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Best Western Hotel Tokyo Nishikasai Grande, Tokyo

6-19 Nishikasai Edogawa-ku, 134-0088, Tokyo, Japan - See map

With an array of high-tech amenities designed to make every stay a pleasure, Best Western Tokyo Nishikasai Grande is the perfect base for modern business and leisure travelers. Located in the Edogawa ward of eastern Tokyo, nestled between Tokyo Disneyland® and the central districts of Marunouchi and Ginza, this contemporary hotel is ideal for all types of guest. The train station is just a short stroll away and a complimentary shuttle bus service takes guests straight to Disneyland’s® main entrance. All guest rooms come in a range of options, including triple rooms, and all feature international power sockets, USB ports, flat-screen TVs and free Wi-Fi. For corporate guests, the business center is open 24-hours and provides professional services such as printing and copying. And all guests will enjoy the exquisite cuisine served at the hotel's restaurant, which is open for breakfast, lunch and dinner.

Best Western

Hotel Tokyo Nishikasai Grande




Hotel advantages

  • Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 373 guest reviews
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Sleep Quality

"A good hotel for a family"


This is a review of the Queen + 1 Single room. Our family which had over packed with three full size suitcases, one medium suitcase, two roller carry on and a backpack had ample room to store our luggage. We had arrived early before the 3pm checkin and the hotel was happy to store our luggage till then. The in house restaurant was a good mix of western and Japanese food. Prices were reasonable for dinner and we had breakfast as part of our room rate. My fussy son found things to eat so that was a bonus. There are vending machines and coin laundry on the second floor which is a bonus. Prices are the same if you bought it on the street or went to a coin laundromat. They have a shuttle to the Tokyo Disneyland Resort but the timetable may not suit everyone's needs. Getting around Tokyo is fine with Nishi Kasai Tozai metro line just 300 meters down the road. The hotel is also in the middle of the food/store district of the town so you can find plenty of Japanese comfort food as well as a McDonald, Mos burger and Lotteria for those that want that sort of fast food. The hotel common areas probably need a refresh and the pillows are Japanese style so they may be to thin for western tourists. The beds were firm which is what I expect for a Best Western hotel.

"7 days at Best Western Hotel"


I stayed one week at Best Western i will start with advantages:A good location just 2-3 minutes of walking to Nishikasai station,a lot of shops around you can find all what you want:supermarkets,bars,restaurants,etc...,good prices (big difference with centre of Tokyo). Disadvantages:I found one big disadvantage,Extremely small rooms,you feel the pression of the 4 walls.. Conclusion:If you stay for 1-2 nights its ok,and if you are used to small bedrooms its alright,but a week for me was difficult...

"Nice place to stay"


I stayed with my daughter for 2 nights and we wished we could stay longer. Room is small but complete, one thing we couldnt find was an iron. Conveniently located near Nishikasai station, we could also find Family mart and Matsumoto Kiyoshi. No complain. Would definitely stay again. Thanks BW Nishikasai

"Great location and comfortable hotel"


Our trip to Tokyo this June 2018 was a really last minute decision and booking this hotel was on an ad hoc basis. But we made the right choice as this hotel is near Haneda airport, easily accessible by bus from Kasai station and the nearest subway Nishikasai station was only a 5 minutes walk. There's a Family Mart just few steps away and is really convenient. Overall the amenities is good and service is fine. We wish the hotel is much bigger because we had difficulty to keep our luggage. Anyway, we had left a plush toy in your hotel room, number 920, we stayed between 14 June - 18 June. That's my son's plush toy and we believe he must had left it under the blanket and we miss it out. I had just emailed to your hotel official email and I hope you will contact me as soon as possible. Thanks!

