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Best Western Hotel Inn at Sundance, Sundance

4.0/5  - basé sur 284 notations.
2719 E Cleveland Street, 82729, Sundance, United States - See map

Welcome to Best Western Inn at Sundance! Devil's Tower is a short drive away from our Sundance hotel, and there's plenty of natural beauty to soak in around here. Whether you're here for the Sturgis® Bike Rally or to visit nearby Deadwood, South Dakota, our Sundance hotel is conveniently located close to everything. Vore Buffalo Jump is another attraction that keeps many guests returning to our property. Getting away from it all really means something here, but that doesn't mean you can't have the best customer service and luxury bedding while you're at it. Our location, close to Mt. Rushmore and Sturgis®, is unbeatable. Conveniently located off of I-90, it's easy to get around the area and explore. However, many guests prefer to stay right here and enjoy a relaxing vacation. The indoor pool and hot tub is the perfect place to rejuvenate, and you can start each morning with a free full breakfast complete with all you can eat waffles, biscuits & gravy, fresh fruits, pastries, a selection of cereal and 100% gourmet coffee or four types of juices. The Mustang Rally in Sturgis® always draws a crowd, and the Corvette Convention in Spearfish is one for the record books. If you're into scenic rides and great cars and bikes, our Sundance hotel is close to a number of rallies. However, that's not the only appeal to the region. The Deadwood Jam is an annual event that everyone looks forward to, and our property is located in the heart of Sundance County-where the Sundance Kid got his name. There's plenty of outdoor recreation nearby, like hiking, fishing, biking, snowmobiling, and skiing. For guests staying at our Sundance hotel on business, you'll feel right at home. Employees of Crook County Hospital, Rare Earth Resources, and the Wyoming Department of Transportation all consider us their home away from home. As the county seat, many people are here for business with the court house, too. Reserve your room at Best Western Inn at Sundance today!

Best Western

Hotel Inn at Sundance

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Hotel advantages

  • Indoor pool
    Indoor pool
  • Free parking
    Free parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Partner
 
based on 284 guest reviews
NOTE ISSUED
Excellent
116
Very Good
108
Average
40
Poor
9
Terrible
11
REFER TO NOTICE
Business Business
31
Couples Couples
87
Family Family
118
Friends getaway Friends getaway
26
Solo travel Solo travel
13
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nancy was Awesome!!!"

4
10/07/2018

Pulled into the wrong driveway with my 15ft U-Haul with a trailer in tow, unable to turn around myself, so Nancy, bless her heart, did it for me. She was unbelievably helpful and curteous and had a great sense of humor. If I ever find myself traveling through the Sundance area again I will make it a point to stay at this hotel!

Dione' M, General Manager at Best Western Inn At Sundance, responded to this review
Thank you for taking a few moments to review your stay with us at the Best Western Inn at Sundance. We are glad to hear that your stay with us was memorable. We think Nancy is pretty awesome as well....thank you!

"Pleasantly Surprised! "

5
05/07/2018

We were not sure how we felt about the hotel being next to the highway and a gas station. We went inside where we were pleasantly surprised by how clean and nice it was then we were happily greeted by Nancy. She was AWESOME! Nancy helped us with some dinner options and gave us some great ideas of family things to do! We did have one issue, we are a family of 4 and when we got to the room there were only 3 bath towels. I let Nancy know and she promptly brought us up another set of towels. No worries! The breakfast was fantastic! We only stayed one night but when we come back We will definitely stay here! Thank you Nancy for making us feel at home!

Dione' M, General Manager at Best Western Inn At Sundance, responded to this review
Thank you so much for choosing the Best Western Inn at Sundance for your stay! We are always happy to hear that our guests found their stay with us memorable! I will pass along to Nancy how happy you were with her suggestions. Thanks again!

"Best Experience!"

5
05/07/2018

From the lovely staff to the great breakfast, clean pool and hot tub, well appointed room, this was our most pleasant experience at a Best Western. We typically stay in Marriotts and that was not an option in Sundance — and we are so grateful now that this was the case. The staff especially made this an exceptional experience. Nancy who checked us in was great and friendly, and very patient with our roadweary children, who immediately got into the pool. Bobbie took excellent care of us at breakfast and was a joy to visit with. My husband had a work situation and the woman at reception during the day was faxing things for him and super helpful. We even had to turn around after we left to retrieve a forgotten item for our youngest child, and housekeeping was great as well. We'll be back if we ever come through again!

Dione' M, General Manager at Best Western Inn At Sundance, responded to this review
Thank you so much for your kind words! We are so happy to note that your stay with us was memorable and enjoyable and hope you will stay with us again! Thank you for choosing the Best Western Inn at Sundance for your stay.

"work weekend"

4
02/07/2018

The room was clean and there wasn't very much noise. Nancy at the front desk was very helpful and friendly. The hot tub was nice after a day of working. I enjoyed my stay and would recommend this hotel to other travelers.

Dione' M, General Manager at Best Western Inn At Sundance, responded to this review
Thank you for taking a few minutes to review your stay with us at the Best Western Inn at Sundance. We are happy to hear that you found your stay enjoyable and hope you will stay with us again should the opportunity arise.

"Nice place to stay"

5
30/06/2018

This is a nice hotel in Sundance. Quiet room with a comfortable bed and pillows. Breakfast is very good. Front desk staff was nice and friendly. We stayed two nights and then a third night two days later on our way back from Yellowstone. The first two nights the pool was wonderfully warm. The third night it was way too cold! That was the only disappointing part of our stay. We will stay again.

Dione' M, General Manager at Best Western Inn At Sundance, responded to this review
Thank you so much for taking a few minutes to review your stay with us at the Best Western Inn at Sundance! We are always happy to hear that our guests enjoyed their stay with us. We hope you will come back and stay with us again soon!

"Great Stop!"

5
25/06/2018

Nice place to stay while we visited Devils Tower. We checked in and asked for a ground floor room. They were happy to accommodate us. Great breakfast in the morning with the best flavored coffee on the whole trip! Pool area was nice with a HOT spa that we sure enjoyed after a day of hiking in the cold rain.

Dione' M, General Manager at Best Western Inn At Sundance, responded to this review
Thank you so much for taking a few minutes to review your stay with us at the Best Western Inn at Sundance! We are happy to see that you enjoyed your stay with us and hope you will stay with us again. Thanks again!

"Nice hotel in a very small town."

5
10/06/2018

Sundance is a very small town. There are no chain restaurants or box stores. Just a lot of locally owned places. The Best Western was clean and nice, and very conveniently located near Devils Tower. The breakfast in the morning was very nice. The hotel was quiet and the staff was friendly. We stayed for about 12 hours and then we moved on. It was a pleasant stay.

Dione' M, General Manager at Best Western Inn At Sundance, responded to this review
Thank you so much for taking a few minutes to review your stay with us at the Best Western Inn at Sundance! We are happy to hear that your stay with us was memorable and sincerely hope that you will stay with us again in the near future.

"Sundance Best Western"

4
27/05/2018

It was a small town. Motel was very nice and easy to find - right along the freeway. Couldn't find a restaurant to our liking and not many in the town. So we just picked up a sandwich at the gas station next door. Motel was a little more on the expensive side. Front desk help was very nice.

