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Best Western Hotel Stratford on Avon Salford Priors Salford Hall, Stratford-Upon-Avon

4.0/5  - basé sur 1121 notations.
Abbots Salford, WR11 8UT, Stratford-upon-avon, Great Britain - See map

The Best Western Stratford on Avon Salford Priors Salford Hall is a magnificent Tudor manor in the heart of Shakespeare country and the gateway to the Cotswolds. Featuring a lovingly restored, superb, A rosette award winning restaurant serving fine food while still retaining the old oak paneling and log fires. Enjoy your stay.

Best Western

Hotel Stratford on Avon Salford Priors Salford Hall

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Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • Tennis court
    Tennis court
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1123 guest reviews
NOTE ISSUED
Excellent
469
Very Good
402
Average
148
Poor
61
Terrible
43
REFER TO NOTICE
Business Business
94
Couples Couples
664
Family Family
133
Friends getaway Friends getaway
133
Solo travel Solo travel
26
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"One night stay"

5
14/07/2018

My husband and I stayed here last night we were seeing Madness at Ragley Hall..this hotel is a lovely old building.We stayed in the attic which had a lovely quirky window and 2 single beds.as doubles were fully booked with other Madness concert goers..the room was sizeable and beds comfortable sizeable bathroom and all that we needed it wasn't swanky and modern and to be honest that would not have suited this beautiful old Hall... it was clean and we loved being in the attic with creeky floors and sloped ceilings..it was all we needed for the night.The garden area is really beautiful plenty of seating and cottage garden style.. I have to say the bar tenders on the evening were very genuinely friendly and both of them were chatty and no request was an issue.. there was a great atmosphere in the bar after the concert.We had room only so cannot comment on the breakfast but the bar prices are reasonable staff friendly and a beautiful building we shall definitely be returning here to stay.. the surrounding area is chocolate box English country side with lovely little villages to visit.All in all we really enjoyed our stay here and I would recommend it to anyone wanting old English charm and character however if you're looking for a boutique chic hotel this isn't for you... it's an historic building and quirkiness and country style is here which in turn does not warrant sterile clean lines so reviews from others saying such things as dated I have to say should opt for city boutique hotels not historic country Halls..

SalfordHall, Guest Relations Manager at Best Western Salford Hall Hotel, responded to this review
Thank you for taking the time to write a review on your most recent stay with us. We are so pleased you both enjoyed everything. Our guests are at the heart of everything we do and it's so nice when everyone enjoys the best experience from each of our teams. We look forward to welcoming you back in the future! Sincerely, Becca Reservations & Reception BEST WESTERN Salford Hall Hotel 01386 871300

"Spoilt by just a few things"

3
13/07/2018

In our opinion the restaurant was good. Bar and grounds were fine as were the staff all were polite and helpful these were the good points. Bad points were the room which is what we paid for £89 per night and this did not include breakfast which was £26 a night extra which makes this a £115 a nigh room ! Bad points were the mattress were not comfortable as you could feel the springs and moved about so much my partner thought that the bed was broken. The room was dated and not especially clean things like spiders in the kettle and a broken fan held together with sticky tape ? We had to keep asking for tea bags and even when we left the empty tissue box on the tea tray it did not get replaced, no soap on the sink we had to use the shower gel no other soaps or hair wash were left out. seemed like the hotel was being run on a shoe string or the cleaner was not putting these out. House keeping needs investigation such a pity as the place and grounds deserve better this could be a really top notch hotel !

SalfordHall, Guest Relations Manager at Best Western Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay at our property. I am sorry to hear that your room was not clean and nothing was topped up I will definitely pass this onto the general manager and I can assure you that your comments will be acted upon! I hope you do consider staying with us again, sometimes when you book a room including breakfast it can work out cheaper than booking room only and then adding breakfast on separately. Again please accept my apologies and I hope we get the chance to welcome you back in the future to provide you with a superior experience. Sincerely, Becca Reservations & Reception BEST WESTERN Salford Hall Hotel 01386 871300

"fantastic setting"

5
09/07/2018

stayed for 3 nights fab old tudor building and lovely grounds rooms were really nice with 4 poster beds in some the staff were so friendly and helpful we had a deal where we had to have breakfast and evening meal in the hotel ,the food was great but as normal in hotels a bit expensive loads of places to visit so would like to go back sometime but would probably find somewhere else to eat just because of the price loved our stay though

SalfordHall, Guest Relations Manager at Best Western Salford Hall Hotel, responded to this review
Thank you for taking the time to leave your comments on Trip Advisor. I am delighted that you enjoyed your overall experience of Salford Hall and we hope to get the chance to welcome you back in the future! Kind Regards Becca Reservations Best Western Salford Hall Hotel

"Lovely place to stay"

5
05/07/2018

We stayed here for three nights, on Tesco Clubcard points. We had a really beautiful room, with a four poster bed. It was immaculately clean, and very comfortable. The weather was very hot, so it was great to find a fan in the room. We certainly needed it! We used the bar for our evening meals, as we could sit in the very attractive walled garden. Much cooler than indoors, with a great choice of meals and drinks. Breakfast was also very good. Lots of choice, and in a very nice restaurant. We also had packed lunches, which they provided. Again, a good choice and value for money. Staff were friendly and helpful. The whole place was very well kept, clean and attractive. We will return

SalfordHall, Guest Relations Manager at Best Western Salford Hall Hotel, responded to this review
Thank you for your lovely review about your most recent stay. We are so pleased you enjoyed everything. Our guests are at the heart of everything we do and it's so nice when everyone enjoys the best experience from each of our teams. We look forward to welcoming you back in the future! Kind Regards Becca Reservations Best Western Salford Hall Hotel

"Disappointing stay"

2
02/07/2018

The hotel looks lovely, very pretty building and grounds. The room itself was a 'Superior Double Room' on first glance the room was very tidy and clean. The four poster bed is a nice touch. But the room itself is very basic beyond this. No complimentary water in the room, tea and coffee was basic, instant coffee and PG Tips tea - no selection. The tea cups were filthy and had mismatched saucers. The bathroom had no soap but the shower cream was left by the sink, which I presume was meant to be attached to the wall in the shower. There were no complimentary toiletries which are usually a given. Breakfast was simple, and most supplies pretty much depleted by 9.30 on a Sunday. The cooked breakfast was fine but did not include toast, you had to use one of the conveyor belt machines which left you with either underdone or burnt toast! Our room was in the Tudor courtyard, the walls are paper thin, so if you happen to be staying when an event is on expect to be kept awake most of the night as the other drunk guests return, shouting and screaming and slamming doors. Reception put in one call to the offending room but did little beyond that, so the noise carried on. Reception weren't very warm or friendly, being the first person you meet you would expect them to be welcoming and representing the hotel but found them quite solemn. I would also expect that atleast on check out there would be a question as to how our stay was but was not asked... I was very disappointing and did not feel that there was good value for money.

SalfordHall, Guest Relations Manager at Best Western Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay at our property. I am very sorry that you were not satisfied with your overall experience here at Salford Hall. We do offer free water bottles from reception on request and unfortunately only executive rooms are given free toiletries. It is not acceptable that your cups were dirty and we would have definitely gave you some clean ones if this was brought to our attention, so I can only apologise for that! We do try our best to keep all of our guests happy and I am sorry that the noise carried on. I hope you accept my apology and will consider staying with us again so we get the chance to provide you with a superior experience! Kind Regards Becca Reservations Best Western Salford Hall Hotel

"Super Six Course Tasting Menu"

5
27/06/2018

We thoroughly enjoyed our romp through six delicious courses. We started with asparagus soup which was perfectly seasoned. We the had our favourite of all the courses: red mullet with Thai velouté. Just the right amount of heat and flavour. This was followed by salt baked carrots with quinoa with stilton salad. Gressingham duck breast with pearl barley and beetroot was fourth. Pears poached in prosecco, which you could actually taste, was next, with a chocolate ganache. To our taste the pears could have been poached for a little longer. However the final course of brie pannacotta was a wonderful ending. Service was excellent in spite of there being a coach load of Dutch visitors on a different meal plan. We enjoyed everything so much that we have booked a Sunday Jazz Lunch!

"Absolutely fantastic"

5
27/06/2018

We stayed here for the weekend with our family to celebrate my husbands birthday. The hotel exceeded my expectations - the building itself is beautiful,and full of old world charm - from the bedrooms to the bar - everything was perfect. The grounds were very well kept and very pretty - we played croquet on the lawn and had photographs taken on steps under an arch lit by coach lanterns. We had an excellent dinner in the restaurant - the table having been decorated with confetti etc which I'd provided and the staff sang Happy Birthday to my husband as they brought his birthday cake out. Breakfast was freshly cooked to order and was also very good. Nothing was too much trouble, all of the staff were polite, pleasant and happy to help. We all absolutely loved this hotel and would be more than happy to stay there again - highly recommended

"Quirky Quality!"

5
23/06/2018

Pulling in to the driveway, our first impressions were better than expected. The main hotel building has the look of a medieval castle or a national trust stately home and is set in lovely gardens. We had booked a superior double which was located in the courtyard building a little bit away from the main hotel. The room was spacious with a 4 poster bed, vintage furniture and a modern upstairs bathroom. It was also probably the cleanest hotel room we had ever stayed in, no dust anywhere. We had a good night's sleep in the comfortable bed then went across to the main hotel for breakfast which was included in the offer price. A full English which was really tasty and filling set in a charming restaurant. Easy for exploring the Cotswolds or Stratford upon Avon and a great price. A hotel we would definitely return to without any hesitation.

"Afternoon tea for two"

3
20/06/2018

The most awful afternoon tea experience, 1 round of Tuna and mayo on white and roast beef on brown bread between two, one fruit scone each with clotted cream and two cakes each which were pretty revolting.... then although advertised locally on offer which was checked at time of booking for £10 per person tried to charge us £15.00 per person.... needless to say will not be returning!

"More National Trust than Best Western!"

5
18/06/2018

We stayed here for the week end as a birthday treat for me, and it really was a treat. The hotel looks so lovely when you drive up, more like a National Trust property than a hotel. Inside its all wooden beams, creaky floorboards and lots of atmosphere. Our room was lovely, with a comfy bed and a beautiful view overlooking the front of the hotel. It was extremely quiet and we had a good nights sleep. Breakfast in the morning was delicious, with hot food being cooked to order. Absolutely loved the place and cannot wait to return.

SalfordHall, Guest Relations Manager at Best Western Salford Hall Hotel, responded to this review
Thank you for taking the time to write a review on your most recent stay with us. We are so pleased you enjoyed everything. Our guests are at the heart of everything we do and it's so nice when everyone enjoys the best experience from each of our teams. I do hope we will get a chance to welcome you back in the future. Thank you once again Sincerely, Becca Reservations & Reception BEST WESTERN Salford Hall Hotel 01386 871300

"Beautiful setting"

4
16/06/2018

Stayed for 2 nights B&B midweek with my partner. We had a deluxe room with 4 poster bed, little lounge area with sofa and 2 chairs, and a lovely bathroom with huge shower. The only thing I would say is that the bathroom floor was cold under foot, so a bit of a shock in the night when visiting! I hope in the winter they have underfloor heating! I was pleased to see lots of sockets as I find it really annoying when there isn't a socket near the bed for your phone or anything else you need to plug in. The bed was huge and also very comfortable. We had a couple of drinks in the bar and sat in the garden leading out from the bar, beautiful setting and very peaceful. The 3 berry waddle goose cider was delicious! There was plenty of choice for breakfast including fresh fruit, cereal, pastries, toast, and various cooked choices including scrambled eggs with smoked salmon. I had a sausage bap the first morning and enjoyed it so much I had the same the second day! As we had plans we didn't eat at the hotel, but I saw some of the food coming out in the bar which looked really nice. I would stay again if in the area. You will need a car if staying in this area though as it's a way from Stratford itself and other amenities, but if you want peace and quiet then this is the place to stay.

SalfordHall, Front Office Manager at Best Western Salford Hall Hotel, responded to this review
Thank you for taking the time to leave your comments on Trip Advisor. I am delighted that you enjoyed your overall experience of Salford Hall. We will be sure to take your feedback on board and maybe consider installing under floor heating! We look forward to welcoming you back in the future. Sincerely, Becca Reservations & Reception BEST WESTERN Salford Hall Hotel 01386 871300

"Short Break"

4
16/06/2018

We booked a superior room, with four poster bed. This was in the building opposite the main house, so felt a little odd in that we only went across for our breakfast and to the bar in evening. However, that didn't detract from our enjoyment overall. The Hotel is tucked away in the countryside, so probably only practical if you have a car. Staff were friendly and helpful. Breakfast was cooked to order and good quality. Bar opens onto a lovely walled garden which was nice to sit in on a summers evening. We would happily visit again.

SalfordHall, Guest Relations Manager at Best Western Salford Hall Hotel, responded to this review
Thank you for your review following your recent stay here. I am so pleased you enjoyed your stay with us. The team work really hard to provide the highest standard of service for our guests. We look forward to welcoming you back in the future. Sincerely, Becca Reservations & Reception BEST WESTERN Salford Hall Hotel 01386 871300

"Disappointing."

1
15/06/2018

The setting is indeed beautiful, but there were a number of things where I felt this hotel fell short. The cooked breakfast was poor; it definitely wasn't visually appealing, the bacon was over cooked ( broke in half!). Sauces appeared to be of the budget variety: the brown sauce was almost transparent and tasted acidic and the mayonnaise had absolutely no creaminess about it- these are little things that can make a HUGE difference! The room was pretty shabby and the coffee was again a budget brand! Having a wonderful setting is fantastic, but it'll only carry you so far!

SalfordHall, Guest Relations Manager at Best Western Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Beautiful hotel"

5
11/06/2018

I stayed here for just one night on my way to a show with my two young dogs. I chose this hotel as they were so friendly when I rang to book and I wasn't disappointed. The hotel is in a beautiful setting, and the room was very clean and comfortable. The staff were all so friendly and helpful, and my dogs were allowed everywhere apart from the restaurant, which was lovely as I was by myself and don't leave them in the van. I ate my evening meal in the beer garden, excellent food and some good company, and as I was leaving too early for breakfast, they kindly made me bacon sandwiches, nicely wrapped up, to eat on my journey. Thank you.

SalfordHall, Guest Relations Manager at Best Western Salford Hall Hotel, responded to this review
Thank you very much for sharing your recent visit with others here on Trip Advisor. We are so pleased you enjoyed everything. Our guests are at the heart of everything we do and it's so nice when everyone enjoys the best experience from each of our teams. I do hope we will get a chance to welcome you back in the future. Sincerely, Becca Reservations & Reception BEST WESTERN Salford Hall Hotel

"Amazing afternoon tea"

5
02/06/2018

My daughter and I had the most wonderful afternoon tea at Salford Hall yesterday with a lovely selection of savoury sandwiches and beautiful scones with homemade jam finished with a superb selection of cakes. Booked at the last minute, the staff were very accommodating and attentive. Thank you so much, so looking forward to returning.

SalfordHall, Guest Relations Manager at Best Western Salford Hall Hotel, responded to this review
Thank you very much for sharing your recent visit experience with others here on Trip Advisor. We are very pleased you both enjoyed you're High Tea and look forward to welcoming you back in the future! Sincerely, Becca Reservations & Reception BEST WESTERN Salford Hall Hotel

"Hmmmm"

2
30/05/2018

Me and my daughter stayed one night here, the bed was very comfy which was the only positive. When we arrived there was no staff in sight. Breakfast cost £10.50 for continental and £13.50 for continental and cooked, my daughter chose cooked which was small for the price charged and the egg tasted of vinegar which then put her off the whole breakfast, we was left in the dining area and wasnt asked if we needed anything else, if our food was ok. All in all a massive lack of initiative by staff, very basic service. I wouldnt go back im afraid.

SalfordHall, Guest Relations Manager at Best Western Salford Hall Hotel, responded to this review
Thank you for taking the time to post a review following your recent stay with us. I was sorry to read you did not enjoy all aspects of your trip and for this please accept my apologies and assurances that your comments will be acted upon. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and a more pleasurable stay. Sincerely, Becca Reservations & Reception BEST WESTERN Salford Hall Hotel 01386 871300

"Great place for a weekend break"

5
29/05/2018

This is a charming country house hotel in a lovely setting setting. Not too far from Strattford upon Avon. The evening meal and breakfast were very nice and plentiful. The bar was cosy and friendly. I would definatly stay here again on my next trip to Strattford

SalfordHall, Guest Relations Manager at Best Western Salford Hall Hotel, responded to this review
Thank you very much for sharing your recent visit with others here on Trip Advisor. We are very pleased you enjoyed every aspect of your experience and we look forward to welcoming you back in the future! Sincerely, Becca Reservations & Reception BEST WESTERN Salford Hall Hotel 01386 871300

"Nice hotel, pity about the restaurant"

4
25/05/2018

We have stayed in this hotel a few times before and know that it a very pleasant place to stay. On this occasion we had booked for dinner, bed and breakfast but on arrival we were asked if we wanted to book a table for dinner and offered limited time slots, shouldn't this have been dealt with as part of the booking process? Our room was the Lady Jane Grey room with a huge bed and a lovely room. The room was well equipped and the upstairs bathroom was fine. Wifi signal was good. Breakfast was also pretty good, the evening meal being the only down point of the visit.

"Stunning place, full of character"

5
09/05/2018

I just wanted to make sure you received a sterling review from our recent wedding (28th April). You provided absolutely top notch service, food & setting. Myself, my partner & our guests loved it all, will be back!

SalfordHall, Guest Relations Manager at Best Western Salford Hall Hotel, responded to this review
What lovely feedback, thank you so much. We are so pleased you appreciated all the special touches from our team and we would love seeing you again soon. Sincerely, Becca Reservations & Reception BEST WESTERN Salford Hall Hotel 01386 871300

"Quick Stop"

5
25/04/2018

An impressive house with comfortable deep leather chairs and sofas in the bar. Good breakfast, English or Continental. The room ‘James VI' that we stayed in was large and the bed was very comfortable and large. The tariff was also very reasonable. Highly recommended.

SalfordHall, Guest Relations Manager at Best Western Salford Hall Hotel, responded to this review
Thank you for taking the time to leave your comments on Trip Advisor. I am delighted that you enjoyed your overall experience of Salford Hall and we look forward to welcoming you back in the future. Sincerely, Becca Reservations & Reception BEST WESTERN Salford Hall Hotel

"Really relaxing stay"

5
22/04/2018

This is a beautiful hotel, full of history and character. Set in a beautiful village, but not far from the main roads and motorway. Our room (room 1) was really big, full of character including a huge fire place, beams and sash windows. The bed was very comfortable. The hotel staff are friendly and helpful. The food in the restaurant and bar were both very good and a reasonable price. The breakfast was cooked to order and there was a good range of fruit, pastries and cereals. The grounds are very pretty, which also includes a walled garden where you can have food and drink or just sit quietly. There is plenty of parking. The local villages are very pretty and well worth a drive round, especially the 5 'lench' villages. We wish we could have stayed longer, it was a perfect romantic weekend. We will definitely be visiting again!

SalfordHall, Public Relations Manager at Best Western Salford Hall Hotel, responded to this review
Thank you very much for sharing your recent visit experience with others here on Trip Advisor. What lovely feedback, I am so pleased you enjoyed your stay with us. The team work really hard to provide the highest standard of service for our guests. We look forward to welcoming you back in the future. Sincerely, Becca Reservations & Reception BEST WESTERN Salford Hall Hotel

"Beautiful Hotel "

5
11/04/2018

Stayed at the hotel on a Groupon deal. Hotel is oldie worldie which suited us perfectly. It's full of character and unspoilt. We stayed in room 10 which was huge and overlooked the front of the hotel. Breakfast was lovely and fulfilled our needs nicely. Bar area a little small but after one drink we decided to go and drink in our huge room! All in all I wouldn't hesitate to recommend the hotel with its relaxed friendly staff, beautiful interior and interesting history.

SalfordHall, Public Relations Manager at Best Western Salford Hall Hotel, responded to this review
Thank you for taking the time to write a review on your most recent stay with us. I am so pleased you enjoyed your stay with us. The team work really hard to provide the highest standard of service for our guests. I do hope we will get a chance to welcome you back in the future. Sincerely, Becca Reservations & Reception BEST WESTERN Salford Hall Hotel

"Afternoon Tea"

3
10/04/2018

We were given a voucher and chose Salford Hall for afternoon tea on my husband's birthday. The tea was served in the conservatory. A radio station was playing pop music throughout the reception and ground floor area,including the conservatory. Whilst it wasn't loud it was intrusive and inappropriate! The quality of the afternoon tea was marginal. The sandwich fillings of tuna mayo and ham were unimaginative. The scones were good and were served warm. However, the one slice of a very plain Victoria sponge from a tray bake was neither fresh or a delicate size. The overall impression was lack lustre!

SalfordHall, Guest Relations Manager at Best Western Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent visit to our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We do have the radio 2 on in the background but we would have been more than happy to change it or turn it off for you. Our afternoon tea's always include two slices of homemade Victoria sponge cake and two freshly made scones, so I am sorry if you only received one slice of Victoria sponge cake. I will certainly pass on your survey scoring and as well as your comments to our General Manager and I hope that you will consider visiting us again so that we can have another chance to provide you with a superior experience. Sincerely, Becca Reservations & Reception BEST WESTERN Salford Hall Hotel

"Pleasant Stay"

4
10/04/2018

Found the hotel nice place to stay with pleasant staff and comfortable room. Hotel was handily placed in nice surroundings for our weekend visiting Stratford Upon Avon. Plenty of parking which is always good.

"Salford hall stratford"

5
04/04/2018

This hotel is fab good looking clean and friendly staff it was our second visit and our anniversary had a lovely room grounds around look lovely food in restaurant is fab along with service would truly recommend a visit

SalfordHall, Public Relations Manager at Best Western Salford Hall Hotel, responded to this review
Thank you for taking the time to write a review on your most recent stay. I am so pleased you enjoyed your stay with us. The team work really hard to provide the highest standard of service for our guests and we would love seeing you again soon. Sincerely, Becca Reservations & Reception BEST WESTERN Salford Hall Hotel

"Lovely Setting"

4
02/04/2018

A Great setting , the hotel has so much character , The staff very proffessional and polite and so laid back . The food in the bar was excellent and well worth the value. We ate the food in the conservatory as the tables seemed a bit to low in the bar area. The rooms where full of character , it was a lovely setting , so peaceful and quite , would highly recommend this hotel , as you not far from Startford Upon Avon

SalfordHall, Guest Relations Manager at Best Western Salford Hall Hotel, responded to this review
Thank you for your nice words, congratulations on the service is passed on to the team. We are so thrilled you had such a nice experience at Salford Hall and were able to relax. We hope to see you again soon! Sincerely, Reservations & Reception BEST WESTERN Salford Hall Hotel

"Fabulous "

4
30/03/2018

Great Hotel really character lovely staff and good food. Would have given it 5 stars but the claim of high speed internet is not accurate we did not have internet in our room and had to be moved. It's easy to say it's high speed but should publish the speed, but overall great and we would stay here again

SalfordHall, Guest Relations Manager at Best Western Salford Hall Hotel, responded to this review
Thank you for taking the time to post a review following your recent stay with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for highlighting our team, your kind words are truly appreciated. I do hope we will get a chance to welcome you back in the future. Sincerely, Reservations & Reception BEST WESTERN Salford Hall Hotel

"Pleasant return"

4
30/03/2018

After having stayed one night a couple of years ago and being kept awake by someone talking outside the front entrance until the early hours (the ex night porter we suspected), we were offerred a half price stay on a future visit. We recently,took up the offer and were more than pleasantly surprised, as we had been put into an upgraded room. We booked the half board option and the food was excellent.It's a lovely hotel, full of character (characters?!), the staff, on this occasion were efficient, welcoming and friendly and we would definitely return.

SalfordHall, Guest Relations Manager at Best Western Salford Hall Hotel, responded to this review
Thank you for taking the time to write a review on your most recent stay with us. We are so pleased you enjoyed everything. Our guests are at the heart of everything we do and it's so nice when everyone enjoys the best experience from each of our teams. I hope we get the chance to welcome you back in the future! Thank you again for your comments. Sincerely, Reservations & Reception BEST WESTERN Salford Hall Hotel

"Lovely old Hotel"

5
24/03/2018

As we turned into the driveway we could see the full view of the hotel. It was beautiful with its winter gardens coming through. Crocuses and daffodils everywhere. Through the entrance on your right there is a cosy bar with large comfy seats and sofas. On your left is the high ceiling reception area. The high stone walls have oil paintings of previous owners and ancestors. There are four leather high backed chairs in front of a roaring fire in a large stone fireplace. The girl at reception was smiling, polite and gave us lots of information on the hotel and our room, and booked our afternoon tea. Our room was fab. Warm and welcoming. The bed was soft with clean crisp bedding. The on suite was spotless with a bath and a shower. The heat was on in the onsuit and the room, so it was lovely and warm. We went down for our cream tea. It was served in the Conservatory, which is a bright area with lots of tropical looking plants. The cream tea consisted of a large currant scone which was lovely. There was a huge slice of Victoria sponge, which was moist and beautifully made. A pot of tea for two and two glasses of procceco. We had booked a table in the restaurant that evening so we went up to get ready. The restaurant was bright and cheerful with beautiful chandeliers lighting up the room. I had the scallops which were cooked to perfection, followed by Pan fried Sea Bass a bed of sweet potato Tai style, it was full of flavour and again cooed beautifully. My husband had the pea soup and then the Rump steak which he said was great, he ate all of it so we can presume that he enjoyed it. The deserts were just as nice. The service was very good. The staff were smiling and attentive. After the meal we went into the bar for a night cap. Next morning we had a cooked breakfast , toast and a pot of tea. There was a choice of cereals, yogurts, croissants and fresh fruit salad. The breakfast set us up for the day. We went to the Butterfly farm just on the outskirts of Stratford upon Avon. What a lovely place to visit it was money well spent. There were separate rooms for the Ants, and one for the larger spiders. The Butterfly area was fabulous. Hundreds of butterflies everywhere. Walking around was amazing seeing the different butterflies, the little Chinese painted quail walking around and the pond with the biggest coy carp I have ever seen. We had eaten during the day so headed to our room for a rest before going down to the bar. My husband went down to the bar while I had a fabulous sleep on the soft comfortable bed. The first full nights sleep I had had for months. We had another cooked breakfast before going home. I would highly recommend this hotel the staff couldn't do enough for us, all with a smile. The room was great the food was great we will go back there and stay again.

SalfordHall, Guest Relations Manager at Best Western Salford Hall Hotel, responded to this review
It was a pleasure to read your thoughtful review, what lovely feedback. Salford Hall Hotel wouldn't be the special place that it is without the support of our outstanding team and your appreciation of us all is very warmly received! I hope you'll have the chance to experience the hotel again soon, please do contact me directly on 01386 871300 if I can be of assistance at any time. Sincerely, Becca Reservations BEST WESTERN Salford Hall Hotel

"Pleasantly surprised"

4
21/03/2018

Stayed here last night with mum to celebrate her 80th birthday. After reading the mixed reviews I didn't know what to expect, but was pleasantly surprised. Staff were friendly, our room was very comfortable with crisp linen bedding, although you could hear creaking floorboards. For a house of this age you can understand why it creaks a little. We had a nice cream tea in the conservatory which was included in our Groupon voucher. Tuesday night they have a special meal deal which is a steak meal for 2 with a bottle of wine for £30, and it was very good. The meals on the menu we thought were overpriced with many having an extra supplement to pay. I'm sure the food would've been cooked to perfection though. The bar food is slightly cheaper. We had a comfortable night's sleep once we'd turned the radiators off, the room was very warm. This morning we had a really good breakfast with several choices on the menu plus the cereal/ pastries etc which you could help yourself to. All in all a good stay, especially for exploring Stratford and the National Trust Croome Court which is around 30 mins away and well worth a visit especially if you have an interest in the RAF in WW2. Would definitely recommend Salford Hall.

"Disappointing"

3
19/03/2018

We were part of a large group some of whom where in the main house, we were in the stable block. The first room (room 20) we were in had a TV that only had 3 channels on and only a shower and not a bath in the bathroom. We moved to room 30 in the bathroom the towel rail never worked, not all the lights worked in the bathroom there were no grab rails meaning that we had to hold onto the sink in order to ensure a safe exit from the bath, and the Wifi hardly worked. The heating turns off at about 11pm and does not come on again until 7.30am it was extremely cold while we were there as there was the beast from the east. The hot water often took ages to come through and sometimes there was no hot water at all. We were disappointed to find that for the 3 nights that we where there the evening meal menu was the same each time. On the Saturday night there was another event on which meant that we were left waiting for ages between the courses, they must have known about this in advance and should have had extra staff, it took 4 hours to have dinner!

"Disappointing Service "

4
18/03/2018

We stayed for 1 night which included breakfast & sparkling cream tea. We asked to book in to the restaurant for an evening meal our 1st disappointment was being told that we would have to eat in the conservatory but we accepted it as we thought there must be a function going on. The room was lovely, yes creaky floorboards but very clean apart from the inside of the wardrobe they had obviously forgotten that but nothing major. The cream tea was very nice and staff were friendly. We arrived for our evening meal and sat in the conservatory not as bad as we'd 1st thought. We ordered a bottle of wine we were given an ice bucket but no stand the young man said he would fetch one but we had to ask another member of staff as it never arrived. My hubby had a starter and our mains arrived but quite a while after, although my lamb was lovely and tasty it was only lukewarm and the shepherds pie bon bon was freezing so I couldn't eat it, the staff were no where to be seen we weren't asked if the meal was ok and we had to ask for the desert menu when someone finally came in although still not to ask if we needed drinks etc. The lady gave me a menu and I told her that the service was shocking tbh to which she replied we have had to give out 69 mains ( obviously the function) we can't do deserts as well I must admit I wasn't very happy and told her I thought that wasn't our problem and we were customers too. There were 6 people in the conservatory in total. Cutting a long story short the desert arrived 25 minutes after we ordered and my hubby went to fetch another drink as we still hadn't been asked. The lady in the bar gave us a complimentary drink when my hubby explained what had happened after she asked if we were having a good night. I also complained to the manager who said 3 staff were off sick but to be fair we had another free drink and we weren't charged for the meal. You may think why moan then but albeit our complaint was dealt with it was highly disappointing as the stay had been a Christmas gift from our daughter and it was our anniversary all we wanted was a nice meal and to be pampered for the weekend unfortunately the service let it down.

"Devils in the detail"

3
15/03/2018

An amazing venue and building, full of old world charm and a stunning location. The room was located in the main building. However the hotel is let down by a number of small issues. The teacups provided are marginally bigger than expresso cups. Swallow twice and the drink has gone. Fixtures and fittings are out of poundland, when using the shower you end up being wrapped in the shower curtain. Plastic cups to rinse your mouth out. The room I stayed in was a double, the TV was placed in such a position that you could not watch it in bed. Not a real issue however as it was a double room why only have one chair opposite and not a settee. There is a notice in the bathroom that states that if you would like to re-use the towel (the green thing to do) please leave it on the tail rail. This was then changed daily even though the tail was left on the tail rail. One evening I decided to bring a pizza back as I did not fancy a formal meal and the bar was too busy. The pizza box was left by the bin to indicate it was rubbish and please could you dispose of it. It was left there by the cleaner. As stated the cups are way too small. I asked for a mug and was kindly given one. Not once was this cleaned during my stay the same as the pint glass I borrowed. Lastly on my final night the staff in the restaurant seemed more concerned with there social life and organising for a large function that serving. As stated there are many plus points. Overall I found the majority of the staff freindly and very helpfull, the food in the evening was superb, the steak and lamb is to die for and highly recommended. I would recommend staying here as I feel the positives outway the negatives, however those negatives need to be addressed especially the housekeeping which had that been on the ball would have resulted in 4 stars and not 3. The fixtures and fittings need addressing but I guess thats more long term but would improve the whole experience.

"Short stay, nice but not the best!"

4
14/03/2018

I recently stayed at Salford Hall Hotel for the Cheltenham Festival and loved the photos online and was excited to stay. I arrived, reception were very helpful and friendly. I got into the room; a double room in the stable block which I had read not such positive reviews on so was a little nervous. It's nice but nothing too special, although the bathrooms are nice and newly done by the looks of it. Unfortunately these slightly negative reviews about the thin walls and being able to hear everything is true! I got woken up at about 5.30am by my neighbour having a shower and getting ready which was a little frustrating but not the end of the world. The mattresses are also very hard which doesn't make for the best nights sleep! I was a rather disappointed with the breakfast in the morning. For the full English they give you literally one piece of each (Bacon, sausage, hash brown etc) which I thought was really stingy as breakfast is £13 but I suppose you get access to the buffet too which makes up for it. Overall I'd definitely stay again and indeed plan to next year but i'll pay more and stay in the house where the thin walls don't seem to be a problem

"Lovely break!"

