BEST WESTERN Hotel Thunder Bay Crossroads,  Thunder Bay

4.0/5  - based on 307 guest reviews.
655 Arthur Street W, P7E 5R6, Thunder Bay, Canada - See map
+1 807 577 4241 +1 807 475 7059



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> Room 1

1 adult


Hotel advantages

  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • High speed internet access
    High speed internet access
TripAdvisor Traveler Rating
based on 307 traveler reviews
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BOOK DIRECTLY AND SAVE - either directly with the hotel or at www. bestwestern. com A long day of outdoor recreation calls for a little pampering, and that's exactly what every guest of this Thunder Bay hotel receives. A Thunder Bay airport hotel doesn't have to be inconvenient or far away from what you came to this neck of Ontario for. The Best Western® Thunder Bay Crossroads provides a fantastic location, unbeatable prices, and is only a short drive from dozens of recreational attractions. Our highway location means that guests are always just a short distance away from an adventure. Convenience, cleanliness, and a good price? Check. However, there's so much more. The Thunder Bay International Airport is in the neighborhood, so business travelers can sleep in a little before making that early morning flight. Don't forget to take full advantage of our complimentary breakfast before your next leg. This Thunder Bay hotel dishes up, piles of pastries, stacks of fresh fruit, endless cereal and yogurt, and of course 100% Arabica coffee and chilled juices to top it off. Fort William Historical Park is a must-see site. Fishing and hunting are also big sports in this area. Rest assured you're never far from prime hunting grounds or fishing locales where the big one is waiting. Guests at this Thunder Bay hotel who are in town to tackle the great outdoors have hit the jackpot. Medical facilities are nearby for those visiting friends and family in the hospital. This Thunder Bay hotel is also a favorite for business travelers from Bomardier, First Nations groups, Shoppers Drug Mart,Hydro One and the Department of National Defense. Traveling for work can be tough and draining, so why not make it actually enjoyable? Guests of our hotel can take care of business, get spoiled by our amenities, and check out what the area has to offer in terms of shopping and local cuisine. Reserve your next room at the Best Western® Thunder Bay Crossroads to make the most of your vacation! Pets not allowed on our Business Floor with the exception of Service dogs. Park and fly, not available. Enjoy your stay with us.

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Room 1

Guest reviews

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based on 307 guest reviews
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Business Business 95
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Sleep Quality
BEST WESTERN Thunder Bay Crossroads,Thunder Bay
  • 4
    « Great bed and great sleep »

    If you are travelling through this region and are looking for a good nights sleep this is my recommendation. Check in was a snap and so was the check out. breakfast was fast and efficient and we were on our way.

    « Reasonable, acceptable. »

    Stayed here one night during a Thunder Bay stopover. I wanted a main floor room with outdoor access, but the website doesn't allow you to book that preference. I did get the room I wanted after all, so it worked out OK. My initial room had a damaged door lock, but front desk personnel changed my room immediately upon being made aware of that problem. This is a mid range facility, showing some signs of wear - scuff marks on the door, that kind of thing. While the room appeared clean, there was a bit of a musty smell to it. While I would not stay here long term, it is OK for an overnighter, with a convenient location. One thing to note - it appears they retrofitted a false ceiling in the hallway of the ground floor, and it is not particularly high. If you are taller than 6'2", you might finding yourself wanting to duck down to avoid the automatic sprinkler heads.

    « Fantastic for a lower priced hotel »

    It's hard to be perfect because something always goes wrong. But this place delighted me. Perky and helpful front desk staff. Great breakfast. Love the fruit spreads for the waffles. And the toppings for the oatmeal. Room was clean and quiet, everything worked, high speed internet worked always and was high speed. The only improvement I can think of suggesting is that the lobby is small and cramped. Too many chairs. Convenient to the airport, supermarket and some restaurants.

    « It was ok »

    Nothing bad, nothing outstanding. Bed was a little hard, bathroom was clean. Sink was outside washroom which I don't really like. Breakfast was OK if uninspired. I haven't stayed at all that many Best Western hotels so I don't know how this one compares with other Best Westerns. For the money, it was fine.

