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Best Western Grosvenor Hotel, Stratford-Upon-Avon

4.0/5  - basé sur 1955 notations.
Warwick Road, CV37 6YT, Stratford-upon-avon, Great Britain - See map

The Bard of Avon himself might have written a sonnet for the Best Western Grosvenor Hotel. Situated in the center Stratford-upon-Avon - the town of Shakespeare’s birth - this Grade II listed building is certainly as you like it. Just three minutes away from the local shops and amenities, yet still a world away from the hustle and bustle of everyday life. If you’re looking for a hotel in Stratford-upon-Avon, the Best Western Grosvenor Hotel is a real home away from home. Individually styled bedrooms combine with comfortable lounge areas for a totally relaxing ambience. And just to add to the feeling of gentility, our pastry chef serves up homemade delights and delicious afternoon teas. It’s a genuine taste of traditional England. The Best Western Grosvenor Hotel is also a fantastic place to celebrate a wedding or hold a business event, we have extensive facilities to accommodate both. The Warwickshire town itself pays full tribute to its most famous son. At the renowned Royal Shakespeare Theatre, some of the finest actors and actresses take to the stage to perform the most celebrated plays in the world. Many of the places he would have known are still in existence – including the house where he was born and grew up, which you can visit. But it’s not just about Shakespeare – there’s also some beautiful countryside nearby, as well as the equally historic Warwick Castle. Whether you’re here on a family getaway or a short break, you’ll be inspired by the Best Western Grosvenor Hotel.

Best Western

Grosvenor Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 1956 guest reviews
NOTE ISSUED
Excellent
536
Very Good
754
Average
415
Poor
151
Terrible
101
REFER TO NOTICE
Business Business
141
Couples Couples
1032
Family Family
351
Friends getaway Friends getaway
246
Solo travel Solo travel
47
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"great town centre hotel"

4
13/07/2018

Have stayed here several times, lovely staff, good breakfasts and comfy beds. Have always found plenty of parking space (though a payment is required). No need to use the car if you are staying in Stratford though because the centre and theatre are a short walk away.

"Overcharged and underdelivered"

3
11/07/2018

My husband booked this hotel for an overnight theatre trip. It cost £165 for one night and that did not include breakfast or parking. Good points - The room was a decent size and I was glad of the aircon, given the outside temperature. Bed was comfortable. Great location for the town centre and the theatre. Bad points - The bathroom had a shower over the bath with a shower curtain that stuck to the shower occupant - yuk! (I wonder how often that gets changed/washed?!) Our room was on the ground floor next to the car park and, as there was a wedding going on, there was a constant stream of people walking past the window and, of course, cars trying to manoeuvre in and out. Something the hotel does not tell you is that it has 76 rooms and only 50 parking places in an extremely cramped car park and they do not allow you to reserve. In addition, they allow locals to park there for £3 per day, thereby reducing the available spaces even further So be prepared to pay to park elsewhere and walk with your luggage to the hotel. Overall opinion is that it overcharged and underdelivered. Probably wouldn't stay there again if alternatives were available.

"Awful.. "

1
09/07/2018

This place is a rip off.. our room for one night was £165. It's dated but clean, we also got a twin room when we requested a double. No parking at the hotel. The room was sweltering.. given the heatwave it's not the hotels fault.. however, complimentary water left in the room would have been a nice touch. Breakfast was simple.. desperately needs a refurb as the location is on point. Wouldn't stay again.. the premier inn would have been a much better option.

""Faulty" Towers"

3
09/07/2018

I was booked in for a 2 day weekend with a group and then decided to add an extra day to be able to meet up with a friend. I phoned and was assured that I would not have to check out and then check in again after the first day. I also questioned this when I arrived and checked in. And, well you guessed it, the next day I was out with the friend and had a call from the hotel because it was after 11 and I had not checked out and removed my belongings. So, after rushing back with my friend I threw everything into my cases and moved to another room. Unfortunately, this room was at the front of the hotel about 15 feet from the main road through town and because it was so hot I had the window open. There was a fan in the room but this was not sufficient to keep the room cool and the noise all night from the main road as well as the heat made it impossible to get any sleep. Also, on first checking in, I was directed up a narrow staircase, along a corridor, down a staircase carrying all my bags and baggage in great heat to get to the first room. The hotel is a hotch potch of bits and pieces added on at different stages. Personally, I would recommend that you try to get a room at the Stratford Hotel (Q Hotels) in Arden Street if you can, which is also fairly central.

"Good team in the management"

4
09/07/2018

Stay here recently won't go in to details but the stay wasn't the best . Complained while l was there and was told manager would ring me Monday,thinking of course he will lol. Monday morning he did ring and speaking to him in the last couple of days came up with a compromise that suited us both.He was very thoughtful of the problems we had while there but sorted them out as quickly as he could. Would recommend a stay here for everyone. Big thank you to Ian Parkinson

"Not good"

2
01/07/2018

Our second trip to this hotel. Unfortunately this was worse than last time. It was very basic last time so we were under no illusions. We had a ground floor room, it was clean enough but claustrophobic. We only had one small window and a larger frosted window that appeared to overlook the thoroughfare corridor so we had to keep the curtains closed as we could not guarantee not being seen. Disappointed.

"Well below standard- won't return"

2
01/07/2018

Small car park anyone can use, so residents have to park 10 minutes away. There was no hot water in the room, no Wi-fi, the tv signal disappeared halfway through a game, no coffee in the room and the bar shuts at 11 on a Sat night! Residents can't even get a nightcap. Very poor. Management uncaring.

"Overnight stopover"

4
27/06/2018

Quality of the room & decor was nice. Disappointed by small things, such as the vanity basin & bath had draining issues. As our room faced the main road it was VERY noisy & VERY hot. I think air conditioned rooms were more expensive and maybe rooms at back of hotel would have been quieter. Overall good value for money as we had breakfast buffet included Close to town to leave car & walk £3 parking fee if a spot available

"Good afternoon tea at a great price"

4
21/06/2018

A good afternoon tea at a great price (£15.00 for 2). This included a chocolate fondue with fresh fruit and marshmallows. Would definitely go again when next we visit Stratford. The only negative preventing a 5 star rating, was the price of drinks we had before the afternoon tea.

"Long weekend"

5
18/06/2018

The best nice stay 5 star plus . Food 5 star . Rooms very nice and cleane . Staff are very nice .will stay again lots off parking free . Very good for town very good price for the area staff will help you and make your stay better

"Won't be returning."

2
17/06/2018

There was no space in the small car park so I was obliged to go to the public one around the corner and walk back. I raised this at reception and was told I could wait for a space and go and fetch my car when I found one. When I pointed out that by the time I got back any available space would be gone it was met with a shrug and a 'please yourself'. When I got to my room (217) I found that there was a noise drumming through the wall behind the bed which I found to be from a very large ac or refrigeration unit below the window. I knew that it would be too loud to allow a decent night's sleep so I went to reception to complain. The young man there came to the room and said that it was associated with the kitchen which was currently active and therefore would not be a problem at night and that I should contact them if it was. On returning from the theatre at 11.45 and getting into bed it became clear that the noise was still there and would clearly continue. I went to reception to find it deserted and a sign next to a phone saying ring 0 for assistance, which I did repeatedly with no response so had no choice but to return and attempt to sleep. I managed to sleep fitfully but every half hour or so the machine would kick in and wake me up. After breakfast I asked at reception to speak to the manager but was told that he was very busy and I would have to wait. After twenty minutes without the courtesy of an update I asked again and the receptionist said she would ask again. A further wait produced no result so as I had a long drive ahead of me I voted with my feet. At £139 with breakfast for such fifth rate service I shall not be availing myself of their 'hospitality' any time soon.

"Afternoon tea"

2
13/06/2018

Have had several afternoon teas in the area and this was poor,not very elegant and poor view, there are better places to go when limited days. Food ok, hard to talk to staff as no one spoke English very well or understood what we were asking.

"Ok for a short stay"

3
13/06/2018

We just stayed one night here midweek. The staff were helpful and efficient. Parking was OK, not as bad as I had thought but there are not a huge number of places. And why a £3 charge?? That is a bit much considering the room price. The breakfast was OK, pretty standard buffet although the coffee was served in a cafetiere and was good and hot, which was nice as were the little pastries. It was quiet at night too, we had no road noise for example. It is an easy five minute walk into Stratford. The biggest disappointment was the overall decor and furnishings. All the outside woodwork needed a good rub down and repainting. The the interior was very dated too. Our room (206) was really quite small and the bed sagged. It was all clean and tidy however. But the furniture was worn, the stain and varnish was rubbed off in places, the TV handset had no back and didn't work well. The room had a little balcony but I struggled to lock the door, plus the deck needed repainting. The bathroom was OK - a little small but clean and tidy. I left thinking that with a good refresh the Hotel would be so much nicer. It was not Best Western at its Best.

"Wedding stay"

4
13/06/2018

Stayed here for a friends wedding which was also here! Pros: Staff were very friendly and helpful and attentive throughout the whole day. Hotel was nice, good location, good car park but can imagine it gets very busy especially if there is an event on. We stayed on a particularly glorious day and was nice to sit outside the seating at the front and relax. Food at the wedding was great, didn't make breakfast but my friends said it was nice. Our room was spacious, clean and tidy, fridge, air con Cons: I personally don't have a con but a lot of our wedding party the following day had said that the rooms were so hot that they couldn't sleep as not all the rooms are air conditioned. These seemed to be the rooms on the front so they had the windows open and then they had the noise of the road. Tips: Ask for a room that isn't at the front. Check in early if possible to get parked

"Afternoon tea"

4
09/06/2018

Had afternoon tea with a friend at The Grosvenor Hotel. It was lovely, plenty to eat and drink. It was served in very nice surroundings. Staff were helpful and attentive. Would definitely go there again.

"Great Location for Lear."

3
07/06/2018

Pleasant enough old style hotel. Lots of stairs & labyrinthine. Not wheelchair friendly but friendly staff, room OK, clean bathroom...although noticed that wall behind the door was very dusty..bet housekeeping clean the rooms with the door propped open? Might want to check that? Noise between rooms. We could hear voices in the next door room. Not a particular problem for us but could be an issue.We come regularly to RSC & it is only a short walk to the theatre & town centre restaurants. Great location. Reasonable value but I would go out to eat. ..Carluccios for breakfast.

"Great Value Town Centre Location with Parking"

4
04/06/2018

We booked an overnight stay jujst a few dasy before arriving at a great price. The room was better than expected for the cost of our stay. all the staff were helful and friendly and the breakfast offered a great buffet selection. There are planty of rooms and this is just a couple of minutes from the basin and the centre of town.

"Well positioned hotel"

3
30/05/2018

We booked this hotel from Australia because it was one of the only hotels to have on site parking. Upon arrival we found the car park to be overflowing with cars. My husband double parked whist I ran in to reception to check for more parking . I was told that there is parking in town , it's only 5 mins walk. Lucky, my husband insisted on driving around the block and going into the parking area, luck was with us a car was just driving out. We had a very nice room no 100 , a suite which was very clean and comfortable, nice bathroom and quiet. The position of the hotel could not have been better 5 mins walk to the beginning of the main road. Also easy to drive out of town The staff were helpful, and tried to do their best , The breakfast was less than ordinary, with the toast pre prepared (cold ) and the coffee poison ! I think if the hotel could address the parking and breakfast issues it would be a five star rating . We probably would stay here again but go out for breakfast.

"Noisy but nice staff"

3
30/05/2018

Booked an " executive " room here for two nights. The rooms are ok, fairly spacious but nothing special. Breakfast is brilliant as are all the staff. What let's it down is that the room walls must be paper thin as every noise from other guests is heard, constantly. Another negative point is that they charge for parking. This is just greed and staying guests should not have to pay to stay at a hotel.

"Good centrally located hotel"

3
29/05/2018

There are a lot of good things about this hotel. The staff are friendly and efficient. The rooms are a good size and are clean and comfortable. My room had a sofa as well and there was tea/coffee and good quality bottled water in the fridge. I was also impressed by the wide variety of choice available in the buffer breakfast served in a spacious breakfast lounge. The one drawback for me was the thin walls which meant I heard doors banging through the night, voices and the gurgling of drains and the flushing of toilets. There is also a carpark behind the hotel and this too caused noise from late night arrivals and early morning departures.

"Short stay"

4
27/05/2018

Only stayed for one night but the hotel was clean and comfortable. The staff were very pleasant and helpful. The only thing that lets it down is the limited parking facilities but at three pounds for 24 hours better value than anything else. It's only 5 min walk to the theatre so very convenient for us.

"Expats get-together"

3
27/05/2018

Good central hotel, but be prepared to struggle with finding a space in the small car park at a cost of £3. Room was in a tidy condition, but bathroom required a bit of TLC. We ate in the evening, and the meal was a bit of a disaster, (perhaps not their fault) and the bar prices are high. The staff were all fine The breakfast room is good as was the breakfast. Plenty of choice in Stratford for good food and reasonably priced drinks!

"Great Location"

5
25/05/2018

only 5-10 minutes walk from centre of Stratford. Excellent hotel, lots of parking spaces. Spacious rooms. Only downside no seperate lounge area. The back of the hotel is the disabled entrance and this could do with automatic doors

"Good hotel for the Theatre"

4
25/05/2018

I have stayed at the Grosvenor several times and never been disappointed. It is very handy for the Theatre and does most things well. No air conditioning but there are fans and in winter it is always warm. Very obliging staff and adequate breakfast. The afternoon tea is very good value. The car park is cramped, but they do as well as you can on a relatively small site.

"Convenient and Good Value"

4
21/05/2018

We were attending a local wedding but also wanted to stroll around Stratford- this was ideal. Having parking was good. I did not use the bar as it closed at 11, and I didn't use the restaurant because evening meals were otherwise organised

"Good location, tired hotel. "

3
19/05/2018

Hotel is well located for an easy walk to Stratford's main attractions - but is in need of a revamp. The rooms and bathrooms are dated and tired and this given an impression they are not clean and fresh. We had a family room: double bed, single bed and sofa bed to accommodate a family of four. The beds weren't comfortable - and I suspect the mattresses might have been around since Shakespeare's time. We had a small problem in the bathroom: when we arrived the plug was stuck in the ‘closed' position. The hotel staff tried to fix it but couldn't and said it could only be fixed the next day. It wasn't pleasant to have a sink of dirty water accumulating after hand washing and teeth brushing by a family of four. This was fixed the next day - by removing the plug altogether - which meant it wasn't possible to fill the basin for face-washing / shaving etc. Sleep was disturbed on the first night by loud and inconsiderate guests for an hour or so after midnight - presumably in the bar .. so suggest requesting a quiet room. Breakfast was typical full-English buffet style and was actually very good - with good quality sausages and bacon. Parking is £3 a day .. seems an unnecessary additional expense and the car park is a bit of a squeeze. This all said, you get what you pay for and this was reasonable value at less than £120 per night for a family room but next time, I'd pay more for something newer and fresher or pay less for the Premier Inn next door.

"More than once in a life time"

5
17/05/2018

What a lovely Hotel. Friendly staff, great location and being a grade two listed building, perfectly suited to the birthplace of Shakespeare. Some of the more modern Hotels might be more plush but for comfort and ambiance it would be hard to beat this Hotel. One of the reception staff ( an Eastern European lady) was particularly helpful and very friendly, particularly to my Teenage daughter. What should be a "once in a life-time" experience will not be that - because We are coming back!!!

"An absolute hole "

1
15/05/2018

Worst hotel I've ever stated in with equally bad service . Woke up to no water or power so they couldn't even serve breakfast . Duty manager useless and couldn't manage a piss up in a brewery and shouldn't be in charge . Stinking dirty unkempt rooms , tired and lacking any finesse. Ruined a family weekend - should be closed down

"Dirty and dated"

1
13/05/2018

Arrived for the bank holiday weekend to be shown to a room with hairs in the bed, dirt in the bath and urine in the toilet. Asked to switch rooms to be told there was only one room available. This turned out to be tiny and in dire need of renovation (see pics). But they'd said they were fully booked, so we felt we had no choice. We went to bed to be woken at 3am by a really loud fan outside - turns out we were next to the kitchens. This was constant so by 4am we phoned reception. The night porter said in fact there were several rooms available and showed us to a much nicer and quieter room. Why on earth weren't we given this when we first complained? Moving all our belongings at 4am was not much fun. Other than that, mediocre breakfast and rather delapidated decor in all of the hotel. We won't be returning. Book the Premier Inn next door!

"Worth every penny"

4
10/05/2018

We had a voucher so only paid £15 for both of us. Lovely room with tables laid with white linen tablecloths. Choice of many teas or filter coffee. Asked if we had dietary requirements. Bottom tier,4 types of fresh crustless sandwiches, white bread egg, cheese/ tomato, cucumber and brown bread smoked salmon. A warm fruit scone with butter, jam and clotted cream each. A gorgeous Panna cotta each. 2 macceroons, 2 cream sponge slices and 2 Bakewell mini muffins. All fresh and tasty. Then a choice of 3 different chocolate types for a fondue with fruit and marchmellows to dip in. Wow, a feast fit for a royal!! Thank you.

"LOVELY STAY"

5
09/05/2018

Stayed in an Executive Room for 2 nights beginning of May 2018. Very comfortable room, lovely breakfast and friendly staff. Great location. Hotel clean and well kept. Bathroom was lovely. Wouldn't hesitate to book again. Car parking can be a bit of an issue, so get there early and park up, prior to check in time.

"Parking put us off booking"

2
09/05/2018

We really wanted to book this hotel and we're happy to pay £3 per night but the parking space is not guaranteed. So if you pay your £3, leave the hotel and go sight-seeing when you come back there may not be a space and you have to find somewhere else to park. I even phoned the hotel directly to double check and basically was told first-come first-served, even if you've paid and are staying at the hotel. This was really disappointing as we like Best Western and we're keen to stay but ended up booking a hotel down the road with guaranteed free parking. Let's hope Grosvenor review this parking issue and guarantee clients staying overnight a parking space.

"Convenient and comfortable "

5
06/05/2018

Overnight stay with husband and daughter to see RSC Macbeth. Very good quality bedding. Very comfortable and quiet sleep despite hotel being on main road. Very attractive dining room for breakfast which is buffet with good selection including veggie sausages.

"Improvement Required"

3
06/05/2018

Despite some recent smartening up this hotel is still rather dated and in need of better housekeeping - wardrobe doors falling off runners, unpredictable flow from bathroom mixer taps with poor markings, heated towel rail brackets falling off. Breakfast buffet was poorly serviced with food and long waits experienced for freshly cooked eggs, barely toasted bread and cool tea made this hotel not a pleasant experience. With improved front of house staff this could again be a very good centre of town, hotel - it has very useful onsite car parking, although beware of space not being available during conferences etc.

"No fuss, no muss!"

4
03/05/2018

We stayed here for one night mid week as we came into town to see all things Shakespeare and to visit the Butterfly Farm (a must see!) We had paid online months before and our check in took about 30 seconds and we were told it included breakfast, which wasn't something I even noticed when paying! The lady at the front desk was nice and attentive. The hotel itself was very nice and clean and there was a restaurant in the hotel as well, though we decided to go out and eat. Our room was a standard double, quiet and clean. We had requested a fan for the room the months before when we booked and it was in the room when we arrived, which was great! Our room was at the front of the hotel and overlooked quite a busy road, but we never felt it was too noisy and kept the window open for the evening. The shower worked good and the towels were nice and clean. My only issue was the hair dryer that was built into the desk and was quite old! You had to keep your finger on the button the whole time or it stopped working, which was a bit tricky! I'm sure I could have asked for a different one or brought my own travel one so it wasn't a big issue. if you have a lot of hair then it may take a while to dry! When we got up there was an envelope for express check out, which we appreciated as we wanted to just go and get on with our day! We aren't breakfast people so we didn't take advantage of the breakfast included.

"Weekend break"

5
02/05/2018

Friendly clean, excellant breakfast. Bed was comfortable with spacious bathroom, woyld have liked a shower cap! We had an evening meal in restaurant,the menu was adequate with classic favourites not over priced. Car parking on site but had to pay for parking at 3.00 a day. Quite pleased overall with hotel, would go back again when in Stratford

"Excellent short break"

5
30/04/2018

Short 2 night break on way back from Yorkshire to south coast. Very stylish comfortable and clean hotel. Staff all really friendly and helpful and level of sevice excellent. Good central location with on site car parking. Great value with a Travelzoo deal

"BED BUG ROOM 263"

1
27/04/2018

Arrived at the hotel in February, toilet dirty, bug crawling across bed. Informed the staff didn't even think of bed bugs showed staff picture they didn't admit they had bed bugs in the room. Travelling home bites came out all over my neck back arms. Got bitten in my house and saw one crawling up my wall. informed the hotel they admitted they had a problem in room 263 and then I found a review stating they had seen and got bitten in the same room as us 4 weeks early. Had to have house fumigated. then took 4 weeks to get my money off them. wouldn't recommend this hotel. Staff are aweful too.

"Central location but requires some work"

3
27/04/2018

Stayed 2 nights in rooms 217 and 218. Rooms were very clean but somewhat dated and needing a refresh. Room 217 had an enormous bathroom but was unbearably hot at all times of day and night. There is no way to control the heat in the room which emanates from the pipes and not the cold radiators. Windows need to be open all the time - no wonder a fan is provided in the wardrobe! It is also quite a noisy room on the first floor as there is some kind of generator type noise that runs on and off all night. Room 218 is smaller but was perfectly fine for the one person staying in it. There is parking available and a charge of £3 per car, per night but after checkout, they will let you keep the car there for a couple of hours if you have things still to do in the town. The hotel is only minutes walk from all of the main sites, the canal for a cruise, eating places, the river to walk along and the RSC Theatre. Breakfast is available in the hotel (ours was included in the price) and consists of cold meat and cheese, cereals, yogurts, fresh fruit, croissants, fruit juices, cooked breakfast of all the usual items and toast with tea or coffee. The quality varied on the 2 mornings with the second one proving more successful, although the time was the same. Staff in the restaurant were very pleasant. Reception staff, however, were less than pleasant and not the most helpful of people. Watch out that your car parking charge is not made twice or you are charged for more than you have. All in all, the hotel suited us for the couple of days stay as it allowed us to do and see all the famous historic sites you want to do and to see Romeo and Juliet at the RSC. Price was all right given the location. Would recommend it as a central base to see everything in a short break. Busy with business people too and different companies/organisations using conference facilities.

"Afternoon tea to die for!"

5
25/04/2018

I purchased a half price voucher, for 2 people, for afternoon tea, but at full price, it would have been worth every penny! Plus the bonus, that you could have the tea, any time from midday till 5pm, so much more flexible than normal. The restaurant was spotlessly clean, the decor was modern but elegant, the staff were polite, friendly, helpful, attentive, [thank you Alberto], and the whole experience was a complete treat, one of the best afternoon teas we've ever had, [and we have had a lot]. Everything was beautifully fresh, well presented and brought at the correct time. A selection of sandwiches, freshly heated scones, [with butter, jam and cream, of course, all lovely], several bite size cakes, then to finish, hot chocolate fondue with fruit and marshmallows to dip in. We ordered side salads, to complement the sandwiches, also lovely, and we were extremely full at the end. A totally enjoyable experience, which we will be repeating, even at full price!

"No basic services for 5 hours!"

1
24/04/2018

Power and water were unavailable on a Sunday morning for 5 hours. It spoilt our family birthday celebrations no end. Hotel were unapologetic and unwilling to compensate for the lack of basic services. Room was average, we had a family room with one small window so boiling hot and unable to see in the morning when power was out. The one plus point was that it extremely close to the town centre.

"Nice place to stay"

4
23/04/2018

Central location., The room was very clean if a bit dated, and the staff were brilliant. The only issue we had was with the WIFI. This was free but the reception was virtually non existant.. We would come back though as it was good value

"Absolutely dreadful"

1
22/04/2018

Rooms dated and unbearably hot. Threadbare furniture and stained sheets. Woke to no power or water so unable to even wash. Understandably things happen but no disaster recovery plan was put in place, management were completely re-active not pro-active and did not inform guests of the situation, instead waited for guests to query, resulting in a huge queue at reception. Asked for bottled water to clean teeth and were told we would have to pay! Unable to have breakfast, although some guests did manage to get tea, coffee and full English which was rather odd considering there was no water, although there did appear to be power downstairs??? We spent a huge amount of money between our party at the bar the previous day but were offered no refund or apology for our inconvenience. Managed to get breakfast at a fantastic pub/hotel across the road: the Pen and Parchment who couldn't do enough for us. Would highly recommend this pub. Best Western have let themselves down badly with this hotel and need to up their game with their customer service!

"Enjoyable Lunch"

4
19/04/2018

Popped in yesterday with colleagues for a birthday lunch. We all had the chicken satay starter and two bowls of chips between 5 of us. Food was yummy and was a good starter/light lunch size. Chips were good too. Service was fine. The inside looks much swankier than the outside, I think it has recently been refurbished.

"Urgently needs a refurbishment"

1
17/04/2018

There are some positives to this hotel - it is in a great location, convenient for the centre of Stratford, there is no noise from the road and it looks lovely on the hotel website. The reception and cleaning staff are very friendly. But on closer inspection, it is shabby, tired and dated and in urgent need of some TLC. Our room was dingy, with mould on the ceiling. The bed was small, uncomfortable and sagged in the middle. The carpet needed replacing. The runner on the bed was dirty. Otherwise, the room was clean. I hardly slept as the bed was so uncomfortable. It wasn't helped by a couple in the next room having a flaming - and lengthy - row in the middle of the night. I could hear every word. And the sound of their toilet flushing as the partition wall was paper thin. Suffice to say, we won't be returning. We didn't try the food. Avoid this place unless you want a terrible night's sleep.

"A Great Overnight Stay"

4
17/04/2018

We stayed for one night. Perfect location within easy walk of theatre, shops and riverside walks. The staff were very friendly and helpful. Our family room was the perfect layout for us with twin beds and a double bed. Decor a little tired and dated but quite adequate for one night. Breakfast was good, buffet style and ample choice. We paid for parking but it was very good value. I would definitely return if in the area again.

"Overnight Stay"

4
15/04/2018

Conveniently placed hotel with parking (£3 for 24hrs) We got there about 15 mins before check in and was given a card and told to come back for the key at 2pm so we went to the bar for a coffee, unfortunately the coffee machine was broke but we were offered an ordinary coffee. The room was a little dated but was warm and comfy. The bathroom was very dated with some of the floor tiles coming loose. Free wifi with a good signal. Breakfast was priced at £15 a head so we got up early and went into town for breakfast. Checkout is 11am.

"10 out of 10"

5
15/04/2018

We are visiting Stratford-upon-Avon and my partner's Birthday was on Thurs 12th April, so when I saw a Travelzoo deal for Afternoon Tea it was tooooo good an offer to miss. We arrived at our arranged time of 3.30pm and were very pleasantly greeted by staff...no hint of lesser service because we had a voucher....so a GOOD start!! Alberto & Tod who were attending to Everyone were EXCELLENT!!! The actual Afternoon Tea itself was wonderful!! Everything tasted 'fresh' and scrumptious!!! And Part 2 which is the chocolate fondue of fruit & marshmellows is a delightful twist!! All EXCELLENT!!!

"Stratford on Avon Theatre trip"

5
07/04/2018

Pleasant stay, conveniently close to the theatre and shops. It was a cold weekend & the hotel was nice and warm. The theatre is only 10 mins or less away - an easy walk. Shops are even closer. It was good to have quality shops close-by.

"Lovely hotel great location"

5
05/04/2018

Stayed here for 1 night. Nice friendly welcome, hotel in a great location , near all attractions. We upgraded to a junior suite. Lovely room, spotlessly clean, not sure the extra £25 was worth getting a sofa, 2 kit Kats and 2 bottles of water, but room was nice. Staff were very friendly and helpful, hotel was nice and bright and clean, would stay again

"Pleasant "

4
05/04/2018

On arrival first impressions were that talc was needed. Reception area clean, bar and dining room pleasant enough. Our room was on the roadside so didn't sleep too well and the room was quite warm. Although adequate, room is in need of updating. Breakfast is fantastic! Staff were very friendly and nothing too much trouble. I do think it's a bit much that you have to pay to park on the premises.

"Not a BEST Western"

3
04/04/2018

Upon checkin we were given the key to our room with adequate instructions on the facilities and how to get to our room. Upon seeing the room we were not happy with it for various reasons ranging from the view given, cracked window, security concern regarding that and the feeling of an unpleasant place. We then asked for a change and we were shown 2 other rooms. The ultimate choice which was still average by way of a hotel room was obtained after undue pressure from the front desk for us to accept the previous rooms that had been shown. This was a waste of our time and we were tired, especially after we had stated what we needed from the room. The male agent was not friendly and in our opinion not professional. I also tried to call the operator several time and had to go to the front desk to inform them that the phone was not working. The beds were ok and although the cleanliness left a lot to be desired, the rest was ok.

"Near to RCS - Good Hotel"

4
02/04/2018

We stayed here for two nights (visit to see Macbeth at the RSC - two adults and one teen - triple room. The room was clean and comfy and quite spacious. The breakfast was really, really good - plenty of choice from the buffet, hot and cold. The staff are all very nice - check in is speedy as it breakfast seating. The location is great for the centre - ten mins walk max from the RSC. Would stay here again.

"Good hotel"

4
01/04/2018

This hotel is situated, minutes walk from the town, bars and restaurants, it is a very comfortable hotel, we have stayed here at least 4 times and would stay again, we've not eaten in the hotel, as there are so many other places to eat at in Stratford. Staff are always friendly and helpful and we look forward to our next stay

"Afternoon tea"

5
28/03/2018

Visited the Grosvenor with my sisters and Aunty for a treat. And a lovely treat it was too! Swiftly seated in what looked like a newly refurbished bar/eating area our tea and coffee order was taken in minutes. This was delivered to our table along with an assortment of yummy finger sandwiches and delicious cakes including of course scones,jam and clotted cream. More coffee was promptly served when requested. This was followed by a chocolate fondue with fresh strawberries, pineapple, banana and marshmallows to dip. Our waitress was charming and funny from start to finish. Fab treat!

"Room 100 Junior Suite "

5
28/03/2018

Where do I start? I booked this hotel as we'd been bought one of those Vouchers off my daughter's that allow you a one night stay in any number of hotels in the country. We decided as it was our anniversary to stay in Stratford, when I rang to book I was asked if I'd like to upgrade to a junior suite for an extra £50 so as it had cost me nothing up to this point I agreed. I was a bit anxious after reading some of the reviews people had put on here about the rooms being a bit dated etc and I must admit walking around the building on arrival there were a few signs that a bit of TLC was still needed. Check in was simple enough and the receptionist stated "You are in a very beautiful room" so off we popped to room 100. Well!!! Omg as soon as the door opened you were greeted with the smell of new carpet and the freshness of a room recently refurbished, it was simply stunning, the bed was just gigantic, the sofa really comfy, the great flat screen TV, the immaculate and huge bathroom with walk in shower and freestanding roll top bath that was so deep.. You can't be anything but impressed with this room. We had a lovely meal in the bar on the evening and within 5 mins of leaving the front door we were in the centre of Stratford having a stroll around. Now just to give this a totally fair review if I was super picky then as the room and hotel are on a busy road you could, if you are a light sleeper hear the traffic so the secondary glazing could be improved and weirdly there were no good old fashioned breakfast tea bags (although plenty of fruit flavoured ones) amongst the in room drinks but that's about it. I would definitely recommend anyone a stay in that room and the pics don't really do it justice

"Good location, friendly staff."

4
27/03/2018

We stayed for a couple of nights, and found the room to be clean and tidy. We were worried we woudn't be able to park as it mentions limited parking, but TBH we had no problems - there is parking for around 50 cars. I felt that the £3 a night charge was worth it. We had breakfast included in our room price,and it was enjoyable, but if you have to pay for it, there are MANY restaurants very close by that offer great breakfast deals. Our overal impression was that the staff really try hard. Every time we walked through reception, we were greated with a cheerful 'Hello', or a 'Enjoy your eveing'. It really made us feel welcome, and all the staff we spoke to were friendly and helpull. It has a central location, and it will be our choice of hotel nect time we stay in Stratford.

"Excellent Birthday celebration "

5
27/03/2018

First impression as we pulled up was wow, easy to check in, greeted by welcoming staff. We went out and came back later in the day, our rooms were beautiful clean, well furnished and modern, bathroom was lovely very spacious and well lit. After a day and evening out we returned and sat in bar for a while, asked if we could change the channel on TV and it was done immediately which was when we really relaxed as music was put on, we asked about food and they let us order food and have it delivered. After a wonderful nights sleep in a very comfy bed we chilled out watching tv and due to the 11 o'clock checkout time we could take our time. We were told we could park the car there until our return later in day. All in all a great escape, would highly recommend ...

"Poor"

1
27/03/2018

Did not get a response to my email enquiry about booking 14 rooms and a conference for 20 people. Which hotel would ignore such a request? unless of course there is no availablity but then a response would still be needed. Upon phoning the hotel directly after a week and enquiring I was told to call back the next day as the person I needed to speak with was not there. ?? Such a poor customer service. The hotel obviously doesnt know how to treat potential customers. Suffice to say I am not giving them our business.

"Excellent staff, rooms need maintenance "

3
21/03/2018

Every member of staff made the effort and all of them are friendly and approachable. Breakfast had a good range of food, and the eggs were always runny! The thing that let this hotel down the most would be the quality of the room. The bath had three parts were the enamel was worn away, leaving dark, brown, metallic patches. And the desk lights wouldn't work. It might also be a good idea to have heaters in each room, as there didn't seem to be any means of heating the room up when it got cold. I would stay again, down to the staff and the price.

"Great central location. Newly reburbished."

4
19/03/2018

Stayed for 2 nights mainly to see the RSC perform Macbeth. Its only a 10 minute walk to the theatre. The hotel was pleasant. It has been recently refurbished and is very smart and clean. The staff were pleasant and professional. I couldn't fault it at all. We had a good breakfast both mornings. The room was large enough. It had a ceiling fan and a plug in fan. The sash windows rattled a bit due to the wind but there was secondary double glazing which helped reduce the noise from the road. We would definitely return.

"Great Afternoon tea."

5
12/03/2018

My husband and I went for a lovely afternoon tea at the Grosvenor Hotel.There is a special offer on at the moment £15 for two people. What a bargain! It was great, and the place itself and the staff are first class.

"Lovely room"

4
11/03/2018

On arrival we were shown to a newly refurbished room (102) and were told it was a very quiet. This wasn't as quiet as we had hoped as the secondary glazing on the French doors hasn't been put back(the bathroom window did have and was quieter) heated flooring in the bathroom was a nice surprise. Out of the control of the hotel was roadworks outside our room which started about 8.00 pm and finished at about 1.00 am and we also had a noisy neighbour with tv on very loud (maybe to combat noise from roadworks. 2nd night was much quieter -otherwise we would have complained. All in all though a very nice stay and the room was really nice. All staff good and helpful. Always first choice when looking for hotels in Stratford

"Comfortable and great location "

5
11/03/2018

This hotel is very well located. We walked to all the Shakespeare houses and the town for dinner in the evening. Room was really comfortable and staff friendly and helpful. Restaurant is adequate and food quality good, very nice breakfast. We stayed on a Friday and had no problem parking at hotel but they do charge £3 per night. Definitely would recommend this hotel especially if you are doing the Shakespeare tour and if you are buy the Full Story Ticket as big savings. From hotel in order Birthplace, New Place, Halls Croft, Trinity Church, Hathaway Cottage is a great day and we walked it about 7 miles with the cottage being the furthest at about a mile the rest are 10 mins apart and from hotel.

"Afternoon Tea"

3
10/03/2018

First mistake today was to buy on voucher as this turned out more expensive. Food was really lovely as was the ambiance of the restaurant. Just a pity it took so long to get through reception and had great difficulty understanding the male waiter (didn't like the strong cigarette smell from his clothing either). We did wait a long time between being given our menu and our order being taken which was a surprise as all we had to decide was the type of tea we wanted. All said after a poor start the food was great. Loved the fruit and chocolate fondant to finish.

"Big Birthday Break"

4
09/03/2018

An absolute treat. Every aspect of this hotel was very good. The bedroom was clean and warm and the twin beds were comfortable. The delicious full English breakfast was of a very high quality and the dining room staff were very attentive and polite. All in all a first class value for money hotel with a substantial rear car park and helpful staff in all areas of the building. We would have no hesitation in staying there again.

"Liz"

4
07/03/2018

A very pleasant stay. Spacious room and friendly staff. A good choice of breakfast but not served very warm. Bar and restaurant area looked inviting but did not sample. Good value for money with special winter rate.

"Excellent location and value"

4
07/03/2018

Smart and professional hotel within 2 minute walk of the river in central Stratford-upon-Avon. The hotel is immaculately clean throughout. Quiet, and with very soft, comfortable beds! Some of the decor in the room is a little dated, but not worn or inappropriate at all. Service at Reception was polite and professional. A really good value gem in an excellent location.

"21st birthday stay"

4
06/03/2018

A very good location, car park a real bonus and wonderful staff. Rooms - we had a family and single - were spotlessly clean but dated - and could do with a makeover The double bed was very uncomfortable unfortunately, dip in the middle, and pillows of very poor quality We ate in the restaurant that evening - food was lovely but restaurant lacked any atmosphere which was a shame - slightly dimmed lights and background music would make it much more appealing Breakfast was lovely and again good service I'd stay again if in the area

"Wonderful Birthday/Wedding Party Experience"

5
04/03/2018

We attended the Grosvenor Hotel for a friends Birthday and Wedding Party. On arrival we were greeted at reception by friendly and helpful staff. The Function Room was a generous size and beautifully decorated and presented. The bar had a well stocked supply of good quality drinks at very reasonable prices and bar staff were smartly turned out and were friendly and helpful providing swift service all overseen by the bar manager who gets a special mention for his excellent customer relations. The Cloakroom and toilet facilities in the public areas of the hotel were very modern and exceptionally clean. In all a fantastic evening and party experience thank you.

"Super Weekend Break"

4
03/03/2018

Hubby and I had a lovely weekend stay here during half term break. We asked for a room on the second floor and were given a lovely dual aspect room which let in plenty of light and fresh air. The bathroom was light and bright too but maybe in need of an update, which didn't bother us as everything was very clean and serviced well. The room was in a perfect location for us, being nice and quiet and a lovely comfortable bed. We stopped regularly for a drink (or two) at the bar before going out on our travels, or when we returned before retiring to bed. Really good hotel, in a great location for a short visit to lovely Stratford !

"Wonderful afternoon tea"

4
26/02/2018

First visit to hotel to enjoy a delicious afternoon tea with a chocolate fondue to savour. This was at the standard of the famous Reid's hotel and the service was very professional. However it did not have a great atmosphere although spotlessly clean. It struck me more of a business client base, easy parking in the centre of the town.

"Comfortable stay in a convenient location"

4
26/02/2018

We stayed at the Grosvenor for one night recently when travelling to Stratford to see an RSC play. The hotel is very well situated a short walk from the town centre. Car parking at the hotel was easy, but a £3 charge is levied for this. Our room on the ground floor was large, clean and well-appointed, with comfortable beds a bath/shower and tea-making facilities, although the decor could have done with a refresh in places. It was easy to regulate the temperature of the room via a thermostatic valve on the radiator and the room and surroundings were quiet. We did not partake of breakfast as we were travelling on a budget and this one meal would have added nearly £15 each to our bill. However it was a very short walk into town to find a more reasonably priced alternative. All in all, the hotel offered good comfort and facilities for a reasonable price and in a location which was just a short walk from Stratford upon Avon's theaters and other attractions.

"Fantastic city break full of history "

4
26/02/2018

We visited we another couple for a city break. We stayed at the grosvenor hotel and the location was fabulous. The best western Grosvenor was a little dated and basic but the price was fantastic and this made up for the standard of room. Breakfast is priced at £14.95 at the hotel and parking is just £3 on site which is great. The hotel is less then 5 minutes from the centre of Stratford and it's great history. The choice of shops , restaurants, coffee shops and bars is fantastic too. You will not be disappointed at all with the range to suit ALL budgets and tastes. We had a lovely walk along the Avon and stopped off for drinks on the way back to town at the Dirty Duck pub , all bars seem to have so much history and character!!. Do visit for a great step back into the historic world of Shakespeare and Stratford upon Avon.

"Location location location"

4
22/02/2018

A very modern looking reception area that puts you immediately in the frame of mind you've hit gold, however this does not extend to the room which was tired. All clean and warm but little things just knocked down the rating - no lock on the bathroom door, spoons in tea set were stuck together and unwashed, sounds of cistern or running water went on all night - looking at the photo of the room used on tripadvisor suggests alot higher standard was available to what we had. However... This overnight stay was all about a two day tourist smash and grab to experience some history and culture with my 10 year old. We picked up a night here with breakfast online for just £83 which is very competitive for the area and the location was perfect. Everything you want is within walking distance (sheep street for food, drink and tourist attractions, cross just 2 roads to get to the theater, 10 minutes walk for Shakespeare's pad, magic alley, MAD museum and the same distance in the other direction for the butterfly farm... please read my reviews on all). Only things you need to consider: * Do pay for the breakfast and plan ahead - being a get up and go family this was never in question but having got up and gone, Stratford simply doesn't open until 10am. A tasty full English and yogurt we were on the streets by 9am to find everything was shut. Except "the works". My advice is simple, have breakfast in the hotel and take your time eating it. Don't bother leaving until 9:45am! * Parking your car is £3 - annoys me when hotels do this but they were happy for it to be a full 24 hours and we didn't collect our car until many hours after we checked out. And reading other reviews, guessing £3 is alot better than having to park down the road. * As always, grab the leaflets in reception. The vouchers inside (and some simple web surfing) saved us a fortune at the tourist places.

"Birthday treat"

2
19/02/2018

Stayed here to go to the theatre as part of a birthday treat for my husband. Had a thoroughly enjoyable meal in town and a great night watching Twelfth Night at the theatre. On returning to the hotel we decided to have a drink before bed. Yes I know hotel prices are a little higher than pub prices but honestly £3 for a small cranberry and soda. Surely this is a ridiculous amount to pay?Even my husband ‘s half pint of lager was cheaper. Be warned folks. We won't be having any more drinks here.

"Birthday treat"

5
18/02/2018

Stayed with my friend on Friday Night Room was lovely and clean, decor good Eat in the restaurant, food lovely Staff all friendly Breakfast good Only downside was the car park was full so had to park in a car park down the road Would definitely stay here again.

"Very convenient for town centre. Spoilt by interrupted sleep."

