Room 1
Room 2
Room 3
Promotion code

SureStay Hotel by Best Western Sonora, Sonora

270 Highway 277 N, 76950-2200, Sonora, United States - See on a map
SureStay Hotel by Best Western Sonora - The SureStay Hotel Sonora is the first in the city and a sure stay when traveling through West Texas. The SureStay Hotel by Best Western Sonora is ideally located in the center of Sonora. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This hotel in Sonora, Texas offers free continental breakfast with eggs made to order, free Internet access, seasonal outdoor pool, large truck parking area, a true, southwest Texas Favorite! This is the ideal lodging for both leisure and business travelers. Hotel guests will experience superior customer service and graceful accommodations while traveling along the Interstate 10 corridor between El Paso and Houston. Popular local attractions near the hotel include the famous Caverns of Sonora, Lake Amistad, Devil's River State Natural Area and Ft. McKavett State Historic Park. Each guest room at the SureStay Hotel Sonora features cable television with four HBO® channels, free high-speed Internet access, as well as a microwave and refrigerator for in room snacks. A complimentary continental breakfast with eggs made to order is offered each morning. Additional amenities include a seasonal outdoor swimming pool, exercise facility and free parking. Come see why this hotel is a winner of Best Western's Director's Award. Make a reservation today at the SureStay Hotel Sonora!


Hotel by Best Western Sonora




Hotel advantages

  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 341 guest reviews
Very Good
Business Business
Couples Couples
Family Family
Friends getaway Friends getaway
Solo travel Solo travel
Sleep Quality

"Stop while traveling through"

LA_from_TX, San Antonio, Texas 11/01/2022

We had low expectations because of the low price. We were surprised. A great large room. Very comfortable bed. Good fresh omelet cooked the way we ordered it. I also liked the old pictures they had hanging in the hallway and breakfast room.

Angie Torres, General Manager at SureStay Hotel By Best Western Sonora, responded to this review
Thank you for the review! We are happy to see you enjoyed your stay.

"A gem!"

241nichole, San Marcos, Texas 23/12/2021

I was reluctant to stop in a small town and hotel but we were tired making our way to Davis Mountains and we needed a dry and warm place to stay! We were greeted with a smile and the hotel smelled and looked clean! Our room was just what we needed, the price was reasonable, and we scored an amazing egg station where you could get omelettes or burritos! A definite good stop!

Angie Torres, General Manager at SureStay Hotel By Best Western Sonora, responded to this review
Glad to see you enjoyed your stay! Thankyou for taking the time to leave a review.

"1st time at a Sure Stay - disappointing"

John H, Phoenix, Arizona 11/10/2021

The following are owner issues, not staff A reservation was made thru the 800 # that day, and agent had a challenge finding it, never mind not recognizing a frequent traveler program member of Best Western. - 1st room assigned was dirty and not cleaned at all. - 2nd room had been cleaned and we checked in, but found microwave, sink, shower and toilet seat all needing cleaning. - The carpeting had stains. - I advised desk and she apologized and said they only had one housekeeper- - None of the trash receptacles were emptied by 5 pm when we checked in or overnight when we left - The exterior of the AC unit outside the door was falling off, as were many others. ------------------------------------------------------------------------------------------------------------------------------ They did slightly discount the room at checkout, but it was still a disappointment. This is not a huge town and there must be people willing to work. Sure Stay & Best Western can and must do better

Ronnie Salazar, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
John, I am so sorry we failed to meet your expectations. We are currently working on making our property be at its best again. I do hope you decide to give us another chance if you happen to travel our way.

"Business stay for government"

leesE3451AI, Bronx, New York 26/09/2021

Staff very helpful and professional Room wasn't fully functional with lighting WiFi and other electrical outlet issues Just need upgrades overall and more cleaning staff The location is off interstate 10 but nothing around

Ronnie Salazar, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Thank you for your review we are working on getting our rooms up to guest expectations. We do hope you decide to stay with us again if you happen to travel our way!


User 08/09/2021

The odor in that room was very unpleasant the top sheet was dirty, no personal in the breakfast area, no selection of items to choose from only coffee and cereal overall experience was completely unexpected

Ronnie Salazar, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Thank you for your review! I am sorry to hear your stay was not great. Please know our team is working on getting our rooms and breakfast back to its greatness. We do hope you decide to choose to stay with us again.

"Go non-stop through Sonora"

TominNaples, Mesa, Arizona 20/08/2021

Would rather stay in the car. Broken electrical outlets, broken non-fussing toilet, no charging stations, broken lights between the beds had to unplug so light could be turned off. No cover on the overhead light in bathroom. I have photos upon request.

Ronnie Salazar, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Thank you for taking the time to write your review. We are truly saddened that your experience at the hotel was greatly disappointing and not what you've initially expected when you booked the reservation. Certainly not the kind of quality experience we would want our guests to be proud of. We strive for complete guest satisfaction and we are displeased that your experience fell short of that standard during your stay. Your feedback is greatly appreciated and will be looking into with our staff to ensure that situations like this won't happen again. We hope that you will reconsider and give us another chance to provide you an experience that is truly excellent in all aspects.

"Do not stay here"

User 18/07/2021

Room was not very clean. Bath products had been used by a prior guest and not replaced. Breakfast bar did not have a lot food available. Went to the gas station nearby for breakfast I would just keep driving down the road.

"Sonora Hotel Recommendatiin"

User 31/05/2021

Good choice, clean and great location right off interstate. Staff was great. A little noisy due fo wedding party and graduation but it was ok. I would reccomend this location for overnight stay on your next Sonora trip.