    « Delivers exactly what it promises. »

    Good solid property, especially for people arriving or departing by plane - a three minute cab ride (which the hotel pays for) is all it takes if you need just a little more zzzz's. Rooms are well appointed, very spacious and immaculately clean. Bathroom was a little smaller in the sink area but fine for what we were after. We came into the city the night before our trip just to be close to the airport. Buffet breakfast was included but we were gone before they opened it (6:30 to 9:30).

    « Visiting family »

    The room was neat, clean and well appointed. It seems as though there was recently a total renovation of the hotel. The staff was friendly, greeting you in the hallways from the front desk to the cleaning staff to the maintenance man. The continental breakfast was more than adequate. Even though we were across from the airport and there was a lot of air traffic we did not hear any noise from our room. The room had a good air conditioner/heater. Bathrooms were ceramic tile. The shower head could have been better but I understand the logic of low flow. Recommended.

    « Basic and Friendly »

    For an overnight stay...the staff were the most memorable. Very friendly and really wanted you to be happy. No frills, pretty clean...slept OK. Heads on beds...that is the goal. Would certainly stay again if on the road again.

    « Awesome!!!!! »

    Cons: nothing! Pros: super comfy beds! Great bathroom, in two separate rooms, fabulous shower head! Ask for main floor - no extra cost to back up to your door, unload, and load. Great desk area with lamps everywhere that have power outlets so very much appreciated by those of us who travel with numerous technology gadgets. Fridge. Nice and clean!! Thank you!!!! Oh yes and the FREE breakfast was phenomenal - hot: oatmeal, waffles, sausage, omelettes and fabulous toppings for each, toast, muffins, english muffins, bagels, butter, jams/jellies PLUS cold: cereals, milk, hard boiled eggs, and probably lots more I've forgotten!! No need for lunch folks so take THAT off your travel budget.

    « Regular for Business »

    I have stayed at this hotel on several occasions and I am really impressed with the cleanliness of the rooms and the diligence of the cleaning staff. Breakfast is average and the area for items is a quite compact. Quick access to the highways the airport and restaurants. Overall I would recommend this hotel to anyone visiting Thunder Bay.

    « Best Western Thunder Bay Crossroads »

    Very nice hotel, outside entrance to ground floor rooms, excellent location and good breakfast! The staff was very nice and made check-in a breeze. Even though hotel is located on a busy corner it was very quiet. We would definitely stay here again on our next trip to Thunder Bay.

  • 4
    « Good choice »

    Stayed here one night on a trip west. Good location close to trans-Canada Hwy. Rooms were clean and pleasant. Staff was friendly. Lots of restaurants and services in the area. Left too early for breakfast so it would have been nice to have a few muffins or such out early. While there was noise from the airport and the highway, it was not too bad. Would stay here again.

    « A Good Place to Stay »

    My wife and I were driving Australian friends to Winnipeg from Ontario and booked this hotel prior as I have a BW Platinum Rewards card. On arrival, the desk clerk seemed puzzelled that one of our rooms was already occupied but this was resolved in time. The bathroom had not been cleaned in one of our rooms but was quickly taken care of when reported. I was informed that I had enough BW Reward points to qualify for a free night which I appreciated. The complementary breakfast had both hot and cold items and really impressed our Aussie friends as that doesn't happen "down under".

    « Comfortable rooms, friendly staff »

    Excellent location, very clean hotel, rates comparable. All staff very friendly, courteous and accommodating. Employees were dressed semi-casual which made reception in very nice lobby relaxed. Room was clean, comfortable & decor was up to date. Excellent tv and internet reception. Wonderful continental breakfast on the third floor (via elevator) with lots of windows to enjoy the view. My husband & I have stayed here many times, whether just city shopping & appointments or traveling. Minutes to airport.

    « Basic but a good place to stop »

    The Best Western Crossroads in Thunder Bay is a short hop from the airport and not far from an array of family style restaurants. It is pretty basic, but the rooms are comfortable and the staff very friendly. There is no restaurant, but there is a breakfast buffet that is quite acceptable and a small gym as well.