3
18/02/2018

Hotel seems to have had several extensions with myriad corridors to the bedrooms.. Booked two rooms for one night, a twin (164) & a double (178 (5ft bed)). Both rooms clean and met expectations. The bathroom in the double room was small and the extractor fan didn't work and looked to have been turned off at the isolator switch set in the ceiling. Made for a very steamy room. The twin bathroom was much bigger with fittings to help the disabled. Sleep in the double room was very difficult with the banging of a door somewhere at approximately 10 minute intervals. Rang reception at 1 a.m. and the banging was stopped straight away only to return a few hours later but at least with longer intervals between bangs. The staff were all very friendly and helpful, especially in the bar where the two men were really good and Bran....? was particularly helpful. ( My apologies to him for not properly noting his name.) If we stay there again we would take ear plugs!

"Somewhat disappointed"

3
17/02/2018

As a party of four we had stayed at the Grosvenor on a previous occaision and enjoyed our stay. As this trip was a special 60th birthday treat for one member of our party together with seats at the RSC to see Twelfth Night we were looking forward to returning to the hotel. However, this time despite booking one double and one twin room through Booking.com we were allocated two double rooms - the hotel was not able to switch one double for one twin room. We were allocated rooms on the first floor; there is no lift and the stairs are narrow and fairly steep. We did not eat in the hotel so cannot comment on the restaurant. The hotel is ideally located for the RSC. The room numbering on the first floor seems odd - somewhat back to front with for example room 280 nearer to reception than 270. There is also a charge of £3 per dqay for residents using the hotel car park - I have not come across a hotel that has a separate charge for parking any where else.

"Amazing location with parking"

5
12/02/2018

We stayed here as a group of 6 ladies meeting up after many years. The staff were extremely helpful and friendly. The hotel was clean and nicely presented and the room was comfortable and a good size. The breakfast was fantastic- excellent selection of hot and cold items, freshly made tea and coffee. Location is perfect...easy walking distance into the centre of Stratford.

"Like that famous TV Show. (Fawlty Towers)"

3
11/02/2018

A bit like Fawlty Towers.... Booked a bedroom for 3 people. Assured it was 2 doubles and a single. Great. Checked in.... 1 double and a single. When questioned it were made to feel like very dodgy characters for asking for the rollaway bed to be made up. Asked to show our booking reservation "as there are four of you in here and the reservation was for three". No. No there are four. Just quite rude really. Hot tap didn't work in our bedroom. Had to turn the other tap the wrong way to switch it on.... Wifi isn't worth connecting to. Staff at breakfast need diplomacy training.... Other that that.... great location! Oh. And parking is an additional £3 and the car park is pokey.

"Excellent value for money"

4
10/02/2018

Booked for a 1pm afternoon tea with a Travelzoo voucher. Welcomed by nice receptionist and waiter. Choice of teas but only filter coffee in deal. Lovely room at front. Quick service. 4 finger sandwiches each, crustless, salmon, egg, cheese/ tomato and cucumber. A fruit scone with jam and cream, very nice and buttery and warm. A tiny chocolate cake, a fruit muffin type cake and a maceroon. A small Panna cottage. Then a chocolate fondue with tiny dounuts, marchmellows, pineapple and strawberries. Wow, certainly had our money's worth!! £15 for both of us! Will go again.

"two day stay"

5
05/02/2018

had a very nice stay at the hotel.has an old world charm.the room was clean and comfortable..good clean bathroom.had a kettle for morning tea and coffee.very close to the old town and and walking distance to most of shakespere attractions..night staff was very helpful.glad i stayed here..

"Good location, nice building"

4
04/02/2018

Excellent location close to theatre and tourist attractions. Nice old building but with modern facilities, rooms clean and fine for a short stay. £3 charge to park for a day, we were able to park on arrival at 11.30am and check-in later.

"Lovely, relaxing stay"

5
30/01/2018

Just got home from a couple of days away with my husband, in Stratford upon Avon where we stayed at The Grosvenor hotel. The room was spacious and clean and The shower was better than any other hotel we have stayed in. The staff were all very friendly with warm welcoming smiles. There was plenty room to park the car in the hotel car park fot a small charge. The lounge area was pleasant to sit and have a drink and just watch the world go by. We would definitely stay here again.

"Bedbugs!!!"

1
26/01/2018

I stayed in room 263 last night, absolutely horrified to see a bed bug crawling across my pillow after being bitten on the elbow. When I pulled the bed out, I found rubbish behind it! I will never go near this hotel again!

"Afternoon tea"

2
24/01/2018

was so looking forward to this treat which was a gift and had taken a friend, started well, was led into an empty dining area which was ok, no table linen which i thought was a bit unusual for afternoon tea in this type of hotel, we were handed menus which listed the afternon tea which included a fondue , chose our type of tea and then after about ten mins the tea arrived, the sandwiches were lovely and the cakes great, although scones were a little dry but i think its difficult to achieve a perfect scone. The waiter came and checked on us twice and said to let him know when we were ready for the fondue, when he came a third time i said we were ready and off he went then we waited.... and waited .... and waited.... after waiting for almost an hour and couldnt see a waiter we left, sadly not having experienced the fondue so what had started well ended very disappointingly.

"Great Location"

4
24/01/2018

We booked this hotel as we managed to get a very reasonable deal, and having been here before for afternoon tea I knew it had a great location. We checked in about 1pm, we managed to park in the rear car park, which costs £3 for the 1 night stay, the car park gets very busy and we managed to get the last space. We then dropped our bags in the room and walked to the centre of Stratford in about 5 minutes. The rooms are fine, they are not going to blow you away but they are clean and tidy, slightly tired but ticked all the boxes for our trip. Breakfast was nice enough, there was a choice of cereals, fruit, yogurt as well as the usual full English items. One of the members of staff, Mia, who was helping serve breakfast was so lovely. She definitely brought come sunshine to a morning which (weather wise) was rather grey and gloomy. Overall we had a very pleasant stay.

"Good quality 3 star - with one issue"

3
22/01/2018

This is a nice hotel in a great location with parking and good food. Breakfast was great and I had a lovely dinner with a reasonably priced glass of wine. In places, the hotel is in need of a refurbishment. The roof in my bathroom showed some damp and the fixtures were tired and in need of modernising. That said, my room was comfortable, but cold when I arrived as someone had turned the radiator off. Reception arranged for a plug in heater which solved the problem. I had two good nights sleep and £3 a night parking is good. The only thing that disappointed was the attitude of one of the reception staff. She was surly and rude several times to people I happened to be on a course with (but didn't otherwise know). Parking in some places is very tight and it can be extremely difficult to get out, even with a reversing camera, because spaces have been marked for parking when a normal sized car would be unable to reverse and get out without hitting other parked cars. Luckily I have a small car or I'd have been stuck! The receptionist had an attitude earlier when one of the people in front of me asked if it was a problem to leave the car for an extra hour as our course finished at 3, but she'd insisted we leave at 2 (the latest check out time). We were happy to pay for an extra hour and couldn't quite see how an entire hotel's worth of guests would descend in that first hour but we spoke with our course provider who spoke with someone on our behalf and negotiated the extra hour as they use the hotel quite a bit. However, I encountered rudeness from the same lady when I had to leave early due to illness and couldn't get my car out for fear of hitting a 4x4 parked in another space behind mine, or one next to me. I went to ask for help and she was aggressive and said "I did tell your group to leave" as if it was my fault a car had parked too close across the back of mine leaving a very tight turn - even for my tiny 108! It was before 12 so I was well within my rights to still be parked and I was moving my car before the time she had an issue with anyway, thereby freeing up a space for a new guest! I certainly wasn't rude to her so her behaviour was unprovoked and unfair. I also explained I wasn't well and just desperate to get home. I was clearly upset. I have nothing but praise for the other member of staff who then showed the right attitude and offered to help me and came out. She reflected the quality of the rest of the staff I encountered. Pity one person can make such a bad impression. A good hotel which is in a great location for the Theatre.

"Afternoon Tea...Yummm"

4
20/01/2018

Have just returned from a trip to Stratford and feel I have to commend and recommend the Afternoon Tea at the Grosvenor. We weren't staying at the hotel but had a voucher for afternoon tea there. We entered from the rear and noted that paintwork etc. looked a bit tired, having said that the staff were anything but tired! They were really efficient, kind and courteous. The star of the show however was the Afternoon Tea itself - delicate sandwiches, the best scones we have tasted in a long while, moist fruity buns and a lemony-lemon posset....& just when we thought we couldn't eat any more a chocolate fondue with marshmellows and pineapple appeared on our table (& it would have been so rude to leave any of it, wouldn't it?). Our waiter was brilliant, attentive and kept us lubricated with a slelection of teas - thank you. All in all, a wonderful way to spend a freezing afternoon in Stratford, just a shame there are no table cloths

" Theatre visit"

5
19/01/2018

Always love staying at the Best Western Hotels, good standard, welcoming, friendly and efficient staff. When I asked for some extra milk portions I was given a jug of fresh milk, it's the little things that count!

"Afternoon tea"

2
16/01/2018

Having been bought a voucher for afternoon was really looking forward to going with a friend. how disappointing, the sandwiches were ok, I asked for a plain scone, they didn't have any....and the fondue didn't arrive...we had already been sat there for an hour and a half. definitely not worth the money and wont be going again. Shame really as I and Stratford born and bred and they wont be getting any busy from me or any referrals..

"Does Everything Really Well"

5
13/01/2018

A proper, really well run 3 star, which, as a result, is miles better than those awful 4 stars which actually are 3 stars. Great food, good wifi, excellent price and comfortable beds. Good shower and good sized bath as well - quite frankly, this place wants for nothing. Enjoy....

"Christmas break made special"

5
02/01/2018

This hotel is just perfect all year round but was especially beautiful for us over Christmas. There were beautifully decorated trees in the foyer, the bar, the restaurants, making it feel such a special Christmas break for us after such a busy working year. It has such a relaxing atmosphere. Our family room was very spacious and comfortable. The staff were lovely, especially the restaurant staff, where we enjoyed the delicious freshly cooked and well stocked breakfast. This hotel is perfectly situated for a very short walk to the RSC, the pretty town centre and the river Avon. The hotel car park is such a bonus too, you do have to pay £3 for 24 hours.

"New years eve break"

3
01/01/2018

Booked a 2 night break for new year as we love Stratford upon Avon and are frequent visitors. . We have stayed here twice before so we knew what to expect ... so we thought..but this vist was really disappointing we have stayed in most of the hotels in Stratford ... On checking in we were given room 272 on the second floor..it was awful ... never had a room as bad as this one for what we paid it was really dated bathroom was very small with all different coloured tiles looked like something from the 60s.. nothing like what's advertised .. no shampoo or conditioner. . Etc View out the window of the bins and dirty linen. We were really disappointed. .As the downstairs of the hotel is quite nice with good decor.. The staff are lovely and the breakfast are good but unfortunately due to awful room I wouldn't stay again.

"No sleep"

1
31/12/2017

Our room was in between stairs and a cupboard. Both of which were very noisy, also a fire exit or main door for the room cleaners to use. Bang bang bang, along with the noise of them draggin cages. We paid £85 for a nite, it was cheaper then premier inn but still expensive for wat it was. The bed was uncomfortable and woke with back ache. They had nice biscuits. And clean enough. Won't be staying again.

"Great location"

5
29/12/2017

This is a great hotel to stay in when visiting Stratford-upon-avon. It is a 10 min walk to Shakespeare's Birthplace and the old centre of the town. The special offer on two sirloin steaks and a bottle of house wine for £25 is excellent value as was the breakfast for £10. The staff were all friendly and helpful. All in all very good value for money.

"Warm room would have been nice"

3
24/12/2017

My wife and I stay at this hotel between 2 and 3 weekends per year using my Best Western rewards points to pay. On previous visits the rooms have been average or above but on this occasion the room was very small and cold. There was a radiator but it didn't give out enough heat. I mentioned this to the receptionist on checking out but she just smiled and didn't seem interested. I spend a good few thousand pounds on Best Western hotels each year (Granted not this one but they still get paid) so expect a decent room. I booked at least six months in advance. They also charge £3 a day parking for residents and non-residents which is a bit naughty in my opinion. The Hotel is situated a couple of minutes walk from the town so is ideally placed.

"Excellent hotel"

5
23/12/2017

We stayed at the hotel in December. We have a young son and all the staff were excellent with him. We always stay at this hotel when down in Stratford. Very pleased with the overall stay at the hotel.

"Very good hotel, price and location"

4
18/12/2017

We have stayed here before and had no hesitation booking again for a night in Stratford. Warm and friendly check in. Clean spacious room. Very attentive staff. Location is great for the town centre. Breakfast is buffet and really good, loads of choice even vegetarian option that pleased my wife. All in all a great experience. And we will definitely be back

"Handily placed"

4
18/12/2017

We love returning to the Grosvenor Hotel at Stratford upon Avon. The hotel is conveniently placed at a short distance from the central shopping/tourist area, and the Royal Shakespeare Theatre. The service is excellent at the hotel. The staff are very helpful.

"Comfortable place to spend the night"

4
15/12/2017

Spent one night on our way to Cambridge. Check in was hassle free and the room was ready when we arrived. A good sized room for the 3 of us. Beds were comfortable. It is near the centre of town within walking distance so it made more sense with free parking on the premises too. Would visit again next time in Stratford.

"Great location"

5
10/12/2017

Clean hotel, great staff very obliging, food excellent as was the service, relaxing atmosphere, we really enjoyed our break, room was quiet thankfully as there was a Christmas party on, always Ways remember to request a room far away from the venue, quick check in, lovely breakfast plenty to choose from

"Disappointing"

2
10/12/2017

Having booked to stay some months earlier, we were contacted a week before our scheduled visit to be informed that there would be no hot water or heating from 6.00 am on the morning after our booked night. We were told that we could cancel our booking and stay elsewhere. Try finding a replacement in Stratford so close to Christmas at short notice! It did not prove possible to find an alternative. I realise that maintenance has to be done, but it was unfortunate. When we arrived, we checked in and went to the lounge to have a cup of coffee. The machine was not working properly and we had to wait for ages before a miserably small cup was produced and we were charged £7.40. When checking in, we were told that due to the maintenance work and lack of heating/hot water, we could have the mini bar contents as complimentary. When we got to our room late that evening, we found the mini bar had one bottle of water and a Kit Kat chocolate bar as contents. The only saving grace about our stay was the excellent breakfast and delightful young lady who served it.

"Dirty, dated and unresponsive staff"

1
09/12/2017

I stayed here for two nights while visiting the Stratford-upon-Avon Christmas market. The hot water tap in the bathroom sink couldn't be turned on and the television didn't work. After returning to my room after the first day, I saw that the bed had been made, but the wastebaskets hadn't been emptied and the bathroom hadn't been cleaned. I complained to the front desk and they apologized, but said that housekeeping had 'gone for the day'. They sent someone up to leave fresh towels and empty the wastebasket. I certainly wouldn't stay here again and don't recommend this hotel.

"Nice break away"

4
08/12/2017

We stayed for 1 night on B&B to visit the Stratford Xmas Victorian Market which is a must! All the streets are closed to cars and have stalls everywhere. We've stayed at this hotel before so we know the location, bar area and breakfast are great for a weekend. This time thought I'm surprised to say there were 2 things that could have been better. The breakfast before was on the right in the room. Now it's in the conservatory. They have squashed the breakfast serving dish things on to 2 tables which means there's no where to put your plate when serving your breakfast. I lifted the lid up on the beans and the lid was so loose it came off! They need to get new serving things or spread it out over 3 tables. If you were an older person you would struggle to hold your plate, open the lid and serve your choice as the lids don't stay up on their own. 2nd problem. We were on a ground floor room 170. Fine but there were no blinds on the bathroom window only a thin net curtain. A blind would give a lot more privacy! As out that window you can see exits and bins! Also 2 of the window latches were very wobbly. They locked ok but if someone was outside and pulled the window with force you could get in! These 2 things are things that can be repaired easily but would make a difference to people's stay.

"A good base for our trip. "

4
06/12/2017

The Best Western Grosvenor Hotel, is a good base to explore all that Stratford upon Avon has to offer. I was part of a group of nine. All our rooms were quite different in size and look. It's a little tired in places, mainly the rooms, but the main areas were pleasant. Staff very friendly, and the breakfast was excellent.

"Christmas shopping"

4
06/12/2017

This hotel is ideally situated for wandering round Stratford on foot. The room was very comfortable, lovely bathroom, comfy bed. Just one complaint about getting to room 124 - you have to go up a flight of stairs along a corridor and then down a flight of stairs no lift - a nuisance if you've left something in the car! However the staff were friendly and the breakfast was excellent.

"Let down"

3
27/11/2017

A nice Hotel let down by some staff not caring, no empathy or understanding. Also, a hotel of this standing should today have a lift. A car park used by shoppers and anyone who wishes to use it, when full hotel guests have to pay at multi-storey car parks and carry luggage across a busy road, disabled parking is usually taken up by non-disabled parkers despite the area being clearly marked, the hotel takes no action when they receive complaints

"Lovely afternoon tea"

4
26/11/2017

Visited 26th November with family including children for afternoon tea and had a lovely time. The resturant, bar area and toilets were very clean and tidy. Staff were very polite, helpful and attentive and very welcoming. The afternoon tea was delicious. Great choice of teas and a good variety of sandwiches and yummy cakes. The kids loved the fondue and loved being apart of the afternoon tea.

"Anniversary "

4
26/11/2017

Spent weekend for our 1st wedding anniversary. Stayed in a junior suite which had 'interesting' decor and furniture. Very comfortable bed with no evidence of being two singles fixed together - topper did a great job. Few small hiccups in refurbed bathroom which they will address, like bath chain too short so when you moved the plug got pulled out . Big noisy party in restaurant on Friday night so ate in the bar. Food was really good and a reasonable price. Didn't cater well for gluten free though - could only offer bread and not rolls and desserts weren't very exciting - 'we can take the xyz off'. Would certainly go back.

"Never stay here!"

1
24/11/2017

This was the worst room I have ever stayed in. The room smelt stale, there was a lot of mould in the bathroom, the toilet wouldn't flush (we had to fill the rubbish bin up with water to flush it) it was very hot and it was nothing like the photo on the website. When we went to complain we were treated with disdain and contempt from the reception staff who spoke very poor English and were told the hotel was full. But the worst was yet to come when we arrived home to find our credit card had been charged much more than the booking.com confirmed price. Emails to the General Manager met with no response until we contacted Best Western Head Office, then he only responded that the rooms were going to be refurbished next year! After six weeks and many more emails and threats he finally agreed to refund the overcharged amount

"Afternoon tea"

4
24/11/2017

We had a lovely afternoon tea today at the hotel, the food included sandwiches, cakes and warm scones, friendly service and good food, worth a visit , reasonably priced. Good central location with own parking. Well fitted out hotel

"Hotel review"

4
21/11/2017

In excellent location. Very close to centre. Great breakfast Excellent scrambled egg.. Room clean & tidy but needs updating. Work was being done on some areas so think they are updating. Bar & restaurant great

"BITTEN ALL OVER"

2
21/11/2017

Stayed here 2 nights, 28-29th Oct. Room very tired condition ( my wife complained). After second night, I found myself covered in itchy bites all over top half of body. Thought it was a mosquito so we checked out. Later in day realised I had 23 bites that were definitely not mosquito.Phoned hotel and was asked why I hadn't reported them before checking out and maybe it was an allergy! That was the last communication I have had with the Grosvenor Htel. Best Western, the umbrella company, although sympathetic, told me that the hotel could find no sign of infestation. Our booking company, TravelZoo was excellent and refunded our money promptly. A week later, bites were inflamed and hard. Was put on a course of strong antibiotics. Finally they are beginning to die down. Draw your own conclusions! PS Nice breakfast, though.

"Stayed two nights, it was ok"

3
19/11/2017

Stayed here for business, it is ok, cheap and cheerful, handy, ok breakfast, rooms need updating, I think they are going through a slow refurb. Bar needs livening up, no one in there. Rooms very dated, showers need upgrading, staff are friendly.

"Just okay"

3
18/11/2017

We stayed at a Best Western in York earlier in the year and assumed the same standard would apply but it didn't. The staff are very obliging and friendly but the hotel itself is basic. Our double bed was in my opinion very small compared to modern hotel standards. It was however comfortable and clean. Our room was not made up after our first nights stay. I didn't even expect clean towels and I was happy enough to make our own bed but it was annoying to see that our empty drinks glasses had not been taken away nor had the tea or coffee been topped up (which was as sparse in the first instance). My husband went to the bar on the Saturday night and asked for an Irish coffee which they did not know what it was or how to make it. He described it to them and he was given an Irish coffee of sorts. My double Baileys was he smallest double I have ever seen. My sons J20 was fine but the whole affair set us back £16! The breakfast was good. Nicely cooked and plenty of choice.

"Short Break"

4
16/11/2017

Excellent location only a few minutes walk into Stratford Nice hotel our Executive room was very clean and provided everything we needed but looked a little tired in places especially in bathroom . This did not spoil our stay Would be happy to return again

"Great Location"

3
15/11/2017

Staff was very nice and helpful. WiFi was very slow and most of the time couldn't get the signal. There was no elevator. We carried our luggages to the second floor through a narrow staircase. Room was dated and tired but the price was reasonable. The location was great, 10minutes walk to town center. The breakfast buffet was excellent, I really enjoyed it. Overall, it was nice experience.

"Centre of town"

3
14/11/2017

Hotel is adequate very close to town . Clean enough. staff not very freindly. Room a bit dated .fire alarm went off a few times in the morning no one told us it was a false alarm or apologise for inconvenience they just didnt say anything which we thought was a bit unprofessional

"great hotel"

5
14/11/2017

Visited this hotel for a weekend brake and found the staff very nice from the moment you go in front desk are very nice we went on a bed and breakfast deal .Are room was nice and clean fased the main road that was very busy but with the window closed couldnt hear any noise from the traffic,had a good sleep in a comftable bed. Breakfast was good and kept warm staff where nice and helpfull.The only problem with the hotel is the parking it tends to be full but managed to park on the whole a nice stay

"Worth a Visit"

4
11/11/2017

Lovely hotel in a great position just two minutes from Town Centre. Very experienced polite staff, good rooms which I am sure must have recently been refurbished together with a lovely bathroom. Breakfast was excellent, and on-site parking an added bonus. We would definitely like to return to the Grosvenor in the near future.

"All a bit meh"

3
07/11/2017

First impressions were really favourable. The foyer and bars looked great. We were given a room on the first floor. No lift. OK if you're able bodied but disabled people or those with mobility issues struggled. The stairs and corridors were like labyrinths and having reached our room at the very end of the corridor tucked away in a recess, discovered that we were in some sort of annex which faced a very busy main road. The noise was incessant. As we were there for one night only it wasn't a real issue but any more would have caused a problem. Returning to the hotel after a lovely day out in Stratford we decided to go to the bar for a night cap at 22:45. We were only allowed one drink. What!! They closed at eleven'o'clock, on the dot, no last orders shouted, just pulled the shutters down and turned off all the lights and left everyone in the dark. Is this what the hospitality industry has come to?

"Wedding Venue"

3
06/11/2017

Attended a wedding at this hotel. Lovely setting and food was delicious. Sadly the bar does not sell crisps or nuts and when faced with a few hours between the day and evening party guests were considering going in to town in search of snacks! The evening reception was held downstairs. There was no lift, just stairs and having to use crutches this was difficult. The toilets were upstairs making that a long and difficult journey! Ruined a lovely day.

"Good Enough for a One Night Stay"

3
01/11/2017

Stayed in Stratford with a group of friends and chose the Grosvenor as it had parking and close to the town centre! Room was pricey but clean and comfortable whilst being more than a little faded (especially the bathroom). Good breakfast went some way towards justifying the money spent

"Could do better"

3
30/10/2017

Firstly we found the bar staff very awkward and not very polite. On Sunday evening when we went to the bar at 10:25pm we got "You can only have one drink and make it quick" The bath in our room,162,was very decaying around the taps and worsted of all no bath mat so was very slippery and dangerous when having a shower. The bed was very comfy though with a nice Breakfast

"Great all round "

4
30/10/2017

We stayed here for one night last Saturday. Very central and within easy reach of the town. Parking limited, but we arrived around 12 & after a short wait got a space, costs £3 for 24 hours, which is common in most hotels in this area. Check in easy, very pleasant receptionist. Room on ground floor, not as requested, but it was away from function room, so part of my request was met (as there was a wedding this weekend, I read previously that it can be noisy). The room was clean, with all you needed but very small, that didn't matter as only showered and slept there. Good mattress and spotless bedding. Clean bathroom, fluffy towels, any forgotten toiletries can be requested and are complementary. The bar area is new and comfortable, just had a drink there so can't comment on food. Breakfast was lovely, all the usual fayre. Staff were so pleasant & friendly. I am somewhat surprised to read the negative reviews, as we had a comfortable stay and will definitely return. Thank you The Grosvenor.

"Nice hotel"

4
26/10/2017

My wife and I enjoyed a weekend break with friends in Stratford. The Grosvenor is very centrally placed near the town centre and various attractions. It is very comfortable and has several areas to relax and enjoy either a meal (some excellent offers available) or a beverage at the bar. The breakfast room is large enough to cope at busy times (there was a wedding on during our stay but it didn't affect our stay at all) and the choices for breakfast are excellent. The beds are very comfortable and the rooms, although somewhat small, are well equipped. Bathrooms are good too. The hotel is a bit tired overall and in need of a face lift which I understand is planned for next year. Good value though and I would recommend it, particularly the rooms towards the rear of the hotel which are quiet.

"Autumn break"

4
25/10/2017

We have just return from our 3rd stay at the Grosvenor Hotel. Since our stay in April the bar has been updated, now looking modern clean and spacious. Our executive room was a good size comfy and very clean. We enjoyed the breakfast which was of a very good standard offering something for all tastes. We found the staff polite and friendly. It is just a short stroll to the town and main attractions. A very enjoyable stay.

"Afternoon Tea"

1
24/10/2017

Shocking service and very basic food. Just been here today to treat a family member with an afternoon tea and the two ladies were unwelcoming and spoke very broken English. The food was very basic cheese & tomato sandwiches & egg mayo with no salad or garnishing of any kind. I asked for a hot chocolate as I don't drink Tea or Coffee & was told they don't have any. The cakes were clearly shop bought & pretty poor. We waited 20 mins & then has to ask for the last course only to have a heated debate with the waitress that we ordered the luxury afternoon tea & not the traditional, the waitress then disappeared to ask the reception staff only to return & get our next course, no apology from her or sense that she was bothered at all. I would not recommend this hotel for anything! The lounge lacked atmosphere & still reeked of paint from the renovation. Do not waste your money by booking at this hotel.

"A 4 Night Stay with a Group"

4
22/10/2017

My wife and I stayed at the Grosvenor with our coach party for 4 nights last week. We thoroughly enjoyed ourselves. The hotel is clean and comfortable and our room was quiet. Some of our party did say they were aware of the traffic noise from the main road outside the front of the hotel. The food at dinner was good although a little limited in choice. Breakfast was excellent in choice and quality. As for the staff, well, they were superb and really made us all feel so welcome. They were friendly, attentive and very efficient. Thank you all for making our stay so enjoyable.

"Decent hotel"

3
17/10/2017

Stayed at the Grosvenor for one night and didn't spend much time in the hotel as we were out for the evening. The room and bathroom was decent and clean and staff we spoke to we're friendly. It was really hot in our room even with the radiator off and window open - but that might be a good thing for some people! Was really close to walk into the main streets of Stratford.

"Really shabby rooms "

2
15/10/2017

We stopped here as the photos looked good of the rooms very disappointed The rooms are really old and tired definitely needs revamping and certainly not worth the money. Expected more from a Best Western

"Lovely relaxing trip"

5
13/10/2017

Lovely room, spacious and clean, nice hotel in a great location, easy to walk into town. Bar was closed for refurbishment but refreshments available in another area. The car park was small and there was a conference but we did manage to get a space, cost £3 per day but think this is quite common in Stratford. Breakfast was very nice We had wanted to visit Stratford upon Avon for some time and it didn't disappoint. Easy trip from Birmingham Airport and many beautiful villages in the surrounding area. Would stay here again.

"afternoon tea"

4
11/10/2017

went to the Best Western for deluxe afternoon tea, it was delicious, sandwiches, lots of cakes & scones, to finish with a bowl of fresh fruit & a chocolate fountain. Good choice of teas. Would definitely recommend this hotel.

"Nice but confusing"

4
09/10/2017

Stayed for 1 night with my wife. Hotel itself very nice and the rooms were a good size and clean and very good. The only issue we had was at the time of our visit there was some decorating work being done so several corridors were closed. The layout of the hotel is very confusing and there was no additional signage up to tell us which sections were closed and several times we would follow the reception signs only to encounter red barrier tape halfway and be turned back, in the end when checking out the cleaner let us out through a fire escape as we were totally baffled.

"Relaxing trip"

4
08/10/2017

Stratford upon Avon, has been on my "to do" list for a number of years. We made a last minute decision to stay at the Grosvenor Hotel, whilst there was some issue with the booking (due to site we booked with) the reception staff were very helpful and friendly, we were offered complementary drinks while we were waiting. The Hotel is undergoing an up grade so there some rooms that were not open, but this did not affect our stay. The bedroom was a basic double and for £84 was fantastic value for money, yes it needed upgrading but it was clean and fresh. We didn't have breakfast at the hotel so can't comment on the food. The car park is very small but we were lucky, I can imagine that Parking would be an issue though, as stated in previous reviews. Would I stay here again YES definitely.

"Family wedding Brilliant day"

5
07/10/2017

Went to family wedding here could not fault the place, from start to finish lovely atmosphere all day and night, although we were not only ones using hotel everything was really perfect nothing to much trouble for staff , Have booked a return stay for Victorian Xmas market in December

"Nice place"

4
04/10/2017

Stayed her for a weekend in august for my wife's birthday friendly enough if a little expensive but so is most of stratford but if it's sunny it's lovely site seeing or hiring a boat and tootling downthe river

"GLAD IT WAS ONLY FOR ONE NIGHT - GONE DOWN SINCE LAST YEAR"

3
04/10/2017

Had to wait nearly an hour for our room to be cleaned - paid car parking (£3.00) on arrival. Not a good start. Room was on ground floor at the back - no view - only a gravel path and a shed. Bedroom very dull - needed updating. Bed was comfortable. Very hot water. Bedside lamp was broken. Had a very quiet night. Breakfast was now all self service - much better - could have what you wanted. No complaints. Hotel is only a few mins walk to the main shopping street. Felt most of the staff had a 'couldn't care less attitude.' Came to see Steve Holbrook - he made up for our disappointment. Don't think will be back in a hurry.

"Worst hotel"

2
03/10/2017

This has got to be the worst hotel I have stayed in for some time. Very dated, needs a lot of upgrading and a long hard look at the cost of staying there. I have to say I was expecting a more luxurious hotel for the price paid. I am also reluctant to say that a few members of staff were not very friendly or indeed helpful. Also extra charge for breakfast of £14.95 per person is outrageous and a £3.00 charge per day for parking which is very restricted. Surely if you are staying at the hotel you shouldn't have to pay to park. Overall I would not reccomend this hotel.

"Not customer orientated!"

2
03/10/2017

This Best Western is not up to Best Western's usual standard. We were part of a coach party staying 4 nights. At evening meal times were herded into the dining hall and required to sit at tables set out in 8's and so tightly packed together that the waitresses had to reach across the table and across guests to serve food. The food was 'haute cuisine' portions from a table d'hôtel menu chosen the day before. We were offered the pre chosen dishes and had to put up our hand if it was what we had ordered, just like being in school! All members of staff on duty were foreign nationals and were very polite and as efficient as the situation allowed, but they had no authority to change the seating arrangement. The hotel hosted a wedding on the Saturday but failed mention of this when we booked into our rooms on the Thursday, so we were unable to discuss alternative room locations. Our room was directly above the function room and the celebrations continued , as expected, until midnight. The hotel was situated on the one way system and was in easy walking distance of the town and all of its attractions and amenities.

"Delightful service. Delicious Cream Tea!"

5
02/10/2017

Thank You for a really enjoyable Afternoon Tea. Delicious sandwiches, cakes, scones and mini panna cotta. Finishing with a Chocolate Fondue. Wonderful! This was a much appreciated Xmas treat from friends. A great idea. The experience was enhanced by Olga our waitress. A gentle, professional manner, with a smile which lit up the room. What a gem.

"Traditional afternoon tea."

3
26/09/2017

We were expecting to have a pleasant experience using vouchers for a Traditional Afternoon Tea - a present from my daughter. The 'Experience' vouchers were worth £35 but the tea supplied cost only £21. The tea was served in a breakfast room/restaurant that resembled a canteen- hardly a comforting surrounding. The scones were pre-buttered, cold and wet, straight from the fridge. There was not fresh whipped cream supplied. When we complained about the scones, we were told that they come either as cold or warm, depending which chef is on duty. Altogether a rather unpleasant experience

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and I am currently taking steps to upgrade our offer. Kind Regards

"In need of some t.l.c"

3
24/09/2017

Three of us stayed here for a one night break and shared a family room. When we arrived we were unable to park in the hotel car park as there was a wedding in progress and the guests had taken all the spaces. This meant that we had to find a car park, tricky when you don't know the town and where 24 hour parking is permitted. It also added an extra cost to the weekend. However, after the walk back to the hotel we were able to access our room earlier than advised when booking, which was helpful. The room was clean and was really a family suite with one double bed in a room attached to a twin room with shared bathroom. All areas were fairly clean, but the whole space was in desperate need of redecorating. The bathroom was quite neglected and the shower (over the bath) very poor. The linen and towels were very clean and the beds comfortable. Because the wedding guests were using the public bar it was too crowded to get a drink, which is irritating for other paying guests. The staff were friendly and helpful and when we returned to the bar after a walk round the town it was a pleasant place to sit. Breakfast was adequate with ample choice, though we were disappointed that all elements of the full English were luke warm which didn't make for great eating. It was also difficult to get a table because the hotel was quite full and of course on a Sunday everyone tends to arrive for breakfast around the same time. On the plus side it is in a great location and once parked everything else in the town could be done by foot.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thanks for your review. I would like to apologise for the troubles and frustration that you experienced. I want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better. Kind Regards

"Never go in a large group"

1
22/09/2017

The hotel is clean & tidy. Breakfast is good, but dinner is disastrous. Sat on tables of ten in rows, no room to move. Meals are decided in advance then changed at the last minute. When the food comes the staff shout out and you have to wave if you remember ordering that particular meal. Absolute chaos! If someone can't remember and take something else you can be left without a meal, then have to wait while they prepare another. The portions are very small and you leave the table feeling hungry and stressed.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and I am currently taking steps to upgrade our offer. Kind Regards

"Disappointing"

3
22/09/2017

We have stayed at this hotel 3 times now and have always been pleased with the experience, however we were very disappointed this time. We stayed in room 168 which was ok but was really let down by the state of the bathroom. The bath panel was coming away, there were 2 large holes in the skirting board and the shower was difficult to use. The water was so hot and hard to regulate that it could have caused serious harm. The hotel looks tired and in need of refurbishment. Breakfast was ok and staff friendly. We would like to mention Matthew the night porter who responded very quickly when my friend needed medical help.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade all of our facilities. I will ensure Matthew hears of your kind comment. Kind Regards

"I'd never use them again"

1
21/09/2017

Stopped at this hotel for our wedding anniversary. Was told we had to pay for parking, wasn't informed there was a wedding going on and had the room near there function room so heard the disco till midnight. The room was air conditioned and the unit stood in the corner like the size of an American Freezer making a noise till i turned it off.. Room was dirty with bits of food left on the floor. This cost £150 i would have had a better room at a travel lodge. Got refunded £85 spoilt the weekend I'd never use Best Western again

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again. Kind Regards

"Afternoon tea ... very disappointing! Go elsewhere"

2
15/09/2017

This was a gift from our son and was extremely disappointing. Sandwiches very very cold, obviously straight from the fridge, fillings very meagre and utterly tasteless. Scones were dry and tough, no way homemade! What I thought was clotted cream was a greasy cold salty substance that I can't believe ever came from a cow. Macaroons were pleasant but minuscule and the mini cakes were sweet and synthetic. The waitress was very sweet and the service good but the food was appalling and we certainly won't be making a return visit or recommending it to anyone else. All in all a very disappointing experience.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thanks for your review. I would like to apologise for the troubles and frustration that you experienced. It is very disappointing that you did not enjoy your afternoon with us.,as we have great plans with regards to our venue and our offers. Perhaps if you contact me I would be very happy to discuss things further with you. Kind Regards

"Trip to see Shakespeare play"

5
14/09/2017

Excellent hotel close to the RSC and the town centre. Good value for money. 10 /15 minute walk from train station. Going back to Stratford upon Avon next year, will definitely stay at the Best Western Grosvenor Hotel.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your stay with us and for sharing your experience with others. I was very pleased to read you enjoyed you stay with us and look forward to welcoming you back. Kind regards

"Average tea for two"

3
13/09/2017

Used a voucher for a De Luxe Afternoon Tea. It was served promptly and the pot of tea itself was lovely and so were the drinks that we weren't asked to pay for! The food was filling and plenty of variety but the cakes were as let down. Lovely afternoon but won't repeat the exercise at this venue.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thanks for your review. I would like to apologise for the troubles and frustration that you experienced. It is very diapointing to hear that you will not be visiting us again, as we have great plans with regards to our venue and our offers. Perhaps if you contact me I would be very happy to discuss things furthe rwith you. Kind Regards

"Dull hotel handy for Stratford centre"

3
08/09/2017

Booked this hotel for a place to stay as we had a birthday meal booked in Stratford upon Avon. Staff friendly. Problems on arrival when I was told that our rate (£100) did not include breakfast. I had to dig our proof that it did. Then charged £3 to park overnight but was informed that our friends could park for the evening for free. When they tried to do so they were told they would be charged. Hotel is situated next door to Premier Inn which I think would have delivered better value for money. Our 'Executive Room' was dull with a soft bed (felt old) and old fashioned bathroom (Beige with cling to you shower curtain). View was of the car park. Bar, lounge and ding room equally drab. Very clean throughout. Glad we were not charged the extra £30 for two breakfasts as it was poor. I think you would get better value and more comfortable bed in the Premier Inn. OK if I was staying one night on business but would not use again for a short break with my wife.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade all of our facilities. Kind Regards

"Good location, nice staff, very dated"

3
08/09/2017

We travelled with two other couples for a two night stay in Stratford. We were greeted well and our rooms were ready on check in which was great. The location of this hotel is great. It is in easy walking distance of the town and station is about 13-15 minute stroll through the lovely streets. The reception areas are nice although there isn't a lift that we know of and as the demographic of the hotel appears to be older people it could really do with someone to help with luggage. We saw a few people struggling a bit. The last time we stayed it wasn't a buffet breakfast and we preferred Ordering. On the first day we waited a while for tea and toast and if you want your eggs on hot toast you are likely to be disappointed. The buffet food us tasty enough but sometimes they don't replenish the bacon etc in time so you go without. Our second morning experience was much better though. Our bedroom was spacious enough but the bathroom was very dated. The taps were stiff, the bath was quite high and I don't know why walk In showers aren't fitted it makes life so much easier! Overall, we enjoyed our stay however, there are more up to date places with a comparable price so they think they need to raise their game a bit. The staff were friendly and that's always a plus.

"Better than I was expecting !"

3
07/09/2017

After reading the reviews we were a little apprehensive above staying here . The Hotel is so close to town centre that everying was within a short walking distance. Our room was clean and spacious and the staff we encountered were OK. Couldn't fault the buffet style breakfast . The bar area did become a bit overcrowded at times but we eventually always found somewhere to sit. Wouldn't hestitate to book here again for a town centre break.

"Not up to usual Beat Western standards"

2
01/09/2017

Stayed overnight with friends having been to a play at the RSC. We booked through Booking.com (big mistake). Although I had checked the booking with the hotel prior to arrival - and told them to expect 4 people - when we arrived, we were told we had only paid for one person per double room - so had to pay for an extra 2 breakfasts (making the Booking.com more expensive than if we had gone through the hotel). We were also charged to park. We had to pay everything before we could get our key. Welcome to the hotel. Not. Money grabbing and mean spirited first impressions,then! Everyone I spoke to in person or via the phone had difficulty understanding me. English communication skills were less than adequate, especially in a receptionist role. We were apparently upgraded to executive rooms as Best Western reward card holders. If these rooms were the best on offer, I'm glad we didn't have standard ones. Both our rooms had air conditioners set to 14c, so they were far too cold. Increasing the temperature did nothing, as the heating was not on, so even after turning it off at lunchtime, the rooms were still too cold at bedtime. Our room was adequate for an overnight stay, but we'd have been better off going to the Travelodge next door. The mattress was one that Shakespeare had slept in - lumpy and bumpy with collapsed springs. The decor was dated and in need of a refurb. The bathroom was clean, but the shower was poor and everything looked well worn. Breakfast was not too bad. A reasonable selection of fruit, Danish pastries and cooked items was on offer, but the use of cheaper ingredients and Bain Marie's to keep the cooked eggs and meats warm meant everything was disappointing. I was embarrassed to think that tourists from other countries would think this was what an English Breakfast was like. I seek out Best Western hotels as they are independently owned - so invariably well run by people who care for their guests. I got the impression with this hotel that the owners were out to make as much money as they could; that they weren't expecting any repeat business; and that the staff were paid so poorly that either they did the bare minimum, or they didn't have the training or skill set to deliver good customer service. Won't be going back.

"One of the worst "

1
30/08/2017

Checked in and checked out within an hour. A disgusting room- non existent mattress, droppy (dust mite ridden) pillows, stains on the wall, limescale all over bathroom tap, bed sheets not tucked in....the list goes on. Do not go to this hotel!

"Very dissapointed"

3
26/08/2017

The first thing they were worried about was paying for the parking, I found the staff to be unfriendly, the bar prices were extremely expensive which put us off relaxing with a drink in the hotel bar. The following morning we were awakened by the fire alarm at 8:30 only to find the staff having a laugh about it, no apology at all, as we checked out the receptionist took the key and never spoke a word, not even a thank you. would not visit this hotel again.

"Better than expected!"

3
22/08/2017

Having read the reviews after booking I was pleased with the afternoon tea BUT did feel that I has been short changed, I was using an Activitystore Ultimate Choice for 2 which was a gift, the afternoon tea we received was valued at £14 per person but this fell short of the value of the voucher £45, someone is making a large profit on these vouchers and it needs to be addressed! A Groupon voucher is far better value!