5
14/03/2018

Absolutely loved this place! Full of character and history, friendly staff and tasty food. A cream tea on arrival, with Prosseco, was nice and was exactly what we were expecting. Some reviews have criticised the cream tea for being without sandwiches, but that would be an afternoon tea which is not what was advertised. We ate in the bar every night and found the quality to be good and the price was fine. The barman was chatty and efficient. Breakfast is cooked to order, but we were in no rush so it wasn't an issue but if you are in a hurry, take the continental option. We loved the building which is full of chatacter. But if you don't like creaky floorboards, this is not the place for you! We would definately come back!

"short stay"

4
12/03/2018

Excellent Tudor Manor House hotel. Staff were very helpful. Afternoon tea was lovely but did not include a small sandwich. Restaurant has a good menu and the breakfast was excellent. Superbly located for sightseeing in Worcester, Stratford and the Vale of Evesham.

SalfordHall, Guest Relations Manager at Best Western Salford Hall Hotel, responded to this review
Dear Russ M, It was a pleasure to read your thoughtful review, Salford Hall Hotel wouldn't be the special place that it is without the support of our outstanding team and your appreciation of us all is very warmly received! I hope you'll have the chance to experience the hotel again soon, and perhaps stay a little longer next time! Within your accommodation it included a cream tea not an afternoon tea which is the reason it would not have been served with sandwiches, sorry for any inconvenience that had caused. Kind Regards Becca Turvey Guest Relations Please do contact me directly on 01386 871300 if I can be of assistance at any time.

"Good value "

4
09/03/2018

A beautiful building, full of character. Winding stairways, low ceilings in corridors, creaking floorboards, absolutely fabulous. Room 8 was comfortable and clean with a modern bathroom. Staff are friendly, bar meals are hotel prices, breakfast was plentiful with a lot of choice. This hotel is good value and we would definately return and recommend to others.

"Groupon present"

2
04/03/2018

My husband and I recently visited this hotel and from the outside it looked very nice especially with the snowfall on the ground and surrounding areas. We had been brought this Groupon deal with afternoon tea for our Christmas present and was very disappointed in the tea with what you get and had also seen previous reviews stating this but thought we would give it benefit of the doubt, I have had previous afternoon teas with sandwiches and more choice of cakes!!! Our room wasn't too bad but had creaky floorboards whenever you walked around and the shower kept going hot and cold or even boiling at one point. We also decided to eat out at the local Beefeater just up the road as the prices were very expensive in the bar and restaurant (ie soup in bar £4.50 where in the restaurant it was £6.50) which I think is a rip-off.

"Weekend away"

4
03/03/2018

Very nice stay. Food very good. Room good size and very clean. In a very good location for site seeing, Statford and surrounding area. Impressive building on the outside and warm and friendly on the inside. We really enjoyed this place. David.

"Disappointed "

3
02/03/2018

Stayed here for one night.glad it was only one night. Rooms very cold unable to change heating. Dark and glummy. Dribble of a shower. Afternoon tea! Not much to say.! Dinner had steaks very tough asked to be changed second one the same cooked to much for my liking and very grizzly. And Had full breakfast looked nice but again cold not nice cold mushrooms. And Tomatoes

"Groupon deal"

3
26/02/2018

I stayed in this hotel for one night on a Groupon deal, The room we had was very nice, it was clean and spacious. On this deal there is an afternoon tea, but I wouldn't bother with that again the Victoria sponge was probably a week old and had been kept in a fridge and the scone was slightly warm on the edges but cold in the middle. The room was cold during the night and we got up to no hot water. Two redeeming factors were breakfast which was very good and the staff were lovely. So, would I stay here again, without the tea and warmer weather maybe

"Needs updating "

3
24/02/2018

First impressions of the building were good, apart from the untidy white marquee adjoining the side of the hotel that looked like no one could be bothered to take it down from last year. We were on a Groupon stay for one night which included a cream tea. The scone (came with jam/cream) was quite nice however the 2 slices of Victoria sponge felt and tasted like they were leftover from the wedding last year along with the marquee. A couple next to us watched and laughed at us prodding the solid lumps of cake and looking around at the 4 other tables they too hasn't eaten theirs. Found it quite funny but who on earth decided to even serve the disgusting stale cake? So after that bit of excitement we were then allowed yo check-in (3pm). Our room was separate to the main hotel which was fine. We had room 30 and could hear everything next door were saying through the adjoining door plus the bed was literally a foot away from the main door that was on the corridor. The room and bathroom seemed cleaned enough but was dated, unstylish and tired. We didn't have a meal at the hotel as wanted to experience Stratford upon Avon. Sadly we decided to drive home that night, so sorry but can't review the breakfast for you. Such a shame as this building has so much potential and the setting is just stunning. I can only presume that Best Western have priorities elsewhere.

"Birthday treat"

5
21/02/2018

Came here for a one night stay on 1/2/18 to celebrate my birthday this was the second time my wife and I have stayed here and once again I can say we were not disappointed the room was large no8 and the ensuite was lovely as well the staff are always very polite and happy to help with any of your enquiries we had a bar meal on this visit and were not dissapointed we were talking to the young barman and told him we had to been to broardway which was were he lived and he told us all the best places to eat and drink while we were there a very nice young man a credit to the hotel as are all the staff breakfast was as good as ever once again a lovely hotel to stay for any reason if you need to be in the area

"Groupon deal - 3 nights (Good)"

4
19/02/2018

So my and my husband stayed for 3 nights through a Groupon offer, which included afternoon tea, breakfast every morning and tickets to Warwick Castle so a good deal. We checked in Friday around 2:30pm and our room was ready, I paid for an upgraded 4 poster bedroom which was £10 per night. We stayed in the Katherine Howard room (No 35) it was a good room with space and a nice bathroom. Breakfast was really good and value for money, it was really nice! We had afternoon tea on the Friday and would say we was a little disappointed, you got a scone, jam and clotted cream and a piece of sponge cake, you also got a glass of fizz but it wasn't nice at all. We also booked for dinner in the restaurant on the Saturday, there was a function going on so we was seated in the conservatory which was ok but not great. The food was ok, starters a bit pants but the main was ok, to be honest for the price we paid I would have expected it to be nicer as it's pricey in there including the prices in the bar. So the little bar is nice, would have been nice if they had some backround music as was very quiet, the price for 2 drinks (beer & sprit/Coke) was around £8 and the food in the bar was expensive, they wanted £16 for a burger and chips, this confused me as on there website they charge £12?? So all in all an ok weekend, they need to update the place and spend money on it!! The best part of the weekend was visiting Warwick castle which is around a 20min drive away, we also visited all the Shakespeare's places which we loved, we also found a lovely pub in Stratford called the Windmill Inn ( have left a review for them) the food was great!!

"Sadly a very average hotel."

3
18/02/2018

Having read reviews I had concerns about this hotel but our daughters have given us this two night Groupon break as a Christmas present. We were in an upstairs room in the old stable block with a bathroom above the bedroom, the bed was old and what I call a rolly into the middle bed, little support in the mattress and the pillows were so thick and hard we had difficulty sleeping the first night. In the morning we woke to no hot water, on walking over to reception the young lady instantly went and did something with the hot water system which meant we go hot water about 20 minutes later. On our arrival at breakfast my wife expressed her displeasure with the reception team who agreed to move us to a different room for our second night. This room was on the ground floor of the same block, the bed and pillows were 100% better only problem was the well reported noise from adjoining rooms but we had a much better night. One high was the breakfast on both mornings was very nice with freshly prepared hot food. If not planning to eat in the hotel at night we would highly recommend a walk down to the Bell in Abbots Salford 1/2 mile down the road great welcome and food.

"Lovely staff, hotel needs some TLC"

3
16/02/2018

Beautiful building with additional rooms in the old stables. The reception area felt very warm and welcoming with its leather chairs and roaring log fire. Our room in the old stables was very tired décor wise and the adjoining door to the next room (which is behind the wardrobe) meant we could hear everything. Our neighbours had a very fractious child and it was like they were in the room with us. Neither of us got much sleep. Next day we asked to move and the staff were lovely, offering us another room without question. The second room was also in the stable block. This room was quiet and a better standard of décor, but the four poster bed was very uncomfortable and the room felt very cold. Breakfast was good and the reception staff lovely.

"Lovely place"

4
16/02/2018

I am really pleased we stayed here and it's great that the money you pay for your stay here goes towards building maintenance and restoration of the building. The building itself is amazing and so many amazing features. The rooms are spacious and the décor is tasteful. It is in a peaceful location and there isn't any traffic noise! The hotel is a great place to stay if you are enjoying the historical tours in Warwick and Stratford-Upon-Avon as the historical theme continues here. The gardens are lovely and in the summer it would be beautiful to sit out there and breath fresh country air! The only bit I was slightly disappointed with was the breakfast. I had contacted the hotel ahead and informed them that I had a dairy and gluten intolerance and initially I was made to feel really well catered for as it was taken in to account and they were going to inform the chefs. At breakfast though it was a different story, there are extremely limited options for food intolerances and the waitress didn't seem too bothered when I told her. My other half thoroughly enjoyed his breakfast bap though and said that the meat was good quality, I guess I'm just awkward!! Overall the staff were very helpful and friendly, our overnight stay was lovely.

"Nice stay"

4
15/02/2018

Set in a lovely village of abbots Salford it's a typical old world hotel with little bits and bobs to drink and eat and is very clean ,drinks and food are a bit expensive compared to other local pubs so it's well worth a walk or a cab elsewhere but couldn't fault apart from this staff were friendly although sparce at times

"Groupon deal and totally worth it! "

4
13/02/2018

We arrived a bit too early at this rather pretty hotel, however we went off for a rather chilly and fruitless journey into Evesham. On our return we had our sparkling cream tea whilst waiting for our room. This was lovely, not too much and the scones were warm and fresh. We spent a couple more hours in the bar. Where the staff, including the manager and young bar man, were really friendly, warm and welcoming. The surroundings of the hotel are lovely, with lots of cute little nooks, but the snug bar was nicest. Our room was situated away from the main house in like a gatehouse situation. The rooms were clean and warm with a giant comfy bed. The only downer was being able to hear every word / version of twinkle twinkle little star from the young family in the room next door... Bit of a passion killer, if you get my drift! Dinner and food was pretty good, as was breakfast. The Stanford Room restaurant itself is a little soulless and tired, but nothing a lick of paint and some candles wouldn't fix. Would definitely recommend and would more than happily go back for a second visit. On a side note there are two local pubs (The Vineyard and The Coach and Horses) which are friendly and welcoming but DON'T do food Monday nights! (it cost us a return cab fare of 24 quid to discover that!).

SalfordHall, Guest Relations Manager at Best Western Salford Hall Hotel, responded to this review
Dear Gemma T, Thank you for taking the time to write us a review! That's very kind of you and even more so the lovely comments you have left the whole team. I'm really glad you enjoyed your experience - we really value these TripAdvisor and the positive things that people say. We have taken your comments on board and constantly work with the team to improve. Kind Regards, Beth Reservations

"A quick bite to eat"

3
12/02/2018

Period property, but now looks tired inside. Building works were being undertaken. Scaffolding in place. Bar was rather old fashioned. Ordered sandwiches for lunch, but used only sliced bread, so rather disappointing. Helpful and courteous staff.

"Gorgeous hotel"

4
09/02/2018

This hotel is a little gem just outside Stratford upon avon. Staff were very pleasant and rooms were very quirky and different. Breakfast was well presented and a very good choice of food. Would definitely stay again.

"Great Stay"

5
07/02/2018

Found this hotel on groupon, so decided to have a short stay there. We arrived on a Tuesday and was greeted by a nice lady at reception. Our room was very clean with all the basic amenities in there.The hotel is situated in an ideal spot with easy access to all the local beauty spots. and only a few minutes away from Evesham. Also the hotel is steeped in history. The drinks in the bar are very reasonable. The breakfast which was included in our deal, was very good good choice of food and the full english was very nice. all in all the stay was very nice and i would certainly recommend this hotel

"LOVELY HOTEL LOVELY LOCATION"

4
06/02/2018

We went on a one night deal which was very enjoyable. The hotel is in a lovely quiet village very near to lots of places well worth visiting. We came via Evesham and went on to Stratford upon Avon. The deal started with 'sparkling afternoon tea' which was a slight disappointment as it proved to be a glass of prosecco and a one scone cream tea with a small slice of sponge - not quite as expected. The hotel is a stunning historic building set in lovely grounds and our room in the annexe was very comfortable. Breakfast was excellent and all the staff were extremely polite. All in all a very enjoyable stay.

"A mini break "

3
06/02/2018

The hotel is a lovely building. We stayed upstairs in the old part. The room was lovely. I found the bed uncomfortable and unfortunately thus affected my back the next day. The hotel is lovely, however, whereever I went I noticed the floors were not hoovered often enough and looked uncared for which was a shame. The bar/lounge area is cosy and relaxing. A short drive to Stratford upon Avon. The hotel was a Groupon offer with cream tea and a voucher for Warwick Castle which was in all a very good price.

"Love this place"

5
30/01/2018

Have been staying at Salford Hall for the last couple of weeks on business. Great character which you would expect from a Tudor Manor. Have stayed in two different rooms so far, both have been really nice, clean and tidy. Showers have been hot and quite fast, no lumpy mattress and plenty of pillows. Nice big flat screens in each room, good fast wifi throughout. Staff have been fantastic, always there to help where required. Good well stocked bar. This whole place is like stepping back into the 1600's. There are occasions when you do hear the creek of someone walking in the room above, but this has not been obtrusive in any way. I could imagine in the summer would be great to sit outside. Food has been really good, I don't do the breakfast but the chef has always been happy to make up sandwiches for my lunch. Nice sized restaurant with a good menu, you can also eat in the bar with a different menu.There are other pubs locally but have not had the need to venture to them. Not found anything to moan at yet, which is a good thing. . All in all a lovely hotel in a lovely area.

SalfordHall, Manager at Best Western Salford Hall Hotel, responded to this review
Thank you for taking the time to write us a review! That's very kind of you and even more so the lovely comments you have left the whole team. I'm really glad you enjoyed your experience - we really value these tripadvisors and the positive things that people say. Kind regards, Beth Harrison Reservations Manager

"Weekend Break"

4
22/01/2018

Stayed for the weekend with a group of friends. Beautiful hotel in an historic building (parts date back to 1470), there are rooms in the main building as well as in separate buildings in the grounds. Log fire in Reception Hall, good breakfast and dinner.

SalfordHall, Manager at Best Western Salford Hall Hotel, responded to this review
Thank you for your nice words, congratulations on the service is passed on to the team. We are so thrilled you had such a nice experience at Salford Hall and were able to relax by our log fire in reception. Kind Regards, Beth Reservations Manager

"New Year B&B Break"

5
17/01/2018

Our first trip to this lovely part of the UK. I saw this Grade 1 listed hotel on Groupon and mentioned it to my partner who went directly to the hotel website and promptly got the same deal albeit £120 cheaper for the two of us! Upon arrival we were welcomed by friendly, helpful and polite staff. We asked if there was a possibility of an upgrade and was told that we could have a larger room with a four poster bed for an extra £30 for our 3 night stay. It was situated in the grounds, about 20 yards from the main building. The room was clean, tidy, very spacious and the bed was HUGE and extremely comfortable. The ensuite bathroom was a good size, with a large and powerful shower too. The room had 2 armchairs, a settee, bedside tables, large wardrobe and a bureau with drawers. Also a full length mirror, television and tea/coffee making facilities. As well as central heating, an electric convector heater was also available for use. The dining room was large and cosy, the breakfast menu was varied. The waitress was polite and friendly, food was served quickly and was well cooked. On our last evening we had an evening meal, which happened to be Steak night. Our food was cooked to our taste and very well presented. Fantastic value at £30 for 2 plus a bottle of wine. Each night we sat in the reception area in front of a real fire drinking a night cap from a well stocked bar and reading our books or daily newspapers. We will definitely return and would recommend this hotel to friends and family. Great value for money, excellent food and friendly, polite and helpful staff.

SalfordHall, Manager at Best Western Salford Hall Hotel, responded to this review
Dear Adam, Thank you for your lovely comments - we are so happy this special occasion was delivered as you would have wished. We hope to see you back with us again in the future. Kind Regards, Beth Reservations Manager

"Lovely atmospheric Pre-Christmas break"

4
16/01/2018

We visited this hotel after having secured a brilliant rate via a Groupon midweek offer. Three nights, an afternoon cream tea and tickets to Warwick Castle. Hotel lobby was beautifully decorated for Christmas with a log fire burning and very cosy orangery/conservatory to the rear. Staff were professional, friendly and accommodating. Hotel room was nicely appointed with large en-suite and dog friendly. Bed was large kingsize and very comfortable, with sufficient pillows. Ate in the hotel restaurant on the first night. Good food and wine, mid price range. There is a pub about a mile down the road, on the same side as the hotel, appeared to be family run, recent refurb with good pub food. Had a lovely three days. Great location and value we will be back.

SalfordHall, Manager at Best Western Salford Hall Hotel, responded to this review
Dear Laura, What a lovely review, thank you. It is amazing to hear you enjoyed all three nights here.I will pass on your kind comments to all the staff. I look forward to seeing you again. Kind Regards, Beth H Reservations Manager

"Much better than anticipated"

5
11/01/2018

We decided to book up an away trip for a couple of nights in the Cotswolds. Yes we have a bunch if points earned at Best Western Hotels and it seemed a good idea to try this one. The location is excellent. One reviewer complained of no heating in the bedroom. Maybe some like it hot? Too hot for us. We actually turned the heating down! No honestly it was fine. Quiet, comfortable. Yes the floors creaked. It is an old building although I'm glad we chose the top floor. Personally I would not like to be on a lower floor with this kind of creaking above us. The evening meal was way better than I imagined. Really good value too. The breakfast was excellent although I would question the quality of the eggs? Can't say for certain but both my wife and I suffered loose bowels and the only common factor was the eggs for breakfast. That said, it was tasty! All in all we enjoyed our stay and would definitely go back - albeit avoiding the fried eggs at breakfast!

SalfordHall, Manager at Best Western Salford Hall Hotel, responded to this review
Dear Malcolm, thank you for taking the time to advise of your recent stay here at Salford Hall Hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. Warm Regards, Beth H Reservations Manager

"Very pleasant stay"

4
11/01/2018

This is a lovely old hotel with great history and character. Although close to a road, it is very quiet in the rooms. We had a warm, comfortable room. Very nice dinner and breakfast. Pleasant and efficient staff.

"Work"

5
10/01/2018

Lovely old building, medieval. Panelled walls and huge open fire great you when you check in. Staff pleasant, would say they need to keep it down a bit when have a gripe. Food very nice and breakfast also, Has pub side to it with bar menu.. Staff accommodating and made adjustments for us with the menu. We were staying a while .but nice to have that touch. My room was like a flat.huge. Mini lounge area main bed room area and bathroom. Nice and quiet, I found the stairs tricky.. Bad back and baggage. Medieval stair case narrow at one point. Stayed in the old part very interesting to see how it was put together. Very nice place would recommend .

"Amazing place to stay steeped in history"

5
08/01/2018

This hotel is a real gem, it was like staying in a National Trust property. There was lots of information about its history. The room was lovely with exposed beams, mullion windows and a canopy bed. The restaurant served lovely food and the breakfast was especially good. Try the smoked salmon and scrambled egg!

"Lovely hotel, shame about the heating"

4
31/12/2017

Hotel was lovely - clean, nicely furnished and presented, nice bedrooms, good service and good food. Great value for money stay. It was just such a shame that they scrimped on heating and only seem to have one radiator in each bedroom working which was on a timer so if you stayed when it was cold, you were cold! The plug in heater they provided were not sufficient if you were in an old feature room with vaulted ceilings.

"No room heating"

2
29/12/2017

No heating in the room whilst the outside temperature was well below freezing. At £75 for a room only basis this represents very bad value, and nothing was offered by way of compensation. Very disappointing for a Best Western hotel.

"Good and really quite bad"

3
28/12/2017

Seven of us were staying in four rooms with four dogs for a family celebration nearby. It is a beautiful atmospheric building, we loved the dog friendliness of it, enjoyed visiting the bar for example. We arrived late evening, our room was on the ground floor of what I'm guessing might be the old stables. The room itself was fine with a most comfortable bed. The first issue arose because of the very low temperatures; our room had a large and small radiator, only the small radiator worked, and then on a timed schedule so was off all night and only on briefly in the morning, added to this, the heated towel rail in the bathroom did not work at all, as a consequence we spent a most uncomfortable ice cold night, there was one spare blanket that we used. While preparing to leave in the morning, with a ‘do not disturb' notice on the door, the cleaning staff peered through our window four times, fortunately we were dressed, I'm assuming they though the notice might have been left on in error. Not acceptable. When checking out, we were asked if everything had been alright, I clearly explained the issue with the heating, we were advised that maintenance would check and rectify the issue, too late to benefit us unfortunately. Then whilst awaiting the rest of our party, two other couples attended the front desk and mentioned the cold and lack of adequate heating. I find it is really unacceptable to pay to stay in a place which is no where near as comfortable as your own home. Come on Salford Hall, try and correct these issues so we can enjoy a stay with you.

"Christmas Dinner"

5
27/12/2017

Enjoyed a relaxing Christmas Day Dinner at Salford Hall with the family. As we were only returning from an overseas holiday on Christmas Eve, we had booked our Xmas dinner here many months ago. It was a lovely meal and the service was excellent. The number of guests seemed sensible and nothing felt rushed. Would certainly recommend it for a hassle free Christmas!

"Beautiful"

5
19/12/2017

We booked this last minute for 1 night of down time before Christmas. What a gem it was perfect. Full of Charm. We were situated in the main house.The staff were very polite and most helpful, Dinner in the restaurant was excellent. We will return Happy Christmas to all of the Staff. Mr & Mrs Burke

"Salford priors break"

5
19/12/2017

We took an upgraded room: King henry v111 which was really nice. It had a four poster bed and an upstairs bathroom. Ther was comfortable furniture and a view over the garden to the main building. Our meals were excellent and the service friendly and concerned for our stay. We will return and wel look forward to that.

"Ideal Stopover"

4
18/12/2017

We stayed here for one night as we travelled around a few local areas whilst enjoying a short break in the Cotswolds and Shires. The hotel was in a good location and proved to be great value for money, hence the rating. I would say it is a top end 3 star, a bit tired in places but still great value, and creates a great mood with the authentic fixtures and fittings which continue ion the bedrooms. Staff were excellent throughout and the bed and room was spacious and comfortable. The bar and restaurant served good fayre and had a nice bubbly atmosphere. We would certainly stay there again and happy to recommend to others.

"Lovely Old Hotel, Full of Character"

5
14/12/2017

Salford Hall is about 20 minutes from Stratford Upon Avon. It is an old manor house hotel, full of charm with lots of fascinating features. We had a hidden priests hole just outside our room, which we managed to find and open due to the helpful brochure for the property. The staff were all friendly and helpful. Drinks in the bar were good and very reasonably priced. The bar food was also very good, as was breakfast. A really enjoyable stay and I would do so again, if visiting Stratford Upon Avon.

"Floor vibrations and not for the right reasons on a romantic break!"

3
10/12/2017

Sadly booked a romantic night away which clashed with a christmas party at the hotel. Were located in a bedroom right above the disco which kicked off at 10pm and made the floor rattle. Had to be located. Bedrooms grimy and staff stretched dealing with party. Did not live up to how beautiful it looks from the outside.

"50/50 depends on which room you get!!!"

3
08/12/2017

We have just had a 2 night stay at this hotel! Well 1st room No20 was a nightmare!! The people in the room above knocked on our door at 10.30 as they were going by our door to the stairs up to their room!! OMG!!! That was the start to our problems, they were then making love and showering for the next few hrs (this was in the separate part of hotel to the main house,) at 11pm I called the reception to let them know we were having a problem with the noise, the man from upstairs would come down the creaking stairs and stand in the porch outside our room door smoking (cigarette butts on the floor outside), as it was quite at this point we said we would put up with it one night but then would want a different room for the next night as the water pipes from upstairs literally came down through our room, they were boxed in but every time the shower upstairs was used it would sound like a waterfall, this couple above actually made noise till after 4am it was horrendous then at about 7am the boiler kicked in which was noisy, we had a person snoring in an adjoining room too!, the room needs to be sound proofed, after breakfast we were going to try and catch up on some sleep but then it was raining and outside our room the guttering was faulty or blocked and the torrent of water crashing to the ground outside was really loud so we decided to go out for the day!, we spoke to the lady on reception and we couldn't fault them, they offered to move us straight away when we called at 11pm but we were in bed and thought the people upstairs would settle down, we were ready to come home at 2.30 in the morning tbf!! In the morning the reception lady was so helpful and apologetic that we had such a bad night, we were moved into an executive room no10 what a difference, it was fabulous and quite and made up for the terrible first night we had, if I was to stay at this hotel again would book direct and have a room in the main house as the stable block is not very soundproofed, breakfast had a good selection and enjoyable both days with good service, we slept so well on the second night, the conservatory was very pleasant and relaxing for the cream tea we had on arrival, and the bar was cosy in the evening!!

"Salford Hall Hotel. "

5
08/12/2017

An absolutely fantastic hotel. I can't praise it enough. The location is stunning, the staff are amazing , the hotel is very old with stories of ghosts and there is even a priest hole which they invite you to find. We booked from Sunday to Thursday at a very very reasonable rate. We had bed and breakfast. There is a choice of cooked and continental breakfast or both ! Absolute superb venue.

"Shocking treatment"

1
06/12/2017

We booked with Groupon and paid £130 pounds for a two night stay with a mulled wine and mince pie supper. We did not receive the supper. We were not bothered about the mince pies but a drink would have been sufficient and we had pre paid for this. Half an hour before checking out I brought this up at reception that we hadn't received anything.We'd had a busy stay and this was the first opportunity without completely changing our plans we had. The receptionist was rude and uncompromising. We have been told by the hotel we “categorically” would have been told on checking in how to book our pre paid offer. We categorically didn't! In other words by contradicting the hotel and saying that we didn't get told we are lying. I have never heard of customer service like this! I have been offered £5 and am shocked at the lack of sympathy this hotel has for its customers and what they work hard to pay for. It seems that this hotel will accept payment for something they then don't supply. I will never return to a Best Western Hotel and especially this one.

"Vibrating hotel"

2
03/12/2017

This is a manor house-type of a hotel, full of character, kept reasonably well, with newly fitted bathrooms, comfy beds and friendly staff. Unfortunately when investing in the bathrooms (at least in our room) the hotel "saved" on replacing an old, extremely noisy water pump with a new, quiet one. In result, every time someone in the hotel (or in our part of the hotel) turned on the water, our room vibrated with horrible noise. This prevented us from sleeping in the morning, which we hoped for due to a party which was going on in the hotel's restaurant till midnight.

"Sunday lunch with Jazz"

5
01/12/2017

This was advertised as a lunch with jazz, the reason for our visit. Unfortunately the group were not jazz players but they provided excellent entertainment to our spectacularly good lamb rack lunch. At £20 a head for a three course meal of the standard we received was extremely good value. Will remember this lunch for a long time, it was so so good.

"Unbelievable value"

5
30/11/2017

My booking was under the 'Winter' offer. I thought there would be a catch, but the hotel was lovely, the room perfectly satisfactory, and breakfast and dinner excellent. I wish I had stayed longer! I would definitely recommend it.

"Needs some soundproofing!!"

3
23/11/2017

We stayed here for 2 nights and did enjoy our stay. The hotel is in a great place, off a fairly quiet road but close to Stratford upon Avon and Warwick castle. It's a very attractive old building with an interesting history. Our room was clean and nicely decorated with a wonderful enormous bed! They kindly put a cot up for our daughter even without us asking. Breakfast was great (especially the veggie full English!) and we had a lovely meal one night in the bar which was delicious. Now for the negatives! We would have given 5 stars but for 2 issues. The first is that on our second morning it took us an hour to get our breakfasts. No one seemed to want to take our order and everyone seemed to avoid eye contact with us so it was hard to get any one to take our order in the first place. It wasn't busy and in fact, by the time our breakfast arrived we were the only ones left in the room. This may just have been a one off because the previous morning we were served very promptly. The second issue was a real problem. We stayed in a room in the old stable block and there is absolutely no soundproofing between the rooms! We could easily hear the tv in the room next door and things hit a real low when we could hear absolutely everything from the rather amorous couple in the room above us! Having read some other reviews with a similar theme we really think they should address this problem. This place could be wonderful and comes so close but the noise issue would put us off staying there again.

"Great Stay"

5
23/11/2017

We stayed on a 3 night break with groupon which included a delicious afternoon tea and complementary visit to Stratford museums. The reception staff were very friendly. The bedroom was large and comfortable. Breakfasts were delicious. We will be back.

"Great weekend break"

5
19/11/2017

We went with 3 other couples for a weekend away to see Warwick Castle. Our room was in the old stable block just across from the main building. It was very cosy and comfortable and CLEAN with a 6ft bed and a shiny clean bathroom. One of our party had a room in the main hotel which was absolutely splendid. The main hotel building had a comfortable feeling about it and everywhere was clean and the wooden furniture was gleaming. We had a delicious afternoon tea in the bar with a real fire burning. The staff were all very helpful and friendly. I would love to go again.

"Great Two Night Stay"

4
13/11/2017

Beautiful Tudor mansion. Friendly and helpful staff on Reception booked us into our room in the Tudor Court building across from the hotel. A large, clean room with modern bathroom. The beds were very comfortable as were the pillows (which I usually have problems with!!). A very good choice of breakfast fare, we had Full English - lovely - set us up for the day. We dined in the hotel on our second nights' stay and the food was brilliant (1 sea bass/1 turbot - definitely recommended). Service was great too - nothing too much trouble. A problem with the TV was sorted by a young man with infinite patience. A problem with the heating though sadly wasn't sorted although reported soon after our arrival - radiator/towel rack in bathroom was not working so it was cold after shower/bath and the second larger radiator in the bedroom wasn't repaired either - this didn't spoil our stay but detracted from our enjoyment somewhat. One other detraction in the building we were in was the very thin walls! I'd suggest they soundproof them if possible. The location of the hotel was great for our planned trips to Stratford upon Avon (10 miles) and a half hour trip to Warwick and it's wonderful castle. Even with the few problems mentioned we greatly enjoyed our 2 nights at the historic Salford Hall and would stay there again if planning a trip the the area. :))

"Beautiful Hotel"

5
12/11/2017

Stayed here for one night on a visit to Warwick Castle. Beautiful old building, rooms are cosy and clean. We had afternoon tea in the conservatory and dinner in the restaurant, which was one of the best steaks I've had in a long time, breakfast was also lovely. The staff were helpful and friendly and explained everything to us. I loved learning about the vast history of the building and that there are still Priest Holes inside that you can access on the landing! Would definitely stay here again :)

"Lovely hotel"

5
07/11/2017

Booked a two night break for myself, the wife and dog as this is a pet friendly hotel. We stayed in the annex in the grounds (room 20) presumably because of the dog, the room was large, clean and quiet which is all we could ask for. The main hotel was a lovely old hall that has been thoughtfully looked after, roaring open fires and wood panelled walls, very cosy. We were allowed to eat our cooked breakfast in the conservatory and we ate a bar meal in the bar with the dog which was great. The bar staff on both nights were young lads who were very friendly and helpful and keen to have a chat :) Reception and restaurant staff were also friendly and helpful, all in all we had a lovely stay just relaxing and unwinding, just perfect, thank you.

"Short break"

4
06/11/2017

Stayed at this lovely hotel a best western very comfortable lovely staff helpful with good knowledge of the area and a particular young barman who could speak to anyone about almost anything very good breakfast fab location for visiting Shakespeare country and Warwick castle good value the history of this beautiful building it hard to believe it's a hotel and not a national trust Home with credit to best western for looking after such a lovely site. Tussaud's now own Warwick castle and the have theme parked missing out most of its historical importance which is a great shame but still a wonderful site to visit once you get past the bling

"Overnight stay"

4
29/10/2017

We chose to stay overnight for a friend's birthday celebration that was held here. Check in was easy. The room was a good size and clean and the bathroom was spotless. Breakfast the next morning was lovely. Very pleasant stay.