    « Family Trip to Thunder Bay »

    Very friendly staff, and knowledgeable. The room was very comfortable and clean. The continental breakfast was very good, however the serving area needs to be a little bigger. I would recommend The Best Western Crossroads to family and friends.

    « Surprisingly quiet »

    For being on such a busy intersection it was surprisingly quiet in our room. Also the continental breakfast was great and the staff was amazingly helpful. Great eats in the area as well. We've stayed here many times when having to fly out (airport is very close) and they offer you a cab ride to and from the airport.

    « Good place to stay »

    I just stayed one night as I passed through. The hotel was ok, nothing fancy but I had a good night's rest. The service at the front desk was really great and they were helpful in telling me places to go eat and where to get as on my way out of town. The only complaint was the parking was completely full as the hotel was completely booked.

    « Nice Hotel »

    Great location close to the airport. Good breakfast. We booked late and therefore could only get a room for 4 with a queen and a pullout sofa. I would not recommend the sofa bed as it was uncomfortable. But otherwise this is our go-to hotel when we stay in Thunder Bay!

    « Nice place »

    Friendly staff. AC was broke in the breakfast room, the owner came down and apologized to everyone for the inconvenience. What can you do? Imagine it's not easy to find a unit on a Friday afternoon. I thought it was great that the owner stepped up. Would have been easy for him to stay home and let staff deal with it.

    « Woe to those wanting to park »

    One night stay. Can we say tiny parking lot? A couple larger vehicles meant parking for some on the street. Room itself was OK?the bathroom floor wasn't the cleanest. My room was on the main floor so rather noisy. Friendly enough staff.

  • 5
    « No Resovation Needed »

    We rode our bike in cold and rain most of the day from WAWA As we rode into Thunder Bay there on the corner was a Best Western We pulled in and were met with the very friendly staff of Lindy and Jonathan at the front desk They registered us quickly and gave directions to and very nice restaurant for dinner Highly recommend this hotel

    « Perfect, but for the air conditioner »

    Chose this hotel because it offered an airport shuttle and was a good value. The staff was terrific, the rooms were comfortable and clean, and there was a lot to choose from in the continental breakfast. Our only issue was the extremely noisy air conditioner - each time it cycled on, it sounded like a helicopter was landing on the roof!

    « Lived Up To Recommendation »

    Not our first choice of accommodation when in Thunder Bay, but due to a family recommendation we decided to stay here on our last visit. We were not disappointed given what we had heard. The staff were very helpful and on one occasion rectified a concern we expressed withe door to our room immediately. The continental breakfast is good. There is tea, coffee, juices, cereal (hot and cold), toast,muffins, baked goods, boiled eggs, omelet, sausages and French toast.. All more than one would expect as a continental breakfast. Breakfast room is small but if you hit it at the right time you can get a table. Otherwise there are trays to take food back to your room. Great proximity to restaurants in the area as well as the airport. Would definitely stay there again.

    « Friendly, Efficient Staff »

    BW Crossroads TBay is always extremely clean. The staff at the front desk are always efficient and friendly. I continue to choose this hotel on a monthly basis because of these qualities. I have no other choices for other hotels in the vicinity.

    « Best Western Crossroads »

    Although it was a basic hotel with few amenities, it's location suited our needs. We especially liked the fact that we could get a room on the ground level. There was a wide choice of breakfast items. Coffee & tea were also available all day.

    « Surprisingly comfortable, easily accessible, epic pillows »

    The pillows at this lower-end hotel rival bedding at some of the five-star properties I've stayed at. Bathtubs are deep and comfortable - perfect for unwinding after a long day of travel. Hotel is conveniently located to the highway and walking distance from various restaurants and basic stores. Would absolutely return.

    « Nice hotel close to the highway »

    Second time staying here. Very nice hotel. Friendly staff. Was able to park directly outside our room. Was travelling with our cat, had no issues. We stayed at a few different hotels on our trip, and this one was probably the best.

    « Worth the Stop »

    We travel through Thunder Bay regularly and this is our go to hotel. All the staff we encountered were friendly and so nice. Rooms are always clean, fresh. The beds are so comfortable after a long day of driving. The morning breakfast and the woman that was working it were really great as well. Don't think twice about staying here.

