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Best Western Hotel Trail Dust Inn & Suites, Sulphur Springs

4.0/5  - basé sur 144 notations.
1521 Shannon Road E, 75482-3025, Sulphur Springs, United States - See map

Enjoy small town Texas charm and excellent customer service at this Sulphur Springs hotel. The Best Western Trail Dust Inn & Suites in Sulphur Springs, Texas offers comfort, convenience and exceptional value for business and leisure travelers. Visitors flock to the area for exceptional fishing in nearby East Texas lakes including Lake Fork Reservoir, known as the Bass Capital of Texas. Hotel guests will also enjoy great shopping in the local factory outlet stores and antique stores. Stay in a clean, well-appointed guest room or unique suite equipped with wireless high-speed Internet and cable satellite television. Enjoy a free hot breakfast buffet before heading out to enjoy the area. Other hotel amenities include an outdoor swimming pool, exercise facility, conference rooms and business services. Hotel guests may take advantage of the barbeque grills and picnic table for a relaxed outdoor meal or unwind in the lounge located on the premises. Guests of the Best Western Trail Dust Inn & Suites may also enjoy visiting several local museums and parks such as the Hopkins County Museum and Heritage Park or Cooper Lake State Park. The hotel is conveniently located near several corporate locations including Morningstar Foods, Bob Evans® Farms and the Grocery Supply Company. Make an online reservation today and save at this Best Western hotel in Sulphur Springs, Texas.

Best Western

Hotel Trail Dust Inn & Suites

LABEL_ITINERAIRE

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 144 guest reviews
NOTE ISSUED
Excellent
68
Very Good
43
Average
14
Poor
9
Terrible
10
REFER TO NOTICE
Business Business
28
Couples Couples
38
Family Family
52
Friends getaway Friends getaway
8
Solo travel Solo travel
12
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wow...Best Western is moving on up"

5
10/07/2018

This BP hotel is near the I-state and the hospital and is either brand new or newly renovated. Nothing special from the outside, but inside our room, it was as nice as any Marriott I've been to. Even allowed our small dog for a nominal $15 fee. This will make us check out other BW's in the future.

"Reasonable service and reasonable price"

4
09/07/2018

We were here for a family event, with numerous family members staying here. The accommodations were adequate and reasonably priced. Breakfast was good. The rooms were clean and comfortable. We stayed in a suite on the 2nd floor and had the most amazing view. The room was very quiet in spite of the hotel being adjacent to the highway.

"Great place to stay"

5
29/05/2018

This is the best hotel I've stayed at while traveling. The staff at the hotel is very knowledgeable and friendly. Everyday each staff member I passed greeted me. The breakfast is very delicious and attended to by a very nice attendant. Very convenient to the 24 hour gas station next door that has food. I will definitely stay here again when I am back in town.

"Needs Help"

3
29/05/2018

This property is in need of some updating. The room had a sweet cleanser odor to it. Like they were trying to mask something else. Not pleasant at all. The room was clean & the bed was comfortable. The lack of usable outlets was very annoying. The one outlet that I could get a plug into didn't even work. This is the 21st century we need to be able to plug our phones, laptops etc in while in our rooms. The breakfast was fine & the staff were very nice. This is a motel not a hotel. I wish I would have looked at it closer before I booked it. We also had no problem hearing out next door neighbors, which was not good. I would probably not stay here again.

"Awesome, quiet stay!!"

5
30/04/2018

I have stayed here before. It is easy access right off the Interstate. Ample parking including spaces for Big Rigs. Check in was a breeze with the very friendly counter guy. Recognized my Lifetime Diamond Status right away! My room was in building 5. It was huge - perfect for a longer stay or if you have kids and want some privacy. It was really 2 rooms that were very warm, cozy and inviting and did I say CLEAN! Very, very nice. The Workspace was great with loads of plugs. Great Wi-Fi signal. My bed was so comfortable I didn't want to wake up! It is very, very quiet - the room had central air. The bathroom was great size with hot and powerful shower. Breakfast was a pretty good spread and the buffet clean. They have an outdoor pool but it was still closed when I was there. I will be back for sure!

"Great employees."

5
12/03/2018

Comfy beds. Kindest staff around. Breakfast was really good! Stopped here after a day of driving to get to Galveston. Was a great place to stop and get rest. Travels with my partner and our 3 year old. We were all treated with respect and kindness. Customer service is at its best here!

