Best Western Plus Thousand Oaks Inn,  Thousand Oaks

4.0/5  - based on 417 guest reviews.
75 W Thousand Oaks Boulevard, 91360-4416, Thousand Oaks, United States - See map
+1 805 497 3701 +1 805 497 1875



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Massage services
    Massage services
  • Outdoor parking
    Outdoor parking
  • Restaurant
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 416 traveler reviews
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Discover this historic full-service Thousand Oaks, California hotel nestled at the base of the Santa Monica Mountains with convenient access to Malibu, California Lutheran University, Thousand Oaks Civic Arts Plaza and Ronald Reagan Library. Welcome to the Best Western Plus Thousand Oaks Inn where guests will be conveniently situated in the center of Thousand Oaks, receive the highest quality of customer service and find comfortable amenities for an affordable price. This Thousand Oaks hotel offers convenient access to many local attractions, recreational activities, shopping and dining options in the Conejo Valley. Nestled at the base of the breathtaking Santa Monica Mountain range, guests will enjoy well-appointed guest rooms featuring balconies, 60 high definition television channels and free high-speed Internet access. Beautiful suites featuring a spa tub, large living room and dining table are also available. The Best Western Plus Thousand Oaks Inn also features a heated outdoor swimming pool, hot tub, guest library and courtyard. Hotel guests are provided complimentary access to Gold's Gym. Groups will appreciate our meeting and banquet facilities accommodating up to 200 people. And the travel weary guest will appreciate the salon and day spa. Within a short distance from the hotel guests can spend the day exploring the most open space of any city in America or shop at a variety of shops at The Oaks Mall or Janss Marketplace located just a short walk away. California Lutheran University is located four miles away making the Best Western Plus Thousand Oaks Inn ideal lodging for visiting family or friends. Interested in some area culture? Guests will enjoy exploring the nearby Ronald Reagan Library and the Thousand Oaks Civic Arts Plaza. The friendly, accommodating and caring staff at the Best Western Plus Thousand Oaks Inn are here to welcome you as our friend to the Conejo Valley. Enjoy your stay.

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Room 1

Guest reviews

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based on 416 guest reviews
Certificate of Excellence
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Business Business 90
Couples Couples 115
Family Family 119
Friends getaway Friends getaway 32
Solo travel Solo travel 38
Sleep Quality
Best Western Plus Thousand Oaks Inn,Thousand Oaks
  • 4
    « Great value »

    We stayed at this property one night. The room was spacious & clean & the bed was comfortable. It was a bit noisy in the morning. It sounded like the people above us were stomping around. We called the front desk to request an extra blanket & no one came, so we had to call back a second time. Then it was brought immediately. Overall a good value & nice room. We would stay here again.

    « Not as Expected »

    Though characterized as BW PLUS, this facility is definitely not PLUS in any way, though the staff was cordial, friendly and helpful. The physical facility is more like a Motel 6 or Super 8. The bathroom is small without any counter space, the amenities are low quality, the pillows are lumpy and uncomfortable. It is relatively clean, but the room is cramped.

    « excellent all round. »

    we came for the medieval faire at simi valley, this was the nearest motel,. it was a brilliant find. the staff couldn't have been more helpful ,especially Tyler on reception, the room was large and clean, having all the extras ,fridge hair dryer ect. the location which was very close to the freeway ,which could only be heard from the outside ,there was a nice swimming pool and areas to relax outside. it was near a nice selection of shops. the hotel had an Italian restaurant as part of it, the food was very good but not cheap, the breakfast which included a 7 dollar voucher, from reception was good, overall excellent . when we return to this area we will stay here again

    « Wonderful hotel with amazing staff and convenient location »

    This hotel is centrally located with access to many different vacation activites and also close to many local companies. Food, shopping and entertainment is very close by. Close to hiking trails and golf courses if you are an active person.

    « VERY Clean, great value and great location »

    The location of this hotel can't be beat - so close to freeway, access roads, and great shopping. Just down the road from Westlake Village - The beds were quite comfortable THE TOWELS WERE GREAT! The pillows were great - these are three important items for me. Also very clean, and updated DO NOT MISS THE ATTACHED ITALIAN RESTAURANT I know, I know we always think we will be stuck with mediocre. Not the case here! What a great surprise- don't miss the pasta carbonara, the egg was perfect!!! The owner was delightful, as well as our wait staff. They also serve breakfast in the same space - don't let that deter you. Morning staff was delightful.

    « Convenient and Comfortable »

    This Best Western had a very friendly and helpful staff at the front desk. There was a $7 per person voucher for breakfast at the attached restaurant, which was enough to make it reasonable to eat there. Their food was good, but they did not have orange juice, which seemed funny for California. We appreciated that they had laundry facility on site, which came in handy. This location was especially convenient for visiting the Ronald Reagan Presidential Library.

    « Misleading and not good quality »

    You should change the advertising on the Suite: Something like "2 room 1 bed Sutie" or"1 bedroom w pullout suite". The staff was friendly and the food at the restaurant was good, but the $7.00 voucher, it not enough. Breakfast was very expensive. Also, pool is only open till 10 pm, for a weekend that is not long enough.

    « Really nice stay »

    This was a very quick overnight visit, and I really enjoyed my stay at the Best Western Plus Thousand Oaks. This is an older hotel, but they have done a great job. The rooms are large, and very clean. The bathroom has been recently renovated and is quite nice. The exterior of the hotel is a bit more dated than the rooms. Front desk staff is friendly and welcoming. The location is great - right off the freeway, and within walking distance of a couple cafes and restaurants. I sometimes stay in some older hotels. They should all take note from this one - BW in Thousand Oaks has done a really good job in providing a comfortable, clean stay. I will definitely return.

    « Really good option, but WiFi needs to be fixed. »

    I've been quite impressed with what Best Western has done to their hotels recently. I've stayed with them in different locations in California, and as far as in the United Kingdom. Based on my experiences, they'll be my first choice in places I visit, for both business and pleasure. BUT, the Thousand Oaks hotel really needs to fix their in-room WiFi service. It was weak and unsecured, and really could not be used. Glad I didn't need to get any work done at night. For the limited access I needed, I was happy to have a hot-spot on my mobile.