Dione' M, General Manager at Best Western Inn At Sundance, responded to this review
Thank you for taking a few moments to review your stay with us at the Best Western Inn at Sundance. We are happy to hear that your stay with us was pleasant and hope you will stay with us again should the opportunity arise. Thank you!

"Nice place to stay on the way to Yellowstone and close to Devils Tower."

5
24/05/2018

We ended up getting to the hotel hours before normal check in time but the manager cheerfully helped us move our reservation around and we added a room so we could leave everything in the rooom before going to Devils Tower. Nice and clean rooms, pool and spa are clean but nobody was using them. The “neighbors” are quiet as it's a small herd of black angus cattle.

Dione' M, General Manager at Best Western Inn At Sundance, responded to this review
Thank you for taking a few minutes to review your stay with us. We are happy to hear that your stay with us at the Best Western Inn at Sundance was memorable and hope that you will come and stay with us again soon!

"quiet and restful"

5
27/12/2017

this hotel was so clean and friendly. Not your downtown 5 star place but they sure made you feel like it was. Everything a tired traveler needs, great beds, good size rooms, pool, hot tub, breakfast, coffee all day and quiet. They also help with those pets some can't live without. If you stay here please order from Cowgirl pizza, fast friendly and oh so good. thanks for a nice break from my 2,000 mile drive, see you and the way back tammy from frazee

Dione' M, General Manager at Best Western Inn At Sundance, responded to this review
Thank you Tammy H for taking a few moments to review your stay with us! We are always happy to hear that our guests found their stay memorable and enjoyable. We look forward to seeing you again! Safe and happy travels!

"Peaceful view"

5
21/12/2017

This location has a very peaceful view. We recommend a stay here for anyone traveling this area. Postcard quality views, peaceful location and convenient location. Great parking area and welcoming entrance.

Dione' M, General Manager at Best Western Inn At Sundance, responded to this review
Thank you for taking a few moments to review your stay with us. We are always happy to hear that our guests found their stay at the Best Western Inn at Sundance memorable. We hope we have the opportunity to see you again in the near future. Thanks again!

"pool and hot tub was down more than up!"

3
24/11/2017

Have been staying here for eight years, the price is always going up and the pool and hot tub are down for repairs or maintenance. It would be nice to be able to use the things I'm paying for.When you spend all day out side the hot tub is very important to me, the staff is always great!

Dione' M, Manager at Best Western Inn At Sundance, responded to this review
Thank you for your loyalty! We appreciate your history with us and want that to continue! We apologize for the issues with the pool and hot tub, but unfortunately there are times that it becomes necessary to close them temporarily for maintenance and/or cleaning. Please accept our apologies for the inconvenience! We hope you will come and stay with us again!

"Best hotel in town"

4
11/11/2017

Didn't have very high expectations for a decent hotel in such a little town but it turned out better than expected. Relied on other reviews and glad we made the choice. Traveling with dogs has its challenges and this place was very pet friendly and accommodating. Has a decent area to walk them, even provides waste bags. We kept our dogs leashed though because of all the deer wandering around the area. Nancy, the receptionist, was extremely helpful and hospitable with check-in and whatever else we needed. The room was comfortable enough, maybe a little dated but still nice. Nice pillows and comfortable mattress. Was lacking a tv channel guide and our bathroom sink was slow draining but staff was aware and trying to rectify. Hot and cold breakfast was very good, nice selection and plenty of seating. Nice attendant who was very attentive and kept breakfast area clean and supplied. Would definitely stay again.

Dione' M, General Manager at Best Western Inn At Sundance, responded to this review
Thank you so much for taking a few minutes to let us know how you found your stay with us! We are always happy to hear when our guests find their stay with us enjoyable and memorable. We hope we have the opportunity to have you stay with us again in the very near future. Thanks again!

"Nice hotel for one night"

3
29/09/2017

Nice friendly staff and clean, comfortable rooms. A bit noisy if you stay in an odd numbered room as there is a lorry park that side and they arrive late and start early. Very isolated - you have to drive to any restaurants in Sundance which is about a mile away. Very quiet town as well - only just over 1,000 residents. If you are passing through, this hotel is fine. Not good for a stay longer than one night.

Dione' M, Manager at Best Western Inn At Sundance, responded to this review
Thank you for taking the time to review your stay with us. We are happy to hear that overall, your stay with us was enjoyable and hope you will stay with us again should the opportunity arise. Thanks again for choosing the Best Western Inn at Sundance for your stay.

"Great property"

5
20/09/2017

We were traveling late, checkin went smoothly. We thought it was a newer property because of the condition outside and inside. Highly recommend this property. Only draw back for some might be no elevator.

Dione' M, General Manager at Best Western Inn At Sundance, responded to this review
Thank you for taking the time to review your stay with us! We are always pleased to hear that our guests were happy and that they enjoyed their stay. Thanks again for staying with us and hope you will stay again.

"Clean and special"

5
17/09/2017

After a previous experience with a BW hotel, we were hoping this stay would be better. We were totally impressed with not only the professionalism of the staff but how well maintained this hotel was kept. I would recommend this hotel to anyone, and while you are there stop in and visit with the breakfast lady, you will find it very rewarding.

Dione' M, Manager at Best Western Inn At Sundance, responded to this review
Dione' M, Manager at Best Western Inn At Sundance, responded to this review, Sep 11, 2017 Thank you for taking the time to review your stay at the Best Western Inn at Sundance! We are always happy to hear that our guests enjoyed their stay with us. We feel that our staff is one of our greatest assets and we thank you for your recognition! Thank you again for staying with us and hope you will stay with us again in the near future.

"5 star"

5
15/09/2017

Easy to access from hwy. Place is a diamond in the rough. Staff were great....very friendly...made us feel right at home. The rooms are large and clean...nice pool and hot tub....and the morning breakfast better than some eaten at restaurants! will look for B.Westerns on next road trips!

Dione' M, Manager at Best Western Inn At Sundance, responded to this review
Dione' M, Manager at Best Western Inn At Sundance, responded to this review, Sep 11, 2017 Thank you for taking the time to review your stay at the Best Western Inn at Sundance! We are always happy to hear that our guests enjoyed their stay with us. We feel that our staff is one of our greatest assets and we thank you for your recognition! Thank you again for staying with us and hope you will stay with us again in the near future.

"Site seeing"

4
12/09/2017

We stayed here because it was so near all the things we wanted to see. Such as the Crook County Museum, Devils Tower, Spearfish Scenic Byway. We also went Mount Rushmore and Drove into Deadwood. We had a very good ride through the Bad Lands in South Dakota also, where we saw many wild animals such as Buffalo, sheep, coyotes, prairie dogs and antelope.

Dione' M, Front Desk at Best Western Inn At Sundance, responded to this review
Thank you for taking the time to review your stay with us. We are always happy to hear our guests enjoyed their stay with us. We hope you will stay with us again if you are in our area.

"Super Friendly Hotel"

5
10/09/2017

We arrived to find the desk staff friendly and helpful. The room was well kept and spotless. The breakfast staff was welcoming and she was attentive to all the guests needs... from a warm crisp waffle to a clean napkin. Great gal to have representing the hotel.

Dione' M, Manager at Best Western Inn At Sundance, responded to this review
Thank you for taking the time to review your stay at the Best Western Inn at Sundance! We are always happy to hear that our guests enjoyed their stay with us. We feel that our staff is one of our greatest assets and we thank you for your recognition! Thank you again for staying with us and hope you will stay with us again in the near future.