Lenny B, Front Office Manager at Best Western Trail Dust Inn & Suites, responded to this review
Hi Kristina, Thank you so much for your positive feedback and kind words. Here at Best Western we strive to provide superior customer care and we are very pleased that we did with your experience. We hope that you will choose us again when you return to the area. If you need assistance or need reservations, please contact us here at the hotel. Once again, thank you for your kind comments.

"Lovely night's rest."

5
27/01/2018

William greeted me at the check-in desk Friday, January 26th. I was very tired and had forgotten my Best Western Rewards card but chose to stay anyway as William was not able to find my Rewards number for a night's stay with points. Really glad I did! Parked directly in front of my ground floor room, no guests on the other side and Happy Hour had just begun at the bar on the property. Breakfast was delicious, thanks to Pat and Joe. Pat was cheerful and friendly, checking me out and Joe chatted with me at the desk. I thanked them for cooking my breakfast. Would stay there again gladly.

Lenny B, Front Office Manager at Best Western Trail Dust Inn & Suites, responded to this review
LoraineO_13, Thank you so much for taking the time to submit a review and for your positive feedback. At Best Western, we strive to provide superior customer care with every guest, every time. I'm very pleased that we exceeded your expectations. We look forward to having you stay at our property again in the future so we can once again make you feel right at home with us. Thanks.

"If you read my prior reviews it's all about customer service"

2
10/12/2017

Was not very happy about the way I was treated when I checked in. The girl at the counter was telling me that they don't make any money on the room when you use your points therefore she could not offer me an upgrade. Even after I told her about the special occasion my wife and I were having it's not my problem that the hotel does not make any money when I use my points so I shouldn't have that rubbed in my face especially with my Elite status

Lenny B, Front Office Manager at Best Western Trail Dust Inn & Suites, responded to this review
Tracy M, thank you for your feedback regarding your recent stay at our property. On behalf of the entire staff, I sincerely apologize for the problems you encountered during your stay. At Best Western, we strive to provide superior customer care with each and every guest and we missed the mark with your experience. We do provide a free upgrade to a suite to our Elite Members regardless if points are used. The desk clerk that serviced you is still a new employee and I can assure you that I will work one on one with all the staff behind the front desk to assure that this mistake will not be made in the future. We would love for you to try us again in the future. Please contact me directly and I will assist in making your reservation. Thanks so much for choosing Best Western.

"Best hotel in town"

5
22/11/2017

Very professional and very well maintained and customer service outstanding. Kimberly did give me free of charge late check. Housekeeping does an excellent job in cleaning rooms. Beds were extremely comfortable.

"New perspective"

3
31/10/2017

We stayed in of Mar. 2017 then again Oct. 2017 and have noticed a decline in the motel and service in this time frame. But, I also am looking at it with a new perspective since this trip I am wheel chair bound. It at the present time is still worthy of a stay, but they need to refocus on the overall all picture before back sliding to far.

"One night stay"

4
24/10/2017

On our way from Memphis to Dallas we stayed over for one night At Best Western Trail Dust Inn. room was good. Free WiFi and a breakfast. There is a small Club/bar on Site, we were made very welcome by the bar tender who helped us get delivery of a pizza, which we ate at the bar. The breakfast was good too. Good hotel for a stop over.

"Best Western"

2
12/10/2017

I asked for a non smoking room and when i got into my room it smelled like smoke and the bed had a stain on the side of and it felt very dirty. Overall i was not very impressed with the quality of the hotel and would not be staying there again.

BestWesternHotels, Corporate at Best Western Trail Dust Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great place to stay."

4
07/08/2017

The Trail Dust Inn in Sulphur Springs is a wonderful place to stay. The staff is friendly and helpful from the front desk personnel to housekeeping. The rooms are very large and spacious as well as very clean. I would recommend the Trail Dust Inn to anyone.

"Remodel need at hotel"

2
18/07/2017

The person who worked the front desk and breakfast were wonderful individuals. The outside is average but room need paint, new carpet, new curtain and need fresh look. But sleep good and breakfast was good. Did not get use the pool because the hours are so short should be 24 hours.

BestWesternHotels, Corporate at Best Western Trail Dust Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Stay in Sulphur Springs"

3
11/07/2017

The hotel is nice enough and the area grounds were pretty clean. The area was quiet. The staff is very nice! I would stay again the price was pretty good. The room needs some updating and better lighting.

"Great Hotel"

4
04/07/2017

We stopped there for one night traveling from San Antonio back to West Virginia. It was very late at night and the guy that waited on us was very friendly and helpful. I think he said he was an assistant manager. The room was nice an clean, and quiet. Breakfast was good and the man that worked that area was also very friendly. We would definitely sty there again when we go back through.