    « Just off the freeway »

    Our room was on the ground floor and very quiet. It is an older hotel but with some updates. Reception staff very courteous. We stayed two nights and it was probably three quarters full. Would stay here again.

  • 5
    « Great Place for Writing »

    Patience and perseverance are both needed in life with a place to sit back and not worry about taking care of anything and just relax in the joy of writing. The staff is great and caring the food around the area and the hotel is great and there is a large mall to shop or the cinema and theater or local music etc...

    « Don't expect much... »

    It's a best western, so I guess I shouldn't have expected too much. I tried to use a travel gift card, was told it would be taken care of by the clerk who checked me in. But he passed the buck to the the morning clerk, who had a deer in the headlights look. She said she would contact me after the gift card had been applied. I have yet to hear back. The room was okay. The bed was very lumpy, pillows too soft.

    « Nice overall »

    Updated room with open air courtyard access gives it a nice feeling. It's in a good location near the freeway and conveniences. While it''s an older property, the updates have been for the right items - in room fridge is nice.

    « Enjoyable but not great. »

    Overall not bad but several things irritated me. Very strict with check in time. I was only seven minutes early but had to wait around until 3 to check in. Others were there first so I had to wait in line. Breakfast not included but you get a discount voucher at the overpriced restaurant. The voucher just brings the price down to normal. The luggage carts are kept behind the front desk, which is not near the rooms or parking. You have to wait until someone is free to get you the cart.

    « Best Western MINUS »

    This is an aging property that has long passed its prime and despite what appears to been an attempt to refresh it, it still looks very tired. I would look at other properties in the neighborhood. If you must stay here, choose a lower floor which is somewhat buffered from the freeway noise. Best Western should not allow this hotel to be part of their PLUS collection.

    « Weekend Trip »

    The hotel was good but the restaurant was disappointing jn quality (extremely hard bread ) and was expensive-charged $4.00 extra for splitting a dinner. I will never go back to this restaurant. Another guest warned us not to have breakfast at the hotel restaurant.

    « Comfortable room, good location »

    My family stayed at this Best Western Plus for 4 nights. Our room was comfortable and had everything we needed. The only negative, which was minor, was the location of the toilet. It was very low to the ground, angled in a corner and so far under the bathroom counter you could not put the lid up all the way. The pool area was lovely. Even though it was near a freeway, it was so peaceful there- plenty of seating and beautiful, lush landscaping made the setting tranquil. There is a nice library off of the lobby which offers plenty of books and magazines for everyone to enjoy. We dined at Camboni's, the Italian restaurant on the property, our first night. Andre, our server, was a pleasure and we enjoyed a fantastic meal. This hotel is in a great location- plenty of food choices and shopping close by. Besides Camboni's, we recommend checking out Pieology, where you can design your own pizza. We visited The Ronald Reagan Presidential Library, hiked Solstice Canyon, and spent a day at Zuma Beach- all are not far drives from this hotel. We would definitely stay at this BWP Thousand Oaks Inn again. Thank you.

    « Great staff and customer service. Especially Amy! »

    Location,price,and staff all made for a pleasant experience. Because I booked for 3 separate dates rather than all at once, Amy did an amazing job ofor streamlining everything for me. She was so pleasant, a true asset to the hotel.

    « Great staff, lots of room and clean »

    This was probably one of the largest Best Western rooms I've stayed in. Very well kept and loaded with in room amenities (fridge, microwave, coffee pot). The staff was great and let me check in early. Overall a great stay and value.

    « Comfortable Bed for the price. »

    We were here 3 nights. Bed was comfortable and room was clean. Was a good value for the money for this area and that's why I chose it. Not sure I would stay again since it was a little further out from where I needed to be.

  • 4
    « A pleasant stay »

    I was greeted on arrival, they had all my details & a room was already allocated. The staff were friendly & informative. My room faced the freeway but I was given a room on a lower level so I wouldn't hear the traffic noise. The room was spacious & clean, there was a work bench with chairs & a lounge chair. The bathroom was clean & spacious. The bed was comfortable & freshly made. There was adequate parking & it is a safe neighbourhood. They have Wi-Fi which was free & of good strength. I didn't have any issues with noise. There are numerous eateries in the vicinity. I have stayed here several times in the past & always enjoy the iced water with orange slices in the foyer. I will certainly stay here again

    « Very nice with excellent value »

    This property is centrally located,kept very clean,staff was very friendly and helpful. The price was excellent. Very affordable. I am not a big fan of best western properties but this one surprised. We will stay again when in the area.

    « A night of comfort »

    This hotel is a place of comfort for myself day or night. It is an excellent place to be just far enough away from many tantalizing places of interest north south of east. From art exhibits to hollywood and all it offers the soul. Numerous eateries of food from so many differing cuisines, than its off the the theater or a cinema of your choice. Enjoy

    « 0830 »

    Would highly recommend this location. Easy on/off 101, clean rooms, great pm front desk staff, and did not mind using the local restaurant for our breakfast. Only issue was some roadside workers spent the night on my last night and were very loud until after 11pm.

    « Great hotel with great staff! »

    Very kind staff at a newly renovated hotel. Recommend you book your travel here as close to mall, restaurants and more. Nice pool to relax by as well! This is also a great location for large parties. You can coordinate with their reservation team to set up the perfect hotel for your group.

    « Ok. Would probably stay again »

    As most people know, Best Western's are usually pretty dumpy. This one is calling itself a Best Western PLUS. I'd call it a Best Western C PLUS. A little bit of a step up from a regular BW, but not by far, Hotel is fairly old. The hotel is 4 floors in a square with a very depressing center courtyard with a few pieces of metal furniture. Mostly concrete with a tiny bit of greenery. Mostly what you see are all the doors to the rooms and you hear the housekeepers talking very loud to each other (in Spanish) across the courtyard. I was here two nights and never saw anyone using it. Rooms are updated and clean. Large TV with many HD channels. DVD player with free DVD rentals in lobby. Free use of Gold's Gym in mall next door. Room has fridge, microwave and typical cheap crappy coffee maker with powdered creamer, etc. A/C was your standard loud wall unit. I turned it off when I arrived and the room never got warmer than about 74, so it worked out fine. But I was on the freeway side (VERY close to freeway) and it is noticeable, but not the end of the world. One of the biggest negatives for me were the very uncomfortable and scratchy sheets on the bed. I don't know if its the detergent or just the quality of the sheets, but they were like sleeping on sandpaper. Wifi was a decent 4Mbps, but somewhat erratic. Was able to stream a little, but signal would occasionaly fade out completely and even low quality YouTube videos had to constantly buffer. So better than many hotels, but definitely not too doable for business or streaming use. Everything went fine and I could deal with everything ok, but the sheet situation was the only thing that would probably prevent me from staying here again.