    « Moving »

    this best western is a MOTOR INN but not advertised as so on the webpage -very deceiving. If i knew it was a motor inn would have booked at another hotel. In addition, the Breakfast room is on the third floor - this was very odd and the layout was inefficient. As well, when we went for breakfast the two employees in the breakfast area was talking about guests in a negative manner and one employee was rolling eyes and impatiently waiting for the guests to move away from the coffee machine so she could replace the coffee- unprofessional!

    « will return »

    Pet friendly, nice clean rooms, beautiful bathroom. In spite of the closeness of the highway not noisy - at least not on the ground floor that looks to the back, handy to be able to access the car or take the dog out. Good choice of breakfast dishes (beware breakfast ends at 9:30!) on the 3rd floor (with a view) breakfast room. Lots of restaurants close by on Arthur street - would recommend Wasabi (within short walk).

  • 4
    « thunder bay »

    Very nice hotel that has a great location.Great accesss to the trans canada highway. Very friendly staff and comfortable rooms. I would recommend this hotel to my friends and plan to stay here again on my return trip.

    « Great hotel »

    We have stayed in this hotel 3 times now. Wonderful staff and handy location. We will stay again next time through. Rooms while smaller than some hotels are comfortable and clean. Breakfast very good. Try Naxos Greek restaurant just up the street.

    « Quiet convenient and close to all »

    We have stayed here several times. Excellent location to highways, restaurants and downtown. Views are wonderful from 3rd floor. Rooms and linens and beds are worthy of the best of the BWs. Very professional staff. Breakfast is great.

    « First trip to Thunder Bay, Ontario »

    Very clean and nice hotel rooms. Bed was perfect - not too hard - not too soft. Larger than normal refrigerator in room which was NICE! Breakfast buffet was very nice. Pet friendly - Came to Thunder Bay for the Lakehead Kennel Club dog shows and this hotel had lots of grassy areas around the hotel for walking dogs along with adequate waste recepticles.

    « Nice stopover »

    We enjoyed a nice stay at this hotel on our way home to Winnipeg. The rooms were clean (although the layout was a bit squishy from the doorway to the beds). The beds were comfy, the bathroom was spacious with good water pressure in the shower. The bonus was a delicious hot breakfast which included sausage rounds, omelets, waffles along with other typical breakfast options offered in hotels. The only problem was the eating area was on the third floor and the AC wasn't working, so it was extremely warm in there. Also, the layout in the eating area was poorly laid out. People were continually bumping into each other to get the food. I thought the price a bit high for the hotel, so I'm not sure if I would stay again, but if you are passing through, it's a good option.

    « Close to the airport »

    We liked the convenient location of this hotel. It's not fancy but our room was clean and the bed comfortable. Front desk staff were friendly and a very good breakfast is offered as part of your stay. The room was quiet as we were on the backside, away from a main road. If possible ask for a room on the quiet side. We will consider staying here again.

    « Best breakfast for road travellers »

    On the road from our cross Canada trip, was there for one night only. Check in was easy and quick, room decent comfortable. Breakfast was generous and certainly more than the usual continental dried muffins and limp eggs from most hotels.

    « Relaxing stay »

    My son and I had a relaxing stay at BW Thunder Bay while driving across the country. Comfortable beds and very clean. Good value for price. Friendly and helpful staff. Great view from breakfast room on 3rd floor.

    « Good location. A little pricey. Mediocre breakfast. Rooms ok. »

    Booked 2 nights in July. Place was full and there was no parking available in lot. Had to park next door. Room was ok. Bed was comfortable. Shower was hot and bathroom was clean. Breakfast was pretty sparse. Staff was friendly. Moved to another hotel after 2 nights.

    « Good place to stay in Thunder Bay »

    We stayed just 1 night as we were en-route home. We were pleased with the drive-up room, which was large and well-equipped with comfortable beds, good black-out drapes, and a small fridge. Breakfast was typical of a chain hotel but there was certainly enough selection to keep most people happy. The hotel is in a safe neighbourhood; my only comment would be that the sign on the main highway has a directional arrow for Best Western but does not specify which one (Thunder Bay has 2 BW's) so we ended up making a wrong turn. Nonetheless, I otherwise thought our stay here was fine and would definitely come again.

