Best Western Premier Detroit Southfield Hotel,  Southfield

4.5/5  - based on 212 guest reviews.
26555 Telegraph Road, 48033-2495, Southfield, United States - See map
+1 248 358 7600 +1 248 358 7601

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 212 traveler reviews
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Stay at the Brand New Best Western Premier® Detroit Southfield Hotel. Enjoy just the right mix of luxury, comfort, and style. Built in the heart of a reviving business center where 100 of the Fortune 500 Companies reside and flourish together in Southfield. Located just off the major I-696 and M24, this hotel welcomes our patrons from around the world arriving to this thriving business mecca. The hotel facilitates a restaurant and bar with refined comfort food paired with extensive beverage program. The esteemed Epicurean Group serves breakfast, lunch, and dinner daily in the Nomad Grill and Bar. Relax and unwind after that busy day at work. Join us for Happy Hour. 100% smoke free and with a no pet policy, put hygiene concerns away and relax. For the fitness focused guests, we have the most modern exercise equipment, followed by either a hot tub soak or dry sauna session. The Market Place in lobby of the hotel, and local convenience store adjacent to the hotel will provide most things you may need. Hotel offers mobility accessible friendly facilities with roll in showers or tub option rooms. Largest meeting rooms, events, exhibition or wedding space in this business hub of Metro Detroit. Catering by Epicurean for all your business and private functions. Luxurious king beds with pillow top mattresses, ottoman and large chairs, well designed comfort in every guestroom along with modern conveniences expected by high tech savvy traveler. Hotel offers free high-speed internet and a 24-hour accessible business center. We boast large Penthouse suites with over 600 square feet of space. The deluxe suite with two bedrooms, separate lounge, plus a dining room with a wet bar, is over 1300 square feet of luxury. With historical memories of many generations, this landmark hotel of Southfield comes back to life and invites our patrons to enjoy hospitality all over again.

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Room 1

Guest reviews


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based on 212 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
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Verygood
 
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Business Business 106
Couples Couples 31
Family Family 38
Friends getaway Friends getaway 15
Solo travel Solo travel 17
Cleanliness
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Rooms
Service
Sleep Quality
Value
Best Western Premier Detroit Southfield Hotel,Southfield
  • 5
    « Fantastic Hotel. They make you feel like a VIP »

    Excellent Hotel! The staff is incredible and the rooms are modern and comfortable! Very close to the freeway so you're just minutes to the fabulousness of Downtown Detroit! The staff really knows how to treat a guest!

    5
    « Practically a new hotel! »

    While it may not look new on the outside, don't let that fool you. Upon arrival, my coworker and I were very surprised when we entered the lobby to find that it has recently been completely remodeled, and quite well. From the lobby to the rooms, everything has been completely updated. The staff was very courteous and welcoming. The next time I have to come to this area for work trips, I will certainly stay here.

    5
    « Excellent stay and very friendly and helpful staff »

    I stayed for a week and it felt like a home.Staff is very friendly and hotel is very clean, breakfast is excellent and Waffles is amazing. At night also at the bar got some nice entertainment. Hotel also provides a car on complimentary basis within 5 miles of distance. Thank you Best Western staff.

    5
    « Great Detroit area Hotel for Business stay »

    I'm in Detroit every couple of weeks for work and I like to count on my stay being comfortable, consistent, clean, uneventful, hot breakfast, with no surprises, at a reasonable price. That's why I like Best Western. I just had my first stay at the BWP Detroit Southfield and I liked it very much and I will make this my first choice from now on when I'm in the area.

    5
    « Nice Updated Hotel »

    I recently stayed 3 nights at this hotel while in town visiting family. The hotel was really nice, updated and clean. The beds were big and comfortable also. The con would be, shower only in the bathroom. Not really convenient when traveling with young kids.The breakfast was also not to bad. I will definitely stay again the next time I'm in Detroit.

    4
    « Small gestures »

    Great staff everyone I encountered greeted me with a genuine smile. They all seemed eager to assist and address any and all concerns. Checked in and Reccee was corteoues, helpful, and professional. Wasn't sure if my room was occupied because door was left open. While waiting for Angela another staff to verify. Reccee walked around with me and showed some other areas. The dining area and restaurant was very clean and elegant. I received a bag with two water bottles, chips, and two chocolate candies. That was a nice touch! Though they do have a snack area with an assortment of goodies, at cost. The breakfast is free that's always a plus. There was hot food bacon, sausage, eggs. A better variety and selection. The hotel is located in an area wherein your close to other restaurants and some shopping. Try it out aim sure you won't be disappointed.

    5
    « UNMATCHED HOTEL & STAFF »

    Just one liner should suffice for this Best Western Premier- - It is indeed the ?Premier? in the Metro Detroit area in all respects: Rooms, Restaurant, Bar and the Team! The only facility it lacks is swimming pool but tries to make it up with a very large professional gym and Sauna.

    5
    « Perfect stay and great staff at the Hotel! »

    I always come to the Best Western Premier in Southfield during my business trips: because I can always rely on a great service. Arun has a great and friendly staff. I always feel welcome at the hotel. The rooms are always clean and the breakfast has everything you need (and more). There is a gym to keep you in shape and even a small SPA area where you can relax after work. I´ve been there several times during the last year and I will for sure go there the next time when I come to Detroit!

    5
    « Central Location »

    We were welcomed by a fantastic hostess. I was very impressed with the room renovations. While eating lunch in the hotel restaurant (my 2nd time), I was struck by how beautiful and homey the decor was. I loved the rugged, artistic displays, light fixtures and comfy chairs. Wonderful staff, delicious lunch options, live music, great breakfast, modernized room. You'll enjoy your stay.

    5
    « A great hotel!!! »

    I stay at a lot of hotels and the Best Western Premier in Southfield is clean, in a great location, and the staff is super nice. I have never been disappointed. And I love the fresh fruit and the coffee station- 24 hours a day!!! Charlie Langton - Fox 2 / WWJ Newsradio 950

  • 5
    « Homely Place to Stay! »

    Returning back to the same Hotel to experience the Cleanliness, Comfortable bed, Variety Hot Continental breakfast, Very Courteous staff to look after all your needs. Will remain my best choice to stay at Detroit location.

    5
    « A shining star in the storm »

    My friend and I were stranded in Detroit for 2 days on our way to a trip to Italy. We had been diverted to Detroit twice by the same airline when they couldn't land in New York. We had been flying for over 14 hours from Phoenix to Detroit where we finally ended up. We were both exhausted and starving since we hadn't really eaten since the morning. It was after 130am when we arrived at the hotel. They were sooo nice and very accommodating. They even kept their restaurant open for us to order some food, The hotel itself was clean and decorated attractively. The rooms were spotless and the breakfast that came with the room was very nice.However the best part of the hotel itself was the staff. Cory at the front desk and his team went out of their way to help us out and do what they could to make our stay great. I would return to this hotel in a heartbeat they were awesome !!!!

    4
    « Solid Suburban Hotel »

    Newly renovated and situated outside of Detroit in the Northern Suburbs. My room was nice but it was a little bit loud due to busy street noise and the air-conditioning unit. The hotel staff was really nice and the manager was very friendly. This hotel is a great value and a huge addition to the area and I would recommend staying here on business if you're in town. There's not a whole lot around the hotel and it helps to have a car when you're staying here because it took a long time to get an Uber or Lyft (I didn't have a car).

    4
    « Great Place to Stay »

    Excellent location near freeway, restaurants, mall and movie theater. Clean room and comfortable bed. Very friendly and professional staff and fact if you don't like to be greeted with a smile this is not the hotel for.

    5
    « Best Western Premier In Michigan »

    Great hotel to stay while in Michigan. Staffs are very friendly, professional. Quick check-in and out. Great breakfast with variety of items to choose. Great and neat presentation. Fast Internet connection, room was clean and the bed--after a long flight that's exactly what you need. Great location with lots of eateries around. I will definitely come back here. Oh this my second time staying at this hotel. Need a good hotel? Best Western Premier Detroit Southfield is the place.