    « Great location; poor breakfast system »

    This is an old motel in a very convenient location for the West Los Angeles area. they are repainting and fixing up, but the facilities are very good right now and there are many fine features. Breakfast arrangements, however, are terrible. A voucher for $7 is offered for a restaurant on the property - but all things on the menu cost far more than that - and the place does not open until 7, too late for most travelers. they should provide a simple breakfast or none, with room rates adjusted.

    « So worth it »

    The hotel staff was extremely friendly and helpful. The rooms were impeccable and the bed was very comfy. As for breakfast, my husband and I prefer the "continental breakfast rooms" over the restaurants but the voucher took the "ouch" out of having to pay extra for breakfast. The restaurant was very clean, the wait staff was very attentive, friendlily and helpful and the food was cooked to our satisfaction. Looking forward to staying again. Wouldn't go anywhere else.

    « Moorpark / Thousand Oaks »

    Overall very good experience , great location , close to just about everywhere in the Ventura county/ San Fernando region . It is safe, clean , and quiet. The pool and spa were a bonus . There is an attached Italian restaurant , and bar . Will return again , for sure

    « Very comfortable »

    Everything was right and no problems except the breakfast was a tad odd. You get a $7 voucher from reception which you can trade against what you order from an a la carte menu which is fine but there are no cereals, fruit or yoghurt on offer which are normal for breakfast

  • 4
    « Convenient location »

    Good price for the accomodations and amenities. Door did not open with card key issued so we had to stand outside the room while one of us had to go back to the front desk to get another set of card keys but none worked. So the maintenance person had to open and fix the door lock mechanism.

    « nice place good price »

    it is a good place well located, price accordingly and a very good service the reception is very well and the service at the restaurant is very good, they give you a bonus for the breakfast for use 7.00 each as a discount, the hotel is well located close to the 101 fw and the mall and the neighborhood is very nice.

    « Can't Match the Competition »

    I have stayed at several properties within the Thousand Oaks/Westlake Village areas, and this property rates toward the bottom of my experiences. At this property the room rates were not competitive, especially given that here we had to pay for our breakfast ($7.00 voucher given, but hardly worth it), whereas in competitive properties breakfast is included in the room rate. The rooms were adequate, and the air conditioning could have been more effective.

    « Nice Value »

    Summary: This hotel pleasantly surprised me. It is quite nice, particularly considering the reasonable rate they charge compared to nearby competition. The facility is nice with lovely features such as an impressively maintained courtyard replete with gazebo and brick patio. The rooms are suited for their purpose, the staff are pleasant and the morning breakfast option is rather good. The room rates are strongly competitive given the area and the quality of the accommodations. Details: My colleague and I were in Thousand Oaks on business and needed a hotel. The establishments in the area were quite expensive. This one seemed to be the nicest set of accommodations for the price charged. The location of this establishment was quite convenient off US101. We found it without any problems. The exterior appearance was nice enough. There was a common use area that included the lobby at the front of the structure. The lobby was partially under construction when we were there but it was still clear that, while not elegant, it was nice enough. There was an adjacent sitting area/reading room that was pleasant and added some homey comfort. The conference area was just beyond the lobby and this made a rather positive impression. The decor for the latter was lovely and bordered on vintage in design. The rooms were behind the conference area. The accommodations were arranged in a stucco building around a rather impressive open-air courtyard. The gazebo and patio were nice touches as they provided a relaxing place to lounge in the California fresh air. The front desk agent who was working when we checked in was quite congenial. I found the staff in general to be very pleasant to deal with. She assigned me a room on the fourth level which worked well for me. Upon entering my room, I found it to be spacious and clean with decent decor. The work area was adequate in size and arrangement. The WiFi functioned well while I was there allowing me to get work done. The bathroom was sufficient in size facilitating reasonable maneuverability. The fixtures presented no problems and the water in the shower came to temperature relatively quickly. The bed was comfortable and the environs were quiet allowing me to get good sleep. The view from the room was unfortunately nothing special. The breakfast option at the attached restaurant was convenient and relatively good. It was a menu-based service which is noteworthy if one is in a hurry in the morning. But the choices were sufficiently varied, the quality was decent and the service was efficient. There was a discount offered for hotel guests (using a coupon obtained upon checking in). The prices were not unreasonable. The room rates were not at all bad for the quality of the accommodations. Our per night charge was about $126. With taxes added in, the final per diem fare was about $141. I was rather happy with this value. Overall, this is a good hotel for the money. The facility is nice and the location is quite convenient if you have business in the area. The rooms are functional and adequately pleasant, the staff are congenial and the breakfast option works well. The room rates make it a very good value. I would not hesitate to recommend this establishment if you need a place to stay in Thousand Oaks.

    « Short trip to CLU »

    Visited California Lutheran University for a summer camp my daughter had there and had to stay overnight. Had a great stay here, the staff were very friendly and accommodating. The rooms were nice and we had a very quiet stay. If ever in the area again would definitely stay there again.

    « Nice enough if you need to stay in Thousand Oaks »

    For the average visitor to Los Angeles, there is no reason to choose to stay in Thousand Oaks - it is far away from all major "sights". But let's assume that you want to stay in Thousand Oaks for some reason - then this hotel is quite all right. It is clean and safe, it is within walking distance of several restaurants, cafes etc (and even large shopping centres). And it has a small but pleasant swimming pool.

    « Surprise en route »

    We frequently stay at BW Plus in our travels. This was a short notice stay and we are glad we did! We require a handicapped room and we were most pleasantly surprised. Very pleasant stay with a tasty Italian restaurant adjacent. All the staff were very helpful. The only negative for us was the long distance to a handicapped room from Both the lobby or the parking lot. The rooms are outstanding.