  • 4
    « Clean and friendly staff »

    The hotel was clean, the room was also very clean, nice size, very comfortable bed and staff was very friendly. The hotel is quite close to the airport so a quick taxi ride takes you there in no time. This hotel paid for my cab ride which was another bonus. Will definitely stay there next time I visit

    « Restful Stopover passing through »

    Stayed 1 night passing through ThunderBay on our way to Dryden, Ont. Hotel is situated close off Hwy 17 (TransCanada) and not far from the airport. We had a restful stay and would highly recommend if passing through. We were situated on the 3rd floor where the workout gym and Breakfast area were located. If on the 1st floor you have direct access to your room and can park outside your door. Very clean looking from the outside with spacious rooms on the inside. Internet, breakfast and sleeping accommodation and amenities were very good. Would stay here again if required.

    « Nice and clean »

    We stayed overnight, room was nice and clean, breakfast was included and good, no complaints, conveniently located in city but next to the highway if you are on a road trip, staff was friendly and efficient

    « A Very Nice Place to Stay »

    We stayed here for two nights while in Thunder Bay. The hotel was clean, quiet, firm beds and the breakfast had plenty of choices. The front desk staff was very helpful. The location was good for visiting some of the tourist sites and was an easy walk or drive to several restaurants. This hotel was a good choice for us.

    « As safe as home. »

    In spite of the horrendous weather that was going on outside, I felt as safe and comfortable as I would have at home. Then, in the quiet of the morning, I was able to go upstairs and enjoy a real, hot, relaxed breakfast and make a new friend.

    « Very, Very pleased! »

    My husband and I are senior trike riders. We stayed at the Best Western Thunder Bay Crossroads on 6/14 & 6/15. From the moment we arrived the front desk staff was friendly and accommodating. We asked for a 1st floor room, which has a door from the lobby and a door in your room, to the parking lot. We loved being able to haul our luggage through the back door to our room. Our room was in the back and was very quiet. It was clean and the cleaning staff were friendly also. The continental breakfast was exceptional. This motel is centrally located and near all the attractions that you would want to visit. We will definitely stay at this hotel again in the future!

    « Expensively not worth it »

    I basically slept here and it is close to the airport. There are a few places just as close but I didn't have my secretary investigate for prices and proximity this time but she will next time. Very expensive bed for 6 or even 20 hours as anyone's case may be. Clean and mostly modern. It's a Best Western, not thee Best Western. I encourage you to shop around if you want a typical place to stay for a reasonable price.

    « Very friendly service, dated rooms »

    I stayed at the Best Western Crossroads as I was passing through Thunder Bay. Having been to several other Best Western Plus, this hotel is due for a renovation. It was very clean however but the building was tired looking. The bed was comfortable and there was minimal road noise (second floor facing road) The continental breakfast had many options and there was constantly an attendant filling stations and wiping down the area. Overall the free wifi and free parking were appreciated but at the end of the day I would prefer to stay in a newer hotel. The staff were friendly and made me feel welcome.

    « Typical Best Western »

    Our room was clean, quiet and comfortable. The bed was very firm. The breakfast wasn't great, eggs were cold and the toaster burnt the toast black, the woman who was working was nowhere to be found and the dials on the toaster said not to adjust. Also we were at breakfast a few minutes before they opened ( 3 ) and when she can to unlock the door I asked if we could come in and sit down, I am disabled and standing is difficult, she said " I have to check the coffee" and promptly shut the door. I was only asking for a chair not coffee.

    « Quiet, Clean Hotel »

    This is our hotel of choice when in Thunder Bay. Excellent location. The hotel is quiet, clean, excellent wifi, comfortable beds and excellent staff. Walking distance to restaurants, grocery stores & liquor store.