"Very good overall"

4
04/09/2017

Good shower. Good counter space in bathroom, and good bathroom lighting. Fine bed. Computer desk. Main room lighting could have been better. Very dark in the corner where I put my suitcase. Close to interstate. Staff very friendly and helpful.

Dione' M, Manager at Best Western Inn At Sundance, responded to this review
Thank you so much for taking the time to review your stay with us! We are happy to hear that you enjoyed your stay and hope will stay with us again should the opportunity arise.

"Friendly staff, nice hotel"

4
04/09/2017

We were just passing though but enjoyed the Best Western Sundance. Nice clean room, hot tub and pool. Breakfast was average for a Best Western consisting of eggs, waffles sausage,cereals, yogurt, etc. Hotel staff were friendly and helpful.

Dione' M, Manager at Best Western Inn At Sundance, responded to this review
Thank you for taking some time to rate your stay with us. We are glad that you enjoyed your stay and hope you will stay with us again. Thanks again!

"Great overnight get away"

5
04/09/2017

After riding the motorcycle all day the room was so comfortable to arrive to. Our room was ready and staff checked us in an hour early. Room was clean, bed & pillows so comfy. Pool was a bit cold; thought it would be heated, but after coming in from 95 degree heat it cooled us off fast. Too cold to swim around - dip in and get out. Breakfast was yummy. Food hot and tasted good.

Dione' M, Manager at Best Western Inn At Sundance, responded to this review
Thank you for taking the time to review your stay with us! We are very happy to hear that your stay with us was enjoyable! We hope you will stay with us again in the near future. Thank you again!

"Totally recommendable hotel"

4
02/09/2017

We stayed here for one night on our way from Devils Tower to Yellowstone. We had a 2-bed room which was pretty big. The bed was comfortable and everything was clean. Breakfast was ok. The lady from the front desk was very helpful regarding our questions we had about entering Devils Tower. Thanks again for that!

Dione' M, Manager at Best Western Inn At Sundance, responded to this review
Thank you for taking the time to review your stay with us. We are always happy to hear that our guests found their stay with us enjoyable! We hope that the rest of your journey was memorable and hope you will stay with us again. Thanks again!

"Friendly and comfortable"

5
25/08/2017

Nice friendly hotel, super comfy and spacious room. Very pet friendly. Great price compared to nearby Spearfish and Rapid City during the summer tourist season. Close to Devil's Tower too. Overall, a wonderful resting place on a cross country trip.

Dione' M, Manager at Best Western Inn At Sundance, responded to this review
Thank you so much for your wonderful review about your stay with us! We are so glad that your stay was memorable and sincerely hope that you will stay with us again should the opportunity arise! Thanks again!

"Awesome customer service,"

5
22/08/2017

It was 10:00 P.m. Last night and we were desperately seeking a hotel room. Nancy did not have any rooms available. But she called a hotel 50 miles away to see if they had any rooms available. We were able t book a room over the phone. Thank you so much Nancy for taking the time out of your busy night to help complete strangers! You are wonderful!

Dione' M, Manager at Best Western Inn At Sundance, responded to this review
Thank you for your awesome review, even though you were not able to stay at our hotel! We will make sure that Nancy is made aware of your thoughtfulness. Thanks again!

"Comfortable, clean, good sleep"

5
08/08/2017

Great place to stop while touring the Black Hills and Devil's Tower. Staff were great, especially the interesting lady who ran a great breakfast room. She added depth to our experience. It was nice being next to the field with horses to pet. The property is older but well maintained, and easy to find and lots of parking.

Dione' M, Manager at Best Western Inn At Sundance, responded to this review
Thank you for taking the time to review your stay with us! We are very happy to hear that your stay with us was memorable and hope we have the opportunity to have you stay with us again in the near future. Thanks again for staying with us at the Best Western Inn at Sundance!

"Nice property close to I-90"

5
01/08/2017

We have stayed at this property a number of times, it is near family we have in the area, the property is well kept and staff is always friendly. A Complimentary breakfast is offered daily. We always appreciate that Best Western provides such generous rewards for frequent guests.

Dione' M, Manager at Best Western Inn At Sundance, responded to this review
Thank you for taking the time to review your stay with us! We are happy to hear that your stay with us was memorable and thank you for your loyalty to Best Western. We are looking forward to seeing you again.

"Very nice. Convenient."

4
29/07/2017

We stayed on our way to Devil's Tower which was about an hour away. The room was big with a mini fridge. We were assigned a 2nd floor room but then asked for a 1st floor and they happily switched us. My kids enjoyed the pool. Breakfast was good. I recommend staying here.

Dione' M, Manager at Best Western Inn At Sundance, responded to this review
Thank you for taking the time to review your stay with us! We are happy to hear that you enjoyed your stay with us and hope we have the opportunity to have you stay with us again in the near future. Thank you again for choosing to stay at the Best Western Inn at Sundance.

"Best Western Sundance"

4
23/07/2017

The hotel was very nice. The room was spacious, clean and offered a microwave and fridge. The air conditioner screamed on the cooling setting and I had to turn it off, but I didn't report this till the morning, as the night was bearable without it. The hotel is located off the interstate so had little highway noise. The staff were very helpful and friendly.

Dione' M, Manager at Best Western Inn At Sundance, responded to this review
Thank you so much for taking the time to review your stay with us. We are happy that for the most part, your stay with us was comfortable. Thank you for staying with us and we hope we have the opportunity to have you stay with us again in the future.

"Nice hotel, nothing super special"

3
22/07/2017

Stayed on road trip out to Yellowstone. This hotel came up in a search of Gillette. Wish I'd done more research because it's a good 50-60 miles east of Gillette, which only added more to the next leg of our trip. Be aware. Hotel was nice - clean and maintained, nothing amazing or that memorable.

Dione' M, Manager at Best Western Inn At Sundance, responded to this review
Thank you for taking the time to review your stay with us. We hope you enjoy the rest of your trip and thank you for staying at the Best Western Inn at Sundance.

"Would We Stay There Again? Absolutely Yes!"

5
16/07/2017

No problems what so ever and friendly staff that I felt wanted to be there to help us. At check in we received a flyer with recommendations of restaurants in the area. That was nice. Our room was nice. They even had special remotes for the television that had been designed to be cleaned for the guests. Nice touch with all the hoop la la about filthy remotes out there. We didn't use the pool but a couple in our party did and enjoyed it. The breakfast area was very nice and spacious. There was plenty of items to choose from and was attended well by staff. Would we stay there again? Absolutely. I think that says it all. Enjoy your travels.

Dione' M, Manager at Best Western Inn At Sundance, responded to this review
Thank you for taking the time to review your stay with us! We are so happy to hear that your stay with us was memorable and hope you will stay with us again in the near future. Thank you again!

"Great Place"

5
15/07/2017

The hotel was clean, comfortable with a wonderful pool area including laundry. The hot breakfast was yummy. I believe we had a fridge in our room, too. It was quiet enough and not a lot of folks there at the time we were there.

Dione' M, Manager at Best Western Inn At Sundance, responded to this review
Thank you for taking the time to review your stay with us. We are happy to hear you enjoyed your stay with us and wish you the best in your travels. Thank you again!

