW Hotel Towson"

5
12/06/2017

It is a great location for colleges and schools just outside Baltimore. Easy access with good parking and great staff. Rooms are very acceptable and clean for short stays. Free breakfast, pool, bar in the lobby and 24 hr coffee bar are very nice. We really like the easy access to your vehicle and short walk to the elevator. Hotel is easy access to I 695 and shopping in Towson.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you so much for staying with us and taking the time to review your stay! We are so glad you enjoyed all aspects of your stay and I will definitely pass along these kind words to all of our staff!

"Best Western Towson Baltimore MD"

5
02/06/2017

I enjoy my stays at Best Western, but due to the tier points being changed, I am unable to get a "Free Room" they changed how the points can be used. Also upon arrival in the past I always received a gift bag and it seems that they stopped offering them.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you so much for taking the time to review your recent stay with us! We are so glad you enjoyed your time with us! I apologize that you didn't receive a gift bag from us upon arrival, we still do provide these to our rewards members. I will look into why you didn't receive yours, so we can make sure all of our Best Western Rewards members receive theirs when they check-in. Thank you again for your feedback and we look forward to having you stay with us again sometime in the further!

"Wedding weekend "

2
28/05/2017

I stayed here for my wedding weekend since I had a lot of family coming in from out of town. I didn't want them to have to spend a lot on a hotel. The beds were horrible! I woke up with hip pain from the hard bed and I'm not old. My room completely smelled like smoke even though they have a no smoking policy. My cousin's bed had a serious dip in it. My other cousin had lipstick on her towel before she used it. The only reason why they get two stars is because their free breakfast was decent.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear Tigress J, Thank you so much for taking the time to review your recent stay with us. I'm glad you enjoyed our complimentary breakfast buffet! I'm so sorry to hear that you didn't find our beds comfortable and that you smelled smoke in your room. Our housekeeping team is looking into this particular issue to make sure that our future guest's don't experience the same discomforts. I have also reached out to you directly if you could provide me with a little further information on your stay. Thank you again for choosing the Best Western and taking the time to review your stay!

"Attention Towson parents"

5
28/05/2017

This is a perfect location while visiting your child at school. The hotel is clean and the staff is friendly and very accommodating. We have tried other local hotels but this by far was the best value.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear lisatJ9472UZ, Thank you so much for staying with us during your recent visit to Towson, and thank you for taking the time to review your stay! We are so glad to hear that you enjoyed your time with us and that you would recommend our hotel to other Towson parents. We strive to provide great accommodations to all of our guests, and we are excited that you experienced a "friendly and very accommodating" atmosphere while staying with us. We look forward to having you stay with us again!

"Graduation at Loyola"

5
27/05/2017

Great value! Breakfast included started my day off on the right foot. I was in town for my daughter's graduation and needed an economical choice in hotels. This BW Plus was clean, safe and economical.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Dear dfbb3675, Thank you so much for choosing our hotel during your recent visit to Loyola, and thank you for taking the time to review your stay! We are so glad that you found all of our accommodations to your liking. We strive to exceed all of our guest's expectations and we are excited that you experienced this during your time with us. We look forward to having you stay with us again!

"Great Stay, I shall return"

5
23/05/2017

The front desk staff, were friendly. They were patient with stupid questions. They gave us multiple choices and prices for transportation needs. They always gave us printed directions to our destinations. The rooms were very clean and comfortable. The breakfast was great. There was variety to select from. The waffles were great and very popular. They had different choice of syrup. Had a great time. We will return to that hotel in the near future.

Best Western Pl... M, Sales Department at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you so much for taking the time to share with us about your wonderful stay, here at the Best Western Plus Hotel. We are happy that you chose to stay with us. We strive daily to ensure that all of our guests feel welcomed and are treated special. We look forward to your return and do hope that you would bring all of your friends and family.

"Best western shouldn't be associated with this place"

1
23/05/2017

So my family and I came in for my brothers graduation from college. We came in from upstate New York. We had 4 rooms. First of all there is a girl at the desk that I had issue with from day one of booking she had an accent and was rude, mean, and seemed too busy for anything we needed. Then when we got there we went to the rooms... I work at a best western and if I EVER left a room how mine was I would be FIRED. marks on the wall, bathroom floor horrible, pull out sofa didn't even have sheets on it. Like come on! Then we went to breakfast.... First off they need to mop the damn floors my feet were sticking to the floor in the breakfast area... gross. And the food....eww... nothing was fresh and the girls there were not nice at all. One girl had her headphones in while working! I do have to say one person I met was working the bar when we checked in she was very nice. And the girl at check out was very nice as well. But the girl we had at check in... She should concentrate more on her guests then chomping on her gum and not making eye contact and in all honesty she was obnoxious. Housekeeping as well did NOT do a good job with the in house cleaning. Pretty sure they didn't even clean the bathroom. Also issues with key cards. Like I said I work in a hotel... if someone asks for an extra key to a room... ADD THE KEY DON'T REPLACE ALL THE KEYS! we went to the desk multiple times about room keys. And finally.... I will be back next year I'm sure for my sister in laws graduation. I hope you have some new staff because they were the worst.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
On behalf of the staff and management of the Best Western Plus Towson, I would like to apologize for failing to provide you with the level of comfort we strive to provide all of our valued guests. We do accept responsibility for your dissatisfaction, and will take corrective action immediately to alleviate these problems from impacting our future guests. Thank you for already considering our hotel for next year's graduation. We look forward to providing you with an exceptional stay when you return! I have also reached out to you through tripadvisor with my personal contact information, so we can talk further about your feedback. We truly appreciate you taking the time to share feedback.

"Very good value"

5
21/05/2017

Considering the high cost of this area, a very nice room for less than $100 (before taxes) was a pleasant surprise. Staff were friendly and helpful. I overheard someone making a reservation for the following weekend, and the cost increases considerably when something is going on at one of the local universities (which always happens in college towns).

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you so much for selecting us as your lodging choice, and sharing your great experience with us! We are so glad that you found our staff friendly and helpful, as that is the type of service we strive to provide all of our guests.

"Large room but small bathroom"

3
17/05/2017

We stayed 3 nights while in town for a Track and Field event at Morgan State University. We did not spend much time in our room but it was very spacious with plenty of room for belongings (except for the bathroom). I did call to see if there were any other rooms with a larger bathroom and we were told no. This was one of their large suites, so it was rather odd to have such a small bathroom in this room. Fortunately, the wet bar outside the bathroom was huge, and this is where we had to keep our bathroom items when not in use (not convenient). The room had a separate bedroom that was open to the main room with no door. That was fine since there were only two of us, however, the sensor lighting in the main room and bathroom would automatically come on when you walked to the bathroom. This lit the whole room up which becomes a problem if you're a light sleeper and not the one going to the bathroom. The living room had a desk, sofa & chair, however, there was no light for the desk (on or above). There was a table lamp on the coffee table next to it but it was lower than the desk. Again, we were not there to work, but it was an observation. The bed was very comfortable and the noise level was very low. Our room was located outside the elevator doors and ice machine room, and we never heard any noise. The free breakfast was average. Everyone we came in contact with was professional and friendly. The overall appearance was clean and well maintained.

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We truly value the feedback from our guests as we strive to make our hotel the number one choice for travelers coming to the Baltimore area. We are so glad you enjoyed our large quiet rooms! I will certainly take your comments back to our team, so we can make sure to provide a great experience for our future guests. Thank you again for your time in reviewing our hotel, and we look forward to having you stay with us again.

"nice place to stay"

4
16/05/2017

The hotel was very nice. Check in and out was easy, The people were very friendly. The room was nice clean and comfortable. Breakfast was great the hot foods were hot and looked fresh had a nice variety of muffins, bagels and toast. We will be back soon great job

Best Western Pl... T, Manager at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for selecting us as your lodging choice, and sharing your great experience with us! We are committed to providing our valued guests with comfort and enjoyment 24/7 and we are pleased you experienced this during your previous stay.

"Sad attempt at customer service"

1
16/05/2017

I recently booked a reservation with this hotel over the phone, 2-3 weeks prior to my scheduled stay. I booked a Thursday - Saturday (checkout Sunday) and was told it would be $150 the first night and $170 for the Friday and Saturday. It was a little more than I was looking to spend but went ahead and made the reservation. A few days before I was going to make my way out to Maryland, I called to confirm the reservation. I was told my reservation was for just Thursday and Friday night and that the rates would be $180 and $240 respectively. I was not thrilled but assumed there could have simply been an error made; I requested to speak with the manager. The manager, Sam, told me that my reservation had not changed since it had been made, as though that some how justified the mistake. Sam also told me he might be able to get me a room for Saturday at a higher rate than the $240. I was not willing spend $200 dollars more than I made the reservation under, and I expressed that I was not going to spend that much extra because his staff made a mistake. Throughout the conversation, he continued to dismiss the idea that there could have possibly been an error on their part, only eluding to the fact that the error must have been mine. He made no effort to rectify the situation throughout our conversation. Sam's attempt at resolving the situation was a seriously poor effort at customer service. I cancelled my incorrect two day reservation and found myself swearing off this hotel chain.

"Celebrating my 50th Birthday"

5
09/05/2017

My experience was excellent. The employees were very warm and friendly. Most of all very helpful and understanding. I would recommend this hotel to all of my friends visiting the area and i can't wait to return.

Best Western Pl... M, Sales and Events Coordinator at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you so much for your kind review. We are happy to hear that you had an excellent experience. We definitely invite you, your family and friends to come back and stay with us again here at the Best Western Plus Hotel in Towson.

"Fair"

2
29/04/2017

I have stayed here before but this is not our first choice hotel in the Baltimore/Towson area. The locale is okay. Close to I 695 but less so to Towson. Not really convenient to Loyola. The parking is fine and the check in is efficient. The rooms are actually good sized but really not in good shape. Our room was not particularly clean and there was a random power cord left by a previous guest on the floor. Not entirely sure they even changed the bed sheets. There was some foreign substances under the covers on both our bed and our daughter's bed. The bathroom was okay but again, it was clear the maintenance guys here have no clue what they are doing. The mirror was mis mounted and holes in the wall were showing. The beds had decided sags to them. The TV did not work and the staff on call over the weekend were not able to fix it. The hot breakfast is marginal. My teenager loved it because there was no line for the waffle maker but certainly is far inferior to most i have had. Room has a great fridge and microwave. A/C was great. Pool was not open. I would say in fairness this place tries. The people are nice but they just are not motivated enough to get the place to the next level.

Best Western Pl... T, Director of Sales at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. I will share your feedback with our entire staff here. The hotel is currently under renovations...as we are remodeling the bedrooms and lobby areas of our hotel to do just as you said. But more importantly we are taking our hotel to a higher level. We are working as a team to be better for both our hotel and all of our guests. The hotel will be opening up the pool on Memorial Day Weekend. So we do hope that you all would be back and stay with us again.