BestWestern_Japan, ?????? at Best Western Tokyo Nishikasai, responded to this review
Dear Yee T, Warm greetings and thank you for having chosen Best Western Tokyo Nishikasai for your recent stay and sharing your comments. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We delighted to read that you really enjoyed being with us. Also we belive that you have already been contacted from one of our staffs for your son's plush toy. Thank you again for taking the time to share your experience here and we are looking forward to serving you again!. Have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

"Great choice and a great stay"


Heading to Yokohama to board a cruise. Arrived in Tokyo 4 days early. Booked into the BW Tokyo Nishikasai and we were very happy with the choice. Made arrangements for a shared shuttle from Narita to the hotel which was about 45 minutes, and we were the first dropped off. The driver had no problem locating our hotel. Front desk was attentive and friendly. Room was clean, comfortable, and although small by western standards it was perfect for what we needed. The bathroom was efficient, the bedding was crisp, and the temperature in the room was great for the month of April. Cannot speak to heating or air conditioning because we didn't need either. There was a restaurant in the hotel lobby that served a very good buffet breakfast for a set price and we enjoyed the interesting selection of food that they offered. The quality was very good and the price was about $12 USD per person for the buffet. I am on a cane and walking is a struggle but this hotel is only 5 minutes from the Nishikasai train and the streets between the hotel and the train were pleasant and filled with people day and night so we felt very comfortable walking to a from the hotel. We got to experience the "push" on the train at 7:30 in the morning while heading for one of our excursions and it is still a highlight of our 30 day trip! The train fare was about $3 USD in each direction and over the days that we did excursions we had no trouble connecting to the different places we had to meet tour buses etc. There is a store at the corner of the street called KALDI Coffee Farm and it sold everything from wine to candy to fresh fruit and bread. We went in and picked up a couple of munchies and bottles of wine on our way back to the hotel ... it was less than 2 minutes door to door. We ate in the neighbourhood on two of our evenings and both times the local fare was excellent. One night was a ramen noodle shop and the other was a burger place around the corner. Plenty of choices in the immediate area. The day we headed to Yokohama we had a private van pick us up and it was about 30 minutes to the cruise port. Again, perfect in every way. I would stay at this Best Western again without hesitation. When we told people about how cozy our accommodations had been they said that they were sorry they had stayed at one of the big western style hotels and missed an experience that was total Japan like we had. Thank you to the staff at the BW Tokyo Nishikasai, you started our holiday off in a lovely manner.

BestWestern_Japan, ?????? at Best Western Tokyo Nishikasai, responded to this review
Dear Natsom, Warm greetings and thank you for having chosen Best Western Tokyo Nishikasai for your recent stay and sharing your comments. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We delighted to read that you really enjoyed being with us. Also we belive that you had a great cruise trip too. Thank you again for taking the time to share your experience here and we are looking forward to seeing you soon!. Have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

"Convenient location"


I stayed at this hotel 2 years ago and was impressed with it. This time, I felt the room was less enjoyable / efficiently designed when I compare it to other smaller sized hotels in Japan. Also, unlike last time, the buffet breakfast was not included with the room. The hotel and rooms are spotlessly clean, with a washing machine and dryer, and everything you need. But the rooms offer nothing more. Also, the lobby looks tacky as they've added vending machines, currency conversion machines, and gashapons near the elevators. The best things the hotel has going for it is it's location: very close to the station on the Tozai Line and a great spot in Nishikasai with all the restaurants and amenities one would want outside of the heart of Tokyo.

"A very good hotel with strategic location"


Hotel is great. Received a very good service from all staffs. Self-service laundry with dryer (300 yen; 100 yen (30mins) respectively) at level 2. Luggage storage service is available for hotel guest. Late check out is subject to availability and your membership level. I am their gold member so they extend this service to me. Normal check in time 3pm; check out 10am. Plenty of Japanese food around the hotel. Walking distance to Nishi-Kasai Station by Tosai Line. Definitely will stay again here for my subsequent trip to tokyo

"Good location near Disneyland/sea"


This was my second stay at Best Western Tokyo Nishikasai. Decided to stay here again as I knew the hotel and the area. Hotel is basic but offers all the essentials. Rooms are small but cosy. Hotel staff are friendly and endevour to answer questions and assist to the best of the English ability. BF is basic however sufficient to start the day. Nearby services inlcude convenience stores, supermarket, restaurants and karaoke. Overall a good stay and would readily stay here again.