"Great place to launch a tour of site in SD"

5
12/07/2017

We found the Sundance WY a comfortable and quiet hotel for our trip and a convenient place to stop prior to our tour of Mt Rushmore and other sites in South Dakota based on our travel distances. The breakfast was great and we were in a good location to see Mt Rushmore, stop at Wall SD and other small tourist site all the way on our trip to Minnesota. This was our set up day to site see so the Sundance was a great choice to accomplish our goal.

Dione' M, Manager at Best Western Inn At Sundance, responded to this review
Thank you for taking the time to review your stay with us! We are very happy to hear that your stay with us was comfortable and memorable. We hope you will come and visit us again on your next trip through the area.

"Sundance golf trip"

4
27/06/2017

Visited Sundance, WY, on a golf trip. The Best Western at Sundance was ideal for my needs from a location and price standpoint. Staff was courteous and professional. Complimentary breakfast was excellent. Overall, a very enjoyable experience.

Dione' M, Manager at Best Western Inn At Sundance, responded to this review
We are so pleased that we were able to accommodate you on your trip, and that you found your stay with us pleasant. We hope you will come and stay with us again.

"Great hotel in a small town"

4
26/06/2017

Best Western in Sundance was a great find for a very clean and comfortable stay while on business. There is no fitness room, but the property appears to be well taken care of and the staff were pleasant.

Dione' M, Manager at Best Western Inn At Sundance, responded to this review
Thank you for taking the time to review your stay with us. We are happy that your stay was quiet and comfortable and hope you will come and see us again.

"Great place to stay!"

5
15/06/2017

Clean, great staff, no problems. The Longhorn Grill had excellent food for dinner. There are others. Swimming pool, quiet, easy to check in and out. About an hour and a half from Rapid City, and 30 miles from Devils Tower Nat'l Park. Will stay at again.

Dione' M, General Manager at Best Western Inn At Sundance, responded to this review
Thank you for taking the time to review your stay with us. We appreciate your business and are very happy to hear that you enjoyed your stay with us. We hope you have the opportunity to stay with us again.

"BEST WESTERN SUNDANCE, WY"

5
15/06/2017

This was a great experience, clean, great breakfast, friendly staff. Would stay there again. Easy on and off access to the highway. Breakfast with fruit, waffles, all kinds of traditional items. Juice and coffee available in the evening. Clean room especially the bathroom. Iron, board and hairdryer available.

Dione' M, General Manager at Best Western Inn At Sundance, responded to this review
Thank you for taking the time to review your stay with us. We are so happy that you enjoyed your stay and hope you have the opportunity to visit us again

"Truly Amazing Staff and Property"

5
10/06/2017

My wife and I stayed at this property for three nights in June 2017 and would not hesitate to stay there again. The staff at this hotel were all WONDERFUL - they greeted us with a smile every time we walked by and always asked how they could make our stay better. They were kind, courteous, informative, and very professional. And in addition to such a great staff - the property was amazing. Indoor pool and large spa. excellent morning breakfast and great coffee. The room was spacious and the bed was very comfortable. It just does not get much better than this.

Dione' M, Manager at Best Western Inn At Sundance, responded to this review
Thank you so much for your wonderful comments! We are so glad you enjoyed your stay with us and hope you have the opportunity to come and stay with us again! Your compliments have passed on to the entire staff, and are greatly appreciated! Thank you again for staying with us and taking the time to review our property!

"Very nice"

5
21/05/2017

Easy access off of I90, but far enough away to have no traffic noise. Very nice personnel and very clean, spacious room. Also good price and nice breakfast. Very informative on a place to eat and things to see in the area.

Dione' M, Manager at Best Western Inn At Sundance, responded to this review
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a noteworthy one! I am happy that our staff and service met your expectations. We look forward to welcoming you back to our hotel in the future.

"Nice Place, Average Staff, Worst Breakfast"

3
15/05/2017

This is a nice facility. The pool/spa area was clean and inviting. The staff was friendly and efficient, which is the norm for Best Westerns in our experience. However, the check-in person did not give good directions for finding a restaurant in town and this could have been remedied with a simple hand-out... Sundance isn't that big. The beds were very hard and we found them uncomfortable. The breakfast was the worst that we have encountered so far. Add to all of this that the price was the highest of any of the 3 Best Westerns that we stayed at on this trip and the sum total doesn't add up to good value in our opinion.

Dione' M, General Manager at Best Western Inn At Sundance, responded to this review
Dear Mike K., Thank you for taking the time to review our property. Your input is important to us and we always want our guests' expectations to be met. We are very sorry we did not meet yours. We appreciate your suggestion on making a map of our town available to our guests, and have since incorporated those into our welcome. We hope you will consider staying with us again, giving us the opportunity to exceed your expectations.

"Great staff and awesome breakfast"

5
12/11/2016

Tura and Dusty are the best at what they do - you can tell they take pride in their jobs. Really nice people, very clean hotel, and the food is well done. A lovely spot to stay. Wish I had more time to visit the cool sites in the area. Thank you.

Carla E, Manager at Best Western Inn At Sundance, responded to this review
Glad you enjoyed your stay. I will make sure to share your kind words with the staff. Thank you for taking the time to write a review. We hope to see you again soon!

"see prvious comments"

5
30/10/2016

Great facility and great staff; definitely a place to stay! On a scale of 1 (low) to 10 (high), I would give the BW in Sundance an 11! The staff members were very knowledgeable, effective, and courteous as they went about doing their jobs. What a team.

Carla E, Manager at Best Western Inn At Sundance, responded to this review
Thank you for the wonderful review! I will share your kind words with the rest of the staff.

"CLEAN, FRIENDLY!"

5
26/10/2016

No elevator, but the staff helped me up the stairs with my luggage and baby carrier. They had a greeter in the breakfast room in the morning looking after the food and greeting guests. Very charming staff, great customer service, and very clean room.

Carla E, Manager at Best Western Inn At Sundance, responded to this review
We are pleased you enjoyed your stay with us and appreciate you taking the time to review us. I will share your kind words with the staff. We hope to see you again soon!

"Best Western at Sundance Wy"

5
12/10/2016

Believe it or not this is a motel that not only allows pets but also has a nice pet walking area that was cleaned up!! The room was very clean with nice fluffy towels. Offers a very nice serve yourself American style breakfast. Not far from Devils Tower.

Carla E, Manager at Best Western Inn At Sundance, responded to this review
Thank you for choosing The Best Western Inn at Sundance. We are pleased that both you and your four legged friend enjoyed your stay. We hope you will visit us again soon.