"DO NOT STAY HERE"

1
29/04/2017

Awful place! Our church booked 10 rooms for a church youth group event. Do not be fooled by the Best Western name. The hotel is trashy and so are the people who stay here! We were awoken at 2am with room next to us with loud noises and tv. Then at 3am, more loud noises that I am too polite to describe that woke up my kids and thought someone was in distress! Tv still blaring. Called front desk, who said he would call room. Well, at 4am had to go down to Front Desk and complain. Front desk clerk told us motel was sold out. I said that we could not stay next to that room. Front desk clerk picks up phone and calls the room in front of us and says "Marquis, you got to turn that Tv down". And that was it. Hmmm, how did he know their names?? So nevertheless, only got about 1 hour of sleep! We found out that people live in this hotel! We were supposed to stay 2 nights but that is not going to happen. DO NOT STAY HERE!

Best Western Pl... T, Director of Sales at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for taking the time out to express and share your experience and comments with us. We are working together as a team to focus on the guests and there needs. Unfortunately, we do not allow anyone to live in our hotel but we do pay attention to the people staying here. We do often access the guests names from our system prior to calling a room to be sure that we know the names of who we are speaking too. Our staff is working everyday to improve. Here at the Best Western Plus Hotel, we want all guests to feel welcomed and comfortable. I will share this information with our entire staff. I do hope that you would consider staying with us again.

"Just needs an update"

3
26/04/2017

With some minor improvements the hotel would offer a great location and price for this area in Maryland. Breakfast is fair, workout area is above average. Hotel staff were friendly, but did not make me feel as welcomed as when I stay in other hotels from a different chain.

Best Western Pl... T, Director of Sales at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for taking the time out to share your thoughts regarding your stay. I will share your comments with our entire staff. We are working harder everyday to be sure that we ensure the customers are welcome and comfortable. We invite you to come back ans stay with us again here at the Best Western Plus Hotel.

"Do not stay at this hotel."

1
26/04/2017

Room smelled like urine air and heat did not work, food was not fresh and blood on towel!! Had to change rooms at three AM!! Manager could care less!! Will not be back! did not get any sleep. I think this is an older building and needs a complete remolding.

Best Western Pl... T, Director of Sales at Best Western Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for taking the time out to write your comment regarding your stay. I will share your feedback with our entire staff. We are constantly striving to be a better hotel and to be more accommodating to the guest. We are in the process of doing some major renovations so I do hope that you would consider staying with us again soon.

"Helpful staff"

5
24/04/2017

I have stayed a couple of times at this hotel for nearby family occasions. The hotel staff, especially Manager Mt Sheth have been very helpful in quickly addressing all of our needs. Rooms are large, and breakfast is good and convenient. No complaints.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. Our general manager Mr. Sheth definitely works hard every day to ensure that all guests are comfortable and happy with their stay. We are happy to know that you have. We do hope that you come back soon to visit us again.

"Bad smell"

1
23/04/2017

Did not enjoy our 1 night stay here. Room smelled like urine. Best uncomfortable. Room by elevator and walls thin (heard lots of noise) Bathroom somewhat dirty. Staff efficient and friendly. Lobby clean.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review, I will share your feedback with our entire hotel staff and especially head of housekeeping. We are in the process of renovating our rooms to be more accommodating and satisfying to our guests. I do hope that if in the area again you would consider staying with us.

"Decent, but not great"

3
22/04/2017

Clean, front desk helpful and pleasant, location ok but seemed a bit pricey for the experience. Restaurant could use a makeover and not run out of bacon before 9 AM! Overall sufficient, but not great.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for sharing your thoughts. I will share with our entire staff. We do hope that you would consider staying with us again.

"Nice hotel"

5
20/04/2017

Stayed one night. The hotel was clean. The restaurant was fine after a long day of driving. Staff was very friendly. Hotel was close to local amenities. Would recommend for people visiting local colleges.

"Fantastic Customer Service - Bailed Me Out!!!"

5
17/04/2017

I can not begin to say the words of how pleasant my stay was at this hotel. The staff was fantastic, kind, and courteous. I was in panic mode in an attempt to produce some papers for a business assignment. I had trouble connecting to the printer - which was totally my fault. The front desk came to the rescue. She told me to send it to her and printed out 4 copies of each assignment for me. Excellent customer service!

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you so much for your kind review. We are happy to have been able to accommodate you. I will definitely share your kind words with my entire staff. We hope that if ever in the area again, you would come stay with us!

"Excellent stay"

5
14/04/2017

I stayed here one night with my family as we were on a road trip and had some friends to visit in Towson.We had a king room with a pullout couch so there was ample room for my wife, son and I. The room was clean and nice, the staff friendly and the parking was free and easy. The breakfast in the morning was also good and above average in terms of variety and taste. The hotel is just off the highway and is a few minutes drive from malls,shopping and restaurants.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We are happy that you stayed and enjoyed your time with us. I will share your kind words with all of our staff members. And if ever in the area, we do hope and invite you to come stay with us again.

"Don't stay here"

1
09/04/2017

Hotel conditions were terible. Had to change room upon arrival. Next room was just as shabby. Cleaning room was missed on first day even though we asked for it to be done. No restaurant and bar was lousy. Front desk staff was indifferent. Asked for 2 wake-up calls and neither was done. Have stayed here often in past but will never stay again.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. I will share your feedback with our entire staff. It is important that we as a team work to maintain an above level of satisfaction. I do hope that if ever in the area again, you would really consider staying with us again.

"A Well Kept Secret"

5
31/03/2017

First time I've stayed at a Best Western Plus and I was pleasantly surprised. Centrally located for our trip to Towson. Very nice value for the money and an excellent breakfast assortment. Will definitely stay again!

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your kind words. We are glad that you enjoyed your stay. We look forward to your stay with us again.

"Reailroad"

5
27/03/2017

I work for the railroad and I've stayed in many hotels. The best westerns are some of my favorites. The only thing about this location I didn't like was that there's no other options for food. As railroaders we eat at different times and might not have the option to eat at your restaurant

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for sharing your thoughts. We do in fact have several options in the area. But, as a team we are working to share more information to our guests about the many places to go near our hotel int the, heart of Towson. I will share this with my entire staff..We hope that if ever in the area you would come stay with us again.

"Okay"

3
27/03/2017

Hotel is a just off the I 95 and tucked out of the way. No restaurants within walking distance. Hotel needs a do over and is a little tired. Wallpaper is stained and beds not overly firm. Staff were friendly

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We are working hard everyday to maintain our hotel. I will share this with my entire staff.

"Itchy"

2
13/03/2017

Itched while in room. Did not see bugs or anything but itched the whole time. Also had people screaming up and down the hall at 1:00 in the morning. The breakfast was good and setup of room was nice overall except for itching.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. From time to time some guests experience allergic reactions to our laundry products, we are always striving for the best guest experience. We will share your feedback with our entire staff.

"Poorly maintained ( broken TV, broken room locks)"

2
27/11/2016

We had two rooms-the rooms had to be re-keyed three times during the visit. We had to ask for clean linen. When the rooms were cleaned there were dirty paper cups left on the night stands with the cold morning coffee still in them. Breakfast was mediocre.

"Good value for the price"

4
27/11/2016

Stayed here while visiting our grandson in Towson. The hotel is not new, but we believe we got good value for our money. Nice breakfast and a small bar for cocktails. Only 10 minutes from the school and center city.

"Comfortable, Affordable and Reputable Hotel"

4
26/11/2016

We stayed one night for Thanksgiving Day this past Thursday. This Best Western was had 6 floors on a decent parcel of land and strategically near the highway. It was very quiet throughout the stay. The customer service reps were very nice and respectful. Our room was clean and smelled good. The hallways were clean and smelled good. The morning breakfast was delicious and had a good group of folks from all over visiting family and friends for the holiday season. The parking lot was safe and had sufficient parking spaces. My only minor complaint is that the AC and Heating unit turns automatically and did not produce any heat in our room. Even when we shut down the unit from the wall panel. It took more than several minutes for the unit to shut down. I called room service to explain the issue and we offered another room, but we refused because we were already comfortable in our rooms. We did not try the WiFi, so I cannot comment on that. Other than that, the Best Western Plus in Towson was good hotel and good amenities for people who a comfortable, affordable and reputable place to stay

"Great place to stay."

5
26/11/2016

This is a good, clean hotel with reasonable rates. It is located very close to shopping, dining and other services. Easy interstate access. Very friendly staff. Parking is ample and free. I stayed a week in early November and went back when visiting with family for Thanksgiving. I would definitely stay again.

"Best Western Plus - Towson"

5
23/11/2016

The housekeeping staff was very nice and courteous. the hotel lobby and room was very clean. Front Desk was amazing. Always smiling and eager to help with an answer to questions I had. I would highly recommend this location.

"Hidden Gem"

5
21/11/2016

Nice having suites as available options especially at such short notice. Bacon and Sausage on a free breakfast bar plus blueberry waffles, if I wasn't already sold that would have definitely done it! Wi-Fi was super easy to connect to (no difficult username and password). Suite made the room seem like an actual living quarter.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We will share your comments with our staff.We do hope if ever in the area you will choose to stay with people who care.

"Great stay"

5
21/11/2016

Hotel was very clean. The room was perfect. Staff were helpful. Conference staff were very nice. The free hot breakfast was good. Took the family and they had a nice time. We will definitely stay again in this hotel if we are in the area. The only negative was there was an outdoor pool, no indoor pool for the kids.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We will share you kind words with our staff. We look forward to seeing you again!

"Nice hotel with friendly staff"

5
18/11/2016

Loved it here! I really have no complaints at all. It was very booked so took a while to get into the room but other than that everything was lovely. I guess that speaks for itself the fact that it was fully booked!

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review.We do hope if ever in the area you will choose to stay with people who care!

"great"

5
02/11/2016

Room was very clean, staff was very friendly and helpful. Great location. Wished there was a Restaurant. TV Channel changer kinda sucked. A good variety of Restaurants in the area. Most delivered, that was awesome.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We will share your comments with our staff. We do hope if ever in the area again you will choose to stay with us!

"Roach motel"

1
23/10/2016

Stayed this weekend and on both Saturday and Sunday morning we woke up to roaches crawling on the pillows on the bed and roaches on the headboard on Sunday. Upon further review on Sunday there were at least 4 more roaches on the headboard. I took a video of one crawling up the pillow on Sunday. When we called downstairs Sunday we were told that the manager would call us back. He did not call us back so my husband went speak to him. Then i called Hotels.com to complain and they called this best western and stated that they were told that they would not comp the stay because the hotel stated that they had just had an inspection and were "bug free". I then called downstairs again and was told that the manager wanted to talk to us in person so i told them to send him upstairs so they could see the roaches for himself. However he didnt come upstairs until my husband went to get him from the from desk. Then him and a housekeeper came upstairs after my husband went downstairs (i guess he needed protection) and he saw the roaches on the headboard himself. He then stated that he would need to call the general mgr to see if they could comp. the stay (the least they could do). In the end they stated they would and i am currently waiting to see if it is credited to my credit card.

"Great Stay!"

5
17/10/2016

We were in town for a wedding, and the hotel we were supposed to stay at was fully booked. The location was perfect, right off the Beltway. The room was very clean, and the bathroom was very nice. The only complaint I have about the hotel was the very low water pressure. It seems to be a problem at every hotel we stay at, but it was very poor here. The staff were very friendly, and were very accommodating in trying to get me checked in before check in time. The breakfast was great, and had a few hot items included with the standard hotel breakfast fare. Overall, it's one of the best hotel stays I've had recently. Was a little disappointed the Hotel bar didn't open until 5 on Saturday, as it would have been nice to sit and have a drink there while waiting on my room.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review.We will be sure to share your feedback with all departments. We hope if ever in the area again you will choose to stay with us again!