"You get what you pay for!"

Jim W, California 10/04/2021

Nice size king bed room, very clean. The grab-and-go breakfast was disappointing - a muffin the size of a ping pong ball, yogurt and a bottle of water. Also, I dont like the undersize cheap scratchy towels they provide. But overall, it was good value.

"Well.....not as good as I expected "

Free32697, Dickson, Tennessee 23/03/2021

I'd never stayed at the Sure Stay Hotel in Sonora Texas before so I wasn't sure what to expect. The rates were reasonable, the bed was clean but the carpet and couch didn't seem to be all that clean. The bathroom was clean but I had no shower curtain. I didn't call the main desk to get one because I checked in late and it was almost midnight when I decided to take a shower. I managed. It was decent considering the reason rates but I probably wouldn't stay here again. I did not complain to the manager about the carpet and couch.

"Unprofessional, rude staff"

Samantha W, Bakersfield, California 04/03/2021

I chose this property as it was really my only BW brand stopover that made sense on this trip. At check in I was clear I needed late check-out because I was working remotely. I offered to pay. Clerk just said "It's OK, I'll let them know". Fast forward to check out day and the clerk on duty then was rude, condescending, and charged me a full night. I don't mind being charged. I object to the rudeness and the runaround. The positives: internet was fast and stable. Price was good for what it was Cons: Rude employees who don't communicate, ice machine was broken, lots of noise.

Ronnie Salazar, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Dear Samatha, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Upon check in you were advised that there would be another days charge because you were requesting a 3PM check out.The morning of your check out we also let you that anything after 12PM was another day's charge as housekeeping was not here after 2 to clean rooms and we would not be able to rent the room. I apologize for any miss communications but we did let you know twice that you would be getting charged.

"Saved me from freezing"

dansanchez2006, Kempner, Texas 16/02/2021

The town is small, it's snowing where it is unheard of. There are possibly 3 places to stay and thwy are all booked; so I ask for a room. The kind young lady tells me there is nothing left. The only light is that there is a man looking at a room currently and he has not made up his mind. He comes back and staes “there is only one bed” so the lady informs him of possible places to go. That was my blessing that day! The roads were all frozen over on I10 this day and kinds of accidents. I was able to stay in a place that was safe, clean and warm. Thanks to you all. 23 year veteran thanks you. Vr

"average Motel"

User 29/01/2021

Typical motel style. Staff was excellent, very friendly. Rooms left a lot to be desired. One of the beds was broken, not many towels (four of us in a room with two 2 queen beds - had 2 sets of towels), noise from the highway was obvious.


Sandra C, Wimauma, United States 21/12/2020

We travel quite a bit and stay here quite often. Cleanliness, friendliness and breakfast are hit or miss. Sometimes good, sometimes bad. Best to come prepared with own sheets, pillows and food or stay elsewhere with more consistent service.

"Broken bed and a nothing breakfast"

64edtraveler, Prescott Valley, Arizona 01/12/2020

We would not recommend this property. The property appeared fairly new and room was clean and warmed up for us on arrival. One of the bed's were broken so could only sleep on one side. We were too tired to report it. When we plugged in our phone charger the plug pushed into the wall so the building appeared to need some maintenance. The breakfast consisted of 1 water bottle, 1 coffee, 1 yogurt, and one bite of a muffin.

Ronnie Salazar, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Dear 64edtraveler, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay.

"Overnight Visit"

12702, Beijing, China 31/07/2020

After reading Best Western's on-line pitch about the care they are taking to provide a clean environment, I was shocked to find the state of this property. The lobby was without any plexiglass separations, and the clerks — including those serving breakfast ‘to go' bags — did not wear masks, despite state of Texas recommendations. The room was damp and smelly, the carpet stained, and the night table dirty. If you are concerned about cleanliness, I would skip this place.


Sandra C, Wimauma, United States 13/07/2020

Clean, nicely sized rooms. Well stocked with toiletries and the staff was friendly this time around. They also served hot breakfast to go, unlike some other Best Westerns. Will definitely stay there again.

"Sure Stay Sonora Texas"

User 08/07/2020

Clean the damn place. Bird crap in piles on the sidewalks, trash all over, rude desk clerks, one key that would work. Could not enter the lobby, but they can walk to another room with your credit card while you hopelessly wonder if they are making a copy it, distributing food out of the sealed packages that they came in. When was the last time Best Western inspected this place? This was not a $100.00 a night hotel I qualifies as a $19.99 fleet bag.

"Family trip"

H2567ULconniec, Fort Worth, Texas 13/02/2020

Wow!! We stayed here for one night. The property is well kept . I love there easy access to convenience store and surrounding restaurants. Breakfast was awesome! Staff was very nice and accomadating. Easy check in check out. You have to try this place

Ronnie S, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Dear H2567ULconniec, Thank you for leaving us a review and letting us know how much you enjoyed your stay! We hope to see you again in the near future.

"No bath towels and I was overcharged."

rcintx, Boerne, TX 20/01/2020

I am a member of Best Western Rewards. I had a $10 Best Western gift card that I wanted to redeem. At check-in, I was asked to write the gift card number down and it would be applied the following morning at check out. The next morning, I was told there system was down and I was asked to write down my email and that they would send me my receipt later. I did receive the email but the gift card was not applied. Also, I had no bath towels in my room. I was only provided with two washclothes and one hand towel. Unfortunately, I did not notice this until after I stepped into the shower. I notified the desk agent at check out and, although she apologized and told me she would inform her manager who would call me later, no such call ever came in. The next day I received the automatic email asking me for a review. I did not respond to that email but I did call back the following day to and asked to speak to the manager, who was not there. I told the agent I would refrain from providing a review to give the manager another opportunity to rectify my two concerns; the inaccurate bill and the lack of towels. I never received a call.