"Raw deal"

1
29/10/2017

We had booked 2 nights here straddling a wedding. The first room had a filthy carpet and a dirty bin so asked for a different room which was offered. At first sight it seemed ok and we dumped our bags and went out to meet friends. When we came back we noted 1. Clothes moth 2. Sign in the shower advising us of low pressure and if we took the handset out and lowered it, we might get more. 3. Towels with holes in 4. We could hear the man in the room above snoring 5. How did we know it was a man? Every time he got up for a pee we could hear him tinkling in the loo 6. The courtyard light was so bright it lit the room around the badly fitted curtain 7. There were no privacy net curtains 8. We could hear the people next door talking and moving about Needless to say we brought this to the attention of the staff the next morning who were unable to act as both managers were absent. We cancelled the 2nd night. We emailed the managers. They responded that we hadn't paid the bill so they could not refund us. We corrected them that both nights had been paid in full. Eventually we got 1 1/2 nights refund. We were platinum BW cardholders so know the usual standard. We know some people rave about the hotel, but we dont.

"Quirky, very old but very comfortable"

5
29/10/2017

Just returned from 2 night stay for "friends catchup" old, interesting and comfy. Not the friends..but the hotel! We ate in the restaurant and bar. Both nights the meals were very good value.(Thursday night 2steak meals and bottle of wine £30) very good service. Bar area warm and pleasant, but not much choice of draught beer! We were also celebrating a birthday and nothing was too much trouble. We provided our own cake and hotel brought cake, candles and plates etc. All served very well by the helpful, young polite staff. Only problem may be for some a lot of steps within the hotel. I would advise contacting them before your visit. I'm sure they would accommodate and advise regarding suitable rooms. There is ample parking. The gardens are also well looked after and in summer a nice place to sit. There is a bus into Stratford upon Avon, but it's a good half hour walk from the hotel, all on the flat. However, on the way The Bell is worth a stop.

"Just Amazing"

5
28/10/2017

Even though this was not our first it never fails to amaze and please us. Nothing is too much trouble for the dedicated members of staff. The 15th and 17th century building is full of character. The bedrooms are clean, warm and very comfortable. The food served in the bar, conservatory and restaurant is of a very high standard. The grounds are always kept immaculate. We encountered the handymen, cleaning staff, receptionists, waiting staff and management and was greeted each time with a smile and "good morning". This hotel is an ideal base if you wish to explore the Cotswolds or Stratford upon Avon. Best Western should be extremely proud and privileged to have this gem of a hotel within their portfolio. We cannot wait to return.

"Charming!"

5
24/10/2017

Stayed at this hotel last weekend and was really pleased. The hotel is absolutely charming, it is very old with wonderful period features and so comfortable and cosy. The room was lovely with traditional furniture but a fully modern bathroom and flat screen TV. The food was delicious, I am vegetarian but do like a full English when I'm away and the hotel provided a vegetarian sausage option which were the best veggie sausages I have tasted. Also I must mention the staff who were all so pleasant, especially young Josh in the bar, what a lovely guy and so nice to talk to. Thank you all at Salford Hall for a lovely stay. Would definitely stay again.

"Lovely!"

4
23/10/2017

Spent just one Saturday night here and thought it was perfect. We ate in the bar so cannot review restaurant, but enjoyed our food very much. Drinks were quite expensive but the service was good and the ambience very relaxing. Breakfast was also very nice.

"HISTORICAL HOTEL"

4
12/10/2017

Lovely hotel Grade 1 listed stayed for two nights on business, although my room could have done with some updating it had a four poster bed. The bathroom was very modern although there was a sign saying that the water was low pressure for the shower and explained how manipulating the shower head might help increase it. The room was in an annexe which looked like an old stable block? and was not contained within the hotel,but was only a few steps away from the car park. However it was on the ground floor and whoever was upstairs parading around sounded like a baby elephant. There was no bottled water in the room and as a Best Western Diamond Card Holder I was not offered a bottle which I should have been.? Free WiFi was very slow and I could not get any signal at all on my mobile EE network.

"Upgraded room stay"

4
11/10/2017

We have visited the hotel twice, in June and most recently this weekend. We would return, based on our recent stay and hotel grounds/location The hotel is charming, clean, and most staff are pleasant and friendly We stayed in a standard room the first time and we did have to speak to the manager to get some issues resolved- which I do feel she genuinely has taken on board. The second stay, we stayed in the Queen Anne room over looking the garden. Comfortable, and quaint. And when we book again we'd definitely opt for an upgraded room, definitely worth it I think overall the hotel is let down by small niggles that could be addressed- eg on latest stay hospital tray had an opened pack of biscuits- and although it may seem petty, it's just little things that stop this place being outstanding Thankyou to Debra specifically. Cat B

"Nice place."

4
11/10/2017

Stayed here Tuesday night. For one night on a Groupon deal. After a mixed bag of opinions on this website we were somewhat optimistic about what to expect but were pleasantly surprised. The hotel is well placed for many places of interest Cotswolds, Stratford etc. A local pub very close from the bottom of the drive. Descent parking off road with a nice view of the hotel. Paid £10 for a four poster bed. (Room 22) very nice with a full view of the hotel and staircase up to a very large bathroom. Big comfy bed with tea coffee and buiscuits. Nice plus to have a fan in the room as it's a very warm hotel and bar and bedroom. Even In October. We had the tea and cream tea scones/cake and prosecco. Not bad but ask and pay a bit more for sandwiches as well as does not include on the Groupon offer. The bar has a variety of wine beer spirits etc. At a decent price. Again it's very warm in there. We had afternoon tea in the conservatory as you could eat in there or the bar or a bit nicer in the restaurant. We had two steaks with mushroom chips onion rings and trimmings. And a bottle of wine for £30 that was very nice and good value. Oh and a starters of camembert and a very nice bread for two. That again was very nice and tasty for the money. The breakfast as many reported this as many views. To us was very nice to consist of tea/coffee fresh orange. Mixed fruit salad miles bread to toast. Also had a lovely full English of different options that was superb. Staff seemed ok as well so don't believe everything you read. I've written to much but only to put forward what we experienced. Will return if in the area.

"Romantic, Tudor charm."

4
05/10/2017

+The review is based on a Groupon deal - had we paid full price for the accommodation this review might have read a little differently - the deal was 2 nights B&B plus afternoon tea and entry to Warwick Castle+ Location wise its very central for Stratford upon Avon and Warwick, And is also handy for a number of National Trust properties in the area. I will state that the outward appearance of the hotel is stunning. Its Grade 1 listed and has bundles of character. We spent two nights here as a short break. Set in delightful country settings this hotel offers bundles of historic character. Wood paneled rooms, an air of history and genuine rather than mock, Tudor charm. The bedroom we stayed in was an upgrade at a reasonable cost and sported a 4 poster bed. Whilst a little dark by more modern standards this must be viewed as a character in keeping with the property and is not a criticism. The bathroom is modern and well appointed. Minor failings: A few to many cobwebs - I don't hold anyone responsible for spiders, but a little more attention to detail when cleaning would not go a miss. The shower was a little feeble in output, and the tap for the bath in our room was a waterfall type, which looks lovely but is not a speed demon for filling a bath, perhaps at next refit this could be updated. It didn't spoil our stay but I think on a longer stay it might have become annoying. The hotel facilities are in keeping with its period character, a spacious if slightly tired looking dining room and a quaint bar. As with all hotels the bar prices are a little on the expensive side, but certainly not the worst I have ever come across. We partook of the steak night offer on the first night, excellent wine and perfectly cooked steak. We enjoyed deserts as well. Not unreasonably priced and of good quality overall. Excellent coffee. Overall it was good value for money. Breakfast is served from 7 until 10, so no excuse to miss it. The continental selection was very good, and a DIY toaster that actually toasted. (Its mentioned as they are so rare its actually a selling point). The cooked option was included, and we had it on both days of our stay. Overall the quality of the cooked breakfast is not on par with the continental. The eggs were nicely cooked (Fried and poached). However the bacon and sausages are not the finest quality, and the beans I had on the first day were cold. Experience over the years has taught me not to expect to much from hotel cooked options but as this is usually the meal all guests will have I honestly feel good quality and hot food is a selling point. And worth and extra £ or two. It would not stop us staying again, but I would only go with the continental option if things were unchanged in the cooked option area. The staff are friendly and helpful. The only criticism I will level is that we both felt a little more attention to detail would improve the overall ambience. The cobwebs in the room were a symptom. Just a little more care, a little more cleaning, perhaps a few very sympathetic upgrades here and there if permitted by its listed status, certainly the conservatory (courtyard) roof needs some minor repairs/tidying up and this hotel would be very good in deed. Overall we enjoyed our stay here but I have taken in to account the excellent deal we had. if we were visiting the area again and the same deal was available we would certainly consider it.

"Really Lovely "

4
02/10/2017

Fab rooms Really clean Lovely food Lovely staff Only thing i would change is that a few things need mending and replacing throughout but ita just general wear and tear Other wise a lovely hotel in a lovely quiet location

"Jewel in Best Western's Crown"

4
01/10/2017

From the moment we walked through the door of the hotel in the main house which started as a nunnery in the 1400's, we loved it! The beautiful wood panelling and the efficient greeting and check in by the restaurant manager who was manning reception when we arrived. The food from the al la carte menu was well presented even to Masterchef standard, though not cheap at £35 per person for 3 courses as most of the mains had a supplement and were approx. £20 each, we enjoyed the food and it was a treat. On our second night, the hotel had a "New Orleans Jazz" duo to entertain us at dinner, this was £25 ppsn for a set 3 course menu which was not as good as the al la carte menu but adequate and the entertainment was excellent so it was worth the money and experience. We really enjoyed our stay at this hotel which is well situated with the pretty Cotswolds towns of Bourton on the Water and Stow on the Wold a few miles away. The staff worked hard and we received good service in the restaurant and bars. There is a pretty conservatory off reception where cream teas are served and a courtyard garden at the side of the hotel serves as a place to have outdoor drinks and acts as a smoking area. There is plenty of free parking. It's a great place and we will be back, hopefully next time we will be in the main house, as the stable rooms where we stayed were fairly small and the water pressure in our room was very poor! This hotel makes a lovely setting for Weddings and they had a large marquee and bar set up. They also have a function room upstairs with natural daylight and a lovely view overlooking the front and side of the hotel.

"Graet stay in a qwerky hotel"

4
01/10/2017

Stayed overnight here with friends whilst visiting Stratford. Staff are friendly and service very good. We stayed in the section away from the main building and the rooms were great, spacious and very clean. No complimentry water in the room, had to ask at reception and the full English breakfast was quite small but a good choice of other items to top it up. Very pleasant stay in a fascinating building

"Lovely stay "

5
01/10/2017

Stayed here this weekend. Lovely hotel with very friendly staff. The room we stayed in was comfortable and clean. Was quite warm but the windows opened wide so by the evening temperature was fine. Food in the restaurant was really nice and breakfast was excellent. Busiest time for breakfast was between 9-10am so there was a slight delay but tea/coffee came out quickly and had other food whilst waiting for full English so didn't really notice. Ate in the restaurant both nights and although we booked last minute on the Saturday they were able to accommodate us at our preferred time. I would recommend this hotel and would definitely visit again.

"Has potential "

3
24/09/2017

The hotel itself has beautiful buildings and is clean and the rooms have been designed well but there are a number of areas that need improvement. There is complimentary water but you have to go to reception to ask. There is no fridge or glasses in the room. The bar is cosy but it almost feels like your an inconvenience to then when you are wanting a drink and there is limited selection. Breakfast is very basic not much choice and the cooked breakfast eggs were over done. The bread was fresh and lovely.

"Disappointing Bar Food"

3
18/09/2017

Stopped here on a sparkling cream tea over night deal the place is lovely the history is great to see in a great setting. The room was clean and the bed was very comfortable. However following our cream tea we did not fancy a resturant meal so instead had a bar meal this was a mistake the pie was very salty and left uneaten and the Cesar Salad was also poor this let the whole place down. The staff were friendly and welcoming.

"A Fascinating Old Hotel"

4
15/09/2017

Salford Hall Hotel is a delightful and intriguing old building. If you like something that is different whilst at the same time providing excellent service and accommodation, this is the place. The passageways twist and turn and one room has a Priest Hole and there are hatches that lead out onto the roof. One room has a wall-size mural many hundreds years old that is hidden behind two large doors that can be opened on request. Add in a haunted room and you have a fascinating building. However, no lifts , so be prepared for a few stairs. The staff, led by a very hands-on General Manager, could not be more helpful. The food selection and quality was good.

"Could be so much better"

3
11/09/2017

We stayed here on a deal that included Dinner, B&B & tickets to Warwick Castle so already good value. We wanted to check out the hotel & surrounds to bring a group of 12 walkers here for a weekend The hotel is very atmospheric, faded grandeur. We had an attic room in the main house but there are converted stable block across the car park OK we know we going to expect low beams, narrow staircase & squeaky floor boards ( pity the poor souls who were below us) but our room had no curtains & no blind When we got the manager to check ( so we could not be accused of taking them) her answer was to put two duvets up across the curtain poles - not ideal but it keep some of the light out so we could sleep The steak meal in the restaurant was OK but I nearly choked on a piece of gristle & had to exit the restaurant pronto to dislodge Good choice at breakfast although the portions are on the small side - Never been served just kipper tails before The staff are lovely, friendly & attentive the place was packed so there was a wait some mornings for breakfast - must all be on the special deal With a bit of TLC, tasteful modernisation & a decent chef this would be a fabulous venue

"Delightful hotel"

4
11/09/2017

A very pleasant hotel not too far from Stratford-upon-Avon. The room furnishings were a little dated, but this seemed to fit the age of the building which had a most interesting history. Certainly not your usual Best Western. In my booking it clearly said check in was after 2 pm. I arrived shortly after 2 pm and was told, in no uncertain terms, that check in was not until 3 pm even though I showed them both my printed booking and the reservation on the BW App, both of which said 2 pm. There was also some building work being done and a corner of one of the car parks was being used by the workman. As parking was fairly limited when I returned in the evening I had to park quite close to this area. The next morning I had a flat tyre and feel sure it was from a nail or other debris left in the vicinity by the workmen. I did bring this to the attention of staff at checkout though, other than suggesting somewhere to get the tyre repaired were not particularly helpful.

"great stay"

4
10/09/2017

stayed on a Saturday night and went to Warwick castle the next day. Room was small but well laid out bed was comfy. grounds and building were quaint with lots of character. Evening meal was lovely we both had steak and was cooked to perfection. only complained after trying for 1/2 an hour with the shower to regulate to temperature just had a cold shower stated this at reception at 5 before going out presuming someone would rectify but no one did asked if was reported on going to dinner told was in book and the next morning cold shower 2

"Great staff and great location."

5
10/09/2017

With a rare chance for myself and my other half to get away without the children we were certainly not disappointed. The hotel was full of character and steeped in history too which was interesting to read about. We had planned to eat in Stratford upon Avon however as there was one table left in the restaurant for dinner. After seeing a very reasonably prices menu we decided to stay for dinner too. We were not disappointed the food was good and cooked to our liking. After dinner we retired to the bar where the inviting atmosphere turned an ordinary evening to one full of laughs and great company being joined by Deborah the hotel manager and some other members of hotel staff until the small hours. The staff were friendly and very helpful, the accommodation was perfect too and the setting with the history all make for a very nice experience. I would highly recommend this hotel and we will certainly come back in the future.

"Lovely place"

5
10/09/2017

Used my tesco Clubcard vouchers to stay here for 1 night on in a bank holiday. The best thing about this hotel is the staff. Everyone we encountered from the receptionist to the waiting staff and the bar man were impeccable. Such friendly and welcoming service throughout. We stayed in the Sheldon room in the main building and with its creeky floors and old fashioned decor it was very authentic. The bathroom was nice and modern and the bed was really comfortable. We ate evening dinner and breakfast here and found the food to be of a high standard. This hotel is in beautiful surroundings and would not hesitate to stay here again.

"Interesting hotel and history, friendly staff, poorly executed food - an observation"

3
04/09/2017

Celebrating an 80th Birthday luncheon with friends and family in an upstairs function room pleasantly decorated - fitting for such a special occasion. The staff were friendly and helpful especially the young lady who was co-ordinating the lunch, nothing too much trouble. Bar staff very friendly and professional too..... Unfortunately the food could not match the occasion - starter of duck was dry and uninspiring, almost bitter taste, however others who had the goats cheese thought it was delicious - lucky them. Without wanting to be damning of the main course it was probably one of the worst Sunday lunch main meals I have eaten - pork was passable but bland, beef was terribly tough - even though it was sliced thinly didn't help.... Yorkshire pudding was great however - the ROAST POTATOES - wow they were a disgrace we couldn't work out if they had been cooked day before/reheated or aunt Bessie had been called for or the gardener took a shift in the kitchen - really should not have been served!! - side veg good though and gravy okay.........The lemon tart was fine , well, tasty lemony, tarty , served with ice cream so that was a positive finish.... however feedback re crumble very sharp and crumble powdery -- this wasn't helped by being served pouring cream that had turned ! (gone off)..... The price for a three course Sunday Lunch is £16.50 per person - very reasonable but maybe the above is why?? Salford Hall is a place of distinction and service that deserves memorable food to match..... Please note this observation is meant as a constructive overview......obviously judging by the positive comments of other guests this was potentially just a blip ?

"Amazing location and architecture"

3
31/08/2017

For the first holiday as family of 4. We've decided to visit the Warwick castle since our 7 year old is still off on summer holiday. We're fortunate to find a wowcher deal to stay in the best western Salford hall hotel. Upon arriving at the hotel, we were enamored by the charm of the architecture and the beauty of the surroundings. However, as we walked toward the reception and about to merrily say " Good afternoon". We were shut up by a cold question " What's the name?" from the receptionist. With a shock, I replied with my full name like a prisoner. Then we were told that " well, you can check in now but I can't guarantee that the room is ready for you". "Ok" I thought we were an hour early, so I asked "Can we have our afternoon tea first, please?". Then she replied " sure! Do you want to have it in the conservatory, the bar area or “something else I didn't quite catch. I finally became a bit annoyed by that point and answered " well, we've never been here before, how do we know where we want to go?!". She answered with pointing fingers " that's the conservatory, that's the main lounge..."So I chose a random location to have our afternoon tea. The afternoon tea was presented beautifully as my daughter's word - "rather fancy" and it arrived in a timely manner. The salad in the middle of the sandwiches was fresh with tasty dressing. Baby highchair was not offered as they can clearly see we have an one year old on my husband's lap. After being asked, the high chair was brought in a timely fashion. However, after 2 mins our little daughter wanted to come out, only then we discovered some cornflakes and other food residue stuck to her trousers! 55 mins later, we decided to walk back to the reception and to see if we can eventually check in. The same woman saw me and said " like I said, I can let you check in but I'm still not sure if the room is ready as the wedding!". " Did you provide a wedding party this weekend?" ( umm... am I supposed to know that?!- I was really confused) . So we got our key and happily left the reception. Upon entered the family room, all of us were pleased with the layout of the room. There were plenty choices for children to choose where they want to sleep. The four poster bed or the double sofa bed or the single travel bed. The views from the Windows were pleasing. Two large swivel chairs and a modern bathroom were functional. We were somehow surprised that there's no bath in this family room. A sizeable walking shower and that's it. There is a lack of attention to details of some fittings in the bathroom, such as the toilet roll holder, the shower head holder and the sink hole( see pics). The main fault in the room in this technology era is that we can not get either phone network reception or the wifi facility from the main building. Occasionally we can get the wifi signal if we stay in certain spot i.e. the corner of the room. So that makes contacting families and friends very inconvenient as we can't do that while relaxing in our room. The next morning, we were excited to have some substantial and warm breakfast. The food was nice and there were plenty of varieties. However, upon walking back to our hotel room. We noticed the windows were wide open and the used knives and folks were dumped by the side of the front door outside. So it was evidently that the cleaner had been as the room was tidied and towels were changed. To our horror our belongings were still inside with windows wide open as one of them has no security features. Explained the receptionist (a different lady)just to check if this was a normal routine, she confirmed this was not and apologised. My daughter (7 year old) also noticed there were many ants in the bin and our food bag which was also notified the hotel. All in all, the hotel is beautiful and we had a lovely time away.

"Wedding weekend"

5
28/08/2017

Amazing hospitality from all the staff. Superb food and venue. Lovely hotel with so much character. Quaint old features. Garden area is lovely with plenty of seating. Wedding planning was excellent. Beautiful marquee for the wedding breakfast

"Spooky experience!"

5
28/08/2017

My partner and I stayed at Salford Hall mid July and had a very enjoyable stay. It's a lovely hotel in nice grounds and we stayed in Room 12 a four poster bedroom which is a double aspect room which is top left as you look at the front of the hotel. The food was very nice on the evening we ate in the restaurant and breakfasts pretty average The four poster would have been nicer if they had attached the curtains but for some reason the little rail was there but no curtains which was a bit odd, the bed was comfy. Bathroom was very nice and large and tastefully done On the second night there around 8pm while relaxing watching TV before dinner I felt a hand touch the very bottom of my leg while laying on the bed! I jumped off the bed - everything went flying, iPod, magazines then came over cold and goose pimply I searched the Internet for ghost of Salford Hall but found stories of nuns, priests, monks and stable boy but nothing in Room 12 When we checked out I was told that's where a little girl in a blue dress has been seen and that the room was reputed to be haunted So.... choice is yours now.... will you ask for Room 12?!

"Charming Hotel"

4
15/08/2017

I stayed here with my fiance for one night with a Wowcher deal including afternoon tea and Warwick Castle tickets and we had a wonderful time. The hotel itself is a Tudor house, and is full of character and charm. The afternoon tea was great - sandwiches, scones, yummy little cakes and a glass of fizz - the weather was nice so we were able to sit out in the garden which was lovely. Our room was also fab - we stayed in the Anne Boleyn room which had a four poster bed and a modern bathroom which was upstairs. Breakfast was good - nice continental selection and a good choice of hot food cooked to order. All of the staff were nice, very helpful and efficient. The bar area was a lovely spot to sit and have drinks and the barman was very friendly and chatty. The only problem we found was that the WiFi was not working - we did mention it to reception and were told they would sort it but it still did not work. Overall we had a great time and would definitely recommend.

"" Lovely Historic Hotel ""

5
14/08/2017

What a wonderful historic hotel , I'm so glad all the original features have been untouched. Our room ( number 2) was a good size with a large double bed( best nights sleep in ages ), wardrobe and plenty of drawer spaces, chairs and a writing desk . It had four windows which looked out over a walled garden , one of the windows was a small arched leaded window obviously one of the original features. Good choice of food on both evening and breakfast menus, everything (other than morning cereals ) served by friendly efficient smiling staff. The grounds around the the hotel are immaculate , well looked after by a hard working gardener always tending them. Well done to all the management and hard working staff for making our stay so enjoyable.

"Wow for the wowcher deal! "

4
13/08/2017

Stayed here for a night with my mom after finding a super wowcher deal. Upon arrival we were given our room key immediately and directed to our room, checked in within 5 minutes. Super speedy and the reception lady was lovely too! We had room number 10, it was huge! The bathroom was very modern and sleek, the bedroom was decorated as expected for an old manor building, lots of original fixtures and fittings. As part of our package was had sparking afternoon tea, it was super value for money! We had a selection of sandwiches, 4 cakes each and a glass of prosecco with a choice of tea/coffee too. The cakes seemed homemade and tasted delicious. Breakfast the next day was lovely too, freshly cooked breakfast with plenty of choice from a full English to eggs Benedict. As well as buffet style continental breakfast. The hotel is a small drive away from any town centre but we liked that, quiet and peaceful. A proper break away! Overall, a lovely stay. Would I go again? Yes definitely.

"Nice hotel, friendly staff however a bit in the sticks"

4
07/08/2017

I stayed here in November 2016 with my partner as a Groupon purchase. It was great as I didnt feel we were treated any differently which occasionally you can do when using Groupon vouchers, and the staff were very friendly. Had a lovely afternoon tea upon arrival and a couple of nice cooked breakfasts. Facilities could possibly do with a slight upgrade but I wouldnt say it ruined our trip. Hotel a bit out in the sticks but we were aware of this before arriving. Also thought it was lovely that this is a dog friendly hotel and was nice to be sat around them in the bar!

"Best venue for exclusive use wedding "

5
01/08/2017

So where to start - we had our wedding on Saturday, the venue is fantastic Debra the hotel manager is fabulous along with all the staff. They looked after us, got on with the guests nothing was too much trouble. The wedding breakfast was delicious with all guests saying the best wedding meal they have had the evening hog roast cant believe how nice that tasted the hotel have a very very good creative chef ( kitchen team). The rooms are all great no complaints at all, and the venue exclusive use too. The DJ'S were not the normal ones but were the best DJ'S we have heard ever at a wedding, you can tell this as no one was sitting down and all up dancing. I can't recommend this hotel enough, if you want a special day and for things to run smoothly then this is the wedding venue for you. Thank you Salford hall hotel team for making our day so so memorable with memories that will last forever. Rachel and James Casey

"5 day coach holiday with Grand Uk"

3
27/07/2017

Modernised quaint hotel with pleasant surroundings. Historic building nicely refurbished. Very peaceful location, not close to any convenient town or village. Comfortable largish room with bath and shower facilities. Transport definitely required to get around. Breakfast good choice and good quality and well served with pleasant staff. Evening dinner menu rather low on choice but generally quite good quality of food except for one meal which was badly short of their normal standard. Overall nice 5 day holiday.

"beautiful place- facilities need a slight revamp"

4
23/07/2017

Beautiful grounds and hotel with very ancient decor, squeaky, uneven floor boards in main building but not an issue, just added to the old character which was lovely. Overall very clean and well kept. Check in and out was easy and took 2 minutes if that. We had a standard room (20) which was very spaceious and the bed was two singles put together, pillows were a bit uncomfortable for me personally. The bathroom was newly fitted but the shower door didn't fully shut and the toilet flusher was a bit broken. Not a huge problem though. Again decor in the room was very old and dated but clean and homely. TV and wifi worked fine. Room came with a kettle and coffee/tea. The only negatives were a drain pipe right outside our door which I presume was broken and the downpour of rain was splattering underneath the door and the loudness of it kept me awake for a bit. Also to be expected with an old building, the walls and floors were very thin and you could hear everything in the other rooms either in the shower, flushing the toilet and was awoken by people walking around upstairs. Staff were lovely and hard working at breakfast and dinner time. Bed got made for us in the morning and clean towels provided. Dinner was tasty, slightly longer wait than hoped for but the food portions were very generous. Main courses start from £16. We tried the two pubs down the road first but one didn't serve food and the other was full. Breakfast was great. Choice of hot cooked breakfasts and a continental style buffet section with pastries, toast and cereal. Overall it was a pleasant stay but it does need a few maintenance works which are to be expected with an older building.

"Lovely stay"

4
11/07/2017

Stayed for 2 nights b&b with afternoon tea included. Room nice, squeaky 4 poster and shower awkward to control temperature. However mustn't let this deter from a very nice stay in a lovely hotel with really friendly staff. Excellent breakfast choice with cooked option really yummy. Had drinks from bar and snack on first night which was well presented and reasonably priced. The afternoon tea which was included in price was exceptional and included processo. Situated in a lovely location we will hope to return to enjoy the hotel and restaurant again. Well worth a visit.

SalfordHall, Front Office Manager at Best Western Salford Hall Hotel, responded to this review
Dear Ruth, What a lovely feedback, thank you so much. We are so pleased you appreciated all the special touches from our team and we would love seeing you again soon. Kind Regards, Beth Harrison Reservations Manager

"Great break"

4
10/07/2017

We stayed here for one night whilst visiting the local area. Lovely welcome and great service throughout. Our room, whilst small was well appointed and very clean. We were in the building opposite the main building. Dinner was nice and tasty with good sized portions. Dinner was also lovely. Would recommend this hotel!

SalfordHall, Front Office Manager at Best Western Salford Hall Hotel, responded to this review
Dear Joehibs, What a lovely feedback, thank you so much. We are so pleased you appreciated all the special touches from our team and we would love seeing you again soon. Kind Regards, Beth Harrison Reservations Manager

"Stayed for a wedding"

5
09/07/2017

We attended wedding here so booked a room for the night rather the getting taxis back. We stayed in room 30 which is in the courthouse Annex. The room was tidy and bathroom clean. Room entrance is not spectacular but does that matter.. no not at all. Shower room looked new small but functional. Main building drinks excellent value and again clean and well presented. Although we came for a wedding this would be an ideal stay to visit surrounding areas of Alcester Stratford upon Avon eversham etc. Would like to stay in main building next visit.

SalfordHall, Front Office Manager at Best Western Salford Hall Hotel, responded to this review
Dear Vinney2015, Thank you for your lovely review and kind comments, The team work really hard to provide the highest standard of service for our guests. If you do decide to come and visit us again, please do not hesitate to contact us on 01386 871300 and we will be able to allocate you to the main building. Kind Regards, Beth Harrison Reservations Manager

"This is a Great place to Stay"

5
06/07/2017

First time staying here but will be back. The staff was great, breakfast was very good. Just remember this is an Old Manor with loads of charm and grounds are very well kept. car park is good size. would highly recommend. Room are clean but somewhat dated, but your staying in the room your just sleeping in a safe place.

SalfordHall, Front Office Manager at Best Western Salford Hall Hotel, responded to this review
Dear James, What a lovely feedback, thank you so much. We are so pleased you appreciated all the special touches from our team and we would love seeing you again soon. Please do not hesitate to contact us on 01386 871300 for any further assistance. Kind Regards, Beth Harrison Reservations Manager

"Excellent"

5
03/07/2017

This Hotel was not only great looking on the outside it was excellent for service and food, the steak we had on the Friday evening was the best either of us has eaten in a long time, the breakfasts were lovely. The staff were very attentive and polite. The room we had was spacious comfortable and clean, overlooking the very pretty gardens. We highly recommend the hotel.

SalfordHall, Front Office Manager at Best Western Salford Hall Hotel, responded to this review
Dear Sir, It was a pleasure to read your thoughtful review, and good to know that your stay has such great memories for you. Salford Hall Hotel wouldn't be the special place that it is without the support of our outstanding team and your appreciation of us all is very warmly received! I hope you'll have the chance to experience the hotel again soon, and perhaps stay a little longer next time! Please do contact me directly on 01386 871300 if I can be of assistance at any time. Kind Regards, Beth Harrison Reservations Manager

"Charming"

4
03/07/2017

Quite a nice hotel. Stayed for two nights. Good breakfast with a nice selection of options. Clean hotel. Room ok although we found the bed uncomfortable. Four poster and not that easy for us oldens to get out of because it was very low which gave us a laugh to be honest, but that said it was the worst bed we've ever slept in. Lovely gardens and a relaxing atmosphere, very pretty. Had a super afternoon tea, tasty. Drinks reasonably priced. Staff very good and helpful. Didn't eat in restaurant but the choice looked good. Would stay again.

"Beautiful lodging"

5
01/07/2017

Overnight stay with breakfast. The creaky wooden floor unsettled my dog fortunately I sleep with earplugs...the other half snores heavily. I loved the venue and the breakfast. Would definitely highly recommend it. Wish I was staying longer & could do the restaurant. Next time.

"Historic building"

4
27/06/2017

We used this hotel for an overnight break and to visit nearby Hidcote National Trust Gardens. It is not far from Stratford-on-Avon, situated in a quiet hamlet near the A46, north of Evesham. The buildings are full of character and history as it dates back to the 14th century, so expect creaky floors and rambling corridors not 21st century glitz: we found it charming and understand it hosts many weddings as the grounds are attractive, too. We had a comfortable double room at the front of the building. It was clean and quiet and supplied with extra pillows and a fan if needed. We enjoyed a bar meal, which could be served in the bar or conservatory, and a good breakfast, with selection of fruit, pastries and cereals and cooked choices. The staff were helpful and the young barman was particularly pleasant and efficient. Check-out was dealt with quickly and we would stay again. The hotel is dog-friendly and you can eat in the bar with your dog.