"Outstanding hotel"

5
16/10/2016

My stay at the Best Western Plus in Towson, MD was very comfortable and enjoyable. Getting check in was easy, they have one staff member name Destiny that is so pleasant and will try to assist you in any way to make your stay very comfortable. I will recommend this spot to anyone.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review, we will be sure to share your kind words with our staff.

"Not as good as previous stays"

4
13/10/2016

Good location and usually spot on with price and amenities however this time there was a smell of smoke in the hallway a few times and the room was stale smelling and mildew smell from the ac. The conditioner was cheap. One of the beds was listing to the side when sleeping.

"Friendly and clean"

4
12/10/2016

Good place to stay for College visit with the family. Breakfast was a hit with the kids. Clean rooms and front desk staff very friendly. Convenient location for school visit. Close to restaurants and mall.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We will share your kind words with our staff. We do hope if in the area again you will choose to stay with us!

"Great location for visiting Towson University"

4
10/10/2016

I have stayed here 3 times while my son toured, had orientation and visiting at Towson University. We stayed once at the hotel on campus, it is very nice there but very pricey and no breakfast. I prefer the BW, and it's only 8 min from campus.

"Family weekend"

4
07/10/2016

This hotel was great for Family weekend at Loyola Maryland. It was easy off the highway and close enough to Loyola. The breakfast was very good. A great variety and tasted good. Parking was never a problem.

"Best hotel in the Blatimore for service and cleaness"

5
05/10/2016

it is very best hotel to stay in baltimore. it is very clean and having co-operative staff. breakfast very fresh even bar tender is also giving good service. Romm service and is very quick and excellent. Even Front desk count employee are very helpful to gide

"Great location, clean and comfortable"

5
03/10/2016

Always our hotel of choice when in the Balto area. Location is convenient and the hotel is always clean. Breakfast was one of the better self-serve hotel breakfast. Waffle irons were in great working order, bacon and eggs were hot and other items were fresh.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We will share your kind words with our staff.We hope if ever in the area again you will choose to stay with people who CARE!

"Great little hotel"

4
02/10/2016

Travelled to Towson for an event at TU and needed somewhere to stay. The Best Western was a great alternative after seeing the prices listed on the hotels within walking distance to the university. The hotel was kept very nice and the room was very clean. Some of the room needed an upgrade (peeling wallpaper in the bathroom, peeling wood laminate on some of the furniture) but overall I was very pleased with my stay. Wish I could've spent more time there but the hotel was way more than I needed for the one night. Would definitely recommend. And it's close enough to Baltimore that it could be a good alternative to stay on downtown.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We are delighted you enjoyed your stay while visiting TU. We do hope if you are in the area again you will stay with us!

"exelant services"

5
02/10/2016

i am not very good with the computer but i have lots of goodness to say about the hotel and the staff especely sam i am old and this is the type of hotel i could call home i live on the other side of the world i wish all hotels could be like this best western

Best Western Pl... T, General Manager at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
I am very Glad to hear that you would call the Best Western Plus-Towson your home away from home . I also want to thank you for your nice compliments for our staff and the hotel, it does mean a lot to us. Thanks again and can't wait for your visit next time.

"owner"

5
27/09/2016

the hotel was so nice and clean. very nice service from all over there while I was staying there. my wife become so happy because she love to stay in motel like best western plus located at towson area. great keep it up!!!!!!

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We will be sure to share it with our staff .If ever in the area again we hope you will choose to stay with people who CARE!

"business trip"

5
27/09/2016

extremely comfortable stay , will very clean and upgraded rooms, staff very helpful and courteous , would stay if in the area. Great location very close to towson town center with lots of restaurant and shopping . right of the exit off the baltimore beltway 695.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank You for your review! We look forward to seeing you again soon!

"Never again"

1
25/09/2016

I booked four rings for five nights for my colleagues and myself for a huge Expo we were attending. I had sent a very large package to the hotel which arrived the day before I did, addressed to 'Guest: (my name). The hotel could not find the package, which was a pivotal part of our display for the Expo.... We are talking about a 4' x 2' box.... They found it on the last day of our show, which was no help. They were only willing to comp one of us ONE night. Being this, the hotel is very old and run down, smells and the restaurant for the free breakfast is something I didn't want even though it was complimentary. Folgers coffee... The room was dark and being in the shower gives you the feeling you are showering in an RV. For one night when nothing else us available, this might do for you. For an extended stay or when you are sending anything to them, run the other way.

"Very Clean"

4
24/09/2016

I booked a room to come and look at Towson University for grad school. Im glad I booked this hotel because the price and location. Its right off 695 so it is easy to get to. It was quiet and the staff was informative because I did not know the area at the time. I recommended this hotel to a few people.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We are delighted you enjoyed your stay and we look forward to seeing you again ....hopefully TU will be your choice for Grad School:)

"Excellent Hospitality"

5
24/09/2016

We enjoyed the entire staff at the Best Western Plus in Towson Md. Front desk was exceptional, courteous, and very helpful. The room was very comfortable and clean. Housekeeping was super! Even the lifeguard by the beautiful swimming pool was great. The bartender was lots of fun to talk with and great service was provided. Breakfast was delicious. We even extended our stay!

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We are delighted you enjoyed your stay and hope to see you again if you are ever in the area.

"Friendly staff, great room"

4
23/09/2016

The room felt very upscale for a moderately priced hotel. It was spacious and cozy. The staff was helpful and everyone seemed very happy to be working at this hotel; I didn't realize how much of a difference attitude can make until spending the night here. It was clean and had a diverse group of guests.

"Nice Room"

4
22/09/2016

Our room was very pleasant. The breakfast in the morning was also very enjoyable and we'll stocked. There was a service lady who kept everything well stocked. The room was clean and fresh smelling. We would recommend this hotel.

"Secluded, yet Convenient; Excellence with Trees"

5
16/09/2016

I always stay here whenst in Baltimore. The location, the physical facility, the rooms, the people, and the service are all superb! And the upper floors, facing west, offer stunning views of the sunsets.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We are delighted you enjoy stay each and every time you visit our property! We look forward to seeing you again.

"Our "Go To Place" in Baltimore"

5
15/09/2016

The Best Western in Towson is where we prefer to stay our first night in the Baltimore Hanover PA area. We have family in Hanover Pa but must fly into Baltimore. We have stayed in the Inner arbor but it was very expensive. BW provides a comfortable accommodation at a reasonable price. The desk staff is helpful and polite. The full breakfast is always delicious.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We are delighted you have enjoyed your stay! We look forward to seeing you again, and thank you for staying with people who CARE!

"Wilderness Retreat at the feet of the Towson Hills"

5
13/09/2016

I have stayed here for a number of weeks since being part of nearby wind power project. The Staff here have definitely made their guests feel like they are at home. Excellent service in every department. Great multi-course hot breakfast, nice fitness center, nice forested outdoor area bordering the parking. All add up to a relaxing experience, at a reasonable price. I look forward to the near future when the in-hotel restaurant operation is reopened.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We look forward to your return!

"Convenient Location, Pleasant Staff, Clean and Comfortable Room, Nice Price!"

5
09/09/2016

Traveled to Towson for a family gathering and couldn't have found a better hotel in exactly the location for all the family get-togethers. While relaxing away from all the activities, enjoyed excellent cable channels with flawless reception. Plus, the complimentary breakfast was great. Although the hotel is convenient to shopping and restaurants as well as highway access, its location is quiet and there's plenty of parking. Best Western Plus Towson gets a thumb's up!

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank You for your review. We will be sure to share with our staff your kind words. Thank you for choosing to stay with people who CARE!

"BED BUGS GREETING!!!!!!!"

1
07/09/2016

My husband & I came to Baltimore for the holiday weekend to visit our daughters and attend the MD state fair. Once we arrived and check in we received our key to room 519. To our SURPRISE WE WERE GREETING BY BED BUGS! They were on the bedding, pillows, on the headboard. We wipe several with a Lysol Disinfecting Wipe gathered our items and went to the front desk to show they staff. They stated apologies, offered us a comp night for that Saturday, offered another room.But there was NO WAY we were going to stay. We checked into the Sheraton North near the Towson Mall. We have never stayed at a BWP and we are hoping that this HORRIBLE ENCOUNTER does not sway us away from every trying another BWP.

"Pleasant surprise"

5
03/09/2016

Checking in was a snap front desk clerk was very pleasant. My king room was nice plenty of room. TV was nice plenty of channels. The complimentary breakfast was fine. There is an outdoor pool, and also two computer work stations. Everyone I met working at this location was pleasant and all had a smile. I will return The price was right. Plenty of free parking.

"Comfortable Stay"

4
25/08/2016

Was in Towson for an annual medical appointment. Room was clean and quiet, the bed was comfortable and the internet was flawless. Exit from the Baltimore Beltway was convenient. I'd never experienced Vietnamese cuisine before. I found the soup light and flavorful after a long drive. 24 hour coffee was convenient and good.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We will share your kind words with our staff!

"Great Hotel Stay at Lower Cost Than Neighboring Hotels"

5
24/08/2016

I stayed at the Best Western Plus, while in Towson, MD for college. The staff was friendly and helpful. I was able to get a much better rate than other hotels in the area that charged much more. The room was very comfortable and I enjoyed the amenities. The hotel provided a really nice buffet each morning for breakfast complimentary, kept a clean pool for guest use, provided fast internet that I never had a problem with from my room, and helped me to get situated after my previous arrangements fell through unexpectedly. I would recommend this hotel for anyone staying in the Towson area and am planning on staying here again soon.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We are so Pleased you enjoyed your stay.We do hope if in the area again you will choose to stay with people who CARE!

"Great staff!"

4
12/08/2016

I booked the wrong day, ugh. It was late and we were tired after moving our daughter in for college. The front desk helped us out without skipping a beat, a real life saver! It was nice to have breakfast included as well with a decent amount of choices for everyone.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We will share your feedback with all departments. Glad you could get your daughter moved in and we look forward to seeing you all soon for all the college activities that will bring you to the area!

"Great Stay, Very Convenient!"

5
11/08/2016

We always stay at Best Western Towson North because the place is extremely comfortable, beautifully managed and conveniently located to most destinations in the Baltimore Metro area! If you're going to be staying in the Towson area of Baltimore you can't do much better than this place!!

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We are delighted you enjoy your stays with us! We look forward to your many returns.

"Confusing experience.."

3
09/08/2016

I have never been disappointed in my stays at BW properties. For this reason I became a reward member two years ago and have stayed at other BW properties close to a dozen times in the past year without issue. The staff here were very polite and friendly - THEY are the true gem of this location. The few downfalls of this property were the beds and pillows were awfully uncomfortable, our room did not get re-stocked or cleaned and we were staying for quite a few nights. This means I ran out of tissues, coffee and towels. We were in town for a music festival, so coming back at 1AM after dancing and being covered in sweat/dirt, coming back to your room seeing it hadnt been cleaned all day and not having a fresh towel is rough. The water pressure from the shower was also pretty pathetic. Best Western usually doesn't disappoint, but I was fairly bummed about this stay.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We will share your feedback with all departments. We are currently slated for renovations of our rooms this winter. If ever in the area again please reach out to me and I would be happy to help you with accommodations. We really appreciate your loyalty to our brand with BW Rewards.

