Best Western Plus Toronto North York Hotel & Suites,  Toronto

4.0/5  - based on 467 guest reviews.
50 Norfinch Drive, M3N 1X1, Toronto, Canada - See map
+1 416 663 9500 +1 416 663 8480



Your room

> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Restaurant
  • High speed internet access
    High speed internet access
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TripAdvisor Traveler Rating
based on 467 traveler reviews
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Conveniently located 12 kilometers of the Toronto Pearson International Airport just off Highway 400 and close to Highway 401 and 407. Free Wi-Fi, free parking, full service Element Lounge & Restaurant serving breakfast, lunch and dinner. Indoor heated pool, hot tub, fitness center and guest laundry. Welcome to Toronto, a cosmopolitan city with many things to explore. We offer our guests an unforgettable experience in one of our many contemporary room types. The Best Western Plus Toronto North York Hotel & Suites delivers a superior level of convenience with many on-site amenities such as our relaxing pool & hot tub and our on-site restaurant that serves a variety of delicious food. Our state of the art fitness center provides you everything necessary to keep up with your workout regimens. Plus, with our laundry services and business center, extended stays are made simple and business travelers are always connected. To make your travel experience stress-free we are always here to serve you with outstanding customer service. Travelling is made easier for our guests since we are located minutes from all major highways, Pearson Toronto International Airport, public transportation and the downtown core of Toronto. Our hotel is also close to major attractions such as Canada's Wonderland, Legoland®, Vaughan Mills Shopping, Yorkdale Mall and much, much more! Whether you are visiting us for business or leisure, our attentive service and tastefully designed hotel will exceed your expectations. Our brand new on-site restaurant, Element Restaurant & Lounge, features delicious food, exceptional service and a unique experience in a relaxed atmosphere. Whether you're stopping in for a meal or ordering room service Element Restaurant and Lounge offers enjoyable food at an affordable price. Book your stay with us at the Best Western Plus Toronto North York Hotel & Suites and enjoy a prime location with great value! Enjoy your stay.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 467 guest reviews
Business Business 83
Couples Couples 104
Family Family 176
Friends getaway Friends getaway 42
Solo travel Solo travel 32
Sleep Quality
Best Western Plus Toronto North York Hotel & Suites,Toronto
  • 3
    « Rude manager »

    We stayed here on two occasions. Nice clean rooms, service at front desk was great. The restaurant on don't recommend. The food is bland and toast tasted like old bread. Upon checking out we witnessed what I would call total humiliation and bullying towards an employee. The manager/ supervisor was yelling at the top of his lungs at one of the employees and seemed proud of it. I walked out embarrassed for him but walked back in and told the young lady at the counter that their boss was disgusting with no respect for others.

    « Impressed »

    Although it was a little out of the way from downtown and the main hotspots I was pleased with the stay at this hotel. The room was clean, staff were friendly and the cleaners came round pretty much everyday. Would definitely recommend this hotel.

    « Female Solo Traveler in Canada »

    Very Nice hotel I would come back. Safe, Clean, modern, the restaurant was very good,and the staff were really helpful. It is close to the freeway to get to and from with my rental. If you are visiting from the states the place to exchange your money was just down the street.

    « Great place to stay »

    I truly recommend this hotel the staff is great specially Pringal every time he is working he makes my stay so much more pleasant I never have anything to worry about. The rooms a fairly clean the beds are very comfortable. The hotel location is pretty close to many restaurants and malls Canada's Wonderland. If your driving its more convenient but if your not the buses in the area runs almost 24hrs. "Thank you Pringal for make this Bestwestern my favorite hotel to stay"

    « one overnight stop »

    The rooms were clean - friendly staff. I wish I had booked through the place direct and would have got a medical rate. The price was ok anyway. Would have liked a free continental breakfast. but was not included in the price.

    « Awful »

    Worst hotel i have ever stayed in. We got to our room which was not the room we were expecting, there was no bath tub when i had told the Manager at the hotel twice that my room needed to have a bath tub, instead there was a very small shower (the hot water had a setting so it didnt get very hot at all) and there was mold all over the edging.. We were accused of smoking not even 5 minutes after being there (while we had just watched the young fellow walking past the house keeper outside having a smoke) we were told the manager was coming to inspect the rooms (not aloud because we were leaving the premises for a bit) and then once the Manager had come off the elevator he pointed us out immediately as the people who had obviously been smoking. He was going to check our room and our room only again not aloud. At the end of our trip i had to wait 20 minutes for the house keeper to ok my room, a couple beside me goes to check out and the manager says " no damage, no smoking? I dont feel like waiting for house keeping to call back" and immediately refunds this couples money back. My husband and i will never ever stay at this hotel again and i will be very sure to tell everyone i know about how horrible my stay was.

    « One night stay in Toronto »

    Most hotels were sold out in Toronto when we had to make a two day trip up for a funeral. We booked the last room in this hotel and were pleasantly surprised. The room was on the small side but it was clean, which is the most important thing to us when considering a hotel. The hotel is located very close to a major hightway (400) and local attractions. We would stay again.

    « Had a wonderful time at hotel and Wonderland! »

    Great Canada Wonderland package. The staff at this hotel are extraordinary, polite, courteous. We were very impressed with the amenities and staff. Would definitely visit this Best Western again. Pool and hot tub area was well kept up and clean, water was nice and warm.

    « Stay »

    An excellent hotel in a very convenient location. Very clean rooms and an excellent staff. No towels in our rooms when we arrived, called front desk and towels were delivered immediately. Nice restaurant attached to hotel and liked the 15% discount and the food and service were great.

    « Personal »

    The room was great! It was clean and quite large. We got to leave our vehicle there for the two weeks we were away. The breakfast was excellent. Very friendly service. I had an omelette and my husband had a full breakfast.

  • 3
    « Best Western Toronto North York »

    Hotel was fine for the price. It was clean and the service was good. The restaurant had good food but much more help was needed. Don't stay in this hotel if you want to explore downtown Toronto and the sights.. It is much too far away and Toronto traffic is horrendous. Spent a lot of wasted time on the road.

    « Nice place to stay »

    The hotel was clean and in a convenient location to shops, the staff was friendly and helpful, the restaurant on site should have had more options but the food was ok, the vending machine on my floor wasn't working had to take the stairs or elevator to the other floors for ice and drinks

    « Reasonable hotel just off main highway and within 10 minutes of airport. Not close to downtown area. »

    This hotel is not luxury but very reasonably priced with free parking and good wifi. Breakfast in adjacent elemental diner is adequate and you get discount if staying at hotel. Good dinner menu if required. Good room size and comfortable bed and bathroom. Noisy A/C which can be turned off. The hotel tends to have Chinese coach parties and they can be noisy in the corridors and fill the restaurant making it a long breakfast meal. I had one complaint that the room smelt when we entered the room. Soon found it was the musty shower curtain and this was immediately changed upon my request. Hotel staff very amenable and friendly. The trip to downtown is easliy made once you get to the Finch Road Metro station about 10 minutes away by car. Buses stop at the end of the road. Cost is $2.00 for single trip to downtown area for over 65's and $3.25 for younger. $12 buys you a day ticket for all day travel.

    « A pleasant stay »

    Hotel staff were friendly, pleasant to talk to and helpful. Pool and hot tub were clean and well maintained. Rooms were clean, beds were comfortable. High speed internet was adequate. All in all, a good experience and a very quiet and restful night.

    « Toronto holiday »

    I loved this hotel the room was fantastic with a jacuzzi and lounge area. The restaurant staff were very friendly and treated us really well felt a valued customer. Although the hotel is quite a way from the city of Toronto it was interesting making our way into town on the great transportation system that Toronto has. Having free Wi-Fi was a added bonus, compared to other hotels in Toronto this was very good value for money.

    « Good yet short stay »

    Stayed at this hotel for one night. Hotel staff at check in was nice. Even though the room seemed to be cleaned, there was a bit of dust on the night table. Besides that, everything was good. Would reccomend this hotel to others. Location was good. Quiet surroundings etc. Enjoyed our stay and would come back if oportuniy arises.

    « Decent Toronto accommodation »

    I have little complaints on this hotel. Clean, pretty, and well appointed. Huge and modern room with a jacuzzi to top it all. Only the blowdrier didn't work; not a deal breaker. Would likely come again for another Toronto trip. The only major complaint I have is the restaurant attached. Breakfast isnt't complimentary. Waiting times were abnormally long for the duration of our stay. Food was decent; best for lunch or dinner. Breakfast wasnt bad either except our last day. Bacon was overcooked and bread stale. It was a weekend and packed with people. Perhaps understaffing is an issue.

    « Its Okay Hotel »

    The hotel is otherwise okay, but it is very far from city centre. So its not an ideal location if you are coming for business meetings. The room is cleaned everyday and the Elements Bar & Restaurant is a life saver, as nothing else is at a walking distance.

    « Lovely hotel »

    Little way out of toronto but an easy bus 36 ride to the train station and on the train into the centre. Room was big and clean. Staff helpful. And Elements restaurant attached was fantastic! Really accomodating for young children!

    « Good location. »

    Good central location for Vaughan. Easy access off highway. Standard rooms. Restaurant in hotel is pretty good. Breakfast not included but they have a great deal for guests. Staff is very friendly and very accommodating.