Ronnie S, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Dear rcintx, On behalf of our entire team, I would like to apologize for not exceeding your expectations.You never received a phone call for me because I was unaware of the situation and for that I apologize. As for the travel card not being applied was because the number you gave us was an invalid number. If you can send me an email of the card # we can still apply to your account and refund your cc. As for the missing linens I apologize for my housekeeping staff. I have spoken with my staff and let them know about the issues you encountered during stay and they are working hard to not repeat their mistakes again. Actions have been taken against our front desk staff for not letting me know you wanted to speak to MGMT again I apologize for any inconveniences we may have caused during recent stay.

"In between here and there"

tom g, Southern AZ 30/12/2019

When traveling in west Texas you don't have a lot of options outside the bigger cities. This was in between San Antonio and El Paso and right where we needed to rest and gas up. Stayed at the Quality Inn on the way in and here at Sure Stay on way out. Quality was better...

"The basement of normal Best Western hotels"

User 21/12/2019

Very sketchy since you stay in one building and check in/out and do the breakfast thing in a second. This looks like a building Best Western just purchased and is still remodeling. Use extreme caution if using the bathroom in the "check in/out" building as the toilet could be used as a rocking chair.

Ronnie S, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Dear TrailBlazer815080, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good bang for your buck!"

brookshagler, Anson, Texas 17/12/2019

If you are expecting the Four Season, then keep on traveling. If you are looking for a $100 room, its just fine. There is nothing fancy, but I wasn't looking for fancy. My room was clean. The linens were of high quality, the cook-to-order breakfast was excellent, and the staff was extremely courteous. I slept in comfort and took a nice hot shower with clean towels. What else do you want in rural West Texas?

"Very nice for a highway srop"

BonitaFLFamily, BONITA SPRINGS 21/11/2019

Checked in at 9:30, so we were looking for a comfortable bed and some breakfast before we hit the road. This motel did the trick. Staff was pleasant, and there is a burrito/ egg / omelate station. Room was nicely refurbished.

"Good place to stay"

Muvsalot, Hockley, Texas 21/10/2019

We didn't have expectations of a full fledged Best Western Hotel so we were quite happy with our rooms. The rooms were large with a desk and a spare chair. Nothing fancy, but serviceable. We were told at check in that the chef would cook eggs to order for breakfast only we never saw anyone to do that. There was the texas waffle machine and a small selection of bagels and pastries. I know others have written of the eggs, so I don't know what happened Sunday. There were several options to walk to dinner which was good as we had truck and trailers we didn't want to move. For the price, I wouldn't hesitate to stay here again.


Travel53047266482, Carlsbad, New Mexico 17/10/2019

We did not get to eat breakfast so I dont know if it is any good. But the rooms were nice, the bed cozy, the scenery was beautiful. There are 3 gas stations walking distance and some restaurants. So if we are ever in the area again we will stay here

"Wonderful "

EverettDick, Everett, Washington 29/09/2019

In three months of being on the road, this was the best hotel for price and quality that I have encountered. I would unreservedly recommend it. It's an older property so are there some nicks and dings yes. But the staff went out of their way to make things perfect. And everything was is fixed up as the age of the equipment would allow. Wonderful value for the money.

"4 corner tour"

User 03/09/2019

We have been gone from our home twenty for 12 days doing the four corners of the usa we have been using the BW chain all the way with no complaints till SONORA which was the 10th day. I would not call this a best western .

Ronnie S, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Dear Sunshine819249, On behalf of our entire team, I would like to apologize for not exceeding your expectations.I would like to hear from you to get a little more information about your stay so we know what areas we need to work and improve on to provide a better service for all our future guest. I can be reached at 325-387-9111. We'd love to get another chance to make it up to you if you're ever in our area again.

"Over priced and below standards"

User 29/05/2019

Good location is the only positive thing I can say. The carpet was dirty with stains. Dirty towels were hanging as if they were clean. Trash can from previous guests was left in room. Refrigerator did not work.

Ronnie S, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Dear Fran S, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Not Best Western Quality"

User 01/05/2019

Very low quality rooms, dirty, old, bad smelling. They are charging a premium for the room using the Best Western brand yet way under delivering. Breakfast was terrible, not even continental standards

Ronnie S, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Dear Trip18831954987, I'm so sorry you had a bad experience during your recent stay. Had we known you had any issues in your room we would fixed it or moved you to another room. As for breakfast we have a full hot breakfast where you get get fresh eggs made to order as well as omelettes or breakfast burritos along with a continental breakfast that includes waffles,cereal, oatmeal , danishes,muffins coffee and juice we are so sorry you missed it. We hope you give another chance if you are ever in our area.

"Average "

roberts_david, Stratford-upon-Avon, United Kingdom 19/04/2019

We stayed at the best western for 3 nights as a midway stop from Fort Davis to Austin. The room was basic only 2 coffees and 3 cups, however when I sad the front staff had the extra coffee, all staff were friendly and the breakfast was a basic continental, a bonus was that a fresh omelet was made to order, we do not have housekeeping service and pick up the soap and towels every morning. This we now do because a couple of years ago our cases had been opened whilst we were out.