  • 4

    Nice and pleasant Staff - good accommodation and bedrooms - nice selection of "Continental" Breakfast before travelling by "paid for" Transport to Airport. Quick and easy check in / check out arrangements by Lisa at reception

    « best place ive stayed in canada!!!1 »

    Well it is hard to pinpoint who was the most pleasant to deal with,from the moment we walk thru the doors on any stay,we are greeted with very responsible,tenative,and friendly staff!!Management,front desk staff,maintainance,cleaning staff,breakfast staff,THANK YOU for a most comforting stay! We feel that it is like being accepted as family each and every stay..From the moment we walk thru the doors to being checked in to the cleanest and most wonderful atmosphere in lodging that I have stayed in Canada to the rates that are reasonable for the experience that one will have...I can go on and on...Hey Best Western Crossroads,need I say anymore..BRAVO,and THANK YOU for an amazing experience. Rudy J.Wilson

    « Great Place To Stay »

    Really nice place and the staff were great , very friendly and helpful. We had a main floor room with an outside door so loading and unloading the car was easy. The morning hot breakfast had a lot of choices. Short drive to a number of restaurants

    « Thumbs UP!!! »

    We were welcomed by Lisa who was very polite and professional, she's a keeper. Quick and easy check in. Rooms are very accommodating, clean and comfortable. Housekeeping do a wonderful job. When checking in we we're also given a complimentary bottled of water which is a great idea thank you for that. All in all i highly recommend this hotel. Great staff and very clean. Oh and the free hot breakfast is an added bonus.

    « Great place to stay in T-Bay »

    The location is great, on Arthur St. right by highway 61, so you can get anywhere you need to quickly. The rooms are very quiet despite the traffic outside and the beds are really comfortable so I had a great sleep. Perfect way to end or start your day!

    « Nice Visit »

    On April 16 2016 after having problems at another hotel we cancelled our second night and went to Crossroads. We were greeted by a very courteous employee named Johnathan who checked us in. In the morning we had a nice breakfast and the woman (sorry for not getting your name) was so nice that she offered my wife fruit and to refill our thermos for our ride home. You may not have a pool but you have class. Well Done

    « Best Western Crossroads Thunder Bay »

    If you are looking for a hotel in Thunder Bay the Best Western Crossroads is a great place to stay. It's super clean, conveniently located and has a free breakfast. But the key strength of this hotel is the friendly, helpful, awesome staff. They really go out of their way to make sure your stay

    « Every Stay is Great! »

    I stay here regularly for business and I love this hotel. Close to everything and the staff all know me so check-in/check-out is so fast - they even send me a Christmas card! Rooms are always clean and comfortable and the breakfast is delicious. The coffee in the lobby is the best and I always have a couple cups before I leave in the morning.

    « Noisy Streets! »

    First time I stayed at this hotel on the main road side, traffic and airplanes most of the night. I will request a back room for future stays. Otherwise I like the convenient location of this hotel. Clean rooms and comfy beds.

    « Great place to stay! »

    The rooms at BW Crossroads are clean and spacious. The staff are very welcoming and helpful. I've stayed 3 times for work and the beds are very comfortable, one of the best nights sleep I've gotten away from home. The Continental breakfast is also very good.

  • 4
    « Very good and convenient »

    The hotel is very convenient to the airport, it is great having the free breakfast. Only downfall is there is no airport parking there. The staff was very friendly and helpful. It is a great location for visiting Thunder Bay.

    « Excellent Stay »

    This facility is an excellent place to stay in Thunder Bay! We found the staff courteous, the facility clean and comfortable and the rates reasonable. The Free breakfast was very good, offering Waffles, Bacon, Sausages,eggs, oatmeal, cold cereals as well as fruit juice, coffee, tea and milk. The building is quiet and there are a number of places to dine nearby.

    « Best Hotel Staff »

    Staff were exceptional, my focus being on the cleaning ladies. They made us feel comfortable and the rooms were very clean. The cleaning staff always made time for us and made us feel like number 1. The breakfast was the most complete and fresh, bar none. If you want a comfortable stay and great service then The Best Western Crossroads Thunderbay is the choice for you.

    « Great Hotel »

    Have stayed here many times for both business and pleasure. Have never been disappointed. Staff are very accommodating and hotel is located near the airport and very close to restaurants and shopping.