"Great Business trip"

4
08/10/2016

My family accompanied me on this trip to the small town of Sundance Wyoming. We chose Best Western after reading many reviews on Trip Advisor. We were not disappointed at all with our experience. Many things to experience nearby and very friendly staff

Carla E, Manager at Best Western Inn At Sundance, responded to this review
On behalf of myself and the staff, thank you for taking the time to review our Hotel. We are pleased you enjoyed your stay with us

"Terrible experience at the Best Western Inn at Sundance"

1
20/09/2016

Requested a late check out. There normal check out time is 11:00am. They agreed, when I checked in to an additional hour of Noon. I got back at 10:15am and the room had been partially cleaned. There was no bed linens and no towels left in the room. I went to the front desk to ask about the late check out and she said "Housekeeping must of missed the note". She agreed to let me in the room to take a bath. There were no towels in the bathroom. I went back to request more towels. Took my bath and neatly left the soiled towels in a pile and the unused towels in another pile The room was clean and nice as I left. When I got my credit card statement I was charged almost double. I called and asked about the charges. The manager said there was Urine on the bathroom floor, shower curtain, and carpet. She claimed they had to do a deep cleaning. There was no urine on the shower curtain. There was no urine on the carpet. There was no urine on the bathroom floor. I left the room clean and left housekeeping a cash tip on the bed side table. The manager Carla Edenfield, said she was previously an RN and she knows what urine stains look and smell like. There was no urine in the room. She said I was not welcome at the hotel ever again because I was rude to the staff. I was angry at the time and apologized to the front desk staff and everyone agreed it was a misunderstanding on the late checkout. I left the hotel by 10:50am. Earlier than the normal check out time.

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Gary S. I am sorry your experience was unsatisfactory. However, you chose to escalate the circumstances and situation. We conducted ourselves in a professional manner while attempting to be accommodate your needs. To recap the situation: You were here to run as part of a marathon and requested a late check out (12:30) which was granted. That morning at 9:30 am housekeeping noted that your door had been left ajar with the security lock bar preventing it from closing. As you were listed as a late check out the housekeeper let the front desk know the door was open. Front desk checked the room and found that there were no personal belongings in the room. Due to the door being left open and no items in the room, it was our belief that you had changed your mind about coming back after running. Our housekeeper stripped the beds and took the dirty towels out of the room in preparation to clean the room. A little while later you came back to the room and became angry, loud and belligerent with housekeeping and front desk staff. You stated that you wanted a shower and a nap and that prior arrangements had been made. We apologized for the misunderstanding and offered to bring you fresh towels and to make up the beds so you could take a shower and a nap. You in turn, slammed the room door in the faces of the staff. A few minutes later you barged into the laundry room naked except for a hand towel you were holding in front of your genitals. You then went back into the room. Approximately 20 minutes later you were at the front desk yelling at the front desk clerk demanding that we not charge you for your room. You insulted the staff's intelligence and used profanity causing a guest in the lobby and guests in the breakfast room to feel uncomfortable and the staff to feel threatened. You also told the desk clerk that you would "trash us on social media" if we did not comp your room. The desk clerk agreed to comp the room (something she can not do without management approval) just to get you out of the lobby. When housekeeping went to clean the room they found, from smell and appearance, what appeared to be urine on the floor, walls, counter, tub, shower curtain, top of toilet tank and bathroom door. This occurred while I was out of the hotel. Staff called me to let me know what had occurred. When I arrived at the hotel I observed and documented the condition of the bathroom, spoke with each staff member involved and determined that we would charge for the room as well as an additional cleaning fee due to the extra cleaning the bathroom required as well as cleaning of the carpet due to "wet spots" out side the bathroom door. You were also placed on our "undesirable" list. I attempted to contact you the day of the incident, but was unable to do so. I hope in the future you and the hotels you choose to stay in have a better experience.

"Great Hotel and staff"

5
14/09/2016

I actually downloaded TripAdvisor to my phone so I could give a review on this place. We're on our way from Mount Rushmore to Devils Tower and Yellowstone and just happen to stop here for the night. The room looks brand-new beds were comfortable super clean room, the staff was amazingly helpful and polite. I won't hesitate to stay here again if opportunity affords.

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
On behalf of myself and the rest of our staff, thank you for taking the time to write a review. We are pleased you enjoyed your stay and very much appreciate your positive feed back. We hope you will visit us again.

"Ridin' Fences"

4
09/09/2016

My wife and I both liked the Best Western Sundance. It is a quiet, unassuming little place and is an excellent base for visiting Devil's Tower. Oh, the room is nothing particularly special, but the beds were good and things remained quiet all through the night. We did not partake of the breakfast, but we were assured by the management that it was very good, especially the waffles. The staff here was attentive and helpful, especially Carla, who, I think, is the manager, and they added to the homey, Wyoming ranch ambiance of the place. So, I guess, while we're not talking a great deal of pizzazz (which is probably a good thing), the Best Western Sundance is a solid performer and worth a return visit if the occasion arises. (If possible, visit the horses in the pasture next door--very beautiful and friendly--but probably best to stay on the Best Western side of the fence.)

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you for your wonderful review. I will be sure to share it with the staff. I hope you will have occasion to travel our way again!

"Great Place to Stay!"

5
09/09/2016

Friendly staff, clean and well appointed rooms, great breakfast. Conveniently located right off the highway and next to a gas station. Plenty of parking. I would stay here again any time and recommend it to friends and family.

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you for taking the time to write a review and for the kind words. We hope you will visit us again soon!

"Nice place to stay if you are going to Devils Tower"

5
07/09/2016

out in the middle of nowhere. Still it is a very nice place to go if you are going to go to Devils Tower. We went to the tower in the morning and after that went to the Buffalo fall. Really pretty nice and ended the day in Deadwood. Good night sleep, reasonable breakfast. Really a very clean place.

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you for the positive feed back and for taking the time to review our hotel. We look forward to you visiting again.

"Bathtub drain did not work, uncomfortable beds, service was lower quality than other Best Westerns"

2
03/09/2016

The bathtub drain didn't work, and the beds were stiff and uncomfortable. The daily service did not meet our expectations: The staff did not replace our empty Kleenex box, and they did not make up the bed nearly as nicely or neatly as it was on our first night. Wireless internet was slow and dropped the connection frequently when we tried to stream music or play games on our devices.

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
I apologize for your less than optimal experience. We are constantly striving to improve and will use your input to help us achieve that goal. We hope you will come back again and give us a chance to provide the quality experience we strive to.

"Best Western in Sundance, WY"

5
02/09/2016

Stopped by after seeing Devil's Tower and was pleasantly surprised at the qualify and cleanliness of the hotel. I highly recommend this hotel if you are staying in the area. We enjoyed our stay in Sundance

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you for taking the time to review our hotel. We value your opinion, it helps us to know what we are getting right and what we nee to improve. Hope you will be able to visit our area again.

"sundance"

4
21/08/2016

we arrived the evening of august 18, 2016. everything went smooth at the check in, even though the reservation was in one name and we wanted to separate rooms into two separate bills as we are both best western reward members. our room was very clean and presentable. the breakfast was very good and had good variety of selections, both hot and cold. the breakfast lady was very friendly and helpful. she had a great customer friendly attitude. check out went very smooth. in summary, I would certainly stay there again if I was in the area.

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
On behalf of myself and the staff thank you for taking the time to review our Hotel. We are pleased you enjoyed your stay and hope to see you again soon.

"Staff Make this Place the BEST!"

