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Best Western Plus Hotel Sugar Land Houston, Sugar Land

14444 Southwest Freeway, 77478-5003, Sugar Land, United States - See on a map
Best Western Plus Sugar Land Houston - Welcome to the Best Western Plus Sugar Land Houston! The Best Western Plus Sugar Land Houston is ideally located in the center of Sugar Land. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the Best Western Plus Sugar Land Houston. We are located near Houston, an ideal position for business and leisure travelers on the go. Our location offers immediate access to Hwy 59. Let our professional and friendly staff take care of you during your stay in Sugar Land.

Best Western Plus

Hotel Sugar Land Houston

LABEL_ITINERAIRE

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 118 guest reviews
NOTE ISSUED
Excellent
22
Very Good
38
Average
29
Poor
18
Terrible
11
REFER TO NOTICE
Business Business
59
Couples Couples
14
Family Family
26
Friends getaway Friends getaway
4
Solo travel Solo travel
9
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Covid-19 Closure"

1
Jason M, Egg Harbor Township, New Jersey 15/11/2020

I stayed at this hotel last week for business. Hotel was clean and newly renovated. Coffee was ice cold or no coffee at all. Grab and go breakfast the yogurt was warm. My last day staying there. I received two emails stating there was an emergency and I had to vacate. They stated it was do to Covid-19. I could not get a clear answer if they had an outbreak in the hotel. Kicked me to the curb with no real offers of other accommodations. Stay clear of this hotel!!!

"Do yourself a favor..."

1
User 16/08/2020

If I could give a zero I would. I'm not sure where to begin but I've never walked in a hotel and walked back out ever!!! To start, an elevator was broken and there was a long line to get on the other one that was moving slowly. Wires were hanging from the ceiling, and once we got on the elevator, it wreaked of pot, the air was not working well. And then the icing on the cake was that I'm certain a group of prostitutes we're working. They were walking out in the lobby and it was jaw dropping to see. As we were leaving I'm almost 100% that I saw their pimp. My husband and I looked at each other and decided if we couldn't find a place then we would rather sleep in our car then sleep there. I grew up staying at Holiday Inns...it's so disappointing to see that the corporation would allow such a trashy place to exist. Luckily, we were able to get a refund and stay at the MUCH nicer Hyatt Place a few miles down.

"OK stay"

3
User 22/02/2020

Staff were very friendly at check in. A small error with the booking required some attention which the manager did efficiently. Rooms are clean, slightly dated. Bit of an issue with the water, both the hot and cold were hot, even after running the tap and occasionally brown on initial run, so I don't know what that was about. Otherwise it was fine.

IHGService, Guest Relations Manager at Best Western Plus Sugar Land Houston, responded to this review
Hello AAAardvark2000, Thanks for the stay and for the feedback. I am happy to hear that you found our staff commendable, and the rooms clean. On the other hand, I am sorry that you had encountered an error with your booking, and the water temp control. This is not the experience we want our guests to have. I have forwarded your feedback to our hotel management to work on these points raised in your review to give you the best hotel experience in the future. Once again, thank you for staying with us and hope you visit us again. Best Regards, John O Case Manager IHGService

"NOT your typical Holiday Inn hotel"

1
SK W, Guy, Texas 02/07/2019

Holiday Inn should be ashamed of this location. We booked out of town guests here and I was so embarrassed. Room keys didn't work, air conditioning mediocre, swimming pool greenish color. Then NO TOWELS on second day. What hotel does not have clean towels??? The manager seemed unsympathetic and made many excuses for all the problems. Needless to say, I do not recommend this hotel.

IHGService, Guest Relations Manager at Best Western Plus Sugar Land Houston, responded to this review
Hi paree07, Thank you for sharing your experience at the Holiday Inn Express Houston Southwest - Sugar Land. I read your comment about the room keys, towels, AC, and the pool caused dismay on your stay. We strive to provide a positive experience, and we try our best to make sure that we deliver quality service with a combined sense of comfort and happiness. I'm sorry to make you uneasy as to how our staff responded when you raised your concern. I documented this matter and shared your comments to the management, and I am positive that our hotel will take the necessary actions to improve on these areas. We do hope to have another opportunity to host your visit and ensure that next time around your stay with us will be memorable for all the right reasons. Warmly, Jeraldine R. Case Manager IHGService

"The Worst Holiday Inn Express I've Stayed at"

2
KrystenMejia, Austin, Texas 13/06/2019

This hotel needs a complete overhaul. The beds are very uncomfortable and we sunk in the middle during the night. The shower water pressure in the very small bathroom is low and the temp is under lukewarm on the hottest setting. One of our two nights stay we had no hot water. I called down the the receiptionist to alert her to the issue and she said "no one else has complained about cold water but I did just get here". She never even called me back with a resolve. The second night we came back to the room to discover our keys didn't work. The maid came but didn't make one of the beds and left breakfast plates on the dresser. There are many other choices in the area.

IHGService, Guest Relations Manager at Best Western Plus Sugar Land Houston, responded to this review
Hi KrystenMejia, Thank you for staying with us and for sharing your experience. We strive to make each stay as comfortable as possible and I am very sorry to learn about the challenges you faced during your stay with the bedding, no hot water and with the service provided by our staff. Your comments were discussed at length with our hotel management and I trust that steps are now being taken to ensure we avoid these lapses from happening again in the future. I appreciate you bringing this to our attention and I hope you give us another try to show you that your unsatisfactory stay was an exception. Best regards, Jonathan A Case Manager IHGService

"Exceeded Our Expectations"

5
DAVID W, Gladewater, Texas 09/06/2019

Staff were extremely friendly. The breakfast was above average and the cinnamon rolls were very tasty. The room was clean and fresh. The air conditioner kept the room cool even during the Houston heat. The pool was well maintained. Though close to the freeway, the room was not noisy at all. Very pleased with this hotel and would recommend to anyone staying in this area.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.