Best Western Cades Cove Inn,  Townsend

4.0/5  - based on 488 guest reviews.
7824 E Lamar Alexander Pkwy, 37882-4027, Townsend, United States - See map
+1 865 448 9000 +1 865 448 9254



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
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Welcome to Best Western Cades Cove Inn! We're just a short drive from the Great Smoky Mountain National Park and the exciting Dollywood Theme Park® on the peaceful side of the Smoky Mountains. This Townsend, Tennessee hotel is also close to the Tail of the Dragon at Deals Gap®, a must stop for motorcyclists. In a quiet, serene area, guests at our Townsend hotel can enjoy getting away from it all but still be near the conveniences of the city and the area's best attractions. We're just 15 minutes away from Gatlinburg and Pigeon Forge, yet away from the hustle and bustle of those popular towns. At the Best Western Cades Cove Inn, guests are treated to the best in southern hospitality. Cades Cove is in the region, and that's a big reason why many guests are looking for Townsend, TN hotels. Here, you're more than just a guest. You're treated like family, and each staff member's top priority is making you as comfortable as possible. Get away from everything, enjoy the scenery and relax at our outdoor pool complete with a nine-foot waterslide. With a free, full hot breakfast, free high-speed Internet access, and guest rooms that offer king beds and other upgraded amenities, such as a spa tub and fireplace available in select rooms, guests can enjoy a quiet getaway. Most of our Townsend hotel guests are in the region to visit the stunning Great Smoky Mountain National Park or Dollywood®. However, since we're only 20 miles away from Pigeon Forge and a short distance from Gatlinburg, antique shoppers and those looking for the best in southern dining also stay with us. Whether you're here for an adventure, to enjoy Mother Nature or to tour some of the best restaurants in the south, you've come to the right place. Enjoy your quiet room at Best Western Cades Cove Inn and book today!

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Room 1

Guest reviews

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based on 488 guest reviews
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Sleep Quality
Best Western Cades Cove Inn,Townsend
  • 1
    « Horrendous customer service at front desk »

    As a guest of the hotel I called the front desk to see if they could help me arrange a car to the Knoxville airport, or simply give me a number to a local cab company so that I could call myself - a reasonable request at ANY hotel I have ever stayed at. The woman at the front desk told me "no, you can google it." Unbelievably rude.

    « Base camp for our Smoky Mountain trip. »

    My wife and I along with our grandchildren wanted to spend a few days in the Smoky Mountains during our trip back home to Michigan. We chose the Best Western Cades Cove Inn as our "base-camp" for our day trips into the Smokys. We chose this area as we wanted to be away from all of the tourists and attractions at Pigeon Forge. The town of Townsend is small and quiet, just perfect for our trip. The motel was clean, service was prompt and the kids absolutely loved the pool. There is also a local restaurant directly across the street within walking distance. Would definitely stay here again in the future.

    « Townsend, TN Best Western »

    Recently remodeled. A very nice destination. Located across the street from a good restaurant. The remodeling job was very comprehensive. All the new fixtures were high quality. The fit and finish is good.

    « Nice Motel, but pricey. »

    The motel was very nice, but I wasn't expecting to have to pay what I paid for the room for one night. Since I got home it has been advertised for $40.00 per night less than I paid. The breakfast was very good and the room was very clean.

    « Great Spot for visiting Cades Cove »

    This was lovely little hotel just outside of the National Park. Very convenient access to the park. Room was very clean and employees were very friendly. The breakfast in the morning was delicious. We will be back!!

    « Never again! »

    We stayed here after a long day of work the driving. The room was clean but the bed was very bad. There was no hot water it was just warm. We had to cheek in late and the man was very nice. We did not eat the breakfast.

    « Great Stay near the Great Smoky Mountains »

    Great place to stay. Cades Cove is nearby. Breakfast is very good and the rooms were clean and comfortable. The staff was very polite and efficient. We stay here whenever we are in the area and they have rooms available.

    « Wont stay here again. »

    We were a group of photographers and we chose this Hotel because the location was close to where we were going to spend the day working. We needed early wake up calls but never got calls at the correct time, always late. (computer problem we were told). TV didn't work, Breakfast was not served until 6:45 AM, at least an hour late for photographers that need to be on the job by 7AM. Lobby locked until 6:45 AM so we could not even get a cup of coffee. They did offer togo breakfast bags which was OK but still a long way from a hot breakfast.

    « Great Location to visit the Great Smokey's »

    We booked this BW the morning of our stay. I was shocked by the price, but I new it was the last room available and in the Smoky Mountain National Park. We received a pleasant welcome even though it was 11PM. The outside side looked Lovely with Fall decorations and Rocking Chairs outside of every room. Then we opened the door to the room. The WORST motel smell EVER !! It had Signs of upgrading and appeared clean to our weary eyes. But we had to turn on the fan and leave the door open for a while. The beds were very comfortable and clean. The furnishings were ugly black press board and strictly Style. Towels small and thread bare. Turns out that in day light the carpet looked old and was most likely the sorce of the smell. The location could not have been better..quiet and lovely...excellent for what we wanted to do in the park. AND best breakfast ! We did stay a second night and would recommend it with a warning !! Fran

    « Stay in the Mountains »

    Nice clean rooms - showers need major IMPROVEMENT. Very poor water pressure. staff was very helpful - went out of their way for us as we were late arrival. Have stayed here several times and would probably do this again

  • 3
    « 3rd Agent Reservation snag »

    Travelers beware of so called 3rd party Booking agents. We went for wedding annv weekend. Found a toll free # on quick search, phone clerk quoted a higher rate than our music seminar info packet. We credit paid in FULL over phone ALL SET, On Friday check in with MGR , we were bumped up another $ 40 rate. Very argumentative with 3rd Party , refuse to check their #'s.. When call 800 # for agency customer service, they do not even answer phone or call back . All menu driven F.A.Q.'s !! I am a points member of B.W..... Also points member of two other national chains hotels... Weather was perfect that weekend and would have Extended if both mgmt was even interested. Good Bye Best Western. Did have best breakfast included in town.

    « Best Chain Hotel in Townsend »

    Do not hesitate to stay at BW Cades Cove Inn, Townsend TN. The complimentary breakfast is much better than any other chain hotel in which I have stayed. The Inn is near the Smoky Mountain Heritage Center, Townsend Visitor Center, Highway 321 which provides easy access to Weirs Valley and Pigeon Forge and Little River Road entrance to the Great Smoky Mountains National Park and Cades Cove.

    « Good Location »

    Nice property, comfortable room, great hot breakfast! Very convenient to Cades Cove and area attractions. I was given a handicapped room that I didn't ask for and had issues with the 'hot' water never being hot in the shower or sinks. It was warm enough to shower so I just let it ride and mentioned it when I left. Free Wifi worked well.