    « Dede's 55th »

    Issues with front desk checking in and out. Was charged more than my reservation price, but was quickly reimbursed. The hotel and rooms were nice and located near just about everything. Support staff was nice. Breakfast was cold and service slow. Pool was very nice.

    « Best Western Thousand Oaks Updated & Comfortable »

    Having stayed at this hotel in the past, we noted that it was a bit run down and old-fashioned. Was very pleased with this visit two years later, as the whole hotel has been updated with modern furnishings, updated décor, beautiful bathrooms and clean, modern carpet and bed linens. The staff was kind, helpful and went out of their way to make sure our stay was memorable. Bring your own breakfast though...even with $7.00 credit per person, prices in the restaurant (not owned by Best Western) were exorbitant.

    « Best Western Thousand Oaks Inn »

    Great location and close to Oaks Mall, Cal Luthern Univ, and restaurants. Pool was relaxing. Restaurant within hotel had a gourmet type of breakfast. Room was overall clean as well as lobby and conference rooms. Right next to main freeway Hwy 101.

  • 5
    « Clean, quiet, hotel »

    Very nice hotel, clean, quiet, large rooms. Comfortable bed and pillows. The location is convenient from the highway, it was about an hour from things downtown LA/Hollywood, Santa Barbara, and other beaches.

    « Nice, with some quirks »

    A large group of us stayed at this hotel for a nearby wedding recently. The rooms are large and comfortable and the counter staff were friendly and helpful. But there were quirks at this hotel... First, the attached restaurant (not owned by the Best Western) was awful. Poor service, unfriendly staff, and mediocre food for upscale prices. Simply avoid the restaurant. There are others nearby. Another quirk was the WIFI. I don't know why, but we had to log into WIFI sometimes three times each day. Not a huge deal, but it shouldn't be so complicated; It's just WIFI. We all noted that our rooms were cleaned to varying degrees - sometimes the garbage wasn't removed. Sometimes no towels. Again, not a huge deal, just inconsistent and noticeable. If the hotel were less expensive I'd give it four stars. For what we paid, they get three. It's average.

    « Great Place to stay in Thousand Oaks »

    Nice quiet place, plenty of shopping around. Easy access to the 101 high way, they are painting and remodeling. Felt safe, will stay again if around that area again. Pool looked good, my kids loved it.

    « Not nice »

    The hotel is next to the 101 freeway and the road noise is unreal. We couldn't sleep all night. A neighbor in the room next to us said they kept the AC fan on all night to help out. The price was out of sight since we went through They add money to the bill and said that the most expense was the only one available. When we arrived at the hotel they said lower priced ones were available, but we already paid and could not receive a refund. Also, they advertised the room as a deluxe King when the room was the same size as all the other rooms. They also advertised on office in the room when it was an extra table under the desk that pulls out. What a joke.

    « Good but guests too noisy! »

    Good for an overnight stay. Don't understand why this is plus property. Remodeling and painting even on Saturday. The pool was supposed to be closed at 10:00pm but RAP music and load noise did not stop at 10:00 am. Kids running up and down the hallways.

    « Nice Hotel & Friendly Staff »

    Great location - walking distance to breakfast and coffee & both local malls. Are going through some renovation on the guest room area - so that part was a bit of an eyesore - but the rest of the hotel is very nice.

    « Great stop over »

    Clean room with plenty of space for two of us. The hotel restaurant closed early without any notice so we were unable to eat there, however we found plenty of other options within a 2 min driving distance. Easy to find and get to from the 101. Would stay again.

    « Great Stay »

    We came there for a All Star Tournament, We had 15 rooms and no one had a problem with anything. the Staff was great with everyone. Very patient, considering how many kids were in the pool and in the hotel. Thank you again for a great stay

    « Best Western Gets Better and Better »

    I stay at this hotel about once-twice a year to check in on an elderly parent. The trip can be a bit stressful. I have always enjoyed the Best Western but during my last trip my stay was even better than past years. I had given feedback on how the bulbs in the room were very cold/white light and this time they had been replaced with LEDs - the atmosphere after a long day was very welcoming. The other great improvement they had made was establishing complimentary membership with Golds Gym at the Janss Marketplace. Gold's Gym is fantastic and I so appreciated being able to workout in such a wonderful facility. It is a 7-minute walk from the hotel. Lots of improvements/ painting/ repairing were happening around the hotel so I'm excited to see how everything turns out in my next visit. Most of all the staff there is terrific. This definitely becomes a home-away-from-home when I visit Thousand Oaks.

    « Unexpected construction »

    This was a nice enough hotel. The staff was friendly and the place was clean, but we arrived to construction that lasted throughout our stay. It made the entire courtyard that we were looking forward to spending time in unusable. It also made our mornings very loud. A heads up from the hotel ahead of time would have been appreciated.

  • 4
    « Great for shopping. Rooms are well decorated and kept clean this is an up scale Best Western. »

    I was a bit apprehensive with all the reviews about the construction noise and freeway noise. Since we were concerned about the freeway noise some have mentioned in these reviews they put us in a room facing away from the freeway. There was no construction going on until Monday not until 10:00 am and it was not constant. Checkout is at 12:00 so this is not unreasonable. We stayed for two nights . Beds, pillows and bedding were very comfortable and just right. We liked having a microwave as well as a fridge which was a plus. It is within walking distance of a major shopping center and in the other direction there are lots more stores to shop in and also close to the Janss Market place. You can drive or take the short walk to all of these. It was very quiet over the week-end. . We had a room inside of the courtyard.This is an upscale Best Western. The front desk was also accommodating. We would stay here again without any hesitation. We thought this was a bit pricey though, but we did stay on a Saturday and Sunday. They do not offer any breakfast but will give you a $7.00 coupon for the restaurant next door toward your breakfast if you want. This did not bother us at all cause we usually bring out own cereal and fruit for breakfast. They have apples at the front desk which was nice. They do provide coffee and tea in the room with a coffee machine. The normal amenities are provided such as soap, shampoo, lotion, etc. We will stay here again. There is also a pool and a spa. There is a washing machine and dryer which you can use at any time. We will stay here again.

