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Best Western Cedars Hotel, Stowmarket

Needham Road, IP14 2AJ, Stowmarket, Great Britain - See on a map
Best Western Cedars Hotel - cedars hotel and restaurant grounds and hotel The Best Western Cedars Hotel is ideally located in the center of Stowmarket. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Tucked away on the edge of the Cedars Park and with easy access to the major routes across East Anglia the Best Western Cedars Hotel offers a warm and personal welcome to all guests. All bedrooms are delicately furnished to a high standard. Our home away from home environment means that whether you are visiting on business or pleasure you are sure to feel at home. The Cedars Bar and Restaurant is open every day and offers a very traditional English menu with all the usual favorites you would expect to see including the notoriously famous 'Spotted Dick' Pudding. The Gainsborough Suite offers an all-inclusive Wedding, Function and Conference Center with its own bar and cloakroom facilities. High ceilings make the room feel very fresh and airy. Free high-speed Wi-Fi is available to all guests along with a large car parking area to house all guests.

Best Western

Cedars Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 257 guest reviews
NOTE ISSUED
Excellent
106
Very Good
65
Average
43
Poor
20
Terrible
23
REFER TO NOTICE
Business Business
45
Couples Couples
86
Family Family
65
Friends getaway Friends getaway
45
Solo travel Solo travel
4
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Mr&Mrs Field"

4
User 22/10/2019

Stayed at the Ceders Hotel for 4 nights, had a room on the ground floor it was very nice, the staff we met were very nice, warm and welcoming especially a lady named Gina she was lovely could not do enough for us,she made us feel very welcome. Only 1 negative the hotel needs updating and modernizing. But a good stay.

cvgcedarshotel, General Manager at Best Western The Cedars Hotel, responded to this review
Dear Mr & Mrs Field Thank-you for your review with your comments made, we aim to assist with all needs at this hotel. I take all reviews very seriously good or bad feedback positively so we are then able to address this to ensure this never happens again. I do hope to welcome you back in the future as there are GREAT IMPROVEMENTS on the agenda for The Cedars Hotel in the next few years. Kind Regards, Caroline Holloway General Manager

"Not a nice hotel"

1
philipg2014, Chatham, United Kingdom 21/10/2019

Arrived and found condoms in the carpark. Taken to our room which had not been updated for decades. Noisy, can hear everything outside your room. Shower head would not adjust. Got left 1 half empty small bottle of shampoo. Served warm coffee at breakfast and food not good left most of it. This certainly a budget hotel and would never stay here again.

"Good overnight stay"

5
sue_todd5, Letchworth, United Kingdom 04/10/2019

We decided to book a room at the Cedars Hotel as we were attending a birthday lunch there. The room was clean and comfortable with adequate tea and coffee making facilities. Breakfast was lovely. There was a good menu choice and waitress service for tea/coffee, toast and orders for cooked options. The food was cooked to order and nicely presented. The waitress serving breakfast was lovely - friendly and smiling.

cvgcedarshotel, General Manager at Best Western The Cedars Hotel, responded to this review
Dear sue_todd5, Thank-you for your 5* review - The team and myself are delighted with you kind words. We cannot wait to welcome you back again in the near future. Kind Regards, Caroline Holloway General Manager

"Need to know what vegetarian means. Room very hot"

3
Bluexandee, Kent 29/09/2019

Again a very nice stay. Slight disappointment as we were upgraded to a superior room only to be told that all the rooms were booked and we were in a normal room. We were given a little refund but considering the place was empty, hardly any cars in the car park and just 2 other couples in the restaurant it seems a bit dubious. However the receptionist was very pleasant and helpful. The same can be said when we went for a meal. I asked if there was any food available for me as a vegetarian celiac, having given them very little notice this time. The staff enquired of the chef who then returned to say there were 3 fish dishes available. This is the second time that a restaurant does not know the meaning of vegetarian. FYI vegetarian means does NOT eat meat, poultry, fish or seafood of any kind. However once this explanation was given the staff returned to the chef after asking if it were possible to have halloumi. The chef was able to provide this. The room itself was airless and hot. A fan or air conditioning is needed and the bathroom extractor fan turned itself on for no reason a few times (very noisy). I would say again if there are mobility issues ask for a ground floor room and especially avoid rooms 4 & 5 (very steep curved staircase).

cvgcedarshotel, General Manager at Best Western The Cedars Hotel, responded to this review
Dear Bluexandee, Thank-you for your review with your comments made, we aim to assist with all needs at this hotel and we can only apologise on this occasion that you feel that these were not met. We can also only accommodate each guests needs if we are made aware of this prior or during your stay with us. I take all reviews very seriously good or bad feedback positively so we are then able to address this to ensure this never happens again. I do hope to welcome you back in the future as there are GREAT IMPROVEMENTS on the agenda for The Cedars Hotel in the next few years. Kind Regards, Caroline Holloway General Manager

"Breakfast service needs improvement"

3
Alan1451, Bedford, United Kingdom 13/09/2019

Stayed for the night on Thursday 12 September. When we arrived we were greeted by two very polite welcoming receptionist. We requested a room on a low floor due knee issues. Our room was near reception, which was good size, with bath, shower, iron and board, along with tea making facilities and a bedside alarm clock and phone. Bed was comfortable, but did find the room very warm. We booked breakfast, which did not go smoothly as everything we ordered got mixed up between the four of us, which was not good. The hotel has improved since our last visit two years ago, but certainly room for improvement on the breakfast front.

cvgcedarshotel, General Manager at Best Western The Cedars Hotel, responded to this review
Dear Alan1451, Thank-you for your review and making us aware of the experience that you had at breakfast. I can assure you that this is not our usual standard - thank-you for your honesty and this will be reviewed. We look forward to welcoming you back in the near future. Kind Regards, Caroline Holloway General Manager

"Wonderful service but dated decor"

3
User 02/09/2019

The service right from arriving to leaving, including sorting out a function that we held at the venue was exceptional, I cannot fault it. The hotel decor is very outdated and lets the hotel down. I did notice a plan on the wall for the bedrooms to be refurbished but did not see anything about the rest of the hotel.

cvgcedarshotel, Receptionist at Best Western The Cedars Hotel, responded to this review
Dear Evertonbabe15, Thank you for taking the time to review your experience here at The Cedars Hotel, I am so pleased to hear of your positive feedback. We have major refurbishment of the hotel coming up in which new building work will be completed! I do hope you will visit us again so see the difference it makes - these plans are the other side of reception. Kindest Regards Lauren Downey Receptionist

"Cheap and ok for the night"

3
ivorwhittle, Wiveliscombe, United Kingdom 12/08/2019

We booked here for a night over a weekend and the room was quiet and clean. The beds were comfy but the shower was tiny for a family room. I am glad we are young and fit enough for the stairs as we was at the top of the hotel with some very steep and narrow stairs, not for the elderly! Hotel was ok for the money and convenient so if it is a short stay it is fine, not so sure about a longer stay!

cvgcedarshotel, Receptionist at Best Western The Cedars Hotel, responded to this review
Dear Ivorwhittle, Thank you for taking the time to review your stay here with us at The Cedars Hotel, we appreciate your feedback. I am glad to hear that your stay was convenient, and we do hope to see you again soon! Look out for our upcoming refurbishment! We try out best to allocate guests to suitable rooms throughout the building. Kindest Regards Lauren Downey Receptionist

"This place is damaging the Best Western brand"

1
garyw1122015, Wales, United Kingdom 07/08/2019

Terrible from check-in to breakfast. We walked into hotel and found reception unmanned, waited for some time and rang the bell etc to no avail. Finally we went to the bar and advised that the reception was unmanned only to be told twice that there should be someone there. At this point you start think ‘I know someone should be, that is how hotel receptions normally work', the staff member finally decided to take some action and find staff member. Room was OK but no TV signal, advised Reception and was told the TV was out for all rooms so not impressed. Bar was sort of OK but staff came across as very inexperienced and lacking is customer service skills. Food was disappointing for a Best Western The bathroom was set up for disabled guests on a wet room basis but the floor drainage was insufficient and shower water nearly ran out of the bathroom into the bedroom. Breakfast – we had pre-booked full breakfast only to find that there were 16 people (all on a bicycle tour of the area) in front of us in the queue when we arrived at 8.30, the waitress explained she had arrived at work at 6 am, to locked doors, couldn't get in until 7 am and the chef didn't turn up to 7.30. Hence we didn't have time for breakfast as we had to leave for work. Reception refused to supply refund for breakfast as we had pre-booked. Very unimpressed Best Western – get you act together and de-list this joke of an establishment.

"Could be better "

3
Dave R, Liversedge, United Kingdom 02/08/2019

Stayed here for 3 nights the rooms are clean and tidy and comfortable. The staff are friendly , pleasant and helpful. The down side of this stay was the breakfast ,the price is £12 but if you pre order you get it for £6 but it wasn't a very good full English dry and well cooked.

cvgcedarshotel, Receptionist at Best Western The Cedars Hotel, responded to this review
Dear Dave R, Thank you for taking the time to review your stay here with us at The Cedars Hotel. We appreciate your feedback. It is so great to hear your kind words about how you found our staff team friendly, pleasant and helpful. In addition to the room being clean, tidy and comfortable. We take pride in this and I will pass it on. However, I am sorry to hear that you did not enjoy breakfast- I can ensure that this is not our usual standard and will look into this to improve upon. We hope to see you again soon. Kindest Regards Lauren Downey Reception

"Worst Hotel in the 47 Countries I've Visited "

1
79PaulM79, Amarante, Portugal 08/07/2019

This hotel is a joke - dirty, shabby, and a complete farce. We had 3 rooms for family which included a baby. The fridge in the room for the baby was filthy and even after reporting it not cleaned. The hot water was slower than a country bus. Patio door would not open. Bathroom door hook hanging off. It still didn't stay on after being “fixed”. Beds so old they were fit for the tip. Breakfast room tables all sticky. The function hall had an Elvis night which was so loud it be heard at the far end of the building. Common part carpets very dirty. No mixer taps so you could scald yourself. Pop up waste took about 10 mins of repeated pushing to pop up. Best Western should be ashamed of associating with this. They say it will be knocked it down next year and a new hotel built. Close it down NOW. It is disgusting. Another room had the window stuck it nearly disintegrated when opening. I've stayed in 100's of hotels this gets first prize as the worst.