  • 5
    « great staff »

    we stayed there for two nights and found everything very nice. the room was clean and comfortable. what most impressed me ws the staff, always friendly and eager to help. i used their computer to buy tickets for the Art Gallery of Ontario nd the desk staff helped me to get them printed correctly.

    « Details ARE Important - but not at this Hotel »

    Main Lobby Elevators appeared to not have had maintenance in a while. Doors made scrapping noises and did not open automatically. Had to manually push door open button to open doors. Hotel room (#212) had issues with wallpaper pealing around window and A/C Unit. Ceiling above shower/tub was peeling and split. Bathroom sink did not drain properly. Toilet ran constantly - had to lift tank lid and adjust flapper manually. Hairdryer cord at plug end was cracked exposing bare wire (SHOCK hazard). Restaurant got breakfast order wrong on two occasions. LCD lights in hallway (2nd floor by elevator) blinking and flickering. Desk staff upon check-in said breakfast was 50% off for guests, when in fact it was 15% off main menu items and no discount on the specials, which were available to anyone. General look of lack of maintenance and lack of pro-activeness on fixing things. Also: Room had an old smoker's room smell to it.

    « It's ok »

    The room is OK until I found stains on the comforter. I made a complain at the front desk, and the front desk manager said because we booked the room thru third party, he can't give any discount against the room, but offer discount for breakfast and gave me a business card saying he will give discount for my next stay. I found that is not acceptable. Also the staff are not very friendly when we checked in, don't have a smile on them at all.

    « good stay »

    I have been staying here fairly regular over the past year. It is easy to get to which is important for a non-city driver. The beds are super comfy with lots of plush pillows. The room is clean (although I might take a toothbrush to the grout in the shower). The food at the attached restaurant, Element is good and reasonably priced. Staff at the front desk have always been polite and helpful. Free parking is a bonus.

    « It was okay. »

    The hotel staff at check-in is very friendly. There is only one computer that prints. The room had an odor. The AC was not working, but someone came and reset it. There were children running up and down the hall in the middle of the night and knocking on some doors. The wifi is not the best in the world and is very slow. The indoor pool is a great feature, but it is small. The work out area is nice to have, but it is not a lot of options and if someone is on the treadmill, you have to wait. The restaurant is kind of expensive. This was a friendly-staff hotel.

    « Second time around »

    Recently spent four nights here after a satisfactory stay last year. Once again I was in a ground floor unit, this time on the opposite side of the building (facing the Comfort Inn parking lot). As before I was quite happy with most aspects of my stay, the bedding, towels etc, are of decent quality and the room and hotel in general seems fairly well kept. . The updates that have been made still seem fresh for the most part. In the latest unit the bathroom vanity lighting was a big improvement over the unit I was in last year, The wifi worked well and the heating cooling unit functioned well. Staff were courteous. We ate breakfast in the attached restaurant a couple of times. Service was excellent on a Friday morning and not so great on the Saturday when it was busier. There's a small discount of 10% I think if you show your room card. As far as breakfasts go it was basically fine. We also used the pool where I noticed a previous "conditional pass" notice from the health authorities had been superseded by a newer unconditional pass notice. I bet it's hard to maintain standards with the volume of guests they have but you hope they stay on top of things in the future. I'd be remiss if I didn't mention a few issues. On arrival my room wasn't ready and I had to wait 15 minutes while they attended to that. I don't think I was an early arrival unless after 3:00 pm is early. The hair dryer in the room didn't work. The screen door on the patio sliding doors wasn't fixed on the track and fell off completely on me the first time I tried to slide it and the sliding doors only move with some muscle. The table legs on the desk looked like they'd been kicked a thousand times. And they didn't have any towels by the pool one evening, though when informed they promised to deal with it quickly. It was close to 30 minutes however before they arrived and in insufficient quantity to last for long. Maybe they looked after this after we left or maybe another guest had to go to the front desk again, At this price point there aren't a lot of (decent) Toronto hotel options and I still feel that this is a good choice for someone looking for value. The location is not all that suitable unless you know you're going to have to hop in a car and drive to get anywhere but overall, still a pretty good choice for a stay.

    « One of a kind »

    This place is great. Friendly staff with access to pool and gym. Board room and laundry. Very clean, and affordable. Close to malls and transit accessible. Nice sitting area in the lobby with tv and fireplace.

    « Stay in a king suite »

    Just stayed overnight here again and I was Impressed with my room which was a King suite. Room was very large (size of two standard rooms) and it was appointed very nicely. If you can get this too. For the right price I'd recommend it. The restaurant is consistently great as well. You should check out Element if you are staying here.

    « Very Disappointed Visit »

    Yes, this is a very unusual sour grapes review from me but I have never been unhappy with Best Western visits. Hotel was pre booked well in advance. Arrived and was told I requested single bed? Really? Unable to quickly access my receipt on my phone quickly. I then asked to simply switch it. No double rooms available sir. Being there three nights with family this did not set well but kind of stuck having pre booked and pre paid. Settling in the room I then found the receipt on my phone an sure enough it was for a double room. Back downstairs and of course the story changes. So call it what you may, it was no mistake as I had previously escalated to manager they chose to lie. Now offered a double room I was so upset by the lie and aggravation I told them they could keep it. So now please allow me the sour grapes as THEY chose to set the tone. Room had no towels, had to call for them Exhaust fan ran but absolutely no draw, this a killer with a family, Im sure you get the specifics. By th way you can check if the exhaust is actually working and not just sounding if its working by placing a tissue against the vent surface. The rooms are small, very very small. Ceiling over the tub peeling terribly. Many of the hall lights in the corridors constantly strobing. Think a dance scene from Saturday Night Live. I was supposed to get free breakfasts. Had to request those too. Breakfast is not the standard buffet we have all grown to love, be it paid or free The have a restaurant that opens at 7:00 which is fine. The voucher though is for one egg bacon toast and potatoes. One egg..yea. Felt like running out and buying them an extra dozen. Way behind the times here and the restaurant remains empty through other meal times. Restaurant staff were very nice people. Again just an example of the shoestring management at this establishment. Yea, its an old hotel with a nice lobby remodel which suites me fine usually, but that is where it ended. Oh and one other thing, sticking a piece of drop style ceiling tile inside the wall picture frame looks terrible. Enough said. Please do not further offend me with a response.

    « Great value Great Management »

    We stayed at this relatively newer hotel and parked our vehicle for our 18 day trip to Nfld. To register was a breeze and when thier vending machine failed to deliver my beverage the front desk said come on down and gave us two free soft drinks. Dinner was a bit lacking as there was only one waitress who normally serve breakfast and was therefor unfamiliar with the dinner menu. Not her fault but it took over 1 1/2 hrs for our meal. The food was just ok and having mentioned my concerns the next morning management discounted our dinner meal. Room was excellent great mattress but my wife was disappointed that thete was no bathtub. We will certainly book this hotel on our next flight out of Toronto.

  • 4
    « Great Place »

    I booked the room with the Canada Wonderland package, 10 minute drive to Wonderland was the main reason. We were pleasantly surprised by the really friendly staff, the restaurant was not included but there was a fifteen per cent discount, I highly recommend the big burger it was so good the first time I ordered it again and it was better than the first(different chef?). I can also say don't just get the fruit bowel for breakfast it is small and disappointing, but the blueberry pancakes are good. It is close to shopping and Pearson, planes constantly flying over.

    « nice and very friendly staff »

    Nice modern hotel, with swimming pool, breakfast wasn't included in the price. Rooms nice. Staff extremely friendly. Only thing, if you want to visit Toronto centre, it is still 30 minutes driving, as you are really out of the city

    « Summer of 2016 »

    Stay overnight at the Best Western. Had tickets to see a show in Toronto. Room was clean but one of the bathroom had hair on the side of the tub. Television was breaking up all the time. However I didn't go to watch T.V.

    « Don't eat at the restaurant »

    Hotel experience was excellent but the restaurant service was terrible for breakfast. It took more than an hour to have breakfast. Far too long especially when kids are involved. The waitress forgot a couple times what we asked her to bring to us.

    « A perfect visit -- Affordable, clean hotel »

    We selected this hotel for its price (online through third party) and its location to Canada Wonderland and Vaughan Mills Mall. We were very pleased overall due to its clean and comfortable rooms. The pool was perfect for our family. The pool was WARM and the hot tub was HOT, decent amount of sunlight and the size was good even on a crowded night. We stayed for 4 nights and had a quiet night's sleep even though it was fairly close to the highway. The room's air system seemed a little touchy at times as it got really cold fast and then sometimes warm/stale air. We needed to redirect/deflect the air from the kid's sleeper sofa because it would have been on them all night. All though it was close to everywhere, i found it a little difficult to find a sit down restaurant (breakfast, lunch or dinner) to eat with the kids - didnt want to eat at the hotel. Finch street didn't have many options that worked for us so we found ourselves driving around at times and wound up in the Vaughan area that had many nice options. Two recommendations: Montana's Cookhouse and Romano's Classic Italian. Also there is a lot of traffic in the area at rush hour so make sure you plan accordingly. A perfect, affordable family vacation and would highly recommend to other families.