5
19/08/2016

We stayed at this hotel for one night. We got in late and then were headed out early in the morning for Devil's Tower. Then on our way to Yellowstone the following day. We had already been traveling 6 days (of our 16 day trip), so I took advantage of the laundry facilities to wash a few things while I could. It was very late and the lady running the front desk clearly had tons of jobs to do overnight (trash, pool clean up, etc). I ended up needing change and help a few times. Each time, she stopped her work and gladly got me what I needed. She took time to visit with me while I was waiting on laundry and was very personable. And a hard worker. The next morning we had the free breakfast and it was actually one of the better ones we've ever had at a place that offers it free. We've eaten at a lot of them and they are usually not that great. So this was a nice surprise. The rooms were larger than most hotel rooms. I think this is an older property that has been remodeled so that's why the rooms were bigger. Everything seemed updated and very clean. Nothing fancy, but more than adequate for a nights stay along the way. The best thing of all is that the staff clearly values honesty and integrity. I have no idea how I left it behind, but somehow I left my diamond wedding ring in the room. It is worth several thousand dollars not to mention the sentimental value. We left in such a hurry to get the kids in the car and get going that I honestly did not even know it was missing. But about 10 minutes after leaving, my cell phone rang. I could tell it was the Best Western we had just stayed at so I answered it. They manager asked me if I was missing anything. Still I had no idea. I could tell by the sound of her voice that it was urgent and then she asked me if I had lost my wedding ring!!! WOW!!!!! I was shocked...first because I had no idea I left and second because they actually called me instead of just logging it as something they found and waiting for me to call, and third because they ACTUALLY RETURNED IT!!!! It would have been so easy for that housekeeper to just tuck the ring in a pocket and keep cleaning. There is no way I would have ever known! Or they could have just hung on to it and turned it in after cleaning the room, which would have made it so much harder for me to come back and get. Or they could have put it in the safe but not bothered to call me, and then who knows how long it would have taken me to backtrack my steps to find it. But thankfully, they called me right away and I was able to go back and pick it up in just a few minutes. We were barely out of town when I got the call, so it was a quick trip back to pick it up. I was SOOOO thankful!!! Not only are they honest, they went the extra mile to get my ring back to me as quickly as possible. I didn't get a chance to thank the house keeper personally, but I left her a tip and made sure the manager passed along my extreme gratitude. Thank you guys for going the extra mile and for doing the RIGHT thing. God will continue to bless your business because of how you run it!!! So if you're ever in need of lodging in this area, stay here. They rooms are clean and updated and the property is very well managed and the staff are people of integrity.

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you for for the wonderful review! We strive to maintain the highest quality of customer service possible, so it is great to receive such positive feedback. I will be sure to share this with the staff. We hope you will visit us again soon.

"Amazing staff"

5
16/08/2016

Stayed for the rally. Housekeepers are wonderful, breakfast attendents are wonderful as is front desk. Definitely recommended. Bed was amazing and comfortable, pillows were the best I've had in hotels so far.

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you for taking the time to review our hotel. We appreciate the positive feedback.

"Perfect!"

5
15/08/2016

Had a great ground floor with view of our motorcycles in the parking lot. Gas and convenience store next door. Super good breakfast of biscuits and gravy and omelettes and sausage. Staff were super friendly and helpful. Will definitely stay again!

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you for taking the time to write a review. We are pleased you enjoyed your stay and appreciate your positive comments. We hope to see you next Rally if not before.

"Personal touch"

5
02/08/2016

The hotel is nice and clean. The location is easy to reach but there are not any local restaurants nearby later at night so be aware. The standout is the care of the breakfast staff and attention to details. Her friendliness added a great deal to our stay.

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you for reviewing our property. We are glad you enjoyed your stay and hope you will visit again.

"Best Motel in Sundance"

4
28/07/2016

This is a nice motel that has spacious rooms and good service. The free breakfast was very good as well. Everything was neat and tidy. Sundance doesn't have a lot of lodging options and this is the best one in town. Solid value for the money.

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you for taking the time to write a review. We appreciate your kind words. Glad you enjoyed your stay with us us and we hope to see you again.

"Great place when visiting Devils Tower"

4
26/07/2016

Very clean and comfortable beds. Nice breakfast buffet. However, if you need a first floor, request ahead as they do not have an elevator. Very friendly and informative staff. This was a good location for Devils Tower.

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and hope you will visit us again soon.

"An excellent experience in all ways"

5
23/07/2016

This was a very good Best Western experience: comfortable beds, soft towels, Amazing shower -- tall enough and soft water, nice pool area, and one of the best hot breakfasts I've ever seen at a roadside motel. The free breakfast had pre-made omelets, and all the fixin's on the side to add: sausage, ham, peppers, etc. Plus everything else you'd expect at a breakfast bar: cereals, waffles, biscuits and sausage gravy, toast, rolls, yogurt, several kinds of juice, coffee, fruit, hard-boiled eggs. It was a busy morning and the hotel's breakfast room attendant (Delissa) was pleasant and kept re-stocking everything. The only concern-- and it's not very concerning-- is the wifi internet in the building was a little slow. I travel a lot for work, and I must say, honestly, this was a great experience, and I'd definitely stay here again.

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you for taking the time to write a review. The staff and management take pride in our hotel. We are pleased you enjoyed your stay and hope to see you again soon.

"Worst Western"

2
17/07/2016

Frazzled but friendly receptionist at check in. We booked a couple of months in advance requesting quiet room away from hussle and bustle of pool, vending, elevator, main stairs, etc. Our assigned room is right across from main stairwell. Rock hard and lumpy bed. Sink drains ever slowly. Tasteless coffee and so-so breakfast choices. We will never stay here again.

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
I apologize that we did not provide you with a superior experience. We hope you will give us another chance and if you find anything below your standard please let us know right away so that we have the opportunity to correct it.

"Great People, Great Stay!"

5
14/07/2016

Everyone, the person I talked with when I made the reservation, the person in the breakfast room and the checkout lady were very nice and extremely helpful. Our room was very clean, neat, and quiet with microwave and fridge. The breakfast consisted of omelets, sausage, yogurt, choices of cereals, juice, coffee, muffins and more. The lady taking care of the area was extremely helpful and kept everything well stocked and very clean. (I think her name was Bobbie). We have been staying at Best Westerns, but haven't been able to figure out how to get the $50.00 back promotion that is going on now. However the lady helping us check out, worked to help us get TWO $50.00 credits back. All other desk clerks told us to call the BW toll-free number for help. The checkout lady was also amazing. Great people, great stay!

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you for taking the time to review us and for your kind words. It was a pleasure to serve you and we hope to see you again, soon!

"Disorganized, poor, unfriendly and cold services"

1
04/07/2016

Don't ever think about this hotel if you have plan to come to Sundance or visit nearby Devils Tower. Choose another hotel instead. You will definitely feel regret after a stay. The staff servicing was terrible and unfriendly. The cold attitude will make you angry and then spoil your journey. Also don't come to the town late as there are no other places to have meal after 9pm. You may think of bringing own food if still desired to stay there.

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Mr.Kwong, We are a small town and things do close early. When you asked our staff where to eat the simple told you that no where in Sundance was open, but they did let you know that 32 miles east in Spearfish SD. there were still places open. I'm sorry for your disappointment. But that is not our staffs fault and blaming them is quite unfair! If you look at our reviews on multiply sites our staff is always given positive reviews.

"needed bug spray"

3
30/06/2016

staff was ok, hotel was clean, pool was nice. but had many flying ants and a mouse in my room. the breakfast was reguler hotel fair. close to many attractions makes it a good place to stay for a couple of days.

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
I apologize for the "unwanted" guest. We have regular pest control, but when the weather turns nice there is a surge of" unwanted" guest. I'm glad the rest of your stay was good. e hope you will give us another try soon.

"No elevator so seniors beware..."