    5
    « Excellent »

    Excellent I would Recommend everyone to stay there. I'm definitely going back without a doubt. Everything gets an 10 from me. At this point I wouldnt Pick any other other hotel they are definitely one of my top 5

    5
    « Excellent for frequent traveler who demand quality »

    I frequently travel to the area on business- the staff is super professional and helpful. The facilities and rooms are clean and definitely a great place to stay- especially for the price. I have stayed at the Westin in Southfeild- I prefer this hotel much more and have been staying here whenever I travel to the Detroit area over the past 4 months.

    4
    « Thank you best western »

    Loved staying here. Thanks for all the wonderful help. The room was clean & fresh. The food was sensational and the help was very accommodating We will be back Tomorrow I will be back home. Great memories Thank you Ellie & Louis altman

    5
    « THE BEST HOTEL IN MICHIGAN.!!! »

    I received the best serviced I've ever had while staying at this place. I was greeted very professionally and kindly when I checked in. The room was every clean.! Full free buffet breakfast! Housekeeping was on time! I would choose this place over any other best western or any other hotel.! Thank you for your wonderful service!

    5
    « Great Access to the city »

    Easy access to Detroit city and a safe location. We felt safe and had a comfortable night's sleep. Very friendly and welcoming after doing lots of driving. A huge thank you to the team, really enjoyed our stay and will head back there on a return trip.

  • 5
    « Sweet! »

    I was here for a very large party from a local radio station. The service was excellent. The hotel and rooms were clean. The room was a little small but perfect for two people. The beds were comfortable!! The sprawling free breakfast buffet was excellent!! Great location and is close to many different freeways. The only negative I have is the bathroom sinks. They are supposed to be cool and modern but you end up getting water all over the counters just washing your hands. In the bathroom was freezing it was hard to get warm.

    5
    « Nice customer service »

    The staff at this hotel is incredibly friendly and accommodating. They also offer shuttle bus for us. Great hotel ever. The hotel doesn't have a lot frills but they have what you need - great service, food and decent rooms.I'm really enjoy my stay at Bestwestern. I would stay here again.

    4
    « Great Breakfast! Good stay »

    Recent renovation is good, but rooms have dark carpet, dark drapes, dark furnishings, trying for a modern, updated feel. Staff friendly and complimentary breakfast was the great--real eggs, thick bacon,sweet breakfast pastries with real plates, coffee mugs, glasses and flatware. Such a nice change from paper/plastic!!

    5
    « Wonderful hotel and nice people »

    Wonderful hotel and nice staff , stay for 30 days and hotel offer shuttle services almost every day , the manager is so nice , help for booking and check if we need any help everyday , will book this hotel next time also.

    5
    « SUPERB customer service! »

    My family of 4 traveled from VA to Detroit for a funeral. We booked one room for 3 nights on priceline (the website indicated that rooms sleep two adults). We had no idea that the only bed option was 1 king bed until we checked in. The bed option, for two adults and 2 kids would have been very uncomfortable for us, so the front desk representative suggested that we speak to her manager. Once we explained our situation to him, and he offered us a second room for nearly a third of the price we paid for the first room. We were so surprised and were very thankful. The customer service at this hotel was impeccable! The staff were friendly, and the breakfast was delicious! I would highly recommend this hotel. BRAVO Best Western Premier!!!

    5
    « Very nice »

    The front desk people were very friendly and courtesy the breakfast staff were courtesy, friendly, and very helpful as well. Everyone made my stay a very pleasing and pleasant. I will be staying at the Bestwestern Premier again!!

    5
    « Awesome Hotel! »

    Many of the tenants had to leave our apartment complex due to water and heating issues. We were given the option to stay at the Premier Best Western. I'm so happy it was one of the options. The rooms are beautiful, clean and modern. The food is good. The staff is so nice and helpful. The hotel management felt so bad about our living situation, that they actually set up dinner for us because they knew we had to be spending a lot of money eating out. It was such a nice gesture. I didn't want to leave. Whenever I want to do a staycation, and just get away and relax, I will definitely go back to this hotel!

    5
    « Very Satisfied »

    Great experience...Excellent! I stayed at this hotel because I had plumbing and heat problems at my residence. The Best Western Premier Hotel in Detroit came immediately to my rescue. They provided clean and comfortable accommodation with short notice. The hotel staff is very nice and made me feel like family. I was right at home. I will recommend this hotel to my family and friends anytime they travel to Southfield.

    5
    « Due to an unexpected evacuation of my apartment building i was placed at the Best Western. What a pleasant surprise. »

    The management was very understanding of my plight, and they bent over backwards to make my stay very comfortable. The complimentary breakfast was delicious, and the staff very gracious. Housekeeping was very efficient. A great hotel with comfortable rooms, and very good location. Arun was a spectacular host. I would recommend this hotel to friends and family.

    5
    « Best Western Best Service »

    I have stayed here for over one week due to repairs required at my residence. The room is very clean and comfortable. Housekeeping does a great job. The hotel staff provides excellent customer service in going above and beyond their duty. Upper management goes out of their way to insure a pleasant stay. I would highly recommend this hotel to everyone.

  • 5
    « The Sapphire apartments were evacuated 1/5/2018 due to busted pipes and no heat. Excellent service provided by hotel. »

    Management, restaurant, housekeeping staffs all provided outstanding service! All hotel personnel were friendly and professional when interacting with very emotional and stressed guests evacuated from Sapphire Apartments. The hotel provided Sapphire residents delicious complementary buffet diner one evening.

    5
    « Excellent »

    Recently I have been misplaced from my apartment due to an unforeseen issue and this hotel by far has exceed my expectations. Arun has truly been heaven sent. Perfect hotel great rooms and excellent location.

    3
    « Could of been a lot better »

    The rooms need to be clean a little better. Hair on towels bed uncomfortable probably the worst pillows I have ever slept on at any hotel. The deadbolt on the door was broken. Water was not warm at all when I was taking a shower. Need some work done to their property.

    5
    « New Years Eve Celebration »

    Good customer service, if you want a room with extra space get one on upper floors 15-16, they come with a full size frig and microwave. They have conference rooms that you can use and the restaurant was really nice also.

    5
    « Beautiful building! Great view!! »

    Great food for breakfast! Great staff! We didn't have a scrapper and they got us one! Beautiful remodel! The location is central to everything! Easy access to the freeway to get to Detroit and to the suburbs. The city view was amazing!

    4
    « Tried a suite this time »

    We've stayed here several times in the past and this time decided to try a suite. The room was huge - separate living area and bedroom (pocket door between them), kitchen area with sink, microwave and full size refrigerator - and pleasantly organized and decorated. The kitchen cabinets were empty, so this is not intended to be a home away from home sort of room. We were comfortable, but it was cold and the windows are not well insulated, so near the windows was decidedly chilly even with the drapes shut. The room was basically clean, but they need to get all of the dead bugs out of the bathroom light fixture. Our stay was around the holidays, which may have accounted for some maintenance type issues. I had to go to several floors to find a working ice machine. The elevators that went to our floor were marked out of order. I am not a fan of the breakfast here at the best of times, but breakfast the first day was dreadful. There were no black tea tea bags. I got out my own and filled a cup, but the ?hot? water was cold. When I asked a server (busy chatting with a coworker in the closed adjacent restaurant) for hot water, she told me to put my cup in the microwave. Happily, her coworker was a greater asset of the hotel and without being asked promptly brought a steaming cup of hot water to the table. The eggs were terrible: over cooked, dry and stone cold in their serving dish. Luckily the next day it was better. The front desk staff were uniformly pleasant. We'll be back.