    « I keep coming back! »

    I stay at this hotel frequently because it is clean and comfortable but most of all because of the amazing staff. Nick and Andrea on front desk make every check in/out a pleasure. They're fantastic members of the hotel staff and I look forward to seeing their smiling faces each time I visit. The hotel itself is great. Close to Canada's wonderland and Vaughan Mills Mall as well as Colossus Centre. Easy exit off HWY 400.

    « Great comfort Hotel »

    We really enjoyed our stay at this hotel. Very attentive staff, room very comfortable with amenities such as bath towels by HCY design very nice. Restaurant on premise also pool facilities and spa which are very nice. Well situated just off HWY 400.

    « Reasonable price - good value »

    I needed a reasonably priced hotel near the 400 North of Toronto. This Best Western fitted the bill. I was pleasantly surprised by the hotel which was clean, neat, quiet and seemed to have been newly decorated. I saw that they had a pool which looked good, though I did not use it. I'd stay here again if I needed to.

    « Great location! »

    Stayed here for a few nights when visiting Toronto. Very close to Wonderland with a shuttle which is nice. Some malls not too far away. About 15 minutes to the train station and close to direct route highways. Room was very clean, restaurant was great service with good eats. We would stay again!

    « Keeps getting better »

    I have been staying at this hotel once to twice a month for over 2 years. It keeps getting better. Rooms are very comfortable. They have an excellent restaurant. They have updated the elevators now and have updated the mirrors in the rooms. The staff is excellent! Why would you want to stay anywhere else.

  • 3
    « Just a casual get away »

    Nice rooms and a great place to eat but, if you're going for the hot tub and pool please call before you visit to make sure that they are in working order. The staff in the restaurant went above and beyond to make our order the way we wanted and customized it to our liking and great prices. A must stop place for a meal especially breakfast.

    « Great hotel- Great price »

    The staff was very friendly at this hotel. The pool was great, we loved it! The room was very comfortable and clean, if a bit dated. They have a free breakfast which was great, lots of selection! For the price you can't go wrong. I would definitely stay again.

    « Glad it was only one night! »

    Their rate was cheaper online or through a different website and they weren't willing to work with the rate but they weren't full. They apparently were sold out of there Canada's Wonderland deal. Shuttle was extra even though online it says free shuttle service or free hot commentary meal but they didn't offer this as well. They said they had a restaurant but it closed at 5:00pm because it was a holiday... That's no help for dinner time! There was no towels in the pool area. The dryer was out of order and the other one was too busy to be able to use. All the drink vending machines were "sold out". The wifi was down for a long time and kept going out. Not impressed! Pool was nice but it was over crowded! Not enough chairs around the pool.

    « home away from home »

    When working in the Toronto area, this is the best value for my money. friendly staff and nice rooms. Food is good as well as the lounge. Staff is both are exceptional as well as the people on the front desk.

    « Disappointed »

    We booked the hotel according to the positive reviews. However we were disappointed that the room had lots of hair on the sofa bed and the carpet next to the master bedroom toilet. The next day the housekeeping didnt do a great job in cleaning and the hair was not removed. So the day after we went to the receptionist and told him to tell the housekeeping to vaccum the room, he said they do it everyday, we told him just remind them again. The good news that after that there was no more hair in the room. Another problem was that the room was dusty. And my husband is sensitive to dust so he cant breath normally if there is a decent amount of dust in the room. So he was not relaxed in our stay there. The only good thing was the room size comparing to the price.

    « Frustrating stay »

    We are currently staying here for one night. Check-in says 3pm. We arrived at 5:30, to find that out room was not ready yet. We had requested a double queen room. Frustrating. We finally got our room and noticed that there was no coffee for the coffee machine, small.. But frustrating. I then received an email from my credit card company that stated the Best Western just charged $350.00 to my credit card. The person at the front desk stated that there was a$150.00 deposit. He apologized for not explaining that at check in time. What kind of hotel does that? Also, the hotel claims that it has a new restaurant.. Which we found to be not open yet. You will also find the pool entrance to be right across from the main stack of elevators by the front desk. Nice and slippery. Other than that everything is good so far.

    « Great stay for the Rogers Cup! »

    We wanted a hotel within walking distance of the Rogers Cup and it worked out very well for us. Took about 35 mins to get there and then back. If you are not a walker, then you could easily take a taxi or book a parking spot at the event. Had an early dinner at the restaurant in the hotel and a couple of nice beers (which is why we were walking), all very pleasant and relaxing! The in room fridge and micro was great for a late night snack/drink when we returned from the tennis. Shopped at the Vaughn Mills Mall the next day, all good!

    « A fantastic place to stay in the Jane-Finch area of Toronto »

    I was extremely satisfied with my first stay at the BWPLus Toronto North York Hotel. Within walking distance to my purpose for being in Toronto...Rogers Cup Tennis. Also, close to other amenities - shopping, public transit, grocery shopping, pharmacy. Staff was phenomenal - very helpful, professional, friendly - front desk, housekeeping, and wait staff in on-site restaurant, Elements. I definitely recommend this hotel to others.

    « Very nice hotel »

    I had a great time at this hotel. Great service and the room was clean. And it was a great location, near Aviva center when it's roger cup time. I will surely recommand it to my friends. It's good quality for a nice price.

    « Poor check-in »

    checked me into a room that was already occupied and offered 1 $20.00 reduction for the mistake. I refused the offer as they simply wanted to provide a cash offer to correct the problem. A superficial 'Sorry' was offered. could not get the restaurant staff to answer the phone for room service

  • 4
    « Clean and friendly »

    Nice hotel, close to Canada's Wonderland and easy to get downtown. We enjoyed the pool and appreciated the discounted guest breakfast options at the restaurant. We would definitely go to this hotel again.

    « Nothing but good things to say »

    We stayed for only one night, but enjoyed our stay. Our check in was quick and smooth. Our room was exactly as pictured on-line, which was a pleasant surprise. The bed and pillows were very comfortable, which was a huge concern for me because I have severe back pain. The room and bathroom were very clean and updated. Love the soap and hand lotion dispensers on the walls! Smelled wonderful. The hotel is close to the highway, but yet surprisingly quiet inside. There was lots of free parking, which is a bonus. I require several ice packs to get through a day because of back pain, so needed them to be kept in a deep freezer. The hotel itself didn't have a freezer, but the restaurant within the hotel did and they were more than happy to accommodate my need. When we left, I had several frozen ice packs, ready for my trip back to Ottawa. The staff at the hotel and restaurant went above and beyond to ensure that my ice packs were kept frozen. We've been to other hotels before where they either lost my ice packs, or put them in the fridge instead of the freezer. I will definitely stay in this hotel again!

    « Nice place for Toronto visit »

    When we arrived for our 2 night stay, we were having problems with our rental car and I was on the phone with the company. Pringal, at the front desk, checked us in through my daughter and listened sympathetically to our issues. Although they have no shuttle into town, he did offer a local rental car company that they do business with and called him directly. Although we ended up not using him, he was also very pleasant. The room was small, but fine for the time we were there. The 2 queen beds were very comfortable and everything was very clean, a major concern for me. Nice sized bathroom with dispensers for shampoo, soap, and conditioner, full and ready to use. Room was clean and ready for us when returned the next day. We didn't use the pool or the restaurant on property. Unfortunately, this BW does not have breakfast, but there is a Tim Horton's and McDonald's nearby. Easy access off the freeway, but we didn't hear a thing!

    « Basic, but did the job for a two night stopover and close to airport »

    The check-in process was very smooth and staff were friendly. The room was small and basic, but did the job. The bathroom was not very clean, the shower curtain was growing mould at the bottom and was heavily stained. Food was OK in the hotel (we were told that as guests of the hotel we would get a discount, but this wasn't applied to the invoice). Pool area OK - I didn't use the facilities as its more of a plunge triangular pool, rather than a pool for swimming in. Overall, the stay was basic but convenient.

    « No attention to customers »

    Went to front desk twice to ask for main sink water draining issue. Nothing fixed. Extractor fan doesn't seem to take anything out. Noisy neighborhood as highway near; just the sound of high speed cars and cannot let the window opened. Bed was clean. Decor was quite modern. AC worked well. Room cleaning was ponctious.

    « Many little things »

    First day remote for the TV didn't work. Second day the "shuttle" to Wonderland leaves at 9 - 10 am and they won`t return till 9 - 10 at night so if you wish to leave early get the parking pass. Came back to the room to find the shower soap dispenser empty. No water in any on the vending machines (each floor) Told me the water from the tap was fine to drink. Next day had to pay $20 parking pass at the park cause the 1 night two day package only included the shuttle on the first day. Came back to the hotel to find the temp changed in the room it was hot and humid and still no soap in shower. For the amount of money I paid for the room and it being over the price quoted on the website even after they took $20 off for the bad service.. I would look to another hotel in the area.

    « Very Impressive »

    The last time I stayed at this location it was operated by another hotel chain. Many renovations have been made to this property including the restaurant. The experience although short was very enjoyable.

    « Worst stay ever »

    Will not stay at this hotel again hair on the bed and blood on the covers oh that's a no no ! I hate bad service especially cleanliness! Then when the cleaning staff comes he still leaves the old sheet on the bed and left the sheet for me to change and then I ask for new pillow cases he brings me a pillow case with more hair on it.