    « Smell was gagging. »

    The rooms have all been saturated with overpowering sweet smelling room fresheners. When I asked if I could have a less stinky room, the receptionist informed me it was up to me to let them know, when making a reservation, that they shouldn't use room fresheners. Never heard that one before. It was nauseating but unfortunately, there were no other hotels available, so we tried our best to air it out and toughed it out. Thought we didn't have hot water but discovered the hot and cold faucets have been switched. Not a good experience.

    « Nope! »

    Love Townsend! This was our first stay at the Best Western Cade's Cove, and will be our last. We had reserved 4 nights but moved to another hotel after just one night. Pros : Room was large. Bathroom was clean. Bed comfortable. Polite staff. Cons : No hot water! Shower had no water pressure and shower head was the most pitiful thing I had ever seen described as a shower head. Every piece of furniture was run down to the point of coming from a used furniture yard sale. Asked for an extra pillow. They do not have extra pillows we were told. Terrible lighting in every room! I usually do not like to give a bad review but we were so disappointed that I had to give others a heads up.

    « Family fun weekend »

    great experience at this best western! clean well kept rooms, the whole property was clean and inviting, friendly staff , breakfast was great ,and always ready on time, loved the rocking chairs outside the rooms and benches in back of hotel , can watch the sunrise and sunset over the mountains pigeon forge too congested! this is quiet side of smokies can still get to attractions in about 15-20 minutes

    « Great Stay »

    We really enjoyed our stay here. It was our first time staying in Townsend and will not be our last. It is so quiet and the lack of traffic is great. The breakfast is very good here. It is a great location to get to other areas quickly without all of the crowds.

    « Met my expectations: clean, comfortable, priced right »

    This is a good place to stay if you are going to visit the Great Smoky Mountains National Park. The park entrance is a few miles away. The hotel offers a good breakfast in addition to a clean room and a comfortable bed.

    « Great weekend in the Smokies »

    Local music and craft festivals brought us here. We found a new restaurant to enjoy just across the highway from the motel -The Steak House. Absolutely superb quality food and staff. We will revisit this area more often because of this weekend.

    « Nice enough, but could be improved... »

    I have a mobility disability... and this place does not have an elevator to the 2nd floor. I just wanted to point this out for anyone that it may concern, I do not count this against the Best Western folks. I use BW a lot and hold the highest level of rewards that they offer. Thus they upgraded me to a king suite for no additional charge. It was a very nice room and we enjoyed it... fireplace... garden tub... double size room with a sofa sleeper etc. Everything was nice, it is a clean and modern facility. The only problem that I had that took away from the experience... was housekeeping doesnt seem to do a good job of checking inventory and things. For example our shower shampoo was empty when we arrived, and there was only one coffee in the room. And only two towels. I wrote a note to housekeeping and left a tip... asking them to do three things. Fix the remote so it would change channels, replace the shampoo in the shower and leave coffee. They did fix the remote, only left two coffees and did not replace the shower shampoo. Nor did they clean the old coffee pod out of the machine. None of this was a huge deal... just an annoyance. I wish they would do better. I'll probably give them another chance next time I'm in the area, I like the location and as I said the facility was nice as well.

  • 5
    « Perfect location for touring the Smokey Mountain Area »

    Clean and comfortable place to stay and the staff is excellent.The pool is outdoors and has a slide. King Suite is huge and has an electric fireplace and a spa tub. Many choices for breakfast including hot food, cereal, fruit, pastries, toast, yogurt, coffee and juice. There is a visitors center right next door and also a bike path. Location was key for us. We were looking for a place to ride our motorcycle for a couple days away from our RV. Location is close to scenic drives including the Cades Cove Loop, the Smokey Mountain National Park, Foothills Parkway and not too far from Gatlinburg and Pigeon Forge. Would love to go back. Lot's more to see.

    « Clean and good breakfast »

    Bed is very firm (not horrible just not my favorite). WISH THERE WAS AN OUTDOOR BATHROOM FOR POOL AREA!! Pool was clean and we enjoyed it! :) The breakfast was fresh and tasted great. (except the fruit not too sure about it). I also LOVED that I could have coffee any time of the day! :)

    « ...Hospitality with a location to see Cades Cove.. »

    Stayed here to be close to visit Cades Cove...excellent staff...great breakfast...super clean rooms...we had a bad experience the night before at Quality Inn on Winfield Dunn Pkwy in Sevierville Tenn..we called Bestwestern and they took our family in with open arms.....Thank you Staff for your hospitality..

    « Perfect location! »

    While the rooms are getting dated and tired, there was a reason to stay here. They have rocking chairs outside of every room to enjoy the scenery.. They even had a fireplace and jacuzzi in our room which was value priced ar $78!! Breakfast is fine; nothing exciting, but freshly made waffles sure helped. My only negative is there are no elevators, so that the second floor is hard to access for an older person carrying luggage. And you WANT the second floor for the view as well as to avoid the noise of the annoying motorcycles..

    « Nice place »

    My wife and I stayed here for one night due to having a couple of coupons for Best Western 's 'Stay twice, get $50.00' gift card promotion. Upon arriving, I found that the desk clerk on duty had no idea how to redeem the cards. She stated that I would have to see the manager about redeeming the cards. She was pleasant enough but it appeared she hadn't been doing the job for very long. The room was nice and the bed was fairly comfortable but there was a large crack at the bottom left side of the door. The door didn't seal properly and therefore let in a lot of noise. (Local critters would also have an easy way of entering the room if they so desired.) Breakfast was good. The breakfast area was large and quite pleasant. All in all, a pleasant stay. (Oh, by the way, I did talk to the manager and I got my gift cards redeemed.)

    « Convenient to Cades Cove »

    This is a very convenient spot for touring the Smokies. There was nothing fancy about the room, but pick first floor as it is more convenient for loading and unloading. Breakfast did not officially start until 7 am, but things were out before then, and they should really start serving earlier for folks who want to get into the Park early! The breakfast offerings were ample and varied. The swimming pool was nice on a hot afternoon.

    « Clean, Reliable & Cheap »

    For the person who isn't spending all day in the hotel this is a great stop to get a warm bed and a nice break before heading out on the adventures. About the same price as a campsite in the area. Great location close to Cades Cove.

    « Cades Cove Inn »

    Place was nice and clean. We came from the North and used Highway 321. This road is very curvy. Coming after dark as we did proved for some pretty tense driving moments. Otherwise, the motel was very nice and fairly close to Cades Cove (and about an hour and a half to Clingman's Dome.

    « Extra Day Stay »

    We took an extra day to relax and enjoy Townsend hospitality, river and mountains on way home to FL. After horseback ride yesterday, I slept 4-5 hours on our second room bed. Both King (1st nite) and queen (2nd nite) were vert comfortable. Staff was friendly and accommodating when we asked to stay over. Breakfast was good first AM, but down the road at Country Steak and Eggs terrific. Very nice for families on vacation. Quiet and clean everywhere. Thank you!