Stayed for 3 Nights, nothing was well. Cleaning service is only a sentence on paper. Beds were smelling terrible ( not cigarette ) even I raised a problem about the issue. Hotel staff just spoke Japanese. Strongly NOT recommended!!

"pretty standard hotel located near to Metro station"


This is a pretty standard hotel located about 5 minutes away from Nishi Kasai Metro station on the Tozai Line. Rooms are pretty small and really suitable only for one person. They'll upgrade to a larger room for a fee. The breakfast is OK at around 1000 yen a pop (around £8 at the time of writing this). We had problems even before we stayed there. About a month before we were due to travel to Japan I sent them an email and they told me I had only booked one room when I had booked two. This was eventually sorted out when i sent them a copy of my booking and contacted the head office of Best Western. However, while staying there I had a problem with one of the staff at the reception desk. My combination lock on my suitcase had broken and I couldn't open it. I went to the reception with a drawing of the issue with a picture of a pair of pliers to break the lock open because of the language barrier. A male receptionist was called out who kept telling me I needed to go to the Police. Eventually I got across to him that I hadn't been robbed and that the lock was broken and I needed something to cut through the lock to open my case. He provided me with a pair of pliers with the words 'Don't do it again'. Not the best response to someone in a predicament. To sum up - won't be staying there again in a hurry

"Good Value hotel near Disneyland"


Hotel is a few minutes walk to the Nishikasai Metro station, where you can also find a number of restaurants, bakery and hyaku yen shops. Wasnt able to use the shuttle to Tokyo Disneyland, but I suggest you take a cab from the hotel to Disney (cost us about 2000 yen, one way). The rooms are pretty small as we have three beds in the room, so it was already expected. The breakfast is above average (mostly the same everyday), but is good enough to start the day. Hotel staff tried their best to communicate in English, though one person actually used a mobile app to communicate with me when I inquired about the shuttle to Disney. Downtown Tokyo is a few minutes away from the hotel and I suggest visitor's to purchase a one-day (24-hour) pass at the metro station. This will allow you unlimited rides in the Tokyo Metro subway for 24 hours (excluding the Toei subway lines which requires a separate ticket). There is wifi in the hotel rooms but sometimes it doesn't have that strong signal. I suggest that visitors rent a pocket wifi (cheapest would be around 3000 to 4000 yen) a few days before departing for Japan. I rented one and immediately used it upon arrival and have 20GB limit (we used about 16GB during the stay).

"Cosy, Nice staff and Free Disney shuttle"


So when staying at this resort the staff who welcomed us wore fantastic, friendly and helpful. Room was small but cosy. This was semi double so expected a smallish room. Double rooms are a little bigger worth extra money if available. Tip shuttle drop off and pick up are different so make sure you are handy with trains if looking to get shuttle. drop off isn't 3 minute walk to Disneyland. However resort is a small walk from Disneyland to Maihama Station then train is for 1 stop toward the what I called the London eye. Cost us 240 yen for both of us. However late at night can be confusing so thought I'd make you aware. Overall I have given resort 4 star cause the staff wore fantastic, rooms wore cosy and clean (different as small but don't expect luxury but is a clean bed and tv) Recommend for visit to Disney if budget doesn't stretch to Disney resort prices/and or visiting Tokyo as local station 5 minutes away to central Tokyo. Very nice stay. Thank you.

"Good location and excellent customer service"


My wife and I spent 7 nights at the Best Western/Tokyo/Nishikasai including NYE. Easily accessable via the Tokyo Metro Subway Tozai Line; short walk from Nishkasai station. Location makes for easy day trips to various regions of Tokyo. Conveniently located for trips to both Disneyland and DisneySea. Hotel offers free shuttle bus service to both Disney parks. Plethora of local restaurants to choose from catering to all budgets. Karoke only 2 blocks walk from hotel. Hotel offers laundry room for self service. Hotel BF is limited however well priced and very good service. Although the majority of hotel staff spoke limited English they must be commended for effort and always went above and beyond to assist with every enquiry. Hotel management enquired into our stay and spoke good English. Overall a very good stay - would readily stay here again on future visits.

