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Best Western Hotel Staunton Inn, Staunton

4.5/5  - basé sur 999 notations.
92 Rowe Road, 24401-6701, Staunton, United States - See map
Best Western Staunton Inn - Exterior The Best Western Staunton Inn is ideally located in the center of Staunton. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Staunton Inn, situated in the breathtaking Shenandoah Valley, this Staunton, Virginia area hotel features all the amenities and comfort guests have come to expect from the Best Western brand, in addition to affordable rates and a convenient location off I-81. Outside the Best Western Staunton Inn, guests will discover an entire city at their fingertips. From exploring history at the Frontier Culture Museum to scenic drives on the Blue Ridge Parkway and fantastic performances at the American Shakespeare Center, there's something for everyone in Staunton. Shenandoah National Park is also close by for outdoor enthusiasts to enjoy, and Mary Baldwin College is just a short drive away, which makes this hotel perfect for families visiting students and touring campus. Guests of the pet-friendly Best Western Staunton Inn will appreciate each well-appointed guest room, which all come complete with cable satellite television and free high-speed internet access. Rooms on the third and fourth floor have been reserved specifically for guests who are allergic to pets. Please request this room type when making your reservation or at check-in. Many rooms with two double beds face train tracks. You can request rooms on the other side of the hotel. Other amenities at this Staunton hotel also include a complimentary deluxe continental breakfast and an indoor heated swimming pool. Guests can also eat at the Rowe's Family Restaurant and Cracker Barrel® Restaurant - both located adjacent to the Best Western Staunton Inn. Business guests of the Best Western Staunton Inn will also appreciate the hotel's quiet surroundings and close proximity to local businesses, including McQuay International, McKee Foods®, Target Corporation and Hershey® Foods of Virginia. If you are planning to stay at the best and friendliest hotel in Staunton VA, book your stay at the Best Western Staunton Inn today.

Best Western

Hotel Staunton Inn

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Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1004 guest reviews
NOTE ISSUED
Excellent
516
Very Good
324
Average
105
Poor
30
Terrible
29
REFER TO NOTICE
Business Business
59
Couples Couples
368
Family Family
393
Friends getaway Friends getaway
64
Solo travel Solo travel
66
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"A family visit"

4
15/11/2018

I have been to this BW many time and suggested it to my cousin as a place to meet while he traveled through Virginia. We both have a pet, and it's perfect with a grass area out back with easy access out the back door.

"Great stay"

5
12/11/2018

We drove up to Staunton for the weekend. The price point was great. We have stayed in far more expensive hotels with less quality. The rooms and amenities were clean and up to date. The staff was very friendly and willing help.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks for spending the weekend with us in Staunton, VA. I'm glad you had a fun trip and that we were able to help with a relaxing and affordable get-away. I hope you will visit with us again soon.

"Friendly hotel"

5
10/11/2018

We have stayed here seveal times on our trips cross country and have always been warmly welcomed. The rooms are clean and neat, the beds are comfortable and the internet works beautifully. Breakfast is satisfying and the counters are kept clean, an important factor for me.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Patricia, Thanks for coming to see us again. We enjoy when old friends come to see us again. I'm glad you enjoy staying with us and we look forward to your next visit.

"Noisy!"

4
09/11/2018

Clean and decent breakfast. We used a coupon, which was a good deal , but you then stay on the side where the train tracks are. The trains are VERY loud. The front desk should warn folks about the noise. The AC/heating unit in our room was very loud also.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks for staying with us. I'm sorry the trains and HVAC unit disturbed you. I will have maintenance make repairs to the unit immediately. I hope you will stay with us again.

"Pleasantly surprised,"

5
07/11/2018

We were driving to Florida and just needed a place for the night that we could stay with our dog, Found this BW through our GPS and decided to give it a try. Lobby are was very clean and new looking. Check in women was friendly and process was quick. The room was very clean and the shower was great! Water pressure was fantastic which is important to us. Breakfast was the usually buy it looked very fresh. Even the cleaning crew in the morning was extra friendly, Wouldn't hesitate to stay again, matter of fact we will stay on our return !

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks so much for choosing us. I'm glad your GPS sent you in our direction. You comments are very nice and I'm glad you enjoyed so much about your stay. We look forward to your next visit with us.

"Easy Stop-over"

4
31/10/2018

This was a good hotel with very friendly staff. The room was clean and the breakfast was satisfactory (typical hot & cold buffet - waffles, fruit, etc.). The facility was a bit dated, but they are keeping it in good order. Also, there is a very good restaurant featuring home cooking (not a national franchise) adjacent to the motel.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Steve, Thanks for the nice review. I'm glad you enjoyed your visit with us. Good news! Staring next week, we are being on some renovations. We are installing new carpet, bathroom floors, guest room furniture and Queen size beds. I hope you will visit with us again to enjoy our improvements. Gary Purvis VP of Operations Dominion Lodging, Inc.

"I Would Likely Return"

5
15/10/2018

Nicely maintained and well-run older property close to I-81. Hotel was clean and attractive; two ladies waited on me at the front desk. The room was spacious and functional; it seems older hotels in this price range have a bit more space than the newer ones. Anyway, it was hard to find fault with BW. The in-room heater was a bit loud, and the pillows were too hard for my liking. I ended up having a restful night. The breakfast buffet was very simple, but there were enough choices for most customers. I stayed in 3 different hotels on this trip, and Best Western Staunton stood out as the best value.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thank you for sharing your comments concerning your recent stay at the Best Western Staunton Inn. Thank you for choosing us and I;m glad you enjoyed your visit. We do have a great location with easy access to I-81 and I-64. We try to offer a variety of breakfast selections so there is something for everyone. We also try to offer our services at an affordable price. I hope you will stay with us again when traveling through the area. Gary Purvis VP of Operations Dominion Lodging, Inc.

"We had a nice stay"

4
11/10/2018

We stayed for one night while traveling for a family reunion. The room was very clean and the air conditioning was great. The staff was very professional and helpful. We would have no qualms staying here again. The breakfast was nice, and having such a nice selection of fresh fruit was exciting.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Sharon, Thanks for choosing us. I'm glad you enjoyed your visit and our breakfast selections and helpful staff. I hope you will stay with us again when in the Staunton area. Gary Purvis VP of Operations

"Very Nice Overnight Stay"

5
07/10/2018

This Best Western turned out to be a good one...friendly and helpful staff, relatively clean rooms and good morning breakfast. Would stay here again. Easy on and off the interstate. Quick and easy checkin and checkout.

Micah R, Public Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our hotel and staff! We hope you enjoyed your breakfast. Thank you for the comments and recommendation! We hope to merit your continued business in future! We look forward to serving you again!

"Excellent!!!"

5
07/10/2018

Stayed 1 night on 9/29. Comfortable, very clean and a good location for my needs. Several services close by. Breakfast was good, small selection but very good. Seating was tight but we made good. I would recommend and I would stay again.

Micah R, Public Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We hope you enjoyed your breakfast! Sorry the seating was a little bit cramped! The room can hold around 25 people but sometimes everybody all shows up at once! Thank you for your comments about the hotel! We look forward to serving you again!

"Booked for a car cruise"

5
01/10/2018

Great place to stay..very comfortable room and pet friendly !!! Stayed for 2 nights and would definitely stay again if in the area. Convenient to lots of restaurants and the Shenandoah National Park !!!

Micah R, Public Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We're always happy to welcome guests with furry family! We hope you enjoyed your trip in the park! The location does have several great restaurants nearby! Hope you enjoyed your meals! Thank you for your comments! We look forward to serving you again!

"BW Staunton VA"

4
30/09/2018

The Best Western employees were very pleasant. Room was clean, bed was comfortable. Breakfast was okay. I would recommend the BW Staunton, VA location. It was easy on and off from the highway, which is always a plus when traveling.

Micah R, Public Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our hotel and staff! We're glad you enjoyed your stay with us, and hope you enjoyed your meal! Thank you very much for your recommendation! We look forward to serving you again!

"Just Ok"

3
28/09/2018

Great location 5 restaurants close by which is handy. The hotel staff were very nice and professional Breakfast area small and cramped. Room needs updating looked tired fixtures and furniture worn and dated looking. Not what you expect from a 3 star hotel

"Back again and still good."

4
12/09/2018

We have been here a few times in the past and have enjoyed our stay. This time was no different. We had another couple with us and the were happy with the hotel also. Staff is good and friendly. We will be back the next time we are in the area.

Micah R, Public Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! Thank you so much for visiting! We are thrilled that you are one of our loyal guests! We really appreciate your kind comments about our staff and hotel! We look forward to serving you again!

"Excellent and convenient location"

5
07/09/2018

Very nice facility, but like many BW east of the Mississippi, ADA accommodations need to upgraded to include rollin-showers vice tubs . . . anyone confined to a powerchair, wheel chair, or wheeled walker, a tub is not really safe or useable

"Best Western, Staunton, VA"

1
03/09/2018

The hotel was clean and inviting with a friendly staff. The continental breakfast was nice, providing a good selection on protein, carbs, and fats. There were sweets for those with a sugary palette. The pool and pool area was clean and well ordered. The pool itself was heated. The decor of the of hotel was nice as well. I particularly like the statues of the children playing musical instruments. Next door is Mrs. Rowe's restaurant, it was awesome, especially the pies.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
A score of 1 is the very worst score that can be given. When reading your review I was confused as your review was positive. Would hope we could resolve this issue. General Manager

"Wonderful Surprise!"

5
31/08/2018

This place was wonderful! The room was clean, the remote had been cleaned and put in a bag. The breakfast variety was over the top! Beautiful fresh fruit, make your own fresh waffle,pastries,cinnamon bread ,juices, hot chocolate.coffee. the staff was very friendly. We can't say enough about how nice it was. The indoor pool was open reasonable hours. We thought being so close to the highway we would get road noise but not a bit.

Micah R, Public Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We're glad to hear that you enjoyed our breakfast and of course our indoor pool! It's a big hit with our guests! We also thank you for your comments about our staff. We consider it a point of pride to make sure our guests have the best possible experience and we are thrilled that we delivered this to you! We look forward to serving you again!

"It was quiet and easy to find and we have stay there several times"

4
27/08/2018

It was very nice, not as clean as home but comfortable. Breakfast filled you but could have used more seating. Very friendly staff and quick to help if you need anything. We went as a family and we had rooms next to each other.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks for staying with us. I'm glad you enjoyed your stay. I'm sorry our breakfast bar can get a little cramped at peak times. I'm glad our staff was able to help with your needs. We try our best to take care of our guests as soon as we can. I hope you and your family will stay with us again. Thanks for taking the time to review our hotel. We appreciate your comments. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Clean rooms with awesome amenities"

5
23/08/2018

Clean rooms and great amenities. Rooms are comfortable including a desk with 2 chairs. The pool is nice and includes towels. The included breakfast has many choices. The staff is very friendly. My room was spotless

Micah R, Public Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We are thrilled that you enjoyed your stay with us! Thank you for you kind comments about both our staff and our hotel. We're also pleased that you enjoyed our complimentary breakfast and swimming pool! Perhaps next time you stay you'll get a chance to try our brand new coffee maker! We hope you had a pleasant rest of you journey! We look forward to serving you again!

"HIGHLY OVER PRICED PROPERTY!"

2
23/08/2018

Room was small, beds less than average, TV remote didn't work, microwave was a basket case......made more noise than a hammer drill, room was less than average cleanliness, bathroom extremely small, a/c was fair, breakfast room way too small for number of over all guest, insufficient handicap parking. I've stayed in better no name brand!

ponyo1, Guest Relations Manager at Best Western Staunton Inn, responded to this review
I want to apologize that your stay with us was very unsatisfactory and disappointing. Your issues with the remote, cleanliness and microwave will be addressed with the housekeeping staff. Your satisfaction is important to us and we hope that you will give us another chance to offer you a better experience.

"Very pet friendly hotel"

5
17/08/2018

I never realized best western hotels were pet friendly This was a new hotel chain for us and I was pleasantly surprised. Our dog felt welcomed. It just tolerated. The rooms did not smell like dog rooms which was great!

Micah R, Public Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We're thrilled we were able to accommodate you and your furry family! We should inform you that while many Best Western locations are pet friendly, there are some exceptions so should you travel to any other Best Western hotel, you should always check in advance to be sure! But as "fur" the Best Western in Staunton we are proud to be completely Pet Friendly and have no plans of changing! Thank you for your kind comments about our hotel and we hope you enjoyed the rest of your trip! We look forward to serving you again!

"Not worth the cost."

2
14/08/2018

Room was quite outdated and had two DOUBLE beds instead of Queens. AC wasn't on when we got into the room, and it was humid and dank. Two inch strip of dust and dirt around the edges of the carped where the vacuum didn't reach. Yuck. Employees were kind, and beds were comfortable, but it was NOT worth the $115 we paid!

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
We are in the process of renovation this fall. We do not advertise Queen beds as we have doubles and Kings. I am sorry you found the room unsatisfactory as this will be addressed with housekeeping. If you are a Best Western rewards member please let hotel management know at [email protected]

"Great Stay"

5
13/08/2018

I was here for the Staunton music festival and enjoyed my stay at BW. The hotel is conveniently located and the amenities and staff were perfect for me. The expanded breakfast area was very pleasant as was the indoor pool.

Micah R, Public Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We certainly hope you enjoyed yourself at the music festival! Thank you for taking the time to comment and your kind words about our hotel and staff! We're pleased that the hotel breakfast and amenities were to your liking! We look forward to serving you again!

"BW Experiences"

5
12/08/2018

We stayed at five different BW hotels on our trip and each one did not disappoint. The trip was from NY to Florida and a wide variety of locations were visited, and all maintained a high level of comfort and convenience.

Micah R, Public Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We are thrilled to have made such a loyal guest! We greatly appreciate your kind feedback about our chain and the many great experiences you've had! We hope you enjoyed your trip! We look forward to serving you again!

"Update and TLC needed"

3
09/08/2018

Spent a few nights at this hotel. The staff is friendly and happy to assist in any way needed. Hotel is in close proximity to many attractions Staunton has to offer and close to downtown. The room though was tired and in need of some TLC. The bathroom is worn out and drain super slow. Grouting needs some work and cleaning; along with the room carpet.

Micah R, Public Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! Thank you for the comments about our staff and hotel in general! As to your concerns about the room, we are constantly updating and renovating to meet the needs of our guests and we are sorry that the room was not to your liking. Please know that we are always making improvements so we hope that your next visit with us is more agreeable! Please let us know if you have any additional concerns! Thank you for your honest feedback! We look forward to serving you again!

"On the road with BW"

1
08/08/2018

A few times a year I am on the road for a combination of business & pleasure both in the United States and abroad. This summer I have stayed already at five properties south of the Mason Dixon and am scheduled to stay in two stays at the same property in France later in August. I have always looked forward to staying at BW particularly after a loog day of traveling, work or play. It has always been clean, friendly and comfortable. One of the great features in the domestic BW's is the wonderful hot/cold breakfast. Leaving is always an easy process and a pleasure, particularly if my next stop is another BW.

ponyo1, Front Office Manager at Best Western Staunton Inn, responded to this review
Thank you for your response to the review. On the review you gave us all fives and one four. These are really great scores, but I noticed that you gave us a one for overall score. Was there a reason for this? I would truly appreciate knowing if you had a problem with your stay. That is the only way we can make things right for the next guests who come to stay with us. Once again, thank you for the great scores and we hope you will come visit us again.

"staff"

4
08/08/2018

Stayed at this location in July during a long road trip. Had booked at the Comfort Inn but the staff at the front desk was so rude we decided to leave. The Staff here was so welcoming and friendly and extremely helpful. The African American young man was exceptional, sorry I could not remember his name, also all the staff was very accommodating. This is very rare in the hotel business. The room was great and yes, we were told about the train, it was not a problem. The breakfast was sufficient and a treat. Thank you for a good night.

"Very dated"

3
01/08/2018

Not the most comfortable room, very dated (1990's) uncomfortable mattress. Breakfast was sufficient. I've stayed in many BW's, I'm a Diamond member, this one fell below my expectations. At $100 on a weeknight, I expected somewhat better

"Best Best Western yet!"

5
29/07/2018

Best Best Western Yet! Can't beat fresh fruit for breakfast! The staff go over the top to make your stay enjoyable. We will stay here again and again. Didn't get to swim, but the pool is inside and looked inviting.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks for your nice review. I'm glad you enjoyed our breakfast selections. We look forward to your next visit. Make sure to pack your bathing suit! Gary Purvis VP of Operations Dominion Lodging, Inc

"Overnite stay"

5
26/07/2018

I enjoyed every aspect of my stay. I liked that a steakhouse was in walking distance from the motel. I never heard any highway noise or traffic. I heard very little neighbor noise either. The breakfast was pretty good too. First time trying the omelet.

Micah R, Public Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We're thrilled you enjoyed your stay with us! Thank you for your kind comments about our hotel. We hope you enjoyed your meal! We look forward to serving you again in the future!

"Love Staunton,Va"

5
23/07/2018

Best Western in Staunton is always the best (great half way stop over if you're travelling north to south or south to north)--always clean and a cheerful & helpful staff. My husband and I have been travelling the past 15 years and always stop here--and Mrs. Rowe's restaurant next door is a plus!

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks for being a returning guest. We enjoy seeing our North/South friends each year. Thanks for the nice review and I'm glad we are your hotel of choice. We look forward to your next visit. Gary Purvis VP of Operations Dominion Lodging, inc.

"Friendly and Helpful Staff in all departments!"

5
22/07/2018

Nice, clean, quiet and friendly! A pleasant experience! From the reservation made while on the road, great directions to hotel..a great restaurant within walking distance of hotel! Real Roasted Turkey with Stuffing and 2 delicious sides!

"Busy railroad track right below the room"

3
16/07/2018

I was asked at check-in if I had been warned that my room was next to the railroad track. I had not been, but I had to initial on the check-in form that I had been warned--at that very moment which was too late to make an alternate decision. It felt like a set-up!!

Micah R, Public Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We're sorry you felt put upon and that we did not communicate this properly to you! Sometimes specific hotel information isn't known to representatives you might speak with online, even less so for third party bookers such as Expedia, Priceline or Booking.com. That is why we always seek to let you know of any potential issues upon check-in. The part of the document you are meant to initial conveys all this information, including other things such as letting you know that we are smoke-free. The sentence on the document related to the train states, verbatim, "unscheduled train at rear of building." It is not meant to imply that you have signed any sort of rights away or that were notified of these things at any point before check-in and we are sorry if that was not communicated properly to you! The train itself is unfortunately positioned which is why we do try to let folks know at check-in. We're sorry that it disturbed you and we will work to better communicate with our guests exactly what they are signing at check-in. Thank you for bringing this to our attention! We look forward to serving you again!

"Mixed opinions"

3
11/07/2018

Stayed at the hotel on a trip to NJ. Parking was inconvenient as the hotel was making improvements to their entrance. The staff was very friendly and it felt like the hotel was well run. The room was your standard hotel room. It was clean. The bed was comfortable and the TV had ample stations. Unfortunately, we were on the train side ... and at 2230 and 0630 the roar came by! It woke me in the morning. The breakfast was typical ... I had the waffles. Other than the train the stay was good.

Micah R, Public Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We are very sorry that parking was so limited during your stay. Our efforts to constantly stay up-to-date do sometimes inconvenience our guests and we do apologize! Thank your for your kind comments about our staff, we hope they were able to assist you with everything you needed! As far as the train goes, that can be quite unfortunate, which is why we do try to alert guests who will be facing the train side at check-in. I am terribly sorry that it disturbed you. Thank you for leaving such a thorough review of your stay, your feedback really does help us as we seek to constantly improve! We look forward to serving you again!

"Dog Friendly"

5
09/07/2018

Traveling from Pa. to NC, this Best Western not only turned out to be our half-way point, but was Dog Friendly. The hotel is very clean and has an area in the back of the hotel for our dog to do his business and they supply bags and a can for disposal. The hotel has a very nice free breakfast area. The staff were all very cordial. We will be using this Staunton,Va. Best Western hotel in the future.

"OK but not the cleanness"

3
04/07/2018

stayed here for one night on are way back north, friendly staff , staff is helpful . easy check in but room was not the best . main area was ok but bath room was not the cleanest hair under sink, hair around areas of the bath tub. breakfast was well ok , better off going next door to the restaurant . .

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks for staying with us. I'm sorry your room was not as clean as it should have been. I will make no excuse as this is not acceptable and I will have housekeeping make corrections immediately. I will also speak with the Executive Housekeeper to make sure these issues don't get passed by in the future. I hope you will give us another opportunity. Gary Purvis VP of Operations Dominion Lodging, Inc.

"A great hotel in a central location "

5
17/06/2018

My wife and I decided to stay here on our way to New York and this was a great stopover. All of the staff members were friendly and helpful. We paid a fair price here. Our room was big and spacious and clean. The bed was comfortable and the sheets were fresh and clean. The hotel is easily accessible from I-81 at Exit 222. And there are quite a few stores and restaurants in the area. We will definitely stay here again

Micah R, Public Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We greatly appreciate your comments about our hotel and staff! We're thrilled that our rooms met your expectations and are delighted to hear that you will be visiting us again soon! Thank you for your comments about our location, we hope you found everything you were looking for! It will be a pleasure to have you back! We look forward to serving you again!

"A Favorite Destination"

4
15/06/2018

We stay yearly at BW Staunton and always enjoy our stay. Rooms are spacious,clean and comfortable. Staff is friendly and accommodating. Our two cats stay at no charge(which for me is unprecedented). We have never experienced a problem here over the years. We actually welcome the occasional train passing by (no train during this stay). It's a full breakfast if you don't mind microwaving some options. Frankly,I do but a good breakfast is to be had at Mrs Rowe's family restaurant next door. A gas station next to the restaurant is a plus before you jump back on the interstate. Can be a bit pricey but I,ve always felt it is worth the price.

Micah R, Public Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! It's always a pleasure to have a regular back! Thank you for your continued patronage! We really appreciate your comments about our staff and rooms! We are, of course, very pet friendly and are pleased to offer you accommodations for your cats! We completely understand about Mrs. Rowe's - their restaurant is a fan favorite! As far as price, we always do try to price competitively to make sure our customers are getting the best value possible! We look forward to serving you again!

"Pet Friendly and Great Staff"

5
12/06/2018

Stopped at the Best Western Staunton Inn on our return trip from Massachusetts to Florida at the end of vacation. Our main reason for selecting this Hotel was because it is pet friendly. Front Desk Staff were awesome and the Hotel was clean and quiet! A couple of Restaurant options with in walking distance of the hotel was a pleasant surprise. Will definitely consider this hotel on our next trip up Interstate 81.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks for being our guest. We do have a great location just off of I-81 at exit 222, with several restaurants nearby and only a short drive to downtown Staunton. I'm glad your visit was enjoyable and quiet. We enjoy meeting new guests and their pets, and I do hope you will stay with us again when traveling up and down the I-81 corridor. Enjoy your summer! Gary Purvis VP of Operations Dominion Lodging, Inc.

"Nice find off of route 81"

5
11/06/2018

nice little place, pet friendly, clean rooms, quiet surroundings, decent breakfast selections, something there for everyone with very pleasant staff... Al at the front desk was very friendly and helpful with restaurant suggestions and pointing out where the breakfast area was and ice machine

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks so much for staying with us. I'm glad your stay was enjoyable and quiet. I'll give Al a pat on the back for helping with dinner selections. I hope you will visit us again soon! Gary Purvis VP of Operations Dominion Lodging, inc.

"Easy on/off the highway"

3
10/06/2018

Located right off I-81, this hotel is very easy to get to. Gas station across the street is very convenient. We made a quick stop at night, awoke, had the complimentary breakfast, stopped for gas, and hit the road. Very easy. No trains travelled by during our short stay so I'm not sure how disruptive that might be.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks for mentioning our convenient location. We are just off I-81 at exit 222 and only a short distance from I-64 and downtown Staunton. There are several gas stations and restaurants near us, making us an even easier off-on stop. The trains....yes, the trains can be disruptive. It just depends on your luck and how light a sleeper you are. Most people don't even hear them when they do go by. Thanks again for staying with us. I hope you will visit us again soon! Gary Purvis VP of Operations Dominion Lodging, Inc.

"Comfortable Hotel and a Bargain "

5
07/06/2018

Very pleased with our first experience at a Best Western. They have comfortable beds, abundant towels and toiletries, and excellent water pressure. The pool is heated, indoor and well maintained. It is near the front desk which is a plus. The BEST FEATURE IS THE STAFF. Consistency in service is not easy to find and they have it here. They have a standard breakfast with fruit, waffles, meat option and continental fair. Coffee, cider, teas, hot chocolate are available in the lobby all day. Microfridge and direct TV in the rooms. I have seen the same over all quality at high dollar chain hotels and I have seen high dollar hotels that pale in comparison.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks so much for your nice review. It is a pleasure serving you as your first experience at a Best Western. I'm so pleased you enjoyed your visit, from the comfortable beds, extra towels, water pressure, indoor pool and our breakfast selections. It seems like we had all you desired. Thanks again for staying with us and I hope you will visit us and other Best Westerns soon. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Good Spot to Stop while travelling"

4
04/06/2018

This was the half way point of a recent trip. We were travelling with our show dog and had a pet room. It was clean although it seemed to be damp (could have been the fact that it had rained for a number of days prior to our visit). Beautiful old town and the hotel was very convenient to the interstate.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks for staying with us. I'm so glad you and your show dog enjoyed your visit. Staunton is a fun old town to explore. Come and spend a day or two walking around downtown. Thanks for traveling! Gary Purvis VP of Operations Dominion Lodging, Inc.

"Who builds a hotel that close to train tracks? We should have done more homework"

3
31/05/2018

I can't even say that "you get what you pay for"...because, the price was way too high for this room. Really, who builds a hotel that close to train tracks? Yes, we agreed to staying in a track side room - not really understanding how close they were to the room...and how often those trains pass through... The hotel seemed well maintained, the room was clean and reasonably well maintained. There was a breakfast offered, but we left too early to have some. We were able to fill up the travel mugs and take some fruit with us...so, that was good. But, we had a safe night in a clean room...that's the most important thing. The lesson here is to ask a few more questions...