"Rude staff and a dirty hotel"

1
23/06/2017

Shame as this place could be a lovely place if some money was spent on it and the management was better . The management is shocking and unfortunately until this is rectified the place will continue to go downhill. Salford Hall - make sure you do something before it's too late! Rooms are nice but they really do miss a trick here - general maintenance is needed to bring it up to scratch

"Historic building but modernised very well"

5
22/06/2017

Based on Groupon offer this was excellent value for 3 night stay. Room was large and well decorated with excellent bed. Kettle, coffee, tea and biscuits but no water or fridge. Bathroom refurbished with lovely towels changed every day. Tissues and shampoo. 2 issues were very long wait until hot water became hot for shower and lack of 2 pin shaver socket. As no adaptor at reception had to go out and buy one. Quiet remote location and easy to park. Food and drink was bit expensive but on the Tuesday they did a deal of 2 steaks and bottle of wine for £30. This was really good deal and delicious but only found out due to internet, nothing in Hotel about it! Found the Bell,15 minuets walk down the road very reasonable as did the many fellow hotel guests also dining there. Good breakfast with fish options. Small Bar really had character Good size TV and easy and free fast Wi Fi

"Nice stay"

4
21/06/2017

We stop here one night lovely place had afternoon tea the room was beauful very big lovely view over the garden the staff are very friendly had dinner in the restaurant expenses for what you got don't have steak very chewy told them and they did nothing. A few nice pubs near that serve food a lot cheaper hotel it's self nice breakfast was good

"LOVELY STAY"

4
20/06/2017

We recently stayed for two nights and we had a really lovely stay, lovely staff, great food. The only negative was that when we came down / up the stairs from our room there was a strong smell of what smelt like rotten eggs, can only assume it was the drains.

"Groupon Offer"

4
18/06/2017

The hotel was in a lovely setting. We were not in the main hotel. The room was lovely but we were near an external staircase which was noisy at times, you could also hear people in the next room more clearly than was needed,but that was more to do with the walls being thin I assume. Despite that we slept well. The food was lovely and the staff were friendly, polite and helpful. We also enjoyed our day at Warwick Castle.

"A lovely stay"

5
16/06/2017

We had a short break in this delightful hotel. From the moment we arrived we felt relaxed. A lovely comfortable room, welcoming and friendly staff and excellent food. It made our stay extremely enjoyable.

SalfordHall, Front Office Manager at Best Western Salford Hall Hotel, responded to this review
Dear JaneyPos, Thank you for taking the time to leave your comments on Trip Advisor. I am delighted that you enjoyed your overall experience of Salford Hall, and will be sure to take your feedback on board. Kind Regards, Beth Harrison Reservations Manager

"Looks impressive. Comfortable. "

4
13/06/2017

I stayed here this past weekend and it was ideal for what I was looking for. I was competing in a local triathlon so needed a comfortable room and good food. I was happy with both. On arrival you are greeted by an impressive looking building. The interior is in keeping with the period nature but I just feel it has so much more potential internally. I was on the second floor in a single room which was ideal for my needs. Unfortunately though there was no hot water Sunday morning and it was too early for me to be making a fuss as I was out before 6am. But this was frustrating. I ate in the conservatory and ordered from the bar rather than the restaurant. I was pleasantly surprised by the standard of the food. I had the linguine and it was really nice. The cheesy garlic bread was also impressive. Ideal for me and if i was staying locally again I would book here.

"A problem stay"

2
10/06/2017

My wife and I Were booked in for two nights but decided to leave after one night. The dinner was dreadful and although they took £20 off the bill I was most dissapointed in the meal. The room we were in was unbelievable. There were numerous cigarette butts outside the door. Although the bathroom had been recently refurbished the toilet holder was broken off the wall and the extraction fan was not working. The bottom of the entrance door was dirty and the noise from the adjacent staircase and room above was intolerable Definitely a no no. Re

"Marvellous hotel"

5
08/06/2017

My Wife and I stayed at The Salford for a 3 night stay. The hotel itself is absolutely beautiful, the staff very attentive and helpful. The room was clean and comfortable with a nice bathroom. It has a bar with a lovely garden and reasonable prices. We would definitely recommend this hotel

"Beautiful venue for a wedding."

5
08/06/2017

We visited here recently for a family wedding and were very impressed. The Hotel building is stunning and is set in superb grounds. The food at the reception was of a very high standard and there was a really good selection of beers, wines and spirits. The staff were really friendly and helpful and the whole place had a really good atmosphere. We intend to return here and stay for a few days. Strongly recommended.

SalfordHall, Front Office Manager at Best Western Salford Hall Hotel, responded to this review
Dear Angela, What a lovely feedback, thank you so much. We are so pleased you appreciated all the special touches from our team and we would love seeing you again soon. Kind Regards, Beth Harrison Reservations Manager

"Wedding"

5
04/06/2017

My Granddaughters wedding was held here in May we all had an enjoyable time the venue was excellent also the the food and acccomadation. I would recommend any Bride to book here the grounds were stunning which made the photos great.

SalfordHall, Front Office Manager at Best Western Salford Hall Hotel, responded to this review
Dear Eric, Thank you for your nice words, congratulations on the service is passed on to the team. We are so thrilled you had such a nice experience at Salford Hall for your Granddaughters wedding. Kind Regards, Beth Harrison Reservations Manager

"Very Satisfied"

5
04/06/2017

The hotel was in a nice bit of countryside which allowed for a nice walk around the area. While it was quiet, it was just the thing for a night out in Stratford. It was also beautifully built and it fit well with the style of the surrounding area, the only thing missing was a thatched roof.

SalfordHall, Front Office Manager at Best Western Salford Hall Hotel, responded to this review
Dear R1469HPgrahams, Thank you for taking the time to leave your comments on Trip Advisor. I am delighted that you enjoyed your overall experience of Salford Hall, and will be sure to take your feedback on board. Kind Regards, Beth Harrison Reception Manager

"1st Class characterful Hotel."

5
02/06/2017

This charming Hotel is set in a nice quiet village. The gardens surrounding are lovely. The food was excellent, staff were very friendly and helpful. I had a peaceful and relaxing stay and was able to visit several interesting locations nearby. I would certainly recommend Salford Hall and will definitely be returning.

SalfordHall, Front Office Manager at Best Western Salford Hall Hotel, responded to this review
Dear Suzy, Thank you for your review following '1st Class Characterful Hotel'. We are so pleased you enjoyed everything. Our guests are at the heart of everything we do and it's so nice when everyone enjoys the best experience from each of our teams. We look forward to hopefully welcoming you back to Salford Hall sometime in the near future. Kind Regards, Beth Harrison Reservations Manager

"lovely retreat"

4
01/06/2017

I stayed here as I was doing work in the area,its a lovely area with a couple of pubs within walking distance of the hotel.The hotel itself is set in beautiful grounds,it was a lovely surprise as I drove up to it.The reception has an old fashioned fire place and is like stepping back in time. Don't expect all mod cons and you wont be disappointed The bedroom had beams and original leaded windows, although a little dusty it had a nice charm to it.There was tea making facilities and a good sized bathroom with toiletries. I had tea at the hotel,fish and chips eaten outside in what was actually the smoking area although nobody was smoking and it was a lovely garden with plenty of tables and chairs.The food was very good, the fish was crispy and well cooked and "proper" chips.Drinks where reasonably priced for a hotel and the staff went out of there way to make sure everything was taken care of. Breakfast the next morning was tasty with plenty of choice,full English and smoked salmon amongst others. Its is a beautiful hotel and I would definitely go again.

"Afternoon Tea "

5
30/05/2017

From Jamie, Charlie & Harry Had the best afternoon tea I have ever had! Couldn't fault the staff one bit, so friendly and so helpful! The food was outstanding Massive Thanks to Becca, Emily and Bethany!

SalfordHall, Front Office Manager at Best Western Salford Hall Hotel, responded to this review
Dear Jamie, What a lovely feedback, thank you so much. We are so pleased you appreciated all the special touches from our team and we would love seeing you again soon. Kind Regards, Beth Harrison Reservations Manager

"Delightful Surprise"

5
29/05/2017

I was looking at the last minute when prices were high because of the Bank Holiday. I booked this hoping for the best but not expecting much given that American Best Western hotels are comfortable but rarely nice or historic. This was lovely, the service was excellent, and the breakfast was good. The wifi worked, even in the garden where I played on my laptop before having a nice dinner. It is further out of the way than I expected, but it was quiet, and there was plenty of parking.

SalfordHall, Front Office Manager at Best Western Salford Hall Hotel, responded to this review
Dear Shannon, I am so pleased you enjoyed your stay with us. The team work really hard to provide the highest standard of service for our guests. We look forward to seeing you again soon in the future. Kind Regards, Beth Harrison Reservations Manager

"An interesting hotel"

4
22/05/2017

We booked in for 2 nights B & B. with friends. Our room was a little tired in looks but the en-suite bathroom was great. Clean & modern. Shower was great. Wash basin - plumbed taps wrong way round - hot out of cold, cold out of hot! But hey ho not a problem. Lovely comfortable large bed. Shame the bed base did not have some sort of valance to cover it. Dinner that night was a bit of a let down. 2 of us ordered Crayfish & Prawns. These, I think, had been thawed out under the tap and served on the plate still in water, had not been drained properly. A disappointing dish. However my steak was cooked well and I enjoyed the accompaniments. What a shame the dessert was a let down - Treacle Tart, where was the treacle????? The blackberry ice cream was nice though. The waiter did say he would mention it to the chef. Breakfast on our 2 mornings were good. Plenty of cold choices and you could have cooked dishes also. Twice I had the scrambled eggs & smoked salmon. The former cooked just as I liked it. Others had the full cooked breakfast which looked nicely cooked and enjoyed by those having it. Waitresses were polite and the dishes did not take long in appearing at our table. On the whole not a bad place to stay. Receptionist could be a bit more friendly. The lovely log fire that greeted us on our arrival had not been cleared out by the time we left. Housekeeping where were you? We also noted a beer glass on the wall by our room. Looked as though it had been there ages. Ending on a positive note - the gardens were lovely to walk around. Shame about the tennis court. Wonder what they have in store for it?

"Lovely place to stay"

5
19/05/2017

Booked a 2 night stay here with a wowcher which included breakfast both mornings, afternoon tea on a day of your choice and 1 days entry to warwick castle. It was an absolute bargain to find such a lovely place. Location & grounds are beautiful. We also had dinner 1 evening and cannot fault anything about all the food we had during our stay. Room was clean & comfortable. Staff were all very helpfull & friendly. If we are ever in the area again we would definately stay here. Dont have anything negative to say about the place, it was a great find.

SalfordHall, Front Office Manager at Best Western Salford Hall Hotel, responded to this review
Dear Jess, What a lovely feedback, thank you so much. We are so pleased you appreciated all the special touches from our team and we would love seeing you again soon. Kind Regards, Beth Harrison Reception Manager

"Fawlty Towers!"

1
19/05/2017

Came here with Grand UK Tours in April, certainly wont be back again. Have complained to G UK T and had a reply from the Hotel saying basically the same as any other bad review on this site, Standard response????? As per other reviews food was always cold, sometimes not even cooked properly.We appeared to be eating from a different menu to general public. After sending back leek and potato soup which was off, as our tour manager will testify as she was on our table, i was offered orange juice as a starter as that was the only alternative. Many of our party were unhappy with the food and the alternatives offered and the service too. Staff attitudes were not up to standard and were unhelpful at best. Our tour manager appeared embarrassed by the whole restaurant experience and encouraged us to complain both at the time and when we got home which i have done to no real satisfaction. It appears both Grand UK Tours and Best Western Salford Hall Hotel dont really care about their customers satisfaction.

"Rich History, Comfortable, Quiet"

4
07/05/2017

This historical building, which began its construction in the 1400's, was completed in the 1600's. It now houses a very good restaurant, a working fireplace, where the hotel reception is & a cost, quaint bar. My friend found the Best Western Salford Hall Hotel on the internet & booked it purely from photos & online reviews. So we were happy that it turned out to be a comfortable and clean place to stay. Our room was in the building opposite Salford Hall, which apparently used to house nuns. The room was warm & inviting, clean and well-appointed. It was interesting that our room had a stairway to the bathroom, which was a well-designed mezzanine. We were greeted every morning by chirping birds just outside our window, as we laid cozied under our comforters. Though my bed was a little lumpy, I managed a restful night's sleep & was able to overcome jet lag very quickly. The grounds at Salford Hall are sprawling, so parking is not an issue. We ate 2 breakfasts & 1 dinner at Salford Hall. The food was good and the service was courteous & efficient, though not entirely friendly. Service at the bar was friendlier & more sincere. Many who visited Stratford-upon-Avon would have stayed in hotels in Stratford, but I was happy to be in the quiet warmth of Salford Hall.

"Overnight stay for wedding"

3
24/04/2017

Having grown up in the area many years ago, knew the venue of old and the approach driveway was as imposing as ever and the exterior refurb a few years ago looked great. The wedding party took over the whole hotel Excellent parking etc and good reception service - the staff were brilliant for the whole stay. Allocated room 2 in the main house, quirky room, huge bed but a bit dark due to the small windows but lovely views over the garden. A good wedding service and event etc but I was conscious of the many small stairwells and alcoves that may have confused many people and would note make the hotel disabled friendly - or inebriated friendly.... the meals were really good, assisted by the staff of course but as only the one bar was in operation, getting a drink was a length affair not helped by hoards of guests preferring to stand around after getting drinks but that wasn't the hotels fault. sat in reception, we did get a few regular whiffs of a sewage type smell, no idea where from but it was definately there and didn't do any favours. On retiring for the night at 0030, we realised that Room 2 was directly over the bar - the bar was open until 0200 - so therefore, we were awake until 0200ish. Also, as a man of certain age, after opening the small window in the early hours for some air, I realised that the tinkling sound of the water fountain under the window did it's own devilish work, prompting regular visits to the ensuite.... Breakfast wasn't the biggest but was well cooked and check out was quick and efficient. The hotel is dog friendly (apparently four dog rooms and plenty of gardens) but would I come back? For a wedding or similar event yes, but it wouldn't be at the top of my list for recreational stays despite the excellent staff and location

"Mostly delightful"

4
20/04/2017

What a delightful place to stay! We were early arriving but were able to book in – no problem. The woman on reception wasn't very helpful or forthcoming in her instructions. I had to keep asking her questions. Where do we go for…? What time…? We had afternoon tea in the conservatory (a bonus) and breakfast in the beautiful old restaurant. Lots of choice for breakfast, and served quickly. Our room in the old stable room was good but the window had been forced and had no catch; the door had clearly had a crowbar taken to it at some time in the past. Outside were remains of glasses (probably plastic), possibly from a weekend wedding, some of them broken and the broken shards were lying around. Not good on a Tuesday. A maintenance man fixed the window very quickly, but it still seemed loose. So, although everything was lovely, I didn't feel totally safe during our stay

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear Janet, Thank you for writing a review on trip advisor, It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. Please do not hesitate to contact us on 01386 871300 for any further assistance. Kind Regards, Beth Harrison Reception Manager

"WEDDING RECEPTION EVENING"

4
19/04/2017

Staff at the hotel were , friendly ,bar staff excellent .never had to wait long to buy drinks at the bar ,which is always good at a wedding reception. Food was excellent. overall great wedding reception venue .

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear Christopher, What a lovely feedback, thank you so much. We are so pleased you appreciated all the special touches from our team and we would love seeing you again soon. Kind Regards, Beth Reception Manager

"Lovely stay"

5
18/04/2017

Stayed here at the weekend for a family wedding. Wonderful venue. Staff were extremely helpful especially when arranging things in advance. Had a lovely large 4 poster room. Comfortable and warm. Large bathroom which was very clean. Wedding meal and buffet were delicious, couldn't fault it. Excellent choice at breakfast. Cooked to order as well as continental. Would definitely stay again.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear Emma, Thank you for your review following 'Lovely Stay'. We are so pleased you enjoyed everything. Our guests are at the heart of everything we do and it's so nice when everyone enjoys the best experience from each of our teams. We hope to welcome you back sometime in the future, Please do not hesitate to contact us on 01386 871300 for any further assistance. Kind Regards, Beth Harrison Reception Manager

"Lovely hotel"

5
14/04/2017

Great location and grounds,good food and staff,booked four poster bed,not compfy,no hot water,tv remote did not work,and try to charge us for a bottle of champagne which we never received.but I would go back there,but not have a four poster bed.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to post a review following your recent stay with us. I was sorry to read you did not enjoy all aspects of your trip and for this please accept my apologies and assurances that your comments will be acted upon. Thank you for highlighting our team, your kind words are truly appreciated. I do hope we will get a chance to welcome you back in the future. Thank you once again Kind Regards, Beth H Reception Manager

"Pleasant stay"

4
14/04/2017

Lovely location and buildings, we stayed in the stable conversion part, room was pleasant enough, 4 poster bed. Very noisy air vent in bathroom! Breakfast was nicely done and they were enlightened enough to have gluten fee bread for roasting. Overall a good stay.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear Mr Collins, Thank you for taking the time to leave your comments on Trip Advisor. I am delighted that you enjoyed your overall experience of Salford Hall. Please do not hesitate to contact us on 01386 871300 for any further assistance. Kind Regards, Beth H Reception Manager

"Fabulous building and staff couldnt be better."

4
12/04/2017

We stayed at this hotel back in January for 1 night. It definitely has the wow factor as you drive up. Hotel was very quiet on this evening and the staff were very friendly and helpful. We ordered steaks which unfortunately were very tough, however we were given free coffee and drinks to compensate. The room was lovely and characterful. Only criticism was the duvet was sticking out of its cover and was very grey and matted looking. Breakfast was delicious.

"Business trip but returning for pleasure"

5
11/04/2017

A great find. Drive up to the lovely old building and accompanying old outlying rooms. Rooms were old and full of character. Staff were excellent. Bar/restaurant staff very helpful and attentive even though the place was jammed for Cheltenham. Food of a very high quality. Looking forward to being back in two weeks for pleasure

"April 2017 visit"

5
06/04/2017

This is the 3rd time I have stayed at Salford Hall Hotel. The property was built in the 14th century and it really is like walking back in time (in a good way) there are so many nooks and grannies and interesting features. We didn't have the evening meal but thoroughly enjoyed the cooked breakfast. I would highly recommend this hotel

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear 981nigelf, Thank you for your review following your recent stay here. We are very pleased you enjoyed every aspect of your third stay and experience particularly the interesting features and how it reminds you of walking back in time. We hope you come back and visit us for a fourth time maybe! Thank you again for your kind comments Regards, Beth H Reception Manager

"So nice we booked a 2nd night"

5
02/04/2017

I booked the Salford hall hotel as part of a groupon deal £99 for 2 people, sparkling afternoon tea on arrival, bed & breakfast for 1 night & tickets to Warwick Castle We weren't dissapointed, we stayed in the Anne Boleyn room (room 23) a 4 poster bed & stairs up to a beautiful bathroom. Afternoon tea was lovely served in the conservatory. We watched England v Wales Rugby in the bar & had a light tea whilst in there. Food was fab & drinks were usual prices. We asked if we could extend our stay as it was such a lovely place, this was no problem at all. We had a great day at Warwick Castle which was a 20min drive away. Although it was only 2 degrees & snowing couldn't expect anything else in February. We returned to the hotel for a quick drink & a warm up in the bar, back to our room for a shower and change. Then booked a table in the restaurant, waited with another drink in the bar, then had a fantastic 2 courses, would of had 3 but couldn't eat anymore. Breakfast was a lovely choice, help yourself to cereals, toast & juices, a full menu of hot breakfast available as well. Soya or almond milk was readily available on request. Thank u to all the staff at the Salford hall hotel you did yourself proud & we will definitely be returning

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you so much for taking the time to comment on your stay with us back in February. With such a beautiful day today it is almost hard to remember what minus two degrees felt like. I am please to hear that you had such a lovely time here at Salford Hall and I will be sure to pass on your compliments to all of the staff who helped to make it so enjoyable. I hope you will come back and visit us again soon and if I can be of any assistance please do not hesitate to contact the hotel on 01386 871300.

"Perfect stay"

5
29/03/2017

I booked a voucher stay,including breakfast and afternoon tea,and entrance to Warwick castle for two.This was an excellent deal,costing me £79.The hotel was lovely,and location very good.All food was so nice and fresh.The staff are a credit to the hotel,especially both Beths (Salter & Harrison).We ended up with room 1 in the main beautiful building,what a room,so lovely and comfortable.Thank you very much,for an outstanding 2 days stay.We hope to see you all again.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
What a lovely feedback, thank you so much. We are so pleased you appreciated all the special touches from our team and we would love seeing you again soon. Kind Regards, Beth Harrison Reception Manager

"Group on deal"

4
29/11/2016

Stayed here with a 2 night b&b with afternoon tea and Warwick castle tickets Had an excellent two days for my wife's birthday staff were great friendly and helpful ordered flowers for my wife. Beautiful place with lots of character loved the log fire when it was on. Thanks to all the staff for a great relaxing break Hopefully will be back here soon

"Two night visit"

3
28/11/2016

We stayed here for two nights in November in order to go to the theatre at Stratford. The first room we were given was very claustrophobic and I asked to change. The girl on reception was very helpful but the second offer was no better. Third time lucky and we were in a lovely big room in the annexe. Unfortunately it was a shower not a bathtub but that is personal preference. On the first evening we ate in the bar...okay...the second night we took the advice of a previous guest on Trip Advisor and went to the Coach and Horses pub in Harvington about a mile away...huge portions and great value! Breakfast was adequate if not inspired! We would stay here again but would definitely ask for an annexe room!

"Such a Shame"

2
25/11/2016

We stayed here for one night. The staff were all lovely, and really helpful. We were given room 32. The room was £105 excluding dinner & breakfast. The room was so small. The room is in the eaves of the property, and I had to bend over quite considerably to get into bed. I'm not the tallest, 5' 4" to be exact & I could place my hand flat on the ceiling. It was such a shame. I feel the room is over priced. The en-suite was of a good size & standard, really good shower to be fair. Food - We had dinner & breakfast in the hotel. We were put into a "conservatory?" area. I have to say it was tired, and drafty. The food was okay, I'd rate it about a 5/6 out 10. We had breakfast again in the covered area, again chilly and I ordered the smoked salmon & scrambled eggs. It was very nice, but very small portion, and not worth the £12.50. I know they had a big wedding on, and were very busy, but I feel there should have been more staff on as the wait for breakfast was quite long. Now it seems I'm moaning, but there is a strange smell in the reception area. I won't be going back and couldn't recommend it.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am so sorry to hear that you did not enjoy your stay with us. I will certainly pass on your survey scoring and as well as your comments to our General Manager and hopefully some of these issues can be addressed. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and a more pleasurable stay in one of our other rooms. If I can provide any assistance, please don't hesitate to contact me at 01386 871300. Sincerely, Reservations & Reception BEST WESTERN Salford Hall Hotel

"Afternoon Tea"

1
25/11/2016

Booked for Afternoon Tea with friends x very disappointed, as only two types of sandwich Tuna or Beef (we assumed) left over from Sunday, as we went on Monday x Scones were hard after over cooking x cake was alright, nothing special x and cost £15 never again

"Overall, a good stay."

4
23/11/2016

I stayed here for work on 21 and 22 November. Arrived early but my room was ready, which was lucky. It was a nice, clean room in the old part of the hotel. Also, a very good, firm bed. Unfortunately there was a problem with the fire alarm so staff upgraded me to a superior room in the annexe. I couldn't fault the customer service despite it being a bit of a nuisance to move rooms. Two ladies even helped me carry my luggage to the new room. The superior room was much larger and I liked the idea of having your own entrance. Only problem was the bed in room 35, which was far too soft for me. Also, you could hear everything from the next room- abultions, television, even snoring! Breakfast was fine, with fast and efficient service. Overall, it was a very pleasant stay.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Reservations & Reception BEST WESTERN Salford Hall Hotel

"Lovely Homely Hotel"

4
21/11/2016

Myself and a friend stayed here 18-20 Nov 2016. It's a gorgeous place with an open log fire as you walk in so the homely country feel is set straight away. When we got to the room it was a standard double, the views were amazing!! We came to notice later that there was no hot water, so the next morning we mentioned this to the receptionist who asked us to pack our bags and she would get us moved while we were out for the day. We went for breakfast which tasted really good, there was a full continental to choose from which included fruit salad, yoghurt, pastries etc and also cooked breakfast. We got the breakfast in the price for the weekend, the full English including continental was nearly £13 the full English consisted of 1 of each, bacon, egg, sausage, field mushroom and have a tomato.. To me to pay £13 was a little excessive... We went out for the day to Warwick Castle!! Incredible place and I throughly recommend it.. When we got back we had been but in a queen size room which was so gorgeous!!.. The second night we went to a local pub called Coah and Horses, the food there was cheap and over all outstanding 2 starters 2 mains £24, the owners were really welcoming and it was only a mile up the road in a little village called Harvington, it's was so cute and quaint. Over all we had an amazing time at Salford Hall I'd say the only down fall was the lack off entertainment, there was background music in the bar in the evening but it was the same radio one live lounge cd that was on repeat so was quite repetitive and was on quite low. If you want a quiet weekend away though Salford Hall is perfect.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Beth Harrison Reception Manager BEST WESTERN Salford Hall Hotel

"A pleasure "

5
15/11/2016

My boyfriend and I visited recently after getting an "overnight stay for two" gift that needed using up! We arrived at the hotel to find that the hotel had never heard of us, which could've been disheartening, however the staff were more than accommodating and welcoming toward us. We were told they'd had problems with that particular company before and they'd chase them up themselves, after they sorted us out. The hotel is a one of a kind. The floors, ceilings and walls are all wonky which I LOVED. You can't buy character. We ate in the restaurant for dinner and as well for breakfast (turns out that was included in our experience) and both meals were truly excellent. All staff we spoke to were more than pleasant and couldn't be happier to help us. A fantastic and peaceful nights sleep in a comfortable clean room too. If I should find my way to the area again, I would most definitely revisit. The manager should be very proud of their staff.

SalfordHall, General Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear Sir or Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I will certainly pass on your kind comments to our reception team who rectified your accomodation issue as well all the other staff who were on shift throughout your stay. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Beth Harrison Reception Manager BEST WESTERN Salford Hall Hotel

"Weekend Away"

5
13/11/2016

Had this as a groupon present for my birthday. Lovely surprise, old and quirky hotel with nice room, very friendly and helpful staff, had sparkling afternoon tea which we enjoyed, tickets to Warwick Castle and excellent cooked to order breakfast, good bar although a bit small but serving real beer at reasonable prices, unfortunately we did not see any of the resident ghosts even after a couple of drinks, would certainly reccomend

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Reservations & Reception BEST WESTERN Salford Hall Hotel

"Anniversary stay at Salford Hall"

4
12/11/2016

A magical overnight anniversary stay at Salford Hall. Such character. Staff were friendly and attentive. Very relaxing evening in the bar area. Picture postcard looking hotel. Lots of history and apparently haunted! Any issues dealt with quickly and efficiently. Afternoon tea included - marvellous. Would certainly go back.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear Tracey, Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Beth Harrison Reception Manager BEST WESTERN Salford Hall Hotel

"Shocking"

1
11/11/2016

We had a terrible experience at this hotel, not only did we have very hot water coming out of the cold tap in room 34 infact the water was so hot we could not bath or shower the problem was apparent before we arrived. And then both my wife and I cought norovirus never been so ill. On complaining afterwards there was a total lack of consideration to our feelings or wellbeing, poor show they offered us a £30 goodwill gesture voucher, seeing we spent over £400 for the stay would not advise anyone to stay there.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will certainly pass your comments onto the general Manager and she will be in touch shortly. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me at 01386 871300. Sincerely, Reservations & Reception BEST WESTERN Salford Hall Hotel

"Highly recommended"

4
10/11/2016

I took advantage of a deal, afternoon tea and free access to Warwick Castle and have to admit I was apprehensive as it seemed to good to be true. What a wonderful 2 days, afternoon tea was delicious and plentiful, the staff were delightful, very friendly, good breakfast, hot and tasty. Booked dinnner on the second night, which was delicious, served by Lucy and Amelia, who couldn't do enough. We had a problem with our room which Beth sorted out, nothing was too much trouble for her and all done with a smile. Highly recommended, would definitely return.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear Sylvie, Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will certainly pass on your kind comments onto Lucy & Amelia and amazing to hear you had a lovely stay with us. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Beth Harrison Reception Manager BEST WESTERN Salford Hall Hotel

"Disappointed "

3
07/11/2016

My fiancée booked us a night away here and we were both really excited, we had read on a few websites that it was quite haunted which was our main reason for choosing this hotel as would of loved to have some ghostly experiences. On arrival I was quite impressed with the building and the staff were very welcoming. On checking in we discovered that we weren't in the main building but one of the smaller out buildings. The rooms were very dated and what seemed like an outside light lit the room from the middle of the ceiling. The bed was two singles that had been pushed together and they seemed to be slightly different heights, very uncomfortable nights sleep. We had booked to have dinner in the restaurant but on our pre-drink in the bar we both agreed that there was a strange smell throughout the ground floor which put us both off eating there. We ended up cancelling our dinner reservation and going to a nearby pub for our dinner. The room was very hot even with the radiator turned off, my pregnant fiancée struggled to cool down or sleep very well at all as the hotel were unable to provide a fan. We didn't feel comfortable sleeping with the window and blind open as we were on the ground floor next to the footpath. The rooms are so noisy and could here upstairs and next door rooms so loudly!! If you aren't a heavy sleeper I wouldn't recommend staying here. Overall disappointed, wouldn't go back.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear David, Thank you for taking the time to comment on your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am so sorry to hear that you did not enjoy your stay. I will certainly pass on your survey scoring and as well as your comments to our General Manager and hopefully some of these issues can be addressed. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and a more pleasurable stay in one of our other rooms. If I can provide any assistance, please don't hesitate to contact me at 01386 871300. Sincerely, Beth Harrison Reception Manager BEST WESTERN Salford Hall Hotel

"Tired hotel"

3
06/11/2016

Had a 80th birthday party on a Sunday afternoon,hotel looks good from outside but rather dated and dull inside,worn carpets dust etc house keeping not very good.very small bar area with poor service and a miserable waitress,food was ok but very small portions and not everyone got what they asked for.can't say I would recommend it to anyone with much better local pubs offering a better service.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear Sirs, I am so sorry to hear that you did not enjoy your visit on Sunday. I will certainly pass on your survey scoring and as well as your comments to our General Manager and hopefully some of these issues can be addressed. I hope that you will consider visiting again so that we can have another chance to provide you with a superior experience and a more pleasurable lunch in our stanford restaurant. Your business is very important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Beth Harrison Reception Manager BEST WESTERN Salford Hall Hotel

"helpful staff"

4
06/11/2016

Thoroughly enjoyed our overnight stay in the stable block. The staff were excellent especially the young dark haired man who waited on our table...what a charming and helpful man! The food was well cooked and promptly delivered. Great for exploring the area.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear Sirs, Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Its great to read that you enjoyed your stay here at Salford Hall Hotel and I will certainly pass on your kind comments to our staff that were on shift throughout your stay. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Beth Harrison Reception Manager BEST WESTERN Salford Hall Hotel

"Relaxed hotel"

4
05/11/2016

Had a lovely stay at Salford Hall Hotel , warm, relaxed and friendly. Very good food at restaurant reasonably priced. Very good full English breakfast . Nice little bar with friendly helpful staff. Old Tudor building so floors creaky, stayed in four poster room, nice clean modern bathroom, old furniture in room but in keeping with the building nice comfortable bed. Hopefully we will return.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear Caroline, Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. I am glad to hear that you had a very relaxing stay here at Salford Hall. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Beth Harrison Reception Manager BEST WESTERN Salford Hall Hotel

"oct 2016"

5
05/11/2016

great location for touring Cotswold Stratford-upon-Avon 15 mins away Broadway and the heart of the very heart of the Cotswold villages on your door step. The hotel is old I mean old said to be haunted but I did not engage!! if you like history go there. The staff are very helpful the food very good and reasonably priced but ask before you go if there is a wedding or coach party going on while you are there it is a popular place but ideal for such an event as a wedding venue four poster beds and all that lovely grounds for photographs ...avoid the rush!

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear BH, Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for also mentioning how busy we can get due to big functions/weddings & coach party's as we would hate to ever let somebody down so Yes, always booking in advance is good idea. I am glad you enjoyed your stay and evening meal with us and I will pass on all your kind comments onto our staff that met the standards to make your stay enjoyable. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Beth Harrison Reception Manager BEST WESTERN Salford Hall Hotel

"Average"

3
02/11/2016

Groupon stay. Very lovely building and easy to check in / out. Afternoon tea was fine nothing exciting - cheap bread. I am a dog lover and appreciate it is a dog friendly hotel but a very large party were staying at the hotel with a number of dogs, a room close by had dogs which were barking every morning from 7.30pm and evening until 10.30pm which was very frustrating as nothing could be done and resulted in our break not being relaxing at all. Bathroom was clean and modern. TV a good size. Bedroom furniture and four poster bed very random and dated. Dead wasp and lots of surface dust in room. Breakfast was fine - waiter attentive. I would of liked a fruit option not fruit salad which was very sweet and full of cheap orange juice.