Michelle198237, Receptionist at Best Western The Cedars Hotel, responded to this review
Dear Paul M, Thank you for taking the time to review your stay here with us at The Cedars Hotel, I am sorry to hear that you did not enjoy your stay, and that we failed on this occasion to meet standards. I would like to look into this further; please do contact me: [email protected] to discuss. As mentioned we are due to have a refurb next year; and I do hope you will come and see the difference it will make. I look forward to hearing from you. Kindest Regards Lauren Downey Reception

"Stowmarket stay"

4
Venture45551386710, Greater London, United Kingdom 25/06/2019

Great hotel, with helpful staff. There was ample parking and the hotel is well situated for Stowmarket and road system. We had tv problems, but Julie at reception found us another ground floor room where everything was perfect!

Michelle198237, Receptionist at Best Western The Cedars Hotel, responded to this review
Dear Venture45551386710, Thank you for taking the time to review your stay here with us at The Cedars Hotel, we appreciate your feedback. It is great to hear that you enjoyed your stay and that our staff were accommodating! We hope to see you again soon. Kindest Regards Lauren Downey Reception

"Disappointing "

1
User 17/06/2019

We came for a one night stop over on our way to Aldborough. We were really very disappointed, we had paid extra for the larger bed but felt it was still very small and very badly sprung - not comfortable at all. The room was tired and very hot and backed onto the kitchen so we had the noise of the fridge or extractor going all night. The bathroom was a very good size but the shower was a nightmare - set over the bath it went from freezing to boiling and was very weak too, not good. Although the room was just £65 for the two of us I did feel it was very sub standard and tired. I believe the hotel is being done up soon which would be a good thing. We were also charged twice which I believe was a clerical error but we called to point this out and were told it would be refunded - no apology was given. On arrival the money still hasn't been refunded so we spoke to the manager who the called our room to tell us it had been dealt with and the money was back in our account - whilst I understand mistakes happen and sometimes no one is at fault / we didn't feel it was taken very seriously and not much of an apology was made. I wouldn't recommend this place to anyone until after the revamp and I felt that with the best western brand behind it it was disappointing, will stick to premier inn in future!

Michelle198237, Receptionist at Best Western The Cedars Hotel, responded to this review
Dear 959EmilyM959, Thank you for taking the time to review your stay here with us at The Cedars Hotel. I am sorry to hear of your disappointment on your stay- and can ensure that this is not our usual standard. As mentioned our refurb is coming up and would love it if you came and saw the difference! Kindest Regards Lauren Downey Reception

"Poor quality"

3
Explorer53752931754, London, United Kingdom 15/06/2019

Could of been better it's a shame it let us down room not cleaned properly and lights nor working. The shower cubicle was not cleaned and spot light in the room was just a hole in the ceiling no bulb in it

Michelle198237, Receptionist at Best Western The Cedars Hotel, responded to this review
Dear Explorer53752931754, Thank you for taking the time to review your stay here with us at The Cedars Hotel, I am sorry to hear about the issues with your stay and can ensure that this is not our usual standard, I do hope that you will visit again and we can show this. Please contact me directly to make a booking. Kindest Regards Lauren Downey Reception

"Excellent value, clean and to a reasonable standard"

5
User 10/06/2019

I have seen a few moans about this place - there must be 2 of them in Stowmarket as the experience I have of the location is completely different. The access is easy and and parking plentiful. The reception clean with a warm welcome from the receptionist / manager. the room was basic - a bit of a problem receiving BBC channels - but all clean, with tea making facilities. The sleep was good with minimum noise from the main road which is quite close. Now, breakfast.........I see a few moans about this. the Suffolk grill was large and well cooked. Brekkie was good - and good value too. So, overall - not 5 star, but not 5 star prices. All as expected. And I would happily go back and recommend.

JennyCK28, Receptionist at Best Western The Cedars Hotel, responded to this review
Dear Barry G, Thank you for taking the time to review your stay here with us at The Cedars Hotel. I am so pleased to see your positive feedback, I will pass all your kind words onto the fantastic team! Glad that you enjoyed breakfast and hope that it set you up for a good day! Hope to see you again soon. Kindest Regards Lauren Downey Reception

"Fawlty Towers Still Lives On"

2
AD1510, England, United Kingdom 05/06/2019

While I appreciate you get what you pay for, and though very dated the rooms were clean. (Electric Shower over the bath in 2019?) The service levels from check in to Dinner, Breakfast, and check out were terrible. Waiting over an hour for a simple pub style meal to be delivered, Porridge for breakfast could have been used for plastering walls, do yourself a favour and stick to a decent hotel chain, Best Western should be changed for Worse Western in this case.

"Unsafe?"

2
EMJ20, Nottingham, United Kingdom 03/06/2019

My 86 year old mother and I stayed here recently. We were not asked at any point whether my mother had any mobility issues, nor warned of any hazards. On the way to our room, we navigated our way along several corridors, some with steps down or up very close to fire doors we had to go through, and not all marked. We also had a fairly narrow, steep, spiral staircase to ascend before our room, which only had a vertical handrail on the mid-point pillar, and no handrail on the wall edges. Our room had a wooden beam running across the middle of it, across the route from one of the twin beds to the ensuite, around 4 inches high at some points. I cannot imagine what might have happened on her way to the toilet in the night if I'd let my mother sleep in that bed. When we found our room, the shower tray had a towelling bath mat folded inside it which was completely sodden. There was no grip to the surface of the shower tray and no rubber mat to put inside the tray. There were no hooks or towel rails in the ensuite, so there were no places at all to hang towels or clothes. The bedroom had two ceiling light-fittings. One had no cover or bulb. When we reported the stair/corridor/floor/shower tray hazards we were given an apology. But we were also told they had passed multiple health and safety checks, which we were amazed at. We requested a dry bath mat, and a rubber mat for inside the shower tray. The hotel had apparently run out of towelling bath mats, so we were given a towel instead. Apparently no rubber mat was available, so we decided to use another towel inside the shower tray to make it safe to use. We were told that we should have informed the hotel at the time of booking that my mother was elderly so they could have allocated a different room. This doesn't feel to be the hotel taking responsibility for some real safety concerns.

"Good stay - rooms a bit dated"

3
Natmcgee, Suffolk, United Kingdom 20/05/2019

We stayed here for one night before we moved into our house in Suffolk. We had a family room. The room was clean and tidy with tea/coffee etc and a large bathroom. We had one bed and our son had the other and they were very comfy. You could not hear any noise in them. The cot was put in the room half made and the rest left lying out so we had to make the rest (not the worst thing in the world but not great after an 8/9 hour drive and a very tired baby). We went to the bar to get food - asked for a child's menu which it says on the menu to ask for if needed to then be told they don't have one and there wasn't much on the menu for kids. We ended up ordering a Dominos. All in all it was a good stay - I just think they just need to allow more time to get the rooms ready if needs be, have a child's menu and update the rooms a little. I know everyone's opinion is different but this was ours - we would still recommend.

"Fawlty Tours in Suffolk"

1
User 07/05/2019

What a carry on. This venue has to be the worst hotel in England. The staff couldnt care less and are so badly trained in customer care. The breakfast is disgusting and fried eggs were burnt on bottom raw on top. Went for dinner one evening only to be turned away as service didnt start til 6pm..it was 5.58pm. Sat at the bar and waited for 20 mins and when nobody turned up to serve i just left. Breakfast wait was 1 hour for reheated sausagesand burnt eggs. Had to clear my own table. Coffee is from a jar and watery. All in all an absolute sham of a hotel and should be avoided at all costs. Staff don't want to be there and you shouldnt either

"More exhausted than tired decor"

1
User 25/04/2019

Bed was awful, Net curtains where like something my granny would of had, Breakfast average, Whetherspoons in the town would have been much better, Noise from the road was like listening to Brans Hatch

"Extremely Basic facilities"

2
Adventure-gremlin, London, United Kingdom 14/04/2019

The standard of the rooms are poor and the bathroom was really tiny. The shower cable was broken and leaked whilst in use. We were awoken several times by staff moving furniture around late at night. Clearly no thought for your guests - I wouldn't recommend anyone to this place. Refurb or demolition needed

JennyCK28, General Manager at Best Western The Cedars Hotel, responded to this review
Thank you for taking the time to review The Cedars. I apologise if you were woken by any noise in the hotel. Occasionally, if there has been a large event in our restaurant, we have to prepare the room for breakfast late at night. This is usually done in a quiet and timely manner and I am disappointed if, in this instance, it was not the case. As you will have seen by the plans in our reception area the hotel is scheduled to undergo an major building and refurbishment programme, I hope we can welcome you back when this is completed.

"Tired and dated - but renovation is on the way"

3
JonRankin, Brighton, United Kingdom 18/03/2019

This hotel is the only one IN Stowmarket, so it is a shame it has been allowed to deteriorate to the extent that it is. Our bedroom had a particular odour which was not pleasant, and the entire building looked dated and not a little "grubby". Breakfast was fine, great poached eggs. Staff were a mixed bag. However the good news is that the new owners are investing several millions into rebuilding the hotel (apart from the listed section). The plans are on the wall near reception, and look fabulous. So hopefully, by the end of 2020, there will be a nice shiney new hotel for us to frequent when we visit our friends nearby

"Not the best"

3
runningoutofnames, Suffolk, United Kingdom 27/01/2019

Formerly a fairly regular user of the cedars restaurant over the years, nothing super special, but normally good food, reasonable if sometimes erratic service. Recently became a Best western, revised menu, thought we would revisit. Pre-booked a table. Arrived, advised we had a table reserved, had our name listed but did not appear to know where to put us, we pointed to tables with reserved on, advised they were reserved... but obviously not for us! eventually we pointed to a table an suggested they remake that one and we would sit there. A quick re-org, but TBH, it was not the cleanest looking/feeling -- very sticky. Ordered food, Starters came Ok, very enjoyable. Albeit bread roll option would have been nice if it came with butter. Mains: I had mussels, no bowl to put empty shells, not bowl to wipe fingers, salad was a bit thick....but otherwise very nice. Partner specifically asked for salad not peas, meal came with peas!. Overall her meal was not that enjoyable and not comparable with previous meals. Gentlemen who we presumed was a manager came up a couple of times and discussed her meal, she explained hard to say what was wrong but did not taste right, he apologised and offered a desert, we said thanks we were ordering deserts anyway. Wife asked for a refill to her pink G&T , got bought a standard G&T mixed, when queried, response was quite blunt - We don't have pink gin, yes you do we said. went off and returned with a glass of pink Gin, assuming we would put in the original G&T not the way to handle a mis-order. Deserts came - very nice - but both appeared on bill! Why cannot waiter/ress look at the table they are serving and carry out basic checks, correct cutlery/serviettes etc - pretty basic stuff. Incidentally another table had issues re asking for salad but getting peas... All in all - not the best experience. Its local, its convenient, (a bit worn out and weary) and generally has been OK food, but do not think I will be rushing back for a while. Has potential to be a real local place to go , but based on our weekend visit needs to improve

"Fair price for the service provided"

4
Marykar, France 03/01/2019

I had to stay for a night at Stowmarket and leave early next morning. The Cedars Hotel was a fair solution with free car park and a restaurant for dinner. I've got a standard double room somewhere upstairs with an extremelly difficult access (no lift, a lot of stairs and narrow corridors and doors) With my bulky suitcase it was quiet a chellange. Nobody came to help with the luggage. The room was comfortable enough with all the necessary facilities but no phonic isolation and ancient wooden floor, so I heard every step of my neighbors. I had prevented the reception about my early departure (7 am) and asked if I could get something for breakfast (it was included into the price) They replied that the cook would come on 7:30 and start to serve at 8:00, so no breakfast for me and no discount. I bit disappointing. Anyway it is still a good option of a hotelin Stowmarket.