    « Bad expierience! »

    We had a reservation for 2 night stay the front desk clerk could not find it and did not have Room for the price we booked and acted like she did not know how to handle our situation. so we finally went to another Motel but thgis is the first bad expierirence we have had with best western we have stay at Best Westerns before with no problems do not know how this happened.

  • 1
    « Very disappointed! »

    Upon arrival the pillows were on the chairs without pillow cases and a large pile of pillow cases sitting on the bed! The bathroom had black stuff on the wall and dirt along the baseboard. The fridge never did work, was told oh its just defrosting even though it was set on coldest setting. I lost the food that I had brought. The only good thing I can say is that the breakfast was good

    « Well located, well maintained property. »

    Located near good restaurants, easy access to the GSMNP and the foothills parkway. A well maintained property letting you focus on your business/ vacation. A decent hot breakfast. Does not have a washing machine or dryer for guest access but a decent laundromat is located in the vicinity.

    « The staff and the cleaness was Excelent »

    If ever i am traveling and drive through there again i will defanettly stay there again the service and the staff were very welcoming we ended staying there 2 times at the beganing of our trip and at the end of our trip.

    « Very clean, nice breakfast »

    We stayed here the 1st week of August, the beds and bedding were new and very clean. We had a king NS room, with a frige, micro, and coffee pot. The breakfast included 2 fruits every day, eggs, sausage and the usual cereals and pastries. It was very quiet and the staff was friendly.. Our tub wasn't draining properly and they sent someone to fix it right away. It is a short 14 miles into Pigeon Forge, They have a pool and it was kept very clean. Our rooms were reasonably priced. booked through an online broker at around $70 a night. I would stay there again

    « overall satisfaction »

    excellent in all areas, highly recommended, service was friendly and excellent with attention given to detail. breakfast was better than most restaurants and had something for everyone. location was excellent to the nearby activities and the view of the mountains from their outside rocking chairs was simply phenomenal

    « Vacation Stay »

    This is one of two of the best motels I have ever stayed in and is the best "Best Western" motel I have ever stayed in. The condition of the motel and room was outstanding. The staff were excellent. I was very pleased and would recommend this motel to anyone.

    « Not up to it's potential »

    The property is great, as is the staff, but there were issues. The property is well maintained at a good location with acceptable parking. Most of the issues centered around breakfast. We were there 5 nights. Breakfast was advertised to start at 7:00. One morning it was ready & waiting at 7, other days, not so much. One day the doors didn't open till after 7 then it took them almost a half hour before we could eat. One thing consistent was the food was lukewarm at best. The breakfast selection was acceptable and "hot" items included scrambled eggs, biscuits, gravy & sausage. A waffle maker was available. The proper equipment was available, it just wasn't used properly. There was just so much potential for this hotel that had it been realized the hotel would have been great. Overall, the location worked great as it was away from the areas congested zones, but had easy access to attractions.

    « really »

    Upon checking in, we were greeted at the front desk by a fairly new employee who seemed to be new to the job and area. Although she was polite, I feel the front desk should be able to provide some information on the area. She didn`t say a thing. Upon entering the room, a strange smell is present. Once in the room, it is less noticeable . Wanting to take a Jacuzzi soak, I found that the tub will not operate. When I called the front desk, she originally informed me that they will take a look at it tomorrow. After informing her that her answer was unacceptable, I asked what she would do for me today. She said there is nothing that she can do for me. Once again I explained that was unacceptable and asked to speak to a manager. She called back and offered to take 10% off the room price for the first night. Wow, the room, which has a bed, 2 chairs, a tv , armoire, micro, and mini fridge for a sum of $150+ per night. Not at all what I expected from a Best Western. I am thinking Motel 6 is a step up from this hotel. Too bad there are no rooms avaliable nearby or we would be GONE.

    « Very nice ! »

    Very nice hotel ! Very clean ! Nice pool and friendly staff ! Easy parking. It was a good choice after a long day on the road. Super good restaurant right across the road from the hotel: the Trailhead steakhouse. The breakfast buffet is very good and generous.

    « Fun Weekend »

    Loved the stay. Hotel room clean and quite. TV sound stopped working on the second day, and internet speed and stability was very poor. But staff were very friendly, helpful, and warm/welcoming. Everything was good.

  • 4
    « Pleasure trip to the smokey Mountains »

    As I said, the hotel was clean comfortable, it was in a good location with a good view of the mountains. If you could manage to separate the people with animals from the people without animals it would be good. Once you are bitten by a dog you have a fear of all dogs.

    « Nice »

    We are meeting friends tomorrow to stay in a cabin that we have rented for this week but decided to get a room for tonight and drive down early. This is a great place. Very reasonable and clean. I will definitely keep it in mind for another time. We come often. And I have to admit. I do like the quieter side of the smokies. 17 miles is not too far for a day trip into Pigeon Forge.

    « Brief stay »

    Just a one night stay on the way to a long week end at a mountain cabin but the room was clean, the bed was comfortable and the staff was pleasant. The breakfast wasn't that great but it did the trick, would stay again if we were in the area.

    « No complaints..! »

    Townsend can easily be considered a destination although many people simply "pass thru" on their way to Gatlinburg and P. Forge..! Love this little town. This motel is competitively priced (translation: it is overpriced like all lodging near our nation's most visited park) and packs as much bang for the buck as can be expected. Great hot breakfast leaves you satisfied to start your day..!

    « Great Value »

    We stayed here 2 nights during our mountain mini trip. We got a great deal thru hotwire during peak season. We liked the location outside of the busy tourist area and the river is across the street along with the trailhead steakhouse. The room was clean and bed was comfortable. Breakfast was included. There is a pool but only 2 umbrella tables that were taken so we couldn't stay too long poolside. We had the first floor with 2 rocking chairs to sit outside with a good book and mountains beside us. A cabin in this area may have been nicer but given the price and short notice we landed a deal at this spot!

    « Townsend is the place to stay when visiting Smokey Mountain National Park »

    This is the quiet side of the park, and this hotel is nice, but pricey. Very small town and not much to do in town, but if you just want a restful stay in the mountains, this is a good place. Bed and pillows excellent, clean hotel, nice towels, but stingy with them, and second day no bath mat. Swimming pool was excellent.Good breakfast, but no OJ!! first day. I fussed and got it the second morning.

    « Decent place to stay away from the crowds of Gatlinburg »

    We took a 2-week road trip to the Smokey Mountains. Since the park straddles the border of Tennessee and North Carolina, we decided to stay a few days on each side. On the Tennessee side we decided not to stay in Gatlinburg due to it being so crowded and touristy. We did visit Gatlinburg as it is only about 20 - 30 minutes away from Townsend and it was definitely crowded. Townsend was close enough and way more laid back. If you are riding motorcycles, I definitely recommend Townsend over Gatlinburg. The BW Cades Cove was decent. The staff was friendly and the rooms were nice. My only complaint is that I am used to staying in BWs and one of the reasons is because I like their breakfasts. Unfortunately, I did not like the breakfast at this location so we ended up going out to breakfast each day we were there. Other than that, we did like the hotel. The only other complaint was that internet usage was sparse. It was very difficult to get reception.