"Dissapointed "

3
21/08/2017

This was a lovely hotel overall last minute anniversary trip booked on the day great location and parking for £3 staff all polite and well dressed. However on the evening we tried to order food from room service but were refused by the chef due to a wedding being on in the hotel we were not even offered a sandwich just told no the chef won't do anything. I found this very dissapointing I really didn't want to dine in the dinning so had no alternative but to get dressed and go out not service I would have expected in a hotel !

"A less resilient sausage."

4
20/08/2017

If you are visiting Stratford the location couldn't be better. A short walk along the canal path takes you to the theatre without once crossing a road. The hotel staff are welcoming and helpful and as there's no lift a chap appeared from nowhere to help with our cases. It was only one flight and the luggage wasn't heavy, but the help was appreciated. I liked the size/layout/decor' of our room. It made for a relaxing stay Breakfast is taken in a good sized room and the food is 'good breakfast fare' served buffet style. The sausages tend to put up some resistance after being kept warm for a while, but on the whole the quality is fine a tasty. Thanks Grosvenor, see you again.

"Luxury cream tea"

4
18/08/2017

Arrived at the hotel early but was told we could park the car and take a boat trip or do some shopping as walking distance to town. We enjoyed the cream tea and the staff were very efficient and friendly.

"Lovely place to stay"

5
15/08/2017

Had a lovely stay just a little break for my self and my sister 4 minutes walk from town didn't eat in hotel has there was plenty of lovely places to try will stay again thanks guys for a lovely time room clean quite hotel staff helpful .

"Afternoon Tea - What a Joke!!!!!!"

1
14/08/2017

we were given a voucher to spend at this hotel for afternoon tea, what we were presented with was tiny sandwiches, rock hard scones, pieces of cheesecake ( like a product from Iceland flavourless), the service provided by the 2 ladies was dreadful, not once did they come to our table and ask if things were okay. I understand that this would have cost £16 each!, what a rip off; I know that there are many place in the area that would have been much cheaper and provided home made products. We will be making a complaint, It will be interesting if I get any feedback from management.

"Grosvenor Hotel Stratford on Avon"

2
13/08/2017

Pretty shoddy rooms, asked for a newspaper which didn't arrive in the morning, Reception didn't care.Pretty cold bizarre dining room with limited buffet.Gets by on position.We stayed ten years ago when going to the Theatre but taste moves on and now it,s shoddy.

"Breakfast disaster"

2
12/08/2017

Sunday morning 9am. We were shown to a table of 2 and asked if we would like tea or coffee. Brown or white toast. Coffee arrived and was strong just as we like it. Toast arrived with only one side toasted and soggy! Self serve buffet breakfast and it really was not up to scratch. Scrambled Eggs were sloppy, no sausages limited undercooked bacon and no beans. Lots of foreign staff walking round really not knowing what to do. What looked like to be the manager of the hotel was busy clearing plates and taking orders rather than managing his team! No check backs were made and we had to keep asking for more butter fresh toast and coffee. The gentleman on the next table to us ordered poached eggs and received two peeled hard boiled eggs!! What a joke. Avoid breakfast and go into the town...

"Dissapointing Afternoon Tea"

2
11/08/2017

I have been here a couple of times before for afternoon tea and always enjoyed it, but this time there was definitely something lacking! The sandwiches were OK, but nothing special, the cakes were whole tarts cut into quarters (shop bought) and the scones were dry & hard, with 1 small pot of jam for 4 scones with 1 little dish of clotted cream & 1 of squirty cream - yuk. No top up of tea or coffee offered, then to finish there was a chocolate fondue. Fair enough this was a Groupon Voucher which cost £21 for 2 and included a glass of prosecco, however I would rather have paid a bit more for better quality, also forget the fondue, not really needed. Wouldn't rush back unless it improved, there are certainly better about in town.

"Good location"

3
09/08/2017

This hotel is in a great location, close to the theatres and river. As we were there for a play and just wanted a bed for the night, it really suited us. There is nothing wrong with the hotel as such, it just felt rather dated and soulless. The rooms were clean, with all the amenities. The staff were reasonably helpful, but seemed a bit disinterested. One thing that was a bit irritating was that we booked online and found that as we had booked "rooms" we had to pay extra for a second breakfast, also we were charged £3 to park. I would understand if we weren't staying at the hotel, but it was annoying to be charged to park. Why not just include it in the overall cost?

"Tried Best western again"

3
07/08/2017

Have stayed in best western a few times now with no problems but this time was quite dissapointing, when we arrived at reception we were made to wait 25 mins in the reception area while the receptionist dealt with another customer who decided after completing their booking, wanted to add breakfast for him and his four other colleagues, whilst waiting there were no seats and we did not even get an acknowledgement from the receptionist or any of the other passing staff. Finally getting to the booking desk to find our booking had got lost. After sorting out the lost booking we got to our room which was as expected lovely, clean and spacious, the stay itself was excellent and had very comfotable sleep (No faults) and breakfast was delicious. Upon checking out, we were overcharged slightly from what we were quoted but this was corrected almost immediately. In general I believe that this incident was a one off and would reccomend this hotel as other stays have been excellent.

"Very good afternoon tea"

4
07/08/2017

My husband and I booked afternoon tea here as part of a day in Stratford upon Avon to celebrate our wedding anniversary. The service was efficient and helpful,and the food freshly prepared,with a good variety,and warm scones - very high quality. The chocolate fondue (part of the deluxe afternoon tea)was a lovely addition.

"Not the best in Stratford"

2
06/08/2017

Well - they could get their receptionist to smile a bit more would be a good start. The room we got was dated, cobwebs on the ceiling, frayed net curtains, dirty blind in bathroom. Dated, tired room (not sure if all the rooms are like this) not apparent on the website. The shower was horrendous and was so weak it was not a pleasant experience. If we had been staying more than one night we would have complained. The breakfast was another experience, nice coffee, but the waiters seem to wandering around like headless chickens not sure who they were serving. My husband asked for Poached eggs which came and looked rather good, ready to burst yellow yumminess but after waiting for the baked beans and hash browns to be replenished, the eggs were more like boiled with the center being so rock hard - it was actually rather funny. Anyway next time we are in Stratford we will be not stopping in this hotel.

"Nice place."

5
06/08/2017

Went to a wedding reception here and booked a room for the night. The room was great although the mixer tap on the shower wouldn't work so had to have a bath. The staff were excellent and very attentive. They catered for all our needs and the food was very good. We didn't get a chance to look around Stratford so have decided to come back to this hotel in the near future as we enjoyed our stay so much.

"Lovely night away with my husband at the theatre!"

4
03/08/2017

Having read the previous reviews, we approached our stay at the Grosvenor Hotel with some trepidation having read about dirty rooms, rude staff and poor breakfast choices. However, I am glad to say we were pleasantly surprised. The hotel is generally clean. Our room was comfortable and although a little dated, we were very happy with it. I think in general the Best Western chain of hotels are in need of some updating. The décor is very much stuck in the 1990's and some of the furnishings are a bit tatty. The staff were all very friendly and helpful. Breakfast was ok although not all the items described on the menu were available and we didn't get our second rack of toast that we requested! In general, we enjoyed our stay, the hotel was in a great location near to the theatre. Overall, good value for money but the rooms are in need of an update.

"Nice hitel"

4
03/08/2017

We stayed here for 3 nights. Our room was a good size with a good shower and was clean. Could have done with a gap between the single beds. We did not have breakfast because at £14.99 head we thought it expensive especially as there are plenty of cafes in town serving good breakfasts from £5. Parking was £3 a day which was acceptable. However there was a wedding on and as our room was very close it was very noisy until midnight. Had we known we would have asked for a quieter room. Cross the road and walk the tow path into town for a nice walk. We would stay again.

"Terrible"

1
02/08/2017

We arrived on the 24/7 and put in room 108 next to the kitchen and staff smoking area at the back of the hotel . We didn't set our alarm as we were woken up at 5.30 every morning from the noise of deliveries and breakfast prep in the kitchen . The wall next to the bed was also damp and wallpaper coming away from the wall. When checking out we were informed that the computers were down and a receipt would be emailed to our company ,after several phone calls this still hasn't happened and no one seems to be interested now we have paid .

"Best thing is the location"

3
02/08/2017

The hotel its self is very dated, and in need of modernisation. Imagine visiting a hotel in the eighties, and you're about there. However it was clean and everything seemed to work. We had paid for breakfast, and it was disappointing to say the least. Very little choice on the buffet, and the cooked food, poor quality, and usually barely warm. I suppose it's ok for a couple of nights, but any longer I'd look elsewhere.

"Beautiful afternoon tea"

5
31/07/2017

Pleasing decor in bar and adjoining room where we had tea. A party of eight of us enjoyed very fresh sandwiches (4 fillings), 2 warm scones each with butter, jam and cream, three different sorts of mini cakes, individual pannacottas followed by chocolate fondue with fruit and marshmallows. We also had a choice of hot drinks with a generous pot each. Service was not quick but suited the leisurely occasion. A request had been made by phone ahead of the day asking for no nuts so the person who had booked was a bit annoyed to find coconut topped cake. However, these were quickly changed for others.

"Underwhelming at best"

2
27/07/2017

What a disappointment this hotel has become. We came back here to where we first met for a mini-moon. The first room we were offered (165) a double room had no air con, absolutely reeked of sewage and damp and was in desperate need of a lick of paint. We walked straight back to reception and asked to upgrade to and executive room, much to the disgust of the reception staff who asked repeatedly what the problem with the room was!!! There were 2 other customers at reception changing their rooms and another customer that was so disgusted he asked to cancel his reservation! It's in desperate need of modernisation and a good clean! The executive room was satisfactory and had air con at least! The drinks and food are extortionate for sub par quality! £13 each for a buffet breakfast where the food was cold and the bacon was soggy! And for 2 drinks at the bar (double spirit with a Mixer) £17.30!!!! Just don't bother! Book at the premier inn and walk to the whetherspoons! The one thing I will say is the bar staff were great! Very friendly and helpful but when your paying a couple of quid short of £20 for 2 drinks I'm sure they need to be!

"great treat"

5
19/07/2017

hotel great good location about 10 mins walk to town center and all amenities. hotel great good size rooms with all mods and cons. continental breakfast hot and cold depends on your choice of food help your self from 7.00 am to 10.am no rush.

"Weekend in Stratfoed Upon Avon"

4
19/07/2017

We have recently enjoyed a couple of nights stay in Stratford and thoroughly enjoyed ourselves. The hotel was great and ideally placed to access the town center and historic sites. Plenty to see and do and loads of great pubs and restaurants to enjoy. Well worth a visit.

"QUIET AND COOL, SOLID HOTEL "

3
14/07/2017

We stayed one night and paid a bit more for an Executive Room. We asked for quiet and staff obliged by giving us a rear room. It was definitely quiet and cool with a/c, so had excellent sleep. Room was adequate in terms of fixtures and fittings, but a bit worn. Could do with upgrade. Overall, would stay again. Ok value for the price, plus great location, walk everywhere no problems. 3GBP for parking was a bit rich!

"Classy Hotel"

4
11/07/2017

This hotel was quite nice. The rooms were clean and comfortable and the location was very walkable to all of the wonderful sites in Stratford-upon-Avon. My family had two rooms. The executive double was very nice with a mini fridge and comfy sofa. The air conditioning was great. It became quite warm when we were there so it was really nice to be able to get a good night's sleep in an air conditioned room. The second was a two twin room. Again nice but no mini fridge or air conditioning. A fan was provided but like I said, it was quite warm. A little AC would go a long way to making this a better hotel. We did not eat in the restaurant for breakfast because it seemed a bit expensive. We are a grab and go kind of family so it wasn't our style. I enjoyed my stay here because it was a really nice classic European style hotel. A bit quirky and definitely interesting.

"Disappointing afternoon tea"

2
11/07/2017

Gift of a delux afternoon tea proved to be an unfortunate experience. We had already had an afternoon tea at another hotel in Stratford which was excellent but the quality of this food was very disappointing, with sandwiches on what appeared to be thick bread with some crusts not removed. Pastries unappealing and appeared to be bought in and a fondue with marshmellows, fruit and doughnuts not as fresh as could be, which we left together with most of the pastries. The pots of tea were good and the service was fine.

"Pleasant enough."

3
11/07/2017

Our room was clean and a fair size but rather worn around the edges which was also true of the main reception areas. The stairs to the room felt like they were for the staff and quite tricky to negotiate for anyone with joint problems. Breakfast was edible but not great. Felt the £169 pounds we paid, although a Saturday night, was still quite expensive. I have paid less for better central hotels in the past.

"Great location"

3
10/07/2017

Great location for exploring no need for car which stayed in the car park all weekend,however room very dated didn't look like it had been updated since the early 80's definitely not worth the price paid.Hot in rooms with only a very loud fan to help you cool down as Windows only opened a very small amount and no through breeze as the View from window was of another wall and roof below. Saying that the room was very clean. Woken very early Sunday morning to faulty fire alarm repeatedly going off. Hairdryer in room stopped working while using but the staff were great and a new hairdryer was brought up quickly. Fair selection on the breakfast buffet.

"A disappointment"

3
10/07/2017

Firstly the rooms are smaller than what are advertised in their website picture...and not as luxurious. The bathroom was lovely looking but not big enough for two people staying to put their things, and no hand cream, or hair shampoo. I was also disappointed I had to pay for parking....£3 a night. I arrived thinking I had paid (it was a prepaid room so a logical thing to think...sadly this is not what it means...so be warned) We had two of us staying in our room and only towels put out for one. The bed was comfy (although the sheets were not tucked in properly when we arrived) and there was a much needed fan in the room...personally I prefer this to air conditioning....we were able to position it for maximum cooling in this hot weather. I was here for a reunion...some of our group staying here too. The main organiser of our event had booked a twin room and was offered a double...which she did not want...to the hotels credit they offered her two rooms...however the room she got was so substandard she ended up complaining to the duty manager during the night who...to their credit again, gave her both those rooms free. While the Best Western group of hotels have more character than a Premier Inn I do find the formulae of the latter more customer conscious...larger rooms; better layout to their bathroom; if with a car park, free parking while there; Yeo organic yogurts at breakfast time.

"Great Staff, great location."

4
02/07/2017

We photographed a wedding at this location in June, 2017 on one of the hottest days of the year. The staff were an absolute delight, nothing was too much trouble for them. In general terms, the public spaces are good, with air-con which was a must for us on the day. I only went into one of the bedrooms which was the family room at the front of the hotel. The room was very hot, but the hotel had supplied lots of fans. The room itself is in general need of modernising as are some parts of the hotel. As a photographer, I would say that the only thing that lets this hotel down is the lack of decent outside space, all the space at the rear of the hotel has been turned into car parking, which I fully understand, but some large secluded garden area would have been great. There is space at the front of the hotel, but as the hotel sits on a main road through the town, it can get a bit noisy - that said, the passing open-topped tour bus passengers, loved waving at our newly married couple. All in all, not a bad hotel in a great location for the town.

"Very nice"

4
01/07/2017

On a recent trip to Stratford upon Avon we stayed at the best western Grosvenor hotel the room was light and roomy and very clean and the staff were very friendly breakfast was great a special mention for Maya she was especially nice

"Afternoon Tea For Two"

2
28/06/2017

We had tea for two there recently and were very disappointed.. The four finger sandwiches per person were very mediocre and with no imagination. One had a thin slice of tomato, One had a thin slice of cucumber (skin on), chopped up egg in another, all with white bread and then a minute slice of smoked salmon in the other one. Everything else was very sweet indeed.. Tiny little cakes, A plastic pot filled with jelly and top? Tiny little scones with jam and cream and then a bowl of warmed chocolate in which you had to dip marshmallows, strawberries or banana. Uck Not enough savoury and too much sweet things.

"An OK hotel, Nothing great, nothing poor, good location"

4
27/06/2017

Very near to town so ideal for shopping or eating out. Car park was limited spaces, but we all managed to park, so no great issues. General upkeep of the place was OK, but like a lot of places, it just needed the maintenance crew to go around and touch up everywhere, nothing major wrong, just wear & tear. Breakfast was buffet style, I had to ask for fresh fried eggs, as the ones on the hot plate had solidified, but this was not a problem for the staff.

"Clean but dated."

3
24/06/2017

I visited this hotel on a work related trip. The room was clean but ridiculously hot. Fan provided but air conditioning is really needed in all rooms not just the exec ones. Very noisy wedding party guests arguing outside the hotel in the early hours did not make for a good nights sleep. Room was clean and breakfast was good but I think the hotel needs a good revamp of its standard rooms.

"Comfortable stay"

4
24/06/2017

The hotel was clean and comfortable. The staff could not have been more friendly and obliging.Ideal positioning for visiting Stratford and its various attractions. Only downside was that the hotel decor was a little tired.

"Afternoon tea"

4
24/06/2017

We used our red letter day afternoon tea voucher at this hotel, and were pleasantly surprised. The room was lovely and there was plenty of fresh sandwiches small cakes, two scones each and then the chocolate fondue. The staff were very attentive.

"Daughters wedding ... Excellent. "

5
18/06/2017

Lovely staff and clean hotel. This is a Georgian building so it is old! With sash Windows and not all rooms have air con, everything from when we arrived for our two night stay was perfect, the hotel wedding planner Alexandra is exceptional and extremely helpful. For all the staff nothing was too much trouble. The breakfast was amazing, they even cater for gluten free and food intolerances,staff again! So lovely. The wedding meal was delicious and very well timed, every course came out on que, very professional and courteous staff, can't praise this hotel enough. Air con in the downstairs rooms, bar the room where we ate and the disco. It was Saturday 17 th June 2017 the day they got married so it was 30 degrees and an exceptionally hot day. We did have 3 mobile fans in our room 205 but it was still sweltering, but there not responsible for the weather. Some rooms have air con in the newer part. Thank you so much to all the staff at the best western you made my daughters day perfect. Mr & Mrs Gary & Ashleigh Higgins 17/06/2017. Again thank you all. Mr & Mrs Hankin.

"Ok"

3
14/06/2017

1 night stopover as all other hotels full. Room was very hot but had a ceiling fan and additional floor fan provided. Room was basic but had a power socket next to the bed which was good. However I don't believe this was standard. Breakfast was mediocre. 'Fresh' fruit was tinned, fruit juice was concentrated. Room and general areas of hotel very clean and staff were polite enough.

"Afternoon tea - one of the best for me"

5
14/06/2017

Yesterday we went for afternoon tea and what a surprise for me as I have a nut allergy and have gluten free food too. We booked it the week before and asked about the food allergies and was told that they catered for this. Well must say after seeing the food for me it was a revelation as I usually get microwaved bread and dry crumbly cakes but this was fabulous. Smoked salmon, cheese and tomato, cucumber and egg and mayo sandwiches with fresh bread, 2 scones plus cream and jam, 3 cakes and a chocolate fondue with fruit and marshmallows. The service and staff really good and will definately be going again.

"Awful heat, out of date, unsafe room"

2
14/06/2017

The tiny car park was full when we arrived and we were advised to park and pay (24hrs) in a nearby leisure centre. Rude receptionists. Our room, and the whole of the first floor was unbearably hot. It was like a sauna in the room, it was awful. We had 2 fans in there and that didn't do anything for the 4 us. We complained a couple of times and told nothing could be done. We never complain, anywhere about anything. We stayed in the room a couple of hours to see if it cooled down but it didn't. The children couldn't sleep as they were boiling hot. When we said we'd have to leave because it was ridiculously hot, the receptionist said " well good luck finding somewhere else on a bank holiday". Thankfully we managed to book a last minute Travelodge 40mins away at 10pm at night. Not ideal with a 3 and a 1 year old but I've never been so grateful to get out of a room! Also the room was very small for a "family room". It had an old style prop up window that was open at the bottom and very unsafe for the toddler. The glass mirrored wardrobe had a large crack along the bottom corner. The bathroom was awful, the side of the bath had broken sharp bits of wood, the toilet roll did not stay on the holder as it didn't fit?! Sink was dirty and had chunks out of it. There were plugs and wires on the floor for the tv in the main room. We felt very unsafe and uncomfortable in the room, especially with small children. Once we reached our Travelodge it was lovely and cool and we enjoyed the rest of our weekend away. So glad we made the decision to leave The Grosvenor otherwise we would have had a horrendous 2 nights.

"Awful service, apart from one member of staff"

3
11/06/2017

Awful service, they don't seem to care. Apart from the gentleman on the bar on Friday 9th June night who couldn't have been more helpful! Such a shame as a hotel in this prime location and nice building should be a great experience however I will not be returning or recommending. The breakfast was advertised at multiple different prices, if you need gluten free forget it as they won't do anything even though the kind gentleman on Friday evening did get us a gluten free sandwich. We also heard other people cancelling their breakfasts etc because of this. Also they do not have snacks (crisps etc) behind the bar so if you get peckish after 9pm you won't get anything. The rooms were nice and clean, however the showers are very poor. Again the receptionist was rude and dismissive. If management can sort out the service and offerings this could be a good hotel until then it's a waste of money.

"A nice place to stay"

4
10/06/2017

Though we asked for a cot for our 18 month old there wasn't one in the room. When we came back to our room they had left it there & hadn't set it up. So I set it up myself then had to ask for sheets for it.

"Not bad at all"

4
08/06/2017

My husband and I added an extra night to spend 2 nights here as we were attending a seminar. So we arrived on the Sunday about 2pm and left Tuesday late afternoon. Our room, whilst not overly large, was clean and comfortable. I had e-mailed ahead and asked for a quiet room and one that we could open the windows and we were allocated a room right towards the back of the hotel, with windows that we could open (and they gave us a fan to use) and it was extremely quiet. The bathroom was quite small, but ok. Hand soap and bath shower/shampoo was provided and there was plenty of hot water. I wasn't too keen on the extremely over-friendly shower curtain, but I guess I'm spoilt at home with more room. The bed was quite comfortable, but a bit roll-together at times - we both slept reasonably well. The receptionist was quite friendly and so were most of the staff. In the morning we went down for breakfast and it was heaving with guests - two separate parties had both arrived at the same time and it was very crowded. The maître de rushed over and asked us to kindly wait at the bar for a moment while a table was cleared and said he would come and get us - 2 minutes later we were shown to our table. At breakfast you order tea or coffee and then go and help yourself to any of the cereals, pastries, drinks etc that you want. The hot breakfasts are served to you at the hot area. Breakfasts were really nice and we felt quite spoilt. Our seminar was good and the room was well aired and not too stuffy. Tea, coffee, croissants, biscuits etc were provided mid morning and mid afternoon. The hotel is very central for shopping, the river Avon and all the 'Shakespeare' things you might like to look at - it was unfortunately pouring down for most of our visit, so we only managed a walk around the town with umbrella at the ready. I did notice brollys at the front door of the hotel for guests if needed. Although I had been asked to state any dietary requirements on the seminar booking form and I had put 'no dairy, e.g. cheese, cream etc' - lunch and dinner seemed to be full of cream sauces and cheesy things. Luckily the waiter brought the chef in to check with me and produced my food without these sauces - very good. I even had a lovely fresh fruit salad for dessert made specially. Very nice. I felt our seminar was well done and we were both pleased we'd booked. The hotel was very nice and we'd happily stay here again. Next time, we'd make sure to book some sunshine as that was the only thing really lacking.

"Can do much better"

3
05/06/2017

This was our second visit to The Grosvenor, the previous being two years ago, and i'm sorry to say, unless things improve dramatically, probably our last. The hotel is now looking rather shabby and our extremely small room was found to be very grubby and in desperate need of refurbishment. Our visit had coincided with an english heatwave (at least 20c !) and the room was found to be stiflingly hot. The fan supplied in the room had little effect and we needed to have the window opened overnight to the delight of the local pigeons who ventured into the room in the morning to say hello! Breakfast on our previous visit had been a delight, a great menu with a variety of foodstuff all cooked to order and served to your table, as had been the Best Western tradition. Now I am afraid to say breakfast is limited to a poor quality english breakfast which is served from a buffet cart. A few packet cereals, juices, pastries, etc., sit nearby which complete the package. To be honest, I have had much better experiences in a roadside cafe!

"Somewhere To Look Forward To"

4
04/06/2017

We often go to Stratford Upon Avon in the English County of Warwickshire, invariably to see a play at the Shakespeare Theatre, or sometimes just to enjoy the town and the many places of Shakespearean interest. Whenever we go, and for whatever reason, we always stay at the Grosvenor Hotel on the Warwick Road. This Hotel is very well situated, being a few minutes walk to the town centre, the Theatre and the attractions of the River Avon. We have always found the Grosvenor to be well administered, comfortable and clean, with very polite and helpful staff. The rooms are usually available by 1400 hours on the day of arrival, but the parking is limited so it is advisable to arrive early as spaces are not reserved; there is a Pay and Display facility less than 200 metres away. All areas of the Hotel are designated No Smoking; meal times are generous and served in a pleasant, airy dining room. The Hotel prices are reasonable for Bed and Breakfast; we wouldn't go so often if they weren't ! Dinner is available every evening Don't worry about the Hotel being on a busy main road as the traffic noise is not intrusive. We only have straight forward visits, but the Hotel stages various special events and offers festive packages at Christmas and New Year. Whatever time of year we visit Stratford, and for whatever reason, the prospect of staying at the Grosvenor Hotel adds to our anticipation of a relaxed and enjoyable break; a place to look forward to.

"Afternoon tea "

4
02/06/2017

We had an experience type voucher as a Christmas gift. When we arrived a lot was made of the voucher! We were seated in a room with lots of other afternoon tea diners. There was a tea and a deluxe tea, so as our voucher was valued at £34 we had the £14.50 deluxe, didn't get the full value of the voucher. They brought us a cake stand with 8 finger sandwiches, 2 small plain and 2 small fruited scones clotted cream and jam. Then there was a small pannacotta, small piece of tiramisu gateau, cheesecake and an awful cinnamon cake. It was very nice and we enjoyed it. We then waited an age for the chocolate fondue which was nice but too much.

"Afternoon Tea"

5
01/06/2017

We were gifted a voucher for afternoon tea and chose to use it here as we were spending the day in Stratford and visiting the theatre in the evening. What a good choice too! The afternoon tea was fabulous in every respect. The staff were attentive, the food beautifully displayed and very fresh and tasty. The nice surprise and unusual addition of chocolate fondu to finish with was really delicious. If in Stratford, we would recommend you stop by.

"Afternoon tea treat"

5
30/05/2017

My partner and I were very pleased with the quality of the Afternoon Tea, particularly the addition of a choc fondue , which was a lovely extra . The cakes were lovely, I found it very pretty and well presented. The staff were very attentive and we will definately be back again, lovely hotel and food, Hayley and Adam x

"Overnight stay"

3
29/05/2017

We are regular visitors to Stratford but have never stayed at The Grosvenor before. We had come across a great price on booking.com for the Sunday of Bank Holiday. Double room low price, good location. On arrival reception staff friendly. First impression ok and good parking facilities. Then we found our room - we were located on the ground floor, there was a party on at the hotel so couldnt keep windows open or curtains as guests can see in. Room very dated and small. Dirty shower curtain and room in need of a makeover. Outside seating area at the front of the hotel also wasn't that pleasant. Slightly disappointed with our on overnight stay at the hotel, but enjoyed our visit to Stratford.

"Weekend break"

3
29/05/2017

Fantastic location. Room was far too hot and ceiling fan was not very effective. Breakfast was ok not outstanding. Pastries and yogurt were nice but some items on the hot buffet were not of the best quality.

"Very Poor"

2
28/05/2017

Not cheap considering the low standard. Not told there was a wedding on, so it was oversubscribed at breakfast, very noisy at night, and filthy in the morning. Tiny room, pathetic bathroom. All staff were polite.

"Standard Hotel"

3
25/05/2017

Fairly standard hotel but no more. The exterior was somewhat shabby and the sink in our room had a slight crack. The mirror was very unsightly around the edges. On the plus side the staff were very helpful although the East European receptionist was difficult to understand at times. The breakfasts were very good. Paying for the parking is also a minus point.

"Overnight visit"

3
19/05/2017

After a long day I was looking forward to a relaxing night. To be fair the hotel was ok but the trick to the room up and down two sets of stairs was not what I had hoped for. If you decide to stop here it's not the best option for less able bodied individual

"So Disappointed"

1
19/05/2017

This was our fourth visit to the Grosvenor for afternoon tea. We first came with a voucher and were so impressed. However, our visit today for my husband's Birthday was so disappointing. In hindsight we should have taken a photo. We were presented with sandwiches of predominantly thick white bread, still with slight crust; the tiniest of cakes; and scones that were so small, flat, hard, overdone. The cream was tasteless and impossible to spread. The amount of jam was minimal. We chose the deluxe(!) afternoon tea for the accompanying fondu. The amount of chocolate was enough to just cover the bottom of the bowl. The banana was so ripe it was going brown. We took our two year old and asked if there was anything that could be prepared for him. Perhaps a few extra sandwiches? (This has not been a problem elsewhere.) We had to ask as nothing was forthcoming for him. We were told that the chef had to be consulted and we would have to pay extra, which was fine. We were given more sandwiches as the chef had made extra. So the sandwiches were not made fresh? Having come away, I wish I had said something at the time. We shall not be returning and will not be recommending the Grosvenor to family and friends. Such a shame.

"Below expectations!"

2
19/05/2017

My fiancée and I stayed at this hotel for three nights. We arrived late on Tuesday night. We read the usual documents in the room once checked in. On this it said food is served until 9:30pm in the restaurant and room service until 9:00pm. It was 9pm and we hadn't eaten so we went to the restaurant to be told there is no food. We had to request a couple of sandwiches in the bar, they only gave up these after explaining we had just checked in and hadn't eaten yet. The food was nice though. Although the communal areas were a little bit modern the rooms were very dated. Our bathroom was a little dirty too. On the first morning we luckily decided to get up at 8.30am because at 8.45am an alarm (fire alarm?) went off, later we noticed engineers in the entrance as we walked to breakfast. Breakfast was nice however a little strange the way they worked to serve. They sat you at a table then got you tea, coffee and toast. Then you had to get you own breakfast half which was served for you half you had to self serve. The second night was better we had food delivered to our room. Again the food was okay, nothing special, although I had a sandwich and my Fiancée had fish and chips. this is only because of the limited options available and the high prices for what was there. The Third morning again we decided to get up early to allow enough time to eat breakfast and pack before our 11am check out. At 8.30am we heard drilling. Lucky we got up at 8am! Staff for the most part seems nice and friendly, however some seems as though there didn't wish to be here. Overall, an okay hotel for one night stop-overs, but not much more.

"Comfortable, centrally located hotel"

3
18/05/2017

We enjoyed our stay at the hotel, which had been given as a retirement present. The room was adequate but needed updating and cat swinging would definitely be off of the agenda. The bathroom was ok but again the fittings were old and need updating. On the plus side, the hotel is within walking distance of all the major central sites in Stratford. One tiny concern was that on phoning to book, the receptionist could not see the same (cheaper) price as I could see on the Best Western booking site. For the size of room and level of decor I think it is slightly expensive, although you can choose to upgrade for £15, I think.

"Shakespeare weekend"

4
17/05/2017

Nice hotel though a little dated. We had paid for an upgrade to our room which was at the rear of the hotel on the second floor. Nice and quiet. Great location for a Stratford visit. Within walking distance of the main streets (5 minutes). Also very good breakfasts. Limited parking the only issue.

"Short break"

4
17/05/2017

The hotel is very central to a lot of the sights Stratford have to offer and the shops and reataurants are all within a very short walk. The staff are very friendly and the breakfast was lovely. We only stayed for 3 nights and the room was adequate. We found it to be very warm as we were on the ground floor and the windows didn't open very much, but there was a fan which we had to use when we were in the room. Other than that the room and bathroom were very clean. We only had breakfast in the hotel but the evening menu did look very good with lots of choices. The bar area was well equipped and we enjoyed a drink in there every evening. We would certainly return to the hotel if we are in the area and would recommend it.

"Shakespeare's home town"

4
17/05/2017

We spent 3 days in Startford upon Avon staying at the Best Western Hotel. It's a good hotel and well situated being only 3 minutes from the RSC Theatre and the centre of town. There is car parking at the hotel but strangely there is a nominal charge for this but best to take up for an easy stay. We had breakfast there three times very good and dinner twice, also good. Rooms fair, beds comfortable.

"Shakespeare´s town"

5
07/05/2017

My mom aunt and myself had the best of this visit thanks to the lovely and caring staff, we visited all important sites and still squeezed a play in only 24 hours, excellent advise and service. Once we reached the reception for check in we asked and in 45 minutes we were sitting in front of an unplanned excellent experience Julius Cesar was on stage right in front of us, wonderful, next day a nice breakfast and again with the support of the staff we made it to three of the museum homes and even took lunch Tudor Style!

"Excellent food!"

4
04/05/2017

I met my parents who were staying here and had supper with them in the hotel restaurant. It was superb! I live in Stratford and was not aware that the hotel did such excellent food. It is definitely rivalling those on Sheep Street. The staff were very polite and attentive and the evening was great. Only negative is the decor!

"Afternoon tea"

4
03/05/2017

Went for afternoon tea with a wowcher voucher £21 for 2. Wasnt sure what to expect for that price but was very pleasantly surprised, tea, glass of sparkling wine, both very nice, lovely sandwiches, cakes(OK) gorgeous scones, cream and jam, followed by chocolate fondue. Value for money easily 10/10. Hotel itself a little tired looking but great service, friendly staff overall very pleasant experience and would definitely go again.

"At least the wine was good"

3
03/05/2017

We didn't stay here but attended a function which included a meal here and, although well presented it was not one of the best meals I've had by a long way. The tomato and basil soup wasn't too bad but the main course left a lot to be desired. The chicken was very dry and the bacon wrapped around it was bit leathery and the vegetables were too al dente - they seemed to have been shown the boiling water and told "you're cooked"! They were almost raw. The red wine we had with the meal was very good though but unfortunately the name escapes me. The service was efficient and the staff all polite and pleasant.

"Quite ok"

4
02/05/2017

+ good location, soft bed, new bathroom - the room was not tidy when we checked in, there were berries and cheese from the previous guests on the table. the carpet and curtains had holes. no toilet brush in the bathroom. no a/c

"Thank goodness for the Chocolate Fondue"

3
02/05/2017

Myself & a friend visited for afternoon tea to celebrate our birthdays. The hotel itself is lovely and clean. The woman on reception was very helpful. We sat down and were served straight away, the waiter was polite & attentive. We received out tea/coffee and sparkling wine which were all lovely. The sandwiches were okay and tasted fresh. The cakes were a little below the standard I would expect from the a hotel like this. Very small & not not homemade. There was a pot of some kind of milk jelly which was not very tasty or appealing and we left. The scones are for me the highlight of an afternoon tea, however the scones we were served were terrible. The outsides were hard and seemed over cooked and the insides were dry and dense. We ate them because of course they are food and one never leaves food. They were warm, which was there one saving grace. Adding the cream & jam masked the dry, hardness to some extent. Then came the chocolate fondue, which most definitely was the highlight. It would be nice if there had been more to dip into the fondue, but we made do. During our time at this venue we asked for the wifi password so that we could plan the rest of our day, the staff were very helpful with this. Our visit was pleasant but i don't think it was special and i wouldn't really recommend it to others. There are places that do a better more considered afternoon tea.

"Ticks most boxes for an affordable stay near the centre of town"

4
27/04/2017

We were there with a walking group from South Wales and were quite impressed with much of what was on offer. The downside was very limited car parking, the upside was the wonderful staff (mostly from Romania) and the service. The hotel is somewhat tired looking in places. Our bedroom was OK, but there was audible noise from nearby doors banging.

"Good position for the town"

4
26/04/2017

This hotel is very well positioned for walking to the town. It takes about five minutes to the town main streets. The ciheck in was very efficiently carried out and the room ready on time. Room very good bathroom well equipped and clean. The one downside for room 168 is that if you are there on a Monday morning the laundry service calls and this is at 7 ish in the morning and is not the quietest of processes. So wide awake at 7 on a break is a little annoying, but this is not the hotels fault. Breakfast good and served for you which makes a nice change these days. Would use again

"Ideal Location and value for money"

4
26/04/2017

contrary to other reviews my wife and I had a very pleasant stay at this hotel, the staff, particularly in the dining room were most pleasant, courteous and helpful, the room was clean , parking is not ideal but we and our friends found spaces, the greatest positive is the hotel location, just a couple of minutes walk from central stratford

"Fading ,tatty decor"

2
25/04/2017

This hotel is past its prime! Room had mold on ceiling of bathroom ,peeling wallpaper and passe decor. We were with a group and food was poor ,small helpings, repetitive menu. Watered down orange juice, cold toast and tea.caeser salad for dinner consisted over cooked chicken , no significant dressing, pork belly mostly fat. Eat out!

"Nice base to visit Shakespeare country"

4
20/04/2017

Nice courteous and friendly staff, good cooked breakfast. Room nice and clean with all the facilities required of a 3 star hotel. Restaurant serving a varied menu, and the hotel is situated within easy walking distance to the town centre.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
We all greatly appreciate your kind comments. Kind Regards

"Very good"

5
20/04/2017

I came here with my partner and daughter and was very impressed. The staff were lovely and polite and couldn't do enough for us. The only thing was the shower water pressure could have been better but other than that I highly recommend this hotel and we will definitely be staying here again. Thanks for your hospitality!

"One night stop over"

4
19/04/2017

Stayed for a night just prior to Easter at the Grosvenor in Stratford upon Avon. We had a free upgrade to an executive room, which was , very clean and quiet, although the bed wasn't the most comfortable i have ever slept in. We ate out in the evening, but had a breakfast i the morning before departure. the breakfast was a buffet style which was quite good. the service was very good. The stay was on a Red letter day so basically didn't actually personally cost me anything, so I cannot really comment on value for money, I would stay at the same hotel again if \\i returned to Stratford.

"Tired, pretentious hotel with poor service"

2
18/04/2017

This hotel typifies all that is wrong with UK hotels. No greeting on arrival, with the recptionist generating the perception that we were lucky to have her speak to us. Tired decor; cracked tiles in bathroom. One bed with springs worn out. Tepid water from the hot water tap. When we phoned reception about this a different receptionist dealt with our query as if we were disturbing her! No concern or apology.The temperature regulator on the bath (when hot water eventually fixed) was so stiff my wife could not even move it. Radiators not working. We were informed the heating wasn't on and that the duty manager would have to come to our room to fix it. We asked for 2 extra duvets, but only one arrived. Had to ask twice more to get the second one. Never greeted once as we went in and out of the hotel.

"Return visit"

5
18/04/2017

Due to an unfortunate incident on our previous visit (the guest in the next room kept us awake until 5am), the manager of the hotel offered us 2 nights DB&B free of charge. We returned a couple of months later. We had an extremely enjoyable stay. Two nights peaceful sleep, excellent food and the staff were a delight. Would definitely recommend them to anyone.

"Good location comfortable room"

4
13/04/2017

Comfortable and clean room but decor a bit tired as was the bathroom Allowed to go to room earlier than check in time Room at the back of hotel so very quiet no road noise at all The front of hotel,is on a busy through road Tea/coffee making facility Room was very cheap breakfast not included so cannot comment on this Public rooms seemed very nice Very good location close to the town center and the RSC about 5 mins walk approx There is a £3 charge for car parking

"Disinterested staff, disappointing food, uncomfortable room"

1
11/04/2017

I stayed two nights in this hotel. The reception staff were not friendly nor helpful. The room was small, scruffy and very hot. Breakfast was poor with margarine instead of butter and minuscule amounts of jam and marmalade. The final straw was that I left my Kindle and a pair of glasses in the room. I rang the day of checkout but they could not find it. They are denying that their staff or a guest took it but that is the only possible explanation. Once again, the reception staff were not helpful at all. Only one member of staff, Alex, called me back when she said she would. I will never use this or any other Great Western Hotel again.

"Lovely afternoon tea"

4
10/04/2017

Had heard mixed reviews from last year, but the afternoon tea we had here was lovely. The tea (grosvenor blend) was delicious and there were plenty of treats to eat. Tod was very attentive and super friendly. It would have been nice to have had a sofa or comfy seating rather than at a dining table but they were very busy with afternoon teas and the room we were in was very pleasant. Plenty of room for a baby and a five year old not to disturb anyone else. We would definitely visit again.

"Nice Hotel ,Centrally located"

4
10/04/2017

We stayed overnight as we were attending a wedding held here. The Hotel is in a central location with parking , which is a bonus. The rooms were clean and comfortable, the hotel was very nice in the communal areas (bars , reception , etc) but away from these areas it looked a bit tired and could benefit from a 'freshen up'.The staff were great and had our rooms ready early so we could get ready for the wedding . Overall a nice hotel in a good central location.

"Adequate"

3
09/04/2017

Stayed for one night here and this place doesn't deserve more than 3 out of 5. It is comfortable and well located. Room was not very big but not too small to be uncomfortable. Noises from the other rooms were noticeable. We were however greeted quite coldly yet politely by the reception staff. The main main problem with this hotel is that they are accommodating mire guests than their facilities can deal with. As a result that car park was full (and we chose this hotel primarily because parking in Startford is usually a nightmare and expensive - and it was!). The breakfast room was also full and after 10 minutes I am still waiting, which gave me time to write this review.

"Return visit"

2
07/04/2017

Came back as we came last year & it was ok. For theatre trips & shopping hotel is perfectly placed. However it certainly has deteriorated. Our room this time was poor. Very tired. Bathroom needs upgrade. Bedroom very small for double and hot pipe runs thru making it unbearable hot. We had fan & opened window but it was still sriffling- in March! Breakfast has become the usual buffet whereas last year it was on order. Sad. Generally in need of an overhaul although it is very inexpensive for its position in Stratford.

"Good stay for price "

3
25/11/2016

Me and my wife stayed here for a night away and found it to be good for its price, the room was nice but a little dated however was comfortable (even though it was 100 degrees) The parking was pretty awful and the breakfast wasn't very nice so would recommend going out into the town for it. Overall a nice night with a very warm comfortable room. We will be returning next year but will skip the breakfast. Recommend the red lion pub across the road nice food, lovely atmosphere and cheap cocktails

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review, I will be looking into your comments. Kind Regards

"Good value for money "

4
23/11/2016

We stayed here for a couple of nights and thought it was good value. Rooms are what you would expect but room service was good. Staff helpful and pleasant. Breakfast good value at £8.50 and served in a pleasant environment. This hotel is in an ideal position and in walking distance of all the local attractions. The £3.00 a day parking charge is actually a bargain. We would certainly stay here again if we were in the area.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thamk you for your kind comments, they are apprcited by us all. Kind Rgrads

"Afternoon Tea - Deluxe? Not so sure....."