Michelle198237, Front Office Manager at Best Western The Cedars Hotel, responded to this review
Dear Marykar Thank you for staying with us and for your review. I'm sorry to hear that there was no offer to help with the luggage as this is usually a standard for any of the guests who stay with us. We also offer express breakfast so we will be looking to see why it was not offered on this occasion and to ensure that in the future any guests who wish to have breakfast can do so. The hotel is due for a major refurbishment this year and hopefully this will help with the noise that you mentioned within the rooms. I do hope that you will come back and visit us again in the future. Kindest regards

"Christmas Lunch 2018"

5
Wendy U, Stowmarket, United Kingdom 26/12/2018

Our second Christmas lunch at the Cedars and it was an enjoyable occasion again. The staff working were all cheerful and helpful. Lunch included a complimentary glass of mulled wine, which was delicious. The food was all good, service prompt and good length of time between courses. We finished with some hand made chocolates and coffee. Very enjoyable and we shall be back next year. Thanks to all staff who gave up their Christmas day to be at work

Michelle198237, Front Office Manager at Best Western The Cedars Hotel, responded to this review
Dear Wendy I'm so glad to hear that you enjoyed your Christmas Day lunch with us for the second year running. Our staff worked really hard to ensure that all our guests were looked after and happy on the day. I look forward to taking your booking for next year! Kind regards

"An Extraordinary Place to Stay"

4
pandj98, London, United Kingdom 23/12/2018

I have to declare an interest here, as the Cedars belonged to my ancestors during the 18th century, but it's still a place I'd thoroughly recommend. Other than three of the original cedar trees, the facade and the old beams, the building has been completely stripped out, yet it still retains something of its old world feel. All that aside, we found it friendly, comfortable and very reasonably priced, with good service and generous portions of food. I suspect that my 5x Great-Grandfather would have been more shocked by the industrial facility across the road than by his home having been turned into a hotel.

Michelle198237, Front Office Manager at Best Western The Cedars Hotel, responded to this review
Dear pandj 98 Thank you for staying with us and taking the time post a review. I do hope that while you were with us you mentioned your connection with the hotel as we would have been happy to show round some of the older parts! We are however glad that you enjoyed your stay with us and do hope that you will visit us again soon. Kind regards

"Works Christmas meal"

2
Jooney216, Bury St. Edmunds, United Kingdom 17/12/2018

Appalling service 30 minute wait at the bar to get drinks, slow service serving food we had booked for 7.30pm our main meal didn't arrive until 8.50pm. Am not blaming the staff they worked hard to keep everyone happy there is not enough staff for the amount of customers Seemed generally disorganised the bar ran out of ice. No rolls offered with the starters unless one had soup, had to ask for butter for the toast that went with the terrine Such a shame as this could be a very good venue but I fear that it is deliberately kept understaffed to save the pennies

Michelle198237, Front Office Manager at Best Western The Cedars Hotel, responded to this review
Dear Jooney216 Thank you for taking the time to post a review of your Christmas Party Night. I'm sorry to hear that you experienced some issues - This is not our normal standard of service and I do hope you will consider visiting with us again so that we can have a chance to rectify this. kindest regards

"Staff rying very hard to please."

4
Alison G, Perth, United Kingdom 25/11/2018

We arrived soon after 3 PM and found our room clean and well equipped. Surprised that it was easy to sleep for few hours without the usual banging of doors that often happens during the afternoon. It was easy to book a meal. I had Hunter's chicken and was pleased to see that the portions were large. Breakfast in the morning was varied with an attentive waitress. We had a family function to attend on the Saturday evening and were informed about the security code. The code is also on the key card so it is easy to remember when you return after a night out We arranged for taxi to pick us up early from the hotel and we were waiting in the hotel lobby when an elderly gentleman appeared at the front door and THREW the key card across from the door to the reception desk. it just missed the receptionist who was chatting to us (At 7.10 AM on a Sunday morning ) He was belligerent and angry. He had spoken to me fleetingly the evening before in the bar about his mental health problems. He was threatening and menacing and he had upset us and the receptionist by his aggressive behaviour. Your staff should not have to tolerate this behaviour from anyone and to witness this dreadful man bullying a woman is awful. I have seen several comments from people where staff seem to be art the butt of nasty comments from guests. All I can say is that the staff were extremely polite but if they are subjected to this level of aggression then you will lose good staff . If my daughter or son were at the receiving end of nastiness I would make sure they handed in their notice.

"Had a super stay"

5
Dottyplanet, Diss, United Kingdom 21/11/2018

Hotel is a little difficult to find, the signage could be better. We had a lovely room, small but had everything we needed and was very clean. Meals served in the bar were lovely, well presented and tasty. Breakfast was good, could have done with a bit more on the plate but there was a good choice. The staff were very friendly, cheerful and chatty. Reception were very helpful and the manager soon sorted out a small problem we encountered.

Michelle198237, Front Office Manager at The Cedars Hotel, responded to this review
Dear Dottyplanet Thank you so much for taking the time to review your stay at the Cedars Hotel. We are happy to hear that you had such an enjoyable time with us and I really do hope that you will come back and visit us in the future. Kindest regards

"Incompetent"

1
User 16/11/2018

I am posting this again as instead of the "manager" responding they instead reported my review and it got removed! Very professional! I visited the hotel recently after not having been for a few years. Nothing much had changed but the staff from what I noticed. The so called hotel manager is the most arrogant, rude, cold and disinterested person I have ever met! How she got this position I have no idea. She is not a people person in the slightest and spoke to staff and customers in a stern and angry way and even raised her voice numberous times! She spoke to me very aggressively and I only asked her a simple question! Another person in the bar told me how rude she was to them and that they would not return because of this. How is she the manager! The previous manager I met a few years ago was welcoming and friendly, like a manager should be! Its Very disappointing to see the hotel go downhill in this way.

"Nice and Cosy"

5
carolynf94, Doncaster, United Kingdom 11/11/2018

We visited for two days it was a clean lovely hotel. Breakfast was spot in. We had an evening meal which was very nice. Good location to have as a base to look around Suffolk. Staff were very welcoming

Michelle198237, Front Office Manager at The Cedars Hotel, responded to this review
Dear Carolyn F Thank you for your review of your stay at the hotel and I am happy to hear that you enjoyed it. I do hope that you will visit us again soon. Kindest regards

"Incompetent"

1
User 08/11/2018

I visited the hotel recently after not having been for a few years. Nothing much had changed but the staff from what I noticed. The so called hotel manager is the most arrogant, rude, cold and disinterested person I have ever met! How she got this position I have no idea. She is not a people person in the slightest and spoke to staff and customers in a stern and angry way and even raised her voice numberous times! She spoke to me very aggressively and I only asked her a simple question! Another person in the bar told me how rude she was to them and that they would not return because of this. How is she the manager! The previous manager I met a few years ago was welcoming and friendly, like a manager should be! Its Very disappointing to see the hotel go downhill in this way. I wouldn't recommend anyone to visit this hotel unless she leaves! On a positive note the food was delicious.

Cosmopolitan828457, Group General Manager at The Cedars Hotel, responded to this review
Dear Sir/Madam This review is being investigated by the Group General Manager. To discuss the matter further would you be so kind as to contact me directly by calling the Cedars Hotel on 01449 612668 and leaving your details. Many Thanks.

"Super Service From Friendly Staff"

4
User 28/10/2018

Second visit to Cedars this year. This time it was busier but still got a friendly welcome and a comfortable room. Good meal in the bar served with a smile. Hotel is a little dated but has a charm and lots of character.

Michelle198237, Front Office Manager at The Cedars Hotel, responded to this review
Dear Detectorist71 Thank you for staying at the Cedars and taking the time to review it. So glad you enjoyed your stay with us and we look forward to you visiting us again. Kind regards

"So bad - Where do I start?!"

1
Sara B, Stowmarket, United Kingdom 27/10/2018

I'll begin by saying my family have probably been coming to the Cedars for the last 30 years or so and it's usually for special family occasions. There were 16 of us attending this evening for an 80th Birthday Celebration so the meals were all pre booked the day before. When we arrived we went to the bar to order drinks and my Husband was told that two of the beers he would have liked were not available. He then decided to have a glass of wine and was asked if he'd like a medium or large glass. He asked for a large glass but was then told 'Sorry, all the large wine glasses have been taken for a Function'. We sat down and started to receive our meals. My husband had ordered the Beef strips with rice but was served chips instead of rice. The meals were really not good. The mushrooms were clearly from a tin and generally the standard of the food was very poor. Not once did anyone come into the Restaurant to ask if the food was alright or if there was anything else we would like. After everyone had finished, we were asked if anyone would like a dessert. Most of us were looking forward to this and were handed tatty pieces of A4 paper which had clearly been photocopied (badly) with the menu choices . There must have been 16 or more dessert options. We were then told only 3 were available!! A few of us had a dessert and were then hoping for tea, coffee and a piece of Birthday Cake (the cake had been delivered the previous day and it was arranged for this to be cut and a slice handed to everyone at the end of the meal). We waited for such a long time to be asked if anyone wanted a tea or coffee that in the end a member of the family went and asked if we could order teas and coffee. He was told the bill was being prepared! The member of staff asked how many teas and coffees did we want?! They were told it might be a good idea to come into the Restaurant and take orders!! We must have waited another half an hour. Nobody came and by this time everyone at our table was pretty cross at the level of service we had received (or not).There was a complaint made this evening and there will be further discussions with the Cedars tomorrow. Many of the staff members were apologetic and in all honesty were in despair at having to listen to yet another complaint. One member of staff even referred to the other negative complaints online and seemed on the verge of giving up herself. I can say with absolute certainty we will not be attending the Cedars again and we will not be recommending to anyone we know. What should have been a great Family get-together to celebrate an 80th Birthday Party has turned into something like an episode from Faulty Towers!!