    « Stayed 1 night, clean good location »

    Were not there long all was good. The only real problem was they had Shampoo and Soap dispensers in the Shower. Got in the Shower and the Soap was empty. Too late to do anything at that point. So I used Shampoo!

    « Weekend getaway »

    Staff very friendly, room was clean and air was cold, only thing was the lobby - breakfast area was hot and had a few flies around food, would have like more fresh fruit not fruit cocktail. Will stay again. Jimmy was very friendly and helpful. We checked in right after a major thunderstorm and he was wet but still very professional and friendly

    « Comfy, peaceful, reasonably priced place »

    We were pleasantly surprised at the rate at this hotel so convenient to the Great Smokey Mountain National Park as I was told things could get very pricey in that area. The room was comfortable as were the beds. A great, hot breakfast was offered that had something for everyone. Rooms were well kept up.

  • 5
    « Best Western is the Best »

    Best Western in Cades Cove is a great motel to stay when planning a trip to Cades Cove. It is centrally located, easy access to the Smokey Mountain National Park, plenty of restaurants and the staff at the Best Western Cades Cove are exceptionally friendly and go out of their way to assist you. I will be staying here again.

    « Could be cleaner... »

    The sheets on one of the beds had stains. The owner was kind of enough to bring another fitted sheet for the bed. There was a stain on the carpet between the two beds like a drink was spilled and then not cleaned up. The carpets should be at least spot treated if not shampooed and maintained better. The amount of noise people made outside late into the night was ridiculous. We tried to use the pool on the second day but the lawn maintenance people were out there making noise around the pool for hours when people could have been using the pool (around 1:00). The breakfast room was crowded and the staff confused about the amount of food they should have had prepared. I would probably stay somewhere else next time.

    « Friendly staff and clean rooms »

    We recently stayed at Best Western in Cades Cove. We stayed for 2 nights, the staff were very friendly, the rooms were clean and the breakfast was very good. Overall we had a nice stay and would go back again.

    « Good visit »

    Stayed here on Saturday night on the bottom floor and had a good visit. The place has a little age to it but room was clean and staff was really nice. Breakfast was ok with the usual fair eggs,biscuits,gravy,cereal. Would I stay here again? Yes I will return!

    « Motorcycle trip »

    Two story hotel, no elevators..was short staffed while we were there,but staff was welcoming & breakfast area was well maintained with many choices. great restraunt for dinner right across the street which was nice after being on the bikes in the heat all day. Room was clean, nice rocking chairs right outside the rooms to enjoy the sunset. They have a well maintained pool area also.

    « I'd stay here again »

    Staff was friendly and helpful. We stayed here for the Smoky mountain crawl Ruckus meet. Only two gripes I have are: Wifi sucked and we were upstairs and had no water pressure- those hold me back from a 5 star review. Other than that the stay was great. I appreciate soy milk being an option for breakfast also.

    « John's review »

    Average overall, but convenient to our points of interest. Slow internet, clogged shower head, very poor internet reception with our Verizon hot spot, eggs and saugage never changed during our 3 night stay. No sofa in room, and uncomfortable chairs.

    « Cades Cove Best Western »

    My family and I have stayed at this hotel in previous years and it is always a pleasure. The rooms and property are meticulously maintained and everyone is friendly. The pool is clean and includes a water slide, which makes my daughter very happy! There are restaurants within walking distance, a miniature golf course and Little River is just down the street. It is also very close to tubing businesses and the Cades Cove entrance. Davy Crockett's horse riding stable is a brief drive down the road and also a friendly fun time. This is my family's annual go to place for fun and relaxation. If you have a pulse, there is plenty to do but it is just as easy to relax and unwind! ;)

    « Very Nice »

    Our first time to stay in Townsend. We usually stay in Gatlinburg. The motel was beautiful. Our check-in clerk didn't seem to want bothered and was rude. She gave no information as far as times for breakfast/pool or ice machine locations. Rooms were cool and very clean with the exception of a large stain on the bed skirt and small holes on the sheet. During the week we did see a few large roach like bugs. The breakfast really is a FULL breakfast. Pool was warm and clean. We will certainly go back!

    « Surprisingly Impressed--Would Definitely Return »

    We chose the Best Western in Townsend for its convenient location to Cades Cove. From the time of our arrival, we were surprisingly impressed with the hotel. Very friendly, helpful staff. Nice appearance, clean rooms, and nice amenities.

  • 5
    « Lovely room »

    I liked the contemporary decor of the room. The breakfast served was ample (biscuits and gravy, fruit, yogurt, sausage, cereal, sweet rolls, juices, waffles) and made for a great start to our day. Everything was clean. Only negative was some guests talking outside until late, but they were having an enjoyable time so we didn't report it...

    « nice and quite »

    enjoyed our stay and would definitely stay again!......breakfast was good, rooms clean, staff helpful and friendly, price reasonable and great location....Been to townsend many times and enjoy each time we have visited....close to pigeon forge and not as crowded, thank goodness!

    « Good stay »

    Touring USA. Arrived in pouring rain, tried this one first and seemed fine, little expensive (but the area is). Slept well, room clean if a little dull, no problems, above average breakfast. Hve to pad out to 200 characters.

    « Could not get any sleep »

    People were drinking, yelling out in the parking lot and slamming doors all night. The police had to be called which helped very little. The room was not very clean and charged us $175 for one night because it was Friday. Use extreme caution.

    « Good service, poor facility »

    Can you say ugly? Rooms dark and dingy. Outside swimming pool - no water - tarp haphazardly strewn over it. That said, the staff was very friendly and attentive, they just didn't have much to work with.

    « Not All We Had Hoped For »

    While the rate was decent, I would gladly have paid a little extra for a cleaner room and friendlier staff. There was food on the floor that the vacuum missed, no booklet of helpful information (breakfast serving times, area attractions, nearby churches...), and the towels were not very soft and looked dingy. I would definitely look elsewhere on our next visit to Townsend.

    « Close to Cades Cove »

    This is close to Cades Cove and makes it possible to visit the park late in the evening or early in the morning when the wildlife is more active. The room was clean and updated with a refrigerator. Our king size bed was very comfortable. The door to the room is accessed through the outside but we felt very safe. Breakfast was good and freshly prepared. Would highly recommend this hotel to anyone visiting this part of Tennessee.

    « Graduation stay- high school »

    Breakfast quality sub-par. Room service failed to replenish coffee after first nite stay. Few personal bath amenities like shampoo, lotion as compared to those furnished by Holiday Inn Express. POOL WAS INOPERATIVE/BROKE??Although it was advertised as a feature. Choice of breads advertised but not furnished. Room entrance door rubbed hard on flooring carpet. Room price high for value received.