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks for staying with us. I'm sorry you didn't enjoy your night's rest. When the hotel was built, the railroad tracks had been closed for quite some time and we were told they would not be used. Several years later, the railroad changed their mind and opened the tracks back up to freight train travel. The freight trains do not run on a schedule, so we have no idea when or if a train will pass. I know it is frustrating for our guests and we do the best we can to inform everyone before hand. I'm glad other parts of your visit were enjoyable. I hope you will give us another opportunity. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Excellent service"

5
31/05/2018

The hotel was well maintained and a great value. The service of the staff was the best I have experienced in some time. The pool and breakfast were highlights. Great place to stay with kids. Will definitely stay here again!

Micah R, Public Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your kind comments about our hotel and staff! We're glad that you and your kids enjoyed out indoor pool! We hope you had a safe rest of your trip! We look forward to serving you again!

"Not Fun"

1
30/05/2018

To make a long story (night) short, the tub did not drain and the hotel had no means to rectify the situation. Furthermore, the air conditioning was extremely noisy making for a long, sleepless night. When we checked out I mentioned our difficulties and was met with a shrug of the shoulders.

ponyo1, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for responding to the survey regarding your stay at our property. I want to apologize that your stay was not as it should have been and assure you that the problems you incurred with the bathtub and the noisy air conditioning will be addressed with the staff. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"WiFi did not work:("

2
30/05/2018

We had a room at the very end of the hallway. WiFi did not work for us. We suspected it was because we were too far from the lobby or wherever the router/modem was. I called the front desk and was told by the attendant that the signal is working fine, he'd put a call in to their provider and our wifi not working did not have anything to do with the distance of our room. It worked fine the following morning while we were in the breakfast area...which was small so try to get there early. Room and bathroom was clean but definitely looked old. No odd smells. Stayed for 1 night in March 2018.

ponyo1, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for relaying your problems to us during your recent stay at our hotel. I want to apologize that you had a problem with the internet and assure you that it will be addressed. The distance of your room from the lobby should have nothing to do with your internet reception. We hope that you will come back and stay with us again if you are ever in the area.

"Disappointed"

1
30/05/2018

Room had a Bad odor & Not very clean ... bathroom tub was not clean looking at it ! it filled up with water as you took a shower and the night manager was rude on May 21 2018 to me , will never go back !!!

ponyo1, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Please accept my sincerest apology for the problems you incurred while a guest at our hotel. I assure you that everything you have mentioned in your comments will be addressed with the appropriate staff. I also want to assure that we do not take any guest's complaints lightly and we do our best to see that these kinds of issues are taken care of immediately. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"No complaints at all."

5
21/05/2018

We were traveling with our dog and sometimes it is difficult to find a nice hotel. When I called for a reservation I was pleased that there was no additional charge for my dog. The staff at the front desk were very nice and gave my pet some treats.Our room was very clean and the bed had a white cover which I am sure is changed between guests. I much prefer that to a bedspread which is probably not cleaned as often. The breakfast was good and had fresh blueberries, raspberries and blackberries which isn't common. I will definitely stay again.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks for the nice review. I am pleased you and your pet enjoyed our hotel. Thanks for the kind words about the room cleanliness, friendly staff, comfortable bed and fresh breakfast selections. We look forward to your next visit. Gary Purvis VP of Operations Dominion Lodging, Inc.

"A happy return"

5
19/05/2018

A second pleasant stay at this hotel. Everything quite nice. Mrs. Rowe's restaurant next door is a good choice after a long time on the road. There were dogs and children about, but it wasn't any bother to us. Everyone, including fellow travelers, was friendly and polite. Will return.

Micah R, Public Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western. Welcome back! We greatly appreciate your comments about our hotel! We're very pleased that you enjoyed your stay with us! . We look forward to serving you again!

"Good stay in Virginia Wine area"

4
16/05/2018

Spent 2 night her while wine tasting at the many wineries east of Staunton. Hotel was well located and room was nice. Free internet was quick and uninterrupted. Wife used indoor pool and said it was fine. Breakfast a bit basic but overall okay. Would stay here again if in the area.

Micah R, Public Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western. We greatly appreciate your comments about our hotel and staff! We're glad you enjoyed our amenities and our breakfast service! We look forward to serving you again!

"Nice Hotel"

4
16/05/2018

This property is usual Best Western fare...which in my opinion means it's a step ahead of a lot of hotel chains you find off the interstates. The rooms are nicely appointed with sufficient and easy to reach outlets, refrigerator, and microwave. They're clean. The hotel has got a nice indoor pool area and its breakfast has a nice variety of eats: typical hotel breakfast stuff, but some nice additions like cubed cheeses. There's a restaurant next door that's pretty good too. Staff very friendly and helpful. The one negative to report is that the hotel backs up to railroad tracks, and yes, there is a freight train that can go through during the night. It did while I was there. You will hear it, but it's not obnoxious...nor is it very long in duration.

Micah R, Public Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western. We greatly appreciate your comments about our hotel and staff! We're sorry about the train tracks, it's a bit unfortunately placed, and we hope it didn't disturb you too much. We look forward to serving you again!

"Everything was just fine."

5
11/05/2018

Room was nice and clean. Staff was courteous. Breakfast was fine. Everything was nice and quiet. It is right beside a very good restaurant, Mrs. Rowe's. It is open for lunch and dinner and is an old establishment.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks for the nice review. I am happy to hear your visit with us was nice and quiet. I hope you enjoyed your meal at Mrs. Rowe's. Please visit us again. Gary Purvis VP of Operations Dominion Lodging, Inc.

"freindly and comfortable stay"

5
03/05/2018

clean, reasonably priced hotel with very good breakfast and many nearby amenities ( Restaurants, attractions and Walmart). Train tracks in back of hotel not a concern as trains run infrequent and not at noght.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks for staying with us and for your review. I'm pleased to see you stay was enjoyable. To clarify, the trains can and do sometimes run at night. The railroad tracks behind us are now used for freight trains and they are not on a schedule, so we have no idea when or if they will pass by. Thanks again for choosing us! Gary Purvis VP of Operations

"Frequent Guest"

4
02/05/2018

I've used this hotel several times traveling the I-81 corridor, and find it to be a good value for the price. It is always clean and quiet. As a bonus, they accept pets, although the pet rooms are on the backside nearest the (active) railroad. Considering other hotel options along the interstate, this is a good choice.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks for choosing us and for your nice comments. It is always a pleasure for us to serve our guest's pets. After all, they are family too. Thanks again for your patronage and I hope you will visit us again soon. Gary Purvis VP of Operations

"Surprisingly nice stay; no extra fee for dogs"

5
01/05/2018

My mother and I stayed in this hotel on our trip up the coast. We chose it because it was close to the route, had nearby restaurants and fuel, and accepted pets with no extra fee. We were not expecting too much, but this was a very nice hotel with super friendly staff and a very good restaurant right next door (Mrs. Rowe's) that we were able to walk to. It also had a few shops nearby that looked cute and interesting, though were regrettably closed when we were there on a Sunday afternoon/evening. The hotel sports a surprisingly nice indoor pool, clean, comfortable rooms, and is quiet despite being near the highway. We had a room far down the first floor corridor from ice, elevators or much foot traffic, and it was very quiet. The dog walking area was right outside our room, and around the corner of the building, which was very convenient. The breakfast was very good and staff was extremely friendly and helpful. We would absolutely stay here again.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks so much for being our guest and for the nice, detailed review. It is always a pleasure having our four-legged family members as guests. I really appreciate your comments and look forward to you visiting us again. Safe travels! Gary Purvis VP of Operations

"Great experience..."

5
01/05/2018

We had a great weekend stay in Staunton, Fri thru Mon. The Best Western was better than I expected it would be. I knew it was an older property so I wasn't going to be surprised if there were problems with the room. I was pleasantly surprised to find a very clean room and a well maintained property! The only downside here was the breakfast area is a little small, but that wasn't even that bothersome.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks for staying with us and for sharing your comments. I'm pleased your stay was enjoyable. We recently added on to our breakfast area, but it seems you can never build that area large enough. Thanks again for being our guest. Please visit us again soon. Gary Purvis VP of Operations

"not impressed"

2
29/04/2018

2 night stay. First morning internet was down all morning. When we returned at 9PM that evening for our second night, we found the room WAS NOT SERVICED/CLEANED AT ALL!!!! No one had even eneterd the room. It was exactly as we left. Never have I had that happen in any hotel.

"Train!"

2
20/04/2018

If you choose this hotel, do not book online! You need to make sure you get a room in front. We were asked when we got here if we knew our room faced train tracks. We did not. We were also told there was no schedule but they run whenever. Well one went by and it sounded like it was going through our room! Made me wish I'd booked the comfort inn that was across the street! I don't know how others gave it a better rating. The room is ok. There is an indoor pool.

ponyo1, General Manager at Best Western Staunton Inn, responded to this review
Thank you for your comments regarding your recent stay at our hotel. I apologize that you were not told about the train track when you made your reservation. In the future if you decide to stay with us again, please call the hotel directly to make your reservation. We will be more than happy to reserve you a room on the opposite side of the hotel if it is available. If there are none available, we will let you know at the time you are making your reservation and you will be able to make the decision whether to stay or not. Once again please accept my sincerest apology.

"Good value for money"

4
17/04/2018

Great place to stay. Friendly staff, several options for eating close by. Quiet area and close to interstate for travelling. Great breakfast selection and although they had had issues the day before with the internet, it worked fine during our stay.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your kind comments about our staff and hotel! We're glad you enjoyed your breakfast with us! We are also pleased to hear that you didn't experience any network interruptions with us during your stay! We look forward to serving you again!

"great stay"

4
12/04/2018

all was fine except the ice machine was only on the 1st floor and we had to keep going downstairs for ice. the breakfast was great and I didn't try the pool but at least it was inside and could be used without a crowd.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about the hotel! We're sorry the ice machine placement was inconvenient. We actually have two machines, one on the ground floor and one on the third floor, but all the same we are sorry that you had to make multiple trips. We hope you enjoyed the rest of your stay! We look forward to serving you again!

"Haven from a Storm"

4
04/04/2018

Arrived from Charlotte, NC about 3PM just before the arrival of a snow storm. Booked through Priceline great price for $51 including breakfast plus tax. Staff were great. Had trouble with the wi-fi and desk staff called the support people and got it going after about an hour on the phone. We had the train siding view. Many freight cars going by. Excellent breakfast. Dug my car out of about 8 inched of snow and headed back to Canada, we export snow. Great staff

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your kind comments about our hotel and staff! We're glad we were able to get you out of the cold. Sorry that there were some disturbances during you're stay, but we are pleased that you generally seem to have enjoyed your experience! We look forward to serving you again.

"Solid Choice."

4
04/04/2018

A decent choice in the middle ground between $50 a night low budget and $130 a night higher budget hotels. The room was clean and a middling size. The glass elevator is cool. Pros Clean Easy to get to Staff Cool pool at the front. Comfy beds Con Free breakfast was a bit weak

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your kind comments about our hotel and staff! We're sorry the breakfast wasn't quite up to your expectations but we are pleased that you enjoyed everything else! We look forward to serving you again.

"Very Satisfied"

5
28/03/2018

We will stay here every time we come this way. Easy access from Interstate 81 from either direction,comfortable beds, very clean, including bathrooms. Breakfast is included and doesn't feel like continental. And, there's flavored creamers!

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your kind comments about our hotel! We're glad you enjoyed the breakfast, we always try to go above and beyond here! We look forward to serving you again.

"Staunton is a Lovely Place to Visit"

4
27/03/2018

The hotel is nice. Our room was clean and a nice size. We appreciated the number of lights and brightness of the bulbs. The breakfast was sufficient and had a nice variety of items. Make sure to ask for the quiet side. The rooms at the back of the building are along a train track and the trains do run.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your kind comments about our hotel and staff! We're sorry the train disturbed you! It is unfortunate and we do try to make sure guests are at least aware of it! We look forward to serving you again.

"Nice place"

5
27/03/2018

This hotel is very nice. Our room was clean and although we had a room on the train side, it didn't wake me up once. I sleep great on the comfortable bed and didn't have any issues as far as the shower goes. I didn't eat at the breakfast but I did take a look at it and it had your standard fare. Overall a great stay and a great hotel. I would stay again.

"Best Western, Best Service"

5
23/03/2018

From the moment we walked in the door we felt welcomed and treated with genuine customer care. Tammy was friendly, efficient and knowledgeable about services in the area. The room was pretty standard for BW, the location was totally convenient off the highway, and the wifi service was better than most hotels we have experienced. Makes me glad to be a Best Western Member!

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We greatly appreciate your kind comments about our hotel and staff! We are pleased that you enjoyed your stay with us! We try to make sure our staff can always direct you to any local attractions and hotspots and we're thrilled that Tammy was able to assist you! We look forward to serving you again!

"One night stay"

4
18/03/2018

The hotel needs some updates, our door was hard to open and the bathroom needed a new tub. Other than that we didn't have any bug issues, the beds and linens were clean and The room itself was clean as well. The bed was a little too firm for me, but it was good enough for one night and the staff were friendly also.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your kind comments about our staff and hotel! We are constantly making renovations and repairs as needed based on guest concerns and we will make certain the issues you brought up are addressed! Thank you for letting us know! If there is anything else you can think of that would improve any future stays, please don't hesitate to let us know! We look forward to serving you again!

"Good place to stay"

4
17/03/2018

The BW Staunton provided a superior room at a very competitive price. The location is good, convenient from downtown Staunton (just across the interstate) and the facilities and overall condition of the property is above average. Having a family restaurant next door is a plus, even though our meal there was not as good as we had hoped based on other reviews.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We're pleased that you enjoyed your stay with us, and we greatly appreciate your kind words about our hotel! We're sorry to hear your meal at Mrs. Rowe's wasn't to your liking, but if you find your way out here again we will be pleased to offer you a coupon to a local steakhouse! Just ask the clerk at check-in! We look forward to serving you again!

"Great Hotel"

5
14/03/2018

We got stuck in a snow storm Mach 2018 headed south pulled off I 81 with 6 inches on the interstate no problem room at 9 am in the morning with our dog . Great friendly people always a smile on every ones face and how can we help A great thank you to a great staff.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We are happy that we were able to help you during the inclement weather! Thank you for your kind words about our hotel and staff! We look forward to serving you again!

"Clean Hotel/Helpful Desk Cleark"

3
03/03/2018

I would have given this hotel a much better rating but we were not informed that the hotel is beside one of the busiest railroad tracks in Virginia. The trains haul coal and if you are on the back side of the hotel it is very noisy. We even had to sign a disclaimer with the hotel clerk that our room was on the back side near the tracks. Not a good way to start a stay at a hotel. On the positive side the clerk was helpful and the rooms were updated and clean. They also furnish a toy duck with your room. If you book this hotel, be sure and ask for a room on the front side away from the tracks.

"Great place for a midweek weekend!"

5
25/02/2018

I had to be in Harrisonburg for a consultation, and decided to spend a couple of extra days in the central valley area. I Invited a friend/neighbor to go with me. Best Western is right next door to a restaurant which is known statewide for its delicious food, and the location is just a short drive from the attractions we wanted to see -- the Frontier Culture Museum and the Woodrow Wilson birthplace and library. The room was exactly what and where we wanted it to be. Prices were reasonable, not shocking, and the breakfast offering, from the cheerful room to the fresh berries and wide variety of goodies -- was pleasant and satisfyng. We found it lovely, clean, fresh and comfortable. Everything we used was in working order -- the TV was not mysterious or confusing, and the beds were welcoming. The staff were friendly, cordial people who made us feel at home -- or better. Although I didn't use it, this time, there's also the cutest pool I've ever seen. The "rubber ducky" reminded me of the little terracotta donkey offered by the San Luca hotel in Tuscany. (where terracotta is probably less expensive than platic.) Nice touch!

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks so much for your nice review. We do have a great location for visiting the Staunton area. We have a very easy access to I-81/I-64 and we're just a short drive to downtown Staunton and surrounding attractions. There are several restaurants nearby as well. I'm pleased your stay was enjoyable and I do hope you will return and enjoy everything Staunton has to offer. Thanks again for staying with us! Gary Purvis VP of Operations Dominion Lodging, Inc.

"Dirty don't recommend"

1
11/02/2018

Our room was dirty smelt of wet dog. The front desk did try to get rid of smell but spraying part odor eliminator spray which helped for a bit the carpet in the room looked like it had not been vacuumed in awile

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for your comments regarding your stay at our hotel. On behalf of the entire hotel staff, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using your feedback to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again.

"We were very pleasantly surprised by this hotel"

5
04/02/2018

We spent three nights at this hotel. Our room was very comfortable and the breakfast was better than most. What really impressed us was the extra care the staff took to respond to our needs/ requests. For example: we requested an extra chair so that we could both sit up to read (my husband) and work on embroidery (me). They found one promptly. One charming touch: we were greeted by a small yellow rubber duck on the edge of the bathtub.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We're thrilled that you enjoyed your stay and that we were able to meet your expectations! Thank you so much for the kind comments about our staff and hotel! The rubber duck is a favorite of our guests and we are glad you enjoyed it! We hope you had a great rest of your journey! We look forward to serving you again!

"a nice surprise"

5
27/01/2018

Its always nice when you find a road side "chain hotel" that has stepped outside the box! And this one has!!! Neat and tidy on the outside as well as the inside. Staff is exemplary, friendly, attentive and helpful, good dinner recommendation and offer of discount coupon once we had decided. Dog friendly! Room was quite nice and comfortable. Great breakfast, fresh berries in January!!! We'll plan next years trip to stay here coming and going!

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We greatly appreciate your comments about our hotel and staff! We always try to go above and beyond our guest expectations and we are pleased that you agree! We hope you enjoyed your meal and had a safe rest of your journey! We look forward to serving you again!

"Just OK"

3
25/01/2018

Great person at reception. Bed shook each time my partner moved or sat on the bed. AC worked well. No desk - just a table and could not find a TV guide anywhere in the room. Nifty long cabinet that included the TV but other furnishings were sparse; for the price I expected more. Internet wasn't the best. Breakfast is continental with a few pre-packaged omelet and breakfast sandwiches to microwave. They offered chocolate milk (both nonfat and low fat which is unusual), cereal in boxes and plenty of yogurt choices (no greek style though). I also liked the variety of coffee creamers. Oatmeal was instant in package or in cups and they had the ubiquitous waffle maker. It was enough to get you going though. I may not pick this hotel next time as there are many other choices along this part of I-81. I did like the little rubber ducky at the tub though.

"Very good accomodations"

5
13/01/2018

Have stayed in this Best Western many time during the past 14 years and find it to be a true value and very comfortable accommodation. Easy access to Interstate 81 and very well located. Staff is very helpful and personable..

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We are thrilled that you are a regular guest of ours! We're always happy to see a familiar face! Thank you so much for your kind words about our hotel and staff! We look forward to serving you again!

"nice pit stop while driving though"

4
12/01/2018

Actually checked reviews on trip advisor and picked this spot. Friendly accommodating check in....clean room. Very Restful night after a long day of cancelled flights and driving. Got some fresh fruit in the morning with oatmeal. Good reasonable rate too.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We're sorry to hear that your trip to us was so eventful, but we are happy that we were able to help! We try to offer competitive pricing and a great value and we are glad that you agree! Thank you for the kind words about our breakfast, we hope you enjoyed the meal! We also hope you enjoyed the rest of your trip! We look forward to serving you again!

"satified"

5
11/01/2018

we have stayed here many times travelling to FL. Always find a great staff, nice room with breakfast and paper in morning. Located right off interstate which makes it easy to find. We usually get take out but there are eating options nearby.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We're thrilled that you're a regular of ours! Thank you so much for your kind words about our hotel and staff! We hope you enjoyed your meal! We look forward to serving you again!

"Great surprise"

5
08/01/2018

We arrived- cold and tired. It had been a long drive with the snow and ice that had been part of the Grayson east coast storm. Everyone was friend and helpful. The accepted our Service Dog with no questions or problems. Everthing was clean and ready for us.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We're sorry that you had such a rough time getting to us! We are happy that we were able to help you out! "Furry family" is something we are always willing to accept! I certainly hope the rest of your trip was more pleasant! We look forward to serving you again!

"Great pet friendly place"

5
06/01/2018

We needed a pet friendly property and this one was great. Everything was just fine and staff most helpful. We will definitely stay here again whenever we are on this route. Very handy to I-81, an easy on and off.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We are always happy to help guests with "furry family"! We are glad that you enjoyed your stay with us! Thank you for your kind words! We look forward to serving you again!

"Convenient and comfortable"

4
04/01/2018

We stayed here on our way back to New England, because we've stayed before, and also because this is convenient to 81. There's also a great little family restaurant next door (see review), Mrs. Rowe's. This is your typical Best Western, but a bit nicer than most. Friendly staff, clean rooms and shared spaces. Breakfast is free, but small (we headed out early because of that), and the rooms were quiet. There is a nearby train, but it wasn't loud or bothersome. Would definitely stay again.

"Clean, Comfortable and Well Priced"

5
03/01/2018

My family and I stay at this hotel at least once a year when visiting family in Staunton. Very comfortable and everything is always in working order. My daughter's favorite is the pool! It's clean and warm. A bonus are the lovely doggies that are around as it's dog friendly hotel.

"Pleasantly surprised"

4
30/12/2017

Quiet, comfortable and staffed with attentive people. The little rubber ducks are a whimsical surprise. The breakfast was perfect: plenty of fresh fruit and protein choices. I didn't know the hotel was pet-friendly. Next time we'll bring our little dog.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks for staying with us. Pets are always welcome with us and make sure to ask for your pet goody bag at check-in. I'm glad you enjoyed our breakfast with fresh fruit. We try to offer some healthy options along with the usual breakfast fair. We look forward to your next visit. Gary Purvis VP of Operations Dominion Lodging, Inc.

"A Great Place to Stay"

5
30/12/2017

This is our favorite place to stay when we travel to western North Carolina from central New Jersey. We travel with our dog and this is a very nice and pet friendly hotel. We also like Mrs. Rowe's Restaurant adjacent to the hotel.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks for being a loyal guest of the Best Western Staunton Inn. It is nice to have our regular guests return. Pets are always welcome with us and Mrs. Rowe's serves up a scrumptious meal. We look forward to your next visit. Safe travels! Gary Purvis VP of Operations Dominion Lodging, Inc.

"Staunton Best Western"

3
29/12/2017

Would not stay here again. Only high point is it was pet friendly. Misplaced my reservation and put me in under someone's else's name. Thus when wanted receipt at check out they could not find me. Check out to 10 minutes. Breakfast items not diverse or fresh. Rooms need upgrading. will stay at a LaQuinta next time.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
I'm sorry to hear your stay was not up to standards. I don't have an explanation for the mix up at check-in/check-out, but I will look into the matter to see how we failed. We are currently in the process of remodeling the guess rooms and have recently completed an entire floor of new bedding. We plan to finish the building with new beds by spring or early summer. I hope you will give us another opportunity. Thanks for traveling. Gary Purvis VP of Operations Dominion Lodging, Inc.

"About what you'd expect, except..."

3
19/12/2017

This is about what you expect from a Best Western right off the interstate. Room is ok. Air conditioner loud. Slight odor. Not real comfortable, but then ok for a night's stay. EXCEPT for the bed. Not comfortable, Pillows like a ball. Decent breakfast with lots of choices. Get what you pay for, I guess.

"Very Nice Hotel"

5
17/12/2017

Although the price was more than I prefer to spend for a night when traveling through this hotel did not disappoint and was worth the extra cost. The room was large, clean, and comfortable- complete with a rubber ducky in the bathroom which you are welcome to take home with you. Breakfast was a notch above the usual chain hotel fare and very satisfying. There were several low carb and/or gluten free selections available. The hotel does have train tracks directly behind it and guests were told this upon check-in. I was on the back side and although there was chatter at breakfast about the train rolling through at 2am I never heard it. If you are a light sleeper ask for a room on the front side away from the train tracks.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! The train can be a bit inconvenient but we are pleased that it did not disturb you! We are also glad that you enjoyed your souvenir and our full breakfast! We take a great deal of pride in giving our guests the most satisfying experience possible and we hope we have done so! We look forward to serving you again!

"another good experience at Best Western"

5
15/12/2017

My husband and I stayed one night at the Best Western in Staunton VA. The room that we were initially assigned had a strong odor. The previous guest must have smoked in the room, and we always request a non-smoking room. The manager recognized the problem and immediately gave us another room. We were pleased at how quickly the problem was solved .

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We are sorry that your first room didn't work out, but we are happy that we were able to resolve your matter efficiently! Guest comfort is job one for us and we are pleased that you were happy with the resolution! Thank you for sharing your positive experience! We look forward to serving you again!

"shop around"

3
10/12/2017

Outdated and mismatched. Not ideal conditions for working. No desk or desk chair. Did not offer information on WIFI services, including password. Bed was average, but not very comfortable. Appeared to be clean, except tub. Staff was friendly. I did get there late evening, left early morning.

"Clean, conveniently located, comfortable bed...a good choice for us, but nothing special."

3
09/12/2017

RIght off the highway and the rate was decent, so this was a good pick for us. It's a pretty basic motel with the usual facilities....our second floor room was comfortable and clean..so we have no complaints.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks for your review and for being our guest. Our location is great, with easy access to I-81 and just a short distance from I-64. I hope you will visit us again when traveling through. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"On the way to Hershey, Pa"

5
07/12/2017

I stay at this Best Western at least twice a year on the way to Hershey, Pa. The folks are super friendly and the breakfast there is great. it is also right next door to Mrs. Rowe's - a great restaurant that I have stopped by for the past 20 years. I highly recommend this Best Western!

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We greatly appreciate your comments and are thrilled that you are a regular guest! Folks like you are what make the industry so great and we thank you for being a loyal customer! We also appreciate your comments about the breakfast and staff! We look forward to serving you again!