"visiting the cave"

dclaes46, Marble Falls, Texas 13/04/2019

Sonora is small, we were pleased they had a Best Western and were very satisfied with SureStay in Sonora. The check in was quick and friendly, the room was clean and well appointed, the AC/Heat worked fine and quietly, plenty of hot water with OK water pressure, bed was comfortable and the breakfast with the eggs cooked to order was great. Everyone there was friendly. Enjoyed the stay.

Ronnie S, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Dear dclaes46, Thank your for taking the time to leave a us a great review. We are happy to hear you enjoyed your stay! We look forward to seeing you again in the future.

"Downhill Journey"

User 08/04/2019

We have stayed here for several years on our way to South Texas. The accommodations have been on a downhill trajectory for a few years but this year was absolutely the worst. Property is unkept. Rooms are not clean and do not have proper amount of towels, toiletries. Very noisy location next to the highway. Will not stay there again.

Ronnie S, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Dear BarbaraB8065, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Clean, quiet, comfortable "

dixiepeach, Kansas City, Missouri 27/03/2019

This little hotel is near Interstate 10 and is a convenient place to stay if you're just passing through. Microwave and refrigerator are in the room. TV and WiFi service are great. Breakfast is included.

"Nice hotel in Sonora"

User 24/01/2019

This property is a surprisingly good option in Sonora, TX. Not many options in this area for lodging, but I would recommend this hotel if you're in the area and need a decent hotel. Great breakfast, made to order omelets or burritos is an especially nice option when you're tired of most hotels standard offerings of hockey puck sausage and runny gravy. It's not a high end hotel, has outdoor entrances to the rooms and an interesting parking lot, but it is clean, well maintained and a very convenient option when traveling through this ar3a. I will definitely add this to the list of hotels worth staying at again.

"Nice breakfast!"

SW1975, Tallassee, Alabama 16/01/2019

This is an older property conveniently located off I-10. The area was under a winter weather advisory so we were glad to have a place to stay while traveling to Houston. After checking in around 9:30 pm, we walked to the 7-Eleven next door and got snacks. Our king room was basic but very large, and we slept very well. Breakfast was comprised of the usual cereal, waffles and pastries, plus made-to-order eggs, omelets and burritos. Very good!

"Picture is deceiving!"

meaveg, boynton beach, florida 11/01/2019

This place was terrible! The people that rated it higher than average must stay at some pretty bad places. Check-in was a pain. The girl acted like we were doing her a favor by being there and wasn't friendly at all. Then she told me I didn't have a reservation. I had to go out to the van and get my laptop and look up the email. I brought it in to tell her the confirm. # and then she said she found it. She then told us that we were on the 2nd floor after requesting a bottom floor. We were sent to the old location down the hill. Yuck! There were lots of workers staying here. When I went to unload I had to pass a guy standing outside his door yelling at who ever was on the opposite side of his phone call. The room was gross. Hair all over the bathroom. Lights were fickle. Furniture old. The bathroom shampoo and soaps (I don't use them) were the tiniest I've ever seen. Outside, what little grass there was had poop all over the place (thanks inconsiderate dog owners) so you had to be cautious of where you walked. One of the workers below us had set out a trash can with vomit in it. The breakfast bar (if that's what you want to call it) was out of everything. Not even a banana. This place is so nasty the next time I need a place to stay in the area I will choose my van instead.

Ronnie S, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Dear meaveg, Thank your for leaving us a review and letting us know where we need to improve. I'd like to apologize for not meeting your expectations.I'm sorry for the misunderstanding during check in and even though you requested a downstairs room it is a request and is not always guaranteed. If we would have a room on the first floor we have gladly accommodated you.I apologize if the soaps were to small however we are using brand standard amenities and we are using the correct size if you need extras again we would have given you extras. Yes we do have several rooms that are occupied by workers but we've never had any issues with them where we've had to call them to quiet down.I apologize for the grassy area not being maintained and we have talked to our maintenance staff to make sure they are up keeping but we can not control what other guest are doing when we are not around ie the trash can outside their room but as soon as housekeeping saw it the next morning they removed it.We would have gladly moved you to the opposite side of the building had we known you were having these issues. Sincerely, Ronnie


Sightseer68395314578, Houston, Texas 08/01/2019

Hotel has gone downhill since our last stay in Nov 2015. Dead flies in cracked light fixture. Bed lamps did not work. Carpet stains. Odor in room employee children runnng around screaming in and near lobby. Old stained pillows.

Ronnie S, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Dear Sightseer68395314578 I would like to apologize for not exceeding your expectations.I'm working with our housekeeping staff and doing some retraining so they do not become common issues.Our employees are not allowed to bring their children to work for this exact reason so thank you for bringing it to our attention so we can take of this issue as well. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Ronnie

"Not What It Used To Be"

User 06/01/2019

The quality has gone down quite a bit. The room was clean, smelled good, but the towels were obviously not replaced, no coffee cups for the coffee maker, no sugar packets or stirrers. They had 1 shampoo and 1 soap only. The toilet paper wasn't even loaded to the roll. The food is very limited. The one omelet you get is nothing to brag about. The desk clerks in evening and daytime, plus the cook were not friendly. Last stay the cook left early, so we were left without a hot breakfast. We stay at this hotel about twice a year. Time to find a new location.

Ronnie S, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Dear Sandy, I'd like to apologize for not meeting your expectations. I've spoken with our housekeeping staff about your stay and we have gone thru some retraining with our newest staff members to make sure this doesn't become a constant issue. As for breakfast we serve breakfast from 6A-9A everyday our cook has her station up everyday until 9:10A depending how busy she is. She never stops cooking before 9 until she has finished all her orders. We usually leave our continental breakfast out until 9:30 in case we have last minute coming in looking fro breakfast.We apologize if there was a miss communication on breakfast hours. Sincerely, Ronnie S.