3
21/11/2016

Spent a very warm relaxing couple of hours here with deluxe afternoon tea.. We had a voucher which made it fantastic value but I do feel that the hotel is trying to really cut corners... the sandwiches, although fresh, had so little filling you could barely taste it - and they were freezing cold so flavour dulled by that.. scones were the best, crumbly buttery, delicious but we had to ask for more jam and cream (and we're not greedy!!) the portions originally given are very skimpy.. the cakes, well they are literally just a mouthful because I think that the chocolate fondue is supposed to be the 'treat', it is nice but oh dear the chocolate is just a very thin runny brown sauce which does not even coat the fruit...disappointing - I feel if you are going to offer this extra then it should at least be a fondue of chocolate not the thinnest drizzle?? The glass of fizz was good, very crisp and nice and you could get as much tea or coffee as required - all in all I would say it represents great value if you can see past the cost cutting measures - staff are very friendly but do like to stand chatting - I had to ask for a couple of things twice as they had been forgotten - didnt matter we werent in a rush but made me feel like a nuisance for constantly asking...nice couple of hours but we probably wouldn't go again..

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your thoughts, they are appreciated. I will be looking into to your comments. Kind Regards

"lovely friendly afternoon tea"

5
19/11/2016

had afternoon tea at the hotel today a truly lovely welcome at reception excellent and professional service form f&b staff. Tea was excellent value for money and most enjoyable. Going to book for the family. great location to go for a walk before or after tea.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
So very pleased you enjoyed your afternoon with us. Kind Regards

"Deluxe Afternoon Tea"

3
17/11/2016

The room were were seated in was lovely; painted floorboards and very light. The waiter was attentive. The sandwiches were delicious, all served on fresh, soft bread. The selection was one finger sandwich of the following; egg mayonnaise, cucumber, cheese and tomato and salmon with cream cheese. The mini cakes were a delicious, moist ginger/toffee square, a green macaroon, a strawberry cheesecake and a small cream dessert topped with very tart lemon jelly, so tart we couldn't eat it. There were four scones to share, but we could taste the bicarbonate of soda (or something with a fuzzy salty taste) and so couldn't eat them. They came with a small pot of jam and two pots of cream. Lastly came the very quirky chocolate fondue. We opted for milk chocolate over the dark or white. It came with 5 marshmallows, 4 mini chocolate ring doughnuts and very randomly, chunks of fresh pineapple! We chose the Grosvenor All Day Blend tea which was tasty. It started off well with the sandwiches, but as we worked our way up the tiers and onto the fondue, the quality deteriorated. It was a good experience, although I don't think we'll be back. £14.50 per person.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your comments, I will be taking them on board. Kind Regards

"Review"

3
17/11/2016

Hotel looks good from the outside and it has a nice reception lobby area but the bedrooms need updating. Very basic. The one thing I did notice was the staff in the breakfast room appeared very dis-illusioned as to what was going on. It was also very disappointing that they also struggled to speak a word of english. Given the location you would assume that is a must.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your comments. Kind REgards

"perfectly positioned close to river, town centre and theatre"

4
17/11/2016

Close to the town centre - the river and the theatre - the Grosvenor is perfectly placed to enjoy Stratford - the staff are friendly and helpful and the food in the restaurant is excellent - a plentiful selection of drinks are available at the bar. parking available for residents at £3.00 per day

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Great to see you enjoyed your stay with us. Kind Regards

"A little bizarre "

3
15/11/2016

Very comfortable, and the location was good. Nice people, mostly--more on that later. Rooms are cutting edge 2003 design, especially the bathroom needed an update, if you stay in hotels to pretend you're living in a magazine. Like I do. Anyway, there was a towel bar in the bathroom that was made to be heated. You know the type. It wasn't warm, despite the cool weather outside. So I went to the desk, just to let them know. I didn't care, and if I had, it was Friday, and I figured it would be Monday before anyone would see it. Saturday afternoon, after walking around all day, we took a break before supper. I undressed, got in the bed to read. We had hung a do not disturb sign. My husband was at the desk checking email. There's a knock at the door, and then a key, and this man in a black suit walks in. I had seen him around the desk earlier, maybe a manager? Anyway, my husband tries to stop him, but he comes in anyway. He's tries to explain how to make the towel thing work. (Evidently, you turn the heat up to 28, and than you turn on the air conditioner, and that heats the thing. Obvious, when you think about it.) Anyway, he left, and we just looked at each other. Bizarre. So, a nice hotel, but don't tell them something doesn't work.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your comments, sory that it was a little bizarre. KInd Regards

"Seeking shakespeare"

4
15/11/2016

We decided on this venue as it was nicely close to the town centre,parking was no issue for us at £3 per day compared with the town 's overpriced charges.The staff were very polite,and efficient.The breakfast was nicely adequate,as I m vegetarian.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Very pleased to see you enjoyed your stay with us. Kind Regards

"Basic, no customer service, dull check in, "

3
13/11/2016

The room was basic and dull in need of a refurb, i got a good price at £60 normally its £100+ i deffo wouldent pay that!!! Id pay more like £40 for the rooms there shabby small and dull and we were put on the road side! The shower was decent good powerful and clean. The bed was comfy but not amazingly comfy The nightporter was awful i rang down so many times for ice he never picked up...so i walked down 2 flights of stairs at 1am to find him on a computer behind a cubby hole!! I eventually got ice and i got a £20 refund for rubbish service...wouldent go back here again.

"Standard best western"

3
12/11/2016

The hotel building was ok, not been modernised for a long time. I didn't see a passenger lift which was annoying because we had heavy luggage. It has parking, £3 per day. Hotel is good location for central Stratford shopping and attractions. The room was clean and comfortable. Pretty good value for money considering location.

"Very pleasant, convenient hotel"

4
10/11/2016

This hotel is a five minutes stroll from the centre of Stratford, avoiding the roads, if you wish, by walking along the canal. The hotel is comfortable, the rooms well-appointed and the staff attentive and friendly. Our room-heater was not working so we were moved into an executive room. This was equipped with a/c, fridge and safe, in addition to the usual facilities. The car park fee, £3.00 per night, doesn't seem too unreasonable taking into account the central position of the hotel.

"Central"

3
08/11/2016

Used hotel for a weekend training event. Most of the feedback I received from our attendees was fairy favourable, some not so much so (mainly centered around the bathroom and water) I also found the bathroom to have a very strong drainage smell and wasn't totally sure I wanted to drink the water from the tap. Room was Ok- I wasn't expecting much and would label it as average- felt like it could do with updating and that the effort made was a bit half hearted. Stayed for 2 nights- and in one of the main corridors there was a plaster stuck to the carpet that was there for the entire duration. The plaster didn't really bother me (!) but made me wonder what other things were being overlooked. The hotel conference rooms are really lovely, you can control the room heating and there is a specific breakout area with coffee machine and biscuits. Really wanted more paper and did request this but none turned up. I thought the hotel did really well with our very specific requirements for lunch and everyone was very impressed with this. Breakfast was a bit odd- no guidelines for the fact the hot food is not help yourself and I waited a while until someone turned up to serve- this was the deputy general manager who seemed to be doing everything. Found the receptionists attitude rather cold and unhelpful and was not alone in this opinion. Real plus of the hotel- aside from the great conference rooms- is the ease with which to walk into town. Its a flat level walk and takes about 5 minutes. Parking was a headache and I ended up paying £20 to park all weekend in the car park round the corner as there were no spaces at the hotel (bit annoying when I had conference things with me to try and bring in) Would use again but would try and get a better room- and get there earlier to try and nab a parking space.

"Hotel by the river"

4
07/11/2016

Really lovely hotel, central for city centre, restaurants, city centre shops, river boat rides, walks, Shakespeare's houses and attractions. Good amenities at hotel, we had disabled friendly room at no extra cost, staff very friendly, caring and professional. Great selection at breakfast too. We had dinner on Wednesday night on their Steak night - good value for money in lovely plush dining room, excellent service by waiting staff. Food superbly cooked and no long wit for it. Good choices on wine list and not as expensive as you may think for a hotel either.

"Mr John wasylkiw "

5
06/11/2016

Very enjoyable stay lovely hotel clean & staff very helpful breakfast was the best we've had at a hotel well done will recommend & certainly return very convenient to centre of Stratford on avon 5 minuit walk

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Great to see you enjoyed your stay with us, we all look forward to welcoming you back. Kind Regards

"Miss susan moore"

5
06/11/2016

Lovely hotel very helpful staff rooms very clean comfortable best breakfast ever had in a hotel will without a doubt be telling friends an family a must stay in stratford on avon 5 min walk from hotel to town centre

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review, we all greatly appreciate your comments, so very pleased you enjoyed your stay with us. Kind Regards

"Afternoon tea"

2
06/11/2016

I was very disappointed with the food. I enjoyed my visit two years ago and decided to take friends but the standard for the afternoon deluxe tea was not up to expectation. Boring sandwiches, on white bread, rock hard tiny scones, small hard blobs of cream and bite sized fancy cakes. No shall definitely not repeat the event. I feel you have lowered the standard to match the voucher trade but we were paying full price. . Not happy.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
So very sorry that you did not enjoy your afternoon with us. Perhaps you would like to contact me directly. Kind Regards

"Super little hotel"

4
05/11/2016

We stayed at this hotel for a weekend break, the rooms were very comfortable and clean and the staff were so accommodating. It is right in the centre, so convenient for shopping but not at all noisy with traffic. After a very long day we decided to have room service which was prompt, reasonably priced and delicious. Breakfast was a treat and served in a beautiful restaurant, buffet style and everything you could possibly want and more!

"suprisingly good"

4
02/11/2016

got quite a cheap deal in this hotel so did not expect anything amazing but was really surprised at how nice the hotel actually was. Hotel was so much cheaper than the others in Stratford and it was literally 2 minutes walk into town.The room was really nice, clean and comfortable and the restaurant was gorgeous. Great breakfast. Would definitely return,

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review, really pleased to see you enjoyed your stay with us. Kind regards

"Short walk to town, cosy, relaxed"

5
01/11/2016

This hotel was perfect for a few days visiting stratford upon avon. The hotel was very relaxed, even with a wedding going on while we were there. The service was quick and the family nroom was really comfortable, having the 2 rooms (perfect for a family). The rooms could of been warm, but fans were supplied so we did have these on which helped. The bar was very cilled in the evening and the restaurant looked nice, although we did not use this. Had a great nights sleep and breakfast was very nice. Would highly recommend.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your kind review, so very pleased you enjoyed your stay with us. Kind Regards

"A view to remember !"

3
01/11/2016

Room 202 is to be avoided if you want to see more than the kitchen vents. I am surprised it is let out to customers who are staying beyond a single night for Bed and Breakfast. However as we had only booked two nights and the room was comfortable we decided not to ask for a move. The location is ideal for walking to the town to visit all the sites, it is situated on the main road but no traffic noise - just the kitchen noises from below the room! Food good but a limited menu at breakfast (no smoked fish). Dinner good with good service.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your comments. Kind Regards

"On the decline"

3
30/10/2016

Oh dear what has happened to this hotel? We have stayed there with friends a number of times in the past but will not be going there again despite its convenient location. The rooms are very much in need of some TLC, especially our bathroom which had damp patches on the ceiling and all the metal in there ( round the mirror, taps etc) were all going rusty. I am pleased I don't have long hair as the hair dryer kept overheating and cutting out so had to keep waiting for it to cool down. On Saturday afternoon hubby was looking forward to watching some Rugby but BBC stations were showing no signal. We called reception and the manager came to the room saying there was trouble with the antenna, but we later found our friends in the next room had not had any problems at all!! There is no air conditioning in the hotel and most of the time it was unpleasantly hot, one friend was in the front of the hotel and although she opened the window the traffic noise prevented her sleeping at night. Breakfast is good and plenty of staff to clear and reset tables but this is about the only point in its favour these days, apart from the convenient location to the centre.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
So sorry that you did not enjoy your stay with us. Kind REgards

"Conveniently located"

4
30/10/2016

Great location where you can walk into the center of Stratford. Convenient car parking but resent having to pay a parking fee as that should be part of the room cost. Our room was a fine, but the bathroom was tiny and very shabby. The side of the bath was peeling off leaving wooden shards and looked dreadful. We didn't have breakfast there so cannot comment on that.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review, I will be looking into your comments. Kind Regards

"A great stay in Stratford-upon-Avon"

5
30/10/2016

We stayed here for 3 nights last week. Comfortable Executive Room, towards the back of the hotel, so away from the main road, and extremely quiet. The staff were helpful and efficient. The hotel is very convenient for all the Stratford-upon-Avon attractions such as the river, the theatres, and the town centre restaurants and shops. Lots of parking on site - costs £3 per day but that is very reasonable. We had a Bed and Breakfast deal, and were very satisfied with breakfast each day, loads of choice, continental or cooked. We would certainly stay here again.

"Business overnight"

3
29/10/2016

Initial room was a poky hole just down the corridor from reception, with tired furniture, windows that wouldn't shut facing fire exist and smokers corner near the entrance door. Also a depressingly saggy bed and ill fitting curtains. Asked to be moved, no problem. Room 2 was much better, more modern, light and clean albeit the chair in the room was becoming threadbare and stained. Food was splendid and a great breakfast.

"lovely Hotel and a great location near to Stratford-upon-Avon"

4
26/10/2016

We stayed at the Best Western for three nights, it location is great in easy walking distance from the center of Stratford-upon-Avon, canal, shops pubs &resturaunts, as well as the theaters, and Shakespeare attractions, the Hotel is nice, clean our room was dated, and a little tired but that didn't really bother us if I'm honest, breakfast was lovely with plenty to choose from, all in all we enjoyed our stay, and wouod look to stay here next time we visit Stratford-upon-Avon

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your kind review, we will look forward to see you again in the future. Kind Regards

"Ok, but there are better hotels in Stratford"

3
25/10/2016

I visited this hotel for three nights with work. I have to go to Stratford-upon-Avon a lot and usually stay elsewhere. The location is great for the town centre, it is an easy walking distance and the parking charge at the hotel was reasonable. The room I was given was very tired looking; the bathroom, in particular, looked shabby. The breakfast was tasty but the room it was served in was very busy and sometimes this meant that getting the table service for tea, coffee and toast was slow and sometimes this was frustrating.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your comments. Kind Regards

"Great Location"

4
25/10/2016

Stayed here for a trip to Stratford Races. Arrived at 1pm and no parking spaces available so had to park in leisure centre close by. Great location a couple of minutes away from the centre of town. Room slightly tired but perfectly adequate for our needs. Breakfast very good and staff friendly. We paid £150 for one night B&B and would consider this a reasonable price for the quality of the hotel in Stratford.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank yopu for your review, very pleased to see you enjoyed your stay bwith us. Kind Regards

"Smoke house"

3
24/10/2016

Stayed last night, family room , overall tidy presentation, though the staff smoking constantly in a non designated area filled the room with smoke, I did make a complaint only to be fobbed off and even told it was the guest in the next room! No rectification or even apology. Added to my smokehouse room the mattress on the double bed had collapsed, so a very awkward uncomfortable smokey night!! No sleep! Staff unapologetic or even helpful! Wouldn't recommend or return!!!

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time the time post your review, I will be looking into your concerns. Kind Regards

"Excellent afternoon tea"

4
23/10/2016

Visited the location as a treat for my wife and sister on a travelzoo voucher premium afternoon tea. Without a doubt the best afternoon tea we have had anywhere. Currently it is on offer at the hotel for £14.50 with the voucher it cost £11 each. We opened with a glass of good quality prosecco or Pimms cocktail. We were handed a menu to chose a pot of tea (alternative coffee if required), I have never seen so much variety. I settled for their own blend of Assam and Ceylon, my wife and sister chose their special fruit tea which had pieces of fruit in. The afternoon tea consisted of a cheese and tomato, salmon on brown and cucumber finger sandwich. Three small cakes, a milk jelly topped with strawberry jelly, a plain scone and a fruit scone with jam and cream each. When these were eagerly demolished we were offered the choice of melted plain/milk/white chocolate with strawberry pieces, small ring donut and marshmallows. The staff were excellent from reception to the servers. Can't wait for the next offer. Free complimentary car parking is provided. EXCELLENT

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Great to see you enjoyed your afternoon with us. Hopefully we will see you again soon. Kind Regards

"quite comfort"

5
21/10/2016

first rate stay comfort, great food, great staff friendly and polite. room without fault. vast choice on breakfast menu able to set up for whole day. location just a few minutes walk from town centre.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Your very kind comments are appreciated by us all, so pleased to see you enjyrd your stay with us. KInd Regards

"visiting the Bard"

4
20/10/2016

We often return to this hotel which is easy to get at and a short walk from the theatre. Very comfortable room and delicious cooked breakfast (no muesli though). Ordered newspaper didn't arrive, otherwise all was great. A couple of dining chairs looked as if they might collapse but fortunately didn't.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review very pleased to see you enjoyed you stay agin with us. Kind Regards

"Pleasant Afternoon tea"

4
19/10/2016

My partner and I visited the Best Western Grosvenor Hotel for a deluxe Afternoon Tea using a 'Wowcher' voucher. We ate in the dining room which was very clean & tidy with traditional decor throughout. The afternoon tea itself consisted of a choice of teas, of which I had the Assan, sandwiches with smoked salmon, cheese & tomato, cucumber and egg. The sandwiches were served on both white and wholemeal breads and were fresh and tasty. Scones were included with the tea with butter, fresh cream and jam, these too were tasty, also included were small cheesecakes, jelly and mini chocolate meringues. Once these were cleared away by the pleasant staff a chocolate fondue was brought out which consisted of marshmallows, pineapple chunks and mini donuts to dip in a bowl of milk chocolate. To accompany all this was a glass of Pimms each which was nice, although could have done with a little more fruit in, not just a couple of slices of orange. To summarise, we thoroughly enjoyed our afternoon tea, we'd return back ourselves and also recommend the afternoon tea to others.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
So very pleased that you enjoyed your afternoon with us. Kind Regards

"Too expensive and very average"

2
18/10/2016

Very well placed for Stratford tourists and easy to find. Parking is convenient, but that's about it. It doesn't feel particularly clean and access is up stairs only. My old knees struggled. Bar snacks were average prices. The American Burger sounded nice but when it came, the brioche bun was stale and the burger less than average. A wedding didn't disturb us in our room, but kept my daughter and son in law awake in their room until it finished. A breakfast shown on Booking.com for £8.50, became £11 on our bill and I did query this but was told I had to pay this, regardless. All in all, an average hotel but not an average price.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review. Kind Regards

"Short weekend break at Grosvenor Hotel Stratford upon Avon"

4
17/10/2016

We were given this short break, Friday night to Sunday morning as a gift, and was was interested to see how it was. Our room was excellent, looked like it had recently been updated. Clean and fresh, as was the en-suite bathroom. Our deal included breakfast and evening meal so we ate in the first night. Not a large menu. If you like large portions you will be disappointed. A bit pony for us but OK. Other guests asked for extra portions of vegetables/potato but were told no. Staff very good. Bar and restaurant areas also been updated, but the smell of paint was a little off putting.One other little gripe was my wife was assisted with getting her breakfast one morning, very helpful, but sadly he stank of cigarette smoke, not nice with food. The dinner menu never changed so if you didn't fancy anything on the menu then you would have to repeat the previous nights meal. We were told at reception that they had a new chef and he was trying different thing. We had to laugh at one starter which was crispy belly pork. I know I said the portions were small but this piece of pork was smaller than my thumb with a few bits of greenery thrown around it. Hey ho maybe that is just us being picky. All in all a very pleasant short break in a nice hotel, nice staff, but recommend you eat out if you have large appetite. 4 * because of the cigarette smelling staff member

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your comments, I will be talking to our cigarette smelling member of staff. Kind Regards

"Well located clean hotel, helpful staff"

4
16/10/2016

We had a very pleasant one night stay at this hotel. It is not the most modern of places, one of those with lots of windy corridors, but importantly it was clean, and the staff were friendly and helpful. The room was very comfortable, with generous tea/coffee/biscuits - a bit like other places used to be before they needed to make savings. We had a problem with the hairdryer in the morning, called down to reception, and they provided a replacement within a few minutes. We didn't use the bar / restaurant. We thought the £3 / night parking charge was reasonable considering the excellent location. We think we got a pretty good deal on here so the above is on the basis of that deal.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your kind review your comments are greatly appreciated, hopefully we will see you again in the not to distant future. Kind Regards

"Wedding at the Grosvenor"

5
10/10/2016

A fabulous weekend and a wonderful wedding. Thank you to all the staff from reception to housekeeping and waiting staff everyone was so kind, pleasant and helpful. From the greeting on arrival to requests we made for an iron and a bath mat nothing was too much trouble and delivered with a smile. The cheerful housekeeping staff who although we did not want the room made up on Saturday checked we had all we needed and replenished our tea and coffee. The lovely waiters and waitresses who were so efficient and pleasant although very busy. The bar staff and everybody there helped make the wedding weekend a success.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Congratulations again from us all. So very pleased your special day went so well, I will ensure all of the team are made aware of how much you enjoyed their service. KInd Regards

"Disabled room for wife"

4
09/10/2016

We were very pleased overall with the accessible room we stayed in. Not bad condition, although the two tub chairs provided are too low and too soft for someone with a disability. Doesn't any hotel chain ask disabled people what they want before designing it? Mentioned to reception, and could be easily fixed. Bed was two singles pushed together, very common..... So, why have I given a 'very good' rating. Firstly it was pretty quiet, despite a wedding being held on the premises, and the bar being nearby, and the bathroom was well adapted. It's not purpose built, but has been nicely modified with a raised toilet, plenty of grabrails near the toilet and bathroom and a sink for those using a wheelchair. Because of the wedding the previous night the breakfast room was busy, and we had to wait a few minutes for a table, but the cooked breakfast was reasonably hot and good quality. One other thing; the disabled (step free) entrance is through the car park at the back.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Very pleased on the whole to see you enjoyed your stay with us, thank you for taking the time to post your review. Kind Regards

"An excellent base for a host of activities"

4
09/10/2016

Stayed one night with the intention of going to the Theatre Royal. The Executive bedroom was very well appointed, had air conditioning (which as it happens wasn't needed) and very comfortable beds, Check in was slick and well ordered and breakfast similarly good, despite the fact that they had a coach party in for the night. I'd have liked the bar to stay open until the advertised time, as the play was very long! Given the central location of the hotel and its proximity to the theatre I thought the £3 parking charge was reasonable, having paid much more for parking in some towns and cities. If there's one small issue to mention I'd have liked the hand towels provided to be slightly larger. Good comfortable hotel.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review, really pleased that you enjoyed your stay with. Kind Regards

"Excellent stay - good staff, service and great breakfast"

5
09/10/2016

Apart from the decor of our room looking a little tired and dated, everything else about this hotel was pretty much superb. The staff were plentiful and very helpful, which so so unusual these days at most hotels. The buffet breakfast was one of the best I have had, with all the food very fresh and staff handled the very full restaurant extremely well. We ate in the restaurant in the evening which was good apart from excessive stark lighting which killed the atmosphere, but the food was good. Clean and comfortable, I would recommend this hotel for a stay in Stratford.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Very pleased to see you enjoyed your stay with us. I will pass on your kind comments to all of our team. Kind Regards

"Loverly hotel"

4
09/10/2016

Stayed one night for a visit to Stratford upon Avon 2 mins walk to main town. Loverly hotel large rooms tastefully decorated. We just felt the reception staff on checking in and out could be a bit more pleasant she was quite misrable when asked if wanted breakfast and we declined she pulled a face at £11 each on top off paying £3 extra to park on there Cark park we felt this was a bit expensive as you can get full breakfast in town for £5 with unlimited coffee I think car park charge should be included in the price.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review, I will have a chat with the reception team. Kind Regards

"Great stay"

5
08/10/2016

My husband and I have just stayed at the Grosvenor Hotel. We had afternoon tea then walked to the theatre and back for an overnight with breakfast. Afternoon tea was delicious, it is only 10 minutes walk to the theatre, our room was large, well decorated and very comfortable and breakfast was very good too. We are looking forward to our next stay at this Hotel .

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
So very pleased that you enjoyed your stay with us, we all really appreciate you comments, hopefully we will see you again soon. Kind Regards

"A convenient and caring hotel in an ideal setting to explore all the sights."

4
07/10/2016

We stayed here for three nights. The room was extremely comfortable and well serviced. The staff were attentive throughout. Breakfast was served in a very homely way with hot plate service to ensure that the food was exactly to one's liking. I would definitely stay here again. The reception staff could not have been more attentive and even helped me to print out our boarding cards for the return flight. The only areas for improvement were perhaps to consider using a different taxi firm as our pre-booked taxi failed to turn up. We had allowed enough time, just in case, and we enjoyed the walk to the railway station! The hotel is situated on a busy road. The double glazing means you are unaware of the traffic. At peak times, however, crossing the road can be difficult, although there is a pedestrian crossing at the far end of the road. One tip is to consider using the canal tow path that goes under the road and allows easy access to the tow path leading directly to the town centre.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for posting your review, so very pleased to see you enjoyed your stay with us, hopefully we will see you agin soon. Kind Regards

"FROM BARD TO WORSE"

1
06/10/2016

I have been a regular visitor to Stratford upon Avon for the past 40 years. The number in my party varies between 4 and 12. On September 03 this year my party of eight Racegoers were unable to book our usual Falcon Hotel as they were full. After a few telephone calls we booked 4 double rooms at the Best Western Grosvenor Hotel at a cost of £148.00 per room. In racing terms this turned out to be an extremely bad bet!! My room was very tired, with one small window, and a scruffy bathroom complete with torn panels on the bath surround. The heat and lack of fresh air made our stay rather unpleasant. As we were only staying one night my wife and I decided not to cause a stir and risk putting a dampener on our weekend's racing with friends. The breakfast on Sunday offered scant choice, but it was passable. After a stroll around Stratford we proceeded to the Hotel car park at the rear of the Hotel. Guests are charged a daily supplement to use the car park. As I approached my car I noticed two scuffs/scratches on the front nearside of my car. I immediately fetched the Duty Manager and the girl on reception to show them the damage. It was also confirmed that due to where my vehicle was parked the damage could not have been caused by another vehicle, as the gap was far too small for another car to enter. It was at this point that two of the other couples in our party said they had been awoken between 6.30 am and 7.30 am by the banging and clattering of what sounded like wheelie bins. The Duty Manager explained that this disturbance was caused by the laundry service provider using laundry bins in the area of the car park where my vehicle was located. Banging and clattering of laundry bins. Damage to my vehicle. Just a coincidence? I think not. The balance of probability indicates that a laundry bin had caused the damage to my vehicle. The Duty Manager suggested that I report the incident to the Warwickshire Police, who could exercise their authority to view the appropriate footage on the CCTV cameras mounted in the car park. I took his advice and obtained an incident number and waited for the proof I needed to be uncovered by the Police. The next day I received an email from the Police, reporting that all the Hotel cameras were in fact Dummies!! Having been advised by the Duty Manager to have the Police check the security camera footage, then to discover that the cameras are in fact Dummies, borders on the unbelievable. The Hotel seem oblivious to the fact that guests could be mislead into believing that the car park is secure, due to the provision of security cameras. The damage to my vehicle is fairly minimal, yet not a single gesture of goodwill has been offered by the Best Western Grosvenor Hotel. ? It would be reasonable to expect the Hotel to acknowledge that the incident could have been avoided had they provided adequate security and engaged a safer code of conduct regarding deliveries. To add insult to injury the Head Hotel Manager suggested that I may have damaged my car before using the car park. Outrageous. Had the security cameras been operational and rolling, there would be no dispute. In the words of William Shakespeare, a call for the filmed evidence of “ O Rolleo, Rolleo, wherefore art thou Rolleo” would have settled the matter.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you Mr Trevitt for posting your comments. Kind Regards

"my stay"

4
06/10/2016

we stayed two nights from 29th September here and found it within very easy walking distance of centre(7 mins) and could walk on a tow path without crossing a road.Staff were good as was the comfort and food .We enjoyed our stay and would return.

"Very good (on the whole)"

4
03/10/2016

Returned home almost a week ago after an enjoyable 2 night stay on a Groupon deal (extremely good value) We were lucky and got a car parking space quite easily despite what seemed to be quite a lot of guests checking in on a busy Sunday afternoon! Reception staff were very helpful, friendly and efficient, and we were more than happy with our room which was clean and comfortable! I had a concern prior to arrival after having read quite a lot of reviews about the guest rooms being unbearably hot....but we were just pleasantly comfortable and only needed the ceiling fan. Breakfast was good, and it was very pleasant having a drink in the bar upon our return to the hotel in the late evening (bar prices extremely high however) A lot of the reviews also said how dated the hotel was, and how it had clearly had no investment or upgrading for many years! I tend to disagree on this, as to my eye it was clear that wallpapers, paint etc; was recent! I would call the style as being in keeping with the building and the look they wanted to create! Location really couldn't be bettered.....very short walking distance to the River Avon, and all the town centre attractions. Not having visited Stratford before we didn't have to use the car from arriving to departure. My reason for only giving 4 stars is due to the truly horrible afternoon tea (part of the Groupon deal) The bread was disgusting (like cardboard) and the only filling that was tasty was the egg! The scones were inedible.....could have been used instead of tennis balls in a match, and the clotted cream was clotted to a solid lump! A couple of the little cakes were quite nice.....but very average! We were very glad not to have paid for this as an afternoon treat and would most certainly have complained if that had been the case! I probably still should have said at the time how disappointing it was.....but my husband said to just let it go! We would definitely return to the hotel.....but would avoid the afternoon tea!!!

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review and I am very pleased to see that you enjoyed the majority of you stay with us. I will most certainly have a look at the afternoon tea, as we sell upwards of a 1000 per month and thankfully have very positive reviews, my apologies. Kind Regards

"Great Location Could Be Great With A Few Tweaks"

4
03/10/2016

This hotel is in a great location five minutes from town. The rooms were spotless and comfortable, well equipped but a bit dated. The staff were very friendly and extremely helpful and efficient. My only criticism was the breakfast. The servery is very small and is only partly self service which meant long queues. The croissants and brioches were very small and from packets and not freshly baked. Also there were tinned mushrooms and vinegary ketchup like everything was done on the cheap, all a bit mean. £139 is a lot to pay and not get a decent breakfast although I was told by my friends that the bacon and sausages were good. It was a shame for me, a vegetarian, because the toast and scrambled eggs were lovely. The dining area and ground floor are all beautifully decorated and it looks like they are gradually doing it up but for me parts of the food were a let down. Otherwise a great hotel in a superb location and parking is only £3 per night. The hotel bar closes at midnight on a Saturday so we went to Wetherspoons in Sheep St which is open till 1am. Altogether a lovely stay in beautiful Stratford.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review and I am very pleased to see you enjoyed the majority of your stay. All our breakfast items are fresh nothing is from a tine, our crossiants perhaps are a little small but they are freshly baked every morning. Kind Regards

"Great Location"

5
01/10/2016

Excellent hotel, less than 5 minutes walk from town centre and the pubs, shops and RSC. Easily accessible for the Shakespeare houses. The hotel room was very clean and tidy, and the staff was very polite and helpful. This was my first Best Western hotel stay, and would stay again.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Very pleased to hear you enjoyed you stay with us, hopefully we will see you again soon. Kind Regards

"A comfortable 5 Days"

3
30/09/2016

Large hotel well furbished with comfortable bedrooms. Large dining areas and this is complemented by excellent food. Cramped bar area and the staff need training on pouring beer. Stall not overly friendly but this did not dampen the break. Very close to town centre which has everything one requires. £3 per day parking

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your post, really pleased to see you enjoyed your stay. Thank you for comments I will have a chat with the bar staff. Kind Regards

"Why so hot??"

1
28/09/2016

The room was ridiculously hot - I mean heatwave hot, in the middle of September! The windows didn't open widely enough to allow any air in and the view was quite literally directly into another guest room!!! Forget drawing your curtains back (unless you're into that sort of thing). The bathroom was filthy - faeces on external toilet basin, dirty shower head. Breakfast was frustrating - table not reset so lacking milk, preserves, butter etc. Getting staff attention was hard work. Just took all required from the table next to us as tired of waiting. Breakfast very limited and not very nice at all. Complained to the receptionist on checkout about the heat in the rooms (everyone was complaining) and was told it was due the weather outdoors. It was 16 degrees outside. Enough said.

"Short stay"

4
28/09/2016

Stayed one night at The Grosvenor. Ground floor room which was comfortable and clean. Didn't have evening meal but breakfast was very good. Hotel is centrally located and a 5 minute walk to the River Avon and easy then for walks into town or along the river. As expected, plenty of tourists, Most Shakespeare attractions are nearby. Parking at Hotel was £3.00 perday and allowed to stay there after checking out so that was handy.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Really pleased to see that you enjoyed your stay with us. Kind Regards

"A very enjoyable stay in Stratford upon Avon"

4
27/09/2016

My wife and myself enjoyed a 2 night holiday at the Best Western Grosvenor Hotel in Stratford upon Avon on 18th and 19th September.The hotel is located just a short walk to the many attractions that Stratford has to offer.Our room located on the ground floor was very clean although the bathroom was quite narrow and not totally suitable for my wifes needs as a wheelchair user.The bathroom also appeared to be in need of general renovation.The hotel staff were all very polite and helpful and the standard of food and service was very good.We would return to the hotel we really enjoyed our stay.My wife does not require a specially adapted room but a room with an easier accessible bathroom would have helped.I would add that the hotel's dining areas,bar,reception,toilets and lounge were very accessible.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review. Kind Regrads

"Good very central hotel"

4
26/09/2016

We've stayed here several times when in Stratford to see a play at RSC. Good hotel and the fact that our 20 year old daughter is allowed to stay with us in a room for 3 rather than the fuss of 2 separate rooms is very welcome. Only hassle is that the car park is often full to overflowing but we got lucky and found a space about an hour after arriving.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review, very pleased to see you enjoyed your stay again with us. Kind Regards

"Hotel just OK"

3
26/09/2016

My husband and I could not get into our usual hotel so we booked a room here. When we arrived, we found we could not get a parking space, the last couple of remaining spaces had cones on them so we had to go to a nearby, very expensive, car park. When we arrived at the hotel with our luggage, we could not get in through the main doors as there was a wedding party blocking it. When we eventually got in we struggled to get to the reception desk as there were lots of wedding guests blocking our way. We were going to have a drink at the bar but the wedding guests were in there also. We checked in and went to our room, which was located at the back of the hotel (was very pleased about this as I needed a good night's sleep). The room was dated, the room phone did not work so I had to use my mobile to ask reception something (I did not want to work my way through the wedding guests again). I asked reception if we could have a hot breakfast delivered to our room the next morning, the lady I spoke to found it very difficult to understand what I was asking. She eventually confirmed that yes we could have the breakfast in the room only for us to find out later on that we could not. We had one teabag between us, one of the spotlights above the mirror constantly flashed on and off when I was trying to put my makeup on. The hairdryer was the smallest I have ever seen and fixed into the back of the drawer, the lead was so short I practically had to have my head in the drawer to dry my hair! We went to the theatre and wondered if the wedding would have an impact on us getting a good night's sleep, it did not. However, at 7.30 the following morning we were awoken by someone pushing trollies of towels around the car park, not good. I think for £129 (excluding breakfast which is £11 on top) this hotel is not worth the money, the room was dated and we could not use most of the downstairs due to the wedding party. I will not stay here again.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review, I am extremely sorry that you did not enjoy your time with us, I will be looking into your issues. Kind Regards

"Very very happy"

5
25/09/2016

We stipped here for the night and was very pleased the way we were treated. Hopefull staff and very friendly . The room was very clean and quite with no noice from the road and we slepted very well We will be returning.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
We look foreword to seeing you again very soon, thank you for your comments. Kind Regards

"Two day visit to watch some Shakespeare."

4
25/09/2016

Older hotel in good condition with very helpful staff. Our room was warm (with no heating on) and may have been the one complained about elsewhere (161), we kept the fan on. However it was not too warm in late September. The food was very good and it was an easy walk (across road and along towpath) to RSC theatre.

"Wedding of our dreams "

5
25/09/2016

We had our wedding here in July 2016 and it was such a marvellous day. The wedding planner was second to none and the staff made us feel very welcome. Everything went so smoothly on the day, the food was fantastic and the rooms were finished to a high standard as were the rooms we used downstairs. So so pleased we booked you and we will look forward to returning for our anniversary.

"Really made for wedding guests...."

3
25/09/2016

Booked this through a Red Letter Day gift card as had never visited Stratford Upon Avon and we added an extra evening to make a weekend of it. To be honest I'd have rather spent the £120 pounds elsewhere. My main issue was, as it was a weekend, they had back to back weddings and really as other guests we felt secondary. The room was small and in need of an update but adequate, except for it's position. We overlooked a noisy courtyard which meant a not very relaxing afternoon and though it quietened down by 12ish, disturbance from the noise of the disco. I was also woken during the night by slamming doors - the hotel can't be responsible for other residents but when I told reception I wasn't really offered a reasonable alternative nor any compensation for a disturbed nights sleep - for me this an absolutely essential component of a weekend away, so a shame it was spoilt. The next morning, when I asked at reception if there was another wedding and there was, I asked to be moved to a quieter room but was offered one overlooking the car park - didn't want to take the risk of another disturbed night AND the pain of moving so decided to stay put and to be fair it wasn't quite as bad as the night before (though I was tired so probably slept more deeply too). Staff are working very hard, it is a very busy hotel (at weekends at least) and given that the service they deliver (not withstanding the above situation) is good. Breakfast is fast moving service and excellent choice of cooked foods, very well cooked but again because its so busy I couldn't say I relaxed. We felt a bit like gatecrashers at someone elses wedding! I'm really not that fussy (see my other reviews which are mostly positive) and make the best out of every situation (always glad to get away) but I have to say I wouldn't recommend this hotel to someone else or return here given our experiences with sleep quality which I don't think was taken seriously by reception staff. Hotels have to make money obviously but this one isn't currently balancing the needs of everyone who uses it.

"Disappointed!"

2
25/09/2016

My husband and I stayed here for a Weekend away. We have always wanted to visit Stratford Upon Avon. As we walked into our double room we were shocked to see a wedding party having drinks, very close outside our window. They were quite loud and I immediately shut the curtains for privacy. We asked reception for an alternate room but were told they were fully booked for the night so we went out for the evening to get away from the noise. In the morning We still couldn't open out curtains as we could see directly into the restaurant and everyone was having breakfast! Luckily we managed to move room for night 2 which was more private. Check out time in the morning was 11am and the maid knocked on the door at 9am. My mistake for not using the do not disturb sign so I informed her We wasn't ready and put the sign on the door. However, an hour later she knocked again? The last straw was to find that someone had been putting drinks on our room who had been at the function the night before. I also think parking should be free as its not close enough to town for them to charge daily. The staff were polite and the room was clean but for £220 we were really disappointed.

"Friendly attentive staff, very comfortable room"

4
22/09/2016

The staff make this hotel, they are friendly, helpful and attentive. The room was large and comfortable, only minor downside was the bed being soft. Breakfast was good. Car parking is a bit of an issue when busy as there are more rooms than spaces - whilst there is an multi-storey round the corner, there are also some on road parking around the corner that is free and available from 6pm till 8am.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
I will make a point of telling all of our team how much they made you stay with us so welcoming, hopefully we will see you again soon. Kind Regards

"RSC overnighter "

3
21/09/2016

The hotel was clean and our £80 (plus £3 parking) got us a large double with a spare single bed. Parking is quite tight, though we got the van in ok. Staff were welcoming and helpful. Tea and coffee supplies are generous. We had a ground floor room, and there was some noise from the kitchen in the morning. Walls are quite thin so we could hear other guests returning but being mid week most guests were here for the theatre and in and out at similar times. To avoid the horrible road into town, take the tow path under the bridge, over the bridge and under the tunnel into town. It'll make sense when you do it. For the price and location, I'm pretty sure I'll be back.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Your comments are great appreciated and I am very pleased to see you enjoyed your time with us. KInd Regards

"Can't wait to go back"

5
21/09/2016

Form the moment we entered the hotel we were welcomed by professional staff. This is an old style hotel, not in the way of being tired, but where guests are valued. The breakfast was good with attentive waiting staff and while the evening menu was limited, the food was excellent. We decided to opt for an executive room and were not disappointed. The room had all the extras such as fridge, ironing board, hair dryer, safe etc. in addition to air-conditioning. The windows also opened which was a bonus and the curtains were very effective blackouts. Our room was to the side and rear of the hotel and we experienced no noise, in fact, although the hotel was busy we could have been in the middle of no-where when in our room it was so quiet. The hotel itself is a short walk from the centre of Stratford-upon-Avon (and I mean a short walk as neither my partner nor I are 'walkers' but were happy to do this) and we enjoyed stopping to watch the narrow boats negotiating the locks on the way. The car park is tight but we had no problem finding a space at any time. The only possible negative could be that the menu does not appear to be changed too often (but we were only there for three nights). However, the hotel is so well placed it is not an issue to walk to one of the great variety of restaurants in town. When we return to Stratford-upon-Avon this hotel will be top of our list.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
So very pleased that you enjoyed your stay with us, I will pass on your very kind comments to all of our team. Kind Regards

"Grooving at the Grosvenor Hotel!"

4
21/09/2016

The Grosvenor Hotel in Stratford upon Avon is a big comfortable hotel within easy walking distance of central Stratford and nearly all of its historic sites. Helpful and friendly staff, adequate parking and excellent location!

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your kind comments, they are greatly appreciated by us all. Kind Regards

"Don't eat here"

3
20/09/2016

This hotel is fine for one night in Stratford upon Avon. I stay here regularly and the room is good, iron,fridge, tea and coffee but oh the food! I have room service and it is universally awful. I had a cod dish once that was wrapped in some sort of cabbage which was the texture of sheeps stomach lining. They had a salmon dish with cremated fish but tonight is topping them all. Nicoise, tuna and lots of anchovies dumped on a bed of ice berg with broken up potato and a boiled egg halved. No dressing. So I rang down and received I know not what! I think the oil was past its best but I could not recognise the taste so I ate my salad dry. The rest of the menu is just stodgy, if you like a burger and chips you'll be fine. Me? I'm eating out next time

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Its very sad to here that you did not enjoy your room service meal. I have a new Head Chef joining us very soon, things will most defiantly improve. Kind Regards

"Standard stuff, average room & dated bathroom"

3
20/09/2016

With Stratford being a tourist destination then there will always be people wanting rooms. The Grosvenor is in a good location, close to the town centre and local attractions. Therefore, with rooms turning over I guess the formula works. I stayed in room 162, no aircon and a token gesture to cool it down was made by using a small desktop fan and leaving the window open. There was a wedding reception also going on at the hotel when I stayed. The music was so loud I could hear the words perfectly in my room. Luckily, though, this had all finished by midnight. However, the bed was comfortable and the blackout curtains worked well. The bathroom was fairly tired. A dated 'yellow marble' sink and the artex ceiling had been patched up above the shower head. It was clean but just in need of an update to in keep with the new reception and bar area. The staff were friendly and welcoming in the bar and on reception. I didn't sample breakfast so can't comment on the food.