    « Close to Canada's wonderland »

    This hotel was very nice and clean. The rooms are small for two queen beds. There is a small fridge and a in the room. The only one elevator was working the days we were there. It was 10 minute drive to wonderland. It was right off the highway(400). Great location! Eight minute drive to subway station.

    « Great stay »

    We just spent 3 nights at the Best Western Plus in North York, and everything was great. Efficient, friendly staff. Great food and service at on-site restaurant. Would definitely stay there again if we were in the area.

  • 1
    « The Worst! »

    My friend booked this hotel for our girls trip to Toronto. We were staying four nights. We have never traveled to Canada before so she called twice ahead of time to see if the hotel accepted USD (we split the room cost between us evenly with cash instead of making the hotel charge four different cards). They said yes, both times. Well, when we got there it was a huge issue. So, now we had to find a place to convert our money. The man at the desk told us to walk to the bank across the street and they would exchange our money for us (mind you, we just drove 45 minutes from the airport, we would have exchanged our money there had they told us this was going to be an issue). So, we walked out to find the bank and low and behold, it was across a huge field and a busy six lane intersection. It took us about a half hour to walk there and the bank manager told us they do not change currency, to tell the hotel to stop sending people there to do so. They then told us a bank across the street would change our money. So we went there -- 20 minutes away. This bank told us they don't exchange money either -- to tell the hotel the same thing (apparently others have been sent there too) but they listened to our issue and made an exception for us (at least someone had decent customer service). We then proceeded to walk back to the hotel. It took an hour and it was at least 94 degrees out. We got back and had to wait 5-10 minutes. There was a couple at the desk on the phone about fraudulent charges on their bill. I wasn't surprised. When the same man asked us up to the desk we began to tell him about how wrong he was about the bank being "right across the street" and how they haven't exchanged money for people for the past year, to stop sending hotel patrons there; That we had called twice within the past week to make sure they would take our cash so we could make the payment easier. Then, this other man comes walking over and begins to yell at my friends. And I mean he raised his voice as if all four of us were yelling at the top of our lungs at him and only one of my friends was talking. That went on for five minutes, this man, with no name tag, shirt unbuttoned, we had no idea who he was, telling us in every way that we are stupid for not coming with Canadian money. He kept saying "well this isn't my fault. you should know better. why would you come here with no money?" And kept on and on. The other man, and a younger woman behind the desk, looked mortified that this man was acting the way he was. I was livid. I had enough and stepped in. I asked the man "why on Earth are you yelling? you have been yelling for the past 5 minutes while my friends explain to you what happened; that were was huge miscommunication on part of this hotel and we were accommodating to get our money changed and we were sent on a huge search to do so in the heat. Had we been told the correct information, this would have never been an issue, why don't you understand that?" Well, we then started to yell at me. Saying it's not his problem, looked at the other man who we dealt with first and asked him if this was a reservation, the man said yes, and he then proceeded to tell the guy to cancel our reservation. Never in my life have I ever been so disrespected by a business, let alone a hospitality establishment. My friend turned her camera on towards the end and explained to him that he was being recorded (and rightfully so because it went straight to corporate) and she asked for his name since he had no name tag. He said "we don't give names here. i don't care, tell them management made the decision to cancel you all" and he walked away. The woman behind the desk then came out and showed us to our bags (they kept them in a room on the side while we went to get our money converted). Her name was Andrea and I asked her, "Would you want to be treated like this?" she said, "No, absolutely not..I'm so sorry." I said, "We were not wrong. He is not taking responsibility here and now we have to another country with no where to stay." She replied, "I know. He's my boss...I'm just so sorry." And we left. I made a few phones calls and found a cheaper and much nicer room at the Westin Prince. They upgraded us after hearing our story and treated us like gold. They were also 20 minutes from downtown...not 45-50 like the other one which was in the middle of nowhere.

    « Good hotel in the Toronto area - needs a little repair »

    I spent 3 nights here while up visiting with my wife and found the property to be decent overall. Service was okay, but we found burnt out lights in the bathroom, and dim ones, and the sink not draining. We made a call late in the afternoon at which point they said it would be fixed after we left. Many hours later we returned to find nothing was repaired - so we had to call down again, this time the service was much better and the items were fixed, and it was quick and courteous. It is just frustrating to have to deal with that - otherwise the room was clean, bed was comfortable, shower and such were fine, and amenities great. My only other note is you may want earplugs as the sound from the not-so-distant expressways was pretty noticeable.

    « Decent Hotel »

    Nothing super special but nice, clean and comfortable. Would have been better if the elevators were working..1 was broken for the 3 nights we were there with the 2nd one broken as well for a few hours. With a bad hip, climbing 5 flights of stairs was very inconvenient. Technicians were trying to fix things however. Not impressed by the restaurant service. Location was good - close to York University )important for us) and also close to the Wonderland Amusement Park for families with kids. Shuttle was provided to the park as well. Lots of interesting different ethnic restaurants in the area. Front desk staff were friendly and helpful.

    « Decent Place »

    I had to attend a graduation in Toronto and needed a place to sleep one night that was not too far from the Airport. I arrived in the evening, the person at the front desk was very nice and welcoming. The first room i got smelled cigarette so i requested to change rooms immediately and i was given a room on a higher floor, even had a small view. The room was very clean, had enough space and the AC worked fine. The free wifi worked well and i was able to print my boarding pass from the business center in the lobby, bed was also comfortable.the room looked like it was remodeled not too long ago. I didnt try the restaurant on the lobby but the front desk mentioned it was open til 10pm. Overall, it was good for my one night stay and 15 mins drive to the airport in the morning,

    « Perfect for us »

    I stayed at this hotel for a small shopping trip. It was perfect for my needs. I usually stay at Best Western Hotels all over the world and this one was exactly what I expected it to be. If you need an affordable place while in town then this is the place for you. The rooms are small and it is outdated but since I only used the room for sleeping, this did not bother me. It was clean. The food at the restaurant was very tasty and reasonably price. I want to say thank you to the waitress at the restaurant who was warm, friendly and patient even though she was the only one serving the entire restaurant. Keep up the good work my dear! Bear in mind this is a budget hotel so there is nothing luxurious about it. I would not stay here if I am on a romantic getaway with my husband but it is great for business and shopping.

    « 1 Night »

    Last minute booking was pricey, but we've stayed here before and we really enjoy staying at this hotel. Close to the highway and also close to Shopping. It would be nice if they had a continental breakfast option.

    « One of the best Best Westerns »

    We stayed for 2 nights. The hotel is very modern and up to date. Our room and bathroom were great. Everything you need- free wifi, hairdryer, ironing board, flat screen TV with a good range of channels, comfortable bed- and very clean. There is an indoor pool and hot tub which looked inviting and a fitness centre. Unusually, in our experience, the hotel had a restaurant. This was very handy as there did not seem to be others within walking range. The restaurant is very modern and has an excellent menu- with a Europen twist and imaginative take on meals. Breakfasts are taken in the restaurant and you can choose between a good range of hot and cold options for about 5$ or from the wider range on the restaurant's menu with a 15% reduction. We had breakfast and dinner on both days. Every meal was excellent and great value for money. You can also dine outside which many guests did. Service was excemplary throughout the hotel and restaurant. Hotel rates are very good for a major city- it is about 10 miles from down town Toronto- but you can get the subway if you drive to Finch Street. Everything you expect in a BW and more .

    « Poor maintenance »

    Checked in after midnight Very nice staff welcomed us I got a room where carpet was all wet and ahold have been out of order My colleague got a room with broker lock so she edited 10 minutes to change a room N my second room the water in the sink didn't come down With better maintenance it can be a good value for money if u visit North York and nearby areas

    « One night is enough »

    We stayed at this hotel with our kids so we could take part in the deal for Canada's Wonderland coupons. We got two adult coupons for the park with a parking voucher. As for the hotel: Room: very small. Smelled like curry. Carpet needed a vacuum badly. Hair all over the floor. Bed clean. Bathroom clean. Remodelled with new tv and furniture. Bathroom vanity pleasant to look at. Pool: paint flaking off bottom of pool. Water slightly cloudy. Smelled ok. Hot tub tepid at best. Service: pleasant staff at front desk. Restaurant: two staff for whole place. Slow service. Sarcastic waitress to other customers. Would not recommend to friends. Likely would try a different hotel next time.

    « This place is great »

    My husband and I stayed here for 5 days during our stay in Toronto. We really enjoyed it our room was beautiful, and the staff are very friendly. There's a lovely restaurant onsite the element lounge. We ate breakfast there a couple of times. Although this hotel is a little ways from downtown Toronto we would stay here again when we come back. Thank you for such an enjoyable stay ??

  • 3
    « Average hotel »

    I stayed here for 3 nights. The hotel looks nice and modern. The room looked clean but it had a bad smell. The carpet near the entry next to the closet was kind of wet. I was not sure if the this was causing the bad smell. I wanted to open the window to let the bad air out but didn't. The counter space around the sink in the bathroom is a little bigger than some comparable hotels I stayed at. For the location of the hotel is not good for me. I didn't find many restaurants near by. The swimming is kind of small. There is only one equipment for weight training in the fitness room and it looks pretty old. One of the screws to hold a pulley is missing so I was afraid that it's going to fall off.