"Nice place to rest off interstate 81"

5
28/11/2017

Hotel staff was great, the customer service was very nice. Breakfast was till 10 AM which was nice for all those late sleepers.Rubber ducks are a great idea to make the customer feel good and to start a conversation with the staff. Bed was comfortable and all the amenities worked great. Nice to find a great place to sleep after being on the road all day with friendly staff and at a good price. Thanks.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our hotel and staff! We are pleased that we have earned a recommendation from you! We're glad that you liked our little souvenir rubber ducks! They are quite the little piece of memorabilia! We're also pleased that you enjoyed our breakfast! We look forward to serving you again!

"excellent stay"

5
27/11/2017

we enjoy this hotel very much the staff is very helpful and the rooms are very cllean the beds are very comfortable the restaurants are very close to hotel we always have a excellent stay at this hotel al close to high way

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our hotel and staff! We are pleased that we have earned a recommendation from you! We are glad that you enjoyed your stay! We look forward to serving you again!

"As Usual Great Stay in Staunton, Va Best Western"

5
24/11/2017

My husband and I have traveled north in the Spring ~ south in the Winter for a number of years.. we've always found the Staff, at the Staunton, Va. BW to be most helpful with making reservations /Checking in and out. Always most interested in your comfort and wanting you to be pleased at the end of your stay..

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our hotel and staff! We are pleased that we have earned a recommendation from you! We try our best to make sure every customer feels at home and we are thrilled that you agree! We look forward to serving you again!

"We Always Stop Here"

4
22/11/2017

We drive back and forth from FL to NH, and we stay at the Best Western Staunton. The location is great, they are pet friendly, and the rooms are nice. Mrs Rowe's restaurant is across the parking lot. The staff are friendly, making it a great stop.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our hotel and staff! We are pleased that we have earned a recommendation from you! We are always happy to have guest with their furry family and are pleased that his was convenient for you! We look forward to serving you again!

"My Father.s 90 th Birthday"

4
20/11/2017

Hotel is dated but very clean. Beds are not very comfortable but the rooms are okay. The staff is superb from the front desk to the housekeeping staff. They really make you feel welcome and handle all of your needs. I highly recommend this hotel.

"NOTHING SPECIAL"

3
17/11/2017

There was one customer being checked in at the front desk when we arrived. The clerk was extremely pleasant, but painfully slow; she may have been a trainee. There was another clerk, but he never offered to check me in. She asked if I wanted Express Checkout and said the bill would be slipped under our door at approximately 4:00AM; I accepted the offer. There was neither electrical outlet nor chair at the desk/table. There was an obnoxious odor in the elevator. We did not get our bill under the door and had to get one the old fashioned way.

"Way over priced"

3
16/11/2017

The room was average and typical for a standard Best Western hotel but the price was as much as a BW-Plus hotel. If I had the energy to drive another half-hour to Lexington,VA, it would have cost $30 less for the same accommodations and I would have been much happier.

"Great place to stay!"

5
13/11/2017

Cozy and peaceful! We will be back! The breakfast had something for everyone to enjoy. The staff was extremely helpful and was able to answer any questions I may have had. The rooms were clean and kept up to date.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks for being our guest and for sharing your comments. We try to offer a large selection of breakfast items to suite everyone. I'm glad you enjoyed your stay and I will pass on your nice comments to the staff. Please visit us again when in the Staunton area. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Best Western is the best"

5
13/11/2017

Best Western is the best for comfort. value, cleanliness and friendly. The staff in every Best Western we stayed in were GREAT!!! From the front desk staff to the breakfast staff, to the room attendants were great!!!!! Thanks to contributing to great and memorable vacations or weekend visits!!!

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thank you for staying with us in Staunton and for being loyal Best Western guests. I'm pleased you enjoyed your stay and our staff was most helpful. I hope you will visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Lucky find!"

5
13/11/2017

Traveling home from Florida we always stay at the BW in Roanoke Virginia. For some reason it was fully booked on a Thursday night. We drove an extra hour to Staunton and I'm glad we did. This BW was great. Clean....most importantly. Their breakfast was far superior to any other BW we've stayed at. Everything was perfect!

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks so much for driving the extra hour just to get to us. I know there were many hotels you drove by, but your loyalty to the Best Western Brand is unmatched. Thank you so much. I'm pleased you enjoyed your stay and our breakfast bar selections. I hope you will visit us again when driving the I-81 corridor of Virginia. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

" Nice Place!"

4
11/11/2017

We have stayed here before and it was good so we returned. It is modern, clean and has a comfortable bed. Breakfast is Ok, but I am not crazy about this type of breakfast (help yourself) buffet. It is always confusing to me. It is adequate and while you are traveling, it works. But, I would pay extra to go to a restaurant within the hotel and have table service with a menu. However, most places are like this hotel and it is a good deal and hits the spot! The staff are pleasant and welcoming. It is within walking distance to three restaurants. We will probably stay again on our way through because it is a nice hotel.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thank you for being a returning guest to the Best Western Staunton. We enjoy hearing from our loyal guests. I'm glad our breakfast selections fit your needs, although I can understand the desire for table service. I do hope you will visit us again when passing through the Staunton area. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Pleasant stay"

4
09/11/2017

We were traveling and this was a great stop over for a night. It's close to I-81 and has easy access to get on and off. The room was clean, very comfortable and the price was right. The breakfast was the usual and offered a nice variety. We'll be back when we travel!

"Best Western guest review"

4
09/11/2017

Best Western is our choice of hotels when we travel. We have stayed in BW on the east coast from SC to Pennsylvania. Also in Arizona. The service was and is always very good. Their breakfast buffet has a good assortment of juices, cereals, toast, muffins and waffles and fresh fruit. Also eggs and sausage. I don't think you would go hungry with those choices. The rooms are clean and nicely decorated. The only thing I was not happy with was the bed pillows. The bed pillows were too firm for me.

"On the way home"

4
09/11/2017

Excellent customer service...very clean and fresh coffee when we arrived...Room was comfy..older but nice...very easy to find and a nice restaurant next door..The breakfast was ok.. needed a little work..

"Great place to stay"

5
08/11/2017

We try to make it to Staunton on our trek to Florida for the winter. BW offers a calm and restful environment to relax after a day of traffic on the road. And having a Cracker Barrel restaurant just up the hill is an added bonus for us. Home style cooked meal is appreciated.

"excellant"

5
05/11/2017

we have stayed at this hotel quite a few times over the years and it is always clean and friendly. the also serve a wonderful breakfast easy access from the highway gas station and restaurants close by

"Comfortable stay, good breakfast"

5
31/10/2017

We stayed one night at the BW Staunton, checking in late and leaving early, so our experience was limited. Check-in was easy and the staff were helpful. The room was clean and spacious enough for our needs. WiFi was good and the breakfast was excellent, with good fresh fruit.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our hotel and staff! We're glad that you enjoyed our breakfast selection! We hope you enjoyed the rest of your trip! We look forward to serving you again!

"Staunton Inn Best Western"

4
30/10/2017

Very comfortable stay at the Staunton Inn in Staunton, VA. This was a pretty good location for our takeoff on a Blue Ridge Parkway tour. (Also good location for entering Shenandoah National Park from the South. Generous sized room, bed was great, room clean and nicely appointed. Very good continental breakfast. Price a little higher than some other Best Westerns.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our hotel and staff! The convenient location - not just for the Blue Ridge Parkway, but also very close to several colleges - is why we might be more expensive than other hotels you have stayed at, but we believe we are very competitively priced for the area! We hope you enjoyed the rest of your tour! We look forward to serving you again!

"Stay over"

5
30/10/2017

Love staying here. Always so nice and beautiful scenery. Everyone has always been so nice and helpful and rooms are clean and very comfortable. Great overnight stay. I feel very secure in this hotel and location. Breakfast was very good and good selection.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our hotel and staff! We're thrilled that you enjoyed our continental breakfast. We're also very pleased that we have made you feel at home. We believe we go above and beyond in this area and are pleased that you agree! We look forward to serving you again!

"Horrible Beds"

3
28/10/2017

While the hotel is outdated, it is clean, and the majority of the people we encountered were pleasant and professional. There is a train track that runs across one side of the building so this could be a problem for light sleepers. I think I would have slept through it had I actually bean able to sleep. The beds are so uncomfortable. I only got a few hours sleep and since we stopped there to sleep during a road trip, we won't be back.

"AWESOME Stay"

5
28/10/2017

BW Staunton lived up to previous reviews - great accommodations, fantastic breakfast and very friendly staff. I would stay here again when I am in the area. The only negative was their recommendation of restaurant next door - food was only okay, served lukewarm by unsmiling waitress.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our hotel and staff! We're sorry you had a less than positive experience at the restaurant and will pass your comments along to the owners! We're glad that we have earned a recommendation from you otherwise! We look forward to serving you again!

"Good option for visiting Shenandoah"

4
26/10/2017

Good hotel, clean, friendly, well located and with a normal breakfast. The staff is warm and very helpful. There is a swimming poo for kids which is very convenient. Close by the Hotel you will find a good offer of Restaurant for a good lunch or dinner, and the stall the hotel provides discounts.

"Great stop whem pasing through."

5
20/10/2017

We were on our way to the mountains and stopped for the night. It was in a convenient location Rt. 250. The clerk who checked us in was friendly and helpful. The room was clean and had everything we needed. I the morning when we left the room the associate who was cleaning the room found a pair of my wife's shoes and rushed out to get them to her. The morning breakfast was good. We would stay here again when going through Staunton.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks so much for staying with us. I'm glad the housekeeper found the shoes before you left the hotel. I'm sure that is THE pair your wife needed. It is nice to see you had an enjoyable night's rest and the breakfast got your day started good. I look forward to your next visit. Gary Purvis VP of Operations Dominion Lodging, Inc.

"First Class BW"

5
19/10/2017

One of the nicest BW properties we stay at when we travel. Except for not having a fitness center this property could easily be a BW Plus. Helpful staff, clean and comfortable room, outstanding breakfast and right next door to one of the best "hometown" restaurants in Virginia ....Mrs. Rowes!

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks so much for being our guest and for sharing your comments. We do have a great location with easy access to I-81, I-64, and several restaurants to choose from. I will share your comments with the staff and I hope you will stay with us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Second time at this Best Western and glad we did. "

4
18/10/2017

We have 2 cats who are traveling troopers and we appreciated the lack of hidie holes for them to disappear -- two comfortable double beds, big bathroom, big fluffy towels, good breakfast selection. Also a really good restaurant next door.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our hotel and staff! We hope you enjoyed your meal! We always welcome guests with "furry family" and try to arrange the hotel to be as pet-friendly as possible! We hope you enjoyed the rest of your trip! We look forward to serving you again!

"racist judgmental and bigoted"

1
16/10/2017

overall this hotel was nice clean and comfy, however some of the staff was extremely rude, opinionated, and bigoted toward a friend of mine. This racist and judgmental attitude is not something that he or any of us should have to deal with when paying to stay at a hotel or at any other time. I will never stay here again nor recommend this to anyone

Micah R, General Manager at Best Western Staunton Inn, responded to this review
I have no comment at this time. Joan Rush General Manager

"Great place for an overnight stay"

4
13/10/2017

Our room was well appointed especially for the money, the staff friendly and helpful There were lots of places to eat very handy, unfortunately we walked next door the Mrs. Rowe's only to have the lights turned out as we got there. We were too tired to get into the car again and drive. This is directly off the highway, easy on and off access, however, we did not experience any noise in our room. Breakfast was a little different but very nice and busy, so was well accepted by many.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our hotel and staff! We are sorry to hear that you weren't able to take in a meal at Mrs. Rowe's! We're glad that the hotel was otherwise convenient for you and hope you enjoyed the rest of your trip! We look forward to serving you again!

"overnight stay at the Best Western in Staunton, VA"

5
12/10/2017

Our stay at the hotel was pleasant. We stay there regularly and enjoy the fact that we can bring our beagle without any fuss or added expense. The hotel staff is friendly and efficient and help to resolve any issues the best they can. We enjoy the breakfast buffet. They serve fresh cut up fruit in addition to a wide variety of items offered. Check out is simple. I leave the keys on the desk and they email me my bill. I would recommend this hotel.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our staff and hotel. We welcome all guests who want to bring their "furry family" along with them and we're glad that this worked out for you! We're also pleased that you took advantage of our express checkout! We always try to keep things as simple as possible for every guest! Thank you for your recommendation! We look forward to serving you again in the future!

"personal stay"

5
11/10/2017

Very clean hotel and great people. Our bed was harder than I'm used to but ok. Breakfast and coffee was really nice and they served coffee all day! Excellent dog area and very pet friendly. Dog walking area clean and well lit and even had clean up bags!

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our staff and hotel. I'm sorry to hear the bed was a bit firmer than you are comfortable with, but I certainly hope it didn't detract too much from your experience! And we are always happy to have guests with their "furry family" along! Thank you for your comments on our proud pet friendly status! We hope you had a great rest of your trip! We look forward to serving you again in the future!

"Great visit - great value"

4
11/10/2017

This hotel was very nice. It was clean, well kept and the rooms were just right. The staff was very friendly and professional throughout the visit. Also, the price was very good. Nothing was sacrificed to get this low price. I definitely recommend it and would stay there again.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our staff and hotel. We try to offer superior service and amenities at a competitive price and we are pleased that you agree! Thank you very much for your recommendation! We look forward to serving you again in the future!

"Excellent experience at Staunton"

5
11/10/2017

This was my second time staying at BW Staunton and it is a very fine establishment which I highly recomend. Helpful staff and great location. You also have three restaurants to choose from locally on grounds. Great place!!

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our staff and hotel. We are glad that you commented on the convenient location; many of our guests love to stay here just for the privilege of eating at Mrs. Rowe's Restaurant! We hope you enjoyed your meal and had a safe rest of your trip! Thank you for the recommendation! We look forward to serving you again in the future!

"Pretty good considering the price!"

4
09/10/2017

The hotel was great for a one night stay. The staff was friendly, and they had free breakfast in the morning. Overall, if money was tight (like it was during my stay) I would not hesitate to stay in this hotel again.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our staff and hotel. We are a very competitively priced hotel and we are glad that you found our accommodations to your liking! Thank you very much for your recommendation! We look forward to serving you again in the future!

"Whirlwind roadtrip"

5
05/10/2017

My husband and I have stayed at this BW Hotel previously because it is the halfway point to our NC destination. The hotel is well kept up, the room is very clean, the staff polite, it is in a quiet area, and the breakfast is plentiful to get us started the next day. We will stay here again. For dinner try Mrs. Rowes right next door, or the Cracker Barrel also on Rowe Rd.

"lovely staff but a bit far from town"

4
03/10/2017

the staff at the front desk were wonderful, full of recommendations for local places to visit and eat in town, you will need a car 'though as the town centre is a couple of miles away, we were told that our room was next to the train tracks which could cause disruption but we only heard 2 trains in our 2 days there (although it takes the train about 4 mins to pass by!), breakfast was the usual buffet style but was very good.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our hotel and staff! Our convenient positioning right off the highway does mean that we are a bit far from the center of town, and we hope it was not too much of an inconvenience! And the train can be rather unfortunate but we are pleased that it did not trouble you too much! Thank you for the kind words about out breakfast as well! We hope to see you again soon! We look forward to serving you again!

"One of the nicest"

4
30/09/2017

Only issue is the valet cart and awkwardness to maneuver through doors - into parking lot and on to elevator. Motel was wonderfully quiet - large tractor trailers and refrigerator trailers not in same parking lot under room windows, as vehicles and smaller trucks

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our hotel. We do try to keep valet carts on hand and are sorry that you had difficulty maneuvering them. We do constantly seek to improve our guest experience and your comments have been noted! We do hope you enjoyed the rest of your experience with us, and we hope that we see you again in the future! We look forward to serving you again!

"Great staff, but noisy train right outside window"

3
26/09/2017

The hotel was conveniently located right off the interstate. The room was clean and comfortable. The front desk staff was great. We needed to change the length of our stay and they were very helpful. (We had booked through a third party and the staff assisted us to make the needed changes. Would recommend booking direct with hotel.) The only problem was a train track about 50 feet from our room's window. A train came through 2-3 times each night and woke us up.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our staff and hotel. I'm glad we were able to assist you with your booking concern. The train is an unfortunate part of our convenient location and we are sorry that it disturbed you! We hope that apart from that unpleasantness the rest of your stay was enjoyable! We hope you had a great rest of your trip! We look forward to serving you again.

"Great Hotel Next to Mrs. Rowe's Restaurant"

5
26/09/2017

We picked this hotel because my husband likes to eat at the restaurant next door when we stay in the area. The hotel is clean, safe and comfortable. Staff are friendly. We were warned ahead of time about train noise. I brought a white noise machine that we used and night and had no problem with night time train noise.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our staff and hotel. The train is a bit unfortunate but we are pleased that it did not disrupt you! We hope you enjoyed your meal at Mrs. Rowe's! A lot of our guests stay just for the privilege of eating there! We look forward to serving you again.

"What a great experence!"

5
25/09/2017

Our stay was a great experience was as good as it gets. Super restaurants on both sides of the motel within 5 minutes walking distance. Even handicapped people were able to walk to one of them. The employees of the motel are all top notch.

"Best Western Staunton VA"

5
21/09/2017

Very nice hotel with an excellent staff. The pool was clean and refreshing after a long drive. The room was comfortable and the A/C was already on with a cool temperature in the room. Breakfast was okay but the hot portion was limited to a pre-packaged omelet and/or sausage sandwich, but there were cold items like cereal and juice. Overall a very nice place.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our staff and hotel. We're glad you enjoyed the pool and that the room was to your liking! Thank you for the comments about the breakfast bar; we do hope you still enjoyed your meal! We look forward to serving you again.

"Super value"

5
20/09/2017

This hotel is our favorite stop on our trips to the south from Pennsylvania. The staff is courteous and knowledgeable. Clean lobby and rooms. The best breakfast at any hotel and it is included in the price.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our staff and hotel! We're thrilled that we have become your regular stop on your trips and we always look forward to seeing you! We hope you had a safe trip! We look forward to serving you again.

"Quite Lovely"

5
19/09/2017

This was close to the skyline drive, some shopping and the Frontier Cultural Museum. The hotel staff were nice, very helpful, and always greeted us and asked if we needed anything. The pool was clean, nice temps tire and the pool room area was warm. Would recommend staying here!!

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our staff and hotel. We're glad you enjoyed the swimming pool, it's a huge hit with our guests! Hope you enjoyed your time at the museum! We look forward to serving you again.

"Staunton Motel"

4
19/09/2017

Price and employee experience wonderful. Quality of the facility was good, but it showed age. Location withaccess to roadway was excellent. The best part of the location was a family owned restaurant next door with reasonalbe pricing and a service station within the immediate parking area.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our staff and hotel. We hope you enjoyed Mrs. Rowe's! Many of our customers stay just for the privilege of eating there! We look forward to serving you again!

"personal"

5
16/09/2017

Excellent personal and Fido friendly clean rooms and comfy. very good morning breakfeast clean and heated swimming pool great location in the mountains with easy access to the interstate 81 and a local home style diner located next store

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our staff and hotel. We're glad you enjoyed the breakfast we provided and our heated indoor swimming pool. We hope you see you again! We look forward to serving you again.

"Nice quiet comfortable room"

5
13/09/2017

Stayed here going and coming on our trip. Nicely appointed room, comfortable bed, free breakfast, friendly staff. Restaurant next door, Mrs. Rowe's, has excellent home style meals. Reasonable rates. Highly recommend.

"The "Best" Western Ever!"

5
11/09/2017

Due to the evacuation from Florida and Hurricane Irma, we were lucky to reserved the second to last room at the hotel. Everyone was delightful, the room was spotless and comfortable, and the breakfast was the best we have encountered. Fresh berries, lots of quality choices, and a helpful wait staff made our stay enjoyable.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! I'm glad that we were able to accommodate you during this difficult time! Thank you very much for your comments about our staff and hotel! We're thrilled that you enjoyed our breakfast selection as well! We wish you the best and hope you had a safe trip home! We look forward to serving you again!

"terrible beds and pillows"

1
11/09/2017

The staff was awesome. The beds and pillows were terrible. We could not sleep. the dresser was dirty and we had to live out of our suitcase. This place needs a refresh and we would not recommend staying here unless they get new beds and pillows. The staff was very nice and professional

Micah R, General Manager at Best Western Staunton Inn, responded to this review
I will address your concerns with housekeeping and am happy our staff was accommodating. We are in the process of renovating in a couple of months.

"A Hotel that will always be my go to place in Staunton, VA"

5
09/09/2017

This hotel is very easy to reach because it is just of the interstate exit 225 from I-81 There are restaurants like Texas Steak House, Cracker Barrel very near by and also a gas station. The road R.t 250 that goes into Staunton goes right past the hotel and it is a very short ride into the city. The hotel itself is very comfortable, with good parking. The rooms are clean and comfortable. The hotel does provide a great breakfast, with very good coffee but right next to the hotel is a fabulous restaurant called Mrs. Rowe's and the food there is to die for. I have stayed at the hotel four times in the past two years and it has never been a disappointment.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We are very pleased that you have become a regular guest of ours and we appreciate your comments about our hotel! We also are thrilled that you enjoyed our neighbor Mrs. Rowe's! We have many guests who stay with us just for the privilege of eating there! We hope you enjoyed your meal! We look forward to serving you again!

"Disappointing, lacking in comfort"

3
08/09/2017

I cannot recall the last time I stayed at a Best Western, so it's diificult to compare apples to apples here. Although the staff was friendly, there is little else I can say that is positive. It's clear this is a hotel catered to families. There is a clear view of the pool (and strong chlorine odor) from the lobby, which creates a challenge when you'd rather not see people in their bathing suits as you head to your room. Our room was basic, but there was a distracting urine-like odor stemming from either the toilet pipes or wall behind the toilet. The AC needed a good cleaning as well. However, most commercial establishments have low, basic standards of clean, so one cannot fault Best Western for meeting minimum code standards. It makes it challenging, however, for those of us who like a clean room and also suffer from mold allergies. I am a light sleeper, so the paper-thin walls meant I did not sleep a wink the two nights we were there. Best Western should not be at fault for children running through the halls at 10 p.m. or adults carrying on obscenely loud conversations when others are attempting to sleep, but it would be nice if the walls were thicker, more insulated, to tone down the human behavior. When you can hear someone in their bathroom from another room, you know the walls are too thin! The continental breakfast was disappointing as there were not healthy options. It's your basic carb fest. The only eggs they offered you had to put in the microwave. They offered fruit, but since half a banana is one serving, that makes it tough for those trying to watch their sugar intake. And if you're lactose intolerant, yogurt is not an option. Again, Best Western cannot be blamed for limited breakfast options as most hotels have not focused on their breakfast menus yet and considered healthy-eating travelers. Serving carbs is still cheaper. But my poor rating is mostly because the room was disappointing and I cannot reccommend this hotel to my friends.

Micah R, General Manager at Best Western Staunton Inn, responded to this review
Very sorry you had such an unpleasant stay.

"great lodging for families with pets."

4
07/09/2017

was very pleased with the cleanliness of the facilities. This is the first time that we checked in with our family pet. It was very quiet and pet area was very clean. Other than seeing a family pet from time to time with other lodgers you would never know there was never any barking etc. Thanks for making it possible to travel with our pet much easier and not have to sleep in a rest area. . will definately stay again at best westerns. .

"Always a great experience"

5
04/09/2017

The staff is always pleasant and accommodating. The hotel is always spotless and the rooms are very comfortable. There is always a nice selection of breakfast items to choose from, and hot and cold beverages are always available in the lobby.

"relaxing stay"

5
04/09/2017

Pool was good, staff excellent, love the free newspapers and little duck my wife collects em, Internet was great. Great places for food. Breakfast was good. Close to 81 and 64. Great Value for the money, its the way its supposed to be.

"Had all the basics, in dire need of cleaning and updating "

3
03/09/2017

Overall I'm not dissatisfied but this hotel could use some improvements. On a positive note, the staff is excellent! They went above and beyond to make our stay enjoyable. They gave my son a special rubber duckie for being well behaved during check in. The check in process was fast and friendly. We arrived right around 10pm, and the staff kept the pool open an hour after it was supposed to close so that my son could go swimming. Check out was also a positive experience with a very friendly front desk person. Every staff member we encountered was friendly and customer focused, and they should be commended for the level of service they provide. The main reason for my 3 star rating is that the facility itself has a poor layout and is severely dated. The decor screams early 90s and there's visible wear and tear on everything. The carpets are dingy, the parking is not plentiful, and the breakfast area is not open which makes you feel claustrophobic when it's crowded with people. To my horror, the in room coffee maker had crud and dust in the water chamber making the unit unusable. The pool was dirty, with visible grime above the water level surrounding the entire pool. You could also see dirt and grime on the floor and walls of the pool. It's a shame that this could be a great hotel since the location is close to dining options, gas and the interstate. The staff was excellent. But best western really needs to invest in this hotel because I would not consider staying here again unless the facilities got a complete overhaul.

"Best Western Staunton"

5
01/09/2017

We stay at this hotel on our frequent trips from SC to New England. It is convenient to the highway, the rooms are comfortable and reasonably priced and they have a killer continental breakfast. They are also right next door to a very fine family run restaurant.

"accessable and clean"

3
31/08/2017

This Best Western is just off of the interstate. It was clean and the staff were welcoming but the beds were hard and the breakfast was the same old, same old. The fact that this BW is easy to get to and back on the highway is a plus. It is clean and there are a couple of places to eat close by that is a positive also.

"Very Nice Hotel in a Great Location"

4
29/08/2017

The staff was very pleasant at check in and any time that we came or went and very helpful in answering our questions. Both the hotel and our room were nicely decorated and very clean and is located within walking distance of 3 good restaurants and local novelty stores. Would definitely stay here again.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your kind comments about our hotel and staff! We hope you had fun shopping! Thank you for your recommendation and we hope you had a safe rest of your trip! We look forward to serving you again!

"Highly Recommend this Hotel!"