    « Peaceful »

    Quiet and out of the hustle and bustle of the "new" Smoky Mountains. You can visit Pigeon Forge and Gatilinburg then go back to Townsend for that quiet peaceful setting. I love the rocking chairs outside of the doors.

    « Close hotel to Cades Cove »

    We stayed there April 23-25, and found the room clean, and the motel well cared for. Warm breakfast, was whatever you made of it. Scrambled eggs, sausage patties, u-make waffles, cold cereal or instant oatmeal, yogurt, bagels, toast, or sweet rolls: were adequate and started at 7:00 A.M. Bacon with the eggs would have been a nice touch. I forgot the biscuits/gravy, as I never developed a taste, and the appearance of the gravy turns me off. I'm sure some rave about it. I did have a biscuit one morning with butter and jam, and it was fine. Pool was closed, but roses on the grounds were in bloom. As my wife and I reprised a 5 mile hike (Abrams Falls), we took 50 years and a month earlier with our two sons, then 2 1/2 and 3 weeks old, I appreciated the fact that the bathtub held hot water, and that it did get hot. While the large rock we ate our lunch on is not as horizontal as we remembered it, and we didn't carry the sons this time, it was nice to be able to soak in a hot bath afterwards. However, it was disappointing when we dragged our tired bodies back to the door to our room, we found the keys had been changed, and didn't work. The desk cheerfully remedied this however.

  • 3
    « Excellent location, staff was wonderful, room was not worth the expense »

    I paid $144 for a room that had hair in the shower (the room was otherwise clean), a strong odor from the AC unit, and a space between the door and the jamb that let in all the noise from the parking lot and neighbors. I think it was overpriced. Otherwise, the location is fantastic, just a few miles away from Cades Cover and other local attractions and restaurants. The staff was also very nice.

    « Cades Cove hotel »

    This hotel is very nicely situated above the highway leading to the Cades Cove area of Great Smoky Mountains National Park. The hotel is clean, very well cared for, and the grounds are immaculate, with roses, great expanse of lawn, and very quiet.

    « Cade's Cove Inn a disappointment. »

    We have stayed here many times before and liked it very much. But on 04/28/16 we spent the night and it wasn't great. A neighborhood dog barked all night. We couldn't drown it out because the tv wouldn't work. Ice machine was broken on the 2nd floor. Breakfast was 20 minutes late being served and then it was biscuits and cold gravy. No coffee, breads, or juices.

    « Busy Weekend »

    We arranged to meet friends not knowing it was the Bronco Festival and this was the only place with vacancies - even though we booked in January and got a good rate. I am a loyalty member and was disappointed that we were allocated an accessible room (which I did not request) next to the maintenance room and which had a slight odour - although it was clean, Our friends reserved at the same time and requested a room near to ours, but were put at the opposite side of the building. These were not the only rooms available as when I checked in the lady was having a telephone conversation stating she had three cancellations. That aside, the hotel itself was clean and the breakfast was good, although on the Saturday morning people were having to stand to eat whilst thoughtless people sat and talked after finishing eating (which was not the hotels fault).

    « Great place that allows pets »

    The rooms were nice and comfortable. Housekeeping was so nice and great with our dogs. Great location as we were attending the Bronco Festival at Tally Ho. Rate was $79 for Thursday and Friday but it went WAY up on Saturday at $189 which was kinda crazy. Other people we spoke to said they paid $79 on Saturday night but by the time I had that information, we were long gone. Who knows, but otherwise, great hotel.

    « Joy Ministry loved their stay! »

    Excellent place to stay with a country-like setting away from all the hustle and bustle, and with a delicious full breakfast. I also enjoyed the cleanliness and service and the toiletry dispensers. We had a group of 8 and rented 4 rooms. All were pleased.

    « Still peaceful »

    This property has gotten a little more expensive and a little less nice each time we have stayed. At least they have bars of soap in the room now, as opposed to only wall mounted dispensers which don't work. Breakfast is a little less each time, but is still pretty good.

    « Quick Stop »

    We were passing through on our way to the beach. The hotel was easy to book online while traveling. We only stayed one night but would highly recommend this hotel. Rooms were clean staff was awesome. The room was also very quiet and the price was good! We will definitely stay here again in the future! The Meredith family Charlestown, IN

    « Excellent value »

    If you are looking for a quiet getaway to the mountains with access to local amenities, this is it. Newly refurbished rooms are clean and spacious. It's only 15 minutes to Cades Cove. The local restaurants are within walking distance. Pet and biker friendly.

    « good stay »

    This is a really good place to stay. we love the town. it is very quiet and peaceful. but the hotel does not have a elevator. we had to carry our luggage up two fleets of stairs. which isn't fun after a hard hike. then when we got up in the morning we noticed we didn't have enough wash cloths. Two cloths doesn't work well for four people. Had to go down stairs and ask for more. other than that we enjoyed our stay.

  • 4
    « overnight stay in Townsend »

    The beds are nice, the rooms spacious, the breakfast is hot. But, the WIFI does not work well. We stayed overnight, and would stay again, because it was very clean. The bathroom uses soap dispensers instead of tiny bars (lavender scented)

    « Perfect for an overnight before visiting Smoky Mtns »

    We decided to stay at this hotel based on it's location to Cades Cove. The staff was great and the room was perfect--clean and comfy. The internet service was great and the breakfast was decent for my family--we had biscuits and cereal. It was a great value as well!

    « Beautfully updated gem in the Smokies »

    We arrived pretty late (almost midnight) and were prepared to use the night lobby but I was allowed to come in to the main lobby and get checked in. DeWayne was SUPER nice. The room was beautiful and very comfortable. Plenty of room and everything was recently updated. The only negative was the breakfast wasn't quite as good as were told it would be. The gravy was almost like water and the biscuits were under cooked. Will definitely stay here again! BEWARE - Expedia says "All 54 rooms boast fireplaces" but they do not. You have to request a room with a fireplace.

    « Very Happy! »

    We had a suite, hot top & fire place. Very clean both inside rooms and the grounds. Lots of sites to see and very close at this Hotel. Thank You for making our stay a restful one and looking forward to a different season to enjoy the area.

    « Vacation Stay in Townsend Tennessee »

    For a Best Western, the quality and service of this hotel is outstanding including both the facility and the staff. I plan to look at other hotels in the area that can provide rates ahead of time based on the month, season, or time of year. The rates at this hotel vary from day to day and one has to know the specific date one is staying to get a quote. One may be paying less than a hundred dollars a night on one stay and over two-hundred dollars another time. I prefer hotels that seek to provide high quality service at a fair market price that are adjusted based on tourist season, etc., rather than appearing to base their rates on what the market will accept on any given day based on demand for rooms in the area.