"Afternoon tea"

4
19/09/2016

My wife and I had afternoon tea here via a red letter day gift. Booking was relatively easy through the hotel and the gift company, the only down side is that you have to print of some details. That was not too bad for me as I just e mailed it to myself at work, but would have been a problem if you have not got a printer. But having said all that the tea at the hotel, was very good, there is limited parking at the hotel and we had to wait for a space. The tea it self was very good and filling! You can choose from a long list of loose leaf teas, and on the deluxe version you even get a fondue at the end, which was lovely. Service was good and the staff was very attentive. Good choice of sandwich fillings and I believe you can pick the fillings if they are not all to your taste.

"Afternoon tea for two"

4
18/09/2016

Had a Red Letter Day voucher so decided to have afternoon tea here during a day trip to Stratford-upon-Avon. It was a lovely sunny day and tea was served in the conservatory. Nice selection of sandwiches with cakes, plain and fruit scones. A good choice of tea. The chocolate fondue was a welcome addition following the main event. Overall it was a pleasant enough afternoon.

"Good in many ways but....."

3
18/09/2016

We recently stayed at this hotel for 3 nights. It is in an excellent location for the Royal Shakespeare Theatre and the town centre. The staff were helpful and cheerful. The breakfast was very good and the bar food in the evening was also good. Unfortunately, our room was overlooked the main road and the traffic was very noisy until around midnight. Our room had a ceiling fan and a table fan but it was still very hot - certainly too hot for bed clothes and made sleeping difficult. If we opened the window to relieve the heat, the noise only increased so we were defeated either way. It is a shame that a hotel with so much potential could not put air conditioning in all of its rooms.

"Hotel without feeling"

3
16/09/2016

We were in Stratford for the day and as we had stayed at the Grosvenor many years ago we decided to have a light lunch there. As we entered, the place looked to be doing very little business, as we sat in the bar we heard that the hotel was full. I asked if the bar was open and was it serving snacks, "yes" replied the pleasant receptionist, "just go through". We entered a completely empty bar with a barman lounging at the end of the bar, we got the feeling that we were spoiling his dreams, we purchased our drinks and asked for the sandwich menu, the guy just brought it over to the table, no chit chat at all. As we sat waiting for our sandwiches a couple of parties came through who had obviously ordered afternoon tea, they were shown through to the dining room by this not so friendly guy as if they were being shown the way to a doctors waiting room and when their cake stands of afternoon were taken through to them they didn't look very appetising at all. I ordered Cheese and Pickle Sandwiches and received Cheese and Tomato Sandwiches. Looking at some of the reviews on Tripadvisor and the response from the Manager it seems that customer service does not rate high on their agenda.

"Excellent hotel"

5
13/09/2016

Visited this hotel for a nights getaway staff where very pleasant hotel was beautiful...pubs and places to eat are within a 5 min walk and Stratford itself is a beautiful place to visit...will defiantly return loved it

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
So pleased you enjoyed your short stay with us. Kind Regards

"DRINKS WITH FRIENDS IN HOTEL BAR"

3
13/09/2016

Wednesday 7th September 16, My husband and I travelled down to ‘The Grosvenor Hotel' in Stratford on Avon to meet up with our friends from West Sussex. We arrived at 8.00pm and we were greeted with hugs and kisses. We all then went into the lounge bar and settled ourselves into comfortable chairs and My husband and I purchased a round of drinks. We spent the two hours catching up on news and gossip. which was nice. We did think that £17.00, was expensive for 3 non-alcoholic drinks and a pint of bitter was expensive. We did notice there were not many people in the bar, at these kind of prices I am not surprised that they have very few customers.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review, I appreciate your comments. Kind Regards

"Quaint little place "

5
12/09/2016

This place is perfect if you want to experience old world charm of Brits. It's clean, affordable, quiet. Hotel has a cute bar at the lobby where you can have a drink or two in the evening. Rooms are spacious and clean. Breakfast needs to be paid for but is very British. Vegetarian options available. Great place. Has eating places around it.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Very pleased to see you enjoyed your stay with us, thank you for taking the time to post your review. Kind Regards

"Well worth a stay"

4
11/09/2016

We chose this hotel because it is only a few minutes from the town centre and river. Also it has a car park and we found the executive room very comfortable with good decor a fridge and safe included. This is an older style building but it has been pleasantly modernised with an elegant restaurant and fair sized bar. We had dinner on both evenings of our stay and although the menu is quite limited the food was very good. Table service was good and there was a comprehensive wine list. Breakfast was buffet style plus the usual cereals and juices. We found the staff extremely helpful and our stay was much more enjoyable than a previous stay in the smaller standard room. I would recommend this hotel for its convenience, cleanliness and helpful staff as well as its good quality food.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Your kind comments are greatly appreciated by us all, so very pleased that you enjoyed your stay with us. Kind Regards

"Inflexible"

3
10/09/2016

We attended a wedding last month at this hotel. We were staying for one night and the wedding was for 2pm. I called the hotel a few weeks before as check in was 2pm and I thought ,mistakenly, that the hotel would be flexible with our check in as some rooms must be ready before that time. I was told they would make a note of my request. I asked where we could get changed if the room was not available and was told I could either book a room for the night before or get changed in the Ladies. On the wedding day arrival we got our room at 1.40pm but others in the party did not get their rooms till 5 pm after the wedding service and meal.. In view of the amount of money spent that day I think that was a very bad customer service. The wedding food however was very good.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for posting your comments. Kind REgards

"Old & Tired"

3
09/09/2016

Our tour group leader uses this hotel for his tours in the area. I can understand why. Great central location within the city with ample parking. However, this hotel is in need of updates in all of the rooms ,in general, all over the property. The staff was professional and helpful, but, they are dealing with a situation that is beyond their capability to improve. In very hot weather, this hotel will be insufferably hot. When we were there in July, in only moderate weather, the halls were hot and the rooms were getting there. Only a major renovation will bring this place up to par. Unfortunate given the service , the food in the dining room, access to the city on foot was very good.

"Bad start"

3
09/09/2016

The 3 night booking (Friday to Monday) was made several weeks prior to our visit. Having cause to contact the hotel to inform them that, Due to an unexpected delay we would not be arriving until early Saturday morning and would like access to our room booked from the Friday. I was told this would be passed onto the bookings office. We arrived as stated only to be told our Whole booking had been canceled and our room re- let, No other rooms were available. After some intense discussions A ver helpful young lady from the booking office managed to sort out a suitable,though tired, room for our stay.

"A very tired hotel, most uncomfortable 2 nights ever"

2
07/09/2016

I stopped at the above hotel and it was a warm few days, upon walking into the hotel you had a sense of going back in time 30 years! Very dated furniture and decor and when I enetered my room it was so warm and i was surprised that there wasn't any air con! Instead there was a rattling old fan which made matters worse as it was circulating warm air around what was already an oven like room. The bathroom facilites were also from 20/30 years and I waited literally 6 minutes for the water to come out of the taps both sink and bath! Very diasspointed and one of my worst experiences ever in a hotel.

"Over heated"

2
06/09/2016

Stay spoilt by sauna like conditions that made sleep near impossible, and could not be allieviated by the noisy fan left in the room. When we complained and asked if there was anything that could be done we were told this was a local issue with the hot water pipes, but over heard so many other guests complaining that it appears to be a bigger issue.

"dissappointed"

3
06/09/2016

we were looking forward to this stay with friends as we normally stay at the premier inn waterways....the hotel looks grand from the outside but the rooms are so disappointing! a tiny carpark at the back which is chargeable.... if you arrive early enough to get a space.. the lobby area is not too bad being spacious and bright but oh dear those rooms!! felt like we were time travelling!! and not to the future... tired furnishings and an even more tired bathroom ....so hot as others have said with windows that don't open properly and fans that just move the warm air around.at breakfast we were greeted by a surly waitress who clearly didn't want to be there .the cold choice was help yourself while the hot was served from buffet trays. they had run out of mushrooms, the scrambled egg was quite dubious and the sausage had the weirdest flavour. would rather stay at waterways.

"Afternoon tea"

5
06/09/2016

Got bought a voucher for afternoon tea for my wife and my 50th. Went today and it was lovely. Food was great, staff friendly and the reaturant was very clean. Would recommend it to anyone. Felt very posh for one day

"Hot Fan Club"

3
05/09/2016

A wonderfully central establishment once of elegance and charm. The elegance is retained in the fine frontage but as with so many facades the truth is in the inside story. In this case everything was perfunctory. From the moment we arrived to a car park reminiscent of a sardine can, full of course. To the knowledge that "we have another car park", seemingly owned by the leisure central and swelling their coffers at a rate of £1 an hour. To that moment when you realise that Best Western are best presumably at charging for the very extras you thought would or should be included in a rate of £148 a night? £3 for guests to park in a hotel car park clearly designed in the same passenger/lifeboat as the Titanic? £11 for breakfast for each person in what amounted to a school dinner service facility? Whilst I fully appreciate it may have been all there in the small print at my age I struggle to read my watch so your small print theory is wasted on me. What wasn't wasted was the idea of selling at exorbitant prices and even then to a captive audience. If Best Western have any interest in my opinion, which I doubt, then I'd have to say that based on the accommodation, plushly provided, in a room clearly designed to be used as a sauna, without the aid of air conditioning. That the inclusion of two electric fans whose age defying high velocity antics made sleep unlikely, however intentionally kind, was not received as such. Finally, the only remains of a once great hunter that The Grosvenor clearly was, lay in the hands of just one member of the breakfast concierge team, a lovely Polish fellow, called "Shamack" or at least pronounced that way. He was the most charming host amidst a sea of staff looking wearier by the second. Just a thought, BW, I recently noticed for anything other than the Olympics this country appears to have dropped the "Great"; partly I guess as it's nation feels less proud of it. Is the "Best" becoming similarly tarnished?

"Nice hotel centrally located"

4
05/09/2016

This was a very nice hotel spoilt by the fact that parking was charged on a daily basis..really! You have to Payton park in a hotel you are stayin at. We were told by the unhelpful receptionist, after complaining, that all hotels in area charged which is simply not true. Apart from that the hotel was clean and well maintained. Breakfast was really good. Access to the main town was only a five minute walk away.

"Hotel near town"

4
05/09/2016

After reading some reviews we were a little apprehensive about this hotel. But I must say we were very pleasantly surprised. The receptionist was very helpful and arranged a room on ground floor (due to my husband having problem with leg ) the room was large with a roomy bathroom it was a little dated and the downside was no air-conditioning only fan, and it did get very hot. We did notice that the executive rooms had air con. We had a lovely meal in the restaurant although it was very slow in coming it was worth the wait. We were able to park the car for £3 per night at the hotel and easily walk into the town.

"Fantastic Wedding Venue"

5
03/09/2016

We chose this hotel as our location for our wedding and can honestly say they provided a fantastic venue and day that was enjoyed by all and will be a day we will never forget. The package offered was really good value for money and the care and support and service offered was brilliant. Alex and her team made sure everything went to plan and were so helpful from the moment we started planning right up to making sure everything went smoothly on the day. The main meal and buffet food were really good quality and the variety to choose from was a very nice touch. Entertainment provided in the evening was good quality as well and tailored to our requirements. Although there are no main gardens for photos of the day there is a park and river area a short walk away and our photographer was able to take some fantastic pictures in great surroundings. Our guests were very well looked after and everything went perfectly without a hitch. Highly recommended. Rooms were of a good standard and honeymoon sweet is newly refurbished. Thank you for helping make our wedding day so special.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
I am so very pleased to see you enjoyed your special day with us, thank you for taking the time to post your review it is greatly appreciated by us all. Kindest Regards

"Beautiful well positioned Hotel"

4
03/09/2016

My wife and I stayed here for two nights on the August Bank Holiday. The Hotel is really nice and although only 3 star is very well appointed with the room that we had, on the ground floor, being very nice. Unfortunately it had a car park outside our window and we had to keep our curtains closed for privacy but as it was very warm outside we did not mind. What was a bit disconcerting was the plain, clear glass window in the bathroom. I was making use of the facility when a gentleman walked past the window, what he saw he should not have. Suffice to say that a frosted glass window should have been there. The blind was quickly put in place. The room itself though was very nice and cosy and we had to make use of the fan to keep our cool. There was a good selection of tea, coffee and biscuits available and the beds were very good offering a great night's sleep. The Hotel is very well situated with only a short walk to the shops and attractions. We did not eat here other than breakfast which was ok. Most of the staff were foreigners but were very helpful, courteous and efficient. Breakfast was your usual hotel affair but acceptable. Not spectacular just ok. Hotel was in an excellent state of repair and had a lovely bar and guest only area. If I came back to Stratford I would definitely consider this hotel again. One minor irritating point, there is a £3 per day parking charge to park your car at this hotel. I think that this is outrageous, even though the cost is low, as a point of principle paying to park at a place you are staying really annoys me.

"Side step this one"

1
02/09/2016

Desperate for accomodation we stayed here. Should have known from the female staff on reception that we should have gone elsewhere. Totally unhelpful until the male manager took our booking. Room was basic, dated n for some reason felt like we were in a sauna n it wasn't hot outside. No aircon but an extra fan in the room so they know there was a problem. Extra cost for parking is a joke n lucky if u can squeeze into one. Greatful we only had one night.

"Old favourite needs a face lift"

3
01/09/2016

We have stayed in The Grosvenor many times and at least once a year to visit the RSC. We have always enjoyed good service at The Grosvenor and the fact that most of the staff are east European has never been a problem. However, our old friend is looking a little down-at-heel and is no longer of an acceptable standard in this day of increasingly high consumer expectations. The hotel is clean and comfortable but the decor throughout is tired and old fashioned. Our bed was large and comfortable but the bathroom was simply not up to standard. It appears not to have been updated for at least twenty years. The shower mechanism was stuck on scalding-hot and plastic shower curtains are just unhygienic and unpleasant. Black mould was in evidence and the whole room was tacky. Our biggest disappointment this time around was the change from waiter service at breakfast to a buffet. Unlike other comments on TripAdvisor, we had always enjoyed being waited on rather than facing the buffet scrum so common now a-days and we were saddened to find that, although our food was put onto our plates by a server, we were reduced to joining the queue for hot food. £3 per night for parking is not an issue for us and we have certainly been charged much more at other hotels. Summing up, the Grosvenor no longer provides a minimum standard of accommodation for the 21stC. We won't be back, despite the excellent staff, until it's revitalised.

"Friends Wedding"

3
30/08/2016

Great location as walking distance to town centre. The rooms are functional but a bit tired. We stayed on the ground floor. Main issue is no air con though a fan is provided. The wedding was great though that was mainly due to my friends attention to detail. The wedding food was good though the hot food was served on cold plates. Drinks prices were steep to say the least though that's the norm in hotels these days. Breakfast next morning was a disaster it was table service, the girls were all foreign with broken English. They were friendly but over worked there were only 2 of them with a full breakfast room. Why don't they do buffet service. My husband asked for milk 3 times in the end got it himself. Bacon was fatty and undercooked I passed. I had a poached egg sausage and toast. I asked for a solid egg after 2 attempts I gave up and ate my cold toast. Would I stay here again NO!!

"Shabby and Out of Date"

2
30/08/2016

I wondered why I got such a cheap late deal to stay at The Grosvenor, and having now been there I know why. The rooms haven't been refurbished for 20-30 years. Decor is drab and shabby, dull colours, old fashioned feel to it. There is no air con, although we did have a very noisy fan which we had to have on all night to keep reasonably cool. The trouser press didn't work. The shower control was stuck so the temperature couldn't be changed. Breakfast was decent, to be fair, although as the hot food it is served you can't keep going back to fill your boots. And here's the thing that knocks it down to 2 stars for me: they charge £3 a day for parking your car in the car park! Unbelievable. I had thought Best Western was a reliable quality chain, but not any more.

"1st time last time"

3
29/08/2016

We expected a bit more to be honest. Check in was poor we waited nearly an hour after 2pm as the room was not ready. Sat in the bar and the receptionist was supposed to tell us when it was ready but didn't bother so we went back and forth until we got the key. The room was nice, but the decor was dated. There was no air con just a small noisy desk fan which just moved warm air around so waste of time . It was hot in the room and couldn't sleep with the fan on too noisy and it was a ground floor room so couldn't leave the windows open. The bed was clean and comfortable and the bathroom was adequate but the sink didnt drain quick enough. Evidence of a little black mould above the shower. The bar was okay again, looks dated. Served a brandy with a fly in it. The breakfast service was easy, the cooked food wasn't hot enough the scrambled eggs were bland. Coffee and tea tasted poor. The car park was full and tight to park and there was only a couple of free spaces. The main problem with this place is the staff. They are all undertrained, this is clear.there are a few language issues, all appeared to be non British . Couldn't wait to leave. At check out the receptionist asked if they would see us again in future, I said it's doubtful, and she just laughed. Just about sums it up really. worth the £137.00? Not in a million years. Go somewhere else.

"Good location for Stratford"

3
28/08/2016

No trouble getting a parking spot at the hotel & as the hotel was within walking distance of Stratford we didn't have to move the car until we left next day. Parking is £3 a day, unusual as at most hotels it's free, but £3 didn't break the bank. The hotel is average & clean, the room a good size. The only thing letting it down was the soap trays in the bathroom needed a good clean. That seemed odd as the rest of the bathroom was spotless. The restaurant didn't open that day as they had a wedding on, just bar meals & to order a veggie meal we had to speak to bar staff to see if they had anything. We didn't bother & went out to eat. Breakfast was good with plenty of choice. Do not take 126 as the view out of window is a wooden shed, This hotel is fine for a short stay.

"My Birthday treat"

4
28/08/2016

On arriving at the hotel we decided to park the car in the car park because we had been told its hard to get a space, went into town had a lovely afternoon and went back to the hotel to book in. Not very friendly to be honest but hey we were only getting our key. There was a wedding on so we expected noise but to be fair we had very little noise.The room was lovely but so hot we have 2 fans and a cooler system going and we still slept on top of the bed. Breakfast was served in a lovely room but omg the staff were so miserable not one interacted with the people, and the sausages were gross and how weird the eggs were ordered and we had to sit down for the egg/eggs to be brought to us then we had to go and get the rest of the breakfast, I would stay here again but I would give the breakfast a miss and go to Table Table down the road for £4.99.

"Good location but not much else "

3
28/08/2016

We just stayed one night while visiting the area. The location is great and within walking distance to attractions, shops & restaurants. We arrived early so found a parking spot in the small lot. Checkin is exactly at 2 and not a second earlier. There was a line of people waiting for 2:00. And we were on the 2nd floor so had to walk up a lot of stairs with our bags. I did hear the not so friendly front desk agent tell someone else that they would find someone to help them with the bags. An offer we didn't get. The room was very dated but good sized. We included breakfast which was good. I can't say that I would stay again but would be okay if you don't have high expectations.

"Wedding venue"

4
28/08/2016

Recently had my sons wedding here, from the moment we arrived the service was excellent, the staff were very accommodating to all our needs. The rooms were clean & tidy with nice clean fresh towels, just a little too warm! Family member had to be moved to another room but did so straight away after speaking to a manager. The reception with the food service was professional with courteous staff who were knowledgeable with our requests, spot on from start to finish, would certainly hold another wedding here again, couldn't fault it.

"Tried to visit here for afternoon tea. Fail! "

1
27/08/2016

Well, we booked to go here today. Emailed with special dietary requirements (as simple as replacing the sandwich bread with tortilla wraps) and was told "I have checked with our Chef sorry we do not serve tortilla for afternoon tea." Really disappointed. It's not a difficult request and I thought a place like this would cater for a special dietary requirement. It's not like it's expensive. A shame! Went elsewhere.

"Nice to look at not so nice to stay over."

2
27/08/2016

On initial arrival at 6.10pm the hotel car park was jammed due to a wedding so we had to park at the leisure centre not far away which cost £10 instead of hotel charge of £3 for 24 hours. When checking in the receptionist couldn't have been less welcoming or friendly as she checked us in. Key in hand for room number 217 she pointed to a doorway and said "it's on 1st floor we have no lifts..." when entering our room, all the windows were open and there were 2 desk fans going full pelt cos this room was really the hotel sauna!! I'm not joking! outside temperature was about 23•c inside temp 33•c. As we were late getting there and had a reservation for a meal soon after we went out straight away hoping the room would be cooler later. No such luck, even with both fans on full pelt and windows open we tried to sleep but it was so warm in there. We woke up tired and a mouth dry as the Sahara desert and husbands asthma playing up presumable due to the fans transferring dust around the room. We went for breakfast which was in a pleasant room and was adequate. We cannot vouch for other rooms but the decor here seemed fresh and really modern downstairs but dated and smelling of fresh gloss paint upstairs. The bed was comfortable though...Wish I'd stayed at the premier inn next door.

"Won't return."

2
26/08/2016

Much of the problem was the specific part of the hotel: a "ground floor" room that nonetheless required going up and then down a set of stairs. Check-in staff did not offer assistance with large suitcase. The room window opened to the restaurant courtyard area, so I had to keep the curtains shut in order to have privacy. Horrible over-sized furniture crowded the room and made working in the room intolerable. Terrible lighting. Depressing for a 4-night stay. Some of the reception/front desk staff were nice enough and some were very cranky.

"4 day break"

4
25/08/2016

very nice hotel, clean, plenty of pubs nearby for drinks/meals plus a short walk to the town. the staff are very friendly and helpful, plus the rooms are very comfortable. The shops are only a short walk away. Warwick castle is only a bus ride away, however there are two bus's, so i would recommend making sure you catch the quicker bus

"Great stay "

4
24/08/2016

This hotel is a couple of minutes walk away from the town centre and waterfront. During our stay we left the car in the hotel car park (£3 per day). Our room was pleasantly large and exceptionally clean. The only downside was that there was no air con but they did provide us with a fan. We were at the back of the building so although we didn't have a view it was very quiet and we slept well on both nights we stayed here. Breakfast was buffet style and there was plenty of choice. It's not a fantastically modern hotel but it's clean, comfortable and the perfect base and location. We are already planning to return.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Very pleased to see you enjoyed your stay with us. Kind Regards

"Well it could have been worse"

4
23/08/2016

I stayed with my mum for the weekend and we had a fab weekend. The hotel staff all but one were really good and helpful. The only one to let the side down was the duty manager, he was very rude and unhelpful and that wasn't just towards us. The room was good a bit dated and very hot but they had put a fan in the room for us and sheets for us to sleep under instead of the think duvet. Breakfast was standered buffet style and you could have all you could eat. The bar food was good and the drinks were reasonably priced but the bar did close a bit to early. All in all it was a nice weekend

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for posting your review. Kind Regards

"Just perfect "

5
23/08/2016

Me and my husband were bought an afternoon tea here for our thirtieth wedding anniversary. Reading some of the reviews I was apprehensive to say the least. However I need not have worried. The staff were polite and well informed. We were made very welcome immediately. The tea was served and the portions were just right. Finger sandwiches on bread that could not have been fresher. A tea list to rival most wine lists. We were not rushed but asked when we would like to be served with various things. All in all a perfect afternoon. A perfect afternoon tea. Thank you.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Great to see that you enjoyed your afternoon. Kind Regards

"Very hot weather - Executive Room was money well spent!"

5
23/08/2016

Spent one night here when the weather was 26oC. We saw the reviews about the heat so opted for an Executive room (£15 upgrade fee) and it was a great decision. The room was spacious and the air conditioning was just what me and my family needed after a beautiful day strolling around Stratford. Will be staying here again later on in the year!

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review. Kind Regards

"Disgusting service!!!"

1
22/08/2016

I bought my parents a voucher from red letter days for their 40th wedding anniversary. My mother phoned ahead to book afternoon tea and gave the details over the phone. When they arrived they had the afternoon tea which was dry sandwiches and the waitress trying to clear things away while they were eating their scones. Not good service at all. Anyway when they tried to leave they presented their red letter day voucher. My parents are elderly and have never done this before. The manager proceeded to say the voucher didn't give the correct details and they would have to pay. They were very shaken and distressed and phoned me. I assured them that the afternoon tea had been paid for and all they had to do was present the voucher. Several phone calls later and my parents sitting there for over an hour being humiliated and embarrassed in the restaurant ( and myself) and conversations with the manager, he was still saying they had to pay. I told him this is so embarrassing and humiliating I had paid for the afternoon tea and the voucher number and security number were on the vouchers he could see if front of his face. My parents sat there for over an hour while the Manager was arguing with me on the phone. He then said he would go to reception where they had to wait longer. They phoned me back, he said they couldn't use the voucher as it was not in their name. I told him I had bought this as a gift and that was clear that a red letter day could be used as a gift. He said they could not use it as they were third party. In the end and an hour later he said to my parents that it was not the end of the matter and he would be phoning red letter day office on Monday as the office was closed at the weekend. Their anniversary was completely ruined. They were left red faced, ashamed and embarrassed. Plus myself. It is an absolutely disgusting way to treat an elderly couple on their 40th wedding anniversary!!!!

"Hotel in stratford"

4
20/08/2016

good hotel in a very good location only 5 minutes walk to the town centre. The break was very good but was spolied by the poor shower in the room and noise at 6.20am by staff moving linen trollys outside of room window.

"Lovely stay in a wonderful location!"

5
20/08/2016

We stayed at the Best Western during a recent visit to Stratford and were more than impressed! The location is perfectly central to the town, the staff are attentive and helpful without being obtrusive and the room was brilliant. We were treated to an upgrade to a suite and I must assume the room has been recently refurbished because it looked amazing with all the modern cons, massive TV and a huge bathroom! Despite being on a main road, it was quite easily two of the best night sleeps I've ever had - the bed was huge and so comfortable. The bathroom was simply a treat, with both a generous sized bath tube and stand alone shower - a rarity in most hotels. Breakfast was very decent and parking was reasonable at £3.00 a day. I've never really been a fan of chains such as the Best Western before but my opinion has been changed by this gem of a find! Will certainly return!

"Terrible service at afternoon tea"

1
17/08/2016

Came here with my mom for afternoon tea using a wowcher. the food was mediocre at best and the service was absolutely appalling. We were seated at our table (which was in a very nice location in the conservatory) and brought our glasses of Pimms. We were the first to be seated however the last to be brought our afternoon tea which consisted of some extremely dry sandwiches which had been made with bread you wouldn't even put in a toaster, some less that appetising cakes and some scones. Neither me nor my mom like to send things back normally as we prefer to avoid any confrontation but my mom very politely asked for some fresh sandwiches, only to be told that these sandwiches were fresh and that there was nothing wrong with them. My mom handed a sandwich to her for her to feel, so she walked off with this sandwich and brought one sandwich back. In the end we had to give the plate to another member of staff and ask for a whole plate of new sandwiches, only to be challenged yet again. The staff seemed to take this very personally as they then served everyone except us; who they completely ignored. We were left with empty plates and cold tea for 45 minutes before we were able to attract someones attention. This cannot be blamed on the staff being busy due to there only being 5 tables of people at the time. Needless to say, the service was terrible and we will not be returning, nor recommending this to others. The quality of the food would have been forgivable if the staff had been happy to put it right but instead, as stated before they were extremely rude about the situation, not to mention the fact that we had driven 50 minutes from Birmingham to experience this. The whole team need retraining.

"Clean, well-run, very comfortable hotel in an ideal location"

4
17/08/2016

My husband and I stayed here on a two night Wowcher deal. Upon booking several months ago, I enquired whether we could upgrade to an executive room, unfortunately nothing was available. Therefore we were very presently surprised upon arrival to be told that an executive room had become available and had been reserved for us. This meant we had air conditioning ( a must as the weather was very hot), complimentary water and chocolate in the fridge, plus a newspaper delivered daily to our room. The room was very comfortable, clean and well equipped . Plus, the heavy black out curtains ensured a lovely night's sleep. Table service at breakfast was professional, prompt and a full vegetarian breakfast was available. There is a parking fee of £3 per day at the hotel as spaces are limited however there's no need to worry about having the correct change as the charge is simply paid when you checkout. This was an excellent wowcher deal for a total of only £129 (that includes the upgrade), for two of us, peak season, in a beautiful historic town, literally 2 - 3 minutes walk from the centre.

"fair location, average facility"

3
16/08/2016

This is about a four block walk to the center of town, about 6 blocks to the Shakespeare theater. Unfortunately, we arrived July of 2016 during a super heat wave, high 80'sF, and only a portion of the hotel is air conditioned. Although the hotel did provide two fans, we sweltered for 4 nights and the hotel was unable to move us to an A/C room. The needs were very plush and one sank down in them so that on a hot night discomfort was added. Additionally, there are no elevators and only a very narrow twisting stairway to the "first" ( second in U.S.} floor. However, the staff was fairly accommodating and the hotel was super clean. Breakfasts (included) were very good with full service. We ate one dinner in the hotel, but despite a nice dinning room, there were only two the people there for dinner. There are many attractive eating places in town.

"Tired and hot hotel"

1
15/08/2016

We stayed here for two days as we were attending a wedding at the hotel. Our first impressions were favourable, the reception and other public rooms being smart and obviously recently decorated. Our room unfortunately could not have been more different, the furniture/décor was very dated and the room was quite cramped and dark, there being some kind of evergreen growing outside the window blocking the light. The room was also incredibly hot, not helped by a ridiculous heated towel rail in the bathroom that heated up whenever the bathroom light was on! This impression changed as we entered our room, and nearly fainted from the heat. A fan was provided, which helped a little, but mostly circulated hot air around the room, making it difficult to sleep. Opening the windows provided a little respite but as our room was on the ground floor, and the safety chains broken, we were unable to leave the windows open overnight or whenever when we left the room, meaning that the heat never reduced to a comfortable level. Things did not improve with breakfast. We booked both mornings, and were very disappointed each time. The continental selection was nice enough, but the cooked breakfast was atrocious, I was gobsmacked at the meanness of the portion size. My partners breakfast consisted of one sausage, one hash brown, two rashers of overcooked bacon, a dessertspoon of baked beans and 4 button mushrooms, while mine was slightly more generous with an extra hash brown and sausage and 2 poached eggs instead of bacon. I have never had such unequal and meagre portions in any hotel I have breakfasted at before. The best however was yet to come, upon check out, when we complained about the heat, and was informed by the duty manager, that if we had wanted cool rooms we should have booked an executive room with air conditioning, and that as we had booked our room as part of the wedding party, we should put up with lesser service. I realise we stayed a Friday and Saturday night, and it is Stratford, but the room still cost £225 and I thought this attitude was atrocious. So while it was a benefit to stay at the same location as the wedding, with the freedom to pop back to the room to freshen up or lie down, and meet family for breakfast in the morning, these were the only advantages to staying in this truly awful hotel. In fact, however there is a Premier Inn a 2-minute walk up the road, and if I had known I would have booked there instead. I would advise anyone else to stay there as well.

"40th Birthday there! great place to stay"

5
15/08/2016

Very good hotel, close to the centre, good parking (it's a shame it's not free of charge but fine), very good breakfast, nice staff!!! Great place to stay in Stratford! Room a little bit warm but very confortable.

"Nice Hotel, Great Location"

4
15/08/2016

Smashing hotel, friendly staff, large room. Overall a very pleasant trip to Stratford. The hotel is within easy walking distance of all the main attractions and is ideal for a short leisure break. The hotel itself is well presented and clean. The bed was very comfortable and the bathroom was nice. There is a car park on site but get there early, the spaces do run out at busy times. The food is great if not a tad expensive. I'll definitely be coming back

"Needed somewhere to stay as we were going to a relatives wedding. "

3
14/08/2016

My brother in law had asked for early book in as we needed to drop our bags off and get to the wedding breakfast. No such luck! Staff do not speak English well enough to be on reception! When someone has to repeat their surname several times is just not good enough.

"Romantic break"

4
14/08/2016

Excellent hotel, lovely clean room, comfortable bed, good choice for breakfast, kind and helpful staff. Car parking difficult especially with wedding taking place on the Saturday. Noise for some as dance room on lower ground floor but not a problem for us and finished at 11pm. No complaints here. Stratford upon Avon has lots of enjoyable things to do. Would happily return to both town and hotel.

"Take a break and return exhausted?"

2
14/08/2016

Just spent two nights here. Ok hotels is close to the centre so convenient for Stratford, but that's where it ends for us. The hotel was dated but to be fair tidy enough, but do not underestimate the heat in the room issue our weekend wasn't boiling hot, but the room certainly was, very difficult to sleep and the desk fan did little add to this the fact our mattress was broken on the edge support so difficult to not fall out. On advising reception on the first morning they said they would attend bit nothin happened so night 2 of discomfort and heat, when I mentioned again at check out I was asked whether we had been offered a room exchange - well of course not! - awkward silence. I believe executive rooms have air con, so the policy of hotel is pay extra to sleep in comfort. Breakfast was to order not buffet and was fine, but nothing special and I believe spent it's time on the hot plate in the kitchen. Check out was amusing as several guests had issues and all I head was gripes over rooms and billing, perhaps not all hotels issues but did seems to be plenty of issues. Staff in bars and breakfast friendly and attentive, but with poor sleep difficult to appreciate. Overall give it a miss- especially with the ignoring of complaints makes too I pleasurable and there are other hotels near town centre

"Awful eating experience"

1
14/08/2016

Visited for a weekend and stayed in room 119 which was fine and has air conditioning. Booked in restaurant for dinner on Friday night...big mistake.ordered duck as a starter which was so dry and tasteless. Next came haddock with courgette and aubergine tart. The tart was like rubber and was impossible to cut through. The fish was cold and again tasteless. I sent the dish back and ordered pasta thinking that anyone can cook pasta. The young manager came to say that the vegetables were steamed and this is why they were mushy! Said he had used a thermometer on the fish and it wasn't cold!! Unfortunately the pasta was very poor quality covered in a tin of tomatoes....and not hot. There were only 2 couples in the restaurant and the other lady complained that her pork was so fatty she couldn't cut it. The answer was to ask if she wanted a steak knife to cut through it!!!! Natasha the waitress did all that she could to help but had no chance. Four people eating and four meals sent back. Need I say more?

"Afternoon tea"

5
12/08/2016

Came here for afternoon tea, lovely selection of sandwiches and cakes. And to finish off a delicious chocolate fondue. I would definitely recommend this hotel to any off my family and friends. Would consider coming back in the future. And maybe staying over.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for kind comments, I so pleased to see you enjoyed your afternoon with us. Kind regards

"Friendly staff but hotel has seen better days"

3
12/08/2016

This hotel is in a really good location for visiting Stratford as it's just a five minute walk into town and there's plenty of on site parking (charged at £3 a day). Unfortunatley the hotel itself has seen better days. In our room the wardrobe door was practically hanging off and the taps leaked in the bathroom. The bed was very comfortable but the room was unbelievably warm that it made it quite an uncomfortable night's sleep. There's no air con, just a small desk fan and it wasn't really a particulary warm day so I'd hate to think what it'd be like on a sunny day. The staff were lovely and the breakfast was plentiful and tasty.

"Please Go Elsewhere, Stressful and Disappointing"

1
10/08/2016

I felt sad for this hotel, worn out without any attempt to improve on the simplest of issues. Staff were distant, we only briefly spoke to someone on arrival. Room was down four corridors up a flight if stairs, the door lock didn't work and the room was fatigued. Overall appearance is best left unsaid, hotel pictures most be quite aged as so much of decor seems jaded. Car park left people resorting to intimidatory behaviour in order to reserve their space,my husband stated in our car for 10 minutes as he felt so threatened by another guest angry he had parked where he wanted to park. Many guests gave us the impression they were also less than satisfied with the standards. I hope the chain find the necessary funds to raise this lovely building to its former glory. Then guests will leave smiling and refreshed instead if tired and exasperated.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
I am very sorry to hear that your stay with us was not as you would have expected. All our public areas and meetings space has been fully refurbished. We will moving onto our bedrooms very shortly. I am sorry to hear that you felt intimidated whilst using our carpark, this is most unusual. Kind Regards

"Our second stay at this hotel"

4
09/08/2016

My wife and I stayed at The Grosvenor Hotel from 4th to 6th of August 2016. This was our second stay in the last year and we were not disappointed. The hotel is located some 3-5 mins from the Town Centre, and near to the river and the Town Centre attractions, The room we stayed in (Room 218) was a little on the small side but it was clean and contained tea/coffee making facilities. The bathroom was clean and tidy but as a note of caution the towel rail was far to hot and there was a risk of injuring yourself if you touched it, Food at the hotel was good and plentiful, I found the staff cheerful and well mannered. I must admit to being biased as this is one of my favourite hotels. Parking on site is available (3 GBP per night) but get there early to find a suitable spot. Views from the rooms is somewhat restricted due to the location but what can you expect in a town centre location. I'll be back.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Very kind comments, they are appreciated by us all., so very pleased you enjoyed your time with us. Kindest regards

"Time for the UK to admit that summers are getting warmer!"

4
08/08/2016

I've attended a Shakespeare conference at Stratford every other year for two decades and stayed at the Grosvenor all but once. I value the polite service, the amenities in some rooms, and the very good English and Continental breakfasts. I've discovered that the rooms vary a lot. My first year I had a suite with our daughter, and we enjoyed it very much. This year it was a small room with my wife, we didn't have room to store our clothes at the same time, and the room was often hot! There was a small fan, which helped much (and is not to be taken for granted in the UK), but the room (and especially the hall on the second floor) never cooled off except in the wee hours of the morning. I hate to sound so American, but I'm thinking of switching to the Holiday Inn to get some air conditioning!

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review, this year the heat within the building has been a little to much, as you know from your previous visits, we are an older building and because of this building does retain the warmth from our water pipes within the walls. We are working on the issue. Thank you for your kind comments with regards to our team. Kind Regards

"Afternoon Tea"

4
05/08/2016

Visited on a Wowcher deal for afternoon tea with Pimms. Lovely selection of teas available and nice sandwiches and cakes. Chocolate fondue was really nice. The room was lacking in ambience perhaps some music could be played? It would have been nice to have been offered to sit outside on such a lovely day.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
So very pleased you enjoyed your afternoon with us. Kind REgards

"Last Best Western I ever stay at"

1
03/08/2016

Large and clean room but unfortunately these are the only positives I can give. The hotel needs much TLC and air conditioning. The room I stayed in was incredibly hot, so much so that the staff had left the fan on for my arrival. Temperature inside the room was significsntky warmer than outside, so assume thr room was above a ventilator or kitchen. Asked if there were any alternatives but told there were not, only on the same side of the building. Tired and dated facilities, a car park which was very tight and left me uncomfortable leaving my car in overnight. The kettle had rust around the rim, no iron in the room and when one was requested it never turned up. Have found Best Westerns in the past to be hit and miss but moreso miss on the last few occasions and this one was the last straw. Never, ever again.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your comments. Kind Regards

"Fine for a short stay"

3
31/07/2016

We stayed in room 231. It wasn't huge but adequate for an overnight stay for a trip to the RSC which is 5 minutes walk away. The room was hot but 2 fans were provided. Staff were OK if a little vague. The hotel was clean if a little tired and although there was a wedding going on we didn't have any major issues re noise. Parking is a problem. We got a space but it was a struggle....

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review. Kind REgards

"Afternoon tea"

2
31/07/2016

So dissappointed!! We went for afternoon tea today. Runny jam, cheap sandwiches, no selection of bread, cheap thick white!! Spread with marg!! With minimal tasteless fillings. Scones small, not warmed, small pot of clotted cream and marg curls!! Not butter. Save your money honestly. Served in a room with about as much atmosphere as the graveyard at the church next door. Sorry to be negative.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your comments. I am very sorry to hear that you did not enjoy your afternoon with us. As so many offer our afternoon tea guests have posted very positive reviews. Kind Regards

"Great Venue for your Big Day"

4
30/07/2016

We attended a wedding at this hotel recently and I have to say they performed brilliantly! We were also staying at the hotel and our room was spacious with all the normal amenities you would expect although the bathroom was a little dated! The ceremony room on the lower level is great and air conditioned which doubled up as the party room on the evening. One thing I would point out is that it's worth getting a room on the higher level due to the noise from the parties on the weekends!! The food was faultless throughout and the service was spot on from all team members. The complimentary wifi worked great and there is parking at the hotel which only costs £3 per day, although the spaces are limited. Overall a great place in a great location with good links to the major routes.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
So pleased you enjoyed your stay with us, your comments are appreciated by us all. Kind Regards

"Stratford Stopover"

3
30/07/2016

Location is good for Stratford centre only about 5 minute walk away from the RSC theatre and Shakespeare's birthplace. The hotel is tired in its decor and could do with a refurb in the rooms. We booked a double room and we were given the make do of two singles put together. Generally this is a suitable option however in this case they were define fly separate beds with a discernible gap in between resulting an uncomfortable sleep. Sleep was made more difficult by the lack of air conditioning in the room, apparently you don't get a/c in the standard doubles! This could have been alleviated by a window that opened more then a couple of inches. The wedding party that was taking place was probably OK if you were a guest however if your there to sleep at any point before midnight it would be beneficial to be in a room that isn't subjected to quite as much bass vibrating through the room.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your comments. Kind Regards

"Beware the car park!"

3
30/07/2016

The hotel is well situated for visiting the town and all the historic sites. Perfectly adequate in most respects with friendly and efficient staff. However, beware the car parking facilities! We were staying for 2 nights and having arrived about 2pm on our first day there wasn't really a problem apart from the parking bays being small and crammed together. On trying to leave for a day out early the next morning it required a fair amount of manoeuvring to extricate the car from its slot and only proved possible when a car opposite happened to be moving out also. On our return to the hotel there was no parking available whatsoever and we had to use a public car park for the night. I had specifically chosen the hotel for the fact it had car parking facilities and, when I tried to reserve a space in advance, was told this wasn't necessary. You also pay £3 per night for the parking (if you can get in of course) and are required to leave your mobile number with reception if you put a car in the car park. I'm assuming this is so they can ask you to move it if people are having trouble manoeuvring their cars out. Apart from that the hotel is pretty much as you'd expect and met requirements.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your comments. We do advertise that our parking is on a first come basis and our charge of £3 is the most reasonable in town and allows you to leave your car on the day of departure, so as you can enjoy the attractions of Stratford further. Kind Regards

"Actually, I quite like this hotel, however ..."