5
29/08/2017

Very clean, nice atmosphere, good location, great breakfast, great value for the price. I've stayed at this hotel before . The only drawback is you must not get a room in the back, since there are railroad tracks there, and the train does run sporadically at night. I got a room in the front. Very clean, updated room. spacious and nicely decorated. great breakfast. Cute atmosphere - highly recommend this place. Friendly staff. And you even get a little rubber ducky as a souvenir.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your kind comments about our hotel! The train is a bit unfortunate but we are pleased that you enjoyed the rest of your stay! We also have a lot of fun with the rubber ducky souvenirs! Some of our regular guests sport quite the collection! Thank you for coming back to see us, and we hope to see you again in the future! We look forward to serving you again!

"Best Western Staunton, Virginia"

5
28/08/2017

This Best Western is very nice! Easy on/off I81. The staff is very personable, the hotel is clean, the pool while small is very nice. The breakfast is better than most other hotels with quite a variety of products. The beds are very comfortable.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your kind comments about our hotel and staff! We're glad you enjoyed our pool and breakfast and we hope to see you again! We look forward to serving you again!

"Impressed!!"

5
27/08/2017

We were really impressed with all elements of our stay. The breakfast had all fresh fruit and was so clean and neat. Every amenity was available at much less than other hotels where we had just previously stayed. Pat AB

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your kind comments about our hotel! We are quite proud of our breakfast selection and on-site amenities are thrilled that you found them to your liking! We look forward to serving you again!

"Job Well Done"

5
24/08/2017

It was a pleasure staying at your establishment while dropping my son off at Mary Baldwin University. Everything was just right. I don't think I could have asked for a better experience. It was a experience for a good price.

"Needs a tad of sprucing up."

3
23/08/2017

I stayed here before a couple of years ago and really liked it. This time it was a bit of a disappointment. The place seemed in need of some sprucing up and cleaning. Front desk folks were friendly and appropriately courteous and helpful. I noticed that whereas last time they were displaying their TripAdvisor Certificates of Excellence these were not on display (or I missed them) this time. I'd suggest that if they have them they should display them, and if they aren't receiving them now they need to perhaps look into what they can do to improve.

"Quality and Economy"

5
22/08/2017

We chose Staunton VA because it is near the south entrance of Shenandoah National Park. Easy access to Skyline Drive. Friendly staff, premises are very well maintained and clean. Breakfast selections were a step above, lots of fresh fruit. Usual offerings are bananas, apples and oranges.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We really appreciate your kind words about our hotel and staff! We also appreciate the comments about our breakfast, we do try to offer a cut above the ordinary and are glad that you agree! We look forward to serving you again!

"Visit to Staunton Va"

5
21/08/2017

Travelled for first time visit to Classical Music Festival at Staunton. Location of Best Western was perfect for journey into town as well as to pick up Skyline Drive at National Park and to pick up 81 to head to Natural Bridge and VMI and to head home on 64. Home cooking restaurant Mrs Rowes right next door and Texas Steakhouse nearby as well as Waffle House.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We really appreciate your kind words about our hotel! The abundance of local restaurants, particularly Mrs. Rowe's is a huge draw and we hope you enjoyed your meal with them! We also hope you had fun at the festival! We look forward to serving you again!

"Not so great"

2
19/08/2017

Glad I am here for just one night and I'll remember to pay a little more and stay elsewhere next time I am passing through. The bedside table had not been cleaned and was covered with some sticky substance -- probably spilled soda. I found a red ant or spidery thing in bed with me and my room was on the 4th floor so I doubt it was because of moisture. And they are way behind in terms of outlets for charging devices. And the internet was slow if it even worked at all. The room was spacious but shabby - sort of depressing. The wallpaper had tears in it. On the plus side, the front desk person was lovely and welcoming, and the bed was comfortable.

Micah R, General Manager at Best Western Staunton Inn, responded to this review
I am very sorry you were not satisfied with your stay. I will address these issues with housekeeping and again I am very sorry as this is not our standards for housekeeping.

"Friendly but falls way short for the price"

3
17/08/2017

The staff at this hotel was hospitable and friendly. However, the room smelled musty and/or moldy and the Internet service did not work in my room. When I asked the front desk about it, the first staff member had no idea how to fix it. Another told me to call a number. That person got it to work for about 5 minutes. After that, I gave up. I stay in that area frequently and so I am aware of better hotels at cheaper prices that have Internet service that works!

"not the park plaza"

4
16/08/2017

it's a budget hotel. the staff were very friendly and helpful. i enjoyed the selections for breakfast. who knew that microwave cheese omelettes exist and are tasty? fresh fruit, make your own waffles, yogurt, hot and cold cereal as well as bagels,breads, and sweet rolls. much better than what i expected. oh, and low-fat chocolate milk. my complaints: no ventilation fan in bathroom, very limited natural lighting, room lighting poor for reading, only 1 chair (aside from an uncomfortable desk chair) , tiny desk (really a small table), a/c unit loud and only 2 fan speeds. if you are only getting a room for a place to sleep, it's fine but if you're stuck in the room, not so much.

"Pleasant surprise"

5
16/08/2017

Wonderfully clean and friendly. Great area for our dog to get walks. Outgoing staff and nice breakfast set up. Pleasantly surprised at the quality of hotel in every regard since we had never stayed at a pet friendly hotel before and expected a lesser facility.

"Return to my favorite Best Western"

5
14/08/2017

I enjoy my stay here each and every time I come through Virginia, which is fairly regular and find I get great service at an affordable price. Great room and fantastic staff, makes the stay a pleasure. Their indoor heated pool is great to relax in and stretch muscles from a long day. Would recommend staying here and will be back in the near future.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We greatly appreciate your kind comments about our hotel and staff! We're thrilled that we have become your regular stop on your journeys and that we have been able to accommodate you every time! Guests like you keep us in business and make the job that much more enjoyable so thank you very much! We look forward to serving you again!

"Quiet nights sleep"

4
10/08/2017

Smaller hotel with good faciities and pleasant staff. No real negatives noted and the rates are very good. Would prefer queen to the double beds but on the whole- very reasonable. The beds are only double beds in size and the mattresses-which I liked were on the soft side- but that is what I prefer.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We greatly appreciate your kind comments about our hotel and staff! I'm glad you found the beds to your liking for the most part, though I certainly understand preferring queen sized beds! Hopefully everything else was pleasant with your stay and we hope you had a great rest of your trip! We look forward to serving you again!

"Will never stay at this location ever ... not very friendly staffs and just because you don't look white they already sp"

1
06/08/2017

Just because you are not white or blue eyes they already assume you speak Spanish ??most young people even with Spanish parents don't speak Spanish don't assume .. really bad experience ..my church rented 12-14 rooms for a camp but never again

Micah R, General Manager at Best Western Staunton Inn, responded to this review
I do not appreciate accusing my staff of discrimination because you are Spanish. You have been staying in this hotel and our other hotel across the street for years. All of a sudden because the excessive amount of children caused the other guests and staff a problem you make accusations. Also you rented 14 rooms that left 66 other rooms and guests. You also mentioned you rented rooms to have a camp - this is a hotel. General Manager

"Met our needs for the night."

3
04/08/2017

We stayed here for one night as we passed through the area. Check-in was very slow as there were several folks checking in at the same time (understandable) but the clerk took additional time to sign several guests up for their Rewards Program while the rest of us waited. Our room was very cold on arrival and took quite some time to warm up to a comfortable temperature. The room was clean and comfortable. Train tracks were just outside our window but only one train went by during our stay so the tracks did not present a problem. The breakfast area was very crowded so we took our food back to our room. Multiple maid carts were blocking the hallways when we were ready to check out with our luggage. Overall it was satisfactory but not sure if we would stay here again.

Micah R, General Manager at Best Western Staunton Inn, responded to this review
I am sorry you had to wait at check-in. We are required to ask all guests to enroll in our rewards program but I do agree a busy lobby is not the time. We do not leave AC's on so I do not know why your room was so uncomfortable. I do hope all else was satisfactory Thank You for staying with us and we do hope to see you again. General Manager

"Great place!!"

5
04/08/2017

We just got tired of driving and pulled in for the night! This ended up being a great, clean place to stay! The staff was friendly and helpful! The breakfast workers did a great job in spite of being SLAMMED with guests!! I would recommend!!

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! Thank you for your kind words about our hotel and staff! We also appreciate your understanding with our breakfast staff with the high occupancy! Comments like these are very greatly appreciated! We look forward to serving you again.

"Very nice hotel"

4
03/08/2017

Clean, friendly, helpful with doggie bag equipped pet walking area. Beds were full, not queen but room, hallways seemed clean. We actually remarked on that when going to our room. No obvious exercise room but did have a pool. Restaurants within walking didtance.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your comments about our hotel and staff! We are always happy to accommodate guests with furry family and are glad you and your pet enjoyed the pet walk area. Unfortunately we do not presently have an exercise room but we hope you enjoyed the pool! We look forward to serving you again!

"COUNTRY Inn"

5
03/08/2017

Comfortable, clean, welcoming, Clean clean clean. Staff was very very nice. Breakfast was good, with plenty of choices. Housekeeping staff, was very helpful and accommodating. Front desk staff was very friendly.

"Pleasant surprise"

5
02/08/2017

By chance on our way from Shenandoah National Park we stayed in Staunton, VA Best Western and were very pleasantly surprised with the service at this hotel and local attractions. There are train tracks behind the hotel, but we didn't have any problems, nor heard the train - so no worries there

"Best Western"

3
01/08/2017

Your average hotel Clean Coffee was good Breakfast items were good Small Pool and hot in the closed in area Beds are very uncomfortable Air conditioner did not work good You can hear every thing in next rooms

"Excellent accomodations"

5
01/08/2017

Friendly staff at front desk, friendly housekeepers who made you feel welcome, great breakfast, good location. The room was very comfortable, clean and quiet. It would be nice if pool opened at 7:00 AM so could use for exercise.

"Everything you Need!"

5
24/07/2017

EZ on and off route 81. Clean and comfortable with a superior staff. Friendly and professional. Adjacent to 2 restaurants. Wonderful breakfast with a full variety of items including fresh fruits. Cozy and charming.

"Pleasant, clean and inviting"

4
24/07/2017

We stopped here on the way home from Tennessee. The room rate was quite reasonable. The lobby is inviting. Welcoming and very clean. It has been recently renovated and adorable statues give it a home touch . The sofa seemed comfortable. The continental breakfast had an assortment of fresh fruit, muffins, yogurt and new waffle makers. Our room large and pleasant. The mattresses could have been newer but not horrible.

"Sweet gem of a hotel!"

5
24/07/2017

Stopped here with no reservation on the last night of an 8 day motorcycle trip. Lucky for us, they had 2 rooms left & honored the discount coupon we had p/u at a rest area on I-81. The check in staff could not have been nicer! Lobby & pool beautiful. Comfy beds & spotless, updated room. Free breakfast was the best...waffle maker & fresh berries! Will stop here again next time we are traveling that way.

"Good location"

4
20/07/2017

Driving from South Carolina to Central New York, this hotel is at the halfway point. It is pet friendly yet you don't detect others having had pets before you. Carpet and tub could use a better cleaning though. This is the second time we have stayed here and might do it again next year.

"Friendly staff, some limitations in the facilities"

3
17/07/2017

Pleasant and efficient staff, comfortable room (though carpet needed a thorough cleaning). The pool is not accessible unless you can climb the ladder in and out of it. A lift is in the pool room, but staff were unable to help with it for insurance reasons. The WiFi was sometimes very slow, sometimes unavailable, and at other times fine.

Micah R, General Manager at Best Western Staunton Inn, responded to this review
There are no insurance reasons why you could not have been helped with the lift. We have addressed this with staff.

"Update Needed"

2
16/07/2017

This hotel is in desperate need of an update. The beds and linens are the worst. The AC is average at best. The staff was great the breakfast was good. I would not go back. Sorry, I am usually a fan of BW.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks for your review. I'm sorry we didn't live up to your expectations of Best Western. We are in the process of remodeling and upgrading to better serve our guests. I hope you will allow us another opportunity to serve your lodging needs. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Very nice"

4
15/07/2017

Just stayed one night but we were pleased with our stay. Front desk personnel were very helpful. The breakfast was delightful as they had fresh fruit, which you don't find often. The breakfast room was crowded but we finally got in. Room was more than adequate. Will definitely return if in the area.

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks so much for the nice review. I'm glad you enjoyed your visit and our morning breakfast. We try to offer a variety of items to please everyone. We look forward to your return visit. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"A nice evening at Best Western"

5
15/07/2017

The room was large, well maintained and clean. The staff was very courteous and helpful, giving us a great restaurant recommendation. Everything worked well except that the sink drained slowly and the llighting system was a bit difficult to navigate. Breakfast was excellent, including a wide variety of fresh fruit and omelets

garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
Thanks so much for the review. I'm glad to see you had an enjoyable stay and a pleasant dinner at one of the many nearby restaurants. I'm sorry you had trouble with the lights and I will have the sink checkout by maintenance to correct any issues for future guests. Thanks so much for bringing those two things to our attention. I hope you will visit us again soon. Gary Purvis Dominion Lodging, Inc. 540-992-4077

"Best on the East"

5
13/07/2017

I had a nice one night stay. The room was clean and had everything I needed. The pool was just the right thing after a long day of driving. Breakfast had many delicious choices. Staff was very helpful in giving me directions to nearby restaurants. Love the duck!

"4-Story Walk-Up"

1
11/07/2017

When I woke up in the morning the elevator was broken. My fourth floor room had become a 4-Story Walk-Up. It took only 5 trips to get all my luggage downstairs. Plus another trip for the breakfast. What a drag. When I asked one of the maids about this problem, she said this is not the first time the motel's -only- elevator has broken. You must avoid this motel unless you get a room on the first floor, which is the pet floor, and which is the floor closest to the railroad track behind the motel. Railroad track? Yes, this motel is built alongside a railroad track. One Star is all I can rate this motel.

ponyo1, General Manager at Best Western Staunton Inn, responded to this review
The elevator was down for a very short time. Our staff helped people who let us know they needed help which we would have done for you.

"Would highly recommend"

5
08/07/2017

Very nice hotel for our stop on the way from NY to NC. Very clean and comfortable, friendly staff, great breakfast, very convenient to I-81. Loved the pool and the designated smoking area. Loved the decor throughout the hotel.

"Clean-Welcoming-Reliable-Wholesome Atmosphere"

5
07/07/2017

We love this stop on our annual road trip to visit family. The Staunton Best Western is a gem: every year, without fail, the people are hospitable, the room is clean and pleasant, the breakfast is delicious, and there is a wholesome atmosphere of decency (an increasingly-rare commodity in hotels today). You will NOT feel like you are exposing yourself or your family to an aggressive brand that is trying to replace what everyone has always wanted from a hotel--cleanliness, comfort, decency, quiet, a balance between hospitality and respecting guests' privacy--with a soulless screen-filled bar-lobby blaring HBO and cable news 24-7 and a grim room that looks like an Apple Store. I want to shop at an Apple Store from time to time, but I don't want to take my family there to sleep and eat! And, they give you a rubber duck!

"nice stay here"

4
05/07/2017

This is a cozy little hotel with large standard rooms. There is a pet "rest area" out back on some grass under the shade of some pine trees. The staff was helpful and friendly. The unfortunate part is the back of the hotel is close to active rail road tracks. For the price however, this was a nice stay for one night.

"Bathrooms Filthy"

3
27/06/2017

Bathroom floor unsanitary around toilet and overall. Shower curtain smelled terrible. Carpet should NOT be in pet friendly rooms or any rooms for that matter. Air conditioning unit was very noisy. Set at one temperature. When temp. was reached turned off until it got very hot inside room then air unit kicked on and sounded like a jet taking off.

"Nice stay!"

5
27/06/2017

This hotel was very clean and affordable for us. Front desk staff was very helpful in helping us with parking as we were towing a car. Also property was very clean as were the rooms. We would recommend this hotel to everyone.

"good job staunton, va"

5
26/06/2017

excellent hotel. Susan if very helpful and so sweet. don't stay on the track side, if you can help it. Train noise might keep you up. Doesn't bother me, I work for the railroad, and I love train noise.

"Nicest BW I've ever been to"

5
26/06/2017

We stop at this BW on our travels between FL and ME. We travel with cats and they are welcomed with open arms. We generally get a very early start, so have not participated in breakfast. Be aware there is a train track next to the hotel. They will inform you of that when make a reservation. It has never been a problem for us.

"Clean, quiet and comfortable. "

5
24/06/2017

The room we stayed in was clean and comfortable. The pool area was on the humid side but it wasn't an issue. Breakfast in the morning typical. Cereals, waffles and muffins type foods. The omelets were pre-cooked and you micro waved them yuck! But everything else was fine. Checking in was a little off. Elderly women who couldn't quite get my questions correctly answered. But it is what it is.

"Loved the "Rubber Duck" touch~~"

4
19/06/2017

Right off I-81 and within walking distance of restaurants was my first impression. Check in was breezy and friendly. The room was clean and comfortable, as was the bed. Well appointed and lit. The water pressure was 2nd to none, along with fluffy towels. Can't tell you about the breakfast, as I left before 6am. Did I mention the rubber duck??? So cute you can't resist taking it home with you!!!!

"Great experience!"

5
19/06/2017

We were extremely happy with our stay and the way we were treated!!!! We used this Best Western on our trip headed South and liked it so much that we stayed again on our trip headed back home. If you use this Hotel be sure to say hi to Suzanne for us.

"Have dog will travel!"

5
19/06/2017

Great place to stop overnight while traveling with my dog! The staff knows us and my dog knows them and is always always welcomed. My night was a reward night which was also a treat. I wouldn't stay anywhere else if there's a Best Western in the area!

"Great place to spend the night"

5
16/06/2017

We were on our way to South Carolina and stopped here the first night out. Very comfortable and quiet. The staff was professional, helpful, and friendly. The room was well kept - clean, well maintained, nicely furnished, comfortable. Breakfast was quite adequate. Pretty much what one would expect for a BW with one nice addition - we were welcomed with a little rubber duck gift. Nice touch!

"You will love this hotel!"

5
14/06/2017

This hotel is close to I81, right off the freeway, the staff is outgoing and friendly, and it is close to Restaurants and Gas Stations and the Blue Ridge. Clean and quiet! Great place to stay and reasonably priced!

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! Thank you for the kind words about our hotel and staff! Your comments are greatly appreciated! We try to be competitive in both our price and value and we're thrilled that you agree! We look forward to serving you in the future!

"Motorcycle Trip"

5
12/06/2017

Staff were extremely helpful the hotel is delightful and very motorcycle friendly. Very good restaurants in walking distance. A great place to relax after a long day on the bikes. This was my second stay at this hotel and I will be staying there again.

"Great breakfast. Sweet pool. "

5
11/06/2017

We stayed here as a stopping off point for Williamsburg. The staff are very kind. Breakfast had a great variety, and the fresh fruit was especially welcome. My husband, who is a juvenile diabetic, was able to get a healthy breakfast which can be difficult on the road. The pool is pristine and in great shape. If having a good mattress is your number one thing on the road, this is probably not the place for you. But otherwise, top notch! Right off the interstate.

"GREAT STAY"

5
11/06/2017

Room was very clean. The front receptionist is probably the nicest lady in the world. She was great! Patsy & Lilchy were the front desk ladies. Everything was a breeze, we just stopped in and booked a room. No reservations were required. Parking was great. Next to interstate and the small town with many things to do.

"Staunton Va Best Western"

4
06/06/2017

This was the best experience that we have had at a Best Western. The room was large, clean and well appointed with amenities. Ample luggage carts and friendly staff. Within walking distance to restaurants.

"Great stopping point"

5
06/06/2017

Stopped in Staunton on the way to SC. Hotel, staff, room, breakfast were all excellent. Mrs. Rowe's Restaurant next door was wonderful. Didn't have time to see any attractions in the area but they look great - at least two-three days worth. Will be back next year to see everything.

"Annual tRIP"

5
03/06/2017

Make annual group ride to Washington, DC for Memorial Day weekend. We discovered this hotel about 8 years ago and have booked a group of rooms ever since. We have received exceptional service that seems to get better every year. Highly recommended

"Trip to Rolling Thunder"

5
01/06/2017

Excellent stay! The Texas Rolling Thunder Gang has always stayed at this hotel and have stated that its an excellent with a close walk to restaurants. If we ever come through the Staunton area, we'll most likely stay for the night.

"We love this hotel"

5
30/05/2017

We have been staying at this Best Western Staunton Inn for many years now and have always been very satisfied. The staff is very kind, friendly, and helpful. Rooms are nice and comfortable. We love it!

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! Thank you for the kind words about our hotel and staff! Your comments are greatly appreciated! We'd like to also thank you for being such a loyal returning guest. We are always happy to see familiar faces and folks like you are what make this business such a pleasure! We look forward to serving you in the future!

"Good for a quick night travel"

5
30/05/2017

We were traveling with a large dog. This place was very welcoming . Rooms need work and cleaning but it served our purpose with great value . Would go back. Other properties on 81 were nicer but wanted $100 plus for a dog. Thank you best western.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! Thank you for the kind words about our hotel and staff! Your comments are greatly appreciated! We're always happy to accommodate guests with furry family! We are constantly renovating our rooms and hopefully you will find them more to your liking on a return journey! We look forward to serving you in the future!

"Nice hotel with friendly staff"

5
29/05/2017

Great stay, clean rooms, friendly staff. Very convent hotel location. I was surprised on how nice everything was. Had a great stay and to add icing on the cake there was an amazing restaurant next door. Stay at Best Western and try Mrs Rowe's

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! Thank you for the kind words about our hotel and staff! Your comments are greatly appreciated! We've been busily renovating and are thrilled that you like what we've done with the place! And yes, many of our guests come to stay with us just for the opportunity to eat at Mrs. Rowe's. They come highly recommended! We look forward to serving you in the future!

"Good Choice"

4
28/05/2017

This motel has Comfortable beds, large rooms , helpful staff, the breakfast was better than most for this kind of meal, it offered lots of choice. Located right off a main highway, a little outside of Staunton.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! Thank you for the kind words about our hotel and staff! Your comments are greatly appreciated! We're glad you enjoyed our continental breakfast! We do our best to make sure our guests needs are met and we're glad that you agree! We look forward to serving you in the future!

"Great experience"

5
23/05/2017

I have not stayed here in quite a while and was vwery impressed with the improvements that have been made here. Looking forward to staying again. Recommend staying. Good breakfast, new room with much more eating room

"Terrific place!"

5
22/05/2017

Excellent lodging, dog friendly, good breakfast- much better than most included breakfasts. very clean hotel.. - will return when on the road. Wonderful home cooking restaurant next door. There's even an indoor pool. A really great stop on the road. .

"Research"

5
21/05/2017

Best best western ! The location was great for my research. Courteous and helpful desk and cleaning staff, clean room, clean public hallways, great that it is a smoke free area, outside was clean and tidy. Breakfast was okay, would liked to have eggs and good quality sausage or bacon and fewer carbohydrate options. Overall, I enjoyed my stay and love the price!

"Dog Heaven"

4
18/05/2017

This was our first stay at a hotel that accommodates dogs. Overall, enjoyed the hotel amenities. Excellent value priced hotel located midway from the beach. Will definitely stop at this hotel again. Probably could use a breakfast upgrade, only had microwaveable products.

"Only stayed one night but very comfortable!"

4
16/05/2017

Plenty of parking. The room was clean and comfortable which included a refrigerator. The continental breakfast included fresh cut fruit and the standard items usually found. Nice lobby decorations and pool.

"Excellent experience"

5
14/05/2017

All the staff was very friendly and helpful. The location was easy to find and get to...just off interstate and close to restaurants and other needs. We needed two rooms next to each other and they were able to accommodate us. Checking in late and checking out early was done with great satisfaction and ease.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your kind words about our staff and hotel. We do our best to accommodate every customer, whatever their needs and we're glad you found our service to meet your expectations! We look forward to serving you again!

"Nice, clean BW"

4
11/05/2017

My sister and I stayed here and it was very nice. The room was nice and clean and they even gave us a free bathtub duck to remember this Hotel. Would stay here again. Breakfast was OK. Could have had more variety of breakfast.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your kind words about our staff and hotel. We try to keep a fully stocked breakfast with over 25 different items, but unfortunately some popular ones go fast. And we're glad you enjoyed your ducky! We think it's nice to have a little souvenir to take home with you. We look forward to serving you again!

"stayed one night"

5
10/05/2017

Staying in a few hôtels on our way back to Canada, it was my best one, of course i like the Best Western chain, but this one is the greatest, At the reception they asked what was our needs and it was appreciated, the breakfast with fresh strawberries and other fruits everything was so good, whish we could stayed longer. Sorry my English I am french. Really thank you.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We appreciate your kind words about our staff and hotel. We are thrilled that you enjoyed our breakfast! We look forward to serving you again!

"Great Breakfast"

5
01/05/2017

In addition to the clean, comfortable room and friendly staff, I was pleased with the variety and quality of the breakfast, especially the fresh blueberries and raspberries, and the Jimmy Dean Sausage & Egg Biscuit.

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We are very pleased that you enjoyed your stay with us and thank you so much for leaving your comments about our hotel. Our breakfast is one of our best features and we know it's a hit with our guests - we are glad you agree! We look forward to serving you again!

"Overnight stop"

5
30/04/2017

Stopped here overnight on our way to OBX with our 2 small dogs. Staff was super friendly & very accommodating. I asked for first floor room because of our dogs & my request was met. Plan to stay here again on our return trip home .

Micah R, Guest Relations Manager at Best Western Staunton Inn, responded to this review
Thank you for choosing Best Western! We are thrilled that you enjoyed your stay with us and thank you so much for leaving your comments about our staff. We try to provide a comfortable stop for pet owners and their furry friends and I'm glad that we were able to do this for you! We look forward to serving you again!

"Super Loud Train Makes Sleeping An Impossible Challenge"

2
29/04/2017

First of all, we did receive somewhat of a warning. Were told by the front desk that there were no rooms available on the non track side of the hotel. One of the ladies at the desk, told us that some travelers do not even really notice the train. OK, so we were so tired we thought we could sleep through the train. Not so, train came through 4 times that night and it was SUPER loud. Just can't imagine anyone possibly sleeping through the racket. It was clearly a big mistake staying here. Workers at this Best Western were friendly. We will never consider staying here again, unless a room is available on the non track side. After leaving we wondered, why in the world would Best Western want to locate a hotel a few feet from the RR!