SalfordHall, Guest Relations Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry to hear that you didn't find your stay very relaxing due to dogs barking, I'm not sure if you made our reception team aware but we would have been more than happy to swap your room to the main building where dogs would not be allocated. Again if you had made our front of house manager aware, We would have been more than happy to provide you with fruit instead of the fruit salad on our breakfast buffet table. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Bethany Harrison Reservations BEST WESTERN Salford Hall Hotel

"Groupon Deal at Salford Hall Hotel"

5
01/11/2016

Bought a Groupon deal to stay at the hotel with my husband, 21 yr old and 9 yr old. The price included sparkling afternoon tea, full English breakfast, and tickets to Warwick Castle. The hotel staff were very friendly. The hotel was beautiful. Good value for money. We all had a truly wonderful experience.

SalfordHall, Guest Relations Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear Karen, Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will certainly pass on your kind comments onto our staff who were on shift throughout your stay. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Reservations & Reception BEST WESTERN Salford Hall Hotel

"It's ok. I wouldn't give it 5 out of 5 though "

3
30/10/2016

I stay in hotels a lot through work , and I've stayed in some good and some very very bad hotels. I thought this one was fine. I would t give it 5 out of 5 though, as many have here. It's ok. The staff were fine. The building is very pretty. Inside it's a bit tired but was ok. The room was fine. Nothing to shout about. We were in room 14. It was very hot - had to turn the heating off and open the window to make it bearable. I thought breakfast was mediocre at best. My view, it's fine. Not complaints. From reading to other reviews I would think it was amazing. It isn't.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear Tom, Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry to hear that your room appeared to be very warm, However if you had contacted reception they would have been able to do their best by rectifying that problem. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Reservations & Reception BEST WESTERN Salford Hall Hotel

"Murder Mystery stay"

5
30/10/2016

Wonderful stay. Husband in wheelchair and room had plenty of room to accommodate the chair also very good facilities. The hotel is beautiful and the evening extremely entertaining. Food excellent. Could find no fault with anything. All the staff were so very helpful and friendly. Recommend highly. Thank you for your attention!

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Its great to hear you enjoyed our Murder Mystery event and many thanks for your kind comments. I will certainly pass on your comments to all staff that were on shift throughout your stay. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Reservations & Reception BEST WESTERN Salford Hall Hotel

"Really lovely stay with great customer care to boot!"

4
30/10/2016

We stayed in the lovely Queen Anne executive room which was spacious, with a beautiful decor so we were well impressed from the off. Meals were really good though slightly expensive but breakfasts were fine. Staff ran it like a family business. Nice, calm stay overall. The only issue with our lovely room was the creaking ceiling and noise from the bar which was very loud when trying to sleep. At one stage it felt like the people above would come through the ceiling or a herd of elephants were trampling around. Dog friendly which I have no problem with as long as the owners keep them in check (which wasn't always the case as my wife's sandwich nearly came a cropper to an over excited dog (geez!). Overall though would highly recommend.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Its great to hear that you enjoyed your stay here at Salford Hall Hotel, Although I am sorry to hear that their was noise from the bar and the room above you. However if you had contacted reception they would have been able to look further into that for you and rectified that problem. I will certainly pass on all of your kind comments onto our staff who were on shift throughout your stay. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Reservations & Reception BEST WESTERN Salford Hall Hotel

"Lovely food"

5
30/10/2016

My recent visit to this hotel has been wonderful- the best part was the dinner we had with my friends: completely new menu, fresh and exciting, the presentation is beautiful and the overall quality of the food is really good. I definitely recommend staying and dining here!

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Its great to hear you had a lovely stay with us and especially enjoyed the food here at Salford Hall Hotel. I will certainly pass on all your kind comments on to our chefs. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Reservations & Reception BEST WESTERN Salford Hall Hotel

"Salford Hall Hotel"

5
29/10/2016

Where do I start? Hotel is beautiful inside and out. We were in room 16 which was perfect for 2 of us. Room and bathroom both spotless. Very comfortable room with tv and tea making facilities. Bathroom with bath and over bath shower. We were there on a Thursday and took advantage of meal deal of 2 steaks and bottle of wine £25. The meal was delicious. Cooked to perfection and fantastic value. Generous portions too. Breakfast was same. Cereal fruit and pastries on offer with toast making available. Service was excellent again and quickly served. 1 full English and 1 salmon with scrambled eggs. Both cooked perfectly. Hotel is a perfect get away from it all place and I can't wait to go back. Special thanks to gentleman who took me to see the Priest hole too. Seems nothing was too much for any of the staff

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Reservations & Reception BEST WESTERN Salford Hall Hotel

"Friendly staff, great food and beautiful old hotel"

5
28/10/2016

Had a lovely stay at the Salford Hall Hotel with my partner and 6 month old baby. Nothing was too much trouble for the staff and they went out of their way to make us feel welcome. We ate in the bar both nights and the food was brilliant - freshly prepared and generous portions. The breakfast was fantastic too and served quickly and efficiently. Our room was huge - we asked for a family room and were given a sofa bed and travel cot in addition to what must have been a super king size four poster bed. Plenty of room for all of our stuff! The hotel itself has a really interesting history (ask to see the priest hole) and beautiful old features. Overall, a fantastic stay and we will be highly recommending the hotel to our friends and family. Thank you.

"Sait wedding"

5
27/10/2016

Well we're do I start with this hotel EMILY you helped us with lots of stuff for our big day you was a really big help sorry about all the emails and phone calls haha all the staff in this hotel were 1st class Tony was amazing and the bar man did not catch his name the hotel is amazing and hold lots of history had and amazing wedding day and night food was plenty full and really tasty nothing was to much trouble for this hotel so thank you guys for being part of our big day Mr and Mrs Sait

"Lovely old hotel, friendly staff but let down by its house keeping."

3
25/10/2016

We stayed here for two nights for my daughters wedding which was held in the hotel. We stayed in a four poster room and were disappointed that bed had no drapes, it was also not very comfortable. The room itself was large but there was lots of dust and also cobwebs. The bedside light would only work if you wobbled it back and forth. The breakfast was very average, the croissants were cold and nobody checked if we wanted tea or coffee, it was basically if you want it get it yourself from a very dodgy hot water dispenser. Although the hotel knew it was going to be full for breakfast, items from the full English were not available as they had run out. Also having paid several thousands of pounds for the wedding package they thought it was ok to charge me £1:50 to fill my baby grandsons bottle with milk. An ok hotel that could be so much better. Also totally unsuitable for the disabled.

SalfordHall, General Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear Mrs Evans, Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am ever so sorry to hear that you were disappointment with your stay, I would like to say that Myself, Emily & Nigel were here on both mornings of the wedding day and Departure date. If you would have made us aware how unhappy you were we would have rectified any issues. If you would have mentioned that you were dissatisfied with the cleanliness of your room we would have been more than happy to rectify the problem immediately. Our continental breakfast has always been served as a buffet as we can not guarantee what time guests will be arriving for breakfast, If you had wanted your croissant warmed up, again we would have been able to get that sorted out for you. On wedding breakfast mornings we always have a 'help yourself' tea & coffee station as this is more of a relaxed environment due to most of the guests being in large groups of family and friends. Again we can not guarantee when our hotel guests will be arriving for their breakfast. I do have to state that we are a Grade 1 Lister building and unfortunately unable to alter parts of the building, We endeavor to assist disabled guests at all times as much as we possibly can. Again, deepest of apologies for the inconvenience this may have caused your stay, However I hope you enjoyed your daughters special day here at Salford Hall Hotel. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Debra Stewart-Jansen BEST WESTERN Salford Hall Hotel

"Wedding and overnight stay"

5
24/10/2016

Daughters wedding reception held here in the marque. Very impressed with the whole experience. The staff through the planning stages were excellent. Special thanks to Emily she deserves a medal for all her hard work in making the day really special. Very pleased with the food throughout our stay which includes wedding meal, evening hog roast and morning breakfast. Barman was very friendly/helpful and patient with the children ( nothing was too much to ask) also special menton for Tony ( scottish guy) he has an engine on him ! Working hard late into the evening and also early morning and still finds time to be very pleasant and helpful. ( alot can be learnt from this guy) not sure if the person who did the disco/ photo booth/photos actually works at the hotel, anyhow he did a first rate job so highly reccomended! Once again thankyou to all staff at the hotel including those who work hard behind the scenes. On a final note .. I found it unbelievable during this day and age that money was not the number one priority for this hotel .. There was no rush for payments to be made and I practically had to force them to accept the final payments. Thank you all

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear Steve, Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. I will certainly pass on all of your kind comments onto our wedding co-coordinator Emily & all of our other staff that made your daughter's special day memorable. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Reservations & Reception BEST WESTERN Salford Hall Hotel

"Great Weekend"

5
22/10/2016

We were part of a group of 14 university friends meeting for a reunion weekend. The hotel and rooms were full of character, comfortable and well equipped. Dining was a pleasure, especially as we were catered for in a separate room for our party and the food was excellent. The staff are worthy of a particular mention as everyone was friendly, helpful and most efficient, nothing being too much trouble. We all thoroughly enjoyed our weekend.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear David, Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Reservations & Reception BEST WESTERN Salford Hall Hotel

"Ten stars!!"

5
22/10/2016

If there were more stars, I would give them for this amazing hotel! We had driven around Cheltenham and surrounding area looking for somewhere with accommodation available but all full (luckily as it turned out!) as time was getting on, it was after midnight by now and we'd been driving all day. Found this place by chance and parked. Gathered our bags and walked under the stone archway into the prettiest courtyard! 14th and 16th century magic surrounded us. My partners wallet started hiding and whimpering....greeted by a very well trained and informative receptionist, he was a welcome site and even more so when he told us that our double room with breakfast was only going to cost £80. I have never stayed in such a fabulous, most interesting place before that didn't cost a small fortune. Room was well furnished, very comfortable, bath and shower room nicely decorated. Incredible building. Quiet. Simply the best.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear Mr & Mrs Cape, Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, You are helping us deliver a superior experience for you and other guests in the future. We hope you come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Reservations & Reception BEST WESTERN Salford Hall Hotel

"Beautiful Hotel, Great location."

4
20/10/2016

We were visiting the area for a family celebration and decided to stay here as we had passed it many times and thought it looked superb. The actual building dates back to Tudor times. The room we had was in an annex, (just a few steps from the main hotel), which was on the flat and had a walk in shower, which I had requested as my husband is slightly disabled. The bed was very comfortable, the room was clean, and warm. The grounds of the hotel are beautifully maintained. I cannot comment of the food as we joined our family in Evesham for our meals. We thoroughly enjoyed our stay and will return there if and when the occasion arises.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Reservations & Reception BEST WESTERN Salford Hall Hotel

"Very relaxing, friendly hotel with character"

5
18/10/2016

We arranged to meet up with six old friends. We needed space to relax and talk about old times. The staff were very friendly and helpful, they went out of their way to make our stay very enjoyable. Food was good. The hotel has character and history.( a class 1 listed building)

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear Mr Day, Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Reservations & Reception BEST WESTERN Salford Hall Hotel

"Lovely setting"

4
18/10/2016

Stayed overnight on a Groupon deal with afternoon tea on day of arrival. Really historic building with low doors and beams. Our room was comfortable with a modern en-suite. We had a nice meal in the restaurant and the full English breakfast was lovely and plentiful. The only problem we had was that at night when all was quiet our room sounded as though it had an industrial extractor going which kept us awake so that was a shame.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear Sirs, Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It is great to hear that you had a lovely stay here at Salford Hall Hotel, I am sorry to hear that you didn't sleep very well due to an extractor fan, This may have been from your bathroom as I do know that sometimes it can take a while for it to turn off if the light has been on or maybe even somebody's room that was next door to you. However if you would have contacted reception they would have happily rectified that for you. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Reservations & Reception BEST WESTERN Salford Hall Hotel

"Enjoyed Stay"

4
18/10/2016

Stayed at The Salford Hall with my husband for 2 nights for my birthday. The deal included champagne afternoon tea on arrival which was lovely and B & B. We ate in the bar on the first night and on my birthday in the restaurant and both nights the food was very nice. We had a four poster room and that was lovely as were all the staff.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It is lovely to hear that you had a great stay with us and hope you enjoyed your birthday, I will definitely pass on your kind comments onto our staff. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Reservations & Reception BEST WESTERN Salford Hall Hotel

"Lovely 2 days "

4
18/10/2016

This hotel is a lovely Tudor building. Right up my street! Our room was large with a view over the courtyard and our own staircase up to the bathroom (24 Lady Jane Grey). Free wi fi which was good. Lovely atmosphere. Our Groupon deal included breakfast which was very good and 1 sparkling cream tea - lovely. The only criticism was that some things on the menu were not provided. I love grapefruit juice in the morning which was on the menu but on asking was told they didn't do it anymore together with a lot of the other juice. Well OK but don't put the offer of it in writing then! We did really enjoy staying here and would return and wish Salford Hall every success.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will certainly pass on your comments about some of the things on the menu not being provided, that should not have happened and I can tell you that the menu's have now been changed and updated. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Reservations & Reception BEST WESTERN Salford Hall Hotel

"Great wedding anniversary party"

5
16/10/2016

Fab pearl wedding anniversary party organised by Emily and team. Very helpful throughout planning stages and good attention to detail. Final day setup all done well ahead of time. Food was very good, freshly prepared, good quality and portions and amazing value for money. Had a great party, couple of small niggles but would highly recommend. Our party of 77 had a great night. Breakfast was slow due to number of people but worth the wait: that very rare thing, freshly cooked full English. Thanks to all the staff.

"Beautiful place!"

4
12/10/2016

Very atmospheric, characterful place to stay. My room wasnt huge and it was a bit tired hence the four stars but I slept really well and the food was AMAZING! Best meal Ive had all year, beautifully prepared. Treated myself to a nightcap by the fire and thoroughly enjoyed it all. They have history sheets on reception if you're interested and they make very interesting reading. The staff were super-friendly, the bed very confortable and this is definitely on my list to revisit!

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Jessica Albrecht BEST WESTERN Salford Hall Hotel

"Another good stay"

4
07/10/2016

Stayed 2 nights DBB was given a four poster upgraded room which was clean and furnished in character with the building. Powerful shower. Good Internet Polite and professional staff. Good breakfast and excellent steak and chips in the bar. Would happily recommend this hotel and will return.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear Sirs, Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Reservations & Reception BEST WESTERN Salford Hall Hotel

"Great building and staff but not Room 32"

3
05/10/2016

First I would like to say that the Hotel and grounds where great. All Staff where very friendly and the food was excellent. The only thing that is the room, if you can call it that ? -Room 32. 1. The room was far to small to be a double with 2 occupants. It should have been a single bed for one. 2. The room had no desk/dressing table and chair. (thus my wife had nowhere to do makeup and me nowhere to use my computer). 3. My wife was unable to do her hair as there was no Mirror or table by the only socket and so had to ask the receptionist for an extension lead so she could use the mirror in the bathroom (not very safe). 4. Bathroom window has been re plastered/ sanded and not finished - see photo1. 5. You can also see the lights in the bathroom are not finished - see photo 2. 6. One other thing in the bathroom is that there is no blind on the window which means you can be seen from the drive and gardens when in the shower, not nice for my wife. 7. The fixing for the curtains in the main room are terrible as you can see in the photo . 8. Curtain have loads of threads hanging and lining hanging out. 9. As windows where Velux I think that they could have been cleaned. see photo.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear Mr R Gary, Firstly, I would like to thank you for you kind comments towards our staff and glad you enjoyed our hotel and grounds. Secondly, I am so sorry to hear that you did not enjoy your stay with us regarding room 32. I will certainly pass on your survey scoring and as well as your comments to our General Manager and hopefully some of these issues can be addressed. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and a more pleasurable stay in one of our other rooms. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Jessica Albrecht BEST WESTERN Salford Hall Hotel

"Wedding Celebration"

5
03/10/2016

Just had our wedding celebration at the hotel and could not be happier. The wedding planner Emily was great from start to finish and all the staff worked really hard to make sure the day was perfect, they are all very professional and very friendly. Breakfast was great and our room was very comfortable.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear Wendy, Thank you for taking the time to comment on your recent stay at our property. Its great to hear that you enjoyed your special day with us at Salford Hall Hotel, I will certainly pass on all of your lovely comments onto our staff, especially Emily our wedding and events manager. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Jessica Albecht BEST WESTERN Salford Hall Hotel

"Lovely staff but...."

3
29/09/2016

I took my boyfriend here for a birthday surprise. Booked dinner bed and breakfast on the best western website. On arrival the hotel looked beautiful and the greeting was by staff was nice. We made our way to the room third floor up on the outhouse. The corridor smelt of damp but was pleased with the bedroom and bathroom. Except found a few short and curlys around the bathroom and also the wall paper was coming off the wall. The hotel was only being run by three people by the looks of it and you could tell they was trying to do their best but it lead to an unsmooth service which lead to frustration. We ran for an iron which we had to ask for again forty minutes later. After having an average dinner but served by kind staff. We went to the bar where some old ladies had been waiting to drink. The blonde lady whom seemed to be doing many different roles as we heard her running around for an iron for another customer then served us on request. After our drink we went up to our room and went to bed. After we had been in our room for atleast 30 mins with the DO NOT DISTURB sign the lady knocked on the door to ask for the iron disturbing our rest. Overall the building was beautiful but needed a bit of TLC. Staff are lovely but not enough to cover all guests.

"A very good place to eat at"

4
27/09/2016

We have had a few meals at Salford Hall, usually lunches, but they have all been really excellent. Quality of the food is top notch and very well presented. The surroundings are also top of the pile, being very spacious and high quality. The staff are helpful and nothing is too much trouble to them. Top of the class!!

"Quirky, Spooky, Delightful"

4
25/09/2016

I've stayed in lots of different hotels over many years of holidays and travelling around for both work and pleasure - but this has to be the most unique and interesting one ever! Stayed for 4 nights as our base for a coach tour. Our bedroom was in the Hall itself (other rooms in outbuildings, some of which look as old as the Hall). Our room was reputed to be haunted, as were several others, but I can't testify to the accuracy of this, as I didn't personally see any ghosts. Considering the great age of this Grade 1 listed building and it's layout, our bedroom was very comfortable, with a modern bathroom and a gently sloping floor, exposed beams of great antiquity. Bed was very comfortable. Our food choices were varied and very good quality, staff were universally helpful and friendly. Just a wonderfully different experience which we hope to repeat on a future visit to this beautiful and historic part of England.

"WOWcher"

4
21/09/2016

Bought a two night deal and went for our anniversary in early Sept. This is a lovely lovely building, is it perfect? No, but it offers something different, it's quirky and interesting. We had a room in the annexe across the road, it was cosy with a traditional four poster. The bathroom was very modern, and would benefit from a little tlc, but was spotless. The breakfasts were great, lots of choice and cooked food was fresh and piping hot. We ate in the restaurant one night, food and service were excellent and good value for the standard, the Argentinian Malbec was divine. Staff were all excellent and we had good chats with a few other guests, very friendly. Would we go again? Absolutely and we will.

"Fantastic one nighter!"

5
20/09/2016

We booked this on a groupon that gave room and breakfast, afternoon sparkling tea on arrival and 2 ticket entrance to Warwick Castle for £99. Abosolute bargain! Tea was nice and fullfilling, we stayed in the Queen Anne room, the staff were attentive and we had a few cheekies in the bar in the evening! Overall great place to spend a night!!

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for your comments we are so pleased that you enjoyed your stay and hopefully look forward to welcoming you back!

"Business stay"

4
20/09/2016

Stayed for one night. Got a twin room. Reception good check in and friendly staff. Room in outside block. Room a good size, modern bathroom good sized tv. Beds not comfy at all but slept ok. Food was good as was the service. Parking was a plenty. Good price but would prefer a double next time.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you so much for your lovely comments. I would like to apologise that you were allocated a Twin Bedded rooms as we normally offer Double beds for our single occupancy guests. Should you wish to stay at the Hotel again in the future please call our Reception department who will be more than happy to make sure that you are allocated a nice double bed.

"Lovely place with loads of character"

5
12/09/2016

Stayed for one night with family, 6 of us all together. Really impressed, set in lovely quiet surroundings, the staff are very friendly and attentative. We had a bar meal in the evening which was excellent although the cheeseboard was a bit expensive ! It's a dog friendly place,there were 3 dogs in the small bar area when we arrived which wasn't a problem with us but could be to people who are allergic, or if the dogs had been wet as they do tend to smell then.

"Enjoyable Stay."

5
09/09/2016

We enjoyed our two night stay. Our ground floor room was spacious and clean. We enjoyed our freshly cooked breakfast and piping hot coffee. Dinner on both evenings was very good. We found all the staff pleasant,helpful and polite.

"Good value for money"

4
30/08/2016

Stayed here on a groupon deal.... Really good value for money. Needs some updating but our room was ok.... There was a coffee stain on the wall which needed wiping. Food was good...dinner better than breakfast. Nothing to complain about. We had. Good stay.

"Fantastic building"

4
30/08/2016

My 'room' was curiously laid out - that was part of its charm! The window was high and small but opened (I HATE hotels where windows are locked shut even if there's aircon) Internet access was good. Breakfast was fair but I have a personal dislike of variety pack cereals where the only muesli is Alpen. There are up-market mueslis available in single portion packs (e.g. Dorset) and when breakfast costs so much, I think they should be provided.

"Steeped in history and dust"

4
29/08/2016

A lovely hotel that's real quirky. We stayed four nights and ate in the restaurant on on evening which was quite nice (we don't normally do hotel food because it's expensive and poor quality) but the burger was nice and the fish and chips plentiful. Breakfast was good with the full range of options. My only issue with the hotel is that it is full of dust and the house keeping don't seem to do anything other than the rooms. A hotel should be clean all the time. Traveller tip: don't stay in the Attica rooms in the summer, it unbearably hot and there is no air on. Staff were polite and helpful when called upon.

"cobweb & mould in bedrooms"

2
29/08/2016

On the website the hotel looked good (booked with Booking.com). As we drove up to the outside of the hotel, it looked good. We booked in at Reception and we given our key and directions. We couldn't find the bedroom (in the Tudor block) and we ended up walking all the way around the outside of the buildings with heavy cases before we eventually found the room, tucked right in the corner by the bushes. On entering the room, it was very dark, very low ceilings, the carpet was very grubby and dirty but worst of all were the cobwebs around the ceiling/wall line & the curtains. Also lots of revolting mould around the very small window. Went to complain at Reception and they only had one other room available, the four poster, that they could move us to. No extra charge. This room was twice the size of the original room. Still low ceilings, but not as dark inside. The bed was indeed a four poster frame but there were no drapes on it to make it a feature. The mattress was very uncomfortable with what seemed to be a 'metal ridge' running from top to bottom on the left hand side. There was a 'put you up' sofa bed which was so grubby we didn't sit on it. There were still some cobwebs and mould on the windows but not as bad as the first bedroom. The shower in the bathroom was disgusting with mould on the tile grout and all over the ceiling. We only had a wash in the sink in the morning. Neither of us could face going in the shower. Yuk. Our stay was one night only and we ate in the restaurant. The food was ok but nothing exciting. The restaurant reminded us of an old peoples home. We didn't have breakfast, we just wanted to get away. From a promising external view, it was a very disappointing interior. The staff were ok. There was obviously a major problem with housekeeping and training. Our main complaints could easily have been overcome with proper cleaning/hygiene.

"Quirky"

2
26/08/2016

I guess when you stay in a 600 or so year old building it's not going to be in the best shape. But a bit of investment wouldn't go amiss, but I suspect that to get this up to luxury standard would take quite a bit. Our bedroom carpet was threadbare in parts as were some in the stairs. The bathroom looks like something out of the 70's with a shower curtain over the bath (seldom seen these days). Breakfast was ok and the choices for evening meals in the restaurant not bad. But overall not a hotel we will revisit.

"Pronounced Shortcomings; Some Compensations"

3
25/08/2016

My 2-night 2nd floor Tudor Court stay had some real inconveniences. The second floor room had a third floor bathroom. Not good for middle of night bathroom needs. There is no ice machine and no in-room refrigerator, despite the hotel's prices and billing as an elite hotel. Requests for ice and glass glasses (absent from the room) incurred room service charges of 2.5 pounds each time. There was no top sheet on the bed. The decorative bed pillows were quite torn up. No Kleenex in the room. The receptionist had only been there six mos. She was very sweet. Said she had never seen any of the rooms. The young man who portered my bags was lovely. When I remarked on the inconvenience of not having a small refrigerator, he assured me leftover restaurant meals could be put in their refrigerator. This proved to be not possible due to health codes. When I mentioned the need for a refrigerator to the older woman manager, she poo-pooed the idea, saying that's not why their guests come there, it was not a need, it was not done in england, and this wasn't America, after all. She was unresponsive and downright insulting. My English friends say that hotels at this price and brand level routinely come with refrigerators. While my bedroom was spacious and the bed linen clean, with additional pillows provided, a phone, a functional TV, clearly there is no in-room supervision of the housekeeping staff, one of whom I met. She did not speak English, but did install a top sheet on the bed. As it was 80 degrees that night in the un-airconditioned room, having a top sheet rather than having to use the heavy duvet for a blanket was a godsend. It was an easy 85 in the 3rd floor bathroom. That was a trial. The bathroom had been completely redone, and was both spacious and lovely. This place is not worth the money, sorry to say. And that female manager with shoulder length hair needs some customer service training.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay at Salford Hall and I am very sorry to hear that the building and its facilities did not live up to your expectations. I will certainly pass on your comments to our General Manager in the hopes that some of the issues can be addressed. But thank you also for your kind words about the staff who did try to make your stay comfortable. I will certainly let them know that their efforts are appreciated.

"Lovely hotel. Staff very helpful and food very nice. Lovely garden with nice seating."

4
25/08/2016

I was there with a bus tour so we were out all day. Only drawback was there was nothing to do at night, except eat and drink (which is not a hardship). Very hand for a lovely trip to Broadway and Bourton on the Water and also Warwick Castle which is great for all ages.

"Pleasant stay"

5
24/08/2016

Hotel is lovely we weren't in the main building but the rooms were still very nice and not just "motel" type rooms, they still had character. All the staff we met were very helpful. Breakfast was great and well organised. The only downside is the distance of the hotel from Stratford-upon-avon.

"Great Couples Escape"

4
24/08/2016

We stayed for one night in the Henry VIII room. Albeit a little dated the room was tidy, comfortable and well kept. We sat in the rear garden for our afternoon Tea and were extremely impressed with both the meal and the surroundings. Breakfast was fantastic with a cooked to order Full English and a well stocked cold-buffet. We would definitely recommend.

"Fantastic Stay"

5
24/08/2016

We booked the weekend via a deal to include two nights bed and breakfast, champagne afternoon tea and tickets to Warwick castle. Due to availability we had to upgrade to secure the booking. We were not disappointed at all, the room ( Anne Boleyn) was lovely and worth the upgrade of £10 charged. We arrived after an arduous journey to be greeted by a very helpful, friendly receptionist resulting in a seamless check-in. We had an amazing afternoon tea sat in the conservatory. Throughout the weekend the service was friendly and efficient with nothing too much trouble. The drink prices in the bar are reasonable, the food delicious and the surroundings beautiful, even the weather did not spoil the weekend. Often when a trip is booked at a discounted rate, as guests, you are made to feel that you are not paying the full price and can be treated differently to other guests but in no way were we treated any differently . We had a brilliant weekend and would stay again. Definitely recommended.

"Overnight stay"

5
22/08/2016

Our 13year old grandson was having a super-car driving experience at nearby Throgmorton and we booked into this hotel for a night's stay. What a wonderful experience. The hotel appears to be a large old Manor house with attendant buildings and dates back to 1622 (according to the stone over the front door). There is not a square wall in the hotel and the upstairs floors are similarly quaint. There did appear to be grounds but we did not have time to explore them. The hotel is immaculate and the staff are helpful and attentive. The breakfast was good, with a choice of continental or English; we booked full breakfasts when we booked the room and we would recommend this. A very enjoyable and far too short a stay.

"Picturesque but disappointing"

3
22/08/2016

Lovely setting and grounds. Rooms in main building were full of old character, but creepy and in need of some updating. We moved to room in 'coach house'/annex which was much brighter, but again in need of maintenance and a thorough clean! Wall lights had 4 mismatched odd bare bulbs, not all working, but covered in cobwebs. Bed had a valance for some reason - it was dirty, old and stained, as were the walls. Alex Polizzi would have a field day!! Black grout in bathroom is never a good sign either. For what we paid, a Premier Inn would have offered better value and standards. As an ex-hotel manager, it was clear that rooms were not checked. Reception staff did not know the rooms at all - how can you sell a room that you have never seen? Their excuse was to tell us there was no point in learning about the rooms, as they were constantly being changed. The ones we saw had not been changed in years!! Staff courtesy was mixed, some service was good, some was downright rude! Bar was inadequately staffed and closed at random times. Breakfast was adequate but not amazing quality or quantity. Overall, not good value for money, better options out there unless you have to stay here. And unless you are a wedding guest, do not stay when a wedding is taking place. Extremely loud and noisy, with no way to avoid it. Place is badly laid out to hold a wedding, without involving all downstairs areas of hotel and grounds.

"Lovely hotel noisy guests"

3
20/08/2016

We arrived to stay on a Friday night in August. The hotel was quiet on check in around 5pm ish. We booked 2 rooms and they were together as requested and made up into a double and twin again as per request. We had the Sir Thomas room and William Shakespeare room (30 and 31) which were situated across from the main hotel in the courtyard. The rooms were lovely inside. We booked into the main restaurant for dinner and had the 2 courses for 21.95 plus a kids menu. The food was lovely and all enjoyed it. We then had drinks in the conservatory which was also nice. The hotel was fairly quiet but looked like they were preparing for a wedding on Saturday. My only problem with the hotel were the noisy guests above who kept walking around at midnight and then again woke me up at 5am so not a great nights sleep ( no fault of the hotel) I also couldn't locate a hairdryer but this wasn't an issue as I had brought my travel one.

"Fantastic 2 nights stay"

5
18/08/2016

From the approach up the driveway we were impressed with this place. The staff were very friendly and helpful, the room was clean and overlooked the beautiful garden. Breakfast was lovely with lots of choices of tasty pastries, fruit, cereals and a full english cooked exactly how you like it. I literally couldn't find any fault with the whole place. I would highly recommend staying here.

"Wedding day fun"

5
15/08/2016

Great venue. Food was excellent and excellent service .Couldn't fault anything on the day. Would recommend Emily as the planner. She did a wonderful job. Only slight downside was the full English was a bit on the miserly side in the morning but that might just be me being greedy and hungover.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay with us and I will certainly pass on your compliments to Emily and I hope that the hangover was not too severe.

"A charming 14 th century hotel full of character. Excellent value!"

3
14/08/2016

I almost didn't book this hotel after reading some of the reviews. I am pleased that I did . It is a charming place. Full of tales and history . It is a fascinating Tudor manor almost unchanged by time. Located on the Warwickshire/Worcestershire borders close to Stratford-upon-Avon. The hotel is Grade I listed and lies in the Vale of Evesham and half-an-hour from the lovely Cotswolds and Shakespeare country. The hall was originally built as a guest residence for the monks of nearby Evesham Abbey, it features lovely inglenook fireplaces, oak beams and wood panelling. . There are 36 bedrooms and seems to be cery busy with wedding parties . The hotel is licensed for civil ceremonies is plenty of free car parking. The menu is reasonably priced as well as a bar snacks menu which we tried. The welcoming bar is siruated to the right of the entrance in the oldest part of the building . We were warmly welcomed and given an interesting leaflet destcribing the history of Salford Hall. There is a Priest's hole next to room 9 . This was to allow the Priests to escape . During the 16 th century, King Henry V111 broke away from the Catholic church and sent his men to dissolve the various monastries . The monks and priests had to flee for their lives . Summing up the hotel is ideal as a base to explore the surrounding areas . Stratford on Avon ( Shakespeare country) The beautifful Cotswolds ,pretty villages ,full of quaint old stone buildings . Broadway is one of the prettiest villages. Next time we will vusit the famous Cotswolds Farm run by Adam Henson as seen on BBC's ' Countryfile' programme. Warwick castle, a 20 minute drive from Salford Hall provides a wonderful family day out with many events such as jousting, falconry display and much more! We visited the town of Warwick too which was very enjoyable. Old cobblestone streets and olde worlde shops. Summing up, the hotel staff are very friendly. The room was very nice. The crisp white linen sheets were welcomed. The hotel lacks overall supervision. Small things ,such as cobwebs here and there, The shower in our room (16) was weak and inadequate to have a proper shower. A simple addition if a pump would solve this. Sticky vinegar bottles and condiment containers in the bar are unnecessary. Whilst this didnt affect our stay it would be nice if they would rectify these issues. Would we go back? Yes ,definitely !