"Breakfast"

4
02/07/2017

Their breakfast included real cooked scrambled eggs. The man cooked them by himself and delivered them hot off the griddle. Yummy! The room was OK but in front of my room was the BAR! Their drunken guests were very noisy at the parking lot. Next time if I stay this place, I must have a room far away from this bar!

"Good"

4
01/07/2017

Parking was a little confusing need to add more directions to parking I like to park near my room when I stay at a place where the door is outside so I can hear if some one is by my car but over all it was a good stay

"Dirty Floors"

2
29/06/2017

The carpet felt sticky, the entrance tile looked dirty, bath area cramped. Did not like the Bar at the rear, I was told "if it gets to noise let us know"???? I do not feel secure in those situations. If I have a choice I would not stay again. I did not eat breakfast, so no comment. Both the night and morning clerks were very pleasant.

BestWesternHotels, Corporate at Best Western Trail Dust Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"great getaway with a clean pool"

5
28/06/2017

Took a night with my husband to get away from the kids. Breakfast was great and every staff member I came in contact with was great. I couldn't have asked for better. I now have to add more words so this site will stop asking me to type.

"Great Stop!"

5
26/06/2017

Every time I stay the staff is very helpful. Lenny is always great about helping me find transportation to and from local eateries and stores. Joe does a great breakfast in the mornings; Hot Eggs, hot sausage, Texas shaped waffles, and yogurt along with fruit and what ever you could possibly want to eat.

"Well worth the stay. Would have given a 5 but no elevator to second floor."

4
23/06/2017

This is motel style with all rooms with entrance from the outside. The room extends the whole width of the building so everyone gets a view of the really nice pool area and with a balcony on the second floor. Didn't think to ask if there was an elevator so don't ask for second floor if you have mobility problems or heavy stuff to carry up. We were stunned when we walked into the room because the outside is not anything special. The room had a fantastic pillow top king sized bed! Four pillows were waiting for us. Slept like a log. The wall air conditioner had the kind of pleasant hum that we like. Keeps external sounds out. The area was super quiet. The employees were welcoming, friendly and helpful on all shifts. Lester, the evening manager, made us feel like we were the most important guests they had. The fitness center is small but much better equipped than most. Includes a treadmill, seated cycle, weight machines with ability to work all areas. Also, had a water dispenser. Unlike other places we have stayed at, the breakfast room has fresh iced water in a picture, juice machine on, fresh coffee, and left out some food items like cereal, sliced bread just in case you can't wait for breakfast. Breakfast included waffle machine, and hot biscuits, sausage, scrambled eggs as well as the rest of the usual items. I really, really think they need to offer real butter as well as only whipped spread. We will definitely return (without hesitation) the next time we are in Sulphur Springs.

"Horrible, dirty and poorly maintained"

1
03/06/2017

The floors were sticky and dirty. The drain in the shower was plugged. A lamp was broken (not a burned out bulb). The A/C was very loud. The phone was broken. I had to call the desk from my cell phone. Nothing was done about my complaints.

BestWesternHotels, Corporate at Best Western Trail Dust Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Good Hotel"

5
07/05/2017

Though an older hotel, I enjoyed my stay at the Best Western Trail Dust Inn & Suites. They are getting ready to remodel in the future. I needed a walk-in shower and the one in my room was very nice. Though the carpet showed some wear and I could tell it was time for that remodel, overall the accommodations were fine. The cost of the room was great and the staff was congenial and helpful. There was even a shuttle to the downtown center of Sulphur Springs, Texas!

"Our stay at BW Trail Dust Inn"

5
01/05/2017

The staff was very friendly, helpful, and breakfast bar kept clean and supplied with breakfast choices. They welcomed us having a dog. Did not make us feel that she was not welcome there. They handle our need for a first floor room to meet my husband needs. Have stay in this Best Western in the last three years twice a year. Gave direction to restaurants in the town. We will be back again next year.

"A very nice, loved the grounds, breakfast, personal."

5
21/04/2017

Loved the grounds at this hotel. From Texas so we loved the décor. Our suite was very clean and lots of room, we even had chairs out on the patio at our room and had a pretty view. Breakfast was very good and the personal were helpful. If ever in that area we will most definitely stay there.

"Great Place to Spend the Night!!"