    5
    « Nice and comfortable stay »

    Nice, clean, and very comfortable stay. I will most definitely stay here again when I'm in Detroit. The price isn't bad at all. Breakfast was wonderful. Best I've tasted at a hotel. Rooms were very clean, comfortable, and beautiful. . I looking forward to the next stay here

    4
    « Always wanted to stay in a round hotel »

    Stayed here for three nights in August. The price was fair, The rooms were fresh and clean. The staff was friendly, although some of it could have used a little more training. Bright and airy, just hope all of the amenities are open and usable. The pool and fitness center were not open when we were there. The breakfast could have had a little more variety, my wife's big complaint was that there wasn't oatmeal everyday.

    5
    « Beautiful Hotel »

    My children and I stayed here 11/18 - 21/2017. This is a gorgeous hotel. My room was beautiful, clean, and everything was high-end. I was given a gift bag upon arrival with snacks and water. Awesomeness !!! My room had a huge walk-in shower which I loved. No climbing over a tub for me !!! We didn't have a fridge or microwave in our rooms, but I believe they were available upon request. Staff was super friendly and helpful, and my daughter was able to keep her yogurt in their fridge and someone was always available to get it for her. Complimentary breakfast was delicious. They offered a potato mix of red, white, blue and sweet. First time I've had this, and they were delicious !!! Bacon, sausage, scrambled eggs, waffle maker, and many other items. It's great that there's a bar-restaurant on premises. Unfortunately, we didn't have the opportunity to check it out. Only issue I had was getting hot water at the sink. I didn't bother mentioning it to staff until we departed, as it wasn't a huge issue.

    4
    « It became my home for a little over a month. »

    This hotel has been renovated a short time, still missing some items to be totally renovated. What stood out here was the care of their staff, they were kind and made my long stay something similar to home life. The location is very good, close to mall and industries, easy access. Restaurant that works attached and good however, for a month's stay, we needed to look elsewhere. I liked it!

  • 5
    « Nice Hotel »

    Its a excellent place to stay.perfect view from tower rooms. Free breakfast. Staff is really helpful. Do their best to accommodate guest requests. Fridge and microwave was not available in my room and front desk arranged it immediately.Mr Arun and Rajesh stretch out of comfort to help customer.

    5
    « excellent hotel »

    Beautiful hotel, very comfortable and clean. Most polite and welcoming staff. Room was comfotable and had nice amenities like special lighting system and plugs for electricity, USB and other fixtures.

    3
    « Poor Communication »

    First thing after booking, I receive an email with an invoice for $30.00. No explanation, and no response to my query. Check in was great, provided with a bit of history of this old hotel and recent rejuvenation. Then I get a document where I must initial half a dozen items, including that I won't have "unregistered guests" in my room after 21:00. Very invasive. The room was excellent, on a high floor looking towards Detroit. Breakfast was also excellent, along with lots of choices where to sit. On check-in I was told that I could charge everything in the Nomad Restaurant to my room. At the bar, I was told not so.

    2
    « Room was not clean »

    My stay is was very disappointing. Nice hotel, however not clean. I pulled the cover back, to which the sheets looked dirty. Thinking to myself, these sheets was not changed. Pull the covers all the way back to find some dirty socks in the bed. Very discouraging! I then call the front desk, I was put in a different room. The comp was two bottles of water. I was very insulted, I just paid really good money for poor service...

    5
    « Great stay »

    Great stay. Would stay again. Would like to see refrigerators put inside the rooms. That was the only down side. Staff was great and very friendly. Only about 20 minutes to downtown Detroit. Very nice set-up for breakfast.

    5
    « Perfect place to stay »

    Great location, great breakfast and quiet rooms. Room with a nice view, tank station close by. Fitness room is good, breakfast has everything someone needs. Absolut recommendation. Stayed for the fourth time.

    5
    « Newly renovated »

    This is a newly renovated property. Mr Arun and team took very good care of us, and were very helpful! Best Western Premier (Southfield) is especially helpful and convenient for Indians travelling to Detroit. - Dipinder (KritiKal)

    5
    « New Upgraded Hotel »

    The stay was very chic as the facilities are revamped just recently and everything has been very well tended to from not only the flag level but also the management level for putting attention to detail when it comes to decor. It has had a major overhaul given the pictures we saw for the previous property. The restaurant on premise is great added with free breakfast. To add to it there is a great corridor which showcases the historic old pictures of the city from its origins to where it is today. Very nice touches, warm and memorable stay.

    4
    « Thanksgiving/Shopping Overnighter »

    Stayed at this hotel last night. Easy access just off 696 as you exit Telegraph southbound. A unique hotel as it is circular in shape with 4 elevators in the middle and rooms on the outside so each has a view. 15 stories, used to be a Holiday Inn I think. The hotel has been totally renovated. Checked in about 2:30pm into King Rm on 14th floor facing south. Room was fine, on the small side and lacking fridge and microwave. Heating unit was noisy with something vibrating inside when activated. Turned it off to sleep. Bathroom kind of tight with external sink. WiFi worked well as did large flat screen TV. The included breakfast the next morning was quite good with scrambled eggs, three kinds of potatoes, bacon, sausage, toast, cereal, waffle maker, coffee, orange and apple juice... good selection of offerings. They had water, coffee, tea station in lobby. Free parking, newspapers, lounge area with TVs... would recommend hotel to all and if in the area again would most definitely stay... only thing lacking is a real hot tub and pool.

    5
    « Above my expectations »

    The room was much nicer than I expected. The staff were amazing, and the breakfast was fabulous. I would recommend this hotel for sure. Aron at the front desk treated me like a VIP helping me with a later checkout and held a bag which needed to be picked up when I would not be there. The staff were overall very helpful.

  • 5
    « Quality Hotel, lots of amenities! »

    The rooms were recently refurbished, lots of space and a quality room. Great for business travel with the lounge and restaurant right there. Friendly atmosphere, compares to any Hilton brand that I've stayed in.

    4
    « Excellent stay »

    Management and staff obviously love this hotel. My husband and I arrived with a visitor in a wheelchair and the manager insisted on giving us a ground floor wheelchair accessible room for the day and another hotel room for the night. This was gracious, thoughtful service that went beyond any of my past hotel experiences. The hotel was spotless and and the room was clean and nicely decorated. I am now a loyal customer and will be returning to this hotel the next time I'm in Detroit.

    4
    « Very Nice Hotel for the Area »

    Great and easy location, in particular for my trip. Very nice fitness center and breakfast setup, although the walk to the fitness center was a bit weird, lots of twists and turns through the caverns of the building. Absolutely loved the room. For the rate that I paid, this was the nicest hotel that I have stayed taking price into account. Excellent service at check-in, nice selection for breakfast.

    3
    « There are better choices »

    I was on a quick business trip to Southfield and chose this hotel based upon its reviews on Trip Advisor. I don't consider myself picky. That being said, this place was barely average. Starting with check-in. The hotel took a "security deposit" which they said would be refunded at check-out. The first time that ever happened to me. The room. i am assuming each room had a separate window mounted heating and air conditioning system. It was noisey and woke me up at night. The bathroom. Adjacent to the entry door. The toilet and shower were in a water closet. If the door was open everyone the hall could hear you doing your business. The bartender could not make drinks. Breakfast was poor. Lumpy dirty looking eggs. There are better choices

    5
    « Great service, clean hotel. »

    The place is run with great service and a team of very friendly staff. Room was clean and stocked with extra toiletires. They also offer standard breakfast in the morning. I checked out at 12, but they allowed me stay in the room until 2 pm when they learned that my flight was after 4pm. Great experience overall.

    4
    « Pluses and minuses »

    Very modern, clean, tidy all around. Breakfast was ok, eggs were lumpy, coffee was excellent. Service in the lounge/bar was sketchy. Entry garnered no interest from any expected to greet and seat me. Food/drink was great.