    « good place to stay in the area »

    I was there for the night on a business trip- the room was quiet and clean. it was an in and out trip so it was perfect for business - free parking, free wifi, free breakfast, quiet and clean with no hidden hotel gouge fees so I was pleased. Its tucked back in a shopping mall sort of area so its quiet i.e. not right by an expressway -freeway or such. so its nice and quiet. When in the area I would stay again

    « Nice, comfortable hotel; great service »

    Great service (front desk picked up right away when I called to ask question before arriving, and checkin service was great), comfortable bed (albeit not super-fancy or new), iron + full-size ironing board, spacious room w/ mini fridge and coffee maker w/ ceramic cups, and nice surprise of a sliding-door walkout area. My only "meh" takeaway was that the room (and building's) decor is about due for updates, but my stay was comfortable, quiet, and very good for a business trip.

    « Just did not measure up »

    As far as three start hotels we have stayed at this one just fell short, the beds were not pillow top. the microwave did not work, the elevator was so slow we used the stairs all the time. we had our parents who have had knee replacements and they wanted to use the stairs! The free breakfast was a $7 voucher for the attached restaurant, and the coffee from that restaurant was $3.50 each. Did not make much sense to buy coffee there with a Starbucks one block away. Which we choose instead. Then the noise from the freeway, facing east the windows did not have any sound dampening quality to them, and music was not enough to dull the roar from the passing cars.

    « a single, a couple or a group »

    This Hotel, the staff and the accomodations 5 star. No hesitation for a single woman or a group your family will be very pleased. We were a group of 17 and it was a smooth check in and the staff very professional

    « Comfy and Clean »

    Our room was just right for a one night stay. We were able to check in early with possible upgrades. They were able to accommodate us in two rooms nearby on first floor (we were traveling with my mother). Only drawback was the restaurant on site runs independently from the Inn. It's bar was not open on a Friday night and the breakfast service was ill-staffed. It was college graduation morning on a Saturday and only one waiter to serve several people. food was okay but no time to order more than a simple meal. There must have been only one cook. then we had to wait for the bill. Tempting to just walk out.

    « Very average »

    The wifi connection was very poor in Room 114, not usable with an iPad. The air conditioner was too loud to use while sleeping. I'd much rather have a modest self-serve buffet breakfast than the $7 voucher arrangement, especially when you want to get on the road early. Nice beds, shower, TV, etc. Ditto on the in-room coffee maker.

    « Excellent stay »

    This past week we spent 3 nights here and quite enjoyed it. We were upgraded to a suite and it was quite spacious, nicely furnished with a good bed, very quiet and spotless. Location is good and staff pleasant. There was plenty of parking available. Breakfast is available at the motel's restaurant with a voucher issued guests that covers about half the cost. We thought the menu quite good as was the food; service was pleasant, efficient and excellent. Would stay again.

    « Slept well »

    Friendly enough. Beds were okay. I never know what to say about BW breakfasts. But this one was different. We received $7 vouchers for the attached restaurant. It was okay I guess. Coffee wasn't great or hot. But it was served with a smile. The food was just okay, which made the price we paid in addition to the vouchers not worth it. I do wish the WIFI was a SECURE connection, rather than an open one. I really feel the rooms should have at least a little 3-4 cup coffee pot, so I wouldn't have to bring one. Those single cup hot pots are near useless. Over all, we slept okay. It was a one night stand.

    « Good accomodations »

    The Best Western isn't a fancy hotel but it checks all the boxes for what a traveler needs. The room was fine. It was clean and the service was friendly and helpful. You get a $7 coupon for breakfast to the Camboni restaurant right off the lobby. The food was good but the $7 doesn't cover a typical "American Breakfast". Parking was free, wifi was free. No complaints. It is located near other good restaurants. I'd stay there again.

  • 3
    « A place to sleep. »

    Don't eat breakfast in the "attached restaurant" go elsewhere! It smells bad, tastes awful. HORRIBLE! If we didn't get the food vouchers it would have been a $40 bfast for 3 meals. Our kids split a plate and water (no juice to save $$$) and the service is unfriendly and WAY understaffed. Had to spend $10 of our own money on garbage. Less then $30 at Dennys for 4 meals and juice and friendly service, and sadly better food than this place. While this is a personal preference, the bed was stiff and we woke up in pain. Certainly not comfortable when you are already out of your element. I do realize this is a motel turned into a hotel and I am not paying top dollar, but after staying at the Simi valley BW with scrumptious complimentary full breakfast, and more comfortable beds I wouldn't give this place my money again. Neither BW we stayed at has dual pane windows, but T.O Is right next to the freeway and mall so only consider if you don't mind the traffic noise. (They told me on the phone they had dual pane windows) Not a deal breaker for us, just not as quiet as would have liked. We did get a spacious room and the cleaning staff was friendly as was the front desk staff. But as far as comfort and breakfast this place just didn't hit the mark....for our family anyways. For a recently "renovated" hotel I definitely expected more.

    « Not much of a BW+ »

    We're used to wine receptions in the evening and breakfast served in the morning, and bottles of water handed to us upon arrival -- we got no wine reception, breakfast vouchers for attached restaurant (which barely cover 1/2 the bill, plus you need to add the tip), and were told water bottles were sold in vending machines. They did have a nice fruit infused water which we enjoyed. :)

    « Best Western »

    Older facility. Small lobby and amenities. They make you request for a $7 meal voucher every morning to use in the adjoining Italian restaurant that serves a limited traditional breakfast menu. The room was ok, but the sheets were kinda hard. HVAC unit is controlled by wall Thermostat but only controlled a noisy wall unit.

    « Excellent Customer Service »

    The staff was very helpful and friendly. Rooms were clean and comfortable. Their pillows are so soft and fluffy! They provide breakfast vouchers and the pool and hot tub were the perfect way to end our trip. Will definitely be coming back to this hotel.

    « Good, basic choice »

    Good, clean room; tidy hotel, efficient staff. Hotel is right by the mall and freeway, tons of restaurants and shopping, central to TO. Good amenities. We did not eat breakfast in the restaurant, but it was a good option.

    « excellent experience »

    My company and staff always enjoy our stay at this hotel. I had a minor issue at the front desk, but, because of their professionalism and attention to making my stay an enjoyable one, the issue was resolved in a heart beat. Mr. Wang and Mr. Slama were very helpful and friendly. They exemplify how a great hotel should operate with the focus on excellent customer service. My staff and I look forward to many more stays at this fine hotel.