4
04/04/2017

Located right off I-30 in Sulphur Springs, Texas. Very friendly front desk personnel. The room was very clean and the furnishings were in good condition. Parking was conveniently in front of the room. The reception area and breakfast area were very nice and there was a business office with a computer. The breakfast had hot food, which included scrambled eggs, sausage, gravy, biscuits, waffles and an assortment of breakfast food along with juice, and coffee. There were also pastries, toast and fruit. I was on a trip that required a return trip through Sulphur Springs a few days later so stayed there again as the price was very reasonable and the place was really good.

"Go see Lenny. Nice place with great prices"

5
27/03/2017

Lenny always helps me out. I always have clients, friends, and family passing through Sulphur Springs looking for a place to stay. The facilities are nice, friendly staff, affordable prices for everyone. Thanks Lenny

"Really great stay for the price!"

4
17/03/2017

We stayed in a suite for less than $100 tax and all! At that price you would expect it to not be nice, but it was. No odd smells, carpet clean, hot water and the manager was a super nice guy! Definitely be staying there again next year.

"great service and love this hotel"

3
26/02/2017

Lucinda was very nice and has a very good attitude and is a great employee over all i love the service that i get every time i stay here looking forward to staying here again.Never have had any problems very quite and also they have the biggest semi parking and very easy to get in and out.

Lenny B, Front Office Manager at BEST WESTERN Trail Dust Inn & Suites, responded to this review
Thanks for your positive feedback and we are glad you had a great experience at our property. At Best Western, we strive to provide the best customer experience to all of our guests. We look forward to your return.

"Very Pleasant Stay"

5
19/02/2017

Excellent place to stay, wish that I could have stayed longer. Night manager Ralph checked me in with ease and speed. Got me the exact type of room that I was needing and was so very caring and friendly. The staff at check out was just as friendly and helpful as to how I could get back on the interstate etc. Just very caring and friendly staff and EXCELLENT rooms. My room was EXTREMELY nice, clean and comfortable!!!

"You get what you pay for"

3
17/11/2016

I think that you get what you pay for would be a good label for this location. I was using my reward points and picked this location solely on the basis of price. I try to stay at Best Westerns as much as I can to be able to utilize free rooms and points as often as I can. This location was on the lower end of Best Western motels that I have stayed at. The rooms were outdated with some of the amenities not working correctly. There was only one towel in my room on the first night that I was there. There was some type of domestic dispute on that night as well. We returned that night to a somewhat clean room with multiple towels; however, the stool was for lack of a better term “full”. I have never encountered this problem before, but it's a little bit alarming. No different than a public restroom, but still alarming. We also noticed that on the top of the stairs near the northerly end of the 400 level had a piece of metal that was trimming out the stair riser was loose. I caught my heel on it a couple of times. Not a huge deal, but should definitely be addressed. I am rating this on the lower end, but as stated. You get what you pay for.

"2 night stay"

3
07/11/2016

This hotel is just average if you want a nice updated place to stay this is not it. Staff was fine but property needs to be updated, with tlc. The beds are new but other furniture is dated. Parking lot needs patched and outside of buildings are needing some attention pictures on web look a lot better than is actually is. If you are just sleeping over it will work. Things like missing light bulbs, a/c knob falling off, hot water in shower hooked up backwards and drain very slow. I should not have to tell them what needs to be fixed. I am a retired contractor and I know when buildings are neglected, which means the property owner is not doing his job. Probably would not book here again

"You get what you pay for"

2
20/10/2016

They were told I was handicapped, yet they put us in a row of rooms where the first 3 rooms had no parking spaces and the guy in the 4th room parked hi boat taking up another 3 parking spaces we had to unload and carry our luggage over half the length of the building. If you enjoy being serenaded by crickets you will be right at home the room was full of them. The refrigerator was 1/2 the siize of a dorm fridge. Bedding was dingy and room could use a good cleaning especially the carpet

"Best Little Secret in Texas"

5
17/10/2016

This Best Western is a GREAT hotel at an even greater price. Breakfast area is large with the usual breakfast foods. Waffles were delicious. Room was clean and everything worked as they should. Shower was great with plenty of hot water. The A/C worked quietly and effectively. Easy on and off the highway with no highway noise in the room.

"It's OK"

3
01/10/2016

The hotel is old but it's clean. Nothing fancy here. It serced it's purpose for us which was an overnight stay. There was a lot of crickets one which I found on the bed the morning we were leaving. I don't think we'd ever stay there again.

"Sulphur Springs"

4
27/09/2016

The room was clean but it had a musty smell when we first came in. I always have a can of air freshener in the suitcase & after using that & turning the AC on, we didn't notice the smell anymore the rest of the time we were there. The staff was friendly & helpful, especially the gentleman who took care of the breakfast buffet. The breakfast was delicious. The room was quiet & it was nice to have the sliding doors looking over the pool area.