"Should I just build a fire?"

Tim G, Amarillo, Texas 15/11/2018

I stayed here on a recent business trip to Sonora. I had stayed here several years ago without problems. However it has gone downhill since I was here last in 2012. The room was decent but no hot water. At first I was told they were really full so their hot water heater was taking a little longer to recover. They said just wait 30 minutes and it will be fine. I tried for 1.5 hours and never got any hot water. I cleaned up best I could, which I was not happy about as I need to be clean and professional for my job. When I returned in the afternoon I tried to see if there was hot water. Still no dice. I called the front desk and now they say the hot water heater is broken and they were waiting on the plumber. I asked if it would be fixed today. They said probably not since the plumber was supposed to be there earlier but still had not shown up. They said I could take a shower in the swimming pool bathroom as it has it's own water heater. I decided to do this. Scary was an understatement. It was not very clean at all. There is no telling what I may catch. Upon check in I was asked to initial the usual no pets , no smoking statements. The last one was no "loud partying". I thought this was odd until that evening I encountered loud music from the room either above or next to mine. Loud voices went along with the music. It finally quieted down by the time I went to bed. And then finally ...Should I just build a fire to heat my own water??

Ronnie S, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Dear Tim G, I would like to apologize for the experience you encountered during your recent stay. Yes we had issues with our water heater as soon as we guest calling about no hot water a few rooms called to let us know I was on the phone trying to get a plumber here ASAP unfortunately we have to have someone from San Angelo come because we have to have someone licensed to work on a commercial water heater and we were told Wednesday morning was the only option we had so we had no control over that then come Wednesday we are being told they are running behind so I make some calls see if we get someone here sooner come Thursday morning we are still waiting on a plumber so we cleaned and opened our pool showers to be available to our guest because that was our only option at this point we tried our best but we were at the mercy of the plumbing company and unfortunately they were not able to make it to Sonora until today and they have fixed the issue and we have hot water again. I truly am sorry that you had to experience that and as for the partying we were not aware of anyone playing loud music as it was never reported to the front desk had we known we would have put a stop to it. I hope you give us another chance to make it up to you, Kind Regards, Ronnie

"Reasonably priced but kinda old"

SusanM622, Fernandina Beach, Florida 10/11/2018

Stayed here on our way out west. Easy located off I-10. Quiet - no traffic noise. Rooms are located in separate building downhill of check-in. Kinda old and outdated. However, great breakfast in the morning with freshly cooked orders right there for your asking!

"Oscar at check in was a life saver!"

TexasTornado, Beaumont, Texas 22/10/2018

We had originally booked at a different hotel that was found on Supposedly they did not send our reservation through to the other hotel and to our dismay and after driving all day, we found ourselves without a room! Other hotel was booked solid. Oscar was working the front desk when i walked in exhausted and he was able to find us a room that had been recently cancelled. Yay! What a relief! The room was spacious, clean, and totally acceptable. No problems resting that night.. and the bed was comfortable. In room single serve coffee as well as a fridge and I think microwave. Nice size TV and other amenities in the bathroom area. Oscar told us about breakfast for the next morning but we were headed out early and didn't have time to stop in. Thank you, SureStay in Sonora, for fitting us in that night. We would stay here again if passing through the area.

Ronnie S, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Dear TexasTornado, Thank you for the great review! I'm glad Oscar was of great help to you. We're glad you enjoyed your stay and sad to hear you missed out on breakfast but we hope you stop and give it a try next time you're in our area again.

"Good bang for the buck!"

qv09vvp, La Vernia, Texas 21/07/2018

Check in was good with a very helpful gentleman. Room was in a 2nd building. All doors are outside facing in this section. Room was BIG, clean, comfortable and super quiet. We had a great night's sleep. The breakfast was good with a unique omelet made to order option. I do have to say I ordered bacon in my omelet & they litterally put the bacon strips! Sorry...a little effort into chopping up the ingrediants would be in order. Got a great rate on priceline.

"Great Little Motel"

Marian5522, Sugar Land, TX 26/06/2018

Rooms were clean. Nice refrigerator in the room, even had a little freezer on top. We stayed right across from the pool. Pool was nice. They even put towels out there for you. I would stay here again. Not a Hilton or anything, but a nice place to stop for the night without spending a fortune.

"Some good, some not"

GardaGal0912, Huntington Beach, California 03/06/2018

The room was big, quiet and comfortable. It was located in a separate building from the main lobby where breakfast was served. The ice machine did not work but the one in the lobby did. The breakfast was very good for this kind of motel with eggs made to order. Good coffee. However, FOX news was playing in the dining room and that was really unpleasant. The shower was poor, poor drainage and thin towels. Frig, microwave and one cup-coffeemaker. We were on a 2nd floor; there was no elevator. Used AAA rate. Cheap gas station next door and easy access to I-10.

"Great value"

Carla K, Fort Davis, TX 12/05/2018

This is a well-maintained older property just off of I-10, but you never hear any traffic. The rooms are located in a gentle downward slope behind the lobby, shielding them from noise. Clean room, nice pool, comfortable beds. The hotel is hiding in plain sight; I have driven past it many times, not even realizing it was there! The night clerk was friendly and helpful, in spite of our late-hour check-in. The price is very affordable and reasonable. Good choice.

"Just an average, well used, motel....nothing fancy."