"Escape to the Woods in Towson, MD"

5
07/08/2016

This country wooded setting made for an ideal weekend retreat. Quiet and remote enough to offer tranquility, but conveniently located for any shopping needs. The outside pool is nice and well maintained. In-motel Vietnamese restaurant and Bar offer elegant atmosphere with great menu and cocktail selections. Bar offers domestic and imported wines and beers; along with extraordinary service. This Best Western offers a superior travel experience.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We are delighted you enjoyed your stay with us. We look forward to your many happy returns!

"Excellent experience & value"

5
05/08/2016

Rented 2 rooms at a reasonable price. Accommodations were excellent, clean, comfortable. Staff was very friendly and respectful. Despite a busy weekend, room was quiet. Will return when next in the area.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review.....We look forward to seeing you!

"excellent place"

5
02/08/2016

It's professional yet family friendly environment as well. Staff is very courteous and professional. Housekeeping is available when ever you request a service. The restaurant and the bar provided is great if you don't feel like going out. If it's business or personal this place makes sure you return back.

"Overall good experience"

3
01/08/2016

My stay was overall a good experience. The rooms where clean and the staff was friendly. I had a one bedroom suite for 2 nights. The overall room size was pretty good. The hotel was very convenient to I-695. There are tones of restaurants and other dining options a short drive away. The hotel also has a really nice bar and lounge in the lobby. They also offer a pretty good free breakfast in the mornings.

"Poor air Conditioning"

3
01/08/2016

The air conditioning on the 6th floor was not working properly. The hall was over 80 degrees (according to their thermostat). Room upon check in was over 80 degrees, had to turn the thermostat to 60 to get room temperature to a reasonable temperature. Maid service didn't clean the room 1 day of our stay despite being gone all day from the hotel for a family event. Poor water pressure in the shower and the ceiling in the room texture was peeling off due to an old roof leak (had heavy rain while we where there and had no active water leaking through the ceiling.) Vanity in the bathroom was very tall ( I am 5'4" and I could barely lean over to reach the sink). Bed was very comfortable.

"MY EXPERIANCE"

5
01/08/2016

I like the services and cleanness of this hotel. and also staff are very co-operative. Bed is very comfortable to sleep. Breakfast is very nice and fresh and also restaurant is very clean. Reception staff are very co-operative

"only 15 min. from downtown"

4
28/07/2016

Hotel was great. Parking is free. Convenient to downtown. Very reasonably priced. Breakfast was good. Very friendly. NEGATIVES: Pool doesn't open til 1 pm. Room was not very sound proof. I could hear everything going on in the hallway at night. Doors slamming and people talking.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review.We will share your feedback with all departments. We do hope if in the area again you will stay with us.

"convenient hotel"

4
26/07/2016

good common area, great breakfast. Room was a little musty smelling and shower was leaking water from shower head. Originally booked a room with 2 queen beds, and received 2 full beds , front desk changed the room. Convenient location with good price.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We will share your feedback with our staff. We do hope if ever in the area again you will choose to stay with people who CARE!

"Good value & convenient"

5
26/07/2016

We needed an hotel in Towson accessible to BWI Airport. When we arrived around Noon they were able to check us in early & upgraded to a suite. Destiny, the friendly desk clerk printed our boarding passes when the printer in the lobby would not cooperate. Room was clean, spacious & comfortable; helpful staff; would recommend to anyone seeking affordable & convenient accommodations.

"Front Desk ACES!"

4
21/07/2016

Didn't expect much, I really didn't...and when we arrived 3 hours EARLY the front desk person was "let me see what I can do." (I've had to wait hours before a room was ready at much more expensive hotels) She checked us in and even upgraded our room! BAM! What a PLEASURE! I can highly recommend this hotel for the location, cleanliness and GREAT Front Desk person by the name of Destiny. An asset to your Company Best Western. It's a pleasure to review your place because of her.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We are delighted you were pleased with your stay! We will be sure to share your kind words with Destiny! Thank you for staying with people who CARE!

"Great Stay at Best Western"

5
18/07/2016

very good hotel, includes a great breakfast. the breakfast restaurant doubles as a top-quility Vietnamese restaurant. beds and room clean and easy to get to. Pool was much bigger than i expectred. Fitness center about average, but i am picky

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We will share your feedback with the Team.We do hope if ever in the area again you will choose to stay with people who CARE!

"Dark and old"

1
15/07/2016

After a problem with our reservation at another hotel we were able to get in here on very short notice. We had a two queen bed room with a pull out sofa. The lobby has been recently renovated but the rest of the hotel is old and outdated. When we arrived, at 4:30 am there was loud music being blasted from the speakers in the entrance area. After traveling for almost 24 hours...that was the last thing we needed to hear. The room was very dark with an odd smell. The electrical outlets were worn out and we could not get about 95% of our chargers to stay plugged into any outlet...they just fell out and wouldn't make contact. When I brought it to the front desk attendant's attention they said they'd have it taken care of immediately...it never was fixed. The room was painted dark colors and the carpet was dirty. The shower head was on an odd extension and would not move at all. When the shower was on the water would only strike the opposite side of the shower making it virtually useless...especially for our children. The hotel is so old that the ceiling has the really large popcorn type covering and in the bathroom the ceiling was moldy because of this. I saw some furniture being delivered. It was being unloaded out of the back of a Uhaul truck and it looked used, it was scratched and looked worn out. This would explain the worn out electrical an unmatched feeling to our room. The night desk person did not seem to have any idea what was going on. When I would ask a question or buy some water from their cooler, he stopped talking on his cell phone long enough to take my money or say he didn't know the answer to my question and then jumped right back on his phone call again. This hotel was a MAJOR DISAPPOINTMENT! Save yourself heartache and stay somewhere else.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
We appreciate your stay with us! . I am sorry we did not meet your expectations with our facilities. I appreciate your comments regarding the need to update, and we are currently making plans to begin renovating during the last half of 2016. In the meantime, our goal is to provide every guest with a quality experience, comfortable accommodations, and great service.

"How disappointing!!"

2
13/07/2016

Not only was the carpeting in our room filthy, but it had bobby pins and hair all over the floor. The shower head was at the top of the wall and only hit the opposite wall, making it nearly useless. This hotel was recommended by family but, after seeing our room, they will not make that mistake again. We would NEVER stay here again!

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
We appreciate your stay with us and for sharing your valuable feedback. I am sorry we did not meet your expectations with our facilities. I appreciate your comments regarding the need to update, and we are currently making plans to begin renovating during the last half of 2016. In the meantime, our goal is to provide every guest with a quality experience, comfortable accommodations, and great service. Thank you for your comments, and we certainly appreciate you taking the time to share your recommendations.

"Awesome Customer Service"

4
12/07/2016

I'm not sure why people complain about unnecessary things...We have no complaints of our stay here. Great location, fast check-in, staff very accommodating & friendly including the Manager. Accommodation was very good, the bed appeared to need some replacing, reminded me of my bed from back in the days, still slept comfortably. The a/c in mint condition & the wifi worked perfectly on our room. Had to remind the front desk representative about our "Welcome pack", which was a great gesture~a bottle of water & sun chips! Pool was great, accommodates a person who has physical restriction, has a Hoya lift. We'll stay here again!!!

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We will share your kind words with our team.Thanks again for choosing to stay with people who CARE!

"Always My Favorite in Baltimore"

5
12/07/2016

Over the years, this place and its people have always furnished a great welcome. The place is always attractive, clean, and in good repair; its surrounded by trees, and sits on a great street for walks. And close to the beltway and Route 95, too.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We do hope if ever in the area again you will choose to stay with people who CARE!

"Excellent Location Trumps Deferred Maintenance"

3
02/07/2016

We need dependable accommodations during the next four years in the Greater Baltimore Area inasmuch as our daughter will matriculate at Towson University (TU). The location, value, and service afforded by this hotel are excellent although the hotel is in need of rehabilitation. Particularly if this hotel offers discounts for Towson University family members attending events at TU, rest assured we will return frequently.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! Congratulations on your daughters acceptance at TU! We do offer several discounts for events and family of TU.....please inquire on your next booking. We look forward to seeing you soon!

"Fine choice near Towson University"

4
29/06/2016

My husband, daughter and I stayed 1 night. Was a 10 minute drive to Towson Univ campus and fairly easy to get to off of 695, Good choice for a stay near or in Towson. Will likely stay there again for future visits to Towson.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We are very happy to hear you enjoyed your stay and will return! We look forward to seeing you in the future....Thanks again for choosing to stay with us!

"Best Western Towson"

5
27/06/2016

Stayed in the hotel last summer and returned this summer. Initially, stayed due to proximity to Goucher College. Enjoyed my stay this summer and will return next summer. Staff is friendly and accommodating. Excellent service and atmosphere in the lobby bar. Décor is a little dated, but I was told the hotel is going to be updated over the next year. Located minutes away from downtown Towson.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We are delighted that you choose to stay with us! Yes we are slated for renovations soon......we cant wait to see you again!

"Good value"

3
18/06/2016

Stayed here while my daughter had orientation at Loyola - in the past we had stayed in Inner Harbor but thought we'd try Towson. This property was easy to get to, had free parking (unheard of in the city) and was more affordable. Check in and out was easy and quick. Breakfast was fine (and included). The furnishings in the room (specifically the chair ) was old and beat up but the bed was very comfortable and the bathroom was clean so I thought overall for a 3 star hotel, it was very good. Also an easy drive to Towson Town Center, a great mall

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We do hope in the future while your daughter attends Loyola you will stay with us!

"Ready for a Face Lift"

3
16/06/2016

I received a very good rate for my 3 night stay, which made it tolerable. Positives are good Wi-Fi and a decent breakfast. Room was ok and felt somewhat clean. Bed is so-so. Bathroom smelly and shower needed attention. Staff was fine, but did not go out of their way to be welcoming. Common areas are ready for a face lift.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We are in the process of renovations.Please if ever in the area again we hope you will consider staying with us again and seeing our progress!

"Sleepless Weekend"

1
13/06/2016

Started out fine...front desk clerk was friendly and helpful. She even offered us granola bars and fruit for the morning since we had to leave before breakfast was open. But that is where the positives ended. The first day, we never got any housekeeping service. We were out of the room from 6am until 1:30pm and nothing had been touched. Then tried to nap in the afternoon, but there was a loud party in the conference room right next to our room. That night, there was a party in the ballroom that was so loud that our walls actually shook. I called the desk at 10:30 to ask about the noise and was told there was a party in the ballroom that should end by midnight and that my room was directly above the ballroom. No apology offered. I asked to be moved, as my son had already missed a nap and had to be back at his swim meet at 6am. Was told there were no rooms available. The noise stopped at exactly midnight. In the morning I stopped at the desk to ask about events scheduled for that night. Clearly the clerk did not have customer service training. She asked why, and when I explained that I was the one who had called in the middle of the night about the party the previous night and could NOT have ANOTHER night with no sleep she said "I didn't talk to you last night". I said that I don't know who I talked to but that I had called at 10:30 to complain and try to move. She followed up with "I was here at 11, and I didn't talk to you". Then she said "we had a sorority party last night, but it ended early." I clarified that it ended at EXACTLY midnight because that was when my walls stopped shaking and the booming music stopped. She said she didn't see anything on the schedule for that night. I decided to check out a day early anyhow because I couldn't take the chance of no sleep again. No apology was offered, and the rate went up because I checked out a day early. I will take this up with my credit card company and will file an official complaint with Best Western about this stay. Do not stay here if you want to sleep, and do not accept a room on the second floor!! Conference rooms are on that hallway, and the ballroom is directly below.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review.We will share your comments with all of our departments. Please if ever in the area contact me directly as we would love another opportunity to host you.