Michelle198237, Front Office Manager at The Cedars Hotel, responded to this review
Dear Sara B Thank you for your review and I understand this now being investigated by Group General Manager.

"Family meal - really disappointed"

1
pollyb007, Stowmarket, United Kingdom 27/10/2018

We were asked to pre order a few days before, we arrived, got drinks and sat down to one of the worst meals I've had. They didn't ask throughout the meals if we wanted more drinks, or how our meal was, we asked several times for sides (we had pre-ordered) before they came, one of our party didn't get the rice he asked for at all. The mushrooms tasted from a tin, the peas we're hard and the sauce bland. They had 3 deserts OUT OF 15 available, my mum's profiteroles were still semi frozen. When we went to ask for coffee (again, not table service) they assumed we wanted the bill. The birthday cake wasn't cut up for us to have as agreed So in the end we went home to have a cup of tea and cake. Absolutely crap. I felt sorry for the staff, they were young and clearly in need of good support or management, clearly it was lacking.

Michelle198237, Front Office Manager at The Cedars Hotel, responded to this review
Dear pollyb007 Thank you for your review - I understand this now being investigated by Group General Manager.

"Raw food"

2
User 22/10/2018

We have stayed at this hotel a couple of times with no problems, but this visit was very different. On the Friday evening we had burger in the hotel bar,we didn't relise till we almost finished it that it looked a bit rare,we didn't say anything as we were rushing out to see our son who we had not seen for a while, that night both my wife and i was ill,my wife didn't quite make it to the toilet and there was a few spots of sick on the floor. We reported this the next morning and it was cleaned without fuss we also told them about the burgers but didn't want it official as we enjoy staying at the hotel and we did not want to waste time going to the docter. To my amazement on checkout they tried charging me for cleaning the room.it has made me think twice about rebooking. To add insult to injury we found a pair of dirty mens underpants in the wardrobe as we were packing to leave My wife is still feeling the effects of the burger and the find in the wardrobe made her feel more ill. Disgusted

"Poor quality food!! "

1
User 04/10/2018

The food was cold and the presentation in the photo says it all!! "I will never be back again and my family will not either" Very disappointed, this was a special occasion and totally ruined!!!!!! ????????????????????

"2 night stay"

3
User 18/09/2018

We travelled to Suffolk for a wedding and stayed in this hotel for 2 nights. The room was quite small but it was cosy and clean. The lady on reception was fantastic when we checked in, very helpful and friendly. Breakfast was fine. Food was ok. Service was slow. All in all we had a pleasant stay.

MichelleW5792, Front Office Manager at The Cedars Hotel, responded to this review
Dear Laura Thank you for taking the time to review your stay at the Cedars Hotel. I'm happy to hear that the person on reception made you feel so welcomed and that you enjoyed your stay with us. I do hope that you will visit us again in the future. Kindest regards

"Good quirky hotel"

4
User 10/09/2018

This is obviously an old hotel aquired by a large group. It is a charaterful place run by a large group. The rooms are clean, bathrooms spotless and food good value. The only reason 4 stars is because the place needs a little (visual) TLC.

MichelleW5792, Front Office Manager at The Cedars Hotel, responded to this review
Dear Blakey58 Thank you for your review of your stay at the Cedars Hotel. We are happy that you enjoyed your stay with us and found the rooms clean and the food good. We are due for a major refurbishment in the New Year so with your next stay we do hope we can achieve five stars! Kindest regards

"Weekend away"

4
BarbsD, Essex, UK 13/08/2018

My husband and I stayed for one night on a weekend break. Hotel located about a 15/20 minute walk to town. Ample parking available, free of charge. Hotel is slightly dated, but once inside receptionist was very friendly and helpful. We were shown to our room (1) on first floor. Room was clean and tidy, bed very comfortable. Usual hospitality tray, hairdryer, fan (welcome due to hot weather), tv, wi-fi (Mostly good signal). Bathroom had a bath and shower; water pressure was a bit low in the evening, but ok next day. Only slight issue we had was the secondary double glazing in the window was not fitted properly so we were unable to open it. (Hadn't noticed until we went to bed). Had dinner in the evening which was very good. We ate in the bar area as there was a bit more atmosphere in there. Breakfast was good. Fresh fruit, yoghurts, bread, pastries, cereals (could do with Bran and Muselli), cooked breakfast of your choice, including porridge, kippers and haddock. Staff were all nice.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear BarbsD Thank you for the review of your stay at the Cedars Hotel. Its nice to hear that overall you enjoyed your stay with us and found all our staff members nice and friendly - we try to go that extra mile to ensure our guests feel welcomed at the hotel. On another note I am sorry that the secondary double glazing proved to be an issue for you but it does help to reduce noise from outside. However,we are due to have a major refurbishment in the New Year and this should eradicate any problems with opening the windows. We hope to welcome you back to the hotel in the future. Kindest regards

"Overnight after a party"

3
manstondrive, bishops stortford 12/08/2018

An average hotel. The rooms are tired but clean and the shower in room 22 is brilliantly powerful. Breakfast was served on supper hot plates and was tasty. Good pastries and bread were served at breakfast but no musli was available - the family room in the attic No 1/ had slopping walls and was a bit tight but 3 good beds.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear manstondrive Thank you for your review of your stay with us and we are happy that it was all good! We are in the process of introducing a new Breakfast menu and although muesli is not included we are adding a homemade Granola as many guests seem to prefer this. So I do hope that you will come and stay with us again. Kindest regards

"Pleaseant and helpful staff, convenient location."

4
Bruce C, Buckingham, United Kingdom 30/07/2018

We selected this hotel for an overnight stay being en route and close to our destination which we had to reach early the following morning. It is located very close to the A14 and has a large car park able to accomodate our van and trailer. The fabric of the hotel is what you would expect considering the price point, i.e. clean, well maintained but somewhat dated. Everything functioned as it should we had a pleasant evening meal of typical pub grub and the rooms were comfortable. Breakfast staff were friendly and helped us with an early breakfast so we could still get to our destination on time. Not a trendy boutique, not a 5 star but a decent place with good staff delivering a comfortable stay at a value price.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear Bruce C Thank you so much for taking the time to review your stay at the Cedars Hotel and I'm happy to hear that everything went as it should and you found the staff friendly. We are aware that the hotel is a little dated but do try our best to maintain a good level of service and comfort for our guests. As you may be aware we are due to have a major refurbishment programme start in the New Year and I hope that you will come back again once this is completed. Kindest regards

"1st impressions can be deceiving"

4
Bluexandee, Kent 28/07/2018

On 1st impression on arrival the hotel looks like a forgotten Pontins building. But the reception was lovely and they acknowledged the fact that I had contacted them a week before that I am a vegetarian celiac. They were happy to provide anything I wanted to eat as I had contacted the week before arrival. There was a little confusion over what was to be provided for dinner and that I needed to prompt staff at breakfast time but the restaurant staff couldn't have been more helpful and caring. Also a bottle of wine was left for us as we were celebrating our 25th Wedding Anniversary. Thank you so much. Without drawing attention to my dietary issues or our 25th, they made us feel very welcome and valued. The room was hot & the fan that we had to request was small (a desk fan) so a bit inadequate and the water pressure wasn't great for the shower. A long climb to rooms 4 & 5 so make sure they are informed if there any mobility issues. But I would thoroughly recommend booking & that you inform them in advance of any dietary & (I would imagine) any mobility requirements & they will give you excellent service.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear Bluexandee Thank you for your review of your stay at the Cedars hotel. I'm sorry to hear that you had a slight issue with the shower and the heat in your room but glad that overall you really enjoyed your stay with us. The staff at the Cedars try to ensure that all our guests feel valued, and we are happy that this came across to you during your stay. Congratulations again on your 25th Anniversary - I do hope you enjoyed the wine! Kindest regards

"Best westerns hidden gem"

5
beattiec1, Leicester, United Kingdom 18/07/2018

The Ceders offers all you need from a hotel , good food , clean and tidy rooms and excellent staff, the chef on the day made an excellent steak and kidney pie. The staff were polite and very helpfull, felt like home from home, We used to stay at premier inns but if there is a best western we will use them in future, value for money and a good breakfast.10/10 Thanks to all at the Ceders Stowmarket.

Gemma A, Public Relations Manager at The Cedars Hotel, responded to this review
Dear beattiec1 Thank you for taking your time to write a review about your time at Cedars Hotel. We are extremely pleased to hear that your stay with us went well and that we exceeded your expectations. We hope to see you again soon if you are in the area again. Kindest regards

"Good for overnight stay"

3
valandroy, Perth, Australia 17/07/2018

This is a reasonable hotel for an overnight stay but I would not like to stay for longer. Check in was pleasant enough however the first room we were given had a TV that did not walk which the receptionist knew about. So I cannot understand why it would be rented out especially the night of the England World Cup game and we had commented that we would be watching it. Luckily there was another room and this one was better. So it is good that we were moved quickly. The room was comfy and clean and perfectly fine for an overnight stay. We ordered room service for dinner and the food was plentiful but nothing special. Breakfast was a reasonable spread and the hot selection was freshly cooked and reasonable. Plenty of free parking and free wifi.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear valandroy Thank you for taking the time to post a review about your stay at the Cedars Hotel. I'm very sorry to hear that you were given the room with no working TV, although I know this was rectified on the day for you and I hope you enjoyed watching the world cup. We are very pleased to hear that your overall time with us went well and you enjoyed your stay. We hope to see you again soon. Kindest regards Gemma Ayres on behalf of

"Business stay"

3
williamjc55, Poole, United Kingdom 16/07/2018

You get what you pay for , I stayed 2 nights , it's a quiet spot and room is comfortable , i found the shower to be weak for water pressure , did the job just in the end , wifi is good and breakfast too , i had room 15 and checked in late but rang ahead and was told to ring the night porter when I arrived . This I did and he came after a few mins to let me in , no problems . My company paid for this as I was working nearby at stowmarket rail station . It did the job

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear williamjc55 Thank you for taking the time to post a review of your stay at the Cedars Hotel. I'm happy to hear that you found the room comfortable and that you enjoyed breakfast with us. As you are probably aware we do cook all our breakfasts to order. The pressure of the shower is being looked at and thank you for bringing this to our attention. Finally, I do hope that you will consider staying with us again if you are ever in the area. Kindest regards

"Horrible experience"