3
29/07/2016

Actually, I quite like this hotel, however there are quite a few niggling little things which could be quite easily corrected. But first a few pluses: it is fairly inexpensive and now does a very good breakfast for £8.50, it used to be much more expensive and was not taken by us. It has car parking at a fairly nominal rate. Ideal walking distance from Stratford's theatres. And a couple of negatives: the friendly reception staff asked that we completed the registration form and identified which boxes to complete on the A4 form with a series of crosses, a bit like a medieval worker having to make his mark to receive his paltry wage, I find this practice extremely annoying! I offered to redesign this otherwise simple form so that they didn't feel it necessary to patronise customers in this way ... i won't hold my breath. There is no lift, no safes, no separate showers(?), no air conditioning (in most rooms?), too many thin towels and there are signs of basic tattiness everywhere ... the two ½" spots of black mould above our bath can be easily removed with white vinegar - doesn't everyone know this? I have been accompanying my wife on this cultural outing for 8 or 9 years and before that she had been having an annual visit for another 8 or 9 years, so its not as if we find these problems too big to overcome but the experience could be so much better quite easily.

"Do not expect much"

2
28/07/2016

Booked this hotel through Travelzoo, supposed to include a lot of extras. Don't be fooled. Only thing we got was money off dinner for one of the nights. Was given a voucher, nothing to do with who we booked through, giving us 20 per cent off all drinks and food in dining room. Waitress said it was ok to use the credit and the voucher, as did receptionist who gave it to us. Only to find out at end of night, just had deduction for food from travel zoo. Not even allows the 20 per cent off the drinks. Did make complaints, but as always fell on deaf ears, always have an excuse. Got back second night, no biscuits with the tea!!!!!!!!! Obviously only allowed biscuits one night only. Found breakfast to be over cooked and some of the items Luke warm bordering on cold. Didn't see point of complaining as nothing is done if you do.!!!!!! Plenty of other hotels in stratford and would use a best western again, try a b and b, you get better service. Also room we had was small and view was great, if you like a brick wall in front of your window!!!!!!! This is totally honest review of our experience at best western Grosvenor hotel stratford on Avon.

"Good choice for visiting the town"

4
28/07/2016

We stayed overnight here in conjunction with a theatre visit. We were welcomed on arrival and our room was comfortable, spacious and spotlessly clean. There were tea and coffee making facilities in the room, together with complimentary bottles of water and chocolate biscuits in the refrigerator. The bathroom was equally spacious, well equipped with large towels, and was also spotlessly clean. We would certainly return to this hotel.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review it is greatly appreciated by us all. Kind Regards

"Afternoon tea"

5
27/07/2016

We had afternoon tea here and it was excellent. The sandwiches were a good size and satisfying. Loved the mini fruit cake and tiramasu. The shot glasses of panna cotta and strawberry jelly were a lovely surprise. The scones were light, butter, jam and clotted cream made them even better. The choice of so many teas was very good and my husband had 3 cups of tea from the pot and was then offered more. I had a pot of coffee which was good and plentiful. Then we enjoyed the lovely chocolate fondue with strawberries and marshmallows to dip. We declined the mini doughnuts because we were so full. Excellent service from smartly dressed attentive staff. We would highly recommend this.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review, greatly appreciated by us all, great to see you enjoyed your afternoon with us. Kind Regards

"Very crammed room "

3
26/07/2016

We stayed at this hotel in June 2016. The reception/restaurant area was undergoing renovations at the time. We had a triple room booked for 3 adults. Staff helped us up the stairs with our luggage which was helpful. We found all the staff to be friendly, however our room was way too crammed. We could hardly open the entrance door. With 2 single beds in what appeared to be a lounge area of a 1 bedroom room, we could hardly move and found it very difficult to put our 3 large suitcases and carry bags in the room. It was also very hot in the room. The windows did not fully open and it was very stuffy. We had a small fan in the bedroom where there was a double bed, however the fan above the 2 single beds barely worked. I understand this hotel is undergoing a refurbishment, but if this room is going to continue being a triple room, it is way too small for 3 travelling adults.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to place your review. Kind Regards

"Afternoon Tea - Incredible value, I defy you to find better"

5
26/07/2016

This was our second time and it was every bit as good, if not better. The surroundings (room with a number of tables) were lovely, the sandwiches had great and substantial fillings, the two scones each were delicious and no problem when we requested more cream and I must add, they also give you butter which so many establishments do not, three very dainty but wonderful cakes and then to finish, a gorgeous chocolate fondue with marshmallows, pineapple and profiteroles just oozing with cream. £30 you ask?? None of it - ONLY £14.50, Incredible value and a glass of champagne, as two of us decided upon, also very reasonable. The waiters could have thrown it at us for this price and quality, but they didn't. The two chaps who looked after us were delightful. With a very cheery welcome from the reception staff, we could not have asked for more.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to place your review, so pleased that you enjoyed your afternoon with us. Kind Regards

"Afternoon Tea"

5
25/07/2016

Visited this hotel for afternoon tea for my birthday. The party included adults, children and babies. There is an extensive choice of tea blends from your traditional breakfast tea to fruit teas and infusions. The food comes very well presented on a three tier stand. Having recently had afternoon tea at a well known London hotel this did not disappoint. It doesn't look like there is enough food but everyone left the table feeling satisfied. The chocolate fondue was a great hit with the children. I'd definitely go here again

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Really pleased to see you enjoyed your afternoon with us. Kind Regards

"Theatre break"

5
25/07/2016

Lovely hotel with great staff, and the breakfast was super - fresh hot food cooked to order and a good buffet selection as well. Only negative was that the room was far too hot with no air conditioning and one small fan which had no effect.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your comments, very pleased to see you enjoyed your stay with us. Kind Regards

"In need of an update"

2
24/07/2016

Stayed one night at the Grosvenor in a small, tidy room with a portable fan for the air conditioning and you couldn't open the window wide. The staff were extremely friendly and the breakfast was served to the table, which was prompt and tasty. The business just needs to modify their rooms to suit the price (£148 - which is not overly expensive but neither is it value for money), and support the great staff with more up to date facilities.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your comments. Kind Regards

"Fairytale?"

3
24/07/2016

Thoughts of goosey goosey gander and Alice in wonderland come to mind but not in a happy sense. Most strange to go up the stairs, along a small narrow corridor then downstairs to get to our room. Now for the Ali e bit. Residents were often seen trying to figure out where their room wS I. The rabbit warren of corridors. Our room was small but functional. The bathroom had what was needed but was minute. Standing in the bath fir the shower felt so cramped I was touching the wall. I would imagine that if you were a larger person you would have to go into the bedroom to get dried as there was standing room only in the bathroom. The cooked breakfast was rather sparse. Perhaps the size of everything makes you think of another fairytale! Our conclusion.... We got it on an offer but won't be returning. We much prefer billed leg manor and alveston manor. Oh and the small car park they have, you pay for.

"Too HOT!"

1
24/07/2016

It was too HOT! - I mean way, way, too hot. There is no air-conditioning, unless you book an 'executive' room (as I found out afterwards, so it is possible for them to install it.). Our room on the second floor faced south and obviously the sun had been streaming in all day. Despite two floor-standing fans taking up half the available floor space in the room, an open window and the curtains having been drawn before we arrived, it was like an oven. The room faced the road, so with the window open it was also noisy. I asked for a different room, but the receptionist just stared at her screen and shrugged, said she would ask the duty manager, but when I came back nothing had been done. In the morning when a different receptionist asked me if I had enjoyed my stay, I said that no, because it was too hot. She seemed surprised and asked whether I had opened the window. (for heaven's sake...) On top of this, the place is old and tired, there is a tiny winding staircase and old-fashioned decor. There were hairs in the bath and litter on the bedroom floor. I will definitely never stay here again.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review, we are doing our best to deal with the warm rooms, but this year the weather has been exceptional and as in many older hotels, the heat is retained within the building. Kind Regards

"Awful "

1
23/07/2016

Some of the rooms downstairs are quite nice, but the bedrooms are SO hot they are literally unbearable. This seems to be a common complaint for this place and I'm not surprised. There is no air conditioning and small windows that don't open very far. Granted it was a warm day, but that means this hotel is not equipped in any way for hot weather or even warm weather, which we do get on the odd occasion in this country! All we had was a fan which was noisy and we ended up having to rig it into the window in order to try to cool the room down, which didn't work. My husband went to a Shakeapeare play so I stayed in my room, it was so hot I had to wedge the door open with the suitcase holder just to get some sort of air! Currently my husband and I just cannot sleep it's so uncomfortably hot. This is not the sort of thing you expect in a modern hotel. And when I used the ladies room in reception, there were 5 toilets but every single one had empty toilet rolls in them, and the spare ones were on the sanitary bins so clearly they had not been checked or cleaned in a long time. There was toilet tissue on the floor and the waste bin had paper hanging out of it. See pics. We have another night here and I am not looking forward to it. Don't come here in warm weather!

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review, I am sorry that you found our rooms to hot, we supply fans to all of the rooms, but when the weather is very close, sadly we do have a problem. We are working on it.. Kind Regards

"Good location"

3
21/07/2016

The hotel is well situated for all the local amenities, but on a busy main road and care must be taken when crossing it on foot. The hotel itself is clean and quite well decorated. We sampled the bar food which was well priced and quite nice. The breakfast was good and the staff polite and efficient. One thing I found strange was the fact that residents had to pay £3 per day to park on the hotel car park.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review. Kind Regards

"Tired hotel producing tired guests"

2
20/07/2016

My husband should have read reviews here before booking but he was persuaded by its proximity to the theatre and the fact there is some parking (£3 a day). Oh dear. Small room, very small bathroom with bizarre heated towel rail coming on whenever the bathroom light was switched on. Heated towel rail on the hottest day of the year?! Great. Large fan provided, impossible to sleep at all without it, but hard to sleep well with its noise. Breakfast was poor. The bacon is indeed hard, as presumably the food - other than the eggs - sits around to be dished out in the kitchen. All food items were tepid. The main is was the service - very haphazard and slow. Decor tired. I attach my picture of the hideous light fittings in the breakfast room.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review, I am sorry that you did not enjoy your stay with us. Personal taste can be very objective. Kind Regards

"Too hot"

3
18/07/2016

Initially very impressive and nicely decorated hotel. Unfortunately on entering the bedroom we experienced what other reviews had also reported. A fan was on and the open window (which would only open approx 6 inches) was providing a nice cool reception for us. However the towel rail and underfloor heating in the bathroom automatically comes on with the light and extractor fan! We reported it but it was not able to be switched off. As the day got hotter so did the room making it 2 uncomfortable nights stay. May be ok in the colder months but far too hot for July and it was only 20 degrees (not usual summer temp)! Bacon on the first morning was overcooked (looked like it had been on a hotplate for several hours, second morning scrambled egg was not edible, tasted like powdered milk which was disappointing as the first days was delicious. Staff were all extremely friendly and helpful. Perfect location as central to Stratford centre and in easy walk of most attractions and the river.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review. Kind Regards

"Disappointing afternoon tea considering the plethora of competition in the town"

2
16/07/2016

Having taken advantage of booking several alternative afternoon tea offers through Travelzoo vouchers we were expecting a pleasant culinary experience on a sunny afternoon in Stratford upon Avon. Upon entering the hotel from the carpark we were pleased to see that the dining room featured a sun filled conservatory and we were expecting to be shown into there. Instead we were directed towards a railway carriage size room with two regimented rows of tables already half filled with diners packed in like sardines. With no waiters around to greet us we stood and waited until a man who had walked past us on our way in returned from elsewhere in the hotel to show us to our table. The voucher we had purchased entitled us to a deluxe tea with the addition of sparkling wine but the staff were non-plussed when my wife explained that she was tee total and would like a sparkling soft drink alternative, such as an elderflower fizz or even a juice with lemonade. In the end they managed a straight apple juice! There was a choice of specialist teas made with leaf tea and served with little tea strainers but the effect was spoiled by the utilitarian crockery rather than china or porcelain and we had to ask for the saucers that made up our place setting to be replaced with proper side plates. The food however arrived on the requisite three tier stand which looked good and the finger sandwiches did include smoked salmon on wholemeal bread but the other three were on white and although fresh had very nondescript fillings of plain cucumber, egg mayonnaise and paper thin cheese & tomato. When we asked if it would be possible to have refills of the salmon and egg sandwiches we again confused the waiter and he had to go and “ask the manager” if it was possible. Needless to say he didn't come back! Instead we continued with the scones, jam and cream, which were very small but quite nice - although the jam had no visible fruit content and actually ran off the scones - being so thin and watery. I ordered a refill of the teapot but this turned out to be English Breakfast rather than the Special Blend I'd been drinking. Still at least it was made with leaf tea and not the tea bags that the ladies on the next table were given. There were no proper cakes on the stand although there was a shot glass of pannacotta, a button sized macaroon and a cube of something which was possibly cheesecake, at least it had something resembling biscuit crumbs as a base. The piece de resistance however was a chocolate fondue served with mini donuts, miniature marshmallows and tiny strawberry pieces so the end perhaps justified the mean(ness) of the beginnings? Overall however a disappointment but at least the Travelzoo voucher had been discounted and the sun was still shining whilst we drove home (still hungry).

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time place your review, It is a real shame that you did not enjoy your afternoon with us, as so many of our guests who come for afternoon tea most certainly do as you will see by the many positive reviews both on Trip Advisor and Travelzoo. If you would like to contact me I am sure we will be able to make a menze. Kind Regards

"Afternoon Tea"

5
16/07/2016

Had afternoon tea the deluxe version with good selection of sandwiches sweets and plain and fruit scones with clotted cream and jam.Choice of drinks was sparkling wine or Pimms which came with strawberries mint and orange to finish chocolate fondue choice of plain milk or white chocolate with marshmallows mini donuts and strawberries.Staff are friendly and attentive.The Hotel itself is less than 5 minutes walk from Stratford centre.Would recommend if visiting Stratford.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review, I am very pleased to see you enjoyed your afternoon with us. Kind Regards

"Very enjoyable stay"

5
15/07/2016

We stayed her for two nights and were most impressed with the service and comfort at the hotel. Reception staff went out of their way to help. We were particularly happy with the delicious 3 course meal cooked by chef Peter who obviously understands good food . Inventive delicious starters and the rack of lamb for main was tender and perfectly cooked . The plum and apple crumble with lots of custard was soo good . The waiting staff Natasha and her colleagues were excellent . The breakfasts were also delicious and the restaurant was very busy at breakfast but it was very efficient service polite and well managed . An excellent happy stay with good location and a very pleasant and short walk along the canal to be in the centre of Stratford . Will definitely return to the Grosvenor Hotel X

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
I am so very pleased to hear that you enjoyed your stay with us, you kind comments are greatly appreciated by us all. I will ensure that both Peter and Natasha are made aware of your comments. We look forward to welcoming you back. Kind Regards

"Beware do not go"

1
15/07/2016

We had a wedding here, what a shambles. This place is a disaster, the rooms are OK but there heating system can not be turned off which make it so hot it's impossible to sleep, we booked 2 nights and left after first night exhausted. The function room downstairs has no disabled access or lift so stay at home if you are not perfectly healthy. The majority of the staff that the general manager Stephen Taylor employs are not fluent English speakers so makes communication difficult when it is more than questions like "where is the toilet?". We had a lost clutch bag during our wedding stay and could not make the staff understand what we were looking for, in the end found it ourselves. The wedding breakfast (main meal) was good quality and the chef should be commended however if you have any mobility challenged people stay clear as they gave this no consideration when setting tables, to leave adaquate access, even though we had informed them prior. And now the worst bit .... during the meal one of the waitresses spilled a red liquid desert all over a silk suit of one of the guests and then after apologising started rubbing at it with a cloth (we all know that it makes the stain worse) to cut a long long story short. The restaurant manager was very good and said he would have it cleaned and sent back within a week and apologised also stating that if it did not come clean the hotel would replace the suit. The outcome actually was that the jacket was left for 3 weeks(5 weeks in total) without being cleaned and then when the stain did not come out the General manager called to say that they had done there best and would not be replacing it and that was the end of the matter. He also informed that although the restaurant manager had agreed to replace it, he shouldn't have. The Best Western head office was called and informed us that although it uses the Best Western name actually it is privately owned and thus they can do nothing as it is down to individual Best Western hotels to do what they see fit. So all in all if you are fully mobile with no members of your party having mobility issues, speak several languages to be sure you can communicate with staff, love to sleep in desert heat conditions and have a family member in the legal profession for free advise if you have a problem during your visit and want to be spoken to by Mr Stephen Taylor the general manager as If you are further down the importance list as a slug then this is the very place for you!!!

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you Mr Leeds for posting this review. Sadly it only goes to show that the only reason that you have posted this review is that you did not get a new suit that you were chasing. Whilst I am extremely sorry that a sorbet was spilt on you jacket, we have done our up most to sure the jacket was cleaned to the highest standard. Our Dry cleaners did in fact comment that the jacket was in a very poor state and had not been well looked after, you were informed at the time that I was on holiday and would not be available for at least 2 weeks on my return I immediately contacted you. All our staff are more than capable of full English conversations, it is the way they are spoken to in the first place that can cause any issues. The wedding that you attended was a great success, the bride and groom have been most complementary.

"Great location for exploring Stratford"

4
14/07/2016

We had a wowcher voucher for a two night bandb stay at this hotel. It as clean and the decor was fresh we had a second floor room but the air conditioning fans outside the bedroom windows did hum well into the early hours which is why 4 not 5 stars. Breakfast very good although the lady in charge seemed to find it hard to raise a smile as people arrived. The rest of the staff we met on reception were very welcoming and helpful.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Many thanks for your comments. Kind Regards

"Good value, good location, a little too warm!"

4
14/07/2016

We chose this Hotel as we were staying with budget conscious friends. The hotel is good value for the area and in a great location. Downside is the rooms are a little tired, and in the warm weather, became very hot. Fans were provided, but still not ideal. Arrive close to check out time to ensure a parking place on site, but don't worry too much, as you can easily park at the Leisure centre round the corner (50 metres max). There are often weddings at the weekends, they finish at midnight, worth considering if you prefer an early night.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for posting your review. Kind Regards

"B W Grosvenor Hotel, Stratford upon Avon"

4
13/07/2016

This hotel is good and comfortable and agreeably close to the Royal Shakespeare Theatre which was the reason for our visit. The only drawback for us was the lack of a lift - the stairs are very steep!. Very pleasant room.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review. Kind Regards

"Shortreak"

4
12/07/2016

We have just had two nights at best western grosvenor hotel and have had a great time. The room was very clean, it was quiet warm so fan provided was appreciated. The staff were cheerful and helpful. The food was fantastic. The location was great for town centre We would definitely return.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your very kind review, it is greatly appreciated by us all. Kind Regards

"Poor value and not at all luxurious, comfortable or relaxing"

2
11/07/2016

We paid a luxury hotel price for a tiny room with a minuscule bathroom. There was no aircon, it was very hot and we couldn't sleep without turning on a noisy portable fan. There was no ventilation other than the window, which overlooked a noisy, brightly-lit car park. We wished we had booked into the Premier Inn a few yards away and spent probably £150 less for a bigger and better room. We assume the Grosvenor had better rooms but didn't get to see them. The hotel had a generally faded look and the car park was cramped, with small spaces tightly packed together.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review. Kind Regards

"Shakespeare"

3
05/07/2016

Planned trip to watch a play, chose this hotel as we had used one in this group before and had an excellent time. Arrived early and found a space in the car park, which we were then charged for. The room was clean. We booked a double room, after returning from the theatre we found the bed was two singles pushed together, this did not make for a good nights sleep. On top of this the staff had left a fan running in the room, it soon became evident that this was going to be needed throughout the night as the room was very warm. Breakfast, included in the price, a warm greeting to a pleasantly dressed breakfast room, that is where the good experience ended. We ordered toast, tea and coffee to accompany the full English breakfast, this did not appear and had to be requested again. The meal arrived rather promptly. The bacon was tough to cut and was very chewy and the sausage was a strange object that was not at all enjoyable. We cut our losses and chalked this all up to experience, an experience we hope to forget and never repeat. The only redeeming feature of our stay was the friendliness and politeness of the staff.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review, you comments are appreciated. Kind Regards

"Needs an bit of an upgrade"

3
05/07/2016

Room was ok but felt tired and I need of some TLC. Window blind was broken and some of the bathroom furniture was rusty and the floor wasn't as clean as it could have been. We didn't complain as we weren't there for long and the beds were so comfy, we did forget about the other bits! Stairs are narrow and there is no lift so anyone with mobility problems should take note. Excellent location for town centre and on the whole an ok hotel , maybe not quite what I'd expected from a Great Western

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for posting your review, I will be looking into your comments. Kind Regards

"Great hotel, right in the middle of Stratford"

4
04/07/2016

We stayed here for 1 night in preparation for a trackday at nearby Long Marston Raceway. We had a family room which was clean and spacious. The bathroom was also roomy, clean and well presented. The wifi was great too which in my experience is always a bit hit or miss in hotels. There were a few niggling cons but nothing which spoilt our overall stay. The room was very stuffy which has been mentioned by other reviewers but there was a fan in the room so the hotel had done all that it could on this front so no complaints there. Our baby cot was a bit 'used' as there was a depression in the middle which made it difficult for our baby to get comfortable. Once he was out though he slept all night. I can't comment on the quality of the food as we had room only but the dinner menu seemed reasonably priced and we were also given a 20% off voucher but we didn't use it as they didn't appear to have a kids menu, although they may have done if we had checked. We wanted to venture into town for food anyway. The breakfast was £8.50 each though which I thought was a bit pricy for a fry up which is why we didn't bother. Overall I would stay here again definitely. Perfectly placed in town, good parking facilities and friendly staff.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review. Kind Regards

"Very good base for Stratford & environs"

5
03/07/2016

We stayed here in order to visit some of the many National Trust properties in the area. It is very centrally located for theatres, shops and restaurants. Restaurants vary in quality/price but very good Thai restaurant across the road.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to place your review. Kind Regards

"Location is the only plus"

2
03/07/2016

Stayed in this hotel to attend RSC which I guess many do. The location is great but that's where the positives really stop. What's good -Location - just a few hundred metres from the RSC and the rest of the town centre. What's not so good - it's tired, really really tired - the rooms are not modern at all. Furniture doesn't match, items in the room like the phone didn't work. Bathroom was dingy felt dirty and shower only just kind of worked. -it's hot - no air conditioning and little ventilation. Hotel is right on the main road so opening windows not a great option either . -its dirty - telephone wasn't working so I checked behind the bedside table to see if there was power. I wish I hadn't , dirty, dusty with things from other guests that had fell down behind it. I would say this room hadn't had a deep clean for years. - parking - we checked in fairly early so there was a space but there isn't enough space here. -price- this is a £50 - £60 per night hotel max, but because of location you will probably pay £90 - £110. Simply not worth the money. Overall this is not a great hotel at all . I imagine it only survives because of its location and that shows through the total lack of love and attention the building has been given. Shocking value for money really

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your comments. Kind Regards

"Tired Decor"

3
01/07/2016

The decor in this hotel is very tired especially in the bedrooms and stairs and landings, the breakfast is way overpriced, the full english consists of 1 dessertspoon of baked beans, 1 hash brown, 1 sausage, 3 button mushrooms, 1 egg and 1 slice of toast, my husband asked for Porridge and a full english and they both came together, I asked for Poached Eggs on toast and I got 1 very small poached egg in the middle of 1 slice of toast. All this is a shame because the staff are very nice and obliging, I think Best Western need to sort this hotel out especially for what it costs to stay and eat there. The room was very dated and very small but was ok for a couple of nights, I wouldn't have liked to have stayed there any longer, there was nor air conditioning but it was clean. There is no lift in this hotel so not good for disabled people.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review. l be addressing your comments. Kind Regards

"Close to the RSC, but a poor performance."

2
01/07/2016

Booked as going to the RSC that night, which was brilliant - the hotel is only a short walk away. The hotel is stuck in the 60s, the design and decor have not really been updated and it is generally old fashioned. The outside of the kitchen looks to be falling apart, with the window frames and boarding chipped and rotten. The room 117 was a decent size and the bathroom was enormous, but the extractor fan did not work. Unfortunately, it was just next to the kitchen and the staff seemed to think it was Ok to shout and chat to each other, in loud voices, just outside our windows - which had to be open, as there is no a/c. So we were woken at 1.00 a.m. and then again at 6.00 a.m. The breakfast was freshly cooked, which was nice, but unfortunately the cheapest ingredients were used i.e. tinned mushrooms - so it was not very tasty. We were informed, just after 11.00 a.m. that we should have checked out by then - nobody had mentioned this check-out time, when we checked in. The guy checking us out was bolshy, not interested in any problems and just wanted us to get out quick.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review. I am sorry that you experienced a number of issues during your stay, these I will most certainly look into. All our public areas have be recently modernised and work will commence on our bedrooms shortly. I am sorry that you where woken by our staff, this I will look into. All fresh ingredients are used throughout the kitchen, tinned mushrooms most defiantly not. I am sorry that you felt that your where not dealt with in a polite manner on your arrival, this is most unusual, whilst you may not have been informed that check out is at 11am you will find this is common practice in the majority of hotels world wide. Kind Regards

"Friendly Staff"

3
30/06/2016

First of all can I say that all the staff we met during our trip were really friendly and helpful and the location is brilliant as it is so close to the town centre. The room we stayed in was a twin room located on the first floor and can, in my opinion, only be described as tired and in desperate need of a makeover. The beds were too soft and both my sister and I woke up with painful backs as they did not give enough support and the headboards looked greasy (too many heads had leaned on them). One of the armchairs had a spring poking out of the bottom of it and the chair by the dressing table was broken. The light over the sink was also broken and the sink had a big crack in it. Also there were the remains of a soap dish over the bath which was extremely dirty and rusty.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your comments I am sorry that you did not enjoy your stay with us. Kind Regards.

"Good value"

3
27/06/2016

The hotel is clean and nice. The issue I had with the hotel is very simple: it did not have air conditioning. Because of this, I gave the hotel a three star. With ac, I would give it a four star. It is clean and in the a very good location. Any time in the fall, winter, or spring, the hotel is great. But with no ac or much of a fan, it is too hot to sleep.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank your for taking the time to post your review, we are addressing the heat issue and hopefully these will be resolved asap. We do have 12 air conditioned rooms. Kind Regards

"Afternoon tea "

3
27/06/2016

Very nice hotel.. lovely waiter, always asking if we needed any thing... only set back,a little tight on the sandwiches... was able to park free in hotel carpark, hotel situated right in the heart of main attractions. . ..

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review, very pleased to see you enjoyed your afternoon with us. I would have to say that we do feel we offer a very good value afternoon tea that comprises of 2 scones one fruit and one plain, strawberry jam and clotted cream, 2 pastries and a small trifle, plus a selection of smoked salmon, egg and cress, cheese and tomato and a ham sandwichs per person. Kind Regards

"Adequate "

3
27/06/2016

We wanted a cheap hotel in Stratford for one night and that's what we got. Room was in need of an update and bath had rusty mobility aids. The towel rail was hot but so hot it could burn. Breakfast was ok and by booking it in advance cost £8.50 each but was definitely not worth it. We had a much better one in Oxford the day before for half that price. We parked there with no issues which was good.

"Theatre Trip"

5
27/06/2016

Excellent hotel if visiting for Theatre, there is easy parking. There is good WiFi. Able to walk to Theatre easily. Helpful staff. There is a good restaurant . Reception area being redecorated. Plan to come again.

"Staff never even apologised"

2
24/06/2016

This Hotel has no customer service. Promise of return phone call re price of room not fulfilled . Reservation in the restaurant not booked and staff not bothered when we arrived. No offer of a drink or a bottle of wine in compensation , so four of us left and walked around to find another restaurant. The breakfast order of tomatoes on toast arrived with one tomato , cut in half, on dry toast. Would not give them any of our custom again.

"A lovely meal"

4
24/06/2016

Fantastic service and a high quality meal served. I would recommend this place. Decently priced food prepared to a high standard. Staff are very polite and helpful. Only issue was the waiter who accidentally dropped a drink on a different customer but was dealt with professionally throughout

"A 4-star Hotel with no Lift"

3
22/06/2016

The best things about this hotel is its location - near the city centre, the RSC (Royal Shakespeare Company). We were there in April for the celebration of Shakespeare's 400 years death anniversary. On arrival, we were appalled to find out that tour rooms were on the second floor and that there is no lift. My companion and I are elderly, so we had to go up and down a winding stairs several times a day. On the 23rd of April,we waited for the restaurant to open for dinner (7 p.m.) only to be told that they could not attend to us because they were having a big group of guests for dinner. If they were not prepared to attend to the general public, they should have announced it beforehand. Breakfast (nothing extraordinary) cost 18 pounds! Luckily, other eating places are within walking distance.The rooms are comfortable but the shower, fitted into a rather high bathtub is not easy to get into and out of. The staff were friendly and helpful and did their best to make our stay pleasant. .

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review. Could I address your comments. Firstly we are not a 4 star but 3 star, but it great that you thought we were. On arrival you would have been asked whether you wished to dine and at that time if you had chosen 7pm you would have been asked whether you could dine at another time as we had a group coming in at 7pm, other times would have been available between 7pm and 9.30pm. Breakfast does not cost £18.00 but £8.50. Kindest Regards

"Some Good Points, But Could Be Better"

3
22/06/2016

Recently stayed here for a couple of nights to visit Stratford for the first time to see the main sites. The good; most of the staff are very helpful, smiling and happy to help however possible. The food in the restaurant and breakfast is good value for money and decent enough. The bad; the hotel itself is in need of a slight update here or there with the decor, but the worst of all is that the rooms are so hot, even with the fan on continuously it is hard to get to sleep for ages. Overall, a nice, standard hotel which is in a perfect central location for visiting Stratford. However, I would stay elsewhere next time.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review. Kind Regards

"Afternoon Tea"

4
20/06/2016

First impressions as we approached the rear entrance were rather alarming with a discarded bottle of JD and cigarette ends barring our way. These small details distinguish a great hotel from a run of the mill one. However, once inside the environment was lovely and perfect for our 50th wedding anniversary celebration gathering. The staff were very attentive, the afternoon tea was good value and the children loved their meals. Overall we had a wonderful time and would recommend this establishment for a family celebration.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
So please to see you enjoyed your afternoon with us. Kind Regards

"Ideally situated"

4
20/06/2016

Stayed on the 17th of June. Ideally situated for the town(5 Minutes) and the river. Good facilities. Car Park worth £3:00. Staff very friendly and helpful. The dining/lounge area very comfortable. The food was excellent. Had evening meal and full cooked breakfast. Takes some beating. The rooms are fully equipped and bed comfortable. The room needs updating as its got a tired feel to it. The windows are rotting and need replacing. Having said all that would stay here again.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to place your review. Kind REgards

"Ideal location. Friendly staff."

4
19/06/2016

Perfect location for the centre of Stratford. All staff were very courteous and friendly. We had a meal in the restaurant on our first evening which was delicious! Sadly, the menu was very limited and identical on our second night so we had to dine elsewhere. Breakfast was excellent on our first morning. On our second day staff seemed unable to cope with the number of guests, forgot our coffee, and some food items had not been replenished in the 'self-service' section. Our room was clean and tidy. However, we were there during a hot spell and the heat was overpowering. There was a fan in the room but it was inadequate. I asked for another fan two hours after we arrived ... I am still waiting for this to appear!! I would go again because of the location and the friendliness of staff, but be well aware of its imperfections.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Than you for your review. Kind Regards

"Some good points but could be better"

3
18/06/2016

We visit Stratford once or twice very year for theatre and this was perhaps our 3rd stay at the Grosvenor, so it must be doing something right - but in the tourist trap that is Stratford, it could be doing better. This time we had one of the rooms in the newer wing: the room was fine, more spacious than some of the older rooms, with a good bathroom. The bed was low and a bit soft but comfortable. However the only chair was a low easy chair and too low to be suitable for use with the desk, where it was positioned. As other recent reviews have mentioned, the staff seem to have changed and not for the better. This was especially noticeable at breakfast where some of the staff, especially those seeming to come from Eastern Europe, seemed to have the view that breakfast should be run for their convenience rather than for the guests'. For example, the conservatory was almost empty when we arrived, but the tables needed clearing. We asked to sit there and were brusquely directed to sit where suited them. We ignored this and went to the conservatory and started setting our own table, whereupon one of the other staff came to help and was obviously just as frustrated by the attitude of the others as we had been. Breakfast also was a real disappointment this time - more so than we remember from previous visits. The hot food is not buffet style, it's ordered from a menu - but it was sadly rather poor buffet quality in that it had obviously been cooked some time before and kept warm rather than being freshly cooked, so the bacon was dried out, the hash browns had gone soft, etc. And the Grosvenor is certainly not cheap, not even by Stratford standards. Although it has useful parking and is convenient for the theatres, we have already decided to try somewhere else for our next visit. We may come back to the Grosvenor in the future, but it misses the opportunity to make itself the automatic choice, even for people who have stayed regularly before.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review. I will off course be looking into your comments. Kind Regards

"Return visit"

3
17/06/2016

We returned to this hotel for our granddaughters wedding and were pleased that it was somewhere we had been and enjoyed. However we now have some reservations. In our view it was not that suitable for us as a wedding venue. The ceremony was conducted downstairs via stairs, with no lift, and as my husband uses a mobility scooter, it proved to be difficult but he just about managed it. There is not really a room suitable for photos to be taken if the weather is bad and no grounds outside. Whilst there is the riverside a short walk away, this is only excellent if the weather is dry. The staff in reception and the restaurant have changed since January and their use of the English language leaves a lot to be desired. When I mislaid my clutch handbag and went to reception, her response, after I was forced to repeat myself, was "it was not with goods in lost goods" and "well,what do you want me to do about it". Fortunately one of the wedding guests had picked it up and all was well. Restaurant staff were polite but not understanding red sauce was ketchup and not brown sauce is an example of their lack of English language. There was a problem with the central heating whilst we were there but to be fair to them, they did put fans in every room and these things do happen. Would I return - not sure.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to place your review. Kind Regards

"That bed though! "

5
16/06/2016

Me and my girlfriend decided to visit Stratford-Upon-Avon between June the 14th to the 16th of June to celebrate her birthday as well as catch the first Stratford performance of 'A Midsummer Night's Dream' on the 15th. It was all quite last minute so finding a suitable hotel to celebrate this occasion was a bit of a mission, especially with the flurry of B&Bs in the area (If you're reading this then you're pretty aware of this whilst hunting through the various reviews for these places). Anyway, I received a recommendation from a work colleague to go to the Best Western Grosvenor. I must say, I can't thank that guy enough! This hotel is truly pleasant and welcoming which honestly I thought wasn't going to be the case for such a well kept place, but I'm so happy to be wrong! The receptionist was very kind and welcoming to us on our arrival as well as being very informative (I'm sorry whoever was working on the desk at 2:00 pm on the 14th of June, but you were great!) The room for the price was top notch, very well kept and contains the crown jewel of our stay at the hotel; the bed! I can't exaggerate how comfy that mattress was, it has made me and my girlfriend quite late for breakfast from just not wanting to leave that bed, it is the height of comfort! As well the breakfast was lovely and tasty with a beautiful decor. Plus we were spoiled so much with the portions we received. All in all a lovely stay for when we were in the hotel, although we weren't in there much from being too busy in the town seeing the sights. By the way with the hotel being in town is was also extremely practical. Definitely will be visiting again for "King Lear" in August and for future visits. Thank you for the wonderful hospitality!

"Two night stay"

5
16/06/2016

I stayed here with my boyfriend (both in our 20s) for two nights so that we could do sightseeing and see a play at the theatre. The hotel is in a perfect location, not far from the town centre and although it is on a main road, the traffic noise is not a problem at all. The hotel has a very cosy feel to it and the staff are all very helpful and friendly. The room was everything we expected and the bed was ridiculously comfy! We were surprised to find the room came with a television! The breakfast was excellent and the dining room is lovely, there is a choice of food for everyone and I was impressed with the vegetarian full English option. Overall, I have no complaints about the hotel and would highly recommend it for anyone who wants to explore Stratford and have an incredibly pleasant hotel experience!

"Afternoon tea"

3
15/06/2016

My wife booked an afternoon tea at the BW Grosvenor for a treat - despite emailing ahead, and the welcoming waiter reconfirming, they still managed to bring out sandwiches containing sea food. I am allergic to fish and really do not appreciate people ignoring requests. Having said that, the food when it did finally arrive was very good, the staff were quite attentive and offered top-ups and refreshes. Shame about getting our order wrong because it made the whole event a bit flat.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review, my apologies for getting your initial order wrong, but it is very pleasing to see you enjoyed your afternoon tea. Kind Regards

"I believe I can fly "

4
15/06/2016

After a post night shift sleep we made our way to Stratford. Even though we were there before check time we could not park but it not a problem because there is a good car park opposite at the leisure centre. After parking up i went and picked up our tickets from the Rsc for the nights performance and also managed to make reservations for a table in their roof top restaurant. Just time to get showered and changed and then out . Our room was warm and welcoming as we're the staff . The en suite was was clean large and had both bath and shower perfect for us who like both . After an enjoyable experience at the theatre (see review ) . We retired to bed where we slept like babies till the following morning . Breakfast the following morning wasn't a disappointment the immaculate breakfast room and well trained staff members coupled with every conceivable breakfast choice imaginable set us up for the day . All in all a very enjoyable experience worthy of very good. Stratford itself excellent for food activities and cultural heritage highly recommended.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review, your kind comments are appreciated by us all, Hopefully we will see you again when you next visit the RSC. Kind Regards

"Two night in Stratford"

4
15/06/2016

The hotel staff were efficient and friendly. The building was comfortable and well presented but could do with some modernisation. The food was good and the evening meal was very good and excellent value.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review, very pleased to see you enjoyed your evening meal with us. Kind Regards

"Good location but that's it!"

2
12/06/2016

The location is great for visiting Stratford upon Avon. The car park is very small and we were lucky to get a space. The staff were ok, although one member of bar staff was unable to give us directions to the toilet as she didn't speak the English language. We also struggled to communicate with another member of staff at breakfast. Room was comfortable but had mould in the bathroom, the carpet was uneven and the wallpaper was peeling in places. Overall the room just looked tired. The reception area is smart and modern but the rest of the hotel is very dated. Breakfast was good but can't comment on the restaurant in the evening as we didn't eat there.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thamnk you for taking the time to post yopur reviw. KInd REgards

"One night stay"

2
12/06/2016

I stayed overnight here for a wedding which i must say was great. The food was good & i like the feel of the old hotel with small corridors etc. However, it has been the worst nights sleep i have ever experienced in a hotel. The weather has been hot & humid so when we were given an upstairs room with the radiater blasting out heat we were not impressed. The room was stiffling. We were offered another room which we accepted because the radiater in this one was off. The room was still hot but more bearable. We were not able to open our windows due to security chains & the fan was not much help. I finally got to sleep at 4am once the temperature outside dipped. I am disappointed with this hotel because I have stayed in many best westerns & i have never experienced this. I am not happy that i have had to pay over £100 for a room which was so uncomfortable. This hotel is in a fantastic position & i am sure would always be extremely busy. Why then have best western not taken on board peoples comments about the heat in rooms? There is air conditioning in other parts of the hotel so why can't the rooms be upgraded with some sort of air conditioning units fixed to the wall? I will be writing to best western to make them aware of our stay. It is a shame as staff were friendly & overall i liked the hotel but i will not be recommending this hotel to anybody and will not be staying again unless i know that air conditioning is in the room.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for posting your review your comments are appreciated. We have been experiencing some issues with exceptionally warm rooms, we are now addressing that issue. Kind Regards

"Too hot to sleep"

2
12/06/2016

The hotel was ok and staff were nice enough but the room was stifling. A ceiling fan and desk fan circulated warm air. The window faced the street so not so comfortable leaving the curtains open at night to let the air in. All corridor windows were open but is that safe? Perhaps i'm too cynical. The TV didn't work, even for BBC which was annoying as my husband wanted to watch the Euros. I understand there was a wedding on so staff would be busy and obviously no air con in the rooms is not their fault however i hardly slept - hot all night with fan noises whirring. Not great at all. The decor was ok, perhaps a little dated. The bar was ok but we couldn't find any staff to be served last night for a while. The location is good and it's a quiet road on a night. I just thought for £130 a night i would expect more.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review, I will be looking into your concerns. Kind Regards

"Central location, efficiently run"

4
10/06/2016

Perfect location in the town centre and easy to find. Parking on site costs £3 a night which is ridiculous and you have to be lucky to grab a space as it fills up early. Nicely done though and the rooms were well thought out, clean and comfy. No good view from any room because of its location but then it's a quick hop to all the sites Not a bad place to stay in this tourist hub and we were pleasantly surprised

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review, our parking is only £3.00 per night, this will allow you to leave your car on the day you are departing to enjoy Stratford by foot, other venues within the town charhe far more. Kind Regards

"One night stay"

3
09/06/2016

Stayed here for 1 night. Room basic but clean. Bed comfortable and pillows soft. Has bath and shower facility. Tea and coffee available. Car parking £3 for 24hrs with check in from 2pm. Staff friendly and helpful. Great location.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for placing your review. Kind Regards

"Very hot"

3
09/06/2016

I can't fault the service and cleanliness of the hotel. Breakfast was good and staff were helpful and friendly. I would not stay there again because the room was so hot it was uncomfortable so a good nights sleep was impossible.

"Oscar"

4
09/06/2016

Great hotel Room 201 front facing . Very hot but you cant change the weather ! Large room, comfy bed, spacious bathroom . Ate evening meal in resturant 2 courses £17.95 ,food was outstanding would recomend to everyone have evening meal here ! Waiting staff very attentive exceptional service . Well done best western ! Will be back soon

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your very kind comments, they are greatly appricated by us all. KInd Regardxs

"Great stay again."

5
08/06/2016

We were married at the grovesnor 5 years ago so we decided to spend our anniversary at the grovesnor. The staff were friendly and helpful as usual and we received a free upgrade for our special occasion. The room was gorgeous with everything we needed. Breakfast was beautiful and the service excellent. We look forward to our next visit. Many thanks to the hotel team.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
So very pleased that you returned to see us and enjoyed your stay with us so much. Happy Anniversary from us all here at the Grosvenor. Kind Regards

"Great location, uncomfortable old hotel"

3
08/06/2016

I generally like old hotels, but this one is cramped, with narrow corridors, small rooms, and a tiny bathroom with a rusty plug in the shower. The step out of the shower was deep, with no hand rails. No air conditioning, a tiny fan. Desk staff tried hard but none spoke English well. The lounge had some charm, but the loud TV was a problem. However, the Royal Shakespeare Theater was just a 5-minute walk.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review, all our staff speak perfectly acceptable English. Regards

"Better than expected!"