Scott S, Houston, United States 17/04/2018

The very nice woman who checked me in, MJ, should be given a medal for well she treated myself and the person on the phone, and the other guest in the lobby when it was obvious her patience was being put to the test. I retired as a customer service manager at a large supermarket, and MJ is golden. Now.... The room I had was clean, and tidy. There were no real issues other than the lack of a plug in at the bedside for my phone charger. It is obvious that this motel is an old Best Western and its well used by the oilfield people working in the area. I know that that must be difficult for the service staff.

"Nice place, nice staff"

Danny A, Midland, Texas, United States 01/04/2018

I can't give it a 5 star because it did not have a hot tub. Seriously though, it was real nice for weary travelers. They offer breakfast but I did not take them up. For Sonora? This place should get a 5 Star. Again, to me- relationships are everything. The desk ladies were wonderful. The rooms were clean. It was good- just no hot tub.

"Nice Hotel Conveniently Located on IH-10"

Daytexas, Georgetown, Texas 25/03/2018

Pleasant, well maintained hotel on I-10 in west Texas. Courteous and helpful staff. Great complimentary breakfast, eggs are prepared to order, scrambled, omelets, etc. Free Wi-Fi will keep you connected, very important for travelers these days.

"Late arrival but a good stay"

garybgomez, Tucson, Arizona 25/03/2018

I tried to cancel as I realized the 2 hour time difference. may have been the issue. I was treated well and the room was fine. Breakfast was good as well. I would stay again. Slept hard. No elevator but easy access to stairs. A long drive from Tucson unless you get away early.


sshouston1, Houston, Texas 20/03/2018

We were on our way to Los Alamos, NM for a family event and stayed the night here. Room was clean, front desk staff was nice, breakfast was great. You could order a omelet or eggs cooked your way, your breakfast burrito. With your choice of ham, bacon, sausage. They also had a waffle maker, and then the other normal foods you get at hotels. We would stay again when traveling.

"Excellent stay, excellent breakfast"

642rose, Tucson, Arizona 17/02/2018

On long roadtrip to Orlando from Tucson, this was our first hotel and second stay in a Best Western property. By the end of our trip, Best Western is now our go to hotel. The room was comfortable with a quiet fan and nice beds. The location of the rooms vs the office/lobby is a bit odd. The rooms are in a separate building and down a little hill from the lobby. This makes getting ice a bit challenging, but not enough to knock down the rating. The breakfast was a highlight. They have made to order eggs that you can get as either an omelette, burrito or eggs made your way. We had two omelettes and a burrito among my group and there were no complaints. Juice, coffee, pastries and the usual waffle maker were also provided, but the eggs were plenty enough to leave us all full.

"Good Value for the Price"

Gonzalezgang, Wittmann, Arizona 18/01/2018

We stay here on our way to visit family in Texas. Easy off, easy on to the freeway. The staff is very friendly and professional. The rooms are clean and have a microwave, refrigerator, coffee maker, good beds and good WIFI. We arrived a little early and our room wasn't ready so they gave us another room. We chatted with the housekeeper and she was very polite and helpful with giving us suggestions on places to eat, within walking distance. We chose to eat at La Mexicana, which is right next to the hotel. There is a Pizza Hut across the street, Dairy Queen, Sonic down the road. We did not want to get back into our car. The rooms are to the outside (not an indoor corridor), the middle stairs to the second floor, feel a little safer then the one on the end. The breakfast in the morning is a "cooked to your order" - when you enter the lobby, on the left side is a counter with menus for you to fill out as to how you would want your eggs cooked. You can have an omelet, burrito or just eggs - with side meats. You just fill out the menu and they will cook it and bring it to you. They do accept tips as well. They also have waffles, cereal, etc - what most other hotels have. For the price that you pay for a nights stay, this is a great bonus! We will continue to stay at this hotel when we go through this area.

"Just Passing Through"

Rebecca L, Atlanta, GA 04/01/2018

We stopped here as we were just passing through from Big Bend NP to Houston. The hotel met and exceeded our expectations as it was clean, the room was spacious and the staff were friendly - especially about touring the nearby Caverns of Sonora. The walls are a bit thin as we could here the alarm clock in the room next to us, but other than that, it was a great place for the price. Breakfast was good and the waffles are shaped like the state of Texas!

"Poor mans best western"

hezbri, Edmonton, Canada 03/01/2018

Linens and towels have seen better days, all rooms exterior corridors. Not what was expected from a best western. No family style restaurants, steakhouse was only so-so. Breakfast was good with custom made omelettes.

Ronnie S, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Dear hezbri, Thank you for leaving a review of your recent stay. I apologize if you felt misleaded by our online photo into thinking we were an interior property. Yes we are on older property but we keep it well maintained and as for our linen we apologize for the mishap but I can assure you that the issue has been resolved. There is a couple of restaurants within in walking distance that are family oriented as well as a Pizza Hut across the street from us.We hope you give us another chance when you're in our area again.

"Time Travel - A 60's Motel"

BoilerMakerBob, Greenwood, Indiana 01/01/2018

This motel is straight out of the 60's! Check in a the little building in the front and then pull round back to unload directly into your room from the curb. Then next morning (even though it is 16 degrees F!) Walk up the little hill (watching for ice patches) to breakfast. The rooms were spacious and nicely appointed but the carpet badly soiled. Queen size beds were comfortable but the bed linens were pretty thin, especially serious on a cold winter's night. The bath facilities were adequate but basic - vanity in the bedroom area with WC and tub/shower in a separate small room. Breakfast was good - they offered eggs to order including omelets, but we are simple breakfast people - oatmeal, etc. Since they have no elevator, we asked for a first floor room - getting too old to carry suitcases up stairs. Unfortunately, they put us under a family whose toddler liked to run. Fortunately, that stopped at 10PM. Highway noise was negligible. Overall, not bad, not good. An average motel in West Texas.