    « Can We Have Better Towels? »

    This was our second time staying on this property since it has become a Best Western property. We stayed once several years ago when it was a Comfort Inn, I believe. This may be our last. The towels were small and hard. The toilet paper and tissue were not good quality. The tv in our room became very dark. We mentioned it to the young man working the desk the first morning. A ps far as we know nothing was done, even though he said he would look into it. I thought they might offer to let us switch rooms or move in another tv. Of course, we spent two trips into Cades Cove, but we would have liked to have some "luxuries" when we returned.

    « Best6 Western Cades Cove »

    Maid service was terrible...... dirty towels in room on check-in and no clean towels. Maid did not leave clean towels any day.... we always had to go get them. Water pressure in the shower was terrible. Desk staff was great and the hot free breakfast was great. The beds were not very comfortable.

    « Pet owners beware! »

    The hotel was nice but if you have pets beware of their pet fee. I made my reservation through the BW site using reward points. At the time of booking I asked for a pet friendly room. At checkin I was asked about pets and I said yes I do have pets. It was not until about 30 minutes later when I went back to the office that I was informed I owed $86.30 pet fee. Needless to say, I was not happy since there was no mention of any fee at booking or checkin.

    « Great Location »

    We have stayed all over TN. This was our first stay at this hotel. It is very clean, with large rooms. Loved the small refrigerator and microwave. Great location in terms of traveling to Gatlinburg, Pigeon Forge and the national park. The breakfast was pretty decent too. My only complaint is that the walls are pretty thin. We heard everything our neighbors said. I would stay here again. Great value for the money.

    « Once Ok, Now Not So Much »

    This is a hotel in decline both in physical structure and more importantly, services. First of all, we discovered both Wi-Fi access points down. When we called the front desk, their solution was to transfer the call to their service provider. Huh? Next, we noticed one of the coffee packages was ripped open. And worse, next day when we returned from hiking, there were no replacements and the old bag was still in the coffeemaker. Obviously, the cleaner did not clean. Lastly, the Kleenex box had barely 4 or 5 tissues left and of course, no replacement was available. When the manager was told about these issues, she was not very receptive but quite deft in deflecting the issues around to concrete walls and technicians. She was not interested in hearing about hotel problems since guests were pouring in just then and had to take care of them. Needless to say she lost one future customer.

  • 5
    « Great value for the ammenities »

    When we arrived in our room I was very suprised at how well decorated and peacful the color scheme was. I am a day hiker so I loved being able to come to my room and truly relax. The staff was frendly and helpful....overall a great experience!!!

    « Best Western Cade's cove Inn, best place to stay in Townsend TN. »

    Could not have ask for a better place to stay. The staff, Nita, Anna and Dwayne went out of their way to make me feel welcome and comfortable. Breakfast was wonderful and the room was very comfortable. This place was the only place I found in Townsend that was open all night.

    « Hotel Survey »

    This hotel was very clean, excellent service and breakfast. The bed was not comfortable. If the hotel replaced the beds with new ones, it would be an excellent hotel across the board. The area of the hotel was quiet. No outside noises. Loved that. We will be staying there again!

    « Terrible customer service. »

    When we first got there we asked to see the room before we checked in to see if it was nice and clean to stay in before paying for it. We were given a key and were told that the room may be dirty! This was at 3:00 in the afternoon. We checked the room and it was clean, so we decided to stay. After about thirty minutes we realized that the carpet cleaner was too strong ( so strong that it burned our eyes),so we opened the door and let it air out. We told the desk guy about it and he said he would check on it. Well he never came. We called a second time and didn't get an answer from the front desk. We were only staying for one night so we didn't bother telling him again, didn't figure it would do any good. Bottom line the room was average, we had terrible customer service, and the room was $130 a night in the off-season for just two people. We won't be staying there again. For the price the customer service should have been better.

    « Great Rates and Great Service »

    We reserved our rooms online, and even though there was a bit of a mix-up regarding our room type, the staff resolved the issue quickly and professionally. It's a great location, right in the Great Smoky Mountains, and the rooms are very modern in design-- as a 19 year-old college student, I loved my first real taste of freedom as an adult. Be sure to explore the Great Smoky Mountain National Park while you're here-- Cades Cove Loop Road is absolutely beautiful! My only complaint: our neighbors were excessively loud, but I can't fault the hotel for that!

    « best motel in Townsend, TN, by far »

    My family & I have vacationed in Townsend, TN, probably over 30 times in the past decade. This is the closest destination for us to have a mountain / hiking break from work & school, from Cincinnati. After years of staying at various local motels, we finally stayed at this Best Western. I don't know why we didn't pick it sooner. 4 things: 1--prices very reasonable vs. local competition, 2--beds comfortable with fresh, clean sheets (and bedspreads & towels), 3--good, hot breakfast every morning, included with room fee, and 4--these guys mop the lobby floor EVERY morning right after breakfast (I have been so impressed--they've done this every time I've stayed here!) Staff is always very friendly, to top it off. If these standards are maintained, my family & I will be repeat customers for many years!

    « Quiet , safe and great value »

    If you are looking for a good value in a quiet and safe location this is the one for you . The staff was extremely helpful and knowledgeable about attractions and dining in the area . the hotel was very quiet and clean . The rooms were surprising updated with quality linens and finishes . there are rocking chairs outside each room for relaxing . This is a great value, close to attractions but quiet at the same time .

    « Nice getaway. »

    We stayed in one of the King Suites for a much needed getaway. Room was nice and clean with a fire place and a jacuzzi. Breakfast was not the best I've had but wasn't the worse either. Very quite area and a restaurant was located just across the highway.

    « Clean, quiet location »

    This hotel has been updated from what I remember it a few years ago. Room was clean, nicely updated. One major complaint we had 4 in our room (2 queen beds) but only had 3 towels a hand towel and 3 wash cloths...not sure if this was housekeeping oversight or if this is their standard but really should have more towels in room without having to go up front. Nice breakfast in the morning. There are some really nice walking and bike paths just in front of the hotel. Pet friendly makes it a plus. Though not swimming season when we visited but pool looked nice size. Good location for antique stores in Walland and Maryville area. A few good restaurants close by. Great location if visiting Cade's Vove. Nice drive to Pigeon Forge from this location on the Peaceful side of the Smokies.

    « Nice Place to stay »

    Very Good Breakfast ran out of sausage the second day, friendly staff. Very quiet community in the winter. Will be back for Summer fun. Small town experience nice to be outside of the chaos in Gatlinburg.

  • 4
    « Great place »

    I am a Hampton guy. So I don't normally stay in Best Westerns but this is one I would go again. Great place, great people, great breakfast. Great stay. This is one of the Best Westerns you see in the commercials. Very nice. Quiet side of Smokeys for sure, peaceful, restful. rooms were clean and well decorated, very modern. Only down side was rooms open to the outside. But that too was ok because the views of the mountains were great.