    « Location is great. Hotel is average. »

    About what you would expect from a BW property. Room is average, if a little bit dated. Had breakfast (not included) in the restaurant. Fast service - good food. Front desk can be hit and miss. Check in was warm and welcoming. Check out was surly and indifferent. Fairly secure area as there is a police station next door.

    « Nice hotel, convenient location »

    We stayed here on a road trip based on TripAdvisor ratings. It is everything you would expect from Best Western...modern facility, clean, comfortable beds, hot shower, friendly helpful staff. There is a good restaurant with bar on site, indoor pool, business center, and guest laundry. Very convenient just off the 400. A very good value.

    « Excellent staff & always a comfortable stay! »

    Have stayed here @ least 4 times, always a great experience ! Nick on front desk was very pleasant & welcoming upon our arrival, early check-in request accommodated. All areas of hotel super clean, free guest parking, stylish furnishings in our suite, luxurious linens & towels, king bed super comfortable, lots of good pillows! At check-out, Pringal (has a very nice smile) genuinely interested in quality of our stay. We had 1 dinner & 2 breakfasts in on-site restaurant & bar, Element- very pleasant atmosphere, modern decor, all meals were very enjoyable & reasonably priced - hotel guests get 10% discount on food. Will definitely return again!

    « Average, but inexpensive »

    I stayed three nights in this hotel. It was average at best, but the bed was comfortable and there was a pool (which I did not use). Breakfasts were not free and began on 8:00 on weekends. That was too late for me. The room was quiet. The carpet needed attention. I think it could become a party place. On Sunday morning there were beer bottles in the elevator, but I didn't hear anything. There is a bar attached to the restaurant.

    « Great for getting to Wonderland »

    Just spent a night and booked the Wonderland package. It was worthwhile. Included two admissions to the park plus parking and breakfast at the hotel. Nice enough room. Restaurant was a bit loud but the food was good. Easy on and off Highway 400. Pool was a bit small.

    « Clean and close to airport »

    Clean hotel, close to the airport, quick check in and friendly. Easy to find. Rooms were a decent size and wifi was available. There is a restaurant for breakfast on site but we opted to just eat at the airport.

    « Clean and convenient »

    Very accessible to downtown Toronto. Clean and comfortable accommodations. Great restaurant and service. Hotel staff very friendly and welcoming. Pool and other amenities add to the overall experience. Everything seems new and modern.

    « enjoyed the stay but service such as room service found to be inadequate and very slow »

    the rooms and facilities such as pool and sauna were welcomed after a long hot day touring outdoors. however, room service for our dinner was unacceptable in its duration of trying to contact room service over 2+ hours having a response of we will call you when not busy and then hang up. we encountered this from 7 pm - 9 ;15 PM. Our order was taken at 9:17 PM and delivered at 9:35 pm. inadequate service for a hotel quest who is diabetic with 2 broken wrists!!!!

    « Best on customer service »

    Nice friendly staff, lobby smells, looks and feels clean and refreshing to tired travelers. We have to wait for our room because we checked in bit early. We decided to have a late lunch in their restaurant while we wait. Josie, our server, is very helpful with directions to Lake Ontario. After lunch, we were greeted by this nice young gentleman (he's probably the boss) and compensated our wait with free breakfast for 2. For that, I'm giving this hotel 5 stars for customer service??. I will definitely comeback if I'm in town and will recommend this to my friends and family.

  • 3
    « good value -a few minor issues »

    the room was clean and comfortable , staff was very friendly and the location beside the main highway was nice-only issues were hotel was still under "travel lodge" and not best western on navigation system which caused confusion and the change area at the pool was less than pleasant. Over all a good stay.

    « Family Vacation »

    We recently stayed at the Best Western for our family vacation to Canada's Wonderland. The hotel staff were extremely friendly and helpful. Our room was wonderful, clean and spacious. We will definitely be back!

    « A good, wallet friendly hotel! »

    I booked a room for 4 days and 3 nights with a price that was no more than 300$ in Toronto and the experience was really satisfying! However, I wish it could locate a little bit near the city center as my friends and I had to travel quiet far to get there.

    « You get what you paid for »

    We stayed at Best Western Hotels in the past and wanted to try this one out. Previously we stayed at the Westin Harbor many times, but their pricing is getting out of hand. The Best Western gets an "average" rating. Nothing really negative or positive to report other than stained bed sheets that were removed after we complained. The room was fairly clean however we found the street and airplane noise somewhat loud. Restaurant and 'bar' looked rather primitive and did not entice us to try the food or drinks.

    « Very good hotel »

    Very good hotel. It is a great location between Yorkdale Mall and close to the Vaughan Mall. Felt very safe next to the police station. :) Staff very nice and courteous. Beds were comfortable and the room was nice and clean.

    « Great value- awesome price-amazing service »

    Our room is great, two Queen beds for a great price. Staff is friendly, laundry facilities, pool and hot tub. The restaurant is amazing, a great breakfast with a motel discount and a great price for dinner. The food tasted so good?.kid friendly and the staff catered to our family. I would definitely stay at this location again?.awesome shopping...

    « First-rate hotel »

    I headed to Toronto with my daughter and her friend to see a show at the Sony Theater in downtown Toronto. We chose to stay out of the downtown core. We had a great stay at this hotel. The staff was first rate. We slept great and had a delicious breakfast. We'll definitely stay here again. Thank you!

    « best beds »

    I suffer from a lot of body pain and I have trouble sleeping on any mattress but my own...However...the beds here are terrific! I can sleep and not wake up in monumental pain! The mattress is comfy, clean and the bedding is cool.

    « Great value for money - friendly staff! »

    Thanks to Andrea and the other staff for their excellent service and friendly smiles. Clean spacious rooms and friendly staff made for an enjoyable visit. Would have been nice if the internet connection was a bit faster, but this is to be expected from a full hotel with lots of guests sharing the connection.

    « feel at home »

    From the front desk to the cleaning ladies who work there, you feel at home and they make sure your stay is going great. The staff were very good and looked after all my needs. I used the restaurant a few times and uses really fresh salads. The room had a fridge and microwave, so when I chose to eat in my room it made it quite handy.

  • 4
    « Canada's Wonderland visit »

    The hotel was excellent for the price. We booked it knowing there was a pool and hot tub after a long day at Canada's Wonderland. The hot tub however was disgusting, and we couldn't use it. The rest of our stay was great. Friendly staff.

    « Returning customer, but disappointed »

    We have stayed at this hotel several times before. I have never had an issue. This stay was a little disappointing, in that, there were hairs in the bed. This gave cause to wonder if the sheets were clean. My suggestion to the housekeeping staff would be to be aware of things like this to prevent questioning of cleanliness.

    « Nice Stay »

    Nice Stay.. Friendly Staff to answer any questions. Pleasure Trip and enjoyed the comfy King size Bed. Ice bucket not working on our floor.. In room Breakfast was terrific... Quick Service. Food Hot reasonably priced.

    « Wonderful Hotel »

    We were very happy with our recent stay at the Best Western Plus Hotel in North York. The room was spacious, very clean, included a fridge, microwave, free Wi-Fi, good selection of TV channels, nice shower and a comfortable bed. Hotel included a very nice restaurant, swimming pool, hot tub, laundry room, gym, etc. Nick did an excellent job and was very helpful behind the reception desk. We will be recommending this hotel to our family and friends.

    « Nice place »

    A conveniently location, clean room and decent attached restaurant domes up this hotel. It has a pool which was nice but pretty dirty so that we weren't comfortable using it for long. The rooms looked recently redecorated. The restaurant serves a good breakfast and dinner but there child's plates are expensive. Overall a positive all they need to do to make it perfect for families is to clean that pool.

    « Not what i expected »

    The reviews and ratings listed this hotel as a 4 star hotel, when i booked the hotel that is what i was expecting, however it is only a 3 star hotel. The staff were pleasant and friendly and the rooms were clean, the pool facility was clean and nice. The food wasn't the best and the coffee needs improvement. Overall if i was in Toronto on business i would still stay here again.

    « Clean, comfortable, and affordable »

    I was greatly impressed with my room at the Best Western this past weekend. I stayed on a Saturday night, and the total cost was $120 which included the taxes and parking. The rooms were very clean, had all the necessary amenities, free wifi, and the bed was super comfortable. I also really liked the location as it was in a quiet neighbourhood, yet close to many restaurants and an international grocery store. I'd definitely stay here again and avoid the chaos (and prices) of downtown Toronto.

    « Absolutely fantastic »

    ?? Another fantastic experience cannot complain!?? Stayed there on medical stay , I have to say staff was very great and cater to all needs and beyond ! I have to say I was very frustrated to hear a lady there screaming and ranting about the staff because they had booked a room online,and was taking it out at the staff because there was an issue ! Not realizing that when they book a room not through the hotel there's nothing the hotel can do ! I feel it is totally unfair to give a hotel a bad rating because they are ticked off at a booking company ! I have stayed here many times I have to say great Pool ,great hot tub ,great room service ,newly renovated bar and restaurant , food is absolutely fantastic! It,s really nice to start seeing the flowers come out ! Can't say this enough it feels like a home away from home look forward to going back again ! Do you want a great place to stay ? The Best Western plus in North York is your place to go !!!!??????