3
28/06/2016

Stayed 6/23. Close to Devils Tower (30 mi), just off the freeway with plenty of parking. Our check in was a bit abrupt, especially when we looked stunned that there was no elevator and our room was on the 2nd floor. A bummer for us seniors with lots of heavy luggage. The room was fine. Clean, comfortable large room with all expected amenities. We loved the water pressure in the shower, but noted the sink drained very slowly. Breakfast did not look very appealing so we moved on. Our cost with senior rate was 127.32. There aren't many other options, but we did not think this was good value.

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you for your review. We will always be happy to move you to a downstairs room when available, if you have difficulty with the stairs and when you book if you request a down stairs room one will be reserved for you. Thank you for choosing The Best Western Inn at Sundance.

"Excellent & Caring Service"

5
26/06/2016

Great People, Great Service, Clean, Comfortable, Pet Friendly, Family Oriented and Yumo Free Breakfast! What more can you ask of a small town hotel? The staff Helped me out during Fire Evacuation of my home at a discount rate with much kindness.

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you for your kind words. The staff and I were happy to help and hope things have returned to normal for you at home.

"Sundance Wyoming"

5
23/06/2016

Overall excellent stay and accommodations. Only complaint is pillows were to fluffy ;) Room was clean and tidy with all the usual amenities. Nice to have a Microwave and refrigerator available. Special Thanks to Melissa in the breakfast room. She was so sweet and such a breath of fresh air.

"Best part of our road trip"

5
10/06/2016

We were highly impressed with the quality of service provided at this BW. Tura W. went out of her ways to accommodate our needs of laundry when their guest washer was broken and tried her very best to cheer us up from the really bad day we were having. The place was well maintained and breakfast included omelettes with salsa which was better than other BW places we've been to near this area. Would highly recommend.

"Quietest Hotel Yet"

5
02/06/2016

This hotel was the absolute quietest and accommodating! Staff is friendly and personable, breakfast is a mix of regular continental and homemade, rooms were clean, comfortable and quiet. For the longest time, my boyfriend and I were convinced we were the only people in the hotel because it was so quiet! And the towel animals were adorable. Definitely will stay again and highly recommend it to anyone looking for a quiet night's sleep. I'd give six stars if I could.

"Outdated facility"

2
02/06/2016

Outdated facility. Needs a facelift. Not much received for the money in comparison to other places where we spent nights WY and SD during a road trip. Person at the front desk knew nothing about the town. The dark hallway that to the poorly set room overlooking the asphalt parking lot was not the kind scenery that I expected in Sundance, WY either. At least the room that I spent a night in was poor in quality and definitely needs a good remodeling job. For the money, the motel offered very less. I wouldn't consider spending another night there or recommending the place to anyone.

"Pet Friendly Hotel"

4
31/05/2016

The Best Western is an excellent choice in the Sundance area, although it is on the very eastern edge of town. The rooms are large clean and they are very pet friendly. Our two pups had a good time exploring the grounds. The breakfast is typical motel fare anymore, but the staff is very friendly. Our only complaint was the coffee; not the best, but not as bad as the coffee place nearer downtown Sundance.

"Nice place to stay"

4
28/05/2016

The hotel is clean, the beds comfortable. Breakfast is served with hot food as well as continental fare. I was most impressed by the lady who worked in the breakfast room. She handled a sticky situation with a young man with tact, grace and a smile.

"Fantastic place to stay"

5
26/05/2016

We stayed here on the last night of our trip and the hotel experienced a large influx of unexpected guests due to a storm the previous night. They added additional staff and the service and cleanliness were fantastic. The breakfast was great from the eggs to the waffles. There was not one thing I would suggest they improve. It is very refreshing to see a chain hotel that cares about the guests as much as this one.

"VERY CLEAN"

4
24/05/2016

This hotel was VERY clean and the staff was very nice. The breakfast was pretty good and the staff made sure that there was hot, fresh, food all the time. The pool area was very nice. I would recommend this hotel highly. I do think that it was a little high priced for this small town. The one problem that I did have was the internet. Our phones never would connect.

"Great hotel"

5
22/05/2016

We were bring an oversize load up through Wyoming and stopped in Upton Wyoming. The one hotel there was very sketchy at best. We decided to drive the 30 miles to this Best Western. It was worth the drive. Upon arrival, the lady at check in was very nice and accommodating. The room was clean and spacious. The bed was very comfortable. We mentioned we had to leave before their breakfast was served. We went out for dinner and when we came back to the hotel, she had two breakfast's to go in a bag. It was a bottle of water, a Danish, a snack bar and an apple. I've never had any hotel offer this and was extremely impressed. She also had fresh coffee set up for us when we left at 3:00 am. What a pleasant stay we had there. I highly recommend this hotel to anyone and making the extra drive was well worth it.

"SundanceBWStay"

4
20/05/2016

Attractive hotel, easy access to highway. Wonderful people. Amenities were nice, room very clean, had a towel animal on the bed, very creative and different. Worked very hard to make my stay pleasant.

"Great place to stay in a Blizzard"

5
02/05/2016

We pulled in just as a Blizzard occurred, and the Port of Entry informed us that Roads would be closing and that it would be safer to stay in town. We pulled into this hotel, and the Staff was Awesome and Very Accommodating. They treated us like a Five Star Resort. Breakfast was Awesome!!!!! Got a Full Afternoon and all Nights Rest and Sleep, and took a RR time and felt entirely rested for the Rest of our Business Trip. I would recommend this Hotel to Anyone Passing through Sundance. Stop in. Karla the GM was also very nice, and accommodating.

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you for reviewing our property. We are pleased you had an enjoyable stay and hope you be able to visit us again,when the is weather is a bit nicer

"Stranded"

4
28/04/2016

We ended up in Sundance as the result of a snowstorm. We were planning to stay another hour down the road but by the time we got to Sundance the highway was in rough shape so we pulled over. The price was a little high for a budget motel in a small town, but that could be because it's the only open hotel right off the highway. The woman at the front desk was great. The room was large, clean, and fairly comfortable. The breakfast was pretty typical - lots of sugar and carbs, not a lot of healthy options. The woman running the breakfast was super nice. Just a tip - hotels in Belle Fourche and Spearfish which is about an hour away tend to be quite a bit cheaper.

"Sundance, Wyoming"

4
23/04/2016

When our car broke down, we were on our way home and were forced to get repaired and stay overnite.. The staff couldn't have been nicer, hotel is very clean and pet friendly!! They were concerned about us, and helped in any way they could! Would definitely stay again!

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you for taking the time to write a review. The staff and I enjoyed meeting you, but wish it could have been under better circumstances for you. We hope the rest of your trip went well. We look forward to you visiting us again.

"First Night of a Wyoming Road Trip"

4
05/04/2016

Nice, clean hotel. Free wifi. Free hot breakfast in a large dining area. Front desk staff very helpful. Recommended a restaurant for us, The Longhorn Saloon. Guest laundry. Business centre. Indoor heated pool and hot tub, which we used. Very nice. Good rates.

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you for taking the time to write a review. We are pleased you enjoyed your stay with us and hope you will visit again soon.

"In this price range its the best of your choices but keep expectations low."

2
01/04/2016

You may be sleeping in a very over used bed with body holes from previous guest. Water is pretty soft as well, so expect to spend some time getting soap off. The hot breakfast items (sausage & eggs) are gone at about 8 O'clock, so if you're a late riser expect to eat cold food items unless you're into waffles.