    « Could be great, but... »

    Bumpy start at check-in with inattentive clerk who was also snarky. All other desk staff were extremely professional during our stay. Our room was a little cramped and the bathroom was small, but everything was clean. They advertise a "heated pool", but it was NOT and the hot tub was warm but not hot and the jets were weak. We were disappointed by this. Breakfast in the attached restaurant is good but overpriced even with the $7 coupon from the desk.

    « Kelley Hunter »

    I stayed there for a total of six month and I had a great stay. Being away from my family gets very lonely at times. It's always good when you go down to the front desk to get an extra coffee or just to say hello you always get a happy face with a big smile and always want to make your stay a pleasant one. Being that I've stayed there so long I got know the staff that works here and my thanks for such a pleasant stay go out to Bug Guy "Robert", Sara, Kasha who doesn't work there anymore and New Guy "Sam I Am". I can't forget about the GM there I don't remember her name and I apologize to her for that, but that's good thing too. Because, that means during my stay I never had to to complain about anything so I really never had to see her about anything bad other than to say good morning or hello in passing. Great Staff!!!

    « Great place to stay »

    It's perfectly located to California Lutheran University and the Reagan Library not to mention a short drive to the Pacific Ocean as well as Santa Barbara. There is a beautiful botanical garden nearby as well as shopping malls galore. And breakfast is included.

    « This is a good place to stay in Thousand Oaks »

    We stayed here overnight to attend a play at the Theater in Thousand Oaks. This Best Western was about 2 miles from the Theater. It was also near the nice Oaks shopping mall and many really nice dining options. I recommend it highly.

  • 4
    « A nice new find. »

    I travel extensively and stay almost exclusively at Best Westerns. This location really isn't located in the most ideal city for me (based on my travel schedule) but I will make a point to stay here now whenever possible. Easy to find, GREAT parking, very pleasant and professional staff, restaurant on-site and some nearby. After 3 separate stays in as many months I'm finding the rooms to be very quiet, clean, and everything working properly. Great WiFi signal too. My only negative is they do not have coffee in the morning in the lobby. The packaged coffee in the room is pretty good, just remember to bring bottled water so you don't have to use the tap water.


    Very happy and satisfied with my overall stays at this hotel. The front office staff are friendly and accommodating. My room was very spacious, almost felt like an apartment. We ordered breakfast at the Camboni Restaurant and the food was, to our surprised, really good.. especially the pancake!

    « Great Customer Service, Very Relaxing, Nice Room »

    Last week, I had major dental surgery and was required by my dentist to stay 3 miles from the dental office. Rooms were available at the Best Western Plus so I booked a room. From start to finish, it was a pleasant, relaxing experience. I made the reservation online with and that was smooth and easy. When I checked in, Sarah was at the front desk and she couldn't have been more polite, efficient, patient and friendly. My friend, who was with me because I had been under anesthesia, and I went to the room. Nice room: clean, cozy, well kept, nice tv and cute individual coffee maker with coffee and condiments provided. Bathroom was nice: shower was comfortable and clean, plenty of towels, hairdryer, Kleenex. There were actually 2 sinks in my room, which was a 2 Queen Deluxe, which made it easy for 2 people to get ready in the morning. Plenty of channels on the tv including HBO and HGTV which I love. Then we went to the pool and Jacuzzi - both were clean and lovely. The hotel also has a nice, cozy small lounge with several computers, a massage chair, couches and a fireplace. My friend worked on one of the computers for a couple of hours and was very appreciative of that. Then we went to dinner at the attached restaurant Camboni's. I had the best pasta dish EVER: Pappardelle Alla Carbonara (but I requested Angel Hair noodles instead). Nice, friendly, accommodating service. Worth the price. When I went to bed, the bed was cozy; just wish the pillows were bigger. There was some freeway noise but it didn't really bother me and I brought ear plugs as backup and that worked great. In the morning, we got our $7 breakfast vouchers. Breakfast was similar to what you would expect at most hotels. Check out was smooth with no line. I would definitely stay here again if I needed to! Thank you, Sarah, for making the stay so enjoyable!

    « Hotel stay »

    The stay at this hotel was great and met all of our needs. The check in staff was excellent and were able to give us a room even though we were checking in quite early. The lobby area was very nice, the room was nice and clean and checking out was very easy. The hotel is located quite close to the freeway so made it nice to find and get back on the freeway the next day. I would definitely stay here again.

    « Beautiful and unexpected service »

    We are so impressed with the service and the cleanliness of this hotel. Everyone was so helpful and the rooms, and hallways and grounds are immaculate. Felix is well liked by his employees and it reflects in a happy, peaceful environment. If you are going to the Reagan Library, it is just a few miles up the freeway north, There is a very good breakfast on property,& we will look forward to staying here again. As a travel agent, I am very picky, and I loved this hotel.

    « Great place to stay in Thousand Oaks, California! »

    We have enjoyed staying at this Best Western Plus every time we visit our daughter and son-in-law! It has always exceeded our expectations. The rooms are clean and comfortable and have great amenities! Quiet location makes for a great nights rest! The location is close to freeways, shopping and restaurants! Will always stay here when we visit California!

    « Scary and disappointing »

    First, I arrived in the evening and did not feel safe. Not all parking is well lit and I was on the back side of the property. The room was musty smelling and old, the mattress is like sitting on cardboard. I don't know why others rated this hotel so highly - perhaps they are looking for inexpensive motel-type accommodations for vacation. The room seems clean, but it is old worn smells...old. Oh, and awesome, I just found out the remote doesn't work. I only stayed here because literally everything else was sold out. EVERYTHING. To add insult to injury, I paid extra for a room type with a king bed and guess what? two queens. I will never stay here again, I'm checking out early and moving somewhere further away that will hopefully be safer and less smelly.

    « just ok! »

    this was a convenient location and decent cost for us while in the area. The cleanliness and service was ok, nothing to brag about. It seems as though they are stuck in the 90's- def recommend some renovations. Pictures should on their website are professional.