4
07/06/2016

Good modern hotel, with good cooked breakfast and service. Rooms appeared recently renovated and comfortable but no iron provided. Great convenient location with local pubs and all tourist attractions nearby, parking available.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to place your review and your kind comments. Kind Regards

"Weekend Stay ; Excellent"

5
06/06/2016

Fantastic location, just minutes easy walk to the town centre. Plenty of car parking rear of hotel. A spacious, very comfortable and clean hotel. Our room was spotless! Plenty of staff and all are smartly uniformed, very helpful, pleasant and efficient. Very pleasant and spacious restaurant. A fantastic choice, well presented and cooked breakfast - superb! Definetly staying again on our thoroughly enjoyable visit to Stratford-Upon-Avon.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
So very pleased to see you enjoyed your stay with us, your kind comments are greatly appreciated by us all. Kind Regards

"Nice enough night away"

4
05/06/2016

Stayed here 13th May 2016, we booked through Travel Zoo £69 for Bed Breakfast and £25 towards an evening meal. We had a room upgrade which was great (thanks Rita). We have stayed here in the past and had a good stay other than the once when we were allocated a standard room. This time was great, the breakfast was good other than there were no beans. We would stay here again when the deals are on.

"Rooms on 2nd floor too hot and uncomfortable to sleep!"

2
04/06/2016

Wish I had paid attention to the reviewers who said the rooms were too hot. Surely the positive reviewers of this property must have had a first floor room or have stayed in winter. Despite the pleasant outside temperature- around 62 degrees F/ 17 Celsius, our room was stifling! As you climbed the stairs, you could feel the temperature rise by 15 degrees. The windows only opened 4 inches and there was zero cross-ventilation. They supplied us with one tiny fan that helped very little. It brought me back to my girl scout camp days in a cabin with no A/C and sleeping with no covers and still sweating. I realize that installing A/C in a building this old would be a major investment, but the owners should at the very least install windows that can be opened wide or window air-conditioning units. I can't imagine what it would be like if it were actually hot outside! Housekeeping should leave the curtains shut as at least the sun wouldn't beat in making it worse. The property location was great and the staff was friendly, but I would caution all against staying here in case they should get a room on the 2nd floor.

"Tired, old hotel but friendly staff"

2
04/06/2016

This is a central hotel which looks sweet from the outside. But don't be fooled - inside needs a complete renovation/ upgrade. My room was small, shabby, tired and very old-fashioned. Stained carpet, ripped headboard, broken tiles in the bathroom. The bed gave no support whatsoever so I'm guessing that was just as old as everything else. Breakfast the following morning was average at best. I've given 2 stars because the staff were very warm & friendly throughout. But the property itself is well below what I was expecting given what I'd paid.

"Nice hotel in Stratford"

4
03/06/2016

Stayed for one night in the Grosvenor on a short stay in Stratford which is perfectly placed for the centre with everything only two minutes walk away. The hotel was clean, tidy, well presented and the staff very helpful and pleasant to deal with. We didn't eat here so I can't comment on the food. If I am being very picky, and I am, the room was a little past it's best. The curtain track was hanging down from the top of the windows and so closing the curtains filled me with a little dread as I was wondering if the whole lot would come tumbling down at any moment. The bath also had a poor repair to the enamel where there had obviously been a chunk out which had been stuck back in to the bottom of the tub which now had a black line around it which made it look a little dirty. The carpark is very tight and limited spaces but we were lucky enough to get a spot. You won't need the car as everything is within walking distance so this was idela for leaving the car all day. All in all it was a good hotel, not perfect, but it would not put me off staying again.

"Lovely hotel"

5
01/06/2016

We had a 2 night stay and pre booked. Everything was as you'd expect. Easy to check in and a nice room. Breakfast was great with lots of choice. The staff were friendly and professional. The location is spot on for the RSC (less than a 10 minute walk away). Will go back if in the area again.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Very kind review, so very pleased you enjoyed your stay with us. Kind Regards

"Nothing to write home about"

4
31/05/2016

As hotels in Stratford go this is great because it is so central, |It stands on a one way road just out of the main streets. It has a majestic look from the outside which is impressive. The car park is cramped, the breakfast poor to OK but be prepared to wait for whatever you have ordered. Beds are clean and comfortable but walls are thin so you can here what is happening in the next room. All in all, nothing to write home about but as a budget hotel it is quite good, but not up to some of the other Great Western hotels I have been to.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review. Kind Regards

"Nice comfortable hotel. "

3
31/05/2016

Difficult to rate as the hotel was in many respects excellent. The room was clean and comfortable and the public areas were well kept. Nice bar. The staff were all polite and helpful. But lots of niggles. The room key was difficult to use. The shower knob was jammed so bath only. No milk with complementary drinks. Breakfast took over an hour to arrive. Would not return until management sorts this sort of thing.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your comments they are noted. Kind Regards

"Great location."

4
30/05/2016

This hotel is in a great location. A short walk to the riverside with all the boating activities etc. Also close to shops, restaurants etc. Our room was nice, clean with good bathroom with shower and bath. We found it very quiet at night . Breakfast was okay. Good choice of continental and breakfast cooked to order. Pleasant waiting staff. Reception was always staffed and the front of house staff very professional and friendly. The dinner menu was quite limited and we decided not to eat there as there was a good choice of eateries in walking distance. If I have any complaints it's that I believe it's slightly overpriced. I guess if you can get a Groupon deal it's much more reasonable.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your comments, they are all noted. I would say that we offer very good value and compared to many within the town we offer exceptional value. Kind Regards

"Basic but pleasant enough"

3
30/05/2016

This definitely isn't a luxury retreat, but the price/ quality ratio for an expensive town feels right, with the room costing around £50 for a twin room only plus cashback. The building itself is well-located and attractive, and the reception and dining areas are quite pleasant but the front aspect onto the road feels a little run down and they could do so much more with the patio at the back. The room itself had comfortable beds and a large functional bathroom but the decor is very tired and a little cheap, and only basic hospitality tray and bathroom toiletries. The best points are probably the friendly service and the reasonably priced breakfast at £8.50 including hot dishes cooked to order.

"Good location, great staff"

5
30/05/2016

I stayed for one night as a single traveller at the start of a bank holiday weekend. The hotel was busy, but comfortable so. From the very beginning the staff were fantastically friendly, it was a genuinely warm welcome. My room was spotlessly clean, comfy and quiet. The public areas, bar and breakfast room, where all very nicely decorated and it was nice to sit and enjoy the space. The hotel is a lovely short walk from the town centre, and a mere minutes along the tow path brings you to the canal basin, gardens and theatres. Breakfast was good value, hot food was cooked freshly and the coffee was decent, the buffet selection was varied and well stocked. Overall, I thoroughly enjoyed my stay and would recommend it.

"RSC stop over"

3
29/05/2016

The hotel has good location for an RSC stop over as it is a short walk from the town centre shopping and theatres. A generally comfortable hotel room but I have to echo other reviews about the high room temperature and lack of air conditioning. I didn't eat here as there are so many alternatives close at hand.

"Evening at RSC"

3
29/05/2016

Room very nice, staff pleasant, breakfast very good. Very handy for RSC,shops and restaurants. I have had to downgrade however as heat in the bedroom was unbearable despite it not being a particularly warm night. Radiator off, window open and fan on but seemed to be some sort of underfloor heating. Have stayed in an executive room before which was fine. Sadly the heat spoilt an otherwise lovely stay. Hope this can be sorted for future guests.

"Very much Pro's and Con's"

3
28/05/2016

Starting with the positives. The hotel has a good location, close to the town centre and the river (both just a short walk away) . There is parking at the hotel and is charged as an extra at £3 per day . Parking is on a first come first served basis and there are less spaces than there are bedrooms, so this can be an issue but it is better than many accommodations in town that do their best to avoid the issue! The staff that we had contact with were excellent from reception to housekeeping and dining . The negatives, our room was compact but adequate and whilst a fan was provided as standard was unpleasantly hot even with the window open and the fan on , the staircase to the 1 st floor is also very compact, so with no lift , getting your luggage to and from the room is a chore and during our stay there were no staff available to assist . The breakfast was again adequate and maybe that is the best way to describe our stay ?

"Good for beards"

4
26/05/2016

We stayed one night and found the room perfectly adequate, Good bed, splendid shower and quiet.Not the most characterful place but met our needs. Did not eat in so cannot comment on that. But strangely no shaver point - fortunately I carry an adaptor. No mirror so I shaved into the tele screen!

"Not bad"

3
26/05/2016

Stayed here for one night with my Husband. Although quite compact, the room was spotlessly clean and the bed comfortable. The hotel is in a fantastic position - 2 minute walk to the centre of Stratford. The only negative i have is that we were woken at 8.45 in the morning by the maid knocking on the door !!!!!

"Hotel stay in the centre of Stratford-Upon-Avon"

5
24/05/2016

We went to Stratford mainly to see a play at the Royal Shakespeare theatre. The hotel was very well situated for that. Considering that it was in the centre of a tourist hot spot town, we thought it was very good value and exceptionally well managed with staff who were all well trained and clearly committed to helping us enjoy our stay. We hope to go back to Stratford. We shall certainly try to book into the Best Western Grosvenor.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
I am really pleased to see you enjoyed your stay with us, your kind comments are greatly appreciated by us all. Kind Regards

"Not great"

2
23/05/2016

The hotel stay was not what we expected. Although the room itself was nice, there were other problems. We had a lot of luggage and there was not an elevator. The staircase was also very narrow, making it hard to carry luggage up and down. The staff were not familiar with the bus or train routes and did not even have the website to check or pamphlets. Due to the hotel being very old, the bathroom was inconvenient, very small and not very clean. Apart from that the hotel is at a convenient location to the city center.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
I do appreciate your comments, but I do take exception to you saying that the bathroom was not clean , they may be a little dated but our housekeeping team ensure that they are spotless. Kind Regards

"Awful bed and clientel"

2
23/05/2016

Booked an executive room which frankly bore no resemblance to the rooms pictured on the website. It was tired and a bit shabby with one of the most awful beds that I have had the misfortune to sleep on (actually I resorted to taking the cushions off the sofa and sleeping on the floor), rather than lie with my bum virtually touching the floor on the sagging mattress. There were no parking spaces when we arrived and we were sworn at by another guest when we asked if he could move his car so that we could move our car off the drive. This was witnessed by the hotel staff who didn't seem to care about other abusive guests. When walking into the hotel we had to walk through a group of blokes swearing and smoking directly outside the main door. To top it off Doug (who was in the room next to us) clearly locked his mate out of the room and we had to listen to his mate shouting for him and banging on the door for about half an hour in the middle of the night. As we were in some kind of annex which involved walking upstairs, along and around a corridor, down some more stairs and along another corridor staff wouldn't have been able to deal with Doug and his mate. Overall it was not a pleasant stay and meant that we were too tired to really enjoy our second day in Stratford

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your comments, I will be looking into them. KInd Regards

"Stratford visit"

5
22/05/2016

I have to say that the staff were unbelievably helpful and friendly My friend and I were really impressed. I cannot recommend this hotel too highly. We shall return whenever we are in the area, The quality of food in the restaurant was amazing. The wine recommendation was superb.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your very kind comments they are greatly appreciated by us all, so pleased to see you enjoyed your stay with us. Kind Regards

"Good value, central Stratford"

4
20/05/2016

Only spent one night at the BW Grosvenor. It suited us well as it comfortable, easy to find entering Stratford for the first time. It is central and gives easy access to all Stratford's attractions. The theatre is 5 mins walk, as is the canal, down town, and the river.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review. Kind Regards

"Very average, decor is bland and dated"

3
18/05/2016

This place is over valued but typical of Best Westerns. Rooms are uninspiring, and the bathroom extremely basic. Disappointing. The breakfast is ok, nothing to shout about. There are better places to stay. The one good thing worth mentioning is the excellent front of house service.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to time to post your comments. Kind Regards

"Great location for visiting S-U-A"

4
18/05/2016

Was pleasantly surprised that hotel was in city centre! Room was what was expected - neat, clean, quiet. Hair dryer would not work but Manager was able to get me into an unoccupied room next door. WiFi signal poor in room had to go to lobby........

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Very pleased to see you enjoyed your stay with us, I will look into your comments. Kind Regards

"Very close to city centre"

5
18/05/2016

Stayed at this hotel as we had a very good deal via Travelzoo. Met up with relations. Would stay at again. Lovely room. Friendly staff. Had excellent meal. Thought everywhere looked very smart. Only a few minutes walk into town.Only downside was that our room was very hot. Think it must be a problem as there was a fan in the room which had been switched on prior to our arrival.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your comments, very pleased to see you enjoyed your stay with us. Kind Regards

"Gathering "

3
17/05/2016

Stayed overnight and have to say for the money I was disappointed in the room it was very basic, although the bed was comfy the room was hot with no air con unable to leave the windows open due to noise from the road.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review, we do not advertise air conditioning and there is very little noise from the road, after all we are hotel in the town centre!!. Kind Regards

"Misleading photos and descriptions"

2
17/05/2016

At best, I would say that the information provided by photos of the accommodation are misleading. Several reviews have mentioned the stairs and the absence of anything resembling a lift. This is indeed true. A major hindrance for anyone be they 20-something honeymooners or visiting octogenarians! No assistance to bring baggage/luggage to rooms was offered. There is nothing resembling a concierge in the hotel either. Breakfast was particularly poor. Cooked breakfast and toast were thankfully served to the table, so no arguing at the belt-toaster with other guests. Apart from that, it was not worth £10 and the sausages were not even cooked properly. The waiting staff were disorganised and had even poor English. As for the bedroom, it was "stuffy" as other reviews have stated ; were it not for a table top fan in the room, we may well have been unable to sleep. Indeed the mattress was lumpy but I think tiredness overcame us and we managed to survive the two nights. The only saving grace was that the room 276 (?) had a bath. Even so, there were bare electric wires, just inches from the bath. Unbelievable. Absolutely deathtrap. If you didn't kill yourself falling down the stairs, you could kill yourself by being electrocuted. To top the lot, we asked that our luggage be kept until we returned from town later in the morning. This was agreed with reception staff and to my horror we were just told to store it behind an advertising sign. Hardly secure. I asked to speak to the duty manager and one point but left after being fobbed off. On reflection, I would not let my cat stay here. The hotel is dangerously outdated and in need of an overall.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your comments. Regards

"Excellent 3 Night Stay"

5
17/05/2016

I treated my elderly mother to a long weekend at the hotel and we couldn't fault the value, service or location. I had requested an easily accessible twin room because the hotel doesn't have a lift but we were given a family room which was brilliant and it was close to reception although not noisy. The staff were excellent and so was the food. Value overall was very good indeed

"Not worth the money spent"

2
16/05/2016

Room was not clean, window didn't fully shut. Bed was the worst night sleep in years. Bathroom had stains & dirt on door, tiles & floor. No lift to first floor, narrow staircase not the easiest with a case. The breakfast pre paid was not worth the money, Not buffet self serve but a small cooked breakfast, take a couple mins walk to plenty of better food outlets. Not the standard of Best Westerns have stayed in the past. Very good location.

"Weekend Break"

3
15/05/2016

Room was nice and comfortable with a good bathroom. Staff were friendly and helpful. Breakfast was OK, cooked breakfasts were to order but not much choice. Our room was at the back of the hotel and was quiet UNTIL the final night when there was a wedding. The wedding guests spilled out onto a patio area which was underneath our room. We had loud disco music until Midnight and even with the windows closed it was still noisy. The hotel does seem to cater for lots of weddings so if noise does bother you, I would ask before you confirm your booking. The location is very central and it's 5 mins walk to RSC and the high street.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Many thanks for taking the time to post your review, Your comments I will off course take on board. Kind Regards

"One night visit to attend the Theatre"

5
11/05/2016

We were going to the RoyalShakespeare Theatre And wanted a hotel located close to the Theatre, offering a good deal. Our friends had chosen a supposedly superior hotel at double the price we were paying and ours included breakfast which theirs didn't. We pad £3 to park and they paid £10! They were unaware that the hotel had been refurbished since their last visit. The location was excellent, very close to the action. The Executive Room was fine with complimentary bottled water, snack, tea, coffee and newspaper. The breakfast was also good and staff friendly. A value offering!

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review, your comments are greatly appreciated by us all. Kind Regards

"A nice weekend with our Walking Group"

5
08/05/2016

My wife, our 5 year son and I, stayed at the Best Western Grosvenor Hotel for a 2 night weekend as part of a Walking Group (9 of us in total, in 4 rooms). We were in a Family Room which was quite spacious and our son had his own bed in the corner. The room was clean and tidy and all the amenities including the shower and WI-fi worked well. There was no air-conditioning but we were able to open enough windows to keep the room fresh. We ate in the restaurant on both nights. The food was very well cooked, there was a good choice of food and the prices were reasonable. We had a bottle of Rioja each night which gave us a 50% reduction on the price of a rib-eye steak. The service was very professional, with a real personal touch and great attention to detail. We also had breakfast which was cooked to order and again professionally presented. We parked in the hotel car park - we understood that finding spaces could be problem but for us it was no problem (it cost us £3 per day, which we thought was ok). The hotel is very close to the town centre. Conclusion: A good value hotel with an excellent restaurant.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review your kind comments are greatly appreciated. Kind Regards

"OVERNIGHTER"

4
08/05/2016

After trying to find a hotel ( all rooms full do to a local convention ) on the off chance we were fortunate that this hotel had a room available. The front staff were polite & friendly, as were all the staff we encountered. The bedroom was clean & airy with a lovely modern bathroom. We had a good nights sleep. All in all even tho it was a short visit we found this hotel perfectly suitable for our needs. The waterfront is a 5 mins walk from the hotel. Would I stay here again ? YES

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
So very pleased that we were able to make your visit to Stratford so enjoyable. Kind Regards

"Lovely break"

4
08/05/2016

Stayed over the may bankholiday Ideal location 2 minutes walk from town centre Food was excellent as we're the the staff Room clean and tidy with the usual facilities tea/ coffee/ tv Free use of the leasure centre just short walk away Only down side the room was too warm for me there was a fan in the room Overall enjoyed my stay will be back again for my 3rd visit

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post this review, very pleased to see you enjoyed your stay with us, hopefully we will see you again soon. Kind Regards

"Tired and faded"

1
07/05/2016

We regularly visit Stratford and this was our first visit to the Grosvenor. The reception staff were helpful and friendly. The room however was disappointing, grubby curtains, sad and dirty paintwork, less than spotless bathroom. It was very stuffy throughout the hotel, but a fan had been provided in the bedroom. We arrived early for breakfast, but so did the coach party. The buffet needed to be replenished, but there simply weren't enough staff. The cooked breakfast was ok, but could have been hotter, it was impossible to get more tea. Disappointed we will not be visiting again.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review I am very sorry to see you did not enjoy your time with us. I will be looking into your observations. Kind Regards

"Good value"

4
06/05/2016

The hotel was nearer to the town centre than we had anticipated. Rooms were clean and quiet, staff helpful. The cooked breakfast ordered at your table was significantly better than the buffets offered by other Stratford hotels we've stayed in. The lack of a lift may be a drawback for some people but the receptionist asked if we were ok to carry our luggage up the single flight of stairs. She said help was available if we needed it (we didn't). Overall, better than some 4 star hotels in the area. Would definitely return.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thankyou for your kind comments, I am very pleased to hear that you enjoyed your stay withe us. Kind Regards

"Loved it!!"

5
06/05/2016

Was given a voucher for a afternoon tea as a present. So glad I chose this hotel for it. It was perfect from start to finish thanks to the staff that work there. The afternoon tea was lovely, sandwiches, puddings and the scones were great. The hotel is in a great location, so was easy to go off and do other things afterwards. Would highly recommend.

"Good visit a real shame about the room."

3
06/05/2016

We upgraded to an executive room and was very disappointed with it. The room was cold and so was the water, meaning luke warm bath and showers for two days, not a nice experience. We complained several times but to no avail, and on returning home we wrote to the manager expressing our disappointment but have had no reply. This I think reflects badly on the Best Western, maybe Head Office should be told?

"A good hotel in a quiet spot"

4
06/05/2016

We stayed in the Grosvenor for two nights to explore Stratford on Avon and were not dissapointed. The hotel is located a short walk from the town centre and all of Stratford's attractions. The public rooms are attractive and well furnished and the staff are pleasant and helpful (as we have come to expect from Best Western). The room was large and comfortable but a little old fashioned in style which was no problem. All in all we had a very pleasant stay in a nice hotel in a lovely town.

"Great Location"

4
05/05/2016

Very pleasant staff in this nicely decorated hotel. It is within very easy walking distance of the centre being on one the main routes into the town. Bar food was fine although the menu choice is a bit restricted. One gripe is you have to pay £3.00 per day to park, in my view it should be free if you are staying in the hotel. Would stay again.

"Good hotel. Parking problems"

3
02/05/2016

Nice hotel in centre of Stratford. We have been here two times before. Now booking for three nights. This time some problems with the parking space. I had to pay in front the parking fees; 3 pound per day. Second day a Triumph car club visited. No parking spaces left. They adviced me to park some 5 minutes walking distance further on the road on a public parking. And pay the normal fees ??. I parked on a dsabled place on the hotel parking. ( as there where no disabled people bookied in. ) No problem. Third night I parked before some Triumph car. ( becauase I was leaving early in the morning. ) No problem. Why give me the advice to park somewhere else.? And pay parking fees elsewhere. I paid fees at there carparking.. They have to find a solution for car parking..

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review, it is great to see you returning to us. Sadly we do have limited parking and it has always been on a first come first serve basis. Kind Regards

"Reception is a nigtmare"

1
02/05/2016

I have just arrived after a long drive to the hotel. Called reception upon arrival and the girl I spoke to was incapable of providing directions to parking. She seemed to not understand anything I was saying. Same girl checked me in. Had no concept or clue of what Best Western gift cards were when I presented them for payment. Just clueless. I'm calling Best Western with a formal complaint the minute they open. Stay away.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review. I do believe that your issues have now been addressed I think the initial confusion over your Best Western Gift Cards, is that we do not know them as gift cards but, travel cards hence the confusion over the phone. Kind Regards

"Friendly Hotel"

4
02/05/2016

Reserved a one night stay at this hotel with Booking.com. The price on line was competitive costing us £58 for the night. On arrival we paid extra for a breakfast, the breakfast was excellent and well worth the £8:50 we paid each. Our room was comfortable with a large bathroom. We stayed in room 167 on the ground floor and this overlooked the conservatory. We had a problem with parking our car, although the policy for the hotel is on a" first come first served basis" a motor group had reserved parking and took up most of the available spaces. I had to park at the Leisure Centre which has a 24hr parking charge, so be prepared to pay a bit more if this happens to you. I would revisit the Hotel as we enjoyed our stay but would check on the car parking availabilty for convenience. There is a lovely restaurant and a comfy bar ideal for a nightcap. It is ideally situated for touring/walking around Stratford.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your kind review it is greatly appreciated by us all. Kind Regards

"Really dissapointed"

3
02/05/2016

We stayed here for a night over a Bank Holiday weekend have stayed several times before and have always liked it due to it being clean and centrally located. It has been a couple of years so... The good, it is centrally located in Stratford in easy reach of all parts of the town. It is very clean and the staff are very helpful. The rooms are good (if a little dated) and it is quiet. The bad, Wi-Fi is provided free but with a catch, they want your email address and worse still there is no opt out for spam, just a note saying here are our terms. If it free, why the catch? Personally I just gave them a nonsense email address and that did the trick. The bed was the softest thing I have ever been on and I had the worst night's sleep ever in a hotel and it wasn't just me, my wife had exactly the same. The problem is that it is so soft that when you want to move you simply cannot. Your arm or elbow just keeps going down and there is nothing to push against. But the thing that really annoyed me was the parking. There is space for about 51 cars in bays and the web site is very clear these cannot be pre-booked, but somehow the TR Owners club (great cars) had booked 17 of them. Now we all know why it was done, but I you look at my Avatar for example, you will notice my weekend car is also "vulnerable" and I do not like leaving it in public car parks overnight which is why I booked this hotel. Either you can book spaces or you cannot but all our booking are just as important and those bookings are made on the basis of information given. We also had breakfast in the hotel and that has also deteriorated, cheap sausages - if we stay here again I think I will have breakfast out.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review, really sorry that you did not enjoy your stay with us this time, I will most certainly take your comments on board. KInd Regards

"Below par in too many aspects"

2
02/05/2016

The big advantage of this hotel is that it is only a few minutes walk from the centre and has adequate parking available at the rear. The disadvantage is that it has no lifts, and the as yet unrefurbished rooms leave a lot to be desired. We asked for a quiet one, and it was, but although it was basically clean, it was overdue for redecoration. There were tea or coffee stains on the walls and skirting boards, and the armchairs were so badly stained we declined to sit on them. The panel at the back of the wardrobe was hanging off, the radiator was hit or miss, and there was an initial disconnect between the tv and the remote control, though the flatscreen tv was good with a huge variety of freeview channels. The bathroom was dated also, with exposed pipework, soap dishes no longer used for tablet soap, and a shower control so corroded that it stuck on 40c. at one point.And what does it say about the housekeeping ethos that the cleaner has enough time to " V point" toilet paper, even an unused one, but not enough to clean the stains in the bedroom? Yes, the hotel provided tea and coffee-making facilities, but only 4 milk capsules, enough for one drink each. The breakfast room was delightful, almost a garden room, and the foreign staff were lovely, but poorly trained. You were asked a few times if you wanted coffee, but never toast. Still, the first morning we had 4 pieces of toast , three of which were literally burnt black. Nevertheless, breakfasts were basically ok, but there was evidence of portion control eg.,One egg, one small sausage, two pieces of bacon, one hash brown, five button mushrooms. This could be such a good hotel, but the room we had should never have been still in service. We stayed here a couple of years ago, and the room was not a good one then.To have a hotel in Stratford is like having a hotel in central London or Bath, a licence to print money, but sometimes this is exploited.

"Handy location, no lift/elevator."

4
02/05/2016

We regularly visit Stratford upon Avon and like to try different hotels and restaurants. The Best Western Grosvenor is only a few minutes away from shops, restaurants and attractions. There is no lift/elevator so may not be the best place to stay for elderly and less mobile guests or those that travel with loads of luggage. It is only on two floors so not too bad a climb. We did not eat breakfast or use the restaurant but could see guests enjoying what looked a very nice Afternoon Tea. We may try it next time we stay at the Grosvenor. HOTEL MANAGEMENT! There is no bath mat and the shower gel smells very nice but is rather oily. I almost slipped in the tub and had to shower holding on to the support rail.

"Does the job"

3
01/05/2016

Warm clean and comfortable. A little noisy in the evening and early morn with squeaky floors Nice kipper and poached egg breakfast very attentive staff. Think it's just a tad overpriced and hate having to pay parking in the hotels own car park !! Great location for town centre

"Short Breaks"

4
25/04/2016

Stayed for 2 nights in this hotel and I would say that it was value for money. The staff were very helpful and happy. Only criticism is that you have to pay to park your car in the carpark. Thought if this was necessary it could be included in the price of the room. The breakfast was excellent served by very attentive but not pushy staff.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review, your comments are greatly appreciated. Kind Regards

"Good spot, watch out for the stairs"

4
25/04/2016

Great spot near all the attractions. Room was nice, and surprisingly large. Only downside was the rabbit warren of stairs and corridors to access the back rooms (made more difficult by child and stroller!). Definitely recommend (within the limitation of the stairs).

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review. Kind Regards

"Great value for money!"

5
25/04/2016

We stayed at the Grosvenor overnight to break our journey to the Lake District. We paid c£60 for B&B in an executive room. Our expectations were low but we were pleasantly surprised by a clean, well-equipped room & an exellent breakfast. Flat-screen TV, safe, coffee- making, hairdryer, free newspaper & parking only £2.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your your kind review. Kind Regards

"Brilliant Position & Value For Money"

4
21/04/2016

I booked 5 months in advance for 3 nights double room B&B for a total £225 and wasn't expected to be so pleasantly surprised. The hotel is within a few minutes walk of the town centre - ideal for "doing" the sites, or a pleasant walk by the river or canal. Car parking is £3/night, but that was more than offset by a one third discount on food and drink for dinner (£20/head for 3 courses and wine after the discount). All the staff were very helpful. All our friends (booked independently) rooms were quiet.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Your review is greatly appreciated. Kind Regards

"Great location & really good service"

4
20/04/2016

Our group of six stayed at the BW Grosvenor - we had three rooms. All were very clean and we all enjoyed good sleeps. The rooms were a bit warm but do have fans if needed. The breakfast is Cooked to order much better than a buffet. Bar service was good and reception staff were very pleasant. This hotel is in a fantastic location close to Sheep St and the Avon. Hotel is nicely decorated in the public areas though bedrooms are a little dated it doesnt matter as they are clean, comfortable and warm. We will return here.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to place your review, greatly appreciated by us all. Kind Regards

"Pleasant stay"

4
15/04/2016

Nice hotel with pleasant decor. Helpful staff and reasonable food. Storage space a bit limited in our room and we did have a few ants appear in the bathroom! Excellent location for Stratford. 5 minute walk to town centre. Car parking can be trickey as spaces limited. All in all, good value. Would stay again.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to review you stay with us. Kind REgards

"Great Position"

4
15/04/2016

Our room was quite large by British standards with a very comfortable bed. The bar had plenty of chairs and a nice restaurant. We ate in the restaurant as we were visiting the Theatre and the meals were very good. We were given a 20% discount for meals and drinks in the restaurant. We had to pay for parking and this was cheap but I can see that there was limited parking spots. Overall a very good experience and I highly recommend this hotel

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your very kind review it is greatly appreciated by us all. KInd Regards

"Great location for visiting the theatre and very central"

3
13/04/2016

Overall my experience of this hotel was positive. I was on a one night stay to go to the theatre, and this hotel absolutely served the purpose. The public areas of this listed hotel have had the most focus, and are light and bright, which is very positive. My double room was also fine and clean (if a little on the hot side - remedied by opening the windows for a while). The staff were friendly throughout and breakfast was also good. I felt that the bathroom in my room let the rest of it down. It was tired and jaded and I felt was in need of a refresh. This hotel's location is a 6 min walk to the RSC and less to waterside, 8 mins to the centre. Well worth it for a short theatre trip!

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review. Kind Regards

"terrible nights stay"

2
12/04/2016

Not sure where to start so here goes Parking was a nightmare large wedding on ok fair enough I can accept that Checked in took cases to room and left to get something to eat in town, all going well so far. Returned to hotel around 9pm, noticed a bad smell of food, and the room was very warm to point unquotable, so we put the fan on provided by hotel in room on desk never cleaned, watched some TV, then decided we had a long day so we would get some sleep. Tried too as the noise of crashing from below of god knows what at this time was annoying now so called reception 10.30pm explained the problem told me they would deal with it, they did not 11.30pm I got out of bed and went down stairs to find a manager, only to be told by another member of staff this is a common problem as we are directly above the kitchen and bar What on earth are they thinking how can this room be rented to public it's a joke, The manager came and said he would talk to staff. As they should not be working now. Never offered to move rooms but at that time of night/ morning it would be unreasonable to 00.00am about The noise did not stop all night it was oblivious to me that this hotel runs 24/7 .kitchen, bar Must have fell asleep at sometime because at 6am there was a massive noise from below and all the noises started again and never let up, Decided to use the facilities i.e. shower well tried to another point of no maintenance, if you get water hot or cold you was lucky, start stop whenever it likes. Went down stairs at 8.30am for breakfast , wished we had not Worst food, no labelling on juices or anything there, guess the contents No sooner had we sat down cold toast arrived did not ask you. Waited 15min drinks were cold by then, called over and asked when we will be getting breakfast, the reply I shall check, back she came with two plates consisted of A COLD SAUSAGE ,A RAW EGG, 2 WARM BACON, HALF A TOMATO & 5 BUTTON MUSHROOMS, we ATE WHAT WAS EDABLE see photos. We could not leave that place quick enough, apart from this the area it is situated in is very good for town, and there is lots to do there for a weekend.after 6pm & sundays there is a lot of free parking on the outer edges of town.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
We have been in contact and hopefully we can re address your concerns.Kind Regards

"Great base for access to the heart of Stratford Upon Avon"

4
11/04/2016

This hotel is a few minutes walk from the heart of Stratford Upon Avon and, since it offers parking facilities, cars can be left behind. This is extremely beneficial because parking in the town is both difficult and expensive. The building itself is well maintained and the room we had was everything we could have wished for during a short break. The staff members were very professional and always reedy to help. The only down side for us was the failure to respond to both written and verbal requests to cater for our need for a Gluten Free option (in our case, bread) at breakfast time.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review, I am pleased to see that your enjoyed your stay with us, my apologies with regards to the Gluten free bread. Kind Regards

"Overnight stay through travel zoo"

4
11/04/2016

Booked through travel zoo with a really good deal and enjoyable stay .Overnight stay for 2 persons ,complimentary upgrade ( which we were given ) full English breakfast and £25 off meal in restaurant ,which was of good standard . When we arrived the staff were helpful and friendly ,we had a light bite in the bar lovely again given 20% off price?Central position ,so easy to see all the sights . Accommodations as really nice ,clean ,warm and good decor .Would certainly recommend a stay here.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Lovely review many thanks. Kind Regards

"Great Location, Comfortable Rooms, Parking"

4
10/04/2016

Clean rooms, convenient bar, great parking for a reasonable price. Prices are great for the location. A little difficult in communicatng with bar staff for cocktails. Reception was very helpful. A very stratight forward transaction.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
It is very pleasing to see that you enjoyed your stay with us and thank you for taking the time to post your review. Kind Regards

"Great Hotel"

5
10/04/2016

We stayed one night while exploring the town and going to the theater, and it was quite lovely. The room was just what we were looking for, very nice, the downstairs was looked very nice and inviting, and the location was perfect for the National Express, just a not-even 5 minute walk!

"lettuce leaves & chips for High Tea"

2
10/04/2016

Welcoming & friendly Staff, who sadly took on too much this weekend. The disorganisation resulted In Theatre Tickets being changed on our arrival from the Friday to the Saturday. It appears a now ex employee forgot to mention to the rest of the hotel that a large Wedding was been held at the Hotel Saturday 9th April. Comfortable rooms but a bit of maintenance would help. Sticking windows, dodgy soil pipe, broken bedroom door lock. Broken air conditioning unit in main bar. Lovely delux tea, but if Dairy free diet be prepared for chips & lettuce being added as a side dish!!!!!!! This was the 2nd stay for our reunion. Loved it last year but disappointed this time. However we had a great time in Stratford together and Hamlet was just sensational.

"Good for overnight when at theatre"

4
08/04/2016

Stayed here for a couple of nights when going to the RSC. It is very handy being only a short walk along the riverside to get to the theatre. The room was comfortable if somewhat hot and the problem exacerbated by being at the front of the hotel which suffered from traffic noise if the window was opened. Breakfast was a buffet with hot food served to order which was all very good. The hotel is also well situated for visiting other attractions round and about Stratford with several National Trust properties within 10 miles or so. The staff were very helpful and dealt with any queries promptly and efficiently. The only niggle would be why the hotel chooses to charge guests extra for using the car park

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review, very pleased to see you enjoyed your stay with us. Our car packing charge is £3.00 for the full day, whilst many other hotels and car parks charge a lot more than we do. Kind Regards

"Very lovely high tea"

4
05/04/2016

We had a little lovely high tea today, the food was very tasty and plentiful and the waiting staff were superb! Very attentive and friendly. Good quality food too. Free parking which is a plus in the busy town.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your kind comments, I am very pleased to see you enjoyed your afternoon with us. Kind Regards

"31st March afternoon tea"

3
05/04/2016

Rather disappointed overall! The gentleman in charge left us waiting in the bar area luckily another waiter saw us and seated us! Yes like the other customer we did have to wait awhile, but not as long as the other customers. The tea was good, sandwiches ok and scones hot. The afternoon tea was a gift from our family so didn't like to complain! Wouldn't go again. Sorry

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review, I am surprised that you did not enjoy your afternoon with us we have had many positive comments. I would advise you to always bring your concerns to any hotels attention at the time as, this is when we can deal with any issue and you would have left with a different feeling. Kind regards

"EXCELLENT LOCATION"

4
04/04/2016

We stayed at this hotel on our way from London to Manchester for one night. The location was excellent close to the river, shops and all attractions which enabled us to see Stratford in the limited time we had available. Check in was quick and easy, no elevator but was asked if we needed assistance with our luggage. Room was clean and spacious. Would recommend this hotel.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Very pleased to see you enjoyed your stay with us, thank you for your review. Kind Regards

"Last minute choice"

4
03/04/2016

Having made a last minute decision to stay in Stratford, we had a limited choice for accommodation. The best western was quite good. A quaint little place, with a homely feel as you enter. Staff very friendly. Room was clean. A little warm even with windows opened, but not so hot that it was uncomfortable. No lifts, but staff will carry your bags. All over a good stay

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to leave your comments, they are appreciated by us all. KInd Regards

"Great location, ghastly decor."

3
02/04/2016

Within walking distance of sights and shops, restaurants and river this is a great location from which to explore Stratford. Parking is charged £3 extra a day and breakfast £8.50 extra per person. The parking is a nightmare with 55 spaces and 73 rooms, so we walked everywhere instead of taking the car. The family room and en suite were spacious but the décor dated and the wallpaper looked like it had been pulled off the wall on two sections. The wi-fi only allows one device to be logged on per room which is poor in this day and age, especially when travelling with kids. The breakfast and most of the service was very good. Beds were comfortable, some pillows need replacing and it would be nice to have more control over the room temperature. Our room was cool and my elderly parents' upstairs too hot. Their radiator had been turned on without them knowing. They also had noisy neighbours, while downstairs, we had peaceful nights.

"Afternoon Tea 31st March 2016"

2
01/04/2016

We had a voucher for the deluxe tea which was booked for 3pm and requested no smoked salmon sandwiches on booking. When we arrived the booking form stated no smoked salmon sandwiches and on taking our seats the drinks order was soon taken and brought to the table. Unfortunately we then had a wait if 35 minutes before our sandwiches and cream tea arrived with guess what, smoked sandwiches were included. These were replaced when we pointed the error out and we were warned that the scones had just come out of the oven and were very hot. We must assume that our long wait was because of the scones being cooked. The sandwiches were so cold that they had no taste to them. The two fruit and one plain scones were hard on the outside and stodgy in the middle. When I checked the menu on arriving home it appears we should have been offered a chocolate fondue and fruit. We saw no sign of this even on any of the other tables that were occupied and had the same afternoon tea as us. So not impressed and would not recommend the Grosvenor for afternoon tea.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to leave your comments, I will try and find your contact details and be in touch. Kind Regards

"OK"

3
30/03/2016

We have stayed here before and generally it is OK and does most things well without being exceptional. The Room was small but fine. The bathroom was OK but the water pressure very suspect. The room door would not shut properly and it took several attempts to get the lock to work. The car park is very cramped and one morning we were blocked I by a car parked at the bottle neck entrance. I asked reception to arrange for the car to be moved. It turned out to belong to one of the waiters and it took 3requests and a 30 minute wait before he eventually moved it. Extremely annoying. Cars were parked over all the none parking areas and I think this should be policed better. Generally the hotel is OK

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your comments. KInd Regards

"Clean, comfortable, great location, great food."

5
30/03/2016

We stayed in a family room on the ground floor of the hotel which was clean, warm, comfortable, spacious and well equipped. The bathroom was large, functional with grab rails thoughtfully positioned. The lady who serviced the room was polite and pleasant. An evening meal, served in the bar, was delicious, attractively presented and good value. There was a wide selection for breakfast, suitable for all ages, again nicely presented. The cooked breakfast looked appetising and was fresh and tasty. The staff were kept very busy at breakfast but were unfailingly polite and helpful, especially Marian who was courteous and helpful. The Hotel was fresh and clean and has a super location situated only a very short walk to riverside attractions, Shakespeare's birthplace and RSC. Thoroughly enjoyed our stay ... Great value

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your very kind comments, they are greatly appreciated by us all. Kind Regards

"Underwhelming"

3
30/03/2016

Stayed at the Grosvenor Best Western in Stratford Upon Avon for two nights for our 1st wedding anniversary. I booked almost a month in advance where I was informed as part of the confirmation that payment would be taken immediately. After contacting the online team and the hotel no payment was taken until the day we left the hotel. I have quickly received a phone call from the hotel manager who was very polite but provided no explanation for this error. It felt like I had been swept under the carpet, just to "tick a box". I have to say though, the Best Western online team have been excellent in their communications. The hotel room was cold even when the radiator was on full, there was a stain in the bottom of the bath and there was a hair straighteners' burn on the desk. The staff were very polite throughout our stay but it is all a little grotty and dated overall. Breakfast was a little frustrating with my husband receiving the wrong combination of fry up ingredients on both days but it was OK to eat. Not really worth the extra cost (there is a whetherspoons within walking distance that is open from 8am). I would recommend a stay here if you just need a bed for the night but not for a special occasion. However if all you need is a bed for the night there are plenty of other smaller businesses in the area. (Premier Inn within spitting distance) Overall underwhelming

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
It is a shame that after I spoke to you last night with regards to the issue you had with pre payment that you did not mention any thing else to me. I would off course addreessed those issues for you. KInd Regards

"Good location a bit dated decor."