    « Back Again »

    This is our 2nd time at the hotel and once again it did not disappoint. There is not much in the immediate location but we just needed a night to stay before heading into the city as we were travelling through. The room (king suite) was large, clean and provided us with a separate sleeping area from the kids. We enjoyed the pool but didn't try the restaurant. The internet was fast and had no issues connecting. Good value if you are looking for a suite in Toronto and convenient to the the highways (400, 401 ,407) so you can get to a lot of different areas of Toronto.

    « Norfinch Road »

    Clean and Friendly. The staff was knowledgeable and courteous. They knew their stuff and were ready to help. They detected a fatigue factor upon my arrival and quickly put me at ease. It has decent proximity to a liquor store too.

  • 4
    « Great Value! »

    We stayed a total of 6 nights during two stays here. We had 3 rooms and all were the king suites. They all had separate bedrooms from sitting area but all had two full bathrooms. We got in on a multi-night deal so paid about $125/night/room. Coming from Alberta and given the size of the rooms we thought this was an extremely good value. A similar size of room in Calgary last year at the same time of year was just under $200. Check-in was very smooth and easy. All 3 rooms were very nice and clean. They were on the south side of the building with a bit of view downtown (and police station next door??). We noticed one of the rooms was missing a clock but they brought one up right away. The hotel was very close to hwy 400 but we did not hear any noise at all. Even with traffic backing up north of the hotel, we couldn't hear anything. Being close to the 400 getting to and from anywhere was very easy. Took about 15 min from Pearson Terminal 3. Hotel had good breakfast deals that we took advantage of each day. We had our 3 year old son with us and used the pool a couple times. Everything was clean and working. All in all we were very happy and would come back without hesitation if we were back in Toronto.

    « Nice Place, clean..... »

    We stayed here one night before our trip. The rooms were clean. Just a nice moderate hotel nothing special. We stayed here because we needed a shuttle to the airport which was provided at no extra cost. We were able to leave a car there while we were gone too!

    « Great stay - efficient staff and clean! »

    The Short: Great stay, great staff, CLEAN ROOMS, warm pool, easy access, Discounted breakfast (although not continental and no lobby coffee) Service: 5 star, plus ammen : 5 stars, Clean: 5 stars. Just lacking the most basic of basics! The long: I have stayed at this location twice now, the first time for 2 nights, this last time only the one night. (Checked out April 7/2016) This last time. Would stay and will be staying again. Jamae was responsible for our check in both times, very kind girl. She was quick and understood exactly what I was looking for. In the morning I got to deal with Pringal, also a great fellow and one other fellow, I didn't catch his name. My husband and I visited the attached restaurant, the food was great and our waitress was also phenomenal. My husband and I am a bit more reserved, a few of the other guests were a bit more rambunctious if you will, Paula did a great job making all parties happy. My only complaints: No free breakfast, I am happy with an apple, granola bar and a bottle of water/coffee for the road in a squeeze, sadly you wont find these in the lobby. I usually arrive late at night and out of there first thing in the morning and I need coffee... LOTS of coffee. Some in the lobby would be nice, or tea alternative if the issue is "freshness" Rooms are fair sized for the price range. Typically I am use to a larger suite or even standard room for a BW, but again my first focus is always is it clean and bug free... and YES it meets this criteria. The room, the lobby, the restaurant are all clean. The pool rooms floor could be kept a bit more cleaned up, although come on now people put your towel were it belongs your right there. Again, water was clean and warm. (not overly deep. Didn't check out the hot tub.)

    « Even as an overnight, a disappointment »

    My largest problem with this location is that my room, at least, has inadequate soundproofing. I was woken 6 times during the night. Two of those times were the people in adjacent rooms who were talking softly in an effort to be considerate. A couple of other problems were that the room smelled musty (I started down to the desk to ask to change rooms when I noticed that the same musty smell was in the stairwell) and that the sheets on the bed either had not been cleaned or had a stain even after laundering. I was exhausted and in my pajamas when I noticed the stain. It seemed too much trouble to ask for a change of rooms at that point. When I was checking out, I was asked about my stay and said that I would not be back. The desk clerk gave me $20 off my bill for my trouble, which I appreciated considering that I had already spent the night in one of the hotel's rooms. But given how poorly the rooms are soundproofed, I still won't be back. This is my second Best Western visit in a row where I had to deal with an odor in the room, so I think instead of giving Best Western a third chance, I'll give some other hotel their first chance. Sometimes reviews here on TripAdvisor get a reply that is clearly copy and pasted: "We hope you'll return to give us a chance to show you" etc. See, the thing is, you have to EARN the chance for a return visit, not just ASK for it. When I'm staying overnight, I don't ask for much: a clean room and a sound sleep. Nought out of two.

    « A Convenient and Comfortable Place to Stay »

    Stayed at this hotel for 5 nights during a business trip to Toronto. Location is just next to the Jane and Finch area which can be a bit dodgy, but the hotel is located next to a police station and other similar hotels, felt quite safe. In general, the hotel surroundings were clean and well maintained. The lobby is attractively decorated and there is a small business centre with computers and printing available. There is a restaurant on site where we had breakfast every morning. Hotel guests get a discount on meals purchased there and there is a special, heavily discounted breakfast menu which is excellent for the price. I enjoyed the spinach omelette from the 'Healthier Choices' part of the menu. I was not impressed with the state of the swimming pool which just didn't look inviting and on the second day we were there, there was a notice on the door of the pool area saying that the hot tub (spa) had been closed by the Health Department. The room and bed was adequate, if a bit small. There is an LCD TV, a mini fridge, microwave and coffee maker. The bed was very comfortable and I slept well. All in all, I would definitely stay there again if I have another business trip to that area, or even for a weekend in Toronto.

    « Hospital Stay »

    My friend and I stayed here to be close to the new Humber River Hospital for surgery and after. We found this hotel great as close to 400 hwy and also other ways to get to and from hospital. Awesome Comfy beds, clean rooms and friendly cleaning staff, ice machine very handy, Would definitely stay here again.Reasonably priced. Accommodating with fridge and microwave.

    « Business Stay »

    Hotel is very clean but rooms are small, very comfortable beds this was my second stay at this hotel this time I was impressed with the renovations that were made. The staff was very friendly and pleasant.

    « Very enjoyable »

    We spent a long weekend at this hotel and we had a very good time...the beds are extremely comfortable, the staff very friendly and helpful, the pool and hot tub were nice too, had them all to ourselves!

    « Excellent value for money - Restaurant much improved in 2016! »

    My husband, 3.5 year old and 6 month old and I were in Toronto for an athletic competition hosted at York University. We came down for the same event last year. At that time I stayed at the Best Western Plus Toronto North York and had been happy but for the restaurant. I'm happy to say the restaurant has been much improved since last year! We stayed in a king suite, one bedroom and one living room area. The furniture (including mattress) were in good condition. The room was clean and well appointed. Just like last year, we were particularly impressed by the staff at the hotel and we found the pool very nice - though I think the water needs to be cleaned more thoroughly, not that it stopped us from going in. The new restaurant is called Element. We were told it was like a Moxie's but a bit more family oriented. We aren't Moxie's customers, but we found the menu at the restaurant VASTLY improved from last year. We ate at the restaurant 4 times while we stayed there. Very good for both adults and kids and the evening restaurant staff was excellent (morning staff was a bit spotty?) Oh - and there were lots of value menu items for breakfast. Excellent value. Stayed March 2016, travelled with family.

    « I enjoyed the two room suite »

    My family and I visited this hotel last March(2015). There were six of us and we rented the two room suite. In one room there was a queen bed and the other room had a sofa with a pull-out bed. We also rented a cot (which cost too much in my opinion). The rooms were clean and each room had a deskt, a tv, a bathroom and closets. We did have a few problems at first with our bathroom. The tub wouldn't drain and then there was a clog in the sink but after contacting the front desk someone came and fixed it. I was reading the hotel book and it had mentioned some of the amenities of the place. It said they have shaving supplies but when I called downstairs they said they didn't have any. The channels in the book were not correct. We wanted extra pillows but they didn't have any they said. My kids enjoyed the pool (as they always do). There was some confusion with the washer and dryer. It said on it $2.50 but it actually cost $3. The guy at the front desk didn't realize it when I was asking him why the machine wouldn't work. There was no free breakfast. This hotel is connected to a restaurant. I forget the name but we went there a few times and it was OK. One time we went there and there was no staff working and it was not a pleasant visit. There was only one waitress and she was having a hard time and people were complaining and walking about and one guy was yelling very loudly about the service. After we got served, my wife felt bad for her and gave her a big tip. There are other amenities in the hotel, like an exercise room and computers and printers and things but we never had a chance or reason to use those. My wife's sister came by and she really liked our room. She lives in Toronto but when she couldn't use her apartment for a few days she actually rented the same suite from this Best Western because she liked it so much. If we were to go to Toronto again, I am sure we would probably go back to this Best Western. There are many hotels in this same area but this one had the suite that was able to hold all of us. It is better than having to rent two rooms.

  • 5
    « Excellent! »

    Great staff, Great Breakfast, Great Location By far the best located hotel in the region. Close to major shopping, a few minutes from downtown Toronto. Excellent service by hotel staff an restaurant. We will book directly again next time in Toronto.