"Great setting but poor delivery"

2
11/08/2016

We arrived early and sat in the garden for two hours even though our rooms were ready, nobody came to us or welcomed us. We got the bargain deal and the bargain rooms at the top of the hotel and there is no lift. The room was clean but had a constant drone the cold tap would not turn on and the shower was either boiling or freezing. The mattress was so soft we could not get comfortable. Looks good but does not deliver.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay with us and I am sorry that you felt your were put in a "bargain" room. Any bookings made via the internet, whether through Expedia, Best Western or any other booking site, are automatically allocated rooms in numerical order. If no other double rooms had been booked on that day then you would have been allocated Room 1, if only one other had been booked then you would have been in Room 2 etc. Unless specific requests are added to bookings (ie ground floor requested, walk-in shower please...) then rooms allocated in order regardless of who it was booked through or how much you paid. Please do not think that since you got a good deal on a room rate that you were put in a specific room. I have also added your comments to our maintenance book so hopefully the issues with the water and the noise can be resolved.

"First stay at this hotel"

4
09/08/2016

Very pleasant stay at this hotel, used for one night. Did not try the restaurant however the full English breakfast in the morning was very good. We thought the pillows could be more comfortable although this did not spoil our sleep overall as the bed itself was very comfortable.

"A stop over in the Cotswolds"

3
06/08/2016

A late booking for a nights stay while in the Cotswolds. We were well received and looked after room was OK bathroom good cleanliness not quite A1. The food is OK but not memorable but for the outlay good value for momey

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay with us and I am sorry to hear that the hotel was not quite up to standard. I will certainly pass on your comments to our General Manager and hopefully you will come and stay with us again and give us a chance to exceed your expectations.

"A risk worth taking...thank you!"

4
04/08/2016

This booking was a special Best Western offer, one of those where you think "at that price we can't go wrong", and we were very pleasantly surprised. The welcome at reception was good, the lobby and bar area very welcoming, we thought. Enjoyed dinner and breakfast here, plus the well kept grounds and garden, with tables on the terrace outside the bar. There is no lift and the stairs are a bit twisty with your cases, but it is an old building and we can put up with that. We will return.

"Fab Break whilst at The Gam Fair"

5
04/08/2016

This was our second stay and we enjoyed it just as much lovely room fab food and great staff not to mention the very pleasant Gardens we were able to sit outside and enjoy our aperitif before dinner. Recommend the steaks they were cooked to perfection. Thank you to Dan our waiter and the knowledgeable barman Nigel.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for your kind comments and I am so please do hear that you had such a pleasant stay with us recently. I will definitely pass on your compliments to all of the staff but especially Dan and Nigel as I am sure they will be pleased to know what a good impression they made.

"Anniversary stay"

5
03/08/2016

we stayed here for our 6th wedding anniversary through a Wowcher dealing with Warwick castle tickets. upon arrival we were very happy with the look of the outside and it just got better from there.check in was simple and friendly. We had afternoon tea and my wife loved the prosecco, cakes and sandwiches that much I didn't get a look in. then while we were sitting there the bar manager came over (whose name I am sorry eludes me) and told us the history and ghos stories of the Hall, and gave us some interesting material to read through, we explored and found all sorts of history within the building. the atmosphere here is really good at quieter times and when busier, it was a full hotel but never felt cramped. everyone just seemed relaxed and this showed on the night, a huge room and I mean huge (each one is different) and newly fitted or looks it bathroom. we slept so well with no interuptions. so well we missed breakfast. but the restaurant looks lovely to. we highly recommend this hotel to anyone for a night or more break if your looking to chill out away from life. thanks to the team and the bar manager who was a great example to the business. well done

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Congratulation on your 6th Wedding Anniversary! I am just writing to thank you for taking the time to comment on your recent stay with us and I am so glad to hear that you enjoyed yourselves. I will certainly pass on your comments and compliments to all of the staff who helped to have it such a pleasant visit, especially Nigel, the Bar Manager. I hope you come and stay with us again in the near future...or for your 7th Anniversary.

"Leisure break"

4
29/07/2016

This is a lovely old hotel - it even has a priest hole. The staff are helpful and the food is good in the bar or restaurant. It is situated in the countryside so is in a quiet location. However it is also within easy driving distance of many attractions from gardens to stately homes and towns so is a good spot for days out. Its prices are also very reasonable.

"Sunday lunch"

3
27/07/2016

Popped in here for Sunday lunch a few weeks ago and had a pleasant experience. Nothing too fancy but reasonably good food and a competitive price. Nice oldie woldy Hotel with a nice atmosphere. Not outstanding but would probably visit again.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry that Lunch did not exceed your expectations and I shall be passing your comment onto our chefs. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Bethany Salter Reservations & Reception BEST WESTERN Salford Hall Hotel

"History and hospitality at Salford Hall"

5
27/07/2016

We stayed here for a two night break at the end of July and had a fabulous time. Parts of the hotel date back to the 15th century with many original features remaining, including a Priest Hole next to room 9. The downside to all this history is there are no lifts and some narrow staircases to navigate, though that wasn't a problem for us. The staff were welcoming and moved us from our original room, 25 in the stable block, to 11 in the main building without any problems for our second night as we found the first room too hot. Hot breakfasts were individually cooked rather than a buffet, which was a bonus, and bar meals were reasonably priced and of good quality. As others have mentioned, the hotel does need some investment. The tennis court would breach the trades descriptions act as it is in such poor condition and the four poster bed in room 25 was creaky with a lumpy mattress - not really the stuff of romance. However, this hotel has bags of charm, presented excellent value for money and we would not hesitate to take a short break here again.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am happy to hear that you had an enjoyable stay with us; regarding your comments for improvement I will pass them to the general manager. We hope we will see you again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for your comments. Sincerely, Bethany Salter Reservations & Reception BEST WESTERN Salford Hall Hotel

"Fabulous two night stay"

5
26/07/2016

Booked this via a Wowcher deal for our first wedding anniversary. Fabulous tudor mansion hotel. All staff were friendly and welcoming. We enjoyed an afternoon tea on our first afternoon in the conservatory which was nice. In the evening we visited the restaurant and the meal (lamb rump) was to die for. The rooms were good considering the age of the building and all had character. This is a gem of a hotel and I shall be recommending it to family & friends and won't hesitate to revisit ourselves.

"A wowcher deal"

5
19/07/2016

Wow what can I say. Stayed in the Queen Anne room and felt like a celebrity. Very spacious comfortable room. Lovely cosy bar. Had a champagne tea in the conservatory. The grounds were lovely for a stroll. Would definitely stay again. Good breakfast.

"Incredible charachter, good value"

4
19/07/2016

Our two night stay in mid-July was really very good indeed, and only a coupe of minor quibbles with the bedroom stops me rating this as excellent. It is hard to believe that the other reviews of the same weekend posted here are of the same place. The public rooms in this pre-Tudor building (hardly the place one might expect to find a lift) all have wonderful character and ambulance. The staff were most friendly and helpful at all times, the service of bar snacks and (excellent) breakfasts speedy and courteous, the gardens are beautiful, and our bedroom in the stable block represented both comfort and very good value for the price charged. The hotel is also on what Is now a very quiet road, so the peace and tranquillity were amazing, And so very convenient for visiting Evesham and Stratford. Do that not expect a modern, perpendicular, anti septic, formulaic rabbit hutch, nor 5 star luxury, this is amazing history at an affordable price, but yes, it does need a little TLC in places.

"Thursday is steak night!"

5
18/07/2016

If you want to stay somewhere full of character and history then this is for you! Lovely garden (green woodpecker and baby wrens) and small pond make this somewhere to relax in with a drink and enjoy the sunshine. Bags of old architecture - beams, priest hole, coats of arms, old bell, stained glass windows but as you can imagine a place with this age is difficult to maintain. We had a comfortable room on 2nd floor in the old part of the hall. If climbing uneven stairs is a problem make sure you mention this when booking as there are easily accessible rooms too. Bathroom very well appointed. We were lucky that it was a Thursday because it was steak night. 2 rump steaks and trimmings with a bottle of house wine for £25. Delicious and excellent value. Excellent breakfast - good choice of menu. Staff were friendly and would certainly stay there again. Ample parking. Says that there is WIFI but signal is intermittent!

"So beautiful"

5
18/07/2016

We stayed for our Silver Wedding anniversary. Wonderful four-poster room, stunning bathroom and brilliant staff. Bar food and restaurant food was superb value and quality. Highly recommended. We will be back

"Very pleasant one night stay."

5
17/07/2016

This is a lovely old Tudor - Elizabethan hotel with plenty of charm and character (even a cunningly disguised priest hole!) and unlike some 'old' hotels not tired and in need of tlc! Lovely garden and grounds in a quiet rural location. Friendly, helpful staff provide a warm welcome and helped make the stay very pleasant. We came back from looking round a busy Stratford to eat an excellent bar snack in the tranquil conservatory surroundings. Our room (#1 in the original Tudor part of the main building) was spacious and well appointed - period style bureau, comfy armchairs and table, dressing table etc. although over the bar at the front of the building there was some slight sound at times from below this really was not too intrusive. All in all a great one night stay on the way to Somerset.

"Don't go there for a function."

2
17/07/2016

Great location in the countryside with nice grounds. Went today Sunday with a party of people from our classic car club - 30 of us for lunch. Having climbed up to the Gods to the function room - no bar service you have to go all the way back downstairs to the bar and carry your own drinks up. Then if you are a lady and need the loo during the proceedings prepare for yet another mountaineering job to get to the ladies. We went to day for a Sunday Lunch outing with our classic car club. Very mediocre - melon starter very tired - three cubes of melon rolling around on a plate with one very tired looking strawberry. The roast beef was towards the overdone and quite chewey - roast potatoes should have been more browned and crispy at the edges but they weren't, veg so so - desserts standard Brake Brothers. Staff were ok but not over helpful or friendly and not well trained/organised. I cannot comment on the accommodations here or standard restaurant service if there is only 2 or 4 of you. I wish somebody could tell me why, oh why so many Hotels just cannot do a great job for functions of numbers 20 and upwards???

"Sunday lunch"

3
17/07/2016

Nice old property, a Best Western Member, but in need of major upgrades, no lift to upper floors to function room for our older guests at this lunch. Carpets on stairs/steeps thread bare in a number of places, food very average, best part was the roll and butter, could do better, coffee not that good either, service slow and poor, had to go down stairs to get drinks. Outside nice open grass spaces, a tennis court that is well tiered, whole place needs a big up grade. Parking quite good, not sure about accommodation, as did not use it.

"Medieval building used as a hotel"

2
16/07/2016

We were very disappointed with this building. The stairs to the room are almost impossible to climb with a suitcase, the wooden floors are creacking so much that you rather sit quietly on your chair and there are spider webs in every corner of the room and the bathroom. We would rather have stayed in Stratford even if it was more expensive. This hotel is more than 10miles from Stratford.

"This place was amazing!"

5
09/07/2016

We only stayed one night and I want to go back! Really affordable place with comfy rooms and a nice modern bathroom. The staff were lovely and helpful! Loved that it had Tudor roots to it and that the rooms were named after real people! It gave it a nice touch. It was a peaceful place and I enjoyed every minute of my time there!

"Sleepless in Salford Hall"

3
09/07/2016

Despite booking a superior room, my drab room looked nothing like the magnificent rooms pictured on the website. Instead our room was grossly overheated due to a fault with the hotel boiler adjacent to our room, leading to a poor night's sleep. Remarkably, there was no electric shaver point in the bathroom so I had to borrow a plug adapter from reception in order to use my mains operated electric shaver. The restaurant served good quality food but service was marred by a loud voiced waitress who over used a joke about not serving dessert to anyone who did not finish their main course - funny for the first few minutes but not when sustained all evening... Not my best hotel stay this year.

"Classis venue"

5
30/06/2016

Excellent venue. Stayed in the courtyard - very quiet but a large room with no less than 3 chairs!. Evening meal taken in Conservatory which again was bright and airy. Well trained friendly staff and food at reasonable prices too.

"Overpriced poor quality"

2
26/06/2016

Have been a couple of times with family and have been underwhelmed each time. Visited on Father's Day and the dining room hit an all time low. Left feeling overcharged for what we got - poor meal made with cheap ingredients. Set menu included a salad which was mostly stalk from a baby gem lettuce (cheap produce) with a couple of bite size pieces of chicken. The beef in the main course must have come from an animal that died of old age before being overcooked to resemble a shoe sole. The kitchen badly let down the waiting staff who were pleasant and the only reason I didn't go for one star. The building is lovely and quirky but don't expect a fine dining experience or even a good one.

"Poor Father's Day meal"

2
21/06/2016

Having been several times including daughter' wedding reception had very poor lunch for Father's Day. Staff friendly but quality of food not up to standard. Chicken Caesar salad very poor with minute portion of chicken. Asked for rare/ medium beef. Presented with very overdone tough meat. Vegetables good and adequate. Puddings ok.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
I am so sorry to hear that you had a rather disappointing Father's Day lunch here with us recently, especially as you seem to be a returning customer which would imply that things have been much better up until this last visit. I will most certainly pass on your comments to our General Manager as consistent quality and attention to detail are absolutely essential. I do hope that you will come back to visit us again so that we can provide you with the standard of service that you have experienced in the past.

"Shakespeare's Country"

5
21/06/2016

My husband and I had a great overnight stay here. We had managed to book early enough to get a great deal. The staff were all very welcoming and helpful. The only problems that we had was the weather and also the fact that we never saw any of the ghosts which are reputed to haunt the hotel.

"Wonderful stay"

5
19/06/2016

Booked to stay here for a night way back in their Winter sale. The hotel is packed full of history and character and is beautiful and imposing as you approach it. The reception is large and welcoming and the bar area is cozy with a large garden. Our room was number 12, a dual aspect suite with a huge four poster bed, sitting area and television. The views from both leaded light windows were of sweeping grounds and more of the hotel property, very scenic. The bathroom was large and well equipped with huge bath, his and hers sinks and a nice overhead shower. The bed was comfortable and the room was warm (in fact, too warm in the middle of the night - we should've adjusted the radiators!). Our sleep was a little disturbed, though only due to a lack of stoicism when finding out the hotel was allegedly haunted - (we later found out our room was purportedly a centre for lots of paranormal happenings!) Anyhow, we had a delicious continental and full English breakfast the next morning with plenty of coffee and juice to perk us up. We'd definitely stay again, despite our fears of the possible extra occupants at night!

"One Night Stay"

5
19/06/2016

My wife got a great deal on this hotel - used it as a stop over on the way to the south of England - what a difference from the usual roadside lodges that we normally use. We were in the stable block - ground floor room was large and comfortable, the bathroom had a bath and shower over the bath. Will definitely be adding the Salford Hall Hotel to my favourite list - possibly staying for a longer vacation and explore everything that Stratford has to offer.

"A hotel close to Stratford"

4
18/06/2016

The hotel is about 10 miles out of Stratford. The roads in are easy and quick, parking when we went, during the week in June, was easy and reasonably priced. Best Western Hotels are always a bit different, but we found the pot holes in the drive and the extremely creaky floorboards a bit more quirky than normal. The staff though were extremely good and the breakfast freshly cooked and excellent.

"Super Value"

5
16/06/2016

Stayed one night through Wowcher deal - excellent value and very friendly staff, especially the girls on reception (Jessica & Beth??) and the Bar Man (sorry, don't know name) the meals we had were excellent quality, fresh and hot. Afternoon tea was ok...not great but ok. The room was very quirky with sloping floor and creaking floorboards adding to the 'haunted' ambience! One upset - nothing to do with the hotel or staff - is that someone thought it ok to leave their dirty room order plates right outside our bedroom door in the evening - how rude!

"The best,best western hotel"

5
14/06/2016

Fantastic historical hotel,truly beautiful on the inside and outside.Fantastic food served and lovely staff.Ideal for visiting the Cotswolds whilst staying in a 15th century building oozing with great history and charm!Very clean with very modern en suite and a huge room to stay in with a massive 4posterbed!Will definatly recommend a stay here and can't wait to stay here again myself!I fell in love with the building!

"Great Stay"

4
11/06/2016

Stayed for two nights at the Salford Hall Hotel. Our room was in the stable block facing the hotel which initially we felt disappointed, however when we arrived at the room it was fine with a small staircase up to a lovely modern bathroom in the roof space. We had a lovely view of the house. The mattress was another matter definitely needed to be replaced which was noted when we informed reception when we checked out. Breakfast was ok the first morning but much better on our second day and a good choice. Hot dishes are cooked to order but didn't have to wait long. There is a small garden area and seating at the side and we enjoyed a bottle of wine in the garden. Lovely old house dating from 1600's and there is plenty of parking. We would stay here again as it is a lovely location and plenty of things in the area to see.

"Couldn't have been happier"

5
06/06/2016

We visited on a Sunday evening to stay over, had afternoon cream tea, a three course meal and spent time in different areas of the hotel so in a position to review it as a whole. We couldn't fault the place, beautiful building with a tale to tell, great service, lovely food. We'll be back again!

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you so much for taking the time to post a message about your recent visit to Salford Hall. I am pleased to hear that you have lovely time and that everything met and exceed your expectations and I will certainly pass on your compliments to all of the staff who helped to make it so. I do hope that we can welcome you back again soon for another enjoyable visit.

"Salford Hall"

4
05/06/2016

The hotel exceeded my expectations, beautiful surroundings would definitely visit again. Very friendly staff in both the restaurant and bar area, beautiful gardens to take tea or just sit in. Rooms where very clean and tidy, although some rooms would not be disabled friendly.

"Beautiful hotel with helpful friendly staff"

5
04/06/2016

I booked an online deal for a nights stay at Salford Hall for my boyfriends birthday. The outside of the building makes a huge impression as you drive up to the hotel and the inside doesn't disappoint with its quirky features. Our room (number 20) was spacious, well equipped and clean. The staff were extremely helpful and friendly and no request was too much trouble! We had afternoon tea shortly after we arrived in the conservatory which was delicious and plenty for two. We didn't eat in the restaurant but drove into Stratford-upon-Avon which was approximately 20 minutes from the hotel. There was a huge selection on offer for breakfast and we ordered what we wanted cooked so it was fresh. Loved our stay at this fabulous hotel and were sad to have to leave. Would definitely recommend this place and will be certain to return in the future!

"Living social voucher"

5
04/06/2016

Impulse buy on living social but defiantly well worth the Impulse. Lovely hotel and the staff were brilliant and very friendly. Stayed in room 32 and it was lovely room and en suite. Food in the rsturant was perfect would recommend asparagus and feta tart. Lovely setting and will definitely be returning

"Lovely but lacking"

4
03/06/2016

Two day living social deal. The whole package was most enjoyable in this lovely building from 1602. Afternoon tea in the patio garden idyllic. It was just little things that detracted from the excellent status. Isolated in its own grounds the onsite catering is very good but limited. Ideal for weddings and suited my needs on this occasion but local amenities are few and far between.

"Idyllic hotel, delightful staff, contented dog "

5
03/06/2016

We arrived at 1300 and then realised from a notice on reception that you can check in from 1500. "That's no problem," said the delightful receptionist, "let me see if your room is ready. If it's not you can leave your bags there by all means. You're staying in Room 25 and here's your key....here's how you get there." Very helpful and efficient. We left our bags there and went to Charlecote Park, an overpriced (£7.05) National Trust parkland a few miles away but s good scenic couple of hours by the Avon. We returned to our room early evening to find it fully made. It was a spacious Tudor beamed room with a modern mock Tudor four poster bed with accompanying dove tail jointed furniture. The ensuite facilities were up a little staircase deep carpeted. All of the expected usuals were present and I read in the guide that free services like dental kit were available from reception. That evening we ate in. Service was excellent with delightful waiting staff. Complementary bread was provided - nice touch - and I had a calamari starter and my wife had an asparagus and goat's cheese tart. I have allergies to cream, alcohol and various other sinusitis trigger foods and found the waitress very attentive to my queries about the menu ingredients. I wasn't expecting the calamari to come on a bed of mayonnaise and would have preferred it on the side as it has been known to cause a sinus attack. However luckily I managed to scrap the worst of it off. For main course we each chose seabass on a bed of fennel mash and a bowl of assorted veg to share. The fish was expertly cooked - succulent yet firm and not oily. The fennel mash had an excellent flavour - and gave me an idea to do it at home. With a glass of Chardonnay the dinner bill was £47.00 - competitively priced. After dinner to bed in a very comfortable bed though we slept with the window open as the room seemed quite warm - the heat we think was underfloor heating. Breakfast was fine - help yourself to cereal, fruit, juice and toast and a good selection of cooked foods. We each went for a full English and it was perfectly acceptable - not large but adequate. I'm leased to say Wilkins of Tiptree jams were the order of the day - the best! The coffee was excellent - two cups from what appeared to be a thermal cafetière and a pot of tea delivering two cups. For both dinner and breakfast we sat where we liked. On our final morning after breakfast we sat in the tranquil and airy conservatory reading the hotel's papers - the Daily Mail and The Sun. The bar was cosy and the gardens of the hotel very well kept with excellently maintained herb containers, one in memory to a former chef. Our room was in the coach house section of the hotel rather than the main building which allowed us a short walk to the hotel for meals. On our second night we decided to eat out at the excellent Fish at Wixford - see my review. Thus hotel is ideally placed for Stratford Upon Avon where we spent an entire day and also Hidcote Gardens - the best NT gardens we've been to. We would gladly stay at this hotel again.

"Fantastic"

5
01/06/2016

A quirky, quaint hotel with friendly staff and good food. We had no problems, the exact opposite - nothing was too much trouble for the staff. Highly recommended for a couples get away, great location for exploring the Cotswolds.

"Old English hotel"

4
31/05/2016

Stayed in for a night whilst visiting the local area. Absolutely stunning building, beautiful architecture with lots of old features. We had afternoon tea in the conservatory, which was a lovely airy area with a water fountain. Afternoon tea is highly recommended, lovely sandwiches, scones and cake. Our room was in the building opposite the main hotel and again had lovely period features. The bathroom was large and clean. We had dinner in the hotel bar, unfortunately had to wait quite a while to be served, but the food was delicious. The only negative to our stay was the noisy people in the room above us.

"Charatcterfull"

4
31/05/2016

Stayed here on a business trip and it couldn't be any further from a business concrete block and that's a good thing. The exterior was very attractive and set in lovely grounds and in a nice part of the country. The bedroom was large and full of character with old beams and lead Windows, I liked it but age does mean the floor boards creek etc nothing that would bother me. The breakfast was ok but small portions on the hot food. The food in the bar was good and the burger looked like the best option from what I saw. The staff were friendly and the hotel has free wifi. A very pleasant staff and I would stay there again.

"Wonderful medieval building"

5
31/05/2016

This is a great setting in a good and quiet location. The staff were polite, friendly, professional and helpful. The food in the restaurant was excellent for both breakfast and dinner. Definitely worth a visit if you want a quiet place to stay

"Brilliant"

5
25/05/2016

Stayed for a wedding and I would have to say wow. What a great venue and great staff. It was one of the best weddings I have ever been too. Well done. Would recommend it 100% every time. Ps loved the Timothy Taylor's also the rooms are great and I would go back every Time

"Living Social Voucher"

5
24/05/2016

Had a Livingsocial Voucher for the Hotel, B&B, afternoon Tea, and Tickets to Warwick Castle. Can't fault this Hotel, Staff very helpfull, room, (21), clean & tidy, good nights sleep, fast WIFI in the room and throughout the Hotel,food very good, had a meal in the bar. Can definatly recomend this hotel.

"Lovely hotel but it's not in Stratford-Upon-Avon"

4
24/05/2016

Had a 2nt break here in order to visit the Shakespeare houses and gardens. I feel slightly misled by Best Western who list this hotel as their Stratford-Upon-Avon property. It is NOT in Stratford-Upon-Avon, it is in Evesham, so about a fifteen minute drive to the Park and Ride where you catch the bus to Stratford-Upon -Avon. It's not worth driving all the way there as there is limited and very expensive parking in the town. HOWEVER, if this isn't a problem for you then this hotel is a lovely place to stay. Very old with lots of interesting history and in a nice setting in the countryside, so very peaceful. The staff are very nice, friendly and helpful. We ate in the hotel restaurant one evening and were most impressed with the quality of the food and would recommend. Breakfast was also very good. It's nice to eat breakfast in the conservatory as it is sunny and MUCH quieter than the restaurant which although peaceful at dinner seemed very hectic at breakfast. The hot breakfasts are cooked to order so only the cold stuff is on the buffet. We had room 12 which was very period with wonky floors, large stone fireplace, leaded windows with a nice view and a four poster bed (what is the point of those?) We had a very nice stay here actually as long as you know you're not in Stratford-Upon-Avon!

"Tudor Luxury in Shakespeare's Country"

5
17/05/2016

Stayed here for 3 nights while visiting the Malvern Show. Stayed in the Courtyard House with a Four Poster Bed. Food was fantastic with staff who did all they could to satisfy your needs. I will look out to stay here whenever in the area.

"Excellent"

5
17/05/2016

Beautiful venue, wonderful rooms, friendly staff and great location. What more could you ask for? My husband and I stayed here for one night only but will be back for longer. As a short stay it was wonderful but too short!

"wedding"

5
15/05/2016

What a beautiful place building and grounds ! Had a 2 night stay with a wedding party food brill bar breakfast and wedding . Staff very attentive and bent over backwards to help all times day or night big Thank you to Dan the bar man, Scotty Katherine and our Mr Lucy . Unforgettable stay with the history of the hall and the ease and welcoming we were all made to feel .Well done and thank you for a fab weekend

"Excellent stay, staff brilliant, good food, interesting history"

5
14/05/2016

Having read the reviews, we were not sure what to expect. Check in was quick and easy. Our room was huge with a beautiful modern bathroom. We took advantage of the steak dinner offer, 25 pounds for 2 steaks and a bottle of wine. Food was excellent and house wine totally acceptable. Breakfast next morning was very good with plenty of choice. Staff were all very friendly and efficient especially Dan, the barman who excelled. We didn't experience a lot of the negatives other people had according to their reviews. Our stay was excellent in every respect.

"Great location, but a few niggles."

4
12/05/2016

Stayed here for 3 nights with my wife and a group of friends, 45 in all. The hotel is in a great location and the buildings are of great historical interest. The room we had was in the main house and was quirky with creaky floors and wonky walls, but all in character for a near 400 year old building. Only real gripe was the quality of service at meal times. Not very organised and very slow at times.

"OK for what we paid"

3
12/05/2016

For what we paid it was ( we got a deal) "fair value" but had we paid a higher rate we would have been unhappy.Room was described a "superior" but not sure in what way? In older properties such as this we accept a smaller room so this in itself was not an issue but whilst I suppose it was furnished "in period" it really needed some TLC, handles missing from furniture, grubby carpets etc. The four poster bed was the creakiest bed we had ever slept in. It had been a very hot weekend and the room smelt badly of body odour either from previous occupant or the person who cleaned the room. We didn't complain, we opened the windows and bought a can of air freshener air freshener. Be aware there is no air conditioning just a small electric fan so the room did get very hot and stuffy. The hair dryer kept cutting out every 2 minutes which frustrated my wife when trying to dry her hair after a shower.There was a large group booked in during our stay and they ate in a separate dining area but delays in serving us were really unacceptable. Both mornings of our stay there were only 4 diners for breakfast in the general dining room but it took 45 minutes from ordering to receiving breakfast. One of our fellow diners complained and was told meals were prepared in the order they were received in the kitchen and we were behind the diners in the group so we had to wait our turn. We could not get a cappuccino or latte coffee as they had no machine to make these so it's just a regular coffee or a tea. We could not buy a scone only a full afternoon tea. We thought this was very inflexible. Bar meal portions were very small in comparison to those received elsewhere (including other Best Western Hotels we've stayed at). My wife had fish and chips and neither of us have ever seen such a small portion. Overall not the best hotel we've stayed at and we wouldn't book here again or recommend it to our friends. In our opinion, it needs a general overall with a lot of TLC. Even "older" properties can be sensitively brought more up to date.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for commenting on your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am so sorry to hear that the stay was a bit of a disappointment and I hope that you brought these issues to the attention of a member of staff while you were here so that they could have a chance to rectify the problems or try to find you an alternative room. If you consider staying with us again and I can provide any assistance, please don't hesitate to contact the hotel directly at 01386 871300.

"Superb stay"

5
11/05/2016

Spent a night in a four poster room in the old stables building across courtyard which was lovely and quiet. Only problem poor wifi reception in the room Had Breakfast and evening meal in the restaurant and food was of excellent quality. Bar was very cosy too, for drinks, relaxing of an evening in the leather armchairs. The Staff were very efficient and very welcoming. Will certainly stay again

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay with us and I am please to hear that you have such an enjoyable time. I am sorry about the WiFi, especially since we have not long ago had the hotel's phone system completely upgraded. I may yet have to get the company back to have another look at the WiFi in Tudor Court. I will certainly pass on your comments to all of the staff and I hope that we can welcome you back again in the near future.

"Overnight stay"

3
10/05/2016

The room we were given was quite small and dark. The bathroom was fairly clean but the bedroom was very dusty and hadn't been cleaned very well. The door to our room looked like it had been crowbarred at some point and was difficult to shut. Breakfast was not great. We got there halfway through service to find not very much left on the buffet. We had to ask for bread etc. We waited ages to order tea and coffee and our cooked breakfast took an age to arrive. We stayed on a Tesco clubcard voucher so didn't feel we could say much but we would have been very disappointed had we paid full price.

"Good value"

3
10/05/2016

A little tired, check in stated 2 but couldn't get into room till 3- could tell a little rushed turnaround as carpets could done Hoover!! Spacious room but mattress thin & lumpy- def need new ones. Breakfast good but be warned if only having small selection of cooked items ask for 2 bits bacon etc - only got 1 of bits - more like kiddie cooked breakfast than adult. Bit far out from central Stratford but price paid was good value.

"A very pleasant overnight stay"

3
09/05/2016

We spent Saturday night at Salford Hall and had a decent stay. The hotel is not overpriced and probably delivers value at its price point but it is not a luxury hotel. The building is impressive and has great features but it would take a lot of money to bring the hotel up to 4 or 5 star standard. Our room was extremely hot so it was good to be able to open the windows. Dinner was good and reasonably priced and the breakfast was good. The staff were friendly enough but they perhaps need a bit more training or polish. Hard to put hand on the issue but there was a curtness on occasions.

"A Great Place to Stay"

5
06/05/2016

Our second visit - and we've booked for our third. Again a warm welcome, really friendly and efficient staff. A great big bed in an interesting and very quiet room gave a really good night's sleep. A great big delicious breakfast, freshly cooked and nicely served. And a very friendly atmosphere in the bar when we got back from the theatre. The hotel may seem a long way out from Stratford if you're going to the theatre, but it's only about 20 minutes from the central car parks - and you get a wonderful location and a friendly face when you get back to the hotel. A hotel of character in a historic and beautiful house. Worth the trip just for the hotel!

"Lovely"

4
05/05/2016

We stayed here last year but had a few problems. Certainly not the fault of the hotel. Other guests flooding our room. This was a free night and everyone made us incredibly welcome and looked after us brilliantly. Can't wait to go again. Thank you all so much especially Jessica.

"Neither terrible, nor excellent"

3
02/05/2016

Beautiful old building and surrounding countryside. Friendly staff. Quality of the rooms was a little shabby with slightly saggy mattress, dusty curtains and poor finish to bathroom (e.g. door painted around the existing coat hanger) Good breakfast selection although the English Breakfast low quality and tasted like supermarket value range sausages and white bread.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay at Salford Hall and I will be happy to pass on your compliments to the staff who helped to make it enjoyable. I have already printed off your message to pass on to our General Manager regarding the standard of the rooms and the quality of the English Breakfast and I hope that these issued will be addressed immediately. I hope you come back and stay with us again and if I can be of any assistance please do not hesitate to contact me at the hotel.