Ronnie S, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Dear BoilerMakerBob, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"A relative 5/5 "

Merrick B, Thousand Oaks, California 22/12/2017

It's worth saying that this is a small motel property. That said, the room was exceptionally clean, the bed was comfortable, staff was great, and the microwave/mini fridge are a nice convenience that you won't always get at a motel. The woman who checked us in also made us breakfast in the morning(she said she works 11pm-11am many nights) and still had a welcoming smile and fantastic attitude after working through the night. Breakfast was as expected & the made to order omelettes and burritos are a nice personal touch. One major drawback at no fault to hotel was we were in town on a Monday night at 9pm and there were only 2 restaurants open. We were forced to eat a lackluster “steakhouse” as I have dietary restrictions and couldn't eat at the only other option Pizza Hut. So don't expect a wealth of food options , but since there is a fridge and microwave in the room I'd recommend grabbing something on the way into town.


Kat S, El Paso, Texas 17/11/2017

Nice room. Comfortable. Easy check in. Friendly staff. Good location, a couple of restaurants nearby. Free breakfast with custom omelette and burritos. Nice touch. Easy on and off I-10. Grass around for pet.

"Some Good, Some Not"

Phoebe729, Corpus Christi, Texas 13/11/2017 where credit is due... The room was clean and spacious. The bed was pretty comfortable. Those honestly are very important issues. The breakfast, and the young man who cooks your eggs to order, was GREAT! He was so sweet and those who tipped him (like us) and to those who did not. He did his job with expertise, and took being stiffed (to his credit) with a grain of salt...never losing that winning smile. The not so good...our check in was scattered, as the person @ the front desk could not find our reservation. We were a very late night check in. The issue was resolved, but the entire ordeal took about 30 minutes or so. We are seniors who had been driving for over 13 hours that day, and were exhausted. It was a bit off putting. Secondly...the hot shower we were so craving was a joke, actually. Water just dribbled (and I'm not kidding) from the shower head. It took us both forever to get clean. We would have asked for another room, but we were wiped out, and had already lugged all our stuff to an upstairs room.The towels were another disappointment, as they were worn, stained, and had obvious threads hanging from some of them. They did smell and appear laundered, so we used them. I went to use the room's blow dryer, and it was literally falling off the wall. Upon our arrival the toilet was not flushing, so first thing in the morning my husband went to the office and got a plunger to fix the problem...IT WAS NOT US! When I went to charge my phone and tablet I found the outlets were very mushy in the wall...not at all stable. The batteries in the the television remote were completely dead. It was unusable. Luckily we were too tired to let it bother us too much. In conclusion I would say improvement was needed, but the stay was not a terrible one. Considering the rooms (including the carpet) were so clean, and the bed was comfy we would try this location again.

"Driving home from Big Bend"

Janice H, Houston, Texas 10/11/2017

This is a clean, friendly branch of Best Western. Reasonably priced below $90/night. Eggs are cooked to order at breakfast: omelets, burritos, etc. with different meats and vegetables. Bacon was crisp. Highly recommended.

"Great Stop Over/Rest Spot - Pet Friendly!"

CreateSF, Houston, Texas 23/10/2017

Surestay is perfect for an overnighter for those longer drives. I got in late afternoon, and although I had sent an email indicating I had a dog, they weren't aware, but it was NO problem. All they needed to do was switch to a pet friendly room, i.e. simulated wood floors. I arrived on a Sunday, so unfortunately many of the dining possibilities were closed. If you have a dog, especially one who's been cooped up in a car for an entire day, there is a softball park just a couple of blocks away. It is unlocked and fully enclosed. It was perfect for my dog to run around and get that excess energy out! The hotel has a pretty impressive self serve breakfast as well as an "eggs" bar. You have pretty much everything you need. The staff is super friendly and check out is at 11. Great place!

"Good short visit"

travels2014653, New Smyrna Beach, Florida 10/09/2017

The staff is super friendly and customer service is their priority. The manger and his wife and their staff are lawyers couteous and professional. We had 8 to 9 rooms for wedding. Morning breakfast Eggs made to order is plus. I understand highway property and not having elevator, but it's only two floors. Big parking area open back side of two stories building.!!!!!


Zep2014, Caracas, Venezuela 10/09/2017

Room is ok, smelled funny but not terrible, the mini fridge was nice but was off and also had a old bleach smell. Worse part is getting woken up at 4 by the fire alarm and now can't sleep because I couldn't find a way to block out the light's from the street. It's going to be a long drive home, so tired.

"Good stay, Best Breakfast "

dry2111, Alice, Texas 09/09/2017

This second visit to this property because of Hurricane Harvey. As always the staff at this location awesome. Jess went out of her way to get us checked in early and met us with a warm smile n can do attitude. The hotel was clean and nicely kept. Breakfast Eggs made to order make our morning very special.

"Friendly staff, pet friendly, clean room"

User 20/08/2017

We had a pleasant one night stay. Room was clean, staff was helpful and plus is they are pet friendly ( but does have a $15.00 non-refundable fee) breakfast was perfect 10 out of 10. Egg made to order, we had never seen that any hotel we stayed. We did enjoy our stay.