    « Elevators and room size »

    Elevators need improvement. Small, old plastic buttons that are turned in every direction. Rooms are small, but comfortable. The hotel itself is very close to a major highway, great for getting too, but very loud in the room.

    « Very wounderful stay »

    Fabulous customers service!! Absolutely loving be the pool and hot tub! Home away from home! Rooms are so clean and beautiful! Fabulous pub on site great food and karaoke on Friday nights!!! Want a great place to stay this is the spot no questions asked!!! I have stayed here many times and it gets better each time!!! Thank you!

    « Pool was warm. »

    We stayed one night as we had a competition. It was a clean hotel and the pool was a good size and warm with a hot tub area. The fitness center was ok. Warning - breakfast was not included. Staff all seem like they need an upper but at least they weren't rude. Room was clean. The fuse of the hairdryer blew.

    « Jaime, has excellent customer service! »

    Jaime, Front desk clerk is so accommodating! She's super nice. Our room is a little small, but her kindness makes the stay worth it. She said she loves her job and it definitely shows. Even when she was busy, she handled it with ease. The room is very clean and I like the modern decor. The pool and hot tub are nice but I thought it would be a little bigger for a big hotel. I also wish there was more wheelchair accessible rooms for a big hotel or at least more shower chairs. Overall, Jaime has been our stay comforting! Thanks!

    « Great for short stay »

    I slept one night in this hotel. The room is OK for the star rating and the Best Western Chain, the bathroom was a positive surprise. Fast wireless internet (Free), good selections on TV channels. Bed was a little bit old and hardly used which affected to the sleeping quality. Room was clean, and had a really good size. Good looking reception area with computers, and sitting area. The girl at the front desk has extremely beautiful eyes. Check in and check out was fast and simple. The elevator is the only one negative thing. Looks very old, and like an freight lift.. Was not clean at all, like the front door area. That would need more cleaning, especially the windows.

    « Great Value for money »

    Is this the best hotel I've ever stayed in? No. Is it the best hotel I've stayed in for $86 a night? Quite possibly. When you arrive you will notice that the hotel is nothing to write home about. Its not flashy or grandeur, and inside will not massively blow you away either. This is not to say its shabby or dirty or old, but its not the Ritz Carlton we're talking about for sure. The car park is big though, plenty of room for your car and its clearly well maintained in the winter which makes parking even easier. The inside is pretty nice when you arrive, and its clearly been well maintained in the lobby area. I was greeted by friendly and attentive people at the front desk who helped me quickly and I felt pretty welcomed. They gave me my room and key and the lift was right next door which is always good when you are carrying a suitcase. When you get in the lift you begin to worry a little bit....they are clearly in need of a spring clean and a bit of a repair, but they work fine and get you to where you need to go. Where the real value in this hotel lies is in their rooms. While they are not huge, they are clean, modern, well maintained, with comfortable beds and a smashing bathroom! (The shower works great as well which is always a relief!) I've got to say for $86 a night, I was surprised with the quality. All in all, there is some real value in the price you pay for the rooms here and I always try and get in here when I work in the York Region area of Toronto.

    « Great family night »

    This was a Christmas Gift for our grandchildren, ages 6 and 8 - they loved the pool and then we shared a movie in our room - great time had by all. It was very cold so we decided to eat at the restaurant at the Best Western - the food was very good - but the restaurant not busy at all - too bad because the staff were very friendly and cordial

    « Friendly staff! Nicely appointed »

    Stayed here for one night. Staff was extremely friendly and helpful! The rooms were nicely appointed and very clean. Elevators could use a face lift, but then again it is just an elevator. Enjoyed my stay and would use this hotel again.

    « Enjoyed My Stay »

    When I Arrived The Clerk Was Very Nice... She Gave Us A Clean & Tidy Room... Her Customer Service Was Excellent...Loved The Area!!! Lots Of Places Nearby. I will Definitely come Back Again.. Thank You MDC

  • 5
    « Excellent location. »

    I stay at this hotel often. The location is perfect to get around to all areas of Toronto. Rooms are clean and comfortable. The staff is fantastic too! Jaime, who usually checks me in is great and Nick who I see in the morning is always friendly and efficient. By far, my favorite hotel in the GTA

    « Great Hotel with awesome new Resturant »

    The hotel is alway clean and rooms are large and with nice bedding. Pool is really warm and hut tub hot, but wish alone was stronger jets. They have new movies to watch at a fair fee and like how the use refillable safe bottle for soaps. The new Resturant is awesome with cold beer on tap and food is better then most chains. Also the price is fair and close to Vaughan mills and movies at hwy 7. Yes the area is not as nice but safe and clean right beside police build with no noise.

    « Amazing »

    The gentleman at the counter, Nick Hrousalas was extremely polite, courteous and very well informative regarding the amenities offered!! Check in was fast and easy! King suite was above standards regarding cleanliness! Foods AMAZING!

    « Best Western in Toronto »

    This is a great hotel. The room was very clean and comfortable. I had the opportunity t stay in the 2 room suite. It was great. No need to sit on the bed all evening. The sofa and chairs were a pleasant change and much more enjoyable than having to sit on the beds as in most hotels. I will definitely stay at this hotel whenever I am in Toronto.

    « Perfect for Families. »

    Great service, bar and restaurant was very convenient. Restaurant prices were a little high, but average for Toronto. Servers were very friendly and inviting. Guest services were helpful and polite. Decor was great for a Best Western! Very Modern and up to date. Pool area was clean and well kept. Enjoyed the hot tub!

    « Friendly check-in, updated rooms... handy and good price! »

    I needed a quick, no frills overnight north of the city... and this place delivered. The exterior and foyer are a bit tired but the girl at the check-in was super friendly when I called and when I arrived. I was surprised by the updated room and I could open the window for fresh air which is a bonus! There is a restaurant on site and it looked too bright and open for me, so I opted for room service, which was delicious! There are a lot of this range of cookie-cutter hotels in the area but the staff make this one stand out. IMO. :)

    « Doubled preauthorization »

    The hotel is fine for the price but they somehow managed to put 2 separate holds in different amounts on my credit card for a prepaid stay. When I asked about the second preauthorization I was told that it must be a computer glitch and that only the first $150 preauthorization is showing in their system and that when I check out they should both be cancelled. I'm not sure how the second hold will be cancelled if they can't even see it I'm guessing I'll be waiting until it ages out.

    « Good hotel, clean rooms »

    I came to Canada with a group of 7 people. The staff were very helpful. The rooms were very spacious and really clean. Unfortunately, the hotel was refurbishing their restaurant so we wasn't able to try a traditional Canadian breakfast. Muffin, an apple and juice was offered. The swimming pool was bigger than expected however, for an indoor pool you would expect it to be warm. The pool was freezing. Other than the restaurant being shut and the freezing pool, this hotel is perfect. would definitely stay again, good value for money.

    « Very nice hotel, close to Wonderland and Hwy »

    we stayed here for 2 nights, this hotel is in a good location close to Canadas Wonderland and the freeway if going in or out of the city. The rooms were very nice and the beds were comfy, The have a nice indoor swimming pool and hot tub also. We were able to purchase our wonderland tickets at the front counter which was convenient. Nice front desk staff and overall a great stay at the best western, would go back. Good value.

    « Definitely coming back! »

    I stayed at this hotel with 3 other friends during thanksgiving weekend. I have no words for how nice the staff is. The bartender in the restaurant, Samantha, is a very nice lady with a kind heart. The front desk employees were also very nice and helpful. We stayed in one of the suite rooms and it was just wonderful. We will definitely be staying in this hotel for any future trips to Canada. Thank You for a great stay.

  • 4
    « Ensured We Were Satisfied »

    I chose this hotel because I was specifically looking for a room with a jacuzzi. Many great hotels near Woodbridge were available, but this one seemed like the best option. Sadly, on arrival, the room reeked of cigarette smoke. Although a non-smoking hotel, it appeared the person staying before us had been chain smoking. Pretty unsatisfied about this, we called the front desk and invited them to come check it out themselves. No other rooms of this kind were available, and the spray they gave us to cover the smell only made the room smell like a bouquet of fake flowers, they finally decided to compliment the room for us. Obviously, this was not necessary for them to do, but it was very obvious that they felt horrible about the situation and wanted to make up for it. Thank you very much. Also, for any smokers out there, please don't smoke in a non-smoking room.

    « Fantastic location for series shoppers »

    The hotel is just off the 400 HWY north of the 401. I was there on business and paid half of what other Toronto hotels charge. Parking was free, internet was free and as for breakfast, it cost $10 for a great full breakfast. Totally worth it. The hotel décor is older and could do with an update. I am there for a place to sleep and shower so the older carpet did not bother me enough to pay an extra$100 to stay some where prettier. I would like to say I an very fussy and a bit of a diva, YES I would stay here again. The staff at the front desk were relaxed and friendly, nothing was to much bother.

    « Good Stay »

    We reached the hotel arriving from ottawa so arrived at 1320 and the receptionist respond was "You are a little bit early". The hotel is nice and clean. Free parking. Linen cover was dirty. But our stay for the night was okay and good. Little bit far from downtown but with its price its good.

    « keep looking »

    Mediocrity awaits! If you like the 24/ 7 drone of one of Ontario's busiest N/S highways, (Hwy 400), abandoned cars in the parking lot, the occasional cracked tile, third world elevator detailing, and a/c that churns on even when its 15 C then this place is for you.