"Sleepless weekend"

1
11/06/2016

No maid service by 1:30 pm first day. Second afternoon party in conference room next door playing music all afternoon. Second night party in ballroom so loud our walls were shaking. Asked to be moved, but was told there were no other rooms available but the party should stop at midnight. Don't stay here if you want to sleep.

"Quiet, good night's sleep"

4
10/06/2016

Had an issue initially with cleanliness of room upon admittance but notified front desk and they promptly and courteously remedied the issues. Breakfast was good and hot but a little late in coming out. I needed to leave by 6:20am and I was delayed due to breakfast not being ready at 6am.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We do hope if ever in the area you will choose to stay with us again!

"Just ok..."

3
09/06/2016

We spent a weekend here recently for an event at Towson University through USA Football. This was not the hotel that the event suggested to book. I booked this hotel because it seemed to have more to offer than the suggested hotel. It was a little disappointing. I was charged $390 for a two-night stay in a suite, and I don't think it was worth it. My family and I are not high-maintenance guests. but there were some pretty glaring housekeeping issues . To be fair, I want to list the good things too, so here is a list of pros and cons: The Pros: Nice pool area staffed with a lifeguard, clean lobby, free breakfast, very nice ladies serving breakfast and cleaning up the breakfast area, beautiful flowers outside, close to the University. The Cons: Housekeeping issues: One of the walls in our bedroom appeared to be splattered with something, and there was a white stain on the carpet near the beds. The bathroom sink had some grime around the faucet, and there were stains on the walls (make-up stains maybe?). The other room in the suite had a living room-type area with another television, a couch, chair and end and coffee tables. The chair was very worn, and its arms were very dirty. There was a kitchenette area with a microwave, mini-fridge, sink, and cabinets. The fridge and microwave were clean, but the drawers had food crumbs in them. I did let the front desk know about the stain on the rug and the weird stains on the wall, and they said they would let housekeeping know. Nothing was done during our stay, but hopefully it gets cleaned for the next guests. Temperature issues: the hallways were unbearably hot and humid. I just now read that this hotel engages in environmentally friendly practices. I'm not sure if not air conditioning the hallways was done for cost or environmental reasons (maybe both?), but the air was really heavy, and made it difficult for an asthmatic like me to breathe. All in all the stay was just ok. I've stayed at other hotels that offered more and charged less...

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We will share your feedback with our departments.

"Convenient location"

4
09/06/2016

We had to attend a graduation at the Towson SECU building so it was the perfect location. Nothing fancy but it suited our purpose of a one night stay. Can see that they are in the process of refreshing and fixing up the place.

"Consider it if there are no other options"

3
30/05/2016

Hotel is a little beat up, needs a refresh fast. Bathrooms need the most work. Overall appearance of the hotel is old and graveyard staff is not very helpful. Consider this hotel if there are no other options.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We will be sure sure to communicate your comments about our staff to the department head and ensure coaching. We do hope if you are ever in the area again you will choose to stay with people who CARE!

"Pleasant Stay"

4
29/05/2016

I reserved a room here and was pleased that they honored my requests. The King room was clean and comfortable. There was a microwave and small refrigerator in the room. The bathroom was huge, and accessible. The shower had a dispenser on the wall with body wash, shampoo and conditioner, and the sink had a soap dispenser on the wall in addition to small bars of soap. What a great idea, having dispensers on the wall. The included breakfast was standard hotel fare, waffles, cereal, bread and bagels, scrambled eggs and sausage. It was quiet except for Friday night. A group of teenagers must have thought the hall our and their room was on was appropriate for racing back and forth and screaming. Thankfully we checked out the next day.

"Run down hotel but great staff"

3
26/05/2016

The hotel is worn and needs updating but the staff is very caring and helpful. The breakfast had a nice large selection. The attached Pho restaurant has odd hours, only open from 5 to 10 pm. The carpet in our room was badly stained and there were no extra blankets available so we were cold. For some reason they had us change rooms mid stay, but they were very helpful in moving our things to the new room.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We will share your comments with our staff and address the carpet in your room.

"Best Stay Ever"

5
25/05/2016

Outstanding, very enjoyable, will stay again and recommend to friends and family. My stay was to attend graduation activities and program for my daughter who graduated from Towson University with HONORS. So yes I will plan to stay again for total pleasure and in four years for my son's graduation.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank You for your review and kind words. We will be sure to share with our staff. Thank you for staying with people who CARE!

"Convenient, but needs upgrade"

3
24/05/2016

This hotel is right off the 695 beltway. Very convenient. The staff was friendly and the breakfast was good. The room was a bit drab and could use some updating. There were so many colors/prints going on that it was unattractive. The carpet and upholstery in the room showed signs of stain and wear. My biggest complaint was the dirty/stained carpet and upholstery in the public areas which struck us as soon as we walked in the lobby and throughout the building. Fine for an overnight and I got it at a discount price, so I can't complain about that.

"Best Western Cromwell Bridge Road Baltimore"

5
23/05/2016

Excellent hotel. They always have a wonderful room for us! I would highly recommend this hotel close to 695. The rooms are clean, the staff is friendly, the breakfast is both hot and cold foods and plentiful. We always stay here when we come to Baltimore which is at least two times a year.

"Just Ok"

3
23/05/2016

This hotel is ok if you are getting a discount, but I don't think it's worth $200.00 for a crappy bed. The hotel was clean and the appearance was nice as well. The breakfast was typical. It's what you would expect when eating at a hotel. I do think that dinning area could be a little bigger to accomodate the busy hours during the breakfast.

"Nice hotel for the price"

5
20/05/2016

Clean room, nice staff, comfortable bed, microwave and fridge in the room (a big PLUS for me), and a nice breakfast. Other reviewers complained about the decor. Nothing's wrong with it, if you keep in mind that it's Best Western Plus. It's not Wyndham, Sheraton, etc. I would definitely stay here again.

"Nice place to stay for college moving days"

4
18/05/2016

I have been using this hotel as my home base while moving my daughter in and out of Goucher college for the last three years. I keep coming back because it offers clean, comfortable accommodations for a reasonable price, as well as a substantial free breakfast and very friendly, helpful staff. It has a good Pho restaurant on the premises a, small sports bar and a small gym. There is an outdoor pool, but it was not filled at the time of my stay (May 12-15) The rooms have an iron and ironing board, microwave, fridge, coffee, and there is a hair dryer in the bathroom. There is a coin-operated washer and dryer on the fifth floor. The bedding is clean and luxurious. The furniture has a few dings, but the room is great for the price. There is free WiFi in every room and computers and printers in the lobby. I will always choose this hotel in Towson over others as long as it is available. It gets booked quickly for college moving dates - Maybe I should quit writing good reviews!

"Pleasant Agreeable Stay"

3
17/05/2016

The hotel was convenient and sleep was good. We got in late on a rainy night and the room was comfortable. We called for an extra blanket and it was brought immediately. The included breakfast has many items to choose from, very good.

"Best Western Plus-Towson"

3
17/05/2016

Acceptable hotel---- but our guest room needed extra cleaning after we arrived. (Bathroom floor was sticky.) Good location, convenient. Nice restaurant at hotel. Internet was working and staff was helpful. Breakfast was fine.

"FANTASTIC STAY"

5
16/05/2016

This place was fantastic!! The service and the staff went out of their way to make it fabalous!! I would highly recommend this Best Western to anyone!! Going forward I would check this hotel out again!!!!!

"Another pleasant stay!"

5
16/05/2016

I highly recommend this Best Western for a comfortable, clean and pleasant stay! I have been staying here for two years now while visiting our daughter at Towson University. Will be booking with them for another year!

"sambo"

4
02/05/2016

Good place for meeting and to stay for family and friends. Close to Towson U. and sports events. Easy on and off 695 and good location to Galcher U. Beds were to tall for old folks. The facilities were clean and bright. .

"Towson, Best Western Family stay"

4
30/04/2016

Very good and accommodating, right down the block from my son's house, great and convenient! Breakfast was excellent and the girl waiting was super caring! The hotel was booked solid and I understand it is every weekend. We will use it in the future when visiting my son and his family. We make a habit of staying at the Best Western chain as we travel often and the breakfast is definitely a great savings when travelling.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We are delighted you enjoyed your stay and hope for many returns!

"Location, location, location."

5
29/04/2016

Great hotel,better breakfast than most hotels and close to my destination. The employees were friendly and courteous. I would recommend this hotel to all my friends. Try the All American Steakhouse to eat also. It was very accommodating to our group.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We hope if ever in the area you will choose to stay with people who CARE!

"Great location"

5
27/04/2016

The Best Western Plus in Towson serves as a great jump off spot for anyone looking for a convenient location just off the Baltimore Beltway. Located literally just off exit 29 it boasts a nice bar and Pho restaurant on site. The staff is friendly and professional. Breakfast is included.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review.We will share your kind words with our staff! We hope to see you if you return to the area.Thanks for staying with people who CARE!

"A disgrace for a Best Western PLUS hotel"

2
27/04/2016

Beaten-up, dirty with terrible service, never again. It should lose it's PLUS rating! The carpet in the restaurant was filthy! Our sink base in the bathroom was so damaged it should have been replaced and the grout in the bathroom was so dirty it was probably unhealthy. Our room by 4PM had not even been made up and we asked just to have towels replaced-at 5PM still no towels we called the front desk and it took another 20 mins to get towels. We love Best Westerns and try to always stay at them but now we'll be much more careful in the future.

"Cheap Hotel by the beltway at Towson"

3
24/04/2016

Hotel close to the exit on the beltway near Towson. Lots of shopping & restaurants near by. You need a car to get to them. Plenty of parking. The hotel has not been renovated in a while. Lots of patch work in the room & bathroom. Skip Breakfast - its pathetic & so is the dining room. Good example of you get what you pay for!

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We are currently slated for renovations this summer.Please if in the area again we do hope you will stop by and see our progress!

"Very nice"

5
21/04/2016

Stayed overnight with my wife & two grandkids. The room was very nice & looked to be newly renovated. Everything appeared to be in "New" condition and was very clean. Had an excellent night's sleep on the super comfortable beds! Free breakfast was very good, .....waffles, sausage & scrambled eggs started my day off right! Would definitely stay at this location again in the future!

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank You for your review! We will share this with our staff. Thanks again for staying with People who Care!