    « Very nice hotel, great free breakfast. Cons: carpet in rooms and front desk staff was not there upon arrival »

    Stayed here new years night. There was no front desk person for line 5 minutes at first, maybe he was in another part of the hotel, they apologized, but it was a little odd. Granted, it was new years and they were probably short staffed. Other than that and that the rooms have carpet, great stay, we would stay again if passing through in the future.

    « After Christmas Run Away! »

    Nice Friendly Staff, Rates were good, Room was clean and enjoyed the fireplace. Breakfast was good, sausage was not as good as other things on the bar. Bed was just right, great clean sheets. The Location is great, but out of the hustle of the Pidgeon Forge area. Towels was rough, not soft as they could be. But the location makes up for the towels.

    « Relaxing in Townsend »

    Our room was much larger than anticipated. We had a king suite. Room was clean and bed comfortable. It would be nice to have a large ottoman to rest feet on while sitting on couch. Also, would be great to be able to rent movies on the t.v. Overall, very satisfied & will stay here again. Loved the rockers provided outside the room! Walked across street for a great dinner!


    The front desk staff gave us the impression they could of cared less if you stayed with them. The manager was off unitl Tuesday so could not get anywhere. Charged our AX card twice and still have to deal with that today. Worst Bet Western ever.

    « Best Western Cades Cove INN, Townsend, TN »

    I was really impressed with the staff and the facilities. Everyone was very helpful and nice. The room was large and comfortable and very clean. We did not experience any problems what so ever at this motel. We will be back to visit the area again and we will stay here again. We really enjoyed our stay and we enjoyed the Townsend area as well. I highly recommend the Best Western Cades Cove and the Townsend, TN area to anyone.

    « Super Clean »

    Super clean, and I'm picky. Staff was very friendly, room was clean and updated. The morning breakfast was a nice bonus. Eggs, sausage, biscuits, etc. Will definitely be staying here again while in town. Clerk even suggested a great new spot for dinner.

    « Not again. »

    This should be one of the better hotels in townsend. It is very clean and well kept. However the internet is very poor, I had to go to the lobby to get any service. The bath towels are the size of a hand towel. I stayed here since I get upgraded due to my BW rewards status but doubt if I will again..

    « decent »

    breakfast had little variety. not a bad workout room. the bed were way too hard for me and the comforter literally was not comfortable and provided no warmth. overall presentation and cleanliness was good and nice people. also had great ares for the dogs to run around in.

    « This Motel is subpar - Find somewhere else. »

    Staff at check-in was rude. Wife and I experienced allergies to something in the room the whole stay. Shower water is sparse so expect to spend at least twice as long in the shower as you would expect. Breakfast food was pretty tasteless so bring tobasco or something to add flavor. Toilet didn't flush well. Place is a motel with external room doors so be prepared. TV channel guide, the chart on the dresser, isn't accurate, not even the channel that was supposed to have channel guide, so good luck finding anything. Very disappointed with the stay. I've been traveling a lot for work over the past year plus, more than half the year on the road, and this was by far the worst I've been in. I used points for the stay, it took all the points I earned over the last year for 3 nights here and I feel cheated. Sure its a step up from a roach motel, but not by far. Find somewhere better.

  • 5
    « Great place to stay »

    This was a great place to stay. I loved how quiet the location was and the hotel staff was very pleasant. The breakfast every morning was very good. I would highly recommend this hotel for anyone looking to get away in the great smoky mountains.

    « Handicapped, look for another hotel »

    As previously posted on "," we had requested a handicap room. What we got was a normal room with a handicap bath/shower chair (left in the room). My husband could NOT maneuver his wheelchair around the room, nor get it into the bathroom. The room was located behind the outdoor pool, and the farthest distance possible from the only handicap ramp--which was located in front of the main door to the lobby. We had to get assistance carrying our luggage, medicines and CPAP machine from our car to room and back the next morning. While there appeared to be a couple of handicap parking spaces on the opposite side of the hotel (assuming there may have been a couple of ACTUAL HANDICAP ACCESSIBLE ROOMS associated with those parking spots) they were NOT offered to us, by the inexperienced person at the front desk. Regardless however, the handicap access lanes would have been to narrow for me to drop my ramp and exit my wheelchair form my car.

    « Townsend TN--best hotel on the Townsend strip »

    best beds, quietest rooms, cleanest, and best free breakfast on the Townsend TN strip...we have stayed at every hotel in this vicinity, and finally this Best Western...over this Thanksgiving week, we got the best $$ rate on the strip, and discovered this is the cleanest & best run hotel in Townsend. We will not waste time or money with any other Townsend hotels or motels in the future.

    « Good stay away from Pigeon Forge and Gatlinburg »

    We stayed here as it is very close to Cades Cove. The rooms were very basic. The breakfast in the morning was basic hotel breakfast. The area was quiet, but not much around the hotel itself. It was nice to stay away from the cities though. Beds were hard and springy. Priced O.K.

    « Is there anything you don`t do right. »

    I have driven by this best western several times and finally i was able to book and stay the night. It has a wonderful location not far from the park,lots of wildlife to view,and a great restaurant close by with good food. Hotel was very clean,staff was very kind,and they served a out of this world hot breakfast.

    « Nice Motel »

    The motel that we booked via internet was fine. It was clean and comfortable. However, the booking process via the internet is something to be careful about. We booked for a "TOTAL BILL OF $62.10". The shocker, an unpublished "booking fee of $17.99 was added to the bill. When taxes were added to the $62.10 total charge we ended up paying $92.00 for a room advertised as a TOTAL COST OF $62.00. BEWARE as to who you book through.

    « Clean »

    We enjoyed our stay at the Best Western, it was a last minute change of plans to come up a day early and wait for our cabin to come open and we chose to stay here, very nice and clean. The price was very nice and cheap compared to some of the other places, we would stay here again

    « A GOOD Deal made BETTER by the Staff »

    We needed a place for a 3-day stay that wouldn't break the bank. I made the reservation but a few weeks later had to make a change. Called the motel directly and spoke to Nita who was pleasant, polite and accommodating. She was as nice in person too helping us when we arrived. The room was clean, comfortable and had everything we needed, the cleaning staff was efficient and pleasant. A slow moving drain in the bathroom sink was fixed while we were gone. Shower and hot water was stellar. Everyone on the staff was equally accommodating and responsive to our needs. The breakfast was a pleasant surprise and a delicious bonus. The wifi connection was a bit "flakey" bit a reboot seemed to help. Glad we stayed.

    « Nice place to stay with a good location »

    I stayed here during a conference recently, and I was very impressed. The room was clean, the bed was comfortable, and I was happy to have an in-room fridge and microwave. I enjoyed the large LG TV, too, and I appreciated that they provided a list of all the available channels. The shower had a rainfall-type shower head; I prefer a stronger shower, but I know a lot of people like this kind. The free breakfast buffet was pretty good, with biscuits, gravy (kind of thick), pastries, waffles, yogurt, sausage, scrambled eggs, fresh fruit, juices, and coffee. It really beats the continental breakfasts provided at some of the nearby motels. The location was great--very close to everything in Townsend and just a 15-minute drive to Pigeon Forge. I would absolutely stay here again.