    « Not disappointed »

    I have stayed at this hotel numerous time for business and pleasure. Easy access to Hwy.400. New restaurant a big improvement over the previous one. Friendly staff. Issues are typically handled quite quickly. Would recommend this hotel.

    « issues »

    Nice looking hotel, good location close to highway but had issues in the room: No detectable wireless network that our phones could find and connect to. A curtain fell off the rails No TV channel card available

    « Excellent stay »

    We had a king suite which was extremely comfortable. King bed, sofa bed, two full bathrooms. Excellent hotel especially for price paid. Very clean, right off highway, friendly staff. Easy checkout. Did not use facilities so cannot comment.

    « Stay mid-September 2015 »

    Excellent room, service and dining facilities. Location of hotel prevented easy, direct public transport to Toronto city centre. Roomy car park, although part of this seemed to be contracted out to bus operator!

    « Nice stay »

    I stayed here for 3 nights and I found the bathroom to be slightly dirty upon arrival. There was hair left in the bathtub. The elevators were not as clean as could be expected. good place to stay for the price.

    « Great Stay »

    Great location just off the highway. Clean, comfortable hotel. Great staff. Great price. Will definitely stay here again if in the area. The restaurant is very new. Food was good. Hotel discount a bonus.

  • 4
    « Another pleasant stay »

    Stayed one night on 9-10-15 again in a KING 1-bedroom suite (#701); used my Airmiles so only paid loyalty fees & taxes. Free parking. Great suite, super comfortable bed & pillows with luxurious linens, very clean & nice furnishings, fridge & microwave, 2 large FS Tvs, work desk & free wifi; 2 full washrooms with tub & shower, separate seating area & comfortable sofa bed for our granddaughter. This was our 3rd stay & our preferred hotel when visiting this area!

    « Stay Here A Lot. »

    Would have given them 5 stars, except on the first morning I was there I didn't have a breakfast menu in my room. I was trying to get ready to go get family members at the airport, so I called down stairs and asked for a menu which she said would be up in a few minutes. Over an hour later, I was ready to go so called back to tell them never mind, but no one answered then 2 minutes later a menu showed up. It's to bad they didn't have one in the room. This isn't a big issue for me but it could have been if someone was calling down to get food because they're diabetic. Something for the staff to keep in mind. I ate there twice and the food was delicious.

    « Great stay and great price! »

    Spent two nights here in October 2015 and we were very satisfied. The front desk staff were very professional, courteous and accommodating. The room was clean and nicely decorated. We had a slight issue with the phone connection and with the help of the hotel maintenance staff the problem was resolved quickly and attentively. This property is relatively close to downtown either by car or metro. Metro station is about a 15 minute drive, but parking is only $5.00 CA. We highly recommend this hotel for either pleasure or business.

    « Updated so it's a Plus »

    First, I got it for $58 US on Priceline. I needed a hotel near Vaughn Mills. Unlike the first BW Plus hotel I got (Brampton ON), this one was nicer. Room had updated furniture and the lamps had plugs built in plus there were plugs by the bed's nightstand lighting. Note the dispenser in the bathroom in the photos. Only con would be the lighting in the bathroom. Not that the hotel has control of this but I still have the 'pending' charge on my credit card for incidentals and I stayed there on 9/27/1205.

    « Great place to stay »

    I always stay here, rooms are always clean and new. The staff is amazing and so friendly and accommodating. The front desk honestly makes you feel like you are at a family member's home. There is nothing they won't do to help out. WiFi connects easily and you don't loose connection. Nicely located right off 400 and lots of stuff right by. Took under 10 minutes to get into Canada's wonderland parking lot. The new restaurant located in the hotel was great. We had breakfast and were very pleased!

    « Best Western Minus »

    Our room was a standard hotel room, as expected; clean and comfortable, although both beds tilted slightly to one side: time to turn the mattresses! The room smelled very stuffy. Although the hotel sits right next to a busy highway and beneath the flight route of the nearby Pearson International Airport, the room is very quiet. The location, though in a neighborhood with little to offer, was perfect for the purpose of our trip. The staff is very friendly. At the time of our online booking, their webpage stipulated that "Our restaurant will be closed for renovation until August 17, 2015." (I have a printout of that page). However when we arrived Thursday August 27 in the evening, we were told that the restaurant was still closed and would re-open September 1. As a compensation we would receive a paper bag with a muffin and a juice box in the morning. So here we were: arriving at dinner time after a long transcontinental flight without dinner possibilities and with the prospect of a miserable paper bag breakfast in the morning. (There is no place nearby where you can have dinner if you do not have a car). We were paying for full hotel services, yet we were receiving less than B&B or motel services. Then, by some overnight magic ( the dwarfs must have been hard at work that night), the next morning the restaurant was open for breakfast! This hotel clearly has a communication problem: first they do not update the re-opening date of the restaurant and then the front desk did not even know that the restaurant would be open for breakfast the next morning. There is no breakfast buffet. Instead you choose from a menu with a choice of set breakfast types: eggs (scrambled, sunny side up, ...) with sausages or bacon or back ham, or pancakes, etc. Each choice has fresh fruit on the side and the portions are generous. Breakfast tasted very good (it usually does when you went to sleep without dinner the night before). The hotel has an indoor swimming pool. When I went for a swim at 7am when the pool opens, used towels were still laying around on chairs and on the ground. If I could post a picture of the stench of the towel I found in the dressing cabin, you would leave this page immediately. There is moss growth where the water stagnates on the uneven floor around the pool, making it extremely slippery. In some places you can actually see the green on the tiles. The water in the hot tub was not clear and did not look inviting at all. The day we left, the elevators were out of order. So we had to carry our luggage down the stairs with nobody to help (we are no longer in our twenties and I use a walker). They change US$ to CAD at a rate of 1-to-1. I fully understand that when changing money you pay a commission, but this seems quite a generous commission to me, considering this is a service to your guests. All in all, our stay was not a pleasant experience.

    « Would not stay again »

    Checked in around 1pm and there were no towels in our room. We figured since we were early that they would get stocked. Left the hotel and came back around 7pm and there were still no towels. Called front desk and towels were dropped off. Went for breakfast at the restaurant and took my young daughter to the washroom there - only one stall had toilet paper. Went out for the day then to the pool then went to the room and There was no plug for the tub so my children could get a bath. It was late and we couldn't be bothered to call for one. Checked out on a Friday and realized on Saturday morning that my daughter left her puddle jumper (for the pool) in the bath tub where we put it to dry. Called the hotel at 9am to ask to have it sent to us. We were told someone would call us back within a few hours. It has now been almost a week.

    « The only place to stay when away from home »

    We've stayed here for 2 weeks time . I can definitely say that this is the place to stay in the north area. This hotel is wonderful. Exceptional rooms clean comes with everything you need. The staff is always friendly and helps at a seconds notice. There are a variety of rooms. I stayed in a suite normally a person hears that word and avoids due to price. Here the suite rooms are unbelievably priced and wonderful if your looking for something alil larger or staying alil longer . The suite I stayed in had one king sized bed new LG mounted flat screen tv a large bathroom very modern and clean . The second room is attached . In the second room there is a desk another bathroom and a queen pull out bed . Both beds are very comfortable bedding is immaculate. Another large screen flat screen TV and microwave and fridge. They also offer kitchenette suites if you wish to cook while here . There is a door between rooms that locks for privacy if and when needed. Free wifi, a huge indoor pool area w hottub open 7am to 11pm daily. Fitness center, guest laundry and even a restaurant right on site to make dining for breakfast lunch and dinner very easy. They offer a menu full of delicious dishes to suit any palate. Or stop by for a night cap before heading off to bed. Room service is also available. The pool area is great for all ages not to deep in some areas for the little swimmers. Very clean and lovely to use. There are 3 large computers in the lobby for any guest to use free of charge. Everything is modern up to date new and exceptionally clean. The lobby area is a great area as well offering couches another large flat screen t.v and done in lovely decor. The hotel is very close to many stores shops attractions such as Canada's wonderland or Vaughan Mills Mall. Close to highways making it a commuters dream. Hospital is literally 2 min away. I cannot say enough good things this truly has been the best hotel experience in my lifetime here in North Toronto. I would highly recommend this hotel to anyone looking for a affordable place to stay with fantastic amenities on site or just steps away. If trip advisor offered 6 outta 6 that would be what the Best Western Plus deserves hands down the best hotel in area and maybe even further .Thank you Best Western for a truly amazing stay.


Getting to the hotel ...

All directions
·From: The north. 400 South and exit at Finch Ave. Go East on Finch to the first intersection, Norfinch Drive. Turn left to the Best Western Plus Toronto North York Hotel & Suites. ·From: The south. Take Queen Elizabeth Way and exit to Highway 427 North. Take Exit to Highway 401 East. Follow to Highway 400 North Exit. Take 400 to the Steeles Avenue Exit. At the end of that ramp, go straight through the intersection onto Norfinch Drive. The Best Western Plus Toronto North York Hotel & Suites is two kilometers on the right. ·From: The east. Follow Highway 401 West to Highway 400 North. Take 400 North and exit at Steeles Avenue. At the end of that ramp, go straight through the intersection onto...

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