    5
    « Very very friendly hotel »

    I stayed at this hotel with my girlfriend we came in late and realize we lost are key when we was getting ready to leave we called down stairs and ask them have they seen it or did anybody turn it in. The manager on site walked outside with us in the rain to look for it of courses we didn't find it. We called around and found a place that made car keys. Check out was at 11 they let us stay in are room free of charge until the locksmith came and u locked are door and made the keys which was about 330pm they never once called and ask when we was leaving they o my offer help very very good hotel and staff if you in the area stay there it's awesome and the room is nice

    4
    « Great Experience and uniquely different hotel! »

    Great experience and very nice/unique hotel. The hotel design was different that what we normally secure but it was perfect for a couples trip. We enjoyed the hotel and free hot breakfast and we were given a $10 restaurant credit but unfortunately did not have a chance to use it. However we heard great things about the food there...maybe next time.

    2
    « VERY DISAPPOINTING! Not what you would expect from a "Premier"! »

    This hotel did not live up to the "premier" standard. I've been at BW Plus' that were better. The only thing premier about it is the building itself, the amenities and desk staff were lacking for sure. First of all, at check in the gentleman checking me in, Arum, who appeared to be the manager picked up my 2 travel cards that were to be applied to my room and looked at them, but then didn't apply them to my bill. He then tried to run my card for the full amount, which bounced the card since i was not prepared to have that much charged on it. Then announced to me and everyone in the lobby that my card was declined. It took a few mins for me to figure out that he had never deducted the travel card amounts from the bill, very embarrassing! While checking in, which took over 30 mins, even tho i told them i was in a hurry, a guest came into the lobby with his ice bucket from the room saying he couldn't find ice anywhere. The desk staff told him ice machines were on all the odd floors to which he said he knew and the ones he went to didn't have ice, so they filled his bucket in the restaurant. Later i went thru the same thing, tried 4 floors before i found some, waiting on a painfully slow elevator each time. I mentioned it at check out and the girl behind the counter said "We had no idea!" i said yes you did, a guy had the same problem yesterday when i was checking in to which she said "Well i don't know about that" Also the breakfast was terrible! The breakfast area looked very nice with fancy metal holders for the hot items and whatnot. But there were only 4 hot items, eggs,potatoes, some "hash" type thing and an empty bin that said it should have bacon, very disappointing! At least there were the ever present waffles to eat, but not what i expected from a "Premier".

    4
    « Great new hotel and staff »

    Great value for this property and really enjoyed the staff. The location was very good for outlet shopping as well. The restaurant/bar on premise was quite nice as well, it was convenient having this on the premise.

  • 5
    « Great hotel at an amazing price »

    If you're in the greater Detroit area especially in the western suburbs, consider this Best Western Premier. It's been entirely redone and done well. Wonderful staff. Amazing value that includes breakfast. Quick access to 696. We were surprised at how great it was. Disregard reviews from pre-refurbishment - mid-2017.

    4
    « Nice place to stay in Southfield Mich »

    This newly renovated Holiday Inn now a Best Western Premier while having growing pains is a lovely place to stay. It is clean and, nicely appointed. It is in a very accessible location near Telegraph and 10 mile. The staff is excellent and they try very hard to please.

    5
    « Great Experience! »

    I've had the pleasure of staying a many hotels. Hospitality in the hospitality business seems to going in the wrong direction. Not this hotel... the staff is very friendly and accommodating. Lawanda, Arun, Janelle and the entire staff are simply excellent! The free parking and restaurant makes it great for those who come to visit me while I'm in town

    5
    « Awesome Property »

    The hotel lobby is very quaint and boutique. Very clean and modern. There is a waterfall that provides a nice ambiance. The restaurant is amazing, 5 star!! The rooms are very cozy with great décor!! Lighting is AMAZING and the rooms are technologically advanced. They provide EU charger conversion so no need to bring adapters here. The workout room was very clean and open. The banquet rooms are over the top, great to consider for a wedding or big party!! The most amazing part...FREE BREAKFAST! I felt like I was at a 5 star Marriott or Ritz! Very impressed! Great Price points also!!

    5
    « Very Friendly Staff & Quality Accomodations! »

    This hotel was close enough to all the Detroit functions that we wanted to attend. The staff were all very friendly, and the rooms were of high quality with very new renovations. We did have an issue with Hot Water to our room, but the staff was very quick to remedy the situation by providing us another room.

    5
    « The experience... »

    It was an excellent experience. I would definitely return to this property. The front desk staff were very accommodating and professional. The property was clean and inviting with an excellent aroma. The aesthetics were pleasing with fresh flowers in the foyer. Dr. Collins

    5
    « Very nice »

    We were visiting family in Royal oaks. Very convenient. A good complimentary breakfast was included. Service was great all over hotel. Clean and quiet. Bathroom small but nice shower. Comfortable bed.

    5
    « Excellent Experience »

    I would recommend this hotel to anyone needing accommodations in the Southfield Michigan area. The staff is professional and very helpful. This property is well kept and inviting. The rooms are comfortable and the amenities are top notch. Thank you!

    5
    « Very nice hotel freshly remodeled »

    We recently stayed here for a few nights and it was nice. The entire staff was attentive and very friendly. We met the owners while we were in the lobby. The rooms are very clean and updated. Parking was easy and available close by. Breakfast was stocked and staff was there if you needed anything. I'd stay here again if I come back to the area. It was very centrally located for everything we had to do while here. Troy was 9 miles away and royal oak only 7 miles. Great job to the new owners, you've done a great job updating and hiring good help.

    5
    « Great Stay »

    We met for a funeral - family arriving from NY and CA -- 5 rooms. The rooms are fresh and clean, the beds comfortable. The restaurant offered enough selections to satisfy adults and young people alike. A great stay. It will be my Michigan destination!

  • 4
    « The Early Bird DOES NOT catch the worm »

    I like the appearance of the renovated Best Western Premier. The upgrades were nice. I arrived after a long day of travel at 2am only to disagree with the front desk person who wanted to charge me for arriving "early". My reservation was for Friday and the hotel was not in a sold out or capacity scenario, so I was not sure why they wanted to charge me for coming early. Although I did see the charge posted on my credit card anyway despite the agreement for me to discuss it with the manager when the manager became available, upon check out the clerk did remove it. A different person from who checked me in. Oh, forgot to mention I was given the room key and checked into a room that already had occupants. I am sure to be awakened at 2am to a stranger coming in was not ideal. I went back down to the desk and told them the room was occupied. Which makes me question their system a bit. Check your bills before leaving for accuracy. Other wise, the property itself was great.

    1
    « Charged twice for my room and after speaking with 5 different people, including the issue is still not resolved »

    I booked a room for 2 nights. The 2nd night was booked separately using rewards points from my credit card. Upon checkout, the hotel charged me for the 2nd night even though it was already paid for. I immediately brought this to their attention. They took my cell #, reservation # and email address and assured me the charge would be reversed. I've called back 3 times and spoke with 5 different people and it is still not resolved.

    4
    « A Very Pleasant Stay »

    The Southfield Best Western is a very nice hotel for all types of travelers. Our rooms was well decorated with possibly the best the best shower ever. The bathroom area is small and could use a shelf or two for personal toiletries. The room seemed to be quite sound proof. There are several elevators which allows for quick trips up or down. The hotel is situated in a convenient place to reach all areas of Greater Detroit. We will definitely return.

    5
    « Amazing Experience! Best Party and Hotel »

    This hotel is awesome very nice layout in room very upscale decor; shower in bathroom is extra large. The front desk staff extremely helpful and nice. If you are looking for an upscale hotel with an amazing breakfast this hotel is "FIRST CLASS"

    5
    « Home away from Home »

    While staying at this hotel, I had the best customer service experience. I met several wonderful staff members. They helped me through out the entire process from check in to check out. The owner of the establishment came out personally to introduce himself and he was just as personable as the staff members. I am currently 5 months pregnant and he made me feel comfortable knowing that their have 99.8% bacteria resistant TV remotes and follow a practice of Ultra Violet Sanitization of bed mattresses and other hard surfaces to make these 99% bacteria free. I would definitely be back to stay here again and I recommend this hotel to be the hotel of choice for anyone wanting to stay in this area.

