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Best Western Plus Hotel St. Louis West - Chesterfield, St. Charles

32 Research Park Circle, 63304-5624, St. Charles, United States - See on a map
Best Western Plus St. Louis West - Chesterfield - Best Western Plus St. Louis West-Chesterfield The Best Western Plus St. Louis West - Chesterfield is ideally located in the center of St. Charles. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Plus St. Louis West-Chesterfield. Our 100% non-smoking hotel is 30 minutes from downtown St. Louis and 30 minutes from Lambert-St. Louis International Airport. Nestled in a quiet area off Highway 64 we sit between in St. Charles area. St. Louis downtown offers the world-famous Gateway Arch or shopping and dining in historic downtown St. Louis. Take the whole family to the St. Louis Zoo. Chesterfield is one of the most affluent suburbs of St. Louis. It offers variety of family outings such as the Butterfly House, Top Golf and Faust Park. Just a few miles away are the premium outlet malls. For golf lovers the hotel is adjacent to the Missouri Golf Club. There are many wineries just a few miles away from the hotel. The hotel does offer shuttle service to weddings that take place at the wineries. The famous Katy Trail State Park is minutes away from the hotel. For those visiting for business, the Best Western Plus St. Louis West-Chesterfield offers full business services, meeting and banquet facilities accommodating up to 65 people and a close proximity to many large corporations in the Research Park Circle. Book your reservations today at this exceptional Best Western Plus Hotel. The hotel lobby and breakfast area are under renovation until September 2020. Work occurs during business hours only.

Best Western Plus

Hotel St. Louis West - Chesterfield

LABEL_ITINERAIRE

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 843 guest reviews
NOTE ISSUED
Excellent
327
Very Good
278
Average
126
Poor
63
Terrible
49
REFER TO NOTICE
Business Business
170
Couples Couples
151
Family Family
374
Friends getaway Friends getaway
88
Solo travel Solo travel
44
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Not Recommended"

2
Robert M, Murfreesboro, Tennessee 06/09/2020

We have stayed in this hotel before when it was a Marriot. The location is convenient for our purposes so we opted to stay again. Upon arrival our room was a little warm. We had to lower the thermostat to 66 to get the room comfortable (probably in reality it was about 74. The first morning after my shower I couldn't find the blow dryer so I called the service desk and was first told it was behind the door (went to double check and it wasn't), and next told that they didn't have any blow dryers. I informed the clerk that I had a meeting at 10 a.m. and needed a dryer. She apologized and suggested that maybe she could borrow one for me from another guest. I asked to speak to the manager and was told they were en route to the hotel. After a few minutes, I went downstairs, hair still wet (with 20 minutes til my meeting) and met the manager. She reached under the front desk and produced a blow dryer. Obviously they need to train the employees. I informed the manager I planned to keep the dryer for the duration of my stay. Fast forward to morning 2. As I was preparing to shower, I get a call from the front desk asking to borrow the dryer I had for another guest!!! Seriously???? The hotel is under renovations with plastic up everywhere. Breakfast was a pop tart and an apple. The paint under the vanity in our bathroom was sloppily applied and the vent is the bathroom looks like it's never been cleaned! Yuck!!!! Not likely we will stay here again.....regardless of convenience to our location. I've been in better Motel 6's. Their password is “rateus10” ! NO WAY!!! If you want the rating you need to provide better service. Forgot to mention cigarette smoke smell in the halls of this non smoking hotel and noise in the hallways.

"Under major renovation s"

1
coachr84, Marion, Illinois 15/07/2020

We stayed at this hotel in the past before it was rebranded and loved it. However it's under renovations in every single area and is dirty and lacking amenities such as breakfast and even the hot tub was dirty and broke with no jets. The front desk was friendly but otherwise I would avoid until renovations are complete.

"Nice updates"

5
monkeysaurusrex, Buffalo, New York 20/06/2020

After I booked this hotel I checked the reviews and thought I made a mistake with all the horror reviews. Yes, the hotel is under renovation but received a really nice updated room. You can't have nice rooms if you don't have renovations. I only stayed one night but everything was fine.