"Not bad,"

4
26/09/2016

We had a comfortable stay at the Trail Dust inn in Sulphur Springs. Ourroom was adequately cleaned and the beds were comfortable, except for the plastic topper on the mattress. We were wondering why we were sweating so much and realized the topper doesn't transfer your body heat to the mattress, but radiates it back. The room we had was large enough and the shower worked perfectly. The setup of the hotel is two storeys with stairs, so make sure you get a ground floor room if you have heavy bags like we did. The hot breakfast was good as well: eggs, sausages, diy waffles, biscuits and gravy. We'd stay here again if they get rid of those damn toppers.

"Sulphur Springs Texas/ I60"

4
18/09/2016

Clean comfortable hotel, nicely furnished rooms very comfortable bed. Everything you need in the room or just ask, friendly helpful staff, good hot breakfast. First hotel I have stayed in in a long time with a sports bar on the property.

"BW in sulphur springs"

5
25/08/2016

Lucinda very nice. We always stay here when we travel to Texas. The rooms are clean and nice. Lobby and breakfast outstanding. Overall the staff is wonderful. We have stayed here many times and are never disappointed. So glad we found this place!

"very comfortable and cozy"

5
15/08/2016

This place was surprisingly comfortable and cozy. There was plenty of room for parking our big rig, and the clerk was very accommodating finding us a room where it was fairly close. The room had a fridge/micro, very good television lineup, the wifi worked very well, it also had a sliding glass door to the middle courtyard where the pool is, which was nice. The breakfast was VERY good, lots of choices, just a nice place to say

"Keep going...pass this one up "

1
07/08/2016

We stayed here for a break for the night on our road trip back home. At first glance when you drive in, it seems OK. But when we got to our room it was a disaster. The room was dirty, three of the lamps were missing bulbs and there were bugs all along the floorboards of the room. I had to carry my daughter from the bed to the toilet every time she used the bathroom because the 2 seconds she was standing on the carpet, the bottom of her feet were all black. I would've turned around and left but we had got thru hotels.com so we wouldn't get our money back. We decided to just get some rest since the beds were decent and "seemed" clean. This stop was more for our 4 year old and we wanted her to get some sleep. There is a BAR on the property that belongs to the hotel...this place was loud and it was DIRECTLY behind our room. After the bar finally closed close to 1, the "festivities" apparently continued in rooms around us. Needless to say my husband and I got maybe a total of 2 hours of sleep since we constantly kept getting up to check our vehicle. There aren't Windows looking out the front of your room (where your vehicle is parked) so you would have to open the door or try to see thru the peephole. We got up and got back on the road at 7am...their free breakfast was probably worth missing. Paying for breakfast down the way sounded like a much better idea!

"One of the best!"

5
02/08/2016

This hotel and staff offered one of the best hotel experiences I've ever had. Great room! Great breakfast! Great people!!! I would absolutely stay here again on my next trip that way. It's worth travelling the extra hour or two to skip other hotels to stay here!!

"Awesome place to stay!"

5
28/07/2016

This hotel knows how to make you feel at home! Will use this hotel every time I am in Sulphur Springs, Texas. Hotels like this are few and far between. Stayed there on two different occasions while in town for a family members illness. Stayed 4 nights on the first trip and three nights on the second trip. Rooms were clean, comfy bed and pillows, pool and grounds were clean and well maintained. All of the staff went out of their way to make sure we had anything we needed. Went in the bar on the grounds and was able to relax with a few drinks, during what was a very stressful time for me. Everyone, from the patrons, the employees and the owner were great. They made us feel right at home I would highly recommend this hotel!

"A Good Hotel"

3
26/07/2016

The room was clean and quiet. The hotel staff was polite. You can't beat the price. There was no elevator, but fortunately, we had a first floor room. The room had a microwave and refrigerator. Our room was close to Interstate 30, but it wasn't too noisy.