    « My New Home Away From Home »

    I REALLY like this hotel in Thunder Bay. It is not one of the newer ones, but it's certainly one of the better ones for business travel. I always stay on the business floor when I am here. It is always quiet, which is essential when spending a great deal of work nights in a hotel. Sleep is important! I am always greeted by friendly staff at the front desk. The gym is pretty basic, but has what I need. Breakfast is always very good and fast (the toaster is crazy fast). The breakfast room is alway kept clean and stocked up. They serve a hot breakfast (usually some kind of eggs as well as a breakfast meat) hot or cold cereal, a variety of breads, waffles, juices, etc. And flavoured coffee cream which I really appreciate. Fridge, microwave coffee maker. Restaurants and convenience stores within walking distance. Also a nice running trail right beside the hotel along the river. I have been staying there at least once per month for the last 6 months or so, and will be there again this week. Home away from home these days.

    « Awesome stay »

    I only stayed for one night, and was greeted by this gentleman working in the front desk , I don't recall his name but he was really friendly and told me he was originally from Ottawa. He made me feel like part of the family and welcome me to Ontario. He also gave me an upgrade to a king suite . Beds were comfortable and everything was cleaned, which was awesome. Definitely I would stay there again

    « Always a Wonderful stay »

    We stay at this Best Western quite often when coming to Thunder Bay Area. We always feel welcome and the staff is caring and friendly. Everyone goes out of their way to may our stay enjoyable. The Breakfast is outstanding and Karen is a joy to talk to. The rooms are very well kept, clean, and tidy. We recommend this Hotel to all of our family and friends.

    « Even better than I thought »

    I have stayed here numerous times over, the last three years and it is my favourite place in Thunder Bay to stay due to the quietness, location and service. Recently, we went to California and stayed here both the night we left and the night we returned. We asked if we could leave our vehicle for the 10 days and it was permitted free of charge and with no problem. I thought this was a great plan but we then learned that if you stay here, both going to and coming from the airport by taxi was also paid for by the hotel. This operation just keeps growing in my esteem. Always a great welcome, a good breakfast and a quiet nights sleep in comfortable beds.

    « Great Hotel - second time staying! »

    The staff are amazing; and you will get nothing but first class service. I was there for 3 days on business and they will do nothing but take care of your needs. It's a reasonable budget. Coffee machine (free) on the main floor, the internet was super fast (I run an ad agency and can attest it was trustworthy and fast). The breakfast was more than expected. Great to start your day and was included. My only issue was that I was in room 203 and it was right under the kitchen on the 3rd floor. Not the staff fault, but at 4:30am I could hear them preparing the day. Moving around upstairs doing their cleaning getting breakfast ready for 6am. By the second day I was good and managed to sleep through it. I would stay there again for sure.

    « Always a pleasant stay »

    This is my favourite place to stay in Thunder Bay. It's close to the airport, the rooms are clean and comfortable, the staff is always pleasant, and the included breakfast is very much appreciated. They do not have an airport shuttle, but will pay for your cab if you ask at the desk.

  • 4
    « Great value »

    Really nice room, decent continental breakfast. Could use a few more non processed options. Staff is exceptionally friendly, even provided a taxi chit to airport! Really go out of their way for you. Would definitely stay here again. Great location close to airport.

    « Worst mattress ever »

    After a 9 hour drive, I was really looking forward to a much needed night's sleep. This was not to be, as the mattress was as hard as a rock and the pillows were the cheapest quality I have seen in a long time. Tossed and turned half the night. Would not stay there again.

    « Medical trip »

    As usual, we enjoyed our stay at our home away from home. Close to many restaurants, the Airport and good access to the rest of the city. They have kept up with renovations and serve and excellent complimentary breakfast. Price is very good and the quality is perfect.

    « Pretty Good Hotel »

    This hotel is rather old but they have done some good updating and do a good job of keeping it well kept and clean. The exercise room is outdated but has everything needed. There is also a decent running trail just down the road. Lots of fast food and grocery store near by. Rooms have a fridge and microwave. The daily continental breakfast is pretty good with eggs, meat, cereals, muffins etc. There is also 2 waffle makers. Over all I was pleasantly surprised by the hotel and I would absolutely stay there again on my next trip to Thunder Bay.