1
sidram2004, Stowmarket, United Kingdom 06/07/2018

Will never come back. Arrived 10.20pm and was given room key. I decided to go out BUT when I returned, I could not go back into the hotel! There is a code on the door, which the receptionist did not bother to give me ( apparently she was the manager). I had to stand outside in the dark until I could follow someone else into the hotel. Same happened to a friend of mine-he is also asain- he ended up waiting 2 hours and checked into travelodge instead. Im asain too -coincidence? I don't think so. Kitchen units dirty from inside. Every morning a staff needs to come into my room to access store room-rediculous. WILL NEVER COME BACK. I came to work at Specsavers Stowmarket and unluckily decided to stay at cedars this time-I will definately pass the message on to every customer I meet in Specsavers -do not come here ,especially if your asain.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear Sidram2004 Thank you for your review - Your comments have been noted and please be assured that we are taking these very seriously. To this end I have spoken with the Group General Manager and she will be at the hotel on Monday to look into the issues you raised. We will then be in contact. Kindest regards

"Lovely Stay"

5
PeterPepperPiggy, Middlesbrough, United Kingdom 03/07/2018

I stayed for two nights as was using the hotel to easierly commute to work while working away from home. The hotel is very easy to get to and lovely and quite due to being away from housing estates.. stowmarket town centre is literally a 5 mins drive down the road with lots of lovely pubs. Rooms were nice and comfy can't complain considering it's a budget hotel. Will definitely stay again if I am down that way.. nearly forgot the staff were extremely friendly and helpful.. so all in all no complaints and thumbs up to Travelodge

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Thank you so much for taking the time to review your stay at the Cedars Hotel. I'm glad that you found it comfortable, quiet and friendly and I do hope that you will visit us again in the future. Kindest regards

"Brilliant three night stay."

5
Audrey J, Faringdon UK 27/06/2018

My friend and I stayed here Sunday to Wednesday this week. Room was excellent, staff were very helpful. Breakfasts was good and there was a very wide choice. The hotel is being refurbished, and this did not in anyway disrupt our stay. We ate each evening, and were satisfied with all courses.. there has been some poor reviews recently but we found it excellent, and maybe there is new management in place.it was all good.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear Audrey J Thank you so much for taking the time to post a review on Trip Advisor. I am so happy to hear that you enjoyed your stay with us and that you found the staff helpful and food good and we would love to welcome you back to the Cedars Hotel in the future. Kindest regards

"Comfortable, clean, very welcoming."

5
User 19/06/2018

Was just going to place a review to thank The Cedars for accomodating us in a light, bright, comfortable room at short notice. However, we ate in the restaurant on Sunday night and witnessed the incident in the below review. This family bullied a waitress to tears. Yes, the restaurant was short staffed but the people on duty worked hard and were polite and helpful. The manager handled the complaint politely, calmly and refused to give in to these over-bearing people. Wrong flavour ice-cream? First World problems, mate.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear Jeremy A Thank you for taking the time to write a review of your stay at the Cedars Hotel. I am so glad that you liked the room and found our staff both polite and helpful and I do hope that we will see you at the hotel again if you are ever in the area. Kindest regards

"Fathers Day Meal"

2
lynnerobinson, Suffolk 17/06/2018

Our family have used the cedars hotel on lots of occasions including our wedding reception, 18th Party, 40th party, family meals and also taken our employees there 2 years running for a Christmas party. We have always rated the cedars highly. Tonight was a different story. Our family of 8 went for a Father's Day meal. Our main meals were fine and the food was nice as always. Service was a little slower than normal but not a problem. We then ordered our desserts. Over a 35 minute period 4 desserts came out - one by one with a gap between each. The 4th dessert should have been vanilla and strawberry ice cream, they had run out of vanilla so brought out strawberry and chocolate. We told the girl our father doesn't like chocolate flavour but she just walked off. Eventually we went to the kitchen and asked where the rest of our desserts were and the lady said she was on her own but they were coming. Then instead of mint choc chip ice cream she brought out 2 lots of salted caramel saying they couldn't find the mint choc chip. The 2 people whose dessert it was said they didn't like salted Carmel and asked why they wasn't asked what they would like instead. We ended up saying not to bother with the rest of the desserts as it was getting late. There was only us and another couple in the restaurant so they wasn't busy. The waitress huffed and stomped off. We paid our bill and upon leaving spoke to the manager Jenny and told her we was disappointed in our evening. Her attitude was poor. She said they had to heat the orange drizzle cake up and taste it to see if it was orange or lemon before they could bring it out. Apparently the desserts weren't labelled. She said that at least they brought out ice cream even though it was incorrect. She also said that she hasn't put the desserts we hadn't received on the bill and other places would of charged us for these. Who would pay for something they hadn't received? The manager was not overly bothered about our complaint which is very poor customer service. I never complain so shows just how bad it was. Over all I'm very disappointed in our evening and would certainly think twice about returning which is sad considering how many times we have used this hotel over the past 5 years.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear Lynne Thank you for taking the time to post your review on Trip Advisor. I am so sorry that you were disappointed with your evening and that there were issues with your desserts and service. The issues you raised will be looked at and I understand that you are now talking with our Area General Manager regarding the problems you encountered and do hope that this will all be quickly resolved. We do hope that you will come back soon. Kindest regards

"Staff"

5
denmarkf2018, Chelmsford, United Kingdom 13/06/2018

Currently sitting in the bar after dinner. Food was good and there a lot of locals in for dinner, which is a good sign. I must say, the staff are excellent. Very attentive without being intrusive and they work really hard. There are two new members on tonight and they're being taught ‘on the job', but you wouldn't guess. It's seems to be a close knit team with everyone pulling together and no-one slacking. I guess you could say they are understaffed, but that tends to be the way in hospitality. It's difficult to know how many walk ins you'll get for dinner, for example. Hotel decor is a bit dated, but it's an old building so I'd prefer to call it ‘character'.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear denmarkf2018 Thank you for your review of the Cedars Hotel. I'm glad that you found the food good here and I have passed on your praise to the staff who worked in the bar during your stay. As you mentioned we are a close knit team and do try to go the extra mile for our guests and also our colleagues. In relation to the décor, the hotel is due for a major refurbishment in the New Year and I hope that you come back and see us when this has been completed. Kindest regards

"Good value"

3
User 05/06/2018

Very clean and rooms have everything you need. Hotel is nicely laid out although dated. Breakfast very nice and reasonable. Helpful and friendly staff although Blonde lady on reception wasn't either. Evening meal nice and open fire a nice touch.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear Zoe Thank you for taking the time to post a review on Trip Advisor regarding your stay with us. I'm glad that you enjoyed your stay with us and that you found the food good and the staff helpful and friendly. I am sorry however that you didn't find the person on reception as helpful and apologise for this and can confirm that it will be looked at. We do hope however, that you will visit us again in the future. Kindest regards

"One of the friendliest hotels I have stayed in"

5
Roger C, Sutton Coldfield, United Kingdom 01/06/2018

A hotel is really only as good as its staff and The Cedars is a three star hotel with a five star staff. I stayed there with my grand children, aged two and seven, not the easiest of guests, and the staff, everyone we met from reception to housekeeping, could not have been friendlier, more helpful or accommodating. In the restaurant when the children did not want anything on the children's menu they were asked what they really wanted by the waitress, and chips and beans duly arrived. She was always friendly always making sure the children had everything they needed or wanted. Breakfast saw them served by waitresses who were more like friendly aunties making sure they had just what they wanted. As for we mere adults, prices in the restaurant were reasonable and the food good, while for breakfast, ask for something a little different, like a toasted egg and bacon sandwich, and it is yours. Nothing was too much trouble. In the older part of the house, which dates back to the 15 century, the floors can be a little uneven, but that is part of the charm of old buildings. The room we were in, No 3, was well appointed, with a large wardrobe, desk and two chairs. This was a family room so has a double, a small double and then an annex, with a door, containing bunk beds and then a door off to a bathroom with large bath and separate shower. Bunks being an adventure all of their own for little boys. The hotel was clean, with plenty of car parking on site, and in a quiet location set back from a dual carriageway with an access road to an industrial estate at the rear. The A14 is close-by making it a reasonable location to explore Suffolk. As I said at the start, this is a three star hotel, so you don't expect 24 hour room service, gym or spa, but what you do get is a clean, comfortable room, friendly helpful staff prepared to go the extra mile, decent food and all at a reasonable price - and that is all that most of us ask for.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear Roger C What else can I say but a huge thank you for taking the time to give such a glowing review of the Cedars Hotel, the food but especially the staff. Our staff really try to go the extra mile for all our guests and I am so pleased to hear that we exceeded your expectations and that you all enjoyed your stay with us. I really do hope that you will come back so that we can once again welcome you to the Cedars Hotel. Kindest regards

"Another nice stay"

5
riponman1959, Chichester, United Kingdom 31/05/2018

Nice friendly place, a welcome change from a Premier Inn. Breakfast was good and so was the evening meals. Room was basic, but clean and had proper hot water (not the Premier inn tepid type) so could have a hot shower, which after hard day at work was great. Only a little downside was the internet, which was a bit slow. but it did work. The hotel was away from other buildings and shops so was peaceful. You do need a car but has a BIG car park so no issues finding a space. Good value at around £200 for three nights.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear Riponman1959 Thank you for taking the time to review your stay at the Cedars Hotel. We are happy to hear that you enjoyed your time with us and you found the food was good. Much of the food we serve is made home here on the premises and breakfast it usually cooked to order to ensure that it is hot and fresh. We do sometimes have a little issue with the internet being slow especially if the hotel is full but it is being looked at so this should be resolved in the near future. Once again thank you for your comments and we look forward to welcoming you back to the hotel in the near future. Kindest regards

"Friendly, helpful staff"

4
Karen6320, Norwich, United Kingdom 20/05/2018

My husband, son and I stayed there for 2 nights whilst trading at a local steam rally. We had once before stayed in a Best Western in Wakefield. We had such a nice experience that we thought we would book another BW hotel instead of our normal 4* ones. The hotel is really old and full of character and yes it is rather dated but the room was clean and the bed was comfortable. The first night there was a wedding so the unavoidable boom boom of music could be heard until about midnight. We had dinner in the bar and the food was lovely. The second day we had to leave early so asked this lovely lady if it was possible to take some crossaints with us as we wouldn't have time to have breakfast. She was so nice and sent us on our way with crossaints, butter, jam and a knife in a container. We had dinner in the bar that evening again. They were rather busy and had a bit of a problem with the electricity but the staff were really nice and tried their hardest to keep everyone happy. We look forward to returning after the refurb has been completed. I think once everything has settled down and in working order the hotel will be a lovely place to stay. It's not a bad place to stay now. The only negative I have is the shower was either boiling hot or freezing cold, no in between but that's it.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear Karen6320 Thank you for reviewing your stay at the Cedars Hotel . I'm glad to hear that you enjoyed your stay with us and that you found the staff pleasant and helpful and the food good. We do try to ensure that our guests enjoy their time with us and we look forward to welcoming you again Kindest regards