"Great Overnight Value"

4
17/07/2016

I was traveling late at night with my 3 boys, ages 6, 10, and 14. We called from the road to see if they had any availability. Kimberly was very pleasant to speak to on the phone. It was about 11:30 pm when we arrived, and Ralph at the front desk was waiting for us. He upgraded our Non-Smoking, 2 Bed room to a larger room, which really made a difference, I think. We drove around to our room , #429. It was on the back of the property and there was just a large field back behind there. It was very quiet and felt extremely safe. Our room was on the 2nd floor. There was an ice machine just at the bottom of the stairs. The room was basic, but quite spacious. It had a microwave and a mini fridge that was larger than most hotel mini fridges. The wifi worked great. We slept well. The shower was good, and we had plenty of hot water. We were pleased with the breakfast selection and of course, my boys loved the Texas waffle maker with add ins like chocolate chips, almonds, and cranberries, etc. Checkout was easy. Out front, there is a bull rider statue and a small old carriage that were fun for a couple pictures. This hotel offered great service with several small touches that made us leave pleasantly surprised with our stay.

"Recommended"

5
12/07/2016

This is a really pleasant, low cost place to stay. The staff are very friendly and helpful. We got a room upgrade at no additional cost and without asking, just because the larger suites were available. Nice pool. Quiet stay. Clean and comfortable room. We would stay here again.

"Our stay from Nevada, Tx family"

5
08/07/2016

This is our favorite place to go and relax and get away with family. We stay and it is comfortable and everyone is nice. It is close to the lake and makes it a great place to stay! My family and I will continue to come here!

"Great hotel"

5
08/07/2016

We arrived at almost midnight. The staff was pleasant and efficient and worked to get us checked in as soon as possible so we could get to bed. The room was clean, and the bed was super comfy. A fabulous hot breakfast. The pool looks clean and we'll taken care of. Our room had a slight odor of smoke, although it was a non-smoking room, but I thinks that's inevitable in places that have both types of rooms. We will stay here again!

"Great place to stay"

5
17/06/2016

Lucinda, the desk clerk, was very friendly and helpful. She helped me book a room over the telephone for my wife and granddaughters who were traveling together. She also helped me cut some red tape using Best Western Reward points. Great employee!!! Very nice room!!

"Clean and Comfortable Bed - Period"

3
08/06/2016

Clean and comfortable bed but facilities need updated and no elevator to second floor requires stairs. Breakfast adequate although refills of food and coffee a bit slow due to inattentive staff. Overall experience is average.

"Great overnight stop"

4
01/06/2016

We spent a Saturday night here while attending a family function a few miles from town. We had a one bedroom king suite which was very comfortable and quiet. It was a first floor unit and not in the main building. The breakfast room is in the lobby of the main building and the offerings were kept hot and fresh while we there. They offered scrambled eggs, sausage, biscuits, gravy, cold cereal, waffles, pastries, fruit, and yogurt. Everyone could find something to their liking. The staff was very friendly and check-in and check-out was quick and easy. I made reservations on line at Best Westerns web site. We have stayed at many of their locations and even though this is not one of their newest ones you should be happy with the accommodations and value. We would recommend it.

"Could use some updates"

3
29/05/2016

Second time in a month I stayed at this hotel. Although the beds are comfortable, both times the carpet was not very clean. Decor is still stuck in the 80's, outlets are loose and cleaning staff could dig alittle deeper. However the service is great and for the money the stay is okay.

"Great Stay and Service"

5
22/05/2016

Very good service and great room away from the smokers and noise, thanks to the receptionist. The breakfast every day was nice and the chef so cheerful and pleasant. He wanted to make sure that you had everything that you needed.

"Road trip"

4
12/05/2016

I drove my sister and brother-in-law from Arizona to Ohio-this stay was our second day on the road. Room was clean and comfortable. Desk rep called to check on us which was nice!We had a small problem with our refrigerator/plug that the desk clerk quickly resolved. Only small complaint we had was that because of a family member having a disability so we requested a ground floor room-- this ended up being a room in another building and had to drive to go get ice and extra towels from the hotel. Luckily we had no one wheelchair bound or I think this would have caused more problems. We were able to order food from a local restaurant that delivered right to our room! This was nice because none of use wanted to leave the room once there.

"Best Western Coachlight, Rolla, Missouri"

5
07/05/2016

The Best Western Coachlight, Rolla, Missouri was very clean, orderly, and even called the room after we got our luggage in to see if everything was okay with the room and suggested a place to eat that evening. The breakfast was absolutely perfect.

"Excellent experience"

5
04/05/2016

I have stayed at this Hotel several times in the past couple of years and have had no issues or complaint at all with the Hotel staff or rooms. I highly recommend this Hotel to anyone traveling in this area.

"best hotel to stay with a pet."

4
27/03/2016

second time around and still a great value for the price. lots of grass area for our dog.great bed and pillows. no restaurant on site but not a problem. would stay here again.staff was very helpful and made our stay fantastic.