"Wouldn't encourage staying here"

2
20/04/2016

Hotel is old and in need of an upgrade. Hallways have an odor (not appealing odor). Sleeping rooms are just okay, again they could use an upgrade. The bathroom vanity could use a can of paint. Watch your valuables in your room cause the guest room doors don't close very well. Cheap price and you definitely get what you pay for.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We are currently slated for renovations this summer. If ever in the area again we do hope you will stop back by and see our progress.

"Excellent Hotel"

5
20/04/2016

It would appear that the hotel was recently remodeled. I found the staff to be very friendly and helpful. The rooms are very nice. I would recommend the hotel for a business trip or family get away. It had a nice breakfast available, and it is close to the fairly new offerings in Towson - restaurants and bars.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review.We will share your kinds words with our staff.We do hope if ever in the area you will choose to stay with us again!

"Stay in Towson Maryland"

3
19/04/2016

Had strong chemical smell in the hallways and room. Front desk was not well trained. Person who answered phone was not helpful when they could not find my reservation even though I had confirmation number which I supplied. Found out later that my reservation was listed as my first name instead of my last name

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We will share your comments with our staff and use them as a coaching tool. We do hope if you are ever in the area again you will give us another chance to show what its like to stay with people who CARE.

"You get what you pay for"

2
18/04/2016

Its a cheaper room in the area but for good reason. The hotel pictures make it seem pretty nice but once you step inside you immediately discover just how worn and tired this property is. The rooms are dark, the furniture needs replacement and the carpets seemed extremely dirty. I was staying for one night on business and thank goodness it was only one night because the internet service is almost non existent and the joke of a business center is just that. My front desk agent did not smile at any point during check in and really seemed unhappy to even be there. She also antagonized a colleague of mine with a million questions when he came to get something from my room. She let him up after calling and saying this was an exception because "the hotel policy is no room guests after 10pm!" I have never heard something so ridiculous in the 8 years that I have been in hotels for 3 or more months a year all across the country. This was my first attempt with the brand and it definitely solidified my choice in Hilton or IHG brand properties.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We have shared your feedback with our Front Desk Manager and will use this as a coaching tool to improve upon or Front desk agent interactions with our guests. We are in the process of renovations happening this summer. I hope if you are ever in the area again you would contact me and perhaps give us another chance to show you what its like to stay with people who CARE!

"Great"

5
18/04/2016

The staff was excellent with their professionalism and knowledge. The lobby and the rooms were very clean and presentable. The fitness room was a great benefit as well. I would always recommend this hotel to anyone for any reason.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We will be sure to share your kind words with our staff! We hope if you are ever in the area you will choose to stay with us again!!!

"Good value for short business trip"

5
15/04/2016

Clean, hospitable and friendly, easy on/off major roadways !! Great breakfast. the hotel is secure with nice bar and lounge. The area is great for seafood. The staff recommended a nice restaurant, was patient

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We will be sure to share your kind words with our staff.If ever in the area we hope you will stay with us again.

"Amazing Breakfast"

4
12/04/2016

Everything about this hotel was typical...except the breakfast. It was easy access from the freeway. The check-in guy could learn to smile, but he was very accommodating with printing out directions when I asked him for different restaurants or malls. The room was pleasant - nice beds, good pillows, warm comforters. The breakfast was just divine - different breads/English muffins/bagels with choice of butter, jelly or Nutella. There were scrambled eggs and sausage. Yogurt. Cereal. Waffles - plain mix or blueberry mix. Beside the waffle maker were jars of toppings - mini chocolate chips, granola, mini peanut butter chips and cranberries. Delicious!

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We are delighted you enjoyed breakfast and thank you for staying with people who CARE!

"Reasonable but not so nice"

2
12/04/2016

Stayed here this week to visit Towson University. This place is a little sad. There is a musty, unpleasant scent in the lobby area, same in the hotel rooms. They tried to spruce up the rooms with newer furniture and an updated bathroom. However they overlooked the necessity to lay down wallpaper in the bathroom better (looks like a hack job or just really old wallpaper) and get rid of the stucco ceiling, which is showing its age. The price is definitely right, and the alternatives are double this rate. So if you consider that the rooms are generally clean, and you can tolerate almost anywhere that's clean for one night, it's possibly worth considering. Oddly, the breakfast alternatives are quite varied, and pretty nice. Breakfast is served in the Vietnamese restaurant next-door, which is attached to the hotel.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We are delighted you enjoyed breakfast and if ever in the area again please stop back by and see our progress on renovating our rooms! I hope you enjoyed your visit to Towson University as well.

"Good family option north of Baltimore"

4
06/04/2016

We were visiting friends north of I-695 and needed a room for our family of four. The price was right for a suite with king bed and sofabed, and even though there wasn't a door between the bedroom and sitting area, there was plenty of space, which was nice. Other pros: Courteous service at check-in, and the maid was nice enough to make up not only our bed and the sofabed but the air mattress we had brought. Room also was clean in general. Free breakfast - nothing special, but multiple hot and cold options. Easy to find right off I-695. Cons: The lobby floor was sticky one night. No vending machines on the room floors, although not a big deal for us. In all, perfectly fine option at a good price for those who need to be in the Towson area.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! I will share your kind words with our staff. We do hope if you are ever in the area again you will choose to stay with people who CARE!

"Great value"

3
06/04/2016

Desk area unimpressive although there is a comfy open sitting/ bar area nearby....... Didn't see it until next morning. Rooms clean but furnishings etc a bit shabby. Bed very comfortable. Room larger than most in this category. Hall a bit noisy at night. Good breakfast with many options healthy and not so healthy. Service at breakfast bar was very attentive. I would stay here again when traveling but not on vacation.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! I will share your kind words with our breakfast staff! We do hope you will stay with us in the future and thanks for choosing to stay with people who CARE!

"Wonderful stay at this Best Western!"

5
31/03/2016

We stayed in a king suite and it was lovely. Quiet, Very Clean,very comfortable and very spacious. Complimentary Breakfast in the morning was great. The choices were many. Yogurts, fresh fruits, bagels, waffles, eggs...a nice perk for sure. Close to major highways and 15 minutes from Baltimore. For the one reviewer below who stated " Certainly not a boutique property" are you sure you stayed at this particular property? . I have stayed at many "Boutique Hotels" paid quadruple the price of this BW and was often beyond disappointed. Keep up the good BW. We will most definately return!!

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank You for your review! We are very pleased that you stayed with us! Please let me know when you are in the area as we would love to see you again! Thank you for choosing to stay with people who Care!

"Always My First Choice"

5
27/03/2016

Great location, with trees and close to the beltway and not far from 95, this place has been my first choice for years. Best of all is their staff, with many long term members - always a good sign - and they are always welcoming, cheerful, and good at what they do. Plus, they have real breakfast options. I recommend the place without hesitation.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We are delighted to be your first choice when in the area. Thank you again for your kind words and we look forward to seeing you again!

"Certainly not a boutique hotel, try to stay elsewhere"

2
25/03/2016

Pluses: free parking, strong wifi, free but unhealthy breakfast, 300 feet from 695 (that's a minus, also) Minuses: Grungy, shabby, dirty, no atmosphere, low-ceiling dismal rooms, well-worn 'fitness' center, stained carpeting everywhere, loud hvac in room, poor linens, uncomfortable bedding, could hear crying child in next room Hotel is desperately trying to sell itself as a 'boutique' stay: it is not. Hopefully a lot of rehab is planned for this hotel because there is no 'plus' to it at all.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for taking the time to share your feedback about your most recent visit with us. I regret that we missed some other important opportunities to provide you with a flawless stay. We have renovations in the works! We hope to have an opportunity to regain your trust during future travels. Enjoy Today!

"Good Value"

5
24/03/2016

I was either upgraded or all the rooms are like that. Walked in and had a seperate den and then a nice size bedroom. Unfortunately I only got to the hotel at 1am but the room was good for what it is. If you have business in the area, its perfectly situation since its right on the highway

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We do hope if ever in the area you will choose to stay with us and perhaps for a longer period of time.

"college visit"

3
21/03/2016

Best Western was easy to find in an unfamiliar area. Very clean, and was close to college we visited. Easy to get around the area. Was disappointed with food offerings after a 9 hour drive, so having to get back in the car to find a good burger place was a pain. Breakfast included was fine-did the trick.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank You for your review. We are pleased you stayed with us and hope if you are ever in the area again you will choose to stay with people who care!

"Fail"

1
20/03/2016

Checked into hotel Saturday afternoon, changed quickly for a wedding that we were attending and left the room. Returned later that eve and found that the room which we set the thermostat at 75 when we left was freezing. Informed the front desk who so helpfully informed me that I should try setting it to 90 degrees. Well it was very late the hotel full with soccer teams so I went back set it to max and felt the room get colder. I shut it off so as not to have cold air blowing.Next morning I told desk that it was uncomfortably cold in the room all night She looked up and said "oh sorry". She could care less.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for taking the time to share your feedback about your most recent visit with us. I regret that we missed some other important opportunities to provide you with a flawless stay. Please reach out to us directly so we can follow up on your review and investigate your concerns further. I hope we have an opportunity to regain your trust during future travels.

"Enjoyable overnight stay"

5
18/03/2016

We arrived at the Best Western Plus in Towson around 7pm, check in was quick and effortless by a pleasant employee that knew what she was doing. We were in our room within five minutes of initially entering the hotel. The hotel has been kept up and it is in good order. Everything is exactly how you'd expect it to be for the price you pay. The employees are friendly, the rooms are spacious and clean, the bed was comfortable, there were plenty of towels, lots of hot water, flat screen TV with plenty of channels, microwave, small refrigerator, and adequate parking. The included breakfast is more then you'd expect: eggs, bacon, waffles, pastries, cereals, fruits, yogurt, bread, orange juice, apple juice, cranberry juice, coffee, among other items. There is an outside pool, but it was closed due to the time of year we visited. If you're in the area and looking for a nice place to spend a night or two, without spending a lot of money, this will do nicely.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you so very much for your review! We are glad you enjoyed your stay and we will share your kinds words with our staff. If ever in the area again we hope you choose to stay with people who CARE!

"Very pleasant experience!"

4
10/03/2016

This hotel was very nice and very clean! Beds were super comfy. The location is great; close to lots of stores, restaurants, local colleges, etc. The proximity to Baltimore was great too without having to actually stay in Baltimore. The fitness center was spacious. The only complaint I have was that the toiletries in the bathroom were mislabeled. The one labelled as conditioner was actually lotion...my hair wasnt happy about that lol

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We are glad you enjoyed your stay and thank you for staying with people who CARE!

"Decent stay"

4
08/03/2016

The room that we booked (2 Queen Room Suite) was not available when we checked in and they tried to tell us that it was a mix up with the online booking. They were able to accommodate us into a King Room Suite. The rooms were clean and the staff was pleasant. Nothing fancy. Most disappointing was the restaurant on property that serves Vietnamese food.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you or your review. We are glad you did enjoy your stay. Please if ever in the area again we hope you choose to stay with people who care!