    « A Nice Property »

    We had requested a non-smoking, ground-level, room, and the request was satisfied, even though we arrived later than expected. The room was nicely appointed, and was quickly warmed, after determining that the heater was off. After a long drive, it was a good idea to use "the facilities", but, upon depressing the flush handle, we were disappointed. I called the desk, and they immediately sent a maintenance person, who fixed the problem. The bed was one of the more comfortable ones that I have used. The better surprise were the pillows; most hotels use soft, squishey, pillows, but these had sufficient support, so that I didn't feel like I was being suffocated. Also, we used the wifi, and according to my testing, the download speeds averaged around 3.8 Mbps, quite sufficient to my needs.

    « Very good hotel-Will stay there again »

    Hotel was excellent but the designer of the new commodes does not understand hydraulics--the water tank must be above the commode-not at same level for a proper flush.. Ours continued stopping up--had to use the public toilet where the water tank is above the commode for a proper flush

  • 1
    « Worst customer service »

    I will never ever stay here again! At 11:15 pm, I flushed the toilet before even using it for the first time upon checking in and it almost overflowed. I called the front desk to report it and spoke with SAM. He said maintenance is gone so he will make a note of it. I asked to be transferred to a different room. He said he had to put me on hold because he had 5 people standing in front of him. I waited on hold for 15 minutes before deciding to go to the front desk. There were 2 workers there, including Sam. He wasn't helping anyone and he said he was just calling me back. I don't believe him. He said he was giving me the last room as if he was doing me a favor. I don't appreciate his condescending attitude either. He asked me how long it will take me to get my stuff out of the room I will be vacating because he can't have two keys for two rooms floating around. At that point I was just getting upset because instead of getting an apology I have to listen to him ask me stupid questions. His co-worker was no help; she looked at me and sort of rolled her eyes. She looked so unkept and she just rolled out of bed! I have stayed here several times but because of this terrible experience I would be taking my business somewhere else!

    « great value »

    For a room in the $100/night range it was excellent. Room was nicely decorated and had all necessary amenities for a 1 night stay. It's right near the freeway but no problem on the noise, it's a great spot for a family stay or a getaway when you're not wanting a full resort experience with the attendant high prices.

    « A guest feels welcomed »

    We travel a lot for business. We encounter all types of service. From the time we walked through the door to the morning we checked out, we felt like they wanted us to stay; we were welcomed with a smile, care and concern... as well as invited to please come back at check out. They were what customer service should be.

    « Christmas Day Stay »

    Overall very pleased.Room very quiet even on freeway side. Outside of hotel quite noisy, however. Pool and spa used and temperatures were great. Prices significantly less than Hampton Inn for just about the same benefits. Would have liked to have the free breakfast and/or dinner happy hour. The breakfast voucher is an excellent idea.

    « Nice clean hotel with a very good staff »

    I stay here at the Thousand Oaks Inn about once a month and I like it quite a bit. It is a hotel/motel style layout with a large central court and the rooms exiting to the inner (outdoor) courtyard. Clean rooms and an excellent staff at a reasonable price make this my go-to place.

    « Terrible breakfast »

    Don't expect a good breakfast. It was the worst ever. Cost an additional $16.00 after using the 2 $7.00 vouchers provided by the hotel. That was for 2 eggs, fried potatoes and juice. The grab and go was one muffin and a old apple for the $ 7 voucher. Eat somewhere else.

    « Worst Best Western on west coast! »

    Stayed for one night for my wifes birthday. Went to dinner and Christmas concert. Came back to room late. I stripped the bed to make sure it was clean after seeing a Q-tip along the side of the bed. The bed was lumpy and when we sat on the couch it squeeked every time we moved. Unbelievable!!! I have used this chain of hotels regulary for the last few years. But this one in Thousand Oaks CA is very bad. I reported it to the front desk with no recourse.

    « Older style motel, but rooms are great. »

    A bit daggy on the exterior (1970's atrium style motel), but once in the rooms you'd never know it. Our room was modern & v comfy, the beds were very comfy, the sheets satin striped cotton & there were ample pillows. There was a big flag screen tv with loads of channels, a fridge & iron. The bathroom was modern and well equipped, although the water pressure was a little low (those with long or very thick hair will understand the significance of that!). The staff are friendly and helpful and you can use the computers & printer in the lobby for free. We would definitely stay there again, especially if the room rate remains so reasonable.

    « Clean and solid. »

    Its a Best Western at it's almost best. A Grand Ol Dame of a property working around the clock succesfully maintaining her glamore, though she could use a few modern updates in room fixtures for the current state of technology. Most of us haave a need for USB ports, and a 'power conex' on the desk would be a boon. Other than that it works.


    This hotel always has excellent front desk service. Great amenity to have a voucher for breakfast. It is situated off the freeway and accessible to restaurants. Do not get room facing freeway; sounds from freeway all nite. Best value for the money.

  • 5
    « Always a nice place »

    I have stayed here several times while on business. The rooms are nicely appointed and up to date. I like a firm bed and so far I haven't been disappointed. I like the layout of this Inn, with balconies and open atrium in the center. The restaurant attached to the Inn, called Carboni was the only drawback, everything tasted the same with no flavor. Only ate there once, service was okay, never went back to that restaurant. The staff is always friendly.

    « Would recommend »

    Staff seemed good, nice location, lots of shops and chain restaurants a 5-10 minute walk or a 2-3 minute drive away. Great place to stop over. Only issue was when the room next door showered, the water pipes were extremely loud in our room. We were on the ground floor. I would however stay again

    « Okay, but could use some work »

    I stayed one night and found the following problems. First, there is no coffee in the lobby and the breakfast wasn't available until 7am. I had to drive to a local coffee place and then go back to my room. Not acceptable. The bathroom fan runs on a timer and the room occupant has no control over it. The shower head was okay but the water pressure was very strong and again, no way to control it. The front door of the room leaked cold air and was in need of weather stripping. This is an older hotel and needs work. This is not one of the better Best Westerns that I've stayed in.

    « Great place to stay »

    I have stayed as the Best Western Thousand Oaks Inn several times and I find it a perfectly nice place to stay. VERY helpful and friendly staff. Decent room for the money and clean. It is a hotel/motel type layout with an interior courtyard with some palm trees and a gazebo. Location is perfect for me as it is close to work, mall and highway.