"Excellent Value"

5
22/03/2016

We were offered a deal on the suites. We were able to stay in a 2 room suite for a VERY reasonable price. This provided much needed relaxation on a very long family trip with a sick child. The room was clean and very nicely decorated. The staff was extremely friendly and helpful. The internet worked very well. The beds were very comfortable and provided the much needed rest my family needed.

"Still excellent second year in a row"

5
10/03/2016

Stayed here last year and now this one for extended stay. The field-view suite is wonderful, staff and management are too, as always. "Mr. Joe" cooks the most awesome breakfasts, coming up with special treats like fried apples, pears on lettuce bed, even fresh warm chocolate chip cookies! Very clean, accommodating and hospitable.

"Surprising Find"

5
19/02/2016

Despite being located in an area without other amenities, and construction next door, this hotel is excellent for an overnight stay. Restaurants/stores, etc, are just one exit down the hwy. Staff go out of their way to accommodate any request or need and are very pleasant/friendly (esp. the gentleman breakfast attendant). Facility is clean with comfortable bed and great shower. Pool area is very well-kept (although not used on this trip); our room had exterior doors to both the pool and the parking lot. Would definitely stay here again.

"Comfy, older motel - a great value, and dog friendly!"

4
15/02/2016

This is one of those older motels with an interior courtyard and outdoor pool. Furnishings were a little dated, but it was clean and the staff friendly and helpful. The free breakfast was a bit better than average and the server especially attentive. Because we were traveling with our dog, we called ahead to reserve a room and they were able to match the online Priceline cost for a room. The dog fee was $10 per night, regardless of dog size. For the area and compared to nearby hotels, we thought it and excellent value. We would definitely stay here again.

"Recordmend this hotel."

4
12/02/2016

Rooms were clean and comfortable. Service checking in and out was great.Breakfast was good, I would recomend this hotel, Wish all Best Westerns were this good. Some are not and the companyneeds to look into these hotels.

"Comfy older motel; excellent value and dog friendly"

4
07/02/2016

This is an older motel that is showing its age, but the rooms are comfortable, the staff friendly, and the breakfast better than average. We stayed on a cold, rainy weeknight and got an excellent rate by calling ahead and asking them to match the Priceline cost. There was a $20 fee for our dog. The breakfast server went out of his way to keep food hot and available. I would definitely stay here again as long as the price is right.

"getting away from the snow"

2
07/02/2016

The hotel was average in appearance. When we got to our room, we checked the sheets and found them stained. We went to front desk and asked for another room. The room had a slight odor. We would not recommend staying here and we will not be back.

"Great Hotel for the price"

5
05/02/2016

Great hotel for the price, I will be using when I come back to town. Room was clean and neat. Staff was friendly. One of the best value hotels I have stayed at. Breakfast is not the best, might plan on just grabbing your own.

"GREAT STAY !!!"

4
15/01/2016

I had stayed Here 8 years ago was very unhappy..... so thought I would try one more time. I was totally surprised .I will be returning great price friendly helpful staff. Very well lite, close to interstate. The only negative would be bed was rather hard, but other than that two thumbs up !!

"We were just passing through on our way back home from a visit with family in San Antonio."

5
13/01/2016

The room was comfortable. The bed was comfortable. I had a complaint, but I have forgotten what it was so I give the motel an "A." I do not have anything more to say about our stay at the Best Western Trail Dust Inn in Sulphur Springs.

"Mouse drooping "

1
10/01/2016

My wife ,mother in law, My three kids 2, 3, 4 and myself checked in. We needed to use the sofa bed so I asked for pillows and sheets. I was not given pillows just sheets. They said they had no spare ! I said there are over woo rooms and only 20 are occupied can you get me pillows from a vacant room. The reply was no fold the sheets y I make a pillow ! Wow ! Ok I have kids to feed diapers to change and I want to sleep. I got to my room opened the sofa and found mouse dropping on the sheets. My wife freaked out she grabbed the kids and ran outside to the van. It is 27 outside now.I went to the front desk and asked to leave with a refund the reply was sorry but you used the room but I can change your room ! Wow again.. I am in the I they room now I'm very PISSED off and I will never stay at a BE again. I used to manage the holiday inn in Manassas vs and I was a gmbof papa John's and I have two small established restaurants in austin tx. I know what customer service is and what it's not. The service is poor and the accomadation is unbearable, nasty, ingested, the only reason I was forced to stay is because My mother in law already took her meds and can't move too well. Very PISSED off and I'm going on to every social media to complain I'll call corporate in the morning

"Convenient location and best value in Sulphur Springs, TX"

4
30/12/2015

Friendly and helpful staff. Hot breakfast was offered along with other items and was plenty adequate. They have no smoking rooms, but smoking rooms are not that far away and smokers don't seem to care where they smoke, including the small enclosed fitness room. Boiler broke during our stay, but staff came to tell us and gave us a key to a room with hot water. These things are not necessarily the motel's fault and they certainly tried to make sure our needs were met. The area we stayed in had been completely re-done in the past two years.