"Good price vs performance"


Good location, friendly and helpful local staffs, good price vs performance, there are many local shops and restaurant around. However, there was a foreign reception not well trained and affected our staying experiences.

"Nice and Easy Access"


Best Western/Tokyo/Nishikasai is a nice place to stay in Tokyo. About 2 Minutes from Nishikasai Station and so many convenient store around like 7eleven, Mitsumoto Kiyoshi and Family Mart. They also have Free shuttle to Tokyo Disneyland and Tokyo Disney Sea. Very valued for money and they also have coin laundry and Vending Machine on 2nd Floor. If you need Ironing, they also provide it for free in every floor near the lift. Recommended place to stay...



Get ready to hear the word "sorry" quite a bit. I arrived at 1:30 and right away was told my room would not be ready until 3 pm - SORRY! Got to my room and it was very hot, the AC did not work so I called and asked about that - SORRY! TV does not work properly either - SORRY!! It is close to the Metro and there are many places to get food or groceries. The train into Tokyo took about 35 minutes and be careful when you get on the train as there are two trains that service this line - EXPRESS and LOCAL. You will need the local one. Also if you go one stop west there is the bus to Haneda and Narita so that is very convenient. This hotel does not offer a breakfast but there is a restaurant off of the lobby and I believe it was approximately 1,100 yen. I have stayed in many places in Tokyo and have found the business hotels without the brand name are better as the service is much better and they usually provide a great breakfast. To be out of the way like this location, you would expect more bang for your buck and it is not there. I will look elsewhere next time. SORRY!!

"Nice Amenities at Best Western"


Best Western/Tokyo/Nishikasai is a pleasant off the beaten track hotel in Eastern Tokyo. It has good subway connections and is close to Disneyland. The hotel is smaller than the Best Western Grande two blocks away.The staff is friendly and helpful. Room was small but adequate. The amenities such as pajamas, and personal products(i.e. razor, toothbrush and paste, etc) were an added touch. The buffet breakfast includes hot and cold array from s rambled eggs to cereal, to soups. It's reasonably priced and quiet.

"Value for money and free shuttle to Disney Resort"


About 3 min walking from the station and it provides free shuttle to Disney Resort. The room was good for the price you paid. Breakfast was quite ok and the place was clean. The check in process is smooth and the front desk service was superb

"Really nice Hotel "


Close to Tokyo Nishi Kasei Station. Nice Hotel room, the one we had was much bigger that usual Tokyo Hotel rooms. Very good mattress, room and bathroom very clean. Japanese and continental breakfast available.

"Never Again"


Thank goodness I only stayed here one night. This room was so small! Like I could barely turn around in the bathroom. Not to mention there was this huge step up into the bathroom. You could really hurt yourself going to the restroom in the middle of the night. I got there early because checkout at the prior hotel was 10am. They were adamant about check-in being at 3. No biggie. I'll go spend the day as Disneyland. That's why I moved to this hotel anyway because they supposedly had a shuttle. Well the shuttle only went twice a day, once in the morning and once in the evening. I took the metro with no problem. The metro was only a couple of blocks away. The cleanliness in this hotel wasn't as good as I had seen in so many other places in Tokyo. The plus was that they did have a microwave and a laundry facility but I didn't use it since i was only there one night and checkout was so early.

"A room is very nice and clean and staffs are friendly and helpful."


It was a wonderful stay with 3 nights in Best western Tokyo Nishikasai. The room very clean and the hotel is very close to train station. There are a refrigerator, a coffee pot for hot water and an air conditioner. If you have a plan to visit in Tokyo Disney Land or Disney Sea, they have 2 or 3 time shuttle buses to go to the Disney resort in the morning (around 7:30 am to 9:30 am) and to come back to hotel at night (9:30 pm and 10:30 pm). It was a very wonderful stay and an excellent travel.