    « Thunder Bay Best Western Crossroads »

    Very good accommodations, clean, comfortable room but the bed was a little too hard for my liking. Staff very friendly and helpful. Breakfast is good overall except the sausage, which was like not very tasty, however the bacon days made up for it.

    « very nice, very clean and svery friendly »

    A very nice place to stay. Very comfortable and close to the airport. The staff were super friendly and accommodating. They even helped me with a minor problem that I was unaware of with my booking. Will definitely stay again when in town.

    « New, great location, fantastic beds »

    Booked in a rush and staff were really helpful. NIce walking path right behind hotel that follows the river, through park, golf course, college grounds. Convenient to highway yet quiet. Breakfast is included and there is a fitness room. Close to new hotel and very comfortable mattresses.

    « Best Western Cross roads, Thunder bay »

    It is good and located in good location and easy approach to shopping malls. close to Airport. service is good and generally i like to stay as long as rooms are available. Very Vey nice horel Thanks and regards

    « Thunder Bay Best Western »

    Hotel was excellent and staff were awesome and very friendly. The breakfast was over the moon compared to what we had at other hotels along the way. I would recommend this hotel to anyone who is travelling to or through Thunder Bay.

    « My go to Hotel in Thunder Bay »

    I stay in Thunder Bay at least three times a month and I have to say I really enjoy staying at the bests western crossroads. The front desk clerk is amazing nice and quick. There is one particular clerk Brandon I believe that even remembers my name now and takes the time to greet me while starting working my booking right away. Having a ground floor is always preferred because it is very nice to pull up and park right outside your door. The only thing I must say is that the parking lot can be a little crammed at times because it is so small. The breakfast is amazing and you can even make your own waffles with strawberry or blueberry toppings. The little desk area in the room is nice to set up a work space if you are there on business and the gym is smaller but has everything you need and never seems to be busy. The hotel is quiet you never hear noise from other rooms. Great stay, although I randomly try other hotels just to mix things up I keep coming back to this hotel. You can get adjoining rooms if needed as well. They also have pet friendly room which I have used in the past and they don't even smell Like rooms that have had pets in them!!!!! A rare find in deed!!!

  • 3
    « Our visit to Thunder bay was to explore and relax »

    Called hours ahead for a ground floor room. When we arrived front desk tried to give us a second floor room.Parking was horrible and the air conditioner rattled very loudly in room. We were booked for two nights needs upgrades to rooms and some customer service education. We usually always stay at Best Western if one is available but we're disappointed with this one.

    « Easy access travel option »

    This was a quick overnight stay when driving cross country to Alberta. Check in, sleep, breakfast and get going again. Painless check in and out, standard free breakfast and comfortable bed for the night. Checked all the boxes.

    « Convenient for traveling! »

    Had a great stay at this hotel, it's perfect for people flying. The hotel offers a great complimentary breakfast and a free taxi to the airport. Staff was friendly and helpful. Not a hotel for vacationing but perfect for frequent flyers!

    « Great rest stop »

    Stayed here last night on my way across Canada and it was a nice stop. Breakfast was great. Self serve but enjoyed it. Very clean and quiet hotel. Would stay here again! The staff were great. Location is in a central area for being close to restaurants and other amenities

    « Really Just An Average Place »

    This is a budget minded hotel and that exactly what you get. The rooms are a little dated and the breakfast is ok but again it isn't overly expensive. We had a room at the end of the hallway - very noisy with the door slamming at all hours. Too bad if you planned to sleep in, you wouldn't! The breakfast room was on the top floor and it was bright and airy but it can get crowded as there is limited seating. The food was ok with a decent selection. Now, the Wi-Fi was terrible - could not get a good enough signal to use my VPN secured access for work. For a business traveller this is extremely important and I was told that they had just upgraded their system. I can't imagine what it was like before the upgrade. I will not stay here again when in town on business.


Getting to the hotel ...

All directions
From: Highway 61. The Best Western® Thunder Bay Crossroads is located at the junction of Highways 61,17 and 11.