4
30/03/2016

We spent a weekend in Stratford for a relaxing break. The reception staff were very efficient and dealt with booking in & out quickly. We had a deluxe afternoon tea which was OK but the fruit selction was not varied only tinned pineapple cut up vey small to make it look like a lot. The waiting staff were friendly and efficient. The food in the hotel was well ccoked and presented, both at dinner and breakfast.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for posting your comments, I will of course look into the afternoon tea issue. KInd REgards

"Below average"

2
29/03/2016

Check in efficient. Room very basic. Quite cold with damp windows. Nighttime became very cold. Empty shower gel container in bathroom. No cleaner visited over a 2 night stay. Breakfast buffet fayre basic but cooked breakfast to order and waiting staff were great.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review. My apologies. Kind REgards

"Fantastic location, just needs updating"

4
24/03/2016

We paid for an executive room at the Grosvenor and although the room size was good, there was only a small window which meant it felt pretty claustrophobic - the bathroom was small, shower pretty feeble and why do hotels still have shower curtains rather than screens nowadays???? The quality of breakfast was good, but what we got couldn't have been more different to what we ordered!!! However, the location of this hotel couldn't be better as it is a very short walk to the canal basin and the bars and restaurants in the city centre - also a charge of only £3 for parking is more than reasonable compared to other hotels in the vicinity. Overall, we would go back at the price we paid (through booking.com - was only £1.50 more expensive than a standard room on the hotel website including the exec upgrade and breakfast), purely for the location.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review. Kind Regards

"Very poor"

1
23/03/2016

On arrival at the hotel it was very impressive however it went downhill from there, staff not very welcoming was my first impression and only got worse. Room not too bad but it had a smell of vomit in the bathroom, on the subject of the bathroom, I have never had the flow of the shower stop whilst using it, seems like the pressure unit is at fault or are in need of one. This hotel is run entirely or by largely of Foreign staff, not that I have a problem with that but it does beg the question as to why the people that live locally won't work there. All in all I'm just glad I never had to pay full price for a stay at this hotel. This is the only best Western I have had a bad experience with. I think the premier Inn would be a better run establishment than this hotel.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your thoughts. Please accept my apologies for the water pressure issue. With regards to the smell within the bathroom, if you had brought this to the attention of our Duty Manager we would have been able to offer you another room, it is most unusual that we have any negative comments with regards to our housekeeping. I find it very odd that you mention that our staff were unwelcoming as again you will see from many other reviews how much other guests have praised them. As with the majority of hotels within the whole of the UK a large percentage of them are run with a very high percentage of non British staff and would not be able to do so without them. Kind Regards

"ver enjoyable afternoon tea"

5
21/03/2016

We had a lovely afternoon tea and thought the staff particularly helpful. Our granddaughter was with us and really enjoyed the mini melted chocolate pot. The location is also very good - a nice quick easy walk into the town centre and river.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Very pleased see you enjoyed your afternoon with us. Kind Regards

"excellent"

5
19/03/2016

could not fault hotel or staff hotel should be 4star at least. room spotless ate in the restaurant both nights food excellent.location of hotel is minutes away from attractions and stratford centre parking at hotel bonus

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for kind comments, they are greatly appreciated by us all. Kind Regards

"Excellent Afternoon tea event"

5
14/03/2016

Booked the Grosvenor for a surprise Afternoon Tea Birthday Event. Must say this went very well. The staff were all excellent - nothing was too much trouble. The "tea" itself was really good - excellent sandwiches and cakes!

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
"Happy Birthday" So very pleased to see you enjoyed your afternoon with us. Kind Regards

"Afternoon tea"

3
14/03/2016

I was so looking forward to my afternoon tea which was a birthday gift as part of my day out in strafford. The staff and hotel was lovely. However I was disappointed with the afternoon tea. The sandwiches were beginning to go dry and there was no choice for fillings. The desserts were also disappointing. As I have just been away to another Best Western hotel and saw what they had for afternoon tea and there was a huge difference.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
I am very disappointed to see that you did not enjoy your afternoon tea, this is very unusual as you will see from many very positive reviews we receive. If you would like to contact me I am sure we will be able to make an amenze Kind Regards

"Good hotel, decent stay"

4
14/03/2016

Good room No 206; clean, two chairs, working bathroom, and outside balcony area (overlooking car park but a different space none the less). Bed was extremely soft, but so tired after a day walking around it didnt get noticed much! Heating was on all night, and we stayed when the weather had just improved - we were lucky to have the balcony so we could keep the door open all night. We also imformed the hotel that the balcony door didnt lock. All in all, the hotel has some lovely elements; cosy bar area downstairs, and decent breakfast - although the waiters were rather brusque. Like others, we noticed the toilet plumbing was not the most efficient - but we had no major problems! It felt like it could do with a manager to get a hold of some of the details; but for the good price we found, it was a good stay very close to town centre - five minutes walk.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your taking the time to post your review. Kind Rgardsi

"Living in the past ?"

2
13/03/2016

Impressive name, not so impressive in actuality. Tired rabbit warren of rooms, ours was a tiny double, room average but bedding poor. breakfast room tidy but buffet limited and waiter brings one slice of toast per person. reception ladies very welcoming. Car park chocker.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
I am sorry to learn that you stay with us has been anything less than perfect, please accept my apologies. Thank you for taking the time to leave me your feedback, this allows me to identify any issues and to improve our service. Let me assure you that I will pass on your comments to all team members involved and ensure they are actioned. Kindest Regards

"Great little hotel. Central. Restaurant is lovely "

4
12/03/2016

I paid £75 for a single room with breakfast and although the room and bathroom were a bit dated it was clean and the bed was comfortable. Staff were very pleasant at all times. A few reviews moan about foreign staff but a large number of staff in the hotel industry aren't from the UK. I dined in the restaurant and would seriously recommend this. I had white onion soup and a salmon main which was gorgeous! The plum tarte tatin didn't hit the spot but it wasn't too bad. Service was excellent. The breakfast was fantastic. The vegetarian breakfast was hot and I loved the vegetarian 'sausage'. I had fruit, yoghurt, toast, coffee, a chocolate pastry and various juices so I think at £10 it's good value. I didn't need a lunch. Overall a fabulous stay. I didn't rate 5 stars as I had a problem with the shower (it was a bit complex - for me anyway!) but I had hot water and my room didn't lock but I just ensured I took my valuables to dinner with me. Soundproofing could be better but you get noise with most hotels. The couple next door woke me up at 1:30am having 'fun' but I think I got them back with my snoring!

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your kind review it is greatly appreciated by us all. Kind regards

"Interesting"

3
10/03/2016

Bit of a drama checking in - Staff had no rapport apart from saying good morning, found most were not from here but they need to be able to hold a conversation- Room - Shower was awful , no power in it just a trickle. But then to cap it all off I was charged to park my car ... as a resident really !!!!

"Rich"

1
09/03/2016

We attended this hotel for a wedding, upon arriving we booked in and swiped our card, and told our room was down the corridor we had a 2 year old And a baby in a pushchair we went to find our room it was on 2nd floor we asked where a lift was, there isn't one. Other members of our party with older children had ground floor rooms and they booked after us. Room was roasting with a big ridge on the carpet which our child kept falling over. We informed staff who said they would look. Didn't happen. On leaving we had to swipe card again. We then found out the day later they had taken 2 payments out. I rang and spoke to Steven GM who is the rudest person I have ever dealt with, nothing was hotels fault at all made out to be someone just after compensation, when all we were after was a sincere apology, he really needs a customer service course, I hope no one else has any problems there in the future as it will be your fault! I feel hotel needs drastic modernisation as handles where missing off cupboards too and rooms where in Poor state for money. Also it's extra to park your car which you never get told when you ring up!!

"Lovely stay, great location"

5
09/03/2016

We stayed at this hotel while visiting Stratford for Valentines. The hotel is in a perfect location within walking distance to the town. Parking wasn't brilliant, however, we managed to find a space and there is a carpark around the corner should the hotel one be full. The interior of the hotel is nice, beds were comfy, rooms clean. Everything you'd expect. We'd definitely come back to stay again, a brilliant little break! thank you!

"disappointment!"

1
09/03/2016

Where to begin! Food awful! No hot water, staff not bothered! Person who came to look just said "I'm not a plumber" but he was a receptionist and a waiter and a maintenance man! Flowers in vases had no water and were dead! Not a pretty sight! Will never return to this hotel!!

"Conveniently located"

3
08/03/2016

We stayed for one night in mid week to break up our journey to the south coast from Scotland. The rooms are basic but adequate (for a short stay) and the hotel is located within a short walk to the town centre and river side walks etc. The cooked breakfast was excellent with all items fresh and tasty. Hotel staff are mostly foreign but understand English well enough and were courteous and professional. Car parking could be limited if the hotel was busy at weekends or in the summer season.

"Not as good as usual"

3
08/03/2016

We have stayed here several times and always been very pleased. staff are generally helpful and friendly. This time our room was a bit "creaky" round the edges: the room was very cold and did not really get warm until about 2 in the morning, we went to the bar for a coffee while we waited for the room to heat after checking in and were served with cups on plates instead of saucers... not really up to usual standard

"Afternoon Tea with mum"

4
08/03/2016

I took my mum here for a belated mothers day gift of Deluxe Afternoon Tea and it was lovely. Our waiter was very funny and sweet and the tea and food was lovely. The chocolate fondue was especially good and we had a really nice afternoon. I would definitely come back here again. Parking was easy and free too.

"Trip to Stratford for theatre"

4
06/03/2016

Excellent food served in hotel restaurant, and good wine too. Very helpful and considerate staff. The standard double room was a good size and comfortable, and everything worked, including the heating so could turn it down! A nice night spent in pleasant hotel for a trip to the theatre. Would recommend.

"Really disappointed"

2
06/03/2016

The staff at the reception were very polite and friendly. That was as good as it got. The rooms are over priced for the size of them. The shower ran hot then cold then hot then cold. The kettle did not work. The light in the bathroom keep flickering. Struggled to get a car parking space. the maid just walked in at 0900 to clean the room. Just walked in. No knocking or anything. The room cost us £100 and that was a special deal. No way would I stay here again. Had better accommodation at a travel lodge or premier inn.

"Afternoon Tea"

2
05/03/2016

My husband booked us an afternoon tea for two with bubbly here. To get to the tables we had to walk through the middle of a wedding party where everyone was dressed up lovely, wondering why a couple wrapped up in duffle coats were trudging through their reception. We were highly embarrassed, refused to get back up and go back through the wedding party again as I needed to bathroom!!! After all this we did not get our bubbly as the wedding obviously took priority! Disappointed!!

"Not the greatest"

2
04/03/2016

Stayed here for the weekend with my Mum as a gift for her, and unfortunately we were quite disappointed. The hotel itself was nice enough and the room was ok. We did have a bit of an issue with every single member of staff being foreign and not being able to speak English very well, which made it hard to talk with them. There was also a wedding on that weekend which wouldn't necessarily of been a problem, but they were using the hotel bar and restaurant which meant we couldn't use them. It would of been nice if the hotel had informed us of this before as this would have influenced our decision to stay here, as we then had to make alternative arrangements. The noise from the wedding music at night was also quite loud which did not help when trying to sleep, add that to the noise of the main road outside the hotel (which drivers seem to treat like a German Autobahn) did not make for a good nights sleep. There were just too many things that weren't great to warrant the expense of the hotel (that includes the £3 a day parking charge).

"Dreadful experience, terrible customer service"

1
04/03/2016

I bought a voucher for this hotel from wowcher for £99 on 20/2/16 to be used anytime up to 30/11/16. The offer was for a double room but I could add my son for an extra £15pn and upgrade to an executive room for a further £15. My intention was to add my son and upgrade to an executive room. The voucher was on offer with Wowcher until 26/2/16. I contacted the hotel on 23/2/16 to book my stay, at first I asked for the 28th - 29th May and was told there was no availability, fair enough I thought so I asked which weekends up until 30th November 2016 were available and was told none, that there was no availability and that I would have to use the voucher during the week, which I'm unable to do. I checked their website for the dates 28th - 29th May and was offered the choice of 3 family rooms for those dates. I called the hotel back and spoke to the same person telling her that there is indeed availability. I was told yes but not for you there are only 2 rooms available to be used with the voucher and both of those are booked. I asked how she knew what room type I needed as at that point I had not requested a family room nor an executive room and was told to call back the following day and speak to the reservations staff. I called the following day and asked to book an executive family room for 28th - 29th May I was offered a room and given the price for each night. I stated I had the voucher and needed to pay the difference, at this point I was again refused the chance to redeem it. I asked which weekends I could use it and was again told none. There are 73 bedrooms at the hotel, I asked how many were being used for the voucher and was told that it was confidential information. After repeatedly asking for this information I was finally told that 5 at any one time were available so less than 10% of rooms available were on offer for this voucher. Via Wowcher I have requested a refund of this voucher which I have been unable to redeem, it is now 7 days later and the hotel have not responded and I have not been offered a refund or the chance to book a stay!!!!! Customers are obviously not a priority at this hotel|

"Shakespeare visit"

3
03/03/2016

Nice enough hotel at reception and other public areas but the room we had was poor. Room 178. Dark. No glass in picture frame. Marks on carpet and walls and furniture. Bathroom was old and really needed updating. No complementary toiletries at all. Just a nasty soap dispenser. Dull looking room in desperate need of an upgrade. I wouldn't stay here again.

"It's only just 3 star"

2
01/03/2016

So £75 for a night. Arrive about 7pm walk upto reception give my name, lots of confused faces, show them my booking reference a bit more hum and haring, before I'm asked to wait in the bar for 5 mins. Eventually get my key, walk through the hotel, looking rather tired around the edges but Ho hum. Room is okay, far to hot so trv closed windows open fan on. Bathroom okay but a bit dated and a bit Travelodge! Out for tea come back expecting to rest in bed with a touch of TV. TV on for about 15 minutes then it goes blank, call reception fella comes up, plays with remote, then says he'll reset the box because of the rain. 1 hr later still no TV!! This is poor stuff if a bit of rain turns their TVS to cack then I'm afraid they're charging to much for to little. Could have stayed over the road for £20 less and not had a problem. Sorry Best Western but you're at best 2 star!! Parking is dreadful btw you're better off leaving it in the NCP over the way! I've been ripped off and as sure as eggs are eggs there'll be nothing done to compensate. Oh breakfast £10!! You must be having a laugh! No more Worst Westerns for me Travelodge all the way

"Afternoon Deluxe Cream Tea"

4
29/02/2016

Belated Mother's Day deluxe cream tea with daughter (voucher from last year). Visited this Sunday and had very nice treat of slimly cut sandwiches - smoked salmon, egg mayo, cheese & tomato and plain cucumber - only two on wholemeal and rest of white unfortunately. Then very good consistency scones, not quite National Trust, but still okay - 2 plain and 2 fruit with clotted cream, butter and very jammy jam. Then jelly desserts and very very sweet macaroons and Victoria sponge squares. Choice from selection of teas but we stuck with English Breakfast Tea. Paid extra for drinks - Appletiser £2.60 and Sauvignon 125ml for £3.75. Very excellent service from our Romanian waiter - really attentive and explained everything really well. Mul?umesc

"Weekend Stay"

4
29/02/2016

Painless and quick check-in. Large room and comfortable beds. Excellent large breakfast with helpful staff Within easy walking distance of the Royal Shakespeare Theatre. nice large bathroom with piping hot water and large towels. Ideal for a weekend break.

"great hotel"

5
29/02/2016

very nice comfortable hotel, very close to the center of stratford, a nice bar and good food, with great staff , the car park is ideal, if a little small. Despite there being a wedding on the saturday night, the noise was minimal, and the location is fantastic for a gentle walk to the many restaurants and bars, and the theatre in stratford

"good location"

3
28/02/2016

stayed here for 2 nights in February. Clean room, reasonable size, location good to walk around Stratford Bad points no lift o had to walk up two flights of stairs and as I have mobility issues found this quite difficult. Every employee was foreign and difficult to understand. No toiletries, 1 bath towel between 2 of us. Bar and dining room closed for most of the day on Saturday due to a wedding. Having to pay £3 to park in their car park and no guarantee of a space. Expensive for a basic room with no breakfast.

"Great Location"

5
27/02/2016

Hotel is only a few minutes walk from the centre of Stratford upon Avon and the theatre. outside is a bit shabby but inside is very nice. Staff were really great. Breakfast was a choice of buffet or cooked to order and both very good. Lounge bar attractive and not over expensive for a hotel bar.Plenty of shops pubs and restaurants in easy walking distance. Only issue was the shower in our room was hit and miss water one minute a trickle the next. Would definitely stay there again

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
You kind comments are greatly appreciated by us all. We look forward to welcoming you back again soon. Kind Regards

"Sunday night overnight stay"

4
27/02/2016

Another visit to the Grosvenor (Sunday 21 st Feb.). Check in as usual was very friendly and efficient. Was given the room that I had requested , and my complements to the cleaning staff. Booked a table in the restaurant for dinner that night .On arriving in the restaurant we where given a piece of paper with the menu printed on it. On it, we could have sandwiches, panni's a choice of 4 main meals ie salmon, chicken, steak, and a vegetarian pasta, more like a bar menu and not a restaurant dinner menu In the past when we have eaten in the restaurant there has been a choice of 12 main meals and also a table d'hote menu Have spoken to management and this appears to be the regular menu for a Sunday evening .Very disappointing .

"Nice hotel clean room and friendly staff"

4
22/02/2016

Stayed in January and booked winter promotional rate which includes breakfast. Was given a room upgrade as a Best Western diamond life member. Room was large and clean although slightly dated. Ate in the bar and food was of a good standard. The hotel was ideal for a business stopover and I would stop here again

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for kind review, very pleased to see you enjoyed your stay with us. Kind Regards

"Great Location"

5
21/02/2016

Friendly staff, perfect location. the room was very clean and comfortable. we loved the decoration, was very romantic :) walking distance to shops ,really everything close.we will be back for sure :))

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
We look forward to welcoming you back as soon as possible. Kind Regards

"There is nothing 'best' about the Best Western in Stratford"

1
21/02/2016

Stratford is beautiful what a shame we chose to stay in the 'Best' western. The credit card door key was bent and we couldnt get into our room, after trying for several minutes the 'key' snapped, I reported this to reception and the very abrupt unfriendly lady wasnt interested and told me she would report me to the duty manager for snapping the key! I tried to explain the key snapped after several unsuccesful attempts to get into our room but she didnt seem interested, she finally came with me to let us in with the master key. The room was terribly warm and humid, being a person who suffers from feeling cold all of the time this room was like a sauna, i tried to turn the radiator off and open the sash window but it didnt make much difference as our window faced a wall. When we looked at the bathroom we had a bright strobe light constantly flickering (I suffer from migraines) there was no way I could use the toilet or get ready in there, I went to reception and asked for a room change even if we had to pay, we were told by the same unfriendly lady there were no rooms available and the duty manager was on his way to our room to fix the door lock. A few minutes later Cristian arrived. He was extremely friendly and helpful, we pointed out how dirty the bathroom was and he apologised taking pictures on his phone saying he would speak to housekeeping. He couldnt turn the flickering strobe light off but did remove the bulb for us, we pointed out the smashed casing above the light for which he apologised. We also asked Cristian if we could change rooms but he said there were non available, we told him the room was too hot and he said he was sorry. We decided to make the best of it. We went out and returned from our night out around 11pm, I tried to have a shower, but unfortunately the shower had a pressure problem, either high pressure and roasting water or low pressure and cold, alternating between the two, I wasnt in the mood to go back to reception so left it, my partner had the same problem when he tried to have a shower. I woke up the next morning around 7am, only to find the toilet full of watery sewage, I found this strange as niether of us had used the toilet, so overnight the sewage from another room had somehow got into our toilet? To add the toilet roll holder was on the floor broken and there was no lock on the bathroom door so no privacy. In the morning we went for breakfast. We were told no beans. I asked for tinned tomatoes instead, unfortunately the waitor didnt understand me. I asked for hot water instead of coffee as I had my own coffee, i was brought two jugs of coffee and eventually after speaking to the duty manager was finally brought water, the waitors did not understand you at all, the breakfast was terrible, you are served it is not a buffet style english breakfast, they ask how you want your eggs thats it, the bacon was undercooked and salty (one rasher), the sausage was undercooked, the hash brown was tasteless and the scrambed egg resembled tasteless rice pudding, I think it is the first time in my life I havent eaten the full english in a hotel, the water in the jug served with breakfast tasted like pond water, stagnant. We both woke up feeling unwell due to the heat in the room. The experience in this hotel was truly awful, it is such a beautiful building but unfortunately the standards do not match the exterior. We will never stay here again.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
It is a shame as I have commented to your partner on the previous review. That you did not ask for myself to make contact you . Regards

"Shockingly poor hotel. Avoid avoid avoid...!!!"

1
21/02/2016

Paid £109 for a double room which was very dated and unclean. Exterior looks shabby and ragged. Front of house quite nice but the rooms are terrible...very poor..!!! Bathroom was dirty...See images attached. The light was so bright in the bathroom we had to take the bulb out. My partner woke up in the morning and found that the toilet had issues to the point that waste from another toilet in the hotel had been forced through the pipes and was in our toilet (we hadn't used the toilet that night). Plus the toilet was 3/4 full of water and waste. Totally disgusting. Breakfast was very poor quality, most of it was relatively undercooked, the hotel had ran out of baked beans meaning it was also very dry. We asked for sauce and the waiter came over with a bowl and spooned it into the plate. They also didn't know what tinned tomatoes were when we asked for them instead of standard tomatoes. Between the two of use we were given 5 half slices of toast (unsure how that works??) Cristian the duty manager was very helpful as were the majority of the staff (par a couple). Overall I would not recommend this hotel nor ever stay in it again.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review and I off course take on board you issues. But It would have been far better for you to have contacted myself or had asked my team, for me to contact you. I am sure we could have sorted things out for you. Kind Regards

"A delightful afternoon tea!"

5
21/02/2016

My husband and I visited this hotel today for afternoon tea and it was delightful. The staff were friendly, warm and welcoming. We had a fantastic selection of teas to choose from and a good selection of cakes. The scones were warm and tasted delicious! It was all finished off with a chocolate fondue with fresh pineapple and doughnuts. Great value for money and a lovely environment! It was a birthday treat from my husband to make up for a disappointing afternoon tea at another establishment and I loved it!

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
So very pleased to see you enjoyed your afternoon with us so much. We look forward to seeing you again soon. Kind Regards

"Great location for town centre"

4
20/02/2016

Stayed one night - easy to locate and we were able to get space in hotel car park (£3 night but limited spaces). It's just a few minutes walk into town from this hotel. Nice clean room, pleasant staff, good breakfast - full vege breakfast available. Only drawback was room was stiflingly stuffy and hot despite radiator off and ceiling fan on. Overall, happy with our stay at this hotel and with the reasonable rate by booking direct.

"Food poor quality"

3
20/02/2016

Stayed for 1 night and breakfast. The room was okay however there were no complimentary toiletries and no hairdryer. The evening meal was quite poor, the vegetables were raw and the fruit salad did not have much of a mix and mainly consisted of apple. In the morning we ordered tea and coffee. The tea never came after asking twice. Regardless of the problems the service was quick and the room was clean.

"Great Location"

4
17/02/2016

Very clean and tidy hotel ,good staff although some rooms could do with an update they are very clean and adequate. Good breakfast ,parking and great location 2 minutes intonStratford town centre Overall great value

"Much ado about something"

4
16/02/2016

Found the hotel comfortable and convenient as a base to explore Stratford. Staff pleasant and helpful, breakfast ample. On site parking also very useful, particularly when the town gets busy. Didn't use the bar or restaurant but the purpose of our visit was to experience Stratford not confine ourselves to the hotel - for this it was great.

"Food a bit hit and miss"

3
15/02/2016

Stayed here for three nights bed and breakfast, to attend our friends wedding and incorporate a Valentine's weekend. The staff were friendly and helpful. The room was adequate although the ensuite bathroom needed a freshen up. Full English breakfast on the first morning was lovely, service was excellent. On the second morning it was busy with the wedding party and the kitchen/chef seemed to be overwhelmed. It took 45 minutes to serve the breakfast. They had run out of beans for the full English breakfast and the food was warm, but not hot when it was served. The poached eggs were hard. My wife had the porridge which had to be sent back to be heated through. Later in the day we had a burger from the bar menu. The bun had been burnt on the grill and detracted from what would have been a reasonable burger. Breakfast on the third morning was excellent.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your comments, please accept my apologies. Kind Regards

"Fantastic time!!"

5
14/02/2016

On arrival check in staff very friendly, good start! Room was clean and bright, could do with a refresh, but hey ho! Valentines meal was faultless, service from Mittel was a credit to hotel, well deserved praise, DJ was great, had a lovely evening. Breakfast was ok, but once again service from Mittel very good. Decided because of such good food and service that we would do Sunday roast there, obviously being a busy weekend and we hadnt booked there was no room in the main dining hall, but they went out of their way to create a table for us, the food was once again excellent and this time service from Natasha was a credit, these people and the good food make the place. We will definitely return to stay. Well done.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to place your review and your very kind comments with regards to Mittel I will ensure he is made aware. See you again soon. Kind Regards

"LUXURY TEA TIME"

5
12/02/2016

Visited the Grosvenor 12/02/2016 for tea (redeeming xmas gift voucher). Absolutely superb, staff so friendly and welcoming. Décor in room marvellous with suitable background music and excellent ambience. Tea consisted of selection of sandwiches, small cakes with jelly and cream, plain and fruit scones with jam and cream, finishing with choice of milk,dark or white chocolate fondant fresh bananas and doughnuts for dipping. Also unlimited tea and coffee (approx. 10 teas to select from). Truly wonderful experience, well done to everyone at the hotel and thank you to all concerned.( including Steven and Teresa for the afternoon tea voucher). Mr C and Mrs J BIRD

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
So very pleased to see you enjoyed your afternoon with us. Hopefully we will see you again soon. Kind Regards

"Good standard, excellent location"

4
09/02/2016

Had a one night stay here for my husband's 75th birthday. It is a traditional hotel and BW always offer a certain good standard that can be relied upon. This hotel is in an excellent location as it is only 5 minutes walk to the river and the RSC theatre. We received a warm welcome from reception on arrival. I requested a room suitable for somebody who had mobility problems and we were shown to a large room on the ground floor. As we were going to the theatre for the evening, we decided to have our evening meal at the hotel. All the staff were very helpful, and in spite of a misunderstanding with our order, we had a lovely meal which was well-priced. Breakfast was a little disappointing as I felt it was very limited. The English cooked breakfast was OK but there was only a choice of 3 cereals and no fresh fruit. They do charge for car parking but it is only £3 for a day which, to me, is good value. Would definitely return to this hotel.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review and your kind comments, they are appreciated by us all. We all look forward to welcoming you again. Kind Regards

"Great Stay"

5
08/02/2016

Stayed at this hotel on a Saturday night for a break away, the staff are very polite and helpful, executive bedroom was roomy and clean, double glazing to keep out the traffic noise, I would definitely recommend this hotel to stay in and will definitely return also it is close to town centre for shopping, pubs and restaurants.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Great to see you enjoyed your stay with us, see you again soon. KInd Regards

"Family get together"

5
07/02/2016

Excellent hotel. All the Staff were very welcoming and helpful. Rooms were very comfortable. Breakfast was excellent and there was plenty to choose from. The hotel is in a good situation to walk into the town but if anyone has difficulty with walking the taxi service we used was very reasonable.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to place your review and your generous comments, Kind Regards

"For a family break, look no further !"

5
31/01/2016

What I would call a 'proper' hotel - grand and traditional, with polite and helpful staff, quiet and refined, clean and competitively priced. It doesn't feel like another link in a hotel chain. We booked a triple room so that we could take our 10 year old daughter to the theatre. It's a 3 min stroll from the bottom of bridge street so is very conveniently located for all the shops, restaurants, the River and of course the theatre! Room service breakfast was most impressive - very generous and exceeded my expectations! The hotel has about 50 car park places for a very modest charge. We've used the Hotel before and it remains our automatic first choice for our next visit. Thank-you for our stay.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
So very pleased to see you have enjoyed your return stay with use, hopefully we will see you again soon. Kind Regards

"Ticks all the boxes."

4
27/01/2016

Stayed here for 2 nights. Friendly welcome. Clean and comfortable. Good size double room, perfect for 2 nights stay. Only observation was car park £3 a day, no charge would be better. Didn't eat here, but hotel does what it says on the tin!

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Many thanks for taking the time to post your review, very pleased to see you enjoyed you 2 days with us. Kind Regards

"My recent stay at The Grosvenor"

4
23/01/2016

As always, look forward to staying here, and hope to come again a couple of times this year. The staff are very pleasant and the location is so central with parking a bonus. Always clean and tidy and excellent value for money.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your kind comments, they are greatly appreciated by us all. Kind Regards

"Has the potential to be Excellent...."

3
22/01/2016

Stayed here for two nights in January 2016 for leisure. I would have liked to have given a 5-star review but the hotel let itself down on two counts. Firstly the good points: location for RSC theatres and also town centre is excellent, both being no more than 10 minutes' walk away; the room was a good size with two small but comfortable armchairs and well lit for reading (so often a problem with many hotel rooms these days); despite having a ground floor room, it was wonderfully quiet even with the window cracked open even though the hotel is situated on a busy road. We managed to choose the first sub-zero days of the winter yet the room was plenty warm enough. The bathroom was a different matter. Whilst it was clean, it was in dire need of refurbishment and had a very 1970's feel to it. The wash basin had a number of chips in the surface, the bath was rusty in places (on the outside), the bath/shower tap needed re-chroming and was very stiff to operate and various chrome fittings were discoloured. All the pipe work was exposed rather than being boxed-in which added to the shabby look. The other issue was breakfast. This was pretty mediocre although acceptable but what let it down was use of cheap tea which was all but tasteless. If a hotel goes to the trouble of of offering hot and cold breakfast, why skimp on what is probably the most common breakfast drink in the UK? The tea bags in our room made better tea! If the hotel was in better overall condition, I would probably have overlooked the poor quality tea. It just needs more TLC and it would be lovely.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review, I most certainly take all you comments on board, we have a number of rooms that have been refurbished both the bedrooms and the bathrooms. The tea issue I will be having a few extra cups this week to check on the quality. Kind Regards

"Afternoon Tea - Excellent!"

4
19/01/2016

Having recently had two very expensive and extremely disappointing afternoon teas in recently a friend and I decided to try the Grosvenor. The tea room is bright and nicely laid out with white tablecloths and nice china. The service is excellent and we were not disappointed with the afternoon tea. Unlike luxury hotels we have experienced, the sandwiches were varied and fresh, the scones were warm and fluffy and the selection of cakes was good although I do like old fashioned slices of cake which seem not to feature any more in most tea establishments. Even more impressive was that it was only £10 per head and not £20 which we have paid elsewhere for boring sandwiches and rock hard scones. Definitely a regular haunt from now on. Plus there is parking!

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
I am so very pleased to see you enjoyed you afternoon with us. We look forward to welcoming you back. Kind Regards

"High Tea - Awesome"

5
15/01/2016

We were treated to high tea at this awesome elegant older hotel. The service was excellent and the high tea platter was excellent. The sandwiches and various snacks were delicious, really fresh and very filling. The offering of teas was really varied and great and the mulled wine was awesome. Staff really service orientated and friendly, nothing was too much trouble. This will definitely be a return when back in the UK.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review. it is greatly appreciated by us all. So very pleased that you enjoyed your afternoon with us. Kind Regards

"An ok stay for the price"

3
12/01/2016

Myself and my partner visited Stratford Upon Avon for a short break and decided to book this hotel, it is in an excellent location with just a short walking distance to the town, theatre, restaurants, pubs etc and we didn't have any problems with parking in the hotel car park. Our room was nice enough, it was tired and dated and could do with a bit of tlc but it was clean and the bed was comfortable and for a couple of nights at a budget price you cant complain really and the free wifi worked great which was a bonus. We didn't have any meals at the hotel or use the bar during our stay so we cannot comment on that side but the reception area was nice and clean and the staff friendly and helpful.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for comments, it looks as if we gave you great value during your stay. Kind Regards

"A staff Christmas stay"

3
04/01/2016

Well where do i begin. We arrived at the hotel and all was fine. We went out to a restaurant for dinner, followed by visits to other bars in the town. We arrived back at the Hotel, admittedly after midnight and were looking for drinks (there were 8 of us) only to be told that the bar had closed. ( I thought residents could drink anytime). I then checked out and paid for all the rooms. This is where the fun and games really started. The invoice showed one amount, and the hotel then proceeded to take more than i was invoiced for. I did not know this until i checked my credit card statement. I contacted the hotel to get a refund, which in fairness they agreed to. The Hotel then took another amount off my credit card, without my permission or advising me that they were doing so. Trying to get this amount refunded to me has proved to be exasperating to say the least. After numerous calls and promises of me getting a call back, which did not happen, 2 weeks later i have STILL NOT recieved my refund. PLEASE DOUBLE CHECK YOUR CREDIT CARD STATEMENT AGAINST WHAT THE HOTEL HAS SAID THEY HAVE INVOICED YOU FOR.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your comments I do now believe that all charges have now been discussed and agreed. Kind Regards

"Over priced"

3
30/12/2015

paid extra for an executive room but was more a less what you would expect as standard. Breakfast was not great quality. Location is good with easy walk to centre of town. Additional charge for parking which should be included for the price your paying for an average looking/size room.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your comments they are off course noted. But at no time would you call us over priced. Kind Regards

"Stylish Stratford upon avon"

5
30/12/2015

Comfortable caring privately run family hotel, with quality fine dining. You are made to feel very welcome Shakespeare theatres all within close walking distance, with large car park to the rear. Even closer to the quality shopping in Stratford

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review your comments are appreciated so pleased you enjoyed your stay withy us. Kind Regards

"Christmas break with family"

3
29/12/2015

On arrival we asked to see the dinner menu before booking a table. We were told by receptionist that menu is in our room which we read. We then checked with bar staff while having drinks and bar food that the full evening menu was available. He gave us the same menu as our room and that we would dine in the large dining room, so we booked table. We were dining with our family of 6 and on arrival downstairs we were shown into the small eating area off the bar NOT RESTAURANT. We were then given a restricted festive menu by the waiter which we pointed out that was not the menu we were shown twice that day. We then spoke to the duty manager who basically told us it was that menu or nothing after speaking to the chef. It was by now 8.30 but we managed to get a table at Loxleys Restaurant who were fantastic after explaining the hassle we gone through. The duty manager attitude was not that of a senior staff member. Would like to say that all other staff were very pleasant friendly and apologetic .

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review, my apologies with regards to the menu choice. Kind Regards

"Great Location lovely Hotel"

5
22/12/2015

We were only able to spend one night at this hotel unfortunately! A really lovely place, old charming character building. Good parking although at a charge of £3 per day, worth it, as you would pay a lot more to park anywhere nearby. Just a five minute walk into the High Street with shops galore, plenty of cafe's and some lovely restaurants. You are also near to the waterside, Stratford is a beautiful place on the River Avon, with lots of boats doing day trips or a dining cruise. Lovely riverside walks, long or short to suit your own ability. The hotel reception staff are very welcoming, we had a ground floor room, having asked for a quiet room we were not disappointed Number 174. Lovely room and the beds were extremely comfortable, with easy chairs and a Flat screen TV with all Freeview channels. Coffee and Tea making facilities and biscuits. Nice bathroom en suite, very warm with lovely soft thick white towels and Body/hair wash included over the sink and bath/shower. The Bar and Restaurant are very nice but sadly we didn't get time to try them, menu was inviting and reasonable. We would not hesitate to return here, a really lovely very pleasant hotel and staff. We booked through Booking.com and got a fantastic room rate, always worth a try to get a good deal. Well done Grosvenor Hotel.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
So very pleased to see you enjoyed your stay with us. Kind Regards

"Xmas party and stay over"

4
20/12/2015

Had a lovely Christmas party at the hotel as well as booking a room to stay the night. The food at the party was lovely only criticism is that the portion sizes were on the small side. Entertainment was a general opinion of average to poor- shame but still a good time was had amongst good friends. Our room was nice, comfortable and clean. Only issues was that it was roasting hot - we turned off the heater and the towel heater opened the window all night and it was still hot. We are also experiencing unseasonably warm temperatures for December. Breakfast was nice but a little over priced for what you got - again portions on the small side!!

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Many thanks for your review, Merry Christmas

"2nd stay here and still great!"

4
19/12/2015

We stayed here for a 1 night b&b break. We used booking.com and got a really good rate. The hotel is perfect for Stratford. 3 mins walk to the main market place. Good safe parking round the back of the hotel. The room was comfy. It seemed a little hot in the room even though the radiator was off. I think where the weather is not too cold the hotel must have its main heating on. The breakfast was lovely. Lots of tea and coffee. Cereals. Fruit juices. Pastries etc. This is our 2nd stay here and we would happily stay here again either as a couple or a girls weekend. Be back soon.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
So pleased to see you enjoyed your return stay with us. See you again soon. Kind Regards

"Better than Expected"

4
19/12/2015

We stayed one night. Close to shops and Shakespeare's Birthplace. The bed was comfortable. The food is lovely with a good choice at breakfast. The car park is a bit small but it's only £3 a day to park there.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to place your review and your kind comments. Kind Regards

"Wedding Day"

5
17/12/2015

I was married at the Grosvenor Sunday 13 December. The staff could not do enough to help in the lead up to the wedding and on the day. Everything ran very smoothly and the rooms were beautifully presented. The food and entertainment were lovely as was our bridal suite. We booked the wedding in a very short time frame and I cannot fault anything at all. The wedding package is excellent value, the venue is close to town and with everything you need to hand. We had a very efficient wedding co-ordinator, Alexandra, who was there to oversee it all on the day. We had a very happy, relaxed, stress free wedding day.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Congratulations to you both, I am so pleased that your wedding day went so well and all that we did for your are so happy with. Thank you for taking the time so post review we all greatly appreciate it. Kind Regards

"Better Than Expected - Comfortable and Convenient"

4
16/12/2015

This hotel is fine for a one or two night stay. It looks a bit shabby on the outside and the furniture in the rooms is a bit dated but it is very comfortable and convenient. Online the map makes it look as if it is a mile or two outside the town but it isn't; it is about 100 metres from the town bridge; you couldn't get much closer! It is roughly 300m to the theatre. They charge £3 to park a car but that is cheaper than any of the town centre car parks. Breakfast is £8.50 if it isn't included in your deal. So definitely recommended for a reasonably priced comfortable convenient stay if you don't mind it not being state of the art.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review, greatly appreciated. Kind Regards

"Two nights for a business say, enjoyed the stay."

5
15/12/2015

I stayed at the Best Western Grosvenor Hotel on a business trip. The hotel had plenty of parking, it was also very welcoming. A nice spacious entrance lead ot the restaurant and bar area as well as the ground floor rooms. I was on the 1st floor. My room was comfortable and well appointed. I only used the food facilities for breakfast, there was a nice choice. If you are planing a visit to see the town then this hotel is in a great place. I would stay here again without doubt.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your very positive review, it is appreciated by us all. Kind Regards

"Very nice."

4
13/12/2015

We had a one night stay and decided to eat in the restaurant as the weather stopped us venturing into Stratford-upon-Avon. We felt it was little pricey as the portions are small (we are not big eaters) but what we had was tasty enough. The staff were attentive and friendly.We had breakfast which was ok. It was very busy so we waited quite a while but we wasn't put off by this. All in all it was a lovely night in a lovely hotel. We will definitely stay again.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Very pleased to see you enjoyed your stay with us, see you again soon. Kind Regards

"A lovely Christmas feeling"

4
10/12/2015

We stayed here for a short break, the hotel was beautifully decorated for the festive season without being over the top. The staff were all polite, attentive and helpful. The room was large, quiet and warm with a fridge and air conditioning for the summer. The location as ideal, a short walk to shops and restaurants. We will stay again with out hesitation.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
So very pleased you enjoyed our decorations, my Housekeeping Team take great pride every year in making the hotel so welcoming. Kind Regards

"Great location shame about parking"

3
10/12/2015

We stayed over night after visiting the good food show at Birmingham. The hotel is plesent but could do with a bit of an update in some areas. The staff were also very friendly and made us welcome. We had booked here because of the good location and because they had parking. The location was great however the parking was rubbish when we got there the car park was full and looking at it I wouldn't be sure I would like to park in it as it is so tight. The hotel was fine but in hindsight we may as well just booked the premier inn with no parking which had a pay and display car park opposite and is nearer town.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review and your kind comments with regards to our team.. On all web sites linked to us it quite clearly states that parking is on a first come bases.. Kind Regards

"Breakfast"

3
10/12/2015

Very poor service at breakfast . Arrived at 9.30 ( breakfast served until 10.00). Were surrounded by staff moving tables and had plates removed from the table while we were still using them. Surly unfriendly staff (apart from a pleasant young lady). Definitely not the relaxed breakfast that you would expect while staying in a hotel . Spoiled what had been an enjoyable stay .

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review, I will of course look into your concerns, my apologies. Kind Regards

"great location and value . lovely allround !!"

5
07/12/2015

stayed here for one night while visiting stratford , had a good deal on booking.com stayed in executive room which was spacious and adequate , plentry wardrobe space with iron and board , nice comfy bed and aircon , although on ground floor was very quiet all night , most staff friendly , hotel itself is very nice , nice bar and loveley looking resturant , did,nt eat there ut will next time we visit , breakfast was ok , all in all really enjoyed our stay , close to town , cross over road and get on canal for a few mins and you,re right there , would recomend to all for the money cannot complain at all , we usually stay at holiday inn round corner when visiting stratford but i think this will be our first choice from now on , did have to pay £3 for parking there which is,nt much but still think its wrong to have to pay for parking where you,re staying

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Your review is greatly appreciated by us all, hopefully we will see you again when you are next in Stratford. Kind Regards

"Afternoon Tea Delight"

5
06/12/2015

Having experienced afternoon tea at this premises previously we had no hesitation when the opportunity arose, to book up another experience. Have to say that we weren't disappointed either, because sometimes a "return visit" can be not like the "first time". However no fears on that score whatsoever. The service was so friendly and professional. It appeared that several people had taken up the "offer" on the day we attended and from what I can gather, no one was disappointed in any way. I would fully recommend this hotel if you are looking for an afternoon tea experience

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your very kind review and thank you for visiting us again. Kind Regards

"Enjoyable Stay"

4
02/12/2015

Spent one night at the Grosvenor Hotel and thoroughly enjoyed it. Very friendly staff, comfortable Double Room and lovely food and drink. Decided to use the hotel restaurant for our evening meal and thoroughly enjoyed it. We were given 20% off the full bill too which made it taste even better. Not a huge choice of options but something for everyone and both out dishes were beautifully presented and tasted divine. Breakfast was also very nice, we sat in the Conservatory their is a full cooked option which is cooked to order and this is complemented by a full selection of continental options including cereals. Again the staff were superb. The room was very comfortable and we had a very restful night. If we return to Stratford I would stay at the Grosvenor again.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your kind review, really pleased to see you enjoyed your afternoon with us. Kind Regards

"Lovely Festive Afternoon Tea"

4
02/12/2015

Bought an Amazon voucher for delux afternoon tea, with glass of sparkling wine & chocolate fondue, for 2 people. Had a lovely time with my daughter and the afternoon tea was excellent. The service was also very good.

BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for you kind review, really pleased to see you enjoyed your afternoon with us,. Kind Regards

"A VERY PLEASANT EXPERIENCE"

5
01/12/2015

Only spent one night there. Very comfortable, probably too warm, good breakfast and very friendly and helpful staff. Very convenient for all the shops and restaurants in the town. Parking pretty good too, only £3.00, would stay there again if on anoth