"Satisfied"

4
26/02/2016

The check in process was interesting. The person that checked me in didn't seem to know that I had used my points to get a free room night. She asked me how I made the reservation and I explained to her that I used my points, then she seemed to be very sarcastic saying that there is a $75.00 dollar credit authorization and joked that it doesn't apply to me. I didn't find that very professional at all. The front desk clerk should have known how I made the reservation. Other than the check in process, the stay was excellent.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We will use your feedback on the check in process as a coaching tool for our agents. We do hope if ever in the area again you will choose to stay with us.

"Pleasent Stay"

4
15/02/2016

I stayed here for a weekend bike show in Timonium. The Hotel seemed to have been recently redecorated. Everything was clean and worked well. Breakfast was good(sauage, bacon, eggs, waffles, muffins, etc, and a good selection of drinks.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We are pleased that you enjoyed your stay.We hope if you are ever in the area again you will stay with people who CARE!

"timonium motorcycle show hotel"

5
14/02/2016

2nd trip to Timonium. this hotel was about 8 minutes away from there. great hotel great price would definitely stay again. clean & affordable, comfortable bed & excellent complimentary breakfast. the Vietnamese restaurant was a unique dining experience after we checked in & got settled

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! I will share your kind words with the restaurant manager. We hope to see you next year!

"Very good for the price"

4
08/02/2016

Stayed overnight while visiting Towson Univ(quick 10 min ride from hotel to TU). Staff very polite, hotel lobby, elevator and room very clean, only issue was odor in 6th floor hallway. Once you got past that, all was good. Breakfast had nice selection and kept very clean as well. Had friends who stayed on 3rd floor, they had a rough night due to noise by the stairs.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We will share your kind words with our staff as well. We hope if you are ever in the area again or your family member attends Towson University we will see you again!

"Only stay here as last resort!"

2
31/01/2016

Upon arriving the front desk informed us that there was not hot water because the boilers were down. When we tried to open our hotel room the door was jammed and we had to use our shoulder to push against the door to open it. The shower only had one bar of soap, the hand soap, body wash, shampoo mounts on the wall were all empty! The hotel bar was half closed because water was dripping from the A/C units. At the restaurant we arrived around 9:45pm and asked if it was open and was told yes, we sat down ordered beers and asked for menu - but were told the kitchen was closed...eventhough people at the bar were eating and they were still making food for carry-out. So we paid for beers and left to eat elsewhere. When we went down for breakfast, the area was a pig sty - grease and food everywhere! The ceiling tiles in the room were all stained from the A/C units which made the room look filthy. The beds were comfortable and A/C units were quiet in the room. Overall the hotel needs to be cleaned and repaired to address these issues...we shouldn't have to use our shoulder each time we wanted to enter our room and disrupt the adjacent rooms with the banging on the door.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. Yes we did have some slight damage due to the blizzard. We are working diligently on our property and will use your feedback as a training tool. Please if ever in the area again we hope you will give us another chance to show you why you should stay with people who CARE!

"Amazing stay!"

5
19/01/2016

This is a definite recommendation for all fellow colleagues at Goucher College. The secure environment of the hotel was a sense of home away from home. And a shout out to Karcher. What a wonderful, dedicated person!

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We loved having you stay with us and we hope you will return!

"Great stay! "

4
17/01/2016

Stayed there 12 days for grad program at Goucher college. Offered shuttle services every day and breakfast. Changed my room location with no problem when I requested. Great service, great rooms. Would definitely recommend if in Towson. I was between this and the Sheraton and really glad I stayed here. The only thing is if you don't have a car there is not much in walking distance. But if you do have a car you are close to malls, shops, highway etc.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We loved having Goucher here and we hope you will return in the future!

"Great stop over place"

5
09/01/2016

We originally picked this place last year on our way to the AutoTrain because the the on site restaurant, Pho Towson. We Love, Love, Love, Pho's but the hotel was also an excellent choice. Not far off 95, clean rooms, nice staff....great parking for handicapped persons.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank You for your review! We will share this with our staff as well. We are delighted that you have stayed with us and look forward to your return! Thank you for choosing to stay with people who CARE!

"Like Siberia"

1
06/01/2016

I liked this place before but my second visit is a disaster. The place is so cold the cleaning staff are wearing heavy jackets and scarfs. Last night the bartender told me she couldn't get the temperature above 60 degrees. My room is so cold that I have it set to 80 and I can see my breath in the bathroom. This morning at 630 a cleaning person came into my room unannounced and turned on the lights. Everyone is complaining about the frigid temperatures

"Terrible Service / Filthy Room"

2
05/01/2016

Rude Staff, filthy room and didn't clean our room 2 days in a row. If you like a clean room, clean towels and a freshly made bed, don't bother coming to this hotel. When I asked for room service twice in the same day, I got non. I check out a day early, paid my final bill and was later charged an extra night.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review.We do aplogize that your stay was not enjoyable. We do strive for 100% guest satisfaction. We will use your feedback as a coaching opportunity for our staff. Please let me know if you are ever in the area again, as I would like to extend an invitation to stay with us again.

"Excellent breakfast!"

4
04/01/2016

Good value and convenient location right off 695. Was surprised it was so quiet considering how close to the Beltway it was. The bathroom could have been cleaner- there was some mold. Bed was fairly comfortable and the room and hotel were pretty clean. Staff was fine- no complaints. There was one employee- woman who helped with the breakfast in the morning- she was very nice and helpful. The continental breakfast was one of the best I've had at any hotel chain.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We will share this great feedback with our staff. Thank you for choosing to stay with people who care.

"i like the hotel"

4
04/01/2016

this is my favorite location in Baltimore, its close to downtown and plenty of places to eat and every time i come i get a quiet floor. the internet is great, the staff is nice and i forgot my toothbrush and razor, they gave me one unlike few hotels i visited. the cost is not high

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We are delighted that you continue to stay with us and we look forward to seeing you again!

"Disappointing Customer Service"

3
04/01/2016

Arrived on Dec 28 to no heat in my room. Went to bed in a turtle neck sweater and a nightshirt and was still to cold to sleep. Thermostat was set on 85 but only blew out cold air. Plus there was no blanket in the room. At check in, a call came to the front desk requesting a heater because there was no heat in that guest room. Clerk's response was that there was no one on duty to correct the problem and that there were no heaters either. When I reported my cold night to a manager, I was offered given a 10% discount for the one night that I was too cold to even sleep. Second issue was no maid service on the second day of my stay. Instead of an apology, the manager told me that I had the "Do Not Disturb" sign out. The sign was removed at 1pm, but the manger said the maids had left for the day by that time. If there is a limited window for available maid service, then guests should be informed at check in or that information should be posted somewhere in the room. Management should not assume that guests know in-house policies.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We do strive for 100% guest satisfaction.We will use your feedback as coaching for our property. If you are ever in the area again please allow us to show you our improvements.

"Merry Christmas"

5
01/01/2016

My husband and I stayed at this hotel during Christmas while visiting family. We booked a king bedroom but was given a suite with a king size bed. Awesome!! It was a pleasant surprise. We are members of Best Western and stay here whenever we're in town and this was the first time they gave us an upgrade! It was really appreciated and breakfast was great!

"Christmas night"

5
27/12/2015

After a long Christmas Day of visiting relatives it was nice to stay in this hotel. It was very reasonable, clean and very quite. The breakfast was good with good variety of choices. This location you have easy access to the highway.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We are delighted you stayed with us and had an awesome experience.Please if ever in the area again stay with people who CARE.

"A Warm Welcome in Towson, Maryland"

5
21/12/2015

This Best Western has been my first choice in the Baltimore area for several years, and will remain so. A good facility, in an excellent location, with TREES, and a quality, welcoming staff. They are the main reason that I use, and recommend, this hotel.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank You so very much for your review! We love to get feedback from our customers!

"Mediocre"

2
15/12/2015

Foul-smelling room, appliances out of order (including a microwave that sparked when my two-year-old son turned the knob). Looks nice at first glance, but not a good experience at all. Upon checking out I let the person at the front desk know of these issues, and all she said was "Oh." UNBELIEVABLE! smh

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your feedback. We do aplogize for any inconvenience you were caused. We will use your comments as a coaching tool to improve on our property and staff interactions. Please if ever in the area we hope you will give us another chance and let us show you what its like to stay with people who CARE.

"Best Western PLUS Towson, Md."

5
14/12/2015

We have family nearby so we always stay at this hotel. Very nice consistent and reliable service. Facility is clean, food is good and it's easily accessible. It is very convenient for all points of interest and destinations in and around Baltimore. Towson is a nice city with excellent shopping and restaurants. I highly recommend this hotel.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank You for your review! We are delighted that you continue to stay with us!

"Better than I expected"

5
09/12/2015

Spacious clean comfortable room. Yummy breakfast. Lobby was nice too. I would stay here again. It was located right off the highway which was convenient for us. Room had a nice king size bed and couch that pulled out into a bed, frig, microwave and huge tv.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We will share it with our staff. If ever in the area again we do hope you choose to stay with us. Thanks again for such a thoughtful review.

"Poor customer service"

3
02/12/2015

Long story long. For five years I have stayed at the Best Western hotel in Towson, MD as it is close to my son and daughter-in-law's house. For the first three years or so I was there about every month, lately less but I still go often enough so that some of the folks at the desk know me. For Thanksgiving my sister was coming to Baltimore so I made reservations there for two nights for me and five nights for my sister and brother-in-law. We arrive the night before Thanksgiving to be told they have no reservation for me. Now I know I made one but can't look up the confirmation number right then. They have a room for us both for Wed but we have to check out Thanksgiving and go someplace else. My sister got there first and put both rooms on her credit card. My daughter-in-law finds a Sheraton nearby and we get rooms there for the rest of the time. On the Friday after Thanksgiving I discover that this Best Western has charged my debit card over $900. Sat morning I call and am told that the reservation was under the name of Lord and they are charging me for those rooms all those nights. I tell her that is not at all acceptable and she tells me she will leave a note for the manager who will call me Monday. No call Monday so I call on Tuesday. I speak to the sales manager who has trouble wrapping her mind around my story, asking me why I didn't call and cancel the reservation. I finally convince her that I wanted the reservation, they were the ones who screwed up and couldn't find it. Next day the $900 charges are gone but I have two charges for $113 for the first two nights of the reservation I made that they mis-filed. They can have my $226 but it will cost them so much more in the long run. I will never stay there again so they lose a regular customer. I have discovered the Sheraton in Towson that is very much nicer and costs less. I will make sure to steer everyone I can away from that Best Western. I will tell anyone who will listen that Best Western corporate headquarters has NOTHING to say about charges, billing, refunds. All of that is done at the local level with the corporate people having no control at all. I am done with Best Western unless I have absolutely no choice but I'd sleep on a bench before I would go back to the one in Towson.

"Nice Place, But....."

4
02/12/2015

The facility is nice, but it isn't being managed well. We had no glasses the second day, and the third day the room wasn't cleaned (and we didn't get glasses). The toilet stopped up, which was promptly handled, although we shouldn't have to clean up the water spilled in unclogging the toilet. The air conditioner cover fell off the unit, with a bang. It was fixed the next day, but I had to re-secure it the last night. Breakfast is great, front desk is good at their job and apologizing for the other shortcomings.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We do aplogize for the shortcomings and will use your feedback to coach and improve our handling of tasks. If ever in the area again we do hope you will choose to stay with us, so we can provide you with a great experience!