"Fantastic venue for our Wedding Party"

5
User 16/05/2018

We really cannot fault the Cedars and the staff for the way they looked after our guests and us for our wedding party. Matt and the team instantly made us feel in safe hands the moment we arrived at the venue and they were attentive and professional throughout. We, and many of our guests also stayed overnight. Thank you. You contributed hugely to an amazing day.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear V3457HZandym Thank you so much for taking the time to post such a lovely review regarding your wedding party and stay at the Cedars. I am pleased to hear that the day was amazing for you and that the staff delivered such a great level of service. We do aim to deliver this service to all our guests. Matt and the team have also read your review and would like to thank you for your comments and pass on their congratulations. Kindest regards

"Very average"

3
John M, Enniskillen, United Kingdom 13/05/2018

I must have stayed in this hotel more than any other in my life. I have loved it's quaintness and idiosyncrasies and the staff have always made it personable and friendly. However, it recently was bought by a larger chain and it is in danger of losing its USP's. I was told the bar would close at 11pm so I popped in for a nightcap at 10.30. If I'd left it a moment later they would have been closed. My shower doors were broken, there was no soap in the shower soap dispenser and the bed wasn't very comfortable. I really hope they improve as I want to stay here in the future but it will need to get better.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear John M Thank you for your review of your stay at the Cedars Hotel. I am so sorry to hear that it didn't meet your expectations and that not only did the bar appear to be closing early but there were also issues in your room. Please accpet my apologies on behalf of the whole team and I can assure you that the items you mentioned will be looked at and addressed. In light of this, the General Manager, Mr Matthew Cooke, has asked if you could possibly call him at the Hotel to as he would really like to discuss this with you personally. As mentioned in previous replies to guests the hotel is due for a major refurbishment in the New Year and I do hope that you will bear with us in this transitional period as we really would love you to stay with us in the future. Kindest regards

"Good staff"

4
bendace, Ipswich, United Kingdom 07/05/2018

Nice staff made me and my wife feel at home, food was lovely, room service was ok although it took its time! Lovely place to stay, will be returning soon! Nice atmosphere also reminds me of the Hilton Hotel.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Thank you so much for taking the time to review your stay at the Cedars Hotel. I'm so happy to hear that you felt at home here as our team do try to make all our guests feel very welcome. I also note your comment on the good food and can only say that this is because our food is homemade - you can definitely tell the difference! We all look forward to welcoming you back soon Kindest regards

"Amazing service "

5
User 30/04/2018

Hands down the best service I have ever received at any hotel. We had a great stay with several meals that were all delicious, second only to their amazing and helpful staff. We left feeling cared for and we haven't stopped talking about them since (and also wishing our current hotel had their staff!) Should we ever come to Suffolk again, we will absolutely stay at the Cedars. Big huge thank you to Matt, George and Cameron as well as the rest of the staff.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear Tanya Thank you for such a lovely review. I am so happy to hear that the food and staff all exceeded your expectations and I have passed on your thanks to those that you mention by name and also the rest of the team. We would love to welcome you back to the Cedars. Kindest regards

"Very disappointed "

1
User 29/04/2018

My husband uses a lot of these hotels for business that's why we decided to stay in this one. Best Western apparently have just taken this one over. We only had a weekend away but was extremely disappointed. The room was very dirty and old-fashioned like most of the hotel. The bathroom was dirty and old-fashioned and the shower was permanently going hot and cold. There was mould on the wall food stuck on the radiator and under. Bedside unit there was bits of paper and hadn't been hoovered for months. There was blood on the balance sheet and the mattress was so old it tilted to one side so obviously we didn't have any sleep. They need to got the hotel. The Staff are friendly and breakfast was lovely on the first day. Second day was served by two girls who was not even interested in serving. We were there for 10 minutes before I we wax even greeted and had to ask twice for my toast and twice for an extra coffee. Certainly not very good at all. I would recommend anyone to stay there until it has a complete re-Ferb

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear Sue X Thank you for taking the time to review your stay at the Cedars Hotel and on behalf of the team at the Cedars would like to extend our sincere apologies that your stay was such a disappointment. We are aware that the hotel is in need of an update and we do have a major refurbishment planned in the New Year, in the meantime we are trying to ensure that the rooms meet the Best Western standards. However, in respect of the cleanliness of your room, although our Housekeeping Team do have a rigorous cleaning regime, some things were clearly missed and this obviously needs to be looked at and additional training given where needed. With the service issues on the Sunday morning this will also need to be looked at and once again please accept our sincere apologies that we did not meet you expectations. I do hope that you will visit us again, maybe once the refurbishment has taken place but should you wish to speak with me please do not hesitate to contact me on 01449 613668

"A friendly hotel in super location "

3
User 24/04/2018

The staff & Team could not have been anymore helpful. It seems this hotel has had a tough few months with negative reviews and that's always so hard to come back from, we know people are quick enough to leave a bad review but rarely mention the good ones. All in all this hotel was friendly and although soon to be going under a large refurbishment they still had been painting & cleaning rooms to a good standard.' Good luck with the refurb guys, you have a super set of staff and once this is complete you'll be full steam ahead

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear Reviewer Thank you for taking the time to review the Cedars Hotel. I'm happy that you found the staff helpful as we do like to make our guests feel at home. Thank you also for your good wishes and hopefully we will see you again soon. Kindest regards

"Lovely place a little tatty here and there but nothing major full restoration is on the cards to start soon."

4
rikyf16, Caister-on-Sea, United Kingdom 16/04/2018

Great location for us, Birthday long weekend, took the dog that got treated better than us. Staff were brilliant, every member of staff was nice with great people skills. Nothing was too much trouble, there was a wedding reception on the Saturday, no disruption to us we never heard anything from our room. A lovely weekend.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear rikyf16 Thank you so much for taking the time to post the lovely review of your stay at the Cedars Hotel. We are glad to hear that you enjoyed it and that Poppy did too. I have passed on your comments to the staff and we hope that we can look forward to welcoming you all back in the not too distant future. Kindest regards

"pleasant stay"

5
User 13/04/2018

Clean hotel, friendly and helpful staff. There was a problem with heating and hot water but this was sorted as soon as reported. Good location for exploring Suffolk. Bar meals were good value and of good quality.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear dandgfelgate. Thank you so much for your review of the Cedars Hotel. I'm very happy that you enjoyed your stay with us and that you found the food good . Our food is home cooked and we try to ensure that all our guests feel welcome and have the best possible stay with us. I am happy to hear that the problem with the heating and hot water was quickly rectified. Hopefully you will visit us again if you are back in Suffolk. Kindest regards

"UNDERWHELMED!"

2
CEW19492006, Lancashire, United Kingdom 12/04/2018

Where to start? I think I will start with the infamous Room 11!!! Arrived at the hotel after a five hour car journey and, together with our friends, checked in. Bearing in mind that when I booked I was asked if we would like rooms next to each other, we were given keys to rooms in different parts of the hotel. We were escorted to the foot of the main staircase and then abandoned to our own devices! The hotel is old and has a rabbit warren of narrow corridors, stairs and steps and so many doors and rooms in nooks and crannies. We found our friends room first and struggled on with our bags and baggage to find ours - Yes, you guessed it. Room 11. My husband and I are senior citizens, albeit able bodied. However, Room 11 is situated at the top of the narrowest, steepest, spiral staircase normally found in medieval castles! Someone was having a laugh. We huffed and puffed and struggled to the top of the stairs only to be confronted with the tiniest of landings and a door with a sign sellotaped to the door which said 'Please mind your head'. Very thoughtful! The room was a revelation. As requested, twin beds, one on the right-hand side of the room, tucked under the eaves, the second on the left-hand side of the room, again tucked under the eaves. We were in the attic with no escape route in the event of a fire. Glaringly obvious was the massive wooden beam which ran the full length of the floor. Wooden beams in old houses usually run across the ceiling. Not in Room 11. The beam split the floor space in two. A massive trip hazard. The second thing I noticed were the cigarette burn marks in the carpet. The only electric light was sunk into the ceiling, close to the door. Anyone having to get up in the night to use the bathroom ran the risk of either falling over the beam in the floor or knocking themselves out on the low beam across the doorway, hence the sign 'Please Mind Your Head'! The bathroom was tiny with a shower over the coloured bath. Coloured bathroom suites went out of fashion years ago which proved that the room had not seen an upgrade since Adam was a lad. Now about that low beam. Not a problem for the small in stature but my husband is 6'2" and we heard later, (rightly or wrongly) that the previous week a workman had knocked himself out on that low beam! An accident, if not a disaster, waiting to happen. Only one course of action. I beat a hasty retreat to reception and asked for a move, explaining to the Receptionist why we couldn't stay in that room. Thinking about it, she didn't seem surprised. I wonder why? Fortunately, we were offered another room on a much lower floor which, of course, we accepted with alacrity. We could live with the bleach marks in the carpet and the cobwebs and the dirty windows in our new room. Can I suggest to management that the bedding needs replacing as the duvet and the pillows are well past their sell-buy date. Please heed this warning! If, upon arrival at The Cedars, you are given the key to Room 11, run! The only redeeming feature of this hotel was the good breakfast which was included in the price. The lady in the dining-room who served us our breakfast was most attentive to our needs and nothing was too much trouble. The dining tables themselves were ridiculously small for four people with little or no room to put everything. Management, take note! My husband and I have stayed at several Best Western Hotels and as far as the bedrooms are concerned, The Cedars is definitely the worst. I can't speak for the other attic rooms, but Room 11 is only fit to be used as a storeroom.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear CEW19492006 Thank you for taking the time to post your review of the Cedars Hotel. I am sorry to hear that your stay was not good and that you were allocated room 11. As mentioned previously this is only allocated as last room availability, and generally not to senior citizens. In respect of your comments regarding the bathroom and bedding etc I can confirm that the hotel is due to undergo a large refurbishment in the New Year which will see new bathrooms in the rooms but in the meantime we are trying to change what we can such as the bedding and towels as quickly as possible. As you can appreciate however these things do take time and I can only apologise that you were in a room that did not yet have the updated items. On a positive note I am happy to hear that you enjoyed your breakfast and that your server was attentive and we have indeed taken note that the tables are a little small for four people. I do trust that you will visit us again - maybe when the refurbishment has taken place - so that we can provide you with a positive experience of the Cedars Hotel. In the meantime, if you would like to discuss your stay with me please feel free to contact me on 01449 6125668 or alternatively you are welcome to email me at [email protected] hotel.co.uk. Kindest regards

"Give it a miss"

1
Jillrw, Melbourne, Australia 11/04/2018

Travelled all the way from Australia to stay in this Hotel for the weekend. So disappointed. We were given the twin room (room 11)which appeared to be the attic. Small one bedside table . No bedside lamp.A big timber beam ran through the entire length of the floor which was easy to trip over. If there was a fire we would have been trapped. This room is only suitable for storage. A complaint was left at reception but we were still charged the full price which was excessive for accommodation of this type.If your offered this room don't even consider it!