"No Hot Water - No Water Pressure"

1
23/12/2015

The broken boiler resulting in no hot water or even any water pressure in the room to take a cold shower was simply unacceptable. And the offer to run across the parking lot to another building at 6:30am during a severe thunderstorm to take a shower was simply insane. I don't expect to pay for a room with no hot water or shower ... taking $10 off my bill was insulting

"Tidy little jewel"

4
14/12/2015

Nice people, clean room & bathroom, comfortable bed, good location. Outdoor entry to rooms (I'm a smoker, so outdoor entry is a real bonus). Lounge is under renovation, so we can't comment on that. No onsite restaurant, but plenty of restaurant locations nearby. The downtown square in Sulphur Springs was lovely to visit at Christmas-time!

"Cold room"

1
30/11/2015

Heater running full blast, but cold coming under door 1" tall crack. Did not clean room, make bed, empty trash and did not bring new linens. Bed was hard as a rock, lumpy because sheets and mattress cover were put on wrong and there were 2 troughs in the bed that I kept falling in to.

"Very friendly"

5
14/11/2015

From the check in to check out we loved this hotel! The staff is very friendly and helpful. Breakfast was hot and tasty. Our room was clean and comfy. We even had a little patio outside our door to sit outside and enjoy the quiet. The picture I posted was outside our room early in the morning.

"great stay"

4
31/10/2015

great place to stay in area, bathroom a bit small, and outlets not within easy reach of desk, but OK, great staff and breakfast is well stocked and presented. staff very helpful at all times (check-in and check-out)

"Hometown visit"

4
25/10/2015

We were pleasantly surprised with our suite. It was updated, clean, and very comfortable. There are two hotels in town that we usually use, but we will come here again. The price was excellent. The lobby & breakfast area we very nice. Breakfast had a variety of foods both hot & cold. Breakfast was just ok, but served its purpose. Loved making the Texas Waffle.

"OUTSTANDING CUSTOMER SERVICE - GOOD PRICE"

5
10/09/2015

I have stayed at a few Best Westerns that were basically old motels BW bought out & not rehabbed very nicely. I almost did not even consider Sulphur Springs Best Western but looked at exterior of property & decided to give it a shot - SO GLAD I DID! And there was plenty of room to park our 2 Semi Trucks. No noise issues & I can not say enough about how helpful all staff was during our stay.

"Best Western Trail Dust Review"

5
09/09/2015

I was attending a family reunion in the city and have stayed at this same hotel numerous times. For several years, our reunion was actually held in the Heritage Hall on site. The rooms had been updated nicely since the last time I stayed there in 2012. Everything was really nice and the bed was comfortable. I had a suite and was please with the reasonable price. The a/c worked great. The breakfast had a good variety of food to choose from. All of the front desk staff and dining room staff were so nice and made you feel welcome!

"good hotel"

4
04/09/2015

nice clean hotel with sitting area that made visiting more comfortable. good rate for a suite. close proximity to downtown. nice town square in sulphur springs. would stay here again. it is a halfway point between where i live and my daughter lives.

"fun time"

4
09/08/2015

had a great time the hotel served my purpose. It was clean and not too expensive. The staff was helpful and allowed us to swim and bring friends to swim. Overall good experience. Would more than likely stay again.

"Our yearly stop....."

5
01/08/2015

We always stop at the Trail Dust inn after driving from Branson. They had a fire in 2013 and have now rebuilt and are open once again. This is a large motel, with good parking for big rigs also. Very nice and clean. We did have a slight problem with crickets in the room. No fault of the management. The motel is next to a hay meadow and with all the rain the crickets are in full mass. There is no way one can keep them out of a room, somehow the little fellows can find a small hole and come right in. We mentioned this to the manager and he gave us a 10% discount on the room for "putting up with the crickets". Our section of the motel was next to the hay meadow, there are several sections to this motel so I am sure the other areas weren't subject to the crickets' company. We did have an accessible suite which was very clean and the beds were comfortable. We have been very satisfied with the motel for a number of years. And would recommend it for travelers.