Micah R, Front Office Manager at Best Western Staunton Inn, responded to this review
I want to apologize that your sleep was interrupted by the trains that came by the hotel. We always let every guest that is staying with us on the track side of the hotel that there could be trains coming by and that we have no idea how many and what times. I am sorry that the desk clerk told you that some travelers do not even really notice the train. Each guest is different and we would not want you to get the wrong impression regarding the trains. Your business is very important, and we value your feedback. We hope that you will stay with us again and if you can, make an advance reservation to insure that you are not on the track side of the hotel. Thank you for taking the time to send us this survey and we hope to see you again soon.

"Conveniently located quality accomodation"

5
29/04/2017

Certainly at the higher end for this type of accomodation. Very well maintained, pleasantly decorated and supported by a most pleasant service staff . Breakfast was the usual fare with attention to detail and presentation. Would certainly stay here again.

Micah R, Guest Relations Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for choosing Best Western! We are thrilled that you enjoyed your stay with us and thank you so much for leaving your comments about our staff. Thank you for leaving your comments about our breakfast as well - we are glad you enjoyed it! We look forward to serving you again!

"Not Bad"

3
28/04/2017

I wasn't thrilled with my stay, but overall, it wasn't too bad. The room wasn't as clean as I would like, with stains on the chair. I would have said something, but my trip was only for the night. So, my experience wasn't bad, just not as good as I would have liked.

Micah R, Guest Relations Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for choosing Best Western. I am sorry that you had a less than stellar experience with us. We pride ourselves on our overall cleanliness and we are terribly sorry that the room was unsatisfactory. That does not live up to our standards and I would like to personally apologize for the inconvenience. Thank you for leaving your comments so we can address this matter.

"Great stop off spot."

5
27/04/2017

Stayed here for just one night as a rest stop driving from maine. To Myrtle beach. The room was very clean as was the hotel. Had a small pool indoors that looked good although we didnt use it. Comp breakfast was available with lots of selections. We will definately use this hotel in the future on florida trips as a rest over stop

"Nice but noisy"

3
24/04/2017

The noise we experienced which came from the hall, the room above us, and the parking lot (someone crying hysterically at 2AM) interrupted our sleep. The general noise from the nearby road was not an issue.

"The Most Genuinely Caring Hotel Ever"

4
24/04/2017

The staff at this property have always taken the time to make me feel welcome and cared for to the highest levels. If you want a clean, quiet, friendly stay...please consider the Best Western Staunton. I promise you will not be disappointed.

"Dirty"

1
15/04/2017

The room we were given was very dated and dirty. Chairs were stained. Bathtub was so disgusting I would not get in it without boots. I complained and staff reluctantly moved us to another room which was not much better and they advised that an unscheduled train passes by and would be annoying . In that case, you should offer a discount for staying there. All in all this was not a good experience.

Micah R, Front Office Manager at BEST WESTERN Staunton Inn, responded to this review
Please accept my sincerest apology for the condition of the room you were first checked into. It is our policy to clean all of our rooms in a way that every guest will be satisfied, but apparently this did not happen with yours. I want to assure you that this situation will be addressed and taken care of immediately. Once again, please accept my sincerest apology and maybe you can give us another chance to prove that this is not the norm at this hotel.

"Nice Stay"

5
14/04/2017

Excellent stop over. Room very clean. Personnel all were very help full. Pool available for swimming. Breakfast very good with a good supply of items hot and cold. Next door is MRS ROWES restaurant. Great menu and wonderful bakery. Gas stations available with other activities if you desireTry to get room on the right side as a train does go through now and then.

Micah R, Guest Relations Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for choosing Best Western! We greatly appreciate your kind comments about our hotel and staff! We do get a lot of visitors who come stay with us just so they can eat at Mrs. Rowe's and I hope you enjoyed your meal! The train is a bit unfortunate so we do try to warn guests if they are accommodated in a room facing the tracks. Thank you so much for leaving your thoughts! We look forward to serving you again in the future!

"Do not normally use BW and was pleasantly surprised"

5
13/04/2017

For some reason Holiday Inn Express does not take pets anymore...their loss, BW's gain. After 8 hour drive it was nice to get a clean, quiet room with a very nice staff. it's close to the interstate and to a couple of casual eateries in a safe area. Breakfast was good...check out the Jimmy Dean sausage, egg and cheese biscuits in the glass refrigerator! Coffee was dark roast and excellent. Btw, our king sized bed was superb and it was nice to get a tub instead of the ubiquitous shower for a change. IF you are just traveling thru this area and need a nice place to sleep this is a great option.

Micah R, Guest Relations Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for choosing Best Western! Thank you for the wonderful comments you left with us. We are always happy to welcome guest with furry friends and do our best to cater to pet owners! The breakfast is also a high point for most of guests and we go out of our way to make sure it is above your usual "hotel food". Thank you for leaving your thoughts and we look forward to serving you again in the future!

"Welcome Home"

5
12/04/2017

Every time we stop here for the night we feel welcome and our business is appreciated. Fantastic staff, desk clerks, breakfast attendant, maids, ALL have a smile and a kind word! Clean, comfortable beds, and rooms larger than an entry closet are all part of the magic of the Staunton Best Western! The Rowe's Restaurant next door is a great place for a family meal, also!

Micah R, Guest Relations Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for choosing Best Western! We greatly appreciate your kind comments about our hotel and staff! We do get a lot of visitors who come stay with us just so they can eat at Mrs. Rowe's and I hope you enjoyed your meal! We look forward to serving you again in the future!

"Old beds"

3
11/04/2017

We had stained sheets and smudges of something on the wall in the bathroom. The beds were extremely uncomfortable and our room was only 20 feet from a railway track with an unscheduled train. The breakfast was decent and it was close to the highway.

Micah R, Guest Relations Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for choosing Best Western. Please accept my sincerest apology for the condition of the room you were first checked into. It is our policy to clean all of our rooms in a way that every guest will be satisfied, but apparently this did not happen with yours. I want to assure you that this situation will be addressed and taken care of immediately. Thank you for your comments.

"The BEST Best Western!!!!"

5
05/04/2017

Courteous smiling staff, clean rooms with more in-room amenities than other Best Westerns; a lovely night's sleep; decent selection of TV channels & a wonderful breakfast. This Best Western sets the bar for all the other Best Westerns.

Micah R, Guest Relations Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for choosing Best Western! Thank you for your kind comments about our hotel and staff! We pride ourselves on being very particular about the service we provide here and the amenities we offer so it is very gratifying to hear that you enjoyed them! Thank you so much for this wonderful comment and we look forward to serving you again!

"Very nice hotel"

5
04/04/2017

This Best Western very nice and the staff are very helpful. Both the main areas and the room were very clean and spacious. Beds were very comfortable. Easy on and off I-81, and good restaurants nearby. Very pet friendly too. We will definitely return.

Micah R, Guest Relations Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for choosing Best Western! Thank you for your kind comments about our hotel and staff! We do have a nice location here and are glad you think so - hope you got a chance to try out Mrs. Rowe's or the Texas Steakhouse! And we are always happy to welcome guests who bring along their furry friends! We look forward to serving you again!

"Warm and Inviting Stay"

5
04/04/2017

The hospitality of this hotel and its staff can not be described - so friendly and warm. They truly treat you like family. The rooms were pretty and smelled nice - super clean and the beds very comfortable with the plush comforters I can't afford at home. There is an indoor pool (jellybean shaped) that others were using - seem nice. There is a train that came by once - but fast and did not blow whistle and so not a big deal. The breakfast was huge - Belgium Waffles, omelets, fresh berries, etcetera. The value of this hotel far exceeds the price. If you are traveling with pets - the first two floors can accommodate you, top two for those allergic. Again rooms were sooo clean and nice smelling. Stay here if you want to be greeted by your mom!

Micah R, Guest Relations Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for choosing Best Western! Thank you for your kind comments about our hotel and staff! We pride ourselves on our cleanliness and amenities and are glad that you agree! The train usually isn't so bad, but we strive to make sure all of our guests are warned about it to be sure; we're glad it didn't disturb you! And yes we try to accommodate every guest who walks in be they pet-free or pet-friendly! Thank you so much for your detailed commentary and we look forward to serving you again!

"Super pet friendly n clean! Great staff!"

5
28/11/2016

Wasn't put in substandard room because we travelled with our dog, which is like our child. Room was clean, close to pet area, overall great place to come back to. Breakfast was amazing along with price of room! We'll definitely be back! Thank you!!!

"Railroad track beahind the hotel"

3
24/11/2016

Located close to Interstate 81 in Staunton Virginia. Good service at the reception desk. Hotel is not new but well maintained. Large room with a small fridge, a micro wave and a safety box. Small indoor swimming pool. Rooms are on 4 floors with only one elevator. Large free parking. Free breakfast and free WIFI with good reception in the room. Cracker Barrel and Rowes family restaurant are walking distance from the hotel. There are also other restaurants in a 2 miles radius. There is a railroad track just behind the hotel. Only one train passed by the hotel in the early evening but we felt it in the room. Very good quality/price ratio.

Micah R, Guest Relations Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for choosing Best Western. I'm glad that you stayed with us and provided such a detailed review of your stay. We do try to keep the hotel up to date and pride ourselves on our service! The railroad's location is certainly unfortunate and hopefully our staff warned you about it upon check-in. Thank you for sharing your thoughts with us as we strive each day to provide the best service we can. We look forward to serving you again!

"Great Hotel with a breakfast to wake up to."

5
15/11/2016

Great staff that is friendly and helpful. Clean, comfortable, and modern rooms. Best hotel in the area! They are close to the exit, a gas station is right across the street, and two great family restaurants as well.

Micah R, Guest Relations Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for choosing Best Western. I am very please to hear that you enjoyed your stay with us. We make constant efforts to renovate our rooms to make sure they are always clean and up-to-date! Thrilled that you agree and were kind enough to share your words. We look forward to serving you again when you are back in the area!

"Good and Not So Good .."

2
14/11/2016

Wife and I were traveling North on I 81 yesterday.. after driving for 9 hours we needed a place to stay overnite .. we were close to Staunton .. so we decided to look for a place that we could get a decent nites sleep .. as well as one that was close to restaurants for dinner and breakfast next morning. Arrived late in the afternoon so we didn't have too many options as far as rooms and room locations. We were given a room on 4th floor that was in the back of hotel and and had to sign paperwork confirming we were notified of a train running near hotel .. Being tired .. we decided .. 'how bad could it be' .. Big mistake .. tracks are very close to building ..freight train rumbled by 3 times during the night .. waking us up each time. We left next morning more tired than when we arrived.. Guess we can't complain .. we were warned .. but being that close to tracks is crazy. We would not return due to the noise factor .. if you do get a room .. ask for a room on street side .. I can't believe location would help that much .. train is very loud .. but .. at least it's worth a try. Travelers on I 81 usually are looking for a good nites sleep after a day of driving .. in our opinion this is not the place .. unless you can sleep through the noise .. or .. if can fall asleep quickly after the disturbance. On the good side .. check in clerk was very friendly .. there were 3 restaurants very close by .. Cracker Barrel .. Texas Steak House .. and Mrs Rowe's.. beds were comfortable .. Rooms are abit dated and could use an update .. but .. they were clean. A breakfast was provided .. but .. we were anxious to leave .. so we did not eat there..

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for choosing Bw and the train can be an issue to some travelers. The front side is more quiet.

"Awesome Treatment!"

5
14/11/2016

Our party arrived late in the evening (8:00 pm) and were greeted very warmly by the desk staff. Everyone we came into contact with was friendly and made a point to be pleasant. We had our dog along and the staff seemed to be "pet friendly" by greeting the pet and offering dog biscuits. The room and building were clean and well kept but the breakfast was a little weak. The rubber ducky that was left in the bathroom by the hotel was a nice touch as we were headed to a baby shower and this came in useful. We had a very good experience.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Very happy to hear you had such a pleasant stay and do hope you stay with us again. Everyone loves the duck.

"Never Again!!!"

2
10/11/2016

I usually stay in another hotel when in this area. I was unable to book the one that I have stayed in several time so stayed here because of the ratings. I depend heavily on Trip Advisor while traveling and this is the first time that I have totally disagreed with the ratings and reviews. $134.99 a night for this place is outrageous. I am a light sleeper and the noise from the train is very loud. (my room was in the front). The front desk person who checked me in was not friendly, did not smile, did not seem to want to answer questions - abrupt and cold. The room needed to be updated badly - worn, chipped, faded, lumpy furnishing. Breakfast was uninspiring but edible. The gentleman who checked me out never spoke. No good morning, no was everything to your satisfaction, no safe travels - nothing. Live and learn - First and Last.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
I am very sorry you had such an unpleasant stay. As for staff absolutely no excuse for anything but exceptional customer service.

"Not impressed!"

2
08/11/2016

Perhaps the young woman who checked us in set the tone of our stay. She was very unfriendly and couldn't possibly arrange a smile on her face. It's amazing how that can affect your feeling about a hotel. The rooms are okay. We were on the 4th floor at the very end of the hall. The hotel is located outside of town, so to visit the Historic District or any restaurants, you will need to drive. There is one restaurant next door but from looking at the menu, it is down home food only (meatloaf, etc.) which we were not in the mood for. I wouldn't recommend this hotel. Like many hotels during the peak color season, it was over-priced. The breakfast is very minimal.

Micah R, Guest Relations Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for choosing Best Western. I am terribly sorry that our customer service did not live up to the standards we expect from our staff. We are on the outskirts of town, but do feature a few other local restaurants on the same street as us which we should have informed you about, including a steakhouse and Cracker Barrel. I apologize that these options were not brought to your attention.

"Good Value for the Price"

4
03/11/2016

Check was fast and the front desk staff was very friendly. My room was on the second floor but not problem because they do have an elevator. Pros Conveniently located off IH-81 A couple of restaurants almost next door Elevator Ample free parking Nice indoor pool Courteous staff Comfortable bed Room has a small refrigerator and microwave. The fridge has a small freezer compartment so you can recharge ice packs easily Cons Dated hotel that could use some serious updating Furnishings in my room were a throw back to the 80's. One chair had something on it that glowed with UV and as a result I decided not to use that chair. I carry a UV black light to inspect rooms for true cleanliness. UV illuminates things invisible in normal room light. Over all the room furnishings and carpet were pretty clean. I would give them a B+. The bathroom, however, could use some serious attention. While appearing clean in room light, the toilet, adjoining wall and back of the bathroom door lit up light a Christmas tree under the unflinching scrutiny of UV light. Microwave has a dial. . . Seriously? Come on, this is 2016 and they have a microwave that is a throwback to 30 years ago. To top that, it is screwed to the top of the refrigerator to keep it from being stolen. You can't even find these things at cheesy flea markets anymore. I am in here in business trip that has me staying for a few nights. All in all, the hotel is conveniently located and a good value for the price. Would I stay here again? Sure, the hotel is reasonably priced, comfortable and clean and suits my needs for a a place to rest in the evenings and have a hot shower.j

"Traveling near Staunton, VA? Stay here!"

5
31/10/2016

We loved everything about this hotel and are looking for a reason to return to the Staunton area so that we can stay here! There is nothing about our experience that we did not like. We booked directly through the hotel and received an excellent price. Room was very clean and comfortable, staff was always pleasant and helpful, and the breakfast was one of the most complete we've ever found at any hotel. Highly recommended.

"Granddaughter's College"

5
31/10/2016

My granddaughter and I stayed at this Best Western when I was helping her choose a college 3-1/2 years ago. We were impressed with the staff and their knowledge of the local are. She is a senior now and we have visited her several times a year every year that she has been a student. We always stay at this Best Western. Our granddaughter is planning on staying in the Staunton area after graduation so I see lots of visits to the hotel in our future.

"Comfortable Stay"

4
30/10/2016

We were extremely lucky to find a room at the Best Western Staunton Inn (they had a last-minute cancellation). There were no rooms to be had at any of the hotels off I81 due to a Nascar race at Martinsville and home games at most all the colleges in Virginia. The room was clean and in good repair. The bed was very comfortable. The lady at the front desk was super friendly and very helpful. The breakfast wasn't anything spectacular, but was perfectly adequate. We decided on the breakfast sandwiches and muffins. The coffee was very good and hot. I'm not sure what there is in the area to do as we were only passing through, but there are at least 3 restaurants within walking distance that I noticed. We decided on the Texas Steakhouse and Saloon (food was fine, service not so fine).

"Needs An Adjustment "

2
26/10/2016

First let me say that the staff was very friendly and the location is convenient to 81. One of my traveling companions also enjoyed the pool after a day of hiking. However for the price it really needs a major update! The room smelled old, rug was bumpy in spots, furniture chipped, and the one chair was a old recliner which I really didn't want to sit in. I didn't know about the train at 10:30 PM and had to get up to unplug the fridge because of the noise it gave off. The hair dryer kept over heating and had to be turned off... not fun. Small brkfst room with the usual free fare, not appetizing. First floor room window was right on the ground and a motorcycle decided to get a very early start. Bed was comfortable and clean. Bathroom shower curtain needed replacing. Price of room needs to be adjusted!

"Breakfast is above the norm"

5
25/10/2016

This hotel is exceptionally clean and well-maintained, and the staff is very friendly. I was especially impressed with the breakfast--fresh berries, grapes, and cheese cubes were avsilable. And coconut for my oatmeal!

"Hotel needs updating"

3
25/10/2016

Bed was comfortable and clean as was the room. However, furniture was from the 60's which I did not expect considering how much this room cost. Looked like the door lock was replaced but still needing to be finished.

"Comfortable stay"

4
23/10/2016

We stopped here on our way home from Myrtle Beach. Close to I81 so convenient for getting back on the highway in the morning. The rooms are a little small but okay for an overnight. The beds are comfortable and the room was spotless. Nice staff. There is a rail line that runs behind the hotel and the staff explain that if you are getting a room on that side of the hotel. We only had 1 train run by and that was early in the evening so we did not get disturbed. Breakfast was very nice however the set up is cramped. Nice Virginia Made shop within walking distance and a great restaurant Mrs. Rowes, all homemade and delicious.

"Don't STAY!"

1
21/10/2016

This was a Very Old Hotel and Really Dirty! There was a very Musty Odor! Honestly, it was Really Bad! Being Newer is not my first criteria, but being Clean Is! Don't stay here! And what they say in the reviews is true about being next to railroad tracks with trains in the night and you have to sign when you check in that you know about that!

"Great Hotel"

5
16/10/2016

We as HOG members stayed at this hotel. Front desk fast and efficient and pleasant. Clean comfortable rooms at a decent price. Great rebate for HOG members and CAA members. Make sure to ask for a room on the side that the train does not pass. Steakhouse just next door which was also pleasant and in walking distance.

"Great Stopover!"

5
14/10/2016

I made a reservation while going on our trip to Georgia. We were very happy with the service this hotel provided. The staff members are very helpful and welcoming. The room was a good size and equipped with a refrigerator and microwave as well as a safe. Instead of having just one comfortable chair to sit in, there were two! The beds and bedding were comfortable. The room was clean and quiet. Breakfast was the usual for this type of hotel, but there were a wide variety of choices. The staff in the breakfast room were very pleasant and accommodating. I know at this time of year there are many 'Snow Birds' like us heading South and this is such a convenient spot right off of I-81. There were several restaurants within walking distance. They very nicely left a sweet little rubber ducky in our room for us with an invitation to return. I have not been to a Best Western for several years since we had a bad stay at one out West. In fact, it was so bad that I wrote a letter of complaint which I rarely do! Best Western was kind enough to reply with a debit card for $50.00 to use at a future Best Western. I tucked it away for a few years and put it in my wallet for this trip thinking that it might still be loaded. When we arrived at the hotel the gentleman who checked us in took the card and said he would check on it and if it was still good, he would then apply the $50.00 to our balance of payment . I was pleasantly surprised to find that it worked and we paid $50.00 less for our stay. So, this made our stay even better. Best Western won back our loyalty!! And we found this hotel to be superior to the many similar hotels we have stayed in during our travels. We will definitely be back!!

"Homey Hotel"

5
13/10/2016

Great service, very clean and easy on and off the interstate. Stayed here before, will come back when in the area. Loved the little yellow duck in the bathroom. They are pet friendly and made us feel very welcome. A very good restaurant was next door, did not have to drive to get dinner.

"Great place to stay"

5
13/10/2016

Dropped in with no reservation, but staff were very friendly and helpful. Everything was done to make our stay very pleasant. Restaurant next door was convenient and top quality. Will plan to stay here again when in this area.

"GREAT STAFF & HOTEL"

5
12/10/2016

Staff was extremely helpful and courteous. Breakfast was great and the ladies were very helpful. Room was clean and functional. Internet worked with no problems. Bed was to short and soft for me and I am 6'1.

"Extraordinary"

5
11/10/2016

I am so pleased with staying at the Staunton, VA Best Western Hotel. The staff, offerings and rooms are always a five star hotel in my opinion. The price for a room has always been competitive and I always use Best Western Hotels when I have a choice. Thank you.

"Quick Stop for a Few Spartans"

4
10/10/2016

A quick stop for us and a few other crazy Spartan racers tackling Wintergreen in September. Conveniently located with several dining options nearby. Rooms and hotel in general were impressively clean. Having a fridge and microwave were awesome for that 4am meal prep that comes with running early in the morning. As a bonus, I did find a left-behind omelet thing in the microwave. It may have had onions in it, but I couldn't get anyone to try it to be sure. haha Very friendly staff for a reasonable price.

"lodging"

5
09/10/2016

This facility was well maintained and the staff was polite, professional and helpful. There were a variety of items for breakfast and everything was fresh. Breakfast attendant was quick to clear and wipe down tables and made sure all selections were replenished.

"Nice "

4
08/10/2016

We stay here about once a year or so. Made reservations yesterday. Rooms are spotless and comfortable. Front desk people are very friendly and very nice. Just so you know: the bottom floor is literally 20 feet from a train track. No horns blow but you may hear it at night. Ask for upper floor. We normally do and never hear the train. First floor take your chances. Had we more time to reserve we ask for upper floors! But the hotel,is very nice

"A great Best Western Hotelern to stay at"

5
07/10/2016

This hotel offered a lot of extra, 1 A great and helpful staff. 2 A hand hold the get in and out of the shower, 3 A little rubber ducky as a memento of our stay. 4 A good breakfast. 5 The friendliest staff we have every meet. Will stay there again.

"Improved in some areas a loss in others"

3
06/10/2016

The BW owners have added a Breakfast room making it easier to enjoy their "average" BW breakfast. Nothing speical on their menu but food was hot and pretty good. Few folks can have scrambled eggs cooked the right way on a steam table. The Bad and loss was the total lack of WiFi hookup. Simply could not connect. I spend a good deal of my time and working hours on the web so being unable to access was a real downer for me. I will look for someplace else to stay next trip through

"Not interney savey"

2
03/10/2016

I tried and tried to log onto the internet, to no avail. After wasting a half hour. I called the front desk. They told me to bring my computer to the front desk a nd they would hook me up there. Did that, after spending over a hour they could not hook me up either. There were several other who called the front desk with similar problems, the front desk could not HELP anyone......

"A ducky place to stay the night while on the road"

3
25/09/2016

My husband and I had the pleasure of staying in Best Western Staunton Inn while on the road from New Jersey to North Carolina. It was the perfect place to stop for the night. Right next door was the Mrs Rowe's Family Restaurant. And if you like up the road a little bit is the Texas Steak House. What more could you ask for? The Inn was clean, the staff was very friendly and helpful. Our king bed room was roomy with microwave and small refrigerator. And best of all was a complimentary Ducky on our bathtub! Amenities included indoor pool, complimentary breakfast 6 to 10:00 daily.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
thank you and we do hope to see you on future visits to the area

"Great Dog Friendly Hotel"

5
23/09/2016

Very easy on/off access to Interstate 81. Pet rooms seem to be on the first floor (our's was)and exit door leads to a nice area to walk your dog. Rooms were very clean and comfortable and I took advantage of the free coffee 24 hours!

"side exit and good breakfast"

3
22/09/2016

If they want you to exit by side door, they should put automatic door openers and a flat curb so you don't have to lift luggage down into parking lot . Also leave a parking place empty so we don't have to squeeze between cars with our luggage. Breakfast was great with fresh fruit, choice of milks, teas, yogurts, and oatmeals. All my favorites.

"Good for the money"

4
19/09/2016

This motel is conveniently located off the interstate with easy access. It is very nice for the price and has plenty of restaurants in the area. Their breakfast was good and I plan to stay there again on my next trip through the area.

"great overnight stay"

4
18/09/2016

On our way to smoky mountain, we stayed overnight there . The hotel is in very good condition with clean and wide room equipped with a microwave and refrigerator. The breakfast was great with many choice. Had a free WiFi with good signal. Very friendly staff. Would recommend it if you look for a budget clean hotel the meet your needs.

"Excellent place to stay"

5
15/09/2016

We stay at a lot of Best Western hotels and this is our favorite. The lobby. hallways and rooms always have a fresh smell, the rooms are great and the facility has easy access from the highway. The breakfast is excellent and the staff is very friendly.

"Not what the reviews seemed to reflect"

2
12/09/2016

On our return trip home from vacationing in Nashville and based upon the reviews we booked a night at the Best Western, Staunton Inn. Check in was OK, but when we got to our room it was kind dirty and there was black hair in the tub as if it hadn't been cleaned. There was only one small bar of hand soap and no shampoos or conditioners (good thing we always pack some of our own). The AC was loud and during the night I heard the train come through directly behind the hotel. In the morning we didn't stay for breakfast, we were just glad leave and head dome for a decent nights sleep. Definitely not my choice for any return trips.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
I am so sorry that you experienced less that excellent accommodations, This is not the norm for us and I will address your issues with housekeeping, Thank you for taking time to fill out the survey

"Wonderful overnight stay"

5
10/09/2016

The condition and cleanliness of the hotel exceeded our expectations. The staff were pleasant and very cheerful and helpful. This was the nicest Best Western that my wife and I have stayed at. The location was also very good with an easy on/off the Interstate.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for staying with us and very glad you had a pleasant stay.