    « Great place to stay! »

    Very nice price & location Close to great restaurants Large room & large TV with many channel options Hot water is fast & strong with extra sink in bathroom Comfy bed and air & heat both worked well out of unit Fridge was cold Plenty of electric outlet plugs for chargers

  • 4
    « Decent Motel at a Fair Price »

    Stayed here during a conference at a nearby property. Room was always clean & ready when I returned mid-day. I used the in room refrigerator to store lunch & breakfast supplies, very convenient. Easy access to The Great Smoky Mountains NP.. Friendly staff. Conference started at 0700 some days, motel breakfast started at 0730, hence the breakfast in the room. this is one of the earliest breakfast options in the area.

    « Nice Location »

    This hotel is in an excellant place for the smokies and Cades Cove. Friendly staff but a so so breakfast. Gravy was terrible but the room decor was beautiful. Pet friendly room had a odor from previous users.

    « Comfortable Stay »

    We were pleased with our room, the comfort of the bed, and nice breakfast. I would definitely stay here again. There are many interesting shops nearby, and good restaurants, and it's only a short drive into Pigeon Forge.

    « Smoky Kings for helping staff/price/location combo »

    Smoky Kings for great helping staff , great view , good price , quality is average and needs to improve but for my stay it was value for money for overall experience and help I received from staff as my car got breakdown and they helped fixing and saved me 1K+ bucks

    « Leaf Lookers hostel »

    Nice staff; clean premises; comfortable beds; close to outdoor recreational activities. Breakfast food tasty but the same every day. Coffee great! Be advised-check out weekend increase in rates. Ours increase >100%.

    « Good for short trip »

    My husband booked here for a last minute get away. At first I was leery after reading the online reviews, but was pleasantly surprised with our outcome. Diana was very nice checking us in early. She gave us our room key and told us she wasn't sure if our room was cleaned yet. That was okay with us, as we just wanted to get our key because we were planning on coming back late. The room was spacious with two queen beds, small table, refrigerator, and microwave. The room was updated. The set of rocking chairs outside each room was a quaint touch. The back of the property had a wonderful view of the mountains. My biggest and only complaint was the towels. They were old, worn, and small. The towel was wet after drying half the body and we only had three towels, just enough for the three of us. We only had two wash clothes and no bath mat for the floor. We ended up using a hand towel so no one slipped. Overall, it was pricey for the accommodations, but it was the middle of fall season. Every hotel in the area expensive in the fall.

    « Best in the Cades Cove area »

    The motel has very friendly service. Everything was in good working order. The breakfast was good. The accommodations were much less expensive than the very commercial Pigeon Forge area. I appreciated the brochure for a craft show at a nearby church. I enjoy interacting with the residents of the community. I purchased some very nice gifts at a good price. This hotel is in a nice quiet area and very convenient for The Great Smoky Mountain area. I enjoyed seeing deer, turkey and bear in the park during our afternoon visit.

    « Breakfast »

    The lobby area being open only after 7 AM presents a problem for early risers, The breakfast was good if you are willing to wait on the opening of the Lobby. I really don't understand the problem with giving access to the coffee machine before 7. This is the only problem I personally experienced. The room was clean the staff was helpful and the grounds were very clean. We had a small dog and the area was very dog friendly for taking care of her needs.

    « Very disappointing »

    I would not recommend staying here. The linens were stained and torn and the overall quality of the furniture and towels was cheap. The breakfast room had a very nice view, but there weren't enough tables for guests and the staff did not monitor the breakfast items and manage trash in a timely fashion. And the coffee was terrible.

    « R-I-P-O-F-F!! »

    Doesn't even deserve the one bullet. The wife and I made the mistake of stopping here on the way across Tennessee. As luck would have it we came in on Saturday which is the one night they bump the price up fifty dollars on the rooms. With our discount, I was told the total rate would be $134.99 and was shown a printout to this effect. I should have kept that printout but more on that later. The room was stuffy and dated. At least it appeared to be clean. Both beds were rock hard but one was slightly less so and that was the one we made an attempt to sleep on. There was only ONE station on the television. At first I thought it had something to do with the mismatched remote being unable to change the stations but when a second (mismatched) remote fared no better, I realised by changing stations on the TV itself that there were no other stations. At least the internet worked--that is after I called the front desk and got the additional instructions on how to connect. For some reason they don't give you these when you check in. When I checked out the next morning instead of the $134.99 I was quoted it was now $154.99. I was told the taxes and fees were not included in the previous quote. Regardless, I paid way too much for a room that was at a stretch worth only about $80.00 at the most! Don't you make the same mistake! Stay elsewhere if you are in Townsend.

  • 1
    « Absolutely horrible management »

    When I arrived, an employee by the name of Nita just gave me the most ugly look. As I proceeded to check in, I couldn't help but notice that her eyes had bags under them & she smelled of marijuana. My credit card was charged way too much. I asked when the manager would be in & she said she wasn't sure & it really wasn't any of my business. She has a terrible attitude & shouldn't be working there. As I was attempting to enjoy my night, some bugs crawled across the floor of the room. Not only that but the sheets were clearly worn out and I even found a spot of blood. The room smelled of dog pee.The soap they provide is awful. The breakfast area was so dirty that I found what looked & felt like week old crumbs in the crevices of the tabletops. The chairs were dusty & had dried gravy on them. The lobby restroom was nasty. I will never go there again.

    « Okay place for a night! »

    We spent a night at this hotel while visiting Cades Cove and the Great Smokies. The hotel is located quite close to the Cades Cove area of the Great Smoky Mountains National Park. The rooms are quite spacious, but are definitely dated. They have free breakfast like most other Best Western hotels. If you are staying in Townsend, remember that most of the places (including restaurants) around here close pretty early in the evening; so you need to hit them early.

    « Nice Stay »

    The Property for the money was great...the staff was awesome. We had an exceptional value for the money...breakfast, although we did not partake looked great...I would recommend this motel for anyone wanting to stay near the smokies and especially Cades Cove.

    « Spacious Rooms »

    The room we had was indeed spacious and modern with a comfortable king sized bed. It was, also, very clean and quiet. However, the air conditioning did a mediocre job in cooling the room even after having it on the lowest temperature setting for many hours. The breakfast offerings were varied with hot and cold items. It was close to the activities and sites the area had to offer.


Getting to the hotel ...

All directions
·From: Pigeon Forge/US 441. Turn onto Valley Road. Continue to follow US-321 15. 00 miles. Turn right onto TN-73 W/US-321 S/E Lamar Alexander Parkway. The Best Western Cades Cove Inn will be on the left.