"Great breakfast, clean room, friendly service for the price"

User 07/07/2017

We just checked out after a late night last minute stay. After the terrible late night drive of the never ending I-10 from El Paso to San Antonio, we stopped part way in Sonora and we are so glad we chose Best Western. The room was a little humid, but did not have that smelly, musty stink that usually accompanies 2star budget stays. The pool was beautiful at night. The a/c was great. The beds were comfy. The room was clean and quiet and dark. The breakfast was the best part - texas shaped waffles and freshly made to order delicious omelettes, burritos, or eggs (tips accepted). It was over the top great - definitely exceeded our expectations. The kids took a dip in the pool before check out. A significant amount of dirt had settled at the bottom of the pool, but I'm pretty sure it was due to recent windstorms, because it was otherwise clean/clear water. We usually stay at Holiday Inn Express and pay the extra $40/$50 for a better breakfast and pool, but we would definitely stay here again. You can tell it is well managed and run by content, competent employees.

Danny J, General Manager at SureStay Hotel Sonora, responded to this review
Dear Lavenia R, Thank you for your five star rating and review of the Sonora Inn in Sonora. It brings me great pleasure to hear what a positive impact my professional and friendly staff. I'm thrilled to hear how much you enjoyed your visit with us in our clean and quiet facility. I hope we can host you again the next time your travels bring you our way! Warm regards, Danny J. General Manager

"The Suite is not suite and the pool is dirty."

ChicRoadTripper, Houston, Texas 29/06/2017

In the interest of full disclosure I will say that my platinum membership was acknowledged and he gave me a goodie bag which was awesome and unexpected. The first room I checked into, which I booked, was a king suite. This particular room was in the back and very dark and uncomfortable. I decided on the site so my Son and I could sleep in separate rooms and he could have the pull-out couch; when we pulled out the couch in couldn't pull out all the way due to the TV cabinet in the way so when I moved the couch we found a used band-aid AND a mattress that was all spring - no way a human could sleep on that AND there were no linens to go with in anywhere. So when I asked to move he told me he would still charge me the king suite price of $122.00 total if he moved me to a double because a double can sleep 5 people! ??? What? I still only had me and my son, this made no sense. This hotel was extremely unrelaxing after a long drive. There in not much of interest in Sonora Texas and they are expensive and taking advantage that is one of the few stops on interstate 10. Never again thank you.

Danny J, General Manager at SureStay Hotel Sonora, responded to this review
Dear ChikRoadTripper, Thank you taking time and leave a feedback for your recent stay with us here at Best Western Sonora Inn. It is our primary goal to provide all of our guest with the best service and I am sorry we fell short. I would like you to give us another chance to show you that what you experience is not a norm of our service. Please contact me at 325.387.9111 and I will personally take care of your reservation. Sincerely, Danny J.

"Happy staff=Happy stay"

User 28/06/2017

I was very impressed with the cleanliness of the room the upkeep of the facility the family feel that the amenities bring to this hotel. Most of all I would have to say this hotel was worth staying at because of the very genuinely happy staff especially Denny at the front desk very friendly and genuinely happy. Happy staff=very well kept hotel.

Danny J, General Manager at SureStay Hotel Sonora, responded to this review
Dear Cyndi A, Thank you for the 5 Star rating and giving us your feedback of the wonderful hotel experience you received while you stayed with us and complimenting our star team. Our team and I look forward to seeing you again in the near future again. Sincerely Danny J.

"Back to Super"

Melecio M, Fort Stockton, Texas, United States 17/06/2017

The hotel continued to meet / exceed our normal requirements. It returned to super with return of Omlete bar. The staff was always there to assist. Our special requirements were met as always with a smile.

Danny J, General Manager at SureStay Hotel Sonora, responded to this review
Dear Melecio M, We are pleased to read about your enjoyable experience at the Best Western Sonora. Thank you for your feedback regarding each point of your experience! Our team works diligently to make sure no small details are missed. We hope to have you visit again soon for your next trip to Sonora! General Manager Danny J.


Bobbi C, Cave Creek, Arizona 08/06/2017

I was not going to complain about the inappropriate chat with the workers at the front desk, on stating she was moving out and leaving some man and other people where giving her money to help her. Excuse me....inappropriate behavior at check in, My husband was so upset. Nor the fact that there where 13 children of the employees in the pool. The kids were great but I saw another couple in the pool, and I feel that the kids should have been wiser about staying out of the pool or not jumping in while guests are present. Now I have to say the kids where good children but really free pool for the employees kids!!!!! I'm actually ok with that, but 13 of all employees! My husband got ecoli from the sausage he ate the next morning at breakfast. I originally thought what I ordered was good however wondered about how they should cook the sausage in the lobby! He was so sick and we had just started our fun with another couple we picked up in New Orleans, LA. He was sick until June 6, 2017. We came upon another best western that we stayed in in El Paso, they let us come very early because he was so the lobby he was in the bathroom lobby for a very long time. This is unacceptable and the Best Western in Sonora, Tx needs to change the employees and how they handle the food. I had complained and the manager sent me a generic letter of my I wonder if this complaint will be posted. Haven't heard from the manager yet.

Danny J, General Manager at SureStay Hotel Sonora, responded to this review
Dear Bobbi C, Thank you for time and leave feedback for your recent stay with Best Western Sonora Inn. Accept our apology for not able to meet your expectation. We apologize for experience at checking. We do take guest reviews with utmost sincerity. Your review will be utilized to look into the shortcomings that occurred during your stay. As I have been unable to locate your records in our property management system, I would like you to reach out to me directly, so that I can get additional details from you. Please call the hotel at (325) 387 9111 and ask for me. Thank you, Danny J.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.