"Good hotel"

4
07/09/2016

We have stayed at the Best Western Staunton Inn many times and in the past have been very satisfied. However, this time, the heating system in our room did not work. It was a cold night and we were uncomfortable because of no heat. No extra blankets were available.

"A welcome respite!"

5
06/09/2016

While rated only a 2-star hotel (in the AAA tour book), it felt nicer than that and was reasonably priced. We felt comfortable and right at home. Luggage racks, night light, plenty of counter space in the bathroom, working Wi-Fi, recycling available throughout, good breakfast with decent variety, made it a nice place to stay. If we are ever in the Staunton area again, we would gladly make a reservation there.

"Had a great nights stay."

5
04/09/2016

The hotel was extremely clean and comfortable. The staff was kind and courteous. Continental breakfast items were many and plentiful. The area was quiet and peaceful. Would not hesitate to recommend this hotel.

"overnight stay during trip"

4
03/09/2016

very clean, good breakfast in morning. didn't get to do much else. there is a train thrack back of the building, nobody heard the train but Me. I thought it was gonna come thru the wall, but everyone else slept thru it

"OUR FAVORITE PLACE ON I-81"

4
29/08/2016

We have family in the Staunton area so have the opportunity to stay in town a couple times a year. Have used several motels in the vicinity but this Best Western is, by far, our favorite. The rooms are very clean, well maintained and equipped. The staff is about as nice and accommodating as any I've seen in true 5-star hotels. On our most recent stay, my brother needed to leave their dog while attending a late morning family gathering. Their room was not quite ready, so the front desk just volunteered to watch the pooch for them! That is true service. Add to that the free hot breakfast and pool, and you have a nice package for just about everyone. Others have commented on pet odor in their rooms and while that may be the case in some of their rooms, we could not detect anything in ours. My only comment may be that their new satellite tv (Dish) system's remote controls may be a bit much for some of their ahem..."older" clients. They may consider offering a simpler remote for those who ask. One hint; always ask for a "road side" room. There is a train track directly behind the place and at least 2x/night coal trains from W Va rumble by on their way to Hampton Roads. Guaranteed to wake you up!

"Great location for our trip home."

3
29/08/2016

New looking building, however, tired looking room with a 'wet dog' smell and very damp air. Possibly the rug was recently cleaned and not quite dry. However, our room was very clean as was the lobby and breakfast area. Overwhelming chlorine odor from the pool are pervaded the whole lobby.

"Overnight Stay"

3
28/08/2016

Room looked clean, bed was comfortable, however.....there was a bad stench of dog urine in the room. Also the train is only a matter of feet from the hotel. Sounded like it was going to come right through the wall. Breakfast was good, lots of variety. Beautiful swimming pool. The worse part was the smell. Would not recommend.

"Odors"

3
28/08/2016

Room looked clean and presentable, breakfast was good, however as this hotel allows dogs, there was a strong odor of urine in the room. That in itself turned us off this hotel. Would not recommend but only due to the smell.

"Over night stay"

4
26/08/2016

We were traveling back from the outer banks to WV and stayed here over night. I have two small children and one small dog. They are pet friendly! They also have a nice indoor which they were kind enough to open early so my little boy could go swimming before we left. They offer a very nice continental breakfast. Overall a very good experience.

"Friendly Staff"

4
26/08/2016

Very friendly staff. Willing to help and answer any questions. very fast check in experience and express check out is great. Good variety of food choices for breakfast and it starts at 6 am. Located right off the interstate and easy to get to. It is within walking distance to 3 good restaurants

"Surprise!"

2
24/08/2016

We booked on line and checked in around 10pm. Nice clerk handed me a piece of paper to sign disclosing something about a train. I was tired and wanted to get to my room. Room looked nice and was clean. We had a 6 hour drive ahead of us in the morning so we wanted to hit the sack right away. Suddenly, I thought a train was going to hit our room. What a roar! Train came by again sometime in the nigh. Next morning we looked out the window and the train track is literally next to the building. Between the train noise and a loud a/c compressor kicking on and off I got almost no sleep. On the plus side the breakfast was fine however I will never stay there again.

"On the way home"

4
22/08/2016

This is a nice clean and comfortable motel that is convenient to the highway. We arrived a little late in the evening and looking for dinner. The desk clerk told us that Mrs Rowe's next door would be closing soon, but they would still serve us if we got there before 9pm.

"My stay at Best Western Staunton Inn"

5
22/08/2016

What a great hotel. Everything was clean and neat. There was even a rubber duck in our bathroom. We know we will always have a great experience at Best Westerns. There was a train track behind the hotel, but we hardly heard it.

"Very Pleasant and Helpful Staff"

5
21/08/2016

It is conveniently located close to the highway. The staff was very friendly. The rooms nice and clean, and the breakfast had an amazing variety of offerings - both hot and cold. I was impressed at the creative way they presented the hot breakfast items. No chafing dishes but lots of food ready for the microwave - from oatmeal to omelets. It was pet friendly and nice. I would stay here again.

"Best Western Staunton Inn"

5
19/08/2016

Had a very good experience. Staff is friendly, hotel is clean and location is great. Very pretty town, fun things to do, historic farms, brewery, antique store, and the best gelato I've tasted in a long time. Pool was clean and rooms are very comfortable and up to date.

"Road trip with grandkids"

5
15/08/2016

The lady at the counter was wonderful she called house keeping and got them started on our room. We were a little early we went to eat lunch and she called and told me room was ready. Checked in, we had reservations to ride horses at 2 had plenty of time to relax after 5 hour trip. The breakfast was one of the best I have had at hotel...

"Best Western Staunton is a Very Nice Motel"

4
15/08/2016

Best Western Staunton is a very good hotel for travelers, or visitors to Staunton. Staff was extremely nice, motel was extremely clean, room was very clean, as well. Had no problem during our single night stay. Highly recommended.

"Enjoyed the stay"

5
13/08/2016

It was a nice hotel with an indoor pool, and Susan at the front desk bent over backwards to accommodate us. We were on the train side of the hotel, and it didn't wake us up! And, the breakfast was a nice buffet spread...and even had fresh berries.

"Great hotel"

5
12/08/2016

Everyone on staff was friendly and looking to make sure the stay was enjoyable. Check-in was professional, friendly and quick. The room was a nice size with comfortable beds and chair. Easy access to electrical outlets. Breakfast was good with a nice assortment. There is a pool located right off the lobby. Check-out was just like check-in - a nice experience. Definitely would stay here again

"Friendly"

5
11/08/2016

My husband and I stayed here in our way home from our sons house. The staff was super friendly and the facilities were clean. Had a good variety for breakfast. The beds and pillow were comfortable. It is pet friendly. The staff and housekeeping actually came over and said hi to our dog! Most places just ignore her. It was a very nice stay and we will be back

"Great Value/Great Location/Great Staff"

5
11/08/2016

We have stayed at this hotel several times as we relocate to the Augusta County area. We appreciate knowing we will have a positive, consistent experience. The front desk personnel and easy checkout are one reason we stay here.

"Passing threw."

5
08/08/2016

This motel was a very nice place to stay and very clean. Everything was very well kept and in it's place.The breakfast was more than enough for any breakfast and well supplied. I would highly recommend staying here if you were in the area.

"Great hospitality!"

5
08/08/2016

The staff goes above and beyond to be friendly and helpful. We checked in around midnight after many hours on the road, and the staff person who greeted us was so friendly and welcoming to both us and our dog. It's rare to find a nice hotel that's dog-friendly and doesn't charge extra. The rooms were clean and quiet, and the breakfast was excellent. Great stop!

"Nice Hotel"

4
06/08/2016

This is a nice "pet friendly" hotel. The rooms are a decent size, beds are comfortable and bath is clean. There is a Flat screen TV and free wi fi available. One word of caution is that there is a train that comes through very close to the building. Request to be in the front of the building if this may bother you.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Good suggestion as the train can sometimes be noisy. We are very pet friendly and look forward to another visit

"Great Location; Great Stay"

4
06/08/2016

Best Westerns are a great choice, especially when traveling with pets. The Best Western Staunton was very new and in a terrific location near Charlottesville. Friendly staff, comfortable rooms, an indoor pool, and ample breakfast. The motel shared a parking lot with Mrs. Rowe's Restaurant, a local family owed bakery with three meals a day country cooking. Well worth the stop.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
It is good to hear a satisfied guest. I am glad you enjoyed Mrs. Rowes. Please visit us again.

"Comfortable stay with our new puppy"

4
05/08/2016

Truly welcoming to pets and comfortable for humans too! Friendly staff, nice room, good breakfast, and ample area in back for walking pets. It was our first night in a hotel room with our new puppy and it went well. We all got rest and she even got to ride in the elevator. We will be back!

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for your comments and very happy the whole family was comfortable. Good luck with the new puppy.

"Convenient and comfortable"

4
05/08/2016

Clean, comfortable and modern. This Best Western is close to the interstate and there are 2 restaurants within walking distance. It is only about 2 miles to downtown Stauton, where there are lots of dining options. Staff was helpful and friendly.

"Best western, Staunton Va."

5
04/08/2016

Best place to stay over all...Nice rooms, clean pool area , and very good breakfast items..Everything you will need on your trip, we stay here at least 3 times a year on our way to Ga and on our way back home to NH

"Last Room Available"

5
02/08/2016

Driving back from DC after having a nice big meal in Harrisonburg with a friend, thought we were going to spend the night there--thing again. Had to drive to Staunton to find a room in a well lit, safe location. Best Western had one last room available. CLEAN, cool and quiet. Hot breakfast was good, nice assortment of hot and cold items. Kept it stocked well and clean. Like the rubber ducky in the room for a souvenir, nice touch. Handicapped room, not so much, tub not accessible for person who uses wheelchair, will need to ask detailed questions about the room if you need it.

"not what we would expect from Best Western"

2
02/08/2016

The room was a nice size and at a decent (although not excellent) price - $97. However, the carpet throughout was lumpy, the bed sagged terribly, the bathroom was not clean and everything looked old and dirty. The coffee maker still had yesterday's (I hope) remains in it.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Not the review I am accustom to hearing. We have new Serta Pillow top mattresses so that comment was concerning. Also it is unacceptable for you to find anything in the room not immaculately clean. And absolutely no excuse for coffee station not to be clean. I am so sorry you had such an experience. If you could let me know what room you were in it would help greatly. Manager 540-885-1112

"Like a Second Home"

5
30/07/2016

The staff was so helpful in helping us plan our site seeing-in what to visit, dining, parking, and avoiding ticket traps. The breakfast was way more than your standard continential breakfast. Easy access to town and easy parking compared to downtown. Great value for your money. Clean.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you and always good to hear our staff takes good care of our guests.

"2nd time at this nice friendly hotel"

4
29/07/2016

Would stop here again. Our 2nd time at this nice friendly hotel and they upgraded the breakfast area. Staff is excellent. An occasional freight train my catch you off guard but not a big problem. I would stay here again.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Please come back. We will be renovating in the fall so you should see more improvements.

"En route"

5
28/07/2016

Stayed here overnight as we were making our way to S Carolina. On line booking made check in a breeze. We were greeted in a friendly manner-room was very clean and comfortable. It was quiet- we were told we were on the train side-only one came by and it was before we went to sleep. Price was really reasonable and they served a free breakfast that offered a nice selection.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you so much and very happy to hear you had a pleasant stay.

"Good stay"

4
27/07/2016

We had a pleasant stay here. The staff was friendly and check in and out is quick and easy. Our room was clean and had everything you would need. It is located next to a very good restaurant. It is easy to find from the interstate. I would have no problem recommending this hotel or staying here again.

"Great hospitality!"

4
26/07/2016

This was a great hotel. The staff was very friendly and the accommodations were nice and clean. Rooms have a table and an easy chair so there's not really a good work station if you have some stuff you need to get done. Very close to a great steakhouse and Cracker Barrel. Also a nice mom and pop restaurant next door that was very busy. The only con was that the blankets were very thin - but perhaps that's what they use in summer. I am sure they had extras had I thought I would have needed one.

"Nice hotel, but, oh, those trains out back!"

4
25/07/2016

I will say up front, this hotel was clean, comfortable, and easily accessed off I-81, but if you stay, be aware there is an active railroad within 100 feet of the rear of the hotel. Three trains passed during the night, and they were very noisy. Fortunately there was no crossing nearby, so the trains didn't blow a horn as they passed. Again, I would say if you stay here, ask for a room away from the tracks.

"Good value for money"

3
25/07/2016

Beds, breakfast and internet connection all very good though the hotel was a bit dated and required some renovations. On average a good value for money. I would recommend to families who wish to visit Staunton and are not able to stay in the city.

"LAST MINUTE OASIS"

3
21/07/2016

My wife and I were trying to make it to Philadelphia driving up from Atlanta but due to horrendous traffic on I-81 NB, we had to find a hotel that accepts pets at the last minute. We lucked out at this BW given it was close to midnight and turned out to be almost full. Susan at front desk welcomed us. All the staff we met that night and next day were very friendly and we enjoyed a good night's rest. Room was clean and while bed was a bit soft for us, it served the purpose quite well. Kudos to the staff here.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for your comments. It was good to hear you just tried us and was very happy with your accommodations. I-81 can be a nightmare and good you got off when you did. Please stay with us again if you are traveling in the area.

"Wonderful place to stay"

5
21/07/2016

I just spent the night in Staunton on the way back home from DC. This hotel was right off the interstate. The rooms were nice. The price was great. Breakfast had a nice variety. The hotel looked like it was new. The people at the desk were very friendly and helpful. I would recommend this for more than one night if you were in the area and needed it. I was very pleased.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you very much and so happy your stay was so pleasant. I hope we will see you on future travels

"Don't stay here if driving a RV...very small parking lot!"

1
20/07/2016

Susan gave wrong address to motel and didn't ask on what interstate we were traveling on to get there. Patsy was very helpful! Their parking lot is very, very small and not ample for trailers or RV's. Our room was very outdated, bathtub plumbing pipes knocked when turned on (as well as 2nd floor room), our room on railroad track side which is very close to motel. The train ran twice during the late hours of the night. The breakfast bar serving area is very small as well as the swimming pool. I will not go back to this motel even if they paid me. Susan should be reported to corporate for her non-caring attitude upon my arrival!

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Susan has been working here for 8 years and is a local resident. Hard to believe she could not give adequate directions which she does 100's of times. I'm sorry you were so dissatisfied with your stay. We have many parking areas but when we are busy it is difficult to park a large vehicle.

"Convenient and Reasonably Priced"

4
20/07/2016

We stayed here as we started off our vacation. This is nice hotel with a friendly staff. Convenient to Staunton, Shenandoah NP, the interstate and dining. The hotel room was nice, good bed and good internet service. The hotel is next to a nice restaurant though we did not eat there. The town is nearby and easy to get to. Overall a pleasant experience and good stop for the night. The breakfast buffet is adequate to get you started.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for commenting and do hope you will stay with us again.

"good stay"

5
19/07/2016

every thing was perfect for a one night stay. Amenities were plentiful. service staff were pleasant and helpful. Location convenient to I-81. Even the water bottle was a nice gesture. Also a nice choice of restaurants were available. Steak house and Cracker barrel were within a very short distance. Also an old established restaurant was next door. A few of the guests recommended this restaurant but we were exhausted and just wanted something light to eat so we opted for Cracker Barrel.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for your comments. On your next visit do try Mrs. Rowes restaurant. I was pleased to hear your stay was pleasant and we do hope to see you again

"Tidy and Affordable"

5
18/07/2016

This hotel is conveniently located by the highway, and is near several restaurants and and small gift shops. Overall the breakfast was good, the room and bathroom were clean, and the staff was very obliging and helpful. I'd recommend staying here if you're looking for something tidy, serviceable, and affordable.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for your recommendation. Please do stay with us again

"need new pillows"

3
18/07/2016

a clean room, a little out dated ,breakfast was not as good as other BW hotels. The pillows have a lot to be desired. Restaurant next door had great home cooking real homemade food and great pie. i would stay again if passing thru for one night

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
I am sorry you found the pillows uncomfortable. I do agree about room decor. All rooms will be totally updated this fall. I do hope you will stay with us again

"Very good balance of price and quality"

4
14/07/2016

Everything was very good, one of the beloved budget hotel chains while staying in US, especially when comparing with some other hotels. The service was very nice, some improvement could be made as to breakfast in terms of making it more "vegetable-friendly", but in general it is a very good hotel that is worth staying at!

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for the comments. I will look into your suggestion of vegetables for breakfast.

"Great place"

5
14/07/2016

Staunton Va. Best Western Inn and Suites is a wonderful, clean place to stay. The pool is great; the complimentary breakfast is great and the front desk folks were helpful with dinner recommendations. I would stay there again.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Very happy all was well with your stay and do come again.

"Great stay"

5
14/07/2016

Got the govt. rate since it was a business trip. Comfortable, clean. Nice staff, good friendly attitude. Rooms are always nice. I stay here often. Convenient location without the traffic. Great breakfast. Could use a fitness room and hot tub.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for your continued business. Also very happy you find your accommodations were pleasant. Please do continue to keep us in mind on your visits to VA.

"Quality Not There"

2
13/07/2016

I am a regular of Trip Advisor and am usually in agreement with the reviews. This is the exception. If you are used to staying at Motel 6 or Days Inn, this hotel will meet your qualifications. Trip Advisor rated this at #3 in the area, not for me. The exterior and lobby were fine and the breakfast was OK, the berries were a nice addition; but our room was not worth the $97.00 we paid for it. Sheets were paper thin, furniture old and the chairs were stained. Bathroom not clean, faucets were dirty. Next night stayed at a Country Inn and Suites which cost less and was wonderful, clean room and the breakfast was excellent.

"Staunton BW Great Accommodations, BEST BEDS, Personal touch in decor"

5
12/07/2016

BEST WESTERN always our first pick. We do own a timeshare which accounts for most of our stays but we always choose BW while traveling to and from because we are assured the most comfortable beds always. (My business travel is made by my employer always at luxurious resorts the beds are never any better than BW)

"yearly trip to FLA"

4
11/07/2016

our third/fourth trip that we stayed in Staunton....first time our room was kind of dreary....it was not dirty in any way, but room objects felt like they were thrown together and not of quality.....i will probably stay again and see if it was just that room number!....

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for your continued business. I am a little confused as we have had the same decor and bedding for at least 8 or more years. I do hope you will continue to stay with us and would like to mention we are doing a complete renovation this fall.

"Really nice Hotel"

5
11/07/2016

We arrived without reservations, but they had rooms and we checked in. The front desk folks were friendly and quick to get us set up with rooms. I loved that they welcomed us with a bottle of water. A nice extra touch! The rooms were clean and well maintained. The beds of good quality. They added a little rubber duck in the bathroom with a note that said take me home with you. Again just a little touch that added to the experience. They offer fresh coffee for free 24 hours a day..... Again it is the little things that make the difference between a good place and a great place to stay. The free breakfast was the normal fare. but still tasty and good. I would recommend if you are looking a hotel on your travels.... Stay here!

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you and very glad you chose our Best Western. Please visit us again

"One womans opinion"

5
09/07/2016

This stop was a pass thru for my husband and I. The hotel is close to a major highway , but not so close as to be noisy. The rooms are clean and well lit, and the bathroom has tub and shower with decent water pressure for showering. The only draw back was th bed could have been more comfortable. It was a bit lumpy and too soft with 3 small squarish pillows. Breakfast in the morning is a nice touch, and all staff we interacted with were very friendly.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for your response. I am sorry the bed was not comfortable but sounds like all else was pleasant. Please visit us again

"Great place to stay!"

5
06/07/2016

It was so clean, reasonable, and the staff was absolutely wonderful. I would highly recommend this hotel. Pet friendly which I like because we like to take our Chihuahua with us when we travel. A great area to walk our pet.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you and do hope we see you again

"Great Stay"

5
05/07/2016

Great stay! The staff went above and beyond. Pristine indoor pool and a great breakfast with fresh berries! Clean and very quiet rooms and a good location. Even rubber duckies for the kids. Very helpful staff and we will stay again out next time through.

"Average, clean, quiet, nice proximaty to 81"

3
03/07/2016

I'd rather give a 3.5 than a straight 3 rating for this hotel if I could. The room was nice and clean, the a/c worked very well, in fact we had to turn it off for a few hours at one point. The rubber duckie in the bathroom was a cute touch that won the 7 year old over lol. Our room faced the train tracks, we had at least 2 trains go through while we were there but we barely heard a thing. Definitely wouldn't have been loud enough to wake me up if I were asleep, and I am a light sleeper. The closet area in the room is small, and the dresser was kind of odd...it looked like it should be 4 drawers but was really 2 very deep drawers. The breakfast was decent for a free breakfast, not the best hotel breakfast I've had but not the worse either. We were all able to find things that we liked and there was someone constantly cleaning and refilling. We didn't interact with the staff much but they all seemed approachable. The pool was a little chilly for a heated pool and on the small side, but very clean, which is a huge plus, I feel like most hotel pools get a bit neglected and that was clearly not the case here. We ate dinner at the Hometown Grill across the street and it was pretty good food for a decent price.

"Very nice and Clean place. Loved It"

5
02/07/2016

This was an awesome place. Was in a great location. awesome staff. Was to stay 1 night and ended up staying 3 nights. Rooms clean, big, bed was great, nice bathrooms. This was the best Best western I have ever stayed at. Much nicer than a normal Best Western. This was more like a Best Western Plus

"Excellent staff"

4
29/06/2016

The staff at the Staunton Best Western is excellent and the Inn is pet friendly. The breakfast meal provides variety and the dining area is clean and well maintained. Families enjoy the pool and parking is plentiful and convenient. Mrs. Rowe's country restaurant is right next door and offers home-cooked meals and scrumptious home-made desserts, all at a reasonable price. The wait staff there is very friendly and helpful. The Inn is close to the I-81 highway exit and there are several gas stations nearby.

"Fresh Berries for Breakfast "

4
29/06/2016

A very pleasant stay with great extra touches like plenty of luggage holders, towels, fresh berries & both local + USA Today newspapers. Just off exit 222 I-81 wirh comfortable beds & some updating. A train was heard once in the night, but not bothersome. A good deal through Hotwire at $72 Inc tax. Would definitely recommend.

"Perfect Stay on a Motorcycle Vacation"

5
27/06/2016

We stayed here one night on a week long motorcycle trip. The staff was most helpful even offering to let us park the bikes under the drive up overhang. There was also a bike wash station. The room was wonderful and the wifi was fast enough for everything we needed. And the breakfast that was included good. We certainly enjoyed our stay there in all ways.

"Relaxing Stay"

5
27/06/2016

We came to visit the Appalachian Trail through the Blue Ridge Parkway and the Shenandoah National Park. Our reservation said our room faced the train tracks but it was never a problem. The staff, both front desk and housekeeping, was friendly and helpful. I will stay there again the next time I visit the area.

"Comfortable hotel"

5
25/06/2016

Hotel was clean, easy to get to and comfortable. Staff was very friendly. We enjoyed the breakfast and would stay there again. Staunton was a nice town and the visitor's center was a wealth of information. We'll stop there again on our trips south.

"Excellent customer service"

5
25/06/2016

The staff is friendly and willing to assist you, from front desk to breakfast servers to housekeeping. A great location, with good prices and very easy to access. Easy walking to three great restaurants. They are also biker friendly, have been here in the past on motorcycles. Service has always been exceptional.

"Nice!"

5
24/06/2016

Location is right off the highway. Very clean hotel, exceptionally friendly staff. Very good continental breakfast. Located right next to a really good restaurant too! My husband and I arrived on motorcycles and they were very accommodating with letting us park under the overhang. When they learned we arrived on motorcycles we were given motorcycle themed rubber ducks, apparently a Best Western thing. Very cute.

"Friendly"

5
22/06/2016

Friendly front desk staff who went above and beyond to help with a small problem, clean room, right next door to Rowe's Restaurant and right off Interstate 81. Free internet and breakfast. Used Priceline and was very satisfied with my stay.

"Enjoyed Our Stay. . ."

5
20/06/2016

Our room was and comfortable, and the staff were extremely friendly and helpful. Breakfast was good. One side of the hotel is next to a railroad track, and our room was on that side, but if trains came through during the night we did not hear them. The hotel is also next to Mrs. Rowe's Restaurant, which is convenient. There are several touches that make the hotel a pleasant and welcome place--from the sculptures outside and in the lobby to the little rubber duck on the bathtub. We would stay here again.

"Good Place"

4
17/06/2016

Enjoyed the hotel, accommodations and staff enough to come back again on the way back to NC. Very nice breakfast. Lots to do in Staunton. The staff were very helpful. Beds were very comfortable. Very clean.

"Great stay"

5
14/06/2016

That place was absolutely wonderful. Very clean, great staff, good breakfast!!!!We would definitely stop there again. We had come from Myrtle Beach, SC and the room we had down there wasn't near as nice and it was more money...

"Nice place"

5
13/06/2016

I booked this room through Trip Advisor and feel that we had an excellent service and value for our money. Not fancy, but clean, helpful, relaxing. Great breakfast for families, and nice pool for the kids.

"Our stay"

4
11/06/2016

We enjoyed our quiet stay and good fast breakfast.Would like to have fresh eggs and newspaper at the door . The personnel were very accommodating and helped make our stay very friendly. We enjoyed our brief stay very much.

"nice stay on way thru VA"

4
09/06/2016

Our stay was a stop-over on our way to OBX. We decided on BW for the location and reasonable rates. Everything was very nice, including staff. Our breakfast was good, but nothing out of the ordinary. Our only complaint was an odor out of air conditioner.

"Good budget minded hotel "

4
08/06/2016

The first thing we noticed was the big smile on Patsy's face to greet us. She looked after our check in as we were earlier than the stated 3pm time. She had rooms cleaned for us and offered to store our bags so we could continue riding our bikes. The rooms are a bit dated but they they were clean and the beds comfortable. The breakfast was decent but lacked hot eggs and breakfast meats. They did have waffle makers and a really nice selection of fruits. Would stay here again.