"Lunch visit"

1
02/05/2016

We were just passing and spotted Salford Hall Hotel from the road. The building looked amazing, so we decided to go in for lunch. A wonderful old building with lovely surroundings. There was nobody to greet us, nobody visible in reception. We spotted a young girl standing just inside the restaurant, she pointed to a display table and asked us which menu we wanted to order off, Restaurant or Bar? No explanation offered. We decided on the bar menu as this meant we could sit in the Conservatory area (the restaurant was empty). The hot chocolate was not drinkable, the side salad was limp with a dollop of dressing sitting on it. There was too much horseradish in the beef sandwich, the pasta dish was better but too large a portion. Will not be returning.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent visit to Salford Hall and I am so sorry to hear that is was a bit of a let down. If we do not have any bookings for lunch on a specific day then we most likely would only have one receptionist and one waitress on so I am sorry that they were otherwise engaged and that there was no one there to greet you when you arrived. I have printed off your message to pass on to the Kitchen as well and I hope that they can be taken your comments on board. Again, I am sorry that you did not enjoy you time here.

"What a wonderful place"

5
30/04/2016

Came with my family , there were four of us two adults and two young children. As we approached we could see in an instant what a wonderful place this was and what delights were going to greet us and we weren't wrong. From The movement we entered to check in the staff were amazing and helpful , the building itself full of character .. we stayed in a block away from the main room in a family room that was huge and had plenty of space for another family not just us. The beds were comfortable and clean as was the room including the large shower/ toilet room , it was lovely and warm too. The place was peaceful so we all had a great nights sleep. The breakfast we had was great and all freshly cooked which was nice as most places just leave under heat lamps. The only downside was that we had to leave .. A lovely warm peaceful and welcoming place , we can't wait to visit again.

"Beautifully historic "

5
30/04/2016

My parents stayed the night and were so impressed I decided to write this on their behalf. Gorgeous location, couldn't fault the staff warm friendly and helpful. Room was lovely and bathroom was sparklingly clean. The only fault they could fund was you had to ask for information on history of the building, there was nothing in their room or anywhere else to hand. Having read the stapled hand out they brought away with them I agree better use could be made of it.

"Lovely break at this hotel"

4
29/04/2016

A nice welcome , help with suitcase , no lift , interesting building plenty of history .. A three night break , breakfast good , soya milk was available , so was cheese on toast , not on the menu but I asked . Fruit was dressed in orange juice , I prefer fresh fruit without the sugar .. But overall a very nice breakfast . Would like to try dinner next time it looked good .. All staff friendly You need transport as you are in a quiet location , I don't know about buses or taxies Easy access by car to Stratford on Avon , Evesham , Alcester , Cotswolds , warwick castle , and within a mile away there is hillers farm shop , which is also a nice place for a coffee and a light lunch .. Good pubs close by to ... Had attic room , bed a bit uncomfortable , but slept well .. Nice room though ,very relaxing and the windows open which I like ... No ghost seen ... Yes I will return it was a very nice stay .. And say hello to Khol !!! The gardeners dog , he likes is breakfast to ...

"Peaceful night away."

4
24/04/2016

We came here for one night to do a bit of exploring near by and to go to Warwick Castle. We had a stay in one of the annex rooms, nice cosy room with a large tv! We had all we needed with tea and coffee supplies(biscuits as well). We had a sparkling afternoon tea on the day of our arrival as part of a deal booked. The cakes on offer were ok but the scones were very yummy. We also ate in the restaurant on the evening. The food was nice but the description on the menu wasn't too clear. My husband had the salmon and chinese vegetables but it didn't come with any carbs which was a bit odd. Breakfast was very good with plenty of choice and asking for a veggie breakfast was no trouble. The staff were really helpful and friendly. We enjoyed our stay and would visit again. Overall a a really enjoyable couple of days.

"Very good stay for a good price."

4
23/04/2016

Stayed for two nights in January and three nights in April. Pleasant, comfortable hotel, professional, friendly staff, good bar meals in clean comfortable rooms. Price was particularly competitive in a lovely area.

"Full of Character"

5
16/04/2016

Excellent very old hotel full of character. Very good value at special offer prices. We had a comfortable Superior room with exposed beams and four poster across the courtyard from the main building. Breakfast excellent and other meals not overpriced. Most rooms in the annex look out into the courtyard with views of the main building. Ideal location in open countryside but near to major roads for travelling.

"LOVELY SETTING"

4
16/04/2016

Just spent three nights at this hotel, lovely setting with lots of character. Convenient for Stratford upon Avon. Lovely bathroom but the bed could have been more comfortable although it was huge! Very good breakfast and super bar food. All staff very polite and helpful. Disappointed we didn't see a ghost!!!

"Unusual place to stay"

5
15/04/2016

Spent 2 nights here and it was very comfortable and clean. The breakfast was very tasty with a vast choice.Driving down the drive you imagine you are staying in a stately home not a Best Western hotel.Never stayed in anything like this before.

"A Great Place to Stay near Stratford on Avon"

5
14/04/2016

A very good hotel if you are near Strafford. The rooms can be a little quirky but all in all the whole experience was excellent. The food for both Dinner and Breakfast was varied and good value. The hotel runs a number of deals which makes it excellent value for money. Thi9s was our second stay and we will stay again.

"Fabulous Hotel With Lots of Character!!!"

4
14/04/2016

Stayed for 1 Night - the Hotel is lovely & Staff very efficient!! Beautiful Surroundings!! Very Comfortable & Quiet Location. Food is excellent & nothing too much trouble !! Would definitely recommend it for business or leisure!!

"Hotel stay"

5
14/04/2016

Our stay at the Best Western Salford Hall hotel, was very enjoyable, the rooms were clean, warm and welcoming. Staff were all very polite and friendly, breakfast and service was very good. Although the weather was not good to view the grounds, you could see they were well maintained and looked lovey. We would stay there again.

"relaxing"

4
12/04/2016

My daughter and I stayed here for two nights as we wanted to visit places nearby. The staff at reception went out of their way to help us decide where to go giving us clear directions. The room was an odd shape - rectangular- but very warm and was plenty big enough for us. We ate in both nights finding both the bar and the restaurant of a very good standard. I would return to this hotel again!

"Brilliant"

5
12/04/2016

This is our second visit here and virtually every other hotel I've stayed in could learn a lot from this place. The hall is very impressive on approach and the welcome was warm and friendly. Check in was painless. Reception is, again, impressive, with stunning portraits of royals that seem to be almost alive. We were in room 12, which has a 4 poster and is lovely and olde worlde, a good size and a very comfy bed. A large flat screen tv and wifi brings it up to date, along with the lovely modern bathroom which was probably one of the best bathrooms we've ever had in a hotel. The bar is small by nice and cosy and there's a lovely fire in the big fireplace in reception, where you can sit and chill or read if you wish. The breakfast was good, with the continental side being self serve and the cooked side to order. I had a full breakfast with veggy sausages - no issue there and no being told they're a "specialist diet" item. Everything was cooked very nicely and efficiently. The newspaper we'd ordered was at reception for us - they didn't put a foot wrong and I can't praise them highly enough. Lucy deserves a special mention I think - she checked us in, served us at the bar, stoked up the fire, all while looking after reception and being very friendly and helpful. The stay here has made me realise that while in a hotel, their job should be to make your life as stress free and happy as possible. Salford Hall has managed that and is possibly the only hotel we've stayed at that has. Well done!

"Character hotel with good food"

4
12/04/2016

Stopped 2 nights whilst on business in area. Was upgraded to four poster room which was clean and had comfy bed. Food in bar was excellent and so was the service. Would happily recommend this hotel and would return for business and leisure

"A reasonably priced hotel"

4
10/04/2016

We stayed here with family on an overnight stay whilst visiting Strat,ford and the Cotswolds. It is an historic building although we stayed in the relatively modern stable block. The rooms were pleasant and well equipped although if you are unstable on your feet advise the hotel when you book as our rooms had the en suite bathroom on the floor above. We went out for dinner but I would say that breakfast was good with a reasonable choice and service was friendly. Arguably the dining room was a bit tired but the bar was cosy.

"Lovely historic hotel"

4
04/04/2016

Had a living social deal here which included afternoon tea and tickets to Warwick castle. Friendly welcome by manager and later by 'Lucy'. Large room overlooking lovely courtyard garden. Decent afternoon tea and breakfast. House bottle of wine reasonably priced. All in all a great stay, refreshingly friendly staff, nothing was too much trouble. Thank you

"Steak night fantastic valve for money"

5
04/04/2016

You can not beat steak dinner and a bottle of wine for 2 people for £25.00. lovely staff, the food it always cooked beautifully. We will definitely come here again. You cannot beat this value for money.

"Quality an value"

4
02/04/2016

An impressive hotel with a substantial history. Situated in a lovely village, ideal for exploring the Cotswolds of Stratford. Room was clean an tidy and breakfast of good quality. Staff were very welcoming and attentive. I took advantage of a winter bed and breakfast deal for £55 for a double room which was excellent value.

"Great stay"

4
02/04/2016

Great location. Ideal for \\Cotswolds 10 prettiest villages. Tudor themed and attractive to look at. Room good size and clean with everything you'd expect. Breakfast very filling and good quality food. Restaurant did two steaks and a bottle of wine for £25 on Tuesday and Thursday and the quality surprised us for the price. Good steaks and a good wine. Need to book a table. We stayed in the annex in the Ann Bolynne suite. No noise and very comfortable.

"30 th wedding anniversary (pearl)"

4
01/04/2016

We slept in a queen size 4 poster bed (mattress lumpy causing us to roll together. The entrance drive has a pothole which the maintenance team are due to repair. Breakfast selection (both continental and full english) very good, freshly cooked and well presented. Staff friendly and helpful. There is a problem with the fire alarm which went off at least twice during a four day stay.senior management are aware?

"Bank holiday night away"

4
31/03/2016

Hotel excellent, lovely food, nice staff, but check in was late by 1 hour, Annex room 19 was very noisy the upper floor was not sound proof, radiator in bathroom was not working, but for the price very good value.

"Disappointing"

3
31/03/2016

Spent two nights here with my daughter and son-in-law. The hotel building is lovely with great potential that is not being realised. However the room in in the main hotel had a very uncomfortable mattress and the room in the Tudor Court annex smelled peculiar, rather like BO. Even an open window did nothing to alleviate it. This room also had a door to the adjoining room, and you could hear every word and sound from next door. The bathrooms were very clean and modern, but the water pressure in the showers was sad. The bar food was poor and the restaurant mediocre. The staff were friendly and very pleasant, but seemed to be expected to cover several positions. We would not stay here again.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay here at Salford Hall but I am dismayed to hear that you had a disappointing time. I am uncertain which room was occupied in the main building (with regards to the mattress) but have asked the housekeepers to check each of the adjoining rooms in the Tudor Court for this horrible smell as this needs to be dealt with immediately. Again I am sorry that your time here did not live up to your expectations. I will definitely inform the General Manager of your comments but I will also pass on your compliments the hard-working staff.

"Lovely old hotel"

5
29/03/2016

Comfortable bed, clean room, quiet country location in a character property, good breakfast included smoked salmon and scrambled eggs. Enjoyed duck and a good wine for dinner, plus a drink or two in the bar. Staff helpful and friendly.

"Lovely short stay"

4
28/03/2016

We had a lovely overnight stay at the hotel. The staff were fantastic and the hotel itself was impressive. The evening meal in the restaurant was of good quality and the staff were very helpful. The breakfast was of good quality and plenty of it. An enjoyable stay which we would recommend.

"Our hotel experience"

5
27/03/2016

One of the most comfortable hotels we have been in staff extremely helpful.location perfect with plenty of interesting places to visit.The hotel is situated in beautiful countryside with plenty of rural walks.

"Lovely Hotel"

4
26/03/2016

A lovely hotel, the food was excellent, great staff, shame about the annex in the grounds, stayed in room 19 it had no sound proofing, and the above floor was very loud, not there fault, when built should have been thought about and build in to the annex, it was a real shame as the hotel was excellent.

"Enjoyable short break"

4
26/03/2016

Had an overnight stay with afternoon tea and breakfast , as a groupon deal. Also a meal in the restaurant. Very enjoyable,with a an old world atmosphere. Our room was lovely with a huge bathroom, and very clean. The staff were very pleasant and helpful. Afternoon tea was good ,but the evening meal could have been better.,but was okay. Would definitely go again. Look out for the hotels deals as our groupon deal was more expensive than our friends who booked the room themselves.

"Very good hotel lovely character"

4
23/03/2016

Gorgeous place to stay, lots of character and historical interest. Most staff were really nice. Bar meals were good value for money and the ability to eat in the conservatory is a nice touch. The breakfast was really nice good range of stuff. Only issues the breakfast staff weren't very polite or efficient, didn't greet us and stood around chatting or on phone for half of it. The reception wasn't always manned and no one came to the bell they have there. A few little bits of easy maintanence would have made a much better overall impression, just a lick of paint and putting the curtain back on the rail properly and things like that. Overall I would come back and recommend, but felt more like a 3 than 4 star.

"Return Visit"

5
19/03/2016

Yet again the Salford Hall met our expectations we had room 10 which is a huge room with a lovely bathroom over looking the front and side of the hotel we stayed here for 6 nights and ate in the dining room for 3 nights the food was lovely and the wine & food is reasonably priced,breakfast is good with plenty of choice.This is a lovely old hotel with lots of original features including the squeaky stairs and corridors etc which all adds to this historical buildings atmosphere.The staff are friendly and helpful especially the girls on reception thank you again for a lovely stay we will be back

"Could have delivered more "

3
16/03/2016

I stayed at this historic hotel on 2 occasions, once in the main hall building and once in the annex in the grounds - on this occasion I must confess I preferred the annex which is unusual for me. On both occasions I eat in the bar which is very modest and fairly basic,for such an historic building and I did wonder if they could and should be making more of it. Just fairly bog standard fayre. Breakfast was served in the restaurant and once again was very unremarkable in the historic surroundings and the service was below average. I may revisit but certainly wouldn't rush back and that's not how it should be!

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your second stay at Salford Hall but I am sorry to hear that it was a rather underwhelming visit. I will certainly be passing your comments on to our General Manager and I hope that the issues of customer service and more exciting menu choices can be addressed. I do hope that you will come back and stay again (we will certainly try to accommodate you in the Tudor Court of possible) and that you notice an improvement.

"Lovely Wedding"

4
14/03/2016

Recently visited for a friend's wedding, which was lovely. All of the staff were very attentive and helpful. As part of the bridal party, the staff were easy to contact via our room phone and bought up food etc to the room whilst we were getting ready. Rooms were spacious and beds were clean and super comfortable. Also, lovely areas outside for some really nice photography. We thought that there were some nice sandwiches on the bar menu, but the menu overall was a little bit limited. Overall, great place and great wedding!!

"Great Exterior, slightly spoilt"

3
14/03/2016

I booked and got a great price for B&B and we also had dinner. The menu is fine with something to please most and is simply priced. All starters £5, All mains etc (some have a small supplement) and wines are reasonable. Sadly the main was poorly cooked, the fish was over baked and tough and the vegetables had an enormous amount of vinegar. The chef agreed and gave us two liqueur coffees on the house. We had room 14 and the bed was knackered making you roll into the middle. There was a four poster frame around a modern base and mattress. The frame was loose and could be easily rocked by hand. There was also an incredibly loud water tank above the room. Hot water is pumped and takes a while to get to the tap. Some of this might simply be character as the hotel is old and makes a lot (worthy) of its heritage. Part of this is no lifts. To breakfast! There are insufficient tables to host the residents so we had to wait. We also had to wait for our order and when it came my wifes was not what she ordered. In all it could be brilliant but.........................

"Running Late"

4
14/03/2016

We should have arrived at 3.00 pm for afternoon tea, the M40 was O so slow. Arrived at 6.00 ish We were offered the afternoon tea (pre booked) but we were booked in for dinner at 7.00pm, so just had a glass of fizz. Room in converted stables, a bit dated but very very warm with modern bathroom. The dinner was good and excellent value, breakfast was very good and the staff all very friendly and helpful. The hotel is an interesting mix of old and very old. Very good Value Hotel.

"Cousins wedding"

5
13/03/2016

Stopped at this lovely hotel for my cousins wedding yesterday food was lovely and you could not of asked for a better room every thing you needed was there the staff was really friendly I would consider stopping there again

"Wedding "

4
12/03/2016

We visited when attending our friends wedding. It's a beautiful venue and we were impressed by the friendly staff, good food and service. There is plenty of car parking. The bride and groom we're delighted with their wedding experience here.

"The Best of British."

5
08/03/2016

Just back from lunch,and felt compelled to write a review straight away.A beautiful historic complex of buildings,sympathetically restored.A waggy tail greeting from the Dogsbody in the carpark.Meaningful smiles from the staff,accompanied by great service throughout.Oh yes and lovely food,at a great price.So make sure you go in March. It is only 20 miles from us,but intend to stay there for a special occasion coming up soon.As have rarely felt so warmly welcome,and at home in a Hotel.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you so much for taking the time to post a message regarding your recent stay. I am so pleased that you had such an enjoyable and welcoming stay. I will certainly pass on your compliments to all of the staff...but especially to our Meeter & Greeter (also know as the General Dogsbody).

"Very noisy creaky floors, dog friendly, 3 barking dogs next door"

3
07/03/2016

Booked a 3 night break after having to cancel a holiday in Germany due to a family funeral being in the middle of the planned wk. Was not put in main hotel, we were across courtyard in a bottom floor room to which the stairs for all upper floors went between us and next door, sounded like a herd of elephants every time anybody went up or downstairs. Room above had very creaky floorboards so every time somebody was in there that's all we heard. On the second day a couple came next door to us with 3 barking dogs, also could hear every word they were saying as all there was between us was a adjoining door. All in all hardly had any sleep, came back shattered. Apart from that main hotel lovely, breakfast gorgeous.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay and I am sorry to hear about the family funeral. I am also sorry to hear that you had such a noisy time here at Salford Hall. I realize that the hotel is very old, with creaks and groans, but having your night's sleep interrupted is a sure way of putting a damper on your visit. I do not know if your contacted Reception but if there were any rooms available in the hotel we certainly would have been more that happy to change your room. I hope that you will stay with us again and if you encounter any problems please do not hesitate to contact a member of staff for assistance.

"last minute booking"

5
07/03/2016

Decided at last minute to stay over whilst meeting up with MX-5 Owners Club members nearby in the evening. As a BW member I searched for best deal here and other websites, as you do, and this was by far the best deal and location. Excellent value for money, service, sleep and breakfast before leisurely drive down south on sunny day with hood down. Perfect.

"Groupon voucher deal.....worth every penny"

4
06/03/2016

Our daughter bought us a voucher deal from Groupon. We had two nights bed and breakfast, in a four poster bedroom, with sparkling afternoon tea for £129. Fantastic value. The hotel is vey historic and we stayed in the Tudor Barn annexe. Bathrooms were very modern and the whole hotel has a comfortable feel about it. The staff were very friendly, especially the Scottish bar/waiter called Tony. would definitely return on a similar deal.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you so much for taking the time to comment on your recent stay at Salford Hall Hotel. I am glad to hear that you had such a pleasant and comfortable stay. I will certainly pass on your compliments too all of the staff...but especially Tony.

"Quirky room but excellent service and accommodation"

5
06/03/2016

Stayed for 2 nights, nice location, "quirky" rooms due to old age of building but that made it interesting. Nice food and excellent service from all the staff, would certainly stay again if in the area.

"Delightful location near Stratford on Avon"

5
04/03/2016

Spent two nights at this lovely old country house hotel to visit Stratford on Avon and surrounding area. The reception area is very welcoming with a log fire and we stayed in a four poster bedroom on top floor in this old building. It was very comfortable. Breakfast and bar snacks were good and all staff were very friendly. Would recommend to anyone visiting this area.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you so much for taking the time to comment on your recent stay here at Salford Hall. I am glad to hear that you enjoyed your visit with the welcoming log fire and comfortable four poster bedroom. I will certainly pass on your compliments to all of the staff who helped to make your stay memorable. I hope that we can welcome you back to the hotel in the near future.

"Lovely, comfortable & cosy"

5
03/03/2016

Stayed here for 2 nights on a romantic mid week break. Lovely room, staff very helpful. Close to Stratford upon Avon and Evesham. Great place for a base. Restaurant prices were a little steep for us but plenty of places nearby that do good food. There is a pub which offers 2 meals for £10 only a couple of minutes away. 24 hour garage which is also a Co-op situated a few miles away.

"birthday treat"

4
29/02/2016

We stayed for a couple of nights and loved the history of the place. It is in a beautiful setting, with a lovely walled garden. We ate here one night and the food was very good, and reasonable priced at £25 for 2 steaks and a bottle of wine. I would have no hesitation to stay here again.

"Thoroughly enjoyed the stay"

5
29/02/2016

Queen size bed was really comfy, bathroom extremely modern, and you do not have to worry about having a cold shower, water was exremely warm. Although room looked a little dated, was pleasant enough, warm with television and wifi. Breakfast in the morning was loverly could choose from full english, porridge, omlettes to cereal pastries and yoghurt. Although rooms are not vacant inside the picturess building they are locates a very short walk away, was like being on holiday in chalets. Overall would stay again.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you so much for taking the time to comment on your recent stay here at Salford Hall and I am glad to hear that you really enjoyed your time here. I know in the past there have been issues with heating and hot water so I am so pleased to hear that these seem to be resolved. I hope that we can welcome you back to the hotel in the near future and if I can be of any assistance please do not hesitate to contact me on 01386 871300.

"Charming hotel"

4
27/02/2016

We stayed for 1 night to visit Stratford to see a play.Beautiful hotel with lovely features.Staff delightful and the bar meals and breakfast were excellent.Booked via the Best Western web site and had an exceedingly good price.Only reason I'm not giving a higher rating was the guestroom.Room 7 is very small but adequate for a 1 night stay.However it desperately need decorating or at least a lick of paint! Would stay here again as the overall experience was excellent.

"Enjoyed staying in a charming hotel"

5
25/02/2016

I booked this 2 night stay for my husband and I, it was his Birthday week. It was a bonus that the hotel had it's own car parking and the grounds in general were pleasant. We thought our bedroom (Room 6 in the main building) was nice. It was well heated along with the bathroom and it all seemed clean and tidy. We had a lovely 3 course meal on the Thursday evening and the cooked breakfast on Friday was good as was the selection of breakfast items on the main table at the front of the restaurant. If there were any niggles, it was that the wi-fi was a bit slow at times, but that is a minor thing and not something to put anyone off coming here. We hope to go back to Salford Hall Hotel one day, it's a great place to stay.

"Lovely old buiding"

3
24/02/2016

Have stayed here a couple of times, in 2013 for a couple of nights and 2015 for a single night, both times have enjoyed my stay. Lovely Old Tudor building, stayed with my son Daniel in 2013, great chance to show him where I came from, Alcester, as I now live in Australia, and to show him the old buildings in the UK and the history here. Staff were great and helpful, breakfast awesome, room was comfortable, and quiet, would stay again

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay with us and I was pleased to hear that each of your return visits have been so enjoyable. I will certainly pass on you compliments to all of the staff who helped to make is such a memorable stay. I hope that you come and stay with us again in the near future...even though it is quite a long journey.

"Sublime"

5
24/02/2016

Fantastic. We had so much fun. Staff were brilliant. Home from hone. Food was great. Lovely waiter Georges who was so kind and helpful. We will return in the summer just to enjoy the beautiful grounds as it was a bit cold

"Leisure break"

4
23/02/2016

A lovely old building set in quiet countryside but within easy reach of numerous places to visit. The service is the second visit we have made to this hotel and will certainly return again. The service levels are good and the rooms we have seen are fine.

"Anniversary"

5
21/02/2016

Stayed here for our first wedding Anniversary, and as always were looked after fabulously! Such friendly, helpful staff! Me and my husband simply love it here! One of our favourite places to visit and stay! We will most definitely be back for our 2nd wedding anniversary June 2016!! Thanks again to all at Salford Hall!! Amy and Paul Hickman xxx

"Lovely hotel"

5
20/02/2016

Just returned from a 2 night stay at this lovely hotel, really loved everything about it It's a fifteen century Tudor mansion which has been lovingly restored. Food was amazing and the staff were polite and attentive . Will definitely be returning to this lovely hotel .

"Weekend away"

4
19/02/2016

Salford Hall Hotel is set in beautiful countryside and reflects the historical nature of the area. We felt relaxed as soon as we arrived. Our room was well appointed with good views from every window.

"BW Salford Hall, Stratford upon Avon"

4
19/02/2016

An excellent hotel in an excellent position just outside Stratford. Staff couldn't have been more pleasant or helpful and check in / out perfect. Our room (16) was in the main building and apart from a couple of very minor niggles (we're all different after all) we had a very nice stay. We would thoroughly recommend this hotel, especially if you want to use it as a base for exploring the area.

"Fantastic Stay!"

5
18/02/2016

Just returned from two lovely days in this historic and quaint hotel. We arrived and our afternoon tea was a delight. On the evening we enjoyed steak night in the restaurant and couldn't fault the food and value for money, one of the steaks we have ever had. Our bedroom (Room 11) was spacious and clean although a little tired looking, full of character which you would expect from this beautiful building. On the second evening we enjoyed a few drinks in the bar and got chatting to the General Manager who is absolutely lovely! We enjoyed our evening meals from the bar menu where again we couldn't fault. The front of house staff are hard working, friendly and will do anything they can to make your stay enjoyable. Only one minor gripe is sometimes there was an extended wait for a member of staff to attend the bar to be served, but that is me being really picky and over eager on getting my pint in! We can not fault the staff or the General Manager and will definitely be returning, next time with our boxer dog Bo who is now an old girl. Upon leaving we met the local collie dog (owner works for hotel). Even he had a Best Western name tag on which we found adorable!! Thanks to everyone at the hotel for our enjoyable two day stay!!

"Valentines Surprise "

5
14/02/2016

My partner surprised me with an evening here for Valentine's. I was so pleasantly surprised. Our room in the main building was a four poster and was lovely and comfortable and full of character. The food (7 course taster) was faultless, tasty and plentifull with a jazz band playing in the background. The staff are a credit to you, everyone was so helpful and friendly and couldn't do enough for you. The table decorations were a lovely touch, although when I asked I wasn't allowed to take the red rose with me. Thoroughly enjoyable stay, we even took a sneaky look at the wedding leaflets.. so who knows, we may be back. Thank you for a wonderful stay.

"Valentine's dinner"

4
14/02/2016

Attended the Valentines dinner and stayed the night, had a brilliant time. Every member of staff was professional, friendly and most helpful, nothing was too much trouble. We stayed in the main building our room was spotlessly clean and comfortable. The Valentines meal could not be faulted especially the lamb main course which was cooked to perfection. It was certainly value for money and I would not hesitate to stay here again or to recommend the hotel to others.

"Pleasant with a couple of niggles"

3
13/02/2016

We came here on a groupon voucher with a cream tea. When we arrived there was noone on reception took a good while for someone to appear even after pressing the bell. We had upgraded to a four poster which put us in the outbuilding opposite the hotel. Room was a very good size, clean, lovely bathroom full of character but the bed wasnt the best a very warn mattress could feel springs and the edges on a duvan surround by a 4 poster frame that creaked badly and wobbled. We went for the cream tea which was lovely nice fresh cakes presented well. We also had a bar meal within the hotel later in the evening the food was amazing very high standard only let down was the garlic bread side... youd expect garlic bread slices but what we got were 4 tiny bite size pieces that looked like someone had thinly sliced up a bagette and gave us the middle bits. Very quiet not many people about at all but this was quite nice. The waiter was very polite and friendly but asked questions and didnt understand our responses would say he was french and ask us again. In the morning we went down for breakfast staff were friendly and the room layed out nicely but was not clear on the menu that breakfast was included as there were prices on the bottom and we were not the only table to have to ask if we got breakfast or had to pay. Breakfast was pleasant but not the best. May i say the menu states £12.50 for hot breakfast... for this ud expect a buffet style not 1 anaemic sausage 1 small bacon rasher a grilled tomato that was in no way heated just looked like the top was shown a frying pan and no substitute offered to items you didnt like also the croissants and pastries were tiny all a bit stingey for the price they claim to charge!! Not much about the hotel either we did travel to worcester the next day which was about 25 minutes away but a pleasant walk around the shops. Overall a nice place friendly staff good food on the evening menu clean and has character just a few things let it down!

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay here at the hotel. I am glad that overall you enjoyed your time here but from your comments it is obvious that a few issues need to be addressed. I have printed off your comments to pass on to our General Manager and hopefully the overall standard can be improved. I hope that we can welcome you back in the near future and we are given a chance to exceed your expectations.

"Best Western Salford Hall Hotel"

5
10/02/2016

Had a great couple of days here to celebrate my wifes birthday. The weather could have been kinder but hey, it was February. The hotel was all you ask for, clean, great food and nice well dressed staff who were polite and friendly. All in all, despite the weather we enjoyed our break and would not hesitate to recommend the Best Western Salford Hall Hotel. Ken.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you so much for taking the time to comment on your recent stay here at the hotel. I am so glad to hear that you had such a lovely time, in spite of the February weather. I will be happy to pass on your compliments to all of the staff who helped to make you stay a pleasure and I hope that you and your wife return to celebrate another birthday with us here at Salford Hall.

"Brilliant stay"

5
09/02/2016

2nd stay here and both times lovely, faultless in fact, the staff are great. Food is lovely too and the rooms are big. The Menu of an evening has plenty of variety on offer too. Perfect for an overnight stay :)

"Extremely Attentive Staff"

4
08/02/2016

Just spent a lovely weekend in this welcoming hotel; really pleasant, warm staff made all the difference and we were relaxed from the start. Good value, great breakfast and afternoon tea, while the service and quality of food at dinner were both excellent - a fabulous meal. Just one point and nothing to do with the hotel at all. Evesham is a small town in decline - pleasant enough but in need of investment. Lots of second-hand shops and pubs, very little else, so have a look where you might like to visit before you go. Otherwise, just stay in the hotel and enjoy the service!!

"LOVELY WEEKEND"

4
08/02/2016

Our second visit was every bit as good as the first. This wonderful building is warm and welcoming, clean and tidy. The staff are very helpful and polite at all times. The food was varied and tasty, we ate in both nights. The bar and lounge areas are comfortable and nice to sit and read or have a drink. Breakfast is great with several choices and offer a nice cold choice if a cooked breakfast is not wanted. Coffee is always fresh too. We had a spacious clean, warm room with lovely views this also applied to the rooms our guests stayed in, no complaints at all on any of the rooms. if you like a quite older place with a warm welcoming atmosphere this is the place to stay, not far from Stratford centre. Definitely recommended.

"Little Gem hidden away"

5
06/02/2016

This is a lovely little hotel with the rooms still set out in a Tudor style. My room was large with a four poster bed which was very comfortable The room also boasted a 42" TV and the bathroom looked as though it had recently been modernised with ceiling mounted shower as well as the normal shower on a hose. Breakfast was good. The normal offerings of cereal, toast, continental or full English For the money this hotel is an absolute steal

"Characteristic"

5
04/02/2016

What a lovely hotel! Found it at a really great price, which included breakfast. The hotel was very beautiful and held lots of character. Our room had a bit of a funny smell but it was not a big issue. The only problem I would moan about was that the shower kept going hot and cold. Breakfast was good; plenty to choose from. Overall, we had a very pleasant stay. Thank you!

"Fabulous stay"

5
02/02/2016

We stayed on a Saturday night for one night. The hotel was beautiful. It is slightly tired but that is what you get for staying in a tudor period hotel. The first room we were put in was slightly small so we asked to move and were moved straight away to Lady Jane Grey room. This was lovely. My friend had a few complaints like on her single bed was a double duvet folded over and put in a single duvet cover, which wasn't the most comfortable thing! As soon as she phoned reception they came straight over with 3 duvet options. The staff really couldn't do enough for us. The food in the restaraunt was top notch, breakfast and dinner. The shower was slightly annoying as the water didn't go down the plug hole and the shower curtain only closed about 5 inches as there was a beam stopping it but like I said earlier, what do you expect from a tudor build. I loved every second of my stay and would absolutely go back. Although, if you go please watch out for the ghosts, they kept me awake!!!