"Good to have an indoor pool"

4
30/11/2015

Room service coordination between the person on the phone and service team is very weak. Had to call at least 4 times to get the towels to room which took about 30 mins. It is good to have an indoor pool instead of an outdoor one which would be closed most of the year.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review, we will take your recommendation into consideration.

"Customer Service 4 stars"

4
27/11/2015

We've stayed at the Best Western in Towson, MD quite a few times in the last few years since our daughter started Towson University 3+ years ago. The hotel is very clean, and very nice! The staff is terrific!! We have had a few minor issues but they have all been taken care of right away and never anything that was a big deal. The staff is really great!!

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review, we will be sure to share it with the staff!

"Nice atmosphere"

4
14/11/2015

The hotel was clean and comfortable, the lobby was attractive and nice to hang out in. the staff were great. The breakfast was mediocre but plentiful. The warm cookies in the lobby after a long day are pretty nice. The coffee and tea available at all hours is nice. The internet service was great plus computer work stations in the lobby. Staff at the desk were excellent in helping with direction and local services.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We are delighted that you enjoyed your stay.Thank you for staying with people who care!

"Our First College Visit"

4
14/11/2015

I find Best Western to be a very good hotel---excellent in their service, very good value on any budget, very good sleep quality, very good with cleanliness, and great location for colleges in the area. The rooms are the perfect size, not too small & not too large. I like having the option of a suite should the need arise for a larger group. I also like their Rewards Program & have already scheduled my second visit :)

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We are so very happy you stayed with us, and will be returning! Thank you for staying with people who care! See you soon!

"Convenient location with nice sized rooms"

4
08/11/2015

We stayed the night before Towson's open house. It's an easy 10 min ride from main campus. The room we had was a suite with 2 queen beds. The hotel is a little aged but clean. The free breakfast was a nice way to start the day.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We are very happy you enjoyed your stay.If in the area again we do hope you will choose to stay with people who care!

"had a good experience.but....."

5
04/11/2015

staff and internet was great. my room was comfy. need is non pork items on the buffet menu. the food was good for what they offered. close to beltway so i can to the inner harbor. the bed was soft and relaxing. like the big screen and the microwave and frig.

Best Western Pl... T, Director of Sales at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you very much for your review. We will take into consideration your recommendations with regards to our breakfast buffet. We are always changing the menu items.If in the area again stop in and see us! Thank you for staying with people who care!

"Diamond in the Rough"

3
25/10/2015

While the location was wonderful and the staff of this facility were pleasant and helpful, the building is in DIRE need of a renovation. The hallways had a funky smell, the hallway and room had multiple carpet stains and chipped paint all over. Overall, it was clean, however the mattress cover in the sleep sofa was beyond dirty - surprised anyone would fold up sofa with so much food crumbs, rice and dirt ! King size mattress was in major need of an replacement. We left our room at 10am and when we returned at 3:30 our room had not been cleaned. Since we were only there for 2 nights it wasn't the end of the world. If there is an event in the hotel, parking is impossible. Was disappointed when we returned to our hotel at 10pm after a long day that we had to circle the lot 3 or 4 times to find someone pulling out. Unfortunately, too much competition out there, will probably not return. Should have been much better. Substandard for BW Plus property.

Rick K, General Manager at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We are striving to make each stay a pleasant one. We are currently getting set for our room renovations. Please if in the area again stop by and see our progress!

"Awesome Experience"

5
24/10/2015

The desk clerk was very informative and polite. Very welcoming since I had checked out of the Radison due to horrible experience and conditions. The hotel went above and beyond to find me a room when I called very early in the morning to locate a new hotel. I was in the area for a NP workshop spending almost 10 hours in class. The best day was after finally receiving a good nights sleep in your hotel. A GREAT big thanks to the hotel staff especially the desk clerks that provided my check in and out service. They were awesome.

Rick K, General Manager at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank You for your review! We will be sure to share with our staff. Thank you for staying with people who CARE!

"Tired and shabby but advertised as a "boutique hotel"!"

2
20/10/2015

As soon as we entered our room we were greeted by a large industrial style fan on the carpet floor, smell of cigarette smoke in the bathroom and another unidentified nauseating smell throughout the room. We requested to be moved to a different room that was fortunately odorless, but had a broken toilet flush and an unhinged door of the closet. We called the front desk for assistance and nobody showed up. The carpet was dirty throughout (rooms and hallways). The entry doors of the rooms are thin and the noise from the other rooms was significant. Would not return nor recommend.

Rick K, General Manager at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review.Your experience was not acceptable and we will address the shortcomings with our staff. We are continually looking for ways to upgrade our products and services. We do hope you would consider giving us another try in the future.

"Not what we expected"

2
15/10/2015

The pictures on the website did not reflect the room we were given. I am assuming we were put in an unrenovated room. We were only there for 1 night and requested a late checkout which was honored by the front desk staff. Only issue was the next day housekeeping knocked on our door every hour on the hour starting at 9am until the minute we left at 12:30pm. While I was showering I guess they knocked on the door and I didnt answer so when I got out the shower a houseman was actually trying to get into my room. Thank goodness your locks work or it would have been an uncomfortable situation! Would not return even for just a one night stay.

Rick K, General Manager at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review.We are in the process of renovating our rooms, it will be complete by February. We hope if you are ever in the area again you will stop by and see our renovations.

"A good place to stay"

3
14/10/2015

I went to Baltimore for a funeral and this hotel was conveniently located to the Towson area and 675, making it easy for me with all of the activities The front desk staff were friendly and I really liked that they emailed me a copy of my receipt. Not only was the hotel neat and clean but they also provided a daily complimentary breakfast. The rooms were clean and the bathrooms had been updated. However, I think its time for a furniture upgrade as the furniture was outdated and worn which is why I gave it a 3 instead of a 4.

Rick K, Manager at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review! We will share your kind words with our staff.We are actually scheduled for our furniture upgrade this winter.Please if in the area again stop by and see our new rooms! Thank you for staying with people who CARE!

"In a pinch"

4
13/10/2015

I had a last minute business trip come up and my usual hotel was booked. This Best Western was the only one available for a reasonable price. I'd say this was a typical Best Western, nothing extraordinary, but overall decent stay. The breakfast was the first one I'd seen with make your own pancakes (granted they're not the greatest) and waffles.

Rick K, Manager at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review. We do try to offer a variety of items on our full breakfast buffet. We hope you will give us the opportunity again to show you!

"Nice hotel - dirty sheets and towels"

4
12/10/2015

Overall the hotel was nice, however, one of the beds had dirt on the sheets and in the end, we had to change them ourselves. In the morning, found 1 of the 3 bath towels was damp/wet. They gave us a lower rate at checkout, however, would have preferred clean sheets and towels.

Rick K, Manager at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review.We are sorry to here your experience was not up to our standards. We do strive to provide great accommodations to all of our guests. If ever in the area again we hope you would give us an opportunity to exceed your expectations!

"college visit"

4
12/10/2015

I have stayed at this particular Best Western about seven times in the past year. The rooms are very comfortable and the staff has always been pleasant. We made a reservation 7 weeks in advance for family weekend. At the time, we were only able to reserve a room for 1 night. I held out until the week before to see if there was a room available for the next night and there was! The only problem was that it was for two, not three. We were able to be accommodated with a sleeper sofa. We were then switched to another room because the toilet broke. Were were put in the same type of room, just on a different floor. My only complaint is the coffee in the morning.

Rick K, Manager at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you very much for your review. We do aplogize for the bathroom issue. We hope that you will continue to stay with us for your college visits!

"Needed a quick place to stay during power outage"

3
06/10/2015

Room was pretty clean night staff was great. Morning staff left something to be desired, maid was rude. Great for the price on hotels.com and for a last min stay. Be warned the free breakfast was not available. Kept checking and waiting and never happened. All the free coffee you want! Burned the WiFi up, got some much needed business done.

Rick K, Manager at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank You for your review. We are sorry to hear your experiences with breakfast.We have researched the date you stayed and our breakfast was available,we are not quite sure of the mix up.If ever in need of hotel while in the area please come back and let us give you the chance to experience our wonderful full Hot breakfast buffet. Please let us know when you do return as we would be delighted to see you again!

"BED BUGS"

1
05/10/2015

All was going well until I was ready to check out. As I packed my bag, I saw a large bed beg on the duvet of the bed. As I reported this to the staff at my check out, they did not seem surprised and just gave me a $25 discount. There was no mention of the hotel volunteering to do anything about removing the bed bugs. Having to keep my suitcase in a trash bag for the remainder of my trip and spending over 3 hours cleaning and steaming all of my luggage has been extremely inconvenient. Beware of this hotel and don't stay here.

"Great deal !"

4
30/09/2015

We recently stayed here for two days while attending a wedding in the area. We had the King suite and it was great. Room size was very good, amenities good. The free breakfast was outstanding ! Hot breakfast, eggs, sausage, pancakes, waffles, whatever.......much different than your normal hotel free breakfast fare of stale bagels and fruit with cold cereal ! Would definitely recommend and would definitely stay here again. Only draw back was some cosmetics with the tiles in the bathroom, and they have soap and shampoo dispensers in the shower. Kinda like the little bottles and normal bar soap.

Rick K, Manager at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank You very much for your review! We will share this with our entire staff. Please if ever in the area again we hope you will choose to stay with us! Thanks for staying with people who CARE.

"Friendly Staff ~ Great Location ~ Great Value"

4
23/09/2015

I use this hotel often when I travel to Baltimore. The location is perfect to many tourist attractions, a nice Mall, the Inner Harbor and Camden Yards... Always a friendly staff on duty. Very nice free breakfast.. The rooms could use updating, but very clean.

Rick K, Manager at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you very much for your review. We will share this with our staff. Thank you for staying with people who Care!

"Some Good, Some Bad"

2
23/09/2015

I just spent 10 days at the Best Western Plus just outside of Towson, MD for a family business trip. The hotel is adjacent to I-695 and is apparently a great stop off point for all sorts of travelers. Many business people here and many professional contractors that work in the area. Very close to Towson downtown - 10 minutes away. There is a Vietnamese restaurant there at night and a small bar that caters to sports clientele. The restaurant is used as a breakfast buffet site in the morning Discounts can be found on Hotwire - I paid around $100 per night after the discounts. So, this is a very busy place - people coming and going at all hours. This is not a getaway location or a place to stay if you are spending any time in your hotel room. It is a noisy place with people coming and going. Rooms being cleaned constantly. Unfortunately during our stay a youth group was placed on our floor without any adult supervision. Teen age kids without supervision and time on their hands is not a good combination. Very loud and noisy. They spent an inordinate amount of time in the hallways wandering around. We made several calls to the front desk to get their adult mentors to take control of the situation. I think they were given several warnings but no real action was taken. Very unpleasant for several days. The other thing about the hotel was the room doors - hey had no mechanism in place to keep them from slamming unless you hand held the door and closed it yourself. Again extremely noisy and particularly unpleasant hearing a loud banging noise in the middle of the night.

Rick K, Manager at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review
Thank you for your review.We do aplogize that your stay was unpleasant. We are installing in all rooms door closures, that will elevate the noise. If ever in the area again, please stop by we would be more then happy to assist you with a special rate!