"No issues"


Stayed in this hotel for 4 nights. Places is clean and new, Train station is about 450m walk. Just a note check in is 3pm and therefore will not be allowed for early check in, Suggest make prior arrangement.

"Helpful staff and clean room"


This hotel was perfect for what we needed: A quick place to sleep in preparation for days of Disney! Highlights: - The room was clean and dependable, though it was super small: MAYBE half the size of an American hotel room. - The staff went out of their way to be helpful. Even with my limited Japanese language skills, they were able to answer all my questions. - I used the washer / dryer. It was easy enough to figure out. - The shuttle that takes you from the hotel and Disney (and back) is punctual, for better or worse. Make sure to ask the front desk to put you on the list for the next day. All said, I would definitely stay here again.

"Wonderful New addition to the Hotels in Nishikasai"


We were walk-ins at Best Western Tokyo Nishikasai Grande, Tokyo, Japan due to our previously booked hotel being horrible. From the moment we stepped in and attempted to book rooms for a 2 week stay, we were helped in the most efficient manner. While I wish there were more seating area / restaurant for the evenings to sit and discuss things (this was a business trip), this is still a superb hotel in a great location.

"Best value for the money"


The hotel is located just close to a train station (important factor when travelling in Japan). It has no nice view, but the room was nice and tidy, and had a big bed (for a single room). Internet didnt work properly, but I used my pocket wi-fi. Tea, coffe and hot water in the room.

"clean business hotel with free shuttle to Disneyland on the Tozai Line (blue)"


A business hotel that is clean and adequate. It is located along the Tozai Line T16 for those who needs to plan your route and is near to the train station. Disneyland is only 30mins away with its free shuttle which will leave at about 9am. There is also a free return shuttle between 9-10pm. For the exact timing, it is best to check with the reception. There is a free computer and printer for use in the lobby which turned out to be incredibly helpful during my stay because I was running into problem with my flight booking on my apps and had to resolve it using the computer. The staff has limited grasp of English but usually adequate. For more complicated demands (as I noticed from a guest there), the staff routed the queries to someone who can handle it via phone. I did encounter a issue which was not solved while staying there. The air conditioner in my room has a timer set on it such that in the middle of the night it would switch off. This happened a few times in the night and I had to climb out of bed to sort it out which affected my sleep. A staff came up to the room to take a look at the air con control but did not see a problem - maybe he did not understand the issue even when I pointed out the timer to him. When I told another staff the next day to look into it before leaving for the day, it was not solved either. So the issue persisted for two nights until I fiddled with the control itself on the third night and solved it through some trial and error. That was a minor hiccup during my stay which was actually good overall.

"best price, best place!"


new hotel. clean and everythings new.. near Nishikasai Metro. (tokyo mrt) free shuttle bus to disneyland and disneysea. (book 1day before) near minimart. (7eleven, lawson) 15min to the nearest Daiso.. tips for buying chocolate and candies: buy in the free tax store behind the hotel. the prices were cheaper

"A good time"


Had a good time there. Hotel staff were nice and friendly. Good to stay there if you are planning to visit Disneyland and Disneysea. Breakfast was good with a variety of western and local flavor. Booked a superior room with a single bed and queen bed. It was quite small but sufficient.

"Hidden Jewel in Tokyo"


Newest hotel in Tokyo. Not far from train station, convenient stores are near by so as restaurants. Free shuttle bus to Tokyo Disney Resort. Room was very comfortable. Would like to stay again. Lobby- very small.

"Clean rooms"


BEST WESTERN Tokyo Nishikasai is in suburban Tokyo close to restaurants, local shops and public transport. Nishikasai itself has a reputation as Tokyo's Little India and while you can see some Indian influence as you stroll the streets, the influence is not as strong as the term 'Little India' might suggest. As for the hotel, it was clean and the staff were polite. Recommended to those who need to stay in the area.