"Fantastic venue for a wedding"

5
01/02/2016

Just returned from a fantastic weekend celebrating our daughter's wedding at this hotel. From the time we arrived on Friday afternoon, the staff could not have been more accommodating - nothing was too much trouble for any of them, from setting up the marquee for the wedding breakfast to helping with packing all of the decorations etc on the Sunday.at the end of our stay. We hope that Tony, the front of house manager, does get chance to get some sleep, as he always seemed to be on hand to help! The food was great. All of our family members said they enjoyed their weekend there. Our room, 21 in the annexe, was spacious, with a fantastic upstairs bathroom.

"Overnight groupon stay"

3
31/01/2016

We were in a small four poster room in the courtyard opposite the main hotel. The room was nice but tired. The plumbing was abit strange too, at one point we couldn't get any cold water and the shower was scalding hot and we struggled to change the temperature. We had a groupon voucher which included afternoon tea which was spot on. We ate at the restaurant and the food and service was superb. Breakfast however was the complete opposite. We didn't even get greeted with a good morning, just sit anywhere. Then we had to ask for coffee. This arrived but no milk jug and we also had to ask for our breakfasts and for forks! The breakfast when it eventually came was average and 1 bacon rasher, 1 sausage etc was abit stingy.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for commenting on your recent stay at the hotel but I would like to apologize on behalf of all the staff that your visit did not live up to your expectations. For being such an old, listed building, there are always issues that arise (some quite strange, such as the plumbing) but hopefully these are dealt with as quickly as possible, even if it does involve moving to another room. However, customer service and attention to detail are qualities that should be present at all times. I am sorry to hear that it was not up to scratch and I will most certainly pass on your comments to our General Manager. I hope these issues can be resolved immediately and that we are able to welcome you back to the hotel in the near future.

"Pleasantly surprised by this enchanting hotel"

4
30/01/2016

We really enjoyed our stay. The hotel was a beautiful, old hotel which was full of character. The staff were really welcoming and accommodating during our stay. I would recommend to others that like this hidden gem.

"Wonderful"

5
27/01/2016

Just returned from a lovely night at this hotel. Staff were really friendly and helpful. We stayed in room 22 and the bed was so soft and comfy. Breakfast was gorgeous. Only thing I would say is the website said check in was 2 o'clock but its actually 3 so be aware of this. Will definitely be returning.

"Very satisfactory."

4
24/01/2016

We stay in hotels all over the place for business and leisure. The important thing is getting the basics right and fixing anything that inevitably goes wrong from time to time. We booked a room with a four poster bed, a child travel cot and breakfast. We got exactly that when we arrived. A warm, very professional welcome, and help at every turn without ever being made to feel like something was too much effort. After reading reviews on here I was a bit hesitant but it turned out fine - better than expected. Even when something went wrong (no hot showers in the morning) they offered me other rooms to shower in until they managed to solve the problem. The basics being done well. I'm not all that easily pleased and not often driven to leave reviews. But would highly recommend and will be staying again.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for much for taking the time to comment on your recent stay with us here at Salford Hall Hotel. I am pleased to hear that it exceeded your expectations and I will certainly pass on you comments and compliments to all of the staff who helped to make is so enjoyable. It is always good to hear that we are doing something right (even when that included resolving problems that arose during your stay). I hope that we can welcome you and your family back again in the near future.

"Tudor Hall with Character"

5
22/01/2016

The building had loads of character and charm. Staff were helpful and friendly. The room was stylish and comfortable. Food and service were excellent. We would definitely stay again if we are in the area.

"Great setting"

4
22/01/2016

Stayed in main building, don't choose outer buildings, not great! Room was cold but extra electric fire helped. When we were at the hotel it was mainly men staying obviously visiting companies locally, they took over bar area and sat silent in front of TV. When we looked about dining, the tables were set up half for breakfast and half for dinner, not a great ambience, so we went to Stratford, which is a 20 minute car drive. Breakfast was OK and only worthwhile if in your room rate,ordered newspaper cost me £2.50 ! At the price we paid, it was value for money.

"Night away with the Lola "

4
12/01/2016

Night away this hotel looks larger than large in the photos but it's quite small , Nice no complaints made welcome on arrival really friendly staff had afternoon tea didn't get any choice of sandwiches but they were lovely eggy and ham sandwich nice warm scone and sliver of cake nice . Had an evening meal only one bad complaint I had steak but the tomato sauce were in them packets . Always laugh to myself on that "I take a bottle of that please " ?? staff again pleasant . We stayed in the out building of which were OK needed extra pillows they came quick , there were balance sheets on the bottom of the bed it was dirty I was offered another room straight away but as we had bought Lola with us we stayed in the ground floor room easy access did look at room 6 at the top of the main house could do with an update Rooms warm beds big no head board on bed wallpaper needs repair due to this but as s night away groupon I'm happy for what was paid and what we got breakfast booked in

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you so much for taking the time to comment on your recent stay at Salford Hall. I am pleased to hear that you enjoyed your time here and that any issues your had were resolved quickly and efficiently. I will certainly pass on your comments and compliments to all of the staff who helped to make your time here memorable.

"NEW YEARS EVE BLACK TIE GALA DINNER AND DANCE"

5
05/01/2016

My Husband and I arrived in the afternoon on 31 Dec 15, to be greeted by Beth the receptionist who gave us a really big wonderful welcome. We checked in and was given Room No 11, which we had the previous year in this lovely old Elizabethan Manor House. Room No 11 was a lovely oak panelled room on the first floor, with lovely old furniture which was in keeping with the décor of the manor. The bed was comfortable and very spacious. The bathroom was lovely and state of the art with a really lovely shower room with piping hot water and lovely fluffy towel and complementary toiletries. We quickly showered and dressed for our 'Black Tie' Dinner. We went down at 7.00pm for the Champagne and canapé's reception. We were piped into dinner in the Marquee by a Scottish piper to a wonderfully dressed and presented table with crackers, hats, whistles and party poppers which was waiting for us on the table. We had pre-ordered wine, but it was not on the table, but we informed Beth, who brought it to us very quickly. The meal was excellent and the waiting staff were very professional and polite especially Beth, who was helping out as 3 staff had phoned in sick and they were on the short side. Beth was a truly lovely young lady as were all the staff. We could not fault any part of the meal or the service we received. We both had the Chilli Coriander Crab cakes with sakura cress and lemon emulsion for our starters, which were delicious. My husband for his main course had Rump of Lamb served with garlic cream potatoes, wilted greens and redcurrant jus served with a selection of vegetables. I had Oven Roasted Supreme of Chicken with Duphinnaise potatoes, sautéed savoy cabbage and wholegrain mustard cream sauce which was served with a selection of vegetables. The food was wonderful. My husband had the Caramelised Granny Smith Apple Tart with a vanilla pod ice cream, which he said was delicious. I had Chocolate Torte with Cointreau cream for my dessert which complimented the meal perfectly. We both completed the meal with coffee and petite fours. Afterwards we all went into the Stanford Room, where the disco was being held and danced the night away drinking red wine into the wee small hours. New Years Day, we had breakfast in The Stanford Room. We had fruit for our starter followed by a full English breakfast, which set us all up for the day. My husband and I went back to our room and packed our last few items and then we checked out and settled our bill, once again Beth was very efficient and polite. The experience once again was so good that we have decided to go back for New Year 16

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you so much for commenting on your recent visit to Salford Hall. I am so pleased to hear that on this return visit you have such an enjoyable time and were able to ring in the New Year with such enthusiasm. I will be sure to pass on you kind words to Beth, as well as the rest of the staff who helped to make the night so memorable. I hope that you have a wonderful 2016 and that we can welcome you back to celebrate again at the end of the year (if we do not see you sooner).

"Mrs O"

3
04/01/2016

We went for the New Years Eve party, to say we were disappointed is an understatement. On arrival we were expecting champagne and canapés, unless we went to get the champagne it wasn't offered. There was a poor choice of canapés which were offered around once. Considering the cost per person we were disappointed. On entering the marquee we were left standing for quite some time before been pointed to our table. We had pre-ordered our wine, but it was not on our table and once again it took an age to get someone's attention to point out that we were missing our wine, only to be asked what we had ordered. The food was adequate, that is all I can say about it. There was no coffee offered, we had to ask...... The disco was so loud you could not hear yourselves talk, we stayed in the marquee which went really cold as the heaters were turned off, but did get turned back on eventually though it was still cold. At midnight the staff had bottles of champagne and shook and sprayed them everywhere. Quite a few people got showered by the champagne including 3 members of our party myself included. We did not appreciate this and left soon after feeling upset and yet again dissatisfied.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent visit to the hotel and I am so sorry to hear that you had such an disappointing New Year's Eve. On a night that is supposed to be a wonderful celebration it is such a shame that your experience was anything but exciting. I have already printed off your message and passed it onto our General Manager and I hope that the issues of customer care and attention to detail will be addressed immediately. Once again, I would like to apologize on behalf of all the members of staff here for such an underwhelming New Year's Eve.

"superior room booked not available"

5
03/01/2016

Just got back from night here my daughter booked us a superior queen room with a fourposter bed for our anniversary and xmas pressie so we could visit warwick as well after a long drive looking forward to our 4 poster bed but when we got there was put in the annexe had a 4 poster in there was nice but wanted to stay in main hotel my daughter phoned and said we hadn, t got the room she had booked and was told the room she had booked has been booked for a year and shouldn, t of been allocated to her they explained it had happened as was booked with a booking firm and was their fault we were offered a room in the main hotel no 4 poster but a nice old room which we took the staff were friendly and enjoyed my stay but would of liked the room my daughter paid extra for will have to look nearer home for one

"Dogs!"

2
01/01/2016

Who needs a wake up call when they allow dogs in the hotel? A selling point for some and a nuisance to everyone else. Salford Hall has a fantastic amount of character, and truly is a family run affair. Although certainly for NYE this felt fairly understaffed. This was a second stay here; but the last. The rooms whilst charming do need some upgrades in particularly the sprung mattress has some tales to tell, and squeaked on every move; much like the floorboards! Whilst the building is charming, in today's world you need a good nights sleep!

"Beautiful Atmospheric Tudor Building in a Quiet Setting"

5
30/12/2015

My partner and I stayed for 5 nights at this wonderful old Tudor building which dates back to the 15 Century. It is a listed building so no lifts. The entrance/ reception area is magnificent with beautiful old paintings and what appears to be an original old fireplace where a welcoming fire burned each evening. In one corner was this amazing Christmas Tree which must have been about 12 ft high and beautifully decorated. At check in the receptionist took the time to print off a copy of the history of the buildings and the origin of the ghostly stories.Furnishing throughout the building were in keeping with the period and building. We stayed in the room with the 4 poster bed in the top of the building which had a large flat screen television and an oil filled heater for extra warmth should we require it. Everywhere was spotlessly clean. There were several eating areas and a main restaurant to eat so you could choose from the bar or restaurant menus for eating.Food was excellent whichever menu you choose. We ate in the main restaurant on 2 evening and also at the "Murder Mystery" and was excellent. Breakfast had the usual selection with wonderful freshly home baked pastries which were truly delicious. Cooked breakfasts were cooked to order. All staff were so welcoming,helpful, attentive and efficient throughout our stay. Thank you all so much for making our stay so memorable and the excellent food and service. Well done.

"Fabulous Christmas Dinner"

5
25/12/2015

7 of us were treated to a wonderful Christmas lunch today. We had a fantastic time from start to finish, fabulous canapés, dinner and pud with petit fours and mince pies. Great atmosphere, attentive staff, superb magician just a lovely change from doing all the cooking myself. Hopefully we will all make it back again next year. Top food and service and I cannot rate them highly enough. Well done all

"Very atmospheric country house hotel in quiet setting"

4
23/12/2015

The hotel is full of character, the staff friendly and the food was to our liking. Our bedroom was in the oldest part of the hotel (15th century) and was almost in the roof space! The cranky stairs were not too steep, and even my semi-disabled wife was able to cope with them. There was no lift, and being a Grade 1 listed building with many levels, one could see why. It was only a short drive to Stratford-on-Avon in one direction and Evesham in the other.

"Christmas celebration - happy to take the money unhappy to provide the experience"

2
22/12/2015

We were in a group of about 40 in private room for dinner. The prawn cocktail prawns would have fitted in two teaspoons, the beef so over cooked it would have soled my shoes and insufficient staff - part way through meal asking for two more drinks and the staff suggested we went downstairs to the bar to get our own or it could take 20 minutes as they were so busy.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
I am so sorry to hear that you had such a disappointing meal here at the hotel recently on an occasion that should have been a Christmas celebration. As I do not know which party you were part of I do not know who was working on that day or why things went so wrong, but I will certainly print off your comments for our General Manager and hopefully the issues of quality and attention to details (as well as staffing levels) can be addressed. Again, I can only now apologize that you had such a underwhelming visit and hope we can welcome you back to experience the quality and service that you would expect.

"DBB"

5
22/12/2015

Had a blinder of a visit Staff were friendly, meals were not bad. But our room (superior four poster quern) was amazing and the price was . . We'll I'll be going again for sure Easy to locate and supposedly haunted but didn't see any aperitions on my visit

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for much for taking the time to comment on your recent stay with us and I am glad to hear that you had such a fantastic time. I will certainly pass on you compliments to all of the staff and hope that we can welcome you back in the New Year (when surely the ghosts can make a bit more of an effort). Merry Chirstmas

"Weekend away"

4
16/12/2015

Stayed here last weekend, when we arrived we were in the annexe & asked to be moved to the main hotel, was told there was only a room available above the bar & it may be quite loud there. We were shown into room 1 the Queen Anne room which was beautiful & nice & warm there. We had a 2 course meal in the restaurant, as there was a Christmas party downstairs we had a meal in the Regent Room, the meal & the service was good but there wasn't really much atmosphere as it would have been lovely to have some music in the background. When we went upto the room the noise was very noticeable from the disco downstairs & lots of voices from the bar. As we booked the hotel a few months ago we were quite disappointed really that we were above the bar as it was known a Christmas party was going on. The next morning there was a lovely breakfast in the dining room, if we had had dinner in there the night before with the roaring fire it would have been perfect. The breakfast was cooked to order & delicious. Staff at the hotel were excellent especially the nice receptionist who checked us out, we would definitely stop here again in the future.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for your comments on your recent stay here at Salford Hall. I am glad to hear the overall you enjoyed your stay here and I will certainly pass on your comments to the staff who helped to make it memorable. I am sorry that you ended up in a room above the bar but any guests who are not taking part in the Christmas parties we try to allocate rooms in the Tudor Court so as not to have the disco disturb them. When you asked to be moved to the main hotel unfortunately that was the only room remaining. I hope you have a lovely Christmas and that we can welcome you back to the hotel in the New Year. If you contact the hotel directly reception can always go through which rooms are available and if there is a specific one you do or do not want to stay in we can see if that can be arranged.

"Christmas Party"

3
15/12/2015

Please DO NOT BOOK here for a Christmas Party..Outside in a Marquee, tables poorly decorated.Food was was uncooked, cold , there was no organisation with staff it was Hap Hazzard and the timing of eating was diabolical some of us was still waiting for starter when others were on the main on Same Table !! A bar that needed a Good Revamp seen better days ! Atmosphere was Dire and the Music they kept playing on a cassette player was Awful, the Worst Christmas Party Ever.There was a Disco which was in another room very small Dance Floor and only very minimum seating...Overall NOT a place to Recommend...cannot comment on the Rooms as no-one stayed overnight..

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent visit to the hotel and I am so sorry that you found it such a let down on an evening that should have been a celebration. The heated marquee is used throughout the year and the bar is a very recent addition but I will certainly pass on your comments to our General Manager that more decoration and better festive music is needed during the Christmas period to create a party atmosphere. As I am unsure of who you are and which party you were with I am unable to comment on the service (one of the parties were still waiting for guests arriving late so they did indeed have mains served when starters were still out) but will certainly make the kitchen aware of the quality of the food being served. Once again, I would like to apologize that you found your Party the other evening so underwhelming but I hope you have a lovely Christmas and that we can welcome you back in the New Year to provide you with a better experience here at the hotel.

"Excellent afternoon tea...we will be returning"

5
07/12/2015

Last week we came for a look round with Emily, the Events Coordinator, and couldn't have been more pleased with Salford Hall. The staff were extremely welcoming and very friendly and it was fantastic to see lots of improvements having been made since I last visited Salford Hall (as an employee). We finished the viewing with afternoon tea (couldn't resist the fantastic deal) and it was delicious...excellent value for money! We will 100% be back...mainly because we will be getting married there! Thanks again especially to Emily, she was extremely helpful and very friendly!

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for much for your kind comments and I am glad you had such a lovely visit and delicious afternoon tea. I will be sure to pass on you compliments to Emily and the rest of the staff who made such a good impression.

"Nice hotel, some rooms are amazing, others terrible."

3
06/12/2015

I stayed here during the week for three weeks whilst on a course near by. The staff are polite, the breakfast was rather good, and the hotel looked nice and had character. The evening meal had small portions for a lot of money, and I felt it probably wasn't value for money. But, as I mentioned in my headline, how annoyed you get depends on the room you are in. The first week I was in room 12, it was a lovely room with a massive bed, and the biggest bath I have ever seen / used. However there was no central heating in the room, luckily they had provided electric heaters, and the WiFi did not make it to this room, so I had to rely on my phone for internet. The bed side lamps were also a bit wobbly, I fixed these on my first night by tightening the nut on the bottom. Week two, I stayed next door in room 14, this was probably the worst room I have ever stayed in. This again had no WiFi, I also had to fix one of the lamps to stop it wobbling. The radiators were luke warm at best, and in the mornings the room was freezing. The worst part is the water pump. When you turn the shower on, a very loud noise comes from a little hatch in the wall by the wardrobe which presumably is a water pump. Unfortunately, the pump also serves the room next door's bathroom (with it's massive bath). So if the occupant decides to have a at 5AM, you will be woken up by this incredibly annoying noise, and you will wake up feeling cold. During my stay here, I had a look at the taps on the radiators, they were all set to max, I turned one down half a notch whilst I was fiddling, and realised that there was nothing I could do. So I filled out the maintenance form and left it on the door, the next evening when I returned, the maintenance man had visited, obviously seen the tap turned down half a notch and thought "that'll fix it!" it didn't and I woke up cold again. I had no more maintenance cards to fill out, so I made one up saying it still wasn't fixed, and the next evening I was then informed that the boiler had a faulty pump, it wouldn't be fixed for a while so I should request a new room. Which leads me on to the last room I had to stay in, room 29. Nicer paint job than the other two, and it had WiFi and central heating at last! The shower / taps lacked water pressure. The TV reception was poor, when I investigated why, I noticed that on the aerial wall socket, the Belling and Lee connector had half snapped off, it moved the still present half over to make a connection, and this seems to fix things, but they should really replace it for a new one. The walls / ceiling were very thin, when the occupant above me came stamping in at night, you could hear that, and when he started snoring like a pig, you could hear that too! Otherwise, the bar was quite cheap, that's all really.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking your time to comment on your recent stay here at Salford Hall, but I am sorry to hear that it was such a mixed review. I have been making notes of all your comments and will be passing them all on to our General Manager but more importantly, to the Maintenance Department. I hope that if you decide to stay with us again you notice a marked improvement and if there is anything I can do to assist please do not hesitate to contact me on 01386 871300.

"Relaxing break"

4
04/12/2015

Returned this morning from a two night stay at this beautiful hotel. Great accommodation, great food and fantastic customer service. The stay was very peaceful and everyone in the hotel and village nearby are so friendly. It's a quiet little village and felt a little bit in the middle of nowhere, views are beautiful. Would definitely recommend this hotel and will definitely be returning.

"Restaurant"

4
03/12/2015

We have been here several times for various family and friends meet ups and always find the restaurant to be reliable and offer good value. The surroundings are steeped in history and an historical information pamphlet is available at reception. A separate bar makes a good starting point for an evening meal, an sets a relaxed tone for the rest of the evening. The set menu selection is perhaps a little restricted but the quality and presentation of the food is impeccable. Drinks are reasonably priced for such an establishment, and make it possible for a couple to have three courses with coffee and wine for well under £100.

"Made my day"

5
14/11/2015

I Haven't stayed at the hotel but I just want to say what fantastic customer service and a big thank you to Jessica on reception for sorting out my voucher. You have made my day. Can't wait for Christmas to give my present. I'm sure my family will love it. Many thanks

"Excellent meal all three courses"

5
12/11/2015

Used a woucher deal for two three course meals and were very pleased with the venue and the selection of food. I opted for the fishcake starter followed by sea bass. My wife is not keen on seafood but had plenty of çhoice of meat dishes. We both enjoyed our meals in comfortable surroundings.

"Business Trip to Salford Hall"

3
10/11/2015

I recently spent a night at the Salford Hall Hotel as part of work. The building is a old style stately home which is very finely decorated. Our room was very warm and clean however was very narrow and we had to move one of the two single beds which involved moving the furniture as well so it was a more comfortable nights sleep. The shower was very old fashioned and it was very hard to find a good temperature. The tele was quite small and continuously cut out but it was not a massive issue. Our room did not receive wifi which was advertised. The staff were extremely friendly and the blonde haired receptionist was very attractive.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay here at Salford Hall. Being an old, listed building every one of our rooms are different, varying in shape and size, but I am sorry to hear that your room was not up to the standard that you were expecting. As no name appears with your comment I am unable to track down which room your stayed in and pass on your comments regarding the TV and the shower to the General Manager. With regards to the WiFi, occasionally it can be temperamental in some parts of the building but if you contact Reception we will always try to reboot the system which often has the desired effect. I will certainly pass on your compliments to all of the staff who were efficient and helpful, especially the blonde receptionist. Kind regards, Jessica Albrecht Reception

"Charming Hotel"

4
04/11/2015

We stayed at this hotel for a short weekend break. The room we were given was located in the original house and was very comfortable, the bathroom had recently been refurbished to a high standard. The location of the hotel was excellent mid-way between Evesham and Stratford. The only downside was the breakfast service was a little chaotic, there was a large party of over 20 guests all seated at one table which meant the staff on duty were struggling to cope with them and the additional guests all at the same time.

"Wonderful venue"

5
31/10/2015

Excellent experience in every aspect. We got married at Salford hall. From finding the location, through to Booking out was seamless. The staff were outstanding and could not do enough to help when it was requested. The manageress is extremely helpful as are her assistants. All the guests who attended and especially those who stayed at the hotel commented on how wonderful the hotel and staff are. "My wife and I" will definitely be using Salford Hall again in the future.

"Perfect Venue <3"

5
25/10/2015

Salford Hall was our wedding venue on 29th August. We booked it moreless 18 months in advance and in the lead up to the wedding we liaised with Emily, Debra and the staff team to ensure the preparations for our 'big day' were perfect. And they were. The day was absolutely amazing and everything that we dreamed it would be. The staff went out of their way to make our day so special, there were so many little extras that they did for us. We really cant thank them enough. We went back today for Sunday lunch and we were treated to a complimentary bottle of wine by Debra. It just goes to show how thoughtful they are. Our meal was lovely, me and my husband both had the beef and it was as beautiful as it was on the wedding day. We really can't fault the food or the service that we received, we will continue to keep in touch and will definately be going back very soon.Thank you again!

"Pleasant surprise"

4
24/10/2015

I booked the Salford Hall Hotel through Living Social, as part of a birthday weekend break for her (eternally youthful) ladyship, which included afternoon tea and tickets to Warwick Castle.. a bargain! We arrived later than anticipated to collect our tickets, which had a knock on effect for our check-in and afternoon tea when returning from Warwick, but the staff were very obliging.. our "tea" being lovely and enjoyed in the warmth of the internal conservatory. The date carved above the entrance is 1602, our room (opposite) came somewhat later and very nice, with it's upstairs en-suite.. mind the beams! The room was fine (if a little warm and mattress too soft) a four poster, fine view of the Hall, Samsung flat-screen TV and smart bathroom. We hadn't booked the restaurant (mistake), deciding instead to try one of the two pubs nearby. Sadly, looking into both from their respective car parks neither offered much promise, so returned to the hotel. Thankfully, the barman squeezed our order in (as the restaurant was fully booked) and we again ate in the conservatory. We did see the dining room at breakfast and a tiny bit underwhelmed to be honest and the low seats made for an uncomfortable eating position, I'm sure when it's dressed for a wedding it looks amazing.. as would the whole place I'm guessing. Our experience was of friendly and helpful staff in a nice little hotel hide-away in the countryside, yet close to many attractions and in our case, at a bargain price.. a recommend! Note to management, the wi-fi kept dipping in and out.

"Poor Management & Very Rude"

1
23/10/2015

AVOID - This place is the worst I know locally for customer service. Debra the so called General Manager has the most appalling attitude and I believe she needs to understand what customer service means. She is very rude and arrogant. I certainly wont be giving any further custom to this place. Complained to skylane hotels who manages the franchise and no communication from them either Poor on all accounts

"Amazing setting for fantastic hotel"

5
20/10/2015

Having booked the hotel as a deal that included entry to Warwick castle I was very impressed with the standard of the hotel and it's staff. Everyone welcoming and friendly. The hall is beautiful and supposedly haunted but nothing ghostly going on during our stay. Room was comfortable and warm. Afternoon tea was impressive and breakfast was delicious with plenty of choice and very tasty. Definitely stay here again and would recommend to all my friends

SalfordHall, Guest Relations Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear Jules, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessica Albrecht Reservations & Reception BEST WESTERN Salford Hall Hotel

"Fantastic hotel and friendly staff"

5
19/10/2015

I stayed there with a friend on a Living Social deal. Absolutely beautiful building, supposedly haunted although we didn't see any sadly! The staff were really friendly and very helpful. We stayed in the Coach House, very clean room and a staircase led up to our bathroom. We had afternoon tea in the conservatory and took the chance to look through the photo album they hold on reception of all the renovations that were undertaken in the 1980s. A very comfortable night and then over to the dining room for a delicious cooked breakfast. I would definitely recommend this lovely hotel. Felt very spoiled and and the staff couldn't have been more helpful.

SalfordHall, Guest Relations Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessica Albrecht Reservations & Reception BEST WESTERN Salford Hall Hotel

"Vegetarian option zzzzz"

3
18/10/2015

Hotel was very charming and old worldly. Staff were very efficient and friendly making the hotel a very comfortable home from home kind of place. Rooms were ok but noisy pipes and plumbing might annoy some people. It's very old so I just accepted it. So the reason for not more stars? Note to menu writer... In 2015 not good enough... Vegetarian Starter soup or soup? Vegetarian main course always wild mushroom risotto or boring pasta dish (do chefs have a 2 page vegetarian cook book?) Vegetarian option should have texture and variety and not be a large bowl of never ending mush. Please consider us hard done by non meat eaters who pay the same but always get considerably less food. (Same all over the UK) Otherwise thank you for a nice stay. Breakfast very good but not the vegetarian sausages!!

SalfordHall, Guest Relations Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. I will also pass all of your comments on to our chef and in the restaurant. If I can provide any assistance, please don't hesitate to contact me directly at 01386 871300. Sincerely, Jessica Albrecht Reservations & Reception BEST WESTERN Salford Hall Hotel

"Lovely ambiance"

4
18/10/2015

Having seen this hotel advertising one night stay for family of four plus Warwick castle entry I decided to book. On arrival it was set in lovely grounds and looked quite historic in very romantic way. As our initial room had a problem we were allocated two rooms in the annex with adjoining doors for ourselves and two sons, the rooms were warm cosy clean and inviting and the bathrooms modern and bright. Having went for a walk we discovered there wasn't much around unless you used the car to go further. The hotel itself had a beautiful roaring log fire and the bar area was so quaint and felt like home from home. All the staff are so nice and helpful and we wanted to stay for longer than one night so will definitely recommend to friends and family. Breakfast was relaxed and enjoyable.

SalfordHall, Guest Relations Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessica Albrecht Reservations & Reception BEST WESTERN Salford Hall Hotel

"wedding guest at hotel"

4
15/10/2015

having just returned from this venue, (we were at a family wedding) the accommodation was lovely, our room was in the old stable block and was comfortable enough for our weekend stay, the breakfast menu was adequate with a reasonable choice for everyone. it was less on the Sunday, whether due to staffing, but one choice only for a cooked breakfast, no extras and no table beverages, it was help yourself to flasks.

SalfordHall, Guest Relations Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessica Albrecht Reservations & Reception BEST WESTERN Salford Hall Hotel

"Had a lovely meal"

5
14/10/2015

Went for an evening meal on an amazon deal. The food was excellent the place is lovely and the staff were first class and very welcoming. For a deal half price this was first class value Will go back again for sure.

"Gorgeous hotel, amazing customer service."

5
06/10/2015

We booked this hotel as a last minute stay through Hotel Tonight after leaving a not-so-positive hotel in Blackpool. When we arrived at Salford Hall, we were disappointed to find out that the 2 beds listed on the Hotel Tonight App were actually twins, and not doubles, which would make it impossible to stay with our 2 teens traveling with us. Jules, at reception, was most gracious, and went above and beyond to make sure our kids had beds and placed us in the most amazing room in the main building. I can't say enough good things about how friendly, welcoming and accommodating she was.The breakfast in the morning was lovely with both continental and menu offerings. We couldn't have been more pleased with our last night of lodging on our 3 week England adventure.

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you so much for taking the time to comment on your recent stay here at Salford Hall. I am glad that you finished your 3 Week England Adventure on such a high note and I will be sure to pass on you compliments to Jules. If you are ever back in the county in the not too distant future I hope you come and stay again.

"Leisure break at the Salford Hall"

5
03/10/2015

We have visited this hotel on two previous occasions. This visit we caught good weather which made the stay more enjoyable. The booking made placed us in the annex building which although comfortable was not what we wanted. Beth on reception quickly and politely changed our booking to a lovely room on the first floor of the main hotel building. Note this hotel is very old, clean but without a lift. Anyone with walking difficulty may find the narrow stairs difficult. The grounds are spacious, there is lots of free parking and the annex is easily reached along a stone slab path. The annexe does have ground floor rooms with easy access and car parking close to it. All the staff are both helpful and pleasant. Nothing appeared to be a problem. The food was well presented, hot and tasty. The only down side was limited choices. We did raise this with the staff and they said it was being addressed. However all guests are able to choose from the restaurant or bar menu whilst dining in the restaurant. Bar food was good and wholesome.

SalfordHall, Public Relations Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Dear Malcolm Fowler, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I will also pass your comments on to who was on shift that day. If I can be of assistance in the future, please don't hesitate to contact me at 01386 871300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessica Albrecht Reservations & Reception BEST WESTERN Salford Hall Hotel

"Nice place to visit"

4
29/09/2015

Nice hotel ,stayed 3 nights our room was a good size so was the bathroom ,very comfortable bed everything was Very good.Had dinner in the bar good but slow service.We enjoyed it sowill be returning in Nov 2015 ,good size bathroom.We had dinner in the bar

SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for taking the time to comment on your recent stay here at Salford Hall Hotel. I am sorry to hear that the service was a bit slow but am glad that you did enjoy it when your meal arrived. I look forward to welcoming you back to the hotel in November.

"A tale of two halves"

4
28/09/2015

Firstly the bad points , charged my credit card 3 times for the room took a week to get the £300 back NO apology. Arrived at the hotel and the room was as the previous guests left it had to wait nearly an hour for it to be cleaned NO apology offered free drink in bar whilst waiting NO tonic to put in the gin !! NO fruit tea at break fast only Earl Grey or Peppermint. You get the idea very good at using NO but not at using sorry. The good points room was lovely with four poster bed which was very comfy and we had beautiful views over the lovely gardens from both windows. The bathroom was very modern with his and hers sinks , two showers and a large bath , water piping hot. Dinner was superb the staff and the meals were excellent cannot rate the Lamb or Steak highly enough the evening receptionist was fantastic and these things turned the bad into good. Lucy in the Dining Room was a delight and is a staff member the hotel should be proud of. Breakfast was again delicious and the staff friendly. The building itself is very quaint and full of history and the gardens are stunning well worth a look round and a joy to sit in. I would go back but as a long standing Rewards Member would have expected a little more customer service to rectify the wrongs.

"An excellent hotel"

4
21/09/2015

This is a beautiful old building, a Tudor Mansion set in lovely grounds. All the staff were helpful, especially the receptionists, but caring staff are a feature of Best Western Hotels. The meals were not particularly exceptional though, the bar meal we had was best. The bedroom was pleasant, small but had everything we needed. The bathroom actually had decent loo paper - not the extra fine stuff most hotels supply. The towels were big and fluffy. All in all an excellent stay and can recommend.