    5
    « Fantastic! »

    Night one was at a crappy Holiday Inn, worst I've been in. Coworker told me about the Best Western right by job site. Went in and was very happoy I did so. Staff was amazing, every one of them. Entire hotel was newly remodeled and well one. Rooms were very nice and all the little extras were very well done. Small gripe, 4 small pillows! Included breakfast was above par for the chain. My only hope is that I get another chance to stay here!

    5
    « Quick get away. »

    Dropped of a third year student. Ok I was to tired to drive back home so we found this place on trip adviser and it was a great pick. ? So about the hotel the first thing is very clean ? we had a Eletric smell in our room so we called the front desk. ( right away) The manager came right up and call someone to look into the problem. We were given another room right away. ? The new room was just as clean and as nice as the other ( my wife love it to) ?The lobby is very clean ? Th ground worker was out cleaning and feeling the fountain. ? For a quick stop the was a great place to stay and we will be back again. ?there were newlyweds just coming in when we got there also. ?one last thing the was a young lady that come in and went to the front desk and was very vulgar and the desk clerk was very Professional the time of the rant and she left. I do not know what was going on but he handled it great and with style.

    5
    « Best hotel experience »

    My husband surprised me with a getaway weekend for my birthday which started at the Best Western Premier hotel. Just driving up to the cylinder building was breathtaking in itself but that was just the beginning. As we walked in, we were amazed with the beautiful decor that immediately made us feel like we were in a 5 star hotel. Not only were we greeted by their amazing staff, but the hotel owner JC welcomed us and gave us a complete tour and history of the 12 week old hotel. Talk about feeling special...JC and his staff truly did. The rooms were gorgeous and had very comfortable beds. The gym was actually a gym...not just a closed in room with a couple of machines. It was in a spacious and bright room with great views. The free breakfast in the morning was absolutely delicious. It felt like we were eating in a restaurant instead of in a hotel. We have stayed at plenty of hotels but Best Western Premier is by far the best one we've stayed at in the Midwest. If you are looking for great quality, friendly staff, and beautiful ambience in the Southfield area, then you definitely should plan a stay there. The only problem we had was we didn't want to leave. We loved that place.

    5
    « Great Comfortable Stay! »

    Convenient location, Great amenities, Great Staff I'll be returning. Very nicely improved property. All the services that you need. Easy to get on and off the interstate, quick trip to airport. Everything you need.

    5
    « So clean and classy! »

    My boyfriend and I saw a concert in Detroit and stayed two nights here. Both being hotel employees, we were excited to be the guests this time. We were nothing short of impressed with this hotel. It is priced modestly but makes you feel spoiled. Just walking in to the main entrance you can tell that more than a modest amount of money was put into renovating this hotel. We had a high floor room with a gorgeous view, comfortable bed, and spacious shower. Despite the large look of the hotel, there seems to only be about 8 rooms per floor and we had no issues with other guests or noise. Great TV channel selection too! Breakfast was so so delicious, incomparable to what is offered by the hotels we work at. My boyfriend and I took advantage of the sauna but the hot tub was not working when we stayed. The GM personally introduced himself to us and we were offered a tour of the hotel, which we are looking forward to during our next stay. We are looking for another excuse to stay another night!

  • 5
    « decent hotel for the money »

    i guess as good as it get for detorit michigan but overall pretty nice place. i would go again the staff was friendly and a clean room there was a add on charge for no reason we paid cash for our cocktails so no reason why a extra charge should of been on our room bill. when we asked about it they had no clue and did not give the 70 dollar charge back

    5
    « The Best Western is the Best »

    My family and I went to Detroit for a funeral and Best Western did not know this. You would have thought they did because they gave us the Royale treatment. Everyone was amazing. I will definitely chose them again. Thank you BW. You made a sorrowful time bearable.

    4
    « A very good BW hotel »

    We stayed here one night. This is a very good BW hotel. It is very modern, rooms are well decorated, clean and comfortable. The bathroom was a little small but very functional. There is an onsite bar and restaurant. We ordered burgers which were excellent. All the staff we encountered were very professional, friendly and helpful. The hotel is near a major road and there is some road noise but not sufficient to put anyone off using this very good hotel.

    5
    « Felt at home »

    This was my second stay in a span of two months, management took care very well and made me feel at home, room was very clean and would recommend it as best location/property to stay at Southfield, Detroit.

    3
    « Below Premium Standards »

    This is the first BW Premier I've stayed at, and I was slightly disappointed compared to other hotel chains. Don't get me wrong, the hotel and my stay were fine, but the overall feel within the hotel is not the same as other brands. Regardless, staff were friendly, room was clean, bathroom clean (although small). Breakfast was standard, but again not at the level you expect from a "premier" hotel.

    5
    « Best in Michigan!!!! »

    This property is in a very good location, staffs are friendly and welcoming, clean rooms and great breakfast. Check in and check out was easy and fast.The interior is decorated beautifully my overall stay was enjoyable. A gentleman at the front desk gave me a bag with two bottles of water and two packs of chips to snack on during my conference call. I love this place. Best Western Premier Detroit Southfield Hotel!!!! This is where I will be staying for business or pleasure while in Michigan.

    5
    « A hidden Gem »

    This is an outstanding hotel. Some complain that the rooms are small. OK, a little smaller, but with the king bed and one wall is all glass with a view, it didn't have a feeling of small. It was comfortable, very clean and wonderful beds/pillows. Hope all the positives don't make the rates go up, as the location and hotel are a good value.

    4
    « Still needs work »

    We spent a couple of night here while in the area on a family matter. Our experience was uneven. This is a 60's type circular hotel property that has been rehabbed. The location is convenient to freeways but is otherwise noisy and congested. On check in, the two front desk people were both new - one was being trained and the other said he had relocated to the area a week ago - and were unfamiliar with the rooms. When we got to ours, on the highway side with a traffic view, the carpet had not been vacuumed in a while. There were crumbs all over the floor. Our request for another room was unavailing even though the hotel was not very full. But a kind person from housekeeping eventually came up and ran a vacuum cleaner. There is neither microwave nor fridge, which is pretty unusual even at a lower price point. The room decor was fine. You could still see remnants of the past life, like a broken window seal that clouded half of our windows but overall they were not bad. We were bothered by hall noise several times. But the bed was comfortable, which made up for a little noise. Breakfast was not what one would expect at this price point. If I had to use one word, it would be "stingy:" supermarket bread, food service microwaved scrambled eggs, food service bulk items throughout. It was pretty basic. The hot trays were never more than about a quarter full, even when refilled. The bacon, though, was excellent. There is coffee in the lobby of the instant variety. Checkout was very slow - more inexperience. We'd return if the price was consistent with our expectations.

    5
    « Updated, clean and they have thought of everything! »

    I went to this location looking for a space for a large engagement party. As someone that plans events often, I was blown away by the different spaces and the amenities for events. They can really host an event of any size. The place is gorgeous and not like other places in the area. It is a great option to have an event in a hotel, so guests don't have to travel. I got a tour of not only the event space but also the rooms. As someone that travels for work, it was great to see all of the updates they have in the rooms. They even have a feature where you can show your presentation on the TV in the room to see how it will look, this is great.