"MAJOR Renovation, would stay away til work is finished"

2
Heather G, Los Angeles, California 23/04/2020

This hotel is under a MAJOR renovation. In our opinion we're not sure why it's even legal for them to be open. Every area of the hotel is torn up. There is dust / dirt / debris / plastic curtains everywhere which seems like a hazard. The elevator button was barely hanging on the wall and there were wires hanging out. The room was a mix of new furnishings and old, which was very weird. The shower didn't drain and the water felt like you couldn't get clean. We really just wanted to stay by the golf course nearby which was close, but it wasn't worth it. We stayed here during the coronavirus so I understand they maybe couldn't finish the work, but they could at least clean up a bit so you don't feel like you're in a construction zone.

"Great Stay"

5
User 21/04/2020

We love this hotel. The location, staff and amenities are grea including the price. The breakfast is delicious. During construction and Covid 19 we felt safe and breakfast was not available. We have stayed here multiple times. We are looking forward to seeing the finished work!

"CLOSED WITH NO NOTICE!!"

1
User 31/01/2020

I booked this hotel through Wyndham. I always confirm my reservations prior to a trip. I was unable to confirm through the hotel website. However, I could see the reservation on my Wyndam Rewards website so I tried to call the hotel directly and was redirected to the Wyndham reservation line. They were unable to find my reservation and redirected me to the customer service line. I could hear children yelling in the back ground the individual was difficult to understand. She was able to figure out that the hotel had closed. I made a formal complaint that I wasn't informed by phone, letter or email of the hotel closing. She said she would help me get another hotel in the area at the same rate so she transferred me to someone else who was even more difficult to understand and was NOT helpful at all. I'm without a hotel room and my trip is days away.

"Wingate"

5
551DonH551, Frankfort, Indiana 09/01/2020

Stayed there overnight visiting family. Fantastic accommodation. It is well off of the highway,nice and quiet. Very clean. The breakfast was great. The people were very friendly and helpful. Not far from Resturant's and other needs.

"Never Again"

1
User 04/01/2020

when we checked in, Syed asked for our credit card & drivers license--normal procedure right? He also confirmed our 2 night stay that we booked through booking.com. But on the 2nd. night, he came knocking on our door after 11 pm & woke my wife and I up. He said if we do not come down and pay,we must leave the hotel immediately. I reminded him him that he confirmed our 2 night stay and took our credit card for payment the day we checked in. He lied to my face and said that our card was declined. I knew that was not the case and under closer questioning downstairs, it was revealed that he had no record of us anywhere; no credit card record either. He somehow showed us as a "no show." I asked him why he didn't call us earlier and he said he tried at 8 pm but we didn't answer. I asked him if it occurred to him to leave us a message, so we might be able to come to the desk to straighten things out. He had no answer for that. Interestingly enough when we got back to the room neither one of our keys worked and an employee of the hotel saw us trying to get in and just opened the door for us with his key, without any questions asked. We had no idea yet about Syed's mixup. Great security right. Guess we looked honest. Anyway I complained about Syed to the manager the next morning and asked for a full refund for the second night. She listened and was very understanding but had to get the approval from her owner. It is now 3 days later, and we have not heard anything from them. Do not stay there 'cause you might get kicked out if the hotel clerk messes up. Wyndham's slogan is "No one welcomes the World like Wyndham," and we can be thankful for that!

"Dirty room"

1
User 27/12/2019

We called ahead to inform the hotel that we were traveling with pets and to request a first floor room for ease of getting our dogs outside. (We had reservations) We were told “pet reservations “ always were given first floor rooms. Upon arrival they only had a second floor room. They finally found a “clean” first floor room for us. We found mud and food/crumbs on the carpeting. The comforter on one bed had a large wet spot that extended down to the fitted sheet. The manager came to the room and saw the comforter and fitted sheet himself. These issues were fixed but the condition of the room at check in was unacceptable. Would not recommend this hotel.

"Wanted to swim"

4
Wanted2swim, Saint Louis, Missouri 14/12/2019

overall a good place to stay, very quiet considering the location, swimming was an issue due to the pool not ready for swimming....discolored so chose not to swim...rooms were very spacious and comfortable!

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.