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear Jillrw I can only extend my apologies that you were allocated room 11 and found it lacking. Room 11 is usually allocated only as the last room available and, whenever possible, only to guests who are aware of the stairs, ceiling and floor. I also extend my apologies that the room was not as clean as it should have been and we will be looking into this and re-training where necessary. We will also be looking at the allocation and reception procedures as the response you received was not in keeping with your concerns. If you would like to contact the hotel and speak directly to me I would be very happy to discuss your stay Kindest regards

"Health Hazard"

1
Trish S, Winkleigh Devon 10/04/2018

Visited for a family party and shared room 11 with my cousin. This room should never be let. It has a 4inch beam running across the floor which could have caused a nasty accident in the night. The room has no home comforts, no bedside lamp, a leather/)plastic chair that was peeling and shedding over anyone sitting in it. The bathroom had a shower so small it was Impossible to turn round all in a nice shade of pale avocado. The towels were small and scruffy. The worst thing was the scary very steep and very narrow staircase to get to it. Maybe fun for children but not for these sprightly 70 year olds. Windows were filthy and should there have been a fire we would have had no hope of getting out as it did not open and was anyway too small. We mentioned all these things on checkout but all we got was'oh dear I am sorry but nothing I can do'. The hotel is in great need of refurbishment but my main concern is for room 11 and the legality of letting this room. I should add that I am an ex hotelier and know what I am talking about. Have never, ever given a bad review before but feel I have to in this case.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear Trish S Thank you for taking the time to review your stay at the Cedars Hotel. We do value all feedback and I can only extend my apologies that you were allocated room 11 and found it lacking. Room 11 is usually allocated only as a last room available and, whenever possible, only to guests who are aware of the stairs, ceiling and floor. I also extend my apologies that the room was not as clean as it should have been and we will be looking into this and re-training where necessary. We will also be looking at the allocation and reception procedures as the response you received was not in keeping with your concerns. If you would like to contact the hotel and speak directly to me I would be very happy to discuss your stay. Kindest regards

"A pleasant surprise."

4
annebazclark, Brighton, United Kingdom 10/04/2018

We stayed with our dog for 4 nights. It was our first time at a Best Western hotel and we got a really good price so we're not expecting much. How wrong we were. First impressions were not great, the location leaves a lot to be desired. Situated between a dual carriageway and an industrial estate we were ready to leave but we needn't have worried. We were not disturbed by either. The welcome was very warm, even for our dog. The room was fine, bedding was clean and fresh and towels were good. Tea coffee and biscuits. We had breakfast included. All the usual cereals, fruit and pastries and a cooked option too. Restaurant was good, food very good and staff lovely.

"Ideal mid-week accommodation. Conveniently located and quiet."

4
KeithNStokeonTrent, Stoke on Trent 05/04/2018

We wanted a place to stay mid-week whilst touring and bird watching in East Anglia. The room was clean, the bed comfortable and the room was satisfactorily facilitated with toiletries and drinks, kettle and hair drier etc. Breakfast was outstanding with a wide variety of choice and an excellent "full english". The staff were friendly, relaxed and helpful, without being fussy. Evening meals - served in the bar - were of good quality, generous proportions and politely served at a reasonable price - approx £12.00 for mains and £6 for starters and desserts. At £75 per night (including breakfast) we thought this was very acceptable, comfortable, conveniently located, not intimidating and good value. Very likely to return if visiting this area again.

"Adequate Stay at The Cedars"

3
valandkarl, East Anglia 02/04/2018

We booked in at the Cedars for one night on 10 March because we were having a meal at a local pub to celebrate a friend's birthday. Unfortunately the check-in wasn't the most quick or efficient - we rang the bell several times but no-one came. In the end, we had to find someone ourselves to check us in as we only had a short time to get ready before being picked up by our friends. We were told the hotel was busy because there was a function going on which is why the service was slow. The room was adequate and clean and good value for what we paid. However, we didn't have breakfast so can't comment on that aspect. Overall, it wasn't the best stay we have experienced.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear valandkarl Thank you for taking the time to review your stay at the Cedars Hotel. I am sorry that we failed to meet your expectations upon check-in and would like apologise on behalf of our entire team. This is something that has now been addressed and we endeavour to ensure that the reception desk is manned at all times I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kindest regards

"Sunday Lunch at the Cedars."

5
janies444, Norwich, United Kingdom 01/04/2018

We had a delicious Sunday lunch today. The food and the service were excellent! The staff were fab, they couldn't have done more for us. A great start being offered a complimentary glass of Buck's Fizz. Most of us had roast beef and it melted in the mouth! Would definitely return. Thanks. The Seeley family.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear Seeley Family Thank you so much for your lovely review. The team at the Cedars are happy that they impressed you and do hope that you will return to us in the future. Kind regards

"Meringue Man"

5
User 01/04/2018

Had a wonderful meal with the family today and as per normal George took the stick we gave him very well And thanks to Rhys Ifan look a like who lent us his phone and speaker Standard was very good as always as we regularly have family meals here The Meringue man

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Thank you for taking the time to review your lunch with us. The team at the Cedars are really happy that you enjoyed it and I will pass you thanks on to the staff you mention. We look forward to seeing you here again soon. Kind regards

"Appalling "

1
fastdave, Bracknell, United Kingdom 30/03/2018

Rooms in need of updating. Cobwebs in the bathroom and on patio doors. Lights not working and heating noisy. No hot water in the morning or staff available to speak to. Restaurant was supposed to be open for breakfast at 6.30am but at 7am everything was still in darkness so left without it. Evening meal was dreadful the cutlery was stuck to the table. Won't be going back again.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not meeting your expectations. Guest satisfaction is very important to us and we will be using your feedback to ensure we offer a better experience for our guests moving forward. I can confirm that the Hotel is due for refurbishment in the New Year and we will be looking into the points you raised and retraining where necessary. Kindest regards .

"Dreadful Place"

1
User 27/03/2018

Very disappointing stay at The Cedars , only there one night which was quite long enough !! Water in the double bedroom we stayed was impossible to regulate , couldn't shower in it , either scolding hot or freezing cold !!!! But what was more disappointing was the lack of staff , breakfast in the morning was a total shambles , no cereal bowls , no milk in the milk jugs , no juice in the juice machines , no staff to do filing up !!! One girl in a busy breakfast room , she was rushed off her feet !!!!! After having to wait 25 minutes to be served , breakfast came luke warm !!! Very poor show !!! All in all by far a very unsatisfactory stay at The Cedars !! Won't be staying again !!!!!! Dissatisfied customer from Norwich , Norfolk !!!!!!!

"Family meal"

2
User 25/03/2018

6 of us had Sunday lunch..oh dear no Guinness no cabernet sauvignon. .I'm gutted for a start .but then we all had a long wait to be asked for our meals. .the service was appalling and the food was totally unacceptable. I will be avoiding this establishment in future. .what was once a descent place to eat but new management has messed up big time. Best Western sorry to say is not...

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear Anthony B Thank you for taking the time to post a review of your Sunday Lunch experience at the Cedars Hotel. I am so sorry to hear that the service and food did not meet the expectation of yourself or your guests. This is not our normal standard at the Cedars and we will be looking into this and retraining where necessary. In the meantime perhaps you could call and speak with either myself or the General Manager as we would like to discuss this further with you. Once again please accept our most sincere apologies. Kindest regards

"Short break"

4
lesleywoodward1, Southend-on-Sea, United Kingdom 17/03/2018

We enjoyed our stay in Suffolk. Food, room, service all good. Problem with radiator not working was sorted out promptly. Price for stay was competitive. Staff were pleasant and helpful. We would have no hesitation in staying there again if we are in the area. It was our first visit to a Best Western Hotel and we will certainly consider using them again in the future.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear Lesley Thank you for taking the time to review your stay at the Cedars Hotel, we are happy to hear that you enjoyed your stay and that the problem you encountered with the radiator was sorted quick. We hope to see you again should you ever be back in this area.. Kindest regards

"Diamond wedding anniversary party!"

5
cheryl b, Ipswich, United Kingdom 25/02/2018

Celebrated my parents-in-laws diamond wedding anniversary here last night with 32 other family members and friends and it was just absolutely perfect! we hired the whole restaurant and were given a free reign to decorate it how we wanted, we had the carvery buffet which was lovely - there was plenty of food, the staff were well organised and attentive - nothing was too much trouble for them! My parents-in-law along with another couple also stayed the night and said the rooms were really nice too! An overall lovely evening and my parents-in-law had a wonderful time - thank you everybody!

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear Cheryl Thank you for the lovely review. I am so glad that everything went well and that you and your guests all had a fabulous time. The team at the Cedars do go the extra mile to make sure that we deliver the best experience for our guests and I do hope that we can look forward to seeing you at the Cedars in the future. Kindest regards

"Yes and no"

3
teresa s, Brightlingsea, United Kingdom 19/02/2018

I think the outside of the hotel could do with a make over. The staff could not have been more helpful and very knowledgeable of the area. We moved rooms during our stay purely because the television did not work. Both rooms were clean, comfortable beds and tea making equipment. The toiletries were basic and renewed daily Breakfast was cooked when ordered so was not laying around getting cold The hotel is slightly out of Stowmarket with a 20 min walk in.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Thank you very much for taking the time to post a review of the Cedars Hotel. The hotel is due for refurbishment in the New Year and this will include the outside. We are happy that you found the rooms clean and comfortable and do hope that we can welcome you back to the hotel in the not too distant future.

"A great nights stay!"