    5
    « One of the best hotel experiences EVER! »

    I recently had the pleasure of staying at this hotel for a business trip. The hotel was booked by a colleague so I was completely in the dark of what sort of hotel we'd be staying at until we arrived. We were immediately greeted by JC and his extremely gracious staff. JC was the MOST welcoming hotel manager I've ever encountered. We had a lovely chat and he made sure to tell us about all of the hotel's amenities and special features that they carefully appointed in each room. We were each given a small gift bag with snacks and water - which was a special treat given I had traveled a bit that day and had been in an all day meeting before checking in. The room did NOT disappoint. Everything was meticulously cleaned and the finishes in the bathroom and the lighting in the bedroom ... all were just exceptional. The included breakfast the following morning was actually DELICIOUS. Hotel breakfast is not generally my favorite - but the eggs were well prepared, the potatoes well seasoned... I just can't say enough. If I ever find myself back in Southfield I will MOST CERTAINLY stay with JC and his staff. It was one of the best hotel experiences I've ever had.

  • 5
    « Great experience! »

    Our room was great and the staff very attentive but not over intrusive. The facility was visually appealing. Great view. Bar and lounge very comfortable, food and service was welcoming. Recommend this location to everyone. Easy access to down town and the different happens around the city.

    2
    « NON-RESPONSIVE MANAGEMENT »

    I recently (July 31st) had two rooms on Best Western Rewards Points. About one week later I noticed charges of around $30.00 per room were made by this property to my credit card. I made multiple calls to this property and each time was told that the manager was not in and would return my call later. This went on for about two weeks...me calling and being told the manager would return my call later. The call never came. I finally had to get Best Western corporate involved and about a week later, my card was credited for both charges. I am a road warrior, averaging around 140 nights/year for past 30 years. BW was always a third or fourth option for me but I did stay enough times in 2016 to earn their highest reward status (Diamond?). Because of this experience not only will I no longer stay here but I will most likely never stay in a BW property again. I don't have time to chase problems like this. The property was very nice, wifi worked well, and the room was clean. Breakfast did not have many healthy options for someone eating a whole foods, plant based diet (no oatmeal or 100% whole grain bread). My two primary hotel chains (Hilton and IHG offer both. However, I will not stay in a property where the management does not respect the customer enough to return calls to resolve a problem.

    5
    « Travel Agent Review »

    I recently toured this newly renovated hotel. What a new hidden gem for the cities of Detroit & Southfield. This property is glowing once again, a massive improvement over the previous Holiday Inn brand. All rooms have a king size bed; the handicap rooms are spacious; property has many conference rooms; banquet rooms are beautiful; food is delicious (full service restaurant &bar) & room rate is affordable & includes a full complimentary breakfast. These are just a few of the amenities one would find at this property. The staff and business maker (J C) were very helpful and personal. Whenever possible, I will recommend this hotel to my clients, family & friends.

    5
    « Gorgeour Hotel »

    Nicely decorated rooms. Great view of the city, all the way to the Ren Cen. I especially liked the handicapped accessibility that this hotel has to offer. The staff was very attentive and professional.

    5
    « Beautiful Places to stay in Michigan »

    This hotel has a great view from every room. The luxury feeling that you get when staying a this hotel will leave you feeling spoiled. The food was excellent and very affordable. The ballroom space will offer a great event space for everyone. I would recommend this hotel to all of my clients when looking for a place to stay in Michigan.

    4
    « BEST WESTERN OVERNIGHT STAFF »

    The BEST WESTERN OVERNIGHT STAFF, was very rude and very unprofessional. Would not allow paying guests to have their visitors in room. When asked why not the staff on duty said thast it was best western policy. How embarrassing was this for me. And I was tralvering on military business in full military uniform and so was my guest. Never will I stay again.

    4
    « Hidden Gen »

    Recently spent time here. The rooms are very contemporary, the ballrooms and meeting rooms are very nice. The gym has a lobby or waiting room next to it and the entrance is very elegant. Overall, this is a 3.5 star hotel with a 4 star atmosphere.

    5
    « New and quite the treat »

    Staff was very attentive... almost too much. Place is spotless, breakfast is among the best I have ever found at a Best Western. Room was elegantly laid out and very comfortable. Not much more to say --- other than try it yourself.

    5
    « Kelly Lewis, Travel Agent »

    Gorgeous property staff welcoming and knowledgeable. The site inspection was worthwhile and the owner JC was personable and professional. Wonderful place and they are still adding more to the property. A Must See!!!

    5
    « What a great makeover! »

    My last visit to this Best Western was a real treat. The rooms I saw were in great shape and the views really showed off the city of Southfield, MI. The work out room and meeting rooms are really classy. Great spa and sauna! I also enjoyed my lunch in their restaurant! Can't wait to stay there with my wife. Hope they have entertainment sometime.

  • 5
    « Great Home Away From Home »

    My stay at Best Western, Southfield was great. The service was excellent from the front dest, housekeeping, servers during breakfast and even the maintenance staff. Everyone was professional and very pleasant to deal with. The rooms are beautiful and the bed was very comfortable. A great place to return to after a challenging day. As a female traveling alone, I felt quite safe here. My only complaint would be about the inconsistency of the internet access. Sometimes it worked and sometimes it did not.

    5
    « Stunning renovation »

    I had the pleasure of touring this property recently. The transformation is amazing. I couldn't believe I was standing in the same hotel that was the Holiday Inn. Everything is clean and elegant. The rooms are comfortable and clean. So much thought went into the design and features of this hotel. The staff is welcoming and attentive and eager to help. The restaurant is wonderful. The décor is great. I can't say enough about this property. I am a corporate travel agent and would not hesitate to book my clients here. Even our VIP travelers would have a hard time finding anything wrong with this hotel.

    3
    « Comfortable, Nice Rooms »

    The staff was very welcoming when I checked in. The room very nice, nice bedding, comfy bed. Small bathrooms and showers controls are out of reach with the glass wall so you have to step into the shower and get sprayed with cold water to turn it on. There are plenty of outlets on the desk and next to the bed. I ran hot water for tea through the coffee machine and my tea tasted terrible - I found a used coffee filter still in the machine - so check that carefully. The elevators are pleasantly very fast. Very parking. Breakfast is fee - hot bar with scrambled eggs, bacon, home fries, and all the cold stuff too. A restaurant is on site, but if I stay here I won't eat there. The meal was disappointing - and there is not a large selection on the menu - little for children. I booked this hotel thru hotels.com and got a room along busy Telegraph Road and across from the elevator.

    5
    « Great Stay »

    The room was very clean and the customer service was great every one that we had contact with was also very friendly. This establishment is not to far from Comerica Park and easy to find. We stayed because we took in a Tiger's game, very easy to find and not far from the highway. I would highly recommend this establishment to anyone and will stay here again when we take in another Tiger's game or a weekend get a way to the Detroit area.

    4
    « Clean, new and welcoming »

    In case you are only going to read the first line of this review, know that the beds at this hotel are high end mattresses and extremely comfortable and the rooms have nice black out curtains. We were recently in Southfield, MI for a family event. We have stayed at another large chain hotel in the past but were not very happy with that property so were searching for another option when we came across the listing for BW Premier. Our family knew that the property had recently opened after being renovated from a closed hotel but other than that had not personally visited the property. Based on reviews, pricing and location we decided to try it. We are so happy with that decision! The owners and management of Best Western Premier have done a wonderful job in creating a beautiful property without loosing the personal touch. The lobby is nicely appointed and we were immediately welcomed by a personable staff member. Kudos to management in their selection of staff and training because LaWanda was so professional and helpful during our early check in process. Our room was clean and nicely appointed. Having the toilet and shower separated from the sink area made getting ready a lot easier for two people in a room. The walk in shower as opposed to a tub with plastic curtain is a feature I appreciate. The bed was extremely comfortable, definitely not your average hotel mattress. Breakfast (included) was average but seating was available in a nice lounge/restaurant room. We will definitely be staying at this property again. Thank you to the management and staff for a very nice stay.

    4
    « Great value, lounge and breakfast! »

    I was pleasantly surprised and have already recommended to co-workers who disappointed with their hotel in the area. The front desk staff, breakfast staff, general manager and team in Nomads all ROCK!