"Clean, comfortable and afforadable"

4
26/03/2016

Took my family here while on road trip. Overall the location was great and the rooms were large, beds comfortable and there was a solid free breakfast all for an affordable price! Nice friendly people at the front desk and breakfast room too!

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
We are pleased you enjoyed your stay with us and hope to see you again soon! Thank you for taking the time to write a review

"Great place to stay"

4
18/03/2016

I have stayed at the Best Western in Sundance Wyoming on my last two business trips. This is a great hotel with friendly staff, clean rooms. It's where I will go next time I am in the area. Wish I had time to enjoy the great indoor pool!

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you for the review. We look forward to seeing you again and hope you have time on your next visit to enjoy the pool & Hot Tub.

"Comfortable"

4
25/02/2016

The room was spacious and clean. Bathroom was a little small but clean and shower was awesome. We made use of the hot tub and pool. Both are indoors so even with the cold temp outside it was nice. Breakfast was good omletes and waffles. Oh and its pet friendly, so next we will bring our dog. If we stay in sundance again, it will be here.

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
We are pleased you enjoyed your stay us and hope to see you back again soon. Thank you for taking the time to write a review. I will pass your comments along to our Housekeeping Staff. Sincerely, The Staff & Management

"Good Hotel and Great Access"

4
17/02/2016

We stayed here for our winter trip coming from the Black Hills of South Dakota to Devils Tower. Not much going on in town given the time of year but the rooms were very nice as well as the pool and hot tub. You have to go to Devils Tower while here. It is an amazing National Park unit. Staff was very nice and helpful.

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you for choosing The best Western Inn at Sundance and for taking the time to review us. We are happy you enjoyed your stay and look forward to seeing you again.

"AVOID HUNTING SEASON"

3
16/11/2015

Overall the quality and service of the hotel was above average, however the rate we paid was ridiculous; due to the fact that it was HUNTING SEASON in the area. A year ago and a week later in November the rate was HALF of what we charged this year!

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you for choosing The Best Western Inn at Sundance. We appreciate your continued loyalty over the last few years. I am sorry that you found our pricing not what you expected. We try to keep our pricing at a rate that is competitive with other properties in the area and commiserate with the amenities we offer. Such as indoor pool and hot tub, business center, WiFi and a hot breakfast that includes, Biscuits and gravy, omelets, waffles, fruit, assorted pastries and breads. We hope to see you again next year. If i can be of further help, please contact me directly at 307-283-2800.

"Great place to stay with friendly staff"

5
15/11/2015

If you are in the Sundance, WY area, and need a place to stay, you would do a disservice to you and your travel accomplices, if you stay anywhere else. I do not usually give this high of a rating to any place. If you get an "8"anywhere else from me, you are doing good. This place is a 10 (or #1 if you are a NAM vet)

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank You for choosing The Best Western Inn at Sundance. We hope you will be staying with us again soon.

"Best customer service"

5
14/11/2015

We had the best customer service at this hotel. They went out of their way to help us. We were there for hunting and they opened the free breakfast bar early so all the hunters could eat, get coffee, etc before we went out, which was very early!!

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you for choosing The Best Western Inn at Sundance and for the praise of our customer service. I will share your review with the staff. We hope to see you again soon.

"Hard bed, but nice stay."

3
12/11/2015

The bed here was hard, but I enjoyed my stay. The hotel was clean, as was my room. Staff was very nice and helpful. The breakfast was hot, and more than just pastries. The hotel was pretty full, and after looking at other hotels in town, this was visibly the best looking hotel.

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you for choosing The Best Western Inn at Sundance. We are pleased you enjoyed your stay. We regret that you find our beds uncomfortable. We have recently upgraded to a loftier fiber filled quilted mattress pad which should make the beds a bit softer. W hope you will be visiting us again soon. If I can be of further assistance, please do not hesitate to call me direct at 307-283-2800.

"hunting trip - start here"

4
01/11/2015

this motel is a good, clean, nice place to stay. Clean room, decent breakfast, and an area in the rear for your doggie's business - with a cleanup station. Comfortable bed, pleasant staff. Very accommodating.

Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you for choosing The Best Western Inn at Sundance. We are pleased you enjoyed your stay and hope to see you again soon.

"Nice place to stay"

5
22/10/2015

very helpful employees, great breakfast and close to Mt. Rushmore and Crazy Horse. I would suggest this hotel if you are on the way to South Dakota. Room have just been remodeled, they are nice, clean, and the breakfast was very good

"Friendly, helpful staff"

5
16/10/2015

My rental truck broke down, stranding me in Sundance for the better part of 2 days. The staff here were extremely friendly and worked with my changing schedule, being flexible about checkout times and letting me extend my stay when I found out my replacement vehicle would not be ready. The folks working here were all just great!

"Easy to find, quick to the Devils Tower"

4
06/10/2015

This stop was part of a large National Parks tour. It was clean, spacious, and had very easy access to Interstate 90 and to the Devils Tower. I had two negatives. It was the most expensive Best Western we stayed at during our trip, including one which was nicer near Mt Rushmore, and it has no elevator. So if you have a lot of heavy bags and are a little older, you may want to find someplace else to stay. Breakfast was good. People were extraordinarily nice.

"Treck back home"

4
06/10/2015

A nice hotel that provides everything that you need for our stay. (Except an elevator, that's a bit of a pain.) But other than that it was a nice stay with a good breakfast. The beds were not of other Best Western quality but it was better than sleeping in the floor. I'd definitely stay again on a return trip. If your coming in late make sure you feed your family before getting to Sundance because their ain't nothing around that's going to open after 9.

"Leisure Trip"

5
03/10/2015

We were pleasantly surprised by this small town and motel. Nice hot tub and pool area. Nice lady at check in and very helpful. Small community with limited restaurants, but the Longhorn restaurant was excellent.

Martha K, Manager at BEST WESTERN Inn at Sundance, responded to this review
Thank you so much for coming to stay with us. We are so glad you enjoyed your stay, and hope to see you again.

"BED BUGS!!"

1
28/09/2015

While the hotel itself was nice, it was infested with bed bugs. I even saw one crawling across my pillow. Two days later and now my arms, fingers, and even my FACE is covered in bites! When I first reported to the front desk lady Carla, she told me that they would "look into it" - but I was not refunded my money for the HORRIBLE experience. I had to buy a new set of clothes and shoes so I didn't accidentally bring bed bugs into my apartment. Where is my reimbursement? I guess that's apparently a part of their wonderful experience I guess? By the way, having bed bugs bites on my face looks REALLY attractive. I'd rate this 0 stars if I could.

Martha K, Manager at BEST WESTERN Inn at Sundance, responded to this review
While I am very sorry you have gone through this experience, I can assure you that the room you stayed in was professionally examined and there was absolutely no sign of bed bugs. You may want to examine the other places you stayed during your travels.

"Great choice..."

5
23/09/2015

...particularly if you want a nonsmoking atmosphere. Staff friendly. Room is basic and clean. Was skeptical when the desk said they had omelets with choice of filling--but they did and they were spectacular. Appreciated the hostess' diligent work and congeniality.

Martha K, Manager at BEST WESTERN Inn at Sundance, responded to this review
We are so glad you enjoyed our breakfast! Thank you for staying with us and we hope to see you again.