"Good experience"

5
01/06/2016

Our experience with the Best Western Staunton Inn in Staunton, VA has been very good. My husband and I have been coming here several times a year on our vacations. It is a fun area to visit and a good hotel to stay in. Breakfast is very good. The rooms are comfortable and the staff is kind and friendly. We love it here!

"Personal consideration"

5
31/05/2016

This particular Best Western hotel has been very accommodating with special needs my husband and I have. They have been able to provide us with a handicapped room and a recliner on each stay. The breakfast choices are varied enough to suit our needs as well.

"great dog friendly motel"

5
31/05/2016

The Staff was friendly and courteous. Rooms were comfortable and clean. No dog fee was great, and there was adequate grass area for walking.. Nice parks and beautiful mountain experiences nearby. The continental breakfast was good and there were plenty of dining options close by, including Cracker Barrel--always great.. We'll stay here again.

"Great place to stay"

5
28/05/2016

We were just passing through on our two week road trip and booked this room through Trip Advisor and what a gem. We enjoyed our stay. Nice, clean, quite room and an amazing complimentary breakfast. Courteous friendly staff. Would highly recommend and return if I passed that way again!

"Extremely clean, extremely friendly"

4
26/05/2016

Descent rates, extremely clean, very friendly large staff. Close to railroad but, really ok. You can request other side.... Best hotel breakfast I've ever had. Staff goes out of their way to make things special. Nice pool. Stay here you won't regret it

"Excellent service and great breakfast"

5
26/05/2016

I enjoyed our stay at BEST WESTERN Staunton Inn, Staunton, VIRGINIA. Highly recommend to stay if you are in the area of Staunton VA Friendly and helpful staff, rooms are spacious and quiet. Close to restaurants and highway!

"One More Shout Out for the BW Staunton"

5
22/05/2016

We have stayed numerous times at this lovely hotel and are never disappointed. The most recent stay was this past weekend. The rooms are always clean, the staff are always friendly (particularly Susan on this visit), and the breakfast bar is exceptional. We hope to continue to frequent the Best Western because it is THE BEST!

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Very pleased to hear all went will with you stay. I will relay your comments to Susan and please stay with us again when traveling in VA.

"Good Value"

5
21/05/2016

This was the best price in Staunton for a hotel with pool. We stayed on the railroad side of the hotel, but it was not a problem at all. The trains did not whistle as they went by, there were very few of them and did not wake us up. Also the view was better on that side-the woods versus the parking lot.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
We are very happy you choose Best Western and all was satisfactory. Please stay with us again

"One of the BEST hotels of the last 20 stays!"

5
17/05/2016

Very clean and up to date. Helpful staff and an excellent breakfast. Desk clerk recommended a restaurant nearby that we could walk to for dinner, and it was a wonderful experience. Can not overstate the delightful stay in this hotel.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you so much. Very satisfing to hear such a review. It helps staff and management know what they are doing right and where we need to improve.

"Great Stay"

5
16/05/2016

Great stay. Rates were higher because of graduation weekend is the only complaint. Breakfast was OK- continental. Coffee was good. Staff very friendly. Has pool, very clean. Close to US 81 and US 64 is a plus.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Sorry about the rates as May weekends are always higher rates. Future travels should find more reasonable rates so please come back

"Comfortable and convenient"

4
15/05/2016

When on a long road trip, I don't need a fancy hotel, but I do appreciate one that's easy to find off of the Interstate, has a decent breakfast, comfortable bed and clean bathroom. The Best Western has all this and the friendliest front desk staff I've encountered in years. Is it a Virginia thing? I don't know, but it was an easy place to spend the night, and I can recommend it.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for your comments about our hotel and staff. I don't know if friendliness is a Va. thing but it should be a nation wide Thing. Please continue to keep us in mind on future trips.

"Staunton"

4
12/05/2016

This is my "go to" hotel in this area. Staff always friendly and helpful. Rooms comfortable. Easy access to interstate. Several restaurants nearby; I usually opt to just walk next door to Mrs. Rowe's.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Please continue to keep us on your list of preferred hotels. We value our loyal customers and hope we continue to give you excellent service.

"Consistently exceptional"

5
11/05/2016

I've stayed 3 times- always the same as the time before-wonderful! The staff is warm and friendly, the the breakfast starts the day off the right way! I joined the Best Western club because of this hotel.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for your comments and becoming a rewards member.

"Fine Hotel for an Ovenight"

4
10/05/2016

I agree with the vast majority of reviewers that this is a fine hotel for an overnight stay. Yes the room is not that of a,boutique hotel in France. But it is,clean, well-furnished and comfortable. The folks on the front desk could not have been more pleasant and welcoming. The price is right, and the hotel is very pet friendly. Everything we look for.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Although a boutique hotel in the south of France would be a delightful place to stay I hope we were reasonably accommodating. Thank you also for referring to the majority of guests comments. As you probably have read there is always unreasonable travelers. Thank you again and hope you will return.

"Nice hotel"

5
10/05/2016

This is a very nice place to stay. Our room was clean, quite large. Parking is easy and secure. Breakfast room could be a bit larger. But all things considered, this is an excellent place to stay overnight.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for your comments. It helps other travelers make decisions where to stay on their travels. Please keep us in mind on future travels.

"Consistent Positive Experience"

5
10/05/2016

We have stayed at this BW and others as well, however, this Staunton Inn is the only one that has provided positive experience every stay. The service is spot on, the staff is courteous and attentive, rooms are clean, beds comfortable and rooks are maintained, all amenities operate properly.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for your loyalty to Best Western. I hope you are a BW rewards member. If not please check with the front desk at your next Best Western. We look forward to future visits.

"Run down hotel"

2
09/05/2016

Since the Best Western Staunton Inn was rated #3 on Tripadvisor out of 16 hotels in Staunton, I was disappointed when I got there. The hotel looks run down and not well maintained and updated. The room was furnished in the old burgundy and green combination from the 90's. The two chairs in the room looked dirty and I was careful not to put my hands on the arm rests when sitting. The bed itself appeared clean and the mattress fairly comfortable. We had the room with the two queen beds, and each bed had three pillows. Bathroom was not very clean, there was mold in the bathroom, and the bathroom light was flickering for a long time before it stayed on. There was a brown stain on the toilet seat. Other reviewers talked about how friendly the staff was, but I didn't experience that at either the front desk or the breakfast area. The friendliest person was the housekeeper. I noticed the train tracks behind the hotel, and asked her about that. She said that people with rooms on that side of the hotel do tell her that they hear the train. Luckily our room was on the front side. Since this is a pet friendly hotel, I requested a pet free room due to allergies. They have a small indoor pool in the front. I have found that with Best Westerns, the quality can vary from one to another due to different management, so I'm always taking a chance choosing a hotel from that chain. I have not stayed in the other hotels in Staunton so cannot comment on those, but just surprised that this had a #3 rating. Wifi was slow. I would not stay here again, and can't help but wonder about the legitimacy of some of the other reviews.

"Happy Traveler"

5
04/05/2016

Always a good stay at the Staunton Best Western! Efficient, friendly staff, immaculately clean rooms, comfy beds, good size. Nice clean breakfast area. We stay here every time we are on Rt. 81 near the Staunton area. Great home cooked meals next door at Rowe's.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
We do appreciate our return guests. Returning means we are doing things right which is always good to hear. Please continue to keep us in mind on travels in this area.

"Good choice of hotel"

5
03/05/2016

The hotel was very clean and fresh. The staff was attentive and nice. The breakfast buffet was clean, well presented and very good! It was easy to get to this location from traveling in the area. The hotel also accepted my AARP discount. Will reccomend this hotel, and hotel chain, to others.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for choosing Best Western and especially our Best Western. We do appreciate your recommendation.

"animal review"

5
03/05/2016

Breakfast could have been more complete. Pillows very uncomfortable! Everything else was very good. We travel with a small dog and our room was great to be able to get him outside. I wish there had been a better place to walk him.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
I am sorry the breakfast and pillows were not to you liking. We do have a walking area in the back of the hotel and a dog station should you stay with us again.

"Great spot , great location"

4
28/04/2016

This was basically a stop over night travelling from south to north but definitely a perfect stay over. It is very close to the 77 highway - exit 222 to be exact. Texas steak house is right next store, walking distance and food was great, breakfast was included with our stay and free wifi...great value....noticed this hotel was a winner with trip advisor for 2015...even better....room are clean, spacious and great shower!!! Made a note to make this a stop over again.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Very happy you chose Best Western. Please keep us in mind for future trips.

"A Quick Stop"

4
27/04/2016

Great experience at the BW in Staunton VA. The Inn was very easy to find - right off of Route 81. Our family has and will always stay at a Best Western. At this location, the staff was very friendly and helpful. Great breakfast selections in the morning.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you to you and your family for you loyalty to Best Western. It you have any special needs or requests please do not hesitate to contact the hotel.

"Great Stay"

5
25/04/2016

Arrived late last night to be greeted by Dana and I think her name was Melissa (short blond hair) warm welcoming smile, helpful and very professional. Room was clean, bed and pillows were awesome! Slept like a baby. In the morning was greeted again by a warm welcoming smile, helpful and very professional Patsy. Breakfast was great with alot of choices. I would highly recommend Best Western Staunton Inn.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for mentioning our employees. I will be certain to pass this on and very happy you had such a pleasant experience.

"Love This Place"

5
24/04/2016

This is the third year we have stayed here with our cat on our way home from Florida. We can always count on a warm, smiling welcome when we walk in the front door, and we know we will be provided with clean, comfortable accommodations. Rooms are large and very appealing. Breakfast is great, and any requests we make to the front desk staff are cheerfully and quickly granted. This place is a treasure.

"great hotel"

5
22/04/2016

Great service, great value, and very clean hotel. great restaurant next store that we walked to, also gas station next to restaurant. The location was excellent , right off the highway. Would stay there again next time we are in the area.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you - we are very glad you chose our hotel. We do hope to see you again.

"Safe, Secure, Clean"

5
15/04/2016

Pool, microwave, refrigerator/ freezer, breakfast including make your own waffles. Staff most helpful and courteous - even checked in to see how everything was and asking if anything else was needed. Easy access on and off Route 81.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you and is sounds like you had a very comfortable stay. Also good to hear staff took good care of you. We hope to see you again.

"Very good hotel"

4
10/04/2016

Room has mini frig and small microwave, is clean. Reasonable price. We usually stay at the Stonewall Jackson Hotel, but the price had went up waaaay too much. So looking for an alternative, we found this hotel. It was nice and clean, and staff is nice. I gave it 4 stars because the beds are a little hard, but it is minor given the price and convenience. We were in town for a play at the Blackfriar's Playhouse.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for your stay and taking the time to comment. Guests comments are very helpful for management. Please stay with us again.

"Very nice Hotel"

4
09/04/2016

I recommend this hotel . Staff is excellent and service is good . Rooms are clean . Slept like a baby. Breakfast was very good. Location is perfect . very close to the highway . As I said would recommend this hotel at any time.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for the recommendation and we do hope you will keep us in mind as well as all Best Westerns.

"Best place to stay"

5
06/04/2016

We always stop here on our way home from Florida. It's the nicest of any of the places we stay going either way. The rooms are clean and comfortable. The breakfast is great---everything fresh and tasty. They have just about everything you could want. They provide a ocal newspaper and a USA today. Stay here, you won't be disappointed!

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you so much for you business and your comments. It is always good to hear what we are doing right as well as any short comings.

"Clean, comfortable, with a few personal touches..."

5
04/04/2016

My family of 4 stayed at this property last week on a road trip. We pulled off the highway and got the reservation last minute, and it was perfect for what we needed...Quiet, clean, and comfortable. The two ladies who checked us in were very sweet and friendly. We didn't have time to check out the pool, which is directly in the lobby by the front door (warning to other parents who don't have time to swim-the pool is RIGHT THERE and hard to hide from eager kids!) The lobby is small, but there is 24/7 coffee, tea, and hot cocoa which was exactly what we needed when we arrived after our long trip. The beds were comfortable and the breakfast in the morning was terrific for a free hotel breakfast. We really appreciated that there were fresh raspberries and blueberries offered as part of the breakfast. Lots to choose from and actual mini boxes of cereal (instead of those huge dispensers that always get jammed). Both flavored and standard waffles were a nice touch....there was really something for everyone. We would absolutely recommend this hotel to others looking for a quick, clean, and convenient stop over off of the highway, and would stay there again if we were in the area.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you so very much for you comments and taking the time to give an in depth look at your stay. These kind of responses are very helpful, Thank you again and we hope to see you on future travels

"Good nights sleep"

4
03/04/2016

Stopped for one night. Hotel is easy to get to and there are restaurants within walking distance. Close to I81 but very quite location. Room was clean and comfortable. Fridge, microwave and up to date furnishings. Great shower head! Indoor pool. Usual breakfast. Friendly and helpful staff.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for choosing our hotel and very happy you had a pleasant stay

"Awesome value! Loved the breakfast!"

5
02/04/2016

We stayed here Easter weekend and couldn't be more impressed. Clean, comfy rooms- with a mini fridge, coffee/coffee maker, and microwave. The bed was so comfortable! The pool was nice. The free breakfast is no joke. The breakfast room was off of the lobby and we were surprised by the variety. They have 2 waffle irons and batter dispensers with blueberries, raisins, coconut shavings, cinnamon and sugar to add to the batter if you want. A stocked mini fridge with Jimmy Dean breakfast biscuits, omelets, hard boiled eggs, and milk. Cereal is kept in a basket on the counters next to the pastries. The juice machine is great. They've got fresh fruit and cheese, oatmeal, toast, and french toast. It was amazing to say the least. We have stayed in the Jackson Hotel and Best Western Staunton Inn blows them out of the water. We will be back definitely.

"Very good experience"

5
02/04/2016

We enjoyed the motel. I chose it because it was pet friendly, and we were traveling with my 2 dogs. Also because the price was very good, and the staff I talked to on the phone were friendly, kind, informative and very helpful. I've liked Best Western in the past but hadn't stayed in one for quite awhile. I will look for Best Western first in the future.

"Personal on Vacation"

5
02/04/2016

Excellent motel at a convenient location and reasonably priced. Clean and helpful staff-- would recommend it to friends. We were on a trip for our anniversary and it certainly met our needs and made for a pleasant stay. They a nice breakfast until 10:00 am which made it nice for casual travelers/

"Nice place in these hills"

4
31/03/2016

We're beat from driving. First place on trip advisor we saw. What a gem! Staff kept us on task to our room. Steered us to the family restaurant next door, good comfort food. Warned us of coal train out back before we signed in. It went by 3 times, but we missed 2 of them sleeping. Beds and room were very nice. Will stay again!

"Comfortable overnight"

5
30/03/2016

Clean, comfortable hotel easily reached from !-81. Indoor pool was out of order, but if I didn't ask while reserving, I would not have known until we arrived. Not the most important thing, but I specifically booked this hotel for the pool.

"fast stop over"

5
29/03/2016

We were driving all day and decided to stay here and it was well worth the money. Very relaxing close dining and made us feel at home. There was a lazy boy chair that my husband used lol, but it was very comfortable and excellent breakfast in the morning! I would drop by again

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you and we do hope to see you again

"vacation"

5
26/03/2016

Our experience at Best Western was great. The location is easily accessible from the interstate and this was our first experience of a walk -in of a visit to a Best Western .We are going to be making a visit to family in the New England area and are making travel plans to stay at a Best Western location .

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for choosing Best Western and I hope you have pleasant experiences on your trip to New England

"enjoyable"

5
26/03/2016

We found a gem of a place to visit while we were in Staunton. We visited the Woodrow Wilson Home library and museum. The breakfast was very good; but we would have liked to have some sausage or bacon included with it.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
I am glad you enjoyed your stay in Staunton and you experience at our Best Western

"Spring break getaway "

5
25/03/2016

This hotel is convenient, clean, comfortable with friendly staff. We visited several local breweries and even a distillery (!) on route 151 Nelson county 20-30 minutes down 250 east. We enjoyed several lovely dinners in historic downtown Staunton. Mrs. Rowe's restaurant is next door and worth a visit for some down home cooking. We would certainly stay here again.

"A must stay at hotel"

5
25/03/2016

This is the Cleanest Best Western I have ever stayed at. Staff very friendly, Breakfast was good selection, Our room smelled so clean upon entering I couldn't believe it. Room was very clean and comfortable. Also was given a mini rubber duckie in the bathroom to take home as a token for staying. Towels etc. were displayed in a design. Will definitely go out of my way to stay here again if ever in the area.

"Pleasantly surprised"

4
23/03/2016

Loved the duck, he will be traveling to Iceland to lounge in the blue lagoon with us. Very nice front desk staff. Quiet and clean. Breakfast had many options and love that it is served until ten. Good option

"hotel stay"

5
21/03/2016

I stay at the Best Western in Staunton several times a year and enjoy the stay. The staff is pleasant, the hotel is clean, the beds are comfortable and the breakfast includes fresh fruit which I love.

"Very Enjoyable Stay"

4
20/03/2016

As a sole adult with three kids, I considered a fancier hotel for a get-away weekend with the kids, but the fancy place had a quota for kid/adult ratio and wouldn't have us. We booked the Best Western and had a nice time in this clean and efficient hotel. The breakfast choices included waffles and omelettes as well as the usual and we enjoyed ourselves. Nice memories with the kids in Staunton. Would stay there again.

"Pleasure Night"

5
18/03/2016

This place is rated very high on my list. Pleasant people,great breakfast and clean rooms. Front desk checkin people were very kind. They were interested in us as people and not just someone who needed a room for a night. Their breakfast was awesome. Food was great hot or cold which ever you wanted. They even signed us up for a discount on our next night at any Best Western. Thanks for great service.

"Great Staff"

5
13/03/2016

We found this hotel to be very warm and friendly. Rooms were a bit dated but clean. Location was great. Breakfast was well stocked and the attendant was lovely. Very pet friendly staff as well. I would recommend this hotel highly.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you. I do appreciate your comments. We are in the process of updating our rooms and hopefully should you visit us again we will have all completed. We are pet friendly and always want all of our guests to have a pleasant experience

"Very nice staff and good location"

4
11/03/2016

The check in staff were the nice people and gave a great recommendation for a restaurant. The water bottles on check in was a nice treat. The breakfast selection was very large and there was something for everyone.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for choosing our Best Western. We do hope you will keep our hotels in mind for future travels.

"Great stay"

5
09/03/2016

Quick overnight while heading down highway. Very convenient to highway. Great customer service and great breakfast. I thought there were a lot of options and tasted good. Rubber ducky was a nice touch!

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
It is always good to hear our guests had a pleasant stay and appreciated their experience. We do hope we see you again.

""Rubber ducky, your the one""

5
09/03/2016

We are in our 70's but it still brought a smile to our faces when we saw the rubber duck on the bathtub. Best Western began reinventing itself quite a few years ago to provide a nicer hotel experience and distance itself from the lower level hotels. It has certainly accomplished that and more. Everything was very nice. Two comfortable chairs in the room, no fighting over who got the nice chair. Bed, shower, heat regulation, everything was perfect. The free breakfast put them over the top. The woman providing assistance at breakfast was so helpful and pleasant. The food was great and we plan to stay at this hotel on all our trips to Florida.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for choosing Best Western. I am happy you enjoyed our little duck. They do bring a smile. It sounds like you will be choosing Best Westerns for future travel and we do hope we see you again.

"Excellent Value"

5
08/03/2016

Very clean hotel, pretty lobby and display by elevator. Room was very comfortable. The room included two stuffed chairs, table, mini refrigerator and microwave. The king bed was very comfortable. Nice selection of hot and cold breakfast items.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
It sounds like you had a pleasant, comfortable stay and we hope you will keep us in mind for future stays. Thank you for taking the time to comment

"Good Hotel"

4
07/03/2016

Can't beat this hotel for the money. Decent Room, Decent Breakfast, nice TV, good internet, clean. The pillows were a little hard but everyone has their own likes for a pillow. I will stay again if I am in the area.

"Quick trip to Staunton VA"

4
05/03/2016

The service was excellent, very friendly staff. We had a late arrival with no issues. Easy check-in and out. The room was great, would have preferred a Queen size bed instead of two doubles. Nice choices for breakfast. The location was convenient right off the interstate. I would definitely say here again.

"Great place to stay"

5
01/03/2016

This is my second time staying at this Best Western in the past year and each time has been a great experience. The staff is very friendly, rooms clean, and the breakfast is amazing. They offered fresh raspberries and blackberries which was a special treat. I needed a handicap room and the room had 2 recliners which was a pleasant surprise.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for taking time to comment. Very happy to hear you enjoyed breakfast as we try to do some extra touches. Please keep us in mind for future lodging needs.

"Second Time Here"

5
25/02/2016

We stopped here 1 year ago on road trip south primarily because they accepted dogs. we really liked the place, the staff, the rooms, and rated it excellent then. So this year it was a slam dunk that we would stop over again , and the visit was just as good. As Best Westerns go, we thin this is one of the best.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for your return stay. It is always good to hear a guest was so satisfied that they would seek us out on another trip to the area. I hope we see you often as you travel south.

"A Reason to Stop in Staunton"

5
23/02/2016

Outstanding helpful staff; convenient stop off interstate; great breakfast included in room price (much better than we had the day before at a conference run by another well-respected hotel!) and a very pleasant experience~~including a rubber ducky in our bathroom and complimentary bottled water!

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
It is good to hear we are all taking care of our valued guests. Sounds like your first stay with us and we do hope to see you on future travels

"Convenient, good service and clean in a nice, friendly town."

4
21/02/2016

We stayed here both on the way down and on the way back from Florida. On the way down, we had the opportunity to visit the downtown area to do some shopping and eating. See my reveiws of Shenandoah Valley Brewery and Byers Street Bistro. When we made reservations for this hotel, we were warned that there were train tracks behind the hotel. I have to say that we never heard a thing! The hotel has an indoor pool, laundry facilities and adequate on-site parking. This hotel has continental breakfast each morning, and coffe/cocoa/tea available in the lobby. There is no attached restaurant, but right next door is a popular family restaurant, that we unfortunately didn't get a chance to visit. McDonalds is across the street, if that is more your style. The hotel staff were very friendly. There is a very sweet cat who greeted us in the parking lot; apparently he lives nearby but is the hotel's mascot and welcoming committee. This hotel is conveniently located off 81 and 64.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you so much for your kind comments. I am very happy you had such a pleasant stay. I'm sure you were greeted by a little black cat, We are very pet friendly but i do wish people would not drop off cats. We have found homes for so many over the years and do get them spayed an neutered. Just hope people would be more pet responsible. I am glad you enjoyed our historic downtown and do hope you visit us again.

"Great place to overnight"

5
15/02/2016

I stay at this establishment each year as I head south to Florida. No matter what time or weather condition I arrive in, the front desk is always there and helpful. The friendliness of the employees is wonderful and go beyond what is necessary. I always feel safe unloading my car and getting to my room, and as a female traveling alone, that is very important. Rooms are always clean and fully stocked with whatever you may need. Several restaurants very nearby. I definitely recommend this establishment!

garyDLIvp, VP of Operations at BEST WESTERN Staunton Inn, responded to this review
Thanks so much for your comments. It is nice to hear that you visit us each year as you travel south. We enjoy having our repeat guests visit us throughout the year. Thanks for your kind words about the cleanliness and safe feeling of our hotel and the friendliness of the staff. We strive each day to put our best foot forward. Safe travels! We'll see you on the return trip. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Weekend Stay"

4
10/02/2016

Upon arrival Micah was very nice and attentive at the front desk. The breakfast lady on Friday and Saturday was awesome as well you could tell she loved her job, I noticed some mold on the blackberries and she immediately took care of it. Front desk ladies were perfect, coffee and tea stand was stocked with lots of varieties. Great location. Only complaint is our bath tub didn't get cleaned like two times, which is important for four people staying in the room. Overrall nice stay!!!

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for taking time to comment on your stay. I will pass on your comments to our employees. We do hope you will stay with us again and choose Best Western for other travel destinations.

"Great Option in this Area"

4
05/02/2016

This property is an easy on-off I-81 and located next to Mrs Rowe's Family Restaurant. There's a Texas Steakhouse and a Cracker Barrel within short walking distances, and a McDonald's and gas a short drive away. It's also within walking distance from a Virginia Made Shop. On the other side of I-81 are numerous shopping and dining choices. The staff were all very friendly, helpful, and accommodating. My room was clean, quiet, and comfortable. Wi-fi was spotty. Good breakfast service. Ample parking. I wouldn't hesitate to stay here again.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for taking time to review our hotel. Guest comments are very important to us and we are very happy you were so pleased. We do hope we will see you again.

"This Best Western treats you like "home folk"!"

4
03/02/2016

Nice accommodations, very pleasant and helpful staff. Excellent breakfast service. (Best to request a room away from railroad track) Easy on and off I-81. Restraunts nearby. Other motels in the area may have more updated rooms but the cleanliness and staff is why I choose this BW.

garyDLIvp, VP of Operations at BEST WESTERN Staunton Inn, responded to this review
We enjoy our guests leaving comments about their stay to share with others. Thanks for your honest review of our hotel and location. We do strive to maintain a very high level of cleanliness and a friendly, helpful staff. I hope we will have the pleasure of serving you again soon. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Staff support was exceptional"

4
29/01/2016

We appreciate the kind service that the staff provided for our school trip. Carole, in particular, was so very helpful in booking the rooms and answering questions that we had. I would absolutely stay at this location again on another field trip or family trip when given the opportunity.

garyDLIvp, VP of Operations at BEST WESTERN Staunton Inn, responded to this review
Thanks for giving us the opportunity to serve your school group. I'm pleased your trip was fun and that Carole and Staff took great care of all of you. I do hope we can be of assistance in the future. Thanks for staying with us. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Family get together in the area."

5
28/01/2016

Stayed for three nights in Aug 2015. Arrived after hours and was greeted by a friendly staff. Room was nice, comfortable, and clean. No issues with wifi and breakfast area was busy, but well stocked and clean. Enjoyed our breakfast and paper outside the pool area. Enjoyed our stay, speaking with the staff, and will stay there again when in the area.

garyDLIvp, VP of Operations at BEST WESTERN Staunton Inn, responded to this review
Thanks for staying with us and for sharing your comments. We enjoy hearing from our guests. I'm pleased your stay was enjoyable and I do hope you will visit us again soon. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc.