    5
    « A new and and wonderful place »

    I stayed here to be close to where I had to be..The staff were awesome and the rooms were very clean and updated..I would reccommend staying here..I will come back in the neaar future and tell those who have to come up to stay at your hotel..

    4
    « Very good hotel in good location »

    This hotel is exceptional in many ways. Recently redone, the facility has a good location and has many quality appointments. It is priced as a real value. We will stay there again. R. Olmsted Glen Ellyn, IL

    5
    « Extraordinary »

    The old Holiday Inn in Southfield has been given a second life, and wow! Having interviewed and researched many businesses in my career, I can spot an extraordinary one from miles away, and this new hotel, banquet, conference, seminar and restaurant complex certainly qualifies. I would urge any traveler or business in the area to pop in and take a look. The amenities and technology are over the top, and the beds are like a narcotic. Chances are, you will find the owner, J.C., at the front desk. And the Nomad Grill adjacent to the hotel has some delicious offerings. I recommend the open face meatloaf sandwich!

    5
    « Clean and Friendly Hotel »

    This hotel has been beautifully renovated. I stopped in to see a couple rooms for family that is coming in from out of town. Amber who is in charge of housekeeping, showed me the rooms and also gave me a tour of the hotel. Amber was very nice, friendly and knowledgeable about the hotel. Amber introduced me to the owner JC. The owner JC asked me to sit down to talk to him. JC and I had a great conversation about the hotel. I have never had a owner do this. JC gave me his business card for future use. JC was very friendly, nice and made me feel important to him, as that is how he is to guests of the hotel and his staff is the same way. There are amenities such as special soft lighting in the rooms, guest laundry area, etc. I hear that the restaurant Nomad is excellent, can't wait to try it. I will definitely have my family stay here when they are in town. I would highly recommend this hotel to anyone.

  • 5
    « Marketing Director »

    This hotel will surprise you! It's been completely redone and it's beautiful. They have thought about everything a traveler could want...it's very very clean, the rooms are beautiful, the staff is very friendly,and they have a great restaurant! Every guest is greeted personally with a handshake by the owner/operator. If you need anything...they will track it down for you. Top notch.

    5
    « Superstar not just a 5* »

    Everything was marvelous . Had a great time. Will 100% recommend. Must register for Best Western Rewards which never expire. Couples can enjoy the ambient lighting especially done for them in the rooms.

    5
    « Absolutely Amazing »

    I was recently given a tour of this magnificent facility as well as had, lunch in the restaurant and I can say that it is a place I would stay at here in Southfield. The lob by as you walk in gives you a relaxing feeling. The staff are super nice and make you feel welcomed.

    5
    « "WOW" A Hidden Jewel" »

    I can't began to talk about what a wonderful hotel and experience. This hotel has been completely renovated and has only been open for a couple months. It is absolutely beautiful from the entrance to the lobby to the rooms to the dining room. We were greeted by the owner (JC) who personally helped us carry our luggage to our room. The entire staff was extremely courteous and helpful and when we left insisted on helping to take our luggage to our vehicle. The hotel is in a great location and I will stay again and "HIGHLY" recommend.

    5
    « Ultimate Customer Service!!!! »

    Although I travel weekly as a Corporate Trainer, this was my first time staying at a Best Western brand. I normally go to a different brand but they were all booked for my week's stay.After carefully reading the reviews online and looking at the location I reluctantly booked this Best Western Premier location. Much to my surprise!! When I entered the hotel I was greeted with such positive energy that it was overwhelming for a moment. I literally thought I was being "punked". I have NEVER experienced this type of customer service, not even in 5 STAR brands!! The owner not only greeted me, he made a point of thanking me for choosing them and offered me a cold beverage from my long day. I was escorted to the elevator and once I turned the door of my room I was AMAZED! The room was not only beautifully decorated but very clean and the bed was AWESOME! I felt as though I was at home in my master suite. The decor is very rich and the towels are thick and snow white! The hot breakfast was delicious and nothing like other brands. It was thick cut bacon instead of the paper thin and the other breakfast items were fresh and just like homemade! Now back to the customer service.....Every day of my week stay, I was greeted by name and asked about my day! The entire team was polite and delightful! I had lengthy conversation with the owner and we determined that we had similar training in the area of customer service.I could go on and on about this hotel but my advice to anyone is to make this hotel your NUMBER 1 choice for Detroit Michigan and its surrounding areas. You will NOT be disappointed. I will be back next week and I will ONLY stay at this hotel!

    5
    « Wonderful Getaway! »

    My husband and I visited this Hotel and were very impressed. He is from Detroit and remembers when this hotel was a Howard Johnson and how the hotel was in such disrepair for so long. It has now turned into a gem for the city. The meeting places, conference rooms and bonus rooms are amazing. One of the property owners gave us an impromptu tour of the property and we very impressed with what they have done. The rooms are nice and stylish, the bed was comfortable, the view was amazing. We could see all the way Downtown Detroit and saw the sunrise the next morning!!. I recommend this hotel to all and will visit again very soon.

    5
    « Great Place »

    Excellent service and stellar restaurant! Has to be one of the top Best Western hotels in the country. The staff really goes out of there way to make sure you're taken care of. Conviently located if visiting Detroit region and close to freeways.

    5
    « B. PERKINS »

    This is a awesome new Best Western hotel. Incredible staff, room & restaurant. The GM even greeted me during my Check-in. I will definitely be back when I'm in the Detroit area. The fitness is state of the art. Thanks to everyone! !

    5
    « Great experience »

    Excellent customer service, and I love that the owner greets you as well. Very nicely renovated. Great experience! The location was very clean, and I love the décor. It was also cleaned outside as well. Great parking location and easy access.

    5
    « Amazing stay »

    This hotel is by far one of the best that I have stayed at in a while. The staff was awesome. From the very start I felt welcomed. I was met with such friendliness and professionalism. The rooms were clean and so very comfortable. Te bed is a major plus at this hotel. Best sleep in months. They offer a great breakfast in the morning as well.

  • 5
    « Beautiful and Friendly Hotel »

    This hotel has been beautifully renovated with a lovely lobby and open floor plan. The staff if friendly and the owner JC was most welcoming to us. There are amenities such as special soft lighting in the rooms which is a touch I have never seen in my travels !! It has a quality of cleanliness and comfort which I truly appreciated. I would HIGHLY recommend this hotel to anyone looking for class and comfort !!

    5
    « Excellence from top to bottom. »

    If you're looking for elegance, quality, ambiance and exceptional customer service at a reasonable price, this hotel is for you. The richness and quality of each room, makes you feel as if you're at an extremely expensive hotel. From the staff to the owner, you will find that everyone greets you with a smile. Whether you stay for business or personal reasons, you will be treated with 1st class service. It's is truly deserving of it's name - Best Western - Premier. S. Provost

    5
    « Very Nice! »

    The renovations look amazing. The room was nice and the bed is comfortable. The darkening shades are really helpful and block the traffic noise as well. Great staff who are very friendly and helpful. I can't say enough about the Operations Mgr, Arun. He went out of his way to make sure I had what I needed. I would definitely stay here again!

    4
    « Good sleep »

    This is a fairly new hotel with a round tower with pie shaped rooms. The beds are comfortable, placed near the windows at the large end of the pie slice. The bathroom is placed near the door to the room at the small end of the pie slice. The shower and commode are in a separate doored room with the sink outside of that room. The room with the shower and commode is fairly small, but how much room do you need? The water in the sink never got cold. I like to drink cold water and so I bought bottled water, but there's no fridge to keep it cool. The staff at the front desk at checkout said they are in the process of getting fridges in all the rooms. The rooms seemed quiet to me. I was on the 10th floor. I did not hear the people on either side of me or above me. The room thermostat let me set a temperature for the room, choose heat, cool, or off, and had a separate button to have the fan remain on. I like the fan on at night so I don't wake each time the air conditioner clicks on or off. The room was kept a comfortable temperature this way. While I stayed, Franklin Road, behind the property was under construction. I didn't hear any of the construction from the hotel.