"Standard room, good service"


Stayed here for one night when we visited Disney Sea. Unfortunately, the shuttle bus was full by the time we visited (they start booking 2 months in advance) and they only had one making two trips each day to Disney Resorts. However, we were able to use public transportation (bus) for pretty cheap. The rooms are pretty standard for Japanese hotels (small, but you have everything you need). I do appreciate their service though. They let us leave our suitcases there before and after check-in/out since our next hotel's check-in wasn't until 3PM, and we explored Odaiba in the mean time. Overall, I was satisfied with the stay for the price.

"The first hotel we stay in Japan"


This hotel is located in a quite populated area in Tokyo. It's not difficult to find restaurant & minimarket around the hotel. The room we stayed was clean and neat although not large enough. The facilities as three-star hotel was OK.

"Just fit what I wish for"


We stayed in Best Western for 1 night upon arrival for the purpose of visiting Disney Sea the other day early in the morning. And it has provided us much convenience for my purpose, thank you! First, they provide free shuttle to Disneyland/ Disney Sea and it does not take long at all. Of course, make sure to reserve your place well beforehand and ask about the time available. We took it at 8:30am. Second, breakfast buffet is included in our room plan so we went down the lobby to enjoy the meal before heading toward Disney! You sure want to get enough energy for that! The buffet offers a good variety of food and soup/ drinks. Hot and cold/ Eastern and Western are also available. Plus, the rest at night was fairly nice also. Huge double bed (in Japan hotels) and bathtub is available. Clean and quiet. One point to note - getting there from Narita Airport by Keisei Bus took us a long time because the road traffic sucks in the evening. Not sure if that's the case always. Maybe taking the railway is much more reliable.

"Great value hotel with easy access to everywhere !"


At first, we've decided to stay in this hotel mainly due to the free shuttle to Disneyland, and the fact that the hotel was close by (only 15-20 minutes taxi ride) to Disneyland as well, which was our main place to visit with our 6 years old son. But the hotel turns out to exceed our expectation, the free shuttle is there as expected, but you can actually take the train as well - nearby station is only 5 minutes walk which is very convenient. And the nearby train station allows you to travel to almost everywhere in Tokyo through the town well connected train railway system. There is plenty of small restaurants and food stalls as well nearby, along with few small minimarket which is very close to the hotel. The great thing as well about the hotel is that the neighborhood is relatively quiet - not that much cars or traffic around, and you can see people riding their bicycle around the hotel. The hotel wifi works well also for us - we are staying at 3rd floor, and we can have all our phones and tabs connected to the hotel wifi which is great. There is vending machine as well within the same floor that you can use to get mineral water, juices, etc. which is convenient if you get thirsty in the night. Downside - room (and bathroom) is rather small, but this is common thing in Tokyo I guess, you need to think a little bit to be able to put your luggage where it doesn't block the way too much. Will I stay here again ? definitely a yes for me

"Great value for your buck!!!"


This hotel is a far outcry from Intercontinental Tokyo where I stayed for a few days, but if you're looking to save some money and don't mind a bit of a commute to the city, this hotel is great! You can get rooms for around $50-60/night which is hard to get in Tokyo. The room was perfect for a solo traveler (think hostel room) like myself, even though I can see how having two people in the room can be a bit challenging. Bathroom was one of the smallest I've seen in all my travels. Location is perfect- the hotel is steps from NishiKasai metro station and in a pretty safe local neighborhood. Not only do you get to see how locals live but you can also get to dine at local mom-n-pop restaurants. And it just takes a mere 20-30 mins to get to the city. So, if you're the kind of traveler who leaves the room in the morning for sightseeing, location will not matter much as this hotel is well connected to metro/public transportation. Staff was professional but they had a hard time deciphering requests in English. One thing to note is the room gets really warm at night as they have a preset theromstat and you can't set your own temps. But feel free to call them and they will come to your room to open the (locked) window for you. Also, if you're traveling with kids do know their adult preview channels are not blocked and you're bound to see them while channel surfing. Free WiFi!