"Comfortable stay, great breakfast, lousy internet"

3
26/01/2016

The place is clean and comfortable with an amazing breakfast selection. The room had enough seating for comfortable TV watching and a seperate desk with plenty of outlets. Would have been great if the internet worked. Spent 45 minutes with tech support twice before even getting the network up to be recognizable, with drops every 15 minutes or so and very slow when working. This was after spending time trying to get the help desk in the welcome book who wvwntually said they don't do that hotel. Am writing this on same equipment, so it wasn't my end that was bad. Lobby business center was just as bad as gmail and other4 sites do not support the browser they use.No alternate browser was available.

garyDLIvp, VP of Operations at BEST WESTERN Staunton Inn, responded to this review
Thanks for staying with us and for sharing your comments. I'm pleased you enjoyed your visit except for the difficulty you had with our internet access. I know how important access is and I will make sure we keep check on the service to make sure it is working properly. I hope you will visit us again should you return to the Staunton area. Thanks for traveling! Gary Purvis VP of Operations Dominion Lodging, Inc.

"Our favorite place to stay"

5
22/01/2016

We love staying here as it is a pet-friendly hotel which allows us to bring our dog with us on vacation. He loves it too. The breakfast bar has a wide variety to choose from and Mrs. Rowe's restaurant next door is a great place to go for lunch and dinner. The hotel has easy access from the highway.

"Scenic Vacation"

5
20/01/2016

We enjoyed our stay at the Best Western very clean and comfortable. We drove over 3300 miles on our trip and found the Best Western a very nice and practical place to stay. The staff was very informative and the breakfast was good. My wife and I have been married for 43 years and were glad that the stay was quiet after driving all day long. Would recommend to our friends.

garyDLIvp, VP of Operations at BEST WESTERN Staunton Inn, responded to this review
Thanks so much for your kind comments. It is nice to see you had a pleasant visit with us while on your long trip. I hope that should you return to the Staunton area, you will visit us again. Thanks for traveling and for being our guest. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Nice place to stay"

5
13/01/2016

We spent two nights here while visiting relatives. The rooms were tastefully decorated, comfortable and clean. The breakfast bar was well stocked with a variety of choices. I would recommend this motel and would stay there again in the future.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for choosing Best Western. I was very glad to hear you had a pleasant stay. Please keep us in mind on future visits to VA

"The Very Best Choice"

5
09/01/2016

Excellent hotel in regards to ease of access to highway, clean well appointed rooms, wonderful staff, terrific breakfast with excellent quality and choices. Also a great restaurant next door and gas next to that. Our favourite place by far.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for choosing Best Western. It was very nice to hear you had a pleasant stay and had what you needed close at hand. Please visit us again.

"Convenient, clean and affordable"

4
08/01/2016

We needed a place to stay with our dog traveling from NY back to TN. Best Western was located right on 81. The downtown is also nice with good places to eat. The hotel was very clean and had everything we needed for a quick stay. Will stay again whenever we make that trip.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for you comments. I am glad you found us and hope you will return on future visits to Staunton. Yes we are very pet friendly.

"Friendly clean comfort"

5
05/01/2016

This was a welcomed comfort after a long drive. Clean friendly atmosphere with fresh coffee available in lobby upon arrival. Room was clean and quiet, and oh the rubber ducky so cute! Pet friendly atmosphere totally appropriate and CLEAN, would never know pets were on premises. Made our trip much easier.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
We always like to hear that we are a comfort when guests have a long drive. Thank you for taking time to comment and please visit us again.

"Nice Stay"

4
02/01/2016

This was our 2nd visit to the hotel. The staff is very friendly. We brought along out small dog and was not charged extra as in other Best Westerns. The quality and choice of the food was much better. They served fresh blueberries, grapes and oranges and grapefruit cut up. The cereal was name brand and not an off brand. The only problem we had was the heating system was noisy so I turned it off. I reported it the next morning and the person at the front desk made a note of it. I can't say enough about the nice staff here!

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for returning to our inn. We are very pet friendly and hope we see the whole family again soon.

"hotel Review"

3
01/01/2016

Old hotel. Room was quite large and equipped with fridge. Room had desk or table but no desk chair. I found bed comfortable but wife had trouble with the bulky pillow. LUKEWARM WATER! We asked for room near elevator but were placed at furthest end of hall. Breakfast was so-so, with no warm eggs or bacon or warm oatmeal. Would not return if occasion arose.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for your comments. I am sorry all was not to your satisfaction. I am especially concerned about the hot water situation which I have addressed with maintenance.

"Welcoming Every Christmas"

5
29/12/2015

We stay at the Staunton Inn every year on our Christmas trip between NYC and Nashville. We usually travel with one of our dogs, but not this year. It was nice to return to where we're always welcomed and made comfortable. Friendly staff and clean and quiet rooms. Breakfast could offer more variety, but everything was tasty and fresh. Pool was closed for maintenance. We prefer firmer mattresses.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for your continued business. I hope you had a very happy holiday and safe travel. Hope to see you again on future holiday travels.

"Staunton stay"

3
26/12/2015

The staff is very friendly. Our room was clean and nice, but had some issues. The stopper was not working in the bathroom and a very small hole in the ceiling with a ever-so slight drip. Decor was a little dark and better lighting could exist. The lighting unit between the beds did not work properly. The furniture reflected much use and needs fixing. We have stayed here many times in the past and feel it needs attention after this stay. But it was clean. Easy access to I-81 and good restaurants within walking distance.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for your comments. However I am a little confused as there is not a room or bathroom in this hotel with any damage to a ceiling nor water dripping. We would not rent a room if such an issue occurred.. You also mentioned dark decor. We have Shaker furniture which is a cream color and a light green. Is it possible you had our hotel confused with another in your travels. I did e-mail you and asked what room you were assigned. Thank you for your help.

"great place"

5
14/12/2015

the room was great, the bed was great, the shower was great, the breakfast was way above what you get at the average hotel, staff went out of their way to be helpful. do yourself a favor stay here, you won't be disappointed.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for the great review. It sounds like all went well with you stay and thank you for the recommendation. Hope to see you again.

"Stay here"

4
12/12/2015

This was a last minute selection: we were happy with the service, breakfast and the e-mailing of our bill. We paid more to get more - better quality than LQ which is our usual choice. The in-room coffee was also great, a bonus as my husband is a coffee hound!

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
I am very happy you had an opportunity to experience a Best Western and I am glad you chose our hotel. Please keep Best Westerns in mind on future trips.

"Stop over"

4
03/12/2015

Nice place too stop over on our way to Florida. The staf where very polite an helpfull. The room was very clean and the bed was confortable. I recommande this hôtel. We stayed one one night, we where given complamentery water and we had a microwave oven and coffe

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Hopefully you will have future trips to Florida and we will be you regular stopover. Thank you again for your business

"Very Accommodating"

5
02/12/2015

Bring your bathing suit, great indoor pool, especially after a long car drive. Rooms are clean and comfortable. Front desk staff was very friendly and informative. We will return in our next visit!!!!!!

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
We always like to hear a guest will be returning. That helps us know we are on the right track with our customer service and accommodations. Looking forward to future visits and hopefully we will continue to do our part.

"A very good hotel"

5
01/12/2015

We found the Best Western Staunton Inn in Staunton, Virginia to be a great place to stay when we travel to that area. The staff are very warm and welcoming. Everything was very clean and comfortable. Breakfast was ample and delicious. We love this place!

Joan R, Front Office Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you and so good to hear someone say they "love"the hotel. Please continue to keep us in mind on future visits to VA.

"Good value - better than expected breakfast"

5
29/11/2015

breakfast was way better than the normal free breakfast. very friendly and accommodating breakfast staff also. location good by interstate with several restaurant option nearby. otherwise a good overall stay and great value

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for you comments on breakfast. It is difficult to please everyone and so glad to hear you enjoyed the selections Please visit us again

"Great Place for an overnight stay"

5
28/11/2015

This hotel is a wonderful best kept secret. We found this hotel to be very very nice, especially because it is pet friendly, at no charge, plus clean and decorations that give it a special touch. The breakfast was the best I've ever had. My only complaint was the toilet paper roll was hard to reach. I would definately stay here again.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for the nice review, however, I'm a little confused about the toilet paper holder as it is right next to the toilet? Maybe it was to close!! But other than that sounds like all went well and we do hope you will visit us again.

"Driving through"

5
28/11/2015

We decided to stop at the Best western on our way home from New England. This was a good mid way point for us., Everyone was so pleasant and helpful. We had a double room , it was clean and more than comfortable.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for choosing Best Western and it sounds like you plan to stay again when you visit VA. Also keep Best Western in mind on other travel areas

"Friendly and clean"

4
27/11/2015

We stayed here for 1 night before heading out on the Blue Ridge Parkway. The front desk staff were extremely friendly and helpful . The room was very clean though the recliner was a little threadbare. The bed was comfy and the pillows squishy, felt like laying in a cloud. Very nice and reasonably priced.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for staying with us in Staunton. Very happy the staff and accommodations were pleasant and hope to see you in the future

"Wondering where the trains were going?"

5
27/11/2015

The Best Western in Staunton, VA has easy access from the highway. The Staff is very welcoming and looked up our previous booking. The receptionist made sure we wanted a room near the railroad tracks.ain the rear.....two trains went bye the night we were there. Not everyone would prefer the location but we did. Triple A rate was fantastic.

"Nice hotel, for a great price. "

4
26/11/2015

We stayed here overnight, on our way to northern Pennsylvania for Thanksgiving. We arrived at midnight, and our check-in took less than 5 minutes. The hotel is older, and the room could use a more modern upgrade, but it was very clean, and nothing was rickety, or falling apart. The staff was very friendly, and the little bathroom duck was an added cute bonus. The bed wasn't super comfortable, but everyone has their preference on bed firmness, so it wasn't a big deal. We weren't on the train side, so it was very quiet. It's definitely the perfect place to crash overnight.

Joan R, Front Office Manager at BEST WESTERN Staunton Inn, responded to this review
We are glad you enjoyed your stay.We will begin renovations in December.

"Always good!"

4
22/11/2015

Such a warm and friendly staff, rooms are spotless! Beds are comfy with multiple pillows. Breakfast is very nice with side dining area. Only suggestion: They need some more open plugs or USB chargers. Could only charge on thing at a time and that was in the bathroom. Phones, camera, shaver all needed a charge...only one plug. BUT...We love this location and come back about once a year. NOTE: Very near a train track. VERYY! We stayed in a train view room once for our 6 year old and he LOVED it. And it did not bother us, but it might bother you.

Joan R, Front Office Manager at BEST WESTERN Staunton Inn, responded to this review
We are glad you enjoyed your stay.We will begin renovations in Dec. and there will be more plug ins.

"Clean Comfy Hotel"

4
20/11/2015

Stayed 1 night. Nice staff, very friendly, very clean hotel. Beds were comfy. Located off I 81close to Blue Ridge parkway and skyline drive. Be aware of the train behind the hotel which went by 4 times the night I stayed. Ask for the other side of hotel

Joan R, Front Office Manager at BEST WESTERN Staunton Inn, responded to this review
We are glad you enjoyed your stay.Sorry about the trains.

"Wonderful Place near the Shenandoah Parkway / Blueridge Parkway"

4
15/11/2015

An economical place to spend a night near both Parkways with access to both Interstate 81 and 64. There are many restaurants nearby and many interesting attractions to take in. We visited a Glass Blowing Demonstration and looked at available antiques.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for your response. I am very happy you had such a pleasant stay. Please keep us in mind on future trips to the Shenandoah valley

"SUPER PET FRIENDLY!!!!"

5
09/11/2015

We were making a move from CT to SC and chose to stay at this hotel as we'd stayed here before in the past. We were very worried that because not only did we have our dog, but also our three cats, because we weren't sure if the cats would be allowed. However, we were pleasantly surprised the hotel allowed all of our pets to stay in the same room AT NO ADDITIONAL COST...NO PET FEE!!! Very clean and comfy room. Very helpful and polite staff. Will definitely stay again! Oh and I would love to know where Best Western gets their pillows from because those are the most comfortable pillows ever slept on!!

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for commenting on your stay. We are very pet friendly and happy we could accommodate the whole family. As for the pillows if you should stay again please let me know and I will see that you get a pillow or let you know where to purchase one. Also you may call the hotel and I will let you know the company 540-885-1112

"I like staying at Best Western Hotels"

4
09/11/2015

I always look for Best Western Hotels. There were two more opportunities on our journey where we could have stayed at BW...one was Woodstock, NB , but the cost was nearly twice as much as we were willing to pay, and the second was Jacksonville, where there were no rooms available,

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for choosing Best Westerns for your travel plans and for choosing our Best Western. Please keep us in mind for future travel plans.

"Great place!"

5
05/11/2015

Checked in after a long drive, front desk was super friendly! Room was clean, comfortable and welcoming. Breakfast was good. It was nice to be able to grab coffee at 6am and get going back on the road. Would definitely return if in the area.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for your comments. We hope to see you in the future.

"Clean, people and dog friendly"

5
03/11/2015

This is our "go to" when traveling to or through the Staunton area. The staff is always very nice, the rooms are nice, clean, comfortable, and well-appointed, and - for us - they are very dog-friendly (not "dog-tolerant"). It is well-situated near the interstate, and a short drive into "old town" Staunton. The only "complaint" is that the free breakfast is only adequate, which really isn't much of a complaint

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you and we are very pet friendly. It was good to hear you stay was pleasant and you felt so comfortable. I am sorry the breakfast was not satisfactory as we cannot serve hot items but do try to provide quality items. Thank you again and do hope we see you in the future.

"Clean and Comfortable"

4
02/11/2015

Check in was easy, we arrived at 11pm , after driving 6 hours. Desk manager was pleasant and helpful, got up to room, found it to be roomy, clean and quite(even with the freight train rail a short distance behind building). Will definitely will book again when traveling on Route 81, easy access from exit.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for your business and we do hope to see you on future visits to this area

"Nice place!"

4
31/10/2015

Not sure that I would book again due to the fact I was there for business, no desk in the room with chair. I had to move a few chairs and a table around in order to be able to hook up my laptop and work. Although the staff did bring me a regular chair it wasn't very comfortable sitting in it for a couple hours while I did my work. The rooms were nice, but there was a big recliner and another big chair in there that I thought took up to much space. They need to take out the old looking recliners and put in a desk with a desk chair! The complementary breakfast was great and the staff was very nice and willing to try to help me out. But I'd rather be able just to go in and set up my computer and get to work instead of having to move furniture around and then hunt down a chair! Also they are pet friendly and they put me on the floor with the pets, don't get me wrong I love pets but there was a dog there that literally barked all night that was next door to me.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
I am so sorry about the lack of a desk and the dog situation. We have rooms with desks and I will put into place that guests are asked if they need a desk, Also I hope you called the front desk about the barking dog as we charge $150.00 for pets that are left unattended and cause a disturbance. Again I am sorry and I hope you will visit us again and all should be different and more accommodating.

"Highly Recommend"

5
31/10/2015

What a great hotel. We felt so safe and comfortable. The staff here is amazing. Always a smile and will help in any way they possibly can. Their breakfast is wonderful and the rooms are always so clean and comfortable.

Joan R, Front Office Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for such a nice review. I am very happy all went well and you had a pleasant stay. Please visit us again soon.

"Pet Friendly Easy on and off Highway 81 at exit 222 Virginia"

4
29/10/2015

We have stayed at this 3 story hotel at least 6 times over the past 6 years. We began in 2008 travelling from RI to FL with our large Labrador. We now travel with a large cage with 2 cats. Although we request a first floor room, we were sent to the third floor rear, near the rail road tracks. The room was large and clean, so it's not worth complaining because we seldom get the requested 1st floor no matter where we stop with the pets. Over the past few years they have expanded their dining area for the included breakfast which was much needed. This hotel is not only right off the exit but very close to the wonderful downtown Staunton where we have dined at restaurants from cheap and quick Mexican to finer dining $$. Also, just off the highway are the usual Chili's Restaurant and the like. If you stay a day or two it is well worth visiting the Woodrow Wilson home and museum, esp. auto fans of antique cars will be in for a treat. Enjoy and Happy Trails

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you very much for the nice comments. I am sorry you did not get a first floor room as they are the first to go. We always put pet owners on first by the rear door for easy access for your pets. If you should visit us again please put in a request for 1st. Again thank you and hope we see you again on your travels through VA.

"Very nice room and a good breakfast"

5
29/10/2015

This is our first time staying in the Best Western in Staunton, and as they say, the best surprise is no surprise. The clerks at the front desk were efficient and friendly, they had our reservation ready, and the room was clean, bright, and comfortable, especially the TWO recliners!! Nice to watch last night's presidential debate in comfort! Breakfast in the morning was plentiful, and it included omelets ready to microwave. The coffee was flavorful and hot, including the decaf. The woman staffing the breakfast area was also pleasant and efficient. Just exactly what we look for. We'll be back.

"Overnight stay"

4
28/10/2015

We stayed her for a night passing through on I-81. We requested the fourth floor due to pet allergies. Clean room and hotel. Friendly staff. We were on the street side and there was noisy traffic all night. Other than that, it was great!

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
I am sorry if the traffic was disturbing. We are on a service road and all business are closed at night so traffic noise is unusual. I hope all else was well and happy we had a pet free floor, Please keep us in mind on future visits to the area

"Quick get-a-way"

5
28/10/2015

The Best Western Staunton Inn provided that affordable get away to enjoy the changing of the leaves in the mountain area. Staunton Inn was super clean with an extraordinary choice of breakfast items that suited everyone's taste. The heated indoor pool provided a great place to relax and socialize with friends. The quality of the Inn and price will keep me coming back again and again.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for staying with us and the leaves are beautiful this year and I hope you enjoyed the area. Thank you for your comments and recommendation. I do hope you will visit us again.

"We would stay here again."

5
27/10/2015

Pleasant room. Attractive pool area with heated water and warm room temperature. Building clean and well-maintained throughout. Helpful staff. Very good continental breakfast. Good location on I-81 with easy access. Good restaurants in vicinity.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for taking time to post comments about your stay. It sounds like it was pleasant and we do hope you will return.

"Best Western"

4
24/10/2015

Stayed at this Best Western in Staunton on our way to Luray Caverns. We requested the 4th floor because of pet allergies. Stayed on the opposite side of the train tracks - train could run anytime. We did hear one train passing and thankful we were on the opposite side. Room was clean and quiet. Rubber duckie arrangement on check-in desk was cute and then one in our room was an added surprise. Breakfast was good but the layout made it difficult to retrieve items from the cold - heat-up items and thus missed out on enjoying them. A large variety of fruit was available - oranges, apples, grapefruit, strawberries, bananas. Would have like a donut or danish for breakfast but waffles sufficed. Good restaurant next door for Southern family meal, Wal Mart and local shops in area.

garyDLIvp, VP of Operations at BEST WESTERN Staunton Inn, responded to this review
Thanks for your comments. I'm glad your stay was enjoyable and I hope you are remembering to feed your duck! Thanks for the comments about breakfast. We'll look at the layout to see if we can make some improvements. Thanks again for staying with us. I hope you will visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Nice ofr the price"

3
23/10/2015

Stayed here a couple times on our way south for the winter. Nice hotel, easy to get to off 81, price was good, breakfast was the typical, nothing special. Non-smoking hotel which is great. Texas roadhouse and Cracker barrel next door.

garyDLIvp, VP of Operations at BEST WESTERN Staunton Inn, responded to this review
Thanks for choosing us as you travel I-81. We have a great location at exit 222 with easy on-off, restaurants, and gas nearby. I hope you will visit us again on your return trip. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Helpful, friendly staff"

5
20/10/2015

This Hotel was very clean. The bed was very comfortable. We enjoyed the little yellow ducky in the bathroom. The thing that made this one of our best hotel experience was the staff, particularly Angelique and Susan who were at the desk when we checked in on a VERY BUSY Saturday evening.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for your kind comments, I will let our staff know you appreciated their customer service. Our ducks are very popular and glad you enjoyed the little extra touch. Please visit us again

"Nice stay, nice hotel"

4
16/10/2015

The room was very clean and neat. The breakfast had a good variety and was great. They have the best remote control for television. Many times, it's hard for me to find my favorite shows when I travel. But not here. There is a train in the back, but that didn't bother me at all. It in a great location. It sits beside 2 gas stations and a couple of restaurants. And you drive down the road (less than a mile) and there's a Wal-Mart and plenty of restaurants.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Very glad to hear the train was not an issue. We have just upgraded our TV channels so guests should be able to find many choices. Thank you for your stay and please come again.

"I-81 Value Motel"

4
16/10/2015

Ideal location, great value , improves with each stay. Constantly updating facility. Staff can't do enough to please. Has one of the best run continental breakfasts, not necessarily the largest selection of items, but each item is of excellent quality, served and administered by alert staff.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for the comments about our Breakfast bar I will pass this on to the staff. We do work very hard to please our guests and sounds like we have succeeded. Thank you again for you business

"Super Best Western"

5
15/10/2015

Stayed one night in king bed room(405). One of the best BestWesterns. Super clean, very friendly staff. Comfortable bed, good shower. Good breakfast. No disturbance from trains passing close by. Highly recommended.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for commenting. I am very happy you had such a pleasant stay. Hopefully you will stay with us again and let others know we are here.

"Good Experience in Staunton, VA"

5
14/10/2015

Stayed again at Best Western in Staunton, VA. Makes a good waypoint on out trips to PA. Clean, efficient hotel that accepts pets. Excellent home-cooking restaurant next door. Will definitely stay there again.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you and we are very pet friendly and happy we could accommodate the whole family. We hope you will keep us in mind as you travel through Virginia

"just small problems"

4
14/10/2015

The hotel as a whole was very good but the cleanliness of the bathroom was on the down side. We were there for three nights and the empty shampoo and shower gel bottles were never removed. When I took a cloth over the bottom of the tub, it was dirty and the counters weren't wiped down on a daily basis.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
I am very sorry you had a bad experience on this visit. Stay over rooms are thoroughly cleaned and all items replaced. I will address this with the housekeeping staff. I hope this will not deter you from staying with us in the future.

"Many time stay last disappointment"

3
12/10/2015

Reservations were wrong but corrected. Check in desk clerk was short and rude. Asked desk clerk for paper plates day shift no problem provided them, second night, night desk was rude and refused paper plates and needed a bandaid told we do not give them out. At check out manager was rude and unperfessional.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
I did try to contact you by phone to get a better understanding about what happened. We have plates, napkins, all utensils any thing you need available at the front desk. Absolutely no reason for you not to be accommodated. We also have First Aid items at the front desk which we gladly give to guests if needed. I am very sorry if anything to the contrary was done and will address with the front desk staff.

"Dirtiest Bathroom I have ever paid for"

1
12/10/2015

Our bathroom tub and shower curtain had brown soap scum stains around the entire tub and other guests hair was visible. Upon asking to switch to another room we found only a slight difference in the cleanliness of the tub and decided it was not even worth the effort of bringing all our things up. This is not a clean hotel. It's old and dirty.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
I have e-mailed guest personally to address the above issue and correct a misunderstanding.

"vacation"

5
11/10/2015

I have stayed in several motels during this last vacation. Best Western is clean. I would not hesitate to stay in any Best Western in the future. As a matter in fact, I will be traveling to Southern Pines next year and will take my fellow golfers to your facility.

garyDLIvp, VP of Operations at BEST WESTERN Staunton Inn, responded to this review
Thanks so much for your review. I'm glad you chose us as your overnight stay and we look forward to seeing you again soon. Sincerely, Gary Purvis VP of Operations Dominion Lodging, inc.

"Great Night Stay"

5
09/10/2015

Very pleased with the stay at this hotel. Do ask to stay in the room in the front of the hotel as a train goes through on the back side around 6:30AM. The only bad thing was that the pillows were horrible., Breakfast was ok.

"Top"

5
08/10/2015

We have stayed at this hotel every time we head south, the staff is always very friendly, and caring, Have never had a complaint and is very clean. Have never used the pool, but it is always clean and looks very inviting , Breakfast is always good .. The internet is quick to get on,

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for your business and thoughts about your stay. Please keep us in mind on future trips to VA.

"Older well maintained Place - Great room and service (warning beware the duck)"

5
06/10/2015

If you spend half the night searching for problems I bet you could find some. We didn't find any. This is an old building and it looks to have been remodeled a few years ago. The room was clean, it smelled good and had space to move. I read several review about trains. I guess we were on the better side because we didn't hear a thing between 5PM and 10 AM. There was a beeping sound for a few minutes , I think it was a car alarm or a truck backing up. Cant blame the hotel for it. The beds are comfortable The TV works well. Nice restaurant next door Plenty of Delivery choices Plenty of towels Fridge and microwave Glass elevator Good breakfast ( I am not a fan of microwave eggs but waffles, cereal and toast were perfect.) You get a FREE rubber duck. (This duck immediately caused the rubber ducky song to enter my head and stay for several days) don't let this happen to you :) Over all, great place, Id stay again its close enough to Roanoke without the high prices and traffic.

"enjoyable stay"

4
06/10/2015

would definatel y stay again. The quality of this hotel for the money was well worth it. Other hotels at this price had inferior towels room amenities beds etc. I always found best western had higher standards than other chains at the same price.

"Nice"

5
04/10/2015

Hadn't considered a Best Western for years. Was very surprised with the quality of the stay. These hotels in the past seemed average at best but they have gained a lot of ground. Thanks so much for the excellent service.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for trying Best Western again. The entire chain is going through a re-branding and will have some new and exciting changes. Please when traveling try Best Western for your lodging needs. We do hope you will stay with us again when traveling through VA.

"Best Western_Staunton, VA"

5
03/10/2015

This is an excellent motel convenient to I-81. The staff was friendly, the room was quiet and clean. A good restaurant, Mrs. Rowe's is within walking distance. I recommend this as a good value for the amenities offered.

Joan R, General Manager at BEST WESTERN Staunton Inn, responded to this review
Thank you for the recommendation. A pleasant, peaceful stay is our goal for our guests. Please let others know about us and hope to see you again.