    5
    « In town for business »

    Hi I was in town for a business conference. This hotel, should have been selected as our conference site, as it is large enough and has ample meeting space available. I chose to stay here instead of the hotel our meeting was at. This hotel is brand new from top to bottom, everything is new. It is very well designed and fresh modern appearance. It appears it was once an iconic hotel for the area, and it will continue to do, as it shows new owners have spent tons of $$$$$, view is great from top levels and the food is awesome.

    5
    « Comfortable Stay & Accomodation »

    Stayed on a business trip for a week, Courteous Hotel Management & Staff were so keen in making my stay comfortable, rooms were super clean, I would definitely recommend my friends to stay here and will be my first choice for my next visit.

    5
    « Michigan, Best Western Premier »

    Had a excellent 2 nights stay at this hotel recently, Very well decorated,recently renovated, nice big spacious rooms and bathroom, excellent location ,extremely warm & courteous staff. Huge breakfast .... overall 9.5/10 marks !

    5
    « Hotel Review »

    I was surprised and excited about the appearance of the hotel, but definitely my Room! I had a city view and it appeared as if I was downtown from the in an out! I wanted to stay longer. I will return to this location in the future.

    5
    « My family and I visited the hotel today. We weren greated by one of the owners, C J . »

    C.j. took us on tour the hotel and all of it's luxury accommodations. The entire facility ha been renovated to a high end contemporary design facility. They are equipped to accommodate large and I mean very large event (conventions, weddings, family reunions even concerts. There numerous conference room that can be configured to accommodate all kinds of meetings. This all capped off by a restaurant featuring the Chefs formerly at the Couch Insignia. I would highly recommend considering the Best Western Premier Detroit Southfield for you next stay or event.

    5
    « Excellent Renovated Hotel »

    Professionally trained staff very well greeted, nicely revocation property. Comfortable clean bed. Definitely coming back. Must visit and stay!! Full service restaurant with bar. Great free breakfast included with stay. This hotel is very well located.

  • 5
    « Not to miss hotel »

    Incredible place to stay! It was excellent preimer experience. Great LED lights back of the back. Warm welcome. Last minute booking their brand new property that open doors a couple of weeks ago. excellent guys keep it up!

    5
    « Amazing hotel. Clean! Safe. Great Staff! »

    We only paid $120 for this place. I have stayed in hotels that I've paid $400/night a few not had the same service, clean, spacious and relaxing stay. They really went the extra mile. Semaj was one of the best hospitality staff members I've EVER encountered in all of my travels. I would visit the hotel again just to try to run into him. A+!!

    5
    « A true oasis »

    We transferred from Embassy Suites, Southfield. It was like going from the third world to heaven! The entire staff were especially accommodating; the large influx of "refugees" from Embassy was met with quickly added late evening check-in staff. The hotel is beautiful, the rooms spotless, fresh, well designed, and plain comfortable. It was just opened about 4 weeks ago, but the staff was so well honed, they made the stay an effortless delight. We had a really good breakfast (and economical, too) before reluctantly leaving for the airport. Will definitely stay here again. A true oasis.

    5
    « Great Staff »

    After a disastrous stay at Embassy Suites Southfield, we were transferred over to the Best Western Premiere Southfield. The hotel owner and staff were were extremely accommodating to my entire family that was visiting Detroit for our family reunion. The rooms were excellent and they even kept the restaurant open much later for my family! I HIGHLY recommend this hotel and their gracious staff!!!

    5
    « Excellent »

    This hotel was the epitome of cleanliness and a well structured hotel. The premier in the name perfectly matches what you have paid for. I highly recommend this hotel to anyone. Trust me, you will not be disappointed.

    5
    « Amazing Hotel - Incredible Friendly Staff »

    While passing through Detroit I noticed this newly opened hotel & restaurant. I stopped in to have dinner at the restaurant & entered through the lobby. As soon as I stepped foot in the lobby I was greeted by multiple people and just felt so at home. Originally I intended to keep driving north and get a room closer to Midland however I really wanted to spend the night here. The beds are absolutely amazing, the bedding was so comfortable and I will definitely be back. Not to mention the fact that the restaurant next door is amazing. I'm not typically a huge best western traveler however this hotel is the cream of the crop. I will definitely be back and suggest you give it a try as well.

    3
    « First Week opening glitches »

    Outside Front door was locked with no way to get anyone's attention at 1:30 am, Dead Bolt in room would not work, and Breakfast mentioned on arrival was not available in the morning because of a rate change. Was 1st week the newly remodeled Best Western had been opened & and was contacted several times by one of owners problems have now been fixed and I believe them. Actual room was completely new as was much of the hotel. I wish them success going forward.

    5
    « Justified pride of ownership »

    My wife and I have fond memories of the previous incarnation of this hotel, which had a popular revolving rooftop restaurant, no longer there. We stopped in for dinner and were approached by the owner, a native of New Zealand. He wanted to hear our stories about the property, then gave us a tour as he did several of the other reviewers here. His genuine pride in and heartfelt enthusiasm for the lovely renovation job was something one rarely experiences. Don't be put off by the Best Western name...this is the nicest Best Western you're likely to have seen, every bit as well-outfitted as a Westin, Hilton, etc.

    5
    « Pastor »

    Looking to host our ministry conference. The hotel is absolutely amazing, phenomenal job in renovations. I was given a personal tour by the owner JC, he was very kind, and took the time to answer all my questions. The banquet sales manager Liz, and desk clerk Lawanda also rather amazing. Great place to host ministry conference.

    5
    « Stunning Remodel »

    I just had dinner at the Nomad Grill, outstanding!!! Hotel is awesome, hard to add to what others have said. I've stayed in many, many different franchised and corporate properties this is the only one that made feel like I am home. The manager personally greeted me with true hospitality. He comes from a "hospitality industry family", they really live customer service. Skip the Westin, Marriot and all the others. You will not be disappointed.

  • 5
    « AN AWESOME HOTEL »

    An awesome hotel. It is a great property with beautiful ambiance and architecture. The building just stands out. The front desk staff was excellent and warm especially Arun. The front desk staff was very prompt and proactive and were more than happy to help. The rooms were extremely comfortable. The interiors were beautiful. The brand new property was clean and was extremely well kept. The linen was clean and spotless. The glass door showers were great. Was given a room on the east side, which gave an amazing view of Southfield and the downtown like no other hotel in Southfield, Detroit. The stay was awesome. It is going to be my place of stay whenever visiting Detroit. By far a great place to stay. There was personalized service from check-in to check-out.

    5
    « Great Place To Stay »

    Beautiful brand new place to stay , very clean hotel, great city view , convenient location , good food, courteous staff, excellent service , rooms and the meetings / convention hall space very good , Highly Recommended .

    4
    « remodeled »

    I stopped in without a reservation and discovered that it was new and remodeled with up to date decor and amenities, bar restaurant also, great location, it is centrally located to malls, restaurants and businesses

 

Getting to the hotel ...

All directions
·From: Detroit Metropolitan Wayne County Airport. Get on I-94 E from John D. Dingell Drive. Head southwest on Worldgateway Place. Keep right to stay on Worldgateway Place. Merge onto John D. Dingell Drive. Merge onto W. G. Rogell Drive. Use the right lane to take the I-94 E ramp to Detroit. Keep left, follow signs for I-94 E/Detroit and merge onto I-94 E. Drive to Telegraph Road in Southfield. Merge onto I-94 E. Take Exit 202 for US 24/Telegraph Road. The Best Western Premier® Detroit Southfield Hotel is just ahead. ·From: Cobo Center. Head southwest on W. Congress Street toward Cass Avenue. Take the ramp on the left onto M-10 N/John C. Lodge Freeway. Take Exit 18B to merge onto US-24 S/Tele...

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