    « Great stay for a fair price »

    Best Western Thousand Oaks, CA is a nice places to stay when I'm in the area on business. They see to your every need and the hotel was recently renovated. Front desk staff are friendly and helpful seeing your stay meets your needs and expectations. Rooms are accommodating and the internet is good-providing a business link for emails.

    « Don't come here »

    Where to start check in process was ok. This place should be ranked zero! Suzanne or whatever your name is. Don't be rude when answering the phone! If you don't know how to be in a hospitality position you should leave! Customer service is key not ignoring people and being on your phone!! Get more intelligent people! Every time I come here Kasia is amazing!!! Keep her she actually knows what she is doing. The best one there! Get better management cause Suzanne has no class!

    « Weekend trip »

    Check-in was easy and efficient, bed was comfortable, bathroom bigger than I normally see, pool was nice especially at the end of the day, patio just outside our door ( with a gazebo, lawn chairs/ tables, lighting) nice to relax in, for breakfast we were given $7vouchers to connecting restaurant, room cleaned everyday before we headed back, one of nicer hotel I've been to, shopping mall nearby. Amenities: Flat screen Tv, microwave, small fridge, free pool towels, DVD player, free parking & WiFi, outdoor pool & jacuzzi, library sitting room (massage chair $), ice/ bucket, free shampoo/ conditioner,

    « Disappointed »

    We have stayed at this hotel 4 times before but this time we were disappointed with our experience. The room was not very clean, the AC went on and off all night and it is only 5 feet away from the bed. The value was good but I am not sure we will return. I would rather have a good night's sleep and pay a little more.

    « A real enjoyable place »

    We try and stay here when we are in town. The service is excellent every time and that was no exception this time. The staff went over and above to make our stay comfortable and convenient and even when we extended our stay they accommodated us. The room is very quiet and comfortable and plenty of room.

    « Trip »

    Hotel is nice and clean and quiet. Breakfast at restaurant is ok, limited selection on the high side for price. Staff is always cleaning and easy to find if you have a need. There are restaurants, stores close by and easy freeway access

  • 5
    « Superb Best Western in a Great Location - Stellar Staff »

    We enjoyed a two night stay at the Best Western Plus Thousand Oaks Inn. We had a very comfortable king size room with sleeper couch. The hotel is in a very god location for Thousand Oaks. Its right next door to The Oaks Shopping Center with shopping, movies, cafes and restaurants. Its also easy access to the 101 Freeway. Its also a very easy drive to the Civic Center and Civic Arts Theater. Air conditioning worked very well. We were there when temperatures were 105 or so high for the day; but yet the air conditioner cool and comfortable. The room is nicely decorated. Waters were in the room. There is a microwave and refrigerator. Parking is easy to find; one does need to put a parking note in the window of their car when one parks. One gets this when they check into the Best Western. In terms of check-in, staff was friendly and superb. Check in went quickly and very good directions about parking, room location, and breakfast. Breakfast is a $7 coupon towards breakfast at the restaurant (Camboni) adjacent to the front lobby area. We had superb breakfasts such as Italian french toast and coffee. Yum! If one kept the balcony door open, there is some freeway noise. We were on the 4th floor, but with the door shut, its fine. We slept very well. Best Western Plus Thousand is a very good place to stay with very reasonable rates. We also found it easy to drive to the Santa Monica Mountains and on to Malibu beach area. Its also a very easy drive to the Reagan Presidential Library. There is an outdoor swimming pool. There are also very pretty flowers planted around the hotel. Staff is superb.

    « Friendly, relaxing, enjoyable »

    The hotel grounds featured a fountain in a beautiful flower garden where hummingbirds came to drink and bathe - watching them made us happy. We could hang out poolside where we often had the whole area to ourselves. An outside bench and ashtray near the garden were provided for the convenience of smokers (instead of the usual surly direction out the exit to the parking lot). The staff were very friendly and helpful, especially Sarah and Myra. Only issue we had, if you can call it an issue, was the adjoining Italian restaurant Camboni's, where guests could breakfast but not have lunch or dinner because it was usually closed after noon. Was that for the convenience of its mob owners, so they could discuss their gangland plans in privacy? Hmmm.

    « Needs Updates »

    Some updates had been done to room but could still see water damage in bathroom and toilet wan't even installed correctly. Bathroom smelled terrible. Internet did not work. Bed and pillows were comfy though.

    « Excellent staff »

    We have been to this hotel on several occasions. The hotel is clean and comfortable. Great location with the shopping mall close by. But we especially wanted to express how we were treated at the front desk. Kelly, helped us several times. When we tried to stay another time but couldn't due to the hotel being fully booked, she went out of her way to get us a reservation at another near by hotel. Awesome. She is an excellent employee. Also, we wanted to bring up Myra who was very helpful to us also. We plan to go back to the Best Western Plus Thousand Oaks Inn whenever we are in the area. Thank you again. Lisa

    « Very pleasant hotel »

    This is an attractive, clean, and comfortable hotel. It was perfect for our trip out west to attend a wedding (only a 12 min drive to the wedding venue). The hotel staff was very friendly and couldn't have been more helpful. DVD players in the guest rooms are a nice extra (free DVD library in the lobby)!

    « Nice place to stay »

    This hotel is clean, nice bedding, great staff, refreshing pool & hot jacuzzi. It's close to a large mall and other places nearby for shopping & eating. It's also easy to locate; just off the 101 freeway.

    « College Drop-off »

    My husband and I stayed here while we got our son off to a local college. The hotel was very comfortable and the restaurant within the hotel was very convenient on those morning we needed to be out early.


Getting to the hotel ...

All directions
·From: The North. Take Highway 101 South to Thousand Oaks, Exit Moorpark Rd. Turn left onto Moorpark Road. Go to the next street, turn left onto W. Thousand Oaks Blvd. Best Western Plus Thousand Oaks Inn is around the bend on the right. ·From: The South. Take Highway 101 North to Thousand Oaks, Exit Moorpark Rd. Turn right onto Moorpark Road. Go to the next street, turn left onto W. Thousand Oaks Blvd. Best Western Plus Thousand Oaks Inn is around the bend on the right. ·From: The East. Take Highway 118 West to Highway 23 South. Merge onto Highway 101 North and immediately Exit Moorpark Rd. Turn right onto Moorpark Road. Go to the next street, turn left onto W. Thousand Oaks Blvd. Best Weste...

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