5
Jendent13, Hertfordshire, United Kingdom 10/02/2018

We stayed at the Cedars hotel in a family room on 3rd Feb and we enjoyed our stay. The manager informed us at check in that there was a 21st birthday party going on that evening so we were aware that there would be a disco up to midnight. There were no worries of the sound spoiling our sleep as our room was far enough away not to be disturbed by it. Although the decor in the Hotel looks a little dated, the character of the hotel (a 16th Century farm house) is so quirky and quaint; it's historic charm can be seen. Our 8 year old loved walking through the corridors and stairs to our tucked away room. The family room was clean, warm, comfortable and very well equipped, it met the needs of our overnight stay perfectly. We hadn't booked a table for an evening meal as we weren't sure of our arrival time but the staff fitted us in even though they were fully booked. The meal portions were huge and the quality of the food was superb. Breakfast was a relaxed affair with a typical layout of Continental and cooked breakfast on offer. The cooked breakfast was delicious, a great start to the day! All the staff in this hotel did their best to make us feel welcome and gave great service even though the evening was very busy.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear Jendent13 Thank you so much for your lovely review. We are so happy that you enjoyed your stay with us and liked the quirkiness of the hotel. Your comments have been passed on to the members of the team and we do hope that we will be able to welcome you to the hotel again. Kindest regards

"18th Birthday Party 3/2/18"

5
User 03/02/2018

Had a great 18th Birthday party for our daughter in the restaurant of the Cedars Hotel last night. Family and friends really enjoyed the evening. Couldn't fault the service, buffet or the organisation. Many thanks to the staff who were so helpful and friendly. We'll be back!

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear Nigel J. Thank you for taking the time to post a review. We are happy that everybody enjoyed the evening. I will pass your lovely comments on to the staff and we look forward to seeing you again soon.

"Under new management but still excellent"

5
John M, Enniskillen, United Kingdom 30/01/2018

I must have stayed here a hundred or more times in the last 20 years as my company's headquarters are next door. However, I hadn't been for over a year until last week. Many of my colleagues have turned their nose up at such a modest and homely establishment preferring the bright lights of Ipswich! The lovely people who previously owned it have sold it to Best Western. The people I met on this visit were delightful too and I just hope Best Western will keep as much of the charm of this establishment as they can. It's a great favourite of mine.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Thank you so much for taking the time to post a review. The staff at the Cedars are so glad that you enjoyed your latest visit with us and do hope that you will keep returning in the future.

"Business Trip"

5
RogerJessiman, Edinburgh, United Kingdom 22/01/2018

Stayed for 4 weeks, The room was big with good facilities. The en-suite was spotlessly clean and well appointed with good quality toiletries. The usual tea and coffee facilities were provided and the Bar/Restaurant had a good and reasonably priced menu with daily specials.The water pressure was good in the shower. I had a ground floor room which would have been suitable for people requiring stepless access however access to the bar etc would have required going outside and entering by another door to avoid the 4 or so steps. Towards the end of my stay I had to change rooms and was on the first floor. This room was not quite as big but still just as good.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Thank you for taking the time to post a review of the hotel. We constantly strive to deliver an exceptional guest experience. The team at the Cedars are pleased that you enjoyed your stay with us and we look forward to welcoming you back in the not too distant future.

"One staff member awful!!"

2
User 06/01/2018

I visited the restaurant, it seemed great until I got the food, which was tasty but after using my knife to cut my sons food ( which I have a severe allergy to ) I asked one young girl who worked there if she would mind bringing a fresh one out, as she didn't seem to be busy, she said “you already have a set” this girl was rude and never got me my new cutlery, I will not be returning as long as that young girl (long, blonde) works there.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Dear Mia F. Thank you for your review. I am so sorry that the service we provided did not meet expectations. We do take food allergies very seriously indeed and I wonder if perhaps you could email me at [email protected] or call the hotel in order that we may look into this further? Kind regards

"Christmas Party Night"

5
lynnerobinson, Suffolk 01/01/2018

We run a local business so booked a Christmas party night on 23rd December for staff and their partners and also invited our family and friends - there was 42 of us in total. The tables were set out as we had requested and were nicely done. The function room was decorated and looked really nice. The service we received from Sharon and Angela was exceptional and they kept checking we was happy with everything. The food was bought out piping hot and was absolutely gorgeous. Lots of people from our party commented on how nice the food was. The Chef, Pete done an amazing job. We never had to wait very long at the bar to be served a drink and the lad behind the bar George was extremely polite and helpful. The DJ played really good music and everyone was up dancing. He also played all of our requests. Overall it was a very enjoyable evening and everyone had a fantastic time. Special thanks to Sharon, Angela, Pete, George and the DJ for all their hard work!!

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Thank you so much for taking the time to post a review. The team at the Cedars are delighted to hear how much you and your friends and colleagues enjoyed your Christmas Party night with us. Your comments were passed on and were really appreciated by those you mentioned by name as they continually strive to deliver a fantastic service to all our guests and we look forward to welcoming you to the Cedars Hotel in the future.

"Fabulous Christmas Lunch 2017"

5
Wendy U, Stowmarket, United Kingdom 30/12/2017

This was my first time attending the Cedars for a Christmas Lunch and I was not disappointed, quite the opposite ! The food was delicious and while we were expecting a 3 course lunch we actually had extras : cheese and biscuits, chocolates (seemed handmade) and mince pies with coffee - the first ever time I have had mince pies at a function which were not out of a box ! The pastry was amazing ! Back to the main course - huge amounts of turkey and no dark meat to be seen ! Both of us cleared our plates on each course and didn't need to eat again for the rest of the day. Onto the service : excellent throughout. We had a song to start with (not cringy) which set the atmosphere. The food was served efficiently with no waiting around for plates to be cleared once a course had been finished. There was exactly the right time between courses. There was a senior member of staff who was constantly monitoring service and was available if needed - I even saw him ferrying drinks from the bar to a table for a person with poor mobility ... nice touch. The room was packed (over 80 customers?) and it seemed many were returning ones who knew the routine of the day. We will be amongst that number next year as I have already booked my place ! Well done to all staff concerned who truly offered service with a smile even thought they were having to work on Christmas Day.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Thank you for your wonderful review of the Christmas Day Lunch at the the Cedars Hotel and Restaurant. We are so happy that you had had such a great time and your comments have been passed on to the staff who worked on Christmas Day. We are also extremely pleased that you have booked for next year already but do hope that you will visit us before then.

"Dinner/Dance"

5
lindahales1, England, United Kingdom 23/12/2017

I attended a Christmas Dinner/Dance function last night and after reading some bad reviews wasn't sure what to expect. But no need to worry. Our food was served on time well presented and pipping hot. Service was very good and nothing was too much bother.. Everybody worked hard and helped to make it all a great Christmas party.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Thank you so much for your recent review, and your lovely comments. The team at the Cedars are delighted the Christmas Party night was a success and we look forward to welcoming you to the hotel in the future.

"Christmas works do"

5
739juliej, Caleta de Fuste, Spain 23/12/2017

Saw some bad reviews on trip advisor about The Cedars Stowmarket. Went there last night for a Christmas party. Had a really good time. Food decent. Disco excellent. It's what you make it. Stayed in the hotel for the night. Excellent breakfast. Friendly staff.

Michelle W, Front Office Manager at The Cedars Hotel, responded to this review
Thank you very much for your recent review, your comments are greatly appreciated. The team at the Cedars are delighted to hear how much you enjoyed the Christmas Party and we look forward to welcoming you to the hotel in the future.

"FAWLTY TOWERS WITHOUT THE LAUGHS "

1
ChristopherPattinson, Paderborn 14/12/2017

Very disappointed and cut stay short. Seemed to be short staffed because of Christmas functions. Room very dated and not clean to hotel standards. TV in room did not receive signal and was not fixed when we informed hotel. Did not eat there so cannot comment on catering. Very poor pint of bitter. Needs renovation and management overhaul in my opinion.

Kelly K, Owner at The Cedars Hotel, responded to this review
Thank you for your review. We are very disappointed that your recent stay did not meet your expectations. We would love to speak with your personally to gather some more information about your stay so that we can investigate the matters further. Please could you contact the hotel and ask for me personally so that I can try and restore some faith in our Hotel group. Regards Brian Keane

"Worst Christmas function I have ever been to die to poor effort by hotel and food quality"

1
User 13/12/2017

We recently went to a Christmas party organised by a company at the Cedars Hotel and were expecting it to be of a good standard given that the hotel has recently been bought out and is going through a transition. Our thought process being that this would mean the new owners would be trying very hard to make a good impression - Oh boy how wring we were! The venue was poorly decorated (given it was a Christmas function) so poor that it was non existent. There was absolutely no effort made to impress and the tables and layout were what I would equate to a school dining hall. Luckily (I guess) the disco that dominated the room was OK. We will start with the drinks on the table (pre bought by the company). The table water was in plastic bottles straight from the garage it was probably bought from...the white wine was warm and had to be sent back (not isolated). Food - The food was awful with the melon started tasteless and the soup so thick it could have been used as mortar. The mains were disappointing - Cod (small quantity) and extremely oily and pretty tasteless. The main Christmas choice (Turkey) two small slices, pigs in blankets were off putting as they where almost white in colour and the stuffing mass produced sliced and baseless. The pudding was perhaps the best dish although again fairly poor and the dishes it came in where all different. Service - Again very school dinners with the staff (not all to be fair some where delightful and hard working) just dumping the food on the table with the comment 'heres your pudding..' All in all this was the worst Christmas function (bar the company) that I ever been too and we will not be going again unless there is a significant improvement. The whole night was like something from 1970!

Kelly K, Owner at The Cedars Hotel, responded to this review
Thank you for your recent review. I am very disappointed to read about your experience at a Christmas Party at the Cedars. I would like to speak with you personally to discuss the issues you encountered during your visit. If you could call the hotel directly and ask for myself so that we can discuss the matter further. Regards Brian Keane

"Very tired looking and dated Hotel"

3
Alan H, Lakenheath, United Kingdom 12/12/2017

The Hotel is an old building the staff were very polite and helpful, The food was good, I checked in at 3 pm and went to my room to find the room feeling damp and cold. The heating was off so went to the reception to enquire about the heating and was told by the receptionist that the heating is turned on at 5 pm (it was minus 1 outside) The receptionist wasn't very comfortable with his answer and I suppose my face said it all. The receptionist did offer to boost the heating up straight away and that he did. The old sash widows looks like are only cleaned from the inside and distinctly grubby on the outside

Kelly K, Owner at The Cedars Hotel, responded to this review
Thank you for taking the time to review the Cedars Hotel. I am sorry that your stay did not meet your expectations. We have recently purchased the hotel and have plans to refurbish and remodel the hotel in the not too distant future. We do feel however that our prices currently reflect the good standards that we currently offer. We hope that you will return again in the future where hopefully we can restore some faith that you have lost in the hotel. Regards Brian Keane

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